DATA SHEET SURFBOARD® SBG6580 SERIES DOCSIS 3.0 WIRELESS GATEWAY
SURFboard® SBG6580
SERIES DOCSIS 3.0 WIRELESS GATEWAY
Strengthen your broadband leadership — Count on Motorola’s
SURFboard DOCSIS®/ EuroDOCSIS 3.0 solutions to help you
deliver innovative, ultra-broadband data services and advanced
high-bandwidth home networking to your premium customers.
Next Generation High-Bandwidth
Services and Home Networking in a
Stylish Package
The SBG6580 SURFboard DOCSIS 3.0 Wireless
Gateway enables the delivery of innovative
ultra-broadband data and multimedia services
as well as high-bandwidth home networking.
Designed for seamless mobility, Motorola’s
SBG6580 is a fully integrated all-in-one home
networking solution that combines the
functionality of a DOCSIS/EuroDOCSIS 3.0
cable modem, four-port 10/100/1000 Ethernet
switch with advanced firewall, and an 802.11n
Wi-Fi access point in a sleek, stylish package
for the sophisticated consumer. It’s the perfect
networking solution for the home, home
office, or small business, allowing users to
create custom networks with a high-speed
ultra-broadband internet connection and the
ability to share files and peripheral devices
across the home networks. Cost-effective,
efficient, and secure, the SBG6580 enables
users to maximize the potential of their
existing resources, while benefiting from next
generation high-bandwidth services.
Increased Data Rates
Utilizing the power of DOCSIS 3.0, the
SBG6580 enables channel bonding of up to
eight downstream and four upstream channels
– which allows an operator to offer their
customers advanced multimedia services,
capable of data rates of over 300 Mbps in
DOCSIS and 400 Mbps in EuroDOCSIS in the
received (downstream) data stream and over
100 Mbps in the send (upstream) data stream.
Highlights
Easy to Setup and Use
Plug-and-play
installation
Wi-Fi pairing button for
easy Wi-Fi Protected
Setup™ (WPS) Wi-Fi
connection
Supports standard
internet browser
software
Front panel LEDs
indicate status and
simplify troubleshooting
User-friendly online
diagnostics and
configuration
The SBG6580’s high-speed services enable
operators to:
• Protect their installed base of premium
high-speed data customers.
• Deliver high-bandwidth, multimedia
services to residential customers.
• Deliver competitive, high-capacity
commercial services to their business
customers.
The SBG6580 eliminates the need for standalone routers, hubs, and access points. Its four,
one-gigabit Ethernet RJ-45 ports, an integrated
802.11n Wi-Fi access point with an internal 2 x
2 MIMO antenna array, and switched on-board
radios (2.4 or 5 GHz) enable users to maximize
the high-bandwidth potential of their home or
business network.
Advanced Services
Ready
DOCSIS/EuroDOCSIS
3.0 certified
Channel bonding of up
to eight downstream
and four upstream
channels capable of
data rates of over
300 Mbps in DOCSIS
and 400 Mbps in
EuroDOCSIS in the
received (downstream)
data stream and over
100 Mbps in the send
(upstream) data stream
DATA SHEET SURFBOARD® SBG6580 SERIES DOCSIS 3.0 WIRELESS GATEWAY
Wi-Fi Access
One way to avoid the challenges of rewiring or
contending with varying wiring in the home is
to eliminate wires altogether. The SBG6580 is
equipped with a next-generation 802.11n Wi-Fi
access point.
802.11n: 802.11n, the most current superset
of the widely-used Wi-Fi standard utilized
by consumers in more than 100 million
deployed PCs and mobile devices, is a
compelling networking option for operators and
consumers. The SBG6580’s 802.11n integrated
access point eliminates the need for wires
altogether, enabling users to easily wirelessly
network all of their 802.11 a/b/g/n equipped
devices.
Dual Radio Operation: The SBG6580 is
configured with radio technology that offers
802.11 b/g at 2.4 GHz and 802.11n at 5 GHz to
support maximum LAN flexibility.
