Avaya one-X™ Mobile for Windows Mobile 5

Avaya one-X™ Mobile for Windows
Mobile 5
Smartphone Edition
User’s Guide
16-602323
Issue 1
August 2007
© 2007 Avaya Inc.
All Rights Reserved.
Notice
While reasonable efforts were made to ensure that the information in this
document was complete and accurate at the time of printing, Avaya Inc. can
assume no liability for any errors. Changes and corrections to the information
in this document may be incorporated in future releases.
For full support information, please see the complete document,
Avaya Support Notices for Software Documentation, document number
03-600758.
To locate this document on our Web site, simply go to
http://www.avaya.com/support and search for the document number in
the search box.
Documentation disclaimer
Avaya Inc. is not responsible for any modifications, additions, or deletions to
the original published version of this documentation unless such modifications,
additions, or deletions were performed by Avaya. Customer and/or End User
agree to indemnify and hold harmless Avaya, Avaya's agents, servants and
employees against all claims, lawsuits, demands and judgments arising out of,
or in connection with, subsequent modifications, additions or deletions to this
documentation to the extent made by the Customer or End User.
Link disclaimer
Avaya Inc. is not responsible for the contents or reliability of any linked Web
sites referenced elsewhere within this documentation, and Avaya does not
necessarily endorse the products, services, or information described or offered
within them. We cannot guarantee that these links will work all of the time and
we have no control over the availability of the linked pages.
Warranty
Avaya Inc. provides a limited warranty on this product. Refer to your sales
agreement to establish the terms of the limited warranty. In addition, Avaya’s
standard warranty language, as well as information regarding support for this
product, while under warranty, is available through the following Web site:
http://www.avaya.com/support.
Copyright
Except where expressly stated otherwise, the Product is protected by copyright
and other laws respecting proprietary rights. Unauthorized reproduction,
transfer, and or use can be a criminal, as well as a civil, offense under the
applicable law.
Avaya support
Avaya provides a telephone number for you to use to report problems or to ask
questions about your product. The support telephone number
is 1-800-242-2121 in the United States. For additional support telephone
numbers, see the Avaya Web site: http://www.avaya.com/support.
Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.
DRAFT - September 10, 2007 - 7:34 PM
Contents
Chapter 1: Getting Started . . . . . . . . . . . . . . . . . . . . . . . . .
5
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5
Supported Smartphones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5
Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
6
Supported Languages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
6
Business and Personal Profiles . . . . . . . . . . . . . . . . . . . . . . . . . . .
7
Accessing Other Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Speech Access. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Instant Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
7
7
8
Chapter 2: Installing and Configuring the Software. . . . . . . . . . . .
9
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
9
Installing the Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
9
Customizing and Downloading the Configuration File . . . . . . . . . . . . . . .
10
Installing the Configuration File . . . . . . . . . . . . . . . . . . . . . . . . . . .
13
Chapter 3: Basic Call Handling . . . . . . . . . . . . . . . . . . . . . . .
17
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
17
Starting the Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
17
Switching Between Business and Personal Profiles . . . . . . . . . . . . . . . .
18
Making Calls . . . . . . . . . . . . . . . .
Make a Call from the Dial Pad. . . . .
Make a Call from Your Contacts List .
Make a Call from the Call Log. . . . .
Make a Call from Speed Dial . . . . .
Use Cellular 3-way Calling . . . . . .
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19
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Handling Calls . . . . .
Answer a Call . . .
Hang up a Call . . .
Place a Call on Hold
Mute a Call . . . . .
Transfer a Call . . .
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24
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25
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26
27
Using Speed Dials . . .
Add a Speed Dial. .
Edit a Speed Dial. .
Delete a Speed Dial
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29
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31
32
Making Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Start a Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
32
32
Issue 1 August 2007
3
Contents
Add a Party to a Conference . . . . . . . . . . . . . . . . . . . . . . . . . . .
Drop Last Party from a Conference . . . . . . . . . . . . . . . . . . . . . . .
Using the Call Log . . . . . . .
View the Call Log . . . . .
Filter the Call Log Entries .
Clear the Call Log . . . . .
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35
35
36
37
Chapter 4: Using Advanced Telephone Features . . . . . . . . . . . . .
39
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
39
Appearance Select. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
39
Automatic Call-Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
40
Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
40
Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
41
Call Park Answer Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
41
Call Pick-Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
42
Calling Number Block . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
43
Exclusion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
44
Extension to Cellular (EC500). . . . . . . . . . . . . . . . . . . . . . . . . . . . .
44
Send All Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
45
Chapter 5: Changing the Settings . . . . . . . . . . . . . . . . . . . . .
47
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
47
Changing Emergency Numbers . .
Adding an Emergency Number .
Editing an Emergency Number .
Deleting an Emergency Number
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47
47
48
49
Changing the Prefixes and Codes . . . . . . . . . . . . . . . . . . . . . . . . . .
49
Changing the FNEs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
51
Changing Enterprise Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . .
51
Assigning Navigational Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
52
Chapter 6: Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . .
55
Uninstalling one-X Mobile Software . . . . . . . . . . . . . . . . . . . . . . . . .
55
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
56
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4 Avaya one-X™ Mobile for Windows Mobile 5 Smartphone Edition User’s Guide
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34
34
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Chapter 1: Getting Started
Overview
Avaya one-X Mobile for Windows Mobile 5 lets you put your office phone in your pocket. The
application equips smartphones with access to Avaya’s flagship Avaya Communication
Manager software, enabling you to be accessible via one business number and use a single
voice mail system whether you are in the office or mobile. Regardless of your work location, you
have access to the same enterprise communication capabilities found in the office such as call
pickup, conferencing, and transfer—all leveraging the corporate IP network. The application
also allows you to switch between your Business profile and Personal profile to keep your
personal and business calls separate. Among other conveniences, this avoids your having to
manually separate calls for billing purposes. For more information about Business and Personal
profiles, see Business and Personal Profiles on page 7.
Avaya one-X Mobile provides a dedicated graphical user interface for wireless users of
Extension to Cellular services by anchoring graphical menus to Feature Name Extensions
(FNEs) that previously had to be memorized or placed manually in speed dial lists. In addition,
the application integrates with your Microsoft Outlook Contacts and your local Personal
Information Manager (PIM) call log database and allows you to dial a contact or call log entry.
