VERITAS Backup Exec Sales, Pricing, and Licensing Guide

VERITAS Backup Exec Sales, Pricing, and Licensing Guide
VERITAS Backup ExecTM 10.0 for Windows Servers
First Time/Upgrade Licensing At-A-Glance
Begins on Page 8
How To Sell Flowcharts
Begin on Page 14
PLEASE NOTE: This document is intended to aid VERITAS personnel and partners in the sale of the
VERITAS Backup Exec™ 10.0 for Windows Servers software product line. The pricing contained within
this document is taken directly from the VERITAS price list - which should be used as the default guide for
pricing. VERITAS Software reserves the right to change this document at any time.
ALL PRICES ARE IN U.S. DOLLARS AND ARE NOT ADJUSTED WITH INTERNATIONAL UPLIFTS.
12/20/2004
1
TABLE OF CONTENTS
Backup Exec Architecture and Editions ................................................................................................................... 4
VERITAS Backup Exec™ 10.0 for Windows Servers............................................................................................... 4
VERITAS Backup Exec™ 10.0 for Small Business Server ...................................................................................... 4
VERITAS Backup Exec Key Functionalities At-A-Glance......................................................................................... 6
VERITAS Backup Exec 10.0 for Windows Servers Supported Platforms ................................................................ 7
Support Matrix........................................................................................................................................................... 7
Purchase and Upgrades At-A-Glance ....................................................................................................................... 8
First Time Purchase Pricing and Licensing .............................................................................................................. 8
Version/Family Upgrades Pricing and Licensing .................................................................................................... 10
Competitive Upgrades Pricing and Licensing ......................................................................................................... 12
Media Pricing and Licensing ................................................................................................................................... 13
How To Sell Flow Charts .......................................................................................................................................... 14
Flowchart 1: How To Sell Backup Exec 10.0 for Windows Servers ....................................................................... 14
Flowchart 2: How To Sell Backup Exec 10.0 for Windows Small Business Server ............................................... 15
Flowchart 3: How To Upgrade To Backup Exec 10.0............................................................................................. 16
Flowchart 4: How To Upgrade Backup Exec For Windows Servers Agents and Options...................................... 17
Flowchart 5: How To Upgrade Backup Exec for Windows Small BUsiness Servers Agents and Options 1 ......... 18
Flowchart 6: How To Upgrade Backup Exec for Windows Small BUsiness Servers Agents and Options 2 ......... 19
Flowchart 7: How To Upgrade Competing Agents and Options............................................................................. 20
Upgrading to Backup Exec 10.0............................................................................................................................... 21
Upgrade for Backup Exec customers ..................................................................................................................... 21
How to Upgrade From Box ................................................................................................................................. 21
How to Upgrade with VIP.................................................................................................................................... 21
Competitive Upgrades ............................................................................................................................................ 22
VIP Volume Licensing............................................................................................................................................... 23
Overview ................................................................................................................................................................. 23
How It Works........................................................................................................................................................... 23
How To Purchase.................................................................................................................................................... 23
VIP Upgrades To Backup Exec 10.0 ...................................................................................................................... 23
VIP Points To Savings ............................................................................................................................................ 24
Understanding VIP SKU's ....................................................................................................................................... 24
Backup Exec for Windows Servers Agents and Options Licensing.................................................................... 25
Backup Exec Client Access Licenses (CAL) .......................................................................................................... 25
Remote Agent (CAL) for Windows or Netware Servers ..................................................................................... 25
Remote Agent (CAL) for Linux or UNIX Servers ................................................................................................ 25
Backup Exec Media Server Options ....................................................................................................................... 26
Central Admin Server Option.............................................................................................................................. 26
Advanced Disk-based Backup Option ................................................................................................................ 26
Advanced Open File Option™............................................................................................................................ 26
Open File Option for Remote NetWare Servers ................................................................................................. 26
Desktop and Laptop Option ................................................................................................................................ 26
Admin Plus Pack Option™ ................................................................................................................................. 27
Backup Exec Online Groupware Agents................................................................................................................. 27
Agent for Microsoft Exchange Server................................................................................................................. 27
Agent for Microsoft SharePoint Portal Server .................................................................................................... 27
Agent for Lotus Domino ...................................................................................................................................... 27
Backup Exec Online Database Agents ................................................................................................................... 28
Agent for Microsoft SQL Server.......................................................................................................................... 28
Agent for Oracle on Windows Servers ............................................................................................................... 28
Agent for SAP R/3 .............................................................................................................................................. 28
Backup Exec Disaster Recovery Options ............................................................................................................... 28
Intelligent Disaster Recovery™ Option............................................................................................................... 28
Intelligent Disaster Recovery™ Option for Remote NetWare Servers............................................................... 29
Copyright © 2005 VERITAS Software Corporation. All rights reserved. VERITAS, Backup Exec, the VERITAS Logo and all other VERITAS product names and slogans are trademarks or
registered trademarks of VERITAS Software Corporation. VERITAS, Backup Exec and the VERITAS Logo Reg. U.S. Pat. & Tm. Off. Other product names and/or slogans mentioned
herein may be trademarks or registered trademarks of their respective companies.
2
Backup Exec Storage Options ................................................................................................................................ 29
Library Expansion Option™................................................................................................................................ 29
SAN Shared Storage Option™........................................................................................................................... 29
Other SAN Deployment Considerations ............................................................................................................. 29
Tivoli Storage Manager Option........................................................................................................................... 30
Cluster Server Protection........................................................................................................................................ 31
Virtual Server & VMware Protection ....................................................................................................................... 31
Backup Exec for Windows Small Business Server Agents and Options Licensing .......................................... 32
Advance Open File Option for Windows Small Business Server ....................................................................... 32
Library Expansion Option for Windows Small Business Server ......................................................................... 32
Desktop and Laptop Option for Windows Small Business Server ..................................................................... 32
Remote Agent for Windows Small Business Server .......................................................................................... 32
Support Options for Backup Exec........................................................................................................................... 33
Contract Support ..................................................................................................................................................... 33
VERITAS Basic Support ..................................................................................................................................... 33
VERITAS Extended Support .............................................................................................................................. 33
VERITAS Business Critical Support ................................................................................................................... 33
Incident Support ...................................................................................................................................................... 34
Electronic Support................................................................................................................................................... 34
VERITAS Direct Assist for Backup Exec for Windows Servers.......................................................................... 34
Web KnowledgeBase ......................................................................................................................................... 34
Email Support ..................................................................................................................................................... 34
E-mail Notification Service.................................................................................................................................. 34
Newsgroups........................................................................................................................................................ 34
Product Upgrades ................................................................................................................................................... 35
Support Program Features by Level of Service...................................................................................................... 36
Educational Offerings ............................................................................................................................................... 37
Backup Exec 10.0 Course Overview ...................................................................................................................... 37
Course Offerings ..................................................................................................................................................... 37
Instructor-Led...................................................................................................................................................... 37
Virtual Academy.................................................................................................................................................. 37
Web-based training or CD-ROM ........................................................................................................................ 37
Backup Exec Certified Specialist Program ............................................................................................................. 37
Sample Configurations ............................................................................................................................................. 39
1. Small Business Server Environment .................................................................................................................. 39
2. Windows 2000 Server / NAS Environment ......................................................................................................... 39
3. Backup Exec Upgrade In Windows 2000 Environment ...................................................................................... 40
4. Windows Server 2003 / Windows 2000 / NetWare/Linux Environment.............................................................. 41
5. Windows Server 2003 / Windows 2000 SAN Environment ................................................................................ 42
Copyright © 2005 VERITAS Software Corporation. All rights reserved. VERITAS, Backup Exec, the VERITAS Logo and all other VERITAS product names and slogans are trademarks or
registered trademarks of VERITAS Software Corporation. VERITAS, Backup Exec and the VERITAS Logo Reg. U.S. Pat. & Tm. Off. Other product names and/or slogans mentioned
herein may be trademarks or registered trademarks of their respective companies.
3
BACKUP EXEC ARCHITECTURE AND EDITIONS
VERITAS Backup ExecTM 10.0 for Windows Servers software is designed to operate as a standalone backup server
locally protecting data on the server on which it is installed, or protecting the local server as well as remote server or
workstation data distributed on computers around the network. Centralized management architecture enabling
central administration of multiple Backup Exec media servers is easy to scale and manage.
The core component, VERITAS Backup Exec software, installs on a broad range of Windows operating systems
such as Windows Server 2003, Windows Storage Server 2003, and Windows Small Business Server Standard and
Premium Editions. A wide-range of separately sold agents and options expand Backup Exec’s functionality to meet
diverse application needs for growing and upgrading storage management capabilities.
VERITAS BACKUP EXEC™ 10.0 FOR WINDOWS SERVERS
VERITAS Backup Exec 10.0 for Windows Servers is the Gold Standard in Windows data protection providing
comprehensive, cost-effective, high-performance, and certified backup and recovery. An intuitive, browser-based
user interface consolidates management, as well as offering true web-based administration for Microsoft Windows
Server 2003 and Storage Server 2003. Centralized administration provides easily scalable management of
distributed backup and remote servers, and wizards simplify data protection and recovery procedures for any level
user and any size network. With multi-staging and advanced disk-based backup functionality, Backup Exec delivers
the fastest disk-based backup and recovery. With a complete family of high performance agents and options to
protect Windows, NetWare, Linux, and UNIX server data, as well as desktops and laptops, Backup Exec offers
simple, flexible, and granular data protection .
VERITAS BACKUP EXEC™ 10.0 FOR SMALL BUSINESS SERVER
VERITAS Backup Exec 10.0 for Windows Small Business Server is the Gold Standard in Windows data protection
providing comprehensive, cost-effective, high-performance, and certified backup and recovery for Windows Small
Business Server environment. The robust suite features backup, restore, disaster recovery, single tape library
support, Exchange Server support, SharePoint Services support, Microsoft SQL Server support, and Microsoft
Small Business Server 2003 support. A select family of powerful agents and options deliver robust storage
management tools to meet diverse application needs for growing and upgrading storage management capabilities.
VERITAS Backup Exec Small Business Server Edition provides exceptional value at a single price point. Best of all,
it is easy to install and manage.
Copyright © 2005 VERITAS Software Corporation. All rights reserved. VERITAS, Backup Exec, the VERITAS Logo and all other VERITAS product names and slogans are trademarks or
registered trademarks of VERITAS Software Corporation. VERITAS, Backup Exec and the VERITAS Logo Reg. U.S. Pat. & Tm. Off. Other product names and/or slogans mentioned
herein may be trademarks or registered trademarks of their respective companies.
4
VERITAS Backup Exec 10.0 Standard Architecture
VERITAS Backup Exec 10.0 Central Admin Server Architecture
Copyright © 2005 VERITAS Software Corporation. All rights reserved. VERITAS, Backup Exec, the VERITAS Logo and all other VERITAS product names and slogans are trademarks or
registered trademarks of VERITAS Software Corporation. VERITAS, Backup Exec and the VERITAS Logo Reg. U.S. Pat. & Tm. Off. Other product names and/or slogans mentioned
herein may be trademarks or registered trademarks of their respective companies.
