Operating Instructions - Firmware Center

User Guide
Getting Started
Loading Paper
Maintenance
Troubleshooting
For safe and correct use, be sure to read the Safety Information in
Read This First before using the machine.
TABLE OF CONTENTS
Manuals for This Machine................................................................................................................................. 4
List of Manuals.................................................................................................................................................... 6
1. Getting Started
Before You Start..................................................................................................................................................7
How to Read the Manuals.............................................................................................................................7
Model-Specific Information...........................................................................................................................8
List of Options................................................................................................................................................. 9
Guide to Names and Functions of Components............................................................................................10
Guide to Components................................................................................................................................. 10
Guide to the Names and Functions of the Control Panel......................................................................... 14
Guide to the Names and Functions of the Control Panel Screen............................................................ 16
Turning On/Off the Power.............................................................................................................................. 17
Turning On the Power..................................................................................................................................17
Turning Off the Power..................................................................................................................................17
Saving Energy.............................................................................................................................................. 18
Displaying the Printer Configuration Screens Using the Control Panel........................................................20
Monitoring and Configuring the Printer..........................................................................................................21
Using Web Image Monitor......................................................................................................................... 21
2. Loading Paper
Workflow for Loading Paper and Configuring Paper Sizes and Types...................................................... 25
Loading Paper into Paper Trays......................................................................................................................26
When Loading Paper Larger than A4 or 81/2 × 11................................................................................ 30
Loading Paper into the Bypass Tray............................................................................................................... 32
Loading Orientation-Fixed Paper or Two-Sided Paper................................................................................ 34
Loading Envelopes........................................................................................................................................... 36
Loading Envelopes into the Bypass Tray....................................................................................................38
Loading Envelopes into Tray 1................................................................................................................... 40
Printing on Envelopes with Windows (PCL 6/PostScript 3)..................................................................... 43
Printing on Envelopes with Windows (PCL 5c)..........................................................................................44
Printing on Envelopes with OS X and macOS...........................................................................................45
Paper Settings...................................................................................................................................................46
Specifying a Paper Size.............................................................................................................................. 46
Specifying a Paper Type............................................................................................................................. 47
1
Configuring Envelope Settings Using the Control Panel...........................................................................47
Paper Size Specifications................................................................................................................................ 49
Paper Type Specifications............................................................................................................................... 52
Paper Precautions.............................................................................................................................................54
3. Maintenance
Cleaning the Printer..........................................................................................................................................57
Precautions When Cleaning the Printer......................................................................................................57
Cleaning the Paper Tray, Friction Pad, and the Paper Feed Roller......................................................... 57
Cleaning the Registration Roller................................................................................................................. 60
Cleaning the LED Heads............................................................................................................................. 62
Cleaning the Power Cord Plug................................................................................................................... 64
Updating the Firmware.................................................................................................................................... 65
4. Troubleshooting
When a Panel Tone Beeps.............................................................................................................................. 67
When Checking the Indicator Lamps, Status Icons, and Messages on the Control Panel.........................68
Indicators...................................................................................................................................................... 68
If USB Connection Fails................................................................................................................................... 69
When Messages Are Displayed..................................................................................................................... 70
Status Messages.......................................................................................................................................... 70
Alert Messages (Displayed on the Control Panel).................................................................................... 71
Alert Messages (Printed on Error Logs and Reports)................................................................................ 73
When You Cannot Print................................................................................................................................... 76
Other Printing Problems................................................................................................................................... 80
When You Cannot Print Properly................................................................................................................80
Paper Misfeeds Occur Frequently..............................................................................................................86
Additional Troubleshooting.........................................................................................................................89
The Printed Image is Different from the Image on the Computer............................................................. 94
When Printer Is Not Functioning Properly..................................................................................................96
Removing Jammed Paper................................................................................................................................ 98
Paper Misfeed Message (A1).................................................................................................................... 98
Paper Misfeed Message (A2)..................................................................................................................101
Paper Misfeed Message (B).....................................................................................................................103
Paper Misfeed Message (C).................................................................................................................... 104
2
Paper Misfeed Message (Y).....................................................................................................................106
Paper Misfeed Message (Z).....................................................................................................................107
Trademarks.....................................................................................................................................................110
INDEX...........................................................................................................................................................113
3
Manuals for This Machine
Read this manual carefully before using this machine.
Refer to the manuals that are relevant to what you want to do with the machine.
• The method for viewing the manual depends on the manual.
• Adobe Acrobat Reader/Adobe Reader must be installed in order to view the manuals as PDF files.
• A Web browser must be installed in order to view the HTML manuals.
User Guide
Summaries are provided below for the operating instructions regarding the basic usage of this
machine, frequently used functions, and troubleshooting when an error message appears.
Read This First
Before using the machine, be sure to read the "Safety Information" section of this manual. It
describes the regulations and environmental conformance.
Quick Installation Guide
Describes procedures from unpacking the machine to connecting it to a computer.
Setup Guide
Describes how to configure the Installation Settings of the machine and how to install the printer
driver on your computer.
Operating Instructions
Provides detailed information about the operation of the machine in HTML format. The following
are the main topics of the manual:
• Getting Started
• Setting Up the Printer
• Loading Paper
• Printing
• Configuring and Managing the Printer
• Troubleshooting
• Maintenance and Specifications
Security Guide
This manual is for administrators of the machine. It explains security functions that you can use to
prevent unauthorized use of the machine, data tampering, or information leakage. For enhanced
security, we recommend that you first:
• Install the Device Certificate.
• Enable SSL (Secure Sockets Layer) Encryption.
4
• Change the user name and password of the administrator using Web Image Monitor.
For details, see "Before Using This Printer", Security Guide.
Be sure to read this manual when configuring the enhanced security functions or user and
administrator authentication.
5
List of Manuals
Printed Manual
Provided
PDF Manual
Provided
HTML Manual
Provided
User Guide
No
Yes
No
Read This First
Yes
No
No
Quick Installation Guide
Yes
No
No
Setup Guide
No
Yes
No
Operating Instructions
No
No
Yes
Security Guide
No
Yes
No
Manual Name
6
1. Getting Started
This section describes the symbols used in the manuals supplied with the printer, available options, and
names and functions of components.
Before You Start
How to Read the Manuals
Symbols used in the manuals
This manual uses the following symbols:
Indicates points to pay attention to when using the machine, and explanations of likely causes of paper
misfeeds, damage to originals, or loss of data. Be sure to read these explanations.
Indicates supplementary explanations of the machine's functions, and instructions on resolving user
errors.
[]
Indicates the names of keys on the machine's display or control panels.
