VX4380-4K Display - Howard Computers

VX4380-4K
Display
User Guide
IMPORTANT: Please read this User Guide to obtain important information on
installing and using your product in a safe manner, as well as registering your
product for future service. Warranty information contained in this User Guide will
describe your limited coverage from ViewSonic Corporation, which is also found on
our web site at http://www.viewsonic.com in English, or in specific languages using
the Regional selection box in the upper right corner of our website. “Antes de operar
su equipo lea cu idadosamente las instrucciones en este manual”
Model No. VS16845
Thank you for choosing ViewSonic
As a world leading provider of visual solutions, ViewSonic is dedicated
to exceeding the world’s expectations for technological evolution,
innovation, and simplicity. At ViewSonic, we believe that our products
have the potential to make a positive impact in the world, and we are
confident that the ViewSonic product you have chosen will serve you
well.
Once again, thank you for choosing ViewSonic !
Contents
1. Cautions and Warnings...................................... 1
2. Getting Started.................................................... 4
2-1. Package Contents.............................................................. 5
2-2. The Exterior of the Monitor................................................. 6
2-3. Hardware Installation......................................................... 7
2-4. Quick Installation................................................................ 9
2-5. Power On......................................................................... 12
2-6. Driver Installation (Windows 10 Setup)............................ 13
3. Adjusting the Screen Image............................. 14
3-1. Setting the Timing Mode.................................................. 14
3-2. Using the Control Panel................................................... 15
4. OSD Menu Introduction.................................... 17
4-1. OSD Menu Tree............................................................... 17
4-2. OSD Menu Explanation.................................................... 27
4-3. Monitor Setting Management........................................... 33
5.Specifications.................................................... 34
6.Troubleshooting................................................ 36
7. Cleaning and Maintenance............................... 37
Safe Cleaning Practices.......................................................... 37
iii
8. Compliance Information................................... 39
8-1. FCC Compliance Statement............................................ 39
8-2. Industry Canada Statement............................................. 40
8-3. Declaration of RoHS2 Compliance.................................. 40
8-4. Indian Restriction of Hazardous Substances................... 42
8-5. Product Disposal at End of Product Life.......................... 42
9. Copyright Information....................................... 43
10.Service Information........................................... 44
Product Registration................................................................ 44
Customer Service.................................................................... 45
Limited Warranty...................................................................... 48
Mexico Limited Warranty......................................................... 53
iv
1. Cautions and Warnings
1. Read these instructions completely before using the equipment.
2. Keep these instructions in a safe place.
3. Heed all warnings and follow all instructions.
4. Sit at least 18” / 45cm from the monitor.
5. When installing the monitor, please leave 10cm of open space
around the monitor for ventilation safety purposes.
6. Always handle the display with care when moving it.
7. Exercise caution when removing the rear cover of the monitor.
This monitor contains high-voltage parts.
8. Do not use this equipment near water. To reduce the risk of fire
or electric shock, do not expose the monitor to rain or moisture.
9. Avoid exposing the monitor to direct sunlight or other sources
of sustained heat. Do not install near any heat sources such
as radiators, heat registers, stoves, or other devices (including
amplifiers) that may increase the temperature of the monitor to
dangerous levels.
10.Clean with a soft, dry cloth. If further cleaning is required, see
“Cleaning the Display” in this guide for further instructions.
11.Avoid touching the screen. Skin oils are difficult to remove.
12.Do not touch, rub or apply pressure to the monitor screen, as it
may permanently damage the screen.
13.Place the monitor in a well-ventilated area. Do not place
anything on the display that prevents heat dissipation.
14.Do not place heavy objects on the display, video cable, or power
cord.
1
15.If smoke appears, an abnormal noise, or a strange odor is
present, immediately switch the display off and call your dealer
or ViewSonic. It is dangerous to continue using the display.
16.Do not attempt to circumvent the safety provisions of the
polarized or grounding-type plug. A polarized plug has two
blades with one wider than the other. A grounding type plug has
two blades and a third grounding prong. The wide blade and the
third prong are provided for your safety. If the plug does not fit
into your outlet, obtain an adaptor and do not attempt to force
the plug into the outlet.
17.When connecting to a power outlet, DO NOT remove the ground
prong. Please ensure grounding prongs are NEVER REMOVED.
18.Protect the power cord from being treaded upon or pinched,
particularly at the plug, and at the point where it emerges from
the equipment. Be sure that the power outlet is located near the
equipment so that it is easily accessible.
19.Only use attachments/accessories specified by the
manufacturer.
20.Use only with the cart, stand, tripod, bracket, or
table specified by the manufacturer, or sold with the
equipment. When a cart is used, use with caution
when moving the cart/equipment combination to
avoid injury from tipping over.
21.Unplug this equipment when it will be unused for long periods of
time.
2
22.Refer all servicing to qualified service personnel. Service will be
required when the unit has been damaged in any way, such as:
if the power-supply cord or plug is damaged, if liquid is spilled
onto or objects fall into the unit, if the unit is exposed to rain or
moisture, or if the unit does not operate normally or has been
dropped.
23.Excessive sound pressure from ear-/headphones can cause
hearing damage /hearing loss.
24.Adjustment of the volume control as well as the equalizer may
increase the ear-/ headphones output voltage and therefore, the
sound volume level.
25.The factors influencing the ear-/headphones output other than
those specified by the manufacturer (e.g. operating system,
equalizer software, firmware, driver) may increase the ear-/
headphone output voltage and therefore, the sound volume
level.
3
2. Getting Started
Should problems arise and the product you have purchased needs
to be returned for any reason, please keep the original packaging,
registration form, and receipt. Having these items will make it easier
for you to verify your product and repair, refund and/or return your
product to you.
If you have any problems with your product or questions that have
not been addressed in the User Guide, please contact customer
service for help.
Important! Save the original box and all packing material for your
future shipping needs.
NOTE: The word “Windows” in this user guide refers to Microsoft
Windows operating system.
4
2-1. Package Contents
Your monitor package includes:
•
•
•
•
Monitor
Power cord
Video cable1
USB cable
• Quick Start Guide
NOTE:
1
The
video cables included in your package may vary depending
on your country. Please contact your local reseller for more
information.
5
2-2. The Exterior of the Monitor
A. Front
B. Left and Right
C. Rear
1. Control panel
(Expanded in 3-1)
2. I/O port (input/output)
This area should include all I/O connection
options, as well as the power input
connector (Expanded in 2-4)
1
3
4
2
2
3. Kensington security slot
(Expanded in 2-3 section B)
4. VESA wall mounting
This area on the back of the monitor*. For
the VESA wall mounting installation steps,
please see 2-3 section A for additional
instructions.
6
2-3. Hardware Installation
A. Wall Mounting (Optional)
NOTE: For use only with a UL Listed Wall Mount Bracket.
