myPortal for Desktop

myPortal for Desktop
myPortal for Desktop 
User Guide
A31003-P3010-U102-19-7619
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
Copyright © Unify Software and Solutions GmbH & Co. KG 02/2016 
Mies-van-der-Rohe-Str. 6, 80807 Munich/Germany
All rights reserved.
Reference No.: A31003-P3010-U102-19-7619
The information provided in this document contains merely general descriptions or
characteristics of performance which in case of actual use do not always apply as 
described or which may change as a result of further development of the products. 
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Contents
Contents
1 About this Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
1.1 Types of Topics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
1.2 Display Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
2 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
2.1 myPortal for Desktop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
2.2 User Interface Elements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
2.3 Online Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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3 Installing and Starting myPortal for Desktop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3.1 How to Install myPortal for Desktop (Windows) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3.2 How to Install myPortal for Desktop (Mac OS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3.3 How to Start myPortal for Desktop. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3.4 How to Exit myPortal for Desktop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3.5 How to Uninstall myPortal for Desktop (Windows). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3.6 How to Uninstall myPortal for Desktop (Mac OS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3.7 Automatic Updates. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3.7.1 How to Perform Automatic Updates (Windows) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3.7.2 How to Perform Automatic Updates (MAC OS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3.8 Upgrading from OpenScape Office V2 to OpenScape Office V3. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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4 First Steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4.1 How to Select the User Interface Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4.2 How to Select the Language of the Voicemail Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4.3 How to Record your Name Announcement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4.4 How to Record your Personal Greeting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4.5 How to Specify your Email Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4.6 How to Create a Favorites List. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4.7 How to Enable the Import of Outlook or Mac OS Contacts at Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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5 Unified Communications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
5.1 Presence Status and CallMe Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
5.1.1 Presence Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
5.1.1.1 How to Change the Presence Status to Absent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
5.1.1.2 How to Change the Presence Status to Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
5.1.1.3 How to Add an Info Text for your Presence Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
5.1.1.4 How to Enable or Disable Automatic Resetting of the Presence Status . . . . . . . . . . . . . . . . . . . . 35
5.1.1.5 How to Change the Visibility of your Presence Status for Others . . . . . . . . . . . . . . . . . . . . . . . . . 35
5.1.1.6 How to Enable or Disable Automatic Updating of the Presence Status via Outlook/iCal Appointments
36
5.1.1.7 How to Enable or Disable the Automatic Creation of Outlook Appointments when Absent . . . . . 36
5.1.1.8 How to Enable or Disable Screen Pops on Changing the Presence Status . . . . . . . . . . . . . . . . . 37
5.1.2 CallMe Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
5.1.2.1 How to Enable the CallMe Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
5.1.3 Status-based Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
5.1.3.1 How to Configure Status-based Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
5.1.4 Rule-Based Call Forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
5.1.4.1 How to Add a Call Forwarding Rule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
5.1.4.2 How to Edit a Call Forwarding Rule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
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Contents
5.1.4.3 How to Copy a Call Forwarding Rule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
5.1.4.4 How to Rename a Call Forwarding Rule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
5.1.4.5 How to Remove a Call Forwarding Rule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
5.1.4.6 How to Change the Order of Call Forwarding Rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
5.2 Directories and Journal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
5.2.1 Directories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
5.2.1.1 How to Search in Directories (Classic User Interface) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
5.2.1.2 How to Search in Directories (Modern User Interface). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
5.2.1.3 How to Sort a Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
5.2.1.4 How to Perform a Quick Search by Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
5.2.1.5 How to Zoom in on an Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
5.2.1.6 How to Add a Personal Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
5.2.1.7 How to Edit a Personal Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
5.2.1.8 How to Delete a Personal Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
5.2.1.9 How to Enable or Disable the Import of Outlook or Mac OS Contacts at Startup . . . . . . . . . . . . . 52
5.2.1.10 How to Export a Personal Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
5.2.1.11 How to Import a Personal Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
5.2.2 Favorites List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
5.2.2.1 How to Add a Group to the Favorites List. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
5.2.2.2 How to Rename a Group in the Favorites List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
5.2.2.3 How to Delete a Group from the Favorites List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
5.2.2.4 How to Add a Contact to the Favorites List (Classic User Interface) . . . . . . . . . . . . . . . . . . . . . . . 56
5.2.2.5 How to Add a Contact to the Favorites List and Personal Contacts (Modern User Interface) . . . . 57
5.2.2.6 How to Delete a Contact from the Favorites List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
5.2.2.7 How to Change the Sorting of the Favorites List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
5.2.2.8 How to Specify a Default Number for a Favorite . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
5.2.2.9 How to Change the Width of the Favorites List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
5.2.2.10 How to Enable or Disable Automatic Hiding of the Favorites List . . . . . . . . . . . . . . . . . . . . . . . . 59
5.2.3 Journal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
5.2.3.1 How to Sort the Journal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
5.2.3.2 How to Group Journal Entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
5.2.3.3 How to Delete Journal Entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
5.2.3.4 How to Change the Retention Period for Journal Entries. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
5.2.3.5 How to Add a Scheduled Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
5.2.3.6 How to Edit a Scheduled Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
5.2.3.7 How to Clear a Scheduled Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
5.2.3.8 How to Add Contacts from the Journal to the Personal Directory . . . . . . . . . . . . . . . . . . . . . . . . . 66
5.2.3.9 How to Configure the Journal Export . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
5.2.3.10 How to Export the Journal Manually. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
5.3 Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
5.3.1 Call Number Formats. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
5.3.2 Call Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
5.3.2.1 How to Answer a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
5.3.2.2 How to Pick up a Call for Another Subscriber . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
5.3.2.3 How to Redirect a Call to your Voicemail Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
5.3.2.4 How to Initiate a Call Manually . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
5.3.2.5 How to Call from a Directory (Classic User Interface) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
5.3.2.6 How to Call from a Directory (Modern User Interface) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
5.3.2.7 How to Make a Call from the Favorites List (Classic User Interface) . . . . . . . . . . . . . . . . . . . . . . . 71
5.3.2.8 How to Make a Call from the Favorites List (Modern User Interface). . . . . . . . . . . . . . . . . . . . . . . 72
5.3.2.9 How to Make a Call from the Journal (Classic User Interface) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
5.3.2.10 How to Make a Call from the Journal (Modern User Interface) . . . . . . . . . . . . . . . . . . . . . . . . . . 73
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5.3.2.11 How to Transfer a Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
5.3.2.12 How to Place a Call on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
5.3.2.13 How to Record a Call or a Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
5.3.2.14 How to Start Web Collaboration During a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
5.3.2.15 How to Contact Unavailable Subscribers by E-mail (not possible with OpenScape Office) . . . . 75
5.3.2.16 How Send Call Data to a Subscriber by E-mail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
5.3.2.17 How to End a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
5.3.3 Desktop Dialer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
5.3.3.1 How to Make a Call via the Clipboard or Desktop Dialer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
5.3.3.2 How to Configure the Desktop Dialer and Clipboard Dialer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
5.3.4 Screen Pops . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
5.3.4.1 How to Enable or Disable Screen Pops on Inbound Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
5.3.4.2 How to Enable or Disable the Opening of the Main Window on Inbound Calls. . . . . . . . . . . . . . . 85
5.3.4.3 How to Enable or Disable Screen Pops on Outbound Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
5.3.4.4 How to Enable or Disable the Closing of Screen Pops at the End of a Call . . . . . . . . . . . . . . . . . 86
5.3.4.5 How to Enable or Disable Screen Pops for New Voicemails . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
5.3.4.6 How to Enable or Disable Screen Pops for New Fax Messages . . . . . . . . . . . . . . . . . . . . . . . . . 87
5.3.4.7 How to Enable or Disable the Opening of the Messages Window for New Voicemails . . . . . . . . 87
5.3.4.8 How to Enable or Disable the Opening of the Messages Window for New Fax Messages . . . . . 88
5.3.4.9 How to Enable or Disable the Screen Pop with an Overview on Starting myPortal for Desktop. . 88
5.3.4.10 How to Enable or Disable the New User Interface with Screen Pops . . . . . . . . . . . . . . . . . . . . . 89
5.4 Conferences. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
5.4.1 Ad-hoc Conference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
5.4.1.1 How to Configure and Initiate an Ad-hoc Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
5.4.1.2 How to Display your Own Ad-hoc Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
5.4.1.3 How to Add Conference Participants . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
5.4.1.4 How to Disconnect a Conference Participant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
5.4.1.5 How to Reconnect Conference Participants . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
5.4.1.6 How to Remove Conference Participants . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
5.4.1.7 How to Expand a Call into an Ad-hoc Conference (not possible with OpenScape Office) . . . . . . 98
5.4.1.8 How to Specify another Conference Controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
5.4.1.9 How to End an Ad-hoc or Scheduled Conference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
5.4.1.10 How to Repeat an Ad-hoc Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
5.4.1.11 How to Delete an Ad-hoc Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
5.4.2 Scheduled Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
5.4.2.1 How to Configure a Scheduled Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
5.4.2.2 How to Display your Own Scheduled Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
5.4.2.3 How to Determine the Dial-in Number for a Scheduled, Permanent or Open Conference . . . . . 106
5.4.2.4 How to Determine the Conference ID for a Scheduled or Permanent Conference . . . . . . . . . . . 106
5.4.2.5 How to Change the Password for a Scheduled or Permanent Conference . . . . . . . . . . . . . . . . 107
5.4.2.6 How To Display a Scheduled, Permanent or Open Conference as the Conference Controller . 108
5.4.2.7 How to Extend a Scheduled Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
5.4.2.8 How to Reschedule a Scheduled Conference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
5.4.2.9 How to Delete a Scheduled or Open Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
5.4.2.10 How to Reschedule a Conference Appointment for a Conference Series . . . . . . . . . . . . . . . . 109
5.4.2.11 How to Delete a Conference Appointment for a Conference Series . . . . . . . . . . . . . . . . . . . . . 110
5.4.3 Permanent Conference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
5.4.3.1 How to Configure a Permanent Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
5.4.3.2 How to Display your Own Permanent or Open Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
5.4.3.3 How to Delete a Permanent Conference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
5.4.4 Open Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
5.4.4.1 How to Configure an Open Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
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Contents
5.5 Web Collaboration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
5.5.1 How to Start a Web Collaboration Session . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
5.5.2 How to End a Web Collaboration Session . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
5.6 Voice and fax messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
5.6.1 Voicemail Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
5.6.1.1 How to Determine the Call Number for your Voicemail Box. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
5.6.1.2 How to Select Recording or Announcement Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
5.6.1.3 How to Record an Announcement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
5.6.1.4 How to Import an Announcement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
5.6.1.5 How to Delete an Announcement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
5.6.1.6 How to Enable or Disable the Announcement of your Presence Status for External Callers . . . . 126
5.6.1.7 How to Enable or Disable the Announcement of your Presence Status for Specific Callers . . . . 126
5.6.1.8 How to Grant or Deny the Attendant Permission to Retrieve Voicemail and Fax Messages . . . . 127
5.6.1.9 How to Activate or Deactivate the Password Prompt for the Voicemail Box . . . . . . . . . . . . . . . . 127
5.6.1.10 How to Select the Language of the Voicemail Box. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
5.6.2 Managing Voicemail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
5.6.2.1 How to Listen to a Voice Message on the Phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
5.6.2.2 How to Listen to a Voice Message on the PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
5.6.2.3 How to Call back the Sender of a Voice Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
5.6.2.4 How to Forward a Voicemail Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
5.6.2.5 How to Move a Voice Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
5.6.2.6 How to Save a Voice Message as a WAV File. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
5.6.2.7 How to Sort Voice Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
5.6.2.8 How to Delete a Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
5.6.3 Fax Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
5.6.3.1 How to Determine your own Fax Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
5.6.4 Managing Fax Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
5.6.4.1 How to Display a Fax Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
5.6.4.2 How to Call the Sender of a Fax Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
5.6.4.3 How to Forward a Fax Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
5.6.4.4 How to Move a Fax Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
5.6.4.5 How to Save a Fax Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
5.6.4.6 How to Sort Fax Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
5.6.4.7 How to Display an Overview of Fax Messages in the Send Queue . . . . . . . . . . . . . . . . . . . . . . . 139
5.6.4.8 How to Cancel Sending a Fax Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
5.6.4.9 How to Display an Overview of Sent Fax Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
5.6.4.10 How to Resend a Fax Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
5.6.4.11 How to Display a Fax Transmission Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
5.6.4.12 How to Delete a Fax Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
5.6.5 Sending Fax Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
5.6.6 Notification Service for New Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
5.6.6.1 How to Enable or Disable Email Notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
5.6.6.2 How to Enable or Disable the Notification by Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
5.6.6.3 How to Enable or Disable SMS Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
5.7 Instant Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
5.7.1 Instant Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
5.7.1.1 How to Send an Instant Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
5.8 AutoAttendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
5.8.1 Personal AutoAttendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
5.8.1.1 How to Edit a Profile for the Personal AutoAttendant. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
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6 Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
6.1 How to Edit your own Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
6.2 How to Specify your Email Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
6.3 How to Define an Additional Phone Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
6.4 How to Define an XMPP Alias . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
6.5 How to Provide your own Picture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
6.6 How to Delete your own Picture. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
6.7 Programming the Function Keys of the Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
6.7.1 How to Program the Function Keys of the Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
6.8 How to Change the Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
6.9 How to Change the Login Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
6.10 How to Enable or Disable an Automatic Login. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
6.11 How to Select the User Interface Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
6.12 How to Change the User Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
6.13 How to Enable or Disable Tabs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
6.14 How to Restore the Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
6.15 How to Activate or Deactivate a Hotkey. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
6.16 How to Change the Server Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
6.17 How to Configure a Call Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
6.18 How to Enable or Disable Dialing by Entering a Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
6.19 How to Allow others to See your Call Details. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
6.20 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
6.20.1 How to Resolve the Problem: No Connection to the Communication System (Windows) . . . . . . . .
6.20.2 How to Resolve the Problem: Some other Application Starts Instead of myPortal. . . . . . . . . . . . . .
6.20.3 How to Resolve the Problem: Empty Browser Window for Key Programming . . . . . . . . . . . . . . . . .
153
154
154
154
155
156
156
156
157
158
159
159
159
160
160
161
162
162
162
163
163
164
164
164
165
7 Appendix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166
7.1 Presence Status Keywords for Appointments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166
7.2 Features of the UC Clients that can be used with SIP Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
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About this Documentation
Types of Topics
1 About this Documentation
This section contains some introductory information on this documentation.
Related Topics
1.1 Types of Topics
The types of topics include concepts and tasks:
Type of topic
Description
Concept
Explains the "What" and provides an
overview of context and background
information for specific features, etc.
Task (operating instructions)
Describes task-oriented application cases
(i.e., the "How") step-by-step and assumes
familiarity with the associated concepts.
Tasks can be identified by the title How to
....
Related Topics
Related Topics
• Display Conventions
1.2 Display Conventions
This documentation uses a variety of methods to present different types of
information.
Type of information
8
Presentation
Example
User Interface Elements
Bold
Click OK.
Menu sequence
>
File > Exit
Special emphasis
Bold
Do not delete Name.
Cross-reference text
Italics
You will find more
information in the
topicNetwork.
Output
Monospace font, e.g.,
Courier
Command not found.
Input
Monospace font, e.g.,
Courier
Enter LOCAL as the file
name.
Key combination
Monospace font, e.g.,
Courier
<Ctrl>+<Alt>+<Esc>
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Display Conventions
Related Topics
Related Topics
• Types of Topics
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Introduction
myPortal for Desktop
2 Introduction
This document is intended for the users of myPortal for Desktop and describes its
installation, configuration and operation.
Related Topics
2.1 myPortal for Desktop
CHAANGED FOR TESTING myPortal for Desktop is an application for unified
communications. Besides convenient dialing aids via phone directories and
favorites and information on the presence status of other subscribers, the
application can, for example, also used to access voicemails and fax messages.
myPortal for Desktop provides the following features:
•
Directories
•
Favorites List
•
Journal
•
Desktop Dialer
•
Screen pops
•
Presence Status
•
CallMe service with ONS (One Number Service)
•
Status-based call forwarding
•
Personal AutoAttendant
•
Conferences
•
Record calls
•
Recording conferences
•
Instant Messaging
•
Voice and fax messages
Related Topics
2.2 User Interface Elements
The user interface of myPortal for Desktop consists of the main window and
various screen pops, depending on the situation.
You can configure the following types of interfaces:
•
Classic user interface
•
Modern user interface
This documentation primarily describes the operation of the classic user interface
and points out important differences in the modern user interface.
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User Interface Elements
Classic User Interface
1
2
3
4
5
The classic interface offers a large main window with the following elements:
•
•
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Menu bar (1) with:
–
Drop-down list for call numbers and the Dial button (Answer during an
incoming call or Hang Up during an ongoing call).
The drop-down list contains up to ten previously dialed numbers and
serves as an input field for numbers to be dialed or names to be found.
–
Conference menu
–
Setup menu
–
Help menu
–
Symbol and also drop-down list for your presence status
–
Name of the logged in user
Tabs (2)
You can enable or disable the following tabs individually, but at least one must
be active:
–
Journal
possibly with the number of open calls next to it in parentheses
–
Voicemails
possibly with the number of new voicemails next to it in parentheses
–
Fax Messages
possibly with the number of new fax messages next to it in parentheses
11
Introduction
User Interface Elements
–
Directories
•
Favorites list (3)
•
Workspace (4):
The information and actions available in the workspace depend on the
selected tab.
•
Status bar (5) with:
–
Status of myPortal for Desktop, e.g., Connected
–
Date and Time
–
Version information on the communication system, myPortal for Desktop
and Java
With the classic user interface, the following elements can each be displayed in
either the main window or in separate windows:
•
Journal
•
Voicemails
•
Fax Messages
•
Directories
Symbol
Function
Display in separate window
Display in main window
(also in the Favorites list with the Hide to the right or Hide to the
left setting)
Modern User Interface
The modern user interface offers a main window with a small footprint in different
views.
Modern User Interface: Normal View
The Normal view is activated by reducing the window width below a certain value
in the Column view or by clicking on the triangle icon to the left of the symbol for
the Favorites list in the Compact view, or by clicking a tab in the Compact view.
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Introduction
User Interface Elements
1
2
3
4
5
6
Modern User Interface: Column View
The Column view shows information about your presence on the left, with the
Favorites list always displayed in the workspace on the left. The remaining
elements are contained in the right column. The Column view is activated by
increasing the window width above a certain value.
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Introduction
User Interface Elements
1
2, 3
4
5
6
Modern User Interface: Compact View
In the Compact view, the workspace is hidden. The Compact view is activated by
clicking on the triangle icon to the left of the symbol for the Favorites list.
1
2
3
4
The modern user interface offers the following elements in the main window:
•
•
14
Title bar (1) with the following elements (from left to right):
–
Drop-down list for Setup, Logout, Disconnect and Help
–
Minimize button
–
Minimize to tray pop symbol button
–
Maximize button
–
Close button
Information about your presence status (2) with the following elements:
–
Symbol and also drop-down list for your presence status
–
Text with your presence status
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User Interface Elements
–
Info text for your presence status
This text box becomes an input field when clicked.
•
Drop-down list for call numbers (3) and the Dial button (Answer during an
incoming call or Hang Up during an ongoing call).
The drop-down list contains up to ten previously dialed numbers and serves
as an input field for numbers to be dialed or names to be found.
•
Tabs (4) with the following symbols:
–
Favorites list
–
Directories / Search
–
Journal
–
Voicemails
–
Fax Messages
–
Instant messages
The tab flashes when new instant messages are received.
–
Conferencing
The tab will flash at the beginning of a conference if another tab is active.
The Journal, Voice Messages, Fax Messages, Instant Message, and
Conferences tabs always display a red icon with an exclamation mark
whenever any new items are available for them.
•
Workspace (5):
The information and actions available in the workspace depend on the
selected tab. Clicking on a list entry in the Favorites list, directories, journals,
voicemails, fax messages or conferences open it in the Detail view. The
Details view enables further actions via context-sensitive buttons and the
context menu.
•
Status bar (6) with:
–
Version Information
–
Date and Time
Context menus
Context menus provide situation-based actions for selection. Context menus can
be opened by clicking on the relevant object with the second (usually the right)
mouse button.
Tooltips
Tooltips are tiny windows in which myPortal for Desktop displays more
information on objects of the graphical user interface such as icons, input fields
or buttons, for example. ... at the end of a label indicates "incomplete due to lack
of space". The appropriate tool tip appears when you let the mouse pointer hover
over that element for a brief period of time.
Related Topics
Related Topics
• Favorites List
•
How to Change the Width of the Favorites List
•
How to Initiate a Call Manually
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Introduction
Online Help
•
Screen Pops
•
Conferences
•
Presence Status
•
Journal
•
Directories
•
Managing Voicemail
•
Managing Fax Messages
•
How to Select the User Interface Language
•
How to Change the User Interface
•
How to Enable or Disable Tabs
•
How to Restore the Display
2.3 Online Help
The integrated online help describes key concepts and operating instructions.
The online help is context-sensitive and opens the associated Help topic for each
opened WBM page.
Navigation
The buttons in the online help provide the following functions:
•
Contents
provides you with an overview of the structure
•
Index
provides direct access to a topic using keywords
•
Search
allows you to do a full-text search and selectively find all relevant topics
Related Topics
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Installing and Starting myPortal for Desktop
How to Install myPortal for Desktop (Windows)
3 Installing and Starting myPortal for Desktop
The use of myPortal for Desktop is subject to specific requirements.
INFO: The PC must have Oracle Java Version 8 or higher
installed. If an older version is installed, you will need to update it
to Version 8 or higher before starting the installation.
Related Topics
3.1 How to Install myPortal for Desktop (Windows)
Prerequisites
•
The administrator of your communication system has made the installation file
or the link to the file available to you.
INFO: Please make sure that you refer to the notes in the
ReadMe first.rtf file.
Step by Step
1) Run the CommunicationsClient.exe program.
2) If the User Account Control window appears with the message An
unidentified program wants access to your computer, click
Allow or Yes.
3) Click on Next twice.
4) Click Custom.
5) Select the myPortal for Desktop / myAttendant feature to be installed.
6) Click Next as often as necessary and then click Finish to complete the
installation process.
Next steps
Start myPortal for Desktop
Related Topics
Related Topics
• How to Start myPortal for Desktop
•
How to Uninstall myPortal for Desktop (Windows)
•
How to Uninstall myPortal for Desktop (Mac OS)
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Installing and Starting myPortal for Desktop
How to Install myPortal for Desktop (Mac OS)
3.2 How to Install myPortal for Desktop (Mac OS)
Prerequisites
•
The administrator of your communication system has made the installation file
or the link to the file available to you.
INFO: Please make sure that you refer to the notes in the
ReadMe first.rtf file.
Step by Step
1) Run myPortal.dmg.
2) Click in Finder on Devices > myPortal.
3) Keep the Ctrl key pressed and click on myPortal Installer.
4) Select Open in the context menu.
5) Click on Continue.
6) Click on Open.
7) Click on Install.
8) Click on Close.
The login screen of myPortal for Desktop appears.
Next steps
Start myPortal for Desktop
Related Topics
Related Topics
• How to Start myPortal for Desktop
•
How to Uninstall myPortal for Desktop (Windows)
•
How to Uninstall myPortal for Desktop (Mac OS)
3.3 How to Start myPortal for Desktop
Prerequisites
•
myPortal for Desktop is installed on your PC.
•
If you are working under a Mac OS: the secondary mouse button is activated
(to use context menus).
Step by Step
1) Select one of the following options:
•
18
Mac OS: click on Programs > myPortal.
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Installing and Starting myPortal for Desktop
How to Start myPortal for Desktop
•
Windows: Click on Start > Program Files > Communication Clients >
myPortal.
INFO: The concurrent usage of myPortal for Desktop with
myPortal for Outlook under the same user name is not supported.
The concurrent usage of myPortal for Desktop with myAgent
under the same user name can lead to restrictions (see myAgent,
User GuideNotes on Using Clients Concurrently).
2) Enter your call number in the User Name field of the Login window.
3) Enter your Password. The default password when logging on for the first time
is 1234. Otherwise, contact the administrator of your communication system.
INFO: When you start a PC client for the first time, you will be
prompted to change your password, provided you have not
already changed it via the phone menu of the voicemail box.
Enter your previous password in the Old password field.
Enter your new password, which must consist of only digits and
include at least six digits, in the New password and Confirm
password fields.
The password applies to myPortal for Desktop,
myPortal for Outlook, Fax Printer, myAgent, myReports and
myAttendant as well as phone access to your voicemail box.
NOTICE: If the wrong password is entered five times, your
access to all clients will be locked. Unlocking is only possible by
the administrator of your communication system.
4) If you want to use myPortal for Desktop with an automatic login in the future,
enable the check box Save Password. The Login window will then no longer
be displayed. You can change this option at any time.
NOTICE: You should use the automatic login only if you are
certain that no-one else has access to your user account.
Otherwise, unauthorized users could, for example, potentially
access your voicemails and fax messages or redirect your station
number to external toll-based destinations.
5) If you are also a user of myAttendant, select myPortal in the drop-down list.
6) If the Server IP is displayed, enter the IP address or the name of the
communication system or UC server in that field.
7) Click Login.
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Installing and Starting myPortal for Desktop
How to Exit myPortal for Desktop
Related Topics
Related Topics
• How to Install myPortal for Desktop (Windows)
•
How to Install myPortal for Desktop (Mac OS)
•
How to Change the Password
•
How to Enable or Disable an Automatic Login
•
How to Resolve the Problem: No Connection to the Communication System
(Windows)
•
How to Resolve the Problem: Some other Application Starts Instead of
myPortal
3.4 How to Exit myPortal for Desktop
On 64-bit Microsoft Windows operating systems, it may be necessary to manually
close myPortal for Desktop before shutting down the PC.
Step by Step
1) Click on the Close icon in the title bar of the myPortal for Desktop window.
