Phaser 740 and 740 L Laser Printers

P H A S E R® 7 4 0 a n d 7 4 0 L
L A S E R P R I N T E R S
Advanc ed Features and
Tr o u b l e s h o o t i n g M a n u a l
®
www.tek.com/Color_Printers/
P H A S E R® 7 4 0 a n d 7 4 0 L
L A S E R P R I N T E R S
Advanc ed Features and
Tr o u b l e s h o o t i n g M a n u a l
®
www.tek.com/Color_Printers/
Phaser® 740 and 740L Laser Printers
Advanced Features and Troubleshooting Manual
V3 January 1999
071-0236-00
Copyright © Tektronix, Inc. Unpublished rights reserved under the copyright laws of the United States. Contents of this
publication may not be reproduced in any form without permission of Tektronix, Inc.
Tektronix®, Phaser®, PhaserShare®, the TekColor® icon, and Made For Each Other® are registered trademarks of Tektronix,
Inc. PhaserLink™, PhaserPrint™, PhaserSym™, PhaserTools™, TekSMART™, and the TekColor™ name are trademarks
of Tektronix, Inc. TekColor CareSM and RealSUPPORT SM are service marks of Tektronix, Inc.
Adobe®, Acrobat®, Acrobat® Reader, Illustrator®, PageMaker®, Photoshop®, and PostScript®, ATM®, Adobe Garamond®,
Birch®, Carta®, Mythos®, Quake®, and Tekton® are registered trademarks and Adobe Jenson™, Adobe Brilliant Screens™
technology, and IntelliSelect™ are trademarks of Adobe Systems Incorporated or its subsidiaries which may be registered
in certain jurisdictions.
Apple®, LaserWriter®, LocalTalk®, Macintosh®, Mac® OS, AppleTalk®, TrueType2®, Apple Chancery®, Chicago®,
Geneva®, Monaco®, and New York® are registered trademarks, and QuickDraw™ is a trademark of Apple Computer
Incorporated.
Marigold™ and Oxford™ are trademarks of AlphaOmega Typography.
Avery™ is a trademark of Avery Dennison Corporation.
FTP® Software is a registered trademark of FTP Software, Incorporated.
PCL® is a registered trademark of Hewlett-Packard Corporation.
Hoefler Text was designed by the Hoefler Type Foundry.
ITC Avant Guard Gothic®, ITC Bookman®, ITC Lubalin Graph®, ITC Mona Lisa®, ITC Symbol®, ITC Zapf Chancery®, and
ITC Zapf Dingbats® are registered trademarks of International Typeface Corporation.
Bernhard Modern™, Clarendon™, Coronet™, Helvetica™, New Century Schoolbook™, Optima™, Palatino™, Stempel
Garamond™, Times™, and Univers™ are trademarks of Linotype-Hell AG and/or its subsidiaries.
MS-DOS® and Windows® are registered trademarks of Microsoft Corporation.
WingDings™ in TrueType® format is a product of Microsoft Corporation. WingDings is a trademark of Microsoft
Corporation and TrueType is a registered trademark of Apple Computer, Inc.
Albertus™, Arial™, Gill Sans™, Joanna™, and Times New Roman™ are trademarks of Monotype Corporation.
Antique Olive® is a registered trademark of M. Olive.
Eurostile™ is a trademark of Nebiolo.
Novell® and NetWare® are registered trademarks of Novell, Incorporated.
Sun®, Sun Microsystems®, and Sun Microsystems Computer Corporation® are registered trademarks of Sun Microsystems,
Incorporated.SPARC® is a registered trademark of SPARC International, Incorporated. SPARCstation™ is a trademark of
SPARC International, Incorporated, licensed exclusively to Sun Microsystems, Incorporated.
Ethernet® is a registered trademark of Xerox Corporation.
UNIX® is a registered trademark in the US and other countries, licensed exclusively through X/Open Company Limited.
Other marks are trademarks or registered trademarks of the companies with which they are associated.
PANTONE® Colors generated by the Phaser 740 and 740L Printers are four- and/or three-color process simulations and
may not match PANTONE-identified solid color standards. Use current PANTONE Color Reference Manuals for accurate
colors.
PANTONE Color simulations are only obtainable on this product when driven by qualified Pantone-licensed software
packages. Contact Pantone, Inc. for a current list of qualified licensees.
All trademarks noted herein are either the property of Tektronix, Inc., Pantone, Inc., or their respective companies.
© Pantone, Inc., 1988.
User safety summary
Terms in manual:
CAUTION
WARNING
Conditions that can result in damage to the product.
Conditions that can result in personal injury or loss of life.
Power source: Do not apply more than 250 volts RMS between the supply conductors or between either supply conductor
or ground. Use only the specified power cord and connector. Refer to a qualified service technician for changes to the cord
or connector.
Operation of product: Avoid electric shock by contacting a qualified service technician to replace fuses inside the product.
Do not operate without the covers and panels properly installed. Do not operate in an atmosphere of explosive gases.
Safety instructions: Read all installation instructions carefully before you plug the product into a power source.
Terms on product:
CAUTION
DANGER
A personal injury hazard exists that may not be apparent. For example, a
panel may cover the hazardous area. Also applies to a hazard to property
including the product itself.
A personal injury hazard exists in the area where you see the sign.
Care of product: Disconnect the power plug by pulling the plug, not the cord. Disconnect the power plug if the power cord
or plug is frayed or otherwise damaged, if you spill anything into the case, if product is exposed to any excess moisture, if
product is dropped or damaged, if you suspect that the product needs servicing or repair, and whenever you clean the
product.
Ground the product: Plug the three-wire power cord (with grounding prong) into grounded AC outlets only. If necessary,
contact a licensed electrician to install a properly grounded outlet.
Symbols as marked on product:
DANGER high voltage:
Protective ground (earth) terminal:
Hot surface on or in the printer.
Use caution to avoid personal
injury:
This product is certified under IEC
825 as a Class 1 Laser Product:
Use caution. Refer to the manual(s)
for information:
WARNING: If the product loses the ground connection, usage of knobs and controls (and other conductive
parts) can cause an electrical shock. Electrical product may be hazardous if misused.
WARNING: For your protection, do not defeat any interlocks.
CAUTION:
This product utilizes a laser. Use of control or adjustments or performance of procedures other than those specified
herein may result in hazardous radiation exposure. Do not open covers and do not repair yourself. Refer servicing
to qualified personnel.
When you operate this equipment, the socket outlet should be near the equipment and be easily accessible.
DANGER:
CAUTION:
VORSICHT:
ATTENTION:
Invisible laser radiation
when open and interlock
defeated.
AVOID DIRECT
EXPOSURE TO BEAM.
Invisible laser radiation
when open and
interlocks defeated.
AVOID DIRECT
EXPOSURE TO BEAM.
Unsichtbare Laserstrahlung,
wenn Abdeckung geöffnet
und Sicherheitsverriegelung
überbrückt.
NICH DEM STRAHL
AUSSETZEN.
Rayonnement laser invisible
dangereux en cas
d'ouverture et lorsque
la sécurité est neutralisée.
EXPOSITION DANGEREUSE
AU FAISCEAU.
Class 3B
PELIGRO:
VARNING:
VAROI:
VARNING:
ADVARSEL:
ADVARSEL:
Cuando se abre y se
invalida el bloqueo, se
producen radiaciones
invisibles de láser.
EVITESE LA
EXPOSICION
´
DIRECTA A TALES
RAYOS.
Osynlig laserstrálning när denna
del är öppnad och
spärrar är
urkopplade.
STRÅLEN
ÄR FARLIG.
Näkymätön
avattaessa ja
suojalukitus
ohitettaessa olet
alttiina lasersäteilylle.
ÄLÄ KATSO
SÄTEESEN.
Osynlig laserstrálning
när denna del är
öppnad och spärrar är
urkopplade.
BETRAKTA EJ
STRÅLEN.
Usynlig laserstràling
ved abning når
sikkerhedsafbrydere
er ude af funktion.
UNDGÅ UD
ÆTTELSE FOR
STRÅLING.
Usynlig laserstraling
nar deksel åpnes og
sikkerhedslas brytes.
UNNGÅ
EKSPONERING
FOR STRÅLEN.
CLASS
KLASSE
CLASSE
CLASE
PJQT4521ZA
1 LASER PRODUCT
1 LASER PRODUKT
1 LASER PRODUIT
1 LASER PRODUCTO
33100-45
FOR USERS IN JAPAN
This equipment is in the 2nd Class category (information equipment to be used in a residential area or an
adjacent area thereto) and conforms to the standards set by the Voluntary Control Council For
Interference by Information Technology Equipment aimed at preventing radio interference in such
residential area.
When used near a radio or TV receiver, it may become the cause of radio interference. Read the
instructions for correct handling.
Contents
1
Color Printer Resources
Printed and on-line books 2
Tektronix World Wide Web sites
2
3
Advanced Print Features
All about media 5
Margins and print area 7
Media hints 8
Loading media trays 9
Loading paper 9
Loading Tektronix transparencies
10
Using the Multi-Purpose Tray 12
Loading specialty media in the Multi-Purpose Tray 15
Duplex printing 26
Automatic duplex 26
Manual duplex 28
Adjusting margins 33
Adjusting margins for a single-sided print 33
Adjusting margins for a duplex print 35
Using fonts 37
Resident typefaces (PostScript) 37
Resident typefaces (PCL5) 37
Downloading fonts 37
Printing a list of resident fonts 39
Using Quick Collate 40
Using Slip Sheets 41
Previewing with Check Print 42
Using Image Smoothing 44
Automatic tray switching 44
Output Order 45
PhaserLink PDF Direct Printing 46
PhaserPrint Plug-in for Photoshop 46
Installing the plug-in: Macintosh 46
Installing the plug-in: Windows 47
Using the plug-in 47
Selecting options in the PhaserPrint dialog box 48
3
Consumables
User-replaceable components 57
When to replace components 58
Consumable life information 60
Advanced Features and Troubleshooting Manual
v
4
Troubleshooting
On-line support 63
Customer Support Centers 64
Getting information by fax
65
Diagnostic tools 66
Maintaining print quality 69
Symptoms and solutions 70
Print quality hints 83
Media hints 84
Media handling 84
Double-sided printing 84
If your printer has an Automatic Duplex/Lower Tray Assembly installed
Specialty media 84
Improving print speed 85
Relative port speed 85
Fastest print time 85
Printed colors are not what you expected 86
Printing PANTONE Colors 87
Using the Tektronix halftone screens 87
Selecting page sizes in Windows applications 88
Fonts printing incorrectly from Windows 89
Sharing the printer on a network 90
Startup page prints even though it is disabled 91
PostScript printing errors 92
Enabling the PostScript error handler 93
Error codes 94
Clearing a media jam 97
Jam at A 98
Jam at B 99
Jam at C 100
Jam at D 102
Jam at E 104
Jam at Multi-Purpose 105
Jam at Duplex Unit 106
Occasional cleaning 107
Printing the cleaning page 109
Cleaning the sensor 110
Cleaning other rollers 110
5
Printer Management
PhaserLink™ Printer Management software 111
Usage Profile 112
Job Accounting 113
Enabling and disabling the Startup Page
114
Changing the Energy Star timeout
115
Protected mode for the front panel menu
116
vi
Phaser 740 and 740L Laser Printers
84
6
Using Color
Print-quality modes 117
Color corrections 118
Controlling color density 119
Printing the Color Sampler Charts 123
Overview 123
Printing samplers from a Macintosh 125
Printing samplers from a PC 127
Printing a color sampler chart from the front panel
PANTONE® Color Files 130
Methods of printing PANTONE® Colors 130
Installing the PANTONE® Color files 132
Printing the PANTONE® Color Chart 133
7
129
Using Printer Utilities
Using the files on the printer’s CD-ROM 135
Downloading files from a Macintosh
135
Using the Apple Printer Utility to perform other tasks 137
Downloading files from a PC
138
Downloading files from the Tektronix World Wide Web site
Downloading files from the Tektronix ftp server
141
8
140
Connecting Peripheral Devices
Connecting SCSI devices 144
Required items 144
Connection overview 144
Connecting one SCSI device
145
Connecting multiple SCSI devices 146
Initializing a formatted SCSI device 147
Macintosh users 147
PC and workstation users 147
Enabling and disabling SysStart Job execution
Macintosh users 148
PC and workstation users 148
148
Advanced Features and Troubleshooting Manual
vii
9
Using Your Printer with a Scanner
Overview 149
Making copies 150
Copying a single page 150
Copying multiple pages with an Auto-Document Feeder
Using the front panel Copier Menu 152
Copier Menu 153
Placing and scaling images 154
Copying at 100% scale 154
Copying to fit full-bleed images
155
Scaling images using Zoom 156
Scaling images using Scan Area 156
10
151
Regulatory Information and Specifications
Canadian EMC (Electromagnetic Compatibility) regulatory standards
Declaration of conformity 158
FCC Class B device 159
Material Safety Data Sheets 160
MSDS for Toner 161
Specifications 163
Index
viii
Phaser 740 and 740L Laser Printers
157
Chapter
1
Color Printer Resources
Tektronix offers the following suite of books, web sites, and software tools to help
you get the fullest (and most colorful) use from your printer. The books and
software tools are all located on the printer’s CD-ROM.
Advanced Features and Troubleshooting Manual
1
1
Color Printer Resources
Printed and on-line books
Setup Guide
Printed book is shipped with your printer.
Online book is included on the printer’s CD-ROM in pdf (Acrobat) format.
■
Taking inventory
■
Unpacking
■
Setting up
■
Installing printer software
User Guide
Printed book is shipped with your printer.
Online book is included on the printer’s CD-ROM in pdf (Acrobat) and html formats.
■
Loading media
■
Duplex printing
■
Consumables information
■
Troubleshooting print quality
■
Front panel tutorial
■
Calibrating colors
PhaserShare Networking Setup Guide
Printed book is shipped with your printer.
Online book is included on the printer’s CD-ROM in pdf (Acrobat) format.
■
2
Connecting your printer to a network:
■
Novell NetWare
■
Ethernet
■
TCP/IP
■
Token Ring
■
AppleTalk
Phaser 740 and 740L Laser Printers
Color Printer Resources
1
Advanced Features and Troubleshooting Manual
Online book is included on the printer’s CD-ROM in pdf (Acrobat) and html formats.
Order a printed copy: order number 071-0236-00.
■
All about media
■
Using color
■
Advanced troubleshooting
■
Connecting peripherals
PhaserShare Networking Manual
Online book is included on the printer’s CD-ROM in pdf (Acrobat) and html formats.
Order a printed copy: order number 071-0180-001
■
■
System administration:
■
Setting printer parameters
■
Printer status
Printer management:
■
Usage Profile reports
■
PhaserLink software
Tektronix World Wide Web sites
Tektronix home page
What it includes
■
■
■
Product and supplies
information
Downloading printer
drivers
Finding your local
reseller
Where to find it
www.tek.com/Color_Printers
Advanced Features and Troubleshooting Manual
3
1
Color Printer Resources
PhaserLink software
What it includes
Where to find it
Printer administration and
support tool using World
Wide Web technology
www.tek.com/Color_Printers/
product/phaserlink.html
■
Status of print jobs
or
■
Tracking printer usage
■
Configure printer
settings
Enter your printer’s Internet
address in your web browser
■
Routine
troubleshooting
■
Set security for
password-protected
features
TekSMART™ Knowledge Base
What it includes
■
Extensive technical
troubleshooting library
■
Easy search function
Where to find it
www2.tek.com/merlin/tko
Color Connection
4
Phaser 740 and 740L Laser Printers
What it includes
Where to find it
Link to the world of
Tektronix color:
www.colorconnection.tektronix.com
■
Color education
■
Printing ideas
■
Personalized email
subscription
■
colorize.com
Chapter
2
Advanced Print Features
All about media
Paper Trays
Tektronix laser paper
500 sheets per package
016-1368-00
A/Letter
016-1369-00
A4
Use Tektronix paper for best results.
R
PE
PA A4
33100-38
Tray sizes:
Paper weight:
436-0282-02
A/Letter
436-0283-02
A4
436-0314-02
Legal
60 - 90
g/m2
16 - 24 lb.
250 sheets (75 g/m2, 20 lb. paper)
Tray capacity:
Transparency Trays
Tektronix Transparencies
50 sheets per package
016-1654-00
A/Letter
016-1655-00
A4
Use only Tektronix transparencies.
CY
EN
AR
SP 4
AN
TR
A
33100-20
Tray sizes:
Tray capacity:
436-0284-02
A/Letter
436-0285-02
A4
100 sheets
Advanced Features and Troubleshooting Manual
5
2
Advanced Print Features
Multi-Purpose Tray
Use the Multi-Purpose Tray for
specialty media.
Media sizes:
Metric:
88.9 x 254 mm — 216 x 355.6 mm
U.S:
3.5 x 10 in. — 8.5 x 14 in.
Tray capacity:
up to 100 sheets, depending on media
type and weight
Media types:
■
Tektronix Laser Paper
016-1368-00
A/Letter
500 sheets per package
016-1369-00
A4
Tektronix Transparencies
016-1654-00
A/Letter
100 sheets per package
016-1655-00
A4
Tektronix Glossy Coated Paper
016-1704-00
A/Letter
100 sheets per package
016-1705-00
A4
Tektronix Fabric Transfer
016-1637-00
A/Letter
75 – 150
g/m2
20 – 40 lb.
■
■
■
100 sheets per package
■
Laser Labels
■
#10 Envelopes
■
Cover stock
up to 163 g/m2, 60 lb.
■
Card stock
up to 163 g/m2, 40 lb.
■
Index
up to 163 g/m2, 90 lb.
6
Phaser 740 and 740L Laser Printers
Advanced Print Features
2
Margins and print area
The image area of a print is a bit smaller than the media size. You may need to adjust
the page margins in your application software to match the print area.
NOTE
To assure the correct page margins, use the drivers supplied on the printer’s
CD-ROM.
Supported media sizes selected in drivers and front panel
Margins
Media
Page size
Print area
Top
Bottom
Sides
1. Letter
8.5 x 11 in.
8.2 x 10.6 in.
.2 in.
.2 in.
.15 in.
2. A4
210 x 297 mm
200 x 287 mm
5 mm
5 mm
5 mm
3. Legal
8.5 x 14 in.
8.2 x 13.6 in.
.2 in.
.2 in.
.15 in.
3.8 x 9.2 in.
.16 in.
4.1 mm
.16 in.
4.1 mm
.14 in.
3.6 mm
4. #10 Envelope* 4.13 x 9.5 in.
104.8 x 241.3 mm
96.5 x 233.7 mm
* Envelope support is not intended for large-scale production printing.
1
2
3
4
0236-03
Advanced Features and Troubleshooting Manual
7
2
Advanced Print Features
Media hints
CAUTION
Do not use any media designed for inkjet printers, especially inkjet coated paper
and inkjet transparencies. Inkjet media is coated with a substance that will damage
the fuser; Tektronix does not furnish service for damage or malfunction caused by
the use of non-Tektronix supplies or consumables. Always use Tektronix media that
has been specially designed for use with Tektronix Laser Printers.
■
For the best print quality, load only paper in the PAPER tray and Tektronix
transparencies in the TRANSPARENCY tray.
■
When printing a large number of sheets of paper or transparencies, use the
media-specific trays for best reliability.
■
If you have the Automatic Duplex/Lower Tray Assembly:
■
■
Insert the Duplex Unit only in the upper (a) slot.
■
Insert the TRANSPARENCY tray only into the middle (b) tray slot.
■
Insert the PAPER tray into the middle (b) or lower (c) slot.
Always use the Multi-Purpose Tray (d) for specialty media.
d
a
b
plex
Du
c
r
tte
Leper
A/Pa
l
ga
Le per
Pa
0236-06
■
When using the Multi-Purpose Tray, always select the appropriate media
type in the front panel after loading the media.
■
When you select a media tray by location (Upper, Middle, Lower,
Multi-Purpose Tray), the printer picks from that tray, regardless of the tray’s
media type or size.
■
Always keep media in a sealed package to avoid the effects of moisture and
dryness, which can affect print quality.
NOTE
For details on automatic duplex printing, refer to page 26.
8
Phaser 740 and 740L Laser Printers
Advanced Print Features
2
Loading media trays
Loading paper
1.
Push down on the PAPER tray’s metal plate until it clicks, locking it in place.
2.
Fan the paper.
1
2
R
PE
PA A4
0236-07
3.
Place paper in the tray under the hooks. The side to be printed is always
face-down in the tray.
Loading letterhead paper
a. Load letterhead paper with the side to be printed face-down.
b. Place the top of the page under the hooks.
Load up to 250 sheets of paper, depending on thickness. The label on the
inside of the tray is a reference for media level.
3a
1
7
32
6
54
2
3
4
76
5
4.
1
3b
4
R
PE
PAA4
76
54
32
1
R
PE
PAA4
0236-08
5.
Insert the PAPER tray into any of the three slots on the printer.
Advanced Features and Troubleshooting Manual
9
2
Advanced Print Features
Loading Tektronix transparencies
1.
Push down on the TRANSPARENCY tray’s metal plate until it clicks, locking it
in place.
CY
EN
R
PA
NS A4
A
TR
0236-09
2.
Fan the transparencies, being careful not to leave fingerprints, which can
result in a smudged print.
3.
Place Tektronix transparencies in the tray so that the logo strip is under the
hooks, face-up.
4.
Load approximately 100 sheets of transparency film. Use the label on the
inside of the tray as a reference for the proper amount of media.
3
4
CY
EN
R
PA
NS A4
A
TR
0236-10
5.
10
Insert the TRANSPARENCY tray:
■
If you have only a single-tray slot, insert the TRANSPARENCY tray there.
■
For printers with the Automatic Duplex/Lower Tray Assembly, insert
the TRANSPARENCY tray into the Middle slot.
■
For printers with only the Lower Tray Assembly (Duplex Unit is not
installed), insert the TRANSPARENCY tray into the Upper or Middle
slots.
Phaser 740 and 740L Laser Printers
Advanced Print Features
2
Hints for making transparencies
CAUTION
Do not use any media designed for inkjet printers, especially inkjet coated paper
and inkjet transparencies. Inkjet media is coated with a substance that will damage
the fuser; Tektronix does not furnish service for damage or malfunction caused by
the use of non-Tektronix supplies or consumables. Always use Tektronix media that
has been specially designed for use with Tektronix Laser Printers.
■
Use only Tektronix transparencies.
■
For information on the advantage of Tektronix transparencies over other
brands, visit the Tektronix web site:
www.tek.com/Color_Printers/supplies/trans/index.html
Using the Transparency tray
■
For the best printing reliability, use the TRANSPARENCY tray for printing
multiple transparencies.
■
Always load the TRANSPARENCY tray with the logo strip face-up, placed
under the hooks.
Using the Multi-Purpose Tray
■
Refer to page 15 for detailed instructions on loading transparencies in the
Multi-Purpose Tray.
■
Set the Media Thickness Switch to Medium for the best media-picking
reliability. Refer to page 13 for details.
■
Insert Tektronix transparencies with the logo strip face-down, entering the
printer first.
■
Select Transparency at the front panel prompt.
Advanced Features and Troubleshooting Manual
11
2
Advanced Print Features
Using the Multi-Purpose Tray
The Multi-Purpose Tray serves as another tray for loading any supported type of
media ranging in size from 88.9 x 254 mm to 216 x 355.6 mm (3.5 x 10 in. to
8.5 x 14 in.). Load a single sheet or a stack of media, depending on the media’s type
and thickness.
Use the Multi-Purpose Tray to accomplish the following:
■
Print on standard and specialty media
Standard media
■
Laser paper
■
Tektronix transparencies
Specialty media
■
■
Tektronix glossy coated paper
■
Card stock
■
Laser labels
■
Tektronix fabric transfer
■
Envelopes (#10 size or larger)
Manual duplex (two-sided) printing on laser paper, glossy paper, and card
stock
CAUTION
Two-sided printing on specialty media can shorten printer component life. For
opacity and feed reliability, use paper that is at least 90 g/m2 (24 lb. bond). For best
results, do not use heavy toner coverage on Side 1 of a manual duplex print.
12
Phaser 740 and 740L Laser Printers
2
Advanced Print Features
Setting media thickness
Because the printer accommodates varying media weights in the Multi-Purpose
Tray, you can manually select a media thickness for the most reliable paper-picking.
The Media Thickness Switch is only applicable for the Multi-Purpose Tray.
1.
Open the left side door. The blue Media Thickness Switch is located on the
paper feeder and has three settings:
a. Thin
b. Medium
c. Thick
a
b
c
0236-11
2.
Move the switch to the setting for the desired media. Use the guidelines in
the following table to determine which type of media requires which
setting.
a
Thin
■
Standard laser
paper
75 - 105 g/m2
(20 - 28 lb.)
b
Medium
■
Heavy laser paper *
109 - 150 g/m2
(29 - 40 lb.)
■
Tektronix glossy coated
paper
■
Tektronix Transparencies
c
Thick
■
Cover stock up to 163 g/m2
(60 lb. Cover)
■
Card stock up to 163 g/m2 (40 lb.)
■
Index up to 163 g/m2 (90 lb.)
■
Tektronix Fabric Transfer media
■
Laser Labels
■
#10 Envelopes
* For the best print quality when using heavy laser paper (over 105 g/m 2, 28 lb.) in the
Multi-Purpose Tray, select Card as the media type.
NOTE
If the printer experiences frequent media jams at the Multi-Purpose Tray, move the
Media Thickness Switch to a thicker setting. If the printer experiences frequent
double-feed errors at the Multi-Purpose Tray, move the Media Thickness Switch to a
thinner setting.