Indicates the key sequence order you should perform using the control panel.
Example:
Select [Host Interface]
Press [OK]
(Select [Host Interface] using the [ ] [ ] keys, and then press the [OK] key.)
(mainly Europe and Asia)
(mainly North America)
Differences in the functions of Region A and Region B models are indicated by the two symbols. Read
the information indicated by the symbol that corresponds to the region of the model you are using. For
details about which symbol corresponds to the model you are using, see page 8 "Model-Specific
Information".
Disclaimer
Contents of this manual are subject to change without prior notice.
7
1. Getting Started
In no event will the company be liable for direct, indirect, special, incidental, or consequential damages
as a result of handling or operating the machine.
Notes
The manufacturer shall not be responsible for any damage or expense that might result from the use of
parts other than genuine parts from the manufacturer with your office products.
For good output quality, the manufacturer recommends that you use genuine toner from the
manufacturer.
Some illustrations in this manual might be slightly different from the machine.
About IP addresses
In this manual, "IP address" covers both IPv4 and IPv6 environments. Read the instructions that are
relevant to the environment you are using.
Model-Specific Information
This section explains how to identify the region to which your printer belongs.
There is a label on the rear of the printer, located in the position shown below. The label contains details
that identify the region to which your printer belongs. Read the label.
DUP301
The following information is region-specific. Read the information under the symbol that corresponds to
the region of your printer.
(mainly Europe and Asia)
If the label contains the following, your printer is a Region A model:
• CODE XXXX -27
• 220–240 V
(mainly North America)
8
Before You Start
If the label contains the following, your printer is a Region B model:
• CODE XXXX -17
• 120–127 V
• Dimensions in this manual are given in two measurement units: metric and imperial. If your printer is
a Region A model, refer to the metric units. If your printer is a Region B model, refer to the imperial
units.
List of Options
This section provides a list of options for this printer and the names commonly used in this manual.
Option name
Description
Paper Feed Unit TK1230
250-sheet paper feed unit
Paper Feed Unit TK1240
500-sheet paper feed unit
9
1. Getting Started
Guide to Names and Functions of Components
Guide to Components
• Do not obstruct the machine's vents. Doing so risks fire caused by overheated internal
components.
Exterior: Front view
1
2
3
4
5
10
11
12
13
6
7
8
9
14
15
DUP302
1. Top cover
Open this cover to replace the toner or black drum unit/color drum units.
2. Standard tray
Output is stacked here with the print side down.
3. Control panel
You can set the display up with your hands. Adjust the angle of it to see clearly.
10
Guide to Names and Functions of Components
DUP303
For details, see page 14 "Guide to the Names and Functions of the Control Panel".
4. USB port A
Connect a USB flash memory device.
5. Front cover
Open this cover when replacing the waste toner bottle, etc., or removing jammed paper.
Pull the right side lever to open the front cover.
6. Bypass tray
Up to 100 sheets of plain paper can be loaded.
For details about the sizes and types of paper that can be used, see page 49 "Paper Size Specifications"
and page 52 "Paper Type Specifications".
7. Main power switch
Use this switch to turn the power on and off.
Perform the shutdown procedure before turning the power off. For details about how to shut down the printer,
see page 17 "Turning On/Off the Power".
8. Remaining paper indicator
Indicates the approximate amount of paper remaining in the tray.
9. Standard paper feed tray (Tray 1)
Up to 500 sheets of plain paper can be loaded.
For details about the sizes and types of paper that can be used, see page 49 "Paper Size Specifications"
and page 52 "Paper Type Specifications".
10. Stop fence
Raise the rear fence to prevent A4 or letter-size prints from falling behind the printer.
After using the stop fence, be sure to return it to its original position. The fence may be damaged if it is hit with
something or excessive force is applied.
11. Top cover open lever
Pull this lever upward to open the top cover.
12. NFC tag
Connects a smart device to the printer by touching this tag with a smart device.
For details, see "Printing from a Smart Device", Operating Instructions.
11
1. Getting Started
13. Ventilation holes
Prevent overheating.
14. Front cover open lever
Pull this lever to open the front cover.
15. Paper size dial
Use this dial to specify the paper size. To use a paper size that is not indicated on the paper size dial, set the
dial to " ". If this is the case, set the paper size using the control panel.
Exterior: Rear view
1
5
6
2
3
4
DUP304
1. Ventilation holes
Prevent overheating.
2. Power connector
Connect the power cord to the printer. Insert the other end into an electrical outlet.
3. Cable cover
Remove this cover to connect various cables.
4. Rear cover
Raise this cover and attach the paper tray cover when loading paper larger than A4 or letter size paper.
5. Ethernet port
Use a network interface cable to connect the printer to a network.
6. USB port B
Use a USB cable to connect the printer to a computer.
12
Guide to Names and Functions of Components
Interior: Front view
1
2
3
4
5
6
7
9
8
10
DUP305
1. Toner
Loads from the printer rear, in the order of black (K), cyan (C), magenta (M), and yellow (Y).
Messages appear on the screen when the toner cartridge needs to be replaced, or a new cartridge needs to
be prepared.
For details about the messages that appear on the screen when consumables need to be replaced, see
"Replenishing and Replacing Consumables", Operating Instructions.
2. Inner cover
Open this cover when replacing the black drum unit/color drum units.
3. Inner cover open lever
Pull this lever to open the inner cover.
4. Fusing unit
Messages appear on the screen when the fusing unit needs to be replaced, or a new fusing unit needs to be
prepared.
For details about the messages that appear on the screen when consumables need to be replaced, see
"Replenishing and Replacing Consumables", Operating Instructions.
5. Intermediate transfer unit
Messages appear on the screen when the intermediate transfer unit needs to be replaced, or a new
intermediate transfer unit needs to be prepared.
For details about the messages that appear on the screen when consumables need to be replaced, see
"Replenishing and Replacing Consumables", Operating Instructions.
13
1. Getting Started
6. Waste toner bottle
Collects toner that is wasted during printing.
Messages appear on the screen when the waste toner bottle needs to be replaced, or a new waste toner
bottle needs to be prepared.
7. Transfer roller
If the message appears on the control panel, replace the transfer roller, which is included with the
intermediate transfer unit.
For details about the messages that appear on the screen when consumables need to be replaced, see
"Replenishing and Replacing Consumables", Operating Instructions.
Replace the transfer roller and the intermediate transfer unit together.
8. LED heads
Clean the LED heads if black or color lines appear on prints.
9. Black drum unit / Color drum units
The drum units are installed in the order of black (K), cyan (C), magenta (M), and yellow (Y).
