Operating instructions
(en)
tiptel Ergophone 6020+/6021+
tiptel
Important information
This phone is intended for inexperienced users. The factory settings
only make available the functions that are generally used most often.
This manual therefore concentrates primarily on these basic functions.
Use menu option "User level settings" in the "Settings" menu to switch
the phone from "Beginner mode" to "Advanced mode". Additional
functions then become available to you.
Note:
If you change phone settings in "Advanced mode", these
changes remain available even if you later revert back to
"Beginner mode".
All options in the Main menu described in this manual are in the factory settings for the device. You can mask the main menu options that
you do not intend to use via menu option "Visibility main menu" in the
"Settings" menu.
For safety reasons, the battery switches off before it is totally
discharged. If you have not used the telephone for a long time,
wait up to 10 minutes after you have plugged in the charger. This
switches the battery back on and the charging process starts.
Table of contents
Table of contents
Important information............................................................... 2
Table of contents ...................................................................... 3
Safety information .................................................................... 7
Initial use................................................................................... 9
Check the contents ................................................................ 9
Installing the SIM card(s), memory card and battery ........... 9
Switching on the phone ......................................................... 11
Setting the date and time....................................................... 11
Charging the battery .............................................................. 11
Telephone controls .................................................................. 13
Controls on the keypad ......................................................... 13
Controls on the back.............................................................. 15
Features on the front side ...................................................... 15
Controls on the left ................................................................. 15
Controls on the right .............................................................. 16
Features on the underside ..................................................... 16
Display symbols ....................................................................... 17
General information on using the phone ................................ 18
Custom setup ........................................................................... 19
Using the phone as you want to ............................................ 19
Call signalling as you want it ................................................. 20
Making calls as you want to .................................................. 21
Dual-SIM ................................................................................... 22
Outgoing calls ........................................................................ 22
Incoming calls ........................................................................ 23
Sending an SMS/MMS........................................................... 23
Call histories ........................................................................... 23
Settings .................................................................................. 23
3
Table of contents
Making and accepting calls ..................................................... 24
Accepting calls ....................................................................... 24
Rejecting calls ........................................................................ 24
Calling with direct dial ............................................................ 24
Dialling with redial function .................................................... 25
Dialling with speed dial .......................................................... 25
Dialling from the contacts ...................................................... 25
Functions available during a call ........................................... 26
Contacts .................................................................................... 27
Options ................................................................................... 27
Call....................................................................................... 27
Send message .................................................................... 28
Add new contact ................................................................. 28
Edit....................................................................................... 29
Delete .................................................................................. 29
Additional options ............................................................... 29
Main contacts ......................................................................... 29
Messages (SMS) ...................................................................... 31
Viewing received messages .................................................. 31
Sending messages ................................................................ 31
Writing message text ............................................................. 32
More message options ....................................................... 32
Silent mode ............................................................................... 34
Call history ................................................................................ 35
Displaying missed calls ......................................................... 35
Camera ...................................................................................... 36
Storage ................................................................................... 36
Image viewer .......................................................................... 36
Transferring photos to a computer ..................................... 37
Magnifier function .................................................................... 38
4
Table of contents
FM radio .................................................................................... 39
Radio mode options .............................................................. 39
Channel list .......................................................................... 39
Auto search ......................................................................... 39
Loudspeaker ....................................................................... 40
Additional options ............................................................... 40
Sound recorder......................................................................... 41
Recorder options ................................................................... 41
New record .......................................................................... 41
List ....................................................................................... 41
Settings................................................................................ 41
Additional options ............................................................... 42
Alarm ......................................................................................... 43
Calculator.................................................................................. 44
Tasks ......................................................................................... 45
Services .................................................................................... 46
Bluetooth................................................................................... 47
Settings ..................................................................................... 48
Phone settings ....................................................................... 48
Time and date ..................................................................... 48
Tone settings ....................................................................... 48
Volume ................................................................................ 49
Alert type ............................................................................. 49
Language ............................................................................ 49
Font size .............................................................................. 49
Additional phone settings ................................................... 49
User level settings .................................................................. 50
Security settings..................................................................... 51
Additional settings ................................................................... 51
Call settings ............................................................................ 51
Visibilty main menu ................................................................ 52
Order main menu ................................................................... 52
Emergency settings ............................................................... 53
5
Table of contents
Dual SIM settings ................................................................... 53
Network settings .................................................................... 53
Connectivity............................................................................ 53
Restore factory settings ......................................................... 53
Connection to a computer ....................................................... 55
Emergency call ......................................................................... 56
Testing the emergency call function ..................................... 57
Emergency call configuration ................................................ 58
Emergency button on/off .................................................... 58
Emergency numbers........................................................... 58
Confirmed emergency call On/Off ...................................... 59
Password protection On/Off ............................................... 59
Cancelling an emergency call ............................................... 60
Important information on emergency functions .................... 60
Appendix ................................................................................... 61
Warranty ................................................................................. 61
Guarantee .............................................................................. 61
Declaration of conformity ....................................................... 61
Disposal.................................................................................. 62
6
Safety information
Safety information

Only use the phone at places where it is permitted. The use of
mobile phones is generally prohibited in hospitals and aircraft,
and at filling stations.

Do not open the device yourself and do not attempt repairs on
your own. Repairs may only be performed by qualified specialists.

Do not expose the phone to smoke, chemicals, humidity, dust
or excessive heat (direct sunlight).

Keep the phone and accessories away from children.

The phone's speaker can be set to a very loud volume. Check the volume before use to avoid damaging your hearing. Excessive exposure to loud
sounds can cause hearing damage.

When driving, only use this phone with an approved handsfree set. Observe the legal regulations specific to the country
of use.

Keep the phone 20cm from any implanted pacemaker. Switch
off the phone immediately if you feel or suspect any impairment.

Do not use any power supply unit other than the one supplied.

Only use original accessories and batteries.

The phone is not waterproof. Avoid contact with liquids.

Do not rely exclusively on your mobile phone's emergency
function in emergencies. Establishing an emergency connection may not always be possible for technical reasons.

