Lexmark MS415 User's Guide
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MS312, MS315, MS317, MS415, and
MS417
User's Guide
March 2017
Machine type(s):
4514
Model(s):
330, 335, 530
www.lexmark.com
Contents
Contents
Using MS312 and MS317........................................................................... 27
2
Contents 3
Using MS315, MS415, and MS417............................................................ 30
Loading paper and specialty media......................................................... 32
Paper and specialty media guide............................................................. 45
Saving money and the environment........................................................59
Contents 4
Understanding the printer menus............................................................ 74
Contents 5
Safety information
Safety information
Conventions
Note: A note identifies information that could help you.
Warning: A warning identifies something that could damage the product hardware or software.
CAUTION: A caution indicates a potentially hazardous situation that could injure you.
Different types of caution statements include:
CAUTION—POTENTIAL INJURY: Indicates a risk of injury.
CAUTION—SHOCK HAZARD: Indicates a risk of electrical shock.
CAUTION—HOT SURFACE: Indicates a risk of burn if touched.
CAUTION—TIPPING HAZARD: Indicates a crush hazard.
CAUTION—PINCH HAZARD: Indicates a risk of being caught between moving parts.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
CAUTION—POTENTIAL INJURY: Do not use this product with extension cords, multioutlet power strips, multioutlet extenders, or UPS devices. The power capacity of these types of accessories can be easily overloaded by a laser printer and may result in a risk of fire, property damage, or poor printer performance.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not place or use this product near water or wet locations.
CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or performance of procedures other than those specified in the User’s Guide may result in hazardous radiation exposure.
This product uses a printing process that heats the print media, and the heat may cause the media to release emissions. You must understand the section in your operating instructions that discusses the guidelines for selecting print media to avoid the possibility of harmful emissions.
CAUTION—POTENTIAL INJURY: The lithium battery in this product is not intended to be replaced.
There is a danger of explosion if a lithium battery is incorrectly replaced. Do not recharge, disassemble, or incinerate a lithium battery. Discard used lithium batteries according to the manufacturer's instructions and local regulations.
CAUTION—POTENTIAL INJURY: When moving the printer, follow these guidelines to avoid personal injury or printer damage:
• Make sure that all doors and trays are closed.
• Turn off the printer, and then unplug the power cord from the electrical outlet.
• Disconnect all cords and cables from the printer.
6
Safety information 7
• If the printer has a caster base, then carefully roll it to the new location. Use caution when passing over thresholds and breaks in flooring.
• If the printer does not have a caster base but is configured with optional trays, then lift the printer off the trays. Do not try to lift the printer and the trays at the same time.
• Always use the handholds on the printer to lift it.
• Any cart used to move the printer must have a surface able to support the full footprint of the printer.
• Any cart used to move the hardware options must have a surface able to support the dimensions of the options.
• Keep the printer in an upright position.
• Avoid severe jarring movements.
• Make sure that your fingers are not under the printer when you set it down.
• Make sure that there is adequate clearance around the printer.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, use only the power cord provided with this product or the manufacturer's authorized replacement.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, make sure that all external connections (such as Ethernet and telephone system connections) are properly installed in their marked plug-in ports.
This product is designed, tested, and approved to meet strict global safety standards with the use of specific manufacturer's components. The safety features of some parts may not always be obvious. The manufacturer is not responsible for the use of other replacement parts.
CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power cord. Do not subject the power cord to abrasion or stress. Do not pinch the power cord between objects such as furniture and walls. If any of these things happen, a risk of fire or electrical shock results. Inspect the power cord regularly for signs of such problems. Remove the power cord from the electrical outlet before inspecting it.
Refer service or repairs, other than those described in the user documentation, to a service representative.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before proceeding.
CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately.
Keep all other trays closed until needed.
CAUTION—SHOCK HAZARD: Do not set up this product or make any electrical or cabling connections, such as the fax feature, power cord, or telephone, during a lightning storm.
SAVE THESE INSTRUCTIONS.
Learning about the printer
Learning about the printer
Using this guide
This User’s Guide provides general and specific information on using the printer models that are listed on the cover page.
The following chapters contain information applicable to all printer models:
•
•
•
•
Loading paper and specialty media
•
Paper and specialty media guide
•
•
Saving money and the environment
•
•
•
•
•
•
To find instructions for your printer:
• Use the table of contents.
• Use the Search function or the Find toolbar of your application.
Finding information about the printer
What are you looking for?
Initial setup instructions:
• Connecting the printer
• Installing the printer software
Additional setup and instructions for using the printer:
• Selecting and storing paper and specialty media
• Loading paper
• Configuring printer settings
• Viewing and printing documents and photos
• Setting up and using the printer software
• Configuring the printer on a network
• Caring for and maintaining the printer
• Troubleshooting and solving problems
Find it here
Setup documentation—The setup documentation came with the printer and is also available at http://support.lexmark.com
.
User's Guide and Quick Reference Guide—The guides are available at http://support.lexmark.com
.
Note: These guides are also available in other languages.
8
Learning about the printer
What are you looking for?
Information on setting up and configuring the accessibility features of your printer
Help using the printer software
Find it here
Lexmark Accessibility Guide—This guide is available at http://support.lexmark.com
.
Windows or Mac Help—Open a printer software program or application, and then click Help.
Click
?
to view context
‑sensitive information.
Notes:
• Help is automatically installed with the printer software.
• The printer software is located in the printer program folder or on the desktop, depending on your operating system.
The latest supplemental information, updates, and customer support:
• Documentation
• Driver downloads
• Live chat support
• E
‑mail support
• Voice support
Lexmark support Web site— http://support.lexmark.com
Note: Select your country or region, and then select your product to view the appropriate support site.
Support telephone numbers and hours of operation for your country or region can be found on the support Web site or on the printed warranty that came with your printer.
Record the following information (located on the store receipt and at the back of the printer), and have it ready when you contact customer support so that they may serve you faster:
• Machine Type number
• Serial number
• Date purchased
• Store where purchased
Warranty information Warranty information varies by country or region:
• In the U.S.—See the Statement of Limited
Warranty included with this printer, or go to http://support.lexmark.com
.
• In other countries and regions—See the printed warranty that came with this printer.
Selecting a location for the printer
When selecting a location for the printer, leave enough room to open trays, covers, and doors. If you plan to install any hardware options, then leave enough room for them also. It is important to:
• Set up the printer near a properly grounded and easily accessible electrical outlet.
• Make sure airflow in the room meets the latest revision of the ASHRAE 62 standard or the CEN Technical
Committee 156 standard.
• Provide a flat, sturdy, and stable surface.
9
Learning about the printer
• Keep the printer:
– Clean, dry, and free of dust.
– Away from stray staples and paper clips.
– Away from the direct airflow of air conditioners, heaters, or ventilators.
– Free from direct sunlight and humidity extremes.
• Observe the recommended temperatures and avoid fluctuations.
Ambient temperature 16 to 32°C (60 to 90°F)
Storage temperature
‑20 to 40°C (‑4 to 104°F)
• Allow the following recommended amount of space around the printer for proper ventilation:
10
1 Right side 110 mm (4.33 in.)
2 Front 305 mm (12 in.)
3 Left side 65 mm (2.56 in.)
4 Rear 100 mm (3.94 in.)
5 Top 305 mm (12 in.)
Printer configurations
CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately.
Keep all other trays closed until needed.
You can configure your printer by adding one optional 250
‑ or 550‑sheet tray. For instructions on installing the optional tray, see
“Installing optional trays” on page 16 .
Learning about the printer
MS312 printer model
1 Control panel
2 Paper stop
3 Standard bin
4 Front door release button
5 Controller board access cover
6 Standard 250
‑sheet tray
7 Optional 250
‑ or 550‑sheet tray
8 50
‑sheet multipurpose feeder
9 Front door
11
Learning about the printer
MS315 and MS415 printer models
12
1 Control panel
2 Paper stop
3 Standard bin
4 Front door release button
5 Controller board access cover
6 Standard 250
‑sheet tray
7 Optional 250
‑ or 550‑sheet tray
8 50
‑sheet multipurpose feeder
9 Front door
Additional printer setup
Additional printer setup
Installing internal options
CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch a metal surface on the printer before touching any controller board electronic components or connectors.
Available internal options
• Flash memory
– Fonts
Accessing the controller board
CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
1 Open the controller board access door.
13
2 Locate the memory card connector.
Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch a metal surface on the printer before touching any controller board electronic components or connectors.
Additional printer setup
Installing an optional card
CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch a metal surface on the printer before touching any controller board electronic components or connectors.
1 Access the controller board.
For more information, see
“Accessing the controller board” on page 13 .
2 Unpack the optional card.
Warning—Potential Damage: Avoid touching the connection points along the edge of the card.
14
Additional printer setup 15
3 Holding the card by its sides, align the plastic pins (1) on the card with the holes (2) on the controller board.
2
1
4 Push the card firmly into place as shown in the illustration.
Additional printer setup 16
Warning—Potential Damage: Improper installation of the card may cause damage to the card and the controller board.
Note: The entire length of the connector on the card must touch and be flush against the controller board.
5 Close the controller board access door.
Note: When the printer software and any hardware options are installed, it may be necessary to manually add the options in the printer driver to make them available for print jobs. For more information, see
“Adding available options in the print driver” on page 19 .
Installing hardware options
Installing optional trays
CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
1 Turn off the printer using the power switch, and then unplug the power cord from the electrical outlet.
1
2
2 Unpack the tray, and then remove any packing material.
3 Remove the tray from the base.
4 Remove any packing material from inside the tray.
2
Additional printer setup
5 Insert the tray into the base.
6 Place the tray near the printer.
7 Align the printer with the tray, and then slowly lower the printer into place.
17
8 Connect the power cord to the printer, then to a properly grounded electrical outlet, and then turn on the printer.
2
1
Note: When the printer software and any hardware options are installed, it may be necessary to manually add the options in the printer driver to make them available for print jobs. For more information, see
“Adding available options in the print driver” on page 19 .
Attaching cables
Connect the printer to the computer using a USB or parallel cable, or to the network using an Ethernet cable.
Make sure to match the following:
• The USB symbol on the cable with the USB symbol on the printer
• The appropriate parallel cable with the parallel port
• The appropriate Ethernet cable with the Ethernet port
Warning—Potential Damage: Do not touch the USB cable, any network adapter, or the printer in the area shown while actively printing. Loss of data or a malfunction can occur.
Additional printer setup
2
1
3
4
5 6
Use the
1 USB port
2 USB printer port
To
Attach an optional wireless network adapter.
Connect the printer to a computer.
3 Ethernet port
4 Parallel port
Connect the printer to a network.
Connect the printer to a computer.
5 Power switch Turn on or turn off the printer.
6 Printer power cord socket Connect the printer to an electrical outlet.
7 Security slot Attach a lock that will secure the printer in place.
7
Setting up the printer software
Installing the printer software
1 Obtain a copy of the software installer package.
• From the software CD that came with your printer.
• Go to http://support.lexmark.com
, and then select your printer and operating system.
2 Run the installer, and then follow the instructions on the computer screen.
3 For Macintosh users, add the printer.
Note: Obtain the printer IP address from the TCP/IP section in the Network/Ports menu.
18
Additional printer setup 19
Adding available options in the print driver
For Windows users
1 Open the printers folder.
2 Select the printer you want to update, and then do the following:
• For Windows 7 or later, select Printer properties.
• For earlier versions, select Properties.
3 Navigate to the Configuration tab, and then select Update Now
‑ Ask Printer.
4 Apply the changes.
For Macintosh users
1 From System Preferences in the Apple menu, navigate to your printer, and then select Options & Supplies.
2 Navigate to the list of hardware options, and then add any installed options.
3 Apply the changes.
Networking
Notes:
• Purchase a MarkNet TM N8352 wireless network adapter before setting up the printer on a wireless network. For information on the compatible adapter, go to www.lexmark.com
.
• A Service Set Identifier (SSID) is a name assigned to a wireless network. Wired Equivalent Privacy (WEP),
Wi-Fi Protected Access (WPA), WPA2, and 802.1X - RADIUS are types of security used on a network.
Preparing to set up the printer on an Ethernet network
To configure your printer to connect to an Ethernet network, organize the following information before you begin:
Note: If your network automatically assigns IP addresses to computers and printers, continue on to installing the printer.
• A valid, unique IP address for the printer to use on the network
• The network gateway
• The network mask
• A nickname for the printer (optional)
Note: A printer nickname can make it easier for you to identify your printer on the network. You can choose to use the default printer nickname, or assign a name that is easier for you to remember.
You will need an Ethernet cable to connect the printer to the network and an available port where the printer can physically connect to the network. Use a new network cable when possible to avoid potential problems caused by a damaged cable.
Additional printer setup 20
Preparing to set up the printer on a wireless network
Notes:
• Make sure your wireless network adapter is installed in your printer and working properly. For more information, see the instruction sheet that came with the wireless network adapter.
• Make sure your access point (wireless router) is turned on and is working properly.
Make sure you have the following information before setting up the printer on a wireless network:
• SSID—The SSID is also referred to as the network name.
• Wireless Mode (or Network Mode)—The mode is either infrastructure or ad hoc.
• Channel (for ad hoc networks)—The channel defaults to automatic for infrastructure networks.
Some ad hoc networks will also require the automatic setting. Check with your system support person if you are not sure which channel to select.
• Security Method—There are four basic options for Security Method:
– WEP key
If your network uses more than one WEP key, then enter up to four in the provided spaces. Select the key currently in use on the network by selecting the default WEP transmit key.
– WPA or WPA2 preshared key or passphrase
WPA includes encryption as an additional layer of security. The choices are AES or TKIP. Encryption must be set for the same type on the router and on the printer, or the printer will not be able to communicate on the network.
– 802.1X–RADIUS
If you are installing the printer on an 802.1X network, then you may need the following:
• Authentication type
• Inner authentication type
• 802.1X user name and password
• Certificates
– No security
If your wireless network does not use any type of security, then you will not have any security information.
Note: We do not recommend using an unsecured wireless network.
Notes:
– If you do not know the SSID of the network that your computer is connected to, then launch the wireless utility of the computer network adapter, and then look for the network name. If you cannot find the SSID or the security information for your network, then see the documentation that came with the access point, or contact your system support person.
– To find the WPA/WPA2 preshared key or passphrase for the wireless network, see the documentation that came with the access point, see the Embedded Web Server associated with the access point, or consult your system support person.
Additional printer setup 21
MS315 and MS415 Wireless Setup Wizard
Connecting the printer using the Wireless Setup Wizard
Before you begin, make sure that:
• A wireless network adapter is installed in the printer and is working properly. For more information, see the instruction sheet that came with the adapter.
• The Ethernet cable is disconnected from the printer.
• Active NIC is set to Auto. To set this to Auto, from the control panel, navigate to:
> Settings > > Network/Ports > > Active NIC > > Auto >
Note: Turn off the printer, wait for at least five seconds, and then turn on the printer.
1 From the control panel, navigate to:
> Settings > > Network/Ports > > Network [x] > > Network [x] Setup >
> > Wireless Connection Setup >
2 Select a wireless connection setup.
Use To
Search for networks Show available wireless connections.
Note: This menu item shows all broadcast secured or unsecured SSIDs.
Enter a network name Manually type the SSID.
Wi
‑Fi Protected Setup Connect the printer to a wireless network using Wi‑Fi Protected Setup.
3 Follow the instructions on the printer display.
> Wireless
MS312 Wi-Fi Protected Setup
Connecting the printer to a wireless network using Wi
‑Fi Protected Setup
Before connecting the printer to a wireless network, make sure that:
• The access point (wireless router) is Wi
‑Fi Protected Setup (WPS) certified or WPS‑compatible. For more information, see the documentation that came with your access point.
• A wireless network adapter installed in your printer is attached and working properly. For more information, see the instruction sheet that came with the wireless network adapter.
Using the Push Button Configuration method
1 From the printer control panel, navigate to:
> Wireless > > Wi
‑Fi
> Network/Ports > > Network [x] > > Network [x] Setup >
Protected Setup > > Start Push Button Method >
2 Follow the instructions on the printer display.
Additional printer setup 22
Using the Personal Identification Number (PIN) method
1 From the printer control panel, navigate to:
> Network/Ports > > Network [x] > > Network [x] Setup > > Wireless > > Wi
‑Fi
Protected Setup > > Start PIN Method >
2 Copy the eight
‑digit WPS PIN.
3 Open a Web browser, and then type the IP address of your access point in the address field.
Notes:
• The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
4 Access the WPS settings. For more information, see the documentation that came with your access point.
5 Enter the eight
‑digit PIN, and then save the setting.
MS315 and MS415 Wi-Fi Protected Setup
Connecting the printer to a wireless network using Wi
‑Fi Protected Setup
Before connecting the printer to a wireless network, make sure that:
• The access point (wireless router) is Wi
‑Fi Protected Setup (WPS) certified or WPS‑compatible. For more information, see the documentation that came with your access point.
• A wireless network adapter is installed on your printer and is working properly. For more information, see the instruction sheet that came with the adapter.
Using the Push Button Configuration Method
1 From the control panel, navigate to:
> Settings >
Wireless >
> Networks/Ports > > Network [x] >
> Wireless Connection Setup >
> Network [x] Setup > >
> Wi
‑Fi Protected Setup >
> Start Push
Button Method >
2 Follow the instructions on the printer display.
Using the Personal Identification Number (PIN) Method
1 From the control panel, navigate to:
> Settings > > Networks/Ports >
Wireless > > Wireless Connection Setup >
> Network [x] > > Network [x] Setup > >
> Wi
‑Fi Protected Setup >
> Start PIN Method
>
2 Copy the eight
‑digit WPS PIN.
3 Open a Web browser, and then type the IP address of your access point in the address field.
Additional printer setup
Notes:
• The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
• If you are accessing a proxy server, then temporarily disable it to load the Web page correctly.
4 Access the WPS settings. For more information, see the documentation that came with your access point.
5 Enter the eight
‑digit PIN, and then save the setting.
Connecting MS312 to a wireless network using the printer software
Notes:
• Make sure that the printer is turned on.
• Make sure that a wireless network adapter is installed in your printer and working properly. For information, see the instruction sheet that came with the adapter.
Using the Wireless Setup Utility (Windows only)
1 Check if the printer software is already installed.
2 Use the search command on the Start menu to locate Printer Home.
3 Open Printer Home, and then click Settings > Wireless Setup Utility.
4 Follow the steps on the computer screen.
Using the Wireless Setup Assistant (Macintosh only)
The Wireless Setup Assistant lets you:
• Configure the printer to join an existing wireless network.
• Add a printer to an existing ad hoc network.
• Change the wireless settings after installation.
• Install the printer on additional network computers.
Installing the Wireless Setup Assistant
1 Go to the Lexmark support Web site at http://support.lexmark.com
.
2 Download the latest Wireless Setup Assistant application.
3 Double
‑click the downloaded software installer package.
4 Follow the instructions on the computer screen.
Launching the Wireless Setup Assistant
Notes:
• Make sure the printer is turned on.
23
Additional printer setup 24
• Make sure a wireless network adapter is installed in your printer and is working properly.
1 From the Finder, navigate to:
Applications > select your printer folder
2 Double
‑click Wireless Setup Assistant, and then follow the instructions on the computer screen.
Note: If you encounter problems while running the application, then click
?
.
Connecting the printer to a wireless network using the
Embedded Web Server
Before you begin, make sure that:
• Your printer is connected temporarily to an Ethernet network.
• A wireless network adapter is installed in your printer and working properly. For more information, see the instruction sheet that came with your wireless network adapter.
1 Open a Web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address on the printer control panel. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Settings > Network/Ports > Wireless.
3 Modify the settings to match the settings of your access point (wireless router).
Note: Make sure to enter the correct SSID.
4 Click Submit.
5 Turn off the printer, and then disconnect the Ethernet cable. Then wait for at least five seconds, and then turn the printer back on.
6 To verify if your printer is connected to the network, print a network setup page. Then in the Network Card [x] section, see if the status is Connected.
Verifying printer setup
MS312 and MS317 printing menu settings and network setup pages
Printing a menu settings page
Print a menu settings page to review the current menu settings and to verify if the printer options are installed correctly.
Additional printer setup 25
Note: If you have not changed any menu settings, then the menu settings page lists all the factory default settings. When you select and save other settings from the menus, they replace the factory default settings as user default settings. A user default setting remains in effect until you access the menu again, choose another value, and save it.
From the printer control panel, navigate to:
> Reports > > Menu Settings Page >
Printing a network setup page
If the printer is connected to a network, then print a network setup page to verify the network connection. This page also provides important information that aids network printing configuration.
1 From the printer control panel, navigate to:
> Reports > > Network Setup Page >
Note: If an optional print server is installed, then Print Network [x] Setup Page appears.
2 Check the first section of the network setup page and confirm that the status is Connected.
If the status is Not Connected, then the LAN drop may not be active, or the network cable may be malfunctioning. Consult your system support person for a solution, and then print another network setup page.
MS315, MS415, and MS417 printing menu settings and network setup pages
Printing a menu settings page
Print a menu settings page to view the current menu settings and to verify if the printer options are installed correctly.
From the printer control panel, navigate to:
> Settings > Reports > > Menu Settings Page >
Note: If you have not changed any menu settings, then the menu settings page lists all the factory default settings. Settings saved from the menus replace the factory default settings as user default settings. A user default setting remains in effect until you access the menu again, select another value, and save it.
Additional printer setup 26
Printing a network setup page
If the printer is attached to a network, then print a network setup page to verify the network connection. This page also provides important information that aids network printing configuration.
1 From the printer control panel, navigate to:
> Settings > Reports > > Network Setup Page >
Note: If an optional internal print server is installed, then Print Network [x] Setup Page appears.
2 Check the first section of the network setup page, and confirm that the status is Connected.
If the status is Not Connected, then the LAN drop may not be active, or the network cable may be malfunctioning. Consult your system support person for a solution, and then print another network setup page.
Using MS312 and MS317
Using MS312 and MS317
Using the printer control panel
1 2
3
27
9
8
7 5
4
6
Use the
1 Menus button
To
Open the menus.
Notes:
• The menus are available only when the printer is in the Ready state.
• Pressing the button while navigating within the menus returns the printer control panel to the top
‑level menu screen.
View printing options as well as status and error messages.
2 Display
3 Sleep button
4 Stop button
5 Right arrow button
6 Select button
Enable Sleep mode or Hibernate mode.
Notes:
• Pressing any hard button will cause the printer to wake from Sleep mode.
• Pressing the Sleep button or the power switch will cause the printer to wake from
Hibernate mode.
• Exit the menus and return to the Ready state.
• Stop printer activities, such as printing or downloading fonts.
• Scroll through menus or to move between screens and menu options.
• Scroll through settings or text. For menus with numeric values, press and hold an arrow button to scroll through the settings. Release the button when the value you want appears.
• Open a menu.
• Display available values or settings for a menu. The current default setting is indicated by an asterisk (*).
• Save the displayed value as the new user default setting.
Using MS312 and MS317 28
Use the
7 Left arrow button
8 Back button
9 Indicator light
To
• Scroll through menus or to move between screens and menu options.
• Scroll through settings or text. For menus with numeric values, press and hold an arrow button to scroll through the settings. Release the button when the value you want appears.
Return to the previous screen.
Determine the status of the printer.
Understanding the colors of the Sleep button and indicator lights
The colors of the Sleep button and indicator lights on the control panel signify a printer status or condition.
Indicator light
Off
Blinking green
Solid green
Blinking red
Printer status
The printer is off or in Hibernate mode.
The printer is warming up, processing data, or printing.
The printer is on, but idle.
The printer requires user intervention.
Sleep button light
Off
Solid amber
Blinking amber
Printer status
The printer is off, idle, or in Ready state.
The printer is in Sleep mode.
The printer is entering or waking from Hibernate mode.
Blinking amber for 0.1 second, then goes completely off for 1.9 seconds in a slow, pulsing pattern
The printer is in Hibernate mode.
Installing the Local Printer Settings Utility
1 Visit http://support.lexmark.com
, and then download the software.
2 Double
‑click the software installer package.
3 Select an installation type, and then click Install.
4 Click Install to start the installation.
5 Click Agree to accept the license agreement.
6 Click Continue, and then follow the instructions on the computer screen.
Notes:
• Use the Local Printer Settings Utility to change the toner darkness, power saver, and paper size settings for all print jobs. Use the printer software to change these settings for individual print jobs.
• This utility is supported only in select printer models.
Using MS312 and MS317 29
Using the Local Printer Settings Utility
1 Access the Local Printer Settings Utility from the list of applications or the Start menu to adjust the printer settings.
2 Save the changes using the Actions menu.
Note: To distribute the settings to other printers, save the settings in a command file.
Using MS315, MS415, and MS417
Using MS315, MS415, and MS417
Using the control panel
Use the
1 Display
2 Left arrow button
3 Select button
4 Up arrow button
5 Right arrow button
6 Keypad
To
View the printer status and messages.
Set up and operate the printer.
Scroll to the left.
Select menu options.
Save settings.
Scroll up.
Scroll to the right.
Enter numbers, letters, or symbols.
7 Sleep button Enable Sleep mode or Hibernate mode.
The following actions wake the printer from Sleep mode:
• Pressing any hard button
• Sending a print job from the computer
• Performing a power
‑on reset using the main power switch
The following actions wake the printer from Hibernate mode:
• Pressing the Sleep button until the printer wakes
• Performing a power
‑on reset using the main power switch
8 Stop or cancel button Stop all printer activities.
9 Back button Return to the previous screen.
10 Down arrow button Scroll down.
11 Home button
12 Indicator light
Go to the home screen.
Check the status of the printer.
30
Using MS315, MS415, and MS417 31
Understanding the colors of the Sleep button and indicator lights
The colors of the Sleep button and indicator lights on the printer control panel signify a certain printer status or condition.
Indicator light
Off
Blinking green
Solid green
Blinking red
Printer status
The printer is off or in Hibernate mode.
The printer is warming up, processing data, or printing.
The printer is on, but idle.
The printer requires user intervention.
Sleep button light
Off
Printer status
The printer is off, idle or in Ready state.
Solid amber The printer is in Sleep mode.
Blinking amber The printer is entering or waking from Hibernate mode.
Blinking amber for 0.1 second, then goes completely off for 1.9 seconds in a slow, pulsing pattern
The printer is in Hibernate mode.
Accessing the Embedded Web Server
The Embedded Web Server is the printer Web page that lets you view and remotely configure printer settings even when you are not physically near the printer.
1 Obtain the printer IP address:
• From the printer control panel home screen
• From the TCP/IP section in the Network/Ports menu
• By printing a network setup page or menu settings page, and then finding the TCP/IP section
Note: An IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
2 Open a Web browser, and then type the printer IP address in the address field.
3 Press Enter.
Note: If you are using a proxy server, then temporarily disable it to load the Web page correctly.
Loading paper and specialty media 32
Loading paper and specialty media
MS312 and MS317 paper size and type setup
Setting the paper size and type
1 From the printer control panel, navigate to:
> Paper Menu > > Paper Size/Type >
2 Select Tray [x] Size or Tray [x] Type, and then press .
3 Change the paper size or type setting, and then press .
Notes:
• The paper size setting for the standard 250
‑sheet tray (Tray 1), optional 250‑ or 550‑sheet tray (Tray 2), and the multipurpose feeder must be set manually in the Paper Size menu.
• The factory default paper type for Tray 1 is Plain Paper.
• The factory default paper type for the multipurpose feeder is Custom Type 6.
• The paper type setting must be manually set for all trays.
Configuring Universal paper settings
The Universal paper size is a user
‑defined setting that lets you print on paper sizes that are not preset in the printer menus.
Notes:
• The smallest Universal paper size is 76 x 127 mm (3 x 5 inches), and is supported only from the multipurpose feeder.
• The largest Universal paper size is 216 x 355.6 mm (8.5 x 14 inches), and is supported from all paper sources.
From the control panel, navigate to:
> Paper Menu > > Universal Setup >
>
Specify the paper height and width
1 From the control panel, navigate to:
> Paper Menu > > Universal Setup >
> Units of Measure > > select the unit of measure
> Units of Measure > > select the unit of measure
>
2 Press the arrow buttons until Portrait Height or Portrait Width appears, and then press .
Loading paper and specialty media 33
3 Change the settings, and then press .
MS315, MS415, and MS417 paper size and type setup
Setting the paper size and type
1 From the printer control panel, navigate to:
> Settings > > Paper Menu > > Paper Size/Type >
2 Press the up or down arrow button to select the tray or feeder, and then press .
3 Press the up or down arrow button to select the paper size, and then press .
4 Press the up or down arrow button to select the paper type, and then press to change the settings.
Configuring Universal paper settings
The Universal paper size is a user
‑defined setting that lets you print on paper sizes that are not preset in the printer menus.
Notes:
• The smallest Universal paper size is 76 x 127 mm (3 x 5 inches), and is supported only from the multipurpose feeder.
• The largest Universal paper size is 216 x 355.6 mm (8.5 x 14 inches), and is supported from all paper sources.
1 From the control panel, navigate to:
> Settings > > Paper Menu > unit of measure >
> Universal Setup > > Units of Measure > > select a
2 Select Portrait Width or Portrait Height, and then press .
3 Press the left or right arrow button to change the setting, and then press .
Using the standard bin and paper stop
The standard bin holds up to 150 sheets of 75
‑g/m
2 (20
‑lb) paper. It collects prints facedown. The standard bin includes a paper stop that keeps paper from sliding out the front of the bin as it stacks.
Loading paper and specialty media
To open the paper stop, pull it so that it flips forward.
Note: Close the paper stop when moving the printer to another location.
Loading trays
CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately.
Keep all other trays closed until needed.
1 Pull out the tray completely.
Note: Do not remove trays while a job prints or while Busy appears on the printer display. Doing so may cause a jam.
34
Loading paper and specialty media 35
2 Squeeze and then slide the width guide tab to the correct position for the size of the paper you are loading.
A5
A6 2
A5
B5
EX
EC
LG
L
3 Squeeze and then slide the length guide tab to the correct position for the size of the paper you are loading.
1
A5
A6
A5
2
B5
EXEC
LGL
Notes:
• For some paper sizes like letter, legal, and A4, squeeze and slide the length guide tab backward to accommodate their length.
• When loading legal
‑size paper, the length guide extends beyond the base leaving the paper exposed to dust. To protect the paper from dust, you can purchase a dust cover separately. For more information, contact customer support.
Loading paper and specialty media
• If you are loading A6-size paper in the standard tray, then squeeze and then slide the length guide tab toward the center of the tray to the A6
‑size position.
• Make sure the width and length guides are aligned with the paper size indicators on the bottom of the tray.
36
A4
LTR/LGL
EXEC
B5
A5
A6
A5
B5
LTR
A4
4 Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface.
5 Load the paper stack.
Loading paper and specialty media 37
Notes:
• Load with the printable side facedown when using recycled or preprinted paper.
• Load prepunched paper with the holes on the top edge toward the front of the tray.
• Load letterhead facedown, with the top edge of the sheet toward the front of the tray. For two
‑sided printing, load letterhead faceup with the bottom edge of the sheet toward the front of the tray.