Messages appear on the screen when the drum unit needs to be replaced, or a new drum unit needs to be
prepared.
For details about the messages that appear on the screen when consumables need to be replaced, see
"Replenishing and Replacing Consumables", Operating Instructions.
10. Knob
If you cannot pull out jammed paper, remove it by turning the knob.
Guide to the Names and Functions of the Control Panel
This illustration shows the control panel of the printer.
1
7
8
2
3
9
10
4
5
6
11
DUP001
14
Guide to Names and Functions of Components
1. [Menu] key
Press this key to configure and check the current printer settings.
Press to change the default settings to meet your requirements. For details, see "Displaying the Printer
Configuration Screens Using the Control Panel", Operating Instructions.
2. [Connect Device] key
Press this key to connect the printer to a Wi-Fi Direct compliant device. The [Direct Connection] menu and
[Smart Device Connector] menu are displayed.
For details about Smart Device Connector, see "Printing from a Smart Device", Operating Instructions.
3. Display panel
Displays operation status and messages.
4. Scroll keys
Press these keys to move the cursor in each direction.
When the [ ] [ ] [ ] [ ] keys appear in this manual, press the applicable key for the direction that you want
to move the cursor.
5. Power indicator
Remains lit while the power is on. It is not lit when the power is off or when the printer is in energy saver mode.
6. [OK] key
Use this key to confirm settings or setting values, or move to the next menu level.
7. [Job Reset] key
Press to cancel the current print job.
8. Data In indicator
Flashes when the printer is receiving print jobs from a computer. The indicator lights up when there is data to
be printed.
9. Alert indicator
Lights up or flashes when a printer error occurs.
Steady red: Printing is not possible.
Flashing yellow: The printer will soon require maintenance or a replacement consumable such as a print
cartridge. Printing is possible, but print quality cannot be ensured.
Follow the instructions that appear on the display.
For details about how to check the information about printer supplies, see page 16 "Guide to the Names
and Functions of the Control Panel Screen".
10. Selection keys
Correspond to the function items at the bottom line on the display.
Example: When this manual instructs you to press [Option], press the selection key on the left below the initial
screen.
11. [Escape] key
Press this key to cancel an operation or return to the previous display.
15
1. Getting Started
Guide to the Names and Functions of the Control Panel Screen
1
2
3
4
DUP306
1. Operational Status or Messages
Displays the printer status and messages.
2. [Option]
Press the selection key on the left to display the following menu:
• Form Feed
• Error Log
3. [Prt.Jobs]
Press the selection key in the center to print the stored documents.
4. [Supplies]
Press the selection key on the right to display the information about printer supplies.
16
Turning On/Off the Power
Turning On/Off the Power
This section explains how to turn on/off the printer.
Turning On the Power
1. Make sure the power cord is firmly plugged into the wall outlet.
2. Push the main power switch.
DUP223
The power indicator turns on.
Turning Off the Power
• When disconnecting the power cord from the wall outlet, always pull the plug, not the cord.
Pulling the cord can damage the power cord. Use of damaged power cords could result in fire
or electric shock.
• Do not press and hold the main power switch when turning off the printer. Doing so shuts down the
printer forcefully and may damage the memory causing a malfunction of the printer.
• Before unplugging the power cord plug, turn off the power switch and make sure the power switch
indicator turns off. Not doing so may result in damage to the memory, leading to a malfunction.
• Do not turn off the power while the printer is in operation.
17
1. Getting Started
1. Push the main power switch.
DUP223
The main power is turned off automatically when the shutdown process is complete.
If the shutdown process is not complete within the period of time displayed on the screen, contact
your service representative.
Saving Energy
This printer has the following energy saving functions:
Fusing Unit Off Mode
If you do not use the printer for a certain period after an operation, the display will turn off and the
printer goes into Fusing Unit Off mode. The printer uses less electricity in Fusing Unit Off mode.
When the printer is in Fusing Unit Off mode, the display is on but the fusing unit heater is off to save
energy. In this mode, you can change the printer settings on the control panel. However, the printer
must exit this mode to print.
You can change the amount of time that the printer waits before switching to [Fusing Unit Off Mode
Timer] under [Fusg OffMode(EnSav)On/Off]. For details, see "System", Operating Instructions.
To exit Fusing Unit Off mode, do one of the following:
• Display the [Maintenance] screen on the control panel
• Operate the control panel when [Exit Fusing Unit Off Mode] is set to [On Operating Control
Panel]
• Start print jobs
Sleep mode
If the printer remains inactive for a specified period after entering Fusing Unit Off mode, it enters
Sleep mode to further reduce the power consumption. The printer also enters Sleep mode when:
• The printer waits before entering Sleep mode is set in [Sleep Mode Timer]
The printer can print jobs from computers.
You can change the amount of time that the printer waits before switching to Sleep mode.
18
Turning On/Off the Power
For details about setting [Sleep Mode Timer], see "Timer Settings", Operating Instructions.
To exit Sleep mode, do one of the following:
• Press any key on the control panel.
• Start print jobs
• The energy saving functions will not activate when:
• Communicating with external devices
• A warning message is displayed
• The service call message is displayed
• Paper is jammed
• The printer's covers are opened
• Toner is being replenished
• The printer settings screen is displayed
• Fixed warm-up is in progress
• Data is being processed
• Operations are suspended during printing
• The Data In indicator is on or flashing
• The locked print screen is displayed
• Accessing the printer using Web Image Monitor
• The printer consumes less energy when in Sleep mode, but it takes longer to start printing.
• If two or more energy saving functions are set, the function for which the predetermined conditions
to enter energy saving mode are met takes effect first.
19
1. Getting Started
Displaying the Printer Configuration Screens
Using the Control Panel
1. Press the [Menu] key.
DUP224
2. Select the setting items press the [ ] or [ ] key.
DUP324
3. Press the [OK] key.
DUP325
4. Press the [Menu] key.
You can close the setting screen by pressing the [Escape] key.
Return to the normal screen after you have finished operation.
• Any changes you make with the configuration screens remain in effect even if the main power
switch is turned off.
• To cancel changes made to the settings and return to the initial display, press the [Cancel] key.
20
Monitoring and Configuring the Printer
Monitoring and Configuring the Printer
This section explains how to monitor and configure the printer.
Using Web Image Monitor
Using Web Image Monitor, you can check the printer status and change settings.
Available operations
The following operations can be remotely performed using Web Image Monitor from a client
computer.