Advanced Features and Troubleshooting Manual
13
2
Advanced Print Features
Inserting the media
1.
Adjust the guides to the width of the media you are using.
2.
Insert the media with the side to be printed face-up and the top of the page
entering the printer first.
3.
Do not overfill the Multi-Purpose Tray: keep the media to just below the
limit indicator.
Capacity in the Multi-Purpose Tray varies, depending on media thickness.
These are general guidelines:
Media type
4.
Tray capacity
■
Laser paper:
100 sheets
■
Tektronix transparencies:
50 sheets
■
Tektronix glossy coated paper:
75 sheets
■
Card stock:
30 sheets
■
Laser labels:
30 sheets
■
Tektronix fabric transfer:
■
#10 Envelopes:
1 sheet
10 envelopes
Enter the appropriate media type in the front panel; the currently selected
media is marked with an asterisk (*):
MPT: Paper
<--- --->
*
OK
NOTE
The printer waits a minute for you to select a media type in the front panel. After a
minute, the job prints, using the previously selected media type. Selecting the
wrong media type will result in poor print quality.
5.
In the application’s Print screen under Tray Selection or Paper Source,
depending on the driver, select the Multi-Purpose Tray and send the job to
the printer.
NOTE
For instructions on loading specific types of media, refer to “Loading specialty
media in the Multi-Purpose Tray” on page 15.
14
Phaser 740 and 740L Laser Printers
Advanced Print Features
2
Loading specialty media in the Multi-Purpose Tray
Tektronix Transparencies
1.
Set the Media Thickness Switch to Medium.
0236-12
2.
Adjust the tray’s guides for the width of your Tektronix transparencies.
3.
Insert the transparency with the logo strip face-down, entering the printer
first.
4.
Fill the Multi-Purpose Tray to the level indicator on the guide (maximum
capacity is 50 sheets).
4
3
0236-13
5.
At the front panel’s media type prompt, scroll to Transparency and
press OK.
MPT: Transparency
<--- --->
OK
6.
In the application’s Print screen under Tray Selection or Paper Source,
depending on the driver, select the Multi-Purpose Tray and send the job to
the printer.
Advanced Features and Troubleshooting Manual
15
2
Advanced Print Features
Letterhead
1.
For the thickness setting, treat letterhead media as you would laser paper.
Adjust the Media Thickness Switch according to these guidelines:
■
Thin:
105 g/m2 (28 lb.) or lighter
■
Medium:
109 - 150 g/m2 (29 - 40 lb.)
■
Thick:
heavier than 150 g/m2 (40 lb.)
0236-12
16
2.
Adjust the tray’s media guides for the width of your paper.
3.
Insert the letterhead paper with the side to be printed face-up; the top of the
page enters the printer first.
Phaser 740 and 740L Laser Printers
Advanced Print Features
4.
2
Fill the Multi-Purpose Tray to the level indicator on the guide (maximum
capacity is 100 sheets, depending on the media’s thickness).
0236-14
5.
At the front panel’s media type prompt, scroll to Paper and press OK.
MPT: Paper
<--- --->
6.
OK
In the application’s Print screen under Tray Selection or Paper Source,
depending on the driver, select the Multi-Purpose Tray and send the job to
the printer.
Advanced Features and Troubleshooting Manual
17
2
Advanced Print Features
Tektronix Glossy Coated Paper / Card Stock
CAUTION
Do not use any media designed for inkjet printers, especially inkjet coated paper
and inkjet transparencies. Inkjet media is coated with a substance that will damage
the fuser; Tektronix does not furnish service for damage or malfunction caused by
the use of non-Tektronix supplies or consumables. Always use Tektronix media that
has been specially designed for use with Tektronix Laser Printers.
1.
Adjust the printer’s Media Thickness Switch:
a. Medium:
Tektronix glossy coated paper
b.
Card stock
Thick:
a
b
0236-15
2.
Adjust the tray’s media guides for the width of your media.
3.
Insert the media with the side to be printed face-up and the top entering the
printer first.
9698-116
4.
18
Fill the Multi-Purpose Tray to the level indicator on the guide (maximum
capacity is 50 sheets).
Phaser 740 and 740L Laser Printers
Advanced Print Features
5.
2
At the front panel’s media type prompt, scroll to the appropriate media
type you installed and press OK.
MPT: Coated Paper
<----->
OK
or
MPT: Card or Envelope
<----->
OK
6.
In the application’s Print screen under Tray Selection or Paper Source,
depending on the driver, select the Multi-Purpose Tray and send the job to
the printer.
NOTE
If the media is a non-standard size, you must position the image correctly in the
application:
a. Select a printer page size that is larger than your media.
b. Center the image at the top center of the selected size in your application.
a
b
0236-16
Printing hints
■
Image quality and media feed reliability will vary depending on the weight
and thickness of the media.
■
Always use card stock in the recommended weight range ( up to 163 g/m2,
40 lb.).
■
Do not use a card stock that is coated or has a rough surface.
Advanced Features and Troubleshooting Manual
19
2
Advanced Print Features
Envelopes
1.
Prepare each envelope by tucking the envelope flap inside the envelope.
2.
Adjust the printer’s Media Thickness Switch to Thick.
0236-17
3.
Adjust the tray’s media guides for the width of your envelopes.
4.
Insert the envelopes with the short end entering the printer first and the
side to be printed facing up; the edge where you place the stamp enters the
printer first in some applications (make a test print before proceeding).
3
ce
Pla tampre
S He
ce
Pla tampre
S He
4
0236-18
5.
Fill the Multi-Purpose Tray to the level indicator on the guide (maximum
capacity is 10-15 envelopes, depending on thickness).
NOTE
Print only 10-15 envelopes at a time. This printer is not made to handle
high-capacity production envelope printing. Envelopes may wrinkle depending on
weight and stiffness of envelope media.
6.
At the front panel’s media type prompt, scroll to Card or Envelope and
press OK.
MPT: Card or Envelope
<--- --->
OK
7.
20
In the front panel’s Printer Defaults menu, scroll to Multi-Purpose
Media and select #10 Envelope under Media Size.
Phaser 740 and 740L Laser Printers
Advanced Print Features
8.
In your application:
■
■
9.
2
Create a document with the following measurements:
■
Width:
4.13 in. (104.8 mm)
■
Length:
9.5 in. (241.3 mm)
■
Margins:
.2 in.
Access the Page Setup menu and make these selections:
■
Paper Size:
#10 Envelope
■
Orientation:
Landscape
In a supported printer driver:
Select Multi-Purpose Tray as the paper source and send the job to the
printer.
Guidelines for printing envelopes
CAUTION
To avoid media jams and damage to the printer components, make sure that you
follow the guidelines listed here.
■
Use envelopes that are at least #10-size (4.1 x 9.5 in., 104.8 x 241.3 mm).
■
Do not use envelopes with a plastic window or a metal clip.
■
Make sure that the envelope has no exposed gummed surfaces. The
gummed flap must be closed and tucked into the envelope when inserting
the envelope into the Multi-Purpose Tray.
■
Do not print on the envelope’s back side.
■
Keep unused envelopes in their packaging to avoid the effects of moisture
and dryness, which can affect print quality and cause wrinkling.
Envelope printing hints
■
Many applications include a tool for creating an envelope document. For
example, Microsoft Word includes an Envelopes and Labels feature under
the Tools menu. Make sure that you select Face Up; select the feed method
icon showing the stamp end entering the printer first, with the image
centered; and unselect Clockwise Rotation.
■
Check the Tektronix web site for any application- or platform-specific
information for printing envelopes on this printer.
Advanced Features and Troubleshooting Manual
21
2
Advanced Print Features
Laser labels
Tektronix recommends using Avery™ labels:
■
A/Letter: 5160, 5164
■
A4: L7162, L7165
CAUTION
Do not use any media designed for inkjet printers. Inkjet media is coated with a
substance that will damage the fuser; Tektronix does not furnish service for damage
or malfunction caused by the use of non-Tektronix supplies or consumables.
1.
Adjust the Media Thickness Switch to Thick.
0236-17
2.
Adjust the tray’s media guides for the width of your label sheets.
3.
Insert the label sheets with the side to be printed face-up, with the top of the
sheet entering the printing first.
0236-19
4.
Fill the Multi-Purpose Tray to the level indicator on the guide (maximum
capacity is 30 label sheets).
5.
At the front panel’s media type prompt, scroll to Label and press OK.
MPT: Labels
<--- --->
22
Phaser 740 and 740L Laser Printers
OK
Advanced Print Features
6.
2
Refer to your application’s manual for information on page orientation and
page margins.
If your application has a setting for Avery™ labels, use it as a template.
Otherwise, set margins and spacing according to the guidelines in the
instruction sheets that are included with the labels. This table shows which
Avery setting to choose with each label size.
Sheet size
Label size
A/Letter
3.33 x 4 in.
5160
1 x 2.63 in.
5164
A4
7.
Avery™ label
setting
38.1 x 99.1 mm
L7163
67.7 x 99.1 mm
L7165
In the application’s Print screen under Tray Selection or Paper Source,
depending on the driver, select the Multi-Purpose Tray and send the job to
the printer.
Guidelines for printing on labels
CAUTION
To avoid media jams and damage to the printer components, make sure that you
follow these guidelines.
■
Use Avery label stock.
■
Each label is at least 25 x 67 mm or 1 x 2.625 in. in size. Smaller labels may
peel off and damage the fuser or imaging unit.
■
If any of the labels on a sheet are missing, do not use that sheet; it may
damage the fuser or imaging unit.
■
When selecting Label as the media type, the printer requires that the room
temperature be cooler than 27˚ C (81˚ F). If the temperature is above 27˚ C
(81˚ F), the printer reports an error and stops printing.
Advanced Features and Troubleshooting Manual
23
2
Advanced Print Features
Tektronix Fabric Transfer Media
1.
Set the Media Thickness Switch to Thick.
0236-17
2.
Adjust the tray’s media guides for the width of your Fabric Transfer media.
3.
Insert only one sheet of media at a time, with the side to be printed up (logo
side down) and the top of the media entering the printer first.
4.
In the application, reverse the image horizontally (the image must print
backward to transfer correctly).
Flip Horizontal
9698-111
24
5.
At the front panel’s media type prompt, scroll to Fabric Transfer and
press OK.
6.
In the application’s Print screen under Tray Selection or Paper Source,
depending on the driver, select the Multi-Purpose Tray and send the job to
the printer.
Phaser 740 and 740L Laser Printers
Advanced Print Features
2
Guidelines for printing on Fabric Transfer media
CAUTION
To avoid media jams and damage to the printer components, make sure that you
follow these guidelines.
■
For best print quality and reliability, use only Tektronix Fabric Transfer
media.
■
Load only one sheet of Fabric Transfer media at a time; otherwise, the
printer may report Jam at Multi-Purpose Tray.
■
After printing, use a professional heat press to transfer the image. For
instructions, refer to the information sheet included with the Tektronix
Fabric Transfer media.
Advanced Features and Troubleshooting Manual
25
2
Advanced Print Features
Duplex printing
There are two ways that you can make a duplex print:
Automatic duplex
■
Requires the Automatic Duplex/Lower Tray Assembly
(Tektronix order number ZDPLX)
■
Laser paper only: 75 - 90 g/m2 (20 - 24 lb.)
■
Automatically prints double-sided with a single driver selection or
front-panel selection. No user interaction required.
Manual duplex
■
Multi-Purpose Tray Laser paper, Tektronix glossy paper, and card stock.
■
Paper tray Laser paper only: 60 - 90 g/m2 (16 - 24 lb.).
Automatic duplex
CAUTION
Never install media in the Duplex Unit. It is meant to be empty to automatically
reverse media for double-sided printing. When the printer detects media in the
Duplex Unit, it reports Jam at Duplex Unit.
1.
Make sure that the Duplex Unit is inserted in the printer’s upper slot.
2.
Load 75 - 90 g/m2 (20 - 24 lb.) laser paper in the PAPER tray and insert the
tray into the printer’s middle or lower slot.
d
1
a
b2
plex
Du
c
r
tte
Leper
A/Pa
l
ga
Le per
Pa
0236-06
26
Phaser 740 and 740L Laser Printers
Advanced Print Features
3.
2
Decide on a binding preference (how the page turns) for Step 4:
a. Long-Edge The page turns on the long side, regardless of orientation.
b. Short-Edge The page turns on the short side, regardless of orientation.
Landscape
Portrait
Long
edge
Short
edge
9102-50
4.
In the application’s Print screen, select the Duplex option and a binding preference.
Macintosh: LaserWriter 8.5.1
a. From the pull-down menu, choose Layout.
b. Check Print on Both Sides.
c. Select the icon for your binding preference:
Long-Edge Short-Edge
Macintosh: LaserWriter 8.3.4
a. Click the Options button.
b. Select 2-Sided Printing.
c. Select Long-Edge Binding or Short-Edge Binding.
PC: Windows 3.1x
a. Click the Setup button.
b. Click the Features tab.
c. Select 2-sided printing.
d. Select Long-Edge Binding or Short-Edge Binding.
PC: Windows 95 / Windows 98
a. Click the Properties button.
b. Click the Paper tab.
c. Click More Options button and select Printing on Both Sides.
d. Select Flip on Long-Edge or Flip on Short-Edge.
PC: Windows NT4
a. Click the Properties button.
b. Click the Advanced tab.
c. Under Paper/Output, select Print on Both Sides.
d. Select Short Side or Long Side.
Advanced Features and Troubleshooting Manual
27
2
Advanced Print Features
Manual duplex
CAUTION
Use only laser bond paper for duplexing in the paper trays; use laser paper, glossy
paper, or card stock for duplexing in the Multi-Purpose Tray. Two-sided printing on
specialty media can shorten component life. For opacity and feed reliability, use laser
paper that is 90 g/m2 (24 lb. bond). For best results, do not use heavy toner coverage
on Side 1 of a manual duplex print; also, increase the top margin on Side 1.
Multi-Purpose Tray (recommended)
■
■
■
■
Laser (bond) paper: 90 - 150 g/m2 (24 - 40 lb.)
Tektronix glossy paper
Card stock: up to 163 g/m2 (40 lb.)
Cover stock: up to 163 g/m2 (60 lb. cover)
Paper trays
■
■
28
Laser paper only: 60 - 90 g/m2 (16 - 24 lb.)
If you do not have the Automatic Duplex/Lower Tray Assembly
Phaser 740 and 740L Laser Printers
Advanced Print Features
2
Using the Multi-Purpose Tray
Side 1
NOTE
For a multi-page document, print odd-numbered pages for Side 1. (This selection
is application-specific.)
1.
Place the paper in the Multi-Purpose Tray:
a. The side to be printed is face-up.
b. The top of the page enters the printer first.
1234567
2.
Select the media type at the printer’s front panel prompt.
Media type
Front panel selection
Standard paper or letterhead
90 - 105 g/m2 (24 - 28 lb.)
Paper
Tektronix glossy coated paper
Coated paper
Card stock
Heavy paper or letterhead
109 - 150
g/m2
Card or envelope
(29 - 40 lb.)
3.
In the application’s Print screen under Tray Selection or Paper Source,
depending on the driver, select the Multi-Purpose Tray and send the job to
the printer.
4.
Remove the printed paper from the output tray.
Advanced Features and Troubleshooting Manual
29
2
Advanced Print Features
Side 2
NOTE
For a multi-page document, print even-numbered pages for Side 2. (This selection
is application-specific.)
1.
Place the paper in the Multi-Purpose Tray:
■
The blank side is face-up (the side that has already been printed is now
face-down).
■
The top of the page enters the printer first.
1234567
0236-21
2.
Select the media type at the printer’s front panel prompt:
Media type
Front panel selection
Paper or Letterhead
90 - 105 g/m2 (24 - 28 lb.)
Paper 2nd side
Tektronix glossy coated paper
Coated paper
Card stock
Paper or Letterhead
109 - 150
30
g/m2
Card or envelope
(29 - 40 lb.)
3.
In the application’s Print screen under Tray Selection or Paper Source,
depending on the driver, select the Multi-Purpose Tray and send the job to
the printer.
4.
Remove the printed paper from the output tray.
Phaser 740 and 740L Laser Printers
Advanced Print Features
2
Using a PAPER tray
Side 1
NOTE
For a multi-page document, print odd-numbered pages for Side 1. (This selection is
application-specific.)
1.
Place the paper in the PAPER tray:
a. The side to be printed is face-down.
b. The top of the page is under the paper tray’s hooks. This example
1
2
3
4
5
6
7
shows letterhead paper.
R
PE
PAA4
32564-08
2.
Insert the PAPER tray into the printer.
3.
Use either the front panel or the application’s Print screen with a supported
driver to make these selections:
a. Select the tray by location: Upper, Middle, or Lower
b. Select output order: Face Down
4.
Send the job to the printer.
5.
Remove the printed paper from the output tray.
Advanced Features and Troubleshooting Manual
31
2
Advanced Print Features
Side 2
NOTE
For a multi-page document, print odd-numbered pages for Side 1. (This selection is
application-specific.)
1.
Place the paper in the PAPER tray:
a. The side to be printed is face-down (the side that has already been
printed is now face-up).
2
1
R
PE
PAA4
3
4
5
6
7
1
2
3
4
5
6
7
b. The top of the page is under the paper tray’s hooks.
32564-09a
2.
Insert the PAPER tray into the printer.
3.
Use either the front panel or the application’s Print screen with a
supported driver to make these selections:
a. Select the tray by location: Upper, Middle, or Lower
b. Select output order: Face Up
4.
32
Send the job to the printer.
Phaser 740 and 740L Laser Printers
2
Advanced Print Features
Adjusting margins
This printer provides a front-panel interface to adjust the page margins:
Single-sided print
■
Automatically prints when the printer has one tray only.
Duplex (Double-sided print)
■
Requires the Automatic Duplex/Lower Tray Assembly.
■
Duplex Unit must be installed in the upper tray slot.
■
In the front panel’s Printer Defaults menu, Duplex
mode must be enabled.
Adjusting margins for a single-sided print
You might want to adjust the margins on a single-sided page if the image area is not
centered on the page. In other words, the margins are not even, relative to the outside
edge of the paper.
0236-63
1.
In the front panel’s Printer Defaults menu, set the Duplex mode to
Disable.
2.
Print the Margin Adjust page from the front panel.
a. Press Menu.
b. Scroll to Calibrate Margins. Press Menu; the display reads:
Print Calibration Page
<----->
Print
c. Press Print.
3.
Determine if the margins need adjustment: use the page’s top- and
left-margin gauges to note how much the margins are off-center.
Advanced Features and Troubleshooting Manual
33
2
Advanced Print Features
4.
Adjust the left margin:
a. In the Calibrate Margins menu, scroll to Adjust Left Margin.
Press Menu.
Adjust Left Margin:+0
<----->
OK
b. Enter the amount of adjustment from Step 3 (press <--- or ---> to
increase or decrease the amount); press OK.
5.
Adjust the top margin:
a. Scroll to Adjust Top Margin. Press Menu.
Adjust Top Margin:+0
<----->
OK
b. Enter the amount of adjustment from Step 3 (press <--- or ---> to
increase or decrease the amount); press OK.
6.
34
Reprint the calibration page to confirm the adjustment.
Phaser 740 and 740L Laser Printers
2
Advanced Print Features
Adjusting margins for a duplex print
You might want to adjust the margins on a two-sided page if the image area of the
front side (shown in blue) is not aligned with the image area of the second side
(shown in red).
0236-62
1.
Adjust the margins for a single-sided print (refer to page 33).
2.
In the front panel’s Printer Defaults menu, enable the Duplex mode:
select Long-Edge or Short-Edge.
3.
Print the Margin Adjust page from the front panel.
a. Press Menu.
b. Scroll to Calibrate Margins. Press Menu; the display reads:
Print Calibration Page
<----->
Print
c. Press Print.
Advanced Features and Troubleshooting Manual
35
2
Advanced Print Features
4.
To determine if the margins need adjustment:
a. Hold the page up to the light to see if the margin on the front and back
sides align.
b. Use the page’s top- and left-margin gauges to note how much the
alignment is off.
5.
Adjust the left margin:
a. In the Calibrate Margins menu, scroll to Adjust Left Margin.
Press Menu.
Adjust Left Margin:+0
<----->
OK
b. Enter the amount of adjustment from Step 4 (press <--- or ---> to
increase or decrease the amount); press OK.
6.
Adjust the top margin:
a. Scroll to Adjust Top Margin. Press Menu.
Adjust Top Margin:+0
<----->
OK
b. Enter the amount of adjustment from Step 4 (press <--- or ---> to
increase or decrease the amount); press OK.
7.
36
Reprint the calibration page to confirm the adjustment.
Phaser 740 and 740L Laser Printers
2
Advanced Print Features
Using fonts
Resident typefaces (PostScript)
The printer accepts Adobe Type 1 and Type 3 downloadable fonts, TrueType fonts,
PCL5, and a variety of user-defined fonts.
To extend font capability, the printer supports a SCSI-connected external hard disk
for storage of additional fonts. Refer to “Connecting Peripheral Devices” on
page 143 for more information.
ATM (Adobe Type Manager) software (provided on a separate CD-ROM shipped
with your printer) helps your computer to display these fonts on screen as they will
appear in your prints.
All printer configurations are shipped with 136 resident fonts. To print a sample of
the printer’s fonts, see page 39.
Resident typefaces (PCL5)
For PCL5 (Printer Command Language) printing (HP LaserJet 4 emulation), the
printer supports Courier, Times, and Universe typefaces in medium, bold, italic
medium, and italic bold. Before the printer accepts PCL data, the printer port must
be set to AutoSelect.
Downloading fonts
Printer-resident fonts are always available for printing. Additional downloadable fonts
can be sent from your computer and stored in the printer’s memory or on an
external hard disk. Adding more printer memory expands the number of fonts that
can be stored on your printer.
Downloading fonts saves print time when printing large, or several documents, that
use those fonts.
The printer accepts these (and other) downloadable fonts:
■
Type 1
■
Type 3
■
■
Adobe
■
Agfa
■
Bitstream
■
Microsoft
■
Apple
TrueType (scalable to any point size; look the same on-screen and printed).
Before printing, make sure that the fonts specified in your document are installed in
the printer or are set up correctly. If you request a font in an application that is not
resident in the printer, or is not correctly installed, the text is printed in Courier
typeface.
Refer to “Connecting Peripheral Devices” on page 143 for more information on
external SCSI disks for font storage.
Advanced Features and Troubleshooting Manual
37
2
Advanced Print Features
Downloading fonts from a Macintosh
1.
From the printer’s CD-ROM, run the Installer application. Select Custom
Install. Select Printer Utilities.
2.
From the PhaserTools folder on your computer’s hard disk, double-click
Apple Printer Utility. Select your printer’s zone (AppleTalk Zones) and
your printer (Printers).
3.
Click Open Printer; a dialog box appears.
4.
Click the arrow next to Printer Preferences.
5.
Click the arrow next to Fonts for a list of installed fonts and locations.
6.
Click Add.
7.
Select your font folder, then select the font you want to download.
8.
Under Destination, select the download location: either the printer’s
memory or an attached hard disk.
9.
Click Add for one font or click Add All for all fonts in the folder.
10. Click Send; the font(s) appear in the list.
NOTE
To remove downloaded fonts, click Remove.
Downloading fonts with Windows 95 / Windows 98 (parallel connection only)
To download fonts to a SCSI hard drive, download the DOS-based utility
PCSEND.EXE (developed by Adobe Systems Inc. for downloading Adobe fonts)
from the Tektronix ftp server using the following address:
ftp://ftp.tek.com/Color_Printers/bbs/pcs/misc_utilities/PCSEND.EXE
See “Downloading files from the Tektronix ftp server” on page 141 for more
information.
NOTE
PCSEND.EXE will support downloading of fonts to a printer directly connected to a
parallel port on the computer. The file does not support printers connected via
Ethernet.
38
Phaser 740 and 740L Laser Printers
Advanced Print Features
2
Printing a list of resident fonts
From a Macintosh
1.
From the printer’s CD-ROM, run the Installer application. Select Easy
Install.
2.
From the PhaserTools folder on your computer’s hard disk, double-click
Apple Printer Utility. Select your printer’s zone (AppleTalk Zones) and
your printer (Printers).
3.
Click Open Printer; a dialog box appears.
4.
From the File menu, select Print Font Samples.
From a PC or workstation
1.
From the printer’s CD-ROM, run setup.exe. Select Easy Install.
2.
Open the PHSRTOOL directory. Open the SAMPLERS subdirectory.
3.
Use one of these methods to send to the printer the FONTS.PS file:
■
PC users: Use the DOS COPY command.
■
Windows NT users: Send the file to the printer by typing the
following at the DOS prompt:
lpr -S <IPaddress> -P PS FONTS.PS
■
Workstation users: Send the file to the printer as you would any
PostScript file.
Advanced Features and Troubleshooting Manual
39
2
Advanced Print Features
Using Quick Collate
Requirements
■
Plus Features (Option FP, order number Z740FP)
■
SCSI external hard disk
Quick Collate speeds the collation and printing of large print jobs and multiple sets
of documents. The collate function in some software applications repeatedly sends
each page to the printer in sequence until the requested number of copies is printed.
With the Quick Collate option, the job is sent only once and then multiple collated
sets are produced by the printer, allowing much faster processing time.
The number of pages that can be collated at one time depends on the size of the hard
disk attached to the printer.
Select Quick Collate through a supported driver, generally through the Properties
(Windows 95/Windows 98) or Printer Specific Options (Macintosh) menus.
Quick Collate hints
Output order.
Depending on your driver, select Output Face Down or uncheck the
Output Face Up box.
