Data Sheet
Cisco Unified IP Phone 7965G
Product Overview
Cisco Unified Communications Solutions unify voice, video, data, and mobile
applications on fixed and mobile networks, delivering a media-rich collaboration
experience across business, government agency, and institutional workspaces. These
applications use the network as the platform to enhance comparative advantage by
accelerating decision time and reducing transaction time. The security, resilience, and
scalability of the network enable users in any workspace to easily connect anywhere,
anytime, and anyplace, using any media, device or operating system. Cisco Unified
Communications is part of a comprehensive solution that includes network infrastructure,
security, wireless, management applications, lifecycle services, flexible deployment and
outsourced management options, and third-party applications.
The Cisco Unified IP Phone 7965G (Figure 1) demonstrates the latest advances in VoIP
telephony, including wideband audio support, backlit color display, and an integrated Gigabit
Ethernet port. It addresses the needs of the executive or major decision maker, administrative
assistants, and those working with bandwidth-intensive applications on colocated PCs. This IP
phone includes a large, backlit, easy-to-read color display (Figure 2) for easy access to
communication information, timesaving applications, and features such as date and time, calling
party name, calling party number, digits dialed, and presence information. It also accommodates
Extensible Markup Language (XML) applications that take advantage of the display. The phone
provides direct access to six telephone lines (or combination of lines, speed dials, and direct
access to telephony features), four interactive soft keys that guide you through call features and
functions, and an intuitive four-way (plus Select key) navigation cluster. A hands-free
speakerphone and handset designed for high-fidelity wideband audio are standard, as is a built-in
headset connection.
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Data Sheet
Figure 1.
Cisco Unified IP Phone 7965G
Figure 2.
Close-Up of Display and Lighted Line Keys
Features and Benefits
The Cisco Unified IP Phone 7965G is designed to grow with your organization and enhancements
to your system capabilities. The dynamic feature set allows the phone to keep pace with your
requirements through regular software updates. Firmware changes can be downloaded from No hands-on moves and changes are required with the phone—you can simply pick up
the phone and move to a new location anywhere on your network. The Cisco Unified IP Phone
7965G also provides many accessibility features. Table 1 lists the phone’s features.
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Data Sheet
Table 1.
Cisco Unified IP Phone 7965G Features
5-inch (12.5 cm) graphical TFT color display, 16-bit color depth, 320 x 240 effective pixel
resolution, with backlight. Allows for greater flexibility of features and applications, and
significantly expands the information viewed when using features such as Services,
Information, Messages, and Directory. Display also supports localization requiring doublebyte Unicode encoding for fonts.
Wideband Audio
Support for wideband (G.722 codec, adherence to TIA 920), including handset, headset,
and speakerphone (see Q&A for details).
Codec Support
G.711a, G.711µ, G.729a, G.729ab, G.722, and iLBC audio compression codecs are
supported (see Q&A for details).
Full-duplex speakerphone with acoustic echo cancellation.
Messages Key
Provides direct access to voicemail.
Directories Key
Ready access to missed, received or placed calls (plus intercom history and directories).
Incoming messages are identified and categorized on the display, allowing users to quickly
and effectively return calls using direct dial-back capability. Corporate directory integrates
with the Lightweight Directory Access Protocol Version 3 (LDAP3) standard directory.
Settings Key
Allows user to adjust display brightness, select background images (if available), and select
ringer sounds through the User Preference menu. Network Configuration preferences also
can be set up (usually by the system administrator). Configuration can be set up either
automatically or manually for Dynamic Host Control Protocol (DHCP), Trivial File Transfer
Protocol (TFTP), Cisco Unified Communications Manager, and backup Cisco Unified
Communications Manager instances. Other available Settings submenus include Device
Configuration, Security Configuration, and Model Information.
Services Key
Allows users to quickly access diverse information such as weather, stocks, quote of the
day, or any Web-based information using XML.
Help Button
Online Help gives users information about the phone keys, buttons, and features.
Speakerphone, Mute,
and Headset Buttons
Speakerphone includes Speaker On/Off, Microphone Mute, and Headset buttons that are lit
when active. For added security, the audible dual tone multifrequency (DTMF) tones are
masked when the speakerphone mode is used.
Navigation Cluster with
‘Select’ Button
Four-way navigation cluster allows users to scroll vertically and horizontally. At the center of
the cluster is a ‘Select’ button that can be used for selection of an in-focus item (for
example, to open an underlying menu)
Display Button
Indicates when phone is in power-saving sleep/inactivity mode (button is lit), and can be
used to awaken the display. Inactivity period is configured by the system administrator.
Ethernet Switch
Internal 2-port Cisco Ethernet switch allows for a direct connection to a 10/100/1000 BASET Ethernet network through an RJ-45 interface with single LAN connectivity for both the
phone and a co-located PC. System administrator can designate separate VLANs (802.1Q)
for the PC and phone, providing improved security and reliability of voice and data traffic.
Headset Port
Dedicated headset port eliminates the need for a separate headset amplifier and allows the
handset to remain in its cradle, making headset use simpler. Both wideband (G.722) and
narrowband headsets are supported.
Volume Control
Provides easy decibel-level adjustments for the speakerphone, handset, headset, and
ringer. The handset is hearing aid-compatible (HAC). Additional volume control gain can be
achieved using an inline handset amplifier.