To obtain a wall-mounting kit or height adjustment base, contact
ViewSonic® or your local dealer. Refer to the instructions that come
with the base mounting kit. To convert your display from a deskmounted to a wall-mounted display, do the following:
1. Find VESA compatible wall-mounting kit which meets the
quaternions in section "Specifications".
2. Verify that the power button is turned Off, then disconnect the
power cord.
3. Lay the display face down on a towel or blanket.
4. Remove the base. (Screws removal might be required.)
5. Attach the mounting bracket from the wall mounting kit using
screws of the appropriate length.
6. Attach the display to the wall, following the instructions in the
wall-mounting kit.
7
B. Using the Kensington Lock
The Kensington security connector is located on the back side of the
monitor. For more information on installation and usage please visit
the Kensington website at http://www. kensington.com.
Below is an example of setting up the Kensington lock on a table for
your reference.
*This picture is for reference only
8
2-4. Quick Installation
Connect Signal Cables
1. Make sure both the LCD monitor and computer are turned OFF.
2. Remove rear panel covers if necessary.
3. Connect the signal cables from the LCD monitor to the
computer.
Macintosh users: Models older than G3 require a Macintosh
adapter. Attach the adapter to the computer and plug the video
cable into the adapter.
To order a ViewSonic® Macintosh adapter, contact ViewSonic
Customer Support.
Audio out
mini DP
HDMI
DisplayPort
Power Connector
DisplayPort out
USB Port
USB charging Port
USB Port
9
3.A. Please do not connect the DisplayPort out on the monitor
to the DisplayPort or mini DP connector on the computer.
DisplayPort out is used for daisy chain connection (Explained
in section C)
3.B. Video and Audio Cable
For a MAC with Thunderbolt output, please connect the
mini DP end of the “mini DP to DisplayPort cable” to the
Thunderbolt output of MAC. And connect the other end of the
cable to the DisplayPort connector on the rear of the monitor.
*This picture is for reference only
10
3.C. DisplayPort SST daisy chain connection
With DisplayPort Single-Stream Transport (SST) support,
you can daisy chain connect up to two VX4380-4K monitors.
If your Graphic Card is DP 1.2 compliant and support SST
mode, connect one end of DP cable to the DP output of the
PC/Laptop. Connect the other end of DP cable to the DP input
or mini DP input connector on the rear of the monitor. Use
another DP cable to connect DP output of the 1st monitor and
DP input of the 2nd monitor.
DP IN
DP OUT
*To speedup DisplayPort SST daisy chain handshaking
process, suggest to disable Auto Detect function (Under OSD
Setup Menu).
*For SST clone scenario, the DP output timing exactly the
same as input.
Please make sure the 2nd monitor is capable to support, or
the out of range condition may be expected.
*This picture is for reference only
11
3.D. Power Cable (and AC/DC adapter if required)
Connect the female connector of AC power cord to the power
connector of monitor, and the AC plug of AC power cord to the
AC outlet.
2-5. Power On
Turn On LCD Monitor and Computer
Turn ON the LCD Monitor, then turn ON the computer. This
particular order (LCD monitor before computer) is important.
*This picture is for reference only
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2-6. Driver Installation (Windows 10 Setup)
In order to install the driver, first connect your monitor to your PC,
boot up your PC (make sure to first turn on the monitor first) and
make sure your internet is available. When the PC has finished
booting up, your PC should auto- detect the monitor.
To ensure auto-detection is successful, go to ‘Advanced Display
Settings’ under your system ‘Display Settings’ (screen resolution)
window. There you can verify your ViewSonic monitor has been
recognized by your PC in the ‘Color Management’ section of your
advanced settings.
VX4380 SERIES
VX4380 SERIES.icm
If your PC has not auto-detected the monitor, but is still functioning,
you can download the driver from ViewSonic website and install it
then restart.your computer and follow the steps above again. It is
not imperative for your computer to detect the monitor for normal
use, but it is recommended.
If you encounter additional problems or have questions, please
contact Customer Support.
13
3. Adjusting the Screen Image
3-1. Setting the Timing Mode
Set your monitor resolution to its recommended resolution (see
section "specification") to get the best experience possible, with
brilliant color and crisp text. Here is how:
1. Go to your display resolution settings window (each operating
system will have a different process to get there).
2. Next, adjust the display resolution setting to match your
monitor’s native resolution. This will provide you with your best
usage experience.
If you have difficulty setting the resolution or you do not see
recommended resolution as an available option, you may need
a newer video card driver. Contact your computer or video card
manufacturer to obtain the latest driver.
• If necessary, make small adjustments using H. POSITION and
V. POSITION until the screen image is completely visible. (*for
analog only). (The black border around the edge of the screen
should barely touch the illuminated “active area” of the LCD
monitor.)
14
3-2. Using the Control Panel
After setting the timing mode, use the buttons on the front or
rear control panel to display and adjust OSD for screen image
adjustment.
* The postition refer to section 2.2
Bezel & OSD symbol explanation
The bezel symbol explanation is stated below:
Standby Power On/Off
NOTE: Power light
Blue = ON
Orange = Power Saving
Under MULTI-PICTURE MODE you can select the following
settings, QUAD WINDOW, PBP TOP-BOTTOM, PBP LEFTRIGHT, and PIP.
View Mode icon that allows users to choose which View mode
setting they would like to activate for monitor use.
Toggles between the various input options that are available for
that particular monitor.
Main menu icon that allows users to access the main menu.
15
The OSD Menu and OSD Quick-Menu Symbol explanations and
their functional uses are stated below.
Activation symbol to turn the various modes on when operating
the menu system.
Activation symbol to exit, go back or deactivate the desired
function that is selected.
Scrolls through menu options and adjusts the monitor controls.
Symbol used to go back or revert back to the previously
selected menu
Information shortcut select button, which gives users access to
the information of the monitor currently in use.
Main menu icon that allows users to access the main menu.
Hold down the icon for a few seconds to turn off the main menu
Left and right icons toggle your selected choice horizontally.
OSD quick menu selector, which increases or decreases the
currently selected function
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4. OSD Menu Introduction
4-1. OSD Menu Tree
For an explanation of the OSD tree and pertaining functions, please
refer to the 4-2 OSD explanation below. The OSD tree visually
represents the complete OSD menu that can be accessed by your
monitor. If you aren’t sure where an option/function is or cannot
locate a specific feature, please utilize the OSD tree below.
