Sage 300 Sage CRM 7.3 Integration Guide

Sage 300
Sage CRM 7.3 Integration Guide
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Last updated: December 2, 2015
Contents
Chapter 1: Introduction
How to Use this Guide ...................................................................... 1-1
Chapter Summary .......................................................................... 1-2
Chapter 2: Getting Started
Sage CRM Requirements ................................................................... 2-1
Licensing ................................................................................ 2-1
System Requirements ...................................................................... 2-1
Sage CRM ............................................................................... 2-1
Sage 300 ................................................................................ 2-2
LanPak Licenses......................................................................... 2-3
Client Workstations ..................................................................... 2-3
Now You Can… .............................................................................. 2-4
Chapter 3: Sage CRM Installation
Installing Sage CRM ........................................................................ 3-1
Installing Sage 300 Accounting Integration for Sage CRM ................................. 3-3
Now You Can… .............................................................................. 3-5
Chapter 4: Configuring Servers and Server Access
Permissions
Accessing Server Resources through a Browser ............................................ 4-1
Working with Internet Information Services Manager ...................................... 4-1
Restarting IIS to Reflect Security Changes ............................................. 4-2
Checking the IIS Anonymous Access Account .......................................... 4-2
Requirements for IIS 7.5 on Windows 2008 R2 ............................................ 4-4
Setting Up IIS Role Services and Parent Paths ......................................... 4-5
Setting the IIS Impersonated User ..................................................... 4-6
Setting IIS Feature Permissions to Execute ............................................ 4-6
Running Internet Explorer as an Administrator ......................................... 4-7
Using Regacc to Register Sage 300 Screens ............................................ 4-7
Running .NET Remoting Service under the Local Administrator Account ............... 4-7
Integration Guide
iii
Running Sage CRM on Windows 2008 Server as a Non-Administrative User ........... 4-8
Setting Up Sage CRM and Sage 300 on a Single Server ................................... 4-9
Setting Directory Access Rights for NTFS ............................................. 4-10
Allowing Sage CRM to Connect to Sage 300 Data ..................................... 4-11
Setting Registry Permissions for the Internet Guest Account ......................... 4-11
Setting Path Statements .............................................................. 4-14
Setting up Sage CRM and Sage 300 on Separate Servers ................................ 4-15
Setting Up the IIS Anonymous Access Account ....................................... 4-16
Setting Up Sage 300 Workstation and Integration on the Sage CRM Server .......... 4-19
Editing Accpac_Session.js ......................................................... 4-19
Creating and Setting Up IIS Applications for the Sage CRM Rewriter ............. 4-20
Installing Microsoft Application Request Routing v2.5
and setting up IIS URL Rewrite for IIS ........................................ 4-21
Other Settings ......................................................................... 4-23
Now You Can… ............................................................................ 4-24
Chapter 5: Sage 300 Integration (E/W) Component
Overview of Steps ..........................................................................
Installing the E/W Integration Component .................................................
Activating Sage CRM Integration within Sage 300 .........................................
Selecting Integration and Notification Options .............................................
Setting Up Sage 300 Workstations .........................................................
Now You Can… .............................................................................
5-1
5-2
5-2
5-3
5-5
5-6
Chapter 6: Setting Up Sage 300 Integration in Sage CRM
Logging On to Sage CRM ................................................................... 6-1
Selecting Integration Settings ............................................................. 6-2
Synchronizing Tables ....................................................................... 6-3
Resetting Currency in New Installations ................................................... 6-4
Currency Troubleshooting .............................................................. 6-5
Importing Customer, Vendor, and National Account Relationships from Sage 300 ........ 6-5
Setting Up Sage 300 Security .............................................................. 6-7
Setting Up Sage 300 User-Level Security .............................................. 6-8
Setting Up Sage 300 Database-Level Security ......................................... 6-9
Setting Up User-Level Security on the Sage CRM User Record ........................ 6-10
Now You Can… ............................................................................ 6-11
iv
Sage CRM 7.3 for Sage 300
Chapter 7: Using Sage CRM with Sage 300
Overview.................................................................................... 7-1
Integration Changes to Sage CRM Screens ................................................. 7-1
Sage CRM Tabs and Screens Added During Integration ................................ 7-2
Changes to Existing Sage CRM Screens ................................................ 7-5
Viewing Company and Opportunity Information ............................................ 7-6
Logging On to Sage CRM ............................................................... 7-6
Specifying the Number of Rows that Appear in the Grid ................................ 7-6
Viewing and Modifying Company Information .......................................... 7-7
Viewing Company Tabs ............................................................. 7-7
Specifying Sage 300 A/R and A/P Person and Address Types....................... 7-8
Viewing and Modifying Optional Fields .............................................. 7-8
Viewing Customer and Vendor Aging and Statistical Information ................... 7-9
Viewing and Modifying Opportunity Information ...................................... 7-11
Viewing Opportunity Tabs ......................................................... 7-11
Viewing and Modifying Opportunity Stage and Status ............................ 7-12
Viewing Opportunity Forecast and Totals ......................................... 7-13
Importing National Accounts ............................................................. 7-14
Changing Customer and Vendor Numbers ................................................ 7-15
Promoting a Customer or Vendor to Sage 300 ........................................... 7-15
Promoting a Company ................................................................ 7-15
Changing a Customer or Vendor Link ................................................. 7-17
Looking Up Inventory Items .............................................................. 7-17
Creating and Working with O/E Quotes and Orders ...................................... 7-20
Creating a New Quote ................................................................ 7-20
Viewing and Editing Existing Quotes .................................................. 7-24
Promoting Quotes to an Order ........................................................ 7-25
Creating a New Order ................................................................. 7-27
Viewing and Editing Existing Orders .................................................. 7-30
About Sales Splits..................................................................... 7-31
Using Sage 300 Inquiry ................................................................... 7-31
Order Entry (O/E) Inquiry ............................................................ 7-32
Viewing, Modifying, or Creating Order Entry Transactions ........................ 7-32
Creating a New Sales Order ....................................................... 7-38
Viewing Credit/Debit Notes ....................................................... 7-39
Viewing All Shipments ............................................................ 7-40
Viewing Pending Shipments ....................................................... 7-40
Viewing Item Sales History ....................................................... 7-41
Viewing Customer Price List ....................................................... 7-42
Viewing Serial and Lot Number Sales History ..................................... 7-43
Purchase Orders (P/O) Inquiry ........................................................ 7-43
Integration Guide
v
Creating a New Purchase Order ................................................... 7-44
Viewing Credit/Debit Notes ........................................................ 7-44
Viewing All Receipts ............................................................... 7-45
Viewing Pending Receipts .......................................................... 7-45
Viewing Purchase History .......................................................... 7-47
Viewing Vendor Contract Costs .................................................... 7-48
Viewing Serial and Lot Number Purchase History ................................. 7-48
Viewing or Editing Requisitions .................................................... 7-48
Viewing or Editing Returns ........................................................ 7-50
Accounts Receivable (A/R) and Accounts Payable (A/P) Inquiry ...................... 7-51
Viewing Posted Transactions ...................................................... 7-51
Viewing Unposted Invoices ........................................................ 7-52
Viewing Unposted Receipts ........................................................ 7-53
Viewing Unposted Refunds ........................................................ 7-54
Project and Job Costing (P/M) Inquiry................................................. 7-54
Creating a New Contract........................................................... 7-55
Viewing and Editing Contracts ..................................................... 7-55
Viewing Contract Transaction History ............................................. 7-58
Return Material Authorization (R/A) Inquiry........................................... 7-58
Creating a New Return Authorization .............................................. 7-59
Viewing or Editing Return Authorizations .......................................... 7-59
Now You Can... ............................................................................ 7-60
vi
Sage CRM 7.3 for Sage 300
Chapter 1
Introduction
Sage 300 Accounting Integration for Sage CRM creates a link that enables
Sage CRM and Sage 300 to share information as it is entered into either
program.
After integration, front-office personnel can create customer quotes and
orders in Sage CRM and then promote those quotes and orders to
Sage 300. As quotes and orders are processed, both systems are updated,
preventing redundant data entry and enabling front-office and back-office
personnel to view information that is current and correct.
This guide describes how to:
Note re ERP
product name
•
Install Sage CRM
•
Integrate Sage CRM with Sage 300
•
Use Sage CRM features that are added during integration
Sage 300 ERP has become Sage 300. All references to Sage 300 ERP
(version 6.1 and 6.2), Sage ERP Accpac (version 6.0) and Sage Accpac
ERP (version 5.6) have been changed to Sage 300.
How to Use this Guide
The first six chapters of this guide are for Sage CRM implementers.
Chapter 7, “Using Sage CRM with Sage 300,” is for Sage CRM users.
We assume that implementers:
•
Have experience implementing and troubleshooting Sage CRM
installations.
•
Understand Sage 300 installation and setup.
•
Have experience working with Sage 300.
We assume that users are familiar with web browser software and have
experience working with Sage 300.
Integration Guide
1–1
Chapter Summary
Chapter Summary
The table below gives a summary of each chapter in this guide.
1–2
Chapter
Summary
2: Getting Started
Requirements for installing Sage CRM and
integrating it with Sage 300.
3: Sage CRM Installation
How to install Sage CRM with the Sage CRM
integration component.
4: Configuring Servers and
Server Access Permissions
How to configure the Sage CRM and
Sage 300 servers for Sage 300 integration.
5: Sage 300 Integration
(E/W) Component
How to install the Sage 300 integration
component.
6: Setting Up Sage 300
Integration in Sage CRM
How to set up Sage CRM for integration with Sage
300.
7: Using Sage CRM with
Sage 300
How to work with Sage CRM and perform
Sage 300 administration tasks.
Sage CRM 7.3 for Sage 300
Chapter 2
Getting Started
In this chapter you will learn about:
•
Sage CRM requirements.
•
System requirements for the Sage CRM server, Sage 300 server, and
Sage CRM workstations.
Sage CRM Requirements
Licensing
Before you install Sage CRM, ensure that your Sage CRM license includes
Sage 300 Integration.
System Requirements
This section lists the recommended minimum software and hardware
requirements for running Sage CRM and Sage 300. For more information
on recommended server specifications, refer to the Sage CRM Technical
Specification and the Sage CRM System Administration Guide.
Sage CRM
•
Windows Server 2008 R2 or 2012 with the latest service packs. Note
that Sage CRM supports Windows 7 and Windows 8.1 only as client
operating systems.
•
Microsoft SQL Server 2012 with the latest service packs. Note that
Sage CRM does not support binary or case-sensitive collation, so the
SQL server must be set up with case-insensitive collation.
•
Microsoft Internet Information Server (IIS) 7.5 or newer with the
latest patches.
Integration Guide
2–1
System Requirements
Sage 300
Refer to your Sage 300 documentation for a complete list of Sage 300
system requirements. For Sage 300 integration with Sage CRM, you must
install the following components on a server:
•
Compatible database software. For details, refer to the Sage 300
Installation and Administration Guide.
•
Sage 300 with the following programs:
−
System Manager
−
General Ledger
−
Accounts Receivable
−
Accounts Payable
−
Order Entry
−
Inventory Control
You must install the Sage 300 Portal as described in the
Sage 300 Installation and Administration Guide.
Note:
Sage 300 Web Deployment. Note that “web deployment” does not
refer to setting up the Sage 300 Portal, but instead refers to the
process of deploying Sage 300 on a web server to support remote Web
Client access.
•
For instructions on web deployment, see the Sage 300 Installation and
Administration Guide and the “Selecting Integration Settings” section
in Chapter 6 of this guide.
Notes:
•
Before integrating Sage CRM with Sage 300, you must install the
latest System Manager and application product updates.
•
All Sage 300 programs that you integrate with Sage CRM must be
from the same version of Sage 300.
•
Sage CRM also integrates with the following Sage 300 programs:
•
2–2
−
Purchase Orders
−
Return Material Authorization
−
Project and Job Costing
Sage CRM also integrates with optional fields if you use Sage 300
Transaction Analysis and Optional Field Creator.
Sage CRM 7.3 for Sage 300
System Requirements
LanPak Licenses
You do not need a Sage 300 LanPak license to view and use the Sage 300
integrated features that appear on Sage CRM screens. For example, you
can:
•
View opportunity status details and current totals (Quote Amount,
Pending Amount, Order Amount, Shipment Amount, and Invoice
Amount) on the Opportunity Summary screen.
•
Create a new quote or order from the Company Summary screen.
•
Use the Quotes screen to create new quotes, promote quotes to
orders, or view a summary of quotes for an opportunity.
•
Use the Orders screen to create new orders or view a summary of
orders for an opportunity.
•
Use the Sage 300 Inquiry screens described in the “Using Sage 300
Inquiry” section of chapter 7.
You do need a LanPak license to use any Sage CRM feature that opens a
Sage 300 form. For example, the A/R Inquiry and O/E Inquiry screens
include buttons and links that open Sage 300 forms.
Make sure that you install enough LanPak licenses to support Sage CRM
access to Sage 300 forms.
Client Workstations
To set up a workstation that allows Sage CRM users to open Sage 300
forms, you must either install Sage 300 on that workstation or set up
access to the Sage 300 Web Client.
The Web Client is not the Sage 300 Portal. It is software that
enables remote access to Sage 300 deployed on a web server.
Note:
After setting up Web Client access, you must run Sage 300 at least
once per workstation before starting to work with Sage CRM.
The first time you use a browser to connect to a Sage 300
company database, you will be prompted to download Web Client
Setup files.
For more information, refer to your Sage 300 documentation.
Integration Guide
2–3
Now You Can…
In addition to the requirements listed in Chapter 3 of the Sage CRM
System Administrator Guide, workstations must meet the following
minimum requirements for integration with Sage 300:
•
Windows 7 or newer. If you are using Windows 7 on the client
workstation or Windows 2012 on the server and you need to open
Sage 300 forms from Sage CRM, you must run Internet Explorer as
an administrator. For instructions, refer to the section “Running
Internet Explorer as an Administrator” in Chapter 4.
•
Microsoft Internet Explorer 11. Note that you must apply the
following security settings:
−
Download signed ActiveX controls
−
Run ActiveX controls and plugins
−
Script ActiveX controls marked as safe
−
Active scripting
Now You Can…
2–4
•
Explain Sage CRM licensing requirements.
•
List system requirements for the Sage CRM server, Sage 300 server,
and Sage 300 workstations.
Sage CRM 7.3 for Sage 300
Chapter 3
Sage CRM Installation
In this chapter, you will learn:
•
How to install Sage CRM.
•
How to install Sage 300 Accounting Integration for Sage CRM.
Sage 300 Accounting Integration for Sage CRM adds components to
Sage CRM so it can integrate with Sage 300 accounting programs.
In addition to the installation described in this chapter, you must install
integration components for Sage 300, so it can integrate with Sage CRM.
For more information, see Chapter 5.
You must also configure servers and service access permissions as
described in Chapter 4.
Installing Sage CRM
This section describes the procedure for a new installation of Sage CRM.
If you are upgrading from a previous version of Sage CRM, or from
a previous version of Sage 300, refer instead to the Sage CRM
Integration Upgrade Guide that is provided with your update package.
You should also refer to the instructions in Chapter 5 of the Sage CRM
System Administrator Guide.
To install Sage CRM:
1. Insert the installation DVD, and then select software to install:
•
If you are installing from a Sage CRM DVD, double-click setup.exe
(if the installation program does not open automatically), and then
select Install Sage CRM.
•
If you are installing from a Sage 300 DVD, select Sage CRM for
Sage 300, and then select Sage CRM 7.3.
The option to install Sage CRM 7.3 from the Sage 300
installation DVD is available only for Sage 300 2016 or 2017. If you
use Sage 300 2012 or 2014, you can install Sage CRM 7.3 only
from the Sage CRM DVD.
Note:
Integration Guide
3–1
Installing Sage CRM
2. Click Next.
3. In the License Agreement dialog box, review the License Agreement
carefully.
•
If you accept all of the terms, select I accept the terms of the
license agreement and then click Next to continue.
•
If you do not accept the terms, click Cancel to end the installation.
4. In the User Details dialog box, type your name, company name, and
license key. Your company name and license key must match the
information provided to you by Sage, with identical capitalization,
spacing, and punctuation.
5. Click Next.
6. Select your database type (the default selection is Existing Microsoft
SQL Server), and then click Next.
7. Click Next.
8. In the Installation Name dialog box, type a name for the installation.
We recommend that you use the default installation name CRM.
9. Click Next.
10. In the Choose Destination Location dialog box, specify the location for
the Web Root Files. This becomes the default location for the
Sage CRM program files.
We recommend that you use the default location \Program
Files\Sage\CRM. IIS searches for the Sage CRM home page in
this location.
Note:
11. Click Next.
12. In the Database Server Login dialog box, confirm your server name
and user ID, and enter the password for this user ID.
13. Click Next.
14. In the Select Setup Type dialog box, select the No demo data check
box, and then click Next.
Depending on your license options, the Select Install Add Ons dialog
box may appear.
15. If you want to install a sample site, select Sample Self Service
support site, and then click Next.
3–2
Sage CRM 7.3 for Sage 300
Installing Sage 300 Accounting Integration for Sage CRM
16. In the Default Currency dialog box, select a currency, and then click
Next.
You can change your currency selection later when you reset
the base currency in Sage CRM after performing the Synch
Dropdowns administration task described in Chapter 6: “Using
Sage CRM for Sage 300.”
Note:
17. In the CTI Information dialog box, enter your country and phone
information, and then click Next.
18. In the HTTP Protocol and Proxy settings dialog box, select options for
how you access the internet, and then click Next.
19. Review your settings, and then click Next.
Sage CRM installation begins.
If you do not have the Java Runtime Engine installed, it is
installed during the Sage CRM installation.
Note:
20. In the Registration dialog box, enter registration information, and then
click Next.
When the Sage CRM installation is complete, the Setup Complete
dialog box appears, giving you an option to launch Sage CRM and a
Release Notes file.
21. To complete the installation, click Finish.
Depending on what you selected, the Release Notes may appear in one
browser window, and the Sage CRM logon page may appear in another
browser window.
The next step in integrating Sage CRM and Sage 300 is installing
Sage 300 Accounting Integration for Sage CRM. The process for doing this
is described in the next section.
Installing Sage 300 Accounting Integration for
Sage CRM
After installing Sage CRM, you must install Sage 300 Accounting
Integration for Sage CRM.
Sage CRM 7.3 does not integrate with Sage 300 version 6.0
or earlier.
Note:
Integration Guide
3–3
Installing Sage 300 Accounting Integration for Sage CRM
You cannot add
this integration to
an earlier version
of Sage CRM
The version of the Sage 300 Integration must match the
version of Sage CRM that you are running. For example, you
cannot add Sage 300 Accounting Integration for Sage CRM 7.3 to a
previous version of Sage CRM.
