Oracle Data Integration Customer Reference Booklet, March 2014

INFORMATION FOR SUCCESS
Oracle Data Integration Customer Reference Booklet
March 2014
Data integration is the foundation for many IT initiatives including cloud computing,
modernization, and big data analytics. Formerly seen as a background technology for
simply transporting data, it has vaulted to the top of the CIO agenda as a must-have
technology for innovative IT environments. The reason for this shift is clear: data
integration technology gives you a common, consistent way to link, transform, and
manage many types of information so that you can obtain a more complete picture
of your business.
Whether you need bulk data integration, data transformation, real-time data
replication, or data quality, Oracle Data Integration 12c solutions hold the answers.
Oracle has constructed a layered suite of technology that delivers pervasive and
continuous access to timely and trusted data across heterogeneous systems. Today
thousands of organizations across the globe are using these solutions to help drive
new innovations, while improving real-time performance and driving down IT costs.
In this booklet we’ve compiled recent case studies across a range of industries
including names like Starwood Hotels, BT, Sabre Holdings, Thomson Reuters, WM
Morrison Supermarkets to name a few.To find out more about Oracle Data integration
12c, go to our website.
www.oracle.com/goto/dataintegration
Brad Adelberg,
Oracle, VP Product Development for Oracle Data Integration Products
3
Table of Contents
Page
Customer Name
Country
Travel and Transportation
7
Europe Airpost
France
9
Hong Kong Air Cargo Terminals Ltd. (Hactl)
China
14
Sabre Holdings
United States
21
Schneider National, Inc.
United States
23
Starwood Hotels & Resorts Worldwide, Inc.
United States
26
thetrainline.com
United Kingdom
Financial Services
29
Bank of Baroda
India
32
Bank of Valletta p.l.c.
Malta
35
Cosmos Co-operative Bank Ltd
India
37
Credishop
Brazil
38
Shinhan Card, Co., Ltd.
Republic of Korea
42
VocaLink
United Kingdom
44
Woori Bank
Republic of Korea
Communications
46
BT Group plc
United Kingdom
49
MegaFon
Russia
52
Tata Sky Ltd.
India
55
TTNET A.S.
Turkey
57
Türk Telekom
Turkey
59
Ufone
Pakistan
Professional Services
61
Thomson Reuters
United States
63
Xait AS
Norway
64
ZON Multimédia
Portugal
Wm Morrison Supermarkets PLC
United Kingdom
Retail
66
Engineering and Construction
68
COSEA
France
High Technology
70
Aria Systems
United States
Education and Research
73
Columbus State University
United States
Table of Contents
Page
Customer Name
Country
76
Kyoto Prefecture
Japan
80
National Informatics Centre
India
ICON plc
Ireland
PSG Hospitals
India
AkzoNobel
The Netherlands
Public Sector
Life Sciences
83
Healthcare
85
Chemicals
87
EUROPE AIRPOST
Oracle Customer:
Europe Airpost
Roissy, France
Europe Airpost Manages Business Intelligence
Environment in Real Time with Engineered System
www.europeairpost.fr
Industry:
Travel and Transportation
Annual Revenue:
$100 to $500 Million
Employees:
680
Oracle Products & Services:
• Oracle Database Appliance
• Oracle Data Integrator
• Oracle Business Intelligence Suite,
Enterprise Edition
• Oracle Database 11g,
Enterprise Edition
• Oracle Real Application Cluster 11g
• Oracle Essbase
• Oracle Advanced Customer Support
Services
“Thanks to Oracle Database Appliance, we have a single, optimized hardware and
software system for business intelligence. We can respond to numerous requests
from technical services and maintenance staff about inventory tracking, and aircraft
schedule forecasting, which improves our ability to maintain our fleet, monitor
stock, plan plane schedules, and ensure efficient catering services.”
–– Francis Brisedoux, Database Administrator, Europe Airpost
A member of the ASL Aviation Group, Europe Airpost is the world’s largest operator of
Boeing 737-300 Quick Change (convertible airplanes that transport freight by night and
passengers during the day). With 800,000 passengers and 65,000 tons of freight transported
in 2011, it is also the second-largest French airline and the leading French regional charter
company.
Europe Airpost first deployed a business intelligence (BI) environment to optimize
managing transport activities. It hosted this critical and resource-intensive application with
other transactional business applications, such as flight pricing, payroll, and customer
billing, on a common Oracle Real Application Clusters 11g infrastructure.
To ease access to business applications, such as the systems used for flight schedule
management and aircraft maintenance, the company deployed Oracle Database Appliance to
create a new, highly resilient, and dedicated business intelligence infrastructure.
With Oracle Database Appliance, Europe Airpost consolidated all critical business
intelligence data regarding flight operation, fuel management, and service quality, while
ensuring high performance and the availability of data and applications to efficiently manage
its air transport activities. Thanks to a dedicated database appliance, business intelligence
data is refreshed every 15 minutes instead of each hour, as with the previous infrastructure.
As a result, operations managers can access aircraft mass reporting half an hour before each
take off to optimize and to better calculate airport taxes for transported loads. Using Oracle
Database Appliance, Europe Airpost has also optimized loading and query data performance
by approximately 30%.
Challenges
••
••
••
••
Move the resource intensive business intelligence and data warehouse system to a dedicated
server to optimize employees’ productivity through faster access to the transactional and
business intelligence data used for flight schedule management, pricing, and plane
maintenance
Create a single access point to business intelligence data from heterogeneous sources—
including SQL requests, Microsoft Access, and Microsoft Excel—and achieve a single
reference point for all data to optimize managing cargo activity
Consolidate business intelligence and budget data to improve the efficiency of freight and
passenger transportation activities
Deploy a scalable database solution that enables Europe Airpost to accommodate rapidly
growing data volumes for its business intelligence environment by simply adding central
processing unit (CPU), disk, and memory capacity
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EUROPE AIRPOST
Solutions
••
••
••
••
••
••
••
••
Created a single, business intelligence data reference point by consolidating 15 databases
into Oracle Database 11g, Enterprise Edition, using Oracle Data Integrator, and facilitated
better access to homogeneous data
Implemented Oracle Database Appliance in just one day to host the Europe Airpost Business
Intelligence application, Informatisation Décisionnelle d’Europe Airpost, known as IDEA
Improved cargo activities through a 25% to 30% faster flight-data loading process that
incorporates calculations, such as for plane weight mass, flight plans, and fuel consumption
into key performance indicators
Gained the ability to refresh plane weight mass and plane equalization data in near real
time—approximately every 15 minutes—compared to one hour previously, enabling
airports to accurately calculate taxes on transported loads, and for Europe Airpost to reduce
fuel consumption
Enabled operations managers to obtain an overall view of all planes at any given time on
their desktops through a Web interface to better manage fleet use, service quality, fuel
demand, and crew schedules,
Guaranteed high availability of a critical business intelligence application used to manage
a 24/7 schedule of passenger and freight transport activity, through a 100% active/active
cluster architecture, integrated into Oracle Database Appliance
Used Oracle Advanced Customer Support Services to automatically generate a ticket,
should a problem arise, without any additional costs, to reduce administration charges
Integrated Oracle Essbase with Oracle Database Appliance to produce accurate financial
and budgetary reporting and to provide a strategic vision of transportation activity to key
managers
Why Oracle
“We found that Oracle Database Appliance was the leading solution on the market, offering
the best quality and value,” said Francis Brisedoux, database administrator, Europe Airpost.
“The flexibility of the Oracle solution’s pay-as-you-grow model and its ability to easily
upgrade hardware components—including central processing units and memory—enables
us to efficiently respond to business requests for delivering new interfaces for tracking flight
schedules, parts inventories, and airplane lifecycles.”
Implementation Process
Europe Airpost worked with Oracle Support to optimize the roll out of Oracle Database
Appliance and achieve performance gains on data loading and reporting processes. Thanks to
this optimization, the company deployed Oracle Database Appliance in just one day,
including connections, electrical power, and cabling operations.
8
HONG KONG AIR CARGO TERMINALS LTD. (HACTL)
Oracle Customer:
Hong Kong Air Cargo Terminals Ltd.
(Hactl)
Hong Kong
www.hactl.com
Industry:
Travel and Transportation
Employees:
2,600
Oracle Products & Services:
• Oracle WebLogic Suite
• Oracle Database,
Enterprise Edition 11g
• Oracle Business Intelligence Suite,
Enterprise Edition 11g
• Oracle Data Integrator 11g
• Oracle Consulting
Hong Kong Air Cargo Terminals Ltd. (Hactl)
Processes Shipping Manifests 60% Faster,
Accelerates Information Searches by More Than 30%
“Based on Oracle WebLogic Suite and Oracle Database, Enterprise Edition 11g, the
new cargo management system can handle more than 1,000 concurrent users and
complete more than 1.7 million transactions per day. We can process shipping
manifests up to 60% faster, significantly improving our customer services.”
–– Cindy Ng, General Manager—Information Services, Hong Kong Air Cargo
Terminals Ltd.
Hong Kong Air Cargo Terminals Ltd. (Hactl) operates the world’s-largest, single,
independent cargo handling facility, with a maximum capacity of 3.5 million tons of cargo
per year. In 2010, the company handled a record 2.9 million tons for more than 100 airlines
and 1,000 freight forwarders. Located at Super Terminal 1 in Hong Kong’s Chek Lap Kok
Airport, Hactl currently handles 70% of the air cargo throughput in one of the world’s
busiest cities.
Hactl relies on its cargo management system, which it named Community System for Air
Cargo (COSAC) to track cargo as it passes through the terminal. In early 2012, the company
completed the upgrade of its cargo management system, renaming it COSAC-Plus. The new
system, based on Oracle Database, Enterprise Edition 11g and Oracle WebLogic Suite, can
support more than 1,000 concurrent users and complete more than 1.7 million transactions
each day. As a result, Hactl lowered shipping manifest processing times by up to 60%,
reduced scheduled downtime during system upgrades and implementations, and can now
search for information more than 30% faster.
New Airport Doubles Tonnage Handled by Cargo Management System
Hactl’s services handle physical cargo, documentation, ramp management, crew
transportation services, and intermodal transport services. The Oracle-based COSAC system
connects Hactl with airlines and freight operators, as well as government authorities, such as
Airport Authority Hong Kong, the Customs and Excise Department, Civil Aviation
Department, and Census and Statistics Department. Customers can use COSAC to lodge
cargo documents and track cargo.
The COSAC system was initially launched in 1976 at Hong Kong’s former international
airport, Kai Tak, and has been upgraded several times. After Hactl moved to SuperTerminal
1 at Chek Lap Kok airport in 1998, staff used the legacy COSAC2 system to manage cargo
data from a 3,500-compartment, multilevel, container storage system, along with 10,000
compartments accommodating loose cargo.
“Cargo tonnage almost doubled after the move to Chek Lap Kok, combined with an increase
in demand for data from customs, airlines, and the International Air Transport Association’s
initiatives such as Cargo2000, e-Freight, and e-AWB,” said Cindy Ng, general manager—
information services, Hong Kong Air Cargo Terminals Ltd. “To improve efficiency and cope
with the increase in the volume and complexity of data, we needed to develop a nextgeneration cargo management system, and provide a robust and agile platform for our
customized cargo management services.”
9
HONG KONG AIR CARGO TERMINALS LTD. (HACTL)
Hactl is one of two cargo operators based at Chek Lap Kok, with a third operator due to
start business in 2013. The increased competition meant Hactl needed to improve the
overall efficiency and flexibility of the COSAC system to retain existing customers and
attract new business. The company also wanted to offer end-users a more powerful and
flexible interface.
In addition, Hactl needed to ensure the transition to the new system and any subsequent
upgrades were completed quickly and smoothly. It wanted to avoid excess downtime or
other problems that might affect its ability—or the ability of its customers—to provide
transport and cargo handling services 24 hours a day.
“COSAC has been the backbone of Hactl’s operations for 36 years, and we continue to invest
significantly in ensuring the system is fully up to date and totally robust,” said Ng. “When
you handle critical operations round the clock for more than 100 airlines and 1,000 freight
forwarders, failure is not an option.”
Shipping Manifests Processed Up to 60% Faster
Redesigning COSAC-Plus to run on Oracle has enabled Hactl to lower document processing
time by up to 60%, despite supporting 1,000 concurrent users, conducting more than 1.7
million transactions per day.
“We can now process shipping manifests, which contain thousands of house waybills—
which are contracts between shippers and agents for transporting cargo—up to 60% faster
than the previous system,” said Ng. “By delivering a faster response to end-users, we have
significantly improved our services and customer satisfaction.”
By lowering transaction processing times, Hactl has also enabled its customers, such as
airlines and freight forwarders, to more quickly identify and correct errors in the shipping
manifests.
“In the air cargo industry, every second counts, so the faster we process shipping documents
and information through COSAC-Plus, the sooner our customers can identify and rectify any
problems in the paperwork,” said Ng. “This allows cargo to be cleared sooner, without
affecting shipment-release times.”
Information Searches Accelerated by More Than 30%
The electronic cargo manifest for each aircraft can consist of thousands of items, making a
rapid data entry and search system essential. Using the upgraded, Oracle-based COSACPlus, Hactl staff, airline users, freight forwarders, and government departments can now
customize the system’s user interface to better suit their requirements. This has improved
the speed at which users can search for information by more than 30%.
10
HONG KONG AIR CARGO TERMINALS LTD. (HACTL)
“By moving to Oracle products, we have enabled COSAC-Plus to optimize functions and
customize data fields,” said Ng. “The system can also handle photographs of cargo, which
increases the visibility of different items and is extremely popular with customers.”
Oracle Database, Enterprise Edition 11g and Oracle WebLogic Suite have also enabled
COSAC-Plus to offer users online help and a choice of English and simplified or traditional
Chinese.
“Offering simplified or traditional Chinese in the cargo management solution helps our staff
use the system more easily, as well as making it easier for us to work with more businesses in
mainland China,” said Ng. “This will help us expand our customer base, which will be
especially important once the new cargo operator enters the market in 2013.”
In addition, 95% of the 3,500 people trained to use COSAC-Plus rated the new system as
“good” or “very good.”
“Thanks to the user interface customization options, COSAC-Plus makes it easier for our
end-users to enter and search for cargo information quickly and accurately,” said Ng. “This
is improving the efficiency of the system, boosting customer satisfaction, and will help us
remain competitive.”
Scheduled Downtime Reduced During System Upgrades
By using Oracle Database, Enterprise Edition 11g and Oracle WebLogic Suite to upgrade
its Cargo Management System to COSAC-Plus, Hactl has reduced its scheduled system
downtime during new implementations and upgrades.
“We can now implement changes and upgrades to the Web-based system without taking it
completely offline, ensuring we can provide cargo management services 24 hours a day, seven
days a week,” said Ng.
Enhanced Business Intelligence Helps Predict Future Cargo Demand
Hactl has implemented Oracle Business Intelligence Suite, Enterprise Edition 11g, to
provide an insight into cargo shipment trends and customer behavior. It allows Hactl to
better understand customer needs, and to develop strategies for handling cargo at peak
times and during the anticipated changes brought about by increased competition.
“Our Oracle-based COSAC-Plus system allows us to more easily understand the trends of
cargo movements across different continents and different airlines, which is important in an
industry that is constantly changing according to the global economy,” said Ng.
Challenges
••
Improve the efficiency, capacity, and uptime of the COSAC-Plus cargo management
system, to handle increases in the volume and complexity of data
11
HONG KONG AIR CARGO TERMINALS LTD. (HACTL)
••
••
••
••
Prepare for increased competition in 2013 from a third cargo operator at Hong Kong’s
Chek Lap Kok airport
Enhance the system’s user interface to help improve cargo data entry and searching
processes
Reduce processing times for shipping manifests, to allow customers, such as airlines and
freight forwarders, to recognize and correct mistakes faster
Develop rapid data migration methodology for transferring millions of cargo records from
the previous system to COSAC-Plus in a very short timeframe without affecting services
Solutions
••
••
••
••
••
••
••
••
Supported 1,000 concurrent users conducting more than 1.7 million cargo transactions per
day
Reduced processing times for shipping manifests by up to 60%, allowing cargo to be
cleared sooner without affecting shipment release times
Accelerated information searches by more than 30%, and enabled users to quickly identify
and correct errors
Achieved a 95% user satisfaction rate by allowing customers to customize functions and
data fields, and by providing photographs of cargo
Maintained cargo management services 24 hours a day, seven days a week, by reducing
scheduled downtime during upgrades and new implementations
Improved competitiveness by supporting simplified and traditional Chinese, so the
company can more easily expand its business to customers in mainland China
Gained better insights into cargo shipment trends and customer needs, and developed
strategies for handling cargo at peak times and during anticipated changes brought about
by increased competition
Migrated customers successfully to COSAC-Plus in small windows of only several hours,
spread across four months, using tools such as Oracle Database Integrator
Why Oracle
Hactl chose Oracle, not only for the performance capabilities of Oracle WebLogic Suite, but
also for the support from Oracle Consulting and Oracle University when training developers.
“We had already deployed other open and proven technologies from Oracle, such as Oracle
Database, Oracle WebLogic Server, and Java in COSAC-Plus’ predecessors, and wanted an
offering that would integrate best with our existing applications,” said Ng.
“To manage critical, 24/7 operations for the world’s busiest air cargo hub, we needed the
performance and specific benchmarks that Oracle WebLogic Suite could provide, and these
weren’t met by open source or other offerings,” Ng said.
12
HONG KONG AIR CARGO TERMINALS LTD. (HACTL)
Although the Oracle technology provided the performance and reliability Hactl needed, the
company’s close work with Oracle Consulting was the key to the implementation’s success.
“We engaged Oracle Consulting to provide professional project management and specialized
architectural and database designs,” said Ng. “As well as professional skills, the passion and
strong bonds the team brought to the project added a differentiating value, which led to a
successful implementation and data migration.”
Implementation Process
COSAC-Plus was developed by Hactl Solutions Ltd. (HSL)—an independent company
established in 2009 to provide full air cargo management solutions for all sectors of the
industry. HSL began developing the Cargo Management System in July 2009, working
closely with Oracle Consulting on the project for three years.
Hactl migrated its customers to the new system in batches between December 2011 and
April 2012 to ensure they didn’t experience a lengthy downtime.
“Without the luxury of extended downtime during the upgrade, we used Oracle Data
Integrator 11g to migrate millions of records in short windows of only three to four hours,”
said Ng. “This approach allowed us to contain and rectify any issues before moving ahead.
“COSAC-Plus is our single largest investment since the building of SuperTerminal 1, but
this is an international airport so we simply cannot stop the cargo system for long periods to
perform an upgrade,” Ng continued. “Thanks to Oracle Data Integrator and the support of
Oracle Consulting, we began the migration phase early in the morning on the day after
Christmas, and it ran smoothly until all our customers were moved across by April.”
13
SABRE HOLDINGS
Oracle Customer:
Sabre Holdings
Southlake, Texas
www.sabre.com
Industry:
Travel and Transportation
Annual Revenue:
$1 to $5 Billion
Employees:
Approximately 10,000
Oracle Products & Services:
• Oracle GoldenGate
• Oracle Data Integrator
• Oracle Database 11g
• Oracle Real Application Clusters
Oracle Partner:
HP
www.hp.com
Sabre Holdings Processes More than 200 Million
Daily Transactions, Integrates Over 50 Data
Sources, and Accelerates Platform Migrations
“The unique thing about Sabre Holdings is that we use Oracle technologies to
offer products to our customers as well as using them internally to help Sabre run
our business more effectively and understand trends and dynamics in the travel
industry.”
–– Jessica Thorud, Director, Sabre Holdings
Sabre Holdings is a global travel technology company serving the world’s largest industry—
travel and tourism. The company provides software to travel agencies, corporations, travelers,
airlines, hotels, car, rail, cruise, and tour operator companies through four businesses: Sabre
Travel Network, Sabre Airline Solutions, Sabre Hospitality Solutions, and Travelocity.
More than 1 billion people worldwide use Sabre’s innovative technology to plan, book, and
get to their destination at a time and price that is right for them. As the company captures
an extremely high volume of transactional data in its reservations, booking, and ticketing
systems—among others—it depends on a comprehensive, enterprisewide data warehouse to
store, manage, and analyze this information. Sabre also offers a broad range of business
intelligence products—that utilize the data warehouse—to provide its customers with the
true business intelligence they need to improve their operations, performance, and customer
service.
Sabre is focused on innovation and uses leading-edge and flexible technologies—like Oracle
Data Integrator and Oracle GoldenGate—for migrations to new systems and with its data
warehouse and business intelligence solutions, all which contribute to the company’s success
in providing its travel industry customers with the best possible service and information to
drive their businesses.
