DR4300e System
Owner's Manual
Table of Contents
DR4300e system overview......................................................................................................................8
Front panel features and indicators................................................................................................ 8
Back panel features.......................................................................................................................10
Diagnostic indicators on the front panel........................................................................................12
Hard drive indicator codes.....................................................................................................13
NIC indicator codes............................................................................................................... 15
Power supply unit indicator codes.........................................................................................15
iDRAC Direct LED indicator codes........................................................................................17
Quick Sync indicator codes................................................................................................... 18
Locating Service Tag of your system.................................................................................... 19
Documentation matrix.................................................................................................................... 19
Technical specifications.........................................................................................................................22
Chassis dimensions....................................................................................................................... 22
Chassis weight...............................................................................................................................23
Processor specifications................................................................................................................ 23
PSU specifications......................................................................................................................... 23
System battery specifications........................................................................................................ 23
Expansion bus specifications........................................................................................................ 24
Memory specifications................................................................................................................... 24
Drive specifications........................................................................................................................ 25
Hard drives.............................................................................................................................25
Ports and connectors specifications..............................................................................................25
USB ports...............................................................................................................................25
NIC ports................................................................................................................................ 25
Serial connector..................................................................................................................... 25
VGA ports...............................................................................................................................26
Internal Dual SD Module....................................................................................................... 26
Video specifications....................................................................................................................... 26
Environmental specifications......................................................................................................... 26
Particulate and gaseous contamination specifications.......................................................... 28
Standard operating temperature............................................................................................ 29
Expanded operating temperature.......................................................................................... 29
Expanded operating temperature restrictions........................................................................30
Initial system setup and configuration...................................................................................................31
Setting up your system..................................................................................................................31
iDRAC configuration...................................................................................................................... 31
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Options to set up iDRAC IP address.................................................................................... 31
Log in to iDRAC.............................................................................................................32
Options to install the operating system......................................................................................... 32
Methods to download firmware and drivers.......................................................................... 32
Downloading the drivers and firmware.......................................................................... 33
Manage your system..................................................................................................................... 33
Pre-operating system management applications.................................................................................. 35
Options to manage the pre-operating system applications........................................................... 35
System Setup.................................................................................................................................35
Viewing System Setup...........................................................................................................36
System Setup details............................................................................................................. 36
System BIOS..........................................................................................................................36
Viewing System BIOS....................................................................................................37
System BIOS Settings details........................................................................................37
Boot Settings.................................................................................................................. 38
Network Settings............................................................................................................ 41
System Security............................................................................................................. 42
System Information........................................................................................................ 47
Memory Settings............................................................................................................ 48
Processor Settings......................................................................................................... 49
SATA Settings................................................................................................................ 52
Integrated Devices......................................................................................................... 56
Serial Communication.................................................................................................... 58
System Profile Settings.................................................................................................. 60
Miscellaneous Settings...................................................................................................62
iDRAC Settings utility.............................................................................................................63
Entering the iDRAC Settings utility................................................................................ 64
Changing the thermal settings....................................................................................... 64
Device Settings...................................................................................................................... 64
Dell Lifecycle Controller.................................................................................................................64
Embedded system management........................................................................................... 65
Boot Manager................................................................................................................................ 65
Viewing Boot Manager...........................................................................................................65
Boot Manager main menu..................................................................................................... 65
One-shot BIOS boot menu............................................................................................ 66
System Utilities...............................................................................................................66
PXE boot........................................................................................................................................66
Installing and removing system components........................................................................................ 67
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Safety instructions..........................................................................................................................67
Before working inside your system............................................................................................... 67
After working inside your system.................................................................................................. 68
Recommended tools...................................................................................................................... 68
Front bezel (optional).....................................................................................................................68
Removing the optional front bezel.........................................................................................68
Installing the optional front bezel...........................................................................................70
System cover................................................................................................................................. 70
Removing the system cover.................................................................................................. 70
Installing the system cover.................................................................................................... 71
Cooling shroud...............................................................................................................................72
Removing the cooling shroud................................................................................................ 72
Installing the cooling shroud.................................................................................................. 73
Cooling fans................................................................................................................................... 74
Removing a cooling fan......................................................................................................... 74
Installing a cooling fan........................................................................................................... 75
Cooling-fan assembly.................................................................................................................... 75
Removing the cooling fan assembly......................................................................................75
Installing the cooling fan assembly........................................................................................76
System memory............................................................................................................................. 77
General memory module installation guidelines....................................................................79
Mode-specific guidelines........................................................................................................80
Advanced Error Correction Code (lockstep).................................................................. 80
Memory optimized (independent channel) mode...........................................................80
Memory sparing..............................................................................................................80
Memory mirroring........................................................................................................... 81
Sample memory configurations............................................................................................. 81
Removing memory modules.................................................................................................. 81
Installing memory modules.................................................................................................... 83
Processors and heat sinks............................................................................................................ 84
Removing a heat sink............................................................................................................84
Removing a processor...........................................................................................................85
Installing a processor.............................................................................................................89
Installing a heat sink..............................................................................................................91
PCIe card holder............................................................................................................................92
Removing the PCIe card holder............................................................................................ 92
Installing the PCIe card holder.............................................................................................. 93
Opening and closing the PCIe card holder latch...................................................................94
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Cable retention bracket................................................................................................................. 95
Removing the cable retention bracket...................................................................................95
Installing the cable retention bracket.....................................................................................96
Integrated storage controller card................................................................................................. 97
Removing the integrated storage controller card.................................................................. 98
Installing the integrated storage controller card.................................................................... 99
Expansion cards and expansion card riser................................................................................. 100
Expansion card installation guidelines.................................................................................101
Removing an expansion card from expansion card riser 2 or 3..........................................101
Installing an expansion card into the expansion card riser 2 or 3....................................... 103
Removing an expansion card from the expansion card riser 1........................................... 104
Installing an expansion card into the expansion card riser 1.............................................. 106
Removing the riser 1 blank................................................................................................. 107
Installing the riser 1 blank................................................................................................... 108
Removing expansion card risers......................................................................................... 109
Installing expansion card risers........................................................................................... 113
Internal dual SD module (optional)..............................................................................................116
Removing an internal SD card............................................................................................ 116
Installing an internal SD card.............................................................................................. 117
Removing the optional internal dual SD module................................................................. 119
Installing the optional internal dual SD module................................................................... 120
Network daughter card................................................................................................................ 121
Removing the network daughter card................................................................................. 121
Installing the network daughter card................................................................................... 122
Internal USB memory key (optional)........................................................................................... 124
Replacing the optional internal USB memory key...............................................................124
System battery............................................................................................................................. 125
Replacing the system battery.............................................................................................. 125
Power supply units (PSU)........................................................................................................... 126
Hot spare feature................................................................................................................. 127
Removing the power supply unit blank............................................................................... 127
Installing the power supply unit blank................................................................................. 128
Removing an AC power supply unit.................................................................................... 129
Installing an AC power supply unit...................................................................................... 129
System board...............................................................................................................................130
Removing the system board................................................................................................131
Installing the system board..................................................................................................133
Entering the system Service Tag by using System Setup...........................................135
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Restoring the Service Tag by using the Easy Restore feature....................................136
Trusted Platform Module............................................................................................................. 136
Installing the Trusted Platform Module................................................................................136
Initializing the TPM for BitLocker users...............................................................................137
Initializing the TPM for TXT users....................................................................................... 138
Hard drives...................................................................................................................................138
Removing a 2.5 inch hard drive blank (rear).......................................................................138
Installing a 2.5 inch hard drive blank (rear).........................................................................139
Removing a 3.5-inch hard drive blank.................................................................................139
Installing a 3.5-inch hard drive blank...................................................................................140
Removing a hot swappable hard drive or SSD................................................................... 141
Installing a hot-swap hard drive.......................................................................................... 142
Removing a hard drive from a hard drive carrier................................................................ 143
Installing a hard drive into a hard drive carrier................................................................... 143
Hard drive backplane...................................................................................................................144
Removing the hard drive backplane....................................................................................144
Installing the hard drive backplane......................................................................................146
Removing the optional hard drive backplane (rear)............................................................ 147
Installing the optional hard drive backplane (rear).............................................................. 148
SD vFlash card (optional)............................................................................................................150
Replacing an optional SD vFlash media card..................................................................... 150
Removing the vFlash media unit......................................................................................... 151
Installing the vFlash media unit........................................................................................... 152
Control panel assembly............................................................................................................... 153
Removing the control panel.................................................................................................153
Installing the control panel...................................................................................................154
Removing the I/O panel.......................................................................................................155
Installing the I/O panel.........................................................................................................156
Using system diagnostics....................................................................................................................158
Dell Embedded System Diagnostics........................................................................................... 158
When to use the Embedded System Diagnostics............................................................... 158
Running the Embedded System Diagnostics from Boot Manager...................................... 158
Running the Embedded System Diagnostics from the Dell Lifecycle Controller................. 159
System diagnostic controls.................................................................................................. 159
Jumpers and connectors..................................................................................................................... 160
System board jumper settings.....................................................................................................160
System board jumpers and connectors.......................................................................................161
Disabling a forgotten password................................................................................................... 163
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Troubleshooting your system.............................................................................................................. 165
Troubleshooting system startup failure....................................................................................... 165
Troubleshooting external connections......................................................................................... 165
Troubleshooting the video subsystem.........................................................................................165
Troubleshooting a USB device....................................................................................................166
Troubleshooting iDRAC Direct (USB XML configuration)........................................................... 167
Troubleshooting iDRAC Direct (Laptop connection)................................................................... 167
Troubleshooting a serial I/O device.............................................................................................168
Troubleshooting a NIC.................................................................................................................168
Troubleshooting a wet system.....................................................................................................169
Troubleshooting a damaged system........................................................................................... 170
Troubleshooting the system battery............................................................................................ 170
Troubleshooting power supply units............................................................................................171
Troubleshooting power source problems............................................................................ 171
Troubleshooting power supply unit problems...................................................................... 171
Troubleshooting cooling problems...............................................................................................172
Troubleshooting cooling fans.......................................................................................................172
Troubleshooting system memory................................................................................................ 173
Troubleshooting an internal USB key..........................................................................................174
Troubleshooting an SD card........................................................................................................174
Troubleshooting an optical drive................................................................................................. 175
Troubleshooting a tape backup unit............................................................................................ 176
Troubleshooting a hard drive.......................................................................................................176
Troubleshooting a storage controller...........................................................................................177
Troubleshooting expansion cards................................................................................................178
Troubleshooting processors.........................................................................................................179
System messages........................................................................................................................179
Warning messages.............................................................................................................. 179
Diagnostic messages........................................................................................................... 179
Alert messages.................................................................................................................... 179
Index.................................................................................................................................................... 181
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DR4300e system overview
Your DR4300e system is 2U rack server that supports up to two Intel Xeon E5-2620 v3 processors, up to 24
DIMMs, and twelve 3.5-inch hard drives and 2 optional 2.5-inch back-accessible hard drives for the operating
system.
Front panel features and indicators
The front panel provides access to the features available on the front of the server, such as the power button,
NMI button, system identification tag, system identification button, and USB and VGA ports. The diagnostic LEDs
or the LCD panel is prominently on the front panel. The hot swappable hard drives are accessible from the front
panel.
Figure 1. Dell DR4300e system front panel features and indicators
1.
System identification button
2.
Power button
3.
NMI button
4.
Information tag
5.
Hard drives
6.
USB management port/iDRAC Direct
7.
Video connector
8.
Quick Sync
Table 1. Front panel features and indicators
Item 1 is the system identification button on the front and back panels, that can be used to locate a particular system within a
rack. When one of these buttons is pressed, the LCD panel on the front and the system status indicator on the back flashes until
one of the buttons is pressed again. Press to toggle the system ID on or off. If the system stops responding during POST, press
and hold the system ID button for more than five seconds to enter BIOS progress mode. To reset iDRAC (if not disabled in F2
iDRAC set up) press and hold the button for more than 15 seconds. Item 2 is the power button. Enables you to know the power
status of the system. The power indicator turns on when the system power is on. The power button controls the power supply
output to the system. Item 3 is the NMI button, that is used to troubleshoot software and device driver errors when running
certain operating systems. This button can be pressed using the end of a paper clip. Use this button only if directed to do so
by qualified support personnel or by the operating system documentation. Item 4 is the information tag, a slide-out label panel
that allows you to record system information such as Service Tag, NIC, and MAC address, as per your need. Item 5 indicates
the hard drives, you can have up to twelve 3.5-inch hot-swappable hard drives. Item 6 is the USB management port/iDRAC
Direct port. The USB management port can function as a regular USB port or provide access to the iDRAC Direct features.
For more information, see the Integrated Dell Remote Access Controller User’s Guide at Dell.com/idracmanuals. The USB
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Front panel features and indicators
8
management port is USB 3.0-compliant. Item 8 is Quick Sync, that indicates a Quick Sync enabled system. The Quick Sync
feature is optional and requires a Quick Sync bezel. This feature allows management of the system using mobile devices.
This feature aggregates hardware or firmware inventory and various system level diagnostic and error information that can be
used in troubleshooting the system. For more information, see the Integrated Dell Remote Access Controller User’s Guide at
Dell.com/idracmanualsDell.com/idracmanuals
Item
Indicator, Button, or
Connector
1
System identification
button
Icon
Description
Enables you to locate a particular system within a
rack. The identification buttons are on the front and
back panels.
Press the system identification button to turn the
system ID on or off.
2
Power button
NMI button
If the system stops responding during
POST, press and hold the system ID
button (for more than five seconds) to
enter BIOS progress mode.
•
To reset the iDRAC (if not disabled in F2
iDRAC set up) press and hold the button
(for more than 15 seconds).
Enables you to know the power status of the system.
The power indicator turns on when the system
power is on. The power button controls the power
supply output to the system.
3
•
NOTE: On ACPI-compliant operating
systems, when the power button is used to
shut down the system, the operating system
performs a graceful shut down the system
power is turned off.
Enables you to troubleshoot software and device
driver errors when running certain operating
systems. This button can be pressed by using the
end of a paper clip.
NOTE: Use this button only if directed to
do so by qualified support personnel or
by instructions in the operating system’s
documentation.
4
Information tag
Contains system information such as service
tag, NIC, MAC address for your reference. The
information tag is a slide-out label panel.
5
Hard drives
Up to twelve 3.5-inch hot-swappable hard drives.
6
USB management port/
iDRAC Direct
The USB management port is USB 2.0 compliant.
Enables you to connect USB devices to the system
or provides access to the iDRAC Direct features. For
more information, see the Integrated Dell Remote
Access Controller User’s Guide at Dell.com/
idracmanuals.
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Front panel features and indicators
9
Item
Indicator, Button, or
Connector
Icon
Description
7
Video connector
Enables you to connect a display to the system.
8
Quick Sync (optional)
Indicates a Quick Sync enabled system. The
Quick Sync feature is optional and needs a Quick
Sync bezel. This feature allows management of
the system by using mobile devices. This feature
aggregates hardware or firmware inventory and
various system level diagnostic and error information
that can be used in troubleshooting the system. For
more information, see the Integrated Dell Remote
Access Controller User’s Guide at Dell.com/
idracmanuals.
Back panel features
The back panel provides access to the features available on the back of the server, such as the system
identification button, power supply sockets, cable management arm connectors, iDRAC storage media, NIC ports,
USB and VGA ports. Most of the expansion card ports can be accessed from the back panel. The hot swappable
power supply units, and if installed, the rear accessible hard drives are accessible from the back panel.
Figure 2. Back panel features
1.
System identification button
2.
System identification connector
3.
iDRAC8 Enterprise port
4.
Half-height PCIe expansion card slot
5.
Serial connector
6.
Video connector
7.
USB port
8.
Full-height PCIe expansion card slot
9.
Ethernet connector
10. Power supply unit 1
11. Power supply unit 2
12. vFlash media card slot
13. Hard drive
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Back panel features
10
Table 2. Back panel features
Item 1 is the system identification button on the front and back panels, that can be used to locate a particular system within a
rack. When one of these buttons is pressed, the LCD panel on the front and the system status indicator on the back flashes
until one of the buttons is pressed again. Press to toggle the system ID on and off. If the system stops responding during POST,
press and hold the system ID button for more than five seconds to enter BIOS progress mode. To reset iDRAC (if not disabled
in F2 iDRAC set up) press and hold the button for more than 15 seconds. Item 2 is System identification connector, that Enables
you to connect the optional system status indicator assembly through the optional cable management arm. Item 3 is iDRAC8
Enterprise port. It is a dedicated management port. The port is available for use only if the iDRAC8 Enterprise license is installed
on your system. Item 4 is PCIe expansion card slot, that Enables you to connect three low profile PCIe expansion cards. Item
5 is serial connector, that Enables you to connect a serial device to the system. Item 6 is video connector, that Enables you to
connect a VGA display to the system. Item 7 is USB ports (2), that Enables you to connect USB devices to the system. The
ports are USB 3.0-compliant. Item 8 is PCIe expansion card slot that Enables you to connect up to four full height three-fourth
length PCIe expansion cards. Item 9 are Ethernet connectors (4) that has four integrated 10/100/1000 Mbps NIC connectors or
four integrated connectors and two integrated 10/100/1000 Mbps NIC connectors, two integrated 100 Mbps/1 Gbps/10 Gbps
SFP+ connectors. Item 10 and 11 are power supply units (PSU1 and (PSU2) that supports 1100 W AC PSU. Item 12 is the SD
vFlash card slot that Enables you to insert a vFlash media card. Item 13 is the rear hard drive slots that allow you to install up to
two hot-swappable 2.5-inch hard drives
Item
Indicator, button, or
connector
1
System identification
button
Icon
Description
The identification buttons on the front and back
panels can be used to locate a particular system
within a rack.
Press to toggle the system identification (ID) on or
off.
If the system stops responding during POST, press
and hold the system ID button for more than five
seconds to enter BIOS progress mode.
To reset iDRAC (if not disabled in F2 iDRAC set up)
press and hold the button for more than 15 seconds.
2
System identification
connector
Connects the optional system status indicator
assembly through the optional cable management
arm.
3
iDRAC8 Enterprise port
Dedicated management port.
4
Half-height PCIe
expansion card slot (3)
Enables you to connect up to 3 half-height PCI
Express expansion cards.
5
Serial connector
Enables you to connect a serial device to the
system.
6
Video connector
Enables you to connect a VGA display to the
system.
7
USB port (2)
Enables you to connect USB devices to the system.
The ports are USB 3.0-compliant.
8
Full-height PCIe
expansion card slot (3)
Enables you to connect up to 3 full-height PCI
Express expansion cards.
9
Ethernet connector (4)
Four integrated 10/100/1000 Mbps Network
Interface Card (NIC) connectors
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Back panel features
11
Item
Indicator, button, or
connector
Icon
Description
or
Four integrated connectors that include:
10
11
•
Two 10/100/1000 Mbps NIC connectors
•
Two 100 Mbps/1 Gbps/10 Gbps SFP+/10 GbE
T connectors
Power supply unit
(PSU1)
AC
Power supply unit
(PSU2)
AC
750 W
750 W
Diagnostic indicators on the front panel
NOTE: The diagnostic indicators are not present if the system is equipped with an LCD display.
NOTE: No diagnostic indicators are lit when the system is turned off. To start the system, plug it into a
working power source and press the power button.
Table 3. Diagnostic indicators
Item 1 is the health indicator, that indicates the health status of the system. The indicator turns solid blue if the system is
turned on and in good health. The indicator flashes amber if the system is turned on or in standby, and if any issue occurs (for
example, a failed fan or hard drive). Item 2 is the hard drive indicator, that flashes amber if an error occurs related to hard drive.
Item 3 is the electrical indicator that flashes amber if an electrical error occurs (for example, voltage out of range, or a failed
power supply unit or voltage regulator). Item 4 is the temperature indicator that flashes amber if a thermal error occurs (for
example, a temperature out of range or fan failure). Item 5 is the memory indicator that flashes amber if a memory error occurs.
Item 6 is the PCIe indicator that flashes amber if an error occurs related to PCIe card.
Icon
Description
Condition
Corrective action
Health
indicator
The indicator turns solid
blue if the system is in good
health.
None required.
The indicator flashes amber:
Check the System Event Log or system
messages for the specific issue. For more
information about error messages, see the
Dell Event and Error Messages Reference
Guide at Dell.com/openmanagemanuals >
OpenManage software.
Hard drive
indicator
•
When the system is
turned on.
•
When the system is in
standby.
•
If any error condition
exists. For example,
a failed fan, PSU, or a
hard drive.
The indicator flashes amber
if there is a hard drive error.
The POST process is interrupted without
any video output due to invalid memory
configurations. See the Getting help section.
Check the System Event Log to determine
the hard drive that has an error. Run the
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Diagnostic indicators on the front panel
12
Icon
Description
Condition
Corrective action
appropriate Online Diagnostics test. Restart
the system and run embedded diagnostics
(ePSA). If the hard drives are configured in a
RAID array, restart the system and enter the
host adapter configuration utility program.
Electrical
indicator
The indicator flashes amber
if the system experiences an
electrical error (for example,
voltage out of range, or a
failed power supply unit
(PSU) or voltage regulator).
Check the System Event Log or system
messages for the specific issue. If it is due
to a problem with the PSU, check the LED
on the PSU. Reseat the PSU. If the problem
persists, see the Getting help section.
Temperature
indicator
The indicator flashes amber
if the system experiences a
thermal error (for example,
the ambient temperature is
out of range or fan failure).
Ensure that none of the following conditions
exist:
•
A cooling fan has been removed or
has failed.
•
System cover, cooling shroud, EMI
filler panel, memory module blank, or
back filler bracket is removed.
•
Ambient temperature is too high.
•
External airflow is obstructed.
See the Getting help section.
Memory
indicator
The indicator flashes amber
if a memory error occurs.
Check the system event log or system
messages for the location of the failed
memory. Reseat the memory module. If
the problem persists, see the Getting help
section.
Related references See also: Getting help
See also: Expansion card installation guidelines
Hard drive indicator codes
Each hard drive carrier has an activity indicator and a status indicator. The indicators provide information about
the current status of the hard drive. The activity LED indicates whether hard drive is currently in use or not. The
status LED indicates the power condition of the hard drive.
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Hard drive indicator codes
13
Figure 3. Hard drive indicators
1.
hard drive activity indicator
2.
hard drive status indicator
3.
hard drive
NOTE: If the hard drive is in the Advanced Host Controller Interface (AHCI) mode, the status indicator (on
the right side) does not turn on.
Table 4. Hard drive indicator codes
The Hard drive indicator codes table describes the indicator codes: flashing green, steady green, and amber.
Drive-status indicator pattern (RAID only)
Condition
Flashes green twice per second
Identifying drive or preparing for removal.
Off
Drive ready for insertion or removal.
NOTE: The drive status indicator remains off until
all hard drives are initialized after the system is
turned on. Drives are not ready for insertion or
removal during this time.
Flashes green, amber, and then turns off
Predicted drive failure
Flashes amber four times per second
Drive failed
Flashes green slowly
Drive rebuilding
Steady green
Drive online
Flashes green for three seconds, amber for
three seconds, and then turns off after six
seconds
Rebuild stopped
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Hard drive indicator codes
14
NIC indicator codes
Each NIC on the back panel has an indicator that provides information about the network activity and link status.
The activity LED indicates whether the NIC is currently connected or not. The link LED indicates the speed of the
connected network.
Figure 4. NIC indicators
1.
link indicator
2.
activity indicator
Table 5. NIC indicators
The NIC indicators table describes different NIC indicator codes and condition of the connectivity.
Convention
Status
Condition
A
Link and activity indicators are off
The NIC is not connected to the network.
B
Link indicator is green
The NIC is connected to a valid network
at its maximum port speed (1 Gbps or 10
Gbps).
C
Link indicator is amber
The NIC is connected to a valid network
at less than its maximum port speed.
D
Activity indicator is flashing green
Network data is being sent or received.
Power supply unit indicator codes
AC power supply units (PSUs) have an illuminated translucent handle that serves as an indicator and DC PSUs
have an LED that serves as an indicator. The indicator shows whether power is present or a power fault has
occurred.
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Power supply unit indicator codes
15
Figure 5. AC PSU status indicator
1.
AC PSU status indicator/handle
Table 6. AC PSU status indicators
This table describes the AC PSU status indicators and what condition is the PSU when the power indicator light is green,
flashing green, flashing amber, and when it is not lit.
Convention
Power indicator
pattern
Condition
A
Green
A valid power source is connected to the PSU and the PSU is
operational.
B
Flashing green
When the firmware of the PSU is being updated, the PSU handle
flashes green.
C
Flashing green
and turns off
When hot-adding a PSU, the PSU handle flashes green five times at
4 Hz rate and turns off. This indicates a PSU mismatch with respect to
efficiency, feature set, health status, and supported voltage.
D
Flashing amber
NOTE: Ensure that both the PSUs are of the same capacity.
CAUTION: For AC PSUs, use only PSUs with the Extended
Power Performance (EPP) label on the back.
NOTE: Mixing PSUs from previous generations of Dell
PowerEdge servers can result in a PSU mismatch condition or
failure to turn the system on.
Indicates a problem with the PSU.
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Power supply unit indicator codes
16
Convention
E
Power indicator
pattern
Not lit
Condition
CAUTION: When correcting a PSU mismatch, replace only
the PSU with the flashing indicator. Swapping the PSU
to make a matched pair can result in an error condition
and unexpected system shutdown. To change from a high
output configuration to a low output configuration or vice
versa, you must turn off the system.
CAUTION: AC PSUs support both 220 V and 110 V input
voltages with the exception of Titanium PSUs, which
support only 220 V. When two identical PSUs receive
different input voltages, they can output different wattages,
and trigger a mismatch.
CAUTION: If two PSUs are used, they must be of the same
type and have the same maximum output power.
CAUTION: Combining AC and DC PSUs is not supported
and triggers a mismatch.
Power is not connected.
iDRAC Direct LED indicator codes
The iDRAC Direct LED indicator lights up to indicate that the port is connected and is being used as a part of the
iDRAC subsystem.
NOTE: The iDRAC Direct LED indicator does not turn on when the USB port is used in the USB mode.
Figure 6. iDRAC Direct LED indicator
1.
iDRAC Direct status indicator
The iDRAC Direct LED indicator table describes iDRAC Direct activity when configuring iDRAC Direct by using
the management port (USB XML Import).
Table 7. iDRAC Direct LED indicators
This table describes the iDRAC Direct status indicators and what is the condition when the LED flashes green, continuously
flashes green and when it’s not lit.
DR4300 Owners Manual
iDRAC Direct LED indicator codes
17
Convention
iDRAC Direct
LED indicator
pattern
Condition
A
Green
Turns green for a minimum of two seconds to indicate the start and
end of a file transfer.
B
Flashing green
Indicates file transfer or any operation tasks.
C
Green and turns
off
Indicates that the file transfer is complete.
D
Not lit
Indicates that the USB is ready to be removed or that a task is
complete.
The following table describes iDRAC Direct activity when configuring iDRAC Direct by using your laptop and cable
(Laptop Connect):
Table 8. iDRAC Direct LED indicator patterns
The iDRAC Direct LED indicator patterns table describes the iDRAC status when it is solid green, flashing green, and when it is
turned off.
iDRAC Direct LED
indicator pattern
Condition
Solid green for two
seconds
Indicates that the laptop is connected.
Flashing green (on
for two seconds and
off for two seconds) Indicates that the laptop connected is recognized.
Turns off
Indicates that the laptop is unplugged.
Quick Sync indicator codes
Figure 7. Quick Sync
DR4300 Owners Manual
Quick Sync indicator codes
18
1.
Quick Sync Status Indicator
2.
Quick Sync Activation Button
Table 9. Quick Sync indicator codes
This table describes the Quick Sync indicator codes.
Quick Sync
indicator pattern
Condition
Slow blink
Quick Sync is waiting to be configured from iDRAC.
Solid
Quick Sync is ready to transfer.
Blinks three times
rapidly and then
turns off
Quick Sync feature is disabled from iDRAC.
Blinks continuously
when the mobile
device touches
antenna
Indicates data transfer activity.
Blinks rapidly
continuously when
the activation button
is pressed
Quick Sync hardware is not responding properly.
Turns off
Indicates that the Quick Sync feature is turned off. Use the activation button to
activate it. If pressing the activation button does not turn on the LEDs, it indicates
that power is not delivered to the Quick Sync bezel.
Locating Service Tag of your system
Your system is identified by a unique Express Service Code and Service Tag number. The Express Service
Code and Service Tag are found on the front of the system by pulling out the information tag. Alternatively, the
information may be on a sticker on the chassis of the system. This information is used by Dell to route support
calls to the appropriate personnel.
Documentation matrix
The documentation matrix describes documents for setting up and managing your system.
Table 10. Documentation matrix
This table provides the documentation matrix available for your system.
To...
Refer to...
Install your system into a rack
Rack documentation included with your rack
solution.
DR4300 Owners Manual
Documentation matrix
19
To...
Refer to...
Set up your system and know the system technical
specifications
Getting Started With Your System that shipped with
your system or see support.quest.com/DR-Series
Troubleshoot the system and install or replace
system components
DR4300e System Owner’s Manual at
support.quest.com/DR-Series
Manage DR Series system data backup and
replication operations
DR Series System Command Line Reference Guide
at support.quest.com/DR-Series
Know the latest information about new features and
known issues with a specific product release.
DR Series System Release Notes at
support.quest.com/DR-Series
Gather information about supported hardware and
software versions for the Dell DR Series system.
