IQ/MAX TOUCH Turret User Guide

Unigy 4.0
IQ/MAX TOUCH Turret User Guide
Part Number: B02200571, Release: 01
IPC Systems, Inc., Confidential and Proprietary
December 16, 2016
©
Copyright 2016 IPC Systems, Inc. All Rights Reserved.
3
Table of Contents
Revision List for Unigy V4.0......................................................................................................... 9
Preface ..........................................................................................................................................11
Chapter 1: Introducing IQ/MAX TOUCH............................................................................... 15
1.1
1.2
1.3
1.4
IQ/MAX TOUCH turret.................................................................................................................................... 15
Applications....................................................................................................................................................... 16
IQ/MAX TOUCH basics................................................................................................................................... 16
1.3.1
Touch screen gestures.........................................................................................................................16
1.3.2
Log in..................................................................................................................................................16
1.3.3
Log off................................................................................................................................................ 17
1.3.4
Change your password from the Login screen................................................................................... 18
1.3.5
Change the user...................................................................................................................................18
1.3.6
Lock and unlock the screen................................................................................................................ 19
1.3.7
CDI user configuration requirements ................................................................................................ 19
Free seating ....................................................................................................................................................... 20
Chapter 2: IQ/MAX TOUCH User interface............................................................................23
2.1
2.2
2.3
2.4
2.5
2.6
2.7
2.8
User interface..................................................................................................................................................... 23
Navigation bar area............................................................................................................................................ 24
Application area................................................................................................................................................. 25
2.3.1
Views of applications......................................................................................................................... 26
2.3.2
Positioning guide................................................................................................................................ 27
2.3.3
Modal dialog.......................................................................................................................................29
2.3.4
Selection mode....................................................................................................................................30
2.3.5
Contextual menu.................................................................................................................................30
Footer area......................................................................................................................................................... 31
2.4.1
Contextual Call Display......................................................................................................................32
2.4.2
Call Notification popup...................................................................................................................... 34
2.4.3
User menu popover and User badge...................................................................................................35
Button icons....................................................................................................................................................... 35
Master volume................................................................................................................................................... 37
Soft keyboard..................................................................................................................................................... 37
Dial pad..............................................................................................................................................................37
2.8.1
Dial digits ...........................................................................................................................................38
Chapter 3: Working with applications and features................................................................ 39
3.1
Open an application in full screen view.............................................................................................................39
3.1.1
With an Expansion Module................................................................................................................ 39
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3.2
3.3
3.4
3.5
3.6
3.7
3.8
3.9
3.10
Open an application using the positioning guide...............................................................................................39
Add an application from the expanded Navbar................................................................................................. 40
Close an application...........................................................................................................................................41
Rearrange applications on the screen.................................................................................................................41
Multiple copies of applications (clones)............................................................................................................ 41
Change the order of items in the Navbar........................................................................................................... 42
Presence ............................................................................................................................................................ 42
Access IQ/MAX TOUCH voice mail................................................................................................................ 43
Snapshots........................................................................................................................................................... 44
3.10.1 Create a snapshot................................................................................................................................ 45
3.10.2 Open a snapshot..................................................................................................................................46
3.10.3 Modify a snapshot...............................................................................................................................46
3.10.4 Rename a snapshot............................................................................................................................. 46
3.10.5 Delete a snapshot................................................................................................................................ 47
Chapter 4: Favorites.................................................................................................................... 49
4.1
4.2
4.3
4.4
4.5
4.6
4.7
4.8
4.9
4.10
4.11
4.12
Button types....................................................................................................................................................... 50
Line buttons....................................................................................................................................................... 50
4.2.1
Line status...........................................................................................................................................51
4.2.2
Communication Barrier status messages............................................................................................ 52
View button status..............................................................................................................................................52
Add a button in Favorites...................................................................................................................................52
4.4.1
Add a line button................................................................................................................................ 53
4.4.2
Add a speed dial button...................................................................................................................... 54
4.4.3
Add a point of contact button............................................................................................................. 54
4.4.4
Add conference buttons...................................................................................................................... 54
4.4.5
Add a diversion button........................................................................................................................55
Edit a button.......................................................................................................................................................55
Duplicate a button.............................................................................................................................................. 56
Move or swap a button.......................................................................................................................................56
Remove a button................................................................................................................................................ 56
Function buttons................................................................................................................................................ 57
4.9.1
Configure function buttons................................................................................................................. 59
Batch settings mode........................................................................................................................................... 59
4.10.1 Configure buttons in Batch settings mode..........................................................................................60
Rename a Favorites sheet ..................................................................................................................................60
CLI..................................................................................................................................................................... 61
4.12.1 Calling party name lookup..................................................................................................................62
4.12.2 Get CLI information........................................................................................................................... 63
4.12.3 Toggle CLI display ............................................................................................................................ 63
4.12.4 Suppress outgoing CLI information .................................................................................................. 63
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Chapter 5: Call History............................................................................................................... 65
5.1
5.2
5.3
5.4
5.5
5.6
5.7
5.8
5.9
Search feature.....................................................................................................................................................66
5.1.1
Search Call History – New Search..................................................................................................... 67
5.1.2
Search Call History from Recent Searches.........................................................................................68
Browse Call History...........................................................................................................................................69
Filter Call History.............................................................................................................................................. 70
Initiate a call from Call History ........................................................................................................................ 71
View Call History Event details........................................................................................................................ 71
Create a new personal contact............................................................................................................................72
Update a personal contact from Call History.....................................................................................................72
Create a Favorites button from Call History......................................................................................................73
View or edit a Favorites button from Call History............................................................................................ 73
Chapter 6: Activity Monitor....................................................................................................... 75
6.1
6.2
6.3
Add a fixed or a floating button.........................................................................................................................76
Move or swap a fixed button............................................................................................................................. 77
Remove a fixed button....................................................................................................................................... 77
Chapter 7: Directory....................................................................................................................79
7.1
7.2
7.3
7.4
7.5
7.6
7.7
7.8
7.9
7.10
Search feature.....................................................................................................................................................80
Browse contacts and navigate directories.......................................................................................................... 80
Filter contacts.....................................................................................................................................................81
Initiate a call from contacts................................................................................................................................81
View contact details...........................................................................................................................................82
Create or remove a Favorites button from Directory.........................................................................................83
Set or change the preferred point of contact for a personal contact...................................................................83
Create a new personal contact ...........................................................................................................................84
Edit a personal contact....................................................................................................................................... 84
Delete a personal contact................................................................................................................................... 84
Chapter 8: Making, answering, and managing calls................................................................ 87
8.1
8.2
8.3
8.4
Line activation .................................................................................................................................................. 87
Hunt ...................................................................................................................................................................88
8.2.1
Make a line call with automatic line selection....................................................................................88
Intercom............................................................................................................................................................. 88
8.3.1
Make a point-to-point intercom call................................................................................................... 89
Intercom group calls ......................................................................................................................................... 91
8.4.1
Make an intercom group call ............................................................................................................. 92
8.4.2
Intercom group answer ...................................................................................................................... 93
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8.5
8.6
8.7
8.8
8.9
8.10
8.11
8.4.3
Intercom group talk back ................................................................................................................... 93
Dial tone.............................................................................................................................................................94
8.5.1
Make a dial tone line call....................................................................................................................94
Private line......................................................................................................................................................... 95
8.6.1
Make a private line call ......................................................................................................................95
Call answering .................................................................................................................................................. 96
8.7.1
Answer a line call............................................................................................................................... 96
8.7.2
Answer an intercom call..................................................................................................................... 97
8.7.3
Answer a call with voice activity monitor enabled............................................................................ 97
Release a call .....................................................................................................................................................98
Redial................................................................................................................................................................. 98
8.9.1
Redial the last number dialed............................................................................................................. 98
Active call options............................................................................................................................................. 99
8.10.1 Enable Record on Demand ................................................................................................................ 99
8.10.2 Mute a call.......................................................................................................................................... 99
8.10.3 Privacy ............................................................................................................................................. 100
8.10.4 Hold ................................................................................................................................................. 101
8.10.5 Transfer.............................................................................................................................................104
8.10.6 Barge in.............................................................................................................................................104
8.10.7 Call swap.......................................................................................................................................... 105
Managing calls................................................................................................................................................. 107
8.11.1 Hands-free mode (HFM).................................................................................................................. 107
8.11.2 Audible alerts ...................................................................................................................................108
8.11.3 One-button diversion........................................................................................................................ 109
Chapter 9: Multiparty call management................................................................................. 113
9.1
9.2
9.3
9.4
Conferences......................................................................................................................................................113
9.1.1
Make a conference call .................................................................................................................... 113
9.1.2
Unsupervised conferences ............................................................................................................... 114
9.1.3
Conferencing scenarios ....................................................................................................................115
Duplex conference........................................................................................................................................... 117
9.2.1
Configure conference broadcast....................................................................................................... 118
Simplex broadcast ...........................................................................................................................................119
9.3.1
Configure simplex broadcast............................................................................................................ 119
Hoot channels and Open Connexions.............................................................................................................. 120
Chapter 10: Speakers application ........................................................................................... 123
10.1
10.2
10.3
10.4
Speakers on the hard turret.............................................................................................................................. 124
Speaker channel states..................................................................................................................................... 125
Speaker channel status messages..................................................................................................................... 125
Use the Speakers application........................................................................................................................... 126
10.4.1 Turn speaker channels on or off....................................................................................................... 126
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10.5
10.6
10.4.2 Talk on a speaker channel ................................................................................................................126
10.4.3 Adjust the volume for speaker channels...........................................................................................128
10.4.4 Mute or unmute a speaker channel .................................................................................................. 129
10.4.5 Send a speaker call to the handset.................................................................................................... 129
10.4.6 Replay speaker audio........................................................................................................................129
10.4.7 View off-screen speaker activity...................................................................................................... 131
10.4.8 Speaker solo mode............................................................................................................................131
10.4.9 Spatial audio..................................................................................................................................... 133
10.4.10 Speaker compact view mode............................................................................................................ 135
10.4.11 How call muting controls affect speaker users................................................................................. 137
10.4.12 Blocking tone ...................................................................................................................................138
Speaker groups.................................................................................................................................................138
10.5.1 Assign speaker channels to a speaker group.....................................................................................139
10.5.2 Talk on a speaker group ...................................................................................................................140
10.5.3 Remove speaker channels from a speaker group..............................................................................140
Set up speaker channels................................................................................................................................... 141
10.6.1 Speakers directory ........................................................................................................................... 141
10.6.2 Assign or replace a speaker channel from Favorites........................................................................ 143
10.6.3 Assign or replace a speaker channel from an active call.................................................................. 143
10.6.4 Remove a speaker channel assignment.............................................................................................144
Chapter 11: Settings application.............................................................................................. 145
11.1
11.2
11.3
11.4
11.5
11.6
11.7
11.8
User Settings.................................................................................................................................................... 146
Account Info.................................................................................................................................................... 146
11.2.1 Change your password from Account Info.......................................................................................148
Diversion..........................................................................................................................................................149
11.3.1 Intercom diversion (ICM).................................................................................................................150
11.3.2 Direct Dial Inward (DDI) Diversion.................................................................................................151
Call Handling................................................................................................................................................... 154
Date & Time.................................................................................................................................................... 157
Device/Volume settings................................................................................................................................... 158
System Info...................................................................................................................................................... 161
Speakers........................................................................................................................................................... 163
Chapter 12: International characters on IQ/MAX TOUCH turrets.................................... 165
12.1
12.2
12.3
Enter Latin-derived characters on the turret.................................................................................................... 165
Enter Japanese characters on the turret............................................................................................................166
Enter Chinese characters on the turret............................................................................................................. 166
Index............................................................................................................................................169
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Revision List for Unigy V4.0
Miscellaneous updates
• For Japanese and Traditional Chinese: Sazanami Got...
• The input method for entering Simplified or Tradit...
• Tap the internationalization switch (globe icon) t...
Cisco Line Sharing
• Cisco and the Cisco logo are trademarks or registe...
Policy Engine Communication Barriers
• Communication Barrier status messages For Unigy en...
Communication History
• Incoming call to a line on your button sheet that ...
• Calling party name lookup is an additional CLI pre...
• Call History can also show incoming dial tone and ...
• Select an event and tap the Call detail button (>)...
• Lookup - using the Unigy database, looks up and sh...
• Select the display format: either Firstname Lastna...
IQ/MAX TOUCH
• The snapshots retain the last saved settings for e...
• When you save snapshot changes, the turret also sa...
• If you or your Unigy administrator customized your...
• If you or your Unigy administrator customized your...
• If you or your Unigy administrator customized your...
• If you or your Unigy administrator customized your...
• If you or your Unigy administrator customized your...
• If you or your Unigy administrator customized your...
• If you or your Unigy administrator customized your...
• If you or your Unigy administrator customized your...
• Use spatial audio.
• For information on adjusting the volume for non-so...
• To adjust the volume of the non-solo speaker chann...
• Spatial audio Spatial audio provides a virtual aud...
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• Display and change speaker channel spatial audio p...
• In the COLOR CODING area, you can customize the co...
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Preface
About this Guide
This guide provides information about using IQ/MAX TOUCH turrets to manage voice
communications. The guide describes IQ/MAX TOUCH features, applications, and call management
tasks.
Copyrights
• IPC, the IPC logo, Alliance MX, IQ/MAX, MAXaccess, Nexus Suite, Unigy, Blue Wave, and the
Unigy and Blue Wave logos are trademarks of IPC Systems, Inc.
• Microsoft, Windows, Excel, Outlook, Lync, Microsoft OCS, Microsoft Office Communications
Server, Active Directory, and Internet Explorer are trademarks of Microsoft Corporation.
• Oracle, Java, and MySQL are trademarks of Oracle.
• Red Hat and Enterprise Linux are trademarks of Red Hat, Inc.
• Dell and PowerEdge are trademarks of Dell, Inc.
• Intel and Xeon are trademarks of Intel Corporation in the U.S.
• NICE and the NICE logo are trademarks of NICE Systems Ltd. and/or its subsidiaries.
• Verint is a registered trademark of Verint Systems Inc.
• Radisys is a trademark of Radisys Corporation.
• NetGuardian 832A is a trademark of DPS Telecom.
• ConferenceManager is a trademark of Sonexis Technology Inc.
• Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates.
• All other brand and product names used in this document are trademarks or registered trademarks of
their respective owners.
Document Conventions
This topic describes the typographic conventions used in this manual:
• To indicate a user interface item to select or click:
Click Help. The Help dialog box opens.
Style Note: This is a san-serif bold font.
• To indicate a sequence of UI clicks:
Click File ➤ New ➤ Command.
Style Note: This is a san-serif bold font.
• To indicate window, screen, or panel names:
The Help dialog box opens.
Style Note: This is an italicized font.
• To indicate text to be typed or entered for user input or command names:
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Preface
Type install at the prompt and press Enter.
Style Note: This is a Fixed-Width Bold font.
Type ls -al at the prompt and press Enter.
Style Note: This is a Fixed-Width Bold font.
• To indicate variables to be typed or entered:
Type yourpassword and press Enter.
Style Note: This is a Fixed-Width Bold Italic font.
• To indicate screen text such as prompts:
At the Enter your password prompt, type your password.
Style Note: This is a Fixed-Width font.
• To indicate file and directory names:
The error.log file is stored in /var/log.
Style Note: This is a Fixed-Width font.
• For references to other documents:
Refer to the Security Administrator Guide .
Style Note: This is an italicized font.
Space Designator
When the user needs to type a space in a command, a single space is used in the command text.
Key Combinations
Many instructions include key combinations where it is necessary to press two keys simultaneously. For
example, when CTRL+C is specified, it means press and hold down the Control key and press C at the
same time.
Note styles
Note
This is a Note and is used to alert you to important information.
Tip
This is a Tip and is used to provide helpful suggestions or hints.
Caution
This is a Caution and is used to alert you to any procedures in which extreme caution must be used.
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Warning
This is a Warning and is used to alert you to dangerous situations or procedures that must be completed
in a specific manner to prevent a dangerous or damaging situation.
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Preface
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1
Introducing IQ/MAX TOUCH
1.1
IQ/MAX TOUCH turret
The IQ/MAX TOUCH turret, the successor to the IQ/MAX turret, offers traders the latest in high-speed
voice communications technology.
The primary user interface of the IQ/MAX TOUCH turret is a large touch screen area which can display
up to three applications simultaneously. This unit is called the Primary Module. An IQ/MAX TOUCH
turret can be paired with a second unit, an Expansion Module, that increases the total number of
simultaneous applications to six. The Expansion Module is designed and recommended to be positioned
to the left when facing the Primary Module. The user interface allows traders to customize their work
area to meet their needs, while keeping core call and handset management features available at all times.
Figure 1: IQ/MAX TOUCH turret
Turret features and functionality are implemented in applications (apps), which can be started, resized,
rearranged, and closed, as needed by the trader. Each screen of a turret can run one, two, or three apps at
a time. When more than one app is run at a time, they are tiled vertically across the screen. Apps can be
run at full screen, half screen, or third screen sizes.
The apps are managed through intuitive drag and drop gestures, using a Navigation Bar (Navbar), which
is always present on the screen.
The IQ/MAX TOUCH turret provides the following key features and functionality:
• A touch screen user interface.
• Core applications, including Favorites, Directory, Call History, Speakers, and Activity Monitor.
• A Primary Module that can be paired with an Expansion Module to increase the number of running
applications from three to six.
• An external speaker that can be added in addition to the internal speaker on the Primary Module.
• Customizable work area, enabling you to arrange up to three applications per module to suit your
needs. Some applications can have up to three copies (clones) open at once. The customization can be
saved and stored in a Snapshot.
• Speakers application that supports up to 32 channels.
IQ/MAX Sync provides turret users with a Soft Client that can be used to manage a turret from a laptop
or desktop computer.
For detailed information about the Primary Module, the Expansion Module, and other IQ/MAX TOUCH
turret hardware components, see the IQ/MAX TOUCH Turret Hardware Installation Manual.
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1.2
1.2: Applications
Applications
IQ/MAX TOUCH provides access to features through core applications.
The core applications and their icons are shown below.
Favorites – Displays the button sheet, which can contain up to 600 buttons.
Call History – Displays up to 200 of the most recent call events.
Activity Monitor – Shows fixed and floating buttons on a single page.
Speakers – Enables access to speaker channels.
Directory – Displays contacts from the Enterprise directory and Personal directory.
In addition to the core applications, the Settings application lets you configure various options that
control how the turret functions.
1.3
IQ/MAX TOUCH basics
1.3.1
Touch screen gestures
Touch screen gestures or interactions are used to control the device. Several gestures are supported on
the touch screen.
Touch. Press a finger on a location of the screen.
Tap. Press and release a finger without moving it. The context of the display determines the effect of the
tap.
Drag and drop. Press and hold a finger, move it to another location on the screen, then release it.
Swipe. Similar motion to drag and drop; typically used for scrolling.
Long press. Press a finger on a location of the screen without moving it for a few seconds.
1.3.2
Log in
Log in to the turret.
Prerequisite: Your Unigy administrator has created and configured appropriate user accounts. For more
information, see CDI user configuration requirements on page 19.
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1.3: IQ/MAX TOUCH basics
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Figure 2: Login screen
1. To log in to the turret, do one of the following at the login screen:
• To log in as an end user, tap Personal Extension and type your personal extension at the prompt,
or tap Login Name and type your login name at the prompt.
• To log in as an administrator, tap Login Name and type admin at the prompt.
2. Tap Password and type your password.
3. Tap Sign In.
If an end user is logging in, the login credentials are validated. If they are correct, the system
initializes and brings up the main application area. For more information, see Application area on
page 25.
If an administrator is logging in, the system validates the password. If it is correct, the turret brings up
the Settings application. For more information, see Settings application on page 145.
If unsuccessful, verify your login credentials and re-enter them.
The password is dependent on the password policy for the system.
Note
Login credentials persist at the turret if this feature has been enabled and configured in the UMS by your
administrator. The next time you attempt to log in, the login screen displays the login name and personal
extension of the last logged in user. The user's password does not persist and must be entered manually.
Do not attempt to log in to a second turret with the same user ID if the first turret has not completed
logging in. The first turret will become non-functional.
1.3.3
Log off
Log off from a turret.
For an illustration of the User badge and User menu popover, see User menu popover and User badge
on page 35.
1. Tap User badge in the Footer.
The User menu popover is displayed.
2. Tap Logout.
You are asked to confirm the log out.
3. At the prompt, tap Logout to proceed with the log out operation.
The login screen is displayed.
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1.3: IQ/MAX TOUCH basics
Note
Log off is not permitted if there are active calls on the turret. This does not include speaker calls; the
turret will log off with active speaker calls.
1.3.4
Change your password from the Login screen
Use this procedure to change your password from the Login screen.
Your ability to change your password is controlled by the following factors:
• If your user account is configured to use a Microsoft Active Directory server for user authentication,
you cannot change your password from the login screen. Contact your Security Administrator for
assistance.
• If your user account is authenticated by Unigy and you or an administrator changed your password
recently, you might have to wait for the minimum password age period specified in the authentication
policy to expire before you can change the password again. The default for this threshold is ten days,
however, the System Administrator might have configured this for a longer time period. If you see
the message The password change failed. The password has been changed
too recently., contact your Security Administrator or Unigy administrator for details on when
you can change the password.
• If an administrator resets your password from the Unigy Management System and requires that you
change the password the next time you log in, the system displays the message Please change
password. when you attempt to log in. When you see this message, it is not necessary to wait until
the minimum password age expires before you change the password.
• If the maximum password age period specified in the authentication policy expires, you must change
your password. If a password expiration warning is configured, the system displays a message that
instructs you to change the password within the specified time period. If a warning is not configured,
the system instructs you to change the password, which you should do before you attempt to log in.
You can change your password from the Login screen or from the Account Info option within the
Settings application. For information on changing your password from Account Info, refer to Change
your password from Account Info on page 148.
For your security, asterisks are displayed as you type the password values instead of the actual
characters.
1. Access the Login screen.
2. Tap Change Password.
3. If your personal extension is not displayed in the PERSONAL EXTENSION field, tap the field then
type your personal extension.
4. Tap the PASSWORD field and type your current password.
5. Tap the NEW PASSWORD field and type your new password.
6. Tap the CONFIRM NEW PASSWORD field and retype the new password.
7. Tap Change Password.
1.3.5
Change the user
The login screen displays the login name and personal extension of the last logged in user, if this feature
has been enabled and configured in the UMS by your administrator. You can change this user and log a
new user in to the turret.
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Figure 3: Login screen with Change User
1. At the login screen, tap Change User.
2. Tap Personal Extension and type your personal extension at the prompt, or tap Login Name and
type your login name at the prompt.
3. Tap Password and type your password.
4. Tap Sign In.
Note
If you are already logged on to another device, you are asked to confirm the force login operation.
Once confirmed, you are logged off the old device and on to the new device.
1.3.6
Lock and unlock the screen
After you are logged in, you can lock the screen of your device to prevent unauthorized use, and unlock
the screen to resume trading.
For an illustration of the User badge and User menu popover, see User menu popover and User badge
on page 35.
Note
If an administrator logs you on through the UMS, the system prevents you from locking the turret.
1. Tap User badge in the Footer.
The User menu popover is displayed.
2. Tap Lock Device.
A confirmation dialog is displayed.
3. Tap Lock to confirm the lock device operation.
The device is locked and must be unlocked before use.
4. To unlock the device, type your password in the Password field then tap Unlock.
The device is unlocked.
1.3.7
CDI user configuration requirements
To enable access to communication device interfaces (CDIs), Unigy administrators create and configure
user definitions in the Unigy Management System (UMS). Additional configuration is needed to enable
access to specific CDI features.
To enable a user to access a CDI, the following configuration is required:
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1.4: Free seating
• Define the user as an end user. This action automatically creates a contact record.
• Associate the end user with an end user group.
• Assign a home zone for the end user.
• Assign a personal extension to the user. Optionally, a separate intercom extension can be assigned.
Otherwise, the personal extension is also the intercom extension for the user.
• Add an intercom point of contact to the contact record. An intercom point of contact for the user must
exist in order for the user's presence information to be displayed in the system.
• Assign a user license to turret, Pulse, and Pulse Enterprise users. IQ/MAX Omni licenses are assigned
automatically from a pool of licenses when a user logs in. IQ/MAX Sync is included in the turret
license.
Once the above configuration is in place, a user with access to a CDI can log in. Additional
configuration is needed to enable the following basic CDI capabilities:
• Users can be assigned privileges that enable them to program their CDIs.
• Button assignments can be created by a Unigy administrator or by an end user if the user has
sufficient privileges.
• To support hoot capabilities, Open Connexion lines or standard hoot lines must be defined and
assigned to speaker channels. Lines can be assigned to speaker channels by a Unigy administrator or
by an end user if the user has sufficient privileges. Speaker channel licensing requirements vary. Soft
Client users and IQ/MAX TOUCH users must be assigned speaker channel licenses. Other device
users may need extra speaker channel licenses if they are not part of the standard device
configuration.
• To make users available through directories, add the user contact to the enterprise directory or other
directory categories.
Additional administration may be required to provide access to some system features or advanced CDI
features.
Details about user configuration through the UMS are available in the Features Configuration Guide.
1.4
Free seating
Free seating is the ability for an end user to log in to any turret within a Unigy enterprise and get the
same user profile as on the user's own turret. User preferences, controls, directories, and communication
history are available to an end user from any turret.
Note
Free seating is supported only within the Unigy enterprise; an end user cannot free seat from Unigy to
Alliance MX, or from Alliance MX to Unigy.
IQ/MAX Sync users need access to both IQ/MAX Sync and a turret.
Free seating and Expansion Module
When an end user free seats from one IQ/MAX TOUCH to another, the device intelligently adapts if
that turret’s configuration is different from the original configuration. When the original configuration
involves an Expansion Module and the other device is only configured with a Primary Module, the
IQ/MAX TOUCH user may need to alter the view in order to see the applications that were previously
available in the Application area of the Expansion Module.
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Free seating and Snapshots
When free seating from a single screen IQ/MAX TOUCH (Primary Module) to a dual screen IQ/MAX
TOUCH (with Expansion Module), the snapshots are automatically reformatted to work on the new
device.
• Free seating from single screen to dual screen: Activating a snapshot saved on a single screen
IQ/MAX TOUCH populates the Primary Module screen, leaving the Expansion Module screen blank.
• Free seating from dual screen to single screen: Activating a snapshot saved on a dual screen
IQ/MAX TOUCH populates only the Primary Module screen. Applications saved in the snapshot to
be run on the Expansion Module are ignored. Saving this snapshot overwrites it with the single screen
version. Activating the snapshot again on a dual screen IQ/MAX TOUCH device leaves the
Expansion Module screen blank.
Free seating and Speakers application
Be aware of the following free seating considerations for the Speakers application on IQ/MAX TOUCH:
• If the default destination for the replay audio feature is the external speaker, and the end user free
seats to another IQ/MAX TOUCH turret that does not have an external speaker, the audio replay is
sent to the primary speaker.
• If the end user free seats to another device (not IQ/MAX TOUCH), the destination for the audio
replay is defined by the configuration for that device.
Free seating and Activity Monitor application
When IQ/MAX and IQ/MAX Edge users free seat to IQ/MAX TOUCH, the fixed buttons that are
displayed in the Activity Monitor application on the IQ/MAX TOUCH are not the same as the fixed
buttons displayed on the other turrets, because configuration of fixed buttons is done differently on the
IQ/MAX TOUCH.
Free seating and Settings application
The date format of DD-MMM-YY is supported on IQ/MAX TOUCH only. When free seating to another
device, this date format is shown as DD-MM-YY.
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1.4: Free seating
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2
IQ/MAX TOUCH User interface
2.1
User interface
Primary Module
The touch screen user interface on the Primary Module consists of three main areas:
• Application (also called Main Application)
• Footer
• Navigation Bar (also called Navbar or Launcher)
Figure 4: Primary Module user interface
1
Application (Main Application) area - content varies by application
2
Footer area
3
Navigation Bar (Navbar) area - provides access to applications and snapshots
Expansion Module
The touch screen user interface on the Expansion Module consists of the Application and Branding
areas. The Navbar and the Footer are available on the Primary Module only.
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2.2: Navigation bar area
Figure 5: Primary Module with Expansion Module
2.2
1
Expansion Module screen
2
Primary Module screen
3
Application area on the Expansion Module
4
Branding area on the Expansion Module
Navigation bar area
The Navigation Bar or Navbar appears on the right-hand side of the Primary Module touch screen, and
provides access to applications and snapshots. The Navbar is always visible when you are logged in.
The Navbar displays the Snapshots group, the Applications group, and the Navbar handle which can be
used to expand or collapse the Navbar. In collapsed view, only icons are visible on the Navbar. In
expanded view, names (labels) and icons are visible. When expanded, the Navbar overlaps the
Application area and part of the Footer.
Figure 6: Navbar
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1
Collapsed Navbar (icons visible only)
2
Expanded Navbar (icons and labels visible)
3
Snapshots group header
4
Snapshot items
5
Save Views button
6
Applications group header
7
Application item with Remove or Close icon (x) – icon is visible when more than one application is
open
8
Application item with Add or Open icon (+) – icon is visible when fewer than three applications
are open on the Primary Module, or fewer than six applications if an Expansion Module is present
9
Navbar handle
The Snapshots group consists of the Snapshots group header, a list of snapshot items (if defined), and
the Save Views button. The Applications group consists of the Application group header and a list of
application items.
