My Book
™
Desktop Storage
User Manual
Accessing Online Support
Visit our product support website at http://support.wdc.com and choose from these topics:
▪ Downloads—Download drivers, software, and updates for your WD product.
▪ Registration—Register your WD product to get the latest updates and special offers at
http://register.wdc.com
▪ Warranty & RMA Services—Get warranty, product replacement (RMA), RMA status, and data recovery
information.
▪ Knowledge Base—Search by keyword, phrase, or answer ID.
▪ Installation—Get online installation help for your WD product or software.
▪ WD Community—Share your thoughts and connect with other WD users at http://community.wdc.com
Table of Contents
_________
Accessing Online Support.................................................................................ii
_________
1 About Your WD Drive.................................................................................... 1
Features.............................................................................................................................1
Kit Contents......................................................................................................................2
Optional Accessories....................................................................................................... 2
Operating System Compatibility.................................................................................... 2
Disk Drive Format............................................................................................................. 3
Physical Description.........................................................................................................3
USB 3.0 Interface................................................................................................................. 3
Kensington® Security Slot...................................................................................................3
Registering Your Drive.....................................................................................................3
Handling Precautions.......................................................................................................3
_________
2 Connecting the Drive and Getting Started................................................. 4
Connecting the Drive...................................................................................................... 4
Getting Started with the WD Software......................................................................... 4
_________
3 Backing Up Files.............................................................................................8
How the Backup Function Works...................................................................................8
Backing Up Files............................................................................................................... 9
_________
4 Restoring Files..............................................................................................13
How the Restore Function Works.................................................................................13
Restoring Files................................................................................................................ 13
_________
5 Locking and Unlocking the Drive............................................................... 15
Password Protecting the Drive..................................................................................... 15
Unlocking the Drive........................................................................................................16
With the WD Security or WD Drive Utilities Software...................................................16
Changing Your Password.............................................................................................. 16
Turning Off the Drive Lock Feature...............................................................................17
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6 Managing and Customizing the Drive........................................................18
Checking Drive Health................................................................................................... 18
Safely Disconnecting the Drive .................................................................................... 19
Erasing the Drive............................................................................................................ 19
Using the Drive Erase Function..................................................................................... 19
Using Five Invalid Passwords........................................................................................20
Registering the Drive..................................................................................................... 21
Setting the Drive Sleep Timer.......................................................................................22
_________
7 Managing and Customizing the Software..................................................23
Checking for Software Updates....................................................................................23
Configuring Your Cloud Service Account....................................................................23
Uninstalling the WD Software.......................................................................................24
_________
8 Reformatting the Drive............................................................................... 26
Reformatting the Drive.................................................................................................. 26
Downloading the WD Software....................................................................................26
_________
9 Troubleshooting...........................................................................................27
Installing, Partitioning, and Formatting the Drive....................................................... 27
Frequently Asked Questions......................................................................................... 27
_________
10 Compliance and Warranty Information...................................................29
Regulatory Compliance.................................................................................................29
FCC Class B Information................................................................................................... 29
ICES-003/NMB-003 Statement....................................................................................... 29
Safety Compliance............................................................................................................ 30
CE Compliance For Europe.............................................................................................. 30
KC Notice (Republic of Korea only)................................................................................ 30
Environmental Compliance (China)..............................................................................30
Warranty Information.....................................................................................................31
Obtaining Service.............................................................................................................. 31
Limited Warranty............................................................................................................... 31
Warranty Information (Australia/New Zealand)............................................................. 32
Obtaining Service.............................................................................................................. 32
Warranty.............................................................................................................................33
GNU General Public License (“GPL”)............................................................................ 34
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About Your WD Drive
1
About Your WD Drive
This introductory chapter includes the following topics:
Features
Kit Contents
Optional Accessories
Operating System Compatibility
Disk Drive Format
Physical Description
USB 3.0 Interface
Kensington® Security Slot
Registering Your Drive
Handling Precautions
Features
Complete Backup — My Book desktop storage comes equipped with WD Backup
software and Apple Time Machine compatibility to help make sure your photos,
videos, music and documents don’t get lost. You can set it to run automatically to
your schedule. Just pick the time and frequency to back up important files from
your system. My Book desktop storage also works great with Acronis® True Image™
WD Edition software to schedule complete system backups. With the power of WD
Backup, Apple Time Machine compatibility and Acronis True Image WD Edition
software, you’ve got a complete backup routine to help recover data in the event
of a computer virus, computer failure, or if you accidentally press “delete”.
Password Protection with Hardware Encryption — The My Book drive’s built-in 256-bit
AES hardware encryption with WD Security™ software helps keep your content
private and safe. Just activate password protection and set your own personalized
password. For quick, convenient access, you can set WD Security to automatically
unlock the drive on your computer, saving you the hassle of keying in your
password every time.
Reimagined Design — The bold, vibrant design of My Book desktop storage is sure to
stop you in your tracks. It is desktop storage reimagined and gives you the
opportunity to express yourself!
Easy to Use — My Book desktop storage is ready to use out of the box so you can
start transferring files, saving your memories and backing up right away. It comes
with all the software you need to help protect your data, including WD Backup and
WD Security software and is compatible with Apple Time Machine.
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About Your WD Drive
Kit Contents
Your My Book drive kit includes the following:
▪ My Book drive, with the WD Backup™, WD Drive Utilities™ and WD Security™
software
▪ USB 3.0 cable
▪ AC adapter
▪ Quick install guide
Optional Accessories
For information about optional accessories for WD products, visit www.wdc.com
Operating System Compatibility
Your My Book drive and the WD Drive Utilities and WD Security software are
compatible with the following operating systems:
Windows
▪
▪
▪
▪
Windows 7®
Windows 8
Windows 8.1
Windows 10
Mac OS X
▪
▪
▪
Mavericks
Yosemite
El Capitan
The WD Backup software is compatible with the following operating systems:
▪
▪
▪
▪
Windows 7
Windows 8
Windows 8.1
Windows 10
Compatibility can vary, depending on hardware configuration and operating
system.
For highest performance and reliability, always install the latest updates and service
pack (SP). For Windows computers, go to the Start menu and select Windows
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About Your WD Drive
Update. For Mac computers, go to the Apple menu and select Software Update or
App Store.