Game Mode
Contrast / Brightness
Audio Adjust
Joystick Button
Input Select
ViewMode
Multi-Picture
Menu
Exit
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Joystick Button
Game Mode
Contrast/Brightness
Audio Adjust
Menu
Custom1
Custom2
Custom3
FPS 1
FPS 2
RTS
MOBA
Off
Exit
Contrast (-/+)
Brightness (-/+)
Volume (-/+)
Menu OSD table detail items
Exit (OSD off)
Input Select
Menu
ViewMode
Multi-Picture
HDMI1
HDMI2
DisplayPort
miniDP
Menu OSD table detail items
Standard
Game
Movie
Web
Text
MAC
Mono
Off
PBP Top-Bottom
PBP Left-Right
PIP
Quad Windows
18
VX4380-4K
Input
Select
Audio
Adjust
Color
Adjust
View
Mode
Manual
Image Adjust
Setup
Menu
HDMI 1
HDMI 2
DISPLAYPORT
mini DP
1980 x 1080 @ 60Hz
75%
Menu
Input Select
(for multi-source model)
HDMI1
HDMI2
DISPLAYPORT
miniDP
Volume
Mute
Audio Adjust
Audio Output
19
(-/+)
On
Off
HDMI1
HDMI2
DisplayPort
miniDP
Menu
Low Input Lag
Black
Stabilization
Advanced DCR
Blue Light Filter
Response Time
ViewMode
Standard
Hue
Saturation
Recall
20
On
Off
(-/+)
(-/+)
(-/+)
Standard
Advanced
Ultra Fast
Red
Green
Blue
Cyan
Magenta
Yellow
Red
Green
Blue
Cyan
Magenta
Yellow
(-/+)
(-/+)
(-/+)
(-/+)
(-/+)
(-/+)
(-/+)
(-/+)
(-/+)
(-/+)
(-/+)
(-/+)
Menu
Low Input Lag
On
Off
Black Stabilization (-/+)
Advanced DCR
(-/+)
Blue Light Filter
(-/+)
Standard
Response Time
Advanced
Ultra Fast
Red
Custom1
ViewMode
Hue
Saturation
Game
(-/+)
Green
(-/+)
Blue
(-/+)
Cyan
(-/+)
Magenta
(-/+)
Yellow
Red
Green
Blue
Cyan
Magenta
Yellow
(-/+)
(-/+)
(-/+)
(-/+)
(-/+)
(-/+)
(-/+)
Rename
Recall
On
Off
Black Stabilization (-/+)
Advanced DCR
(-/+)
Blue Light Filter
(-/+)
Standard
Response Time
Advanced
Ultra Fast
Red
Green
Blue
Hue
Cyan
Magenta
Yellow
Low Input Lag
Custom2
21
(-/+)
(-/+)
(-/+)
(-/+)
(-/+)
(-/+)
Menu
Saturation
Custom2
Red
Green
Blue
Cyan
Magenta
Yellow
(-/+)
(-/+)
(-/+)
(-/+)
(-/+)
(-/+)
Rename
Recall
On
Off
Black Stabilization (-/+)
Advanced DCR
(-/+)
Blue Light Filter
(-/+)
Standard
Response Time
Advanced
Ultra Fast
Red
Green
Blue
Hue
Cyan
Magenta
Yellow
Red
Green
Blue
Saturation
Cyan
Magenta
Yellow
Rename
Recall
Low Input Lag
Game
Custom3
ViewMode
FPS 1
FPS 2
RTS
MOBA
Movie
Web
Text
MAC
Mono
22
(-/+)
(-/+)
(-/+)
(-/+)
(-/+)
(-/+)
(-/+)
(-/+)
(-/+)
(-/+)
(-/+)
(-/+)
Menu
Contrast
Brightness
SRGB
Bluish
Cool
Native
Warm
Contrast/Brightness
Color Temperature
User Color
Color Adjust
Auto
RGB
YUV
Auto
Full Range
Limited Range
1.8
2.0
2.2
2.4
2.6
2.8
(-/+)
1:1
4:3
Fill Aspect Ratio
Full Screen
On
Off
Color Space
Color Range
Gamma
Sharpness
Aspect Ratio
Manual
Image Adjust
Overscan
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(-/+)
(-/+)
Red
Green
Blue
Menu
English
Français
Deutsch
Español
Italiano
Suomi
Русский
Türkçe
Language
Resolution Notice
Information
OSD Timeout
Setup Menu
OSD Background
Power Indicator
Auto Power Off
Sleep
日本語
한국어
繁體中文
简体中文
On
Off
(-/+)
On
Off
On
Off
On
Off
30 Minutes
45 Minutes
60 Minutes
120 Minutes
Off
Standard
ECO Mode
DisplayPort1.1
DDC/CI
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Optimize
Conserve
On
Off
On
Off
Menu
Off
Top Source Select
PBP TopBottom
Bottom Source
Select
HDMI1
HDMI2
DisplayPort
miniDP
HDMI1
HDMI2
DisplayPort
miniDP
Swap
Left Source Select
Setup Menu
Multi-Picture
PBP LeftRight
Right Source
Select
HDMI1
HDMI2
DisplayPort
miniDP
HDMI1
HDMI2
DisplayPort
miniDP
Swap
PIP Source Select
PIP
PIP Position
PIP Size
PIP Swap
25
HDMI1
HDMI2
DisplayPort
miniDP
PIP
H.Position
PIP
V.Position
(-/+)
Menu
Top-Left
Top-Right
Multi-Picture
Quad
Windows
Bottom-Left
Setup Menu
Bottom-Right
Standby
Charger
Auto Detect
On
Off
On
Off
Memory Recall
26
HDMI1
HDMI2
DisplayPort
miniDP
HDMI1
HDMI2
DisplayPort
miniDP
HDMI1
HDMI2
DisplayPort
miniDP
HDMI1
HDMI2
DisplayPort
miniDP
4-2. OSD Menu Explanation
NOTE: The OSD menu items listed in this section indicate the entire
OSD items of all models. Some of these items may not exist in your
product OSD. Please disregard OSD menu item explanations if they
do not exist in your OSD Menu. Please refer to the 4-1 OSD Tree
(above), for your monitor’s available OSD menu items. Please refer
to the OSD explanation below (in alphabetical order), for a clearer
explanation of what each function does.
A
Advanced DCR
Advanced DCR technology automatically detects the image signal and
intelligently controls the backlight brightness and color, to improve on
the ability to make the black blacker in a dark scene, and make the white
whiter in a bright environment.
Auto Detect
If current input source is no signal, monitor will automatically switch to
next input option. This function on some model is disabled by default.
B
Black stabilization
ViewSonic’s Black stabilization provides heightened visibility and detail
by brightening dark scenes.
Blue light filter
Adjusts the filter that blocks high-energy blue light for a safer experience
for our users.
Brightness
Adjusts background black levels of the screen image.
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C
Color adjust
Provides several color adjustment modes, to help adjust the color
settings to fit our users’ needs.
Color range
Adjusts the color range, allowing users to adjust the range in RGB and
YUV color settings.
Color space
Allows users to choose which color space they would like to use for
monitor color output (RGB, YUV).
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C
Color temperature
Allows users to select specific color temperature settings to further
customize their viewing experience.
sRGB
NATIVE
Explanation
Standard color space used for the windows system, digital
cameras and the Internet.
Native is a default color temperature.
Recommended for general graphic design and regular use.
Contrast
Adjusts the difference between the image background (black level) and
the foreground (white level).