2) Click on Yes.
Related Topics
3.5 How to Uninstall myPortal for Desktop (Windows)
Prerequisites
•
myAttendant is also no longer required.
Step by Step
1) Close myPortal for Desktop.
INFO: Please make sure that you refer to the notes in the
ReadMe first.rtf file.
2) Select one of the following options:
•
Windows XP:
Click in the Control Panel on Software.
•
Windows Vista:
Click in the Control Panel on Programs and Features.
3) Click on Edit in the context menu of the CommunicationsClients entry.
4) Click Modify.
5) Select the myPortal for Desktop / myAttendant feature to be uninstalled.
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How to Uninstall myPortal for Desktop (Mac OS)
Related Topics
Related Topics
• How to Install myPortal for Desktop (Windows)
•
How to Install myPortal for Desktop (Mac OS)
3.6 How to Uninstall myPortal for Desktop (Mac OS)
Step by Step
1) Close myPortal for Desktop.
INFO: Please make sure that you refer to the notes in the
ReadMe first.rtf file.
2) Click in Finder on Programs.
3) Drag myPortal to the Recycle Bin.
Related Topics
Related Topics
• How to Install myPortal for Desktop (Windows)
•
How to Install myPortal for Desktop (Mac OS)
3.7 Automatic Updates
Automatic updates ensure that the UC clients are always kept up-to-date with the
latest version.
If a new version is available, the update will either be installed automatically or
you will be notified that an update is available. If necessary, a message is
displayed indicating that one or more applications must be closed to perform the
update.
INFO: We recommend that you always perform the updates
offered. This also applies to software that is required for certain
UC clients.
Related Topics
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21
Installing and Starting myPortal for Desktop
Upgrading from OpenScape Office V2 to OpenScape Office V3
3.7.1 How to Perform Automatic Updates (Windows)
Prerequisites
•
You have received a message such as: Client update available.
Please wait while the update is done. Please close the
following programs to continue the update: [...].
›
Close the named programs.
Step by Step
Next steps
Restart myPortal for Desktop after the automatic update.
Related Topics
3.7.2 How to Perform Automatic Updates (MAC OS)
Prerequisites
•
You have received a message about a pending update.
›
Click OK.
Step by Step
Next steps
myPortal for Desktop restarts after the automatic update.
Related Topics
3.8 Upgrading from OpenScape Office V2 to OpenScape Office V3
An upgrade from OpenScape Office V2 to OpenScape Office V3 requires a
different procedure to the usual updates.
INFO: Please make sure that you refer to the notes in the
ReadMe first.rtf file.
INFO: These upgrade instructions do not apply to OpenScape
Business.
All UC clients of OpenScape Office V2 must be uninstalled. The UC clients of the
current version must then be installed. The procedure to be followed also
depends on the operating system. For more information on upgrading to
OpenScape Office V3, contact the administrator of your communication system.
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Installing and Starting myPortal for Desktop
Upgrading from OpenScape Office V2 to OpenScape Office V3
Custom Configuration
Your custom configuration is retained for the most part, except for the following
areas under Setup:
•
My Preferences > Presentation
•
My Preferences > Notification
•
My Preferences > Miscellaneous
After the upgrade, you should check the configuration in these areas and edit
them if required.
Improved Security Concept
OpenScape Office V3 includes an improved security concept that ensures
protection against unauthorized access to the UC clients and to the voicemail box.
This optimizes the protection of your personal data and prevents toll fraud.
•
New password
The new password must consist of at least six digits and applies to all UC
clients as well as for telephone access to your voicemail box.
After the upgrade, you will be prompted to change your password when you
start a UC client or access your voicemail box via the phone for the first time.
•
Monitoring password entry attempts
If the wrong password is entered five times, your access to all UC clients will
be locked. Unlocking is only possible by the administrator of the
communication system.
Related Topics
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First Steps
Upgrading from OpenScape Office V2 to OpenScape Office V3
4 First Steps
EDITED DOC!!!!The First Steps describe the recommended actions to be taken
right at the beginning.
Change the password
NOTICE: For security reasons, you should change your
password after logging in for the first time. Otherwise,
unauthorized users could, for example, potentially access your
voicemails and fax messages or redirect your station number to
external toll-based destinations by simply using the default
password.
Select the language settings
Select the respective language for:
•
the user interface of myPortal for Desktop
•
the menu and internal system announcements.
Record your name announcement
Your name announcement is used as an independent component of the
announcements played back by the communication system:
•
when your voicemail box notifies callers about your Presence status
•
for conferences where you are the inviter, as a greeting to the participants:
"... has invited you to participate in a conference"
•
for conferences, to inform participants that you have joined:
"... has joined the conference."
Record your personal greeting
Your personal greeting is played back to callers by default when they reach your
voicemail box. For example: "I am unfortunately unable to take your call at the
moment …". The following announcements are possible as personal greetings:
•
general personal greeting
•
Personal greeting for Busy:
•
Personal greeting for No Answer:
INFO: You can record further announcements; see Voicemail
Box.
Specify your email address
Enter your email address so that the communication system can invite you to
conferences by email and notify you about new voice and Fax messages.
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First Steps
How to Select the User Interface Language
Create your Favorites list
Your Favorites list will provide you with a constant view of your most important
contacts and enable you to call them with one click.
Importing Outlook Contacts into myPortal for Desktop (Windows)
You can have your Outlook contacts imported into the personal directory of
myPortal for Desktop automatically on starting. You can then call them
conveniently by using myPortal for Desktop, for example.
Related Topics
Related Topics
• Voicemail Box
4.1 How to Select the User Interface Language
Step by Step
1) Click on Setup.
2) Click on My Preferences > Appearance.
3) Select the Language from the drop-down list.
4) Click Save.
Next steps
Exit myPortal for Desktop and restart the application.
Related Topics
4.2 How to Select the Language of the Voicemail Box
Step by Step
1) Click on Setup.
2) Click on Communications > VoiceMail Settings.
3) Select the desired language from the VoiceMail Language drop-down list.
4) Click Save.
Related Topics
4.3 How to Record your Name Announcement
INFO: You can also record your name announcement via the
Phone menu of the voicemail box.
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First Steps
How to Record your Personal Greeting
Step by Step
1) Click Setup.
2) Click Profiles and then on any profile.
3) Click Record.
4) Click on My VoiceMail Name in the list of announcements.
5) Click Record. The voicemail box will now call you on your phone.
6) Accept the call from the voicemail box.
7) Speak out your name after the tone.
8) Click Stop.
9) If you want to listen to the announcement on the phone, click on Play. To exit
the playback loop, click on Stop.
10) If you want to record the announcement again, click on Record again.
11) Click on Close, followed by Save.
Related Topics
Related Topics
• How to Record your Personal Greeting
•
Voicemail Box
4.4 How to Record your Personal Greeting
INFO: You can also record your personal greeting via the Phone
menu of the voicemail box.
Step by Step
1) Click Setup.
2) Click Profiles and then on any profile.
3) Click Record.
4) Select one of the following options:
•
If you want to record the general personal greeting, click on My VoiceMail
Greeting.
•
If you want to record the personal greeting for Busy, click on Busy.
•
If you want to record the personal greeting for No Answer, click on No
Answer.
5) Click Record. The voicemail box will now call you on your phone.
6) Accept the call from the voicemail box.
7) Speak out your personal greeting after the tone.
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First Steps
How to Specify your Email Address
8) Click Stop.
9) If you want to listen to the announcement on the phone, click on Play. To exit
the playback loop, click on Stop.
10) If you want to record the announcement again, click on Record.
11) Click Save.
Related Topics
Related Topics
• How to Record your Name Announcement
•
Voicemail Box
4.5 How to Specify your Email Address
Prerequisites
•
The administrator of your communication system has configured the sending
of emails.
Step by Step
1) Click on Setup.
2) Click on Personal Details > My Personal Details.
3) Enter your email address under Email.
4) Click Save.
Related Topics
4.6 How to Create a Favorites List
Step by Step
1) Click on the Directories tab or in the corresponding window.
2) Click on one of the directories: Internal Directory, External Directory or
Personal Directory.
3) Drag the desired contact to the Favorites list.
Related Topics
Related Topics
• Favorites List
4.7 How to Enable the Import of Outlook or Mac OS Contacts at Startup
Prerequisites
•
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You are working under Windows.
27
First Steps
How to Enable the Import of Outlook or Mac OS Contacts at Startup
Step by Step
1) Click on Setup.
2) Click on My Preferences > Outlook Connectivity.
3) Enable the Import Outlook Contacts on Startup check box.
4) Click Save.
Related Topics
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Unified Communications
Presence Status and CallMe Service
5 Unified Communications
Unified Communications is a generic term that refers to the integration of different
communication systems, media, devices and applications within an environment
(e.g., telephony, presence, voicemail and instant messaging).
Related Topics
5.1 Presence Status and CallMe Service
The Presence status and CallMe service display and optimize the availability of
subscribers. The Presence status enables simple status-based call forwarding as
well as rule-based call forwarding, which can be flexibly configured with
myPortal for Desktop or myPortal for Outlook.
Related Topics
5.1.1 Presence Status
The Presence status indicates the availability of internal subscribers (including
mobile subscribers) in the Favorites list, the internal directory, the virtual
conference room and via voicemail announcements. In addition, the Presence
status controls the availability of internal subscribers with status-based call
forwarding, rule-based call forwarding and the personal AutoAttendant.
You can change your Presence status in myPortal for Desktop and also in the
Phone menu of the voicemail box. Deactivating call forwarding at the telephone
returns you to the Office presence status. For every change in the Presence
status (except for Office and CallMe), you also define the scheduled time of your
return to the Office or CallMe status.
The drop-down list for the Presence status includes the following symbols:
Symbol
Presence status
Office
Availability
Available at the normal workplace
Only selectable if the CallMe
service is not active
Otherwise, CallMe appears
here.
CallMe
Available at an alternative workplace
Only selectable if the CallMe
service is active Otherwise,
Office appears here.
Meeting
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absent - Redirected to voicemail or statusbased call forwarding to another phone
number
29
Unified Communications
Presence Status and CallMe Service
Symbol
Presence status
Availability
Sick
absent - Redirected to voicemail or statusbased call forwarding to another phone
number
Break
absent - Redirected to voicemail or statusbased call forwarding to another phone
number
Gone Out
absent - Redirected to voicemail or statusbased call forwarding to another phone
number
Vacation
absent - Redirected to voicemail or statusbased call forwarding to another phone
number
Lunch
absent - Redirected to voicemail or statusbased call forwarding to another phone
number
Gone Home
absent - Redirected to voicemail or statusbased call forwarding to another phone
number
Do Not Disturb
absent - Redirected to voicemail or statusbased call forwarding to another phone
number
(not available for Mobility
Entry or MULAP)
CallMe is shown in the Favorites list and in the internal directory as Office. The
following additional symbols are available there:
Symbol
Presence or connection status
Subscriber receives a call
Subscriber is calling
The subscriber is on the phone
Presence status is not visible
Phone is not connected
INFO: For subscribers without system telephones (e.g., ISDN or
analog), the Favorites list and the internal directory do not indicate
any presence, but only the connection status.
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Unified Communications
Presence Status and CallMe Service
Mapping of the External XMPP Status Internally (Classic User Interface)
The external XMPP status is mapped internally, so you can see the presence
status of external XMPP communication partners in the Favorites list or the
external directory, for example, provided XMPP has been configured. The
following mappings apply (from left to right):
XMPP status
Represented as presence status
Online
Office
DND
Meeting
Away
Out of the Office
Extended Away
Vacation
INFO: Outlook contacts must include the XMPP ID In the IM
address in accordance with the following pattern:
xmpp:[email protected]
Mapping of the Internal Presence Status Externally
External XMPP communication partners can see your XMPP status, provided
XMPP has been configured. The following mappings apply (from left to right):
Presence status
Represented as XMPP status
Office
Online
Meeting
DND
Sick
Away
Break
Away
Out of the Office
Away
Lunch
Away
Gone Home
Away
Vacation
Extended Away
Call Forwarding to the Voicemail Box
If your Presence status is not Office or CallMe, the communication system
redirects your incoming calls to the configured forwarding destination (by default,
your voicemail box) and notifies the callers via status-based announcements
about the nature of your absence and the scheduled time for your return.
Info Text
You can enter any info text for your current presence status, e.g., "I am in Room
No. ..." when attending a meeting. The info text is displayed in the Favorites list,
in the internal directory and in the virtual conference room. The info text is deleted
when you change your presence status.
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Unified Communications
Presence Status and CallMe Service
Automatic Reset of the Presence Status
You can have your Presence status automatically reset to Office at the end of
your scheduled absence. Otherwise, the communication system extends the
current Presence status in increments of 15 minutes until you change it yourself.
Visibility of your Presence Status
For each subscriber in the internal directory, you can specify whether that
subscriber can see your Presence status other than Office and CallMe as well as
the scheduled time of your return and any info text you may have entered.
Automatic Update of Presence Status via Outlook / iCal Appointments
You can automatically control your Presence status via appointments (but not for
those that have been proposed or declined) by using specific keywords in the
Subject line. You can choose between the following calendars:
•
Exchange calendar (on the Exchange Server)
The automatic update of the presence status via Outlook appointments
occurs independently, regardless of whether or not your PC is running. The
administrator must configure the Exchange Calendar Integration for this
function.
•
Outlook calendar
The automatic update of the presence status via Outlook appointments
requires myPortal for Desktop to have been started on your PC.
•
iCal calendar
You can use the following keywords:
•
Meeting
•
Sick
•
Break
•
Gone Out
•
Vacation
•
Lunch
•
Gone Home
The keywords depend on the language set for the user interface. The keywords
may be located anywhere in the Subject line. If the Subject line contains more
than one such keyword, only the fist takes effect. When this function is enabled,
your Presence status changes automatically at the start and end time of the
relevant appointment. The check for calendar appointments occurs at 30-second
intervals.
NOTICE: When enabling this function, please bear in mind that
any appointments with these keywords in the Subject line could
lead to undesirable changes in your Presence status.
Consequently, you may nee to change the Subject line if needed.
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Unified Communications
Presence Status and CallMe Service
Automatic Creation of Outlook Appointments when Absent)
You can have appropriate Outlook appointments created automatically when you
are absent by a change in your Presence status. The Subject line of the
corresponding Outlook appointment consists of your Presence status and the text
"(Auto)", for example: "Meeting (Auto)". The start and end times for the
appointment involved correspond to your entries in myPortal for Desktop. The
end time of the Outlook appointment remains unchanged in the event of a
possibly delayed return. The Outlook appointments are created in your local pst
file, regardless of whether or not your Outlook is open.
Screen Pops on Changing the Presence Status
You can have changes to your Presence status indicated by a screen pop.
Related Topics
Related Topics
• User Interface Elements
•
Directories
•
Favorites List
•
Journal
•
How to Enable or Disable the Announcement of your Presence Status for
External Callers
•
How to Enable or Disable the Announcement of your Presence Status for
Specific Callers
•
CallMe Service
•
Status-based Call Forwarding
•
Rule-Based Call Forwarding
•
Personal AutoAttendant
5.1.1.1 How to Change the Presence Status to Absent
Step by Step
1) Select one of the following options in the drop-down list for the Presence
status: Meeting, Sick, Break, Out of the Office, Vacation, Lunch, Gone
Home or Do Not Disturb.
2) Select one of the following options to specify the time of your return:
•
Click on one the four buttons with the desired time duration.
•
Select a time and a date in the calendar control.
3) If you want to specify an info text for the Presence status, select one of the
following options:
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•
Enter the info text in the Notes drop-down list.
•
Select one of the previously used info texts shown in the Notes dropdown list.
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4) Click OK.
Related Topics
Related Topics
• How to Change the Presence Status to Office
•
How to Enable or Disable Automatic Resetting of the Presence Status
•
How to Enable the CallMe Service
5.1.1.2 How to Change the Presence Status to Office
INFO: You can also return to the Office presence status by
deactivating the call forwarding at the telephone.
Step by Step
1) Select Office in the drop-down list for the Presence status.
2) Click on the option Return to the office.
3) If you want to specify an info text for the Presence status, select one of the
following options:
•
Enter the info text in the Notes drop-down list.
•
Select one of the previously used info texts shown in the Notes dropdown list.
4) Click OK.
Related Topics
Related Topics
• How to Change the Presence Status to Absent
•
How to Enable or Disable Automatic Resetting of the Presence Status
5.1.1.3 How to Add an Info Text for your Presence Status
Prerequisites
•
You are working with the modern user interface.
Follow these steps if you want to add an info text without changing your presence.
Step by Step
1) Click in the text field for the info text about your presence status.
2) Enter the desired info text.
Related Topics
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5.1.1.4 How to Enable or Disable Automatic Resetting of the Presence Status
Step by Step
1) Click on Setup.
2) Click on My Preferences > Miscellaneous.
3) Select one of the following options:
•
If you want to enable automatic resetting of the Presence status to Office,
select the Auto back to office check box.
•
If you want to disable automatic resetting of the Presence status to Office,
clear Auto back to office check box.
4) Click Save.
Related Topics
Related Topics
• How to Change the Presence Status to Absent
•
How to Change the Presence Status to Office
•
How to Enable the CallMe Service
5.1.1.5 How to Change the Visibility of your Presence Status for Others
Step by Step
1) Click on Setup.
2) Click on Sensitivity > Presence Visibility.
3) Select one of the following options:
•
If you want to make your presence visible to a specific subscriber, enable
the check box in the appropriate row.
•
If you want to make your presence invisible to a specific subscriber, clear
the check box in the appropriate row.
•
If you want to make your presence visible to all subscribers, click Select
All.
•
If you want to make your presence invisible to all subscribers, click
Unselect All.
4) Click Save.
Related Topics
Related Topics
• How to Enable or Disable the Announcement of your Presence Status for
Specific Callers
•
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5.1.1.6 How to Enable or Disable Automatic Updating of the Presence Status via
Outlook/iCal Appointments
Prerequisites
•
You are working under Windows.
•
For Outlook appointments: your administrator has configured the Exchange
Calendar Integration.
•
For Outlook appointments: you have specified a valid MS Exchange email
address in myPortal for Desktop.
Step by Step
1) Click on Setup.
2) Click on My Preferences > Outlook Connectivity.
3) Select one of the following options:
•
If you want to enable automatic updating of the Presence status via
Outlook appointments from the Exchange calendar, select the item
Exchange Calendar Integration in the drop-down list.
•
If you want to enable automatic updating of the Presence status via
Outlook appointments from the Outlook calendar, select the item Outlook
Calendar Integration in the drop-down list.
•
If you want to disable automatic updating of the Presence status via
appointments, select the item No Calendar Integration in the drop-down
list.
4) Click Save.
Related Topics
Related Topics
• How to Enable or Disable the Automatic Creation of Outlook Appointments
when Absent
•
Presence Status Keywords for Appointments
•
How to Specify your Email Address
5.1.1.7 How to Enable or Disable the Automatic Creation of Outlook Appointments when
Absent
Prerequisites
36
•
You are working under Windows.
•
Your administrator has configured the Exchange Calendar Integration.
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Step by Step
1) Click on Setup.
2) Click on My Preferences > Outlook Connectivity.
3) Choose one the following options in the Outlook area:
•
If you want to enable the automatic creation of Outlook appointments
when you are absent, select the check box Automatically generate
calendar appointments from my presence changes..
•
If you want to disable the automatic creation of Outlook appointments
when you are absent, clear the check box Automatically generate
calendar appointments from my presence changes..
4) Click Save.
Related Topics
Related Topics
• How to Enable or Disable Automatic Updating of the Presence Status via
Outlook/iCal Appointments
5.1.1.8 How to Enable or Disable Screen Pops on Changing the Presence Status
Step by Step
1) Click on Setup.
2) Click on My Preferences > Notifications.
3) Select one of the following options:
•
If you want to enable screen pops on changing the Presence status,
select the check box Display tray pop on change of presence.
•
If you want to disable screen pops on changing the Presence status, clear
the check box Display tray pop on change of presence.
4) Click Save.
Related Topics
Related Topics
• Screen Pops
5.1.2 CallMe Service
The CallMe service can be used to define any phone at an alternative workplace
as the CallMe destination at which you can be reached through your own internal
phone number. You can use the UC client at your alternative workplace exactly
as in the office and thus also make outgoing calls from the CallMe destination.
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Inbound Calls
Calls to your internal number are redirected to the CallMe destination. Your
internal phone number is displayed to the caller. Unanswered calls are forwarded
to the voicemail box after 60 seconds.
Outbound Calls
When you dial a number in the UC client, the communication system first calls you
at the CallMe destination. If you answer the call, the communication system then
calls the desired destination and connects you with it. Your internal phone number
is displayed at the destination (One Number Service).
Presence Status
When the CallMe service is enabled, the message "CallMe active" appears in
the display of your phone (not for analog and DECT phones). Other subscribers
will see your presence status as Office.
Activation
You can activate the CallMe service manually. In addition, the CallMe service is
also reactivated by an automatic reset of the Presence status following an
absence, provided it was active earlier. Then following types of CallMe
destinations are not supported:
•
Group
•
Redirected telephone
Deactivation
The CallMe service remains active until your Presence status changes.
Related Topics
Related Topics
• Presence Status
5.1.2.1 How to Enable the CallMe Service
Step by Step
1) Select Office in the drop-down list for the Presence status.
2) Click on the option Enable CallMe service.
3) Set the call number of the CallMe destination by one of the following methods:
38
•
Select one of your additional call numbers from the drop-down list.
•
Enter a phone number in dialable format or in canonical format in the
drop-down list.
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INFO: Do not enter a group or a redirected phone as the CallMe
destination.
4) Click OK.
Related Topics
Related Topics
• Call Number Formats
•
How to Change the Presence Status to Absent
•
How to Enable or Disable Automatic Resetting of the Presence Status
•
How to Define an Additional Phone Number
5.1.3 Status-based Call Forwarding
Status-based call forwarding enables you to forward calls based on your
Presence status to one of your additional phone numbers or your voicemail box.
You can configure status-based call forwarding for every Presence status except
Office, CallMe and Do Not Disturb. When you change your Presence status, the
communication system activates call forwarding to the destination defined by you
for this purpose. For example, if you are away from the office, to your mobile
phone or if you are on vacation, to your representative.
Related Topics
Related Topics
• Presence Status
•
How to Define an Additional Phone Number
•
Rule-Based Call Forwarding
•
How to Define an Additional Phone Number
5.1.3.1 How to Configure Status-based Call Forwarding
Prerequisites
•
You have configured at least one additional phone number.
Step by Step
1) Click on Setup.
2) Click on Call Rules > Forwarding Destinations.
3) Choose one of the following destinations from the drop-down list in the row
with the appropriate Presence status: None, Mobile, Assistant, External 1,
External 2, Home or Voicemail.
4) Click Save.
Related Topics
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5.1.4 Rule-Based Call Forwarding
Rules-based call forwarding enables you to forward calls based on numerous
conditions and exceptions even more flexibly than with status-based call
forwarding, e.g., to forward calls from unknown contacts to your voicemail box.
In addition, rule-based call forwarding also supports:
•
Any destinations
•
Presence status Office, CallMe and Do Not Disturb
You can define rules are activate or deactivate them at any time by using the
Rules wizard. A rule can only be active if your phone has not been forwarded.
Status-based call forwarding (except to the voicemail box) overrides rule-based
call forwarding.
When a call forwarding rule is active, its name appears on the display of your
telephone.
When an inbound call is received, the communication system checks the
applicability of the active rule in accordance with its sequential order in the Rules
wizard. Only the first applicable rule is executed. In this case, your phone will ring
once, and the communication system will then forward your call to the defined
destination.
You can define several types of conditions and exceptions (except when ...) in one
rule. However, you cannot define a condition with an exception of the same type.
For example, it is not possible to define a condition of the type "On certain
weekdays" together with an exception of the type "Except on certain weekdays".
Types of Conditions and Exceptions
•
(except) for certain Presence status
•
(except) from certain people (in the internal directory, external directory,
personal directory or from any station number)
•
(except) when transferred to you from certain people (in the internal directory,
external directory, personal directory or from any station number)
•
(except) from a certain type, i.e., internal, external or Unknown Contact
•
(except) on a certain date (also on multiple dates)
•
(except) on certain weekdays
•
(except) between a certain Start and End date
•
(except) between a certain Start and End time
Related Topics
Related Topics
• Presence Status
•
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5.1.4.1 How to Add a Call Forwarding Rule
Step by Step
1) Click on Setup.
2) Click on Call Rules > Rules Engine.
3) Click on New.
4) Enter a name for the rule under Name for rule (max. 15 characters).
5) Select one of the following options:
•
If you want the rule to take effect immediately, enable the check box This
rule is active.
•
If you do not want the rule to take effect yet, clear the check box This rule
is active.
6) Click Destination.
7) Enter the phone number in canonical or dialable format and click OK.
8) Click Next.
9) If you want to add a condition, enable the check box When ... in the
appropriate row and click in the lower area on the desired underlined details
(Start Date, End Date, Start Time, End Time, People, Type, Date Values,
Weekdays, transfer people or Presence Status) to specify the condition
more precisely in the next dialog.
10) Click Next.
11) If you want to add an exception, enable the check box Except when ... in the
appropriate row and click in the lower area on the desired underlined details
(Start Date, End Date, Start Time, End Time, People, Type, Date Values,
Weekdays or Presence Status) to specify the exception more precisely in
the next dialog.
12) Click Next followed by Finish.
13) Click Save.
Related Topics
Related Topics
• Call Number Formats
•
How to Edit a Call Forwarding Rule
•
How to Copy a Call Forwarding Rule
•
How to Rename a Call Forwarding Rule
•
How to Remove a Call Forwarding Rule
•
How to Change the Order of Call Forwarding Rules
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5.1.4.2 How to Edit a Call Forwarding Rule
Step by Step
1) Click on Setup.
