Ultima™ Online: The Second Age TM Install Guide

INSTALL GUIDE
Ultima™ Online:
The Second Age TM
Install Guide
Warning: To Owners Of Projection
Televisions
Still pictures or images may cause permanent picture-tube damage or mark the phosphor of the
CRT. Avoid repeated or extended use of video games on large-screen projection televisions.
Epilepsy Warning
Please Read Before Using This Game Or Allowing Your
Children To Use It.
Some people are susceptible to epileptic seizures or loss of consciousness when exposed to certain
flashing lights or light patterns in everyday life.
Such people may have a seizure while watching television images or playing certain video games.
This may happen even if the person has no medical history of epilepsy or has never had any
epileptic seizures.
If you or anyone in your family has ever had symptoms related to epilepsy (seizures or loss of
consciousness) when exposed to flashing lights, consult your doctor prior to playing.
We advise that parents should monitor the use of video games by their children. If you or your child
experience any of the fo llowing symptoms: dizziness, blurred vision, eye or muscle twitches, loss of
consciousness, disorientation, any involuntary movement or convulsion, while playing a video
game, IMMEDIATELY discontinue use and consult your doctor.
Precautions To Take During Use
•
Do not stand too close to the screen. Sit a good distance away from the screen, as far away as
the length of the cable allows.
•
Preferably play the game on a small screen.
•
Avoid playing if you are tired or have not had much sleep.
•
Make sure that the room in which you are playing is well lit.
•
Rest for at least 10 to 15 minutes per hour while playing a video game.
INSTALL GUIDE
INSTALL GUIDE
Welcome to Ultima™ Online: The Second Age OU: T ZA. This guide contains installation
instructions and troubleshooting information. To avoid problems, please make sure your machine
meets the System Requirements listed on the box (and on p. 4 ).
CONTENTS
This Package Contains:
PRE-INSTALLATION PROCEDURES .. .. .... .. .. .. .... ... .. .... .... ..... .... ....... ........... 5
•
(1) CD (your game ), with Ultima Online: The Second Age software.
INSTALLATION STEPS ... ... .. ..... ...... .. ...... .. ... .... ...... .......... ......... .. .... ..... .. ... ... 5
•
Install Guide (28 pp.), which is what you're reading now, including troubleshooting tips,
installation steps and contact information.
•
Playguide (176 pp.), describing how to get started playing OU: T2A, including tips for
beginners and brief descriptions of the towns, creatures, weapons and spells in the game.
•
Map of Britannia, to help you navigate your way through the world.
•
Reference Card (4 pp.) which outlines the basics of gameplay.
SYSTEM REQUIREMENTS .......... .... ..... ... ... .... .. .. .... ... .. .. .. ... .. ... ........ ..... ... .. .4
Select Install Option .. ... .... ...... ............. ... .... ........... .... .. .. ....... .. ... ......... ...... .... 5
Install Software ..... .... .. ... .. ... ......... .. ..... .. ......... .•...... ......... ..... .. •...... .. .. ... .. ... ... .?
Set Up Account. ....... ........... ................ ..... ......... .. ... ......... ..... .... ...... ... .. .. ........ 8
Start Play ............... ......... .. ..... .. ...... ... .... ....... .............. .............. ............. ........ 9
Ultima Online License Agreement, in order to set up your game account, you
UPGRADING FROM THE ORIGINAL ULTIMA ONLINE ..... .......... •...... ... ..... 9
will be required to accept these terms and conditions.
OPTIONS AFTER INSTALLATION ......... ....... ........ ....... ....... ... .............. .... ..10
•
Registration Card -
we'd love to know who you are.
Uninstalling I Reinstalling ........... .. .... .. .... .... ... .. ........... ..... .. .. .... ... .. ....... ... .... 10
CANCELLING A GAME: ACCOUNT ..... .. ... .. ... .... .; ... .. ... ...... ...... ...... ... ... ..... .. 11
DIRECTX ...... ......... .. ... ... ....... .. ........ ... ...... ......... ....... .. .•.. ...... ... .. .... ... ..... .....•. 11
Uninstalling I Reinstalling DirectX .... .. .... ..... ..... ... ... ... ........ .... .................. •. •12
SYSTRAN AUTOTRANSLATION .... ..... .. .......... .... .. ... .. ..... .. .... ...... ... ..... .... .. 12
TROUBLESHOOTING .... ... ...... .. .... .... .... .. ... .......... ..... .. .... .. •. ...... ... ............ ..13
DirectX Support .. ...... ..... ...... ..... .......... .. .. ... ... .............. .... ..... ...... ... •. ... ... .. .. ..13
DirectX Troubleshooting .... .... ......... .... ..•. ... ...... .... ...... ....... ..... .... .. ..... ... •. .... .13
Common Questions ....... .... .. ...... .... .... ..... ... ... .... ....... .. ... ....... ........... ... ...... .. . 14
Hardware Problems ... .. ... ..... .............. ..... ... .. ..... .. ... .. ........ ......... ... ....... .... ... ,15
IN-GAME SUPPORT .. .. ... .... ..; ..... ........ .... ..... ............ ... .. ... ..... ...... .... ... ... ..... 18
Counselors and GMs ... ....... ...... .. ..... ..... .... .... ........ .. .... ..... .... ........ ... .. .... ...... 18
Game Master Guideline .... .. .......... .. .... ......... .. ...... ............. ... ... .. ... ..... .. .... ... 19
"Help" Options ..... .. .... .. .. ....... .. ......... ... ..... ... ..... ........... ......... ....... ............ .... 21
CREDITS ...... ..... ....... .... .. ... ......... .... .......... .... .. ... ... .... .. ...... ... .... .. ..... .. .... ...... 26
www.owo.com
For up-to-date docs and troubleshooting information, visit the OU: T2A web site. The site also
has FAQs, guild information, chat boards and a Britannian newspaper.
