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AC836 1200Mbps High Power
Dual Band Router
User Manual
JCG AC836 1200M DUAL BAND GIGABIT ROUTER
Package Contents
The following items should be found in your package:
JCG AC836 1200Mbps Wi-Fi Router
Power Supply Unit
Ethernet Cable
Quick Installation Guide
Note:
1.
Make sure that the package contains the above items. If any of the listed items are damaged or missing, please contact your distributor.
2.
Operations in different systems are similar. Here we take Windows 10 as an example.
Safety Information
If your router come with a power button, press the power button to shut off the router. If there is no power button, you can only shut down the router completely by disconnecting the power adapter from the power socket.
Don’t disassemble the product or repair it by yourself. You may face the risk of electric shock and voiding the warranty. Please do contact us if you need any assistance.
Keep your router away from water and wet locations.
This router must be operated with power supplies provided by manufacturer and in the original packing of this router. If you have any questions, please feel free to contact us.
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CONTENTS
CHAPTER 2 CONNECTING THE ROUTER ............................................................. 10
................................................................................ 10
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................................................................................................ 31
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) ............................................................................................. 55
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APPENDIX A: CONVERT JCG ROUTER INTO AN ACCESS POINT ................. 71
APPENDIX B: CONFIGURE DHCP IN YOUR PC ................................................... 74
APPENDIX C: FIND THE IP ADDRESS OF YOUR PC .......................................... 76
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Chapter 1 Introduction
1.1 Overview of the router
JCG AC836 dual band router with the latest networking technology can operate over the
2.4Ghz and 5Ghz bands simultaneously, satisfying all your network demands, including simple daily events and bandwidth intensive tasks with 2 dedicated networks. Also comes with the latest Wi-Fi standard 802.11ac, which is 3 times faster than 802.11n, making JCG AC836 the perfect choice for your home or office network.
ULTIMATE IN FLEXIBILITY AND PERFORMANCE
Provides 2 independent dedicated networks at the same time: the 300Mbps 2.4Ghz band provides more widespread usage including music streaming, web browsing and online shopping, and the 867Mbps 5Ghz with more than almost 3 times the transmission ensures lag-free online gaming as well as faster HD streaming.
UNLEASH ALL YOUR WIRELESS DEVICES
Comes with the 5th generation of wireless standard: 802.11ac which enables faster, stronger and more capable Wi-Fi. Always ready for almost all kinds of high-traffic online activities.
EXTENSIVE COVERAGE AND ENHANCED STABILITY
Take advantage of USB 2.0 port to share local printers to make your printing more flexible. Easily share music, image and your data stored on USB storage. Utilize your own FTP server for secure file transfer and sharing.
USB PORT FOR EASY SHARING
Take advantage of the USB 3.0 port to enjoy 10 times faster data transfer speed than the traditional USB 2.0. Easily share music, image and your data stored on USB storage. Utilize your own FTP server for secure file transfer and sharing
1.2 Main Features
Complies with 802.11ac/n/a/b/g, IEEE 802.3, IEEE 802.3u
One 10/100Mbps WAN Port
Four 10/100Mbps LAN Port
One USB 2.0 port
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File sharing and print server
64/128-bits WEP, WPA / WPA2
Shares data and Internet access for users
Dynamic IP/Static IP/PPPoE/PPTP/ L2TP Internet access.
Simultaneous 2.4GHz and 5GHz deliver total speeds up to 1200Mbps
Supports UPnP, Dynamic DNS, Static Routing.
Built-in NAT and DHCP server supporting static IP address distributing.
Access control
Supports IPv6.
Supports firmware upgrade
1.3 Panel Layout
1.3.1 The Front Panel
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Name
Power
Status
On
Off
Flashing
2.4G
5G
On
Off
On
Off
USB
On
Off
Flashing
1.3.2 The Rear Panel
JCG AC836 1200M DUAL BAND GIGABIT ROUTER
Indication
The router is booted.
The router is turned off.
The router is booting or upgrading.
2.4G wireless network is working.
2.4G wireless network is disabled.
5G wireless network is working.
5G wireless network is disabled.
USB flash drive is detected.
No USB flash drive is connected.
Identifying the USB flash drive.
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View from left to right:
USB 2.0 Port
10/100Mbps WAN Port
LAN Port (1,2,3,4)
Power Socket
Reset Button
Chapter 2 Connecting the router
2.1 Installation Environment Requirements
Operating Temperature: 0℃~40℃ (32℉~104℉)
Operating Humidity: 10%~90%RH, Non-condensing
Keep the router far from any heater
Avoid direct irradiation of sunlight
Keep at least 2 inches (5 cm) of clear space around the router
2.2 Connecting the Router
There are 3 connection types to choose from: Static IP, DHCP, PPPoE. If you are unsure of your connection method, please contact your Internet Service Provider. Please note that if using the PPPOE option, you will have to enter a Username and Password (provided by your Internet Service Provider) to gain access to the Internet.
JCG AC836 router supports easy setup which takes you less than 5 minutes, Netmask,
Gateway, Primary DNS or Secondary DNS are NOT required during the installation process.
Please follow the steps below to set up your router:
1. Connect the modem to the WAN port on your router with an Ethernet cable.
2. Turn on the modem.
3. Turn on the router.
4. Verify that the following LEDs are on and solid lit on your router.
Power, 2.4G, 5G
5. Check the rear of your router and make sure the 2 indicators of WAN port are blinking.
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Chapter 3 Quick Setup
1. Enable your PC to “obtain an IP address automatically”. If you are not sure how to do
this, please refer to Appendix B: Configure DHCP in your PC
2. Connect your computer to one of LAN ports on the rear of the router with an Ethernet cable.
3. Open a web-browser (such as Microsoft Internet Explorer, Mozilla Firefox or Apple
Safari), and type in the default IP address h1wifi.com (or 192.168.1.1) in the address bar, press Enter.
4. After a moment, the Quick Setup page will appear. Click “
Auto Detect
” and wait for the router to figure out your connection type.
You may also choose “
Setup Now
” if you are sure about your WAN connection type.
3.1 Static IP
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IP Address
- Enter the IP address into this field.
Netmask
- Enter the subnet mask into this field. It is usually
255.255.255.0.
Gateway
- Enter the gateway IP address into this field.
Primary DNS
- Enter the DNS Server IP address into this field.
Secondary DNS
(Optional) - If your ISP provides another DNS server IP address, enter it into this field.
3.2 DHCP (Auto Config)
Click
Re-Connect
to continue.
3.3 PPPOE
Username
- Enter the username provided by your ISP. This field is case-sensitive.
Password
- Enter the password provided by your ISP. This field is case-sensitive.
Confirmed Password
- Re-enter your password.
4 After finishing WAN Connection Type selection, click “
Save/Apply
” to be directed to the confirmation page.
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Wireless 2.4GHz/5GHz
- Displays whether the wireless function is enabled or not
Wi-Fi SSID
– The default SSID of your wireless networks.
Secure Key
- The default password for your wireless networks.
5 If you are willing to customize your SSID and password, click “
Setup Now
” to be directed to the log in page. Enter “
admin
” in lower case as password and click the blue arrow to be directed to the configuration page.
