Me and My Dell
Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better use of your product.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
© 2011-2018 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other
trademarks may be trademarks of their respective owners.
2018 - 02
Rev. A04
Contents
1 Setting up your computer...............................................................................................................................7
Connecting to the internet................................................................................................................................................7
Connecting to the internet using LAN.......................................................................................................................7
Connecting to the internet using WLAN................................................................................................................... 7
Connecting to the internet using WWAN................................................................................................................. 8
Setting up audio................................................................................................................................................................. 9
Configuring 5.1 and 7.1 audio....................................................................................................................................... 9
Connecting 5.1 speakers............................................................................................................................................ 10
Connecting 7.1 speakers..............................................................................................................................................11
Setting up your printer......................................................................................................................................................11
Windows 10 and 8.1..................................................................................................................................................... 11
Windows 7................................................................................................................................................................... 12
Setting up your webcam..................................................................................................................................................12
Integrated webcam.....................................................................................................................................................12
External webcam........................................................................................................................................................ 12
Setting up Bluetooth........................................................................................................................................................ 12
Connecting multiple monitors......................................................................................................................................... 12
Windows 10................................................................................................................................................................. 13
Windows 8................................................................................................................................................................... 13
Windows 7................................................................................................................................................................... 13
2 About your computer................................................................................................................................... 15
Power adapter...................................................................................................................................................................15
Battery............................................................................................................................................................................... 16
Coin-cell battery............................................................................................................................................................... 16
Touchpad............................................................................................................................................................................17
Display................................................................................................................................................................................ 17
Touch screen............................................................................................................................................................... 17
3D..................................................................................................................................................................................17
Wireless display........................................................................................................................................................... 17
Camera............................................................................................................................................................................... 17
Webcam....................................................................................................................................................................... 17
3D camera................................................................................................................................................................... 18
Intel RealSense 3D camera........................................................................................................................................ 18
Wireless display........................................................................................................................................................... 18
Keyboard............................................................................................................................................................................ 18
Physical keyboard....................................................................................................................................................... 18
On-screen keyboard.................................................................................................................................................. 20
Keyboard connection types...................................................................................................................................... 20
Service Tag and Express Service code......................................................................................................................... 20
Locating the label on your computer.......................................................................................................................20
Storage device.................................................................................................................................................................. 21
Internal storage devices............................................................................................................................................. 21
Contents
3
Removable storage devices.......................................................................................................................................21
Memory module............................................................................................................................................................... 23
System board....................................................................................................................................................................24
Chipset.............................................................................................................................................................................. 24
Processor.......................................................................................................................................................................... 24
Computer fan....................................................................................................................................................................24
Heat sink........................................................................................................................................................................... 25
Thermal grease.................................................................................................................................................................25
Video card......................................................................................................................................................................... 25
TV tuners.......................................................................................................................................................................... 25
Internal.........................................................................................................................................................................25
External....................................................................................................................................................................... 26
Speakers............................................................................................................................................................................26
2.1 Audio.......................................................................................................................................................................27
5.1 Audio.......................................................................................................................................................................27
7.1 Audio....................................................................................................................................................................... 27
Webcam.............................................................................................................................................................................27
Network.............................................................................................................................................................................27
Local Area Network....................................................................................................................................................27
Wireless Local Area Network.................................................................................................................................... 27
Wireless Wide Area Network.................................................................................................................................... 27
Wireless Personal Area Network.............................................................................................................................. 28
Modem........................................................................................................................................................................ 28
Router..........................................................................................................................................................................28
Network‑Interface Controller................................................................................................................................... 28
Wireless Local‑Area Network adapter.....................................................................................................................28
Wireless Wide Area Network adapter......................................................................................................................28
Bluetooth.....................................................................................................................................................................29
Near-Field Communication....................................................................................................................................... 29
3 Using your computer................................................................................................................................... 30
Charging the battery....................................................................................................................................................... 30
Using your keyboard........................................................................................................................................................ 30
Keyboard shortcuts....................................................................................................................................................30
Keyboard shortcuts for Windows 8.1 and Windows RT.........................................................................................32
Customizing your keyboard...................................................................................................................................... 32
Using numeric keypad on a laptop........................................................................................................................... 33
Using your touchpad........................................................................................................................................................34
Touchpad gestures.....................................................................................................................................................34
Using your touch screen................................................................................................................................................. 35
Touch screen gestures.............................................................................................................................................. 35
Using Bluetooth................................................................................................................................................................ 37
Pairing a Bluetooth device with your computer or tablet..................................................................................... 38
Using the webcam........................................................................................................................................................... 38
Capturing a still image............................................................................................................................................... 39
Recording a video...................................................................................................................................................... 39
Selecting the camera and microphone....................................................................................................................39
4
Contents
4 Ports and connectors...................................................................................................................................40
Audio..................................................................................................................................................................................40
Types of audio ports.................................................................................................................................................. 40
USB.................................................................................................................................................................................... 41
USB ports.................................................................................................................................................................... 41
USB standards............................................................................................................................................................42
eSATA................................................................................................................................................................................ 42
Visual Graphics Array.......................................................................................................................................................42
Digital Visual Interface..................................................................................................................................................... 43
DisplayPort........................................................................................................................................................................43
Mini DisplayPort......................................................................................................................................................... 43
Advantages of DisplayPort........................................................................................................................................43
HDMI................................................................................................................................................................................. 43
Advantages of HDMI................................................................................................................................................. 43
SPDIF.................................................................................................................................................................................44
5 Software and Applications........................................................................................................................... 45
Absolute............................................................................................................................................................................ 45
Getting Help on Absolute..........................................................................................................................................45
My Dell Downloads.......................................................................................................................................................... 45
Dell SupportAssist............................................................................................................................................................46
PC Check..........................................................................................................................................................................46
Solution Station................................................................................................................................................................46
Quickset............................................................................................................................................................................ 47
Installing Quickset...................................................................................................................................................... 47
NVIDIA 3D Applications...................................................................................................................................................48
Playing games in 3D...................................................................................................................................................48
Keyboard shortcuts....................................................................................................................................................48
DellConnect...................................................................................................................................................................... 48
6 Restoring your operating system................................................................................................................. 50
System recovery options................................................................................................................................................ 50
Dell Backup and Recovery.............................................................................................................................................. 50
Dell Backup and Recovery Basic...............................................................................................................................51
Dell Backup and Recovery premium........................................................................................................................ 52
Dell Factory Image Restore.............................................................................................................................................52
Accessing Dell Factory Image Restore.................................................................................................................... 53
Starting Dell Factory Image Restore........................................................................................................................53
System Restore................................................................................................................................................................53
Windows 10.................................................................................................................................................................54
Windows 8.1................................................................................................................................................................ 54
Windows 7.................................................................................................................................................................. 54
Operating System disc.................................................................................................................................................... 55
Reinstalling the operating system using the Operating System disc...................................................................55
System reinstall media...............................................................................................................................................55
Contents
5
7 Troubleshooting........................................................................................................................................... 57
Basic troubleshooting steps............................................................................................................................................57
Diagnostics........................................................................................................................................................................57
Pre-Boot System Assessment..................................................................................................................................57
Enhanced PSA........................................................................................................................................................... 58
LCD BIST.................................................................................................................................................................... 58
Beep codes................................................................................................................................................................. 59
8 BIOS............................................................................................................................................................60
Changing BIOS settings.................................................................................................................................................. 60
Entering BIOS setup program........................................................................................................................................ 60
Resetting BIOS password............................................................................................................................................... 60
Remove the CMOS battery......................................................................................................................................60
Use system‑board jumper......................................................................................................................................... 61
Changing the boot sequence.......................................................................................................................................... 61
Using boot menu.........................................................................................................................................................61
Using BIOS setup program........................................................................................................................................ 61
9 Getting help and contacting Dell..................................................................................................................62
Getting help...................................................................................................................................................................... 62
Self-help resources.................................................................................................................................................... 62
Contacting Dell.................................................................................................................................................................63
10 References................................................................................................................................................. 64
Computer maintenance...................................................................................................................................................64
Power management........................................................................................................................................................ 64
Configuring power settings...................................................................................................................................... 65
Configuring the power button behavior..................................................................................................................65
Dell Power Manager.................................................................................................................................................. 66
Improving battery life.......................................................................................................................................................66
Dell longevity mode....................................................................................................................................................66
Dell desktop mode......................................................................................................................................................67
Migration tips....................................................................................................................................................................67
Migrating from one Windows operating system to a newer Windows operating system.................................67
Ergonomic instructions....................................................................................................................................................67
Dell and the environment................................................................................................................................................ 68
Regulatory compliance policy......................................................................................................................................... 69
Contact details for regulatory compliance web site.............................................................................................. 69
Additional compliance information........................................................................................................................... 69
6
Contents
1
Setting up your computer
The setup procedure varies according to your computer. For setup instructions specific to your computer or tablet, see the Quick Start
Guide shipped with your computer or see the Setup and Specifications at www.dell.com/support.
Topics:
•
Connecting to the internet
•
Setting up audio
•
Setting up your printer
•
Setting up your webcam
•
Setting up Bluetooth
•
Connecting multiple monitors
Connecting to the internet
You can connect your computer to the internet using cable, DSL, dial‑up, or a WWAN connection. You may also install a wired or wireless
router to share your cable or DSL internet connection with multiple devices. Some cable and DSL modems also have built-in wireless
routers.
NOTE: Before connecting your computer to the internet using a cable or DSL modem, make sure your broadband modem and
router are configured. For information on setting up your modem and router, contact your internet service provider.
Connecting to the internet using LAN
1
Connect the Ethernet cable to the modem or router and to your computer.
2
Check for activity lights on the modem or router, and your computer.
NOTE: Some computers may not have activity lights.
3
Open your web browser to verify internet connection.
Connecting to the internet using WLAN
NOTE: Make sure Wi-Fi is enabled on your computer. For more information on enabling wireless on your computer, see the Quick
Start Guide shipped with your computer or see the Setup and Specifications at www.dell.com/support.
Windows 10
1
Click or tap the wireless icon in the notification menu.
2
Click or tap the network you want to connect to.
3
Click or tap Connect.
NOTE: Enter the network password, if prompted. You may have configured the network password while setting up the
router or the router may have a default network password. For details, contact the router manufacturer.
4
Turn on or off file sharing (optional).
Setting up your computer
7
Windows 8.1
1
Click or tap Settings in the charms sidebar.
2
Click or tap the wireless icon.
3
Click or tap the network you want to connect to.
4
Click or tap Connect.
NOTE: Enter the network password, if prompted. You may have configured the network key while setting up the router or
the router may have a default network key. For details, contact the router manufacturer.
5
Turn on or off file sharing (optional).
Windows 7
1
Click or tap the wireless icon in the notification menu.
2
Click the network you want to connect to.
3
Click Connect.
NOTE: Enter the network password, if prompted. You may have configured the network key while setting up the router or
the router may have a default network key. For details, contact the router manufacturer.
4
Turn on or off file sharing (optional).
Connecting to the internet using WWAN
WWAN connection does not require a modem or a router to allow your laptop or tablet to connect to the internet. The WWAN card on your
computer connects directly to the service provider’s network, like your mobile phone.
If you purchased a tablet with a network service contract, the internet may already be activated.
NOTE: Make sure Wi-Fi is enabled on your computer. For more information on enabling wireless on your computer, see the Quick
Start Guide shipped with your computer or see the Setup and Specifications at www.dell.com/support
Windows 10
1
Click or tap the wireless icon in the notification menu.
2
Click or tap the name of your mobile broadband network.
3
Click or tap Connect.
4
If prompted, type the access point name (APN) or PIN, the user name, and the password.
Windows 8.1
1
Click or tap Settings in the charms sidebar.
2
Click or tap the wireless icon in the notification menu.
3
Click or tap the network you want to connect to.
4
Click or tap Connect.
5
If prompted, type the access point name (APN) or PIN, the user name, and the password.
Windows 7
1
Click the Start icon, type Mobile Broadband Utility in the search box and press Enter.
8
Setting up your computer
2
In the Mobile Broadband Utility window, click Connect.
3
If prompted, type the access point name (APN) or PIN, the user name, and the password.
Setting up audio
Dell computers and tablets have built-in speakers that support 2‑channel audio. To use the built-in speakers, play the media and set the
volume to your desired level.
Dell computers and tablets also support a 3.5 mm audio port allowing you to connect external speakers. If you are setting up 2‑channel
audio, connect the speakers to the 3.5 mm headphone port or the audio port.
Dell desktops may support 5.1 or 7.1 audio. If you are setting up 5.1 or 7.1 audio, you must connect the speakers to the appropriate ports for
best audio output.