Note:
To install Sage 300 Accounting Integration for Sage CRM:
1. Run the installation program for Sage CRM integration for the version
of Sage 300 you use:
•
For Sage 300 2016 or 2017:
From the Sage 300 DVD, select Sage CRM for Sage 300, and
then select Sage 300 Accounting Integration for Sage CRM.
•
For Sage 300 2014:
Sage 300 CRM 73 Integration 2014 PU2.exe
•
For Sage 300 2012:
Sage 300 CRM 73 Integration 2012 PU5.exe
The Integration Component for Sage CRM dialog box appears.
2. Click Next.
3. Select a Sage CRM install to integrate with Sage 300, and then click
Next.
4. Select an installation or upgrade option.
•
If you did not previously have Sage CRM integrated with Sage 300,
select Install Sage 300 Integration.
•
If you previously had Sage CRM integrated with Sage 300, and you
have upgraded Sage CRM or Sage 300, select Upgrade your
existing Sage 300 Integration. For detailed instructions about
upgrading the integration, see the Sage CRM 7.3 Integration
Upgrade Guide.
5. Click Next.
6. Select a Sage 300 version or upgrade path.
•
If you selected Install Sage 300 Integration in the previous
step, select the version of Sage 300 you use.
•
If you selected Upgrade your existing Sage 300 Integration in
the previous step, select the appropriate upgrade path. For
detailed instructions, see the Sage CRM 7.3 Integration Upgrade
Guide.
7. Click Next.
3–4
Sage CRM 7.3 for Sage 300
Now You Can…
8. In the Database Server Login details dialog box, confirm your server
name and your SQL Server user ID, and enter the password for this
user ID.
9. Click Next.
The Sage 300 Integration installation begins.
10. If you are prompted to stop IIS, click Yes.
IIS restarts automatically near the end of the installation
process.
Note:
When the installation is complete, the Setup Complete dialog box
appears.
11. To complete the installation process, click Finish.
If you did not clear the Launch Now check box, the Sage CRM logon
page appears in a browser window.
If you are upgrading from a previous version, you may need to perform
the following tasks after installing the upgrade:
•
Reset IIS settings. For details, see Chapter 4.
•
Re-synchronize tables. For details, see “Synchronizing Tables” in
Chapter 5.
After installing Sage CRM and Sage 300 Accounting Integration for
Sage CRM, the next steps in integrating Sage CRM and Sage 300 are:
•
Configuring servers and server access permissions. For details, see
chapter 4.
•
Installing and activating the Sage 300 integration component. For
details, see chapter 5.
Now You Can…
•
Install Sage CRM.
•
Install Sage 300 Accounting Integration for Sage CRM.
Integration Guide
3–5
Chapter 4
Configuring Servers and Server
Access Permissions
In this chapter you will learn:
•
How server resources are accessed through a browser.
•
How to work with Microsoft Internet Information Services (IIS).
•
How to configure servers and server access if Sage CRM and
Sage 300 are installed on a single server.
•
How to configure servers and server access if Sage CRM and
Sage 300 are installed on different servers.
Accessing Server Resources through a Browser
Using the Internet
Guest Account
When you access resources on a server through a browser, you do not
access these resources through the user account you used to log on to the
computer. By default, you access resources on the server as the default
user created when you installed Internet Information Services (IIS). This
account is called the Internet Guest Account.
The short name of this account is IUSR_Computer Name. For example, if
the machine name of your computer is SERVERA, the Internet Guest
Account user account that is automatically created by IIS would be
IUSR_SERVERA.
To enable integration between Sage CRM and Sage 300, you must
authorize the Internet Guest Account to access resources on the server.
These permissions/rights are a combination of directory access rights (for
the NTFS file system) and setting rights to the server’s registry.
Working with Internet Information Services
Manager
This section is an overview of how to work with Microsoft Internet
Information Services (IIS) Manager. For information on installing IIS,
refer to the Sage 300 Installation and Administration Guide.
Integration Guide
4–1
Working with Internet Information Services Manager
Unless otherwise specified, instructions and figures in this section are
based on Windows 2008 R2. See also the section, “Requirements for IIS
7.5 on Windows 2008 R2,” later in this chapter.
For more in-depth information, refer to the Internet Information Services
Manager’s online help.
Log on with Administrator rights to the server where
Sage CRM is installed.
Note:
To start Internet Information Services Manager:
•
On the Windows taskbar, click Start > Control Panel > System
and Security > Administrative Tools > Internet Information
Services (IIS) Manager.
Restarting IIS to Reflect Security Changes
Whenever you change security settings on the server, you need to restart
IIS to apply your changes.
To stop and restart IIS:
1. In the Connections pane of Internet Information Services Manager,
select the server name.
2. In the Actions pane, click Restart.
IIS applies any security changes you made to the system.
Checking the IIS Anonymous Access Account
The IIS Anonymous Access account is the user account used by IIS to
access resources on the server. The IIS Anonymous Access account can
be set either at the Default Website properties level or individually for
each website that is running within IIS.
To check the settings for the Sage CRM installation:
1. In the Connections pane of Internet Information Services Manager,
double-click:
a. The server name.
b. Sites.
c. Default Web Site.
2. Click the Sage CRM installation.
3. In the IIS section of the Home page, double-click Authentication.
4–2
Sage CRM 7.3 for Sage 300
Working with Internet Information Services Manager
4. In the Authentication page, confirm that Anonymous Authentication
and Windows Authentication are both enabled.
Tip:
To enable an authentication, click Enable in the Actions pane.
5. Right-click Anonymous Authentication, and then select Edit.
The Edit Anonymous Authentication Credentials form appears.
6. Select the Specific user option, which displays the name of the
account with which IIS will log onto the server. By default, this is the
default Internet Guest Account created by IIS during installation.
To change the account with which IIS will log onto the
server, click Set, and then specify a different account on the Set
Credentials form.
Note:
7. Click OK to save any changes you made, or click Cancel to exit
without saving your changes.
8. If you made changes, restart IIS to apply them.
The following sections in this chapter describe security permissions that
must be assigned to the Internet Guest Account.
Before you assign security permissions to the Internet Guest
Account, consider the following points:
Note:
Default website
settings
•
The preceding section describes how to view website settings
for the Sage CRM website. You can also view the Default
website properties by selecting the Default Website node under
the computer name. From the shortcut menu, select Properties
to display the default settings for all websites. These defaults
can, however, be overwritten at the individual website level.
Create a new
account for the
Sage CRM website
•
If you prefer, you can create a separate account from the
default Internet Guest Account created by IIS for use by the
Sage CRM website. This may be preferable if you are running
more than one website on this server.
To create an account for the Sage CRM website:
1. In Computer Management / Local Users and Groups, create a new
user, such as CRM. This user must have the following rights:
•
Administrative rights on the Sage CRM server, as described in the
sections “Setting Up Sage CRM and Sage 300 on a Single Server”
and “Setting up Sage CRM and Sage 300 on Separate Servers”.
•
Rights to the Sage CRM installation and data.
Integration Guide
4–3
Requirements for IIS 7.5 on Windows 2008 R2
•
Rights to Sage 300 installation and data.
•
Rights to read the registry on the Sage CRM server. If you need to
access resources across a network (for example, if your database
is on a different server), this would be a domain user.
2. On the Anonymous User Account setup form, click Browse and then
select the new user you created.
If you change the password for this account, you will also need to
change it on the Anonymous User Account setup form.
Important:
Make sure that you apply the security settings in the
rest of this chapter to this new login account, and not to the
default Internet Guest Account.
Requirements for IIS 7.5 on Windows 2008 R2
This section describes requirements for running Sage CRM integrated with
Sage 300 on a Windows 2008 server, and addresses issues you may
encounter when using this setup. For more in-depth information, refer to
the online help for Internet Information Services Manager.
Unless otherwise indicated, the information in this section
also applies to IIS 8 on Windows 2012 server.
Note:
If you are running Sage CRM integrated with Sage 300 on a Windows
2008 server, you need to perform the following tasks:
•
Set up IIS Role Services and Parent Paths.
•
Set the IIS Impersonated User.
•
Set IIS Feature Permissions to Execute.
•
Run Internet Explorer as an administrator.
•
Use regacc to register Sage 300 screens.
If you need to run Sage CRM and open integrated Sage 300 screens on a
Windows 2008 server while logged in to Windows as a user who is not the
local administrator, additional steps are described below in the section
“Running Sage CRM on Windows 2008 Server as a Non-Administrative
User.”
4–4
Sage CRM 7.3 for Sage 300
Requirements for IIS 7.5 on Windows 2008 R2
Setting Up IIS Role Services and Parent Paths
After you install IIS as a Server Role, make sure the following Role
Services are added to the Sage CRM server, in addition to any described
in the Sage CRM Technical Specification or System Administrator Guide:
•
Windows Authentication
•
Management Console
•
IIS Management Compatibility
•
Application Development (to make sure ASP and ISAPI Extensions
are installed)
To add IIS Role Services:
1. On the Windows taskbar, click Start > Administrative Tools >
Server Manager.
2. In the Roles Summary or Features Summary areas of the Server
Manager main form, click Add Roles.
3. Right-click Web Server (IIS), and then select Add Role Services.
4. In the list that appears, select the following options:
•
Windows Authentication
•
Management Console
•
IIS Management Compatibility
•
Application Development
5. Save your changes and exit Server Manager.
6. Restart IIS.
After adding Role Services, you must check to ensure that parent paths
are enabled.
To enable IIS Parent Paths:
1. In Server Manager, select IIS > Web Server (IIS) > Internet
Information Server (IIS) Manager.
2. On the Connections list, select your current server name.
3. On the list of features that appears at the right, right-click ASP, and
then click Open Feature.
4. In the form that appears, set Enable Parent Paths to True.
5. Click Apply.
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Requirements for IIS 7.5 on Windows 2008 R2
6. Save your changes and exit Server Manager.
7. Restart IIS.
Setting the IIS Impersonated User
To run Sage CRM integrated with Sage 300 on a Windows 2008 server,
you must set the IIS Impersonated User.
To set the IIS Impersonated User:
1. Open IIS.
2. In the left pane, select your server, and then select Web Sites >
Default Web Site.
3. Right-click the Sage CRM site, and then select Manage Application
> Advanced Settings.
4. On the Advanced Settings form, click the browse (“…”) button beside
the Physical Path Credentials field.
5. Select Specific User.
6. Click Set.
7. Enter the name of the user that should be impersonated by Sage CRM.
8. Restart IIS.
Setting IIS Feature Permissions to Execute
To run Sage CRM integrated with Sage 300 on a Windows 2008 server,
you must set IIS Feature Permissions to Execute.
To set Feature Permissions to Execute:
1. In IIS, select the Sage CRM installation.
2. In the right panel, double-click Handler Mappings.
3. On the Handler Mappings form, click Edit Feature Permissions.
4. On the Edit Feature Permissions form, select Execute (if it is not
already selected).
5. Restart the server.
4–6
Sage CRM 7.3 for Sage 300
Requirements for IIS 7.5 on Windows 2008 R2
Running Internet Explorer as an Administrator
If you are running Sage CRM and Sage 300 on separate Windows 2008
servers, you should run Sage 300 Workstation Setup on the Sage CRM
server while logged in as an administrator.
If you need to open Sage 300 in a browser in order to download the .NET
components, you should run Internet Explorer as an administrator.
To run Internet Explorer as an administrator:
1. On the Windows taskbar, click Start > Programs.
2. Right-click Internet Explorer and select Run as Administrator.
Using Regacc to Register Sage 300 Screens
You must run regacc to register the Sage 300 screens on the Sage 300
server, and also on the Sage CRM server (which has Sage 300
Workstation Setup on it).
Before you start, check that you are logged in as the local administrator.
To run regacc:
1. On the Windows taskbar, click Start > Run.
2. Type regacc and click OK.
3. The Register Sage 300 Programs message appears.
You may need to repeat this task if you are logged in as a different user
and the Sage 300 desktop does not open properly.
Running .NET Remoting Service under the Local Administrator
Account
If you are using .NET, you must run the Sage 300 .NET remoting service
under the local administrator account, even if you have used the Web
Deployment Wizard to run Sage 300 using a different account (for
example, a domain account).
To run .NET remoting under the local administrator account:
1. On the Windows taskbar, click Start > Programs > Administrative
Tools > Services.
2. Double-click Sage 300 .NET Remoting Service.
3. On the Properties form, click Stop to stop the service.
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Requirements for IIS 7.5 on Windows 2008 R2
4. Click the Log On tab.
5. Under Log on as, select This account.
6. Enter the name and password of the local administrator.
7. Click OK to save your settings.
8. To re-start the service, right-click Sage 300 .NET Remoting Service,
and then click Start.
Running Sage CRM on Windows 2008 Server as a NonAdministrative User
If you need to run Sage CRM on the Windows 2008 server while logged in
to Windows as a user who is not the local administrator, and you wish to
open the Sage 300 screens from within Sage CRM on the server, you may
need to do one or all of the following, depending on your security settings:
•
Run Internet Explorer as an administrator (refer to the previous
section “Running Internet Explorer as an Administrator”)
•
Set a4wSignonMgr to run as administrator
•
Check that controls have not been disabled
To set a4wSignonMgr to run as administrator:
1. Navigate to the \Sage 300 ERP\Runtime folder.
2. Right-click a4wSignonMgr.exe.
3. Click the Compatibility tab.
4. Select the Run as Administrator option.
5. Click OK.
6. Restart the server.
If a control will not open, you can check to see if it has been disabled in
Internet Explorer.
To check for disabled controls:
1. Open Internet Explorer.
2. On the Tools menu, click Manage Add-Ons.
3. If any “eCRM*.*” or “Sage 300 (Accpac)*.*” control is marked as
disabled, select the control and click the Enable button.
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Setting Up Sage CRM and Sage 300 on a Single Server
4. When you are finished, click Close.
Notes:
•
For 64-bit installation, ensure that IIS is running both Sage CRM and
Sage 300 as 32-bit applications. For details, see the Sage CRM
System Administrator Guide and the Sage 300 Installation and
Administration Guide.
•
If you need to install Microsoft .NET Framework 1.1 as part of the
Synchronization Component install, a Windows compatibility warning
message may appear. If you see this message, disregard it and
continue with the .NET installation. In addition, we recommend you
install the latest service pack for .NET 1.1.
Setting Up Sage CRM and Sage 300 on a Single
Server
This section describes how to configure server access if you have installed
Sage CRM and the Sage 300 server on a single server. For instructions on
how to configure server access if you have installed Sage CRM and the
Sage 300 server on separate servers, see the next section in this chapter,
“Setting up Sage CRM and Sage 300 on Separate Servers.”
Unless otherwise specified, the procedures and examples in this section
are based on Windows 2008 R2.
The following is a summary of the steps for setting up Sage CRM and
Sage 300 on a single server after you install Sage 300 and Sage CRM as
described in Chapter 3.
To set up Sage CRM and Sage 300 on a single server:
1. Configure access permissions for the IIS Anonymous Access Account
(Internet Guest Account), as described in this chapter.
2. Install and set up the Sage 300 Integration (E/W) Component. For
details, see Chapter 5.
3. In Sage CRM, set up Sage 300 integration, using the Sage 300
Administration option on the Sage CRM Administration menu.
In the subsections to follow, you set specific rights for your IIS
Anonymous User. It is recommended this user have administrative rights
on the Sage CRM server.
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Setting Up Sage CRM and Sage 300 on a Single Server
Setting Directory Access Rights for NTFS
You must perform the tasks in this section if you are using the NTFS file
system.
Sage CRM requires the following directory security rights to be set for the
Internet Guest Account:
•
Sage CRM installation directory requires full access.
•
Sage 300 Shared Data directory requires full access.
To set security rights for the Sage CRM installation directory:
1. In Windows Explorer, navigate to C:\Program
Files\Sage\CRM\<CRMInstallName>.
This example assumes that Sage CRM is installed in
C:\Program Files\Sage\CRM\<CRMInstallName>.
Note:
If you specified another location during the Sage CRM installation,
use it in place of \Sage\CRM.
2. Right-click the EWARE.CSS file, and then click Properties.
3. On the Security tab, click the Edit button.
4. Click the Add button.
5. Select the Internet Guest Account (IUSR_<ComputerName>).
6. Click OK.
The Internet Guest User account is added to the list of user accounts
that have rights to this directory.
7. Click OK to save the changes.
8. On the Security tab of the Properties form, select the Internet Guest
Account.
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Sage CRM 7.3 for Sage 300
Setting Up Sage CRM and Sage 300 on a Single Server
9. Select the Allow option for the Full Control permission. (Full Control
automatically selects all the other permissions, except Special
Permissions.)
10. Click OK.
11. Repeat steps 1 to 10 to set Read and Write access for the C:\Program
Files\Sage\CRM\<CRMInstallName> folder.
Allowing Sage CRM to Connect to Sage 300 Data
To allow the Internet Guest Account to use the Sage 300 Shared Data
folder, you must add it to the user list, just as you added it for the
Sage CRM program files directory.
To allow the Internet Guest account to access shared data:
1. In Windows Explorer, navigate to the Sage 300 Shared Data folder.
The default folder location is \Program Files\Sage
Software\Sage 300 ERP).
2. Right-click the folder, and then click Properties.
3. On the Security tab, click the Edit button.
4. Click the Add button.
5. Select the Internet Guest Account (“IUSR_<ComputerName>”).
6. Click the OK button.
7. On the Security tab of the Properties form, select the Internet Guest
Account.
8. Select the Allow option for the Full Control permission.
9. Click OK.
The directory permissions are now set for Sage CRM.
You can now start Sage CRM, but you will not be able to access Sage 300
information. Proceed to the next section to add the required registry rights
to allow this.
Setting Registry Permissions for the Internet Guest Account
The Internet Guest Account must have permissions to access the registry
to find the Sage 300 program settings.
To set registry permissions for the Internet Guest Account:
1. On the Windows taskbar, click Start > Run.
Integration Guide
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Setting Up Sage CRM and Sage 300 on a Single Server
2. Type regedit, and then click OK.
3. On the Registry Editor form, select HKEY_LOCAL_MACHINE >
HKEY_LOCAL_MACHINE\SOFTWARE:
4. On the Edit menu, click Permissions.
The Permissions form appears:
5. Click the Advanced button.
6. Click Add.
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Sage CRM 7.3 for Sage 300
Setting Up Sage CRM and Sage 300 on a Single Server
7. Select the IUSR_<ComputerName> account.
8. Click OK.
9. Select the Allow option for the Full Control permission:
10. Click OK.
11. On the Advanced Security Settings form, click Apply to apply your
changes:
12. Click OK.
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Setting Up Sage CRM and Sage 300 on a Single Server
Setting Path Statements
You need to ensure that path statements are set to allow Sage CRM to
connect to Sage 300 using the path to the Sage 300 Runtime directory.
(The default installation location is C:\Program
Files\Sage\Sage 300 ERP\Runtime).
