AXIS A1001 Network Door Controller & AXIS Entry Manager
User Manual
About this Document
This manual is intended for administrators and users of
AXIS A1001 Network Door Controller and is applicable to
AXIS Entry Manager and firmware 1.15 and later. It includes
instructions for using and managing the product on your network.
Previous experience of networking will be of use when using this
product. Some knowledge of UNIX or Linux-based systems may also be
beneficial, for developing shell scripts and applications. Later versions
of this document will be posted to the Axis website, as required. See
also the product’s online help, available via the web-based interface.
In this manual, AXIS A1001 Network Door Controller is referred to as:
the Axis product, product, network door controller, and door controller.
Liability
Every care has been taken in the preparation of this document. Please
inform your local Axis office of any inaccuracies or omissions. Axis
Communications AB cannot be held responsible for any technical or
typographical errors and reserves the right to make changes to the
product and manuals without prior notice. Axis Communications AB
makes no warranty of any kind with regard to the material contained
within this document, including, but not limited to, the implied
warranties of merchantability and fitness for a particular purpose. Axis
Communications AB shall not be liable nor responsible for incidental or
consequential damages in connection with the furnishing, performance
or use of this material. This product is only to be used for its intended
purpose.
Intellectual Property Rights
Axis AB has intellectual property rights relating to technology embodied
in the product described in this document. In particular, and without
limitation, these intellectual property rights may include one or more
of the patents listed at www.axis.com/patent.htm and one or more
additional patents or pending patent applications in the US and other
countries.
This product contains source code copyright Apple Computer,
Inc., under the terms of Apple Public Source License 2.0 (see
www.opensource.apple.com/apsl). The source code is available from
https://developer.apple.com/bonjour/
Equipment Modifications
This equipment must be installed and used in strict accordance with the
instructions given in the user documentation. This equipment contains
no user-serviceable components. Unauthorized equipment changes or
modifications will invalidate all applicable regulatory certifications
and approvals.
Trademark Acknowledgments
AXIS COMMUNICATIONS, AXIS, ETRAX, ARTPEC and VAPIX are
registered trademarks or trademark applications of Axis AB in various
jurisdictions. All other company names and products are trademarks or
registered trademarks of their respective companies.
Regulatory Information
Europe
This product complies with the applicable CE marking directives
and harmonized standards:
• Electromagnetic Compatibility (EMC) Directive 2004/108/EC. See
Electromagnetic Compatibility (EMC) on page 2 .
• Low Voltage (LVD) Directive 2006/95/EC. See Safety on page 2 .
• Restrictions of Hazardous Substances (RoHS) Directive 2011/65/EU.
See Disposal and Recycling on page 2 .
A copy of the original declaration of conformity may be obtained from
Axis Communications AB. See Contact Information on page 3 .
Electromagnetic Compatibility (EMC)
This equipment has been designed and tested to fulfill applicable
standards for:
• Radio frequency emission when installed according to the
instructions and used in its intended environment.
• Immunity to electrical and electromagnetic phenomena when
installed according to the instructions and used in its intended
environment.
USA
This equipment has been tested using a shielded network cable (STP)
and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed
to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses and can radiate
radio frequency energy and, if not installed and used in accordance
with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference
will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which
can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the
following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from
that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
The product shall be connected using a shielded network cable (STP)
that is properly grounded.
Canada
This digital apparatus complies with CAN ICES-3 (Class B). The product
shall be connected using a shielded network cable (STP) that is properly
grounded.
Cet appareil numérique est conforme à la norme CAN NMB-3 (classe B).
Le produit doit être connecté à l'aide d'un câble réseau blindé (STP) qui
est correctement mis à la terre.
Europe
This digital equipment fulfills the requirements for RF emission
according to the Class B limit of EN 55022. The product shall be
connected using a shielded network cable (STP) that is properly
grounded.
This product fulfills the requirements for immunity according
to EN 61000-6-1 residential, commercial and light-industrial
environments.
This product fulfills the requirements for immunity according to
EN 61000-6-2 industrial environments.
This product fulfills the requirements for immunity according to
EN 55024 office and commercial environments
This product fulfills the requirements for immunity according to
EN 50130-4 residential, commercial, light-industrial and industrial
environments.
Australia/New Zealand
This digital equipment fulfills the requirements for RF emission
according to the Class B limit of AS/NZS CISPR 22. The product shall
be connected using a shielded network cable (STP) that is properly
grounded.
Japan
この装置は、クラスB 情報技術装置です。この装置は、家
庭環境で使用することを目 的としていますが、この装置が
ラジオやテレビジョン受信機に近接して使用されると、 受
信障害を引き起こすことがあります。 取扱説明書に従って
正しい取り扱いをして下さい。 本製品は、シールドネット
ワークケーブル(STP)を使用して接続してください。また
適切に接地してください。
Safety
This product complies with IEC/EN/UL 60950-1, Safety of Information
Technology Equipment. If its connecting cables are routed outdoors,
the product shall be grounded either through a shielded network cable
(STP) or other appropriate method.
The power supply used with this product shall fulfill the requirements
for Safety Extra Low Voltage (SELV) and Limited Power Source (LPS)
according to IEC/EN/UL 60950-1.
Disposal and Recycling
When this product has reached the end of its useful life, dispose of
it according to local laws and regulations. For information about
your nearest designated collection point, contact your local authority
responsible for waste disposal. In accordance with local legislation,
penalties may be applicable for incorrect disposal of this waste.
Europe
This symbol means that the product shall not be disposed of
together with household or commercial waste. Directive 2012/19/EU
on waste electrical and electronic equipment (WEEE) is applicable in
the European Union member states. To prevent potential harm to
human health and the environment, the product must be disposed
of in an approved and environmentally safe recycling process. For
information about your nearest designated collection point, contact
your local authority responsible for waste disposal. Businesses should
contact the product supplier for information about how to dispose
of this product correctly.
This product complies with the requirements of Directive 2011/65/EU on
the restriction of the use of certain hazardous substances in electrical
and electronic equipment (RoHS).
China
This product complies with the requirements of the legislative
act Administration on the Control of Pollution Caused by Electronic
Information Products (ACPEIP).
Contact Information
Axis Communications AB
Emdalavägen 14
223 69 Lund
Sweden
Tel: +46 46 272 18 00
Fax: +46 46 13 61 30
www.axis.com
Supported Readers
This list of supported readers is subject to change without notice.
Contact your Axis reseller for information about supported readers.
This product is compatible with UL Listed Wiegand access control
readers
This product is compatible with the following RS485 access control
readers:
HID iCLASS® RW100: 6101CG40000, 6101CGM0000, 6101CK40000,
6101CK40002, 6101CK40100, 6101CK403C0, 6101CKM0000,
6101CKM0002, 6101CKM0203; RW300: 6111CG40000, 6111CG400C0,
6111CGM0000, 6111CK40000, 6111CK4000Z, 6111CKM0000;
RW400: 6121CG40000, 6121CGM0000, 6121CK40000,
6121CK40003, 6121CK40007-G3.0, 6121CK4000D-G3.0,
6121CKM0000; RK40: 6122CKP00P0, 6122CKP05P0,
6122CKP06P0; RWK400: 6131CG4020000, 6131CK4000000,
6131CK4000014, 6131CK4000300, 6131CK4020000, 6131CKM000000,
6131CKM000214; RK40: 6132BKP00Q709-G3.0, 6132CKP000009,
6132CKP000011, 6132CKP000700-G3.0, 6132CKP000709-G3.0,
6132CKP001009, 6132CKP001011, 6132CKP00P000, 6132CKP00P009,
6132CKP00P709-G3.0, 6132CKP00Q709-G3.0, 6132CKP030014,
6132CKP060514, 6132CKP06P009, 6132CKP06P609, 6132CKP070209;
RW150: 6141CG40000, 6141CGM0000, 6141CK40000, 6141CKM0000;
R15: 6142CKP000Z, 6142CKP00P0, 6142CKP0100; RWKL550:
6171BK4000000, 6171BK4000009, 6171BK4000014, 6171BK4000214,
6171BK4000500, 6171BK4040Z14, 6171BK4060000, 6171BK4060209,
6171BK4060Z09, 6171BK4061000, 6171BKM000000, 6171BKM000200,
6171BKM000300, 6171BKM040400; RWKLB575: 6181BK4000000,
6181BK4000009, 6181BK4000014, 6181BK4000022, 6181BK406C009;
HID Smartid®: 8031DSAP
HID pivClass® R10-H: 900LHRNAK00000, 900LHRTAK00000,
900NHRNAK00000, 900NHRTAK00000, 900PHRNAK00000,
900PHRTAK00000, 910LHRNAK00000, 910LHRTAK00000,
910NHRNAK00000, 910NHRTAK00000, 910PHRNAK00000,
910PHRTAK00000, 920LHRNAK00000, 920LHRTAK00000,
920NHRNAK00000, 920NHRTAK00000, 920PHRNAK00000,
920PHRTAK00000, 921LHRNAK00000, 921LHRTAK00000,
921NHRNAK00000, 921NHRTAK00000, 921PHRNAK00000,
921PHRTAK00000; RPKCL40-P: 923LPRNAK00000, 923LPRTAK00000,
923NPRTAK00000, 923PPRNAK00000, 923PPRTAK00000
AptiqTM: M11, MTK15, MTMSK15, MT15, MTMS15
For information about which compatible RS485 access control readers
have been verified by UL, see the Installation Guide available at
www.axis.com
Support
Should you require any technical assistance, please contact your Axis
reseller. If your questions cannot be answered immediately, your
reseller will forward your queries through the appropriate channels to
ensure a rapid response. If you are connected to the Internet, you can:
• download user documentation and software updates
• find answers to resolved problems in the FAQ database. Search
by product, category, or phrase
• report problems to Axis support staff by logging in to your private
support area
• chat with Axis support staff (selected countries only)
• visit Axis Support at www.axis.com/techsup/
Learn More!
Visit Axis learning center www.axis.com/academy/ for useful trainings,
webinars, tutorials and guides.
AXIS A1001 Network Door Controller & AXIS Entry Manager
Table of Contents
Hardware Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
LED Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Connectors and Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Access the Product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Access from a Browser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Access from the Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Set the Root Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
System Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Configure the Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Verify the Hardware Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Set the Date and Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Configure the Network Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Configure Card Formats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Manage Network Door Controllers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Maintenance Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Access Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Create and Edit Access Schedules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Create and Edit Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Manage Doors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Create and Edit Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Example Access Schedule Combinations . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Alarm and Event Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
View the Event Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
View the Alarm Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Configure the Event and Alarm Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Set Up Action Rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Reader Feedback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
View, Print, and Export Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
System Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Date & Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Ports & Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Advanced . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Reset to Factory Default Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Check the Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Upgrade the Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Emergency Recovery Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Symptoms, Possible Causes and Remedial Actions . . . . . . . . . . . . . . . . . . . . .
Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
AXIS A1001 Network Door Controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
AXIS Entry Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Connection Diagrams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4
5
7
8
10
10
10
10
12
12
16
16
17
17
18
20
22
22
24
25
27
29
31
31
31
31
32
37
38
38
39
39
41
41
46
46
47
47
48
49
49
49
49
50
52
52
54
55
59
AXIS A1001 Network Door Controller & AXIS Entry Manager
Hardware Overview
Hardware Overview
1
2
3
4
5
6
7
8
Front and back:
1 Cover
2 Cover screw
3 Cover removal slot
4 Base
5 DIN clip – upper
6 Tampering alarm switch – back
7 DIN clip – lower
8 Part number (P/N) & Serial number (S/N)
5
AXIS A1001 Network Door Controller & AXIS Entry Manager
Hardware Overview
1
4
2
6
3
8
5
7
9
10
11
12
I/O
1
10
3
8
4
7
6
5
interface:
Reader data connector (READER DATA 1)
Reader data connector (READER DATA 2)
Reader I/O connector (READER I/O 1)
Reader I/O connector (READER I/O 2)
Door connector (DOOR IN 1)
Door connector (DOOR IN 2)
Auxiliary connector (AUX)
Audio connector (AUDIO) (not used)
External power inputs:
2 Power connector (DC IN)
12 Network connector (PoE)
Power outputs:
9 Power lock connector (LOCK)
11 Power & Relay connector (PWR, RELAY)
6
AXIS A1001 Network Door Controller & AXIS Entry Manager
Hardware Overview
2
3
4
1
5
6
7
13
8
12
9
11
LED
1
2
3
4
5
6
7
8
9
10
11
12
13
10
indicators, buttons and other hardware:
Power LED indicator
Status LED indicator
Network LED indicator
Reader 2 LED indicator (not used)
Reader 1 LED indicator (not used)
Tampering alarm pin header – front (TF)
Tampering alarm pin header – back (TB)
Lock LED indicator
Lock LED indicator
Tampering alarm sensor – front
SD card slot (microSDHC) (not used)
Control button
Part number (P/N) & Serial number (S/N)
LED Indicators
LED
Color
Indication
Network
Green
Steady for connection to a 100 MBit/s network. Flashes for network activity.
Amber
Steady for connection to a 10 MBit/s network. Flashes for network activity.
Unlit
No network connection.
Green
Steady green for normal operation.
Amber
Steady during startup and when restoring settings.
Red
Slow flash for failed upgrade.
Green
Normal operation.
Amber
Flashes green/amber during firmware upgrade.
Status
Power
7
AXIS A1001 Network Door Controller & AXIS Entry Manager
Hardware Overview
Lock
Green
Steady when not energized.
Red
Steady when energized.
Unlit
Floating.
Note
• The Status LED can be configured to flash while an event is active.
• The Status LED can be configured to flash for identifying the unit. Go to Setup > Additional Controller Configuration >
System Options > Maintenance .
Connectors and Buttons
For technical specifications, see page 52.
I/O Interface
Reader Data Connector
Two 6-pin terminal blocks supporting RS485 and Wiegand protocols for communication with the reader. For specifications, see
page 56.
Reader I/O Connector
Two 6-pin terminal blocks for reader input and output. In addition to the 0 V DC reference point and power (DC output), the
reader I/O connector provides the interface to:
•
Digital input – For connecting, for example, reader tampering alarms.
•
Digital output – For connecting, for example, reader beepers and reader LEDs.
For specifications, see page 56.
Door Connector
Two 4-pin terminal blocks for connecting door monitoring devices and request to exit (REX) devices. For specifications, see page 57.
Auxiliary Connector
4-pin configurable I/O terminal block. Use with external devices, in combination with, for example tampering alarms, event triggering
and alarm notifications. In addition to the 0 V DC reference point and power (DC output), the auxiliary connector provides the
interface to:
•
Digital input – An alarm input for connecting devices that can toggle between an open and closed circuit, for example PIR
sensors or glass break detectors.