Supported Smartphones
You can install and use Avaya one-X Mobile on the following smartphones:
●
Motorola Q
●
Samsung BlackJack
●
HTC S620 (Excalibur)
Issue 1 August 2007
5
Getting Started
Icons
Avaya one-X Mobile uses the following icons to portray the state of the current call.
Icon
Description
Extension to Cellular feature is enabled. When this icon is not present, the
feature is disabled.
Avaya logo indicates the phone is in Business mode. When this icon is not
present, the phone is in Personal mode.
Call is active
Call is on hold
Incoming call is ringing
Incoming (answered) call
Outgoing (dialed) call
Missed call
Call Transfer is in progress
Conference is active
Mute is active
Handsfree is active
Bluetooth link is active
Supported Languages
Avaya one-X Mobile supports the following languages:
●
English (U.S.)
●
English (U.K.)
●
French
●
German
●
Spanish
●
Italian
6 Avaya one-X™ Mobile for Windows Mobile 5 Smartphone Edition User’s Guide
Business and Personal Profiles
Note:
Note:
The regional firmware and localized keypads may be required for some
languages to work properly.
Business and Personal Profiles
Avaya one-X Mobile allows you to have your Personal profile separate from your Business
profile. Avaya one-X Mobile for Windows Mobile 5 is considered to be your Business profile.
Calls that you place within your Business profile in the application use your company’s
Enterprise gateway (voice system). Alternatively, calls that you place within your Personal
profile use the cellular network. This gives you the flexibility to separate your personal calls from
your business calls.
The Business profile allows you to use key office phone features such as multi-party
conferencing, transfer, block caller ID, forward calls to a number or to coverage, and park and
pick-up a parked call. These features are not available from your Personal profile.
Avaya one-X Mobile also integrates with the native Contacts and call log applications of the
mobile phone. You are able to call numbers that are stored in your Microsoft Outlook Contacts
list and your call log.
For the procedure to switch from one profile to the other, see Switching Between Business and
Personal Profiles on page 18.
Accessing Other Applications
For added convenience, you can access two other applications—Speech Access and Instant
Messaging—from the main menu of the Avaya one-X Mobile application.
Speech Access
The Speech Access capability allows you to dial a predefined number to Avaya’s UCC Speech
Access server. This number is defined in the Options screen.
To access this feature:
1. Select the Menu soft key.
2. Select Applications.
Issue 1 August 2007
7
Getting Started
3. Select Speech Access.
Instant Messaging
The Instant Messaging (IM) capability utilizes the mobile phone’s Instant Messaging application
for sending IM/SMS (Short Message Service) messages.
Note:
Note:
This is not an Enterprise messaging application. Your cellular service provider
may charge you for this service.
To access this feature:
1. Select the Menu soft key.
2. Select Applications.
3. Select Messaging.
8 Avaya one-X™ Mobile for Windows Mobile 5 Smartphone Edition User’s Guide
Chapter 2: Installing and Configuring the Software
Overview
This chapter describes how to acquire, install, and configure Avaya one-X Mobile.
Installing the Software
You can install Avaya one-X Mobile using a universal serial bus (USB) connection. Before
performing the procedure in this section, make sure you know the location of the following files:
●
the Avaya one-X Mobile installation package
●
the Avaya one-X Mobile configuration settings file
Contact your system administrator for this information.
Note:
Note:
Up to 20 MB free memory is required to install the Avaya one-X Mobile
application. Before installing the application, stop all programs, such as Push
Email applications, that are actively running on your mobile phone.
To install the software using a USB, infra-red, or Bluetooth connection:
1. Download the Avaya one-X Mobile installation package to your PC.
2. Connect your mobile phone to your PC using Microsoft ActiveSync v4.2 or higher.
3. Run the Avaya one-X Mobile installer and follow the prompts provided by the Microsoft
ActiveSync software. Refer to the manual or user guide that came with your mobile phone
for help using desktop software, USB, Infra-red, or Bluetooth connectivity options to install
Avaya one-X Mobile.
4. After the software is installed, download the Avaya one-X Mobile configuration settings file
to your mobile phone. This file has been configured by your system administrator and
enables Avaya one-X Mobile to function properly with your desktop telephone and
corporate voice system.
5. Go to Customizing and Downloading the Configuration File on page 10.
Issue 1 August 2007
9
Installing and Configuring the Software
Customizing and Downloading the Configuration File
The following FNEs are required for the solution to work:
●
Idle Appearance Select
●
Off-pbx Enable (Extension to Cellular Enable)
●
Off-pbx Disable (Extension to Cellular Disable)
●
Transfer on Hangup (for Transfer to 3rd Party feature)
●
Conference on Answer (for Conference feature)
To customize and download the configuration file for Avaya one-X Mobile:
1. Using a text-editor such as Notepad or Wordpad, open the file example.ini.
Note:
Note:
The file example.ini is included in the Avaya one-X Mobile installation package
you downloaded in Installing the Software on page 9.
2. From the File menu, select Save as, name this file settings.ini.
This file contains the values for the feature name extensions you want to program to the
phone. Each line in this file contains a tag name and a tag value. Each tag name
corresponds to a feature name extension in the off-pbx-telephone feature-name-extensions
administration screen in Avaya Communication Manager.
The tag names do not match the feature name extensions in Avaya Communication
Manager exactly. Use the following table to correlate the tag names and feature name
extensions.