© 1997, 1998, 1999 ORIG IN Systems, Inc. Ultima, the Ultima Online logo, ORIGIN and the O RIGIN logo ate trademarks or registered
trademarks of ORIG IN Systems, Inc. in the U.S. and/or ocher countries, and Electron ic Arts is a trademark or registered trndemark of Electronic
Arts in the U.S. and/or other countries. All rights reserved.
Translation software included under license from Systrnn Tmnslation software© Systrnn Software Lnc., 1998. All rights reserved.
INSTALL GUIDE
INSTALL GUIDE
SYSTEM REQUIREMENTS
PRE-INSTALLATION PROCEDURES
Minimum Required
Before install ing any piece of software, make sure your hard drive is in proper working order.
Windows 95/98 provides ScanDisk and Defrag.
Intel® Pentium® 166MHz processor
First you should run ScanDisk.
16MBRAM
1.
Left-click on the Start button.
Windows 95 or Windows 98
2.
With the mouse, highlight P rograms· on the menu.
2 meg PCI video card (DirectX'°' supported, set to 16-bit colour)
3.
Select Accessories (usually at the top).
16-bit sound card (DirectX supported)
4.
Select System Tools.
383MB hard drive space
5.
Highlight Scandisk.
4x CD-ROM drive
In the ScanDisk dialog box, choose Standard, and make sure there is a check mark in the
Automatically Fix Errors box. Select the hard drive to which you are installing OU: T2A (i.e., if
you are installing to drive C :, highlight C :). Once everything is correct, left-click Start to scan the
drive.
Microsoft-compatible mouse, 100% Windows 95 or Windows 98 compatible
Slip/PPP or direct connect at 28.8Kbps or better with 32-bit TCP/IP stack
Recommended
Pentium 11 233MHz CPU
32MBRAM
Windows 95 or Windows 98
N ext, run D efrag.
1.-4. Follow steps 1 - 4, above.
5.
Highlight Disk Defragmenter.
6.
Select the drive to which you are installing and left-click OK.
Now, you're ready to start installation.
4MB PCI video card (DirectX supported, set to 16-bit colour)
16-bit sound card (DirectX supported)
589MB hard drive space
8x CD-ROM drive
Microsoft-compatible mouse, 100% Windows 95 or Windows 98 compatible
Slip/PPP or direct connect at 28.8Kbps or better with 32-bit TCP/IP stack
This game requires the hard drive space listed above for installation.
This number is subject to change. Please visit the web site for the current specifications
( www.owo.com).
INSTALLATION STEPS
Follow these steps if you are installing OU: T2A for the first time, or if you have uninstalled OU:
T2A. See Upgrading OU: T2A, p. 8, for instructions on upgrading from Ultima Online to Ultima
Online : The Second Age.
Select Install Option
To install and play the game, you need at least 383MB free hard drive space, 16MB of RAM and a
functional Internet connection.
1.
Tum on your computer and wait for Windows 95/98 to load.
The swap file used by Windows 95/98 will need additional free hard drive space. (This space may
vary from system to system. We recommend at least 50MB.)
2.
Follow the P re-Installation Procedures on the facing page.
3.
Note: You must have a 32-bit connection to the Internet to play. Some online services do not offer
this type of connection. If you are not sure what your connection is, ask your Internet service
provider.
Insert your OU: T2A:T2A game CD into the CD-ROM drive. The install screen should
appear. (If not, open My Computer and double-left-click on your CD-ROM drive icon, then
double-left-click on the file named SETUP.EXE.)
Experienced users can follow the onscreen instructions after this point. For detailed instructions,
keep reading.
Note: Disk compression of any kind will result in substantially increased load times. We cannot
guarantee the compatibility of our games with disk compression utilities (such as DBLSpace, etc.).
4
5
INSTALL GUIDE
INSTALL GUIDE
Install Software
4.
Choose a REGULAR or ADVANCED installation, install the tutorial demo (INSTALL
DEMO) , or quit to close the install program.
l.
INSTALL OU: T2A.
Proceed with game installation.
Choose an installation size. (In the Advanced install screen, you must left-click INSTALL
ULTIMA ONLINE: THE SECOND AGE.) Larger installations increase the gameplay
speed.
REGULAR automatically installs all components in the order shown below:
TYPICAL
FULL
*
requires 383MB* hard drive space.
requires 589MB* hard drive space.
This game requires the hard drive space listed above for installation.
.... STEP 1 : Install Ultima Online: The Second Age
This number is subject to change. Please visit the web site for the current specifications
(www.owo.com).
.... STEP 2 : Install DirectX
The swap file used by Windows 95/98 will need additional free hard drive space. (This space
may vary from system to system. We recommend at least SOMB.)
.... STEP 3 : Ensure that a web browser is available
NEXT
2.
.... STEP 4 : Setup an Ultima Online: The Second Age
Account
continues with the installation, and
BACK
goes to the previous screen.
Choose a directory on your hard drive for installation (C:/Program Files/Ultima is the
default).
To install to a different directory, type a drive and directory name in the top box. If the directory
does not yet exist, the program will ask you to create it. Left-click YES to create it, NO to return
to the previous screen and select a different directory.
Alternatively, left-click on the drive se lection box to choose a drive. Then, double-left-click
on the desired folder. If the game is already installed anywhere on your system, you will be
prompted to remove it before reinstalling OU: T2A.
A,DVA,NCED lets you select each component and install it separately. (Left-click the
<;omponent's button to install it.)
NEXT continues with the installation, and BACK goes to the previous screen.
3.
Install DirectX 6.0 drivers for your hardware.
In a Regular install, the program asks if you'd like to install DirectX vers ion 6.0 to your hard
drive. Left-click on YES to install. (In the Advanced install screen, you must left-click the
INSTALL DlRECTX button.)