• Make sure the paper is below the maximum paper fill indicator located on the side of the width guide.
6 Insert the tray.
1
7 From the printer control panel, set the paper size and paper type in the Paper menu to match the paper loaded in the tray.
Note: Set the correct paper size and type to avoid paper jams and print quality problems.
Loading paper and specialty media 38
Loading the multipurpose feeder
Use the multipurpose feeder when printing on different paper sizes and types or specialty media, such as card stock, transparencies, paper labels, and envelopes. You can also use it for single
‑page print jobs on letterhead.
1 Open the multipurpose feeder.
1
2 a Pull the multipurpose feeder extender.
b Pull the extender gently so that the multipurpose feeder is fully extended and open.
Loading paper and specialty media
2 Squeeze the tab on the left width guide, and then move the guides for the paper you are loading.
39
1
2
3 Prepare the paper or specialty media for loading.
• Flex sheets of paper back and forth to loosen them, and then fan them. Do not fold or crease the paper.
Straighten the edges on a level surface.
• Hold transparencies by the edges. Flex the stack of transparencies back and forth to loosen them, and then fan them. Straighten the edges on a level surface.
Note: Avoid touching the printable side of the transparencies. Be careful not to scratch them.
• Flex the stack of envelopes back and forth to loosen them, and then fan them. Straighten the edges on a level surface.
4 Load the paper or specialty media.
Notes:
• Do not force paper or specialty media into the multipurpose feeder.
Loading paper and specialty media
• Make sure the paper or specialty media is below the maximum paper fill indicator located on the paper guides. Overfilling may cause paper jams.
40
• Load paper, transparencies, and card stock with the recommended printable side faceup and the top edge entering the printer first. For more information on loading transparencies, see the packaging that the transparencies came in.
Note: When loading A6
‑size paper, make sure the multipurpose feeder extender rests lightly against the edge of the paper so that the last few sheets of paper remain in place.
Loading paper and specialty media 41
• Load letterhead faceup with the top edge entering the printer first. For two
‑sided (duplex) printing, load letterhead facedown with the bottom edge entering the printer first.
• Load envelopes with the flap on the left side facedown.
Warning—Potential Damage: Never use envelopes with stamps, clasps, snaps, windows, coated linings, or self
‑stick adhesives. These envelopes may severely damage the printer.
5 From the printer control panel, set the paper size and paper type in the Paper menu to match the paper or specialty media loaded in the multipurpose feeder.
Linking and unlinking trays
The printer links trays when the specified paper size and type are the same. When a linked tray becomes empty, paper feeds from the next linked tray. To prevent trays from linking, assign a unique custom paper type name.
MS312 and MS317 tray linking
Linking and unlinking trays
Using the Embedded Web Server
1 Open a Web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Loading paper and specialty media 42
• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Settings > Paper Menu.
3 Change the tray settings to specify the paper size and type for the tray.
• To link trays, make sure the paper size and type for the tray match with that of the other tray.
• To unlink trays, make sure the paper size or type for the tray does not match with that of the other tray.
4 Click Submit.
Using the printer settings on the computer
Depending on your operating system, access the Paper menu using the Local Printer Settings Utility or
Printer Settings.
Note: You can also specify the paper size and type for the tray using the printer control panel. For more information, see
“Setting the paper size and type” on page 32 .
Warning—Potential Damage: Paper loaded in the tray should match the paper type name assigned in the printer. The temperature of the fuser varies according to the specified paper type. Printing issues may occur if settings are not properly configured.
Configuring a custom paper type
Using the Embedded Web Server
1 Open a Web browser, and then type the printer IP address in the address field.
Notes:
• Print a network setup page or menu settings page, and then locate the IP address in TCP/IP section.
The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Settings > Paper Menu > Custom Types.
3 Select a custom paper type name, and then select a custom paper type.
Note: Plain Paper is the factory default paper type for all user
‑defined custom names.
4 Click Submit.
Using the printer settings on the computer
Depending on your operating system, access the Custom menu using the Local Printer Settings Utility or
Printer Settings.
Assigning a custom paper type
Using the Embedded Web Server
1 Open a Web browser, and then type the printer IP address in the address field.
Notes:
• Print a network setup page or menu settings page, and then locate the IP address in the TCP/IP section. The IP address appears as four sets of numbers separated by periods, such as
123.123.123.123.
Loading paper and specialty media 43
• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Settings > Paper Menu.
3 From the Tray Configuration section, select a paper source, and then select a custom paper type under the paper type column.
4 Click Submit.
Using the printer settings on the computer
Depending on your operating system, access the Paper menu using the Local Printer Settings Utility or
Printer Settings.
MS315, MS415, and MS417 tray linking
Linking and unlinking trays
1 Open a Web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address on the control panel in the TCP/IP section under the Network/Ports menu.
The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Settings > Paper Menu.
3 Change the paper size and type settings for the trays you are linking.
• To link trays, make sure the paper size and type for the tray match that of the other tray.
• To unlink trays, make sure the paper size or type for the tray does not match that of the other tray.
4 Click Submit.
Note: You can also change the paper size and type settings using the control panel. For more information, see
“Setting the paper size and type” on page 33
.
Warning—Potential Damage: Paper loaded in the tray should match the paper type name assigned in the printer. The temperature of the fuser varies according to the specified paper type. Printing issues may occur if settings are not properly configured.
Creating a custom name for a paper type
Using the Embedded Web Server
1 Open a Web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Settings > Paper Menu > Custom Names.
3 Select a custom name, and then type a new custom paper type name.
Loading paper and specialty media 44
4 Click Submit.
5 Click Custom Types, and then verify if the new custom paper type name has replaced the custom name.
Using the printer control panel
1 From the printer control panel, navigate to:
> Settings > > Paper Menu > > Custom Names
2 Select a custom name, and then type a new custom paper type name.
3 Press .
4 Press Custom Types, and then verify if the new custom paper type name has replaced the custom name.
Assigning a custom paper type
Using the Embedded Web Server
1 Open a Web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Settings > Paper Menu > Custom Types.
3 Select a custom paper type name, and then select a paper type.
Note: Paper is the factory default paper type for all user
‑defined custom names.
4 Click Submit.
Using the printer control panel
1 From the printer control panel, navigate to:
> Settings > > Paper Menu > > Custom Types
2 Select a custom paper type name, and then select a paper type.
Note: Paper is the factory default paper type for all user
‑defined custom names.
3 Press .
Paper and specialty media guide 45
Paper and specialty media guide
Paper guidelines
Paper characteristics
The following paper characteristics affect print quality and reliability. Consider these characteristics when evaluating new paper stock.
Weight
The printer trays can automatically feed paper weights up to 90
‑g/m
2 (24
‑lb) bond grain long paper. The multipurpose feeder can automatically feed paper weights up to 163
‑g/m
2 (43
‑lb) bond grain long paper. Paper lighter than 60 g/m 2 (16 lb) might not be stiff enough to feed properly, causing jams. For best performance, use
75
‑g/m
2 (20
‑lb) bond grain long paper. For paper smaller than 182 x 257 mm (7.2 x 10.1 inches), we recommended to use 90 g/m 2 (24 lb) or heavier paper.
Note: Two
‑sided printing is supported only for 60–90‑g/m
2 (16–24
‑lb) bond paper.
Curl
Curl is the tendency for paper to curl at its edges. Excessive curl can cause paper feeding problems. Curl can occur after the paper passes through the printer, where it is exposed to high temperatures. Storing paper unwrapped in hot, humid, cold, or dry conditions, even in the trays, can contribute to paper curling prior to printing and can cause feeding problems.
Smoothness
Paper smoothness directly affects print quality. If paper is too rough, then toner cannot fuse to it properly. If paper is too smooth, then it can cause paper feeding or print quality issues. Always use paper between 100 and 300 Sheffield points; however, smoothness between 150 and 250 Sheffield points produces the best print quality.
Moisture content
The amount of moisture in paper affects both print quality and the ability of the printer to feed the paper correctly.
Leave paper in its original wrapper until it is time to use it. This limits the exposure of paper to moisture changes that can degrade its performance.
Store paper in its original wrapper in the same environment as the printer for 24 to 48 hours before printing.
Extend the time to several days if the storage or transportation environment is very different from the printer environment. Thick paper may also require a longer conditioning period.
Grain direction
Grain refers to the alignment of the paper fibers in a sheet of paper. Grain is either grain long, running the length of the paper, or grain short, running the width of the paper.
For 60–90
‑g/m
2 (16–24
‑lb) bond paper, grain long paper is recommended.
Paper and specialty media guide 46
Fiber content
Most high
‑quality xerographic paper is made from 100% chemically treated pulped wood. This content provides the paper with a high degree of stability resulting in fewer paper feeding problems and better print quality.
Paper containing fibers such as cotton can negatively affect paper handling.
Unacceptable paper
The following paper types are not recommended for use with the printer:
• Chemically treated papers used to make copies without carbon paper, also known as carbonless papers, carbonless copy paper (CCP), or no carbon required (NCR) paper
• Preprinted papers with chemicals that may contaminate the printer
• Preprinted papers that can be affected by the temperature in the printer fuser
• Preprinted papers that require a registration (the precise print location on the page) less than ±2.5 mm
(±0.10 inch), such as optical character recognition (OCR) forms
In some cases, registration can be adjusted with a software application to successfully print on these forms:
• Coated papers (erasable bond), synthetic papers, thermal papers
• Rough
‑edged, rough or heavily textured surface papers, or curled papers
• Recycled papers that fail EN12281:2002 (European)
• Paper weighing less than 60 g/m 2 (16 lb)
• Multiple
‑part forms or documents
Selecting paper
Using the appropriate paper prevents jams and helps ensure trouble
‑free printing.
To help avoid paper jams and poor print quality:
• Always use new, undamaged paper.
• Before loading paper, know the recommended printable side of the paper. This information is usually indicated on the paper package.
• Do not use paper that has been cut or trimmed by hand.
• Do not mix paper sizes, types, or weights in the same tray; mixing results in jams.
• Do not use coated papers unless they are specifically designed for electrophotographic printing.
Selecting preprinted forms and letterhead
Use these guidelines when selecting preprinted forms and letterhead:
• Use grain long for 60 to 90 g/m 2 (16 to 24 lb) weight paper.
• Use only forms and letterhead printed using an offset lithographic or engraved printing process.
• Avoid papers with rough or heavily textured surfaces.
Use papers printed with heat
‑resistant inks designed for use in xerographic copiers. The ink must be able to withstand temperatures up to 230°C (446°F) without melting or releasing hazardous emissions. Use inks that are not affected by the resin in toner. Inks that are oxidation
‑set or oil‑based generally meet these requirements; latex inks might not. When in doubt, contact the paper supplier.
Paper and specialty media guide 47
Preprinted papers such as letterhead must be able to withstand temperatures up to 230°C (446°F) without melting or releasing hazardous emissions.
Using recycled paper and other office papers
As an environmentally conscientious company, Lexmark supports the use of recycled paper produced specifically for use in laser (electrophotographic) printers.
While no blanket statement can be made that all recycled paper will feed well, Lexmark consistently tests papers that represent recycled cut size copier papers available on the global market. This scientific testing is conducted with rigor and discipline. Many factors are taken into consideration both separately and as a whole, including the following:
• Amount of post-consumer waste (Lexmark tests up to 100% post-consumer waste content.)
• Temperature and humidity conditions (Testing chambers simulate climates from all over the world.)
• Moisture content (Business papers should have low moisture: 4–5%.)
• Bending resistance and proper stiffness means optimum feeding through the printer.
• Thickness (impacts how much can be loaded into a tray)
• Surface roughness (measured in Sheffield units, impacts print clarity and how well toner fuses to the paper)
• Surface friction (determines how easily sheets can be separated)
• Grain and formation (impacts curling, which also influences the mechanics of how the paper behaves as it moves through the printer)
• Brightness and texture (look and feel)
Recycled papers are better than ever; however, the amount of recycled content in a paper affects the degree of control over foreign matter. And while recycled papers are one good path to printing in an environmentally responsible manner, they are not perfect. The energy required to de-ink and deal with additives such as colorants and “glue” often generates more carbon emissions than does normal paper production. However, using recycled papers enables better resource management overall.
Lexmark concerns itself with the responsible use of paper in general based on life cycle assessments of its products. To gain a better understanding of the impact of printers on the environment, the company commissioned a number of life cycle assessments and found that paper was identified as the primary contributor
(up to 80%) of carbon emissions caused throughout the entire life of a device (from design to end-of-life). This is due to the energy-intensive manufacturing processes required to make paper.
Thus, Lexmark seeks to educate customers and partners on minimizing the impact of paper. Using recycled paper is one way. Eliminating excessive and unnecessary paper consumption is another. Lexmark is wellequipped to help customers minimize printing and copying waste. In addition, the company encourages purchasing paper from suppliers who demonstrate their commitment to sustainable forestry practices.
Lexmark does not endorse specific suppliers, although a converter’s product list for special applications is maintained. However, the following paper choice guidelines will help alleviate the environmental impact of printing:
1 Minimize paper consumption.
2 Be selective about the origin of wood fiber. Buy from suppliers who carry certifications such as the Forestry
Stewardship Council (FSC) or the Program for the Endorsement of Forest Certification (PEFC). These certifications guarantee that the paper manufacturer uses wood pulp from forestry operators that employ environmentally and socially responsible forest management and restoration practices.
3 Choose the most appropriate paper for printing needs: normal 75 or 80 g/m 2 certified paper, lower weight paper, or recycled paper.
Paper and specialty media guide 48
Unacceptable paper examples
Test results indicate that the following paper types are at risk for use with laser printers:
• Chemically treated papers used to make copies without carbon paper, also known as carbonless papers
• Preprinted papers with chemicals that may contaminate the printer
• Preprinted papers that can be affected by the temperature in the printer fuser
• Preprinted papers that require a registration (the precise location on the page) greater than ± 2.3 mm (±
0.9 in.), such as optical character recognition (OCR) forms. In some cases, registration can be adjusted with a software application to successfully print on these forms.)
• Coated papers (erasable bond), synthetic papers, thermal papers
• Rough-edged, rough or heavily textured surface papers or curled papers
• Recycled papers that fail EN12281:2002 (European testing)
• Paper weighing less than 60 g/m 2 (16 lb)
• Multiple part forms or documents
For more information about Lexmark, visit www.lexmark.com
. General sustainability-related information can be found at the Environmental Sustainability link.
Storing paper
Use these paper storage guidelines to help avoid jams and uneven print quality:
• For best results, store paper where the temperature is 21°C (70°F) and the relative humidity is 40 percent.
Most label manufacturers recommend printing in a temperature range of 18–24°C (65–75°F) with relative humidity between 40 and 60 percent.
• Store paper in cartons, on a pallet or shelf, rather than on the floor.
• Store individual packages on a flat surface.
• Do not store anything on top of individual paper packages.
• Take paper out of the carton or wrapper only when you are ready to load it in the printer. The carton and wrapper help keep the paper clean, dry, and flat.
Using specialty media
Tips on using card stock
Card stock is heavy, single
‑ply specialty media. Many of its variable characteristics, such as moisture content, thickness, and texture, can significantly impact print quality. Print samples on the card stock being considered for use before buying large quantities.
When printing on card stock:
• Make sure the Paper Type is Card Stock.
• Select the appropriate Paper Texture setting.
• Be aware that preprinting, perforation, and creasing may significantly affect the print quality and cause jams or other paper handling problems.
• Check with the manufacturer or vendor to ensure that the card stock can withstand temperatures up to
240°C (464°F) without releasing hazardous emissions.
Paper and specialty media guide 49
• Do not use preprinted card stock manufactured with chemicals that may contaminate the printer. Preprinting introduces semi
‑liquid and volatile components into the printer.
• Use grain short card stock when possible.
Tips on using envelopes
Print samples on the envelopes being considered for use before buying large quantities.
• Use envelopes designed specifically for laser printers. Check with the manufacturer or vendor to ensure that the envelopes can withstand temperatures up to 230°C (446°F) without sealing, wrinkling, curling excessively, or releasing hazardous emissions.
• For best performance, use envelopes made from 90
‑g/m
2 (24
‑lb bond) paper or 25% cotton. All‑cotton envelopes must not exceed 70
‑g/m
2 (20
‑lb bond) weight.
• Use only new envelopes from undamaged packages.
• To optimize performance and minimize jams, do not use envelopes that:
– Have excessive curl or twist
– Are stuck together or damaged in any way
– Have windows, holes, perforations, cutouts, or embossing
– Have metal clasps, string ties, or folding bars
– Have an interlocking design
– Have postage stamps attached
– Have any exposed adhesive when the flap is in the sealed or closed position
– Have bent corners
– Have rough, cockle, or laid finishes
• Adjust the width guides to fit the width of the envelopes.
Note: A combination of high humidity (over 60%) and high printing temperature may wrinkle or seal envelopes.
Tips on using labels
Print samples on the labels being considered for use before buying large quantities.
Note: Use only paper label sheets. Vinyl, pharmacy, and two
‑sided labels are not supported.
For more information on label printing, characteristics, and design, see the Card Stock & Label Guide available at http://support.lexmark.com
.
When printing on labels:
• Use labels designed specifically for laser printers. Check with the manufacturer or vendor to verify that:
– The labels can withstand temperatures up to 240°C (464°F) without sealing, excessive curling, wrinkling, or releasing hazardous emissions.
– Label adhesives, face sheet (printable stock), and topcoats can withstand up to 172
‑kPa (25‑psi) pressure without delaminating, oozing around the edges, or releasing hazardous fumes.
• Do not use labels with slick backing material.
• Use full label sheets. Partial sheets may cause labels to peel off during printing, resulting in a jam. Partial sheets also contaminate the printer and the cartridge with adhesive, and could void the printer and toner cartridge warranties.
Paper and specialty media guide 50
• Do not use labels with exposed adhesive.
• Do not print within 1 mm (0.04 inch) of the edge of the label, of the perforations, or between die
‑cuts of the label.
• Make sure the adhesive backing does not reach to the edge of the sheet. Zone coating of the adhesive should be at least 1 mm (0.04 inch) away from edges. Adhesive material contaminates the printer and could void the warranty.
• If zone coating of the adhesive is not possible, then remove a 2
‑mm (0.08‑inch) strip on the leading and driver edge, and then use a non
‑oozing adhesive.
• Portrait orientation is recommended, especially when printing bar codes.
Tips on using letterhead
• Use letterhead designed specifically for laser printers.
• Print samples on the letterhead being considered for use before buying large quantities.
• Before loading letterhead, flex, fan, and straighten the stack to prevent sheets from sticking together.
• Page orientation is important when printing on letterhead. For information on how to load letterhead, see:
–
–
“Loading the multipurpose feeder” on page 38
Tips on using transparencies
• Print a test page on the transparencies being considered for use before buying large quantities.
• Feed transparencies from the standard tray, or the multipurpose feeder.
• Use transparencies designed specifically for laser printers. Transparencies must be able to withstand temperatures up to 185°C (365°F) without melting, discoloring, offsetting, or releasing hazardous emissions.
Note: If the transparency weight is set to Heavy and the transparency texture is set to Rough in the Paper menu, then transparencies can be printed at a temperature up to 195°C (383°F).
• Avoid getting fingerprints on the transparencies to prevent print quality problems.
• Before loading transparencies, flex, fan, and straighten the stack to prevent sheets from sticking together.
Paper and specialty media guide
Supported paper sizes, types, and weights
For information on card stock and labels, see the Card Stock & Label Guide available at http://support.lexmark.com
.
Supported paper sizes
Paper size Standard tray Optional 250
‑ or
550
‑sheet tray
Multipurpose feeder Duplex mode
A4
210 x 297 mm (8.3 x 11.7 in.)
A5
148 x 210 mm (5.8 x 8.3 in.)
A6
105 x 148 mm (4.1 x 5.8 in.)
JIS B5
182 x 257 mm (7.2 x 10.1 in.)
Letter
216 x 279 mm (8.5 x 11 in.)
Legal
216 x 356 mm (8.5 x 14 in.)
X
X
X
X
Executive
184 x 267 mm (7.3 x 10.5 in.)
Oficio (Mexico)
216 x 340 mm (8.5 x 13.4 in.)
Folio
216 x 330 mm (8.5 x 13 in.)
Statement
140 x 216 mm (5.5 x 8.5 in.)
Universal
1, 2
76.2 x 127 mm (3 x 5 in.) up to
216 x 356 mm (8.5 x 14 in.)
7 3/4 Envelope (Monarch)
98 x 191 mm (3.9 x 7.5 in.)
X X
X
X
X
9 Envelope
98 x 225 mm (3.9 x 8.9 in.)
X X X
1 This size setting formats the page for 216 x 356 mm (8.5 x 14 in.) unless the size is specified by the software application.
2 Universal is supported in the standard tray only if the paper size is at least 105 x 148 mm (4.1 x 5.8 in.). Universal is supported in the optional 250- or 550-sheet tray only if the paper size is at least 148 x 210 mm (5.8 x 8.3 in.).
Universal is supported in duplex mode only if the width is at least 210 mm (8.3 in.) and the length is at least 279 mm
(11 in.). The smallest supported Universal size is supported only in the multipurpose feeder.
51
Paper and specialty media guide 52
Paper size Standard tray Optional 250
‑ or
550
‑sheet tray
X
Multipurpose feeder Duplex mode
10 Envelope
105 x 241 mm (4.1 x 9.5 in.)
DL Envelope
110 x 220 mm (4.3 x 8.7 in.)
C5 Envelope
162 x 229 mm (6.4 x 9 in.)
B5 Envelope
176 x 250 mm (6.9 x 9.8 in.)
X
X
X
X
X
X
X
X
X
X
X
Other Envelope
229 x 356 mm (9 x 14 in.)
X X X
1 This size setting formats the page for 216 x 356 mm (8.5 x 14 in.) unless the size is specified by the software application.
2 Universal is supported in the standard tray only if the paper size is at least 105 x 148 mm (4.1 x 5.8 in.). Universal is supported in the optional 250- or 550-sheet tray only if the paper size is at least 148 x 210 mm (5.8 x 8.3 in.).
Universal is supported in duplex mode only if the width is at least 210 mm (8.3 in.) and the length is at least 279 mm
(11 in.). The smallest supported Universal size is supported only in the multipurpose feeder.
Supported paper types and weights
The standard tray supports 60–90
‑g/m
2 (16–24
‑lb) paper weights. The optional tray supports 60–120‑g/m
2 (16–
32
‑lb) paper weights. The multipurpose feeder supports 60–163‑g/m
2 (16–43
‑lb) paper weights.
Paper type 250
‑ or 550‑sheet tray Multipurpose feeder
Duplex mode
Plain paper
X Card stock
Transparencies
Recycled
Glossy paper
Paper labels 1
Vinyl labels
Bond 2
Envelope
Rough envelope
Letterhead
X
X
X
X
X
X
X
X
X
X
X
X
X
Paper and specialty media guide 53
Paper type
Preprinted
Colored Paper
250
‑ or 550‑sheet tray Multipurpose feeder
Duplex mode
Light Paper
Heavy Paper 2
Rough/Cotton X
1 One
‑sided paper labels designed for laser printers are supported for occasional use. It is recommended to print
20 or fewer pages of paper labels per month. Vinyl, pharmacy, and two
‑sided labels are not supported.
2 Bond and Heavy Paper are supported in duplex mode up to 90
‑g/m
2 (24
‑lb) paper weight.
Printing
Printing
Printing a document
Printing from a computer
Note: For labels, card stock, and envelopes, set the paper size and type in the printer before sending the print job.
1 From the document that you are trying to print, open the Print dialog.
2 If necessary, adjust the settings.
3 Send the print job.
MS312 and MS317 toner darkness adjustment
Adjusting toner darkness
Using the Embedded Web Server
1 Open a Web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Settings > Print Settings > Quality Menu > Toner Darkness.
3 Adjust the toner darkness setting.
4 Click Submit.
Using the printer settings on the computer
Depending on your operating system, adjust the toner darkness settings using the Local Printer Settings
Utility or Printer Settings.
Using the printer control panel
1 From the printer control panel, navigate to:
> Settings > > Print Settings >
2 Adjust the toner darkness.
> Quality Menu > > Toner Darkness >
3 Press .
54
Printing 55
MS315, MS415, and MS417 toner darkness adjustment
Adjusting toner darkness
Using the Embedded Web Server
1 Open a Web browser, and then type the IP address of the printer in the address field.
Notes:
• View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Settings > Print Settings > Quality Menu > Toner Darkness.
3 Adjust the toner darkness, and then click Submit.
Using the printer control panel
1 From the printer control panel, navigate to:
> Settings > > Print Settings > > Quality Menu > > Toner Darkness
2 Adjust the toner darkness, and then press .
Printing from a mobile device
Note: Make sure that the printer and mobile device share the same wireless network. For information on configuring the wireless settings of your mobile device, see the documentation that came with the device.
Printing from a mobile device using Mopria Print Service
Mopria® Print Service is a mobile printing solution for mobile devices running on Android version 4.4 or later. It allows you to print directly to any Mopria
‑certified printer.
Note: Before printing, make sure that the Mopria Print Service is enabled.
1 From the home screen of your mobile device, launch a compatible application.
2 Tap Print, and then select the printer.
3 Send the print job.
Printing from a mobile device using Google Cloud Print
Google Cloud Print
TM
is a mobile printing service that allows enabled applications on mobile devices to print to any Google Cloud Print
‑ready printer.
1 From the home screen of your mobile device, launch an enabled application.
2 Tap Print, and then select the printer.
3 Send the print job.
Printing 56
Printing from a mobile device using AirPrint
AirPrint is a mobile printing solution that allows you to print directly from Apple devices to an AirPrint
‑certified printer.
Notes:
• This application is supported only in some Apple devices.
• This application is supported only in some printer models.
1 From the home screen of your mobile device, launch a compatible application.
2 Select an item to print, and then tap the share icon.
3 Tap Print, and then select a printer.
4 Print the document.
Printing from a mobile device using Lexmark Mobile Print
Lexmark
TM
Mobile Print allows you to send documents and images directly to a supported Lexmark printer.
1 Open the document, and then send or share the document to Lexmark Mobile Print.
Note: Some third
‑party applications may not support the send or share feature. For more information, see the documentation that came with the application.
2 Select a printer.
3 Print the document.
MS315, MS415, and MS417 printing confidential and other held jobs
Storing print jobs in the printer
1 From the printer control panel, navigate to:
> Security > Confidential Print
2 Select a print job type.
Printing 57
Use
Confidential Job Expiration
Max Invalid PIN
Repeat Job Expiration
Reserve Job Expiration
Verify Job Expiration
To
Hold print jobs in the computer until you enter the PIN from the printer control panel.
Note: The PIN is set from the computer. It must be four digits, using the numbers 0–9.
Limit the number of times an invalid PIN can be entered.
Note: When the limit is reached, the print jobs for that user name and
PIN are deleted.
Print and store print jobs in the printer memory.
Store print jobs for printing at a later time.
Note: The print jobs are held until deleted from the Held Jobs menu.
Print one copy of a print job and hold the remaining copies. It lets you examine if the first copy is satisfactory.
Note: The print job is automatically deleted from the printer memory once all copies are printed.
Notes:
• Confidential, Verify, Reserve, and Repeat print jobs may be deleted if the printer requires extra memory to process additional held jobs.
• You can set the printer to store print jobs in the printer memory until you start the print job from the printer control panel.
• All print jobs that can be initiated by the user at the printer are called held jobs.
3 Press .
Printing information pages
For information on printing a menu settings page or a network setup page, see:
•
“Printing a menu settings page” on page 24
and
“Printing a network setup page” on page 25 for MS312
•
“Printing a menu settings page” on page 25 and
“Printing a network setup page” on page 26
for MS315 and MS415
MS312 and MS317 information pages
Printing a font sample list
From the printer control panel, navigate to either of the following:
> Reports > > Print Fonts > > PCL Fonts > or
> Reports > > Print Fonts > > PostScript Fonts >
Printing
MS315, MS415, and MS417 information pages
Printing a font sample list
1 From the printer control panel, navigate to:
> Settings > > Reports > > Print Fonts
2 Press the up or down arrow button to select the font setting.
3 Press .
Note: The PPDS fonts appear only when the PPDS data stream is activated.
Printing a directory list
From the control panel, navigate to:
> Settings > Reports > > Print Directory >
Note: The Print Directory menu item appears only when an optional flash memory card is installed.
Canceling a print job
Canceling a print job from the printer control panel
From the printer control panel, press > .
Canceling a print job from the computer
1 Depending on the operating system, do either of the following:
• Open the printers folder, and then select your printer.
• From the System Preferences in the Apple menu, navigate to your printer.
2 Select the print job to cancel.
58
Saving money and the environment 59
Saving money and the environment
Lexmark is committed to environmental sustainability and is continually improving its printers to reduce their impact on the environment. We design with the environment in mind, engineer our packaging to reduce materials, and provide collection and recycling programs. For more information, see:
• The Notices chapter
• The Environmental Sustainability section of the Lexmark Web site at www.lexmark.com/environment
• The Lexmark recycling program at www.lexmark.com/recycle
By selecting certain printer settings or tasks, you may be able to reduce your printer's impact even further. This chapter outlines the settings and tasks that may yield a greater environmental benefit.
Saving paper and toner
Studies show that as much as eighty percecnt of the carbon footprint of a printer is related to paper usage. You can significantly reduce your carbon footprint by using recycled paper and the following printing suggestions, such as printing on both sides of the paper and printing multiple pages on one side of a single sheet of paper.
For information on how you can quickly save paper and energy using one printer setting, see
‑Mode” on page 64 for MS312 or
for MS315 and MS415.
Using recycled paper
As an environmentally conscious company, Lexmark supports the use of recycled office paper produced specifically for use in laser printers. For more information on recycled papers that work well with your printer, see
“Using recycled paper and other office papers” on page 47 .
Conserving supplies
• Print on both sides of the paper.
Note: Two-sided printing is the default setting in the print driver.
• Print multiple pages on a single sheet of paper.
• Use the preview feature to see how the document looks like before printing it.
• Print one copy of the document to check its content and format for accuracy.
Recycling
Lexmark provides collection programs and environmentally progressive approaches to recycling. For more information, see:
• The Notices chapter
• The Environmental Sustainability section of the Lexmark Web site at www.lexmark.com/environment
• The Lexmark recycling program at www.lexmark.com/recycle
Saving money and the environment 60
Recycling Lexmark products
To return Lexmark products for recycling:
1 Go to www.lexmark.com/recycle .
2 Select the product you want to recycle.
Note: Printer supplies and hardware not listed in the Lexmark Collection and Recycling Program may be recycled through your local recycling center.
Recycling Lexmark packaging
Lexmark continually strives to minimize packaging. Less packaging helps to ensure that Lexmark printers are transported in the most efficient and environmentally sensitive manner and that there is less packaging to dispose of. These efficiencies result in fewer greenhouse emissions, energy savings, and natural resource savings.
Lexmark cartons are 100% recyclable where corrugated recycling facilities exist. Facilities may not exist in your area.