Increasing the collation capacity. To increase the number of pages that the printer
can collate at once, purchase a larger hard disk.
Quick Collate and Check Print.
When you use the printer’s Quick Collate option
with Check Print, only the first page of the first set is printed before pausing for
review.
NOTE
Make sure that you disable the collate function in your application, because the
printer’s Quick Collate option is faster than the collate function in software
applications.
40
Phaser 740 and 740L Laser Printers
Advanced Print Features
2
Using Slip Sheets
You can have the printer insert a slip sheet, or a divider page, to separate print jobs,
multiple copies of a single print job, or individual pages of a print job.
There are two selections to make in your printer driver.
1.
In a supported driver, locate the Slip Sheet options:
■
LaserWriter 8.3.4 driver:
In the Print dialog box, click Options.
■
LaserWriter 8.5.1 driver:
In the Print dialog box, use the Printer-Specific Options pull-down
menu.
■
Windows 95 / Windows 98 PostScript driver:
In the Device Options tab, select Printer Features.
■
Windows NT driver:
From the Properties tab, select the Advanced tab. From the Document
Options tab, select Printer Features
■
Adobe PS3 driver for Windows 3.1:
Select the Features tab options.
2.
3.
Select one of the following for Slip Sheet:
Off
Turns off the slip sheet feature.
End of Job
Inserts a slip sheet between individual print jobs.
End of Set
Inserts a slip sheet between copies, or sets, of a multi-copy
print job.
End of Page
Inserts a slip sheet between every page of a print job.
Select one of the following for Slip Sheet Source:
Upper Tray
Takes paper for the slip sheet from the upper media tray.
Middle Tray
Takes paper for the slip sheet from the middle media tray, if
you have a Lower Tray Assembly installed.
Lower Tray
Takes paper for the slip sheet from the lower media tray, if
you have a Lower Tray Assembly installed.
Multi-Purpose
Tray
Takes paper for the slip sheet from the Multi-Purpose Tray.
Advanced Features and Troubleshooting Manual
41
2
Advanced Print Features
Previewing with Check Print
Requirements
■
Plus Features (Option FP, order number Z740FP)
■
Enable the feature in the printer’s front panel
When printing multiple pages through the driver (either multiple copies of a single
page or a multiple-page file), select Check Print to preview the first page of the job
before proceeding with the remainder of the job; this feature is useful when printing
a large job.
Access to Check Print from the driver is enabled and disabled in the printer’s front
panel. You can also set the timeout in the front panel (timeout is the amount of time
the printer waits after sending the first page of a file before it continues with the
remainder of the job).
The factory default for Check Print is “disabled”; the default timeout is 5 minutes.
Follow these instructions to enable Check Print in the front panel, reset the default
timeout, and select the option in the printer driver.
Enable Check Print and reset the timeout
1.
In the front panel, press Menu. Press <--- or ---> until the display reads
Printer Defaults.
1.
Press Menu. Scroll to Check Print.
2.
Press Menu; the following message appears:
Check Print:disabled *
<--- --->
OK
The asterisk (*) indicates the current setting.
3.
Scroll to enabled and press OK.
4.
Change the timeout (the amount of time the printer pauses before
completing the print job):
a. Scroll to Check Print Timeout. Press Menu.
b. Scroll the pre-set timeouts, then press OK to activate your selection.
NOTE
You can also enable Check Print and control the default timeout through
PhaserLink Printer Management software. For details on PhaserLink Printer
Management software, refer to the PhaserShare Networking Manual on the printer’s
CD-ROM or Tektronix web site.
42
Phaser 740 and 740L Laser Printers
Advanced Print Features
2
Use Check Print
1.
In a supported driver, select Check Print:
■
LaserWriter 8.3.4 driver:
In the Print dialog box, click Options.
■
LaserWriter 8.5.1 driver:
In the Print dialog box, use the Printer-Specific Options pull-down
menu.
■
Windows 95 / Windows 98 PostScript driver:
Printer features field in the Device Options tab options.
■
Windows NT driver:
Select the Advanced tab under the Properties tab; select Printer
features field in the Document Options tab.
■
Adobe PS3 driver for Windows 3.1:
Features tab options.
2.
Check your first print. At the front panel’s Check Print message, press
one of these buttons:
Reprint
Reprints the first page, pauses for the duration of
timeout or until you press a button.
Cancel
Cancels the print job.
Continue
Prints the entire print job.
Advanced Features and Troubleshooting Manual
43
2
Advanced Print Features
Using Image Smoothing
Image Smoothing blends adjacent colors in low-resolution images for smoother
color transitions. For example, use Image Smoothing to improve the appearance of a
72-dpi image downloaded from the World Wide Web. Image Smoothing is not
recommended for 300-dpi or higher images.
There are four ways of selecting Image Smoothing (driver selections override all
other settings):
■
Through the printer’s front panel in the Printer Defaults menu.
■
In a supported printer driver; check the Image Smoothing box on.
■
Through PhaserLink Printer Management software under Configure
Printer Defaults.
■
Through one of the following PostScript utility files (see “Using Printer
Utilities” on page 135):
Macintosh
■
■
Image Smoothing On
Image Smoothing Off
PC
■
■
SMOOTHON.PS
SMOOTHOFF.PS
Automatic tray switching
When your printer has a Lower Tray Assembly, you can easily run large jobs without
having to replace media often.
44
1.
For automatic tray switching to work properly, load the same type and size
media in all of the printer’s media trays. The media trays must also be of
the same type (e.g., PAPER). You can also use the Multi-Purpose Tray for
automatic tray switching; fill it with the same media type as the paper
trays.
2.
Install a tray in each of the printer’s tray slots. If you have the Duplex Unit
installed in the printer’s upper slot, install the media trays in the middle
and lower tray slots.
Phaser 740 and 740L Laser Printers
Advanced Print Features
2
Output Order
This option lets you specify whether your document prints face-up or face-down in
the printer’s output tray. Select the option in one of three ways (driver selections
override all other settings):
■
Through the printer’s front panel in the Printer Defaults menu.
■
In a supported printer driver; Output Order option or Output Face Up
option.
■
Through PhaserLink Printer Management software under Configure
Printer Defaults.
NOTE
The driver or PhaserLink selections override the front panel setting.
Output Order: Face Up
■
Pages are output so that the first page is on the bottom.
■
Depending on the driver you are using, check the Output Face Up box on,
or select Face Up.
Output Order: Face Down
■
Pages are output face-down in numerical order.
■
Depending on the driver you are using, uncheck the Output Face Up box,
or select Face Down.
Output Order hints
■
When printing on transparencies, the printer always prints your document
face-up.
■
For prints from the Multi-Purpose Tray, output order is always face-up.
■
If you are using the Quick Collate option — depending on the driver you
are using — select Output Face Down, or uncheck the Output Face Up
box.
Advanced Features and Troubleshooting Manual
45
2
Advanced Print Features
PhaserLink PDF Direct Printing
PhaserLink PDF Direct Printing provides drag-and-drop printing of PDF and
PostScript files from your web browser in Windows 95 and Windows 98
environments. Just drag any hyperlink for a PDF or PostScript file from the browser
to the PDF Direct Printing icon on the desktop to print the file on your Tektronix
printer. There is no need to open the file.
To install PhaserLink PDF Direct Printing, use the installer on your printer's
CD-ROM. Choose Custom Install and check the box for PhaserLink PDF Direct
Printing. Detailed instructions are provided in the README file and in the on-line
help.
PhaserPrint Plug-in for Photoshop
The PhaserPrint™ plug-in, included on the printer’s CD-ROM, operates within the
Photoshop application. With PhaserPrint, users can improve image transfer time
and gain easy access to Tektronix printer features and other media features.
PhaserPrint software produces correct output only on supported Tektronix printers.
NOTE
If you use this plug-in with a printer not listed in the PhaserPrint dialog box, the
image may be placed incorrectly on the page, or colors may look incorrect, or your
file may not print.
Installing the plug-in: Macintosh
NOTE
The PhaserPrint Plug-in is automatically installed with the software installation
option Easy Install.
Compatibility requirements
■
■
Photoshop 2.5.1 and higher
System 7.0 and higher
Installing the plug-in
46
1.
From the printer’s CD-ROM, run the Installer application. Select Custom
Install.
2.
Select PhaserPrint plug-in for Photoshop. Click Install; the file is installed
in the Photoshop application’s Plug-ins folder on your computer’s hard
disk.
Phaser 740 and 740L Laser Printers
Advanced Print Features
2
Installing the plug-in: Windows
Compatibility requirements
■
■
■
Photoshop 3.0 and higher
Windows 95/Windows 98 and Windows NT
(optional) TCP/IP support requires proper installation of IP networking
software and cards
Installing the plug-in
1.
From the printer’s CD-ROM, run setup.exe. Select Custom Install.
2.
Select PhaserPrint plug-in for Photoshop; the file is installed in the
Photoshop application’s Plug-ins directory on your computer’s hard disk.
1.
If you don’t already have a default printer selected, do the following:
Using the plug-in
■
Macintosh: Open the Chooser. Select a PostScript driver (such as the
Apple LaserWriter 8); select your printer. PhaserPrint software works
like a printer driver, and prints to the printer you selected in the
Chooser.
■
Windows: Within the PhaserPrint software, select your printer and
port, as described in “Print using (Windows)” on page 49.
2.
Open Photoshop. Open an image file.
3.
From the File menu, select Export. Select PhaserPrint; the PhaserPrint
dialog box appears.
4.
In the Printer Model field, select your printer.
5.
PhaserPrint software supports the following image modes selected from
Photoshop’s Mode menu. If you select a mode not listed here, an error
message appears and your image is not printed.
■
Bitmap
■
Grayscale
■
Indexed Color
■
RGB Color
■
CMYK Color
■
Lab Color
Advanced Features and Troubleshooting Manual
47
2
Advanced Print Features
Selecting options in the PhaserPrint dialog box
Settings you make in the PhaserPrint plug-in remain in effect until you change them.
The exception is Number of Copies, which defaults to 1 each time you start the
plug-in.
NOTE
You can get information on any of the plug-in’s features or printer-specific options
with the online Help function.
Number of copies
Enter the number of copies to print, from 1 to 1000.
Print using (Macintosh)
The Print using pop-up menu lets you choose between printing an image or saving
the image to disk.
■
AppleTalk Prints the image to the printer currently selected in the Chooser;
the currently selected printer name is displayed in the Printer model field.
If the selected printer is not a PostScript printer, this option is unavailable
(grayed-out).
■
PostScript file Saves an image to disk as a PostScript file. Click Save; a
dialog box lets you choose a new or existing file for saving the PostScript
code.
When selected, the File format pop-up menu becomes available. This
pop-up menu has two options: ASCII base-85 and Binary.
48
■
ASCII base-85 Image data is encoded using an ASCII base-85 filter
during file output, making the resulting PostScript file portable, and
downloadable through interface ports that don’t support binary data.
■
Binary Image data is output in binary format.
Phaser 740 and 740L Laser Printers
Advanced Print Features
2
Print using (Windows)
The Print using pop-up menu lets you choose between printing an image or saving
the image to disk. It has two to four options, depending on your system
configuration:
■
TCP/IP Available if a TCP/IP stack is installed and running. From Printer
model, choose a printer. Add and delete printers in the list, and edit the
printer configurations.
NOTE
TCP/IP is the fastest printing method; it prints jobs in much less time than the
Parallel Port or Printer Driver methods, and is the recommended method if it is
available for the printer you are using.
■
Local Port Available if you have local ports installed in your PC. From the
Port Name, choose the desired printer port.
■
Printer Driver Prints the image through the selected printer driver. From
Driver name, choose a printer.
■
PostScript file Saves an image to disk as a PostScript file. Click Save; a
dialog box lets you choose a new or existing file for saving the PostScript
code.
When selected, the File format pop-up menu becomes available. This
pop-up menu has two options: ASCII base-85 and Binary.
■
ASCII base-85 Image data is encoded using an ASCII base-85 filter
during file output, making the resulting PostScript file portable so that
it can be downloaded through interface ports that don’t support
binary data. Note that the file may be up to 25% larger.
■
Binary Image data is output in binary format. Recommended for
network printing only (not for the parallel port).
Printer name
Displays the currently selected printer.
Printer model
■
Lists all printers supported by PhaserPrint software.
■
When you select your printer model, PhaserPrint displays the correct
options for your printer.
Advanced Features and Troubleshooting Manual
49
2
Advanced Print Features
Media size (selection)
■
Paper sizes are printer-specific; refer to the online Help for your printer’s
options. Select your printer in the Printer model field before selecting a
paper size.
Color Correction
■
The setting remains in effect until you change it.
■
Color Corrections are not available if the Photoshop Mode is Lab.
■
If RGB is the selected Mode in Photoshop, the Calibrated RGB option is
also available.
Media
■
The setting remains in effect until you change it.
Quality
■
The setting remains in effect until you change it.
Rendering Intent
■
■
Available in the following cases:
■
If the Mode in Photoshop is RGB, and you select Calibrated RGB as
the Color Correction in PhaserPrint.
■
If the Mode in Photoshop is Lab.
Calibrated RGB and Lab modes take longer to print than other modes
because the printer must convert for printing CIE colors to RGB or CMYK
colors.
Compress Image Data
50
■
Compresses image data so that less data is sent to the printer or stored in
a file.
■
Useful if your network connection is slow, for example, if you are
connected to a busy network or if you are using LocalTalk or a parallel
port. For fast networks, printing may be faster without using this option.
■
The setting remains in effect until you change it.
■
Default is on.
Phaser 740 and 740L Laser Printers
Advanced Print Features
2
Fast preview
■
Quick print of your image with slightly reduced image quality.
■
Reflects the printer color correction you selected.
■
For the fastest printing, use the None color correction option.
■
Default is off.
Output face up
■
Print a document face-up, stacking pages so that the first page is on the
bottom: Check this option on.
■
Print a document face-down, stacking the pages face-down in the order
they are printed. Check this option off.
■
The setting remains in effect until you change it.
■
Default is on.
■
Transparencies and prints made from the Multi-Purpose Tray stack face-up
only.
Check Print
■
Available only with the printer’s Plus Features option.
■
Check Print must be enabled in the printer’s front panel.
■
When sending a multiple-copy print job to the printer through the driver,
you can select Check Print to preview the first page of the job, and
determine if the job is printing as expected before proceeding with the
remainder of the job. This option is especially useful when printing
many copies.
1.
Click the Check Print check box.
2.
Check your first print. At the Check Print message on the printer’s front
panel, press one of the buttons:
■
Reprint Reprints the first page, the printer pauses again for the
duration of the selected timeout, or until you press one of the buttons.
■
Cancel Cancels the print job.
■
Continue Continues printing the entire job.
■
At the printer’s front panel, set the Check Print timeout.
■
Default is off.
Advanced Features and Troubleshooting Manual
51
2
Advanced Print Features
Image Smoothing
■
Blends adjacent colors so that color transitions are less noticeable.
■
Use this option when the image being printed was scanned at a lower
resolution than the printer’s output resolution. For example, printing an
image scanned at 72 dpi using the printer’s Standard print quality mode
(300 dpi).
■
Images printed using Image Smoothing appear with less sharp detail but
with smoother color transitions.
■
Default is off.
Stylized representation of the page
■
The lower left area of the dialog box displays a stylized representation of
the page as it would look when printed using the current selections in the
Scale, Scale to fit, Printer model, Media size (selection), Landscape
orientation, Replicate images, Center images, and Image separation
options. When you change any of these selections, the representation of
the page is redrawn to reflect the new selection.
■
If Show color preview of image is on, an approximate color image is
displayed.
Scaling an image
■
■
■
Scale to fit
■
Scales an image to the largest size that fits the image area of the
currently selected page size or orientation.
■
Automatically updates the Scale field value.
Scale
■
Type the percentage the image should be scaled, from 10 percent to
2000 percent.
■
Use with the Replicate images option to produce multiple copies of an
image on a single page.
Alert message Image clipping will occur.
This message appears in the PhaserPrint dialog box whenever a scaled
image will not fit within the image area of the currently selected page size
or orientation option.
52
Phaser 740 and 740L Laser Printers
Advanced Print Features
2
Landscape orientation
■
Prints the image horizontally (landscape) on the page. Leave this box
unchecked to print the image vertically (portrait) on the page.
■
Refer to the Stylized representation of the page, in the lower left corner of
the dialog box, to see how your selection will look when printed.
Center images
■
Centers the image in the page’s image area.
■
If this box is not checked, the lower left corner of the image is aligned with
the lower left corner of the printable area of the page.
■
If the Center images box is checked and the Replicate images box is
checked, the set of replicated images are centered in the image area of the
page.
Replicate images
■
Fills the page’s image area with as many copies of the image as will fit.
■
The size of each replicated image is determined by the setting in the Scale
text box.
■
If the size of each replicated image (shown as black rectangles in the
stylized representation of the page) is too small to display, the total image
area of the printed page is shown as a single gray rectangle.
Image size
■
Reflects the dimensions, in inches or millimeters, of the image.
■
If the value in the Scale box is out-of-range, the image dimensions are
displayed with question marks.
Advanced Features and Troubleshooting Manual
53
2
Advanced Print Features
Image separation
■
Only available if the Replicate images box is checked.
■
Type an amount, in inches or millimeters (depending on your system’s
measurement standard), to specify the amount of separation between each
replicated image.
■
A larger amount reduces the number of images that can be printed at
one time.
■
Minimum allowed separation value is 0.
■
Maximum separation value is 100 mm (4 inches).
■
Default separation value is 3.175 mm (0.125/one-eighth inches).
■
Valid characters for this field are 0 to 9 and a period (or decimal point).
■
As you type a value, the stylized representation of the page, and
Number of images and Image layout values are dynamically updated.
If the value entered in the Image separation field is out-of-range, the
values in these other fields are replaced by question marks, and no
images are shown in the stylized representation of the page. If the
value is out-of-range, and you click Print or Save, the following alert is
displayed:
The value for Image separation is out of range.
replaced with the closest allowed value.
It will be
Number of images
54
■
Displays the number of scaled images that will fit in the image area of the
currently selected Media size (selection) and Landscape orientation
options.
■
Number of images reflects the current Image separation value.
■
If the Replicate images box is not checked, this number is set to 1.
■
If either Scale or Image separation values are out-of-range, a question
mark is displayed.
Phaser 740 and 740L Laser Printers
Advanced Print Features
2
Image layout
■
Shows how the scaled images will fit horizontally and vertically in the
image area of the currently selected Media and Landscape orientation
options.
■
Image layout reflects the current Image separation value.
■
If the Replicate images box is not checked, this number is set
to 1 x 1.
■
If either Scale or Image separation values are out-of-range, question marks
are displayed.
Media size (display)
Reflects the dimensions, in inches or millimeters, of the selected media size.
Show color preview of image
Displays an approximate color image, rather than a black box, in the Stylized
representation of the page field.
Advanced Features and Troubleshooting Manual
55
2
56
Advanced Print Features
Phaser 740 and 740L Laser Printers
Chapter
3
Consumables
User-replaceable components
This printer is designed modularly so that it is easy to maintain: several of the
components are replaceable.
These are the replaceable components for the printer:
1.
Transfer Kit (transfer roller/waste bin)
2.
Imaging Unit and filter
3.
Fuser Roll
4.
Fuser
5.
Toner Cartridges
6.
Main Charge Grid
3
2
5
1
4
6
0236-38
Advanced Features and Troubleshooting Manual
57
3
Consumables
When to replace components
When the front panel prompts you to replace a component, make sure that you have
replacements on hand. The printer may continue to print until the component is
depleted; the printer stops until you replace the toner, Imaging Unit, and Fuser Roll;
the Fuser allows printing to continue.
NOTE
Average life is based on an average of 5% coverage of the printable area for any
one color using laser paper. The frequency of replacement varies, depending on
the complexity of the prints, the percentage of coverage, and the type of media.
Transparencies, glossy coated paper, and other specialty media results in
shortened consumable life.
Toner Cartridges
Order numbers
Standard Toner Cartridges
(Black)
5,000 pages
(CMY)
016-1684-00
Cyan
016-1685-00
Magenta
016-1686-00
10% 3,000 pages
(Black)
Yellow
016-1687-00
2,500 pages
(CMY)
20% 1,500 pages
(Black)
1,250 pages
(CMY)
Black
Phaser 740 and 740L Laser Printers
5% 6,000 pages
Black
Hi-Capacity Toner Cartridges
58
Average life (% of coverage)
5% 12,000 pages
(Black)
10,000 pages
(CMY)
016-1656-00
Cyan
016-1657-00
Magenta
016-1658-00
10% 6,000 pages
(Black)
Yellow
016-1659-00
5,000 pages
(CMY)
20% 3,000 pages
(Black)
2,500 pages
(CMY)
Front panel messages
<color> low
■
Change the toner soon.
Stopped: Replace <color>
■
Change the color toner now.
3
Consumables
Imaging Unit
Order numbers
Average life (% of coverage)
016-1662-00
5% 60,000 images
15,000 color pages
10% 30,000 images
7,500 color pages
20% 15,000 images
3,750 color pages
0236-41
Front panel messages
Imaging Unit:replace
■
Change the imaging unit soon.
Imaging Unit expired
■
Change the imaging unit now.
Fuser
Order numbers
Average life (% of coverage)
016-1660-00
110 volt
016-1661-00
220 volt
5% 60,000 pages
10% 30,000 pages
20% 15,000 pages
Front panel messages
Fuser:replace
■
Change the fuser soon.
Fuser expired
■
Change the fuser now.
Fuser Roll
Order numbers
016-1663-00
Average life
14,500 pages
(warning)
15,000 pages
(expired)
Front panel messages
Fuser Roll:replace
■
Change the fuser roll soon.
Stopped: Fuser Roll:replace
■
Change the fuser roll now.
Advanced Features and Troubleshooting Manual
59
3
Consumables
Transfer Kit
Order numbers
Average life
016-1533-00
80,000 pages
Front panel messages
Transfer Kit:replace
■
Order numbers
Average life
016-1665-00
30,000 images
Front panel messages
Main Charge Grid:replace
■
Change the transfer kit
now.
Main Charge Grid
Change the main charge
grid now.
Consumable life information
This printer provides several convenient methods for accessing the information you
need on the life of the user-replaceable components. Refer to “Using the information
on the Consumables Page” on page 62 and “Diagnostic tools” on page 66 for more
detailed information on accessing and using these tools.
Consumables Page
Print from the Help Pages menu in the front panel.
Toner
Black
Page Remaining: >500 @ 5% coverage
Your average coverage/page: TBD%
OK
Magenta
Page Remaining: >500 @ 5% coverage
Your average coverage/page: TBD%
OK
Cyan
Page Remaining: >500 @ 5% coverage
Your average coverage/page: TBD%
OK
Yellow
Page Remaining: >500 @ 5% coverage
Your average coverage/page: TBD%
OK
Imaging Unit
Life Remaining
0%
%
50%
Main Charge Grid
100%
Life Remaining
0%
Count (Pages)
%
50%
100%
50%
100%
Count (images)
Serial #
Avg. Toner Coverage/Color
Date Installed
Fuser
Life Remaining
0%
%
50%
100%
Count (Pages)
Date Installed
Transfer Kit
Life Remaining
0%
Count (Pages)
60
Phaser 740 and 740L Laser Printers
Fuser Roll
Life Remaining
0%
Count (Pages)
Serial #
Avg. Toner Coverage/Color
%
50%
100%
%
Consumables
3
Usage Profile Report
Print from the Help Pages menu in the front panel or set up automatic email
notification.
Phaser 740 Color Printer
®
Usage Profile
PhaserLink software
TCP/IP required. Enter the printer’s Internet address in a web browser.
Status of each consumable
Access the Consumables Status menu in the front panel.
Ready
Info
Menu
Advanced Features and Troubleshooting Manual
61
3
Consumables
Using the information on the Consumables Page
OK
Toner Cartridge has more than 500 pages left (average 5% coverage).
LOW
Toner Cartridge has less than 500 pages left (average 5% coverage).
% Remaining
Indicates the approximate percentage of the remaining life of the
consumable.
Count
The number of pages or images printed since the consumable was
installed.
S/N
Consumable serial number.
Average Toner
Coverage/Page
For the Fuser and Imaging Unit, an accounting of the average amount
of toner coverage per page since the consumable was installed in the
printer.
Date Installed
The date the consumable was installed in the printer.
Remaining: >500 @ 5% coverage
average coverage/page: 7.3%
Toner
Black
Remaining: >500 @ 5% coverage
average coverage/page: 11.5%
Page Remaining: >500 @ 5% coverage
Your average coverage/page: 7.3%
OK
Magenta
Page Remaining: >500 @ 5% coverage
Your average coverage/page: 11.5%
OK
Cyan
Page Remaining: >500 @ 5% coverage
Your average coverage/page: 9.1%
OK
Yellow
Page Remaining: >500 @ 5% coverage
Your average coverage/page: 2.9%
OK
Imaging Unit
Life Remaining
Life Remaining
0%
91
91 %
50%
Main Charge Grid
100%
Life Remaining
0%
98%
50%
Count (Pages): 214
Count (images): 105
Serial #00:00:00:00:00:00:00:00:00:00
Date installed: 12/17/98
100%
Avg. Toner Coverage/Color 5.49%
Date Installed: 10/1/98
0
50
100
Fuser
Life Remaining
0%
Count (Images): 214
98 %
50%
100%
Fuser Roll
Life Remaining
0%
98%
50%
Count (Pages): 341
Count (Pages):4977
Serial #00:00:00:00:00:00:00:00:00:00:00
Date installed: 01/13/99
100%
Avg. Toner Coverage/Color: 12.25%
S/N: 00:00:00:00:00:00:00:00:00:00
Date Installed: 8/1/98
g
Transfer Kit
Avg. Toner Coverage/Color: 12.25%
Life Remaining
0%
96 %
50%
100%
Count (Pages):1903
0
50
Count (Pages): 341
S/N: 00:00:00:00:00:00:00:00:00:00
Avg. Toner Coverage/Color: 12.25%
Date Installed: 8/1/98
33100-44
62
Phaser 740 and 740L Laser Printers
Chapter
4
Troubleshooting
On-line support
Visit Tektronix’ color printer web site for the most up-to-date information about your
printer. View updated user documentation, download utility files, get answers to
frequently asked questions, find a list of Tektronix dealers in your area, or contact
customer support.
