TM / MC / MR
MODEL:
CFI040ARU-05
www.tsicustomerservice.com
1-866-661-1218
Twin-Star International, Inc; Delray Beach, FL 33445
Made in China • Printed in China
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GETTING STARTED
1. The serial number is located on the back of the fireplace, the serial number is necessary for product warranty
registration and customer service.
Model Number
ELECTRIC FIREPLACE/FOYER
ÉLECTRIQUE/INSERTO PARA CHIMENEA
MODEL / MODÈLE / MODELO
VOLTS
120V~
CFI040ARU-05
WATTS/VATIOS
1500
Twin-Star International, Inc.
www.twinstarhome.com
Made in China
Fabriqué en China
Hecho en China
Serial Number
HZ
60
220391
(+1) 866-661-1218
www.tsicustomerservice.com
SN #:AB-XXXXX-X
Date Code/ Code de Date/ Código Fecha:
2 . Go to www.tsicustomerservice.com for product warranty registration. If you are unable to complete
registration save your proof of purchase for warranty purposes.
PRODUCT SPECIFICATIONS
VOLTAGE
AMPS
WATTS
A614
120VAC, 60 Hz
12.5 Amps
1500 Watts
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IMPORTANT INSTRUCTIONS
When using electrical appliances, basic precautions should always be followed to reduce the risk of fire, electrical shock, and injury to
persons including the following:
1. Read all instructions before using this appliance.
2. DANGER – High temperatures may be generated under certain abnormal conditions. Do not partially or fully cover or obstruct
the front of this heater. WARNING: In order to avoid overheating, do not cover the heater.
3. CAUTION: Never leave the heater operating unattended. Extreme caution is necessary if unsupervised children or invalids are nearby.
4. The appliance is not to be used by children or persons with reduced physical, sensory or mental capabilities, or lack of experience and
knowledge, unless they have been given supervision or instruction.
5. Always unplug this appliance when not in use.
6. Do not operate any heater with a damaged cord or plug or after the appliance malfunctions, or if it has been dropped or damaged
in any manner.
7. If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or similarly qualified persons in order to
avoid a hazard.
8. Do not use outdoors.
9. This heater is not intended for use in bathrooms, laundry areas and similar indoor locations. Never locate this appliance where it may
fall into a bathtub or other water container.
10.Do not run cord under carpeting. Do not cover cord with throw rugs, runners or the like. Arrange cord away from traffic areas and
where it will not be tripped over.
11.To disconnect this appliance, turn controls to the off position, then remove plug from outlet.
12.This product is equipped with a polarized plug (one blade is wider than the other blade). To reduce the risk of electrical shock, this plug
will fit into a polarized outlet only one way. This is a safety feature. If you are unable to insert the plug into the electrical outlet, try
reversing the plug. If the plug still does not fit, contact a qualified electrician. Avoid the use of an extension cord because the extension
cord may overheat and cause risk of fire. However, if you have to use an extension cord, the cord must be No.14 AWG minimum size
and rated not less than 1875 Watts. The extension cord must be a three wire cord with grounding type plug and cord connection. The
extension cord shall not be more than 20 feet (6 m) in length.
13.Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause an electric shock or fire, or
damage the appliance.
14.To prevent a possible fire, do not block air intakes or exhaust in any manner. Do not use on soft surfaces, like a bed, where opening
may become blocked.
15.This appliance has hot and arcing or sparking parts inside. Do not use it in areas where gasoline, paint or flammable liquids are used
or stored. This fireplace should not be used as a drying rack for clothing. Christmas stockings or decorations should not be hung in
the area of it.
16.Use this appliance only as described in the manual. Any other use not recommended by the manufacturer may cause fire, electric
shock or injury to persons.
SAVE THESE INSTRUCTIONS
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OPERATION INSTRUCTIONS
THERMOSTAT
HEATER
FLAME
FLAME SOUND
MAIN POWER BUTTON
Control Panel
The fireplace can be operated by either the remote control or the control panel.