•
Digital output – For connecting external devices such as burglar alarms, sirens or lights. Connected devices can be
activated by the VAPIX® application programming interface or by an action rule.
For specifications, see page 57.
External Power Inputs
NOTICE
TICE
NO
The product shall be connected using a shielded network cable (STP). All cables connecting the product to the network shall
be intended for their specific use. Make sure that the network devices are installed in accordance with the manufacturer’s
instructions. For information about regulatory requirements, see Electromagnetic Compatibility (EMC) on page 2 .
Power Connector
2-pin terminal block for DC power input. Use a Safety Extra Low Voltage (SELV) compliant limited power source (LPS) with either a
rated output power limited to ≤100 W or a rated output current limited to ≤5 A. For specifications, see page 57.
Network Connector
RJ45 Ethernet connector. Supports Power over Ethernet (PoE). For specifications, see page 58.
8
AXIS A1001 Network Door Controller & AXIS Entry Manager
Hardware Overview
Power Outputs
Power Lock Connector
4-pin terminal block for connecting one or two locks. The lock connector can also be used to power external devices. For
specifications, see page 58.
Power & Relay Connector
6-pin terminal block for connecting power and the door controller’s relay to external devices such as locks and sensors. For
specifications, see page 58.
Buttons and Other Hardware
Tampering Alarm Pin Header
Two 2-pin headers for disconnecting the front and back tampering alarms. For specifications, see page 58.
Control Button
The control button is used for:
•
Resetting the product to factory default settings. See page 48.
•
Connecting to an AXIS Video Hosting System service. See page 42. To connect, press and hold the button for about 1
second until the Status LED flashes green.
•
Connecting to AXIS Internet Dynamic DNS Service. See page 43. To connect, press and hold the button for about 3 seconds.
9
AXIS A1001 Network Door Controller & AXIS Entry Manager
Access the Product
Access the Product
To install the Axis product, refer to the Installation Guide supplied with the product.
The product can be used with most operating systems and browsers. The recommended browsers are Internet Explorer with Windows,
Safari with Macintosh and Firefox with other operating systems. See Technical Specifications on page 52
The Axis product includes one (1) H.264 decoder license for viewing video streams and one (1) AAC audio license. The licenses are
automatically installed with AMC. The administrator can disable the installation of the decoders, to prevent installation of unlicensed
copies.
Access from a Browser
1. Start a browser (Internet Explorer, Firefox, Safari).
2. Enter the IP address or host name of the Axis product in the browser’s Location/Address field. To access the product from a
Macintosh computer (Mac OS X), click on the Bonjour tab and select the product from the drop-down list.
If you do not know the IP address, use AXIS IP Utility to locate the product on the network. For information about how to
discover and assign an IP address, see the Installation Guide, available on axis.com. This information is also available from
the support pages on www.axis.com/techsup
3. Enter your user name and password. If this is the first time the product is accessed, the root password must first be
configured. For instructions, see Set the Root Password on page 10.
4. AXIS Entry Manager opens in your browser. The start page is called the Overview page.
Access from the Internet
Once connected, the Axis product is accessible on your local network (LAN). To access the product from the Internet you must
configure your network router to allow incoming data traffic to the product. To do this, enable the NAT-traversal feature, which will
attempt to automatically configure the router to allow access to the product. This is enabled from Setup > Additional Controller
Configuration > System Options > Network > TCP/IP > Advanced.
For more information, see NAT traversal (port mapping) for IPv4 on page 44. See also AXIS Internet Dynamic DNS Service at
www.axiscam.net
For Technical notes on this and other topics, visit the Axis Support web at www.axis.com/techsup
Set the Root Password
To access the Axis product, you must set the password for the default administrator user root. This is done in the Configure Root
Password dialog, which opens when the product is accessed for the first time.
To prevent network eavesdropping, the root password can be set via an encrypted HTTPS connection, which requires an HTTPS
certificate. HTTPS (Hypertext Transfer Protocol over SSL) is a protocol used to encrypt traffic between web browsers and servers. The
HTTPS certificate ensures encrypted exchange of information. See HTTPS on page 39.
The default administrator user name root is permanent and cannot be deleted. If the password for root is lost, the product must be
reset to the factory default settings. See Reset to Factory Default Settings on page 48.
To set the password via a standard HTTP connection, enter it directly in the dialog.
To set the password via an encrypted HTTPS connection, follow these steps:
1. Click Use HTTPS.
A temporary certificate (valid for one year) is created, enabling encryption of all traffic to and from the product, and the
password can now be set securely.
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Access the Product
2. Enter a password and then re-enter it to confirm the spelling.
3. Click OK. The password has now been configured.
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System Configuration
System Configuration
The Overview page shows information about the door controller’s name, MAC address, IP address, and firmware version. It also
enables you to identify the door controller on the network or in the system.
The first time you access the Axis product, the Overview page will prompt you to configure the hardware, to set date and time, to
configure the network settings, and to configure the door controller as part of a system or as a standalone unit.
To configure the door controller:
1. Configure the door controller and connected devices such as readers, locks and request to exit (REX) devices. See Configure
the Hardware on page 12.
2. Verify the Hardware Connections. See page 16.
3. Set the date and time. See page 16.
4. Configure the network settings. See page 17.
5. Configure card formats. See page 17.
6. Configure the door controller system. See Manage Network Door Controllers on page 18.
For information about how to configure and manage the system's doors, schedules, users and groups, see Access Management on
page 22.
For information about maintenance recommendations, see Maintenance Instructions.
To return to the Overview page from the product’s other webpages, click Overview in the menu bar.
Note
To add or remove door controllers, to add, remove, or edit users, or to configure the hardware, more than half of the door
controllers in the system must be online. To check the door controller status, go to Setup > Manage Network Door
Controllers in System.
Configure the Hardware
Before you can manage the doors, the hardware must be configured in the Hardware Configuration pages.
Doors, locks and other devices can be connected to the Axis product before completing the hardware configuration. However, the
connection of devices will be easier if you complete the hardware configuration first. This is because the hardware pin chart will be
available when the configuration is complete. The hardware pin chart is a guide on how to connect the pins and can be used as a
reference sheet for maintenance. For maintenance instructions, see page 20.
If configuring the hardware for the first time, select one of the following methods:
•
Import a hardware configuration file. See page 12.
•
Create a new hardware configuration. See page 13.
Import a Hardware Configuration File
The hardware configuration of the Axis product can be completed faster by importing a hardware configuration file.
By exporting the file from one product and importing it to others, you can make multiple copies of the same hardware setup without
having to repeat the same steps over and over again. You can also store exported files as backups and use them to restore previous
hardware configurations. For more information, see Export a Hardware Configuration File on page 13.
To import a hardware configuration file:
1. Go to Setup > Hardware Configuration.
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System Configuration
2. Click Import hardware configuration or, if there a hardware configuration already exists, Reset and import hardware
configuration.
3. In the file browser dialog that appears, locate and select the hardware configuration file (*.json) on your computer.
4. Click OK.
Export a Hardware Configuration File
The hardware configuration of the Axis product can be exported to make multiple copies of the same hardware setup. You can also
store exported files as backups and use them to restore previous hardware configurations.
To export a hardware configuration file:
1. Go to Setup > Hardware Configuration.
2. Click Export hardware configuration.
3. Depending on the browser, you may need to go through a dialog to complete the export.
Unless otherwise specified, the exported file (*.json) is saved in the default download folder. You can select a download
folder in the web browser’s user settings.
Create a New Hardware Configuration
To create a new hardware configuration from the beginning:
1. Go to Setup > Hardware Configuration and click Start new hardware configuration.
If the product’s hardware has not been configured before or has been deleted, Hardware Configuration will be available in
the notification panel in the Overview page.
2. Select a door option depending on the number of doors, one (1) or two (2), that will be connected to the Axis product.
3. Enter a descriptive name for each door and click Next. It is recommended to provide the doors with unique descriptive
names so that they easily can be identifed by anyone who will administrate the system.
You can also edit the name of the Axis product. The default name includes the serial number for easy identification.
4. Select the door monitor and lock options that match the requirements and the type of lock connections that will be used
and click Next. For more information, see Configure Locks and Door Monitors on page 13 and Lock and Door Monitor
Options on page 14.
5. Select the types of readers that will be used and click Finish. For more information, see Configure Readers and REX Devices
on page 15 and Reader and REX Device Options on page 15.
6. In the dialog that appears after completing the configuration, click OK or click the link to view the hardware pin chart.
To print the hardware pin chart, click Print Hardware Pin Chart on the Hardware Pin Chart page.
To cancel the hardware configuration, click Cancel. This can be done in any of the hardware configuration pages.
Configure Locks and Door Monitors
1. If a door monitor will be used, select Door monitor and then select the option that matches how the door monitor
circuits will be connected.
2. If the door lock shall lock immediately after the door has been opened, select Lock when door opens.
3. Specify the door monitor time options or, if no door monitor will be used, the lock time options.
4. Select the option that matches how the lock circuits will be connected.
5. If the input connections from readers, REX devices, and door monitors shall be supervised, select Enable supervised inputs.
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For more information, see Use Supervised Inputs on page 15.
Lock and Door Monitor Options
The following door monitor options are available:
•
•
Door monitor
-
Open circuit = Open door – The door monitor gives the door open signal when the circuit is open. Select if the
door monitor circuit is normally closed.
-
Open circuit = Closed door – The door monitor gives the door closed signal when the circuit is open. Select if
the door monitor circuit is normally open.
Lock when door opens – Select if the door shall lock immediately after the door has been opened. When the door
closes, the door locks without delay.
The following door monitor time options are available:
•
Access time – Set the number of seconds the door shall remain unlocked after access has been granted. The door remains
unlocked until the door has been opened and will lock when it closes regardless of whether the access time has expired or
not. If the door remains unopened, it locks when the set access time has been reached.
•
Open too long time – Set the number of seconds the door is allowed to stay open. If the door is still open when the
open too long time has been reached, the door open too long alarm is triggered. Set up an action rule to configure which
action the open too long event shall trigger.
•
Pre-alarm time – A pre-alarm is a warning signal that is triggered before the open too long time has been reached. It
tells the administrator and, depending on how the action rule has been set up, it can also warn the user (the person
entering the door) that the door needs to be closed or the real alarm, the door open too long alarm, will go off. Set the
number of seconds before the door open too long alarm is triggered the system shall give the pre-alarm warning signal.
To disable the pre-alarm, set the pre-alarm time to 0.
The following lock time options are available:
•
Door unlocked time – Deselect Door monitor to make this control available. Set the number of seconds the door shall
remain unlocked after access has been granted. The door remains unlocked until the door has been opened and will
lock when it closes regardless of whether the door unlocked time has expired or not. If the door remains unopened, it
locks when the set door unlock time has been reached.
•
Pre-lock signal time – Deselect Door monitor to make this control available. A pre-lock signal is a warning signal that is
triggered before the door locks. It tells the administrator and, depending on how the action rule has been set up, it can also
warn the user (the person entering the door) that the door will lock soon. Set the number of seconds before the door
locks the system shall give the pre-lock warning signal. The pre-lock signal time must be shorter than the door unlocked
time. To disable the pre-lock warning signal, set the pre-lock signal time to 0.
For information about how to set up an action rule, see Set Up Action Rules on page 32.
The following lock circuit options are available:
•
•
•
12 V
-
Locked = GND (-) – Select for locks that remain locked during power outages (fail close/secure).
-
Locked = 12 V – Select for locks that unlock during power outages (fail open/safe).
Relay – Can only be used on one lock per door controller. If two doors are connected to the door controller, a relay can
only be used on the lock of the second door.
-
Locked = Relay open – Select for locks that remain locked when the relay is open (fail close/secure).
-
Locked = Relay closed – Select for locks that unlock during power outages (fail open/safe).
None – Select if only one lock will be used.
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System Configuration
Note
• Most lock, door monitor, and reader options can be changed without resetting and starting a new hardware configuration.
Go to Setup > Hardware Reconfiguration.
• Motorized locks must be configured as secondary locks.
Configure Readers and REX Devices
1. If a reader will be used, select Reader and then select the options that match the reader’s communication protocol.
2. If a request to exit (REX) device such as a button, sensor, or push bar will be used, select REX and then select the option
that matches how the REX device’s circuits will be connected.
If the door shall remain locked until the user manually unlocks and opens the door, select Require manual unlock.
3. If connecting more than one reader or REX device to the door controller, do the previous two steps again until each
reader or REX device has the correct settings.
Reader and REX Device Options
The following reader options are available:
•
Wiegand – Select for readers that use Wiegand protocols.
•
RS485 half duplex – Select for RS485 readers with half duplex support and then select the RS485 protocol that is
supported by the reader. See the manufacturer’s information about which protocol the reader supports.
•
RS485 full duplex – Select for RS485 readers with full duplex support and then select the RS485 protocol that is supported
by the reader. See the manufacturer’s information about which protocol the reader supports.
The following REX device options are available:
•
Active low – Select if activating the REX device closes the circuit.
•
Active high – Select if activating the REX device opens the circuit.
•
Require manual unlock – Select if the door shall remain locked until the user manually unlocks and opens the door. The
door forced open alarm will not be triggered as long as the user opens the door within the access time. Deselect if the door
shall unlock automatically when the user activates the REX device.
Important
If the door controller has only been configured with one door before it is upgraded to firmware 1.15 or later from firmware
1.10, Require manual unlock will be non-selectable at first . To make Require manual unlock selectable, go to Setup >
Hardware Configuration and click Reset and start a new hardware configuration. Then set up the rules for the doors
connected to the door controller and add them to groups, see Manage Doors.
Note
Most lock, door monitor, and reader options can be changed without resetting and starting a new hardware configuration.
Go to Setup > Hardware Reconfiguration.
Use Supervised Inputs
Supervised inputs report on the status of the connection between the door controller and the readers, REX devices, and door
monitors. If the connection is interrupted, an event is activated.
To use supervised inputs:
1. Install end of line resistors on all the used inputs. See the connection diagram on page 60.
2. Go to Setup > Hardware Reconfiguration and select Enable supervised inputs. You can also enable supervised inputs
during the hardware configuration.
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System Configuration
Supervised Input Compatibility
The following connectors support supervised inputs:
•
Reader I/O connector – tampering signal. See page 56.
•
Door connector. See page 57.
Readers and switches that can be used with supervised inputs include:
•
HID readers with internal 1 kΩ pull-up to 5 V.
•
Readers and switches with internal 1 kΩ pull-up to 5 V.
•
Readers and switches without internal pull-up.