Dispose of the device and the battery in line with environmental guidelines. Your local waste disposal provider offers collection points for electronic waste and batteries. Do not dispose
of the device or battery in household rubbish or throw into a
fire.
7
Safety information

Please dispose of packaging materials in line with local regulations.
8
Initial use
Initial use
Check the contents
Included in the delivery:

tiptel Ergophone 6020+/6021+ mobile phone

Power supply unit

Charger

Li-Ion 3.7 V/800mAh battery pack

Headset

Operating instructions
Installing the SIM card(s), memory card
and battery
The SIM card(s), battery and memory card must be installed before
the phone is used for the first time. SIM cards are available from your
service provider. A memory card (not included) is required to send
multimedia messages (MMS), to save photos with the integrated
camera and to record voice notes with the integrated recorder. The
Ergophone 6020+/6021+ supports Micro SD memory cards with a
capacity of up to 16 GB - these can be purchased on the accessories
market and at electronics shops.
Fig. 1
Fig. 2
Fig. 3
9
Fig. 4
Initial use
Remove the case cover on the back of the device to insert the SIM
card(s), the battery and a memory card. Press the casing cover and
slide it downward until it can be removed (Fig. 1).
Slide the metal catch of the slot for the first SIM card (SIM1) towards
the top of the device and fold it upward (Fig. 2). Exercise extra care
here.
Carefully install the (first) SIM card in the card holder. After the card is
inserted, the metal holder is pushed forward, so that it secures the
card and can no longer slide upward (Illustration 3). Exercise extra
care here. If the metal holder does not slide easily, it is usually an indication that the card is not inserted correctly.
If you have the dual-SIM version and want to use the phone with two
SIM cards, install the second SIM card in the same way as the other
slot (underneath the emergency button).
The battery is inserted next (only possible in the correct position - Fig.
4).
Then replace the case cover and slide it towards the emergency button until it clicks into place.
Note:
The phone can be used without a memory card but A
memory card (not included) must be installed if you want
to take photos with the integrated camera or use the integrated recorder for voice messages and phone conversations. The device supports Micro SD memory card
capacities up to 16 GB.
10
Initial use
Switching on the phone
To switch on the phone, press the red hang up key for 3 to 5 seconds
.
You are then prompted to enter the SIM card PIN (if enabled for the
SIM card). Enter the PIN via the keyboard, then press the OK key
).
(
Note:
In "Settings"
"Security Settings", you can change the
SIM card PIN and enable/disable the prompt.
Setting the date and time
After switching on for the first time (and when the battery is removed
for longer periods), the telephone automatically synchronises date
and time from the service provider network.
If your service provider does not support this functionality, the date
and time must be set manually. To do this, press the left Display key
under "Menu", then keep pressing the "down arrow" key
unkey under "OK" three
til "Settings" is displayed. Then press the
times to access "Settings", then "Telephone Settings", then "Time and
date". Select "Set date" then "Set time", and use the keypad to enter
the current date and time.
key under
You can close the settings by repeatedly pressing the
"Back", and also by pressing the red hang-up key
once.
The correct date and time are then shown on the display.
Charging the battery
A charger and a power supply unit are supplied with your phone. Insert the small connector on the power supply unit into the jack on the
rear of the charger cradle, then plug the power supply unit into the
wall socket.
11
Initial use
Note:
Stickers with arrows are affixed to the charger connector
and the charger cradle. The two arrows must be pointing
at each other when the connector is plugged into the
charger cradle. If it is not easy to insert the connector into the jack, check the direction and avoid applying force.
Place the telephone in its closed position in the charger; the battery
now charges. During the charging process, the red battery LED at the
front of the device blinks. When the charging process is complete, the
battery LED goes out.
Note:
Instead of charging via the charger cradle, the power
supply plug can also be connected directly to the jack
on the underside of the telephone. The battery can also
be charged via a computer's USB connector. In both
cases, the arrow on the connector must be pointing towards the back of the phone (towards the SOS button).
Battery performance diminishes over time. If you notice after a time
that you need to recharge your phone more frequently, replace the
battery.
For safety reasons, the battery switches off before it is totally
discharged. If you have not used the telephone for a long time,
wait up to 10 minutes after you have plugged in the charger. This
switches the battery back on and the charging process starts.
12
Phone controls
Telephone controls
The telephone has controls and displays on the front and back, along
with the left, right and lower sides, and on the keyboard when in the
open position.
Controls on the keypad
1
2
2
3
4
5
6
7
8
10
9
11
1
Up and
Down
arrows
Navigation within menus.
13
Phone controls
2
Display
keys
Selection of the functions displayed in the bottom
left and right (different depending on phone status). In standby, access to the main menu (left
Display key) and access to Contacts (right Display key).
3
Dial key
Used for dialling after entering a number, accepting calls whilst the phone is ringing. In standby,
call redial.
4
Hang-up
key
Used to end calls, to reject calls whilst the phone
is ringing, to switch the phone on and off with
prolonged pressing In menus, return to standby.
5
SMS key
Access to text messages.
6
Camera
key
Start the camera function. Activation of the camera function.
7
Magnifier
key
Activates the magnifier function.
8
Call of the answering machine with prolonged
pressing.
9
Prolonged pressing is used to enable/disable Silent mode. Press twice to enter the "+" sign. Entry
of special characters in text entries.
10
Change of input method in text entries.
11
Used to enter spaces in text entries.
14
Phone controls
Controls on the back
This is where the emergency button and loudspeaker are.
Pressing the emergency button for about 2 seconds activates the emergency function.
Please refer to the "Emergency" section for a description of this function.
Features on the front side
Here, you'll find four LEDs, and above these the
integrated camera.
The red LED at top left blinks when the telephone is charging.
The green LED at top right blinks for incoming
calls, the blue LED at bottom left for incoming
short messages (SMS). Both LEDs flashing indicates calls and messages received in your absence.
The LED at right bottom blinks when a configured alarm rings.
Controls on the left
On the left is a rocker switch marked + and – It allows you
to control the volume while calling. It is also used to adjust
the volume of the integrated radio and recorder.
15
Phone controls
Controls on the right
On the right side, you'll find the connection jack for the
headset, along with the micro USB jack.
The micro USB jack is used to charge the battery with the
power supply unit or with the USB cable on the computer.
Features on the underside