If you are installing Sage CRM and Sage 300 on separate
servers, do not perform this step until you have installed Sage 300
using the Sage 300 Workstation Setup installation on the
Sage CRM machine.
Note:
For details, see the section “Setting up Sage CRM and Sage 300 on
Separate Servers” in this chapter.
To set path statements:
1. On the Windows taskbar, click Start > Control Panel > System and
Security > System > Advanced system settings.
2. Click the Advanced tab.
3. Click Environment Variables:
The Environment Variables form appears.
4. In the System Variables group, in the Variable column panel, click
Path.
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Sage CRM 7.3 for Sage 300
Setting up Sage CRM and Sage 300 on Separate Servers
5. Click Edit.
You must set the path statement in the System
Variables group, not in the User Variables group.
Important:
Setting this path statement in the System Variables group sets the
path for all users, including the Internet Guest Account.
The Edit System Variable form appears.
6. Append the Sage 300 path C:\Program
Files\Sage\Sage 300 ERP\Runtime to the end of the existing path
statement.
Note:
You must consider the following points before you proceed:
•
Use a semicolon (“;”) to separate the new path from the
existing path.
•
The paths shown in this example are the default installation
directories. If you installed Sage 300 in a different directory,
you will need to adjust the entries accordingly.
7. Click OK to save your changes to the Path variable.
8. Click OK to close the Environment Variables form.
9. Click OK to close the System Properties form.
Restart your
computer now
We recommend that you restart your computer to ensure that all of the
new settings are applied.
Setting up Sage CRM and Sage 300 on Separate
Servers
This section explains how to configure server access if you have installed
Sage CRM and Sage 300 on separate servers. For instructions on how to
configure server access if you have installed Sage CRM and Sage 300 on a
single server, see the previous section in this chapter, “Setting Up
Sage CRM and Sage 300 on a Single Server”.
The following is a summary of the steps for setting up Sage CRM and
Sage 300 on separate servers after you have installed Sage 300 and
Sage CRM.
For two-server setup, we recommend that you use .NET web
deployment to connect Sage CRM to Sage 300.
Note:
Integration Guide
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Setting up Sage CRM and Sage 300 on Separate Servers
To set up Sage CRM and Sage 300 on separate servers:
1. Install the Sage 300 Integration (E/W) Component on the Sage 300
server but do not set it up yet. For installation details, see Chapter 5,
“Sage 300 Integration (E/W) Component.”
2. Configure access permissions for the IIS Anonymous Access Account
on the Sage CRM and Sage 300 servers. See the next section, “Setting
Up the IIS Anonymous Access Account.”
3. On the Sage CRM server:
a. Install Sage 300 Workstation.
b. Set up the Sage 300 Integration (E/W) Component.
c. If you are using .NET web deployment, run Sage 300 in a browser
once on the Sage CRM server in order to download Sage 300 .NET
library components.
For more information, see the section “Setting Up Sage 300
Workstation and Integration on the Sage CRM Server” in this chapter.
4. In Sage CRM, set up Sage 300 integration.
If you are using .NET web deployment, see “Selecting
Integration Settings” in Chapter 6 of this guide for information
about using .NET notation to specify your server name.
Note:
5. Set up the Rewriter to direct all SDataServlet requests to be handled
by Tomcat on the Sage 300 server, and create applications for the
Sage CRM Rewriter and Sage 300 static content. See the section
“Setting Up Sage 300 Workstation and Integration on the Sage CRM
Server” in this chapter.
Setting Up the IIS Anonymous Access Account
If you are setting up Sage CRM and Sage 300 on separate servers, you
must set the IIS Anonymous Access Account on the Sage CRM machine to
a domain user account instead of a local machine user account. For
instructions, refer to the section “Checking the IIS Anonymous Access
Account” earlier in this chapter.
Instead of the default machinename\IUSR_machinename account, you
must use a domain account, such as domainname\user1. This user must
have the following rights:
•
4–16
Rights to access Sage CRM and Sage 300 programs and data, as
described earlier in “Setting Up Sage CRM and Sage 300 on a Single
Server”
Sage CRM 7.3 for Sage 300
Setting up Sage CRM and Sage 300 on Separate Servers
•
Administrative rights on Sage CRM and Sage 300 servers
In addition, you must change the account under which the Sage CRM
Application Pool runs to use the IIS Anonymous User Account.
To set the Sage CRM Application Pool to use the IIS Anonymous
User Account:
1. On the Windows taskbar of the Sage CRM server, click Start >
Programs > Administrative Tools > Internet Information
Server.
2. Double-click the server name.
3. Double-click Application Pools.
4. Right-click the CRM AppPool entry, and then click Stop:
5. Right-click the CRM AppPool entry, and then click Properties.
6. On the CRM AppPools Properties form, click the Identity tab.
7. In the Application Pool Identity group, select the Configurable option.
8. In the User Name and Password fields, enter the name and password
of the IIS Anonymous User.
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Setting up Sage CRM and Sage 300 on Separate Servers
9. Click Apply, and then click OK.
10. On the Application Pools list, right-click the CRM AppPool, and then
click Start.
11. Restart IIS as described earlier in “Restarting IIS to Reflect Security
Changes.”
After you set the Sage CRM Application Pool to use the IIS Anonymous
User account, you must add this account to the IIS worker process group
(IIS_WPG).
To add the IIS Anonymous User to the IIS worker process group:
1. On the Windows taskbar, click Start > Programs > Administrative
Tools > Computer Management.
2. Select System Tools > Local Users and Groups > Groups.
3. Double-click IIS_WPG.
4. Click Add.
5. On the Select Users, Computers, or Groups form, enter the name of
the user.
6. Click OK.
7. On the IIS_WPG Properties form, click Apply, and then click OK.
After you add the IIS Anonymous User account to the IIS
worker process group, ensure that the IIS_WPG group has
sufficient rights on the CRM installation folder. The default location
is C:\Program Files\Sage\CRM\CRMInstallname.
Note:
4–18
Sage CRM 7.3 for Sage 300
Setting up Sage CRM and Sage 300 on Separate Servers
Setting Up Sage 300 Workstation and Integration on the
Sage CRM Server
For information to flow from Sage 300 to Sage CRM, you must:
•
Set up the Sage 300 workstation on the Sage CRM server using
Workstation Setup with UNC paths, as described in the Sage 300
Installation and Administration Guide.
•
Set up the Sage 300 Integration (E/W) Component, first on the
Sage CRM server and then on the Sage 300 server, as described in
Chapter 5.
•
Edit the JavaScript file Accpac_Session.js to set the default value for
TWOSERVERSETUP to 1.
•
Create and set up SDataServlet and Sage300ERP applications.
•
Use the Microsoft Application Request Routing add-in for IIS to set
up the Rewriter on the Sage CRM server so it directs all SDataServlet
and Sage300ERP requests to be handled by Tomcat on the Sage 300
server.
•
Install and set up Microsoft Application Request Routing and IIS URL
Rewrite.
When you run the E/W Workstation Setup utility on the Sage CRM server,
you will be prompted to install the Sage CRM Synchronization Component
if it has not been installed. You must install this component to create the
Web Services connection between Sage 300 and Sage CRM.
If you are using .NET web deployment, you must also run
Sage 300 in a browser once on the Sage CRM server in order to
download Sage 300 .NET library components
Note:
For instructions on how to install the integration component and create
the Web Services connection, see Chapter 5.
To perform the setup procedures in this section, you will need the
following information:
•
The name and location of your Sage CRM installation
•
The name or IP address of the Sage 300 server
Editing Accpac_Session.js
In the JavaScript file Accpac_Session.js, the default value for
TWOSERVERSETUP is 0. To integrate Sage CRM and Sage 300 on separate
servers, you must set this value to 1.
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Setting up Sage CRM and Sage 300 on Separate Servers
To edit Accpac_Session.js:
1. In Windows Explorer, navigate to \CRM install location\
WWWRoot\CustomPages\Sage300ERP.
For example, if you installed Sage CRM in Program Files\Sage, the
install location would be as follows:
C:\Program Files\Sage\CRM\CRM\WWWRoot\
CustomPages\Sage300ERP
2. Open Accpac_Session.js with the text editing software you prefer.
3. Find the TWOSERVERSETUP line, which should look like this:
TWOSERVERSETUP = 0;
4. Edit the line as follows to set its value to 1:
TWOSERVERSETUP = 1;
5. Save and close the file.
Creating and Setting Up IIS Applications for the Sage CRM Rewriter
You must create and set up SdataServlet and Sage300ERP applications on
the Sage CRM server for the Microsoft Application Request Routing IIS
add-in.
To create the SdataServlet application on the Sage CRM Server:
1. Open IIS Manager.
2. Right-click Default Web Site and select Add Application.
The Add Application form appears.
3. Leave the default value in the Application Pool field.
4. In the Alias field, type SDataServlet.
5. In the Physical path field, type C:\.
6. Click OK to create the application.
To create the Sage300ERP application on the Sage CRM server:
1. In IIS Manager, right-click Default Web Site and select Add
Application.
The Add Application form appears.
2. Leave the default value in the Application Pool field.
3. In the Alias field, type Sage300ERP.
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Sage CRM 7.3 for Sage 300
Setting up Sage CRM and Sage 300 on Separate Servers
4. In the Physical path field, type C:\.
5. Click OK to create the application.
6. Close IIS Manager.
Installing Microsoft Application Request Routing v2.5 and setting up
IIS URL Rewrite for IIS
To integrate Sage CRM and Sage 300 on separate servers with IIS, you
must install and set up Microsoft Application Request Routing, and set up
IIS URL Rewrite.
To install Microsoft Application Request Routing:
1. Visit the official Microsoft IIS site.
2. Follow the instructions on the site to download and install Application
Request Routing (ARR) 2.5.
During installation, IIS URL Rewrite is also installed.
After installation is complete, you must enable proxy settings for
Application Request Routing.
To enable proxy settings for Application Request Routing:
1. Open IIS Manager.
2. In the left pane, select the server node.
3. In the right pane, double-click Application Request Routing.
4. In the Actions pane on the right of the screen, click Server Proxy
Settings.
5. Select the Enable Proxy option, leaving default values for all other
options.
6. Click Apply.
To set up URL Rewrite:
1. In IIS Manager, select Default Web Site.
2. Double-click URL Rewrite.
3. In the Actions pane, click Add Rule(s).
4. In the Inbound Rules group, select Blank rule, and then click OK to
open the Edit Inbound Rules screen.
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Setting up Sage CRM and Sage 300 on Separate Servers
5. In the Match URL group:
a. In the Name field, type Sage300ERP.
b. Select the Matches the Pattern option for the Requested
URL.
c. On the Using list, select the Regular Expressions option.
d. In the Pattern field, type ^Sage300ERP/(.*)$.
e. Select the Ignore Case option.
6. In the Action group:
a. For Action Type, select Rewrite.
b. In the Rewrite URL field, type http://<Sage 300
Server>/Sage300ERP/{R:1}, replacing <Sage 300 Server>
with the name or IP address of the Sage 300 server.
c. Select the Append query string option.
d. Clear the Log rewritten URL option.
e. Select the Stop processing of subsequent rules option.
f.
Click Apply.
7. Click Back to Rules.
8. Click Add Rule(s).
9. In the Inbound Rules group, select Blank rule.
10. Click OK to open the Edit Inbound Rules screen.
11. In the Match URL group:
a. In the Name field, type SDataServlet.
b. Select the Matches the Pattern option for the Requested
URL.
c. On the Using list, select the Regular Expressions option.
d. In the Pattern field, type ^SDataServlet/(.*)$.
e. Select the Ignore Case option.
12. In the Action group:
a. For Action Type, select Rewrite.
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Sage CRM 7.3 for Sage 300
Setting up Sage CRM and Sage 300 on Separate Servers
b. In the Rewrite URL field, type http://<Sage 300
Server>/SDataServlet/{R:1}, replacing <Sage 300 Server>
with the name or IP address of the Sage 300 server.
c. Select the Append query string option.
d. Clear the Log rewritten URL option.
e. Select the Stop processing of subsequent rules option.
f.
Click Apply.
13. Exit IIS Manager.
14. Restart IIS.
Other Settings
If you are using .NET to connect Sage CRM to Sage 300, you will
need to add the Sage 300 web components to the Sage CRM server.
•
To do so, you must:
•
−
Run Sage 300 Web Deployment using .NET remoting. See the
Sage 300 Installation and Administration Guide for details.
−
Run Sage 300 in browser mode (as a web client) on the Sage CRM
server, up to signing on to your company. This will add the
Sage 300 .NET components to the Sage CRM server.
If you are using .NET web deployment in Sage 300 (described in the
Sage 300 Installation and Administration Guide), you must run it
under an account that has sufficient rights on the Sage 300 and
Sage CRM servers (for example, a domain user account).
To select an account for .NET web deployment:
1. On the Windows taskbar, click Start > Programs > Administrative
Tools > Services.
2. On the list of services, double-click Sage 300 .NET Remoting
Service.
3. Click the Log On tab.
4. Select a user account with sufficient rights on the Sage 300 and
Sage CRM servers.
5. Click OK.
Integration Guide
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Now You Can…
Now You Can…
4–24
•
Explain how server resources are accessed through a browser.
•
Explain how to work with IIS.
•
Configure server access on the Sage CRM and Sage 300 servers if
they are installed on the same server.
•
Configure server access if you have installed Sage CRM and
Sage 300 on separate servers.
Sage CRM 7.3 for Sage 300
Chapter 5
Sage 300 Integration (E/W)
Component
In this chapter you will learn how to install, activate, and set up the
Sage 300 Integration Component.
The Sage 300 Integration Component, also known as the E/W component,
must be installed with Sage 300 so it can integrate with Sage CRM. The
E/W component establishes a seamless link between your Sage 300
accounting system and Sage CRM, allowing information to flow from
Sage 300 to Sage CRM, and from quotes or orders.
The E/W integration component differs from the integration
component for Sage CRM introduced in Chapter 3, which enables
information to flow from Sage CRM to Sage 300.
Note:
Overview of Steps
To install, activate, and set up the Sage 300 integration (E/W)
component, follow these steps. The rest of this chapter describes each
step in more detail.
1. Install the E/W integration component on the server where Sage 300
is installed, and also on any workstations that have Sage 300
accounting programs installed.
2. Activate the E/W integration component.
The following icons appear in the Sage CRM folder on the Sage 300
company desktop:
•
Sage CRM Setup
•
Workstation Setup
•
Error Log
3. Open the Sage CRM Setup form and select integration and notification
options for your system.
4. Run the Workstation Setup utility on any Sage 300 desktop
workstation (whether Sage 300 programs are installed locally or
running from the server) that you wish to integrate with Sage CRM.
Integration Guide
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Installing the E/W Integration Component
You do not need to run the Workstation Setup utility on the client if
you are running a browser client only.
After you select the appropriate options and complete these setup steps,
any changes made to customers, customer ship-to addresses, vendors,
vendor remit-to addresses, and quotes or orders linked to an opportunity
in Sage 300 are reflected automatically in Sage CRM.
Installing the E/W Integration Component
You install the E/W integration component for Sage CRM as part of the
Sage 300 installation.
To install the E/W integration component:
•
During installation of Sage 300, on the Select Features screen, select
Sage CRM Integration.
After installing Sage 300, you must install the Web Services
synchronization component on each client workstation where you
use the E/W integration component. For more information, see
“Setting Up Sage 300 Workstations” later in this chapter.
Note:
Proceed to the next section to activate the Sage 300 Integration
Component within your Sage 300 accounting system.
Activating Sage CRM Integration within Sage 300
After you install the Sage 300 Integration (E/W) Component, you must
activate it.
To activate the E/W component:
1. Open Sage 300.
2. Log on as the ADMIN user in your company database. If security is
activated in Sage 300, you must enter the password for the ADMIN
user.
3. Select Administrative Services > Data Activation.
4. On the Applications for Activation list, select the appropriate
version of Sage CRM Integration, and then click Activate.
The Sage CRM Integration Activation form appears.
5. In the Sage CRM Installation Name field, enter the name of your
Sage CRM installation.
5–2
Sage CRM 7.3 for Sage 300
Selecting Integration and Notification Options
6. Click Proceed to complete the activation.
To cancel the activation while it is in progress, click Close on
the Activation form.
Note:
7. When activation is complete, close the Data Activation form.
The Sage CRM folder appears on the Sage 300 desktop.
Selecting Integration and Notification Options
The Sage CRM Setup form lets you select several options for running
Sage CRM with Sage 300. You must use this form to select setup options
when you first set up Sage CRM.
Once you have set up Sage CRM Integration, use this form when you want
to change your selections.
To use the Sage CRM Setup form:
1. In the Sage CRM folder, select Sage CRM Setup.
The E/W Sage CRM Setup form appears.
2. Review and select the following connection options on the Setup form:
Suspend All Integration to Sage CRM. Select this option if you do
not want any changes in Sage 300 to be reflected automatically in
Sage CRM.
Suspend A/R Integration to Sage CRM. Select this option if you do
not want changes in Accounts Receivable to be reflected automatically
in Sage CRM.
Suspend A/P Integration to Sage CRM. Select this option if you do
not want changes in Accounts Payable to be reflected automatically in
Sage CRM.
Suspend O/E Integration to Sage CRM. Select this option if you do
not want changes in Order Entry to be reflected automatically in
Sage CRM.
If you suspend O/E integration to Sage CRM, the totals and
forecasting information on the Opportunity Summary, Quote
Summary, and Order Summary screens will not be updated with
information from Sage 300.
Note:
You may also see errors when saving quotes or orders in Sage CRM
if O/E integration is suspended.
Integration Guide
5–3
Selecting Integration and Notification Options
Suspend A/R Ship-To Addresses Integration to Sage CRM or
Suspend A/P Remit-To Addresses Integration to Sage CRM.
Select this option if you do not want changes to these addresses in
Accounts Receivable or Accounts Payable to be reflected automatically
in Sage CRM. (Note that after an installation, these two options are
selected by default.)
Suspend A/R National Account Integration to Sage CRM. Select
this option if you do not want changes to the National Account
relationship in AR Customers to be reflected automatically in
Sage CRM.
Sage CRM Installation Name. Ensure that the Sage CRM installation
is correct (the default is CRM).
If you change this field, click the Sage CRM Web Services URL
button to automatically update the Installation Name portion of the
Web Services URL field.
Logon User. The default is “CRM”. The CRM user account is created
automatically within Sage CRM to allow Sage 300 to connect to it.
Accept this default user.
Password. To add security to this connection, enter a password.
If you change the password for the Logon user, you also
need to change the password for this user within Sage CRM.
Note:
Sage CRM Server Name. This should default to your computer’s
machine name. If Sage CRM and Sage 300 are installed on separate
servers, enter the name of the Sage CRM server.
If you change this field, click the Sage CRM Web Services URL
button to automatically update the Server Name portion of the Web
Services URL field.