Adjustable Foot-Stand
Stand is adjustable from flat to 60 degrees to provide optimum display viewing and
comfortable use of all buttons and keys. The foot-stand is keyed to match standard wall-jack
configurations for wall mounting. Optional wall-mount brackets are also offered.
Expansion Module Support
An optional add-on module, the Cisco Unified IP Phone Expansion Module 7914, provides
14 additional buttons for programming directory numbers or speed dials. Up to two
expansion modules may be used.
Multiple Ring Tones
More than 24 defined user-selectable ring tones are available. Ring tones may also be
personalized through use of the Cisco Unified Phone Application Suite.
Americans with Disabilities
Act (ADA) Features
Handset is hearing aid-compatible and meets Federal Communications Commission (FCC)
loudness requirements for the Americans with Disabilities Act (ADA). Section 508 loudness
requirements can be achieved using industry-standard inline handset amplifiers such as
Walker Equipment W-10 or CE-100 amplifiers. Dial pad is also ADA-compliant.
Quality of Service
(QoS) Options
Supports differentiated services code point (DSCP) and 802.1Q/p standards.
Positive device identity through X.509v3 Certificates, digitally signed images,
cryptographically secure provisioning, and secure signaling and secure media with AES128. Cryptography is not enabled by default and may only be enabled through a
cryptographically enabled CUCM. The phone also contains an 802.1X supplicant and
supports EAPOL pass-through.
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Data Sheet
Language Support
Built-in support for more than 30 languages (dependent on Cisco Unified Communications
Manager version).
Configuration Options
IP address assignment can be statically configured or configured through the DHCP client.
Table 2.
Cisco Unified IP Phone 7965G Product Specifications
Dimensions (H x W x D)
8.2 x 10.5 x 6 in. (20.32 x 26.67 x 15.24 cm)
3.5 lb (1.6 kg)
Phone-Casing Composition
Acrylonitrile butadiene styrene (ABS) plastic in textured dark gray color with silver bezel
Supports IEEE 802.3af PoE (Class 3). 48VDC is required; it can be supplied locally at the
desktop using an optional AC-to-DC power supply (part number CP-PWR-CUBE-3=) or
power injector (CP-PWR-INJ=). Local power options require a corresponding AC country
cord (see Table 6).
Phone Software Requirements Supported in 8.3(2) and greater
Call Control compatibility
Supported in Cisco Unified Communications Manager Versions 4.1(3)sr5b, 4.2(3)sr2b,
4.3(1), 5.1.1(b), 5.1(2), 6.0(1) and greater
Supported in Cisco Unified Communications Express and SRST Version 4.1
Signaling Protocols
Table 3.
Skinny Client Control Protocol (SCCP) and Session Initiation Protocol (SIP) with Cisco call
Temperature Ratings
Temperature Variable
Operating Temperature
32 to 104°F (0 to 40°C)
Relative Humidity
10 to 95% (noncondensing)
Storage Temperature
14 to 140°F (–10 to 60°C)
Certifications—Compliance and Safety
Refer to the following link:
Ordering Information
To place an order, visit the Cisco Ordering Home Page. To download software, visit the Cisco
Software Center.
Table 4.
Ordering Information—Phone/license
Part Number
Cisco Unified IP Phone 7965G
Cisco Unified IP Phone 7965G, spare
Cisco Unified IP Phone 7965G, for Channels, with one station user license
Cisco Unified IP Phone 7965G, for Channels, with one Cisco Unified Communications
Manager Express station user license
All Cisco Unified IP phones require the purchase of a phone technology license,
regardless of call protocol being used.
Table 5.
Ordering Information—Accessories
Part Number
14-button expansion module. Up to two modules may be used.
Locking wall-mounting kit, flat (recommended version)
Nonlocking wall-mounting kit, slanted
Locking wall-mounting kit, slanted
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Data Sheet
Local power adapter for sites where PoE is not available; refer to Tale 6 to select the correct
regional power cord. CP-PWR-CUBE-3= is compatible with and can replace CP-PWRCUBE-2=.
Single-port midspan power injector with integrated power supply, specifically designed and
tested for use with all Cisco Unified IP Phones. May be used as an alternative to the existing
Cisco phone local power adapter (CP-PWR-CUBE-3=), and can support a maximum
distance of 100 meters between an unpowered switch and a Cisco Unified IP Phone.
Table 6.
Ordering Information—AC Country Power Cords
Part Number
Asia Pacific
European Community
North America
United Kingdom
Cisco Unified Communications Services
Cisco and our certified partners can help you deploy a secure, resilient Cisco Unified
Communications solution, meeting aggressive deployment schedules and accelerating business
advantage. Our portfolio of services is based on proven methodologies for unifying voice, video,
data, and mobile applications on fixed and mobile networks.
Our unique lifecycle approach to services defines the requisite activities at each phase of the
solution lifecycle. Customized planning and design services focus on creating a solution that
meets your business needs. Award-winning technical support increases operational efficiency.
Remote management services simplify day-to-day operations, and optimization services enhance
solution performance as your business needs change.
For More Information
For more information about the Cisco Unified IP Phone 7965G, visit or contact your local account
Printed in USA
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