NOTE: For more information on the ports available on your computer or tablet, see the Quick Start Guide shipped with your
computer or see the Setup and Specifications at www.dell.com/support
NOTE: For best results, place the speakers as specified in the documents shipped with your speakers.
NOTE: On computers with a discrete sound card, connect the speakers to the connectors on the card.
Configuring 5.1 and 7.1 audio
Configure your computer to provide multi-channel audio output.
Windows 10 and 8.1
1
Type Audio in the search box.
NOTE: In Windows 10, click or tap the search icon to access the search box. In Windows 8.1, access the search charm to
access the search box.
2
Click or tap Manage audio devices.
3
Under the Playback tab, click or tap Speakers or Headphones.
4
Click or tap Configure and click or tap Test.
You should hear a tone from each speaker.
5
Click or tap Next, and follow the instructions on the screen.
Windows 7
1
Click the Start icon, type Sound in the search box and press Enter.
In the results list, click Sound. Or, click Start > Control Panel > Hardware and Sound > Sound.
2
Select Speakers, and click Configure.
The Speaker Setup window appears.
3
Under the Playback tab, click or tap Speakers or Headphones.
4
Select a speaker configuration under Audio channels: and click Test.
You should hear a tone from each speaker.
5
Click Next, and follow the instructions on the screen.
Setting up your computer
9
Connecting 5.1 speakers
Figure 1. Connecting 5.1 speakers
1
Rear audio connector on the computer
2
Center/LFE surround out on the computer
3
Front audio connector on the computer
4
5.1 channel audio cable
5
Center/LFE surround out on the speaker
6
Front audio connector on the speaker
7
Rear audio connector on the speaker
10
Setting up your computer
Connecting 7.1 speakers
Figure 2. Connecting 7.1 speakers
1
Rear audio connector on the computer
2
Center/LFE surround out on the computer
3
Side audio connector on the computer
4
Front audio connector on the computer
5
7.1 channel audio cable
6
Center/LFE surround out on the speaker
7
Front audio connector on the speaker
8
Rear audio connector on the speaker
9
Side audio connector on the speaker
Setting up your printer
You can connect a printer to the USB port on your computer. Some printers may also support Wi-Fi and Bluetooth connections.
NOTE: The features of the printer and the steps to install may vary depending on the printer model. For more information on
setting up the printer, see the documentation shipped with your printer.
•
If you are installing a wired printer, connect the printer to your computer using the USB cable before performing these steps.
•
If you are installing a wireless printer, follow the instructions in the documentation of your printer.
Windows 10 and 8.1
1
Type Devices in the search box.
NOTE: In Windows 10, click or tap the search icon to access the search box. In Windows 8.1, access the search charm to
access the search box.
2
Click or tap Devices and Printers.
3
Click or tap Add a printer.
The Add a device window appears.
4
Follow the instructions on the screen.
Setting up your computer
11
NOTE: If your printer is installed, it should appear in the list on the right side. If your printer is not in this list, click or tap
Add a device at the top of the device list. Select your printer from this list to install it. For more information on setting up
the printer, see the documentation shipped with your printer.
Windows 7
1
Click Start > Devices and Printers.
2
Click Add a Printer.
The Add Printer window appears.
3
Follow the instructions on the screen.
NOTE: You may be prompted to install the printer driver while adding your printer. Use the printer-driver media, or
download the drivers from the printer manufacturer’s website. For more information on setting up the printer, see the
documentation shipped with your printer.
Setting up your webcam
Integrated webcam
The integrated webcam is present on the laptop display or external display. If you order the webcam along with your computer, the drivers
and software are installed when you receive your computer. Use the media shipped with the computer only to reinstall them. For more
information, see Using the webcam.
External webcam
Use the media that is shipped with your webcam to install the drivers and other required software to use all the features of your webcam.
For more information, see the documentation shipped with your webcam.
Setting up Bluetooth
You can enable Bluetooth on your computer by turning on the wireless. Most computers and tablets are shipped with a built-in Bluetooth
card. For more information about pairing your device with your computer, see Using Bluetooth.
NOTE: To find out if your computer or tablet has an internal Bluetooth card, see the Quick Start Guide shipped with your
computer or see the Setup and Specifications at www.dell.com/support
Connecting multiple monitors
Most desktop PC graphics or video cards can support two or more monitors, depending on the graphics card and PC specifications.
Typically, laptop PCs can support up to two monitors depending on the PC specifications. Identify the type of video connectors available on
your computer or laptop. The number of video connectors depends on the type of graphics card that is installed in the computer or laptop.
1
Connect the power cord to the monitor and the wall outlet.
2
Connect a video cable from the monitor to the video connector on your computer or laptop.
3
Turn on the power on the monitor and your computer or your laptop.
12
Setting up your computer
Windows 10
Once the cables are connected securely, your computer should automatically detect and display the desktop screen on the connected
monitors. You can now select the display style that best suits your needs.
Microsoft Windows provides multiple display style options on how the desktop screen is displayed across multiple monitors that are
connected to your PC.
•
PC Screen only—Use only display 1 and show nothing on display 2. The second monitor is ignored and only the primary monitor is
used.
•
Duplicate (also called Clone mode)—Show the entire desktop on both displays. The second or other monitors mirror the primary
monitor.
•
Extend—Stretch the desktop across the two displays. The desktop screen of your PC is extended across all the detected monitors and
enables you to have a desktop screen that spans across all monitors.
•
Second Screen only—Use only display 2 and show nothing on display 1. The primary monitor will be disabled and only the second
monitor will be used.
Windows 8
Windows mode
1
Invoke Windows Charms by swiping in from the right or moving the mouse cursor to one of the right-hand side corners.
2
Choose Devices.
3
Select Second Screen.
4
Select any of the following options:
•
PC Screen only—Use only display 1 and show nothing on display 2. The second monitor is ignored and only the primary monitor is
used.
•
Duplicate (also called Clone mode)—Show the entire desktop on both displays. The second or other monitors mirror the primary
monitor.
•
Extend—Stretch the desktop across the two displays. The desktop screen of your PC is extended across all the detected
monitors and enables you to have a desktop screen that spans across all monitors.
•
Second Screen only—Use only display 2 and show nothing on display 1. The primary monitor will be disabled and only the second
monitor will be used.
Traditional desktop mode
1
Go to the Control Panel and choose Display.
2
Choose Change Display Settings on the left.
3
In the Change Display Settings window, click and drag the virtual monitors to mimic your physical setup.
4
Click OK to finish.
Windows 7
1
Close all open programs.
2
Hold down the Windows logo key and press the P key on your keyboard.
3
Select one of the following options:
•
Computer only—Show the screen image only on your laptop monitor.
Setting up your computer
13
14
•
Duplicate—Duplicate your laptop screen image on both monitors based on the monitor with the lower resolution.
•
Extend—Move a window from one monitor to the other by clicking the Title Bar of the window and dragging the window to a
new location.
•
Projector only—Typically chosen when your laptop is used as a desktop computer, so you can enjoy the higher resolution of a
large external monitor.
Setting up your computer
2
About your computer
This section provides more information on the components which can be found in your computer.
Topics:
•
Power adapter
•
Battery
•
Coin-cell battery
•
Touchpad
•
Display
•
Camera
•
Keyboard
•
Service Tag and Express Service code
•
Storage device
•
Memory module
•
System board
•
Chipset
•
Processor
•
Computer fan
•
Heat sink
•
Thermal grease
•
Video card
•
TV tuners
•
Speakers
•
Webcam
•
Network
Power adapter
Power adapters are used to supply power to portable computers, tablets, and certain desktop computers. The Dell power-adapter kit
consists of the power adapter and the power cable. The power‑adapter rating (90 W, 65 W, and so on) depends on the device it is
designed for, and the power cable varies based on the country where the power adapter is shipped.
CAUTION: To avoid damaging your computer, it is recommended to use only the power adapter shipped with your device or a
Dell‑approved replacement power adapter.
About your computer
15
Battery
Batteries are classified by their power ratings, such as 45 WHr, 65 WHr, and so on. The battery allows you to use your device when it is not
connected to a power outlet. The life cycle of the battery is the number of times it can be discharged and recharged without affecting the
operating time significantly. After the battery life-cycle reaches its end of life, you must replace the battery. Depending on the computer
model, the battery on your computer may be user-replaceable or may require a Dell service technician to replace.
NOTE: High-capacity batteries generally have a longer life-cycle, since you need to charge high-capacity batteries less often
compared to low capacity batteries.
NOTE: For tips on improving the battery life, see Improving battery life.
Coin-cell battery
Coin-cell battery provides power to the Complementary Metal‑Oxide Semiconductor (CMOS) chip while the computer is turned off. The
CMOS chip contains the time, date, and other configuration information about your computer. Under normal usage conditions, the coin-cell
battery can last for several years. Factors affecting the coin‑cell battery life are the type of system board, temperature, the time for which
the computer is powered off, and so on.
16
About your computer
Touchpad
A touchpad is available on most laptops and provides the functionality of a mouse. It has a touch-sensitive surface that senses the motion
and position of your fingers. You can use the touchpad to move the cursor, drag or move selected items, and click by tapping the surface.
Gesture‑enabled touchpads support gestures such as zoom, pinch, rotate, scroll, and so on. You can also purchase external touchpads. A
precision touchpad is a new class of input device that provides high precision pointer input and gesture functionality. Precision touchpads
interact with the operating system directly without the need for a driver.
NOTE: For more information, see Using your touchpad.
Display
Displays are classified according to their screen size, resolution, color gamut, and so on. Generally, a screen with higher resolution and
better color support provides better image quality. Some external displays also have USB ports, media-card readers, and so on. Displays
may also support features such as, touch screen, 3D, and wireless connection.
Touch screen
Touch screen is a display device that lets you interact with the objects on the screen by touching the display instead of using a mouse,
touch pad, or a keyboard. You can operate a touch screen with a finger, or another passive object, such as a stylus. Touch screens are
commonly used in phones, tablets, computers, and so on. Commonly used touch screen technologies are capacitive touch and resistive
touch.
NOTE: Touch screen may not be supported on all computers.
NOTE: For more information, see Using your touch screen.
3D
3D-capable displays can display 3D images and videos. 3D works by presenting separate 2D images to the left and right eye. These images
are combined and interpreted by the brain as one image with depth.
NOTE: You may need specially designed 3D glasses to view 3D images.
Wireless display
The wireless display feature enables you to share your computer display with a compatible TV without the use of cables. To check if your
TV supports this feature, see the documentation of the TV.
NOTE: Wireless display may not be supported on all computers. For more information, see www.intel.com.
Camera
Webcam
The webcam enables you to video chat, capture photos, and record videos.
About your computer
17
3D camera
You can use a 3D camera to capture and stream 3-dimensional images, making it possible to perceive distance, size, dimensions of objects
through the built-in sensors. This feature enables enhanced interactivity during video conferencing, online gaming, and so on.
Intel RealSense 3D camera
RealSense cameras feature three lenses, a standard 2D camera for regular photo and video, along with an infrared camera and an infrared
laser projector. The infrared parts allow RealSense to see the distance between objects, separating objects from the background layers
behind them and allowing for much better object, facial, and gesture recognition than a traditional camera. The devices are available in
three options: front-facing, rear‑facing, and snapshot.
Wireless display
The wireless display feature enables you to share your computer display with a compatible TV without the use of cables. To check if your
TV supports this feature, see the documentation of the TV.
NOTE: Wireless display may not be supported on all computers. For more information, see www.intel.com.
Keyboard
Keyboards allow you to type characters and perform special functions using shortcut keys. The number of keys and the characters available
may differ based on the country where the keyboard is shipped. Laptops have built-in keyboards. Tablets generally have on-screen
keyboards and some tablets also support external keyboards. Dell desktops have an external keyboard connected using USB or wireless
signals.
The common keys available on the keyboard are:
•
Alphanumeric keys for typing letters, numbers, punctuation, and symbols
•
Multimedia and application shortcut keys
•
Control keys such as Ctrl, Alt, Esc, and the Windows key
•
Shortcut keys to perform specific tasks or to launch specific features
•
Function keys, F1 through F1
•
Navigation keys for moving the cursor around in documents or windows
Physical keyboard
Physical keyboards are used with laptop and desktop computers. Laptops generally have a built-in keyboard. External keyboards are
generally used with desktop computers. Some keyboards may have features such as keys for volume adjustment, application shortcuts,
built-in touch pad, programmable shortcut keys, back-light, and so on.
18
About your computer
Keyboard backlight
The backlight present on some physical keyboards illuminates the symbols on the keys for using the keyboard in dark environments. You can
turn on the backlight manually or configure the backlight to turn on automatically when your computer is placed in a dark environment.