The underside has the contacts for the charger.
16
Display symbols
Display symbols
The signal strength of the wireless network is displayed on the left of
the display and the battery charge status on the right. Additional
symbols are displayed depending on the particular situation.
Symbol
Description
Signal strength of the wireless network. In dual-SIM
mode, the left-hand symbol shows the signal strength
of the SIM1 network, the right-hand symbol that of the
SIM2 network.
Battery charge status.
Unread text message(s) (SMS or MMS) on SIM1/SIM2.
Call(s) received in your absence on SIM1/SIM2.
Silent profile enabled/disabled.
Call divert for SIM1/SIM2 enabled.
Alarm enabled.
Headset connected.
Compatibility with Bluetooth devices enabled.
Roaming. The phone is registered in a network
abroad.
The phone is connected to a computer.
Data transmission active.
17
General information on using the phone
General information on using the phone
The left and right Display keys
have different functions depending on the status of the device. The functions currently available for
the keys are shown above the keys on the display.
The right-hand Display key is usually used to cancel the function or to
go back one step. Confirm functions or open the Options menu with
the left-hand Display key.
In standby, the left Display key calls up the main menu, the right Display key opens the contacts.
The
and
keys are used to select entries in menu lists.
is used to end a call, to reject a call and
The red hang-up key
(with prolonged pressing) to switch the device on and off. Within
menus, settings can be cancelled with this key.
is used for calling after entering a number, or
The green Dial key
to select a contact. Pressing this key in standby opens the list of recently called numbers for redial.
Prolonged pressing of the
key enables and disables Silent mode.
key enables you to toggle between upper and lower case
The
during the text entry of, for example, an SMS or a name in Contacts.
18
Custom setup
Custom setup
An ergonomic telephone should be simple to use and make communication more easy for the user. At the same time it should also meet
your needs, however individual they may be. The tiptel Ergophone
6020+/6021+ enables you to customise the phone to your needs in a
special way.
Note:
Some of these functions can only be set in "Advanced
mode", but are also available afterwards in "Beginner
mode".
Using the phone as you want to
Are you a new user wanting a mobile that enables you to "only" make
and receive calls quickly and easily, or are you an experienced user
who attaches importance to comprehensive functionality?
"Tell" this to your tiptel Ergophone 6020+/6021+ under Settings
User level settings.
In Settings, and when using the phone, the "Beginner mode" setting
only makes available functions that are normally used frequently. "Advanced mode" gives you access to the full functionality of the device.
As a new user, you are able to read and write text messages (SMS)
for example. As an experienced user, you can in addition use templates, create drafts and create multimedia messages (MMS).
Not using all of the phone's functions and do not want to be shown
functions that are not used?
Visibil"Tell" your tiptel Ergophone 6020+/6021+, under Settings
ity main menu, the functions you want to be shown in the main menu.
19
Custom setup
You want quick access to frequently used functions?
Order
"Tell" your tiptel Ergophone 6020+/6021+, under Settings
main menu, the order in which you want functions to be displayed.
Call signalling as you want it
Have a favourite tune and want to use it as the ringtone for your mobile?
Install in the mobile a memory card with the tune on it, and "tell" your
Phone settings
tiptel Ergophone 6020+/6021+, under Settings
Tone settings
Incoming Call, that you would like this tune to
be used.
Not only want to hear that you are being called, but also know who is
calling?
Save your contacts in the telephone's memory and select, in the contact details with caller ringtone, a specific ringtone for this caller. Or
use the integrated sound recorder to record a message, such as "William is calling", and select it as your caller ringtone.
Do you also want to see as well as hear who is calling?
"Tell" this to your tiptel Ergophone 6020+/6021+ by adding a picture
of the caller to the memory under Contacts. It is then shown on the
display for incoming and outgoing calls.
Good at remembering numbers and want the number of the caller to
be announced before the phone rings?
Phone
Tell your tiptel Ergophone 6020+/6021+, under Settings
Tone settings
Number announcement, that you
Settings
would like numbers to be announced.
20
Custom setup
Making calls as you want to
Want the phone to verbally repeat digits as you enter them to check
you are entering them correctly?
Phone
"Tell" your tiptel Ergophone 6020+/6021+, under Settings
settings
Tone settings
Keypad, that you would like to enable
"Talking keys".
Have a few contacts who you ring often?
Op"Tell" your tiptel Ergophone 6020+/6021+, under Contacts
Main contacts, who these contacts are and your mobile will
tion
always display them at the top of the contact list.
21
Dual-SIM
Dual-SIM
The tiptel Ergophone 6020+/6021+ is available in two versions. For
use with one or two SIM cards. The dual-SIM version can of course
also be used with just one SIM card.
You can tell which version you have by the "Dual-SIM" specification
on the outer packaging. The dual-SIM version has two SIM cards and
an SD memory card slot underneath the battery. The single-SIM version has here only one SIM card and one SD memory card slot.
Note:
The phone software generally supports two SIM cards.
The functions of the second SIM card cannot be used on
the single-SIM version however.
One example application for the dual-SIM version would be a businessperson who wants to be contactable on both business and private mobile numbers. Two SIM cards are used privately for stays
abroad for example. In addition to using a SIM card registered to your
domestic network, it is common abroad to buy a prepaid SIM card
from a provider with which calls, often to your home country, can
usually be made much cheaper that the roaming changes of your
domestic provider (the fees your provider charges for using the card
abroad via a foreign network).
The descriptions in this manual always assume the use of just one
SIM card. There are some differences when using two SIM cards in
the device.
Outgoing calls
For outgoing calls (be they manual entry of number, selection from
the contact list or from the call history), you are issued a prompt before the selection as to whether you wish to establish the connection
with SIM1 or SIM2.
22
Dual-SIM
Incoming calls
When the phone is in standby, it rings for both calls on SIM1 and calls
on SIM2. You can set up the ringtones for both SIM cards separately
in Phone settings
Tone settings.
Note:
If a call is being made with one of the two SIM cards, you
are not notified of a call on the other SIM card. The caller
hears the engaged tone in this case.
Sending an SMS/MMS
After selecting the recipients and before sending, you are issued a
prompt as to whether you want the connection to be established with
SIM1 or SIM2.
Call histories
For calls from the call histories, you are asked whether the call histories of SIM1 or SIM2 are displayed.
Settings
In Phone Settings
Tone settings, you can set different ringtones
on SIM1 and SIM2 for incoming calls and SMS/MMS messages.
If you only want to use one of the two SIM cards at specific times,