Custom
Providing even more support, three customizable ‘Custom’ settings are
available to help match individual preferences and adapt to every type of
game on the market. Select one of the ‘Custom’ options (Custom
1, Custom 2 etc. ) in the Menu and adjust the advanced options. After
exiting the setting will automatically be saved under that particular
‘Custom’ setting or rename the setting to your liking by selecting
‘Rename’. You can access your saved ‘GAME MODE’ settings with the
Quick Menu as well.
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G
Game mode
Integrating a gaming-oriented OSD design including pre-calibrated FPS,
RTS and MOBA gaming settings, each mode is functionally customized
with in-game testing and adjustments made for the best blend of color
and technology. To access the game mode first open the Main Menu
setting, then go to ‘ViewMode’, select ‘Game’ and change your ‘GAMER’
settings from there.
GAMMA
Allows users to manually adjust the brightness level of the monitor’s
grayscale levels. There are five selections: 1.8, 2.0, 2.2, 2.4, and 2.6.
H
HUE
I
Information
Adjusts the hue of each color (red, green, blue, cyan, magenta and
yellow).
Displays the timing mode (video signal input) coming from the graphics
card in the computer, the LCD model number, the serial number, and the
ViewSonic® website URL. See your graphics card’s user guide
for instructions on changing the resolution and refresh rate (vertical
frequency).
NOTE: VESA 1024 x 768 @ 60Hz (example) means that the resolution
is 1024 x 768 and the refresh rate is 60 Hertz.
Input select
Toggles between the various input options that are available for that
particular monitor.
L
Low input lag
ViewSonic offers low input lag, utilizing a monitor process reducer, which
decreases signal latency. Under the low input lag submenu, you can
select the appropriate speed for your desired use from the two options
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M
Manual image adjust
Displays the Manual Image Adjust menu. You can manually set a variety
of image quality adjustments.
Multi-picture
Under MULTI-PICTURE MODE you can select the following settings,
QUAD WINDOW, PBP TOP-BOTTOM, PBP LEFT-RIGHT, and PIP. The
explanations for each setting are below.
1.QUAD WINDOWS: You can select four picture split screen type.
2.PBP TOP-BOTTOM: You can select two picture split screen types,
and display two pictures side-by-sides on the top and bottom.
3.PBP LEFT-RIGHT: You can select 2 picture split screen types, and
display 2 pictures side-by-side on the left and right.
4.PIP: Two picture split screen types, display large and the small
pictures on the screen.
5.PIP SIZE: This controls the size of the sub-picture used in PIP.
6.PIP POSITION: This controls the position of sub-picture used in PIP
mode.
7.PIP SWAP: This swaps the main-picture source and the sub-picture
source.
8.SOURCE SELECT: This selects the source of the MULTI-PICTURE
use in the
9.QUAD WINDOW, PBP TOP-BOTTOM, PBP LEFT-RIGHT and PIP.
Memory recall
Returns the adjustments back to factory settings if the display is
operating in a factory Preset Timing Mode listed in the Specifications of
this manual.
Exception: This control does not affect changes made with the
Language Select or Power Lock setting
O
Overscan
Can be used to adjust the aspect ratio of the input signal received by
your monitor to adjust the image so it appears on the monitor.
31
R
Response time
Adjusts the response time, creating smooth images without streaking,
blurring or ghosting. A low response time is perfect for the most graphicintense gaming, and provides amazing visual quality while watching
sports or action movies. Setting the menu to ‘Ultra Fast’ is advised.
Resolution notice
The notice tells users that the current viewing resolution is not the
correct native resolution. This notice will appear in the display settings
window, when setting up the display resolution.
Recall
Resets the ViewMode monitor settings.
S
Setup menu
Adjusts On-screen Display (OSD) settings. Many of these settings can
activate on-screen display notifications so users do not have to reopen
the menu.
Sharpness
Adjusts the sharpness and picture quality of the monitor.
V
ViewMode
ViewSonic’s unique ViewMode feature offers “Game,” “Movie,” “Web,”
“Text,” and “Mono” presets. These presets are specifically designed to
deliver an optimized viewing experience for different screen applications.
32
4-3. Monitor Setting Management
OSD Timeout
The OSD Timeout function, allows users to choose how long the
OSD will reside on the screen after in-activity (number of seconds).
OSD Background
The OSD Background function allows users to turn off the OSD
background while selecting and adjusting OSD settings.
Power Indicator
The power indicator is the light that displays whether the monitor is
on or off.
Auto Power Off
Selecting Auto Power Off, allows the monitor to shut its power off
after a certain amount of time.
Sleep
This setting allows users to adjust the time of inactivity before the
monitor goes on a reduced power mode. The screen will be on
‘sleep mode’ during this time.
Eco Mode
Allows users to choose between various modes, based on power
consumption.
DDC/CI (Display Data Channel Command Interface)
Activating this setting allows monitor control via the graphics card.
33
5.Specifications
LCD
Type
TFT (Thin Film Transistor), Active Matrix
3840X2160 LCD, 0.2451 mm x 0.2451 mm
pixel pitch
Display Size
Metric: 107.99 cm
Imperial: 43” (42.5” viewable)
Input Signal
Color Filter
RGB vertical stripe
Glass Surface
Anti-Glare
Video Sync
TMDS digital (100ohms)
fh:24-160 kHz, fv:50-75 Hz
Compatibility
PC
Macintosh
Up to 3840 x 2160 Non-interlaced
1
Power Macintosh up to 3840 x 2160
(Supported by limited graphic cards)
Resolution2
Recommended
3840 X 2160@60Hz
Supported
1920 x 1080 @ 60 Hz
1680 x 1050 @ 60 Hz
1280 x 1024 @ 60, 75 Hz
1440 x 900 @ 60 Hz
1024 x 768 @ 60, 70, 75 Hz
800 x 600 @ 56, 60, 72, 75 Hz
640 x 480 @ 60, 72, 75 Hz
720 x 400 @ 70 Hz
Power
Adaptor3
Input Voltage
100-240 VAC, 50/60 Hz (auto switch)
Display area
Full Scan
941.18mm (H) x 529.42 mm (V)
37.05” (H) x 20.84” (V)
34
Operating
conditions
Storage
conditions
Dimensions
Wall Mount
Temperature
+32 °F to +104 °F (0 °C to +40 °C)
Humidity
10% to 90% (non-condensing)
Altitude
To 10,000 feet
Temperature
-4 °F to +140 °F (-20 °C to +60 °C)
Humidity
5% to 90% (non-condensing)
Altitude
To 40,000 feet
Physical
965.98 mm(W) x 652.82 mm(H) x
233.36 mm(D)
Max
Loading
Hole pattern
(W x H; mm)
Interface Pad
(W x H x D)
Pad
Hole
Screw Q’ty &
Specification
14kg
100mm x
100mm
115 mm x
115 mm x
2.6 mm
Ø 5mm
4 piece
M4 x 10mm
Weight
Physical
31.80 lb (14.42 kg)
Power saving
modes
On4
84W (Typical)/130W (Max) (Blue LED)
Off
<0.5W
1
acintosh computers may require a ViewSonic® Macintosh
M
adapter. To order an adapter, contact ViewSonic.