Tektronix Color Printer
web site
www.tek.com/Color_Printers/
Documentation
www.tek.com/Color_Printers/userdoc/introduction.html
Technical support
www.tek.com/Color_Printers/support/colcare.html
Color use tips for novices
and experts
www.colorize.com
PhaserLink Printer
Management software
www.tek.com/Color_Printers/products/phaserlink.html
TekSMART™ Knowledge
Base
www2.tek.com/merlin/tko
Anonymous FTP server
ftp.tek.com/Color_Printers/
email update notices
www.tek.com/Color_Printers/support/subscribe.html
Advanced Features and Troubleshooting Manual
63
4
Troubleshooting
Customer Support Centers
For more information or for getting help with troubleshooting or servicing your
printer, contact your local Tektronix dealer or sales representative or the following
resources worldwide:
Customer Support Centers
Australia
1-800-811-177
France
01 69 86 8137
New Zealand
+61 2 9888 0100
Austria
0660 5804
Germany
0180 525 3535
Norway
(22) 723 801
Belgium
02 720 9602
Hong Kong
2585-6655
Singapore (ASEAN)
1-800-356-5565
Brazil
0800 16 0220
India (South Asia)
(91) 80-227-5577
Spain
902 239 272
Canada
1-800-835-6100
Italy
02 45 287 000
Sweden
(08) 299 071
China
10-6235-1230
Japan
81 3 3448 4872
Switzerland
155 9493
Denmark
(44) 533 444
Korea
2-528-5299
Taiwan
(02) 2757-1571
Eastern Europe and
the Middle East
+44 1908 68187
Luxembourg
400 847
Thailand
2-645-4407
Netherlands
(040) 267 0440
U.K.
(01) 908 681 707
Finland
0203 206 30
U.S.
1-800-835-6100
All other locations: Contact local Tektronix dealers or Tektronix offices.
For a list of dealers in your area, visit www.tek.com/Color_Printers/contacts.
64
Phaser 740 and 740L Laser Printers
4
Troubleshooting
Getting information by fax
Another Tektronix resource for up-to-date information is HAL (Highly Automated
Library). If you have a fax machine and a touch-tone telephone, you can quickly
receive the latest technical hints and tips, solutions to common technical problems,
and application notes for software such as CorelDRAW! and QuarkXPress.
Call HAL from anywhere in the world; the fax library is available 24 hours a day,
seven days a week. For a catalog listing HAL documents, call one of the following
numbers.
Country
Numbers
Austria
Belgium
Denmark
Finland
00 44 1908 681839
Holland
Italy
Norway
Switzerland
France
0800 90 81 86
Germany
0130 819 220
Spain
07 44 1908 681839
Sweden
009 44 1908 681839
UK
01908 681839
Other countries
+44 1908 681839
(where + is your country’s International Access Code)
Advanced Features and Troubleshooting Manual
65
4
Troubleshooting
Diagnostic tools
The printer provides several tools for diagnosing and solving various types of
problems; these tools include the following:
Consumables Page
Toner
Black
Page Remaining: >500 @ 5% coverage
Your average coverage/page: TBD%
OK
Magenta
Page Remaining: >500 @ 5% coverage
Your average coverage/page: TBD%
OK
Cyan
Page Remaining: >500 @ 5% coverage
Your average coverage/page: TBD%
OK
Yellow
Page Remaining: >500 @ 5% coverage
Your average coverage/page: TBD%
OK
Imaging Unit
Life Remaining
0%
Found in the front panel’s Help Pages menu. Included is
status for each Toner Cartridge (OK or LOW) and the
% Remaining gauges, showing the approximate remaining
life for the Imaging Unit, Fuser, Fuser Roll, Transfer Kit, and
Main Charge Grid.
%
50%
Main Charge Grid
100%
Life Remaining
0%
Count (Pages)
%
50%
100%
50%
100%
Count (images)
Serial #
Avg. Toner Coverage/Color
Date Installed
Fuser
Life Remaining
0%
%
50%
Fuser Roll
Life Remaining
100%
0%
Count (Pages)
%
Count (Pages)
Serial #
Avg. Toner Coverage/Color
Date Installed
Transfer Kit
Life Remaining
0%
%
50%
100%
Count (Pages)
Service Print 1
Found in the Help Pages menu;
five separate pages help you
diagnose print quality problems
(for example, if a
user-replaceable component
needs to be replaced).
Configuration Page
Phaser 740 Color Printer
®
Configuration
66
Phaser 740 and 740L Laser Printers
Found in the Help Pages menu; provides useful
information for installation and troubleshooting:
■
Printer’s name and Internet address
■
Firmware version
■
Feature set (one of three printer configurations:
Standard, Plus, or Extended)
■
Printer serial number
■
Network information
■
Printer feature status (for example, Check Print enabled)
Troubleshooting
4
Usage Profile Report
Phaser 740 Color Printer
®
Usage Profile
PhaserLink™ Printer
Management Software
Found in the Help Pages menu; provides detailed
information on consumables used, tray and media
selections, printer interventions, as well as an analysis of
usage rates. Useful for planning your consumables
ordering and tracking the average use of consumables on a
per-job basis.
Use a standard web browser to view printer status, control
printer configuration, view consumable information, and link
to online documentation via the World Wide Web.
Note: To use PhaserLink Printer Management software, the
printer must be connected to a network running TCP/IP.
Refer to the PhaserShare Networking Manual for complete
details.
Front panel
Ready
Info
Menu
Status messages
Automatically reflects a condition requiring user
intervention.
Info button
Provides useful diagnostic information (suggestions and
brief explanations) if the printer experiences a problem.
Advanced Features and Troubleshooting Manual
67
4
Troubleshooting
Color Density Samples
and
Color Reference Page
C
n
ya
es
pl e
g
am a
S eP
ty nc
si re
en efe
D rR
or lo
ol Co
C
0
-1
-8
ag
0
-1
M
-6
en
ta
-8
-4
Y
0
-1
o
ell
-6
-2
w
-8
-4
0
B
ck
la
0
-1
-6
-2
+2
-8
-4
0
+4
+6
+2
-2
-6
Color Density Samples
Included in the User Guide. Provides samples of
standard color density, used to compare to the
printer’s current settings that appear on the Color
Reference Page.
-4
0
+4
+8
-2
+2
+6
0
+1
0
+4
+8
+2
+6
0
+1
+4
+8
+6
0
+1
+8
0
+1
Color Reference Page
Found in the front panel’s Calibrate Colors
menu. Shows the printer’s current density settings
and the ranges for adjustment. Refer to “Controlling
color density” on page 119 for details.
Margin Adjust Pages
Calibrate Margins
Found in the front panel’s Calibrate Margins menu.
Provides a tool for adjusting the margins for a duplex print
and a one-sided print. Refer to “Adjusting margins” on
page 33.
-
0
+
10
1. Notice if the margins need to be
adjusted and by how much.
2. Front panel: go to the
"Calibrate Margins"menu.
0
10
-
+
3. Adjust the top margin.
4. Adjust the left margin.
5. Reprint.
0
10
-
+
PS Error Handler
68
Phaser 740 and 740L Laser Printers
Enabled in the front panel’s Printer Defaults menu.
Used to diagnose PostScript problems. When a PostScript
error occurs, an error page prints out if the error handler is
enabled.
Troubleshooting
4
Maintaining print quality
If you notice a problem with the quality of your prints, the probable solution is
replacing one of the consumable components (Toner Cartridges, Imaging Unit,
Fuser, Fuser Roll, Transfer Kit, or Main Charge Grid).
■
If the printer’s front panel message indicates replacing one or more
consumables, replace it if necessary.
■
To help you diagnose the problem (in the absence of a front panel message),
print the Consumables Page and Service Print 1 from the front panel’s
Help Pages menu. Refer to “Symptoms and solutions” on page 70 for
examples of symptoms, probable causes, and solutions.
Basic rules for troubleshooting
Where does the symptom appear?
One color only:
All four colors:
Solution
Replace the color Toner Cartridge.
Replace one of these consumables:
■
Imaging Unit
■
Fuser
■
Fuser Roll
■
Main Charge Grid
■
Transfer Kit
Refer to “Symptoms and solutions” on page 70 for more detailed symptoms and solutions.
Advanced Features and Troubleshooting Manual
69
4
Troubleshooting
Symptoms and solutions
Front Panel Messages
Symptom
Possible Causes
Solution
Power indicator is blinking
The printer is receiving, processing or
printing a job.
Wait for the job to be completed or cancel
the job.
You have entered the menu in the front
panel.
Exit the menu.
Power indicator is off
The printer is turned off, is not ready, is
disabled, or has detected an error.
Make sure that the printer is turned on. Read
the front panel message to determine the
printer’s status.
Error indicator is on
Attention is required, but not
immediately. For example, when the
front panel reads <color>:low.
Correct the condition reported by the front
panel.
Error indicator is blinking
The printer is stopped because it
detected a user-correctable error such
as an open door or a media jam.
Correct the condition reported by the front panel
(for example, close the door or clear the media
jam).
Error occurred that may be
user-correctable.
Press the Info/More button to access
information on the error condition.
Error occurred that is not
user-correctable.
Read the front panel message. If the message
includes an error number, find that number
listed in “Error codes” on page 94 and follow
any directions there for recovery.
The front panel menu exits
and returns to Ready without
anyone pressing the button.
Front-panel timeout: If no activity
occurs in 5 minutes, the front panel
returns to Ready.
Press Menu to re-enter the menu.
Front panel reports:
Jam at <Location>
Media jam.
■
To find the jam: See the front panel
message. Also, refer to the illustration on the
inside front door.
■
To clear the jam: Refer to “Clearing a media
jam” on page 97.
■
Make sure that paper or transparencies are
installed correctly and in the media-specific
tray. See page 9 for details on loading media.
■
To prevent a jam: Clean the rollers. See
page 109 for details on printing the cleaning
instructions.
Too much media is loaded in the
media tray.
Reduce the amount of media to below the
media level indicator on the media tray label.
Media is wrinkled or curled.
Change the media.
Media is too thick or too thin.
Use recommended media; refer to page 5.
For media loaded in the Multi-Purpose Tray,
make sure that you have set the Media
Thickness Switch on the printer to
accommodate thick, medium, or thin media.
Front panel reports:
MPT: <media>
The printer detects media in the
Multi-Purpose Tray and is waiting for
information on the type of media.
■
Scroll through the selections to choose the
media type you have loaded in the
Multi-Purpose Tray.
Front panel reports:
<color>:low
The indicated color Toner Cartridge is
almost empty.
■
Change the Toner Cartridge soon.
Front panel reports:
Stopped:
replace <color>
Indicated color Toner Cartridge is
empty.
Replace the indicated color Toner Cartridge
now; the printer stops until you replace the
cartridge.
70
Phaser 740 and 740L Laser Printers
Troubleshooting
4
Front Panel Messages (cont'd.)
Symptom
Possible Causes
Solution
Front panel reports:
<color> missing
A Toner Cartridge is missing.
Install the indicated color Toner Cartridge.
Front panel reports:
Imaging unit:replace
The Imaging Unit is wearing out.
Replace the Imaging Unit soon.
Front panel reports:
Imaging unit expired
The Imaging Unit is worn out.
Replace the Imaging Unit now.
Front panel reports:
Fuser:replace
The Fuser is wearing out.
Replace the Fuser soon.
Front panel reports:
Fuser expired
The Fuser is worn out.
Replace the Fuser now; although it continues to
function, the print quality is affected.
Front panel reports:
Fuser Roll:replace
The Fuser Roll is wearing out.
Replace the Fuser Roll soon.
Front panel reports:
Transfer Kit:replace
The Transfer Kit is worn out.
Replace the Transfer Kit.
Front panel reports:
Error ##
An error occurred that may be
user-correctable.
■
Press the front panel’s Info button for more
information on the problem. Press the button
labeled More for suggestions on correcting
the problem.
■
Use the information in “Error codes” on
page 94 to correct the problem.
■
If the error persists, call Service. See
page 64.
Advanced Features and Troubleshooting Manual
71
4
Troubleshooting
Print quality problems
Black-and-white prints
instead of color
In the front panel’s Printer Defaults menu, check the default setting for Print
Mode. If it is set to Black Only, change the setting to Color.
If your printer is a Phaser 740L printer (check the nameplate on the front of the printer), it
will only print in black and white until you add color with the 740LCS Color Kit.
Print shows a single color (a)
that is not uniform
Replace the color Toner Cartridge.
or
Print shows a single color (b)
with many vertical streaks
(both light and dark) of
slightly different density and
non-uniform color.
a
b
Print appears faded in a
single color.
Check the density setting: From the front panel, access the Calibrate Colors menu
and print the Color Reference Page. Compare the settings to the examples on the Color
Density Samples and, if necessary, adjust the density in the front panel. Refer to
page 119.
Replace the color Toner Cartridge soon (depending on the complexity of your prints, you
can continue to print up to 100 more pages).
A single color has a wide,
light, vertical streak.
72
Replace the color Toner Cartridge.
Phaser 740 and 740L Laser Printers
Troubleshooting
4
Print quality problems (cont'd.)
Print shows small, repeating
light or dark spots in a single
color.
Replace the color Toner Cartridge.
A single color shows a light,
repeating horizontal line.
To fix the problem:
■
Run 20-30 prints. The impression will disappear with continued time and use.
To avoid the problem:
■
Occasionally, or a day or two before installing a new Toner Cartridge, rotate the gear on
the end of the cartridge by at least a quarter turn.
Prints are missing fine-line
detail.
Replace the Imaging Unit.
Dark color spots and dark or
light streaks appear in all
colors.
Replace the Imaging Unit.
Print shows a straight, thin
and even, light vertical line in
all colors.
Replace the Imaging Unit.
Advanced Features and Troubleshooting Manual
73
4
Troubleshooting
Print quality problems (cont'd.)
Each color “bleeds” into the
color band below it (the most
visible is magenta in the
yellow band).
Replace the Imaging Unit.
A single white spot appears
in approximately the same
vertical place on the page.
Run 20-30 blank pages of paper. If the problem persists, replace the Imaging Unit.
A single, wide, light horizontal
band appears in one place on
the page (near the top) or all
colors are faded.
Wait overnight and print the Service Print 1. If print quality hasn’t changed, replace the
Imaging Unit.
74
Phaser 740 and 740L Laser Printers
4
Troubleshooting
Print quality problems (cont'd.)
Large light spot(s) appear
randomly in the print,
approximately on the same
horizontal and vertical place
or they move vertically from
one print to another.
Print several pages until the artifacts fade.
A smear in the image repeats
at the same location on the
page.
Replace the Imaging Unit.
One or more vertical, dark
and even fine lines appear on
the print through all colors.
Replace the Imaging Unit; make sure that the old Imaging Unit is not exposed to light for
more than 3 minutes.
If a new Imaging Unit does not correct the problem:
■
Put the old Imaging Unit back into the printer.
■
Repack the new Imaging Unit.
■
Replace the Fuser.
Fuser order numbers:
110 Volt: 016-1660-00
220 Volt: 016-1661-00
Advanced Features and Troubleshooting Manual
75
4
Troubleshooting
Print quality problems (cont'd.)
A piece of the printed image
is missing and reappears out
of place, approximately
129 mm (5 in.) down the
page.
■
Print 20 pages of blank pages to clean the roller.
If you still see the problem:
■
If you still see the problem:
■
The surface of the printed
image appears to have
vertical scratches (visible by
holding the print at an angle
and observing the “shine” of
the image).
Replace the Fuser Roll.
Replace the Fuser.
Replace the Fuser (depending on your quality needs, you can continue to print until the
dark vertical lines appear).
At first, the scratches appear
only on the printed image;
eventually, dark vertical
scratches appear on the
unprinted portion of the page.
Light vertical streaks appear
in all colors (most easily
visible in yellow).
Replace the Main Charge Grid. Complete instructions are packaged with the Main
Charge Grid.
Dark and wavy vertical
streaks appear in all colors.
The solution is one of the following:
76
■
Remove and reinsert the Main Charge Grid.
■
Replace the Main Charge Grid.
■
Replace the Imaging Unit.
Phaser 740 and 740L Laser Printers
Troubleshooting
4
Print quality problems (cont'd.)
The print is extremely light
with a "washed out" look.
The entire page prints in
black, including the borders.
The solution is one of the following:
■
If using a paper tray or transparency tray, make sure you have loaded the correct media
in the tray you are using.
■
If using the Multi-Purpose Tray, make sure you have selected the correct media type at
the front panel prompt.
■
Remove and reinsert the Main Charge Grid.
■
Replace the Main Charge Grid.
■
Replace the Imaging Unit.
■
Replace the Transfer Kit.
The solution is one of the following:
■
Re-insert the Main Charge Grid.
■
Replace the Main Charge Grid.
■
Repalce the Imaging Unit.
■
Call Service. See page 64.
Toner spots appear on the
back of the media.
Replace the Transfer Kit.
The page prints in black in
the image area only (the
borders are white).
Turn the printer off and back on again. If the problem persists, call Service.
See page 64.
The page is blank.
■
Remove and re-insert the Imaging Unit.
■
Turn the printer off and back on again.
■
If the problem persists, call Service. See page 64.
Advanced Features and Troubleshooting Manual
77
4
Troubleshooting
Print quality problems (cont'd.)
Thin horizontal stripes or a
“weave” pattern appears in a
complex image.
Increase the amount of memory.
Prints have dull, faded colors
■
If you are using a media tray, make sure that you have loaded the correct media in the
PAPER tray or TRANSPARENCY tray.
■
If you are using the Multi-Purpose Tray, make sure that you have selected the correct
media type in the printer’s front panel.
or
Print the image at a lower resolution.
Print the Color Reference Page from the front panel’s Calibrate Colors menu.
Check the density settings for each color and compare them to the examples on the
Color Density Samples card. (in the User Guide).
Print the Consumables Page and Service Print 1 from the front panel’s Help Pages.
■
If all colors are faded on the Test Print, the Imaging Unit may need to be replaced. Refer
to the % Remaining gauge for the Imaging Unit on the Consumables Page.
■
If one color is faded (and you have checked and/or adjusted the density setting for that
color), replace the Toner Cartridge.
Make sure that the Imaging Unit stays covered until immediately before installing it in the
printer. Exposure to light can damage the Imaging Unit and will produce light streaks or
faded prints.
Make sure that the Toner Cartridges are installed correctly.
Make sure that you use a high-quality laser paper: 60 - 90 g/m2 (16 - 24 lb.) paper in the
media trays and 75 - 150 g/m2 (20 - 39 lb.) paper with the Multi-Purpose Tray. Refer to
“All about media” on page 5 for more information.
Use only Tektronix transparencies. Tektronix does not guarantee the results of
non-Tektronix transparencies in Tektronix printers.
Try a different color correction mode.
Image is very faded or pieces
of the image are missing;
toner on the page is loose.
When using the Multi-Purpose Tray, make sure that you have selected the correct media
type in the printer’s front panel menu.
Photographic images appear
grainy
Check the front panel’s Print Quality menu. If the selected mode is Presentation,
change it to Standard.
Streaks or spots
Most spots are caused by fingerprints or dust introduced into the printer while installing
the Imaging Unit or loading media.
Make sure that the surface where you unpack the Imaging Unit, paper, and
transparencies is free of dust. Keep supplies in a covered area or a closed box.
Make sure that the Imaging Unit stays covered until immediately before installing it in the
printer. Exposure to light for more than 3 minutes can damage the Imaging Unit.
Do not touch the right side or underside of the Imaging Unit; fingerprints affect print
quality.
Make sure that the media is clean.
Make sure that you handle the media on the outside edges to avoid fingerprints.
To get rid of fingerprint spots, print a few prints (you can print any of the Help Pages in the
front panel menu).
The back of the printed page
appears dirty.
78
Toner particles have contaminated the transfer roller. This can happen if the printed
image is larger than the media (for example, when printing on envelopes). Run
10-20 prints to clean the transfer roller.
Phaser 740 and 740L Laser Printers
4
Troubleshooting
If you can’t make a print
Symptom
Printer not operating
Solution
Make sure that you plugged in the printer and turned it on.
Make sure that you connected the interface cable(s) properly.
Print Service Print 1 from the front panel to verify that the controller board is functional.
Verify that your print engine is functional by pressing the Test Print button (the blue
pushbutton in the center of the back of the printer), and holding it down for 3 seconds. If
the print engine is functional, it will print a composite-gray page.
Verify that your printer can communicate:
If you have a Macintosh
Make sure that you have the correct PPD file installed and selected and that you have
selected the printer in the Chooser. If the printer’s name does not appear in the
Chooser, your network connection may be faulty.
In the Finder, you can use the Print Window command to send a file to the printer
without using an application. If the communication link between your computer and the
printer is working, the printer produces a directory listing of the active window on the
desktop.
If you have a PC
Type this DOS command:
echo %! > port
echo showpage [Ctrl-D] > port
Where [CTRL-D] indicates pressing the D key while holding down the CTRL key.
Substitute the name of the printer port (for example LPT1:, LPT2:) for the variable port in
this command. For example, if you are testing a parallel connection on LPT1, type:
echo %! > lpt1:
echo showpage [Ctrl-D] > lpt1:
If the communication link between your computer and the printer is working, the printer
ejects a blank page. If this occurs, but you cannot print from your application or through
Windows, make sure that the appropriate driver is installed and that you have selected
the printer correctly.
Printer doesn’t appear in the
Chooser (Macintosh)
Make sure that the printer is turned on and the cables are correctly attached.
Check the termination (refer to the documentation for your network adapter or connector
for information on termination).
If you have changed the printer’s name, make sure that you have given it a unique name
(not the same as any other printer in the zone or on the network).
Make sure that the correct network is selected in either the Network or AppleTalk
Control Panel.
Advanced Features and Troubleshooting Manual
79
4
Troubleshooting
Problems with jams
Symptom
Solution
Frequent paper-picking errors Make sure that the Media Thickness Switch is set correctly for the media installed in the
Multi-Purpose Tray. Refer to page 13 for details on setting media thickness. If the printer
picks multiple sheets of paper at once, set the Media Thickness Switch to a thinner
setting.
Fan the paper or transparencies before installing them in their respective trays; this is
especially important for transparencies because they tend to stick together.
Make sure that the media is installed under the hooks at the front of the media tray.
If printing on transparencies and your printer has the Automatic Duplex/Lower Tray
Assembly, make sure that the TRANSPARENCY tray is installed in the middle tray slot.
Clean the paper-feed rollers and paper-pick rollers. Print the instructions from the
Cleaning menu in the front panel.
Frequent media jams
Make sure that you use a high-quality laser paper: 60 - 90 g/m2 (16 - 24 lb.) paper in the
media trays and 75 - 150 g/m2 (20 - 39 lb.) paper with the Multi-Purpose Tray. Refer to
“All about media” on page 5 for more information.
Make sure that the Media Thickness Switch is set correctly for the media installed in the
Multi-Purpose Tray. If the printer has frequent paper jams, set the Media Thickness
Switch to a thicker setting. Refer to page 13 for more information.
If you are using media that is 105 g/m2 (28 lb.), check if the Face Down media output
setting is selected in the driver. If it is, change the setting to Face Up. If the problem
persists, use the Multi-Purpose Tray rather than a media tray.
Use only Tektronix transparencies. Tektronix does not guarantee the results of
non-Tektronix transparencies in Tektronix printers.
Make sure that the media is installed under the hooks at the front of the media tray.
Do not overfill the media tray, as indicated by the red line on the right side of the tray.
Clean the paper-feed rollers and paper-pick rollers. Print the instructions from the
Cleaning menu in the front panel.
Media frequently wraps
around the Fuser.
Replace the Fuser Roll.
Problems with image size and position
Symptom
Solution
Off-set images
Check your application for correct image sizing.
Cut-off images
Check your application for image sizing.
Make sure that you are using the correct PPD file and have selected the correct
page size.
Make sure that the correct size media is in the media tray.
Image shifts or margins are
incorrect (Macintosh)
Make sure that you have installed the driver for this printer, or the correct PPD file onto
your Macintosh so that you can select the correct page sizes from the driver.
If printing on transparencies and your printer has the Automatic Duplex/Lower Tray
Assembly, make sure that the TRANSPARENCY tray is installed in the middle tray slot.
80
Phaser 740 and 740L Laser Printers
4
Troubleshooting
Problems with automatic duplexing
Symptom
Solution
Output is single-sided
Make sure that you have installed the Lower Tray Assembly and that the Duplex Unit is
inserted in the upper slot of the printer.
Make sure that you have loaded the paper tray with paper and installed it in the middle or
lower slot of the printer.
Make sure that you have configured your printer driver to recognize the Lower Tray
Assembly and Duplex Unit. Refer to the printer’s Setup Guide for instructions.
Make sure that you have made the selection for duplex printing, using one of these
methods (driver selections override other settings):
Frequent jams at the Duplex
Unit
■
Front Panel: Under Duplex in the Printer Defaults menu.
■
Print screen: Using a supported driver, select Print on Both Sides or 2-Sided
Printing.