2) Click on Call Rules > Rules Engine.
3) Click on the relevant rule and then on Edit.
4) Select one of the following options:
•
If you want the rule to take effect immediately, enable the check box This
rule is active.
•
If you do not want the rule to take effect, clear the check box This rule is
active.
5) If you want to change the phone number, click in the lower area on the
underlined phone number and then enter the desired phone number in
canonical or dialable format and click OK.
6) Click Next.
7) Select one of the following options:
•
If you want to add a condition, enable the check box When ... in the
appropriate row and click in the lower area on the desired underlined
details (Start Date, End Date, Start Time, End Time, People, Type,
Date Values, Weekdays, transfer people or Presence Status) to
specify the condition more precisely in the next dialog.
•
If you want to edit a condition, click in the lower area on the appropriate
underlined detail (Start Date, End Date, Start Time, End Time, People,
Type, Date Values, Weekdays, transfer people or Presence) to specify
the exception more precisely in the next dialog.
•
If you want to remove a condition, clear the When … check box in the
appropriate row.
8) Click Next.
9) Select one of the following options:
•
If you want to add an exception, enable the check box Except when ... in
the appropriate row and click in the lower area on the desired underlined
details (Start Date, End Date, Start Time, End Time, People, Type,
Date Values, Weekdays or Presence Status) to specify the exception
more precisely in the next dialog.
•
If you want to edit an exception, click in the lower area on the appropriate
underlined detail (Start Date, End Date, Start Time, End Time, People,
Type, Date Values, Weekdays or Presence Status) to specify the
exception more precisely in the next dialog.
•
If you want to remove an exception, clear the Except when … check box
in the appropriate row.
10) Click Next followed by Finish.
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11) Click Save.
Related Topics
Related Topics
• Call Number Formats
•
How to Add a Call Forwarding Rule
•
How to Copy a Call Forwarding Rule
•
How to Rename a Call Forwarding Rule
•
How to Remove a Call Forwarding Rule
•
How to Change the Order of Call Forwarding Rules
5.1.4.3 How to Copy a Call Forwarding Rule
Step by Step
1) Click on Setup.
2) Click on Call Rules > Rules Engine.
3) Click on the relevant rule and then on Copy.
4) Enter a name for the new rule (max. 15 characters) and click OK.
5) Click Save.
Related Topics
Related Topics
• How to Add a Call Forwarding Rule
•
How to Edit a Call Forwarding Rule
•
How to Rename a Call Forwarding Rule
•
How to Remove a Call Forwarding Rule
•
How to Change the Order of Call Forwarding Rules
5.1.4.4 How to Rename a Call Forwarding Rule
Step by Step
1) Click on Setup.
2) Click on Call Rules > Rules Engine.
3) Click on the relevant rule and then on Rename.
4) Enter a new name for the new rule (max. 15 characters) and click OK.
5) Click Save.
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Related Topics
Related Topics
• How to Add a Call Forwarding Rule
•
How to Edit a Call Forwarding Rule
•
How to Copy a Call Forwarding Rule
•
How to Remove a Call Forwarding Rule
•
How to Change the Order of Call Forwarding Rules
5.1.4.5 How to Remove a Call Forwarding Rule
Step by Step
1) Click on Setup.
2) Click on Call Rules > Rules Engine.
3) Click on the relevant rule and then on Remove.
4) Click Save.
Related Topics
Related Topics
• How to Add a Call Forwarding Rule
•
How to Edit a Call Forwarding Rule
•
How to Copy a Call Forwarding Rule
•
How to Rename a Call Forwarding Rule
•
How to Change the Order of Call Forwarding Rules
5.1.4.6 How to Change the Order of Call Forwarding Rules
Step by Step
1) Click on Setup.
2) Click on Call Rules > Rules Engine.
3) Click on the rule that you want to move.
4) Select one of the following options:
•
If you want to move the rule up by one position in the order, click on Move
Up.
•
If you want to move the rule down by one position in the order, click on
Move Down.
5) Click Save.
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Related Topics
Related Topics
• How to Add a Call Forwarding Rule
•
How to Edit a Call Forwarding Rule
•
How to Copy a Call Forwarding Rule
•
How to Rename a Call Forwarding Rule
•
How to Remove a Call Forwarding Rule
5.2 Directories and Journal
Directories, the Favorites List and the Journal organize contacts and calls.
Related Topics
5.2.1 Directories
Directories organize your contacts.
myPortal for Desktop provides the following directories, which support the
functions shown below:
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Symbol
Directory
Make
Call
Personal directory:
Look up
caller
names
Send Instant
Message
Add to
Favorites
Add to
Conference
x
x
-
x
x
x
x
x
x
x
x
x
-
x
x
x
x
-
x
x
You can use the personal directory to
either add, edit and delete your personal
contacts individually or, when using
Windows, to import your Outlook contacts
on starting myPortal for Desktop. If you
import the Outlook contacts, you cannot
edit them in myPortal for Desktop.
Internal directory (symbol for system
phones in accordance with current
Presence status)
Contains internal subscribers and groups
for which the display is activated in the
system together with their presence status
(only system telephones) as well as any
additional phone numbers, provided the
subscriber has made this information
visible to other internal subscribers. When
a subscriber is absent, you can see the
scheduled time of return in the Date /
Time column, provided that subscriber
has allowed his or her Presence status to
be visible to you. and any info text that
may have been entered by the subscriber
are also displayed.
External directory:
Contains contacts from a corporate
directory and possibly from the public
Exchange folder (not usable with
Office 365) and must be configured by the
administrator of the communication
system.
External Offline Directory (LDAP):
Contains contacts from the LDAP
corporate directory and must be
configured by the administrator of the
communication system. The external
offline directory is only used for the
search.
INFO: Phone numbers in directories should always be entered in
canonical format wherever possible.
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Contact Details
Depending on the directory involved, the List view of contacts in the classic
interface shows different details from among those listed below: Extension,
Date / Time, Last Name, First Name, Mobile Ph., Assistant Ph., External,
Home Ph. 1, Business Ph. 1, Business Ph. 2, Fax Ph., Email, XMPP ID,
Department, Site, Company and Customer ID.
Simple Search
You can search the directories by First Name, Last Name or a call number. The
directories are searched in the order shown in the table above. The search can
be conducted using whole words and also with partial search terms such as a part
of a station number, for example. The set search options remain in effect for
subsequent searches. Al search terms used are saved. You can optionally delete
the list of search terms used.
Advanced Search
You can selectively search in the Title, First Name, Last Name, Company,
Extension, Company Ph., Business Ph. 1, Business Ph. 2, Home Ph. 1,
Home Ph. 2, Mobile Number and Email fields and limit the maximum number of
hits. The modern interface of myPortal for Desktop does not support the
advanced search.
Sorting
You can sort the contacts of a directory by any column in ascending or descending
alphanumeric order. The direction in which the triangle at a column header is
pointing indicates the ascending or descending order. The modern interface of
myPortal for Desktop does not support sorting.
Zooming in on an Entry
You can zoom in on a specific entry one character at a time in the column by which
the entries are sorted. For example, you could jump to the first Last Name starting
with "Sen" one letter at a time. This method can also be used in the results of a
search. The modern interface of myPortal for Desktop does not support zooming
in on an entry.
Related Topics
Related Topics
• User Interface Elements
•
How to Pick up a Call for Another Subscriber
•
How to Call from a Directory (Classic User Interface)
•
How to Call from a Directory (Modern User Interface)
•
How to Enable or Disable the Opening of the Main Window on Inbound Calls
•
How to Send an Instant Message
•
How to Add a Contact to the Favorites List (Classic User Interface)
•
How to Add a Contact to the Favorites List and Personal Contacts (Modern
User Interface)
•
How to Add Contacts from the Journal to the Personal Directory
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•
How to Add Conference Participants
•
Favorites List
•
Screen Pops
•
Presence Status
•
Configuration
5.2.1.1 How to Search in Directories (Classic User Interface)
Step by Step
1) Click on the Directories tab or in the corresponding window.
2) Click on Search to open the Search mask.
3) If necessary, click on Options to display the Search options.
4) Select one of the following Search options:
•
If you want to search for a full word, enable the Match Full Word check
box.
•
If you want to search for a part of a word, clear the Match Full Word
check box.
5) If necessary, click on Advanced to switch between simple and advanced
searches.
6) Select one of the following options:
•
If you want to perform a simple search, enter a search term in the dropdown list and click Search. If your search returns a result,
myPortal for Desktop will display a hit list.
•
If you want to perform an advanced search, click on Advanced, enter a
search term in the appropriate field and click Search. If your search
returns a result, myPortal for Desktop will display a hit list.
7) To abort an ongoing search, click Stop.
8) To delete the list of search terms used, click Clear History.
9) To return from the hit list to the directory, click on the desired directory.
Related Topics
Related Topics
• How to Add a Contact to the Favorites List (Classic User Interface)
•
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5.2.1.2 How to Search in Directories (Modern User Interface)
Step by Step
1) Click on the Directories / Search tab.
2) Enter a search term in the input field.
3) Select one of the following Search options:
•
If you want to search for a full word, select the Match Full Word option.
•
If you want to search for a part of a word, select In string.
4) Click on the Search button.
Related Topics
Related Topics
• How to Add a Contact to the Favorites List (Classic User Interface)
•
How to Add Conference Participants
5.2.1.3 How to Sort a Directory
Prerequisites
•
You are working with the classic user interface.
Step by Step
1) Click on the Directories tab or in the corresponding window.
2) Click on the desired directory, e.g., Internal Directory.
3) Click on one of the column titles, e.g., Last Name, to sort the contacts by this
criterion in ascending alphanumeric order.
4) If you want to reverse the sort order, click again on column header.
5) To jump to the first entry in the sorted column that begins with a specific
character, click on any contact in the directory and enter the desired
character.
Related Topics
Related Topics
• How to Zoom in on an Entry
5.2.1.4 How to Perform a Quick Search by Name
Step by Step
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press the Enter key.
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Related Topics
5.2.1.5 How to Zoom in on an Entry
Prerequisites
•
You are working with the classic user interface.
•
The list is sorted by the column containing an item that you want to zoom in
on.
Step by Step
1) Click on any item in the list.
2) Enter the first character of the desired hit.
Related Topics
Related Topics
• How to Sort a Directory
•
Journal
•
How to Sort the Journal
5.2.1.6 How to Add a Personal Contact
Prerequisites
•
The importing of Outlook or Mac OS contacts at startup is disabled.
•
You are working with the classic user interface.
Step by Step
1) Click on the Directories tab or in the corresponding window.
2) Click on Personal Directory.
3) Click Add.
4) Enter the contact data in the Personal Contact window.
INFO: Any XMPP ID that may be specified must match the
pattern xmpp:[email protected]
5) Click Save.
Related Topics
Related Topics
• How to Add a Contact to the Favorites List and Personal Contacts (Modern
User Interface)
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•
How to Add a Contact to the Favorites List and Personal Contacts (Modern
User Interface)
•
How to Edit a Personal Contact
•
How to Delete a Personal Contact
•
How to Enable or Disable the Import of Outlook or Mac OS Contacts at Startup
5.2.1.7 How to Edit a Personal Contact
Prerequisites
•
The importing of Outlook or Mac OS contacts at startup is disabled.
•
You are working with the classic user interface.
Step by Step
1) Click on the Directories tab or in the corresponding window.
2) Click on Personal Directory.
3) Click on the relevant personal contact.
4) Click Edit.
5) Edit the contact data in the Personal Contact window.
INFO: Any XMPP ID that may be specified must match the
pattern xmpp:[email protected]
6) Click Save.
Related Topics
Related Topics
• How to Add a Personal Contact
•
How to Delete a Personal Contact
•
How to Enable or Disable the Import of Outlook or Mac OS Contacts at Startup
5.2.1.8 How to Delete a Personal Contact
Prerequisites
•
The importing of Outlook or Mac OS contacts at startup is disabled.
•
You are working with the classic user interface.
Step by Step
1) Click on the Directories tab or in the corresponding window.
2) Click on Personal Directory.
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3) Select one of the following options:
•
Click on the relevant personal contact.
•
Mark the relevant personal contacts.
4) Click on Remove, followed by Yes.
Related Topics
Related Topics
• How to Add a Personal Contact
•
How to Edit a Personal Contact
•
How to Enable or Disable the Import of Outlook or Mac OS Contacts at Startup
5.2.1.9 How to Enable or Disable the Import of Outlook or Mac OS Contacts at Startup
Prerequisites
•
You are working under Windows.
Step by Step
1) Click on Setup.
2) Click on My Preferences > Outlook Connectivity.
3) Choose one the following options in the Outlook area:
•
If you want to enable the importing of Outlook contacts on starting
myPortal for Desktop, select the Import Outlook Contacts on Startup
check box.
•
If you want to disable the importing of Outlook contacts on starting
myPortal for Desktop, clear the Import Outlook Contacts on Startup
check box.
4) Click Save.
Related Topics
Related Topics
• How to Add a Personal Contact
•
How to Edit a Personal Contact
•
How to Delete a Personal Contact
5.2.1.10 How to Export a Personal Directory
You can export your personal directory including all contact details in a .CSV file
with ";" as field delimiter.
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Step by Step
1) Click on the Directories tab.
2) Click on Personal Directory.
3) Click Export.
4) Select the directory in which the CSV file will be stored and click Save.
Related Topics
5.2.1.11 How to Import a Personal Directory
You can import a CSV or XML file into myPortal for Desktop. The imported contact
details will be displayed in the personal directory. You can later edit the imported
contacts details.
Prerequisites
•
You have exported the existing personal directory by clicking on Export under
Directories> Personal Directories and saving the exported file.
•
You have included the contact details in the exported personal directory at the
existing format, with ";" as field delimiter.
•
You are working with the classic user interface.
INFO: After importing the contact details, you can switch to the
modern user interface if needed.
INFO: The import will overwite the existing contacts in the
personal directory.
Step by Step
1) Click on the Directories tab.
2) Click on Personal Directory.
3) Click Import.
A pop up is displayed, indicating that the import will overwrite the existing
personal directory.
4) Select the CSV file including your personal directory and click Open.
The personal directory is uploaded to the system.
Related Topics
5.2.2 Favorites List
The Favorites list provides you with a constant view of selected contacts. These
contacts can also be called very easily directly from the Favorites list. All internal
subscribers with system telephones and, with the classic user interface also
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external XMPP communication partners, are shown together with their Presence
status and can be contacted via instant messaging.
You can add contacts from all directories to the Favorites list. For favorites that do
not come from the internal directory, instead of the symbol for the Presence
status, the symbol for the source of the contact is displayed.
The Favorites list manages contacts in groups. The contacts in all groups can be
sorted by First Name, Last Name or their original sorting order.
When an internal subscriber is absent, you can determine the scheduled time of
his or her return by positioning the mouse pointer over the entry for that
subscriber, provided the subscriber has allowed his or her Presence status to be
visible to you.
For favorites with multiple phone numbers, you can specify a default number with
which the contact is to be called. The default phone number of a favorite can be
determined in the context menu from the symbol with the activated check box.
For each entry in the Favorites list, the modern user interface additionally displays
the image and info text on the presence status of the user in the overview, to the
extent that this is available. The Details view includes, among other things, the
standard phone number and context-sensitive buttons, e.g., for Make Call, Take
Call, Send Instant Message and Add to Conference.
Related Topics
Related Topics
• User Interface Elements
•
How to Pick up a Call for Another Subscriber
•
How to Create a Favorites List
•
Directories
•
How to Make a Call from the Favorites List (Classic User Interface)
•
How to Make a Call from the Favorites List (Modern User Interface)
•
How to Add Conference Participants
•
How to Send an Instant Message
•
Presence Status
•
Configuration
5.2.2.1 How to Add a Group to the Favorites List
Step by Step
1) Select one of the following options:
•
Classic user interface:
Right-click in a free area of the Favorites list to open the context menu and
select New Group.
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•
Modern user interface:
Click on the Favorites list icon, and then click in a free area of the
Favorites list to open the context menu and select Add Group.
2) Enter a Group Name.
3) Click OK.
Next steps
Add contacts to the Favorites list.
Related Topics
Related Topics
• How to Add a Contact to the Favorites List (Classic User Interface)
•
How to Add a Contact to the Favorites List and Personal Contacts (Modern
User Interface)
•
How to Delete a Group from the Favorites List
•
How to Rename a Group in the Favorites List
5.2.2.2 How to Rename a Group in the Favorites List
Step by Step
1) Select one of the following options:
•
Classic user interface:
Click on Rename Group in the context menu for the relevant group name
in the Favorites list.
•
Modern user interface:
Click on the Favorites list icon and then on Rename Group in the context
menu of the relevant group name in the Favorites list.
2) Enter a Group Name.
3) Click OK.
Related Topics
Related Topics
• How to Add a Group to the Favorites List
•
How to Delete a Group from the Favorites List
5.2.2.3 How to Delete a Group from the Favorites List
Step by Step
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•
Classic user interface:
Click on Remove Group in the context menu for the relevant group name
in the Favorites list.
•
Modern user interface:
Click on the Favorites list icon and then on Remove Group in the context
menu of the Favorites list.
Related Topics
Related Topics
• How to Add a Group to the Favorites List
•
How to Rename a Group in the Favorites List
5.2.2.4 How to Add a Contact to the Favorites List (Classic User Interface)
Step by Step
1) Click on the Directories tab or in the corresponding window.
2) Select one of the following options:
•
Click on one of the directories: Internal Directory, External Directory or
Personal Directory.
•
Search the directories; see How to Search in Directories (Classic User
Interface) for details.
3) Drag the desired contact to the Favorites list.
Related Topics
Related Topics
• How to Add a Contact to the Favorites List and Personal Contacts (Modern
User Interface)
•
Directories
•
How to Search in Directories (Classic User Interface)
•
How to Search in Directories (Modern User Interface)
•
How to Specify a Default Number for a Favorite
•
How to Add a Group to the Favorites List
•
How to Delete a Contact from the Favorites List
5.2.2.5 How to Add a Contact to the Favorites List and Personal Contacts (Modern User
Interface)
Step by Step
1) Click on the Favorites list icon.
2) In the context menu of the Favorites list, click on Add Favorites.
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3) Click on New Contact.
4) Enter the contact data.
INFO: Any XMPP ID that may be specified must match the
pattern xmpp:[email protected]
5) If you want to include the contact via the entered XMPP ID, click on
Subscribe for IM.
6) Click Add.
Related Topics
Related Topics
• How to Add a Contact to the Favorites List (Classic User Interface)
•
How to Add a Personal Contact
•
Directories
•
How to Add a Personal Contact
•
How to Specify a Default Number for a Favorite
•
How to Add a Group to the Favorites List
•
How to Delete a Contact from the Favorites List
5.2.2.6 How to Delete a Contact from the Favorites List
Step by Step
›
Select one of the following options:
•
Classic user interface:
Click on Remove Favorite in the context menu for the relevant contact in
the Favorites list.
•
Modern user interface:
Click on the Favorites list icon, and then on Remove Favorite in the
context menu of the relevant contact in the Favorites list.
Related Topics
Related Topics
• How to Add a Contact to the Favorites List (Classic User Interface)
•
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5.2.2.7 How to Change the Sorting of the Favorites List
Step by Step
›
Right-click in a free area of the Favorites list to open the context menu and
select one of the following entries:
•
Sort By First Name
•
Sort By Last Name
•
Sort By User Define for the original sorting order.
Related Topics
5.2.2.8 How to Specify a Default Number for a Favorite
Step by Step
1) Select one of the following options:
•
Classic user interface:
Click on Select Phone Number in the context menu for the relevant
contact in the Favorites list.
•
Modern user interface:
Click on the Favorites list icon and then on Select Phone Number in the
context menu of the relevant contact in the Favorites list.
2) Select the phone number that you want to use as the default number for this
favorite from the drop-down list.
3) Click OK.
Related Topics
Related Topics
• How to Add a Contact to the Favorites List (Classic User Interface)
•
How to Add a Contact to the Favorites List and Personal Contacts (Modern
User Interface)
•
How to Make a Call from the Favorites List (Classic User Interface)
•
How to Make a Call from the Favorites List (Modern User Interface)
5.2.2.9 How to Change the Width of the Favorites List
Prerequisites
58
•
You are working with the classic user interface.
•
The Favorites list is located in the main window of myPortal for Desktop.
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Step by Step
›
Move the right edge of the Favorites list with the mouse in the desired
direction.
Related Topics
Related Topics
• User Interface Elements
5.2.2.10 How to Enable or Disable Automatic Hiding of the Favorites List
Prerequisites
•
You are working with the classic user interface.
•
If you are working under a Mac OS: System Preferences > Accessibility >
Enable Access for Assistive Devices is enabled.
Automatic hiding of the Favorites list should not be enabled on a Citrix client,
since the client UI will otherwise also be hidden.
Step by Step
1) Click on the Setup symbol.
2) Click on My Preferences > Appearance.
3) Select one of the following options in the Favorites drop-down list:
•
If you want the Favorites list to be displayed at the edge of the screen and
automatically hidden, select Hide to the left or Hide to the right.
•
If you do want the Favorites list to be displayed in the main window of
myPortal, select Do not hide.
4) Click on Save.
Related Topics
5.2.3 Journal
The Journal is the list of all your inbound and outbound calls. You can use it to
quickly and easily call your contacts again or to respond to missed calls.
Folder for Call Types
The calls are arranged on the following tabs:
•
Open (classic user interface)
Contains the unanswered missed calls for which a call number was
transmitted. As soon as you answer one of these calls, all associated entries
with that call number are dropped from the list.
•
All calls
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•
Missed
- Outgoing (Rightwards Arrow)
- Incoming (Leftwards Arrow)
INFO: If you want to be notified about missed calls via screen
pops, disable the "close tray pop on call termination" function.
•
Accepted
•
Internal (classic user interface)
•
External (classic user interface)
•
Inbound (classic user interface)
•
Outbound (classic user interface)
•
Scheduled
Contains all the calls that you have scheduled for specific dates/times. The
Scheduled Calls feature is not available to Contact Center agents. In order for
the communication system to execute a scheduled call, myPortal for Desktop
must be open at the scheduled time; your presence status must be Office or
CallMe, and you must confirm the execution of the call in a dialog. If you are
busy at the time the scheduled call is to be made, the communication system
defers the scheduled call until you are free again. myPortal for Desktop
informs you of any pending scheduled calls on exiting the program. On
starting the application, myPortal for Desktop notifies you about any
scheduled calls for which the scheduled time has elapsed. You can then either
delete such calls or save them with a new scheduled time.
Not all folders for call types are available in the modern user interface myPortal
for Desktop.
Grouped by time period (classic user interface)
The calls in all folders are grouped by the same criterion, as selected by you:
•
Date (for example, Today, Yesterday, etc., Last Week, Two Weeks Ago,
Three Weeks Ago, Last Month and Older)
•
Phone number
•
Last Name,First Name
•
First Name, Last Name
•
Company
The number of Journal entries contained in the group is displayed on the right of
the group designation in parentheses. The grouping by time period is not
available in the modern user interface of myPortal for Desktop.
Call Details
Every call is shown with the date and time and, if available, with the call number.
If a directory contains further details on the call number such as the Last Name,
First Name and Company, then this information is also shown. In addition, the
Direction, Duration and Call Complete columns are also displayed in most
folders. Not all call details are available in the modern user interface of myPortal
for desktop.
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Direction
Meaning
Inbound
Outbound
Call Complete
Meaning
The call was successful or was answered.
Sorting (classic user interface)
You can sort the calls in the Journal by any column in ascending or descending
alphanumeric order. The direction in which the triangle at a column header is
pointing indicates the ascending or descending order. Sorting is not available in
the modern user interface of myPortal for Desktop.
Zooming in on an entry (classic user interface)
You can zoom in on a specific entry one character at a time in the column by which
the entries are sorted. For example, you could jump to the first Last Name starting
with "Sen" one letter at a time. This method can also be used in the results of a
search. Zooming in on an entry is not available in the modern user interface of
myPortal for Desktop.
Retention Period
The communication system saves a record of the calls in the Journal for a
maximum period of time, which can be configured by the administrator. As a
subscriber, you can reduce this time. After the retention period expires, the
communication system automatically deletes all associated entries.
Export
You can export the log data for the current day manually or automatically to a CSV
file. The storage location of the CSV file can be freely selected. Once a manual
export is completed, a window appears with a link to the generated CSV file
containing the exported journal data.
The automatic export is performed:
•
on exiting myPortal for Outlook
•
at midnight, provided myPortal for Outlook is active
The file is named according to the scheme <phone number>-<yyyymmdd>.csv. If
the file already exists, the data is appended to it. The file contains the journal data
of all call types except Open and Scheduled in the following fields: Start Date,
Start Time, End Date, End Time, From, To, First Name, Last Name, Company,
Direction, Duration, Status and Domain.
Related Topics
Related Topics
• User Interface Elements
•
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•
How to Make a Call from the Journal (Modern User Interface)
•
How to Zoom in on an Entry
•
How to Enable or Disable the Closing of Screen Pops at the End of a Call
•
Presence Status
5.2.3.1 How to Sort the Journal
Prerequisites
•
You are working with the classic user interface.
Step by Step
1) Click on the Journal tab or in the corresponding window.
2) Click on one of the groups: Open, All Calls, Missed, Answered, Internal,
External, Inbound, Outbound or Scheduled.
3) If required, double-click on the triangle on the left of the relevant group to
expand the associated Journal entries.
4) Click on one of the column titles, e.g., Last Name, to sort the Journal entries
by this criterion in ascending alphanumeric order.
5) If you want to reverse the sort order, click again on column header.
Related Topics
Related Topics
• How to Group Journal Entries
•
How to Zoom in on an Entry
5.2.3.2 How to Group Journal Entries
Prerequisites
•
You are working with the classic user interface.
