USA, INC. Limited hardware warranty POSBank USA, Inc. branded

USA, INC. Limited hardware warranty POSBank USA, Inc. branded
USA, INC. Limited hardware warranty
POSBank USA, Inc. branded hardware products purchased in the U.S. may come with a 90-day, 1-year, 3-year,
or other limited hardware warranty. POSBank USA may offer different delivery methods for warranty service,
including but not limited to parts and product, or mail-in service. Extensions of your limited hardware warranty
may also be available. To determine the warranty that came with your hardware product(s), or the warranty
extension that you purchased, see your invoice, or other sales documentation. Some components of the
hardware you purchased may have a shorter warranty than that listed on your invoice, or other sales
documentation. Additional details related to warranty duration are listed below.
What is covered by this limited hardware warranty?
This limited hardware warranty covers defects in materials and workmanship in your POSBank USA, Inc.
branded hardware products, including POSBank USA, Inc. banded peripheral products.
What is not covered by this limited hardware warranty?

Software, including without limitation, the operating system and software added to the POSBank USA,
Inc. branded hardware products through our factory-integration system, third-party software or the
reloading of software.

Hardware not purchased through POSBank USA, Inc.

External causes such as accident, abuse, misuse or problems with electrical power.

Servicing not authorized by POSBank USA, Inc.

Usage that is not in accordance with product instructions.

Failure to follow the product instructions or failure to perform preventive maintenance.

Using accessories, parts or components not supplied by POSBank USA, Inc.

Commercial hardware products that use, or in which have been installed, products or components
that have not been provided by POSBank USA, Inc.

Products with missing or altered serial numbers.

Products for which POSBank USA, Inc. has not received payment.