To quit installation, left-click CANCEL.
r.:1,,...5'
..;;;_uiiij!M~_;;;.Q..;;;;r;o::::_'Titi;o~s=::;::;iii'~;oLl-- OU: T2A client (game software)
DirectX 6.o
(special harctw~re drivers).......,,_
The game requires DirectX version 6.0. To check your version number, run DXSETUP.EXE
(located in Program Files/DirectX).
See DirectX, p. 11 , for detailed information on DirectX.
Game Account
(WWW registration page)
Click wh.en you're
Fiish
•
•
If you already have version 6.0 or higher, do not install OirectX. Left-click NO.
•
If you install DirectX, you will need to restart your system for the changes to take effect. A
prompt will ask if you want to reboot once the game is completely installed.
finished------------~
installing desired compon~nts
~:d~~~ec1 10
rt.r1Ulina OniM: ThoSecon:IAt,e.
This box provides more
information on each button.
If you have any version previous to version 6.0, upgrade before running the game. You may
need to reinstall your video and/or sound card drivers after upgrading.
Return to previous menu
(regular/advanced choice)
7
INSTALL GUIDE
INSTALL GUIDE
Set Up Account
Start Play
l.
1.
Set up a game account. (In the Advanced install screen, you must left-click SETUP
ACCOUNT.)
OU: T2A is an Internet game, and before you can play, you need both an Internet Service
Provider and a game account. This step of the install program opens yot1r current web browser
(if one is installed} and connects to a web sire where you can register your game and open an
account.
a.
Select OK to establish connection to ultima-registration.com with your web browser.
b.
Select CREATE ACCOUNT.
c.
Enter the registration code that is pdnted on a sticker on the back of the CD jewel case.
d.
Next, read through the Ultima Online License Agreement, then select accept. decline
cancels the account setup process. Following the license agreement you are prompted to
accept the Rules of conduct. Select accept to proceed with the account setup, decline
cancels the setup process.
e.
The introductory movie should play. In the future select Start/Programs/Ultima
Online/Ultima Online (or your customised path) to play the game. To skip the movie, press
SPACEBAR.
To create a shortcut to OU: T2A on your desktop, open the folder to which you installed Ultima
Online, Right click and drag OU: T2A.EXE to the desktop. When you release the mouse, click
CREATE SHORTCUT.
UPGRADING
If you already have Ultima Online installed, and are ready to upgrade to Ultima Online: The Second
Age, you do not have to uninstall and then reinstall. When you insert your new Ultima Online: The
Second Age CD in your disk drive, the following screen automatically appears:
Set up an account name and password.
•
f.
Select RUN OU: T2A to view the Main Menu and start playing. (In the Advanced install
screen, you must left-click the FINISH button first.)
In the account password field, type in a password from
Make sure you select something you' ll remember.
5 to 16 character in length.
•
The password is case sensitive. Make sure your Caps lock is not on.
•
Confirm the password by typing it aga in, then left-c:lick NEXT.
Welcome to Ultima Online: The Second Age.
Enter name and address info rmation by left-clicking in a field, then typing in the
information. You can use hyphens and spaces.
.
•
Tab moves to the next field. NEXT transmits your information and continues
registration.
•
If any fields are incomplete, you will later be prompted to complete them.
g.
Select a billing preference (left-click in the circle next to one of the billing plans ). This
page displays more details about billing.
h.
Enter a billing address (if different) and a valid credit card number and expiration date,
then press NEXT.
•
Information you entered in the last screen appears here. If your credit card billing
address is different than your home address, enter the correct billing informatlonhere.
•
Tab moves to the nex t fie ld.
Your account will remain active until you choose to cancel it. You rnay c<Jncel your account at
any time by visiting this site and selecting MODIFY ACCOUNT from the main screen,. then
CANCEL. (See Cancelling a Game Account, p. 11, for more Information.)
i.
Close your web browser in order to return to the OU: T2A installation
j.
Click NEXT.
sc~t:en.
Upgrading adds 117 meg to your current install
Please select the option you
i~ould like to perform:
Clicking on this button automatically
installs the upgrade.
UpgiadeUltimaOnDne: The Second Age ( Y o u can cl ick on this button to uninstall
Ultima Online before installing Ultima
Uninstall
Online: The Second Age if you wish,
:
but it isn't necessary
jr.:;:;:::;:::::;::::::::::::- -.- - --:-:;:;::;:;::;::::
Exit
INSTALL GUIDE
INSTALL GUIDE
OPTIONS AFTER INSTALLATION
CANCELLING A GAME ACCOUNT
Once the game is installed, re-insert the OU: T2A:T2A CD (or double-click on the OU:
T2A:T2A CD icon, if the CD is already in you r drive) to bring up the fo llowing screen:
To cancel your game account:
Welcome to Ultima Online: ..... ·· .............
jThe Second Age.
!Please select the option you
!would like to perform:
Brings up the Main Menu~
so you can start playing
!
Play UO
Installs the game again-...+_
(be sure to uninstall, first)
R_ei_n_s_ta_n__~--
,...!_ _ _ _ _
Removes all game files-+
--r-
Uninstall
;.-~~--~---~~~~--<
Returns to the Windows screen
Exit
;--~~------~-~-~
l.
Insert your UO:T2A game CD into the CD-ROM drive. The install program should run. (If
not, open My Computer and double-left-click on your CD-ROM drive icon.)
2.
Select REINSTALL and then the ADVANCED INSTALL option.
3.
Select SETUP ACCOUNT to connect to the game registration site.
(1 -3. Alternatively, you can open a web browser and go to ULTIMA-REGISTRATION.COM.)
4.
Select CHANGE ACCOUNT.
5.
Enter your account name and password, then left-click NEXT. Your current account status
and billing information will display onscreen.
6.
Select CANCEL ACCOUNT, then confirm the cancellation . This will close your account,
and you will not be billed again.
DIRECTX
Microsoft's DirectX is a set of 3 2-bit software drivers for your computer's peripherals, such as sound
and video cards. Without the correct version of DirectX, the game may not function properly.