DR Series System Interoperability Guide at
support.quest.com/DR-Series
Deploy the virtual DR2000v system on supported
virtual platforms.
DR2000v Deployment Guide at support.quest.com/
DR-Series
Configure, manage, update, and restore the system
DR Series System Administrator Guide at
support.quest.com/DR-Series
Install the operating system
Operating system documentation at Dell.com/
operatingsystemmanuals
Get an overview of the Dell Systems Management
offerings
Dell OpenManage Systems Management Overview
Guideat Dell.com/openmanagemanuals
Configure and log in to iDRAC, set up managed and
management system, know the iDRAC features and
troubleshoot using iDRAC
Integrated Dell Remote Access Controller User's
Guide at Dell.com/esmmanuals
Know about the RACADM subcommands and
supported RACADM interfaces
RACADM Command Line Reference Guide for
iDRAC and CMC at Dell.com/esmmanuals
Launch, enable and disable Lifecycle Controller,
know the features, use and troubleshoot Lifecycle
Controller
Dell Lifecycle Controller User’s Guide at Dell.com/
esmmanuals
Use Lifecycle Controller Remote Services
Dell Lifecycle Controller Remote Services Quick
Start Guide at Dell.com/esmmanuals
Set up, use, and troubleshoot OpenManage Server
Administrator
Dell OpenManage Server Administrator User’s
Guide at Dell.com/openmanagemanuals
Install, use, and troubleshoot OpenManage
Essentials
Dell OpenManage Essentials User’s Guide at
Dell.com/openmanagemanuals
Know the features of the storage controller
cards, deploy the cards, and manage the storage
subsystem
Storage controller documentation at Dell.com/
storagecontrollermanuals
DR4300 Owners Manual
Documentation matrix
20
To...
Refer to...
Check the event and error messages generated by
the system firmware and agents that monitor system
components
Dell Event and Error Messages Reference Guide at
Dell.com/esmmanuals
DR4300 Owners Manual
Documentation matrix
21
Technical specifications
The technical and environmental specifications of your system are outlined in this section.
Chassis dimensions
This section describes the physical dimensions of the system.
Figure 8. Chassis dimensions of your Dell DR4300e system
Table 11. Dimensions of your system
This table gives details of the dimensions of the Dell DR4300esystem. The dimensions are as follows: Xa=482.4 mm, Xb=444.0
mm, Y=87.3 mm, Za (with bezel) =32.0 mm, Za (without bezel) =18.0 mm, Zb=684.0 mm, and Zc=723.0 mm.
DR4300 Owners Manual
Chassis dimensions
22
Xa
Xb
Y
Za (with
bezel)
Za (without
bezel)
Zb
Zc
482.4 mm
444.0 mm
87.3 mm
32.0 mm
18.0 mm
684.0 mm
723.0 mm
Chassis weight
This section describes the weight of the system.
Table 12. Chassis weight
For Dell DR4300esystems 3.5–inch hard drive system, the maximum chassis weight is 36.5 kg (80.47 lb).
System
Maximum weight (with all hard drives/SSDs)
Dell DR4300e system
36.5 kg (80.47 lb) (3.5-inch hard drive systems)
Processor specifications
Your DR4300e system supports up to two Intel Xeon E5-2620 v3 processors.
PSU specifications
Your Dell DR4300e system supports up to two AC redundant power supply units (PSUs).
Table 13. PSU specifications
For 1100 W AC platinum PSU, the maximum heat dissipation is 4100 BTU/hr, frequency is 50/60 Hz, and voltage range is
100-240 V AC autoranging.
PSU
Class
Heat dissipation
(maximum)
Frequency Voltage
750 W AC
Platinum
2891BTU/hr
50/60 Hz 100–240 V AC, autoranging
NOTE: Heat dissipation is calculated using the PSU wattage rating.
NOTE: This system is also designed to connect to the IT power systems with a phase to phase voltage not
exceeding 230 V.
System battery specifications
Your Dell DR4300e system supports CR 2032 3.0-V lithium coin cell system battery.
DR4300 Owners Manual
System battery specifications
23
Expansion bus specifications
The Dell DR4300e system supports PCI express (PCIe) generation 3 expansion cards, which need to be installed
on the system board using expansion card risers. This system supports three types of expansion card risers. The
following table provides the expansion card riser specifications:
Table 14. Expansion card riser specifications
This table describes the details of the PICe slots on the expansion card risers. Riser 1 supports PCIe slots 1 through 3, with half
height, low profile, x8 link speed cards. Riser 2 supports two PCIe cards on slots 4 and 5. PCIe slot 4 supports a full height, full
length, x16 card and PCIe slot 5 supports a full height, full length x8 card. Riser 3 has two card options. The alternate Riser 3
option supports a single PCIe card on PCIe slot 6. The PCIe slot 6 supports a full height, full length x16 card.
Expansion card
riser
PCIe slots on the
riser
Height
Length
Link
Riser 1
Slot 1
half-height
low-profile
x8
Riser 1
Slot 2
half-height
low-profile
x8
Riser 1
Slot 3
half-height
low-profile
x8
Riser 2
Slot 4
full-height
full-length
x16
Riser 2
Slot 5
full-height
full-length
x8
Riser 3 (alternate)
Slot 6
full-height
full-length
x16
NOTE: When using slots 1 through 4 on the riser, ensure that both the processors are installed on the
system.
Memory specifications
The Dell DR4300e system supports DDR4 registered DIMMs (RDIMMs). Supported memory bus frequencies are
1333MT/s, 1600 MT/s, 1866 MT/s, 2133MT/s, or 2400 MT/s.
Table 15. Memory specifications
Your system supports 24 memory module sockets of 288-pins each. The system supports RDIMMs of memory capacity 4 GB, 8
GB, or 16GB single rank, and RDIMMs of memory capacity 8 GB, 16 GB, or 32 GB dual rank. For system with single processor,
the minimum RAM is 4 GB and for dual processor systems the minimum RAM is 8 GB.
Memory module
sockets
Memory capacity
Twenty-four 288–pin
4 GB single-ranked
RDIMMs
Minimum RAM
•
4 GB with single
processor
•
8 GB with dual
processors
(minimum one
memory module per
processor)
Maximum RAM
32 GB with two
processors
DR4300 Owners Manual
Memory specifications
24
Drive specifications
Hard drives
The Dell DR4300e system supports up to twelve 3.5-inch hard drives and two optional 2.5-inch back-accessible
SAS, SATA, or Nearline SAS hard drives.
Ports and connectors specifications
USB ports
The Dell DR4300e system supports:
•
USB 2.0-compliant ports on the front panel
•
USB 3.0-complaint ports on the back panel
•
internal USB 3.0-compliant port
The following table provides more information about the USB specifications:
Table 16. USB specifications
The Dell DR4300esystem supports one 4-pin, USB 2.0-compliant port on the front panel. Your system supports two 9-pin, USB
3.0-compliant ports on the back panel and one 9-pin, USB 3.0-compliant internal port.
System
Front panel
Back panel
Internal
Dell DR4300e
system
One USB management
port/iDRAC Direct
Two 9-pin, USB 3.0compliant ports
One 9-pin, USB 3.0compliant port
NIC ports
The Dell DR4300e system supports four Network Interface Controller (NIC) ports on the back panel, which is
available in one of the following three NIC configurations:
•
Four 1 Gbps
•
Two 1 Gbps and two 10 Gbps
•
Four 10 Gbps
Serial connector
The serial connector connects a serial device to the system. The Dell DR4300e system supports one serial
connector on the back panel, which is a 9-pin connector, Data Terminal Equipment (DTE), 16550-compliant.
DR4300 Owners Manual
Serial connector
25
VGA ports
The Video Graphic Array (VGA) port enables you to connect the system to a VGA display. The Dell DR4300e
system supports two 15-pin VGA ports on the front and back panels.
Internal Dual SD Module
The Dell DR4300e system supports two optional flash memory card slots with an internal dual SD module.
NOTE: One card slot is dedicated for redundancy.
Video specifications
The Dell DR4300e system supports Matrox G200eR2 graphics card with 16 MB capacity.
Environmental specifications
NOTE: For additional information about environmental measurements for specific system configurations,
see Dell.com/environmental_datasheets.
Table 17. Temperature specifications
When the system is in continuous operation (for altitude less than 950 m or 3117 ft), the temperature specification ranges
from 10°C to 35°C (50°F to 95°F) with no direct sunlight on the equipment. NOTE: Maximum of 145 W 22 core processor is
supported in systems with eight 2.5-inches drives, two PCI slot chassis, and 75 W single wide active GPU. When the system is
not in operation, the temperature specification is –40°C to 65°C (–40°F to 149°F). The Maximum temperature gradient for both
opertaion and non-opertaional systems is 20°C/h (36°F/h). Information about fresh air specification is described in the Expanded
Operating Temperature section.
Temperature
Specifications
Storage
–40°C to 65°C (–40°F to 149°F)
Continuous operation (for altitude less than
950 m or 3117 ft)
10°C to 35°C (50°F to 95°F) with no direct sunlight on the
equipment.
Fresh air
For information about fresh air, see Expanded Operating
Temperature section.
Maximum temperature gradient (operating
and storage)
20°C/h (68°F/h)
Table 18. Relative humidity specifications
For a non-operational system, the ambient relative humidity ranges from 5% to 95% with 33°C (91°F) maximum dew point.
Atmosphere must be non-condensing at all times. For an operational system, the ambient relative humidity ranges from 10% to
80% with 29°C (84.2°F) maximum dew point.
DR4300 Owners Manual
Environmental specifications
26
Relative humidity
Specifications
Storage
5% to 95% RH with 33°C (91°F) maximum dew point.
Atmosphere must be non-condensing at all times.
Operating
10% to 80% relative humidity with 29°C (84.2°F) maximum
dew point.
Table 19. Maximum vibration specifications
The maximum vibration specification of an operational system is 0.26 Grms at 5 Hz to 350 Hz (all operation orientations).The
maximum vibration specification of a non-operational system is 1.88 Grms at 10 Hz to 500 Hz for 15 min (all six sides tested).
Maximum vibration
Specifications
Operating
0.26 Grms at 5 Hz to 350 Hz (all operation orientations).
Storage
1.88 Grms at 10 Hz to 500 Hz for 15 min (all six sides
tested).
Table 20. Maximum shock specifications
The maximum shock specification of an operational system is six consecutively executed shock pulses in the positive and
negative x, y, and z axes of 40 G for up to 2.3 ms. The maximum shock specification of a non-operational system is six
consecutively executed shock pulses in the positive and negative x, y, and z axes (one pulse on each side of the system) of 71
G for up to 2 ms.
Maximum vibration
Specifications
Operating
Six consecutively executed shock pulses in the positive and
negative x, y, and z axes of 40 G for up to 2.3 ms.
Storage
Six consecutively executed shock pulses in the positive and
negative x, y, and z axes (one pulse on each side of the
system) of 71 G for up to 2 ms.
Table 21. Maximum altitude specifications
The maximum altitude specification for an operational system is 3048 m (10,000 ft). The maximum altitude specification for a
non-operational system is 12,000 m (39,370 ft).
Maximum altitude
Specifications
Operating
30482000 m (10,0006560 ft)
Storage
12,000 m (39,370 ft)
Table 22. Operating temperature de-rating specifications
If the operating temerature of a system is up to 35 °C (95 °F), the maximum temperature is reduced by 1 °C/300 m (1 °F/547
ft) above 950 m (3,117 ft). If the operating temperature of a system ranges from 35 °C to 40 °C (95 °F to 104 °F), the maximum
temperature is reduced by 1 °C/175 m (1 °F/319 ft) above 950 m (3,117 ft). If the operating temperature of a system ranges from
40 °C to 45 °C (104 °F to 113 °F), the maximum temperature is reduced by 1 °C/125 m (1 °F/228 ft) above 950 m (3,117 ft).
Operating temperature de-rating
Specifications
Up to 35°C (95°F)
Maximum temperature is reduced by 1°C/300 m (1°F/547 ft)
above 950 m (3,117 ft).
DR4300 Owners Manual
Environmental specifications
27
Operating temperature de-rating
Specifications
35°C to 40°C (95°F to 104°F)
Maximum temperature is reduced by 1°C/175 m (1°F/319 ft)
above 950 m (3,117 ft).
40°C to 45°C (104°F to 113°F)
Maximum temperature is reduced by 1°C/125 m (1°F/228 ft)
above 950 m (3,117 ft).
Particulate and gaseous contamination
specifications
The following table defines the limitations that help avoid any equipment damage or failure from particulates and
gaseous contamination. If the levels of particulates or gaseous pollution exceed the specified limitations and
result in equipment damage or failure, you may need to rectify the environmental conditions. Re-mediation of
environmental conditions is the responsibility of the customer.
Table 23. Particulate contamination specifications
Air filtration specification: Data center air filtration as defined by ISO Class 8 per ISO 14644-1 shpuld have a 95% upper
confidence limit. Note: This condition applies only to data center environments. Air filtration requirements do not apply to IT
equipment designed to be used outside a data center, in environments such as an office or factory floor. Note: Air entering the
data center must have MERV11 or MERV13 filtration. Conductive dust specification: Air must be free of conductive dust, zinc
whiskers, or other conductive particles. Note: This condition applies to data center and non-data center environments. Corrosive
dust specification: Air must be free of corrosive dust. Residual dust present in the air must have a deliquescent point less than
60% relative humidity. Note: This condition applies to data center and non-data center environments.
Particulate contamination
Specifications
Air filtration
Data center air filtration as defined by ISO Class 8 per ISO
14644-1 with a 95% upper confidence limit.
Conductive dust
NOTE: This condition applies to data center
environments only. Air filtration requirements do not
apply to IT equipment designed to be used outside
a data center, in environments such as an office or
factory floor.
NOTE: Air entering the data center must have
MERV11 or MERV13 filtration.
Air must be free of conductive dust, zinc whiskers, or other
conductive particles.
Corrosive dust
NOTE: This condition applies to data center and
non-data center environments.
•
Air must be free of corrosive dust.
•
Residual dust present in the air must have a
deliquescent point less than 60% relative humidity.
NOTE: This condition applies to data center and
non-data center environments.
DR4300 Owners Manual
Particulate and gaseous contamination specifications
28
Table 24. Gaseous contamination specifications
The copper coupon corrosion rate is <300 Å/month per Class G1 as defined by ANSI/ISA71.04-1985. The silver coupon
corrosion rate is <200 Å/month as defined by AHSRAE TC9.9.
Gaseous contamination
Specifications
Copper coupon corrosion rate
<300 Å/month per Class G1 as defined by ANSI/
ISA71.04-1985.
Silver coupon corrosion rate
<200 Å/month as defined by AHSRAE TC9.9.
NOTE: Maximum corrosive contaminant levels measured at ≤50% relative humidity.
Standard operating temperature
Table 25. Standard operating temperature specifications
The standard operating temperature for altitude less than 950 metres or 3117 feet ranges from 10°C to 35°C (50°F to 95°F) with
no direct sunlight on the equipment. Note: The 2.5-inch hard drive chassis supports a maximum of 145 W processors.
Standard operating temperature
Specifications
Continuous operation (for altitude less than
950 m or 3117 ft)
10°C to 35°C (50°F to 95°F) with no direct sunlight on the
equipment.
Expanded operating temperature
Table 26. Expanded operating temperature specifications
When the system is in continuous operation, the expanded operating temperature ranges from 5°C to 40°C at 5% to 85% RH
with 29°C dew point. NOTE: Outside the standard operating temperature (10°C to 35°C), the system can operate continuously
in temperatures as low as 5°C and as high as 40°C. For temperatures between 35°C and 40°C, de-rate maximum allowable
temperature by 1°C per 175 m above 950 m (1°F per 319 ft). When the system is operating at < 1% of annual operating hours,
the expanded operating temperature is –5°C to 45°C at 5% to 90% RH with 29°C dew point. NOTE: Outside the standard
operating temperature (10°C to 35°C), the system can operate down to –5°C or up to 45°C for a maximum of 1% of its annual
operating hours. For temperatures between 40°C and 45°C, de-rate maximum allowable temperature by 1°C per 125 m above
950 m (1°F per 228 ft).
Expanded operating temperature
Specifications
Continuous operation
5°C to 40°C at 5% to 85% RH with 29°C dew point.
NOTE: Outside the standard operating temperature
(10°C to 35°C), the system can operate continuously
in temperatures as low as 5°C and as high as 40°C.
For temperatures between 35°C and 40°C, de-rate
maximum allowable temperature by 1°C per 175 m above
950 m (1°F per 319 ft).
≤ 1% of annual operating hours
–5°C to 45°C at 5% to 90% RH with 29°C dew point.
DR4300 Owners Manual
Expanded operating temperature
29
Expanded operating temperature
Specifications
NOTE: Outside the standard operating temperature
(10°C to 35°C), the system can operate down to –
5°C or up to 45°C for a maximum of 1% of its annual
operating hours.
For temperatures between 40°C and 45°C, de-rate
maximum allowable temperature by 1°C per 125 m above
950 m (1°F per 228 ft).
NOTE: When operating in the expanded temperature range, system performance may be impacted.
NOTE: When operating in the expanded temperature range, ambient temperature warnings maybe
reported on the LCD panel and in the System Event Log.
Expanded operating temperature restrictions
•
Do not perform a cold startup below 5°C.
•
The operating temperature specified is for a maximum altitude of 3050 m (10,000 ft).
•
160 W or higher wattage processor is not supported.
•
Redundant power supply units are required.
•
Non-Dell qualified peripheral cards and/or peripheral cards greater than 25 W are not supported.
•
The 3.5-inch hard drive chassis supports a maximum of 120 W processor.
•
The 2.5-inch hard drive chassis supports a maximum of 145 W processor.
•
Only SSDs are allowed in the hard drive slots at the back of the 3.5-inch hard drive chassis.
•
Mid drive configurations, eight 3.5-inch and eighteen 1.8-inch SSD configurations are not supported.
•
GPU is not supported
•
Tape backup unit (TBU) is not supported.
DR4300 Owners Manual
Expanded operating temperature restrictions
30
Initial system setup and configuration
Setting up your system
Complete the following steps to set up your system:
1.
Unpack the system.
2.
Install the system into the rack. For more information about installing the system into the rack, see your
system Rack Installation Placemat at Dell.com/poweredgemanuals.
3.
Connect the peripherals to the system.
4.
Connect the system to its electrical outlet.
5.
Turn the system on by pressing the power button or by using iDRAC.
6.
Turn on the attached peripherals.
iDRAC configuration
The Integrated Dell Remote Access Controller (iDRAC) is designed to make system administrators more
productive and improve the overall availability of Dell systems. iDRAC alerts administrators to system issues,
helps them perform remote system management, and reduces the need for physical access to the system.
Options to set up iDRAC IP address
You must configure the initial network settings based on your network infrastructure to enable the communication
to and from iDRAC. You can set up the IP address by using one of the following interfaces:
Interfaces
Document/Section
iDRAC Settings utility
See Dell Integrated Dell Remote Access Controller User's Guide at Dell.com/idracmanuals
Dell Deployment Toolkit
See Dell Deployment Toolkit User’s Guide at Dell.com/openmanagemanuals
Dell Lifecycle Controller
See Dell Lifecycle Controller User’s Guide at Dell.com/idracmanuals
Chassis or Server LCD panel
See the LCD panel section
You must use the default iDRAC IP address 192.168.0.120 to configure the initial network settings, including
setting up DHCP or a static IP for iDRAC.
NOTE: To access iDRAC, ensure that you install the iDRAC port card or connect the network cable to the
Ethernet connector 1 on the system board.
DR4300 Owners Manual
Options to set up iDRAC IP address
31
NOTE: Ensure that you change the default user name and password after setting up the iDRAC IP
address.
Log in to iDRAC
You can log in to iDRAC as:
•
iDRAC user
•
Microsoft Active Directory user
•
Lightweight Directory Access Protocol (LDAP) user
The default user name and password are root and calvin. You can also log in by using Single Sign-On or
Smart Card.
NOTE: You must have iDRAC credentials to log in to iDRAC.
For more information about logging in to iDRAC and iDRAC licenses, see the Integrated Dell Remote Access
Controller User's Guide at Dell.com/idracmanuals.
Options to install the operating system
If the system is shipped without an operating system, install the supported operating system by using one of the
following resources:
Table 27. Resources to install the operating system
This section provides the resources of installing the OS.
Resources
Location
Dell Systems Management Tools and
Documentation media
Dell.com/operatingsystemmanuals
Dell Lifecycle Controller
Dell.com/idracmanuals
Dell OpenManage Deployment Toolkit
Dell.com/openmanagemanuals
Dell certified VMware ESXi
Dell.com/virtualizationsolutions
Supported operating systems on Dell PowerEdge
systems
Dell.com/ossupport
Installation and How-to videos for supported
operating systems on Dell PowerEdge systems
Supported Operating Systems for Dell PowerEdge
Systems
Methods to download firmware and drivers
You can download the firmware and drivers by using any of the following methods:
DR4300 Owners Manual
Methods to download firmware and drivers
32
Table 28. Firmware and drivers
You can download the firmware and drivers from Dell support site at Dell.com/support/home, You can download the firmware
and drivers from by using Dell Remote Access Controller Lifecycle Controller (iDRAC with LC) at Dell.com/idracmanuals. You
can download the firmware and drivers by using Dell Repository Manager, Dell OpenManage Essentials, Dell Server Update
Utility, Dell OpenManage Deployment Toolkit at Dell.com/openmanagemanuals.
Methods
Location
From the Dell Support site
Dell.com/support/home
Using Dell Remote Access Controller Lifecycle
Controller (iDRAC with LC)
Dell.com/idracmanuals
Using Dell Repository Manager (DRM)
Dell.com/openmanagemanuals
Using Dell OpenManage Essentials (OME)
Dell.com/openmanagemanuals
Using Dell Server Update Utility (SUU)
Dell.com/openmanagemanuals
Using Dell OpenManage Deployment Toolkit (DTK)
Dell.com/openmanagemanuals
Downloading the drivers and firmware
Dell recommends that you download and install the latest BIOS, drivers, and systems management firmware on
your system.
Ensure that you clear the web browser cache before downloading the drivers and firmware.
1.
Go to Dell.com/support/drivers.
2.
Under the Drivers & Downloads section, type the Service Tag of your system in the Service Tag or
Express Service Code box.
NOTE: If you do not have the Service Tag, select Detect My Product to allow the system to
automatically detect your Service Tag, or under General support, navigate to your product.
3.
Click Drivers & Downloads.
4.
Download the drivers you need to a USB drive, CD, or DVD.
The drivers that are applicable to your selection are displayed.
Manage your system
This section provides the information about server management software.
Server Management Software
DR4300 Owners Manual
Manage your system
33
Description
OpenManage
The Dell OpenManage Server Administrator provides a comprehensive one-to-one systems management solution
for both local and remote servers and their storage controllers and Direct Attached Storage (DAS).
For information about OpenManage documents, see Dell.com/openmanagemanuals.
OpenManage Essentials
Dell OpenManage Essentials is the newest one-to-many management console for managing Dell PowerEdge
servers and direct-attached storage as it provides a simple and easy interface for system administrators to
maximize the uptime and health of Dell systems.
For information about OpenManage documents, see Dell.com/openmanagemanuals.
Remote Access Controller with Dell Lifecycle Controller (iDRAC with LC)
iDRAC with Dell Lifecycle Controller allows administrators to deploy, update, monitor, and manage Dell
servers from any location without the use of agents in a one-to-one or one-to-many method. This out-of-band
management allows the updates to be sent from Dell or appropriate third-party consoles directly to iDRAC with
Dell Lifecycle Controller on a Dell PowerEdge server, regardless of the operating system that may or may not be
running.
For information about Remote Enterprise Systems Management documents, see Dell.com/idracmanuals.
Partner Programs Enterprise Systems Management
For information about OpenManage Connections Enterprise Systems Management documents, see Dell.com/
omconnectionsenterprisesystemsmanagement.
OpenManage Connections Client Systems Management
For information about OpenManage Connections Client Systems Management documents, see Dell.com/
dellclientcommandsuitemanuals.
DR4300 Owners Manual
Manage your system
34
Pre-operating system management
applications
You can manage basic settings and features of a system without booting to the operating system by using the
system firmware.
Options to manage the pre-operating
system applications
Your system has the following options to manage the pre-operating system applications:
•
System Setup
•
Boot Manager
•
Dell Lifecycle Controller
•
Preboot Execution Environment (PXE)
Related concepts See also: System Setup
See also: Boot Manager
See also: Dell Lifecycle Controller
See also: PXE boot
System Setup
By using the System Setup screen, you can configure the BIOS settings, iDRAC settings, and device settings of
your system.
NOTE: Help text for the selected field is displayed in the graphical browser by default. To view the help text
in the text browser, press F1.
You can access system setup by using two methods:
•
Standard graphical browser — The browser is enabled by default.
•
Text browser — The browser is enabled by using Console Redirection.
Related tasks See also: Viewing System Setup
Related references See also: System Setup details
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Viewing System Setup
To view the System Setup screen, perform the following steps:
1.
Turn on, or restart your system.
2.
Press F2 immediately after you see the following message:
F2 = System Setup
NOTE: If your operating system begins to load before you press F2, wait for the system to finish
booting, and then restart your system and try again.
Related concepts See also: System Setup
Related references See also: System Setup details
System Setup details
The System Setup Main Menu screen details are explained as follows:
Option
Description
System BIOS
Enables you to configure BIOS settings.
iDRAC Settings
Enables you to configure iDRAC settings.
The iDRAC settings utility is an interface to set up and configure the iDRAC parameters by using UEFI (Unified
Extensible Firmware Interface). You can enable or disable various iDRAC parameters by using the iDRAC
settings utility. For more information about this utility, see Integrated Dell Remote Access Controller User’s Guide
at Dell.com/idracmanuals.
Device Settings
Enables you to configure device settings.
Related concepts See also: System Setup
Related tasks See also: Viewing System Setup
System BIOS
You can use the System BIOS screen to edit specific functions such as boot order, system password, setup
password, set the RAID mode, and enable or disable USB ports.
Related concepts See also: Secure Boot Custom Policy Settings
Related tasks See also: Viewing System BIOS
Related references See also: System BIOS Settings details
See also: Boot Settings
See also: Network Settings
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See also: System Information
See also: Memory Settings
See also: Processor Settings
See also: SATA Settings
See also: Integrated Devices
See also: Serial Communication
See also: System Profile Settings
See also: Miscellaneous Settings
See also: iDRAC Settings utility
See also: Device Settings
Viewing System BIOS
To view the System BIOS screen, perform the following steps:
1.
Turn on, or restart your system.
2.
Press F2 immediately after you see the following message:
F2 = System Setup
3.
NOTE: If your operating system begins to load before you press F2, wait for the system to finish
booting, and then restart your system and try again.
On the System Setup Main Menu screen, click System BIOS.
Related references See also: System BIOS
See also: System BIOS Settings details
System BIOS Settings details
The System BIOS Settings screen details are explained as follows:
Option
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Description
System Information
Specifies information about the system such as the system model name, BIOS version, and Service Tag.
Memory Settings
Specifies information and options related to the installed memory.
Processor Settings
Specifies information and options related to the processor such as speed and cache size.
SATA Settings
Specifies options to enable or disable the integrated SATA controller and ports.
Boot Settings
Specifies options to specify the boot mode (BIOS or UEFI). Enables you to modify UEFI and BIOS boot settings.
Network Settings
Specifies options to change the network settings.
Integrated Devices
Specifies options to manage integrated device controllers and ports and specify related features and options.
Serial Communication
Specifies options to manage the serial ports and specify related features and options.
System Profile Settings
Specifies options to change the processor power management settings, memory frequency, and so on.
System Security
Specifies options to configure the system security settings, such as system password, setup password, Trusted
Platform Module (TPM) security. It also manages the power and NMI buttons on the system.
Miscellaneous Settings
Specifies options to change the system date, time, and so on.
Related tasks See also: Viewing System BIOS
Related references See also: System BIOS
Boot Settings
You can use the Boot Settings screen to set the boot mode to either BIOS or UEFI. It also enables you to specify
the boot order.
Related tasks See also: Boot Settings details
See also: Viewing Boot Settings
See also: Changing the boot order
Related references See also: System BIOS
See also: Choosing the system boot mode
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Viewing Boot Settings
To view the Boot Settings screen, perform the following steps:
1.
Turn on, or restart your system.
2.
Press F2 immediately after you see the following message:
F2 = System Setup
NOTE: If your operating system begins to load before you press F2, wait for the system to finish
booting, and then restart your system and try again.
3.
On the System Setup Main Menu screen, click System BIOS.
4.
On the System BIOS screen, click Boot Settings.
Related tasks See also: Boot Settings details
See also: Changing the boot order
Related references See also: Boot Settings
See also: Choosing the system boot mode
Boot Settings details
The Boot Settings screen details are explained as follows:
Option
Description
Boot Mode
Enables you to set the boot mode of the system.
CAUTION: Switching the boot mode may prevent the system from booting if the operating
system is not installed in the same boot mode.
If the operating system supports UEFI, you can set this option to UEFI. Setting this field to BIOS allows
compatibility with non-UEFI operating systems. This option is set to BIOS by default.
NOTE: Setting this field to UEFI disables the BIOS Boot Settings menu. Setting this field to BIOS
disables the UEFI Boot Settings menu.
Boot Sequence Retry
Enables or disables the Boot Sequence Retry feature. If this option is set to Enabled and the system fails to boot,
the system reattempts the boot sequence after 30 seconds. This option is set to Enabled by default.