Switched radio operation enables the SBG6580
to work with the lowest common denominator
Wi-Fi peripherals, allowing consumers to
network previous- and next-generation
computers, gaming consoles, and other
peripherals anywhere in the home.
With Motorola’s SURFboard integrated home
networking solutions, service providers can
provide seamless interaction among consumer
electronics, mobile handsets, and PC devices,
enabling high-quality media streaming, and
supporting efficient sharing of media within
and outside of the connected home. Capable of
supporting converged IP-based entertainment
services, the SBG6580 enables the delivery of
advanced whole home entertainment services
and a consumer’s personal media experiences.
Built-In Security
The SBG6580 is equipped with a number of
security features to offer consumers peace of
mind, including:
• Firewall with DoS protection and intrusion
prevention
• DHCP, NAT, VPN endpoint, VPN tunneling
• Wi-Fi security WEP/WPA/WPA2 with easy
setup wizard
• User-friendly, secure mobile pairing
• Wi-Fi Wizard removes end-user complexity
for secure PC client setup
• Pushbutton configuration for WPS compliant
clients
User-friendly Installation
Motorola’s integrated SURFboard solutions
include stateful firewall protection and stateof-the-art Wi-Fi network security. They are also
shipped with a CD-ROM including Motorola’s
Wi-Fi installation wizard – an easy-to-use
secure Wi-Fi network setup and connection
tool that seamlessly configures a secure Wi-Fi
connection on a user’s machine. When the
Wi-Fi wizard is finished, a secure WPA (Wi-Fi
Protected Access)-encrypted Wi-Fi connection
is established to the gateway, protecting the
user’s machine from hacker attacks. Motorola’s
enhanced embedded software facilitates
Wi-Fi deployments with high levels of quality,
reliability, and customer satisfaction, with low
operational and support costs for the MSO.
1 GHz LPF
Internal MoCA Reject Filter
This feature eliminates the possibility for
MoCA interference to the IP Signals with the
implementation of an internal 1 GHz low pass
filter. This reduces both the complexity and
the cost of installing an external filter. MoCA
is being implemented by Cable Operators as
a means to transport video signals to other
devices on the network. These signals can
interfere with the DOCSIS signal reception
by the Gateway. The filter removes the
interference before it disrupts IP data. You can
verify the presence of the filter by a stamped
indication on the rear panel that reads 1 GHz
LPF. This filter will not interfere with any of the
IP traffic for which the Gateway is used.
Service Assurance
Supporting the Wi-Fi home network is a new
challenge for the cable industry. Motorola
Wi-Fi Gateways assist operators in launching
wireless home networks for additonal revenue
opportunities and subscriber satisfaction. By
combining the highest-performing and lowest
cost of ownership modems in the industry,
with easy-to-use Wi-Fi installation and pairing
tools, as well as advanced remote management
features, Motorola is offering an all-in-one
approach to broadband home networking. In
addition, Motorola’s field-proven EDGE Device
Management Platform provides the MSO with
intelligent management, auto-provisioning,
and remote management features to improve
accuracy, efficiency, and customer satisfaction.
These value-adding features enable remote
device administration for improved accuracy
and reduced support costs. Motorola’s EDGE
platform is a scalable, carrier-grade software
platform that enables cable operators to
remotely access, configure, monitor, and
troubleshoot their full portfolio of consumer
devices, home networks, and services.