6 Customize your
Network Name
and
Pass Phrase (password)
for your 2.4G wireless network. Click “
Save
” after finished, and choose “
5G WLAN
” from the left side menu, repeat the same procedure and click “
Save/Apply
” after finished.
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7 Wait for the router to reboot.
8 Now you can enjoy total wireless speed up to 1200Mbps!
Chapter 4 Configuration Page
Home page provides a dashboard which lets you see the status of your Internet connection and network at a glance. You can click any of the 10 sections to view and edit the detail information.
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Status
- View the connection mode, status, connection time for your internet. Click to edit.
Network
- View the WAN connection type, IP address, and total clients connected to your network. Click to edit.
2.4G WLAN
- View the SSID and number of wireless devices connected to your network. Click to edit.
5G WLAN
- View the SSID and number of wireless devices connected to your network. Click to edit.
Signal
- View the current signal settings for your router. Click to edit.
USB-
View the information of the USB flash drive connected to your router. Click to edit.
QoS
- View the current bandwidth settings for your router. Click to edit.
Traffic
- View the total traffic of your connected devices. Click to edit.
Management
- Click to manage system settings for your router.
Advanced-
Click to edit advanced network settings for your router.
Chapter 5 Status
Choose menu “
Status
”, and you can view or edit the network status, wireless status and clients for your router.
5.1 Network Status
Choose menu
“Status → Network Status”
to have a glance of your WAN and LAN IP parameters assigned dynamically by your ISP. Click “
Show hosts
” to be directed to “
Clients
” and manage all devices connected to your router.
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5.2 Wireless Status
1. View the Network name, security mode and MAC address for your wireless networks. Click “
Show stations
” to check the devices that are connected to your
2.4G or 5G wireless network.
2. Select control settings “Allow” or
“Reject”.
Tick the box beside individual users to allow or forbid them to connect to your router.
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5.3 Clients
Have a glance of your DHCP host list and Active Host List. Enable “
Static IP Binding
” to assign an IP address for a certain user.
Chapter 6 Network
Choose menu “
Network
”, and you can view or edit the network information, working mode and guess access for your router.
6.1 LAN
Choose menu
“Network
→LAN”
to configure the IP parameters of the LAN.
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Host Name-
Enter a name for the router. This is used by some who get an IP address automatically from their ISP. For most users, this is not required.
IP Address-
Enter the router's IP address, factory default: 192.168.1.1
(If you change the IP Address of LAN, you must use the new IP Address to log in the router.)
Netmask-
An address code that determines the size of the network. Normally use 255.255.255.0 as default settings. For novice users, it is not recommended to modify this setting.
MAC Address-
The physical address of the router, as seen from the LAN. The value can't be changed.
DHCP Server-
Enable the DHCP server if you want the router to automatically set the IP address for each computer. Select “
Off
” to manually assign an IP address to each computer connected to the router.
Start IP Address-
Enter the IP address to start assigning an IP address via DHCP, factory default: 192.168.1.1.
End IP Address-
Enter the IP address to end assigning an IP address via DHCP.
(The range of IP address assigned in your network must be within the range of
192.168.1.1 ~ 192.168.1.254.)
Default Gateway (Optional)
- It is suggested to input the IP address of the
Ethernet port of the router. The default value is 192.168.1.1.
DNS Server (Optional)-
Choose
“Static”
if you have the DNS IP address provided by your ISP. This feature is set to
“Dynamic”
by default to enable these entries to be automatically filled.
Primary DNS (Optional)
- Input the DNS IP address provided by your ISP or consult your ISP.
Secondary DNS (Optional)
Input the IP address of another DNS server if your ISP provides two DNS servers.
Lease Time-
Set the amount of time a network user will be allowed connection to the router with their current dynamic IP Address. After the time is up, the user will be automatically assigned a new dynamic IP address. The options of the time range are 0.5 hour, 1 hour, 6 hours, 12 hours, 1 day, 1 week. The default value is 1 day.
6.2 WAN
Choose menu
“Network→WAN”
to configure the IP parameters of the WAN.
6.2.1 Static (Fixed IP)
If your ISP provides a static or fixed IP Address, Subnet Mask, Gateway and DNS setting, select
Static IP (Fixed IP)
.
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IP Address-
Enter the IP address provided by your ISP.
Netmask-
Enter the netmask provided by your ISP, usually is 255.255.255.0.
Gateway-
Enter the gateway IP address provided by your ISP.
Max. Transmission Unit-
The normal value for most Ethernet networks is 1500
Bytes. It is not recommended that you change the default MTU Size unless required by your ISP.
Primary DNS (Optional)-
Input the DNS IP address provided by your ISP or consult your ISP.
Secondary DNS (Optional)-
Input the IP address of another DNS server if your ISP provides two DNS servers.
Click the
“Save/Apply”
button to save and apply your settings.
6.2.2 Dynamic IP (Auto Config)
If your ISP provides the DHCP service, please choose
Dynamic IP (Auto Config)
type, and the router will automatically get IP parameters from your ISP.
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Host Name-
Enter a host name for your router. Some ISPs may require this information. This allows some users who get IP address automatically from their ISP.
For most users, this is not required.
Max. Transmission Unit-
The normal value for most Ethernet networks is 1500
Bytes. It is not recommended that you change the default MTU Size unless required by your ISP.
Static DNS-
If your ISP gives you one or two DNS addresses, enable
“Static DNS”
and enter the primary and secondary addresses into the correct fields. Otherwise, disable the feature and the DNS servers will be assigned dynamically from your ISP.
Click the
“Save/Apply”
button to save and apply your settings.
6.2.3 PPPoE (DSL, PON)
If your ISP provides a PPPoE connection, select
PPPoE (DSL, PON)
option.
User Name/Password/Confirmed Password-
Enter the User Name and Password provided by your ISP. These fields are case-sensitive.
Max. Transmission Unit-
The normal value for most Ethernet networks is 1492 Bytes.
It is not recommended that you change the default MTU Size unless required by your ISP.
No PPP Loopback Detection-
With loopback detection feature enabled, the router can detect loops using loopback detection packets.
Service Name (Optional)-
Enter the Service Name provided by your ISP.
Static DNS-
If your ISP gives you one or two DNS addresses, enable
“Static DNS”
and enter the primary and secondary addresses into the correct fields. Otherwise, disable the feature and the DNS servers will be assigned dynamically from your ISP.
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Click the
“Save/Apply”
button to save and apply your settings.
6.3 MAC Clone
Choose menu
“Network→MAC Clone”
, enable “MAC Clone Settings” to configure the
MAC address of the WAN.
Some ISPs require that you register the MAC Address of your adapter. Changes are rarely needed here.
(Only the PC on your LAN can use the MAC Address Clone function.)
MAC Address-
This field displays the current MAC address of the selected client.
Default MAC Address
- This field displays the MAC address of the PC that is managing the router. Click the
“Fill Default MAC”
button and this MAC address will fill in the
MAC Address
field.
Click the
“Save/Apply”
button to save and apply your settings.