Hard-Disk Failover
Specifies the hard drive that is booted in the event of a hard drive failure. The devices are selected in the HardDisk Drive Sequence on the Boot Option Setting menu. When this option is set to Disabled, only the first hard
drive in the list is attempted to boot. When this option is set to Enabled, all hard drives are attempted to boot in
the order selected in the Hard-Disk Drive Sequence. This option is not enabled for UEFI Boot Mode.
Boot Option Settings
Configures the boot sequence and the boot devices.
BIOS Boot Settings
Enables or disables BIOS boot options.
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NOTE: This option is enabled only if the boot mode is BIOS.
UEFI Boot Settings
Enables or disables UEFI Boot options. The Boot options include IPv4 PXE and IPv6 PXE. This option is set to
IPv4 by default.
NOTE: This option is enabled only if the boot mode is UEFI.
Related tasks See also: Viewing Boot Settings
See also: Changing the boot order
Related references See also: Boot Settings
See also: Choosing the system boot mode
Choosing the system boot mode
System Setup enables you to specify one of the following boot modes for installing your operating system:
•
BIOS boot mode (the default) is the standard BIOS-level boot interface.
•
Unified Extensible Firmware Interface (UEFI) boot mode is an enhanced 64-bit boot interface. If you have
configured your system to boot to UEFI mode, it replaces the system BIOS.
1.
From the System Setup Main Menu, click Boot Settings, and select Boot Mode.
2.
Select the boot mode you want the system to boot into.
3.
CAUTION: Switching the boot mode may prevent the system from booting if the operating
system is not installed in the same boot mode.
After the system boots in the specified boot mode, proceed to install your operating system from that mode.
NOTE: Operating systems must be UEFI-compatible to be installed from the UEFI boot mode. DOS and
32-bit operating systems do not support UEFI and can only be installed from the BIOS boot mode.
NOTE: For the latest information about supported operating systems, go to Dell.com/ossupport.
Related tasks See also: Boot Settings details
See also: Viewing Boot Settings
Related references See also: Boot Settings
Changing the boot order
You may have to change the boot order if you want to boot from a USB key. The following instructions may vary if
you have selected BIOS for Boot Mode.
1.
On the System Setup Main Menu screen, click System BIOS > Boot Settings.
2.
Click Boot Option Settings > Boot Sequence.
3.
Use the arrow keys to select a boot device, and use the plus (+) and minus (-) sign keys to move the device
down or up in the order.
4.
Click Exit, and then click Yes to save the settings on exit.
Related tasks See also: Boot Settings details
See also: Viewing Boot Settings
Related references See also: Boot Settings
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Network Settings
You can use the Network Settings screen to modify PXE device settings. The network settings option is
available only in the UEFI mode.
NOTE: The BIOS does not control network settings in the BIOS mode. For the BIOS boot mode, the
optional Boot ROM of the network controllers handles the network settings.
Related concepts See also: UEFI iSCSI Settings
Related tasks See also: Viewing Network Settings
See also: Viewing UEFI iSCSI Settings
Related references See also: Network Settings screen details
See also: UEFI iSCSI Settings details
See also: System BIOS
Viewing Network Settings
To view the Network Settings screen, perform the following steps:
1.
Turn on, or restart your system.
2.
Press F2 immediately after you see the following message:
F2 = System Setup
NOTE: If your operating system begins to load before you press F2, wait for the system to finish
booting, and then restart your system and try again.
3.
On the System Setup Main Menu screen, click System BIOS.
4.
On the System BIOS screen, click Network Settings.
Related references See also: Network Settings
See also: Network Settings screen details
Network Settings screen details
The Network Settings screen details are explained as follows:
Option
Description
PXE Device n (n = 1 to 4)
Enables or disables the device. When enabled, a UEFI boot option is created for the device.
PXE Device n Settings(n = 1 to 4)
Enables you to control the configuration of the PXE device.
Related tasks See also: Viewing Network Settings
Related references See also: Network Settings
UEFI iSCSI Settings
You can use the iSCSI Settings screen to modify iSCSI device settings. The iSCSI Settings option is available
only in the UEFI boot mode. BIOS does not control network settings in the BIOS boot mode. For the BIOS boot
mode, the option ROM of the network controller handles the network settings.
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Related tasks See also: Viewing UEFI iSCSI Settings
Related references See also: UEFI iSCSI Settings details
See also: UEFI iSCSI Settings
Viewing UEFI iSCSI Settings
To view the UEFI iSCSI Settings screen, perform the following steps:
1.
Turn on, or restart your system.
2.
Press F2 immediately after you see the following message:
F2 = System Setup
NOTE: If your operating system begins to load before you press F2, wait for the system to finish
booting, and then restart your system and try again.
3.
On the System Setup Main Menu screen, click System BIOS.
4.
On the System BIOS screen, click Network Settings.
5.
On the Network Settings screen, click UEFI iSCSI Settings.
Related references See also: UEFI iSCSI Settings
UEFI iSCSI Settings details
The UEFI ISCSI Settings screen details are explained as follows:
Option
Description
ISCSI Initiator Name
Specifies the name of the iSCSI initiator (iqn format).
ISCSI Device n (n = 1 to 4)
Enables or disables the iSCSI device. When disabled, a UEFI boot option is created for the iSCSI device
automatically.
System Security
You can use the System Security screen to perform specific functions such as setting the system password,
setup password and disabling the power button.
Related concepts See also: Secure Boot Custom Policy Settings
Related tasks See also: System Security Settings details
See also: Viewing System Security
See also: Creating a system and setup password
See also: Using your system password to secure your system
See also: Deleting or changing system and setup password
Related references See also: Operating with a setup password enabled
See also: System BIOS
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Viewing System Security
To view the System Security screen, perform the following steps:
1.
Turn on, or restart your system.
2.
Press F2 immediately after you see the following message:
F2 = System Setup
NOTE: If your operating system begins to load before you press F2, wait for the system to finish
booting, and then restart your system and try again.
3.
On the System Setup Main Menu screen, click System BIOS.
4.
On the System BIOS screen, click System Security.
Related tasks See also: System Security Settings details
Related references See also: System Security
System Security Settings details
The System Security Settings screen details are explained as follows:
Option
Description
Intel AES-NI
Improves the speed of applications by performing encryption and decryption by using the Advanced Encryption
Standard Instruction Set (AES-NI). This option is set to Enabled by default.
System Password
Sets the system password. This option is set to Enabled by default and is read-only if the password jumper is not
installed in the system.
Setup Password
Sets the setup password. This option is read-only if the password jumper is not installed in the system.
Password Status
Locks the system password. This option is set to Unlocked by default.
TPM Security
NOTE: The TPM menu is available only when the TPM module is installed.
Enables you to control the reporting mode of the TPM. The TPM Security option is set to Off by default. You can
only modify the TPM Status, TPM Activation, and Intel TXT fields if the TPM Status field is set to either On with
Pre-boot Measurements or On without Pre-boot Measurements.
TPM Information
Changes the operational state of the TPM. This option is set to No Change by default.
TPM Status
Specifies the TPM status.
TPM Command
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CAUTION: Clearing the TPM results in the loss of all keys in the TPM. The loss of TPM keys
may affect booting to the operating system.
Clears all the contents of the TPM. The TPM Clear option is set to No by default.
Intel TXT
Enables or disables the Intel Trusted Execution Technology (TXT) option. To enable the Intel TXT option,
virtualization technology and TPM Security must be enabled with Pre-boot measurements. This option is set to
Off by default.
Power Button
Enables or disables the power button on the front of the system. This option is set to Enabled by default.
NMI Button
Enables or disables the NMI button on the front of the system. This option is set to Disabled by default.
AC Power Recovery
Sets how the system behaves after AC power is restored to the system. This option is set to Last by default.
AC Power Recovery Delay
Sets the time delay for the system to power up after AC power is restored to the system. This option is set to
Immediate by default.
User Defined Delay (60s to 240s)
Sets the User Defined Delay option when the User Defined option for AC Power Recovery Delay is selected.
UEFI Variable Access
Provides varying degrees of securing UEFI variables. When set to Standard (the default), UEFI variables are
accessible in the operating system per the UEFI specification. When set to Controlled, selected UEFI variables
are protected in the environment and new UEFI boot entries are forced to be at the end of the current boot order.
Secure Boot
Enables Secure Boot, where the BIOS authenticates each pre-boot image by using the certificates in the Secure
Boot Policy. Secure Boot is disabled by default.
Secure Boot Policy
When Secure Boot policy is set to Standard, the BIOS uses the system manufacturer’s key and certificates to
authenticate pre-boot images. When Secure Boot policy is set to Custom, the BIOS uses the user-defined key
and certificates. Secure Boot policy is set to Standard by default.
Secure Boot Policy Summary
Specifies the list of certificates and hashes that secure boot uses to authenticate images.
Related tasks See also: Viewing System Security
Related references See also: System Security
Secure Boot Custom Policy Settings
Secure Boot Custom Policy Settings is displayed only when Secure Boot Policy is set to Custom.
Related tasks See also: Viewing Secure Boot Custom Policy Settings
Related references See also: Secure Boot Custom Policy Settings details
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Viewing Secure Boot Custom Policy Settings
To view the Secure Boot Custom Policy Settings screen, perform the following steps:
1.
Turn on, or restart your system.
2.
Press F2 immediately after you see the following message:
F2 = System Setup
NOTE: If your operating system begins to load before you press F2, wait for the system to finish
booting, and then restart your system and try again.
3.
On the System Setup Main Menu screen, click System BIOS.
4.
On the System BIOS screen, click System Security.
5.
On the System Security screen, click Secure Boot Custom Policy Settings.
Secure Boot Custom Policy Settings details
The Secure Boot Custom Policy Settings screen details are explained as follows:
Option
Description
Platform Key
Imports, exports, deletes, or restores the platform key (PK).
Key Exchange Key Database
Enables you to import, export, delete, or restore entries in the Key Exchange Key (KEK) Database.
Authorized Signature Database
Imports, exports, deletes, or restores entries in the Authorized Signature Database (db).
Forbidden Signature Database
Imports, exports, deletes, or restores entries in the Forbidden Signature Database (dbx).
Creating a system and setup password
Ensure that the password jumper is enabled. The password jumper enables or disables the system password and
setup password features. For more information, see the System board jumper settings section.
NOTE: If the password jumper setting is disabled, the existing system password and setup password are
deleted and you need not provide the system password to boot the system.
1.
To enter System Setup, press F2 immediately after turning on or rebooting your system.
2.
On the System Setup Main Menu screen, click System BIOS > System Security.
3.
On the System Security screen, verify that Password Status is set to Unlocked.
4.
In the System Password field, type your system password, and press Enter or Tab.
Use the following guidelines to assign the system password:
◦
A password can have up to 32 characters.
◦
The password can contain the numbers 0 through 9.
◦
Only the following special characters are allowed: space, (”), (+), (,), (-), (.), (/), (;), ([), (\), (]), (`).
A message prompts you to reenter the system password.
5.
Reenter the system password, and click OK.
6.
In the Setup Password field, type your setup password and press Enter or Tab.
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A message prompts you to reenter the setup password.
7.
Reenter the setup password, and click OK.
8.
Press Esc to return to the System BIOS screen. Press Esc again.
A message prompts you to save the changes.
NOTE: Password protection does not take effect until the system reboots.
Related references See also: System Security
Using your system password to secure your system
If you have assigned a setup password, the system accepts your setup password as an alternate system
password.
1.
Turn on or reboot your system.
2.
Type the system password and press Enter.
When Password Status is set to Locked, type the system password and press Enter when prompted at reboot.
NOTE: If an incorrect system password is typed, the system displays a message and prompts you to
reenter your password. You have three attempts to type the correct password. After the third unsuccessful
attempt, the system displays an error message that the system has stopped functioning and must be
turned off. Even after you turn off and restart the system, the error message is displayed until the correct
password is entered.
Related references See also: System Security
Deleting or changing system and setup password
NOTE: You cannot delete or change an existing system or setup password if the Password Status is set
to Locked.
1.
To enter System Setup, press F2 immediately after turning on or restarting your system.
2.
On the System Setup Main Menu screen, click System BIOS > System Security.
3.
On the System Security screen, ensure that Password Status is set to Unlocked.
4.
In the System Password field, alter or delete the existing system password, and then press Enter or Tab.
5.
In the Setup Password field, alter or delete the existing setup password, and then press Enter or Tab.
If you change the system and setup password, a message prompts you to reenter the new password. If you
delete the system and setup password, a message prompts you to confirm the deletion.
6.
Press Esc to return to the System BIOS screen. Press Esc again, and a message prompts you to save the
changes.
Related references See also: System Security
Operating with a setup password enabled
If Setup Password is set to Enabled, type the correct setup password before modifying the system setup
options.
If you do not type the correct password in three attempts, the system displays the following message:
Invalid Password! Number of unsuccessful password attempts: <x> System Halted! Must
power down.
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Even after you turn off and restart the system, the error message is displayed until the correct password is typed.
The following options are exceptions:
•
If System Password is not set to Enabled and is not locked through the Password Status option, you can
assign a system password. For more information, see the System Security Settings screen section.
•
You cannot disable or change an existing system password.
NOTE: You can use the password status option with the setup password option to protect the system
password from unauthorized changes.
Related references See also: System Security
System Information
You can use the System Information screen to view system properties such as Service Tag, system model
name, and the BIOS version.
Related tasks See also: Viewing System Information
Related references See also: System Information details
See also: System BIOS
Viewing System Information
To view the System Information screen, perform the following steps:
1.
Turn on, or restart your system.
2.
Press F2 immediately after you see the following message:
F2 = System Setup
NOTE: If your operating system begins to load before you press F2, wait for the system to finish
booting, and then restart your system and try again.
3.
On the System Setup Main Menu screen, click System BIOS.
4.
On the System BIOS screen, click System Information.
Related references See also: System Information
System Information details
The System Information screen details are explained as follows:
Option
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Description
System Model Name
Specifies the system model name.
System BIOS Version
Specifies the BIOS version installed on the system.
System Management Engine Version
Specifies the current version of the Management Engine firmware.
System Service Tag
Specifies the system Service Tag.
System Manufacturer
Specifies the name of the system manufacturer.
System Manufacturer Contact Information
Specifies the contact information of the system manufacturer.
System CPLD Version
Specifies the current version of the system complex programmable logic device (CPLD) firmware.
UEFI Compliance Version
Specifies the UEFI compliance level of the system firmware.
Related tasks See also: Viewing System Information
Related references See also: System Information
See also: System Information details
Memory Settings
You can use the Memory Settings screen to view all the memory settings and enable or disable specific memory
functions, such as system memory testing and node interleaving.
Related tasks See also: Viewing Memory Settings
Related references See also: Memory Settings details
See also: System BIOS
Viewing Memory Settings
To view the Memory Settings screen, perform the following steps:
1.
Turn on, or restart your system.
2.
Press F2 immediately after you see the following message:
F2 = System Setup
NOTE: If your operating system begins to load before you press F2, wait for the system to finish
booting, and then restart your system and try again.
3.
On the System Setup Main Menu screen, click System BIOS.
4.
On the System BIOS screen, click Memory Settings.
Related references See also: Memory Settings
See also: Memory Settings details
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Memory Settings details
The Memory Settings screen details are explained as follows:
Option
Description
System Memory Size
Specifies the memory size in the system.
System Memory Type
Specifies the type of memory installed in the system.
System Memory Speed
Specifies the system memory speed.
System Memory Voltage
Specifies the system memory voltage.
Video Memory
Specifies the amount of video memory.
System Memory Testing
Specifies whether the system memory tests are run during system boot. Options are Enabled and Disabled. This
option is set to Disabled by default.
Memory Operating Mode
Specifies the memory operating mode. The options available are Optimizer Mode, Advanced ECC Mode,
Mirror Mode, Spare Mode, Spare with Advanced ECC Mode, Dell Fault Resilient Mode and Dell NUMA Fault
Resilient Mode. This option is set to Optimizer Mode by default.
NOTE: The Memory Operating Mode option can have different default and available options based
on the memory configuration of your system.
NOTE: The Dell Fault Resilient Mode option establishes an area of memory that is fault resilient.
This mode can be used by an operating system that supports the feature to load critical applications
or enables the operating system kernel to maximize system availability.
Node Interleaving
Specifies if Non-Uniform Memory architecture (NUMA) is supported. If this field is set to Enabled, memory
interleaving is supported if a symmetric memory configuration is installed. If the field is set to Disabled, the
system supports NUMA (asymmetric) memory configurations. This option is set to Disabled by default.
Snoop Mode
Specifies the Snoop Mode options. The Snoop Mode options available are Home Snoop, Early Snoop,
and Cluster on Die. This option is set to Early Snoop by default. This field is available only when the Node
Interleaving is set to Disabled.
Related tasks See also: Viewing Memory Settings
Related references See also: Memory Settings
Processor Settings
You can use the Processor Settings screen to view the processor settings, and perform specific functions such
as enabling virtualization technology, hardware prefetcher, and logical processor idling.
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Related tasks See also: Viewing Processor Settings
Related references See also: Processor Settings details
See also: System BIOS
Viewing Processor Settings
To view the Processor Settings screen, perform the following steps:
1.
Turn on, or restart your system.
2.
Press F2 immediately after you see the following message:
F2 = System Setup
NOTE: If your operating system begins to load before you press F2, wait for the system to finish
booting, and then restart your system and try again.
3.
On the System Setup Main Menu screen, click System BIOS.
4.
On the System BIOS screen, click Processor Settings.
Related references See also: Processor Settings
See also: Processor Settings details
Processor Settings details
The Processor Settings screen details are explained as follows:
Option
Description
Logical Processor
Enables or disables the logical processors and displays the number of logical processors. If this option is set to
Enabled, the BIOS displays all the logical processors. If this option is set to Disabled, the BIOS displays only one
logical processor per core. This option is set to Enabled by default.
QPI Speed
Enables you to control QuickPath Interconnect data rate settings.
Alternate RTID (Requestor Transaction ID) Setting
Modifies Requestor Transaction IDs, which are QPI resources. This option is set to Disabled by default.
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NOTE: Enabling this option may negatively impact the overall system performance.
Virtualization Technology
Enables or disables the additional hardware capabilities provided for virtualization. This option is set to Enabled
by default.
Address Translation Service (ATS)
Defines the Address Translation Cache (ATC) for devices to cache the DMA transactions. This option provides an
interface between CPU and DMA Memory Management to a chipset's Address Translation and Protection Table
to translate DMA addresses to host addresses. This option is set to Enabled by default.
Adjacent Cache Line Prefetch
Optimizes the system for applications that need high utilization of sequential memory access. This option is set
to Enabled by default. You can disable this option for applications that need high utilization of random memory
access.
Hardware Prefetcher
Enables or disables the hardware prefetcher. This option is set to Enabled by default.
DCU Streamer Prefetcher
Enables or disables the Data Cache Unit (DCU) streamer prefetcher. This option is set to Enabled by default.
DCU IP Prefetcher
Enables or disables the Data Cache Unit (DCU) IP prefetcher. This option is set to Enabled by default.
Execute Disable
Enables you to run the disable memory protection technology. This option is set to Enabled by default.
Logical Processor Idling
Enables you to improve the energy efficiency of a system. It uses the operating system core parking algorithm
and parks some of the logical processors in the system which in turn allows the corresponding processor cores to
transition into a lower power idle state. This option can only be enabled if the operating system supports it. It is set
to Disabled by default.
Configurable TDP
Enables you to reconfigure the processor Thermal Design Power (TDP) levels during POST based on the power
and thermal delivery capabilities of the system. TDP verifies the maximum heat the cooling system is needed to
dissipate. This option is set to Nominal by default.
NOTE: This option is only available on certain stock keeping units (SKUs) of the processors.
X2Apic Mode
Enables or disables the X2Apic mode.
Dell Controlled Turbo
Controls the turbo engagement. Enable this option only when System Profile is set to Performance.
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NOTE: Depending on the number of installed CPUs, there may be up to four processor listings.
Number of Cores per Processor
Controls the number of enabled cores in each processor. This option is set to All by default.
Processor 64-bit Support
Specifies if the processor(s) support 64-bit extensions.
Processor Core Speed
Specifies the maximum core frequency of the processor.
Processor 1
NOTE: Depending on the number of CPUs, there may be up to four processors listed.
The following settings are displayed for each processor installed in the system:
Option
Description
Family-Model-Stepping
Specifies the family, model, and stepping of the processor as defined by Intel.
Brand
Specifies the brand name.
Level 2 Cache
Specifies the total L2 cache.
Level 3 Cache
Specifies the total L3 cache.
Number of Cores
Specifies the number of cores per processor.
Related tasks See also: Viewing Processor Settings
Related references See also: Processor Settings
SATA Settings
You can use the SATA Settings screen to view the SATA settings of SATA devices and enable RAID on your
system.
Related tasks See also: SATA Settings details
See also: Viewing SATA Settings
Related references See also: System BIOS
Viewing SATA Settings
To view the SATA Settings screen, perform the following steps:
1.
Turn on, or restart your system.
2.
Press F2 immediately after you see the following message:
F2 = System Setup
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NOTE: If your operating system begins to load before you press F2, wait for the system to finish
booting, and then restart your system and try again.
3.
On the System Setup Main Menu screen, click System BIOS.
4.
On the System BIOS screen, click SATA Settings.
Related tasks See also: SATA Settings details
Related references See also: SATA Settings
SATA Settings details
The SATA Settings screen details are explained as follows:
Option
Description
Embedded SATA
Enables the embedded SATA option to be set to Off, ATA, AHCI, or RAID modes. This option is set to AHCI by
default.
Security Freeze Lock
Sends Security Freeze Lock command to the Embedded SATA drives during POST. This option is applicable only
for ATA and AHCI modes.
Write Cache
Enables or disables the command for Embedded SATA drives during POST.
Port A
Sets the drive type of the selected device. For Embedded SATA settings in ATA mode, set this field to Auto to
enable BIOS support. Set it to OFF to turn off BIOS support.
For AHCI or RAID mode, BIOS support is always enabled.
Option
Description
Model
Specifies the drive model of the selected device.
Drive Type
Specifies the type of drive attached to the SATA port.
Capacity
Specifies the total capacity of the hard drive. This field is undefined for removable media devices such as
optical drives.
Port B
Sets the drive type of the selected device. For Embedded SATA settings in ATA mode, set this field to Auto to
enable BIOS support. Set it to OFF to turn off BIOS support.
For AHCI or RAID mode, BIOS support is always enabled.
Option
Description
Model
Specifies the drive model of the selected device.
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53
Drive Type
Specifies the type of drive attached to the SATA port.
Capacity
Specifies the total capacity of the hard drive. This field is undefined for removable media devices such as
optical drives.
Port C
Sets the drive type of the selected device. For Embedded SATA settings in ATA mode, set this field to Auto to
enable BIOS support. Set it to OFF to turn off BIOS support.
For AHCI or RAID mode, BIOS support is always enabled.
Option
Description
Model
Specifies the drive model of the selected device.
Drive Type
Specifies the type of drive attached to the SATA port.
Capacity
Specifies the total capacity of the hard drive. This field is undefined for removable media devices such as
optical drives.
Port D
Sets the drive type of the selected device. For Embedded SATA settings in ATA mode, set this field to Auto to
enable BIOS support. Set it to OFF to turn off BIOS support.
For AHCI or RAID mode, BIOS support is always enabled.
Option
Description
Model
Specifies the drive model of the selected device.
Drive Type
Specifies the type of drive attached to the SATA port.
Capacity
Specifies the total capacity of the hard drive. This field is undefined for removable media devices such as
optical drives.
Port E
Sets the drive type of the selected device. For Embedded SATA settings in ATA mode, set this field to Auto to
enable BIOS support. Set it to OFF to turn off BIOS support.
For AHCI or RAID mode, BIOS support is always enabled.
Option
Description
Model
Specifies the drive model of the selected device.
Drive Type
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54
Specifies the type of drive attached to the SATA port.
Capacity
Specifies the total capacity of the hard drive. This field is undefined for removable media devices such as
optical drives.
Port F
Sets the drive type of the selected device. For Embedded SATA settings in ATA mode, set this field to Auto to
enable BIOS support. Set it to OFF to turn off BIOS support.
For AHCI or RAID mode, BIOS support is always enabled.
Option
Description
Model
Specifies the drive model of the selected device.
Drive Type
Specifies the type of drive attached to the SATA port.
Capacity
Specifies the total capacity of the hard drive. This field is undefined for removable media devices such as
optical drives.
Port G
Sets the drive type of the selected device. For Embedded SATA settings in ATA mode, set this field to Auto to
enable BIOS support. Set it to OFF to turn off BIOS support.
For AHCI or RAID mode, BIOS support is always enabled.
Option
Description
Model
Specifies the drive model of the selected device.
Drive Type
Specifies the type of drive attached to the SATA port.
Capacity
Specifies the total capacity of the hard drive. This field is undefined for removable media devices such as
optical drives.
Port H
Sets the drive type of the selected device. For Embedded SATA settings in ATA mode, set this field to Auto to
enable BIOS support. Set it to OFF to turn off BIOS support.
For AHCI or RAID mode, BIOS support is always enabled.
Option
Description
Model
Specifies the drive model of the selected device.
Drive Type
Specifies the type of drive attached to the SATA port.
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55
Capacity
Specifies the total capacity of the hard drive. This field is undefined for removable media devices such as
optical drives.
Port I
Sets the drive type of the selected device. For Embedded SATA settings in ATA mode, set this field to Auto to
enable BIOS support. Set it to OFF to turn off BIOS support.
For AHCI or RAID mode, BIOS support is always enabled.
Option
Description
Model
Specifies the drive model of the selected device.
Drive Type
Specifies the type of drive attached to the SATA port.
Capacity
Specifies the total capacity of the hard drive. This field is undefined for removable media devices such as
optical drives.
Port J
Sets the drive type of the selected device. For Embedded SATA settings in ATA mode, set this field to Auto to
enable BIOS support. Set it to OFF to turn off BIOS support.
For AHCI or RAID mode, BIOS support is always enabled.
Option
Description
Model
Specifies the drive model of the selected device.
Drive Type
Specifies the type of drive attached to the SATA port.
Capacity
Specifies the total capacity of the hard drive. This field is undefined for removable media devices such as
optical drives.
Related tasks See also: Viewing SATA Settings
Related references See also: SATA Settings
Integrated Devices
You can use the Integrated Devices screen to view and configure the settings of all integrated devices including
the video controller, integrated RAID controller, and the USB ports.
Related tasks See also: Integrated Devices details
See also: Viewing Integrated Devices
Related references See also: System BIOS
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Viewing Integrated Devices
To view the Integrated Devices screen, perform the following steps:
1.
Turn on, or restart your system.
2.
Press F2 immediately after you see the following message:
F2 = System Setup
NOTE: If your operating system begins to load before you press F2, wait for the system to finish
booting, and then restart your system and try again.
3.
On the System Setup Main Menu screen, click System BIOS.
4.
On the System BIOS screen, click Integrated Devices.
Related tasks See also: Integrated Devices details
Related references See also: Integrated Devices
Integrated Devices details
The Integrated Devices screen details are explained as follows:
Option
Description
USB 3.0 Setting
Enables or disables the USB 3.0 support. Enable this option only if your operating system supports USB 3.0. If
you disable this option, devices operate at USB 2.0 speed. USB 3.0 is enabled by default.
User Accessible USB Ports
Enables or disables the USB ports. Selecting Only Back Ports On disables the front USB ports, selecting All
Ports Off disables all USB ports. The USB keyboard and mouse operate during boot process in certain operating
systems. After the boot process is complete, the USB keyboard and mouse do not work if the ports are disabled.
NOTE: Selecting Only Back Ports On and All Ports Off disables the USB management port and
also restricts access to iDRAC features.
Internal USB Port
Enables or disables the internal USB port. This option is set to Enabled by default.
Integrated RAID Controller
Enables or disables the integrated RAID controller. This option is set to Enabled by default.
Integrated Network Card 1
Enables or disables the integrated network card.
Embedded NIC1 and NIC2
NOTE: The Embedded NIC1 and NIC2 options are only available on systems that do not have
Integrated Network Card 1.
Enables or disables the Embedded NIC1 and NIC2 options. If set to Disabled, the NIC may still be available for
shared network access by the embedded management controller. The embedded NIC1 and NIC2 options are only
available on systems that do not have Network Daughter Cards (NDCs). The Embedded NIC1 and NIC2 option is
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57
mutually exclusive with the Integrated Network Card 1 option. Configure the Embedded NIC1 and NIC2 option by
using the NIC management utilities of the system.
I/OAT DMA Engine
Enables or disables the I/OAT option. Enable only if the hardware and software support the feature.
Embedded Video Controller
Enables or disables the Embedded Video Controller option. This option is set to Enabled by default.
Current State of Embedded Video Controller
Displays the current state of the embedded video controller. The Current State of Embedded Video Controller
option is a read-only field. If the Embedded Video Controller is the only display capability in the system (that is,
no add-in graphics card is installed), then the Embedded Video Controller is automatically used as the primary
display even if the Embedded Video Controller setting is set to Disabled.
SR-IOV Global Enable
Enables or disables the BIOS configuration of Single Root I/O Virtualization (SR-IOV) devices. This option is set
to Disabled by default.
OS Watchdog Timer
If your system stops responding, this watchdog timer aids in the recovery of your operating system. When this
option is set to Enabled, the operating system initializes the timer. When this option is set to Disabled (the
default), the timer does not have any effect on the system.