The foam used in Lexmark packaging is recyclable where foam recycling facilities exist. Facilities may not exist in your area.
When you return a cartridge to Lexmark, you can reuse the box that the cartridge came in. Lexmark will recycle the box.
Returning Lexmark cartridges for reuse or recycling
The Lexmark Cartridge Collection Program allows you to return used cartridges for free to Lexmark for reuse or recycling. One hundred percent of the empty cartridges returned to Lexmark are either reused or demanufactured for recycling. The boxes used to return the cartridges are also recycled.
To return Lexmark cartridges for reuse or recycling, do the following:
1 Go to www.lexmark.com/recycle .
2 Select the product that you want to recycle.
Managing the printer 61
Managing the printer
Finding advanced networking and administrator information
This chapter covers basic administrative support tasks using the Embedded Web Server. For more advanced system support tasks, see the Networking Guide on the Software and Documentation CD or the Embedded
Web Server — Security: Administrator's Guide on the Lexmark support Web site at http://support.lexmark.com
.
Copying printer settings to other printers
Note: This feature is available only in network printers.
1 Open a Web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click the Copy Printer Settings.
3 To change the language, select a language from the drop-down menu, and then click Click here to submit
language.
4 Click Printer Settings.
5 Type the IP addresses of the source and target printers in their appropriate fields.
Note: If you want to add or remove a target printer, then click Add Target IP or Remove Target IP.
6 Click Copy Printer Settings.
Configuring supply notifications from the Embedded Web
Server
You can determine how you would like to be notified when supplies run nearly low, low, very low, or reach their end
‑of‑life by setting the selectable alerts.
Notes:
• Selectable alerts can be set on the toner cartridge and imaging unit.
• All selectable alerts can be set for nearly low, low, and very low supply conditions. Not all selectable alerts can be set for the end
‑of‑life supply condition. E‑mail selectable alert is available for all supply conditions.
• The percentage of estimated remaining supply that prompts the alert can be set on some supplies for some supply conditions.
1 Open a Web browser, and then type the printer IP address in the address field.
Managing the printer 62
Notes:
• View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Settings > Print Settings > Supply Notifications.
3 From the drop
‑down menu for each supply, select one of the following notification options:
Notification Description
Off The normal printer behavior for all supplies occurs.
SNMP Only The printer generates a simple network management protocol (SNMP) alert when the supply condition is reached. The status of the supply will appear on the menus page and status page.
E
‑mail Only
Warning
The printer generates an e-mail when the supply condition is reached. The status of the supply will appear on the menus page and status page.
The printer displays the warning message and generates an e
‑mail about the status of the supply. The printer does not stop when the supply condition is reached.
Continuable Stop 1 The printer stops processing jobs when the supply condition is reached, and the user needs to press a button to continue printing.
Non Continuable Stop 1,2 The printer stops when the supply condition is reached. The supply must be replaced to continue printing.
1 The printer generates an e-mail about the status of the supply when supply notification is enabled.
2 The printer stops when some supplies become empty to prevent damage.
4 Click Submit.
MS312 and MS317 printer management
Accessing the remote control panel
The remote control panel on your computer screen lets you interact with the printer control panel, even when you are not physically near the network printer. From your screen, you can view the printer status and do printrelated tasks.
1 Open a Web browser, and then type the printer IP address in the address field.
Notes:
• Print a network setup page or menu settings page, and then locate the IP address in the TCP/IP section. The IP address appears as four sets of numbers separated by periods, such as
123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Press Enter to open the Web page of your printer.
3 Click Remote Operator Panel > Run Remote Panel.
Note: The remote control panel requires a Java plug
‑in to launch.
Managing the printer 63
Viewing reports
You can view some reports from the Embedded Web Server. These reports are useful for assessing the status of the printer, network, and supplies.
1 Open a Web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Reports, and then click the type of report you want to view.
Restoring factory default settings
If you want to keep a list of the current menu settings for reference, then print a menu settings page before restoring the factory default settings. For more information, see
“Printing a menu settings page” on page 24 .
If you want a more comprehensive method of restoring the printer factory default settings, then perform the
Wipe All Settings option. For more information, see “Erasing non
Warning—Potential Damage: Restoring factory defaults returns most printer settings to the original factory default settings. Exceptions include the display language, custom sizes and messages, and Network/Port menu settings. All downloads stored in the RAM are deleted.
From the printer control panel, navigate to:
> Settings > > General Settings > > Factory Defaults > > Restore Now >
Creating a printer control panel PIN
The Panel PIN Protect menu lets you restrict access to the menus from the printer control panel. To restrict access to the menus, create a Personal Identification Number (PIN), and then assign the PIN to each menu.
1 Open a Web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Settings > Security > Panel PIN Protect.
3 From the Create User PIN or Create Admin PIN sections, enter your PIN.
Note: Your can enter up to 16 digits for your PIN.
4 Click Modify.
5 From any menu in the Administrative Menus, Management, or Function Access sections, select User PIN
Protected or Admin PIN Protected or Admin PIN and User PIN Protected.
Note: Using an Admin PIN, you can still access a menu assigned with a User PIN.
6 Click Submit.
Managing the printer 64
If you try to access a PIN
‑protected menu from the printer control panel, the printer will require you to enter the PIN.
on the printer control panel for more Note: After you enter the last digit of the PIN, make sure to press than three seconds.
Saving energy
Using Eco
‑Mode
Use Eco
‑Mode to quickly select one or more ways to reduce your printer's environmental impact.
1 From the printer control panel, navigate to:
Use
Off
> Settings > > General Settings > > Eco
‑Mode >
> select the setting you want
To
Use the factory default settings for all settings associated with Eco
‑Mode. This setting supports the performance specifications for your printer.
Energy Reduce energy use, especially when the printer is idle.
• Printer engine motors do not start until a document is ready to print. You may notice a short delay before the first page is printed.
• The printer enters Sleep mode after one minute of inactivity.
Energy/Paper Use all the settings associated with Energy and Paper modes.
Paper • Enable the automatic two
‑sided (duplex) printing feature.
• Turn off print log features.
2 Press .
Using Hibernate mode
Hibernate is an ultra
‑low‑power saving mode.
Notes:
• Three days is the default amount of time before the printer enters Hibernate mode.
• Make sure to wake the printer from Hibernate mode before sending a print job. A hard reset or a long press of the Sleep button wakes the printer from Hibernate mode.
• If the printer is in Hibernate mode, then the Embedded Web Server is disabled.
1 From the control panel, navigate to:
> Settings > > General Settings >
2 Press Press Sleep Button or Press and Hold Sleep Button, and then press .
3 Press Hibernate > .
Managing the printer 65
Setting Hibernate Timeout
Hibernate Timeout lets you set the amount of time the printer waits after a print job is processed before it goes into a reduced power state.
Using the Embedded Web Server
1 Open a Web browser, and then type the printer IP address in the address field.
Notes:
• Print a network setup page or menu settings page, and then locate the IP address in the TCP/IP section. The IP address appears as four sets of numbers separated by periods, such as
123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Settings > General Settings > Timeouts.
3 From the Hibernate Timeout menu, select the number of hours, days, weeks, or months you want for the printer to wait before it goes into a reduced power state.
4 Click Submit.
Using the printer settings on the computer
Depending on your operating system, access the Hibernate Timeout menu using the Local Printer Settings
Utility or Print Settings.
Using Schedule Power Modes
Schedule Power Modes lets the user schedule when the printer goes into a reduced power state or into the
Ready state.
Using the Embedded Web Server
1 Open a Web browser, and then type the printer IP address in the address field.
Notes:
• Print a network setup page or menu settings page, and then locate the IP address in the TCP/IP section. The IP address appears as four sets of numbers separated by periods, such as
123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Settings > General Settings > Schedule Power Modes.
3 From the Action menu, select the power mode.
4 From the Time menu, select the time.
5 From the Day(s) menu, select the day or days.
6 Click Add.
Using the printer settings on the computer (Windows only)
• Access the Schedule Power Modes menu using the Local Printer Settings Utility.
Managing the printer 66
MS315, MS415, and MS417 printer management
Checking the virtual display
1 Open a Web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Check the virtual display that appears at the top left corner of the screen.
The virtual display works as an actual display would work on a printer control panel.
Modifying confidential print settings
Note: This feature is available only in network printers or printers connected to print servers.
1 Open a Web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Settings tab > Security > Confidential Print Setup.
3 Modify the settings:
• Set a maximum number of PIN entry attempts. When a user exceeds a specific number of PIN entry attempts, all of the jobs for that user are deleted.
• Set an expiration time for confidential print jobs. When a user has not printed the jobs within the specified time, all of the jobs for that user are deleted.
4 Save the modified settings.
Saving energy
Using Eco
‑mode
Use Eco
‑Mode to quickly select one or more ways to reduce your printer's environmental impact.
1 From the printer control panel, navigate to:
> Settings > Settings > > General Settings > > Eco
‑Mode >
> select the setting you want
Managing the printer 67
Use
Off
Energy
To
Use the factory default settings for all settings associated with Eco
‑Mode. This setting supports the performance specifications for your printer.
Reduce energy use, especially when the printer is idle.
• Printer engine motors do not start until a job is ready to print. You may notice a short delay before the first page is printed.
• The printer enters Sleep mode after one minute of inactivity.
Energy/Paper Use all the settings associated with Energy and Paper modes.
Plain Paper • Enable the automatic two
‑sided (duplex) feature.
• Turn off print log features.
2 Press .
Reducing printer noise
Use Quiet mode to reduce the printer noise.
1 From the printer control panel, navigate to:
> General Settings > > Settings > Settings >
2 Select a setting you want.
Use
On
Off
> Quiet Mode >
To
Reduce printer noise.
Notes:
• Print jobs will process at a reduced speed.
• Printer engine motors do not start until a document is ready to print. There is a short delay before the first page is printed.
Use factory default settings.
Note: This setting supports the performance specifications of the printer.
3 Press .
Managing the printer 68
Using Hibernate mode
Hibernate is an ultra
‑low‑power saving mode.
Notes:
• Three days is the default amount of time before the printer enters Hibernate mode.
• Make sure to wake the printer from Hibernate mode before sending a print job. A hard reset or a long press of the Sleep button wakes the printer from Hibernate mode.
• If the printer is in Hibernate mode, then the Embedded Web Server is disabled.
1 From the control panel, navigate to:
> Settings > > Settings > > General Settings >
2 Select Press Sleep Button or Press and Hold Sleep Button, and then press .
3 Press Hibernate > .
Setting Hibernate Timeout
Hibernate Timeout lets you set the amount of time the printer waits after a print job is processed before it goes into a reduced power state.
Using the Embedded Web Server
1 Open a Web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Settings > General Settings > Timeouts.
3 From the Hibernate Timeout menu, select the number of hours, days, weeks, or months you want for the printer to wait before it goes into a reduced power state.
4 Click Submit.
Using the control panel
1 From the control panel, navigate to:
> Settings > > Settings > > General Settings > > Timeouts > > Hibernate Timeout
>
2 Select the amount of time the printer waits after a print job is processed before it enters Hibernate mode.
3 Press .
Managing the printer 69
Using Schedule Power Modes
Schedule Power Modes lets you schedule when the printer goes into a reduced power state or into the Ready state.
Note: This feature is available only in network printers or printers connected to print servers.
Using the Embedded Web Server
1 Open a Web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Settings > General Settings > Schedule Power Modes.
3 From the Action menu, select the power mode.
4 From the Time menu, select the time.
5 From the Day(s) menu, select the day or days.
6 Click Add.
Adjusting the brightness of the printer display
To save energy, or if you have trouble reading the display, adjust its brightness settings.
Using the Embedded Web Server
1 Open a Web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Settings > General Settings.
3 In the Screen Brightness field, enter the brightness percentage you want for the display.
4 Click Submit.
Restoring factory default settings
If you want to keep a list of the current menu settings for reference, then print a menu settings page before restoring the factory default settings. For more information, see
“Printing a menu settings page” on page 25 .
If you want a more comprehensive method of restoring the printer factory default settings, then perform the
Wipe All Settings option. For more information, see “Erasing non
Warning—Potential Damage: Restoring factory defaults returns most printer settings to the original factory default settings. Exceptions include the display language, custom sizes and messages, and network/port menu settings. All downloads stored in the RAM are deleted. Downloads stored in the flash memory card are not affected.
Managing the printer 70
From the control panel, navigate to:
> Settings > Settings > > General Settings > > Factory Defaults > > Restore Now >
Adjusting Sleep mode
To save energy, decrease the number of minutes before the printer enters Sleep mode.
Note: Sleep mode can be scheduled. For more information, see
“Using Schedule Power Modes” on page 65 .
1 From the control panel, navigate to:
> Settings > > General Settings > > Timeouts > > Sleep Mode >
2 Select the number of minutes before the printer enters Sleep mode.
3 Apply the changes.
Securing the printer
Securing the printer
Using the security lock feature
The printer is equipped with a security lock feature. Attach a security lock compatible with most laptop computers in the location shown to secure the printer in place.
71
Statement of Volatility
Your printer contains various types of memory that can store device and network settings, and user data.
Type of memory
Volatile memory
Non-volatile memory
Description
Your printer uses standard random access memory
(RAM) to temporarily buffer user data during simple print jobs.
Your printer may use two forms of non-volatile memory:
EEPROM and NAND (flash memory). Both types are used to store operating system, device settings, and network information.
Erase the content of any installed printer memory in the following circumstances:
• The printer is being decommissioned.
• The printer is being moved to a different department or location.
• The printer is being serviced by someone from outside your organization.
• The printer is being removed from your premises for service.
• The printer is being sold to another organization.
Securing the printer 72
Erasing volatile memory
The volatile memory (RAM) installed in your printer requires a power source to retain information. To erase the buffered data, simply turn off the printer.
Erasing non-volatile memory
MS312 and MS317 non-volatile memory erase
Erasing non
‑volatile memory
1 Turn off the printer.
2 From the printer control panel, hold down and the right arrow button while turning the printer on.
Release the buttons only when the Configuration menu appears.
3 Press the arrow buttons until Wipe All Settings appears, and then press .
The printer will restart several times during this process.
Note: Wipe All Settings securely removes device settings, solutions, jobs, and passwords from the printer memory.
4 Press the arrow buttons until Exit Config Menu appears, and then press .
The printer will perform a power
‑on reset, and then return to normal operating mode.
MS315, MS415, and MS417 non-volatile memory erase
Erasing non
‑volatile memory
Erase individual settings, device and network settings, security settings, and embedded solutions by following these steps:
1 Turn off the printer.
2 Hold down 2 and 6 on the keypad while turning the printer on. Release the buttons only when the screen with the progress bar appears.
The printer performs a power-on sequence, and then the Configuration menu appears. When the printer is fully turned on, a list of functions appears on the printer display.
3 Press the up or down arrow button until Wipe All Settings appears.
The printer will restart several times during this process.
Note: Wipe All Settings securely removes device settings, solutions, jobs, and passwords from the printer memory.
4 Navigate to:
Back > Exit Config Menu
The printer will perform a power
‑on reset, and then return to normal operating mode.
Securing the printer 73
Finding printer security information
In high-security environments, it may be necessary to take additional steps to make sure that confidential data stored in the printer cannot be accessed by unauthorized persons. For more information, go to the
Lexmark security Web page or see the Embedded Web Server—Security: Administrator’s Guide at http://support.lexmark.com
.
Understanding the printer menus
Understanding the printer menus
MS312 and MS317 menus list
Menus list
Paper Menu
Default Source
Paper Size/Type
Configure MP
Substitute Size
Paper Texture
Paper Weight
Paper Loading
Custom Types
Universal Setup
Reports
Menu Settings Page
Device Statistics
Network Setup Page 1
Print Fonts
Print Directory
Print Demo
Asset Report
Print Demo
Network/Ports
Active NIC
Standard Network 2
Standard USB
Standard Parallel
SMTP Setup
Security Settings
Set Date and Time General Settings
Print Settings
1 Depending on the printer setup, this menu item appears as Network Setup Page or Network [x] Setup Page.
2 Depending on the printer setup, this menu item appears as Standard Network or Network [x].
MS315, MS415, and MS417 menus list
Menus list
Paper Menu
Default Source
Paper Size/Type
Configure MP
Substitute Size
Paper Texture
Paper Weight
Paper Loading
Custom Types
Universal Setup
Reports
Menu Settings Page
Device Statistics
Network Setup Page 1
Print Fonts
Print Directory
Print Demo
Asset Report
Event Log Summary
Network/Ports
Active NIC
Standard Network 2
Standard USB
Standard Parallel
SMTP Setup
74
Understanding the printer menus 75
Security Settings Help
Confidential Print
Security Audit Log
Set Date and Time
General Settings
Print Settings
Print All Guides
Print Quality
Printing Guide
Media Guide
Print Defects Guide
Menu Map
Information Guide
Connection Guide
Moving Guide
Supplies Guide
1 Depending on the printer setup, this menu item appears as Network Setup Page or Network [x] Setup Page.
2 Depending on the printer setup, this menu item appears as Standard Network or Network [x].
Paper menu
MS312 and MS317 paper menu
Default Source menu
Use
Default Source
Tray [x]
MP Feeder
Manual Paper
Manual Envelope
To
Set a default paper source for all print jobs.
Notes:
• Tray 1 (standard tray) is the factory default setting.
• From the Paper menu, set Configure MP to "Cassette" for MP Feeder to appear as a menu setting.
• If two trays contain paper of the same size and type, and the trays have the same settings, then the trays are automatically linked.
When one tray is empty, the print job continues using the linked tray.
Understanding the printer menus 76
Paper Size/Type menu
Use
Tray [x] Size
A4
A5
A6
JIS
‑B5
Letter
Legal
Executive
Oficio (Mexico)
Folio
Statement
Universal
Tray [x] Type
Plain Paper
Transparency
Recycled
Labels
Bond
Letterhead
Preprinted
Colored Paper
Light Paper
Heavy Paper
Rough/Cotton
Custom Type [x]
To
Specify the paper size loaded in each tray.
Notes:
• Letter is the U.S. factory default setting. A4 is the international factory default setting.
• If two trays contain paper of the same size and type, and the trays have the same settings, then the trays are automatically linked.
When one tray is empty, the print job continues using the linked tray.
• The A6 paper size is supported only in Tray 1 and the multipurpose feeder.
Specify the type of paper loaded in each tray.
Notes:
• Plain Paper is the factory default setting for Tray 1.
Custom Type [x] is the factory default setting for all other trays.
• If available, a user
‑defined name will appear instead of Custom
Type [x].
• Use this menu to configure automatic tray linking.
Note: Only installed trays and feeders are listed in this menu.
Understanding the printer menus
Use
MP Feeder Size
A4
A5
A6
JIS B5
Letter
Legal
Executive
Oficio (Mexico)
Folio
Statement
Universal
7 3/4 Envelope
9 Envelope
10 Envelope
DL Envelope
C5 Envelope
B5 Envelope
Other Envelope
To
Specify the paper size loaded in the multipurpose feeder.
Notes:
• Letter is the U.S. factory default setting. A4 is the international factory default setting.
• From the Paper menu, set Configure MP to “Cassette” for MP
Feeder Size to appear as a menu.
• The multipurpose feeder does not automatically detect paper size.
Make sure to set the paper size value.
MP Feeder Type
Plain Paper
Card Stock
Transparency
Recycled
Labels
Bond
Envelope
Rough Envelope
Letterhead
Preprinted
Colored Paper
Light Paper
Heavy Paper
Rough/Cotton
Custom Type [x]
Specify the type of paper loaded in the multipurpose feeder.
Notes:
• Custom Type [x] is the factory default setting.
• From the Paper menu, set Configure MP to “Cassette” for MP
Feeder Type to appear as a menu.
Note: Only installed trays and feeders are listed in this menu.
77
Understanding the printer menus 78
Use
Manual Paper Size
A4
A5
A6
JIS B5
Letter
Legal
Executive
Oficio (Mexico)
Folio
Statement
Universal
Manual Paper Type
Plain Paper
Card Stock
Transparency
Recycled
Labels
Bond
Letterhead
Preprinted
Colored Paper
Light Paper
Heavy Paper
Rough/Cotton
Custom Type [x]
Manual Envelope Size
7 3/4 Envelope
9 Envelope
10 Envelope
DL Envelope
C5 Envelope
B5 Envelope
Other Envelope
To
Specify the paper size being manually loaded.
Note: Letter is the U.S. factory default setting. A4 is the international factory default setting.
Specify the paper type being manually loaded.
Notes:
• Plain Paper is the factory default setting.
• From the Paper menu, set Configure MP to “Manual” for Manual
Paper Type to appear as a menu.
Specify the envelope size being manually loaded.
Note: 10 Envelope is the U.S. factory default setting. DL Envelope is the international factory default setting.
Manual Envelope Type
Envelope
Rough Envelope
Custom Type [x]
Specify the envelope type being manually loaded.
Note: Envelope is the factory default setting.
Note: Only installed trays and feeders are listed in this menu.
Understanding the printer menus
MS315, MS415, and MS417 paper menus
Default Source menu
Use
Default Source
Tray [x]
Multipurpose Feeder
Manual Paper
Manual Envelope
To
Set a default paper source for all print jobs.
Notes:
• Tray 1 (standard tray) is the factory default setting.
• From the Paper menu, set Configure MP to Cassette for
Multipurpose Feeder to appear as a menu setting.
Paper Size/Type menu
Use
Tray [x] Size
A4
A5
A6
JIS B5
Letter
Legal
Executive
Oficio (Mexico)
Folio
Statement
Universal
To
Specify the paper size loaded in each tray.
Notes:
• Letter is the U.S. factory default setting. A4 is the international factory default setting.
• The A6 paper size is supported only in Tray 1 and the multipurpose feeder.
Tray [x] Type
Plain Paper
Transparency
Recycled
Labels
Bond
Letterhead
Preprinted
Colored Paper
Light Paper
Heavy Paper
Rough/Cotton
Custom Type [x]
Specify the type of paper loaded in each tray.
Notes:
• Plain Paper is the factory default setting for Tray 1. Custom Type [x] is the factory default setting for all other trays.
• If available, a user
‑defined name will appear instead of Custom
Type [x].
• Use this menu to configure automatic tray linking.
Note: Only installed trays and feeders are listed in this menu.
79
Understanding the printer menus 80
Use
Multipurpose Feeder Size
A4
A5
A6
JIS B5
Letter
Legal
Executive
Oficio (Mexico)
Folio
Statement
Universal
7 3/4 Envelope
9 Envelope
10 Envelope
DL Envelope
C5 Envelope
B5 Envelope
Other Envelope
To
Specify the paper size loaded in the multipurpose feeder.
Notes:
• Letter is the U.S. factory default setting. A4 is the international factory default setting.
• From the Paper menu, set Configure MP to Cassette for
Multipurpose Feeder Size to appear as a menu.
• The multipurpose feeder does not automatically detect paper size.
Make sure to set the paper size value.
Multipurpose Feeder Type
Plain Paper
Card Stock
Transparency
Recycled
Labels
Bond
Envelope
Rough Envelope
Letterhead
Preprinted
Colored Paper
Light Paper
Heavy Paper
Rough/Cotton
Custom Type [x]
Specify the type of paper loaded in the multipurpose feeder.
Notes:
• Plain Paper is the factory default setting.
• From the Paper menu, set Configure MP to Cassette for
Multipurpose Feeder Type to appear as a menu.
Note: Only installed trays and feeders are listed in this menu.
Understanding the printer menus 81
Use
Manual Paper Size
A4
A5
A6
JIS B5
Letter
Legal
Executive
Oficio (Mexico)
Folio
Statement
Universal
Manual Paper Type
Plain Paper
Card Stock
Transparency
Recycled
Labels
Bond
Letterhead
Preprinted
Colored Paper
Light Paper
Heavy Paper
Rough/Cotton
Custom Type [x]
Manual Envelope Size
7 3/4 Envelope
9 Envelope
10 Envelope
DL Envelope
C5 Envelope
B5 Envelope
Other Envelope
To
Specify the paper size being manually loaded.
Note: Letter is the U.S. factory default setting. A4 is the international factory default setting.
Specify the paper type being manually loaded.
Notes:
• Plain Paper is the factory default setting.
• From the Paper menu, set Configure MP to Manual for Manual
Paper Type to appear as a menu.
Specify the envelope size being manually loaded.
Note: 10 Envelope is the U.S. factory default setting. DL Envelope is the international factory default setting.
Manual Envelope Type
Envelope
Rough Envelope
Custom Type [x]
Specify the envelope type being manually loaded.
Note: Envelope is the factory default setting.
Note: Only installed trays and feeders are listed in this menu.
Understanding the printer menus 82
Configure MP menu
Use
Configure MP
Cassette
Manual
First
To
Determine when the printer selects paper from the multipurpose feeder.
Notes:
• Cassette is the factory default setting. Cassette configures the multipurpose feeder as the default paper source.
• Manual sets the multipurpose feeder only for manual
‑feed print jobs.
• First sets the multipurpose feeder as the primary paper source regardless of settings.
Substitute Size menu
Use
Substitute Size
Off
Statement/A5
Letter/A4
All Listed
To
Substitute a specified paper size if the requested paper size is not available.
Notes:
• All Listed is the factory default setting. All available substitutions are allowed.
• Off indicates that no size substitutions are allowed.
• Setting a size substitution lets the print job continue without Change
Paper appearing.
Paper Texture menu
Use
Plain Texture
Smooth
Normal
Rough
Card Stock Texture
Smooth
Normal
Rough
To
Specify the relative texture of the plain paper loaded.
Note: Normal is the factory default setting.
Specify the relative texture of the card stock loaded.
Notes:
• Normal is the factory default setting.
• The options appear only if card stock is supported.
Specify the relative texture of the transparencies loaded.
Note: Normal is the factory default setting.
Transparency Texture
Smooth
Normal
Rough
Recycled Texture
Smooth
Normal
Rough
Specify the relative texture of the recycled paper loaded.
Note: Normal is the factory default setting.
Understanding the printer menus
Use
Labels Texture
Smooth
Normal
Rough
Bond Texture
Smooth
Normal
Rough
Envelope Texture
Smooth
Normal
Rough
Rough Envelope Texture
Rough
Letterhead Texture
Smooth
Normal
Rough
Preprinted Texture
Smooth
Normal
Rough
Colored Texture
Smooth
Normal
Rough
Light Texture
Smooth
Normal
Rough
Heavy Texture
Smooth
Normal
Rough
Rough/Cotton Texture
Rough
Custom [x] Texture
Smooth
Normal
Rough
To
Specify the relative texture of the labels loaded.
Note: Normal is the factory default setting.
Specify the relative texture of the bond paper loaded.
Note: Rough is the factory default setting.
Specify the relative texture of the envelopes loaded.
Note: Normal is the factory default setting.
Specify the relative texture of the rough envelopes loaded.
Specify the relative texture of the letterhead loaded.
Note: Normal is the factory default setting.
Specify the relative texture of the preprinted paper loaded.
Note: Normal is the factory default setting.
Specify the relative texture of the colored paper loaded.
Note: Normal is the factory default setting.
Specify the relative texture of the paper loaded.
Note: Normal is the factory default setting.
Specify the relative texture of the paper loaded.
Note: Normal is the factory default setting.
Specify the relative texture of the cotton paper loaded.
Specify the relative texture of the custom paper loaded.
Notes:
• Normal is the factory default setting.
• The options appear only if the custom type is supported.
83
Understanding the printer menus
Paper Weight menu
Use
Plain Weight
Light
Normal
Heavy
Card Stock Weight
Light
Normal
Heavy
Transparency Weight
Light
Normal
Heavy
Recycled Weight
Light
Normal
Heavy
Labels Weight
Light
Normal
Heavy
Bond Weight
Light
Normal
Heavy
Envelope Weight
Light
Normal
Heavy
Rough Envelope Weight
Light
Normal
Heavy
Letterhead Weight
Light
Normal
Heavy
Preprinted Weight
Light
Normal
Heavy
To
Specify the relative weight of the plain paper loaded.
Note: Normal is the factory default setting.
Specify the relative weight of the card stock loaded.
Note: Normal is the factory default setting.
Specify the relative weight of the transparencies loaded.
Note: Normal is the factory default setting.
Specify the relative weight of the recycled paper loaded.
Note: Normal is the factory default setting.
Specify the relative weight of the labels loaded.
Note: Normal is the factory default setting.
Specify the relative weight of the bond paper loaded.
Note: Normal is the factory default setting.
Specify the relative weight of the envelope loaded.
Note: Normal is the factory default setting.
Specify the relative weight of the rough envelope loaded.
Note: Normal is the factory default setting.
Specify the relative weight of the letterhead loaded.
Note: Normal is the factory default setting.
Specify the relative weight of the preprinted paper loaded.
Note: Normal is the factory default setting.
84
Understanding the printer menus 85
Use
Colored Weight
Light
Normal
Heavy
Light Weight
Light
Heavy Weight
Heavy
Rough/Cotton Weight
Light
Normal
Heavy
Custom [x] Weight
Light
Normal
Heavy
To
Specify the relative weight of the colored paper loaded.
Note: Normal is the factory default setting.
Specify that the weight of the paper loaded is light.
Specify that the weight of the paper loaded is heavy.
Specify the relative weight of the cotton or rough paper loaded.
Note: Heavy is the factory default setting.
Specify the relative weight of the custom paper loaded.
Notes:
• Normal is the factory default setting.
• The options appear only when the custom type is supported.
Paper Loading menu
Use
Recycled Loading
Duplex
Off
Bond Loading
Duplex
Off
Letterhead Loading
Duplex
Off
Preprinted Loading
Duplex
Off
Colored Loading
Duplex
Off
To
Determine and set two
‑sided printing for all print jobs that specify
Recycled as the paper type.
Determine and set two
‑sided printing for all print jobs that specify
Bond as the paper type.
Determine and set two
‑sided printing for all print jobs that specify
Letterhead as the paper type.
Determine and set two
‑sided printing for all print jobs that specify
Preprinted as the paper type.
Determine and set two
‑sided printing for all print jobs that specify
Colored as the paper type.
Notes:
• Duplex sets two
‑sided printing as the default for all print jobs unless one‑sided printing is set from Printing
Preferences or Print dialog.
• If Duplex is selected, then all print jobs are sent through the duplex unit, including one
‑sided jobs.
• Off is the factory default setting for all the menus.
Understanding the printer menus 86
Use
Light Loading
Duplex
Off
Heavy Loading
Duplex
Off
Custom [x] Loading
Duplex
Off
To
Determine and set two
‑sided printing for all print jobs that specify
Light as the paper type.
Determine and set two
‑sided printing for all print jobs that specify
Heavy as the paper type.
Determine and set two
‑sided printing for all print jobs that specify
Custom [x] as the paper type.
Note: Custom [x] Loading is available only if the custom type is supported.
Notes:
• Duplex sets two
‑sided printing as the default for all print jobs unless one‑sided printing is set from Printing
Preferences or Print dialog.
• If Duplex is selected, then all print jobs are sent through the duplex unit, including one
‑sided jobs.
• Off is the factory default setting for all the menus.