Highlights (continued)
1 GHz-capable tuners
Supports IPv4 and IPv6
to expand network
addressing capabilities
Versatile and Convenient
Backwards compatible to
802.11a/b/g
Backwards compatible to
DOCSIS/EuroDOCSIS 1.x
and 2.0
Integrated 802.11n Wi-Fi
access point, 2 x 2 MIMO
antenna array
Switched onboard radios:
2.4 or 5 GHz
Four one-gigabit Ethernet
ports enable flexible, highspeed connectivity with
Auto Negotiate and Auto
MDIX
Compatible with
Windows ®, Macintosh ®,
and Unix ® computers
Support for multicast IP
services
DATA SHEET SURFBOARD® SBG6580 SERIES DOCSIS 3.0 WIRELESS GATEWAY
General Specifications
Cable Interface F-Connector, female 75 Ω
Network Interface
Four One-Gigbit (10/100/1000) Ethernet ports
Wi-Fi Interface
802.11n Wi-Fi (backwards compatible with 802.11a/b/g)
Dimensions
6.6 in x 1.9 in x 6.8 in (167 cm x 50 cm x 171.7 cm)
Regulatory
RoHS compliant, FCC, UL listed (U.S. and Canada), Industry Canada, CE, Underwriters Laboratory Environmental Certification, CoC compliant, MEPS Compliant
DOCSIS/EuroDOCSIS 3.0 certified (interoperable with DOCSIS/EuroDOCSIS 1.0, 1.1, and 2.0)
Input Power
North America
Outside North America 105 to 125 VAC, 60 Hz
100 to 240 VAC, 50 to 60 Hz
Environmental
Operating Temperature Storage Temperature Operating Humidity 32 F to 104 °F (0 °C to 40 °C)
–22 °F to 158 °F (–30 °C to 70 °C)
5 to 95% R.H. (non-condensing)
Downstream
Modulation 64 or 256 QAM
Capture Bandwidth Dual 32 MHz Capture windows
Maximum Theoretical Data Rate
DOCSIS 343.072 Mbps (8 channels) / 42.884 (single channel)
@ 256 QAM at 5.36 Msym/s
EuroDOCSIS 444.928 Mbps (8 channels) / 55.616 (single channel)
@ 256 QAM at 6.952 Msym/s
Bandwidth
DOCSIS ≤ 48 MHz
EuroDOCSIS ≤ 64 MHz
Symbol Rate
DOCSIS 64 QAM 5.057 Msym/s; 256 QAM 5.361 Msym/s
EuroDOCSIS 64 QAM 6.952 Msym/s; 256 QAM 6.952 Msym/s
Operating Level Range –15 to 15 dBmV
Bonded Channel RF
Level Tolerance 10dBmV
Input Impedance
75 Ω (nominal)
Frequency Range DOCSIS and EuroDOCSIS 108 to 1002 MHz (edge to edge)
Frequency Plan
EuroDOCSIS Annex A
DOCSIS Annex B
J-DOCSIS Annex D
Security DOCSIS 3.0 Security (BPI+, EAE, SSD)
Network Management SNMP v2 & v3
Provisioning Supports IP addressing using IPv4 and/or IPv6 (dual stack)
Upstream
Modulation Maximum Channel Rate
DOCSIS EuroDOCSIS Channel Width Symbol Rates QPSK and 8, 16, 32, 64, 128 QAM, optional 256 QAM
131.072 Mbps (4 channels) / 32.768 Mbps (single channel):
@ 128 QAM at 6.4 MHz
131.072 Mbps (4 channels) / 32.768 Mbps (single channel):
@ 128 QAM at 6.4 MHz
200 kHz, 400 kHz, 800 kHz, 1.6 MHz,
3.2 MHz, 6.4 MHz
160, 320, 640, 1280, 2560, 5120 ksym/s
Highlights (continued)
Support for up to eight
SSIDs for end user and
Operator flexibility in
Wi-Fi networks and
services
Efficient
Stylish and spacesaving enclosure
Reliable and Secure
Wi-Fi security WEP/
WPA/ WPA2
Advanced firewall with
DoS protection and
intrusion prevention
Wi-Fi Wizard for secure
PC client setup
Remote configuration
and monitoring from the
headend using SNMP
and TFTP
Enhanced security:
supports AES traffic
encryption
Provider Benefits
Flexible pricing options
Greater pricing flexibility
resulting from multiservice packaging and
migration of customers
to higher-revenue /
margin Wi-Fi offerings
Remote configuration
and monitoring from the
headend using SNMP,
TFTP, and TR069
DATA SHEET SURFBOARD® SBG6580 SERIES DOCSIS 3.0 WIRELESS GATEWAY
Upstream (continued)
Operating Level Range Level range per channel (Multiple Transmit Channel mode disabled, or only Multiple Transmit Channel mode enabled with one channel in the TCS)
DOCSIS/EuroDOCSIS
TDMA