Web Services URL. The Web Services URL field consists of the
Sage CRM Server Name field, the Sage CRM Installation Name field,
and program defaults. For example:
http://605DEV05/CRM09/eware.dll/webservices/soap
where 605DEV05 is the server name, and CRM09 is the installation
name.
If you make changes to the Sage CRM Server Name field or the
Sage CRM Installation Name field, click the Sage CRM Web Services
URL button to automatically update the corresponding portions of the
URL field.
5–4
Sage CRM 7.3 for Sage 300
Setting Up Sage 300 Workstations
Alternatively, you can simply type over the existing value in the URL
field. The server name and installation name used in the URL must be
the same as the value in the Sage CRM Server Name field and the
Sage CRM Installation Name field.
3. Review the notification options at the bottom of the Setup form.
Acknowledge operations. By default, whenever a customer or
vendor record is edited and saved in Sage 300, a notification informs
the user that the update to Sage CRM was successful. Uncheck this
option if you do not want to receive notification messages.
Display errors. By default, the integration component alerts the user
to any problems that occur when the program tries to update a
customer or vendor in Sage CRM. You can turn this option off and view
the error log to review any problems.
Log errors. This option allows the administrator to turn on or off the
logging of errors received by the integration component.
4. Click Save to complete the setup process.
Setting Up Sage 300 Workstations
You must run the Workstation Setup utility on any Sage 300 desktop
workstation that you want to integrate with Sage CRM, whether Sage 300
programs are installed locally or running on the server. You do not need to
run the Workstation Setup utility on the client if you are running a browser
client only.
To run workstation setup:
1. Start Sage 300 on the workstation you want to set up.
2. Select the Sage CRM folder, and then select Workstation Setup.
3. If the Sage CRM synchronization component has not yet been
installed, a message appears.
Click Yes to install the synchronization component, and then follow the
instructions provided by the setup wizard.
4. A message informs you if the workstation is currently set up to
communicate with Sage CRM.
This message appears even if the communication connection
between Sage CRM and Sage 300 is not successful. You can test
the connection in a following step.
Note:
Integration Guide
5–5
Now You Can…
5. Click Close.
The E/W Sage CRM Workstation Setup form appears and displays the
Web Services URL:
6. To test the connection, click the Test button.
7. Click Close to exit.
If you move Sage CRM to another installation location or to a
different server, you must rerun the Sage CRM Setup program and
the Sage CRM Workstation Setup utility.
Note:
Now You Can…
5–6
•
Install the E/W integration component.
•
Activate Sage CRM integration within Sage 300.
•
Select your integration and notification options.
•
Set up Sage 300 workstations.
Sage CRM 7.3 for Sage 300
Chapter 6
Setting Up Sage 300 Integration
in Sage CRM
In this chapter you will learn how to log on to Sage CRM, select
integration settings, synchronize tables and currency, import accounts,
and set up Sage 300 security.
Logging On to Sage CRM
On the Sage CRM server, you can start Sage CRM from the Windows
taskbar by clicking Start > Programs > Sage CRM 200 (or Sage CRM
100).
On a client workstation, use the following procedure to start Sage CRM.
To start Sage CRM:
1. Open an Internet Explorer browser window.
2. In the address bar, enter the Sage CRM installation’s URL in the
following format:
http://<servername>/<crminstallation>
For example, if your Sage CRM server name is Sage300, and you
installed Sage CRM with the default installation name of CRM, enter
the following into your browser:
http://Sage300/CRM
The Log On screen appears.
3. Enter admin in the User Name field, and leave the Password field
blank.
4. Click the Log On button.
Sage CRM displays the splash screen, or the My CRM work area.
Integration Guide
6–1
Selecting Integration Settings
Selecting Integration Settings
If this is a new installation, you must configure the connection to the
Sage 300 database by selecting integration settings.
To select integration settings:
1. On the left sidebar, click Administration.
2. On the Administration screen, click Sage 300 Administration.
The Sage 300 Administration screen appears.
3. Click Setup Integration.
4. To add a link to a new database, click New in the right sidebar.
5. The Sage 300 Integration Configuration screen appears:
6. Complete this form with the following information:
•
Sage 300 company database ID. (For example, SAMLTD.)
•
Sage 300 Company name. (For example, Sample Company
Limited.)
Sage 300 Server Name. Enter the name of the Sage 300 server
or computer. If you are using .NET web deployment, use .NET
notation, in the form net://<machinename>:9000 (where 9000 is
the port used by .NET remoting).
If you are installing Sage CRM and Sage 300 on separate
servers, we recommend that you use .NET web deployment to
connect Sage CRM to Sage 300.
Note:
We also recommend that you do not select the Encryption
option when running the Sage 300 Web Deployment Wizard.
•
Default Company. Select this option to set this as the default
company. (You must select one company to be the default.)
7. Click Save.
8. If you are finished, click Continue to exit. If you want to add another
company, repeat steps 3 to 6.
The Sage 300 Administration screen appears. Because you have set up
integration settings, the Synchronize Tables option is now available.
6–2
Sage CRM 7.3 for Sage 300
Synchronizing Tables
Synchronizing Tables
The Synchronize Tables function updates Sage CRM database tables with
the tables defined for the following fields in the Sage 300 database:
•
Groups
•
Tax Groups
•
Terms
•
Salespersons
•
Currencies
You must synchronize tables after the installation is completed and before
you add any data to the system.
To synchronize tables:
1. On the Sage 300 Administration screen, click Synchronize Tables.
The Select Sage 300 Integration Tables to Synchronize screen
appears.
2. On the Sage 300 Company Name list, select a company name.
3. Select each of the tables that you want to synchronize.
If the Currency Upload check box does not appear, and this
is a new Sage CRM install (not an upgrade), and you need to
import currency, please see the following section “Resetting
Currency in New Installations”.
Note:
4. Click the Synchronize button.
When synchronization is completed, Sage CRM displays the values
extracted from the Sage 300 database:
Integration Guide
6–3
Resetting Currency in New Installations
5. Click Continue.
6. Repeat for each company.
Resetting Currency in New Installations
After you perform integration and synchronize tables, the base currency is
removed and all currency exchange rates are set to 1. You must reset the
base currency, and then set up currency rates against the base currency if
you are using multicurrency.
To reset base currency:
1. On the left sidebar, click Administration.
2. Click Data Management.
3. Click Currency Configuration.
4. On the right sidebar, click Change
5. On the Currency tab, select options for Base Currency and Is
Single Currency.
If you are using multicurrency, you must reset currency rates against the
base currency.
6–4
Sage CRM 7.3 for Sage 300
Importing Customer, Vendor, and National Account Relationships from Sage 300
To reset currency rates against base currency:
1. On the left sidebar, click Administration.
2. Click Data Management
3. Click Currency.
4. Click the name of a currency to edit the rate.
For more information on setting up currencies in Sage CRM, refer to the
“Multicurrency Support” chapter in the Sage CRM System Administrator
Guide.
Currency Troubleshooting
In exceptional circumstances, you may need to synchronize currencies
manually.
For example, if you have an existing Sage CRM installation set up with
currencies and you want to integrate it with Sage 300, the Currency
Upload check box and Currencies button are not available because
currencies are already set up.
If you synchronize currencies, you delete all existing
currency values, so any value in the database that contains a
currency value is affected. After you synchronize, you must reset
all currency rates against the base currency.
Important:
•
To display the Currencies button in the Sage 300 Administration
screen, insert the parameter ManualCurrency, with a value of Y,
into the Sage CRM database’s Custom_Sysparams table.
•
To display the Currency Upload check box on the list of currencies
to synchronize, insert the parameter CanImportCurrency, with a
value of Y, into the Sage CRM database’s Custom_Sysparams table.
Importing Customer, Vendor, and National Account
Relationships from Sage 300
The Import Customers and Import Vendors functions let you import a
range of customers and vendors from Sage 300 Accounts Receivable and
Accounts Payable into Sage CRM.
Integration Guide
6–5
Importing Customer, Vendor, and National Account Relationships from Sage 300
To import customers, vendors and national accounts into
Sage CRM:
1. On the Sage 300 Administration screen, click Import Customers (or
Import Vendors).
The Import tab appears.
2. On the Sage 300 Company Name list, select a company.
3. Select records to import.
•
If you are importing customers, you can select customer records,
or ship-to address records, or both.
•
If you are importing vendors, you can select vendor records, or
remit-to address records, or both.
If you import ship-to addresses or remit-to addresses, you
must also import the associated customer or vendor records at the
same time, unless the customer or vendor records have already
been imported into Sage CRM.
Note:
For example, if you had previously imported customers 1000 to
2000, you can select Import Ship-To Addresses for customers
1000 to 2000, without selecting Import Customers.
You use these import options in conjunction with the From/To
Customer Number (or From/To Vendor Number) fields — see the
next step.
4. Specify the range of customers or vendors that you want to import, or
leave the default values in the From and To fields to import all
customers or vendors.
•
If you are importing customers, the range you specify is applied to
both the Import Customers and Import Ship-To Addresses
fields.
•
If you are importing vendors, the range you specify is applied to
both the Import Vendors and Import Remit-To Addresses
fields.
In step 4, if you selected only the Import Ship-To
Addresses option for customers or only the Remit-To Addresses
option for vendors, Sage CRM will import the addresses of the
customers or vendors that fall within the specified range.
Note:
For example, if you specified a customer range from 1000 to 2000,
Sage CRM imports the ship-to addresses of customers 1000 to
2000.
6–6
Sage CRM 7.3 for Sage 300
Setting Up Sage 300 Security
5. Click the Import from Sage 300 button.
A list of 100 customers or vendors appears at a time while they are
being imported.
If you are importing data from a large database for the first
time may be lengthy.
Note:
When the process is complete, Sage CRM displays the number of
customers or vendors (and ship-to and remit-to addresses) imported,
and the Continue button appears.
6. Click Continue to return to the Sage 300 Administration screen.
7. Repeat steps 1 to 6 to export vendors.
If you want to import National Accounts information from Sage 300, use
the following procedure.
To import national accounts:
1. On the Sage 300 Administration screen, click Import National
Accounts.
2. Specify a range of accounts to import, and then click the Import from
Sage 300 button.
Sage CRM imports the accounts and a confirmation screen appears.
3. Click Continue to exit.
4. Repeat steps 1 to 3 for each company.
Setting Up Sage 300 Security
On the Sage 300 Administration screen, you can set up two levels of
security: user level and database level.
•
User Level. You use Sage 300 user-level security to define a user’s
access permissions for integrated screens, such A/R Inquiry. These
permissions apply to all Sage 300 integrated databases except the
databases specified in Sage 300 Database-Level Security.
•
Database Level. You use Sage 300 Database-Level Security to
define a user’s access permissions for integrated screens, such A/R
Inquiry, where the rights apply only to one Sage 300 integrated
database.
Integration Guide
6–7
Setting Up Sage 300 Security
For example, assume you have integrated Sage CRM with two Sage 300
databases: SAMINC and SAMLTD. You want user JOHN to have access to
all Sage 300 integrated screens (A/R Inquiry, A/R Invoice, and so on)
while working with SAMINC. However, while working with SAMLTD, user
JOHN should not have access to the A/R Inquiry screen.
In this case, you would use Sage 300 User-Level Security to assign user
JOHN permissions for all Sage 300 integrated screens, which would apply
to all integrated databases (SAMINC and SAMLTD). You would then use
Sage 300 Database-Level Security to revoke user JOHN’s access
permissions for the A/R Inquiry screen for SAMLTD.
If customer 1200 existed in both SAMINC and SAMLTD, user JOHN would
see the A/R Inquiry screen if viewing customer 1200 from SAMINC, but
would not see the A/R Inquiry screen if viewing customer 1200 from
SAMLTD.
Setting Up Sage 300 User-Level Security
On the Sage 300 Administration screen, Sage 300 User-Level Security
allows you to assign access permissions for integrated Sage 300 screens
for all users, and to assign permissions for specific integrated screens,
such A/R Inquiry, to individual users.
These rights apply to all Sage 300 integrated databases except any
databases you specify in Sage 300 Database-Level Security.
You can assign Sage CRM-related permissions for individual
users on the Sage CRM Administration screen by clicking the Users
button.
Note:
When you click Sage 300 User-Level Security, a list of users appears.
You can use this screen to edit user permissions for integrated Sage 300
screens for all databases (except any specified in Sage 300 DatabaseLevel Security).
To edit user permissions for integrated Sage 300 screens for all
databases:
1. On the Sage 300 Administration screen, click the name of a user in the
User Name column.
The Sage 300 User-Level Security tab appears.
2. To start editing permissions for a user, click the Change button.
6–8
Sage CRM 7.3 for Sage 300
Setting Up Sage 300 Security
3. Enter the user’s Sage 300 User ID and Password.
Sage CRM uses this information to access Sage 300 data.
The Sage 300 User ID and Password must already exist in
Sage 300.
Note:
4. Select and clear check boxes to set user permissions for integrated
Sage 300 screens.
5. When you have finished, click Save.
6. To return to the Sage 300 Administration screen, click Continue.
Setting Up Sage 300 Database-Level Security
On the Sage 300 Administration screen, Sage 300 Database-Level
Security lets you assign access permissions for Sage 300 integrated
screens, such A/R Inquiry, where the rights apply only to the specific user
and Sage 300 integrated database that you select.
When you click Sage 300 Database-Level Security, the following screen
appears if there are users set up for database-level security:
If no users have been set up, the Sage 300 Database-Level Security tab
appears.
To edit user access permissions for an integrated Sage 300
database:
1. On the Sage 300 Administration screen, click Sage 300 DatabaseLevel Security.
2. On the right sidebar, click New.
3. On the User Name list, select a user.
4. Click the Finder to the right of the Sage 300 Company Name field,
and then select a company on the list that appears.
Integration Guide
6–9
Setting Up Sage 300 Security
5. Type the user’s Sage 300 User ID and Password in the Sage 300 User
ID and Sage 300 Password fields.
Sage CRM uses this information to access Sage 300 data.
The Sage 300 User ID and Password must already exist in
Sage 300.
Note:
6. Select and clear check boxes to set user permissions for integrated
Sage 300 screens.
7. When you have finished, click Save.
8. To return to the Sage 300 Administration screen, click Continue.
Setting Up User-Level Security on the Sage CRM User Record
You can also up user-level security directly on the Sage CRM user record.
Note that his security layer is not a replacement for the Sage 300
security; it is simply a way to show or hide a screen.
To set up user-level security on the Sage CRM user record:
1. On the Administration screen, click the Users button.
2. On the Users screen, click Users.
Each user is set up in the Sage CRM Admin Users section.
(For details, see the “User Administration” chapter in the Sage CRM
System Administrator Guide.)
Note:
3. Add a new user or search for an existing user.
•
To add a new user, click New on the right sidebar.
•
To search for an existing user:
i.
Specify search criteria in the fields on the Find tab.
ii. On the right sidebar, click Find.
iii. On the User Details screen, click Change.
6–10
Sage CRM 7.3 for Sage 300
Now You Can…
4. On the More User Details tab at the bottom of the screen (two More
User Details tabs appear on this screen), enter the user’s Sage 300
User ID and Password:
You must enter a unique Sage 300 User ID and Password
even if security in Sage 300 has been disabled.
Note:
5. Click check boxes to assign permissions for Sage 300 integration
functions that this user is allowed to perform.
6. Click Save to save your changes.
Now You Can…
•
Install the Sage 300 integration component.
•
Activate Sage CRM within Sage 300.
•
Set up Sage 300 workstations.
•
Explain integration options.
Integration Guide
6–11
Chapter 7
Using Sage CRM with Sage 300
In this chapter you will learn how to:
•
Identify how Sage CRM screens change after integration with
Sage 300.
•
View and modify company and opportunity information in Sage CRM.
•
Promote Sage CRM customers or vendors to Sage 300.
•
Create O/E quotes and orders in Sage CRM.
•
Use Sage CRM Inquiry features.
Overview
After you integrate Sage CRM with Sage 300, new screens appear in
Sage CRM that you can use to view and edit Sage 300 information. Some
existing Sage CRM screens are also updated to add new features that
enable you to view and edit Sage 300 information.
Refer to the following section “Integration Changes to Sage CRM Screens”
for a summary of these changes.
The integrated tabs and customer and vendor information
are available only if you have set up the integration link and
imported information from Sage 300.
Note:
Integration Changes to Sage CRM Screens
When you integrate Sage CRM with Sage 300, new screens are added to
Sage CRM, and there are changes to the features and functionality of
some existing screens. The following sections describe the new screens
and changes to existing screens.
Integration Guide
7–1
Integration Changes to Sage CRM Screens
Sage CRM Tabs and Screens Added During Integration
When Sage CRM is successfully integrated with Sage 300, the following
new tabs and screens appear in the Company context (when you have
selected a company):
•
Promote to Sage 300
•
A/P Inquiry / A/R Inquiry
•
Vendor Statistics / Customer Statistics
•
Optional Fields
•
P/O Inquiry / O/E Inquiry
•
P/M Inquiry
•
R/A Inquiry
Except for the Promote to Sage 300 screen, the above
screens are specific to a Sage CRM system with Sage 300
integration and appear only if the selected company is also a
customer or vendor in Sage 300.
Note:
The following new tabs and screens appear in the Opportunity context
(when you have selected an opportunity):
•
Quotes (includes Quote Summary and Quote Entry screens)
•
Orders (includes Order Summary and Order Entry screens)
The following table gives a brief overview of each screen and its function.
Quotes
7–2
The Quotes screen lists Sage 300 quotes for an opportunity, and allows
you to create quotes, edit existing quotes, and review totals and other key
information at a glance, all without opening Sage 300. On this screen, you
can:
•
View quote totals, including the amount promoted to Sage 300
orders.
•
View information about all quotes created for the opportunity,
including associated orders, expiration dates, and whether each
quote is included in opportunity totals.
•
Click New Quote to create a new quote for an open opportunity in
Sage CRM without opening Sage 300.
•
Click an existing quote to open it in the Quote Entry screen, where
you can view and edit details for the quote and specify whether to
include it in opportunity totals.
Sage CRM 7.3 for Sage 300
Integration Changes to Sage CRM Screens
Select one or more quotes to promote to a Sage 300 order.
•
Orders
The Orders screen lists Sage 300 orders for an opportunity, and allows
you to create orders, edit existing orders, and review totals and other key
information at a glance, all without opening Sage 300. On this screen, you
can:
•
View order totals, including order amount, shipment amount, and
invoice amount.
•
View information about all orders created for an opportunity, including
document number, associated quotes, and whether an order is on
hold.
•
Click New Order to create a new order for an active customer in
Sage CRM without opening Sage 300.
•
Click an order to open it in the Order Entry screen, where you can view
and edit details for the order
Promote To
Sage 300
The Promote To Sage 300 screen shows Sage 300 details about an
existing customer or vendor. You can use this screen to promote a
Sage CRM company to a Sage 300 customer or vendor.