POWER
FLAME
HEATER
EMBERBED
UNDULATION
FlAME SOUND
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OPERATION INSTRUCTIONS
FUNCTION
POWER
ICON
DESCRIPTION
The MAIN POWER button supplies power to all functions
of the fireplace.
Previous settings are held in memory. The fireplace will turn
on to the previous setting when powered back on.
FLAME
Each time the FLAME button is pressed, the intensity of the
flame decreases. There are five brightness levels that can be
selected.
HEATER
The HEATER button will turn ON/ OFF the heater.
The thermostat knob controls the thermostat setting.
THERMOSTAT
Turning the knob clockwise will increase thermostat setting.
Rotating the knob counter-clockwise will decrease the
thermostat setting.
When the heater reaches the thermostat setting it will turn off
until the room cools at which point the heater will turn back
on.
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FLAME SOUND
There are 3 volume levels that can be selected and OFF.
1. Low volume 2. Medium volume 3. High volume
EMBERBED
UNDULATION
EFFECT
This button on the remote control plays or pauses the
undulating emberbed effect.
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TROUBLE SHOOTING
Problem
Root Cause
Corrective Action
No power
Power cord was not
plugged into the outlet.
Check that the unit is plugged into a standard 120V outlet.
Logs Glow, flame effect
does not work.
Spinner Motor.
Check whether Flame Generator drive motor is running . If not call the
customer service.
Heater is not on
position.
Try to turn ON/OFF HEATER button several times to make sure it is in ON
position.
Flame effect operates, but
heater does not
blow warm air.
The heater shut off and
won't come back on.
Power cord gets warm.
No flames sound, but have
flames effect.
Remote Control is not
working.
Temperature is set at low. Make sure that the TEMPERATURE knob is set to the max setting.
Manual Reset Triggered
Turn the POWER to “OFF” and unplug the unit from the wall outlet for 5
minutes. After 5 minutes plug the unit back into wall outlet, and operate as
normal. If the problem presist contact customer service.
Normal operation
Check your heater cord and plug connections. Faulty wall outlet connections or
loose plugs can cause the outlet or plug to overheat. Be sure the plug fits tight in
the outlet. Heaters draw more current than small appliances, overheating of the
outlet may occur even if it has not occurred with the use of other appliances.
During use check frequently to determine if your plug outlet or faceplate
is HOT! If so, discontinue use of the heater and have a qualified
electrician check and/or replace the faulty outlet(s).
Sound button turned off
Press Sound button several times.
Loose terminal blocks or Must be replaced by the manufacturer, contact customer service for a
damaged loudspeaker
replacment.
No batteries
Change the remote batteries.
Poor Signal
Operate remote transmitter at a slow measured pace.
Press the remote control buttons with an even motion and gentle pressure.
Repeatedly pressing buttons in rapid succession may cause the transmitter to
malfunction.
Distance
Operate the remote at a distance less than 20 feet from the front of the
appliance; point the remote at the control panel.
Unit continues to run after
reaching set temperature/or Cool down cycle
powering off.
Normal operation, will continue to run for several minutes before shutting
down. Times will vary based on heating. UNIT WILL BLOW COOL AIR.
Flame effect works but
heater function does not
and the emberbed flashes
when the heater button is
pressed.
With the power on and press and hold the heater button on the control panel
for 10 seconds. Once re-enabled the emberbed lights will flash multiple times.
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The heater is disabled.
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REPLACEMENT PARTS
Part
1
Part Name
Remote control
Part number
P162
CARE AND MAINTENANCE
• Clean the trim using a soft cloth, slightly dampened with citrus oil based product and buff with a clean soft cloth.
• DO NOT use brass polish or household cleaners as these products will damage the metal trim. Citrus oil based products can
be obtained at supermarkets or hardware stores.