Memory Mapped I/O above 4 GB
Enables or disables the support for PCIe devices that need large amounts of memory. This option is set to
Enabled by default.
Slot Disablement
Enables or disables the available PCIe slots on your system. The slot disablement feature controls the
configuration of PCIe cards installed in the specified slot. Slots must be disabled only when the installed
peripheral card prevents booting into the operating system or causes delays in system startup. If the slot is
disabled, both the Option ROM and UEFI drivers are disabled.
Related tasks See also: Viewing Integrated Devices
Related references See also: Integrated Devices
Serial Communication
You can use the Serial Communication screen to view the properties of the serial communication port.
Related tasks See also: Serial Communication details
See also: Viewing Serial Communication
Related references See also: System BIOS
Viewing Serial Communication
To view the Serial Communication screen, perform the following steps:
1.
Turn on, or restart your system.
2.
Press F2 immediately after you see the following message:
F2 = System Setup
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NOTE: If your operating system begins to load before you press F2, wait for the system to finish
booting, and then restart your system and try again.
3.
On the System Setup Main Menu screen, click System BIOS.
4.
On the System BIOS screen, click Serial Communication.
Related tasks See also: Serial Communication details
Related references See also: Serial Communication
Serial Communication details
The Serial Communication screen details are explained as follows:
Option
Description
Serial Communication
Selects serial communication devices (Serial Device 1 and Serial Device 2) in BIOS. BIOS console redirection
can also be enabled and the port address can be specified. This option is set to Auto by default.
Serial Port Address
Enables you to set the port address for serial devices. This option is set to Serial Device 1=COM2, Serial Device
2=COM1 by default.
NOTE: You can use only Serial Device 2 for the Serial Over LAN (SOL) feature. To use console
redirection by SOL, configure the same port address for console redirection and the serial device.
NOTE: Every time the system boots, the BIOS syncs the serial MUX setting saved in iDRAC. The
serial MUX setting can independently be changed in iDRAC. Loading the BIOS default settings from
within the BIOS setup utility may not always revert the serial MUX setting to the default setting of
Serial Device 1.
External Serial Connector
Enables you to associate the External Serial Connector to Serial Device 1, Serial Device 2, or the Remote Access
Device by using this option.
NOTE: Only Serial Device 2 can be used for Serial Over LAN (SOL). To use console redirection by
SOL, configure the same port address for console redirection and the serial device.
NOTE: Every time the system boots, the BIOS syncs the serial MUX setting saved in iDRAC. The
serial MUX setting can independently be changed in iDRAC. Loading the BIOS default settings from
within the BIOS setup utility may not always revert this setting to the default setting of Serial Device 1.
Failsafe Baud Rate
Specifies the failsafe baud rate for console redirection. The BIOS attempts to determine the baud rate
automatically. This failsafe baud rate is used only if the attempt fails, and the value must not be changed. This
option is set to 115200 by default.
Remote Terminal Type
Sets the remote console terminal type. This option is set to VT 100/VT 220 by default.
Redirection After Boot
Enables or disables the BIOS console redirection when the operating system is loaded. This option is set to
Enabled by default.
Related tasks See also: Viewing Serial Communication
Related references DR4300 Owners Manual
Serial Communication
59
See also: Serial Communication
System Profile Settings
You can use the System Profile Settings screen to enable specific system performance settings such as power
management.
Related tasks See also: System Profile Settings details
See also: Viewing System Profile Settings
Related references See also: System BIOS
Viewing System Profile Settings
To view the System Profile Settings screen, perform the following steps:
1.
Turn on, or restart your system.
2.
Press F2 immediately after you see the following message:
F2 = System Setup
NOTE: If your operating system begins to load before you press F2, wait for the system to finish
booting, and then restart your system and try again.
3.
On the System Setup Main Menu screen, click System BIOS.
4.
On the System BIOS screen, click System Profile Settings.
Related tasks See also: System Profile Settings details
Related references See also: System Profile Settings
System Profile Settings details
The System Profile Settings screen details are explained as follows:
Option
Description
System Profile
Sets the system profile. If you set the System Profile option to a mode other than Custom, the BIOS
automatically sets the rest of the options. You can only change the rest of the options if the mode is set to
Custom. This option is set to Performance Per Watt Optimized (DAPC) by default. DAPC is Dell Active Power
Controller.
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NOTE: All the parameters on the system profile setting screen are available only when the System
Profile option is set to Custom.
CPU Power Management
Sets the CPU power management. This option is set to System DBPM (DAPC) by default. DBPM is DemandBased Power Management.
Memory Frequency
Sets the speed of the system memory. You can select Maximum Performance, Maximum Reliability, or a
specific speed.
Turbo Boost
Enables or disables the processor to operate in the turbo boost mode. This option is set to Enabled by default.
Energy Efficient Turbo
Enables or disables the Energy Efficient Turbo option.
Energy Efficient Turbo (EET) is a mode of operation where a processor’s core frequency is adjusted to be within
the turbo range based on workload.
C1E
Enables or disables the processor to switch to a minimum performance state when it is idle. This option is set to
Enabled by default.
C States
Enables or disables the processor to operate in all available power states. This option is set to Enabled by
default.
Collaborative CPU Performance Control
Enables or disables the CPU power management option. When set to Enabled, the CPU power management is
controlled by the OS DBPM and the System DBPM (DAPC). This option is set to Disabled by default.
Memory Patrol Scrub
Sets the memory patrol scrub frequency. This option is set to Standard by default.
Memory Refresh Rate
Sets the memory refresh rate to either 1x or 2x. This option is set to 1x by default.
Uncore Frequency
Enables you to select the Processor Uncore Frequency option.
Dynamic mode enables the processor to optimize power resources across the cores and uncore during runtime.
The optimization of the uncore frequency to either save power or optimize performance is influenced by the
setting of the Energy Efficiency Policy option.
Energy Efficient Policy
Enables you to select the Energy Efficient Policy option.
The CPU uses the setting to manipulate the internal behavior of the processor and determines whether to target
higher performance or better power savings.
Number of Turbo Boot Enabled Cores for Processor 1
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61
NOTE: If there are two processors installed in the system, you see an entry for Number of Turbo
Boost Enabled Cores for Processor 2.
Controls the number of turbo boost enabled cores for processor 1. The maximum number of cores is enabled by
default.
Monitor/Mwait
Enables the Monitor/Mwait instructions in the processor. This option is set to Enabled for all system profiles,
except Custom by default.
NOTE: This option can be disabled only if the C States option in the Custom mode is set to disabled.
NOTE: When C States is set to Enabled in the Custom mode, changing the Monitor/Mwait setting
does not impact the system power or performance.
Related tasks See also: Viewing System Profile Settings
Related references See also: System Profile Settings
Miscellaneous Settings
You can use the Miscellaneous Settings screen to perform specific functions such as updating the asset tag and
changing the system date and time.
Related tasks See also: Miscellaneous Settings details
See also: Viewing Miscellaneous Settings
Related references See also: System BIOS
Viewing Miscellaneous Settings
To view the Miscellaneous Settings screen, perform the following steps:
1.
Turn on, or restart your system.
2.
Press F2 immediately after you see the following message:
F2 = System Setup
NOTE: If your operating system begins to load before you press F2, wait for the system to finish
booting, and then restart your system and try again.
3.
On the System Setup Main Menu screen, click System BIOS.
4.
On the System BIOS screen, click Miscellaneous Settings.
Related tasks See also: Miscellaneous Settings details
Related references See also: Miscellaneous Settings
Miscellaneous Settings details
The Miscellaneous Settings screen details are explained as follows:
Option
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62
Description
System Time
Enables you to set the time on the system.
System Date
Enables you to set the date on the system.
Asset Tag
Specifies the asset tag and enables you to modify it for security and tracking purposes.
Keyboard NumLock
Enables you to set whether the system boots with the NumLock enabled or disabled. This option is set to On by
default.
NOTE: This option does not apply to 84-key keyboards.
F1/F2 Prompt on Error
Enables or disables the F1/F2 prompt on error. This option is set to Enabled by default. The F1/F2 prompt also
includes keyboard errors.
Load Legacy Video Option ROM
Enables you to determine whether the system BIOS loads the legacy video (INT 10H) option ROM from the video
controller. Selecting Enabled in the operating system does not support UEFI video output standards. This field is
available only for UEFI boot mode. You cannot set the option to Enabled if UEFI Secure Boot mode is enabled.
In-System Characterization
Enables or disables In-System Characterization. This option is set to Disabled by default. The two other options
are Enabled and Enabled - No Reboot.
NOTE: The default setting for In-System Characterization is subject to change in future BIOS
releases.
When enabled, In-System Characterization (ISC) executes during POST upon detecting relevant change(s)
in system configuration to optimize system power and performance. ISC takes about 20 seconds to execute,
and system reset is needed for ISC results to be applied. The Enabled - No Reboot option executes ISC and
continues without applying ISC results until the next time system reset occurs. The Enabled option executes ISC
and forces an immediate system reset so that ISC results can be applied. It takes the system longer to be ready
due to the forced system reset. When disabled, ISC does not execute.
Related tasks See also: Viewing Miscellaneous Settings
Related references See also: Miscellaneous Settings
iDRAC Settings utility
The iDRAC settings utility is an interface to set up and configure the iDRAC parameters by using UEFI. You can
enable or disable various iDRAC parameters by using the iDRAC settings utility.
NOTE: Accessing some of the features on the iDRAC settings utility needs the iDRAC Enterprise License
upgrade.
For more information about using iDRAC, see Dell Integrated Dell Remote Access Controller User's Guide at
Dell.com/idracmanuals.
Related concepts See also: Device Settings
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Related tasks See also: Entering the iDRAC Settings utility
See also: Changing the thermal settings
Related references See also: System BIOS
Entering the iDRAC Settings utility
1.
Turn on or restart the managed system.
2.
Press F2 during Power-on Self-test (POST).
3.
On the System Setup Main Menu page, click iDRAC Settings.
The iDRAC Settings screen is displayed.
Related references See also: iDRAC Settings utility
Changing the thermal settings
The iDRAC settings utility enables you to select and customize the thermal control settings for your system.
1.
Click iDRAC Settings > Thermal.
2.
Under SYSTEM THERMAL PROFILE > Thermal Profile, select one of the following options:
◦
Default Thermal Profile Settings
◦
Maximum Performance (Performance Optimized)
◦
Minimum Power (Performance per Watt Optimized)
3.
Under USER COOLING OPTIONS, set the Fan Speed Offset, Minimum Fan Speed, and Custom
Minimum Fan Speed.
4.
Click Back > Finish > Yes.
Related references See also: iDRAC Settings utility
Device Settings
Device Settings enables you to configure device parameters.
Related references See also: System BIOS
Dell Lifecycle Controller
Dell Lifecycle Controller (LC) provides advanced embedded systems management capabilities including system
deployment, configuration, update, maintenance, and diagnosis. LC is delivered as part of the iDRAC out-of-band
solution and Dell system embedded Unified Extensible Firmware Interface (UEFI) applications.
Related references See also: Embedded system management
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64
Embedded system management
The Dell Lifecycle Controller provides advanced embedded systems management throughout the system’s
lifecycle. The Dell Lifecycle Controller can be started during the boot sequence and can function independently of
the operating system.
NOTE: Certain platform configurations may not support the full set of features provided by the Dell
Lifecycle Controller.
For more information about setting up the Dell Lifecycle Controller, configuring hardware and firmware, and
deploying the operating system, see the Dell Lifecycle Controller documentation at Dell.com/idracmanuals.
Related references See also: Dell Lifecycle Controller
Boot Manager
The Boot Manager screen enables you to select boot options and diagnostic utilities.
Related tasks See also: Viewing Boot Manager
Related references See also: Boot Manager main menu
See also: System BIOS
Viewing Boot Manager
To enter Boot Manager:
1.
Turn on, or restart your system.
2.
Press F11 when you see the following message:
F11 = Boot Manager
If your operating system begins to load before you press F11, allow the system to complete the booting, and
then restart your system and try again.
Related references See also: Boot Manager
See also: Boot Manager main menu
Boot Manager main menu
Menu item
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65
Description
Continue Normal Boot
The system attempts to boot to devices starting with the first item in the boot order. If the boot attempt fails, the
system continues with the next item in the boot order until the boot is successful or no more boot options are
found.
One-shot Boot Menu
Enables you to access boot menu, where you can select a one-time boot device to boot from.
Launch System Setup
Enables you to access System Setup.
Launch Lifecycle Controller
Exits the Boot Manager and invokes the Dell Lifecycle Controller program.
System Utilities
Enables you to launch System Utilities menu such as System Diagnostics and UEFI shell.
Related tasks See also: Viewing Boot Manager
Related references See also: Boot Manager
One-shot BIOS boot menu
One-shot BIOS boot menu enables you to select a boot device to boot from.
Related references See also: Boot Manager
System Utilities
System Utilities contains the following utilities that can be launched:
•
Launch Diagnostics
•
BIOS Update File Explorer
•
Reboot System
Related references See also: Boot Manager
PXE boot
The Preboot Execution Environment (PXE) is an industry standard client or interface that allows networked
computers that are not yet loaded with an operating system to be configured and booted remotely by an
administrator.
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Installing and removing system
components
Safety instructions
NOTE: Whenever you need to lift the system, get others to assist you. To avoid injury, do not attempt to lift
the system by yourself.
WARNING: Opening or removing the system cover while the system is powered on may expose
you to a risk of electric shock.
CAUTION: Do not operate the system without the cover for a duration exceeding five minutes.
CAUTION: Many repairs may only be done by a certified service technician. You should only
perform troubleshooting and simple repairs as authorized in your product documentation, or as
directed by the online or telephone service and support team. Damage due to servicing that is not
authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
NOTE: Dell recommends that you always use a static mat and static strap while working on components
inside the system.
NOTE: To ensure proper operation and cooling, all bays in the system and system fans must be populated
always with either a component or with a blank.
Before working inside your system
Follow the safety guidelines listed in the Safety instructions section.
1.
Turn off the system, including any attached peripherals.
2.
Disconnect the system from the electrical outlet and disconnect the peripherals.
3.
If installed, remove the front bezel.
4.
If applicable, remove the system from the rack.
For more information, see the Rack Installation placemat at Dell.com/poweredgemanuals.
5.
Remove the system cover.
Related tasks See also: Removing the optional front bezel
See also: Removing the system cover
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67
After working inside your system
Follow the safety guidelines listed in the Safety instructions section.
1.
Install the system cover.
2.
If applicable, install the system into the rack.
For more information, see the Rack Installation placemat at Dell.com/poweredgemanuals.
3.
If removed, install the optional front bezel.
4.
Reconnect the peripherals and connect the system to the electrical outlet.
5.
Turn on the system, including any attached peripherals.
Related tasks See also: Installing the system cover
See also: Installing the optional front bezel
Recommended tools
You need the following tools to perform the removal and installation procedures:
•
Key to the bezel lock.
This is needed only if your system includes a bezel.
•
Phillips #2 screwdriver
•
Wrist grounding strap
You need the following tools to assemble the cables for a DC power supply unit.
•
AMP 90871-1 hand-crimping tool or equivalent
•
Tyco Electronics 58433-3 or equivalent
•
Wire-stripper pliers to remove insulation from size 10 AWG solid or stranded, insulated copper wire
NOTE: Use alpha wire part number 3080 or equivalent (65/30 stranding).
Front bezel (optional)
The front bezel is attached to the front side of the server and prevents accidents while removing the hard drive or
when pressing the reset or power button. The front bezel can also be locked for additional security.
Removing the optional front bezel
Follow the safety guidelines listed in the Safety instructions section.
1.
Locate and remove the bezel key.
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NOTE: The bezel key is attached to the back of the bezel.
2.
Unlock the bezel by using the key.
3.
Slide the release latch up and pull the left end of the bezel.
4.
Unhook the right end, and remove the bezel.
Figure 9. Removing the optional front bezel
a.
release latch
b.
bezel lock
c.
front bezel
Figure 10. Removing the optional Quick Sync front bezel
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Removing the optional front bezel
69
a.
release latch
b.
bezel lock
c.
Quick Sync bezel
Installing the optional front bezel
Follow the safety guidelines listed in the Safety instructions section.
1.
Locate and remove the bezel key.
NOTE: The bezel key is attached to the back of the bezel.
2.
Hook the right end of the bezel onto the chassis.
3.
Fit the free end of the bezel onto the system.
4.
Lock the bezel by using the key.
System cover
The system cover protects the components inside the system and helps in maintaining air flow inside the system.
Removing the system cover actuates the intrusion switch which aids in maintaining system security.
Removing the system cover
1.
Follow the safety guidelines listed in the Safety instructions section.
2.
Turn off the system, including any attached peripherals.
3.
Disconnect the system from the electrical outlet and disconnect the peripherals.
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4.
If installed, remove the optional bezel. For more information, see the Removing the optional front bezel
section.
1.
Rotate the latch release lock counter clockwise to the unlocked position.
2.
Lift the latch toward the back of the system.
The system cover slides back and the tabs on the system cover disengage from the slots on the chassis.
3.
NOTE: The position of the latch may vary depending on the configuration of your system.
Hold the cover on both sides, and lift the cover away from the system.
Figure 11. Removing the system cover
1.
a.
system cover
b.
latch
c.
latch release lock
Install the system cover.
Related tasks See also: Removing the optional front bezel
See also: Installing the system cover
Related references See also: Safety instructions
Installing the system cover
1.
Follow the safety guidelines listed in the Safety instructions section.
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71
2.
Ensure that all internal cables are connected and placed out of the way and no tools or extra parts are left
inside the system.
1.
Align the slots on the system cover with the tabs on the chassis.
2.
Push the system cover latch down to move the system cover into the closed position.
The system cover slides forward and the slots on the system cover engage with the tabs on the chassis.
The system cover latch locks into place when the system cover is completely engaged with the tabs on the
chassis.
3.
Rotate the latch release lock clockwise to the locked position.
1.
If removed, install the front bezel.
2.
Reconnect the peripherals and connect the system to the electrical outlet.
3.
Turn on the system, including any attached peripherals.
Related tasks See also: Installing the optional front bezel
Related references See also: Safety instructions
Cooling shroud
The cooling shroud has aerodynamically placed openings that direct the airflow across the entire system. The
airflow passes through all the critical parts of the system, where the vacuum pulls air across the entire surface
area of the heat sink, thus allowing increased cooling.
Removing the cooling shroud
CAUTION: Many repairs may only be done by a certified service technician. You should only
perform troubleshooting and simple repairs as authorized in your product documentation, or as
directed by the online or telephone service and support team. Damage due to servicing that is not
authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
CAUTION: Never operate your system with the cooling shroud removed. The system may get
overheated quickly, resulting in shutdown of the system and loss of data.
1.
Follow the safety guidelines listed in the Safety instructions section.
2.
Follow the procedure listed in the Before working inside your system section.
3.
If installed, remove the full-length PCIe card.
1.
Holding the touch points, lift the cooling shroud away from the system.
Figure 12. Removing the cooling shroud
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Removing the cooling shroud
72
a.
cooling shroud
b.
touch point (2)
1.
Install the cooling shroud.
2.
If required, install the full-length PCIe card.
3.
Follow the procedure listed in the After working inside your system section.
Related tasks See also: Before working inside your system
See also: Removing an expansion card from expansion card riser 2 or 3
See also: Installing the cooling shroud
See also: After working inside your system
Related references See also: Safety instructions
Installing the cooling shroud
CAUTION: Many repairs may only be done by a certified service technician. You should only
perform troubleshooting and simple repairs as authorized in your product documentation, or as
directed by the online or telephone service and support team. Damage due to servicing that is not
authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
1.
Follow the safety guidelines listed in the Safety instructions section.
2.
Follow the procedure listed in the Before working inside your system section.
3.
If applicable, route the cables inside the system along the chassis wall and secure the cables by using the
cable-securing bracket.
1.
Align the tabs on the cooling shroud with the securing slots on the chassis.
2.
Lower the cooling shroud into the chassis until it is firmly seated.
1.
If removed, install the full-length PCIe card.
2.
Follow the procedure listed in the After working inside your system section.
Related tasks See also: Before working inside your system
See also: Installing an expansion card into the expansion card riser 2 or 3
See also: Installing an expansion card into the expansion card riser 1
See also: After working inside your system
Related references See also: Safety instructions
DR4300 Owners Manual
Installing the cooling shroud
73
Cooling fans
Your system supports six hot-swappable cooling fans.
NOTE: In the event of a problem with a particular fan, the fan number is referenced by the system
management software, allowing you to easily identify and replace the proper fan by noting the fan numbers
on the cooling fan assembly.
Removing a cooling fan
1.
Follow the safety guidelines listed in the Safety instructions section.
2.
Follow the procedure listed in the Before working inside your system section.
CAUTION: Many repairs may only be done by a certified service technician. You should only
perform troubleshooting and simple repairs as authorized in your product documentation, or as
directed by the online or telephone service and support team. Damage due to servicing that is not
authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
CAUTION: The cooling fans are hot-swappable. To maintain proper cooling while the system is on,
replace only one fan at a time.
NOTE: The procedure for removing each fan is identical.
1.
Press the fan release tab and lift the cooling fan out of the cooling fan assembly.
Figure 13. Removing a cooling fan
a.
cooling fan assembly
b.
cooling fan connector (6)
c.
fan release tab (6)
d.
cooling fan (6)
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Removing a cooling fan
74
e.
cooling fan connector on the system board (6)
1.
Install the cooling fan.
2.
Follow the procedure listed in the After working inside your system section.
Related tasks See also: Before working inside your system
See also: Installing a cooling fan
See also: After working inside your system
Related references See also: Safety instructions
Installing a cooling fan
CAUTION: Many repairs may only be done by a certified service technician. You should only
perform troubleshooting and simple repairs as authorized in your product documentation, or as
directed by the online or telephone service and support team. Damage due to servicing that is not
authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
1.
Follow the safety guidelines listed in the Safety instructions section.
2.
Follow the procedure listed in the Before working inside your system section.
NOTE: The procedure for installing each fan is identical.
1.
Align the connector at the base of the cooling fan with the connector on the system board.
2.
Slide the cooling fan into the securing slot until the tab locks into place.
Follow the procedure listed in the After working inside your system section.
Related tasks See also: Before working inside your system
See also: After working inside your system
Related references See also: Safety instructions
Cooling-fan assembly
The cooling fan assembly is an essential part of a server’s cooling system. It ensures that the key components
of the server such as the processors, hard drives, and memory get adequate air circulation to keep them cool. A
failure in the server’s cooling system can result in the server overheating and may lead to damage.
Removing the cooling fan assembly
1.
Follow the safety guidelines listed in the Safety instructions section.
2.
Follow the procedure listed in the Before working inside your system section.
CAUTION: Many repairs may only be done by a certified service technician. You should only
perform troubleshooting and simple repairs as authorized in your product documentation, or as
directed by the online or telephone service and support team. Damage due to servicing that is not
authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
1.
Unlock the cooling fan assembly from the chassis by lifting the release levers.
2.
Lift the cooling fan assembly out of the chassis.
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75
Figure 14. Removing the cooling fan assembly
a.
cooling fan assembly
b.
cooling fan (6)
c.
release lever (2)
d.
guide pin on the system board (2)
e.
cooling fan connector (6)
f.
guide pin on the chassis (6)
1.
Install the cooling fan assembly.
2.
Follow the procedure listed in the After working inside your system section.
Related tasks See also: Before working inside your system
See also: Installing the cooling fan assembly
See also: After working inside your system
Related references See also: Safety instructions
Installing the cooling fan assembly
CAUTION: Many repairs may only be done by a certified service technician. You should only
perform troubleshooting and simple repairs as authorized in your product documentation, or as
directed by the online or telephone service and support team. Damage due to servicing that is not
authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
1.
Follow the safety guidelines listed in Safety instructions section.
2.
Follow the procedure listed in the Before working inside your system section.
DR4300 Owners Manual
Installing the cooling fan assembly
76
CAUTION: Ensure that the cables are correctly installed and retained by the cable retention bracket
before installing the cooling fan assembly. Incorrectly installed cables may get damaged.
1.
Align the slots on the cooling fan assembly with the guide pins on the chassis.
2.
Slide the cooling fan assembly into the chassis.
3.
Lock the cooling fan assembly into the chassis by lowering the release levers until firmly seated.
Figure 15. Installing the cooling fan assembly
a.
cooling fan assembly
b.
cooling fan (6)
c.
release lever (2)
d.
guide pin on the system board (2)
e.
cooling fan connector (6)
f.
guide pin on the chassis (6)
Follow the procedure listed in the After working inside your system section.
Related tasks See also: Before working inside your system
See also: After working inside your system
Related references See also: Safety instructions
System memory
Your system supports DDR4 registered DIMMs (RDIMMs). System memory holds the instructions that are
executed by the processor.
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77
NOTE: MT/s indicates DIMM speed in MegaTransfers per second.
Memory bus operating frequency can be 1866 MT/s, 2133 MT/s, or 2400 MT/s depending on the following factors:
•
DIMM type (RDIMM)
•
DIMM type (RDIMM or LRDIMM)
•
Number of DIMMs populated per channel
•
System profile selected (for example, Performance Optimized, Custom, or Dense Configuration Optimized)
•
Maximum supported DIMM frequency of the processors
Your system contains 24 memory sockets split into two sets of 12 sockets, one set per processor. Each 12-socket
set is organized into four channels. In each channel, the release tabs of the first socket are marked white, the
second socket black, and the third socket green.
Figure 16. Memory socket locations
Memory channels are organized as follows:
Table 29. Memory channels
This tables describes memory channels and how the channels are organized.
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78
ProcessorChannel 0
Channel 1
Channel 2
Channel 3
Processor Slots A1, A5, and A9
1
Slots A2, A6, and A10
Slots A3, A7, and A11
Slots A4, A8, and A12
Processor Slots B1, B5, and B9
2
Slots B2, B6, and B10
Slots B3, B7, and B11
Slots B4, B8, and B12
The following table shows the memory populations and operating frequencies for the supported configurations:
Table 30. Memory population
This table describes the memory population and the operating frequencies.
DIMM Type
DIMMs
Populated/
Channel
Voltage
Operating Frequency Maximum DIMM Rank/
(in MT/s)
Channel
RDIMM
1
1.2 V
2133, 1866, 1600,
1333
Dual rank or single rank
2
2133, 1866, 1600,
1333
Dual rank or single rank
3
1866, 1600, 1333
Dual rank or single rank
General memory module installation guidelines
NOTE: Memory configurations that fail to observe these guidelines can prevent your system from booting,
stop responding during memory configuration, or operating with reduced memory.
The system supports Flexible Memory Configuration, enabling the system to be configured and run in any valid
chipset architectural configuration. The following are the recommended guidelines for installing memory modules:
•
x4 and x8 DRAM based memory modules can be mixed. For more information, see the Mode-specific
guidelines section.
•
Up to three dual- or single-rank RDIMMs can be populated per channel.
•
If memory modules with different speeds are installed, they will operate at the speed of the slowest installed
memory module(s) or slower depending on system DIMM configuration.
•
Populate memory module sockets only if a processor is installed. For single-processor systems, sockets A1
to A12 are available. For dual-processor systems, sockets A1 to A12 and sockets B1 to B12 are available.
•
Populate all the sockets with white release tabs first, followed by the black release tabs, and then the green
release tabs.
•
When mixing memory modules with different capacities, populate the sockets with memory modules with
highest capacity first. For example, if you want to mix 4 GB and 8 GB memory modules, populate 8 GB
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General memory module installation guidelines
79
memory modules in the sockets with white release tabs and 4 GB memory modules in the sockets with
black release tabs.
•
In a dual-processor configuration, the memory configuration for each processor should be identical. For
example, if you populate socket A1 for processor 1, then populate socket B1 for processor 2, and so on.
•
Memory modules of different capacities can be mixed provided other memory population rules are followed
(for example, 4 GB and 8 GB memory modules can be mixed).
•
Mixing of more than two memory module capacities in a system is not supported.
•
Populate four memory modules per processor (one DIMM per channel) at a time to maximize performance.
Mode-specific guidelines
Four memory channels are allocated to each processor. The allowable configurations depend on the memory
mode selected.
Advanced Error Correction Code (lockstep)
Advanced Error Correction Code (ECC) mode extends SDDC from x4 DRAM based DIMMs to both x4 and x8
DRAMs. This protects against single DRAM chip failures during normal operation.
The installation guidelines for memory modules are as follows:
•
Memory modules must be identical in size, speed, and technology.
•
DIMMs installed in memory sockets with white release levers must be identical and the same rule applies
for sockets with black release levers. This ensures that identical DIMMs are installed in matched pair —for
example, A1 with A2, A3 with A4, A5 with A6, and so on.
Memory optimized (independent channel) mode
This mode supports Single Device Data Correction (SDDC) only for memory modules that use x4 device width. It
does not impose any specific slot population requirements.
Memory sparing
NOTE: To use memory sparing, this feature must be enabled in System Setup.
In this mode, one rank per channel is reserved as a spare. If persistent correctable errors are detected on a rank,
the data from this rank is copied to the spare rank, and the failed rank is disabled.
With memory sparing enabled, the system memory available to the operating system is reduced by one rank
per channel. For example, in a dual-processor configuration with sixteen 4 GB single-rank memory modules, the
available system memory is: 3/4 (ranks/channel) × 16 (memory modules) × 4 GB = 48 GB, and not 16 (memory
modules) × 4 GB = 64 GB.
NOTE: Memory sparing does not offer protection against a multi-bit uncorrectable error.