A/R Inquiry
(Customers)
The A/R Inquiry screen lists posted or unposted Accounts Receivable
documents for a company.
You can view document details, create and edit documents, and display a
list of applied transactions for a document. This tab appears only for
companies with a Sage 300 Customer Number.
A/P Inquiry
(Vendors)
The A/P Inquiry screen lists posted or unposted Accounts Payable
documents for a company. You can edit unposted documents and create
new vendor documents in Sage 300.
Aging and
Statistics:
(Customers and
Vendors)
The Customer (or Vendor) Statistics screen displays the following
information for customer or vendor records:
•
Credit information
•
Aging information for outstanding amounts
•
Totals for all documents posted to customer or vendor accounts
•
Dates and amounts of the last documents posted to customer or
vendor accounts
The tab also displays specialized information, such as national account
information for a national account customer.
Integration Guide
7–3
Integration Changes to Sage CRM Screens
Optional Fields
The Optional Fields screen lists optional fields that are defined in Sage 300
for a customer or vendor, and lets you edit the optional fields.
O/E Inquiry
(Customers)
The O/E Inquiry screen displays the following menu items:
•
All Orders (active, standing, future, quotes)
•
Credit/Debit Notes
•
All Shipments
•
Pending Shipments
•
Sales History
•
Customer Price List
•
Serial & Lot Number Sales History
Use these screens to view document details, open a document for editing,
or create a new O/E document.
P/O Inquiry
(Vendors)
The P/O Inquiry screen displays the following menu items:
•
All Orders (active, standing, future, blanket)
•
Credit/Debit Notes
•
All Receipts
•
Pending Receipts
•
Purchase History
•
Vendor Contract Costs
•
Requisitions
•
Returns
•
Serial & Lot Number Purchase History
Use this screen to view document details, open a document for editing, or
create a new P/O document.
P/M Inquiry
(Customers &
Vendors)
7–4
If you use Sage 300 Project and Job Costing, the P/M Inquiry screen
displays a menu that provides access to customer or vendor transaction
history. For customers, the menu also provides access to contract
estimates and lists of contracts by status (for example, open, inactive, or
completed).
Sage CRM 7.3 for Sage 300
Integration Changes to Sage CRM Screens
R/A Inquiry
If you use Sage 300 Return Material Authorization (RMA), the R/A Inquiry
displays a menu allowing access to lists of active, completed, or all return
authorizations.
On the R/A Inquiry screen for a customer, you can also create a return
authorization. The R/A Inquiry tab for a vendor displays only those return
authorizations with which the vendor has been associated.
Changes to Existing Sage CRM Screens
The following Sage CRM screens are modified during integration to provide
additional features that enable further integration between Sage CRM and
Sage 300.
Company
Summary
•
Company Summary
•
Opportunity Summary
If you are viewing the Company Summary screen for an active customer,
New Quote and New Order buttons appear on the right side of the
screen.
When you click these buttons, Sage CRM automatically creates a new
opportunity for the current company, and then opens a new quote or
order that is linked to the new opportunity.
An Item Inventory button also appears on the Company Summary
screen. You can click this button to look up inventory items, view available
quantities, and create a new quote or order for an item.
This button appears if Opportunity O/E Inquiry access
permission is selected for the user and/or database. For information
about security, see “Setting Up Sage 300 Security” in Chapter 6.
Note:
Opportunity
Summary
The Opportunity Summary screen displays detailed, up-to-date
information about opportunity status, quote totals, and order totals. Any
changes made to the opportunity will appear here, whether those changes
are made in Sage CRM or Sage 300.
As you create quotes and orders for an opportunity, the Status field is
updated automatically to reflect the current status of the opportunity. The
following fields also display detailed information about the opportunity:
•
Forecast. The current value of the opportunity.
•
Quote Amount. The sum of all quotes included in the opportunity.
•
Pending Amount. The sum of all quotes included in the opportunity
but not yet promoted to an order.
Integration Guide
7–5
Viewing Company and Opportunity Information
•
Order Amount. The sum of all orders for this opportunity that have
not been shipped.
•
Shipment Amount. The sum of all shipments for this opportunity
that have not been invoiced.
•
Invoice Amount. The sum of all invoiced shipments for this
opportunity.
Shipment and invoice amounts do not include any
miscellaneous charge amounts added to the shipment or invoice.
Note:
Viewing Company and Opportunity Information
This section includes instructions for logging on to Sage CRM, viewing
company and opportunity screens, and viewing and modifying information
and totals for companies and opportunities.
Logging On to Sage CRM
If you are on the Sage CRM server, click Start > Programs > Sage CRM
> CRM to log on. Otherwise, use the following procedure.
To log on to Sage CRM:
1. Open an Internet Explorer browser window.
2. In the address bar, type the URL of the Sage CRM installation.
The URL depends on your computer name and install directory. For
example, if your computer name is Sage300, and you installed
Sage CRM with the default installation name of CRM, type
http://Sage300/CRM.
The Log On dialog box appears.
3. Type admin in the User Name field, and leave the Password field
blank.
4. Click Log On.
Sage CRM displays the splash screen or the My CRM work area.
Specifying the Number of Rows that Appear in the Grid
You can specify the number of rows displayed in the grid of any integrated
Sage 300 screen, such as A/R unposted invoices.
7–6
Sage CRM 7.3 for Sage 300
Viewing Company and Opportunity Information
To specify the number of rows that appear in the grid:
1. On the Sage CRM Main Menu, click My CRM.
2. Click the Preferences tab.
3. In the Grid Size box, select the number of rows to display.
To have access to My CRM, your User ID must be set up in
the Users function to access My CRM Lists.
Note:
Viewing and Modifying Company Information
In Sage CRM, you use the tabs at the top of the screen to navigate to
different program screens. The tabs that appear depend on the current
context. This section describes the Company context.
Viewing Company Tabs
When you select a company, Sage CRM displays tabs that appear in the
company context, including the Promote to Sage 300 tab and the different
Inquiry tabs,
To view tabs in the Company context:
1. On the left sidebar, click Find.
2. On the Find list at the top of the screen, select Company.
A list of all companies appears. You can further narrow your search by
entering the Sage 300 Database ID, or a Sage 300 Customer or
Vendor Number.
3. On the right sidebar, click Find.
4. Select the company you want to view from the alphabetized list.
The Company Summary page appears and the Company (or Vendor)
context tabs are displayed.
Note: Changes made to the following fields on the Company Summary
page in Sage CRM are reflected in Sage 300 when you click Save:
•
Tax Group
•
Group Code
•
Description
•
Website
•
Terms Code
Integration Guide
7–7
Viewing Company and Opportunity Information
•
Address Fields
•
Business Phone, Fax and E-mail fields
•
Contact Information
•
Company Name
Specifying Sage 300 A/R and A/P Person and Address Types
The Person and Address edit screens include a series of check boxes that
you can use to specify one or more types. When Sage CRM is integrated
with Sage 300, new Type check boxes appear for contacts and addresses.
•
If a person is a Sage 300 A/P Contact, A/P Remit-To Contact, A/R
Contact, or A/R Ship-To Contact, their contact information is
synchronized between Sage CRM and Sage 300. Within the context
of a company, only one person can have the Sage 300 A/P or A/R
Contact type selected. However, more than one person can be
assigned as the Sage 300 A/P Remit-To Contact (or A/R Ship-To
Contact).
•
If an address is a Sage 300 A/P Address, A/P Remit-To Address, A/R
Address, or A/R Ship-To Address, its information is synchronized
with the address in the customer/vendor record.
•
If an address is a Ship-To or Remit-To address, it is synchronized
with A/R Ship-To or A/P Remit-To addresses. Within the context of a
company, only one address can have the Sage 300 A/R or A/P
Address type selected. However, more than address can be assigned
as the Sage 300 A/P Remit-To Address (or A/R Ship-To Address).
Ship-To and Remit-To addresses and contacts cannot be
created in Sage CRM. Use Sage 300 to create the addresses and
contacts.
Note:
Viewing and Modifying Optional Fields
If you use optional fields in Sage 300 Accounts Receivable or Accounts
Payable, you can use the Optional Fields screen to view and modify the
optional fields for a customer or vendor.
To view optional fields for a company:
1. Select a customer or vendor.
2. Click the Optional Fields tab.
The Optional Fields screen appears and displays Sage 300 optional
fields for the current company.
7–8
Sage CRM 7.3 for Sage 300
Viewing Company and Opportunity Information
The screen displays all the optional fields defined for all customers (or
vendors) for a company, as configured in the Optional Fields setup
form in Sage 300 Accounts Receivable (or Accounts Payable).
The Value Set and Auto Insert values reflect the values set in
Sage 300. For descriptions of these fields, refer to the Sage 300
documentation.
The optional fields that apply to the current customer (or vendor) are
selected in the Field Exists check box.
3. To edit optional fields, click Change in the right sidebar.
The check boxes are available.
•
Enter (or edit) a value, and then select both Value Set and Field
Exists.
To save the value, you must select Value Set. You can
clear the Value Set check box if the optional field has not been
set up with a default value in Sage 300. If it is cleared, the
field’s value will also be cleared.
Note:
•
You must select the Field Exists box to apply an optional field
(including a blank optional field if allowed) to the customer (or
vendor). If you clear the check box, the optional field no longer
applies to the customer or vendor.
•
The Auto Insert label next to the Field Exists check box appears
only for fields with Auto Insert set to ‘Yes’ in Sage 300, and is for
display only. To change Auto Insert, use the Optional Fields setup
form in Sage 300 Accounts Receivable or Accounts Payable.
•
Enter any Date or Number optional field in the format defined on
the Preferences tab of My CRM.
•
Enter any Time optional field in the following format: hh:mm:ss.
•
Changes you make on this screen will be reflected in Sage 300
records.
Viewing Customer and Vendor Aging and Statistical Information
You can view summary information for customers and vendors in the
Company context from the Customer Statistics or Vendor Statistics tabs.
These tabs are displayed only for companies with a Sage 300 customer or
vendor number.
Integration Guide
7–9
Viewing Company and Opportunity Information
To view credit information for a company:
1. Select a company.
The Company Summary tab opens.
2. Click the Customer Statistics or Vendor Statistics tab.
The Customer Statistics or Vendor Statistics screen opens with
Sage 300 credit information:
3. On the right sidebar, click Customer Activity or Vendor Activity.
The Sage 300 A/R Customer Activity or Vendor Activity form appears.
On the Credit Information panel (top-left), you can:
•
Click the Customer Number link to open the Sage 300 A/R Customers
form (or for a vendor, click the Vendor Number link to open the
Sage 300 A/P Vendors form).
•
Click the Optional Fields link (where available) to view optional fields
associated with the customer (or vendor).
•
If the customer is set up with a Sage 300 A/R national account number,
click the National Account link to open the Sage 300 A/R National
Accounts form.
In the Aging panel at the top right, you can edit dates and values, and then
click Run Aging in the right sidebar to recalculate the results.
The Document Totals panel displays total values for different types of
transactions. When you change the Fiscal Year, Fiscal Period, or Currency
Type, the details refresh automatically.
7–10
Sage CRM 7.3 for Sage 300
Viewing Company and Opportunity Information
•
The first column lists document types.
•
The second column lists totals for the selected period.
•
The third column lists totals for the selected year, up to and including the
selected period.
•
The fourth column lists totals for the year previous to the selected year.
You can display Documents Totals in either the
customer/vendor currency or the functional currency.
Note:
The Document History panel shows statistics about the customer’s (or
vendor’s) document history.
If the customer is set up with a Sage 300 A/R national account number,
national account information also appears at the bottom of the screen.
Viewing and Modifying Opportunity Information
In Sage CRM, you use the tabs at the top of the screen to navigate to
different program screens. The tabs that appear depend on the current
context. This section describes the Opportunity context.
Viewing Opportunity Tabs
When you select a company, Sage CRM displays tabs that appear in the
opportunity context. This is the context in which the Quotes and Orders
tabs appear, allowing you to view, create, and edit Sage 300 quotes and
orders.
To view tabs in the Opportunity context:
1. On the left sidebar, click Find.
2. On the Find list at the top of the screen, select Company. You can
further narrow your search by entering criteria in the fields on the Find
tab.
3. On the right sidebar, click Find.
4. Select the company you want to view from the alphabetized list.
5. Click the Opportunities tab.
The Opportunity Summary page appears, and the Opportunity context
tabs are displayed.
Integration Guide
7–11
Viewing Company and Opportunity Information
Viewing and Modifying Opportunity Stage and Status
On the Opportunity Summary screen, you can view information about the
current stage and status of an opportunity as it progresses through the
sales cycle. This information is updated as changes are made in Sage CRM
and Sage 300.
You can update the Stage and Status fields manually to show the current
status of an opportunity, or if workflow is enabled, you can use the
workflow bullets in the right sidebar to progress the opportunity.
After integration with Sage 300, these fields are updated as follows when
you create an opportunity, create quotes, promote quotes to an order, or
save an order that completes the opportunity:
Create a new opportunity. When you click New Quote or New
Order on the Company Summary screen, Sage CRM creates a new
opportunity automatically. (You can create a new opportunity
manually by right-clicking the New button on the right sidebar and
selecting Opportunity.)
•
−
Stage: Lead
−
Status: In Progress
Create a new quote. You can create a new quote by clicking New
Quote on the Company Summary Screen or the Quotes tab
(available when you are in the Opportunity context).
•
−
Stage: Proposal Submitted
−
Status: In Progress
Create a new order. You can create a new order by clicking New
Order on the Company Summary Screen or the Orders tab
(available when you are in the Opportunity context).
•
−
Stage: Sale Agreed
−
Status: In Progress
Promote one or more quotes to an order. On the Quotes tab
(available when you are in the Opportunity context), you can select
one or more quotes to promote to a Sage 300 O/E order. When you
save the order, you can choose to complete the opportunity.
•
If you do not complete the opportunity, you can continue to create
quotes and orders linked to that opportunity, and the Stage and Status
fields are updated as follows:
7–12
−
Stage: Sale Agreed
−
Status: In Progress
Sage CRM 7.3 for Sage 300
Viewing Company and Opportunity Information
Complete an opportunity. If you save an order and confirm that it
completes the opportunity, the opportunity will be closed and you
will not be able to create new quotes or orders without reopening it.
•
−
Stage: Sale Agreed
−
Status: Won
Viewing Opportunity Forecast and Totals
On the Status tab of the Opportunity Summary screen, the Forecast field
shows the current value of an opportunity as it progresses through the
sales cycle. This information is updated as changes are made in Sage CRM
and Sage 300.
•
If the opportunity has quotes but no orders, this field shows total
quote value.
•
If the opportunity has one or more orders and its status is In
Progress, this field shows total order value plus the value of quotes
not yet promoted to an order.
•
For any opportunity status, the amount displayed in this field is
always displays the sum of Pending, Order, Shipment, and Invoice
amounts.
On the Opportunity Totals tab, the Amount fields show detailed
information to help you track the opportunity as it progresses through the
sales process.
Amounts for a quote are only included in opportunity totals if
the Include in Opportunity Totals option is selected for the
quote.
Note:
This ensures that opportunity totals do not show artificially inflated
amounts. For example, if you create multiple versions of a quote,
you may want to include only the most recent version in
opportunity totals.
•
Quote Amount. The sum of all quotes included in the opportunity.
•
Pending Amount. The sum of all quotes included in the opportunity
but not yet promoted to an order.
•
Order Amount. The sum of all orders for this opportunity that have
not been shipped.
•
Shipment Amount. The sum of all shipments for this opportunity
that have not been invoiced.
Integration Guide
7–13
Importing National Accounts
•
Invoice Amount. The sum of all invoiced shipments for this
opportunity.
Shipment and invoice amounts do not include any
miscellaneous charge amounts added to the shipment or invoice.
Note:
Importing National Accounts
When you use the Sage 300 Administration screen to import national
accounts, Sage CRM imports the National Account relationship from
Sage 300. You can view these relationships on the Relationships screen.
If you make any change to a customer’s national account membership in
Sage 300, the change will also appear in Sage CRM.
The main national account office must be a customer with the same
customer number as the national account.
For example, the sample company SAMINC includes a national account
called BARMART. The main national account office is a customer with
customer number = “BARMART”. There are two national account
“children” (members): Barmart San Diego (Customer 1100) and Barmart
Oakland (Customer 1105).
After you import national accounts into Sage CRM, the following
information will appear on the Relationships screen for the customer
“BARMART”:
To see the “parent” national account for a customer, click on a national
account member name.
7–14
Sage CRM 7.3 for Sage 300
Changing Customer and Vendor Numbers
To import a national account:
22. On the left sidebar, click Sage 300 Administration.
Note:
This option only appears if you have administrative rights.
23. Click Import National Accounts.
24. Select a company and a range of relationships to import, or leave
default settings in the From and To fields to import all relationships.
25. On the right sidebar, click Import from Sage 300.
Changing Customer and Vendor Numbers
Changes and Copies from Sage 300 Customer Number Change and
Sage 300 Vendor Number Change can be synchronized to Sage CRM.
You can change a customer or vendor number in Sage 300 and see those
changes reflected in Sage CRM.
For example, if you use Customer Number Change to change a customer
number to a new number, the customer number will also be updated to
the new number in the Sage CRM company record.
You can also copy a customer or vendor number in Sage 300 Customer
Number Change and Sage 300 Vendor Number Change and see those
changes reflected in Sage CRM.
For example, if you use Customer Number Change to copy an existing
customer number, both the original customer and the new copied
customer will be available in Sage CRM.
Note:
The “combine” feature is not supported.
Promoting a Customer or Vendor to Sage 300
Use the Promote to Sage 300 screen to promote a Sage CRM company to
a Sage 300 customer or vendor.
Promoting a Company
When you promote a company, Sage CRM automatically checks to see if
the company already exists in Sage 300. If the company does not exist,
you are prompted to add a unique Customer Number or Vendor Number
and additional fields required by the Sage 300 system.
Integration Guide
7–15
Promoting a Customer or Vendor to Sage 300
To promote a company:
1. On the left sidebar, click Find.
2. On the Find list, select Company. You can specify additional criteria in
the fields on this screen to narrow your search.
3. On the right sidebar, click Find.
A list of companies that match your search criteria appears.
4. Select the company you want to promote.
The Company Summary screen appears.
5. Click the Promote To Sage 300 tab.
6. Select a Sage 300 company database and click Promote to
Customer (or Promote to Vendor) on the right sidebar.
Depending on your choice, the New Customer or New Vendor screen
appears.
Note:
Fields marked with an asterisk are mandatory.
7. Enter company details for the company on each tab.
To change the tax class or set the tax status for the new
customer or vendor, click Show Tax Classes on the right sidebar.
Note:
You can select up to five salespersons and their sales split if you are
promoting a company to customer.