Dual-SIM Settings.
disable the other SIM card from Settings
23
Making and accepting calls
Making and accepting calls
Accepting calls
With an incoming call, the phone rings (provided the "Silent" profile is
not enabled) and vibrates (provided vibration is enabled in alert type).
The caller number is shown on the display. If the caller having the
number is stored in Contacts, the name of the caller is displayed instead of the number.
The call is accepted by pressing the green Dial key
With the right Display key
the call
.
, you can disable the ringtone during
Rejecting calls
Pressing the red hang up key
rejects an incoming call. The caller
hears the engaged tone. You can also press the right display key
twice.
Calling with direct dial
For direct dialling, enter the desired call number with the numeric
keys, then press the green Dial key
. The connection is established as required.
Note:
Always remember to dial a prefix when using mobile
networks. Via main menu
Settings
Phone settings
Tone settings
Keypad
Talking keys,
you can configure the phone to announce the numbers
you dial.
24
Making and accepting calls
Dialling with redial function
Pressing the green Dial key
without first entering a number when
the phone is in standby opens the call log. It shows you recently dialled numbers, and the calls you have accepted and missed.
and
keys, you can scroll up and down the call log.
With the
again dials the number selected.
Pressing the green Dial key
Dialling with speed dial
The phone has speed dial keys used to store numbers that are dialled frequently.
When the phone is in standby, the speed dial keys are accessed by
pressing digits - for about 2 seconds. The relevant number stored
is then dialled automatically.
Prolonged pressing of the
Note:
key calls the answering machine.
To use the speed dial keys, they must first be enabled
and configured in Settings
Call settings
Speed
dial. This is only possible in "Advanced mode". A prompt
is automatically shown for the answering machine number (if not already stored) after prolonged pressing of the
 key.
Dialling from the contacts
In standby, if you press the right Display key ("Contacts" in the display), contacts are called up and the first entry is displayed. Use arrow keys
and
to scroll up and down.
If one of the digit keys is pressed several times in quick succession,
the first entry starting with that particular letter is displayed. To display
the first entry beginning with "L" for example, press the  key three
times in quick succession.
25
Making and accepting calls
Pressing the green Dial key
directly dials the number selected.
Functions available during a call
During a call, you can toggle between hands-free and receiver mode
.
using the right display key
is the Options menu with the
Available using the left Display key
"Record" functions (recording of a call with the integrated sound recorder) and "Mute" (disabling of the microphone).
"'DTMF" is also available as an option in "Advanced mode".
26
Contacts
Contacts
A contact consists of a name and the corresponding call
number; it structures your phone book for calling subscribers and sending short text messages.
To access the contacts, press the right Display key
when the phone is in standby. The contacts are opened. You can also
access the contacts via the main menu, under "Contacts".
All contacts stored are displayed and the first contact is selected auand
keys enable you to switch within the
tomatically. The
contact list.
Pressing a digit key on the keypad (in quick succession when necessary) selects from the contact list the contact beginning with that letter. For example, pressing  once selects the first contact beginning
with the letter "M". Pressing  three times in quick succession selects
the first contact starting with the letter "O".
Pressing the green Dial key
calls the contact selected.
If more than one number is stored for a contact, the required number
can be selected here.
Options
Pressing the left display key
menu.
in the contact list opens the Options
Call
"Call" dials the phone number of the contact. Instead of selecting this
menu item, you can also simply press the green selector key
once the contact is open.
27
Contacts
Send message
Select "Send message" from the Options menu to write a short message (SMS) to the contact.
Add new contact
You can create a new entry with "Add new entry". Both "Name" and
"Number" open.
For contacts on the SIM card, "Name" and "Number" are available to
enter. For contacts saved on the phone, up to three numbers can be
entered, and separate ringtones and pictures can be specified for the
contacts.
First, select "Name" and press the left Display key
"Edit". Then
use the numeric keys to enter the name. Pressing a digit key once selects the first letter shown on it; successive pressing selects the following letters.
to enter a space character. The
keys enables you to
Press
toggle between upper and lower case, initial letter of a word in upper
case and the rest in lower case, and numerical entry only. Press the
key for a selection of special characters. Once you have entered
the name, press the left Display key and select "Done".
key, and press the left Display key
Next, select "Number" with the
. Enter the number using the numeric keys. After entering the
number, confirm with the left Display key
and select "Done".
Once the name and number are entered, press the right Display key
"Done", and confirm saving the new entry.
Once the contact has been created in the telephone memory, up to
three numbers are available to you instead of one. This enables you
to save the private, office and mobile numbers of a contact for example.
28
Contacts
Use "Associate ringtone" to select a ringtone other than the default
ringtone for a contact.
Tip:
You are also able to assign a recorded voice file as a
ringtone, such as "William is ringing". This voice file can
be recorded with the sound recorder integrated in the
phone.
In "Associate picture", you are able to select an image that is displayed when an incoming call is from, or an outgoing call is to, the
person.
Edit
Changes the settings for the contact selected.
Delete
Deletes the contact selected.
Additional options
Available to you as additional options in "Advanced mode" are the deletion of all contacts, copying single and multiple contacts, adding of
contacts to the blacklist, creation of main contacts and the memory
settings for contacts (SIM card or phone).
Main contacts
Contacts are read by the telephone from the SIM card and phone
memory, and shown in alphabetical order. The "Main contacts" option
enables you to define up to ten contacts for the top places in the contact list so that they can be accessed particularly quickly.
29
Contacts
Note:
The "Main contacts" option for setup is only available in
"Advanced mode". The main contacts configured are
shown in the "Beginner mode" user setting at the start of
the contact list.
In "Advanced mode", access the contacts, and then the options using
, and there "Main contacts".
the left Display key
In the list of main contacts shown, you can now select up to ten contacts to always be listed at the top of the contact list.
30
Messages (SMS)
Messages (SMS)
Your phone enables you to receive and send short text
messages (SMS).
Viewing received messages
When you receive a message (SMS), it's announced to you on the
display, and the blue LED with the envelop at the front of the telephone begins to blink.
for an overview of messages received;
