IP Phone 2007 User Guide (MCS 5100)

Standard
MCS 5100 Release 4.0
Standard 01.04
Part No. NN42020-104
March 2007
IP Phone 2007
User Guide
Standard
2
Copyright © 2007, Nortel Networks. All rights reserved.
Sourced in Canada
The information in this document is subject to change without notice. The statements, configurations, technical data, and
recommendations in this document are believed to be accurate and reliable, but are presented without express or implied
warranty. Users must take full responsibility for their applications of any products specified in this document. The
information in this document is proprietary to Nortel Networks.
Nortel, Nortel (Logo), and the Globemark are trademarks of Nortel Networks.
IBM, Lotus, and Lotus Notes are trademarks of IBM Corporation.
Microsoft, Microsoft Office, Outlook, and Windows are trademarks of Microsoft Corporation.
Oracle is a trademark of Oracle Corporation.
All other trademarks are the property of their respective owners.
NN42020-104 MCS 5100 Release 4.0
Standard 01.04
March 2007
Standard
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Revision history
March 2007
Standard 01.04. This document has been updated with the latest updates on the
“Regulatory and Safety Information” section.
February 2007
Draft 01.01. This document is issued to support Multimedia Communication
Server 5100 Release 4.0. It addresses CRs Q01542900 and Q01354191.
January 2007
Standard 01.01. This document is issued to support Multimedia Communication
Server 5100 Release 4.0. This document contains information previously
contained in the following legacy document, now retired: IP Phone 2007 User
Guide (NN10042-114).
November 2005
Standard 3.0. This document is up-issued to support MCS 5100 Release 3.5.
November 2005
Standard 2.0. This document is up-issued to support MCS 5100 Release 3.5.
October 2005
Standard 1.0. This document is up-issued to support MCS 5100 Release 3.5.
IP Phone 2007 User Guide
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NN42020-104 MCS 5100 Release 4.0
Standard 01.04
March 2007
Standard
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Contents
New in this release. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Feature changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
CFW and DND E911 operator callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Language support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Lotus Notes integration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
MCP granular service packaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
MCS E911 caller hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Multiple Login restrictions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Other changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Regulatory and safety information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
DenAn regulatory notice for Japan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
How this guide is organized . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Text conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Related publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
How to get help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
IP Phone 2007 overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Features and services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Useful terms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Multiple user logon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Meet Me audio conferencing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Layout and display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
IP Phone 2007 buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
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Telephone display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Touch panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Cleaning the telephone Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Call features and flexible feature codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Security Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Enter and edit text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Enter text by using the dialpad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Edit text by using the soft keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Enter text by using the pop-up keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Helpful hints . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Quick Services menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Secure your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Locking your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Unlocking your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Telephone controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Connecting your IP Phone 2007 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Tools menu (local options) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Network Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Local Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Using the Touch Panel Setup tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Adjusting contrast and brightness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
TFTP Upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Idle Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Specifying location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Language Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Time Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Display Version . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Resetting the IP Phone 2007 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Switching to an alternate Controller server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Config menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
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Volume Setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Contrast Setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Make and receive calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Make a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Using off-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Making a call using on-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Handsfree dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Directory applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Making a call by using the Address Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Making a call by using the Inbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Making a call by using the Outbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Predial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
SpeedDial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Call management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Placing a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Retrieving a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Returning to the original call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Using Timed Reminder Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Using Attendant Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Displaying incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Trace a malicious call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Using Call Trace during a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Using Call Trace without the Call Trace soft key . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Searching for users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Conference calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Using the Call Join feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Setting up a conference call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Conferee Selectable Display and Disconnect feature . . . . . . . . . . . . . . . . . . . . . . 86
Instant Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Sending an instant message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Respond to an instant message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
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Advanced features and services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
View menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Friends . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Presence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Call Subject . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Reject Reason . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Line information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Inbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Address Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Outbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Services menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Stock Query . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Send IM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
User Login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
User Logout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Retrieve Parked Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Global Search . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Program key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Local Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Locating the MAC address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Restarting your IP Phone 2007 manually . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Call does not connect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Using SIP addresses versus IP addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Domain name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Call is connected but there is no audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Audio settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Quality of service information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Appendix A: Multimedia PC Client and the IP Phone 2007 . . . . . . . . . . . 125
Configuring your Multimedia PC Client to control your IP Phone 2007 . . . . . . . . . . . 125
IP Phone 2007 indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
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Appendix B: Multimedia Office Client and the IP Phone 2007. . . . . . . . . 127
Configuring your Multimedia Office Client to control your
IP Phone 2007 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
IP Phone 2007 indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Appendix C: Multimedia PC Client for
IBM Lotus Notes and the IP Phone 2007 . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Configuring your Multimedia PC Client for
IBM Lotus Notes to control your IP Phone 2007 . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
IP Phone 2007 indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Appendix D: DHCP parameter configuration . . . . . . . . . . . . . . . . . . . . . . 131
Considerations for parameter configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Begin the initialization process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
If your network supports DHCP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
If your network does not support DHCP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Appendix E: Customer support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
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New in this release
The following sections describe what is new in this document for Multimedia
Communication Server (MCS) 5100 Release 4.0.
Feature changes
The following new features affect this document:
• “CFW and DND E911 operator callback” on page 11
• “Language support” on page 12
• “Lotus Notes integration” on page 12
• “MCP granular service packaging” on page 13
• “MCS E911 caller hold” on page 13
• “Multiple Login restrictions” on page 13
The following sections describe how the new features affect this release.
CFW and DND E911 operator callback
This feature provides enhancements to the Enhanced 911 (E911) system. When an
Emergency Operator attempts to call back to a caller who dialed 911, the call is
not blocked, rerouted or preempted by other calls. Therefore, the caller who made
the 911 call can be contacted directly.
The following settings are overridden during an E911 call:
• Do Not Disturb (DND) enabled
• Call Forwarding (CFW) enabled
• Routable Services enabled
This feature also ensures that the callback has priority if the Session Manager
server is in a minor or major overload situation.
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Language support
This feature provides the ability for MCS 5100 clients to support multiple
languages. The clients include the Multimedia PC Client, Multimedia Web Client,
Personal Agent, IP Phone 2002, IP Phone 2004, IP Phone 2007, and MAS
conferencing announcements. The supported languages are:
• English
• Parisian French
• German
• Latin America Spanish
• Japanese
• Korean
• Simplified Chinese
• Traditional Chinese
• Portuguese
Lotus Notes integration
This feature integrates the Multimedia PC Client with the IBM Lotus Notes
application. The Multimedia PC Client for IBM Lotus Notes provides the
following advanced IP telephony features:
• make SIP calls from inside Lotus Notes
• track incoming, outgoing, and missed calls in Lotus Notes folders
• use Lotus Notes contacts as your Lotus Notes directory
• see who is online and let others know that you are online
• control a Nortel IP Phone (IP Phone 2002, IP Phone 2004 or IP Phone 2007)
• send and receive files from contacts that have a SIP address
• send web pages, share whiteboards and share clipboards
• decline, redirect or ignore incoming calls
• send and receive text messages
• chair and participate in conference calls and use web collaboration (requires
MAS)
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MCP granular service packaging
With this feature, you can control the operation of services on a domain or user
basis. Features such as Instant Messaging and Web Collaboration can be
controlled. Users or domains can be restricted in their use of the service. The
ability to send and receive instant messages is controlled, as well as the ability of a
user or a group of users to transfer files, transfer a clipboard, send a URL to a user,
or to manipulate a whiteboard.
MCS E911 caller hold
This feature adds two enhancements to the Enhanced 911 (E911) system.
• The originator of a 911 call cannot invoke mid-call features (such as Hold,
Transfer, Call Park, and Conferencing), cannot make an additional call, and
cannot receive incoming requests outside the emergency call.
• The originator of a 911 call cannot disconnect the call. The public safety
answering point (PSAP) must disconnect the call.
Multiple Login restrictions
This feature provides the following enhancements:
• restriction to the number of simultaneous log-ons for an MCS user using a
Multimedia PC Client, hardware SIP telephone or Multimedia Web Client
• configuration of the maximum number of simultaneous log-ons
• implementation and access enforcement through the service packages
• authorization to administrators to log out a user’s connections
• restriction of call attempts from unregistered nodes
Other changes
This document was renumbered from NN10042-114 to NN42020-104.
This document includes safety information about the use of connecting cables,
power cords, and AC adaptors that ship with the equipment or that Nortel
specifies.
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Citrix Application Gateway support is removed in MCS 5100 Release 4.0.
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Regulatory and safety information
This chapter contains regulatory and safety information.
This chapter contains regulatory and safety information.
This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference in a residential
installation.
This equipment generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following
measures:
•
•
•
•
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which
the receiver is connected.
Consult the dealer or an experienced radio/ TV technician for help.
Note: The user should not make changes or modifications not expressly
approved by Nortel Networks. Any such changes could void the user’s
authority to operate the equipment.
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This Class B digital apparatus complies with Canadian ICES-003. Cet appareil
numérique de la classe B est conforme à la norme NMB-003 du Canada.
Warning: This is a Class B product. In a domestic environment this product
can cause radio interference in which case the user must take adequate
measures.
Operation is subject to the following two conditions: (1) this device may not
cause interference, and (2) this device must accept any interference, including
interference that may cause undesired operation of the device.
Table 1 lists EMC compliance for various jurisdictions.
Jurisdiction
Standard
Description
United States
FCC CFR 47 Part 15
Class B Emissions: FCC Rules for Radio Frequency
Devices
Canada
ICES-003
Class B Emissions: Interference-Causing
Equipment Standard: Digital Apparatus
Australia/New
Zealand
AS/NZS 3548
CISPR 22
Class B Emissions: Information technology equipment Radio disturbance
European
Community
EN 55022
Class B Emissions: Information technology equipment Radio disturbance
EN 55024
Information technology equipment - Immunity
characteristics Limits and methods of measurement
EN 61000-3-2
Limits for harmonic current emissions (equipment input
current <= 16 A per phase)
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Jurisdiction
Japan
Standard
Description
EN 61000-3-3
Limitation of voltage fluctuations and flicker in
low-voltage supply systems for equipment with
rated current <= 16 A
VCCI
Regulations for voluntary control measures.
Table 2: Safety
Jurisdiction
Standard
Description
United States
UL 60950-1
Safety of Information Technology Equipment
Canada
CSA 60950-1-03
Safety of Information Technology Equipment
Australia/New
Zealand
AS/NZS 60950.1:2003
Safety of Information Technology Equipment
European
Community
EN 60950-1
ITE equipment - Safety - Part 1: General requirements
Other Safety Approvals: IEC 60950-1: ITE equipment - Safety - Part 1: General
requirements
Other
US/Canada: Hearing Aid Compatibility (HAC) as per FCC Part 68.
This equipment complies with the CE Marking requirements.
Australia: AS/ACIF S004: Voice Frequency Performance Requirements for
Customer Equipment
EU Countries: This device complies with the essential requirements and other
relevant provisions of Directive 1999/5/EC. A copy of the Declaration may be
obtained from http://www.nortel.com/products/announcements/eumrdc/
index.html or Nortel Networks GmbH address: Ingolstaedter Strasse 14-18, 80807
Munich Germany.
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DenAn regulatory notice for Japan
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Introduction
This guide describes how to install, configure and use your Nortel IP Phone 2007.