OU: T2A works with DirectX version 6.0, a copy of which is included on the UO:T2A CD.
To check what version of DirectX you're running, run DXSETUP.EXE (in Windows 95) or
DXTOOL.EXE (in Windows 98)(see Step 4, p. 12).
Uninstalling I Reinstalling
If you are re-installing OU: T2A, first remove the old program. You can do this by inserting your
UO:T2A CD in your CD drive, which automatically displays a screen with an UNINSTALL
button, or by selecting START/PROGRAMS/ULTIMA ONLINE/UNINSTALL ULTIMA
ONLINE. Simply deleting your game folder and shortcut won't work.
If the OU: T2A files on your hard drive become corrupted, or you wish to upgrade to a larger install
size, you may do so with the REINSTALL button on the same screen.
•
If the game won't run correctly, some of your hardware devices may require an earlier version
of DirectX. Refer to DirectX Troubleshooting, p. 13 .
•
If you install DirectX, you must restart your system before playing the game.
•
If you have specific DirectX drivers from your hardware manufacturer, you may need to
reinstall them after installing DirectX 6.0 from this game CD.
Do not install an older version of DirectX over a newer version. Downgrading existing drivers may
corrupt them. If this happens, you will need to reinstall your video driver and/or reinstall Windows
95/98. Please consult your computer vendor before attempting to reinstall anything.
If you're using an older version, please run DXSETUP from the UO :T2A CD to uninstall your
version and install DirectX version 6.0 (included on the game CD).
Note that reinstalling your game can not affect your character(s) or any possessions, since all of
these are stored on our servers, not on individual player's' systems. As long as you retain your
account and password, your character(s) and possessions should not be affected by the status of your
computer. (However, both skills and possessions can atrophy if not used for long periods of time.)
11
INSTALL GUIDE
INSTALL GUIDE
Uninstalling I Reinstalling DirectX
1.
Place the UO:T2A CD in the CD drive. Double-left-click My Computer.
2.
Right-click on the CD-ROM disc icon.
3.
Left-click OPEN.
4.
Double-left-click the OirectX folder, then the dxsetup.exe icon.
5.
Left-click RESTORE AUDIO DRIVERS and RESTORE DISPLAY DRIVERS to restore
your old Windows 95/98 drivers. (If these buttons are gray, go to Step 8.)
6.
A prompt appears, asking if you want to restart now or later. Left-click RESTART NOW.
7.
After restarting, repeat Steps 1-5 to return to the DirectX setup window.
8.
Left-click RE-INSTALL DIRECTX. At the prompt, restart your computer.
Try re-running OU: T2A.
If you're still having problems, please visit the OU: T2A web site at WWW.OWO.COM. (Select HELP
& GUIDANCE, then INSTALL GUIDE, then DIRECTX.)
SYSTRAN AUTOTRANSLATION
The autotranslation system is installed automatically, regardless of which type of installation process
you select. When on, it detects the "native" language of your computer. If that native language is
English, French, German, Japanese or Spanish, it automatically translates any-speech or chat text
from either of the other two languages into your system's native language.
The default for autotranslation is On. If you want to tum it Off, or want to configure other
language translations, want to adjust when translations are made (automatically or on demand), or
want to change the col.our of translated text, see Interface Options: Language: Autotranslation, on
p. 7.1 in the Playguide.
TROUBLESHOOTING
DirectX Support
OirectX is a Microsoft product. Unsupported or outdated DirectX drivers may cause your computer
to lock up or crash. You will need to contact Microsoft for DirectX support.
DirectX Troubleshooting
OirectX is an Application Programming Interface that allows Windows®95/Windows®98 based
applications to have high-performance, real-time access to your hardware. It also reduces the
complexity of installing and configuring your hardware. This makes the DirectX API well suited for
Windows®95/Windows®98 games. Ultima Online uses the OirectX 6 API (the latest version of
DirectX at the time of release ) and includes DirectX 6 files which you can install.
The DirectDraw, DirectSound and Direct3D components of OirectX may require updating your
video, sound or 3D card drivers respectively, for proper operation of these components. Using video,
sound and 3D card drivers that do not have DirectX 6 support will result in display, audio and 3D
problems in DirectX 6 applications. During the installation of DirectX 6, your video, sound and 3D
card drivers will be updated if required. The DirectX 6 files included with Ultima Online includes
drivers for most video, sound and 3D cards from the major manufacturers of these peripherals. For
new hardware, and for lesser-known brands of peripherals, you may have to contact your
manufacturer to obtain drivers that have DirectX 6 support.
After installing DirectX 6, check to see if your video, sound and 3D card drivers have OirectX 6
support!
1. Click the Start button on your Windows®95/Windows®98 Taskbar. Then click [Run] ....
2. From the Run dialog box, type c: \program files \directx \setup \dxdiag.exe then click [OK].
The DirectX diagnostics program gives you information on your video, sound and 3D card drivers.
To check your video card drivers click on the Display 1 tab, to check your sound card drivers click
on the Sound tab and to check your 3D card drivers click on the Display 2 tab. On each of these
screens, the Drivers section tells you whether or not your driver is certified by Microsoft as
supporting OirectX 6.
If your driver is reported as 'Certified: Yes' your device has DirectX 6 support and should work
properly in DirectX 6 applications.
If your driver is reported as 'Certified: No' your device does not have DirectX 6 support and may
experience problems running DirectX 6 applications. If this is the case please consult the notes
section at the bottom of the DirectX Diagnostic Tool application. Windows 98 users may also
consult the [Troubleshoot] button, accessed from the Still Stuck ? tab.
Important Note: During the installation of DirectX 6, the setup program detects whether or nor
your drivers can be updated successfully. If the driver being replaced has not been tested or
replacing the driver is known to cause problems, the setup program warns you accordingly. We
recommend you abide by these warnings.