Verify the Hardware Connections
When the hardware installation and configuration is complete, and anytime during the door controller’s lifetime, you can verify the
function of the connected door monitors, locks and readers.
To verify the configuration and access the verification controls, go to Setup > Hardware Connection Verification.
Verification Controls
•
Door state –Verify the current state of the door monitor, door alarms and locks. Click Get current state.
•
Lock – Manually trigger the lock. Both primary locks and secondary locks if there are any will be affected. Click Lock or
Unlock.
•
Lock (access) – Manually trigger the lock to grant access. Only primary locks will be affected. Click Access.
•
Reader: Feedback – Verify the reader feedback, for example sounds and LED signals, for different commands. Select the
command and click Test. Which types of feedback that are available depends on the reader. For more information, see
Reader Feedback. See also the manufacturer’s instructions.
•
Reader: Tampering – Get information about the last tampering attempt. The first tampering attempt will be registered
when the reader is installed. Click Get last tampering.
•
Reader: Card swipe – Get information about the last swiped card or other type of user token accepted by the reader.
Click Get last credential.
•
REX – Get information about the last time the request to exit (REX) device was pressed. Click Get last REX.
Set the Date and Time
To set the date and time of the Axis product, go to Setup > Date & Time.
Current controller time displays the door controller’s current date and time (24h clock).
To get the time from a network time protocol (NTP) server:
1. Select your Timezone from the drop-down list.
2. If daylight saving time is used in your region, select Adjust for daylight saving .
3. Select Synchronize with NTP.
4. Select the default DHCP address or enter the address of a NTP server.
5. Click Save.
With this option, date and time settings are updated continuously. For information on NTP settings, see NTP Configuration on page 43.
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System Configuration
If you use a host name for the NTP server, a DNS server must be configured. See DNS Configuration on page 43.
To set the time manually:
1. Select Set date & time manually.
2. Enter the desired date (YYYY/MM/DD) and time (HH:MM:SS).
3. Click Save.
To get the time from the computer:
1. Select Set date & time manually.
2. Click Sync now and save.
With this option, date and time are set once and will not be updated automatically.
You can also set the date and time in the System Options pages. Go to Setup > Date & Time.
Configure the Network Settings
To configure the basic network settings, go to Setup > Network Settings or to Setup > Additional Controller Configuration >
System Options > Network > TCP/IP > Basic.
For more information about network settings, see Network on page 41.
Basic TCP/IP Settings
The Axis product supports IP version 4 (IPv4). By default, the Axis product is set to get the IP address automatically via Dynamic
Host Configuration Protocol (DHCP). DHCP allows network administrators to centrally manage and automate the assignment of
IP addresses.
DHCP should only be enabled when using dynamic IP address notification, or if the DHCP can update a DNS server that makes
it possible to access the Axis product by name (host name).
If DHCP is enabled and the product cannot be accessed, run AXIS IP Utility to search the network for connected Axis products, or reset
the product to the factory default settings (see page 48) and then perform the installation again.
To use a static IP address, select Use the following IP address and specify the IP address, subnet mask and default router.
Configure Card Formats
The door controller has a few predefined commonly used card formats that you can use as they are or modify as required. You can
also create custom card formats. Each card format has a different set of rules for how the information stored on the card is organized.
By defining a card format you tell the system how to communicate with its connected readers. For information about which card
formats the reader supports, see the manufacturer’s instructions.
To enable card formats:
1. Go to Setup > Configure Card Formats.
2. Select one or more card formats that match the card format used by the connected readers.
To create new card formats:
1. Go to Setup > Configure Card Formats.
2. Click Add card format.
3. In the Add card format dialog, enter a name, a description, and the bit length of the card format. See Card Format
Description Controls on page 18.
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System Configuration
4. Click Add field map and enter the field map data. See Field Map Controls on page 18.
5. To add multiple field maps, repeat the previous step.
To expand an item in the Card formats list and view the card format description and field map data, click
To edit a card format, click
.
and change the card format description and field map items as required. Then click Save.
To delete a field map in the Edit card format or Add card format dialog, click
To delete a card format, click
.
Important
• All changes to card formats apply to the whole system of door controllers.
• You can only enable and disable card formats if at least one door controller in the system has been configured with at least
one reader. See Configure the Hardware on page 12 and Configure Readers and REX Devices on page 15.
• Two card formats with the same bit length cannot be active the same time. For example, if you have defined two 32-bit
card formats, “Format A” and “Format B”, and you have enabled “Format A”, you cannot enable “Format B” without
disabling “Format A” first.
• If no card formats have been enabled, you can use the Card raw only and Card raw and PIN identification types to
identify a card and grant users access.
Card Format Description Controls
•
Name (required) – Enter a descriptive name.
•
Description – Enter additional information as desired. This information is only visible in the Edit card format and Add
card format dialogs.
•
Bit length (required) – Enter the bit length of the card format. This has to be a number between 1 and 1000000000.
Field Map Controls
•
Name (required) – Enter the name of the code set. Examples of common code sets are: parity, even parity, odd parity, parity
mask, facility code, card number, and card number hex.
•
Range (required) – Enter the range of each code set.
•
Encoding (required) – Select the encoding type of each code set.
Manage Network Door Controllers
The Manage Network Door Controllers in System page shows information about the door controller, its system status, and which
other door controllers are part of the system. It also enables the administrator to change the system setup by adding and removing
door controllers.
To manage door controllers, go to Setup > Manage Network Door Controllers in System.
The Manage Network Door Controllers in System page includes the following panels:
•
System status of this controller – Shows the door controller's system status and enables switching between system and
standalone modes. For more information, see Door Controller System Status on page 19.
•
Network door controllers in system – Shows information about the door controllers in the system and includes controls
for adding and removing a controller from the system. For more information, see Connected Door Controllers in the
System on page 19.
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Door Controller System Status
If the door controller can be part of a system of door controllers depends on its system status. The door controller’s system status
is displayed in the System status for this controller panel.
If the door controller is not in standalone mode and you want to protect the door controller from being added to a system, click
Activate standalone mode to enter standalone mode.
If the door controller is in standalone mode but you intend to add the door controller to a system, click Deactivate standalone
mode to leave the standalone mode.
System Modes
•
This controller is not part of a system and not in standalone mode – The door controller has not been configured as
part of a system and it is not in standalone mode. This means that the door controller is open and can be added to a
system by any other door controller within the same network. To protect the door controller from being added to a
system, activate the standalone mode.
•
This controller is set to standalone mode – The door controller is not part of a system. It cannot be added to a
system by other door controllers in the network or add other door controllers itself. Standalone mode is typically used
in small setups with one door controller and one or two doors. To allow the door controller to be added into a system,
deactivate the standalone mode.
•
This controller is part of a system – The door controller is part of a distributed system. In the distributed system, users,
groups, doors, and schedules are shared between the connected controllers.
Connected Door Controllers in the System
The Network door controllers in system panel provides controls for the following system changes:
•
Add a door controller to a system, see Add Door Controllers to the System on page 19.
•
Remove a door controller from a system, see Remove Door Controllers from the System on page 20.
Connected Door Controllers List
The Network door controllers in system panel also includes a list that shows the following ID and status information about
the connected door controllers in the system:
•
Name – The user-defined name of the door controller. If the administrator has not set a name when configuring the
hardware, the default name will be shown.
•
IP address
•
MAC address
•
Status – The door controller from which you access the system will show status This controller. The other door controllers
in the system will show status Online.
To open the webpages of another door controller, click the controller’s IP address.
To update the list, click Refresh the list of controllers.
Add Door Controllers to the System
Important
When pairing door controllers, all access management settings on the added door controller will be deleted and overwritten
by the system’s access management settings.
To add a door controller to the system from the list of door controllers:
1. Go to Setup > Manage Network Door Controllers in System.
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2. Click Add controllers to system from list.
3. Select the door controller that you wish to add.
4. Click Add.
5. To add more door controllers, repeat the steps above.
To add a door controller to the system by its known IP address or MAC address:
1. Go to Manage Devices.
2. Click Add controller to system by IP or MAC address.
3. Enter the IP address or MAC address.
4. Click Add.
5. To add more door controllers, repeat the steps above.
When the pairing is completed, all users, doors, schedules, and groups are shared by all door controllers in the system.
To update the list, click Refresh list of controllers.
Remove Door Controllers from the System
Important
• Before removing a door controller from the system, reset its hardware configuration. If you skip this step, all doors related to
the removed door controller will remain in the system and cannot be deleted.
• When removing a door controller from a two-controller system, both door controllers automatically switch to standalone
mode.
To remove a door controller from the system:
1. Access the system through the door controller that you want to remove and go to Setup > Hardware Configuration.
2. Click Reset hardware configuration.
3. After the hardware configuration has been reset, go to Setup > Manage Network Door Controllers in System.
4. In the Network door controllers in system list, identify the door controller that you want to remove and click Remove
from system.
5. A dialog opens reminding you to reset the door controller’s hardware configuration. Click Remove controller to confirm.
6. A dialog opens prompting you to confirm that you want to remove the door controller. Click OK to confirm. The removed
door controller is now in standalone mode.
Note
• When a door controller is removed from the system, all its access management settings are deleted.
• Only door controllers that are online can be removed.
Maintenance Instructions
To keep the access control system running smoothly, Axis recommends regular maintenance of the access control system, including
door controllers and connected devices.
Do maintenance at least once a year. The suggested maintenance procedure includes, but is not limited to, the following steps:
•
Make sure all the connections between the door controller and the external devices are secure.
•
Verify all the hardware connections. See Verification Controls on page 16.
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System Configuration
•
Verify that the system, including the connected external devices, functions correctly.
-
Swipe a card and test the readers, doors, and locks.
-
If the system includes REX devices, sensors or other devices, test them as well.
-
If activated, test the tampering alarms.
If the results from any of the steps above indicate faults or unexpected behavior:
-
Test the signals of the wires using appropriate equipment and check if the wires or cables are damaged
in any way.
-
Replace all damaged or faulty cables and wires.
-
Once the cables and wires have been replaced, verify all the hardware connections again. See Verification
Controls on page 16.
•
Make sure all access schedules, doors, groups, and users are up to date.
•
If the door controller is not behaving as expected, see Troubleshooting on page 49 and Maintenance on page 46 for
more information.
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Access Management
Access Management
The Access Management page allows you to configure and manage the system’s users, groups, doors, and schedules. To open the
Access Management page, click Access Management.
The access management structure is flexible, allowing you to develop a workflow that suits your needs. The following is a workflow
example:
1
5
Jane Doe
10010
2
3
7
6
4
8
1. Create access schedules. See page 22.
2. Create groups. See page 24.
3. Apply access schedules to groups.
4. Add identification types to doors. See page 25 and page 26.
5. Apply access schedules to each identification type.
6. Apply doors to groups.
7. Create users. See page 27.
8. Add users to groups.
For applied examples of this workflow, see Example Access Schedule Combinations on page 29.
To add users to groups and apply access schedules and doors, drag the items to their respective destination in the Groups and
Doors lists.
Note
Messages that require action are shown in red text.
Create and Edit Access Schedules
Access schedules are used to define general rules for when doors can and cannot be accessed. They are also used to define rules for
when groups can and cannot access the doors in the system. For more information, see Access Schedule Types on page 23.
To create a new access schedule:
1. In the Access Schedules tab, click Add new schedule.
2. In the Add access schedule dialog, enter the schedule name.
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Access Management
3. To create a regular access schedule, select Addition Schedule, or to create a subtraction schedule, select Subtraction
Schedule.
4. Click Save.
To expand an item in the Access Schedules list, click
are shown in dark red text.
To view an access schedule’s calendar, click
. Addition schedules are shown in green text and subtraction schedules
.
To edit an access schedule’s name or a schedule item, click
To delete an access schedule, click
and make the changes. Then click Save.
.
Note
The door controller has a few predefined commonly used access schedules that can be used as examples or modified as
required. However, the predefined access schedule Always cannot be modified or deleted.
Access Schedule Types
There are two types of access schedules:
Addition schedule - Regular access schedules that define when doors can be accessed. Typical addition schedules are office hours,
business hours, after hours, or night time hours.
Subtraction schedule - Exceptions to regular access schedules. They are generally used to restrict access during a specific time
period that occurs within the time period of a regular schedule (addition schedule). For example, subtraction schedules can be used
to deny users access to the building during public holidays that occur on weekdays.
Both types of access schedules can be used at two levels:
Identification type schedules - Determine when and how readers grant users access to a door. Each identification type must be
connected to an access schedule that tells the system when to grant users access with that particular identification type. Multiple
addition schedules and subtraction schedules can be added to each identification type. For information about identification types,
see page 26.
Group schedules - Determine when, but not how, members of a group are granted access to a door. Each group must be connected
to one or more access schedules that tell the system when to grant its members access. Multiple addition schedules and subtraction
schedules can be added to each group. For information about groups, see page 24.
Group schedules can restrict entry access rights but not extend entry or exit access rights beyond what the identification type
schedules allow. In other words, if an identification type schedule restricts entry or exit access at certain times, a group schedule
cannot override that identification type schedule. However, if a group schedule is more restrictive about access than the identification
type schedule, the group schedule overrides the identification type schedule.
Identification type schedules and group schedules can be combined in several ways to achieve different results. For example access
schedule combinations, see page 29.
Add Schedule Items
Both addition schedules and subtraction schedules can be one-time (single) events or recurring events.
To add a schedule item to an access schedule:
1. Expand the access schedule in the Access Schedules list.
2. Click Add schedule item.
3. Enter the name of the scheduled item.
4. Select One time or Recurrence.
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5. Set the duration in the time fields. See Time Options.
6. For recurring schedule events, select the Recurrence pattern and Range of recurrence parameters. See Recurrence Pattern
Options and Range of Recurrence Options.
7. Click Save.
Time Options
The following time options are available:
•
All day – Select for events that last for all 24 hours of the day. Then enter the desired Start date.
•
Start – Click the time field and select the desired time. The allowed time format is HH:MM. If required, click the date field
and select the desired month, day, and year. You can also type the date directly in the field (MM/DD/YYYY).
•
End – Click the time field and select the desired time. The allowed time format is HH:MM. If required, click the date field
and select the desired month, day, and year. You can also type the date directly in the field (MM/DD/YYYY).
Recurrence Pattern Options
The following recurrence pattern options are available:
•
Yearly – Select to repeat every year.
•
Weekly – Select to repeat every week.
•
Recurs every week on Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, and Sunday – Select which days to repeat.
Range of Recurrence Options
The following range of recurrence options are available:
•
First occurrence – Click the date field and select the desired month, day, and year. You can also type the date directly in
the field (MM/DD/YYYY).
•
No end date – Select to repeat the occurrence indefinitely.