The topics in this chapter include:
• “How this guide is organized” on page 19
• “Audience” on page 20
• “Text conventions” on page 20
• “Acronyms” on page 21
• “Related publications” on page 21
• “How to get help” on page 22
How this guide is organized
This guide is organized as follows:
• “IP Phone 2007 overview” on page 23
• “Installation” on page 45
• “Configuration” on page 49
• “Make and receive calls” on page 67
• “Call management” on page 77
• “Advanced features and services” on page 91
• “Troubleshooting” on page 119
For a brief overview about how to use the SIP Multimedia PC Client to control
your IP Phone 2007 (a configuration called the SIP Multimedia PC Client Set),
see “Appendix A: Multimedia PC Client and the IP Phone 2007” on page 125.
For a brief overview about how to use the SIP Multimedia Office Client to control
your IP Phone 2007 (a configuration called the SIP Multimedia Office Client Set),
see “Appendix B: Multimedia Office Client and the IP Phone 2007” on page 127.
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For a brief overview about how to use the Multimedia PC Client for IBM Lotus
Notes to control your IP Phone 2007 (a configuration called the Multimedia PC
Client for IBM Lotus Notes Set), see “Appendix C: Multimedia PC Client for
IBM Lotus Notes and the IP Phone 2007” on page 129.
For information about setting up telephones that are not already configured, see,
“Appendix D: DHCP parameter configuration” on page 131.
For a list of telephone parts numbers and where to go for help, see
“Appendix E: Customer support” on page 137.
Audience
This guide is intended for IP Phone 2007 users.
Text conventions
This guide uses the following text conventions:
bold text
Indicates the IP Phone 2007 soft key you must press.
Example: Press the Ok soft key.
italic text
Indicates new terms, document titles
Example: See IP Phone 2007 User Guide
(NN42020-104).
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Acronyms
This guide uses the following acronyms:
DHCP
Dynamic Host Configuration Protocol
DND
Do Not Disturb
DTMF
dual-tone multi-frequency
ISDN
Integrated Services Digital Network
IM
instant message
IP
Internet Protocol
IPCM
Internet Protocol Client Manager
LAN
local area network
LCD
liquid crystal display
LED
light emitting diode
MAC
Media Access Control
QoS
Quality of Service
SIP
Session Initiation Protocol
VoIP
Voice over IP
WAN
Wide Area Network
Related publications
For more information, see the following publications:
• IP Phone 2002 Quick Reference (NN42020-110)
• IP Phone 2002 User Guide (NN42020-126)
• IP Phone 2004 Quick Reference (NN42020-122)
• IP Phone 2004 User Guide (NN42020-103)
• Multimedia Office Client User Guide (NN42020-139)
• Multimedia PC Client User Guide (NN42020-102)
• Personal Agent User Guide (NN42020-100)
• Multimedia PC Client for IBM Lotus Notes User Guide (NN42020-148)
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How to get help
For service issues, contact your local support or Information Services team.
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IP Phone 2007 overview
The IP Phone 2007 brings voice and data to the desktop by connecting to a local
area network (LAN) through an Ethernet connection.
The IP Phone 2007 provides all the functionality of the IP Phone 2004, using a
graphical user interface (GUI). Advanced text and graphics-based Web-centric
applications are supported.
The topics in this chapter include:
• “Features and services” on page 23
• “Useful terms” on page 25
• “Layout and display” on page 27
• “Enter and edit text” on page 39
• “Secure your telephone” on page 42
Features and services
The IP Phone 2007 supports the following features:
• twelve programmable feature soft keys
• two soft keys (self-labeled) that provide access to a maximum of ten features
Note: Some IP Phone 2007 telephones are not configured to support soft
key functionality. Consult your system administrator to verify if your
telephone supports soft key functionality.
•
•
speaker for on-hook dialing or on-hook listening
volume control bar for adjusting the ringer, speaker, handset, and headset
volume
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•
•
•
•
•
•
•
•
four call processing fixed keys:
— Hold
— Goodbye
— Handsfree
— Mute
automatic network configuration
hearing-aid compatible
large, color touch panel display screen
web-based applications support
remote firmware download
hardware features
— integrated 3-port switch (LAN, PC and internal port for voice)
— high-quality Voice over IP (VoIP) sound
— local generation of call alerting, call progress, and dial tones (as well as
support for out-of-band DTMF signaling) to conserve valuable LAN/
WAN bandwidth
— wideband-compatible speakerphone (150 Hz to 7 kHz) with acoustic echo
cancellation
— shared LAN access with a PC
— headset jack with an On/Off key
software features
— Call Forward, Ignore, Decline, and Transfer
— Speed Dial from an inbox, outbox, or address book
— Conference, Call Waiting, and Call Hold
— automatic registration when the device is activated
— multiple user log on
— inbox
— outbox
— address book
— Call Park
— message waiting indicator (icon and telephone lamp lights red)
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— Meet Me audio conferencing
For configuration information, see Personal Agent User Guide
(NN42020-100) and for user information, see Meet Me Audio
Conferencing Quick Reference (NN42020-113). This system feature is
optional.
— roaming between domains in the same system
This feature depends on system configuration; contact your system
administrator for details.
— voice mail, Hotline, and two modes of access (Restricted and Full Access)
when configured by the administrator
The IP Phone 2007 does not support the IP Phone Key Expansion Module
(KEM).
Some features are available on all telephones. Consult your system administrator
to verify which features are available.
Useful terms
The IP Phone 2007 looks like a regular telephone, but you need to keep some
important differences in mind.
Multiple user logon
Your IP Phone 2007 can support up to four lines. Therefore, four people can log
on to a single IP Phone 2007 to receive and place calls.
The first person who logs on to the telephone has the primary line. You can be
logged on to several IP Phones at the same time. The maximum number of devices
or clients that you can log on to depends on your service package. Your
administrator can force a log out from your devices or clients.
Use the menu options to configure or view parameters that are specific to a line. If
several users are logged on to the telephone, then the system prompts you to select
your line button.
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Address
When you enter an address to call someone, you enter a SIP address or a
telephone number.
A SIP address is a unique identifier of users on the IP network. It has the same
format as an e-mail address, for example, jdoe@lab1.org, but it is not an e-mail
address. The characters before the at sign (@) represent the user name, in our
example, jdoe. The characters after the at sign represent the domain name of the
server, in our example, lab1.org. If you are in the same domain as the user you are
calling, you do not need to enter the domain name section of their SIP address (for
example, @lab1.org).
The network can track where you are and route your calls when you log on to any
IP Phone 2007 by using your SIP address. Use SIP addresses to take advantage of
other features such as presence.
To make it easier to place calls, you can store addresses (SIP addresses or
telephone numbers) in a personal address book.
Meet Me audio conferencing
Use this feature to host audio conferences by providing a dial-in number and
access code to participants. The chairperson activates the conference with their
own password. The Meet Me audio conference window displays who has joined
the conference.
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Users who have access to the Personal Agent can change their chairperson
password and select the option of whether the conference ends automatically
when they disconnect. For more information about Meet Me audio conference
preferences, see Personal Agent User Guide (NN42020-100). For information
about Meet Me audio conferencing on your system, see your system
administrator.
Layout and display
The following sections describe the buttons on your IP Phone 2007.
IP Phone 2007 buttons
Your IP Phone 2007 includes buttons that provide instant access to features of the
telephone. Figure 1 “IP Phone 2007” on page 28 shows the buttons on your
IP Phone 2007.
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Figure 1 IP Phone 2007
Goodbye key
Hold key
Message waiting indicator/
Incoming call indicator
Handset
Speaker
Display
screen
Dialpad
Navigation
keys
Handsfree
LED
Stylus
holder
Handsfree
key
LED
Headset key
Volume
control bar
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Mute key
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Table 1 IP Phone 2007 buttons and keys
Use the Volume control bar to adjust the
volume of the ringer, handset, headset, speaker,
and the Handsfree feature. Press the right side
of the rocker bar to increase volume; press the
left side to decrease volume.
Use the Goodbye key to terminate an active
call.
Press the Hold key to put an active call on hold.
Tap the flashing line soft key to return to the
caller on hold.
Use the Navigation keys to scroll through
menus and lists appearing on the LCD display
screen. The key rocks for up, down, left, and
right movements.
Press the Headset key to answer a call when
you are using the headset or to switch a call
from the handset or handsfree to the headset.
Press the Speaker key to activate handsfree
operation. The speaker LED indicator lights to
indicate when handsfree is active.
Press the Mute key to listen to the receiving
party but not transmit sound. Press the Mute
key again to return to two-way conversation.
The Mute key applies to handsfree, handset,
and headset microphones. The Mute LED
indicator flashes when the Mute option is in
use.
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Table 1 IP Phone 2007 buttons and keys
The Message waiting indicator flashes when a
message is left for the user. Also, this indicator
flashes when the ringer is ON.
The two keys on either side of the navigation
key are context-sensitive soft keys, and have
labels on the LCD.
Telephone display
The IP Phone 2007 provides a large, color touch panel display that supports color
XML/HTML content through an external application server.
The IP Phone 2007 window-based user interface has two display areas:
• Application area
• Tools and navigation area
Figure 2 “Idle LCD display screen” on page 31 shows an example of an idle LCD
display screen.
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Figure 2 Idle LCD display screen
OnHook
View
Servcs
11/07 3:16
Srch
Config
Note: The display can differ from the above example.
To extend the life of the LCD panel, the panel goes dark (sleeps) after a period of
inactivity. See “Adjusting contrast and brightness” on page 51 for information
about configuring the amount of time that passes before the display panel sleeps.
Application area
The Application area provides
• line and feature soft key status
• information items such as caller number, caller name, feature prompt strings,
user-entered digits, date and time information, and telephone information
• feature soft keys
• soft keys
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Figure 3 “Application area” on page 32 shows the Application area.
Figure 3 Application area
Progammable
line/feature keys
OnHook
View
Servcs
11/07 3:16
Srch
Multi-field
display screen
Soft keys
Config
Feature keys
In the Feature keys area, the soft keys can show either text or icons. Table 2 “Soft
keys text and icon equivalents” on page 32 shows the soft key text and icon
equivalents. The text labels are displayed by default. You can display icons by
using the Tools menu. For more information. see “Using the Button Customizing
tool” on page 53.
Table 2 Soft keys text and icon equivalents
Text display
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Table 2 Soft keys text and icon equivalents
Text display
Icon display
Tools/Navigation area
The Tools/Navigation area provides controls for navigating between features and
for selecting tools. This area is visible and functional at all times.
Figure 4 “Tools/Navigation area” on page 34 shows the Tools/Navigation area.
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Figure 4 Tools/Navigation area
The Tools/Navigation area has five main elements that are presented as touchable
soft keys:
Tap this icon to determine which external graphical
applications are registered (for example, My CallPilot),
and to launch them by tapping the appropriate icon.
Tap this icon to access the Telephone screen.
Tap this soft key to access the primary graphical external
application. The soft key displays the icon of the primary
graphical application.
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Tap this icon to access the following tools used on the
IP Phone 2007:
•
Network Configuration
•
Local Diagnostics
•
Touch Panel Setup
•
Contrast and Brightness
•
USB Devices
•
TFTP Upgrade
•
Preferences
•
Lock menu
Tap this icon to display a virtual keyboard (pop-up
keyboard) for text entry.
You can use the pop-up or the USB keyboard to enter text
in some of the applications. See “Enter and edit text” on
page 39 for more information.
Touch panel
You can perform point-and-click operations on your IP Phone 2007 by using the
touch panel. The graphical user interface (GUI) presents soft keys directly on the
display. You can use all Line/DN soft keys and feature soft keys by tapping the
touch panel.