NOTE: Both Advanced ECC/Lockstep and Optimizer modes support memory sparing.
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Memory sparing
80
Memory mirroring
Memory mirroring offers the strongest memory module reliability mode compared to all other modes, providing
improved uncorrectable multi-bit failure protection. In a mirrored configuration, the total available system memory
is one half of the total installed physical memory. Half of the installed memory is used to mirror the active memory
modules. In the event of an uncorrectable error, the system switches over to the mirrored copy. This ensures
SDDC and multi-bit protection.
The installation guidelines for memory modules are as follows:
•
Memory modules must be identical in size, speed, and technology.
•
Memory modules installed in memory module sockets with white release levers must be identical and
the same rule applies for sockets with black and green release tabs. This ensures that identical memory
modules are installed in matched pairs—for example, A1 with A2, A3 with A4, A5 with A6, and so on.
Table 31. Processor configuration
This table describes the memory population and its configuration
Processor
Configuration
Memory population
rules
Memory population
information
Single CPU
Memory population order
{1,2}, {3,4}
See Memory mirroring note
Sample memory configurations
The following table shows sample memory configurations for two processor configuration that follows the
appropriate memory guidelines.
NOTE: 1R and 2R in the following table indicates single and dual ranks DIMMs respectively.
Table 32. Sample Memory configurations
This section describes the memory configurations for a two processors.
System
capacity
(in GB)
DIMM
size (in
GB)
Number
DIMM rank, organization, and
of DIMMs frequency
DIMM slot population
32
4
8
A1, A2, A3, A4, B1, B2, B3, B4
1R, x8, 2400 MT/s
1R, x8, 2133 MT/s
Removing memory modules
CAUTION: Many repairs may only be done by a certified service technician. You should only
perform troubleshooting and simple repairs as authorized in your product documentation, or as
directed by the online or telephone service and support team. Damage due to servicing that is not
authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
1.
Follow the safety guidelines listed in the Safety instructions section.
2.
Follow the procedure listed in the Before working inside your system section.
3.
Remove the cooling shroud.
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Removing memory modules
81
4.
If installed, remove the cooling fan assembly. For more information, see the Removing the cooling fan
assembly section.
NOTE: The memory modules are hot to touch for some time after the system has been powered down.
Allow the memory modules to cool before handling them. Handle the memory modules by the card edges
and avoid touching the components or metallic contacts on the memory module.
CAUTION: To ensure proper system cooling, memory module blanks must be installed in any
memory socket that is not occupied. Remove memory module blanks only if you intend to install
memory modules in those sockets.
1.
Locate the appropriate memory module socket.
CAUTION: Handle each memory module only by the card edges, ensuring not to touch the
middle of the memory module or metallic contacts.
2.
To release the memory module from the socket, simultaneously press the ejectors on both ends of the
memory module socket.
3.
Lift and remove the memory module from the system.
Figure 17. Removing the memory module
1.
a.
memory module
b.
memory module socket
c.
memory module socket ejector (2)
Install the memory module.
NOTE: If you are removing the memory module permanently, install a memory module blank.
2.
Install the cooling shroud.
3.
Follow the procedure listed in the After working inside your system section.
Related tasks See also: Before working inside your system
See also: Removing the cooling shroud
See also: Removing the cooling fan assembly
See also: After working inside your system
Related references See also: Safety instructions
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Removing memory modules
82
Installing memory modules
NOTE: The memory modules are hot to touch for some time after the system has been powered down.
Allow the memory modules to cool before handling them. Handle the memory modules by the card edges
and avoid touching the components or metallic contacts on the memory module.
CAUTION: Many repairs may only be done by a certified service technician. You should only
perform troubleshooting and simple repairs as authorized in your product documentation, or as
directed by the online or telephone service and support team. Damage due to servicing that is not
authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
1.
Follow the safety guidelines listed in the Safety instructions section.
2.
Follow the procedure listed in the Before working inside your system section.
3.
Removing the cooling fan assembly.
1.
Locate the appropriate memory module socket.
CAUTION: Handle each memory module only by the card edges, ensuring not to touch the
middle of the memory module or metallic contacts.
2.
Open the ejectors on the memory module socket outward to allow the memory module to be inserted into
the socket.
3.
Align the edge connector of the memory module with the alignment key of the memory module socket, and
insert the memory module in the socket.
4.
CAUTION: Do not apply pressure at the center of the memory module; apply pressure at both
ends of the memory module evenly.
NOTE: The memory module socket has an alignment key that enables you to install the memory
module in the socket in only one orientation.
Press the memory module with your thumbs until the socket levers firmly click into place.
When the memory module is properly seated in the socket, the levers on the memory module socket align
with the levers on the other sockets that have memory modules installed.
Figure 18. Installing the memory module
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Installing memory modules
83
a.
memory module
b.
alignment key
c.
memory module socket ejector (2)
1.
Follow the procedure listed in the After working inside your system section.
2.
Press F2 to enter System Setup, and check the System Memory setting.
The system should have already changed the value to reflect the installed memory.
3.
If the value is incorrect, one or more of the memory modules may not be installed properly. Ensure that the
memory module is firmly seated in the memory module socket.
4.
Run the system memory test in system diagnostics.
Related tasks See also: Before working inside your system
See also: Removing the cooling shroud
See also: Removing the cooling fan assembly
See also: After working inside your system
Related references See also: Safety instructions
Processors and heat sinks
Use the following procedure when:
•
Removing and installing a heat sink
•
Installing an additional processor
•
Replacing a processor
NOTE: To ensure proper system cooling, you must install a processor blank in any empty processor
socket.
Removing a heat sink
CAUTION: Never remove the heat sink from a processor unless you intend to remove the
processor. The heat sink is necessary to maintain proper thermal conditions.
WARNING: The heat sink will be hot to touch. Allow the heat sink to cool for some time after
powering down the system.
1.
Follow the safety guidelines listed in the Safety instructions section.
2.
Keep the Phillips #2 screwdriver ready.
3.
Follow the procedure listed in the Before working inside your system section.
4.
If installed, remove the full-length PCIe card(s).
5.
Remove the cooling shroud.
1.
Loosen one of the screws that secure the heat sink to the system board.
Allow some time (approximately 30 seconds) for the heat sink to loosen from the processor.
2.
Remove the screw diagonally opposite the screw you first removed.
3.
Repeat the procedure for the remaining two screws.
4.
Remove the heat sink.
Figure 19. Removing a heat sink
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Removing a heat sink
84
a.
retention screw (4)
b.
heat sink
c.
processor shield
d.
retention screw slot (4)
1.
Replace the heat sink(s) and processor(s).
2.
Follow the procedure listed in the After working inside your system section.
Related tasks See also: Before working inside your system
See also: Removing an expansion card from expansion card riser 2 or 3
See also: Removing the cooling shroud
See also: Removing a processor
See also: Installing a processor
See also: Installing a heat sink
See also: Installing the cooling shroud
See also: Installing an expansion card into the expansion card riser 2 or 3
See also: After working inside your system
Related references See also: Safety instructions
Removing a processor
CAUTION: Many repairs may only be done by a certified service technician. You should only
perform troubleshooting and simple repairs as authorized in your product documentation, or as
directed by the online or telephone service and support team. Damage due to servicing that is not
authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
NOTE: This is a Field Replaceable Unit (FRU). Removal and installation procedures should be performed
only by Dell certified service technicians.
NOTE: If you are upgrading your system, download the latest system BIOS version from Dell.com/
support and follow the instructions included in the compressed download file to install the update on your
system.
NOTE: You can update the system BIOS by using the Dell Lifecycle Controller.
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Removing a processor
85
NOTE: To ensure proper system cooling, you must install a processor blank in any empty processor
socket.
1.
Follow the safety guidelines listed in the Safety instructions section.
2.
Follow the procedure listed in the Before working inside your system section.
3.
Keep the Phillips #2 screwdriver ready.
4.
If installed, remove the full-length PCIe card(s).
5.
Remove the cooling shroud.
6.
Remove the heat sink.
WARNING: The processor is hot to touch for some time after the system has been powered down.
Allow the processor to cool before removing it.
CAUTION: The processor is held in its socket under strong pressure. Be aware that the release
lever can spring up suddenly if not firmly grasped.
1.
2.
Release the open first socket lever near the unlock icon
the tab.
by pushing the lever down and out from under
Release the close first socket release lever near the lock icon
under the tab. Lift the lever 90 degrees upward.
by pushing the lever down and out from
3.
Lower the open first socket-release lever to lift the processor shield.
4.
Hold the tab on the processor shield and lift the processor shield until the open first socket-release lever
lifts up.
5.
CAUTION: The socket pins are fragile and can be permanently damaged. Be careful not to
bend the pins in the socket when removing the processor out of the socket.
Lift the processor out of the socket and leave the open first socket-release lever up.
NOTE: If you are permanently removing the processor, you must install a socket protective cap in the
vacant socket to protect the socket pins and keep the socket free of dust.
NOTE: After removing the processor, place it in an anti-static container for reuse, return, or temporary
storage. Do not touch the bottom of the processor. Touch only the side edges of the processor.
Figure 20. Processor shield
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Removing a processor
86
a.
close first socket release lever
b.
lock icon
c.
processor
d.
open first socket release lever
e.
unlock icon
Figure 21. Removing a processor
DR4300 Owners Manual
Removing a processor
87
a.
close first socket-release lever
b.
pin-1 indicator of processor
c.
processor
d.
slot (4)
e.
processor shield
f.
open first socket-release lever
g.
socket
h.
socket keys (4)
1.
Replace the processor(s).
2.
Install the heat sink.
3.
Reinstall the cooling shroud.
4.
Follow the procedure listed in the After working inside your system section.
Related tasks See also: Before working inside your system
See also: Removing an expansion card from expansion card riser 2 or 3
See also: Removing the cooling shroud
See also: Removing a heat sink
See also: Installing a processor
See also: Installing a heat sink
See also: Installing the cooling shroud
See also: Installing an expansion card into the expansion card riser 2 or 3
See also: After working inside your system
Related references See also: Safety instructions
DR4300 Owners Manual
Removing a processor
88
Installing a processor
CAUTION: Many repairs may only be done by a certified service technician. You should only
perform troubleshooting and simple repairs as authorized in your product documentation, or as
directed by the online or telephone service and support team. Damage due to servicing that is not
authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
1.
Follow the safety guidelines listed in the Safety instructions section.
2.
Follow the procedure listed in the Before working inside your system section.
3.
Keep the Phillips #2 screwdriver ready.
4.
If you are upgrading your system, download the latest system BIOS version from Dell.com/support and
follow the instructions included in the compressed download file to install the update on your system.
5.
NOTE: You can also update the system BIOS by using the Dell Lifecycle Controller.
Remove the cooling shroud.
NOTE: If applicable, close the expansion card latch on the cooling shroud to release the full length
card.
6.
If connected, disconnect the cables from expansion card(s).
7.
If installed, remove the expansion card riser.
NOTE: The heat sink and processor are too hot to touch for some time after the system has been powered
down. Allow the heat sink and processor to cool down before handling them.
CAUTION: Never remove the heat sink from a processor unless you intend to remove the
processor. The heat sink is necessary to maintain proper thermal conditions.
NOTE: If you are installing a single processor, it must be installed in socket CPU1.
1.
Unpack the new processor.
NOTE: If the processor has previously been used in a system, remove any remaining thermal grease
from the processor by using a lint-free cloth.
2.
Locate the processor socket.
3.
If applicable, remove the socket protective cap.
4.
5.
6.
7.
Release the open first socket-release lever near the unlock icon
from under the tab.
by pushing the lever down and out
Similarly, release the close first socket-release lever near the lock icon
out from under the tab. Lift the lever 90 degrees upward.
by pushing the lever down and
Hold the tab near the lock symbol on the processor shield and lift it up and out of the way.
CAUTION: Positioning the processor incorrectly can permanently damage the system board or
the processor. Be careful not to bend the pins in the socket.
CAUTION: While removing or reinstalling the processor, wipe your hands of any contaminants.
Contaminants on the processor pins such as thermal grease or oil can damage the processor.
Align the processor with the socket keys.
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Installing a processor
89
CAUTION: Do not use force to seat the processor. When the processor is positioned correctly,
it engages easily into the socket.
8.
Align the pin-1 indicator of the processor with the triangle on the system board.
9.
Place the processor on the socket such that the slots on the processor align with the socket keys.
10. Close the processor shield.
11.
12.
Lower the close first socket-release lever near the lock icon
and push it under the tab to lock it.
Similarly, lower the open first socket-release lever near the unlock icon
it.
and push it under the tab to lock
Figure 22. Installing a processor
a.
socket-release lever 1
b.
pin–1 corner of the processor
c.
processor
d.
slot (4)
e.
processor shield
f.
socket-release lever 2
g.
processor socket
h.
tab (4)
NOTE: Ensure that you install the heat sink after you install the processor. The heat sink is necessary to
maintain proper thermal conditions.
1.
Install the heat sink.
2.
If removed, reinstall the PCIe expansion card riser.
3.
If disconnected, reconnect the cables to the expansion card(s).
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90
4.
While booting, press F2 to enter System Setup and verify that the processor information matches the new
system configuration.
5.
Run the system diagnostics to verify that the new processor operates correctly.
Related tasks See also: Before working inside your system
See also: Removing an expansion card from expansion card riser 2 or 3
See also: Removing an expansion card from the expansion card riser 1
See also: Removing the cooling shroud
See also: Removing a heat sink
See also: Installing a heat sink
See also: Installing the cooling shroud
See also: Installing an expansion card into the expansion card riser 2 or 3
See also: Installing an expansion card into the expansion card riser 1
See also: After working inside your system
Related references See also: Safety instructions
Installing a heat sink
CAUTION: Many repairs may only be done by a certified service technician. You should only
perform troubleshooting and simple repairs as authorized in your product documentation, or as
directed by the online or telephone service and support team. Damage due to servicing that is not
authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
1.
Follow the safety guidelines listed in the Safety instructions section.
2.
Follow the procedure listed in the Before working inside your system section.
3.
Keep the Phillips #2 screwdriver ready.
4.
Install the processor.
NOTE: If you are installing a single processor, it must be installed in socket CPU1.
1.
If you are using an existing heat sink, remove the thermal grease from the heat sink by using a clean lintfree cloth.
2.
Use the thermal grease syringe included with your processor kit to apply the grease in a thin spiral on the
top of the processor.
CAUTION: Applying too much thermal grease can result in excess grease coming in contact
with and contaminating the processor socket.
NOTE: The thermal grease syringe is intended for one-time use only. Dispose of the syringe after you
use it.
Figure 23. Applying thermal grease on the top of the processor
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Installing a heat sink
91
a.
processor
b.
thermal grease
c.
thermal grease syringe
3.
Place the heat sink onto the processor.
4.
Tighten one of the four screws to secure the heat sink to the system board.
5.
Tighten the screw diagonally opposite to the first screw you have tightened.
NOTE: Do not over-tighten the heat sink retention screws when installing the heat sink. To prevent
over-tightening, tighten the retention screw until resistance is felt, and stop after the screw is seated.
The screw tension should not be more than 6 in-lb (6.9 kg-cm).
6.
Repeat the procedure for the remaining two screws.
1.
Follow the procedure listed in the After working inside your system section.
2.
While booting, press F2 to enter System Setup and verify that the processor information matches the new
system configuration.
3.
Run the system diagnostics to verify that the new processor operates correctly.
PCIe card holder
The PCIe card holder can be extended to support a full length PCIe card. This will prevent any damage to the
card that may occur due to its length.
Removing the PCIe card holder
1.
Follow the safety guidelines listed in the Safety instructions section.
2.
Follow the procedure listed in the Before working inside your system section.
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Removing the PCIe card holder
92
3.
If installed, remove the full-length PCIe card.
CAUTION: Many repairs may only be done by a certified service technician. You should only
perform troubleshooting and simple repairs as authorized in your product documentation, or as
directed by the online or telephone service and support team. Damage due to servicing that is not
authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
CAUTION: Do not use your system without the PCIe card holder installed. The PCIe card holder is
necessary to ensure proper system cooling.
1.
Press the release tab and slide the card holder toward the back of the chassis to release the PCIe card
holder from the chassis.
2.
Lift the PCIe card holder out of the chassis.
NOTE: To ensure proper system cooling, you must replace the PCIe card holder.
Figure 24. Removing the PCIe card holder
a.
PCIe card holder
b.
release tab
1.
Replace the PCIe card holder.
2.
If removed, install the full-length PCIe card.
3.
Follow the procedure listed in the After working inside your system section.
Related tasks See also: Before working inside your system
See also: Removing an expansion card from expansion card riser 2 or 3
See also: Installing the PCIe card holder
See also: Installing an expansion card into the expansion card riser 2 or 3
See also: After working inside your system
Related references See also: Safety instructions
Installing the PCIe card holder
1.
Follow the safety guidelines listed in the Safety instructions section.
2.
Follow the procedure listed in the Before working inside your system section.
CAUTION: Many repairs may only be done by a certified service technician. You should only
perform troubleshooting and simple repairs as authorized in your product documentation, or as
directed by the online or telephone service and support team. Damage due to servicing that is not
authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
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Installing the PCIe card holder
93
CAUTION: Do not use your system without the PCIe card holder installed. The PCIe card holder is
necessary to ensure proper system cooling.
1.
Align the PCIe card holder with the notches and tabs on the power supply unit cage.
2.
Press the release tab and slide the PCIe card holder toward the front of the chassis until firmly seated.
Figure 25. Installing the PCIe card holder
a.
PCIe card holder
b.
release tab
1.
If applicable, replace the full-length PCIe card.
2.
Follow the procedure listed in the After working inside your system section.
Related tasks See also: Before working inside your system
See also: Installing an expansion card into the expansion card riser 2 or 3
See also: After working inside your system
Related references See also: Safety instructions
Opening and closing the PCIe card holder latch
1.
Follow the safety guidelines listed in Safety instructions section.
2.
Follow the procedure listed in the Before working inside your system section.
CAUTION: Many repairs may only be done by a certified service technician. You should only
perform troubleshooting and simple repairs as authorized in your product documentation, or as
directed by the online or telephone service and support team. Damage due to servicing that is not
authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
1.
To open the PCIe card holder latch, press the release tab.
2.
To close the PCIe card holder latch, rotate the latch clockwise until it locks.
NOTE: Before installing a full-length PCIe card, the PCIe card holder latch must be closed. When
the full-length PCIe card is installed, open the PCIe card holder latch. Before removing the full-length
PCIe card, you must close the PCIe card holder latch.
Figure 26. Opening the PCIe card holder latch
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Opening and closing the PCIe card holder latch
94
a.
PCIe card holder
b.
release tab
c.
PCIe card holder latch
Figure 27. Closing the PCIe card holder latch
a.
PCIe card holder
b.
release tab
c.
PCIe card holder latch
Follow the procedure listed in the After working inside your system section.
Cable retention bracket
Cable retention bracket provides support to the installed cables. The cable retention bracket also helps to prevent
the cables from moving out of place, which may result in loose connections and reduced air flow inside the server.
Removing the cable retention bracket
1.
Follow the safety guidelines listed in the Safety instructions section.
2.
Follow the procedure listed in the Before working inside your system section.
3.
If installed, remove the cooling shroud.
4.
Remove the PCIe card holder.
5.
Remove all cables routed through the cable retention bracket.
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Removing the cable retention bracket
95
CAUTION: Many repairs may only be done by a certified service technician. You should only
perform troubleshooting and simple repairs as authorized in your product documentation, or as
directed by the online or telephone service and support team. Damage due to servicing that is not
authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
1.
Pull the tab to release it from the notch and slide the cable retention bracket toward the front of the chassis
to release it from the chassis.
2.
Lift the cable retention bracket out of the chassis.
Figure 28. Removing the cable retention bracket
a.
alignment pin (2)
b.
tab
c.
cable retention bracket
1.
Install the cable retention bracket and reconnect all cables routed through the cable retention bracket.
2.
If removed, install the PCIe card holder.
3.
If removed, install the cooling shroud.
4.
Follow the procedure listed in the After working inside your system section.
Related tasks See also: Before working inside your system
See also: Removing the cooling shroud
See also: Removing the PCIe card holder
See also: Installing the cable retention bracket
See also: Installing the cooling shroud
See also: Installing the PCIe card holder
See also: After working inside your system
Related references See also: Safety instructions
Installing the cable retention bracket
1.
Follow the safety guidelines listed in the Safety instructions section.
2.
Follow the procedure listed in the Before working inside your system section.
3.
If installed, remove the cooling shroud.
4.
Remove the PCIe card holder.
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96
CAUTION: Many repairs may only be done by a certified service technician. You should only
perform troubleshooting and simple repairs as authorized in your product documentation, or as
directed by the online or telephone service and support team. Damage due to servicing that is not
authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
1.
Align the cable retention bracket with the alignment pins on the chassis.
2.
Slide the cable retention bracket along the chassis wall until the tab clicks and locks the keyhole slots.
3.
Place all cables to be routed in the cable retention bracket.
Figure 29. Installing the cable retention bracket
a.
alignment pin (2)
b.
keyhole slot
c.
tab
d.
cable retention bracket
1.
Install the PCIe card holder.
2.
Install the cooling shroud.
3.
Follow the procedure listed in the After working inside your system section.
Related tasks See also: Before working inside your system
See also: Removing the cooling shroud
See also: Removing the PCIe card holder
See also: Installing the cooling shroud
See also: Installing the PCIe card holder
See also: After working inside your system
Related references See also: Safety instructions
Integrated storage controller card
Your system includes a dedicated expansion card slot on the system board for an integrated controller card. The
integrated storage controller card provides the integrated storage subsystem for the internal hard drives in your
system. The controller supports SAS and SATA hard drives and also enables you to set up the hard drives in
RAID configurations. The RAID configurations depend on the version of the storage controller included with your
system.
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97
Removing the integrated storage controller card
CAUTION: Many repairs may only be done by a certified service technician. You should only
perform troubleshooting and simple repairs as authorized in your product documentation, or as
directed by the online or telephone service and support team. Damage due to servicing that is not
authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
1.
Follow the safety guidelines listed in the Safety instructions section.
2.
Follow the procedure listed in the Before working inside your system section.
3.
Remove the cooling shroud.
4.
Remove the expansion card riser 1.
5.
Keep the Phillips #2 screwdriver ready.
1.
Loosen the screws that secure the integrated storage controller cable to the integrated storage controller
card connector on the system board.
2.
Lift the integrated storage controller cable away from the integrated storage controller.
3.
Lift one end of the card and angle it to disengage the card from the integrated storage controller card holder
on the system board.
4.
Lift the card out of the system.
Figure 30. Removing the integrated storage controller card
a.
integrated storage controller cable
b.
integrated storage controller card
c.
integrated storage controller card connector on the system board
d.
integrated storage controller card holder
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98
1.
Install the expansion card riser 1.
2.
Install the cooling shroud.
3.
Installing the integrated storage controller card.
4.
Follow the procedure listed in the After working inside your system section.
Related tasks See also: Before working inside your system
See also: Removing the cooling shroud
See also: Removing expansion card risers
See also: Installing expansion card risers
See also: Installing the cooling shroud
See also: After working inside your system
Related references See also: Safety instructions
Installing the integrated storage controller card
CAUTION: Many repairs may only be done by a certified service technician. You should only
perform troubleshooting and simple repairs as authorized in your product documentation, or as
directed by the online or telephone service and support team. Damage due to servicing that is not
authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
1.
Follow the safety guidelines listed in the Safety instructions section.
2.
Follow the procedure listed in the Before working inside your system section.
3.
Remove the cooling shroud.
4.
Remove the expansion card riser 1.
5.
Keep the Phillips #2 screwdriver ready.
1.
Align the end of the integrated storage controller card with the controller card connector on the system
board.
2.
Lower the connector side of the integrated storage controller card into the integrated storage controller card
connector on the system board.
NOTE: Ensure that the tabs on the system board align with the screw holes on the integrated storage
controller card.
3.
Align the screws on the integrated storage controller card cable with the screw holes on the connector.
4.
Tighten the screws to secure the integrated storage controller card cable with the integrated storage
controller card connector on the system board.
Figure 31. Installing the integrated storage controller card
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Installing the integrated storage controller card
99
a.
integrated storage controller cable
b.
integrated storage controller card
c.
integrated storage controller card connector on the system board
d.
integrated storage controller card holder
1.
Install the expansion card riser 1.
2.
Install the cooling shroud.
3.
Follow the procedure listed in the After working inside your system section.
Related tasks See also: Before working inside your system
See also: Removing the cooling shroud
See also: Removing expansion card risers
See also: Installing expansion card risers
See also: Installing the cooling shroud
See also: After working inside your system
Related references See also: Safety instructions
Expansion cards and expansion card riser
An expansion card in the server is an add-on card that can be inserted into an expansion slot on the system board
or riser card to add enhanced functionality to the system through the expansion bus.
NOTE: A System Event Log (SEL) event is logged if an expansion card riser is unsupported or missing. It
does not prevent your system from turning on and no BIOS POST message or F1/F2 pause is displayed.
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100
Expansion card installation guidelines
Depending on your system configuration, the following PCI Express (PCIe) generation 3 expansion cards are
supported:
Table 33. Supported expansion cards
Item 1 is the PCIe slot 1, on Riser 1 and is connected to Processor 2, it supports a low profile, half length 8x card. The slot width
is 16x. Item 2 is the PCIe slot 2, on Riser 1 and is connected to Processor 2, it supports a low profile, half length 8x card. Item 3
is the PCIe slot 3, on Riser 1 and is connected to Processor 2, it supports a low profile, half length 8x card. The slot width is 16x.
Item 4 is the PCIe slot 4, on Riser 2 and is connected to Processor 2, it supports a full height, full length 16x card. The slot width
is 16x. Item 5 is the PCIe slot 5, on Riser 2 and is connected to Processor 1, it supports a full height, full length 8x card. The slot
width is 16x. Item 6 is the PCIe slot 6, on Riser 3 and is connected to Processor 1, it supports a full height, full length 16x card.
The slot width is 16x (alternate).
PCIe slot
Riser
Processor
connection
Height
Length
Link
width
Slot
width
1
1
Processor 2
Low Profile
Half Length
x8
x16
2
1
Processor 2
Low Profile
Half Length
x8
x16
3
1
Processor 2
Low Profile
Half Length
x8
x16
4
2
Processor 2
Full Height
Full Length
x16
x16
5
2
Processor 1
Full Height
Full Length
x8
x16
6
3 (alternate)
Processor 1
Full Height
Full Length
x16
x16
NOTE: To use PCIe slots 1 through 4 on the risers 1 and 2, both the processors must be installed.
NOTE: The expansion card slots are not hot-swappable.
The following table provides guidelines for installing expansion cards to ensure proper cooling and mechanical fit.
The expansion cards with the highest priority should be installed first using the slot priority indicated. All the other
expansion cards should be installed in the card priority and slot priority order.
NOTE: Ensure that the 100 G OPA x16 card is installed in slot 6 (x16 PCIe) on the alternate riser 3.
Removing an expansion card from expansion card
riser 2 or 3
CAUTION: Many repairs may only be done by a certified service technician. You should only
perform troubleshooting and simple repairs as authorized in your product documentation, or as
directed by the online or telephone service and support team. Damage due to servicing that is not
authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
CAUTION: When removing the NV-RAM card ensure that, after powering down the system
gracefully from the GUI or CLI, both green and amber LEDs on the card are off.
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101
1.
Follow the safety guidelines listed in the Safety instructions section.
2.
Follow the procedure listed in the Before working inside your system section.
3.
When removing a card from riser 3, ensure that the PCIe holder latch is closed.
1.
Disconnect any cables connected to the expansion card.
2.
Lift the expansion card latch out of the guide slot.
3.
Hold the expansion card by its edges, and remove it from the expansion card connector.
4.
If you are removing the card permanently, install a metal filler bracket over the empty expansion slot
opening and close the expansion card latch.
NOTE: You must install a filler bracket over an empty expansion card slot to maintain Federal
Communications Commission (FCC) certification of the system. The brackets also keep dust and dirt
out of the system and aid in proper cooling and airflow inside the system.
5.
Install the expansion card latch into the slot.
6.
Close the expansion card locking tabs.
Figure 32. Removing an expansion card from expansion card riser 2 or 3
a.
expansion card
b.
expansion card latch
c.
expansion card riser
d.
power connector (for GPU cards)
e.
expansion card connector
1.
Install an expansion card into the expansion card riser.
2.
Follow the procedure listed in the After working inside your system section.
Related tasks See also: Before working inside your system
See also: Installing an expansion card into the expansion card riser 2 or 3
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102
See also: After working inside your system
Related references See also: Safety instructions
Installing an expansion card into the expansion
card riser 2 or 3
1.
Follow the safety guidelines listed in the Safety instructions section.
2.
Follow the procedure listed in the Before working inside your system section.
1.
CAUTION: Many repairs may only be done by a certified service technician. You should only
perform troubleshooting and simple repairs as authorized in your product documentation, or as
directed by the online or telephone service and support team. Damage due to servicing that is not
authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
Unpack the expansion card and prepare it for installation.
For instructions, see the documentation accompanying the card.
2.
Lift the expansion card latch and remove the filler bracket.
3.
Holding the card by its edges, position the card so that the connector on the expansion card aligns with the
expansion card connector on the riser.
4.
Insert the card-edge connector firmly into the expansion card connector until the card is fully seated.
5.
Press the touch points to open the expansion card locking tabs.
6.
Close the expansion card latch.
7.
If applicable, connect the cables to the expansion card.