Pmin to +57 dBmV (32 QAM, 64 QAM)
Pmin to +58 dBmV (8 QAM, 16 QAM)
Pmin to +61 dBmV (QPSK)
S-CDMA
Pmin to +56 dBmV (all modulations), where:
Pmin = +17 dBmV, 1280 kHz modulation rate
Pmin = +20 dBmV, 2560 kHz modulation rate
Pmin = +23 dBmV, 5120 kHz modulation rate
Level range per channel (two channels in the TCS)
TDMA
Pmin to +54 dBmV (32 QAM, 64 QAM)
Pmin to +55 dBmV (8 QAM, 16 QAM)
Pmin to +58 dBmV (QPSK)
S-CDMA
Pmin to +53 dBmV (all modulations), where:
Pmin = +17 dBmV, 1280 kHz modulation rate
Pmin = +20 dBmV, 2560 kHz modulation rate
Pmin = +23 dBmV, 5120 kHz modulation rate
Level range per channel (three or four channels in the TCS)
TDMA
Pmin to +51 dBmV (32 QAM, 64 QAM)
Pmin to +52 dBmV (8 QAM, 16 QAM)
Pmin to +55 dBmV (QPSK)
S-CDMA
Pmin to +53 dBmV (all modulations), where:
Pmin = +17 dBmV, 1280 kHz modulation rate
Pmin = +20 dBmV, 2560 kHz modulation rate
Pmin = +23 dBmV, 5120 kHz modulation rate
Output Impedance 75 Ω (nominal)
Frequency Range DOCSIS 5-42 MHz (edge to edge),
EuroDOCSIS and optional DOCSIS 5 to 65 MHz (edge to edge)
Compatibility
PC: 90496, Pentium, or later; Windows Vista™, 2000, or XP or Linux® with Ethernet connection (older versions of Windows, although not specifically supported, will work with this cable modem)
Macintosh: Power PC or later; OS 9 or higher, Ethernet connection
UNIX: Ethernet connection
Home Networking: Ethernet router or wireless access point
Network
Gateway Wi-Fi LAN
Power Management
802.11i Security
Wi-Fi Pairing
Regulatory Domains
Receiver Sensitivity
DHCP, NAT, VPN tunneling; static routing and dynamic IP routing (RIPv1, RIPv2); SPI firewall with DoS protection and intrusion prevention; port, packet, and URL keyword filtering; full suite of ALGs; UPnP IGD 1.0; L2TPv3, L2VPN, eRouter
802.11a/b/g/n Wi-Fi, WDS bridging, 802.11e WMM admission control, QoS
802.11e WMM power save/U-APSD (Unscheduled-Automatic Power Save Delivery)
Default security enabled: WPA-PSK
WEP-64/128, WPA, WPA2, TKIP, AES, 802.1x, 802.11i (pre-authentication)
User-friendly Wi-Fi protected setup (WPS) for connection with WPS compatable device
To include US, Canada, ETSI, World
> –90 dBm at 11 Mbps;
> –74 dBm at 54 Mbps
All features, functionality, and other product specifications are subject to change without notice or obligation.
COMPLIANT
MOTOROLA and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC. All other product or
service names are the property of their respective owners. ©2011 Motorola Mobility, Inc. All rights reserved.
365-095-13902 x.3 9/11
SURFboard® SBG6580
Wi-Fi Cable Modem Gateway
Install Sheet
To connect your devices, choose
one option for each type of device
connection:
5a - Direct Ethernet Connection
5b - Wi-Fi Setup with CD-ROM
5c - Wi-Fi Setup using WPS Pairing
Note: The PASSCODE, used for
the CD-ROM installation wizard, is
located on the bottom label of your
SBG6580.
To configure additional settings on your SBG6580:
• Open any web browser on your computer
• Type 192.168.100.1 in the Address bar
• For default login: User Name= admin, Password = motorola
Before returning this product to the store for technical reasons, please call Motorola Broadband Technical Support
at: 1-877-466-8646
For additional product information, see the SBG6580 Series Wi-Fi Cable Modem Gateway User Guide included on the SBG6580 Installation CD
or visit:
http://broadband.motorola.com/consumers/support/
SURFboard® SBG6580
Wi-Fi Cable Modem Gateway
Troubleshooting
Before calling for technical support, try restarting your cable modem gateway by unplugging the power
cord, waiting five seconds, and then plugging it back in again.