Accelerating Integration as Data Sources and Volumes Expand
Sabre invested in developing data warehousing and business intelligence solutions to meet
customer needs that provide timely marketplace and customer insights. These solutions have
provided value-added offerings beyond Sabre’s traditional products, enabling the company
to retain and grow its customer base while enabling its customers to improve their service
offerings.
Sabre launched its data warehouse in early 2003, with four source systems for input. Sabre
was using highly customized shell scripting in UNIX to load data into the warehouse and as
the number of data sources continued to grow, this process was labor intensive and did not
provide reusability for future products.
As the number of data sources and customers grew, managing data integration timelines and
reporting schedules for internal and external customers became more challenging. Sabre
decided it needed a consolidated platform to quickly bring many new data sources into the
warehouse—without requiring the technical know-how for each unique data source format.
After evaluating several options, Sabre selected Oracle Data Integrator to meet this need.
14
SABRE HOLDINGS
When Sabre first implemented Oracle Data Integrator, there were approximately 7 data
sources being integrated into the warehouse. Today, the number of data sources stands at 53,
which includes core transactional sets like travel booking and ticketing data, as well as
controlled data, like airport latitude/longitude, carrier operational data, customer check-in
information, and traveler profile data. The frequency of loading inbound source systems into
the data warehouse ranges from trickle feeds to batch files, which vary from every 15
minutes to daily, weekly and monthly. Sabre also uses Oracle Data Integrator for outbound
scheduling of data extracts to customers.
“When we first started using Oracle Data Integrator, we had 3 applications, which has
grown to 172 applications with more than 3,000 applications executions each day,” said
Jessica Thorud, director, Sabre Holdings. “Our job executions vary in frequency, from every
three minutes to monthly, and when you multiply that number by the number of
applications and customers, our schedule is saturated. That’s all managed by ODI now,
which has allowed Sabre to increase productivity and efficiency in development and time to
market for enhancements and new solutions.”
Today, Sabre processes approximately 200 million transactions each day through Oracle Data
Integrator and approximately 48 million daily transactions through Oracle GoldenGate.
The company’s data warehouse environment holds 25 terabytes of data.
Sabre offers a diverse range of data and business intelligence products, from dashboards
enabling airlines to measure performance against key performance indicators (KPIs), to a
series of prepackaged reports designed for business users, to structured data extracts for
customers wanting to run and create their own data warehouses.
Use of Oracle Data Integrator’s scheduling capability improved reliability in customer data
extract deliveries through automation and monitoring of the scheduled executions. Sabre
also uses Oracle GoldenGate to replicate eight sources directly from source systems on a
real-time basis. The only latency in this process is network latency—less than one-300th of a
second.
“The unique thing about Sabre is that we use Oracle technologies to offer hosted products
to our customers as well as using them internally, to help Sabre run our businesses more
effectively and understand trends and dynamics within the travel industry,” Thorud said.
Expanding to New Development Centers
While the number of data sources was increasing, Sabre was also expanding its development
centers globally, first from Southlake, Texas to Krakow, Poland, and then adding a center in
Bangalore, India. As the development teams expanded globally, Sabre needed to standardize
the development process for integrating data. When Sabre started using Oracle Data
Integrator, it built standardization into the ODI, providing the framework to better control
the development process, worldwide. In addition, Sabre used the product’s framework to
plug data quality checks into new projects efficiently.
15
SABRE HOLDINGS
“Oracle Data Integrator helped us build the framework and then provide that framework to
development teams across multiple development centers to help build products,” said
Amjad Saeed, development and operations manager, Sabre Holdings. “With this framework,
we have been able to introduce new development resources, who have been able to quickly
become productive without requiring in-depth knowledge of the source system technologies.”
With Oracle Data Integrator, operational efficiency has significantly improved, as Sabre
operations personnel are able to view code in a graphical fashion and optimize it very quickly.
Since it started using Oracle Data Integrator, Sabre has added 12 developers in three
countries to its team, which has successfully developed and delivered the introduction of
more than 50 new data sources into the data warehouse since 2003, supporting multiple
business intelligence and customer-data applications.
“Oracle enabled us to become a 24/7 shop—when our US developers leave, someone in
Poland or India can pick up code development. This flexibility allowed us to reduce
development effort and improve time to market for new products,” Saeed said. “With Oracle
Data Integrator, we have improved efficiency in development and seen a 30% to 40%
reduction in the time required to bring in a new data source into the data warehouse.”
Bringing Data to the Forefront
Oracle Data Integrator and Oracle GoldenGate are key data integration platforms within
Sabre’s data warehouse environment that have enabled Sabre to deliver innovative new data
and business intelligence products to customers.
“In the development of dashboards with our customers, we often find that analysts say, ‘You
just saved me my entire morning’s work, because in the past I would have to go to into
various systems to get this information, and now it’s all pulled into an interface that I can
actually use immediately to understand current performance of my airline,’” said Jeff
Barnhart, product manager, Sabre Holdings “Carriers, travel agencies, and even Sabre are all
faced with that same problem—how to deal with huge data volumes and make sense of
them. We provide a real value with our intelligence products.”
Oracle Data Integrator also makes it easy to translate business rules—that help developers
make sense of the data—into code. The solution helps Sabre’s developers with its drag-anddrop capability and the built-in transformation functions. The faster rules-to-code time also
helps Sabre reduce development effort and, in turn, decrease time to market.
Sabre has also been able to reuse code to streamline the addition of new customers to
existing products more efficiently.
“Our previous technology required a lot of effort when we wanted to implement code for a
customer that we already had in production with another customer. We had to make
multiple changes, which took time and were subject to human error,” Barnhart said. “With
Oracle Data Integrator, we can clone the same code, change the variables for the new
customer, and off we go. It’s only a two-hour process now for some of our products.”
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SABRE HOLDINGS
Migrating to New Platforms
Sabre has also used Oracle GoldenGate to facilitate migrations from databases—in most
cases, different versions of Oracle Database, MySQL, and HP NonStop Kernel (NSK)
systems—to Oracle Database 11g with Real Application Clusters. In migrating to Oracle
across many systems, Sabre improved on its delivery timelines and streamlined system
management. In the case of critical systems, Sabre needs zero downtime during these
migrations, and Oracle GoldenGate provides that assurance.
A recent migration project—moving Sabre’s airline ticketing system from the NSK platform
to Oracle Database—had additional complexity. Sabre also needed to redesign the database
schema during the migration for future growth, and to meet new customer requirements.
Sabre turned to Oracle Data Integrator again, using the tool for data transformation once
data was migrated to the Oracle Database.
“Having the ability to do the data transformation in Oracle Database, rather than in one of
proprietary, middle-tier extract, transform, and load (ETL) engines, is key,” said Dariusz
Owczarek, Sabre’s lead database administrator. “It has enabled us to complete the process in
the database where we have the most experience, where we have resources that can really
improve or tune those transformations and not disrupt existing systems during migration.”
Sabre, working closely with HP, designed a phased-migration approach. The team has
already migrated 90% of its customer data for this specific project—with zero downtime or
performance impact—and has already activated 30% of customers in production. When the
migration is complete, Sabre will have migrated more than 3 terabytes of data, including
200 million ticketing documents across more than 100 airline carriers. Through the
initiative, Sabre has reduced complexity, minimized data duplication, and improved
processes to identify potential data quality issues. Sabre also estimates the development and
delivery time will be reduced by 40% through completing the replatform and refactor in
one step and eliminating redundant testing efforts.
Traditionally, replatform (going from NSK to Oracle), data-migration (moving data from
source to target) and database refactoring (improving data quality/normalization) is a
three-step process, where each step requires separate verification and validation. Sabre’s
ticketing solution has combined all three phases into one continuous phase in such a way
that it only needs to complete the verification and validation once, and it can perform the
migration as a unit of customer (airlines) versus a unit of data by allowing both the old
system and new system to operate seamlessly.
“With Oracle, we now know it’s possible to migrate data from the current database right to
the redesigned schema in the new database. That’s huge in regards to time savings,”
Owczarek said. “We can use this architecture for future migrations. It will allow us to
explore new solutions and redesign existing applications and databases, which may not have
been possible with previous migration approaches. This approach has reduced our
development effort and accelerated time to market for customer product enhancements.”
17
SABRE HOLDINGS
Challenges
••
••
••
••
••
••
Develop data warehouse and business intelligence solutions to meet travel industry
customer needs for consolidated data and business intelligence (BI) tools that provide
timely marketplace and customer insights
Retain and grow customer base across airlines, travel agents, corporations and hospitality
organizations
Manage continued growth in the number of data sources that need to be integrated into
the enterprise data warehouse
Standardize development processes across three global locations
Enable repeatable processes in data migration and loading initiatives to improve
productivity and operational efficiency and accelerate time to market
Provide customers with a breadth of easy-to-use BI tools and dashboards to help them
make better decisions that lead to improved operations, performance, and customer service
Solutions
••
••
••
••
••
••
••
••
••
Implemented Oracle Data Integrator and Oracle GoldenGate to support enterprisewide
data warehouse and business intelligence solutions for Sabre’s customers and its own
businesses, as well as to streamline migrations to more advanced systems
Supported significant growth, incorporating more than 50 new data sources into the data
warehouse
Used Oracle Data Integrator to manage outbound scheduling for customer data delivery,
managing more than 3,000 executions each day
Used Oracle GoldenGate to replicate eight sources directly from source systems in
real-time, with only one-300th of a second in network latency
Standardized development processes across the US, Poland, and India and improved data
quality
Accelerated speed to market for new solutions and enhancements by enabling Sabre to
reduce time by 30% to 40% to integrate a new data source into its warehouse
Used Oracle Data Integrator to reuse code, enabling Sabre to add new customers to
existing products more efficiently
Used Oracle GoldenGate to facilitate migrations from databases to Oracle Database 11g
with Real Application Clusters with zero downtime—reducing the development effort and
timeline and streamlining system management
Worked with HP within a very tight timeline to migrate Sabre’s airline ticketing system
from a NSK platform to Oracle Database, as well as redesign the database schema to add
new customer-required functionality
18
SABRE HOLDINGS
••
Processed approximately 200 million daily transactions through Oracle Data Integrator
and approximately 48 million daily transactions through Oracle GoldenGate, while
maintaining more than 25 terabytes in the data warehouse
Why Oracle
Sabre selected Oracle Data Integrator in 2006 and Oracle GoldenGate in 2007 to support
its growing data warehouse and business intelligence solutions. These Oracle middleware
products were selected as flexible tools that could be rapidly deployed in a global
development environment that uses diverse technology solutions. Sabre also needed a tool to
load data into the warehouse and schedule outbound data extracts to external customers and
other Sabre applications.
“When we evaluated systems on the market, what we liked about Oracle Data Integrator
was the scheduling ease. Our executions were growing each day, and it was becoming a
challenge for our teams to keep up with the pace. Oracle Data Integrator provided the
foundation for growth of both data sources and customers and allowed us to keep pace with
the customer demand,” Thorud said.
When Sabre started to look for a tool to support the database schema redesign in its
ticketing system migration, it needed something that could get the job done fast.
“We knew that hiring new people and/or developing custom programs would not be the
best bet. We wanted to find a tool to do it for us. Oracle Data Integrator and Oracle
GoldenGate helped not only with the migration, but also with the transformation,”
Owczarek said.
Implementation Process
Sabre, working with HP, implemented Oracle Data Integrator in 2006 as part of its data
warehouse initiative. Hardware and software installation was completed within one week,
well under the time estimated for the effort. Sabre trained its development team on Oracle
Data Integrator—including onsite training from Oracle for nine developers—starting with
overall security and administration all the way to code development.
After completion of training, Sabre targeted an aggressive three-month timeline to migrate
98% of existing applications into Oracle Data Integrator and completed the migration well
within that timeframe.
Sabre implemented Oracle GoldenGate in 2007 to support the addition of a new data source
into the data warehouse which required integration with a NSK platform. Oracle Golden
Gate was selected, based on the ease of integration with the source NSK system, and was
implemented and in production within four months. GoldenGate has been adopted and
expanded for other business applications within Sabre since the initial implementation.
19
SABRE HOLDINGS
For the ticketing system data migration project, Sabre and HP divided the initiative into
four phases: new data-model design and data mappings specification, Oracle GoldenGate
and Oracle Data Integrator proof of concept, data-transformation interfaces development and
implementation, and data-migration deployment and validation. Sabre conducted a separate
database infrastructure build-out in parallel, including installing a high availability Oracle
Database 11g with Real Application Clusters infrastructure that has Oracle GoldenGate
bidirectional failover replication.
Partner
HP Enterprise Services is an experienced Oracle technology implementation partner,
collaborating with Sabre to design and build solutions that enable Sabre to bring highperformance, high-availability, and innovative solutions to the travel and transportation
market. HP provides consulting, architecture, and infrastructure delivery, including server
and mainframe hosting, network engineering and operations, maintenance, and a variety of
other full lifecycle services.
“HP works to define and implement the technology strategy for Sabre’s mission-critical
systems, which are some of the highest transaction rate systems in the world,” said, Seamus
Egan, vice president Oracle Alliance, HP. “We are pleased to partner with Sabre to deliver
best-in-class enterprise solutions to the travel and tourism industry, based on Oracle’s
excellent data transformation tools”
Owczarek added, “On our migration project, HP gave us a high level of comfort by
providing dedicated resources. When we started using Oracle Data Integrator, HP worked
with us on volume-performance testing for six months, and then turned the program over to
its excellent support team. HP executes the migration schedule, piece by piece, completely
covering our certification and production environment.”
20
SCHNEIDER NATIONAL, INC.
Oracle Customer:
Schneider National, Inc.
Green Bay, Wisconsin
www.schneider.com
Industry:
Travel and Transportation
Annual Revenue:
Schneider National, Inc. Implements NextGeneration IT Infrastructure to Continue
Leadership in Transportation and Logistics Industry
Schneider National, Inc., a leading provider of truckload, logistics, and intermodal services,
serves more than two-thirds of the FORTUNE 500 companies. Its customers rely on
Schneider National’s transportation and logistics solutions to transport their products
reliably, cost-effectively, and safely to markets in 28 countries.
$1 to $5 Billion
Challenges
Employees:
18,000
Oracle Products & Services:
••
••
• Oracle E-Business Suite R12.1.1
• Oracle Human Resources
• Oracle Incentive Compensation
• Oracle Learning Management
• Oracle Financials
• Oracle Purchasing
••
••
• Oracle Order Management
••
Integration Pack for Oracle
Transportation Management,
••
Oracle E-Business Suite, and
Siebel CRM
• Oracle Transportation Management
••
••
• Oracle Business Intelligence Suite,
Enterprise Edition
• Oracle Hyperion Financial Reporting
• Oracle WebCenter Content
• Oracle WebCenter Portal 11g
••
••
• Oracle WebCenter Capture
• Oracle Identity and Access
••
Management Suite
• Oracle Identity Manager
• Oracle Identity Manager Connector
Used Oracle applications, middleware, and development tools to create a next-generation
IT platform to drive profitability, reduce costs across all divisions, and position Schneider
for continued growth
Leveraged Oracle SOA Suite to integrate Oracle E-Business Suite, Siebel CRM, Oracle
Transportation Management, third-party, and custom applications
Built 400 BPEL processes that generate over 60 million composite instances across five
SOA clusters
Leveraged Oracle B2B for EDI with over 900 trading partners
Leveraged Oracle Data Integrator and Oracle SOA Suite to set up a shipment hub that
provides real-time shipment data to enterprise applications handling more than 500,000
updates per day
Enabled secure access to enterprise applications
Implemented a centralized repository for digital content and documents that drives
dynamic enterprise portals
Enabled drivers to quickly update their benefits, view online training, and check their pay
statements
Provides customers and partners with convenient access to the information they need
••
Enables more streamlined monitoring and management of software and hardware
••
• Oracle Enterprise Service Bus
• Oracle Business Rules
• Oracle Business Activity Monitoring
Improve back-office processes to support greater operational efficiency and profitability
••
• Oracle SOA Suite 11
• Oracle BPEL Process Manager 11g
Improve ability to provide drivers, customers, and business partners with convenient access
to the information and services they need
Solutions
• Oracle iReceivables
• Oracle Order Management
Create a next-generation IT platform to efficiently and consistently manage the quote-tocash process across the company’s various business units and support long-term growth
objectives
••
Enabled more consistent processes across functional areas, ranging from sales and
operations to finance, improving order accuracy, profitability, on-time service, and payables
management
Reduced days for sales outstanding significantly
• Oracle B2B for EDI
21
SCHNEIDER NATIONAL, INC.
Why Oracle
• Oracle Data Integrator
• Oracle Application Integration
Architecture Foundation Pack
• Oracle Enterprise Manager
• Oracle Application Development
One of Schneider’s guiding principles for its enterprise transformation project, which it calls
“Quest,” was to use Oracle products wherever possible. Oracle’s ability to deliver solutions
from the operating system and core application server levels, all the way to the application
layer was an important factor in Schneider’s decision process. It also provided a common set
of development tools and that simplified the IT environment and its management.
Framework
• Oracle JRockit
• Oracle WebLogic Suite
• Oracle Coherence
• Oracle Database 11g
• Oracle Real Application Clusters 11g
22
STARWOOD HOTELS & RESORTS WORLDWIDE, INC.
Oracle Customer:
Starwood Hotels & Resorts
Worldwide, Inc.
Stamford, Connecticut
www.starwoodhotels.com
Industry:
Travel and Transportation
Annual Revenue:
Over $5 Billion
Employees:
154,000
Oracle Products & Services:
• Oracle Exadata Database Machine
• Oracle GoldenGate
• Oracle Linux
• Oracle Advanced Customer Support
Services
• Oracle Solution Support Center
• Oracle Advanced Monitoring
Starwood Hotels & Resorts Worldwide, Inc.
Manages Hotel Profitability, Worldwide, with
Near-Real-Time Reporting on Engineered Data
Warehouse System
“Oracle Exadata Database Machine enables us to move forward with an
environment that provides our hotel managers and corporate executives with
near-real-time information to make optimal business decisions and provide ideal
amenities for our guests.”
–– Gordon Light, Business Relationship Manager, Starwood Hotels & Resorts
Worldwide, Inc.
Starwood Hotels & Resorts Worldwide, Inc. is one of the leading hotel and leisure
companies in the world with 1,112 properties in nearly 100 countries and 154,000
employees at its owned and managed properties. Starwood is a fully integrated owner,
operator and franchisor of hotels, resorts and residences with the following internationally
renowned brands: St. Regis®, The Luxury Collection®, W®, Westin®, Le Méridien®,
Sheraton®, Four Points® by Sheraton, Aloft®, and ElementSM. The Company boasts one
of the industry’s leading loyalty programs, Starwood Preferred Guest (SPG), allowing
members to earn and redeem points for room stays, room upgrades and flights, with no
blackout dates. Starwood also owns Starwood Vacation Ownership Inc., a premier provider
of world-class vacation experiences through villa-style resorts and privileged access to
Starwood brands.
Starwood Hotels has significantly increased the number of hotels it operates over the past
few years through global corporate expansion, particularly in the Asia Pacific region. This
has resulted in a dramatic rise in the need for business critical information about Starwood’s
hotels and customers. All Starwood hotels globally use a single enterprise data warehouse to
retrieve information critical to efficient hotel management, such an that regarding revenue,
central reservations, and rate plan reports. In addition, Starwood Hotels’ management runs
important daily operating reports from the data warehouse for a wide range of business
functions. Starwood’s enterprise data warehouse spans almost all areas within the company,
so it is essential not only for central-reservation and consumption information, but also to
Starwood’s loyalty program, which relies on all guest information, sales information,
corporate sales information, customer service and other data that managers, analysts, and
that executives depend on to make operational decisions.
The company is committed to knowing and servicing its guests, yet, “as data growth and
demands grew too great for the company’s legacy system, it was falling short in delivering
the information hotel managers and administrators required on a daily basis, since central
reservation system (CRS) reports could take as long as 18 hours,” said Richard Chung,
Starwood Hotels’ director of data integration.
Chung added that hotel managers would receive the transient pace report—which presents
market-segmented information on reservations—five hours later than it was needed. Such
delays prevented managers from adjusting rates appropriately, which could result in lost
revenue. After reviewing several vendor offerings, Starwood Hotels selected Oracle Exadata
Database Machine X2-2 HC Full Rack and Oracle Exadata Database Machine X2-2 HP Full
Rack, running on Oracle Linux.
23
STARWOOD HOTELS & RESORTS WORLDWIDE, INC.