• Displaying printer status or settings
• Checking the print job status or history
• Interrupting currently printing jobs
• Resetting the printer
• Managing the Address Book
• Configuring printer settings
• Configuring network protocol settings
• Configuring security settings
Configuring the printer
To perform the operations from Web Image Monitor, TCP/IP is required. After the printer is
configured to use TCP/IP, operations from Web Image Monitor become available.
Recommended Web browser
• Windows:
Internet Explorer 7.0 or higher
Microsoft Edge 20 or higher
Firefox 10 and 15 or higher
Google Chrome 19 or higher
• OS X and mac OS:
Safari 3.0 or higher
Firefox 10 and 15 or higher
Google Chrome 19 or higher
Web Image Monitor supports screen reader software. We recommend JAWS 7.0 or a later
version.
21
1. Getting Started
• Display and operation problems may occur if you do not enable JavaScript and cookies, or if you
are using a non-recommended Web browser.
• If you are using a proxy server, change the Web browser settings. Contact your administrator for
information about the settings.
• We recommend using Web Image Monitor in the same network.
• If the printer is firewall-protected, it cannot be accessed from computers outside the firewall.
• If the printer under DHCP is used, the IP address may be changed automatically by the DHCP
server settings. Enable DDNS setting on the printer, and then connect using the printer's host name.
Alternatively, set a static IP address to the DHCP server.
• If the HTTP port is disabled, a connection to the printer using the printer's URL cannot be
established. SSL settings must be enabled on this printer. For details, contact your network
administrator.
• If Firefox is used, fonts and colors may be different, or tables may not appear properly configured.
• When using a host name under Windows Server 2008/2008 R2/2012/2012 R2/2016 with
IPv6 protocol, perform host name resolution using an external DNS server. The host file cannot be
used.
• To use JAWS 7.0 under Web Image Monitor, you must be running Windows and Internet Explorer
7.0 or a later version.
• If you are using Internet Explorer 8.0 or higher, downloading will be slower than with other
browsers. To download faster with Internet Explorer 8.0 or higher, open the browser's [Internet
Options] menu and register the printer's URL as a trusted site, and then disable SmartScreen filter
for trusted sites. For details about these settings, see the Internet Explorer Help files.
• You can access Web Image Monitor more quickly by registering the printer's URL as a bookmark.
Note that the URL you register must be the URL of the top page, which is the page that appears
before login. If you register the URL of a page that appears after login, Web Image Monitor will
not open properly from the bookmark.
Displaying the top page
There are two modes available with Web Image Monitor: guest mode and administrator mode.
Guest mode
This mode requires no login to enter.
In the guest mode, the printer status, settings, and print job status can be viewed, but the printer
settings cannot be changed.
Administrator mode
This mode requires an administrator login to enter.
22
Monitoring and Configuring the Printer
In the administrator mode, you can configure various printer settings.
• When entering an IPv4 address, do not begin segments with zeros. For example: If the address is
"192.168.001.010", you must enter it as "192.168.1.10".
1. Start your Web browser.
2. Enter "http://(printer's IP address or host name)/" in your Web browser's address bar.
The top page of Web Image Monitor appears.
If the printer's host name has been registered on the DNS or WINS server, you can enter it.
When setting SSL, a protocol for encrypted communication, under the environment in which server
authentication is issued, enter "https://(printer's IP address or host name)/".
3. To log in to Web Image Monitor in the administrator mode, click [Login] on the top page.
The window for entering the login user name and password appears.
4. Enter your login user name and password, and then click [Login].
For details about the login user name and password, contact your administrator.
Depending on the configuration of your Web browser, the login user name and password might be
saved. If you do not want to save them, configure your Web browser's settings so that this
information is not saved.
2
3
1
4
5
DUP326
1. Menu area
Displays the content of a selected menu item.
2. Header area
Displays the dialog box for switching to the user mode and administrator mode and the menu for each mode.
Also displays the link to Help and dialog box for keyword search.
23
1. Getting Started
3. Refresh/Help
(Refresh): Click
at the upper right in the work area to update the printer information. Click the Web
browser's [Refresh] button to refresh the entire browser screen.
(Help): Use Help to view or download Help file contents.
4. Basic Information area
Displays the basic information of the printer.
5. Work area
Displays the contents of the item selected in the menu area.
24
2. Loading Paper
This chapter describes available trays for each paper size and type, and explains how to load paper in
paper trays.
Workflow for Loading Paper and Configuring
Paper Sizes and Types
This section explains how to load paper and operations required after paper is loaded.
After following the procedures below, you can print on the paper that is loaded in the printer.
Load paper into the paper tray.
Specify the paper type and size.
Specify the paper type and size on the printer driver.
DSG260
Procedure
Reference
See page 26 "Loading Paper into Paper Trays" or page 32 "Loading
Paper into the Bypass Tray".
When loading envelopes, see page 36 "Loading Envelopes".
See page 46 "Paper Settings".
See "Standard Printing", Operating Instructions.
For details about supported paper, see page 49 "Paper Size Specifications" and page 52 "Paper
Type Specifications".
25
2. Loading Paper
Loading Paper into Paper Trays
In the following example procedure, paper is loaded into Tray 1.
• When loading paper, take care not to trap or injure your fingers.
• When loading paper, pull the paper tray completely out from the printer and set the stack of paper
straight down on the tray. Loading the paper from a diagonally downward direction may cause the
printer to malfunction.
• For details about trays that can be loaded for each paper size and type, see page 49 "Paper
Size Specifications" and page 52 "Paper Type Specifications".
• Be sure to select the correct paper size and feed direction using the paper size dial on the tray.
Otherwise, the printer might be damaged, or printing problems might occur.
• To use the paper size and feed direction other than those indicated on the paper size dial, set the
dial to " ", and set the paper size using the control panel.
• Make sure the paper stack does not exceed the upper limit mark inside the paper tray. Excessive
stacking can cause paper jams.
• If paper jams occur frequently, flip the paper stack in the tray.
• Do not mix different types of paper in the same paper tray.
• After loading paper, specify the paper size using the control panel or paper size dial, and paper
type using the control panel. When printing a document, specify the same paper size and type in
the printer driver as specified on the printer.
• Do not move the side paper guides and end paper guide forcefully. Doing so may damage the
tray.
• Do not slide the paper tray in forcefully when inserting the loaded tray into the printer. Otherwise,
the side and end guides or the paper guide of the bypass tray might move.
• When loading label paper, load it one by one.
1. Pull out the paper tray carefully. Adjust the paper size dial to match the size and feed
direction of paper in the paper tray.
• Tray 1
26
Loading Paper into Paper Trays
DUP201
• Tray 2
DUP315
2. Pull the tray carefully until it stops, lift the front side of the tray, and then pull it out of the
printer.