6.4 WiFi Repeater
Choose menu
“Network→WiFi Repeater”
, enable “MAC Clone Settings” to configure the
MAC address of the WAN.
(Please select networks that have at least 2 signal bars for better performance.)
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WiFi Repeater-
Enable this feature to use your router as a range extender.
Repeater WiFi Name (SSID)-
Name of the selected existing wireless network.
Pass Phrase-
Enter password for the selected existing wireless network.
Click the
“Save/Apply”
button to save and apply your settings.
6.5 DDNS
Choose menu
“Network→DDNS”
to configure the Dynamic DNS function.
The router offers the DDNS (Dynamic Domain Name System) feature, which allows the hosting of a website, FTP server, or e-mail server with a fixed domain name (named by yourself) and a dynamic IP address, and then your friends can connect to your server by entering your domain name no matter what your IP address is. Before using this feature, you need to sign up for DDNS service providers such as freedns.afraid.org
, dyndns.org
or www.no-ip.com
. The Dynamic DNS client service provider will give you a password or key.
6.5.1 freedns.afraid.org DDNS
If the dynamic DNS Service Provider you select is freedns.afraid.org
, the page will appear as follow:
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To set up for DDNS, follow the instructions below:
1. Enter the
User Name
for your DDNS account.
2. Enter the
Password
for your DDNS account.
3. Enter the
Domain Name
you received from dynamic DNS service provider.
4. Enter the
Hash Value
that can be found from the control panel of dynamic DNS service provider.
5.
Click the
“Save/Apply”
button to save and apply your settings.
6.5.2
dyndns.org
DDNS
If the dynamic DNS Service Provider you select is dyndns.org
, the page will appear as follow:
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To set up for DDNS, follow the instructions below:
1. Select
DDNS Type
, please contact your service provider if you are not sure about which type your DDNS is.
2. Enter the
User Name
for your DDNS account.
3. Enter the
Password
for your DDNS account.
4. Enter the
Domain Name
you received from dynamic DNS service provider.
5. Click the
“Save/Apply”
button to save and apply your settings.
6.5.3
www.no-ip.com
DDNS
If the dynamic DNS Service Provider you select is www.no-ip.com
, the page will appear as follow:
To set up for DDNS, follow the instructions below:
1. Enter the
User Name
for your DDNS account.
2. Enter the
Password
for your DDNS account.
3. Enter the
Domain Name
you received from dynamic DNS service provider.
4. Click the
“Save/Apply”
button to save and apply your settings.
6.6 Guest Access
Choose menu
“Network→Guest Access”
to configure a wireless network for the guest, including 2.4GHz and 5GHz.
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2.4G/5G-
Select
ON
to enable guest wireless 2.4GHz/5GHz network, and select
OFF
to disable guest wireless 2.4GHz/5GHz network.
Encryption-
Select
ON
to enable password for 2.4GHz/5GHz network, and select
OFF
to disable password for 2.4GHz/5GHz network.
Pass Phrase-
Create a password for the guest network.
Guest Limit-
Select the percentage of your total bandwidth that will be assigned to guest networks. Options available are 10%, 20%, 25%, 50%.
Click the
“Save/Apply”
button to save and apply your settings.
Chapter 7 2.4G WLAN
There are 2 submenus under the 2.4G WLAN menu, clicking any of them enables you to configure the corresponding functions.
7.1 Basic
Choose menu
“2.4G WLAN→Basic”
to configure the basic settings for the wireless network of 2.4GHz.
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Network Name
- The wireless network name (SSID) that the router uses. The default SSID is set to be JCG-XXXX.
Hidden-
Select
ON
to hide your wireless network from being detected by other users. Select
OFF
the wireless router will broadcast its name (SSID) on the air.
WiFi Anti-interference-
Select
ON
if you notice interference problems. This feature is disabled by default.
Antenna Redundancy-
Select
ON
to use multiple antennas for single stream. This feature is disabled by default.
Channel-
This field determines which operating frequency will be used. The default channel is set to Auto, so the router will choose the best channel automatically.
“Smart Select” enables you to see all available channels and select the clearest channel manually.
Encryption-
Select
ON
disable password for 2.4GHz.
to enable password for 2.4GHz, and select
OFF
to
Pass Phrase-
Create a password for the 2.4G wireless network.
7.2 WPS
Choose menu
“2.4G WLAN→WPS”
to configure the WPS settings for the wireless network of 2.4GHz.
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WPS (Wi-Fi Protected Setup) Settings-
Select
ON
to enable WPS connection for
2.4G wireless network. This feature is disabled by default.
Connect a client device to the router using WPS function:
1. Make sure the WPS feature of both client device and router is enabled.
2. Press the WPS/Reset button on the back panel of the router.
3. Press and hold the WPS button of the client device.
4. When the WPS LED indicator of the client device turns solid on, it has successfully connected to the router.
Chapter 8 5G WLAN
There are 2 submenus under the 2.4G WLAN menu, clicking any of them enables you to configure the corresponding functions.
8.1 Basic
Choose menu
“5G WLAN→Basic”
to configure the basic settings for the wireless network of 5GHz.
Network Name
- The wireless network name (SSID) that the router uses. The default SSID is set to be JCG-XXXX.
Hidden-
Select
ON
to hide your wireless network from being detected by other users. Select
OFF
the wireless router will broadcast its name (SSID) on the air.
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Channel-
This field determines which operating frequency will be used. The default channel is set to Auto, so the router will choose the best channel automatically.
Encryption-
Select
ON
to enable password for 2.4GHz, and select
OFF
to disable password for 2.4GHz.
Pass Phrase-
Create a password for the 2.4G wireless network.
Fast Roaming-
Enable this feature to stop the wireless signal from reaching devices that are receiving poor WiFi signal, making wireless signal focus more on devices within the router’s coverage.
8.2 WPS
Choose menu
“5G WLAN→WPS”
to configure the WPS settings for the wireless network of 5GHz.
WPS (Wi-Fi Protected Setup) Settings-
Select
ON
to enable WPS connection for
5G wireless network. This feature is disabled by default.
Connect a client device to the router using WPS function:
1. Make sure the WPS feature of both client device and router is enabled.
2. Press the WPS/Reset button on the back panel of the router.
3. Press and hold the WPS button of the client device.
4. When the WPS LED indicator of the client device turns solid on, it has successfully connected to the router.
Chapter 9 Signal
Choose menu “
Signal
”, and you can configure when to turn off wireless broadcasting or narrow wireless coverage.
9.1 2.4G Signal
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Radio Off-
Select On/Off to enable/disable wireless broadcasting.
1/4, 1/2, 3/4 TX Power-
Select On to narrow wireless coverage.
Date/Time-
Set up when to disable wireless broadcasting.
9.2 5G Signal
Radio Off-
Select On/Off to enable/disable wireless broadcasting.
1/4, 1/2, 3/4 TX Power-
Select On to narrow wireless coverage.
Date/Time-
Set up when to disable wireless broadcasting.
➢
Time Setting
Click
“Setup Now”
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Chapter 10 USB
JCG AC836 1200M DUAL BAND GIGABIT ROUTER
There are 4 submenus under the
“USB”
:
Disk
,
Samba Server, Media Server
and
Server
. Click any of them to configure the corresponding functions.