The Optional Field Values section displays all the optional fields defined
for all customers (or vendors) in a company. Enter optional field
information for a vendor or customer in this screen to apply options to
the current customer or vendor.
8. On the right sidebar, click Promote to Customer (or Promote to
Vendor).
7–16
•
The company is promoted to Customer or Vendor status, and
company details are available in both Sage CRM and Sage 300.
•
Company type is set to Customer or Vendor, and the Customer
Number, Credit Limit, Group Code, Tax Group and Terms Code
fields are added to the screen. The Customer Type, Sage 300
Customer Number, and Credit Limit are read-only.
•
The customer number of any opportunity-linked Order Entry
quotes, orders, shipments, and invoices assigned to the company
is updated to reflect the new customer number.
Sage CRM 7.3 for Sage 300
Looking Up Inventory Items
Changing a Customer or Vendor Link
If you have used the Import Customers or Import Vendors feature on the
Sage 300 Administration screen to import an existing customer or vendor
into Sage CRM from Sage 300, the Sage 300 Customer/Vendor
Integration tab appears on the Promote To Sage 300 screen:
•
You can click the Change Customer/Vendor Link button to change
the Customer Number or Vendor Number.
•
If you need to delete a customer or vendor in Sage 300 but keep the
customer in Sage CRM, you can click the Unlink this
Customer/Vendor button to delete the existing Customer/Vendor
Number.
Looking Up Inventory Items
After integrating Sage CRM with Sage 300 2012 Product Update 1 or later,
you can look up Sage 300 inventory items from the Company Summary
screen in Sage CRM. This enables you to quickly look up an item, review
available quantities, and create a new quote or order for an item.
The Item Inventory button appears on the Company Summary screen if
both of the following conditions are met:
•
The company you are viewing is a Sage 300 customer. (The button
does not appear when viewing other company types such as
vendors, or when viewing non-integrated companies.)
•
Opportunity O/E Inquiry access permission is selected for the
user and/or database. (For information about security, see “Setting
Up Sage 300 Security” in Chapter 6.)
Before you can create a new quote or new order for an item from the
Sage CRM Item Inventory screen, default values must be specified in Sage
300 for the following O/E Order Entry fields:
•
Price List. Price list is defaulted by the following selections, listed in
order of precedence from lowest to highest:
−
O/E Options (price list associated with the selected Default
Template Code)
−
I/C Items (Default Price List)
−
A/R Customers (Customer Price List)
−
A/R Ship-To Locations (Customer Price List for the customer's
primary ship-to location)
Integration Guide
7–17
Looking Up Inventory Items
•
•
Location. Price list is defaulted by the following selections, listed in
order of precedence from lowest to highest:.
−
O/E Options (location associated with the selected Default
Template Code)
−
A/R Customers (Inventory Location)
−
A/R Ship-To Locations (customer's primary ship-to location)
Any automatically inserted optional fields. If you use
Transaction Analysis and Optional Field Creator, ensure that all
optional fields with Auto-Insert set to Yes are set up as follows:
−
Value Set set to Yes.
−
Default Value defined.
You should set up I/C Item Pricing or I/C Contract Pricing for
all potential pricing combinations. If you do not, when you create a
quote or order from the Item Inventory screen, the default price
for the added item may be set to zero.
Note:
To look up inventory items:
1. Select a Sage 300 company.
2. On the Summary screen, in the right sidebar, click Item Inventory.
The Find screen appears.
3. In the Item Keyword field, type part or all of the item number or
description.
The following special characters are Sage 300 item number
separators: -/\*.()#. These characters are excluded when searching
against the item number, but are used when searching against item
description.
The percent sign (%) and underline (_) are used as wildcard
characters. The percent sign matches any sequence of characters,
whereas the underline matches any single character.
The open square bracket ([) is a special reserved character that should
not be used in search criteria. It will return no results, even if present
in the item number or description.
4. Click Find.
Items that match the text you entered appear in the Item Inventory
table, with available quantities displayed in the Total Quantity
Available column.
7–18
Sage CRM 7.3 for Sage 300
Looking Up Inventory Items
5. To create a new quote or order for an item:
a. In the Item Inventory table, click the New Quote or New Order
icon in the row for an item.
Sage CRM creates a new opportunity for the quote or order. The
Quotes screen or Orders screen appears, with a detail line added
for the item you selected.
b. Review document details, company details, custom fields (if you
use them), and sales split information (if you assign sales splits).
c. Review and change information for the item included in the quote
or order, such as quantity, price, and discount.
d. Enter any additional line items to be included in the quote or order.
e. In the totals area at the bottom of the screen, enter a discount (if
applicable) and check that the other information displayed here is
correct.
f.
When you have finished creating the quote or order, click the Save
button in the right sidebar.
Sage CRM creates the quote or order, links it to the new
opportunity, and displays the document in read-only mode.
After creating the quote or order, you can:
•
Click Edit to edit the quote.
•
Click Print to print the quote.
•
Click Continue to view the Quote Summary or Order Summary
screen, which displays all quotes or orders linked to the new
opportunity.
For more information about creating quotes and orders in Sage CRM,
see the next section in this chapter, “Creating and Working with O/E
Quotes and Orders.”
Integration Guide
7–19
Creating and Working with O/E Quotes and Orders
Creating and Working with O/E Quotes and Orders
After integrating Sage CRM with Sage 300, you can view, edit, create, and
save O/E quotes and orders in Sage CRM without using Sage 300 forms.
LanPak licenses
You do not need a LanPak license to use the integrated Sage CRM Quote
and Order screens described in this section, which you can use to view,
edit, create, and save O/E quotes and orders in Sage CRM without
opening Sage 300 forms.
You can also use the Sage 300 Inquiry screens described in the “Using
Sage 300 Inquiry Features” section of this chapter, such as P/O Inquiry
and R/A Inquiry, without a LanPak license. However, you do require a
LanPak license to use any of the integrated Sage 300 forms that can be
launched from the Inquiry screens, such as A/R Invoice Entry.
Date format
On entry and summary screens for quotes and orders, dates appear based
on the format specified in the language settings for your browser. This
means that dates on these screens may appear in a different format than
dates on other Sage CRM screens, where date formatting is based on your
Sage CRM preferences.
To change browser language settings:
1. In Internet Explorer, click Tools > Internet Options.
2. On the General tab, click Languages.
3. Click Add, and then select a language.
4. Save your settings.
The new language settings are applied, including date formatting if
applicable.
To specify date format in Sage CRM:
1. Right-click My CRM, and then select Preferences.
2. Click Change.
3. On the Date/Time Preferences tab, select a format from the Date
Format list.
4. Click Save.
Creating a New Quote
In Sage CRM, quotes are linked to sales opportunities. You can create a
new Sage 300 O/E quote for a company, whether the company is a
7–20
Sage CRM 7.3 for Sage 300
Creating and Working with O/E Quotes and Orders
Sage 300 customer or a non-existent customer (a customer that exists in
Sage CRM but not in Sage 300).
If you create a quote for a non-existent customer, Sage CRM assigns the
customer number CRM999999999 for the new quote. If the customer is
promoted to Sage 300 at a later date (either in Sage CRM or in
Sage 300), this number is changed to the new customer number assigned
in Sage 300.
To create a quote for an existing opportunity:
1. Select a company.
2. Click the Opportunities tab.
A list of opportunities for the selected company appears.
3. Select an opportunity.
The Opportunity Summary screen appears.
4. On the Opportunity Summary screen, click the Quotes tab.
The Quote Summary screen appears.
5. In the right sidebar, click New Quote.
The Quote Entry screen appears.
If the company is not a Sage 300 A/R customer, and has not
been linked to a Sage 300 database, you will be asked to select a
Sage 300 database to which to link this company.
Note:
6. On the Document Details tab, select the Include in Opportunity
Totals option if you want totals from this quote to be included in the
amounts that appear on the Opportunity Summary and Quote
Summary screens. If you are creating multiple versions of a quote,
you may want to select this option for only one version.
7. On the Quote Details and Company Details tabs, check that the
displayed information is correct, and make changes as needed.
8. If you use custom fields or track sales commissions, review and edit
information on the Custom Fields and Sales Split panels as needed.
9. On the Quote Details tab, enter line items to be included in the quote.
Note the following considerations:
•
After you make any changes to a quote, you must click the
Refresh button (to the right of the Quote Total) if you want to
view the updated information in the Totals section. The results of
Integration Guide
7–21
Creating and Working with O/E Quotes and Orders
the changes you make will not be displayed in subtotals, order
discounts, tax amounts, or quote totals until you click this button.
•
To change the order of columns that appear in the grid, click the
View menu and then drag and drop items in the list that appears.
The item at the top of the list will appear as the left-most column
in the grid, and so on.
•
To add comments for customers, click the Add Comments link in
the Comments column. Comments will appear on the printed
version of the quote.
•
To add instructions for Sage CRM and Sage 300 users, click the
Add Instructions link in the Instructions column. Instructions
will not appear on the printed version of the quote.
10. In the totals area at the bottom of the screen, enter a discount (if
applicable) and check that the other information displayed here is
correct.
If you specify an order discount in the totals area, the
discount applies only to the item subtotal and is not applied to any
miscellaneous charges.
Note:
If you want to apply an order discount to miscellaneous charges,
open the document in Sage 300, select the Discount
Miscellaneous Charges option on the Totals tab, and post the
document.
11. When you have finished creating the quote, click the Save button in
the right sidebar.
Sage CRM creates the quote, links it to the currently selected opportunity,
and displays the quote in read-only mode.
After creating the quote, you can:
•
Click Edit to edit the quote.
•
Click Print to print the quote.
•
Click Continue to view the Quote Summary screen, which displays
all quotes linked to the currently selected opportunity. On this
screen, you can review existing quotes, create new quotes, or select
one or more quotes to promote to a new Sage 300 O/E order.
To create a quote and link it to a new opportunity:
1. Select a company.
7–22
Sage CRM 7.3 for Sage 300
Creating and Working with O/E Quotes and Orders
2. In the right sidebar, click New Quote.
The New Quote button appears only if the company you
selected is an active company.
Note:
Also, if the company is not a Sage 300 A/R customer and has not
been linked to a Sage 300 database, you will be asked to select a
Sage 300 database to which to link this company.
Sage CRM creates the new opportunity automatically in the
background, and the Quote Entry screen appears.
3. On the Document Details tab, select the Include in Opportunity
Totals option if you want totals from this quote to be included in the
amounts that appear on the Opportunity Summary and Quote
Summary screens. If you are creating multiple versions of a quote,
you may want to select this option for only one version.
4. On the Document Details and Company Details tabs, check that the
displayed information is correct, and make changes as needed.
5. If you use custom fields or track sales commissions, review and edit
information on the Custom Fields and Sales Split panels as needed.
6. On the Quote Details tab, enter line items to be included in the quote.
After you make any changes to a quote, you must click the
Refresh button (to the right of the Quote Total) if you want to
view the updated information in the Totals section. The results of
the changes you make will not be reflected in subtotals, order
discounts, tax amounts, or quote totals until you click this button.
Note:
7. In the totals area at the bottom of the screen, enter a discount (if
applicable) and check that the other information displayed here is
correct.
If you specify an order discount in the totals area, the
discount applies only to the item subtotal and is not applied to any
miscellaneous charges.
Note:
If you want to apply an order discount to miscellaneous charges,
open the document in Sage 300, select the Discount
Miscellaneous Charges option on the Totals tab, and post the
document.
8. When you have finished creating the quote, click the Save button in
the right sidebar.
Sage CRM creates the quote, links it to the new opportunity, and displays
the quote in read-only mode.
Integration Guide
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Creating and Working with O/E Quotes and Orders
After creating the quote, you can:
•
Click Edit to edit the quote.
•
Click Print to print the quote.
•
Click Delete to delete the quote.
•
Click Continue to view the Quote Summary screen, which displays
all quotes linked to the new opportunity. On this screen, you can
review existing quotes, create new quotes, or select one or more
quotes to promote to a new Sage 300 O/E order.
Viewing and Editing Existing Quotes
On the Quote Summary screen, you can view information about existing
quotes for an opportunity, including associated orders, expiration date,
and whether each quote is included in totals for the currently selected
opportunity.
You can click the document number for a quote to view additional details,
and if the opportunity has not been completed or expired, you can edit
quote details.
To view and edit quote details:
1. Select an opportunity.
2. Click the Quotes tab.
The Quote Summary screen appears.
3. In the Document Number column, click a link.
The quote you selected opens in read-only mode in the Quote Entry
screen.
4. If the selected company is an active customer and the opportunity has
not been completed, you can click the Edit button in the right sidebar
to edit quote details.
After you make any changes to a quote, you must click the
Refresh button (to the right of the Quote Total) if you want to
view the updated information in the Totals section. The results of
the changes you make will not be reflected in subtotals, order
discounts, tax amounts, or quote totals until you click this button.
Note:
5. When you have finished editing, click Save to save your changes.
7–24
Sage CRM 7.3 for Sage 300
Creating and Working with O/E Quotes and Orders
Promoting Quotes to an Order
In Sage CRM, you can create a new Sage 300 O/E order by selecting one
or more quotes you have created for an opportunity, and then promoting
those quotes to a new order.
If you create a quote or an order for a non-existent customer (a customer
that exists in Sage CRM but not in Sage 300), Sage CRM assigns the
customer number CRM999999999 to the new order. If the customer is
promoted to Sage 300 at a later date, this number is changed to the new
customer number assigned in Sage 300.
For information about promoting a Sage CRM customer to
Sage 300, see the previous section in this chapter, “Promoting a
Customer or Vendor to Sage 300.”
Note:
You cannot promote a quote to an order if any of the following conditions
apply:
•
The quote has expired
•
The quote has already been promoted to an order
•
The opportunity is closed (in this case, no quotes linked to the
opportunity can be promoted to an order unless you reopen the
opportunity)
When you save the new order that is created from the quote or quotes
you selected, a message asks if this order completes the opportunity. If
you complete the opportunity:
•
Sage CRM sets the opportunity’s status to Won
•
You cannot add new quotes to the opportunity unless you reopen it
•
All promoted quotes are now included in opportunity totals,
regardless of whether you selected the Include in Opportunity
Totals option when creating or editing the quotes.
•
All quotes that have not been promoted to an order will no longer be
included in opportunity totals.
After you promote quotes to a new order, Sage CRM updates the forecast
and total amounts on the Quote Summary, Order Summary, and
Opportunity Summary screens as described earlier in this chapter in the
section “Viewing Opportunity Forecast and Totals.” All quotes that were
promoted to create the order appear in the Associated Quotes column
on the Orders tab.
To promote one or more quotes to an order:
1. Select an opportunity.
Integration Guide
7–25
Creating and Working with O/E Quotes and Orders
2. Click the Quotes tab.
The Quote Summary screen appears.
3. In the left column, click one or more check boxes to select the quote
or quotes you want to promote to an order.
You cannot select quotes that have expired, or quotes that
have already been promoted to an order.
Note:
4. In the right sidebar, click Promote to Order.
Sage CRM creates a new O/E order from the quotes you selected. The
order is added to the Sage 300 O/E system.
If the company linked to the current opportunity is a Sage 300 O/E
customer, the Sage 300 customer number appears automatically in
the Customer Number field.
If the company linked to the current opportunity is a non-existent
customer (a customer that exists in Sage CRM but not in Sage 300),
Sage CRM assigns the customer number CRM999999999 for the new
order.
5. A message appears, asking if this order completes the opportunity.
•
If the opportunity is complete and you will not need to create any
more quotes or orders for it, click Yes.
Sage CRM sets the opportunity’s status to Won and clears the
Include in Opportunity Totals option for all quotes that were not
promoted to an order. You cannot create new quotes or orders for
the opportunity unless you reopen it.
•
If you may need to create more quotes or orders for the
opportunity, click No.
The opportunity’s status remains In Progress, and the Include in
Opportunity Totals option is unchanged for any remaining quotes
that have not been promoted to an order.
The new order appears in read-only mode in the Order Entry screen.
You can now:
7–26
•
Click Edit to edit order details.
•
Click Continue to view the Order Summary screen for the current
opportunity.
Sage CRM 7.3 for Sage 300
Creating and Working with O/E Quotes and Orders
Creating a New Order
You can create a new Sage 300 O/E order for a company, whether the
company is a Sage 300 customer or a non-existent customer (a customer
that exists in Sage CRM but not in Sage 300).
If you create an order for a non-existent customer, Sage CRM assigns the
customer number CRM999999999 for the new order. If the customer is
promoted to Sage 300 at a later date (either in Sage CRM or in
Sage 300), this number is changed to the new customer number assigned
in Sage 300.
For information about promoting a Sage CRM customer to Sage 300, see
the previous section in this chapter, “Promoting a Customer or Vendor to
Sage 300.”
The following procedure describes creating a new order for an existing
Sage CRM opportunity. If you want to create a new order by promoting
one or more existing quotes to an order, see the previous section,
“Promoting Quotes to an Order.” If you want to create a new order and
link it to a new opportunity, see the next procedure in this section.
To create a new order for an existing opportunity:
1. Select a company.
2. Click the Opportunities tab.
A list of opportunities for the selected company appears.
3. Select an opportunity.
The Opportunity Summary screen appears.
4. On the Opportunity Summary screen, click the Orders tab.
The Order Summary screen appears.
5. In the right sidebar, click New Order.
The Order Entry screen appears.
If the company is not a Sage 300 A/R customer, and has not
been linked to a Sage 300 database, you will be asked to select a
Sage 300 database to which to link this company.
Note:
6. On the Document Details and Company Details tabs, check that the
displayed information is correct, and make changes as needed.
7. If you use custom fields or track sales commissions, review and edit
information on the Custom Fields and Sales Split panels as needed.
Integration Guide
7–27
Creating and Working with O/E Quotes and Orders
8. On the Order Details tab, enter line items to be included in the order.
Note the following considerations:
•
After you make any changes to an order, you must click the
Refresh button (to the right of the Order Total) if you want to view
the updated information in the Totals section. The results of the
changes you make will not be reflected in subtotals, order
discounts, tax amounts, or order totals until you click this button.
•
To change the order of columns that appear in the grid, click the
View menu and then drag and drop items in the list that appears.
The item at the top of the list will appear as the left-most column
in the grid, and so on.
•
To add comments for customers, click the Add Comments link in
the Comments column. Comments will appear on the printed
version of the order.
•
To add instructions for Sage CRM and Sage 300 users, click the
Add Instructions link in the Instructions column. Instructions
will not appear on the printed version of the order.
9. In the totals area at the bottom of the screen, enter a discount (if
applicable) and check that the other information displayed here is
correct.
If you specify an order discount in the totals area, the
discount applies only to the item subtotal and is not applied to any
miscellaneous charges.
Note:
If you want to apply an order discount to miscellaneous charges,
open the document in Sage 300, select the Discount
Miscellaneous Charges option on the Totals tab, and post the
document.