See “Cleaning the telephone Screen” on page 36 for important information.
Calibrate the touch panel
You can calibrate the touch panel by using the Tools menu. The system prompts
you to use the stylus to tap three targets. See “Using the Touch Panel Setup tool”
on page 50 for more information.
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Stylus
You can operate the touch panel by using a stylus or your finger. A stylus is
recommended to avoid damage to the touch panel.
Cleaning the telephone Screen
To clean the screen on the telephone, hold down the Goodbye key, and gently wipe
the telephone screen with a soft, dry cloth.
Caution: Do not use liquids or powders on the telephone. Using
anything other than a soft, dry cloth can contaminate telephone
components and cause failure.
Call features and flexible feature codes
System administration is required for call features and flexible feature codes
(FFC). Contact your system administrator to configure these features and codes on
your telephone.
The Call features and FFCs must be assigned to your service package and must be
supported by system software.
Security Features
Your Station Control Password (SCPW) enables the following security features:
• electronic Lock to prevent others from making calls from your telephone
• password-protected telephone features (for example, Address Book, Inbox,
and Outbox)
Your initial SCPW is defined by your system administrator. Contact your system
administrator for detailed information.
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Changing your SCPW
1. Tap the Services soft key.
2. Press the Up/Down keys to scroll and select Password
Admin.
3. Tap the Select soft key.
4. Use the dialpad to enter your password.
5. Press the Up/Down keys to scroll and select New
Password.
6. Tap the Select soft key.
7. Use the dialpad to enter the new password.
8. Tap the Select soft key to accept the new password.
Note: If you are locked out of your IP Phone 2007 or
forget your SPCW, contact your system administrator.
Turning Password Protection on or off
Note: The default setting for Password Protection is off.
1. Tap the Directory soft key.
2. Press the Up/Down navigation keys to scroll and
select Change Protection Mode.
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3. Use the dialpad to enter your password (if Password
Protection is enabled).
4. Tap the Enter soft key.
5. Press the Up/Down navigation keys to scroll and
select one of the following:
•
•
Enable Password Protection
Disable Password Protection
6. Select one of the following:
or
•
•
Yes to accept the selection.
No to return to the Directory menu.
7. Tap the Done soft key.
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Enter and edit text
You can enter and edit text on your IP Phone 2007 by using the following
methods:
• telephone dialpad
• soft keys
• pop-up keyboard
Which method you must use for text entry depends on the application. The
following table shows the applications and input devices that can be used for text
entry.
Table 3 Application and input devices
For
Use
Call Server applications (for
example, changing feature key
labels, adding address book entries,
or dialing)
Dialpad
Pop-up or USB keyboard for numeric
entries only
Graphical applications
Pop-up keyboard
Tools menu
Pop-up keyboard
Dialpad for numeric entries
Enter text by using the dialpad
You can use the dialpad to enter text when you use features such as programming
a SpeedDial soft key.
For example, to enter the letter A, press the number 2 key once. To enter the letter
C, press the number 2 key three times. This is only the case if Alpha dialing is
turned on. Press the Alpha/NoAlpha soft key to toggle between entering
characters and entering digits, or see “Turning Alpha Dialing on or off” on
page 55 for more information.
Note: No letters are associated with the number 1 key or the number 0
key.
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When you enter IP addresses by using the dialpad, the address is entered as
xxx*xxx*xxx*xxx, and the telephone translates this to xxx.xxx.xxx.xxx.
Edit text by using the soft keys
You can use soft keys to access text when you use applications such as Address
Book, Outbox, and Inbox.
Table 4 “Soft key editing functions” on page 40 describes the soft key editing
functions on the IP Phone 2007.
Table 4 Soft key editing functions
Soft key
Description
Cancel
Stop the current action.
Choose
Select a symbol.
Clear
Clear the input field.
Case
Switch the next character to either uppercase or
lowercase.
Delete
Backspace one character.
Done/Select/Enter
Depends on application.
More
Access additional soft keys.
Enter text by using the pop-up keyboard
A full uppercase and lowercase keyboard and a number pad are available to enter
text. You can type on the keyboard by using the stylus. You can use the pop-up
keyboard to enter text in the tools and graphical applications.
To enter numbers in telephone applications (for example, when you dial), the
keyboard can be used to enter digits (0–9), star (*) and pound (#).
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Helpful hints
When navigating the IP Phone 2007 menus or entering text, keep the following
tips in mind:
• In a numbered menu list, press the dialpad number that corresponds to the
item on the list to select it.
• Use the navigation buttons to scroll vertically and horizontally through
display information. In the address book, inbox, outbox and friends lists, the
right navigation button displays details about an entry.
• Use the star (*) dialpad button to return to the beginning of a list and the
pound (#) button to go to the end of a list.
• To capitalize a letter, first enter the letter using the dialpad and then press the
up navigation button to apply capitalization.
Quick Services menu
Use the Services soft key, below the Directory soft key, to access the Quick
Services menu, which lists commonly used items from the various soft key menus.
Tap the Services soft key to access the Quick Services menu, which provides
access to the following features:
1. Presence (see “Presence” on page 92)
2. Global Search (see “Global Search” on page 114)
3. Stock Query (see “Stock Query” on page 107)
4. Send IM (see “Send IM” on page 108)
5. Do Not Disturb (see “Do Not Disturb” on page 110)
6. Retrieve Parked Call (see “Retrieve Parked Call” on page 113)
For more information about each of these items, see the appropriate section as
indicated by the text in parentheses, above.
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Secure your telephone
Use the Electronic Lock feature to prevent others from making calls from your
telephone. You control the Electronic Lock feature by using your Station Control
Password (SCPW). For information about how to change your Station Control
Password, see “Changing your SCPW” on page 37.
Locking your telephone
1. Lift the handset.
2. Dial the Electronic Lock Activate FFC.
3. Dial your Station Control Password.
or
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• If you are dialing locally, press the Goodbye key.
• If you are dialing the FCC remotely, dial your
DN.
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Unlocking your telephone
1. Lift the handset.
2. Dial the Electronic Lock Deactivate FFC.
3. Dial your Station Control Password.
or
4. Perform one of the following:
• If you are dialing locally, press the Goodbye key.
• If you are dialing the FCC remotely, dial your
DN.
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Installation
This chapter describes how to install your IP Phone 2007.
The topics in this chapter include:
• “Before you begin” on page 45
• “Connecting your IP Phone 2007” on page 47
Note: Contact your system administrator to ensure that your network is
prepared for you to configure and initialize your IP Phone 2007.
Before you begin
Before you begin setting up your telephone, ensure that you have the following
components:
• IP Phone 2007 telephone
— Telephone handset
— Telephone handset cord
— IP Phone 2007 base
• AC adapter
• Ethernet cable
• Active LAN connection
Telephone controls
Figure 5 “IP Phone 2007” on page 46 shows the layout and buttons of an
IP Phone 2007.
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Figure 5 IP Phone 2007
Goodbye key
Hold key
Message waiting indicator/
incoming call indicator
Handset
Speaker
Display
screen
Dialpad
Navigation
keys
Handsfree
LED
Stylus
holder
Handsfree
key
LED
Headset key
Volume
control bar
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Context-sensitive soft keys
Mute key
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Connecting your IP Phone 2007
Caution: Do not plug the IP Phone 2007 into a regular telephone jack.
This results in severe damage to the IP Phone. Consult your system
administrator to ensure that you plug your telephone into a 10/100BaseT
Ethernet jack.
1
Connect one end of the handset cord to the handset jack (identified with a
handset icon) on the telephone base and connect the other end of the handset
cord to the handset.
2
Select one of the following connections:
3
a
For a telephone not sharing a LAN access with a PC, connect one end of
the Ethernet cable to the Ethernet plug (identified with a network icon) on
the telephone and the other end to your 10/100BaseT Ethernet jack.
b
For a telephone sharing a LAN access with a PC, connect one end of the
Ethernet cable to the Ethernet plug (identified with a network icon) on the
telephone and the other end to your 10/100BaseT Ethernet jack. Connect
one end of a second Ethernet cable to the PC Ethernet port (identified
with a PC icon) on the back of the telephone and the other end to the
computer Ethernet port.
Contact your installation technician for the proper power option. This
telephone can be powered by an optional AC adapter or using Power over
Ethernet.
Warning: If you are using an AC adapter, you must use the
IP Phone 2007 Global Power Adapter (part number N0014020) or your
telephone cannot operate.
4
Thread the cord around the retaining hook, and channel provided.
5
Secure the telephone footstand to the telephone base.
Use the angle grip on the top back of the telephone to change position.
6
Contact your system administrator for configuration instructions.
“IP Phone 2007 bottom-view.” on page 48 shows a layout of bottom of the
IP Phone 2007 including connections.
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Figure 6 IP Phone 2007 bottom-view.
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Configuration
This chapter provides information about the configuration options found in the
Tools menu and the Config menu.
The topics in this chapter include:
•
•
“Tools menu (local options)” on page 49
“Config menu” on page 62
Tools menu (local options)
Your IP Phone 2007 has both local and server-based options. The local options
include the following entries in the Tools menu:
•
•
•
•
•
•
•
Network Configuration
Local Diagnostics
Touch Panel Setup
Contrast and Brightness
USB Devices
TFTP Upgrade
Preferences
Note: Some of these items can be used only by the system administrator.
Network Configuration
The Network Configuration option provides access to information configured
when the telephone was installed. This tool is for administrator use only.
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Local Diagnostics
The Local Diagnostic menu contains tools that diagnose local problems. This
menu is for administrator use only.
Using the Touch Panel Setup tool
The Touch Panel Setup tool calibrates the touch panel and stylus. Calibration is
required when stylus taps are not interpreted correctly.
1. Tap the Tools icon.
2. Tap the Touch Panel Setup soft key.
The screen displays a calibration map, the
CANCEL soft key appears, and the system
prompts
Touch the center of the red ball.
3. Using the stylus, tap each of the dots, in order,
starting with the red dot in the lower-left portion
of the screen, and following the sequence as
prompted.
After the third dot is tapped, the display changes to
indicate the result of the calibration. If the
calibration is successful, the telephone reports
Data calibration is CORRECT, prompts
Save Data Calibration?, and displays the YES
and NO soft keys, and calibration statistics.
Perform one of the following:
— Tap the YES soft key to save the
calibration settings and exit to the main
display.
— Tap the NO soft key to stop the calibration
settings and exit to the main display.
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• If the calibration is not successful, the
telephone reports
Data calibration is INCORRECT,
prompts Repeat Calibration?,
and displays the YES and NO soft keys, and
calibration statistics
Perform one of the following:
— Tap the YES soft key to try the calibration
again (starting at step 3).
— Tap the NO soft key to abandon the
calibration and exit to the main display.
Adjusting contrast and brightness
Use the Contrast and Brightness tools to adjust the physical settings of the display.
1. Tap the Tools icon.
2. Tap the Contrast and Brightness soft key.
The following choices are displayed:
• Contrast and a set of Down and Up soft keys
• Brightness and a set of Down and Up soft
keys
• Sleep in xxx, where xxx is a time in minutes
or hours, and a set of Down and Up soft keys
3. To increase the display contrast, tap the Up soft
key beside the Contrast label.
4. To decrease the display contrast, tap the Down
soft key beside the Contrast label.
5. To increase the display brightness, tap the Up
soft key beside the Brightness label.