The backlit keyboards on Dell laptops have different lighting states. Press the Fn and the right-arrow key to switch between the various
lighting states. RGB backlit keyboards are lighted by RGB light per key on the keyboard. You can configure the settings of the backlight to
suit your in-game actions.
NOTE: Backlit keyboard may not be available on all computers. To check if backlit keyboard is available on your computer, see the
Quick Start Guide shipped with your computer or see the Setup and Specifications at www.dell.com/support.
About your computer
19
On-screen keyboard
On-screen keyboards are available on almost all computers and tablets. However, they are used in touch screen devices such as tablets and
all-in-one computers. You can select the keys using a mouse or by touching the keys on a touch screen.
Keyboard connection types
Keyboards can be connected to your computer with a cable (wired) or using wireless signals (wireless).
Wired
Wired keyboards are connected to the computer using a cable (generally USB) and do not require additional power source, such as
batteries.
Wired
Wireless keyboards use Radio Frequency (RF) or Bluetooth (BT) to connect to your computer. Cable clutter is reduced and gives you the
flexibility to use the keyboard from a more comfortable position within a few meters from the computer. Such keyboards require batteries
to operate.
A keyboard that uses RF technology usually ships with a receiver that you must connect to your computer. Bluetooth keyboards can pair
with your computer’s built-in Bluetooth card or an external Bluetooth adapter.
Service Tag and Express Service code
You can find the Service Tag and the Express Service Code of your computer using one of the following:
•
Label on the computer or tablet
•
SupportAssist tile on your computer. For more information, see Dell SupportAssist.
•
Dell support website at www.dell.com/support
•
BIOS setup program
Locating the label on your computer
Laptops—Bottom of the laptop under system badge, or in battery bay
Desktops—Back or top of the computer chassis
Tablets—Back or bottom of the tablet
NOTE: For the specific location of the label on your device, see the Quick Start Guide shipped with your computer or see the
Setup and Specifications at www.dell.com/support.
Dell support website
1
Go to www.dell.com/support.
2
Click or tap Detect Product, and follow the instructions on the screen.
20
About your computer
BIOS setup program
1
Turn on or restart your computer.
2
When the DELL logo is displayed, watch for the F2 prompt to appear and then press F2 immediately to enter BIOS setup program.
NOTE: The F2 prompt stays active only for a short time. If you miss the prompt, wait for your computer to boot up to the
desktop, then turn off your computer and try again.
3
Navigate to the Main tab and look for Service Tag. For more information about BIOS setup program, see the Service Manual of your
computer at www.dell.com/support.
Storage device
Storage devices allow you to store data for later use. Storage devices can be internal or external. Most storage devices store data until you
manually delete the data. Examples of storage devices are hard‑disk drives (HDD), solid‑state drives (SSD), optical-disc drives, flash drives,
and so on.
Internal storage devices
Internal storage devices are installed on your computer and generally cannot be removed while the computer is turned on. The most
common internal storage devices are hard-disk drives—HDDs and solid-state drives—SSDs. HDDs and SSDs use SATA interface to
transfer information. SSDs are also physically similar to HDDs, which makes them compatible with existing computers. HDDs contain disk
platters. SSDs use flash memory which makes SSDs faster, quieter, energy-efficient, and shock resistant.
Removable storage devices
Storage devices that can be removed from your computer without turning off your computer are called removable storage devices.
Commonly used removable storage devices include:
•
Optical discs
•
Memory cards
•
Flash drives
•
External hard drives
Optical drives and discs
Your computer may support a DVD RW or a DVD RW and Blu-ray combo drive. Optical discs can be read-only, write-once, or re-writeable.
Some of the common types of drives are:
•
Blu-ray writer—Reads and writes to Blu-ray Discs, DVDs, and CDs.
•
Blu-ray reader + DVD RW combo—Reads Blu-ray Discs. Reads and writes to DVDs and CDs.
•
DVD RW—Reads and writes to DVDs and CDs.
Memory cards
Memory cards, also referred to as media or flash cards, use flash memory to store data. They are re-writable, fast, and retain data even
when power supply is cut off. They are commonly used in devices such as digital cameras, mobile phones, media players, gaming consoles,
and so on. Your computer may have a media-card reader to read and write to these cards.
Some common types of memory cards are:
About your computer
21
Table 1. Examples of common types of memory cards
Secure Digital (SD)/Secure Digital High Capacity (SDHC)
Secure Digital Extended Capacity (SDXC) [card with Ultra High
Speed (UHS)]
Secure Digital miniSD
Multimedia Card (MMC)
MultiMedia Card plus (MMC+)
MultiMedia Card (MMC) Mobile
RS MMC
Extreme Digital (xD)
22
About your computer
Memory Stick XC (MSXC)
Compact Flash I, II/Compact Flash MD
Memory Stick Duo
Memory Stick Pro Duo
Memory Stick Pro-HG Duo
Memory Stick (MS)/Memory Stick Pro (MS Pro)
Smart Media/Smart Media XD
Memory module
A memory module stores temporary data that your computer needs to perform tasks. Any file or application loads in the memory modules
before you can open or use them. Memory modules are categorized based on their capacity (in GB) and speed (in MHz). Faster and higher
amount of memory generally provides better performance. Common memory‑module types are:
•
Dual In-line Memory Module (DIMM)—Used in desktop computers.
•
Small Outline Dual In-line Memory Module (SODIMM)—Smaller in size than DIMMs. Generally used in laptop computers. However
SODIMM may also be used in some compact desktops and all-in-one computers.
About your computer
23
System board
A system board forms the central part of computers. All other devices connect to the system board to be able to interact with each other.
The system board holds various controllers and connectors that help in exchange of data among various components of the computer. A
system board may also have integrated graphics, sound, and network capabilities. Some important components of a system board are:
•
Processor socket
•
Memory-module connectors
•
Expansion‑card slots
•
CMOS to store the BIOS
Chipset
The chipset controls the components on the system board and enables communication between various components. Generally, the
chipset is part of the system board. However, with some new generation processors, the chipset may be integrated in the processor.
Processor
Processors receive data and instructions from applications and process the data as requested by the software. Processors are designed
specifically for desktops, laptops, mobile devices, and so on. Generally, the processor designed for one type of device cannot be used on
another type of device. Processors designed for laptops and mobile devices consume less power compared to the processors designed for
desktops or servers.
Processors are mainly classified based on:
•
Number of processing cores
•
Speed or frequency measured in GigaHertz (GHz) or MegaHertz (MHz)
•
On-board memory, also referred to as cache
These aspects also determine the performance of the processor. Higher values generally mean better performance. Some processors may
be integrated on the system board. Some of the processor manufacturers are Intel, AMD, Qualcomm, and so on.
Computer fan
A computer fan cools the internal components of a computer by expelling hot air from the computer. Computer fans are commonly used to
cool components that have high power consumption and thus generate a high amount of heat. Keeping the components cool helps in
protecting them from overheating, malfunctioning, and damage.
24
About your computer
Heat sink
Heat sinks are used to dissipate heat generated by the processor, some high-end graphics cards, and on-board chipsets. Heat sinks
generally have a fan mounted above or beside them to increase airflow. A heat sink is made up of fins or blades instead of a single block of
metal. This helps increase the surface area for increased heat dissipation. A layer of thermal grease is applied between the processor or
graphics card and the heat sink for easy exchange of heat.
Thermal grease
Thermal grease, also called thermal gel or thermal compound, is used to create a heat-inductive layer between a processor and heat sink.
Applying thermal grease between the processor and heat sink increases the heat transfer from the processor to the heat sink, as the
thermal grease has better conductivity than air.
Video card
Video cards process graphics data and send video output to a display device such as a monitor or projector. Video cards can be of two
types:
•
Integrated–Often referred to as on-board video card, it is integrated on the system board. In some computers, the video card is
integrated on the processor. Integrated video cards generally share the system memory (RAM) and the may also utilize the processor to
perform video processing.
An Accelerated Processing Unit (APU) is integrated on the same die as the processor and provides higher data transfer rates while
reducing the power consumption.
•
Discrete– Discrete video cards are installed separately on the systemboard. Discrete video cards have dedicated memory on the
cardsand generally provide higher performance than integrated videocards. These cards are best suited for graphic intensive
applications,high‑definition video games, and so on.
NOTE: When a discrete video card is installed on a computer that also has an integrated video card, the integrated video card
is disabled by default. Use the BIOS setup program to select which card to use.
Switchable graphics allow computers equipped with both a low‑power integrated graphics chip, and a high‑power discrete graphics card to
switch between either cards, depending on the load and requirements.
TV tuners
You can use TV tuners to watch television on your computer. TV tuners are available for desktop and laptop computers as internal or
external devices.
NOTE: TV tuners are not supported in all computers.
Internal
•
PCI-E
•
PCI
About your computer
25
External
•
USB
•
PC Card
•
ExpressCard
TV tuners are mostly standalone, however some video cards also have built-in TV tuners. For more information on using TV tuners, see the
documentation for the TV tuner.
Speakers
Laptops and tablets have built-in speakers for audio output. Desktops also have a built-in speaker. However, they are used only to produce
beeps to indicate errors or failures.
You can also connect external speakers to your computer or tablet. Speakers may support 3.5 mm audio connector, USB, or wireless
connection to your computer.
Speakers are generally categorized by the number of audio channels they support such as; 2, 2.1, 5.1, 7.1, and so on. The digit before the
decimal point indicates the number of channels and the digit after the decimal indicates the sub-woofer.
NOTE: Your sound card and speakers must support 5.1/7.1 channels for producing 5.1/7.1 channel audio.
26
About your computer
2.1 Audio
2.1 refers to a system with two speakers (left and right channel) and one subwoofer.
5.1 Audio
5.1 refers to the number of audio channels in most surround-sound configurations. A 5.1 audio system uses five main audio channels (front
left, front right, center, left surround, and right surround) and one low-frequency audio channel.
7.1 Audio
7.1 refers to the number of audio channels in high-end surround-sound configurations. A 7.1 audio system uses two additional speakers (rear
left and rear right) in combination with the 5.1 audio system. For more information on setting up audio, see Setting up audio.
Webcam
A webcam enables you to capture videos and photos, and can also be used for video calls. Your display may have a built-in webcam or you
can connect external webcam to your computer. Camera quality is mainly defined by the number of pixels it can capture.
To use the webcam, you must install webcam drivers and software. If you ordered the webcam along with your computer, the drivers and
software are generally installed when you receive your computer. For more information on setting up the webcam, see Setting up your
webcam.
Network
A network allows you to connect your devices with each other and to the internet. These devices include computers, tablets, phones,
printers, and other peripherals. You can set up your network using cables (LAN) or using wireless devices (WLAN). Networks can be set up
using Ethernet, Wi-Fi, WWAN, Bluetooth, and so on.
Local Area Network
Replace this text with your content. Devices are connected using Ethernet cables and cover a relatively small area, generally within a house
or a building.
Wireless Local Area Network
Devices are connected wirelessly and cover a relatively small area, generally within a house or a building. The wireless connection used for
setting up WLAN is generally Wi-Fi (802.11x where x refers to the different 802.11 protocols).
Wireless Wide Area Network
Also known as Mobile Broadband, this service is generally provided by the phone companies for use on mobile devices. A mobile device or
laptop must support WWAN technology to connect to this network.
About your computer
27
Wireless Personal Area Network
Devices are generally connected wirelessly using Bluetooth, RF, Near-Field Communication (NFC), and so on. This type of network
generally operates within a few feet of the devices. To connect your computer or tablet to the internet, see Connecting to the internet.
Modem
Modems allow you to connect your computer or router to the internet. Modems can be analog (dial-up) or digital (DSL or cable). DSL or
cable modems are generally provided by your internet service provider.
•
Dial-up modem—Electronic devices that convert analog phone signals into digital signals that the computer can process and digital
computer signals into analog signals that can be transmitted over the telephone lines. Dial-up modems can be internal or external.
•
Digital modem—Used to send and receive data to and from a digital telephone line, like Digital Subscriber Line (DSL) or Integrated
Services Digital Network (ISDN).
Router
A router is a device that forwards data between computer networks. The most familiar type of routers are home and small office routers
that allow you to share your internet connection between multiple devices at the same time.
Routers can be wired or wireless. A wired router allows you to connect your computer using a Ethernet (RJ45) cable. Most wired home
routers have four ports allowing you to connect up to four computers to the internet at the same time. A wireless router uses Wi‑Fi
technology allows you to wirelessly connect your phones, tablets, computers, and other devices to the network.
Wireless routers can connect to several devices at the same time. For more information, see the documentation for your router.
Network‑Interface Controller
Network‑Interface Controllers (NIC), also referred to as network adapters or Local‑Area Network (LAN) adapters, connect to a network
using an Ethernet cable. NICs can be internal (integrated to the system board) or external (expansion cards). Most new computers have
integrated network adapters.