5
VERITAS BACKUP EXEC KEY FUNCTIONALITIES AT-A-GLANCE
Key Functionalities
Microsoft Windows 2003 Server Family support
Microsoft Windows 2000 Server Family support
Microsoft Windows Storage Server 2003 and Windows-Powered SAK 2.0
or higher NAS appliances support
Microsoft Small Business Server 2003 Standard Edition support
Microsoft Small Business Server 2003 Premium Edition support
Microsoft Small Business Server 2000 support
Single Tape Drive support
ExecView (web-based monitoring)
Backup Exec Remote Administrator (remote management)
Client protection for Windows workstations
Client protection for Macintosh workstations
Online documentation and knowledgebase
Management Pack for Microsoft Operations Manager
Backup Exec Agent for Exchange Server
Backup Exec Agent for SQL Server
Backup Exec Support for SharePoint Team Services
Backup Exec Agent for SharePoint Portal Server
Backup Exec Agent for Lotus Domino
Backup Exec Agent for Oracle on Windows Servers
Backup Exec Agent for SAP R/3
Backup Exec Desktop and Laptop Option
Backup Exec Intelligent Disaster Recovery Option
Backup Exec Advanced Open File Option
Backup Exec Central Admin Server Option
Backup Exec Advanced Disk-based Backup Option
Backup Exec Library Expansion Option
Backup Exec SAN Shared Storage Option
Backup Exec Remote Agent for Windows or Netware Servers
Backup Exec Remote Agent for Linux or UNIX Servers
Server
Edition
z
z
SBS Edition
z
z
z
z
z
z
z
z
{
{
z
z
z
z
z
z
z
z
z
z
z
z
{
{
{
{
{
{
{
z
{
{
{
{
{
{
{
{
{
{
z = Included in base license
{ = Licensed separately
Copyright © 2005 VERITAS Software Corporation. All rights reserved. VERITAS, Backup Exec, the VERITAS Logo and all other VERITAS product names and slogans are trademarks or
registered trademarks of VERITAS Software Corporation. VERITAS, Backup Exec and the VERITAS Logo Reg. U.S. Pat. & Tm. Off. Other product names and/or slogans mentioned
herein may be trademarks or registered trademarks of their respective companies.
6
VERITAS BACKUP EXEC 10.0 FOR WINDOWS SERVERS SUPPORTED PLATFORMS
Installs On
Protected
Remote
Clients
Server OS
Workstation OS
• Microsoft Windows Server 2003 family
• Microsoft Windows 2000 Server family
• Microsoft Windows Small Business Server
1
including 2000, and 2003
• Microsoft Windows Storage Server 2003
• Windows XP Professional
• Windows 2000 Professional
•
•
•
•
•
•
•
2
Microsoft Windows Server 2003 family
2
Microsoft Windows 2000 Server family
2
Microsoft Windows Storage Server 2003
2
Novell NetWare 4.x-6
3
UNIX
3
Linux
Mac OSX
•
•
•
•
•
•
Windows XP Professional
Windows XP Home
Windows ME
Windows 2000 Professional
Windows 98SE
Mac OSX
1
Requires use of VERITAS Backup Exec for Windows Small Business Server
Requires the use of the Remote Agent for Windows or Netware Servers
3
Requires the use of the Remote Agent for Linux or UNIX Servers
2
SUPPORT MATRIX
The latest operating system support and the current agent and option platform support can be found at:
http://seer.support.veritas.com/docs/264484.htm.
For a complete listing of hardware or software compatibility support, please refer to
http://support.veritas.com/rd/bews-compatibility.htm.
Copyright © 2005 VERITAS Software Corporation. All rights reserved. VERITAS, Backup Exec, the VERITAS Logo and all other VERITAS product names and slogans are trademarks or
registered trademarks of VERITAS Software Corporation. VERITAS, Backup Exec and the VERITAS Logo Reg. U.S. Pat. & Tm. Off. Other product names and/or slogans mentioned
herein may be trademarks or registered trademarks of their respective companies.
7
PURCHASE AND UPGRADES AT-A-GLANCE
FIRST TIME PURCHASE PRICING AND LICENSING
VIP License SKU
VIP 1-Year
Combo License
SKU
A130258-0Lx000
S130258-0Lx000
A130478-0Lx000
S130478-0Lx000
Not Available*
Not Available*
Not Available*
Not Available*
Remote Agent (CAL) for Windows or
Netware Server
E131338
A131338-0Lx000
S131338-0Lx000
€321 Remote
Connection
Remote Agent (CAL) for Windows
Small Business Server
E130658
A130658-0Lx000
S130658-0Lx000
€321 Remote
Connection
Remote Agent (CAL) for Linux or UNIX
Servers
E134388
A134388-0Lx000
S134388-0Lx000
€321 Remote
Connection
E134368
A134368-0LxV31
S134368-0Lx000
€1734 Central Admin
Server
E134358
A134358-0Lx000
S134358-0Lx000
Advanced Open File Option for
Windows Servers (with CAL)
E131208
A131208-0Lx000
S131208-0Lx000
Advanced Open File Option for
Windows Small Business Server
E130598
A130598-0Lx000
S130598-0Lx000
Agent for Microsoft Exchange Server
(with CAL)
E131278
A131278-0Lx000
S131278-0Lx000
Agent for Microsoft SharePoint Portal
Server (with CAL)
E131288
A131288-0Lx000
S131288-0Lx000
E131268
A131268-0Lx000
S131268-0Lx000
Backup Exec Core Products
Box SKU
Backup Exec 10.0 for Windows
Servers
E130258
E130288
E130298
E130308
English
French
German
Italian
E130478
E130498
E130508
E130518
English
French
German
Italian
Backup Exec 10.0 for Windows Small
Business Server – Includes:
• Exchange Agent
• SQL Agent
• Single Tape Drive Support
• Intelligent Disaster Recovery Option
Backup Exec 10.0 Suite
Includes:
• One (1) Backup Exec license
• One (1) Storage Exec license
• Two (2) Replication Exec licenses
MSRP / Licensed per
€865 / Media Server
€865 / SBS Server
Client Access Licenses
Media Server Options
Central Admin Server Option
Advanced Disk-based Backup Option
€538 Server
€973 Server
€321 Server
Online Groupware Protection
Agent for Lotus Domino (with CAL)
€1082 Exchange Server
€1082 SharePoint
Server
€1082 Domino Server
Copyright © 2005 VERITAS Software Corporation. All rights reserved. VERITAS, Backup Exec, the VERITAS Logo and all other VERITAS product names and slogans are trademarks or
registered trademarks of VERITAS Software Corporation. VERITAS, Backup Exec and the VERITAS Logo Reg. U.S. Pat. & Tm. Off. Other product names and/or slogans mentioned
herein may be trademarks or registered trademarks of their respective companies.
8
Online Database Protection
Agent for SQL Server (with CAL)
Agent for Oracle on Windows Servers
(with CAL)
Agent for SAP R/3 (with CAL)
Box SKU
VIP License SKU
E131298
A131298-0Lx000
VIP 1-Year
Combo License
SKU
S131298-0Lx000
E131308
A131308-0Lx000
S131308-0Lx000
E131368
A131368-0Lx000
S131368-0Lx000
E131398
A131398-0Lx000
S131398-0Lx000
€266 10 Desktops or
Laptops
A131218-0Lx000
S131218-0Lx000
€2660 100 Desktops or
Laptops
E130618
A130618-0Lx000
S130618-0Lx000
E131248
A131248-0Lx000
S131248-0Lx000
A131258-0Lx000
S131258-0Lx000
A130638-0Lx000
S130638-0Lx000
A131358-0Lx000
S131358-0Lx000
MSRP / Licensed per
€1082 SQL Server
€1082 Oracle Server
€3473 R/3 Server
Desktop and Laptop Protection
Desktop and Laptop Option for
Windows Servers
(For 10 Desktops and Laptops)
Desktop and Laptop Option for
Windows Servers
(For 100 Desktops and Laptops)
Desktop and Laptop Option for
Windows Small Business Server
VIP ONLY
€321 SBS Server
Disaster Recovery
Intelligent Disaster Recovery Option
(protect unlimited clients)
€756 Media Server
Storage Options
Library Expansion Option for Windows
Servers
E131258
Library Expansion Option for Windows
Small Business Server
E130638
SAN Shared Storage Option for
Windows Servers
E131358
€1082 Drive
€321 Drive
€1082 Media Server
* At the time of this printing, the SKU and cost information had not been completed. Please contact your local
VERITAS office or Inside Sales representative for this information.
Note: the “Lx” code under VIP licensing reflects the level of VIP discount. For additional VIP pricing
information please contact VERITAS Inside Sales.
Note: Purchase orders that mix “boxed” product SKUs with VIP product SKUs will be rejected.
Copyright © 2005 VERITAS Software Corporation. All rights reserved. VERITAS, Backup Exec, the VERITAS Logo and all other VERITAS product names and slogans are trademarks or
registered trademarks of VERITAS Software Corporation. VERITAS, Backup Exec and the VERITAS Logo Reg. U.S. Pat. & Tm. Off. Other product names and/or slogans mentioned
herein may be trademarks or registered trademarks of their respective companies.
9
VERSION/FAMILY UPGRADES PRICING AND LICENSING
Backup Exec Core Product
Upgrades (VIP ONLY)
From Box or VIP to
Box SKU
From any previous version of BEWS to
BEWS 10.0
NO UPGRADE
AVAILABLE TO
BOX – VIP ONLY
From any previous version of BEW
SBS to BEW SBS 10.0
NO UPGRADE
AVAILABLE TO
BOX – VIP ONLY
From any version of BE Quickstart to
BEWS 10.0
NO UPGRADE
AVAILABLE TO
BOX – VIP ONLY
From any version of BEW SBS to
BEWS 10.0
NO UPGRADE
AVAILABLE TO
BOX – VIP ONLY
From any previous version of Backup
Exec for NetWare Servers to BEWS
10.0
NO UPGRADE
AVAILABLE TO
BOX – VIP ONLY
From any version of BE Quickstart to
BEW SBS 10.0
NO UPGRADE
AVAILABLE TO
BOX – VIP ONLY
VIP License SKU
From Box or VIP to
VIP
VIP 1-Year
Combo License
SKU
A130258-0LxU55
S130258-0LxU55
A130478-0LxU55
S130478-0LxU55
A130258-0LxU07
S130258-0LxU07
A130258-0LxV33
S130258-0LxV33
A130258-0LxU55
S130258-0LxU55
A130478-0LxU07
S130478-0LxU07
A131338-0LxU55
S131338-0LxU55
A134368-0LxV31
S134368-0LxV31
A131208-0LxU55
S131208-0LxU55
A131278-0LxU55
S131278-0LxU55
€321 Exchange
Server
A131288-0LxU55
S131288-0LxU55
€321
SharePoint Server
A131268-0LxU55
S131268-0LxU55
€321
Domino Server
MSRP / Licensed
€538 Server
€538 Server
€646 Server
€538 Server
€538 Server
€538 Server
Client Access Licenses
From any previous version of Remote
Agent (CAL) for Windows Servers and
Remote Agent (CAL) for NetWare
Servers to BE 10.0 Remote Agent for
Windows or Netware Servers
NO UPGRADE
AVAILABLE TO
BOX – VIP ONLY
€104 Remote
Connection
Media Server Options
From any previous version of Backup
Exec NSE or APPO to BEWS 10.0
Central Admin Server Option
NO UPGRADE
AVAILABLE TO
BOX – VIP ONLY
From any previous version of Open
File Option to BEWS 10.0 (with CAL)
NO UPGRADE
AVAILABLE TO
BOX – VIP ONLY
€1082
Managed Backup
Exec Server
€321 Server
Online Groupware Protection
From any previous version of Agent for
Microsoft Exchange Server to BEWS
10.0 (with CAL)
NO UPGRADE
AVAILABLE TO
BOX – VIP ONLY
From any previous version of Agent for
Microsoft SharePoint Portal Server to
BEWS 10.0
NO UPGRADE
AVAILABLE TO
BOX – VIP ONLY
From any previous version of Agent for
Lotus Domino to BEWS 10.0 (with
CAL)
NO UPGRADE
AVAILABLE TO
BOX – VIP ONLY
Copyright © 2005 VERITAS Software Corporation. All rights reserved. VERITAS, Backup Exec, the VERITAS Logo and all other VERITAS product names and slogans are trademarks or
registered trademarks of VERITAS Software Corporation. VERITAS, Backup Exec and the VERITAS Logo Reg. U.S. Pat. & Tm. Off. Other product names and/or slogans mentioned
herein may be trademarks or registered trademarks of their respective companies.