Step by Step
1) Click on the Journal tab or in the corresponding window.
2) Click on one of the groups: Open, All Calls, Missed, Answered, Internal,
External, Inbound or Outbound.
3) Select one of the following options in the context menu of any column header:
62
•
Group By:Date
•
Group By:Phone Number
•
Group By:Last Name, First Name
•
Group By:First Name, Last Name
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•
Group By:Company
4) Double-click on the triangle on the left of the relevant group to expand the
associated Journal entries.
Related Topics
Related Topics
• How to Sort the Journal
5.2.3.3 How to Delete Journal Entries
Step by Step
1) Click on the Journal tab or in the corresponding window.
2) Click on one of the groups: All Calls, Missed, etc.
3) If you are working with the classic user interface, double-click on the triangle
on the left of the relevant group to expand the associated Journal entries if
required.
4) Select one of the following options:
•
If you want to delete an entry, click on the relevant entry.
•
If you want to delete multiple entries in a group, select the relevant entries.
•
If you want to delete all entries in a group, click on the relevant group.
•
If you want to delete all entries in multiple groups, select the relevant
groups.
•
If you want to delete all entries in all groups, select all groups.
5) Select Remove in the context menu.
6) Click Yes.
Related Topics
Related Topics
• How to Change the Retention Period for Journal Entries
5.2.3.4 How to Change the Retention Period for Journal Entries
Step by Step
1) Click on Setup.
2) Click on My Preferences > Miscellaneous.
3) Enter the desired retention period in days in the Keep call history for field.
4) Click Save.
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Related Topics
Related Topics
• How to Delete Journal Entries
5.2.3.5 How to Add a Scheduled Call
Prerequisites
•
You are not an agent of the Contact Center.
Step by Step
1) Click on the Journal tab or in the corresponding window.
2) Click on the Scheduled group.
3) Click on Add.
4) Select one of the following options:
•
Enter the phone number in dialable format or in canonical format in the
Phone Number drop-down list.
•
Select a phone number from the Phone Number drop-down list and
press the Enter key.
5) Under Schedule Time, select the time from the list box and the date from
calendar control.
6) If you want to add a text to the scheduled call, enter it in the Notes field.
7) Click on Save.
INFO: Alternatively, you can add a scheduled call to a party you
cannot reach at the moment from the screen pop of the call.
Related Topics
Related Topics
• How to Edit a Scheduled Call
•
How to Clear a Scheduled Call
•
Screen Pops
5.2.3.6 How to Edit a Scheduled Call
Prerequisites
•
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Step by Step
1) Click on the Journal tab or in the corresponding window.
2) Click on the Scheduled group.
3) Click on the relevant entry.
4) Click Edit.
5) Select one of the following options:
•
Enter the phone number in dialable format or in canonical format in the
Phone Number drop-down list.
•
Select a phone number from the Phone Number drop-down list and
press the Enter key.
6) Under Schedule Time, select the time from the list box and the date from
calendar control.
7) If you want to add a text to the scheduled call, enter it in the Notes field.
8) Click on Save.
Related Topics
Related Topics
• How to Add a Scheduled Call
•
How to Clear a Scheduled Call
5.2.3.7 How to Clear a Scheduled Call
Prerequisites
•
You are not an agent of the Contact Center.
Step by Step
1) Click on the Journal tab or in the corresponding window.
2) Click on the Scheduled group.
3) Click on the relevant entry.
4) Click on Remove, followed by Yes.
Related Topics
Related Topics
• How to Add a Scheduled Call
•
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5.2.3.8 How to Add Contacts from the Journal to the Personal Directory
Prerequisites
•
You are working with the classic user interface.
Step by Step
1) Click on the Journal tab or in the corresponding window.
2) Click on one of the groups: Open, All Calls, Missed, Answered, Internal,
External, Inbound or Outbound.
3) If required, double-click on the triangle on the left of the relevant group to
expand the associated Journal entries.
4) Click on the relevant entry.
5) Select Copy to personal in the context menu.
6) Enter the contact data in the Personal Contact window.
INFO: Any XMPP ID that may be specified must match the
pattern xmpp:[email protected]
7) Click Save.
Related Topics
Related Topics
• Directories
5.2.3.9 How to Configure the Journal Export
Use the following steps to
•
specify the storage location of the CSV file for manually and automatically
exported journal data
•
enable or disable the automatic export of journal data
Step by Step
1) Click on Setup.
2) Click on My Preferences > Miscellaneous.
3) In the Journal area, under Export path, click on Search.
4) Select the desired storage location for the CSV file and click Save.
5) Enable or disable the automatic export of journal data:
•
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If you want to activate the automatic export, select the Enable export
check box.
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•
If you want to deactivate the automatic export, clear the Enable export
check box.
6) Click on Save.
Related Topics
5.2.3.10 How to Export the Journal Manually
Prerequisites
•
You have specified a storage location for the journal data to be exported.
Step by Step
1) Click on the Journal tab or in the corresponding window.
2) Click on Export.
Once a export is completed, a window appears with a link to the generated
CSV file containing the exported journal data.
3) Click on OK to close the window.
Related Topics
5.3 Calls
For calls, convenient features such as a desktop dialer, screen pops and the
option to record calls and conferences are available to subscribers.
Related Topics
5.3.1 Call Number Formats
Call numbers can be specified in different formats.
Format
Description
Example
Canonical
Begins with + and always
+49 (89) 7007-98765
includes the country code, area
code and the full remaining
station number. Blanks and the
special characters + ( ) / - : ; are
allowed.
Dialable
Exactly as you would dial the call • 321 (internal)
number on the system telephone • 0700798765 (own local network)
in your office, always with the
• 0089700798765 (external local
trunk access code.
network)
• 0004989700798765 (international)
INFO: If possible, you should always use the canonical call
number format. This ensures that a phone number is always
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complete, unique and consistent for networking and mobile
stations in every situation.
When dialing an external station (dialable format) manually, the CO access code
must always be dialed as well. The CO access code must likewise also be
specified when manually entering the destination number (dialable format) for the
CallMe service (UC Suite) in UC clients.
When dialing an external phone number in dialable format from a directory (and
when using the Desktop Dialer and Clipboard Dialer for certain UC clients), the
communication system automatically adds the CO access code (route 1). The
automatic addition of the CO access code also occurs when you select a phone
number of your own personal data (Mobile number, Private Number, etc.) as a
destination number for the CallMe service (UC Suite).
INFO: For calls within the USA via CSTA to a number in canonical
format, phone numbers are converted to the dialable format.
Related Topics
Related Topics
• How to Initiate a Call Manually
•
Desktop Dialer
•
How to Enable the CallMe Service
•
How to Add a Call Forwarding Rule
•
How to Edit a Call Forwarding Rule
•
How to Edit a Profile for the Personal AutoAttendant
•
How to Configure and Initiate an Ad-hoc Conference
•
How to Configure a Scheduled Conference
•
How to Configure a Permanent Conference
•
How to Enable or Disable the Notification by Phone
•
How to Define an Additional Phone Number
5.3.2 Call Functions
You can control call functions with myPortal for Desktop, e.g., accept calls or pick
up calls for another subscriber. You can call subscribers directly by entering their
phone number or their name or through entries from the journal, the favorites list
or a directory. You can control the call functions in screen pops as well as the main
window.
Related Topics
Related Topics
• Desktop Dialer
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Screen Pops
5.3.2.1 How to Answer a Call
Step by Step
›
Click in the Inbound Call screen pop on the Answer symbol.
INFO: In the case of an analog or DECT phone, you must lift the
handset.
Related Topics
Related Topics
• How to Enable or Disable Screen Pops on Inbound Calls
5.3.2.2 How to Pick up a Call for Another Subscriber
Step by Step
›
Select one of the following options:
•
Classic user interface:
Click on the Directories tab or window, then on Internal Directory and
on the subscriber being called, and then select Call Pickup from the
context menu.
•
Modern user interface:
Click in the Favorites list on the subscriber being called and select Call
Pickup from the context menu.
Related Topics
Related Topics
• Directories
•
Favorites List
5.3.2.3 How to Redirect a Call to your Voicemail Box
Prerequisites
•
Screen pops for inbound calls have been activated.
›
Click in the Inbound Call screen pop on the Forward symbol.
Step by Step
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Related Topics
Related Topics
• How to Enable or Disable Screen Pops on Inbound Calls
•
Voicemail Box
5.3.2.4 How to Initiate a Call Manually
Step by Step
›
Select one of the following options:
•
Enter the phone number in canonical or dialable format in the drop-down
list for phone numbers and click on Dial or press the Enter key.
•
Enter the first few letters of a name (at least 3 characters) in the dropdown list for phone numbers. All names starting with the entered letters
are displayed in a list. Select the desired name and click on Dial or press
the Enter key.
•
Select a phone number or a name from the drop-down list for phone
numbers and click Dial or press the Enter key.
Related Topics
Related Topics
• User Interface Elements
•
Call Number Formats
5.3.2.5 How to Call from a Directory (Classic User Interface)
Step by Step
1) Click on the Directories tab or in the corresponding window.
2) Click on one of the directories: Personal Directory, External Directory or
Internal Directory.
3) Select one of the following options:
•
Double-click in the relevant directory entry on the desired station number.
•
Click in the context menu of the relevant directory entry on the desired
station number.
Related Topics
Related Topics
• How to Call from a Directory (Modern User Interface)
•
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5.3.2.6 How to Call from a Directory (Modern User Interface)
Step by Step
1) Click on Directories / Search.
2) Enter a search term in the input field.
3) Click on the Search button.
4) Click on the relevant directory entry.
5) Select one of the following options:
•
If you want to use the standard phone number of the contact, click on
Make Call.
•
If you want to use any other number of the contact, click in the context
menu on the desired number.
Related Topics
Related Topics
• How to Call from a Directory (Classic User Interface)
•
Directories
5.3.2.7 How to Make a Call from the Favorites List (Classic User Interface)
Step by Step
1) If required, double-click on the triangle on the left of the relevant group to
expand the associated entries in the Favorites list.
2) Select one of the following options:
•
If you want to use the standard phone number of the Favorites, doubleclick on the relevant subscriber.
•
If you want to use any other number of the Favorites, click in the context
menu of the relevant subscriber on the desired station number.
Related Topics
Related Topics
• How to Make a Call from the Favorites List (Modern User Interface)
•
Favorites List
•
How to Specify a Default Number for a Favorite
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5.3.2.8 How to Make a Call from the Favorites List (Modern User Interface)
Step by Step
1) Click on the Favorites list icon.
2) Click on the relevant contact.
3) Select one of the following options:
•
If you want to use the standard phone number of the contact, click on
Make Call.
•
If you want to use any other number of the contact, click in the context
menu on the desired number.
Related Topics
Related Topics
• How to Make a Call from the Favorites List (Classic User Interface)
•
Favorites List
•
How to Specify a Default Number for a Favorite
5.3.2.9 How to Make a Call from the Journal (Classic User Interface)
Step by Step
1) Click on the Journal tab or in the corresponding window.
2) Click on one of the folders: Open, All Calls, Missed, Answered, Internal,
External, Inbound or Outbound.
3) If required, double-click on the triangle on the left of the relevant group to
expand the associated Journal entries.
4) Select one of the following options:
•
If you want to use the standard phone number of the contact, double-click
on the relevant journal entry.
•
If you want to use any other number of the contact, click in the context
menu of the relevant journal entry on the desired number.
Related Topics
Related Topics
• How to Make a Call from the Journal (Modern User Interface)
•
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5.3.2.10 How to Make a Call from the Journal (Modern User Interface)
Step by Step
1) Click Journal.
2) Click on one of the folders: All Calls, Missed, etc.
3) Click on the relevant journal entry.
4) Select one of the following options:
•
If you want to use the standard phone number, click Make Call.
•
If you want to use any other available number of the contact, click in the
context menu on the desired number.
Related Topics
Related Topics
• How to Make a Call from the Journal (Classic User Interface)
•
Journal
5.3.2.11 How to Transfer a Call
Prerequisites
•
Screen pops for inbound and outbound calls have been activated.
Step by Step
1) Click on Transfer in the Inbound Call and Outbound Call to … screen pops.
2) Click on the desired subscriber in the subscriber list and then on Transfer.
3) If you receive a window with the prompt: Does the other party wish
to accept this call?, click Yes.
Related Topics
Related Topics
• How to Enable or Disable Screen Pops on Inbound Calls
•
How to Enable or Disable Screen Pops on Outbound Calls
•
How to Configure a Call Transfer
5.3.2.12 How to Place a Call on Hold
Prerequisites
•
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Step by Step
1) Click on the Hold symbol in the Inbound Call and Outbound Call to …
screen pops.
2) When you want to resume (unhold) the call, click on the Reconnect symbol.
Related Topics
Related Topics
• How to Enable or Disable Screen Pops on Inbound Calls
•
How to Enable or Disable Screen Pops on Outbound Calls
5.3.2.13 How to Record a Call or a Conference
Prerequisites
•
Live recording is enabled in the communication system.
•
Screen pops for inbound and outbound calls have been activated.
•
You are currently conducting a call or participating in a conference as a
conference controller.
Step by Step
1) Click on the Record symbol in the Inbound Call and Outbound Call to …
screen pops.
2) If you want to stop the recording before the call ends, click on the Stop Live
Recording symbol.
Related Topics
Related Topics
• How to Enable or Disable Screen Pops on Inbound Calls
•
How to Enable or Disable Screen Pops on Outbound Calls
•
Ad-hoc Conference
•
Scheduled Conference
5.3.2.14 How to Start Web Collaboration During a Call
Prerequisites
•
You are working under Windows.
•
Screen pops for inbound and outbound calls have been activated.
›
Click on the Web Collaboration symbol in the Inbound Call and Outbound
Call to … screen pops.
Step by Step
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Related Topics
Related Topics
• Screen Pops
•
Web Collaboration
5.3.2.15 How to Contact Unavailable Subscribers by E-mail (not possible with
OpenScape Office)
Prerequisites
•
Screen pops for inbound and outbound calls have been activated.
Step by Step
1) Click on the Answer with Message symbol in the Inbound Call and
Outbound Call to … screen pops.
2) Outlook opens with an e-mail message. The e-mail recipient field is prefilled
with the e-mail address of the caller.
INFO: You can define the text to be automatically displayed as
the e-mail text via Setup > My Preferences > Miscellaneous >
Answer with Message.
3) If desired, change the subject line and expand any preset e-mail text as
required.
4) Click on Send.
Related Topics
5.3.2.16 How Send Call Data to a Subscriber by E-mail
Prerequisites
•
Screen pops for inbound and outbound calls have been activated.
Step by Step
1) Click on the Caller notice symbol in the Inbound Call and Outbound Call
to … screen pops.
2) Outlook opens with an e-mail message. The contact data of the call is
transferred to the e-mail text.
3) Enter the intended e-mail recipient.
4) If desired, change the subject and add other explanatory text to the contact
data.
5) Click on Send.
Related Topics
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5.3.2.17 How to End a Call
Step by Step
›
Select one of the following options:
INFO: In the case of an analog or DECT phone, you must hang
up the handset.
•
Click on the Hang Up symbol in the Inbound Call and Outbound Call
to … screen pops.
•
Click on Hang Up in the main window.
Related Topics
Related Topics
• How to Enable or Disable Screen Pops on Inbound Calls
•
How to Enable or Disable Screen Pops on Outbound Calls
5.3.3 Desktop Dialer
Using the Desktop Dialing function, you can call a selected destination from many
applications such as an editor or an Outlook e-mail.
You can use either clipboard dialing, or desktop dialing. Both methods dial the
number which is selected but the handling regarding the tagging of the number is
different. Clipboard dialing is the preferred method.
Depending on the type of string used, the Dialer works as follows:
•
A phone number in canonical format is dialed directly.
•
A station number in dialable format is dialed directly if the communication
system can decide whether an internal or external destination is involved.
Otherwise, the user is asked to make the appropriate selection.
•
A string of letters is searched in the directories as a first name or last name.
The tagged number is dialed after a specified time period. Within this time period,
you can still cancel the dialing. If you change the default value of 3s to 0s, the
dialing will occur immediately. Over the time more and more applications have
become technically incompatible with the Desktop Dialing method. If the Desktop
Dialing method does not work any longer e.g. after an update of the operating
system and/or application the Clipboard Dialing method has to be used instead.
INFO: The Desktop Dialing method is not supported by Apple
Mac OS in general. In this case Clipboard dialing has to be used.
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Related Topics
Related Topics
• Call Number Formats
•
Call Functions
5.3.3.1 How to Make a Call via the Clipboard or Desktop Dialer
Prerequisites
•
If you are working under a Mac OS: System Preferences > Accessibility >
Enable Access for Assistive Devices is enabled.
›
If the string is a phone number, you have the following options:
Step by Step
•
If you want to use the Clipboard Dialer, tag the number to be dialed by
pressing the right mouse button and drag the mouse pointer over it. The
tagged number is highlighted at the display. Afterwards press the
configured key combination (e.g. CTRL + SHIFT + D) at the keyboard.
•
If you want to use the Desktop Dialer, tag the number to be dialed by
pressing the right mouse button and drag the mouse pointer over it while
pressing the configured (CRTL) key. A green line appears which indicates
the tagged range. After releasing the right mouse button the tagged
number is dialed.
INFO: If you want to cancel the dialing of a number, click within
five seconds on the Close symbol in the screen pop up. If the
string consists of characters, the search window opens and
displays the existing names that match the string in the
directories. Clicking on an entry with the right mouse button opens
a context menu with different phone numbers; you can call directly
with the left mouse button.
Related Topics
5.3.3.2 How to Configure the Desktop Dialer and Clipboard Dialer
Step by Step
1) Click on Setup.
2) Click on My Preferences > Hot Keys.
3) If you want to use the Desktop Dialer, proceed as follow:
a) Select the Hot Key Enabled check box for via Desktop.
b) If you want to change the key/mouse combination for the Desktop Dialer,
click in the rectangular box for via Desktop. Hold down one or more of
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the desired Shift, Ctrl and Alt keys and then click the additional
mouse button desired.
4) If you want to use the Clipboard Dialer, proceed as follow:
a) Select the Hot Key Enabled check box for via Clipboard.
b) If you want to change the key combination for the Clipboard Dialer, click
in the rectangular box for via Clipboard. Hold down one or more of the
desired Shift, Ctrl and Alt keys and then press the additional key
desired for the key combination.
5) In the Desktop Dial Timeout (seconds) field, change the preset value
(default 3) if required. Within the time period specified here, you can still
cancel the dialing. At 0 seconds, dialing occurs immediately.
6) Click on Save.
After this, the defined key combination can be used to start the Dialer.
Related Topics
5.3.4 Screen Pops
Screen pops (also called tray pops or pop-up windows) offer you convenient ways
to respond to incoming calls or new voicemails with a single click, for example.
Screen pops appear in the lower right corner of the screen. There are different
types of screen pops. Screen pops for calls and messages show phone number,
name and image of the caller, if possible. The buttons in the screen pops change,
depending on the situation. You can control functions in screen pops via the
keyboard (TAB or arrow keys and Enter).
Screen pops can be minimized to a tray icon. As soon as more than three screen
pops are opened for calls, they are automatically minimized and shown as icons
on the task bar.
You can define the following settings for the screen pops:
•
Open main window on incoming calls
•
Open screen pop on inbound calls
•
Open screen pop on outbound calls
•
Close screen pop at the end of a call
•
Open screen pop on new voicemail
•
Open screen pop on new fax message
•
Open messages window on new voicemails
•
Open messages window on new fax messages
•
Open summary (overview) on starting the UC client
The screen pop can also be displayed in a new user interface. In this interface,
the symbols described below are grouped differently and have a slightly different
appearance. If multiple screen pops are open, they can be expanded and
collapsed. The new user interface is not available with OpenScape Office.
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INFO: The Windows task bar on a Citrix server client should only
be operated at 1 height unit so that pop-ups remain visible and
easily accessible
Screen Pop on Inbound Calls
The following functions are available:
Symbol
Classic
Function
New
Answer
Forwarding
Forwards the call to the voicemail box
Answer with message
Email to the caller.
Example: You cannot accept the call and want to notify the caller
(e.g., will"call right back").
The email recipient (To:) field is prefilled with the email address of
the caller, provided the address could be determined from a
contact. In addition, you can define a text that is automatically
displayed as the email text via Setup > My Preferences >
Miscellaneous > Answer with message.
Caller notice
Email to a subscriber to forward the data of the caller to that
subscriber.
The email recipient (To... :) field is not prefilled. The contact data
of the caller is transferred to the email text.
Not possible with OpenScape Office.
Instant Messaging
Message to the caller.
Schedule Callback
Configure the date and time as well as an info text to call the
caller again.
Screen Pop During the Call
The following functions are available:
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Symbol
Classic
Function
New
Hang Up
Transfer
Transfers the call after the input of a number to be dialed or a
name to be found.
Hold
The communication partner is placed on hold so that you can
consult with someone in the room or call some other subscriber.
The caller on hold cannot hear your conversations.
Record (if enabled in the system)
Conferencing
The call can be expanded to an ad-hoc conference and further
participants can be added.
Not possible with OpenScape Office.
Answer with message
Email to the communication partner.
The email recipient (To:) field is prefilled with the email address of
the communication partner, provided the address could be
determined from a contact. In addition, you can define a text that
is automatically displayed as the email text via Setup > My
Preferences > Miscellaneous > Answer with message.
Caller notice
Email to a subscriber to forward the data of the communication
partner to that subscriber.
Example: You have picked up the call of a colleague and want to
notify the colleague.
The email recipient (To... :) field is not prefilled. The contact data
of the communication partner is transferred to the email text.
Not possible with OpenScape Office.
Instant Messaging
Message to the communication partner.
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Symbol
Classic
Function
New
Schedule Callback
Configure the date and time as well as an info text to call the
communication partner again.
Start Collaboration
Starts the separate Web Collaboration product for access to
features such as desktop and application sharing, file sharing,
and video chat.
Transfer / Search
If a phone number is entered in the field in front of the arrow,
clicking on the arrow will transfer the call to that phone number.
When the initial letters of a name are entered in the field in front of
the arrow, the arrow changes to a magnifying glass. Clicking on
the magnifying glass opens the Search, and the results for the
entered letters are displayed.
Screen Pops on Outbound Calls
The following functions are available:
Symbol
Classic
Function
New
Hang Up
Answer with message
Email to the called party.
Example: You do not reach the called party and want to notify him
or her by email about some relevant issue.
The email recipient (To:) field is prefilled with the email address of
the called party, provided the address could be determined from a
contact. In addition, you can define a text that is automatically
displayed as the email text via Setup > My Preferences >
Miscellaneous > Answer with message.
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Symbol
Classic
Function
New
Caller notice
Email to a subscriber to forward the data of the called party to that
subscriber.
Example: You do not reach the called party and want to notify a
colleague about this.
The email recipient (To... :) field is not prefilled. The contact data
of the called party is transferred to the email text.
Not possible with OpenScape Office.
Instant Messaging
Message to the called party.
Schedule Callback
Configure the date and time as well as an info text to call the
called party again.
Screen Pop for New Voicemails
The screen pop also displays the date and time the voicemail message was
received. The following functions are available:
Symbol
Classic
Function
New
Play
Play through speakers
not
installed
Save
not
installed
Forward VoiceMail
Screen Pop for new Fax Message
The screen pop also displays the date and time the fax message was received.
The following functions are available:
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Symbol
Classic
Function
New
View Fax
not
installed
Save
not
installed
Forward Fax
Screen Pop after Sending a Fax Message
This screen pop shows the date and time as well as the number of successful or
failed transmissions. This type of screen pop only appears if the UC client is open
when sending fax messages. The following functions are available:
Symbol
Classic
Function
New
View
Screen Pop with Overview on Starting the UC Client
On starting the UC client, the screen pop displays an overview (summary) with
the number of voice and fax messages received and the open calls. The following
functions are available:
Symbol
Classic
Function
New
Voicemails: number
Fax messages: number
Open calls: number
You can jump to the specific details by clicking on the respective symbols.
If your presence status is not Office, you will receive a corresponding message.
Screen Pop on Overdue Presence Status
The screen pop is displayed if your presence status is not Office, and the
scheduled time of your return has passed. If you close the screen pop, it will
reappear after one hour if your presence status is still overdue. The following
functions are available:
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Symbol
Classic
Function
New
not
installed
Change the presence status to Office.
Related Topics
Related Topics
• User Interface Elements
•
Call Functions
•
Directories
•
How to Add a Scheduled Call
•
How to Enable or Disable Screen Pops on Changing the Presence Status
•
Instant Messaging
•
Voicemail Box
•
Fax Box
•
How to Start Web Collaboration During a Call
5.3.4.1 How to Enable or Disable Screen Pops on Inbound Calls
Step by Step
1) Click on Setup.
2) Click on My Preferences > Notifications.
3) Select one of the following options:
•
If you want to enable screen pops on inbound calls, select the check box
Display tray pop on inbound calls.
•
If you want to disable screen pops on inbound calls, clear the check box
Display tray pop on inbound calls.
4) Click Save.
Related Topics
Related Topics
• How to Answer a Call
84
•
How to Redirect a Call to your Voicemail Box
•
How to Transfer a Call
•
How to Place a Call on Hold
•
How to Record a Call or a Conference
•
How to End a Call
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5.3.4.2 How to Enable or Disable the Opening of the Main Window on Inbound Calls
Step by Step
1) Click on Setup.
2) Click on My Preferences > Notifications.
3) Select one of the following options:
•
If you want to enable the opening of the main window on inbound calls,
select the check box Pop up application on inbound calls.
•
If you want to disable the opening of the main window on inbound calls,
clear the check box Pop up application on inbound calls.
4) Click Save.
Related Topics
Related Topics
• Directories
5.3.4.3 How to Enable or Disable Screen Pops on Outbound Calls
Step by Step
1) Click on Setup.