Feature Name Extension
Tag Name
Active Call Appearance Select
ACTIVE_APPEARANCE_SELECT
Automatic Call-Back
AUTO_CALL_BACK_TOGGLE
Automatic Call-Back Cancel
DISABLE_AUTO_CALL_BACK_TOGGLE
Call Forward All
CALL_FORWARDING_ALL_ACTIVATION
Call Forward Busy/No Answer
CALL_FORWARDING_BUSY_NO_ANSWER_ACTIVATION
Call Forward Cancel
CALL_FORWARDING_DISABLE
Call Park
CALL_PARK
Call Park Answer Back
CALL_UNPARK
Call Pick-Up
CALL_PICKUP_GROUP
1 of 2
10 Avaya one-X™ Mobile for Windows Mobile 5 Smartphone Edition User’s Guide
Customizing and Downloading the Configuration File
Feature Name Extension
Tag Name
Conference on Answer
CONFERENCE_ON_ANSWER
Calling Number Block
CALLING_PARTY_NUMBER_BLOCK
Calling Number Unblock
CALLING_PARTY_NUMBER_UNBLOCK
Directed Call Pick-Up
CALL_PICKUP_DIRECTED
Drop Last Added Party
DROP_LAST_ADDED_PARTY
Exclusion (Toggle On/Off)
EXCLUSION
Extended Group Call Pickup
CALL_PICKUP_GROUP_EXTENDED
Held Appearance Select
HELD_APPEARANCE_SELECT
Idle Appearance Select
IDLE_APPEARANCE_SELECT
Last Number Dialed
Not Available
Malicious Call Trace
Not Available
Malicious Call Trace Cancel
Not Available
Off-PBX Call Enable
OFF_PBX_ENABLE
Off-PBX Call Disable
OFF_PBX_DISABLE
Priority Call
Not Available
Send All Calls
SEND_ALL_CALLS_ENABLE
Send All Calls Cancel
SEND_ALL_CALLS_DISABLE
Transfer On Hang-Up
TRANSFER_ON_HANGUP
Transfer to Voice Mail
TRANSFER_TO_COVERAGE
Whisper Page Activation
Not Available
2 of 2
Issue 1 August 2007
11
Installing and Configuring the Software
3. Fill in the values for the tags you want to use. Keep in mind the following information:
Note:
●
Do not modify the tag name or equal sign (=) for a tag.
●
Do not remove the terminating semi-colon (;) for a tag.
●
Do not remove any tag rows. If tag values are unavailable or not provided, leave the
value position blank (for example, CALL_PICKUP_DIRECTED = ;)
●
Enter all tag values between the equal sign (=) and the semi-colon (;)
(for example, CALL_PICKUP_GROUP_EXTENDED = 5512;)
●
You must enter values for the following tags:
Note:
The values you enter for these tags depend on your country and the settings of
your Avaya Communication Manager system. Examples of values for the United
States are provided in the tags listed below.
- DID_PREFIX = +1303444;
(NPANXX of the DID utilized for FNEs; i.e., +1303444 if the DID was +1303444XXX)
- INTERNATIONAL_DIRECT_DIAL_PREFIX = 011;
- NATIONAL_DIRECT_DIAL_PREFIX = 1;
- HOME_COUNTRY_DIAL_CODE = +1;
(For all countries, include a plus sign (+) prior to the dial code.)
- ARS_CODE = 9;
- EXTENSION_LENGTH = 4;
- NATIONAL_NUMBER_LENGTH = 10;
(This number should not include the National Direct Dial Prefix. Also note that the
NATIONAL_NUMBER_ LENGTH field accepts multiple numbers. A country might
have variable phone number lengths or a different mobile number length and landline
length. For example, a country that has variable phone number lengths of 8, 9, and 10
would set their National Number Length to 8, 9, 10.)
- USERS_EMERGENCY_NUMBERS = 123,999,911;
- SETTINGS_PIN = 1234;
(The PIN code is limited to only 4-digit numbers.)
4. When you are finished making your changes, save and exit the file. Be sure the file is saved
with the extension .ini — for example, settings.ini.
5. Go to Installing the Configuration File on page 13.
12 Avaya one-X™ Mobile for Windows Mobile 5 Smartphone Edition User’s Guide
Installing the Configuration File
Installing the Configuration File
To install the configuration file for the first time:
1. Using a Bluetooth or USB cable connection, connect your mobile phone to your PC using
Microsoft ActiveSync v4.2 or higher.
2. Open the Microsoft ActiveSync application.
3. Click Explore.
4. Copy the settings file from the location where you previously modified it, and paste it into the
Mobile Device folder.
5. Disconnect the mobile phone from the PC.
6. Access the Avaya one-X Mobile client on your mobile phone. If it is not in the foreground,
press the Send button.
7. Select Menu > Settings > Options.
Issue 1 August 2007
13
Installing and Configuring the Software
The Avaya one-X Options main menu appears as shown below.
8. Select Admin.
9. If prompted, enter your PIN, and then press the Enter soft key.
The administration screen appears as shown below.
10. Select Install Settings File.
The My Documents screen appears as shown below.
14 Avaya one-X™ Mobile for Windows Mobile 5 Smartphone Edition User’s Guide
Installing the Configuration File
11. Select the folder where you copied the settings file.
The Settings screen appears as shown below.
12. Select the settings file.
The application installs and configures the Avaya one-X Mobile client. When finished, the
Avaya one-X Options administration screen appears.
13. Press the Done soft key.
The Avaya one-X Options main menu appears.
14. Press the Done soft key to return to the main phone screen.
The Avaya one-X Mobile application is installed and configured.
Note:
Note:
If you do not download the configuration file into Avaya one-X Mobile, you can
enter the FNEs manually using the Menu > Settings > Options > Admin
screens. All FNEs are loaded as blank and all Admin tab items (dialing rules) are
loaded as blank, providing the ability to manually configure these features. This
method is not recommended.
Issue 1 August 2007
15
Installing and Configuring the Software
16 Avaya one-X™ Mobile for Windows Mobile 5 Smartphone Edition User’s Guide
Chapter 3: Basic Call Handling
Overview
This chapter explains how to:
Note:
●
start the application
●
make and handle calls
●
use speed dials
●
make conference calls
●
retrieve messages left in your voice mailbox
Note:
The procedures in this chapter are performed using Avaya one-X Mobile for
Windows Mobile 5, also referred to as your Business profile. For the procedure to
switch to your Business profile, see Switching Between Business and Personal
Profiles on page 18.
Starting the Application
Avaya one-X Mobile starts automatically when you turn on your mobile phone. To access the
application, press the Send/Talk button. The Avaya one-X Mobile window appears.
Issue 1 August 2007
17
Basic Call Handling
Select the Call Options soft key to see the advanced telephone features that have been
administered for your phone. See Chapter 4: Using Advanced Telephone Features on page 39
for more information.
Select the Menu soft key to make a call from your Contacts list, the call log, or your speed dial
list. See Making Calls on page 19 for more information. The Menu soft key also provides the
option to switch between your business and personal profiles. See Switching Between Business
and Personal Profiles on page 18.