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6. To decrease the display brightness, tap the
Down soft key beside the Contrast label.
or
7. To increase or decrease the time before the
display sleeps (goes black), tap the Up or Down
soft key beside the Sleep in label. The sleep
time increases or decreases from the default, and
provides settings for:
5m (5 minutes)
15m (15 minutes)
30m (30 minutes)
1h (1 hour—default)
2h (2 hours)
Never (screen does not go black).
Extending the sleep time or never sleeping
reduces the life span of the display screen.
8. Tap the Exit soft key to exit to the main display.
Changes are saved automatically.
TFTP Upgrade
The TFTP Upgrade menu is used to upgrade the firmware in the telephone. This
menu is for administrator use only.
Preferences
The Preferences menu contains the Button Customizing Tool and the Exit soft
key. Use this menu option to adjust system preferences.
Accessing the Preferences menu
To access the Preferences menu contrast, tap the Config soft key and select
3. Preferences.
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Using the Button Customizing tool
1. Tap the Tools icon.
2. Tap the Preferences soft key.
3. Tap the Button Customizing Tool soft key.
Three columns are displayed and the Apply and Exit soft keys:
Buttons
Icons
Labels
_________
_________
_________
_________
_________
_________
_________
The boxes that have a black outline are the current settings.
4. To change a soft key from displaying text to
displaying the icon, tap the associated icon. A
black box appears around the icon.
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5. To change a soft key to display a custom label:
• Tap twice on the corresponding field in the
Label column to get a blinking cursor. A black
box appears around the label.
• Enter text by typing on the USB keyboard or
virtual keyboard.
• Tap somewhere on the screen to stop editing
the field.
• The system truncates the label if it does not fit
into the display area of the soft key.
6. Perform one of the following:
• To apply the changes, tap the Apply soft key.
• To abandon the changes, tap the Exit soft key.
The system responds Save changes? and the
Yes and No soft keys display.
Perform one of the following:
or
— Tap the Yes soft key to save the changes.
— Tap the No soft key to abandon the
changes and exit to the Preferences menu.
7. Tap the Exit soft key to return to the Preferences
menu.
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Turning Alpha Dialing on or off
1. Press the Up/Down navigation keys to scroll and
select Alpha Dialing: ON.
Change
2. Tap the Change soft key.
The following prompt appears: Turn
alphanumeric dialing on / off?
Change
or
3. Perform one of the following:
• Tap the Change soft key to turn Alpha Dialing
on or off.
• Tap the Cancel soft key to discard changes and
return to the Config menu.
Turning Instant Message Display on or off
1. Press the Up/Down navigation keys to scroll and
select IM Display: ON
Change
2. Tap the Change soft key.
The following prompt appears: Instant
Message display for device is ON. Turn it
OFF?
Change
or
3. Perform one of the following:
• Tap the Change soft key to turn Instant
Message Display on or off.
• Tap the Cancel soft key to discard changes and
return to the Config menu.
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Configuring Name Search
1. Press the Up/Down navigation keys to scroll and
select Search Method: Name Sea.
Change
2. Tap the Change soft key.
3. Press the Up/Down navigation keys to scroll and
select one of the following:
1. Index Search
2. 1st Character Search
3. Name Search
Change
or
4. Perform one of the following:
• Tap the Change soft key to select the selected
option.
• Tap the Cancel soft key to discard changes and
return to the Config menu.
Turing Ignore Action on or off
1. Press the Up/Down navigation keys to scroll and
select Ignore Action: LOCAL
Change
2. Tap the Change soft key.
The following prompt appears: Set IGNORE
action to affect all network contacts?
Change
or
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3. Perform one of the following:
• Tap the Change soft key to turn Ignore Action
on or off.
• Tap the Cancel soft key to discard changes and
return to the Config menu.
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Selecting the dialpad language
1. Press the Up/Down navigation keys to scroll and
select Dial Pad: a-z
Change
2. Tap the Change soft key.
3. Press the Up/Down navigation keys to scroll and
select one of the available languages (for
example, 1. English).
Change
or
4. Perform one of the following:
• Tap the Change soft key to use the selected
language.
• Tap the Cancel soft key to discard changes and
return to the Config menu.
Idle Display
Use this option to enter the message you want the telephone to display when idle.
1. Press the Up/Down navigation keys to scroll and
select 4. Idle Display.
2. Tap the Select soft key.
The following prompt appears: Set Idle
Display >
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3. Use the dialpad to enter the string you want to
search for.
Ok
4. Perform one of the following:
• Tap the Ok soft key to use the new idle display
message.
• Tap the Cancel soft key to discard changes and
return to the Config menu.
or
Specifying location
Use the Location option to indicate your location.
1. Press the Up/Down navigation keys to scroll and
select 5. Location.
2. Tap the Select soft key.
3. Press the Up/Down navigation keys to scroll and
select one of the listed locations.
Ok
4. Perform one of the following:
• Tap the Ok soft key to use the selected location.
• Tap the Cancel soft key to discard changes and
return to the Config menu.
or
Language Preferences
The display is available in several languages. You can use two methods to
configure which language appears on your phone.
•
•
Config menu (to control the language used by features)
Tools menu (to control the language used by local menus)
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Config menu
To choose a language, tap the Config soft key, and select 6. Language
Preferences from the menu.
1. Press the Up/Down navigation keys to scroll and
select the desired language (for example,
German [Deutsche]).
or
2. Perform one of the following:
• Tap the Select soft key to save the new
language selection.
• Tap the Cancel soft key to discard changes and
return to the Config menu.
Tools menu
See “Preferences” on page 52 for instructions on changing the language for the
local labels of the graphical user interface.
Time Preferences
Several date and time formats are available. Formats are based on the
12- and 24-hour clocks.
To access Time Preferences, tap the Config soft key and select 7. Time
Preferences from the menu.
1. Tap one of the soft keys: DateFm, TmZone, or
TimeFm.
2. Press the Up/Down navigation keys to scroll and
select the format.
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or
Ok
or
3. Perform one of the following:
• Tap the Select soft key to save the format and
return to the Time Format menu.
• Tap the Cancel soft key to keep existing
settings.
4. Perform one of the following:
• Tap the Ok soft key to use the selected date and
time format.
• Tap the Cancel soft key to discard changes and
return to the Config menu.
Display Version
The Display Version option shows the load and IPCM information. This option is
for administrator use.
Resetting the IP Phone 2007
Use this option to reset the telephone to factory default settings.
To access the Reset Phone option, tap the Config soft key and select 9. Reset
Phone from the menu.
1. Press the Select soft key. The following prompt
appears: Reset Phone.
Ok
or
2. Perform one of the following:
• Tap the Ok soft key to reset the telephone.
• Tap the Cancel soft key to keep existing
settings and return to the Config menu.
Switching to an alternate Controller server
Use this option to switch to an alternative Controller server.
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To access the Switch Controller option, tap the Config soft key and select 10.
Switch Controller from the menu.
1. Press the Select soft key.
The following prompt displays:
Use Alternate Controller 2?
Host: xxx.xxx.xxx.xxx
Port: xxxx
Ok
or
2. Perform one of the following:
• Tap the Ok soft key to search for the alternate
controller.
• Tap the Cancel soft key to keep existing
settings and return to the Config menu.
Note: If the telephone fails to connect to an
alternative controller, it restores the connection
to the existing controller.
Exiting the Preferences menu
Tap the Exit soft key to return to the main display.
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Config menu
The Config soft key provides access to the Configuration menu, which contains
the following items:
•
•
•
•
•
•
•
•
•
•
“Volume Setting” on page 62
“Contrast Setting” on page 66
“Preferences” on page 52
“Idle Display” on page 57
“Specifying location” on page 58
“Language Preferences” on page 58
“Time Preferences” on page 59
“Display Version” on page 60
“Resetting the IP Phone 2007” on page 60
“Switching to an alternate Controller server” on page 60
To access the Config menu, tap the Config soft key on the idle display.
Volume Setting
Use this option to change the volume of the ringer, handset, headset, and
handsfree, and to choose the ring pattern.
To access the volume and ringer controls, tap the Services soft key, select Config,
and select 1. Volume Setting from the menu.
Adjusting the ring pattern
To adjust the ring pattern:
1. Press the Up/Down navigation keys to scroll and
select 1. Ringer Pattern
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2. Press the Up/Down navigation keys to scroll and
select the ring pattern you want to use (the
telephone plays the selected ring pattern).
or
3. Perform one of the following:
• Tap the Select soft key to save the changes and
return to the Config menu.
• Tap the Cancel soft key to keep existing
settings.
Adjusting the handset volume
To adjust the handset volume:
1. Press the Up/Down navigation keys to scroll and
select 2. Handset listen.
2. Tap the Select soft key.
3. Press the Left/Right navigation keys to increase
or decrease the volume.
Ok
or
4. Perform one of the following:
• Tap the Ok soft key to save the
changes and return to the Config menu.
• Tap the Cancel soft key to keep existing
settings.
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Adjusting the headset volume
To adjust the headset volume:
1. Press the Up/Down navigation keys to scroll and
select 3. Headset listen.
2. Tap the Select soft key.
or
or
3. To increase or decrease the volume, perform one
of the following:
• Tap the Up or Down soft keys.
• Press the Up/Down navigation keys.
4. Perform one of the following:
• Tap the Select soft key to save the changes and
return to the Config menu.
• Tap the Cancel soft key to keep existing
settings.
Adjusting the handsfree volume
To adjust the handsfree volume:
1. Press the Up/Down navigation keys to scroll and
select 4. Handsfree listen.
2. Tap the Select soft key.
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or
or
3. To increase or decrease the volume, perform one
of the following:
• Tap the Up or Down soft keys.
• Press the Up/Down navigation keys.
4. Perform one of the following:
• Tap the Select soft key to save the changes and
return to the Config menu.
• Tap the Cancel soft key to keep existing
settings.
Adjusting the alerting volume
To adjust the alerting volume:
1. Press the Up/Down navigation keys to scroll and
select 5. Buzzer.
2. Tap the Select soft key.
The buzzer sounds.
3. To increase or decrease the volume, press the Up/
Down navigation keys.
The buzzer sounds.
or
4. Perform one of the following:
• Tap the Select soft key to save the
changes and return to the Config menu.
• Tap the Cancel soft key to keep the previous
volume settings.
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Contrast Setting
There are two methods to adjust the display screen contrast:
•
•
Config menu
Tools menu
Config menu
To adjust the LCD screen contrast, tap the Config soft key and select 2. Contrast
Setting.
Adjusting display screen contrast:
or
or
1. To increase or decrease the display contrast level,
perform one of the following:
• Tap the Up or Down soft keys.
• Press the Up/Down navigation keys.
2. Perform one of the following:
• Tap the Select soft key to save the
changes and return to the Config menu.
• Tap the Cancel soft key to keep existing
settings.
Tools menu
Use the Tools menu method to adjust the contrast when the telephone is not
connected to a call server. For more information and the procedure, see
“Adjusting contrast and brightness” on page 51.
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Make and receive calls
This chapter describes features associated with making and receiving calls.
The topics in this chapter include:
• “Make a call” on page 67
• “Directory applications” on page 71
Make a call
There are several ways to make a call from an IP Phone 2007:
• off-hook dialing
• on-hook dialing
• handsfree dialing
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Using off-hook dialing
1. Lift the handset.
2. Dial the number.
or
3. To terminate the call, perform one of the following:
• Replace the handset into the cradle.
• Press the Goodbye key.
Note: You cannot end an emergency services call.
Emergency services calls are ended only by
emergency services personnel.