INSTALL GUIDE
INSTALL GUIDE
Common Questions
Hardware Problems
This section gives basic troubleshooting information that should help get you up and running. For a
comprehensive listing of troubleshooting information, please visit the OU: T 2A web site at
www.owo.COM . (Select Help & Guidance, then Tech Support, then Troubleshooting. )
As with all Windows 95/98-native software , the Windows 95/98 version of OU: T2A uses your
existing Windows 95/98 software and drivers to talk to your hardware. If hardware devices are not
configured correctly or are missing, you may experience problems. To check your hardware:
Q: During installation I get a "Welcome has caused an exception 03H" error. What should I do?
1.
Left-click START from the task bar.
2.
Choose SETTINGS, then CONTROL PANEL.
3.
Double-left-click on the System icon in the Control Panel.
A: Check the date se t on your computer. (Double-left-click on the digital clock at the end of your
Start Bar.) Make sure that the date and year are set correctly.
Q: While installing, I get the message, "DSETUP.DLL cannot start or is already in use." What
should I do?
Al: Manually install DirectX from the UO:T2A CD {seep. 12).
A2: Turn off Autorun for your CD drive. To do this, first follow steps 1-4 in Hardware Problems
(p . 15). O nce in the Device Manager, locate your CD-ROM icon and click on the ":". Now leftclick on the device that appears and click on PROPERTIES. Click on the SETTINGS tab and
remove the "4" from Au to Insert Notification.
Q: During installation, I get the message telling me that my display must be in 16-bit mode. How
do I make this happen ?
A: Right-click on your Desktop and left-click on PROPERTIES. Left-click on the SETTINGS
tab. Here you will see a colour Palette box. Click on the down arrow and select 16-BIT HIGH
COLOUR from the list, then click OK.
Q: I have a supported sound card (or a 100% compatible card) but I am not getting any sound
while playing OU: T2A.
A: Your sound card may not have a certified DirectX driver. In order to hear sound and music, you
may need to obtain an updated driver from the device manufacturer. Please see DirectX
Troubleshooting, p. 13.
Q: Whenever I run OU: T2A, the game seems to run very slowly. What can I do to speed it up ?
Al: If this occurs during peak usage times (such as evenings and weekends), your connection to your
Internet Service Provider may have slowed down due to a large number of users. Also, there may be an
unusually high number of OU: T2A characters playing at once.
A2: You may be running the game with your display set ro 24-bit true colour. Although this is fine
for most machines and gives the best graphical detail, reducing the screen colour depth to highcolour {16-bit) may free up extra RAM for the game.
A3: You could be running low on memory because you have too many applications open. Every
program you run simultaneously uses some of your system's free RAM. Try closing one or more
programs, then re-running the game.
A4: If you originally selected a Typical install, consider selecting the Full install. If you have
enough free hard drive space, OU: T2A will benefit greatly from the largest possible install. Insert
your UO :T2A CD in the drive. If the install menu does not appear on its own, click on the
SETUP icon on your CD ROM drive, then click on the REINSTALL button. This will copy
additional information to your hard drive, thus increasing your game's smoothness. (Your saved
characters will not be affected.)
A5: You might need more hard drive space. OU: T2A runs best when there is at least 50MB free
space ava ilable on the hard drive for swap files. Try to make at least 50MB available.
'I
~'
4.
From the System Properties window, left-click the DEVICE MANAGER tab.
5.
To check the hardware device, left-click on the cross symbol to the left of its name.
6.
Left-click on the name of the device you wish to check, then left-click on PROPERTIES.
7.
Check the Device Status section. You should see "THIS DEVICE IS WORKING
PROPERLY." If not, then you need to reconfigure that device. Consult your hardware
documentation and/or vendor.
If your Windows 95/98 setup detects duplicate or "phantom" h ardware (such as multiple mice, video
cards, etc.), consult your hardware documentation and/or hardware vendor. For more information,
contact your retailer or hardware manufacturer.
INSTALL GUIDE
ORIGIN TECH SUPPORT I
·C USTOMER SERVICE
INSTALL GUIDE
Telephone
Contact U ltima Online Product Support on 0870 240 2219, Monday through Thursday 9 a. m. to 6
p.m., Friday 9 a.m. to 4.30 p.m. GMT. (The phones are closed from 1 p.m. to 2 p.m.) Times may
occasionally change.
Before You Contact Us
Fax
ORIGIN Tech Support only supports installation and technical issues for UO. For In-Game
Support, seep. 18.
The ORIGIN fax number is 01753 546 817. Please include your fax number; faxes will be answered
by fax.
For the fastest technical help or customer support, visit the tech support web site at
WWW.OWO.COM/HELP/!NOEX.HTML.
For up•to-date electronic game documentation, exciting game news, chat boards and more,
visit the uo web site at WWW.OWO.COM .
If you are still having problems with the UO software, please read Contacting Product
Support (see below)
Today's PCs run with millions of different hardware and software combinations. Because of this, you
may also have to refer to your computer dealer, hardware manufacturer or system software publisher
to configure their product correctly for the game. When you contact us, we will be able to serve you
better if you have the following information:
•
Error message that displayed when the problem occurred
•
Listing of your machine's type and hardware contents
•
Version of DirectX you're using and current hardware driver certification numbers
•
Type and speed of your CD-ROM drive
•
The brand of your video card
•
The brand of your sound card, and its IRQ, 1/0 address and OMA settings
•
The type of modem (or other connection to the net) you are using
•
Your ISP (Internet Service Provider)
Contacting ORIGIN Product Support
Internet
Visit our Product Support web site at WWW.OWO.COM/HELP/!NDEX.HTML, then select TECH SPPT for
common troubleshooting solutions, hints and contact information for hardware manufactUrers. You
can also contact our on-line technicians from this site. The Web browsers contained lti. AOL and
CompuServe can also reach this site.