2
o not set the graphics card in your computer to exceed these
D
timing mode; doing so may result in permanent damage to the
display.
3
lease use the power adaptor from ViewSonic® or authorized
P
source only.
4
The test condition follows EEI standard
35
6.Troubleshooting
No power
• Make sure the power button (or switch) is ON.
• Make sure the A/C power cord is securely connected to the
display.
• Plug another electrical device (like a radio) into the power outlet
to verify that the outlet is supplying proper voltage.
Power is ON but no screen image
• Make sure the video cable supplied with the display is properly
secured to the video output port on the back of the computer. If
the other end of the video cable is not attached permanently to
the display, properly secure it to the display.
• Adjust brightness and contrast.
• If you are using an Macintosh older than G3, you need a
Macintosh adapt
Wrong or abnormal colors
• If any colors (red, green, or blue) are missing, check the video
cable to make sure it is securely connected. Loose or broken
pins in the cable connector could cause an improper connection.
• Connect the display to another computer.
• If you have an older graphics card, contact ViewSonic® for a
non-DDC adapter.
Control buttons do not work
• Press only one button at a time.
36
7. Cleaning and Maintenance
Safe Cleaning Practices
• Make sure the display is turned off.
• Never spray or pour any liquid directly onto the screen or case.
To clean the screen:
1. Wipe the screen with a clean, soft, lint-free cloth. This removes
dust and other particles.
2. If the screen is still not clean, apply a small amount of nonammonia, non-alcohol based glass cleaner onto a clean, soft,
lint-free cloth, and wipe the screen.
To clean the case:
1. Use a soft, dry cloth.
2. If the case is still not clean, apply a small amount of a nonammonia, non-alcohol based, mild non-abrasive detergent onto
a clean, soft, lint-free cloth, then wipe the surface.
37
Disclaimer
• ViewSonic® does not recommend the use of any ammonia or
alcohol-based cleaners on the display screen or case. Some
chemical cleaners have been reported to damage the screen
and/or case of the display.
• ViewSonic will not be liable for damage resulting from use of any
ammonia or alcoholbased cleaners.
Caution:
Handle the monitor on the edges only.
Clean with water on a soft cotton cloth only.
38
8. Compliance Information
NOTE: This section addresses all connected requirements and
statements regarding regulations. Confirmed corresponding
applications shall refer to nameplate labels and relevant markings
on unit.
8-1. FCC Compliance Statement
This device complies with part 15 of FCC Rules. Operation is
subject to the following two conditions: (1) this device may not
cause harmful interference, and (2) this device must accept any
interference received, including interference that may cause
undesired operation.
This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment
generates, uses, and can radiate radio frequency energy, and if
not installed and used in accordance with the instructions, may
cause harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to
radio or television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from
that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for
help.
Warning: You are cautioned that changes or modifications not
expressly approved by the party responsible for compliance could
void your authority to operate the equipment.
39
8-2. Industry Canada Statement
CAN ICES-3 (B)/NMB-3(B)
8-3. Declaration of RoHS2 Compliance
This product has been designed and manufactured in compliance
with Directive 2011/65/EU of the European Parliament and the
Council on restriction of the use of certain hazardous substances
in electrical and electronic equipment (RoHS2 Directive) and is
deemed to comply with the maximum concentration values issued
by the European Technical Adaptation Committee (TAC) as shown
below:
Substance
Proposed Maximum
Concentration
Actual Concentration
Lead (Pb)
0.1%
< 0.1%
Mercury (Hg)
0.1%
< 0.1%
Cadmium (Cd)
0.01%
< 0.01%
Hexavalent Chromium
(Cr6+)
0.1%
< 0.1%
Polybrominated
biphenyls (PBB)
0.1%
< 0.1%
Polybrominated diphenyl
ethers (PBDE)
0.1%
< 0.1%
40
Certain components of products as stated above are exempted
under the Annex III of the RoHS2 Directives as noted below:
Examples of exempted components are:
1.Mercury in cold cathode fluorescent lamps and external electrode
fluorescent lamps (CCFL and EEFL) for special purposes not
exceeding (per lamp):
(1) Short length (≦500 mm): maximum 3.5 mg per lamp.
(2) M
edium length (>500 mm and ≦1,500 mm): maximum 5 mg
per lamp.
(3) Long length (>1,500 mm): maximum 13 mg per lamp.
2.Lead in glass of cathode ray tubes.
3.Lead in glass of fluorescent tubes not exceeding 0.2% by weight.
4.Lead as an alloying element in aluminium containing up to 0.4%
lead by weight.
5.Copper alloy containing up to 4% lead by weight.
6.Lead in high melting temperature type solders (i.e. lead-based
alloys containing 85% by weight or more lead).
7.Electrical and electronic components containing lead in a glass
or ceramic other than dielectric ceramic in capacitors, e.g. piezoelectronic devices, or in a glass or ceramic matrix compound.
41
8-4. Indian Restriction of Hazardous Substances
Restriction on Hazardous Substances statement (India) This
product complies with the “India E-waste Rule 2011” and prohibits
use of lead, mercury, hexavalent chromium, polybrominated
biphenyls or polybrominated diphenyl ethers in concentrations
exceeding 0.1 weight % and 0.01 weight % for cadmium, except for
the exemptions set in Schedule 2 of the Rule.
8-5. Product Disposal at End of Product Life
ViewSonic respects the environment and is committed to working
and living green. Thank you for being part of Smarter, Greener
Computing.
Please visit ViewSonic website to learn more.
USA & Canada:
http://www.viewsonic.com/company/green/recycle-program/
Europe:
http://www.viewsoniceurope.com/uk/support/recycling-information/
Taiwan: http://recycle.epa.gov.tw/recycle/index2.aspx
42
9. Copyright Information
Copyright ©ViewSonic® Corporation, 2017. All rights reserved.
Macintosh and Power Macintosh are registered trademarks of Apple
Inc.
Microsoft, Windows, and the Windows logo are registered
trademarks of Microsoft Corporation in the United States and other
countries.
ViewSonic, the three birds logo, OnView, ViewMatch, and
ViewMeter are registered trademarks of ViewSonic Corporation.
VESA is a registered trademark of the Video Electronics Standards
Association. DPMS, DisplayPort, and DDC are trademarks of VESA.
ENERGY STAR® is a registered trademark of the U.S.
Environmental Protection Agency (EPA).
As an ENERGY STAR® partner, ViewSonic Corporation has
determined that this product meets the ENERGY STAR® guidelines
for energy efficiency.
Disclaimer: ViewSonic Corporation shall not be liable for technical
or editorial errors or omissions contained herein; nor for incidental
or consequential damages resulting from furnishing this material, or
the performance or use of this product.
In the interest of continuing product improvement, ViewSonic
Corporation reserves the right to change product specifications
without notice. Information in this document may change without
notice.