• WARNING: Electrical outlet wiring must comply with local building codes and other applicable regulations to reduce the
risk of fire, electrical shock and injury to persons.
• Warning: Disconnect power before attempting any maintenance or cleaning to reduce the risk of fire, electrical shock or
personal injury.
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FCC/IC INFORMATION
Warning: Changes or modifications to this unit not expressly approved by the party responsible for compliance could void
user’s authority to operate the equipment.
NOTE: This equipment has been tested and found to comply with the limits for Class B digital device, pursuant to part 15 of
the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with
the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. if this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following measures.
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and the receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause
undesired operation. Modifications not approved by the party responsible for compliance could
void user’s authority to operate the equipment.
This Class B digital apparatus complies with Canadian ICES-003.
BATTERY REPLACEMENT
NOTE: Do not mix old and new batteries.
Do not mix alkaine, standard (carbon zinc), or rechargable (nicad, nimh, etc.) batteries.
Note:
Battery disposal
Please always dispose of batteries
at a suitable recycling point.
AA
A
AA
A
1.5
V
1.5
V
CAUTION:
• Do not ingest batteries.
• Non-rechargeable batteries are not to be recharged.
• Batteries are to be inserted with the correct polarity.
• Exhausted batteries are to be removed from the product.
• Always purchase the correct size and grade of battery most suitable for the intended use.
• Replace all batteries of a set at the same time.
• Clean the battery contacts and also those of the device prior to battery installation.
• Remove used batteries promptly.
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1-YEAR LIMITED WARRANTY
The manufacturer warrants that your new Electric Fireplace is free from manufacturing and material defects for a period of
one year from date of puchase, subject to the following conditions and limitations.
1. Install and operate this Electric Appliance in accordance with the installation and operating instructions furnished with the
product at all times. Any unauthorized repair, alteration, willful abuse, accident, or misuse of the product shall nullify
this warranty.
2. This warranty is non-transferable, and is made to the original owner, provided that the purchase was made through
an authorized supplier of the product.
3. The warranty is limited to the repair or replacement of part(s) found to be defective in material or workmanship,
provided that such part(s) have been subjected to normal conditions of use and service, after said defect is confirmed
by the manufacturer’s inspection.
4. The manufacturer may, at its discretion, fully discharge all obligations with respect to this warranty by refunding
the wholesale price of the defective part(s).
5. Any installation, labor, construction, transportation, or other related costs/expenses arising from defective part(s),
repair, replacement, or othe wise of same, will not be covered by this warranty, nor shall the manufacturer assume
responsibility for same.
6. The owner/user assumes all other risks, if any, including the risk of any direct, indirect or consequential loss or
damage arising out of the use, or inability to use the product,except as provided by law.
7. All other warranties – expressed or implied –with respect to the product, its components and accessories, or any
obligations/liabilities on the part of the manufacturer are hereby expressly excluded.
8. The manufacturer neither assumes, nor authorizes any third party to assume on its behalf, any other liabilities with
respect to the sale of the product.
9. The warranties as outlined within this document do not apply to non accessories used in conjunction with the
installation of this product.
10.This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
This warranty is void if:
a. The Heater is subjected to prolonged periods of dampness or condensation.
b. Any unauthorized alteration, willful abuse, accident, or misuse of the product.
c. You do not have the original receipt of purchase.
CUSTOMER SERVICE
www.tsicustomerservice.com
For Customer Service Call 1-866-661-1218
Questions? Our message centers are available 7 days a week 24 hours a day at our toll-free help line. Our
Consumer Service department is available Monday – Friday 8:30 am – 5:30 pm EST. We can help you with
assembly and if necessary, replace damaged/missing parts.
IMPORTANT:
Before contacting Customer Service please have this information available:
• Serial Number
• Model Number
• Sales Receipt or Proof of Purchase
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TM / MC / MR
www.tsicustomerservice.com
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