Tapping the Snapshots group header icon toggles the snapshot view between viewing individual
snapshot icons and collapsing all snapshots into a single group header icon. The Applications group
header icon works in the same way.
You can open and close applications, and create and load snapshots from the Navbar. When an
application or snapshot is open, its icon is highlighted in the Navbar.
2.3
Application area
The Application area, also called the Main Application area, can display up to three applications
simultaneously. Up to six applications can be displayed when a Primary Module and an Expansion
Module are present.
When only one application is visible, it is displayed at full size or full screen. When two are visible, they
are displayed at half size or half screen. When three are visible, they are displayed at third size or third
screen. The applications are displayed side by side on the screen in equally sized areas.
An application consists of a Header bar, application content, and optionally an open drawer. The Header
bar contains the application icon, the application name, and other icons such as Settings, Filter, and Add.
The icons vary by application. When tapped, some icons open a drawer, while other icons open a dialog.
The application content differs from application to application, and may differ when the application is
running at full size, half size, or third size. Many applications have a scrollbar or scrubber on the righthand side of the application content.
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2.3: Application area
Figure 7: Application area (Directory)
2.3.1
1
Application icon
2
Application name
3
Header bar – contains the application icon, application name, and other icons
4
Browse icon (also called List icon) – navigate the content
5
Filter icon (also called View icon) – view a subset of the content
6
Add icon – access Add functionality
7
Open drawer – content that is displayed by activating an icon, in this case the Browse icon
8
Application content
9
Scrollbar – navigate the list
10
Scrubber (also called indexed scrollbar) – access a point in the list
Views of applications
On a Primary Module, the screen can contain no open applications, one application (full size or full
screen), two applications (half size or half screen), or three applications (third size or third screen) as
shown in the following figure.
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Figure 8: Four views of the screen (no applications, full size, half size, and third size) on a Primary
Module
A default snapshot is provided, and is displayed when you log on. This default snapshot can be removed.
On a Primary Module, when you log on and have no snapshots defined, the screen will show no
applications.
Views and Expansion Module
If your IQ/MAX TOUCH is also equipped with an Expansion Module, the screen of the Expansion
Module can also contain up to three applications.
With an Expansion Module, you can close all applications on one screen as long as one application is
running on the other screen.
2.3.2
Positioning guide
The positioning guide is invoked when you tap or drag to open an application from the navbar or drag an
open application using the application’s header bar.
Depending upon the number of IQ/MAX TOUCH modules, how many applications are currently
displayed, and what screen location you drag an application to, the positioning guide provides possible
location options.
If no application is displayed on the screen, you can place any one application full size on the screen.
You can also position up to two more applications to the left or right of that application. The positioning
guide also allows you to replace an open application and move applications around. When the
positioning guide appears, the applications beneath it are no longer viewable.
The following figure illustrates the positioning guide when two applications are running on a Primary
Module and you start to drag over a third. If you keep dragging, the positioning guide indicates when
you are in the position to add the application to the middle or to the left of the current applications or if
you are in a position to replace a current application.
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2.3: Application area
Figure 9: Positioning guide on a Primary Module
Positioning guide and Expansion Module
If an Expansion Module is present, the positioning guide presents two boxes and you use the one on the
left to place one, two, or three applications on the Expansion Module screen. You can also replace an
open application on the Expansion Module screen or move applications around within the Expansion
Module screen or to or from the Primary Module screen.
Note
The Expansion Module is designed and recommended to be positioned to the left when facing the
Primary Module. This is notable because when you tap or drag applications to create your views, the
positioning guide displays the Expansion Module on the left of the primary drop area.
The following figure illustrates the positioning guide on the Expansion Module (left screen) and the
Primary Module (right screen) when you tap an app in the Navbar. The app will open in full screen
view.
Figure 10: Positioning guide when tapping app
The following figure illustrates the positioning guide when you drag and drop an app from the Navbar.
You can choose where to position the app depending on what apps are currently open. For more
information on opening applications, see Open an application in full screen view on page 39 and Open
an application using the positioning guide on page 39.
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2.3: Application area
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Figure 11: Positioning guide when dragging and dropping
2.3.3
Modal dialog
One application at a time may open a Modal dialog, which requests your input. The Modal dialog
appears in the center of the Module it was invoked from, overlaying any running applications. After you
have completed the action requested in the Modal dialog, you can return to the original application and
perform other actions.
The Modal dialog contains a Header bar, which includes the application icon of the application that
invoked it, and a title. The content of the Modal dialog differs depending on the dialog. To close a
Modal dialog, tap one of the action buttons or tap outside the dialog.
Figure 12: Modal dialog
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2.3.4
2.3: Application area
1
Header bar
2
Action buttons
Selection mode
An application may invoke a second application and ask you to make a selection. This is known as
Selection mode.
For example, the Call History application invokes Favorites to select a spare button when you want to
add a Call History record to Favorites.
An application in Selection mode is always shown at full size, temporarily overlaying the application
that invoked it as well as any other open applications. A Selection mode prompt is visible, instructing
you on what to select, and Selection mode action buttons are visible to complete or cancel the selection.
When you tap one of these buttons, the application in Selection mode automatically closes, returning
you to the original application.
Figure 13: Selection mode - Choose Button
2.3.5
1
Selection mode prompt
2
Selection mode action buttons
Contextual menu
An application may display a contextual menu that provides more options for a task.
For example, the Favorites application displays a contextual menu when you tap an empty button on the
button sheet. The contextual menu lists the types of buttons which you can choose to add to the button
sheet. Tap to select an option. To close a contextual menu, tap outside of the contextual menu.
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2.4: Footer area
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Figure 14: Contextual menu
2.4
Footer area
The Footer is located on the bottom of the Primary Module touch screen. The Footer is not available on
the Expansion Module.
The Footer contains the left and right handset status area, the master volume bar, the user name, call
notification area and messaging area (all three in the same location), the user badge, the voice mail
indicator, and the time. The following figure includes three instances of the footer to illustrate that the
same location is being used for three purposes (user name, call notification area, and messaging area).
Figure 15: Footer on Primary Module
1
User name
2
Voice mail indicator
3
Messaging area
4
Left handset status area
5
Right handset status area
6
Master volume bar or slider – controls the volume of speaker channels and calls on hands-free
mode
7
Call notification area
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2.4.1
2.4: Footer area
8
User badge – shows user's presence; allows access to the User menu popover
9
Time
Contextual Call Display
Tap the left or right handset status area in the Footer to reveal the Contextual Call Display.
The Contextual Call Display (CCD) shows controls relevant to a new call or an active call. Some
controls for an active call differ depending on the call type. This topic shows some examples of the
controls on a Contextual Call Display, but does not cover all possible types of calls.
The color of the Contextual Call Display indicates the state of the handset:
• Gray – handset ready
• Light blue – transition state (for example, setting up a call)
• Green – active call
Figure 17: Contextual Call Display (handset ready)
1
Hide button – toggle to hide or show the Contextual Call Display
2
Volume bar (volume slider) – adjust receive volume
3
ICM Hands-Free– toggle intercom hands-free mode on or off
4
Call Swap (inactive) – call swap not available until line call is established
5
Privacy – toggle privacy feature on or off
6
Intercom
7
Intercom Group Call
8
Intercom Group Answer
9
Intercom Group Talkback
When you tap Intercom on the initial Contextual Call Display, the Contextual Call Display shows
controls for a point-to-point intercom call, as illustrated in the following figure.
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2.4: Footer area
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Figure 18: Contextual Call Display for intercom call (transition state)
1
Call type – intercom
2
Volume bar (volume slider) – adjust receive volume
3
Hands-Free – toggle hands-free mode (hands-free speaker) on or off
4
Call Swap (inactive) – call swap not available for intercom calls
5
Call
When you initiate a dial tone line call, the Contextual Call Display shows the controls illustrated in the
following figure.
Figure 19: Contextual Call Display for dial tone call (transition state)
1
Call type – dial tone
2
Volume bar (volume slider) – adjust receive volume
3
Hands-Free – toggle hands-free mode (hands-free speaker) on or off
4
Call Swap (inactive) – call swap not available until line call is established
5
Privacy – toggle privacy feature on or off
6
Call
In an active dial tone call, the Contextual Call Display appears as follows.
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2.4: Footer area
Figure 20: Contextual Call Display for dial tone call (active call)
2.4.2
1
Call type – dial tone
2
Volume bar (volume slider) – adjust receive volume
3
Hands-Free – toggle hands-free mode (hands-free speaker) on or off
4
Call Swap
5
Privacy – toggle privacy feature on or off
6
Mute – toggle mute
Call Notification popup
When incoming calls arrive, call notifications can pop up on the screen, depending on user preferences
(in the Unigy Management System or on the device).
The Call Notification popup contains a scrollable list of all incoming calls, pending intercoms, and calls
you have put on hold. Calls are listed in the chronological order that they were received or placed on
hold.
Important
In order to show popups, notifications must be configured in the UMS for the end user (in the Display tab
and the button properties in the Favorites tab) or on the device (in User Settings or the notification popup
itself as well as per button using the Favorites Batch Settings).
Each call notification provides calling party information and the duration of the call state in minutes and
seconds and also indicated by the progress bar (if configured for this behavior in the UMS). Up to three
simultaneous notifications can be displayed in the popup area. A scroll bar is provided when there are
more than three notifications.
Tap anywhere in the popup to answer the call on the default handset. You can also swipe left or right to
answer the call on a specified handset. When answered, the call is removed from the notification
display.
A Call Notification popup can be minimized and the call unanswered by tapping HIDE. When
minimized, calling party name and number is displayed in the call notification area of the footer. The
time is indicated by the progress bar. When there are multiple incoming calls, the total number of
notifications is displayed. It can be maximized at any time by tapping the call notification area in the
Footer. The display must be maximized in order to answer the call.
When there are no longer any calls to display the Call Notification popup disappears automatically.
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Figure 21: Call Notification popup
2.4.3
1
Pending calls
2
Popup notification settings
User menu popover and User badge
Tap the User badge icon in the Footer to reveal the User menu popover, from which you can access
various functions, such as Settings and Lock Device. The User badge also indicates the current presence
status of the logged on user.
Figure 22: User menu popover
2.5
1
User menu popover
2
User badge
Button icons
Icons indicate the status and function of buttons on the turret.
When icons are not available or are inactive, they are grayed out.
Call type icons
Home phone
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2.5: Button icons
Intercom
Mobile phone
Private line
Work phone
Button status icons
Barged in
Conference
Immediate diversion on a line button (if enabled and configured)
Hold
Open Connexion, listen and speak privileges
Open Connexion, listen and no speak privileges
Open Connexion, no listen and no speak privileges
Speaker channel assigned
For more information, see Line status on page 51.
Call category icons
Outgoing call
Incoming call
Missed call
Incoming call to a line on your button sheet that was answered by another trader
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2.6: Master volume
2.6
37
Master volume
The master volume controls the general volume of speaker channels in the Speakers application as well
as calls that are in hands-free mode (HFM).
Swipe the master volume bar (slider) left or right to adjust the volume. Swipe left to decrease the
volume, and swipe right to increase the volume.
Changes persist through device logout and reboot.
For an illustration of the master volume bar, see Footer area on page 31.
2.7
Soft keyboard
The soft keyboard or virtual keyboard allows you to enter text and other characters on the touch screen.
The soft keyboard appears on the lower part of the screen whenever text entry is required; for example,
when you tap a search field.
The soft keyboard supports alphanumeric characters, modifier keys (Shift, Return), navigation keys,
special characters, and the internationalization switch key (globe icon).
Tap Done on the soft keyboard to dismiss the keyboard when it is no longer needed. When more than
one application is open on a module, you can also tap outside of the original application that invoked the
keyboard to dismiss the keyboard.
2.8
Dial pad
The dial pad is located on the Primary Module. Use the dial pad to dial digits, initiate a call, transfer a
call, initiate a conference, place a call on hold, release a call, and adjust volume.
There are two identical sets of buttons for left and right handset controls as shown in the following
figure.
Figure 23: Dial pad
1
Transfer
2
Keypad
3
Conference
4
Hold
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2.8.1
2.8: Dial pad
5
Decrease master volume for hands-free mode (HFM)
6
Increase master volume for hands-free mode (HFM)
7
Release
Dial digits
The turret dial pad has the same alphanumeric and special character key arrangement as a standard
phone for making dial tone calls that are not preprogrammed on a line button. All standard digits are
allowed: 0-9, *, and #. Dial pulse and dial tone dialing are supported.
When the digits of the number being called are entered, the system searches for a free line for the call
and seizes it. An I-Busy status is shown in the display area of the button associated with the line
chosen for the call, either on the button page (if the button is visible) or on a floating button. A
Contextual Call Display opens. Digits are entered on the dial pad until the full destination number is
dialed. The call is placed after the complete number is entered or the pound sign (#) is pressed on the
dial pad. The call progress tone indicates the status of the call at the distant end.
The station at the distant end responds in one of the following ways:
• It generates a ringback tone if the call is ringing and waiting to be answered.
• It generates a busy tone if the line is busy and cannot accept a call.
• It generates a re-order (fast busy) tone if there is an error condition.
• It goes off-hook and the call is answered.
Digits can be entered on the turret dial pad during an Interactive Voice Response (IVR) system call to
indicate choice of an option in response to audio prompts.
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3
Working with applications and features
3.1
Open an application in full screen view
After you have successfully logged in, you can start or open an application in full screen view.
For an illustration, see Navigation bar area on page 24 and Positioning guide on page 27.
For turrets equipped with only a Primary Module, do one of the following:
• Tap an application item in the collapsed Navbar.
• Tap the Navbar handle to see the expanded Navbar, then tap an application item in the expanded
Navbar.
• Drag an application item from the Navbar and use the positioning guide to open the application in full
screen view.
The application is displayed in full screen (full size) view on the Primary Module, replacing any other
applications that are running.
3.1.1
With an Expansion Module
If an Expansion Module is present, the positioning guide allows you to choose the module on which to
run the application. For an illustration, see Positioning guide on page 27.
• Using the Navbar, do one of the following:
a) Tap an application item in the collapsed Navbar.
b) Tap the Navbar handle to see the expanded Navbar, then tap an application item in the expanded
Navbar.
c) Tap the box on the left to open the application on the Expansion Module screen.
• Using the drag and drop method, drag the application item across the primary screen until you
position it over the left-most box.
3.2
Open an application using the positioning guide
After you have successfully logged in, you can open an application, and choose its size and position on
the screen.
For an illustration, see Navigation bar area on page 24, Positioning guide on page 27, and Views of
applications on page 26.
Do one of the following:
• Drag and drop an application item from the collapsed Navbar.
• Tap the Navbar handle to see the expanded Navbar, then drag and drop an application item from the
expanded Navbar.
From the Primary Module, the positioning guide appears and you can use it to place the application
(app) anywhere on the screen of the Primary Module, in addition to or replacing an open application.
Your choices are as follows, depending on what is currently running on the screen:
• If one app is active: replace the app, add to left, or add to right.
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3.3: Add an application from the expanded Navbar
• If two apps are active: replace an app, add to left, add to right, or add in the middle.
• If three apps are active: replace an app.
For example, if app A is currently running, you drag and drop app B on the screen. The two apps are
displayed in half size or half screen view. Then you drag and drop app C on the screen, and the three
apps are displayed in third size or third screen view.
Expansion Module
When an Expansion Module is also enabled, the positioning guide allows you to position the app on
either the Primary Module or the Expansion Module.
For example, if three apps are currently running on the Primary Module screen and two apps are running
on the Expansion Module, you can drag a third app over and add it to the right, left, or middle of the
apps currently running in the Expansion Module, or replace any of the running apps.
Figure 24: Adding a sixth app to the Expansion Module screen
3.3
Add an application from the expanded Navbar
In the expanded Navbar, an application item has an Add icon when fewer than three applications are
open on the Primary Module, or fewer than six applications if an Expansion Module is present.
For an illustration of the Navbar, see Navigation bar area on page 24.
1. Tap the Navbar handle to see the expanded Navbar.
In the expanded Navbar, an Add icon appears next to inactive apps.
2. Tap the Add icon of the application item.
The application is displayed in the rightmost position, pushing any other running apps to the left.
For example, if no apps are running on the Expansion Module, and three apps (A, B, C) are running
on the Primary Module, after adding app D, there will be one app (A) running at full size on the
Expansion Module, and three (B, C, D) running on the Primary Module.
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If three apps are running on the Primary Module and no Expansion Module is in use, you cannot open
a fourth app; no Add icon is visible in the expanded Navbar.
3.4
Close an application
You have two options to close an application.
For an illustration, see Navigation bar area on page 24 and Application area on page 25.
Do one of the following:
• Tap the Navbar handle to see the expanded Navbar, then tap the Remove icon of the application you
want to close.
• Drag and drop the application header bar to the Close App area on the bottom of the screen below the
positioning guide.
If more than one clone of the application is running, tapping the Remove icon closes the most recently
opened clone.
If only one application is running, it cannot be closed.
3.5
Rearrange applications on the screen
Up to three applications each can be open simultaneously on the Primary Module and on the Expansion
Module, for a total of six open applications. You can arrange or rearrange the applications on the screen
to suit your needs.
Prerequisite: The applications you want to rearrange are running on the screen.
Drag and drop the application header bar to a new location using the positioning guide.
For an illustration, see Application area on page 25 and Positioning guide on page 27.
The application arrangement or layout is not saved until you make a snapshot. For more information, see
Snapshots on page 44.
3.6
Multiple copies of applications (clones)
Some applications may have up to three copies open at a time.
These copies are also called clones or cloneable applications. For example, you might have two clones
of Directory, one that is used to view the Personal Directory, and one that is used for searches of the
Enterprise directory.
Clones can be open on the Primary Module, the Expansion Module, or both modules.
You can open up to three copies of the following applications:
• Favorites
• Directory
• Call History
• Speakers
The Navbar indicates how many clones of the application are running, and the application name in the
Header bar has a number that represents the unique clone of that application. If three clones of a single
application are already open, it is not possible to open a fourth copy.
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3.7: Change the order of items in the Navbar
Figure 25: Application copies (clones)
3.7
1
Clone number indicator (second copy)
2
Clone number indicator (first copy)
3
The number of copies of the application that are running
Change the order of items in the Navbar
You can change the order in which application items and snapshot items appear in the Navbar.
Long press an item in the Navbar, then drag and drop the item to a new position in the Navbar. The
changes you make persist through logout and device reboot.
For an illustration of the Navbar, see Navigation bar area on page 24.
3.8
Presence
The Presence feature provides visual information about a user’s availability. For example, if a contact is
busy on another call, an icon indicates that the user’s line is busy.
A presence status icon showing a contact’s current availability is displayed next to the contact’s name in
the Directory. Presence information is only shown and available for contacts who are in the Unigy
system site directory.
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Table 1: End user's presence status
Icon color
Status
Setting
Green
Available
Automatic by system or userselectable
Gray
Unavailable
Automatic by system or userselectable
Red
Busy
Automatic by system or userselectable
Amber
Away
Automatic by system or userselectable
White bar on red
Do Not Disturb
User-selectable
The presence status is based on call activity. Depending on the line type and line configuration, Unigy
system response to presence status during the call setup time will vary. After a call is connected,
presence status is consistent for all line types.
You can set your presence to Do Not Disturb through the User badge in the footer. When Do Not
Disturb presence is selected, it indicates to other users that you do not want to be interrupted; it does not
prevent incoming calls from ringing.
Note
The Do Not Disturb function button is a separate feature. When activated, it mutes the ringer on the turret.
3.9
Access IQ/MAX TOUCH voice mail
Access voice mail on the IQ/MAX TOUCH turret.
Voice mail is a service provided on the Unigy system for the storage and retrieval of messages.
When you have a message, the voice mail indicator displays on your User badge in the Footer. For an
illustration, see Footer area on page 31.
You can have more than one mailbox number configured on different MWI (Message Waiting Indicator)
buttons. The voice mail indicator on the Footer is associated with the first MWI button in Favorites
(your button sheet). The MWI button and the voice mail indicator provide the same indication.
• Message waiting indication:
• The MWI button in Favorites is active/lamped.
• The voice mail icon on the User badge is displayed.
• No message waiting indication:
• The MWI button in Favorites is inactive/not lamped.
• The voice mail icon on the User badge is not displayed.
1. Tap your User badge.
The User Menu Popover opens.
2. Tap Voicemail in the User Menu Popover.
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3.10: Snapshots
3. Follow the prompts from the voice mail system to enter your password and for available options to
retrieve messages.
4. To end the voice mail session, press the appropriate Release button.
The voice mail indicator on your user badge and the voice mail indicator on the MWI button on
Favorites may or may not be cleared, depending on your PBX.
3.10
Snapshots
Use the snapshots feature to save an arrangement of applications for future recall.
Select applications to be included in a snapshot from the Navigation bar (Navbar). The Primary Module
and the Expansion Module can consist of up to three applications each, for a maximum of six
applications in a snapshot. You can create up to five snapshots, after which the SAVE VIEWS option is
disabled.
The snapshots retain the last saved settings for each application in the snapshot. For example, for
Favorites, the last sheet that was displayed is preserved; in Speakers, the page and state (compact or
normal view) are preserved. To save the latest snapshot changes and application states, tap the snapshot
Refresh icon to the right of the snapshot name.
Refresh icon:
The default name for all the saved snapshots is "Snapshot N", where N is an automatically chosen
number in ascending order. When you log on, the first snapshot in the Navbar is displayed by default. If
you change the order of the snapshots in the Navbar, whichever is first will be the one displayed upon
the next login.
Note
An administrator can create snapshots for you in the UMS. If an administrator is making configuration
changes at the same time as you are, the changes of whoever saved last take effect.
Figure 26: Snapshot
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Snapshot displaying three applications
2
Snapshot group icon
3
Edit option or Refresh option (displayed when changes were made to the snapshot)
4
Snapshot icon
5
Snapshot name
6
Save Views option
7
Close option
45
Tap the Snapshot group icon to expand or collapse the list of snapshots. You can reorder the snapshot
icons in the Navbar by long pressing and dragging a snapshot icon up or down. You can edit the
applications in a snapshot after it has been created. You can also rename a snapshot and delete a
snapshot.
For information about free seating and snapshots, see Free seating on page 20.
For information about applications that can be cloned or copied, see Multiple copies of applications
(clones) on page 41.
3.10.1
Create a snapshot
You can create a new snapshot by dragging the applications from the Navbar and dropping them in the
main application area.
For an overview of snapshots, see Snapshots on page 44.
1. Touch and drag an application from the Navbar and drop it in the main application area using the
positioning guide.
The application can be dropped in any available slot.
Figure 27: Create a snapshot
2. Tap the SAVE VIEWS icon to save the snapshot.
SAVE VIEWS icon:
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3.10: Snapshots
The newly created snapshot is saved in the Navbar.
3.10.2
Open a snapshot
You can open a saved snapshot by tapping the snapshot icon or snapshot name in the Navbar.
3.10.3
Modify a snapshot
You can change the arrangement of applications in a snapshot.
When you save snapshot changes, the turret also saves the current state of each application in the
snapshot. For example, it saves the current Favorites sheet so that the same sheet is displayed when you
redisplay the snapshot.
1. Open the snapshot to be modified by tapping the snapshot icon or snapshot name in the Navbar.
2. Add, remove, or replace an application in the snapshot:
• Add an application: Drag an application from the Navbar and drop it in the main application area
using the positioning guide.
• Remove an application: Drag an application header bar and drop it in the Close App area. Or tap
the Close icon next to the application name in the expanded Navbar.
• Replace an application: Drag an application from the Navbar and drop it on an existing
application in the main application area.
3. Expand the Navbar and tap the Refresh icon next to the snapshot name.
Refresh icon:
The changes to the snapshot are saved.
Note
Directly tapping the snapshot icon or name after modifying the snapshot takes you to the previously
saved arrangement of applications in the snapshot, without saving the current arrangement.
3.10.4
Rename a snapshot
You can rename a saved snapshot.
The snapshot names are displayed only when the Navbar is expanded. When the Navbar is collapsed,
only the snapshot icons are displayed. A snapshot icon displays a two letter name that is derived from
the first letters of the first two words of the snapshot name, considering space as a word separator. The
snapshot icon cannot be edited. You can edit the snapshot name.
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Figure 28: Rename a snapshot
1. Expand the Navbar to view the snapshot names.
2. Tap the snapshot name to be edited.
3. Tap the Edit icon next to the selected snapshot name.
Edit icon:
The Edit Snapshot dialog opens.
Figure 29: Edit a snapshot
4. Tap the name in the Edit Snapshot dialog.
5. Edit the name using the soft keyboard. A maximum of 20 characters can be entered.
6. Tap Rename.
The new snapshot name is saved.
Note
The snapshot name cannot be blank and must be unique.
3.10.5
Delete a snapshot
You can delete a snapshot.
1. Expand the Navbar and identify the snapshot to be deleted.
2. Tap the Edit icon next to the selected snapshot name.
The Edit Snapshot dialog opens.
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3.10: Snapshots
3. Tap the Remove button.
The selected snapshot is deleted from the Snapshots group.
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4
Favorites
The Favorites application displays your button sheet. Favorites enables you to initiate calls as quickly as
possible with the tap of a button.
The button sheet can contain up to 600 buttons. Real-time line status and presence information is
displayed on these buttons. You can manage buttons directly in Favorites, if you have the appropriate
permissions. Or your administrator can manage Favorites buttons in the UMS.
There are 13 sheets of buttons. In full screen view, each sheet of the button sheet can display 48 buttons,
except for the last sheet which contains 24 buttons. The default name is Sheet and the sheet number; for
example, Sheet1. Optionally, you can rename each sheet, so that buttons are grouped and organized in a
memorable way. Swipe up to navigate through the sheets, or use the scrubber to jump to a specific sheet.
The sheet name appears as a divider at the top of each sheet and in the scrubber.
Figure 30: Favorites application
1
Name of the Favorites sheet
2
Batch settings mode icon – access to settings that can be applied to a button
3
Edit mode icon – move or swap a button
4
Rename – change the name of the Favorites sheet
5
Scrubber or indexed scrollbar – access a point in the list
6
Spare or empty button
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4.1
4.1: Button types
Button types
Several types of buttons can be assigned in Favorites.
• Line
• Speed dial
• Point of contact
• Conference
• Function
• Diversion
4.2
Line buttons
Line buttons can be programmed for making and receiving internal and external calls.
You can program the following types of lines on line buttons:
• Private lines
• Dial tone lines
• Speed dial lines
Each line button, when programmed, shows the current call activity. Changes in button color represent
changes in a line's calling status. Changes are also reflected in the call notification area.
Button line descriptors (labels) can be programmed for any line type. Additional calling line preferences
for internal and dial tone line buttons can be programmed. For more information, refer to Configure
buttons in Batch settings mode on page 60.
Program each line button with a resource ID (which determines the identity of this line) and appearance.
The resource ID is used in determining how to route outbound or inbound calls to or from this line. You
can have multiple appearances of the same button (resource ID) on your button sheet.
Each AOR (extension) can be programmed with a single line button appearance or multiple line button
rollover appearances for dial tone lines. Private lines can only have one rollover appearance. An
appearance is a sub-category of a line that is stored with the station-side AOR (extension) in the Unigy
database. The default appearance number of each line (extension) on a turret is 1, which means that a
given line is programmed and accessible from only one line button.
An extension can be programmed to have multiple button rollover appearances on the button sheet. For
example, if there are three rollover appearances of line extension 3204, it means that incoming calls
from that extension can be accepted on three different available buttons before the caller on that line
receives a busy signal or is diverted to another destination. The number of line rollover appearances that
can be programmed per extension is configured in the Unigy Management System. The maximum
number of line button rollover appearances is 100 per extension on turrets.
An extension can be programmed to roll over incoming calls to an Overflow Operator Service (OOPS)
group of alternative phone extensions if all button line appearances for a turret extension are busy. These
are programmed in the UMS. OOPS groups for an extension are set up in the UMS. If all OOPS
extensions are also busy, the call diverts and reports as busy.
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4.2.1
51
Line status
Line buttons show status information that indicates line use and activity. Line status information can
appear on any line button in Favorites and in Activity Monitor. It also appears in the Call Notification
area.
The line button can show the following types of information:
• Type of line: private line, intercom, or Open Connexion (with no access, listen only, or listen and talk
permission). Dial tone lines (including internal lines) do not show an icon.
• Type of activity on the line.
• Diversion. If immediate diversion is configured for a line, DIVERTED is displayed on the line button,
provided that this feature is enabled and configured for the user in the UMS.
• Speaker numbers. If a line button is assigned the same line as a local speaker channel, the speaker
number is displayed on the line button, provided that this feature is enabled and configured for the
user in the UMS. If more than one speaker channel uses the same line, the lowest speaker channel
number is displayed on the line button. If that line has been assigned to another user's speaker
channel, the same icon without a speaker number is displayed on the line button, provided that the
feature is enabled and configured for the user in the UMS. If both features are enabled and configured
for the user, both icons are displayed on the line button.
Each programmed line button shows the current line status. Changes in button color represent changes in
a line’s calling status. The following table summarizes the call status indicators on line buttons for
various call states.
If you or your Unigy administrator customized your line status colors, the colors specified in this topic
might be different.