“With the implementation of Exadata, Starwood Hotels can complete extract, transform,
and load (ETL) operations for operational reports in 4 to 6 hours, as opposed to 18 to 24
hours previously, a six-fold improvement,” Chung said. Real-time feeds, which were not
possible before, now allow transactions to be posted immediately to the data warehouse, and
users can access the changes in 5 to 10 minutes instead of 24 hours, making the process up
to 288-times faster.
Accelerated data access allows all Starwood properties to get the same, up-to-date data
needed for their reports, globally. Previously, hotel managers in some areas could not do
same-day or next-day analyses. There were some locations that got fresh data and others that
got older data. Hotel managers, worldwide, now have up-to-date data for their hotels,
increasing efficiency and profitability, improving customer service by making sure rooms are
available for premier customers, and improving the company’s ability to manage room
occupancy rates. Additional reporting tools, such as those used for CRM and sales and
catering also benefited from the improved processing. Other critical reporting has benefited
as well.
Marketing campaign management is also more efficient now that managers can analyze
results in days or weeks instead of months.
“We leverage Oracle GoldenGate to replicate data from our central reservations systems and
other OLTP databases – significantly decreasing the overall ETL duration.. Moving forward,
we plan to use GoldenGate to help the company achieve near-real-time reporting,” says
Gordon Light, Senior Director of Information Technology for Starwood Hotels & Resorts
Worldwide, Inc.
Starwood Hotels chose Oracle Advanced Customer Support Services to deliver Oracle
Solution Support Center, which provides a technical account manager and a dedicated team
of advanced support engineers that work closely with the Starwood team to provide 24/7,
personalized support. Finally, Oracle Advanced Monitoring maximizes availability of the
company’s database products by continually monitoring and tuning Starwood’s enterprise
data warehouse solution.
Why Oracle
“We reviewed a number of vendors, but only one worked best with our architecture. Our
data analysis environment requires many complex calculations, with multiple data layers.
Oracle Exadata processes the information efficiently, and we have been impressed with the
performance improvements. We have used Oracle products for a long time, and choosing
Oracle Exadata enables us to preserve existing IT and human capital investments,
particularly in our data warehouse infrastructure” said Marcello Iannuzzi, project manager,
Starwood Hotels & Resorts Worldwide, Inc.
24
STARWOOD HOTELS & RESORTS WORLDWIDE, INC.
Implementation Process
The first phase of the implementation involved moving data from the legacy warehouse to
Oracle Exadata and involved migrating 26 terabytes of data—which equates to hundreds of
billions of rows and approximately 1,500 tables from the previous environment.
25
THETRAINLINE.COM
Oracle Customer:
thetrainline.com
London, United Kingdom
www.thetrainline.com
Industry:
Travel and Transportation
Annual Revenue:
thetrainline.com Cuts Storage 3x, Completes
Batch Runs 4x Faster, Triples Data Volume
Capacity, and Boosts Website Speed by 10%
“Oracle Exadata gives us more bang for buck than any other comparable database
technology on the market. It facilitates agile, innovative approaches to business
development and makes the challenges of big data a nonissue.”
–– Josko Grljevic, IS Director, thetrainline.com
$1 to $5 Billion
Employees:
300
Oracle Products & Services:
thetrainline.com is the United Kingdom’s leading, independent online retailer of train
tickets. Customers buying advance fares online save an average of 43%. The company also
provides retailing solutions for travel agents and train companies, provides rail content and
booking tools for third-party systems, and operates a business travel portal for the corporate
market. thetrainline.com is the most popular travel Website in the United Kingdom with
500,000 visitors a day and growing mobile services.
• Oracle Exadata Database Machine
• Oracle Enterprise Manager 12c
• Oracle GoldenGate
• Oracle Platinum Services
Challenges
••
• Oracle Advanced Customer Support
Services
••
• Oracle Consulting
••
••
••
••
••
Sustain rapid search and booking times for hundreds of millions of journey requests per
annum, with increasing volumes each year
Enhance the customer experience for the millions of people who visit the site each month,
many of whom now gain access via mobile devices
Handle demand spikes during peak periods without performance degradation and
eliminate need for downtime during site maintenance
Cut overnight batch processing time for transactional data to ensure timely delivery of
daily ticket sales figures to travel agents, train operating companies, and corporate
customers, and to support fact-based decision-making
Make financial reconciliation data and results of promotional campaigns available to
thetrainline.com’s product managers and analysts in near real time and run queries at the
speed of thought
Store all the commercial data as required and retain all online analytical processing
(OLAP)data needed for trend analysis and planning without need to purchase additional
hardware
Scale to manage a projected tripling of data volumes from 3 terabytes to 9 terabytes in four
years without increasing IT support costs
Solutions
••
••
••
Cut data storage by a factor of three, using Oracle Hybrid Columnar Compression in
Oracle Exadata Database Machine, which enabled significantly faster data partitioning and
storage and boosted Website response times by an average of 10%
Used robust compression performance to eliminate previous need for scheduled downtime
when removing or archiving older data, which enabled customers to visit thetrainline.com
24/7
Reduced planned outage time for major enhancement or patch applications from three
hours to 10 minutes by leveraging Oracle Exadata’s processing speeds
26
THETRAINLINE.COM
••
••
••
••
••
••
••
••
••
••
Condensed database instances 20%, from 50 to 40, and switched to smaller, appropriately
sized servers, which optimized efficiency and cut cooling costs and data center space
Stored all the financial data and historic OLAP data, and scaled to accommodate tripling of
data volumes in the next four years without the need for additional hardware
Archived historical data while still keeping it online for immediate user access without the
need for IT team assistance
Completed nightly processing of the previous day’s ticket sales data in two hours instead of
eight hours
Ran business intelligence queries that used to take six minutes in just five seconds
Used Oracle Enterprise Manager Cloud Control 12c to radically improve database-related
causes for poor application performance
Benefited from Oracle Platinum Services to gain proactive system management; two-hour,
on-site responses for hardware issues; configuration-specific recommendations; and
around-the-clock access to technical expertise throughout the solution lifecycle
Leveraged Oracle Platinum Services support to reduce IT resource workload by 30%,
which freed IT teams to explore the full potential of Oracle Exadata’s processing power to
bring new database applications and services online faster and innovate the business model
to deliver further benefits
Planned to capitalize Oracle Exadata’s processing speed to enable future, near-real-time
queries and reconciliation to identify where, when, and how tickets are being sold to better
understand customers and trends
Began evaluating service enhancements and additional channels the company can pursue
without additional software investment
Why Oracle
Prior to selecting Oracle Exadata, thetrainline.com conducted proofs of concept with both
traditional, nonoptimized, commodity hardware and software, and Oracle Exadata’s preengineered, ready-to-run platform. The company chose Oracle Exadata for its speed, power,
cost-performance, and ability to scale to accommodate rapidly growing data volumes.
“Choosing a traditional, nonintegrated solution would have cost us 3x as much as Oracle
Exadata in hardware, software, and project management costs and resulted in a significantly
higher lifetime cost of ownership,” said Anant East, head of architecture and infrastructure,
thetrainline.com
thetrainline.com chose Oracle Enterprise Manager Cloud Control 12c to manage all stages of
the Oracle Exadata lifecycle and automate deployment, maintenance, diagnostics, and
tuning. “ Oracle Enterprise Manager Cloud Control 12c was critical for the successful
migration of our legacy databases to the Exadata platform,” said Simon Keen, Exadata
program manager.
27
THETRAINLINE.COM
Implementation Process
thetrainline.com used Oracle GoldenGate to migrate data from its legacy system to two
Oracle Exadata Database Machine X2-2 HC Quarter Rack instances to reduce downtime,
avoid risk of data loss, and eliminate the need for complex programming.
“Oracle GoldenGate enabled us to complete the migration of three terabytes to Oracle
Exadata, within a single 30-minute system outage,” East said. “Without Oracle GoldenGate,
we would have required a 20 hour outage window to complete the migration, something
that was completely unacceptable.”
Oracle Consulting and Oracle Advanced Customer Support Services assisted thetrainline.
com’s systems implementer and hosting partner during pre-sales and throughout the
implementation.
“Oracle Consulting and Oracle Advanced Customer Support Services worked seamlessly
with us and our partners,” Grljevic said. “The Oracle teams provided technical knowledge,
executed compression testing on our own data, advised on size and configuration, and
recommended and applied patches. The excellent cross-team collaboration ensured a timely
implementation, smooth go-live and problem-free switchover that caused no disruption to
customers.”
28
BANK OF BARODA
Oracle Customer:
Bank of Baroda
Baroda, India
www.bankofbaroda.com
Industry:
Financial Services
Annual Revenue:
Over $5 Billion
Employees:
42,000
Oracle Products & Services:
• Oracle Database
• Oracle Real Application Clusters
• Oracle GoldenGate
Oracle Partner:
HP
www.hp.com
Bank of Baroda Processes 4 Million Transactions
Daily; Updates Banking Data in Real Time,
Eliminating Eight-Hour Delay
“Oracle Database technology has played an essential part in expanding our
banking services and building a secure banking platform. We can now process 4
million transactions per day and view accurate, up-to-date transaction and other
banking information from our data warehouse in near real time.”
–– R.Koteeswaran, General Manager of IT and Projects, Bank of Baroda
Bank of Baroda (BoB) is a leading, public-sector bank in India. Established in 1908, it has
more than 4,000 branches nationally, and 95 international branches (including overseas
subsidiaries) across 24 countries. Headquartered in Baroda, BoB provides a range of personal,
business, corporate, international, treasury, and rural banking services. These include
internet banking, such as online funds transfer, payment of direct and indirect taxes, utility
bills, and rail tickets, as well as ATMs and mobile banking. BoB was presented the Best Use
of Technology in Training & eLearning Initiatives award at the IBA Banking Tech Awards
in 2011.
BoB is planning to roll out bring-your-own-device capabilities that enable banking staff to
process transactions while visiting customers on location or in regional areas.
To support its rapidly expanding business, BoB wanted to improve the storage, management,
and security of its banking data, and allow for greater scalability for a growing range of
banking services.
BoB is running Oracle Database with Real Application Clusters and using Oracle Automatic
Storage Management and Oracle GoldenGate to enable the replication, transformation, and
verification of banking data in near real time. BoB can now automatically update banking
information across its network and synchronize data. It can also process 4 million
transactions per day in its core banking system, compared to 1.7 million per day in 2009,
and has reduced the amount of time IT and banking staff spend monitoring and managing
data updates.
Challenges
••
••
••
Enable the core banking platform to quickly process millions of banking transactions from
a range of banking service points, including branches, retail point-of-sale, and mobile
ATMs
Reduce the time taken to update banking information, including customer account details
and banking transactions, from 30 applications running alongside its core banking system
Ensure transaction and other banking information is instantly available to customers using
internet and mobile banking systems
••
Allow the core banking system to scale to support a growing range of banking services
••
Ensure the platform is available 24 hours a day, seven days a week
••
Minimize the amount of time that IT and banking teams spend monitoring and managing
data updates
29
BANK OF BARODA
Solutions
••
••
••
••
••
••
••
Processed 4 million banking transactions per day from a range of service points, compared
to 1.7 million per day in 2009
Cut time taken to update banking information from eight hours to near real time in its
data warehouse, by enabling automatic replication, transformation, and verification of
large volumes of data
Enabled banking staff to immediately access accurate and up-to-date banking information,
as transaction data is now updated in the core banking system and data warehouse in near
real time
Enhanced customer satisfaction by ensuring the core banking system is available 24 hours
a day, seven days a week
Ensured the system can scale to support an increasing number of new banking services
Reduced the workload of IT and banking staff by minimizing the need to manually
monitor and manage data updates
Received Skotch Digital Inclusion Silver Award 2012 for its Oracle Automatic Storage
Management, and Oracle Real Application Clusters implementation project
Why Oracle
BoB is running 65% of its core banking applications on Oracle Database, including Oracle
E-Business Suite Release 12 and Oracle Knowledge Management. The bank is a longstanding customer of Oracle and was confident in the strength of Oracle products.
“Oracle Database has played a significant part in helping us become one of the leading
banks in India, as well as a leader in banking innovation and technology,” said R.
Koteeswaran, general manager of IT and projects, Bank of Baroda. “It has allowed us to
improve and expand the range of banking services we provide to customers and build a
secure banking platform to move our business forward. We are more than happy with Oracle
Database and the results it has delivered for our banking business.”
Under the leadership of Koteeswaran, BoB has completed a number of major IT
transformation projects without impacting its day-to-day banking operations, including
shifting a whole data center from one location to another.
“Over the years, Oracle database technology has supported our business commitments,
providing the performance and scalability required as the bank has grown,” he said.
Implementation Process
BoB engaged Oracle Specialized Partner HP to upgrade its Oracle Database to include the
Oracle Automatic Storage Management database feature and Oracle Real Application
Clusters and Oracle GoldenGate options. The implementation was completed in July 2012.
30
BANK OF BARODA
Partner
HP helped BoB to test its upgraded Oracle Database before implementation.
“We chose to work with HP because the company has extensive knowledge about Oracle
Database deployment and is an experienced systems integrator,” said Koteeswaran. “We
have been impressed with the projects the team has delivered for our business and continue
to use HP as our systems integrator.”
31
BANK OF VALLETTA P.L.C.
Oracle Customer:
Bank of Valletta p.l.c.
Santa Venera, Malta
www.bov.com
Industry:
Bank of Valletta p.l.c. Guarantee Highest
Availability for Customer-Facing Services at
Lowest Cost and Risk by Using a Pre-Integrated
Infrastructure
Financial Services
Annual Revenue:
$100 to $500 Million
Employees:
1,600
Oracle Products & Services:
• Oracle Database 11g
• Oracle GoldenGate
• Oracle Tuxedo
• Oracle Solaris
• SPARC Enterprise M5000
“Oracle’s pre-integrated, best-in-class software and hardware underpins the
maximum availability architecture that supports our goal of being one of Europe’s
best-performing banks.”
–– Joseph Agius, Executive Head, Information Technology Bank of Valletta p.l.c.
Bank of Valletta is a leading financial services provider in Malta, delivering a full range of
financial services, including investment and private banking, fund management, and
securities trading. The bank operates 41 branches, a corporate center, six business centers
and a wealth management division. As Malta’s oldest financial services provider and one of
its largest, Bank of Valletta also operates offices in Australia, Libya, and Milan.
Bank of Valletta uses Oracle Database 11g as the foundation for its critical customer-facing
and back-office systems. The bank benefits from third-party tools into which Oracle
GoldenGate and Oracle Tuxedo are embedded to ensure continuous uptime and high
performance for its online customer services. Oracle’s SPARC Enterprise M5000 servers and
Oracle disk storage arrays further improve resource utilization and strengthen resilience and
availability. The Oracle solutions help the bank to optimize hardware and software
performance, reduce costs and risk, and streamline vendor management.
Challenges
••
••
••
••
••
Ensure continuous availability for the hundreds of thousands of customer transactions
processed each day, ranging from branch and back-office transactions to standing orders,
direct debits and credits, ATM cash withdrawals and deposits, point of sale transactions,
and transactions via internet and cell phones, and the bank’s contact center
Restore customer service in minutes, should the bank’s core system production site go down
Maximize performance of retail banking solutions, including savings and deposit accounts
as well as mortgages developed by Bank of Valletta using multiple heterogeneous
technologies, and adapt retail banking applications rapidly and inexpensively in line with
corporate and market requirements
Guarantee 24/7 uptime for Oracle Database on which the bank runs its e-commerce, risk
management, investment, and payment-hub operations, as well as its business intelligence
platform
Reduce IT cost of ownership and business risk while continually improving security,
scalability, resilience, and fault tolerance across the entire hardware and software stack that
supports the bank’s critical customer operations
Solutions
••
Used Oracle GoldenGate, embedded in the BASE24 payment engine that authorizes and
manages all card transactions processed by the bank, to replicate transaction data from the
primary production site to a backup BASE24 machine located at a secondary site, five
kilometers away
32
BANK OF VALLETTA P.L.C.
••
••
••
••
••
••
••
••
••
••
••
••
Benefited from Oracle GoldenGate’s hot backup capabilities to capture and replicate
changes to live transaction logs in less than one minute while preserving the integrity of
card holder and transaction data
Capitalized on the dynamic scalability of Oracle GoldenGate to enable customers to
continue withdrawing cash, making card purchases, carrying out internet banking, and
shopping online—even during busy times and peak periods, such as evenings, weekends,
and prior to holidays
Deployed Oracle GoldenGate to ensure rapid recovery in the event of an outage of the
primary core business application production site
Gained ability to restore customer access to all services within 20 minutes of failure
Extracted data from BASE24, daily, into an in-house developed data warehouse, running
on Oracle Database 11g , to enable timely financial and market analysis and reporting
Used Oracle Tuxedo , embedded in the third-party tool used to develop the bank’s retail
banking applications, to manage load balancing and ensure continuous availability of all
customer-facing applications
Used Oracle Tuxedo to adjust processes and workflows as required to meet the changing
needs of customers and comply with new regulatory requirements
Ran critical customer-facing applications, such as the bank’s e-commerce gateway and
payments hub, plus essential back-office tasks including risk analysis and business
intelligence, on four SPARC Enterprise M5000 servers to ensure 24/7 uptime
Benefited from bundled SPARC and Solaris solutions to optimize price performance and
provide unmatched investment protection
Leveraged the scalability, bandwidth, and capacity utilization of Oracle disk storage to
store more than 28,000 terabytes of transaction data from production and back-up systems
and support more transactions in the same footprint to save on power, space, and cooling
Achieved greater than 99% service availability for the applications running on Oracle
Database, and for the third-party applications into which Oracle GoldenGate and Oracle
Tuxedo are embedded,
Benefited from maximum availability infrastructure built on Oracle software and hardware
to achieve the highest performance at the lowest cost and risk and support goal of
becoming one of the best performing banks in Europe
Why Oracle
“The combination of Oracle software and hardware reduces risk, increases system
performance, and drives down costs by giving us pre-engineered hardware and software from
a single vendor. Why change a winning formula?” said Joseph Agius, executive head,
information technology, Bank of Valletta p.l.c.
33
BANK OF VALLETTA P.L.C.
Bank of Valletta purchased Oracle Database in 1998 for the unrivalled scalability and
reliability it provides for the bank’s critical operations. The high performance of the
third-party solutions into which Oracle GoldenGate and Oracle Tuxedo are embedded has
strengthened Oracle’s position as a strategic technology supplier.
Bank of Valletta implemented Sun hardware in 2001 when it upgraded from a mainframe
environment. The bank benchmarked several leading hardware vendors and selected Sun for
its computing power and ability to optimize space and power requirements and scale to
growing application workloads. Sun’s storage solutions delivered affordability and businessready functionality.
Bank of Valletta refreshes and modernizes its hardware and software platforms every five
years. The bank always evaluates competitor products but Oracle’s solutions continue to
provide best performance and value for money. The combined power of Oracle hardware and
software ensures upward compatibility of each new generation of hardware and software and
has reinforced the bank’s decision to build its future on the Oracle platform.
34
COSMOS CO-OPERATIVE BANK LTD
Oracle Customer:
Cosmos Co-operative Bank Ltd
India
www.cosmosbank.com
Industry:
Financial Services
Annual Revenue:
$100 to $500 Million
Employees:
2,500
Oracle Products & Services:
• Oracle GoldenGate
Oracle Partner:
Sonata Information Technology
Limited
www.sonata-software.com
Cosmos Co-operative Bank Ltd Updates Core
Banking Applications Instantly, Saves US$50,000
in IT Costs
“Oracle GoldenGate has played a crucial part in our new internet banking solution.
We can update core banking data in real time, provide internet banking customers
with a full range of banking information online, and have saved US$50,000 in IT
overhead.”
–– Vasant Manwadkar, IT Head, Cosmos Co-operative Bank Ltd
Established in 1906, Cosmos Co-operative Bank Ltd (Cosmos Bank), the oldest and
second-largest bank in India, operates 110 branches and nine extension counters in 30 cities,
including Ahmedabad, Bangalore, Chennai, Hyderabad, Indore, Mumbai, and Pune. It has
more than 120 ATMs, 2,200 employees, and 3 million customers.
In 2003, Cosmos Bank became the first multistate co-operative bank in India to implement
Finacle, a centralized core banking system, across its entire network. The Finacle-Infosys
system is supported by Oracle Database and consists of 30 allied applications, which contain
information about customer accounts, transactions, credits, and debits. Cosmos Bank wasn’t
able to update this consolidated information across the 30 applications immediately, and it
had to run nightly database update jobs. This meant banking staff often had to wait 24
hours before they could access up-to-date transactional data.