10.1 Disk
Choose menu
“USB→Disk”
to have a glance of the USB storage device connected to the router.
Storage Disk
- The USB disk that is connected to the router.
Remove Disk
- Click this button to safely remove the USB storage device that is connected to USB port and takes the drive offline.
Directory
- Shows folders on the USB storage device. Select and click
“Edit”
to manage name of the selected folder.
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10.2 Samba Server
Choose menu
“USB→Samba Server”
configure file sharing settings.
Samba Server
- Select on to enable file sharing across the network.
Work Group
- Edit name of the work group.
NetBIOS Name
- Name of router.
Directory
- Shows folders on the USB storage device.
Private access
- Select ON/OFF to allow/forbid guests to access to the shared files.
10.2.1 Access to the USB storage device
Method 1:
1. Insert your USB storage device into the router’s USB port.
2. Make sure the file sharing feature is enabled.
3. Go to
Computer → Network
, then click the Network Server Name (JCG-XXXX) in the
Computer
section.
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4. Enter
“admin”
as both username and password in the pop-up window.
5. Now you can manage all the shared files in your USB storage device.
Method 2:
1. Open
Computer
and type the server address \\192.168.1.1 in the address bar, then
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press Enter. (Check LAN for correct IP address in case it has been changed.)
2. Enter
“admin”
as both username and password in the pop-up window.
3. Now you can manage all the shared files in your USB storage device.
10.3 Media Server
Choose menu
“USB→Media Server”
to view photos, stream music and watch videos stored on the USB storage device directly from DLNA-supported devices, including computers, tablets etc.
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1. Enable Media Server on the router.
2. Go to
Computer → Network
, then click the Media Server Name (JCG-XXXX) in the Media Devices section.
Note: A third-party DLNA-supported player might be required to view media on your tablet.
10.4 Printer Server
Choose menu
“USB→Printer Server”
to share a printer with different computers connected to the router.
1. Connect a printer to the USB port of the router with USB cable. Wait several seconds for the 2 devices to pair.
2. Enable Printer Server on the router.
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3. Click the
Start
button from the desktop screen. From the Start menu, click
Settings
.
4. Click
Devices
on the
Settings
window.
5. Select Printers & scanners category is on the
Settings
window, click
Searching for devices
.
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6. Click
“Add”
to add a new printer to your computer.
7. Select
Add a printer using a TCP/IP address or hostname
on the
Add Printer
page. Click
Next
.
8. Choose
TCP/IP Device
from the Device Type. Enter IP address of the print server in
Hostname or IP address
field. The same IP address will be
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automatically copied to the
Port name
field, add some text (for example,
192.168.1.1_X).
NOT
to tick the “
Query the printer and automatically select the driver to use
”. Click
Next
.
9. Wait for your computer to detect TCP/IP port.
10. Wait a few minutes and you will be directed to a page says
Additional port information required
. Don’t worry, this is as expected. Click
Next
.
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11. Select your printer driver based on your printer model or contact your printer manufacturer for setup kit. Click
Next
.
12. Enter the name of your printer. Click
Next
.
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13. Select
Share this printer so that others on your network can find and use it
. Enter a share name and location for your printer. Click
Next
.
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14. You have successfully added a printer. If you want to do Print test, just click the button
“Print a test page”
.
Chapter 11 QoS
Choose menu “
QoS”
to create a QoS (Quality of Service) rule to specify prioritization of traffic and minimize the impact caused when the connection is under heavy load.
Bandwidth Limit-
Select On/Off to enable/disable QoS rule.
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Upload Bandwidth-
Maximum upload bandwidth. (1Mbps = 1000Kbps)
Download Bandwidth-
Maximum download bandwidth. (1Mbps = 1000Kbps)
Current Hosts-
All devices that are connecting to your router.
Limit bandwidth for all devices:
1. Enable bandwidth limit.
2. Enter maximum allowed upload bandwidth.
3. Enter maximum allowed download bandwidth.
4. Click the
“Save/Apply”
button
Specify QoS rules for some devices:
1. Enable bandwidth limit.
2. Enter maximum allowed upload bandwidth.
3. Enter maximum allowed download bandwidth.
4. Choose the respective device from the
Host Bandwidth
list.
5. Input the maximum upload and download bandwidth for the selected device.
6. Click the
“Save/Apply”
button.
7. Now you have successfully implemented QoS rule for the selected device.
Note: If you want to disable a QoS rule, delete upload and download bandwidth for the selected device.
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Chapter 12 Traffic
Choose menu
“Traffic”
to monitor the volume of internet traffic statistics.
This page displays a pie chart which shows the volume of internet traffic statistics used by each device, allowing you to monitor all devices within your network.
Click
“Refresh”
button on the top right corner to update the statistic information on the page.
Monitor detailed traffic statistics in Traffic Statistics section. Click
“Set Limit”
to
create a QoS (Quality of Service) rule .
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Chapter 13 Management
There are 3 submenus under the
“Management”
:
Management
,
System Setting
and
Time Setting
. Click any of them to configure the corresponding functions.
13.1 Management
System reboot
Auto. Firmware Upgrade-
Disable/Enable this feature to forbid/allow automatic upgrade when the latest firmware for your router is available.
Hardware NAT-
Disable/Enable this feature to forbid/allow internet acceleration.
System Reboot-
Click
“Reboot”
to reboot the router.
Firmware Upgrade
1. Visit http://jcgcom.com/service/download/index.html
to download the latest firmware.
2. Click
“Browse”
to locate the downloaded firmware file and click
“Upgrade”
.
3. Wait a few minutes for the router to apply the update and reboot.
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Online Upgrade
JCG AC836 1200M DUAL BAND GIGABIT ROUTER
Check Update-
Click to check if there is any update available.
Download-
Click to download the latest firmware file.
Online Upgrade-
Click to automatically download the latest firmware file and complete upgrade.
Release Note-
Click to see updates in the latest firmware.
Settings Management
➢
To back up current settings:
Click
“Backup”
to save a copy of the current settings to your local computer. A ‘.dat’ file of the current settings will be stored to your computer.
➢
To restore saved settings:
1. Click
“Browse”
to locate the saved settings file stored on your computer and click
“Restore”.
2. Wait a few minutes for the router to apply the settings and reboot.
➢
To reset the router:
1. Click “Load Factory Default”.
2. Wait a few minutes for the router to remove all the settings and reboot.
Note: DO NOT turn off the router during upgrading/restoring/resetting process.
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13.2 System Setting
JCG AC836 1200M DUAL BAND GIGABIT ROUTER
Language Settings-
Select your desired language from the drop-down manual.
Administrator Password-
Enter a new password twice (both case-sensitive). Click
“Save”
. Use the new password for future logins.
VPN Passthrough-
Supports VPN Passthrough for L2TP, IPSec (ESP) and PPTP.
Disable/Enable this feature to forbid/allow VPN traffic created by other endpoints to "pass through" the router.
13.3 Time Setting
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Current Time-
The default time set on the router.
Time Zone-
Select your local time zone from the drop-down list.