Table 2: Line button call status indicators
Call Status
Button Color
Display
Available line (idle)
Dark Gray
Button descriptor (label)
Active line: Line is busy (in use by
you)
i-Busy
Light Green
Button descriptor (label)
Hold (by you): Line is placed on hold
by you
i-Hold
Dark green
Button descriptor (label); blinking Hold
indication; growing hold duration bar (if
enabled in your user profile and
preferences)
Seized line (by another user): Line is
busy (in use by another user) or in a
broadcast call
u-Busy
Light Blue
Button descriptor (label)
Hold (by another user): Line is placed Dark blue
on hold by another user
u-Hold
Button descriptor (label); blinking Hold
indication
High priority incoming call
Button descriptor (label); growing
incoming duration bar (if enabled in your
user profile and preferences)
Red
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4.3: View button status
Table 2: Line button call status indicators (continued)
Call Status
Button Color
Display
Low priority incoming call
Brown
Button descriptor (label); growing
incoming duration bar (if enabled in your
user profile and preferences)
Button not available
Light Gray
Button is grayed out.
Note
The line status changes to i-Hold only when the user is able to successfully put the line on hold. If the
license count for lines is decreased such that no license is available for this line when the user attempts
to put the call on hold, the line status for this call changes to u-Hold.
4.2.2
Communication Barrier status messages
For Unigy enterprises that are integrated with the IPC Compliance Policy Engine, communication
barrier policies are enforced.
If a Unigy end user attempts a call or action that is restricted by a compliance policy, then an error
message is displayed on the end user’s CDI.
For example, if the end user attempts to call or transfer a call to a party that they are barred from
communicating with, Error Party Barred will be displayed in the CDI’s status area. Also, if the
end user attempts to seize a barred line (directly or indirectly by joining a call that involves a barred
line), then Error Line Barred will be displayed on the CDI.
4.3
View button status
In the Favorites application, you can view the status of buttons in the button sheet.
Tap Favorites in the Navbar to open the Favorites application. The application opens in the default view
called Trading mode. The status of buttons is displayed.
Swipe up to navigate through the sheets, or use the scrubber to jump to a specific sheet.
4.4
Add a button in Favorites
You can assign a new button in the button sheet.
This procedure provides the general flow for all types of buttons. For details on a particular button type,
see the specific procedure. For an illustration of Favorites, see Favorites on page 49.
1. Tap Favorites in the Navbar.
The Favorites application is displayed.
2. Tap an unassigned or empty button.
A contextual menu is displayed with the button types.
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Figure 31: Favorites contextual menu
3. Select the button type to be assigned.
A Modal dialog is displayed with options that vary depending on the button type.
4. Enter information about the button type.
• Tap a text field to enter text. Tap Done on the soft keyboard to dismiss the keyboard.
• For non-text fields, select an option from the dialog or from the drop-down menu.
The dialog is updated with your entries and selections.
5. Review all responses and selections in the dialog, then tap Save to save your changes.
The button is created on the button sheet accordingly.
4.4.1
Add a line button
Add a line button in Favorites.
Prerequisite: Review the general procedure for all buttons in Add a button in Favorites on page 52.
1. Tap an empty button.
A contextual menu is displayed with the button types.
2. Select LINE.
A Modal dialog is displayed.
3. Enter the identifier for the line in the Resource AOR field, and tap Validate to verify that the line
identifier is valid.
If the identifier is invalid, an error message is displayed.
4. Enter a button label in the Descriptor field.
5. Optionally, update the number of appearances in the Appearance field.
6. Optionally, tap Advanced Features to update line preferences.
• Priority: Low or High. Priority for calls originating on this line.
• CLI Preference: Show or Hide. Display or suppress CLI information for the line. If you choose
Hide, CLI information is still stored in history events.
• Ringtone Preference: No Override or Ringtone 1 - Ringtone 18. Set a ringtone to override the
default ringer, or No Override to use the default ringtone.
• Ring Preference: Ring, One Ring, or No Ring. Settings for incoming calls on the line.
• Float Preference: Float or None. Display calls from this line on a floating button if the line button
is not currently displayed.
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4.4: Add a button in Favorites
• History Preference: Show or Hide. Whether to include calls on this line in call history records.
• Notification Preference: Show or Hide. Whether to be notified of calls on this line.
7. Tap Save to save your changes.
The line button is created accordingly.
4.4.2
Add a speed dial button
Add a speed dial button in Favorites.
Prerequisite: Review the general procedure for all buttons in Add a button in Favorites on page 52.
1. Tap an empty button.
A contextual menu is displayed with the button types.
2. Select SPEED DIAL.
A Modal dialog is displayed.
3. Enter information about the line button.
a) Number: The speed dial number, and if required include special dialing features, Dialtone, Pause,
or Flash.
b) Descriptor: A description or label for this number.
c) Icon: Home, Work, Mobile, or None.
4. Optionally, tap Advanced Features to set line options: Line, Hunt, No Line/Hunt.
If you select Line, enter the Number (resource AOR) then select the Validate button or Select from
Favorites button.
5. Tap Save to save your changes.
The speed dial button is created accordingly.
4.4.3
Add a point of contact button
Add a point of contact button in Favorites, to initiate a call to a contact using a particular method.
Prerequisite: Review the general procedure for all buttons in Add a button in Favorites on page 52.
1. Tap an empty button.
A contextual menu is displayed with the button types.
2. Select POINT OF CONTACT.
The Directory application opens with the Choose Point of Contact selection mode, temporarily
overlaying Favorites.
3. Find the contact entry, then tap the > button (Call detail button).
The Contact details view is displayed.
4. Select the point of contact that you want to add as a Favorites button. The following points of contact
can be selected: private wire, speed dial, intercom, and intercom group.
The point of contact that you select is highlighted in a blue box.
5. Tap Done.
The point of contact button is created accordingly.
4.4.4
Add conference buttons
You can add a conference button (also called duplex or preset broadcast button) in Favorites. For details,
see Duplex conference on page 117 and Configure conference broadcast on page 118.
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You can add a simpex button in Favorites. For details, see Simplex broadcast on page 119 and
Configure simplex broadcast on page 119.
4.4.5
Add a diversion button
You can add a diversion button in Favorites. For details, see Configure one-button DDI diversion on
page 110 and Configure one-button ICM diversion on page 110.
4.5
Edit a button
You can edit buttons, except for diversion buttons, in the button sheet.
1. Navigate to the button to be edited in Favorites, and long press this button.
A contextual menu is displayed.
2. Select EDIT.
The dialog that is displayed depends on the type of button you selected.
3. For a line button:
• The Edit Button: Line Button Options dialog is displayed.
• Update the information in the dialog as appropriate.
• Tap Save.
The button is updated accordingly.
4. For a speed dial or point of contact button:
• The Directory application opens with Choose Point of Contact selection mode, temporarily
overlaying Favorites. The Contact details view is displayed on the right.
• Select the point of contact that you want to replace as a Favorites button. The following points of
contact can be selected: private wire, speed dial, intercom, and intercom group.
• Tap Done.
The button is updated accordingly.
5. For a conference button:
• The Edit Button: Conference Button Options dialog is displayed.
• Update the information in the dialog as appropriate.
• Tap Done.
The button is updated accordingly.
6. For a function button:
• The Edit Button: Function Button Options dialog is displayed.
• Update the information in the dialog as appropriate.
• Tap Save.
The button is updated accordingly.
Editing a button is distinct from Edit mode. For information about Edit mode, see Move or swap a
button on page 56.
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4.6
4.6: Duplicate a button
Duplicate a button
You can create a copy of a button in the button sheet.
1. Navigate to the button to be copied in Favorites, and long press this button.
A contextual menu is displayed.
2. Select DUPLICATE.
The Choose Buttons selection mode is displayed.
3. Select a location on the button sheet for the duplicate button.
The button is highlighted in blue.
4. Tap Done.
A Modal dialog is displayed.
5. Optionally, update the button label in the Descriptor field.
6. Tap Save.
The duplicate button is created accordingly.
4.7
Move or swap a button
In Favorites Edit mode, you can rearrange buttons and swap buttons. Move an assigned button to an
empty button on any sheet of the button sheet. Swap the position of an assigned button with another
assigned button on any sheet of the button sheet. In addition, you can remove a button from the button
sheet.
While in an active call, do not move or swap buttons.
In Edit mode, real time button status is not displayed.
1. Navigate to the button to be managed in Favorites.
2. Tap the Edit mode icon (pencil icon) in the Favorites header bar. See Favorites on page 49.
Favorites application is displayed in Edit mode.
3. To move the button, drag the button and drop it on an empty button in the button sheet. Swipe or tap a
sheet number to get to the desired location.
The button is moved. Its original location is empty and available for assignment.
4. To swap the button, drag the button and drop it on an assigned button in the button sheet. Swipe or
tap a sheet number to get to the desired location.
The two buttons are swapped.
5. To remove the button, tap the Remove icon (x icon) in the upper right corner of the button.
The button is deleted.
6. Tap the Edit mode icon again to exit this mode and return to Trading mode.
Edit mode is distinct from editing a button using long press. For information about this type of edit, see
Edit a button on page 55.
4.8
Remove a button
You can delete a button assignment in the button sheet.
1. Navigate to the button to be deleted in Favorites, and long press this button.
A contextual menu is displayed.
2. Select REMOVE.
You are asked to confirm the removal.
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3. Tap Remove.
The button assignment is removed. The button is empty and available for assignment.
You can also remove a button in Edit mode. See Move or swap a button on page 56.
4.9
Function buttons
A function button performs a special action before a call or during a call, and is invoked by tapping a
single button.
Function buttons technically operate as a macro; that is, a sequence of multiple actions that are executed
as a single button operation. Function buttons are created by selecting individual functions from the
available set and assigning them as a custom function button within the Favorites application.
Function buttons can be configured by an administrator from the UMS or by you, if you have been
assigned sufficient privileges. Function buttons configured at the turret are saved to your Favorites app.
The following table lists commonly-used functions that can be assigned to a function button (in the order
that they appear in the Add Button: Function Button Options dialog).
Table 3: Assignable functions
Function
Description
Macro
Create a key sequence of function button actions. It is recommended
that an administrator configure macros from the UMS.
Direct Page
Go directly to a page in the Button Sheet. Valid range is 0 - 50. Each
page counts as a 1/4 sheet, or 12 buttons. So if you set the page to 5, it
will bring you to the start of sheet 2.
Direct Intercom
Directly dials a specified ICM number.
Hunt
Start a hunt for an idle line.
Do Not Disturb
Mute the ringer on the turret. Does not stop intercom calls. Activating
the Do Not Disturb function button does not change the presence status
of the turret user. The turret user continues to be in Available mode.
Presence Do Not Disturb is a separate feature. For more information,
see Presence on page 42.
Privacy
Make the next call private.
Intercom
Start an intercom call from Button Sheet.
Get CLI
Show CLI for a button configured for No CLI or show the full CLI if it is
too long. You do not see the CLI if you are programming the turret.
Close the Function menu.
Suppress CLI
Block your calling line identity at the far end.
Toggle CLI
Change from your default CLI (name or number) to the other option.
Stops default toggle and changes it manually.
Page Up
Scroll up the Button Sheet page.
Page Down
Scroll down the Button Sheet page.
Handset Vol Up
Increase the handset volume.
Handset Vol Down
Lower the handset volume.
Left Select
Seize the left handset side without opening the Contextual Call Display.
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4.9: Function buttons
Table 3: Assignable functions (continued)
Function
Description
Right Select
Seize the right handset side without opening the Contextual Call
Display.
Left Signal
Signal on the currently active private line call on the left handset.
Right Signal
Signal on the currently active private line call on the right handset.
Left Hold
Place the currently active call on the left side on hold.
Right Hold
Place the currently active call on the right side on hold.
Left Release
Release the currently active call on the left side.
Right Release
Release the currently active call on the right side.
Left Conference
Start a conference call on the left side.
Right Conference
Start a conference call on the right side.
Left Transfer
Transfer the currently active call on the left side.
Right Transfer
Transfer the currently active call on the right side.
Left Recall
If a two-stage dial tone line is currently seized on the left handset, this
function ends the call and reseizes the same line. If it is not a dial tone
line, the call ends and a new call is not established.
Right Recall
If a two-stage dial tone line is currently seized on the right handset, this
function ends the call and reseizes the same line. If it is not a dial tone
line, the call ends and a new call is not established.
Active Recall
If a two-stage dial tone line is currently seized, this function ends the
call and reseizes the same line, regardless of handset. If it is not a dial
tone line, the call ends and a new call is not established.
Icm Group
Initiate an intercom group call.
Icm GANS
Initiate a Group Answer call.
Icm GTBK
Initiate a Group Call Talk Back call.
Left Redial
Redial the last number dialed from the left handset.
Right Redial
Redial the last number dialed from the right handset.
0
Dial 0.
1
Dials 1.
2
Dials 2.
3
Dials 3.
4
Dials 4.
5
Dials 5.
6
Dials 6.
7
Dials 7.
8
Dials 8.
9
Dials 9.
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Table 3: Assignable functions (continued)
Function
4.9.1
Description
#
Dials #.
*
Dials * .
Voice Monitoring
Monitor voice activity on a private line speaker call. Notify the end user
when no talkback voice is detected on the line within a specified time
interval once voice is detected from the far end counterparty. Button is
configured by an administrator from the UMS only.
Configure function buttons
Configure function buttons to access turret functions.
You must have user programming privileges set in your trader profile to assign function buttons.
1. If the Favorites application is not already displayed, tap Favorites in the Navbar.
2. Tap an unassigned or empty button.
A contextual menu is displayed with the button types.
3. Tap FUNCTION.
The Add Button: Function Button Options dialog is displayed.
4. Select the desired button type.
5. Use the predefined button descriptor or optionally delete that description and enter your own using
the soft keyboard.
Button descriptions that exceed the display length for a button are truncated and the hidden characters
are represented by an ellipsis (...). Truncation always occurs on the right. For example, Do Not
Disturb is displayed as Do Not Di.... The number of characters displayed is based on the font
magnification setting.
6. Tap Save.
The button is created.
4.10
Batch settings mode
In Favorites Batch settings mode (also called Batch edit mode), you can edit the settings of all line
buttons in the button sheet. Other types of buttons are inactive in this mode, and cannot be edited. While
in Batch settings mode, real time button status is not displayed.
The following settings can be edited in Batch settings mode:
• Priority
• Ring tone override
• Ring settings
• Fixed
• Float
• Call history
• CLI
• Notification
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4.11: Rename a Favorites sheet
When you assign fixed buttons using Batch settings mode, the first available fixed button slot is used.
The total number of fixed buttons is displayed, and it is not possible to program additional fixed buttons
once 12 are already set.
4.10.1
Configure buttons in Batch settings mode
Update the settings of some or all line buttons in the button sheet using Batch settings mode.
1. Tap the Batch settings mode icon in the Favorites header bar. See Favorites on page 49.
Batch settings mode opens and buttons are displayed with their current settings.
2. Tap a setting:
• Priority: Low or High. Priority for calls originating on this line.
• Ringtone: No Override or Ringtone 1 - Ringtone 18. Set a ringtone to override the default ringer,
or No Override to use the default ringtone.
• Ring Settings: Ring, One Ring, or No Ring. Settings for incoming calls on the line.
• Fixed: Fixed or None. Whether to display calls from this line on a fixed button.
• Float: Float or None. Whether to display calls from this line on a floating button if the line button
is not currently displayed.
• Call History: Show or Hide. Whether to include calls on this line in call history records.
• CLI: Show or Hide. Display or suppress CLI information for the line. If you choose Hide, CLI
information is still stored in history events.
• Notification: Show or Hide. Whether to be notified of calls on this line in the call notification
popup.
3. Tap a button one by one to change that button's setting. Swipe or tap a sheet number to move through
the button sheet.
4. Tap the Batch settings mode icon again to exit this mode and return to Trading mode.
The button settings are updated accordingly.
4.11
Rename a Favorites sheet
You can rename a sheet in Favorites to identify the buttons on that sheet. The name change persists
through logout and device reboot.
1. Tap Favorites in the Navbar to open the Favorites application.
2. Navigate to the sheet that you want to rename.
3. Tap Rename in the upper right corner of the sheet. See Favorites on page 49.
The Rename Sheet dialog is displayed.
4. Enter the new sheet name.
5. Tap Save.
The new sheet name is displayed in the left hand corner of the sheet. The sheet name is also displayed
in the scrubber, following these rules:
• If the name begins with sheet, sheet is not displayed.
• Up to six characters of the name are shown, and the font size may be reduced to fit the scrubber
area.
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4.12
61
CLI
Calling Line Identification (CLI) displays the name, button label, or phone number of the party placing
an incoming call. It may also display the calling party’s company name. If the CLI feature is enabled
and CLI information is available for the caller, the information is displayed based on user preference
until the call is released. CLI information may not be available for some calls.
CLI information for a call is shown on a turret line button or floating button label. The CLI information
can include the priority assigned to the line button associated with the call.
By default, CLI is enabled for all line buttons in the Unigy system. CLI display can be enabled or
disabled on specific line buttons by user button programming or through system programming.
If a call is answered just after another user seizes the same line, the CLI information of the incoming
party’s line is displayed along with a barge-in indicator. If momentary privacy is in effect, the line
cannot be seized, and an error message indicates the call is private.
Note
SIP private line ARD speaker calls may display the CLI (line resource AOR) of the far end when the user
answers an incoming dial tone call on a speaker.
The following preprogrammed functions can be added to turret buttons to further control CLI display:
• Get CLI
• Toggle CLI
• Suppress CLI
The following CLI user setting display preferences can be set for incoming dial tone calls:
• Name: The name of the caller (found in the packet) is displayed if this information is available;
otherwise, the caller’s telephone number is displayed. This is the system default setting. The label
display allows 8 to 12 alphanumeric characters, depending on character widths. If the caller’s name is
longer than the allotted label field length, the name is truncated on the right and the missing letters are
represented by an ellipsis (...).
• Number: The telephone number of the caller (found in the packet) is displayed if this information is
available; otherwise, the caller's name is displayed. The label display allows 8 to 12 alphanumeric
characters, depending on character widths. If the caller’s telephone number is longer than the allotted
label field length, the number display is truncated on the right and the missing numbers are
represented by an ellipsis (...).
• Toggle: If both name and number are available in the packet, the display alternates between the
caller’s name and number for 40 seconds, then displays the name. Otherwise, the incoming call
button label shows whatever CLI information is available.
• Match: Looks for a speed dial number on the user’s button sheet that matches the CLI of the
incoming call, and displays the speed dial button label. If multiple buttons match the incoming call,
the display shows the label for the first matching button. If there is no match or no label is available
for the button, the display shows the incoming caller’s name if available; otherwise, it shows the
caller’s phone number.
• Name Lookup: Matches the CLI to a speed dial number in the Points of Contact (POCs) of the user’s
enterprise directory, personal directory, or on the user’s button sheet and based on the match source
priority configuration, displays the match to the user and optionally company name or a button label.
If there is no match or no label is available for the button, the display shows the incoming caller’s
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4.12: CLI
name if available; otherwise, it shows the caller’s phone number. See also, Calling party name lookup
on page 62.
Private line calls will always show the button label for CLI, regardless of the CLI display preference.
For more information on setting CLI preferences, refer to Call Handling on page 154.
The following table lists line and connection types supported by Unigy with an indication of whether
CLI information is supported for outgoing and incoming calls.
Table 4: CLI support for line types
Line or connection type
4.12.1
Connected party information
(outgoing calls)
Calling party information
(incoming calls)
Private manual ringdown
N/A
N/A
Private auto ringdown
N/A
N/A
Analog dial tone
not supported
not supported
DDI
name and number
name and number
DPNSS
not supported
number only
Euro ISDN
number only
number only
INS 1500
number only
number only
QSIG
name and number
name and number
NAPRI
not supported
number only
SIP
name and number
name and number
Calling party name lookup
Calling party name lookup is an additional CLI preference that expands CLI lookup to include the Unigy
database and can be configured to display the name of the caller and optionally their company name.
The lookup applies to incoming dial tone calls and can use up to three lookup sources, prioritized by
user preference. The default priority is: (1) end user's speed dial data, (2) end user’s personal directory,
and (3) enterprise directory. The CLI number is matched against numbers stored in these sources and the
first, highest priority match found is returned as the CLI display on the turret.
Customers can also leverage the Microsoft Active Directory import to expand their lookup options.
For speed dial source, the Data field of speed dial buttons in the end user’s button sheet is searched in
button number order and the button label of the first match found is used for the CLI display.
For directories, the Data field of the Points of Contact (POCs) with a Media Type of Speed Dial are
searched in the order that they were added to the directory. If the incoming call’s CLI matches the
number in the POC Data field, then the contact name is displayed in the format specified by the end
user's lookup preferences. Optionally, the contact’s company name can also be displayed.
This feature is configured in two steps — first set in the UMS at the Instance level and then also set for
an end user group or individual end user(s). Once configured for the instance, user preferences can also
be programmed on the turret by the end user.
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4.12.2
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Get CLI information
A preprogrammed Get CLI button is used to display the name or phone number for an incoming call on
the turret.
When a call is received, calling line or party information (CLI or CPI) is normally shown on the line
button or floating button for the call. If there is too much information to fit on the button, it is truncated;
and if the line button is set to not display CLI information, the information does not appear at all.
Tap the Get CLI button to display information for the caller, even if the line button is not set to display
CLI information.
The caller’s name or phone number is displayed, according to the CLI display preferences.
For more information, see Call Handling on page 154.
For an active or ringing call, tap the Get CLI button.
If caller information is available, the turret displays full CLI information for the caller in the Call
Notification area of the footer.
4.12.3
Toggle CLI display
Use a preprogrammed Toggle CLI button to control whether the name or number of the caller for
incoming calls is displayed on the turret.
This feature can be programmed at the turret by users with sufficient privileges, or it can be programmed
through the Unigy Management System.
When a call is received, the turret displays calling party information in the Call Notification area of the
footer.
Note
If CLI Toggle is applied when both handsets are in use, the CLI Toggle remains in effect until both
handsets are released.
To change the display for incoming calls, tap the Toggle CLI button.
The CLI display for the incoming extension switches from the current default setting (name or phone
number) to the alternative option: from name to number, or from number to name.
4.12.4
Suppress outgoing CLI information
Use a preprogrammed Suppress CLI button, before placing or answering a call, to suppress display of
the calling party identification at the far end.
Tap the Suppress CLI button before a call.
CLI information for an active call cannot be suppressed, because the information is sent when the call is
established.
This feature can be programmed at the turret by users with sufficient privileges, or it can be programmed
through the Unigy Management System.
Note
CLI suppression ends after each call. To suppress CLI information for new calls, the feature must be
enabled again.
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4.12: CLI
1. To block calling information for a call you are making, tap the Suppress CLI button.
The Suppress CLI button is highlighted to indicate that the feature is enabled. The word Enabled is
also displayed on the button.
2. Initiate the call.
No calling identity information appears at the far end. The call shows as Restricted.
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5
Call History
The Call History application captures recent call activity. It displays up to 200 of your recent
communication events, with the most recent events displayed first. As additional events are logged, the
oldest events are removed from the Call History list.
Call History displays the call category, name or number, date and time, and call duration. By default, all
calls are displayed.
You can view call events in a specific call category (missed, incoming, outgoing, or frequent). You can
sort call events by one of the fields in the Call History list header. You can filter call events by date
range, line type, or call priority.
Call History also offers a search feature which lets you search call events.
You can use call events to initiate calls; add buttons to Favorites; and add new personal contacts and
new personal points of contact to your Personal Directory.
Before you can access Call History data for a button on a CDI, the Display in Call History option must
be enabled for that button in the Unigy Management System (UMS). The CDI does not display data that
occurred before this option is enabled.
Call History can also show incoming dial tone and private line calls to lines on your button sheet that
were answered by another trader. A special icon (two handsets with a receive arrow passing through
one) distinguishes these calls. For the traders who do not answer this call, this Call History Event
displays as soon as it is answered by the other trader and the duration is recorded as 0.00 minutes. The
event details also indicate the extension called and the name of the trader who answered the call as it
appears in the Enterprise Directory. If the answering party information is unavailable, for example, the
active zone of the line being monitored does not have this feature, then the name of the user will be
recorded as Not Available. The answered by another call history option must be configured for the
trader in the UMS.
For details on how events are captured, see the Theory of Operation Manual
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5.1: Search feature
Figure 32: Call History application
1
Filter icon – access Filter options
2
Call category tabs (with call category icons)
3
Call History list header
4
Search field
5
Call category icon associated with a call event
6
Call detail button – access Event detail view which displays information about the associated
contact
7
Call History list
In full size view, the Call History list fills the screen. In half size or third size view, the screen toggles
between the Call History list and the Event Detail view.
5.1
Search feature
The search feature is available in Call History and in Directory. In Call History, the search feature lets
you look for call events that are stored on the turret. The Search field is always visible in the application.
The search feature has the following characteristics:
• The search is performed on the Name/Number field.
• Search begins as soon as a character is entered, and is refined as more characters are entered.
• The search is case-insensitive.
• The search feature saves up to 10 most recent search terms, which are displayed in Recent Searches
below the Search field. As additional search terms are entered, the oldest terms are removed from the
list.
• A search term is only added to Recent Searches if you make a call from the search result.
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• The search terms are listed in order of most recently entered.
• The search terms are saved for the current logon session only. Logging off or rebooting clears the
list.
5.1.1
Search Call History – New Search
You can search Call History to find a call event using the Search field.
Follow this procedure for a new search, when no Recent Searches exist. For background information,
see Search feature on page 66.
1. Tap the Call History icon in the Navbar.
2. Tap a call category tab to restrict your search to a subset of calls as needed: Missed, Incoming,
Outgoing, or Frequent.
3. Tap the Search field.
The soft keyboard is displayed.
4. Type a sequence of characters using the soft keyboard.
The search begins as soon as a character is entered, and is refined as more characters are entered.
Matching results are displayed, and the number of matching results is shown.
5. You can tap Done to dismiss the soft keyboard, then scroll through the search results list as needed to
find an entry. Your options include:
• Tap an entry in the search results list to make a call to that person.
• Tap an entry's Call detail button to access additional options such as creating a new contact.
• Tap the Remove icon (x) to remove the search results and return to the previous display (all calls
or calls within a category).
Figure 33: Search Call History – New Search
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5.1.2
5.1: Search feature
1
Search field with search term
2
Number of results indicator
3
Remove icon
4
Search results list
5
Call detail button
Search Call History from Recent Searches
You can search Call History to find a call event using the search results in Recent Searches.
For background information, see Search feature on page 66.
1. Tap the Call History icon in the Navbar.
2. Tap a call category tab to restrict your search to a subset of calls as needed: Missed, Incoming,
Outgoing, or Frequent.
3. Tap the Search field.
The soft keyboard is displayed. Search terms that were saved in the current logon session are
displayed, followed by search results,
4. You can tap Done to dismiss the soft keyboard, then scroll through the search results list as needed to
find an entry. Your options include:
• Tap a search term in Recent Searches to re-run the search and display only the results for that
search term.
• Tap an entry in the search results list to make a call to that person.
• Tap an entry's Call detail button to access additional options such as creating a new contact.
• Tap the Remove icon (x) to remove the search results for a specific search term and return to the
previous display (all calls or calls within a category).
• Tap CLEAR to remove all recent search terms and search results, and return to the previous display
(all calls or calls within a category).
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Figure 34: Search Call History – Recent Searches
5.2
1
Search field
2
Recent Searches
3
Clear button
4
Search results list
5
Call detail button
Browse Call History
You can browse Call History data to find a call event.
1. Tap the Call History icon in the Navbar.
The Call History application is displayed showing data for all calls. For an illustration, see Call
History on page 65.
2. Swipe to scroll through the list of all calls as needed.
3. Tap a call category tab to browse calls by category:
• All calls
• Missed – calls that ring but are not answered
• Incoming – inbound calls that are answered
• Outgoing – outbound calls
• Frequent – up to 25 of the most recently used contacts from Directory
4. Tap a field in the Call History list header to sort calls by that field:
• Name/Number
• Date/Time
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5.3: Filter Call History
• Duration
5.3
Filter Call History
You can narrow down the list of call events in Call History using filter options. Filter options do not
persist through logout.
1. Tap the Call History icon in the Navbar.
2. Tap a call category tab to restrict your filter to a subset of calls as needed: Missed, Incoming, or
Outgoing.
Filter options are not applicable to the Frequent category.
3. Tap the Filter icon.
The filter options drawer is displayed.
4. Choose one or more filters to be applied.
• Select Dates: Tap From and To to launch a modal dialog that allows you to set the date range.
Tap Done to save your changes, or tap Cancel to dismiss your changes.
• Line Type: Tap a radio button to set the line type filter. Options are: All, Private, Dialtone, and
Intercom.
• Priority: Tap a radio button to set the call priority filter. Options are: All, High, and Low.
5. You can tap the Filter icon to dismiss the Filter options drawer, then scroll through the filter results
list or use the Search field to find an entry in the list. Your options include:
• Tap an entry in the list to make a call to that person.
• Tap an entry's Call detail button to access additional options such as creating a new contact.
• Tap CLEAR to remove the filter and return to the previous state.
The following example shows filter results in the Outgoing call category for private line calls made
during the specified dates.
Figure 35: Filter Call History
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5.4: Initiate a call from Call History
5.4
1
Filter icon
2
Filter options
3
Filtered by label
4
Clear button
5
Filter results list
6
Call detail button
71
Initiate a call from Call History
Make a call directly from Call History.