Disk Drive Format
Your My Book drive is formatted as a single exFAT partition for compatibility with all
updated Windows and Mac operating systems.
Physical Description
The My Book drive has:
▪ The power connector, interface port, and a security slot on the back
USB 3.0 Interface
USB 3.0 supports data transfer rates up to 5 Gb/s. USB 3.0 is backward compatible
with USB 2.0. Connection to a USB 2.0 port transfers data at the port speed—up to
480 Mb/s
Kensington® Security Slot
For drive security, the Kensington security slot accepts a standard Kensington
security cable (sold separately). For more information about the Kensington
security slot and available products, visit http://www.kensington.com.
Registering Your Drive
Always register your My Book drive to get the latest updates and special offers. You
can easily register your drive using the WD Drive Utilities software. Another way is
to register online at http://register.wd.com.
Handling Precautions
WD products are precision instruments and must be handled with care during
unpacking and installation. Drives may be damaged by rough handling, shock, or
vibration. Always observe the following precautions when unpacking and installing
your external storage product:
▪
▪
▪
▪
Do not drop or jolt the drive.
Do not move the drive during activity.
Do not use this product as a portable drive.
To allow proper ventilation, do not block any of the drive enclosure’s air slots.
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Connecting the Drive and Getting Started
2
Connecting the Drive and Getting Started
This chapter provides instructions for connecting the drive and installing the WD
software on your computer. It includes the following topics:
Connecting the Drive
Getting Started with the WD Software
Connecting the Drive
1.
2.
3.
4.
Turn on your computer.
Connect the drive to your computer as shown in the illustration below.
Verify that the drive appears in your computer’s file management utility listing.
If a Found New Hardware screen appears, click Cancel to close it. The WD
software installs the proper driver for your drive.
Your drive is now ready to use as an external storage device. You can enhance
its capabilities by installing the WD software that is on the drive:
▪ WD Backup
▪ WD Security
▪ WD Drive Utilities
Getting Started with the WD Software
1. Double-click the WD Apps Setup file that appears in the listing for the drive in
your computer’s file management utility to display the WD Apps Setup wizard,
Software Installer dialog.
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Connecting the Drive and Getting Started
2. Click Next to display the Installation Type dialog:
3. On the Installation Type dialog:
a. Select the option that you want to use for the installation:
▪ Recommended Install—Installs all of the WD software
▪ Custom Install—Installs only the WD software that you select
b. Click the Western Digital End User License Agreement link and read the
agreement.
c. Select the I agree... check box to accept the agreement and activate the Next
button.
d. Click Next.
4. The dialog box that appears depends on the installation option you selected at
Step 3:
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IF you selected the . . . option,
THEN . . .
Recommended Install
The Installing Applications dialog appears.
Custom Install
The Custom Install dialog appears:
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Connecting the Drive and Getting Started
On the Custom Install dialog:
1. Select the check boxes for the applications
that you want to install.
2. Click Next to display the Installing
Applications dialog.
5. The Installing Applications dialog:
▪ Shows the progress of the software installation
▪ Displays a brief description of each application
▪ Adds a desktop shortcut icon for each installed application
6. Click Next to display the Installation Complete dialog:
7. On the Installation Complete dialog, click:
▪ Back up files... to display the WD Backup screen. See Backing Up Files
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Connecting the Drive and Getting Started
▪ Set security... to display the WD Security screen, Set Security dialog. See
Locking and Unlocking the Drive
▪ Manage your drive... to display the WD Drive Utilities screen. See
Managing and Customizing the Drive
▪ Finish to close the Installation Complete dialog.
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Backing Up Files
3
Backing Up Files
This chapter includes the following topics:
How the Backup Function Works
Backing Up Files
How the Backup Function Works
The WD Backup software is a scheduled backup application that automatically
backs up the files that you select on the schedule that you specify.
When you create a backup plan, you specify the backup:
▪ Target—the external storage device where you will copy your files for backup
protection. The backup target can be any supported:
◦ External storage drive
◦ Cloud service account
▪ Source—the computer files and folders that you want to copy to the backup
target for backup protection. The backup source can be any:
◦ Internal hard drive or hard drive partition
◦ External storage drive
◦ Supported cloud service account
▪ Schedule—the time of day, day of week, and month that you want to run the
backup.
When you click Start Backup after creating a backup plan, the WD Backup software
copies all of the specified backup source files and folders to the specified backup
target. Then, on the schedule you specified, the WD Backup software automatically
backs up any:
▪ New file that was created in or copied to a backup-protected device or folder
▪ Existing backup-protected file that was changed
This protection is automatic—the WD Backup software does it for you without any
action on your part. Just leave the backup source and target devices connected to
your computer.
Note:
Whenever you disconnect and reconnect a backup target or source
device, the WD Backup software rescans the backup source device for
new or changed files and resumes automatic backup protection
according to the schedule.
Excluded Files—The WD Backup software will not back up its own backup plan or
files that have specific:
▪ Attributes: reparsePoint, temporary
▪ Names: \AppData\Roaming\Microsoft\Windows, [CommonApplicationData]
\Western Digital\, [CommonApplicationData]\Microsoft\Windows\Caches\,
config.msi, MSOCache, ntuser.dat, ntuser.ini, [RecycleBin], $recycle.bin, recycler,
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Backing Up Files
[Root]\Drivers\, [Root]\Temp\, System Volume Information, .WD Hidden Items,
[Windows]
▪ Extensions: .ds_store, .temp, .tmp, .wdsync
▪ Start value: ~
▪ End values: desktop.ini, .dropbox, .dropbox.attr, hiberfil.sys, -journal,
pagefile.sys, thumbs.db
Backing Up Files
1. Open the WD Backup software:
▪ From the Installation complete dialog, click Back up files with WD Backup
▪ Click on the WD Backup desktop icon.
2. The Select your WD storage device or cloud service dialog shows all of the
hardware devices and cloud service accounts that you can use for a backup
target device:
a. Select to highlight the device that you want to use.
b. If you have more than three available devices, use the left- and right-scroll
buttons to see them all.
c. Click Next to display the Setup Complete dialog:
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Backing Up Files
Note that:
IF you selected a . . .
THEN the WD Backup software displays a . . .