10
Online Database Protection
From Box or VIP to
Box SKU
VIP License SKU
From Box or VIP to
VIP
VIP 1-Year
Combo License
SKU
From any previous version of Agent for
SQL Server to BEWS 10.0 (with CAL)
NO UPGRADE
AVAILABLE TO
BOX – VIP ONLY
A131298-0LxU55
S131298-0LxU55
From any previous version of Agent for
Oracle to BEWS 10.0 Oracle on
Windows Servers Option (with CAL)
NO UPGRADE
AVAILABLE TO
BOX – VIP ONLY
A131308-0LxU55
S131308-0LxU55
From any previous version of Agent for
R/3 for Oracle to BEWS 10.0 SAP R/3
Option (with CAL)
NO UPGRADE
AVAILABLE TO
BOX – VIP ONLY
A131368-0LxU55
S131368-0LxU55
A131248-0LxU55
S131248-0LxU55
A131258-0LxU55
S131258-0LxU55
A131358-0LxU55
S131358-0LxU55
MSRP / Licensed
€321 SQL Server
€321 Oracle Server
€321 R/3 Server
Disaster Recovery
From any previous version of Intelligent
Disaster Recovery Option to BEWS
10.0 (protecting unlimited clients)
NO UPGRADE
AVAILABLE TO
BOX – VIP ONLY
€321 Backup Server
Storage Options
From any previous version of Library
Expansion Option to BEWS 10.0
NO UPGRADE
AVAILABLE TO
BOX – VIP ONLY
From any previous version of SAN
Shared Storage Option License to
BEWS 10.0 (with CAL)
NO UPGRADE
AVAILABLE TO
BOX – VIP ONLY
€321 Drive
€321 Backup Server
Desktop and Laptop Option
From Desktop and Laptop option 9.1 to
BEWS 10.0
NO UPGRADE
AVAILABLE TO
BOX – VIP ONLY
A131398-0LxU55
S131398-0LxU55
€321 10
Desktops/Laptops
SBS Agents and Options
From any previous version of BEW
SBS Advanced Open File Option to
BEW SBS 10.0
NO UPGRADE
AVAILABLE TO
BOX – VIP ONLY
From any previous version of BEW
SBS Library Expansion Option to BEW
SBS 10.0
NO UPGRADE
AVAILABLE TO
BOX – VIP ONLY
From any previous version of BEW
SBS Desktop and Laptop Option to
BEW SBS 10.0
NO UPGRADE
AVAILABLE TO
BOX – VIP ONLY
From any previous version of Remote
Agent for BEW SBS to BEW SBS 10.0
NO UPGRADE
AVAILABLE TO
BOX – VIP ONLY
A130598-0LxU55
S130598-0LxU55
A130638-0LxU55
S130638-0LxU55
A130618-0LxU55
S130618-0LxU55
A130658-0LxU55
S130658-0LxU55
€104
€104
€104 per 10
desktops/laptops
€104
Note: the “Lx” code under VIP licensing reflects the level of VIP discount. For additional VIP pricing
information please contact VERITAS Inside Sales.
Note: Purchase orders that mix “boxed” product SKUs with VIP product SKUs will be rejected.
Copyright © 2005 VERITAS Software Corporation. All rights reserved. VERITAS, Backup Exec, the VERITAS Logo and all other VERITAS product names and slogans are trademarks or
registered trademarks of VERITAS Software Corporation. VERITAS, Backup Exec and the VERITAS Logo Reg. U.S. Pat. & Tm. Off. Other product names and/or slogans mentioned
herein may be trademarks or registered trademarks of their respective companies.
11
COMPETITIVE UPGRADES PRICING AND LICENSING
Competitive Upgrades
From Box or VIP to
Box SKU
Competitive Trade-In for Backup Exec
10.0 for Windows Server Edition
NO UPGRADE
AVAILABLE TO
BOX – VIP ONLY
Competitive Trade-In for Backup Exec
10.0 for Small Business Server Edition
NO UPGRADE
AVAILABLE TO
BOX – VIP ONLY
VIP License SKU
From Box or VIP to
VIP
VIP 1-Year
Combo License
SKU
A130258-0LxU42
S130258-0LxU42
A130478-0LxU42
S130478-0LxU42
A131338-0LxU42
S131338-0LxU42
A131208-0LxU42
S131208-0LxU42
A131278-0LxU42
S131278-0LxU42
€538 Exchange
Server
A131288-0LxU42
S131288-0LxU42
€538 SharePoint
Server
A131268-0LxU42
S131268-0LxU42
A131298-0LxU42
S131298-0LxU42
A131308-0LxU42
S131308-0LxU42
A131248-0LxU42
S131248-0LxU42
A131258-0LxU42
S131258-0LxU42
A131358-0LxU42
S131358-0LxU42
MSRP / Licensed
€646 Media Server
€646 Media Server
Client Access Licenses
From Competitive Remote Agent (CAL)
for Windows Servers or NetWare
Servers to Backup Exec 10.0 Remote
Agent for Windows or Netware Servers
NO UPGRADE
AVAILABLE TO
BOX – VIP ONLY
€158 Remote
Connection
Media Server Options
From Competitive Advanced Open File
Option to BEWS 10.0 (with CAL)
NO UPGRADE
AVAILABLE TO
BOX – VIP ONLY
€538 Server
Online Groupware Protection
From Competitive Agent for Microsoft
Exchange Server to BEWS 10.0 (with
CAL)
NO UPGRADE
AVAILABLE TO
BOX – VIP ONLY
From Competitive Agent for Microsoft
SharePoint Portal Server to BEWS
10.0
NO UPGRADE
AVAILABLE TO
BOX – VIP ONLY
From Competitive Agent for Lotus
Domino to BEWS 10.0 (with CAL)
NO UPGRADE
AVAILABLE TO
BOX – VIP ONLY
€538 Domino Server
Online Database Protection
From Competitive Agent for SQL
Server to BEWS 10.0 (with CAL)
NO UPGRADE
AVAILABLE TO
BOX – VIP ONLY
From Competitive Agent for Oracle to
BEWS 10.0 Oracle on Windows
Servers Option (with CAL)
NO UPGRADE
AVAILABLE TO
BOX – VIP ONLY
€538 SQL Server
€538 Oracle Server
Intelligent Disaster Recovery
From Competitive Intelligent Disaster
Recovery Option to BEWS 10.0
(protecting unlimited clients)
NO UPGRADE
AVAILABLE TO
BOX – VIP ONLY
€321
Backup Server
Storage Options
From Competitive Library Expansion
Option to BEWS 10.0
NO UPGRADE
AVAILABLE TO
BOX – VIP ONLY
From Competitive SAN Shared
Storage Option License to BEWS 10.0
(with CAL)
NO UPGRADE
AVAILABLE TO
BOX – VIP ONLY
€538 Drive
€538 Backup Server
Copyright © 2005 VERITAS Software Corporation. All rights reserved. VERITAS, Backup Exec, the VERITAS Logo and all other VERITAS product names and slogans are trademarks or
registered trademarks of VERITAS Software Corporation. VERITAS, Backup Exec and the VERITAS Logo Reg. U.S. Pat. & Tm. Off. Other product names and/or slogans mentioned
herein may be trademarks or registered trademarks of their respective companies.
12
MEDIA PRICING AND LICENSING
Item
Backup Exec 10.0 for Windows
Servers
60-day Evaluation CD
Backup Exec 10.0 for Windows
Servers
Not-for-Resale kit
Backup Exec 10.0 for Windows
Servers Documentation Kit (English)
Backup Exec 10.0 for Windows
Servers
CD Media Kit
Product Number
N130348-000E01
E130458
N130368
N130348
VIP License
VIP 1-Year
Combo License
MSRP / Licensed
N/A
N/A
$0 / Backup Server
N/A
N/A
$0 / Backup Server
N/A
N/A
€55 Manual
N/A
N/A
€55 CD
N/A
N/A
€435 Backup Server
Edition
Backup Exec 10.0
Reseller Show-To-Go Kit
Includes:
• One (1) NFR for internal use
• One (1) Backup Exec 10.0 license for
resale
• Does not include support
E130448
Note: the “Lx” code under VIP licensing reflects the level of VIP discount. For additional VIP pricing
information please contact VERITAS Inside Sales.
Note: Purchase orders that mix “boxed” product SKUs with VIP product SKUs will be rejected.
Copyright © 2005 VERITAS Software Corporation. All rights reserved. VERITAS, Backup Exec, the VERITAS Logo and all other VERITAS product names and slogans are trademarks or
registered trademarks of VERITAS Software Corporation. VERITAS, Backup Exec and the VERITAS Logo Reg. U.S. Pat. & Tm. Off. Other product names and/or slogans mentioned
herein may be trademarks or registered trademarks of their respective companies.
13
HOW TO SELL FLOW CHARTS
FLOWCHART 1: HOW TO SELL BACKUP EXEC 10.0 FOR WINDOWS SERVERS
Start
Which operating
system will be used?
Windows Servers (2003, 2000, Advanced
Server or DataCenter)
Windows Small Business Server Edition
(2000 and 2003)
VERITAS Backup Exec 10.0
for Windows Servers
S110048-0Lx000
Reference VERITAS Backup Exec 10.0
for Windows Small Business Server
Flowchart 2
Need to backup Windows
servers via a LAN?
Remote Agent for Windows or Netware Servers (CAL)
1 Pack: S131338-0Lx000
Need to backup Linux or Unix
servers via a LAN?
Remote Agent for Linux/Unix Servers (CAL)
1 Pack: S134388-0Lx000
Need to backup NetWare servers
via a LAN?
Remote Agent for Windows or NetWare Servers (CAL)
1 Pack: S131338-0Lx000
Need more than a one drive
library?
Library Expansion Option
(One license is required per addt’l drive in a device.)
S131258-0Lx000
Need to automate disaster
recovery?
Intelligent Disaster Recover Option (S131248-0Lx000)
or Intelligent Disaster Recovery Option for Remote Netware Servers
(if needed) (S10160D-0Lx000)
Need to protect open system
files?
Advanced Open File Option (S131208-0Lx000)
or Open File Option for Remote Netware Servers (if needed)
(S10157D-0xx000)
Need central management for
multiple media servers?
Central Admin Server Option
S134368-0Lx000
Need faster backups and
restores?
Advanced Disk Based Option
S134358-0Lx000
Need on-line backup of
Exchange servers?
Agent for Microsoft Exchange Server
S131278-0Lx000
Need on-line backup of
SharePoint Portal servers?
Agent for Microsoft SharePoint Portal Server
S131288-0Lx000
Need on-line backup of Lotus
Domino servers?
Agent for Lotus Domino
S131268-0Lx000
Need on-line backup of SQL
servers?
Agent for Microsoft SQL Server
S131298-0Lx000
Need on-line backup of
Oracle servers?
Agent for Oracle on Microsoft Servers
S131308-0Lx000
Need on-line backup of
SAP R/3?
Agent for SAP R/3
S131368-0Lx000
Adopting SAN technology?
SAN Shared Storage Option
(One license is required per Backup Exec media server)
S131358-0Lx000
Need to protect desktops and
laptops?
Desktop and Laptop Option
10 desktops or laptops: S131398-0Lx000
100 desktops or laptops: S131218-0Lx000
All Combo skus listed above include 1-yr maintenance
and 24 x 7 support.