10. When you have finished creating the order, click the Save button in
the right sidebar.
Sage CRM displays the order in read-only mode, saves the order in
Sage CRM and Sage 300, and updates the forecast and total amounts on
the Order Summary and Opportunity Summary screens as described
earlier in this chapter in the section “Viewing Opportunity Forecast and
Totals.”
After creating the order, you can:
7–28
•
Click Edit to edit the order.
•
Click Print to print the order.
•
Click Delete to delete the order.
Sage CRM 7.3 for Sage 300
Creating and Working with O/E Quotes and Orders
•
Click Continue to view the Order Summary screen, which displays
all orders linked to the new opportunity.
To create a new order and link it to a new opportunity:
1. Select a company.
The Company Summary screen appears.
2. In the right sidebar, click New Order.
Sage CRM automatically creates a new opportunity in the background,
and then creates the order and links it to the new opportunity. The
order appears in the Order Entry screen.
If the company is a Sage 300 A/R customer, the Sage 300 customer
number is added automatically to the Customer Number field in
Sage 300.
If the company is a non-existent customer (a customer that exists in
Sage CRM but not in Sage 300) and has not been linked to a Sage 300
database, Sage CRM asks you to link the company to a Sage 300
database.
3. On the Document Details and Company Details tabs, check that the
displayed information is correct, and make changes as needed.
4. If you use custom fields or track sales commissions, review and edit
information on the Custom Fields and Sales Split panels as needed.
5. On the Order Details tab, enter line items to be included in the quote.
After you make any changes to an order, you must click the
Refresh button (to the right of the Order Total) if you want to view
the updated information in the Totals section. The results of the
changes you make will not be reflected in subtotals, order
discounts, tax amounts, or order totals until you click this button.
Note:
6. In the totals area at the bottom of the screen, enter a discount (if
applicable) and check that the other information displayed here is
correct.
If you specify an order discount in the totals area, the
discount applies only to the item subtotal and is not applied to any
miscellaneous charges.
Note:
If you want to apply an order discount to miscellaneous charges,
open the document in Sage 300, select the Discount
Miscellaneous Charges option on the Totals tab, and post the
document.
Integration Guide
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Creating and Working with O/E Quotes and Orders
7. When you have finished creating the order, click the Save button in
the right sidebar.
Sage CRM displays the order in read-only mode, saves the order in
Sage CRM and Sage 300, and updates the forecast and total amounts on
the Order Summary and Opportunity Summary screens as described
earlier in this chapter in the section “Viewing Opportunity Forecast and
Totals.”
After creating the order, you can:
•
Click Edit to edit the order.
•
Click Print to print the order.
•
Click Delete to delete the order.
•
Click Continue to view the Order Summary screen, which displays
all orders linked to the new opportunity.
Viewing and Editing Existing Orders
If Sage 300 O/E orders exist for a company and are linked to a Sage CRM
opportunity, you can view and edit those orders in Sage CRM.
To view and edit an order:
1. Select an opportunity.
2. Click the Orders tab.
The Order Summary screen appears.
3. Click the linked number in the Document Number column.
The order appears in the Order Entry screen.
4. In the right sidebar, click Edit.
After you make any changes to an order, you must click the
Refresh button (to the right of the Order Total) if you want to view
the updated information in the Totals section. The results of the
changes you make will not be reflected in subtotals, order
discounts, tax amounts, or order totals until you click this button.
Note:
5. Edit the order as needed, and when finished, click Save.
Sage CRM and Sage 300 are updated with the new information for the
order.
7–30
Sage CRM 7.3 for Sage 300
Using Sage 300 Inquiry
About Sales Splits
On the Quotes and Orders tabs, you can use the Sales Split panel to
calculate sales commissions by allocating transaction totals to up to five
salespersons.
You can assign portions of each transaction to the salesperson or
salespersons responsible for the customer account or sale. If you track
commissions for sales staff, Sage 300 Order Entry uses this information to
update commission data when you post invoices and run Day End
Processing.
When you enter a transaction, the salespersons assigned to the customer
account in Sage 300 Accounts Receivable appear on the Sales Split panel
by default. If you select a ship-to location, the salespersons associated
with that ship-to location are used instead.
You assign default salespersons to customer records and to
ship-to locations in Accounts Receivable.
Note:
The salesperson listed on the first line in the table is the primary
salesperson for the transaction. If you specify a sales split, you must
specify a primary salesperson.
You can assign the transaction to other salespeople by changing the
percentage of the transaction total allocated to each salesperson. The
amounts in the Percentage column must total 100 (or 0 if you do not
assign salespeople to the transaction).
Using Sage 300 Inquiry
After integration, Sage 300 Inquiry tabs appear in Sage CRM when you
are in the Company context (after you select a company). You can use
these screens to review information and perform a wide variety of tasks
that use information from the Sage 300 system.
These screens include many features that open integrated
Sage 300 forms. For example, the A/R Inquiry and O/E Inquiry
screens include buttons and links that open Sage 300 forms.
Note:
To open integrated Sage 300 forms, you need a LanPak license.
However, you do not need a LanPak license to use the integrated
Quote and Order screens in Sage CRM.
To view Inquiry screens:
1. On the left sidebar, click Find.
Integration Guide
7–31
Using Sage 300 Inquiry
2. On the Find list at the top of the screen, select Company. You can
specify additional criteria in the fields on this screen to narrow your
search.
3. On the right sidebar, click Find.
A list of companies that match your search criteria appears.
4. Select the company you want to view from the alphabetized list.
5. The Company Summary screen appears. Available Inquiry tabs appear
in the list of tabs.
6. Click an Inquiry tab for a list of the information you can view.
Order Entry (O/E) Inquiry
You can view and modify Order Entry documents within the context of a
customer from the O/E Inquiry tab. This tab appears only for companies
with a Sage 300 customer number.
Viewing, Modifying, or Creating Order Entry Transactions
On the O/E Inquiry screen, you can view, modify or create customer
orders, shipments or invoices.
When you select All Orders, the Transactions screen appears with a list
of orders for the current customer.
Note:
page.
You can use the Filter tab to refine the list of orders on this
To create a new order from the Transactions page:
1. On the right sidebar, click New.
2. The Sage 300 O/E (or P/O) Order Entry form opens.
3. Complete the form.
4. Click Add.
Order Number
To edit or view an order in the list, click the Order Number link. This
opens the Sage 300 O/E Order Entry form in a new window.
Drill Down
To view an order in more detail, click its Drill Down button. This opens
the Order Detail form.
7–32
Sage CRM 7.3 for Sage 300
Using Sage 300 Inquiry
The Order Detail form consists of these sections:
•
The Order Information section displays order header information,
such as order total and order date.
•
The Order Details section (line items) appears below the order
header.
•
The Shipments section (if any) shows all shipping information for the
order.
On a vendor’s Purchase Order Detail form, a Receipts section
appears (if it exists) instead of a Shipments section.
Note:
On the Order Detail form, you can do the following:
or
•
To display a form with ship-to and bill-to address information, click the
Shipping & Billing Addresses button.
•
To create a new shipment record, click the New Shipment button.
This opens the Sage 300 O/E Shipment Entry form in a new window.
•
To edit or view the order, click the Edit button or the Order Number
link in the Order Information (header) section of the Order Detail
form. This opens the Sage 300 O/E Order Entry form in a new window.
•
Click Sales Split in the right sidebar to display the sales persons and
their sales split percentages for the transaction.
•
Click the Optional Fields link (where available) on the order header
to view the optional fields associated with the order. You cannot edit
the fields.
Integration Guide
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Using Sage 300 Inquiry
Click any active link in the Optional Fields column of the Order Detail
form to view the optional fields for the order detail line.
•
To view more details about a location listed on the Order Detail form,
select a link in the Location column. Details appear in the Location
Information tab.
•
Click any active link in the Item column of the Order Detail form to
open the Item Detail form. This form shows general information about
the item, as well as its details at each inventory location.
•
To view detailed information regarding serial and lot numbers, click
the link on the detail line (where available). This displays serial and lot
information for the detail line.
An asterisk (*) indicates the location (or bill of materials or
kit) associated with the item. For example, if you are viewing a
customer’s sales order, an asterisk indicates the location from
which the item is shipped.
Note:
Open the Item Detail form by clicking the Item Number link. In the
top section of the Item Detail form, you can click links to more detailed
information, such as:
7–34
•
Alternate Item Number (if available). If you click this link, the
alternate item number value moves to the Item Number field and
the form displays information about the alternate item number.
•
Optional Fields. This link displays more details about the item’s
optional fields.
Sage CRM 7.3 for Sage 300
Using Sage 300 Inquiry
In the lower section of the Item Detail form, you can click any of the
links to view details of the item at a specific location, such as:
•
(Location) Name. This link displays more information about a
location, such as its address and contact information.
•
Quantity on S/O (if not zero). This column shows the total
quantity of the item that’s entered on all sales orders for the
selected location. If you click a link in this column, then you can
view a list of all the sales orders that contain the item at that
location:
•
Quantity on P/O (if not zero). This column shows the total
quantity of the item that’s entered on all purchase orders for the
selected location. If you click a link in this column, then you can
view a list of all the purchase orders that contain the item at that
location:
You can click any of the links to obtain more details.
For customers:
Shipment details
9. If the Order Detail form you are viewing contains a Shipment section,
you can:
•
Click the Shipment Number link to view the shipment details as
entered in the Sage 300 O/E Shipment Entry form.
•
Click the Drill Down button to a view a shipment’s details.
The Shipment Detail form appears. The Shipment Information
section shows you the shipment’s header information. The
Shipment Details (line items) section appears below the shipment
header. The Invoices section shows all of the Order Entry invoices
generated from the shipment.
Integration Guide
7–35
Using Sage 300 Inquiry
In the Shipment Information (header) section of the form, you can:
•
Click the Shipping & Billing Addresses button to view the
addresses.
•
Click the Edit button, or the Shipment Number link, to view
or edit the details in the Sage 300 O/E Shipment Entry form.
You can edit the shipment details only if the shipment is not yet
completed.
•
Click the New Invoice button to open the Sage 300 O/E
Invoice Entry form. You can create an invoice only if the
shipment is not yet completed.
•
Click the Customer Number link to view or edit the customer
details in the Sage 300 A/R Customers form.
•
Click the Optional Fields link (in the header section of the
form) to view the shipment’s optional fields.
In the Shipment Details section, you can:
•
Click an Item link to open the Item Detail form.
•
Click a Location link to open the Location Information form,
which was described earlier.
•
Click an Order Number link to view the order details in the
Sage 300 O/E Order Entry form.
•
Click the Serial or Lot Numbers link (where available) to view
detailed information about serial or lot numbers for the
transaction.
In the Invoices section you can:
7–36
Sage CRM 7.3 for Sage 300
Using Sage 300 Inquiry
•
Click an Invoice Number link to view the invoice details in the
Sage 300 O/E Invoice Entry form.
•
Click the Drill Down button to view an invoice’s details. The
Invoice Detail form appears. Invoice Information shows you the
Order Entry invoice header information. The line items appear
below the invoice header.
•
Click Shipping & Billing Addresses in the right sidebar to
view the addresses.
•
Click Edit in the right sidebar or the Invoice Number link
to view or edit the invoice. This opens the Sage 300 O/E
Invoice Entry form.
•
Click any link to view more information. For example, in the
Invoice Information (header) section, you can click the
Location link to view location information.
In the Invoice Details grid, you can:
For vendors:
Receipt details
•
Click the following links (where available): Item, Location,
Shipment Number (opens the Sage 300 O/E Shipment Entry
form), and Optional Fields.
•
Click the Serial or Lot Numbers links (where available) to
view detailed information about serial and lot numbers for the
transaction.
10. If you are viewing a vendor’s Purchase Order Detail form, you can drill
down to the Receipt Detail form (instead of the Shipment Detail form),
by clicking the Receipt Number link. The Receipt Detail form looks
similar to the Shipment Detail form, with a header information section,
item list, and invoices.
You can also:
•
Drill down to any invoices for the receipt from the Receipt
Information screen.
Integration Guide
7–37
Using Sage 300 Inquiry
•
Create a new receipt from the Purchase Order information screen
or a new invoice from the Receipt Information screen:
•
Click Edit in the right sidebar or the Receipt Number link to edit
the receipt.
•
Click the Serial or Lot Numbers links (where available) to view
detailed information about serial and lot numbers for the
transaction.
•
Click any link on the form to view or edit information.
Creating a New Sales Order
To create a new sales order:
1. On the O/E Inquiry tab, click New Order.
The Sage CRM Order screen appears.
2. Complete the form.
3. Click Post.
You can create new orders, shipments, and invoices from the
Drill Down screens for each of these transactions. For example, you
can create a new shipment from the order Drill Down, or a new
invoice from the shipment Drill Down.
Tip:
7–38
Sage CRM 7.3 for Sage 300
Using Sage 300 Inquiry
Viewing Credit/Debit Notes
To view credit/debit notes:
1. Click the customer’s O/E Inquiry tab.
2. Select the Credit/Debit Note option. A list of credit/debit notes
appears, if any.
3. To refine your list of orders displayed, you can choose to display only
the orders that fall within the range of dates that you specify.
4. To create a credit or debit note, click New in the right sidebar.
5. To view or edit the credit or debit note, click the Credit/Debit Note
Number link. This opens the Sage 300 Credit/Debit Note Entry form.
6. Click the Drill Down icon to view a summary of the credit or debit
note.
You can use the following features on this screen.
•
Click Edit or the Credit/Debit link to view or edit the credit or debit
note. This opens the Sage 300 O/E Credit/Debit Note Entry form.
•
Click any active link to view more details.
•
For example, in the header section of the form, you can click the
Optional Fields link (where available) to view optional fields for the
overall credit/debit note. To view optional fields for the credit/debit
detail line, click any Yes link in the Optional Fields column.
•
In the detail section of the form, you can click the Item or Location
link.
Integration Guide
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Using Sage 300 Inquiry
Viewing All Shipments
You can view all Sage 300 O/E shipments, including those which do not
have a corresponding order.
To view all shipments:
•
On the O/E Inquiry screen, click All Shipments.
A list of all shipments appears.
Use the following features on this screen:
•
Filter. Enter search criteria into the Filter tab to see specific
shipments. Click Filter in the right sidebar.
•
Shipment Number. Click the Shipment Number link to view details
about the shipment number.
•
Drill Down. Click the Drill Down icon to view detailed information for
the shipment (or receipt). The Shipment Detail form opens.
Click any link in the Drill Down form to view more detailed information
about the shipment (or receipt).
You can also create or view any invoices for each shipment from the
shipment drill down.
Viewing Pending Shipments
You can view O/E Orders with pending shipments on the O/E Inquiry
screen.
To view O/E pending shipments:
On the O/E Inquiry screen, click Pending Shipments.
•
A list of pending shipments for the current customer appears.
You can use the following features on this screen:
Filter. To refine your list of displayed pending shipments, enter search
criteria and click Filter in the right sidebar. For example:
•
You can choose to display only the pending shipments that fall within
the range of expected shipment dates, item numbers, or locations
that you specify.
Note: Filtering is done on a “per detail line” basis. For example, an
order will be displayed in the list if one of its detail lines has an
expected shipment date that falls within the specified expected
shipment date range.
7–40
Sage CRM 7.3 for Sage 300
Using Sage 300 Inquiry
•
In the Order Type field, you can choose the type of orders to
display, or choose to display all orders.
Order Number. To edit an order in the list, click its Order Number link.
This opens the Sage 300 Order Entry form in a new window.
Drill Down. To view an order in more detail, click the Drill Down button
for the order. This opens the Order Detail form.
Click any active link to view more details. For example:
•
Click the Optional Fields link (where available), to view optional fields
for the overall order. You can also click the Order Number link and
Customer link to view information on the Sage 300 forms.
•
To display more information about an item or the location, click the
link in the Item column or the Location column.
•
In the On Purchase Order column, you can click any Yes link to view
all the purchase orders that contain the item.
Viewing Item Sales History
To view item sales history:
1. Click the O/E Inquiry tab.
2. Select the Sales History option.
3. Specify filter criteria for the Item Sales you want to see.
4. In the right sidebar, click Filter.
If there are sold items that match your criteria, a list appears below
the Filter tab.
Integration Guide
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Using Sage 300 Inquiry
5. Click any active link to view more details. For example, click the link in
an item’s Period column to display sales history detail of the item
during the selected period.
Click any active link on this form to display more information. For
example, click the Trans. Number link or the Order Number link to
open the associated Sage 300 Order Entry forms.
Click the Serial or Lot Numbers link (where available) to view
detailed information about serial and lot numbers for this transaction.
For O/E invoices and all P/O transactions which were
upgraded from previous Sage 300 versions, the serial and lot
numbers links will display as “No” and will not be active.
Note:
Viewing Customer Price List
This section describes the forms and procedures for the O/E Customer
Price List option of the O/E Inquiry screen. The list displays item pricing
information for items that are priced using the customer’s default price
list.
You can click the Drill Down icon to display all pricing information
including sale pricing and how discounts are calculated.
To view customer price list:
1. On the O/E Inquiry screen, click Customer Price List.
2. The customer price list appears and displays information including the
current base price and sale price based on the customer’s default price
list.
7–42
Sage CRM 7.3 for Sage 300
Using Sage 300 Inquiry
You can now:
•
Click the Item Number link to view details about the item.
•
Click the Drill Down icon to view detailed pricing information.
Viewing Serial and Lot Number Sales History
This section describes the forms and procedures for the O/E Serial and Lot
Number Sales History options of the O/E Inquiry screen.
The Serial and Lot Numbers menu displays transactions and transaction
details for customer transactions with serials and lots.
To view serial and lot number sales history:
•
On the O/E Inquiry screen, click Serial Number Sales History or Lot
Number Sales History.
The Sales History screen appears.
You can now:
•
Filter. Enter search criteria to refine the list of transactions
displayed. Click Filter in the right sidebar.
•
Drill Down. Click the Drill Down icon to view detailed information
about the transaction.
Purchase Orders (P/O) Inquiry
You can view and modify Purchase Order documents from the P/O Inquiry
tab within the context of a vendor. This tab appears only for companies
with a Sage 300 vendor number.
Integration Guide
7–43
Using Sage 300 Inquiry
Creating a New Purchase Order
To create a new purchase order:
1. On the P/O Inquiry tab, select New Purchase Order.
The Sage CRM Purchase Order Entry screen appears.
2. Complete the form.
3. Click Post.
You can create new orders, receipts, and invoices from the
Drill Down screens for each of these transactions. For example, you
can create a new receipt from the order Drill Down, or a new
invoice from the receipts Drill Down.
Tip:
Viewing Credit/Debit Notes
To view credit notes and debit notes:
1. Click a vendor’s P/O Inquiry tab.
2. Select the Credit/Debit Note option. A list of credit notes and debit
notes appears, if available.