Cloud service account
Sign in dialog that you must complete to
continue. (See “Configuring Your Cloud
Service Account”.)
Password-protected device that is locked
No writable partition message. In this case,
first use the WD Security software to unlock
the drive. Then reselect it.
3. The initial/default configuration of the backup settings on the Setup Complete
dialog is for hourly backups of everything in the Windows Users folder for your
computer user name.
On the Setup Complete dialog:
IF you want to . . .
THEN click . . .
Accept the default settings
Start Backup to save and launch your backup
plan and close the Setup Complete dialog.
Skip to Step 10.
Specify a different backup schedule
Edit Schedule to display the Automatic Backup
Schedule screen and proceed to Step 4.
Change the Include Files setting
Edit Files to display the Select Files to Back Up
screen and skip to Step 6.
4. On the Automatic Backup Schedule screen, select the option for the automatic
backup schedule that you want:
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Backing Up Files
5. Click OK to save and implement your change to the backup schedule and close
the Automatic Backup Schedule screen.
6. After changing the backup schedule:
IF you want to . . .
THEN click . . .
Accept the default Include Files setting
Start Backup to save and launch your backup
plan and close the Setup Complete dialog.
Skip to Step 9.
Change the Include Files setting
Edit Files to display the Select files to back up
screen and proceed to Step 8.
7. On the Select Files to Back Up screen:
a. Click to select the device that has the files and folders you want to back up:
▪ My Computer
▪ Dropbox
Note:
If the files and folders you want to back up are in a Dropbox account and you have
not configured the account for access by the WD Backup software see
“Configuring Your Cloud Service Account”.
b. In the file structure view of the selected device, click the selectors to open
the listings and select the check box for each file and folder that you want to
back up. Note that selecting the check box for a folder automatically selects
the check boxes for all of the files and subfolders in the folder.
c. Clear the check box for each file and folder that you do not want to include in
the backup. Note also that clearing the check box for a folder automatically
clears the check boxes for all of the files and subfolder in the folder.
Note:
The default backup source is everything in the Windows Users folder for your
computer user name. Be sure to clear that selection if you do not want to include
those files and folders in your backup.
d. Click Select Files to save your selections and close the Select Files to Back Up
screen.
8. Verify that your Automatic Backups and Include Files specifications are correct.
9. Click Start Backup to save and launch your backup plan and close the Setup
Complete dialog.
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Backing Up Files
10.The WD Backup software runs the first backup immediately and shows the
progress with a Backup in progress (x % complete) message on the Backup
dialog. After the initial backup completes, the backup runs automatically
according to the specified schedule.
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Restoring Files
4
Restoring Files
This chapter includes the following topics:
How the Restore Function Works
Restoring Files
How the Restore Function Works
The WD Backup software makes it easy for you to restore backed up files from your backup
target device to either:
▪ Their original locations on the backup source device
▪ Any other location you select
Restore is generally a four-step process:
1. Select the backup target device and the scheduled backup that has the files you
want to restore.
2. Select the location where you want to restore the files.
3. Specify what you want to restore—either individual files and folders, or
everything.
4. Restore the files.
Restoring Files
1. Open the Restore dialog by clicking either:
▪ Restore on the WD Backup screen.
▪ Restore files on the WD Backup view menu from the Windows task bar.
2. On the Restore dialog:
a. If you have more than one backup target device connected to your computer,
click to select the one that has the backup files you want to restore.
b. Select the location option for where you want to restore the files:
IF you want to restore files to . . .
THEN select . . .
Their original locations,
Original Location.
A new location,
Select Location to activate the Browse button
and:
1. Click Browse to display the Select
Location screen:
2. Use the folder structure view of your
computer to select the restore location.
3. With the selected folder name in the
Folder box, click Select Folder.
4. The WD Backup software closes the Select
Location screen and displays the path to
the selected folder on the Restore dialog.
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Restoring Files
c. Click Select Files to Restore to display the Restore Files screen with the
earliest backup selected by default in the View files from list.
3. On the Restore Files screen:
a. In the View files from list, select the backup that has the files you want to
restore.
b. Use the folder structure view of the selected backup to specify the files that
you want to restore:
IF you want to restore . . .
THEN . . .
All of the files in the selected backup,
Select the top-level check box to specify the
entire backup.
Selected files and folders,
1. Click the selectors in the folder structure
view of the backup to open the folders
and subfolders.
2. Select the check boxes for the files or
folders that you want to restore.
Note that selecting the check box for a
folder automatically selects all of the files
and subfolders in the folder.
c. Click Restore to restore the selected files or folders to the specified location.
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Locking and Unlocking the Drive
5
Locking and Unlocking the Drive
This chapter includes the following topics:
Password Protecting the Drive
Unlocking the Drive
Changing Your Password
Turning Off the Drive Lock Feature
Password Protecting the Drive
You should password protect your drive if you are worried that someone else will gain
access to your drive and you do not want them to see your files on the drive. A password
can be used to lock and unlock your drive. Depending on your location¹, using a password
may encrypt your data.
The software uses your password to electronically lock and unlock your drive. If you forget your
password, you will not be able to access the data that is on your drive or write new data to it. You
will have to erase the drive before you can use it again.
1. Click Start > All Programs > Western Digital > WD Apps > WD Security to display the
WD Security screen, Set Security dialog.
2. If you have more than one supported drive connected to your computer, select
the one that you want to create a password for.
3. Read the warning about the possibility of data loss if you forget your password.
4. Type your password in the Password box, using up to 25 characters.
5. Retype your password in the Verify Password box.
6. Type a hint to help remember your password in the Password Hint box.
7. Select the Enable auto unlock for this computer... check box if you want the
WD Security software to remember your password for the selected drive on this
computer.
8. Click Set Password to save your password.
After creating a password, the drive remains unlocked for as long as you continue your current
work session. Then the software:
▪
▪
Locks the drive when you shut down your computer or disconnect your drive. Sleep mode
locks the drive if power to the USB port is off.
Requires you to type your password to unlock the drive when you restart your computer or
reconnect your drive, UNLESS you selected the Enable auto unlock for this computer... check
box when you created your password
Note:
When you create a password, the drive begins to protect your data.