•
End by – Click the date field and select the desired month, day, and year. You can also type the date directly in the
field (MM/DD/YYYY).
Create and Edit Groups
Groups allow you to manage users and their access rights collectively and efficiently. A group consists of credentials that tell the
system which users the group consists of and when and how the group members are granted access to the doors.
Each user must belong to one or more groups. To add a user to a group, drag and drop the user to the desired group in the Groups list.
For more information about users, see page 27.
To create a new group:
1. In the Groups tab, click Add new group.
2. In the Add Group dialog, enter the group’s credentials.
3. Click Save.
To expand an item in the Groups list and view its members, door access rights and schedules, click
To edit a group’s name or validity date, click
and make the changes. Then click Save.
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AXIS A1001 Network Door Controller & AXIS Entry Manager
Access Management
To verify when and how a group can access certain doors, click
.
To delete a group or group members, doors or schedules from a group, click
.
Group Credentials
The following credentials are available for groups:
•
Name (required)
•
Valid from and Valid to – Enter the dates between which the group’s credentials shall be valid. Click the date field and
select the desired month, day, and year. You can also type the date directly in the field (MM/DD/YYYY).
Note
To be able to save the profile, you must enter the group’s Name.
Manage Doors
The general rules for each door are managed in the Doors tab. The rules include adding identification types that determine how users
will be granted access to the door and access schedules that determine when each identification type is valid. For more information,
see Identification Types on page 26 and Create and Edit Access Schedules on page 22.
Before you can manage a door, you must add it to the access control system by completing the hardware configuration, see
Configure the Hardware on page 12.
To manage a door:
1. Go to Access Management and select the Doors tab.
2. In the Doors list, click
next to the door you want to edit.
3. Drag the door to at least one group. If the Groups list is empty, create a new group. See page 24.
4. Click Add identification type and select which credentials users need to present to the reader to be granted access
to the door.
Add at least one identification type to each door.
5. To add multiple identification types, repeat the previous step.
If both identification types Card number only and PIN only are added, users can choose to either swipe their card or enter
their pin to access the door. But if, instead, only the identification type Card number and PIN is added, users must both
swipe their card and enter their PIN to access the door.
6. To define when the credentials are valid, drag a schedule to each identification type.
To manually unlock doors, lock doors, or grant temporary access, click one of the manual door actions as required. See Use Manual
Door Actions on page 26.
To expand an item in the Doors list, click
To edit a door or reader name, click
.
and make the changes. Then click Save.
To verify the reader, identification type, and access schedule combinations, click
.
To verify the function of the locks connected to the doors, click the verification controls. See Verification Controls on page 16.
To delete identification types or access schedules, click
.
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Identification Types
Identification types are portable credential storage devices, pieces of memorized information, or various combinations of the two that
determine how users will be granted access to the door. Common identification types include tokens such as cards or key fobs,
personal identification numbers (PINs), and request to exit (REX) devices.
For more information about credentials, see User Credentials on page 27.
The following identification types are available:
•
Card number only – The user can access the door using only a card or other token accepted by the reader. The card
number is a unique number that is usually printed on the card. See the card manufacturer’s information about where to
locate the card number. The card number can also be retrieved by the system. Swipe the card on a connected reader,
select the reader in the list, and click Retrieve.
•
Card raw only – The user can access the door using only a card or other token accepted by the reader. The information is
stored as raw data on the card. The card raw data can be retrieved by the system. Swipe the card on a connected reader,
select the reader in the list, and click Retrieve. Only use this identification type if a card number cannot be located.
•
PIN only – The user can access the door using only a four-digit personal identification number (PIN).
•
Card number and PIN – The user needs both the card, or other token accepted by the reader, and a PIN to access the door.
The user must present the credentials in the specified order (card first, then PIN).
•
Card raw and PIN – The user needs both the card, or other token accepted by the reader, and a PIN to access the door. Only
use this identification type if a card number cannot be located. The user must present the credentials in the specified
order (card first, then PIN).
•
REX – The user can access the door by activating a request to exit (REX) device, such as a button, sensor, or push bar.
Add Scheduled Unlock States
To automatically keep a door unlocked for a specific duration of time, you can add a Scheduled unlock state to a door and apply an
access schedule to it.
For example, to keep a door unlocked during office hours:
1. Go to Access Management and select the Doors tab.
2. Click
next to the Doors list item you want to edit.
3. Click Add scheduled unlock.
4. Select the Unlock state (unlocked or unlock both locks depending on whether the door has one or two locks).
5. Click OK.
6. Apply the predefined Office hours access schedule to the Scheduled unlock state.
To verify when the door is unlocked, click
.
To delete a scheduled unlock state or access schedule, click
.
Use Manual Door Actions
Doors can be unlocked or locked and temporary access can be granted in the Doors tab through the Manual door actions. Which
manual door actions are available for a specific door depends on how the door has been configured.
To use the manual door actions:
1. Go to Access Management and select the Doors tab.
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Access Management
2. In the Doors list, click
next to the door that you want to control.
3. Click the required door action.
Note
To use the manual door actions, you need to open the Access Management page through the door controller the specific
door is connected to. If you open the Access Management page through a different door controller, instead of the manual
door actions there will be a link to the Overview page of the door controller the specific door is connected to. Click the
link, go to Access Management, and select the Doors tab.
Manual Door Actions
The following manual door actions are available:
•
Get door status – Verify the current state of the door monitor, door alarms, and locks.
•
Access – Grant users access to the door. The given access time applies. See Configure Locks and Door Monitors on page 13.
•
Unlock (one lock) or Unlock both locks (two locks) – Unlock the door. The door remains unlocked until you press Lock or
Lock both locks, a scheduled door state is activated, or the door controller is restarted.
•
Lock (one lock) or Lock both locks (two locks) – Lock the door.
•
Unlock second lock and lock primary – This option is only available if the door has been configured with a secondary lock.
Unlock the door. The secondary lock remains unlocked until you press Double lock or a scheduled door state is activated.
Create and Edit Users
Each person must have a unique user profile to be granted access to doors in the access control system. The user profile consists of
credentials that tell the system who the user is and when and how they are granted access to the doors.
To be able to manage the user access rights efficiently, each user must belong to one or more groups. For more information,
see Create and Edit Groups.
To create a new user profile:
1. Select the Users tab and click Add new user.
2. In the Add User dialog, enter the user’s credentials.
3. Click Save.
4. Drag the user to one or more groups in the Groups list. If the Groups list is empty, create a new group. See page 24.
To expand an item in the Users list and view a user’s credentials, click
.
To find a specific user, enter a filter in the filter users field. To force exact matches, surround the filter text with double quotation
marks, for example “John” or “potter, virginia”.
To edit a user’s credentials, click
To delete a user, click
and change the credentials as required. Then click Save.
.
User Credentials
The following credentials are available for users:
•
First name (required)
•
Last name
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Access Management
•
PIN (required if no card number or card raw) – Enter the four-digit personal identification number (PIN) selected by or
assigned to the user.
•
Valid from and Valid to – Enter the dates between which the user’s credentials shall be valid. Click the date field and
select the desired month, day, and year. You can also type the date directly in the field (MM/DD/YYYY).
•
Card number (required if no PIN or card raw) – Enter the card number. See the card manufacturer’s information about
where to locate the card number. The card number can also be retrieved by the system. Swipe the card on a connected
reader, select the reader in the list, and click Retrieve.
•
Card raw (required if no PIN or card number) – Enter the card raw data, which can be retrieved by the system. Swipe
the card on a connected reader, select the reader in the list, and click Retrieve. Only use this identification type if a
card number cannot be located.
Note
To be able to save the profile, you must enter the user’s First name or Last name and either the PIN, Card number, or
Card raw data.
Import Users
Users can be added to the system by importing a text file in comma-separated value (CSV) format. It is recommended to import
users when you need to add many users at a time.
Before you can import users, you must create and save a file (*.csv or *.txt) in the correct CSV format. Separate values by commas, no
spaces, and separate each user with a line break.
Example
virginia,potter,1212,56781234
jane,doe,1234,12345678
leia,garfunkel,8545,45673258
ororo,wolf,3548,78542654
john,doe,5435,87654321
To import users:
1. Go to Setup > Import Users.
2. Locate and select the *.csv or *.txt file that holds the list of users.
3. Select the correct credential option for each column.
4. To import the users to the system, click Import users.
5. Verify that each column contains the correct type of credential.
6. If the columns are correct, click Start importing users. If the columns are incorrect, click Cancel and start over.
7. When the import is finished, click OK.
The following credential options are available:
•
First name
•
Last name
•
PIN code
•
Card number
•
Unassigned – Values that will not be imported. Select this option to skip a particular column.
For more information about credentials, see Create and Edit Users.
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Export Users
The Export page shows a comma-separated value (CSV) list of all the users in the system. The list can be used to import the
users to another system.
To export the user list:
1. Open a plain text editor and create a new document.
2. Go to Setup > Export Users
3. Select all the values on the page and copy them.
4. Paste the values into the text document.
5. Save the document as a comma-separated value file (*csv) or as a text (*.txt) file.
Example Access Schedule Combinations
Identification type schedules and group schedules can be combined in several ways to achieve different results. The examples
below follow the workflow described on page 22.
Example
To create a schedule combination that
•
•
grants guards access to a door at all times,
-
using their card during day shift hours (Monday–Friday, 6 a.m. to 4 p.m.), while
-
using their card and PIN before and after day shift hours, and that
grants day shift personnel access to the same door,
-
using their card during day shift hours only:
1. Create an Addition schedule called Day shift hours. See page 22.
2. Create a day shift hours Schedule item that recurs Monday–Friday, 06:00–16:00.
3. Create two groups, one Group called Guards and one Group called Day shift personnel. See page 24.
4. Drag the predefined Always access schedule to the Guards group.
5. Drag the Day shift hours access schedule to the Day shift personnel group.
6. Add the Card number and PIN and Card number only identification types to the door’s reader.
7. Drag the predefined Always access schedule to the Card number and PIN identification type.
8. Drag the Day shift hours access schedule to the Card number only identification type.
9. Drag the door to both groups. Then add users to the groups as required. See page 27.
Example
To create a schedule combination that
•
•
grants guards access to a door at all times,
-
using their card during day shift hours (Monday–Friday, 6 a.m. to 4 p.m.), while
-
using their card and PIN before and after day shift hours, and that
grants day shift personnel access to the same door every day between 6 a.m. and 4 p.m.,
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Access Management
-
using their card during day shift hours, while
-
using their card and PIN during nights and weekends:
1. Create an Addition schedule called Day shift hours. See page 22.
2. Create a day shift hours Schedule item that recurs Monday–Friday, 06:00–16:00.
3. Create a Subtraction schedule called Nights & weekends.
4. Create a nights and weekends Schedule item that recurs Sunday–Saturday 16:00–06:00.
5. Drag the predefined Always schedule and the Nights & weekends access schedule to the Day shift personnel group.
6. Create two groups, one Group called Guards and one Group called Day shift personnel. See page 24.
7. Drag the predefined Always access schedule to the Guards group and the Day shift personnel group.
8. Drag the Nights & weekends access schedule to the Day shift personnel group.
9. Add the Card number and PIN and Card number only identification types to the door’s reader.
10. Drag the predefined Always access schedule to the Card number and PIN identification type.
11. Drag the Day shift hours access schedule to the Card number only identification type.
12. Drag the door to both groups. Then add users to the groups as required. See page 27.
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AXIS A1001 Network Door Controller & AXIS Entry Manager
Alarm and Event Configuration
Alarm and Event Configuration
Events that occur in the system, for example when a user swipes a card or a REX device is activated, are logged in the event log.
Logged events can be configured to trigger alarms and such alarms are logged in the alarm log.
•
View the event log. See page 31.
•
View the alarm log. See page 31.
•
Configure the event and alarm logs. See page 31.
Alarms can also be configured to trigger actions such as email notifications. For more information, see Set Up Action Rules on page 32.
View the Event Log
To view logged events, go to Event Log. If global events is enabled, you can open the event log from any door controller in the
system. For more information about global events, see Configure the Event and Alarm Logs on page 31.
To expand an item in the event log and view the event details, click
.
Applying filters to the event log makes it easier to find specific events. To filter the list, select one or several event log filters and click
Refresh list. For more information, see Event Log Filters on page 31.
As an administrator, you might have more interest in some events than others. Therefore, you can choose which events that shall be
logged, and for which controllers. For more information, see Event Log Options on page 32.
Event Log Filters
You can narrow the scope of the event log by selecting one or several of the following filters:
•
Topic – Select the event in the Filter by topics list.
•
Door controller – Select the controller in the Filter by controller list.
•
Date and time – under Filter by date and time, select Based on date and time interval and enter the desired time range.
View the Alarm Log
To view the triggered alarms, go to Alarm Log. If global events is enabled, you can open the alarm log from any door controller in the
system. For more information about global events, see Configure the Event and Alarm Logs on page 31.
To expand an item in the alarm log and view the alarm details, for example door identity and state, click
.
To remove an alarm from the list after verifying the cause of the alarm, click Acknowledge.
As an administrator, you might need some events to trigger alarms. Therefore, you can choose which events shall trigger alarms and
for which controllers. For more information, see Alarm Log Options.
Configure the Event and Alarm Logs
The Configure Event and Alarm Logs page allows you to define which events shall be logged and trigger alarms.
To be able to view and manage all connected controllers’ events and alarms simultaneously, select Global events. When global
events is enabled, you only need to open one Event Log page and one Alarm Log page to manage the events and alarms of all door
controllers in the system. Global events is enabled by default.
If you disable global events, you will have to open one Event Log page and one Alarm Log page for each individual door controller
and manage their events and alarms separately.
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Alarm and Event Configuration
Alarms can also be configured to trigger actions such as email notifications. For more information, see Set Up Action Rules on page 32.
Event Log Options
To define which events shall be included in the event log, go to Setup > Configure Event and Alarm Logs.
The following options for logging events are available:
•
No logging – Disable event logging. The event will not be registered or included in the event log.
•
Log for all controllers – Enable event logging in all door controllers. The event will be registered for all controllers and
included in the event log.
•
Log for selected controllers – Enable event logging in selected door controllers. The event will be registered for all selected
controllers and included in the event log. Select this option for events that will be combined with either the alarm log
option No alarms or Log alarm for selected controllers.
In the Configure event logging list, click Select controllers under the event log item you want to enable. The Device
Specific Event Logging dialog opens. Under Log event, select the controllers that shall have alarm logging enabled
and click Save.
Alarm Log Options
To define which events should trigger an alarm, go to Setup > Configure Event and Alarm Logs.