If you don't have access to the World Wide Web, you can e-mail our Customer Service Department
at the following addresses:General hints/gameplay - SUPPORT-UK@OWO.COM
Billing Issues - ACCOUNT-UK@OWO.COM
Technical Support - TECH-UK@OWO.COM
Internet support can take up to 96 hours, depending on the volume of messages.
Standard Mail
Ultima Online
PO Box 835
Slough
Berks
SL38XU
INSTALL GUIDE
INSTALL GUIDE
IN-GAME SUPPORT
Game Master Guidelines
The fo llowing material is available online, at www.owo.com/help/index.html and through In-Game
Support. C heck that site for updated information, or for further details.
Providing quality support for our customers is our top priority. Wh ile we would like to help players
with any difficulties, it is important to understand even Game Masters (G Ms) have limitations on
what they can do. A t th is time, the G Ms monitor the game from 2:00 p. m. to midnight (CST) . As
a general rule, G Ms ass ist players who are experiencing serious, unusual problems during game play.
It is important to remember that G Ms solve problems and help players more quickly as an invisible
presence, and therefore wi ll usually only appear when absolutely necessary. That means you may not
see them when they help you, but they will send you private messages that appear in the lower left
portion of your screen . Keep an eye out for such messages, or keep your Journal open so you can
read the messages GMs send.
Counsellors and GMs
Britannia can be a big and confusing place, particularly if you've never played a game like this
before. To help you get started, Counsellors can be called to give you advice. Counsellors are
players, like yourself, who are experienced and knowledgeable about the game, and who have to
take some t ime off from their normal adventuring characters to supply advice to those who need it.
The "Help" button in your Character Window
Priorities
When you use this button, a help menu should appear. Correctly following the branches of this
menu should lead you to the proper source of help. It is important to read each selection carefully
and select the appropriate branch to ensure you are helped in the proper way. Correctly using this
button has four possible outcomes:
GMs answer time-sensitive calls first, then prioritize their calls accordingly. Harassment and
explo itation calls require an immed iate response and G Ms will attempt to respond to those calls as
they are made. The G Ms will ass ist with other serious, time-sensitive circumstances as they arise.
High priority calls include the fo llowing situations:
•
Very often the answer you need is in the documentation. Following the proper branch will
take you to online documentation in order to help you find the answer you need.
Your character is ph ysically stuck and unable to move
•
•
•
When you need a hint, or an idea of how something functions, your call may be placed into a
queue which is answered by Counsellors.
•
Players are abusing a loophole in the game
•
If a specific situation should be directly addressed, your call may be placed into the GM help
queue.
•
If the best way to he lp you is for you to send an e-mail, you will be given a screen into which
you can type your message. You will receive an e-mail response within 96 hours.
What a Counsellor is for
Counsellors are OU: T 2A players much like you. They h ave graciously volunteered to share their
expertise in the land with those who need help. Counsellors provide hints and guidance to newer
players who need help, and even players that have been around for awhile who are trying something
new. In their Counsellor role, they cannot be harmed and cannot attack.
Because Counsellors are volunteer players, ORIGIN cannot guarantee that a Counsellor will be
available when you page for one. They may be especially rare during off-peak hours.
Hate mongering, sexual harassment or racial slurs
For clarification , we define this as a player utilising an un intended loophole in the game system to
gain an unfa ir advantage over another player or players. T hese tech niques fa ll outside the range of
normal game play. In the case of loophole calls, the GMs must witness the use of the loophole
before they can intervene. They will investigate the call and if they witness the loophole, they will
take appropriate action aga inst the explo it ing player. A few examples of past and present loopholes
include:
•
Town kill ing
•
Duplication of items
•
Artificially inflating skills and/or stats
•
Utilisation of weapons with inflated damage modifiers
•
Illegal house break-ins
Examples of help that can be provided directly
G Ms are also able to help in certain instances because they can immediately assess and verify the
problem. For instance, a G M can also be of ass istance in the fo llowing circumstances:
•
•
•
•
Your spell book crashes
You have built a house on top of an ex isting house
To remove old guild tags from names (for instance "Bob-FG" - meaning Bob is in the Fishing, or
Maritime, Guild - can be changed to remove association to the guild)
Your vendor was accidentally placed inside your house
INSTALL GUIDE
INSTALL GUIDE
Unverifiable Complaints
"Help" Options
Unfortunately, G Ms cannot verify every comp laint. For example, G Ms cannot track characters'
stats or ownership histories, so they cannot help with those kinds of losses. Therefore, a G M will
not respond to non-verifiable issues such as:
These are the options availab le when you click on the HELP button in your C haracter Window.
Choose the area in which you require assistance from below.
•
You wish to change your character name
•
You have lost your keys
•
You want to be resurrected
•
You want to be teleported from one location to another
•
You have lost items
•
Your pack horse has vanished
•
You have lost points of a particular stat or skill
•
Items in your house have decayed
•
You were accidentally resurrected with penalties, and want to be restored to your previous state
•
You lost items or time due to a server downtime
•
C haracter i phy ically stuck. This type of call can only be handled by a Game Master. Game
Master hours are 4pm - 2am GMT
•
Another pl,iyer is h,irass ing me. Aga in, the only way for us to vedfy this kind of issue directly
is for you to call a Game Master. If the h arassment occurs outside of Game Master hours,
please send a message to our e-mail support.
•
C haracter cann t continue. If your character is suffering from a drastic error which is
preventing you fro m continu ing with in the game, please page a Game Master during the
posted hours or write to 01,1r e-mail support.
•
Tec;hniq l support. This includes sound or video problems, client crashes, lag, latency or other
technical issues. Yov rnay try to resolve these issues through our web page tro1,1bleshooter ore mail, or you may speak to a technical support representative directly.
Sub-menu choices include: Phone Support, E-Mail Support and Web Support. Phone and
E-Mail Svpport buttons prodvce information text; Web Support opens your browser to our
SUJ?POrt area.
A G M FAQ is available on the OU: T2A website that gives you more specific information about
wh ich situations GMs can remedy.