END
Copyright © 2005 VERITAS Software Corporation. All rights reserved. VERITAS, Backup Exec, the VERITAS Logo and all other VERITAS product names and slogans are trademarks or
registered trademarks of VERITAS Software Corporation. VERITAS, Backup Exec and the VERITAS Logo Reg. U.S. Pat. & Tm. Off. Other product names and/or slogans mentioned
herein may be trademarks or registered trademarks of their respective companies.
14
FLOWCHART 2: HOW TO SELL BACKUP EXEC 10.0 FOR WINDOWS SMALL BUSINESS
SERVER
Start
Which operating
system will be used?
Windows Small Business Server
Standard Edition
Windows Small Business Server
Premium Edition
VERITAS Backup Exec 10.0 for Windows
Small Business Server,
S130478-0Lx000
Need online backup of
Exchange Server?
Backup Exec Agent for Exchange
for Small Business Server
Included
Need online backup of
SQL Server?
Backup Exec Agent for SQL Server
for Small Business Server
Included
Need automated
disaster recovery?
Backup Exec Intelligent Disaster
Recovery for Small Business Server
Included
Have open system files?
Backup Exec Advanced Open File
Option for Small Business Server
S130598-0Lx000
Need to protect critical
data on desktops &
laptops
Backup Exec Desktop and Laptop
Option for Small Business Server
S130618-0Lx000
Need to back up
Windows servers via a
LAN?
Remote Agent for Small Business
Server (CAL)
1 Pack: S130658-0Lx000
Need more than one
drive library?
Library Expansion Option
(One license is required per addt’l
drive in a device. License for first
drive is included in core product)
S130638-0Lx000
All Combo skus listed above include
1-yr maintenance and 24 x 7 support.
END
Copyright © 2005 VERITAS Software Corporation. All rights reserved. VERITAS, Backup Exec, the VERITAS Logo and all other VERITAS product names and slogans are trademarks or
registered trademarks of VERITAS Software Corporation. VERITAS, Backup Exec and the VERITAS Logo Reg. U.S. Pat. & Tm. Off. Other product names and/or slogans mentioned
herein may be trademarks or registered trademarks of their respective companies.
15
FLOWCHART 3: HOW TO UPGRADE TO BACKUP EXEC 10.0
Copyright © 2005 VERITAS Software Corporation. All rights reserved. VERITAS, Backup Exec, the VERITAS Logo and all other VERITAS product names and slogans are trademarks or
registered trademarks of VERITAS Software Corporation. VERITAS, Backup Exec and the VERITAS Logo Reg. U.S. Pat. & Tm. Off. Other product names and/or slogans mentioned
herein may be trademarks or registered trademarks of their respective companies.
16
FLOWCHART 4: HOW TO UPGRADE BACKUP EXEC FOR WINDOWS SERVERS AGENTS
AND OPTIONS
From: Previous Versions of Backup Exec for Windows Servers Agents and Options
To: Backup Exec 10.0 for Windows Servers Agents and Options
Copyright © 2005 VERITAS Software Corporation. All rights reserved. VERITAS, Backup Exec, the VERITAS Logo and all other VERITAS product names and slogans are trademarks or
registered trademarks of VERITAS Software Corporation. VERITAS, Backup Exec and the VERITAS Logo Reg. U.S. Pat. & Tm. Off. Other product names and/or slogans mentioned
herein may be trademarks or registered trademarks of their respective companies.
17
FLOWCHART 5: HOW TO UPGRADE BACKUP EXEC FOR WINDOWS SMALL BUSINESS
SERVERS AGENTS AND OPTIONS 1
From: Previous Versions of Backup Exec for Windows Small Business Server Agents & Options
To: Backup Exec 10.0 for Windows Servers Agents & Options
Copyright © 2005 VERITAS Software Corporation. All rights reserved. VERITAS, Backup Exec, the VERITAS Logo and all other VERITAS product names and slogans are trademarks or
registered trademarks of VERITAS Software Corporation. VERITAS, Backup Exec and the VERITAS Logo Reg. U.S. Pat. & Tm. Off. Other product names and/or slogans mentioned
herein may be trademarks or registered trademarks of their respective companies.
18
FLOWCHART 6: HOW TO UPGRADE BACKUP EXEC FOR WINDOWS SMALL BUSINESS
SERVERS AGENTS AND OPTIONS 2
From: Previous Versions of Backup Exec for Windows Small Business Server Agents & Options
To: Backup Exec 10.0 for Windows Small Business Server Agents & Options
Start
Upgrade to VERITAS Backup Exec 10.0 for
Windows Small Business Server,
S130478-0LxU55
Including: Agent for Exchange
Agent for SQL
Intelligent Disaster Recovery Option
Which agents and options of previous version of
VERITAS Backup Exec for Windows
Small Business Server
FROM
BEW SBS Open File Option
TO
BEW SBS 10.0 Advanced Open File Option (VIP Agent Upgrade)
S130598-0LxU55
BEW SBS Remote Agents
BEW SBS 10.0 Remote Agent CAL for Windows (VIP Agent Upgrade)
S130658-0LxU55
BEW SBS Library Expansion
Option
BEW SBS 10.0 Library Expansion Option (VIP Agent Upgrade)
S130638-0LxU55
BEW SBS Desktop and
Laptop Option
BEW SBS 10.0 Desktop and Laptop Option (VIP Agent Upgrade)
S130618-0LxU55
The SKUs listed above provide 1-yr maintenance
& 24 x 7 support for existing agents and options.
END
Copyright © 2005 VERITAS Software Corporation. All rights reserved. VERITAS, Backup Exec, the VERITAS Logo and all other VERITAS product names and slogans are trademarks or
registered trademarks of VERITAS Software Corporation. VERITAS, Backup Exec and the VERITAS Logo Reg. U.S. Pat. & Tm. Off. Other product names and/or slogans mentioned
herein may be trademarks or registered trademarks of their respective companies.
19
FLOWCHART 7: HOW TO UPGRADE COMPETING AGENTS AND OPTIONS
From: Competing Backup Software Agents & Options
To: Backup Exec 10.0 for Windows Server Agents & Options
Copyright © 2005 VERITAS Software Corporation. All rights reserved. VERITAS, Backup Exec, the VERITAS Logo and all other VERITAS product names and slogans are trademarks or
registered trademarks of VERITAS Software Corporation. VERITAS, Backup Exec and the VERITAS Logo Reg. U.S. Pat. & Tm. Off. Other product names and/or slogans mentioned
herein may be trademarks or registered trademarks of their respective companies.
20
UPGRADING TO BACKUP EXEC 10.0
UPGRADE FOR BACKUP EXEC CUSTOMERS
How to Upgrade From Box
With Backup Exec 9.1, VERITAS Software discontinued “shrink-wrapped” (box) as an upgrade path. Box
customers who want to upgrade must do so via the VIP program.
How to Upgrade with VIP
Backup Exec Customers on Maintenance
For Backup Exec VIP customers with current support/maintenance contract, Backup Exec 10.0 for Windows
Servers and Backup Exec 10.0 for Windows Small Business Server are free upgrades. As a part of the release of
Backup Exec 10.0, VIP customers with maintenance will be notified of the new release, and invited to get their new
license keys.
Important Note: Customers with a current support/maintenance on their core Backup Exec software license but
no on a specific agent or option are only entitled to a free upgrade on that license with a current
support/maintenance contract (e.g. in this scenario, only the core Backup Exec software).
Backup Exec Customers Not on Maintenance
VERITAS Backup Exec 10.0 for Windows Servers and VERITAS Backup Exec 10.0 for Windows Small Business
Server are chargeable upgrades for all Backup Exec customers who are not current on maintenance. Customers
will need to purchase new license keys to upgrade to VERITAS Backup Exec 10.0. Please see the table below for
the pricing when upgrading licenses to Backup Exec 10.0:
Item
Backup Exec 10.0 for Windows Servers
License Upgrade Costs for Customers Not
on Maintenance
Core
€ 538
Agents/Options
€ 321
Remote Agents for Windows/Netware Servers
€ 103
From NSE or Admin Plus Pack Option to
Central Admin Server Option
€ 1082
Item
Backup Exec 10.0 for Windows Small
Business Server Upgrade Costs for
Customers Not on Maintenance
Core
€ 538
Agents/Options
€ 103
Remote Agents for Windows Servers
€ 103
Important Note: The previous versions of Backup Exec agent or option serial numbers will not work with Backup
Exec 10.0. Customers will need to upgrade ALL agents or options to the Backup Exec 10.0 version to work with
the Backup Exec 10.0 core software.
Copyright © 2005 VERITAS Software Corporation. All rights reserved. VERITAS, Backup Exec, the VERITAS Logo and all other VERITAS product names and slogans are trademarks or
registered trademarks of VERITAS Software Corporation. VERITAS, Backup Exec and the VERITAS Logo Reg. U.S. Pat. & Tm. Off. Other product names and/or slogans mentioned
herein may be trademarks or registered trademarks of their respective companies.
21
COMPETITIVE UPGRADES
Competitive upgrade licensing has two standard SKUs:
1. Used to upgrade from a standard Windows Server-based product
2. Used to upgrade from a Small Business Server. Competitors’ add-on agents and options products, such as
open file or Lotus Domino protection, are not included as part of the upgrade and must be purchased
separately.
Example: A customer upgrading from ARCserve 2000 Advanced Edition with Lotus Domino would upgrade to
Backup Exec 10.0 for Windows Server with the Competitive Upgrade SKU for the server license, and would need to
also purchase a new license SKU for the Agent for Lotus Domino.
Customers can upgrade in the following manner:
Customer
Cost
Backup Exec
Customers On
Maintenance
No charge to upgrade
to Backup Exec 10.0
Backup Exec
Customers Not On
Maintenance
Chargeable upgrade to
Backup Exec 10.0
Customers Who are
Using Competitors’
Software
Chargeable upgrade to
Backup Exec 10.0
(For Core, Agents & Options)
How To Get It
• Fulfilled through
maintenance update
• Download off the
web or request
Media Kit
Purchase from
Reseller
Purchase from
Reseller
Copyright © 2005 VERITAS Software Corporation. All rights reserved. VERITAS, Backup Exec, the VERITAS Logo and all other VERITAS product names and slogans are trademarks or
registered trademarks of VERITAS Software Corporation. VERITAS, Backup Exec and the VERITAS Logo Reg. U.S. Pat. & Tm. Off. Other product names and/or slogans mentioned
herein may be trademarks or registered trademarks of their respective companies.
22
VIP VOLUME LICENSING
OVERVIEW
VERITAS Software’s award-winning line of products empowers customers worldwide to efficiently handle rapidly
escalating data storage demands and faster data access requirements. These same customers also face the need
to improve integration and standardization of products throughout their environment, as well as data security and
integrity. VERITAS VIP was created to help manage total ownership costs of meeting these challenges.
VERITAS VIP offers commercial customers the ability to earn discounts on their initial and subsequent purchases of
VERITAS Software products. This is accomplished by a very simple point system, tracked by VERITAS. As a
customer’s accumulated point value increases with their purchases, deeper discounts are achieved. VERITAS VIP
offers government and educational customers a set level discount with minimal investment but can track purchases
by entity with every bureaucracy.
VERITAS VIP also offers the customer added benefits, such as software maintenance and technical support
offerings. These offerings enhance the customer’s ability to manage their licenses and the cost associated with
them.
VERITAS VIP is easily purchased through a customer’s choice of resellers, who in turn can place their orders
through a VERITAS authorized Distributor. Fulfillment of the customer’s order can be done physically, where license
certificates are physically delivered to the customer, or can be delivered electronically via email.
HOW IT WORKS
VERITAS' volume software license program, VIP, is focused on effective enterprise IT management of product
procurement. This program offers scaling volume incentives, purchase flexibility and expense forecasting
capabilities that can significantly reduce customers’ total cost of software ownership. Incentive discounts, attractive
to single sites or global enterprises, are substantial. This flexible program also makes it easier to acquire and deploy
licensed VERITAS products.