Switching Between Business and Personal Profiles
Avaya one-X Mobile is considered to be your Business profile. When you place a call from
Avaya one-X Mobile, the call goes through your Enterprise gateway (corporate voice system) so
that you can use your mobile phone as your office phone. When you place a call from your
Personal profile, the call uses the cellular network so that you can use your mobile phone as
your personal mobile phone.
To switch between your Business and Personal profiles:
1. Select the Menu soft key.
2. Select Profile.
3. Do one of the following:
●
Select Business.
The enterprise telephone features such as transfer, conference, and call pick-up are
available. The Avaya logo appears next to the battery symbol to indicate the phone is in
the business profile.
18 Avaya one-X™ Mobile for Windows Mobile 5 Smartphone Edition User’s Guide
Making Calls
●
Select Personal.
The enterprise telephone features are not available. The Avaya logo does not appear
next to the battery symbol to indicate the phone is in your personal profile.
Making Calls
This section describes how to make calls from your dial pad, Microsoft Outlook, the call log, and
speed dial. Also provided is a description of how to use cellular 3-way calling.
Make a Call from the Dial Pad
To make a call from the dial pad:
1. Enter the phone number you want to call. You can enter a complete telephone number or
any extension you can dial from your desk phone. The phone number appears in the top
right area of the call display.
Issue 1 August 2007
19
Basic Call Handling
2. Press the Send/Talk button.
Once the call is successfully completed, the number and call timer appear in the call display
as shown below.
Make a Call from Your Contacts List
Avaya one-X Mobile allows you to dial phone numbers from Microsoft Outlook.
To make a call from a contact in Microsoft Outlook:
1. Select the Menu soft key.
2. Select Contacts.
20 Avaya one-X™ Mobile for Windows Mobile 5 Smartphone Edition User’s Guide
Making Calls
Your list of contacts appears as shown below.
3. Select the contact you want to call. If there is more than one phone number, select the
appropriate number.
4. Press the Call soft key or the OK button.
Make a Call from the Call Log
Avaya one-X Mobile uses the call log list from the local call log database to allow you to select
an entry to dial.
To make a call from the call log:
1. Select the Menu soft key.
2. Select Call Log.
Issue 1 August 2007
21
Basic Call Handling
Your call log appears as shown below.
3. Select the appropriate call log entry.
4. Press the Call soft key.
5. Do one of the following:
●
Select Call to make the call.
●
Select Call with + to make the call to an international number. The plus sign (+) is added
as a prefix.
Make a Call from Speed Dial
If you know the speed dial number of the party you want to call, press the speed dial number for
about 2 seconds to make the call. To make a call using a 2-digit speed dial number, press the
first number and then press the second number for about 2 seconds.
To make a call from your list of speed dials:
1. Select the Menu soft key.
2. Select Settings.
22 Avaya one-X™ Mobile for Windows Mobile 5 Smartphone Edition User’s Guide
Making Calls
3. Select Speed Dial Setup.
The Speed Dial Setup screen appears as shown below.
4. Select the speed dial you want to call.
5. Press the Send/Talk button or the Call soft key.
See Using Speed Dials on page 29 for the procedure to add, change, and delete a speed dial.
Use Cellular 3-way Calling
You can use Cellular 3-way calling to have three parties on one call. Cellular 3-way calling does
not use the Enterprise Conference feature. For information on how to make an Enterprise
Conference call, see Making Conference Calls on page 32.
Note:
Note:
During a Cellular 3-way call, all parties are billed for the duration of the call.
You may need to explicitly subscribe to the Cellular 3-way calling feature from your
service provider.
The following steps may be different for each carrier.
Issue 1 August 2007
23
Basic Call Handling
To add a third party to a call using Cellular 3-way calling:
1. While on a call, press the Send/Talk button to put the first call on hold.
2. Dial the third party.
3. Press the Send/Talk button either before or after the third party answers.
4. If the third party does not answer or is busy, press the Send/Talk button once to disconnect
the call to the third party.
5. To add an alternate third party, repeat steps 1 through 4.
Note:
Note:
You should wait about 15 seconds before adding another third party.
To remove the third party added to a Cellular 3-way call, press the Send/Talk button. This
restores the original two-way conversation.
To remove the original party in a Cellular 3-way call, the original party must hang up. This sets
up a two-way call between you and the third party.
To end a Cellular 3-way call, press the End button or all three parties may hang up. You should
wait about 15 seconds before placing another call.
Handling Calls
This section describes how to answer a call, transfer a call, place a call on hold, and mute a call.
Answer a Call
To answer a call, press the Send/Talk button.
To answer a call while you are on another call, press the Send/Talk button, or select the call
appearance of the incoming call.
24 Avaya one-X™ Mobile for Windows Mobile 5 Smartphone Edition User’s Guide
Handling Calls
The current call is placed on hold, and the ringing call becomes active as shown below.
Hang up a Call
To hang up an active call, press the End button.
Place a Call on Hold
To place a call on hold, do one of the following:
●
Select Call Options > Hold.
●
Press the Send/Talk button.
The Hold icon (
) and call timer appear in the call display as shown below.
To retrieve the held call, do one of the following:
●
Select Call Options > Unhold.
Issue 1 August 2007
25
Basic Call Handling
●
Press the Send/Talk button.
The Hold icon no longer appears in the call display.
Mute a Call
To mute a call:
1. Select the Call Options soft key.
2. Select Mute.
The Mute icon (
)appears next to the call appearance as shown below.
To unmute the call:
1. Select the Call Options soft key.
26 Avaya one-X™ Mobile for Windows Mobile 5 Smartphone Edition User’s Guide
Handling Calls
2. Select Unmute.
The Mute icon no longer appears next to the call appearance.
Transfer a Call
To transfer an active call:
1. Select the Call Options soft key.
2. Select Transfer To.
3. Select 3rd Party.
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Basic Call Handling
The Transfer on Hang Up screen appears as shown below.
4. Do one of the following:
●
Select Dial Number, press the OK soft key, and then enter the destination phone
number.
●
Select From Contacts, press the OK soft key, and then select a contact from your
contacts list.
●
Select From Call Log, press the OK soft key, and then select an entry from your call log.
5. Press the Send/Talk button or the Call soft key.
The Transfer On Hang-Up message, as shown below, appears briefly until the call begins
to ring.