NOTE: When installing a GPU card on riser 2 or riser 3 (default), connect the GPU card power cable
to the power connector on the riser.
Figure 33. Installing an expansion card into the expansion card riser 2 or 3
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Installing an expansion card into the expansion card riser 2 or 3
103
a.
expansion card
b.
expansion card latch
c.
expansion card riser
d.
power connector (for GPU cards)
e.
expansion card connector
1.
Follow the procedure listed in the After working inside your system section.
2.
Install any device drivers required for the card as described in the documentation for the card.
Related tasks See also: Before working inside your system
See also: After working inside your system
Related references See also: Safety instructions
Removing an expansion card from the expansion
card riser 1
CAUTION: Many repairs may only be done by a certified service technician. You should only
perform troubleshooting and simple repairs as authorized in your product documentation, or as
directed by the online or telephone service and support team. Damage due to servicing that is not
authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
1.
Follow the safety guidelines listed in the Safety instructions section.
2.
Follow the procedure listed in the Before working inside your system section.
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104
3.
Disconnect any cables connected to the expansion card.
4.
Remove the expansion card riser.
NOTE: The expansion card riser 1 can be used only when both the processors are installed.
1.
Press tab A and rotate the latch clockwise.
2.
Press tab B and rotate the latch downward.
3.
Remove the expansion card from the expansion card riser 1.
4.
If you are removing the card permanently, install a metal filler bracket over the empty expansion slot
opening, and then close the expansion card latch.
5.
NOTE: You must install a filler bracket over an empty expansion card slot to maintain Federal
Communications Commission (FCC) certification of the system. The brackets also keep dust and dirt
out of the system and aid in proper cooling and airflow inside the system.
Close the latches of tab A and tab B.
Figure 34. Removing an expansion card from expansion card riser 1
a.
tab A
b.
expansion card riser 1 cage
c.
expansion card connector
d.
tab B
e.
latch
f.
expansion card
1.
Install the expansion card.
2.
Install the expansion card riser.
3.
Follow the procedure listed in the After working inside your system section.
Related tasks See also: Before working inside your system
See also: Removing expansion card risers
See also: Installing an expansion card into the expansion card riser 1
See also: Installing expansion card risers
See also: After working inside your system
Related references DR4300 Owners Manual
Removing an expansion card from the expansion card riser 1
105
See also: Safety instructions
Installing an expansion card into the expansion
card riser 1
1.
Follow the safety guidelines listed in the Safety instructions section.
2.
Follow the procedure listed in the Before working inside your system section.
3.
Remove the expansion card riser.
CAUTION: Many repairs may only be done by a certified service technician. You should only
perform troubleshooting and simple repairs as authorized in your product documentation, or as
directed by the online or telephone service and support team. Damage due to servicing that is not
authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
NOTE: The expansion card riser 1 can be used only when both the processors are installed.
1.
Unpack the expansion card and prepare it for installation.
For instructions, see the documentation accompanying the card.
2.
Press tab A and rotate the latch clockwise.
3.
Press tab B and rotate the latch down.
4.
Holding the card by its edges, position the card so that the card-edge connector aligns with the expansion
card connector.
5.
Insert the card-edge connector firmly into the expansion card connector until the card is fully seated.
6.
Close the latches of tab A and tab B.
Figure 35. Installing an expansion card into the expansion card riser 1
a.
tab A
b.
expansion card riser 1 cage
c.
expansion card connector
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Installing an expansion card into the expansion card riser 1
106
d.
tab B
e.
latch
f.
expansion card
1.
Install the expansion card riser.
2.
If applicable, connect any cables to the expansion card.
3.
Follow the procedure listed in the After working inside your system section.
4.
Install any device drivers required for the card as described in the documentation for the card.
Related tasks See also: Before working inside your system
See also: Removing expansion card risers
See also: Installing expansion card risers
See also: After working inside your system
Related references See also: Safety instructions
Removing the riser 1 blank
CAUTION: Many repairs may only be done by a certified service technician. You should only
perform troubleshooting and simple repairs as authorized in your product documentation, or as
directed by the online or telephone service and support team. Damage due to servicing that is not
authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
1.
Follow the safety guidelines listed in the Safety instructions section.
2.
Follow the procedure listed in the Before working inside your system section.
3.
Remove the expansion card riser.
1.
Press the tabs on the riser 1 blank and push the riser 1 blank out of the chassis.
Figure 36. Removing the riser 1 blank
a.
slot on the chassis
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Removing the riser 1 blank
107
b.
tab (2)
c.
riser 1 blank
1.
Install the expansion card risers.
2.
Follow the procedure listed in the After working inside your system section.
Related tasks See also: Before working inside your system
See also: Removing expansion card risers
See also: Installing expansion card risers
See also: After working inside your system
Related references See also: Safety instructions
Installing the riser 1 blank
CAUTION: Many repairs may only be done by a certified service technician. You should only
perform troubleshooting and simple repairs as authorized in your product documentation, or as
directed by the online or telephone service and support team. Damage due to servicing that is not
authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
1.
To install the riser 1 blank, align the blank with the slot on the chassis and insert it into the chassis until it
clicks into place.
Figure 37. Installing the riser 1 blank
a.
slot on the chassis
b.
tab (2)
c.
riser 1 blank
1.
Install the expansion card risers.
2.
Follow the procedure listed in the After working inside your system section.
Related tasks See also: Before working inside your system
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Installing the riser 1 blank
108
See also: Removing expansion card risers
See also: Installing expansion card risers
See also: After working inside your system
Related references See also: Safety instructions
Removing expansion card risers
CAUTION: Many repairs may only be done by a certified service technician. You should only
perform troubleshooting and simple repairs as authorized in your product documentation, or as
directed by the online or telephone service and support team. Damage due to servicing that is not
authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
1.
Follow the safety guidelines listed in the Safety instructions section.
2.
Follow the procedure listed in the Before working inside your system section.
3.
If installed, remove any expansion card installed on risers 2 and 3.
NOTE: The expansion card riser 1 can be used only when both the processors are installed.
1.
Holding the slots on the expansion card riser, lift the riser from the riser connector on the system board.
2.
To remove expansion card risers 2 and 3, hold the edges of the expansion card riser, and lift the riser from
the riser connector on the system board.
NOTE: To ensure proper system cooling, the riser 1 blank must be installed in the riser 1 slot.
Remove the riser 1 blank only if you are installing riser 1.
Figure 38. Removing the expansion card riser 1
a.
expansion card riser 1 cage
b.
expansion card riser 1
c.
riser guide-back (right)
d.
riser guide-back (left)
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Removing expansion card risers
109
e.
expansion card riser 1 connector
f.
riser guide-front
Figure 39. Identifying connectors on the expansion card riser 1
a.
expansion card slot 1
b.
expansion card slot 2
c.
expansion card slot 3
Figure 40. Removing the expansion card riser 2
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Removing expansion card risers
110
a.
power connector (for GPU cards)
b.
expansion card riser 2
c.
riser guide-back
d.
expansion card riser 2 connector
e.
riser guide-front
Figure 41. Identifying connectors on the expansion card riser 2
a.
expansion card slot 4
b.
expansion card slot 5
c.
power connector (for GPU cards)
Figure 42. Removing the expansion card riser 3
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Removing expansion card risers
111
a.
riser guide-front
b.
power connector (for GPU cards)
c.
expansion card riser 3
d.
riser guide-back
e.
expansion card riser 3 connector
Figure 43. Identifying connectors on the expansion card riser 3 (default)
a.
expansion card slot 6
b.
expansion card slot 7
c.
power connector (for GPU cards)
Figure 44. Identifying connectors on the expansion card riser 3 (alternate)
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Removing expansion card risers
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a.
expansion card slot 6
b.
power connector (for GPU cards)
1.
If removed, install an expansion card on the riser.
2.
If applicable, replace the expansion card riser.
3.
Follow the procedure listed in the After working inside your system section.
Related tasks See also: Before working inside your system
See also: Removing an expansion card from expansion card riser 2 or 3
See also: Removing an expansion card from the expansion card riser 1
See also: Installing an expansion card into the expansion card riser 1
See also: Installing an expansion card into the expansion card riser 2 or 3
See also: After working inside your system
Related references See also: Safety instructions
Installing expansion card risers
1.
Follow the safety guidelines listed in the Safety instructions section.
2.
Follow the procedure listed in the Before working inside your system section.
3.
If removed, install the expansion card(s) into the expansion card riser 1.
CAUTION: Many repairs may only be done by a certified service technician. You should only
perform troubleshooting and simple repairs as authorized in your product documentation, or as
directed by the online or telephone service and support team. Damage due to servicing that is not
authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
1.
Align the expansion card riser with the connectors and the riser guides on the system board.
2.
Lower the expansion card riser into place until the expansion card riser is fully seated in the connector.
Figure 45. Installing the expansion card riser 1
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Installing expansion card risers
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a.
expansion card riser 1 cage
b.
expansion card riser 1
c.
riser guide-back (right)
d.
riser guide-back (left)
e.
expansion card riser 1 connector
f.
riser guide-front
Figure 46. Installing the expansion card riser 2
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114
a.
power connector (for GPU cards)
b.
expansion card riser 2
c.
riser guide-back
d.
expansion card riser 2 connector
e.
riser guide-front
Figure 47. Installing the expansion card riser 3
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Installing expansion card risers
115
a.
riser guide-front
b.
power connector (for GPU cards)
c.
expansion card riser 3
d.
riser guide-back
e.
expansion card riser 3 connector
1.
Install the expansion card(s) into the expansion card risers 2 or 3.
2.
Follow the procedure listed in the After working inside your system section.
3.
Install any device drivers required for the card as described in the documentation for the card.
Internal dual SD module (optional)
The Internal Dual SD module (IDSDM) provides you with a redundant SD card solution. You can configure the
IDSDM for storage or as the OS boot partition. The IDSDM card offers the following features:
•
Dual card operation — maintains a mirrored configuration by using SD cards in both the slots and provides
redundancy.
•
NOTE: When the Redundancy option is set to Mirror Mode in the Integrated Devices screen of
System Setup, the information is replicated from one SD card to another.
Single card operation — single card operation is supported, but without redundancy.
Removing an internal SD card
1.
Follow the safety guidelines listed in the Safety instructions section.
2.
Follow the procedure listed in the Before working inside your system section.
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116
CAUTION: Many repairs may only be done by a certified service technician. You should only
perform troubleshooting and simple repairs as authorized in your product documentation, or as
directed by the online or telephone service and support team. Damage due to servicing that is not
authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
NOTE: Temporarily label each SD card with its corresponding slot number before removal. Re-install the
SD card(s) into the corresponding slots.
1.
Locate the SD card slot on the internal dual SD module and press the card to release it from the slot.
Figure 48. Removing an internal SD card
a.
IDSDM
b.
SD card 1
c.
SD card 2
d.
SD card slot 2
e.
SD card slot 1
Follow the procedure listed in the After working inside your system section.
Related tasks See also: Before working inside your system
See also: After working inside your system
Related references See also: Safety instructions
Installing an internal SD card
1.
Follow the safety guidelines listed in the Safety instructions section.
2.
Follow the procedure listed in the Before working inside your system section.
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117
CAUTION: Many repairs may only be done by a certified service technician. You should only
perform troubleshooting and simple repairs as authorized in your product documentation, or as
directed by the online or telephone service and support team. Damage due to servicing that is not
authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
NOTE: To use an SD card with your system, ensure that the Internal SD Card Port is enabled in System
Setup.
NOTE: Temporarily label each SD card with its corresponding slot number before removal. Re-install the
SD card(s) into the corresponding slots.
1.
Locate the SD card connector on the internal dual SD module. Orient the SD card appropriately and insert
the contact-pin end of the card into the slot.
2.
NOTE: The slot is keyed to ensure correct insertion of the card.
Press the card into the card slot to lock it into place.
Figure 49. Installing an internal SD card
a.
IDSDM
b.
SD card 2
c.
SD card 1
d.
SD card slot 1
e.
SD card slot 2
Follow the procedure listed in the After working inside your system section.
Related tasks See also: Before working inside your system
See also: After working inside your system
Related references See also: Safety instructions
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Installing an internal SD card
118
Removing the optional internal dual SD module
CAUTION: Many repairs may only be done by a certified service technician. You should only
perform troubleshooting and simple repairs as authorized in your product documentation, or as
directed by the online or telephone service and support team. Damage due to servicing that is not
authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
1.
Follow the safety guidelines listed in the Safety instructions section.
2.
Follow the procedure listed in the Before working inside your system section.
3.
If installed, remove the SD cards.
NOTE: Temporarily label each SD card with its corresponding slot number before removal. Reinstall
the SD cards into the corresponding slots.
1.
Locate the internal dual SD module (IDSDM) on the system board. To locate the internal dual SD module
connector, see the System board connectors section.
2.
Holding the pull tab, lift the IDSDM out of the system.
Figure 50. Removing the internal dual SD module (IDSDM)
a.
IDSDM
b.
pull tab
c.
IDSDM connector
The following table describes the IDSDM indicator codes:
Table 34. IDSDM indicator codes
The IDSDM indicator glows green when the card is online. The IDSDM indicator flashes green to indicate rebuild or activity.
The IDSDM indicator flashes amber to indicate card mismatch or that the card has failed. The IDSDM indicator does not glow to
indicate that the card is missing or is booting.
Convention
IDSDM indicator code
Description
A
Green
Indicates that the card is online.
B
Flashing green
Indicates rebuild or activity.
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Convention
IDSDM indicator code
Description
C
Flashing amber
Indicates card mismatch or that the card has failed.
D
Amber
Indicates that the card is offline, has failed, or is
write protected.
E
Not lit
Indicates that the card is missing or is booting.
1.
Install the IDSDM.
2.
If removed, install the SD cards.
3.
Follow the procedure listed in the After working inside your system section.
Related tasks See also: Before working inside your system
See also: Removing an internal SD card
See also: Installing the optional internal dual SD module
See also: After working inside your system
Related references See also: Safety instructions
See also: System board jumpers and connectors
Installing the optional internal dual SD module
CAUTION: Many repairs may only be done by a certified service technician. You should only
perform troubleshooting and simple repairs as authorized in your product documentation, or as
directed by the online or telephone service and support team. Damage due to servicing that is not
authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
1.
Follow the safety guidelines listed in the Safety instructions section.
2.
Follow the procedure listed in the Before working inside your system section.
NOTE: Temporarily label each SD card with its corresponding slot before removal.
1.
Locate the internal dual SD module (IDSDM) connector on the system board. To locate the IDSDM
connector, see the System board connectors section.
2.
Align the IDSDM with the connector on the system board.
3.
Push the IDSDM until it is firmly seated on the system board.
1.
Install the SD cards.
2.
NOTE: Re-install the SD cards into the same slots based on the labels you had marked on the cards
during removal.
Follow the procedure listed in the After working inside your system section.
Related tasks See also: Before working inside your system
See also: Installing an internal SD card
See also: After working inside your system
Related references See also: Safety instructions
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120
Network daughter card
The Network daughter card (NDC) is a small, removable mezzanine card. The NDC provides you with the
flexibility of choosing different network connectivity options, for example—4 x 1GbE, 2 x 10GbE and 2 x
Converged Network Adapter.
Removing the network daughter card
1.
Follow the safety guidelines listed in the Safety instructions section.
2.
Follow the procedure listed in the Before working inside your system section.
3.
If installed, remove expansion card(s) from the expansion card riser 2.
4.
Keep the Phillips #1 screwdriver ready.
CAUTION: Many repairs may only be done by a certified service technician. You should only
perform troubleshooting and simple repairs as authorized in your product documentation, or as
directed by the online or telephone service and support team. Damage due to servicing that is not
authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
1.
Loosen the captive screws that secure the network daughter card (NDC) to the system board.
2.
Hold the NDC by the edges on either side of the touch point and lift the card to remove it from the connector
on the system board.
3.
Slide the NDC away from the back of the system until the Ethernet connectors are clear of the slot in the
back panel.
4.
Lift the NDC out of the chassis.
Figure 51. Removing the NDC
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Removing the network daughter card
121
a.
captive screw socket (2)
b.
connector on the system board
c.
captive screw (2)
d.
touch point (2)
e.
network daughter card (NDC)
f.
back panel slot for Ethernet connectors
1.
Install the NDC.
2.
If removed, install the expansion card(s) on the expansion card riser 2.
3.
Follow the procedure listed in the After working inside your system section.
Related tasks See also: Before working inside your system
See also: Removing an expansion card from expansion card riser 2 or 3
See also: Installing an expansion card into the expansion card riser 2 or 3
See also: Installing the network daughter card
See also: After working inside your system
Related references See also: Safety instructions
Installing the network daughter card
1.
Follow the safety guidelines listed in the Safety instructions section.
2.
Follow the procedure listed in the Before working inside your system section.
3.
If applicable, remove the expansion card(s) in the expansion card riser 2.
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122
4.
Keep the Phillips #1 screwdriver ready.
CAUTION: Many repairs may only be done by a certified service technician. You should only
perform troubleshooting and simple repairs as authorized in your product documentation, or as
directed by the online or telephone service and support team. Damage due to servicing that is not
authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
1.
Orient the network daughter card (NDC) so that the Ethernet connectors fit through the slot in the back
panel.
2.
Align the captive screws on the card with the captive screw sockets on the system board.
3.
Press the touch points on the card until the card connector is firmly seated on the system board connector.
4.
Tighten the captive screws to secure the NDC to the system board.
Figure 52. Installing the NDC
a.
captive screw socket (2)
b.
connector on the system board
c.
captive screw (2)
d.
touch point (2)
e.
network daughter card (NDC)
f.
back panel slot for Ethernet connectors
1.
If applicable, install the expansion card(s) in the expansion card riser 2.
2.
Follow the procedure listed in the After working inside your system section.
Related tasks See also: Before working inside your system
See also: Removing an expansion card from expansion card riser 2 or 3
See also: Installing an expansion card into the expansion card riser 2 or 3
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123
See also: After working inside your system
Related references See also: Safety instructions
Internal USB memory key (optional)
An optional USB memory key installed inside your system can be used as a boot device, security key, or mass
storage device.
To boot from the USB memory key, configure the USB memory key with a boot image and then specify the USB
memory key in the boot sequence in System Setup.
The internal USB port must be enabled in Internal USB Port option in the Integrated Devices screen of System
Setup.
NOTE: To locate the internal USB port (INT_USB) on the system board, see the System board jumpers
and connectors section.
Replacing the optional internal USB memory key
CAUTION: Many repairs may only be done by a certified service technician. You should only
perform troubleshooting and simple repairs as authorized in your product documentation, or as
directed by the online or telephone service and support team. Damage due to servicing that is not
authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
1.
Follow the safety guidelines listed in the Safety instructions section.
2.
Follow the procedure listed in the Before working inside your system section.
1.
Locate the USB port or USB memory key on the system board.
To locate the USB port, see the System board jumpers and connectors section.
2.
If installed, remove the USB memory key from the USB port.
Figure 53. Removing the internal USB memory key
3.
a.
USB memory key
b.
USB port
Insert the replacement USB memory key into the USB port.
Figure 54. Installing the internal USB memory key
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Replacing the optional internal USB memory key
124
a.
USB memory key
b.
USB port
1.
Follow the procedure listed in the After working inside your system section.
2.
While booting, press F2 to enter System Setup and verify that the system detects the USB memory key.
Related tasks See also: Before working inside your system
See also: After working inside your system
Related references See also: Safety instructions
See also: System board jumpers and connectors
System battery
The system battery is used for low-level system functions like powering the real-time clock and storing the
computer’s BIOS settings.
Replacing the system battery
NOTE: There is a danger of a new battery exploding if it is incorrectly installed. Replace the battery only
with the same or equivalent type recommended by the manufacturer. For more information, see the safety
information that shipped with your system.
CAUTION: Many repairs may only be done by a certified service technician. You should only
perform troubleshooting and simple repairs as authorized in your product documentation, or as
directed by the online or telephone service and support team. Damage due to servicing that is not
authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
1.
Follow the safety guidelines listed in the Safety instructions section.
2.
Follow the procedure listed in the Before working inside your system section.
3.
Remove the cooling shroud.
1.
Locate the battery socket. For more information, see the Jumpers and connectors section.
2.
CAUTION: To avoid damage to the battery connector, you must firmly support the connector
while installing or removing a battery.
Place your finger between the securing tabs at the negative side of the battery connector and lift the battery
out of the socket.
Figure 55. Removing the system battery
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Replacing the system battery
125
a.
system battery
b.
system battery slot
3.
To install a new system battery, hold the battery with the "+" facing up and slide it under the securing tabs.
4.
Press the battery into the connector until it snaps into place.
Figure 56. Installing the system battery
a.
system battery
b.
system battery slot
1.
Install the cooling shroud.
2.
Follow the procedure listed in the After working inside your system section.
3.
While booting, press F2 to enter System Setup and ensure the battery is operating properly.
4.
Enter the correct time and date in the System Setup Time and Date fields.
5.
Exit System Setup.
Related tasks See also: Before working inside your system
See also: Removing the cooling shroud
See also: Installing the cooling shroud
See also: After working inside your system
Related references See also: Safety instructions
See also: System board jumpers and connectors
Power supply units (PSU)
Your system supports two 1100 W AC PSU modules.
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Power supply units (PSU)
126
CAUTION: For AC PSUs, use only PSUs with the Extended Power Performance (EPP) label on the
back. Mixing PSUs from previous generations of systems can result in a PSU mismatch condition
or failure to turn on.
NOTE: Titanium PSU is nominally rated for 200 V AC to 240 V AC input only.
NOTE: When two identical PSUs are installed, power supply redundancy (1+1 – with redundancy or 2+0
– without redundancy) is configured in system BIOS. In redundant mode, power is supplied to the system
equally from both PSUs when Hot Spare is disabled. When Hot Spare is enabled, one of the PSUs will be
put into standby when system utilization is low in order to maximize efficiency. NOTE: If two PSUs are used, they must be of the same maximum output power.
Hot spare feature
Your system supports the hot spare feature that significantly reduces the power overhead associated with power
supply unit (PSU) redundancy.
When the hot spare feature is enabled, one of the redundant PSUs is switched to the sleep state. The active PSU
supports 100 percent of the load, thus operating at higher efficiency. The PSU in the sleep state monitors output
voltage of the active PSU. If the output voltage of the active PSU drops, the PSU in the sleep state returns to an
active output state.
If having both PSUs active is more efficient than having one PSU in the sleep state, the active PSU can also
activate the sleeping PSU.
The default PSU settings are as follows:
•
If the load on the active PSU is more than 50 percent, then the redundant PSU is switched to the active
state.
•
If the load on the active PSU falls below 20 percent, then the redundant PSU is switched to the sleep state.
You can configure the hot spare feature by using the iDRAC settings. For more information about iDRAC settings,
see the Integrated Dell Remote Access Controller User’s Guide available at Dell.com/idracmanuals.
Removing the power supply unit blank
Install the power supply unit (PSU) blank only in the second PSU bay.
CAUTION: Many repairs may only be done by a certified service technician. You should only
perform troubleshooting and simple repairs as authorized in your product documentation, or as
directed by the online or telephone service and support team. Damage due to servicing that is not
authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
Follow the safety guidelines listed in the Safety instructions section.
1.
If you are installing a second power supply unit (PSU), remove the PSU blank in the bay by pulling the
blank outward.
CAUTION: To ensure proper system cooling, the PSU blank must be installed in the second
PSU bay in a non-redundant configuration. Remove the PSU blank only if you are installing a
second PSU.
Figure 57. Removing the PSU blank
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Removing the power supply unit blank
127
a.
PSU blank
b.
PSU bay
Install the PSU or PSU blank.
Installing the power supply unit blank
Install the power supply unit (PSU) blank only in the second PSU bay.
CAUTION: Many repairs may only be done by a certified service technician. You should only
perform troubleshooting and simple repairs as authorized in your product documentation, or as
directed by the online or telephone service and support team. Damage due to servicing that is not
authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
1.
Follow the safety guidelines listed in the Safety instructions section.
1.
Align the power supply unit blank with the power supply unit slot and push it into the power supply unit slot
until it clicks into place.
Figure 58. Installing the PSU blank
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Installing the power supply unit blank
128
a.
PSU blank
b.
PSU bay
Removing an AC power supply unit
CAUTION: Many repairs may only be done by a certified service technician. You should only
perform troubleshooting and simple repairs as authorized in your product documentation, or as
directed by the online or telephone service and support team. Damage due to servicing that is not
authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
CAUTION: The system needs one power supply unit (PSU) for normal operation. On powerredundant systems, remove and replace only one PSU at a time in a system that is powered on.
NOTE: You may have to unlatch and lift the optional cable management arm if it interferes with the power
supply unit (PSU) removal. For information about the cable management arm, see the system’s rack
documentation.
1.
Disconnect the power cable from the power source and from the PSU you intend to remove, and then
remove the cables from the strap.
2.
Press the release latch and slide the PSU out of the chassis by using the PSU handle.
Figure 59. Removing an AC PSU
a.
release latch
b.
PSU cable connector
c.
PSU
d.
power connector
e.
PSU handle
Installing an AC power supply unit
CAUTION: Many repairs may only be done by a certified service technician. You should only
perform troubleshooting and simple repairs as authorized in your product documentation, or as
directed by the online or telephone service and support team. Damage due to servicing that is not
authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
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Installing an AC power supply unit
129
NOTE: The maximum output power (shown in watts) is listed on the PSU label.
1.
Follow the safety guidelines listed in the Safety instructions section.
2.
For systems that support redundant power supply units (PSUs), ensure that both the PSUs are of the same
type and have the same maximum output power
3.
If installed, remove the PSU blank.
1.
Slide the new PSU into the chassis until the PSU is fully seated and the release latch snaps into place.
2.
NOTE: If you unlatched the cable management arm, relatch it. For information about the cable
management arm, see the rack documentation of your system.
Connect the power cable to the PSU and plug the cable into a power outlet.
CAUTION: When connecting the power cable, secure the cable with the strap.
NOTE: When installing, hot swapping, or hot-adding a new PSU, wait for 15 seconds for the system
to recognize the PSU and determine its status. The PSU redundancy may not occur until discovery is
complete. Wait until the new PSU is discovered and enabled before you remove the other PSU. The
PSU status indicator turns green to signify that the PSU is functioning properly.
Figure 60. Installing an AC PSU
a.
release latch
b.
PSU cable connector
c.
PSU
d.
power connector
e.
PSU handle
System board
A system board (also known as the motherboard) is the main printed circuit board found in systems. The
system board allows communication between many of the crucial electronic components of the system, such
as the central processing unit (CPU) and memory, and also provides connectors for other peripherals. Unlike a
backplane, a system board contains significant number of sub-systems such as the processor expansion cards,
and other components.
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130
Removing the system board
CAUTION: Many repairs may only be done by a certified service technician. You should only
perform troubleshooting and simple repairs as authorized in your product documentation, or as
directed by the online or telephone service and support team. Damage due to servicing that is not
authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
CAUTION: If you are using the Trusted Platform Module (TPM) with an encryption key, you may be
prompted to create a recovery key during program or System Setup. Be sure to create and safely
store this recovery key. If you replace this system board, you must supply the recovery key when
you restart your system or program before you can access the encrypted data on your hard drives.
CAUTION: Do not attempt to remove the TPM plug-in module from the system board. Once the TPM
plug-in module is installed, it is cryptographically bound to that specific system board. Any attempt
to remove an installed TPM plug-in module breaks the cryptographic binding, and it cannot be reinstalled or installed on another system board.
1.
Follow the safety guidelines listed in the Safety instructions section.
2.
Follow the procedure listed in the Before working inside your system section.
3.
Remove the following:
a.
Cooling shroud
b.
Cooling fan assembly
c.
Power supply unit(s)
d.
All expansion card risers
e.
Integrated storage controller card
f.
Internal dual SD module
g.
Internal USB key (if installed)
h.
PCIe card holder
i.
Cable retention bracket
j.
Heat sink(s)/heat sink blank(s)
k.
Processors(s)/processor blank(s)
l.
CAUTION: To prevent damage to the processor pins when replacing a faulty system
board, ensure that you cover the processor socket with the processor protective cap.
Memory modules and memory module blanks
m. Network daughter card
1.
2.
Disconnect all cables from the system board.
CAUTION: Take care not to damage the system identification button while removing the
system board from the chassis.
CAUTION: Do not lift the system board by holding a memory module, processor, or other
components.
Hold the system board holder, lift the blue release pin, lift the system board, and then slide it toward the
front of the chassis.
Sliding the system board toward the front of the chassis disengages the connectors from the back of the
chassis slots.
3.
Lift the system board out of the chassis.
Figure 61. Removing the system board
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Removing the system board
131
a.
release pin
b.
system board
c.
system board holder
1.
Install the system board.
2.
Follow the procedure listed in the After working inside your system section.
Related tasks See also: Before working inside your system
See also: Removing the cooling shroud
See also: Removing the cooling fan assembly
See also: Removing an AC power supply unit
See also: Removing expansion card risers
See also: Removing the integrated storage controller card
See also: Removing the optional internal dual SD module
See also: Replacing the optional internal USB memory key
See also: Removing the PCIe card holder
See also: Removing the cable retention bracket
See also: Removing a heat sink
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132
See also: Removing a processor
See also: Removing memory modules
See also: Removing the network daughter card
See also: Installing the system board
See also: After working inside your system
Related references See also: Safety instructions
Installing the system board
1.
Follow the safety guidelines listed in the Safety instructions section.
2.