In October 2011, Cosmos Bank implemented an internet banking platform to enable its
customers to complete transfers, payments, and other banking transactions online. The bank
also implemented Oracle GoldenGate to automatically update banking information across
its network in real time and synchronize its core banking data with its internet banking
platform.
Challenges
••
••
••
Instantly update banking information—such as customer account details, debit, credit,
and transactions—from 30 allied applications
Ensure customer transaction and other banking information is immediately available to
customers through the bank’s new internet banking system
Reduce IT workload of IT and other banking staff who are required to monitor and
manage data updates
Solutions
••
••
••
Saved around US$50,000 per year in IT overhead by reducing staff from four people to two
people required to manage and monitor overnight database update jobs
Enabled staff to immediately access accurate and up-to-date core banking information by
updating those transactions in real time
Ensured 99.999% availability by enabling the system to switch over to a secondary
database during planned maintenance
35
COSMOS CO-OPERATIVE BANK LTD
Why Oracle
Cosmos Bank was already using Oracle Database to run the core banking system and other
payment systems and was confident in the strength of Oracle products.
After completing a proof-of-concept and product review, Cosmos Bank decided that Oracle
GoldenGate best met its business needs for processing speed, reliability, and level of
management required.
Implementation Process
Cosmos Bank engaged Oracle partner Sonata Software as an implementation partner. The
bank took a phased approach to the implementation, going live on different applications
over a period of time. The implementation was completed on budget. Cosmos Bank went
live with Oracle GoldenGate in November 2011.
Partner
Sonata Information Technology Limited helped Cosmos Bank to identify the best software
to meet its needs and complete a proof-of-concept. After reviewing several products, Sonata
helped Cosmos Bank implement Oracle GoldenGate. The partner also provided user testing
and user training.
36
CREDISHOP
Oracle Customer:
Credishop
Piauí, Brazil
Credishop Shortens Credit Card Transaction Time
by 80% through Database Replication
www.credishop.com.br
Industry:
Financial Services
Annual Revenue:
Under $100 Million
Employees:
950
Oracle Products & Services:
• Oracle GoldenGate 11g
• Oracle Database, Enterprise Edition
“Oracle GoldenGate 11g enabled us to replicate all of the most important and critical
data in our Oracle Database, Enterprise Edition, which handles 95% of all data
processed by Credishop, including credit card transactions. With this combination,
we realized exceptional performance gains and can now authorize a sale in just
three seconds.”
–– Edgar Galan Rodrigues, Database Administrator, Credishop
Credishop—administrator for its own brand of credit cards and for those of other companies
and partners—decided to improve its IT infrastructure to sustain its rapid growth by
implementing Oracle GoldenGate 11g. The company used the solution to replicate its
databases, creating identical databases so that each one can attend to distinct business needs.
One database is dedicated solely to processing credit card transactions (which is the
company’s most critical operation), and the other handles routine operations, such as call
center service and billing.
Credishop ensured high availability and high processing speed for both environments,
reducing the time needed to process credit card transactions by 80%, which translates to
faster customer service and improved productivity. Credishop’s Oracle database environment
supports more than 900 simultaneous users and handles approximately 800,000 transactions
per month without interruptions or delays.
Why Oracle
“We began using Oracle when we were founded in 1999, and we trust Oracle’s solutions
100%. Our adoption of Oracle GoldenGate 11g brought a series of gains to our business.
With greater speed and agility, we have greatly improved customer service,” said Edgar
Galan Rodrigues, database administrator, Credishop.
37
SHINHAN CARD, CO., LTD.
Oracle Customer:
Shinhan Card, Co., Ltd.
Seoul, Korea
www.shinhancard.com
Industry:
Financial Services
Annual Revenue:
$1 to $5 Billion
Employees:
3,352
Oracle Products & Services:
• Oracle Exadata Database Machine
• Oracle GoldenGate
• Oracle Enterprise Manager 12c
Oracle Partner:
LG CNS
www.lgcns.co.kr
Shinhan Card, Co., Ltd. Gains Competitive Edge,
Increases profitability, and Improves Total
Month-End Accounting Efficiency by 40%
“We chose Oracle Exadata Database Machine and Oracle GoldenGate over Teradata
products because Oracle demonstrated much better results in compression and
performance, and it enabled us to gain faster business intelligence and maintain
our competitive edge. We improved total month-end accounting efficiency by 40%,
accelerated data loading by 70%, and cut long-term storage requirements.”
–– Seungwoo Lee, Director, Management Information Team, Shinhan Card Co., Ltd.
According to industry statistics, Shinhan Card Co., Ltd. (Shinhan Card) is the largest credit
card issuer in Korea. For the last two consecutive years, the company has ranked first in the
Korea customer satisfaction index for the credit card category, processing US$120 billion in
transactions, annually.
Shinhan Card wanted to improve the reliability and performance of its IT infrastructure and
provide more timely reports to improve responses to changing customer requirements in the
credit card industry. In addition, each department—including marketing, credit, and bond
accounts—had created its own data mart, resulting in increased data duplication, storage
requirements, and costs.
In February 2011, Shinhan Card deployed its enterprise data warehouse on Oracle Exadata
Database Machine. The company gained real-time visibility for its profitability forecasting
model and marketing promotions, completing the total calculations for monthly account
closing and profitability analysis 40% faster. Finally, the company reduced data duplication
by up to 36% and cut long-term storage costs and requirements.
Closing Monthly Accounts and Accelerating Profitability Analysis 40% Faster
Shinhan Card, like many large companies, wanted to accelerate its monthly account close
process to ensure a more accurate and timely performance snapshot and support faster
decision-making.
With Oracle Exadata Database Machine, the company cut its monthly account closing
period from approximately six days to just under four days—33% faster. It also reduced the
total calculation period for monthly account closing and profitability analysis by about
40%—from 10 days to 6 days, driving more timely insight into daily business performance.
Gains Real-Time Visibility to Profitability Forecasting Model
By implementing Oracle Exadata Database Machine, Shinhan Card can now apply a
profitability forecasting model in real-time instead of taking 30 minutes. This enabled the
company to expand analysis beyond credit card products to other business areas, such as
analyzing the profitability of debit cards, business affiliates, and client marketing. Executives
now have a complete view of company profitability for enhanced decision-making.
Establishes Single View of Data Mart and Reduces Data Duplication by up to 36%
Shinhan Card experienced difficulties in data management because each department created
different data marts from enterprise data warehouse raw data.
38
SHINHAN CARD, CO., LTD.
This resulted in serious data redundancy and duplication, slowed data processing time, and
increased storage costs.
With Oracle Exadata Database Machine, Shinhan Card systemized refreshing its data marts
by integrating and categorizing them into three levels: dimensions, common sales and
credit, and specialized marts. The integrated data mart model allows the company to collect
and analyze basic customer information, automatically sharing common modules based upon
purpose, such as for profitability analysis, the campaign management system, and
International Financial Reporting Standard compliance, rather than creating separate data
mart for each department.
As a result, Shinhan Card gained a single view of data marts, rather than managing them
separately in each department. This reduced data duplication by up to 36%. For example,
the company reduced the number of duplicate general ledgers, from 5,460 to 3,531 by
systematically refreshing its data mart using a model with an integrated view. It also saved
costs for additional storage requirements.
Enhances Compression Efficiency to 73% and Saves Storage Costs
Shinhan Card is experiencing exponential data growth, adding approximately 5 terabytes of
data each month. As such, the ability to scale its data infrastructure cost effectively is critical.
Using Oracle Advanced Compression and Exadata Hybrid Columnar Compression, the
company is optimizing its investment and reducing future storage requirements.
“We are very impressed with Oracle solutions, which have exceeded our expectations. For
example, Oracle Exadata showed 73% compression efficiency, when, during a test, it enabled
us to optimize our storage investment and increase the data processing capability,” said Lee.
Extending Benefits Across the Enterprise
Implementing Oracle GoldenGate, Shinhan Card created a real-time marketing
environment by synchronizing marketing activities with the customer account system. It
enabled the company to endorse promotions in real-time, based on the updated information.
“For example, if a client uses a Shinhan Card to purchase air fare, we can instantly push
travel-related products and information to the customer. This capability has significantly
increased our business opportunities and improved our bottom line,” said Lee.
Shinhan Card also used Oracle Enterprise Manager 12c to monitor system performance and
resource utilization in the database environment. The company can now easily manage the
work level for more than 20 Shinhan Card developers, improving staff productivity despite
exponential growth in customer data.
Challenges
••
Optimize storage investment as data continues to grow by 20%, annually
39
SHINHAN CARD, CO., LTD.
••
••
••
Implement a next-generation information system to improve data-processing speed and
support faster decision-making
Centralize the data mart across the enterprise and eliminate data duplication and
redundancy
Provide real-time data updates by synchronizing the customer account system with
marketing activities for faster responses to changing market trends and maintain a
competitive edge
Solutions
••
••
••
••
••
••
••
••
••
••
Deployed Oracle Exadata Database Machine and gained the ability to close monthly
accounts in under four days instead of six days—33% faster
Reduced the total calculation period for both monthly account and profit-and-loss
statements 40% faster—from 10 days to 6 days—driving more timely insight into daily
business performance
Enabled real-time profitability forecasting for individual credit card products, merchants,
and product marketing instead of taking 30 minutes, helping executives to make quicker
decisions, based on a full view of company profitability by implementing Oracle Exadata
Database Machine
Cut the daily loading and calculation processes by four hours before start of business at 8
a.m. rather than noon, enabling staff to use updated data for tasks and decision-making
during business hours
Gained the ability to complete domestic credit sales approvals in 50 minutes instead of
three hours, and generate daily sales receipt confirmation in 30 minutes instead of four
hours, and enhanced batch processing time by 2x to a maximum of 120x to improve
customer satisfaction
Provided executives with sales updates, based on the previous day’s data instead of data
that is two days old, driving more informed decisions and responsiveness to market
changes
Reduced data duplication up to 36% by establishing a single view of data marts and
allowing different departments to share common modules
Enhanced data compression efficiency to 73% and reduced costs for long-term storage
expansion by implementing Oracle’s Advanced Compression and Exadata Hybrid
Columnar Compression
Increased business opportunities by synchronizing marketing activities with the customer
account system through Oracle GoldenGate, enabling real-time promotions by using
continuously updated information in the customer account system
Improved staff productivity by making it easier to manage the work level and status for
more than 20 developers by using Oracle Enterprise Manager
40
SHINHAN CARD, CO., LTD.
Why Oracle
Shinhan Card wanted to upgrade its information system, as there was a limit to expanding
its legacy system, which caused significant delays in processing more than 22 million credit
and debit card holders’ data every day.
“We chose Oracle Exadata Database Machine and Oracle GoldenGate over Teradata
products because Oracle demonstrated much better results in compression and performance
efficiency, and it enabled us to create a real-time marketing environment for our next
generation information system.” said Lee.
Implementation Process
Shinhan Card worked with partner LG CNS to implement two Oracle Exadata Database
Machine Full Rack systems and two Half Rack systems, Oracle Golden Gate and Oracle
Enterprise Manager 12c for its next-generation project. The company adopted a big-bang
approach for the project and upgraded all the information systems, such as account approval
systems.
The new system went live, having been deployed on time, on October 2, 2012. It is
operating without any problems and maintaining a stable operation.
Partner
Shinhan Card engaged Oracle partner LG CNS for its core banking implementation in the
next-generation project. The company utilized LG CNS’s experience in system maintenance
and integration and received support for workload analysis, system design and development,
and product performance testing.
“We have confidence in LG CNS, as it has good experience in performing large-scale
financial IT projects. We completed the next-generation project on time because of its full
cooperation and deep understanding of how Oracle solutions could help us to achieve a
cost- effective and high-performance data infrastructure,” said Lee.
41
VOCALINK
Oracle Customer:
VocaLink
Hertfordshire, United Kingdom
www.vocalink.com
Industry:
Financial Services
Annual Revenue:
$100 to $500 Million
Employees:
1,000
Oracle Products & Services:
• Oracle Database, Enterprise Edition
• Oracle Real Application Clusters
• Oracle GoldenGate
VocaLink Delivers Highly Available and Secure
Mobile Payments Infrastructure for United
Kingdom’s Payments Council
“Oracle is key to the success of our new mobile payments infrastructure, giving us a
very high level of confidence in our ability to offer the required levels of availability,
performance, and security. Only Oracle could provide us with such seamless
continuity throughout the technology stack.”
–– Chris Dunne, Payment Services Director, VocaLink
VocaLink designs, builds and operates world-class payment systems and automatic teller
machine (ATM) switching platforms. It operates the United Kingdom’s (UK) national
payments infrastructure. In 2012, it processed more than 10 billion UK transactions
totaling US$7.4 trillion(£4.9 trillion).
In the UK, VocaLink processes more than 90% of all salaries, more than 70% of household
bills, and almost all state benefits. It also connects the world’s busiest network of more than
65,000 ATMs, where transactions peaked at 22,338 per minute during 2012.
• Oracle WebLogic Server
• SPARC T4-1
Challenges
• Oracle Advanced Customer Support
••
Services
••
••
Develop the infrastructure to build, pilot, and operate a new mobile payments service on
behalf of the Payments Council—the governing body for UK payment transactions
Enable all banks in the UK to collaborate on a centralized infrastructure to offer customers
secure mobile payment services between individuals to and from any UK bank account
without needing to disclose account details
Ensure that the service provides maximum availability, stability, security, and performance
as expected by UK banks and their customers
Solutions
••
••
••
••
Won the contract from the Payments Council to deliver a new mobile payments
infrastructure, drawing on a solid track record of technical knowledge, operational
expertise, and proven Oracle technologies for delivering UK payment services for more
than 40 years
Developed a highly secure, always available service using a comprehensive Oracle
technology stack, including Oracle Database with Real Application Clusters, Oracle
GoldenGate, Oracle WebLogic Server, and Oracle’s SPARC T4-1 servers
Ensured essential high availability for mobile payments service with no single point of
failure within the Oracle stack, using clustering, two separate data centers, and multiple
database instances connected via Oracle GoldenGate to ensure 100% availability, 24/7, in
real time
Developed an infrastructure that is central to the operation of the mobile payments service,
enabling banks to securely store their customers’ mobile numbers, providing a secure
look-up service to retrieve those details, and, for the first time, to offer mobile payment
services between individuals with any UK bank account
42
VOCALINK
••
••
••
••
Delivered an infrastructure that is both physically and virtually highly secure and resilient
to attack, ensuring that if one part of the mobile payments service is compromised, the
organization can isolate the threat and continue service with no impact to customers
Guaranteed high-level performance with Oracle GoldenGate and SPARC T4 servers, and
load-tested for millions of accesses to enable the Payments Council to offer the first
mass-market, national, mobile payments service to UK consumers
Worked with one vendor to ensure optimum performance across the Oracle technology
stack and benefit from the synergies inherent within a close supplier partnership
Ensured maximum availability, stability, security and performance for the infrastructure
with support from Oracle Advanced Customer Support Services’ Enhanced Solution
Support Center
43
WOORI BANK
Oracle Customer:
Woori Bank
Seoul, Republic of Korea
www.wooribank.com
Industry:
Woori Bank Cuts Customer Credit Rating
Assessments from Three Hours to 15 Minutes,
Generates Management Reports in 10 Minutes
Instead of Five Hours
Financial Services
Annual Revenue:
Over $5 Billion
Employees:
Woori Bank is the flagship unit of Woori Financial, the Republic of Korea’s largest financial
group. The bank’s credit card division wanted to shorten the time it took to load online
transaction processing (OLTP) data from the accounts system—which processes and stores
real-time credit card transactions—into an analysis database. Woori’s staff uses the analysis
database to do customer credit rating assessments, run management reports, and generate
the intelligence needed to develop effective marketing and promotional campaigns.
14,363
Oracle Products & Services:
• Oracle Exadata Database Machine
• Oracle GoldenGate
Due to rapid growth in the credit card business, the bank needed a stable, scalable, and
highly available database platform that could process large volumes of transactional data
very quickly. The ability to access credit card data on the day the transaction occurred—
rather than a day later—would help the bank develop effective business strategies, such as
creating targeted promotions to increase chances of product take-up. The bank also wanted
to minimize the cost, time, and effort of transferring existing databases to a new data
processing platform, and it needed to ensure efficient storage of up to 1 TB of new data a
month.
After implementing Oracle Exadata Database Machine and Oracle GoldenGate on Oracle’s
Sun Fire X4170 M2 and Sun Fire X4270 M2 servers, the bank can now load OLTP data in
real time, compared to one day in the past. As a result, customer credit-rating assessment
tasks can be completed in 15 minutes, instead of three hours; daily marketing target
selections can be made in less than 30 minutes, instead of 3.5 hours; and targeted data for
business management reports can be generated in less than 10 minutes, instead of five hours.
The faster OLTP loading time has significantly increased work productivity of business users
and IT administrators.
Faster reporting means 120 power users in the marketing and other divisions can go beyond
standardized queries to generate personalized queries in the data mart access layer, using the
results to create effective and timely promotional campaigns. In the past, it had been
difficult for them to revise and incorporate changes to marketing campaigns in real time
because they were working with the previous day’s data. Now, users can immediately access
and analyze transactions for specific trends in the data mart access layer and adjust
campaigns and strategies accordingly. Woori Bank can also send tailored offers to customers.
For example, if someone applies for a credit card, the bank can follow up with an offer for a
personal loan on the same day.
Woori Bank used the Hybrid Columnar Compression feature in Oracle Exadata to compress
analytical and historical data, shrinking 78 TB of data down to 42 TB and reducing data
storage costs by 46%. The bank also deployed Oracle’s StorageTek SL500 modular library
system to efficiently store corporate data. The Oracle infrastructure can be expanded without
extensive configuration or installation, simply by adding new racks to easily support the
bank’s future growth.
44
WOORI BANK
Why Oracle
In December 2010, Woori Bank’s credit card division and Woori FIS (Woori Financial
Group’s IT services business) ran a series of benchmark tests of integrated OLTP/OLAP
solutions from four vendors. The solutions were assessed on their performance, based on
queries and reports that the bank regularly generates.
The results showed Oracle Exadata offered the fastest performance and the best database
integration capabilities. The platform was also optimized for loading and analyzing accounts
data in real time. In addition, Oracle Exadata simplified data verification. In the past,
verifying the integrity of accounts data was a load-intensive process that could take three
days to complete. With Oracle Exadata, verification of all account data takes just two hours.
Oracle Exadata’s Hybrid Columnar Compression feature—which can compress data by up to
10x—was another attractive feature, as it could provide efficient storage and support the
expected growth in Woori Bank’s credit card business and data volumes.
Finally, Oracle offered an architecture that can process large data volumes, is easy to scale,
and provides quick and stable migration, due to the use of identical databases. This would
enable service continuity during the migration process and lower deployment costs.
Implementation Process
In May 2012, Woori Bank transferred 7.5 TB of credit card transaction data from the
accounts system to the Oracle Exadata platform, completing the task in just 1.5 hours. The
arrangement time needed to optimize Oracle Exadata was reduced from an expected 22
hours to 7 hours.
The Oracle Exadata platform is performing stably after the bank set the data compression
range and optimized application performance.
45
BT GROUP PLC
Oracle Customer:
BT Group plc
London, United Kingdom
www.bt.com
Industry:
Communications
Annual Revenue:
Over $5 Billion
Employees:
92,600
Oracle Products & Services:
• Oracle GoldenGate
• Oracle Data Integrator Enterprise
Edition
• Oracle Linux
Oracle Partner:
Tech Mahindra
BT Group plc Data Integration Technology to
Safely Migrate Business Critical System without
User Impact, Reduces Downtime by 90%
“This was our first implementation using Oracle GoldenGate and Oracle Data
Integrator Enterprise Edition, and it is regarded internally as a highly successful
project. We significantly reduced our total cost of migration and exceeded our
internal customers’ requirements for system availability.”
–– Dhananjay Papde, Principal Consultant, BT
BT Group plc is one of the world’s leading communications solutions and services providers,
with operations in 170 countries. It delivers fixed-line, broadband, and mobile services, as
well as TV products and networked IT services.
BT developed an application to automate its network inventory planning and service
provisioning. This application is crucial to BT’s operations, automating inventory planning
for the organization’s next generation internet protocol (IP)-based convergent network
infrastructure, known as 21st Century Network (21CN). It is also critical to enabling BT to
deliver next-generation services to its customers––from IP-based voice communications, to
digital television, music, and internet content, to mobile Ethernet and fast broadband.
