Axis - Gas Safety The safety of you and your family is the number one priority for Axis Business Services. Understanding how the Gas in your home appliances is used could potentially save lives. What is Carbon Monoxide? Carbon Monoxide (CO) is a highly poisonous gas produced when Fossil Fuels such as Gas, Oil, Wood, etc is burnt. Carbon Monoxide (CO) can enter your home or premises when these fuels are burnt without sufficient air or ventilation. You may not be aware of the presence of Carbon Monoxide (CO) until it is too late, as the Gas has no taste, smell or colour: • High levels of Carbon Monoxide (CO) can prove to be fatal. • Even small doses of the Gas can have lasting health effects • Carbon Monoxide (CO) is known as the 'Silent Killer' as around 30 people a year die as a result of inhaling Carbon Monoxide and a further 4000 are treated in hospital. • Carbon Monoxide (CO) is absorbed by blood 240 times more easily than Oxygen and starves the body of Oxygen. • Children are at the greatest risk - the smaller the person, the quicker the body is starved of Oxygen. Symptoms of Carbon Monoxide Poisoning If you are suffering from Carbon Monoxide (CO) poisoning, you may experience the follow ing symptoms: • • • • • Headaches Nausea General Lethargy Dizziness Flu-like symptoms (that appear to improve when you leave the affected area) Asking yourself some basic questions may help you identify a Carbon Monoxide issue: • Is more than one member of the household affected? • Do the symptoms disappear when you are away from the premises e.g. work, holidays, etc • Are the symptoms linked to the use of a Fossil Fuel burning appliance e.g. boiler, fire, cooker, etc • Are the symptoms worse in winter when you are burning more Fossil Fuels? How do I protect against Carbon Monoxide poisoning? Carbon Monoxide is difficult to detect but there are some simple things that you can do: • Invest in a Carbon Monoxide Alarm that will detect traces of Carbon Monoxide (CO) and sound an alarm to alert you . This should be a basic requirement for all properties with Fossil Fuel burning appliances. • Staining, sooting or discoloration on or around your gas boiler, fire or water heater. • Keep air vents in doors, walls or windows clear and make sure your chimney or flue isn't blocked. • Check pilot lights and other gas flames that normally burn blue . If the flame changes to yellow or orange, Carbon Monoxide (CO) might be present. • Have your appliances and flues checked each year. Remember - If you or any of your family are suffering from Carbon Monoxide poisoning then consult with a Doctor immediately. How can Axis help? Gas Safety Checks - do you qualify for a free check? If you're a gas customer and a homeowner, we may be able to offer you a free gas safety check. You are eligible for a free gas safety check if: • You receive a means-tested benefit and have a child who is under five years old • You are of pensionable age, disabled or chronically sick and live alone • You are of pensionable age, disabled or chronically sick and live with others who are all of pensionable age, disabled, chronically sick or under 18 And: • You ask us to carry out a free gas safety check for you • You have not had a gas safety check at your premises in the last twelve months T he safety checks will be carried out on gas appliances and gas fittings, free of charge, by an experienced gas engineer. Please contact our Customer Service Team on 0844 875 1950 to request your free safety check. How can Axis help? If an appliance fails a gas safety check, it will be disconnected and labelled to say that it's not safe. Do not use this appliance until it has been repaired or serviced by a qualified engineer. Gas safety in Great Britain has changed. CORGI gas registration ended in Great Britain on 31 March 2009. So don't ask for a CORGI installer. Ask for a Gas Safe Register™ Engineer. By law, gas engineers must be on the Gas Safe Register. Always ask to see their ID card. Be gas safe. For more information go to www.GasSafeRegister.co.uk Not eligible for a free check? If you're not eligible for a free safety check, make sure that your gas appliances are regu larly checked by a qualified engineer. Do you rent your home? If you rent your property, it's your landlord's responsibility to ensure that the appliances are safe and that yearly checks are carried out. Contact Us: If you smell gas or think you have a gas leak? Call the National Grid Emergency number on 0800 111 999. Lines are open 24 hours a day, every day, including Bank Holidays. For all other enquires: Website Visit axisforbusiness.co.uk and click on 'Contact us' and send us a message using the online form. Phone Lines are open between 8.30am-5.30pm Monday to Friday. For all enquiries , please call us on 0844 875 1950 Write If you want to write to us, please send your letters to: Customer Service Manager Axis Telecom Ltd Utility House Prospect Street Hull HU2 SPX Meeting your needs We want to ensure that all our customers are treated fairly and receive the best possible service. If you need this information in: • Large print • Braille • Audio version on CD Please call our Customer Services Team on 0844 875 1950.