1. Tap the Call History icon in the Navbar.
The Call History application is displayed. For an illustration, see Call History on page 65.
2. Select a call category if desired.
• All calls
• Missed
• Incoming
• Outgoing
• Frequent
3. Find an event for the party to be called. Scroll if necessary.
4. Tap an event to initiate a call to that party.
The call is connected. If the event is a dial tone line, placing a call results in a hunt plus speed dial to
the number. If the event is a private line, this line must be on your button sheet otherwise the call
results in an error.
5.5
View Call History Event details
You can view more information about a Call History event. From the Event detail view, you can create a
new personal contact, a new personal point of contact, or a Favorites button.
1. Tap the Call history icon in the Navbar.
2. Select an event and tap the Call detail button (>) to display the Event detail view as illustrated in the
following figure. The details here indicate that an incoming call was placed to Extension 3002, which
was on Dennis G's button sheet, but the call was answered by another trader named Joe E.
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5.6: Create a new personal contact
Figure 36: Call History Event Detail View
3. Choose one of the following options (options vary depending on whether the party already exists in
the system or not).
• Create new contact: Add a new record for this party in your Personal Directory.
• Add to existing contact: Add another point of contact for this party in your Personal Directory.
• Add as Favorite: Add this party as a button in Favorites.
• View Favorite: If this party already exists in Favorites, view the Favorites button.
See separate topics for details on the options.
4. Tap CLOSE to close the dialog.
5.6
Create a new personal contact
You can create a new personal contact record from Directory or from a call event in Call History. The
new contact record is stored in your Personal Directory.
Prerequisites for Call History:
• Perform the steps in View Call History Event details on page 71 and select Create new contact from
the Event detail view. The Create a New Contact modal dialog is displayed.
• Follow the steps in Create a new personal contact on page 84 to complete this task.
5.7
Update a personal contact from Call History
You can add call information from a selected event in Call History to an existing contact in your
Personal Directory.
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Prerequisite: Perform the steps in View Call History Event details on page 71.
1. Tap Add to existing contact from the Event detail view in Call History.
The Directory application opens with the Choose Contact selection mode, temporarily overlaying
Call History.
2. Select the contact record to be updated in the Directory application, and tap Done.
The Add to <contact name> modal dialog is displayed.
3. Optionally, select the label from the drop-down menu: None, Home, Work, Mobile.
4. Tap Add to save your changes.
5.8
Create a Favorites button from Call History
Create a new Favorites button from a selected event in Call History. You can choose an empty button or
replace a button.
Prerequisite: Perform the steps in View Call History Event details on page 71.
Note
You can create a Favorites button for intercom and dial tone media types only.
1. Tap Add as Favorite from the Event detail view in Call History.
The Favorites application opens with the Choose Buttons selection mode, temporarily overlaying Call
History.
2. To create a new button in Favorites:
a) Choose and tap an empty button.
b) Tap Done.
c) Update the information in the Add Button modal dialog as appropriate.
d) Tap Save.
The button is saved accordingly.
3. To replace a button in Favorites:
a) Choose and tap an assigned button.
b) Tap Continue when prompted to confirm the override operation.
c) Update the information in the Add Button modal dialog as appropriate.
d) Tap Save.
The button is replaced accordingly.
5.9
View or edit a Favorites button from Call History
If a selected event in Call History is already assigned to a Favorites button, you can view and edit the
button.
Prerequisite: Perform the steps in View Call History Event details on page 71.
1. Tap View Favorite from the Event detail view in Call History.
The Favorites application opens with the Edit Button modal dialog, temporarily overlaying Call
History.
2. Update the information about the Favorites button as appropriate.
3. Tap Save to save your changes.
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5.9: View or edit a Favorites button from Call History
The button is saved accordingly.
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6
Activity Monitor
The Activity Monitor application provides an area where you can view Favorites buttons that are
designated as fixed buttons and floating buttons (float buttons) on a single page.
A fixed button is always visible in the Activity Monitor. A floating button appears in the Activity
Monitor when call activity occurs on that line. Fixed and floating buttons can be assigned in the Activity
Monitor application or in the Favorites application.
You can resize the display area for fixed buttons and floating buttons using the divider handle (display
area handle). On the IQ/MAX turret, fixed and floating buttons are part of the Favorites application.
Figure 37: Activity Monitor application
1
Re-sort icon – re-sort the floating buttons area to view buttons that are off-screen
2
Add icon – assign fixed buttons and floating buttons
3
Edit icon – move or swap fixed buttons
4
Fixed buttons area (fixed area)
5
Divider handle (display area handle)
6
Floating buttons area (float area)
Acivity Monitor characteristics
The Activity Monitor has the following characteristics:
• You can assign up to 12 fixed buttons. In the initial assignment, the fixed buttons are placed in the
next available locations in the fixed area. After the initial assignment, you can move or swap fixed
buttons.
• There is no limit on the number of buttons that float. You cannot assign a specific location for a float
button.
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6.1: Add a fixed or a floating button
• When incoming high priority or low priority calls and pending point-to-point intercom calls are not
visible in the float area, the Re-sort icon changes color as follows:
• Turns red if at least one high priority call is off-screen.
• Turns amber for all other priority calls that are off-screen.
You can tap the Re-sort icon to move off-screen buttons into view.
• You can initiate a call from a fixed button by tapping the button. You can answer a call from a float
button by tapping the button.
Floating buttons details
A float button is a Favorites button that appears temporarily in the float area to reflect current call
activity. The position of float buttons is dynamic and depends on call type.
Float buttons in the float area have the following behavior:
• All Favorites buttons float by default.
• Float buttons appear in the float area regardless of whether they are currently visible in Favorites or
are fixed buttons in Activity Monitor.
• Float buttons are sorted by call priority, call type, and order received.
• Pending intercom calls appear in the float area and are answered automatically as soon as the
previous intercom call ends, provided certain conditions are met. Only one intercom button floats,
regardless of how many pending intercom calls there are.
• Calls float when you are adding, editing, or deleting a button.
• Internal calls and internally transferred calls float.
• The GANS and GTBK keys are never displayed in the float area, as they are displayed and available
in the Contextual Call Display.
6.1
Add a fixed or a floating button
Assign a Favorites button as a fixed button or a floating button in Activity Monitor.
1. Tap Activity Monitor in the Navbar to open the Activity Monitor application.
2. Tap the Add icon (+). See Activity Monitor on page 75.
The application displays a set of two options and any defined fixed buttons.
3. Choose one of the following:
• Tap Set Fixed to assign fixed buttons.
• Tap Set Float to assign floating buttons.
For either option, the Favorites application opens and displays the button sheet. If you are assigning
fixed buttons, each button indicates whether it is a fixed button (FIXED) or not (NONE). If you are
assigning floating buttons, each button indicates whether it is float button (FLOAT) or not (NONE).
4. Tap a button to toggle between the two settings, and assign the button as required.
For fixed buttons, the selection count is displayed at the top of the screen and updated appropriately.
The number of float buttons is not tracked.
5. When you are done with the button assignments, tap Done.
You are returned to the previous view.
6. Tap the Add icon to return to the main Activity Monitor page.
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6.2: Move or swap a fixed button
6.2
77
Move or swap a fixed button
Rearrange or swap a fixed button assignment in Activity Monitor.
1. Tap Activity Monitor in the Navbar to open the Activity Monitor application.
2. Tap the Edit icon (pencil icon). See Activity Monitor on page 75.
The application displays the fixed buttons in edit mode.
3. To move a button, drag the button and drop it on an empty location in the fixed area.
The button is moved. Its original location is empty.
4. To swap a button, drag the button and drop it on an assigned location in the fixed area.
The two buttons are swapped.
6.3
Remove a fixed button
Remove a fixed button assignment in Activity Monitor.
To remove a floating button assignment, use the Batch settings mode in Favorites. See Configure
buttons in Batch settings mode on page 60.
1. Tap Activity Monitor in the Navbar to open the Activity Monitor application.
2. Use one of the following methods:
• Long press on a button
• Edit mode
3. Long press method:
a) Long press on the fixed button to be removed.
b) Tap Remove on the contextual menu. You are asked to confirm the removal.
c) Tap Remove on the confirmation dialog. The fixed button is removed.
4. Edit mode method:
a) Tap the Edit icon. See Activity Monitor on page 75. The application displays the fixed buttons in
edit mode.
b) Tap the Remove icon (x) of the fixed button to be removed. You are asked to confirm the removal.
c) Tap Remove on the confirmation dialog. The fixed button is removed.
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7
Directory
The Directory application provides access to contacts in the Enterprise directory and in your Personal
directory.
A contact can have up to 10 points of contact, such as office phone, mobile phone, and e-mail address.
Each point of contact (POC) is associated with a media type, such as intercom, speed dial, or e-mail.
Before a contact can be displayed on the turret, a contact must have a point of contact. A contact can
have a preferred point of contact that is the default method used to initiate a call.
You can place calls to your contacts through any directory entry that has a point of contact (POC) entry
for a line, speed dial number, or intercom (including group intercom).
Note
For very large directories, it may take some time before all directory entries are displayed upon login.
Figure 38: Directory application
1
Browse icon (also called List icon) - navigate directories and directory categories
2
Filter icon (also called View icon) - show a subset of contact entries by point of contact type
3
Add icon - add a new contact to your Personal directory
4
Directory list header
5
Search field - find a contact entry
6
Presence icon - visual indicator of a contact's availability
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7.1: Search feature
7
Points of contact icons
8
Contact details button - display Contact details view
There are several layers of contact data in Unigy:
• Enterprise directory: A collection of contacts within the Unigy system and any system-defined
counterparties. The Enterprise directory is created and maintained by a Unigy administrator only
through the Unigy Management System.
The default name for the Enterprise directory is Default Directory but this name can be changed by
the administrator.
• Directory categories: Categories can be used to organize the Enterprise directory. Categories are
configured through the Unigy Management System. If a Unigy administrator adds or removes
directory categories, you must log off then log on to see the changes.
• Personal directory: A personalized set of contacts that is only for the use of the end user logged into
the device. These contacts are called personal contacts. A Personal directory can include a
personalized subset of the Enterprise directory, plus any personal contacts that the user adds.
Personal contacts are maintained by an administrator through the Unigy Management System or by
the end user on the device.
Note
The Personal directory has a flat structure, is not synchronized with the Enterprise directory, and
cannot be viewed by other users.
You can browse, sort, filter, and search the directory. You can also add, edit, and delete personal
contacts in your Personal directory directly from the turret.
7.1
Search feature
The search feature is available in Call History and in Directory. In Directory, the search feature lets you
look for contacts that are stored on the turret. The Search field is always visible in the application.
For more information on search behavior, see Search feature on page 66.
7.2
Browse contacts and navigate directories
Browse and sort contacts in the Directory. Navigate directories and directory categories.
1. Tap the Directory icon in the Navbar.
The Directory application is displayed. For an illustration, see Directory on page 79.
2. Swipe to scroll through the list of all contacts and find the desired contact.
For information about a user's availability, see Presence on page 42.
3. Tap a field in the list header to sort contacts by that field:
• Name (default sort)
• Company
4. Tap the Browse icon to navigate directories and directory categories.
The Browse directories drawer is opened.
5. Tap a directory to display contacts in that directory. By default, the following are displayed:
• Default Directory (this is the default name for the Enterprise Directory)
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• Personal Directory
A list of contacts is displayed according to your selection.
6. Directory categories, if available, are listed under Default Directory. Tap Default Directory or tap the
> icon, then tap a directory category.
A list of contacts in the selected directory category is displayed.
7. Scroll through the list or use the Search field to find an entry in the list. Your options include:
• Tap an entry in the list or tap an entry's point of contact icon to make a call to that contact.
• Tap an entry's Contact details (>) button to display the Contact details view.
• Tap x in the Search field to remove the filter and return to the previous state.
8. Tap the Home icon to return to the top level and view all directories.
Until you tap the Home icon, the directory you selected in the previous step persists.
9. Tap the Browse icon to dismiss the Browse directories drawer.
You can combine actions to further narrow down the list of contacts. For example, you can browse
and navigate to a directory category of Sales, then filter the contacts by intercom points of contact.
7.3
Filter contacts
You can narrow down the list of contacts in Directory using filter options. Filter options do not persist
through logout.
1. Tap the Directory icon in the Navbar.
The Directory application is displayed. For an illustration, see Directory on page 79.
2. Tap the Filter icon.
The filter options drawer is displayed.
3. Choose one or more filters to restrict the display of contacts.
• Private wire: Display all contacts with private line points of contact.
• Speed dial: Display all contacts with speed dial points of contact.
• Intercom: Display all contacts with intercom points of contact.
• Other: Display all contacts with points of contact other than the ones above.
Contacts are displayed according to your input.
4. Scroll through the filter results list or use the Search field to find an entry in the list. Your options
include:
• Tap an entry in the list or tap an entry's point of contact icon to make a call to that contact.
• Tap an entry's Contact details (>) button to display the Contact details view.
• Tap x in the Search field to remove the filter and return to the previous state.
5. Tap the Filter icon to dismiss the filter options drawer.
You can combine actions to further narrow down the list of contacts. For example, you can browse
and navigate to a directory category of Sales, then filter the contacts by intercom points of contact.
7.4
Initiate a call from contacts
Make a call from a contact in the Directory.
1. Locate the contact in the Directory. Scroll as necessary.
You can browse contacts, navigate directories, or filter contacts to narrow the search.
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7.5: View contact details
2. To initiate a call from a contact entry, tap the contact entry.
A call is initiated using the default point of contact (preferred point of contact). No further action is
necessary.
3. To initiate a call from a point of contact for a contact, tap the point of contact icon.
A call is initiated using the point of contact selected.
Note
If a call is initiated on a private wire point of contact, and there is no button on the button sheet with the
same Resource Address of Record (AOR), the call is not placed.
7.5
View contact details
View more information about a contact in the Directory.
1. Tap the Directory icon in the Navbar.
The Directory application is displayed. For an illustration, see Directory on page 79.
2. Locate the contact whose details you want to view.
3. Tap the Contact details button (>) for the selected contact.
The Contact details view is displayed, overlaying part of the main application page.
Figure 39: Directory – View Contact Details
1
Close button
2
Contact name
3
Contact's presence
4
Directory Group – shows the directory category path you navigated to find this contact, if
applicable. Otherwise, it is blank.
5
Points of contact – a blue check mark indicates default or preferred point of contact. A blue star
icon indicates this point of contact is a Favorites button.
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4. From the Contact details view, your options include:
• Tap a point of contact entry to make a call using that point of contact.
• Tap the star icon to create a Favorites button for the point of contact or remove a Favorites button.
• Tap the check mark to set preferred point of contact.
• If this is a personal contact, tap the EDIT button to edit the personal contact's details or delete the
personal contact.
While in the Contact details view, you can also browse contacts, navigate directories, filter contacts,
and search for a contact.
5. Tap CLOSE to dismiss the contact details view.
7.6
Create or remove a Favorites button from Directory
Create a Favorites button for a contact or remove a Favorites button for a contact from Directory.
Prerequisite: Perform the steps in View contact details on page 82.
1. To create a Favorites button for the contact's point of contact:
a) In the Contact details view, tap the gray star icon for a point of contact. Gray indicates that the
point of contact is not a Favorite.
The Favorites application opens with the Choose Buttons selection mode, temporarily overlaying
Directory.
b) Choose an empty button for the contact, or replace an existing button.
c) Follow the prompts to complete the task.
d) Tap Save.
The button is created or replaced accordingly.
2. To remove the Favorites button for the contact's point of contact:
a) In the Contact details view, tap the blue star icon for a point of contact. Blue indicates that the
point of contact is a Favorite.
b) Tap Remove on the confirmation dialog.
The button is removed from Favorites.
7.7
Set or change the preferred point of contact for a personal contact
Set or change the preferred point of contact (POC) for a personal contact in Directory. A contact can
have only one preferred POC.
Prerequisite: Perform the steps in View contact details on page 82.
In the Contact details view:
1. To set a preferred POC, tap the gray check mark next to the point of contact.
The check mark turns blue.
2. To unmark a preferred POC, tap the blue check mark next to the point of contact.
The check mark turns gray (inactive).
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7.8
7.8: Create a new personal contact
Create a new personal contact
You can create a new personal contact record from Directory or from a call event in Call History. The
new contact record is stored in your Personal Directory.
Prerequisites for Directory: Tap the Add icon (+) in the Directory application header bar. The Create a
New Contact modal dialog is displayed. Fields with an asterisk (*) are required.
In the Create a New Contact modal dialog:
1. Enter information in the NAMES section.
2. Enter information in the POINTS OF CONTACT section. If necessary, scroll to see all fields.
a) Media Type: Private Line, Speed Dial, Intercom, Email, Instant Message (IM), Chat, Intercom
Group, Other.
b) Icon Type: Home, Work, Mobile, None.
c) Field name varies depending on the Media Type. Enter the appropriate data. For example, enter the
contact's resource AOR for a private line, or the extension for an intercom.
d) Call this number by default: checkbox is checked. Tap to clear the checkbox as appropriate. This
field indicates the preferred point of contact.
3. Optionally, tap Add another Point of Contact to add information for another point of contact.
4. Optionally, enter information in the ADDRESSES section.
5. Optionally, enter descriptive text in the NOTES section.
6. After you have entered data in all of the required fields, the Save button becomes enabled. Tap Save
to save your changes.
7.9
Edit a personal contact
Update a personal contact's details in your Personal Directory.
Prerequisite: Perform the steps in View contact details on page 82.
1. Tap the EDIT button from the Contact details view.
The Edit Contact modal dialog is displayed.
2. Update contact information as needed. Required fields are marked with an asterisk (*). Contact
information includes:
• First name, last name, company name
• Points of contact (media type, icon type, value for this media type)
• Addresses (home, business, other)
• Notes
Note
The device does not verify the validity of either intercom or ICM group numbers in Points of Contact.
3. After you have entered data in all of the required fields, the Save button becomes available. Tap
Save to save your changes.
7.10
Delete a personal contact
Remove a personal contact record from your Personal Directory.
Prerequisite: Perform the steps in View contact details on page 82.
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1. Tap the EDIT button from the Contact details view.
The Edit Contact modal dialog is displayed.
2. Tap the Remove Contact button to delete the personal contact.
The personal contact record is removed from your Personal Directory.
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8
Making, answering, and managing calls
8.1
Line activation
When you access a line, the line becomes active. The response provided on the active line depends on
the type of call and the type of line. This topic describes the general behavior expected for different
types of lines and calls.
For a line to be accessible, it must be programmed on the Button Sheet by an administrator or an end
user with sufficient privileges. Only lines that are on the Button Sheet can be used.
You can seize a line or join a call on a line that is in any of the following states:
• Idle
• Incoming (ringing if an audible ring is enabled)
• Busy in a call (unless call is in a privacy mode)
• On hold
When a line becomes active, the turret provides feedback to indicate the line status and activity:
• For a public switched line, the turret provides dial tone; dial to establish the call.
• For a Manual Ringdown (MRD) line, the private line is immediately connected to the destination. If
the destination is configured to use a speaker, begin talking immediately. If the destination is
configured to use a handset or there is no response, use Signal to ring the destination.
• For an Automatic Ringdown (ARD) line, the system automatically rings the destination. The
destination must answer for an ARD call to connect.
• For a broadcast call, all lines assigned to the call are activated and audio is presented for those lines.
If some destination lines are busy, those lines are not included. The lines that are connected are
shown as I-busy.
• When users join a line in a call (barge in), the system displays a barge-in indicator and CLI
information for the last person to join is shown to all users (including the barger). If the intrusion tone
feature is enabled, users will hear a tone when a user joins the call. If a repeating intrusion tone is
supported, users will hear the intrusion tone periodically throughout the call until the last person to
barge in leaves the call.
• If a call is initiated by dialing a number on the Dial Pad, and implicit hunt is enabled, the system tries
to find and activate an available line.
• For an incoming call, audio is enabled when the line is accessed.
• If the line is on hold, audio is enabled when the line is accessed.
When a call is active on a line, the line button displays line and call status information. Additional
information and call controls are shown on the Contextual Call Display of the turret. Depending on the
line and call type, the information can include the line type, button label, status, dialed digits, calling line
or party information, or call duration bar. The display options and preferences can be customized to
provide the most useful information for each user.
When the line is released, the session ends. For multiparty line calls, the session ends when the last user
releases the line.
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8.2
8.2: Hunt
Hunt
The hunt feature enables access to available line appearances for a call without choosing a specific line.
If hunt is enabled and a call is initiated using a hunt button or the dial pad without choosing a line, an
implicit hunt is performed automatically to search for and seize an available line appearance. Depending
on the digits dialed, the system locates a dial tone line or a Unigy extension. Hunt searches within a hunt
group, or if access is not available to a hunt group, within a users's personal extension appearances. A
hunt group is a predefined set of dial tone line appearances that are available to the hunt feature.
If the selected line appearance is shown on multiple line buttons, the button with the lowest number is
green to indicate that the line appearance is being used, while other buttons that refer to the line
appearance are blue, indicating that the line is busy. If no line is available, an error message is displayed.
The hunt function can be included in the definition for a speed dial button.
When you seize a line then press a hunt with speed dial, the CDI performs the speed dial on the seized
line. It does not release the seized line, then hunt, then perform the speed dial.
The implicit hunt capability is enabled or disabled in each user's profile settings. If implicit hunt is not
enabled, a line appearance must be chosen before placing a call.
8.2.1
Make a line call with automatic line selection
When a call is dialed, the turret automatically searches for an available line on which to transmit the call
(referred to as an implicit hunt).
An implicit hunt for an available line is only performed if the auto hunt feature is enabled for a user
profile through the Unigy Management System.
1. Select an idle side for the call.
The Contextual Call Display opens.
2. On the dial pad, dial the first digit of the phone number.
The word hunting is briefly displayed in the Status Area of the selected handset. The system hunts
for an available line and seizes it.
3. Continue to dial the number.
The system stores the digits until the complete number is entered. The turret dials the stored digits.
Digits are added to the Status Area as they are dialed.
8.3
Intercom
Intercom enables end users to make calls to other end users in the same enterprise without using a line.
Any end user who has an assigned intercom extension and is logged into the system can place and
receive an intercom call.
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Note
An end user’s intercom extension and personal extension can be the same (this is the system default),
but a Unigy administrator can configure them to be different. For example, in a migration scenario a
customer may wish to retain existing extensions as personal and also create new intercom extensions for
their users. Personal extensions and intercom extensions can only contain numeric values.
A Unigy intercom extension can have up to 20 digits. The number of digits to dial for an intercom call in
the enterprise is set in the UMS.
On IQ/MAX and IQ/MAX Edge turrets, when dialing an intercom extension that has fewer digits than the
number of digits specified in the UMS, pad the number with leading zeros. On IQ/MAX TOUCH turrets,
padding is optional. On Pulse devices and Soft Clients, do not pad the number.
If your personal extension is greater than 9 digits, you cannot free seat to a communication device that
has not been upgraded to Unigy v2.0.1.5 or later. Also, if you have an intercom extension greater than 9
digits, a communication device that has not been upgraded to at least Unigy v2.0.1.5 cannot place or
receive an intercom call for you. Enterprises with communication devices running Unigy v2.0.1 code
should limit the maximum number of digits for an intercom call to 9 until the entire Unigy enterprise is
upgraded to Unigy v2.0.1.5 or later.
If the Unigy enterprise interops with an Alliance MX site, the intercom extension must meet the Alliance
MX limit of 2-6 digits for an extension.
Intercom calls can be placed using the directory, call history, programmed intercom buttons, or by
dialing the intercom extension as an intercom call.
Note
If an intercom extension is dialed without selecting the ICM function, the call is established as an internal
line call. If the user’s intercom extension is different from the personal extension, be sure to use ICM and
the intercom extension number.
The following restrictions apply to intercom calling:
• Only one intercom call can be active at a time.
• Intercom calls cannot be put on hold.
• Intercom calls cannot be transferred.
• Parties cannot be added or conferenced into an intercom call.
For information about group intercom calling, refer to the UMS online help (or Intercom group calls on
page 91).
8.3.1
Make a point-to-point intercom call
Make a point-to-point intercom call to another user.
There are several ways to make a point-to-point intercom call:
• Use the Intercom button in the Contextual Call Display and dial the extension.
• Use an Intercom function button on your Favorites button sheet and dial the extension.
• Use a Direct Intercom (DICM) function button on your Favorites button sheet, preprogrammed with
the extension.
• Use an Intercom button or Direct Intercom button in Activity Monitor.
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• Use an entry in Directory, as described in Initiate a call from contacts on page 81.
• Use an entry in Call History, as described in Initiate a call from Call History on page 71 .
On turrets, intercom calls can be placed or received using hands-free mode (HFM) or a handset. By
default, intercom calls are hands-free and use the non-default handset side (typically the right side),
provided the non-default handset side is free.
Group calls can be made using the intercom. See Intercom group calls on page 91.
8.3.1.1
Make an intercom call using the ICM button on the Contextual Call Display
If an intercom call is currently active, it is released when you initiate a new ICM call.
1. Select an idle handset side.
The Contextual Call Display opens and shows controls for the call.
2. Tap the Intercom button.
The message Enter code prompts you to enter an extension number.
3. Enter the extension number.
Note
If the extension number is shorter than the required number of digits, pad the extension number with
leading zeros. If you do not pad the extension number, after dialing the extension, tap Call in the
Contextual Call Display.
• If the dialed extension is valid and the remote user has auto-answer intercom enabled, the call is
answered automatically.
• If auto-answer intercom is not enabled on the distant end or the user is busy, the call pends on a
floating button.
• If the dialed extension is invalid, the remote user is not logged in, or the remote turret is locked,
the message area on the turret shows an error message.
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Make an intercom call using an Intercom function button
Prerequisite:
There must be an Intercom function button programmed on your turret button sheet.
1. Open the Favorites application, and tap an Intercom function button. See Favorites on page 49 for an
illustration.
The message Enter code prompts you to enter an extension number.
2. Enter the extension number.
Note
If the extension number is shorter than the required number of digits, pad the extension number with
leading zeros. If you do not pad the extension number, after dialing the extension, tap Call in the
Contextual Call Display.
• If the dialed extension is valid and the remote user has auto-answer intercom enabled, the call is
answered automatically.
• If auto-answer intercom is not enabled on the distant end or the user is busy, the call pends on a
floating button.
• If the dialed extension is invalid, the remote user is not logged in, or the remote turret is locked,
the message area on the turret shows an error message.
8.3.1.3
Make an intercom call using a Direct Intercom (DICM) function button
Prerequisite:
There must be a Direct Intercom function button programmed on your turret button sheet.
Open the Favorites application, and tap a Direct Intercom function button. See Favorites on page 49
for an illustration.
Note
When a Direct Intercom button is programmed, the extension is included in the programming and
pressing the button dials the extension.
• If the dialed extension is valid and the remote user has auto-answer intercom enabled, the call is
answered automatically.
• If auto-answer intercom is not enabled on the distant end or the user is busy, the call pends on a
floating button.
• If the dialed extension is invalid, the remote user is not logged in, or the remote turret is locked,
the message area on the turret shows an error message.
8.4
Intercom group calls
An intercom group call connects all members of a predefined internal user group (broadcast group)
simultaneously.
An intercom group call can reach any Unigy users who are logged in and able to answer. Users can be
included in a call even if they are logged in somewhere other than their usual location.
You can initiate an intercom group call with different options for answering the call:
• Group call (No answer back): Only the call initiator can talk (one-way audio only).
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8.4: Intercom group calls
• Group answer (GANS): Only the call initiator can talk until the first person answers. Then the call
becomes a point-to-point intercom call with the first user who answers. All other users are dropped.
• Group talk back (GTBK): Anyone on the call can answer and use the Push-to-Talk control to talk and
be heard by everyone else. All users remain on the call, and any number of users can talk.
Intercom group calls do not pend. To receive a group intercom call, a user must:
• Not be on an intercom call.
• Have hands-free mode (HFM) speaker enabled and idle.
• Have auto-answer intercom enabled.
• Have an available talk path.
Otherwise the user cannot receive the call, and has no way to know the group intercom call was missed.
Be aware of the following:
• A user who initiates an intercom group call will know that a call is connected only when at least one
user has answered that call.
• If two users dial a group call to the same group number at the same time, this might result in creating
two group calls and users receiving the group call will be randomly divided between the two calls.
Intercom group calls differ from preset and simplex broadcast calls. For more information, see Duplex
conference on page 117 and Simplex broadcast on page 119.
8.4.1
Make an intercom group call
Make an intercom group call where the call originator is broadcasting to a listen only group of traders.
1. Select an idle handset side.
The Contextual Call Display opens and shows controls for the call.
2. Tap the Group Call button.
The controls for the group call are displayed on the Contextual Call Display, and a message prompts
you to enter the Group ID.
3. Enter the Group ID you want to contact.
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The Group ID value can range from 00 to 1499. If more than 100 broadcast groups are available, add
leading zeros to the Group ID as needed. For example, if there are 1500 broadcast groups, add two
leading zeros to numbers 00-99, and one leading zero to numbers 100-999.
A broadcast call (no answer back) is established.
8.4.2
Intercom group answer
A group answer (GANS) call is a group intercom call that begins as a broadcast from the initiator to a
group of users.
When a user answers a GANS call, all other users are dropped and the call becomes a point-to-point
intercom call between the caller and the user who answered.
8.4.2.1
Make a group answer intercom call
Make an intercom group call with group answer (GANS). The call starts as a broadcast call and becomes
a point-to-point intercom with the first user who answers.