NTP Server-
Enter the address or domain of the NTP and then the router will get the time from the NTP Server preferentially.
NTP Sync. Interval-
Synchronization scheduler to synchronize your clock automatically. The default interval for this process is 2 hours, choose your desired interval from the drop-down list.
➢
To synchronize the time with your computer:
1. Click
“Sync. With Host”
button.
2. Select your local time zone.
3. Click “
Save”
.
➢
To set time manually:
1. Enter the Date in Year-Month-Day format.
2. Enter time in Hour-Minute format.
3. Click
“Sync. Immediately”
to apply the settings.
4. Select your local time zone.
5. Click “
Save”
.
➢
To set time automatically:
1. Select your local time zone.
2. Enter the address or domain of the NTP Server.
3. Select
“NTP Sync. Interval”
.
4. Click “
Save/Apply”
.
Note:
1. This setting will be used for some time-based functions such as signal, firewall. You must specify your time zone once login to the router successfully; otherwise, these functions will not take effect.
2. The time will be lost if the router is turned off.
Chapter 14 Advanced
There are 5 submenus under the
“Advanced”
:
Networl
,
NAT, Firewall, Management
and
Status
. Click any of them to configure the corresponding functions.
14.1 Network
Choose menu
“Advanced→Network”
to create an IPv6 internet connection and set up static routing.
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14.1.1 IPv6
JCG AC836 router supports the following IPv6 internet connection types:
Static IP connection, DHCPv6, Tunneling Connection (6RD), Tunneling Connection (DS-Lite)
.
Get internet connection information
(WAN IPv6 address, IPv6 prefix length, default
IPv6 gateway, primary DNS server address, secondary DNS server address)
from your
ISP and fill in information as required by different connection types.
Static IP connection
1. Choose
Static IP connection
from the
IPv6 Operation Mode
drop-down list.
2. Enter WAN IPv6 Address assigned by your ISP.
3. Enter IPv6 subnet prefix length assigned by your ISP, typically 64.
4. Enter your ISP’s default gateway.
5. Click
“Save/Apply”.
6. Wait for the router to reboot and apply your settings.
7. Click “Status → Network Status” to check whether you have successfully set up an
IPv6 connection.
DHCPv6
1. Choose
DHCPv6
from the
IPv6 Operation Mode
drop-down list.
2. Click
“Save/Apply”.
3. Wait for the router to reboot and apply your settings.
4. Click “Status → Network Status” to check whether you have successfully set
up an IPv6 connection.
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Tunneling Connection (6RD=IPv6 Rapid Deployment)
1. Choose
Tunneling Connection (6RD)
from the
IPv6 Operation Mode
drop-down list.
2. Enter ISP 6rd prefix and prefix length provided by your ISP.
3. Enter ISP border relay IPv4 address provided by your ISP.
4. Click
“Save/Apply”
.
5. Wait for the router to reboot and apply your settings.
6. Click “Status → Network Status” to check whether you have successfully
set up an IPv6 connection.
Tunneling Connection (DS-Lite=Dual-stack Lite)
1. Choose
Tunneling Connection (DS-Lite)
from the
IPv6 Operation Mode
drop-down list.
2. Enter WAN IPv6 address provided by your ISP.
3. Enter AFTR server IPv6 address provided by your ISP.
4. Enter Gateway IPv6 address provided by your ISP.
5. Click
“Save/Apply”
.
6. Wait for the router to reboot and apply your settings.
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7. Click “Status → Network Status” to check whether you have successfully
set up an IPv6 connection.
14.1.2 Routing
Static routes provide additional routing options to your router. It is a pre-determined path that network data must travel to reach a specific host or network. By default, all JCG routers are set to dynamic routing, normal Internet usage does not require additional static routes.
You must configure static routes only for unusual cases such as multiple routers or multiple
IP subnets located on your network.
IPv4
1. Select
IPv4
for
IP Protocol Type.
2. Under
Static Routing Settings
, enter correct values in the corresponding fields.
➢
Dest. IP Address:
Enter the IP address of the remote network or host to which you want to assign a static router to. (Eg. 192.168.1.1)
➢
Routing Type:
Select
“Host”
or
“Network”
to specify type of the final destination.
➢
Netmask:
Enter
Netmask
of the network if you select
“Network”
for
Routing
Type
.
➢
Gateway:
Enter the IP address of the gateway. On the LAN, the gateway must be must be a router on the same LAN segment as the router. Over Internet
(WAN), the gateway must be the WAN IP address of the remote network.
➢
Interface:
Specify whether the Destination IP Address is either on the LAN or the WAN.
(Note: If you choose LAN, the static IP address you are setting goes to the LAN or local network of the router. If you choose WAN, the static IP address will be routed to the WAN part of the router. However, most IP addresses coming out of the WAN depends on the configuration set by your
Internet Service Provider (ISP).)
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➢
Comment:
Using alphanumeric characters to distinguish this static route.
3. Click
Add
.
4. The
Routing Table
will be updated to show the new static route.
5. Select the static route and click
“Delete”
if you no longer want to keep this path.
IPv6
1. Select
IPv6
for
IP Protocol Type.
2. Under
Static Routing Settings
, enter correct values in the corresponding fields.
▪
IPv6 Dest. IP Address/Subnet Prefix Length:
Enter the IPv6 address and subnet prefix length provided by your ISP (typically 64).
▪
Gateway:
Enter IP address of the gateway.
▪
Interface:
Specify whether the Destination IP Address is either on the LAN or the
WAN.
(Note: If you choose LAN, the static IP address you are setting goes to the
LAN or local network of the router. If you choose WAN, the static IP address will be routed to the WAN part of the router. However, most IP addresses coming out of the WAN depends on the configuration set by your Internet Service Provider
(ISP).)
▪
Comment:
Using alphanumeric characters to distinguish this static route.
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3. Click
Add
.
4. The
Routing Table
will be updated to show the new static route.
5. Select the static route and click
“Delete”
if you no longer want to keep this path.
14.2 NAT
JCG AC836 router comes with NAT (Network Address Translation) capabilities which enables the router to protect your local network by hiding IP addresses of all connected devices and condensing all devices within your local network into the same public IP address. Occasionally, however, it can cause issues when an external host tries to initiatively communicate with a specified device on the local network. Utilizing the forwarding feature can fix these problems and allow all your devices to connect freely to the Internet, thus realizing some special functions.
JCG routers support 4 forwarding rules. Choose menu
“Advanced→NAT”
to configure
Single Port Forwarding
,
Multi. Port Forwarding
,
DMZ
and
UPnP
settings.
14.2.1 Single Port Forwarding
Sometimes you will have to manually configure forwarding rules of the router to allow certain devices (such as Xbox
®
or Nintendo
®
gaming consoles) to connect to your local network.
Single Port Forwarding
allows only 1 port for forwarding. If you want to forward multiple
ports, see instructions for setting up
Before setting up
Single Port Forwarding,
you need to have the following:
Starting port and ending port required for the device
The ports vary according to the type of Internet service. Refer to your documentation or contact your console's manufacturer for details.