This listing appears:
▪ The next time you shut down and restart your computer
1
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Not all of Western Digital's products contain active data encryption. For some markets,
like Russia, the encryption is disabled and cannot be enabled by the end user.
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Locking and Unlocking the Drive
▪ When you remove and reconnect the drive
▪ Your computer exits the sleep mode, depending on its configuration
The listing appears regardless of whether the drive is locked or not, or whether
you selected the Enable auto unlock for this computer... check box when you
created your password. It remains as long as you have password protection
enabled for the drive.
Unlocking the Drive
After you have created a password to keep others from accessing the files on your
drive, unless you selected the Enable auto unlock for this computer... check box,
you will have to type your password to unlock the drive whenever:
▪ You shut down and restart your computer
▪ You disconnect and reconnect the drive to your computer
▪ Your computer exits the sleep mode
You will have to do this even if you do not have the software installed on your
computer.
With the WD Security or WD Drive Utilities Software
Whenever you shut down and restart your computer or disconnect and reconnect the drive
to your computer, starting the WD Drive Utilities software displays the Unlock Drive dialog:
This happens either:
▪ Automatically if you only have the one locked drive connected to your computer
▪ When you select the locked drive on the WD Drive Utilities screen if you have more than
one supported drive connected to your computer
To unlock the drive:
1. If you do not see the Unlock Drive dialog, click either:
▪ Start > All Programs > Western Digital > WD Apps > WD Security
▪ Start > All Programs > Western Digital > WD Apps > WD Drive Utilities
2. If you have more than one supported device connected to your computer, select
the one that is locked to display the Unlock Drive dialog.
3. On the Unlock Drive dialog:
a. Type your password in the Password box.
b. Click Unlock Drive.
Changing Your Password
1. Click Start > All Programs > Western Digital > WD Apps > WD Security to display the
WD Security screen.
2. If you have more than one supported device connected to your computer, select
the one with the password that you want to change to display the Edit security
settings dialog.
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Locking and Unlocking the Drive
3. On the Edit security settings dialog, select the Change password option to
display the change password dialog.
4. On the change password dialog:
a. Type your current password in the Current Password box.
b. Type your new password in the New Password box, using up to 25 characters.
c. Retype your new password in the Verify Password box.
d. Type a hint to help remember your new password in the Password Hint box.
e. Select or clear the Enable auto unlock for this computer... check box to signify
whether you want the software to remember your new password for the
selected drive on this computer.
f. Click Update Security Settings.
After changing a password, the drive remains unlocked for as long as you continue your
current work session. Then the WD Security software:
▪
▪
Locks the drive when you shut down your computer, disconnect your drive, or your
computer goes into the sleep mode
Requires you to type your password to unlock the drive when you restart your computer
or reconnect your drive, UNLESS you selected the Enable auto unlock for this computer...
check box when you changed your password
Turning Off the Drive Lock Feature
1. Click Start > All Programs > Western Digital > WD Apps > WD Security to display the
WD Security screen.
2. If you have more than one supported drive connected to your computer, select
the one with the password that you want to remove to display the Edit security
settings dialog.
3. On the Edit security settings dialog, the Remove password option is selected by
default:
a. Type your password in the Password box.
b. Click Update Security Settings.
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Managing and Customizing the Drive
6
Managing and Customizing the Drive
This chapter includes the following topics:
Checking Drive Health
Safely Disconnecting the Drive
Erasing the Drive
Registering the Drive
Setting the Drive Sleep Timer
The WD Drive Utilities software makes it easy for you to manage and customize
your drive for the best possible performance:
▪ Diagnose—Run diagnostics and status checks to make sure your drive is working
properly.
▪ Sleep Timer—Reduces power to your drive during extended periods of inactivity
to conserve power and extend the life of the drive.
▪ Drive Erase—Erase all of the data on the drive, including your password if you
have set one.
▪ About—See the installed software version, check for software updates, and
register your drive to receive free technical support during the warranty period
and find out about product enhancements and price discount opportunities.
Checking Drive Health
The WD Drive Utilities software provides three diagnostic tools to help make sure that your
drive is performing well. Run the following tests if you are concerned that your drive is not
operating properly:
▪ Drive status check
The drive status check is a failure-prediction function that continuously monitors key
internal performance attributes of the drive. A detected increase in drive temperature,
noise, or read/write errors, for example, can provide an indication that the drive is
approaching a serious failure condition. With advanced warning, you could take
precautionary measures, like moving your data to another drive, before a failure occurs.
The result of a drive status check is a pass or fail evaluation of the drive’s condition.
▪ Quick drive test
Your drive has a built-in Data Lifeguard™ diagnostic utility that tests the drive for error
conditions. The quick drive test checks the drive for major performance problems.
The result of a quick drive test is a pass or fail evaluation of the drive’s condition.
▪ Complete drive test
The most comprehensive drive diagnostic is the complete drive test. It tests every sector
for error conditions and inserts bad sector markers as required.
It is best to run the drive diagnostics and status checks on a regular basis, before you
encounter any problems with your drive. And, because they are so fast, running the drive
status check and the quick drive test provides a high level of assurance with minimal
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Managing and Customizing the Drive
inconvenience. Then, run all three whenever you encounter disk error conditions when
writing or accessing files.
1. Click Start > All Programs > Western Digital > WD Apps > WD Drive Utilities to display
the WD Drive Utilities screen, Diagnose dialog.
2. If you have more than one supported drive connected to your computer, select
the one that you want to check.
3. On the Diagnose dialog, click the button for the test that you want to run:
▪ Run Drive Status Check
▪ Run Quick Drive Test
▪ Run Complete Drive Test
Safely Disconnecting the Drive
Windows and Macintosh operating systems have a means for safely disconnecting
and removing the drive without turning off the system:
▪ Windows has a Safely Remove Hardware and Eject Media icon in the system tray
which, when used, ensures that all data is flushed from system cache before
device removal.
▪ Mac users can simply drag the drive icon to the trash before disconnecting it.
Due to the exFAT format of the drive, special care should be taken to follow the
steps listed above when disconnecting the drive. Failure to do so may result in data
corruption.
Erasing the Drive
Note:
Erasing your drive also deletes the WD software and all of the support
files and utilities. You can download these to restore your drive to its
original configuration after erasing it.