Wireless Local‑Area Network adapter
WLAN adapters use Wi‑Fi technology and allow your devices to connect to a wireless router. Your computer may have an internal
(expansion cards or integrated to the system board) or an external WLAN adapter.
Wireless Wide Area Network adapter
Wireless Wide Area Network (WWAN) controllers allow wireless connectivity through cellular tower technology. This technology is mainly
available on phones, tablets, and business-class laptops. A SIM card and a service contract may be required for WWAN connectivity.
28
About your computer
Bluetooth
Bluetooth allows you to connect other Bluetooth-enabled devices to your computer or tablet, over a short distance. Bluetooth devices may
include phones, headsets, keyboard, mice, printers, and so on. Bluetooth adapters can be internal (expansion cards or integrated to the
system board) or external.
More sophisticated routers, such as enterprise routers, connect large business or ISP networks up to the powerful core routers that
forward data at high speed along the optical fiber lines of the internet backbone.
Near-Field Communication
Near-Field Communication (NFC) allows you to exchange data between two devices by touching the devices with each other or by
bringing them to close proximity. You can use NFC-enabled devices to read NFC-tags, make payments, share files between compatible
devices, and so on.
On Dell laptops and tablets that support NFC, it is enabled by default when wireless in turned on.
NOTE: For connecting your NFC-enabled device to your computer or tablet, see the documentation for your device.
NOTE: File sharing works only between devices using Windows operating system.
About your computer
29
3
Using your computer
Topics:
•
Charging the battery
•
Using your keyboard
•
Using your touchpad
•
Using your touch screen
•
Using Bluetooth
•
Using the webcam
Charging the battery
Connect the power adapter to your computer or tablet to charge the battery.
The battery gets charged when the computer or tablet is in use or turned off. The internal circuitry of the battery prevents it from
overcharging.
NOTE: If the battery becomes too hot due to being in a hot environment, it may not charge when you connect the power
adapter.
Allow the battery to cool down for it to resume charging.
NOTE: For steps on improving the battery life of your computer, see Improving battery life.
Using your keyboard
Press the keys on your physical keyboard or tap the characters on the on‑screen keyboard to type text and to perform other functions.
Keyboard shortcuts
Some keys on the laptop keyboard, and some external keyboards, may perform two or more functions when pressed along with other
special keys, such as Fn. Some computers allow you to select the default behavior of the key using BIOS setup program or using keyboard
shortcuts
Table 2. List of keyboard shortcuts
Ctrl, Shift and Esc
Open the Task Manager window.
Fn and F8
Toggle between display devices — main display only, duplicate,
extend to both displays, and second display only. Highlight the
desired icon to switch the display to that option.
Fn and up-arrow key
Increase brightness on an integrated display only (not on an external
display).
Fn and down-arrow key
Decrease brightness on the integrated display only (not on an
external display).
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Using your computer
Windows and L key
Lock the system.
Fn and Esc
Activate a power management mode. You can reprogram this
keyboard shortcut to activate a different power management mode
using the Advanced tab in the Power Options Properties window.
F2
Rename the selected item.
F3
Search for a file or folder.
F4
Display the address bar drop-down in Windows Explorer.
F5
Refresh the active window.
F6
Cycle through screen elements in a window or on the desktop.
F10
Activate the menu bar in the active program.
Ctrl and c
Copy a selected item.
Ctrl and x
Cut a selected item.
Ctrl and v
Paste a selected item.
Ctrl and z
Undo an action.
Ctrl and a
Select all items in a document or window.
Ctrl and F4
Close the active window (in programs that allow you to have
multiple documents open simultaneously).
Ctrl, Alt and Tab
Use the arrow keys to switch between open items.
Alt and Tab
Switch between open applications.
Alt and Esc
Cycle through items in the order in which they were opened.
Delete
Delete a selected item and move it to the Recycle Bin.
Shift and Delete
Delete the selected item without moving it to the Recycle Bin.
CAUTION: Files deleted using this method cannot be
recovered from the Recycle Bin.
Ctrl and right-arrow key
Move the cursor to the beginning of the next word.
Ctrl and left-arrow key
Move the cursor to the beginning of the previous word.
Ctrl and down-arrow key
Move the cursor to the beginning of the next paragraph.
Ctrl and up-arrow key
Move the cursor to the beginning of the previous paragraph.
Ctrl, Shift with an arrow key
Select a block of text.
Shift with any arrow key
Select more than one item in a window or on the desktop, or select
text within a document.
Windows key and m
Minimize all open windows.
Windows key, Shift and m
Restore all minimized windows. This key combination functions as a
toggle to restore minimized windows following the use of the
Windows key and m combination.
Windows key and e
Start Windows Explorer.
Windows key and r
Open the Run dialog box.
Windows key and f
Open the Search Results dialog box
Windows key and Ctrl and f
Open the Search Results-Computer dialog box (if the computer is
connected to a network).
Using your computer
31
Windows key and Pause
Open the System Properties dialog box.
Keyboard shortcuts for Windows 8.1 and Windows RT
This table provides some keyboard shortcuts specific to Windows 8.1 and Windows RT. These keyboard shortcuts are in addition to the
keyboard shortcuts that are already available in earlier versions of the Windows.
Table 3. List of keyboard shortcuts
Windows key and start typing
Search your computer.
Ctrl and +
Zoom in to a large number of items on the screen such as apps
pinned on the Start screen.
Ctrl and -
Zoom out of a large number of items on the screen such as apps
pinned on the Start screen.
Windows key and c
Open the charms sidebar.
Windows key and f
Open the Search charm to search files on your computer.
Windows key and h
Open the Search charm.
Windows key and i
Open the Settings charm.
Windows key and j
Switch between the main app and snapped app.
Windows key and k
Open the Devices charm.
Windows key and o
Lock the screen orientation (portrait or landscape).
Windows key and q
Open the Search charm to search apps on your computer.
Windows key and w
Open the Search charm to search computer settings controls on
your computer.
Windows key and z
Displays the options available in the app.
Windows key and spectacular
Switch input language and keyboard layout.
Windows key, Ctrl, and spacebar
Switch to a previously selected input language and keyboard layout.
Windows key and Tab
Cycles through open apps while displaying them in a vertical sidebar
at the left side of the screen.
Windows key, Ctrl, and Tab
Displays the sidebar of open apps and keeps the sidebar on screen
even after you release the keys. You can then navigate through
open apps using the up/down arrow keys.
Windows key, Shift, and .
Snap an app to the left.
Windows key and .
Cycle through open apps.
NOTE: For special shortcut keys available on your computer, see the Quick Start Guide shipped with your computer or see the
Setup and Specifications at www.dell.com/support.
Customizing your keyboard
You can customize your keyboard as follows:
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Using your computer
•
Change the time before keyboard characters repeat when you press and hold a key
•
Change the speed at which keyboard characters repeat
•
Change the cursor blink rate
•
Customize key sequences for input languages
To customize your keyboard:
Windows 10 and 8.1
1
Type Control Panel in the search box.
NOTE: In Windows 10, click or tap the search icon to access the search box. In Windows 8.1, access the Search charm to
access the search box.
2
Click Control Panel.
3
If your Control Panel is displayed by Category, click or tap on the View by: drop-down menu and select Small icons or Large icons.
4
Click or tap Keyboard.
5
Adjust the keyboard settings you want to change and click or tap OK to save the settings and close the window.
Windows 7
1
Click Start > Control Panel.
2
If your Control Panel is displayed by Category, click the View by: drop-down menu and select Small icons or Large icons.
3
Click Keyboard.
4
Adjust the keyboard settings you want to change and click OK to save the settings and close the window.
Using numeric keypad on a laptop
1
Numeric keypad
Your laptop may have a numeric keypad integrated into the keyboard. The keypad corresponds to the keypad on an extended keyboard.
•
To type a number or symbol, press and hold Fn and press the desired key.
•
To enable the numeric keypad, press Num Lock. The Num Lock light indicates that the keypad is active.
•
To disable the numeric keypad, press Num Lock again.
NOTE: Some laptops may have a dedicated numeric keypad.
Using your computer
33
Using your touchpad
Use the touchpad to move the cursor or select objects on the screen.
•
To move the cursor, gently slide your finger over the touchpad.
•
To left-click or select an object, press the left touchpad button or tap the touchpad once.
•
To right-click an object, tap the right touchpad button once.
•
To double-click an object, press the left touchpad button twice or tap twice on the touchpad.
•
To select and move (or drag) an object, position the cursor on the object and tap twice quickly on the touchpad without removing your
finger from the touchpad after the second tap, then move the selected object by sliding your finger over the surface.
Touchpad gestures
NOTE: Some touchpad gestures may not be supported on your computer.
NOTE: You can change the touchpad gestures settings by double‑clicking the touchpad icon in the notification area.
Your computer may support Scroll, Zoom, Rotate, Flick, and Quick Launch gestures.
Table 4. List of touchpad gestures
Pan—Move the focus on the selected object when the entire
object is not visible. Move two fingers in the desired direction to pan
scroll the selected object.
Scroll
Vertical Auto‑Scroll—Scroll up or down on the active window.
Move two fingers up or down at a fast pace to start vertical
auto‑scroll.
Tap on the touchpad to stop auto‑scroll.
Horizontal Auto‑Scroll—Scroll left or right on the active window.
Move two fingers left or right at a fast pace to start horizontal
auto‑scroll.
Tap on the touchpad to stop auto scrolling.
Circular Scroll Up/Down—Scroll up or down.
In the vertical‑scroll zone at the right edge of the touchpad, move
your finger clockwise to scroll up and counterclockwise to scroll
down.
Circular Scroll Left/Right—Scroll left or right.
In the horizontal‑scroll zone at the bottom edge of the touchpad,
move your finger clockwise to scroll right and counterclockwise to
scroll left.
One‑finger zoom—Zoom-in or zoom-out by moving one finger in
the zoom zone (at the left edge of the touchpad).
Zoom
Move a finger up in the zoom zone to zoom‑in.
34
Using your computer
Move a finger down in the zoom zone to zoom‑out.
Two‑finger zoom—Zoom-in or zoom-out using two fingers.
Place two fingers on the touchpad and then move them apart to
zoom‑in.
Place two fingers on the touchpad and then bring them closer to
zoom‑out.
Rotate
Twist—Rotate active content, in 90‑degree increments, using two
fingers.
Keeping the thumb in place, move the index finger in an arched
direction right or left to rotate the selected item 90‑degree
clockwise or counterclockwise.
Flick
Flip content forward or backward.
Move three fingers quickly to the left or right to flip content
backwards or forward.
Quick Launch
Open your favorite applications.
Tap three fingers on the touchpad to launch the pre-configured
application.
NOTE: Use the touchpad configuration tool to choose the
application to be launched.
Using your touch screen
NOTE: Avoid using the touch screen in dusty, hot, or humid environments.
NOTE: Sudden change in temperature may cause condensation on the inner surface of the screen. This does not affect normal
usage and disappears after the computer is kept on for at least 48 hours.
If your computer or tablet has a touch screen display, you can touch the screen to interact with the items instead of using a mouse or a
keyboard. Some of the basic tasks that you can perform using a touch screen are open files, folder, and apps, zoom‑in, zoom‑out, scroll,
rotate images, and so on.
You can perform the tasks that you would normally perform using a mouse, such as open files, folders, and applications, scroll using the
scroll bar, close and minimize windows using the buttons on the window, and so on.
You can also use the on‑screen keyboard using the touch screen.
Touch screen gestures
Touch screen gestures enhance the usability of a touch screen by allowing you to perform tasks like zoom, scroll, rotate, and so on, by
sliding or flicking your finger on the display.
NOTE: Some of these gestures are application-specific and may not work in all applications.
Using your computer
35
Table 5. List of touch screen gestures
Zoom
Place two fingers on the touch screen and then move them apart
to zoom‑in.
Place two fingers on the touch screen and then bring them closer
to zoom‑out.
Dwell
Touch and hold the item on the screen to open the context menu.
Flick
Move a finger quickly in the desired direction to flip through content
in the active window like pages in a book.
Flick also works vertically when navigating content such as images
or songs in a playlist
Rotate
Rotate clockwise—Keeping a finger or thumb in place, move the
other finger in an arched direction to the right.
Rotate counter-clockwise—Keeping a finger or thumb in place,
move the other finger in an arched direction to the left.
You can also rotate the active content by moving both the fingers in
a circular motion.
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Using your computer
Scroll
Pan–Move the focus on the selected object when the entire object
is not visible.
Move two fingers in the desired direction to pan the selected
object.
Scroll Vertical–Scroll up or scroll down on the active window.
Move a finger up or down to start vertical scrolling.
Scroll Horizontal–Scroll right or left on the active window.