6. When you are finished talking to the party, press the End button to transfer the call.
28 Avaya one-X™ Mobile for Windows Mobile 5 Smartphone Edition User’s Guide
Using Speed Dials
Using Speed Dials
You can associate a speed dial number from 2 to 99 to your contacts in Microsoft Outlook.
Speed dials provide a convenient way to quickly dial contacts that you frequently call. This
section describes how to add, edit, and delete speed dials.
Note:
Note:
You cannot assign number 1 to a contact. Number 1 is reserved for dialing voice
mail.
Add a Speed Dial
To add a speed dial:
1. Select the Menu soft key.
2. Select Settings.
3. Select Speed Dial Setup.
The Speed Dial Setup screen lists the speed dials currently assigned as shown below.
Issue 1 August 2007
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Basic Call Handling
4. Select the Menu soft key.
The Speed Dial menu appears as shown below.
5. Select Create New Entry.
Your list of contacts appears as shown below.
30 Avaya one-X™ Mobile for Windows Mobile 5 Smartphone Edition User’s Guide
Using Speed Dials
6. Select the contact you want to create a speed dial for.
The contact’s name, number, and the next available speed dial number appear as shown
below.
7. In the Display Name box, revise the label for this speed dial, if necessary.
8. In the Phone Number box, if there is more than one number, select the number you want
this speed dial to call.
9. In the Speed Dial box, select the code for this speed dial.
10. Select the OK soft key.
Edit a Speed Dial
To edit a speed dial:
1. Select the Menu soft key.
2. Select Settings.
3. Select Speed Dial Setup.
The Speed Dial Setup screen lists the speed dials currently assigned.
4. Select the speed dial you want to edit.
5. Select the Menu soft key.
The Speed Dial menu appears.
6. Select Edit.
7. Make your changes.
8. Select the OK soft key.
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Basic Call Handling
Delete a Speed Dial
To delete a speed dial:
1. Select the Menu soft key.
2. Select Settings.
3. Select Speed Dial Setup.
The Speed Dial Setup screen lists the speed dials currently assigned.
4. Select the speed dial you want to delete.
5. Select the Menu soft key.
The Speed Dial menu appears.
6. Select Delete.
Making Conference Calls
This section explains how to start a conference call, add a party to a conference call, and drop
the last party added to the conference call.
Start a Conference
Before you start a conference you must be active on a call.
To add a third party to your call:
1. Select Call Options.
2. Select Conference.
32 Avaya one-X™ Mobile for Windows Mobile 5 Smartphone Edition User’s Guide
Making Conference Calls
3. Select Add Party.
The Conference On Answer screen appears and provides choices to dial the number, select
a contact, or select a number from your call log.
4. Do one of the following:
●
Select Dial Number, press the OK soft key, and then enter the destination phone
number.
●
Select From Contacts, press the OK soft key, and then select a contact from your
contacts list.
●
Select From Call Log, press the OK soft key, and then select an entry from your call log.
5. Press the Send/Talk button.
The Conference on Answer message, as shown below, appears briefly until the call
begins to ring.
Issue 1 August 2007
33
Basic Call Handling
When the called party answers, the calls are conferenced together. The Conference icon (
appears in the display as shown below.
)
Add a Party to a Conference
To add another party to a conference call:
1. Select Call Options.
2. Select Conference.
3. Select Add Party.
4. Do one of the following:
●
Select Dial Number, press the OK soft key, and then enter the destination phone
number.
●
Select From Contacts, press the OK soft key, and then select a contact from your
contacts list.
●
Select From Call Log, press the OK soft key, and then select an entry from your call log.
5. Press the Send/Talk button.
When the called party answers, the party is added to the conference call.
Drop Last Party from a Conference
To drop the last party that was added to a conference call:
1. Select Call Options.
2. Select Conference.
34 Avaya one-X™ Mobile for Windows Mobile 5 Smartphone Edition User’s Guide
Using the Call Log
3. Select Drop Last Added Party.
Only the last party can be dropped from a conference call. Selecting Drop Last Added Party
again will not drop another party from the same conference call.
Note:
Note:
If you select Drop Last Added Party while on a regular two-party call, you will
hear a dial tone because the call is dropped at the PBX.
Using the Call Log
This section describes how to view the calls in the call log, designate the type of calls you want
to appear in the call log (missed, received, dialed, or all), and clear the call log.
View the Call Log
To view the call log:
1. Select the Menu soft key.
Issue 1 August 2007
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Basic Call Handling
2. Select Call Log.
The Avaya Call Log appears as shown below. The icon next to the number indicates
whether the call was dialed, answered, or missed. See Icons on page 6 for more
information.
3. Press the backspace button to close the Avaya Call Log.
Filter the Call Log Entries
You can set the call log to display:
●
all calls
●
the calls you missed
●
the calls you answered
●
the calls you dialed
To specify the call log entries you want to view:
1. Select the Menu soft key.
36 Avaya one-X™ Mobile for Windows Mobile 5 Smartphone Edition User’s Guide
Using the Call Log
2. Select Call Log.
The Avaya Call Log appears.
3. Select the Options soft key.
The call log menu appears as shown below.
4. Do one of the following:
●
Select All if you want to view all calls.
●
Select Missed if you want to view only missed calls.
●
Select Received if you want to view only received calls.
●
Select Dialed if you want to view only dialed calls.
5. Press the backspace button to close the Avaya Call Log.
Clear the Call Log
To clear the call log:
1. Select the Menu soft key.
2. Select Call Log.
The Avaya Call Log appears.
3. Select the Options soft key.
Issue 1 August 2007
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Basic Call Handling
4. Select Clear All Logs.
A prompt appears asking if you are sure you want to clear all logs as shown below.
5. Select the Yes soft key to clear the Avaya Call Log.
38 Avaya one-X™ Mobile for Windows Mobile 5 Smartphone Edition User’s Guide
Chapter 4: Using Advanced Telephone Features
Overview
Avaya one-X Mobile for Windows Mobile 5 enables you to access advanced telephone features
available from Avaya Communication Manager. This chapter explains how to access and use
these features.
Note:
Note:
The advanced telephone features—also referred to as Feature Name Extensions
(FNEs)—that are available on your phone depend on how your extension on the
Avaya Communication Manager system is administered. If the feature was not
administered for your extension, it will not be available on your mobile phone and
the feature will not appear in the Call Options menu. Also note that the features
that are displayed in the Call Options menu depend on whether you are active
on a call.