Custom Types menu
Use
Custom Type [x]
Paper
Card Stock
Transparency
Rough/Cotton
Labels
Envelope
Recycled
Paper
Card Stock
Transparency
Rough/Cotton
Labels
Envelope
Cotton
To
Associate a paper or specialty media type with a Custom Type [x] name.
Notes:
• Paper is the factory default setting for Custom Type [x].
• The specialty media type must be supported in the selected tray or feeder in order to print from that source.
Specify a paper type when the Recycled setting is selected in other menus.
Notes:
• Paper is the factory default setting.
• The Recycled paper type must be supported in the selected tray or feeder in order to print from that source.
Understanding the printer menus
Universal Setup menu
Use
Units of Measure
Inches
Millimeters
Portrait Width
3–8.5 inches
76–216 mm
Portrait Height
3–14.17 inches
76–360 mm
Feed Direction
Short Edge
Long Edge
To
Identify the units of measure.
Notes:
• Inches is the US factory default setting.
• Millimeters is the international factory default setting.
Set the portrait width.
Notes:
• If the width exceeds the maximum, then the printer uses the maximum width allowed.
• 8.5 inches is the US factory default setting. You can increase the width in 0.01
‑inch increments.
• 216 mm is the international factory default setting. You can increase the width in 1
‑mm increments.
Set the portrait height.
Notes:
• If the height exceeds the maximum, then the printer uses the maximum height allowed.
• 14 inches is the US factory default setting. You can increase the height in 0.01
‑inch increments.
• 356 mm is the international factory default setting. You can increase the height in 1
‑mm increments.
Specify the feed direction if the paper can be loaded in either direction.
Notes:
• Short Edge is the factory default setting.
• Long Edge appears only when the longest edge is shorter than the maximum width supported in the tray.
87
Reports menu
Reports menu
Use
Menu Settings Page
Device Statistics
To
Print a report containing information about the paper loaded in trays, installed memory, total page count, alarms, timeouts, control panel language, TCP/IP address, status of supplies, status of the network connection, and other information.
Print a report containing printer statistics, such as supply information and details about printed pages.
Understanding the printer menus 88
Use
Network Setup Page
Profiles List
Print Fonts
PCL Fonts
PostScript Fonts
Print Directory
Asset Report
Event Log Summary
To
Print a report containing information about the network printer settings, such as the TCP/IP address information.
Note: This menu item appears only in network printers or in printers connected to print servers.
Print a list of profiles stored in the printer.
Note: This menu item appears only when LDSS is enabled.
Print a report of all the fonts available for the printer language currently set in the printer.
Note: A separate list is available for PCL and PostScript emulations.
Print a list of all the resources stored in an optional flash memory card.
Notes:
• Job Buffer Size must be set to 100%.
• Make sure the optional flash memory card is installed correctly and working properly.
• This menu item appears only when an optional flash memory card is installed.
Print a report containing printer asset information, such as serial number and model name.
Print a report containing a summary of all logged events.
Network/Ports menu
The menus in this section only appear in network printers or printers connected to print servers.
Active NIC menu
Use To
Active NIC
Auto
[list of available network cards]
Notes:
• Auto is the factory default setting.
• This menu item appears only when an optional network card is installed.
MS312 and MS317 network/ports menu
Standard Network or Network [x] menu
Note: Only active ports appear in this menu. All inactive ports are omitted.
Understanding the printer menus 89
Use
PCL SmartSwitch
On
Off
PS SmartSwitch
On
Off
NPA Mode
Off
Auto
To
Set the printer to automatically switch to PCL emulation when a print job requires it, regardless of the default printer language.
Notes:
• On is the factory default setting.
• If PCL SmartSwitch is disabled, then the printer does not examine incoming data and it uses the default printer language specified in the
Setup menu.
Set the printer to automatically switch to PS emulation when a print job requires it, regardless of the default printer language.
Notes:
• On is the factory default setting.
• If PS SmartSwitch is disabled, then the printer does not examine incoming data and it uses the default printer language specified in the
Setup menu.
Set the printer to perform the special processing required for bidirectional communication following the conventions defined by the NPA protocol.
Notes:
• Auto is the factory default setting.
• Changing this setting from the control panel and then exiting the menus causes the printer to restart. The menu selection is then updated.
Network Buffer
Disabled
Auto
3KB to [maximum size allowed]
Set the size of the network input buffer.
Notes:
• Auto is the factory default setting.
• The value can be changed in 1
‑KB increments.
• The maximum size allowed depends on the amount of memory in the printer, the size of the other link buffers, and whether Resource Save is set to On or Off.
• To increase the maximum size range for the Network Buffer, disable or reduce the size of the parallel, serial, and USB buffers.
• Changing this setting from the control panel and then exiting the menus causes the printer to restart. The menu selection is then updated.
Mac Binary PS
On
Off
Auto
Set the printer to process Macintosh binary PostScript print jobs.
Notes:
• Auto is the factory default setting.
• Off filters print jobs using the standard protocol.
• On processes raw binary PostScript print jobs.
Understanding the printer menus 90
Use
Standard Network Setup OR
Network [x] Setup
Reports
Network Card
TCP/IP
IPv6
Wireless
AppleTalk
To
Display and set the printer network settings.
Note: The Wireless menu appears only when the printer is connected to a wireless network.
Reports menu
To access the menu, navigate to either of the following:
• Network/Ports > Standard Network > Standard Network Setup > Reports
• Network/Ports > Network [x] > Network [x] Setup > Reports
Use To
Print Setup Page Print a report containing information about the network printer settings, such as the TCP/IP address.
Wireless menu
Note: This menu is available only in printers connected to a wireless network or printer models that have a wireless network adapter.
To access the menu, navigate to any of the following:
• Network/Ports > Network [x] > Network [x] Setup > Wireless
Use
Network Mode
Infrastructure
Ad hoc
To
Specify the network mode.
Notes:
• Ad hoc is the factory default setting. This configures wireless connection directly between the printer and a computer.
• Infrastructure lets the printer access a network using an access point.
Specify the wireless standard for the wireless network.
Note: The 802.11b/g/n is the factory default setting.
Compatibility
802.11b/g
802.11b/g/n
Choose Network
View Signal Quality
View Security Mode
Select an available network for the printer to use.
View the quality of the wireless connection.
View the encryption method for the wireless network.
Understanding the printer menus 91
MS315, MS415, and MS417 network/ports menus
Standard Network or Network [x] menus
Note: Only active ports appear in this menu.
Use
Energy Efficient Ethernet
Enable
Disable
PCL SmartSwitch
On
Off
To
Set the printer Ethernet connection to a energy
‑saving mode.
Note: Enable is the factory default setting.
Set the printer to automatically switch to PCL emulation when a print job requires it, regardless of the default printer language.
Notes:
• On is the factory default setting.
• When Off is used, the printer does not examine incoming data. The printer uses PostScript emulation if PS SmartSwitch is set to On. It uses the default printer language specified in the Setup menu if PS
SmartSwitch is set to Off.
PS SmartSwitch
On
Off
Set the printer to automatically switch to PS emulation when a print job requires it, regardless of the default printer language.
Notes:
• On is the factory default setting.
• When Off is used, the printer does not examine incoming data. The printer uses PCL emulation if PCL SmartSwitch is set to On. It uses the default printer language specified in the Setup menu if PCL SmartSwitch is set to Off.
NPA Mode
Off
Auto
Set the printer to perform the special processing required for bidirectional communication following the conventions defined by the NPA protocol.
Notes:
• Auto is the factory default setting.
• Changing this setting from the control panel, and then exiting the menus causes the printer to restart. The menu selection is then updated.
Network Buffer
Auto
3KB to [maximum size allowed]
Set the size of the network input buffer.
Notes:
• Auto is the factory default setting.
• The value can be changed in 1
‑KB increments.
• The maximum size allowed depends on the amount of memory in the printer, the size of the other link buffers, and whether Resource Save is set to On or Off.
• To increase the maximum size range for the Network Buffer, disable or reduce the size of the parallel, serial, and USB buffers.
• Changing this setting from the control panel and then exiting the menus causes the printer to restart. The menu selection is then updated.
Understanding the printer menus 92
Use
Mac Binary PS
On
Off
Auto
To
Set the printer to process Macintosh binary PostScript print jobs.
Notes:
• Auto is the factory default setting.
• Off filters print jobs using the standard protocol.
• On processes raw binary PostScript print jobs.
Display and set the printer network settings.
Note: The Wireless menu appears only when the printer is connected to a wireless network.
Standard Network Setup OR
Network [x] Setup
Reports
Network Card
TCP/IP
IPv6
Wireless
AppleTalk
Reports menu
Use To
Print Setup Page Print a report containing information about the network printer settings, such as the TCP/IP address.
Wireless menu
Note: This menu is available only in printer models connected to a wireless network.
Use
Wi
‑Fi Protected Setup (WPS)
Start Push Button Method
Start PIN Method
Enable/Disable WPS Auto
‑detection
Enable
Disable
Network Mode
Infrastructure
Ad hoc
To
Establish a wireless network and enable network security.
Notes:
• Start Push Button Method connects the printer to a wireless network by pressing buttons on both the printer and the access point (wireless router) within a given period of time.
• Start PIN Method connects the printer to a wireless network by using a PIN on the printer and entering it into the wireless settings of the access point.
Automatically detect the connection method that an access point with WPS uses—Start Push Button Method or Start PIN Method.
Note: Disable is the factory default setting.
Specify the network mode.
Notes:
• Ad hoc is the factory default setting. This configures wireless connection directly between the printer and a computer.
• Infrastructure lets the printer access a network using an access point.
Understanding the printer menus
Use
Compatibility
802.11b/g
802.11 b/g/n
Choose Network
View Signal Quality
View Security Mode
Network Card menu
Use
View Card Status
Connected
Disconnected
View Card Speed
Network Address
UAA
LAA
Job Timeout
0–255 seconds
To
Specify the wireless standard for the wireless network.
Note: The 802.11b/g/n is the factory default setting.
Select an available network for the printer to use.
View the quality of the wireless connection.
View the encryption method for the wireless network.
To
View the connection status of the network card.
View the speed of an active network card.
View the network addresses.
Set the amount of time it takes for a network print job to be canceled.
Notes:
• 90 seconds is the factory default setting.
• A setting value of 0 disables the timeout.
• If a value of 1–9 is selected, then the setting is saved as 10.
Enable banner pages.
Note: Off is the factory default setting
Banner Page
Off
On
TCP/IP menu
Note: This menu is available only in network printers or printers connected to print servers.
Use
Set Hostname
IP Address
To
Set the host name.
Notes:
• This setting can be changed only from the Embedded Web Server.
• The host name can be up to 15 characters and can be a US
‑ASCII or alphanumeric character, or hyphen.
View or change the current TCP/IP address.
Note: Manually setting the IP address sets the Enable DHCP and Enable Auto
IP settings to Off. It also sets Enable BOOTP and Enable RARP to Off on systems that support BOOTP and RARP.
93
Understanding the printer menus 94
Use
Netmask
Gateway
Enable DHCP
On
Off
Enable AutoIP
Yes
No
Enable FTP/TFTP
Yes
No
Enable HTTP Server
Yes
No
WINS Server Address
Enable DDNS
Yes
No
Enable mDNS
Yes
No
DNS Server Address
Backup DNS Server Address
Backup DNS Server Address 2
Backup DNS Server Address 3
Enable HTTPS
Yes
No
To
View or change the current TCP/IP netmask.
View or change the current TCP/IP gateway.
Specify the DHCP address and parameter assignment.
Note: On is the factory default setting.
Specify the Zero Configuration Networking setting.
Note: Yes is the factory default setting.
Enable the built-in FTP server, which lets you send files to the printer using File
Transfer Protocol.
Note: Yes is the factory default setting.
Enable the built-in Web server (Embedded Web Server). When enabled, the printer can be monitored and managed remotely using a Web browser.
Note: Yes is the factory default setting.
View or change the current WINS server address.
View or change the current DDNS setting.
Note: Yes is the factory default setting.
View or change the current mDNS setting.
Note: Yes is the factory default setting.
View or change the current DNS server address.
View or change the backup DNS server addresses.
View or change the current HTTPS setting.
Note: Yes is the factory default setting.
IPv6 menu
To access the menu, navigate to any of the following:
• Network/Ports > Standard Network > Standard Network Setup > IPv6
• Network/Ports > Network [x] > Network [x] Setup > IPv6
Note: This menu is available only in network printers or printers connected to print servers.
Understanding the printer menus 95
Use
Enable IPv6
On
Off
Auto Configuration
On
Off
Set Hostname *
To
Enable Internet Protocol Version Six (IPv6) in the printer.
IPv6 uses bigger numbers to create IP addresses.
Note: On is the factory default setting.
Specify whether or not the network adapter accepts the automatic
IPv6 address configuration entries provided by a router.
Note: On is the factory default setting.
Set the host name.
Note: The host name is limited to 15 characters, and accepts
US
‑ASCII, alphanumeric characters and hyphen only.
View the current IPv6 addresses.
View Address *
View Router Address * View the current router address.
Enable DHCPv6
On
Off
Enable DHCPv6 in the printer.
Note: On is the factory default setting.
* These settings can be changed only from the Embedded Web Server.
Standard USB menu
Use
PCL SmartSwitch
On
Off
PS SmartSwitch
On
Off
To
Set the printer to automatically switch to PCL emulation when a print job received through a USB port requires it, regardless of the default printer language.
Notes:
• On is the factory default setting.
• When set to Off, the printer does not examine incoming data. The printer uses PostScript emulation if the PS SmartSwitch is set to On. It uses the default printer language specified in the Setup menu if the PS
SmartSwitch is set to Off.
Set the printer to automatically switch to PS emulation when a print job received through a USB port requires it, regardless of the default printer language.
Notes:
• On is the factory default setting.
• When set to Off, the printer does not examine incoming data. The printer uses PCL emulation if the PCL SmartSwitch is set to On. It uses the default printer language specified in the Setup menu if the PCL
SmartSwitch is set to Off.
Understanding the printer menus
Use
NPA Mode
On
Off
Auto
To
Set the printer to perform the special processing required for bidirectional communication following the conventions defined by the NPA protocol.
Notes:
• Auto is the factory default setting. Auto sets the printer to examine data, determine the format, and then process it appropriately.
• The printer automatically restarts when changing the setting from the printer control panel. The menu selection is then updated.
USB Buffer
Disabled
Auto
3K to [maximum size allowed]
Set the size of the USB input buffer.
Notes:
• Auto is the factory default setting.
• Disabled turns off job buffering.
• The USB buffer size value can be changed in 1-KB increments.
• The maximum size allowed depends on the amount of memory in the printer, the size of the other link buffers, and whether Resource Save is set to On or Off.
• To increase the maximum size range for USB Buffer, disable or reduce the size of the parallel, serial, and network buffers.
• The printer automatically restarts when the setting is changed from the printer control panel. The menu selection is then updated.
Mac Binary PS
On
Off
Auto
Set the printer to process Macintosh binary PostScript print jobs.
Notes:
• Auto is the factory default setting.
• On processes raw binary PostScript print jobs.
• Off filters print jobs using the standard protocol.
ENA Address yyy.yyy.yyy.yyy
ENA Netmask yyy.yyy.yyy.yyy
ENA Gateway yyy.yyy.yyy.yyy
Set the network address information for an external print server.
Note: This menu is available only when the printer is attached to an external print server through the USB port.
Set the netmask information for an external print server.
Note: This menu is available only when the printer is attached to an external print server through the USB port.
Set the gateway information for an external print server.
Note: This menu is available only when the printer is attached to an external print server through the USB port.
96
Understanding the printer menus 97
Standard Parallel menu
Use
PCL SmartSwitch
On
Off
PS SmartSwitch
On
Off
NPA Mode
On
Off
Auto
Parallel Buffer
Disabled
Auto
3K to [maximum size allowed]
Advanced Status
On
Off
To
Set the printer to automatically switch to PCL emulation when a print job received through a serial port requires it, regardless of the default printer language.
Notes:
• On is the factory default setting.
• When set to Off, the printer does not examine incoming data. The printer uses PostScript emulation if PS SmartSwitch is set to On. It uses the default printer language specified in the Setup menu if PS SmartSwitch is set to Off.
Set the printer to automatically switch to PS emulation when a print job received through a serial port requires it, regardless of the default printer language.
Notes:
• On is the factory default setting.
• When set to Off, the printer does not examine incoming data. The printer uses PCL emulation if PCL SmartSwitch is set to On. It uses the default printer language specified in the Setup menu if PCL SmartSwitch is set to
Off.
Set the printer to perform the special processing required for bidirectional communication following the conventions defined by the NPA protocol.
Notes:
• Auto is the factory default setting.
• Changing this setting from the control panel and then exiting the menus causes the printer to restart. The menu selection is then updated.
Set the size of the parallel input buffer.
Notes:
• Auto is the factory default setting.
• Disabled turns off job buffering. Any print jobs already buffered on the printer hard disk are printed before normal processing resumes.
• The parallel buffer size setting can be changed in 1
‑KB increments.
• The maximum size allowed depends on the amount of memory in the printer, the size of the other link buffers, and whether Resource Save is set to On or Off.
• To increase the maximum size range for the Parallel Buffer, disable or reduce the size of the USB, serial, and network buffers.
• Changing this setting from the control panel and then exiting the menus causes the printer to restart. The menu selection is then updated.
Enable bidirectional communication through the parallel port.
Notes:
• On is the factory default setting.
• Off disables parallel port negotiation.
Understanding the printer menus 98
Use
Protocol
Standard
Fastbytes
Honor Init
On
Off
Parallel Mode 2
On
Off
Mac Binary PS
On
Off
Auto
ENA Address yyy.yyy.yyy.yyy
ENA Netmask yyy.yyy.yyy.yyy
ENA Gateway yyy.yyy.yyy.yyy
To
Specify the parallel port protocol.
Notes:
• Fastbytes is the factory default setting. It provides compatibility with most existing parallel ports and is the recommended setting.
• Standard tries to resolve parallel port communication problems.
Determine if the printer honors printer hardware initialization requests from the computer.
Notes:
• Off is the factory default setting.
• The computer requests initialization by activating the Init signal from the parallel port. Many personal computers activate the Init signal each time the computer is turned on.
Determine if the parallel port data is sampled on the leading or trailing edge of a strobe.
Note: On is the factory default setting.
Set the printer to process Macintosh binary PostScript print jobs.
Notes:
• Auto is the factory default setting.
• Off filters print jobs using the standard protocol.
• On processes raw binary PostScript print jobs.
Set the network address information for an external print server.
Note: This menu item is available only if the printer is attached to an external print server through the USB port.
Set the netmask information for an external print server.
Note: This menu item is available only if the printer is attached to an external print server through the USB port.
Set the gateway information for an external print server.
Note: This menu item is available only if the printer is attached to an external print server through the USB port.
AppleTalk menu
To access the menu, navigate to either of the following:
• Network/Ports > Standard Network > Standard Network Setup > AppleTalk
• Network/Ports > Network [x] > Network [x] Setup > AppleTalk
Use
Activate
Yes
No
To
Enable or disable AppleTalk support.
Note: No is the factory default setting.
Understanding the printer menus 99
Use
View Name
View Address
Set Zone
[list of zones available on the network]
SMTP Setup menu
Use
Primary SMTP Gateway
Primary SMTP Gateway Port
Secondary SMTP Gateway
Secondary SMTP Gateway Port
SMTP Timeout
5–30
Reply Address
Use SSL
Disabled
Negotiate
Required
SMTP Server Authentication
No authentication required
Login/Plain
CRAM
‑MD5
Digest
‑MD5
NTLM
Kerberos 5
To
Show the assigned AppleTalk name.
Note: The AppleTalk name can be changed only from the Embedded
Web Server.
Show the assigned AppleTalk address.
Note: The AppleTalk address can be changed only from the Embedded
Web Server.
Provide a list of AppleTalk zones available on the network.
Note: The default zone for the network is the factory default setting.
To
Specify SMTP server gateway and port information.
Note: 25 is the default SMTP gateway port.
Specify the amount of time in seconds before the server stops trying to send an e
‑mail.
Note: 30 seconds is the factory default setting.
Specify a reply address of up to 128 characters in the e-mail sent by the printer.
Set the printer to use SSL for increased security when connecting to the SMTP server.
Notes:
• Disabled is the factory default setting.
• When the Negotiate setting is used, the SMTP server determines if SSL will be used.
Specify the type of user authentication required for printing privileges.
Note: “No authentication required” is the factory default setting.
Understanding the printer menus 100
Use
Device
‑Initiated E‑mail
None
Use Device SMTP Credentials
Device Userid
Device Password
To
Specify what credentials will be used when communicating to the
SMTP server. Some SMTP servers require credentials to send an email.
Notes:
• None is the factory default setting for Device
‑Initiated E‑mail.
• Device Userid and Device Password are used to log in to the
SMTP server when Use Device SMTP Credentials is selected.
Security menu
MS315, MS415, and MS417 security menu
Confidential Print menu
Use
Max Invalid PIN
Off
2–10
To
Limit the number of times an invalid PIN can be entered.
Note: Once the limit is reached, the print jobs for that user name and PIN are deleted.
Confidential Job Expiration
Off
1 hour
4 hours
24 hours
1 week
Limit the amount of time a confidential print job stays in the printer before it is deleted.
Notes:
• If the Confidential Job Expiration setting is changed while confidential print jobs reside in the printer RAM, then the expiration time for those print jobs does not change to the new default value.
• If the printer is turned off, then all confidential jobs held in the printer RAM are deleted.
Repeat Job Expiration
Off
1 hour
4 hours
24 hours
1 week
Verify Job Expiration
Off
1 hour
4 hours
24 hours
1 week
Set a time limit on how long the printer stores print jobs.
Set a time limit on how long the printer stores print jobs needing verification.
Note: Off is the factory default setting.
Understanding the printer menus 101
Use
Reserve Job Expiration
Off
1 hour
4 hours
24 hours
1 week
To
Set a time limit on how long the printer stores print jobs for printing at a later time.
Note: Off is the factory default setting.
Security Audit Log menu
Use
Delete Log
Delete now
Do not delete
Configure Log
Enable Audit
Yes
No
Enable Remote Syslog
No
Yes
Remote Syslog Facility
0–23
Severity of events to log
0–7
To
Specify whether or not audit logs are deleted.
Note: Delete now is the factory default setting.
Specify how and whether or not audit logs are created.
Notes:
• Enable Audit determines if events are recorded in the secure audit log and remote syslog. No is the factory default setting.
• Enable Remote Syslog determines if logs are sent to a remote server. No is the factory default setting.
• Remote Syslog Facility determines the value used to send logs to the remote syslog server. 4 is the factory default setting.
• If the security audit log is activated, then the severity value of each event is recorded. 4 is the factory default setting.
Set Date and Time menu
Use
Current Date and Time
Manually Set Date and Time
[input date/time]
Time Zone
[list of time zones]
Automatically observe DST
On
Off
To
View the current date and time settings for the printer.
Note: The date and time are set in YYYY
‑MM‑DD HH:MM format.
Enter the date and time.
Note: Setting the date and time using this menu automatically sets Enable
NTP to Off.
Select the time zone.
Note: GMT is the factory default setting.
Set the printer to use the applicable daylight saving time (DST) start and end times associated with the printer Time Zone setting.
Note: On is the factory default setting.
Understanding the printer menus 102
Use
Enable NTP
On
Off
To
Enable Network Time Protocol, which synchronizes the clocks of devices on a network.
Notes:
• On is the factory default setting.
• Enable NTP is automatically set to Off if you manually set the date and time.
Settings menu
MS312 and MS317 general settings
General Settings menu
Use
Display Language
English
Francais
Deutsch
Italiano
Espanol
Dansk
Norsk
Nederlands
Svenska
Portuguese
Suomi
Russian
Polski
Greek
Magyar
Turkce
Cesky
Simplified Chinese
Traditional Chinese
Korean
Japanese
Show Supply Estimates
Show estimates
Do not show estimates
To
Set the language of the text appearing on the display.
View the estimates of the supplies on the control panel,
Embedded Web Server, menu settings, and device statistics reports.
Understanding the printer menus
Use
Eco-Mode
Off
Energy
Energy/Paper
Paper
Quiet Mode
Off
On
Run Initial setup
Yes
No
Paper Sizes
US
Metric
Timeouts
Sleep Mode
Disabled
1–120
Timeouts
Print with Display Off
Allow printing with display off
Display on when printing
Timeouts
Hibernate Timeout
Disabled
1–3 hours
6 hours
1–3 days
1–2 weeks
1 month
103
To
Minimize the use of energy, paper, or specialty media.
Note: Off is the factory default setting. This resets the printer to its factory default settings.
Minimize the printer noise.
Note: Off is the factory default setting.
Run the setup wizard.
Specify the unit of measurement for paper sizes.
Notes:
• US is the factory default setting.
• The initial setting is determined by your country or region selection in the initial setup wizard.
Set the amount of time in minutes the printer waits after a job is printed before it goes into a reduced power state.
Notes:
• 20 is the factory default setting.
• Disabled appears only when Energy Conserve is set to
Off.
• The maximum amount of time is increased to 240 minutes when Energy Conserve is set to Off.
• Lower settings conserve more energy, but may require longer warm
‑up times.
• Select a high setting if the printer is in constant use.
Under most circumstances, this keeps the printer ready to print with minimum warm
‑up time.
Print a job with the display turned off.
Note: Display on when printing is the factory default setting.
Set the amount of time the printer waits before it enters
Hibernate mode.
Note: 3 days is the factory default setting.
Understanding the printer menus
Use
Timeouts
Hibernate Timeout on Connection
Hibernate
Do Not Hibernate
Timeouts
Screen Timeout
15–300
Timeouts
Print Timeout
Disabled
1–255
Timeouts
Wait Timeout
Disabled
15–65535
Error Recovery
Auto Reboot
Reboot when idle
Reboot always
Reboot never
Max Auto Reboots
1–20
Print Recovery
Auto Continue
Disabled
5–255
Print Recovery
Jam Recovery
On
Off
Auto
104
To
Set the printer to Hibernate mode even if there is an active
Ethernet connection.
Note: Do Not Hibernate is the factory default setting.
Set the amount of time in seconds before returning the control panel to a Ready state.
Note: 30 is the factory default setting.
Set the amount of time in seconds the printer waits to receive an end
‑of‑job message before canceling the rest of the job.
Notes:
• 90 is the factory default setting.
• When the timer expires, any partially printed page still in the printer is printed, and then the printer checks to see if any new print jobs are waiting.
• Print Timeout is available only when using PCL emulation. This setting has no effect on PostScript emulation print jobs.
Set the amount of time in seconds the printer waits for additional data before canceling a print job.
Note: 40 is the factory default setting.
Set the printer to restart when an error occurs.
Notes:
• Reboot always is the factory default setting for Auto
Reboot.
• 2 is the factory default setting for Max Auto Reboots.
Let the printer automatically continue printing from certain offline situations when these are not resolved within the specified time period.
Note: Disabled is the factory default setting.
Specify whether the printer reprints jammed pages.
Note: Auto is the factory default setting. The printer reprints jammed pages unless the memory required to hold the pages is needed for other printer tasks.
Understanding the printer menus
Use
Print Recovery
Jam Assist
On
Off
Print Recovery
Page Protect
Off
On
Press Sleep Button
Do nothing
Sleep
Hibernate
Press and Hold Sleep Button
Do nothing
Sleep
Hibernate
Factory Defaults
Do Not Restore
Restore Now
Custom Home Message
Off
IP Address
Hostname
Contact Name
Location
Zero Configuration Name
Custom Text 1
105
To
Set the printer to automatically check for jammed paper.
Notes:
• On is the factory default setting. This sets the printer to automatically dump blank pages or partially printed pages to the standard bin after a jammed page has been cleared.
• Off requires the user to remove all pages from all possible jam locations.
Successfully print a page that may not have printed otherwise.
Notes:
• Off is the factory default setting. This prints a partial page when there is not enough memory to print the whole page.
• On sets the printer to process the whole page so that the entire page prints.
Determine how the printer, while in idle state, reacts to a short press of the Sleep button.
Note: Sleep is the factory default setting.
Determine how the printer, while in idle state, reacts to a long press of the Sleep button.
Note: Do nothing is the factory default setting.
Use the printer factory default settings except the
Network/Ports menu settings.
Notes:
• Do Not Restore is the factory default setting.
• Restore Now deletes all downloads stored in RAM.
Downloads stored in the flash memory are not affected.
Select a custom home message that appears as an alternating display of the printer status.
Note: Off is the factory default setting.
Understanding the printer menus 106
MS315, MS415, and MS417 general settings
General Settings menu
Use
Display Language
English
Francais
Deutsch
Italiano
Espanol
Dansk
Norsk
Nederlands
Svenska
Portuguese
Suomi
Russian
Polski
Greek
Magyar
Turkce
Cesky
Simplified Chinese
Traditional Chinese
Korean
Japanese
Show Supply Estimates
Show estimates
Do not show estimates
Eco-Mode
Off
Energy
Energy/Paper
Paper
Quiet Mode
Off
On
Run Initial setup
Yes
No
To
Set the language of the text appearing on the display.
Note: Not all languages are available for all models. You may need to install special hardware for some languages.
View the estimates of the supplies on the control panel,
Embedded Web Server, menu settings, and device statistics reports.
Minimize the use of energy, paper, or specialty media.
Notes:
• Off is the factory default setting. This setting resets the printer to its factory default settings.
• When setting Eco
‑Mode to Energy or Paper, performance may be affected, but print quality is not.
Minimize the printer noise.
Note: Off is the factory default setting.
Run the setup wizard.
Understanding the printer menus
Use
Paper Sizes
US
Metric
Home screen customization
Change Language
Search Held Jobs
Held Jobs
USB Drive
Alarms 1
Alarm Control
Cartridge Alarm
Timeouts
Sleep Mode
Disabled
1–120
Timeouts
Print with Display Off
Allow printing with display off
Display on when printing
107
To
Specify the unit of measurement for paper sizes.
Notes:
• US is the factory default setting.
• The initial setting is determined by your country or region selection in the initial setup wizard.
Change the icons that appear on the home screen.
For each icon, select from the following options:
Display
Do not display
Set an alarm when the printer requires user intervention.
For each alarm type, select from the following options:
Off
Single
Continuous
Notes:
• Single is the factory default setting for Alarm Control.
• Off is the factory default setting for Cartridge Alarm.
• Continuous repeats three beeps every 10 seconds.
Set the amount of time in minutes the printer waits after a job is printed before it goes into a reduced power state.
Notes:
• 20 is the factory default setting.
• Disabled appears only when Energy Conserve is set to
Off.
• Lower settings conserve more energy, but may require longer warm
‑up times.
• Select a high setting if the printer is in constant use.
Under most circumstances, this keeps the printer ready to print with minimum warm
‑up time.
Print a job with the display turned off.
Note: Display on when printing is the factory default setting.