BT’s network inventory planning and service provisioning application, which handles
40,000 transactions per minute, is key to providing end-to-end services to customers. It
stores the entire organization’s network inventory information, such as circuits, routers,
switches, and locations, it and is a single source of truth for other interfacing components,
such as network event monitoring systems, business intelligence systems, and data
warehouses. As this application is so crucial to BT’s customer delivery, any system outages
could severely impact BT’s service delivery and troubleshooting capabilities. Therefore, it
was difficult for BT to find suitable time slots for planned maintenance, and it often delayed
lengthy activities, such as platform refreshes.
BT had a key business requirement to migrate the network inventory planning and service
provisioning application from the HP-Tru64 operating system to Oracle Linux with
minimal downtime. Previously, the system would have been down for 20 hours to complete
this migration. Instead, BT chose Oracle GoldenGate to ensure a smooth migration, which
it completed within less than two hours. Since the migration, BT has used Oracle
GoldenGate and Oracle Data Integrator Enterprise Edition within the new architecture to
significantly improve the system’s overall performance.
Challenges
••
••
••
Optimize investment in Oracle enterprisewide license agreement (ELA) by implementing
a policy of “Oracle First” for all internal software to drive consumption of Oracle products
and services throughout the organization
Achieve planned system migrations with near-zero downtime and minimal business
disruption to eliminate adverse impact on the company’s delivery of high speed and next
generation telecommunications services to businesses and consumers
Reduce maintenance support costs
46
BT GROUP PLC
••
••
••
Automate, standardize, and streamline network capacity to eliminate reliance on manual
data sourcing, rekeying, and manual data analysis
Collate and analyze platform utilization data to improve decision-making by using a fast,
efficient, and consistent method across all platforms
Ensure all systems are fully up-to-date to eliminate risk of non supported systems, such as
the end-of-life HP Tru64 operating system and the HP Alpha server
Solutions
••
••
••
••
••
••
••
••
••
••
Worked with BT and Oracle Partner Tech Mahindra to deploy Oracle GoldenGate to
complete the migration of BT’s network inventory planning and service provisioning
application from the HP-Tru64 operating system to Oracle Linux, completing phase 1 in
less than two hours
Reduced risk of system unavailability during migration, as setup, data extraction, and
replication was done in the background with Oracle GoldenGate to maintain system
availability for 40,000 transactions per minute and 2,000 concurrent sessions during the
migration
Avoided more than 20 hours of estimated system downtime, if the migration had been
completed using a textbook model of backup, copy, and restore without the help of Oracle
GoldenGate
Ensured that disaster recovery capabilities remained in place throughout the migration
Avoided a potential 20 hours to restore the system if migrating using the textbook
solution, enabling BT to roll back in less than 30 minutes, if necessary
Tested the rollback strategy prior to migration, significantly reducing the possible
financial impact from potential disruption of telecommunications services if the network
inventory system were unavailable for 20 hours
Improved performance of the network inventory planning and service provisioning system
by more than 15%––with multiple data stores created in the new architecture for two
network event monitoring systems that need to be available 24/7––to ensure that customer
provision of next generation telecommunications services are always available
Improved data handling speed by more than 20% with Oracle Data Integrator Enterprise
Edition, and significantly reduced the time required to execute business processes
compared to previous manual, error-prone processes involved in network capacity
management
Used Oracle Data Integrator Enterprise Edition to provide a common method of data
extraction and consolidation to enable efficient, accurate reporting on capacity thresholds
for network utilization
Reduced load on the network inventory planning system by more than 10%, using Oracle
GoldenGate to take near real-time feeds from it into a data warehouse
47
BT GROUP PLC
••
••
Ensured that the network inventory planning application is fully supported with an
up-to-date operating system, Oracle Linux, eliminating the risk of a business critical
application being out of support
Increased ability to exploit the Oracle First strategy—which aims to maximize use of an
ELA—by migrating to Oracle Linux with Oracle GoldenGate and Oracle Data Integrator
Enterprise Edition
Why Oracle
“We considered other options such as Oracle Streams, Oracle Logical Standby Database, and
QUEST Shareplex,” said Vipul Patel, platform designer, BT. “After a detailed analysis, we
concluded that using Oracle GoldenGate to smoothly migrate to a new environment with
minimal outage on the production system was the best option available. We completed the
migration in less than two hours.”
48
MEGAFON
Oracle Customer:
MegaFon
Moscow, Russia
www.megafon.ru
Industry:
MegaFon Centralizes 200 Billion Real-Time,
Mobile Communications Billing Transactions to
Analyze Security and Revenue and Protect Against
Fraud
Communications
Annual Revenue:
Over $5 Billion
Employees:
“Oracle GoldenGate 11g has proven to be an extremely reliable, scalable, and easyto-use solution that seamlessly captures and delivers data for more than 200 billion
monthly transactions to our business-critical subsystems for analysis. The solution
enables us to stay one step ahead of our competitors by facilitating innovation via
rapid, sophisticated analytics.”
–– Alexander Bocharov, Head of Analytical Systems Development, MegaFon
8,000
Oracle Products & Services:
• Oracle GoldenGate 11g
• Oracle Database 11g,
Enterprise Edition
• Siebel Customer Relationship
Management (Siebel CRM)
Founded in May 2002, MegaFon is the only Russian telecommunications provider with a
network that spans all of Russia, as well as the Republics of Abkhazia, South Ossetia, and
Tajikistan. The company was the first in the country to launch 3G commercial operations. It
is now Russia’s top provider of mobile internet solutions, and is ranked second highest for
the number of active communications subscribers—with 62.8 million at the end of 2011,
representing a 9.6% increase from the previous year.
Building on its growth, MegaFon recently acquired Synterra, a Russian mobile carrier.
Following the acquisition, the acquired company’s billing information was in eight separate
regional billing systems across Russia. To sustain growth in the multiple fixed and wireless
segments, MegaFon needed a data-centric IT architecture for multiple disparate databases,
to ensure accurate, trusted, and timely data for all corporate departments. For example,
MegaFon wanted the ability to create smart marketing campaigns built on mobile
subscriber profile data with real-time response analysis, so it could facilitate growth by
maximizing conversion rates and average revenue per user.
MegaFon deployed Oracle Golden Gate 11g to extract billions of monthly transactions from
eight regional billing systems. The data was integrated and centralized onto Oracle Database
11g, Enterprise Edition, and distributed to business-critical subsystems for revenue, fraud,
and security analysis. As a result, MegaFon achieved more sophisticated, business-specific
analysis for billing and customer data, to improve business decisions, facilitate more targeted
customer marketing, and provide for ongoing growth.
Challenges
••
••
••
••
••
Create a central data repository, capable of scaling to collect more than 200 billion pieces
of real-time mobile billing information from eight regional billing systems
Implement a data-centric architecture to provide accurate, trusted, and timely data to
various corporate departments, eliminating disparate customer data from divisions within
the company
Optimize physical IT assets by avoiding overuse of the network and IT systems due to
extra queries to obtain siloed mobile billing and production information
Gain more sophisticated analysis of mobile usage information to improve customer
marketing initiatives and increase revenue generated from the current customer base
Improve mobile fraud detection and increase mobile security capabilities by distributing
real-time customer data to business-critical subsystems for analysis
49
MEGAFON
Solutions
••
••
••
••
••
••
••
••
••
••
Consolidated more than 200 billion monthly billing records from eight billing systems
onto a centralized database using Oracle Database 11g, Enterprise Edition, and distributed
data to multiple business-critical subsystems for more accurate, sophisticated analysis
Created a 360-degree view of the mobile subscriber base by consolidating information
from an existing Oracle’s Siebel Customer Relationship Management application and
disparate billing databases, which improved insight into customers
Deployed Oracle GoldenGate 11g to implement a data-centric IT architecture and provide
more accurate, trusted, and timely data for sales, marketing, customer care, and other
corporate departments
Lowered hardware and licensing costs using the scalability of Oracle Database 11g,
Enterprise Edition to eliminate the need to purchase additional systems and software
licenses for increased workloads
Enabled multiple offices and data centers across Russia to respond quickly to events—
especially potential mobile security and fraud issues—thanks to more centralized business
information and streamlined access to real-time reporting
Created sophisticated, targeted marketing campaigns based on enhanced mobile subscriber
information, enabling Megafon to maximize market penetration and facilitate continued
growth
Optimized IT resource use by offloading tasks—such as operational reporting and
analytics—from billing and operations support systems to the new, centralized database
Centralized, real-time data collection from multiple sources—including databases for
billing, customer-relationship management, and enterprise resource planning
Ensured that field offices and data centers have real-time access to key performance
indicators, to better meet strategic goals and increase growth
Enabled more business-specific analysis of billing data—such as revenue assurance,
customer analytics, and fraud detection—to accommodate the company’s revenue growth,
customer insight, and security requirements
Why Oracle
MegaFon chose Oracle solutions because of performance, ease of implementation and use,
scalability and agile management. The solution suite also lowers total cost of ownership, as a
single MegaFon engineer maintains the entire Oracle GoldenGate 11g infrastructure.
“Concurrent with MegaFon’s goal to offer its customers the greatest potential for modern
communications by investing in cutting-edge technologies, Oracle provided a solid
technology foundation that helped us bring new offerings to the market, outperform the
competition with more sophisticated business planning, and provide outstanding customer
service while doing so,” said Alexander Bocharov, head of analytical systems development,
MegaFon.
50
MEGAFON
Implementation Process
MegaFon easily completed the implementation on budget, with minimal systems
performance optimization required.
51
TATA SKY LTD.
Oracle Customer:
Tata Sky Ltd.
Mumbai, India
Tata Sky Ltd. Processes 1 Million Customer
Requests per Day, Resolves Queries 25% Faster
www.tatasky.com
Industry:
Communications
Annual Revenue:
$500 Million to $1 Billion
Employees:
1,200
Oracle Products & Services:
• Oracle GoldenGate
• Oracle Business Intelligence
Standard Edition
• SPARC T4-2
• SPARC Enterprise M9000
• Oracle Solaris 10
Oracle Partner:
Tata Consultancy Services Ltd.
“We have used Oracle’s world class products from the start to help us become a
leader in India’s direct-to-home market and to support our business growth. We
can now process 1 million customer requests per day and resolve queries 25%
faster.”
–– N. Ravishanker, Chief Information Officer, Tata Sky Ltd.
Tata Sky Ltd. is a leading, national direct-to-home (DTH) satellite broadcasting television
service provider in India. The company provides and installs set-top boxes offering picture,
sound, and interactive services for television, as well as high-definition content channels and
recorders, and video on demand.
Tata Sky operates an extensive customer-service network to support its more than 7 million
national customers. The network includes service installations; a 24-hour call center service;
and multilingual customer service staff. Incorporated in 2004, the company is a joint
venture between Tata Group and STAR India, and currently holds the largest market share
in the national DTH, business-to-customer market. It has 25 offices across the country.
To remain India’s satellite television service provider of choice, Tata Sky wanted to improve
its internal, customer-order management system, so it could respond to a growing number
of customer phone queries and requests for its satellite broadcasting television services. The
company implemented Oracle GoldenGate to provide real-time data integration and Oracle
Business Intelligence Standard Edition for reporting and analytics. It is running the
applications on SPARC T4-2 and SPARC M9000 servers.
www.tcs.com
The Oracle solutions enabled Tata Sky’s customer service staff to access, retrieve, and update
customer queries and process requests and payments in real time. Tata Sky can now resolve
customer phone queries in less than three minutes on average, compared to four minutes
previously; process 1 million requests each day, compared to 100,000 previously; and
provide more accurate customer service and assistance over the phone, 24 hours a day, seven
days a week.
Challenges
••
••
••
Improve its customer call center services by enabling staff to respond to more calls per day
and reduce average call-handling time
Upgrade the customer-order management system to enable staff to access, retrieve, and
update customer data faster and in real time, and provide customer service assistance 24
hours a day, seven days a week
Reduce time to process customer requests and payments for new channels, plans, or
packages, to deliver new services to customers immediately
Solutions
••
••
Processed 1 million customer requests made daily by phone, compared to 100,000 previously
Resolved customer queries 25% faster—in less than three minutes on average compared to
four minutes previously—by updating customer profiles and processing requests in real
time
52
TATA SKY LTD.
••
••
••
••
••
••
••
Improved, by 20%, the tracking and recording of customer complaints made over the
phone, by automating its interactive voice response database to record calls in real time
Provided more responsive customer service over the phone, 24 hours a day, seven days a
week, by moving data to a reporting database to provide staff with accurate, up-to-date
customer information in real time
Enabled customers to access new services or re-activate service payments in real time
Reduced data processing speeds and system downtime to deliver customer-service
assistance around the clock
Ensured the customer-order management platform could scale to meet the increasing
number of customers and up to two million orders a day
Generated approximately 700 new marketing and services analytics reports, which weren’t
available previously, using Oracle Business Intelligence Standard Edition
Accelerated the system reboot process and improved patch management using Solaris 10
Why Oracle
Tata Sky has been using Oracle products since its inception. The company is running an IT
infrastructure that is almost 100% based on Oracle.
“We chose Oracle for our IT infrastructure, as its products are world class and optimized to
handle large numbers of transactions,” said N. Ravishanker, chief information officer, Tata
Sky Ltd. “Oracle can deliver the scalability and performance we need to integrate and
upgrade our systems and applications to meet our growing business and customer needs.
“With Oracle, we have grown to become India’s leading, national, satellite broadcasting
television service provider. We will definitely continue use Oracle products in the future to
help us meet our goal of processing 3 million requests per day.”
Implementation Process
Tata Sky engaged Oracle Diamond Partner Tata Consultancy Services Ltd. (TCS) to
implement Oracle GoldenGate, Oracle Business Intelligence Standard Edition, and the
SPARC T4-2 servers. The implementation of Oracle GoldenGate and the SPARC T4-2
servers took three months to complete—both went live in July 2012. The implementation
of Oracle Business Intelligence Standard Edition took nine months, going live in June 2012.
TCS customized aspects of Oracle GoldenGate and Oracle Business Intelligence. The project
was delivered on time and on budget.
Partner
TCS provided Tata Sky with complete system integration services, including testing,
consultation, implementation, customization, training, and post-implementation support.
53
TATA SKY LTD.
The company has been Tata Sky’s system integrator for the past seven years.
“We have worked with TCS on a number of IT projects over the years and the team is
experienced in implementing large-scale Oracle solutions in the DTH space,” Ravishanker
said. “We are happy with the service they’ve provided and will continue to partner with
them in future.”
54
TTNET A.S.
Oracle Customer:
TTNET A.S.
Istanbul, Turkey
www.ttnet.com.tr
Industry:
Communications
Employees:
600
TTNET A.S. Realizes Revenue Faster, Saving Time,
Labor, and Hardware Costs with Uninterrupted
Data Transfer and Real-Time Replication
“With the help of Oracle GoldenGate 11g, we can instantly synchronize subscriber
data with billing and charging information, online. Previously, this manuallyintensive process took several hours each day. As a result, we’ve dramatically
decreased task time, staff costs, and hardware requirements—while enabling faster
time-to-revenue.”
–– Sahin Sen, CIO, TTNET A.S.
Oracle Products & Services:
• Oracle GoldenGate 11g
• Oracle Database, Enterprise Edition
• Oracle TimesTen In-Memory
Database 12c
Oracle Partner:
TTNET A.S. is a leading communications and entertainment company in Turkey, meeting
the requirements of corporate and residential customers across all industries by offering
internet access; internet protocol television (IPTV); mobile and landline telephony; music
and online gaming platforms; and educational tools. Founded in 2006 with the goal of
connecting Turkey to the world through the internet, TTNET today combines television,
fixed-voice, mobile-voice, and internet services into a single bill. It is the first company in
the Turkish communications market to launch a quadruple-play offering.
Endersys Danısmanlık Yazılım ilet.
Bil. Tek. San. ve Tic. A.S.
www.endersys.com.tr
Challenges
••
••
••
Avoid communications service interruptions, alleviate manual errors, and reduce costs and
the workload of communications analysts by minimizing the time to synchronize billing
data with subscriber information—a process that, when done manually, took between five
and six hours, daily
Accelerate time to revenue by generating bills faster, thanks to real-time, postpaid,
communications-subscriber billing and real-time, prepaid, communications-customer
charging
Match up, immediately, ongoing modifications of prepaid and postpaid tariffs, service
packages, product bundles, and subscriber information with data on billing and charging
databases to ensure correct postpaid billing and prepaid charging
Solutions
••
••
••
••
Used Oracle GoldenGate 11g to ensure uninterrupted operation, disaster recovery, data
protection, and real-time data replication between subscriber systems and billing and
charging systems without adding hardware—ensuring TTNET’s revenue stream through
accurate postpaid billing and prepaid charging
Ensured on-time postpaid communications subscriber billing and prepaid communications
subscriber charging by eliminating slowdowns and interruptions of operational databases,
thanks to Oracle GoldenGate’s replication capabilities
Achieved end-to-end data integrity of mission-critical subscriber billing and charging
information—such as prepaid and postpaid tariffs, service, and product bundles, and
subscriber data—by automating all replication procedures, ensuring the accuracy of billing
and charging for transactions
Eliminated manual replication tasks that took five to six hours daily, achieving a
substantial reduction in associated labor costs while eliminating manual errors
55
TTNET A.S.
••
••
••
••
Enabled real-time replication between Oracle TimesTen In-Memory Database and Oracle
Database, Enterprise Edition—the data foundation for TTNET’s billing and charging
operations—to ensure faster time to revenue
Provided ad-hoc, real-time replication between the customer relationship management
applications and billing and charging databases using Oracle GoldenGate 11g to
dramatically save time and staffing costs
Consolidated information about tariffs, products, services, and subscribers from hundreds
of databases into Oracle Database, Enterprise Edition, enabling systems to query data from
a single point and generate faster query results for more business agility
Ensured that business intelligence analysts have constant access to up-to-date subscriber,
tariff, product bundle, and billing and charging information to provide the analytic
intelligence needed for operational and strategic decision-making—resulting in the ability
to, for example, immediately reduce connection speeds for those customers who exceed
volume limits
Why Oracle
“TTNET’s information technology environment is heterogeneous, relying on applications
and tools from multiple vendors. Oracle GoldenGate differentiated itself as the most
suitable platform-independent application due to its numerous capabilities that range from
real-time data replication to transactional change capture and verification,” said Sahin Sen,
CIO, TTNET A.S.
Partner
“We engaged Oracle partner Endersys due to its expertise and experience in Oracle
TimesTen implementations. Endersys took care of the implementation, the fine-tuning, and
the initial solution troubleshooting. Our cooperation with Endersys consultants was
flawless,” Sen said.
56
TÜRK TELEKOM
Oracle Customer:
Türk Telekom
Istanbul, Turkey
www.turktelekom.com.tr
Industry:
Communication
Employees:
More than 24,000
Türk Telekom Significantly Improves Performance
with Turkey’s First Asynchronous, Real-Time
Archiving Solution
“By using Oracle GoldenGate 11g, we have drastically improved performance
and access to real-time data and eliminated many downtime hours. With almost
zero-downtime migrations reaching the desired high availability ratios and flexible
online replication, we reduced operational costs and saved approximately US$22
million.”
–– Serkan Karatas, Database Division Manager, Türk Telekom
Oracle Products & Services:
• Oracle Goldengate 11g
• Oracle Management Pack for
Oracle GoldenGate
• Oracle GoldenGate Veridata
Oracle Partner:
Asseco SEE
www.asseco.com
Türk Telekom, a leading communication and convergence technology company in Turkey
and the country’s most valuable brand for the last four years according to Brand Finance,
provides fixed line communications and broadband internet services. The company, which
was founded in 1994 by separating from Posta ve Telgraf Teskilatı, the national post and
telegraph directorate of Turkey, owns more than 14.5 million fixed access lines—nearly all
fixed access lines in Turkey—and 7 million asymmetric, digital subscriber lines.
Türk Telekom required faster development of telecommunications operation, sales, and
marketing reports to be derived from approximately 20 terabytes of data collected from
mission-critical applications, like billing and customer relationship management (CRM)
systems. The company also needed to ensure replication in a hybrid environment with
source systems and target systems from different manufacturers in two geographical
locations. To meet these goals, Türk Telekom established the first and only asynchronous,
real-time archiving solution in Turkey with Oracle GoldenGate to facilitate real-time data
warehousing with hybrid online replication from 16 different source systems to one target
data warehouse with near-zero latency. Thanks to the new solution, the company was able to
eliminate 30 hours of database downtime, reduce costs, and save approximately US$22
million.