2) Click on My Preferences > Notifications.
3) Select one of the following options:
•
If you want to enable screen pops on inbound calls, select the check box
Display tray pop on inbound calls.
•
If you want to disable screen pops for inbound calls, clear the check box
Display tray pop on inbound calls.
4) Click Save.
Related Topics
Related Topics
• How to Transfer a Call
•
How to Place a Call on Hold
•
How to Record a Call or a Conference
•
How to End a Call
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5.3.4.4 How to Enable or Disable the Closing of Screen Pops at the End of a Call
Step by Step
1) Click on Setup.
2) Click on My Preferences > Notifications.
3) Select one of the following options:
•
If you want to enable the closing of screen pops at the end of a call, select
the check box Close tray pop on call termination.
•
If you want to disable the closing of screen pops at the end of a call, clear
the check box Close tray pop on call termination.
4) Click Save.
Related Topics
Related Topics
• Journal
5.3.4.5 How to Enable or Disable Screen Pops for New Voicemails
Step by Step
1) Click on Setup.
2) Click on My Preferences > Notifications.
3) Select one of the following options:
•
If you want to enable screen pops on new voicemails, select the check
box Display tray pop on new voice mail.
•
If you want to disable screen pops on new voicemails, clear the check box
Display tray pop on new voice mail.
4) Click Save.
Related Topics
Related Topics
• Voicemail Box
86
•
How to Enable or Disable the Opening of the Messages Window for New
Voicemails
•
Voicemail Box
•
Fax Box
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5.3.4.6 How to Enable or Disable Screen Pops for New Fax Messages
Step by Step
1) Click on Setup.
2) Click on My Preferences > Notifications.
3) Select one of the following options:
•
If you want to enable screen pops on receiving new fax messages, select
the check box Display tray pop on new fax message.
•
If you want to disable screen pops on receiving new fax messages, clear
the check box Display tray pop on new fax message.
4) Click Save.
Related Topics
Related Topics
• Fax Box
•
How to Enable or Disable the Opening of the Messages Window for New Fax
Messages
5.3.4.7 How to Enable or Disable the Opening of the Messages Window for New
Voicemails
Step by Step
1) Click on Setup.
2) Click on My Preferences > Notifications.
3) Select one of the following options:
•
If you want to enable the opening of the messages window on receiving a
new voicemail, select the check box Screenpop the messages window
when I receive a new voicemail message.
•
If you want to disable the opening of the messages window on receiving
a new voicemail, clear the check box Screenpop the messages window
when I receive a new voicemail message.
4) Click Save.
Related Topics
Related Topics
• How to Enable or Disable Screen Pops for New Voicemails
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5.3.4.8 How to Enable or Disable the Opening of the Messages Window for New Fax
Messages
Step by Step
1) Click on Setup.
2) Click on My Preferences > Notifications.
3) Select one of the following options:
•
If you want to enable the opening of the messages window on receiving a
new fax message, select the check box Open the messages window
when I receive a new fax message.
•
If you want to disable the opening of the messages window on receiving
a new fax message, clear the check box Open the messages window
when I receive a new fax message.
4) Click Save.
Related Topics
Related Topics
• How to Enable or Disable Screen Pops for New Fax Messages
5.3.4.9 How to Enable or Disable the Screen Pop with an Overview on Starting
myPortal for Desktop
Prerequisites
•
You are working with the classic user interface.
Follow these steps to enable or disable the screen pop that appears on starting
myPortal for Desktop with an overview of the relevant number of new voicemails,
new fax messages, open calls, and possible indication of any absence.
Step by Step
1) Click on Setup.
2) Click on My Preferences > Notifications.
3) Select one of the following options:
•
If you want to enable the screen pop that appears with an overview on
starting myPortal for Desktop, select the check box Display the
'Overview' when the application starts up.
•
If you want to disable the screen pop that appears with an overview on
starting myPortal for Desktop, clear the check box Display the
'Overview' when the application starts up.
4) Click Save.
Related Topics
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5.3.4.10 How to Enable or Disable the New User Interface with Screen Pops
Step by Step
1) Click on Setup.
2) Click on My Preferences > Appearance.
3) Select one of the following options:
•
If you want to enable the new interface for screen pops, clear the Use
classic traypop check box.
•
If you want to enable the classic interface for screen pops, select the Use
classic traypop check box.
4) Click Save.
Related Topics
5.4 Conferences
In a conference, multiple participants (including external parties) can
communicate with one another at the same time. The Conference Management
function enables you to quickly and easily host different types of conferences and
also to schedule them in advance.
Types of Conferences
The different types of conferences offer the following features:
Ad-hoc
Usage
• Phone-controlled
• Applicationcontrolled
Scheduled
Permanent
Open
• Applicationcontrolled
• Applicationcontrolled
• Applicationcontrolled
Start
• Manually
• Scheduled
• Manually
• Manually
End
• Manually
• Scheduled
• Manually
• Manually
• Manually
Duration of the
reservation of
conference channels
• 1 hour by default
• Scheduled
• Until the
deactivation or
deletion of the
conference
• Until the
deactivation or
deletion of the
conference
Extension
-
x
-
-
Recurrence
• Manually
• Scheduled
-
-
Direction of connection • Outbound
setup from the
viewpoint of the system
• Outbound
• Inbound
• Inbound
Set of participants
• Fixed
• Fixed
• Open
• Fixed
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• Inbound
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Ad-hoc
Authentication of
conference participants
Scheduled
Permanent
• Individual
conference ID
(optional)
• Individual
conference ID
(optional)
Open
• Shared conference
ID (optional)
• Password (optional) • Password (optional)
Recording, if enabled in • Manually (On
the system
Demand
Conference
Recording)
• Automatically (Auto
Conference
Recording)
• Automatically (Auto
Conference
Recording)
• Automatically (Auto
Conference
Recording)
• Manually (On
Demand
Conference
Recording)
• Manually (On
Demand
Conference
Recording)
• Manually (On
Demand
Conference
Recording)
Invitation by Email with: • Conference Name
• Conference Name
• Conference Name
• Conference Name
• Dial-in number
• Dial-in number
• Dial-in number
• Conference ID
• Conference ID
• Conference ID
• Password
• Password
• Password
• Date and time of the
start and end of the
conference
• Link for Web
Collaboration
session
• Link for Web
Collaboration
session
• Link for Web
Collaboration
session
Outlook appointment as an email attachment
(.ics)
x
-
-
Application-controlled conference
As a subscriber, you can initiate, control and manage a conference with the
Conference Management feature of myPortal for Desktop or
myPortal for Outlook. A license is required for the use of Conference
Management.
Phone-controlled Conference
As a subscriber, you can initiate a phone-controlled conference and then control
it via the phone by the following methods:
•
Call the desired conference participant and connect him or her to the
conference
•
Extend a consultation call into a conference
•
Extend a second call into a conference
Virtual conference room
The virtual conference room enables you to follow a conference and its
participants in a graphical environment and to also manage the conference if you
are the conference controller. The virtual conference room shows the phone
number, name and presence status to the conference participants, where
available. The virtual conference room is only available in the classic user
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interface. Corresponding functions are available in the workspace of the modern
user interface.
Symbol
Meaning
Conference controller
Communication system – Conference is stopped
Communication system – Conference is being started
Communication system – Conference has started
Communication system – Conference is being recorded
alternately with
Communication system – Conference is being stopped
Scheduled conference participant (symbol in accordance with current
presence status)
Called conference participant
Dial-in conference participant
Authenticating conference participant
Connected conference participant
Every arrow between the communication system and the conference controller or
its participants indicates the direction of the connection setup from the viewpoint
of the communication system.
•
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Outbound:
The communication system calls the participant. Note that this applies to
internal participants only if the subscriber has not enabled forwarding to
voicemail.
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•
Inbound:
The conference participants or conference controller dials into the conference
using the dial-in number.
While participating in a conference, making a call or accepting another call
disconnects the participant from the conference.
Dial-in number
The administrator can change the conference dial-in numbers that were set up
during the basic installation. You can display the dial-in number for a conference.
Conference Controller
The initiator of a conference is automatically the conference controller until this is
explicitly changed. Depending on the type of conference, the controller can:
•
Add or remove conference participants:
Removed participants do not remain in the conference.
•
Disconnect or reconnect conference participants:
Disconnected participants remain in the conference. When the conference
controller is connecting a conference participant, all other conference
participants remain connected to one another. If there is only one participant
connected, that participant will hear music on hold.
•
Record a conference
Conferences in which a participant is on hold cannot be recorded.
•
Set another internal participant on the same node as the conference controller
•
Leave the conference without ending it:
The longest attending internal participant of the conference automatically
becomes the conference controller.
•
End the conference
Conference tone
When connecting or disconnecting a conference participant, the other participants
hear the conference tone. The administrator can activate or deactivate the
conference tone.
Conference Participants
Conference participants can leave the conference and optionally dial-into it again
(scheduled and permanent conferences). As long as a conference has only one
participant, the participant hears music on hold. The administrator can specify
whether multiple external conference participants are allowed. The maximum
number of external conference participants is determined, among other things, by
the number of available trunks.
Automatic Termination without a Conference Controller
If there are only external subscribers left in a conference, the participants will hear
an alert tone after a specified time period. Following a further timeout, the
conference is automatically terminated by the communication system. The
administrator can change these timeouts.
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Notification by Email and Outlook Appointment
The system can automatically notify conference participants by email and, for
scheduled conferences, additionally through an Outlook appointment as an
attachment (.ics):
Event
New conference
Notified conference
participants
All
Outlook appointment
Automatic creation
Delete the conference
Automatic deletion
Reschedule the conference
Automatic update
Adding conference
participants
Those affected
Remove conference
participants
Automatic creation (those
affected)
Automatic deletion (those
affected)
This requires the administrator to have configured the sending of emails. In
addition, an internal conference participant must have specified his or her email
address. For external conference participants, the initiator of the conference must
enter their individual email addresses.
INFO: For email notifications, no return acknowledgments are
obtained for failed deliveries or absence messages, since the
emails are sent directly from the system due to the integration of
Web Collaboration.
Further Calls
While participating in a conference, making a call or accepting another call
disconnects the participant from the conference.
Park, Toggle/Connect
The Park and Toggle/Connect features are not available in a conference.
Call Charges
Toll charges are assigned to the party who set up the toll call. When a conference
is transferred to another conference controller, all further charges are assigned to
that controller.
Video Monitoring
Any ongoing video transmission must be terminated before participating in a
conference.
Related Topics
Related Topics
• User Interface Elements
•
Web Collaboration
•
How to Specify your Email Address
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5.4.1 Ad-hoc Conference
An ad-hoc conference occurs spontaneously and is started manually by the
conference controller. The conference controller can save ad-hoc conferences in
order to set them up again at some later point in time.
Starting the Conference
The system opens the window with the virtual conference room automatically for
all internal conference participants, provided they have started
myPortal for Desktop with the classic user interface or myPortal for Outlook. The
system calls all conference participants simultaneously. On joining the
conference, each conference participant hears a greeting announcement with the
name of the conference controller.
Recording the Conference
Conference controllers can record a conference manually for themselves or for all
connected internal conference participants, provided the live recording of calls
has been activated in the system. Participants located in the own node receive
the recording in the voicemail box; participants in other nodes, via e-mail. The
duration of the recording is only limited by the available storage capacity of the
system.
Ending the Conference
The conference controller can end the conference in the client or simply hang up.
Alternatively, the conference ends when all conference participants have left the
conference.
Expanding a Call to a Conference
An internal subscriber who is conducting a call can convert the call to an ad-hoc
conference and add further subscribers. For this, the subscriber must have a UC
Suite Conference license.
This feature is not available with OpenScape Office.
Related Topics
Related Topics
• How to Record a Call or a Conference
5.4.1.1 How to Configure and Initiate an Ad-hoc Conference
Prerequisites
•
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You are working with the classic user interface.
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Step by Step
1) Click Conference.
2) Click AdHoc Conference. The AdHoc Conference window opens with you
set as the conference controller.
3) Add any conference participants as needed; see How to Add Conference
Participants for details.
4) Click in the AdHoc Conference window on Conference Room > Start. The
system now calls you and all other conference participants.
5) If you want to use OpenScape Web Collaboration in this conference, click on
Collaboration > Start Collaboration.
6) If you want to repeat the ad-hoc conference with the same set of participants
later, you can now save it. To do this:
a) Click on Conference Room > Save As.
b) Enter the Conference Name.
c) Click Save.
Related Topics
Related Topics
• Call Number Formats
•
How to End an Ad-hoc or Scheduled Conference
•
How to Repeat an Ad-hoc Conference
•
How to Delete an Ad-hoc Conference
•
How to Add Conference Participants
5.4.1.2 How to Display your Own Ad-hoc Conference
Prerequisites
•
You are working with the classic user interface.
•
You have saved an ad-hoc conference.
Step by Step
1) Click Conference.
2) Click Manage my conferences.
3) Click on the My Conferences tab.
4) Click on the relevant conference under Conference Name.
5) Click on View.
Related Topics
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5.4.1.3 How to Add Conference Participants
Prerequisites
•
You are working with the classic user interface.
•
A conference with you as the conference controller has been started in the
virtual conference room.
›
Add the conference participants by one of the following methods:
Step by Step
•
From the Favorites list:
Using the mouse, drag one of the participants from the Favorites into the
AdHoc Conference window. Select a station number from the Number
To Contact drop-down list in the Select Participant Contact Number
window and click OK.
•
From a directory:
Using the mouse, drag one of the participants from the Directories into
the AdHoc Conference window. Select a station number from the
Number To Contact drop-down list in the Select Participant Contact
Number window and click OK.
•
From the results of a search:
Search the directories (see How to Search in Directories (Classic User
Interface)) and then drag any of the participants from the listed results into
the AdHoc Conference window. Select a station number from the Number
To Contact drop-down list in the Select Participant Contact Number
window and click OK.
•
Any participant:
Click in the AdHoc Conference window on Participants > Add
Participant. Enter the following details for the participant in the Add
Participants window: Name and Phone Number in canonical or dialable
format, and then click OK.
Related Topics
Related Topics
• Directories
96
•
How to Search in Directories (Classic User Interface)
•
How to Search in Directories (Modern User Interface)
•
Favorites List
•
How to Configure and Initiate an Ad-hoc Conference
•
How to Configure a Scheduled Conference
•
How to Configure a Permanent Conference
•
How to Remove Conference Participants
•
Scheduled Conference
•
Permanent Conference
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5.4.1.4 How to Disconnect a Conference Participant
Prerequisites
•
You are working with the classic user interface.
•
An active conference with you as the conference controller has been started
in the virtual conference room.
›
Click in the context menu of the relevant conference participant on
Disconnect > Disconnect Participant.
Step by Step
The connection to the participant is cleared, but the participant remains in the
conference.
Related Topics
Related Topics
• How to Reconnect Conference Participants
•
Scheduled Conference
5.4.1.5 How to Reconnect Conference Participants
Prerequisites
•
You are working with the classic user interface.
•
An active conference with you as the conference controller has been started
in the virtual conference room.
›
Click in the context menu of the relevant conference participant on
Reconnect Participant.
Step by Step
Related Topics
Related Topics
• How to Disconnect a Conference Participant
•
Scheduled Conference
5.4.1.6 How to Remove Conference Participants
Prerequisites
•
You are working with the classic user interface.
•
A conference with you as the conference controller has been started in the
virtual conference room.
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Step by Step
›
Select one of the following options in the context menu of the relevant
conference participant:
•
If the conference participant is currently active, click Remove.
•
If the conference participant is not currently active in the conference, click
on Disconnect > Disconnect and Remove Participant.
The connection to the participant is cleared, and the participant is removed from
the conference.
Related Topics
Related Topics
• How to Add Conference Participants
•
Scheduled Conference
•
Permanent Conference
5.4.1.7 How to Expand a Call into an Ad-hoc Conference (not possible with OpenScape
Office)
Prerequisites
•
You are working with the classic user interface.
•
You are conducting a call.
•
The screen pop (pop-up window) for incoming or outgoing calls is enabled.
•
You have a UC Suite Conference license.
Step by Step
1) During the call, click in the Inbound Call or Outbound Call to ... screen pop
on the Conference symbol. The AdHoc Conference window opens with you
set as the conference controller.
2) Add the conference participants by one of the following methods:
•
From the Favorites list:
Using the mouse, drag one of the participants from the Favorites into the
AdHoc Conference window. Select a station number from the Number
To Contact drop-down list in the Select Participant Contact Number
window and click OK.
•
From a directory:
Using the mouse, drag one of the participants from the Directories into
the AdHoc Conference window. Select a station number from the
Number To Contact drop-down list in the Select Participant Contact
Number window and click OK.
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•
From the results of a search:
Search the directories (see How to Search in Directories (Classic User
Interface)) and then drag any of the participants from the listed results into
the AdHoc Conference window. Select a station number from the Number
To Contact drop-down list in the Select Participant Contact Number
window and click OK.
•
Any participant:
Click in the AdHoc Conference window on Participants > Add
Participant. Enter the following details for the participant in the Add
Participants window: Name and Phone Number in canonical or dialable
format, and then click OK.
Related Topics
5.4.1.8 How to Specify another Conference Controller
Prerequisites
•
You are working with the classic user interface.
•
A conference with you as the conference controller has been started in the
virtual conference room.
•
The new conference controller is an internal subscriber from the same node.
INFO: A different conference controller for an associated Web
Collaboration session, for example, can only be set there.
Step by Step
1) Click in the virtual conference room on Properties in the context menu of the
conference participant that you want to set as the conference controller.
2) Click on Set as conference controller.
3) Click Save.
Related Topics
Related Topics
• Scheduled Conference
•
Permanent Conference
5.4.1.9 How to End an Ad-hoc or Scheduled Conference
Prerequisites
•
You are working with the classic user interface.
•
An active conference with you as the conference controller has been started
in the virtual conference room.
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INFO: You can end an ad-hoc conference in any event by
hanging up.
Step by Step
1) Click on Conference Room > Stop.
2) Under End In, enter the waiting time in seconds until the conference is to be
terminated and then click OK.
Related Topics
Related Topics
• How to Configure and Initiate an Ad-hoc Conference
•
Scheduled Conference
5.4.1.10 How to Repeat an Ad-hoc Conference
Prerequisites
•
You are working with the classic user interface.
•
You have saved an ad-hoc conference under a specified name.
Step by Step
1) Click Conference.
2) Click Manage my conferences.
3) Click on the My Conferences tab.
4) Click on a conference under Conference Name.
5) Click on Start Conference. The communication system now calls you and the
conference participants.
Related Topics
Related Topics
• How to Configure and Initiate an Ad-hoc Conference
5.4.1.11 How to Delete an Ad-hoc Conference
Prerequisites
•
You have saved an ad-hoc conference under a specified name.
Step by Step
1) Click Conference.
2) Click Manage my conferences.
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3) Click on the My Conferences tab.
4) Click on a conference under Conference Name.
5) Click on Remove. If the conference has already started, it is terminated.
Related Topics
Related Topics
• How to Configure and Initiate an Ad-hoc Conference
5.4.2 Scheduled Conference
A scheduled conference (Meet-Me conference) occurs at some point in the future
with a defined duration and may be set up to recur repeatedly at the same time.
A scheduled conference will run for the entire scheduled duration even if there are
no connected participants. The conference controller saves a scheduled
conference under a specified name.
Options for Configuring a Scheduled Conference
The initiator of the conference can define the following properties:
•
Start time and End time
•
Recurring conference
•
Presence of conference controller required
•
Authentication of conference participants on joining the conference required
(by entering a conference ID and password via the phone keypad).
INFO: Mobility Entry users must enter the code for DTMF suffix
dialing before their authentication.
The default password for conferences is 123456. The conference controller
can change this for the conference participants individually.
•
Language of the announcements and invitations by email (by default, this is
the language of the voicemail box).
•
Direction for the connection setup for each conference participant (default:
outbound).
Starting the Conference
The system opens the window with the virtual conference room at the scheduled
time automatically for all internal conference participants, provided they have
started myPortal for Desktop with the classic user interface or
myPortal for Outlook. If the presence of the conference controller is required, the
system first calls the controller. After the successful authentication of the
controller, all the other conference participants are called simultaneously.
Conference participants who have forwarded their calls to their voicemail boxes
or who are determined to be absent by their presence status are not called.
Depending on how the connection setup has been configured, the system calls
the conference participants or the participants can dial in themselves. The system
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announces every participant who joins the conference by name, as in: "... has
joined the conference", provided the initiator has recorded his or her name
announcement.
INFO: In order to enable the participants of a conference you
have scheduled without authentication to hear the name
announcement at the start of the conference, you will need to
have first already initiated a conference with authentication on
one occasion.
Dialing In
Every conference participant can use the dial-in number to dial into the
conference within the scheduled time period, regardless of which direction for the
conference setup was set for that participant. Attempts to dial into the conference
outside the scheduled time period result in a corresponding announcement.
Forcing Authentication with the Star (*) Key
The conference controller can set the conference so that each conference
participant is forced to provide authentication by at least by pressing the * key.
This ensures that only the participants who are actually present are connected to
the conference, as opposed to a voicemail box, for example.
Extending the Conference
Ten minutes before the scheduled end of the conference, the participants hear an
announcement indicating that the conference is about to end and are offered the
option of extending the conference by dialing a specific digit. Any conference
participant can extend the conference by dialing that specific digit. The
conference controller can extend the conference in myPortal for Outlook at any
time.
Recording the Conference
Conference controllers can record a conference automatically or manually for
themselves or for all connected internal conference participants, provided the live
recording of calls has been activated in the system. Participants located in the
own node receive the recording in the voicemail box; participants in other nodes,
via email. The duration of the recording is only limited by the available storage
capacity of the system.
Ending the Conference
The conference ends at the time scheduled for the end of the conference or if the
conference controller terminates the conference.
Related Topics
Related Topics
• How to Add Conference Participants
102
•
How to Disconnect a Conference Participant
•
How to Reconnect Conference Participants
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•
How to Remove Conference Participants
•
How to Specify another Conference Controller
•
How to Record a Call or a Conference
•
How to End an Ad-hoc or Scheduled Conference
5.4.2.1 How to Configure a Scheduled Conference
Prerequisites
•
You are working with the classic user interface.
•
Your administrator has configured a dial-in number for conferences.
Step by Step
1) Click Conference.
2) Click AdHoc Conference. The AdHoc Conference window opens with you
set as the conference controller.
3) Add any conference participants as needed; see How to Add Conference
Participants for details.
4) If you want to change the direction of the connection setup for a conference
participant, proceed in the following steps:
a) Click in the context menu of the relevant conference participant on
Properties.
b) Under Direction, click on Outbound or Inbound to change the direction.
5) In the AdHoc Conference window, click on File > Save.
6) Enter the Conference Name.
7) Enter a Start Date.
8) Enter a Start Time.
9) Enter the End Time.
10) If the conference is to occur repeatedly, select the Recurring Conference
check box.
a) Select an End Date for the conference series.
b) Click on either Daily Recurrence, Weekly Recurrence or Monthly
Recurrence and then select any additional options from the details on the
right-hand side.
11) If you want to delete a conference appointment time for a conference series,
perform the following steps:
a) Click on Exceptions.
b) Click on Add.
c) Select the relevant date in the Original Date/Time drop-down list.
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d) Click on Remove this recurrence.
e) Click OK.
f)
Click on Cancel.
12) If you want to reschedule a conference appointment for a conference series,
perform the following steps:
a) Click Exceptions.
b) Click Add.
c) Select the relevant date in the Original Date/Time drop-down list.
d) Click on Reschedule this recurrence.
e) Select a New scheduled date.
f)
Select a new Start Time.
g) Click on OK.
h) Click Cancel.
13) Click OK.
14) Click Advanced.
15) Select one of the following options in the Conference Type drop-down list:
•
If you want to mandate the authentication of the conference participants
using passwords, select Meet-Me Conference.
•
If you want to waive the authentication requirement for the conference
participants using passwords, select Meet-Me Conference (No
Password).
16) Select the desired Conference Language for the announcements and the
invitations by email (by default, this is the language the voicemail box).
17) Enable the check box This conference is active.
18) If you want the conference to occur only when the conference controller is
present, enable the check box This conference requires the controller to
be present.
19) If you want to force the conference participants to authenticate by pressing
the * (star) key, select the check box Force called participant to enter "*"
(star) to join the conference.
INFO: This option is recommended if the conference participants
do not have to authenticate via a password. This ensures that only
the participants who are actually present are connected to the
conference, as opposed to a voicemail box, for example.
20) If you want to use Web Collaboration concurrently with this conference, select
the Automatically start phone conference with web collaboration check
box.
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21) If you want the system to automatically record the conference, select the
Automatically record this conference check box.
22) If you want the email invitations to be sent automatically to the conference
participants, select the check box Automatically send email invitation to
conference participants.
23) If you want to add some introductory text to the invitation email, enter this in
the Notes.
24) Click Save.
25) Click Send to all. The invitation emails will now be sent.
Related Topics
Related Topics
• Call Number Formats
•
How to Add Conference Participants
•
How to Delete a Scheduled or Open Conference
5.4.2.2 How to Display your Own Scheduled Conference
Prerequisites
•
You are working with the classic user interface.
Step by Step
1) Click Conference.
2) Click Manage my conferences.
3) Click on the My Conferences tab.
4) Click on the relevant conference under Conference Name.
5) If you want to display the virtual conference room, click View.
6) Select one of the following options:
•
If you want to view the schedule of the conference, click on Edit.
•
If you want to view the general settings of the conference, click on Edit
and then on Advanced.
Related Topics
Related Topics
• How To Display a Scheduled, Permanent or Open Conference as the
Conference Controller
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5.4.2.3 How to Determine the Dial-in Number for a Scheduled, Permanent or Open
Conference
Prerequisites
•
You are working with the classic user interface.