No part of this document may be copied, reproduced, or transmitted
by any means, for any purpose without prior written permission from
ViewSonic Corporation.
43
10.Service Information
®
ViewSonic Product Registration
Product Registration
Thank you for purchasing a ViewSonic product! Registering activates your product’s standard Limited
Warranty and entitles you to receive new product updates and information if desired.
Please complete this form to register your new product, then mail/fax to ViewSonic using the information provided on the following page.
Items marked with an asterisk (*) are required.
First Name* (given name)
Last Name* (family name)
Email Address*
Street Address* (line 1)
Street Address* (line 2)
City/County*
State/Province*
Zip code/Postal code*
Country*
Phone Number*
Date Purchased*
Product Type*
Model Number*
Serial Number*
Operating System
YES
NO
Check “YES” to recieve email communication from ViewSonic, including
exclusive promotional offers.
At ViewSonic we respect your privacy. ViewSonic does not sell its customer lists or similar information to third parties.
*Product registration available in selected countries only
See the next page for mailing/faxing information.
VX4380-4K_UG_ENG Rev. 1A 12-29-16
44
Customer Service
For technical support or product service, see the table below or
contact your reseller.
NOTE: You will need the product serial number.
Asia pacific
Country/
Region
Website
T= Telephone
C = CHAT ONLINE
Email
ViewSonic
Corporation
http://www.viewsonic.com.tw/
T= 886 2 2246 3456
F= 886 2 2249 1751
Toll Free= 0800-899880
service@tw.viewsonic.
com
China
www.viewsonic.com.cn
T= 4008 988 588
service.cn@
cn.viewsonic.com
Hong Kong
www.hk.viewsonic.com
T= 852 3102 2900
service@hk.viewsonic.
com
Macau
www.hk.viewsonic.com
T= 853 2870 0303
service@hk.viewsonic.
com
Japan
www.viewsonicjapan.co.jp
T= 0120 341 329
service@jp.viewsonic.
com
Korea
ap.viewsonic.com/kr/
T= 080 333 2131
service@kr.viewsonic.
com
India
www.in.viewsonic.com
T= 1800 419 0959
service@in.viewsonic.
com
Singapore/
Malaysia/
Thailand
www.ap.viewsonic.com
T= 65 6461 6044
service@sg.viewsonic.
com
Europe
www.viewsoniceurope.com
http://www.viewsoniceurope.com/eu/support/call-desk/
Arabia
ap.viewsonic.com/me/
Europe
‫اتصل بالبائع المحلي‬
България
www.viewsoinceurope.com
http://www.viewsoniceurope.
com/eu/support/call-desk/
service_bg@
viewsoniceurope.com
Hrvatska
www.viewsoinceurope.com
http://www.viewsoniceurope.
com/eu/support/call-desk/
service_hr@
viewsoniceurope.com
Česká
Republika
www.viewsoniceurope.com
www.viewsoniceurope.
com/uk/support/call-desk/
service_cz@
viewsoniceurope.com
Nederland
www.viewsoniceurope.com
http://www.viewsoniceurope.
com/eu/support/call-desk/
service_nl@
viewsoniceurope.com
Suomi
www.viewsoniceurope.com
http://www.viewsoniceurope.
com/eu/support/call-desk/
service_fi@
viewsoniceurope.com
France et
autres pays
www.viewsoniceurope.com/
www.viewsoniceurope.com/fr/
francophones
fr/support/call-desk/
en Europe
service_fr@
viewsoniceurope.com
Canada
service.ca@viewsonic.
com
www.viewsonic.com
T= 1-866-463-4775
45
Suisse
www.viewsoniceurope.com/de/
www.viewsoniceurope.com/de/ service_ch@
support/call-desk/
viewsoniceurope.com
Belgique
(Français)
www.viewsoniceurope.com/fr/
www.viewsoniceurope.com/fr/
support/call-desk/
service_be@
viewsoniceurope.com
Luxembourg
(Français)
www.viewsoniceurope.com/fr/
www.viewsoniceurope.com/fr/
support/call-desk/
service_lu@
viewsoniceurope.com
Deutschland
www.viewsoniceurope.
com/de/
www.viewsoniceurope.com/de/ service_deu@
support/call-desk/
viewsoniceurope.com
Österreich
www.viewsoniceurope.
com/de/
www.viewsoniceurope.com/de/ service_at@
viewsoniceurope.com
support/call-desk/
Schweiz
(Deutsch)
www.viewsoniceurope.
com/de/
www.viewsoniceurope.com/de/ service_ch@
support/call-desk/
viewsoniceurope.com
Ελλάδα
www.viewsoniceurope.com
http://www.viewsoniceurope.
com/eu/support/call-desk/
service_gr@
viewsoniceurope.com
Magyar
Köztársaság
www.viewsoniceurope. com
http://www.viewsoniceurope.
com/eu/support/call-desk/
service_hu@
viewsoniceurope.com
Italia e altri
paesi di lingua
www.viewsoniceurope. com
italiana in
Europa
http://www.viewsoniceurope.
com/eu/support/call-desk/
service_it@
viewsoniceurope.com
Spain
www.viewsoniceurope.com/es/
www.viewsoniceurope.com/es/ service_es@
support/call-desk/
viewsoniceurope.com
Latinoamérica
(México)
www.viewsonic.com/la/
T= 001-8882328722
soporte@viewsonic.
com
Italia e altri
paesi di lingua
www.viewsoniceurope.com
italiana in
Europa
http://www.viewsoniceurope.
com/eu/support/call-desk/
service_it@
viewsoniceurope.com
Polska i inne
kraje Europy
Centralnej
www.viewsoniceurope.com
http://www.viewsoniceurope.
com/eu/support/call-desk/
service_pl@
viewsoniceurope.com
Portugal
www.viewsoniceurope.com
http://www.viewsoniceurope.
com/eu/support/call-desk/
service_pt@
viewsoniceurope.com
România
www.viewsoinceurope.com
http://www.viewsoniceurope.
com/eu/support/call-desk/
service_ro@
viewsoniceurope.com
Россия
www.viewsoniceurope.com/ru/
www.viewsoniceurope.com/ru/ service_ru@
support/call-desk/
viewsoniceurope.com
Беларусь
(Русский)
www.viewsoniceurope.com/ru/
www.viewsoniceurope.com/ru/ service_br@
support/call-desk/
viewsoniceurope.com
Латвия
(Русский)
www.viewsoniceurope.com/ru/
www.viewsoniceurope.com/ru/ service_lv@
support/call-desk/
viewsoniceurope.com
Srbija
www.viewsoniceurope.com
http://www.viewsoniceurope.
com/eu/support/call-desk/
service_rs@
viewsoniceurope.com
Slovensko
www.viewsoinceurope.com
http://www.viewsoniceurope.
com/eu/support/call-desk/
service_sk@
viewsoniceurope.com
Slovenija
www.viewsoinceurope.com
http://www.viewsoniceurope.