1. Select an idle handset side.
The Contextual Call Display opens and shows controls for the call.
2. Tap the Group Answer button.
The controls for the group answer call are displayed on the Contextual Call Display, and a message
prompts you to enter the Group ID.
3. Enter the Group ID you want to contact.
The Group ID value can range from 00 to 1499. If more than 100 broadcast groups are available, add
leading zeros to the Group ID as needed. For example, if there are 1500 broadcast groups, add two
leading zeros to numbers 00-99, and one leading zero to numbers 100-999.
A broadcast call with group answer is established.
To answer a GANS call, tap the Group Answer button on the Contextual Call Display.
8.4.3
Intercom group talk back
A group talk back (GTBK) intercom call enables one or more users to talk back on the call.
Anyone on the call can answer and use the Push-to-Talk control to talk and be heard by everyone else.
All users remain on the call, and any number of users can talk.
8.4.3.1
Make a group talk back intercom call
Make an intercom group call with group talk back (GTBK). Anyone listening to the broadcast can
answer the call, talk, and be heard by everyone else on the broadcast.
1. Select an idle handset side.
The Contextual Call Display opens and shows controls for the call.
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8.5: Dial tone
2. Tap the Group Talkback button.
The controls for the group talkback call are displayed on the Contextual Call Display, and a message
prompts you to enter the Group ID.
3. Enter the Group ID you want to contact.
The Group ID value can range from 00 to 1499. If more than 100 broadcast groups are available, add
leading zeros to the Group ID as needed. For example, if there are 1500 broadcast groups, add two
leading zeros to numbers 00-99, and one leading zero to numbers 100-999.
A broadcast call with group talk back is established.
To answer and talk back on a GTBK call, touch and hold the Group Talkback button on the Contextual
Call Display.
8.5
Dial tone
8.5.1
Make a dial tone line call
A dial tone line call is an externally routed, switched call that is connected to an outside party through a
central office (CO) switch or Private Branch Exchange (PBX).
If you or your Unigy administrator customized your line status colors, the colors specified in this topic
might be different.
1. Select an idle side for the call by tapping the Left Available status area or the Right Available status
area in the footer of the touch screen. If you want to use the default handset, skip this step.
The selected status area turns to Left Ready or Right Ready, becomes illuminated, and the
Contextual Call Display is opened.
Note
To make this a hands-free call, tap the Hands-Free option in the Contextual Call Display at any time.
2. Tap a dial tone line button on the Favorites button sheet.
The line button turns green, and dial tone is heard.
Note
Optionally, select a previously configured speed dial button to dial that number immediately.
3. Dial the number on the dial pad.
The call is established. The station at the distant end responds in one of the following ways:
• It generates a ringback tone if the call is ringing and waiting to be answered.
• It generates a busy tone if the line is busy and cannot accept a call.
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• It generates a re-order (fast busy) tone if there is an error condition.
• It goes off-hook and the call is answered. The Contextual Call Display turns green and displays
call-specific information and options. Adjust settings in the Contextual Call Display for volume,
privacy, and muting as needed.
The following illustrates the display in Favorites after a dial tone call is placed from extension 3048
to extension 3000.
Figure 40: Making a dial tone call
8.6
Private line
8.6.1
Make a private line call
Make a call over a private, dedicated line.
Private lines provide communication with a predefined end point without dialing numbers. They are
dedicated lines that are not switched and are not part of a shared domain in a public carrier network.
There are two types of private lines: Automatic Ring Down (ARD) and Manual Ring Down (MRD).
ARD automatically generates ringing to the far end at the same moment the button on the calling side
turret is pressed. MRDs provide a continuous full duplex communication path with the far end. On an
MRD line, the caller presses the Signal button to provide an audible or visual indication of the desire to
communicate with the far end.
1. Select an idle side for the call by tapping the left handset status area or the right handset status area in
the footer of the touch screen.
The Contextual Call Display opens.
2. Select the button for a specific private line from the Favorites application.
• Automatic ringdown private lines establish the call automatically; the distant end is alerted to the
incoming call.
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• Manual ringdown private lines with automatic signaling programmed to the button automatically
signal the distant end if the line is idle. Otherwise, the user is connected.
• For manual ringdown private lines with manual signaling, the user connects to the line. Proceed to
the next step if the distant end does not respond.
3. Press and hold the Signal button, which is displayed in the Contextual Call Display.
This signals the distant end over a longer duration. If the distant end responds, no further action is
required. If the distant end does not respond, repeat as necessary, or release the call.
8.7
Call answering
Incoming calls are indicated on the turret, queued according to priority and line type.
You can view and answer incoming calls from Favorites, from Activity Monitor, or from the Call
Notification popup (if enabled). The button associated with an incoming call lights up and rings
according to the configured call attributes in your user profile, such as the call priority, ring tone, and
ring attributes. High priority calls are indicated in red, and low priority calls are indicated in yellow.
Calls can be answered on the handset or on the hands-free speaker (hands-free mode). All line calls are
answered from the handset. By default, intercom calls are answered automatically if the hands-free
speaker is on and available (auto-answer intercom is enabled).
If there is an existing active call and the incoming call is answered on the same handset, the existing
active call is dropped. This is the default turret behavior for incoming calls. If the existing active call is
an intercom call, and a line call is answered on the same handset, the intercom call will automatically
move to the other handset if it is free, otherwise it is released. If an active line call is on the non-default
handset, the default handset is idle, and an intercom call comes in, then the line call is moved to the
default handset and the intercom call is answered on the non-default handset.
An active line call can be placed on hold to answer an incoming call, if your user profile is configured to
do so. For more information on settings that determine turret behavior for incoming calls, see Hold on
page 101.
8.7.1
Answer a line call
All line calls are answered from the handset.
The incoming call is displayed on a line button in Favorites, on a floating line button (if
preprogrammed), in the Call Notification area, or in a Call Notification popup (if preprogrammed). The
call can be answered on the automatically assigned handset (highlighted in the footer) or on a selected
handset.
If you or your Unigy administrator customized your line status colors, the colors specified in this topic
might be different.
To answer an incoming call, do any of the following:
a) Find the incoming line in Favorites or the float area and tap the line appearance.
b) Tap the pending call in the Call Notification popup. (If the Call notification popup is not displayed,
tap the Call Notification area to open it, and then tap the pending call.)
c) Swipe left or right in the Call Notification popup to answer the pending call on that handset.
For a. and b.: the call is answered on the automatically assigned handset.
For c.: the call is answered on the left or right handset.
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The line appearance and the handset status area turn green. The Contextual Call Display opens as the
call is established, turns green and provides call information and options.
Note
If the handset used to answer the incoming call is already active, then the active call is released when
the incoming call is connected. This is the default behavior. Optionally, it can be configured for the
incoming call to go to an available handset or put on hold.
8.7.2
Answer an intercom call
Intercom calls are connected automatically in hands-free mode (HFM) on the non-default handset side
under certain conditions described below. Otherwise, intercom calls are answered manually on the
handset.
An incoming intercom call is connected automatically in hands-free mode when there is no active
intercom call, there is an available talk path, and the hands-free speaker is on and available (auto-answer
intercom is enabled). Otherwise, an incoming intercom call pends. Up to five intercom calls pend. When
an active intercom call is released, the oldest pending intercom call is auto-answered, provided the
hands-free speaker is available.
Note
Group intercom calls do not pend.
An incoming intercom call is accompanied by a splash tone, when a splash tone is configured in your
user profile, Do Not Disturb is not enabled, and the ring volume is greater than zero. If the intercom call
is not auto-answered, the intercom call behaves like a line call.
To answer an intercom call manually on the handset:
1. Verify that auto-answer intercom is disabled. See the Settings chapter for information on how to
configure this attribute.
2. Tap the button for the incoming call in Favorites, in Activity Monitor, or in the Call Notification
popup.
3. Use the appropriate handset to speak.
8.7.3
Answer a call with voice activity monitor enabled
Follow this procedure to answer a speaker call on a private line that has the voice activity monitor
feature enabled.
Prerequisites:
• The administrator has enabled and configured the voice activity monitor properties for the private line
to be monitored, assigned the private line to a button on your button sheet, and assigned the Voice
Monitoring function button on your button sheet through the UMS.
• You have activated the feature by tapping the Voice Monitoring function button on your button sheet,
and the function button is lit. Upon locking the device or logging off, the function button is
deactivated and is off by default at the next login or unlocking.
Note
The Voice Monitoring function button is configurable in the UMS only. Configuring this button on the
communication device, such as copying, moving or swapping this button, is not supported.
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When the private line being monitored rings, do one of the following to answer the line:
• Barge on the speaker call with a global mute handset by activating a floating button or a line button
for that line. If your handset has no handset mute option or local handset mute option, the line
continues to ring until your voice is detected.
• Use Push-to-Talk or Slide-to-Latch on a speaker channel. The line will stop ringing when your voice
is detected.
8.8
Release a call
Release or terminate a call on a turret. Releasing a call is the equivalent to hanging up.
To terminate a call, press the Release button for the currently active side.
The Contextual Call Display closes, and the call is released. When an active intercom call is released,
the oldest pending intercom call is auto-answered, provided the hands-free speaker is available.
8.9
Redial
Use the Redial button from the contextual call display (CCD) or a pre-configured function button in
your Favorites application to redial a previously dialed number from either the right or left handset.
Whenever a dial tone line is seized and digits dialed (including if it is a speed dial), the IQ/MAX
TOUCH keeps track of the string and retains it in a buffer for use by the redial feature. The digits are
retained even if the call fails. The digits stop going into the buffer when any of the following occurs:
• You press the pound key (#) on the dial pad
• The inter-digit timer activates
• A dial plan is matched
Digits dialed after a call is connected are not saved.
There are two buffers, one to save digits for the right handset and another to save digits for the left
handset. The previous buffer contents are cleared and replaced the next time a line is seized and digits
are dialed.
If the Redial feature is enabled in the UMS for the trader or end user group, the Redial button is
displayed on the CCD for both the left and right handset. Tapping the Redial button in the CCD redials
the last number that was saved for that handset.
The last digits saved for a given handset redial are presented below the Redial button label.
Optionally, a Right Redial or a Left Redial function button can be added to the Favorites application.
Note
The Redial feature is not supported for intercom calls or when free seating to a turret other than an
IQ/MAX TOUCH. Also, a redial number is not persisted when the end user logs off and logs on again.
8.9.1
Redial the last number dialed
Redial the last number dialed on the right or left handset.
In order to use this feature, the User Redial Option must be enabled in the UMS for the trader or end
user group.
Do any of the following:
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a) Tap the Left Ready or Right Ready status area in the footer of the Primary Module, then tap the
Redial button displayed in the Context Call Display (CCD).
Figure 41: Redial button in CCD
1
Redial button
An implicit hunt is performed to search for and seize an available line and the last number dialed
from the handset is redialed.
b) Seize any available line from your Favorites, then tap the Redial button displayed in the Context
Call Display (CCD).
The last number dialed from the handset is dialed.
c) Tap a Right Redial or Left Redial Function button in your Favorites.
An implicit hunt is performed to search for and seize an available line and the last number dialed
from the handset is redialed.
8.10
Active call options
8.10.1
Enable Record on Demand
The Record on Demand feature allows you to toggle Record on Demand on or off, if your user profile is
configured to do so.
Warning
Dynamic recording control is a specific requirement of worker union and regulations in Germany and Italy
only. Use of this feature outside of that region could violate other regulations.
The Record on Demand feature only applies to calls on the left or right handset (not speaker calls).
Record on Demand must be enabled by an administrator. This includes assigning a Right ROD and Left
ROD function button in Favorites.
Before placing a call, you can toggle recording on and off for a handset any number of times using a
Right ROD or Left ROD function button. During a call, you can toggle from the currently selected mode
(recording on or off) to the opposite mode; that selection remains in effect until the call ends and then
reverts to the default setting.
Tap the Record button in the Contextual Call Display to toggle the feature OFF or ON.
8.10.2
Mute a call
Mute a call on the handset or hands-free speaker.
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You can mute your microphone or handset during a call. This cuts the audio transmission to the distant
end.
Note
Alternative to this procedure, if your IQ/MAX TOUCH Handset Button Press and Release Action is
configured in the UMS for Push-to-Cut, then you can press and hold the handset switch to mute your
handset. Release the switch to unmute the handset.
1. To mute an active handset or hands-free speaker call, tap the Mute button in the contextual call
display.
The handset area representing the handset being used for the call flashes off and on continuously and
the mute icon in the contextual call display turns red.
2. To unmute the call, tap the Mute button again.
8.10.3
Privacy
The privacy feature prevents other users from intruding during a call.
This feature keeps conversation private during the call and while a call is on hold.
Note
Point-to-point intercom calls are always private.
Key features include:
• Privacy can be turned on or off before accessing a line, or during a point-to-point line call.
• Privacy is only valid for two-party handset calls.
• Privacy turns off after a PBX transfer is cancelled.
Privacy cannot be used for:
• Internal transfer
• Simplex broadcasts
• Open Connexions
• Speaker-line calls
• A line that is being used by more than two parties
Momentary privacy
Momentary privacy turns on privacy when the first user answers a call. Momentary privacy is invoked
whether a call has privacy enabled or not. The default duration is 1 second, configurable through the
UMS.
This feature is useful during peak periods, when there is the potential for two or more users to answer
the same ringing line. If each user assumes they have barged into an active conversation, they could all
release control of the call, thus abandoning the call.
To compensate for these types of situations, momentary privacy is turned on for a short time when the
first user answers the call. The length of this momentary privacy period is configurable, and the privacy
expires after the configured period of time. When momentary privacy expires, the call can be barged
into normally.
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When momentary privacy is active:
• The privacy icon does not indicate that privacy is enabled.
• Calls put on hold do not go on exclusive hold.
• Momentary privacy works regardless of how privacy is set.
• The privacy feature is unaffected by momentary privacy, such that privacy can be enabled at any
time.
8.10.3.1
Use the privacy feature
If the privacy feature is configured by your administrator, you can set privacy on a call to prevent other
users from joining the call. You enable privacy for individual calls.
1. Privacy can be set before making a call or during a call:
• Before a call:
1. Select the left or right side handset.
2. In the Contextual Call Display, tap the Privacy button.
3. Place a call. Privacy is active until it is disabled or the call ends.
• During a call:
1. Place a call.
2. In the Contextual Call Display, tap the Privacy button. Privacy is active until it is disabled or
the call ends.
When in privacy mode, the line button shows a privacy icon (a lock). Also, if you have a Privacy
function button configured in your Favorites, the button turns light gray.
Note
Privacy is not yet active if you enable Privacy after seizing the line but before dialing digits. Privacy is
active after you dial the digits.
2. To remove privacy from the call, tap the Privacy button.
8.10.4
Hold
The hold feature enables calls on dial tone or private lines to be suspended and retrieved. Calls can be
placed on hold by one user and retrieved by other users.
If you or your Unigy administrator customized your line status colors, the colors specified in this topic
might be different.
When you place a call on hold, the line button for the call turns dark green. When this call is placed on
hold by another Unigy user, the line button for the call turns dark blue. If a hold duration bar is enabled
in your user profile and user preferences, a duration bar shows how long the call has been on hold.
If privacy is enabled on a call and the call is put on hold, the call can only be retrieved at the turret
where the call was put on hold. For more information, see Exclusive hold on page 103.
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Note
• Intercom calls, Open Connexion lines, and Speaker lines cannot be placed on hold.
• A call cannot be put on hold if any Unigy user moves the line to an active speaker, because the
speaker keeps the line active.
• If a call is put on hold by a distant user external to the Unigy system, there is no indication of the hold
in Unigy. Only the distant user can retrieve the call.
• If another Unigy user barges in on a line, the line cannot be put on hold.
• After transfer, hold, and resume, the connected party CLI displays the call initiator instead of the far
end.
• A held call must be resumed before it can be released.
The following hold features can be configured by an administrator in the UMS:
• The auto hold/auto handset selection feature sets what happens to an active call when a user picks up
another call. Auto hold settings enable the system to release the first call, place it on hold, or select
another available handset for the new call. For more information, see Automatic hold for incoming
calls on page 103.
• The unsupervised conference feature enables a conference call to be placed on hold, and to continue
without the person who originated the call. If other users barged onto the call, it is not possible to
place the conference on hold, and the user is disconnected from the conference instead. If
unsupervised conference is not enabled, the lines on the conference are placed on hold individually.
For more information, see Unsupervised conferences on page 114.
8.10.4.1
Put a call on hold
Any active call on a dial tone or private line can be placed on hold, including multiparty calls.
Any active call can be placed on hold. Multiple calls can be placed on hold simultaneously. Another call
can be placed or other call activity can be engaged in while a call is on hold.
Intercom calls can not be placed on hold.
For conference calls, if the Unsupervised Conference Calls feature is enabled (which is configured
through the UMS) and a conference call is placed on hold, the call can be left and then later rejoined. If
the Unsupervised Conference Calls feature is not enabled, and a conference call is placed on hold, the
individual lines on the call are placed on hold and the conference does not resume.
If privacy is enabled for a call, putting the call on hold results in an exclusive hold; the call can only be
retrieved by the person who placed the call on hold. If the exclusive hold feature is disabled, any Unigy
user can retrieve the call. If another user retrieves a call while on hold, the button display for that line
shows a U-busy status on the turret instead of remaining on hold.
If you or your Unigy administrator customized your line status colors, the colors specified in this topic
might be different.
1. To place a call on hold, press the red Hold button on the dial pad for the side on which the call is
active.
The line button for the call turns dark green, the Contextual Call Display is closed, and all other
appearances of the line turn dark blue. HOLD is indicated in the bottom right corner of all the
appearances of that line on the button sheet. Also, the Call Notification Status area of the footer
displays the CLI or label match of the held call and the area also turns dark green. If you open the
Call Notification popup, a timer shows the minutes and seconds that the call has been on hold.
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2. To resume an active call on hold, tap the line button from Favorites, the Activity Monitor, or the Call
Notification popup.
The line button for the call turns lighter green, and the Contextual Call Display is reopened.
8.10.4.2
Exclusive hold
If privacy is enabled on a call, placing the call on hold puts it on exclusive hold.
Only the user who places a call on exclusive hold can retrieve it. If the call was placed on exclusive hold
from a turret with multiple handsets, the user at that turret can retrieve the call using a different handset.
If other users try to pick up the held call, they receive a message indicating that the call is private and are
not allowed to access the line.
A line on exclusive hold appears as a call on hold (dark green), with a privacy icon, for the user who
placed it on exclusive hold. To other users, the line displays a busy indication (blue).
If you or your Unigy administrator customized your line status colors, the colors specified in this topic
might be different.
Note
• When a call is retrieved from exclusive hold, privacy is not enabled by default; privacy must be reenabled either before or after retrieving the call.
• Privacy and exclusive hold are not available for multiparty calls.
A line on exclusive hold can be released without retrieving it in the following ways:
• The line is released at the other end. (This requires a line that supports forward disconnect.)
• The user logs off and logs back on.
• A forced line clear is performed on the line.
8.10.4.3
Automatic hold for incoming calls
By default, when there is an active call and a new call is answered, the previous call is released. A
Unigy administrator can configure a user profile to automatically place the previous call on hold, or (for
users who have a second handset) a user can select the open handset for the new call.
Note
Automatic hold is not available for the Soft Client.
The following options define how the system deals with new calls when a user is on a call:
• Auto Select Rel: If there is a call on one handset and the user answers a second call, the second line
picks up on the second handset. If there is a call on both handsets and the user switches to a new line,
the active handset releases its line and picks up the new line.
• Auto Hold Call: If there is a call on a handset and the user answers a second call, the new call is
established and the first call is put on hold (not released).
• Release Call (default): If there is a call on a handset and the user switches to the incoming line, the
old call is released without the user pressing the Release button.
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8.10.5
Transfer
The transfer feature lets you transfer a line call internally or externally. The transfer can be announced or
unannounced. If you are transferring a call to a line that requires a hook flash transfer, you may need to
listen and respond to PBX or central office prompts to complete the transfer.
Lines are configured through the Unigy Management System to use PBX transfer or hook flash transfer.
Hook flash allows you to transfer a call or create a three-way conference through the PBX or central
office, and to switch between calls on the same line (call waiting).
Analog line transfers begin with a hook flash and require the entry of a transfer code. The transfer code
is the extension or number of the user you want to transfer the call to. The turret displays a message
indicating the correct dial pattern for successfully transferring a call through hook flash.
8.10.5.1
Transfer calls
You can transfer a call to another extension or to any line to which you have access. Transfers can be
announced or unannounced.
Note
An active Unigy private line call cannot be transferred.
If you or your Unigy administrator customized your line status colors, the colors specified in this topic
might be different.
1. To transfer an active call, press the Transfer button on the dial pad for the side on which the call is
active.
The active call is placed on hold, and the line button for the call turns dark green as does the call
notification area of the footer.
2. Place the call to the person who will receive the transfer.
3. Make sure there is at least one ring to ensure that the call is going through.
The CLI information for the transfer destination appears in the handset status area.
4. If you are transferring a call to an analog line, listen and respond to PBX or central office prompts to
complete the transfer.
5. To announce the call, remain on the line until the destination party answers.
To retrieve the call without completing the transfer, select the line button for the original call. The
transfer is canceled, and you are back on the original call.
6. To complete the transfer, press the Release button on the side with the call.
Note
• After transfer, hold, and resume, the connected party CLI data displays the call initiator instead of the
far end.
• It is recommended that you do not transfer a line which is in hold state to a speaker channel.
• If the party being transferred drops from the call before the transfer is completed, the status of the
lines involved goes to idle; the voice connection between the transfer originator and transfer
destination is maintained until either party releases from the call.
8.10.6
Barge in
You can join a call in progress (barge in) if privacy is not enabled on the line.
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When a call is in progress, additional users can barge in, creating a multiparty call. This can occur in the
following situations:
• A user joins a point-to-point call.
• New users join an established conference call.
• Two users answer the same incoming call. When momentary privacy is enabled, one of the two users
will be able to barge after the configured interval (by default, 1 second).
If the call is on a line that has privacy enabled, new users cannot barge in. You cannot barge in to
intercom calls.
When you join a call in progress and the intrusion tone feature is enabled, the turret displays your name
on the button for the call and plays an intrusion tone.
If more users join the call, the status shows the most recent person to join.
When you barge into a call, everyone on the call who is using a handset sees a barge in indication (!).
The intrusion tone feature is enabled or disabled for each zone. If intrusion tones are enabled at the zone
level, a Unigy administrator can enable or disable the feature for individual end users. If the intrusion
tone feature is not enabled, the tone is not played and the barge information is not displayed. Intrusion
tones are generated for handset line calls, private line, and dial tone calls under the following conditions:
• Handset call when only handsets are used on the bridge.
• Handset and speaker calls when the handsets on the call globally mute pending speakers. An intrusion
tone is not played for speaker calls.
The intrusion tone frequency and cadence are defined in the country base. For most countries it is a
single short duration tone, however, for some countries, the tone is repeated periodically. A repeating
tone stops playing when all callers who barged in to the call leave the call.
8.10.6.1
Barge in to a call
You can join a call in progress (barge in) if privacy is not enabled on the call.
When a call is in progress, additional users can barge in, creating a multiparty call. You can join both
point-to-point and conference calls.
Note
If the call has privacy enabled, new users cannot barge in.
To barge in to a call, select an active line you want to join by pressing the line button on your turret.
The system attempts to seize the line:
• If the line is in a call that does not have privacy turned on, barge in on the existing call is
successful; a multiparty call is established and you see a barge in icon (!) on the line button. The
other parties on the call see the barge in icon on the button associated with the call, all parties in
the call hear an intrusion tone if the tone is enabled on the system and in their user profiles.
• If the line has privacy turned on, the call is rejected and your turret remains idle with no active
calls.
8.10.7
Call swap
Call swap enables you to move an established line call from the active handset to the idle handset during
a call.
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This feature is available only for line calls and barged calls that are established. You cannot swap
handsets for the following call types or call states:
• Incoming or outgoing line calls before the call is answered
• Conference calls
• Calls on hold
• Calls being transferred
• Intercom calls
A call swap is initiated from the active side contextual call display. The handset you are moving the call
to must be available and idle.
When you are on a call and want to switch the call to the idle handset, tap the Swap button in the
contextual call display. The Swap button is disabled when it is not available for the current call type or
state.
If the request is made while a call is in transition, the system rejects the request and displays the message
Move Unavailable. The message is displayed in the call area of the side with the call.
The following occur when you move a call from one handset to the other:
• The system treats the call as two separate calls, one for each handset. Both calls are available for
playback from a voice recorder.
• Swapping a barged call plays an intrusion tone.
• Swapping a call momentarily displays the call in the Hold state.
• Swapping a call in privacy mode with HFM enabled momentarily toggles the function buttons
Privacy and HFM to the Off state before returning them to the On state.
When a call is swapped, the following presentation characteristics are preserved, so the presentation is
the same after the call is swapped; for example, if HFM is enabled on the left side and you swap the call
to the right side, HFM is automatically enabled on the right side:
• HFM
• Privacy
• Mute
• Record-on-Demand – this is preserved only if both channels are in your record mix profile.
The following presentation characteristics are not preserved:
• Call volume – the volume set on the side you are swapping the call to is used.
• Call duration – this is not preserved because when the call is swapped, the call becomes a new call,
which restarts the call timer.
8.10.7.1
Move a call to the idle handset
You can use the Swap button to move an established line call to the idle handset.
After a line call is established, you can move the call to the idle handset if it is available and the call is
not in a transitional state. The Swap button is disabled when it is not available for the current call type
or call state.
For more information on the call swap feature, refer to Call swap on page 105.
1. Make an outgoing line call, answer an incoming call, or barge on a line.
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2. At any point after the call is established, tap the Swap button in the active side contextual call
display. For an illustration of this button, see Contextual Call Display on page 32.
The system moves the call from the active handset to the idle handset.
8.11
Managing calls
8.11.1
Hands-free mode (HFM)
Hands-free mode enables the use of the hands-free microphone on your communication device for a call,
rather than using a handset.
In hands-free mode, audio is received through the hands-free speaker, and transmitted through the
hands-free microphone. Switching to hands-free mode does not free up the handset voice channel; the
channel is in use for the duration of the call.
The hands-free speaker is a separate voice channel from the speaker channels; however, the microphone
is used for the Push-to-Talk function on speaker calls as well as for hands-free calls. While you are in a
hands-free line or intercom call, as long as you press the Push-to-Talk button for an active speaker
channel, the microphone connects to that speaker channel. The hands-free call is not dropped, but the
distant end cannot hear the speaker channel conversation. When you release Push-to-Talk, the handsfree call resumes.
The IQ/MAX TOUCH turret has a full-duplex hands-free speaker and microphone on the Primary
Module.
Hands-free mode can be used in the following scenarios:
• Intercom calls: When auto-answer intercom is enabled at the communication device, intercom calls
use hands-free mode.
• Line calls: Line calls are always initiated and answered on the handset. To use hands-free mode,
make or answer the call first, then switch to hands-free mode.
• Replay function: The hands-free speaker is used to play recorded audio using the Replay function in
the Speakers application.
While a call is active, you can switch between a handset or headset and hands-free mode, provided the
hands-free speaker is on.
While in a hands-free call, you can adjust the transmit volume. You can also mute the microphone so the
distant end cannot hear you. The mute setting applies to both the handset and the microphone, and the
setting is preserved if switching from one mode to the other. The handset hardware does not mute the
microphone in a hands-free call.
Note
Muting only affects the microphone while it is used in a hands-free line or intercom call. Muting does not
affect the microphone while it supports Push-to-Talk on a speaker call.
While in a hands-free line call, you can swap the call between handsets if the other handset is idle.
8.11.1.1
Use hands-free mode (HFM)
Hands-free mode is available for all handset calls. You can activate hands-free mode before or during an
intercom call. You can switch to hands-free mode after making a line call. You can also adjust the
volume of the hands-free speaker and mute the microphone in hands-free mode.
1. Select a handset side.
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The Contextual Call Display opens and shows controls for the call. See Contextual Call Display on
page 32 for an illustration.
2. To activate or switch to hands-free mode:
• Intercom calls. Before making a call, tap Icm Handsf. on the Contextual Call Display and toggle
it on or off as needed. During a call, tap Hands-Free on the Contextual Call Display and toggle it
on or off as needed.
• Line calls. During a call, tap Hands-Free on the Contextual Call Display and toggle it on or off as
needed.
3. To adjust the hands-free speaker volume before or during a call, use the Volume slider on the
Contextual Call Display.
Drag the slider to the left to decrease the volume or to the right to increase the volume.
The change in the hands-free speaker volume persists across hands-free call sessions, except if you
decrease the hands-free speaker volume enough to mute the speaker.
4. To mute the microphone during a hands-free call so the distant end cannot hear you, tap Mute on the
Contextual Call Display to toggle it on or off as needed.
The handset status area for the call blinks to indicate that the microphone is muted. The microphone
is muted until you tap Mute again, or until you drop this call and make another hands-free call.
8.11.2
Audible alerts
Audible alerts are used for communication activities that require the user's attention.
CDIs provide the following types of audible alerts:
• Alerts for incoming calls:
• Inbound PSTN ring tone
• Inbound private wire (PW) ring tone
• Inbound intercom ring tone
• Intercom connect splash tone
• Blocking tone: The user is trying to use Push-to-Talk on a line that is unavailable.