Appearance Select
The Appearance Select feature allows you to bridge onto calls on your desktop phone.You can
bridge onto an active call or a held call.
To pick up the held call on your desktop phone:
1. Select the Call Options soft key.
2. Select Pick-Up
3. Select Held Appearance.
To bridge onto the active call on your desktop phone:
1. Select the Call Options soft key.
2. Select Pick-Up.
3. Select Active Appearance.
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Using Advanced Telephone Features
Automatic Call-Back
The Automatic Call-Back feature can be used to enable an automatic call back when an
originating call to a station is busy and the called station becomes available.
To activate Automatic Call-Back:
1. Select the Call Options soft key.
2. Select Adv. Call Control.
3. Select Enable Automatic Call-Back.
To cancel Automatic Call-Back:
1. Select the Call Options soft key.
2. Select Adv. Call Control.
3. Select Disable Automatic Call-Back.
Call Forward
To redirect all calls to an extension or outside number:
1. Select the Call Options soft key.
2. Select Forwarding Options.
3. Select Call Forward All.
4. Do one of the following:
●
Select Dial Number, and then enter the destination phone number.
●
Select From Contacts, and then select a contact from your contacts list.
●
Select From Call Log, and then select an entry from your call log.
5. Press the Send/Talk button or the Call soft key.
To redirect calls to an extension or outside number when your phone is busy or unanswered:
1. Select the Call Options soft key.
2. Select Forwarding Options.
3. Select Call Forward Busy/No Answer.
4. Do one of the following:
●
Select Dial Number, and then enter the destination phone number.
●
Select From Contacts, and then select a contact from your contacts list.
40 Avaya one-X™ Mobile or Windows Mobile 5 Smartphone Edition User’s Guide
Call Park
●
Select From Call Log, and then select an entry from your call log.
5. Press the Send/Talk button or the Call soft key.
To cancel call forwarding:
1. Select the Call Options soft key.
2. Select Forwarding Options.
3. Select Call Forward Cancel.
Call Park
The Call Park feature enables you to place the current call in the call park state so the call can
be retrieved from another telephone.
To park a call at your extension (for retrieval at any extension):
1. Select the Call Options soft key.
2. Select Call Park.
Call Park Answer Back
The Call Park Answer Back feature enables you to retrieve a parked call.
To retrieve a parked call:
1. Select the Call Options soft key.
2. Select Pick-up.
3. Select Parked Call.
4. Do one of the following:
●
Select Dial Number, and then enter the destination phone number.
●
Select From Contacts, and then select a contact from your contacts list.
●
Select From Call Log, and then select an entry from your call log.
5. Press the Send/Talk button or the Call soft key.
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Using Advanced Telephone Features
Call Pick-Up
The Call Pick-Up feature enables you to answer a call that is ringing at another extension, in
your pick-up group, or in your extended pick-up group.
To pick up a call ringing at another extension:
1. Select the Call Options soft key.
2. Select Pick-up.
3. Select From Extension.
4. Do one of the following:
●
Select Dial Number, and then enter the destination phone number.
●
Select From Contacts, and then select a contact from your contacts list.
●
Select From Call Log, and then select an entry from your call log.
5. Press the Send/Talk button or the Call soft key.
To pick up a call ringing in your pick-up group:
1. Select the Call Options soft key.
2. Select Pick-up.
3. Select From Group.
4. Press the Send/Talk button or the Call soft key.
To pick up a call ringing in your extended call pick-up group:
1. Select the Call Options soft key.
2. Select Pick-up.
3. Select From Extended Group.
4. Do one of the following:
●
Select Dial Number, and then enter the group number of the destination phone number.
●
Select From Contacts, and then select a contact from your contacts list.
●
Select From Call Log, and then select an entry from your call log.
5. Press the Send/Talk button or the Call soft key.
42 Avaya one-X™ Mobile or Windows Mobile 5 Smartphone Edition User’s Guide
Calling Number Block
Calling Number Block
The Calling Number Block feature allows you to prevent your caller ID from appearing on the
called party’s display.
To block your caller ID:
1. Select the Call Options soft key.
2. Select Adv. Call Control.
3. Select Hide Caller ID.
Note:
Note:
Calling Number Block appears as the screen title.
4. Do one of the following:
●
Select Dial Number, and then enter the destination phone number.
●
Select From Contacts, and then select a contact from your contacts list.
●
Select From Call Log, and then select an entry from your call log.
5. Press the Send/Talk button or the Call soft key.
To provide your caller ID:
1. Select the Call Options soft key.
2. Select Adv. Call Control.
3. Select Show Caller ID.
Note:
Note:
Calling Number Unblock appears as the screen title.
4. Do one of the following:
●
Select Dial Number, and then enter the destination phone number.
●
Select From Contacts, and then select a contact from your contacts list.
●
Select From Call Log, and then select an entry from your call log.
5. Press the Send/Talk button or the Call soft key.
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Using Advanced Telephone Features
Exclusion
The Exclusion feature allows you to prevent others from listening on the primary line.
To exclude others from listening on the primary line:
1. Select the Call Options soft key.
2. Select Exclude Desk Set (toggle On/Off).
To cancel Exclusion:
1. Select the Call Options soft key.
2. Select Exclude Desk Set (toggle On/Off).
Extension to Cellular (EC500)
The Extension to Cellular feature allows you to have incoming calls ring at both your desktop
phone and your mobile phone.
To have incoming calls ring at both your desktop phone and your mobile phone:
1. Select the Call Options soft key.
2. Select Ext to Cellular.
3. Select Enable.
The Extension to Cellular icon (
)appears in the phone display.
To cancel Extension to Cellular:
1. Select the Call Options soft key.
2. Select Ext to Cellular.
3. Select Disable.
The Extension to Cellular icon does not appear in the phone display.
44 Avaya one-X™ Mobile or Windows Mobile 5 Smartphone Edition User’s Guide
Send All Calls
Send All Calls
The Send All Calls feature enables you to direct all your incoming calls to coverage. The
coverage point (typically voice mail) must be administered in Avaya Communication Manager.
Priority calls and automatic call-backs are not redirected by the Send All Calls feature.