Making a call using on-hook dialing
1. Leave the handset in the cradle.
2. Tap the line (DN) soft key.
3. After the dial tone sounds, dial the number.
4. When the called party answers, lift the handset.
or
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5. To end the call, perform one of the following:
• Replace the handset into the cradle.
• Press the Goodbye key.
Note: You cannot end an emergency services call.
Emergency services calls are ended only by
emergency services personnel.
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Handsfree dialing
Use Handsfree dialing to use a built-in microphone and speaker, or a headset,
instead of the handset. While you are on an active call, you can switch between
the Handset and Handsfree mode.
Making a handsfree call
1. Press the Handsfree key.
2. If a headset is connected, press the Headset key.
3. Dial the number.
Ending a handsfree call
Press the Goodbye key.
Note: You cannot end an emergency services call.
Emergency services calls are ended only by
emergency services personnel.
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Muting a handsfree call
1. Press the Mute key. The LED indicator flashes.
2. Press the Mute key again to return to a two-way
handsfree conversation.
Switching from handsfree mode to handset mode
Lift the handset.
Switching from handset mode to handsfree mode
1. Press the Handsfree key.
2. Replace the handset.
Using a headset
1. Connect the headset to the headset jack or the
handset jack.
2. Press the Headset key.
Switching from handsfree mode to headset mode
Press the Headset key.
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Directory applications
You can make calls using various Directory applications available on your
IP Phone 2007.
The applications include:
• Address Book
• Inbox
• Outbox
Making a call by using the Address Book
Use the Address Book to store a maximum of 100 entries consisting of names and
numbers.
To access the Address Book, tap the Directory soft key.
1. Press the Up/Down navigation keys to scroll and
select a name in the Address Book.
or
2. Perform one of the following:
• Tap the Dial soft key to dial the resulting number.
• Tap the Cancel soft key to exit without dialing.
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Making a call by using the Inbox
The Inbox feature automatically stores up to a maximum of 100 callers. After 100
callers are stored, each additional caller overwrites the oldest entry.
To use Inbox, tap the Directory soft key and select Inbox.
1. Press the Up/Down navigation keys to scroll and
select a name in the Inbox.
or
2. Perform one of the following:
• Tap the Dial soft key to dial the resulting number.
• Tap the Cancel soft key to exit without dialing.
Making a call by using the Outbox
The Outbox feature automatically stores a maximum of 20 previously dialed
telephone numbers.
To use Outbox, tap the Directory soft key and select Outbox.
1. Press the Up/Down navigation keys to scroll and
select a name in the Outbox.
or
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2. Perform one of the following:
• Tap the Dial soft key to dial the resulting number.
• Tap the Cancel soft key to exit without dialing.
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Predial
Use the Predial feature to enter, preview, and edit numbers before dialing.
Using Predial
1. Without selecting the line soft key, enter the
number to be dialed.
2. Tap a line soft key to dial the number.
3. Lift the Handset when the called party answers or,
if you are using Handsfree mode, begin to speak.
Editing a Predial number
1. Use the dialpad to enter the number.
or
2. Perform one of the following:
• To erase all numbers, tap the Clear soft key.
Reenter the number.
• To change numbers one at a time, tap the Delete
soft key to backspace. Reenter the number.
3. Tap a line soft key to dial the number.
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SpeedDial
Use the SpeedDial feature to display, store, and automatically dial telephone
numbers.
Storing a SpeedDial number
1. Without lifting the handset, tap the appropriate
SpeedDial soft key.
Note: The display screen displays the word
SpeedDial next to the appropriate soft key.
2. Using the dialpad, dial the telephone number
(including access code) to store on the selected
SpeedDial soft key.
3. Tap the SpeedDial soft key a second time to store
the number on the selected soft key.
Note: Once a number is stored, the word
SpeedDial disappears, and the stored number
appears.
4. Using the dialpad, assign a label to the soft key.
Note: After the label is assigned, the number
disappears and only the label appears on the screen
next to the soft key.
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Displaying a SpeedDial number
1. Tap the Display soft key.
2. Tap a SpeedDial soft key in the upper display area
to display the number associated with that soft key.
Using SpeedDial
1. Lift the handset.
2. Tap a SpeedDial soft key in the upper display area
to dial the number associated with that soft key.
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Answering a call
Each incoming call makes the telephone ring, makes the line/DN soft key flash
and show a
, and makes the Message Indicator lamp flash.
Note: You cannot answer a second incoming call while you are on an
emergency services call.
• Lift the handset.
• Press the Handsfree button located on the left side
of the handset.
• Tap the line (DN) soft key beside the LCD indicator
as it flashes.
• Press the Headset key if a headset is connected to
your telephone.
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Call management
This chapter describes how to manage your calls efficiently using the
IP Phone 2007. For related information, see “IP Phone 2007 overview” on
page 23 and “Advanced features and services” on page 91.
The topics in this chapter include:
• “Placing a call on hold” on page 78
• “Transferring a call” on page 79
• “Trace a malicious call” on page 82
• “Searching for users” on page 83
• “Using the Call Join feature” on page 85
• “Instant Messaging” on page 88
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Placing a call on hold
Use the Hold feature when you are talking on one line and another call arrives on
a second line. Retain the original call by placing it on hold, and then answer the
second call.
Note: You cannot place an emergency services call on hold.
Press the Hold key. The LCD indicator flashes beside
the line on hold.
If Automatic Hold is enabled, the active call is
automatically placed on hold when you answer the
second call.
Retrieving a call on hold
Tap the flashing line (DN) soft key.
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Transferring a call
Use the Transfer feature to direct a call to another party.
Note: You cannot transfer an emergency services call.
Note: You cannot redirect a call to a caller who has already redirected the
call to you. For example, if Caller A calls Caller B, Caller B can redirect
the call to Caller C and return to available status. Although Caller B is
available, Caller C cannot redirect the call to Caller B because the system
treats this route as already attempted without success. This treatment
prevents redirect loops. If Caller C attempts to redirect the call to Caller
B, the call ends and Caller A receives a temporarily unavailable message.
1. Tap the Transfer soft key.
The other party is placed on hold and a dial tone
sounds. The LCD indicator light flashes steadily.
2. Dial the DN number to which the call is to be
transferred, or use Address Book, Outbox, or
Inbox to select a number to dial.
3. When that number rings or a person answers, tap
the Transfer soft key to connect the calling party.
Returning to the original call
You can return to the original call if the transfer is incomplete.
If the person called is not available, tap the line (DN)
soft key (next to the LCD indicator) to reconnect to the
original call.
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Using Timed Reminder Recall
Use the Timed Reminder Recall feature to receive a reminder tone when a
transferred call is not answered.
1. Tap the Transfer soft key.
The call is placed on hold.
2. Dial the number to which the call is being
transferred.
or
3. Perform one of the following to start the call timer:
• Tap the Transfer soft key.
• Replace the handset before the extension
answers.
If the transfer is complete, the recall timer stops.
If the transferred call is not answered, your telephone rings:
4. Lift the handset to reconnect to the original caller.
or
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5. Perform one of the following:
• Tap the Transfer soft key and repeat the transfer.
• If the transfer is picked up while you are on the
line, press the Goodbye key to complete the
transfer.
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Using Attendant Recall
Use the Attendant Recall feature to contact an attendant during a call and to
connect the call to the attendant.
1. Tap the Attendant Recall soft key and stay on the
line until the attendant answers.
2. Press the Goodbye key. The caller remains
connected to the attendant.
Displaying incoming calls
Use the Display feature to display a second incoming caller’s number and name (if
available) during an active call, without interfering with the call in progress.
1. Tap the Display soft key.
2. Tap the flashing line (DN) soft key.
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Trace a malicious call
Use the Malicious Call Trace feature to trace nuisance calls within your system.
Note: This is not a default feature. Contact your system administrator to
configure this feature on your telephone.You cannot use this feature if you
are on an emergency call.
Using Call Trace during a call
Tap the Call Trace soft key.
Using Call Trace without the Call Trace soft key
or
1. Perform one of the following:
• Tap the Transfer soft key.
• Tap the Conference soft key.
2. Dial the SPRE code followed by 83 or dial the Call
Trace FFC to automatically reconnect.
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Searching for users
Use the Srch menu to access the search function, which you can use to find other
users.
To access the Srch menu, tap the Srch soft key on the idle display.
1. Use the Up/Down navigation keys to scroll and
select one of the following:
1. User Name
2. Name
3. Last Name
4. First Name,
5. Phone Number
Note: The choice you make in this step
determines the parameters used to search. For
example, select 3. Last Name to search based on
user last name.
2. Tap the Select soft key.
A prompt appears, instructing you to enter the
user name, name, first name, last name, or
telephone number, depending on your choice in
the previous step.
3. Use the dialpad to enter the string you want to
search for.
Ok
4. Tap the Ok soft key to search. One of the
following occurs:
• If the search is unsuccessful, you can tap Srch
to try another search, or Cancel to return to the
idle display.
• If the search is successful, a list of names
appears.
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5. Use the Up/Down navigation keys to select an
entry.
Call
Save
Srch
Cancel
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6. Perform one of the following:
• Tap the Call soft key to dial the selected entry.
• Tap the Save soft key to save the entry to the
Address Book.
• Tap the Srch soft key to try another search.
• Tap the Cancel soft key to return to the Servcs
menu.
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Conference calling
Use the features described in this section to create conversations between more
than two people.
Note: You cannot initiate a conference while you are on an emergency
services call.
Using the Call Join feature
Use the Call Join feature to connect a call to a current active call. This creates a
conference between the two callers and yourself.
To connect a call that is on hold (on a different line) to your current call:
1. Tap the Conference soft key.
2. Tap the line soft key that has the number of the
caller you want to connect to your current call.
3. Tap the Conference soft key to add the person on
hold to your conversation.
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Setting up a conference call
Use the Conference feature to set up a conference call. The maximum number of
people the Conference feature supports, usually three or six people including
yourself, depends on your telephone configuration.
1. While you are on a call, tap the Conference soft
key to place the party on hold.
You receive dial tone.
2. Dial the number of the person you want to add to
the conference call. You can talk privately to the
person you are adding at this time.
Note: You can also use the Outbox, Directory
(Address Book) or Inbox to find and dial the
number of the person you want to add to the
conference call.
3. Tap the Conference soft key a second time to
conference all parties together.
If the person you attempt to add to the conference is unavailable:
4. Press the Goodbye key.
5. Tap the line (DN) soft key with the flashing status
icon to return to your original call.
Conferee Selectable Display and Disconnect feature
Use the Conferee Selectable Display feature to list active conferees and
disconnect a conferee from the conference call.
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Viewing active conferees
1. While you are on a conference call, tap the
Conferee Selectable Display soft key to turn on
the LCD indicator. Each tap changes the screen to
show a different active conferee.
Note: This action has no effect on the display of
other telephones involved in the conference.
2. Press the Goodbye key.
If configured, the Conference Count Display
returns an updated total count of conferees. The
LCD indicator turns off.
Disconnecting a conferee
1. While you are on a conference call, tap the
Conferee Selectable Display soft key until the
conferee you want to disconnect appears on the
screen.
2. Tap the DN soft key on which the conference call is
established.
3. For a single conferee, press the Goodbye key. If
configured, the Conference Count Display returns
an updated total count of conferees. The LCD
indicator turns off.
Note: For multiple conferees, repeat steps 1 and 2
until all conferees are disconnected. Then press the
Goodbye key.
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Instant Messaging
You can use your IP Phone 2007 to exchange text messages with other users.
Note: The ability to send or receive instant messages (IM) depends on
your service package.