Assign a static IP address for your device
Single Port Forwarding needs to be routed to a specific IP Address, you will need to assign a Static IP address to the device. Refer to your documentation or contact your
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product manufacturer if you are not sure about how.
Here we take Xbox
®
One for an example to show how to configure forwarding rules and get access to Xbox
®
Live. See your gaming documentation or contact the console manufacturer for any service port specification of your game.
These ports must be open for Xbox
®
Live to work on Xbox
®
One:
➢ Port 88 (UDP)
➢ Port 3074 (UDP and TCP)
➢ Port 53 (UDP and TCP)
➢ Port 80 (TCP)
➢ Port 500 (UDP)
➢ Port 3544 (UDP)
➢ Port 4500 (UDP)
1. Enter the required information in corresponding fields.
IP Address:
Enter the IP address that you assigned to your device. In this example,
192.168.1.108 is the IP address of the Xbox
®
One.
Protocol:
Select the correct protocol type for each line.
Int. Port (Internal Port):
Enter the unique starting port required for each line.
Ext. Port (External Port):
Repeat the same port numbers as
Comment:
Choose a name for the device.
Int. Port
for each line.
Enabled:
Make sure each box is checked.
2. After completing all the necessary entries, click
.
Make sure that the port numbers you enter are within the range of 0 – 65535.
Otherwise an error message notification will pop up when you click “Save”.
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3. Click
“Reboot”
on the top of the configuration page and wait for the router to apply all settings.
14.2.2 Multi. Port Forwarding
This feature allows the router to specify a range of ports to be directed to a specific IP address.
Multi. Port Forwarding
could be used for an e-mail server (port 25) as well as FTP and web servers, but it is also widely used in the online gaming and some computer applications, because many online game hosting servers require multiple ports or port ranges be used for the service to operate.
Before setting up
Multi. Port Forwarding,
you need to have the following:
Starting port and ending port required for the application
The ports vary according to different applications. Refer to your documentation or online support site for details.
Take a note of the IP address of the computer that will be forwarding to
It would be best if the IP was a “Static IP” so that port forwarding information remains accurately assigned to the correct computer on the network. If you are not sure about
how to determine the static IP address of the computer, please refer to: Appendix C:
Find the IP address of your PC.
In this example, the ports for a computer application will be forwarded. Computer application ports:
6112-6119 TCP and UDP ports.
Please consult your application's documentation or online support site to find out what ports you need to forward to.
1. Enter the required information in corresponding fields.
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IP Address:
Enter the IP address of the computer that you need to forward the ports to. In this example, 192.168.1.16 is the IP address of the computer.
Protocol:
Select the correct protocol type. Since these ports are both TCP and UDP, select
Both
as the Protocol.
Int. Port (Internal Port):
Enter the unique starting port required for this application.
Ext. Port (External Port):
Enter the unique ending port required for this application.
Comment:
Choose a name for the application.
Enabled:
Make sure each box is checked.
2. After completing all the necessary entries, click
.
Make sure that the port numbers you enter are within the range of 0 – 65535.
Otherwise an error message notification will pop up when you click “Save”.
3. Click
“Reboot”
on the top of the configuration page and wait for the router to apply all settings.
Please limit Port Forwarding to only those ports you are using for safety reasons.
14.2.3 DMZ (De-militarized Zone)
Different from
port forwarding
which you have to manually forward each port for certain game for application, the
DMZ
feature use a simpler method to allow all traffic by opening and exposing all UDP and TCP ports.
It is highly advised not to use a DMZ on a computer as the user would be very vulnerable to an attack of any kind. Even with a firewall, it is not recommended.
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Demilitarized Zone (DMZ):
Select
“Disable”/ “DMZ”
from the drop-down menu to
disable/enable
DMZ feature.
DMZ Host IP Address:
Enter the IP of the host device. (Here we take 192.168.1.16 for an example.)
Fill My IP:
Click this button to automatically input IP address of the computer that you are using to log in the router’s configuration page.
14.2.4 UPnP (Universal Plug and Play)
The UPnP (Universal Plug and Play) feature uses Internet and Web protocols to allow UPnP devices, PCs, applications on your local network to automatically know about each other and freely communicate as needed. Enable the UPnP if you want to use applications for data sharing, real-time communication or multiplayer gaming, etc.
This feature is enabled by default. Only applications supporting UPnP protocol can utilize this feature
.
UPnP:
Select
“Disable”/ “Enable”
to
disable/enable
UPnP feature.
ID:
No. of the application that initiates the UPnP request.
Ext. Port:
The external port opened for the application.
Int. Port:
The internal port opened for the local host.
IP Address:
IP address of the local host that initiates the UPnP request.
Status:
Indicates this port is active or inactive.
Description:
Describes the application that initiates the UPnP request.
Refresh:
Click this button to update UPnP Port Mapping List.
14.3 Firewall
JCG routers come with a powerful built-in firewall which defends your network against hackers and cyber criminals. Choose menu
“Advanced→Firewall”
to configure
Filtering, IP
Filtering, MAC Filtering, URL Filtering, Host Filtering, Security.
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14.3.1 Filtering
You may
disable/enable
each filtering rule to block and allow incoming and outgoing traffic and data. Utilizing this feature will protect your computer from potential viruses and malware.
14.3.2 IP Filtering
You can set
IP Address Filtering
rules to limit internet access on specific computers based on their IP addresses. Status of the filtering rules can be viewed under
“IP Filtering”
section.
Create an IP Address Filtering rule
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➢
Filtering Rules:
Select a number from the
Filtering Rules
drop-down menu. JCG routers support up to 48 filtering rules.
➢
All Rules:
Click this button to see details of all saved filtering rules.
➢
Enable:
Check or uncheck the box the enable/disable the filtering rule.
➢
Comment:
Choose a name for this rule.
➢
Local IP Address:
Enter a LAN IP address or a range of IP addresses in dotteddecimal notation format. In this example, 192.168.2.20-192.168.2.30 means all LAN
IP address within this range will be filtered.
➢
Remote IP Address:
Enter a WAN IP address or a range of IP addresses in dotteddecimal notation format. For example, 100.64.0.2-100.64.0.8 means all WAN IP address within this range will be filtered.
➢
Protocol:
Select the protocol type you want to use. (
All, TCP, UDP, ICMP)
➢
Local Port:
Enter a LAN port or a range of LAN ports. For example: 1030-2100.
Leaving these fields blank means all LAN ports will be filtered.
➢
Remote Port:
Enter a WAN port or a range of WAN ports. For example: 25-50.
Leaving these fields blank means all WAN ports will be filtered.
➢
Date:
Select every day or a specific day for this filtering rule to take effect.
➢
Time:
Select 24 Hour or enter a range of time in HH:MM format for this filtering rule to take effect.
Modify an IP Address Filtering rule
1. Select a filtering rule.
2. Change its name, IP address, protocol etc.
3. Click
“Save”
to update the rule.
14.3.3 MAC Filtering
You can set
MAC Address Filtering
rules to limit internet access on specific computers based on their MAC addresses. Status of the filtering rules can be viewed under
“MAC Filtering”
section.