DUP202
Place the tray on a flat surface.
27
2. Loading Paper
3. Squeeze the clip on the side paper guide and slide it to match the paper size.
DSE119
4. Squeeze the end guide and slide it inward to match the standard size.
DSE253
5. When loading paper into tray 1, slide the two switches at the bottom of the tray
according to the thickness of the paper.
DSE168
If the paper is 164 g/m2 (44 lb.) or thicker, slide both switches into the rear (thick) position. If the
paper is lighter than 163 g/m2 (43 lb.), slide both switches into the forward (thin) position.
28
Loading Paper into Paper Trays
6. Set the paper straight down on the paper source tray with its printing side facing up.
DUP131
Make sure paper is not stacked higher than the upper limit (upper line) marked inside the tray.
DUP132
Do not load the paper from a diagonally downward direction as shown in the figure below. Doing
so may cause the printer to malfunction.
DSE822
7. Adjust the paper guides to close any gaps.
Do not move paper loaded in the tray more than a few millimeters.
Moving the loaded paper excessively may cause damage to paper edges on the openings of the
tray's lifting plate, resulting in sheets being folded or becoming jammed.
29
2. Loading Paper
8. Lift the front side of the tray, and then slide it into the printer carefully until it stops.
DUP203
To avoid paper jams, make sure the tray is securely inserted.
• When loading paper larger than A4 or 81/2 × 11 into Tray 1, extend the tray. For details, see
page 30 "When Loading Paper Larger than A4 or 81/2 × 11".
• Letterhead paper must be loaded in a specific orientation. For details, see page 34 "Loading
Orientation-Fixed Paper or Two-Sided Paper".
• You can load envelopes into Tray 1. Envelopes must be loaded in a specific orientation. For
details, see page 36 "Loading Envelopes".
When Loading Paper Larger than A4 or 81/2 × 11
When loading paper larger than A4 or 81/2 × 11 into Tray 1, extend the tray.
1. Pull the tray out of the printer.
For details, see Steps 1 and 2 on page 26 "Loading Paper into Paper Trays".
2. Slide the catches inwards to unlock the tray, and then slide the tray until it stops.
1
2
1
2
DSE122
30
Loading Paper into Paper Trays
3. Return the catches to the positions where they lock.
DSE123
• When loading A4 , 81/2 × 11 , or smaller paper, do not extend the tray. Otherwise, a paper
jam may occur.
31
2. Loading Paper
Loading Paper into the Bypass Tray
• For details about trays that can be loaded for each paper size and type, see page 49 "Paper
Size Specifications" and page 52 "Paper Type Specifications".
• Make sure the paper stack does not exceed the upper limit mark. Excessive stacking can cause
paper jams.
• Do not mix different types of paper.
• After loading paper, specify the paper size and type using the control panel. When printing a
document, specify the same paper size and type in the printer driver as specified on the printer.
• When loading label paper, load it one by one.
• When printing on paper that is longer than A4 , load only a single sheet of paper on the bypass
tray at a time, and hold the paper so it is fed correctly. Also, make sure to check in advance the
print quality of the type of paper you intend to use. How paper is fed or print quality will be differs
depending on the type or thickness of paper.
1. While pressing and holding the bypass tray open lever in the upper center of the bypass
tray, pull the tray open.
DUP209
Pull the extender out when loading paper larger than A4 or 81/2 × 11 .
DUP316
32
Loading Paper into the Bypass Tray
2. Slide both sides of the paper guide outward, and then load paper print side down until it
stops.
1
2
1
DUP317
3. Adjust both sides of the paper guide to match the paper width.
DUP318
• When using the bypass tray, it is recommended that you set the paper direction to .
• Letterhead paper must be loaded in a specific orientation. For details, see page 34 "Loading
Orientation-Fixed Paper or Two-Sided Paper".
• You can load envelopes into the bypass tray. Envelopes must be loaded in a specific orientation.
For details, see page 36 "Loading Envelopes".
33
2. Loading Paper
Loading Orientation-Fixed Paper or Two-Sided
Paper
Orientation-fixed (top to bottom) or two-sided paper (for example, letterhead paper, punched paper, or
copied paper) might not print correctly, depending on how the paper is placed.
Settings using the control panel
Set [Letterhead Setting] to [Auto Detect] or [On (Always)], and then place the paper as shown in
the table below. For details about [Letterhead Setting], see "Machine Modes", Operating
Instructions.
Paper orientation
The meanings of the icons are as follows:
Icon
Meaning
Place or load paper printed side face up.
Place or load paper printed side face down.
Print side
Trays 1–2
Bypass tray
One-sided
Two-sided
• To print on letterhead paper when [Letterhead Setting] is set to [Auto Detect], you must specify
[Letterhead] for the paper type in the printer driver's settings.
34
Loading Orientation-Fixed Paper or Two-Sided Paper
• If a print job is changed partway through printing from one-sided to two-sided printing, one-sided
output after the first copy may be printed facing a different direction. To ensure all paper is output
facing the same direction, specify different input trays for one-sided and two-sided printing. Note
also that two-sided printing must be disabled for the tray specified for one-sided printing.
• For details about how to make two-sided prints, see "Printing on Both Sides of a Page", Operating
Instructions.
35
2. Loading Paper
Loading Envelopes
This section explains various details about and recommendations concerning envelopes.
• The inside of the machine could be very hot. Do not touch the parts with a label indicating the
"hot surface." Otherwise, an injury might occur.
• Some of this machine's internal components get very hot. For this reason, take care when
removing misfed paper. Not doing so could result in burns.
• Do not use window envelopes.
• Envelopes, especially those with glue on their flaps, may stick together. Fan the envelopes to
separate them before loading. If the envelopes still stick together, load them one by one. For the
envelope types that can be used with this printer, see page 49 "Paper Size Specifications" and
page 52 "Paper Type Specifications".
• Misfeeds might occur depending on the length and shape of the flaps.
• Load envelopes with their flaps open. Load envelopes with their flaps closed only when the flaps
are closed at the time of purchase.
• When loading envelopes with their flaps open, specify a custom size. You can print with a standard
envelope size setting only when printing on envelopes with their flaps closed.
• Before loading envelopes, press down on them to remove any air from inside, flattening out all four
edges. If they are bent or curled, flattening their leading edges (the edge going into the printer) by
running a pencil or ruler across them.
Loading orientation for envelopes
The method for loading envelopes varies depending on the orientation of the envelopes. Be sure to
load envelopes with the correct orientation.