Use only laser paper.
Laser paper must be between 75 - 90 g/m2 (20 - 24 lb.) in weight.
Clean the rollers inside the Duplex Unit with 90% isopropyl alcohol. Print the Cleaning
Instructions from the front panel’s Cleaning menu.
Margins on the first side and
second side of a duplex print
are not aligned
Adjust the margins using the front panel Margin Adjust menu. Instructions are
included in this menu. For more details, see page 33.
Second side of a duplex print
is upside-down
Select the correct method for binding preference in the front panel or the Print screen.
■
Long-edge binding: Page turns on the long side, regardless of image orientation.
■
Short-edge binding: Page turns on the short side, regardless of image orientation.
Refer to “Automatic duplex” on page 26 for detailed instructions.
Printed colors are not what you expected
Symptom
Solution
Prints have dull, faded colors
■
If you are using a media tray, make sure that you have loaded the correct media in the
PAPER tray or TRANSPARENCY tray.
■
If you are using the Multi-Purpose Tray, make sure that you have selected the correct
media type in the printer’s front panel.
Print the Color Reference Page from the front panel’s Calibrate Colors menu.
Check the density settings for each color and compare them to the examples on the
Color Density Samples card (in the User Guide).
Print the Consumables Page and Service Print 1 from the front panel’s Help Pages.
■
If all colors are faded on the Test Print, the Imaging Unit may need to be replaced. Refer
to the % Remaining gauge for the Imaging Unit on the Consumables Page.
■
If one color is faded (and you have checked and/or adjusted the density setting for that
color), replace the Toner Cartridge.
Make sure that the Imaging Unit stays covered until immediately before installing it in the
printer. Exposure to light can damage the Imaging Unit and will produce light streaks or
faded prints.
Make sure that the Toner Cartridges are installed correctly.
Make sure that you use a high-quality laser paper: 60 - 90 g/m2 (16 - 24 lb.) paper in the
media trays and 75 - 150 g/m2 (20 - 39 lb.) paper with the Multi-Purpose Tray. Refer to
“All about media” on page 5 for more information.
Use only Tektronix transparencies. Tektronix does not guarantee the results of
non-Tektronix transparencies in Tektronix printers.
Try a different color correction mode.
Advanced Features and Troubleshooting Manual
81
4
Troubleshooting
Printed colors are not what you expected (cont'd.)
Symptom
Solution
Image is very faded or pieces
of the image are missing;
toner on the page is loose.
When using the Multi-Purpose Tray, make sure that you have selected the correct media
type in the printer’s front panel menu.
Photographic images appear
grainy
Check the front panel’s Print Quality menu. If the selected mode is
Presentation, change it to Standard.
The Presentation print-quality selection in the front panel substitutes Presentation
mode rendering when Standard mode is selected in the driver.
Streaks or spots
Most spots are caused by fingerprints or dust introduced into the printer while installing
the Imaging Unit or loading media.
Make sure that the surface where you unpack the Imaging Unit, paper, and
transparencies is free of dust. Keep supplies in a covered area or a closed box.
Make sure that the Imaging Unit stays covered until immediately before installing it in the
printer. Exposure to light for more than 90 seconds can damage the Imaging Unit.
Do not touch the right side or underside of the Imaging Unit; fingerprints affect print
quality.
Make sure that the media is clean.
Make sure that you handle the media on the outside edges to avoid fingerprints.
To get rid of fingerprint spots, print a few prints (you can print any of the Help Pages in the
front panel menu).
The back of the printed page
appears dirty.
Toner particles have contaminated the transfer roller. This can happen if the printed
image is larger than the media (for example, when printing on envelopes). Run
10-20 prints to clean the transfer roller.
Black-and-white prints
instead of color
In the front panel’s Printer Defaults menu, check the default setting for Print
Mode. If it is set to Black Only, change the setting to Color.
If your printer is a Phaser 740L printer (check the nameplate on the front of the printer), it
will only print in black and white until you add color with the 740LCS Color Kit.
Black-and-white prints
instead of color
Macintosh users
Make sure that you are using the correct PPD file with the latest Apple LaserWriter
printer driver (version 8.3.4 or higher), which supports color PostScript.
Make sure that Color/Grayscale is selected in the Print dialog box. Some applications
require special files to print in color. Make sure that these files are properly installed. For
information, refer to the topics on the printer’s CD-ROM or the Tektronix World Wide Web
site.
Make sure that you have not selected Fast Monochrome or Premium Monochrome in
the Print Quality dialog box.
PC users
Be sure to use a driver that supports color PostScript.
If you are using Windows, make sure that the Color box in the Options dialog box is
checked. For information on the drivers, refer to the printer’s CD-ROM or World Wide
Web topics.
Make sure that you have not selected Fast Monochrome or Premium Monochrome in
the Tektronix Printer Features dialog box.
If you are not using a driver, make sure that you have not set the monochrome mode
selection code; make sure that the front panel is not set for Fast Monochrome or
Premium Monochrome.
Blue colors look too purple
82
If printed blue colors look too purple, print your document with the Vivid Color color
correction. Refer to page 118 for information on color corrections.
Phaser 740 and 740L Laser Printers
Troubleshooting
4
Print quality hints
To ensure the best print quality and the most reliable printer operation, follow these
simple guidelines:
■
Use high-quality paper and only Tektronix transparencies and glossy
coated paper.
■
Do not use any media designed for inkjet printers, especially inkjet coated
paper and inkjet transparencies. Inkjet media are coated with a substance
that may damage the Fuser; Tektronix does not furnish service for damage
or malfunction caused by the use of non-Tektronix supplies or
consumables. Tektronix coated paper and transparencies have been
specially designed for use with Tektronix Color Laser Printers.
■
Double-sided printing and specialty media will require more frequent
cleaning of the rollers and will reduce the average life of the consumables.
■
Auto-duplex only with laser bond paper that is 75 - 90 g/m2 (20 - 24 lb.).
Do not use paper that is lighter than 75 g/m2 (20 lb.); it is not opaque
enough for acceptable duplex prints.
■
Use only laser paper for automatic double-sided printing with the
Duplex Unit.
■
Keep the Imaging Unit’s light exposure to a minimum — less than
90 seconds of artificial light and no exposure to sunlight — or you may
damage the unit:
■
When installing a new Imaging Unit, keep the protective plastic sheet
on until immediately before inserting the unit.
■
If, when installing the Imaging Unit, you also need to install other
components, install the Imaging Unit last to minimize its light
exposure.
■
When changing a Toner Cartridge or clearing a media jam, make sure
that you close the printer’s right side door quickly to avoid any light
exposure to the Imaging Unit.
■
Do not leave the printer’s front door open for extended periods of time
(for example, several hours).
■
Do not touch the underside or the right side of the Imaging Unit;
fingerprints may appear on your output.
■
If your printer is a Phaser 740L printer (check the nameplate above the
front panel display), make sure that you keep the light shield in place
to protect the Imaging Unit. Only remove the light shield when adding
color to your printer.
Advanced Features and Troubleshooting Manual
83
4
Troubleshooting
Media hints
Use high-grade media. For best reliability and image-quality, always use Tektronix
media. Refer to the printer’s User Guide for ordering information. Do not use media
designed for inkjet printers; it may damage the Fuser.
Media handling
■
Make sure that the media is dust-free. Dust and dirt can result in poor
print quality.
■
Handle media with both hands at the edges to avoid creases and
fingerprints.
■
Store media in the original, dust-free package in the same environmental
conditions as the printer.
Double-sided printing
■
Automatic Duplex. Use laser paper that is between 75 - 90 g/m2 (20 - 24 lb.
bond) for opacity and feed reliability.
■
Manual Duplex with the Multi-Purpose tray. Depending on the stiffness and
smoothness of your laser paper, the printer handles paper up to 105 g/m2
(28 lb. bond). Buy a small amount first and try it.
■
Manual Duplex with specialty media. For two-sided printing on specialty
media (card stock and Tektronix glossy coated paper), only use the
Multi-Purpose Tray.
■
Duplex printing can reduce the life of the printer’s components and may
require more frequent printer cleaning.
If your printer has an Automatic Duplex/Lower Tray Assembly installed
■
Always place the Duplex Unit into the printer’s upper slot.
■
Insert the TRANSPARENCY tray in the printer’s middle tray slot.
■
Place the most frequently used paper in the PAPER tray and insert the tray
in the printer’s lower tray slot.
■
Always load specialty media (envelopes, laser labels, Tektronix glossy
coated paper, card stock) in the Multi-Purpose Tray.
■
Always set the Media Thickness Switch according to the media being used.
■
When printing labels or envelopes, make sure that you use only the
recommended types; refer to “Loading specialty media in the
Multi-Purpose Tray” on page 15 for details.
■
Printing on specialty media can reduce the life of the printer’s components
and may require more frequent printer cleaning.
Specialty media
84
Phaser 740 and 740L Laser Printers
Troubleshooting
4
Improving print speed
Relative port speed
Ethernet and Token Ring are the fastest ports, followed by the parallel port, then the
LocalTalk port.
Fastest print time
The total print time depends on the following:
■
Image complexity
■
Image size
■
Type of port used and network traffic
■
Printer’s memory configuration
■
Print quality mode selected
■
Color correction mode selected
■
If Image Smoothing is activated
■
Number of non-resident fonts used
Advanced Features and Troubleshooting Manual
85
4
Troubleshooting
Printed colors are not what you expected
■
Select another Color Correction option in a supported driver and print
your image again; refer to page 118 for more information on color
correction.
■
If you are not using a supported driver and are sharing the printer with
other users on a network, another user may have changed the printer’s
default color correction.
■
If you use the driver’s Use Printer Setting option and printed colors are
not what you expected, check the following:
■
Check the printer’s color density settings in the front panel
Calibrate Colors menu. You may need to adjust one or all of the
colors. Refer to “Controlling color density” on page 119 for details.
■
A selection may have been made in the front panel’s TekColor
Correction menu.
■
A color correction utility file may have been downloaded to the printer.
Refer to “Color corrections” on page 118 for details on how these
settings affect prints made from a driver.
86
Phaser 740 and 740L Laser Printers
4
Troubleshooting
Printing PANTONE Colors
If printer-specific PANTONE Colors are not printing as expected, make sure that you
are printing without any color corrections selected. Refer to “PANTONE® Color
Files” on page 130 for more information.
There are many variables in process reproduction of colors generated by your
printer, any one of which may affect the quality of the PANTONE Color simulation,
including:
■
Type of media used
■
Print quality mode selected
■
Effective final resolution
■
Dot structure/halftones
■
Density of the toner colors
Using the Tektronix halftone screens
Tektronix halftone screens are designed for Tektronix printers, and improve print
quality over application-set halftone screens. The Setscreen Off (SCRENOFF.PS)
utility file redefines some PostScript operators, such as the setscreen, setcolorscreen
and sethalftone. When downloaded to the printer, this file prevents applications from
overriding the Tektronix proprietary halftone screens.
Macintosh file names
PC file names
Setscreen On
SCREENON.PS
Setscreen Off
SCRENOFF.PS
Apple Printer Utility
Refer to “Using the files on the printer’s CD-ROM” on page 135 for instructions on
using these files.
Advanced Features and Troubleshooting Manual
87
4
Troubleshooting
Selecting page sizes in Windows applications
In some Windows applications, you can select printer page sizes in a Print Setup
dialog box accessed from the File menu. If you use a Print Setup dialog box to select
the printer from your application, some page sizes may not be visible in the list.
If the printer page size you want to use is not visible in the list, do the following:
Windows 3.1
1.
From the Main window, open the Control Panel and double-click the
Printers icon.
2.
In the Printers dialog box, select your printer in the list.
3.
Click the Setup button.
4.
In the Setup dialog box, select the page size you want and click OK.
5.
Return to your application. If you open the Print Setup dialog box again
from within your application, the page size selection may be blank. The
page size you just selected in the driver is still selected, it is just not visible
in the list.
6.
Print as usual.
NOTE
If you open the Print Setup dialog box from within an application, and the page size
selection is blank, the blank represents the page size last selected from the printer
driver through the Control Panel. You can leave the page size selection blank and
print as usual, or you can select a page size from the list.
Windows 95
88
1.
In the taskbar on your screen, click the Start icon; a menu appears.
2.
Move the cursor over Settings; another menu appears.
3.
In the menu, click Printers; the Printers window appears.
4.
In the Printers window, select your printer’s icon. From the File menu,
select Properties.
5.
Click the Paper tab.
6.
Choose a page size, and click OK.
7.
Return to your application.
Phaser 740 and 740L Laser Printers
Troubleshooting
4
Fonts printing incorrectly from Windows
If fonts are printing incorrectly from Windows, make sure that you installed the
correct printer with the supported driver and PostScript printer description
file (ppd).
If you are not sure which printer configuration you have, print the Configuration
Page from the front panel’s Help Pages menu; it lists whether your printer has the
Standard, Plus, or Extended feature set, as well as the amount of memory installed
and other useful information.
Feature set
PostScript printer description file (ppd)
Standard*
Tektronix Phaser 740
Plus
Tektronix Phaser 740 with Plus Features
Extended
Tektronix Phaser 740 with Extended Features
* The Standard feature set refers to two printer models: Phaser 740L printer and
Phaser 740 printer.
Advanced Features and Troubleshooting Manual
89
4
Troubleshooting
Sharing the printer on a network
Driver, utility files, and front panel interactions
If your printer is shared on a network, you can affect prints made by others when
you download a utility file or change the printer’s default settings using the
printer’s front panel menus or PhaserLink Printer Management software.
■
When you print from a supported driver with any print feature selection
except Use Printer Setting, the driver selection overrides front panel
selections or downloaded utility files for prints made from the driver.
■
When you print from a supported driver with the Use Printer Setting
option, your images are printed with either a previously downloaded
utility file or the default front panel menu selections.
■
When you print from a non-supported driver, your images are printed
with either a previously downloaded utility file or the default front panel
menu selections.
■
If the colors on your prints are not what you expected, and your system
administrator has disabled some of the printer’s front panel menus, use
one of these methods to determine what settings are in effect:
■
Ask your system administrator whether a utility file has been
downloaded to the printer.
■
Print the Configuration Page from the front panel Help Pages menu
to see the current color correction selection.
■
Use PhaserLink Printer Management software to view the current
printer defaults.
If the Apple Printer Utility does not work (AppleTalk)
If your printer is connected through a print server, you can only use the Apple Printer
Utility to download PostScript utility files.
90
Phaser 740 and 740L Laser Printers
Troubleshooting
4
Startup page prints even though it is disabled
If the printer detects a non-fatal error at power-up (for example, faulty printer ports
and some memory failures), the Startup Page prints, even if you have disabled it. In
this case, the page contains one or more of the error messages listed in the following
table. Depending on your needs, you may not need to call for service immediately.
Error messages on the Startup Page
Message
Description
Parallel Port failed
The named port is not working. The other ports can still
be used.
I/O Card failed
SCSI Port failed
DRAM SIMM x failed
One of the memory SIMMs is not working. In this message,
x indicates the number of the SIMM that failed. Since the
printer’s base memory is still working, the printer can still be
used, but throughput may suffer.
Advanced Features and Troubleshooting Manual
91
4
Troubleshooting
PostScript printing errors
If your printer reports a PostScript error when printing from Adobe PageMaker,
Adobe FreeHand, QuarkXPress, or Canvas, you may be using an older or incorrect
version of the PostScript Printer Description File (PPD). Refer to the printer’s Setup
Guide for instructions on installing printer description files.
1.
Use the most current printer description file. To determine the date of the
file you are using, do the following:
Macintosh users:
■
Select a printer description file.
■
From the File menu, choose Get Info. Make a note of the file’s version
date.
Windows 3.1 users:
■
In the File Manager, check a printer description file’s creation date.
■
Make a note of the file’s version date.
Windows 95 users:
2.
92
■
In the Windows Explorer, check a printer description file’s creation
date.
■
Make a note of the file’s version date.
Check the Tektronix web site (www.tek.com/Color_Printers) to see if the
printer description files you have are the most recent. If they are not, you
can download the newer files from the web. Refer to “On-line support” on
page 63.
Phaser 740 and 740L Laser Printers
4
Troubleshooting
Enabling the PostScript error handler
The error handling utility helps diagnose problems when a job doesn’t print; it
provides a PostScript error-handling function to help determine the cause of some
PostScript printing problems. When the error handler is enabled, PostScript errors
and other status information are printed. This utility is useful for debugging
PostScript code.
1.
In the printer’s front panel, press Menu.
2.
Press <---- or ----> until the front panel displays this message:
Printer Defaults
<------->
3.
Press Menu.
4.
Scroll to this message:
Error Handler
<------->
5.
Menu
Menu
Press Menu; this message appears:
Error Handler: disabled *
<------->
Menu
The * indicates the current selection; disabled is the factory default.
6.
Press <---- or ----> until the front panel displays this message:
Error Handler: enabled
<------->
OK
7.
Press OK.
8.
Press
until the front panel reads Ready.
After turning on the error handler, resend the print job; the printer produces an error
page.
NOTE
Windows users: The Windows error handler overrides the front panel error handler.
To use the front panel error handler, you must disable the Windows error handler as
well as enable the front panel error handler. Go to the Windows PostScript tab and
uncheck the box Print PS Error Info.
Advanced Features and Troubleshooting Manual
93
4
Troubleshooting
Error codes
If the printer’s front panel displays a message Error XX, find the error code in this
table and follow the instructions for resolving the problem.
Error
User Corrective Action
Error 01
■
Remove and re-install black Toner Cartridge, then turn the printer
off and on.
■
Replace black Toner Cartridge, then turn the printer off and on.
■
If problem persists, check www2.tek.com/merlin/tko and/or
contact Service.
■
Remove and re-install cyan Toner Cartridge, then turn the printer
off and on.
■
Replace cyan Toner Cartridge, then turn the printer off and on.
■
If problem persists, check www2.tek.com/merlin/tko and/or
contact Service.
■
Remove and re-install magenta Toner Cartridge, then turn the
printer off and on.
■
Replace magenta Toner Cartridge, then turn the printer off and on.
■
If problem persists, check www2.tek.com/merlin/tko and/or
contact Service.
■
Remove and re-install yellow Toner Cartridge, then turn the printer
off and on.
■
Replace yellow Toner Cartridge, then turn the printer off and on.
■
If problem persists, check www2.tek.com/merlin/tko and/or
contact Service.
Error 05, 10, 11,
12, and 13
■
Turn the printer power off, then on.
■
If problem persists, check www2.tek.com/merlin/tko and/or
contact Service.
Error 20
■
Remove and re-install Imaging Unit (make sure that Imaging Unit
is locked in place). Turn the printer off, then on.
■
Remove and re-install Main Charge Grid. Turn the printer off, then
on.
■
Remove and re-install Transfer Kit. Turn the printer off, then on.
■
Remove and re-install each of the Toner Cartridges. Turn the
printer off, then on.
■
Replace Main Charge Grid. Turn the printer off, then on.
■
Replace Imaging Unit (make sure that Imaging Unit is locked in
place). Turn the printer off, then on.
■
Replace Transfer Kit. Turn the printer off, then on.
■
Replace the Toner Cartridges. Turn the printer off, then on.
■
If problem persists, check www2.tek.com/merlin/tko and/or
contact Service.
Error 02
Error 03
Error 04
94
Phaser 740 and 740L Laser Printers
4
Troubleshooting
Error
User Corrective Action
Error 21, 22, 30,
and 32
■
Remove and re-install Imaging Unit (make sure that Imaging Unit
is locked in place). Turn the printer off, then on.
■
Replace Imaging Unit (make sure that Imaging Unit is locked in
place). Turn the printer off, then on.
■
If problem persists for Error 30, clean the sensor. See page 110.
■
If problem persists, check www2.tek.com/merlin/tko and/or
contact Service.
■
Check for jammed paper throughout the paper path (especially in
paper feeder).
■
Remove and re-install paper feeder and Transfer Kit. Turn the
printer off, then on.
■
If problem persists, check www2.tek.com/merlin/tko and/or
contact Service.
■
Check for jammed paper in the Fuser. Re-install Fuser. Turn the
printer off, then on.
■
Make sure that you have the correct Fuser for your local printer
power supply:
Error 33
Error 40, 41, 42,
and 43
Error 50, 51
Error 60
Error 61
Error 62
Error 63
■
110-Volt Fuser
P/N 016-1660-00
■
220-Volt Fuser
P/N 016-1661-00
■
Replace Fuser. Turn the printer off, then on.
■
If problem persists, check www2.tek.com/merlin/tko and/or
contact Service.
■
Turn the printer off, then on.
■
If problem persists, check www2.tek.com/merlin/tko and/or
contact Service.
■
Remove the media from the Multi-Purpose Tray. Turn the printer
off, then on.
■
Reinstall the media. Make sure you do not overfill the tray.
■
If problem persists, check www2.tek.com/merlin/tko and/or
contact Service.
■
Remove and re-install each Toner Cartridge. Turn the printer off,
then on.
■
Replace each Toner Cartridge. Turn the printer off, then on.
■
If problem persists, check www2.tek.com/merlin/tko and/or
contact Service.
■
Check for jammed paper throughout the paper path (especially in
paper feeder and Fuser).
■
Remove and re-install Fuser. Turn the printer off, then on.
■
Slide out and re-insert paper feeder. Turn the printer off, then on.
■
Replace the Fuser. Turn the printer off, then on.
■
If problem persists, check www2.tek.com/merlin/tko and/or
contact Service.
■
Remove and re-install Imaging Unit. Turn the printer off, then on.
■
Replace Imaging Unit. Turn the printer off, then on.
■
If problem persists, check www2.tek.com/merlin/tko and/or
contact Service.
Advanced Features and Troubleshooting Manual
95
4
Troubleshooting
Error
User Corrective Action
Error 70, 71, and 72
■
Turn the printer off, then on.
■
If problem persists, check www2.tek.com/merlin/tko and/or
contact Service.
■
Remove and re-install Imaging Unit. Turn the printer off, then on.
■
Replace Imaging Unit. Turn the printer off, then on.
■
If problem persists, check www2.tek.com/merlin/tko and/or
contact Service.
■
Remove and re-install Fuser. Turn the printer off, then on.
■
Replace Fuser. Turn the printer off, then on.
■
If problem persists, check www2.tek.com/merlin/tko and/or
contact Service.
Error 80, 81, 82, 83,
and 84
■
Turn the printer off, then on.
■
If problem persists, check www2.tek.com/merlin/tko and/or
contact Service.
Error 01p through
Error 47p
■
Make sure that installed memory DIMM(s) are compatible with
printer’s image processor board and that they are installed in the
proper slot(s).
■
If problem persists, check www2.tek.com/merlin/tko and/or
contact Service.
Error 73
Error 74
96
Phaser 740 and 740L Laser Printers
4
Troubleshooting
Clearing a media jam
If the printer has frequent media jams, make sure that you follow these guidelines:
■
Always use high-quality laser paper, recommended labels, and Tektronix
transparencies, glossy paper, and fabric transfer media.
■
Make sure that you load specialty media only in the Multi-Purpose Tray
and that you set the Media Thickness Switch to the correct setting for the
media used.
■
To prevent jams, clean the printer’s rollers. See “Occasional cleaning” on
page 107 for details.
If a media jam occurs, the front panel reports Jam at <Location> on the display’s
first line. The <Locations> are the various sensors throughout the paper path,
listed as A through E. The second line of the display directs you to the location; for
example, Open left side door. Inside the printer’s front door is a label showing
the location for each jam.
Advanced Features and Troubleshooting Manual
97
4
Troubleshooting
Jam at A
Solution 1
1.
Open the left side door (if your printer has a Lower Tray Assembly
installed, open the upper left side door).
2.
Remove the complete piece of jammed media.
2
1
0236-24
Solution 2
1.
Remove the media tray (if your printer has a Lower Tray Assembly
installed, remove the upper media tray).
2.
Remove the complete piece of jammed media from inside the printer.
1
A4
R
PE
PA
2
0236-25
98
Phaser 740 and 740L Laser Printers
Troubleshooting
4
Jam at B
Solution 1
1.
Open the lower left side door.
2.
Remove the complete piece of jammed media.
1
2
0236-22
Solution 2
1.
Remove the selected media tray (middle or lower media tray).
2.
Remove the complete piece of jammed media from inside the printer.
r
r
tte
Leper
A/Pa
r
tte
A/Leper
tte
Leper
A/Pa
r
tte
Leper
A/Pa
1
Pa
l
ga
Le per
2
Pa
0236-23
Advanced Features and Troubleshooting Manual
99
4
Troubleshooting
Jam at C
CAUTION
The Fuser is hot; to avoid personal injury, handle only the areas marked in blue. If
desired, open the front door and wait for the Fuser to cool before touching it.
1.
Remove the Fuser:
a. Open the printer’s front door.
b. Turn the small blue thumbscrew counterclockwise to unlock the Fuser.
c. Slide the Fuser out of the printer.
a
b
c
0236-26
2.
Remove the Fuser Roll:
a. Press out on the two tabs to unlock the Fuser Roll.
b. Lift the Fuser Roll out of the Fuser and set it aside.
a
b
0236-27
100
Phaser 740 and 740L Laser Printers
Troubleshooting
3.
Turn the Fuser’s large blue knob clockwise or counterclockwise to release the
jammed media.
4.
Remove the complete piece of jammed media from the Fuser.
4
3
4
5.
0236-31
Re-insert the Fuser Roll into the Fuser (press firmly to snap it into place);
re-install the Fuser.
Advanced Features and Troubleshooting Manual
101
4
Troubleshooting
Jam at D
Solution 1
CAUTION
The Fuser is hot; to avoid personal injury, handle only the areas marked in blue. If
desired, open the front door and wait for the Fuser to cool before touching it.