HOW TO PURCHASE
Products that are sold through VIP are available for purchase as:
• License Only
• Basic Support – 12x5 Technical Support, available in 1-year term only
• Extended Support – 24x7 Technical Support, available in 1, 2, or 3 year terms
1-Year Combo SKU includes:
• Backup Exec license
• Corresponding VERITAS Technical Services Extended Support – 24 x 7
VERITAS Technical Services provides protection against frequent version upgrades while providing world-class,
Extended Technical Support. Enhanced technical support coverage may be purchased separately if customers
require a more comprehensive technical support arrangement.
VIP UPGRADES TO BACKUP EXEC 10.0
VIP customers who have maintenance will be notified by VERITAS about the release of Backup Exec 10.0 and will
be invited to update their license keys and download the latest version. Traditionally, VERITAS direct customers to
the https://my.veritas.com/productcenter.
For questions about upgrading, please refer to Upgrading Backup Exec licenses on Page 21.
Copyright © 2005 VERITAS Software Corporation. All rights reserved. VERITAS, Backup Exec, the VERITAS Logo and all other VERITAS product names and slogans are trademarks or
registered trademarks of VERITAS Software Corporation. VERITAS, Backup Exec and the VERITAS Logo Reg. U.S. Pat. & Tm. Off. Other product names and/or slogans mentioned
herein may be trademarks or registered trademarks of their respective companies.
23
VIP POINTS TO SAVINGS
The VIP program is based on accumulating points assigned to VERITAS products. Enrollment in the program
requires a small initial order so it's easy to qualify. Companies with significant software requirements can receive
volume discounts without committing to a forecast quantity.
VERITAS tracks point totals cumulatively for up to two years. Discounts are applied in four tiers illustrated as below:
Tier
A
B
C
D
E
Points
Discontinued
7 – 999
1,000 – 4,999
5,000 – 9,999
10,000 +
UNDERSTANDING VIP SKU'S
Since VERITAS VIP orders are placed through the commercial distribution channel, VARs / Resellers play an
important role in helping customers in placing their orders. When selling VERITAS VIP, remember to use the VIP
specific SKU listed on the VERITAS pricelist. The first letter on each SKU indicates the whether it is license only (A),
license and maintenance (S), or maintenance only (W). The second and third characters after the dash identify
these SKU’s and reference pricing levels LA, LB, LC, LD or LE that are available to the customer as they qualify.
Here is an example:
Backup Exec 10.0 for Windows Servers
Core License
VIP 1-Year Combo License
Upgrade from previous version of Agent for Exchange Server
to Backup Exec 10.0 for Windows Servers
VIP 1-Year Combo License
S130258-0LB000
S131278-0LDU55
Product #
Indicates Support
is included
VIP Level B
Indicates Base
License
Product #
Indicates Support
is included
VIP Level D
Indicates
Upgrade License
Copyright © 2005 VERITAS Software Corporation. All rights reserved. VERITAS, Backup Exec, the VERITAS Logo and all other VERITAS product names and slogans are trademarks or
registered trademarks of VERITAS Software Corporation. VERITAS, Backup Exec and the VERITAS Logo Reg. U.S. Pat. & Tm. Off. Other product names and/or slogans mentioned
herein may be trademarks or registered trademarks of their respective companies.
24
BACKUP EXEC FOR WINDOWS SERVERS AGENTS AND OPTIONS
LICENSING
BACKUP EXEC CLIENT ACCESS LICENSES (CAL)
Remote Agent (CAL) for Windows or Netware Servers
Remote Agent for Windows Servers expands network-wide data protection and optimizes data transfers for remote
Windows servers, including local Registry and System State information. Exclusive Agent Accelerator™ technology
maximizes backup and recovery performance by providing source-level compression and distributed processing at
the client. The result is reduced network traffic and maximized data throughput.
Remote Agent for Netware Servers incorporates remote NetWare server data protection and recovery into daily
backup and recovery activities. This agent offers 100 percent SMS compatibility and NDS bindery information for
NetWare servers. Exclusive Agent Accelerator technology maximizes backup and recovery performance by
providing source-level compression and distributed processing to reduce network traffic and maximize throughput.
Licensed:
Per Protected Remote Windows or NetWare Server
Remote Agent (CAL) for Linux or UNIX Servers
Provides high performance network-wide data protection for 32 and 64-bit remote Linux and UNIX servers. The
redesigned agent extends Backup Exec software’s advanced agent technology beyond Windows and Netware to
meet the need of the emerging business applications on Linux operating systems. This agent provides full or
incremental, or differential backup and restore of the following versions:
• Red Hat Advanced Server 2.1
• Red Hat Enterprise Linux AS, ES, WS 3.0
• SuSE Linux 8.0, 8.1, 8.2
• SuSE Linux Enterprise Server 8.2, 9.0
• Solaris (SPARC) 8,9
• Solaris (Intel) 8,9
• VMware GSX 3.1
Licensed:
Per Protected Remote Linux/UNIX Server
Workstation and Client Protection
Backup Exec software includes remote client protection for the following operating systems at no additional
charge:
Workstations(including Desktops/Laptops)
Other Workstation & Servers
Windows XP Home
UNIX – Solaris, AIX, HP-UX
Windows XP Professional
Linux – RedHat, SUSE, Mandrake, SCO, Caldera,
Windows 2000 Professional
Macintosh
Windows ME
Windows 98SE
The latest operating system support and the current agent and option platform support can be found at:
http://seer.support.veritas.com/docs/264484.htm.
Copyright © 2005 VERITAS Software Corporation. All rights reserved. VERITAS, Backup Exec, the VERITAS Logo and all other VERITAS product names and slogans are trademarks or
registered trademarks of VERITAS Software Corporation. VERITAS, Backup Exec and the VERITAS Logo Reg. U.S. Pat. & Tm. Off. Other product names and/or slogans mentioned
herein may be trademarks or registered trademarks of their respective companies.
25
BACKUP EXEC MEDIA SERVER OPTIONS
Central Admin Server Option
Provides simplified, centralized management of multiple Backup Exec media servers. A robust and scalable
solution, it enables centrally managed operations, load balancing, fault tolerance, monitoring and reporting for many
Backup Exec media servers in a Windows data center, distributed throughout the network, or at remote offices. The
Central Admin Server option makes Backup Exec simple to grow and simple to manage.
Licensed: Per Central Administration Server
Advanced Disk-based Backup Option
Enables faster backups and restores through advanced disk-based backup and recovery, including synthetic and
off-host backups to perform zero impact backups. Synthetic backups reduce backup windows and network
bandwidth requirements, and do not impact the original client. Additionally, Synthetic backups allow for quick client
restore from a single backup image – reducing the number of tapes and eliminate the need to restore from
incremental backups. The Off-host backup feature enables better backup performance and frees the remote
computer by processing the backup operation of the remote computer on a Backup Exec media server instead of on
the remote computer, or host computer.
Licensed: Per Media Server for synthetic backup
Per protected server for off-host backup
Advanced Open File Option™
Ensures files on local or remote servers are protected while in use. The VERITAS Backup Exec Advanced Open
File Option handles open files at the volume level and is seamlessly integrated into Backup Exec software. There is
no need to know which files are open ahead of time; just set a scheduled backup to use this option with a simple
mouse click. Additionally, it can backup multiple volumes in one job while creating a snapshot of only one logical
volume at a time. After the logical volume is snapped and backed up, the snapshot is deleted before the next logical
volume is snapped. This option increases the ability to meet the minimum quiet time needed to complete a
snapshot.
Advanced technology also integrates the ability to detect and leverage alternate frozen image technologies such as
Microsoft Volume Snapshot Service (VSS) on Windows Servers 2003 or VERITAS Volume Manager FlashSnap
for increased application availability. The Advanced Open File Option can be installed on a remote server, as well
as the media server.
Licensed:
Included:
Per Protected Server
One Remote Agent (CAL) for Windows Servers is enabled during installation. No additional
cost or serial number is required.
Open File Option for Remote NetWare Servers
Enhances file protection by helping to ensure that every file is protected even while in use (on a NetWare 4.2, 5.1,
6.0, and 6.5 traditional volume or NetWare 6.X NSS volumes and Windows servers, including Windows Server
2003). This option can handle open files at the volume level and is seamlessly integrated into VERITAS Backup
Exec software.
Licensed:
Per Protected Server
Desktop and Laptop Option
With the majority of business-critical information residing on employees workstations, desktop and laptop protection
is critical. The Desktop and Laptop Option delivers continuous data protection to desktops and laptops whether in
the office or on the road. Not only improving data protection and efficiency, this option enables users to restore their
own files, and maintains synchronization between multiple desktops and laptops so the most up-to-date file versions
Copyright © 2005 VERITAS Software Corporation. All rights reserved. VERITAS, Backup Exec, the VERITAS Logo and all other VERITAS product names and slogans are trademarks or
registered trademarks of VERITAS Software Corporation. VERITAS, Backup Exec and the VERITAS Logo Reg. U.S. Pat. & Tm. Off. Other product names and/or slogans mentioned
herein may be trademarks or registered trademarks of their respective companies.
26
are available on all of users’ computers. As the Desktop and Laptop Option does not require a stand alone server, it
easily integrates into existing IT infrastructure and policies, helping lower the total cost of ownership. The new pushinstall functionality from within Backup Exec simplifies deployment, and new user- specific backup reports, and
improves data visibility.
Licensed:
Per every 10 or 100 desktop/laptops protected
Admin Plus Pack Option™
With the release of VERITAS Backup Exec 10.0, Admin Plus Pack Option feature will become part of the Backup
Exec core product at no additional charge.
BACKUP EXEC ONLINE GROUPWARE AGENTS
Agent for Microsoft Exchange Server
Fast, flexible technology to protect vital Exchange Server 5.5, 2000 and 2003 data while the application is online.
This agent provides full or incremental, or differential backup and restore of embedded objects, attributes, and all
Outlook components. Restore can automatically mount the Exchange database upon completion of a restore job,
which ensures a valid database is brought back online quickly. Use of the Single Instance Storage feature
eliminates backup of duplicate information by storing only the first instance of attachments distributed to multiple
mailboxes.
When running on Microsoft Windows Server 2003, the Backup Exec Agent for Exchange Server has added support
for Microsoft Exchange Server 2003 Volume Snapshot (VSS) technology enabling the user to select either the
VERITAS or the Microsoft proprietary frozen image technology for protecting open files. The agent provides the
ability to perform consistency check before backup when using Microsoft Volume Shadow Copy Service.
Licensed:
Included:
Per Protected Exchange Server
One Remote Agent (CAL) for Windows Servers is enabled during installation. No additional
cost or serial number is required.
Agent for Microsoft SharePoint Portal Server
Safeguards a SharePoint Portal Server 2001 and 2003 corporate knowledgebase system with online, fast and
reliable data protection and recovery. SharePoint Portal Server 2003 introduces Server Farm configurations. These
new distributed configurations are fully supported by the enhanced agent. Protected portal components include the
Web Storage System, Search Service, Server Configuration files and the Applications folders. Restore options
include a full database and dependent data restores or redirection to an alternate SharePoint Portal Server.
Restores can be made to the original SPS information store or redirected to another SPS information store without
affecting other workspaces.
Licensed:
Included:
Per Protected SharePoint Portal Server
One Remote Agent (CAL) for Windows Servers and one SQL Agent are enabled during
installation. No additional cost or serial number is required.
Server Farm environment:
Licensed:
One Remote Agent (CAL) for Windows Servers is required per protected remote server, plus
any other agents required to fully protecting the server
Included:
One Remote Agent (CAL) for Windows Servers and one SQL Agent are enabled during
installation. No additional cost or serial number is required.