To send all calls except priority calls and automatic callbacks immediately to coverage:
1. Select the Call Options soft key.
2. Select Forwarding Options.
3. Select Send All Calls.
To cancel Send All Calls:
1. Select the Call Options soft key.
2. Select Forwarding Options.
3. Select Send All Calls Cancel.
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Using Advanced Telephone Features
46 Avaya one-X™ Mobile or Windows Mobile 5 Smartphone Edition User’s Guide
Chapter 5: Changing the Settings
Overview
This chapter describes how to change the configuration settings for Avaya one-X Mobile.
Changing Emergency Numbers
You can add, edit, and delete emergency numbers.
Adding an Emergency Number
To add and emergency number:
1. Select the Menu soft key.
2. Select Settings.
3. Select Options.
4. Select Emergency numbers.
The Emergency Number services screen appears as shown below.
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Changing the Settings
5. Select the Continue soft key.
The emergency numbers are displayed as shown below.
6. Select the Menu soft key.
The Emergency Numbers menu appears as shown below.
7. Select Add.
8. Enter the emergency number.
9. Select the Done soft key.
Editing an Emergency Number
To edit an existing emergency number:
1. Select the Menu soft key.
2. Select Settings.
3. Select Options.
48 Avaya one-X™ Mobile for Windows Mobile 5 Smartphone Edition User’s Guide
Changing the Prefixes and Codes
4. Select Emergency numbers.
The Emergency Number services screen appears.
5. Select the Continue soft key.
The emergency numbers are displayed.
6. Select the emergency number you want to change.
7. Select the Menu soft key.
The Emergency Numbers menu appears.
8. Select Edit.
9. Make your changes.
10. Select the Done soft key.
Deleting an Emergency Number
To delete an existing emergency number:
1. Select the Menu soft key.
2. Select Settings.
3. Select Options.
4. Select Emergency numbers.
The Emergency Number services screen appears.
5. Select the Continue soft key.
The emergency numbers are displayed
6. Select the emergency number you want to delete.
7. Select the Menu soft key.
8. Select Delete.
9. Select the Done soft key.
Changing the Prefixes and Codes
Use this procedure to change the following settings:
●
Speech Access
●
Default DID Prefix
Issue 1 August 2007
49
Changing the Settings
●
International Direct Dial
●
National Direct Dial
●
Home Country code
●
ARS code
●
Internal Extension Length
●
National Number Length
●
PIN
●
IAS Handing
●
Logging
To change the setting for a prefix or code:
1. Select the Menu soft key.
2. Select Settings.
3. Select Options.
4. Select Admin.
5. If prompted, enter your PIN, and then press the Enter soft key.
The Avaya one-X Options menu appears as shown below.
6. Select Prefixes and Codes.
7. Scroll to the setting you want to change, and then make your changes.
8. When finished, select the Done soft key.
50 Avaya one-X™ Mobile for Windows Mobile 5 Smartphone Edition User’s Guide
Changing the FNEs
Changing the FNEs
To change the FNEs:
1. Select the Menu soft key.
2. Select Settings.
3. Select Options.
4. Select Admin.
5. If prompted, enter your PIN, and then press the Enter soft key.
The Avaya one-X Options menu appears.
6. Scroll to Feature Name Extensions and press the Select soft key.
The list of Feature Name Extensions appears as shown below.
7. Scroll to the FNE you want to change, and then make your changes.
8. When finished, select the Done soft key.
Changing Enterprise Numbers
To change the Enterprise numbers:
1. Select the Menu soft key.
2. Select Settings.
3. Select Options.
4. Select Admin.
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51
Changing the Settings
5. If prompted, enter your PIN, and then press the Enter soft key.
The Avaya one-X Options menu appears.
6. Scroll to Enterprise Settings and press the Select soft key.
The Enterprise settings screen appears as shown below.
7. Scroll to the setting you want to change, and then make your changes.
8. When finished, select the Done soft key.
Assigning Navigational Keys
You can assign a feature to the left, right, up, down, and select navigation keys on your
smartphone to provide a short cut to that feature. You can assign one of the following features
to a navigation key:
●
Retrieving Call Logs
●
Speech Access
●
Send All Calls (enables the Send All Calls feature)
●
Call Pick-Up (allows you to answer an incoming call and is not related to the Call Pick-Up
Group feature)
●
Extension to Cellular (toggles the Extension to Cellular feature)
To assign one of these features to a navigation key:
1. Select the Menu soft key.
2. Select Settings.
3. Select Options.
52 Avaya one-X™ Mobile for Windows Mobile 5 Smartphone Edition User’s Guide
Assigning Navigational Keys
4. Select Assign Navigational Keys.
The Assign Navigational Keys screen appears as shown below.
5. Scroll to the key you want to assign a feature to.
6. Scroll right or left to select the feature you want to assign to this key.
7. When finished, select the Done soft key.
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Changing the Settings
54 Avaya one-X™ Mobile for Windows Mobile 5 Smartphone Edition User’s Guide
Chapter 6: Troubleshooting
Uninstalling one-X Mobile Software
You must uninstall the Avaya one-X Mobile application and the configuration settings file if you
upgrade to a newer version.
To uninstall Avaya one-X Mobile for Windows Mobile 5:
1. Select the Start soft key.
2. Select the More soft key.
3. Select the Settings file.
The Settings screen appears.
4. Select Remove Programs.
The Remove Programs screen appears.
Note:
Note:
The location of Remove Programs in the Settings screen may be different on
various devices. See the user guide that came with your device for more
information.
5. Select Avaya one-X Mobile 4.0 for Windows Mobile.
A confirmation screen appears.
6. Select the Yes soft key.
Issue 1 August 2007
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Troubleshooting
Troubleshooting
Situation/Problem
Possible cause(s)
Suggested action/
Resolution
Cannot make a conference
call
Principal station does not
have a no-hld-cnf button.
Have your system
administrator add a
no-hld-cnf button to the
principal station.
Dialed an invalid extension
or phone number
Dial a valid extension or
phone number
Cannot add a 7th party to
the conference
Only 6 parties, including the
originator, are allowed to be
on a conference call.
Normal operation as
designed
Cannot drop last party from
a conference
You do not have more than
3-party conference. Drop
last added party only works
one time on the last party.