Move a finger to the right or left to start horizontal scrolling.
Using Bluetooth
You can connect (pair) Bluetooth devices such as mice, keyboard, headsets, phones, TV, and so on. For details on pairing the device with
your computer, see the documentation of the device.
NOTE: Make sure that you have Bluetooth drivers installed on your computer.
Using your computer
37
Pairing a Bluetooth device with your computer or tablet
Windows 10
1
Enable Bluetooth on your computer or tablet and the device you are pairing. On a Dell laptop, turn on wireless to enable Bluetooth.
NOTE: For information to turn on Bluetooth on your device, see the documentation shipped with your device.
2
Swipe in from the right edge of the display to open Action Center.
3
Press and hold Bluetooth and then tap Go to settings.
4
From the list of devices, tap the device you want to pair with and tap.
NOTE: If your device is not listed, make sure that your device is discoverable.
5
Follow the instructions on the screen to complete the pairing process.
NOTE: A passcode may be displayed on your computer or tablet and the device. A message confirming the pairing of the
device appears once the pairing is complete.
Windows 8.1
1
Enable Bluetooth on your computer or tablet and the device you are pairing.
On a Dell laptop, turn on wireless to enable Bluetooth.
NOTE: For information to turn on Bluetooth on your device, see the documentation shipped with your device.
2
Right-click the Bluetooth icon in the notification area of your taskbar and click or tap Add a Device.
NOTE: If you are unable to locate the Bluetooth icon, click or tap the arrow next to the notification
area.
3
In the Add a device window, select the device and click or tap Next.
NOTE: If your device is not listed, make sure that your device is discoverable.
4
Follow the instructions on the screen to complete the pairing process.
NOTE: A passcode may be displayed on your computer or tablet and the device.
A message confirming the pairing of the device appears, indicating the pairing is complete.
Windows 7
1
Enable Bluetooth on your computer or tablet and the device you are pairing. On a Dell laptop, turn on wireless to enable Bluetooth.
NOTE: For information to turn on Bluetooth on your device, see the documentation shipped with your device.
2
Click Start > Control Panel.
3
In the Control Panel search box, type Bluetooth, and then click Change Bluetooth settings.
4
To make your computer discoverable to Bluetooth enabled devices, select the check box for Allow Bluetooth devicesto find this
computer.
Using the webcam
If your computer or display has a built-in webcam, the drivers are installed and configured at the factory. The webcam gets activated
automatically when you start a video chat or video capture application.
You can also use Dell Webcam Central (Windows 7 only) to capture still images and videos using the webcam.
38
Using your computer
Capturing a still image
1
Open Dell Webcam Central.
2
Click or tap the Snap Photos tab.
3
Click or tap the camera icon to capture a still image.
NOTE: To configure options such as image size, self-timer, burst‑capture, image format, and so on, click or tap the drop‑down
arrow next to the camera icon.
Recording a video
1
Open Dell Webcam Central.
2
Click or tap the Record Videos tab.
3
Click or tap the recording icon to start recording a video.
4
Once you have completed recording the video, click or tap the recording icon again to stop recording.
NOTE: To configure options such as video size, self-timer, time‑lapse recording, video quality and so on, click or tap the
drop‑down arrow next to the recording icon.
Selecting the camera and microphone
If your computer has multiple webcams or microphones (integrated or external), you can select the webcam and microphone you want to
use with Dell Webcam Central.
1
Open Dell Webcam Central.
2
Click or tap the drop‑down arrow next to the camera icon at the bottom‑left corner of the window.
3
Click or tap the camera you want to use.
4
Click or tap the Record Videos tab.
5
Click or tap the drop‑down arrow next to the microphone icon below the preview area.
6
Click or tap the microphone you want to use.
Using your computer
39
4
Ports and connectors
Topics:
•
Audio
•
USB
•
eSATA
•
Visual Graphics Array
•
Digital Visual Interface
•
DisplayPort
•
HDMI
•
SPDIF
Audio
Audio connectors allow you to connect speakers, headphones, microphones, sound systems, amplifiers, or TVs audio output.
NOTE: Your computer may not support all the audio ports. For information on the ports available on your computer or tablet, see
the Quick Start Guide shipped with your computer or see the Setup and Specifications at www.dell.com/support.
Types of audio ports
Table 6. Types of audio ports
Headphone port—Connect headphones, powered speaker, or
sound system.
Microphone port—Connect external microphone for voice or
sound input.
Line-in port—Connect a recording/playback device such as a
cassette player, CD player, or VCR.
Line-out port—Connect headphones or speakers that have an
integrated amplifier.
40
Ports and connectors
Rear‑surround out port—Connect multi‑channel capable
speakers.
Center/LFE surround out —Connect a single subwoofer.
NOTE: The Low Frequency Effects (LFE) audio channel,
found in digital surround sound audio schemes, carries
only frequency information (80 Hz and below). The LFE
channel drives a subwoofer to provide extremely low bass
extension. Systems not using subwoofers can shunt the
LFE information to the main speakers in the surround
sound setup.
Side-surround sound port—Connect left/right speakers.
RCA S/PDIF port—Transmits digital audio without the need of
analog audio conversion.
Optical S/PDIF port—Transmits digital audio, using optical signals,
without the need of analog audio conversion.
USB
Universal Serial Bus (USB) enables you to connect peripherals to a computer or a tablet. These peripherals include the mouse, keyboard,
printer, external drives, cameras, phones, and so on.
USB port may be used to transfer data between your computer and the device and also to charge supported devices. For more
information, see the documentation for your device.
Some computers also have USB ports with integrated PowerShare feature that enables you to charge your USB devices even when the
computer in turned off.
USB also supports Plug-and-Play and hot swapping.
•
Plug‑and‑Play—Enables your computer to recognize and configure a device automatically.
•
Hot swapping—Enables you to remove and connect USB devices without restarting your computer.
USB ports
Table 7. Types of USB ports
Standard USB
The standard USB port is present on most laptops and desktops. Most USB devices connect to the
computer using this port.
Mini‑USB
A mini‑USB port is used in small electronic devices such as cameras, external storage drives, tablets, and
so on.
Ports and connectors
41
Micro‑USB
A micro-USB port is smaller than mini-USB port and is used in phones, tablets, wireless headphones, and
other small electronic devices.
Powered USB
A powered USB port uses a more complex connector than a standard USB. It essentially has two
connectors in a single cable, one for standard USB plug and the other for power, thus allowing higherpower devices to be connected without the use of an independent power supply. It is used in retail
equipment such as barcode reader and receipt printers.
USB standards
Table 8. USB standards
USB 3.1 Gen 2
This is also referred to as SuperSpeed USB+. This port supports peripherals such as storage devices,
printers, and so on. Provides data transfer speeds up to 10 Gbps. It can be found with USB Type-C
connections and has capabilities of Gen 1 in addition to DisplayPort over USB video capability.
USB 3.1 Gen 1
This is also referred to as SuperSpeed USB. This port supports peripherals such as storage devices,
printers, and so on. Provides data transfer speeds up to 5 Gbps. Systems with Legacy USB 3.0 ports are
now USB 3.1 Gen 1.
USB 2.0
This is referred to as Hi-Speed USB. It provides additional bandwidth for multimedia and storage
applications. USB 2.0 supports data transmission speed up to 480 Mbps.
USB 1.x
Legacy USB standard supporting data transfer speeds up to 11 Mbps.
USB PowerShare
The USB PowerShare feature enables you to charge USB devices when the computer is powered off or is
in sleep state. The
icon indicates that the USB port supports PowerShare feature.
NOTE: Certain USB devices may not charge when the computer is powered off or in sleep
state. In such cases, turn on the computer to charge the device.
NOTE: If you turn off your computer while charging a USB device, the device may stop
charging. To continue charging, disconnect the device and connect it again.
NOTE: On laptops, PowerShare feature stops charging the device when the laptop battery
charge reaches 10%. You can configure this limit using BIOS setup program.
USB-C
Depending on your device, this port may support USB 3.1, Display over USB-C, and Thunderbolt 3 devices.
For more information, see the documentation that shipped with your device.
Thunderbolt 3 (USB-C)
port
You can connect USB 3.1 Gen 2, USB 3.1 Gen 1, DisplayPort, and Thunderbolt devices to this port. It
enables you to connect to external display using dongles. Provides data transfer rates up to 40 Gbps.
Debug port
The debug port enables a user to run the USB 3.0 ports in USB 2.0 mode temporarily for troubleshooting
purposes and also when operating system is reinstalled using a USB optical drive or a flash drive.
eSATA
eSATA enables you to connect external storage devices, such as hard drives and optical drives, to your computer. It provides the same
bandwidth as internal SATA ports.
Your computer may have a standalone eSATA port or an eSATA/USB combo port.
Visual Graphics Array
Visual Graphics Array (VGA) enables you to connect to monitors, projectors, and so on.
You can connect to a HDMI or DVI port using the VGA to HDMI or VGA to DVI adapters respectively.
42
Ports and connectors
Digital Visual Interface
Digital Visual Interface (DVI) enables you to connect your computer to displays such as flat-panel monitors, projectors, and so on.
There are three types of DVI connections:
•
DVI-D (DVI-Digital)—DVI-D transmits digital video‑signals between the video card and the digital display. This provides fast and highquality video output.
•
DVI-A (DVI-Analog)—DVI‑A transmits analog video‑signals to an analog display such as a CRT monitor or an analog LCD monitor.
•
DVI- I (DVI-Integrated)—DVI-I is an integrated connector that can transmit a digital or an analog signal. This port is more versatile as it
can be used in both digital and analog connections.
DisplayPort
DisplayPort provides digital connection between your computer and display devices such as monitors, projectors, and so on. It supports
both video and audio signals. DisplayPort was designed specifically to be used with computer displays.
Mini DisplayPort
Mini DisplayPort is a smaller version of the DisplayPort.
NOTE: DisplayPort and Mini DisplayPort are compatible with each other but the ports and connectors vary in size. If the port
sizes are different, use a converter.
Advantages of DisplayPort
•
Supports high resolutions and high refresh‑rates.
•
Supports 3D transmission.
•
Supports multiple display‑devices simultaneously
•
Supports High-bandwidth Digital Content Protection (HDCP).
•
Supports plug-and-play adapters that allow you to connect displays using older connection standards such as DVI, HDMI, and VGA.
•
DisplayPort cables can extend up to 15 m (49.21 ft) without requiring signal boosters.
HDMI
High Definition Multimedia Interface (HDMI) provides digital connection between your computer, display devices, and other multi-media
devices. It supports both video and audio signals.
HDMI ports are commonly available on computers, TVs, set-top boxes, DVD and Blu-ray players, gaming consoles, and so on.
Advantages of HDMI
•
Supports high resolutions and high refresh‑rates
•
Supports 3D transmission
•
Supports HDCP
•
Commonly available in most computers and consumer multi‑media devices
•
Can be used to set up audio‑only, video‑only, or an audio and video connection
•
Compatible with fixed-pixel displays such as LCDs, plasma displays, and projectors
Mini HDMI
Ports and connectors
43
Mini High Definition Multimedia Interface (HDMI) provides digital connection between your computer and portable devices such as
smartphones, laptops, and so on.
Micro HDMI
Micro High Definition Multimedia Interface (HDMI) provides digital connection between your computer and portable devices such as smart
phones, laptops, and so on. This connector resembles the micro-USB connector found on most smartphones.
SPDIF
S/PDIF is a standard for transferring audio in digital format. You can use S/PDIF to audio devices such as sound cards, speakers, home
theater systems, TVs, and so on. It provides 5.1 audio support.
There are two kinds of S/PDIF connections:
•
Optical—Uses optical fiber with TOSLINK connectors
•
Coaxial—Uses coaxial cable with RCA connector
44
Ports and connectors
5
Software and Applications
Topics:
•
Absolute
•
My Dell Downloads
•
Dell SupportAssist
•
PC Check
•
Solution Station
•
Quickset
•
NVIDIA 3D Applications
•
DellConnect
Absolute
Absolute provides persistent endpoint security and data risk management solutions for computers, tablets, and smartphones. Persistence
technology enables you to consistently assess risk, secure the lifecycle of each device, and preemptively respond to security incidents.
NOTE: Persistence technology may not be supported on all computers.
Getting Help on Absolute
Dell provides help on persistence technology through Absolute Software. You can contact Absolute Software for help on installation,
configuration, usage, and troubleshooting.
To contact Absolute Software see the Absolute Software website at www.absolute.com or send an email to techsupport@absolute.com.
My Dell Downloads
My Dell Downloads is a software repository that enables you to download and install software that was pre-installed on your computer but
did not receive the media for.
NOTE: My Dell Downloads may not be available in all regions.
NOTE: You must register to access My Dell Downloads.