Challenges
••
••
••
Enable faster reporting on approximately 20 terabytes of data collected from missioncritical applications, such as billing and CRM systems, to support management decisionmaking
Reduce source system overhead, development and maintenance costs, and transaction time
with an alternate approach to the company’s extract-transform-load process—to move data
from online transaction processing (OLTP) systems to online analytical processing systems
Facilitate replication in a hybrid environment with source and target systems from
different manufacturers located 450 kilometers apart
Solutions
••
Established the first asynchronous, real-time archiving solution in Turkey with Oracle
GoldenGate, which moves 250 gigabytes of daily modified data in real-time from a huge
OLTP database to an archive database, achieving an important increase of OLTP query
performance to enable fast operational, sales, and marketing reports
57
TÜRK TELEKOM
••
••
••
••
••
••
••
Facilitated real-time data warehousing with hybrid online replication from 16 different
source systems to one target data warehouse with Oracle GoldenGate, achieving online
replication with near-zero latency and enabling the company to handle data operations in
shrinking batch windows
Supported key applications—such as business analytics, campaign management, and churn
prevention—and facilitated live reporting from a dozen source systems located in Ankara
to four target reporting platforms located in Istanbul without requiring any source systems
modifications
Reduced overhead costs on central processing units (CPUs) and source systems, as Oracle
GoldenGate captures data from transaction logs (not the database itself) and does not
interfere with source data
Used Oracle GoldenGate for bidirectional (active-active) migrations and upgrades of three
database platforms, with almost no-downtime eliminating 30 hours of previous downtime
and saving approximately US$22 million
Minimized risks by backing up all data from the new site to the old site with Oracle
GoldenGate’s reverse direction replication to achieve zero downtime rollback if the new
system should fail
Archived historical data to save valuable disk space, decrease storage and backup costs, and
lower management and maintenance costs of the production OLTP database
Ensured the right data is sent to target systems in all archiving, migration, and replication
projects by comparing the source data with the replicated target data quickly and easily
with Oracle GoldenGate Veridata
Why Oracle
“When we decided to find a replication tool, we evaluated some competing products. When
we saw the results delivered by Oracle GoldenGate, our choice was clear,” said Serkan
Karatas, database division manager, Türk Telekom. “Oracle GoldenGate offers more
advanced replication features, lower maintenance costs, and more flexible configuration
options than its competitors. In addition, Oracle GoldenGate produces much less overhead
for source systems.”
Partner
Türk Telekom acquired GoldenGate licenses from Asseco SEE, which was GoldenGate’s
distributor in Turkey. The implementation was performed by Türk Telekom’s internal teams
while Asseco SEE provided consultancy services to resolve operational issues that needed
specialized experience.
58
UFONE
Oracle Customer:
Ufone
Islamabad, Pakistan
www.ufone.com
Industry:
Communications
Employees:
4,000
Oracle Products & Services:
• Oracle GoldenGate
• Oracle Data Integrator
Ufone Protects Revenue, Supports Fast DecisionMaking with Hourly, Rather Than Daily, CRM Data
Updates
“Oracle GoldenGate and Oracle Data Integrator help us integrate information from
various systems and provide up-to-date and real-time CRM data updates hourly,
rather than daily. The applications have simplified data warehouse operations and
allowed business users to make faster and better informed decisions to protect
revenue in the fast-moving Pakistani telecommunications market.”
–– Atif Aslam, Head of Management Information Systems, Ufone
Established in 2001, Ufone is a mobile telecommunications service provider with 22 million
subscribers across Pakistan. The company operates 10,000 cell sites, 400 network franchises
(including 30 company-owned customer service centers), and 150,000 distribution outlets.
It also offers international, cell-phone roaming services through 300 operators in 160
countries. Ufone is the trade name for Pakistan Telecommunication Mobile Limited (PTML),
which was privatized and became part of the Emirates Telecommunication Corporation
Group (Etisalat) in 2006.
Ufone needed to provide its business managers with faster access to the most current
customer and sales data to help make better business decisions and protect revenue. The
organization deployed Oracle GoldenGate to replicate data from an in-house customer
relationship management (CRM) system to its data warehouse, providing business managers
with access to data that is updated every hour, rather than once a day.
It also rolled out Oracle Data Integrator to eliminate the need to use many applications to
extract, transform, and load data into its data warehouse.
Challenges
••
••
••
••
Deploy a single system to more efficiently replicate data from an in-house CRM system—
such as customers’ cell phone plans and bills—into a data warehouse to give users access to
up-to-date information
Provide business managers with the latest and most accurate customer and sales
information from each franchise and outlet in Pakistan that is updated every hour
Enable IT staff to more efficiently design and maintain data extraction and transformation
processes for loading data from heterogeneous source systems
Obtain detailed metadata capabilities and ensure high availability when loading data from
network switches and CRM systems to the data warehouse
Solutions
••
••
Enabled managers to make faster business decisions by providing updated CRM data
hourly, rather than daily
Allowed operations staff to upload reports in approximately three minutes that show if
CRM data in the data warehouse is compliant, rather than taking up to two hours to check
data logs
59
UFONE
••
••
••
••
••
••
Ensured the operations team met its strict service-level agreement to provide accurate and
real-time CRM data to business managers in one hour
Identified underperforming franchises and outlets by easily viewing the number of cell
phone service activations from various sales promotions across the network
Improved support for franchisees by increasing visibility into issues, such as low uptake of
cell phone promotions, so business managers can take corrective action to protect revenue
Eliminated the risk that managers would not have access to customer and sales data if the
CRM system failed by enabling access to replicated data from the data warehouse
Improved the efficiency of extracting, transforming, and loading data—including
centralized metadata—from the CRM system, network switches, and heterogeneous
systems into the data warehouse, eliminating the need to deploy multiple, complex tools
Reduced overall development time by standardizing development practices, minimizing
the complexity of integrating heterogeneous source systems, and conducting data quality
check
Why Oracle
Ufone felt Oracle GoldenGate and Oracle Data Integrator were the most comprehensive and
simplest tools to help the organization achieve its goals.
“Oracle GoldenGate’s real-time data replication ensures data in business intelligence reports
is up to date, helping business users make informed decisions,” said Atif Aslam, head of
management information systems, Ufone. “Oracle Data Integrator makes data integration
simpler, as our operations team only needs one interface to access data from a variety of
operational platforms, rather than using multiple, complex technologies. It has definitely
removed a lot of complexity from our data warehouse-related operations, making life easier.”
Implementation Process
Initially, Ufone’s IT team completed a proof-of-concept to ensure Oracle GoldenGate and
Oracle Data Integrator would meet Ufone’s requirements. The IT team then configured and
deployed the solutions across the organization.
Oracle Data Integrator went live in May 2010 and Oracle GoldenGate in August 2011.
60
THOMSON REUTERS
Oracle Customer:
Thomson Reuters
New York, New York
www.thomsonreuters.com
Industry:
Thomson Reuters Ensures Accurate, Consistent
Data for Online Research Services and Improves
IT Team Productivity—Saving Hundreds of Hours
Annually
Professional Services
Annual Revenue:
Over $5 Billion
Employees:
60,000
Oracle Products & Services:
• Oracle GoldenGate Veridata 11g
• Oracle Database 11g
“Oracle GoldenGate Veridata is instrumental in helping us ensure that we have
accurate data across our multimaster, multidatabase production environment—
which translates to a high level of user confidence. We can now efficiently identify
out-of-synch data, saving significant staff resources and have reduced timeconsuming and disruptive database re-instantiation.”
–– Dan Paczosa, Lead Database Engineer, Legal, Technology, Infrastructure and
Operations, Thomson Reuters
Thomson Reuters is the world’s leading provider of intelligent information for businesses
and professionals. The company combines industry expertise with innovative technology to
deliver information—including news, legal briefings, and analyses—to decision makers in
the financial, legal, tax and accounting, science, and media markets.
Challenges
••
••
••
••
Ensure data integrity for the company’s flagship legal research products, which run on a
multimaster, multidatabase configuration, to ensure that system users, including attorneys,
paralegals, law clerks, and judges, have the most up-to-date and accurate information on
legal cases and precedents
Provide highly available, reliable services to assure user confidence
Accelerate resynching data between various databases to reduce downtime, ensure a
consistent user experience, and avoid revenue loss associated with compromised service
levels
Optimize IT team productivity in managing the numerous databases that support online
legal research and other solutions
Solutions
••
••
••
••
••
Deployed Oracle GoldenGate Veridata 11g to help assure that the company’s legal research
services, which run in a multimaster database replication environment, deliver a consistent
user experience and provide accurate information to the legal professionals who rely on
them
Gained the ability to quickly and automatically identify when data is out of synch without
interrupting database availability
Eliminated the need to run complicated queries and spend significant staff resources to
identify affected data—saving weeks of effort in some cases
Minimized downtime and reduced mean time to recovery when out-of-sync situations
occur in the company’s Oracle Database environments
Facilitated the process of keeping databases online and in-sync, which is critical to
ensuring service levels and user trust
61
THOMSON REUTERS
••
••
••
••
••
Extended Oracle GoldenGate Veridata’s value by creating a PL/SQL procedure that parses
Veridata, out-of-sync XML report files; targets out-of-sync rows; and automatically repairs
the source—saving further time and resources
Eliminated the need to manually copy data from site to site and take down sites for
extended periods of time to re-instantiate one site from another, improving system
availability, reducing risk of errors, and improving customer satisfaction
Avoided several hundred hours of downtime over a six-month period, thanks to the
extended solution’s advanced synching capabilities that eliminated the need to reinstantiate the databases––which process more than 72 million lines of data nightly
Leveraged the solution to efficiently detect possible errors and data omissions as the
company migrates from third-party databases, including IBM DB2, to Oracle Database
11g, streamlining the process and avoiding potential data loss
Improved ability to health check databases in production and testing environments before
placing them back in service after incident resolution
Why Oracle
“Oracle GoldenGate Veridata offers a powerful tool that enables high-speed, efficient data
comparison, which is essential to our ability to ensure accurate, consistent data for our
research services. It can support our high-volume environment in which we process more
than 72 million rows of data, nightly. The ability to use the product with both Oracle and
nonOracle Databases is also a plus and extends its value for our organization,” said Dan
Paczosa, lead database engineer, Legal, Technology, Infrastructure and Operations, Thomson
Reuters.
Implementation Process
Thomson Reuters conducted rigorous tests and quality checks before rolling out Oracle
GoldenGate Veridata to ensure no negative impact on database resources and performance.
It then rolled out the solution over a two-week period to its multisite environment. The
solution did not need to have Oracle GoldenGate for the synchronization process. The
company completed the testing and rollout process in approximately five months and gained
immediate value from the solution.
62
XAIT AS
Oracle Customer:
Xait AS
Stavanger, Norway
www.xait.com
Industry:
Professional Services
Oracle Products & Services:
• Oracle GoldenGate 11g
Xait AS Enables Enterprises to Streamline
Business-Critical Documentation Through Use of a
Real-Time, Data Integration Solution
“Oracle Golden Gate and Oracle Database help our clients to produce bids and
other business-critical documents much faster and more efficiently than before.
We expect that the solution will raise our profitability and competitive advantage
significantly.”
–– Owe Lie-Bjelland, Chief Technology Officer, Xait AS
• Oracle Database 11g
Xait AS is a software development company, specializing in Web-based database solutions.
The company provides its customers with software for document publishing and
collaboration. Its flagship product, XaitPorter, is the preferred collaborative-writing software
for the oil and gas industry and is used by clients worldwide, among them some of the
world’s largest companies, to create bids and proposals.
Challenges
••
••
••
••
Support Xait’s collaborative-writing software cloud product—XaitPorter—used by its
major global oil and gas customers, to eliminate network bottlenecks that impede
producing business-critical document in various parts of the world
Enable customers to significantly reduce time needed to collaborate with employees
worldwide in producing business-critical documents, such as bids and proposals
Increase efficiency and improve control for Xait’s customers in document production by
providing a single source of truth to eliminate duplicate efforts
Enable customers to do more business by streamlining the production of bids and
proposals, and therefore to make more money––while increasing Xait’s own competitive
advantage and profitability
Solutions
••
••
••
••
Implemented Oracle GoldenGate 11g and Oracle Database 11g as parts of Xait’s own
cloud product, XaitPorter, to eliminate network latency by using replication to distribute
data to multiple recipients, and thus improve production of complex business-critical
documents, such as oil and gas project bids and proposals
Enabled Xait’s customers to greatly reduce the time needed for information transfers and
to produce documents up to 70% faster than before, which increased annual revenue by
millions of dollars for many of Xait’s customers
Increased efficiency and control considerably for customers’ bid and proposal document
production by providing a single source of information to eliminate multiple document
versions
Improved Xait’s prospects to raise its own profitability and increase market share,
particularly in Asia, through XaitPorter’s quality improvements made possible by the
Oracle solution
63
ZON MULTIMÉDIA
Oracle Customer:
ZON Multimédia
Lisbon, Portugal
www.zon.pt
Industry:
ZON Multimédia Boosts Quality of Customer
Service and Reduces Operational Costs with
Business Intelligence and Data Integration
Solutions
Professional Services
Annual Revenue:
$1 to $5 Billion
“We have created a well-defined user profile and gained valuable usage feedback
and trending analysis that accelerate the launch of viable new services and tools for
commercial use. It was very difficult to gain this insight with our legacy Microsoft
SQL Server and SharePoint solutions.”
–– Carlos Graça, Quality Manager, ZON Multimedia
Employees:
1,600
Oracle Products & Services:
• Oracle Business Intelligence Suite,
Enterprise Edition
• Oracle Data Integrator
ZON Multimedia, created in 2008 as a spin-off from the major local telecommunications
operator Portugal Telecom, is a leading provider of cable TV and pay-per-view services in
Portugal, serving more than 1.6 million customers and nearly 3 million households. It also
operates more than 210 theaters across the country and is the second-largest internet services
and fixed-voice provider, with 790,000 and 976,000 customers, respectively.
Challenges
••
••
••
••
••
Monitor real-time performance and workload of pay television and internet networks to
gain timely feedback about technical issues and customer usage patterns, accelerate new
service launches, and improve planning efficiency
Find a quick and technically reliable alternative to legacy Microsoft SQL Server and
SharePoint enterprise solutions, which were used previously for data collection and analysis
but could not provide timely information
Monitor ZON Multimedia’s service offerings—based on interactive, mobile solutions—
throughout their lifecycles, integrating vital information and data gathered from various
types of reporting systems and technology platforms onto a common BI platform
Evaluate the customer experience and anticipate network problems, with the aim of
improving service quality and reducing call-center costs
Consolidate internal technical skills to develop new analytical tools using Oracle solutions
Solutions
••
••
••
••
Cut operational costs by reducing the impact of service failures and the number of calls
coming into the company’s call center, thanks to the combined use of Oracle Data
Integrator and Oracle Business Intelligence Suite Enterprise Edition to gain early insight
into possible service issues
Accelerated performance and service-usage data collection, integration, and analysis,
realizing a significant improvement in data quality and timeliness over the legacy
Microsoft SQL Server and SharePoint systems
Increased significantly the visibility, speed, and ease of collecting real-time data about
workload levels and services usage from network systems throughout the country, thereby
improving network performance and customer satisfaction
Enabled service failure detection through changes in service usage patterns, previously only
tracked once the customer had reported an issue to the call center—improving customer
service and satisfaction
64
ZON MULTIMÉDIA
••
••
••
Gained the ability to continually expand the analysis program to capture more
performance indicators and customer usage pattern metrics—which guide and accelerate
new-service launches
Improved midterm IT planning for network evolution by achieving clear and visible
service usage profiles with trending analysis designed to nurture creation of new services,
such as video on demand and its Timewarp service, a type of online digital video recorder
using Advanced Personal Cloud Recording technology
Launched new BI applications and tools quickly and frequently—weekly, in some cases—
with Oracle’s easy-to-use solutions, training technical staff in just three days and
completing deployment in less than a year
Why Oracle
Quality, versatility, efficiency, ease of integration, and a rapid learning curve were critical
factors in ZON Multimedia’s selection of Oracle solutions.
“We had some difficulties working with SharePoint. It was hard to build dashboards and
there were countless technical difficulties with errors and other problems. In addition, we
also had some problems with slow performance,” said Carlos Graça, quality manager, ZON
Multimedia. “Oracle BI solutions helped us achieve enhanced visibility on network and
services’ usage, thus permitting us to predict network failures and optimize our operational
costs.”
Implementation Process
Implementation began in August 2010 and lasted approximately nine months. The
company first integrated its Oracle Database with Oracle Data Integrator and Oracle
Business Intelligence Suite Enterprise Edition. It later added the network analysis and
supervision components.
ZON Multimedia continues to expand its analysis program, adding new BI capabilities
weekly. To date, the company has focused its analysis most heavily on cable TV, video-ondemand, voice communications, and internet services.
ZON Multimedia is focused on creating internal IT competencies around its solutions,
including development of business intelligence applications. It worked with Oracle partner
Altran to achieve knowledge transfer around Oracle BI solutions, training two ZON
Multimedia employees on the systems. Today, 20 staff members are trained to develop
applications using the BI platform.
65
WM MORRISON SUPERMARKETS PLC
Oracle Customer:
Wm Morrison Supermarkets PLC
Bradford, United Kingdom
www.morrisons.co.uk
Industry:
Wm Morrison Supermarkets PLC Cuts
Operational Reporting Time from Hours to
Minutes, Extends Analytical Capabilities, Improves
Decision-Making and Control
Retail
Annual Revenue:
Over $5 Billion
Employees:
132,000
Oracle Products & Services:
• Oracle Exadata Database Machine
• Oracle GoldenGate
“Oracle Exadata helps to derive more benefit and meaning from our data by
delivering an immediate response to queries that previously took three hours to
complete and enabling deeper analysis on an iterative basis.”
–– Jonathan Walsh, Management Information Systems Manager, Wm Morrison
Supermarkets PLC
Established 100 years ago, Wm Morrison Supermarkets PLC (Morrisons) is the United
Kingdom’s fourth-largest food retailer with 9 million customers shopping at its 476 stores
every week. As the second-largest food manufacturer in the United Kingdom, the company
sources and processes most of the fresh food it sells through its own manufacturing facilities,
which gives it close control over provenance and quality.
• Oracle Data Integrator
• Oracle Business Intelligence Suite,
Enterprise Edition Plus
Challenges
••
• Oracle E-Business Suite
• Oracle Retail
••
• Oracle Manufacturing Analytics
• Oracle Advanced Customer Support
Services
Enable analysis across a large number of manufacturing, warehousing, retail, and financial
applications, bringing data together to provide one view across the organization for
improved customer service
••
Improve ability to meet grocery shopper’s changing requirements
••
Drive company’s growth in the convenience store sector
• Oracle Advanced Monitoring and
Resolution
Maintain enough capacity on the central data warehouse platform to support anticipated
growth in the number and complexity of business intelligence (BI) queries
••
Consolidate on Oracle to benefit from strategic alignment and support across hardware and
applications
Solutions
••
••
••
••
••
Replaced HP Superdome with Oracle Exadata Database Machine to increase capacity and
improve processing power, enabling faster analysis and more informed decision-making
throughout the manufacturing, warehousing, and retail business groups
Improved control over food manufacturing environment by rolling out Oracle
Manufacturing Analytics to enable an organizationwide view of food product lines,
volumes and lead-times across manufacturing sites, including abattoirs, fish processing
facilities, and bakeries for the first time
Delivered manufacturing BI and analysis to senior management—rather than raw,
operational data—to enable more informed decision-making
Produced financial reports in seconds instead of minutes with Oracle GoldenGate and
Oracle Data Integrator, improving staff productivity and agility
Enabled Oracle Retail users to conduct iterative analysis for the first time, taking the
output from one round of analysis and quickly using it as the input for the next analysis,
gaining a deeper understanding of customer behavior to meet changing shoppers’
requirements and to help drive growth in the convenience store sector
66
WM MORRISON SUPERMARKETS PLC
••
••
••
••
••
••
Achieved data compression rates of 100x on some tables, ensuring enough capacity to
manage large volumes of data, including information from all in-store transactions
Reduced the time to run detailed sales analysis reports from three hours to just seconds
Cut the time one user spends running weekly sales reports from all day to just 30 minutes,
freeing up staff members to spend more time on value-add analysis and less time on report
production
Deployed Oracle GoldenGate and Oracle Data Integrator to bring new data into Oracle
Exadata in near real-time and replicate the data into reporting structures within the data
warehouse—extending visibility into operations
Benefited from technology and support-based synergies by consolidating on Oracle as the
company’s preferred IT supplier
Used Oracle Advanced Monitoring and Resolution to provide 24/7 proactive support for
Oracle Exadata, to resolve issues as they arise and ensure up-to-date patching for smooth
and uninterrupted operation
Why Oracle
Morrisons is undertaking a large-scale IT transformation program encompassing financial
systems, planning, forecasting, distribution, and manufacturing operations, and it chose
Oracle as its preferred supplier. With a substantial Oracle estate already in place, Morrisons
brought its Oracle applications onto Oracle Exadata to benefit from technological and
support-based synergies across the organization.