Follow the procedure listed in the Before working inside your system section.
1.
CAUTION: Many repairs may only be done by a certified service technician. You should only
perform troubleshooting and simple repairs as authorized in your product documentation, or as
directed by the online or telephone service and support team. Damage due to servicing that is not
authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
Unpack the new system board assembly.
CAUTION: Do not lift the system board by holding a memory module, processor, or other
components.
CAUTION: Take care not to damage the system identification button while placing the system
board into the chassis.
2.
Hold the touch points and lower the system board into the chassis.
3.
Push the system board toward the back of the chassis until the board clicks into place.
Figure 62. Installing the system board
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Installing the system board
133
a.
release pin
b.
system board
c.
system board holder
1.
Install the Trusted Platform Module (TPM). For information about how to install the TPM, see the Installing
the Trusted Platform Module section. For more information on the TPM, see the Trusted Platform Module
section.
2.
NOTE: The TPM plug-in module is attached to the system board and cannot be removed. A
replacement TPM plug-in module will be provided for all system board replacements where a TPM
plug-in module was installed.
Replace the following:
a.
Cable retention bracket
b.
PCIe card holder
c.
Integrated storage controller card
d.
Internal USB key (if applicable)
e.
Internal dual SD module
f.
All expansion card risers
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134
g.
Heat sink(s)/heat sink blank(s) and processors(s)/processor blank(s)
h.
Memory modules and memory module blanks
i.
Network daughter card
j.
Cooling fan assembly
k.
Cooling shroud
l.
Power supply unit(s)
3.
Reconnect all cables to the system board.
NOTE: Ensure that the cables inside the system are routed along the chassis wall and secured using
the cable securing bracket.
4.
Follow the procedure listed in the After working inside your system section.
5.
Import your new or existing iDRAC Enterprise license. For more information, see Integrated Dell Remote
Access Controller User's Guide, at Dell.com/esmmanuals.
6.
Ensure that you:
a.
Use the Easy Restore feature to restore the Service Tag. For more information, see the Easy restore
section.
b.
If the Service Tag is not backed up in the backup flash device, enter the system Service Tag manually.
For more information, see the Entering the system Service Tag section.
c.
Update the BIOS and iDRAC versions.
d.
Re-enable the Trusted Platform Module (TPM). For more information, see the Re-enabling the Trusted
Platform Module (TPM) section.
Related tasks See also: Installing the cable retention bracket
See also: Installing the PCIe card holder
See also: Installing the integrated storage controller card
See also: Replacing the optional internal USB memory key
See also: Installing the optional internal dual SD module
See also: Installing expansion card risers
See also: Installing a heat sink
See also: Installing a processor
See also: Installing memory modules
See also: Installing the network daughter card
See also: Installing the cooling fan assembly
See also: Installing the cooling shroud
See also: Installing an AC power supply unit
Entering the system Service Tag by using System Setup
If Easy Restore fails to restore the Service Tag, use System Setup to enter the Service Tag.
1.
Turn on the system.
2.
Press F2 to enter System Setup.
3.
Click Service Tag Settings.
4.
Enter the Service Tag.
NOTE: You can enter the Service Tag only when the Service Tag field is empty. Ensure that you
enter the correct Service Tag. After the Service Tag is entered, it cannot be updated or changed.
5.
Click Ok.
6.
Import your new or existing iDRAC Enterprise license.
For more information, see the Integrated Dell Remote Access Controller User's Guide at Dell.com/
idracmanuals.
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Entering the system Service Tag by using System Setup
135
Restoring the Service Tag by using the Easy Restore feature
The Easy Restore feature enables you to restore your system’s Service Tag, license, UEFI configuration, and the
system configuration data after replacing the system board. All data is automatically backed up in a backup flash
device. If BIOS detects a new system board and the Service Tag in the backup flash device, BIOS prompts the
user to restore the backup information.
1.
Turn on the system.
If BIOS detects a new system board, and if the Service Tag is present in the backup flash device, BIOS
displays the Service Tag, the status of the license, and the UEFI Diagnostics version.
2.
Perform one of the following steps:
3.
Perform one of the following steps:
After the restore process is complete, BIOS prompts to restore the system configuration data.
•
Press Y to restore the system configuration data.
•
Press N to use the default configuration settings.
After the restore process is complete, the system restarts.
Trusted Platform Module
Trusted Platform Module (TPM) is a dedicated microprocessor designed to secure hardware by integrating
cryptographic keys into devices. A software can use a Trusted Platform Module to authenticate hardware devices.
As each TPM chip has a unique and secret RSA key burned in as it is produced, it can perform the platform
authentication.
CAUTION: Do not attempt to remove the Trusted Platform Module (TPM) from the system board.
After the TPM is installed, it is cryptographically bound to that specific system board. Any attempt
to remove an installed TPM breaks the cryptographic binding, and it cannot be re-installed or
installed on another system board.
NOTE: This is a Field Replaceable Unit (FRU). Removal and installation procedures must be performed
only by Dell certified service technicians.
Installing the Trusted Platform Module
CAUTION: Many repairs may only be done by a certified service technician. You should only
perform troubleshooting and simple repairs as authorized in your product documentation, or as
directed by the online or telephone service and support team. Damage due to servicing that is not
authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
CAUTION: Do not attempt to remove the Trusted Platform Module (TPM) from the system board.
Once the TPM is installed, it is cryptographically bound to that specific system board. Any attempt
to remove an installed TPM breaks the cryptographic binding, and it cannot be re-installed or
installed on another system board.
1.
Follow the safety guidelines listed in the Safety instructions section.
2.
Follow the procedure listed in the Before working inside your system section.
1.
Locate the TPM connector on the system board.
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136
NOTE: To locate the TPM connector on the system board, see the System board connectors section.
2.
Align the edge connectors on the TPM with the slot on the TPM connector.
3.
Insert the TPM into the TPM connector such that the plastic rivet aligns with the slot on the system board.
4.
Press the plastic rivet until the rivet snaps into place.
Figure 63. Installing the TPM
a.
rivet slot on the system board
b.
plastic rivet
c.
TPM
d.
TPM connector
1.
Install the system board.
2.
Follow the procedure listed in the After working inside your system section.
Related tasks See also: Before working inside your system
See also: Installing the system board
See also: After working inside your system
Related references See also: Safety instructions
See also: System board jumpers and connectors
Initializing the TPM for BitLocker users
1.
Initialize the TPM.
For more information about initializing the TPM, see http://technet.microsoft.com/en-us/library/
cc753140.aspx.
The TPM Status changes to Enabled, Activated.
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137
Initializing the TPM for TXT users
1.
While booting your system, press F2 to enter System Setup.
2.
On the System Setup Main Menu screen, click System BIOS → System Security Settings.
3.
From the TPM Security option, select On with Pre-boot Measurements.
4.
From the TPM Command option, select Activate.
5.
Save the settings.
6.
Restart your system.
7.
Enter System Setup again.
8.
On the System Setup Main Menu screen, click System BIOS → System Security Settings.
9.
From the Intel TXT option, select On.
Hard drives
Your system supports entry hard drives and enterprise-class hard drives. Entry hard drives are designed for
5x8 operating environment with less workload rating to drives and enterprise-class drives are designed for 24x7
operating environment. Selecting the correct drive class will enable the critical areas of quality, functionality,
performance, and reliability to be optimized for the target implementation.
NOTE: Do not mix enterprise-class hard drives with entry hard drives.
Choosing the right drive type depends on the usage pattern. Improper use of entry hard drives (workload rating
exceeds 55TB/year) will lead to significant risk and increase the drives failure rate.
For more information on these hard drives, see the 512e and 4Kn Disk Formats whitepaper and 4K Sector HDD
FAQ document at Dell.com/poweredgemanuals.
All hard drives are connected to the system board through the hard drive backplane. Hard drives are supplied in
hot-swappable hard drive carriers that fit in the hard drive slots.
CAUTION: Before attempting to remove or install a hard drive while the system is running, see
the documentation for the storage controller card to ensure that the host adapter is configured
correctly to support hot-swap hard drive removal and insertion.
CAUTION: Do not turn off or restart your system while the hard drive is being formatted. Doing so
can cause a hard drive failure.
Use only hard drives that have been tested and approved for use with the hard drive backplane.
When you format a hard drive, allow enough time for the formatting to be complete. Be aware that high-capacity
hard drives can take a long time to format.
Removing a 2.5 inch hard drive blank (rear)
CAUTION: Many repairs may only be done by a certified service technician. You should only
perform troubleshooting and simple repairs as authorized in your product documentation, or as
directed by the online or telephone service and support team. Damage due to servicing that is not
authorized by Dell is not covered by your warranty. Read and follow the safety instructions that
came with the product.
CAUTION: To maintain proper system cooling, all empty hard drive slots must have hard drive
blanks installed.
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138
Follow the safety guidelines listed in safety instructions section.
1.
Pull the hard drive blank out until it is free of the hard drive slot.
Figure 64. Removing and installing a 2.5 inch hard drive blank (rear)
a.
hard drive blank (rear)
Related references See also: Safety instructions
Installing a 2.5 inch hard drive blank (rear)
1.
Follow the safety guidelines listed in the Safety instructions section.
1.
Insert the hard drive blank into the hard drive slot until it clicks into place.
Figure 65. Installing a 2.5 inch hard drive blank (rear)
Follow the procedure listed in the After working inside your system section.
Related references See also: Safety instructions
Removing a 3.5-inch hard drive blank
CAUTION: Many repairs may only be done by a certified service technician. You should only
perform troubleshooting and simple repairs as authorized in your product documentation, or as
directed by the online or telephone service and support team. Damage due to servicing that is not
authorized by Dell is not covered by your warranty. Read and follow the safety instructions that
came with the product.
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139
CAUTION: To maintain proper system cooling, all empty hard drive slots must have hard drive
blanks installed.
1.
Follow the safety guidelines listed in the Safety instructions section.
2.
If installed, remove the front bezel.
1.
Press the release button and slide the blank out of the hard drive slot.
Figure 66. Removing a 3.5-inch hard drive blank
a.
hard drive blank
b.
release button
If applicable, install the front bezel.
Related tasks See also: Removing the optional front bezel
See also: Installing the optional front bezel
Related references See also: Safety instructions
Installing a 3.5-inch hard drive blank
1.
Follow the safety guidelines listed in the Safety instructions section.
2.
If installed, remove the front bezel.
1.
Insert the hard drive blank into the hard drive slot until the release button clicks into place.
Figure 67. Installing a 3.5-inch hard drive blank
a.
hard drive blank
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140
If applicable, install the front bezel.
Related tasks See also: Removing the optional front bezel
See also: Installing the optional front bezel
Related references See also: Safety instructions
Removing a hot swappable hard drive or SSD
CAUTION: Many repairs may only be done by a certified service technician. You should only
perform troubleshooting and simple repairs as authorized in your product documentation, or as
directed by the online or telephone service and support team. Damage due to servicing that is not
authorized by Dell is not covered by your warranty. Read and follow the safety instructions that
came with the product.
1.
Follow the safety guidelines listed in the Safety instructions section.
2.
Follow the procedure listed in the Before working inside your system section.
3.
If applicable, remove the bezel.
4.
Using the management software, prepare the hard drive for removal. If the hard drive is online, the green
activity or fault indicator flashes while the drive is turning off. When the hard drive indicators are off, the
hard drive is ready for removal.
For more information, see the documentation for the storage controller.
CAUTION: To prevent data loss, ensure that your operating system supports hot-swap drive
installation. See the documentation supplied with your operating system.
1.
Press the release button to open the hard drive or SSD carrier release handle.
2.
Slide the hard drive carrier or SSD out of the hard drive slot.
3.
CAUTION: To maintain proper system cooling, all empty hard drive or SSD slots must have
hard drive or SSD blanks installed.
If you are not replacing the hard drive or SSD immediately, insert a hard drive or SSD blank in the empty
hard drive slot.
Figure 68. Removing a hot swappable hard drive or SSD
a.
release button
b.
hard drive or SSD carrier
c.
hard drive or SSD carrier handle
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141
Related tasks See also: Before working inside your system
See also: Removing the optional front bezel
See also: Installing the optional front bezel
Related references See also: Safety instructions
Installing a hot-swap hard drive
CAUTION: Many repairs may only be done by a certified service technician. You should only
perform troubleshooting and simple repairs as authorized in your product documentation, or as
directed by the online or telephone service and support team. Damage due to servicing that is not
authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
CAUTION: Use only hard drives that have been tested and approved for use with the hard drive
backplane.
CAUTION: When installing a hard drive, ensure that the adjacent drives are fully installed. Inserting
a hard drive carrier and attempting to lock its handle next to a partially installed carrier can damage
the partially installed carrier's shield spring and make it unusable.
CAUTION: Combining SAS and SATA hard drives in the same RAID volume is not supported.
CAUTION: To prevent data loss, ensure that your operating system supports hot-swap drive
installation. See the documentation supplied with your operating system.
CAUTION: When a replacement hot swappable hard drive is installed and the system is powered
on, the hard drive automatically begins to rebuild. Make absolutely sure that the replacement hard
drive is blank or contains data that you wish to have over-written. Any data on the replacement
hard drive is immediately lost after the hard drive is installed.
1.
If a hard drive blank is installed in the hard drive slot, remove it.
2.
Install a hard drive in the hard drive carrier.
3.
Press the release button on the front of the hard drive carrier and open the hard drive carrier handle.
4.
Insert the hard drive carrier into the hard drive slot until the carrier connects with the backplane.
5.
Close the hard drive carrier handle to lock the hard drive in place.
Figure 69. Installing a hot-swappable hard drive or SSD
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Installing a hot-swap hard drive
142
a.
release button
b.
hard drive or SSD carrier
c.
hard drive or SSD carrier handle
Related tasks See also: Removing a 3.5-inch hard drive blank
Removing a hard drive from a hard drive carrier
1.
Keep the Phillips #1 screwdriver ready.
2.
Remove the hot swappable hard drive carrier from the system.
1.
Remove the screws from the slide rails on the hard drive carrier.
2.
Lift the hard drive out of the hard drive carrier.
Figure 70. Removing a hard drive into a hard drive carrier
a.
screw (4)
b.
hard drive
c.
hard drive carrier
Installing a hard drive into a hard drive carrier
CAUTION: Many repairs may only be done by a certified service technician. You should only
perform troubleshooting and simple repairs as authorized in your product documentation, or as
directed by the online or telephone service and support team. Damage due to servicing that is not
authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
1.
Insert the hard drive into the hard drive carrier with the connector end of the hard drive toward the back of
the carrier.
2.
Align the screw holes on the hard drive with the screws holes on the hard drive carrier.
When aligned correctly, the back of the hard drive is flush with the back of the hard drive carrier.
3.
Attach the screws to secure the hard drive to the hard drive carrier.
Figure 71. Installing a hard drive into a hard drive carrier
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Installing a hard drive into a hard drive carrier
143
a.
screw (4)
b.
hard drive
c.
hard drive carrier
Install the hot swappable hard drive carrier.
Hard drive backplane
Your system supports 3.5 inch (x12) SAS/SATA backplane plus 2.5 inch (x2) SAS/SATA backplane (back).
Removing the hard drive backplane
CAUTION: Many repairs may only be done by a certified service technician. You should only
perform troubleshooting and simple repairs as authorized in your product documentation, or as
directed by the online or telephone service and support team. Damage due to servicing that is not
authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
CAUTION: To prevent damage to the drives and backplane, you must remove the hard drives from
the system before removing the backplane.
CAUTION: You must note the number of each hard drive and temporarily label them before removal
so that you can replace them in the same locations.
1.
Follow the safety guidelines listed in the Safety instructions section.
2.
Follow the procedure listed in the Before working inside your system section.
3.
Remove the cooling shroud.
4.
Remove the cooling fan assembly.
5.
Remove all hard drives.
1.
Disconnect the SAS/SATA data, signal, and power cable(s) from the backplane.
2.
Press the release tabs and lift the backplane upward and slide it toward the back of the chassis.
NOTE: To prevent damage to the control panel flex cable, unlatch the blocking tab on the connector
before removing the flex cable. Do not bend the flex cable at the connector. To unlatch the blocking
tab for the x12 backplane, pull the locking tab up. For the x18 and x2 backplanes, rotate the locking
tab 90 degrees clockwise.
Figure 72. Removing the 3.5 inch (x12) SAS/SATA backplane
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Removing the hard drive backplane
144
a.
release tab (2)
b.
SAS cable A2
c.
SAS cable A1
d.
left ear control panel cable
e.
backplane signal cable
f.
backplane power cable (2)
g.
SAS cable A0/B0
h.
USB cable
i.
control panel cable
j.
right ear control panel flex cable
k.
hard drive backplane
l.
hard drive backplane connector (12)
Figure 73. Cabling diagram—3.5 inch (x12) SAS/SATA backplane
a.
hard drive backplane
b.
system board
c.
backplane signal connector 0
d.
backplane signal connector 1
e.
integrated storage controller card
1.
Install the hard drive backplane.
2.
Follow the procedure listed in the After working inside your system section.
Related tasks See also: Before working inside your system
See also: Removing a hot swappable hard drive or SSD
See also: Removing the cooling shroud
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Removing the hard drive backplane
145
See also: Removing the cooling fan assembly
See also: Installing the hard drive backplane
See also: Installing the cooling fan assembly
See also: Installing the cooling shroud
See also: After working inside your system
Related references See also: Safety instructions
Installing the hard drive backplane
1.
Follow the safety guidelines listed in the Safety instructions section.
2.
Follow the procedure listed in the Before working inside your system section.
CAUTION: Many repairs may only be done by a certified service technician. You should only
perform troubleshooting and simple repairs as authorized in your product documentation, or as
directed by the online or telephone service and support team. Damage due to servicing that is not
authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
CAUTION: To prevent damage to the control panel flex cable, do not bend the control panel flex
cable after it is inserted into the connector.
1.
Use the hooks on the chassis as guides to align the hard drive backplane.
2.
Lower the hard drive backplane until the release tabs snap into place.
3.
Connect the SAS/SATA/SSD data, signal, and power cable(s) to the backplane.
Figure 74. Installing the 3.5 inch (x12) SAS/SATA backplane
a.
release tab (2)
b.
SAS cable A2
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Installing the hard drive backplane
146
c.
SAS cable A1
d.
left ear control panel cable
e.
backplane signal cable
f.
backplane power cable (2)
g.
SAS cable A0/B0
h.
USB cable
i.
control panel cable
j.
right ear control panel flex cable
k.
hard drive backplane
l.
hard drive backplane connector (12)
1.
Replace the cooling fan assembly.
2.
Replace the cooling shroud.
3.
Install the hard drives in their original locations.
4.
Follow the procedure listed in the After working inside your system section.
Related tasks See also: Before working inside your system
See also: Installing a hot-swap hard drive
See also: Installing the cooling fan assembly
See also: Installing the cooling shroud
See also: After working inside your system
Related references See also: Safety instructions
Removing the optional hard drive backplane (rear)
1.
Follow the safety guidelines listed in the Safety instructions section.
2.
Follow the procedure listed in the Before working inside your system section.
3.
Remove both hard drives.
CAUTION: Many repairs may only be done by a certified service technician. You should only
perform troubleshooting and simple repairs as authorized in your product documentation, or as
directed by the online or telephone service and support team. Damage due to servicing that is not
authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
CAUTION: To prevent damage to the drives and backplane, you must remove the hard drives from
the system before removing the backplane.
CAUTION: You must note the number of each hard drive and temporarily label them before removal
so that you can replace them in the same locations.
1.
Disconnect all the cables from the backplane.
2.
Lift the release pin and slide the backplane toward the front of the chassis.
3.
Lift the backplane to remove it from the chassis.
Figure 75. Removing the optional 2.5 inch (x2) hard drive backplane
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Removing the optional hard drive backplane (rear)
147
a.
SAS cable
b.
release pin
c.
hard drive connector (2)
d.
power cable
e.
backplane signal cable
Related tasks See also: Before working inside your system
See also: Removing a hot swappable hard drive or SSD
See also: After working inside your system
Related references See also: Safety instructions
Installing the optional hard drive backplane (rear)
1.
Follow the safety guidelines listed in the Safety instructions section.
2.
Follow the procedure listed in the Before working inside your system section.
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148
CAUTION: Many repairs may only be done by a certified service technician. You should only
perform troubleshooting and simple repairs as authorized in your product documentation, or as
directed by the online or telephone service and support team. Damage due to servicing that is not
authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
1.
Align the notches on the backplane with the notches on the chassis.
2.
Lift the release pin and slide the backplane toward the back of the chassis until firmly seated.
3.
Release the release pin to lock the backplane to the chassis.
4.
Reconnect all the cables to the backplane.
Figure 76. Installing the optional 2.5 inch (x2) hard drive backplane
a.
SAS cable
b.
release pin
c.
hard drive connector (2)
d.
power cable
e.
backplane signal cable
1.
Install both the hard drives in their original location.
2.
Follow the procedure listed in the After working inside your system section.
Related tasks See also: Before working inside your system
See also: After working inside your system
Related references See also: Safety instructions
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Installing the optional hard drive backplane (rear)
149
SD vFlash card (optional)
An SD vFlash card is a Secure Digital (SD) card that plugs into the SD vFlash card slot in the iDRAC port card. It
provides persistent on-demand local storage and a custom deployment environment that enables automation of
server configuration, scripts, and imaging. It emulates USB device(s). For more information, see the Integrated
Dell Remote Access Controller User's Guide at Dell.com/idracmanuals.
Replacing an optional SD vFlash media card
1.
Locate the SD vFlash media slot on the system.
2.
To remove the SD vFlash media card, push the card inward to release it, and pull the card from the card
slot.
Figure 77. Removing the SD vFlash media card
3.
a.
SD vFlash media card
b.
SD vFlash media card slot
To install an SD vFlash media card, with the label side facing up, insert the contact-pin end of the SD
vFlash media card into the card slot on the module.
4.
NOTE: The slot is keyed to ensure correct insertion of the card.
Press the card inward to lock it into the slot.
Figure 78. Installing the SD vFlash media card
a.
SD vFlash media card
b.
SD vFlash media card slot
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Replacing an optional SD vFlash media card
150
Removing the vFlash media unit
1.
Follow the safety guidelines listed in the Safety instructions section.
2.
Follow the procedure listed in the Before working inside your system section.
3.
Keep the Phillips #1 screwdriver ready.
CAUTION: Many repairs may only be done by a certified service technician. You should only
perform troubleshooting and simple repairs as authorized in your product documentation, or as
directed by the online or telephone service and support team. Damage due to servicing that is not
authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
1.
Remove the screw securing the vFlash media unit to the chassis.
2.
Remove the cable from the vFlash media unit and the backplane.
3.
Slide the vFlash media unit toward the front of chassis and lift it out of the system.
Figure 79. Removing the vFlash media unit
a.
cable
b.
screw
c.
vFlash media unit
d.
vFlash media slot
e.
standoff
Follow the procedure listed in the After working inside your system section.
Related tasks See also: Before working inside your system
See also: After working inside your system
Related references See also: Safety instructions
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Removing the vFlash media unit
151
Installing the vFlash media unit
1.
Follow the safety guidelines listed in the Safety instructions section.
2.
Follow the procedure listed in the Before working inside your system section.
3.
Keep the Phillips #1 screwdriver ready.
CAUTION: Many repairs may only be done by a certified service technician. You should only
perform troubleshooting and simple repairs as authorized in your product documentation, or as
directed by the online or telephone service and support team. Damage due to servicing that is not
authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
1.
Slide the vFlash media unit in and align it with the v Flash media slot on the back of the chassis.
2.
Connect the cable to the vFlash media unit.
3.
Insert and tighten the screw securing the vFlash media unit to the chassis.
Figure 80. Installing the vFlash media unit
a.
cable
b.
screw
c.
vFlash media unit
d.
vFlash media slot
e.
standoff
Follow the procedure listed in the After working inside your system section.
Related tasks See also: Before working inside your system
See also: After working inside your system
Related references See also: Safety instructions
DR4300 Owners Manual
Installing the vFlash media unit
152
Control panel assembly
Removing the control panel
1.
Follow the safety guidelines listed in the Safety instructions section.
2.
Follow the procedure listed in the Before working inside your system section.
3.
Keep the T15 Torx screwdriver ready.
CAUTION: Many repairs may only be done by a certified service technician. You should only
perform troubleshooting and simple repairs as authorized in your product documentation, or as
directed by the online or telephone service and support team. Damage due to servicing that is not
authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
CAUTION: Do not use excessive force when removing the control panel cable as it can damage the
connectors.
1.
Disconnect the control panel cable from the hard drive backplane by pulling on the plastic pull tab.
2.
Remove the screws that secure the control panel to the chassis.
3.
Fold the plastic pull tab close to the connector.
4.
Pull out the control panel cable as you guide the connector and the plastic pull tab through the channel on
the chassis.
Figure 81. Removing the control panel
a.
screw (3)
b.
control panel
c.
hard-drive backplane
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Removing the control panel
153
d.
connector
e.
plastic pull tab
1.
Replace the control panel.
2.
Follow the procedure listed in the After working inside your system section.
Related tasks See also: Before working inside your system
See also: Installing the control panel
See also: After working inside your system
Related references See also: Safety instructions
Installing the control panel
1.
Follow the safety guidelines listed in the Safety instructions section.
2.
Follow the procedure listed in the Before working inside your system section.
3.
Keep the T15 Torx screwdriver handy.
CAUTION: Many repairs may only be done by a certified service technician. You should only
perform troubleshooting and simple repairs as authorized in your product documentation, or as
directed by the online or telephone service and support team. Damage due to servicing that is not
authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
1.
Fold the PPID label around the cable.
2.
Fold the pull tab close to the connector and guide the connector and pull tab into the channel.
3.
Push the cable until the cable passes completely through the channel.
4.
Tighten the screws to secure the control panel to the chassis.
5.
NOTE: You must route the cable properly to prevent it from being pinched or crimped.
Connect the cable connector to the hard drive backplane by pushing on the center of the connector.
Figure 82. Installing the control panel
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154
a.
screw (3)
b.
control panel
c.
hard-drive backplane
d.
connector
e.
plastic pull tab
Follow the procedure listed in the After working inside your system section.
Related tasks See also: Before working inside your system
See also: After working inside your system
Related references See also: Safety instructions
Removing the I/O panel
1.
Follow the safety guidelines listed in the Safety instructions section.
2.
Follow the procedure listed in the Before working inside your system section.
3.
Keep the T15 Torx screwdriver ready.
CAUTION: Many repairs may only be done by a certified service technician. You should only
perform troubleshooting and simple repairs as authorized in your product documentation, or as
directed by the online or telephone service and support team. Damage due to servicing that is not
authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
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CAUTION: To prevent damage to the I/O cable, you must release the locking tab before removing or
installing the I/O cable from the connector on the hard drive backplane.
1.
Rotate the locking tab on the I/O cable connector clockwise 90 degrees to release the lock.
2.
Disconnect the I/O cable from the backplane.
3.
Remove the screws securing the I/O panel to the chassis.
4.
Pull out the I/O panel cable through the channel on the chassis.
Figure 83. Removing the I/O panel
a.
I/O panel cable
b.
hard drive backplane
c.
screw (3)
d.
I/O panel
e.
chassis
1.
Replace the I/O panel.
2.
Follow the procedure listed in the After working inside your system section.
Related tasks See also: Before working inside your system
See also: Removing the hard drive backplane
See also: Installing the I/O panel
See also: After working inside your system
Related references See also: Safety instructions
Installing the I/O panel
1.
Follow the safety guidelines listed in safety instructions section.
2.
Follow the procedure listed in the Before working inside your system section.
3.
Keep the T15 Torx screwdriver ready.
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CAUTION: Many repairs may only be done by a certified service technician. You should only
perform troubleshooting and simple repairs as authorized in your product documentation, or as
directed by the online or telephone service and support team. Damage due to servicing that is not
authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
1.
Fold the PPID label around the cable.
2.
Push the cable until the cable passes completely through the channel.
CAUTION: To prevent damage to the I/O cable, you must release the locking tab before
removing or installing the I/O cable from the connector on the hard drive backplane.
3.
If locked, rotate the locking tab on the I/O cable connector clockwise 90 degrees to release the lock.
4.
Connect the I/O panel cable to the connector on the hard drive backplane.
5.
Rotate the locking tab on the I/O cable connector counter clockwise 90 degrees to secure the lock.
6.
Tighten the screws to secure the control panel to the chassis.
NOTE: You must route the cable properly to prevent it from being pinched or crimped.
Figure 84. Installing the I/O panel
a.
I/O panel cable
b.
hard drive backplane
c.
screw (3)
d.
I/O panel
e.
chassis
Follow the procedure listed in the After working inside your system section.
Related tasks See also: Before working inside your system
See also: After working inside your system
Related references See also: Safety instructions
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Using system diagnostics
If you experience a problem with your system, run the system diagnostics before contacting Dell for technical
assistance. The purpose of running system diagnostics is to test your system hardware without requiring
additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support
personnel can use the diagnostics results to help you solve the problem.
Dell Embedded System Diagnostics
NOTE: The Dell Embedded System Diagnostics is also known as Enhanced Pre-boot System Assessment
(ePSA) diagnostics.
The Embedded System Diagnostics provides a set of options for particular device groups or devices allowing you
to:
•
Run tests automatically or in an interactive mode
•
Repeat tests
•
Display or save test results
•
Run thorough tests to introduce additional test options to provide extra information about the failed
device(s)
•
View status messages that inform you if tests are completed successfully
•
View error messages that inform you of problems encountered during testing
When to use the Embedded System Diagnostics
Run the Embedded System Diagnostics (ePSA) if your system does not boot.