•
You are the conference controller.
INFO: As the conference controller, you can obtain the dial-in
number from the email with the invitation to the conference.
Step by Step
1) Click Conference.
2) Click Manage my conferences.
3) Click on the My Conferences tab.
4) Click on the relevant conference under Conference Name.
5) Click on Edit.
6) The dial-in number can be found under Conference DID.
7) Click on Cancel.
8) Click on Close.
Related Topics
Related Topics
• Permanent Conference
5.4.2.4 How to Determine the Conference ID for a Scheduled or Permanent Conference
Prerequisites
•
You are working with the classic user interface.
•
You are the conference controller.
INFO: As the conference controller, you can obtain the
conference ID from the email with the invitation to the conference.
Step by Step
1) Click Conference.
2) Click Manage my conferences.
3) Click on the My Conferences tab.
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4) Click on a conference under Conference Name.
5) Click on Edit.
6) Click in the context menu of the relevant conference participant on
Properties. The Conference ID is displayed.
7) Click Cancel.
8) Click Close.
Related Topics
Related Topics
• Permanent Conference
5.4.2.5 How to Change the Password for a Scheduled or Permanent Conference
Prerequisites
•
You are working with the classic user interface.
•
You are the conference controller.
Step by Step
1) Click Conference.
2) Click Manage my conferences.
3) Click on the My Conferences tab.
4) Click on a conference under Conference Name.
5) Click on Edit.
6) Click in the context menu of the relevant conference participant on
Properties.
7) Enter the new Password.
8) Click on OK.
9) Click on Save.
10) Click on Close.
Related Topics
Related Topics
• Permanent Conference
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5.4.2.6 How To Display a Scheduled, Permanent or Open Conference as the Conference
Controller
Prerequisites
•
You are working with the classic user interface.
Step by Step
1) Click Conference.
2) Click Manage my conferences.
3) Click on the Conferences that I belong to tab.
4) Click on a conference under Conference Name and then on View.
Related Topics
Related Topics
• How to Display your Own Scheduled Conference
•
Permanent Conference
•
How to Display your Own Permanent or Open Conference
5.4.2.7 How to Extend a Scheduled Conference
Prerequisites
•
You are working with the classic user interface.
•
An active conference with you as the conference controller has been started
in the virtual conference room.
›
Under Conference Room > Extend Conference, select one of the following
methods:
Step by Step
•
Click on one of the entries 10 minutes, 20 minutes, 30 minutes or 1
hour.
•
Then click on More, enter the desired time period for the extension under
Extend by in minutes, and click OK.
Related Topics
5.4.2.8 How to Reschedule a Scheduled Conference
Prerequisites
108
•
You are working with the classic user interface.
•
You are the conference controller.
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Step by Step
1) Click Conference.
2) Click Manage my conferences.
3) Click on the My Conferences tab.
4) Click on the relevant conference under Conference Name.
5) Click on Edit.
6) Select a new Start Date.
7) Select a new Start Time.
8) Select a new End Time.
9) Click on Advanced.
10) Select the Automatically send email invitation to conference participants
check box.
11) Click on Save.
12) Click on Close.
Related Topics
5.4.2.9 How to Delete a Scheduled or Open Conference
Prerequisites
•
You are working with the classic user interface.
•
You are the conference controller.
Step by Step
1) Click Conference.
2) Click Manage my conferences.
3) Click on the My Conferences tab.
4) Click on the relevant conference under Conference Name.
5) Click on Remove, followed by Close.
Related Topics
Related Topics
• How to Configure a Scheduled Conference
5.4.2.10 How to Reschedule a Conference Appointment for a Conference Series
Prerequisites
•
You are working with the classic user interface.
•
You are the conference controller of the scheduled conference.
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Step by Step
1) Click on the Conference symbol.
2) Click Manage my conferences.
3) Click on the My Conferences tab.
4) Click on the relevant conference under Conference Name.
5) Click on Edit.
6) Clear the Recurring Conference check box and select it again.
7) Click on Exceptions.
8) Click on Add.
9) Select the relevant conference appointment in the Original Date/Time dropdown list.
10) Click on Reschedule this recurrence.
11) Click OK.
12) Select a New scheduled date.
13) Select a new Start Time.
14) Click on OK.
15) Click on Cancel.
16) Click on OK.
17) Click on Advanced.
18) If you want to add some introductory text to the invitation email, click in the
Notes input field and enter the desired text.
19) Click on Save.
Related Topics
5.4.2.11 How to Delete a Conference Appointment for a Conference Series
Prerequisites
•
You are working with the classic user interface.
•
You are the conference controller of the scheduled conference.
Step by Step
1) Click on the Conference symbol.
2) Click Manage my conferences.
3) Click on the My Conferences tab.
4) Click on the relevant conference under Conference Name.
5) Click on Edit.
6) Clear the Recurring Conference check box and select it again.
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7) Click on Exceptions.
8) Click on Add.
9) Select the relevant conference appointment in the Original Date/Time dropdown list.
10) Click on Remove this recurrence.
11) Click on OK.
12) Click on Cancel.
13) Click on OK.
14) Click on Advanced.
15) If you want to add some introductory text to the invitation email, click in the
Notes input field and enter the desired text.
16) Click on Save.
Related Topics
5.4.3 Permanent Conference
A permanent conference is not subject to time restrictions. The conference
participants can dial in at any time.
The conference controller saves a permanent conference under a specified
name. The conference is retained until it is explicitly deleted.
Options for Configuring a Scheduled Conference
The initiator of the conference can define the following properties:
•
Authentication of conference participants on joining the conference required
(by entering a conference ID and password via the phone keypad).
INFO: Mobility Entry users must enter the code for DTMF suffix
dialing before their authentication.
The default password for conferences is 123456. The conference controller
can change this for the conference participants individually.
•
Language of the announcements and invitations by email (by default, this is
the language of the voicemail box).
Starting the Conference
As soon as the first conference participant dials in, the system opens the window
with the virtual conference room automatically for all internal conference
participants, provided they have started myPortal for Desktop or
myPortal for Outlook. All conference participants dial in themselves. The system
announces every participant who joins the conference, as in: "... has joined
the conference."
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Dialing In
Every conference participant can use the dial-in number to dial into the
conference at any time.
Recording the Conference
Conference controllers can record a conference automatically or manually for
themselves or for all connected internal conference participants, provided the live
recording of calls has been activated in the system. Participants located in the
own node receive the recording in the voicemail box; participants in other nodes,
via email. The duration of the recording is only limited by the available storage
capacity of the system.
Related Topics
Related Topics
• How to Add Conference Participants
•
How to Remove Conference Participants
•
How to Specify another Conference Controller
•
How to Determine the Dial-in Number for a Scheduled, Permanent or Open
Conference
•
How to Determine the Conference ID for a Scheduled or Permanent
Conference
•
How to Change the Password for a Scheduled or Permanent Conference
•
How To Display a Scheduled, Permanent or Open Conference as the
Conference Controller
5.4.3.1 How to Configure a Permanent Conference
Prerequisites
•
You are working with the classic user interface.
•
Your administrator has configured a dial-in number for conferences.
Step by Step
1) Click Conference.
2) Click AdHoc Conference. The AdHoc Conference window opens with you
set as the conference controller.
3) Add any conference participants as needed; see How to Add Conference
Participants for details.
4) In the AdHoc Conference window, click on File > Save.
5) Enter the Conference Name.
6) Click Advanced.
7) Select one of the following options in the Conference Type drop-down list:
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•
If you want to mandate the authentication of conference participants using
passwords, select Permanent Conference.
•
If you want to waive the authentication requirement for the conference
participants using passwords, select Permanent Conference (No
Password).
8) Select the desired Conference Language for the announcements and the
invitations by email (by default, this is the language the voicemail box).
9) Enable the check box This conference is active.
10) If you want to force the conference participants to authenticate by pressing
the * (star) key, select the check box Force called participant to enter "*"
(star) to join the conference.
INFO: This option is recommended if the conference participants
do not have to authenticate via a password. This ensures that only
the participants who are actually present are connected to the
conference, as opposed to a voicemail box, for example.
11) If you want to use Web Collaboration concurrently with this conference, select
the Automatically start phone conference with web collaboration check
box.
12) If you want the system to automatically record the conference, select the
Automatically record this conference check box.
13) If you want the email invitations to be sent automatically to the conference
participants, select the check box Automatically send email invitation to
conference participants.
14) If you want to add some introductory text to the invitation email, enter this in
the Notes.
15) Click Save.
16) Click Send to all. The invitation emails will now be sent.
Related Topics
Related Topics
• Call Number Formats
•
How to Add Conference Participants
•
How to Delete a Permanent Conference
5.4.3.2 How to Display your Own Permanent or Open Conference
Prerequisites
•
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Step by Step
1) Click Conference.
2) Click Manage my conferences.
3) Click on the My Conferences tab.
4) Click on the relevant conference under Conference Name.
5) Select one of the following options:
•
If you want to display the virtual conference room, click View.
•
If you want to view the general settings of the conference, click on Edit.
Related Topics
Related Topics
• How To Display a Scheduled, Permanent or Open Conference as the
Conference Controller
5.4.3.3 How to Delete a Permanent Conference
Prerequisites
•
You are working with the classic user interface.
•
You are the conference controller.
Step by Step
1) Click Conference.
2) Click Manage my conferences.
3) Click on the My Conferences tab.
4) Click on the relevant conference under Conference Name.
5) Click on Remove, followed by Close.
Related Topics
Related Topics
• How to Configure a Permanent Conference
5.4.4 Open Conference
Open conferences are intended for a fixed number of arbitrary participants. Any
participant who has the requisite access data can dial into them.
The conference controller saves a permanent conference under a specified
name. The conference is retained until it is explicitly deleted.
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Options for Configuring an Open Conference
The initiator of the conference can define the following properties:
•
The number of conference participants (max. 16).
•
Authentication of conference participants on joining the conference required
(by entering a conference ID and password via the phone keypad).
INFO: Mobility Entry users must enter the code for DTMF suffix
dialing before their authentication.
The default password for conferences is 123456. The conference controller
can change this for the conference participants individually.
•
The common conference ID for all conference participants.
•
Language of the announcements and invitations by email (by default, this is
the language of the voicemail box).
Starting the Conference
All conference participants dial in themselves. The system announces every
internal participant who joins the conference, as in: "... has joined the
conference."
Dialing In
Every conference participant can use the dial-in number to dial into the
conference at any time.
Recording the Conference
Conference controllers can record a conference automatically or manually for
themselves or for all connected internal conference participants, provided the live
recording of calls has been activated in the system. Participants located in the
own node receive the recording in the voicemail box; participants in other nodes,
via email. The duration of the recording is only limited by the available storage
capacity of the system.
Related Topics
5.4.4.1 How to Configure an Open Conference
Prerequisites
•
You are working with the classic user interface.
•
Your administrator has configured a dial-in number for conferences.
Step by Step
1) Click Conference.
2) Click AdHoc Conference. The AdHoc Conference window opens with you
set as the conference controller.
3) In the AdHoc Conference window, click on File > Save.
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4) Enter the Conference Name.
5) Enter a Start Date.
6) Enter a Start Time.
7) Enter the End Time.
8) If the conference is to occur repeatedly, click on Recurring Conference.
a) Select an End Date for the conference series.
b) Click on either Daily Recurrence, Weekly Recurrence or Monthly
Recurrence and then select the additional options desired for it in the
details.
9) If you want to delete a conference appointment time for a conference series,
perform the following steps:
a) Click on Exceptions.
b) Click Add.
c) Select the relevant date in the drop-down list.
d) Click on Remove this recurrence.
e) Click OK.
f)
Click on Cancel.
10) If you want to reschedule a conference appointment for a conference series,
perform the following steps:
a) Click on Exceptions.
b) Click Add.
c) Select the relevant date in the drop-down list.
d) Click on Reschedule this recurrence.
e) Select a New scheduled date.
f)
Select a new Start Time.
g) Click on OK.
h) Click Cancel.
11) Click OK.
12) Click Advanced.
13) Select the item Open Conference in the Conference Type drop-down list.
14) Select the desired Conference Language for the announcements and the
invitations by email (by default, this is the language the voicemail box).
15) Enable the check box This conference is active.
16) If you want to force the conference participants to authenticate by pressing
the * (star) key, select the check box Force called participant to enter "*"
(star) to join the conference.
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INFO: This option is recommended if the conference participants
do not have to authenticate via a password. This ensures that only
the participants who are actually present are connected to the
conference, as opposed to a voicemail box, for example.
17) If you want the system to automatically record the conference, select the
Automatically record this conference check box.
18) If you want to define the conference ID yourself, proceed in the following
steps:
a) Select the Create your own conference ID check box.
b) Enter the desired Conference ID (4-8 characters) in the input field.
19) Select the maximum number of conference participants under Number of
Channels
20) Click Save.
Related Topics
5.5 Web Collaboration
The UC PC clients myPortal for Desktop (Windows) and myPortal for Outlook
support the convenient integration of the separate product OpenScape Web
Collaboration for simultaneous multi-media collaboration during phone calls and
conferences. This provides quick access to functions such as desktop and
application sharing, file sharing, co-browsing, whiteboarding, URL push, IM chat
and video chat with multiple participants.
Web collaboration can be started by a subscriber during a phone call via the popup window of the UC PC client or by the conference controller of an active
conference from within the conference. This opens the web collaboration session.
A local installation of Web Collaboration on the UC PC client is not required. If an
email program is available on the UC PC client, an email with the link to the web
collaboration client can be sent to the communication partners. Detailed
information on web collaboration can be found in the Web Collaboration product
documentation.
When creating or editing a conference, the conference controller can also
schedule a web collaboration session. On deleting or ending a conference, the
associated web collaboration session is automatically deleted as well.
INFO: In order to enable UC PC clients to start web collaboration
automatically, proxy authentication must be disabled whenever
the UC PC clients access the Internet via a proxy server.
Supported Types of Connections
The web collaboration integration supports phone calls and phone-controlled
conferences as well as the following types of application-controlled conferences:
•
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•
Scheduled conference
•
Permanent conference
Integration of Web Collaboration
For the integration of Web Collaboration, the address of the Web Collaboration
server must be known to the communication system. The vendor offers the web
collaboration server as a service on the Internet (Public Server). Alternatively, it
may also be possible to use a Custom Server located on the customer's own
network or with a partner. If the server is on the customer's own network, it is
usually addressed by the communication system on TCP port 5004 using http. In
the case of a hosted solution on the Internet (Public Server), a secure https
connection is used instead, since the license number and password are
transmitted over this connection. By default, TCP port 5100 is used for this
purpose.
INFO: In order to use web collaboration, the communication
system requires an Internet connection (default router and DNS
server). Connections via proxy are not supported.
Internal conference participants with UC PC clients are automatically connected
to the appropriate web collaboration session on starting the conference. To do
this, FastViewer is automatically downloaded and opened in the background,
which may take several seconds. External conference participants with known
email addresses receive an email with an appropriate link to the Web
Collaboration session.
INFO: Users working under a MAC OS must close the alert dialog
for the terminated session manually after completion of a web
collaboration session.
For a scheduled conference, it is possible to connect to the Web Collaboration
session as early as 5 minutes before the start of the scheduled conference.
Instant Messaging and Web Collaboration
Note that Instant Messaging of the system and Instant Messaging of a
Web Collaboration session are mutually independent, i.e.: the instant messages
from a UC PC client do not appear in a web collaboration session of the same
participant, and vice versa.
Related Topics
Related Topics
• How to Start Web Collaboration During a Call
•
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5.5.1 How to Start a Web Collaboration Session
Prerequisites
•
Access to the Web Collaboration server is set up in the communication
system.
•
An email program is installed on the client PC.
•
Screen pops for inbound and outbound calls have been activated.
•
You are currently conducting a call or participating in a conference as a
conference controller.
Step by Step
1) Click on the Start Collaboration symbol in the Inbound Call screen pop or
the Outbound Call to … screen pop.
The web collaboration session (fastviewer) is started. In addition, the email
program opens, and an email with a link to the web collaboration client is
created.
2) Add the email address(es) and send the email.
3) As soon as a communication partner launches the Web Collaboration client,
he or she is added to the web collaboration session.
Related Topics
5.5.2 How to End a Web Collaboration Session
Prerequisites
•
Screen pops for inbound and outbound calls have been activated.
•
You are currently conducting a call or participating in a conference.
•
A web collaboration session has been started.
›
Click on the Stop Collaboration symbol in the Inbound Call screen pop or
the Outbound Call to … screen pop.
Step by Step
The web collaboration session (fastviewer) is started. In addition, the email
program opens, and an email with a link to the web collaboration client is
created.
Related Topics
5.6 Voice and fax messages
The Voicemail and Fax services integrated in the system enable subscribers to
receive and manage voicemails and fax messages via myPortal for Desktop and
myPortal for Outlook. Fax messages can be sent by subscribers using
Fax Printer.
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Related Topics
5.6.1 Voicemail Box
The voicemail box records voicemail messages and recorded calls centrally. You
can access these messages using myPortal for Outlook.
You can view or edit the settings of your voicemail box; for example, you can
select the language of the voicemail box, determine its call number, switch
between recording and announcement modes, control the announcement of your
Presence status, record your announcements and import announcements. On
importing announcements, The system performs the automatic level control and
normalization needed to meet the "USA / TIA 968 Signal Power Limitations"
requirements.
INFO: In order to enable callers to reach your voicemail box on
Busy and No Answer, the administrator must set up call
forwarding to your voicemail box. Alternatively, you can also do
this yourself by setting up a "call diversion after time" on your
phone.
Determining the Call Number of the Voicemail Box
You can determine under which extension you can reach the voicemail box from
any phone to listen to your voicemails or change your Presence status, for
example.
INFO: Information on the Phone menu can be found in the Quick
Reference Guide documentation of the UC Suite Telephone User
Interface (TUI).
Selecting the Recording or Announcement Mode
In Recording mode, callers can leave a message for you on reaching your
voicemail box exactly as with an answering machine, whereas in Announcement
mode, they will only hear your announcement. You can specify this setting
separately for every Presence status.
Announcements
You can record or import the following types of announcements:
•
120
Name announcement:
Your name announcement is used at the start of conferences for which you
have invited others and to announce when you join a conference. In addition,
the name announcement you have recorded is used as a greeting when you
have enabled the announcement of your Presence status for the caller
involved and your Presence status is not Office, CallMe or Do Not Disturb.
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•
General personal greeting
This announcement is heard by callers in default mode (i.e., when no custom
profiles of the personal AutoAttendant are enabled) on reaching your
voicemail box. For example: "I am unfortunately unable to take your call at this
moment …"
•
Personal greeting for Busy:
This announcement is heard by callers in default mode (i.e., when no custom
profiles of the personal AutoAttendant are enabled) on reaching your
voicemail box when your line is busy. For example: "I am currently on the
phone and unable to take your call …" If no personal greeting for Busy has
been recorded, callers will hear your general personal greeting.
•
Personal greeting for No Answer:
This announcement is heard by callers in default mode (i.e., when no custom
profiles of the personal AutoAttendant are enabled) when their calls are
forwarded to your voicemail box manually or on no answer after a specific
amount of time. For example: "I am unfortunately unable to take your call at
this moment …" If you have not recorded any personal greeting for No
Answer, callers will hear your general personal greeting.
•
Personal announcements for custom profiles of the personal AutoAttendant:
These announcements are not used by the voicemail box in default mode, but
only in conjunction with the personal AutoAttendant.
INFO: Before using announcements or music from other sources,
make sure that you do not infringe on any copyrights.
The voicemail box can generate situation-based announcements of your
Presence status (except for Office, CallMe and Do Not Disturb) with an
indication of your scheduled time of return; for example: "xxx is in a
meeting until two thirty p.m. today". You can enable or disable the
announcement of your Presence status for specific callers and for all external
callers separately.
In default mode, the voicemail box plays back announcements in the following
order (from left to right):
Profile
Busy
Name announcement
Announcement of
your Presence Status
-
-
Personal greeting
for Busy
(if not recorded:
general)
No answer
-
-
for No Answer
(if not recorded:
general)
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Profile
Meeting
Sick
Break
Name announcement
Announcement of
your Presence Status
Personal greeting
x (if you have enabled
the announcement of
your Presence status
for the caller involved)
x (if you have enabled
the announcement of
your Presence status
for the caller involved)
general
-
-
general
Gone Out
Vacation
Lunch
Gone Home
Do Not
Disturb
Example: Announcement of your Presence status is enabled for the caller
Profile
Meeting
Name announcement
Announcement of
your Presence Status
"Natalie Dubios"
"is in a meeting
until two thirty
p.m. today".
Personal greeting
"I am unfortunately
unable to take your call
at the moment …"
Example: Announcement of your Presence status is disabled for the caller
Profile
Gone Out
Name announcement
Announcement of
your Presence Status
-
-
Personal greeting
"I am unfortunately
unable to take your call
at the moment …"
Central AutoAttendant
The central AutoAttendant enables the administrator of your communication
system to offer callers time-based choices to forward their calls to numbers he or
she has defined or to your voicemail box. As with the personal AutoAttendant,
callers signal their choices by entering digits at the phone. Due to the central
AutoAttendant, further announcements may follow those described above.
Announcement of your Presence Status
You can define whether callers should hear the announcement of your Presence
status on reaching your voicemail box. You can enable or disable this collectively
for all external callers and for specific subscribers.
Retrieving your Voicemail through the Attendant
Using myAttendant, you can grant or deny the Attendant permission to access
your voicemails and Fax messages. In the latter case, the Attendant can only
determine how many messages you have.
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Bypassing the Password Prompt
If you call the voicemail box from one of your additional phone numbers, you can
bypass the password prompt. This setting also applies to the phone notification
service of the voicemail box.
Language of the Voicemail Box
You can define in which language the voicemail box plays back the menu choices
and the internal system announcements.
Related Topics
Related Topics
• First Steps
•
Screen Pops
•
How to Enable or Disable Screen Pops for New Voicemails
•
How to Redirect a Call to your Voicemail Box
•
Personal AutoAttendant
•
How to Record your Name Announcement
•
How to Record your Personal Greeting
•
How to Enable or Disable Screen Pops for New Voicemails
•
Managing Voicemail
•
Notification Service for New Messages
•
How to Define an Additional Phone Number
5.6.1.1 How to Determine the Call Number for your Voicemail Box
Step by Step
1) Click on Setup.
2) Click on Personal Details > My Personal Details.
3) You will find the call number of the voicemail box in the Voicemail call
number field.
4) Click on Close, followed by OK.
Related Topics
5.6.1.2 How to Select Recording or Announcement Mode
Step by Step
1) Click on Setup.
2) Click on Communications > VoiceMail Settings.
3) Select one of the following values for each Presence status in the Recording
area:
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•
If you want callers to be able to leave messages in your voicemail box,
select Active.
•
If you want callers to only hear the announcements of your voicemail box,
select Inactive.
4) Click Save.
Related Topics
5.6.1.3 How to Record an Announcement
Step by Step
1) Click Setup.
2) Click Profiles and then on any profile.
3) Click Record.
4) Click on the announcement with the desired designation in the list of
announcements.
5) Click Record. The voicemail box will now call you on your phone.
6) Accept the call from the voicemail box.
7) Speak out the text of your announcement after the tone.
INFO: If you are using announcements or music from other
sources, make sure that you do not infringe on any copyrights.
8) Click Stop.
9) If you want to listen to the announcement on the phone, click on Play. To exit
the playback loop, click on Stop.
10) If you want to record the announcement again, click on Record again.
11) Click Save.
Related Topics
Related Topics
• Personal AutoAttendant
•
How to Edit a Profile for the Personal AutoAttendant
•
How to Import an Announcement
•
How to Delete an Announcement
5.6.1.4 How to Import an Announcement
Prerequisites
•
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The audio file is available as a PCM file with the following properties: 8 kHz,
16 bit, mono.
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INFO: Before using announcements or music, make sure that
you do not infringe on any copyrights.
Step by Step
1) Click Setup.
2) Click Profiles and then on any profile.
3) Click Record.
4) Click Upload.
5) Select the desired file and click Open.
6) Click on OK in the Warning!!! window.
7) Click OK.
8) Click on Close, followed by Save.
INFO: On importing announcements, the system performs the
automatic level control and normalization needed to meet the
"USA / TIA 968 Signal Power Limitations" requirements.
Related Topics
Related Topics
• Personal AutoAttendant
•
How to Edit a Profile for the Personal AutoAttendant
•
How to Record an Announcement
•
How to Delete an Announcement
5.6.1.5 How to Delete an Announcement
Step by Step
1) Click Setup.
2) Click Profiles and then on any profile.
3) Click Record.
4) Click on the announcement with the desired designation in the list of
announcements.
5) Click Remove.
6) Click on Close, followed by Save.
Related Topics
Related Topics
• How to Record an Announcement
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•
How to Import an Announcement
5.6.1.6 How to Enable or Disable the Announcement of your Presence Status for
External Callers
Step by Step
1) Click on Setup.
2) Click on Sensitivity > VoiceMail Presence.
3) Select one of the following options:
•
If you want to activate the voicemail box announcement of your Presence
status for external callers, enable the check box My presence will be
played to external callers when they reach my VoiceMail.
•
If you want to deactivate the voicemail box announcement of your
Presence status for external callers, clear the check box My presence
will be played to external callers when they reach my VoiceMail.
4) Click Save.
Related Topics
Related Topics
• Presence Status
•
How to Change the Visibility of your Presence Status for Others
•
Personal AutoAttendant
•
How to Enable or Disable the Announcement of your Presence Status for
Specific Callers
5.6.1.7 How to Enable or Disable the Announcement of your Presence Status for
Specific Callers
Prerequisites
•
In order to disable the announcement of your Presence status for a specific
number, this number must be transmitted with the call.