Press the left Display key
the latest message is displayed at the top. To view messages, press
the left Display key
.
If you press the left Display key while displaying the message, the
Options menu opens, allowing you to reply to the sender per SMS, to
call back the sender or to delete the message.
Provided you have not deleted them, received SMS messages remain
available to you in your "Inbox" under "Messages" in the main menu.
Sending messages
In addition to answering received messages, you can also write and
send messages by yourself.
To do this, select from the Main menu "Messages" and then "Write
message". A window opens enabling you to enter the message from
the keypad.
deletes the character enBriefly pressing the right Display key
tered last, and prolonged pressing deletes the entire text.
When you have finished your text, press the left Display key
access the options, then select "Send to".
31
to
Messages (SMS)
The recipient window opens, in which you may chose, at the top, to
enter the recipient number manually, or to add it from the contacts or
the caller list. Selected recipients are displayed at the bottom.
To send, choose one of the recipients selected, then press the left
Display key
"Option" and then "Send". The editing and removing
of the recipient selected, or all recipients, are available as additional
options.
Tip:
If you want to write a message to a recipient who is
stored as a contact, you can also open the contacts, select the contact, then select "Send message" using the
left Display key in "Option".
Writing message text
The numeric keys are used to write the actual text message. Three or
four letters are printed next to numeric keys  to . Pressing a key
once displays the first letter, twice in quick succession the second letter, etc.
So, for the word "Hallo", you would need to press  twice, then 
once, then  three times, then  three times and then  three
times.
Press  to enter a space character. The  key enables you to toggle
between upper and lower case, initial letter of a word in upper case
and the rest in lower case, and numerical entry only. Press the  key
for a selection of special characters.
More message options
Besides writing text messages in "Advanced mode", you can also
write multimedia messages (MMS) and access incoming and outgoing mail, drafts, saved (sent) messages, templates and the message settings for SMS and MMS messages.
32
Messages (SMS)
Text messages written and successfully sent are not saved with the
phone's factory settings set. Enable the saving of sent SMS messages with Messages
Message settings
Text message
Save sent Message.
Common settings
33
Silent mode
Silent mode
You can enable and disable Silent mode with the "Silent
mode" setting in the Main menu. Calls and messages
continue to be received in Silent mode but the phone
does not ring. This setting should always be used when
others would be disturbed by the phone ringing.
Tip:
You can enable and disable Silent mode more easily
with prolonged pressing of the
key.
34
Call history
Call history
Pressing the green Dial key
when the phone is in
standby accesses the call history, with all calls displayed in one list (dialled, received and missed calls).
You can view the individual "Missed calls", "Dialled calls"
and "Received calls" histories from menu option "Call history" in the
Main menu.
Use the
and
keys to scroll within the call histories.
Press the green selector key
to call the chosen number.
Pressing the left Display key opens the call history options. This is
where you can dial numbers, send a message, delete the call selected or view call details.
In "Advanced mode", you can also delete entire call histories and display call durations, the number of SMS messages and the volume of
data transferred.
Displaying missed calls
The display shows you when you have received calls in your absence. The green LED with the receiver symbol on the front of the
phone flashes.
. With the left
You can void the indicator with the right Display key
, you open missed calls from the missed calls log.
Display key
35
Camera
Camera
Open the camera function via the "Camera" item in the
on the
main menu, or directly via the camera key
keyboard.
Note:
A memory card (not included in the delivery) is required
to use the integrated camera. The Ergophone
6020+/6021+ supports Micro-SD memory cards up to
16 GB (available from the accessories market
and in electronics stores).
After the camera is started, the picture is shown on the display. Make
sure you do not cover the camera lens on the front.
The integrated camera features a zoom function to magnify the object
key to magnify the object and the
to be photographed. Press the
key to reduce its size.
Press the
key to take a picture. The photo is saved automatically.
while in camera mode, you can
If you press the left Display key
select between "Image viewer" and "Storage".
Storage
Here you specify whether photos are saved in the internal camera
memory or on a memory card installed. Select "Memory card" here.
Image viewer
Select "Image viewer" to display all saved photographs with the name
and
keys to select an image
and size of the file. Use the
from the list. Pressing the left Display key
allows you, via Options, to view or delete the image, to delete all images and to select
36
Camera
the memory (telephone memory or memory card) from which you
want to view the images.
When one of the images appears on the display, you can show the
key, or the previous with the
key. You can denext with the
, or
lete the currently displayed image with the left Display key
end the display with the right Display key
. Use the  and 
keys to increase and decrease the size of the image displayed, and
the  key to rotate the image.
In "Advanced mode", you also have the options of sending an image
as an MMS message and of using it as wallpaper in standby.
Transferring photos to a computer
You can use a USB cable to connect the phone to a computer to
transfer photos to it. Please refer to the "Connecting to a computer"
section for more detailed information.
37
Magnifier function
Magnifier function
Your telephone features an integrated magnifier, which is opened
on the keyboard.
with the magnifier key
Hold the camera on the back of the phone up close to the object you
wish to show magnified. Make sure you do not cover the camera
lens.
Use the
and
keys to make the object larger and smaller.
Press the red hang up key
to exit the Magnifier function.
38
FM radio
FM radio
Your phone features an integrated FM (VHF) radio.
It can be accessed from "FM radio" in the Main menu.
Note:
A headset must be connected to listen to the radio.
When you turn the radio on, the station last tuned is selected. You seor
key. In
lect the previous or next saved station with the
Radio mode, you control the loudspeaker volume with the +/- rocker
on the left-hand side of the phone. Switch playback on and off with
the
key (muting).
Radio mode is ended by pressing the right Display key
"Quit Radio" option.
Call up radio options with the left Display key
with the
.
Radio mode options
Press the left Display key
to open the options in Radio mode.
Channel list
Shows the radio stations stored and provides the options of setting
up stations manually and of editing/deleting stations after an automatic scan.
Auto search
This function scans for radio stations and stores them automatically in
the station list.
39
FM radio
Note:
The automatic search overwrites the station list.
Loudspeaker