• Intrusion tone: A new user has barged in to an established call.
• Record warning tone: Indicates call is being recorded.
Audible alerts are configurable. Users can turn them on or off, and configure other ring tone preferences
such as volume and pitch. The ring tone preferences set for each user are stored in the user’s profile, and
apply to any turret they are using. Users can also configure different ring tones for each line button.
In addition to alerts, Unigy provides audible indications of call progress, such as dial tone, busy signals,
ringing, and audible cues that a call is established.
8.11.2.1
Record warning tone
A record warning tone (RWT) notifies parties in a call when the session is being recorded.
The record warning tone is played to all handset users on the call; it is not played on speaker channels.
The record warning tone is not played for Alliance lines, intercom calls, or Open Connexion calls.
Device-generated warning tones for handset or speaker calls are not present in digital recordings (IP and
E1).
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The record warning tone is optional. It is enabled through system administration. The record warning
tone is enabled for the zone and the end user. It must be enabled for the zone in order for the end user’s
settings to apply. Tone generation also depends on specific lines and intercom calls being configured as
recorded or not, record on demand settings, and the audio device being included in the assigned
recording mix profile.
Assuming the record warning tone is enabled for the zone and subject to the configuration of lines,
intercom, record on demand settings, and the recording mix profile:
• The end user record warning tone setting controls the inbound record warning tone. It has no bearing
on the outbound record warning tone.
• The outbound record warning tone is controlled by the zone setting.
When a call transitions between various call states (such as adding parties, transfers, transition between
handset and HFM), the record warning tone will restart. In these cases, you might hear the RWT more
frequently than expected.
Note
If a user with no recording profile barges into a source line, then no inbound RWT is played. But if a user
barges into a destination line, the Media Manager plays the RWT for the user because the user is part of
the destination line. The source of the tone (inbound or outbound) is not identifiable to the user.
8.11.3
One-button diversion
A preprogrammed diversion button can be used to turn diversion on and off for calls to Unigy
extensions or for intercom or line calls. A button can be programmed for each diversion condition:
immediate, busy, ring no answer (RNA), or busy ring no answer (BRNA).
One-button diversion provides the flexibility to divert calls to different phone numbers or extensions for
different situations. For example, you could configure three one-button diversions for BRNA: one that
forwards calls to a colleague’s extension that you turn on when you are out to lunch, another that
forwards to colleague in a different time zone that you set for after hours on weekdays, and a third that
forwards to your mobile phone number, which you enable for weekends.
With one-button diversion, the same button turns diversion on and off for a particular condition and
extension. Each diversion button is specific to an extension or line, diversion type, and diversion
destination.
A no diversion button can also be set up to turn off all types of diversion for an extension with a single
button press.
When multiple users have buttons for identical line diversions (same type, destination, and extensions),
any of the users can use the button to enable diversion for all users of the line. For example, if all of the
users in a group attend the same daily meeting and have the same line diversion button settings for the
meeting, any users in the group can set diversion for the entire group by pressing the diversion button on
their button sheet.
Diversion can also be configured on the device, without the use of buttons, through Settings.
For more information about diversion in general, refer to Diversion on page 149.
8.11.3.1
Diversion status display
When a button is programmed for diversion and turned on, the button is highlighted to indicate that
diversion is enabled; a label can be provided for the button to indicate the type of diversion. The button
is highlighted only if it exactly matches the diversion in effect (line, type, and destination).
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8.11.3.2
Configure one-button ICM diversion
Configure diversion on a button to divert point-to-point intercom calls to another Unigy end user.
Your user profile must be configured in the UMS with the proper privileges to program one-button
diversion on your device.
One of each diversion type can be enabled at any one given time.
Diversion buttons cannot be edited, only duplicated or deleted.
For more information about ICM Diversion, see Intercom diversion (ICM) on page 150.
Note
Unless your user profile is configured in the UMS to maintain intercom divert upon log on (Trader and
Group Features tab) Intercom diversion will not be preserved upon log off and log on.
1. From Favorites, tap the plus sign in an empty button.
2. Tap DIVERSION.
The Add Button: Select Diversion Type modal dialog is displayed.
3. Tap ICM.
4. Tap Next.
The ICM Diversion Button: Button Options modal dialog is displayed.
5. Select an ICM Diversion Type from the pull-down list. Options include: No Diversion, Immediate,
Busy, RNA (ring no answer), BRNA (busy, ring no answer)
The Divert to Number field is displayed.
Note
If selecting No Diversion, skip the next two steps.
6. Use the soft keyboard or the dial pad to enter the number to divert the calls to.
7. Tap EDIT DESCRIPTOR and type a description for this diversion, for example, ICM BRNA
divert.
8. Tap Save.
The button is created.
9. To enable the diversion, tap the button.
The button turns a light gray to indicate that it is enabled.
Note
If the ICM Diversion Type is No Diversion, enabling it turns diversion OFF for all currently configured
ICM one-button diversions.
The button can be toggled to disable or enable at any time.
8.11.3.3
Configure one-button DDI diversion
Configure one-button diversion of incoming dial tone calls to a specified extension to forward to another
destination (that is, phone number or extension). This type of diversion is referred to as Direct Dial
Inward (DDI) diversion.
Your user profile must be configured with the proper privileges to program one-button diversion on your
device.
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One of each diversion type can be enabled at any one given time.
Note
Diversion buttons cannot be edited, only duplicated or deleted.
For more information about DDI diversion, see Direct Dial Inward (DDI) Diversion on page 151.
1. From Favorites, tap the plus sign in an empty button.
2. Tap DIVERSION.
The Add Button: Select Diversion Type modal dialog is displayed.
3. Tap DDI.
4. Tap Next.
The Add DDI Diversion Button: Button Options modal dialog is displayed.
5. Do one of the following:
a) Use the soft keyboard or the dial pad to enter the Resource AOR of the line to be diverted, then tap
the Validate button.
b) Tap Select from Favorites, then select the line and tap Done.
6. Select a DDI Diversion Type from the pull-down list. Options include: No Diversion, Immediate,
Busy, RNA (ring no answer), BRNA (busy, ring no answer), and Dual Divert.
The Divert to Number field is displayed.
Note
If you selected Dual Divert, then two fields are displayed: Busy Divert To and Ring/No Answer Divert To
Number. This allows you to set up one number to divert to on busy and another number to divert to on
ring no answer.
7. Use the soft keyboard or the dial pad to enter the number to divert the calls to or tap Select from
Favorites to find the line.
8. Tap EDIT DESCRIPTOR and type a description for this diversion, for example, DDI BRNA
divert.
9. Tap Save.
The button is created.
10. To enable the diversion, tap the button.
The button turns light gray to indicate that it is enabled.
The button can be toggled to disable or enable at any time.
8.11.3.4
Set one button divert
Use diversion to redirect calls that meet certain criteria.
Divert buttons are configured on Favorites for specific extensions.
Diversion allows you to forward incoming calls to specific extensions, or multiple destinations
depending on the diversion preferences.
For more information on the types of one button diversion, refer to Configure ICM diversion from
Settings on page 150 and Configure DDI diversion from Settings on page 151.
To toggle one button divert, press the One Button Divert button in Favorites to turn divert on or off.
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When enabled, the divert button is illuminated light gray. Enable or disable one button divert, as
desired. Calls meeting the divert criteria are diverted to the appropriate extension.
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9
Multiparty call management
9.1
Conferences
The conference feature allows lines to be added to a call. The conference feature is for lines only, and
cannot be used with intercom calls.
While in conference mode, lines can be added or removed as needed. Conference mode is turned on
during a call or before a call is initiated.
Note
• Only one conference of any kind per handset.
• Any Unigy user in a conference can add a line to a conference.
• Only handset users can add a dial tone line to a conference.
• A conference can not be created from a speaker call.
When a conference call is active, the handset status area display shows the number of lines on the call,
and buttons for the lines on the conference show busy and conference icons.
Conference indicator on button
Conference indicator in handset status area
If a conference call is initiated and then put on hold, the result depends on whether the unsupervised
conference feature is available:
• If the unsupervised conference feature is not enabled, each conference line is placed on individual
hold. To re-establish the conference, the conference button must be pressed, and each line must be
added back to the call.
• If the unsupervised conference feature is enabled, the conference can continue without the conference
initiator, as described in Unsupervised conferences on page 114. The unsupervised conference
feature can only be used for calls that include more than two lines and no other traders who barged in.
If the call is released, the conference ends and all lines are released. You can remove a party that you
added to a conference by pressing the button that was used to add the party.
There is no defined limit for a number of parties in a conference call in Unigy. The number of parties in
a conference is limited by system capacity and activity. Each end user can add up to 32 lines in
conference. Other end users can barge in, adding more lines to the conference.
9.1.1
Make a conference call
Make a conference call by adding lines to an existing call.
You can put a turret in conference mode by pressing the Conference button while in a call or before a
call is started. While in conference mode, you can add or remove lines as needed by pressing buttons
representing private lines or dial tone lines.
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Note
• Conference is for dial tone lines and private lines only; it cannot be used with intercom calls.
• If a conference call is placed on hold, the result depends on whether unsupervised conferences are
enabled, as described in Unsupervised conferences on page 114. If the unsupervised conference
feature is not enabled, the conference ends and all lines are placed on individual holds; you must reenter conference mode and add the lines to re-establish the conference.
• Conference mode cannot be disabled during a call.
1. Select a handset side.
The Contextual Call Display shows controls for the call.
2. Establish a call by selecting a line button or using the dial pad.
Note
Only use the dial pad to call when establishing the first call in the conference.
3. Press the Conference key on the selected side of the dial pad.
The Conference icon is displayed in the handset status area.
4. Add a line to the call by tapping a line button from the Favorites application (with signaling if
necessary). You can continue to add lines to the conference by tapping more line buttons without
pressing the Conference key again.
The Contextual Call Display shows the number of lines on the call, and buttons for the lines on the
conference show busy and conference indications.
5. To remove a line from the conference, tap the line button.
The tapped line is removed from the call.
6. To end the call, press the Release button.
All of the lines in the conference are released and the conference ends.
9.1.2
Unsupervised conferences
The unsupervised conference feature places a conference of multiple dial tone or private lines on hold,
while enabling the far end parties to continue the call. A conference call becomes an unsupervised
conference call when the conference call is put on hold by a Unigy user and there are no other Unigy
users on that call.
The unsupervised conference feature is configured at the zone level through the Unigy Management
System using the Zone Configuration panel (Configuration ➤ Enterprise ➤ System ➤ Zones).
Note
In a multizone Unigy enterprise, IPC recommends configuring unsupervised conference the same in all
zones. If the zones are configured differently, the unsupervised conference feature will only function
properly when all lines and end users participating in the conference are from zones that have the
unsupervised conference setting enabled.
If unsupervised conference is enabled, pressing the Hold key places the conference in a simulated hold
condition, but leaves the lines in the call active and bridged together so that all parties in the call can
continue to talk with each other.
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If unsupervised conference is not enabled, pressing the Hold key puts each line on hold individually, and
the parties cannot continue talking to each other. To re-establish the conference, a user must press the
Conference key again and add each of the lines.
During an unsupervised conference, the status of the lines appears as active (U-busy) on the extension of
the user who initiated the conference, as well as for all other users. If the conference line supports
forward disconnect, when a party on the call releases a line, the conference status is updated to indicate
that the line is no longer part of the conference.
After placing the call on hold, the call initiator can rejoin the call by pressing the Conference key or by
selecting any of the lines included in the conference. Other Unigy users can barge in to the conference or
resume the unsupervised conference by pressing the button of one of the lines in the call.
The following rules apply to this feature:
• If a conference includes another Unigy user who has barged in to the call, the conference call cannot
be put on hold and become an unsupervised conference. For example, if there are one or more barged
users on the conference and a user attempts to place the conference on hold, that user is removed
from the conference, the call is not placed on hold, and the conference continues as a normal
conference.
• If a conference call initiator places a conference on hold and then rejoins the conference, the initiator
can continue to add and remove lines for that conference.
• Lines in an unsupervised conference can only be removed by a user that added the line. The lines that
the initiator added cannot be removed by others. A Unigy user who barges in to an unsupervised
conference can add lines and remove only the lines that they added.
• Preset and simplex broadcast do not support unsupervised conferences. Conferences placed on hold
are supervised conferences, even if unsupervised conference is enabled for all of the zones in the
enterprise. If a conference starts as a preset or simplex broadcast conference, when hold is activated,
the system places all lines in the call on individual hold (I-Hold). Simplex broadcast is supported for
IQ/MAX Omni, but preset broadcast is not. Neither preset nor simplex broadcast are supported for
Pulse Enterprise.
• Only one conference of any kind can be conducted per handset. For example, if a user places a
conference call on a left handset and then puts it on hold, the conference continues as an unsupervised
conference. The user can make another call on that handset (including a simplex broadcast), but
cannot create another conference.
9.1.3
Conferencing scenarios
This topic describes Unigy conferencing scenarios that involve feature interactions such as barge in and
unsupervised conference and explains the resulting status indication of the lines participating in the
conference. It also discusses permissions for adding and removing lines while in a conference.
These scenarios are applicable to:
• Both turret and Soft Client end users.
• All line types (that is, dial tone and private lines).
Note
References to users in these scenarios means a Unigy end user. When referring to a far-end call party, it
could be either a Unigy or a non-Unigy user.
If you or your Unigy administrator customized your line status colors, the colors specified in this topic
might be different.
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Terminology for button status indication:
• I-Busy: I am busy on a call using a button representing a selected line. A line button representing an
I-Busy line is green.
• U-Busy: You are busy on a call using a button representing a selected line. This is the status
indication for a line on which someone else is active, or has put a call on exclusive hold. It indicates
the line is in use by another user. A line button representing a U-Busy line is blue.
• I-Hold: I placed a call on hold using the line represented by the button. A line button representing an
I-Hold line is flashing dark green.
• U-Hold: You placed a call on hold using the line represented by the button. A line button
representing a U-Hold line is dark blue.
• Idle: The line is available for use. Note, however, that for speakers the line can show idle even if the
line is in use. This would occur if the line’s Display Status When on Speaker property is not
enabled. This setting is generally used for private lines.
• Incoming: An indication that there is an incoming call for the line represented by the button. There is
an option for this display, high priority indication and low priority indication.
Scenario 1: Rules for adding and removing lines in a conference
1. User A makes a call on Line 1.
Result: Line 1 shows I-Busy to User A and U-Busy to all others in the system.
2. User A conferences in Line 2, which creates a conference call.
Result: Line 2 shows I-Busy to User A and U-Busy to all others in the system.
3. User B barges in to Line 1.
Result: Line 1 also now shows I-Busy to User B. Line 2 continues to show U-Busy to User B.
Both User A and User B have the ability to add lines to this conference. User A can remove the lines
that User A has added. User B can remove the lines that User B has added.
Scenario 2: Conference creator puts conference on unsupervised hold, then creator
resumes the conference
1. User A creates a conference with 3 lines on the left handset.
Result: All lines show I-Busy to User A and U-Busy to all others in the system.
2. User A presses hold and an unsupervised conference is created.
Result: All lines show U-Busy to User A and all others in the system.
3. User A resumes conference by pressing left conference or one of the 3 line buttons.
Result: All lines show I-Busy to User A and U-Busy to everyone else.
User A can remove any line from the conference since User A was the unsupervised conference creator.
Scenario 3: Conference creator puts conference on unsupervised hold, then a different
user resumes the conference
1. User A creates a conference with 3 lines on the left handset.
Result: All lines show I-Busy to User A and U-Busy to all others in the system.
2. User A presses hold and an unsupervised conference is created.
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Result: All lines show U-Busy to User A and all others in the system.
3. User C resumes conference by pressing one of the 3 line buttons.
Result: All lines show I-Busy to User C and U-Busy to everyone else.
User C cannot remove any line from the conference since User A added those line to the conference.
Scenario 4: Barging a conference, then conference creator removes the line
This scenario describes the status indications that result after a user barges a conference and then the
conference creator removes that line from the conference.
1. User A makes a call on Line 1.
Result: Line 1 shows I-Busy to User A and U-Busy to all others in the system.
2. User A conferences in another user on Line 2.
Result: Line 2 now also shows I-Busy to User A and U-Busy to all others in the system.
3. User B barges in to Line 1.
Result: Line 1 now also shows I-Busy to User B.
4. User A removes Line 1 from the conference.
Result: Line 1 is removed from the conference and goes idle in the system. However, Line 1
continues to display as I-Busy to User B. While User B remains on the call, status changes on Line 1
are not displayed to User B. When User B releases from that call, the system status of the Line 1 is
updated and represents subsequent status changes.
Scenario 5: Barging a conference, then far-end drops
1. User A makes a call on Line 1.
Result: Line 1 shows I-Busy to User A and U-Busy to all others in the system,
2. User A conferences in Line 2.
Result: Line 2 shows I-Busy to User A and U-Busy to all others in the system.
3. User B barges in to Line 1.
Result: Line 1 now also shows I-Busy to User B.
4. The far-end of Line 1 releases, which drops the line out of the conference.
Result: Line 1 is dropped from the conference and goes idle in the system and for User A. User B
continues to be in the conference call with User A and the far-end of Line 2. User B continues to see
the status of Line 1 as I-Busy. While User B remains on the call, status changes on Line 1 are not
displayed to User B. When User B releases, User B then sees the system status of Line 1 and any
subsequent changes to it.
9.2
Duplex conference
Duplex conference, also referred to as Conference and preset broadcast, is an instant conference for up
to five parties, in which all parties can speak and listen on the call. It uses two-way audio.
Preset broadcasts connect up to five lines so that multiple parties can be contacted with a single button
press. Only the following types of lines can be included in the broadcast:
• Automatic ringdown (ARD)
• Manual ringdown (MRD) configured to auto-signal
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• Manual ringdown (MRD) with the speaker on at the far end
If a line in the broadcast is not configured to signal, the speaker must be on at the far end to be included
in the conference, because there is no way to dial or signal the far end when a preset broadcast button is
pressed.
Note
• Once a broadcast call is established, additional lines can be added or removed using the Conference
button; the Conference button is enabled by default. The original set of lines cannot be removed except
by ending the call.
• Privacy is not available for broadcast calls.
Preset broadcast must be enabled for an end user group or a specific end user through Unigy
administration.
When this feature is enabled for the system and you have user privileges to program buttons, you can
program the feature on a button in your Favorites.
You must have line buttons in your Favorites app for the private lines you want to add before you can
include those lines on a Conference Broadcast button.
Duplex broadcast does not support unsupervised conferences. Conferences placed on hold are
supervised conferences, even if unsupervised conference is enabled for all of the zones in the enterprise.
If a conference starts as a preset or simplex broadcast conference, when hold is activated, the system
places all lines in the call on individual hold (I-Hold).
Preset broadcast calls are available only for turrets and IQ/MAX Sync.
9.2.1
Configure conference broadcast
Add conference broadcast buttons to your turret so you can make an instant conference of multiple call
parties.
1. If the Favorites application is not already displayed, tap Favorites in the Navbar.
2. Tap an unassigned or empty button.
A contextual menu is displayed with the button types.
3. Tap CONFERENCE.
The Add Button: Conference Button Options dialog is displayed.
4. Select Conference as the button type.
5. Tap the Descriptor field and use the soft keyboard to type the name for the new button.
As soon as you start typing, the Choose Lines button becomes active.
6. Tap Choose Lines.
The keyboard and popup are removed and the favorites are displayed. The top of the favorites shows
0 Lines Selected.
7. Tap each private line to include in this conference broadcast button.
As each line is selected, the button turns blue and the count at the top of the screen is incremented by
1.
8. Tap Done.
The button is created. The button label includes a conference indicator icon and the number of Call
Parties that you included in the conference broadcast.
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Once a conference broadcast is established, additional lines can be added or removed using the
Conference button on the turret dial pad.
9.3
Simplex broadcast
A simplex broadcast is an instant conference call that broadcasts to as many as 24 lines simultaneously.
Only the broadcast initiator can transmit; other parties can only listen and cannot talk to the initiator or
to each other. It uses one-way audio.
A simplex broadcast connects multiple parties with a single button press. Only the following types of
lines can be included in the broadcast:
• Automatic ringdown (ARD)
• Manual ringdown (MRD) configured to auto-signal
• Manual ringdown (MRD) with the speaker on at the distant end
If a line in the broadcast is not configured to signal, the speaker must be on at the distant end to be
included in the conference, because there is no way to dial or signal the far end when a preset or simplex
broadcast button is pressed.
Note
• Once a broadcast call is established, additional lines cannot be added or removed. The original set of
lines cannot be removed except by ending the call.
• Privacy is not available for broadcast calls.
• A simplex broadcast is different than all the other conference types in that no one can barge into the
call. Handsets and speakers are both rejected when they try to barge in.
Simplex broadcast must be enabled for an end user group or a specific end user through Unigy
administration.
When you have user privileges to create simplex/preset broadcasts, you can create a simplex broadcast
button in your Favorites.
You must have line buttons on your Button Sheet for the lines you want to add before you can create a
simplex broadcast button that includes those lines.
Simplex broadcast does not support unsupervised conferences. Conferences placed on hold are
supervised conferences, even if unsupervised conference is enabled for all of the zones in the enterprise.
If a conference starts as a preset or simplex broadcast conference, when hold is activated, the system
places all lines in the call on individual hold (I-Hold).
Simplex broadcast calls are available for turrets, IQ/MAX Sync, and IQ/MAX Omni.
9.3.1
Configure simplex broadcast
Add simplex broadcast buttons to your turret so you can set up a simplex broadcast (one way connect talk only) conference call to multiple call parties simultaneously.
A simplex broadcast can consist of up to 24 call parties. Call parties must be lines that are also assigned
to buttons in your Favorites.
1. If the Favorites application is not already displayed, tap Favorites in the Navbar.
2. Tap an unassigned or empty button.
A contextual menu is displayed with the button types.
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3. Tap CONFERENCE.
The Add Button: Conference Button Options dialog is displayed.
4. Select Simplex as the button type.
5. Tap the Descriptor field and use the soft keyboard to type the name for the new button.
As soon as you start typing, the Choose Lines button becomes active.
6. Tap Choose Lines.
The keyboard and popup are removed and the favorites are displayed. The top of the favorites shows
0 Lines Selected.
7. Tap each private line to include in this conference broadcast button.
As each line is selected, the button turns blue and the count at the top of the screen is incremented by
1.
8. Tap Done.
The button is created. The button label includes a conference indicator icon and the number of Call
Parties that you included in the conference broadcast.
Once a conference broadcast is established, additional lines can be added or removed using the
Conference button on the turret dial pad.
9.4
Hoot channels and Open Connexions
A hoot private line channel is a dedicated, always-on connection that allows users to talk simultaneously
with everyone able to hear the discussion.
A call on a hoot private line channel can be many users listening to a single audio source with no
talkback, or an open call with many people listening and speaking. For example, a hoot could be used
for news feeds, for a morning call in which traders listen to the head trader, or to distribute audio to
multiple branches.
Hoot lines support privacy and global muting controls and other call features (such as conferencing,
hold, etc.). Users connect through with separate call muting controls for each. For more information
about global muting, see How call muting controls affect speaker users on page 137.
The label for a hoot channel can describe the intended use of the line; for example, Morning call.
Open Connexion is similar to a hoot but does not support privacy, global muting and other call features
(such as conferencing, hold, etc.). If the Privacy setting is turned on for a device, an Open Connexion
cannot be accessed from that device. A message in the Handset Status area indicates Line Busy and
the messaging area states Privacy call rejected, line busy.
Open Connexion supports local muting and permissioning. It was originally designed to provide hoot
functionality for users within a Unigy enterprise and now supports bridging of external sources (SIP and
Media Gateway trunks). Users and trunks are assigned to Open Connexion channels to either listen only
or to speak and listen. Additionally, Open Connexion channels can be monitored through voice activity
and moderated by an administrator.
Icons on line buttons, speaker channels, and call activity displays indicate the permissions:
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Open Connexion icon with no permission (no voice) - only possible if a line was assigned and
permissions were removed afterwards
Open Connexion icon with no transmit permission (listen only)
Open Connexion icon with transmit permission (listen and talk)
For detailed procedures for setting up and moderating Open Connexion channels, refer to the Lines,
Trunks, and Routing Guide.
If an Open Connexion line is connected on a speaker channel:
• A user who has Speaker permission on this line can listen and talk by using the Push-to-Talk (PTT)
function. Only local muting is supported.
• A user who has Listener permission on this line can listen only. Push-to-Talk and Push-to-Latch
functions are disabled and local muting is not available.
If an Open Connexion line is connected on a handset, a user who has Speaker permission can talk and
listen; a user who has Listener permission can listen only.
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10Speakers application
The Speakers application provides access to hoot and speaker channels.
The Speakers application on IQ/MAX TOUCH supports up to 32 speaker channels.
Unassigned speaker channels are empty.
Note
Use of the Speakers application requires the appropriate licenses and privileges. Speaker channel layout,
access to speaker channels, and the ability to talk on specific speaker channels are defined by an
administrator in the user profiles.
The actions supported in the Speakers application include:
• Turn speaker channels on and off.
• Talk on a speaker channel using:
• Push-to-talk (talk while holding down the Push-to-Talk button).
• Push-to-latch or Slide-to-Latch (talk until you unlatch the channel).
• Adjust the volume of individual speaker channels and the overall speaker volume in Speakers.
• Mute a speaker channel or all speaker channels.
• View speaker status.
• Assign a line to a speaker channel.
• Assign a speaker channel to speaker groups.
• Replay speaker audio.
• Send a speaker call to a handset.
• Use solo mode.
• Use spatial audio.
• Use compact view mode.
A visual indication of voice activity is displayed for all active speaker sessions, even if the lines are
muted locally but not if the lines are muted by the system (due to muting configuration). This enables
identification of lines that are broadcasting.
Note
If a speaker channel is accessed by a handset call with global muting, the speaker channel is muted at all
other extensions and no voice activity is shown for the channel. For more information, see How call
muting controls affect speaker users on page 137.
If calling party or calling line information is available for the line assigned to an active speaker channel,
the information is displayed.
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10.1: Speakers on the hard turret
Speakers on the hard turret
On IQ/MAX TOUCH turrets, Speakers provide up to 32 channels.
Any channel can be assigned to any line as needed in the Speakers application, given the proper
licensing is in place.
The number of channels visible in the Speakers application in standard mode depends on the view. In
full size view, 16 channels are visible. In half size view, eight channels are visible. In third size view,
four channels are visible. The Speakers application also supports a feature called compact view mode
which compresses the size of channels so that more channels are visible at one time. For information,
see Speaker compact view mode on page 135.
The following figure shows the Speakers application in full screen view on the IQ/MAX TOUCH turret.
Figure 42: IQ/MAX TOUCH Speakers application (full screen view)
1
Speaker compact view icon – enable compact view mode
2
Global speakers audio icon – adjust overall volume of all speaker channels
3
Speakers directory icon – access Speakers directory
4
Replay audio icon
5
> icon in speaker label area (speaker title area) – access options from contextual menu
6
Speaker solo icon – enable speaker solo mode
7
Volume bar or volume slider for a speaker channel
8
Mute/unmute icon
9
Push-to-Talk button (microphone icon) and status message area
10
Empty or unassigned speaker channel
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11
Speaker group 1 and Speaker group 2 talkback buttons
12
Off-screen speaker activity grid – navigate to off-screen channels
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Speaker channel states
A speaker channel can have one of the following states:
• Unassigned (empty) default
• Unassigned pressed
• Assigned on, low volume intensity
• Assigned on, high volume intensity
• Assigned off
When a speaker channel is on, it can have one of these additional states:
• Lamped (selected): in use, in talk back
• Lamped (selected): in use, in talk back, and also part of selected speaker group
• Speaker solo mode
• Muted by my handset: muted due to handset access of the line by the end user
• Muted by other handset: muted due to handset access of the line by another end user
• Muted by other microphone: muted by another user's microphone (due to global mute microphone of
the line by another user)
Channel states visible on the off-screen speaker activity grid
The following describes the channel states viewed from the off-screen speaker activity grid:
• Gray plus sign: unassigned
• Gray number: assigned off
• Blue number: assigned on
• Green box: lamped
• Red number in a red box: muted by other
• Red number without a box: muted by the user
• Green number: speaker solo mode
For an illustration of Speakers and the off-screen speaker activity grid, see Speakers on the hard turret
on page 124.
10.3
Speaker channel status messages
Status messages provide information about the status of a speaker channel. When available, a status
message is displayed on the lower part of a speaker channel.
Status messages on a speaker channel are described next.
CONNECTING – Channel is attempting to connect to a line.
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FAIL – Channel failed.
FAILED, RETRYING – Channel could not connect to a line and is retrying.
NO PERMISSION – You do not have permission to listen or speak on this Open Connexion line.
SPEAKER MUTE ON – You have muted the channel.
SPEAKER MUTED – Channel is not in talkback and is muted by the system. Or channel is in talkback,
and you can talk but cannot receive audio.
SPEAKER & MICROPHONE MUTED – Channel is in talkback but you are not allowed to talk back or
receive audio.
TAP TO TURN ON – Channel has been assigned to a line and is currently turned off.
10.4
Use the Speakers application
10.4.1
Turn speaker channels on or off
Turn a speaker channel on to initiate a speaker call and turn it off to end a speaker call. A speaker call is
active until the speaker channel is turned off.
Prerequisite: The speaker channel has been assigned to a line, and you have the appropriate licenses and
privileges to access the speaker channel.