Agent for Lotus Domino
Integrates comprehensive data protection of vital Lotus Domino 5.x and 6.x messaging and collaboration databases
within daily backup activities. The backup and restore of partitioned and clustered Lotus Domino servers are also
supported. Using the native Domino backup API, this option integrates non-disruptive data protection of the
databases and transaction logs. Flexible restore options include database redirection and point-in-time “roll-back”
Copyright © 2005 VERITAS Software Corporation. All rights reserved. VERITAS, Backup Exec, the VERITAS Logo and all other VERITAS product names and slogans are trademarks or
registered trademarks of VERITAS Software Corporation. VERITAS, Backup Exec and the VERITAS Logo Reg. U.S. Pat. & Tm. Off. Other product names and/or slogans mentioned
herein may be trademarks or registered trademarks of their respective companies.
27
recovery of databases or transaction logs. Users also benefit from user-controlled recycling of the transaction logs
reducing manual intervention and speeding recovery. Together with Backup Exec core software, the Lotus Domino
agent performs the required data protection functions vital to the protection of Lotus Domino server data and
eliminates the need for separate administration and dedicated backup hardware.
Licensed:
Included:
Per Protected Lotus Domino Server
One Remote Agent (CAL) for Windows Servers is enabled during installation. No additional
cost or serial number is required.
BACKUP EXEC ONLINE DATABASE AGENTS
Agent for Microsoft SQL Server
Ensures business-critical databases and e-business data are protected in the event of application or hardwarebased corruption or loss. This agent provides SQL Server 7.0 and 2000 users’ granular protection on 32 and 64-bit
systems down to the individual database or file group. Execute differential backups as well as Transaction Log
backups with automatic truncation. Restore with one-pass recovery of the last full and any subsequent backup as a
single restore job or perform “rollback restores,” enabling a database to be recovered to a specific moment in time,
rather than a specific restore point based on the last backup job. Microsoft Virtual Device Interface (VDI) support
gives users the most dependable and fastest method available for complete SQL Server protection. The agent
supports Microsoft Volume Shadow Copy Service (VSS) snapshot technology to create point-in-time, recovery
consistent snapshots of SQL Server 2000 on Windows Server 2003. Consistency check can be performed before
backup when using Microsoft VSS snapshot provider.
Licensed:
Included:
Per Protected SQL Server
One Remote Agent (CAL) for Windows Servers is enabled during installation. No additional
cost or serial number is required.
Agent for Oracle on Windows Servers
Integrates non-disruptive data protection for business-critical Oracle 10g, 9i, 8i, and 8.x databases. Use advanced
features such as the granular protection of individual table spaces or a complete application/database backup and
the protection of archived redo logs and control files, without ever taking them offline.
Licensed:
Included:
Per Protected Oracle Server
One Remote Agent (CAL) for Windows Servers is enabled during installation. No additional
cost or serial number is required.
Agent for SAP R/3
Provides SAP certified data protection for business-critical SAP applications while the application is still online and
in use – supporting Oracle, MaxDB, and SQL databases. The Agent for SAP R/3 is a reliable solution that allows
Backup Exec software to provide both local and remote protection of databases running R/3 using the SAP (BC-BRI
BACKINT) interface for efficient data management.
Licensed:
Included:
Per Protected SAP R/3 Server
One Remote Agent (CAL) for Windows Servers is enabled during installation. No additional
cost or serial number is required.
BACKUP EXEC DISASTER RECOVERY OPTIONS
Intelligent Disaster Recovery™ Option
Saves recovery time by automating the traditional manual, error prone process. The Intelligent Disaster Recovery
Option automates server recovery, reducing the time to recovery and gets you back into business fast. Implement a
server recovery solution for both local and remote Windows servers, eliminating the need to first reload the entire
operating system of crashed servers. Using either diskette-based, CD-R/CD-RW or bootable tape, the Intelligent
Copyright © 2005 VERITAS Software Corporation. All rights reserved. VERITAS, Backup Exec, the VERITAS Logo and all other VERITAS product names and slogans are trademarks or
registered trademarks of VERITAS Software Corporation. VERITAS, Backup Exec and the VERITAS Logo Reg. U.S. Pat. & Tm. Off. Other product names and/or slogans mentioned
herein may be trademarks or registered trademarks of their respective companies.
28
Disaster Recovery Option will quickly recover downed servers enabling restores from the last complete backup set
including full, differential, incremental, and working set backups. The Intelligent Disaster Recovery Option integrates
directly with Microsoft’s Automated System Recovery (ASR) functionality in Windows Server 2003 and Windows XP
to provide complete disaster recovery on Windows servers. The comprehensive protection is available for remote,
LAN-based computers that use Intel 64-bit Itanium processors.
Licensed:
Per Protected Backup Server (for unlimited clients)
Intelligent Disaster Recovery™ Option for Remote NetWare Servers
Delivers the same automated, time-saving server recovery for NetWare servers by providing a simplified "point-intime" recovery solution for both local and remote NetWare 4.2, 5.x, and 6.x servers that may have been physically
damaged or reconfigured during an upgrade.
Licensed:
Per Protected Server
BACKUP EXEC STORAGE OPTIONS
Library Expansion Option™
Scale the media storage system by leveraging additional drives within multi-drive tape or optical autoloader/library
storage systems. This option’s Advanced Device and Media Management (ADAMM) technology provides extensive
configuration and management capabilities to include “lights-out” backup and restore operations, bar-code reader
and portal support for both SCSI and Fibre-attached devices. Users can partition autoloader slots to target backup
jobs to a specific slot.
Any Backup Exec media server will connect an unlimited number of individual “stand alone” backup drives, physical
or virtual, optical, or one single backup drive within one physical or virtual autoloader, library, robotic library or
robotic media changer. However, those devices with two or more drives require a separate Library Expansion
Option license for each additional drive beyond the first drive.
Within a storage area network (SAN), the first shared drive in a library, or bank of tape libraries, is recognized and
can be immediately utilized for backup and recovery operations. Each additional drive that is “shared” on the SAN
requires the use of a Library Expansion Option. This additional Library Expansion Option license key must be
installed on each Backup Exec server residing on the SAN to recognize the drive.
Fibre-direct attached storage devices with more than one drive are required to purchase a Library Expansion
Options license per each additional drive in a library.
Licensed:
Licensed:
Licensed:
Direct Attached - Per Each Additional Drive in a Library
SAN Attached - Per Each Additional Shared Drive on the SAN
Direct Attached Fibre Channel - Per Each Additional Drive in a Library
SAN Shared Storage Option™
This powerful LAN-free backup solution allows multiple distributed backup servers to centralize storage devices that
are connected over a switched fabric or iSCSI storage area network (SAN) for greater performance, efficiency and
fault tolerance. The SAN Shared Storage Option load balances job activity across shared devices from multiple
Backup Exec servers. The increased performance, backup speeds, and centralized management of media helps
lower the total cost of ownership. The SAN Shared Storage Option is a groundbreaking solution in manageability
and performance for large-scale, high-end storage environments.
Licensed:
Per backup server in SAN
Prerequisite: SAN Shared Storage Option, compatible hardware
Note:
Direct-attached fibre channel drives no longer require the SAN Share Storage Option
Other SAN Deployment Considerations
Copyright © 2005 VERITAS Software Corporation. All rights reserved. VERITAS, Backup Exec, the VERITAS Logo and all other VERITAS product names and slogans are trademarks or
registered trademarks of VERITAS Software Corporation. VERITAS, Backup Exec and the VERITAS Logo Reg. U.S. Pat. & Tm. Off. Other product names and/or slogans mentioned
herein may be trademarks or registered trademarks of their respective companies.
29
•
•
Disk Storage Devices – The SAN Shared Storage Option is not required for single, fibre channel (FC), direct
attached disk or FC-based disk arrays where backup servers do not share logical volume write access. In most
cases, Backup Exec deployments are using the disk devices/arrays as a staging device for backup to occur
from the disk array to tape.
Virtual Tape Libraries on the SAN – A SAN Shared Storage Option is required for SAN topologies using diskbased storage systems that emulate tape libraries with multiple virtual tape drives. In this hardware
configuration, Backup Exec servers cannot distinguish between what is a physical tape library versus a disk
array configured to resemble a tape library on the SAN. The Library Expansion Option is required for each
additional “drive” configured on the storage device and the SAN Shared Storage Option is required for each
Backup Exec server on the SAN utilizing the device.
Tivoli Storage Manager Option
With the release of VERITAS Backup Exec 10.0, Tivoli Storage Manager feature will become part of the Backup
Exec core product with no additional charge.
Copyright © 2005 VERITAS Software Corporation. All rights reserved. VERITAS, Backup Exec, the VERITAS Logo and all other VERITAS product names and slogans are trademarks or
registered trademarks of VERITAS Software Corporation. VERITAS, Backup Exec and the VERITAS Logo Reg. U.S. Pat. & Tm. Off. Other product names and/or slogans mentioned
herein may be trademarks or registered trademarks of their respective companies.
30
CLUSTER SERVER PROTECTION
Provides backup and recovery protection for servers in cluster server environment. A separate Backup Exec core
product, agent or option license is required for all ACTIVE servers or nodes only, whether they are physical or
virtual. Configurations that have passive, failover, or standby servers or nodes, which do not become active until
after the failover occurs, DO NOT require a separate Backup Exec license. The licensed Backup Exec products
from the original server or node are applied to what were originally standby or passive servers or nodes when they
became active via the fail-over process.
Configuration
Backup Exec Inside
the Cluster
Backup Exec
Outside the Cluster
Licensed
Active/Passive
ƒ One Backup Exec 10.0 for Windows Servers
ƒ Any other agents required to fully protect the server
(The same licenses can be used on passive nodes in an event of
failover)
Active/Active
ƒ One Backup Exec 10.0 for Windows Servers
ƒ One Remote Agent (CAL) for Windows Servers
ƒ Any other agents required to fully protect EACH node
(Must purchase one license for each option required to protect
each active node in a cluster)
Active/Passive
ƒ One Remote Agent (CAL) for Windows Servers
ƒ Any other agents required to fully protect the server
(The same licenses can be used on passive nodes in an event of
failover)
Active/Active
ƒ Two Remote Agent (CAL) for Windows Servers
ƒ Any other agents required to fully protect EACH node
(Must purchase one license for each option required to protect
each active node in a cluster)
VIRTUAL SERVER & VMWARE PROTECTION
Provides backup and recovery protection for the Microsoft Virtual Server and VMware environment where one
machine with multiple processors is configured into multiple virtual machines.
Licensed:
A separate Backup Exec for Windows Servers core product, agent, or option license is
required for the Host Virtual Machine to provide full protection for the host and any
applications or databases residing on the host machine.
Each guest virtual server requires a separate Remote Agent (CAL) for Windows Servers
and the corresponding application or database agents necessary to provide full protection
for each virtual server.
Copyright © 2005 VERITAS Software Corporation. All rights reserved. VERITAS, Backup Exec, the VERITAS Logo and all other VERITAS product names and slogans are trademarks or
registered trademarks of VERITAS Software Corporation. VERITAS, Backup Exec and the VERITAS Logo Reg. U.S. Pat. & Tm. Off. Other product names and/or slogans mentioned
herein may be trademarks or registered trademarks of their respective companies.
31
BACKUP EXEC FOR WINDOWS SMALL BUSINESS SERVER AGENTS AND
OPTIONS LICENSING
Advance Open File Option for Windows Small Business Server
Helps ensure that files on local or remote servers are protected even while in use. The VERITAS Backup Exec
Advanced Open File Option handles open files at the volume level and is seamlessly integrated into Backup Exec
software. It can backup multiple volumes in one job while creating a snapshot of only one logical volume at a time.