With this function, in addition to the headset, sound can be reproduced over the speaker integrated in the telephone.
Additional options
"Advanced mode" also provides you the option of manually entering a
radio frequency.
40
Sound recorder
Sound recorder
The sound recorder enables you to record memos to be
saved in the device memory or on a memory card.
To do this, select "Sound recorder" from the Main menu.
key enables you to start, pause and resume a new recordThe
ing. A recording in progress can also be paused and resumed with
the left Display key
. You stop recording with the right Display key
. After the recording is finished, you are prompted whether you
wish to save it.
Recorder options
The options are available from the left Display key
ther recording nor playback is in progress.
as long as nei-
New record
Starts a new recording
List
Accesses the list of recordings stored. A recording selected can be
played back or deleted from "Option". Playback can be paused and
resumed with the
key. The
key is used to switch to the next,
key to the previous recording.
the
Settings
In Settings, select the storage medium for recordings and audio quality.
41
Sound recorder
Note
The internal device memory can only store a few short
recordings. If you want to make recordings more frequently, inserting a memory card is recommended. If a
memory card is inserted in the phone, the audio quality
should be set to "High".
Additional options
In "Advanced mode", you also have the options of sending a recording as an MMS message, renaming files and deleting all recordings
simultaneously.
42
Alarm
Alarm
To use your phone as an alarm, open "Alarm" from the
main menu.
and
keys,
Five alarms are displayed. With the
you can select an alarm and edit its settings by pressing
.
the left Display key
In Settings, you can switch the alarm on and off and set wake-up
time, ringtone and type (ringing, buzzing or both).
An alarm symbol is shown in the top left of the display as soon as an
alarm is enabled.
At the wake-up time, the phone rings and/or vibrates and shows the
date and time. "Stop" and "Snooze", controlled with the left and right
, are also displayed. "Stop" ends the alarm function.
Display keys
"Snooze" delays the wake-up call by about 5 minutes.
As with a conventional alarm, the device automatically turns off when
you select "Stop", and must be turned back on if, for example, you
wish to be woken again the next morning.
In "Advanced mode", you also have the option of setting the alarm to
ring on a daily basis or on certain weekdays.
43
Calculator
Calculator
To use your phone as a calculator, open "Calculator"
from the main menu.
Use the keypad numerals to enter the numbers for the
calculation. To enter decimal places, enter a decimal
point with the  key.
and
Arithmetic operators +, -, x, / and = are selected using the
keys. The selected arithmetic operation is performed with the left
.
Display key
first deletes the calculation prodActuating the right Display key
uct; pressing it a second time closes the calculator.
44
Tasks
Tasks
This menu option enables you to set up tasks about
which the telephone can remind you later. Accessing
this menu option shows a list of tasks configured.
The options enable you to add new tasks and edit/delete existing tasks.
If you add a new task or edit an existing task, enter a date, time and
subject.
At the programmed time, the telephone will display the date, time and
reference while emitting a ringtone.
to confirm the task and the right Display
Use the left Display key
to choose to be reminded of the task again 5 minutes later.
key
In "Advanced mode", you can add, edit and delete tasks, as well as
view and search for tasks, delete all tasks, select tasks according to
date and display unfinished tasks.
When creating or editing a task, you have date, time and subject
available as well as the ability to set a reminder time before the task
and to set the automatic repeat of tasks.
45
Services
Services
Services offered by your provider are available in this
Main menu option. Just which services are provided
depends on your service provider, from where you can
also obtain a description of the functionality and costs of
the services on offer.
46
Bluetooth
Bluetooth
Your Tiptel Ergophone 6020+/6021+ is compatible
with Bluetooth headsets and hands-free kits.
The function can be enabled and disabled from this
main menu option. The service life of the battery reduces when Bluetooth device compatibility is enabled. You should therefore disable this function when it is not being used for a longer time.
In "Advanced mode", you can also specify whether your mobile can
be seen by other Bluetooth devices, change the name of your mobile,
show coupled Bluetooth devices, add new devices and configure
other settings.
Note:
If you have coupled devices with your mobile in "Advanced mode", they are also available on returning to
"Beginner mode".
47
Settings
Settings
Most of your phone settings are configured in this menu
option. The Settings menu has several sub-menus that
also have sub-categories for settings.
Your phone is supplied with convenient default settings
so that you need only customise individual settings when needed.
Only a few setting options are available in the "Basic" user setting.
Switching to "Advanced mode" provides considerably more setting
options. Settings configured in "Advanced mode" are retained on reverting back to "Beginner mode".
Phone settings
Here, you can set the time, date, volumes, language and font size.
Time and date
Enter the current date and time here.
Setting "Auto updating of date and time" to "ON" means the telephone
automatically takes the date and time from the service provider network, and automatically switches between summer and winter time,
and adjusts to changes in time zones when you are travelling. This
service is not offered by all providers however.
"Advanced mode" also enables you to set the date and time format.
Tone settings
Here, you set the tones produced by the telephone for incoming
calls, switching on/off of the device, folding the telephone
open/closed, incoming messages and key press.
48
Settings
Talking keys
A special function on this device is the set of "Talking keys" - these
"Keypad". If "Talking keys" is
can be enabled with "Tone settings"
enabled, the phone announces the digits pressed.
Volume
Here, you set the volume for ringer and key tone.
Alert type
You can set here whether the phone rings, vibrates or does both simultaneously, or vibrates first and then rings.
Language
The language of display messages is set here. If "Automatic" is set,
the phone automatically adjusts to the language of the SIM card installed.
Font size
You can choose here between small, normal and extra-large lettering.
This font setting is used in all menus and sub-menus. Display font
cannot be
sizes in standby and the lettering of both Display keys
changed.
Additional phone settings
Additional phone settings are available in "Advanced mode".
Ring type
Here you can select whether the phone rings repeatedly, only once or
with rising intensity (first quietly then increasingly louder) for incoming
calls.
49
Settings
Extra tone
Here, you can enable and disable warning and connection tones.
Answer mode
Here, you can specify whether the telephone should automatically
accept incoming calls when cover is opened, or if any key is pressed.
Idle screen display
Here you can select your own image as the wallpaper in standby, and
specify whether date, time and your own number are displayed.
Backlight settings