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Create a MAC Address Filtering rule
➢
Filtering Rules:
Select a number from the
Filtering Rules
drop-down menu. JCG routers support up to 48 filtering rules.
➢
All Rules:
Click this button to see details of all saved filtering rules.
➢
Enable:
Check or uncheck the box the enable/disable the filtering rule.
➢
Comment:
Choose a name for this rule.
➢
MAC Address:
Enter the MAC address for the device you want to filter in this format:
XX-XX-XX-XX-XX-XX (X is any hexadecimal digit). For example: 00:E0:4C:81:A3:0D.
➢
Select:
Click this button to see all devices connected to your network and choose the appropriated one.
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➢
Date:
Select every day or a specific day for this filtering rule to take effect.
➢
Time:
Select 24 Hour or enter a range of time in HH:MM format for this filtering rule to take effect.
Modify an IP Address Filtering rule
1. Select a filtering rule.
2. Change its name, MAC address, date etc.
3. Click
“Save”
to update the rule.
14.3.4 URL Filtering
You can set
URL Filtering
rules to limit devices on your network from visiting specific websites. Status of the filtering rules can be viewed under
“URL Filtering”
section.
Create a URL Filtering rule
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➢
Filtering Rules:
Select a number from the
Filtering Rules
drop-down menu. JCG routers support up to 48 filtering rules.
➢
All Rules:
Click this button to see details of all saved filtering rules.
➢
Enable:
Check or uncheck the box the enable/disable the filtering rule.
➢
Comment:
Choose a name for this rule.
➢
URL Keyword:
Enter a keyword of the URL you want to filter. For example: “google” will filter URLs such as www.google.com
, mail.google.com etc.
➢
Date:
Select every day or a specific day for this filtering rule to take effect.
➢
Time:
Select 24 Hour or enter a range of time in HH:MM format for this filtering rule to take effect.
Modify an IP Address Filtering rule
4. Select a filtering rule.
5. Change its name, URL keyword, date time etc.
6. Click
“Save”
to update the rule.
14.3.5 Host Filtering
You can set
Host Filtering
rules to limit devices on your network from visiting specific websites. Status of the filtering rules can be viewed under
“Host Filtering”
section.
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Create a Host Filtering rule
➢
Filtering Rules:
Select a number from the
Filtering Rules
drop-down menu. JCG routers support up to 48 filtering rules.
➢
All Rules:
Click this button to see details of all saved filtering rules.
➢
Enable:
Check or uncheck the box the enable/disable the filtering rule.
➢
Comment:
Choose a name for this rule.
➢
Host Keyword:
Enter a complete URL including domain. For example:
“www.google.com” will filter URLs including www.google.com
.
➢
Date:
Select every day or a specific day for this filtering rule to take effect.
➢
Time:
Select 24 Hour or enter a range of time in HH:MM format for this filtering rule to take effect.
Modify an IP Address Filtering rule
7. Select a filtering rule.
8. Change its name, host keyword, date time etc.
9. Click
“Save”
to update the rule.
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Note:
1. Please specify your time zone once login to the router successfully; otherwise, these functions will not take effect.
2. The time will be lost if the router is turned off.
14.3.6 Security
Utilizing
“Security”
feature to protect your router from being attacked.
System Security Settings
➢
Remote Management:
Disable/Enable this feature to forbid/allow access to the configuration page via WAN IP address.
➢
Management Port:
Set up a WAN port if you enable remote management. (8086 by default)
➢
Filtering Ping form WAN:
Enable this feature to protect your router from potential attack by preventing your WAN IP address from being pinged by anyone from the external network.
➢
Block Port Scanning:
Enable this feature to protect your router from hackers that send client requests to a range of TCP port addresses on a host, with the goal of finding an active port and exploiting a known vulnerability of your network.
➢
Block SYN Flood:
Enable this feature to protect your router from hacks that send a range of SYN requests to a target's system with the goal of consuming enough server resources to make the system unresponsive to legitimate traffic
➢
SPI Firewall (Stateful Packet Inspection Firewall):
Enable this firewall to monitor the status and activity of network connections travelling across your router and block those might bring danger to your network.
IP Login Settings
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➢
WAN:
Add WAN IP address and only allow IP address in this list to access the router’s configuration page. Leaving this field blank allows all devices in your network to access the router’s configuration page.
➢
LAN:
Add LAN IP address and only allow IP address in this list to access the router’s configuration page. Leaving this field blank allows all devices in your network to access the router’s configuration page. Click
“Select”
to choose IP address from your host list.
14.4 Management
Choose menu
“Advanced→Management”
to utilize
“Tools” and “WOL”.
14.4.1 Tools
PING
Utilize this tool to determine whether a website or sever on the network can be reached and if so, the connection's latency.
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➢
System Command:
Choose “PING” from the drop-down menu.
➢
PING Number:
Set up how many times to send ping requests.
➢
Host Name or IP Address:
Enter the website URL or IP address that you want to ping.
➢
OK:
Click this button to send ping requests.
➢
Reset:
Click this button to clear ping history.
➢
Repeat:
Click this button to send ping requests once again.
Traceroute
Utilize this tool to trace the route and measure transit delay of packets to destination host from our server.
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➢
System Command:
Choose
“TRCEROUTE”
from the drop-down menu.
➢
Host Name or IP Address:
Enter the destination website URL or IP address.
➢
OK:
Click this button to send ping requests.
➢
Reset:
Click this button to clear ping history.
➢
Repeat:
Click this button to send ping requests once again.
14.4.2 WOL (Wake On LAN)
WOL (Wake On LAN) is a standard that allows you to power up a computer from afar over a network connection or Internet.
(Note: This feature only works on computers and network infrastructures that support Wake On LAN Transmissions)
To activate WOL:
1. Add the IP addresses that you want to power up using WOL.
2. Check
“Enable”
for the device you want to wake up.
3. Click
“Wake up
” to power up the selected device.
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14.5 Status
Choose menu
“Advanced→Status”
to view sent and received packets of the LAN, WAN and
WLAN, making it easy for you to monitor internet traffic statistics.
14.5.1 Network
Utilizing this page to monitor the volume of your network traffic, click
“Refresh”
update the statistic information on the page.
14.5.2 2.4G Wireless
Utilizing this page to monitor the volume of your 2.4G wireless network traffic, click
“Refresh”
update the statistic information on the page. Click
“Reset Counter”
to reset all statistic values on this page to zero.
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14.5.3 5G Wireless
Utilizing this page to monitor the volume of your 5G wireless network traffic, click
“Refresh”
update the statistic information on the page. Click
“Reset Counter”
to reset all statistic values on this page to zero.
14.5.4 Syslog
When the router fails to work properly, you can export the system log and send it to the technical support for troubleshooting.
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1. Choose log type from the
“Log Level”
drop-down menu as needed.
2. Click
“Export”
to save the system logs to a local disk.
3. Click
“Refresh”
to update the system logs on the page.
4. Click
“Clear”
to clear all system logs on the page.
FAQ
Q1: I forgot the password for my wireless network, what should I do?
➢
The default wireless password is printed on the label beneath the router. Press and hold the reset button for more than 5 seconds to reset the router to factory settings.