Step by Step
1) Click on Setup.
2) Click on Sensitivity > VoiceMail Presence.
3) Select one of the following options:
•
126
If you want to suppress the voicemail box announcement of your
Presence status for a specific number, click Add, enter the desired
number in the input field, and click OK.
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INFO: You can use the following character as placeholders to
define a call number range: ? for any single digit and * for any
number of digits.
•
If you want to allow the voicemail box announcement of your Presence
status for a specific number, click on desired entry and then on Remove.
4) Click on Save.
Related Topics
Related Topics
• Presence Status
•
How to Change the Visibility of your Presence Status for Others
•
Personal AutoAttendant
•
How to Enable or Disable the Announcement of your Presence Status for
External Callers
5.6.1.8 How to Grant or Deny the Attendant Permission to Retrieve Voicemail and Fax
Messages
Step by Step
1) Click on Setup.
2) Click on Sensitivity > Security and Access.
3) Select one of the following options:
•
If you want to allow your voicemail and fax messages to be retrieved by
the Attendant, enable the check box Receptionists are able to listen to
my voicemail and to read my fax messages.
•
If you want to prevent your voicemail and fax messages from being
retrieved by the Attendant, clear the check box Receptionists are able
to listen to my voicemail and to read my fax messages.
4) Click Save.
Related Topics
Related Topics
• Fax Box
5.6.1.9 How to Activate or Deactivate the Password Prompt for the Voicemail Box
NOTICE: If you deactivate the password prompt for your
voicemail box, unauthorized users could access your voicemailby
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phone and listen to your voice messages, for example, or call
external destinations at your cost.
Step by Step
1) Click on Setup.
2) Click on Security and Access > Security and Access.
3) Select one of the following options:
•
If you want to activate the password prompt on calling your voicemail box,
clear the Bypass password when calling voicemail check box.
•
If you want to deactivate the password prompt on calling your voicemail
box, enable the Bypass password when calling voicemail check box.
4) Click Save.
Related Topics
5.6.1.10 How to Select the Language of the Voicemail Box
Step by Step
1) Click on Setup.
2) Click on Communications > VoiceMail Settings.
3) Select the VoiceMail Language in the drop-down list.
4) Click Save.
Related Topics
5.6.2 Managing Voicemail
You can listen to and forward voicemails, for example, or move them to another
folder, save them as WAV files or call the sender.
Folders for Voicemail
myPortal for Desktop organizes voice messages in the following folders:
•
Inbox
•
Played
•
Saved
•
Deleted
Displaying Voicemail Messages
The following symbols identify different types of voicemail:
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Symbol
-
Type of voicemail
Voicemail to a subscriber
Voicemail to a group
Recorded call
Recorded conference
The List view of voicemails shows the following details:
•
Symbol for the type of voicemail
•
Date
•
Time
•
Group, if available
•
Call number, if available
•
Last Name, if available
For recorded conferences: conference name, if available; otherwise, Last
Name of the second conference participant, if available
•
First Name, if available
•
Company, if available
•
Priority
Color coding: urgent (rot), private (blue), normal (black). When listening to the
voicemail Inbox, an announcement notifies you of the number of messages
per priority.
•
Duration
Retention Period for Voicemail
The communication system automatically deletes voicemails after a defined
retention period (which can be configured by the administrator) expires.
Voicemail for Groups
The administrator can set up groups for voice messages with a separate call
number for each group. The communication system forwards voice messages to
a group to each group member. As soon as one of the subscribers has listened
to a new message, that message is flagged as "played" for all group members. If
a group member deletes a message, that entry is also deleted for all other group
members.
Listening to Voicemail
You can optionally listen to voice messages on the phone or your PC. When a
new voice message is listened to for the first time, the communication system
moves it automatically from the Inbox folder to the Played folder.
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Calling the Sender of a Voicemail
You can call the sender of a voice message.
Forwarding a Voice Message
You can forward a voice message easily to other internal subscribers.
Moving a Voice Message
You can move a voice message to another folder.
Saving a Voice Message as a File
NOTICE: The communication system saves voice messages for
a limited period of time, which can be configured per folder by the
administrator. When this time period expires, the voice messages
are automatically deleted by the communication system.
You can save a voice messages as a WAV file in the file system of your PC to
archive it permanently or send it to any recipient by email.
Related Topics
Related Topics
• User Interface Elements
•
Voicemail Box
5.6.2.1 How to Listen to a Voice Message on the Phone
Prerequisites
•
Your Presence status is Office or CallMe.
Step by Step
1) Click on the Voicemail tab or in the corresponding window.
2) Click on the desired folder, e.g., Inbox.
3) Click on the desired voicemail.
4) Select one of the following options:
•
Classic user interface:
Click on Play Message > Through Phone in the context menu.
•
Modern user interface:
Click on the Play through phone symbol.
Next steps
Accept the call from the voicemail box.
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Related Topics
Related Topics
• How to Listen to a Voice Message on the PC
5.6.2.2 How to Listen to a Voice Message on the PC
Prerequisites
•
Your PC has a properly configured sound card with speakers or headphones.
INFO: If you use iTunes under the Mac OS to play your
multimedia files, the voicemails that you listen to will be
automatically transferred to iTunes library. Under some
circumstances, these messages may then be transmitted to the
iCloud and to other devices automatically by syncing and should
therefore be deleted manually.
Step by Step
1) Click on the Voicemail tab or in the corresponding window.
2) Click on the desired folder, e.g., Inbox.
3) Click on the desired voicemail.
4) Select one of the following options:
•
Classic user interface:
Click on Play Message > Through Speakers in the context menu.
•
Modern user interface:
Click on the Play through speakers symbol.
5) In the screen pop, click on the Play symbol.
Related Topics
Related Topics
• How to Listen to a Voice Message on the Phone
5.6.2.3 How to Call back the Sender of a Voice Message
Prerequisites
•
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The caller's phone number has been transmitted.
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Step by Step
1) Click on the Voicemail tab or in the corresponding window.
2) Click on the desired folder, e.g., Played.
3) Click on the desired voicemail.
4) Select one of the following options:
•
Classic user interface:
In the context menu, click Dial, and if the context menu offers several
phone numbers for selection, click on the desired number.
•
Modern user interface:
Click on the Call Sender icon, and if several phone numbers are offered
for selection, click on the desired number.
Related Topics
5.6.2.4 How to Forward a Voicemail Message
Step by Step
1) Click on the Voicemail tab or in the corresponding window.
2) Click on the desired folder, e.g., Played.
3) Click on the desired voicemail.
4) Click on Forward Message, in the context menu.
5) To sort the list of recipients, click on the column headers Extension or Name
to sort by that criterion in alphanumeric ascending order.
6) If you want to reverse the sort order of the list of recipients, click again on the
column header.
7) Activate the check box for the desired recipient or recipients.
8) If you want to add a comment, proceed in the following steps:
a) Click on Comment.
b) Click on Start. The voicemail box will now call you on your phone.
c) Accept the call from the voicemail box.
d) Speak out the text of your comment after the tone.
e) Click on Stop.
f)
If you want to listen to the comment on the phone, click on Listen. To exit
the playback loop, click on Stop.
g) If you want to record the comment again, click on Record again.
9) Click on Redirect.
Related Topics
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5.6.2.5 How to Move a Voice Message
Step by Step
1) Click on the Voicemail tab or in the corresponding window.
2) Click on the desired folder, e.g., Played.
3) Click on the desired voicemail.
4) Select the desired folder in the context menu under Move Message to > ….
Related Topics
5.6.2.6 How to Save a Voice Message as a WAV File
Prerequisites
•
You are working with the classic user interface.
Step by Step
1) Click on the Voicemail tab or in the corresponding window.
2) Click on the desired folder, e.g., Played.
3) Click on the desired voicemail.
4) Click on Save as WAV in the context menu.
5) Select a folder in the Save window, enter a file name of your choice in the
input field, and click Save.
Related Topics
5.6.2.7 How to Sort Voice Messages
Prerequisites
•
You are working with the classic user interface.
Step by Step
1) Click on the Voicemail tab or in the corresponding window.
2) Click on the desired folder, e.g., Played.
3) Click on one of the column titles: Type, Date, Time, Group Name, Call no,
Last Name, First Name, Company Name, Priority or Duration to sort the
voicemails by this criterion in ascending alphanumeric order.
4) If you want to reverse the sort order, click again on column header.
Related Topics
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5.6.2.8 How to Delete a Voicemail
Step by Step
1) Click on the Voicemail tab or in the corresponding window.
2) Click on one of the folders: Inbox, Played or Saved.
3) Select one of the following options:
•
Click on the desired voicemail.
•
Mark the desired voicemails (Classic User Interface).
4) Select Move Message to > Move to Deleted in the context menu.
5) If you want to delete the Fax messages permanently:
a) Click on the Deleted folder.
b) Select the desired voice message(s).
c) Select Move Message to > Permanently Delete Message in the context
menu.
Related Topics
5.6.3 Fax Box
The Fax box saves Fax messages centrally. You can access these messages via
the UC client.
You can view or edit the following settings of your Fax box:
Determining your own Fax Number
You can determine under which fax number you can be reached.
Retrieving Fax Messages through the Attendant
Using myAttendant, you can grant or deny the Attendant permission to access
your fax messages and voicemails. In the latter case, the Attendant can only
determine how many messages you have.
Related Topics
Related Topics
• Screen Pops
134
•
How to Enable or Disable Screen Pops for New Fax Messages
•
How to Enable or Disable Screen Pops for New Voicemails
•
Managing Fax Messages
•
How to Grant or Deny the Attendant Permission to Retrieve Voicemail and
Fax Messages
•
Sending Fax Messages
•
Notification Service for New Messages
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5.6.3.1 How to Determine your own Fax Number
Prerequisites
•
Your administrator has configured a Fax number for you.
Step by Step
1) Click on Setup.
2) Click on Personal Details > My Personal Details.
3) You will find your fax number in the Fax Number field.
4) Click on Close, followed by OK.
Related Topics
5.6.4 Managing Fax Messages
You can display or forward fax messages, for example, or move them to another
folder, save them as PDF or TIFF files and even call the sender.
Folder for Fax Messages
myPortal for Desktop organizes fax messages in the following folders:
•
Inbox
•
Read
•
Deleted
•
Sent Items:
Contains the fax messages already sent by the communication system
•
Sending Items
Contains queued fax messages that have not yet been sent The
communication system tries to transmit a fax message up to 5 times within 25
minutes. The Progress of each fax message being sent is indicated by a
progress bar.
Details of Fax Messages
Depending on the folder involved, the List view of the fax messages shows
different combinations of the following details: Date, Time, Call number, Last
Name, First Name, Company, Fax Group, Pages, Status, Destination and
Progress.
Retention Period for Fax Messages
The communication system automatically deletes fax messages for which the
following retention periods are exceeded:
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Fax message
Retention period (days)
New
120
Read
365
Sent
365
Deleted
60
Fax Messages for Groups
The administrator can set up groups for fax messages with a separate Fax
number for each group. The communication system forwards fax messages to a
group to each group member. As soon as one of the subscribers has viewed a
new message, the message is flagged as "read" for all group members. If a group
member deletes a message, that entry is also deleted for all other group
members.
Calling the Sender of a Fax Message
You can call the sender of a fax message.
Forwarding a Fax Message
You can forward a fax message to other internal subscribers.
Saving a Fax Message as a File
You can save a fax message as a PDF or TIFF file in the file system of your PC
to archive it permanently.
Your administrator can configure whether the fax message is stored as a PDF or
a TIFF file on a is stored basis (not possible with OpenScape Office).
Sending Fax Messages as E-Mails
You can send a fax message as a PDF or TIFF file by e-mail to any recipient.
Displaying Fax Messages
When a new fax message is viewed for the first time, the communication system
moves it automatically from the Inbox folder to the Read folder.
Fax Transmission Report
You can display the transmission report of a fax message in the web browser.
Related Topics
Related Topics
• User Interface Elements
•
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5.6.4.1 How to Display a Fax Message
Prerequisites
•
Fax messages are stored as either PDF or TIFF files (configurable by the
administrator on a system-wide basis) The selected file type must be
associated with an application that can display this file.
Step by Step
1) Click on the Fax Messages tab or in the corresponding window.
2) Click on the desired folder, e.g., Inbox.
3) Click on the relevant fax message.
4) Select one of the following options:
•
Classic user interface:
Select View Fax in the context menu.
•
Modern user interface:
Click on the View Fax icon.
Related Topics
5.6.4.2 How to Call the Sender of a Fax Message
Step by Step
1) Click on the Fax Messages tab or in the corresponding window.
2) Click on the desired folder, e.g., Read.
3) Click on the desired fax message.
4) Select one of the following options:
•
Classic user interface:
In the context menu, click Dial, and if the context menu offers several
phone numbers for selection, click on the desired number.
•
Modern user interface:
Click on the Call Sender icon, and if several phone numbers are offered
for selection, click on the desired number.
Related Topics
5.6.4.3 How to Forward a Fax Message
Step by Step
1) Click on the Fax Messages tab or in the corresponding window.
2) Click on the desired folder, e.g., Read.
3) Select one of the following options:
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•
Classic user interface:
Click on Forward Message in the context menu.
•
Modern user interface:
Click on the Forward Message symbol.
4) Enter the fax number of the recipient in canonical or dialable format in the
Forward Message window.
5) Click on + to add this recipient to the fax message.
6) If you want to send the fax to further recipients, click in the input field and
repeat steps 4 through 5 accordingly.
INFO: You can also add further recipients by searching in a
directory.
7) If you want to remove a recipient, proceed in the following steps:
a) Click in the list of Recipients on the desired entry.
b) Press the Del key.
8) Click on OK.
Related Topics
5.6.4.4 How to Move a Fax Message
Step by Step
1) Click on the Fax Messages tab or in the corresponding window.
2) Click on the desired folder, e.g., Read.
3) Click on the desired fax message.
4) Select the desired folder in the context menu under Move Message to > ….
Related Topics
5.6.4.5 How to Save a Fax Message
Prerequisites
•
Your administrator has configured whether the fax message should be saved
as a PDF or a TIFF file on a system-wide basis.
Step by Step
1) Click on the Fax Messages tab or in the corresponding window.
2) Click on the desired folder, e.g., Read.
3) Click on the desired fax message.
4) Select one of the following options:
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•
Classic user interface:
Click in the context menu on Save as tiff or Save as PDF.
•
Modern user interface:
Click on the Save as tiff or Save as PDF symbol.
5) Select a folder in the Save window, enter a file name of your choice in the
input field, and click Save.
Related Topics
5.6.4.6 How to Sort Fax Messages
Prerequisites
•
You are working with the classic user interface.
Step by Step
1) Click on the Fax Messages tab or in the corresponding window.
2) Click on the desired folder, e.g., Read.
3) Click on one of the column titles: Date, Time, Call no, Last Name, First
Name, Company Name, Fax Group or Pages to sort the Fax messages by
this criterion in ascending alphanumeric order.
4) If you want to reverse the sort order, click again on column header.
Related Topics
5.6.4.7 How to Display an Overview of Fax Messages in the Send Queue
Prerequisites
•
You have sent fax messages with Fax Printer.
Step by Step
1) Click on the Fax Messages tab or in the corresponding window.
2) Click on the Sending Items folder.
3) If you are working with the classic user interface, click on one of the column
titles: Date, Fax Group, Last Name, First Name, Company, Destination or
Pages to sort the fax messages by this criterion in ascending alphanumeric
order. If you want to reverse the sort order, click again on column header.
Related Topics
Related Topics
• How to Display an Overview of Sent Fax Messages
•
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5.6.4.8 How to Cancel Sending a Fax Message
Prerequisites
•
You are working with the classic user interface.
•
You have sent a fax message with Fax Printer.
Step by Step
1) Click on the Fax Messages tab or in the corresponding window.
2) Click on the Sending Items folder.
3) Select Remove in the context menu of the appropriate Fax message.
4) Click OK.
Related Topics
Related Topics
• How to Display an Overview of Fax Messages in the Send Queue
5.6.4.9 How to Display an Overview of Sent Fax Messages
Prerequisites
•
You have sent fax messages with Fax Printer.
Step by Step
1) Click on the Fax Messages tab or in the corresponding window.
2) Click on the Sent Items folder.
3) If you are working with the classic user interface, click on one of the column
titles: Date, Fax Group, Pages, Status, Last Name, First Name, Company
or Destination to sort the fax messages by this criterion in ascending
alphanumeric order. If you want to reverse the sort order, click again on
column header.
Related Topics
Related Topics
• How to Display an Overview of Fax Messages in the Send Queue
5.6.4.10 How to Resend a Fax Message
Prerequisites
•
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You are working with the classic user interface.
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Step by Step
1) Click on the Fax Messages tab or in the corresponding window.
2) Click on the Sent Items folder.
3) Click on the relevant fax message.
4) Click on Resend in the context menu.
Related Topics
5.6.4.11 How to Display a Fax Transmission Report
Prerequisites
•
You have sent a fax message with Fax Printer.
Step by Step
1) Click on the Fax Messages tab or in the corresponding window.
2) Click on the Sent Items folder.
3) Click on the relevant fax message.
4) Select one of the following options:
•
Classic user interface:
Click Properties in the context menu and then on Fax Transmission
Report.
•
Modern user interface:
Click on the Fax Transmission Report symbol.
The transmission report of the relevant fax message is displayed in the web
browser.
Related Topics
5.6.4.12 How to Delete a Fax Message
Step by Step
1) Click on the Fax Messages tab or in the corresponding window.
2) Click on one of the folders: Inbox, Read, Sent Items or Sending Items.
3) Select one of the following options:
•
Click on the desired fax message.
•
Mark the desired Fax messages.
4) Select one of the following options:
•
Classic user interface:
Select Move Message to > Move to Deleted in the context menu.
•
Modern user interface:
Click on the Delete symbol.
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5) If you want to delete the Fax messages permanently:
a) Click on the Deleted folder.
b) Select the desired Fax message(s).
c) Select Move Message to > Permanently Delete Message in the context
menu.
Related Topics
5.6.5 Sending Fax Messages
You can use Fax Printer to send fax messages under Windows.
Details on sending fax messages can be found in the Fax Printer User Guide.
Related Topics
Related Topics
• Fax Box
5.6.6 Notification Service for New Messages
The communication system can optionally notify you about new voice and fax
messages by e-mail, by phone or with an SMS.
The Notification Service works as follows:
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Notification
for voicemail
for fax message
E-mail
You receive an e-mail with the
message as a WAV file, the date
and time it was received, the
duration of the message and, if
available, the phone number and
name of the sender. If the size of the
WAV file exceeds a defined value, it
is not attached to the e-mail. This
value can be changed by the
administrator of the communication
system; the default is 10 MB.
Voicemails with "urgent" priority are
flagged as e-mails with "High"
importance. E-mails with a
voicemail have a separate symbol in
Outlook. If you are using an IMAP
mailbox that shows only the e-mail
headers, the usual e-mail icon will
appear instead.
You receive an e-mail with the
message as a PDF or TIFF file, the
date and time it was received, the
number of pages and, if available,
the phone number and name of the
sender. If the size of the PDF or
TIFF file exceeds a defined value, it
is not attached to the e-mail. This
value can be changed by the
administrator of the communication
system; the default is 10 MB. Emails with a Fax message have a
separate symbol in Outlook. If you
are using an IMAP mailbox that
shows only the e-mail headers, the
usual e-mail icon will appear
instead.
SMS
You receive an SMS about the received message at the phone number
defined by you.
by phone
Your voicemail box calls you at the
number you have specified and
plays back the message to you.
-
You can enable or disable every type of notification for each Presence status
individually.
The notification by phone can be restricted to the business hours configured by
your administrator. You can define the number and intervals for the repeated
attempts for the notification by phone.
Related Topics
Related Topics
• Voicemail Box
•
Fax Box
5.6.6.1 How to Enable or Disable Email Notifications
Prerequisites
•
The administrator of your communication system has configured the sending
of emails.
•
Your email address is specified under Personal Details.
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Step by Step
1) Click Setup.
2) Select one of the following options:
•
If you want to enable or disable the notification for voice messages, click
on Communication > VM Notification.
•
If you want to enable or disable the notification for fax messages, click on
Communication > Fax Notification.
3) Select one of the options below in the Email row for each column with one of
the following Presence statuses: Office, Meeting, Sick, Break, Out of the
Office, Vacation, Lunch, Home or Do Not Disturb:
•
If you want to activate the notification for a Presence status, enable the
corresponding check box.
•
If you want to deactivate the notification for a Presence status, clear the
corresponding check box.
4) Click Save.
Related Topics
Related Topics
• How to Specify your Email Address
5.6.6.2 How to Enable or Disable the Notification by Phone
Step by Step
1) Click on Setup.
2) Click on Communications > VM Notification.
3) Select one of the options below in the Outbound row for each column with
one of the following Presence statuses: Office, Meeting, Sick, Break, Out of
the Office, Vacation, Lunch, Home or Do Not Disturb:
•
If you want to activate the notification for a Presence status, enable the
corresponding check box.
•
If you want to deactivate the notification for a Presence status, clear the
corresponding check box.
4) Choose one the following options in the Outbound Notification Times area:
•
If you want to be notified only during business hours, click on During
Business Hours Only.
•
If you want to be notified at any time, click on 24 Hours a Day.
5) Enter the desired phone number in the Outbound Number field in canonical
or dialable format
6) Enter the desired time interval and the number of attempts to be made when
repeating the notification if required in the Attempts area.
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7) Click Save.
Related Topics
Related Topics
• Call Number Formats
5.6.6.3 How to Enable or Disable SMS Notification
Prerequisites
•
The administrator of your communication system has defined an appropriate
SMS template for you.
Step by Step
1) Click Setup.
2) Select one of the following options:
•
If you want to enable or disable the notification for voice messages, click
on Communication > VM Notification.
•
If you want to enable or disable the notification for fax messages, click on
Communication > Fax Notification.
3) Select one of the options below in the SMS row of the Notification table for
each column with one of the following Presence statuses: Office, Meeting,
Sick, Break, SMS of the Office, Vacation, Lunch, Home or Do Not Disturb:
•
If you want to activate the notification for a Presence status, enable the
corresponding check box.
•
If you want to deactivate the notification for a Presence status, clear the
corresponding check box.
4) Click Save.
Related Topics
5.7 Instant Messaging
Instant Messaging refers to communicating with instant messages (usually called
a chat).
Related Topics
5.7.1 Instant Messaging
Instant Messaging enables you to chat with other peers. The communication
system supports instant messaging with users of UC Suite as well as external
communication partners via XMPP and multi-user chats (or a combination of
both).
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Instant Messaging
Sent and received instant messages are presented to you and your
communication partners as a dialog.
Context menus with the menu item Send Instant Message indicate whether the
relevant subscriber is logged in by a symbol on the left.
Symbol
Status
Logged in
Logged out
If one of the communication partners is offline, the following occurs with the
instant message, depending on the type of the selected recipient:
Recipients
Behavior
Individual subscribers
The instant message is displayed at the next login.
Group in Favorites
The instant message is never displayed for the
subscribers who are offline.
External Instant Messaging
You can also chat with one external XPP communication partner (e.g., a Google
Talk user).
Multi-user chat
A multi-user chat is the exchange of instant messages with multiple
communication partners. Here too, the communication system supports a
maximum of one external XMPP communication partner.
Instant Messaging and Web Collaboration
Note that Instant Messaging of the system and Instant Messaging of a
Web Collaboration session are mutually independent, i.e.: the instant messages
from a UC client do not appear in a Web Collaboration session of the same
participant, and vice versa.
Instant Message Window
The Instant Message consists of the following areas:
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2
1
3
•
User area (1)
This area shows every participating communication partner as a symbol or
with a picture, if available.
•
Message area (2)
This area shows the current presence status and the instant messages of all
the chatting subscribers.
INFO: The presence status of an external XMPP communication
partner is displayed only if you have explicitly requested this from
the external XMPP communication partner via the context menu
by using the subscription feature, and your request was granted.
•
Input area (3)
This area contains the input field for the instant messages.
myPortal for Desktop with modern user interface shows instant messages in the
workspace of the main window.
Related Topics
Related Topics
• Screen Pops
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5.7.1.1 How to Send an Instant Message
Prerequisites
•
You are working with the classic user interface.
•
Instant Messaging is enabled in the system.
•
Your XMPP alias is defined (if you want to chat with an external
communication partner).
Step by Step
1) Select the recipient by one of the following methods:
•
Click on a contact or a group in the Favorites list.
•
Click on the Directories tab or window, then on Internal Directory or
External Directory, and then on a contact.
INFO: A current communication partner can alternatively also be
contacted via an instant message from the screen pop of the call.
2) Select Send Instant Message in the context menu.
3) If you want to add further communication partners the chat (to create a multiuser chat), drag them from Favorites or Directories to the Instant Message
window.
4) If you want to remove a communication partner from the multi-user chat,
select Remove in the Instant Message window in the user area from the
context menu of the symbol or image representing the respective
communication partner.
5) Enter the text in the Instant Message window in the input area.
6) If you want to insert an emoticon into the text, select one of the following
options:
•
Click on the Smiley icon and then on the desired emoticon.
•
Enter the keyboard shortcut for the emoticon, e.g., :).
7) Click on Send.
8) If you want to delete the previous history of the chat in the Message Center,
click on the Trash icon.
Related Topics
Related Topics
• Directories
148
•
Favorites List
•
How to Define an XMPP Alias
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AutoAttendant
5.8 AutoAttendant
Depending on the presence status of the called party, the AutoAttendant offers
callers options to route voice calls to fixed numbers or their voicemail box. Callers
signal their choice by entering digits at the phone.
Related Topics
5.8.1 Personal AutoAttendant
The personal AutoAttendant offers callers the option of forwarding their voice
calls to the phone numbers defined by you or to your voicemail box, depending
on your Presence status. Callers signal their choice by entering digits at the
phone.