The following options for triggering and logging alarms are available:
•
No alarms – Disable alarm logging. The event will not trigger any alarms or be included in the alarm log.
•
Log alarm for all controllers – Enable alarm logging in all door controllers. The event will trigger an alarm and be
included in the alarm log.
•
Log alarm for selected controllers – Enable alarm logging in selected door controllers. The event will trigger an alarm
and be included in the alarm log.
In the Configure alarm logging list, click Select controllers under the alarm log item you want to enable. The Device
Specific Alarm Triggering dialog opens. Under Trigger alarm, select the door controllers that shall have alarm logging
enabled and click Save.
Set Up Action Rules
The Event pages allow you to configure the Axis product to perform actions when different events occur. For example, the product
can send an email notification or activate an output port when an alarm is triggered. The set of conditions that defines how and
when the action is triggered is called an action rule. If multiple conditions are defined, all of them must be met to trigger the action.
For more information about available triggers and actions, see Triggers on page 33 and Actions on page 35.
The following example describes how to set up an action rule to send an email notification when any alarm is triggered.
1. Configure the alarms. See Configure the Event and Alarm Logs on page 31.
2. Go to Setup > Additional Controller Configuration > Events > Action Rules and click Add.
3. Select Enable rule and enter a descriptive name for the rule.
4. Select Event Logger from the Trigger drop-down list.
5. Optionally, select a Schedule and Additional conditions. See below.
6. Under Actions, select Send Notification from the Type drop-down list.
7. Select an email recipient from the drop-down list. See Add Recipients on page 35.
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Alarm and Event Configuration
The following example describes how to set up an action rule to activate an output port when the door is forced open.
1. Go to Setup > Additional Controller Configuration > System Options > Ports & Devices > I/O Ports.
2. Select Output from the desired I/O Port Type drop-down list and enter a Name.
3. Select the I/O port’s Normal state and click Save.
4. Go to Events > Action Rules and click Add.
5. Select Door from the Trigger drop-down list.
6. Select Door Alarm from the drop-down list.
7. Select the desired door from the drop-down list.
8. Select DoorForcedOpen from the drop-down list.
9. Optionally, select a Schedule and Additional conditions. See below.
10. Under Actions, select Output Port from the Type drop-down list.
11. Select the desired output port from the Port drop-down list.
12. Set state Active.
13. Select Duration and Go to opposite state after. Then enter the desired duration of the action.
14. Click OK.
To use more than one trigger for the action rule, select Additional conditions and click Add to add additional triggers. When using
additional conditions, all conditions must be met to trigger the action.
To prevent an action from being triggered repeatedly, a Wait at least time can be set. Enter the time in hours, minutes and seconds,
during which the trigger should be ignored before the action rule can be activated again.
For more information, see the online help
.
Triggers
Available action rule triggers and conditions include:
•
Access Point
-
•
Access Point Enabled – Triggers the action rule when an access point device such as a reader or REX device is
configured, for example when the hardware configuration is completed or an identification type is added.
Configuration
-
Access Point Changed – Triggers the action rule when the configuration of an access point device such as a
reader or REX device is changed, for example when hardware is configured or an identification type is edited,
changing the ways through which a door can be accessed.
-
Access Point Removed – Triggers the action rule when the hardware configuration of an access point device
such as a reader or REX device is reset.
-
Area Changed – Not supported by this version of AXIS Entry Manager. Must be configured by a client such as an
access management system, through the VAPIX® application programming interface, that supports this feature
and use devices that can provide the required signals. Triggers the action rule when an access area is changed.
-
Area Removed – Not supported by this version of AXIS Entry Manager. Must be configured by a client such
as an access management system, through the VAPIX® application programming interface, that supports this
feature and use devices that can provide the required signals. Triggers the action rule when an access area is
removed from the system.
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Alarm and Event Configuration
•
•
-
Door Changed – Triggers the action rule when the door configuration settings, for example door name, are
changed or when a door is added to the system. This can for example be used to send a notification when a
door is installed and configured.
-
Door Removed – Triggers the action rule when a door is removed from the system. This can for example be
used to send a notification when a door is removed from the system.
-
Door Alarm – Triggers the action rule when the door monitor indicates that the door has been forced open, the
door is open too long, or if the door is faulty in any way. This can for example be used to send a notification
when someone is forcing an entry.
-
Door Double-Lock Monitor – Triggers the action rule only when the secondary lock changes state to either
locked or unlocked.
-
Door Lock Monitor – Triggers the action rule when the normal lock changes state to either locked or unlocked.
For example, a fault is triggered when the door monitor detects that the door is open although the lock is locked.
-
Door Mode – Triggers the action rule when the door changes states, for example, when the door has been
accessed or blocked, or the door is in lockdown mode. For more detailed descriptions of these modes, see the
online help.
-
Door Monitor – Triggers the action rule when the door monitor state changes. This can for example be used to
send a notification when a door monitor indicates that the door is opened or closed.
-
Door Warning – Triggers the action rule before the door open too long alarm goes off. This can be used to,
for example, send a warning signal that the door controller will send the real alarm, the door open too long
alarm, if the door is not closed within the specified door open too long time. For more information about door
open too long time, see Configure Locks and Door Monitors on page 13.
Door
Event Logger
-
•
•
Alarm – Triggers the action rule when one of the specified alarms has been triggered. The system administrator
can configure which events are more important than others and select whether a particular event should
trigger an alarm or not.
Hardware
-
Casing Open – Triggers the action rule if the cover of the door controller is opened or if the door controller is
removed from the wall or ceiling. This can for example be used to send a notification if the casing has been
opened for maintenance purposes or when someone has tampered with the casing.
-
Network – Triggers the action rule when the network connection is lost. Select Yes to trigger the action
rule when the network connection is lost. Select No to trigger the action rule when the network connection
is restored.
-
Peer Connection – Triggers the action rule when the Axis product has established a connection with another
door controller, if the network connection between the devices is lost, or if the pairing of door controllers has
failed. This can for example be used to send a notification that a door controller has lost its network connection.
Input Signal
-
Digital Input Port – Trigger the rule when an I/O port receives a signal from a connected device. See I/O
Ports on page 46.
-
Manual Trigger – Triggers the action rule when the manual trigger is activated. It can be used by a client such
as an access management system, through the VAPIX® application programming interface, to manually start
or stop the action rule.
-
Virtual Inputs – Triggers the action rule when one of the virtual inputs changes states. It can be used by a
client such as an access management system, through the VAPIX® application programming interface, to trigger
actions. Virtual inputs can, for example, be connected to buttons in the management system's user interface.
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AXIS A1001 Network Door Controller & AXIS Entry Manager
Alarm and Event Configuration
•
•
Schedule
-
Interval – Triggers the action rule at the schedule’s start time and remains active until the schedule’s end time
is reached.
-
Pulse – Triggers the action rule when a one-time event occurs. That is, an event that happens at a specific
time and has no duration.
System
-
System Ready – Triggers the action rule when the system is in state ready. For example, the Axis product can
detect the system state and send a notification when the system has started.
Select Yes to trigger the action rule when the product is in state ready. Note that the rule will only trigger when
all necessary services, such as the event system, has started.
•
Time
-
Recurrence – Triggers the action rule by monitoring the recurrences that you have created. You can use this
trigger to initiate recurring actions such as sending notifications every hour. Select a recurrence pattern or create
a new one. For more information about setting up a recurrence pattern, see Set Up Recurrences on page 36.
-
Use Schedule – Trigger the rule according to the selected schedule. See Create Schedules on page 36.
Actions
Available actions include:
•
Output Port – Activate an I/O port to control an external device.
•
Send Notifications – Send a notification message to a recipient.
•
Status LED – The status LED can be set to flash for the duration of the action rule or for a set number of seconds. The
status LED can be used during installation and configuration to visually validate if the trigger settings, for example the
door open too long trigger, work correctly. To set the status LED flash color, select an LED Color from the drop-down list.
Add Recipients
The product can send messages to notify administrators about events and alarms. But before the product can send notification
messages, you must define one or more recipients. For information about available options, see Recipient Types on page 35.
To add a recipient:
1. Go to Setup > Additional Controller Configuration > Events > Recipients and click Add.
2. Enter a descriptive name.
3. Select a recipient Type.
4. Enter the information needed for the recipient type.
5. Click Test to test the connection to the recipient.
6. Click OK.
Recipient Types
The following recipients are available:
•
HTTP
•
HTTPS
•
Email
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Alarm and Event Configuration
•
TCP
Set Up Email Recipients
Email recipients can be configured by selecting one of the listed email providers, or by specifying the SMTP server, port and
authentication used by, for example, a corporate email server.
Note
Some email providers have security filters that prevent users from receiving or viewing large amount of attachments, from
receiving scheduled emails and similar. Check the email provider’s security policy to avoid delivery problems and locked
email accounts.
To set up an email recipient using one of the listed providers:
1. Go to Events > Recipients and click Add.
2. Enter a Name and select Email from the Type list.
3. Enter the email addresses to send emails to in the To field. Use commas to separate multiple addresses.
4. Select the email provider from the Provider list.
5. Enter the user ID and password for the email account.
6. Click Test to send a test email.
To set up an email recipient using for example a corporate email server, follow the instructions above but select User defined as
Provider. Enter the email address to appear as sender in the From field. Select Advanced settings and specify the SMTP server
address, port and authentication method. Optionally, select Use encryption to send emails over an encrypted connection. The server
certificate can be validated using the certificates available in the Axis product. For information on how to upload certificates,
see Certificates on page 40.
Create Schedules
Schedules can be used as action rule triggers or as additional conditions. Use one of the predefined schedules or create a new
schedule as described below.
To create a new schedule:
1. Go to Setup > Additional Controller Configuration > Events > Schedules and click Add.
2. Enter a descriptive name and the information needed for a daily, weekly, monthly or yearly schedule.
3. Click OK.
To use the schedule in an action rule, select the schedule from the Schedule drop-down list in the Action Rule Setup page.
Set Up Recurrences
Recurrences are used to trigger action rules repeatedly, for example every 5 minutes or every hour.
To set up a recurrence:
1. Go to Setup > Additonal Controller Configuration > Events > Recurrences and click Add.
2. Enter a descriptive name and recurrence pattern.
3. Click OK.
To use the recurrence in an action rule, first select Time from the Trigger drop-down list in the Action Rule Setup page and then
select the recurrence from the second drop-down list.
To modify or remove recurrences, select the recurrence in the Recurrences List and click Modify or Remove.
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AXIS A1001 Network Door Controller & AXIS Entry Manager
Alarm and Event Configuration
Reader Feedback
Readers use LEDs and beepers to send feedback messages to the user (the person accessing or trying to access the door). The door
controller can trigger a number of feedback messages, some of which are preconfigured in the door controller and supported by
most readers.
Readers have different LED behaviors, but typically they use different sequences of steady lights and flashing lights in red, green, and
amber.
Readers can also use one-pitch beepers to send messages, using different sequences of short and long beeper signals.
The table below shows the events that are preconfigured in the door controller to trigger reader feedback and their typical reader
feedback signals.
Event
Dual LED or OSDP
Single LED
Beeper pattern
State
Idle
Red
Off
Silent
Normal
RequirePIN
Red/Green
Blinking
Two short beeps
PIN required
AccessGranted
Green
On
One short beep
Access granted
AccessDenied
Red
Off
One long beep
Access denied
Feedback messages other than the above must be configured by a client such as an access management system, through the VAPIX®
application programming interface, that supports this feature and use readers that can provide the required signals. For more
information, see the user information supplied by the access management system developer and reader manufacturer.
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AXIS A1001 Network Door Controller & AXIS Entry Manager
Reports
Reports
The Reports page allows you to view, print, and export reports that contain different types of information about the system. For
more information about which reports that are available, see Report Types on page 38.
View, Print, and Export Reports
To open the Reports page, click Reports.
To view a report, click View and print.
To print a report:
1. Click View and print.
2. Select the columns that shall be included in the report. All columns are selected by default.
3. If you want to narrow the scope of the report, enter a filter in the relevant filter field. For example, you can filter users by
which group they belong to, doors by their schedules, or groups by the doors they have access to.
To force exact matches, surround the filter text with double quotation marks, for example “John”.
4. If you want to sort the report items in a different order, click
and reverse order, toggle the sorting buttons.
in the relevant column. To change between standard
Shows the items in standard order (ascending).
Shows the items in reverse order (descending).
5. Click Print selected columns.
To export a report, click Export CSV file.
The report will be exported as a a comma-separated value (CSV) file and will include all possible columns and items for the report
type. Unless otherwise specified, the exported file (*.csv) is saved in the default download folder. You can select a download folder
in the web browser’s user settings.
Report Types
The following report types are available:
•
Access schedules. For more information about access schedule types and options, see page 23 and page 24.
•
Groups. For more information about group credentials, see page 25.
•
Doors. For more information about doors and identification types, see page 25 and page 26.
•
Users. For more information about user credentials, see page 27.
•
Door controllers. For more information about connected controllers and their ID types, see page 19. For more information
about door monitor time options, see page 14.
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AXIS A1001 Network Door Controller & AXIS Entry Manager
System Options
System Options
Security
Users
User access control is enabled by default and can be configured under Setup > Additional Controller Configuration > System
Options > Security > Users. An administrator can set up other users by giving them user names and passwords.
The user list displays authorized users and user groups (access levels):
Administrator - Unrestricted access to all settings; can add, modify and remove other users.
Under HTTP/RTSP Password Settings, select the type of password to allow. You may need to allow unencrypted passwords if there are
viewing clients that do not support encryption, or if you upgraded the firmware and existing clients support encryption but need
to log in again and be configured to use this functionality.
Deselect the Enable Basic Setup option to hide the Basic Setup menu. Basic Setup provides quick access to settings that should be
made before using the Axis product.
ONVIF
ONVIF (Open Network Video Interface Forum) is a global interface standard that makes it easier for end users, integrators, consultants,
and manufacturers to take advantage of the possibilities offered by network video technology. ONVIF enables interoperablity between
different vendor products, increased flexibility, reduced cost and future-proof systems.
By creating a user you automatically enable ONVIF communication. Use the user name and password with all ONVIF communication
with the product. For more information see www.onvif.org
IP Address Filter
IP address filtering is enabled on the Setup > Additional Controller Configuration > System Options > Security > IP Address
Filter page. Once enabled, the listed IP address are allowed or denied access to the Axis product. Select Allow or Deny from the list
and click Apply to enable IP address filtering.
The administrator can add up to 256 IP address entries to the list (a single entry can contain multiple IP addresses).
HTTPS
HTTPS (HyperText Transfer Protocol over Secure Socket Layer, or HTTP over SSL) is a web protocol providing encrypted browsing.