Understanding the printer menus
Use
Timeouts
Hibernate Timeout
Disabled
20 minutes
1–3 hours
6 hours
1–3 days
1–2 weeks
1 month
Timeouts
Hibernate Timeout on Connection
Hibernate
Do Not Hibernate
Timeouts
Screen Timeout
15–300
Timeouts
Print Timeout
Disabled
1–255
Timeouts
Wait Timeout
Disabled
15–65535
Error Recovery
Auto Reboot
Reboot when idle
Reboot always
Reboot never
Error Recovery
Max Auto Reboots
1–20
To
Set the amount of time the printer waits before it enters
Hibernate mode.
Note: 3 days is the factory default setting.
108
Set the printer to Hibernate mode even if there is an active
Ethernet or fax connection.
Note: Hibernate is the factory default setting.
Set the amount of time in seconds before returning the control panel to a Ready state.
Note: 30 is the factory default setting.
Set the amount of time in seconds the printer waits to receive an end
‑of‑job message before canceling the rest of the print job.
Notes:
• 90 is the factory default setting.
• When the timer expires, any partially printed page still in the printer is printed, and then the printer checks for new print jobs in the print queue.
• Print Timeout is available only when using PCL emulation. This has no effect on PostScript emulation print jobs.
Set the amount of time in seconds the printer waits for more data before canceling a print job.
Notes:
• 40 is the factory default setting.
• Wait Timeout is available only when the printer is using
PostScript emulation. This setting has no effect on PCL emulation print jobs.
Set the printer to restart when an error occurs.
Note: Reboot always is the factory default setting.
Determine the number of automatic reboots the printer can perform.
Note: 2 is the factory default setting.
Understanding the printer menus
Use
Print Recovery
Auto Continue
Disabled
5–255 sec
Print Recovery
Jam Recovery
On
Off
Auto
Print Recovery
Jam Assist
On
Off
Print Recovery
Page Protect
Off
On
Information Sent to Lexmark
Supplies and Page Usage (Anonymous)
On
Off
Information Sent to Lexmark
Device Performance (Anonymous)
On
Off
Information Sent to Lexmark
Start Send
Stop Send
Press Sleep Button
Do nothing
Sleep
Hibernate
Press and Hold Sleep Button
Do nothing
Sleep
Hibernate
109
To
Let the printer automatically continue printing from certain offline situations when these are not resolved within the specified time period.
Note: Disabled is the factory default setting.
Specify whether the printer reprints jammed pages.
Note: Auto is the factory default setting. The printer reprints jammed pages unless the memory required to hold the pages is needed for other printer tasks.
Set the printer to check for jammed paper automatically.
Note: On is the factory default setting.
Successfully print a page that may not have printed otherwise.
Notes:
• Off is the factory default setting. This prints a partial page when there is not enough memory to print the whole page.
• On sets the printer to print the entire page.
Send anonymous device usage information to Lexmark.
Note: The default value depends on the selection made during initial setup.
Send anonymous device function and error information to
Lexmark.
Note: The default value depends on the selection made during initial setup.
Set the time for sending anonymous information to Lexmark.
Determine how the printer, while in idle state, reacts to a short press of the Sleep button.
Note: Sleep is the factory default setting.
Determine how the printer, while in idle state, reacts to a long press of the Sleep button.
Note: Do nothing is the factory default setting.
Understanding the printer menus
Use
Factory Defaults
Do Not Restore
Restore Now
110
To
Restore the printer factory default settings.
Notes:
• Do Not Restore is the factory default setting.
• Restore Now returns all printer settings to the factory default settings except Network/Ports menu settings. All downloads stored in the RAM are deleted. Downloads stored in the flash memory or on a hard disk are not affected.
Export configuration files to a flash drive.
Export Configuration File 1
Export
Print Settings
Setup menu
Use
Printer Language
PCL Emulation
PS Emulation
Print Area
Normal
Whole Page
To
Set the default printer language.
Notes:
• PCL Emulation is the factory default setting.
• PostScript emulation uses a PostScript interpreter for processing print jobs.
• PCL Emulation uses a PCL interpreter for processing print jobs.
• Setting a printer language default does not prevent a software program from sending print jobs that use another printer language.
Set the logical and physical printable area.
Notes:
• Normal is the factory default setting. When attempting to print data on the non
‑printable area defined by the
Normal setting, the printer clips the image at the boundary.
• Whole Page allows the image to be moved into the non
‑printable area defined by the Normal setting. This setting affects only pages printed using a PCL 5 interpreter and has no effect on pages printed using the
PCL XL or PostScript interpreter.
Understanding the printer menus
Use
Download Target
RAM
Flash
Resource Save
On
Off
Finishing menu
Use
Sides (Duplex)
1 sided
2 sided
Duplex Binding
Long Edge
Short Edge
To
Set the storage location for downloads.
Notes:
• RAM is the factory default setting. Storing downloads in the RAM is temporary.
• Storing downloads in a flash memory places them in permanent storage. Downloads remain in the flash memory even when the printer is turned off.
• This menu item appears only when an optional flash memory is installed.
Specify how the printer handles temporary downloads, such as fonts and macros stored in the RAM, when the printer receives a print job that requires more than the available memory.
Notes:
• Off is the factory default setting. Off sets the printer to retain downloads only until memory is needed.
Downloads are deleted in order to process print jobs.
• On sets the printer to retain downloads during language changes and printer resets. If the printer runs out of memory, then Memory Full [38] appears on the printer display, but downloads are not deleted.
111
To
Specify whether two
‑sided (duplex) printing is set as the default for all print jobs.
Notes:
• “1 sided” is the factory default setting.
• You can set two
‑sided printing from the software program.
For Windows users:
1 Click File > Print.
2 Click Properties, Preferences, Options, or Setup.
For Macintosh users:
1 Choose File > Print.
2 Adjust the settings from the print dialog and pop
‑up menus.
Define the way two
‑sided pages are bound and printed.
Notes:
• Long Edge is the factory default setting. Long Edge binds pages along their long edge (left edge for portrait and top edge for landscape).
• Short Edge binds pages along their short edge (top edge for portrait and left edge for landscape).
Understanding the printer menus
Use
Copies
1–999
Blank Pages
Do Not Print
Collate
(1,1,1) (2,2,2)
(1,2,3) (1,2,3)
Separator Sheets
Off
Between Copies
Between Jobs
Between Pages
Separator Source
Tray [x]
Multi
‑Purpose Feeder
Paper Saver
Off
2
‑Up
3
‑Up
4
‑Up
6
‑Up
9
‑Up
12
‑Up
16
‑Up
Paper Saver Ordering
Horizontal
Reverse Horizontal
Reverse Vertical
Vertical
Paper Saver Orientation
Auto
Landscape
Portrait
Specify the positioning of multiple
‑page images when using Paper Saver.
Notes:
• Horizontal is the factory default setting.
• Positioning depends on the number of page images and whether they are in portrait or landscape orientation.
Specify the orientation of a multiple
‑page document.
Note: Auto is the factory default setting. The printer chooses between portrait and landscape.
112
To
Specify the default number of copies for each print job.
Note: 1 is the factory default setting.
Specify whether to insert blank pages in a print job.
Note: Do Not Print is the factory default setting.
Stack the pages of a print job in sequence when printing multiple copies.
Note: “(1,2,3) (1,2,3)” is the factory default setting.
Specify whether to insert blank separator sheets.
Notes:
• Off is the factory default setting.
• Between Copies inserts a blank sheet between each copy of a print job if
Collate is set to (1,1,1) (2,2,2). If Collate is set to (1,2,3) (1,2,3), then a blank page is inserted between each set of printed pages, such as after all page 2's and after all page 3's.
• Between Jobs inserts a blank sheet between print jobs.
• Between Pages inserts a blank sheet between each page of a print job.
This setting is useful when printing transparencies or when inserting blank pages in a document.
Specify the paper source for separator sheets.
Note: Tray 1 (standard tray) is the factory default setting.
Print multiple
‑page images on one side of a paper.
Notes:
• Off is the factory default setting.
• The number selected is the number of page images that will print per side.
Understanding the printer menus
Use
Paper Saver Border
None
Solid
Quality menu
Use
Print Resolution
300 dpi
600 dpi
1200 dpi
1200 Image Q
2400 Image Q
Pixel Boost
Off
Fonts
Horizontally
Vertically
Both directions
Toner Darkness
1–10
Enhance Fine Lines
On
Off
Gray Correction
Auto
Off
Brightness
‑6 to 6
Contrast
0–5
To
Print a border when using Paper Saver.
Note: None is the factory default setting.
To
Specify the printed output resolution in dots per inch.
Note: 600 dpi is the factory default setting.
Enable more pixels to print in clusters for clarity, in order to enhance images horizontally or vertically, or to enhance fonts.
Note: Off is the factory default setting.
113
Lighten or darken the printed output.
Notes:
• 8 is the factory default setting.
• Selecting a smaller number can help conserve toner.
Enable a print mode preferable for files such as architectural drawings, maps, electrical circuit diagrams, and flow charts.
Notes:
• Off is the factory default setting.
• You can set this option from the printer software. For Windows users, click
File > Print, and then click Properties, Preferences, Options, or Setup. For
Macintosh users, choose File > Print, and then adjust the settings from the
Print dialog and context menus.
• To set this option using the Embedded Web Server, type the network printer
IP address in the Web browser address field.
Automatically adjust the contrast enhancement applied to images.
Note: Auto is the factory default setting.
Adjust the printed output either by lightening or darkening it. You can conserve toner by lightening the output.
Note: 0 is the factory default setting.
Adjust the contrast of printed objects.
Note: 0 is the factory default setting.
Understanding the printer menus 114
XPS menu
Use
Print Error Pages
Off
On
To
Print a page containing information on errors, including XML markup errors.
Note: Off is the factory default setting.
PostScript menu
Use
Print PS Error
On
Off
Lock PS Startup Mode
On
Off
Font Priority
Resident
Flash
To
Print a page containing the PostScript error.
Note: Off is the factory default setting.
Disable the SysStart file.
Note: Off is the factory default setting.
Establish the font search order.
Notes:
• Resident is the factory default setting.
• This menu item is available only when a formatted flash memory card is installed and operating properly.
• Make sure the flash memory card is not read/write
‑, write‑, or password
‑protected.
• Job Buffer Size must not be set to 100%.
MS312 and MS317 print settings
Utilities menu
Use
Format Flash
Yes
No
To
Format the flash memory.
Warning—Potential Damage: Do not turn off the printer while the flash memory is being formatted.
Notes:
• Flash memory refers to the memory added by installing a flash memory card in the printer.
• Yes deletes all data stored in the flash memory.
• No cancels the format request.
• The flash memory option card must not be read/write
‑ or write‑protected.
• This menu item appears only when a non
‑defective flash memory card is installed.
Understanding the printer menus
Use
Activate Hex Trace
115
To
Isolate the source of a print job problem.
Notes:
• When activated, all data sent to the printer is printed in hexadecimal and character representation, and control codes are not executed.
• To exit or deactivate Hex Trace, restart the printer.
Provide an estimate of the percentage coverage of toner on a page. The estimate is printed on a separate page at the end of each print job.
Note: Off is the factory default setting.
Coverage Estimator
Off
On
PCL Emul menu
Use
Font Source
Resident
Download
Flash
All
Font Name
Courier 10
Symbol Set
10U PC
‑8
12U PC
‑850
PCL Emulation Settings
Point Size
1.00–1008.00
To
Specify the set of fonts used by the Font Name menu.
Notes:
• Resident is the factory default setting. This shows the factory default set of fonts downloaded in the RAM.
• Download shows all the fonts downloaded in the RAM.
• Flash shows all fonts resident in that option. The optional flash memory card must be properly formatted and cannot be read/write
‑, write
‑, or password‑protected.
• All shows the fonts available to any option.
Identify a specific font and the option where it is stored.
Note: Courier 10 is the factory default setting. This shows the font name, font ID, and the storage location in the printer. The font source abbreviation is R for Resident, F for Flash, and D for Download.
Specify the symbol set for each font name.
Notes:
• 10U PC
‑8 is the U.S. factory default setting. 12U PC‑850 is the international factory default setting.
• A symbol set is a set of alphabetic and numeric characters, punctuation, and special symbols. Symbol sets support the different languages or specific program, such as math symbols for scientific text. Only the supported symbol sets are shown.
Change the point size for scalable typographic fonts.
Notes:
• 12 is the factory default setting.
• Point size refers to the height of the characters in the font. One point equals approximately 0.014 inch.
• Point sizes can be increased or decreased in 0.25
‑point increments.
Understanding the printer menus
Use
PCL Emulation Settings
Pitch
0.08–100
PCL Emulation Settings
Orientation
Portrait
Landscape
PCL Emulation Settings
Lines per Page
1–255
PCL Emulation Settings
A4 Width
198 mm
203 mm
PCL Emulation Settings
Auto CR after LF
On
Off
PCL Emulation Settings
Auto LF after CR
On
Off
116
To
Specify the font pitch for scalable monospaced fonts.
Notes:
• 10 is the factory default setting.
• Pitch refers to the number of fixed
‑space characters per inch (cpi).
• Pitch can be increased or decreased in 0.01
‑cpi increments.
• For nonscalable monospaced fonts, the pitch appears on the display but it cannot be changed.
Specify the orientation of text and graphics on the page.
Notes:
• Portrait is the factory default setting. Portrait prints text and graphics parallel to the short edge of the page.
• Landscape prints text and graphics parallel to the long edge of the page.
Specify the number of lines that print on each page.
Notes:
• 60 is the US factory default setting. 64 is the international default setting.
• The printer sets the amount of space between each line based on the Lines per Page, Paper Size, and Orientation settings. Select the
Paper Size and Orientation you want before setting Lines per Page.
Set the printer to print on A4
‑size paper.
Notes:
• 198 mm is the factory default setting.
• The 203
‑mm setting sets the width of the page to allow printing of eighty 10
‑pitch characters.
Specify whether the printer automatically performs a carriage return (CR) after a line feed (LF) control command.
Note: Off is the factory default setting.
Specify whether the printer automatically performs a line feed (LF) after a carriage return (CR) control command.
Note: Off is the factory default setting.
Understanding the printer menus
Use
Tray Renumber
Assign MP Feeder
Off
None
0–199
Assign Tray [x]
Off
None
0–199
Assign Manual Paper
Off
None
0–199
Assign Manual Envelope
Off
None
0–199
Tray Renumber
View Factory Defaults
MPF Default = 8
T1 Default = 1
T1 Default = 4
T1 Default = 5
T1 Default = 20
T1 Default = 21
Env Default = 6
MPaper Default = 2
MEnv Default = 3
Tray Renumber
Restore Defaults
Yes
No
To
Configure the printer to work with printer software or programs that use different source assignments for trays and feeders.
Notes:
• Off is the factory default setting.
• None cannot be selected. It is only displayed when it is selected by the PCL 5 interpreter. It also ignores the Select Paper Feed command.
• 0–199 allows a custom setting to be assigned.
Display the factory default setting assigned to each tray or feeder.
Restore all tray and feeder assignments to their factory default settings.
MS315, MS415, MS417 print settings
Job Accounting menu
Note: This menu item appears only when an optional flash memory card is installed.
Use
Job Accounting Log
Off
On
Job Accounting Utilities
To
Determine and set if the printer creates a log of the print jobs it receives.
Note: Off is the factory default setting.
Print and delete log files or export them to a flash drive.
117
Understanding the printer menus 118
Use
Accounting Log Frequency
Daily
Weekly
Monthly
Log Action at End of Frequency
None
E
‑mail Current Log
E
‑mail & Delete Current Log
Post Current Log
Post & Delete Current Log
To
Determine and set how often a log file is created.
Note: Monthly is the factory default setting.
Determine and set how the printer responds when the frequency threshold expires.
Note: None is the factory default setting.
Log Near Full Level
Off
1–49 for optional flash memory cards
Specify the maximum size of the log file before the printer executes the Log
Action at Near Full.
Note: 5 is the factory default setting.
Determine and set how the printer responds when the flash memory is nearly full.
Log Action at Near Full
None
E
‑mail Current Log
E
‑mail & Delete Current Log
E
‑mail & Delete Oldest Log
Post Current Log
Post & Delete Current Log
Post & Delete Oldest Log
Delete Current Log
Delete Oldest Log
Delete All Logs
Delete All But Current
Notes:
• None is the factory default setting.
• The value defined in Log Near Full Level determines when this action is triggered.
Determine and set how the printer responds when flash memory usage reaches the maximum limit (100MB).
Note: None is the factory default setting.
Log Action at Full
None
E
‑mail & Delete Current Log
E
‑mail & Delete Oldest Log
Post & Delete Current Log
Post & Delete Oldest Log
Delete Current Log
Delete Oldest Log
Delete All Logs
Delete All But Current
URL to Post Logs
E
‑mail Address to Send Logs
Log File Prefix
Determine and set where the printer posts job accounting logs.
Specify the e
‑mail address to which the device sends job accounting logs.
Specify the prefix you want for the log file name.
Note: The current host name defined in the TCP/IP menu is used as the default log file prefix.
Understanding the printer menus
Utilities menu
Use
Format Flash
Yes
No
Activate Hex Trace
119
To
Format the flash memory.
Warning—Potential Damage: Do not turn off the printer while the flash memory is being formatted.
Notes:
• Yes deletes all data stored in flash memory.
• No cancels the format request.
• Flash memory refers to the memory added by installing a flash memory card in the printer.
• The flash memory option card must not be read/write
‑ or write‑protected.
• This menu item appears only when a non
‑defective flash memory card is installed.
Isolate the source of a print job problem.
Notes:
• When activated, all data sent to the printer is printed in hexadecimal and character representation, and control codes are not executed.
• To exit or deactivate Hex Trace, restart the printer.
Provide an estimate of the percentage coverage of toner on a page. The estimate is printed on a separate page at the end of each print job.
Note: Off is the factory default setting.
Coverage Estimator
Off
On
PDF menu
Use
Scale to Fit
Yes
No
Annotations
Do Not Print
To
Scale page content to fit the selected paper size.
Note: No is the factory default setting.
Print annotations in a PDF.
Note: Do Not Print is the factory default setting.
Understanding the printer menus
PCL Emul menu
Use
Font Source
Resident
Download
Flash
All
Font Name
Courier 10
Symbol Set
10U PC
‑8
12U PC
‑850
PCL Emulation Settings
Point Size
1.00–1008.00
PCL Emulation Settings
Pitch
0.08–100
PCL Emulation Settings
Orientation
Portrait
Landscape
120
To
Specify the set of fonts used by the Font Name menu.
Notes:
• Resident is the factory default setting. This shows the factory default set of fonts downloaded in the RAM.
• Download shows all the fonts downloaded in the RAM.
• Flash shows all fonts resident in that option. The optional flash memory card must be properly formatted and cannot be read/write
‑, write
‑, or password‑protected.
• All shows the fonts available to any option.
Identify a specific font and the option where it is stored.
Note: Courier 10 is the factory default setting. Courier 10 shows the font name, font ID, and the storage location in the printer. The font source abbreviation is R for Resident, F for Flash, and D for Download.
Specify the symbol set for each font name.
Notes:
• 10U PC
‑8 is the U.S. factory default setting. 12U PC‑850 is the international factory default setting.
• A symbol set is a set of alphabetic and numeric characters, punctuation, and special symbols. Symbol sets support the different languages or specific program, such as math symbols for scientific text. Only the supported symbol sets are shown.
Change the point size for scalable typographic fonts.
Notes:
• 12 is the factory default setting.
• Point size refers to the height of the characters in the font. One point equals approximately 0.014 inch.
• Point sizes can be increased or decreased in 0.25
‑point increments.
Specify the font pitch for scalable monospaced fonts.
Notes:
• 10 is the factory default setting.
• Pitch refers to the number of fixed
‑space characters per inch (cpi).
• Pitch can be increased or decreased in 0.01
‑cpi increments.
• For non
‑scalable monospaced fonts, the pitch appears on the display but it cannot be changed.
Specify the orientation of text and graphics on the page.
Notes:
• Portrait is the factory default setting. Portrait prints text and graphics parallel to the short edge of the page.
• Landscape prints text and graphics parallel to the long edge of the page.
Understanding the printer menus
Use
PCL Emulation Settings
Lines per Page
1–255
PCL Emulation Settings
A4 Width
198 mm
203 mm
PCL Emulation Settings
Auto CR after LF
On
Off
PCL Emulation Settings
Auto LF after CR
On
Off
Tray Renumber
Assign Multipurpose Feeder
Off
None
0–199
Assign Tray [x]
Off
None
0–199
Assign Manual Paper
Off
None
0–199
Assign Manual Envelope
Off
None
0–199
121
To
Specify the number of lines that print on each page.
Notes:
• 60 is the U.S. factory default setting. 64 is the international default setting.
• The printer sets the amount of space between each line based on the Lines per Page, Paper Size, and Orientation settings. Select the
Paper Size and Orientation you want before setting Lines per Page.
Set the printer to print on A4
‑size paper.
Notes:
• 198 mm is the factory default setting.
• The 203
‑mm setting sets the width of the page to allow printing of eighty 10
‑pitch characters.
Specify whether the printer automatically performs a carriage return (CR) after a line feed (LF) control command.
Note: Off is the factory default setting.
Specify whether the printer automatically performs a line feed (LF) after a carriage return (CR) control command.
Note: Off is the factory default setting.
Configure the printer to work with printer software or programs that use different source assignments for trays and feeders.
Notes:
• Off is the factory default setting.
• None cannot be selected. It is only displayed when it is selected by the PCL 5 interpreter. It also ignores the Select Paper Feed command.
• 0–199 allows a custom setting to be assigned.
Understanding the printer menus
Use
Tray Renumber
View Factory Defaults
MPF Default = 8
T1 Default = 1
T2 Default = 4
T3 Default = 5
T4 Default = 20
T5 Default = 21
Env Default = 6
MPaper Default = 2
MEnv Default = 3
Tray Renumber
Restore Defaults
Yes
No
HTML menu
Use
Font Name
Albertus MT
Antique Olive
Apple Chancery
Arial MT
Avant Garde
Bodoni
Bookman
Chicago
Clarendon
Cooper Black
Copperplate
Coronet
Courier
Eurostile
Garamond
Geneva
Gill Sans
Goudy
Helvetica
Hoefler Text
Intl CG Times
Intl Courier
Intl Univers
To
Display the factory default setting assigned to each tray or feeder.
Restore all tray and feeder assignments to their factory default settings.
Joanna MT
Letter Gothic
Lubalin Graph
Marigold
MonaLisa Recut
Monaco
New CenturySbk
New York
Optima
Oxford
Palatino
StempelGaramond
Taffy
Times
TimesNewRoman
Univers
Zapf Chancery
NewSansMTCS
NewSansMTCT
New SansMTJA
NewSansMTKO
To
Set the default font for HTML documents.
Note: The Times font is used in HTML documents that do not specify a font.
122
Backgrounds
Do Not Print
Image menu
Use
Auto Fit
On
Off
Invert
On
Off
Scaling
Anchor Top Left
Best Fit
Anchor Center
Fit Height/Width
Fit Height
Fit Width
Understanding the printer menus
Use
Font Size
1–255 pt
Scale
1–400%
Orientation
Portrait
Landscape
Margin Size
8–255 mm
To
Set the default font size for HTML documents.
Notes:
• 12 pt is the factory default setting.
• Font size can be increased in 1
‑point increments.
Scale the default font for HTML documents.
Notes:
• 100% is the factory default setting.
• Scaling can be increased in 1% increments.
Set the page orientation for HTML documents.
Note: Portrait is the factory default setting.
Set the page margin for HTML documents.
Notes:
• 19 mm is the factory default setting.
• Margin size can be increased in 1
‑mm increments.
Specify whether to print backgrounds on HTML documents.
Note: Print is the factory default setting.
To
Select the optimal paper size, scaling, and orientation.
Note: On is the factory default setting. It overrides scaling and orientation settings for some images.
Invert bitonal monochrome images.
Notes:
• Off is the factory default setting.
• This setting does not apply to GIF or JPEG images.
Scale the image to fit the selected paper size.
Notes:
• Best Fit is the factory default setting.
• When Auto Fit is set to On, Scaling is automatically set to Best Fit.
123
Understanding the printer menus 124
Use
Orientation
Portrait
Landscape
Reverse Portrait
Reverse Landscape
To
Set the image orientation.
Note: Portrait is the factory default setting.
MS315, MS415, and MS417 help menu
Help menu
The Help menu consists of a series of Help pages that are stored in the printer as PDFs. They contain information about using the printer and performing printing tasks.
English, French, German, and Spanish translations are stored in the printer. Other translations are available at http://support.lexmark.com
.
Use
Print All Guides
Print Quality
Printing Guide
Media Guide
Print Defects Guide
Menu Map
Information Guide
Connection Guide
Moving Guide
Supplies Guide
To
Print all the guides.
Print information about solving print quality issues.
Print information about loading paper and other specialty media.
Print a list of the paper sizes supported in trays and feeders.
Print information about resolving print defects.
Print a list of the printer control panel menus and settings.
Print a guide in locating additional information.
Print information about connecting the printer locally (USB) or to a network.
Print instructions for safely moving the printer.
Print part numbers for ordering supplies.
Clearing jams
Clearing jams
Avoiding jams
Load paper properly
• Make sure that the paper lies flat in the tray.
Correct loading of paper Incorrect loading of paper
125
1
1
• Do not load or remove a tray while the printer is printing.
• Do not load too much paper. Make sure that the stack height is below the maximum paper fill indicator.
• Do not slide paper into the tray. Load paper as shown in the illustration.
• Make sure that the paper guides are positioned correctly and are not pressing tightly against the paper or envelopes.
• Push the tray firmly into the printer after loading paper.
Clearing jams
Use recommended paper
• Use only recommended paper or specialty media.
• Do not load paper that is wrinkled, creased, damp, bent, or curled.
• Flex, fan, and align the paper edges before loading.
• Do not use paper that has been cut or trimmed by hand.
• Do not mix paper sizes, weights, or types in the same tray.
• Make sure that the paper size and type are set correctly on the computer or printer control panel.
• Store paper according to manufacturer recommendations.
Identifying jam locations
Notes:
• When Jam Assist is set to On, the printer automatically flushes blank pages or pages with partial prints after a jammed page has been cleared. Check your printed output for blank pages.
• When Jam Recovery is set to On or Auto, the printer reprints jammed pages.
126
Jam location
1 Standard bin
2 Multipurpose feeder
3 Tray 1
4 Tray [x]
5 Front door
6 Rear door
Clearing jams 127
Paper jam in the front door
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
1 Open the front door.
2 Remove the toner cartridge.
3 Remove the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
Extended exposure to light may cause print quality problems.
Clearing jams
Warning—Potential Damage: Do not touch the shiny photoconductor drum under the imaging unit.
Doing so may affect the quality of future print jobs.
128
4 Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
5 Insert the imaging unit.
Note: Use the arrows inside the printer as guides.
6 Insert the toner cartridge.
Clearing jams 129
7 Close the front door.
8 From the control panel, press .
Paper jam in the rear door
1 Open the rear door.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
2 Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
3 Close the rear door.
4 From the control panel, press .
Clearing jams
Paper jam in the standard bin
1 Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
2 From the control panel, press .
Paper jam in the duplex unit
1 Remove the tray.
2 Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
1
130
Clearing jams
3 Insert the tray.
4 From the control panel, press .
Paper jam in trays
1 Remove the tray.
2 Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
1
3 Insert the tray.
4 From the control panel, press .
Paper jam in the multipurpose feeder
1 Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
131
Clearing jams
2 From the control panel, press .
132
Maintaining the printer 133
Maintaining the printer
Warning—Potential Damage: Failure to maintain optimum printer performance, or to replace parts and supplies, may cause damage to your printer.
Cleaning the printer
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before proceeding.
Notes:
• Perform this task after every few months.
• Damage to the printer caused by improper handling is not covered by the printer warranty.
1 Turn off the printer, and then unplug the power cord from the electrical outlet.
2 Remove paper from the standard bin and multipurpose feeder.
3 Remove any dust, lint, and pieces of paper around the printer using a soft brush or vacuum.
4 Wipe the outside of the printer with a damp, soft, lint
‑free cloth.
Notes:
• Do not use household cleaners or detergents, as they may damage the finish of the printer.
• Make sure that all areas of the printer are dry after cleaning.
5 Connect the power cord to the electrical outlet, and then turn on the printer.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Checking the status of parts and supplies
Using the Embedded Web Server
1 Open a Web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Device Status.
Maintaining the printer 134
Using the control panel
Depending on your printer model, navigate to either of the following:
•
• > Reports > > Device Statistics >
Note: You can view the status of parts and supplies in the “Supply Information” section of the pages printed.
> Status/Supplies > > View Supplies >
Estimated number of remaining pages
The estimated number of remaining pages is based on the recent printing history of the printer. Its accuracy may vary significantly and is dependent on many factors, such as actual document content, print quality settings, and other printer settings.
The accuracy of the estimated number of remaining pages may decrease when the actual printing consumption is different from the historical printing consumption. Consider the variable level of accuracy before purchasing or replacing supplies based on the estimate. Until an adequate print history is obtained on the printer, initial estimates assume future supplies consumption based on the International Organization for Standardization* test methods and page content.
* Average continuous black declared cartridge yield in accordance with ISO/IEC 19752.
Ordering parts and supplies
To order supplies in the U.S., contact Lexmark at 1-800-539-6275 for information about Lexmark authorized supplies dealers in your area. In other countries or regions, go to www.lexmark.com
or contact the place where you purchased the printer.
Note: All life estimates for printer supplies assume printing on letter
‑ or A4‑size plain paper.
Using genuine Lexmark parts and supplies
Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts. Use of third-party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components. Use of third-party supplies or parts can affect warranty coverage. Damage caused by the use of third-party supplies or parts is not covered by the warranty. All life indicators are designed to function with Lexmark supplies and parts, and may deliver unpredictable results if third-party supplies or parts are used. Imaging component usage beyond the intended life may damage your Lexmark printer or its associated components.
Ordering toner cartridges
Notes:
• The estimated cartridge yield is based on the ISO/IEC 19752 standard.
• Extremely low print coverage for extended periods of time may reduce the actual yield.
Maintaining the printer 135
MS312, MS315, and MS415 Return program cartridges
Item United States and Canada
European
Economic
Area (EEA+)
Rest of
Europe,
Middle East, and Africa
(RoEMEA)
50F5000
Latin America
Distribution
(LAD)
Rest of Asia
Pacific (RoAP)
Toner cartridge
50F1000
High yield toner cartridge
50F1H00
50F2000
51F2H00 51F5H00
50F4000
50F4H00
50F3000
50F3H00
Extra high yield toner cartridge*
50F1X00 50F2X00 50F5X00 50F4X00 50F3X00
* This supply is supported only in MS415 printer model.
For more information on countries located in each region, go to www.lexmark.com/regions.
Australia and
New Zealand
(ANZ)
50F3000
50F3H00
50F3X00
MS312, MS315, and MS415 Regular cartridges
Item
High yield toner cartridge
Worldwide
51F0HA0
Extra high yield toner cartridge* 50F0XA0
* This supply is supported only in MS415 printer model.
For more information on countries located in each region, go to www.lexmark.com/regions.