Here you can adjust the duration and brightness of the display lighting.
User level settings
In the "Beginner mode" setting, the phone only offers those functions
in all menus and in Settings that are generally used frequently. Foregoing non-used functions makes using the phone very simple in this
setting.
All functions supported by the phone remain available in all menus
and settings in "Advanced mode".
If you make phone setting changes in "Advanced mode", these
changes remain available even if you later revert back to "Beginner
mode". So if you want to change a setting not available in "Beginner
mode", you can temporarily enable "Advanced mode" to make the
setting change.
50
Settings
Security settings
Here you specify whether a prompt is issued for the PIN stored on the
SIM card (code, password) when the phone starts up; you can also
change this setting.
"Advanced mode" enables you to set up a lock on the phone in addition to blocking the SIM card.
Note:
The phone password (factory setting ) is also
used as a prompt for resetting the device to the factory
settings, to delete all contacts and to access the emergency settings.
Additional settings
Available in the Settings menu of "Advanced mode" are additional
menu options and sub-menus that are not available in "Beginner
mode".
Call settings
Available here as additional settings:
 Enable/disable caller ID
 Enable/disable call waiting
 Enable/disable call divert
 Configure speed dial on keys 2-9
 Configure black list (blocked numbers are automatically rejected)
51
Settings
Visibilty main menu
The main menu also makes available functions that perhaps you do
not need. If you do not use the alarm, the tasks and the calculator for
example, these functions can be hidden in "Visibility main menu".
When you open this menu item, all main menu items are displayed to
be individually activated or deactivated.
Even if you disable options in the main menu, the respective functionality remains available in part. Disabling "Messages" in the main
menu for example means the phone still receives short messages,
notifies you of them and lets you read and answer them. Disabling
"Contacts" for example means the contacts continue to be available
from the right Display key.
Order main menu
You can specify here the order in which the main menu options are
displayed. This means you can position frequently used functions at
the start, and less commonly used functions at the end of the main
menu.
Accessing this menu option shows all main menu options in the cur.
rent order, and "Select" is shown on the left Display key
and
keys to select the main menu option you want
Use the
.
to move to another place, and then press the left Display key
The Display key text changes to "Moving". Now use
and
to
select the main menu option in front of which you want to move the
.
menu option selected, and then again press the left Display key
The main menu is then displayed in the new order. You can move
more menu options or exit the setting for the order using the right
("Back").
Display key
52
Settings
Emergency settings
The settings for the emergency function are configured here. Please
refer to the "Emergency" section for a description.
Dual SIM settings
You can set here whether both SIM cards inserted are active or only
one.
Network settings
Here, you specify whether connection to the GSM network occurs automatically or manually, and whether a GPRS connection is always
set up, or only as needed.
Connectivity
Here are the GPRS connection setting data accounts required for
MMS - they can be aligned manually to your provider and new accounts can be added.
The phone is preconfigured for some service providers in Europe. Using another provider means the settings must be configured manually
according to the provider specifications.
In addition to the data account, the profile appropriate for the service
Message settings
provider must be selected in Messages
Multimedia message
Profiles.
Restore factory settings
The phone can be reset to the factory settings here. Please note that
only settings are reset. Functions set up by users are not reset (such
as Contacts, Alarm and Tasks), nor are files stored in the phone
memory deleted, such as photos and recordings.
53
Settings
The phone password (factory setting ) must be entered to
reset the phone to the factory settings.
54
Connection to a computer
Connection to a computer
Connect the telephone's micro USB jack to the USB port on your
computer. "Mass Storage" is shown on the display. Press the left Dis. Now the memory integrated in your phone and any
play key
memory cards inserted are displayed on your computer as new devices with exchangeable media.
Displayed here for example are folders "Photos" and "Audio". The
"Photos" folder contains photos taken with the camera, and the "Audio" folder contains voice messages saved with the recorder and telephone call recordings.
If you wish to use your own ringtones or background image, copy the
relevant audio or image file to the telephone memory or memory
card. These files are selected in the phone as ringtones or background images and must remain stored in memory. We therefore
recommend creating a folder in memory for these kinds of files so
that they are not deleted accidentally.
55
Emergency call
Emergency call
Your phone features an emergency function with confirmation, activated by pressing the emergency key on the back of the device for
about 2 seconds.
The unacknowledged emergency call does not check whether the
voice at the other end is a person or an answering machine, and
should therefore only be used when a contract with a professional
emergency call service is in place that ensures there is always help
available from a person on the emergency number entered.
Use the acknowledged emergency call if you are using the emergency call function when the phone is being used for personal purposes.
After the connection is established, the phone expects that the other
end presses the "5" key. This prevents a connection to an answering
machine or voice service being accepted as a successful emergency
call.
If at least one emergency number is entered in the configuration and
the emergency key is enabled, the phone initiates an emergency call
when the emergency key is pressed for 2 seconds or so.
The phone then sounds an alarm tone and (if activated) sends an
SMS with an individually configurable text to the (up to 5) emergency
number(s) stored.
Next, the telephone will call the first of the saved emergency numbers. If the call is accepted, the Ergophone requests the called party
to press the "5" key on the phone at the other end. If the called party
presses this key, the connection stays up until either you or the called
party hangs up. If the called party does not press the "5" key within 60
seconds, your phone breaks the connection and calls the next emergency number entered.
Confirming with the "5" key ensures that a person and not an answer
machine has picked up the phone at the called party, and that there
is no automatic announcement by the network operator. If the call is
56
Emergency call
not accepted, the phone calls the next emergency number stored. If a
connection to a person cannot be established on any of the emergency numbers, the phone repeats up to three times in succession all
emergency numbers entered.
If confirmed emergency call is not set, the emergency call is ended
after a connection is established. No more emergency numbers are
then called.
Whilst the telephone is calling one of the emergency numbers, the