HTTPS can also be used by users and clients to verify that the correct device is being accessed. The security level provided by
HTTPS is considered adequate for most commercial exchanges.
The Axis product can be configured to require HTTPS when users from different user groups (administrator, operator, viewer) connect.
To use HTTPS, an HTTPS certificate must first be installed. Go to Setup > Additional Controller Configuration > System Options >
Security > Certificates to install and manage certificates. See Certificates on page 40.
To enable HTTPS on the Axis product:
1. Go to Setup > Additional Controller Configuration > System Options > Security > HTTPS
2. Select an HTTPS certificate from the list of installed certificates.
3. Optionally, click Ciphers and select the encryption algorithms to use for SSL.
4. Set the HTTPS Connection Policy for the different user groups.
5. Click Save to enable the settings.
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AXIS A1001 Network Door Controller & AXIS Entry Manager
System Options
To access the Axis product via the desired protocol, enter https:// or http:// in the address field in a browser.
The HTTPS port can be changed on the System Options > Network > TCP/IP > Advanced page.
IEEE 802.1X
IEEE 802.1X is a standard for port-based Network Admission Control providing secure authentication of wired and wireless network
devices. IEEE 802.1X is based on EAP (Extensible Authentication Protocol).
To access a network protected by IEEE 802.1X, devices must be authenticated. The authentication is performed by an authentication
server, typically a RADIUS server, examples of which are FreeRADIUS and Microsoft Internet Authentication Service.
In Axis implementation, the Axis product and the authentication server identify themselves with digital certificates using EAP-TLS
(Extensible Authentication Protocol - Transport Layer Security). The certificates are provided by a Certification Authority (CA).
You need:
•
a CA certificate to authenticate the authentication server.
•
a CA-signed client certificate to authenticate the Axis product.
To create and install certificates, go to Setup > Additional Controller Configuration > System Options > Security > Certificates.
See Certificates on page 40. Many CA certificates are preinstalled.
To allow the product to access a network protected by IEEE 802.1X:
1. Go to Setup > Additional Controller Configuration > System Options > Security > IEEE 802.1X.
2. Select a CA Certificate and a Client Certificate from the lists of installed certificates.
3. Under Settings, select the EAPOL version and provide the EAP identity associated with the client certificate.
4. Check the box to enable IEEE 802.1X and click Save.
Note
For authentication to work properly, the date and time settings in the Axis product should be synchronized with an NTP
server. See Date & Time on page 41.
Certificates
Certificates are used to authenticate devices on a network. Typical applications include encrypted web browsing (HTTPS), network
protection via IEEE 802.1X and secure upload of images and notification messages for example via email. Two types of certificates
can be used with the Axis product:
Server/Client certificates - To authenticate the Axis product.
CA certificates - To authenticate peer certificates, for example the certificate of an authentication server in case the Axis product is
connected to an IEEE 802.1X protected network.
Note
Installed certificates, except preinstalled CA certificates, will be deleted if the product is reset to factory default. Preinstalled
CA certificates that have been deleted will be reinstalled.
A Server/Client certificate can be self-signed or issued by a Certificate Authority (CA). A self-signed certificate offers limited
protection and can be used before a CA-issued certificate has been obtained.
To install a self-signed certificate:
1. Go to Setup > Additional Controller Configuration > System Options > Security > Certificates.
2. Click Create self-signed certificate and provide the requested information.
To create and install a CA-signed certificate:
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AXIS A1001 Network Door Controller & AXIS Entry Manager
System Options
1. Create a self-signed certificate as described above.
2. Go to Setup > Additional Controller Configuration > System Options > Security > Certificates.
3. Click Create certificate signing request and provide the requested information.
4. Copy the PEM-formatted request and send to the CA of your choice.
5. When the signed certificate is returned, click Install certificate and upload the certificate.
Server/Client certificates can be installed as Certificate from signing request or as Certificate and private key. Select Certificate
and private key if the private key is to be upload as a separate file or if the certificate is in PKCS#12 format.
The Axis product is shipped with several preinstalled CA certificates. If required, additional CA certificates can be installed:
1. Go to Setup > Additional Controller Configuration > System Options > Security > Certificates.
2. Click Install certificate and upload the certificate.
Date & Time
The Axis product’s date and time settings are configured under Setup > Additional Controller Configuration > System Options >
Date & Time.
Current Server Time displays the current date and time (24h clock).
To change the date and time settings, select the preferred Time mode under New Server Time:
•
Synchronize with computer time – Sets date and time according to the computer’s clock. With this option, date and
time are set once and will not be updated automatically.
•
Synchronize with NTP Server – Obtains date and time from an NTP server. With this option, date and time settings are
updated continuously. For information on NTP settings, see NTP Configuration on page 43.
If using a host name for the NTP server, a DNS server must be configured. See DNS Configuration on page 43.
•
Set manually – Allows you to manually set date and time.
If using an NTP server, select your Time zone from the drop-down list. If required, check Automatically adjust for daylight saving
time changes.
Network
Basic TCP/IP Settings
The Axis product supports IP version 4 (IPv4). By default, the Axis product is set to get the IP address automatically via Dynamic
Host Configuration Protocol (DHCP). DHCP allows network administrators to centrally manage and automate the assignment of
IP addresses.
DHCP should only be enabled when using dynamic IP address notification, or if the DHCP can update a DNS server that makes
it possible to access the Axis product by name (host name).
If DHCP is enabled and the product cannot be accessed, run AXIS IP Utility to search the network for connected Axis products, or reset
the product to the factory default settings (see page 48) and then perform the installation again.
To use a static IP address, select Use the following IP address and specify the IP address, subnet mask and default router.
ARP/Ping
The product’s IP address can be assigned using ARP and Ping. For instructions, see Assign IP Address Using ARP/Ping on page 42.
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AXIS A1001 Network Door Controller & AXIS Entry Manager
System Options
The ARP/Ping service is enabled by default but is automatically disabled two minutes after the product is started, or as soon as an IP
address is assigned. To re-assign IP address using ARP/Ping, the product must be restarted to enable ARP/Ping for an additional
two minutes.
To disable the service, go to Setup > Additional Controller Configuration > System Options > Network > TCP/IP > Basic and clear
the option Enable ARP/Ping setting of IP address.
Pinging the product is still possible when the service is disabled.
Assign IP Address Using ARP/Ping
The product's IP address can be assigned using ARP/Ping. The command must be issued within 2 minutes of connecting power.
1. Acquire a free static IP address on the same network segment as the computer.
2. Locate the serial number (S/N) on the product label.
3. Open a command prompt and enter the following commands:
Linux/Unix syntax
arp -s <IP address> <serial number> temp
ping -s 408 <IP address>
Linux/Unix example
arp -s 192.168.0.125 00:40:8c:18:10:00 temp
ping -s 408 192.168.0.125
Windows syntax (this may require that you run the command prompt as an administrator)
arp -s <IP address> <serial number>
ping -l 408 -t <IP address>
Windows example (this may require that you run the command prompt as an administrator)
arp -s 192.168.0.125 00-40-8c-18-10-00
ping -l 408 -t 192.168.0.125
4. Check that the network cable is connected and then restart the product by disconnecting and reconnecting power.
5. Close the command prompt when the product responds with Reply from 192.168.0.125:... or similar.
6. Open a browser and type http://<IP address> in the Location/Address field.
For other methods of assigning the IP address, see the Installation and Management Software CD or the document Assign an IP
Address and Access the Video Stream on Axis Support web at www.axis.com/techsup
Note
• To open a command prompt in Windows, open the Start menu and type cmd in the Run/Search field.
• To use the ARP command in Windows 8/Windows 7/Windows Vista, right-click the command prompt icon and select
Run as administrator.
• To open a command prompt in Mac OS X, open the Terminal utility from Application > Utilities.
AXIS Video Hosting System (AVHS)
AVHS used in conjunction with an AVHS service, provides easy and secure Internet access to controller management and logs
accessible from any location. For more information and help to find a local AVHS Service Provider go to www.axis.com/hosting
The AVHS settings are configured under Setup > Additional Controller Configuration > System Options > Network > TCP IP >
Basic. The possibility to connect to an AVHS service is enabled by default. To disable, clear the Enable AVHS box.
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AXIS A1001 Network Door Controller & AXIS Entry Manager
System Options
One-click enabled - Press and hold the product’s control button (see Hardware Overview on page 5 ) for about 3 seconds to
connect to an AVHS service over the Internet. Once registered, Always will be enabled and the Axis product stays connected to
the AVHS service. If the product is not registered within 24 hours from when the button is pressed, the product will disconnect
from the AVHS service.
Always - The Axis product will constantly attempt to connect to the AVHS service over the Internet. Once registered the product will
stay connected to the service. This option can be used when the product is already installed and it is not convenient to use the
one-click installation.
Note
AVHS support is dependent on the availability of subscriptions from service providers.
AXIS Internet Dynamic DNS Service
AXIS Internet Dynamic DNS Service assigns a host name for easy access to the product. For more information, see www.axiscam.net
To register the Axis product with AXIS Internet Dynamic DNS Service, go to Setup > Additional Controller Configuration > System
Options > Network > TCP/IP > Basic. Under Services, click the AXIS Internet Dynamic DNS Service Settings button (requires access to
the Internet). The domain name currently registered at AXIS Internet Dynamic DNS service for the product can at any time be removed.
Note
AXIS Internet Dynamic DNS Service requires IPv4.
Advanced TCP/IP Settings
DNS Configuration
DNS (Domain Name Service) provides the translation of host names to IP addresses. The DNS settings are configured under Setup >
Additional Controller Configuration > System Options > Network > TCP/IP > Advanced.
Select Obtain DNS server address via DHCP to use the DNS settings provided by the DHCP server.
To make manual settings, select Use the following DNS server address and specify the following:
Domain name - Enter the domain(s) to search for the host name used by the Axis product. Multiple domains can be separated by
semicolons. The host name is always the first part of a fully qualified domain name, for example, myserver is the host name in the
fully qualified domain name myserver.mycompany.com where mycompany.com is the domain name.
Primary/Secondary DNS server - Enter the IP addresses of the primary and secondary DNS servers. The secondary DNS server is
optional and will be used if the primary is unavailable.
NTP Configuration
NTP (Network Time Protocol) is used to synchronize the clock times of devices in a network. The NTP settings are configured under
Setup > Additional Controller Configuration > System Options > Network > TCP/IP > Advanced.
Select Obtain NTP server address via DHCP to use the NTP settings provided by the DHCP server.
To make manual settings, select Use the following NTP server address and enter the host name or IP address of the NTP server.
Host Name Configuration
The Axis product can be accessed using a host name instead of an IP address. The host name is usually the same as the assigned
DNS name. The host name is configured under Setup > Additional Controller Configuration> System Options > Network >
TCP/IP > Advanced.
Select Obtain host name via IPv4 DHCP to use host name provided by the DHCP server running on IPv4.
Select Use the host name to set the host name manually.
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AXIS A1001 Network Door Controller & AXIS Entry Manager
System Options
Select Enable dynamic DNS updates to dynamically update local DNS servers whenever the Axis product’s IP address changes.
For more information, see the online help
.
Link-Local IPv4 Address
Link-Local Address is enabled by default and assigns the Axis product an additional IP address which can be used to access
the product from other hosts on the same segment on the local network. The product can have a Link-Local IP and a static
or DHCP-supplied IP address at the same time.
This function can be disabled under Setup > Additional Controller Configuration > System Options > Network > TCP/IP
> Advanced.
HTTP
The HTTP port used by the Axis product can be changed under Setup > Additional Controller Configuration > System Options >
Network > TCP/IP > Advanced. In addition to the default setting, which is 80, any port in the range 1024–65535 can be used.
HTTPS
The HTTPS port used by the Axis product can be changed under Setup > Additional Controller Configuration > System Options >
Network > TCP/IP > Advanced. In addition to the default setting, which is 443, any port in the range 1024–65535 can be used.
To enable HTTPS, go to Setup > Additional Controller Configuration > System Options > Security > HTTPS. For more information,
see HTTPS on page 39.
NAT traversal (port mapping) for IPv4
A network router allows devices on a private network (LAN) to share a single connection to the Internet. This is done by forwarding
network traffic from the private network to the “outside”, that is, the Internet. Security on the private network (LAN) is increased
since most routers are pre-configured to stop attempts to access the private network (LAN) from the public network (Internet).
Use NAT traversal when the Axis product is located on an intranet (LAN) and you wish to make it available from the other (WAN) side
of a NAT router. With NAT traversal properly configured, all HTTP traffic to an external HTTP port in the NAT router is forwarded to
the product.
NAT traversal is configured under Setup > Additional Controller Configuration > System Options > Network > TCP/IP > Advanced.
Note
• For NAT traversal to work, this must be supported by the router. The router must also support UPnPTM.
• The router has many different names: “NAT router”, “Network router”, “Internet Gateway”, ”Broadband router”, “Broadband
sharing device” or “Home firewall” but the essential purpose of the device is the same.
Enable/Disable - When enabled, the Axis product attempts to configure port mapping in a NAT router on your network, using
UPnPTM. Note that UPnPTM must be enabled in the product (see Setup > Additional Controller Configuration > System Options
> Network > UPnP).
Use manually selected NAT router - Select this option to manually select a NAT router and enter the IP address for the router in
the field. If no router is specified, the product automatically searches for NAT routers on your network. If more than one router is
found, the default router is selected.
Alternative HTTP port - Select this option to manually define an external HTTP port. Enter the port number in the field. If no port is
entered here, a port number is automatically selected when NAT traversal is enabled.
Note
• An alternative HTTP port can be used or be active even if NAT traversal is disabled. This is useful if your NAT router does not
support UPnP and you need to manually configure port forwarding in the NAT router.
• If you attempt to manually enter a port that is already in use, another available port is automatically selected.
• When the port is selected automatically it is displayed in this field. To change this, enter a new port number and click Save.
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AXIS A1001 Network Door Controller & AXIS Entry Manager
System Options
FTP
The FTP server running in the Axis product enables upload of new firmware, user applications, etc. The FTP server can be disabled
under Setup > Additional Controller Configuration > System Options > Network > TCP/IP > Advanced.
RTSP
The RTSP server running in the Axis product allows a connecting client to start an event stream. The RTSP port number can be changed
under Setup > Additional Controller Configuration > System Options > Network > TCP/IP > Advanced. The default port is 554.
Note
Event streams will not be available if the RTSP server is disabled.
SOCKS
SOCKS is a networking proxy protocol. The Axis product can be configured to use a SOCKS server to reach networks on the other
side of a firewall or proxy server. This functionality is useful if the Axis product is located on a local network behind a firewall, and
notifications, uploads, alarms, etc need to be sent to a destination outside the local network (for example the Internet).