There are two ways to erase your drive, depending on whether it is locked or not:
IF your drive is . . .
AND you . . .
THEN see . . .
Not locked,
Want to erase the drive,
Using the Drive Erase Function.
Locked
Have forgotten or lost your
password and must erase the
drive,
Using Five Invalid Passwords
Using the Drive Erase Function
To erase your drive when it is not locked:
1. Open the WD Drive Utilities software by clicking either:
▪ The WD Drive Utilities desktop shortcut icon
▪ Start > All Programs > Western Digital > WD Apps > WD Drive Utilities
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Managing and Customizing the Drive
2. If you have more than one supported device connected to your computer, select
the one that you want to erase.
3. On the WD Drive Utilities screen, click Drive Erase to display the drive erase
dialog:
4. On the drive erase dialog:
a. If you want to change the volume name, type over the name in the Volume
Name box.
b. Read the explanation of the loss of data if you erase your drive. If you want to
save any of the data that is on the drive, back it up to another device before
continuing with the drive erase.
c. Click the I understand... check box to signify that you accept the risk and
activate the Erase Drive button.
d. Click Erase Drive.
Go to http://support.wdc.com and see Knowledge Base Answer ID 7 for
information about downloading and restoring the WD software on your drive.
Note:
Erasing your drive also removes your password. If you used a password to protect
your drive, you will need to re-create it after restoring the WD software and disk
image. (See “Password Protecting the Drive”.)
Using Five Invalid Passwords
When you have forgotten or lost your password, you can erase the drive by entering five
invalid passwords on the Unlock Drive dialog. See “With the WD Security or WD Drive
Utilities Software”.
1. On the Unlock Drive dialog, make five attempts to unlock the drive by:
a. Typing an invalid password in the Password box.
b. Clicking Unlock Drive.
2. Entering the fifth invalid password displays a too many password attempts
dialog, depending on the application you used to open the Unlock Drive dialog:
▪ Using the WD Security or WD Drive Utilities software:
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Managing and Customizing the Drive
3. To erase your drive:
a. If you want to change the volume name, type over the name in the Volume
Name box.
b. Read the explanation about erasing all of the data on the drive and select the
I understand check box to indicate that you accept the risk and activate the
Erase Drive button.
c. Click Erase Drive.
Go to http://support.wdc.com and see Knowledge Base Answer ID 7 for
information about downloading and restoring the WD software on your drive.
Note:
Erasing your drive also removes your password. If you still want to use a password
to protect your drive, you will need to re-create it after restoring the WD software
and disk image. (See “Password Protecting the Drive” on page 35.)
Registering the Drive
The WD software uses your computer’s Internet connection to register your drive.
Registering the drive provides free technical support during the warranty period and keeps
you up-to-date on the latest WD products.
1. Make sure that your computer is connected to the Internet.
2. Click Start > All Programs > Western Digital > WD Apps > WD Drive Utilities to display
the WD Drive Utilities screen.
3. If you have more than one supported drive connected to your computer, select
the one that you want to register.
4. Click About > Register to display the Register Your Device screen.
5. On the Register Your Device screen:
a. Type your first name in the First name box.
b. Type your last name in the Last name box.
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Managing and Customizing the Drive
c. Type your email address in the Email box.
d. Select your language in the Preferred Language box.
e. Select or clear the Inform me about... check box to specify whether you want
to receive notifications about software updates, product enhancements, and
price discount opportunities.
f. Click Register Device.
Setting the Drive Sleep Timer
The drive sleep timer turns off the power to your drive after a certain period of inactivity to
conserve power and minimize long-term wear on the drive.
1. Open the WD Drive Utilities software by clicking either:
▪ The WD Drive Utilities desktop shortcut icon
▪ Start > All Programs > Western Digital > WD Apps > WD Drive Utilities
2. If you have more than one supported device connected to your computer, select
the one that you want to set.
3. Select Settings to display the Sleep Timer dialog:
4. On the Sleep Timer dialog:
a. Verify or click the Sleep Timer on/off toggle button to the ON position.
b. In the Select Time box, select the inactivity period for turning off the drive.
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22
Managing and Customizing the Software
7
Managing and Customizing the Software
This chapter includes the following topics:
Checking for Software Updates
Configuring Your Cloud Service Account
Uninstalling the WD Software
Checking for Software Updates
If an update is available, follow the on-screen download and installation
instructions:
Software
Procedure
WD Drive Utilities
1. Click Start > All Programs > Western
Digital > WD Apps > WD Drive Utilities to
display the WD Drive Utilities screen.
2. Click the About icon and the Check for
Updates button.
WD Security
1. Click Start > All Programs > Western
Digital > WD Apps > WD Security to
display the WD Drive Security screen.
2. Click the About icon and the Check for
Updates button.
WD Backup
When the WD Backup software determines that a
software update is available, it:
▪
▪
Generates and displays a software update
notification
Adds the Update WD Backup selection to the
WD Backup view menu
1. Click the WD logo icon in the Windows task
bar and select WD Backup to display the
WD Backup view menu.
2. Select Update WD Backup.
Configuring Your Cloud Service Account
Before you can use a cloud service as a backup source or target device, you must configure
your account for access by the WD Backup software.
1. Open the WD Backup software:
▪ From the Installation Complete dialog, click Back up files with WD Backup
▪ Click the WD Backup desktop icon.
2. On the Select your WD storage device or cloud service dialog, select to
highlight the Dropbox icon:
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Managing and Customizing the Software
3. Click Next to display the connection dialog for your Dropbox account:
4. On the connection dialog:
a. Click Sign In. The WD Backup software initiates a connection request on your
behalf and uses your Web browser to access the Dropbox website.
b. On the Dropbox website, if you have not configured your account to
remember your login credentials, type your email address and password and
click Sign In to see the connection request from the WD Backup software.
c. Click Allow to accept the connection request.
d. The Success! indication signifies that the WD Backup software has been
granted access to your Dropbox account.
e. Click Finish on the Dropbox connection dialog to finalize the configuration
and display the Setup Complete dialog with Dropbox selected as your backup
target device.
Uninstalling the WD Software
Use the Windows Add or Remove Programs function to uninstall the WD software from your
computer.