MS317 and MS417 Return program cartridges
Item United States and Canada
European
Economic
Area (EEA+)
Rest of
Europe,
Middle East, and Africa
(RoEMEA)
51B5000
Latin America
Distribution
(LAD)
Rest of Asia
Pacific (RoAP)
Toner cartridge
High yield toner cartridge*
51B1000
51B1H00
51B2000
51B2H00 51B5H00
51B4000
51B4H00
51B3000
51B3H00
* This supply is supported only in MS417 printer model.
For more information on countries located in each region, go to www.lexmark.com/regions.
Australia and
New Zealand
(ANZ)
51B6000
51B6H00
Maintaining the printer 136
MS317 and MS417 Regular cartridges
Item
Toner cartridge
High yield toner cartridge
Worldwide
51B00A0
1
51B0HA0 2
1 This supply is supported only in MS317 printer model.
2 This supply is supported only in MS417 printer model.
For more information on countries located in each region, go to www.lexmark.com/regions.
Ordering an imaging unit
Extremely low print coverage for extended periods of time may cause imaging unit parts to fail prior to exhaustion of toner from toner cartridge.
For more information on replacing the imaging unit, see the instruction sheet that came with the supply.
Part name
Imaging unit
Lexmark Return Program
500Z
Regular
500ZA
Storing supplies
Choose a cool, clean storage area for the printer supplies. Store supplies right side up in their original packing until you are ready to use them.
Do not expose supplies to:
• Direct sunlight
• Temperatures above 35°C (95°F)
• High humidity above 80%
• Salty air
• Corrosive gases
• Heavy dust
Maintaining the printer
Replacing supplies
Replacing the toner cartridge
1 Press the button on the right side of the printer, and then open the front door.
137
2 Pull the toner cartridge out using the handle.
3 Unpack the toner cartridge, and then remove all packing materials.
4 Shake the new cartridge to redistribute the toner.
5 Insert the toner cartridge into the printer by aligning the side rails of the cartridge with the arrows on the side rails inside the printer.
Maintaining the printer
Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
Extended exposure to light may cause print quality problems.
138
6 Close the front door.
Replacing the imaging unit
1 Press the button on the right side of the printer, and then open the front door.
2 Pull the toner cartridge out using the handle.
Maintaining the printer
3 Lift the green handle, and then pull the imaging unit out of the printer.
139
4 Unpack the new imaging unit, and then shake it.
5 Remove all packing materials from the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
Extended exposure to light may cause print quality problems.
Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may affect the print quality of future print jobs.
Maintaining the printer 140
6 Insert the imaging unit into the printer by aligning the arrows on the side rails of the imaging unit with the arrows on the side rails inside the printer.
7 Insert the toner cartridge into the printer by aligning the side rails of the cartridge with the arrows on the side rails inside the printer.
8 Close the front door.
Moving the printer
Moving the printer to another location
CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, use only the power cord provided with this product or the manufacturer's authorized replacement.
CAUTION—POTENTIAL INJURY: When moving the printer, follow these guidelines to avoid personal injury or printer damage:
• Make sure that all doors and trays are closed.
• Turn off the printer, and then unplug the power cord from the electrical outlet.
• Disconnect all cords and cables from the printer.
• If the printer has a caster base, then carefully roll it to the new location. Use caution when passing over thresholds and breaks in flooring.
• If the printer does not have a caster base but is configured with optional trays, then lift the printer off the trays. Do not try to lift the printer and the trays at the same time.
Maintaining the printer
• Always use the handholds on the printer to lift it.
• Any cart used to move the printer must have a surface able to support the full footprint of the printer.
• Any cart used to move the hardware options must have a surface able to support the dimensions of the options.
• Keep the printer in an upright position.
• Avoid severe jarring movements.
• Make sure that your fingers are not under the printer when you set it down.
• Make sure that there is adequate clearance around the printer.
Note: Damage to the printer caused by improper moving is not covered by the printer warranty.
Shipping the printer
When shipping the printer, use the original packaging or call the place of purchase for a relocation kit.
141
Troubleshooting 142
Troubleshooting
Understanding the printer messages
MS312 and MS317 printer messages
Bin full. Remove paper.
Remove the paper stack from the standard bin.
Cannot collate large document [37]
Try one or more of the following:
• From the printer control panel, press to print the portion of the job already stored and begin collating the rest of the print job.
• Cancel the current print job.
Cannot defrag flash memory [37]
Try one or more of the following:
• From the printer control panel, press to stop the defragmentation and continue printing.
• Delete fonts, macros, and other data in the printer memory. From the printer control panel, navigate to:
> Settings > > Print Settings > > Utilities Menu > > Format Flash > > Yes >
• Install additional printer memory.
Change [paper source] to [custom string] load [orientation]
Try one or more of the following:
• Load the correct size and type of paper in the tray or feeder, specify the paper size and type in the
Paper menu on the control panel, and then press .
• Select Ignore to use the available paper size and type in the tray or feeder.
• Cancel the print job.
Change [paper source] to [custom type name] load [orientation]
Try one or more of the following:
• Load the correct size and type of paper in the tray or feeder, specify the paper size and type in the
Paper menu on the control panel, and then press .
• Select Ignore to use the available paper size and type in the tray or feeder.
Troubleshooting 143
• Cancel the print job.
Change [paper source] to [paper size] load [orientation]
Try one or more of the following:
• Load the correct size and type of paper in the tray or feeder, specify the paper size and type in the
Paper menu on the control panel, and then press .
• Select Ignore to use the available paper size and type in the tray or feeder.
• Cancel the print job.
Change [paper source] to [paper type] [paper size] load [orientation]
Try one or more of the following:
• Load the correct size and type of paper in the tray or feeder, specify the paper size and type in the
Paper menu on the control panel, and then press .
• Select Ignore to use the available paper size and type in the tray or feeder.
• Cancel the print job.
Complex page may misprint [39]
Try one or more of the following:
• From the printer control panel, press to clear the message and continue printing.
• Reduce the number and size of fonts, the number and complexity of images, and the number of pages in the print job.
• Cancel the print job.
• Install additional printer memory.
Defective flash memory [51]
Try one or more of the following:
• Replace the defective flash memory card.
• From the printer control panel, press to ignore the message and continue printing.
• Cancel the current print job.
Troubleshooting 144
Flash memory full [52]
Try one or more of the following:
• From the printer control panel, press to clear the message and continue printing.
• Delete fonts, macros, and other data stored in the flash memory. From the printer control panel, navigate to:
> Settings > > Print Settings > > Utilities Menu > > Format Flash > > Yes >
• Use a larger
‑capacity flash memory card.
Note: Downloaded fonts and macros that are not stored in the flash memory are deleted when the printer is powered off or restarted.
Flash memory unformatted [53]
Try one or more of the following:
• From the printer control panel, press to stop the defragmentation and continue printing.
• Format the flash memory device.
Note: If the error message remains, then the flash memory device may be defective and need to be replaced.
Memory low, no Resource Save [35]
Try one or more of the following:
• From the printer control panel, press to disable Resource Save, clear the message, and continue printing.
• Install additional printer memory.
Network error, port [x] [54]
Try one or more of the following:
• From the printer control panel, press to clear the message and continue printing.
• Unplug the router, wait for 30 seconds, and then plug it back again.
• Turn off the printer, wait for about 10 seconds, and then turn the printer back on.
• Update the network firmware in the printer or the print server. For more information, visit the Lexmark
Web site at http://support.lexmark.com
.
Network error, standard port [54]
Try one or more of the following:
• From the printer control panel, press to clear the message and continue printing.
• Unplug the router, wait for 30 seconds, and then plug it back again.
Troubleshooting 145
• Turn off the printer, wait for about 10 seconds, and then turn the printer back on.
• Update the network firmware in the printer or the print server. For more information, visit the Lexmark
Web site at http://support.lexmark.com
.
Paper too short [34]
Try one or more of the following:
• Load the correct size of paper in the tray.
• From the printer control panel, press to clear the message and print using a different tray.
• Check the tray length and width guides and make sure the paper is loaded properly in the tray.
• Make sure the correct paper size and type are specified in Print Properties or in the Print dialog.
• Make sure the paper size and type settings are specified in the Paper menu on the printer control panel.
• Make sure the paper size is correctly set. For example, if the MP Feeder Size is set to Universal, then make sure the paper is large enough for the data being printed.
• Cancel the print job.
Printer restart. Check last job.
Press on the printer control panel to clear the message and continue printing.
For more information, visit http://support.lexmark.com
or contact customer support.
Rear USB port disabled [56]
Try one or more of the following:
• From the printer control panel, press to clear the message and continue printing.
Note: The printer discards any data received through the USB port.
• From the printer control panel, set USB Buffer to Auto.
Too many trays. Remove some. [58]
1 Turn off the printer.
2 Unplug the power cord from the electrical outlet.
3 Remove the extra trays.
4 Connect the power cord to the electrical outlet.
5 Turn the printer back on.
Troubleshooting
MS315, MS415, and MS417 printer messages
Change [paper source] to [custom string] load [orientation]
Try one or more of the following:
• Load the correct size and type of paper in the tray, and then press on the control panel.
Note: Make sure the paper size and type settings are specified in the Paper menu on the control panel.
• Select Use current [paper source] on the control panel to clear the message and continue printing using the current size and type of paper in the tray.
• Cancel the print job.
Change [paper source] to [custom type name] load [orientation]
Try one or more of the following:
• Load the correct size and type of paper in the tray, and then press on the control panel.
Note: Make sure the paper size and type settings are specified in the Paper menu on the control panel.
• Select Use current [paper source] on the control panel to clear the message and continue printing using the current size and type of paper in the tray.
• Cancel the print job.
Change [paper source] to [paper size] load [orientation]
Try one or more of the following:
• Load the correct size and type of paper in the tray, and then press on the control panel.
Note: Make sure the paper size and type settings are specified in the Paper menu on the control panel.
• Select Use current [paper source] on the control panel to clear the message and continue printing using the current size and type of paper in the tray.
• Cancel the print job.
Change [paper source] to [paper type] [paper size] load [orientation]
Try one or more of the following:
• Load the correct size and type of paper in the tray, and then press on the control panel.
Note: Make sure the paper size and type settings are specified in the Paper menu on the control panel.
• Select Use current [paper source] on the control panel to clear the message and continue printing using the current size and type of paper in the tray.
• Cancel the print job.
146
Troubleshooting 147
Complex page, some data may not have printed [39]
Try one or more of the following:
• From the printer control panel, press to clear the message and continue printing.
• Reduce the number and size of fonts, the number and complexity of images, and the number of pages in the print job.
• Cancel the print job.
• Install additional printer memory.
Configuration change, some held jobs were not restored [57]
From the control panel, press to clear the message and continue printing.
Defective flash detected [51]
Try one or more of the following:
• Replace the defective flash memory card.
• From the printer control panel, press to ignore the message and continue printing.
• Cancel the current print job.
Incorrect paper size, open [paper source] [34]
Note: The paper source can be a tray or a feeder.
Try one or more of the following:
• Load the correct size of paper in the paper source.
• From the control panel, press to clear the message and print using a different paper source.
• Check the length and width guides of the paper source and make sure the paper is loaded properly.
• Make sure the correct paper size and type are specified in the Printing Preferences or in the Print dialog.
• Make sure the paper size and type are specified in the Paper menu on the control panel.
• Make sure that the paper size is correctly set. For example, if Multipurpose Feeder Size is set to
Universal, then make sure the paper is large enough for the data being printed.
• Cancel the print job.
Insufficient memory to support Resource Save feature [35]
Try one or more of the following:
• From the printer control panel, press to disable Resource Save, clear the message, and continue printing.
• Install additional printer memory.
Troubleshooting 148
Insufficient memory to collate job [37]
Try one or more of the following:
• From the printer control panel, press to print the portion of the job already stored and begin collating the rest of the print job.
• Cancel the current print job.
Insufficient memory for Flash Memory Defragment operation [37]
Try one or more of the following:
• From the printer control panel, press to stop the defragmentation and continue printing.
• Delete fonts, macros, and other data in the printer memory. From the printer control panel, navigate to:
> Settings > > Settings >
> > Yes >
• Install additional printer memory.
> Print Settings > > Utilities Menu > > Format Flash
Insufficient memory, some Held Jobs were deleted [37]
From the printer control panel, press to clear the message.
Insufficient memory, some held jobs will not be restored [37]
Do either of the following:
• From the printer control panel, press to clear the message.
• Delete other held jobs to free up additional printer memory.
Network [x] software error [54]
Try one or more of the following:
• From the control panel, press to continue printing.
• Turn off the printer, wait for about 10 seconds, and then turn the printer back on.
• Update the network firmware in the printer or print server. For more information, go to http://support.lexmark.com
.
Troubleshooting 149
Not enough free space in flash memory for resources [52]
Try one or more of the following:
• From the printer control panel, press to clear the message and continue printing.
• Delete fonts, macros, and other data stored in the flash memory.
From the printer control panel, navigate to:
> Settings > > Settings > > Print Settings > > Utilities Menu > > Format Flash
> > Yes >
• Use a larger
‑capacity flash memory card.
Note: Downloaded fonts and macros that are not stored in the flash memory are deleted when the printer is turned off or restarted.
Printer had to restart. Last job may be incomplete.
From the printer control panel, select Continue to clear the message and continue printing.
For more information, visit http://support.lexmark.com
or contact customer support.
Remove paper from standard output bin
Remove the paper stack from the standard bin.
Serial option [x] error [54]
Try one or more of the following:
• Make sure that the serial cable is properly connected and is the correct one for the serial port.
• Make sure that the serial interface parameters (protocol, baud, parity, and data bits) are set correctly on the printer and computer.
• From the printer control panel, press to continue printing.
• Turn off the printer, and then turn it back on.
SMTP server not set up. Contact system administrator.
From the printer control panel, press to clear the message.
Note: If the message appears again, then contact your system support person.
Standard network software error [54]
Try one or more of the following:
• From the printer control panel, press to confirm.
• Unplug the router, then wait for 30 seconds, and then plug it back again.
Troubleshooting 150
• Turn off the printer, and then turn it back on.
• Update the network firmware in the printer or the print server. For more information, visit the Lexmark
Web site at http://support.lexmark.com
.
Standard parallel port disabled [56]
• From the printer control panel, press to clear the message.
Notes:
• The printer discards any data received through the parallel port.
• Make sure the Parallel Buffer menu is not set to Disabled.
Standard USB port disabled [56]
Try one or more of the following:
• From the printer control panel, press to clear the message and continue printing.
Note: The printer discards any data received through the USB port.
• From the printer control panel, set USB Buffer to Auto.
Too many flash options installed [58]
1 Turn off the printer.
2 Unplug the power cord from the electrical outlet.
3 Remove the extra flash memory.
4 Connect the power cord to a properly grounded electrical outlet.
5 Turn the printer back on.
Too many trays attached [58]
1 Turn off the printer.
2 Unplug the power cord from the electrical outlet.
3 Remove the extra trays.
4 Connect the power cord to a properly grounded electrical outlet.
5 Turn the printer back on.
Unformatted flash detected [53]
Try one or more of the following:
• From the printer control panel, press to stop the defragmentation and continue printing.
• Format the flash memory device.
Troubleshooting 151
Note: If the error message remains, then the flash memory device may be defective and need to be replaced.
Unsupported option in slot [x] [55]
1 Turn off the printer.
2 Unplug the power cord from the electrical outlet.
3 Remove the unsupported option card from the printer controller board, and then replace it with a supported card.
4 Connect the power cord to a properly grounded electrical outlet.
5 Turn the printer back on.
Weblink server not set up. Contact system administrator.
From the printer control panel, press to clear the message.
Note: If the message appears again, then contact your system support person.
Cartridge, imaging unit mismatch [41.xy]
1 Check if both the toner cartridge and imaging unit are Lexmark-authorized MICR (magnetic ink character recognition) supplies or non-MICR supplies.
2 Change the toner cartridge or imaging unit so that both are Lexmark-authorized MICR supplies or non
‑MICR supplies.
Notes:
• For a list of supported supplies, see the “Ordering supplies” section of the User's Guide or go to www.lexmark.com
.
• For more information on MICR, go to www.lexmark.com
.
Cartridge nearly low [88.xy]
If necessary, press on the printer control panel to clear the message and continue printing.
Cartridge low [88.xy]
You may need to order a toner cartridge. If necessary, press message and continue printing.
on the printer control panel to clear the
Cartridge very low, [x] estimated pages remain [88.xy]
You may need to replace a toner cartridge very soon. For more information, see the “Replacing supplies” section of the User’s Guide.
Troubleshooting 152
If necessary, press on the printer control panel to clear the message and continue printing.
Close front door
Close the front door of the printer.
Credentials invalid. Print job canceled.
Enter the correct credentials or contact your system support person.
Imaging unit nearly low [84.xy]
If necessary, press on the printer control panel to clear the message and continue printing.
Imaging unit low [84.xy]
You may need to order an imaging unit. If necessary, press and continue printing.
on the printer control panel to clear the message
Imaging unit very low, [x] estimated pages remain [84.xy]
You may need to replace the imaging unit very soon. For more information, see the “Replacing supplies” section of the User’s Guide.
If necessary, press on the printer control panel to clear the message and continue printing.
Insert tray [x]
Insert the indicated tray into the printer.
Load [paper source] with [custom string] [orientation]
Try one or more of the following:
• Load the indicated tray or feeder with the correct size and type of paper.
• From the printer control panel, press to clear the message and continue printing.
Note: If the printer finds a tray that has the correct paper type and size, then it feeds from that tray. If the printer cannot find a tray that has the correct size and type of paper, then it prints from the default paper source.
• Cancel the current job.
Troubleshooting 153
Load [paper source] with [custom type name] [orientation]
Try one or more of the following:
• Load the tray or feeder with the correct size and type of paper.
• From the printer control panel, press to clear the message and continue printing.
Note: If the printer finds a tray that has the correct size and type of paper, then it feeds from that tray. If the printer cannot find a tray that has the correct size and type of paper, then it prints from the default paper source.
• Cancel the current job.
Load [paper source] with [paper size] [orientation]
Try one or more of the following:
• Load the tray or feeder with the correct size of paper.
• From the printer control panel, press to clear the message and continue printing.
Note: If the printer finds a tray that has the correct paper size, then it feeds from that tray. If the printer cannot find a tray that has the correct size of paper, then it prints from the default paper source.
• Cancel the current job.
Load [paper source] with [paper type] [paper size] [orientation]
Try one or more of the following:
• Load the tray or feeder with the correct size and type of paper.
• From the printer control panel, press to clear the message and continue printing.
Note: If the printer finds a tray that has the correct size and type of paper, then it feeds from that tray. If the printer cannot find a tray that has the correct size and type of paper, then it prints from the default paper source.
• Cancel the current job.
Load multipurpose feeder with [custom type name] [orientation]
Try one or more of the following:
• Load the multipurpose feeder with the correct paper size and type.
• Depending on your printer model, touch Continue or press to clear the message and continue printing.
Note: If no paper is loaded in the feeder, the printer manually overrides the request, and then prints from an automatically selected tray.
• Cancel the current job.
Troubleshooting 154
Load multipurpose feeder with [custom string] [orientation]
Try one or more of the following:
• Load the feeder with the correct paper size and type.
• Depending on your printer model, touch Continue or press to clear the message and continue printing.
Note: If no paper is loaded in the feeder, the printer manually overrides the request, and then prints from an automatically selected tray.
• Cancel the current job.
Load multipurpose feeder with [paper size] [orientation]
Try one or more of the following:
• Load the multipurpose feeder with the correct paper size.
• Depending on your printer model, touch Continue or press to clear the message and continue printing.
Note: If no paper is loaded in the feeder, the printer manually overrides the request, and then prints from an automatically selected tray.
• Cancel the current job.
Load multipurpose feeder with [paper type] [paper size] [orientation]
Try one or more of the following:
• Load the multipurpose feeder with the correct paper size and type.
• Depending on your printer model, touch Continue or press to clear the message and continue printing.
Note: If no paper is loaded in the feeder, the printer manually overrides the request, and then prints from an automatically selected tray.
• Cancel the current job.
Memory full [38]
Try one or more of the following:
• From the printer control panel, press to clear the message.
• Decrease the resolution setting.
• Install additional printer memory.
Non
‑Lexmark [supply type], see User’s Guide [33.xy]
Note: The supply type can be toner cartridge or imaging unit.
The printer has detected a non
‑Lexmark supply or part installed in the printer.
Troubleshooting 155
Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts. Use of thirdparty supplies or parts may affect the performance, reliability, or life of the printer and its imaging components. For more information, see
“Using genuine Lexmark parts and supplies” on page 134 .
All life indicators are designed to function with Lexmark supplies and parts and may deliver unpredictable results if third-party supplies or parts are used. Imaging component usage beyond the intended life may damage your Lexmark printer or associated components.
Warning—Potential Damage: Use of third-party supplies or parts can affect warranty coverage.
Damage caused by the use of third-party supplies or parts may not be covered by the warranty.
To accept any and all of these risks and to proceed with the use of non-genuine supplies or parts in your printer, press and hold and the # button on the control panel simultaneously for 15 seconds.
For non
‑touch‑screen printer models, press to clear the message and continue printing.
and on the control panel simultaneously for 15 seconds
If you do not want to accept these risks, then remove the third-party supply or part from your printer and install a genuine Lexmark supply or part.
Note: For a list of supported supplies, see the “Ordering supplies” section or go to www.lexmark.com
.
Parallel port disabled [56]
• Depending on your printer model, touch Continue or press to clear the message and continue printing.
Notes:
• The printer discards data received through the parallel port.
• Make sure that the Parallel Buffer menu is not disabled.
Print quota exceeded. Print job canceled.
Contact your system support person.
Print quota exceeded. Print job incomplete.
Contact your system support person.
Reinstall missing or unresponsive cartridge [31.xy]
Try one or more of the following:
• Check if the toner cartridge is missing. If missing, then install the toner cartridge.
For information on installing the toner cartridge, see the “Replacing supplies” section.
• If the toner cartridge is installed, then remove and reinstall the unresponsive toner cartridge.
Note: If the message appears after reinstalling the supply, then replace the toner cartridge. The cartridge may be defective or a non
‑genuine Lexmark supply. For more information, see
“Using genuine Lexmark parts and supplies” on page 134
.
Troubleshooting 156
Reinstall missing or unresponsive imaging unit [31.xy]
Try one or more of the following:
• Check if the imaging unit is missing. If missing, then install the imaging unit.
For information on installing the imaging unit, see the “Replacing supplies” section.
• If the imaging unit is installed, then remove and reinstall the unresponsive imaging unit.
Note: If the message appears after reinstalling the supply, then replace the imaging unit. The imaging unit may be defective or a non
‑genuine Lexmark supply. For more information, see
“Using genuine Lexmark parts and supplies” on page 134
.
Replace cartridge, 0 estimated pages remain [88.xy]
Replace the toner cartridge to clear the message and continue printing. For more information, see the instruction sheet that came with the supply or see the “Replacing supplies” section of the User’s Guide.
Note: If you do not have a replacement cartridge, then see the “Ordering supplies” section of the User’s
Guide or visit www.lexmark.com
.
Replace cartridge, printer region mismatch [42.xy]
Install a toner cartridge that matches the region number of the printer. x indicates the value of the printer region. y indicates the value of the cartridge region. x and y can have the following values:
Printer and toner cartridge regions
3
4
5
9
1
2
Region number
0
Region
Global
United States, Canada
European Economic Area (EEA), Switzerland
Asia Pacific, Australia, New Zealand
Latin America
Africa, Middle East, rest of Europe
Invalid
Notes:
• The x and y values represent .
xy in the code that appears on the printer control panel.
• The x and y values must match for printing to continue.
Replace imaging unit, 0 estimated pages remain [84.xy]
Replace the imaging unit to clear the message and continue printing. For more information, see the instruction sheet that came with the supply or see the “Replacing supplies” section of the User’s Guide.
Note: If you do not have a replacement imaging unit, then see the “Ordering supplies” section of the
User’s Guide or visit www.lexmark.com
.
Troubleshooting 157
Replace maintenance kit [80.xy]
The printer is scheduled for maintenance. For more information, go to http://support.lexmark.com
or contact your service representative, and then report the message.
Replace unsupported cartridge [32.xy]
Remove the toner cartridge, and then install a supported one to clear the message and continue printing.
For more information, see the instruction sheet that came with the supply.
This error can also be caused by installing a genuine Lexmark cartridge, such as a high yield cartridge, that is not intended to be used in this product.
The following error codes indicate that a non
‑genuine Lexmark toner cartridge is installed:
32.13
32.16
32.19
32.22
32.25
32.28
32.31
32.34
32.37
For more information, see
“Using genuine Lexmark parts and supplies” on page 134
.
Note: If you do not have a replacement cartridge, then see the “Ordering supplies” section or go to www.lexmark.com
.
Replace unsupported imaging unit [32.xy]
Remove the imaging unit, and then install a supported one to clear the message and continue printing. For more information, see the instruction sheet that came with the supply.
This error can also be caused by installing a genuine Lexmark imaging unit, such as a MICR unit, that is not intended to be used in this product.
The following error codes indicate that a non
‑genuine Lexmark imaging unit is installed:
32.14
32.17
32.20
32.23
32.26
32.29
32.32
32.35
32.3
8
For more information, see
“Using genuine Lexmark parts and supplies” on page 134
.
Note: If you do not have a replacement imaging unit, then see the “Ordering supplies” section or visit www.lexmark.com
.
Troubleshooting 158
Solving printer problems
•
“Basic printer problems” on page 158
•
•
“MS312 and MS317 paper feed problems” on page 162
•
“MS315, MS415, and MS417 paper feed problems” on page 163
Basic printer problems
The printer is not responding
Action
Step 1
Make sure the printer is turned on.
Yes
Go to step 2.
No
Turn on the printer.
Is the printer turned on?
Step 2
Check if the printer is in Sleep mode or Hibernate mode.
Is the printer in Sleep mode or Hibernate mode?
Press the Sleep button to wake the printer from Sleep mode or Hibernate mode.
Go to step 3.
Step 3
Check if one end of the power cord is plugged into the printer and the other to a properly grounded electrical outlet.
Go to step 4.
Plug one end of the power cord into the printer and the other to a properly grounded electrical outlet.
Is the power cord plugged into the printer and a properly grounded electrical outlet?
Step 4
Check other electrical equipment plugged into the electrical outlet.
Does other electrical equipment work?
Unplug the other electrical equipment, and then turn on the printer. If the printer does not work, then reconnect the other electrical equipment.
Go to step 5.
Step 5
Check if the cables connecting the printer and the computer are inserted in the correct ports.
Go to step 6.
Are the cables inserted in the correct ports?
Make sure to match the following:
• The USB symbol on the cable with the USB symbol on the printer
• The appropriate
Ethernet cable with the Ethernet port
Troubleshooting 159
Action
Step 6
Make sure the electrical outlet is not turned off by a switch or breaker.
Yes
Turn on the switch or reset the breaker.
No
Go to step 7.
Is the electrical outlet turned off by a switch or breaker?
Step 7
Check if the printer is plugged into any surge protectors, uninterruptible power supplies, or extension cords.
Connect the printer power cord directly to a properly grounded electrical outlet.
Is the printer plugged into any surge protectors, uninterruptible power supplies, or extension cords?
Step 8
Check if one end of the printer cable is plugged into a port on the printer and the other to the computer, print server, option, or other network device.
Go to step 9.
Go to step 8.
Connect the printer cable securely to the printer and the computer, print server, option, or other network device.
Is the printer cable securely attached to the printer and the computer, print server, option, or other network device?
Step 9
Make sure to install all hardware options properly and remove any packing material.
Go to step 10.
Are all hardware options properly installed and all packing material removed?
Step 10
Check if you have selected the correct port settings in the printer driver.
Go to step 11.
Turn off the printer, remove all packing materials, then reinstall the hardware options, and then turn on the printer.
Use correct printer driver settings.
Are the port settings correct?
Step 11
Check the installed printer driver.
Go to step 12.
Is the correct printer driver installed?
Step 12
Turn off the printer, then wait for about 10 seconds, and then turn the printer back on.
The problem is solved.
Is the printer working?
Install the correct printer driver.
Contact
Troubleshooting 160
Printer display is blank
Action
Step 1
Press the Sleep button on the printer control panel.
Yes
The problem is solved.
Does Ready appear on the printer display?
Step 2
Turn off the printer, then wait for about 10 seconds, and then turn the printer back on.
The problem is solved.
Do Please wait and Ready appear on the printer display?
Option problems
Cannot detect internal option
Action Yes
Step 1
Turn off the printer, then wait for about 10 seconds, and then turn on the printer.
The problem is solved.
Does the internal option operate correctly?
Step 2
Check if the internal option is properly installed in the controller board.
a Turn off the printer using the power switch, and then unplug the power cord from the electrical outlet.
b Make sure the internal option is installed in the appropriate connector in the controller board.
c Connect the power cord to the printer, then to a properly grounded electrical outlet, and then turn on the printer.
Go to step 3.
Is the internal option properly installed in the controller board?
Step 3
Print a menu settings page, and then check to see if the internal option is listed in the Installed Features list.
Go to step 4.
Is the internal option listed in the menu settings page?
No
Go to step 2.
Turn off the printer, and then contact
.
No
Go to step 2.
Connect the internal option to the controller board.
Reinstall the internal option.
Troubleshooting 161
Action Yes
Step 4 a Check if the internal option is selected.
It may be necessary to manually add the internal option in the printer driver to make it available for print jobs. For more information, see
“Adding available options in the print driver” on page 19 .
b Resend the print job.
The problem is solved.
Does the internal option operate correctly?
Tray problems
Action Yes
Step 1 a Open the tray and do one or more of the following:
• Check for paper jams or misfeeds.
• Check if the paper size indicators on the paper guides are aligned with the paper size indicators on the tray.
• If you are printing on custom
‑size paper, then make sure that the paper guides rest against the edges of the paper.
• Make sure the paper is below the maximum paper fill indicator.
• Make sure paper lies flat in the tray.
b Check if the tray closes properly.
The problem is solved.
Is the tray working?
Step 2 a Turn off the printer, then wait about 10 seconds, and then turn the printer back on.
b Resend the print job.
The problem is solved.
Is the tray working?
Step 3
Check if the tray is installed and recognized by the printer.
Print a menu settings page, and then check if the tray is listed in the Installed Features list.
Go to step 4.
Is the tray listed in the menu settings page?
No
Contact
No
Go to step 2.
Go to step 3.
Reinstall the tray. For more information, see the setup documentation that came with the tray.
Troubleshooting
Action
Step 4
Check if the tray is available in the printer driver.
Note: If necessary, manually add the tray in the printer driver to make it available for print jobs. For more information, see
“Adding available options in the print driver” on page 19
.
Yes
Go to step 5.
Is the tray available in the printer driver?
Step 5
Check if the option is selected.
a From the application you are using, select the option. For Mac
OS X version 9 users, make sure the printer is set up in Chooser.
b Resend the print job.
The problem is solved.
Is the tray working?