My Dell Downloads enables you to:
•
View software originally shipped with your computer.
•
Download and install entitled software.
•
Change your My Dell Downloads account password.
To register and use My Dell Downloads:
1
Go to smartsource.dell.com/Web/Welcome.aspx.
2
Follow the instructions on the screen to register your computer.
Software and Applications
45
3
Reinstall the software or create a backup media for future use.
Dell SupportAssist
SupportAssist provides information about the Product, Model, Risk Notification, Service Tag, Express Service Code and Warranty details.
Some features include:
•
Notifications—provide messages about the overall health of the system and offers self-help options to resolve issues.
•
Checkup status—provides diagnostics information, tools and utilities to detect and fix system issues.
•
System Info—provides complete information about the system software and hardware configuration.
•
Support—provides Product Support information's such as: contact options, manuals, forums and more. The following links and Dell
Resources are available in the Support section
Downloading Dell SupportAssist
SupportAssist is already installed on all new Dell computers and tablets. To reinstall SupportAssist, download the application and run the
installation program.
Accessing SupportAssist
•
Windows 10—Click or tap the Dell Help & Support icon on the Start screen.
•
Windows 8.1— Click or tap the My Dell icon on the Start screen.
•
Windows 7—Click Start > All Programs > Dell > My Dell > My Dell.
PC Check
NOTE: PC checkup is available only on selected models.
Use PC Checkup to check your hard‑drive usage, run hardware diagnostics, and track the changes made to your computer.
•
Drive Space Manager—Manage your hard drive using a visual representation of the space consumed by each type of file.
•
Performance and Configuration History—Monitor system events and changes over time. This utility displays all hardware scans, tests,
system changes, critical events, and restoration points of the system.
•
Detailed System Information—View detailed information about your hardware and operating system configurations; access copies
of your service contracts, warranty information, and warranty renewal options.
•
Get Help—View Dell Technical Support options, Customer Support, Tours and Training, Online Tools, Service Manual, Warranty
Information, FAQs, and so on.
•
Backup and Recovery—Access system recovery tools that allow you to:
•
•
Create a Dell Factory Image Restore file on your computer to restore your computer at a later point.
•
Create a Backup and Recovery media.
System Performance Improvement Offers—Acquire software and hardware solutions that help improve your system
performance.
Solution Station
Solution Station is a one stop shop for premium support services providing computer configuration and maintenance, networking setup and
support, home entertainment installation, and so on.
You can choose from one of the following support categories depending on your needs:
•
phone support
•
on‑site support (in-home support)
•
online services.
Featured services include a free PC health check to optimize and speed‑up your computer, help with common errors and troubleshooting,
virus and spyware removal, wireless network setup, and more. You can also find articles and FAQs on the most common problems and
instructions on performing common tasks.
46
Software and Applications
The support categories provide flexible pricing and varying degrees of customer involvement in issue resolution.
Solution Station offerings
Table 9. Solution Station offerings
Type
Offerings
Warranty and ongoing care
Extend warranty or service, contact
Dell Tech Concierge
Installations and setup
Computer setup
Wireless network setup
Software installation
Windows operating system installation
Internal hardware upgrades
TV and home theater installation
Anti-virus installation
Internet and email setup
Computer accessories setup
Internet parental control setup
File transfer and data backup
Troubleshooting and repair
Speed up your computer
Virus and spy-ware removal
Data recovery
Computer errors and troubleshooting
Network errors and troubleshooting
Quickset
Quickset is a suite of software applications that provide enhanced functionality to your Dell computer. It provides easy access to various
functions that would normally require several steps. Some of the features that you can access using Dell Quickset include:
•
Configure a wireless shortcut key.
•
Disable or enable battery charging.
•
Change the Fn key behavior.
NOTE: Quickset may not be supported on all computers.
Installing Quickset
Quickset is preinstalled on a new Dell computer. If you need to reinstall Quickset, download it from the Dell support website at
www.dell.com/support .
NOTE: If you restore your computer using PC Restore or a similar application, Quickset is restored as well.
Software and Applications
47
NVIDIA 3D Applications
The NVIDIA 3DTV Play application installed on your computer enables you to play 3D games, watch Blu-ray 3D videos, and browse 3D
photos. It supports the same games as NVIDIA 3D Vision. For a list of supported 3D games, see www.nvidia.com.
NOTE: Refer to NVIDIA support for more details on this application.
NOTE: NVIDIA 3D application is not available on all computers.
Playing games in 3D
1
Launch the game in full-screen mode.
2
If you see a message stating that the current mode is not HDMI v1.4 compatible, set the in-game resolution to 1280 x 720 (720p) in
HD 3D mode.
Keyboard shortcuts
The following are some of the keyboard shortcuts available for 3D gaming:
Table 10. Keyboard shortcuts for 3D gaming
Keys
Description
Function
<Ctrl><t>
Shows/hides stereoscopic 3D effects Turns 3DTV Play on or off.
NOTE: The gaming performance may reduce
when using HD 3D mode even if 3DTV Play is
disabled. To maximize performance, select HD or
SD mode when 3DTV Play is disabled.
<Ctrl><F4>
Increases 3D depth
Increases the 3D depth in the current game.
<Ctrl><F3>
Decreases 3D depth
Decreases the 3D depth in the current game.
<Ctrl><F11>
Captures a 3D screen shot of the current game, and
saves the file in a folder in the Documents folder. To view
the file, use the NVIDIA 3D Photo Viewer.
<Ctrl><Alt><Insert>
Shows/hides in-game compatibility
message
Displays the NVIDIA recommended settings for the
current game.
<Ctrl><F6>
Increases convergence
Move objects towards you; maximum convergence places
all objects in front of the scene in your space; also used to
place the laser sight.
<Ctrl><F5>
Decreases convergence
Moves objects away from you; minimum convergence
places all objects behind the scene in your space; also
used to place the laser sight.
NOTE: For more information, see the NVIDIA application help file.
DellConnect
DellConnect is an online tool that enables a Dell agent to access your computer (under your supervision) to remotely diagnose and resolve
issues on your computer. It enables a technical support representative to interact with your computer with your permission.
A DellConnect request is initiated by a technical support agent when required during troubleshooting.
48
Software and Applications
NOTE: To access DellConnect and terms of usage, see www.dell.com/DellConnect.
Software and Applications
49
6
Restoring your operating system
Topics:
•
System recovery options
•
Dell Backup and Recovery
•
Dell Factory Image Restore
•
System Restore
•
Operating System disc
System recovery options
CAUTION: Using Dell Factory Image Restore or the operating system disc permanently deletes all files on your computer. If
possible, back up your data files before using these options.
You can restore the operating system on your computer using one of the following options:
Table 11. System recovery options
Option
Description
Dell Backup and Recovery
Use this option as the first solution to recover your operating
system.
System reinstall discs
Use this option when operating system failure prevents the use of
Dell Backup and Recovery or when installing Windows on a new or
replacement hard drive.
System Restore
Use this option to restore your operating system configuration to an
earlier point in time without affecting your files.
Dell Factory Image Restore
Use this as the last option to restore your operating system.
This method deletes all files and applications that you might have
saved or installed on your computer.
Dell Backup and Recovery
Dell Backup and Recovery has two versions:
•
Dell Backup and Recovery Basic
•
Dell Backup and Recovery Premium
50
Restoring your operating system
Table 12. Dell Backup and Recovery features
Features
Basic
Premium
Restore your system back to factory state
Backup files manually
Restore files from backup
Continuously backup files to minimize data loss
Create a full system backup including applications and settings
Merge multiple backups and archive old backups
Backup and restore files based on type
Dell Backup and Recovery Basic
Accessing Dell Backup and Recovery
Windows 10
1
Click Start, type Backup in the search box.
2
Click the Dell Backup and Recovery icon.
Windows 8
1
Access the search charm.
2
Click or tap Apps and type Dell Backup and Recovery in the search box.
3
Click or tap Dell Backup and Recovery in the search result list.
Creating system reinstall discs
1
Launch Dell Backup and Recovery.
2
Click or tap Factory Recovery Media tile.
3
Follow the instructions on the screen.
Restoring your computer
1
Launch Dell Backup and Recovery.
2
Click or tap the Recovery tile.
3
Click or tap System Recovery.
Restoring your operating system
51
4
Click or tap Yes, Continue.
5
Follow the instructions on the screen.
Dell Backup and Recovery premium
CAUTION: Although you are provided with an option to preserve your personal files during the recovery process, it is
recommended that youbackup your personal files on a separate drive or disk before using the recovery option.
NOTE: If you ordered Dell Backup and Recovery Premium with your computer through Digital Delivery application, you need to
download the Dell Backup and Recovery Basic first to get the Dell Backup and Recovery Premium option.
Upgrading to Dell Backup and Recovery premium
1
Launch Dell Backup and Recovery.
2
Click or tap the Backup tile and select Data Backup.
3
Click or tap Upgrade to Dell Backup and Recovery Premium.
Restoring data from a system backup
1
Launch Dell Backup and Recovery.
2
Click or tap the Backup tile and select System Backup.
3
Follow the instructions on the screen.
Restoring specific files or folders from a Full System Backup
1
Launch Dell Backup and Recovery.
2
Click or tap the Recovery tile, and then select Data Recovery.
3
Click or tap Yes, Continue.
4
Follow the instructions on the screen.
Restoring specific files or folders from a file and folder backup
1
Launch Dell Backup and Recovery.
2
Click or tap the Recovery tile, and then select Recover your Data.
3
Click or tap Browse, choose your files and folders, then select OK.
4
Click or tap Restore Now.
5
Follow the instructions on the screen.
Creating a full system backup
1
Launch Dell Backup and Recovery.
2
Click or tap the Backup tile, and then select System Recovery.
3
Click or tap Backup Now.
4
Follow the instructions on the screen.
Dell Factory Image Restore
CAUTION: Using the Dell Factory Image Restore option permanently removes any programs or drivers installed after you
received your computer. Prepare backup media of applications you need to reinstall before using Dell Factory Image Restore.
52
Restoring your operating system
NOTE: Dell Factory Image Restore may not be available in certain countries or on certain computers.
Use Dell Factory Image Restore only as the last method to restore your operating system. This option restores the software on your hard
drive to the state is was initially shipped. Any programs or files added after you received your computer—including data files such as
pictures, music, and videos—are permanently deleted.
Accessing Dell Factory Image Restore
CAUTION: Using Dell Factory Image Restore permanently deletes all data on the hard drive and removes any programs or drivers
installed after you received your computer. If possible, back up the data before performing Dell Factory Image Restore. Use Dell
Factory Image Restore only if other recovery methods fail.
After two failed attempts to boot the operating system, the boot sequence automatically attempts to perform system recovery options and
perform an automatic repair.
Starting Dell Factory Image Restore
NOTE: Using Dell Factory Image Restore permanently deletes all data on the hard drive and removes any programs or drivers
installed after you received your computer. If possible, back up the data before performing Dell Factory Image Restore. Use Dell
Factory Image Restore only if System Restore did not resolve your operating system problem.
1
Turn on or restart the computer.
2
When the DELL logo appears, press F8 a few times to access the Advanced Boot Options window.
NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft Windows
desktop; then, reboot your computer and try again.
3
Select Repair Your Computer.
The System Recovery Options window appears.
4
Select a keyboard layout and click or tap Next.
5
Log on to a local computer.
6
Select Dell Factory Image Restore or Dell Factory Tools > Dell Factory Image Restore (depending on the configuration of your
computer).
7
Click or tap Next.
The Confirm Data Deletion screen appears.
NOTE: If you do not want to proceed with Dell Factory Image Restore, click or tap Cancel.
8
Select the check box to confirm that you want to continue reformatting the hard drive and restoring the system software to the
factory condition, then click or tap Next. The restore process begins and may take 20 or more minutes to complete.
9
When the restore operation is complete, click or tap Finish to restart the computer.
System Restore
CAUTION: Backup data files regularly. System Restore does not monitor or recover your data files.
System Restore is a Microsoft Windows tool that helps you undo software changes to your computer without affecting your personal files
like documents, photos, emails, and so on.
Every time you install a software or device driver, your computer updates Windows system files to support the new software or device.
Sometimes, this may cause some unexpected errors. System Restore helps you restore the Windows system files to the state prior to the
installation of the software or device driver.
System Restore creates and saves restore points at regular intervals. You use these restore points (or create your own restore points) to
restore your computer’s system files to an earlier state.
Use system restore if changes to software, drivers or other system settingshave left your computer in an undesirable operating state.
Restoring your operating system
53
NOTE: If newly installed hardware may be a cause, remove or disconnect the hardware and try a system restore.
NOTE: System restore does not backup your personal files and hence it cannot recover your personal files that are deleted or
damaged
Windows 10
Using system restore
1
Right-click (or press and hold) the Start button, and then select Control Panel.