•
Billing issues. If you cannot log into the game, if you believe your billing statement in error, or
just have general billing questions, select this option. It opens an information web page pointing
to tech support phone numbers and web pages.
•
General h ints/gameplay questions. If you need a h int or just :;i push in the right direction,
select this option. Sub-menu choices allow you to page a Counsellor or open your web browser.
This also includes a pointer to e- mail support.
•
Request lati:st game inform,ition. We continuously update all new info rmation regarding OU:
T 2A, plus ;;Jny information about upcoming ur dates, on our web page.
GM or Counsellor Complaints
It is our goal to maintain the game and help those who are truly in need. Should you have a
concern about G M or Counsellor service please fee l free to contact us using the forrn at
www.owo.com/help/techmain.
Please remember Game Masters are only available to help with the following types of calls:
•
character cannot move
•
you are being harassed
•
your character cannot continue
•
•
•
•
•
Bug submission/lost items. You may submit any bugs to our web.
Continue (view next screen)
Previovs (view previous screen)
Oone (send request)
Caned (return to game without sending any request)
INSTALL GUIDE
INSTALL GUIDE
22
Notice
Limited Warranty
ELECTRONIC ARTS RESERVES THE RIGHT TO MAKE IMPROVEMENTS IN THIS
PRODUCT DESCRIBED IN THIS MANUAL AT ANY TIME AND WITHOUT NOTICE.
THIS MANUAL, AND THE SOFTWARE DESCRIBED IN THIS MANUAL, IS UNDER
COPYRIGHT. ALL RIGHTS ARE RESERVED. NO PART OF THIS MANUAL OR THE
DESCRIBED SOFTWARE MAY BE COPIED, REPRODUCED, TRANSLATED OR REDUCED
TO ANY ELECTRONIC MEDIUM OR MACHINE-READABLE FORM WITHOUT THE
PRIOR WRITTEN CONSENT OF ELECTRONIC ARTS LIMITED, PO BOX 835, SLOUGH,
BERKS, SL3 8XU, ENGLAND.
ELECTRONIC ARTS MAKES NO WARRANTIES, CONDITIONS OR REPRESENTATIONS
EXPRESS OR IMPLIED, WITH RESPECT TO THIS MANUAL, ITS QUALITY,
MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE. THIS MANUAL IS
PROVIDED "AS JS". ELECTRONIC ARTS MAKES CERTAIN LIMITED WARRANTIES
WITH RESPECT TO THE SOFTWARE AND THE MEDIA FOR THE SOFTWARE. IN NO
EVENT SHALL ELECTRONIC ARTS BE LIABLE FOR ANY SPECIAL, INDIRECT OR
CONSEQUENTIAL DAMAGES.
THESE TERMS AND CONDITIONS DO NOT AFFECT OR PREJUDICE THE STATUTORY
RIGHTS OF A PURCHASER JN ANY CASE WHERE A PURCHASER JS A CONSUMER
ACQUIRING GOODS OTHERWISE THAN IN THE COURSE OF A BUSINESS.
Electronic Arts warrants to the original purchaser of this computer software product that the
recording media on which the software programs are recorded will be free from defects in materials
and workmanship for 12 months from the date of purchase. During such period defective media will
be replaced if the original product is returned to Electronic Arts at the address at the rear of this
document, together with a dated proof of purchase, a statement describing the defects, the faulty
media and your return address.
This warranty is in addition to, and does not affect your statutory rights in any way.
This warranty does not apply to the software program themselves, which are provided "as is", nor
does it apply to media which has been subject to misuse, damage or excessive wear.
INSTALL GUIDE
INSTALL GUIDE
SYSTRAN 111 LIMITED WARRANTY AND
PROPRIETARY RIGHTS STATEMENT
CREDITS
Copyright. The Translation Software belongs to SYSTRAN and is protected by patenrs and/or international copyright laws
applicable in France, Europe, the United States, and generally in all countries belonging to the international patents and
Ultima Online: The Second Age
copyright conventions.
Conditions for Use. The right to use the Software is granted by SYSTRAN personally to the User, i.e., for use limited
own requirements on the
to
User's
Software Development
EA server allowing simultaneous access to the server by client end users subject ro the condition that
all rights to any texts to be translated must be held by the User, that such translated texts resulting from the use of the Software
may be transmitted on-line, but not the Software itself.
Executive Producer ... .. .... .. .. ... ... ... .......................... .................... .... .... .. ........................Jeffrey Anderson
Any use other than that provided for under this agreemenr requires a spec ific license for same with an additional fee.
Executive Designer .. ... ..... ......... .. ... .................................. .... .. .... ......... ..... .................... Richard Garriott
Limited Warranty. SYSTRAN PROVIDES THE SOFTWARE AND ANY TEXTS GENERATED BY SUCH
SOFTWARE ON "AS lS" BASIS. In particular, SYSTRAN does not warrant that the Software or such texts will satisfy
Producer/Director ...... .... ............................. ..... ..... ......... ..... .... ........... ............................ ..Richard Voge l
the User's requirements, performances or expectations concerning use or operation, nor that the Software is free from bugs.
Disclaimer of Other Warranties. SYSTRAN EXPRESSLY DISCLAIMS ALL WARRANTIES AND/OR CONDITIONS,
OR REPRESENTATIONS, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, THE IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR PARTICULAR PURPOSE. Some jurisdictions do not
allow the exclusion of implied warranties, so the above exclusion may not apply to you.
Limitation on Liability. SYSTRAN shall not be held responsible for an y claim made by third parties. It is explicitly agreed
that SYSTRAN shall in no case be held responsible for damages sustained by the User due to any use to which the Software
is put other than that for which it was supplied .