“We chose Oracle Exadata to replace HP Superdome as Oracle Exadata offered the capacity,
processing power and availability to meet our growing data processing requirements. We
have achieved data compression rates of up to 100x,” said Jonathan Walsh, management
information systems manager, Morrisons.
Implementation Process
Morrisons worked with Oracle Advanced Customer Support Services to implement Oracle
Exadata within an aggressive six-month timeframe. A short proof of concept demonstrated
very high levels of compression and potential for batch processing improvement.
Oracle ran several workshops with Morrisons to demonstrate the necessary steps between
delivering the machines and the go-live date. By drawing on Oracle Advanced Customer
Support Services’ knowledge and expertise, Morrisons achieved a successful implementation.
Oracle Advanced Customer Support Services’ methodology and quality processes
complemented Morrisons’ in-house technical skills. Oracle Advanced Customer Support
Services provided best-practice guidance and advice throughout the project to assist
Morrisons’ technical teams with installing and configuring applications onto the Oracle
Exadata platform and implementing a new backup and restore solution.
67
COSEA
Oracle Customer:
COSEA
Poitiers, France
www.lgv-sea-tours-bordeaux.fr
Industry:
Engineering and Construction
Annual Revenue:
Under $100 Million
Employees:
5,500
Oracle Products & Services:
• Primavera P6 Enterprise Project
Portfolio Management
• Oracle Spatial and Graph
• Oracle GoldenGate
• Oracle Business Intelligence,
Enterprise Edition 11.1
• Oracle Database 11g
• Oracle Active Data Guard
COSEA Manages Construction of High-Speed
Railway by Using Advanced Project Management
and Spatial Solutions
“More than 3,000 members of the design and construction team for the new
Tours–Bordeaux high-speed rail line relied on Oracle applications and technology.
Oracle solutions were instrumental in helping us to plan and control simultaneous
excavation and construction, manage regulatory documentation and site plans,
include restricted areas for protected animal species directly into building plans,
and monitor and invoice resources. Oracle solutions were essential to the success
of our project.”
–– Bruno Chiumino, Chief Information Officer, COSEA
COSEA (Construction Sud Europe Atlantique) was created in 2010 for the explicit purpose
of supporting the design and construction of the Tours-Bordeaux high-speed rail line. This
initiative will create an essential link for expanding the railway network in France and across
Europe.
Up to 5,500 team members worked steadily for 73 months on the project’s civil engineering
and excavation; planning; geographic information system management; geophysical and
geotechnical research; construction quality, health and safety administration, railway
equipment provision, as well as signal, energy, and environmental site management. The
project comprised a soil survey, an ecological study of the areas involved, excavation,
construction, track laying, electrical equipment installation, and more. COSEA primarily
chose Oracle technologies to manage the schedules, participants, documentation, and plans.
Challenges
••
••
••
Build the Tours–Bordeaux high-speed rail line in just 73 months and ensure that the
project comes in on budget
Meet all the technical and human resources (HR) management challenges associated with
the design and construction of such a large railway project
Ensure compliance with environmental requirements within project boundaries related to
protected animal and plant species, archaeological digs, and more
Solutions
••
••
••
••
Enabled collaborative planning for the 50 schedulers spread across a project site that
spanned the 300-kilometer railway, using Oracle Primavera solutions to simultaneously
manage various schedules
Used Primavera to ensure schedule transparency of planners, site managers, geotechnical
engineers and geophysicists, civil engineers, health and safety teams, signal specialists, and
HR managers
Monitored site progress with geographical precision, thanks to Oracle Spatial, which
enabled COSEA to create spatial calculations along the 300-kilometer railway, based on
more than 5.5 million data records that were used to track items
Facilitated compliance with environmental requirements, thanks to automated, paperless
processes for managing archives, plans, and other documents
68
COSEA
••
••
••
••
Facilitated the land acquisition process, including onsite and offsite reviews with local and
national authorities from the three regions, seven departments and 113 municipalities
involved, thanks to a unique geographic information system (GIS), based on Oracle
Spatial, along with the use of 3-D models
Optimized administrative processes––including administrative exemptions for areas set
aside for protected species, land acquisition, and archaeological digs––with a GIS capable
of producing up to 10,000 pages of map data in 24 hours
Improved staff-invoicing process by making it more efficient and reliable for the finance
department through an automatic data feed to an Oracle Business Intelligence Enterprise
Edition data warehouse using Oracle Primavera, via Oracle GoldenGate
Made GIS and electronic document management information more highly available to all
users, thanks to Oracle Data Guard, an Oracle Database feature
69
ARIA SYSTEMS
Oracle Customer:
Aria Systems
San Francisco, California
www.ariasystems.com
Industry:
High Technology
Employees:
More than 75
Aria Systems Ensures Cloud Subscription and
Billing System High Availability and Performance
with Robust, Highly Secure Data Infrastructure
“Oracle Database, Enterprise Edition 11g; Oracle GoldenGate; and Oracle Real
Application Clusters provided us with a very secure and stable environment to
support our end-to-end cloud billing and subscription management solution.
Oracle’s solutions are among the most critical components of our infrastructure—
ensuring 24/7 reliability and availability with superior fault tolerance.”
–– Oleg Ganopolskiy, Vice President, Product Operations, Aria Systems
Oracle Products & Services:
• Oracle Database 11g
Enterprise Edition
• Oracle Enterprise Manager
• Oracle Partitioning
• Oracle Tuning Pack
Aria Systems is a leading provider of cloud billing and subscription management solutions
for Global 2000 companies. The Aria Subscription Billing Platform manages the entire
subscriber lifecycle for all recurring revenue models as a company grows and expands its
business. Pitney Bowes, Ingersoll Rand, DreamWorks, EMC, Internap, VMware, and
Hootsuite all rely on Aria Systems for fast time-to-market, low operational costs, and
operational flexibility.
• Oracle Real Application Clusters
• Oracle Advanced Security
• Oracle Active Data Guard
• Oracle GoldenGate
• Oracle Linux
Aria Systems looked to deliver an end-to-end cloud billing and subscription management
solution that was affordable and enabled rapid on boarding for customers. Furthermore, it
needed to ensure 100% availability of its subscription billing platform, on which customers
rely to capture revenue streams from the online services they offer.
The company selected Oracle Database, Enterprise Edition 11g; Oracle GoldenGate; and
Oracle Real Application Clusters as the foundation for its solution. Oracle has enabled Aria
Systems to deliver the high performance and availability that its customers expect, as well as
the scalability to support rapid spikes in volume, such as accommodating a ten-fold
transaction increase over the holidays without performance degradation. Aria Systems also
ensured zero downtime for scheduled maintenance by using the live-release capabilities in
Oracle Database.
Challenges
••
••
••
••
Deliver an end-to-end cloud-based subscription billing and management solution—
spanning customer acquisition, service activation, usage tracking, billing, and customer
and usage analysis—that is affordable and enables rapid on boarding
Create a highly scalable and reliable data platform for the company’s solution, which is
used by companies ranging from small IT start-ups to the world’s largest media and
technology companies, such as, DreamWorks, and Hootsuite
Ensure 100% availability of the company’s subscription billing platform, on which its
customers rely to capture important revenue streams from online offerings
Continue to expand the company’s analytical services, which enable customers to make
important business decisions about content, cloud and online services subscription
marketing and packaging, and more
Solutions
••
Ensured zero downtime for scheduled maintenance by using the live-release capabilities in
Oracle Database
70
ARIA SYSTEMS
••
••
••
••
••
••
••
••
••
••
••
••
Built the company’s cloud-based subscription billing and management solution, the core
of its business, on Oracle Database 11g Enterprise Edition; Oracle Real Application
Clusters’; and Oracle GoldenGate , providing a secure, robust, and scalable data
infrastructure
Invested heavily in Oracle infrastructure solutions to ensure that clients do not experience
any downtime or performance degradation with the Aria Systems solution that would
negatively impact revenue streams from their online offerings
Ran the Aria Subscription Billing Platform consistently at 99.99% or better availability
Managed a ten-fold increase in transaction volume over the holidays, with no negative
impact on platform performance
Used Oracle Real Application Clusters to allow failover capabilities and ensure that Aria
Systems can maintain the infrastructure without interruption
Created a system that meets payment card industry (PCI) standards using Oracle
Transparent Data Encryption and Oracle Advanced Security—Oracle Database features—
to ensure high levels of security, which is critical when engaging in electronic commerce
Gained near-time replication capabilities with Oracle Active Data Guard to enable Aria
Systems to quickly recover data in the event of a catastrophic failure, further enhancing
security and business continuity for clients
Deployed Oracle GoldenGate to power the Aria Platform’s analytical capabilities––which
help customers to assess and adapt their cloud and online services offerings––by replicating
data from primary systems to secondary environments that transform it into intelligence
for Aria Systems’ analysts and clients
Used Oracle Tuning Pack to simplify and centralize management of thousands of tables
and millions of lines of code in the company’s databases
Enabled Aria Systems to manage thousands of multiterabyte databases with just three
database administrators, thanks to Oracle Database’s automated management and tuning
features––supporting the company’s mission of providing an affordable hosted billing and
subscription management offering
Deployed Oracle Linux to support extreme performance, advanced scalability, and
reliability for enterprise applications
Benefitted from Oracle Linux because it comes pre tuned for Oracle Database, has favorable
licensing terms, and enables Aria Systems to optimize its Oracle Database licensing with
multiple environments
Why Oracle
Aria Systems looked at a number of solutions before selecting Oracle for its greater
integration capabilities, time-to-market, security, and scalability.
71
ARIA SYSTEMS
“We needed a strong and reliable foundation on which to build our flagship solution, and in
essence, our business. Oracle delivered on all fronts and continues to help us grow,” said
Oleg Ganopolskiy, vice president, Product Operations, Aria Systems
72
COLUMBUS STATE UNIVERSITY
Oracle Customer:
Columbus State University
Columbus, Georgia
www.columbusstate.edu
Industry:
Education and Research
Oracle Products & Services:
• Oracle Business Intelligence Suite,
Enterprise Edition
Columbus State University Gains Insight into
Retention Rates Using a Data Warehouse and
Business Intelligence Environment
“Partnership was a key ingredient in Columbus State University’s decision to choose
Oracle. Oracle Consulting worked closely with our internal resources to deliver a
comprehensive data warehouse and business intelligence solution that perfectly
meets our needs and will enable our leadership to make valuable decisions related
to student retention, progression, and graduation.”
–– Abraham George, Chief Information Officer, Columbus State University
• Oracle Data Integrator
• Oracle Consulting
Columbus State University (CSU), located just 100 miles southwest of Atlanta, Georgia, has
more than 8,200 students and offers 46 undergraduate and 42 graduate degrees. U.S. News
& World Report ranks the university among the top regional universities in the South.
As part of the 35-member University System of Georgia, Columbus State University is
required to evaluate—and ultimately improve—undergraduate student retention,
progression, and graduation rates to meet Georgia’s higher education completion plan,
“Complete College Georgia,” which seeks to increase the number of Georgia’s young adults
who obtain a certificate, associate’s degree, or bachelor’s degree.
In line with this initiative, the university must report retention, progression, and graduation
metrics to the University System of Georgia on an ongoing basis. With the university’s
legacy system, these reports took several weeks to produce and did not provide the desired
analytical drill-down needed. To improve reporting accuracy and timeliness, while also
focusing on the university’s personal goal—data quality and integrity—the university
worked with Oracle Consulting to design and implement a business intelligence and data
warehouse solution using Oracle Business Intelligence Enterprise Edition and Oracle Data
Integrator.
With Oracle Consulting, the university could actively participate in goal planning—
creating a partnership that led to a seamless and successful integration. The new business
intelligence environment enables users to pull detailed retention, progression, and
graduation metrics and reports using the real-time dashboard. Also, with access to 10 years
of information, users can identify patterns and trends characterizing successful students, as
well as drop outs, enabling CSU’s educators and administrators to make more informed
decisions, better target troubled students, and enact changes to entice students to stay
through graduation. Just days after system go-live, the university’s president gained valuable
insight into student retention trends that belied earlier assertions.
Challenges
••
••
Evaluate—and ultimately improve—retention, progression, and graduation rates for
undergraduate students to meet Georgia’s higher education completion plan, “Complete
College Georgia,” which seeks to increase the number of Georgia’s young adults who
obtain a certificate, associate’s degree, or bachelor’s degree
Create a single knowledge repository—which brings together its Banner student
information system, facility management, and Oracle’s PeopleSoft applications—to
improve data quality and integrity
73
COLUMBUS STATE UNIVERSITY
••
••
Implement a dynamic dashboard providing users with access to real-time information for
reporting and decision-making
Identify patterns and trends characterizing successful students, as well as drop outs,
enabling CSU’s educators and administrators to make more informed decisions, better
target troubled students, and enact changes to entice students to stay through graduation
Solutions
••
••
••
••
••
••
••
••
••
••
Worked with Oracle Consulting to successfully design and implement a business intelligence
environment to measure student retention, progression, and graduation metrics
Used Oracle Data Integrator to create a single knowledge repository—which brings
together the student information system, facility management, and PeopleSoft
applications—and presented this information using Oracle Business Intelligence
Enterprise Edition, generating may reports in real-time that used to take one week or more
Used the solution’s business intelligence capabilities to understand successful students’
characteristics, as well as the patterns and reasons why students leave or do not graduate,
enabling CSU’s educators and administrators to better target students and enact changes to
entice students to stay through graduation
Provided the University System of Georgia with timely and accurate reports on retention,
progression, and graduation metrics, meeting the “Complete College Georgia”
transparency requirements
Provided leadership and decision makers—including cabinet members, deans, department
heads, and the university president—with real-time insight into enrollment data
Enabled staff to drill down enrollment, retention, and graduation data by college,
department, degree, majors/minors, ethnicity/student profile, undergraduate credit hours,
and faculty head count to identify recurring trends and support decision-making
Simplified end-user reporting with the solution’s real-time dashboard, eliminating the
need for users to submit report requests that often took weeks to fill out and would slow
down the system
Analyzed student retention, progression, and graduation metrics to understand how
effective the university is at helping students reach their academic goals and take actions
to improve in the necessary areas
Worked with Oracle Consulting to build the analytics environment, based on the
university president’s process improvement initiative, which defines key performance
indicators related to academic affairs and student performance
Used the executive dashboard to analyze enrollment data from the past ten years to
determine trends, such as top degrees, highest drop-out majors, and graduation rates per
semester and year—with the ability to export this data into Word, PowerPoint, or portable
document format (PDF)
74
COLUMBUS STATE UNIVERSITY
••
Integrated information from student surveys into the data warehouse to understand how
freshman are enjoying their roommates, food, classrooms, and overall experience, enabling
faculty to pinpoint dissatisfaction areas and proactively intervene to ultimately improve
the 29%, first-year student dropout rate
Why Oracle
Columbus State University had a great existing relationship with Oracle and knew only
Oracle could deliver a robust solution that could grow with its needs. Further, Oracle
Consulting offered the university a strong, reliable partner who understands how best to
implement data warehousing and business intelligence solutions for higher education.
“Oracle was ingrained in our DNA as we were using multiple Oracle applications through
state contract and running on Oracle Database 11g. It was natural to expand with Oracle,
and Oracle Consulting’s deep expertise made this expansion possible,” said Abraham George,
chief information officer, Columbus State University.
Implementation Process
Oracle Consulting leveraged the Oracle Unified Method (OUM) implementation
methodology and worked closely with CSU’s functional and technical staff, from
requirements gathering, through design and implementation. Combining Oracle
Consulting’s expertise with CSU’s staff provided a cohesive implementation team. The
university implemented phase one—focusing on academic affairs and student performance—
over a five month period, on time and on budget. The university is working on phase two,
which will focus on finance, human resources, and predictive analysis.
75
KYOTO PREFECTURE
Oracle Customer:
Kyoto Prefecture
Kyoto, Japan
www.pref.kyoto.jp
Industry:
Public Sector
Annual Revenue:
Over $5 Billion
Kyoto Prefecture Has Disaster Recovery Site
with Real-Time Remote Backup, Can Recover
Critical Business Systems in Two to Four Hours
“Using Oracle GoldenGate and Oracle Real Application Clusters, we proved it was
possible to remotely back up different operating systems and databases in real
time. This ensures our systems can be swiftly restarted in the event of a natural
disaster, which is critical if we are to provide emergency services to the public.”
–– Masato Hirose, Section Manager, Information Policy Division, Department of
Policy Planning, Kyoto Prefecture
Employees:
29,105
Oracle Products & Services:
• Oracle GoldenGate
• Oracle Database
• Oracle Real Application Clusters
• Oracle VM
Kyoto Prefecture is one of Japan’s 47 prefectures––government bodies charged with the
oversight of the region’s administrative functions. Kyoto Prefecture is composed of six
districts and 26 municipalities. Approximately 2.6 million people live in the prefecture.
Since 2009, local municipalities in the prefecture have participated in a cloud computing
trial instigated by Japan’s Ministry of Internal Affairs and Communications. The initial goal
of the local government initiative was to use cloud computing as the backbone for
e-government and to streamline operations by sharing documentation systems. These
systems would be housed in a common data center, and municipalities would access them
using a governmentwide network.
As part of the trial, Kyoto Prefecture took part in a project to demonstrate data center
functions, the interconnectivity between different data centers, and application integration.
The prefecture implemented Oracle GoldenGate, Oracle VM, and Oracle Database with
Real Application Clusters to demonstrate how the document-support system could be
backed up remotely and restored in real time within a virtual environment. Kyoto
Prefecture proved it was possible to restart an operating system and application in 10
minutes in a virtual environment, and that critical business systems supporting document
management and decision-making functions could be recovered within two to four hours of
a disaster.
Move to E-Governance
In 2004, the Policy Planning Division of Kyoto Prefecture created an e-government
promotion department. The department developed 14 systems and relevant tools as part of a
three-year plan to establish e-government practices. The project also involved extensive
business process re-engineering, including staff training.
Almost all 14 systems became operational in 2007, and business reforms yielded concrete
results, including greater transparency into procedures, such as tax processing and welfare
payments; real-time status updates; and standardization of processes, such as human
resources, payroll, and general administration. Gradually, the prefecture moved to a new
style of management that enabled better staff development and improvements in the IT
infrastructure rebuilding process.
In 2008, Kyoto Prefecture embarked on its next project: adopting a structured approach to
data management. At that time, each of the prefecture’s divisions used its own systems, and
this was inefficient, expensive to maintain, and prevented data sharing.
76
KYOTO PREFECTURE
By integrating systems and managing data in a structured manner, the prefecture hoped to
invert conventional practices so that, instead of linking data to services, it would link
services and activities to data.
“Managing data in this way enabled us to see a clear flow of services, and we currently run
our systems in a structured manner,” said Masato Hirose, section manager, information
policy division, department of policy planning, Kyoto Prefecture.
Adoption of Cloud Computing
In parallel with the system integration initiatives in progress at Kyoto Prefecture, the
Ministry of Internal Affairs and Communications was working to establish a cloud
computing environment for local municipalities. In 2009, the Ministry invited Kyoto
Prefecture, Hokkaido Prefecture, and Saga Prefecture to participate in the cloud computing
trial. Kyoto Prefecture was asked to demonstrate remote data backup, quick system recovery,
and flexible system expansion within a virtual environment.
To do this, the prefecture used its data center in Hokkaido as a remote site, which is situated
about 1,200 kilometers to the north of Kyoto. It then attempted to show it was possible to
synchronize and back up data held in its document support system in Kyoto with the
Hokkaido data center, and do it in real time. The experiment aimed to see if and how
quickly business systems could be recovered during normal operating times, as well as in the
event of a natural or manmade disaster, and to ensure disaster recovery sites could continue
to function during and after the disaster.
Backup Efficiency Improved
Conventional backup practices require a one-to-one approach supported by large servers, as
well as production systems, which is expensive and time-consuming in terms of building a
database infrastructure.
In the data center proof-of-concept, Kyoto Prefecture ran multiple versions of Oracle
Database on different versions of the Microsoft Windows and Linux operating systems.