Sending an instant message
To access the Send IM option, tap the Srvcs soft key, use the Up/Down navigation
keys to scroll and select 2. Send IM, and tap the Select soft key. See “Send IM”
on page 108.
Respond to an instant message
When you receive a text message, the sender’s name appears on your display with
the text of the message, and the soft keys Detail and Cancel become available.
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Replying to a message
Detail
Reply
1. Press the Detail soft key.
2. Press the Reply soft key.
3. Use the dialpad to enter the address you wish to
send a message to.
Ok
or
4. Tap one of the following soft keys:
• Ok (to send your reply)
• Cancel (to discard your reply, and return to the
idle display).
Responding with a phone call
To call the party that sent a message:
Detail
Call
1. Press the Detail soft key.
2. Press the Call soft key.
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Advanced features and services
This chapter describes the advanced features and services that are available on
your IP Phone 2007. Contact your system administrator to determine if these call
features are available on your telephone.
The topics in this chapter include:
• “View menu” on page 91
• “Services menu” on page 107
View menu
Tap the View soft key to access the View menu, to access the following menu
options:
• Friends
• Presence
• Call Subject
• Reject Reason
• Line Information
• Inbox
• Address Book
• Outbox
Friends
To access the Friends list, tap the View soft key, use the Up/Down navigation keys
to scroll and select 1. Friends, and tap the Select soft key.
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Using the Friends list
1. Use the Up/Down navigation keys to scroll and
select an entry.
Call
Status
SendIM Cancel
2. Perform one of the following:
• Tap the Call soft key to dial the selected party.
• Tap the Status soft key to display the status of
the selected party.
• Tap the SendIM soft key to send a message to
selected party.
• Tap the Cancel soft key to return to the View
menu.
Presence
Use this option to indicate your availability.
To access the Presence option, tap the View soft key, use the Up/Down navigation
keys to scroll and select 2. Presence, and tap the Select soft key. The following
prompt appears:
Your Current Status is [Unknown] Want to change it?.
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Configuring your status as Connected
1. Tap the Yes soft key.
2. Use the Up/Down navigation keys to scroll and
select 1. Connected.
3. Tap the Select soft key.
4. Use the Up/Down navigation keys to scroll and
select a status.
Select
Add
Cancel
5. Perform one of the following:
• Tap the Select soft key to select the selected
status entry.
• Tap the Add soft key to create a new status
entry.
• Tap the Cancel soft key to discard your
changes.
Configuring your status as Unavailable
1. Tap the Yes soft key.
2. Use the Up/Down navigation keys to scroll and
select 2. Unavailable.
3. Tap the Select soft key.
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4. Use the Up/Down navigation keys to scroll and
select one of the following:
• 1. none
• 2. Busy
• 3. On Vacation
• 4. Offline
Select
Add
Cancel
5. Perform one of the following:
• Tap the Select soft key to select the selected
status entry.
• Tap the Add soft key to create a new status
entry.
• Tap the Cancel soft key to discard your
changes.
Call Subject
Use this menu item to store and access frequently used call subjects.
Adding a call subject to a dialed call
To access the Call Subject option, tap the View soft key, use the Up/Down
navigation keys to scroll and select 3. Call Subject, and tap the Select soft key. A
list of existing call subjects appears (if no call subjects are available, the Add
option is automatically selected).
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Adding a call subject to a call from your Address book
1. Go off hook, either by picking up the handset or
pressing the handsfree key.
2. Tap the View soft key
3. Use the Up/Down navigation keys to scroll and
select 3. Call Subject.
4. Tap the Select soft key.
5. Press the Subject soft key.
6. Use the Up/Down navigation keys to scroll and
select one of the following:
• 1. none
• 2. Busy
• 3. On Vacation
• 4. Offline
Select
Add
Cancel
7. Perform one of the following:
• Tap the Select soft key to select the selected
status entry.
• Tap the Add soft key to create a new status
entry.
• Tap the Cancel soft key to discard your
changes.
8. Press the Directory soft key.
9. Scroll to the entry you wish to call.
10.Tap the Select soft key to make the call.
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Adding a call subject to a call from your Inbox or Outbox
1. Go off hook.
2. Press the Subject soft key.
3. Use the Up/Down navigation keys to scroll and
select one of the following:
• 1. none
• 2. Busy
• 3. On Vacation
• 4. Offline
Select
Add
Cancel
4. Perform one of the following:
• Tap the Select soft key to select the selected
status entry.
• Tap the Add soft key to create a new status
entry.
• Tap the Cancel soft key to discard your
changes.
5. Press the Directory soft key.
6. Scroll to the Inbox or Outbox entry.
7. Tap the Select soft key to select the Inbox or
Outbox.
8. Scroll to the entry you wish to call.
9. Tap the Select soft key to make the call.
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Using an existing call subject
1. Use the Up/Down navigation keys to scroll and
select an existing call subject.
Ok
2. Tap the Ok soft key.
Adding a new call subject
1. Use the Up/Down navigation keys to scroll and
select an existing call subject.
Add
2. Tap the Add soft keys.
The following prompt appears: Enter Call
Subject and press Ok.
3. Use the dialpad to enter the call subject.
Ok
or
4. Perform one of the following:
• Tap the Ok soft key to create the new entry.
• Tap the Cancel soft key to discard your
changes.
Modifying a call subject
1. Use the Up/Down navigation keys to scroll and
select an existing call subject.
Modify
2. Tap the Modify soft key to edit the selected
entry.
The following prompt appears: Enter Call
Subject and press Ok.
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3. Use the dialpad to edit the call subject.
Ok
4. Perform one of the following:
• Tap the Ok soft key to accept your changes.
• Tap the Cancel soft key to discard your
changes.
or
Deleting a call subject
1. Use the Up/Down navigation keys to scroll and
select an existing call subject.
2. Tap the Delete soft key to remove the selected
entry.
Ok
or
3. Perform one of the following:
• Tap the Ok soft key to delete the selected
entry.
• Tap the Cancel soft key to discard your
changes.
Reject Reason
Use this menu item to store a text message describing the reason for rejecting a
call. For example, "Sorry, I’m on the other line".
To access the Reject Reason option, tap the View soft key, use the Up/Down
navigation keys to scroll and select 4. Reject Reason, and tap the Select soft
key. The following prompt appears: Enter Reject Reason and press Ok:
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Storing a Reject Reason entry
1. Use the dialpad to enter or edit the reject reason.
Ok
or
2. Perform one of the following:
• Tap the Ok soft key to accept the changes and
return to the View menu.
• Tap the Cancel soft key to discard your
changes.
Line information
Use this option to view information about the current line (DN).
To access the Line Information option, tap the View soft key, use the Up/Down
navigation keys to scroll and select 5. Line Information, and tap the Select soft
key.
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Viewing line information
1. Use the Up/Down navigation keys to scroll and
select one of the following:
• Name
• Domain
• Presence
• FeatActv
• ReDail
2. Tap the Cancel soft key to return to the View
menu.
Inbox
The Inbox feature logs all incoming calls. The Inbox can store up to 100 entries in
the list. When the list is full, the system overwrites the oldest entry. Use the Inbox
feature to review missed calls and to dial calls. The Inbox contains the:
• Caller’s last and first name (if available)
• Directory Number (DN) of the caller
• Time and date of the call
• Number of times the caller calls
• Whether the call was Missed
Entries in Inbox are sorted according to the time calls are received.
Note: If password control is enabled, enter your SCPW at the prompt.
There are two methods available to access the Inbox:
• Inbox soft key on the idle display
• Config menu
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Idle display
At the idle display, tap the Inbox soft key to access the Inbox.
Config menu
To access the Inbox from the Config menu, tap the View soft key, use the Up/
Down navigation keys to scroll and select 6. Inbox, and tap the Select soft key.
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Dialing an entry
1. Use the Up/Down navigation keys to scroll and
select an entry.
2. Tap the Call soft key.
Deleting an entry
1. Press the Up/Down navigation keys to scroll
and select the desired entry.
2. Tap the Delete soft key.
Ok
AllUser
All
Cancel
3. Perform one of the following:
• Tap the Ok soft key to delete the selected
entry.
• Tap the AllUser soft key to delete all entries
created by the current user.
• Tap the All soft key to delete all entries in the
outbox.
• Tap the Cancel soft key to return to the
Config menu without deleting anything.
Address Book
Use the Address Book feature to create and store up to 100 directory entries. A
Address Book entry can contain:
• Last name (up to 24 characters)
• First name (up to 24 characters)
• Telephone numbers (up to 31 characters)
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There are two methods available to access the Address Book:
• Directory soft key on the idle display
• Config menu
Idle Display
At the idle display, tap the Directory soft key to access the Address Book.
Config Menu
To access the Address Book from the Config menu, tap the View soft key, use the
Up/Down navigation keys to scroll and select 7. Address Book, and tap the
Select soft key.
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Adding an entry
1. Tap the Add soft key.
Note: If the message Directory is full appears,
one or more entries must be deleted to add a
new entry.
2. Tap the Next soft key.
3. Use the dialpad to enter the telephone number.
4. Tap the Next soft key.
5. Use the dialpad to enter the name.
or
6. Do one of the following:
• Tap the Done soft key to save the new entry.
• Tap the Cancel soft key to return to the Add
screen.
Editing an entry
1. Press the Up/Down navigation keys to scroll
and select the desired entry.
Modify
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2. Tap the Modify soft key.
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3. Use the dialpad to edit the entry.
4. Perform one of the following:
• Tap the Done soft key to save your changes.
• Tap the Cancel soft key to discard your
changes.
or
Deleting an entry
1. Press the Up/Down navigation keys to scroll
and select the desired entry.
2. Tap the Delete soft key.
Ok
AllUser
All
Cancel
3. Perform one of the following:
• Tap the Ok soft key to delete the selected
entry.
• Tap the AllUser soft key to delete all entries
created by the current user.
• Tap the All soft key to delete all entries in the
outbox.
• Tap the Cancel soft key to return to the
Config menu without deleting anything.
Outbox
Use the Outbox to view information about calls you have made, including names
and numbers, and to redial called numbers. There are two methods available to
access the Outbox:
• Outbox soft key on the idle display
• Config menu
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Idle Display
At the idle display, tap the Outbox soft key to access the Outbox.
Config Menu
To access the Address Book from the Config menu, tap the View soft key, use the
Up/Down navigation keys to scroll and select 8. Outbox, and tap the Select soft
key.
Dialing an entry
1. Use the Up/Down navigation keys to scroll and
select an entry.
2. Tap the Call soft key.
Deleting an entry
1. Press the Up/Down navigation keys to scroll
and select the desired entry.
2. Tap the Delete soft key.
Ok
AllUser
All
Cancel
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3. Perform one of the following:
• Tap the Ok soft key to delete the selected
entry.
• Tap the AllUser soft key to delete all entries
created by the current user.
• Tap the All soft key to delete all entries in the
outbox.
• Tap the Cancel soft key to return to the
Config menu without deleting anything.
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Services menu
Tap the Srvcs soft key to access the Services menu, which provides access to the
following items:
• Stock Query
• Send IM
• Call Forward
• Do Not Disturb
• User Login
• User Logout
• Retrieve Parked Call
• Global Search
• Program Key
In the Services menu, the current setting for options is marked with a telephone
icon.
Stock Query
Use the Stock Query option to check the value of stocks.
To access the Stock Query option, tap the Srvcs soft key, use the Up/Down
navigation keys to scroll and select 1. Stock Query, and tap the Select soft key.
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Using Stock Query
1. Use the dialpad to enter the stock symbol.
Query
or
1. Perform one of the following:
• Tap the Query soft key to search for
information on the stock.