1. Tap the Speakers icon in the Navbar.
The Speakers application is displayed. See Speakers on the hard turret on page 124 for an
illustration.
2. Select a speaker channel and tap the Push-to-Talk button on the lower part of the speaker channel to
turn it on.
The microphone icon is displayed when the speaker channel is on. TAP TO TURN ON is displayed
when the channel is off.
3. To turn the speaker channel off, tap the > icon in the speaker label area, and tap Turn off from the
contextual menu.
Note
When turning a speaker channel on or off repeatedly, pause at least 2 seconds between each action.
10.4.2
Talk on a speaker channel
Use Push-to-Talk or Slide-to-Latch to talk on a speaker channel. Up to 10 simultaneous touches on 10
Push-to-Talk buttons are supported.
Prerequisites: The speaker channel is on (active) and connected to a remote party. A microphone is
connected to your turret.
The Speaker Push-to-Talk button functions in two ways.
• Push-to-Talk: Touch and hold the button while you speak through the microphone. Release the button
to stop transmitting.
• Slide-to-Latch: Touch and release the button. You can speak through the microphone without holding
down the button. Touch and release the button again to stop transmitting.
Latch settings are configurable on the turret or from the UMS.
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Note
When there is audio on a speaker channel (from far end or near end), the volume bar area shows the
volume level on a blue background. After audio ends, the blue background gradually dims.
1. Tap the Speakers icon in the Navbar.
The Speakers application is displayed. See Speakers on the hard turret on page 124 for an
illustration.
2. To speak on a channel:
• Touch the Push-to-Talk button.
• If your speaker channel is set to Slide-to-Latch, touch and release the Push-to-Talk button to
speak.
• If your speaker channel is not set to Slide-to-Latch, you can set it on the turret, given the proper
privileges. To do so, touch the Push-to-Talk button and swipe up to latch the channel.
Your voice transmission begins.
3. To stop speaking on a channel:
• Release the Push-to-Talk button.
• If your speaker channel is set to Slide-to-Latch, touch the Push-to-Talk button again to release the
latched speaker channel.
Your voice transmission ends.
Figure 43: Latch a speaker channel (swipe up)
When the channel is latched, the channel color is green and a black tab is displayed in the lower right
corner of that channel.
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Figure 44: Speaker channel is latched
10.4.3
Adjust the volume for speaker channels
Set the overall volume of all the speaker channels, or set the volume of individual speaker channels in
the Speakers application.
For information on adjusting the volume for non-solo speaker channels when a channel is in solo mode,
refer to Use speaker solo mode on page 132.
1. To adjust the overall volume of all speaker channels:
a) Tap the Global speakers audio icon. See Speakers on the hard turret on page 124 for an
illustration.
The Speakers volume slider or bar is displayed below the application header bar.
b) To decrease the volume, drag the volume slider left or tap the - icon. To increase the volume, drag
the volume slider right or tap the + icon.
c) Tap the Global speakers audio icon again to close the Speakers volume bar.
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Figure 45: Global speakers audio
2. To adjust the volume of an individual speaker channel, slide the volume bar on the speaker channel
down to decrease the volume, and slide up to increase the volume.
10.4.4
Mute or unmute a speaker channel
The Mute icon on a speaker channel acts as a toggle to mute and unmute the speaker volume on the
speaker channel.
Tap the Mute icon on a speaker channel to mute the speaker volume on the speaker channel. Tap the
Mute icon again to unmute the speaker volume on the speaker channel. See Speakers on the hard turret
on page 124 for an illustration.
10.4.5
Send a speaker call to the handset
While you are on a speaker call, you can move the speaker call to a handset.
1. Optionally, select a handset side on which to send the speaker call.
2. Tap the > icon in the speaker label of the speaker channel.
The contextual menu is displayed.
3. Tap Send to Handset from the contextual menu.
The call is moved to the selected handset.
If no handset was selected, the speaker call is sent to the default handset if available. If not available,
what happens to the call depends on the Auto Select/Hold setting in your user profile.
10.4.6
Replay speaker audio
The Replay feature in the Speakers application replays up to the last 20 seconds of audio for all active
speaker channels, while live audio continues on speaker channels. Blue replay indicators flicker on the
channels as the turret replays the stored audio.
The range used in the Replay feature is configurable from the Settings application.
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Note
There is only one audio stream for all speaker channels.
Note
Once you access the Replay controls page, the audio available for replay is the audio recorded at the
time you enter the page. Any further voice activity is not recorded until you leave the Replay controls
page.
If multiple copies (clones) of the Speakers application are open, replay can only be open in one
application at a time. Opening replay in copy B while it is already open in copy A automatically closes
replay in copy A, and starts a new replay session in copy B.
For free seating considerations when using replay speaker audio, see Free seating on page 20.
To replay speaker audio in the Speakers application:
1. Tap the Replay audio icon in the Speakers application header bar.
The Replay controls page is displayed.
Figure 46: Speakers replay audio
1
Rewind button
2
Play/Pause button
3
Send to left speaker
4
Send to right speaker
5
Send to left handset
6
Send to right handset
7
Replay audio icon
2. To play, pause or rewind, tap the appropriate control:
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• Play/Pause: Tap to play back the audio. Tap again to pause. The audio is played on the primary
speaker by default.
• Rewind: Tap to rewind or reset the audio replay.
You can also use the scrubber to adjust the audio replay to a particular position.
3. Optionally, you can choose a destination for the audio replay:
• Left speaker: Send audio replay to the external speaker (if available) .
• Right speaker: Send audio replay to the speaker on the Primary Module (default).
• Left handset: Send audio replay to the left handset.
• Right handset: Send audio replay to the right handset.
The destination chosen persists through logout and device reboot.
4. Tap the Replay audio icon again to close the Replay controls page.
10.4.7
View off-screen speaker activity
The off-screen speaker activity grid allows you to navigate to the speakers that are not presently visible
on the screen.
The off-screen speaker activity grid is located in the bottom right of the application area. See Speakers
on the hard turret on page 124 for an illustration.
To navigate to another set of speaker channels, tap that set of speaker channels in the off-screen speaker
activity grid. For example, if 32 channels are licensed and 16 are visible at a time, tapping moves you to
the next set of 16 channels.
10.4.8
Speaker solo mode
Speaker solo mode allows you to isolate the incoming audio of a single speaker channel while lowering
the volume of other active speaker channels. Speaker solo mode has no effect on transmit volume levels.
Speaker solo mode can only be enabled for one speaker channel at a time, and that speaker channel must
be turned on. The setting does not persist through device logout.
You can adjust the volume for all of the non-solo speaker channels by using the Non-solo Audio slider.
This sets the same volume for all of the non-solo channels.
Be aware of the following muting behavior when a speaker channel is in solo mode:
• Press Mute on a speaker channel that is in solo mode, then that channel is muted and the other active
channels remain attenuated.
• Press Unmute on the speaker channel that is in solo mode, then that channel is unmuted and the other
active channels remain attenuated.
• Press Mute on a speaker channel that is in non-solo mode, then that channel is muted. The solo mode
speaker is not affected and the other active channels remain attenuated.
• Press Unmute on the speaker channel that is in non-solo mode, then that channel is unmuted and is
attenuated. The solo mode speaker is not affected and the other active channels remain attenuated.
When a speaker channel is not in solo mode:
• Enable solo mode on a muted channel: the same behavior as above for Press Mute on a speaker
channel that is in solo mode.
• Enable solo mode on an unmuted channel when there is an active channel muted: the same behavior
as above for Press Mute on a speaker channel that is in non-solo mode.
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10.4.8.1
Use speaker solo mode
Use speaker solo mode.
For background information, see Speaker solo mode on page 131.
1. To turn on speaker solo mode:
a) Select an active speaker channel.
b) Tap the Speaker solo icon.
The Speaker solo icon for that channel turns green to indicate that speaker solo mode is enabled;
the Speaker solo icon for the other active channels turns red.
Figure 47: Speaker solo mode
1
Speaker channel in speaker solo mode (green speaker solo mode icon)
2
Other active speaker channels, volume decreased (red speaker solo mode icon)
2. To adjust the volume of the non-solo speaker channels, tap the Global speakers audio icon then
slide the Non-Solo Audio slider to the left or right to decrease or increase the volume.
This sets the same volume for all of the non-solo speaker channels to help accentuate the solo mode
channel. The available range is 0 to 90, where 0 is no volume and 90 is 90% of the volume set for the
speaker channel in solo mode. To reset the volume to the default value, tap the Reset button.
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Figure 48: Speakers - Non-Solo Audio volume
1
Global speakers audio icon
2
Non-Solo Audio slider
3
Reset button
3. To turn off speaker solo mode, do one of the following:
• Tap the Speaker solo icon of the enabled speaker channel.
• Increase or decrease the volume on a different speaker channel.
• Enable speaker solo mode on a different speaker channel.
You can mute the channel while it is in speaker solo mode. For information, see Speaker solo mode on
page 131.
10.4.9
Spatial audio
Spatial audio provides a virtual audio experience for IQ/MAX TOUCH end users that makes it easier to
determine who is speaking on a speaker channel when multiple parties are speaking.
This feature, introduced in Unigy v4.0, enables you to specify where the voice from individual parties is
presented. For each speaker channel, you can assign one of the following spatial positions:
• Far Left: sound appears to emanate from the left of the external speaker module.
• Left: sound emanates from the external speaker module.
• Center: sound appears to emanate from the center of the turret.
• Right: sound emanates from the speaker in the primary module.
• Far Right: sound appears to emanate from the right of the primary module speaker.
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Figure 49: Spatial audio positions
The spatial audio technology requires an external speaker module. If there is no expansion module, the
speaker module must be connected to the primary module. If there is an expansion module, the speaker
must be connected to the expansion module and the module must to positioned to the left of the primary
module. The turrets must be powered by front room or LTPoE++ power to provide power to the external
speaker.
To optimize the spatial audio effect, position yourself directly in front of the turret. The far left and far
right positions might be less effective if the turrets are too close together, resulting in overlap of the
sound from the adjacent turrets.
The spatial audio position for each channel can be set by a Unigy administrator through the Unigy
Management System (UMS) or by an IQ/MAX TOUCH end user through the turret. End users can also
display the speaker channels that are assigned to each position through the Speakers application.
Tapping a spatial position button highlights the speaker channels that are assigned to the associated
position.
Figure 50: Speakers - Spatial Audio
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Spatial audio icon
2
Spatial audio buttons
3
Spatial position icon
135
The icon at the bottom of each speaker channel indicates the spatial position assigned to the channel:
Icon
Spatial audio position
Far Left
Left
Center
Right
Far Right
10.4.9.1
Display and change speaker channel spatial audio positions
Use this procedure to display the current spatial audio position for each speaker channel, and if
necessary, to change a speaker channel's position.
For an overview of spatial audio, refer to Spatial audio on page 133.
1. Within the Speakers application, tap the Spatial Position icon.
At the top of the panel are the available spatial positions, that is, Far Left, Left, Center, Right, and
Far Right.
2. To display all speaker channels that are assigned to a position, tap the position name.
All speaker channels assigned to that position are highlighted with a blue background.
3. To change the spatial position for a speaker channel:
a) Tap the position button (Far Left, Left, Center, Right, or Far Right).
b) Tap the speaker channel.
The turret assigns the channel to the position and highlights the channel with a light blue
background to indicate that it is assigned to the current position. The small icon near the bottom of
the speaker channel indicates the position it is assigned to.
10.4.10
Speaker compact view mode
Speaker compact view mode allows you to reduce the size of speaker channels so that more channels are
visible at one time in the Speakers application.
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In compact view mode, the following number of channels are visible at one time, depending on the
application view:
• Full screen view: 32 speaker channels are visible
• Half screen view: 16 speaker channels are visible
• Third screen view: 8 speaker channels are visible
Speaker controls are available in compact view mode but some controls are accessed differently given
the limited space.
10.4.10.1 Use speaker compact view mode
Use speaker compact view mode.
For background information, see Speaker compact view mode on page 135.
1. To turn on speaker compact view mode, tap the speaker compact view icon in the Speakers
application header bar. See Speakers on the hard turret on page 124 for an illustration.
The Speakers application is displayed in compact view mode.
Figure 51: Speaker compact view mode
2. To access extended controls for a speaker channel while in speaker compact view mode, tap the top
lefthand side of the speaker channel label area.
The extended speaker controls dialog opens which includes the volume slider, Mute icon, Speaker
solo icon, and Hide icon.
3. To use the extended speaker controls:
• Volume slider: Slide the volume bar up or down to increase or decrease the speaker channel
volume respectively.
• Mute icon: Toggle on or off to mute or unmute the speaker channel.
• Speaker solo icon: Toggle on or off to enable or disable speaker solo mode.
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4. To close the extended speaker controls dialog, tap the Hide icon in the dialog or tap outside of the
dialog. Also the dialog closes automatically after about five seconds of inactivity.
5. To turn off speaker compact view mode, tap the speaker compact view icon in the Speakers
application header bar.
The Speakers application is displayed in normal mode.
10.4.11
How call muting controls affect speaker users
Call muting controls determine whether users can talk and listen on speaker calls. Call muting features
are used to prevent feedback between speakers (local muting) or restrict audio to handset users only
(global muting). Separate muting controls are provided for handset callers and speaker users, but only
speaker users experience muted voice or audio.
Muting controls are defined for lines or users through the UMS (user settings may be based on group
templates). Settings are configured in the UMS and are not configurable by end users.
The behavior of the call muting controls varies depending on how a user joins a call; settings are
determined based on whether a handset or device speaker starts the call first:
• A user who joins a call by dialing or using a line button is a handset caller. Handset callers can
always speak and listen. Settings for handset users take priority over settings for device speaker users.
• A user who joins a call by accessing a speaker channel is a speaker user. If the speaker user is not
affected by more restrictive options, the user can listen on the call and speak by using the Push-toTalk button.
Note
Rules applied to the microphone depend on whether it is used for handset callers or speaker users.
The following Line and User muting options are available for both handsets and device speakers:
• No: Does not silence any device speakers. All handsets and speakers function normally. This is the
least restrictive Line or User option. If the line is set for No, the device speakers using the line are
never silenced. If the line is set for User, and a user with no muting accesses the line, the muting
option is overridden when users with more restrictive muting options participate in the call.
• Local: Silences the user’s own device speaker but not other device speakers. A user with this setting
can talk by using the Push-to-Talk button (if not silenced by another caller), or by using a handset.
All other handsets and speakers function normally. This prevents feedback from audio coming out of
the user’s speaker while the user is talking. The Local setting is available for a user only, and not for
a line.
• Global: Restricts audio to the handsets; audio is not broadcast over device speakers. This option
might also be used to improve audio quality when local muting is not sufficient. This is the most
restrictive option, and takes precedence over other muting options when a line is set for User and
users with different options access the line. The Global muting options for handsets and speakers
work differently:
• For handset callers: Silences all device speakers; no audio is transmitted. When a user with this
setting accesses a line on their handset, the user can talk to the call initiator, but all other speaker
users cannot hear the conversation or talk on the channel.
Any other handset callers on the line can participate in the call. After all globally muted handset
callers disconnect from a call, all device speakers resume functioning according to the mute
settings of the remaining participants.
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• For device speaker users: When a user with this setting accesses a line by activating a speaker
channel, the user can talk to the call initiator. The other speaker users cannot hear the conversation
or talk on the call until they press Push-to-Talk or latch the speaker channel; at which time the
speaker users can hear and are heard by the far end.
Any handset users on the line can participate in the call. After all globally-muted microphones
disconnect from a call, all device speakers resume functioning according to the mute settings of the
remaining participants.
• User: If the line is set to User, the user's muting properties apply, and the user with the most
restrictive options takes precedence over the line.
Note
Internal hoot channels using Open Connexion and internal lines support only local muting controls (not
global muting).
10.4.12
Blocking tone
Blocking tone is an audible alert that indicates a user cannot speak when the user is using Push-to-Talk
(PTT) on a speaker channel call. This can occur because another party is already speaking on the same
channel from a handset with global muting enabled.
When a handset user with local or global muting joins a speaker channel call, other participants might
not be able to speak on the call. Blocking tone interacts with handsets that have muting controls as
follows:
• If the blocking tone is enabled, when a user presses PTT on a single talkback channel that is muted,
the blocking tone plays, the PTT indicator does not appear, and a message for the speaker channel
indicates that the microphone is muted.
• If one or more speaker channels in a talkback group is muted by a handset and the user presses a
group talk back button, the blocking tone plays once, the PTT indicator does not appear, and a
message for the muted speaker channels indicates that the microphone is muted.
• If all handsets with muting leave a call, the PTT indicator appears and the blocking tone does not play
when the user presses PTT.
• If a user latches PTT, the user hears the blocking tone every time the channel is muted, and a message
for the speaker channel indicates that the microphone is muted.
The blocking tone feature must be enabled in a user’s profile.
10.5
Speaker groups
Speaker groups allow you to talk to the active speaker channels in a group. They are another form of
broadcast groups.
When speaker channels are assigned to a speaker group, you can talk on all of the active channels in the
group with a single button press. Up to two speaker groups are supported.
On an IQ/MAX TOUCH with a Primary Module and an Expansion Module, group assignments apply
across all modules.
Speaker groups can be defined by an administrator in your user profile. You can adjust speaker group
assignments.
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10.5.1
139
Assign speaker channels to a speaker group
When speaker channels are assigned to a speaker group, you can speak to all speaker channels in that
group using a single tap.
1. Select a speaker channel to be assigned to a speaker group.
2. Tap the > icon in the speaker label of the selected speaker channel. See Speakers on the hard turret
on page 124 for an illustration.
The contextual menu is displayed. An example is shown below; options vary depending on the
context.
Figure 52: Speakers contextual menu
3. Tap Add to Group 1 to assign the speaker channel to speaker group 1, or Add to Group 2 to assign
the speaker channel to speaker group 2. You can also assign the same speaker channel to both groups.
The speaker channel is added to the group or groups that you selected. A speaker group indicator is
displayed below the speaker label.
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Figure 53: Speaker groups
10.5.2
1
Speaker group 1 indicator – channel is part of speaker group 1
2
Speaker group 2 indicator – channel is part of speaker group 2
3
Speaker group 1 talkback button – touch and hold to talk to all channels in speaker group 1
4
Speaker group 2 talkback button – touch and hold to talk to all channels in speaker group 2
Talk on a speaker group
You can talk to multiple speaker channels simultaneously when the channels have been assigned to a
speaker group.
1. Touch and hold the Speaker group 1 button or Speaker group 2 button to talk to all channels in that
speaker group. See Assign speaker channels to a speaker group on page 139 for an illustration.
To use Push-to-Latch for speaker groups, configure it through the Settings application.
2. Release the Speaker group 1 button or Speaker group 2 button to stop transmitting to that speaker
group.
10.5.3
Remove speaker channels from a speaker group
You can remove a speaker channel from a speaker group.
1. Select a speaker channel to be unassigned from a speaker group.
2. Tap the > icon in the speaker label of the selected speaker channel.
The contextual menu is displayed.
3. Tap Remove from Group 1 or Remove from Group 2 as appropriate from the contextual menu.
The speaker channel is removed from the group that you selected.
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10.6
Set up speaker channels
10.6.1
Speakers directory
141
The Speakers directory displays a button-style list of private lines (internal hoot, MRD, ARD, TV
audio), Open Connexion, and dial tone lines that you can assign to speaker channels.
For directory entries to be displayed in the Speakers directory, your administrator must create speaker
directory groups, then assign lines and members to each group. The Speakers directory shows all the
lines for which you have been given access. For details about speaker directory groups and how to
configure them, see the Features Configuration Guide.
Directory entries in the Speakers directory have the following characteristics:
• Consist of private lines (internal hoot, MRD, ARD, TV audio), Open Connexion, and dial tone lines
that you can assign to speaker channels.
• Show a descriptor (button label), resource AOR, microphone icon, and red label indicating the line
type. The line type labels include: MRD (manual ringdown), ARD (automatic ringdown), HOOT, OC
(Open Connexion ), and DT (dial tone).
• Are sorted by descriptor (button label).
• A microphone icon indicates talk permission is enabled on the line.
• For an Open Connexion line, icons indicate listen and talk permission. See Hoot channels and Open
Connexions on page 120 for an illustration.
• An entry that is grayed out (inactive) indicates a line that has already been assigned to a speaker
channel. The line can be assigned again as needed.
10.6.1.1
View the Speakers directory
View the lines that can be assigned to a speaker channel. The Speakers directory displays only those
lines to which you have been given access.
Prerequisites: Your administrator has configured speaker directory groups and granted you access to
the appropriate lines.
For background information, see Speakers directory on page 141.
1. Tap the Speakers icon in the Navbar.
The Speakers application is displayed. See Speakers on the hard turret on page 124 for an
illustration.
2. Tap the Speakers directory icon in the Speakers application header bar.
The Speakers directory is displayed.
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Figure 54: Speakers directory
10.6.1.2
Assign or replace a speaker channel from Speakers directory
Assign a line to an empty speaker channel or replace a speaker channel assignment from Speakers
directory. You can assign a line to the first available speaker channel or select a speaker channel to be
assigned.
For background information, see Speakers directory on page 141.
1. Tap the Speakers icon in the Navbar.
The Speakers application is displayed. See Speakers on the hard turret on page 124 for an
illustration.
2. To assign a line to the first available speaker channel:
a) Tap the Speakers directory icon in the Speakers application header bar.
The Speakers directory is displayed.
b) Tap an entry in Speakers directory. Swipe to scroll through the list as needed.
The line is assigned to the first available speaker channel.
3. To assign a line to an empty speaker channel that you select:
a) Tap the + icon on a speaker channel, which denotes an empty speaker channel.
The contextual menu is displayed.
b) Tap Add from Speaker Directory.
The Speakers directory is displayed.
c) Tap an entry in Speakers directory that you want to assign to the empty speaker channel.
The line is assigned to the speaker channel.
4. To replace a speaker channel assignment:
a) Select a speaker channel to be replaced.
b) Tap the > icon in the speaker label of the selected speaker channel.
The contextual menu is displayed.
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c) Tap Replace from Speaker Directory.
The Speakers directory is displayed.
d) Tap an entry in Speakers directory that you want to reassign to the speaker channel.
The Replace Speaker Channel modal dialog is displayed.
e) Select one of the following:
Cancel: Cancel the replace operation.
Change Selection: Select a different entry in Speakers directory.
Confirm: Confirm the replace operation. Once confirmed, the line is reassigned to the speaker
channel.
10.6.2
Assign or replace a speaker channel from Favorites
Assign a line to an empty speaker channel or replace a speaker channel assignment from Favorites.
1. Tap the Speakers icon in the Navbar.
The Speakers application is displayed. See Speakers on the hard turret on page 124 for an
illustration.
2. To assign a line to an empty speaker channel:
a) Tap an empty speaker channel.
The contextual menu is displayed.
b) Tap Add from Favorites.
The Favorites application is displayed, temporarily overlaying the Speakers application.
c) Tap a Favorites button that you want to assign to the speaker channel.
The button is highlighted.
d) Tap Done.
The line is assigned to the speaker channel.
3. To replace a speaker channel assignment:
a) Select a speaker channel to be replaced.
b) Tap the > icon in the speaker label of the selected speaker channel.
The contextual menu is displayed.
c) Tap Replace from Favorites.
The Favorites application is displayed, temporarily overlaying the Speakers application.
d) Tap a Favorites button that you want to reassign to the speaker channel.
The button is highlighted.
e) Tap Done.
f) You are asked to confirm the replace operation.
Once confirmed, the line is reassigned to the speaker channel.
10.6.3
Assign or replace a speaker channel from an active call
Assign a line to an empty speaker channel or replace a channel assignment from an active call.
1. While you are in an active call, tap the Speakers icon in the Navbar.
The Speakers application is displayed. See Speakers on the hard turret on page 124 for an
illustration.
2. To assign a line to an empty speaker channel:
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a) Tap an empty speaker channel.
The contextual menu is displayed.
b) Select an option from the contextual menu; options vary depending on whether a single call is
active or two calls are active.
Add from an active call: Assign the line from the single active call to the speaker channel.
Add call left: Assign the line from the left handset side to the speaker channel.
Add call right: Assign the line from the right handset side to the speaker channel.
The line is assigned to the speaker channel.
3. To replace a speaker channel assignment:
a) Select a speaker channel to be replaced.
b) Tap the > icon in the speaker label of the selected speaker channel.
The contextual menu is displayed.
c) Select an option from the contextual menu; options vary depending on whether a single call is
active or two calls are active.
Replace from an active call: Reassign the line from the single active call to the speaker channel.
Replace call left: Reassign the line from the left handset side to the speaker channel.
Replace call right: Reassign the line from the right handset side to the speaker channel.
d) You are asked to confirm the replace operation.
Once confirmed, the line is reassigned to the speaker channel.
10.6.4
Remove a speaker channel assignment
You can remove a speaker channel assignment from the Speakers application.
1. Tap the Speakers icon in the Navbar.
The Speakers application is displayed. See Speakers on the hard turret on page 124 for an
illustration.
2. Select a speaker channel to be removed.
3. Tap the > icon in the speaker label of the speaker channel.
The contextual menu is displayed.
4. Tap Remove Channel.
The channel assignment is removed. The channel is now unassigned.
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11Settings application
Within the Settings application you can set user preferences, view or change device and network
settings, and run the Diagnostic Tool. The Diagnostic Tool is available only if the tool is enabled for you
by an administrator.
The Settings application is divided into two panels: a left panel that consists of the USER SETTINGS
options, ADMIN SETTINGS options, and the Diagnostic Tool, and a right panel that displays the
content of the selected option.
Access the Settings application from the User Badge. For an illustration, see User menu popover and
User badge on page 35. To exit the Settings application, tap the CLOSE button in the top right of the
screen.
Figure 55: Settings application
For information on the USER SETTINGS options, refer to User Settings on page 146.
For information on ADMIN SETTINGS options, refer to the IQ/MAX TOUCH Turret Hardware
Installation Manual. These options are available only to administrative users.
For information on the Diagnostic Tool, refer to IQ/MAX TOUCH Turret Hardware Installation
Manual. The Diagnostic Tool generates diagnostic data that can be used for analysis and
troubleshooting.
Note
IQ/MAX TOUCH continues to be functional while you are using Settings. If you do not have the
Expansion Module and a call comes in, you can answer it if you have enabled call notification popups.
Otherwise, you need to close Settings to answer the call.
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11.1: User Settings
User Settings
You can configure your user preferences and view system information with the USER SETTINGS
options within the Settings application.
Note
In general when you set a value in Settings, the value is saved and takes effect automatically; there is no
Save button.
To access the Settings application and select a USER SETTINGS option:
1. Tap the User Badge in the footer (located on the right side of the lower panel).
The list of options is displayed.
2. Tap Settings.
The Settings application is displayed. For an illustration, see Settings application on page 145.
3. Tap an option within USER SETTINGS to view or change the settings or to view system information:
• Account Info: Change your password. For details on this option, refer to Account Info on page
146.
• Diversion: Change your call diversion settings. For details on this option, refer to Diversion on
page 149.
• Call Handling: Change your answering, notification, color coding, ringtone, and CLI display
options. For details on this option, refer to Call Handling on page 154.
• Date & Time: Set the date and time display formats you prefer. For details on this option, refer to
Date & Time on page 157.
• Device/Volume Settings: Change the display language, text font size, screen brightness, screen
sleep timers, default receive volumes and ringer volume. For details on this option, refer to Device/
Volume settings on page 158.
• System Info: Display device, network, software version, and VoIP information related to your
device. For details on this option, refer to System Info on page 161.
• Speakers: Change the speaker latch settings. For details on this option, refer to Speakers on page
163.
11.2
Account Info
The Account Info screen provides basic user information for the current user, including user name,
personal extension, and intercom extension. You can change your password from this screen.
For details on changing your password, refer to Change your password from Account Info on page 148.
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Table 6: Account Info
Name
Description
Values
USERNAME
User name (login name) Unigy or Microsoft
assigned to the current Active Directory user
user.
name.
PERSONAL/
INTERCOM
EXTENSION
Personal extension and
intercom extension of
the current user.
Valid extension(s)
Notes
If the personal extension
and intercom extension
are the same, only one
value is displayed.
Table 7: Button
Name
Change Password
Description
Displays the fields required to change your password.
Figure 56: Account Info - Change password
Name
Description
Values
Notes
PASSWORD
Your current password.
NEW PASSWORD
The new password.
The value must conform If the system rejects the
to the Unigy user
password you enter,
authentication policy.
contact a Unigy
administrator to
determine the values the
user authentication
policy permits.
CONFIRM NEW
PASSWORD
The new password.
The value must match
the value in NEW
PASSWORD.
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Name
11.2.1
Description
Cancel
Removes the password change fields without saving your changes.
Save
Saves the password.
This button is disabled until you enter a value in all three password fields.
Change your password from Account Info
Use this procedure to change your password from the Account Info option within the Settings
application.
Your ability to change your password is controlled by the following factors:
• If your user account is configured to use a Microsoft Active Directory server for user authentication,
you cannot change your password from the login screen. Contact your Security Administrator for
assistance.
• If your user account is authenticated by Unigy and you or an administrator changed your password
recently, you might have to wait for the minimum password age period specified in the authentication
policy to expire before you can change the password again. The default for this threshold is ten days,
however, the System Administrator might have configured this for a longer time period. If you see
the message The password change failed. The password has been changed
too recently., contact your Security Administrator or Unigy administrator for details on when
you can change the password.