1.
Check the exit opening for media that has jammed and folded like an
accordion. It is especially difficult to see if the media is transparency film.
2.
Open the front door to access the Fuser.
3.
Pull open the access door (above the plastic output tray); the media is
visible.
4.
On the Fuser, turn the large blue knob counterclockwise.
5.
Remove the media from inside the access door.
4
3
r
ette
r
pe
A/L
Pa
2
0236-32
CAUTION
If the Fuser knob will not turn, do not force it or you may damage the Fuser.
Instead, remove the Fuser and Fuser Roll; turn the Fuser’s large blue knob to
release the jammed media.
102
Phaser 740 and 740L Laser Printers
Troubleshooting
4
Solution 2
CAUTION
The Fuser is hot; to avoid personal injury, handle only the areas marked in blue. If
desired, open the front door and wait for the Fuser to cool before touching it.
1.
Open the front door and the right side door.
2.
Turn the Fuser’s large blue knob counterclockwise to release the jammed
media.
3.
Remove the jammed media from the right side of the printer.
3
1
2
0236-36
Advanced Features and Troubleshooting Manual
103
4
Troubleshooting
Jam at E
Solution 1
1.
Remove the jammed media from the output tray.
2.
Open and close the printer’s front door to clear the error message in the
front panel.
r
ette
r
pe
A/L
Pa
0236-33
Solution 2
1.
Pull open the access door (above the plastic output tray) and remove
the media.
2.
Open and close the printer’s front door to clear the error message in the
front panel.
er
ettr
pe
A/L
Pa
0236-34
104
Phaser 740 and 740L Laser Printers
Troubleshooting
4
Jam at Multi-Purpose
1.
Remove all media in the Multi-Purpose Tray.
2.
Remove the complete piece of jammed media from the Multi-Purpose Tray.
0236-35
3.
Make sure that you set the Media Thickness Switch for the media that you
are using.
4.
Re-insert the media in the Multi-Purpose Tray.
5.
Open and close the printer’s front door to clear the error message in the
front panel.
Advanced Features and Troubleshooting Manual
105
4
Troubleshooting
Jam at Duplex Unit
1.
Remove the Duplex Unit.
2.
Open the Duplex Unit and remove the jammed media.
If paper is not in the Duplex Unit, open the right side door; paper may be
jammed there.
3.
Close the Duplex Unit; press down to make sure that it snaps shut.
4.
Reinsert the Duplex Unit into the printer’s upper slot.
2
1
3
4
0236-40
106
Phaser 740 and 740L Laser Printers
Troubleshooting
4
Occasional cleaning
CAUTION
When using isopropyl alcohol for cleaning, make sure that the alcohol is at least
90% pure, obtainable from your local pharmacy. (Never use rubbing alcohol or
alcohol with additives; it can damage the printer.) You can also use pre-soaked
alcohol wipes (order number 006-7824-01).
The printer’s cleaning kit consists of these items:
■
Cleaning tray
■
Alcohol wipes
■
Plastic bottle for isopropyl alcohol
■
Instructions for printing the cleaning procedure
33100-49
Advanced Features and Troubleshooting Manual
107
4
Troubleshooting
Regularly scheduled cleaning is not necessary for this printer. However, if
your printer experiences frequent media jams, clean these printer parts:
Paper-pick rollers (a)
■
■
Use the cleaning tray with 90% pure isopropyl alcohol.
Refer to the front panel’s Cleaning Instructions page.
Paper-feed rollers (b) on the Lower Tray Assembly
■
■
Use a lint-free cloth with 90% pure isopropyl alcohol.
Refer to the front panel’s Cleaning Instructions page.
Duplex Unit
■
■
Use a lint-free cloth with 90% pure isopropyl alcohol.
Refer to the front panel’s Cleaning Instructions page.
Sensor
■
■
Use a dry lint-free cloth.
Refer to the instructions on page 110.
a
b
0236-29
108
Phaser 740 and 740L Laser Printers
Troubleshooting
4
Printing the cleaning page
The printer contains instructions for cleaning the rollers and Duplex Unit.
1.
At the printer’s front panel, press Menu.
2.
Scroll to Cleaning. Press Menu; this message appears:
Print Instructions
<----->
Print
3.
Press Print.
Phaser 740 Color Printer
®
Clean Pick Rollers
1
3
2
4
5
90%
opyl
Isopr ol
alcoh
Ready
Info
Cleaning
<--->
Select Tray
<--->
r
Pape
Upper
<--
A/Letter
Paper
R
R
PAPE
A4
PAPE
A4
-->
A4
Legal
Paper
6
7
8
9
A/Letter
Paper
A/Letter
Paper
rency
A4
Transpa
Select Tray
<--->
Select Tray
<--->
Paper
Multi-Purpose
Clean 4 Feed Rollers
Clean Duplex Unit
1
Select Tray
<--->
Legal
Lower
<--->
Middle
<--->
2
3
1
4
2
90%
pyl
Isopro l
alcoho
90%
opyl
Isopr ol
alcoh
er
A/Lett
Paper
Legal
Paper
Follow the instructions on the cleaning page to clean the pick rollers, the feed rollers,
and the Duplex Unit rollers.
Advanced Features and Troubleshooting Manual
109
4
Troubleshooting
Cleaning the sensor
If your printer’s front panel displays Error 30, clean the sensor inside the printer.
1.
Turn the printer off and open the printer’s front door.
2.
Remove the Imaging Unit:
a. Loosen the two thumbscrews by turning them counterclockwise.
b. Turn the lower lever 180˚ counterclockwise.
c. Slide the Imaging Unit out of the printer and cover it to protect it from
light exposure.
a
b
0236-39
3.
Use a dry, lint-free cloth to wipe the sensor (inside the slot).
9698-64
4.
Re-insert the Imaging Unit.
5.
Close the printer’s front door and turn on the printer.
Cleaning other rollers
When you clean any of the other rollers in the printer, always use a lint-free cloth.
CAUTION
Do not clean the transfer roller; alcohol and pressing on the roller can damage the
roller and cause print-quality problems.
110
Phaser 740 and 740L Laser Printers
Chapter
5
Printer Management
PhaserLink™ Printer Management software
PhaserLink Printer Management software is a printer management tool that uses
World Wide Web technology to provide printer information and functionality:
■
Job status
■
Printer usage
■
Routine troubleshooting
■
Configuration of printer settings
PhaserLink requires a TCP/IP connection. To access PhaserLink information, enter
your printer’s Internet address in a web browser. The PhaserLink interface appears
on your computer’s screen.
For detailed information on PhaserLink Printer Management software, refer to
“Printer Management” on the printer’s CD or web site. Or enter this address in your
web browser:
www.tek.com/Color_Printers/products/phaserlink.html
Advanced Features and Troubleshooting Manual
111
5
Printer Management
Usage Profile
Usage Profile provides a proactive strategy for service, maintenance, and
administration of your printer. You can keep track of most printer parameters in
more detail than even PhaserLink provides.
Information in the Usage Profile Report includes:
■
Remaining life of consumables
■
Paper versus transparency usage
■
Percent coverage by job or printer history
■
Number and location of media jams
■
Media tray usage
■
Number of pages printed
Phaser 740 Color Printer
®
Usage Profile
Print the Usage Profile report from your printer’s front panel; it is located in the
Help Pages menu.
In addition, you can easily arrange electronic mail notification so that your system
administrator or supplies ordering agent receives timely information on error
conditions or supplies status. This feature allows you to predict consumable
ordering for remote locations. Three types of error conditions are reported:
■
For the designated operator, system administrator or service provider
■
■
■
■
■
For the system administrator
■
■
Toner low
Toner out
Empty media tray
Percentage of toner coverage by job or printer history
Printer configuration
For the service provider
■
Error conditions requiring hardware service repair
For detailed information on Usage Profile Reports and email notification, refer to
“Printer Management” on the printer’s CD or web site.
112
Phaser 740 and 740L Laser Printers
5
Printer Management
Job Accounting
The printer stores a log file containing information about jobs printed. The file is a
list of job accounting records. Each record contains fields such as user name, job
name, pages printed, job times, and ink used. Job accounting is available through
the PhaserShare Administrator and PhaserLink Printer Management software.
For more information on Job Accounting, see the PhaserShare Networking Manual on
the printer’s CD-ROM or web site.
Advanced Features and Troubleshooting Manual
113
5
Printer Management
Enabling and disabling the Startup Page
You can choose to have a Startup Page print each time the printer is turned on or
reset, or you can disable the Startup Page. There are three methods for
enabling/disabling the Startup Page:
From PhaserLink Printer Management software
Refer to the PhaserShare Networking Manual for information on using your World
Wide Web browser to access the printer.
From utility files
Download one of the following files from the printer’s CD-ROM or diskettes:
■
Macintosh Use the Apple Printer Utility (refer to page 135 for instructions).
■
PC Use utility files STARTPG.PS (enables), NOSTRTPG.PS (disables);
refer to page 138 for downloading instructions.
From the printer’s front panel
1.
Press Menu; the printer displays the following message:
Help Pages
<------->
2.
Menu
Scroll to the following message:
Printer Defaults
<------->
Menu
3.
Press Menu.
4.
Scroll to the following message:
Startup Page
<------->
Menu
5.
Press Menu.
6.
Scroll to the following message:
Startup Page:Disabled
<------->
OK
114
7.
Press OK.
8.
Press
until Ready appears.
Phaser 740 and 740L Laser Printers
Printer Management
5
Changing the Energy Star timeout
■
When the printer is idle for the time set in the Energy Star front panel
menu, the printer cools down completely. When the printer exits the
Energy Star mode, it is ready to print in about 90 seconds.
■
The Energy Star default is set to 1 hour. After an hour of inactivity, the
printer begins a cool-down cycle that requires a 90-second warm-up period
before being ready to use again.
■
Increasing the Energy Star value from 1 hour keeps the printer ready for
printing and eliminates the warm-up period. For typical office
environments, set the value to 3 hours.
■
For optimum printing performance and best toner economy, leave the
printer turned on overnight and during weekends.
To increase the timeout value :
1.
Press Menu on the front panel; the following message appears:
Help Pages
<------->
2.
Scroll to the Printer Defaults and press Menu; the printer displays the
following message:
Startup Page
<------->
3.
Menu
Scroll to Energy Star Timeout and press Menu; the printer displays the
following message:
Timeout:1 hrs
<------->
4.
Menu
OK
Scroll until the desired setting is reached.
Change the Energy Star Timeout from its default value (1 hour) to a
maximum value: Press <----.
5.
Press OK.
6.
Press
until Ready appears.
Advanced Features and Troubleshooting Manual
115
5
Printer Management
Protected mode for the front panel menu
System administrators can control user access to the front panel menus with the
following utility files (refer to page 135 for instructions on dowloading utility files):
Macintosh utility files:
■
Menu Short (limits menu access)
■
Menu Long (expands menus)
PC utility files:
■
MENUSHRT.PS (limits menu access)
■
MENULONG.PS (expands menus)
The “short” utility files limit the menu items displayed on the front panel thus
preventing users from changing front panel settings that may affect the prints of
other users. Users instead select printing features — such as color corrections —
through their applications only. In the protected mode, users can still print the
Consumables Page, Configuration Page, Startup Page, and Demonstration Page.
The “long” utility files reset the front panel to display full menus and allow full
access to the settings.
If you used the Menu Short or MENUSHRT.PS file to limit the front panel menus, you
can temporarily restore the full menus:
116
■
Press and hold Menu; press
■
Scroll the menus: Press <---- or ---->.
■
When you press
Phaser 740 and 740L Laser Printers
.
again, the front panel returns to the shortened form.
Chapter
6
Using Color
Print-quality modes
Mode
Resolution
(dots-per-inch)
Printing speed
on laser paper
(pages-perminute)
Description
Fast
Monochrome
600 x 600 dpi
16 ppm
■
Fastest gray scale printing.
■
Recommended for documents
containing large amounts of black
text.
Fast Color
600 x 600 dpi
■
Fastest full-color output.
■
When printing raster image data or
color graphics, this mode provides
excellent output using CMY toners.
■
Not recommended for documents
containing large amounts of black
text, which can have a brownish
hue.
Color
4 ppm
■
Smoothest and brightest
large-area fills.
Monochrome
16 ppm
■
Useful for printing paper copies of
overhead presentations.
Color
4 ppm
■
General-purpose mode for
full-color printing.
Presentation
Standard
600 x 600 dpi
600 x 600 dpi
5.3 ppm
Monochrome
16 ppm
Premium
Monochrome
1200 x 1200 dpi
Monochrome
8 ppm
■
Highest quality monochrome (gray
scale).
Premium
1200 x 1200 dpi
Color
2 ppm
■
Requires the Plus Features set
(option FP, order number Z740FP).
Monochrome
8 ppm
■
Highest-quality color prints.
■
Near-photographic detail.
■
If you select Premium mode but
the printer does not have the Plus
Features set and sufficient
memory installed, prints are made
in Standard mode.
Advanced Features and Troubleshooting Manual
117
6
Using Color
Color corrections
The printer provides TekColor Dynamic Correction, which consists of the following
color correction modes:
Color correction mode
Description
Front panel
selection
Driver selection
Automatic
Automatic
Default setting. Automatically selects the optimum
color correction for speed, vividness, and saturation.
SWOP
SWOP Press
Specification for Web Offset Publications. Typically
used to match U.S. press standards.
Euroscale
Euroscale Press
Used to match equivalent Imation Matchprint®
proofs.
Commercial
Commercial Press
Used to match commercial Imation Matchprint®
proofs.
Toyo
Toyo
Used to match commercial Toyo printing inks on
coated paper.
DIC
DIC
Used to match Dai Nippon printing inks on coated
paper.
None
None
No correction made to colors.
Vivid Color
Vivid Color
Produces the brightest possible colors.
sRGB Display sRGB Display
Adjusts color to closely approximate the colors on a
standard display screen.
—
Use Printer Setting
Uses the color correction mode specified in the
printer’s front panel setting rather than any printer
driver setting.
Monochrome*
—
Leaves gray as is; converts RGB and CMYK to pure
gray.
Raw RGB*
—
Leaves RGB as is; converts CMYK and gray to RGB.
Raw CMYK*
—
Leaves CMYK as is; converts RGB and gray to
CMYK.
* Available only with a downloadable utility file.
NOTE
If your printer is on a network and you have changed the front panel settings, tell
other users on the network. The front panel printer settings affect all prints made
with non-Tektronix drivers.
For information on color education, printing ideas, personalized email subscription,
and access to colorize.com, visit the Color Connection web site:
www.colorconnection.tektronix.com
118
Phaser 740 and 740L Laser Printers
Using Color
6
Controlling color density
The printer’s front panel lets you adjust the density of toner applied to media,
compensating for the changes in color intensity that occur as components age.
Follow these steps to adjust the color density.
Print the Color Reference Page
1.
On the front panel, press Menu. Scroll through the selections until the
display reads:
Calibrate Colors
<--- ---> Menu
2.
Press Menu. Scroll to Adjust each color. Press Menu again; the display
reads:
Reference Page
<--- ---> Print
3.
Press Print.
The Color Reference Page shows the current density setting for each color,
indicated by the dashed line and the numeric value (–10 to +10) next to
each color. The page also shows the ranges that you can select in the front
panel. In this example, the density setting for each color is the default, 0.
Color Reference Page
Cyan
Magenta
Yellow
Black
-10
-10
-10
-10
-8
-8
-8
-8
-6
-6
-6
-6
-4
-4
-4
-4
-2
-2
-2
-2
0
0
0
0
+2
+2
+2
+2
+4
+4
+4
+4
+6
+6
+6
+6
+8
+8
+8
+8
+10
+10
+10
+10
9698-17.color
Advanced Features and Troubleshooting Manual
119
6
Using Color
4.
Compare the printer’s current density on the Color Reference Page with
the Color Density Samples (found in the printer’s User Guide).
a. Place the Color Reference Page on at least two sheets of clean white
paper in a well-lighted area.
b. Align the Color Density Samples over the Color Reference Page.
C
0
-1
n
ya
es
pl e
g
am a
S eP
ty nc
si re
en efe
D rR
or lo
ol Co
C
-8
0
-1
ta
en
ag
M
-6
-8
-4
Y
0
-1
el
w
lo
-6
-2
-8
-4
0
B
2
ck
la
0
-1
-6
-2
+
-8
-4
4
0
+
-6
-2
+
6
2
+
-4
0
+
8
4
+
-2
+
2
6
10
+
+
4
0
+
+
8
+
10
6
2
+
+
4
+
8
+
6
10
+
+
8
+
10
+
33100-02
c. Decide which blocks on the Color Reference Page most closely matches
the density of each color sample. Make a note of the value (–10 to +10)
for each color; you will need this to adjust the colors in the next
procedure.
120
Phaser 740 and 740L Laser Printers
Using Color
6
Adjust the colors
1.
Use the Calibrate Colors menu in the printer’s front panel to adjust
the density according to the values you recording in the previous
procedure. Scroll to Adjust Each Color and press Menu.
Adjust cyan:+1
<------->
2.
*
OK
■
The current setting for each color is indicated by an asterisk.
■
To change the setting, press <--- to decrease or ---> to increase the
color adjustment. Refer to the table on the next page for information on
these settings.
After changing the density setting for any or all colors, reprint the Color
Reference Page:
■
The dashed line reflects the new settings.
■
In this example, the density for each color is set to a different value.
Color Reference Page
Cyan
Magenta
Yellow
Black
-4
-6
-2
-4
-9
0
-9
-2
-7
+2
-7
0
-5
+4
-5
+2
-3
+6
-3
+4
-1
+8
-1
+6
+1
+10
+1
+8
+3
+3
+10
+5
+5
+7
+7
+9
9698-18.color
Advanced Features and Troubleshooting Manual
121
6
Using Color
This table shows the selections available in the Calibrate Colors menu.
Calibrate Colors menu selections
Menu item*
What it does
How it works
Adjust light/dark
<---- ----> Menu
Lightens or darkens all toner
colors.
■
Press Menu.
Lightens or darkens all toner
colors.
■
To lighten colors, press
<-- (the number
decreases in 1-point
steps); then press OK.
■
To darken colors, press
--> (the number
increases in 1-point
steps); then press OK.
■
Press Menu.
■
Press Print.
Lighter/Darker:+0 *
<---- ----> OK
The current Light/Dark setting
reflects the average value of the
four separate density settings.
Each increase adjusts all four
density values up or down the
same amount. The available
adjustment range is limited so
that no single color exceeds the
±10 value limit.
Adjust each color
<---- ----> Menu
Controls the color density for
each color independently.
Color Reference Page Prints a sample of the current
<---- ----> Print
density settings and a range of
settings for each color.
Adjust <color>:
<---- ----> Menu
Enters the menu to calibrate a
single color.
■
Press Menu.
Adjust <color>:+0 *
<---- ----> OK
Calibrates the indicated color.
■
To lighten this color
toner, press <-- (the
number decreases in
1-point steps); then
press OK.
■
To darken this color
toner, press --> (the
number increases in
1-point steps); then
press OK.
■
Press Menu; then press
Confirm.
Reset adjustments
<---- ----> Menu
Resets the color calibration to
the default settings.
* An asterisk (*) indicates the current setting.
122
Phaser 740 and 740L Laser Printers
Using Color
6
Printing the Color Sampler Charts
Overview
Color sampler charts are colored rectangles with each color’s component values;
they help you select colors in an application that can be reproduced on your printer.
Component values are percentages of each color — CMYK (Cyan, Magenta, Yellow,
Black), RGB (Red, Green, Blue), or HSB (Hue, Saturation, Brightness) — that
combine to make a particular color.
Advanced Features and Troubleshooting Manual
123
6
Using Color
Color charts
■
Which color chart you print and use depends on how your application
selects color. For information on color selection, refer to the application’s
documentation, then print one or more of the color sampler charts.
■
Each color sampler chart is several pages long; print them in panels and
connect them to form a wall chart or place in a binder for easy reference.
Color sampler chart descriptions
Color sampler chart
Number
of pages
Utility
file
Front
panel
selection
CMYK Sampler
Cyan, magenta, yellow, and
black color model
18
X
X
RGB Sampler
Red, green, and blue color
model
12
X
X
HSB Sampler
Hue, saturation, and
brightness color model
12
X
NOTE
To print the PANTONE Color sampler chart, refer to “Printing the PANTONE® Color
Chart” on page 133.
124
Phaser 740 and 740L Laser Printers
Using Color
6
Printing samplers from a Macintosh
NOTE
Use the same color correction to print the chart and to print from your application.
Any other color correction selection in the driver causes colors to print differently
than expected.
Installing color correction files
1.
From the printer’s CD-ROM, run the Installer application. Select Custom
Install.
2.
In the dialog box, select Printer Utilities and Samplers; click Install. Go to
the next topic, “Downloading a color correction file”.
Selecting a color correction file
Select a color correction file in one of three ways: the front panel, PhaserLink
Software, or download a PostScript utility file. Color correction files include:
■
Automatic
■
Simulate Display
■
Vivid Color
■
Commercial Press
■
Euroscale Press
■
SWOP Press
■
No Color Correction
■
DIC
■
Toyo
Downloading a color correction file
1.
From your computer’s hard disk, open the PhaserTools folder.
2.
Double-click Apple Printer Utility; a Printer Selector dialog box appears:
■
Under AppleTalk Zones, select your printer’s zone.
■
Under Printers, select your printer.
■
Click Open Printer.
3.
From the File menu, select Send PostScript File.
4.
Open the Printer Utilities folder and select a color correction file.
5.
Click Add.
6.
Click Send.
Advanced Features and Troubleshooting Manual
125
6
Using Color
Printing a color sampler chart
1.
From your computer’s hard disk, open the PhaserTools folder.
2.
Double-click Apple Printer Utility; a Printer Selector dialog box appears:
■
Under AppleTalk Zones, select your printer’s zone.
■
Under Printers, select your printer.
■
Click Open Printer.
3.
From the Utilities menu, select Send PostScript File.
4.
Open the PhaserTools folder. Open the Samplers folder; select a color
sampler chart; click Add.
5.
Click Send.
6.
For future reference, write the name of the color correction that you used
on the first page of the chart.
Printing the desired color from an application
126
1.
Using the color sampler chart that you printed earlier, select the desired
colors.
2.
From your application, apply the desired colors in your document.
3.
Print your document; select the same color correction that you used to
print the color sampler chart.
Phaser 740 and 740L Laser Printers
Using Color
6
Printing samplers from a PC
NOTE
Use the same color correction to print the chart and to print from your application.
Any other color correction selection in the driver causes colors to print differently
than expected.
Installing color correction files
1.
From the printer’s CD-ROM, run setup.exe. Select Custom Install.
2.
In the dialog box, select Printer Utilities, select a printer driver, select
Samplers; click Install. Go to the next topic, “Downloading a color
correction file”.
Downloading a color correction file
1.
2.
From the computer’s hard disk, open the PHSRTOOL directory. Open the
PHSR740 subdirectory; select a color correction file:
■
AUTOMATC.PS
■
DISPLAY.PS
■
VIVDCOLR.PS
■
COMRCIAL.PS
■
EUROSCAL.PS
■
SWOPRESS.PS
■
NOCORECT.PS
■
DIC.PS
■
TOYO.PS
Send to the printer the desired color correction file:
■
PC users: Use the DOS COPY command.
■
Workstation users: Send a color correction file to the printer as you
would any PostScript file.
Advanced Features and Troubleshooting Manual
127
6
Using Color
Printing a color sampler chart
1.
Open the PHSRTOOL directory. Open the SAMPLERS subdirectory.
2.
Send to the printer the desired color sampler chart:
3.
■
PC users: Use the DOS COPY command.
■
Workstation users: Send the file to the printer as you would any
PostScript file.
For future reference, write the name of the color correction that you used
on the first page of the chart.
Selecting a color correction in an application
128
1.
Using the color sampler chart that you printed earlier, select the desired
colors.
2.
From your application, apply the desired colors in your document.
3.
Print your document; select the same color correction that you used to
print the color sampler chart.
Phaser 740 and 740L Laser Printers
Using Color
6
Printing a color sampler chart from the front panel
NOTE
The HSB (Hue, Saturation, Brightness) color sampler chart and the PANTONE
Color sampler chart cannot be printed from the front panel. To print a PANTONE
Color chart, refer to “Printing the PANTONE® Color Chart” on page 133.
1.
Decide which color correction to use; refer to the topic, “Color corrections”
on page 118.
2.
When the Ready message appears in the printer’s front panel, press Menu;
this message appears:
Help Pages
<------->
3.
Menu
Press <---- or ---->; scroll to the following message:
TekColor Correction
<------->
Menu
4.
Press Menu; this message appears:
TekColor:None
<------->
*
OK
The asterisk (*) indicates the current selection.
5.
Scroll to the desired color correction, then press OK.
6.
Press
7.
Press Menu twice; this message appears:
until Ready appears.
Menu Map
<------->
Print
8.
Scroll to RGB Color Sampler or CMYK Color Sampler.
9.
Press Print.
10. For future reference, write the name of the color correction that you used
on the first page of the chart.
Selecting a color correction in an application
1.
In an application — using the colors on the sampler chart — select the
desired colors; apply the colors in your document.
2.
Print your document; select the same color correction that you used to print
the color sampler chart.
Advanced Features and Troubleshooting Manual
129
6
Using Color
PANTONE® Color Files
For the latest information on color libraries, visit the Tektronix web site at
www.tek.com/Color_Printers/ or contact your local Tektronix reseller.
PANTONE Color files for your printer include color library files for specific
applications and a PANTONE Color sampler chart.