1. Go to the Control Panel.
2. Select Programs and Features category; in some versions of Windows, this is
called simply "Programs".
3. Choose the program you want to remove, then click Uninstall.
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Managing and Customizing the Software
4. When prompted with an "Are you sure..." question, click Yes.
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25
Reformatting the Drive
8
Reformatting the Drive
The drive is formatted as a single exFAT partition for compatibility with updated
Windows and Mac operating systems.
This chapter includes the following topics:
Reformatting the Drive
Downloading the WD Software
Reformatting the Drive
Reformatting the drive erases all its contents. If you have already saved files on the drive, be sure to
back them up before reformatting it.
Go to http://support.wdc.com and refer to Knowledge Base Answer ID 3865 for
information about reformatting the drive.
See “Troubleshooting” for more information about reformatting a drive.
Downloading the WD Software
After you have reformatted your drive, go to http://support.wdc.com and see
Knowledge Base Answer ID 7 for information about downloading the Windows and
Mac version of the WD Apps software.
The WD Backup software is not available for Mac computers.
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Troubleshooting
9
Troubleshooting
This chapter includes the following topics:
Installing, Partitioning, and Formatting the Drive
Frequently Asked Questions
If you have problems installing or using this product, refer to this troubleshooting
section or visit our support website at http://support.wdc.com and search our
knowledge base for more help.
Installing, Partitioning, and Formatting the Drive
KnowledgeBase Answer ID
How to
▪
Partition, and format a WD drive on Windows
(10, 8, 7) and Mac OS X
3865
▪
Convert a Mac OS X GPT partition to an NTFS
partition in Windows 7
3647
▪
Download software, utilities, firmware
updates, and drivers for WD products (from
the Downloads Library)
7
▪
Format a WD external hard drive in exFAT or
FAT32*
291
*The FAT32 file system has a maximum individual file size of 4 GB and cannot create partitions larger
than 32 GB in Windows. To create partitions larger than 32 GB in FAT32 when reformatting the drive,
download the External USB/FireWire FAT32 Formatting Utility from
http://support.wdc.com/downloads.aspx?p=34. Windows users can avoid these size limitations by
formatting the drive to exFAT.
For further details, see:
▪
▪
▪
Answer ID 291 at http://support.wdc.com
Article IDs 314463 and # 184006 at https://support.microsoft.com
The appropriate third-party software documentation or support organization
Frequently Asked Questions
Why is the drive not recognized under My
Computer or on the computer desktop?
User Manual
If your system has a USB 3.0 or USB 2.0 PCI
adapter card, be sure that its drivers are installed
before connecting your WD USB 3.0 external
storage product. The drive is not recognized
correctly unless USB 3.0 or USB 2.0 root hub and
host controller drivers are installed. Contact the
adapter card manufacturer for installation
procedures.
27
Troubleshooting
Why won't my computer boot when I connect
my USB drive to the computer before booting?
Depending on your system configuration, your
computer might try to boot from your WD
portable USB drive. Refer to your system’s
motherboard BIOS setting documentation to
disable this feature or visit
http://support.wdc.com and see Knowledge
Base answer ID 1201. For more information about
booting from external drives, refer to your system
documentation or contact your system
manufacturer.
Why is the data transfer rate slow?
Your system may be operating at USB 1.1 speeds
due to an incorrect driver installation of the
USB 3.0 or USB 2.0 adapter card or a system that
does not support USB 3.0 or USB 2.0.
How do I determine whether or not my system
supports USB 3.0 or USB 2.0?
Refer to your USB card documentation or contact
your USB card manufacturer.
Note:
If your USB 3.0 or USB 2.0 controller is
built in to the system motherboard, be
sure to install the appropriate chipset
support for your motherboard. Refer to
your motherboard or system manual for
more information.
What happens when a USB 3.0 or USB 2.0 device USB 3.0 and USB 2.0 are backward-compatible
is plugged into a USB 1.1 port or hub?
with USB 1.1. When connected to a USB 1.1 port
or hub, a USB 3.0 or USB 2.0 device operates at
the USB 1.1 full speed of up to 12 Mbps.
If your system includes a PCI Express slot, you
can achieve USB transfer rates by installing a PCI
Express adapter card. Contact the card
manufacturer for installation procedures and
more information.
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28
Compliance and Warranty Information
10
Compliance and Warranty Information
This appendix includes the following topics:
Regulatory Compliance
Environmental Compliance (China)
Warranty Information
GNU General Public License (“GPL”)
Regulatory Compliance
FCC Class B Information
Operation of this device is subject to the following conditions:
▪ This device may not cause harmful interference.
▪ This device must accept any interference received, including interference that
may cause undesired operation.
This device has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This
device generates, uses, and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause harmful interference to
radio or television reception. However, there is no guarantee that interference will
not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning
the equipment off and on, you are encouraged to try to correct the interference by
one or more of the following measures:
▪ Reorient or relocate the receiving antenna.
▪ Increase the separation between the equipment and the receiver.
▪ Connect the equipment into an outlet on a circuit different from that to which
the receiver is connected.
▪ Consult the dealer or an experienced radio/television technician for help.
Any changes or modifications not expressly approved by WD could void your
authority to operate this device.
ICES-003/NMB-003 Statement
Cet appareil numérique de la classe B est conforme à la norme ICES-003 du
Canada.
This device complies with Canadian ICES-003 Class B.
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29
Compliance and Warranty Information
Safety Compliance
Approved for US and Canada. CAN/CSA-C22.2 No. 60950-1, UL 60950-1: Safety of
Information Technology Equipment.
Approuvé pour les Etats-Unis et le Canada. CAN/CSA-C22.2 No. 60950-1, UL
60950-1: Sûreté d'équipement de technologie de l'information.
CE Compliance For Europe
Marking by the CE symbol indicates compliance of this system to the applicable
Council Directives of the European Union, including the EMC Directive (2014/30/
EU), the Low Voltage Directive (2014/35/EU) and EuP Directive (2009/125/EC). A
“Declaration of Conformity” in accordance with the applicable directives has been
made and is on file at Western Digital Europe.