Wait for the router to reboot, connect to the router with default password and re-
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configure the router.
➢
If the password has been altered and you are connecting to the wireless network.
1.
Open the Network and Sharing Center window.
Windows saves the passwords for the networks that you connect to. To see your saved passwords, open the Network Connections window by right-clicking on your network icon in the System Tray and selecting "Open Network and Sharing Center".
2.
Click the Wi-Fi connection.
3.
Click “Wireless Properties” on the Wi-Fi Status window.
4.
Click the “Security” tab.
Check the "Show Characters" box and your wireless password will be revealed.
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Q2: I forgot the password to log in the router’s configuration page, what should I do?
➢
The default wireless password is printed on the label beneath the router. Press and hold the reset button for more than 5 seconds. Wait for the router to reboot, connect to the router with default password and re-configure the router.
Q3: I cannot log in the router’s configuration page, what should I do?
This can happen for various reasons. Please try the methods below to log in again.
➢
Make sure your computer is connected to the router correctly either via an Ethernet cable or wireless network.
➢
Make sure the IP address of your computer is configured as
Obtain an IP address automatically
and
Obtain DNS server address automatically
. If you are not sure
about how to do this, please check: Appendix B: Configure DHCP in your PC
➢
Make sure
h1wifi.com (or 192.168.1.1)
is correctly entered in the address bar of your browser.
➢
If h1wifi.com (or 192.168.1.1) does not respond, check the
default gateway
of your computer and enter that address in the address bar of your browser. If you are not
sure about how to do this, please check: Appendix C: Find the IP address of your
➢
Use another web browser or computer to log in again.
➢
Reset the router to factory settings and try again. If login still fails, please contact the technical support.
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Q4: I can access the router but not Internet, what should I do?
➢
Make sure you have entered the correct internet address in your browser.
➢
Make sure the Ethernet cable is securely connected to your router.
➢
Make sure the power outlet that your router is connected has power and you have successfully connected to the router.
➢
Turn off your router’s power, then turn it back on again to reboot your router.
➢
Restoring your router to its factory defaults and erase all custom settings.
➢
If you have tried all the ways above and several websites with same results, contact your ISP to see if there is problem with your modem.
Q5: I cannot find my wireless network or I cannot connect the wireless network, what should I do?
➢
If you see the message “No connections are available”, the wireless function of your computer might be disabled or blocked.
1. Make sure the wireless function of your device is enabled if you are using a built-in wireless adapter. Refer to the user manual or contact the manufacturer if you are not sure about how.
2. Make sure the correct driver for your wireless adapter is installed and the wireless function is enabled.
➢
If you can see other wireless connections except yours, follow the steps below:
1. Check if the 2.4G and 5G wireless network indicators on your router are steady light.
2. Make sure your computer is placed within the range of your router, move it closer if it is currently too far.
and 5G WLAN to make sure your network names are not
hidden.
➢
If you can see your wireless connections but fail to connect, follow the steps below:
1. Make sure you have entered the correct password for your wireless network.
2. Check the wireless signal strength. Move your device closer to the router if the signal is weak. (1~3 bars).
3.
Change wireless signal channel to reduce interference.
4. Re-install or update the drive for your wireless adapter.
Appendix A: Convert JCG Router into An Access
Point
JCG router can be configured as an access point which receives data by wired Ethernet and
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converts it to a 2.4GHz or 5GHz wireless signal. It can add capabilities to your existing nonwireless router. Unlike using a range extender which halves your bandwidth, an access point enables data flows in both receive and transmit directions simultaneously to provide fast and reliable wireless connections.
Follow the steps below to configure your JCG router as an access point:
1. Ingore JCG router’s WAN port
Since JCG router does not feature a native AP mode, you will have to avoid using its WAN port at all because it will make the router automatically function as a router and stop functioning as an access point.
2. Determine the range of the IP addresses of your existing router
Search for
cmd
in the Start Menu to run Command Prompt window. Type
ipconfig
then press Enter. Locate the IP address of your existing router at the right of “Default
Gateway”.
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(In this example, IP address for your existing router is 192.168.2.1 then the available IP addresses for devices connected to this router will range from
192.168.2.2 to 192.168.2.254.)
3. Connect your computer to JCG router
Connect your computer to one of the LAN ports of JCG router with an Ethernet cable or via Wi-Fi.
4. Set an unused IP address for JCG router
➢
Enter
h1wifi.com
in the address bar of your browser to be directed to the router’s configuration page.
➢
Select
“Netwrok→LAN”
and change the IP address of JCG router to an IP address within the range of your existing router. (In this example, the range will be 192.168.2.2 ~ 192.168.2.254)
➢
Disable
DHCP server.
Note: After changing the LAN IP address a reboot will be required and you will need to log into the router’s configuration page with the new IP address.
5. Set up SSID and password for JCG router
Select
and
to configure SSID and password for networks distributed by JCG router. They can be the same or different from your existing router.
6.
Click
“Save/Apply”
to save all settings and reboot JCG router.
7.
Wire JCG router to your existing router through the LAN ports of both devices with an Ethernet cable.
8.
Connect your devices to JCG router’s wireless network. You should have now
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successfully converted your JCG router into an access point.
Appendix B: Configure DHCP in your PC
Dynamic Host Configuration Protocol (DHCP) is the configuration of your Internet Protocol
(IP) address, subnet mask, DNS servers, domain name suffix and about 200 other possible options to let your computer communicate with a network automatically via a server or router.
1. Locate the
Internet Access
icon at the lower right corner of your desktop.
2. Right click the
Internet Access
icon and choose “
Open Network and
Sharing Center
” from the drop-down menu.
3. Click on “
Change adapter settings
”, located on the left-side menu.
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4. Right click on the
Local Area Connection
icon and select
Properties
. You will need to have administrator access.
5. In the new window, select
Internet Protocol Version 4 (TCP/IPv4)
from the list of items and click
Properties
.
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6. Ensure the radio buttons beside
Obtain an IP address automatically
and
Obtain DNS server address automatically
are selected. Click
OK
. Close the remaining windows.
Note: If any IP or DNS information is listed in the new window, you may want to write it down in case you need to restore your settings later.
Appendix C: Find the IP Address of Your PC
1. Locate the
Internet Access
icon at the lower right corner of your desktop.
2. Right click the
Internet Access
icon and choose “
Open Network and
Sharing Center
” from the drop-down menu.
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3. Click an active network connection.
4. Click
“Details…”
in the pop up window.
5. Your PC’s IP address appears next to
IPv4 Address
.
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6. Take a note of the IP address and close the remaining windows.
COPYRIGHT & TRADEMARKS
Specifications are subject to change without notice. is a registered trademark of Yichen (Shenzhen) Technology Co., Ltd. Other brands and product names are trademarks or registered trademarks of their respective holders. No part of the specifications may be reproduced in any form or by any means or used to make any derivative such as translation, transformation, or adaptation without permission from
Yichen (Shenzhen) Technology Co., Ltd.
Copyright © 2017 Yichen (Shenzhen) Technology Co., Ltd.
All rights reserved.
http://www.jcgcom.com
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