36
Loading Envelopes
Orientation
Paper tray 1
Bypass tray
Envelopes
• Flaps: Close
• Flaps: Close
• Bottom side of envelopes:
toward the right of the
printer
• Side to be printed: face up
• Bottom side of envelopes:
toward the right of the
printer
• Side to be printed: face
down
When loading envelopes, use both the control panel and the printer driver to select "Envelope" for
the paper type and specify the thickness of the envelopes. For details, see page 43 "Printing on
Envelopes with Windows (PCL 6/PostScript 3)", page 44 "Printing on Envelopes with Windows
(PCL 5c)", or page 45 "Printing on Envelopes with OS X and macOS".
Recommended envelopes
For details about recommended envelopes, contact your local dealer.
The size of envelopes that you can load depends on the tray in which you load them. For details,
see page 49 "Paper Size Specifications".
• Load only one size and type of envelope at a time.
• The duplex function cannot be used with envelopes.
• Straighten any curls within 2 mm (0.1 inches) upward and 0 mm (0 inches) downward on the tray
before loading.
• To get better output quality, it is recommended that you set the leading- and tailing-edge print
margin to at least 15 mm (0.6 inches), and the left and right margins to at least 10 mm (0.4 inches)
each.
• The output quality on envelopes may be uneven if parts of an envelope have differing thicknesses.
Print one or two envelopes to check the print quality.
• When printing onto envelopes, the print speed is slower than usual.
• Flatten out prints if they are creased or curled.
• Check that the envelopes are not damp.
• High temperature and high humidity conditions can reduce print quality and cause envelopes to
become creased.
37
2. Loading Paper
• Depending on the environment, printing on envelopes may wrinkle them even if they are the
recommended envelopes.
• Certain types of envelopes might be output creased, dirtied, or misprinted. If you are printing a
solid color on an envelope, lines may appear where the overlapped edges of the envelope make it
thicker.
Loading Envelopes into the Bypass Tray
1. While pressing and holding the bypass tray open lever in the upper center of the bypass
tray, pull the tray open.
DUP209
2. Fan envelopes, and then align their edges before loading.
CBK239
When fanning envelopes, make sure the envelope flaps are not stuck together. If they are stuck
together, separate them.
Before loading envelopes, flatten them out so that their curl does not exceed that shown in the
illustration below.
38
Loading Envelopes
DUP357
If the curl is severe, flatten out the envelopes using your fingers, as shown in the illustration below.
CBK241
If envelopes are severely curled after printing, flatten them by bending them back against the curl.
3. Set the envelope in bypass tray with the print side down.
1
2
1
DUP355
39
2. Loading Paper
4. Adjust both sides of the paper guide to match the envelope width.
DUP356
• To print on envelopes that are loaded with their long edges against the printer body, rotate the
print image by 180 degrees using the printer driver.
Loading Envelopes into Tray 1
1. Pull out the paper tray carefully, and then set the paper size dial to " ".
DUP201
2. Pull the tray carefully until it stops, lift the front side of the tray, and then pull it out of the
printer.
DUP202
40
Loading Envelopes
Place the tray on a flat surface.
3. Squeeze the clip on the side paper guide and slide it outward until it stops.
DSE119
4. Squeeze the end guide and slide it toward the back.
DSE253
5. Fan envelopes, and then align their edges before loading.
CBK239
When fanning envelopes, make sure the envelope flaps are not stuck together. If they are stuck
together, separate them.
Before loading envelopes, flatten them out so that their curl does not exceed that shown in the
illustration below.
41
2. Loading Paper
DUP357
If the curl is severe, flatten out the envelopes using your fingers, as shown in the illustration below.
CBK241
If envelopes are severely curled after printing, flatten them by bending them back against the curl.
6. Load envelopes into the paper tray, with the print side up and the flap on the left.
DUP061
42
Loading Envelopes
7. Pinch the clip on the side paper guide and slide it along the edge of the envelope stack.
DUP062
8. Pinch the end guide and slide it along the edge of the envelope stack.
DUP063
9. Lift the front side of the tray, and then slide it into the printer carefully until it stops.
DUP312
Printing on Envelopes with Windows (PCL 6/PostScript 3)
1. After creating a document, open the [Printing Preferences] dialog box in the document's
native application.
2. Click the [Detailed Settings] tab.
43
2. Loading Paper
3. In the "Menu:" box, click the [Basic] icon, and then configure the following settings:
• Document Size:
Select the envelope size.
4. In the "Menu:" box, click the [Paper] icon, and then configure the following settings:
• Input Tray:
Select the paper tray where the envelopes are loaded ([Tray 1] or [Bypass Tray]).
• Paper Type:
Select [Envelope].
Change any other print settings as necessary. For details, see the printer driver's Help.
5. Click [OK].
6. Start printing from the application's [Print] dialog box.
• Configure the paper settings appropriately using both the printer driver and the control panel. For
details about settings using the control panel, see page 47 "Configuring Envelope Settings Using
the Control Panel".
• Envelopes must be loaded in a specific orientation. For details, see page 36 "Loading Envelopes".
Printing on Envelopes with Windows (PCL 5c)
1. After creating a document, open the [Printing Preferences] dialog box in the document's
native application.
2. Click the [Paper] tab, and then configure the following settings:
• Input Tray:
Select the paper tray where the envelopes are loaded ([Tray 1] or [Bypass Tray]).
• Document Size:
Select the envelope size.
• Type:
Select [Envelope].
Change any other print settings as necessary. For details, see the printer driver's Help.
3. Click [OK].
4. Start printing from the application's [Print] dialog box.
44
Loading Envelopes
• Configure the paper settings appropriately using both the printer driver and the control panel. For
details about settings using the control panel, see page 47 "Configuring Envelope Settings Using
the Control Panel".
• Envelopes must be loaded in a specific orientation. For details, see page 36 "Loading Envelopes".
Printing on Envelopes with OS X and macOS
1. After creating a document, open the printing preferences screen in the document's native
application.
2. Configure the following settings:
• Two-Sided:
Clear the check box.
• Paper Size:
Select the envelope size.
• Orientation:
Select the orientation of the envelope.
3. Select [Paper Feed] in the pop-up menu.
4. Select the paper tray where the envelopes are loaded ([Tray 1] or [Bypass Tray]).
5. Select [Printer Features] in the pop-up menu.
6. Switch the "Feature Sets:" menu to configure the following settings:
• Paper Type:
Select [Envelope].
7. Change any other print settings as necessary.
8. Start printing from the application's printing preferences screen.
• Configure the paper settings appropriately using both the printer driver and the control panel. For
details about settings using the control panel, see page 47 "Configuring Envelope Settings Using
the Control Panel".