Normal wear and tear.
POSBANK USA, INC. RESPONSIBILITY FOR DEFECTS IN MATERIALS OR WORKMANSHIP IS LIMITED TO
REPAIR OR REPLACEMENT OF THE PRODUCT AS SET FORTH IN THIS WARRANTY STATEMENT. YOU SHOULD
MAKE PERIODIC BACKUP COPIES OF THE DATA AND PROGRAMS CONTAINED ON THE PRODUCT’S HARD DRIVE
OR OTHER STORAGE MEDIA TO PROTECT YOUR DATA AND AS A PRECAUTION AGAINST POSSIBLE
OPERATIONAL FAILURES. IT IS YOUR RESPONSIBILITY TO KEEP A SEPARATE BACKUP COPY OF THE SYSTEM
SOFTWARE, APPLICATION SOFTWARE, AND DATA. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND
YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE, PROVINCE TO PROVINCE OR
JURISDICTION TO JURISDICTION. POSBANK USA, INC. RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS
IN HARDWARE IS LIMITED TO REPAIR OR REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT.
EXCEPT FOR THE LIMITED WARRANTY EXPRESSLY STATED ABOVE FOR POSBANK USA, INC. BRANDED
PRODUCTS, POSBANK USA, INC. PROVIDES NO WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED,
INCLUDING BUT NOT LIMITED TO ANY WARRANTY OR CONDITION (1) OF MERCHANTABILITY, MERCHANTABLE
QUALITY, FITNESS FOR A PARTICULAR PURPOSE, PERFORMANCE, SUITABILITY OR NONINFRINGEMENT; (2)
RELATING TO ANY THIRD-PARTY PRODUCT OR SOFTWARE; OR (3) REGARDING THE RESULTS TO BE
OBTAINED FROM THE PRODUCT OR SOFTWARE. POSBANK USA, INC. EXPRESSLY DISCLAIMS ALL
WARRANTIES AND CONDITIONS NOT STATED IN THIS LIMITED WARRANTY.
THIS LIMITED WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THE
PRODUCT.
Hardware warranty support US Only 1-888-998-1767
Products Limited Warranty Period
Products Type
Limited Warranty
Period
Advanced Exchange
Period via Next Day
Service
Advanced Exchange
Period via Ground
Service
All-in-One & BoxPOS
3 Years
3 Months
N/A
POSMO,
2nd Display (CDP),
Thermal Receipt
Printers, & Scanner
1 Year
1 Month
N/A
Cash Drawers
3 Months
N/A
1 Month
Open Box Products &
Refurbished Products
3 Months
N/A
N/A
To be Eligible for Limited Warranty Coverage
Any person exercising a claim under this Limited Warranty must establish to the satisfaction of
POSBANK USA, INC. Both the date of purchase and that the Product was purchased new. The sales
receipt or invoice, showing the date of purchase of the Product is the proof of the date of
purchase.
POSBANK USA, INC. provide Warranty service through one or more of the following
options
IMPORTANT NOTE: Before you ship the product(s) to us, make sure to back up the data on the
hard drive(s) and any other storage device(s) in the product(s). You are responsible for removing
any confidential, proprietary or personal information regardless. We are not responsible for any of
your confidential, proprietary or personal information; lost or corrupted data; data or damaged or
lost.
Advanced Exchange Service
POSBANK USA, Inc. will provide you an exchange for your eligible inoperative POSBANK USA, Inc,
product located in the continental United States, which excludes Alaska and Hawaii. Products
provided as replacements may be new, refurbished or reconditioned at POSBANK USA, Inc., and
will be the same as, or functionally equivalent to, your original Product. Product for which a
replacement has been requested must be diagnosed by a POSBANK USA, Inc. technician to
determine the nature of the problem, and whether the Product is eligible for service under the
Product’s Limited Warranty before an exchange will be made.
Once the exchange has been initiated, the POSBANK USA, Inc. RMA department will ship out the
replacement product, prepaid by POSBANKUSA, Inc. if your request for this service is received by
3 PM EST Monday through Friday, except holidays. POSBANK is not responsible for delays caused
by factors beyond its reasonable control.
Replacement Products are to be retained by you and will be covered the balance of the period
remaining on the Limited Warranty for your original Product
The original Product must be received at the POSBANK USA, Inc. RMA department within 30 days
of shipment of the replacement Product. Use the pre-paid shipping label (included with the
exchange Product) with the Product box and packing material that came with the exchanged
Product to ship the defective Product back to POSBANK USA, Inc. If you fail to return the original
Product within 30 days of shipment of the replacement Product, you will be charged the “List Price”
of the Product.
If the Product returned to POSBANK USA, Inc. under this Program is determined not to be eligible
for coverage under the Product’s Limited Warranty, POSBANK USA, Inc. may, at its sole option,
charge you the related “shipping charges” and/or “List Price” of the Product, which is set forth in
the “What is not covered by this Limited Hardware Warranty” section.
The Advanced Exchange Service is subject to availability of replacement units. If a suitable
replacement unit is not available at the time of your request, and your Product is otherwise eligible
for coverage under the Limited Warranty, you may choose POSBANK USA, Inc. “Ship-in” repair
service.
POSBANK USA, Inc. Advanced Exchange Program is subject to change without notice.
For Ship-in Service:
Customer supplies box, pays shipping: Upon a determination by POSBank USA Inc, that your
product should be returned to POSBank USA Inc for repair or replacement, we will issue a Return
Material Authorization (RMA) number that you must include with your return. You must return the
product to us in its original or equivalent packaging, prepay shipping charges and ensure the
shipment or accept the risk if the product is lost or damaged in shipment, which could void
warranty coverage as customer-induced damage. We will return the repaired or replacement
product to you. We will pay to ship the repaired or replaced product to you if located in the
continental United States, which excludes Alaska and Hawaii.
Limitation of liability
IT IS UNDERSTOOD AND AGREED THAT POSBANK USA, INC.’S LIABILITY WHETHER IN
CONTRACT, IN TORT, UNDER ANY WARRANTY AND INCLUDING ANY ERRORS OR
OMISSIONS THEREIN, IN NEGLIGENCE OR OTHERWISE SHALL NOT EXCEED THE
RETURN OF THE AMOUNT OF THE PURCHASE PRICE PAID BY A PBUS TECH AUTHORIZED
DISTRIBUTOR. EXCEPT AS PROVIDED IN THIS WARRANTY AND TO THE MAXIMUM
EXTENT PERMITTED BY LAW, POSBANK USA, INC. IS NOT RESPONSIBLE FOR DIRECT,
SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH
OF WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING BUT
NOT LIMITED TO LOSS OF USE; LOSS OF REVENUE; LOSS OF ACTUAL OR ANTICIPATED
PROFITS (INCLUDING LOSS OF PROFITS ON CONTRACTS); LOSS OF THE USE OF
MONEY; LOSS OF ANTICIPATED SAVINGS; LOSS OF BUSINESS; LOSS OF
OPPORTUNITY; LOSS OF GOODWILL; LOSS OF REPUTATION; LOSS OF, DAMAGE TO,
COMPROMISE OR CORRUPTION OF DATA; OR ANY INDIRECT OR CONSEQUENTIAL LOSS
OR DAMAGE HOWSOEVER CAUSED INCLUDING THE REPLACEMENT OF EQUIPMENT AND
PROPERTY, AND COST OF RECOVERING, PROGRAMMING, OR REPRODUCING ANY
PROGRAM OR DATA STORED IN OR USED WITH THE POSBANK USA, INC. PRODUCT OR
ANY FAILURE TO MAINTAIN THE CONFIDENTIALITY OR INFORMATION STORED IN THE
POSBANK USA, INC. PRODUCT.
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER
RIGHTS, WHICH VARY FROM STATE TO STATE, PROVINCE TO PROVINCE OR
JURISDICTION TO JURISDICTION. SOME STATES DO NOT ALLOW THE EXCLUSION OR
LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE
LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
Limitation on Bringing Action
No action, regardless of form, arising out of the agreement to purchase the Product may be
brought by purchaser more than one year after the cause of action has accrued, unless such
limitation is expressly prohibited under applicable law.
Governing Law
This Warranty shall be governed by and construed in accordance with the laws of the State of
California without giving effect to any choice or conflict of law provision (of that or any other
jurisdiction) that would cause the application of laws of any jurisdiction other than the State of
California. The courts of Los Angeles County, California, United States of America, shall have
exclusive jurisdiction over any claim, action or proceeding relating directly or indirectly to this
Warranty. Should you have any questions concerning this Warranty, please call 1-888-998-1767
or email [email protected]
Mandatory Arbitration
All disputes between the parties arising out of or relating to this Warranty, including to interpret or
enforce the terms herein, shall be settled solely on an individual basis by binding arbitration in the
State of California, Los Angeles County, United States of America, before a single arbitrator
pursuant to the Commercial Arbitration Rules of the American Arbitration Association. The
arbitrator may award any legal or equitable remedy. The prevailing party shall be awarded its costs
and expenses incurred in any arbitration proceeding, including administrative expense. The courts
of Los Angeles County, California, United States of America shall have jurisdiction over the
arbitrating parties and may enforce the arbitrator's award.
Severability
If any portion of this Warranty is held to be illegal or unenforceable, such partial illegality or
unenforceability shall not affect the enforceability of the remainder of the Warrant
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