The Problem
Power
icon is not visible
Cannot connect to Wireless
Network
Cannot receive or send data
The Solution
Check that your cable modem gateway is plugged into a live electrical outlet that is not controlled by a
light switch.
First, check if Wireless
icon is on. Then, run the Wi-Fi Installation wizard on the SBG6580 Installation
CD to reconnect to the network.
See the Troubleshooting section in the User Guide for more information.
Check that the coaxial cable is properly connected to your cable modem gateway and cable outlet or
splitter.
Hand-tighten, if necessary.
Check that the Ethernet cable is properly connected to your cable modem gateway and computer.
Check the IP address by following the steps in “Verifying the IP Address” in the User Guide.
For UNIX® or Linux® computers, you must have Adobe Acrobat Reader installed to open the User Guide.
Call your service provider if you need an IP address.
Verify that the Power
icon is visible on the front panel.
See “Product Overview - Front Panel” in the User Guide on the SBG6580 Installation CD for more
information.
MOTOROLA and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC. SURFboard is a registered trademark of Motorola Mobility, Inc. All other product or service names
are the property of their respective owners. No part of the contents of this document may be reproduced or transmitted in any form or by any means without the written permission of the publisher.
© Motorola Mobility, Inc. 2010. All rights reserved.
575425-001-b 8/10
Product Label
Please note: The SBG6580 product label is
located on the bottom of your gateway.
Place Label
Here
You may need the following information to
activate your gateway and set up a wireless
network connection:
• Model - Gateway model number.
Notes
Write your additional wireless network information here for
future reference.
SSID #1:
• SSID - Default name of your wireless
network. Recommended that you change
the network name or add additional wireless
networks.
Wi-Fi Security Key #1:
• WI-FI SECURITY KEY - Needed to access
a wireless network using a secure gateway.
Recommended that you change the network
name which is needed to add additional
wireless devices to your wireless network.
Wi-Fi Security Key #2:
• CD ROM PASSCODE - Associated with the
CD-ROM Connection Wizard.
• S/N - Gateway serial number. Your service
provider may require this number to activate
your gateway.
• HFC MAC ID - Your service provider may
require the Media Access Control (MAC)
number to activate your gateway.
SSID #2:
SSID #3:
Wi-Fi Security Key #3:
SSID #4:
Wi-Fi Security Key #4:
Additional SSIDs:
Add’l Wi-Fi Security Keys:
©2011 Motorola Mobility, Inc. All rights reserved.
MOTOROLA and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC. SURFboard is
a registered trademark of Motorola Mobility, Inc. Windows is a registered trademark of Microsoft Corporation in the United States
and other countries. All other product or service names are the property of their respective owners. No part of the contents of this
document may be reproduced or transmitted in any form or by any means without the written permission of the publisher.
575425-001-c 12/11
4
SURFboard® eXtreme SBG6580
Wireless Cable Modem Gateway
Quick Startup Guide
Items Included in the Box
SBG6580 Wireless
Cable Modem
Gateway
Power Supply
Ethernet Cable
What You Should Know Before Getting Started
This startup guide will help you install your SBG6580 Gateway and get it to operate on
a secure wireless network. There are three SBG6580 Connection Video Tutorials
available if you need additional help setting up your gateway. You can access the videos
online at the Motorola Support website, www.motorola.com/us/support,
(follow the prompts) or from your mobile device; just text
SBG6580 to 878787 or scan the QR code:
For information on advanced wireless network configurations,
see the SBG6580 User Guide which is available online at the
Motorola Support website.
Software License &
Warranty Card
IMPORTANT! You must have a live broadband cable connection installed
before starting your gateway installation. If you do not, please contact a
service provider for assistance.
SBG6580 Installation
CD-ROM
When contacting your service provider, you may be asked for the HFC MAC
ID, Serial number, and Model number of your gateway. This information is
available on the product label located on the bottom of the gateway and also
on page 4 of this guide.