• Envelopes must be loaded in a specific orientation. For details, see page 36 "Loading Envelopes".
45
2. Loading Paper
Paper Settings
This section explains how to specify paper size and type using the control panel.
• When [Tray Setting Priority] is set to [Machine Setting(s)], the paper settings configured using the
printer's control panel have priority over the settings specified in the printer driver or commands.
For details, see "System", Operating Instructions.
Specifying a Paper Size
• To use custom size paper, be sure to specify the paper size using the control panel and the printer
driver.
• The printer cannot print on custom size paper if the application does not support custom size paper.
Specifying Standard Size Paper
Press the [Menu] key, and then select the setting items using the [ ] or [ ] key.
1. Select [Paper Input]
Press [OK]
2. Select [Paper Size]: (tray name)
3. Select the paper size
Press [OK]
Press [OK]
• For details about the available paper size, see page 49 "Paper Size Specifications".
Specifying Custom Size Paper
Press the [Menu] key, and then select the setting items using the [ ] or [ ] key.
1. Select [Paper Input]
Press [OK]
2. Select [Paper Size:(tray name)]
3. Select [Custom Size]
Press [OK]
Press [OK]
4. Enter the horizontal value
5. Enter the Vertical value
Press [OK]
Press [OK]
• For details about the available paper size, see page 49 "Paper Size Specifications".
46
Paper Settings
Specifying a Paper Type
You can improve printer performance by selecting the optimum paper type for the tray.
Press the [Menu] key, and then select the setting items using the [ ] or [ ] key.
1. Select [Paper Input]
Press [OK]
2. Select [Paper Type]: (tray name)
3. Select the paper type
Press [OK]
Press [OK]
Specifying a paper thickness
When selecting any of the following paper types, specify the paper thickness from the
[Maintenance] menu.
• Recycled Paper, Color Paper, Special Paper 4, Special Paper 5, Letterhead, Labels,
Envelope, Coated Paper, Preprinted
Press the [Menu] key, and then select the setting items using the [ ] or [ ] key.
1. Select [Maintenance]
Press [OK]
2. Select [General Settings]
Press [OK]
3. Select (Paper Type) [Setting]
Press [OK]
4. Select the tray where the specified type of paper is loaded
Press [OK]
5. Select the paper thickness setting for the specified paper type
Press [OK]
Specifying the Letterhead Setting
When selecting Letterhead for the paper type, also configure the letterhead-related print settings in
addition to the paper thickness. For details about [Letterhead Setting], see "Machine Modes",
Operating Instructions.
Press the [Menu] key, and then select the setting items using the [ ] or [ ] key.
1. Select [Machine Modes]
Press [OK]
2. Select [General Settings]
Press [OK]
3. Select [Letterhead Setting]
Press [OK]
4. Select [Auto Detect] or [On(Always)]
Press [OK]
• For details about the available paper type, see page 52 "Paper Type Specifications".
Configuring Envelope Settings Using the Control Panel
When printing on envelopes, load envelopes in bypass tray or Tray 1, and then follow the procedure
below to specify envelope type and thickness.
47
2. Loading Paper
Press the [Menu] key, and then select the setting items using the [ ] or [ ] key.
1. Select [Paper Input]
Press [OK]
2. Select the [Paper Size]
Press [OK]
3. Select the envelope size
Press [OK]
4. Select the [Paper Type]
Press [OK]
5. Select [Envelope]
Press [OK]
• For details about the envelope types that can be loaded in each tray, see page 49 "Paper Size
Specifications" and page 52 "Paper Type Specifications".
• For details about how to load envelopes, see page 36 "Loading Envelopes".
• Configure the paper settings appropriately using both the printer driver and the control panel. For
details about paper settings using the printer driver, see page 43 "Printing on Envelopes with
Windows (PCL 6/PostScript 3)", page 44 "Printing on Envelopes with Windows (PCL 5c)", or
page 45 "Printing on Envelopes with OS X and macOS".
48
Paper Size Specifications
Paper Size Specifications
The following tables show the paper sizes that can be loaded in each paper tray. The "Paper size"
column shows the names of paper sizes and their dimensions in millimeters and inches. The and
icons indicate the paper orientation in relation to the printer body.
The letters in the tables indicate the following:
• A: Select the paper size using the control panel.
• B: Select the paper size using the paper size dial on the tray.
• C: Set the paper size dial on the tray to " ", and select the paper size with the control panel.
•
: You can print on both sides of paper.
• -: Not supported
Metric sizes
Paper size name
Actual size
Bypass tray
Tray 1
Trays 2
Two-sided
A4
210 × 297 mm
A
B
B
A5
148 × 210 mm
A
B
B
A5
148 × 210 mm
A
C
-
A6
105 × 148 mm
A
B
-
B5
182 × 257 mm
A
C
B
B6
128 × 182 mm
A
C
-
B6
128 × 182 mm
A
-
-
-
C5 Env
162 × 229 mm
A
C
-
-
C6 Env
114 × 162 mm
A
C
-
-
DL Env
110 × 220 mm
A
C
-
-
16K
195 × 267 mm
A
C
C
Actual size
Bypass tray
Tray 1
Trays 2
Imperial sizes
Paper size name
81/2 × 14
8.5" × 14"
A
B
B
81/2 × 13
8.5" × 13"
A
C
C
Two-sided
49
2. Loading Paper
Paper size name
Actual size
Bypass tray
Tray 1
Trays 2
Two-sided
81/2 × 11
8.5" × 11"
A
B
B
81/4 × 14
8.25" × 14"
A
C
-
81/4 × 13
8.25" × 13"
A
C
C
8 × 13
8" × 13"
A
C
C
8 × 10
8" × 10"
A
C
-
71/4 × 101/2
7.25" × 10.5"
A
C
C
51/2 × 81/2
5.5" × 8.5"
A
B
B
51/2 × 81/2
5.5" × 8.5"
A
-
-
-
41/8 × 91/2
4.125" × 9.5"
A
C
-
-
37/8 × 71/2
3.875" × 7.5"
A
C
-
-
81/2 × 12
8.5" × 12"
A
C
C
81/2 ×132/5
8.5" × 13.4"
A
C
C
Custom Size Specifications
You can also load custom size paper by specifying horizontal and vertical sizes.
The following tables show the custom paper sizes that can be loaded in each tray.