IN NO EVENT SHALL SYSTRAN BE LIABLE FOR ANY DAMAGES WHATSOEVER, AND IN PARTICULAR
SYSTRAN SHALL NOT BE LIABLE FOR SPECIAL, INDIRECT, CONSEQUENTIAL, OR INCIDENTAL
DAMAGES, OR DAMAGES FOR LOST PROFJTS, LOSS OF REVENUE, OR LOSS OF USE, ARISING OUT OF OR
RELATED TO USE OF THE SYSTRAN SOFTWARE OR THE TEXTS GENERATED BY SYSTRAN SOFTWARE,
WHETHER SUCH DAMAGES ARISE IN CONTRACT, NEGLIGENCE, TORT, UNDER STAT UTE, IN EQUITY, AT
LAW OR OTHERWISE. SYSTRAN's only responsibility for money damages to the User, if liability is established by a
court decision, shall be limited to repaymenr of the fees paid by the User for use of the relevant version of the Software.
Force Majeure. SYSTRAN shall not be held responsible in case of impossibility or delay in performance due
to
Assistant Producer ..... ..... ............... ............... ... ... ................. ....... ........ .......... .. ... .. ... .. ... ... ..Brian Martin
Lead Programmer .................... ..... .. ................. ... ... .......................................................... Jason Spangler
Programmers ............. .......... ..... ... .. .... .... ... ... ... .. ... ............. Hugh David, Todd Decker, Rick Delashmitt
Lead Designer ................. ................ ........ ................ ...... .. .... ..................................... .......... Raph Koster
Designers .................................. ....... .......... ..... ..... .. ......... John Moreland, Bruce Adams, Tim Schubert
Lead Artist .. ...... ... ........... ....... ......... .......... .......... .. .. ... .. .... ..... .. ...................................... Brendon Wilson
Artists ................ ... .. ............... ... ....... .... ... ... ... .. ......... .... ............Joe Rabbit, Kich Ma, and Ruben Garza
Sound Effects .................. ................................ .. .......... .. ... ... .... .. ...... .... ..... ... ..Joe Basquez, Bill Munyon
force
majeure or any other event beyond its control.
Japanese Localization ... .. .... .......Jean-Luc Chabrier, Leland Madren, Ryosuke Kutsuma, Junji Shoda
Trademarks. SYSTRAN is a registered trademark of Systran Software Inc. in the United States and in ocher countries.
German Localization ............... ............ .. ................... ........ ..... ..... ..... ..... .. .... ...... .. .............. Nina Vollmer
~ SYSTRAN
TRANSLATION SOFTWARE
Translation Manager ..... ......................... ..... .... ............... ..................................... ....... Bianca Normann
Translator ........ ...... ... ........................ ............. ......... ...................... ........... ... ..... .................. Rolf D. Busch
Additional Support ........................ ..... ............... Michael Priest (arr), Tornado A lley (programming),
... ..... .. ...................... ............................................................................ Wombat Games (programming),
..... ..... .......... ... ... ....... .. ... .............. Systran (Translation software included under license from Systran /
...................... ...... .. ............................ .... .. .... .. ......... ............. Powered by Systran Translation Software)
Executive Assistants ........ ............ .... ......... .... .... .. ........ ...... .... ... Genny Solomon and Michelle Caddel
Special Thanks ........ ........... .. ...... ............. ..... ......... .... Starr Long, Christopher Yates, Chris McKibbin,
..... .............. ................ .............. .. ....... ..... ..... ... .... ....... ...... Keith McCurdy, Rex Ishibashi , Neil Young,
....... ... ................ .... .. .. ....... .... ........... ......... ........ .. ... G ino Castro, Connie Jorgensen, and Kay Gilmore.
24
25
INSTALL GUIDE
INSTALL GUIDE
'
Product Support
Network Operations
Manager .......... ...................... ... .. ................... ....... ............ ..... .... .... .. ............... ........ ......... ..... .Mark Rizzo
Network Administrators ................ ...... .. ... ... ................ .. .... .... ........ .......... Ruben Cortez, Kevin Kwast
DBA .......................... ......... ..... ..... ...... ..... ... ............... ... ...... ......... .............. Calan Thurow, Steve Sparks
QA Supervisor ................. .. ..................................... .................................... .... .................... Paul Vaden
Production Lead Tester ................... .. ... ... .......... ...... ..... ..... ........ ... ... ... .. .... ...................... Russell Wilkins
QA Lead Tester ............... .. ........... ............................... ..... .... ...... ....... .. ..................... ............ Scott Loyd
Testers ....................... ..... .............. ..... ...... ... ...... ...... ..... .... ... ....................... .Brett Bonner, Kent Raffray,
....................... ..... ..... .. ........ ... ....... .. ...... ... .. ... ... ....... .. .. ..................... Rand Van Fossen, Todd Wachhaus
Additional Testing ... ....... ...... ........... .. ....................... Mitch Burton, John Erskine, Timothy Johnson ,
.................................................. .. .. .. ...... C hris Launius, Will Leverett, Will Martin, Jason Westbrook
Player Relations Manager ...... ..... ... .. .......... .............. ..... ..... ..... .............. .. ........ .. ..... ........ Richard Zinser
Marketing/Game Materials
Marketing Director .................. .. ... ..... ..... ..... ...... ........ ... ... ... .................................. .. ....... Chris Plummer
Product Managers ... .... ......... ..... ..... .......... ................... ..... ..... .... ...... .... .. ..... .... Brian Allen, Matt O rlich
Publici ty .................... ..... ................ .... .. .. ..... ......... ..... ..... ..... .... ................ .... ... ....... ..... ..... .... Teresa Potts
Package Design ........... ... ... ............... .... .......................... .... .......... Catherine Cantieri, Tonda Mueller
Printed Documentation
Design/Layout ...................... ..... ..... ......................................... ...... ...Electronic Arts C reative Services
Origin Web Development
Team .. ...... ...... ................................... .......... .......... ....... Dave Kozlowski, Chris Graf, and Mike McCoy
27
INSTALL GUIDE
Note: This software is not included on the Upgrade CD of Ultima Online: The Second Age.
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