KC Notice (Republic of Korea only)
기종별
사용자 안내문
B 급기기
이기기는가정용(B 급) 전자파적합기기로서주로가정
에서사용하는것을목적으로하며, 모든지역에서사용
할수있습니다
(가정용방송통신기자재)
Environmental Compliance (China)
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30
Compliance and Warranty Information
Warranty Information
Obtaining Service
WD values your business and always attempts to provide you the very best of
service. Should you encounter any problem, please give us an opportunity to
address it before returning this Product. Most technical support questions can be
answered through our knowledge base or e-mail support service at
http://support.wdc.com. If the answer is not available or, if you prefer, please
contact WD at the applicable telephone number shown in the front of this
document. If you wish to make a claim, you should initially contact the dealer from
whom you originally purchased the Product. If you are unable to contact the dealer
from whom you originally purchased the Product, please visit our product support
Web site at http://support.wdc.com for information on how to obtain service or a
Return Material Authorization (RMA). If it is determined that the Product may be
defective, you will be given an RMA number and instructions for Product return. An
unauthorized return (i.e., one for which an RMA number has not been issued) will be
returned to you at your expense. Authorized returns must be shipped in an
approved shipping container, prepaid and insured, to the address provided with
your RMA number. If following receipt of a qualifying claim under this warranty, WD
or the dealer from whom you originally purchased the Product determines that
your claim is valid, WD or such dealer shall, at its discretion, either repair or replace
the Product with an equivalent or better Product or refund the cost of the Product
to you. You are responsible for any expenses associated with a claim under this
warranty. The benefits provided to you under this warranty are in addition to other
rights and remedies available to you under the Australian Competition and
Consumer Act or the New Zealand Consumer Guarantees Act. Your original box and
packaging materials should be kept for storing or shipping your WD product. To
conclusively establish the period of warranty, check the warranty expiration (serial
number required) via http://support.wdc.com.
Limited Warranty
WD warrants that the Product, in the course of its normal use, will for the term
defined below, be free from defects in material and workmanship and will conform
to WD’s specification therefor. The term of your limited warranty depends on the
country in which your Product was purchased. The term of your limited warranty is
for 2 years in the North, South and Central America region, 2 years in the Europe,
the Middle East and Africa region, and 2 years in the Asia Pacific region, unless
otherwise required by law. The term of your limited warranty period shall
commence on the purchase date appearing on your purchase receipt. WD may at
its discretion make extended warranties available for purchase. WD shall have no
liability for any Product returned if WD determines that the Product was stolen
from WD or that the asserted defect a) is not present, b) cannot reasonably be
rectified because of damage occurring before WD receives the Product, or c) is
attributable to misuse, improper installation, alteration (including removing or
obliterating labels and opening or removing external enclosures, including the
mounting frame, unless the product is on the list of limited user-serviceable
products and the specific alteration is within the scope of the applicable
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31
Compliance and Warranty Information
instructions, as found at http://support.wdc.com), accident or mishandling while in
the possession of someone other than WD. Subject to the limitations specified
above, your sole and exclusive warranty shall be, during the period of warranty
specified above and at WD’s option, the repair or replacement of the Product with
an equivalent or better Product. The foregoing warranty of WD shall extend to
repaired or replaced Products for the balance of the applicable period of the
original warranty or ninety (90) days from the date of shipment of a repaired or
replaced Product, whichever is longer.
The foregoing limited warranty is WD’s sole warranty and is applicable only to
products sold as new. The remedies provided herein are in lieu of a) any and all
other remedies and warranties, whether expressed, implied or statutory, including
but not limited to, any implied warranty of merchantability or fitness for a particular
purpose, and b) any and all obligations and liabilities of WD for damages including,
but not limited to accidental, consequential, or special damages, or any financial
loss, lost profits or expenses, or lost data arising out of or in connection with the
purchase, use, or performance of the Product, even if WD has been advised of the
possibility of such damages. In the United States, some states do not allow
exclusion or limitations of incidental or consequential damages, so the limitations
above may not apply to you. This warranty gives you specific legal rights, and you
may also have other rights which vary from state to state.
Warranty Information (Australia/New Zealand)
Nothing in this warranty modifies or excludes your legal rights under the Australian
Competition and Consumer Act or the New Zealand Consumer Guarantees Act.
This warranty identifies WD’s preferred approach to resolving warranty claims
which is likely to be quick and simple for all parties.
No other warranties either express or implied by law, including but not limited to
those contained in the Sale of Goods Act, are made with respect to the Product. If
you purchased your Product in New Zealand for the purposes of a business, you
acknowledge and agree that the New Zealand Consumer Guarantees Act does not
apply. In Australia, our goods come with guarantees that cannot be excluded under
the Australian Consumer Law. You are entitled to a replacement or refund for a
major failure and compensation for any other reasonably foreseeable loss or
damage. You are also entitled to have the goods repaired or replaced if goods fail
to be of acceptable quality and the failure does not amount to a major failure. What
constitutes a major failure is set out in the Australian Consumer Law.
Obtaining Service
WD values your business and always attempts to provide you the very best of
service. Should you encounter any problem, please give us an opportunity to
address it before returning this Product. Most technical support questions can be
answered through our knowledge base or e-mail support service at
http://support.wdc.com. If the answer is not available or, if you prefer, please
contact WD at the applicable telephone number shown in the front of this
document. If you wish to make a claim, you should initially contact the dealer from
whom you originally purchased the Product. If you are unable to contact the dealer
from whom you originally purchased the Product, please visit our product support
Web site at http://support.wdc.com for information on how to obtain service or a
User Manual
32
Compliance and Warranty Information
Return Material Authorization (RMA). If it is determined that the Product may be
defective, you will be given an RMA number and instructions for Product return. An
unauthorized return (i.e., one for which an RMA number has not been issued) will be
returned to you at your expense. Authorized returns must be shipped in an
approved shipping container, prepaid and insured, to the address provided with
your RMA number. If following receipt of a qualifying claim under this warranty, WD
or the dealer from whom you originally purchased the Product determines that
your claim is valid, WD or such dealer shall, at its discretion, either repair or replace
the Product with an equivalent or better Product or refund the cost of the Product
to you. You are responsible for any expenses associated with a claim under this
warranty. The benefits provided to you under this warranty are in addition to other
rights and remedies available to you under the Australian Competition and
Consumer Act or the New Zealand Consumer Guarantees Act. Your original box and
packaging materials should be kept for storing or shipping your WD product. To
conclusively establish the period of warranty, check the warranty expiration (serial
number required) via http://support.wdc.com.