com/eu/support/call-desk/
service_si@
viewsoniceurope.com
Sverige
www.viewsoniceurope.com
http://www.viewsoniceurope.
com/eu/support/call-desk/
service_se@
viewsoniceurope.com
46
Türkiye
http://www.viewsoniceurope.
com/tr/
www.viewsoniceurope.com/tr/
support/call-desk/
service_tr@
viewsoniceurope.com
Україна
www.viewsoniceurope.com
http://www.viewsoniceurope.
com/eu/support/call-desk/
service_ua@
viewsoniceurope.com
Australia
New Zealand
www.viewsonic.com.au
AUS= 1800 880 818
NZ= 0800 008 822
service@
au.viewsonic.com
Canada
www.viewsonic.com
T= 1-866-463-4775
service.ca@viewsonic.
com
Latin America
(Argentina)
www.viewsonic.com/la/
C= http://www.viewsonic.com/
la/soporte/servicio-tecnico
soporte@viewsonic.
com
Latin America
(Chile)
www.viewsonic.com/la/
C= http://www.viewsonic.com/
la/soporte/servicio-tecnico
soporte@viewsonic.
com
Latin America
(Columbia)
www.viewsonic.com/la/
C= http://www.viewsonic.com/
la/soporte/servicio-tecnico
soporte@viewsonic.
com
Latin America
(Mexico)
www.viewsonic.com/la/
C= http://www.viewsonic.com/
la/soporte/servicio-tecnico
soporte@viewsonic.
com
America
Nexus Hightech Solutions, Cincinnati #40 Desp. 1 Col. De los Deportes Mexico D.F.
Tel: 55) 6547-6454 55)6547-6484
Other places please refer to http://www.viewsonic.com/la/soporte/servicio-tecnico#mexico
Latin America
(Peru)
www.viewsonic.com/la/
C= http://www.viewsonic.com/
la/soporte/servicio-tecnico
soporte@viewsonic.
com
Middle East
ap.viewsonic.com/me/
Contact your reseller
service@
ap.viewsonic.com
Puerto Rico &
Virgin Islands
www.viewsonic.com
service.us@viewsonic.
T= 1-800-688-6688 (English)
com
C= http://www.viewsonic.com/
soporte@viewsonic.
la/soporte/servicio-tecnico
com
South Africa
ap.viewsonic.com/za/
Contact your reseller
service@
ap.viewsonic.com
United States
www.viewsonic.com
T= 1-800-688-6688
service.us@viewsonic.
com
47
Limited Warranty
ViewSonic® Display
What the warranty covers:
ViewSonic warrants its products to be free from defects in material
and workmanship during the warranty period. If a product proves
to be defective in material or workmanship during the warranty
period, ViewSonic will, at its sole option, and as your sole remedy,
repair or replace the product with a similar product. Replacement
Product or parts may include remanufactured or refurbished
parts or components. The repair or replacement unit or parts or
components will be covered by the balance of the time remaining
on the customer's original limited warranty and the warranty period
will not be extended. ViewSonic provides no warranty for any thirdparty software whether included with the product or installed by
the customer, installation of any unauthorized hardware parts or
components (e.g. Projector Lamps). (Please refer to: “What the
warranty does not cover” section)
How long the warranty is effective:
ViewSonic displays are warranted for between 1 and 3 years,
depending on your country of purchase, for all parts including the
light source and for all labour from the date of the first consumer
purchase
Who the warranty protects:
This warranty is valid only for the first consumer purchaser.
48
What the warranty excludes and does not cover:
Any product on which the serial number has been defaced, modified
or removed.
Damage, deterioration or malfunction resulting from:
1. Accident, misuse, neglect, fire, water, lightning, or other acts of
nature, unauthorized product modification, or failure to follow
instructions supplied with the product.
2. Repair or attempted repair by anyone not authorized by
ViewSonic.
3. Damage to or loss of any programs, data or removable storage
media.
4. Software or data loss occurring during repair or replacement.
5. Any damage of the product due to shipment.
6. Removal or installation of the product.
7. Causes external to the product, such as electric power
fluctuations or failure.
8. Use of supplies or parts not meeting ViewSonic's specifications.
9. Normal wear and tear.
10.Failure of owner to perform periodic product maintenance
as stated in User Guide, such as cleaning of user-cleanable
projector filters.
11.Any other cause which does not relate to a product defect.
12.Damage caused by static (non-moving) images displayed for
lengthy periods of time (also referred to as image burn-in).
13.Software - Any third-party software included with the product or
installed by the customer.
49
14.Hardware/Accessories/Parts/Components - Installation of any
unauthorized hardware, accessories, consumable parts or
components (e.g. Projector Lamps).
15.Damage to, or abuse of, the coating on the surface of the
display through inappropriate cleaning as described in product
User Guide.
16.Removal, installation, and set-up service charges, including wallmounting of product.
How to get service:
1. For information about receiving service under warranty, contact
ViewSonic Customer Support (Please refer to Customer Support
page). You will need to provide your product's serial number.
2. To obtain warranty service, you will be required to provide (a)
the original dated sales slip, (b) your name, (c) your address,
(d) a description of the problem, and (e) the serial number of the
product.
3. Take or ship the product freight prepaid in the original container
to an authorized ViewSonic service center or ViewSonic.
4. For additional information or the name of the nearest ViewSonic
service center, contact ViewSonic.
Limitation of implied warranties:
There are no warranties, express or implied, which extend beyond
the description contained herein including the implied warranty of
merchantability and fitness for a particular purpose.
50
Exclusion of damages:
ViewSonic's liability is limited to the cost of repair or replacement of
the product. ViewSonic shall not be liable for:
1. Damage to other property caused by any defects in the product,
damages based upon inconvenience, loss of use of the product,
loss of time, loss of profits, loss of business opportunity, loss
of goodwill, interference with business relationships, or other
commercial loss, even if advised of the possibility of such
damages.
2. Any other damages, whether incidental, consequential or
otherwise.
3. Any claim against the customer by any other party.
4. Repair or attempted repair by anyone not authorized by
ViewSonic.
Effect of state law:
This warranty gives you specific legal rights, and you may also have
other rights which vary from state to state. Some states do not allow
limitations on implied warranties and/or do not allow the exclusion of
incidental or consequential damages, so the above limitations and
exclusions may not apply to you.
51
Sales outside the U.S.A. and Canada:
For warranty information and service on ViewSonic products sold
outside of the U.S.A. and Canada, contact ViewSonic or your local
ViewSonic dealer.
The warranty period for this product in mainland China (Hong Kong,
Macao and Taiwan Excluded) is subject to the terms and conditions
of the Maintenance Guarantee Card.
For users in Europe and Russia, full details of warranty provided
can be found in www.viewsoniceurope.com under Support/Warranty
Information.
Display Warranty Term Template In UG
VSC_TEMP_2007
52
Mexico Limited Warranty
ViewSonic® Display
What the warranty covers:
ViewSonic warrants its products to be free from defects in material
and workmanship, under normal use, during the warranty period.