2
Type Recovery in the search box.
3
Click or tap Recovery.
4
Click or tap Open System Restore.
5
Click or tap Next and follow the instructions on the screen.
Undoing the last system restore
1
Right-click (or press and hold) the Start button, and then select Control Panel.
2
Click or tap Security and Maintenance.
3
Click or tap Recovery.
4
Click or tap Open System Restore and follow the instructions on the screen to undo the last system restore.
Windows 8.1
Using system restore
1
Click or tap Settings in the charms sidebar.
2
Click or tap Control Panel.
3
Type Recovery in the search box.
4
Click or tap Recovery and click or tap Open System Restore.
5
Follow the instructions on the screen.
Undoing the last system restore
1
Click or tap Settings in the charms sidebar.
2
Click or tap Control Panel.
3
In the System window, click or tap Action Center.
4
At the lower-right corner of Action Center window, click or tap Recovery.
5
Click or tap Open System Restore and follow the instructions on the screen to undo the last system restore.
Windows 7
Using system restore
1
54
Click Start.
Restoring your operating system
2
In the search box, type System Restore and press Enter.
NOTE: The User Account Control window may appear. If you are an administrator on the computer, click or tap Continue;
otherwise, contact the administrator of the computer.
3
Click Next and follow the instructions on the screen.
Undoing the last system restore
In the event that System Restore did not resolve the issue, you may undo the last system restore.
NOTE: Before you undo the last system restore, save and close all open files and exit any open programs. Do not alter, open, or
delete any files or programs until the system restoration is complete.
1
Click or tap Start.
2
In the search box, type System Restore and press Enter.
3
Click or tap Undo my last restoration, click or tap Next and follow the instructions on the screen.
Operating System disc
CAUTION: Reinstalling the operating system using the Operating System disc permanently deletes all data and software from
your computer.
NOTE: The Operating System disc is optional and may not ship with your computer.
You can use the operating system disc to install or reinstall the operating system on your computer. You must reinstall all drivers and
software after reinstalling the operating system using the operating system disc.
Reinstalling the operating system using the Operating System
disc
To reinstall the operating system:
1
Insert the Operating System disc and restart the computer.
2
When the DELL logo appears, press F12 immediately to access the boot menu.
NOTE: If you wait too long and the operating system logo appears, continue to wait until your computer loads the
operating system; then, restart your computer and try again.
3
Select the CD/DVD drive from the list and press Enter.
4
Follow the instructions on the screen.
System reinstall media
The system reinstall media created using Dell Backup and Recovery enables you to return your hard drive to the operating state it was in
when you purchased the computer while preserving the data files on your computer. Use Dell Backup and Recovery to create the system
reinstall media.
Restoring your computer using system reinstall media
To restore your computer using the system reinstall media:
1
Turn off your computer.
2
Insert the system recovery disc into the optical drive or connect the USB key and turn on the computer.
3
When the DELL logo appears, press F12 immediately to access the boot menu.
Restoring your operating system
55
NOTE: If you wait too long and the operating system logo appears, continue to wait until your computer loads the
operating system; then, restart your computer and try again.
4
Highlight the media you are using to restore, and press Enter.
5
If prompted, quickly press any key to boot from the boot device.
6
Follow the instructions on the screen to complete the recovery process.
56
Restoring your operating system
7
Troubleshooting
Topics:
•
Basic troubleshooting steps
•
Diagnostics
Basic troubleshooting steps
This section lists some basic troubleshooting steps you can use to resolve common issues with your computer.
•
Make sure your computer is turned on and all the components are receiving power.
•
Make sure all the cables are firmly connected to the respective ports.
•
Make sure that the cables are not damaged or frayed.
•
Make sure that there are no bent or broken pins on the connectors.
•
Restart your computer and check whether the problem persists.
•
For internet connection issues, unplug your modem and router from the electrical outlet, wait for about 30 seconds, plug in the power
cables, and try connecting again.
•
For audio issues, make sure that the volume button is not on mute or connect an external speaker and check for sound.
NOTE: For more information on troubleshooting, solutions to common problems, and FAQs, see www.dell.com/support. To
contact Dell for technical support, see Contacting Dell.
Diagnostics
Your computer has built-in diagnostic tools to help you determine the issue with you computer. These tools may notify you of a problem
using error messages, light codes, or beep codes.
Pre-Boot System Assessment
You can use the Pre-Boot System Assessment (PSA) to diagnose various hardware problems. The ePSA tests devices such as the system
board, keyboard, display, memory, hard drive, and so on.
NOTE: PSA may not be supported on all computers.
Invoking PSA
1
Turn on or restart your computer.
2
Press F12 at the Dell logo to access the BIOS setup program.
NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Windows desktop,
then restart your computer and try again.
3
Select Diagnostics and press Enter.
4
Follow the instructions on the screen to complete the test.
Troubleshooting
57
If a component fails the test, the test stops, the computer beeps, and an error code is displayed. Note the error code(s) and search for
solutions at www.dell.com/support or contact Dell.
Follow the instructions on the screen to continue to the next test, retest the component that failed, or stop the test and restart the
computer. If the PSA completes successfully, the following message appears on your screen: No problems have been found with this
system so far. Do you want to run the remaining memory tests? This will take about 30 minutes or more. Do you want to continue?
(Recommended).
Press <y> to continue if you are experiencing memory issue, otherwise press <n> to finish the test.
NOTE: Press Esc anytime during the test to abort testing and restart your computer.
Enhanced PSA
You can use the Enhanced Pre-Boot System Assessment (ePSA) to diagnose various hardware problems. The ePSA tests devices such as
the system board, keyboard, display, memory, hard drive, and so on.
NOTE: ePSA may not be supported on all computers.
The ePSA home screen is divided into three areas:
•
Devices window—Appears on the left of the ePSA home screen. It displays all the devices in your computer and can be used to select
devices.
•
Control window—Appears at the bottom-right of the ePSA home screen.
•
•
Selecting the Thorough Test Mode check-box in the control window maximizes the extent and duration of the tests.
•
Status bar appears at the bottom left side of the control window and indicates the overall completion of the tests.
•
To test selected devices, click or tap Run Tests.
•
To exit the ePSA and restart your computer, click or tap Exit.
Status window—Appears on the right of the ePSA home screen.
The status area has four tabs:
•
Configuration—Displays detailed configuration and status information about all devices that can be tested using ePSA.
•
Results— Displays all tests that are executed, their activity, and results for each test.
•
System Health—Displays the status of the battery, power adapter, fans, and so on.
•
Event Log—Provides detailed information about all tests.
The Stat column displays the status of the tests.
LCD BIST
LCD BIST (Built‑In Self Test) helps you determine if a display problem is caused by the LCD or some other part. The test may displays
different colors and text on the screen and if you do not notice the problem during the test then the issue lies outside of the LCD.
NOTE: Peripherals may have diagnostics specific to them. For more information, see the documentation of the peripheral.
Starting LCD BIST
1
Turn on or restart your computer.
2
Press F12 at the Dell logo to access the BIOS setup program.
NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Windows desktop,
then restart your computer and try again.
3
Select Diagnostics and press Enter.
4
If you do not see colored lines on the screen, press N to enter the LCD BIST.
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Troubleshooting
Invoking ePSA
To invoke ePSA:
1
Restart the computer.
2
Press F12 at the Dell logo to access the BIOS setup program.
NOTE: f you wait too long and the operating system logo appears, continue to wait until you see the Windows desktop,
then restart your computer and try again
3
Select Diagnostics and press Enter.
4
Follow the instructions on the screen to complete the test and note any error messages that appear.
If a component fails the test, the test stops, the computer beeps, and an error code is displayed. Note the error code(s) and search for
solutions at www.dell.com/support or contact Dell.
Follow the instructions on the screen to continue to the next test, retest the component that failed, or stop the test and restart the
computer.
If the PSA completes successfully, the following message appears on your screen: No problems have been found with this system so far.
Do you want to run the remaining memory tests? This will take about 30 minutes or more. Do you want to continue?
(Recommended).
Press <y> to continue if you are experiencing memory issue, otherwise press <n> to finish the test.
If the ePSA completes with errors, the following message appears on your screen: Testing completed. One or more errors were detected.
The Event Log tab in the Status window displays the errors that occurred during the ePSA tests.
Beep codes
Your computer may emit a series of beeps during start-up if there are errors or problems. This series of beeps, called a beep code, identifies
a problem. If this occurs, note the beep code and contact Dell for assistance.
NOTE: Some of the beep codes mentioned in the table below may not apply to your computer.
Table 13. Beep codes and possible problems
Beep codes
Possible problems
One
Possible system board failure—BIOS ROM checksum failure.
Two
No RAM detected
NOTE: If you installed or replaced the memory module, ensure that the memory module is
seated properly.
Three
Possible system board failure—Chipset error
Four
RAM read/write failure
Five
Real‑time Clock failure
Six
Video card or video controller failure
Seven
Processor failure
NOTE: This beep code is supported for computers with Intel processor only.
Eight
Display failure
Troubleshooting
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8
BIOS
BIOS stores hardware information about your computer and passes on the information to the operating system when the computer boots
up. You can make changes to the basic hardware settings stored in the BIOS using BIOS setup program.
You can use BIOS setup program to:
•
Set or change a user-selectable option such as the user password.
•
Determine the devices installed on your computer, such as amount of memory, type of hard drive, and so on.
•
Change the system configuration information after you add, change, or remove any hardware in your computer.
Topics:
•
Changing BIOS settings
•
Entering BIOS setup program
•
Resetting BIOS password
•
Changing the boot sequence
Changing BIOS settings
NOTE: Incorrect settings in BIOS setup program may cause your computer to not boot, work incorrectly, or damage your
computer.
You may need to change settings such as date and time, boot devices and boot sequence, enable or disable PowerShare, and so on. To
change the settings, enter BIOS setup program, locate the setting that you want to change, and follow the instructions on the screen.
Entering BIOS setup program
1
Turn on or restart your computer.
2
Press F2 at the Dell logo to enter BIOS setup program.
NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Windows desktop, then
restart your computer and try again.
Resetting BIOS password
BIOS passwords are used to add extra security to computers. You can configure your computer to prompt for a password when booting or
when entering BIOS setup program.
Use one of the following methods, depending on your computer type, to reset lost or forgotten BIOS passwords.
CAUTION: Resetting the BIOS password involves clearing all data from the CMOS. If you have changed any BIOS settings, you
must make those changes again after resetting the password.
Remove the CMOS battery
CAUTION: Read the safety instructions before working inside your computer.
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BIOS
Almost all system boards use a coin‑cell battery that helps retain BIOS settings, including the password. To reset the password, remove the
coin‑cell battery, wait for 15 to 30 seconds and replace the coin‑cell battery.
NOTE: For more information on the location of the coin‑cell battery and instruction on removing and replacing it, see the Service
Manual at www.dell.com/support.
Use system‑board jumper
NOTE: System-board jumper is available only on desktop computers.
Almost all system boards on desktop computers contain a jumper to clear CMOS settings along with the BIOS password. The location of
this jumper varies depending upon the system board. Look for the jumpers near the CMOS battery, usually labeled as CLR, CLEAR, CLEAR
CMOS, and so on.
For procedure on clearing passwords and clearing CMOS settings, see your computer Service Manual at www.dell.com/support.
Changing the boot sequence
You may need to change the boot sequence to boot from a device other than your default device, for example when reinstalling the
operating system or, using a recovery disc or USB drive.
You can select the boot order using the Boot Menu or the BIOS setup program.
Using boot menu
Use the Boot Menu to change the boot sequence of your computer for the current boot.
NOTE: Your computer boots from the selected device only for the current boot and returns to the default device next time you
reboot your computer.
To select a boot device using the Boot Menu:
1
Turn on or restart your computer.
2
Press F12 at the Dell logo to access the boot menu.
NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Windows desktop,
then restart your computer and try again.
3
Use the up-arrow or down‑arrow keys to select the device you want to boot from and press Enter.
Using BIOS setup program
Use BIOS setup program to select the order of devices your computer uses to boot every time.
To change the boot sequence using BIOS setup program:
1
Enter BIOS setup program.
2
Select the Boot tab.
3
Select the check boxes to enable or disable the devices to be used for booting.
4
Move the devices up or down to change the boot sequence.
NOTE: The first device in the list is the default boot device.
BIOS
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9
Getting help and contacting Dell
Topics:
•
Getting help
•
Contacting Dell
Getting help
Self-help resources
You can get information and help on Dell products and services using these self-help resources:
Table 14. Self-help resources
Information about Dell products and services
www.dell.com
Dell Help & Support app
Tips
Contact Support
In Windows search, type Help and Support, and press Enter.