• Tap the Cancel soft key to return to the Srvcs
menu.
Send IM
Use the Send IM option to send a message to another subscriber.
To access the Send IM option, tap the Srvcs soft key, use the Up/Down navigation
keys to scroll and select 2. Send IM, and tap the Select soft key.
The following prompt appears:
Enter address and press Next:
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Sending a message
1. Use the dialpad to enter the address.
2. Tap the Select soft key. The following prompt
appears: Enter message and press Send:
3. Use the dialpad to enter the message.
Send
or
4. Perform one of the following:
• Tap the Send soft key send the message.
• Tap the Cancel soft key to return to the Srvcs
menu.
Call Forward
Use the Call Forward feature to forward all incoming calls to another line.
Note: The Call Forward feature is bypassed when you place an
emergency services call. Calls returned by emergency services personnel
ring at the location where the call originated.
To access the Call Forward option, tap the Srvcs soft key, use the Up/Down
navigation keys to scroll and select 3. Call Forward, and tap the Select soft key.
The following prompt appears:
Enter address and press Forwrd:
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Enabling call forwarding
1. Use the dialpad to enter the address.
Forwrd
or
Forwrd
2. Tap one of the following soft keys:
• Forwrd (to enable call forwarding)
• Cancel (to return to the Srvcs menu)
If you choose the Forwrd soft key, the system
attempts to contact the address you entered. If
the system accepts the address you entered, a
message appears stating
Automatic Call Forwarding (All Calls) is
now enabled.
Disabling call forwarding
The following prompt appears:
Disable Automatic Call Forwarding
Ok
or
Perform one of the following:
• Tap the Ok soft key.
The following message appears:
Automatic Call Forwarding (All Calls) is
now disabled
• Tap the Cancel soft key to return to the Srvcs
menu.
Do Not Disturb
Use the Do Not Disturb option to reject all incoming calls so that you can work
without interruption.
Note: You cannot enable the Do Not Disturb feature during an
emergency services call.
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To access the Do Not Disturb option, tap the Srvcs soft key, use the Up/Down
navigation keys to scroll and select 4. Do Not Disturb, and tap the Select soft key.
The following prompt appears:
Enable Do Not Disturb? (Reject all calls)
Enabling Do Not Disturb
Ok
or
Perform one of the following:
• Tap the Ok soft key enable Do Not Disturb to
automatically reject all calls.
• Tap the Cancel soft key to return to the Srvcs
menu.
Disabling Do Not Disturb
Ok
or
After the Disable Do Not Disturb? prompt
appears, perform one of the following:
• Tap the Ok soft key disable Do Not Disturb.
• Tap the Cancel soft key to return to the Srvcs
menu and leave Do Not Disturb active.
User Login
Use this option to log on to your IP Phone 2007.
To access the User Login option, tap the Srvcs soft key, use the Up/Down
navigation keys to scroll and select 5. User Login, and tap the Select soft key.
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Logging on
The following prompt appears:
Enter ID and press Login:
1. Use the dialpad to enter the your user ID.
Note: Press the Lang soft key to choose a
different language.
Login
2. Tap the Login soft key.
The following prompt appears:
Enter password and press Login:
3. Use the dialpad to enter your password.
Login
4. Tap the Login soft key.
The following prompt appears:
Use timed login for: xxh:
5. Use the dialpad to enter the time before the login
expires.
Note: Tap the Timed or Days soft keys to edit
the login timer.
Login
6. Tap the Login soft key.
The following prompt appears:
Authentication required, Enter password:
7. Use the dialpad to re-enter your password.
Login
or
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8. Perform one of the following:
• Tap the Login soft key to log in.
• Tap the Cancel soft key to cancel the log on.
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User Logout
Use this option to log off your telephone.
To access the User Logout option, tap the Srvcs soft key, use the Up/Down
navigation keys to scroll and select 6. User Logout, and tap the Select soft key.
Logging off
The following prompt appears:
Enter password and press Logout:
1. Use the dialpad to enter your password.
Logout
or
2. Perform one of the following:
• Tap the Logout soft key to log out of the
telephone.
• Tap the Cancel soft key to return to the Srvcs
menu without logging out.
Retrieve Parked Call
Use this option to return to a call you previously parked.
To access the Retrieve Parked Call option, tap the Srvcs soft key, use the Up/
Down navigation keys to scroll and select 7. Retrieve Parked Call, and tap the
Select soft key.
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Retrieving a parked call
The following prompt appears:
Enter Call ID:
1. Use the dialpad to enter the Call Id.
Ok
or
2. Perform one of the following:
• Tap the Ok soft key to retrieve the parked call.
• Tap the Cancel soft key to return to the Srvcs
menu.
Global Search
Use this option to search for other users. You can search based on any of the
following: User Name, Name, First Name, Last Name, or Phone Number.
To access the Global Search option, tap the Srvcs soft key, use the Up/Down
navigation keys to scroll and select 8. Global Search, and tap the Select soft key.
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Searching for another user
1. Use the Up/Down navigation keys to scroll and
select one of the following:
1. User Name
2. Name
3. Last Name
4. First Name,
5. Phone Number
2. Tap the Select soft key.
3. Use the dialpad to enter the search terms (name
or number, depending on your selection in
step 1).
4. Tap the Ok soft key to search. One of the
following occurs:
Ok
Call
Save
Srch
Srch
or
Cancel
• If the search is successful, a list of names
appears. Use the Up/Down navigation keys to
select an entry, and perform one of the
following:
— Tap the Call soft key to dial the selected
entry.
— Tap the Save soft key to save the entry to
the Address Book.
— Tap the Srch soft key to try another
search.
— Tap the Cancel soft key to return to the
Servcs menu.
• If the search is unsuccessful, perform one of
the following:
— Tap the Srch soft key to try another
search.
— Tap the Cancel soft key to return to the
Servcs menu.
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Program key
Use this option to program custom soft keys.
To access the Program key option, tap the Srvcs soft key, use the Up/Down
navigation keys to scroll and select 9. Program key, and tap the Select soft key.
Programming soft keys
1. Use the Up/Down navigation keys to scroll and
select the key you wish to program (choices are
displayed from Key 1: through Key 6:).
2. Tap the Set soft key to program a function for
the selected key.
3. Use the Up/Down navigation keys to scroll and
select the function you want to assign to the key:
• Speed Dial
• Send IM
• Call Forward
• Presence
• Do Not Disturb
• Stock Query
4. Tap the Select soft key. The following prompt
appears:
Enter a label:
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5. Use the dialpad to enter the label.
Note: Press the Options soft key to access
additional options.
Ok
or
6. Perform one of the following:
• Tap the Ok soft key to assign the function to
the key.
• Tap the Cancel soft key to discard your
changes.
Viewing information about soft key assignments
1. Use the Up/Down navigation keys to scroll and
select a key.
2. Tap the Info soft key.
Removing soft key assignments
1. Use the Up/Down navigation keys to scroll and
select the key you wish to remove the key
assignment from.
2. Tap the Remove soft key.
Ok
or
3. Perform one of the following:
• Tap the Ok soft key to remove the key
assignment.
• Tap the Cancel soft key exit the menu without
removing the key assignment.
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Troubleshooting
This chapter includes instructions for resolving some common problems that you
can encounter.
The topics in this chapter include:
• “Local Diagnostics” on page 119
• “Restarting your IP Phone 2007 manually” on page 120
• “Call does not connect” on page 121
• “Call is connected but there is no audio” on page 121
• “Quality of service information” on page 123
Local Diagnostics
The Local Diagnostic menu contains tools you can use to diagnose local
problems. This menu is for administrator use only.
Locating the MAC address
Examine your IP Phone 2007. The white label on the bottom left of the telephone
lists a series of numbers. The last number is the MAC address (similar to 00 60 38
XX XX XX). Record this address for future use. See Figure 7 “MAC address
location” on page 120.
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Figure 7 MAC address location
Restarting your IP Phone 2007 manually
There are two ways to manually restart your IP Phone 2002.
Power cycle (unplug and replug) your phone.
OR
Press the Config soft key and select the Reset Phone option.
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Call does not connect
Before you report a network problem, ensure that you are using the correct SIP
address to call someone.
Using SIP addresses versus IP addresses
Rather than dialing an IP address (for example, ron@12.134.47.78), remember to
use the SIP address (for example, ron3@acme.com). The proxy server that routes
the call may serve several domains, and may not know the domain where a user IP
address resides.
Domain name
You must enter the domain (for example, @acme.com) if the person you are
calling is not in your domain.
Note: The domain name in a user address must not be an Internet
domain.
Call is connected but there is no audio
If you are using the handset, check that the headset button is not activated. The red
LED beside the headset button indicates when the headset option is active. When
the headset option is active, and even if there is no headset plugged in, you cannot
receive or transmit audio through the handset.
Audio settings
Using your IP Phone 2007, you can change speech codec settings while on a call
to improve audio quality. The term codec is an acronym that stands for
"Compression/Decompression".
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The codec setting controls how speech compresses or decompresses into digital
packets for transmission over the network. Each codec selection provides a
framesize in milliseconds for encoding the speech packets. The larger the
framesize, the less packets are required and so the greater the efficiency of
transmitting speech over the network. However, it also means that the speech
delay is increased on the call.
Note: The changed setting applies only to the current active call. The
settings return to default for the next call.
A general rule for selecting the codec and framesize is shown in Table 5 “Codec
and framesize” on page 122..
Table 5 Codec and framesize
High quality
Medium quality
Low quality
PCMU 20 ms
PCMU 30 ms
G729A 30 ms
PCMA 20 ms
PCMA 30 ms
G729A 20 ms
Changing audio settings during a call
1
During an active call, press the Audio soft key.
2
Select the Change audio setting option and press Ok.
3
Use the navigation buttons to select the desired quality setting and press
Select. The system applies the new audio settings.
Tip: Your system administrator sets the default codec and framesize for
all your calls.
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Quality of service information
To improve your service or to determine a solution to a quality issue, your service
provider can ask you to record quality of service information for your calls.
1
Press the Audio soft key.
2
Select the Monitor audio quality option.
3
Note the information displayed for the media stream of this call.
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Appendix A: Multimedia PC Client and the
IP Phone 2007
You can use your IP Phone 2007 to provide premium-quality voice
communication while your PC, with the Multimedia PC Client, provides
advanced IP and multimedia services.This configuration is called the Multimedia
Client Set. For more information about this Multimedia Client Set, see
Multimedia PC Client User Guide (NN42020-102).
Note: The ability to use your Multimedia PC Client to control your
IP Phone 2007 depends on your service package.
Note: You must be logged on to both the IP Phone 2007 and the
Multimedia PC Client for the Multimedia Client Set to work.
Configuring your Multimedia PC Client to control your
IP Phone 2007
1
Select Tools > Preferences and then select the i200x Internet Telephone list
item.
2
Select the Use the i200x telephone for voice instead of PC check box.
3
Enter the port number (and optionally the MAC address) for the
IP Phone 2007.
Tip: The Multimedia PC Client can automatically detect and fill the
MAC address field with information it obtains from the first IP Phone
that contacts it on the port specified in step 4.
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4
Select the Network controls the i200x telephone when PC Client exits
check box if you want the network to take over control of the IP Phone 2007
when the Multimedia PC Client exits.
This feature is selected by default.
5
Select the PC Client routes voice to/from i200x (for private IP addresses)
check box if you want the Multimedia PC Client to route voice to/from the
telephone for private IP addresses.