After the logical volume is snapped and backed up, the snapshot is deleted before the next logical volume is
snapped. This option increases the ability to meet the minimum quiet time needed to complete a snapshot.
Advanced technology also provides the ability to detect and leverage alternate frozen image technologies such as
Microsoft Volume Snapshot Service (VSS) on Windows Servers 2003 or VERITAS Volume Manager FlashSnap™
for increased application availability.
Licensed:
Per Protected Server
Library Expansion Option for Windows Small Business Server
Scale the media storage system by leveraging additional drives within multi-drive tape or optical autoloader/library
storage systems. This option’s Advanced Device and Media Management (ADAMM) technology provides extensive
configuration and management capabilities to include “lights-out” backup and restore operations, bar-code reader
and portal support for both SCSI and Fibre-attached devices. Users can partition autoloader slots to target backup
jobs to a specific slot.
Any Backup Exec media server will connect an unlimited number of individual “stand alone” backup drives, physical
or virtual, optical, or one single backup drive within one physical or virtual autoloader, library, robotic library or
robotic media changer. However, those devices with two or more drives require a separate Library Expansion
Option license for each additional drive beyond the first drive.
Licensed:
Direct Attached - Per Each Additional Drive in a Library
Desktop and Laptop Option for Windows Small Business Server
The Desktop and Laptop Option delivers continuous data protection to desktops and laptops whether in the office or
on the road. Not only improving data protection and efficiency, this option enables users to restore their own files,
and maintains synchronization between multiple desktops and laptops. As the Desktop and Laptop Option does not
require a standalone server, it easily integrates into existing IT infrastructure and policies, helping lower the total
cost of ownership. The new push-install functionality from within Backup Exec simplifies deployment, and new userspecific backup reports, and improves data visibility.
Licensed:
Per SBS Media Server
Remote Agent for Windows Small Business Server
Expand network-wide data protection and optimize data transfers for remote Windows servers, including local
Registry and System State information. Exclusive Agent Accelerator™ technology maximizes backup and recovery
performance, and reduces network traffic.
Licensed:
Per Protected Remote Windows Server
Note: The agents and options for VERITAS Backup Exec for Windows Small Business Server are specially
priced. Please review the pricing information in the New Licensing At-A-Glance section on Page 9.
Note: The agents and options for VERITAS Backup Exec 10.0 for Windows Small Business Server can be used
with either Microsoft Small Business Server 2003 Edition (Standard or Premium). They can only be used with
VERITAS Backup Exec for Windows Small Business Server.
Copyright © 2005 VERITAS Software Corporation. All rights reserved. VERITAS, Backup Exec, the VERITAS Logo and all other VERITAS product names and slogans are trademarks or
registered trademarks of VERITAS Software Corporation. VERITAS, Backup Exec and the VERITAS Logo Reg. U.S. Pat. & Tm. Off. Other product names and/or slogans mentioned
herein may be trademarks or registered trademarks of their respective companies.
32
SUPPORT OPTIONS FOR BACKUP EXEC
CONTRACT SUPPORT
VERITAS Technical Support offers three levels of annual support contracts that best fits the customers’ needs:
VERITAS Basic Support
VERITAS Basic Support is for small businesses that need consistent, basic support with timely software updates.
Customers include small offices and home offices with a limited number of users, running a single server with one
or two VERITAS products licensed where continuous uptime is not required. No IT activity is likely to take place
after regional business hours.
• Regional Business Hours telephone support (Regional Business Hours is defined as being from 0800 – 1800 on
workdays in the country where the VERITAS product is installed, excluding statutory holidays)
• Two Named Callers
• Software Updates and Patch Releases
• Electronic Support Services
VERITAS Extended Support
VERITAS Extended Support is for businesses that have an increased need for uninterrupted availability of their data
and require around-the-clock support. These customers are usually single-location, homogeneous environments
that run workgroup servers and multiple databases together with VERITAS products. IT activity during off-hours is
limited.
• Includes all VERITAS Basic Support features
• 24 x 7 Worldwide Telephone Support
• Six Named Callers
• Cooperative support services
VERITAS Business Critical Support
VERITAS Business Critical Support is for enterprises that need uninterrupted availability to data and applications at
all times, and who would experience immediate and measurable consequences from any disturbance to
productivity. These customers use VERITAS technology to support business-critical applications in a complex
environment. The VERITAS Business Critical Support infrastructure allows these enterprises to experience the full
availability of data and systems they demand.
The VERITAS Business Critical support offering is the highest level of support available to VERITAS end users.
• Includes all VERITAS Extended Support features
• 24 x 7 Global Support Account Management
• Web-Based Case Management
• Case History Reporting
• Quarterly On-Site visits by Support Account Manager
• On-Site Support Services (6 incidents for Severity 1 & 2 cases)
• Unlimited Named Callers
• Direct Access to Advanced Support Team
• Priority Call Queuing
When the customer purchases a Backup Exec product with Support/Maintenance, either combined with license (an
“S” or combo SKU - recommended) or separately (with a “W” SKU), they are entering into the Extended of
Technical Support contract respectively. Please note that some "W" SKUs only include Basic Support. For example:
W123456-0Lx2xx - This is the Extended Support SKU
W123456-0Lx1xx - This is the Basic Support SKU
We recommend Extended Support. All SKUs in this document include Extended Support
Copyright © 2005 VERITAS Software Corporation. All rights reserved. VERITAS, Backup Exec, the VERITAS Logo and all other VERITAS product names and slogans are trademarks or
registered trademarks of VERITAS Software Corporation. VERITAS, Backup Exec and the VERITAS Logo Reg. U.S. Pat. & Tm. Off. Other product names and/or slogans mentioned
herein may be trademarks or registered trademarks of their respective companies.
33
INCIDENT SUPPORT
Although customers should be encouraged to purchase annual support contracts, they may elect to purchase
Technical Support Incidents. Incidents allow customers to receive support only when they need assistance.
Customers may purchase support for a single incident, as needed, or in packs. The Incident support entitles the
customer to technical support services until that issue is resolved and/or is closed. Incident support enables
customers to call our Technical Support Engineers toll free. Prices for Incidents vary based on hours of availability,
standard business hours or continuous 24 x 7.
Incident Pack Support is sold in one, five, and 10-incident bundles. Each enables a customer to place a technical
support call during normal working hours (12 x 5). The Priority 10-Pack bundle allows customers to place their
support calls anytime of day or night.
ELECTRONIC SUPPORT
VERITAS Technical Support created a unique website devoted entirely to Backup Exec that provides customers
improved content and navigation. It offers a variety of innovative and useful features:
VERITAS Direct Assist for Backup Exec for Windows Servers
VERITAS DirectAssist is a state-of-the-art support tool developed for Windows-based versions of VERITAS Backup
Exec software. It can quickly search for diagnose and resolve many issues without ever requiring the customer to
contact VERITAS Technical Support. This application can also be used to instantly open support cases with
VERITAS Technical Support without picking up the telephone.
DirectAssist provides efficient, convenient troubleshooting and analysis of your VERITAS Backup Exec
environment, and can significantly reduce support resolution times.
Web KnowledgeBase
The VERITAS Web KnowledgeBase is the place to go with questions about VERITAS products. This searchable
database provides customers with quick and easy access to thousands of technical notes, articles and documents
written by storage management experts.
Email Support
Customers can obtain free e-mail support on Backup Exec products by visiting http://support.veritas.com/, and then
selecting the E-mail Support Icon, or by going directly to http://seer.support.veritas.com/email_forms.
E-mail Notification Service
Customer can automatically receive the latest technical news on their VERITAS Software products through our
email notification system. By subscribing to E-Mail Notification Services and selecting one or more of the 36 subject
areas, customers will receive up-to-date information on known issues, latest patches and updates for VERITAS
products.
Newsgroups
Our support newsgroups can help a customer streamline their environment by allowing them to exchange tips and
techniques about VERITAS products. Customers can share and gain expertise by utilizing one of the more than 50
different product solution-specific newsgroups. Some examples are:
ƒ
ƒ
ƒ
Software Updates & Downloads
Quick access to Drivers, Patches, Software downloads, Manuals and more in our Software Updates &
Downloads Section.
How To /Troubleshooting
Quickly locate key configuration and troubleshooting documents.
Software Alerts
View the latest notifications of critical issues that may affect your VERITAS products.
Copyright © 2005 VERITAS Software Corporation. All rights reserved. VERITAS, Backup Exec, the VERITAS Logo and all other VERITAS product names and slogans are trademarks or
registered trademarks of VERITAS Software Corporation. VERITAS, Backup Exec and the VERITAS Logo Reg. U.S. Pat. & Tm. Off. Other product names and/or slogans mentioned
herein may be trademarks or registered trademarks of their respective companies.
34
ƒ
ƒ
Error Message Resolution
Have an Error Message? Browse these documents regarding the most common error messages.
Compatibility & Reference
Learn what operating systems, platforms, and devices are compatible with your VERITAS software products.
PRODUCT UPGRADES
Backup Exec software upgrades are included as part of the Technical Support contract for all products/licenses
purchases with Support. Notification of product upgrades is announced to customers in a timely manner to those
listed on the original VIP license contract. Customers can then request their upgrade, and receive any relevant
license keys with the new release.
Copyright © 2005 VERITAS Software Corporation. All rights reserved. VERITAS, Backup Exec, the VERITAS Logo and all other VERITAS product names and slogans are trademarks or
registered trademarks of VERITAS Software Corporation. VERITAS, Backup Exec and the VERITAS Logo Reg. U.S. Pat. & Tm. Off. Other product names and/or slogans mentioned
herein may be trademarks or registered trademarks of their respective companies.
35
SUPPORT PROGRAM FEATURES BY LEVEL OF SERVICE
Program Level & Features
Basic
Extended
Business Critical
Supportability Assessment*
X
Impact Alerts*
X
Access to Technical Services Education*
X
One-day Training Needs Assessment*
X
VERITAS Education Discounts*
X
Web-based Case Management*
X
Support Account Management*
X
Quarterly Case History Reporting*
X
Direct Access to Advanced Support Team*
X
Priority Call Queuing*
X
On-site Support Services
VOS- Joint Escalation Center
Follow-the-Sun Case Resolution
(Additional Charge)
6 – Severity 1 & 2
(additional cost
thereafter)
X
X
X
X
(Regional Business
Hours Only)
24 x7
24 x 7
VOS – Joint Escalation Center
X
X
X
Remote Accessibility
X
X
X
Software Upgrades / Patch Releases
X
X
X
VERITAS DirectAssist
X
X
X
Web KnowledgeBase
X
X
X
E-Mail Notification Services
X
X
X
Support Newsgroups
X
X
X
Named Callers
2
6
Unlimited
Telephone Support
To review the latest Support Matrix, log on to: http://support.veritas.com/solutions/matrix.pdf
*Indicates exclusive availability to business critical customers only.
For additional information on VERITAS Technical Support solutions, please visit:
http://support.veritas.com/solutions
Copyright © 2005 VERITAS Software Corporation. All rights reserved. VERITAS, Backup Exec, the VERITAS Logo and all other VERITAS product names and slogans are trademarks or
registered trademarks of VERITAS Software Corporation. VERITAS, Backup Exec and the VERITAS Logo Reg. U.S. Pat. & Tm. Off. Other product names and/or slogans mentioned
herein may be trademarks or registered trademarks of their respective companies.
36
EDUCATIONAL OFFERINGS
VERITAS Education offers three specific products for customers looking to learn more about Backup Exec 10.0
software, improve their organizational efficiency, and increase their professional standing.
BACKUP EXEC 10.0 COURSE OVERVIEW
In this course, you will learn how to install Backup Exec™ 10.0 for Windows Servers, and identify new and
enhanced features. Based on customer feedback, each VERITAS Education course has been developed with our
new interactive scenario and tasked based approach to maximize learning. You will learn by solving real
challenges with a variety of helpful tools.