Custom Profiles for the Personal AutoAttendant
For every Presence status there is a custom profile in which you can define the
choices for your callers. You can activate or deactivate each profile separately. By
default, no profile is active. When you deactivate a profile, the default behavior of
your voicemail applies to the Presence status involved.
Announcements
When this profile is activated, the voicemail box plays back the following
announcements:
•
Name announcement:
If you have enabled dynamic announcements, the name announcement you
recorded is used for the greeting, unless your Presence status is Office,
CallMe or Do Not Disturb.
•
Dynamic announcements:
If you have enabled dynamic announcements, the voicemail box generates
situation-based announcements for your Presence status (except for Office,
CallMe and Do Not Disturb) with an indication of the scheduled time of your
return, e.g., "... is in a meeting until two thirty p.m. today".
You can activate or deactivate the playback of dynamic announcements
individually for each profile. If the dynamic announcements for a profile have
been enabled, you can activate or deactivate the announcements for your
Presence status for certain callers and for all external callers separately.
•
Personal announcement for the profile:
Before you activate a profile, you must record a personal announcement for
this profile that indicates to your caller the appropriate digits and associated
choices, e.g.: To leave a message, press 1. To speak with my representative,
press 2. To forward this call to my mobile phone, press 3." When you disable
dynamic announcements for the profile, you may find it useful to start your
personal announcement by indicating your Presence status.
The voicemail box plays back announcements for a profile in the following order
(from left to right):
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Profile
Name
announcement
Dynamic
greetings
Personal
announcement
for profile
Busy
-
-
x
No answer
-
-
x
Meeting
x (if dynamic
announcements
have been
enabled)
x (if dynamic
x
announcements
have been
enabled)
-
-
Sick
Break
Gone Out
Vacation
Lunch
Gone Home
Do Not Disturb
x
Example: dynamic announcements enabled
Profile
Meeting
Name
announcement
Dynamic
greetings
"Natalie Dubois" "is in a
meeting
until two
thirty p.m.
today".
Personal
announcement
for profile
"To leave a
message, press
1. To speak with
my
representative,
press 2."
Example: dynamic announcements disabled
Profile
Gone Out
150
Name
announcement
-
Dynamic
greetings
-
Personal
announcement
for profile
"I am currently
out of the office.
To leave a
message, press
1. To speak with
my
representative,
press 2. To
forward this call
to my mobile
phone, press 3."
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Actions
When editing the profile, you can define the appropriate actions for the digits
indicated in the announcement.
•
Record
The caller can leave a message in your voicemail box.
•
Transfer
The caller is redirected to a destination defined by you.
•
- None The announcements for this profile are repeated.
Related Topics
Related Topics
• Presence Status
•
Voicemail Box
•
How to Record an Announcement
•
How to Import an Announcement
•
How to Enable or Disable the Announcement of your Presence Status for
External Callers
•
How to Enable or Disable the Announcement of your Presence Status for
Specific Callers
5.8.1.1 How to Edit a Profile for the Personal AutoAttendant
Prerequisites
•
You have recorded an announcement for the relevant status.
Step by Step
1) Click Setup.
2) Click Profiles and then on the profile for the corresponding status.
3) In the row with the appropriate digit, select one of the following options for the
desired Action:
•
If the callers are to be redirected to the voicemail box on entering this digit,
select Record.
•
If the callers are to be transferred to another destination on entering this
digit, select Transfer.
•
If no action is to be taken on entering this digit, select - None -.
4) If you have selected Transfer, enter the phone number in dialable format or
in canonical format in the Destination field.
5) Select one of the following options for the function of the profile:
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If you want to activate the profile, enable the Profile Active check box.
•
If you want to deactivate the profile, disable the Profile Active check box.
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AutoAttendant
6) Select one of the following options for the announcement of your Presence
status:
•
If you want your voicemail box to announce your Presence status, clear
the Skip Dynamic Greeting check box.
•
If you do not want your voicemail box to announce your Presence status,
enable the Skip Dynamic Greeting check box.
7) Click Save.
Related Topics
Related Topics
• Call Number Formats
152
•
How to Record an Announcement
•
How to Import an Announcement
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AutoAttendant
6 Configuration
You can configure myPortal for Desktop to suit your requirements by editing your
personal data or the program settings, for example.
Defining Additional Phone Numbers
Additional phone numbers are typically used for:
•
Status-based call forwarding
•
CallMe Service
You can individually configure whether or not your mobile number, external
number 1, external number 2 and private number are to be displayed in the
internal directory. The remaining phone numbers are always displayed in the
internal directory.
Providing your own Picture
If you provide your own picture, it will be shown to other subscribers when they
position their mouse pointers over your entry in the internal directory (Extension
column) or in the Favorites list. You can use an image of any file size. The
communication system saves a copy with a width and height restricted to 200
pixels.
Automatic Login
If you use an automatic login, the Login window is not displayed. For security
reasons, you should avoid using the automatic login if you have shared user
accounts.
Hotkeys (Windows)
You can use any key, possibly in combination with Ctrl or Alt and the Shift
key, as hotkeys for the following functions:
•
Answer/Disconnect call
•
Forward/Transfer call
•
Task bar icon for call
(Screen pop for calls)
•
Desktop Dialing
The only precondition is that the key or key combination is not already being used
by another application.
User name
You can change the user name for your login.
Related Topics
Related Topics
• Directories
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How to Edit your own Name
•
Favorites List
6.1 How to Edit your own Name
Step by Step
1) Click on Setup.
2) Click on Personal Details > My Personal Details.
3) Enter your name in the fields First Name and Last Name.
INFO: All Latin1 characters (ISO-8859-1, Western European) are
allowed.
4) Click Save.
Related Topics
6.2 How to Specify your Email Address
Prerequisites
•
The administrator of your communication system has configured the sending
of emails.
Step by Step
1) Click on Setup.
2) Click on Personal Details > My Personal Details.
3) Enter your email address under Email.
4) Click Save.
Related Topics
Related Topics
• How to Enable or Disable Automatic Updating of the Presence Status via
Outlook/iCal Appointments
•
Conferences
•
How to Enable or Disable Email Notifications
6.3 How to Define an Additional Phone Number
Step by Step
1) Click on Setup.
2) Click on Personal Details > My Personal Details.
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3) Enter an additional phone number in dialable or canonical format in one of the
following fields: Mobile Number, External Number 1, External Number 2,
Private Number or Assistant Number.
4) Select one of the following options:
•
If you do not want to see Mobile Number, External Number 1, External
Number 2 or Private Number displayed in the internal directory, clear the
Visibility check box next to the phone number.
•
If you want to see Mobile Number, External Number 1, External
Number 2 or Private Number displayed in the internal directory, select
the Visibility check box next to the phone number.
5) Click Save.
Related Topics
Related Topics
• Call Number Formats
•
How to Enable the CallMe Service
•
Status-based Call Forwarding
•
Status-based Call Forwarding
•
Voicemail Box
6.4 How to Define an XMPP Alias
Prerequisites
•
The administrator of your communication system has enabled XMPP.
Step by Step
1) Click on Setup.
2) Click on Personal Details > My Personal Details.
3) Enter your XMPP alias under XMPP-ID. Your XMPP alias is the left portion
(e.g., john.public) of your complete XMPP-ID (e.g.,
[email protected]), without the domain name.
The XMPP alias must be unique within the domain.
INFO: You should provide other XMPP communication partners
with your full XMPP ID (e.g.,
xmpp:[email protected]), i.e.,
including the domain name. If required, ask the administrator of
your communication system for the domain name.
4) Click Save.
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Related Topics
Related Topics
• How to Send an Instant Message
6.5 How to Provide your own Picture
Prerequisites
•
You have an image file with your picture in one of the following file formats:
BMP, GIF, JPG.
Step by Step
1) Click on Setup.
2) Click on Personal Details > My Picture.
3) Click Select.
4) Choose a folder and the desired file and click Open.
5) Click Save.
Related Topics
Related Topics
• How to Delete your own Picture
6.6 How to Delete your own Picture
Step by Step
1) Click on Setup.
2) Click on Personal Details > My Picture.
3) Click on Delete.
4) Click Save.
Related Topics
Related Topics
• How to Provide your own Picture
6.7 Programming the Function Keys of the Telephone
You can customize the function keys of your telephone and any available key
module or Busy Lamp Field (BLF) to suit your requirements via the UC client with
a web application.
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Programming the Function Keys of the Telephone
This applies to both the predefined function keys and the other function keys, but
not the local application keys (Local App.). The user interface for key
programming is opened in the same language as the UC client, if available;
otherwise, in English.
INFO: The function keys of a SIP phone, an ISDN phone or an
analog phone cannot be programmed with the UC Client.
In the case of phones with a display, you can also program some
function keys directly at the phone.
Programming Function Keys on Different Levels
You can program the function keys on two levels: the first level can be assigned
all the offered functions, and the second level can be assigned external phone
numbers. The Shift key must be configured on the phone in order to use the
second level. The LED of the function key is always assigned to the first level.
Related Topics
6.7.1 How to Program the Function Keys of the Telephone
Step by Step
1) Click on Setup.
2) Click on My Preferences > Miscellaneous.
3) Click on Program Phone Keys. A window for programming the function keys
of the telephone is opened in the web browser.
a) If a message such as There is a problem with this website's
security certificate. appears, click on Continue to this website.
4) Under the phone icon, Click on the key area that you want to edit.
5) In the detailed view of the key area, click on the key icon at end of the
corresponding row. The key icon goes red and indicates that the function is
active for programming.
a) If you want to display details on the current function of a key, move the
mouse pointer over the label field to the left of the key.
6) Select the desired function from the Choose Function drop-down list.
a) If a function requires additional information (parameters), select these
details or enter the required data.
INFO: Select the Shift Key function for a function key to access
a second level where you program external phone numbers.
7) Click on Save.
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8) If you selected a system phone with automatic key labeling, you can enter the
text that should appear in the display of the function key in the Labeling
column.
9) If you have programmed a function key as the Shift Key, select the check box
2. Level. Enter the external phone numbers as described under steps 6 to 8.
10) If you want to program further function keys, repeat steps 4 through 9.
11) Close the web browser window for key programming.
12) Click Save in the Setup window.
Related Topics
Related Topics
• How to Resolve the Problem: Empty Browser Window for Key Programming
6.8 How to Change the Password
NOTICE: For security reasons, you should change your
password after logging in for the first time. Otherwise,
unauthorized users could, for example, potentially access your
voicemails and fax messages or redirect your station number to
external toll-based destinations by simply using the default
password.
INFO: You can also change the password via the Phone menu of
the voicemail box.
Step by Step
1) Click on Setup.
2) Click on Personal Details > My Personal Details.
3) Under Password, click on Change.
4) Enter your current password in the Current field.
5) Enter your new password in the New and Confirm fields. The password must
not consist of only digits.
INFO: The password is valid for all UC Suite clients and for
accessing the voicemail box via the telephone.
6) Click on OK, followed by Save.
Related Topics
Related Topics
• How to Start myPortal for Desktop
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How to Change the Login Name
6.9 How to Change the Login Name
Step by Step
1) Click on Setup.
2) Click on Personal Details > My Personal Details.
3) Enter the desired user name in the User Name field.
INFO: This selected user name applies to all UC Suite clients.
4) Click on OK, followed by Save.
Related Topics
6.10 How to Enable or Disable an Automatic Login
NOTICE: You should use the automatic login only if you are
certain that no-one else has access to your user account.
Otherwise, unauthorized users could, for example, potentially
access your voicemails and fax messages or redirect your station
number to external toll-based destinations.
Step by Step
1) Click on Setup.
2) Click on Sensitivity > Security and Access.
3) Select one of the following options:
•
If you want to enable the automatic login, select the check box
Remember my password and automatically log me into myPortal.
•
If you want to disable the automatic login, clear the check box Remember
my password and automatically log me into myPortal.
4) Click Save.
Related Topics
Related Topics
• How to Start myPortal for Desktop
6.11 How to Select the User Interface Language
Step by Step
1) Click on Setup.
2) Click on My Preferences > Appearance.
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3) Select the desired Language.
4) Click Save.
Next steps
Close and restart the client.
Related Topics
Related Topics
• User Interface Elements
6.12 How to Change the User Interface
Step by Step
1) Click on Setup.
2) Click on My Preferences > Appearance.
3) Select the user interface with the desired appearance in the Skin area.
4) Click Save.
Next steps
Close and restart the client.
Related Topics
Related Topics
• User Interface Elements
6.13 How to Enable or Disable Tabs
Prerequisites
•
You are working with the classic user interface.
INFO: At least one of the tabs always remains active.
Step by Step
1) Click on Setup.
2) Click on My Preferences > Appearance.
3) Select one of the following options:
•
160
If you want to display the Journal tab, select the check box Show Call
History.
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How to Restore the Display
•
If you do not want to display the Journal tab, clear the check box Show
Call History.
4) Select one of the following options:
•
If you want to display the Voicemail tab, select the check box Show
Voicemail.
•
If you do not want to display the Voicemail tab, clear the check box Show
Voicemail.
5) Select one of the following options:
•
If you want to display the Fax Messages tab, select the check box Show
Faxes.
•
If you do not want to display the Fax Messages tab, clear the check box
Show Faxes.
6) Select one of the following options:
•
If you want to display the Directories tab, select the check box Show
Directories.
•
If you do not want to display the Directories tab, clear the check box
Show Directories.
7) Click Save.
Related Topics
Related Topics
• User Interface Elements
6.14 How to Restore the Display
Prerequisites
•
You are working with the classic user interface.
To restore the default appearance of the classic user interface, proceed as
follows: All tabs in the main window will then be enabled.
Step by Step
1) Click on Setup.
2) Click on My Preferences > Appearance.
3) Click on Reset Layout.
4) Click Save.
Related Topics
Related Topics
• User Interface Elements
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How to Activate or Deactivate a Hotkey
6.15 How to Activate or Deactivate a Hotkey
Prerequisites
•
You are working under Windows.
Step by Step
1) Click on Setup.
2) Click on My Preferences > Hot Keys.
3) Select one of the following options:
•
If you want to activate a hotkey, click in the rectangular field next to the
relevant function and hold down one or more of the Shift, Ctrl and Alt
keys while pressing the additional key desired for the key combination. If
the pressed key or key combination can be used for myPortal for Outlook,
this is displayed. Then select the Hot Key Enabled check box next to it.
•
If you want to disable a hotkey, clear the Hot Key Enabled check box next
to that key.
4) Click Save.
Related Topics
6.16 How to Change the Server Address
INFO: Do not change the server address unless you are
instructed to do so by the administrator of your communication
system. You cannot use myPortal for Desktop with an invalid
server address.
Step by Step
1) Click on Setup.
2) Click on My Preferences > Miscellaneous.
3) Enter the IP address or the name of the communication system or the UC
server in the Server Address field.
4) Click Save.
Related Topics
6.17 How to Configure a Call Transfer
Step by Step
1) Click on Setup.
2) Click on My Preferences > Miscellaneous.
3) Select one of the following options in the Transfer Method drop-down list:
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•
If you want to transfer the call directly to a subscriber without first
speaking to that subscriber, select Blind Transfer.
•
If you want to speak to the subscriber before transferring the call to that
subscriber, select Consultation Transfer.
4) Click on Save.
Related Topics
Related Topics
• How to Transfer a Call
6.18 How to Enable or Disable Dialing by Entering a Name
Step by Step
1) Click on Setup.
2) Click on My Preferences > Miscellaneous.
3) Select one of the following options:
•
If you want to enable dialing by entering a name, select the Enable live
search check box.
•
If you want to disable dialing by entering a name, clear theEnable live
search check box.
4) Select one of the following options:
•
If you want the LDAP contacts to also be included in the live search when
dialing by entering a name, select the Include LDAP contacts in live
search check box.
•
If you do not want the LDAP contacts to be included in the live search
when dialing by entering a name, clear the Include LDAP contacts in
live search check box.
5) Click Save.
Related Topics
6.19 How to Allow others to See your Call Details
You can allow directory users to see information about your current active call,
such as who you are talking to, whether it is an inbound or outbound call and the
call duration. This option is disabled by default.
Prerequisites
•
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The option of enabling this feature is activated by your system administrator.
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Troubleshooting
Step by Step
1) Click on the Setup symbol.
2) Click on Sensitivity> Security and Access.
3) Select the option Allow others to see who I am talking to.
4) Click Save.
Related Topics
6.20 Troubleshooting
Help on known issues can be found under Troubleshooting.
Related Topics
6.20.1 How to Resolve the Problem: No Connection to the Communication
System (Windows)
The Windows Firewall is enabled by default on installing Windows. The firewall
prevents the connection of your application with the communication system.
Contact your network administrator or the administrator of your communication
system to have the following steps performed:
Step by Step
›
Add the application to the list of exceptions in the Windows Firewall settings
in the Control Panel.
Related Topics
Related Topics
• How to Start myPortal for Desktop
6.20.2 How to Resolve the Problem: Some other Application Starts Instead
of myPortal
If the Nokia Application Suite is installed on your PC, for example, Java
applications such as myPortal.jar will be erroneously associated
automatically with that application.
Step by Step
›
164
Select one of the following options:
•
If you want to resolve the problem for myPortal for Desktop and all other
.jar files, re-install Oracle Java on the respective PC.
•
If you want to resolve the problem for myPortal for Desktop only, correct
the corresponding string under Target in the properties of your desktop
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Configuration
Troubleshooting
shortcut for myPortal for Desktop with the correct path details for
javaw.exe and myPortal.jar, e.g.:
C:\WINDOWS\system32\javaw.exe -jar "C:\Documents and
Settings\All Users\Application Data\myPortal\myPortal
.jar"
Related Topics
Related Topics
• How to Start myPortal for Desktop
6.20.3 How to Resolve the Problem: Empty Browser Window for Key
Programming
On clicking the Program Phone Keys link, your Browser opens with only an
empty window.
Step by Step
1) Disable the proxy server temporarily in the Connection settings of your web
browser.
2) Refresh the page for programming function keys in your web browser and
complete the key programming.
Next steps
Then reactivate the proxy server in your web browser.
Related Topics
Related Topics
• How to Program the Function Keys of the Telephone
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Appendix
Presence Status Keywords for Appointments
7 Appendix
The appendix contains additional information.
Related Topics
7.1 Presence Status Keywords for Appointments
Certain keywords in appointments enable automatic updating of the presence
status. The keywords are dependent on the language of the user interface.
Language
Presence status keyword
Croatian
(Croatia)
Ured
Sastanak
Bolovanje
Pauza
Odsutan
Odmor
Ručak
Kuća
Czech
(Czech
Republic)
Kancelář
Porada
Nemoc
Přestávka
Mimo
kancelář
Dovolená
Oběd
Domů
Danish
(Denmark)
Kontoret
Møde
Syg
Pause
Ikke på
kontoret
Ferie
Frokost
Gået for i
dag
Dutch
Kantoor
(Netherland
s)
Bespreking
Ziek
Pauze
Niet op
kantoor
Vakantie
Lunch
Thuis
English
(United
Kingdom)
Office
Meeting
Sick
Break
Out of Office Holiday
Lunch
Home
English
(United
States)
Office
Meeting
Sick
Break
Out of Office Vacation
Lunch
Home
Finnish
(Finland)
Paikalla
Neuvottelus Sairaana
sa
Tauolla
Matkoilla
Lounaalla
Poissa
French
(France)
Bureau
Réunion
Pause
Déplacemen Congé
t
Déjeuner
Domicile
German
(Germany)
Büro
Besprechun Krank
g
Pause
Außer Haus Urlaub
Mittagspaus Zu Hause
e
Hungarian
(Hungary)
Iroda
Találkozó
Beteg
Szünet
Házon kívül Szünidő
van
Ebédidő
Otthon
Italian (Italy) Ufficio
Riunione
Malattia
Pausa
Fuori sede
Vacanza
Pranzo
A casa
Norwegian,
Bokmål
(Norway)
Kontor
Møte
Syk
Pause
ikke på
kontoret
Ferie
Lunsj
Startside
Polish
(Poland)
Biuro
Spotkanie
Chorobowe
Przerwa
Wyszedł
Urlop
Lunch
Dom
Portuguese
(Portugal)
Escritório
Reunião
Doente
Pausa
Fora
Férias
Hora do
almoço
Em casa
166
Maladie
Lomalla
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Appendix
Features of the UC Clients that can be used with SIP Telephones
Language
Presence status keyword
Russian
(Russia)
В офисе
На
Болен
совещании
На
перерыве
Ушел
Выходной
Обед
Дома
Slovenian
(Slovenia)
Pisarna
Sestanek
Bolniška
Odmor
Odsoten
Dopust
Kosilo
Doma
Spanish
(Spain)
Oficina
Reunión
Enfermo
Pausa
Fuera de
oficina
Vacaciones
Pausa de
mediodía
Domicilio
Swedish
(Sweden)
Kontor
Möte
Sjuk
Rast
borta från
kontoret
Semester
Lunch
Hemma
Turkish
(Turkey)
Ofis
Toplantı
Hasta
Mola
Ofis Dışında Tatil
Öğle yemeği Ev
Related Topics
Related Topics
• How to Enable or Disable Automatic Updating of the Presence Status via
Outlook/iCal Appointments
7.2 Features of the UC Clients that can be used with SIP Telephones
The following features of the UC clients myAttendant, myPortal for Desktop and
myPortal for Outlook can be used with SIP telephones.
The used SIP telephone must satisfy the following prerequisites:
•
3PCC as per RFC 3725 is supported.
•
The "Call waiting" feature is supported.
•
Do Not Disturb is disabled.
Alternatively, for subscribers with SIP phones, DND can be activated in the
communication system.
INFO: The full functionality of the features depends on the SIP
phone used and cannot be guaranteed.
A successful test of the following features was performed with
OpenStage 15 S.
•
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Connection-/call-oriented features:
–
Make Call
–
Redirect call
–
Resume call
–
Application-controlled conference
–
Hold
–
Toggle/Connect
–
Consultation
–
Disconnect
167
Appendix
Features of the UC Clients that can be used with SIP Telephones
–
•
Transfer
Phone-oriented features:
–
Do Not Disturb
–
Call forwarding
Related Topics
168
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Index
Index
Index
A
absence 29
automatic creation of Outlook appointments 29
ad-hoc conference 89, 94
announcement 120
announcement mode 120
application-controlled conference 90
authentication
conference participant 89
AutoAttendant 149
central 120
personal 120, 149
automatic login 153
automatic updates 21, 153
C
call
answer 68
missed 60
pick up for another subscriber 68
scheduled 60
call forwarding
rule-based 40
status-based 39
call functions 68
call number format 67
call sender
fax message 135
voicemail 128
callback
journal 60
CallMe 29, 38
CallMe service 38
canonical call number format 67
clipboard dialer 76
color
user interface 153
Column view 10
compact view 10
concept 8
condition
rule-based call forwarding 40
conference 89
automatic termination without a conference
controller 90
conference management 90
conference, phone-controlled 90
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configuration 153
contact 45, 54
D
desktop dialer 76
Details view 10
dialable call number format 67
dial-in number
conference 89
dialing a number 68
directory 45
make call 68
Display Conventions 8
Do Not Disturb 29
dynamic announcement 149
E
e-mail
notification 142
email
invitation to conference 89
specify address 153
exception
rule-based call forwarding 40
External directory 45
F
FastViewer 117
Favorites list
make call 68
favorites list 54
Fax box 134
fax message
delete 135
display 135
forward 135
group 135
move 135
retrieve through attendant 120, 134
send 142
fax number 134
first steps 24
folder
fax messages 135
voicemail 128
function keys
program 153
169
Index
functions
myPortal for Desktop 10
G
general personal greeting 120
group
voicemail 128
I
import Outlook contacts 45
installation 17
instant message 145, 146
internal directory 45
introduction 10
invitation
conference 89
J
journal 60
call 68
group entries 60
retention period 60
sort 60
K
key combination for the Desktop Dialer 76
key programming 157
L
language
user interface 153
voicemail box 120
M
Mobility Entry stations
conferencing 89
Mobility stations
presence status 29
myPortal for Desktop
functions 10
N
name
change 153
name announcement 24, 120, 149
Normal view 10
notification
fax message 142
voicemail 142
notification by phone 142
notification service 142
O
open conference 114
170
operating instructions 8
Outlook contact
import 45
P
password
change 153
voicemail box 120
PDF file
fax message 135
notification 142
permanent conference 89, 111
personal announcement 149
personal AutoAttendant 149
personal contact 45
personal details 153
personal directory 45
personal greeting 24, 120
phone number
additional 153
visibility 153
voicemail box 120
picture
delete 153
provide 153
Presence status
announcements 120
presence status 29, 149
automatic reset 29
automatic update of Outlook appointments 29
call forwarding 39
Mobility stations 29
screen pops 29
visibility 29
priority 128, 142
private voicemail 128
profile for personal AutoAttendant 149
program settings 153
R
recording mode 120
rule 40
S
scheduled conference 89, 101
screen pops 78
search in a directory 45
security concept 23
sent fax messages 135
server address 153
setup 10, 153
SIP telephone
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Index
features of UC clients 167
skin 10
skin color 153
SMS
notification 142
sort
directory 45
fax messages 135
voicemail 128
starting myPortal for Desktop 17
status-based call forwarding 39
T
teleworking 38
TIFF file
fax message 135
notification 142
topics, types 8
troubleshooting 164
U
unified communications 29
uninstallation 17
upgrade 22
urgent voicemail 128
user interface 10
classic 10
color 153
language 153
modern 10
user-defined profile, custom profile 149
V
virtual conference room 89
voicemail
delete 128
forward 128
listen to 128
move 128
private 128
urgent 128
voicemail box 120, 149
W
WAV file
notification 142
voicemail 128
Web Collaboration 117
Z
zoom function 45
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