number is displayed. Since the call is made in hands-free mode, you
can hear whether the called party picks up.
After an outgoing emergency call (regardless of whether accepted
and acknowledged, unsuccessful, not acknowledged or interrupted),
the phone automatically accepts incoming calls and switches to
hands-free mode. This allows contact with an incapacitated person
even if the emergency call has already ended. Prolonged pressing of
exits this function.
the red hang up key
Note:
Emergency calls are generally made with SIM1 with no
prompt.
Testing the emergency call function
Thoroughly test the emergency function after configuration. This process should involve the owner of the Ergophone and those whose
numbers are stored in the phone.
During the test, remember that the user of the phone is in a stressful
situation when making the emergency call. Those receiving the
emergency call should therefore be familiar with using the emergency
function so as to be able to issue instructions as required (such as on
how to end the emergency call function).
57
Emergency call
Emergency call configuration
To configure emergency calling, it must be enabled and the emergency text and numbers must be entered.
With the phone in standby, select the left Display key, then "Settings"
in the main menu and then "Emergency settings". This is where all the
settings for configuring emergency calls are.
Note:
The emergency settings are only available in "Advanced
mode". If the emergency call has been set up in this user
setting, it remains available even if the user settings have
been reset to "Beginner mode".
Emergency button on/off
Here you specify whether the emergency key on the back of the
phone is enabled or disabled.
When the key is enabled, the emergency function is active as described. With the key disabled, the emergency call function is not
available, even if you have saved the emergency numbers and text.
Emergency numbers
Enter your emergency numbers (up to five) under "Emergency numbers". In an emergency, the first number entered is called first, then
the second, etc.
Accessing the menu option shows the five memory locations for
and select the
emergency numbers. Press the left Display key
emergency number from the contacts, or enter it manually.
Under the item "Edit message", you can modify the content of the
emergency call SMS.
With the item “Send SMS on/off” you can specify whether you wish to
send an emergency SMS before dialling the emergency call number.
58
Emergency call
Note:
If you enable SMS for numbers of telephones that cannot
receive SMS text, the service provider calls the subscriber and reads out the SMS. This call would block the
emergency number telephone at the very moment the
mobile telephone is trying to make the emergency call.
Therefore only enable the sending of emergency SMS
texts once the phones of all emergency call numbers are
capable of receiving SMS as text messages.
Confirmed emergency call On/Off
Specify here whether you want confirmed emergency call activated.
Selecting "Off" here means unconfirmed emergency call is used.
Password protection On/Off
Specify here whether it is necessary to enter the phone password
(factory setting ) to access the Settings menu for the emergency call functions.
Note:
You can change the phone password in Settings
Security settings
Phone lock.
59
Emergency call
Cancelling an emergency call
If an emergency call is made inadvertently, it can be cancelled in full
. If you press the
with prolonged pressing of the red hang up key
red hang-up key
only slightly, the phone will disconnect this call
but will start with the next number anew.
Important information on emergency functions
Do not rely exclusively on this emergency function. The emergency
function cannot be enabled in certain situations (such as no network
coverage or no credit for outgoing calls).
Make sure that no answer machines are connected to emergency
numbers.
Discussing the entering of emergency numbers with the holders of
these numbers is absolutely imperative so that they know exactly
what to do in an emergency.
The general emergency number for mobile networks (112) may not
be entered as an emergency number; this also applies to 110 and
other official emergency numbers.
After setting up the emergency function, test it thoroughly and rectify
any mistakes.
Please note that the emergency call might also be initiated by coming
into contact with other objects (such as when in a handbag), so take
appropriate care of the phone when the emergency function is enabled.
60
Appendix
Appendix
Warranty
Your point of contact for warranty obligation benefits is the specialist
retailer where you acquired your device.
Warranty conditions are based upon the legal regulations of the
country in which the device was purchased. Your specialist retailer
will be glad to provide more information.
Guarantee
Tiptel provides a voluntary guarantee on the device, the conditions of
which are published on http://www.tiptel.com. The guarantee conditions applicable at the time of purchase apply. The original sales slip
(receipt, bill) with serial number and/or IMEI number is used as proof
of purchase. Please keep these documents in a safe place.
Declaration of conformity
This device satisfies the requirements of the EU directive on radio and
telecommunication terminal equipment and the mutual recognition of
their conformity. The CE mark on the device confirms conformity with
the above directive.
We hereby declare that the device satisfies all fundamental requirements of European directives 1999/5/EC and 2002/95/EC.
A copy of the declaration of conformity is available on
http://www.tiptel.com.
61
Appendix
Disposal
Packaging Dispose of card and cardboard boxes in the used paper
container and throw plastic parts into a recycling container.
Device disposal: Used electrical devices may not be disposed of in
the household waste. Dispose of the device at your local collection
points (scrap or recycling yards). Please contact your local authorities
for information on disposal sites.
(Rechargeable) batteries: (Rechargeable) batteries may not be disposed of in the household waste. As a consumer, you have a legal
obligation to return (rechargeable) batteries. Please contact your local
authorities, or the specialist retailer from where you purchased the
device, for information on disposal sites.
62
Tiptel.com GmbH
Business Solutions
Halskestraße 1
40880 Ratingen
Deutschland
Tel.: 0900 100–84 78 35*
Vanity Tel.: 0900 100–TIPTEL*
Internet: www.tiptel.de
International: www.tiptel.com
Tiptel GmbH
Ricoweg 30/B1
2351 Wiener Neudorf
Österreich
Tel.: 02236 677 464-0
Fax: 02236 677 464-22
E-Mail: office@tiptel.at
Internet: www.tiptel.at
*(1,49 Euro/Min. aus dem Festnetz der Deutschen
Telekom, abweichende Mobilfunkpreise möglich)
Tiptel AG
Bahnstrasse 46
8105 Regensdorf
Schweiz/Suisse/Svizzera
Tel.: 044 843 13 13
Fax: 044 843 13 23
E-Mail: tiptel@tiptel-online.ch
Internet: www.tiptel-online.ch
Tiptel B.V.
Camerastraat 2
1322 BC Almere
Nederlands
Tel.: 036 53 666 50
Fax: 036 53 678 81
E-Mail: info@tiptel.nl
Internet: www.tiptel.nl
Tiptel NV
Leuvensesteenweg 510 bus 4
1930 Zaventem
Belgique/België
Tel.: 0903 99 333 *
Fax: 02 714 93 34
E-Mail: tech@tiptel.be
Internet: www.tiptel.be
* (1,12 Eur / Min.)
Tiptel s.a.r.l.
23, avenue René DuguayTrouin
78960 Voisins-LeBretonneux
France
Tel.: 01 39 44 63 30
Fax: 01 30 57 00 29
E-Mail: support@tiptel.fr
Internet: www.tiptel.fr
(en) 08/2013
EDV 4935411
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