This comprehensive course covers the following topics:
• Definition of the architecture and concepts of Backup Exec
• Install and configure Backup Exec
• Manage devices and media
• Configure job policies and templates
• Complete a backup
• Complete a restore
• Monitoring and troubleshooting backup jobs
• Design a Backup Exec environment to fit your company’s needs
This course is recommended for anyone who is responsible for installing, configuring, and administering Backup
Exec 10.0 for Windows Servers. VERITAS Education offers this course through a variety of delivery methods –
Instructor-led, Virtual Academy, Web or CD-ROM.
COURSE OFFERINGS
Instructor-Led
Classroom training is the most effective way to gain the critical concepts and skills your technical team needs to
prepare for installation, configuration and troubleshooting. Class sizes are small (maximum 12), so all students get
the guidance of our certified instructors – professional teachers who also have extensive experience in the IT field.
For those professionals looking to get the most in-depth training on this latest, feature-rich release, the InstructorLed option is the way to go.
Virtual Academy
With VERITAS Virtual Academy you have all the benefits of instructor-led training without incurring the cost of
travel. Virtual Academy is a real instructor-led learning environment that incorporates live webcasts, self-study ondemand modules, hands-on labs, and expert mentoring. This flexible and customizable format delivers deep
knowledge transfer for lasting results, and is ideal for teams that may be spread across the globe.
Web-based training or CD-ROM
VERITAS Web-based training and CD-ROMs allow your team members to study and absorb the material at their
own pace. These self-paced courses are very effective tools for learning the basics or refreshing your team’s skills.
BACKUP EXEC CERTIFIED SPECIALIST PROGRAM
Certification enables individuals, and the companies who employ them, to increase their competitiveness with
strategic and proven storage management skills and expertise. Organizations benefit from a qualified team of
storage professionals that help lower operating costs and increase productivity. This globally focused program is
designed to ensure that VERITAS professionals possess consistent, high-performance, technical problem-solving
skills.
Copyright © 2005 VERITAS Software Corporation. All rights reserved. VERITAS, Backup Exec, the VERITAS Logo and all other VERITAS product names and slogans are trademarks or
registered trademarks of VERITAS Software Corporation. VERITAS, Backup Exec and the VERITAS Logo Reg. U.S. Pat. & Tm. Off. Other product names and/or slogans mentioned
herein may be trademarks or registered trademarks of their respective companies.
37
To get the most out of your training dollars, the VERITAS Certified Professional Program has also created a prebundled Backup Exec 10.0 Certification Pack delivered via a CD-ROM or web-based experience, and includes the
certification exam required to receive Backup Exec Specialist Certification.
Copyright © 2005 VERITAS Software Corporation. All rights reserved. VERITAS, Backup Exec, the VERITAS Logo and all other VERITAS product names and slogans are trademarks or
registered trademarks of VERITAS Software Corporation. VERITAS, Backup Exec and the VERITAS Logo Reg. U.S. Pat. & Tm. Off. Other product names and/or slogans mentioned
herein may be trademarks or registered trademarks of their respective companies.
38
SAMPLE CONFIGURATIONS
1. SMALL BUSINESS SERVER ENVIRONMENT
• 1 Windows 2000 Small Business Server running Microsoft Exchange and SQL Server
• 1 direct attached tape library with 2 drives
• 35 Windows 2000 Professional workstations
Customer wants:
• Quick recovery method for hardware failures
• Advanced protection for open files
• Protection for critical data on employee’s desktops and/or laptops
Configuration:
• 1 Backup Exec 10.0 for Windows Small Business Servers including:
• Core Backup Exec Software
• Exchange agent
• SQL agent
• Intelligent Disaster Recovery Option
• 1 Small Business Server Library Expansion Option
• 1 Small Business Server Advanced Open File Option
• 1 Small Business Server Desktop and Laptop Option
2. WINDOWS 2000 SERVER / NAS ENVIRONMENT
•
•
•
•
1 Windows Storage Server 2003 NAS Appliance (acts as a backup server)
1 Windows 2000 Server running SharePoint Portal Server 2003
1 direct attached library with 2 drives
45 Windows XP Professional and 2000 Professional desktops/laptops
Customer wants:
• Quick recovery method for hardware failures on all servers including NAS
• Document level protection for SharePoint Portal Server
• Advanced protection for open files on the NAS device
• Protection for critical data on employee’s desktops/laptops
Configuration:
• 1 Backup Exec 10.0 for Windows Servers
• 1 Library Expansion Option
• 1 Intelligent Disaster Recovery Option (IDR)
• 1 Agent for SharePoint Portal Server (includes Remote Agent CAL)
• 2 Advanced Open File Options (includes Remote Agent CALs)
• 5 Desktop and Laptop Option (10 desktops/laptops)
Copyright © 2005 VERITAS Software Corporation. All rights reserved. VERITAS, Backup Exec, the VERITAS Logo and all other VERITAS product names and slogans are trademarks or
registered trademarks of VERITAS Software Corporation. VERITAS, Backup Exec and the VERITAS Logo Reg. U.S. Pat. & Tm. Off. Other product names and/or slogans mentioned
herein may be trademarks or registered trademarks of their respective companies.
39
3. BACKUP EXEC UPGRADE IN WINDOWS 2000 ENVIRONMENT
•
•
•
•
4 Windows 2000 servers (1 Exchange Server, 1 SQL Server, 1 File/Print, 1 B/U running Backup Exec 9.1)
1 NetWare 6.0 Server
1 direct attached library with 4 drives
75 Windows 2000 desktops/laptops
Customer wants:
• Upgrade Backup Exec 8.5 to Backup Exec 10.0 for all Windows 2000 Servers
• Upgrade Exchange Agent for Exchange Server
• Upgrade SQL Agent for SQL Server
• Upgrade Open File protection for File/Print server
• Upgrade Remote agents for remaining Windows server
• Upgrade Library/drive support
• Add protection for open files on Netware server
• Add quick recovery method for hardware failures on all Windows 2000 servers
• Add protection for critical data on employee’s desktops/laptops
Configuration:
• 1 Upgrade to Backup Exec 10.0 for Windows Servers
• 1 Upgrade Agent for Exchange (includes CAL)
• 1 Upgrade Agent for SQL Server (includes CAL)
• 1 Upgrade for Open File Options (includes CAL)
• 1 Upgrade from Remote Agent for Netware Servers to Remote Agent for Windows or Netware Servers
• 1 New Open File Option for Remote Agent for Netware Servers
• 3 Upgrades for Library Expansion Options
• 1 New Intelligent Disaster Recovery Option (IDR)
• 8 New Desktop and Laptop Option (10 desktops/laptops)
Copyright © 2005 VERITAS Software Corporation. All rights reserved. VERITAS, Backup Exec, the VERITAS Logo and all other VERITAS product names and slogans are trademarks or
registered trademarks of VERITAS Software Corporation. VERITAS, Backup Exec and the VERITAS Logo Reg. U.S. Pat. & Tm. Off. Other product names and/or slogans mentioned
herein may be trademarks or registered trademarks of their respective companies.
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4. WINDOWS SERVER 2003 / WINDOWS 2000 / NETWARE/LINUX ENVIRONMENT
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4 Windows 2003 servers (3 SQL Servers, 1 web server)
15 Windows 2000 Servers (1 SharePoint Portal Server 2003, 2 Exchange Servers, 1 Oracle, 10 File/Print, 1 B/U)
1 direct attached library with 4 drives
5 NetWare 6.0 Servers
2 SUSE Linux Servers
350 Windows 2003 desktops/laptops
Customer wants:
• Quick recovery method for hardware failures on all servers
• Online backups for all Groupware and Database servers
• Synthetic Backups for 10 Windows 2000 File/Print server
• Protection for NetWare and Linux servers
• Advanced protection for open files on the Web and File/Print servers
• Protection for critical data on employee’s desktops/laptops
Configuration:
• 1 Backup Exec 10.0 for Windows Servers
• 3 Library Expansion Options
• 1 Intelligent Disaster Recovery Option for Windows Servers
• 1 Advanced Disk Based Option for Synthetics Backups
• 5 Additional Intelligent Disaster Recovery Option for Remote NetWare Servers
• 3 Agents for SQL Server (includes CALs)
• 1 Agent for SharePoint Portal Server (includes CAL)
• 2 Agents for Exchange (includes CALs)
• 1 Agent for Oracle (includes CAL)
• 11 Advanced Open File Options (includes CALs)
• 5 Remote Agents (CAL) for NetWare Servers
• 2 Remote Agents (CAL) for Linux/UNIX Servers
• 3 Desktop and Laptop Option (100 desktops/laptops)
• 5 Desktop and Laptop Option (10 desktops/laptops)
• Note: CAL’s included with Advanced Open File Option, SharePoint Portal Server, Oracle, SQL and Exchange Agents
negates the need to add Remote Agent licenses for this configuration.
Copyright © 2005 VERITAS Software Corporation. All rights reserved. VERITAS, Backup Exec, the VERITAS Logo and all other VERITAS product names and slogans are trademarks or
registered trademarks of VERITAS Software Corporation. VERITAS, Backup Exec and the VERITAS Logo Reg. U.S. Pat. & Tm. Off. Other product names and/or slogans mentioned
herein may be trademarks or registered trademarks of their respective companies.
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5. WINDOWS SERVER 2003 / WINDOWS 2000 SAN ENVIRONMENT
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6 Windows 2000 Servers on SAN (2 Exchange, 1 SharePoint, 2 File/Print, 1 for LAN B/Us)
2 Windows 2003 Servers on SAN running SQL Server
2 libraries on SAN with 2 SDLT drives each
19 Windows 2000 servers used for firewall, anti-virus, and other application hosting (Assumes the 19 Windows 2000 servers
are backed up to the single Windows 2000 B/U server on the SAN)
• 450 Windows 2000 Professional desktops/laptops
Customer wants:
• Centrally manage backup operations from one server
• To share Libraries on the SAN with all servers
• Quick recovery method for hardware failures on all servers
• Online backups for all Groupware and Database servers
• Off-host backups for SQL servers on SAN
• Advanced protection for open files on the File/Print servers
• Protection for critical data on employee’s desktops/laptops
Configuration:
• 1 Central Admin Server Option
• 8 Backup Exec 10.0 for Windows Servers
• 8 SAN Shared Storage Options
• 3 Library Expansion Options
• 8 Intelligent Disaster Recovery Options (IDR)
• 2 Advanced Disk-based Backup Options for Off-host SQL backup
• 2 Agents for Exchange (includes CALs)
• 1 Agent for SharePoint Portal Server (includes CAL)
• 2 Agent for SQL Server (includes CALs)
• 2 Advanced Open File Options (includes CALs)
• 19 Remote Agents (CAL) for Windows or NetWare Servers
• 4 Desktop and Laptop Options (100 desktops/laptops) and 1 Desktop and Laptop Options (10 desktops/laptops)
VERITAS Software Corporation
Corporate Headquarters
350 Ellis Street
Mountain View, CA 94043
650-527-8000 or 866-837-4827
For additional information about
VERITAS Software, its products, or the
location of an office near you, please call
our corporate headquarters or visit our
Web site at www.veritas.com.
Copyright © 2005 VERITAS Software Corporation. All rights reserved. VERITAS, Backup Exec, the VERITAS Logo and all other VERITAS product names and slogans are trademarks or
registered trademarks of VERITAS Software Corporation. VERITAS, Backup Exec and the VERITAS Logo Reg. U.S. Pat. & Tm. Off. Other product names and/or slogans mentioned
herein may be trademarks or registered trademarks of their respective companies.
42
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