MS312 and MS317 paper feed problems
Paper jam message remains after jam is cleared
Action
Open front door and remove all trays.
a Clear any jammed pages.
Note: Make sure all paper fragments are removed.
b Press to clear the message and continue printing.
Does the paper jam message remain?
No
Manually add the tray in the printer driver.
Contact
Yes
Contact
No
The problem is solved.
Jammed pages are not reprinted
Action a Turn on jam recovery.
1 From the printer control panel, navigate to:
> Settings > > General Settings > > Print
Recovery > > Jam Recovery >
2 Press the arrow buttons until On or Auto appears, and then press .
b Resend the pages that did not print.
Yes
The problem is solved.
Were the jammed pages reprinted?
No
Contact
162
Troubleshooting
MS315, MS415, and MS417 paper feed problems
Paper frequently jams
Action Yes
Step 1 a Pull out the tray, and then do one or more of the following:
• Make sure paper lies flat in the tray.
• Check if the paper size indicators on the paper guides are aligned with the paper size indicators on the tray.
• Check if the paper guides are aligned against the edges of the paper.
• Make sure the paper is below the maximum paper fill indicator.
• Check if you are printing on a recommended paper size and type.
b Insert the tray properly.
If jam recovery is enabled, then the print jobs will reprint automatically.
Go to step 2.
Do paper jams still occur frequently?
Step 2 a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it.
b Resend the print job.
Go to step 3.
No
The problem is solved.
The problem is solved.
Do paper jams still occur frequently?
Step 3 a Review the tips on avoiding jams. For more information, see
b Follow the recommendations, and then resend the print job.
Contact
The problem is solved.
Do paper jams still occur frequently?
Paper jam message remains after jam is cleared
Action a From the printer control panel, navigate to:
Next > > Clear the jam, press OK > b Follow the instructions on the printer display.
Does the paper jam message remain?
Yes
Contact
No
The problem is solved.
163
Troubleshooting
Jammed pages are not reprinted
Action a Turn on jam recovery.
1 From the control panel, navigate to:
Settings > General Settings > Print Recovery > Jam
Recovery
2 Select On or Auto.
3 Depending on your printer model, press .
b Resend the pages that did not print.
Were the jammed pages reprinted?
Yes
The problem is solved.
Solving print problems
Printing problems
Print jobs do not print
Action Yes
Step 1 a From the document you are trying to print, open the Print dialog and check if you have selected the correct printer.
The problem is solved.
Note: If the printer is not the default printer, then you must select the printer for each document that you want to print.
b Resend the print job.
Do the jobs print?
Step 2 a Check if the printer is plugged in and turned on, and if Ready appears on the printer display.
b Resend the print job.
The problem is solved.
Do the jobs print?
Step 3
If an error message appears on the printer display, then clear the message.
Note: The printer continues to print after clearing the message.
The problem is solved.
Do the jobs print?
No
Contact
No
Go to step 2.
Go to step 3.
Go to step 4.
164
Troubleshooting 165
Action Yes
Step 4 a Check if the ports (USB, serial, or Ethernet) are working and if the cables are securely connected to the computer and the printer.
Note: For more information, see the setup documentation that came with the printer.
b Resend the print job.
The problem is solved.
Do the jobs print?
Step 5 a Turn off the printer, then wait for about 10 seconds, and then turn the printer back on.
b Resend the print job.
The problem is solved.
Do the jobs print?
Step 6 a Remove, and then reinstall the printer software. For more information, see
“Installing the printer software” on page 18 .
Note: The printer software is available at http://support.lexmark.com
.
b Resend the print job.
The problem is solved.
Do the jobs print?
No
Go to step 5.
Go to step 6.
Contact
Printing slows down
Notes:
• When printing using narrow paper, the printer prints at a reduced speed to prevent damage to the fuser.
• The printer speed may be reduced when printing for long periods of time, or printing at elevated temperatures.
• The printer speed may also be reduced when the printed output resolution is set to 1,200 dpi.
Action
Place letter
‑ or A4‑size paper in the tray, and then resend the print job.
Does the print speed increase?
Yes
The problem is solved.
No
Contact
Troubleshooting
Job prints from the wrong tray or on the wrong paper
Action Yes
Step 1 a Check if you are printing on paper that is supported by the tray.
b Resend the print job.
The problem is solved.
Did the job print from the correct tray or on the correct paper?
Step 2 a From the Paper menu on the printer control panel, set the paper size and type to match the paper loaded in the tray.
b Resend the print job.
The problem is solved.
Did the job print from the correct tray or on the correct paper?
Step 3 a Depending on your operating system, open Printing
Preferences or the Print dialog, and then specify the paper type.
b Resend the print job.
The problem is solved.
Did the job print from the correct tray or on the correct paper?
Step 4 a Check if the trays are not linked.
b Resend the print job.
The problem is solved.
Did the job print from the correct tray or on the correct paper?
No
Go to step 2.
Go to step 3.
Go to step 4.
Contact
Incorrect characters print
Action
Step 1
Make sure the printer is not in Hex Trace mode.
Note: If Ready Hex appears on the printer display, then turn off the printer, and then turn it back on to deactivate Hex Trace mode.
Yes
Deactivate Hex
Trace mode.
No
Go to step 2.
Is the printer in Hex Trace mode?
Step 2 a From the printer control panel, select Standard Network or
Network [x], and then set SmartSwitch to On.
b Resend the print job.
Do incorrect characters print?
Contact
The problem is solved.
166
Troubleshooting
Tray linking does not work
Note: The trays and the multipurpose feeder do not automatically detect the paper size. You must set the size from the Paper Size/Type menu.
Action a From the printer control panel, set the paper size and type in the Paper menu to match the paper loaded in the trays to be linked.
Note: The paper size and type must match for trays to be linked.
b Resend the print job.
Yes
The problem is solved.
No
Contact
Do the trays link correctly?
Large jobs do not collate
Action
Step 1 a From the Finishing menu on the printer control panel, set
Collate to (1,2,3) (1,2,3).
b Resend the print job.
Yes
The problem is solved.
Did the job print and collate correctly?
Step 2 a From the printer software, set Collate to (1,2,3) (1,2,3).
Note: Setting Collate to (1,1,1) (2,2,2) in the software overrides the setting in the Finishing menu.
b Resend the print job.
The problem is solved.
Did the job print and collate correctly?
Step 3
Reduce the complexity of the print job by eliminating the number and size of fonts, the number and complexity of images, and the number of pages in the job.
The problem is solved.
Did the job print and collate correctly?
No
Go to step 2.
Go to step 3.
Contact
167
Troubleshooting
Unexpected page breaks occur
Action
Step 1
Adjust the print timeout settings.
a From the printer control panel, navigate to:
Settings > General Settings > Timeouts > Print Timeout b Select a higher setting and then, depending on your printer model, select or Submit.
c Resend the print job.
Yes
The problem is solved.
Did the file print correctly?
Step 2 a Check the original file for manual page breaks.
b Resend the print job.
The problem is solved.
Did the file print correctly?
MS312 and MS317 printing problems
Print job takes longer than expected
Action Yes
Step 1
Reduce the number and size of fonts, the number and complexity of images, and the number of pages in the print job, and then resend the print job.
Go to step 2.
Does the print job still take long?
Step 2
Disable the Page Protect feature.
From the printer control panel, navigate to:
> Settings >
Recovery >
> General Settings >
> Page Protect > > Off >
Does the print job still take long?
Go to step 3.
No
Go to step 2.
Contact
No
The problem is solved.
The problem is solved.
168
Troubleshooting
Action
Step 3
Change the environmental settings.
From the printer control panel, navigate to:
> Settings > > General Settings >
Yes
> Eco
‑Mode
Install additional printer memory.
For more information, contact
.
No
The problem is solved.
> select a setting >
Note: When using the Eco-Mode setting, you may notice a reduction in performance.
Does the print job still take long?
MS315, MS415, and MS417 printing problems
Multiple
‑language PDF files do not print
Action Yes
Step 1 a Check if the print options for the PDF output are set to embed all fonts.
b Generate a new PDF file, and then resend the print job.
The problem is solved.
Do the files print?
Step 2 a Open the document you want to print in Adobe Acrobat.
b Click File > Print > Advanced > Print As Image > OK > OK .
Do the files print?
The problem is solved.
No
Go to step 2.
Contact
169
Troubleshooting 170
Confidential and other held jobs do not print
Note: Confidential, Verify, Reserve, and Repeat print jobs may be deleted if the printer requires extra memory to process additional held jobs.
Action Yes
Step 1
Open the held jobs folder on the display, and then verify that your print job is listed.
Go to step 2.
Is your print job listed in the held jobs folder?
No
Select one of the
Print and Hold options, and then resend the print job.
For more information, see
“Storing print jobs in the printer” on page 56 .
Go to step 3.
Step 2
The print job may contain a formatting error or invalid data.
• Delete the print job, and then send it again.
• For PDF files, generate a new PDF, and then print it again.
If you are printing from the Internet, then the printer may be reading multiple job titles as duplicates and deleting all jobs except the first one.
The problem is solved.
For Macintosh users
Save each print job, name each job differently, and then send the individual jobs to the printer.
Does the job print?
Step 3
Free up additional printer memory by deleting some of the held jobs.
The problem is solved.
Does the job print?
Add additional printer memory.
Print job takes longer than expected
Action
Step 1
Change the environmental settings of the printer.
a From the control panel, navigate to:
Settings > General Settings b Select Eco
‑Mode or Quiet Mode, and then select Off.
Note: Disabling Eco-Mode or Quiet Mode may increase the consumption of energy or supplies, or both.
Yes
The problem is solved.
Did the job print?
No
Go to step 2.
Troubleshooting
Action
Step 2
Reduce the font size, the number and complexity of images, and the number of pages in the print job, and then resend the job
Yes
The problem is solved.
Did the job print?
Step 3 a Remove held jobs stored in the printer memory.
b Resend the print job.
The problem is solved.
Did the job print?
Step 4 a Disable the Page Protect feature.
From the control panel, navigate to:
Settings > General Settings > Print Recovery > Page Protect
> Off b Resend the print job.
The problem is solved.
Did the job print?
Step 5
Install additional printer memory, and then resend the print job.
The problem is solved.
Did the job print?
Print quality problems
Clipped pages or images
Leading edge
ABCDE
ABCDE
ABCDE
Trailing edge
Action
Step 1 a Move the width and length guides in the tray to the correct positions for the paper loaded.
b Resend the print job.
Is the page or image clipped?
Yes
Go to step 2.
No
Go to step 3.
Go to step 4.
Go to step 5.
Contact
No
The problem is solved.
171
Troubleshooting 172
Action Yes
Step 2
From the printer control panel, set the paper size and type in the
Paper menu to match the paper loaded in the tray.
Go to step 3.
Do the paper size and type match the paper loaded in the tray?
No
Do one or more of the following:
• Specify the paper size from the tray settings to match the paper loaded in the tray.
• Change the paper loaded in the tray to match the paper size specified in the tray settings.
The problem is solved.
Step 3 a Depending on your operating system, specify the paper size from Printing Preferences or from the Print dialog.
b Resend the print job.
Go to step 4.
Is the page or image clipped?
Step 4 a Reinstall the imaging unit.
1 Remove the toner cartridge.
2 Remove the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
3 Install the imaging unit, and then the cartridge.
b Resend the print job.
Contact
The problem is solved.
Is the page or image clipped?
Shadow images appear on prints
Leading edge
A B C D
A B C D
Trailing edge
Troubleshooting 173
Action
Step 1
Load paper with the correct paper type and weight in the tray.
Yes
Go to step 2.
Is paper with the correct paper type and weight loaded in the tray?
Step 2
From the printer control panel, set the paper type and weight in the Paper menu to match the paper loaded in the tray.
Go to step 3.
No
Load paper with the correct paper type and weight in the tray.
Change the paper loaded in the tray to match the paper type and weight specified in the tray settings.
The problem is solved.
Is the tray set to the type and weight of the paper loaded?
Step 3 a Depending on your operating system, specify the paper type and weight from Printing Preferences or from the Print dialog.
b Resend the print job.
Go to step 4.
Do shadow images still appear on prints?
Step 4
Replace the imaging unit, and then resend the print job.
Do shadow images still appear on prints?
Contact
The problem is solved.
Gray background on prints
Leading edge
ABCDE
ABCDE
ABCDE
Trailing edge
Action Yes
Step 1 a From the Quality Menu on the printer control panel, decrease the toner darkness.
Note: 8 is the factory default setting.
b Resend the print job.
The problem is solved.
Did the gray background disappear from the prints?
No
Go to step 2.
Troubleshooting
Action Yes
Step 2
Reinstall the imaging unit and the toner cartridge.
a Remove the toner cartridge.
b Remove the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light can cause print quality problems.
c Install the imaging unit, and then the cartridge.
d Resend the print job.
The problem is solved.
Did the gray background disappear from the prints?
Step 3
Replace the imaging unit, and then resend the print job.
Did the gray background disappear from the prints?
The problem is solved.
Incorrect margins on prints
No
Go to step 3.
Contact
174
A B C D
A B C D
A B C D
Action
Step 1 a Move the width and length guides in the tray to the correct positions for the paper size loaded.
b Resend the print job.
Are the margins correct?
Yes
The problem is solved.
No
Go to step 2.
Troubleshooting 175
Action Yes
Step 2
From the printer control panel, set the paper size in the Paper menu to match the paper loaded in the tray.
Go to step 3.
Does the paper size match the paper loaded in the tray?
Step 3 a Depending on your operating system, specify the paper size from Printing Preferences or from the Print dialog.
b Resend the print job.
The problem is solved.
Are the margins correct?
Paper curl
Action
Step 1
Move the width and length guides in the tray to the correct positions for the size of the paper loaded.
Yes
Go to step 2.
Are the width and length guides positioned correctly?
Step 2
From the printer control panel, set the paper type and weight in the Paper menu to match the paper loaded in the tray.
Go to step 3.
Do the paper type and weight match the type and weight of the paper in the tray?
Step 3 a Depending on your operating system, specify the paper type and weight from Printing Preferences or from the Print dialog.
b Resend the print job.
Go to step 4.
Is the paper still curled?
Step 4 a Remove the paper from the tray, and then turn it over.
b Resend the print job.
Is the paper still curled?
Go to step 5.
No
Do one or more of the following:
• Specify the paper size from the tray settings to match the paper loaded in the tray.
• Change the paper loaded in the tray to match the paper size specified in the tray settings.
Contact
No
Adjust the width and length guides.
Specify the paper type and weight from the tray settings to match the paper loaded in the tray.
The problem is solved.
The problem is solved.
Troubleshooting
Action
Step 5 a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it.
b Resend the print job.
Is the paper still curled?
Yes
Contact
No
The problem is solved.
Print irregularities
Leading edge
)
ABCDE
ABCDE
Trailing edge
Action
Step 1 a Move the width and length guides in the tray to the correct positions for the size of the paper loaded in the tray.
b Resend the print job.
Yes
Go to step 2.
No
The problem is solved.
Do print irregularities still appear?
Step 2
From the printer control panel, set the paper size and type in the
Paper menu to match the paper loaded in the tray.
Go to step 3.
Do the printer settings match the type and weight of the paper loaded in the tray?
Step 3 a Depending on your operating system, specify the paper type and weight from Printing Preferences or from the Print dialog.
b Resend the print job.
Go to step 4.
Specify the paper size and type from the tray settings to match the paper loaded in the tray.
The problem is solved.
Do print irregularities still appear?
Step 4
Check if the paper loaded in the tray has texture or rough finishes.
Are you printing on textured or rough paper?
From the printer control panel, set the paper texture in the
Paper menu to match the paper loaded in the tray.
Go to step 5.
176
Troubleshooting
Action
Step 5 a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it.
b Resend the print job.
Do print irregularities still appear?
Step 6
Replace the imaging unit, and then resend the print job.
Do print irregularities still appear?
Yes
Go to step 6.
No
The problem is solved.
Contact
http://support.lexm
ark.com
or your service representative.
The problem is solved.
Repeating defects appear on prints
177
Action
Step 1
Measure the distance between the defects.
Check for a distance between the defects that equals:
• 97 mm (3.82 in.)
• 47 mm (1.85 in.)
• 38 mm (1.5 in.)
Is the distance between defects equal to one of the listed measurements?
Step 2
Replace the imaging unit, and then resend the print job.
Do the repeating defects still appear?
Yes
Go to step 2.
No
1 Check if the distance between the defects equal to
80 mm (3.15 in.)
2 Take note of the distance, and then contact
http://support.l
exmark.com
or your service representative.
Contact
http://support.lexm
ark.com
or your service representative.
The problem is solved.
Troubleshooting
Print is too dark
178
Action Yes
Step 1 a From the Quality menu on the printer control panel, reduce the toner darkness.
Go to step 2.
Note: 8 is the factory default setting.
b Resend the print job.
No
The problem is solved.
Is the print still too dark?
Step 2 a From the printer control panel, set the paper type, texture and weight in the Paper menu to match the paper loaded in the tray.
b Resend the print job.
Is the tray set to the type, texture, and weight of the paper loaded?
Go to step 3.
Do one or more of the following:
• Specify the paper type, texture, and weight from the tray settings to match the paper loaded in the tray.
• Change the paper loaded in the tray to match the paper type, texture and weight specified in the tray settings.
The problem is solved.
Step 3 a Depending on your operating system, specify the paper type, texture and weight from Printing Preferences or from the Print dialog.
b Resend the print job.
Go to step 4.
Is the print still too dark?
Step 4
Check if the paper loaded in the tray has texture or rough finishes.
Are you printing on textured or rough paper?
From the printer control panel, change the texture settings in the Paper
Texture menu to match the paper you are printing on.
Go to step 5.
Troubleshooting
Action
Step 5 a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it.
b Resend the print job.
Is the print still too dark?
Step 6
Replace the imaging unit, and then resend the print job.
Is the print still too dark?
Yes
Go to step 6.
No
The problem is solved.
Contact
The problem is solved.
Print is too light
179
Action
Step 1 a From the Quality menu on the printer control panel, increase the toner darkness.
Note: 8 is the factory default setting.
b Resend the print job.
Yes
Go to step 2.
Is the print still too light?
Step 2
From the printer control panel, set the paper type, texture, and weight in the Paper menu to match the paper loaded in the tray.
Go to step 3.
Is the tray set to the type, texture, and weight of the paper loaded?
Step 3 a Depending on your operating system, specify the paper type, texture, and weight from Printing Preferences or from the Print dialog.
b Resend the print job.
Go to step 4.
Is the print still too light?
No
The problem is solved.
Change the paper type, texture, and weight to match the paper loaded in the tray.
The problem is solved.
Troubleshooting
Action
Step 4
Make sure that the paper has no texture or rough finishes.
Are you printing on textured or rough paper?
Yes No
From the printer control panel, change the texture settings in the Paper
Texture menu to match the paper you are printing on.
Go to step 5.
Go to step 6.
The problem is solved.
Step 5 a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it.
b Resend the print job.
Is the print still too light?
Step 6 a Redistribute the toner in the imaging unit.
1 Remove the toner cartridge, and then the imaging unit.
2 Firmly shake the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
3 Install the imaging unit, and then the cartridge.
b Resend the print job.
Go to step 7.
The problem is solved.
Is the print still too light?
Step 7
Replace the imaging unit, and then resend the print job.
Is the print still too light?
Contact
The problem is solved.
Printer is printing blank pages
180
Troubleshooting
Action Yes
Step 1 a Check if there is packing material left on the imaging unit.
1 Remove the toner cartridge, and then the imaging unit.
2 Check if the packing material is properly removed from the imaging unit.
Go to step 2.
Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
3 Reinstall the imaging unit, and then the cartridge.
b Resend the print job.
Is the printer still printing blank pages?
Step 2 a Redistribute the toner in the imaging unit.
1 Remove the toner cartridge, and then the imaging unit.
2 Firmly shake the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
3 Reinstall the imaging unit, and then the cartridge.
b Resend the print job.
Go to step 3.
Is the printer still printing blank pages?
Step 3
Replace the imaging unit, and then resend the print job.
Is the printer still printing blank pages?
No
The problem is solved.
The problem is solved.
Contact
The problem is solved.
Skewed print
181
)
ABCDE
ABCDE
Troubleshooting
Action
Step 1 a Move the width and length guides in the tray to the correct positions for the size of the paper loaded.
b Resend the print job.
Yes
Go to step 2.
No
The problem is solved.
Is the print still skewed?
Step 2 a Check if you are printing on a paper that is supported by the tray.
b Resend the print job.
Contact
The problem is solved.
Is the print still skewed?
Printer is printing solid black pages
182
Action
Step 1 a Reinstall the imaging unit.
1 Remove the toner cartridge, and then the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
2 Install the imaging unit, and then the cartridge.
b Resend the print job.
Yes
Go to step 2.
Is the printer printing solid black pages?
Step 2
Replace the imaging unit, and then resend the print job.
Is the printer printing solid black pages?
No
The problem is solved.
Contact
The problem is solved.
Troubleshooting 183
Transparency print quality is poor
Action
Step 1
From the printer control panel, set the paper type in the Paper menu to match the paper loaded in the tray.
Yes
Go to step 2.
No
Set the paper type to
Transparency.
Is the paper type for the tray set to Transparency?
Step 2 a Check if you are using a recommended type of transparency.
b Resend the print job.
Contact
The problem is solved.
Is the print quality still poor?
Streaked horizontal lines appear on prints
ABCDE
ABCDE
ABCDE
Action Yes
Step 1 a Depending on your operating system, specify the tray or feeder from Printing Preferences or the Print dialog.
b Resend the print job.
Go to step 2.
Do streaked horizontal lines appear on prints?
Step 2
From the printer control panel, set the paper type and weight in the Paper menu to match the paper loaded in the tray.
Go to step 3.
Do the paper type and weight match the type and weight of the paper in the tray?
Step 3 a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it.
b Resend the print job.
Go to step 4.
Do streaked horizontal lines appear on prints?
No
The problem is solved.
Change the paper type and weight to match the paper loaded in the tray.
The problem is solved.
Troubleshooting
Action
Step 4 a Reinstall the imaging unit.
1 Remove the toner cartridge, and then the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
2 Install the imaging unit, and then the cartridge.
b Resend the print job.
Yes
Go to step 5.
Do streaked horizontal lines appear on prints?
Step 5
Replace the imaging unit, and then resend the print job.
Do streaked horizontal lines appear on prints?
No
The problem is solved.
Contact
The problem is solved.
Streaked vertical lines appear on prints
Leading edge
ABCDE
ABCDE
ABCDE
Trailing edge
Action Yes
Step 1 a Depending on your operating system, specify the paper type, texture, and weight from Printing Preferences or from the Print dialog.
b Resend the print job.
Go to step 2.
Do streaked vertical lines appear on prints?
No
The problem is solved.
184
Troubleshooting 185
Action
Step 2
From the printer control panel, set the paper texture, type, and weight in the Paper menu to match the paper loaded in the tray.
Yes
Go to step 3.
Do the paper texture, type, and weight match the paper in the tray?
Step 3 a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it.
b Resend the print job.
Go to step 4.
Do streaked vertical lines appear on prints?
Step 4 a Reinstall the imaging unit.
1 Remove the toner cartridge, and then the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
2 Install the imaging unit, and then the cartridge.
b Resend the print job.
Go to step 5.
Do streaked vertical lines appear on prints?
Step 5
Replace the imaging unit, and then resend the print job.
Do streaked vertical lines appear on prints?
The problem is solved.
Contact
http://support.lexm
ark.com
or your service representative.
The problem is solved.
No
Do one or more of the following:
• Specify the paper texture, type, and weight from the tray settings to match the paper loaded in the tray.
• Change the paper loaded in the tray to match the paper texture, type, and weight specified in the tray settings.
The problem is solved.
Troubleshooting
Horizontal voids appear on prints
Leading edge
Trailing edge
Action Yes
Step 1 a Make sure your software program is using a correct fill pattern.
b Resend the print job.
Go to step 2.
Do horizontal voids appear on prints?
Step 2 a Load the specified tray or feeder with a recommended type of paper.
b Resend the print job.
Go to step 3.
Do horizontal voids appear on prints?
Step 3 a Redistribute the toner in the imaging unit.
1 Remove the toner cartridge, and then the imaging unit.
2 Firmly shake the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
3 Reinstall the imaging unit, and then the cartridge.
b Resend the print job.
Go to step 4.
Do horizontal voids appear on prints?
Step 4
Replace the imaging unit, and then resend the print job.
Do horizontal voids appear on prints?
No
The problem is solved.
The problem is solved.
The problem is solved.
Contact
The problem is solved.
186
Troubleshooting
Vertical voids appear on prints
Leading edge
Trailing edge
Action Yes
Step 1 a Make sure your software program is using a correct fill pattern.
b Resend the print job.
Go to step 2.
Do vertical voids appear on prints?
Step 2 a From the printer control panel, set the paper type and weight in the Paper menu to match the paper loaded in the tray.
b Resend the print job.
Go to step 3.
Do vertical voids appear on prints?
Step 3
Check if you are using a recommended type of paper.
a Load the indicated tray or feeder with a recommended type of paper.
b Resend the print job.
Go to step 4.
No
The problem is solved.
The problem is solved.
The problem is solved.
Do vertical voids appear on prints?
Step 4 a Redistribute the toner in the imaging unit.
1 Remove the toner cartridge, and then the imaging unit.
2 Firmly shake the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
3 Reinstall the imaging unit, and then the cartridge.
b Resend the print job.
Contact
Note: The laser scanning unit may be defective.
The problem is solved.
Do vertical voids appear on prints?
187
Troubleshooting
Toner specks appear on prints
Action
Replace the imaging unit, and then resend the print job.
Do toner specks appear on prints?
Toner fog or background shading appears on prints
Yes
Contact
No
The problem is solved.
188
ABCDE
ABCDE
ABCDE
Action
Step 1
Reinstall the imaging unit.
a Remove, and then install the imaging unit.
b Resend the print job.
Does fog or shading appear on prints?
Step 2
Replace the imaging unit, and then resend the print job.
Does fog or shading appear on prints?
Yes
Go to step 2.
No
The problem is solved.
Contact
http://support.lexm
ark.com
or your service representative.
The problem is solved.
Toner rubs off
Leading edge
ABC
DEF
Trailing edge
Troubleshooting 189
Action
Step 1
From the Paper menu on the printer control panel, check the paper type, texture, and weight.
Yes
Go to step 2.
Do the paper type, texture, and weight match the paper loaded in the tray?
Step 2
Resend the print job.
Contact
No
Specify the paper type, texture, and weight from the tray settings to match the paper loaded in the tray.
The problem is solved.
Does the toner still rub off?
Uneven print density
Action
Replace the imaging unit, and then resend the print job.
Is the print density uneven?
MS312 and MS317 print quality problem
Characters have jagged or uneven edges
Yes
Contact
No
The problem is solved.
Troubleshooting
Action
Step 1 a Print a font sample list to check if the fonts you are using are supported by the printer.
1 From the printer control panel, navigate to:
Yes
Go to step 2.
> Reports > > Print Fonts >
2 Press the arrow buttons until PCL Fonts or PostScript
Fonts appears, and then press .
b Use a font that is supported by the printer or install the font that you want to use. For more information, contact your system support person.
c Resend the print job.
No
The problem is solved.
Do prints still contain characters that have jagged or uneven edges?
Step 2 a Use a font that is supported by the printer or install the font that you want to use in your computer. For more information, contact your system support person.
b Resend the print job.
Contact
The problem is solved.
Do prints still contain characters that have jagged or uneven edges?
MS315, MS415, and MS417 print quality problem
Characters have jagged or uneven edges
190
Troubleshooting
Action
Step 1 a Print a font sample list to check if the fonts you are using are supported by the printer.
1 From the control panel, navigate to:
Menus > Reports > Print Fonts
2 Select PCL Fonts or PostScript Fonts.
b Resend the print job.
Yes
Go to step 2.
Are you using fonts that are supported by the printer?
Step 2
Check if the fonts installed on the computer are supported by the printer.
The problem is solved.
Are the fonts installed on the computer supported by the printer?
Embedded Web Server does not open
Action
Step 1 a Turn on the printer.
b Open a Web browser, and then type the printer IP address.
c Press Enter.
Yes
The problem is solved.
Does the Embedded Web Server open?
Step 2
Make sure the printer IP address is correct.
a View the printer IP address:
• From the TCP/IP section in the Network/Ports menu
• By printing a network setup page or menu settings page, and then finding the TCP/IP section
Note: An IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
b Open a Web browser, and then type the IP address.
Note: Depending on the network settings, you may need to type “ https://” instead of “http://” before the printer IP address to access the Embedded Web Server.
c Press Enter.
The problem is solved.
Does the Embedded Web Server open?
No
Select a font that is supported by the printer.
Contact
No
Go to step 2.
Go to step 3.
191
Troubleshooting 192
Action Yes
Step 3
Check if the network is working.
a Print a network setup page.
b Check the first section of the network setup page and confirm that the status is Connected.
The problem is solved.
Note: If the status is Not Connected, then the connection may be intermittent, or the network cable may be defective.
Contact your system support person for a solution, and then print another network setup page.
c Open a Web browser, and then type the printer IP address.
d Press Enter.
Does the Embedded Web Server open?
Step 4
Check if the cable connections to the printer and print server are secure.
a Connect the cables properly. For more information, see the setup documentation that came with the printer.
b Open a Web browser, and then type the printer IP address.
c Press Enter.
The problem is solved.
Does the Embedded Web Server open?
Step 5
Temporarily disable the Web proxy servers.
Proxy servers may block or restrict you from accessing certain
Web sites including the Embedded Web Server.
The problem is solved.
Does the Embedded Web Server open?
No
Go to step 4.
Go to step 5.
Contact your system support person.
Contacting customer support
Before contacting customer support, make sure to have the following information:
• Printer problem
• Error message
• Printer model type and serial number
Go to http://support.lexmark.com
to receive e
‑mail or chat support, or browse through the library of manuals, support documentation, drivers, and other downloads.
Technical support via telephone is also available. In the U.S. or Canada, call 1-800-539-6275. For other countries or regions, go to http://support.lexmark.com
.
Notices 193
Notices
Product information
Product name:
Lexmark MS312dn, MS315dn, MS317dn, MS415dn, MS417dn
Machine type:
4514
Model(s):
330, 335, 530
Edition notice
March 2017
The following paragraph does not apply to any country where such provisions are inconsistent with local
law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY
KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or implied warranties in certain transactions; therefore, this statement may not apply to you.
This publication could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in later editions. Improvements or changes in the products or the programs described may be made at any time.
References in this publication to products, programs, or services do not imply that the manufacturer intends to make these available in all countries in which it operates. Any reference to a product, program, or service is not intended to state or imply that only that product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any existing intellectual property right may be used instead. Evaluation and verification of operation in conjunction with other products, programs, or services, except those expressly designated by the manufacturer, are the user’s responsibility.
For Lexmark technical support, visit http://support.lexmark.com
.
For information on supplies and downloads, visit www.lexmark.com
.
© 2017 Lexmark International, Inc.
All rights reserved.