Oracle GoldenGate was implemented to enable the prefecture to replicate business data
(such as taxation information) in different environments, such as Oracle Database on Linux
or Oracle Database on Microsoft Windows, so that fewer servers would be needed at the
backup site. This created a way to back up heterogeneous environments in an integrated
manner in real time. A virtual private network connected the data center in Kyoto with the
facility in Hokkaido.
“We proved that it was easy to conduct integrated backup using Oracle GoldenGate,” said
Kouhei Kawaguchi, assistant manager, information policy division, policy planning
department, Kyoto Prefecture. “This enables us to back up data to a remote site in real time,
ensuring we do not lose critical information––such as residents’ addresses, contact
information, business data, and taxation details––in the event of an earthquake or a fire, and
that we can assist citizens during emergencies.”
77
KYOTO PREFECTURE
Full System Recovery in Two to Four Hours
Kyoto Prefecture implemented Oracle VM and Oracle Database with Real Application
Clusters at the Hokkaido data center to see if it was possible to scale databases in a cloud
computing environment. The prefecture found that one physical server could scale up to run
three virtual servers, ensuring additional servers could be easily provisioned if extra
processing power was needed. Combined with the clustered database framework, this
provides Kyoto Prefecture with a flexible, scalable, and highly available disaster recovery
environment.
“We also discovered we could restart operating systems and applications in the virtual
environment in just 10 minutes,” said Kawaguchi. “We were able to confirm that we can
recover all our business systems within two to four hours, even in the event of a large-scale
natural disaster.”
Virtualization has also provided Kyoto Prefecture with the ability to migrate and restart its
database and systems in another physical location. This means the prefecture can quickly
resume providing services to citizens following an earthquake or tsunami, as it can restore
systems in a safe area if its main data center or backup facility is affected.
“Operating a backup site when conditions are normal may require double the investment,”
said Kawaguchi. “On the other hand, a virtual backup infrastructure requires a small initial
investment and minimum operating costs. This means we can keep costs down but still
manage risk, as we can quickly deploy servers and scale up during emergency situations.”
Challenges
••
••
••
Transfer data in different environments, such as Oracle Database on Linux or Oracle Database
on Microsoft Windows, to a backup site
Minimize the time and cost of backups, while managing the risk to the prefecture if business
systems fail
Ensure that in the in case of an emergency, business systems immediately fail over to a
remote server and full administrative functions are recovered
Solutions
••
••
••
••
Restarted operating systems and applications in the virtual environment in 10 minutes
Recovered critical business systems within two to four hours, even in the event of a largescale natural disaster, such as an earthquake or tsunami
Improved backup efficiency by enabling data to be replicated in different environments, and
by backing up heterogeneous environments in an integrated manner in real time
Ensured citizens’ services can be quickly resumed in the event of a disaster, using the
flexible virtualized system to migrate and restart the database and systems in a safe
location
78
KYOTO PREFECTURE
••
••
••
Enabled data to be backed up to a remote site in real time, ensuring critical information is
not lost in the event of an earthquake or a fire
Allowed extra servers to be provisioned on demand, as Oracle VM enables three virtual
machines to be run on one physical server
Kept operating costs to a minimum while still managing risk, as the virtual backup
infrastructure requires only a small initial investment and can be quickly scaled up
Why Oracle
Kyoto Prefecture was attracted to Oracle GoldenGate because the software enabled data to
be replicated in different environments, enabling the prefecture to back up heterogeneous
environments in an integrated manner. In addition, Oracle was a proven solution, with the
vendor providing many cases in which Oracle VM and Oracle Real Application Clusters had
delivered tangible results for customers.
“We believed Oracle could provide us with a one-stop service,” said Kawaguchi.
Implementation Process
Kyoto Prefecture undertook the data center synchronization experiment in October 2010,
after spending some months building the required infrastructure, implementing the Oracle
technology, and completing the network connections between the Kyoto and Hokkaido data
centers.
Advice from Kyoto Prefecture
Ensure your IT team is knowledgeable about your implementation project, is fully trained at
all levels, remains committed to completing the project, and works to resolve any problems,
even if they fall outside the original project scope.
79
NATIONAL INFORMATICS CENTRE
Oracle Customer:
National Informatics Centre
New Delhi, India
www.nic.in
Industry:
Public Sector
Employees:
5,000
National Informatics Centre Centralizes 250 Million Vehicle and Driver Records, Improves Service
Quality, and Increases Revenue by up to 50%
“Oracle Data Integrator offered the most cost-effective method of centralizing
millions of vehicle and driver records stored in different databases across the
country. We have significantly improved the quality of services delivered to citizens
and agencies by enabling real-time data sharing, rather than waiting days for hardcopy documents, and we have increased revenue by up to 50%.”
–– Dr. Mahesh Chandra, Deputy Director General, National Informatics Centre
Oracle Products & Services:
• Oracle Data Integrator
• Oracle Consulting
The Government of India’s National Informatics Centre (NIC) is the primary supplier of
technology services to government agencies across the country. Established in 1976, the
organization provides a national network that serves as the backbone and support for
e-governance projects that touch virtually every citizen in the country.
To provide vehicle registration and driver’s licensing services, India has more than 1,000
regional transport offices (RTOs) across the country. The offices undertake vehicle
inspections, issue plate numbers and registration tags, provide driver’s licenses, and collect
vehicle taxes and traffic fines. Until two years ago, each RTO maintained its own database,
containing details of all vehicles and registered drivers in its area. In 2011, the Government
of India decided to centralize these records and asked NIC to oversee the project.
NIC selected Oracle Data Integrator to feed all driver and vehicle records in RTO databases
into state-based databases (state registers), then into a single, national database (national
register). These records can now be accessed in real time, compared to taking days previously,
improving the quality of service to citizens, law enforcement agencies, businesses, and other
government agencies. NIC has also reduced the total cost of database ownership by
improving data back up and introducing new information services for enforcement staff and
citizens, which has increased revenue by up to 50%.
Challenges
••
••
••
••
••
••
••
Consolidate vehicle and driver information held in more than 1,000 regional databases
into state registers and a single, national register
Enhance data quality to ensure the accuracy and consistency of reports used for decisionmaking
Provide 24x7 data services without shutting down the system and disrupting business
operations
Ensure data integrity in the event of a disaster at RTOs
Allow faster and more effective access to driver and vehicle records for law enforcement
authorities
Eliminate citizen dissatisfaction with long registration lines and license issuance times
Relieve staff burden to check driver and vehicle information when preparing reports and
interdepartmental communications
••
Improve the ability to track vehicles as they move from region to region across India
••
Reduce the risk of illegal acts, such as bogus registrations and nonpayment of fines
80
NATIONAL INFORMATICS CENTRE
Solutions
••
••
••
••
••
••
••
••
••
••
••
••
••
••
Centralized more than 250 million vehicle and licensing records from more than 1,000
databases across the country into 35 state registers and 1 national register
Increased revenue by up to 50%, by enabling staff to use state and national registers to
track drivers with outstanding payments, even if they have moved to another state
Improved citizen satisfaction by reducing processing time for tasks, such as renewing
driving licenses and certifying vehicle registrations from three days to one day
Shortened the waiting time for services, such as paying permit fees and road taxes, from up
to four hours to 20 minutes, by introducing online applications and payments
Reduced the error rate for processing driver’s licenses and vehicle registrations from 10%
to less than 1%, as citizens can complete applications themselves rather than involving a
third party
Enabled real-time sharing of vehicle and driver data with law enforcement authorities,
rather than waiting days for paper records to be sent by post
Cut staff administration costs by enabling transport offices to quickly search for vehicle
and driver data in a single register, which will eventually contain the details of 120 million
drivers across the country
Lowered total cost of ownership by introducing new, information services for enforcement
staff and citizens, and by easily replicating data at regular intervals, rather than investing
in dedicated hardware and software
Ensured departmental data is available 24x7 and can be easily viewed using dashboards
and scoreboards, enabling efficient query and analysis, with information to be shared with
police or insurance companies
Shortened recovery times and ensured 100% data replication in the event of a disaster, by
using Oracle Data Integrator’s scheduler agents to regularly feed updates in RTO databases
to state registers and vice versa
Increased the accuracy and reliability of vehicle and driver data through rigorous data
cleansing and deduplication techniques, ensuring the accuracy of reports generated to
support decision-making
Improved services by introducing online fee payments, license applications, RTO
appointments, and status tracking, minimizing the need for citizens to physically visit
RTOs
Enhanced productivity and staff satisfaction by automating report generation and
interdepartment communications, freeing more employees to provide face-to-face citizen
services
Minimized illegal activities by enabling enforcement officers to access both state and
national registers to instantly authenticate driver and vehicle details
81
NATIONAL INFORMATICS CENTRE
Why Oracle
NIC had used Oracle products, including Oracle Database, in a range of areas for more than
10 years. The organization’s experience with the software gave it the confidence that Oracle
Data Integrator could deliver a single, centralized database using information drawn from
more than 1,000 RTOs across the country.
“Maintaining information in small databases held by each RTO was simply not an efficient
way of operating,” said Dr. Mahesh Chandra, deputy director general, National Informatics
Centre. “After reviewing a range of options, we decided to use Oracle Data Integrator as the
solution had the robustness and scalability to support the large-scale nature of the project.”
Implementation Process
NIC took advantage of Oracle Data Integrator’s built-in knowledge modules to help
streamline the task of centralizing data from a range of smaller databases, including Oracle
Database and Microsoft SQL.
“Oracle Data Integrator enabled us to pull vehicle, driver, and license details from many
different places into state-based registers,” said Chandra. “From there the data was fed into a
single national database. The result is a much more effective system that can better support
government, law enforcement, and citizens.”
NIC worked with Oracle Consulting during the Oracle rollout. The knowledge module was
customized before the data was transferred into state registers and the national PostgreSQL
database. The transfer process will be completed in 12 months.
“We realized we had a complex task on our hands, with a very large number of records
stored in multiple types of databases across more than 1,000 locations,” said Chandra.
“However, through the use of Oracle Data Integrator, we were able to centralize this data
and provide faster, more efficient access to driver and vehicle information. The solution has
made a significant, positive difference to government and law enforcement processes.”
82
ICON PLC
Oracle Customer:
ICON plc
Dublin, Ireland
www.iconplc.com
Industry:
ICON plc Reloads Data Warehouse in Three
Hours, Delivers Near-Real-Time Management
Information, and Provides Daily Drug-Trial Updates
to Sponsors
Life Sciences
Annual Revenue:
$1 to $5 Billion
Employees:
10,000
Oracle Products & Services:
• Oracle Data Integrator
Enterprise Edition
Oracle Partner:
Sonra
www.sonra.io
“Oracle Data Integrator enables us to align clinical trials intelligence with the
information needs of our sponsors. It helps differentiate ICON’s services in an
increasingly competitive drug-development industry.”
–– Diarmaid O’Reilly, Enterprise Data Warehouse Manager, ICON plc
ICON plc is a global provider of outsourced development services to the pharmaceutical and
biotechnology industries. The company specializes in the strategic development,
management, and analysis of programs that support clinical development—from compound
selection to phase I-IV clinical studies. The company manages large amounts of data, and
wanted to more quickly, accurately, and automatically share updates to clinical trials and
other activities with its sponsors by consolidating data from multiple sources into one
location.
The company implemented Oracle Data Integrator Enterprise Edition to pull updated
clinical trials statistics and management intelligence from multiple Oracle and third-party
systems into its data hub. Replacing manual processes with Oracle Data Integrator’s
automated extraction, synchronization, and transformation tools has cut data integration
costs, improved handling speeds, increased IT team productivity, and boosted decisionmaker efficiency in all functions, as the new solution can reload thousands of data tables and
completely refresh the data warehouse in less than three hours. Following the adoption of
Oracle Data Integrator as the enterprisewide platform for all data integration requirements,
ICON is now using the solution to improve its competitive advantage by making up-todate trial statistics available to their clinical research sponsor organizations on a daily basis.
ICON uses outputs generated by Oracle Data Integrator to make consolidated, consumable
intelligence available for reporting to its employees in functional areas, ranging from human
resources and financials, to clinical operations in near real time. Approximately 1,000
employees, 10% of the company’s workforce, use the Oracle Business Intelligence Enterprise
Edition interface on a daily basis to make informed decisions, based on timely, accurate data.
With the addition of Oracle Data Integrator, the company can now build data marts that
give specific user communities, or individual teams, essential insights relevant to their
particular project or line of business.
ICON is also using Oracle Data Integrator to help its customers accelerate drug
development by making clinical trials statistics available on a daily basis. The company uses
intelligence extracted using Oracle Data Integrator to make up-to-date reports on subjects
enrolled to date, and monitoring activity at each trial site available to sponsors. Data is
refreshed every 24 hours and automatically made available to sponsors. Oracle Data
Integrator’s high performance and low latency facilitates this new service and will help
sponsors complete trials faster by identifying anomalies at an early stage, enabling prompt
rectification, minimizing delays, and helping secure the maximum licensing time for new
drugs. This new service also improves efficiencies for ICON by reducing sponsor information
requests.
83
ICON PLC
ICON is planning to further enhance the value of its new offering by providing sponsors
with self-service access to data on their clinical trials via a portal built using Oracle
WebCenter Portal. The portal will also enable drug companies to use Oracle Business
Intelligence Enterprise Edition to analyze trial information themselves, generate reports as
required, and respond faster to requests for information.
Why Oracle
ICON chose Oracle Data Integrator Enterprise Edition following a proof of concept that
demonstrated its scalable integration capabilities in complex heterogeneous data
environments.
“Oracle Data Integrator offered an industry-leading, low-latency, high performance solution
that was pre-integrated with our existing Oracle technology stack. It enabled us to combine
real-time data movement, synchronization, and transformation into a unified platform,” said
Diarmaid O’Reilly, enterprise data warehouse manager, ICON plc.
Implementation Process
ICON implemented Oracle Data Integrator in line with Oracle’s information management
reference architecture, which helps IT managers derive maximum benefit from their data by
exploiting unstructured and semistructured data to gain new business insights.
Partner
Oracle partner Sonra’s expertise in Oracle Data Integrator helped ICON load data to its
master data hub, enterprise data warehouse, internal and client-facing data marts, and
sponsor integration XML files. The company’s in-depth knowledge of Oracle Data
Integrator, combined with its knowledge of data warehousing architecture at an enterprise
level, enabled ICON to carry out one of the largest implementations of Oracle Data
Integrator in Ireland. Sonra helped ICON cut the time to benefit and realize the full
potential of its investment.
“We chose Sonra for the high caliber and unrivalled technical expertise of its consultants in
data warehousing and ODI,” said O’Reilly. “Sonra has enabled us to greatly increase our
knowledge and implementation of ODI. It continues to be one of our key partners in the
development of our Oracle Data Warehouse.”
84
PSG HOSPITALS
Oracle Customer:
PSG Hospitals
Tamil Nadu, India
www.psghospitals.com
Industry:
Healthcare
Employees:
4,000
Oracle Products & Services:
• Oracle Database
• Oracle GoldenGate
Oracle Partner:
Cambridge Technology Enterprises
www.ctepl.com
PSG Hospitals Replicates Data in Real Time,
Accelerates System Performance by 90%, and
Improves Data Accuracy
“PSG Hospitals has successfully partnered with Oracle for more than 15 years, so
we knew the best solution for our business was selecting Oracle GoldenGate with
Oracle Database to consolidate our disparate systems and improve data integrity.
We have improved data accuracy, accelerated data retrieval by 90%, and achieved
real-time replication for medical records and information.”
–– R.K. Selvakumar, Senior Database Administrator and Head of Department - IT,
PSG Hospitals
PSG Hospitals is a 900-bed, multispecialty teaching hospital located in the state of Tamil
Nadu, India. The campus has medical, nursing, physiotherapy, and pharmacy colleges with
nearly 2,000 students.
Challenges
••
••
Integrate multiple disparate systems to manage reporting and analyze clinical services to
improve enterprise data visibility across hospital training departments, such as
physiotherapy and nursing
Improve accuracy and efficiency of reporting processes for student training and assessments
by eliminating system downtime and enhancing data security
Solutions
••
••
••
••
••
Accelerated data retrieval by 90%, enabling rapid access to training and medical reports
with Oracle GoldenGate’s real-time data integration for the data warehouse
Improved database performance by up to 90% for 100 internal users, enabling rapid
retrieval of information, such as medical training records
Enhanced accuracy by automating data consolidation from multiple systems in real time
with Oracle GoldenGate across numerous medical training departments, including
physiotherapy
Delivered access to real-time enterprise data and reporting through management and staff
dashboard, slashing reporting time and improving insight into medical training and
performance status
Eliminated system downtime and improved information security through Oracle
GoldenGate’s zero-downtime migration for medical reporting databases
Why Oracle
PSG Hospitals selected Oracle based on a successful relationship of more than 15 years.
“We were the first company in the region to work with Oracle and have had a successful
partnership for many years,” said R.K. Selvakumar, senior database administrator and head
of department - IT, PSG Hospitals. “We did not consider any competitors, as we were
comfortable with Oracle. We are satisfied with performance and Oracle’s ongoing support
and expertise.”
85
PSG HOSPITALS
Implementation Process
PSG Hospital began the implementation for Oracle GoldenGate in November 2012 and
completed it on time. The system went live in January 2013.
Partner
PSG Hospital engaged Oracle partner Cambridge Technology Enterprises to manage
implementation, coordinate testing with its IT team, and provide training to 100 staff
members from PSG Hospitals.
“Cambridge Technology Enterprises provided support during the implementation,”
Selvakumar said. “The team helped us to achieve database performance benefits and improve
our information management with Oracle GoldenGate.”
86
AKZONOBEL
Oracle Customer:
AkzoNobel
Amsterdam, Netherlands
www.psghospitals.com
Industry:
Chemicals
Annual Revenue:
AkzoNobel Decreases Total Cost of Database
Ownership by Around 50% and Improves Productivity 50% to 100%, Following Faultless Migration
“Oracle ensured a risk-free migration with zero downtime, which resulted in better
performance and cost savings. Oracle Database 11g has enhanced our operations
immensely.”
–– Rob Van Vliet, Manager Technical Services, AkzoNobel
$1 to $5 Billion
Employees:
57,000
Oracle Products & Services:
• Oracle Database 11g
AkzoNobel is the largest paint and coating company in the world and a major producer of
specialty chemicals. With operations in more than 80 countries, AkzoNobel is a Global
Fortune 500 company. Its products protect buildings and infrastructures around the globe
and promote safety and good health, while bringing color to the world and furnishing
homes and offices. In addition to paints and coatings, AkzoNobel’s chemicals serve as
essential ingredients in everything, from ice cream to asphalt, soup to soap, and plastics to
paper.
• Oracle GoldenGate
AkzoNobel wanted to upgrade its entire Oracle Database 10g infrastructure to Oracle
Database 11g with zero downtime to ensure business continuity. In addition, the company
wanted to reduce its total cost of database ownership and ensure an easier roll-out for the
entire production system in new countries.
Following the upgrade, AkzoNobel reduced its total cost of database ownership
approximately 50% by compressing storage from 3.7 to 1.8 terabytes. In addition, it
enhanced productivity for several tasks, such as monthly reporting and customer service, by
as much as 100%.
Challenges
••
••
••
••
Upgrade the database system containing all production data used in business intelligence,
supply chain management, and enterprise core component systems, with zero downtime to
ensure full, business continuity
Ensure an easier roll-out for the entire production system in new countries by using copies
of the production database for testing purposes
Lower total cost of ownership by reducing costs of back-up, storage, and database
maintenance
Improve overall productivity for customer service and monthly reporting systems by
enhancing database performance, allowing for faster order entries and searches for
information to answer customers’ questions
Solutions
••
••
••
Ensured full business continuity with zero downtime, while upgrading to Oracle Database
11g using Oracle GoldenGate
Enhanced production system deployment in 15 new countries by using database copies for
realistic testing without interfering with the live production database
Reduced total cost of ownership approximately 50% by compressing storage from 3.7 to
1.8 terabytes and lowering database backup costs
87
AKZONOBEL
••
••
Improved productivity for several tasks by 50% to 100%, such as for mobile order
picking, by allowing customer orders to be automatically picked from the shelves;
monthly financial and productivity reporting; and customer service, due to the ability to
enter orders and answer customer queries more quickly
Reduced time to dialog with the database from approximately 800 milliseconds to 450
milliseconds for more than 8,500 users, even during peak usage periods, when there are
1,400 concurrent users
Implementation Process
Preparations in the first phase took approximately six months. It then took AkzoNobel
approximately two months to complete the actual migration and compression for all 21
systems.
88
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