This option can be required if you use a private LAN in a home office. This
option is not usually required for work office use. This feature is not selected
by default.
6
Click Ok to save your changes or click Cancel to exit without saving.
IP Phone 2007 indicator
The Multimedia PC Client main window has a status area with a telephone icon.
This icon is lit when the Multimedia PC Client controls the IP Phone 2007 for
voice telephony.
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Appendix B: Multimedia Office Client and the
IP Phone 2007
You can use your IP Phone 2007 to provide premium-quality voice
communication while your PC, with the Multimedia Office Client, provides
advanced IP and multimedia services. This configuration is called the Multimedia
Client Set. For more information about this Multimedia Client Set, see
Multimedia Office Client User Guide (NN42020-139).
Note: You must be logged on to both the IP Phone 2007 and the
Multimedia Office Client for the Multimedia Client Set to work.
Note: The ability to use your Multimedia Office Client to control your
IP Phone 2007 depends on your service package.
Configuring your Multimedia Office Client to control your
IP Phone 2007
1
In the Microsoft Outlook, select Multimedia > Preferences and then select
the 200x list item.
2
Select the Use the i200x telephone for voice instead of PC check box to
indicate that you want the IP Phone to provide voice while the PC provides
advanced IP and multimedia services.
3
Enter the port number (and optionally the MAC address) for the IP Phone.
Tip: The Multimedia Office Client can automatically detect and fill the
MAC address field with information it obtains from the first IP Phone
that contacts it on the port specified in step 3.
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4
Select the Network controls the 200x telephone when Multimedia Office
Client exits check box if you want the network to take over control of the IP
Phone when the Multimedia Office Client exits.
By default, this check box is selected.
5
Check whether the Multimedia Office Client routes voice to and from the
telephone for private IP addresses.
This option can be required if you use a private LAN in a home office. It is not
usually required for work office use. By default, this check box is not selected.
6
Click OK to save your changes or click Cancel to exit without saving.
IP Phone 2007 indicator
The Multimedia Office Client main window has a tool bar with a 200x toggle
button. This button is highlighted when the Multimedia Office Client controls the
IP Phone 2007 for voice telephony.
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Appendix C: Multimedia PC Client for
IBM Lotus Notes and the IP Phone 2007
You can use your IP Phone 2007 to provide premium-quality voice
communication while your PC, with the Multimedia PC Client for IBM Lotus
Notes, provides advanced IP and multimedia services. This configuration is called
the Multimedia Client Set. For more information about this Multimedia Client
Set, see Multimedia PC Client for IBM Lotus Notes User Guide (NN42020-148).
Note: You must be logged on to both the IP Phone 2007 and the
Multimedia PC Client for IBM Lotus Notes for the Multimedia Client Set
to work.
Note: The ability to use your Multimedia PC Client for IBM Lotus Notes
to control your IP Phone 2007 depends on your service package.
Configuring your Multimedia PC Client for
IBM Lotus Notes to control your IP Phone 2007
1
In the Multimedia PC Client for IBM Lotus Notes client, select Multimedia >
Preferences and then select the 200x list item.
2
Select the Use the i200x telephone for voice instead of PC check box to
indicate that you want the IP Phone to provide voice while the PC provides
advanced IP and multimedia services.
3
Enter the port number (and optionally the MAC address) for the IP Phone.
Tip: The Multimedia PC Client for IBM Lotus Notes can automatically
detect and fill the MAC address field with information it obtains from
the first IP Phone that contacts it on the port specified in step 3.
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4
Select the Network controls the 200x telephone when Multimedia PC
Client for IBM Lotus Notes exits check box if you want the network to take
over control of the IP Phone when the Multimedia PC Client for IBM Lotus
Notes exits.
By default, this check box is selected.
5
Check whether the Multimedia PC Client for IBM Lotus Notes routes voice to
and from the telephone for private IP addresses.
This option can be required if you use a private LAN in a home office. It is not
usually required for work office use. By default, this check box is not selected.
6
Click OK to save your changes or click Cancel to exit without saving.
IP Phone 2007 indicator
The Multimedia PC Client for IBM Lotus Notes main window has a tool bar with
a 200x toggle button. This button is highlighted when the Multimedia PC Client
for IBM Lotus Notes controls the IP Phone 2007 for voice telephony.
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Appendix D: DHCP parameter configuration
After you power up your IP Phone 2007, if the display indicates that the server is
unreachable and it continuously resets, you must configure the DHCP parameters.
Considerations for parameter configuration
When configuring parameters, consider the following items:
•
•
•
•
•
To enter requested information in the menu fields, press the number keys on
the dialpad. Press the star (*) key to enter a period (.) when you enter an IP
address.
To record the entry and advance the initialization to the next parameter, press
Ok.
To abandon the manual configuration process and restart the power-up, press
Cancel.
If you enter parameters manually, use the BKSpace or Clear soft keys to edit
the default entry. Press the BKSpace soft key to delete a single character.
Press the Clear soft key to delete the entire entry.
If you try to move to the next parameter without entering text in the current
field, an audible beep notifies you. Each parameter must have a corresponding
entry.
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Begin the initialization process
To begin the initialization process, at the flashing Nortel screen, quickly press 0,
0, 7, star (*) on the dialpad.
Tip: If you miss the flashing introduction screen, unplug and plug in
your IP Phone 2007 to reach the configuration screen where you can
press the keys.
If your network supports DHCP go to “If your network supports DHCP” on
page 132. If your network does not support DHCP go to “If your network does not
support DHCP” on page 133.
If your network supports DHCP
Tip: If necessary, contact your system administrator to check whether
your network supports DHCP.
To initialize you IP Phone 2007 if your network supports DHCP:
1
If your IP Phone 2007 network supports DHCP, enter the configuration
parameters at the prompt in the display area of your telephone as described in
Table 6 “DHCP configuration parameters” on page 132.
Table 6 DHCP configuration parameters
Parameter
Value
Definition
DHCP (enable)
1
Yes
DHCP (full or partial)
1
Partial
S1 IP
<valid Server IP address>
Primary server (IP Client
Manager or Multimedia PC
Client) IP address
S1 PORT
5000
Primary server port
S1 ACTION
1 or 7
Primary action code (must
be configured to 1 if using
Unistim Firmware)
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Table 6 DHCP configuration parameters
Parameter
Value
Definition
S1 RETRY Count
1
Primary retry count
S2 IP
<valid Server IP address>
Secondary server (IP Client
Manager or Multimedia PC
Client) IP address
Note: If you do not know the
secondary IP address, use
the primary IP address for
the secondary address.
S2 Port
5000
Secondary server port
Note: If you do not know the
secondary port, use the
primary port.
S2 ACTION
1 or 7
Secondary action code
(must be configured to 1 if
using Unistim Firmware)
S2 RETRY COUNT
1
Secondary retry count
VLAN (0=No, 1=Yes)
0
QoS 802.1q VLAN Tag
Service
cfg XAS
0-No, 1-Yes
Select No
Warning: The VLAN parameter must never be selected unless the
underlying network switches are configured to filter on VLAN IDs.
Otherwise, the IP Phone 2007 can fail to work properly.
After you press the Ok soft key on the last configuration parameter, you see a
message "Locating Server".
If your network does not support DHCP
Use the following procedure if your network does not support DHCP.
Configuring parameters
1
Enter a 0 on the dialpad to indicate that DHCP is not supported.
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2
Follow the prompts to configure all necessary parameters as described in
Table 7 “Configuration parameters” on page 134.
After you press the Ok soft key on the last configuration parameter, you see a
message "Locating Server".
Table 7 Configuration parameters
Parameter
Value
Definition
SET IP
<valid IP address>
IP address of your
IP Phone 2007 provided by
your system administrator
NETMSK
<valid subnet mask>
Subnet Mask provided by
your system administrator
DEF GW
<valid Default Gateway>
Default gateway IP network
address provided by your
system administrator
S1 IP
<valid Server IP address>
Primary server (IP Client
Manager or Multimedia PC
Client) IP address
S1 PORT
5000
Primary server port
S1 ACTION
1
Primary action code (enter 1
for UNIStim)
S1 RETRY Count
1
Primary retry count
S2 IP
<valid Server IP address>
Secondary server (IP Client
Manager or Multimedia PC
Client) IP address
Note: If you do not know the
secondary IP address, use
the primary IP address for
the secondary address.
S2 Port
5000
Secondary server port
Note: If you do not know the
secondary port, use the
primary port.
S2 ACTION
1
Secondary action code
(enter 1 for UNIStim)
S2 RETRY COUNT
1
Secondary retry count
VLAN (0=No, 1=Yes)
0
QoS 802.1a VLAN Tag
Service
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Warning: The VLAN parameter must never be selected unless the
underlying network switches are configured to filter on VLAN IDs.
Otherwise, the IP Phone 2007 can fail to work properly.
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Appendix E: Customer support
You can order the following parts and supplies for your IP Phone 2007 from your
authorized distributor.
Table 8 Parts and supplies
Description
Part number
IP Phone 2007 package contents include:
• IP Phone 2007 (charcoal with metallic mezel)
• Handset
• Handset cord
• Footstand
• 7 ft (2.1 m) CAT5 Ethernet cable
• Getting started card
NTDU96AB70
Replacement parts
7 ft (2.1 m) CAT5 Ethernet cable
AO648375
Handset (charcoal)
AO758634
Handset cord (charcoal)
N0000764
Footstand (charcoal)
AO538587
IP Phone 2007 power adapter
Global power adapter
N001420
IP Phone 2007 power cords
Cord 9.9 ft (3 m), NA Power, NEMA, 125Vac 13a
NA, M. East, Taiwan, Indonesia, Philippines, Korea, Thailand,
Vietnam, Japan
NTTK14AB
Cord 8 ft (2.4 m), ANA Power AS-3, 240Vac 10 A
Australia, New Zealand, PRC
NTTK15AA
Option 11C Standard European Power Cord 250Vac
Other EMEA, Kenya
NTTK16AB
Option 11C Swiss Power Cord, 9.9 ft (3m), 125Vac
Switzerland
NTTK17AB
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Table 8 Parts and supplies
Description
Part number
Option 11C UK Power Cord 240Vac
Hong Kong, Ireland, UK, Singapore, Malaysia, India,
Bangladesh, Pakistan, Brunei, Sri Lanka
NTTK18AB
Option 11C Denmark Power Cord Kit, 9.9 ft (3 m), 125Vac
Denmark
NTTK22AB
For help finding an authorized distributor call 1(800) 4NORTEL or 1 (800) 466-7835.
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Multimedia Communication Portfolio
Multimedia Communication Server 5100
IP Phone 2007 User Guide
Copyright © 2007, Nortel Networks. All rights reserved.
Sourced in Canada
The information in this document is subject to change without notice. The statements, configurations,
technical data, and recommendations in this document are believed to be accurate and reliable, but are
presented without express or implied warranty. Users must take full responsibility for their applications of
any products specified in this document. The information in this document is proprietary to Nortel Networks.
Nortel, Nortel (Logo), and the Globemark are trademarks of Nortel Networks.
IBM, Lotus, and Lotus Notes are trademarks of IBM Corporation.
Microsoft, Microsoft Office, Outlook, and Windows are trademarks of Microsoft Corporation.
Oracle is a trademark of Oracle Corporation.
All other trademarks are the property of their respective owners.
Publication number: NN42020-104
Product release: MCS 5100 Release 4.0
Document version: Standard 01.04
Date: March 2007
To provide feedback or report a problem in this document, go to www.nortel.com/documentfeedback.
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