Quick Startup Guide
Please visit www.motorola.com/us/support for FAQs and additional product documentation.
BEFORE RETURNING THIS PRODUCT TO THE STORE for any reason, call Motorola Broadband Technical Support:
1-877-466-8646
Connecting Your Gateway
Testing Your Gateway Connections
Before starting, make sure your computer is powered OFF.
1. Power ON your computer and log in. During the initial startup, the gateway
Power, Receive, and Send LEDs will FLASH. Afterwards, check that the
LEDs are lit SOLID.
Note: You may need additional items not included with your gateway
(such as a coaxial cable or RF splitter) to complete your gateway
installation.
2. Contact your service provider to activate (provision) your gateway.
Note: Your service provider may allow for automatic activation which will
automatically launch a special website when you open a web browser.
If so, continue with step 3.
1 Connect the coaxial cable to a cable wall outlet (or cable splitter) and your
gateway. Hand-tighten each connector.
3. To test your gateway connection, open a web browser on your computer,
such as Internet Explorer, Firefox, Google Chrome, or Safari. Type a valid
URL (www.motorola.com) in the address bar and then click or press
Enter. If the web page did not open, please contact your service provider
for assistance.
2 Plug the power cord into your gateway and an electrical outlet. This will
power ON your gateway.
3 Connect the Ethernet cable to any Ethernet port on your gateway and
then connect the other end to the Ethernet port on your computer.
Front Panel LEDs
During startup, the front panel LEDs will light up in sequential order to indicate
the registration process. LEDs will flash during registration. If an LED did not
light up, contact your service provider for assistance.
2
Setting Up a Wireless Network Connection
B Running the SBG6580 Installation Wizard
Note: Before setting up a wireless network connection, your gateway and
computer must have access to a broadband or high-speed Internet service.
To configure your wireless network name (SSID) and security settings, and
other network parameters, you must access the gateway configuration URL:
type 192.168.0.1 in your browser window. See the SBG6580 User Guide
for more information.
1. Insert SBG6580 Installation Assistant CD into CD-ROM drive.
2. Follow the prompts to accept the License Agreement.
3. Locate CD ROM Passcode on gateway product label, then click Next.
4. Select Launch Wi-Fi Assistant and follow the prompts to set up your
wireless connection.
Choose one of the following options to set up your wireless network
connection. When done, continue with “Testing Your Wireless Network
Connection.”
A
B
C
5. Upon completion, click Finish to exit the wizard.
C Using the WPS Pairing Button
Computer Wireless Network Options
To use WPS, your computer hardware must support WPS and have WPA
security compatibility.
SBG6580 Installation Wizard on CD
This option will automatically configure the SSID wireless network name and
Wi-Fi Security Key to connect your gateway and other WPS-enabled devices to
a wireless network.
WPS Pairing Button
A Changing Your Computer Wireless
Network Options
1. Power ON your gateway and other WPS-enabled devices that you want to
connect to the wireless network.
Note: The steps for setting up a wireless network may differ slightly
depending on the operating system installed on your computer. The
following steps apply for Windows® XP.
2. Press the WPS button on the SBG6580 front panel.
3. Press the WPS button on your WPS-enabled computer or other device.
Repeat for each additional wireless device.
1. From Windows taskbar, click Start, Control Panel, Network and Internet
Connections, Network Connections, Wireless Network Connection to
open Wireless Network Connection window.
Testing Your Wireless Network Connection
2. Scroll down and select the SBG6580 wireless network name (SSID is listed
on the SBG6580 product label). Click the MOTOROLA wireless network
name and then click Connect.
1. If connected, disconnect the Ethernet cable from your gateway and
computer.
2. Open a web browser on your computer.
3. Enter Network key code in the Network key & Confirm network key fields
(listed as Wi-Fi Security Key on the SBG6580 product label).
3. Type a valid URL (for example, www.motorola.com/us) in the address
bar, and then click or press Enter.
4. Click Connect to complete the wireless network connection. Connected
status should display.
If the web page did not open, please contact your service provider for
assistance.
5. Close Wireless Network Connection window.
3