N/A
Exclusion feature doesn’t
work
Principal station does not
have an Exclusion button
Have your system
administrator add an
Exclusion button to the
principal station.
Dialing the Exclusion FNE
disables exclusion when
expecting to enable the
exclusion
Your Class of Service
automatically enables
Exclusion by default
Have your system
administrator make sure
Auto Exclusion by Class of
Service is set to yes in
Communication Manager.
Note: Consecutive dialing
of Exclusion makes the
Exclusion feature enable
and disable respectively.
Cannot invoke one of the
Communication Manager
features
No extension administered
in the Communication
Manager
Have your system
administrator verify the
feature is administered in
Communication Manager.
Incorrect or missing the
number in the settings
Have your system
administrator verify the
Avaya one-X Mobile
application settings.
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56 Avaya one-X™ Mobile for Windows Mobile 5 Smartphone Edition User’s Guide
Troubleshooting
Situation/Problem
Possible cause(s)
Suggested action/
Resolution
Calling number was not
hidden when calling
another station on the same
call server
Working as designed
N/A
Cannot enable or disable
Mobile Extension
Mobile phone number is not
administered
Have your system
administrator add your
mobile phone number as
your mobile extension.
Calls were not extended to
the one-X Mobile phone
although one-X Mobile
shows the Extension to
Cellular icon (
)
Extension to Cellular is
disabled but wasn’t
disabled using the one-X
Mobile application
Re-enable the Mobile
extension by using one-X
Mobile application. See
Extension to Cellular
(EC500) on page 44.
Note: one-X Mobile
application is unaware of
any state changes outside
of the Avaya one-X Mobile
application
Redial doesn’t work
Previously dialed number
was invalid or missing
Dial the number normally as
designed
Cannot connect to an active
call
There’s no active or ringing
call
Normal operation as
designed
Cannot connect to an held
call
There’s no held call
Normal operation as
designed
The phone receives an
intercept tone while dialing
the Idle Appearance FNE.
Incorrect or missing the
number in the settings
Have your system
administrator verify the
Avaya one-X Mobile
application settings.
Cannot pickup a parked call
Call is not successfully
parked
Call back the original
number
Dialing incorrect extension
Dial the extension correctly
Incorrect or missing the
number in the settings
Have your system
administrator verify the
one-X Mobile application
settings.
2 of 5
Issue 1 August 2007
57
Troubleshooting
Situation/Problem
Possible cause(s)
Suggested action/
Resolution
You do not have
permissions to pick up the
parked call.
Contact your system
administrator to allow you to
use the Call Park Answer
Back feature.
Get error tone (fast busy or
intercept tone) when trying
to pick up a parked call
Invoked an incorrect
extension
Redial using correct
extension where the
original destination was
parked.
Cannot pick up a call
ringing at another extension
You do not have
permissions to pick up a
call ringing at another
extension
Contact your system
administrator to allow you to
use the Directed Call
PIck-Up feature.
Cannot pick up a call in a
pick-up group
You are not part of a
pick-up group
Contact your system
administrator to allow you to
use the Call Pick-Up
feature.
Incorrect or missing the
number in the settings
Have your system
administrator verify the
Avaya one-X Mobile
application settings.
You are not part of the
extended call pick-up group
Contact your system
administrator to allow you to
use the Extended Call
Pick-Up feature.
Dialed an incorrect
extension
Dial the extension correctly
Incorrect or missing the
number in the settings
Have your system
administrator verify the
Avaya one-X Mobile
application settings.
Cannot pick up a call in the
extended call pick-up group
3 of 5
58 Avaya one-X™ Mobile for Windows Mobile 5 Smartphone Edition User’s Guide
Troubleshooting
Situation/Problem
Possible cause(s)
Suggested action/
Resolution
Cannot transfer a call
Invalid number dialed
Dial the extension correctly
Disconnect Supervision for
Outbound Calls is set to N
on the PBX
Contact your System
administrator to set the
Disconnect Supervision
flag on the PBX for
Outbound calls to Y on all
outgoing trunks to PSTN.
Invalid number dialed
Dial the extension correctly.
Trying to forward a call to
an off-PBX number and do
not have permissions to do
so.
Contact your system
administrator to allow you to
transfer a call to an off-PBX
number.
Cannot dial a destination
off-PBX from the Avaya
one-X Mobile application
No ARS Code administered
in the General Options
Have your system
administrator verify the
Avaya one-X Mobile
application settings.
FNEs do not work
DID prefix is not
administered correctly
Have your system
administrator verify the
one-X Mobile application
settings.
Cannot dial emergency
number
Not administered
Have your system
administrator verify the
one-X Mobile application
settings.
LCR not working
Not administered correctly
Have your system
administrator verify the
one-X Mobile application
settings.
The option is disabled
Have your system
administrator verify the
one-X Mobile application
settings.
Cannot forward the calls
4 of 5
Issue 1 August 2007
59
Troubleshooting
Situation/Problem
Possible cause(s)
Suggested action/
Resolution
Speech Access does not
work
Not administered
Have your system
administrator verify the
one-X Mobile application
settings.
Invalid login error
Have your system
administrator provision a
speech access account.
Menu items missing
The settings.ini file is not
correctly administered, or
the feature is not available
Have your system
administrator verify the
one-X Mobile application
settings.
Cannot dial speed dial entry
The speed dial is not
administered
See Add a Speed Dial on
page 29.
Cannot assign or dial button
1 for 1-touch dialing
Feature not available
Button 1 is reserved for
cellular service provider’s
voicemail number and
cannot be dialed via the
Avaya one-X Mobile
application.
Configuration file issues
Tag names are not in upper
case
Ensure that all the tag/
feature names are in the
proper upper-case format
(for example:
OFF_PBX_ENABLE =
2251551234;)
Tag names have been
modified
Ensure that the tag/feature
names have their default
tag names. Refer to
example-settings.ini file for
the default names.
Configuration Aborted,
Invalid Tag: xxxx
Consult your system
administrator to ensure that
the reported tag ‘xxxx’ is in
the proper upper-case
format and is not
misspelled.
Working as designed
N/A
I can not close the Avaya
one-X Mobile application on
my phone.
5 of 5
60 Avaya one-X™ Mobile for Windows Mobile 5 Smartphone Edition User’s Guide
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