Online help for operating system
www.dell.com/support/windows
www.dell.com/support/linux
Troubleshooting information, user manuals, setup instructions,
product specifications, technical help blogs, drivers, software
updates, and so on.
www.dell.com/support
Dell knowledge base articles for a variety of computer concerns.
1
2
3
Learn and know the following information about your product:
See Me and My Dell at www.dell.com/support/manuals.
•
•
•
•
•
•
•
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Product specifications
Operating system
Setting up and using your product
Data backup
Troubleshooting and diagnostics
Factory and system restore
BIOS information
Getting help and contacting Dell
Go to www.dell.com/support.
Type the subject or keyword in the Search box.
Click Search to retrieve the related articles.
To locate the Me and My Dell relevant to your product, identify your
product through one of the following:
•
•
•
Select Detect Product.
Locate your product through the drop-down menu under View
Products.
Enter the Service Tag number or Product ID in the search bar.
Contacting Dell
To contact Dell for sales, technical support, or customer service issues, see www.dell.com/contactdell.
NOTE: Availability varies by country and product, and some services may not be available in your country.
NOTE: If you do not have an active internet connection, you can find contact information on your purchase invoice, packing slip,
bill, or Dell product catalog.
Getting help and contacting Dell
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10
References
Topics:
•
Computer maintenance
•
Power management
•
Improving battery life
•
Migration tips
•
Ergonomic instructions
•
Dell and the environment
•
Regulatory compliance policy
Computer maintenance
It is recommended that you perform the following tasks to avoid general computer problems:
•
Provide direct access to a power source, adequate ventilation, and a level surface to place your computer.
•
Do not block, push objects into, or allow dust to accumulate in the air vents.
•
Back up your data regularly.
•
Perform a virus scan regularly.
•
Check your computer for errors using SupportAssist and other tools available on your computer.
•
Clean your computer regularly using a soft, dry cloth.
•
Ensure that there is enough free space on your device storage. Not having enough free space may result in degraded performance.
•
Enable automatic Microsoft Windows and other software updates to address software issues and improve computer security.
CAUTION: Using water or other solvents to clean your computer may damage your computer.
Power management
Power management helps you reduce the electricity consumption of yourcomputer by regulating power supply to the various components.
The BIOS setup program and the operating system allow you to configure when the power supply to certain components should be
reduced or cut off.
Some common power-saving states in Microsoft Windows are:
•
Sleep—Sleep is a power-saving state that enables a computer to quickly resume full-power operation (typically within a few seconds)
when you want to start working again.
•
Hibernation—Hibernation puts your open documents and programs on your computer storage, and then turns off your computer.
•
Hybrid sleep—Hybrid sleep is a combination of sleep and hibernation. It puts any open documents and programs in memory and on
your computer storage, and then puts your computer into a low-power state so that you can quickly resume your work. When hybrid
sleep is turned on, putting your computer into sleep automatically puts your computer into hybrid sleep.
•
Shut down—Shutting down your computer helps when you are not planning to use the computer for a considerable period of time. It
helpskeep the computer secure and also saves more energy. Shut down your computer before adding or removing hardware inside the
computer.
Shutting down is not a recommended when you need to resume work quickly.
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References
Configuring power settings
Windows 10 and 8.1
1
Click or tap Start > All apps.
2
Under Windows System, click or tap Control Panel.
3
If your Control Panel is displayed by category, click or tap the View by: drop down and select Small icons or Large icons.
4
Click or tap Power Options.
5
You can choose a plan from the list of options available depending on your computer usage.
6
To modify the power settings, click or tap Change plan settings.
NOTE: For Windows 8.1/Windows RT click or tap Settings in the charms sidebar and click or tap Control panel.
Windows 7
1
Click Start > Control Panel > Power Options.
2
You can choose from a plan from the list of options available depending on your computer usage.
3
To modify the power settings, click Change plan settings.
Configuring the power button behavior
To configure the power button behavior:
Windows 10 and 8.1
1
Click or tap Start > All apps.
2
Under Windows System, click or tap Control Panel.
NOTE: For Windows 8.1/Windows RT click or tap Settings in the charms sidebar and click or tap Control panel.
3
If your Control Panel is displayed by Category, click or tap the View by: drop‑down and select Small icons or Large icons.
4
Click or tap Power Options.
5
Click or tap Choose what the power buttons do.
You may choose different option when your computer is running on battery and when it is connected to a power adapter.
6
Click or tap Save changes.
Windows 7
1
Click Start > Control Panel > Power Options.
2
Click Choose what the power buttons do.
3
From the drop-down menu next to When I press the power button, select the preferred response from your computer when you
press the power button. You may select a different option when your computer is running on battery or when it is connected to a
power adapter.
4
Click Save changes.
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Dell Power Manager
NOTE: This software is only supported on computers running on Windows 10 operating systems.
Dell Power Manager is a software that enables you to efficiently manage the power settings for Dell notebooks and tablets. The software
offers these key features:
•
Battery Information–Display health information for up to six installed batteries, depending on system capabilities, and edit battery
settings or create a custom battery setting.
•
Advanced Charge–Control battery charging to prolong battery life.
•
Peak Shift–Reduce power consumption by automatically switching the system to battery power during certain times of the day, even
when the system is plugged into a direct power source.
•
Thermal Management–Control processor and cooling fan settings to manage performance, system surface temperature, and fan
noise.
•
Battery Extender–Conserve battery charge by adjusting CPU power level, screen brightness and keyboard illumination levels, and by
muting audio.
•
Alert Settings–Restore to default alert settings.
For more information on Dell Power Manager, see the Dell Power Manager User Guide at www.dell.com/support.
Improving battery life
The operating time of a battery, which is the time the battery can hold a charge, varies depending on how you use your laptop computer.
The operating time of your battery significantly reduces if you use:
•
Optical drives
•
Wireless communication devices, ExpressCards, media cards, or USB devices.
•
High-brightness display settings, 3D screen savers, or other power‑intensive programs like complex 3D graphics applications and
games.
You can improve the battery performance by:
•
Operating the computer on AC power when possible. Battery life reduces with the number of times the battery is discharged and
recharged.
•
Configuring the power management settings using Microsoft Windows Power Options to optimize your computer’s power usage (see
Power management).
•
Enabling the sleep/standby and hibernation features of your computer.
NOTE: The life of the battery decreases over time depending on how often the battery is used and the conditions under which it
is used. You can configure the battery‑charging behavior to increase the battery life.
Dell longevity mode
Frequently connecting and disconnecting your computer from a power source without allowing the battery to fully discharge may reduce
battery life. The longevity mode feature protects the battery health by moderating the extent to which your battery charges, and prevents
your battery from frequent charge and discharge cycles.
Your Dell laptop automatically monitors the charging and discharging behavior of your battery, and if applicable, displays a message to
enable longevity mode.
NOTE: Dell longevity mode may not be supported on all laptops. To configure Dell longevity mode:
1
Right-click the battery icon on the Windows notification area and click or tap Dell Extended Battery Life Options.
The Battery Meter dialog box appears.
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References
2
Click or tap the Longevity mode tab.
3
Click or tap Enable to turn on, or Disable to turn off Dell longevity mode.
4
Click or tap OK.
NOTE: When longevity mode is enabled, the battery charges only between 88% to 100% of its capacity.
Dell desktop mode
If you primarily use your computer with the power adapter connected, you can enable the desktop mode to moderate the extent to which
your battery is charged. This reduces the number of charge/discharge cycles and improves battery life.
Your Dell laptop automatically monitors the charging and discharging behavior of your battery, and if applicable, displays a message to
enable desktop mode.
NOTE: Dell desktop mode may not be supported on all computers.
To enable or disable desktop mode:
1
Right-click the battery icon on the Windows notification area, and then click or tap Dell Extended Battery Life Options.
The Battery Meter dialog box is displayed.
2
Click or tap the Desktop mode tab.
3
Click or tap Enable or Disable based on your preference.
4
Click or tap OK.
NOTE: When desktop mode is enabled, the battery charges only between 50% to 100% percent of its capacity.
Migration tips
Computer migration is the moving of data and applications between two different computers. The most common reasons requiring a
computer migration are when you purchase a new computer or when you upgrade to a new operating systems.
CAUTION: While there are several utilities that simplify migration, it is recommended that you backup your files like pictures,
music, documents, and so on.
Migrating from one Windows operating system to a newer
Windows operating system
While migrating to a newer operating system, refer to the Microsoft guidelines provided for migration from one operating system to
another.
For more information, see www.microsoft.com.
Ergonomic instructions
CAUTION: Improper or prolonged keyboard use may result in injury.
CAUTION: Viewing the monitor screen for extended periods of time may result in eye strain.
For comfort and efficiency, use the ergonomic guidelines when setting up and using your computer.
Laptops are not necessarily designed for continuous operation as office equipment. If you intend to use you laptop continuously, it is
recommended that you connect an external keyboard.
•
Position your computer so that the monitor and keyboard are directly in front of you as you work. Special shelves are available (from
Dell and other sources) to help you correctly position your keyboard.
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67
•
Place the external monitor at a comfortable viewing distance. The recommended distance is 510 mm to 610 mm (20 in to 24 in) from
your eyes.
•
Ensure the monitor is at eye level or slightly lower when you are sitting in front of the monitor.
•
Adjust the tilt of the monitor, its contrast and brightness settings, and the lighting around you (such as overhead lights, desk lamps, and
the curtains or blinds on nearby windows) to minimize reflections and glare on the monitor screen.
•
Use a chair that provides good back support.
•
Keep your forearms horizontal with your wrists in a neutral, comfortable position while using the keyboard or mouse.
•
Always leave space to rest your hands while using the keyboard or mouse.
•
Let your upper arms hang naturally at your sides.
•
Sit erect, with your feet resting on the floor and your thighs level.
•
When sitting, ensure the weight of your legs is on your feet and not on the front of your chair seat. Adjust your chair’s height or use a
footrest, if necessary, to maintain proper posture.
•
Vary your work activities. Try to organize your work so that you do not have to type for extended periods of time. When you stop
typing, try to do things that use both hands.
•
Keep the area under the desk clear of obstruction and cables or power cords that may interfere with comfortable seating or present a
potential trip hazard.
1
Monitor at or below eye level
2
Monitor and keyboard positioned directly in front of the user
3
Monitor stand
4
Feet flat on the floor
5
Arms at desk level
6
Wrists relaxed and flat
NOTE: For the latest ergonomic instructions, see www.dell.com/regulatory_compliance.
Dell and the environment
Green is not about limitation, it is about possibility. It is about finding a better way.
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References
Every day, you have the opportunity to make greener choices, but when choosing technology, you do not want to compromise on cost,
performance, or reliability. At Dell, we believe you should not have to, which is why we strive to ensure that people and companies do not
have to make trade-offs to be green.
We make this a reality by delivering practical products and services that make an impact on real environmental issues, because at the heart
of green is the powerful idea that better ways are possible. Better ways to use time, money, and resources. Better ways to live, work, and
succeed in our world.
Table 15. Dell and the environment
Bamboo—Nature’s eco-friendly packaging solution
To help achieve the shared goal of finding new ways to help
preserve our planet’s natural resources, Dell provides practical, but
innovative packaging solutions that help minimize environmental
effects. Less packaging means less hassle for customers.
Recyclable packaging makes it easy to dispose. And sustainable
materials are good for our planet. Bamboo packaging is used to ship
several Dell products. For easy disposal, our bamboo packaging is
biodegradable and certified ‘compostable’ by the Soil Control Lab.
We know that responsible sourcing is important to you, so the
bamboo used in our packaging is sourced from a forest far away
from pandas’ known habitats.
Join the Plant a Tree program
Dell created the Plant a Tree program to make it easy for you to
offset the greenhouse gas emissions from your computer
equipment and to help build a healthier planet—one tree and forest
at a time. For more information, see www.dell.com/plantatree.
Recycle with Dell
As you upgrade computers and electronics, please join our efforts to
keep technology out of the world’s landfills. Recycling your home
and business computers with us is fast, convenient, and secure.
Do yourself and your planet a favor. Dispose of your technology
responsibly with Dell.
Regulatory compliance policy
For complete details, visit www.dell.com/regulatory_compliance.
Contact details for regulatory compliance web site
For any questions related to Product Safety, EMC or Ergonomics, send an e-mail to Regulatory_Compliance@dell.com.
Additional compliance information
The World Wide Trade Compliance Organization (WWTC) is responsible for managing Dell’s compliance to import and export regulations,
including product classification. Classification data for Dell manufactured systems is provided within the product-specific, system Product
Safety, EMC and Environmental Datasheet.
For any questions related to import or export classification of Dell products, send an e-mail to US_Export_Classification@dell.com.
References
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