Methods of printing PANTONE® Colors
If you are printing:
See the following instructions:
Proofs with no spot colors for a 4-color
press
“PANTONE® Colors from color selection
books” on page 131.
Proofs with one or more spot colors and
black (no process colors)
“Printer-specific PANTONE® Colors” on
page 130.
Proofs using spot and process colors for
output on a 5+ color press
“Printer-specific PANTONE® Colors” on
page 130.
“PANTONE® Colors from color selection
books” on page 131.
Proofs; final work to be printed on a
Phaser printer
“Printer-specific PANTONE® Colors” on
page 130.
Printer-specific PANTONE® Colors
Your printer can produce process color simulations of PANTONE Spot Colors.
Use the following instructions when printing proofs for these types of print jobs:
130
■
One or more spot colors and black (no process colors) for final output on a
printing press.
■
Spot colors and process colors for final output on a 5+ color printing press.
■
Spot colors for final output on your Phaser printer.
1.
Print a copy of the PANTONE Color chart; see “Printing the PANTONE®
Color Chart” on page 133.
2.
Within an application, apply process colors in your document; use the
individual color reference numbers on the sampler chart.
3.
Print your document; select these printer settings in a driver, or from the
front panel, or with a downloadable utility file (driver settings override all
other selections):
■
Color correction:
None
■
Print quality:
Standard
■
Media:
Paper
Phaser 740 and 740L Laser Printers
Using Color
6
For final output on a color printing press
For colors to be printed as a process color (no spot colors), follow these steps:
1.
Open the application.
2.
Before separating the file for printing press plates, replace the printer’s
PANTONE process Colors with standard PANTONE Colors.
PANTONE® Colors from color selection books
In some applications, you can select colors from PANTONE Color selection books.
These colors can be proofed on your Phaser printer before final output on a printing
press.
Use the following instructions when printing proofs for print jobs with these
specifications:
■
Final output on a 4-color printing press (no spot colors).
■
Spot colors and process colors for final output on a 5+ color printing press.
1.
From an application, select PANTONE Colors; use individual color values
from a PANTONE Colors selection book.
2.
Print your document; select the Commercial Press color correction. (Proof
colors may not be completely accurate, but PANTONE Colors will be
printed correctly on a printing press.)
3.
When you are satisfied with the proof, the file can be separated for printing
press plates without adjustment to the file.
Advanced Features and Troubleshooting Manual
131
6
Using Color
Installing the PANTONE® Color files
Macintosh
1.
From the printer’s CD-ROM, use the Installer application.
2.
From the Custom Install window, install the following:
■
PANTONE® Color Files
■
Printer Utilities
PC
1.
From the printer’s CD-ROM, run setup.exe. Select Custom Install.
2.
From the Custom Install window, install the following:
■
■
132
PANTONE® Color Files
Printer Utilities
Phaser 740 and 740L Laser Printers
Using Color
6
Printing the PANTONE® Color Chart
Macintosh
Printing individual pages from Acrobat Reader
1.
You will need to install Acrobat Reader if you want to print individual
pages from the PANTONE® Color chart. Insert the CD-ROM in your
computer’s drive, go to the Manuals folder, and install Acrobat Reader onto
your computer’s hard disk; follow on-screen instructions.
2.
After Acrobat Reader is installed, open the PhaserTools folder on
your hard disk. Open the Pantone Files folder. Double-click the
PANTONE® Phaser 740.pdf file.
3.
View and print pages from the color sampler chart file. For best results,
print on paper.
■
From a supported driver (such as LaserWriter 8): Print your
document with the following selections.
■
From a nonsupported driver: Print your document with the following
front panel selections or downloadable utility files.
■
Color correction:
None
■
Print quality:
Standard
■
Media:
Paper
NOTE
Print only with the selections listed above; other selections cause PANTONE Colors
to print differently than expected.
Printing the entire chart
■
Use the Apple Printer Utility to download to the printer the
PANTONE® Phaser 740.ps file. This PostScript file contains necessary color
correction and print quality information.
■
For best results, print the chart on paper.
Advanced Features and Troubleshooting Manual
133
6
Using Color
PC
Printing individual pages from Acrobat Reader
1.
You will need to install Acrobat Reader if you want to print individual
pages from the PANTONE® Color chart. Insert the CD-ROM in your
computer’s drive, go to the Manuals directory, and install Acrobat Reader
onto your computer’s hard disk; follow on-screen instructions.
2.
After Acrobat Reader is installed, open the PANTONE directory on your
hard disk. Double-click the PANT740.pdf file.
3.
View and print pages from the color sampler chart file.
■
From a supported driver (such as the Tektronix driver for Windows
3.1 or the AdobePS 4 driver for Windows 95):
Print your document with the following selections.
■
From a nonsupported driver:
Print your document with the following front panel selections or
downloadable utility files.
■
Color correction:
None
■
Print quality:
Standard
■
Media:
Paper
NOTE
Print only with the selections listed above; any other selections cause PANTONE
Colors to print differently than expected.
Within an application, using the colors on the chart, select PANTONE Colors in your
document.
Printing the entire chart
1.
Print the PANTONE Color chart by sending the PANT740.PS file to the
printer; use one of the following methods:
■
PC users: Use the DOS COPY command.
■
Workstation users: Send the file to the printer as you would any
PostScript file.
2.
For best results, print the chart on paper.
3.
For future reference, write the name of the color correction that you used
on the first page of the chart.
Within an application, using the colors on the chart, create PANTONE Colors in your
document.
134
Phaser 740 and 740L Laser Printers
Chapter
7
Using Printer Utilities
In addition to using the printer’s front panel or the options in a supported driver, the
printer’s utility files offer another method for changing the way the printer operates.
In some cases, a selection can only be made with a utility file.
Utility files control print features such as color correction and enabling or disabling
the Startup Page. However, printer features that are selected from a driver override
utility file settings and front panel settings.
There are three ways to install utility files:
■
From the printer’s CD-ROM
■
From Tektronix’ ftp site
■
From Tektronix’ World Wide Web site
Using the files on the printer’s CD-ROM
Downloading files from a Macintosh
Using the Apple Printer Utility to download files
All PostScript utility files and fonts on the printer’s CD-ROM can be downloaded to
the printer with the Apple Printer Utility.
NOTE
If your printer is connected through a print server, you can only use the Apple
Printer Utility to download PostScript utility files.
Advanced Features and Troubleshooting Manual
135
7
Using Printer Utilities
1.
From the printer’s CD-ROM, run the Installer application. Select Custom
Install. Select Printer Utilities.
2.
From your computer’s hard disk, open the PhaserTools folder. Open the
Printer Utilities folder.
3.
From the PhaserTools folder, double-click Apple Printer Utility.
4.
In the Printer Selector dialog box, make the following selections:
■
Under AppleTalk Zones, select your printer’s zone.
■
Under Printers, select your Phaser printer.
■
Click Open Printer.
5.
From the File menu, select Send PostScript File; the Select the PostScript
files to download dialog box appears.
6.
Select the folder location of the PostScript file(s) that you want to
download.
7.
Select a utility file. Click Add.
8.
Click Send.
9.
At the prompt Save PostScript output as, you are asked for a file
name for saving printer output. Use the default name given in the edit box
or type a new name. (Printer output includes status messages generated
by the printer reporting such conditions as out of paper.)
10. Click Save.
11. If no output is returned by the printer, the Apple Printer Utility displays a
dialog box; click Continue. If output is returned by the printer, you won't
see this dialog box.
Check your computer’s hard disk for the message file created by the utility.
136
Phaser 740 and 740L Laser Printers
Using Printer Utilities
7
Using the Apple Printer Utility to perform other tasks
In addition to downloading PostScript files and fonts, you can use the
Apple Printer Utility to perform the following specialized tasks:
Turning on/off the Startup Page
1.
From the PhaserTools folder, double-click Apple Printer Utility.
2.
In the Printer Selector dialog box, make the following selections:
■
Under AppleTalk Zones, select your printer’s zone.
■
Under Printers, select your Phaser printer.
■
Click Open Printer.
3.
Click the arrow next to Printer Preferences; a list of options appears.
4.
Click the arrow next to Startup Page.
5.
Click one of the following:
6.
■
On:
Prints a Startup Page each time the
printer is turned on or reset.
■
Off:
Stops the Startup Page from
automatically printing.
Click Send.
Changing the printer’s AppleTalk name
1.
From the PhaserTools folder, double-click Apple Printer Utility.
2.
In the Printer Selector dialog box, make the following selections:
■
Under AppleTalk Zones, select your printer’s zone.
■
Under Printers, select your Phaser printer.
■
Click Open Printer.
3.
Click the arrow next to Printer Preferences; a list of options appears.
4.
Click the arrow next to Name.
5.
In the text box, type the new printer name.
6.
Click Send.
Advanced Features and Troubleshooting Manual
137
7
Using Printer Utilities
Downloading files from a PC
Windows 3.1
1.
From the printer’s CD-ROM, run setup.exe. Select Custom Install. Select
Printer Utilities.
2.
From your computer’s hard disk, open the PHSRTOOL directory. Open the
PHSR740 subdirectory.
3.
Select the utility file you want to send to the printer, for example RESET.PS.
4.
From the File menu, select Copy; the Copy dialog box appears with the
utility file you selected listed in the From field.
5.
In the To field, type the port your printer is connected to. For example,
type LPT1: for a parallel port connection. Click OK.
6.
If the Confirm File Replace dialog box appears, click Yes to continue; the
file is downloaded to the printer.
If your printer is connected to an optional Novell NetWare or TCP/IP network,
follow the instructions provided with your network software.
Windows 95 / Windows 98
1.
From the printer’s CD-ROM, run setup.exe. Select Custom Install. Select
Printer Utilities.
2.
Select the utility file you want to send to the printer, for example RESET.PS.
3.
In the taskbar on your screen, click Start.
4.
In the menu that appears, select Programs.
5.
Select MS-DOS Prompt.
■
Change directory to the PHSRTOOL directory.
■
If your printer is connected to the parallel (LPT) port, type the
following command (where x is 1, 2, or 3):
COPY RESET.PS LPTx:
■
138
If your printer is connected to an optional Novell NetWare or TCP/IP
network, follow the instructions provided with your network software.
Phaser 740 and 740L Laser Printers
Using Printer Utilities
7
Windows NT
1.
From the printer’s CD-ROM, run setup.exe. Select Custom Install. Select
Printer Utilities.
2.
Select the utility file you want to send to the printer, for example RESET.PS.
3.
In the taskbar on your screen, click Start.
4.
In the menu that appears, select Programs.
5.
Select MS-DOS Prompt.
■
Change directory to the PHSRTOOL directory.
■
If your printer is connected to a network, type the following command:
lpr -S <IP Address> -P PS RESET.PS
■
If your printer is connected to an optional Novell NetWare or TCP/IP
network, follow the instructions provided with your network software.
Advanced Features and Troubleshooting Manual
139
7
Using Printer Utilities
Downloading files from the Tektronix World Wide Web site
Tektronix has a site on the World Wide Web that you can reach from a web browser,
at the following address:
www.tek.com/Color_Printers/
At the Tektronix Color Printer home page, explore options such as customer support
documents and new product information. New and updated information is always
being added, so check the web site frequently.
Use a web browser such as Netscape Navigator, and follow these steps.
1.
Start your web browser and enter the following address:
www.tek.com/Color_Printers/support/software.html
140
2.
From the pull-down menus, select your printer, computer, and type of file.
3.
Select the files you need; they are downloaded to your computer.
Phaser 740 and 740L Laser Printers
7
Using Printer Utilities
Downloading files from the Tektronix ftp server
Utility files included on the printer’s CD-ROM let you set up the printer from UNIX
and VMS workstations to select between media trays, print quality modes, color
correction modes and other features. If you don’t have the means to transfer these
files from the CD-ROM, you can request files from the Tektronix anonymous ftp
server.
If you can exchange electronic mail with other Internet sites, you can access the
Tektronix ftp server. From this server you can retrieve driver and utility files and
color printer information.
Log onto the Tektronix ftp server and download utility files:
1.
At the system prompt, type the following:
ftp ftp.tek.com
The system responds:
Name (ftp.tek.com:<login name>) :
2.
Type: anonymous
Press Return.
The system responds:
Guest login ok, send your complete e-mail address as
password.
3.
Enter your e-mail address. Press Return.
4.
Change directories to your printer-specific directory:
cd Color_Printers/UNIX/Phaser_740/utilities
5.
Download the utility files; type:
mget *
The system prompts you for each file in the directory, to which you
respond y (yes) or n (no).
6.
Exit the ftp session: type quit or bye; press Return.
Advanced Features and Troubleshooting Manual
141
Chapter
8
Connecting Peripheral
Devices
Your printer’s optional SCSI (Small Computer System Interface) port is used for
connecting external hard disk drives and scanners — all are SCSI devices.
The Plus, Duplex, and Extended configurations of the printer include support for
SCSI devices; Standard configurations of the printer require the Plus Features option
(option FP, order number Z740FP).
The printer supports up to seven SCSI devices, as long as each has a unique SCSI ID
number (any number between 0 – 6) and the final device in the “daisy chain” is
appropriately terminated. Devices can be connected in any combination of model
and storage capacity.
SCSI peripheral devices
Device
Uses
Tektronix external SCSI hard disk
drives
■
Storing downloaded fonts, data, and programs.
■
Temporary storage during job collation.
ZDISK
■
SCSI hard disk is included on the Extended
configuration of the printer.
Scanners
■
Turns your printer into a convenient color copier.
■
For a list of supported scanners, contact your local
Tektronix reseller or visit the Tektronix web site:
www.tek.com/Color_Printers/
Advanced Features and Troubleshooting Manual
143
8
Connecting Peripheral Devices
Connecting SCSI devices
Required items
■
A SCSI peripheral cable for each SCSI device.
■
The printer uses a SCSI-2, 50-pin connector.
■
One SCSI cable terminator, unless one of the SCSI devices has an internal
terminator.
To order supplies and accessories, contact your local dealer or visit the Tektronix
web site at www.tek.com/Color_Printers/supplies.
012-1465-00
SCSI-2 HD to SCSI-1 LD cable
50-pin high-density plug to 50-pin
low-density plug;
2.0 meters (6.56 feet)
Connects the printer’s SCSI port to a hard disk drive or a scanner SCSI
port.
012-1299-00
SCSI-1 LD to Macintosh SCSI
cable
50-pin low-density plug to
Macintosh SCSI 25-pin plug
Combine with 013-0297-00 to connect the printer’s SCSI port to a hard
disk drive with Macintosh SCSI 25-pin plug.
013-0297-00
SCSI-1 LD to SCSI-2 HD adapter
SCSI adapter: converts 50-pin
low-density plug to 50-pin
high-density plug
Use with either 012-1465-00 or 012-1299-00 to convert a low-density
SCSI connection to a high-density SCSI connection.
Connection overview
■
144
Determine which SCSI device has which SCSI ID number:
■
The printer is SCSI ID 7.
■
For the SCSI devices, select SCSI ID numbers 0 – 6.
■
Turn off the printer.
■
Turn off the SCSI device.
■
Connect SCSI cables.
■
Check termination.
■
Connect a SCSI device:
■
Tektronix hard disk
■
Recommended scanner
■
Turn on the SCSI device.
■
Turn on the printer.
■
Initialize the hard disk drive.
Phaser 740 and 740L Laser Printers
Connecting Peripheral Devices
8
Connecting one SCSI device
CAUTION
To avoid damaging components, before you connect or disconnect a SCSI cable,
turn off the printer, then turn off the SCSI device.
1.
Turn off the printer and the SCSI device.
2.
On the SCSI device, set a unique SCSI ID number (0 – 6; the printer is 7).
3.
Connect the SCSI device to the printer:
a. Connect the SCSI cable to the SCSI device; you will need a high-density
SCSI connector.
b. Check termination (not required if the SCSI device has a built-in
terminator).
■
The printer has an internal terminator.
■
The printer must always be at one end of the chain with a
terminator (or a device with an internal terminator) at the other end.
■
Most SCSI hard disks are shipped with an internal terminator that is
active.
■
If the SCSI device does not have an internal terminator, add one.
NOTE
Devises that require power from another device (TERMPWR pin 38) may not
terminate properly.
■
For scanner’s termination, refer to its documentation.
c. Connect the SCSI cable to the printer.
PhaserShare“
Ethernet Card
3c
2
10Base2
TX
RX
Link
10Base-T
SCSI
3a
3b
0236-50
4.
Turn on the SCSI device first, and then turn on the printer.
5.
If you have a SCSI hard disk, see “Initializing a formatted SCSI device” on
page 147, and “Enabling and disabling SysStart Job execution” on page 148.
Advanced Features and Troubleshooting Manual
145
8
Connecting Peripheral Devices
Connecting multiple SCSI devices
CAUTION
To avoid damaging components, before you connect or disconnect a SCSI cable,
turn off the printer and all SCSI devices.
Before you turn on the printer, turn on the SCSI devices.
1.
Turn off the printer first, then turn off the SCSI devices.
2.
For each SCSI device, set a unique SCSI ID number (0 – 6; the printer is 7).
3.
Connect the SCSI devices to the printer:
a. Connect the SCSI cables to the SCSI devices; you will need a
high-density SCSI connector.
b. Check termination:
4.
■
The printer has an internal terminator.
■
The printer must always be at one end of the chain with a
terminator (or a device with an internal terminator) at the other
end.
■
Most SCSI hard disks are shipped with an internal terminator that
is active.
■
Place SCSI devices at the end of the SCSI chain, making sure that no
other SCSI devices are terminated (only the last device on the daisy
chain). If you are connecting multiple hard disks and most hard
disks are internal terminated, you will need to de-activate the
terminators in all devices except for the last device on the daisy
chain.
■
For scanner’s termination, refer to its documentation.
Connect the SCSI cables to the printer.
PhaserShare“
Ethernet Card
4
2
10Base2
TX
RX
Link
10Base-T
SCSI
SCSI
3a
5.
146
3b
0236-51
If you have a SCSI hard disk, download the Enable/Disable utility file to it;
refer to “Using Printer Utilities” on page 135.
Phaser 740 and 740L Laser Printers
Connecting Peripheral Devices
8
Initializing a formatted SCSI device
Most external hard disks are formatted at the factory and only need to be initialized.
Macintosh users
1.
From the printer’s CD-ROM, run the Installer application. Select Custom
Install. Select Printer Utilities. From your computer’s hard disk, open the
PhaserTools folder. Open Printer Utilities.
2.
In the Chooser, select your printer.
3.
From the PhaserTools folder, double-click Apple Printer Utility. Download to
the printer the Initialize Printer Disks file.
PC and workstation users
1.
From the printer’s CD-ROM, run setup.exe. Select Custom Install. Select
Printer Utilities. From your computer’s hard disk, open the PHSRTOOL
directory. Open the PHSR740 subdirectory.
2.
Use one of the following methods to send to the printer the INITDISK.PS
file:
■
PC users: Use the DOS COPY command.
■
Windows NT users: Send the INITDISK.PS file to the printer by typing
the following at the DOS prompt:
lpr -S <IPaddress> -P PS INITDISK.PS
■
Workstation users: Send the file to the printer as you would any
PostScript file.
Advanced Features and Troubleshooting Manual
147
8
Connecting Peripheral Devices
Enabling and disabling SysStart Job execution
■
You may load a startup (Sys/Start) file onto an external hard disk. The
Sys/Start job file is similar to an init file: When you turn on the printer, the
file executes — providing that Sys/Start has been enabled through a control
file downloaded to the printer.
■
With multiple disks, only one disk can contain a Sys/Start file.
If the Sys/Start file contains an error, the printer ignores the remainder of
the file and may not start up as expected.
You can also control SysStart Job execution from the printer’s front panel Printer
Defaults menu, using the SCSI Startup Mode option.
Macintosh users
1.
From the printer’s CD-ROM, run the Installer application. Select Custom
Install. Select Printer Utilities. From your computer’s hard disk, open the
PhaserTools folder.
2.
From the PhaserTools folder, double-click Apple Printer Utility.
3.
Double-click Apple Printer Utility; a Printer Selector dialog box appears:
■
Under AppleTalk Zones, select your printer’s zone.
■
Under Printers, select your printer.
■
Click Open Printer.
4.
From the Utilities menu, select Send PostScript File.
5.
Open the PhaserTools folder. Open the Printer Utilities folder; select
SysStartJob; click Add.
6.
Click Send.
PC and workstation users
1.
From the printer’s CD-ROM, run setup.exe. Select Custom Install. Select
Printer Utilities. From your computer’s hard disk, open the PHSRTOOL
directory. Open the PHSR740 subdirectory.
2.
Select one of the following files:
■
■
3.
148
SYSTART.PS
Enables automatic execution of the
SysStart job.
NOSYSTRT.PS
Disables automatic execution of the
SysStart job.
Use one of the following methods to send to the printer the desired file:
■
PC users: Use the DOS COPY.
■
Windows 3.1 users: In the File Manager, use the Copy command.
■
Workstation users: Send a file to the printer as you would any
PostScript file.
Phaser 740 and 740L Laser Printers
Chapter
9
Using Your Printer
with a Scanner
Overview
By attaching a recommended scanner to your printer, you can use the printer as a
color copier. Settings for copies are made at the printer’s front panel. For example,
you can specify the number of copies, reduce or enlarge prints, adjust the color
saturation, and select color, gray scale, or black-and-white copying.
For more information, refer to the following topics:
■
“Connecting Peripheral Devices” on page 143.
■
“Making copies” on page 150.
■
“Using the front panel Copier Menu” on page 152.
■
“Placing and scaling images” on page 154.
NOTE
For a list of supported scanners, contact your local Tektronix reseller, or visit the
Tektronix web site.
Advanced Features and Troubleshooting Manual
149
9
Using Your Printer with a Scanner
Making copies
Copying a single page
Making a copy with your scanner and printer is similar to making a copy with a
photocopier:
1.
Raise the scanner’s document cover.
2.
Place the original image face-down on the scanner’s glass; position the
image in your scanner according to your scanner’s instructions.
3.
At the printer’s front panel, press Copier; the printer displays the
following message:
# of Copies
Menu
---->
Copy
Press Copy to make a print of your original or, if you have other settings
to change, go on to the next step.
4.
Scroll to the following menus as needed by pressing the arrow button.
■
■
■
■
■
■
Color Mode
Lighten/Darken
Color Saturation
Zoom
Scan Area
Select Tray
Refer to “Using the front panel Copier Menu” on page 152 for details
on each of these menus.
5.
To enter the individual submenus, press Menu. Scroll to the appropriate
selections within those menus.
6.
Press Copy.
7.
To return to the previous submenu, press
message, press
twice.
once. To return to the Ready
NOTE
If you return to the top level of the printer menu without saving your settings as
default settings, you will lose your copier settings.
8.
After making the appropriate selections, press Copy.
The image is transferred to the printer. The first copy normally takes
30 to 60 seconds. The subsequent copies are output at the printer’s rated speed.
150
Phaser 740 and 740L Laser Printers
Using Your Printer with a Scanner
9
Copying multiple pages with an Auto-Document Feeder
If your scanner is equipped with an Auto-Document Feeder (ADF), you can copy an
entire set of originals at one time and produce multiple, collated copies.
1.
Make sure that no originals are on the scanner bed.
2.
Insert the stack of originals in the ADF (refer to your scanner’s
documentation).
3.
At the printer’s front panel, press Copier; the printer displays the
following message:
# of Copies
Menu
---->
Copy
Press Copy to make a print of your original or, if you have other
settings to change, go on to the next step.
4.
Scroll to the following menus as needed by pressing the arrow button.
■
■
■
■
■
■
Color Mode
Lighten/Darken
Color Saturation
Zoom
Scan Area
Select Tray
Refer to “Using the front panel Copier Menu” on page 152 for details
on each of these menus.
5.
To enter the individual submenus, press Menu. Scroll to the appropriate
selections within those menus.
6.
Press Copy.
7.
To return to the previous submenu, press
message, press
twice.
once. To return to the Ready
NOTE
If you return to the top level of the printer menu without saving your settings as
default settings, you will lose your copier settings.
8.
Press Copy.
Pages are loaded and copied one at a time, and output the number of times
you requested in Step 3.
If your printer has Quick Collate capability (requires Plus Features; order
number Z740FP), the copies are automatically collated when output.
Advanced Features and Troubleshooting Manual
151
9
Using Your Printer with a Scanner
Using the front panel Copier Menu
The printer allows you to control the settings listed in the table below. From the
printer’s Help Pages menu, select Menu Map to print a Copier Menu.
Copier menu setting
Purpose
# of Copies
Selects up to 999 copies. To change the desired number, press
<--- or --->.
Press down and hold <--- or ---> to auto-increment the value.
Release the button when the desired number of copies is
displayed.
Color Mode
Selects the type of color reproduction from the following:
■
Color Image: For full-color images. The image is reproduced
with as accurate as possible color matching.
■
Color Text: For images with colored text, line art or charts. The
image is reproduced in full color, but text colors are accentuated
and scanning occurs at a higher resolution to maintain text
definition.
■
Gray Scale: For copying or creating monochrome images. The
image is reproduced in shades of gray.
■
Black and White: The image is reproduced in full white and full
black only. Especially suitable for copying line drawings.
Lighten/Darken
Lightens or darkens your prints on a scale of –10 (lightest) to
+10 (darkest).
Color Saturation
Brightens or increases the saturation of all colors or reduces the
saturation (add black) on a scale of –10 (blackest) to +10 (most
saturated, brightest). Zero, the default, is neutral.
Zoom
Enlarges or reduces the size of the copy image from
approximately 25% to 1000% of the original’s image size,
depending on your scanner. The default setting is 100%. To
change the scale value, press <--- or --->.