SOCKS is configured under Setup > Additional Controller Configuration > System Options > Network > SOCKS. For more
information, see the online help
.
QoS (Quality of Service)
QoS (Quality of Service) guarantees a certain level of a specified resource to selected traffic on a network. A QoS-aware network
prioritizes network traffic and provides a greater network reliability by controlling the amount of bandwidth an application may use.
The QoS settings are configured under Setup > Additional Controller Configuration > System Options > Network > QoS. Using
DSCP (Differentiated Services Codepoint) values, the Axis product can mark event/alarm traffic and management traffic.
SNMP
The Simple Network Management Protocol (SNMP) allows remote management of network devices. An SNMP community is the
group of devices and management station running SNMP. Community names are used to identify groups.
To enable and configure SNMP in the Axis product, go to the Setup > Additional Controller Configuration > System Options
> Network > SNMP page.
Depending on the level of security required, select the version on SNMP to use.
Traps are used by the Axis product to send messages to a management system on important events and status changes. Check Enable
traps and enter the IP address where the trap message should be sent and the Trap community that should receive the message.
Note
If HTTPS is enabled, SNMP v1 and SNMP v2c should be disabled.
Traps for SNMP v1/v2 are used by the Axis product to send messages to a management system on important events and status
changes. Check Enable traps and enter the IP address where the trap message should be sent and the Trap community that
should receive the message.
The following traps are available:
•
Cold start
•
Warm start
•
Link up
•
Authentication failed
SNMP v3 provides encryption and secure passwords. To use traps with SNMP v3, an SNMP v3 management application is required.
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AXIS A1001 Network Door Controller & AXIS Entry Manager
System Options
To use SNMP v3, HTTPS must be enabled, see HTTPS on page 39. To enable SNMP v3, check the box and provide the initial user
password.
Note
The initial password can only be set once. If the password is lost, the Axis product must be reset to factory default, see
Reset to Factory Default Settings on page 48.
UPnPTM
The Axis product includes support for UPnPTM. UPnPTM is enabled by default and the product is automatically detected by operating
systems and clients that support this protocol.
UPnPTM can be disabled under Setup > Additional Controller Configuration > System Options > Network > UPnPTM.
Bonjour
The Axis product includes support for Bonjour. Bonjour is enabled by default and the product is automatically detected by operating
systems and clients that support this protocol.
Bonjour can be disabled under Setup > Additional Controller Configuration > System Options > Network > Bonjour.
Ports & Devices
I/O Ports
The auxiliary connector on the Axis product provides two configurable input and output ports for connection of external devices. For
information about how to connect external devices, see the Installation Guide, available on www.axis.com
The I/O ports are configured under Setup > Additional Controller Configuration > System Options > Ports & Devices > I/O Ports.
Select the port direction (Input or Output). The ports can be given descriptive names and their Normal states can be configured as
Open circuit or Grounded circuit.
Port Status
The list on the System Options > Ports & Devices > Port Status page shows the status of the product’s input and output ports.
Maintenance
The Axis product provides several maintenance functions. These are available under Setup > Additional Controller Configuration
> System Options > Maintenance.
Click Restart to perform a correct restart if the Axis product is not behaving as expected. This will not affect any of the current
settings.
Note
A restart clears all entries in the Server Report.
Click Restore to reset most settings to the factory default values. The following settings are not affected:
•
the boot protocol (DHCP or static)
•
the static IP address
•
the default router
•
the subnet mask
•
the system time
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AXIS A1001 Network Door Controller & AXIS Entry Manager
System Options
•
the IEEE 802.1X settings
Click Default to reset all settings, including the IP address, to the factory default values. This button should be used with caution. The
Axis product can also be reset to factory default using the control button, see Reset to Factory Default Settings on page 48.
For information about firmware upgrade, see Upgrade the Firmware on page 49.
Support
Support Overview
The Setup > Additional Controller Configuration > System Options > Support > Support Overview page provides information on
troubleshooting and contact information, should you require technical assistance.
See also Troubleshooting on page 49.
System Overview
To get an overview of the Axis product’s status and settings, go to Setup > Additional Controller Configuration > System Options
> Support > System Overview. Information that can be found here includes firmware version, IP address, network and security
settings, event settings, and recent log items. Many of the captions are links to the proper Setup page.
Logs & Reports
The Setup > Additional Controller Configuration > System Options > Support > Logs & Reports page generates logs and reports
useful for system analysis and troubleshooting. If contacting Axis Support, please provide a valid Server Report with your query.
System Log - Provides information about system events.
Access Log - Lists all failed attempts to access the product. The Access Log can also be configured to list all connections to the
product (see below).
Server Report - Provides information about the product status in a pop-up window. The Access Log is automatically included
in the Server Report.
Parameter List - Shows the product's parameters and their current settings. This may prove useful when troubleshooting or
when contacting Axis Support.
Connection List - Lists all clients that are currently accessing media streams.
Crash Report - Generates an archive with debugging information. The report takes several minutes to generate.
The log levels for the System Log and the Access Log are set under Setup > Additional Controller Configuration > System Options >
Support > Logs & Reports > Configuration. The Access Log can be configured to list all connections to the product (select
Critical, Warnings & Info).
Advanced
Scripting
Scripting allows experienced users to customize and use their own scripts.
NOTICE
TICE
NO
Improper use may cause unexpected behavior and loss of contact with the Axis product.
Axis strongly recommends that you do not use this function unless you understand the consequences. Axis Support does not provide
assistance for problems with customized scripts.
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AXIS A1001 Network Door Controller & AXIS Entry Manager
System Options
To open the Script Editor, go to Setup > Additional Controller Configuration > System Options > Advanced > Scripting. If a
script causes problems, reset the product to its factory default settings, see page 48.
For more information, see www.axis.com/developer
File Upload
Files, for example webpages and images, can be uploaded to the Axis product and used as custom settings. To upload a file, go to
Setup > Additional Controller Configuration > System Options > Advanced > File Upload.
Uploaded files are accessed through http://<ip address>/local/<user>/<file name> where <user> is the
selected user group (viewer, operator or administrator) for the uploaded file.
Reset to Factory Default Settings
Important
Reset to factory default should be used with caution. A reset to factory default will reset all settings, including the IP
address, to the factory default values.
Note
The installation and management software tools are available from the support pages on www.axis.com/techsup
To reset the product to the factory default settings:
1. Disconnect power from the product.
2. Press and hold the control button and reconnect power. See Hardware Overview on page 5 .
3. Keep the control button pressed for about 25 seconds until the status LED indicator turns amber for the second time.
4. Release the control button. The process is complete when the status LED indicator turns green. The product has been reset
to the factory default settings. If no DHCP server is available on the network, the default IP address is 192.168.0.90
5. Using the installation and management software tools, assign an IP address, set the password and access the video stream.
It is also possible to reset parameters to factory default via the web interface. Go to Setup > Additional Controller Configuration >
Setup > System Options > Maintenance.
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AXIS A1001 Network Door Controller & AXIS Entry Manager
Troubleshooting
Troubleshooting
Check the Firmware
Firmware is software that determines the functionality of network devices. One of your first actions when troubleshooting a problem
should be to check the current firmware version. The latest version may contain a correction that fixes your particular problem. The
current firmware version in the Axis product is displayed in the page Setup > Additional Controller Configuration > Basic Setup and
in Setup > Additional Controller Configuration > About.
Upgrade the Firmware
Important
• Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user.
• Preconfigured and customized settings are saved when the firmware is upgraded (providing the features are available in the
new firmware) although this is not guaranteed by Axis Communications AB.
Note
• After the upgrade process has completed, the product will restart automatically. If restarting the product manually after
the upgrade, always wait 5 minutes even if you suspect the upgrade has failed.
• Because the database of users, groups, credentials, and other data will be updating after a firmware upgrade, the first
start-up could take a few minutes to complete. The time required is dependent on the amount of data.
• When you upgrade the Axis product with the latest firmware from Axis website, the product receives the latest functionality
available. Always read the upgrade instructions and release notes available with each new release before upgrading
the firmware.
To upgrade the product’s firmware:
1. Save the firmware file to your computer. The latest version of the firmware is available free of charge from Axis website
at www.axis.com/techsup
2. Go to Setup > Additional Controller Configuration > System Options > Maintenance in the product’s webpages.
3. Under Upgrade Server, click Browse and locate the file on your computer. Click Upgrade.
4. Wait approximately 5 minutes while the product is being upgraded and restarted. Then clear the web browser's cache.
5. Access the product.
Emergency Recovery Procedure
If power or network connection is lost during the upgrade, the process fails and the product becomes unresponsive. Flashing red Status
indicator indicates a failed upgrade. To recover the product, follow the steps below. The serial number is found on the product’s label.
1. In UNIX/Linux, type the following from the command line:
arp -s <IP address> <serial number> temp
ping -l 408 <IP address>
In Windows, type the following from a command/DOS prompt (this may require that you run the command prompt as
an administrator):
arp -s <IP address> <serial number>
ping -l 408 -t <IP address>
2. If the product does not reply in 30 seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.
49
AXIS A1001 Network Door Controller & AXIS Entry Manager
Troubleshooting
3. Open a browser and type in the product’s IP address. In the page that opens, use the Browse button to select the upgrade
file to use. Then click Load to restart the upgrade process.
4. After the upgrade is complete (1–10 minutes), the product automatically restarts and shows a steady green on the
Status indicator.
5. Reinstall the product, referring to the Installation Guide.
If the emergency recovery procedure does not get the product up and running again, contact Axis support at www.axis.com/techsup/
Symptoms, Possible Causes and Remedial Actions
Problems setting the IP address
When using ARP/Ping
Try the installation again. The IP address must be set within two minutes after power has been
applied to the product. Ensure the Ping length is set to 408. For instructions, see Installation
Guide on www.axis.com.
The product is located on a
different subnet
If the IP address intended for the product and the IP address of the computer used to access the
product are located on different subnets, you will not be able to set the IP address. Contact your
network administrator to obtain an IP address.
The IP address is being used
by another device
Disconnect the Axis product from the network. Run the Ping command (in a Command/DOS
window, type ping and the IP address of the product):
• If you receive: Reply from <IP address>: bytes=32; time=10...
this means that the IP address may already be in use by another device on the network.
Obtain a new IP address from the network administrator and reinstall the product.
• If you receive: Request timed out, this means that the IP address is available
for use with the Axis product. Check all cabling and reinstall the product.
Possible IP address conflict
with another device on the
same subnet.
The static IP address in the Axis product is used before the DHCP server sets a dynamic address.
This means that if the same default static IP address is also used by another device, there may
be problems accessing the product.
The product cannot be accessed from a browser
Cannot log in
When HTTPS is enabled, ensure that the correct protocol (HTTP or HTTPS) is used when attempting
to log in. You may need to manually type http or https in the browser’s address field.
If the password for the user root is lost, the product must be reset to the factory default settings.
See Reset to Factory Default Settings on page 48.
The IP address has been
changed by DHCP
IP addresses obtained from a DHCP server are dynamic and may change. If the IP address has been
changed, use AXIS IP Utility to locate the product on the network. Identify the product using its
model or serial number, or by the DNS name (if the name has been configured).
If required, a static IP address can be assigned manually. For instructions, see Installation Guide
on www.axis.com/techsup.
Certificate error when using
IEEE 802.1X
For authentication to work properly, the date and time settings in the Axis product should be
synchronized with an NTP server. See Date & Time on page 41.
The product is accessible locally but not externally
Router configuration
To configure your router to allow incoming data traffic to the Axis product, enable the NAT-traversal
feature which will attempt to automatically configure the router to allow access to the Axis
product, see NAT traversal (port mapping) for IPv4 on page 44. The router must support UPnPTM.
Firewall protection
Check the Internet firewall with your network administrator.
Default routers required
Check if you need to configure the router settings from Setup > Network Settings or Setup >
Additional Controller Configuration > System Options > Network > TCP/IP > Basic.
50
AXIS A1001 Network Door Controller & AXIS Entry Manager
Troubleshooting
Status and Network indicator LEDs are flashing red rapidly
Hardware failure
Contact your Axis reseller.
51
AXIS A1001 Network Door Controller & AXIS Entry Manager
Technical Specifications
Technical Specifications
AXIS A1001 Network Door Controller
Item
Specifications
Models
AXIS A1001 Network Door Controller
Readers
Up to 2 readers per controller (Wiegand, RS485 (OSDP)) with supported card formats
Doors
1–2 doors per controller1
Credentials
Up to 15 000 with third-party access management software depending on server
capacity
Event history
30 000 First in First out (FIFO) per controller
Access schedules
Unlimited or third-party software dependent
I/O interface
Reader I/0: DC output: 2x 12 V DC output max 300 mA; 2x 4 configurable
inputs/outputs, (digital input: 0 to max 40 V DC, digital output: 0 to max 40 V DC,
open drain, max 100 mA)
Reader data: RS485 full duplex, RS485 half duplex, Wiegand
Auxiliary: 1x 3.3 V DC output, max 100 mA, 2x configurable inputs/output (digital
input: 0 to max 40 V DC, digital output: 0 to max 40 V DC, open drain, max 100 mA)
Door connectors: 2x 2 input for door monitors and REX (digital input: 0 to
max 40 V DC)
I/O functionality
Preconfigured for readers and door monitors, Input trigger, Output toggle/pulse
Security
Password protection, IP address filtering, HTTPS2 encryption, IEEE 802.1X network
access control, digest authentication, user access log
Supported protocols
IPv4, HTTP, HTTPS2, SSL/TLS2, QoS layer 3 DiffServ, FTP, SMTP, Bonjour, UPnP,
SNMPv1/v2c/v3(MIB-II), DNS, DynDNS, NTP, RTSP, RTP, TCP, UDP, IGMP, RTCP, ICMP,
DHCP, ARP, SOCKS
System
Integration
Application
Programming Interface
Open API for software integration, including VAPIX®; specifications available at
www.axis.com
ONVIF Profile C, specifications available at www.onvif.org
Support for access control as a service with One-Click Connection
Events & Alarms
Tamper detection
Removal of unit cover/tamper front
Removal of unit from wall/tamper back
Reader tamper
Event log
Configurable by time and topic, Alarm acknowledgement
Event actions
Notification via email, HTTP and TCP, External output port, Status LED
Event triggers
Access Point: Access point enabled
Configuration: Access point changed, Access point removed, Area changed, Area
removed, Door changed, Door removed
Door: Door alarm, Door double-lock monitor, Door lock monitor, Door mode, Door
monitor, Door warning
Event Logger: Alarm
Hardware: Casing open, Network, peer connection
Input Signal Digital input port, Manual trigger, Virtual inputs
Schedule: Interval, Pulse
System: System ready
Time: Recurrence, Use schedule
Function/group
Door controller
Digital I/O
Network
52
AXIS A1001 Network Door Controller & AXIS Entry Manager
Technical Specifications
Function/group
Item
Specifications
General
Casing
Plastic
Software
Configuration and basic access control management through Internet Explorer,
Firefox, Chrome, or Safari
Memory
256 MB RAM, 4 Gbit Flash
Power
Power in: 10–30 V DC, max 26 W or Power over Ethernet
IEEE 802.3af/802.3at Type 1 Class 3
Power out & relay: 1x 12 V DC, max 500 mA 1x solid state relay 30 V DC,
max 700 mA
Power out lock: 2x 12 V DC, max 500 mA1
Connectors
RJ45 10BASE-T/100BASE-TX
Terminal blocks: DC power, 10 Inputs/Outputs, RS485/Wiegand, Relay
Cable size for connectors: CSA: AWG 28–16, CUL/UL: AWG 30–14
Operating conditions
0 °C to 50 °C (32 °F to 122 °F)
Humidity 20–85% RH (non-condensing)
Approvals
EN 55022 Class B, EN 50130-4, EN 61000-3-2, EN 61000-3-3, EN 55024,
EN 61000-6-1, EN 61000-6-2FCC Part 15 Subpart B Class B
ICES-003 Class B
C-tick AS/NZS CISPR22 Class B
VCCI Class B
IEC/EN/UL 60950-1, UL 294, UL 2043, EN 50581
Dimensions (HxWxD)
45.5 x 180 x 180 mm (1.8 x 7.1 x 7.1 in)
Weight
500 g (1.1 lb)
Included accessories
Connector kit, Cable ties, Installation Guide
Warranty
Axis 3-year warranty with possibility to extend up to 5 years, see
www.axis.com/warranty
Optional accessories
AXIS T8120 Midspan 15 W
AXIS T8128 PoE Splitter 24 V (requires 30 W midspan)
AXIS T8129 PoE Extender Mains adaptor 24 V DC
AXIS T98A15-VE Surveillance Cabinet3
1.