• If an administrator resets your password from the Unigy Management System and requires that you
change the password the next time you log in, the system displays the message Please change
password. when you attempt to log in. When you see this message, it is not necessary to wait until
the minimum password age expires before you change the password.
• If the maximum password age period specified in the authentication policy expires, you must change
your password. If a password expiration warning is configured, the system displays a message that
instructs you to change the password within the specified time period. If a warning is not configured,
the system instructs you to change the password, which you should do before you attempt to log in.
You can change your password from Account Info or from the Login screen. For information on
changing your password from the Login screen, refer to Change your password from the Login screen
on page 18.
For your security, asterisks are displayed as you type the password values instead of the actual
characters.
1. Tap the User Badge in the footer (located on the right side of the lower panel) of the main screen.
2. Tap Settings.
3. Tap the Account Info option from the left panel.
4. Tap Change Password.
5. Tap the PASSWORD field to open the soft keyboard then type your current password.
6. Tap the NEW PASSWORD field and type your new password.
7. Tap the CONFIRM NEW PASSWORD field and retype your new password.
8. Tap Save.
Use your new password the next time you log in. You are not required to log off then log back on to
activate your new password.
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11.3
149
Diversion
When incoming dial tone line and intercom calls cannot be answered, the calls can be diverted to
another resource. This helps to ensure that important calls are not missed.
Diversion can be programmed by users (with appropriate privileges) or in the UMS by an administrator.
Only one diversion for the same extension and diversion condition can be turned on at one time.
Enabling diversion for the same extension and an identical or overlapping condition cancels the previous
setting.
Voice mail is a diversion. If you already have the voice mail feature configured and you configure
different diversion settings, you will override the voice mail settings.
Note
• It might be necessary to enable both line and intercom diversion to ensure that all calls to a user are
diverted. Depending on administrative settings, a user can have different personal and intercom
extensions.
• Only line calls can be diverted to voice mail.
• When configuring a new diversion, first configure a diversion button for voice mail.
There are two types of diversion:
• Intercom (ICM) Diversion: For information refer to Intercom diversion (ICM) on page 150.
• Direct Dial Inward (DDI) Diversion: For information, refer to Direct Dial Inward (DDI) Diversion on
page 151.
You can set the following conditions for diverting ICM (intercom) or DDI (Direct Dial Inward) calls:
• No Diversion - All incoming calls go to the extension. When hands-free mode is available, they can
be answered automatically.
• Immediate - Calls divert immediately to the assigned destination with no notification to the original
called party.
• Busy - Calls divert to the assigned destination when one of the following is true: (1) hands-free mode
is enabled and the user is on a call; (2) hands-free mode is enabled and a call is pending; or (3) handsfree mode is disabled.
If the Do Not Disturb function is enabled, intercom calls are not diverted; they pend without ringing.
An incoming line call to a busy extension is not forwarded if the system setting for the extension is to
return a Busy response to the calling party.
• Ring/No Answer - Calls divert to the assigned destination if there is no answer after the specified
time period, when Do Not Disturb is enabled, or when hands-free mode is disabled. Calls pend for a
preset amount of time when this condition is enabled.
• Busy/Ring/No Answer - Calls divert when the device is busy or there is no answer after the specified
number of rings, when Do Not Disturb is enabled, or when hands-free mode is disabled. Calls pend
for a preset amount of time when this condition is enabled.
• Dual Divert - This condition is available for DDI calls only. Set Busy calls to divert to one destination
and Ring/No Answer calls to divert to another destination.
There are two ways to configure diversion on the turret:
• As a User Setting
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• As a one-button diversion
11.3.1
Intercom diversion (ICM)
A point-to-point intercom call can be diverted to another Unigy end user on a local site or on a remote
site that is available through a direct global intercom connection. Intercom calls can be diverted only to
other Unigy intercom users who can receive an intercom call.
Intercom diversion cannot be used for the following types of calls:
• Group answer (GANS)
• Group talkback (GTBK)
• Group calls
With appropriate privileges, end users can program ICM diversion at their devices, or a Unigy
administrator can program ICM diversion. End users can program intercom call diversion only for their
own intercom extensions.
11.3.1.1
Configure ICM diversion from Settings
You can enable an intercom (ICM) diversion to divert a point-to-point intercom call from one Unigy end
user to another Unigy end user.
Figure 57: Intercom (ICM) Diversion
To enable Intercom (ICM) diversion through Settings:
1. Tap the User Badge in the footer (located on the right side of the lower panel) of the main screen.
The list of options is displayed.
2. Tap Settings.
The SETTINGS screen is displayed.
3. Tap the Diversion option from the left panel to access the screen.
4. Select the Diversion Type from the drop-down list.
Diversion Types are:
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• No Diversion
• Immediate
• Busy
• Ring/No Answer (RNA)
• Busy/Ring/No Answer (BRNA)
5. In the Divert To field, enter the extension number where the call should be diverted to.
The Enable button becomes active.
6. Tap Enable.
All intercom calls to you will be diverted based on the diversion type you selected.
Note
When you set diversion, the setting does not persist through log off/log on by default. It persists only if
your administrator enables it.
11.3.2
Direct Dial Inward (DDI) Diversion
Users can divert incoming dial tone line calls from their extensions to another destination. Using line
diversion, calls can be diverted from a user’s extension to any phone number or another extension.
This feature is also known as call forwarding.
Diversion can be preprogrammed in each user’s profile. If a user has the necessary privileges, the user
can also program diversion through their device. Each diversion button is specific to a line, diversion
type, and diversion destination. Bear in mind that a line diversion configuration can be changed by many
end users. This is because a line-based resource is shared across users and any one of them with
privileges can change the diversion for it.
The number of times the call can be diverted is set through Unigy administration. After a maximum
number of diversions that are not answered, a caller is diverted to a destination, depending on
administration settings.
11.3.2.1
Configure DDI diversion from Settings
You can enable Direct Dial Inward (DDI) diversion to divert a line call from an end user's extension to
another extension or phone number.
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11.3: Diversion
Figure 58: DDI Diversion
To enable Direct Dial Inward (DDI) diversion through Settings:
1. Tap the User Badge in the footer (located on the right side of the lower panel) of the main screen.
The list of options is displayed.
2. Tap Settings.
The SETTINGS screen is displayed.
3. Tap the Diversion option from the left panel to access the screen.
4. Tap Add a new DDI Diversion.
The Direct Dial Inward (DDI) diversion section expands.
5. The Divert From field displays the line from which the call should be diverted. Do one of the
following:
• Enter the line number from the soft keyboard and tap the Validate button.
• Tap Select From Favorites. The device displays the FAVORITES screen.
1. Tap a line to select it.
2. Tap Done.
The device displays the selected line in the Divert From field.
6. Select one of the diversion types from the Diversion Type drop-down list.
The device displays the appropriate fields based on the selected Diversion Type. If you select the
Immediate, Busy, Ring/No Answer or Busy/Ring/No Answer diversion type, the device displays the
Divert To field.
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Figure 59: Diversion Type as Immediate, Busy, RNA, BRNA
Note
The figure above shows the Immediate diversion type. You will see a similar screen for the Busy,
Ring/No Answer, and Busy/Ring/No Answer diversion types.
• The Divert To field displays the line to which the call should be diverted. Tap the Divert To text
box and type the line number or tap Select From Favorites then tap the number. The system
enables the number and changes the Enable button to Disable.
If you select the diversion type as Dual Divert, the device displays different set of fields.
Figure 60: Diversion Type as Dual Divert
• The Busy Divert To field diverts the calls to the assigned line in this field when the turret is busy.
Enter the line number from the device keypad or tap Select From Favorites to add the line.
• The Ring/No Answer Divert To field diverts the calls to the assigned line in this field when there
is no answer from the line after the specified time. Enter the line number from the device keypad
or tap Select From Favorites to add the line.
7. Tap Enable.
All calls to this line will be diverted per the conditions set.
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11.4: Call Handling
Note
You can add multiple Direct Dial Inward (DDI) diversions. While your DDI diversion settings persist
through log off and log on, you will no longer be able to see them on this screen. To disable a
diversion, reprogram the line to No Diversion.
11.4
Call Handling
Set call handling preferences such as auto-answer intercom, popup notifications, button color coding,
ringtones, and CLI (Calling Line Identification) for your incoming calls.
To set the Call Handling options:
1. Tap the User Badge in the footer (located on right side of the lower panel) of the main screen.
The list of options is displayed.
2. Tap Settings.
The device displays the SETTINGS screen.
3. Tap the Call Handling option from the left panel to access the screen.
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Figure 61: Call Handling
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11.4: Call Handling
4. Tap the appropriate option in AUTO-ANSWER INTERCOM to toggle between answering intercom
calls hands-free automatically or manually. Tap ON to automatically answer intercom calls. To
manually answer the intercom calls, tap OFF. By default ON is selected.
5. In the SHOW POPUP NOTIFICATIONS field, tap to select all or the appropriate option(s).
Notifications display incoming calls in a pop-up so that you can see and answer incoming calls
irrespective of the screen you are viewing. You will receive notifications for the selected call type
during an incoming call.
You can select pop-up notifications for one or more of these call types:
• Intercom Calls
• High Priority Calls
• Low Priority Calls
6. In the COLOR CODING area, you can customize the colors that the turret displays on buttons for
different call priorities and states in FAVORITES , ACTIVITY MONITOR, and the Call Notification
Area or restore all colors to the system default colors. To restore the colors to the system defaults, tap
Restore Defaults. To customize the colors, do the following:
a) Tap a call priority or state to display the color selector.
b) Tap a new color.
The color with the check mark is the current color for the item you are changing. Colors that have
a red circle with a line through it are assigned to another call priority or state, so they are not
available.
c) Tap Select Color.
7. In the RINGTONE area, tap to select a different ringtone for the different call types and messages
from the drop-down menu. Ringtones can be set for the following:
• High Priority
• Low Priority
• Pending
• Messages
8. In the CLI field, set any of the following CLI display options. Calling Line Identification or CLI
defines which CLI values are displayed for buttons that you have set to display CLI information.
Choose one of the following options
• Name - shows the name.
• Number - shows the number.
• Toggle - automatically alternates between showing the name and number values.
• Match - shows the label of an associated Favorites button. Defaults to the name if no button is
found, or Not Available if the line does not support CLI.
• Lookup - using the Unigy database, looks up and shows the name of the caller and optionally their
company name.
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Figure 62: Calling Line Identification Lookup
• Select the display format: either Firstname Lastname or Lastname, Firstname.
• Optionally turn ON the Display Company Name.
• Select the display priority (0 - 3) for each Lookup Source (Speed Dial, Personal Directory, and
Enterprise Directory). A 0 (zero) indicates not to display the search results for that source. The
highest priority is 1. Duplicate selections are not allowed.
11.5
Date & Time
You can specify your date and time format preferences.
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11.6: Device/Volume settings
Figure 63: Date & Time
To set the Date & Time format:
1. Tap the User Badge in the footer (located on right side of the lower panel) of the main screen.
The list of options is displayed.
2. Tap Settings.
The device displays the SETTINGS screen.
3. Tap the Date & Time option from the left panel to access the screen.
4. TIME FORMAT - Sets the TIME FORMAT display. Tap the appropriate option, either 12 Hour or 24
Hour time display.
5. DATE FORMAT - Sets the DATE FORMAT display. Tap one of the options for date display:
• MM-DD-YY
• MM-DD-YYYY
• DD-MMM-YY
• DD-MM-YYYY
• YYYY-MM-DD
Note
The DD-MMM-YY option can only be set on the turret; it is not an option in the UMS.
11.6
Device/Volume settings
You can set the display language, font magnification, brightness, sleep mode time, default receive
volume and ringer volume settings for an IQ/MAX TOUCH.
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159
To set the Device/Volume settings:
1. Tap the User Badge in the footer (located on the right side of the lower panel) of the main screen.
The list of options is displayed.
2. Tap Settings.
The SETTINGS screen is displayed.
3. Tap the Device/Volume Settings option from the left panel to access the screen.
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11.6: Device/Volume settings
Figure 64: Device/Volume Settings
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11.7: System Info
161
4. Tap DISPLAY LANGUAGE to set the language of the user interface on the turret. The drop-down list
of languages is displayed. Tap to select a language. IQ/MAX TOUCH supports the following
international languages: English, French, German, Simplified Chinese, Danish, Dutch, Italian,
Japanese, Korean, Portuguese, and Spanish.
The user interface on the turret is updated to the language selected. Some areas of the user interface
are not translated; for example, logon screen, logon status message, Admin settings, and data
retrieved from the database.
5. Select the font size, Small/Medium/Large, by tapping the appropriate option available under FONT
MAGNIFICATION.
On selecting a particular font size, the text scales up or down by approximately 4 pixel sizes from the
original font size. Medium is the default font size. When Large is selected, text might be displayed as
Medium in some cases to ensure text elements do not overlap.
6. Set the brightness of the device screen by dragging the slider to the left or right of the BRIGHTNESS
field. The brightness slider has a minimum limit of 1 and a maximum limit of 100. You can
immediately see the brightness changes as you move the slider.
A device with an Expansion Module has two brightness sliders. The first one controls the brightness
of the Primary Module, and the second one controls the brightness of the Expansion Module. When
the screen is first accessed, the two sliders are linked and the slider for the Expansion Module is
disabled, so that dragging the slider for the Primary Module changes the brightness of both the
modules at the same time. However, you can temporarily break the link between these two sliders by
tapping on the icon that links them together, allowing the brightness of the Primary and Expansion
Module to be adjusted separately. When you close the Settings application and reopen it, the two
sliders are linked again.
7. Set the SLEEP TIMERS by dragging the slider to the left or right. The sleep timer has a minimum
limit of 5 minutes and a maximum limit of 30 minutes.
Setting the sleep timer defines the period of inactivity before the IQ/MAX TOUCH screen saver
activates. The device screen saver helps to preserve screen life and reduce power consumption.
8. Set the DEFAULT RECEIVE VOLUMES by dragging the slider to the left or right for Handset and
Hands-Free. The volume slider has a minimum limit of 1 and the maximum limit of 40 for Handset
and Hands-Free.
9. Set the RINGER VOLUME by dragging the slider to the left or right. The volume slider has a
minimum limit of 0 and maximum limit of 5.
11.7
System Info
You can view the system details of an IQ/MAX TOUCH device from the System Info section. These
include the current device network, zone, NTP, VoIP, software version and deployment information. All
the fields are read-only.
To access the System Info screen:
1. Tap the User Badge in the footer (located on the right side of the lower panel) of the main screen.
The list of options is displayed.
2. Tap Settings.
The device displays the SETTINGS screen.
3. Tap the System Info option from the left panel to access the screen.
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11.7: System Info
Figure 65: System Info
System Info details
Description
STATION NETWORK INFO
This section provides information on the turret host name,
domain name, IP address, DHCP mode, Gateway, and MAC
Address.
SERVERS
This section displays information on the zone to which the
device is pointed.
NTP INFO
This section provides the hostname or IP address for each
NTP server.
VOIP PARAMETERS
This section displays the parameters for Voice over IP. The
parameters are:
•
•
•
•
•
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VOIP parameters
VOIP signalling port
Voice bearer port
DSCP port
Voice DSCP
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11.8: Speakers
System Info details
SOFTWARE VERSION INFO
163
Description
This section displays information about software component
versions, the part number, and serial number. The different
parameters are:
• mercury_fs - Displays information on the device version and
packages.
• mercury_kern - Displays information on the kernel version
and packages.
• bootrom - Displays information on the device version and
packages.
• partnum - This represents the model number of the device.
• serial - This represents the serial number of the device.
• touch - This represents the vendor details of the company
that delivered the device. The TS0_CE is the format which
represents the details of the Primary module vendor. The
TS0_CE + TS1_CE represents the attachment of a CE
Expansion module with CE Primary module.
DEPLOYMENT
11.8
This section provides turret software license (tsl), speaker
channel license (scl) and desk location information for the
device.
IQ/MAX TOUCH does not use the speaker channel licenses
that apply to the IQ/MAX and IQ/MAX Edge, so the value for
this property is always 0.
Speakers
The Speakers option enables you to specify latch settings for your speaker channels and speaker groups.
To select a latch setting:
1. Tap the User Badge in the footer (located on the right side of the lower panel) of the main screen.
The list of options is displayed.
2. Tap Settings.
The SETTINGS screen is displayed.
3. Tap the Speakers option from the left panel to access the screen.
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11.8: Speakers
Figure 66: Speakers
4. Tap Slide-to-latch Enabled or Slide-to-latch Disabled to enable or disable the slide to latch feature
for all speaker channels. Slide to latch enables you to latch a speaker channel by sliding the speaker
channel icon up. To unlatch the speaker channel, slide the icon up again.
5. Select the appropriate latch setting for SPEAKER GROUPS.
• Push to Talk: Opens the microphone when you tap and hold the speaker channel button. The
microphone stays open until you release the button.
• Push to Latch/Unlatch: Opens the microphone when you tap the speaker channel icon. The
microphone stays open until you tap the icon again to unlatch the speaker.
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12International characters on IQ/MAX
TOUCH turrets
The IQ/MAX TOUCH turret supports text entry of international characters.
You can enter and edit international characters in the following areas of the turret:
• Button labels and sheet names in Favorites
• Speaker labels in Speakers
• Personal contacts in Directory
• Search field in Call History and Directory
• Snapshot names
The following fonts and versions are used:
• For Japanese and Traditional Chinese: Sazanami Gothic version 001.000.
• For Simplified Chinese and Korean: WenQuanYi Micro Hei version 0.2.0 beta 2.
• For all other languages: mainly Trade Gothic version 1.0.22. Numerals are displayed in DIN. Smaller
labels are displayed in Deja Sans.
You can change font magnification in the Settings application.
For Chinese, Korean, and Japanese, select the language from the internationalization switch (globe icon)
on the soft keyboard. For languages based on the Latin (Roman) alphabet, long press a letter on the soft
keyboard to display a pop-up menu with diacritical marks available for that letter. To access currency
symbols, tap the special characters icon (#!?) on the soft keyboard.
12.1
Enter Latin-derived characters on the turret
Enter international characters based on the Latin alphabet (also called the Roman alphabet) on the
IQ/MAX TOUCH turret.
1. Tap the text field or Search field that requires text entry.
The soft keyboard is displayed.
2. Long press a letter and a pop-up is displayed with the diacritical marks available for that letter. See
the following example.
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12.2: Enter Japanese characters on the turret
3. Slide your finger to the desired entry and release.
The letter with the selected diacritical mark is displayed in the text field or Search field.
12.2
Enter Japanese characters on the turret
The input method for entering Japanese characters on the IQ/MAX TOUCH turret is called Romaji.
Figure 67: Internationalization switch (globe icon)
1
Internationalization switch (globe icon)
2
Internationalization pop-up menu
1. Tap the text field or Search field that requires text entry.
The soft keyboard is displayed.
2. Tap the internationalization switch (globe icon) then select Romaji from the pop-up menu.
The globe icon is updated to show the Romaji selection.
3. Enter the Romaji text phonetically using the standard keyboard. As you type, if available, the string is
automatically converted to Hiragana characters in the text entry field.
Then a list of corresponding translations of the Hiragana characters that have been entered is
displayed above the standard keyboard. These translations include full- and half-width Hiragana and
Katakana transliterations as well as Kanji conversions.
4. When you have finished entering the text phonetically, tap the desired translation entry from the
display. Slide your finger right or left to view all translation entries.
The selected translation entry is displayed in the text entry field.
12.3
Enter Chinese characters on the turret
The input method for entering Simplified or Traditional Chinese characters on the IQ/MAX TOUCH
turret is called Pinyin.
1. Tap the text field or Search field that requires text entry.
The soft keyboard is displayed.
2. Tap the internationalization switch (globe icon) then select Pinyin from the pop-up menu.
The globe icon is updated to show your selection.
3. Enter the Chinese text phonetically using the standard keyboard. As you type, the set of most likely
Chinese characters that correspond to the phonetic text appears above the standard keyboard.
For example, say you are using Simplified Chinese and you want to enter Beijing. As you type each
letter, possible corresponding Simplified Chinese characters are displayed based on the portion of the
word already entered.
4. When you have finished entering the text phonetically, tap the appropriate set of Chinese characters
from the display.
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167
The selected entry is displayed in the text entry field.
Figure 68: Internationalization – Simplified Chinese
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12.3: Enter Chinese characters on the turret
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Index
A
Account Info
changing password 148
account information
editing 18
activation
lines 87
Activity Monitor 75, 76
add icon 40
Address of Record (AOR)
line buttons 50
alerts
audible 108
barge in 104
blocking tone 138
analog hookflash transfer 104
answer calls 96
appearances
line button 50
application
add 24, 40
arrange on the screen 41
change order in navbar 42
clone 41
close 24
core 16
open 24, 39, 40
rearrange 41
remove 40, 41
sizes 26, 27
start 39
user interface 25
views 26, 27
audible alerts
blocking tone 138
record warning tone 108
audio
spatial 133
audio replay 124, 129
availability
users 42
B
barge in
conference call 105
notification 104
overview 104
point-to-point call 105
batch settings 59, 60
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blocking tone 138
brightness 158
broadcast
configure simplex 119
preset 117
simplex 119
broadcast calls 91
broadcast groups 91
button sheet 49
buttons
adding 52
configuring functions 59
copying 56
deleting 56
diversion 109
editing 55
function 57
icons 35, 36
line 53
line buttons 50
line status 51
moving 56
point of contact 54
renaming 60
speed dial 54
suppress CLI 63
types 50
view status 52
C
Call answered by field 71
call diversion
one button divert 111
call handling 154
Call History
browsing 69
creating a Favorites button 73
creating a new personal contact 72, 84
event details 71
filter 70
initiating a call 71
overview 65
recent searches 68
search 66, 67
sorting 69
updating contacts 72
user interface 65
viewing a Favorites button 73
call notification area 31
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Call Notification popup 34
call swap 105, 106
callers
getting CLI information 63
toggling between name and number 63
calling party name lookup 62
calls
answering 96
barge in 105
barging in 104
conference, making 113
conference, overview 113
dial tone line 88
diverting 109
hold 102
holding 101
initiating from a contact 81
initiating from call history 71
intercom 88
intercom point-to-point 89
making 88, 94
moving to a different handset 106
muting 99
place on hold automatically 103
releasing 98
suppressing outgoing caller identity 63
swapping handset 105
transferring 104
unsupervised conferences 114
CDIs
required configuration 19
change password 18
change user 18
channels
speaker 124
Chinese
entering text on IQ/MAX TOUCH 166
CLI
function buttons 61
getting caller information 63
retrieving information 61
setting user preferences 61
suppressing 61
suppressing outgoing information 63
toggling between name and number 63
toggling name and number 61
clone 41
close icon 40, 41
communication event 65
compact view mode 135, 136
conference
duplex 117
preset 117
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simplex 119
conference broadcast 117, 118
conference calls
barge in 105
holding 102
conferences
making 113
overview 113
scenarios 115–117
unsupervised 114
configuration
for CDI users 19
configure
conference broadcast 118
simplex broadcast 119
contacts
initiating a call from the directory 81
Contextual Call Display 32
contextual menu 30
copies
applications 41
credentials
changing your password 18, 148
D
date 157
devices
free seating 20, 21
dial digits 38
dial pad
dialing calls 94
dial tone line calls
implicit hunt 88
making 88, 94
directories
initiating a call 81
overview 79
directory
browsing contacts 80
creating a Favorites button 83
creating a new personal contact 72, 84
deleting a Favorites button 83
deleting a personal contact 84
editing a personal contact 84
filtering 81
initiating a call 81
overview 79
search 80
speakers 141
viewing contact details 82
viewing contacts 80
diversion
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one-button 109
status display 109
divert dial line 151
drawer 25
dual divert 149
duplex conference 117
E
exclusive hold
overview 103
Expansion Module 15
F
Favorites 49
fixed buttons 75, 76
floating buttons 75, 76
font magnification 158
footer
user interface 31
free seating 20, 21
French
entering text on IQ/MAX TOUCH 165
full screen
application 26, 27
full size
application 26, 27
function buttons 57
functions
configuring buttons 59
Suppress CLI 63
G
GANS
group answer intercom calls 91, 93
initiating 93
German
entering text on IQ/MAX TOUCH 165
Get CLI
using 63
global speakers audio 124
group answer (GANS) 93
group answer calls (GANS) 91
group talk back (GTBK) 93
group talk back calls (GTBK) 91
groups
group answer intercom calls 93
group talk back intercom calls 93
speakers 138
GTBK
group talk back intercom calls 91, 93
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initiating 93
H
half screen
application 26, 27
half size
application 26, 27
hands-free
muting 107
overview 107
using 107
volume 107
hands-free call
releasing 98
handset
muting 99
swapping 105
handset call
releasing 98
handsets
muting 137
swapping 106
HFM (hands-free mode)
overview 107
hold
automatic 103
calls 102
conference calls 102
exclusive 103
features 101
overview 101
hookflash transfer 104
hoot
overview 120
hunt
overview 88
I
implicit hunt
dial tone line calls and 88
intercom
answering 97
group answer (GANS) 93
group answer calls 91
group calls 91, 92
group talk back (GTBK) 93
group talk back calls 91
overview 88
point-to-point calls 89
Intercom 150
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international character support 165
handset 99
J
N
Japanese
entering text on IQ/MAX TOUCH 166
keyboard 37
navbar
change order of items 42
user interface 24
navigation bar 24
notification
barge in 104
L
O
language 158
Latin alphabet
entering text on IQ/MAX TOUCH 165
line buttons
appearances 50
call status 50
line types 50
presence 50
programming 50
user preferences 50
line diversion 151
lines
activation 87
hunt 88
private, making a call 95
status 51
lock device 19
log in
change user 18
log off 17
login
free seating 20, 21
Login screen
change your password 18
off-screen speaker activity 124, 131
one-button diversion 109
one-button divert
DDI 110
ICM 110
Open Connexion 120
open icon 40
Overflow Operator Service (OOPS) groups
line calls 50
K
M
master volume
adjust 37
messaging area 31
microphone
hands-free call 107
hands-free mode (HFM) 107
minimized view mode 124
Modal dialog 29
momentary privacy 100
mute
speakers 137
mute a call
hands-free speaker 99
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P
passwords
changing 146
changing from Account Info 148
changing from Login screen 18
point-to-point calls
barge in 105
points of contacts 79
positioning guide 27, 28
preferences
changing 145
device settings
changing 145
Diagnostic Tool 145
setting user preferences 146
user preferences
setting 145
presence
status icons 42
preset broadcast 117, 118
Primary Module 15
privacy
disable 101
enable 101
exclusive hold 103
momentary 100
private lines
automatic ringdown 95
making a call
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173
signaling 95
manual ringdown 95
voice activity monitor enabled 97
Push-to-Talk 126
R
receive volumes 158
Record on Demand
enabling 99
recording
warning tone 108
redial 98
redialing 98
remove icon 40, 41
replay audio 124, 129
ringer volume 158
routing plans
hunt 88
hunt group 88
S
screen
views 26, 27
scrollbar 25
scrubber 25
Selection mode 30
servers 161
settings
call handling 154
date and time 157
diversion 149
speakers 163
Settings
User Info 146
Settings application
User Settings 146
sign in 16
simplex
broadcast 119
conference 119
simplex broadcast 119
sizes
application 26, 27
sleep timers 158
snapshots
change order in navbar 42
create a snapshot 45
delete a snapshot 47
modify a snapshot 46
open a snapshot 46
rename a snapshot 46
IPC Systems, Inc., Confidential and Proprietary
soft keyboard 37
solo mode 131, 132
spatial audio
changing 135
displaying 135
speaker channels
Push-to-Latch 126
Push-to-Talk 126
spatial audio 133
speaker solo 124
speakers
adding a line from an active call 143
adding a line from Favorites 143
adding a line from speakers directory 142
channel states 125
compact view mode 135, 136
deleting a line 144
groups 138
hands-free mode (HFM) 107
illustrated 124
label area 124
muting 99, 129, 137
off-screen speaker activity 131
removing a line 144
replacing a line from an active call 143
replacing a line from Favorites 143
replaying audio 129
sending call to the handset 129
solo mode 131, 132
speaker groups 139, 140
speakers directory 141
status messages 125
talking 126
talking to a speaker group 140
title area 124
turning off 126
turning on 126
view speakers directory 141
volume 128
speakers application
illustrated 124
speakers directory
icon 124
speed dial
line selection 88
station network info 161
status
audible alerts 108
lines 51
messages (speakers) 125
users 42
status messages
communication barrier 52
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Suppress CLI function 63
T
third screen
application 26, 27
third size
application 26, 27
time 157
tones
blocking 138
warning 108
touch screen
gestures 16
transfer calls 104
U
unmute a call
hands-free speaker 99
handset 99
unsupervised conferences 114
user badge 31, 35
user information 146
user interface
application 23
footer 23
navbar 23
user menu popover 35
user preferences
setting 146
users
status 42
V
views
applications 26, 27
voice activity monitor 97
voice mail
access 43
indicator 31
volume
hands-free call 107
master 31
master volume 37
speakers 128
W
warning tone
recording 108
December 16, 2016
IPC Systems, Inc., Confidential and Proprietary
Part Number: B02200571, Release: 01
IPC Systems, Inc.
777 Commerce Drive
Fairfield, CT 06825-5500 USA