Press down and hold <--- or ---> to auto-increment the value.
Release the button when the desired number of copies is
displayed.
For additional information on using the scaling function to enlarge
and reduce copies, refer to “Placing and scaling images” on
page 154.
Scan Area
Select Tray
152
Selects the size of your original image or input.
■
The options available (for example, Letter, Legal, Tabloid, A3)
will depend on the scan area of your scanner.
■
Tray Size, the default selection, copies an area equal to the size
of the media in the selected tray. If the media in the tray is larger
than the area the scanner can image, it will scan the largest
possible area and scale the image up to fit the media, without
distortion.
Selects the media tray from which your copy or output will be
printed.
■
The options available will depend on the number of media trays
in your printer.
Save Default
■
Changes the printer’s copier menu default settings and saves
your own settings for the kinds of copies you typically make.
Reset Factory Defaults
■
Sets the defaults to the printer’s original selections.
Phaser 740 and 740L Laser Printers
Using Your Printer with a Scanner
9
Copier Menu
Press Copier
# of Copies
Exit
Menu
Copy
Color Image
Color Text
Color Mode
Exit
Menu
Grayscale
Black / White
Copy
Lighten / Darken
Exit
Menu
Exit
Menu
Copy
Color Saturation
Copy
Zoom
Exit
Menu
Copy
Scan Area
Exit
Menu
Legal
Tabloid
A3
Upper
Middle
Lower
MPT
Copy
Select Tray
Exit
Tray Size
Letter
A4
Copy
OK
Save Defaults
Exit
OK
Copy
Reset Factory Defaults
Exit
OK
Scanner-specific
Copy
Requires Lower Tray Assembly
0236-64
Advanced Features and Troubleshooting Manual
153
9
Using Your Printer with a Scanner
Placing and scaling images
Copying at 100% scale
When you copy originals at 100% scale, the copy image is the same size as the
original. Note however, that printers are typically unable to print to the
extreme edges of the print media; the area in which a printer can print is
called its “printable area.” When you make a copy at 100% scale, if any part
of the original image extends beyond the printer’s printable area it is
cropped. You can see this effect by performing the following experiment:
1.
Original print Find an original that has information extending to its
edges.
2.
Original on the scanner’s glass Place the original face-down on the
glass in your scanner. Lower the document cover. At the printer’s
front panel, press Copy. Refer to “Making copies” on page 150 for
instructions on using the printer’s front panel to make copies.
3.
Copy print
Note that the image is not printed at the copy’s edges.
1
2
3
0236-58
The next example, “Copying to fit full-bleed images,” shows how you can
work around this problem.
154
Phaser 740 and 740L Laser Printers
9
Using Your Printer with a Scanner
Copying to fit full-bleed images
If your original’s image extends to its outer edges — often called a full-bleed
image — and you wish to copy the entire image, set Zoom to approximately 95%.
The full image will be printed, at a slightly reduced scale, within the printer’s
maximum printable area.
1.
Original print Find a full-bleed original.
2.
Original on the scanner’s glass Place the original on the scanner glass.
Using the front panel controls, set Zoom to approximately 95% (you will
need to experiment to determine the scaling value that works best with
your printer). Lower the document cover. At the printer’s front panel,
press Copy. Refer to “Making copies” on page 150 for instructions on using
the printer’s front panel to make copies.
3.
Copy print
Note that the entire image now fits, at a slightly reduced scale,
entirely within the printer’s printable area.
1
2
3
0236-57
Advanced Features and Troubleshooting Manual
155
9
Using Your Printer with a Scanner
Scaling images using Zoom
You can reduce or enlarge an original image using the Zoom function.
1.
Original print
2.
Original on scanner’s glass
3.
Copy print
Find a small, full-bleed original image.
Place the original face-down in your scanner.
Use the front panel menu to set the Zoom to a value such as 200%. Lower
the document cover. At the printer’s front panel, press Copy.
The image is enlarged on the copy print and it is shifted
slightly into the printer’s printable area. The right side of the image did not
fit within the printable area.
1
2
3
0236-59
Scaling images using Scan Area
If your original is a standard size (Letter, A4, etc.), you can use the Scan Area
function to automatically scale the image up or down to fit the media in the selected
tray.
156
1.
Place the original face-down in your scanner. Lower the document cover.
2.
In the front panel Copier menu, set the Scan Area equal to the size of
your original.
3.
Under Select Tray, select the tray that has the media size on which you
want to print.
4.
Press Copy. The image will be scaled to fit the selected media as closely as
possible without distorting the image.
Phaser 740 and 740L Laser Printers
Chapter
10
Regulatory Information
and Specifications
Canadian EMC (Electromagnetic Compatibility) regulatory standards
■
This digital apparatus does not exceed the Class B limits for radio noise
emissions from digital apparatus set out in the Radio Interference
Regulations of the Canadian Department of Communications.
■
Le présent appareil numérique n’émet pas de bruits radioélectriques
dépassant les limits applicables aux appareils numériques de la classe B
prescrites dans le Règlement sur le brouillage radioélectrique édicté par le
ministere des Communications du Canada.
Advanced Features and Troubleshooting Manual
157
10
Regulatory Information and Specifications
Declaration of conformity
for 220-230 VAC equipment
Tektronix, Inc.
Color Printing and Imaging Division
P.O. Box 1000
Wilsonville, Oregon 97070-1000 U.S.A.
declares, under our sole responsibility, that the products
Phaser 740 printer (Z740) and Phaser 740L (Z740L)
to which this declaration relates, is in conformity with the following standard(s) or
other normative document(s):
For the
EC EN60950:1992
Safety of Information Technology Equipment including Electrical
Business Equipment
For the
EC EN55022:1992
Limits and methods of measurement of radio Interference
characteristics of Information Technology Equipment
For the
EC EN50082-1:1992
The Generic Immunity Standard
Residential, Commercial, and Light Industry.
Environmental Phenomena
Test Specification
Basic Standard
Radio-Frequency
Electromagnetic Field
27 - 500 MHz
IEC801-3:1984
Electrostatic Discharge
8kV (charge Voltage)
IEC801-2:1984
Fast Transients common mode
on Signal lines
0.5 kV (peak)
5/50 Tr/Th ns
5 kHz Rep. Frequency
IEC801-4:1988
Capacitive Clamp
AC mains ports
1 kV
following the provision of the
Low Voltage Directive 73/23/EEC, the Electromagnetic Compatibility Directive
89/336/EEC, Machinery Directive 89/392/EEC.
158
Phaser 740 and 740L Laser Printers
Regulatory Information and Specifications
10
FCC Class B device
for 220-230 VAC equipment
The equipment described in this manual generates and uses radio frequency energy.
If it is not installed and used properly in strict accordance with Tektronix’
instructions, it may cause interference with radio and television reception.
This equipment has been tested and verified to comply with the limits for a Class B
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interferences in a residential
installation. This equipment generates, uses and can radiate radio frequency energy
and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct the
interference by one of more of the following measures:
■
Reorient or relocate the receiving antenna.
■
Increase the separation between the equipment and receiver.
■
Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.
■
Consult the dealer or an experienced radio/TV technician for help.
WARNING
Changes or modifications not expressly approved by Tektronix can affect emission
compliance and could void the user’s authority to operate this product. To ensure
emission compliance, use shielded interface cables.
Advanced Features and Troubleshooting Manual
159
10
Regulatory Information and Specifications
Material Safety Data Sheets
Proper management of environmental resources protects the well-being of our
employees, customers, shareholders, and the communities we are a part of
worldwide.
Tektronix establishes and maintains sound environmental management practices to
accomplish this goal and to assure compliance with the laws, regulations, and orders
of the responsible governmental authorities wherever Tektronix and its subsidiaries
operate.
Tektronix, Incorporated is complying with government regulations by providing
Material Safety Data Sheets for this product.
Color Printing and Imaging Division
Tektronix, Incorporated
160
Phaser 740 and 740L Laser Printers
Regulatory Information and Specifications
10
MSDS for Toner
Section 1 – Product Identification
Trade Names:
Black Toner Cartridge
Cyan Toner Cartridge
Magenta Toner Cartridge
Yellow Toner Cartridge
Tektronix Part Number:
016-1656-00, 016-1684-00
016-1657-00, 016-1685-00
016-1658-00, 016-1686-00
016-1659-00, 016-1687-00
Product Use: Tektronix Phaser® 740 and 740L printers
Section 2 – Information On Ingredients
Ingredients
Toners are a proprietary blend of pigments and resins, encased in a sturdy housing.
Section 3 – Hazards Identification
ROUTES OF EXPOSURE: Toner powders are encased in a cartridge housing and are not accessible, unless the
cartridge is forcibly broken.
POTENTIAL HEALTH EFFECTS: Health effects from this product are expected to be very low, when product is used
as intended.
Immediate Effects:
Inhalation: Minimum irritation to respiratory tract, as for any non-toxic dust.
Skin: Expected to be low hazard to skin, when used as intended.
Eye: May cause mild irritation.
Ingestion: Not an expected route of exposure.
Chronic Effects: None known or expected.
Section 4 – First Aid Measures
Inhalation: Unlikely route of exposure. In the event of exposure, remove person to fresh air. Seek medical attention if
symptoms occur.
Eyes: Contact unlikely. If any particles get into eye, flush thoroughly with water. Seek medical attention if symptoms
occur.
Skin: Wash thoroughly with water. Seek medical attention if symptoms of irritation occur.
Ingestion.: Seek medical attention immediately.
Section 5 – Fire Fighting Measures
Flammable Properties:
Flash Point: Not applicable.
Fire & Explosion Hazards: These toners will burn. No unusual hazards are expected.
Extinguishing media: CO2, dry chemical, foam, or water.
Section 6 – Accidental Release Measures
Spill Or Leak: Toners are encased in a sturdy housing. However, in case of breakage, toner powders may be cleaned
up with a broom or vacuum. Clean up residue if necessary with soap and water.
Section 7 – Handling And Storage
Handling: None.
Storage: Avoid high temperatures.
Section 8 – Exposure Control – Personal Protection
No special protection indicated when used as intended.
TLV/PEL: Black toner contains carbon black, which has an OSHA Permissible Exposure Limit (PEL) of 3.5 mg/m3
(milligrams per cubic meter of air), as an 8-hour time-weighted average. The ACGIH Threshold Limit Value (TLV) is
also 3.5 mg/m3.
Advanced Features and Troubleshooting Manual
161
10
Regulatory Information and Specifications
Section 9 – Physical And Chemical Properties
Appearance: Black, blue, red, or yellow powders.
Odor: None.
Solubility: Not water-soluble.
Section 10 – Stability And Reactivity
Stability: Stable.
Incompatibility With Other Materials: Strong acid or alkaline materials.
Hazardous Polymerization: Will not occur.
Section 11 – Toxicological Information
Toxicity: Expected to be not toxic, as determined by standard laboratory tests for acute, oral toxicity performed on
very similar toners.
Carcinogenicity: Not listed by NTP or OSHA. Black toner contains carbon black, which has been classified by the
International Agency for Research on Cancer (IARC) as a class 2B carcinogen, possibly carcinogenic to humans.
However, toners very similar to these have been tested in bacterial assays for mutagenicity (Ames Test) and were
found to be non-mutagenic.
Section 12 – Ecological Information
No known impact.
Section 13 – Disposal Considerations
These products are not a hazardous waste as specified in 40CFR 261. Dispose in accordance with all federal, state,
and local regulations.
Section 14 – Transport Information
DOT: Not regulated.
Section 15 – Regulatory Information
TSCA: All components of these toners are listed in the Toxic Substances Control Act inventory as verified by our
suppliers.
RCRA: TCLP below hazardous waste levels set by EPA.
California Proposition 65: Not listed
CERCLA: Not listed
SARA Extremely Hazardous Substances: Not listed
SARA 313: Not listed
Section 16 – Other Information
Original preparation date: May 22, 1998. JMP
Tektronix, Incorporated
P.O. Box 500
Chemical Documentation
Mail Stop 46-825
Beaverton, Oregon 97077
Printer information: 1-800-835-6100
MSDS information: (503) 627-7255
162
Phaser 740 and 740L Laser Printers
Regulatory Information and Specifications
10
Specifications
Operating range: temperature and humidity
The operating range is contained within the temperature/humidity space defined by
the following points:
Celsius:
o
15.5 C, 10% RH
o
32.2 C / 10% RH
o
32.2 C / 60% RH
o
25.5 C / 80% RH
o
15.5 C / 80% RH
Fahrenheit:
o
60 F, 10% RH
o
90 F / 10% RH
o
90 F / 60% RH
o
78 F / 80% RH
o
60 F / 80% RH
The best print quality is obtained within these limits:
o
o
o
o
15.5 to 25.5 C (60 to 78 F), and 20% to 65% relative humidity
Temperature
o
o
o
o
Non-operating: 0 C to 40 C (32 F to 104 F)
o
o
Storage: (without paper, transparencies, or consumables): –20 C to +60 C
o
o
(–4 F to +140 F)
Humidity
Non-operating: 10% to 90% relative humidity, non-condensing
Altitude
Operating: 0 to 2,500 m (8,000 ft.).
Non-operating: 0 to 4000 m (13,125 ft.)
Primary voltage ranges
90 - 132 VAC, 110 VAC nominal
198 - 264 VAC, 220 VAC nominal
Frequency range
50 to 60 Hz
Primary fusing
125 VAC, 10 Amps and 8 Amps
250 VAC, 5 Amps and 4 Amps
(Not user-accessible)
Advanced Features and Troubleshooting Manual
163
10
Regulatory Information and Specifications
Power Consumption
Meets Energy Star power conservation requirements.
State
Average power
Continuous printing
380 W
Idle
115 W
Energy Star
45 W or under
Dimensions of standard unit (without Lower Tray Assembly)
Height: 464 mm (18.3 in.)
Depth: 501 mm (19.7 in.)
Width: 507 mm (20* in.)
*782 mm (30.8 in.) with the output tray
Dimensions of Lower Tray Assembly
Height: 249 mm (9.8 in.)
Depth: 405 mm (16.0 in.)
Width: 447 mm (17.6 in.)
164
Phaser 740 and 740L Laser Printers
Index
2-sided printing 26
A
adjusting
color density 119
low-resolution images 44
scale of copies 154
adjusting margins
duplex print 35
single-sided print 33
Adobe Photoshop plug-in 46
altitude, operating range 163
Apple Printer Utility, using 135
Auto-Document Feeder 151
automated fax systems (HAL/EuroHAL)
printing hints and tips 65
automatic duplex 26
binding preferences 27
inserting the Duplex Unit 8
troubleshooting 81
automatic tray switching 44
average life
fuser 59
fuser roll 59
imaging unit 59
main charge grid 60
toner cartridges 58
transfer kit 60
C
cables
SCSI 144
Calibrate Colors menu 119
selections 122
troubleshooting 72
Calibrate Margins menu
duplex print 35
single-sided print 33
CD-ROM, printer resources 2
changing scale 154
Check Print
resetting the timeout 42
using 43
using with PhaserPrint 51
Chooser
printer doesn’t appear 79
selecting a driver 79
cleaning 110
CMYK Sampler, Macintosh utility file 125
CMYK.PS, PC utility file 127
coated paper
ordering information 6
collating multiple copies 40
color charts
CMYK 124
HSB 124
printing
from a Macintosh 125
from a PC 127
from the front panel 129
RGB 124
color corrections, descriptions 118
color density, controlling 119
Color Reference Page
printing 119
using 120
color, problems with 86
components, replacing 57
connections, SCSI port 143
consumables
average life 58
ensuring print quality 58
information sources 60
Consumables Page
troubleshooting 69
using the information 62
controlling color density 119
diagnosing 72
instructions 119
Copier menu 153
copying
a single page 150
at 100% scale 154
Copier menu 153
full-bleed images 155
multiple pages, using an Auto-Document
Feeder 151
scaling images 154
scanner/copier 149
customer support
customer support centers 64
on-line help 63
D
declaration of conformity 158
diagnosing print quality 66
diagnostic tools 66
double-sided printing 28
Advanced Features and Troubleshooting Manual
165
downloading files from servers
Tektronix ftp server 141
World Wide Web 140
downloading files to the printer
Apple Printer Utility 135
Macintosh 135
PC 138
Windows 3.1 138
Windows 95 138
downloading fonts 37
drag-and-drop printing 46
duplex printing
automatic 26
using the Duplex Unit 26
using the Multi-Purpose Tray 29
using the paper tray 31
Duplex Unit
inserting 8
using 26
E
edges of originals
cropping at 100% scale 154
reducing scale to avoid cropping 155
enabling and disabling the Startup Page 114
Energy Star
changing the timeout value 115
standby mode description 115
enlarging copies 154
enlarging copies using Zoom 156
envelopes
guidelines 21
loading Multi-Purpose Tray 20
error codes 94
error handler, PostScript 93
error indicator, troubleshooting 70
error messages on the Startup Page 91
Ethernet problems, troubleshooting 79
F
fabric transfer media
guidelines 25
loading 24
ordering information 6
Fast Color print mode 117
Fast Monochrome print mode 117
Font Sampler, Macintosh utility file 39
font sampler, printing 39
166
Phaser 740 and 740L Laser Printers
fonts
adding a hard disk 143
downloading 37
sampler, printing 39
TrueType 37
Windows 38
FONTS.PS, PC utility file 39
frequency range 163
front panel
Calibrate Colors menu, using 122
Check Print 42
Copier menu 153
menus 116
messages, troubleshooting 70
timeout 70
troubleshooting 70
front panel messages
error codes 94
locating a media jam 97
media jams 70
replace imaging unit 71
replace toners 70
ftp server
downloading files from 141
full-bleed images, copying 155
fuser
average life 59
ordering information 59
troubleshooting 71
fuser roll
average life 59
ordering information 59
troubleshooting 71
G
getting help 64
getting the best results 87
glossy paper
ordering information 6
H
HAL, automated fax system
telephone number and instructions 65
halftone screens 87
hard disk, SCSI 143
connecting multiple disks 146
initializing 147
hints
envelopes 21
media 8
Output Order 45
printing 19
Quick Collate 40
transparencies 11
HSB Sampler, Macintosh utility file 125
HSB.PS, PC utility file 127
I
image area 7
Image Smoothing 44
using with PhaserPrint 52
imaging unit
average life 59
ordering information 59
troubleshooting 71
improving print speed 85
indicators
blinking 70
error, troubleshooting 70
information resources
printer CD-ROM 2
Tektronix web site addresses 3
INITDISK.PS, PC utility file 147
Initialize Printer Disk, Macintosh utility file 147
initializing a SCSI hard disk 147
J
job accounting 113
job collating 40
L
labels
guidelines 23
loading 22
laser paper
avoiding media jams 80
media thickness switch 13
ordering information 5
weights 13
Legal-size media
print area 7
letterhead media
loading the tray 9
loading media
duplex printing, manual 28
Multi-Purpose Tray 15
loading the paper tray 9
loading the paper tray, capacity 9
loading the transparency tray, capacity 10
loading transparencies 10
LocalTalk
problems 79
low-resolution images, adjusting for 44
M
Macintosh utility files 135
CMYK Sampler 125
Font Sampler 39
HSB Sampler 125
Initialize Printer Disk 147
Menu Long 116
Menu Short 116
No Sys/Start Job 148
RGB Sampler 125
Set Sys/Start Job 148
Setscreen Patch 87
main charge grid
average life 60
ordering information 60
maintaining print quality
cleaning, occasional 107
troubleshooting 66
making 100%-scale copies 154
making copies 150
manual duplex
using the Multi-Purpose Tray 29
using the paper tray 31
manual feed
inserting paper 14
margins 7
adjusting a duplex print 35
adjusting a single-sided print 33
Material Safety Data Sheets (MSDS) 160
media
hints and tips 84
loading paper tray 9
loading the transparency tray 10
Multi-Purpose Tray 15
sizes 7
media jams
avoiding 80
clearing 97
troubleshooting 70
Advanced Features and Troubleshooting Manual
167
media thickness switch 13
card stock 18
envelopes 20
fabric transfer media 24
glossy coated paper 18
laser labels 22
letterhead 16
transparencies 15
Menu Long, Macintosh utility file 116
Menu Short, Macintosh utility file 116
MENULONG.PS, PC utility file 116
MENUSHRT.PS, PC utility file 116
MSDS, toner 161
multiple copies, collating 40
Multi-Purpose Tray
double-sided printing, manual 29
envelopes 20
fabric transfer 24
labels 22
limit indicator 14
media specifications 6
setting media thickness 13
using 12
N
network printing 90
No Sys/Start Job, Macintosh utility file 148
NOSYSTRT.PS, PC utility file 148
O
on-line customer support 63
operating range
temperature and humidity 163
ordering information
media 6
media trays 5
Output Order 45
P
page size selections 7
PANTONE Colors
methods of printing 130
printer-specific colors 130
selection books 131
PANTONE Colors, troubleshooting 87
168
Phaser 740 and 740L Laser Printers
paper
handling 84
ordering information 6
picking errors 80
sizes and image area 7
trays, ordering 5
paper limit indicator, Multi-Purpose Tray 14
paper sizes, description 7
paper tray
loading paper 9
ordering information 5
paper tray, loading letterhead 9
PC utility files
CMYK.PS 127
FONTS.PS 39
HSB.PS 127
INITDISK.PS 147
MENULONG.PS 116
MENUSHRT.PS 116
NOSYSTRT.PS 148
RGB.PS 127
SYSTART.PS 148
PhaserLink
PDF Direct Printing 46
PhaserLink software, general 111
PhaserPrint plug-in
compatibility requirements 46
for Photoshop 46
installing for Macintosh 46
installing for Windows 47
selecting options 48
starting the plug-in 47
phone numbers
automated fax systems 65
Customer Support Centers 64
Photoshop plug-in 46
placing and scaling images 154
Plug-in, Adobe Photoshop, using 46
Plus Features
Check Print requirement 42
Premium print quality mode requirement 117
Quick Collate requirement 40
SCSI support 143
ports, speed 85
PostScript
error handler 93
printing errors 92
power consumption specifications 164
power indicator
blinking 70
pre-cut labels, loading 22
Presentation print mode 117
previewing a job 42
primary fusing 163
primary voltage ranges 163
print area 7
print features
automatic tray switching 44
collating multiple copies 40
color corrections 118
color density 119
controlling through PhaserLink 111
previewing 42
print-quality modes 117
print quality
cleaning, occasional 107
maintaining 66
print speed, improving 85
printable area 154
printer configuration information 89
printer dimensions 164
printer front panel menus 116
printer management
job accounting 113
printer ports, speed 85
printing
drag-and-drop 46
PhaserLink PDF Direct 46
printing on a network
recommendations 90
setting print features 118
printing PANTONE Colors 87
print-quality modes 117
standard configuration 117
problems and solutions, diagnostic tools 66
problems with color 86
S
Quick Collate option 40
using with the Check Print option 40
scale, reducing 155
scaling copies using Zoom 156
scaling images 154
using PhaserPrint 52
with Scan Area 156
with Zoom 156
scanner/copier 149
SCSI hard disk 143
connecting multiple disks 146
connecting single disk 145
initializing 147
SCSI port
connecting a scanner/copier 143
connecting external font disk 143
selecting page sizes in Windows applications 88
server, ftp, Tektronix
downloading files from 141
Setscreen 87
slip sheets 41
solutions, problem solving 66
specialty media
loading 15
ordering information 6
specifications 163
standard configuration
print-quality modes 117
Standard print mode 117
Startup Page
enable or disable 114
error messages 91
prints when disabled 91
reports error message 91
troubleshooting information 91
streaks or spots on prints 78
symptoms and solutions 66
adjusting color density 119
color calibration page 119
Sys/Start Job, enable or disable 148
SYSTART.PS, PC utility file 148
R
T
reducing copies 154
regulatory standards 157
replaceable components
average life 58
ordering information 58
RGB Sampler, Macintosh utility file 125
RGB.PS, PC utility file 127
technical support 64
TekColor Dynamic Correction 118
Tektronix
Color Printer Information Server 141
Color Printer web site 63
ftp server, downloading files from 141
online resources 3
Q
Advanced Features and Troubleshooting Manual
169
telephone numbers
automated fax system 65
customer support 64
temperature and humidity, operating range 163
test print button, troubleshooting 79
toner cartridges
average life 58
ordering information 58
troubleshooting 70
toner MSDS 161
transfer kit
average life 60
ordering information 60
troubleshooting 71
transparencies
inserting the tray 10
loading the Multi-Purpose Tray 15
loading the tray 10
ordering information 6
picking errors 80
trays, ordering 5
transparency tray
loading transparencies 10
ordering information 5
troubleshooting
automatic duplex 81
basic rules 69
black and white prints instead of color 82
bleeding colors 74
clearing media jams 97
cut off images 80
dark, vertical line 75
Error ## 71
fine-line detail missing 73
fingerprints 75
frequent paper-picking errors 80
light spots 75
light vertical line 73
margins 81
media jams 80
off-set images 80
paper-picking errors 80
printer doesn’t appear in the Chooser 79
repeating light spot 73
startup page prints when disabled 91
streaks or spots 78
TrueType fonts 37
two-sided printing 26
170
Phaser 740 and 740L Laser Printers
U
usage profile reports
general 112
user-replaceable components 57
utility files
Macintosh, using 135
PC, using 138
V
voltage ranges 163
W
web sites
printer resources 3
Tektronix 63
Windows 3.1 driver
problems with printer fonts 89
problems with setting page sizes 88
Windows 95 driver
problems with printer fonts 89
World Wide Web
downloading files from 140
Tektronix Color Printer web site 63
®
Printed on recycled paper
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