If a product proves to be defective in material or workmanship
during the warranty period, ViewSonic will, at its sole option, repair
or replace the product with a like product. Replacement product
or parts may include remanufactured or refurbished parts or
components & accessories.
How long the warranty is effective:
ViewSonic LCD displays are warranted for between 1 and 3 years,
depending on your country of purchase, for all parts including the
light source and for all labour from the date of the first consumer
purchase
Who the warranty protects:
This warranty is valid only for the first consumer purchaser.
53
What the warranty does not cover:
1. Any product on which the serial number has been defaced,
modified or removed.
2. Damage, deterioration or malfunction resulting from:
a. Accident, misuse, neglect, fire, water, lightning, or other acts of nature,
unauthorized product modification, unauthorized attempted repair, or
failure to follow instructions supplied with the product.
b. Causes external to the product, such as electrical power fluctuations or
failure.
c. Use of supplies or parts not meeting ViewSonic's specifications.
d. Normal wear and tear.
e. Any other cause which does not relate to a product defect.
3. Any product exhibiting a condition commonly known as "image
burn-in" which results when a static image is displayed on the
product for an extended period of time.
4. Removal, installation, insurance, and set-up service charges.
54
How to get service:
For information about receiving service under warranty, contact
ViewSonic Customer Support (Please refer to the attached
Customer Support page). You will need to provide your product's
serial number, so please record the product information in the space
provided below on your purchase for your future use. Please retain
your receipt of proof of purchase to support your warranty claim.
For Your Records
Product Name: _______________ Model Number: ____________
Document Number: ____________Serial Number: _____________
Purchase Date: _________Extended Warranty Purchase? __(Y/N)
If so, what date does warranty expire? ______________________
1. To obtain warranty service, you will be required to provide (a)
the original dated sales slip, (b) your name, (c) your address,
(d) a description of the problem, and (e) the serial number of the
product.
2. Take or ship the product in the original container packaging to
an authorized ViewSonic service center.
3. Round trip transportation costs for in-warranty products will be
paid by ViewSonic.
55
Limitation of implied warranties:
There are no warranties, express or implied, which extend beyond
the description contained herein including the implied warranty of
merchantability and fitness for a particular purpose.
Exclusion of damages:
ViewSonic's liability is limited to the cost of repair or replacement of
the product. ViewSonic shall not be liable for:
1. Damage to other property caused by any defects in the product,
damages based upon inconvenience, loss of use of the product,
loss of time, loss of profits, loss of business opportunity, loss
of goodwill, interference with business relationships, or other
commercial loss, even if advised of the possibility of such
damages.
2. Any other damages, whether incidental, consequential or
otherwise.
3. Any claim against the customer by any other party.
4. Repair or attempted repair by anyone not authorized by
ViewSonic.
56
Contact Information for Sales & Authorized Service (Centro Autorizado de Servicio) within Mexico:
Name, address, of manufacturer and importers:
México, Av. de la Palma #8 Piso 2 Despacho 203, Corporativo Interpalmas,
Col. San Fernando Huixquilucan, Estado de México
Tel: (55) 3605-1099 http://www.viewsonic.com/la/soporte/index.htm
NÚMERO GRATIS DE ASISTENCIA TÉCNICA PARA TODO MÉXICO: 001.866.823.2004
Hermosillo:
Villahermosa:
Distribuciones y Servicios Computacionales SA de CV. Compumantenimietnos Garantizados, S.A. de C.V.
Calle Juarez 284 local 2
AV. GREGORIO MENDEZ #1504
Col. Bugambilias C.P: 83140
COL, FLORIDA C.P. 86040
Tel: 01-66-22-14-9005
Tel: 01 (993) 3 52 00 47 / 3522074 / 3 52 20 09
E-Mail: disc2@hmo.megared.net.mx
E-Mail: compumantenimientos@prodigy.net.mx
Puebla, Pue. (Matriz):
Veracruz, Ver.:
RENTA Y DATOS, S.A. DE C.V. Domicilio:
CONEXION Y DESARROLLO, S.A DE C.V. Av.
29 SUR 721 COL. LA PAZ
Americas # 419
72160 PUEBLA, PUE.
ENTRE PINZÓN Y ALVARADO
Tel: 01(52).222.891.55.77 CON 10 LINEAS
Fracc. Reforma C.P. 91919
E-Mail: datos@puebla.megared.net.mx
Tel: 01-22-91-00-31-67
E-Mail: gacosta@qplus.com.mx
Chihuahua
Cuernavaca
Soluciones Globales en Computación
Compusupport de Cuernavaca SA de CV
C. Magisterio # 3321 Col. Magisterial
Francisco Leyva # 178 Col. Miguel Hidalgo
Chihuahua, Chih.
C.P. 62040, Cuernavaca Morelos
Tel: 4136954
Tel: 01 777 3180579 / 01 777 3124014
E-Mail: Cefeo@soluglobales.com
E-Mail: aquevedo@compusupportcva.com
Distrito Federal:
Guadalajara, Jal.:
QPLUS, S.A. de C.V.
SERVICRECE, S.A. de C.V.
Av. Coyoacán 931
Av. Niños Héroes # 2281
Col. Del Valle 03100, México, D.F.
Col. Arcos Sur, Sector Juárez
Tel: 01(52)55-50-00-27-35
44170, Guadalajara, Jalisco
E-Mail : gacosta@qplus.com.mx
Tel: 01(52)33-36-15-15-43
E-Mail: mmiranda@servicrece.com
Guerrero Acapulco
Monterrey:
GS Computación (Grupo Sesicomp)
Global Product Services
Progreso #6-A, Colo Centro
Mar Caribe # 1987, Esquina con Golfo Pérsico
39300 Acapulco, Guerrero
Fracc. Bernardo Reyes, CP 64280
Tel: 744-48-32627
Monterrey N.L. México
Tel: 8129-5103
E-Mail: aydeem@gps1.com.mx
MERIDA:
Oaxaca, Oax.:
ELECTROSER
CENTRO DE DISTRIBUCION Y
Av Reforma No. 403Gx39 y 41
SERVICIO, S.A. de C.V.
Mérida, Yucatán, México CP97000
Murguía # 708 P.A., Col. Centro, 68000, Oaxaca
Tel: (52) 999-925-1916
Tel: 01(52)95-15-15-22-22
E-Mail: rrrb@sureste.com
Fax: 01(52)95-15-13-67-00
E-Mail. gpotai2001@hotmail.com
Tijuana:
FOR USA SUPPORT:
STD
ViewSonic Corporation
Av Ferrocarril Sonora #3780 L-C
381 Brea Canyon Road, Walnut, CA. 91789 USA
Col 20 de Noviembre
Tel: 800-688-6688 (English); 866-323-8056 (Spanish);
Tijuana, Mexico
E-Mail: http://www.viewsonic.com
LCD Mexico Warranty Term Template In UG
VSC_TEMP_2008
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