Running the Embedded System Diagnostics from
Boot Manager
Run the Embedded System Diagnostics (ePSA) if your system does not boot.
1.
When the system is booting, press F11.
2.
Use the up arrow and down arrow keys to select System Utilities > Launch Diagnostics.
The ePSA Pre-boot System Assessment window is displayed, listing all devices detected in the system.
The diagnostics starts executing the tests on all the detected devices.
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Running the Embedded System Diagnostics from
the Dell Lifecycle Controller
1.
As the system boots, press F11.
2.
Select Hardware Diagnostics → Run Hardware Diagnostics.
The ePSA Pre-boot System Assessment window is displayed, listing all devices detected in the system.
The diagnostics starts executing the tests on all the detected devices.
System diagnostic controls
Menu
Description
Configuration
Displays the configuration and status information of all detected devices.
Results
Displays the results of all tests that are run.
System health
Provides the current overview of the system performance.
Event log
Displays a time-stamped log of the results of all tests run on the system. This is displayed if at least one event
description is recorded.
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Jumpers and connectors
System board jumper settings
Table 35. System board jumper settings
System board jumper settings.
Jumper
Setting
PWRD_EN
Description
The password reset feature is enabled (pins 2–4).
BIOS local access is unlocked at the next AC power
cycle.
The password reset feature is disabled (pins 4–6).
NVRAM_CLR
The configuration settings are retained at the next
system boot (pins 3–5).
The configuration settings are cleared at system
boot (pins 1–3).
Related tasks See also: Disabling a forgotten password
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System board jumpers and connectors
Figure 85. System board jumpers and connectors
Table 36. System board connectors and jumpers
System board connectors and jumpers.
Item
Connector
Description
1
J_BP_SIG1
Backplane signal connector 1
2
J_PS_2
PSU 2 connector
3
J_BP_SIG0
Backplane signal connector 0
4
J_BP0
Backplane power connector 0
5
J_SATA_CD
Optical drive SATA connector
6
J_SATA_TBU
Tape backup unit SATA connector
7
J_TBU
Tape backup unit power connector
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Item
Connector
Description
8
J_PS_1
PSU 1 connector
9
J_IDSDM
Internal dual SD module connector
10
J_NDC
Network daughter card connector
11
J_USB
USB port
12
J_VIDEO_REAR
Video connector
13
J_COM1
Serial connector
14
J_IDRAC_RJ45
iDRAC8 connector
15
J_CYC
System identification connector
16
CYC_ID
System identification button
17
J_TPM_MODULE
Trusted Platform Module connector
18
J_RISER_2AX
Riser 3 connector
19
J_RISER_1AX
Riser 1 connector
20
J_RISER_2BX
Riser 2 connector
21
J_RISER_1BX
Riser 1 connector
22
J_RISER_3AX
Riser 3 connector
23
J_QS
Quick Sync bezel connector
24
J_RISER_3BX
Riser 3 connector
25
J_SATA_B
Internal SAS connector
26
J_STORAGE
Mini PERC connector
27
J_USB_INT
Internal USB port
28
J_SATA_A
Internal SAS connector
29
BAT
Battery connector
30
CPU 2
Processor 2 socket
31
J_BP3
Backplane power connector 3
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162
Item
Connector
Description
32
B10, B6, B2, B9, B5, B1
Memory module sockets
33
J_BP_SIG2
Backplane signal connector 2
34
J_FAN2U_6
Cooling fan connector
35
J_FAN2U_5
Cooling fan connector
36
J_BP2
Backplane power connector 2
37
B3, B7, B11, B4, B8, B12
Memory module sockets
38
J_FAN2U_4
Cooling fan connector
39
A10, A6, A2, A9, A5, A1
Memory module sockets
40
J_FAN2U_3
Cooling fan connector
41
J_BP1
Backplane power connector
42
J_FAN2U_2
Cooling fan connector
43
A3, A7, A11, A4, A8, A12
Memory module sockets
44
J_FAN2U_1
Cooling fan connector
45
J_CTRL_PNL
Control panel signal connector
46
CPU 1
Processor 1 socket
47
J_FP_USB
Front panel USB port
Disabling a forgotten password
The software security features of the system include a system password and a setup password. The password
jumper enables these password features or disables them and clears any password(s) currently in use.
CAUTION: Many repairs may only be done by a certified service technician. You should only
perform troubleshooting and simple repairs as authorized in your product documentation, or as
directed by the online or telephone service and support team. Damage due to servicing that is not
authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
1.
Turn off the system, including any attached peripherals, and disconnect the system from the electrical
outlet.
2.
Remove the system cover.
3.
Move the jumper on the system board jumper from pins 4 and 6 to pins 2 and 4.
4.
Install the system cover.
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The existing passwords are not disabled (erased) until the system boots with the jumper on pins 2 and 4.
However, before you assign a new system and/or setup password, you must move the jumper back to pins
4 and 6.
NOTE: If you assign a new system and/or setup password with the jumper on pins 2 and 4, the
system disables the new password(s) the next time it boots.
5.
Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
6.
Turn off the system, including any attached peripherals, and disconnect the system from the electrical
outlet.
7.
Remove the system cover.
8.
Move the jumper on the system board jumper from pins 2 and 4 to pins 4 and 6.
9.
Install the system cover.
10. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
11. Assign a new system and/or setup password.
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Troubleshooting your system
Safety first — for you and your system
CAUTION: Many repairs may only be done by a certified service technician. You should only
perform troubleshooting and simple repairs as authorized in your product documentation, or as
directed by the online or telephone service and support team. Damage due to servicing that is not
authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
Troubleshooting system startup failure
If you boot the system to the BIOS boot mode after installing an operating system from the UEFI Boot Manager,
the system stops responding. To avoid this issue, you must boot to the same boot mode in which you installed the
operating system.
For all other startup issues, note the system messages that appear on the screen.
Troubleshooting external connections
Before troubleshooting any external devices, ensure that all external cables are securely attached to the external
connectors on your system before troubleshooting any external devices.
Troubleshooting the video subsystem
NOTE: Ensure the Local Server Video Enabled option is selected in the iDRAC Graphical User Interface
(GUI), under Virtual Console. If this option is not selected, local video is disabled.
1.
Check the cable connections (power and display) to the monitor.
2.
Check the video interface cabling from the system to the monitor.
3.
Run the appropriate diagnostic test.
If the tests run successfully, the problem is not related to video hardware.
If the tests fail, see the Getting help section.
Related references See also: Getting help
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165
Troubleshooting a USB device
NOTE: Follow steps 1 to 6 to troubleshoot a USB keyboard or mouse. For other USB devices, go to step 7.
1.
Disconnect the keyboard and/or mouse cables from the system and reconnect them.
2.
If the problem persists, connect the keyboard and/or mouse to another USB port on the system.
3.
If the problem is resolved, restart the system, enter System Setup, and check if the non-functioning USB
ports are enabled.
NOTE: Older operating systems may not support USB 3.0.
4.
Check if USB 3.0 is enabled in System Setup. If enabled, disable it and see if the issue is resolved.
5.
In iDRAC Settings Utility, ensure that USB Management Port Mode is configured as Automatic or
Standard OS Use.
6.
If the problem is not resolved, replace the keyboard and/or mouse with a known working keyboard or
mouse.
If the problem is not resolved, proceed to step 7 to troubleshoot other USB devices attached to the system.
7.
Turn off all attached USB devices, and disconnect them from the system.
8.
Restart the system.
9.
If your keyboard is functioning, enter System Setup, verify that all USB ports are enabled on the Integrated
Devices screen. If your keyboard is not functioning, use remote access to enable or disable the USB
options.
10. Check if USB 3.0 is enabled in System Setup. If it is enabled, disable it and restart your system.
11. If the system is not accessible, reset the NVRAM_CLR jumper inside your system and restore the BIOS to
the default settings. See the System board jumper setting section
12. In the IDRAC Settings Utility, ensure that USB Management Port Mode is configured as Automatic or
Standard OS Use.
13. Reconnect and turn on each USB device one at a time.
14. If a USB device causes the same problem, turn off the device, replace the USB cable with a known good
cable, and turn on the device.
If all troubleshooting fails, see the Getting help section.
Related references See also: Getting help
See also: System board jumper settings
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166
Troubleshooting iDRAC Direct (USB XML
configuration)
For information about USB storage device and server configuration, see the Integrated Dell Remote Access
Controller User's Guide at Dell.com/idracmanuals.
1.
Ensure that your USB storage device is connected to the front USB Management Port, identified by
icon.
2.
Ensure that your USB storage device is configured with an NTFS or an FAT32 file system with only one
partition.
3.
Verify that the USB storage device is configured correctly. For more information about configuring the USB
storage device, see the Integrated Dell Remote Access Controller User's Guide at Dell.com/idracmanuals.
4.
In the iDRAC Settings Utility, ensure that USB Management Port Mode is configured as Automatic or
iDRAC Direct Only.
5.
Ensure that the iDRAC Managed: USB XML Configuration option is either Enabled or Enabled only
when the server has default credential settings.
6.
Remove and reinsert the USB storage device.
7.
If import operation does not work, try with a different USB storage device.
If all troubleshooting fails, see the Getting help section.
Related references See also: Getting help
Troubleshooting iDRAC Direct (Laptop
connection)
For information about USB laptop connection and server configuration, see the Integrated Dell Remote Access
Controller User's Guide at Dell.com/idracmanuals.
1.
Ensure that your laptop is connected to the front USB Management Port, identified by
USB Type A/A cable.
icon with a
2.
On the iDRAC Settings Utility screen, ensure that USB Management Port Mode is configured as
Automatic or iDRAC Direct Only.
3.
If the laptop is running Windows operating system, ensure that the iDRAC Virtual USB NIC device driver is
installed.
4.
If the driver is installed, ensure that you are not connected to any network through WiFi or cabled ethernet,
as iDRAC Direct uses a non-routable address.
If all troubleshooting fails, see the Getting help section.
Related references See also: Getting help
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167
Troubleshooting a serial I/O device
1.
Turn off the system and any peripheral devices connected to the serial port.
2.
Swap the serial interface cable with a known working cable, and turn on the system and the serial device.
If the problem is resolved, replace the interface cable with a known working cable.
3.
Turn off the system and the serial device, and swap the serial device with a compatible device.
4.
Turn on the system and the serial device.
If the problem persists, see the Getting help section.
Related references See also: Getting help
Troubleshooting a NIC
1.
Run the appropriate diagnostic test. For more information, see the Using system diagnostics section for the
available diagnostic tests.
2.
Restart the system and check for any system messages pertaining to the NIC controller.
3.
Check the appropriate indicator on the NIC connector:
◦
If the link indicator does not glow, the cable connected might be disengaged.
◦
If the activity indicator does not glow, the network driver files might be damaged or missing.
Install or replace the drivers as necessary. For more information, see the NIC documentation.
◦
Try another known good network cable.
◦
If the problem persists, use another connector on the switch or hub.
4.
Ensure that the appropriate drivers are installed and the protocols are bound. For more information, see the
NIC documentation.
5.
Enter System Setup and confirm that the NIC ports are enabled on the Integrated Devices screen.
6.
Ensure that all the NICs, hubs, and switches on the network are set to the same data transmission speed
and duplex. For more information, see the documentation for each network device.
7.
Ensure that all network cables are of the proper type and do not exceed the maximum length.
If the problem persists, see the Getting help section.
Related references See also: Getting help
See also: Using system diagnostics
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168
Troubleshooting a wet system
CAUTION: Many repairs may only be done by a certified service technician. You should only
perform troubleshooting and simple repairs as authorized in your product documentation, or as
directed by the online or telephone service and support team. Damage due to servicing that is not
authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
1.
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
2.
Remove the system cover.
3.
Remove the following components (if installed) from the system:
◦
Power supply unit(s)
◦
Optical drive
◦
Hard drives
◦
Hard drive backplane
◦
USB memory key
◦
Hard drive tray
◦
Cooling shroud
◦
Expansion card risers (if installed)
◦
Expansion cards
◦
Cooling fan assembly (if installed)
◦
Cooling fans
◦
Memory modules
◦
Processor(s) and heat sink(s)
◦
System board
4.
Let the system dry thoroughly for at least 24 hours.
5.
Reinstall the components you removed in step 3 except the expansion cards.
6.
Install the system cover.
7.
Turn on the system and attached peripherals.
If the problem persists, see the Getting help section.
8.
If the system starts properly, turn off the system, and reinstall all the expansion cards that you removed.
9.
Run the appropriate diagnostic test. For more information, see the Using system diagnostics section.
If the tests fail, see the Getting help section.
Related references See also: Getting help
See also: Using system diagnostics
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Troubleshooting a damaged system
CAUTION: Many repairs may only be done by a certified service technician. You should only
perform troubleshooting and simple repairs as authorized in your product documentation, or as
directed by the online or telephone service and support team. Damage due to servicing that is not
authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
1.
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
2.
Remove the system cover.
3.
Ensure that the following components are properly installed:
◦
cooling shroud
◦
expansion card risers (if installed)
◦
expansion cards
◦
power supply unit(s)
◦
cooling fan assembly (if installed)
◦
cooling fans
◦
processor(s) and heat sink(s)
◦
memory modules
◦
hard drive carriers/cage
◦
hard drive backplane
4.
Ensure that all cables are properly connected.
5.
Install the system cover.
6.
Run the appropriate diagnostic test. For more information, see the Using system diagnostics section.
If the problem persists, see the Getting help section.
Related references See also: Getting help
See also: Using system diagnostics
Troubleshooting the system battery
CAUTION: Many repairs may only be done by a certified service technician. You should only
perform troubleshooting and simple repairs as authorized in your product documentation, or as
directed by the online or telephone service and support team. Damage due to servicing that is not
authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
NOTE: If the system is turned off for long periods of time (for weeks or months), the NVRAM may lose its
system configuration information. This situation is caused by a defective battery.
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NOTE: Some software may cause the system time to speed up or slow down. If the system seems to
operate normally except for the time set in System Setup, the problem may be caused by a software,
rather than by a defective battery.
1.
Re-enter the time and date in System Setup.
2.
Turn off the system, and disconnect it from the electrical outlet for at least an hour.
3.
Reconnect the system to the electrical outlet, and turn on the system.
4.
Enter System Setup.
If the date and time displayed in System Setup are not correct, check the System Error Log (SEL) for
system battery messages.
If the problem persists, see the Getting help section.
Related references See also: Getting help
Troubleshooting power supply units
CAUTION: Many repairs may only be done by a certified service technician. You should only
perform troubleshooting and simple repairs as authorized in your product documentation, or as
directed by the online or telephone service and support team. Damage due to servicing that is not
authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
Troubleshooting power source problems
1.
Press the power button to ensure that your system is turned on. If the power indicator does not glow when
the power button is pressed, press the power button firmly.
2.
Plug in another working power supply unit to ensure that the system board is not faulty.
3.
Ensure that no loose connections exist.
For example, loose power cables.
4.
Ensure that the power source meets applicable standards.
5.
Ensure that there are no short circuits.
6.
Have a qualified electrician check the line voltage to ensure that it meets the needed specifications.
Troubleshooting power supply unit problems
1.
Ensure that no loose connections exist.
For example, loose power cables.
2.
Ensure that the power supply handle/LED indicates that the power supply is working properly.
3.
If you have recently upgraded your system, ensure that the power supply unit has enough power to support
the new system.
4.
If you have a redundant power supply configuration, ensure that both the power supply units are of the
same type and wattage.
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If the LED You may have to upgrade to a higher wattage power supply unit.
5.
Ensure that you use only power supply units with the Extended Power Performance (EPP) label on the
back.
6.
Reseat the power supply unit.
NOTE: After installing a power supply unit, allow several seconds for the system to recognize the
power supply unit and determine if it is working properly.
If the problem persists, see the Getting help section.
Related references See also: Getting help
Troubleshooting cooling problems
CAUTION: Many repairs may only be done by a certified service technician. You should only
perform troubleshooting and simple repairs as authorized in your product documentation, or as
directed by the online or telephone service and support team. Damage due to servicing that is not
authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
Ensure that the following conditions exist:
•
System cover, cooling shroud, EMI filler panel, memory module blank, or back filler bracket is not removed.
•
Ambient temperature is not higher than the system specific ambient temperature.
•
External airflow is not obstructed.
•
A cooling fan is not removed or has not failed.
•
The expansion card installation guidelines have been followed.
Additional cooling can be added by one of the following methods:
From the iDRAC web GUI:
1.
Click Hardware > Fans > Setup.
2.
From the Fan Speed Offset drop-down list, select the cooling level required or set the minimum fan speed
to a custom value.
From F2 System Setup:
1.
Select iDRAC Settings > Thermal, and set a higher fan speed from the fan speed offset or minimum fan
speed.
From RACADM commands:
1.
Run the command racadm help system.thermalsettings
For more information, see the Integrated Dell Remote Access User’s Guide at Dell.com/idracmanuals.
Troubleshooting cooling fans
CAUTION: Many repairs may only be done by a certified service technician. You should only
perform troubleshooting and simple repairs as authorized in your product documentation, or as
directed by the online or telephone service and support team. Damage due to servicing that is not
authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
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NOTE: The fan number is referenced by the systems management software. In the event of a problem with
a particular fan, you can easily identify and replace it by noting down the fan numbers on the cooling fan
assembly.
1.
Follow the safety guidelines listed in the Safety instructions section.
2.
Follow the procedure listed in the Before working inside your system section.
1.
Reseat the fan or the fan's power cable.
2.
Restart the system.
1.
Follow the procedure listed in the After working inside your system section.
2.
If the problem persists, see the Getting help section.
Related tasks See also: Before working inside your system
Related references See also: Getting help
See also: Safety instructions
Troubleshooting system memory
1.
CAUTION: Many repairs may only be done by a certified service technician. You should only
perform troubleshooting and simple repairs as authorized in your product documentation, or as
directed by the online or telephone service and support team. Damage due to servicing that is not
authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
If the system is operational, run the appropriate system diagnostic test. See the Using system diagnostics
section for the available diagnostic tests.
If the diagnostic tests indicate a fault, follow the corrective actions provided by the diagnostic tests.
2.
If the system is not operational, turn off the system and attached peripherals, and unplug the system from
the power source. Wait at least for 10 seconds, and then reconnect the system to the power source.
3.
Turn on the system and attached peripherals, and note the messages on the screen.
If an error message is displayed indicating a fault with a specific memory module, go to step 12.
4.
Enter System Setup, and check the system memory setting. Make any changes to the memory settings, if
needed.
If the memory settings match the installed memory but the problem still persists, go to step 12.
5.
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
6.
Remove the system cover.
7.
Check the memory channels and ensure that they are populated correctly.
NOTE: See the system event log or system messages for the location of the failed memory module.
Reinstall the memory device.
8.
Reseat the memory modules in their sockets.
9.
Install the system cover.
10. Enter System Setup and check the system memory setting.
If the problem is not resolved, proceed with step 11.
11. Remove the system cover.
12. If a diagnostic test or error message indicates a specific memory module as faulty, swap or replace the
module with a known working memory module.
13. To troubleshoot an unspecified faulty memory module, replace the memory module in the first DIMM socket
with a module of the same type and capacity.
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If an error message is displayed on the screen, this may indicate a problem with the installed DIMM type(s),
incorrect DIMM installation, or defective DIMM(s). Follow the on-screen instructions to resolve the problem.
14. Install the system cover.
15. As the system boots, observe any error message that is displayed and the diagnostic indicators on the front
of the system.
16. If the memory problem persists, repeat step 12 through step 15 for each memory module installed.
If the problem persists, see the Getting help section.
Related references See also: Getting help
See also: Using system diagnostics
Troubleshooting an internal USB key
CAUTION: Many repairs may only be done by a certified service technician. You should only
perform troubleshooting and simple repairs as authorized in your product documentation, or as
directed by the online or telephone service and support team. Damage due to servicing that is not
authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
1.
Enter System Setup and ensure that the USB key port is enabled on the Integrated Devices screen.
2.
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
3.
Remove the system cover.
4.
Locate the USB key and reseat it.
5.
Install the system cover.
6.
Turn on the system and attached peripherals, and check if the USB key is functioning.
7.
If the problem is not resolved, repeat step 2 and step 3.
8.
Insert a known working USB key.
9.
Install the system cover.
If the problem persists, see the Getting help section.
Related references See also: Getting help
Troubleshooting an SD card
CAUTION: Many repairs may only be done by a certified service technician. You should only
perform troubleshooting and simple repairs as authorized in your product documentation, or as
directed by the online or telephone service and support team. Damage due to servicing that is not
authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
NOTE: Certain SD cards have a physical write-protect switch on the card. If the write-protect switch is
turned on, the SD card is not writable.
1.
Enter System Setup, and ensure that the Internal SD Card Port is enabled.
2.
Turn off the system, including any attached peripherals, and disconnect the system from the electrical
outlet.
3.
Remove the system cover.
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NOTE: When an SD card failure occurs, the internal dual SD module controller notifies the system. On
the next restart, the system displayed a message indicating the failure. If redundancy is enabled at the
time of SD card failure, a critical alert will be logged and chassis health will degrade.
4.
Replace the failed SD card with a new SD card.
5.
Install the system cover.
6.
Reconnect the system to its electrical outlet and turn on the system, including any attached peripherals.
7.
Enter System Setup, and ensure that the Internal SD Card Port and Internal SD Card Redundancy
modes are set to the needed modes.
Verify that the correct SD slot is set as Primary SD Card.
8.
Check if the SD card is functioning properly.
9.
If the Internal SD Card Redundancy option is set to Enabled at the time of the SD card failure, the system
prompts you to perform a rebuild.
NOTE: The rebuild is always sourced from the primary SD card to the secondary SD card.
Troubleshooting an optical drive
CAUTION: Many repairs may only be done by a certified service technician. You should only
perform troubleshooting and simple repairs as authorized in your product documentation, or as
directed by the online or telephone service and support team. Damage due to servicing that is not
authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
1.
Try using a different CD or DVD.
2.
If the problem is not resolved, enter System Setup and ensure that the integrated SATA controller and the
drive's SATA port are enabled.
3.
Run the appropriate diagnostic test.
4.
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
5.
If installed, remove the bezel.
6.
Remove the system cover.
7.
Ensure that the interface cable is securely connected to the optical drive and to the controller.
8.
Ensure that a power cable is properly connected to the drive.
9.
Install the system cover.
If the problem persists, see the Getting help section.
Related references See also: Getting help
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Troubleshooting a tape backup unit
CAUTION: Many repairs may only be done by a certified service technician. You should only
perform troubleshooting and simple repairs as authorized in your product documentation, or as
directed by the online or telephone service and support team. Damage due to servicing that is not
authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
1.
Use a different tape cartridge.
2.
Ensure that the device drivers for the tape backup unit are installed and are configured correctly. See your
tape drive documentation for more information about device drivers.
3.
Reinstall the tape-backup software as instructed in the tape-backup software documentation.
4.
Ensure that the interface cable of the tape drive is connected to the external port on the controller card.
5.
Perform the following steps to ensure that the controller card is properly installed:
6.
a.
Turn off the system and attached peripherals, and disconnect the system from the electrical
outlet.
b.
Remove the system cover.
c.
Reseat the controller card in the expansion card slot.
d.
Install the system cover.
e.
Turn on the system and attached peripherals.
Run the appropriate diagnostic test. For more information, see the Using system diagnostics.
If you cannot resolve the problem, see the Getting help section.
Related references See also: Getting help
Troubleshooting a hard drive
CAUTION: This troubleshooting procedure can erase data stored on the hard drive. Before you
proceed, back up all files on the hard drive.
CAUTION: Many repairs may only be done by a certified service technician. You should only
perform troubleshooting and simple repairs as authorized in your product documentation, or as
directed by the online or telephone service and support team. Damage due to servicing that is not
authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
1.
Run the appropriate diagnostic test. See the Using system diagnostics section.
Depending on the results of the diagnostics test, proceed as needed through the following steps.
2.
If your system has a RAID controller and your hard drives are configured in a RAID array, perform the
following steps:
a.
Restart the system and press F10 during system startup to run the Dell Lifecycle Controller, and
then run the Hardware Configuration wizard to check the RAID configuration.
See the Dell Lifecycle Controller documentation or online help for information about RAID configuration.
b.
Ensure that the hard drives are configured correctly for the RAID array.
c.
Take the hard drive offline and reseat the drive.
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d.
Exit the configuration utility and allow the system to boot to the operating system.
3.
Ensure that the needed device drivers for your controller card are installed and are configured correctly.
See the operating system documentation for more information.
4.
Restart the system and enter the System Setup.
5.
Verify that the controller is enabled and the drives are displayed in the System Setup.
If the problem persists, see the Getting help section.
Related references See also: Getting help
See also: Using system diagnostics
Troubleshooting a storage controller
CAUTION: Many repairs may only be done by a certified service technician. You should only
perform troubleshooting and simple repairs as authorized in your product documentation, or as
directed by the online or telephone service and support team. Damage due to servicing that is not
authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
NOTE: When troubleshooting a SAS or PERC controller, see the documentation for your operating system
and the controller.
1.
Run the appropriate diagnostic test. See the Using system diagnostics section.
2.
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
3.
Remove the system cover.
4.
Verify that the installed expansion cards are compliant with the expansion card installation guidelines.
5.
Ensure that each expansion card is firmly seated in its connector.
6.
Install the system cover.
7.
Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
8.
If the problem is not resolved, turn off the system and attached peripherals, and disconnect the system from
the electrical outlet.
9.
Remove the system cover.
10. Remove all expansion cards installed in the system.
11. Install the system cover.
12. Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
13. Run the appropriate diagnostic test. See the Using system diagnostics section. If the tests fail, see the
Getting help section.
14. For each expansion card you removed in step 10, perform the following steps:
a.
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
b.
Remove the system cover.
c.
Reinstall one of the expansion cards.
d.
Install the system cover.
e.
Run the appropriate diagnostic test. See the Using system diagnostics section.
If the problem persists, see the Getting help section.
Related tasks See also: Removing the system cover
See also: Removing an expansion card from expansion card riser 2 or 3
See also: Installing an expansion card into the expansion card riser 2 or 3
See also: Installing the system cover
Related references DR4300 Owners Manual
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177
See also: Getting help
See also: Using system diagnostics
See also: Safety instructions
Troubleshooting expansion cards
CAUTION: Many repairs may only be done by a certified service technician. You should only
perform troubleshooting and simple repairs as authorized in your product documentation, or as
directed by the online or telephone service and support team. Damage due to servicing that is not
authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
NOTE: When troubleshooting an expansion card, you also have to see the documentation for your
operating system and the expansion card.
1.
Run the appropriate diagnostic test. See the Using system diagnostics section.
2.
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
3.
Remove the system cover.
4.
Ensure that each expansion card is firmly seated in its connector.
5.
Install the system cover.
6.
Turn on the system and attached peripherals.
7.
If the problem is not resolved, turn off the system and attached peripherals, and disconnect the system from
the electrical outlet.
8.
Remove the system cover.
9.
Remove all expansion cards installed in the system.
10. Install the system cover.
11. Run the appropriate diagnostic test. See the Using system diagnostics section.
If the tests fail, see the Getting help section.
12. For each expansion card you removed in step 8, perform the following steps:
a.
Turn off the system and attached peripherals, and disconnect the system from the electrical
outlet.
b.
Remove the system cover.
c.
Reinstall one of the expansion cards.
d.
Install the system cover.
e.
Run the appropriate diagnostic test. See the Using system diagnostics section.
If the problem persists, see the Getting help section.
Related tasks See also: Removing the system cover
See also: Removing an expansion card from expansion card riser 2 or 3
See also: Installing an expansion card into the expansion card riser 2 or 3
See also: Installing the system cover
Related references See also: Getting help
See also: Using system diagnostics
See also: Safety instructions
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Troubleshooting processors
CAUTION: Many repairs may only be done by a certified service technician. You should only
perform troubleshooting and simple repairs as authorized in your product documentation, or as
directed by the online or telephone service and support team. Damage due to servicing that is not
authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
1.
Run the appropriate diagnostics test. See the Using system diagnostics section.
2.
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
3.
Remove the system cover.
4.
Ensure that the processor and heat sink are properly installed.
5.
Install the system cover.
6.
Run the appropriate diagnostic test. See the Using system diagnostics section.
7.
If the problem persists, see the Getting help section.
Related tasks See also: Removing the system cover
See also: Installing the system cover
Related references See also: Getting help
See also: Using system diagnostics
System messages
For a list of event and error messages generated by the system firmware and agents that monitor system
components, see the Dell Event and Error Messages Reference Guide at Dell.com/openmanagemanuals >
OpenManage software.
Warning messages
A warning message alerts you to a possible problem and prompts you to respond before the system continues a
task. For example, before you format a hard drive, a message warns you that you may lose all data on the hard
drive. Warning messages usually interrupt the task and need you to respond by typing y (yes) or n (no).
NOTE: Warning messages are generated by either the application or the operating system. For more
information, see the documentation that shipped with the operating system or application.
Diagnostic messages
The system diagnostic utility will generate messages if there are errors detected when you run diagnostic tests on
your system. For more information about system diagnostics, see the Using system diagnostics section.
Alert messages
The systems management software generates alert messages for your system. Alert messages include
information, status, warning, and failure messages for drive, temperature, fan, and power conditions. For more
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information, see the systems management software documentation links listed in the Documentation resources
section of this manual.
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Index
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