GOVERNMENT END USERS
The Software Program and any related documentation are "Commercial Items," as that term is defined in 48
C.F.R. 2.101, "Computer Software" and "Commercial Computer Software Documentation," as such terms are used in 48 C.F.R. 12.212 or 48 C.F.R. 227.7202, as applicable. Consistent with 48 C.F.R. 12.212 or 48 C.F.R.
227.7202-1 through 227.7207-4, as applicable, the Commercial Computer Software and Commercial Software
Documentation are licensed to the U.S. Government end users (a) only as Commercial Items and (b) with only those rights as are granted to all other end users pursuant to the terms and conditions herein.
Notices 194
Trademarks
Lexmark, the Lexmark logo, MarkNet, and MarkVision are trademarks or registered trademarks of Lexmark
International, Inc. in the United States and/or other countries.
Google Cloud Print is a trademark of Google Inc.
Mac and the Mac logo are trademarks of Apple Inc., registered in the U.S. and other countries.
Microsoft and Windows are either registered trademarks or trademarks of the Microsoft group of companies in the United States and other countries.
Mopria®, the Mopria® logo, and the Mopria® Alliance logo are registered trademarks and service marks of Mopria
Alliance, Inc. in the United States and other countries. Unauthorized use is strictly prohibited.
PCL® is a registered trademark of the Hewlett-Packard Company. PCL is Hewlett-Packard Company’s designation of a set of printer commands (language) and functions included in its printer products. This printer is intended to be compatible with the PCL language. This means the printer recognizes PCL commands used in various application programs, and that the printer emulates the functions corresponding to the commands.
PostScript is a registered trademark of Adobe Systems Incorporated in the United States and/or other countries.
The following terms are trademarks or registered trademarks of these companies:
Albertus
Antique Olive
Apple-Chancery
Arial
CG Times
The Monotype Corporation plc
Monsieur Marcel OLIVE
Apple Computer, Inc.
The Monotype Corporation plc
Based on Times New Roman under license from The Monotype Corporation plc, is a product of Agfa Corporation
Apple Computer, Inc.
Linotype-Hell AG and/or its subsidiaries
Chicago
Clarendon
Eurostile
Geneva
GillSans
Helvetica
Nebiolo
Apple Computer, Inc.
The Monotype Corporation plc
Linotype-Hell AG and/or its subsidiaries
Hoefler Jonathan Hoefler Type Foundry
ITC Avant Garde Gothic International Typeface Corporation
ITC Bookman International Typeface Corporation
ITC Mona Lisa
ITC Zapf Chancery
Joanna
Marigold
Monaco
New York
Oxford
International Typeface Corporation
International Typeface Corporation
The Monotype Corporation plc
Arthur Baker
Apple Computer, Inc.
Apple Computer, Inc.
Arthur Baker
Notices 195
Palatino
Stempel Garamond
Taffy
Times New Roman
Univers
Linotype-Hell AG and/or its subsidiaries
Linotype-Hell AG and/or its subsidiaries
Agfa Corporation
The Monotype Corporation plc
Linotype-Hell AG and/or its subsidiaries
All other trademarks are the property of their respective owners.
AirPrint and the AirPrint logo are trademarks of Apple, Inc.
Federal Communications Commission (FCC) compliance information statement
This product has been tested and found to comply with the limits for a Class B digital device, pursuant to Part
15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
The FCC Class B limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult your point of purchase or service representative for additional suggestions.
The manufacturer is not responsible for radio or television interference caused by using other than recommended cables or by unauthorized changes or modifications to this equipment. Unauthorized changes or modifications could void the user's authority to operate this equipment.
Note: To assure compliance with FCC regulations on electromagnetic interference for a Class B computing device, use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach or 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations.
Any questions regarding this compliance information statement should be directed to:
Director of Lexmark Technology & Services
Lexmark International, Inc.
740 West New Circle Road
Lexington, KY 40550
(859) 232–3000
Licensing notices
All licensing notices associated with this product can be viewed from the root directory of the documentation
CD.
Notices 196
Noise emission levels
The following measurements were made in accordance with ISO 7779 and reported in conformance with ISO
9296.
Note: Some modes may not apply to your product.
1-meter average sound pressure, dBA
Printing One-sided: 53 (MS312, MS315,
MS317), 54 (MS415, MS417); Twosided: 52 (MS312, MS317), 53 (MS315),
54 (MS415, MS417)
Ready 15
Values are subject to change. See www.lexmark.com
for current values.
Waste from Electrical and Electronic Equipment (WEEE) directive
The WEEE logo signifies specific recycling programs and procedures for electronic products in countries of the
European Union. We encourage the recycling of our products.
If you have further questions about recycling options, visit the Lexmark Web site at www.lexmark.com
for your local sales office phone number.
India E-Waste notice
This product complies with the India E-Waste (Management and Handling) Rules, 2011, which prohibit use of lead, mercury, hexavalent chromium, polybrominated biphenyls, or polybrominated diphenyl ethers in concentrations exceeding 0.1％ by weight and 0.01% by weight for cadmium, except for the exemption set in
Schedule II of the Rules.
Product disposal
Do not dispose of the printer or supplies in the same manner as normal household waste. Consult your local authorities for disposal and recycling options.
Static sensitivity notice
Notices 197
This symbol identifies static-sensitive parts. Do not touch the areas near these symbols without first touching a metal surface in an area away from the symbol.
ENERGY STAR
Any Lexmark product bearing the ENERGY STAR emblem on the product or on a start-up screen is certified to comply with Environmental Protection Agency (EPA) ENERGY STAR requirements as configured when shipped by Lexmark.
Temperature information
Ambient operating temperature
Shipping temperature
Storage temperature and relative humidity
16 to 32°C (60 to 90°F)
-40 to 43.3°C (-40 to 110°F)
2 to 35°C (34 to 95°F)
8 to 80% RH
Laser notice
The printer is certified in the U.S. to conform to the requirements of DHHS 21 CFR, Chapter I, Subchapter J for
Class I (1) laser products, and elsewhere is certified as a Class I laser product conforming to the requirements of IEC 60825-1.
Class I laser products are not considered to be hazardous. The printer contains internally a Class IIIb (3b) laser that is nominally a 7 milliwatt gallium arsenide laser operating in the wavelength of 655-675 nanometers. The laser system and printer are designed so there is never any human access to laser radiation above a Class I level during normal operation, user maintenance, or prescribed service condition.
Laser advisory label
A laser notice label may be affixed to this printer as shown:
Notices 198
DANGER - Invisible laser radiation when cartridges are removed and interlock defeated. Avoid exposure to laser beam.
PERIGO - Radiação a laser invisível será liberada se os cartuchos forem removidos e o lacre rompido. Evite a exposição aos feixes de laser.
Opasnost - Nevidljivo lasersko zračenje kada su kasete uklonjene i poništena sigurnosna veza. Izbjegavati izlaganje zracima.
NEBEZPEČÍ - Když jsou vyjmuty kazety a je odblokována pojistka, ze zařízení je vysíláno neviditelné laserové záření. Nevystavujte se působení laserového paprsku.
FARE - Usynlig laserstråling, når patroner fjernes, og spærreanordningen er slået fra. Undgå at blive udsat for laserstrålen.
GEVAAR - Onzichtbare laserstraling wanneer cartridges worden verwijderd en een vergrendeling wordt genegeerd. Voorkom blootstelling aan de laser.
DANGER - Rayonnements laser invisibles lors du retrait des cartouches et du déverrouillage des loquets. Eviter toute exposition au rayon laser.
VAARA - Näkymätöntä lasersäteilyä on varottava, kun värikasetit on poistettu ja lukitus on auki. Vältä lasersäteelle altistumista.
GEFAHR - Unsichtbare Laserstrahlung beim Herausnehmen von Druckkassetten und offener Sicherheitssperre. Laserstrahl meiden.
ΚΙΝΔΥΝΟΣ - Έκλυση αόρατης ακτινοβολίας laser κατά την αφαίρεση των κασετών και την απασφάλιση της μανδάλωσης. Αποφεύγετε την έκθεση στην
ακτινοβολία laser.
VESZÉLY – Nem látható lézersugárzás fordulhat elő a patronok eltávolításakor és a zárószerkezet felbontásakor. Kerülje a lézersugárnak való kitettséget.
PERICOLO - Emissione di radiazioni laser invisibili durante la rimozione delle cartucce e del blocco. Evitare l´esposizione al raggio laser.
FARE – Usynlig laserstråling når kassettene tas ut og sperren er satt ut av spill. Unngå eksponering for laserstrålen.
NIEBEZPIECZEŃSTWO - niewidzialne promieniowanie laserowe podczas usuwania kaset i blokady. Należy unikać naświetlenia promieniem lasera.
ОПАСНО! Невидимое лазерное излучение при извлеченных картриджах и снятии блокировки. Избегайте воздействия лазерных лучей.
Pozor – Nebezpečenstvo neviditeľného laserového žiarenia pri odobratých kazetách a odblokovanej poistke. Nevystavujte sa lúčom.
PELIGRO: Se producen radiaciones láser invisibles al extraer los cartuchos con el interbloqueo desactivado. Evite la exposición al haz de láser.
FARA – Osynlig laserstrålning när patroner tas ur och spärrmekanismen är upphävd. Undvik exponering för laserstrålen.
危 险 - 当移除碳粉盒及互锁失效时会产生看不见的激光辐射，请避免暴露在激光光束下。
危險 - 移除碳粉匣與安全連續開關失效時會 產生看不見的雷射輻射。請避免曝露在雷射光束下。
危険 - カートリッジが取り外され、内部ロックが無効になると、見えないレーザー光が放射されます。 このレーザー光に当たらないようにしてください。
Power consumption
Product power consumption
The following table documents the power consumption characteristics of the product.
Note: Some modes may not apply to your product.
Mode
Printing
Description
The product is generating hard
‑copy output from electronic inputs.
NA
7
3
0.5
0.0
Power consumption (Watts)
MS312, MS317: 520 (one-sided),
340 (two-sided); MS315, MS415,
MS417: 560 (one-sided); 380 (twosided)
NA Copy
Scan
The product is generating hard
‑copy output from hard‑copy original documents.
The product is scanning hard
‑copy documents.
Ready The product is waiting for a print job.
Sleep Mode The product is in a high
‑level energy‑saving mode.
Hibernate The product is in a low
‑level energy‑saving mode.
Off The product is plugged into an electrical outlet, but the power switch is turned off.
The power consumption levels listed in the previous table represent time-averaged measurements.
Instantaneous power draws may be substantially higher than the average.
Values are subject to change. See www.lexmark.com
for current values.
Notices 199
Sleep Mode
This product is designed with an energy-saving mode called Sleep Mode. The Sleep Mode saves energy by lowering power consumption during extended periods of inactivity. The Sleep Mode is automatically engaged after this product is not used for a specified period of time, called the Sleep Mode Timeout.
Factory default Sleep Mode Timeout for this product (in minutes): 20
By using the configuration menus, the Sleep Mode Timeout can be modified between 1 minute and 120 minutes.
Setting the Sleep Mode Timeout to a low value reduces energy consumption, but may increase the response time of the product. Setting the Sleep Mode Timeout to a high value maintains a fast response, but uses more energy.
Hibernate Mode
This product is designed with an ultra
‑low power operating mode called Hibernate mode. When operating in
Hibernate Mode, all other systems and devices are powered down safely.
The Hibernate mode can be entered in any of the following methods:
• Using the Hibernate Timeout
• Using the Schedule Power modes
• Using the Sleep/Hibernate button
Factory default Hibernate Timeout for this product in all countries or regions 3 days
The amount of time the printer waits after a job is printed before it enters Hibernate mode can be modified between one hour and one month.
Off mode
If this product has an off mode which still consumes a small amount of power, then to completely stop product power consumption, disconnect the power supply cord from the electrical outlet.
Total energy usage
It is sometimes helpful to calculate the total product energy usage. Since power consumption claims are provided in power units of Watts, the power consumption should be multiplied by the time the product spends in each mode in order to calculate energy usage. The total product energy usage is the sum of each mode's energy usage.
Industry Canada compliance statement
This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment
Standard ICES-003.
Avis de conformité aux normes de l’industrie du Canada
Cet appareil numérique de classe B est conforme aux exigences de la norme canadienne relative aux
équipements pouvant causer des interférences NMB-003.
Notices 200
European Community (EC) directives conformity
This product is in conformity with the protection requirements of EC Council directives 2014/30/EU, 2014/35/EU,
2009/125/EC, and 2011/65/EU on the approximation and harmonization of the laws of the Member States relating to electromagnetic compatibility, safety of electrical equipment designed for use within certain voltage limits, the ecodesign of energy-related products, and on the restrictions of use of certain hazardous substances in electrical and electronic equipment.
The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY,
40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY. A declaration of conformity to the requirements of the
Directives is available upon request from the Authorized Representative or may be obtained at www.lexmark.com/en_us/about/regulatory-compliance/european-union-declaration-of-conformity.html
.
This product satisfies the Class B limits of EN 55022 and EN55032 and safety requirements of EN 60950
‑1 or
EN 62368-1.
STATEMENT OF LIMITED WARRANTY FOR LEXMARK LASER PRINTERS,
LEXMARK LED PRINTERS, AND LEXMARK MULTIFUNCTION LASER
PRINTERS
Lexmark International, Inc., Lexington, KY
This limited warranty applies to the United States and Canada. For customers outside the U.S., refer to the country-specific warranty information that came with your product.
This limited warranty applies to this product only if it was originally purchased for your use, and not for resale, from Lexmark or a Lexmark Remarketer, referred to in this statement as “Remarketer.”
Limited warranty
Lexmark warrants that this product:
—Is manufactured from new parts, or new and serviceable used parts, which perform like new parts
—Is, during normal use, free from defects in material and workmanship
If this product does not function as warranted during the warranty period, contact a Remarketer or Lexmark for repair or replacement (at Lexmark's option).
If this product is a feature or option, this statement applies only when that feature or option is used with the product for which it was intended. To obtain warranty service, you may be required to present the feature or option with the product.
If you transfer this product to another user, warranty service under the terms of this statement is available to that user for the remainder of the warranty period. You should transfer proof of original purchase and this statement to that user.
Limited warranty service
The warranty period starts on the date of original purchase as shown on the purchase receipt and ends 12 months later provided that the warranty period for any supplies and for any maintenance items included with the printer shall end earlier if it, or its original contents, are substantially used up, depleted, or consumed. Fuser
Notices 201
Units, Transfer/Transport Units, Paper Feed items, if any, and any other items for which a Maintenance Kit is available are substantially consumed when the printer displays a “Life Warning” or “Scheduled Maintenance” message for such item.
To obtain warranty service you may be required to present proof of original purchase. You may be required to deliver your product to the Remarketer or Lexmark, or ship it prepaid and suitably packaged to a Lexmark designated location. You are responsible for loss of, or damage to, a product in transit to the Remarketer or the
Lexmark designated location.
When warranty service involves the exchange of a product or part, the item replaced becomes the property of the Remarketer or Lexmark. The replacement may be a new or repaired item.
The replacement item assumes the remaining warranty period of the original product.
Replacement is not available to you if the product you present for exchange is defaced, altered, in need of a repair not included in warranty service, damaged beyond repair, or if the product is not free of all legal obligations, restrictions, liens, and encumbrances.
As part of your warranty service and/or replacement, Lexmark may update the firmware in your printer to the latest version. Firmware updates may modify printer settings and cause counterfeit and/or unauthorized products, supplies, parts, materials (such as toners and inks), software, or interfaces to stop working. Authorized use of genuine Lexmark products will not be impacted.
Before you present this product for warranty service, remove all print cartridges, programs, data, and removable storage media (unless directed otherwise by Lexmark).
For further explanation of your warranty alternatives and the nearest Lexmark authorized servicer in your area contact Lexmark on the World Wide Web.
Remote technical support is provided for this product throughout its warranty period. For products no longer covered by a Lexmark warranty, technical support may not be available or only be available for a fee.
Extent of limited warranty
Lexmark does not warrant uninterrupted or error-free operation of any product or the durability or longevity of prints produced by any product.
Warranty service does not include repair of failures caused by:
—Modification or unauthorized attachments
—Accidents, misuse, abuse or use inconsistent with Lexmark user’s guides, manuals, instructions or guidance
—Unsuitable physical or operating environment
—Maintenance by anyone other than Lexmark or a Lexmark authorized servicer
—Operation of a product beyond the limit of its duty cycle
—Use of printing media outside of Lexmark specifications
—Refurbishment, repair, refilling or remanufacture by a third party of products, supplies or parts
—Products, supplies, parts, materials (such as toners and inks), software, or interfaces not furnished by Lexmark
TO THE EXTENT PERMITTED BY APPLICABLE LAW, NEITHER LEXMARK NOR ITS THIRD PARTY SUPPLIERS
OR REMARKETERS MAKE ANY OTHER WARRANTY OR CONDITION OF ANY KIND, WHETHER EXPRESS
OR IMPLIED, WITH RESPECT TO THIS PRODUCT, AND SPECIFICALLY DISCLAIM THE IMPLIED
WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND
SATISFACTORY QUALITY. ANY WARRANTIES THAT MAY NOT BE DISCLAIMED UNDER APPLICABLE LAW
ARE LIMITED IN DURATION TO THE WARRANTY PERIOD. NO WARRANTIES, EXPRESS OR IMPLIED, WILL
Notices 202
APPLY AFTER THIS PERIOD. ALL INFORMATION, SPECIFICATIONS, PRICES, AND SERVICES ARE SUBJECT
TO CHANGE AT ANY TIME WITHOUT NOTICE.
Limitation of liability
Your sole remedy under this limited warranty is set forth in this document. For any claim concerning performance or nonperformance of Lexmark or a Remarketer for this product under this limited warranty, you may recover actual damages up to the limit set forth in the following paragraph.
Lexmark's liability for actual damages from any cause whatsoever will be limited to the amount you paid for the product that caused the damages. This limitation of liability will not apply to claims by you for bodily injury or damage to real property or tangible personal property for which Lexmark is legally liable. IN NO EVENT WILL
LEXMARK BE LIABLE FOR ANY LOST PROFITS, LOST SAVINGS, INCIDENTAL DAMAGE, OR OTHER
ECONOMIC OR CONSEQUENTIAL DAMAGES. This is true even if you advise Lexmark or a Remarketer of the possibility of such damages. Lexmark is not liable for any claim by you based on a third party claim.
This limitation of remedies also applies to claims against any Suppliers and Remarketers of Lexmark. Lexmark's and its Suppliers' and Remarketers' limitations of remedies are not cumulative. Such Suppliers and Remarketers are intended beneficiaries of this limitation.
Additional rights
Some states do not allow limitations on how long an implied warranty lasts, or do not allow the exclusion or limitation of incidental or consequential damages, so the limitations or exclusions contained above may not apply to you.
This limited warranty gives you specific legal rights. You may also have other rights that vary from state to state.
Patent acknowledgment
The use of this product or service is subject to the reasonable, non-discriminatory terms in the Intellectual
Property Rights (IPR) Disclosure of Certicom Corp. at the IETF for Elliptic Curve Cryptography (ECC) Cipher
Suites for Transport Layer Security (TLS) implemented in the product or service.
The use of this product or service is subject to the reasonable, non-discriminatory terms in the Intellectual
Property Rights (IPR) Disclosure of Certicom Corp. at the IETF for TLS Elliptic Curve Cipher Suites with
SHA-256/382 and AES Galois Counter Mode (GCM) implemented in the product or service.
The use of this product or service is subject to the reasonable, non-discriminatory terms in the Intellectual
Property Rights (IPR) Disclosure of Certicom Corp. at the IETF for TLS Suite B Profile for Transport Layer Security
(TLS) implemented in the product or service.
The use of this product or service is subject to the reasonable, non-discriminatory terms in the Intellectual
Property Rights (IPR) Disclosure of Certicom Corp. at the IETF for Addition of the Camellia Cipher Suites to
Transport Layer Security (TLS) implemented in the product or service.
The use of certain patents in this product or service is subject to the reasonable, non-discriminatory terms in the Intellectual Property Rights (IPR) Disclosure of Certicom Corp. at the IETF for AES-CCM ECC Cipher Suites for TLS implemented in the product or service.
The use of this product or service is subject to the reasonable, non-discriminatory terms in the Intellectual
Property Rights (IPR) Disclosure of Certicom Corp. at the IETF for IKE and IKEv2 Authentication Using the Eliptic
Curve Digital Signature Algorithm (ECDSA) implemented in the product or service.
Notices 203
The use of this product or service is subject to the reasonable, non-discriminatory terms in the Intellectual
Property Rights (IPR) Disclosure of Certicom Corp. at the IETF for Suite B Cryptographic Suites for IPSec implemented in the product or service.
The use of this product or service is subject to the reasonable, non-discriminatory terms in the Intellectual
Property Rights (IPR) Disclosure of Certicom Corp. at the IETF for Algorithms for Internet Key Exchange version
1 (IKEv1) implemented in the product or service.
Index 204
Index
A
accessing the controller board 13
accessing the Embedded Web
accessing the remote control panel
adding hardware options
adding internal options
adjusting printer display
adjusting toner darkness 54, 55
administrator settings
AirPrint
assigning custom paper
B
C
cables
canceling a print job
from the printer control
Cannot collate large document
Cannot defrag flash memory
cannot open Embedded Web
card stock loading, multipurpose
Cartridge nearly low [88.xy] 151
Cartridge very low, [x] estimated
Cartridge, imaging unit mismatch
Change [paper source] to
[custom string] load
Change [paper source] to
[custom type name] load
Change [paper source] to [paper
size] load [orientation] 143, 146
Change [paper source] to [paper type] [paper size] load
checking an unresponsive
checking the status of parts and
checking the virtual display using the Embedded Web
cleaning
exterior of the printer 133 interior of the printer 133 cleaning the printer 133
Complex page may misprint
Complex page, some data may
confidential data
confidential jobs
Configuration change, some held
jobs were not restored [57] 147
configuration information
configurations
configuring
supply notifications, imaging
supply notifications, toner
configuring custom paper
configuring supply
configuring the Universal paper
connecting to a wireless network using Personal Identification
using Push Button Configuration
using the Embedded Web
using wireless setup wizard 21
conservation settings
Eco
contacting customer support 192
factory defaults, restoring 69
control panel, printer
buttons 27 indicator light 27, 31
controller board
creating the printer control panel
Index 205
Credentials invalid. Print job
custom paper type
assigning 42, 44 configuring 42
custom paper type name
Custom Type [x]
Custom Type [x] name
customer support
D
Defective flash detected [51] 147
Defective flash memory [51] 143
device and network settings
directory list
display troubleshooting
display, printer control panel
documents, printing
E
Eco
embedded solutions
Embedded Web Server
accessing the remote control
copying settings to other
modifying confidential print
Embedded Web Server —
Security: Administrator's Guide
Embedded Web Server—
Security: Administrator’s Guide
emission notices 195, 196, 199
envelopes loading, multipurpose
environmental settings
Eco
printer display brightness,
erasing non
‑volatile memory 72 erasing volatile memory 72
Ethernet network preparing to set up for Ethernet
Ethernet setup
F
factory defaults, restoring 63, 69
finding more information about
Flash memory unformatted
font sample list
G
General Settings menu 102, 106
Google Cloud Print
green settings
Eco
H
hardware options, adding
Hibernate mode
Hibernate Timeout
I
imaging unit
Imaging unit nearly low
Imaging unit very low, [x] estimated pages remain
Incorrect paper size, open [paper
individual settings
installing
installing an optional card 14
installing software
Local Printer Settings Utility 28
installing the printer software 18
Insufficient memory for Flash
Memory Defragment operation
Insufficient memory to collate job
Insufficient memory to support
Resource Save feature [35] 147
Insufficient memory, some Held
Insufficient memory, some held
jobs will not be restored [37] 148
internal options, adding
Index 206
J
jams
L
labels, paper
letterhead loading, multipurpose
Lexmark Mobile Print
Load [paper source] with [custom
Load [paper source] with [custom
Load [paper source] with [paper
Load [paper source] with [paper type] [paper size]
Load multipurpose feeder with
[custom string] [orientation] 154
Load multipurpose feeder with
[custom type name]
Load multipurpose feeder with
Load multipurpose feeder with
[paper type] [paper size]
loading
trays 34 loading the optional tray 34 loading the standard tray 34
Local Printer Settings Utility
M
memory
Memory low, no Resource Save
menu settings
loading on multiple printers 61
menu settings page
menus
in Local Printer Settings
mobile device
Mopria Print Service
multipurpose feeder
N
Network [x] software error
Network error, port [x] [54] 144
Network error, standard port
network settings
network setup page
Networking Guide
Non
‑Lexmark [supply type], see
non
Not enough free space in flash
notices 195, 196, 197, 198, 199
number of remaining pages
O
optional card
optional tray
options
firmware cards 13 memory cards 13
ordering
ordering supplies
P
paper
Index 207 loading, multipurpose
setting size 33 setting type 33
paper feed troubleshooting message remains after jam is
paper jam in the duplex unit 130
paper jam in the multipurpose
paper jam in the rear door 129
paper jam in the standard
paper jam, clearing
in the multipurpose feeder 131
paper jams
paper labels loading, multipurpose
paper size
paper sizes
paper type
paper types
duplex support 52 supported by printer 52 where to load 52
Parallel port disabled [56] 155
parts
Personal Identification Number method
preparing to set up the printer on
print driver
print job canceling from the
canceling from the printer
print quality troubleshooting
characters have jagged
horizontal voids appear on
printer is printing solid black
repeating print defects appear
shadow images appear on
streaked horizontal lines appear
toner fog or background
shading 188 toner rubs off 188
toner specks appear on
transparency print quality is
Print quota exceeded. Print job
Print quota exceeded. Print job
print troubleshooting
incorrect characters print 166
incorrect margins on prints 174
jammed pages are not
job prints from wrong tray 166 job prints on wrong paper 166
multiple
‑language PDF files do
print job takes longer than
tray linking does not work 167
unexpected page breaks
printer
printer control panel
factory defaults, restoring 63
printer control panel PIN
printer control panel, virtual display using the Embedded Web
Printer had to restart. Last job
printer information
printer is printing blank
printer messages
Cannot collate large document
Index 208
Cannot defrag flash memory
Cartridge nearly low [88.xy] 151
Cartridge very low, [x] estimated
Cartridge, imaging unit
Change [paper source] to
[custom string] load
Change [paper source] to
[custom type name] load
Change [paper source] to
[paper size] load
Change [paper source] to
[paper type] [paper size] load
Complex page may misprint
Complex page, some data may
Configuration change, some held jobs were not restored
Credentials invalid. Print job
Defective flash detected
Defective flash memory [51] 143
Flash memory unformatted
Imaging unit nearly low
Imaging unit very low, [x] estimated pages remain
Incorrect paper size, open
Insufficient memory for Flash
Memory Defragment operation
Insufficient memory to collate
Insufficient memory to support
Resource Save feature
Insufficient memory, some Held
Insufficient memory, some held jobs will not be restored
Load [paper source] with
[custom string]
Load [paper source] with
[custom type name]
Load [paper source] with [paper
Load [paper source] with [paper type] [paper size]
Load multipurpose feeder with
[custom type name]
Load multipurpose feeder with
[paper size] [orientation] 154
Load multipurpose feeder with
[paper type] [paper size]
Load multipurpose feeder with
custom string] [orientation] 154
Memory low, no Resource Save
Network [x] software error
Network error, port [x] [54] 144
Network error, standard port
Non
‑Lexmark [supply type], see
Not enough free space in flash
Parallel port disabled [56] 155
Print quota exceeded. Print job
Print quota exceeded. Print job
Printer had to restart. Last job
Printer restart. Check last
Rear USB port disabled [56] 145
Reinstall missing or unresponsive cartridge
Reinstall missing or unresponsive imaging unit
Remove paper from standard
Replace cartridge, 0 estimated
Replace cartridge, printer region
Replace imaging unit, 0 estimated pages remain
Replace maintenance kit
Replace unsupported cartridge
Replace unsupported imaging
Serial option [x] error [54] 149
SMTP server not set up. Contact
system administrator. 149, 151
Standard network software
Standard parallel port disabled
Standard USB port disabled
Too many flash options installed
Too many trays attached
Too many trays. Remove some.
Unformatted flash detected
Unsupported option in slot [x]
printer options troubleshooting internal option is not
printer problems, solving
Printer restart. Check last
printer security
printer software, installing 18
Index 209 printing
printing a network setup
publications
Push Button Configuration method
Q
R
Rear USB port disabled [56] 145
recycled paper
recycling
Lexmark products 60 toner cartridges 60
Reinstall missing or unresponsive
Reinstall missing or unresponsive
remote control panel using Embedded Web
Remove paper from standard
repeating print defects appear on
Replace cartridge, 0 estimated
Replace cartridge, printer region
Replace imaging unit, 0 estimated pages remain
Replace maintenance kit
Replace unsupported cartridge
Replace unsupported imaging
replacing
reports
restoring factory default
S
Schedule Power Modes
security modifying confidential print
security settings
security Web page
printer security information 73
selecting a location for the
Serial option [x] error [54] 149
setting
setting Hibernate
Sleep mode
SMTP server not set up. Contact
system administrator. 149, 151
Standard network software error
Standard parallel port disabled
standard tray
Standard USB port disabled
storing
streaked horizontal lines appear
streaked vertical lines appear on
supplies
supplies, ordering
supply notifications
supported paper types and
T
tips
on using envelopes 49 on using labels 49
toner cartridge
toner cartridges
toner darkness
Too many flash options installed
Too many trays attached [58] 150
Too many trays. Remove some.
Index 210 transparencies loading, multipurpose
trays
troubleshooting cannot open Embedded Web
checking an unresponsive
solving basic printer
troubleshooting, display
troubleshooting, paper feed message remains after jam is
troubleshooting, print
incorrect characters print 166
incorrect margins on prints 174
jammed pages are not
job prints from wrong tray 166 job prints on wrong paper 166
multiple
‑language PDF files do
print job takes longer than
tray linking does not work 167
unexpected page breaks
troubleshooting, print quality
characters have jagged
horizontal voids appear on
printer is printing solid black
repeating print defects appear
shadow images appear on
streaked horizontal lines appear
toner fog or background
shading 188 toner rubs off 188
toner specks appear on
transparency print quality is
troubleshooting, printer options internal option is not
U
Unformatted flash detected
Universal paper size
Universal paper size settings
Unsupported option in slot [x]
User’s Guide
using
using Schedule Power
using Wireless Setup Utility 23
V
viewing
virtual display checking, using Embedded Web
volatility
W
wireless network
wireless network setup using the Embedded Web
Wireless Setup Assistant
Wireless Setup Utility
wireless setup wizard
X
advertisement
Key Features
- Laser
- 1200 x 1200 DPI
- Printing colours: Black
- A4 35 ppm
- Duplex printing
- Ethernet LAN
- LCD Built-in display
- Maximum duty cycle: 50000 pages per month
- Total number of input trays: 2 Total input capacity: 300 sheets Total output capacity: 150 sheets
- Internal memory: 128 MB Built-in processor 800 MHz