2.
3.
Power consumption dependent, max load for readers and other equipment is 7.5 W with PoE and 14 W with 10–30 V DC
This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit (http://www.openssl.org/), and cryptographic
software written by Eric Young (eay@cryptsoft.com)
In outdoor installations combining AXIS A1001 and AXIS T98A15-VE, the allowed maximum voltage is 30 V DC.
53
AXIS A1001 Network Door Controller & AXIS Entry Manager
Technical Specifications
AXIS Entry Manager
Function/group
Door controller
Digital I/O
Network
Events & Alarms
System features
Item
Specifications
Models
AXIS A1001 with built-in web-based software
Readers
Up to 2 readers per controller (Wiegand, RS485 (OSDP)) with supported card formats
Controllers
1–331
Credentials
Up to 400
Event history
30 000 First in First out (FIFO) per controller
I/O interface
Reader I/0: DC output: 2x 12 V DC output max 300 mA; 2x 4 configurable
inputs/outputs, (digital input: 0 to max 40 V DC, digital output: 0 to max 40 V DC,
open drain, max 100 mA)
Reader data: RS485 full duplex, RS485 half duplex, Wiegand
Auxiliary: 1x 3.3 V DC output, max 100 mA, 2x configurable inputs/output (digital
input: 0 to max 40 V DC, digital output: 0 to max 40 V DC, open drain, max 100 mA)
Door connectors: 2x 2 input for door monitors and REX (digital input: 0 to
max 40 V DC)
I/O functionality
Preconfigured for readers and door monitors, Input trigger, Output toggle/pulse
Security
Password protection, IP address filtering, HTTPS2 encryption, IEEE 802.1X network
access control, digest authentication, user access log
Supported protocols
IPv4, HTTP, HTTPS2, SSL/TLS2, QoS layer 3 DiffServ, FTP, SMTP, Bonjour, UPnP,
SNMPv1/v2c/v3(MIB-II), DNS, DynDNS, NTP, RTSP, RTP, TCP, UDP, IGMP, RTCP, ICMP,
DHCP, ARP, SOCKS
Tamper detection
Removal of unit cover/tamper front
Removal of unit from wall/tamper back
Reader tamper
Event log
Configurable by time and topic, Alarm acknowledgement
Event actions
Notification via email, HTTP and TCP, External output port, Status LED
Event triggers
Access Point: Access point enabled
Configuration: Access point changed, Access point removed, Door changed, Door
removed
Door: Door alarm, Door double-lock monitor, Door lock monitor, Door mode, Door
monitor, Door warning
Event Logger: Alarm
Hardware: Casing open, Network, peer connection
Input Signal Digital input port, Manual trigger, Virtual inputs
Schedule: Interval, Pulse
System: System ready
Time: Recurrence, Use schedule
Access schedules
Unlimited
Installation &
Configuration
Configuration wizard, configuration verification, Color-coded connectors, I/O
assignment print-out, Automatic controller discovery, Instant feedback of missing
configuration data
Administration
Drag-and-drop operation with flexible assignment of doors and user groups,
Retrieve credentials from reader, Manual access/lock/unlock, Import of users
54
AXIS A1001 Network Door Controller & AXIS Entry Manager
Technical Specifications
Function/group
Item
Specifications
General
Casing
Plastic
Software
Configuration and basic access control management through Internet Explorer,
Firefox, Chrome, or Safari
Memory
256 MB RAM, 4 Gbit Flash
Power
Power in: 10–30 V DC, max 26 W or Power over Ethernet
IEEE 802.3af/802.3at Type 1 Class 3
Power out & relay: 1x 12 V DC, max 500 mA 1x solid state relay 30 V DC,
max 700 mA
Power out lock: 2x 12 V DC, max 500 mA1
Connectors
RJ45 10BASE-T/100BASE-TX
Terminal blocks: DC power, 10 Inputs/Outputs, RS485/Wiegand, Relay
Cable size for connectors: CSA: AWG 28–16, CUL/UL: AWG 30–14
Operating conditions
0 °C to 50 °C (32 °F to 122 °F)
Humidity 20–85% RH (non-condensing)
Approvals
EN 55022 Class B, EN 50130-4, EN 61000-3-2, EN 61000-3-3, EN 55024,
EN 61000-6-1, EN 61000-6-2FCC Part 15 Subpart B Class B
ICES-003 Class B
C-tick AS/NZS CISPR22 Class B
VCCI Class B
IEC/EN/UL 60950-1, UL 294, UL 2043, EN 50581
Dimensions (HxWxD)
45.5 x 180 x 180 mm (1.8 x 7.1 x 7.1 in)
Weight
500 g (1.1 lb)
Included accessories
Connector kit, Cable ties, Installation Guide
Warranty
Axis 3-year warranty with possibility to extend up to 5 years, see
www.axis.com/warranty
Optional accessories
AXIS T8120 Midspan 15 W
AXIS T8128 PoE Splitter 24 V (requires 30 W midspan)
AXIS T8129 PoE Extender Mains adaptor 24 V DC
AXIS T98A15-VE Surveillance Cabinet3
1.
2.
3.
The number of controllers in the system is power consumption dependent; max load per controller for readers and other equipment is 7.5 W with
PoE and 14 W with 10–30 V DC
This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit (http://www.openssl.org/), and cryptographic
software written by Eric Young (eay@cryptsoft.com)
In outdoor installations combining AXIS A1001 and AXIS T98A15-VE, the allowed maximum voltage is 30 V DC.
Connectors
For information about the connectors’ positions, see Hardware Overview on page 5 .
For connection diagrams and information about the hardware pin chart generated through the hardware configuration, see
Connection Diagrams on page 59 and Configure the Hardware on page 12.
The following section describes the connectors’ technical specifications.
55
AXIS A1001 Network Door Controller & AXIS Entry Manager
Technical Specifications
Reader Data Connector
6-pin terminal block supporting RS485 and Wiegand protocols for communication with the
reader.
The RS485 ports support:
• Two-wire RS485 half duplex
• Four-wire RS485 full duplex
The Wiegand ports support:
• Two-wire Wiegand
Function
RS485
RS485
Wiegand
Pin
Notes
A-
1
B+
2
For full duplex RS485
For half duplex RS485
A-
3
B+
4
D0 (Data 0)
5
D1 (Data 1)
6
For full duplex RS485
For half duplex RS485
For Wiegand
Important
The recommended maximum cable length is 30 m (98.4 ft).
Reader I/O Connector
6-pin terminal block for:
• Auxiliary power (DC output)
• Digital Input
• Digital Output
• 0 V DC (-)
Pin 3 on the reader I/O connectors can be supervised. If the connection is interrupted, an event
is activated. To use supervised inputs, install end of line resistors. Use the connection diagram
for supervised inputs. See page 60.
Function
Pin
Notes
0 V DC (-)
1
DC output
2
For powering auxiliary equipment.
Note: This pin can only be used as power out.
12 V DC
Max load = 300 mA
Configurable (Input
or Output)
3–6
Digital input — Connect to pin 1 to activate, or leave
floating (unconnected) to deactivate.
0 to max 40 V DC
Digital output — Connect to pin 1 to activate, or leave
floating (unconnected) to deactivate. If used with an
inductive load, e.g. a relay, a diode must be connected
in parallel with the load, for protection against voltage
transients.
0 to max 40 V DC, open drain,
100 mA
Specifications
0 V DC
56
AXIS A1001 Network Door Controller & AXIS Entry Manager
Technical Specifications
Door Connector
Two 4-pin terminal blocks for door monitoring devices (digital input).
All door input pins can be supervised. If the connection is interrupted, an alarm is triggered. To
use supervised inputs, install end of line resistors. Use the connection diagram for supervised
inputs. See page 60.
Function
Pin
0 V DC (-)
1, 3
Input
2, 4
Notes
Specifications
0 V DC
For communicating with door monitor.
Digital input — Connect to pin 1 or 3 respectively to
activate, or leave floating (unconnected) to deactivate.
Note: This pin can only be used for input.
0 to max 40 V DC
Auxiliary Connector
4-pin configurable I/O terminal block for:
• Auxiliary power (DC output)
• Digital Input
• Digital Output
• 0 V DC (-)
For an example connection diagram, see Connection Diagrams on page 59.
Function
Pin
Notes
0 V DC (-)
1
DC output
2
For powering auxiliary equipment.
Note: This pin can only be used as power out.
3.3 V DC
Max load = 100 mA
Configurable
(Input or Output)
3–4
Digital input — Connect to pin 1 to activate, or leave
floating (unconnected) to deactivate.
0 to max 40 V DC
Digital output — Connect to pin 1 to activate, or leave
floating (unconnected) to deactivate. If used with an
inductive load, e.g. a relay, a diode must be connected
in parallel with the load, for protection against voltage
transients.
0 to max 40 V DC, open drain,
100 mA
Specifications
0 V DC
Power Connector
2-pin terminal block for DC power input. Use a Safety Extra Low Voltage (SELV) compliant
limited power source (LPS) with either a rated output power limited to ≤100 W or a rated output
current limited to ≤5 A.
Function
Pin
0 V DC (-)
1
DC input
2
Notes
Specifications
0 V DC
For powering controller when not using Power over
Ethernet.
Note: This pin can only be used as power in.
57
10–30 V DC, max 26 W
Max load on outputs = 14 W
AXIS A1001 Network Door Controller & AXIS Entry Manager
Technical Specifications
Network Connector
RJ45 Ethernet connector. Supports Power over Ethernet (PoE). Use Category 5e cables or higher.
Function
Specifications
Power and Ethernet
Power over Ethernet IEEE 802.3af/802.3at Type 1 Class 3, 44–57 V DC
Max load on outputs = 7.5 W
Power Lock Connector
4-pin terminal block for powering one or two locks (DC output). The lock connector can also
be used to power external devices.
Connect locks and loads to the pins according to the hardware pin chart generated through
the hardware configuration.
Function
Pin
0 V DC (-)
1, 3
0 V DC, floating, or
12 V DC
2, 4
Notes
Specifications
0 V DC
For controlling up to two 12 V locks. Use the hardware
pin chart. See Configure the Hardware on page 12.
12 V DC
Max total load = 500 mA
Power & Relay Connector
6-pin terminal block with built-in relay for:
• External devices
• Auxiliary power (DC output)
• 0 V DC (-)
Connect locks and loads to the pins according to the hardware pin chart generated through
the hardware configuration.
Function
Pin
Notes
0 V DC (-)
1, 4
Relay
2–3
For connecting relay devices. Use the hardware pin
chart. See Configure the Hardware on page 12.
The two relay pins are galvanically separated from the
rest of the circuitry.
Max current = 700 mA
Max voltage = +30 V DC
12 V DC
5
For powering auxiliary equipment.
Note: This pin can only be used as power out.
Max voltage = +12 V DC
Max load = 500 mA
24 V DC
6
Not used
Specifications
0 V DC
Tampering Alarm Pin Header
Two 2-pin headers for bypassing:
• Back tampering alarm (TB)
• Front tampering alarm (TF)
58
AXIS A1001 Network Door Controller & AXIS Entry Manager
Technical Specifications
Function
Pin
Notes
Back tampering alarm
1–2
Front tampering alarm
1–2
To bypass the front and back tampering alarm simultaneously, connect jumpers
between TB 1, TB 2 and TF 1, TF 2 respectively. Bypassing the tampering alarms
means that the system will not identify any tampering attempts.
Note
Both the front and back tampering alarms are connected by default. The casing open trigger can be configured to perform an
action if the door controller is opened or if the door controller is removed from the wall or ceiling. For information about how
to configure alarms and events, see Alarm and Event Configuration.
Connection Diagrams
Connect devices according to the hardware pin chart generated through the hardware configuration. For more information about
hardware configuration and the hardware pin chart, see Configure the Hardware on page 12.
Auxiliary Connector
1
2
A
B
1
2
A
B
0 V DC (-)
DC output: 3.3 V, max 100 mA
I/O configured as input
I/O configured as output
59
AXIS A1001 Network Door Controller & AXIS Entry Manager
Technical Specifications
Supervised Inputs
i
22 kΩ
4.7 kΩ
ii
To use supervised inputs, install end of line resistors. This applies to all supervised inputs. For information about limitations and
updates, see the product’s release notes.
i
ii
Input
0 V DC (-)
60
User Manual
AXIS A1001 Network Door Controller & AXIS Entry Manager
© Axis Communications AB, 2013 - 2014
Ver. M4.7
Date: August 2014
Part No. 58523