Warranty
WD warrants that the Product, in the course of its normal use, will for the term
defined below, be free from defects in material and workmanship and will conform
to WD’s specifications. The term of your warranty is 2 years in Australia and New
Zealand, unless otherwise required by law. The term of your warranty period shall
commence on the purchase date appearing on your purchase receipt from an
authorized distributor or authorized reseller. Proof of purchase shall be required to
be eligible for this warranty and to establish the commencement date of this
warranty. Warranty service will not be provided unless the Product is returned to
an authorized distributor, authorized reseller or regional WD return center where
the Product was first shipped by WD. WD may at its discretion make extended
warranties available for purchase. WD shall have no liability for any Product
returned if WD determines that the Product was (i) not purchased from an
authorized distributor or authorized reseller, (ii) not used in accordance with WD
specifications and instructions, (iii) not used for its intended function, or (iv) stolen
from WD, or that the asserted defect a) is not present, b) cannot reasonably be
rectified because of damage occurring before WD receives the Product, or c) is
attributable to misuse, improper installation, alteration (including removing or
obliterating labels and opening or removing external enclosures, including the
mounting frame, unless the product is on the list of limited user-serviceable
products and the specific alteration is within the scope of the applicable
instructions, as found at http://support.wdc.com), accident or mishandling while in
the possession of someone other than WD.
PRODUCTS ARE COMPLEX AND FRAGILE ITEMS THAT MAY OCCASSIONALY FAIL
DUE TO (A) EXTERNAL CAUSES, INCLUDING WITHOUT LIMITATION, MISHANDLING,
EXPOSURE TO HEAT, COLD, AND HUMIDITY, AND POWER FAILURES, OR (B)
INTERNAL FAULTS . SUCH FAILURES CAN RESULT IN THE LOSS, CORRUPTION,
DELETION ALTERATION OF DATA. NOTE THAT YOU SHALL BE RESPONSIBLE FOR
THE LOSS, CORRUPTION, DELETION OR ALTERATION OF DATA HOWSOEVER
CAUSED, AND FOR BACKING UPAND PROTECTING DATA AGAINST LOSS,
CORRUPTION, DELETION OR ALTERATION. YOU AGREE TO CONTINUALLY BACK UP
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Compliance and Warranty Information
ALL DATA ON THE PRODUCT, AND TO COMPLETE A BACKUP PRIOR TO SEEKING
ANY GENERAL SERVICE AND TECHNICAL SUPPORT FROM WD.
In Australia, if the Product is not of a kind ordinarily acquired for personal, domestic
or household use or consumption, provided it is fair and reasonable to do so, WD
limits its liability to replacement of the Product or supply of equivalent or better
Product.
This warranty shall extend to repaired or replaced Products for the balance of the
applicable period of the original warranty or ninety (90) days from the date of
shipment of a repaired or replaced Product, whichever is longer. This warranty is
WD’s sole manufacturer’s warranty and is applicable only to Products sold as new.
GNU General Public License (“GPL”)
Firmware incorporated into this product may include third party copyrighted
software licensed under the GPL or Lesser General Public License (“LGPL”)
(collectively, “GPL Software”) and not Western Digital’s End User License
Agreement. In accordance with the GPL, if applicable: 1) the source code for the
GPL Software may be downloaded at no charge from http://support.wdc.com or
obtained on CD for a nominal charge from http://support.wdc.com or by calling
Customer Support within three years of the date of purchase; 2) you may re-use, redistribute, and modify the GPL Software; 3) with respect solely to the GPL Software,
no warranty is provided, to the extent permitted by applicable law; and 4) a copy
of the GPL is included herewith, may be obtained at http://www.gnu.org, and may
also be found at http://support.wdc.com.
Modification of or tampering with the Software, including but not limited to any
Open Source Software, is solely at your own risk. Western Digital is not responsible
for any such modification or tampering. Western Digital will not support any
product in which you have or have attempted to modify the Software supplied by
Western Digital.
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34
Index
A
H
Accessories, optional 2
Handling precautions 3
Hardware 2
B
Backup
about backing up files 8
procedure 9
Box contents 2
C
CAUTION about
erasing the drive 19
lost passwords 15
China RoHS, environmental compliance 30
Cloud service, configuring 23
Compatibility with operating systems 2
Complete drive test 18
Compliance, regulatory 29
Converting drive format 27
Creating a password 15
D
Diagnose dialog 18
Disconnecting the drive 19
Disk image, downloading 26
Drive
diagnostics and status checks 18
disconnecting 19
formats, converting 3
handling precautions 3
sleep timer 22
Drive Erase dialog 20
Drive status check 18
Drive Utilities
Diagnose dialog 18
Drive Erase dialog 20
Register Your Device dialog 21
Sleep Timer dialog 22
E
End User License Agreement, link 5
Environmental compliance, China RoHS 30
Erasing the drive 19
F
FCC Class B information 29
G
I
ICES-003/NMB-003 compliance 29
K
Kensington security slot 3
Kit contents 2
L
Limited warranty 31
O
Operating systems 2
Optional accessories 2
P
Password protecting your drive
CAUTION about lost passwords 15
Precautions for handling 3
Product features 1
Q
Quick drive test 18
R
Reformatting the drive 26, 27
Register Your Device dialog 21
Registering your drive 21
Regulatory compliance 29
Remote Dropbox account, configuring 24
Restore
about restoring files 13
S
Safety compliance 30
Service 31, 32
Software settings
cloud service account 23
Software Settings
Dropbox Account 24
Software, GPL 34
System compatibility 2
GNU general public license 34
GPL software 34
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35
U
Unlocking the drive
with the WD Security software 16
USB interface 3
W
Warranty information 31–33
WD
service, obtaining 31, 32
WD Drive Utilities software
Diagnose dialog 18
Drive Erase dialog 20
Register Your Device dialog 21
Sleep Timer dialog 22
User Manual
36
©
2016 Western Digital Corporation or its affiliates. All rights reserved.
Western Digital
3355 Michelson Drive, Suite 100
Irvine, California 92612 U.S.A
4779-705157-A00