7–44
•
To refine the list of documents, you can display only the credit
notes and debit notes that fall within a range of dates that you
specify.
•
To create a credit note or debit note, click New in the right
sidebar.
•
To view or edit the credit note or debit note, click the
Credit/Debit Note Number link. This opens the Sage 300
Credit/Debit Note Entry form.
•
Click the Drill Down icon to view a summary of the credit or debit
note.
Sage CRM 7.3 for Sage 300
Using Sage 300 Inquiry
You can use the following features on this screen:
−
Click Edit or the Credit/Debit Number link to view or edit the
credit or debit note. This opens the Sage 300 O/E Credit/Debit
Note Entry form.
−
Click any active link to view more details.
For example, in the header section of the form, you can click
the Optional Fields link (if available) to view optional fields for
the overall credit/debit note. To view optional fields for a detail
line, click the Yes link (if available) in the Optional Fields
column.
−
Click the Item or Location link in the detail section of the
form.
Viewing All Receipts
This section describes the forms and procedures for the P/O All Receipts
option of the P/O Inquiry screen.
To view all receipts:
On the P/O Inquiry screen, click All Receipts.
•
A list of all receipts appears.
You can use the following features on this screen:
•
Filter. Enter search criteria into the Filter tab to see specific
shipments. Click Filter in the right sidebar.
•
Receipt Number. Click the Receipt Number link to view details
about the receipt.
•
Drill Down. Click the Drill Down icon to view detailed information
for the receipt. The Receipt Information form opens.
Click any link in the Receipt Information form to view more information
about the receipt.
You can also create or view any invoices for each receipt from this form.
Viewing Pending Receipts
This section describes the forms and procedures for the P/O Pending
Receipts option on the P/O Inquiry screen.
To view pending receipts:
•
On the P/O Inquiry tab, click Pending Receipts.
Integration Guide
7–45
Using Sage 300 Inquiry
A list of pending receipts for the current vendor is displayed.
You can use the following features on this screen:
Filter. To refine your list of displayed pending receipts, enter search
criteria in the Filter section, and then click the Filter icon on the right
sidebar. For example:
•
You can display only the pending receipts that fall within the range of
expected arrival dates, item numbers, or locations that you specify.
Note: Filtering is done on a “per detail line” basis. For example, an
order appears in the list if one of its detail lines has an expected arrival
date that falls within the range of arrival dates you specify.
•
In the Purchase Order Type field, you can select one type of
purchase order to display, or display all purchase orders.
Order Number. To edit an order in the list, select its Purchase Order
Number link. This opens the Sage 300 Purchase Order Entry form in a new
window.
Drill Down. To view a purchase order in more detail, click the Drill
Down icon for the order. This opens the Purchase Order Information
form.
Click any active link to view more details. For example:
7–46
•
Click the Optional Fields link (where available), to view optional
fields for the overall order. You can also click the Purchase Order
Number and Vendor links to view information on the respective
Sage 300 forms.
•
To display more information about an item or a location, click the
link in the Item Number column or the Location column.
Sage CRM 7.3 for Sage 300
Using Sage 300 Inquiry
Viewing Purchase History
To view purchase history:
1. Click the P/O Inquiry tab.
2. Select the Purchase History option.
3. Specify filter criteria for Purchase History items you want to see.
4. In the right sidebar, click Filter.
If purchased items exist that match the criteria you specified, a list
appears below the Filter section.
5. Click any active link to view more details. For example, click the link in
an item’s Fiscal Period column to display purchase history detail for
the item during the selected period.
Click any active link on this form to display more information. For
example, click the Document Number link to open the associated
Sage 300 Order Entry form.
Click the Serial or Lot Numbers link (if available) to view detailed
information about serial and lot numbers for this transaction.
Note: For Purchase Orders transactions that were upgraded from versions
earlier than Sage 300 5.6, the serial and lot numbers links appear as
“No,” and are not active.
Integration Guide
7–47
Using Sage 300 Inquiry
Viewing Vendor Contract Costs
This section describes the forms and procedures for the P/O Vendor
Contract Costs option on the P/O Inquiry tab. The list displays item pricing
information for items that are priced using the vendor’s default price list.
Click the Drill Down icon to display all pricing information, including how
discounts are calculated, sale pricing, and contract pricing.
To view vendor contract costs:
1. On the P/O Inquiry tab, click Vendor Contract Costs.
2. The vendor contract costs appear with information including the
current base price and sale price based on the vendor’s default price
list.
You can now:
•
Click the Item Number link to view details about the item.
•
Click the Drill Down icon to view detailed pricing information.
Viewing Serial and Lot Number Purchase History
This section describes the forms and procedures for the P/O Serial and Lot
Number Purchase History options of the P/O Inquiry tab.
To view serial and lot number purchase history
•
On the P/O Inquiry tab, click Serial Number Purchase History or
Lot Number Purchase History.
The serial or lot number purchase history screen is displayed.
You can now:
−
Filter. Enter search criteria to refine the list of transactions
displayed. Click Filter in the right sidebar.
−
Drill Down. Click the Drill Down icon to view detailed information
about the transaction.
Viewing or Editing Requisitions
To view or edit requisitions:
•
On the P/O Inquiry screen, click Requisitions.
A list of requisitions for the current vendor appears.
7–48
Sage CRM 7.3 for Sage 300
Using Sage 300 Inquiry
You can use the following features on this screen:
Filter. To refine your list of documents displayed, enter search criteria,
and then click Filter in the right sidebar. For example:
−
To include completed documents in the list, select the Include
Completed Transactions check box.
−
You can choose to display only the requisitions that fall within the
range of dates that you specify.
New. Click New in the right sidebar to create a new requisition. This
opens the Sage 300 P/O Requisition Entry form in a new window.
Complete the form, and then click Add.
Requisition Number. To edit or view a requisition in the list, click the
Requisition Number link. This opens the Sage 300 P/O Requisition Entry
form in a new window.
Drill Down. To view a requisition in more detail, click its Drill Down
button. This opens the Requisition Information screen:
−
To edit or view the requisition, click Edit in the right sidebar or
the Requisition Number link. This opens the Sage 300 P/O
Requisition Entry form in a new window.
−
To view vendor details, click the Vendor link to open the
Sage 300 A/P Vendors form in a new window.
−
Click the Optional Fields link (where available) to view
optional fields information.
On the Requisition Lines tab, click any link to view more information.
For example:
−
To view vendor details, click the Vendor link in the grid to open
the Sage 300 A/P Vendors form in a new window.
−
To view more details about an item number or location, click its
link.
Integration Guide
7–49
Using Sage 300 Inquiry
Viewing or Editing Returns
To view or edit returns:
On the P/O Inquiry screen, click Returns.
•
A list of returns for the current vendor appears.
You can use the following features on this screen:
Filter. To refine your list of documents displayed, enter the fields in the
Filter section, and click the Filter button. For example:
•
To include completed documents in the list, select Include
Completed Transactions.
•
You can choose to display only the returns that fall within the range
of dates that you specify.
New. Click New in the right sidebar to create a new return. This opens
the Sage 300 P/O Return Entry form in a new window. Complete the form
and click Post.
Return Number. To edit or view a return in the list, click this link. This
opens the Sage 300 P/O Return Entry form in a new window.
Drill Down. Click the Drill Down icon to view a return in more detail.
This opens the Return Information screen:
On the Return Information screen:
7–50
•
Click Shipping & Billing Addresses in the right sidebar to view the
addresses.
•
Click Edit or the Return Number link to view or edit the return.
This opens the Sage 300 P/O Return Entry form in a new window.
•
Click the Vendor link to view vendor details. This opens the
Sage 300 A/P Vendors form in a new window.
•
Click the Optional Fields link (if available) to view optional fields
information.
Sage CRM 7.3 for Sage 300
Using Sage 300 Inquiry
On the Return Lines tab, click any link to view more information, such as
the Item Number link or Location link.
Accounts Receivable (A/R) and Accounts Payable (A/P) Inquiry
From the A/R Inquiry or A/P Inquiry screens, you can choose to display a
list of posted documents or a list of unposted Accounts Receivable or
Accounts Payable documents.
The procedures that follow describe A/R Inquiry features. The A/P Inquiry
screen functions are similar, so you can also follow these procedures when
you use A/P Inquiry.
Viewing Posted Transactions
To view posted transactions:
•
On the A/R Inquiry screen, click Posted Transactions.
A list of posted Sage 300 A/R documents (such as invoices, receipts,
refunds, and so on) appears for the currently displayed customer.
You can use the following features on this form:
Filter. Enter filtering criteria to refine the list of documents displayed.
Click Filter in the right sidebar.
New Invoice / Receipt / Refund. To create a new Sage 300 A/R
document, select one of the following choices from the right sidebar: New
Invoice, New Receipt, or New Refund. Each choice opens the
appropriate Sage 300 Accounts Receivable form in a new window.
Document Number link. To edit or view the details of a document, click
the Document Number link. This opens the document in the Sage 300
A/R form.
Applied Details. To view a list of documents that have been applied to a
given document, select the document’s Applied Details button. The
Applied Details form appears.
You can click the Reference Document No. link to view the document
details on the Sage 300 A/R form.
Drill Down. To view a document in more detail, select its Drill Down
button. The Document Details form is displayed.
Integration Guide
7–51
Using Sage 300 Inquiry
The top portion of the form displays the document header information.
The detail lines appear below the document header. All documents that
have been applied to the document appear below the detail lines.
On this form you can:
•
Click Edit or New on the right sidebar to edit or create a document.
Either choice opens the associated Sage 300 A/R (or A/P) form.
•
Click the Optional Fields link (where available), to view optional
fields associated with the overall document. You can also click the
Document Number link to open the document in the Sage 300 A/R
(or A/P) form.
Viewing Unposted Invoices
To view unposted invoices:
On the A/R Inquiry screen, click Unposted Invoices.
•
A list of unposted A/R invoices appears for the currently displayed
customer.
You can use the following features on this form:
New. Click New on the right sidebar to create a new Sage 300 A/R
invoice. This opens the Sage 300 A/R Invoice Entry form.
Document Number. Click the Document Number link to edit or view
the details of a document. The Sage 300 A/R Invoice Entry form appears.
Drill Down. To view a document in more detail, select its Drill Down
button. The Document Details form appears.
You can use the following features on this form:
•
7–52
New. Click New on the right sidebar to create a new Sage 300 A/R
invoice. This opens the Sage 300 A/R Invoice Entry form.
Sage CRM 7.3 for Sage 300
Using Sage 300 Inquiry
•
Edit or view document. Click Edit in the right sidebar or the
Document Number link to edit or view the details of a document.
This opens the document in the Sage 300 A/R form.
•
Optional Fields Click the Optional Fields link (where available) to
display optional fields information.
Viewing Unposted Receipts
To view unposted receipts:
On the A/R Inquiry screen, click Unposted Receipts.
•
A list of unposted A/R receipts appears for the currently displayed
customer.
You can use the following features on this form:
New. Click New in the right sidebar to create a new Sage 300 A/R
receipt. This opens the Sage 300 A/R Receipt Entry form.
Edit or view document. Click the Check/Receipt No. link to edit or
view the details of a document. This opens the document in the Sage 300
A/R Receipt Entry form.
Drill Down. Click the Drill Down icon to view a document in more detail
The Document Details form is displayed.
You can use the following features on this form:
•
New. Click New in the right sidebar to create a new Sage 300 A/R
receipt. This opens the Sage 300 A/R Receipt Entry form.
•
Edit or view document. Click Edit in the right sidebar or the
Document Number link to edit or view the details of a document.
This opens the document in the Sage 300 A/R form.
•
Optional Fields. Click the Optional Fields link (where available) to
display optional fields information.
Integration Guide
7–53
Using Sage 300 Inquiry
Viewing Unposted Refunds
To view unposted refunds:
On the A/R Inquiry screen, select Unposted Refunds.
•
A list of unposted A/R refunds appears for the currently displayed
customer.
You can use the following features on this form:
New. Click New on the right sidebar to create a new Sage 300 A/R
refund. This opens the Sage 300 A/R Refund Entry form.
Edit or view document. Click the Document Number link to edit or
view the details of a document. This opens the document in the Sage 300
A/R Refund Entry form.
Drill Down. Click the Drill Down icon to view a document in more detail,
The Document Details form appears.
You can use the following features on this form:
•
New. Click New in the right sidebar to create a new Sage 300 A/R
refund. This opens the Sage 300 A/R Refund Entry form.
•
Edit or view document. Click Edit in the right sidebar or the
Document Number link to edit or view the details of a document.
This opens the document in the Sage 300 A/R form.
•
Optional Fields. Click the Optional Fields link (where available) to
display optional fields information.
Project and Job Costing (P/M) Inquiry
If you use Sage 300 Project and Job Costing, you can view or modify
Project and Job Costing contracts within the context of a company from
the P/M Inquiry screen.
For a customer, the P/M Inquiry screen displays the following options:
7–54
Sage CRM 7.3 for Sage 300
Using Sage 300 Inquiry
For a vendor, the P/M Inquiry screen displays only the Transaction
History option.
Creating a New Contract
To create a new contract:
1. Select a customer.
2. On the P/M Inquiry tab, click New Contract.
3. Complete the form.
4. Click Add.
Viewing and Editing Contracts
To view and edit contracts:
On the P/M Inquiry screen, click All Contracts.
•
A list appears with all contracts for a customer.
Notes:
•
If a contract does not have any projects, then the contract will not
appear in the list.
•
If a contract does not have any projects set for the contract
customer, then the contract will not appear in the list.
•
If a contract has projects that have been assigned multiple
customers, you will see that contract displayed in the list when you
choose to view all contracts for any of the associated customers.
You can do the following on this form:
•
To refine the list of contracts displayed, enter search criteria in the
filter and click Filter in the right sidebar. For example, you can
choose to display only the documents that fit the contract status you
specify, or that fall within the range of dates that you specify.
Integration Guide
7–55
Using Sage 300 Inquiry
Drill down to
contract summary
•
•
Click New on the right sidebar to create a contract. This opens the
Contract Maintenance form in a new window. Complete the form and
click Add.
•
Click the Contract link to view or edit a contract. This opens the
Contract Maintenance form in a new window.
•
Click the Customer Number link to view more customer
information. This opens the Sage 300 A/R Customers form.
Click the Drill Down icon to view a summary of a contract. This opens
the Contract Summary form, which displays contract information, and
a list of projects associated with the contract.
On the Contract Summary form, you can do the following:
Project Details
7–56
•
Click Edit in the right sidebar or the Contract link to view or edit
the contract. This opens the Sage 300 Contract Maintenance form.
•
Click the Optional Fields link (where available) to view the
optional fields associated with the contract.
•
Click the Customer link to view customer information.
To view more details about a project, click a link in the Project column to
open the following screen:
Sage CRM 7.3 for Sage 300
Using Sage 300 Inquiry
Click the Optional Fields link (where available) to view the optional fields
associated with the project. You can also click the Contract or Customer
link to view contract or customer information.
The Project Detail form also lists transaction documents associated with
the project.
To list only certain documents, specify filter criteria and click the Filter
button. For example, to list only Accounts Receivable documents, select
“A/R Only” in the Applications field.
You can view some documents, such as Accounts Receivable invoices, in a
Sage 300 form. To view these documents, click any active link in the
Document Number column.
Drill down to
Transaction Details
To view a summary of a transaction, click the Drill Down button to open
the following form:
On the Transaction Information form, you can click any link to view more
details. For example, you can click the Contract or Customer links, or
the Document Number link (if available).
Integration Guide
7–57
Using Sage 300 Inquiry
Viewing Contract Transaction History
To view contract transaction history:
On the P/M Inquiry tab, click Transaction History.
•
The Transaction History screen appears.
Contract with
multiple customers
For a contract with projects that have been assigned multiple customers,
you can view the transaction history of that contract or project for any of
the associated customers.
You can do the following on this form:
•
To display only transactions of your choice, specify filter criteria and
click the Filter button. For example, to display only transactions
which originated in Purchase Orders, select P/O Only in the
Application field.
•
Click a Drill Down icon for more information about a transaction.
This opens the Transaction Information form.
•
For more information about a contract, click the link in the Contract
column to open the Contract Maintenance form in a new window.
•
For more information about a document, click an active link in the
Document Number column to open a Sage 300 form in a new
window.
•
For more information about a resource, click an active link in the
Resource column.
Return Material Authorization (R/A) Inquiry
If you use Sage 300 Return Material Authorization (RMA), you can view or
modify return authorization documents within the context of a company
on the R/A Inquiry screen.
For a customer, the R/A Inquiry screen provides the following options:
The R/A Inquiry screen does not provide the option to create
a new return authorization for a vendor.
Note:
7–58
Sage CRM 7.3 for Sage 300
Using Sage 300 Inquiry
Creating a New Return Authorization
To create a new return authorization:
1. On the R/A Inquiry screen, click New Return Authorization.
The Return Authorization form opens in a new window.
2. Complete the form and click Add.
You can also create a return authorization from the screen that lists return
authorizations.
Viewing or Editing Return Authorizations
To view or edit return authorizations:
On the R/A Inquiry screen, click All Return Authorizations.
•
A list of return authorizations appears.
You can do the following on this form:
To refine your list of displayed transactions, enter search criteria in
the filter and click Filter in the right sidebar. For example:
•
Drill down to
RA summary
•
−
To include completed transactions in the list, select Include
Completed Transactions.
−
Display only the transactions that fall within the range of dates that
you specify.
•
Create a return authorization for a customer by clicking New on the
right sidebar to open the Return Authorization form in a new window,
completing the form, and clicking Add.
•
Use a Sage 300 form to view or edit a return authorization by
clicking the contract’s link in the All Return Authorizations
column. This opens the Return Authorization form in a new window.
Click the Drill Down icon to view a summary of a return
authorization. This opens the Return Authorization Summary form,
which displays the return authorization’s general information and
detail lines.
Integration Guide
7–59
Now You Can...
On the Return Authorization Summary form, you can do the following:
−
Click Shipping & Billing Addresses on the right sidebar to view
shipping information.
−
Click Edit on the right sidebar or the RA Number link to view or
edit the return authorization.
−
Click links in the Return Authorization Information section of the
form to view more details about the customer or a document (such
as the return authorization document, last customer order,
customer credit note, or vendor return).
−
Click the Optional Fields link (where available) to view optional
fields for the return authorization.
−
In the detail section of the form, click any links in the Customer
Original Invoice column or Vendor Original Receipt column.
−
In the details section of the form, click the link in the Item
Number and Location columns to open a form that displays more
item information, and the locations where the item can be found.
Now You Can...
7–60
•
View and modify company and opportunity information in Sage CRM.
•
Import national accounts.
•
Change customer and vendor numbers.
•
Create and work with O/E quotes and orders.
•
Use Sage 300 Inquiry features to view and edit documents and
transactions.
Sage CRM 7.3 for Sage 300