Metric sizes
Tray
50
Horizontal size
(One-sided)
Vertical size
(One-sided)
Horizontal size
(Two-sided)
Vertical size
(Two-sided)
Bypass tray
64.0 to 216.0
mm
127.0 to 1260.0
mm
100.0 to 216.0
mm
148.0 to 356.0
mm
Tray 1
82.5 to 216.0
mm
148.0 to 356.0
mm
100.0 to 216.0
mm
148.0 to 356.0
mm
Tray 2
139.7 to 216.0
mm
210.0 to 356.0
mm
139.7 to 216.0
mm
210.0 to 356.0
mm
Paper Size Specifications
Imperial sizes
Tray
Horizontal size
(One-sided)
Vertical size
(One-sided)
Horizontal size
(Two-sided)
Vertical size (Twosided)
Bypass tray
2.52 to 8.50"
5.00 to 49.60"
3.94 to 8.50"
5.83 to 14.00"
Tray 1
3.25 to 8.50"
5.83 to 14.00"
3.94 to 8.50"
5.83 to 14.00"
Tray 2
5.50 to 8.50"
8.27 to 14.00"
5.50 to 8.50"
8.27 to 14.00"
51
2. Loading Paper
Paper Type Specifications
The following table show the paper types that can be loaded in each tray. See “Paper weight” table for
the actual paper weight indicated by numbers in the “Paper weight No.” column. Use both tables to
specify the correct paper type for the paper you are using.
The letters in the tables indicate the following:
• A: Supported
•
: You can print on both sides of paper.
• -: Not supported
Paper weight
No.
Bypass tray
Tray 1
Thin Paper
1
A
A
A
Plain Paper 1
2
A
A
A
Plain Paper 2
3
A
A
A
Middle Thick Paper
4
A
A
A
Thick Paper 1
5
A
A
A
Thick Paper 2
6
A
A
A
-
Recycled Paper
1 to 6
A
A
A
*2
Color Paper
1 to 6
A
A
A
*2
Special Paper 1
1 to 3*1
A
A
A
Special Paper 2
4, 5*1
A
A
A
Special Paper 3
6*1
A
A
A
Special Paper 4, 5
1 to 3
A
A
A
Letterhead Paper
1 to 6
A
A
A
*2
Preprinted Paper
1 to 6
A
A
A
*2
Bond Paper
1 to 6
A
A
A
*2
Cardstock Paper
1 to 6
A
A
A
*2
Label Paper
1 to 6
A
A
A
-
Paper type
52
Trays 2
Two-sided
-
Paper Type Specifications
Paper weight
No.
Paper type
Bypass tray
Tray 1
Trays 2
A
A
A
Two-sided
Coated Paper: High
Gloss Print
-*1
Envelope
5, 6
A
A
-
-
Coated Paper
5, 6
A
A
A
-
-
Paper weight
No.
Paper weight
1
56–65 g/m2 (15–18 lb. BOND)
2
66–74 g/m2 (18–20 lb. BOND)
3
75–90 g/m2 (20–24 lb. BOND)
4
91–128 g/m2 (24–34 lb. BOND)
5
129–163 g/m2 (34 lb. BOND–90 lb. INDEX)
6
164–220 g/m2 (90 lb. INDEX–80 lb. COVER)
*1 It is not necessary to specify the paper weight for this paper type.
*2 Duplex printing is available with paper of weight No. 1 to 5.
53
2. Loading Paper
Paper Precautions
• Do not attempt to print on stapled sheets, aluminum foil, carbon paper, or any kind of
conductive paper. Doing so risks fire.
Precautions
• Do not use acidic paper because it accelerates the deterioration of the drum unit and
surrounding parts.
• If paper jams occur or multiple sheets are fed at once, fan the paper before loading it.
CBK254
• If you load paper when only a few sheets of paper remain in the tray, multiple sheet feeding
may occur. Remove any remaining paper, stack them upon the new sheets of paper, and then
fan the entire stack before loading it into the tray.
• Straighten curled or warped paper before loading.
• For details about available paper sizes and types for each paper tray, see page 49 "Paper
Size Specifications" and page 52 "Paper Type Specifications".
• Depending on the environment where the printer is being used, you might at times hear a
rustling noise from paper moving through the printer. This noise does not indicate a
malfunction.
Unusable Paper
To prevent errors and misfeeds, do not use:
• Paper for inkjet printers, thermal fax paper, art paper, paper with perforated lines, hemmededge paper, and window envelopes
• Bent, folded, or creased paper, perforated paper, slippery paper, torn paper, rough paper,
thin paper with little stiffness, and paper with a dusty surface
• Errors can occur if you print onto sides that are already printed. Be sure to print onto blank
sides only.
54
Paper Precautions
• Even supported types of paper may cause paper jams or malfunctions if they have been
improperly stored.
• If you print onto rough grain paper, the output image might be blurred.
• Do not load sheets that have already been printed by another printer.
Paper Storage
When storing paper, the following precautions should always be followed:
• Do not store paper where it will be exposed to direct sunlight.
• Avoid storing paper in humid areas (humidity: 70% or less).
• Store on a flat surface.
• Do not store paper vertically.
• Once opened, store paper in plastic bags.
Print Area
The following shows the recommended print area for paper printed with this printer:
2
4
4
3
1
3
DPP093
1. Print area
2. Feed direction
3. 4.2 mm (0.2 inches)
4. 4.2 mm (0.2 inches)
• The print area may vary depending on the paper size, printer language, and printer driver
settings.
• Depending on the printer driver settings, you may be able to print outside the recommended
print area. However, the actual output may not come out as desired, or a paper feed problem
may occur.
55
2. Loading Paper
56
3. Maintenance
This chapter explains how to replace supplies and clean this printer. It also describes the specifications
of this printer and its options.
Cleaning the Printer
This section explains how to clean the printer.
Precautions When Cleaning the Printer
• Do not use chemical cleaners or organic solvents, such as thinner or benzine. If such substances get
inside the printer or melt plastic parts, a failure might occur.
• Do not clean parts other than those explicitly specified in this manual. Other parts should only be
cleaned by your service representative.
When cleaning the printer, wipe the printer with a soft, dry cloth. If this does not remove the dirt, wipe
the printer with a damp and tightly wrung cloth. If a damp cloth still does not remove the dirt, try using a
mild detergent. Wipe the printer with a dry cloth to remove the moisture after using a damp cloth.
Cleaning the Paper Tray, Friction Pad, and the Paper Feed Roller
If the paper tray, friction pad, or paper feed roller is dirty, a multi-feed or misfeed might occur. Clean
these parts by following the cleaning procedure for Tray 1 described below. The cleaning procedure is
the same for the optional paper feed unit.
1. Turn off the printer and unplug the power cord.
2. Pull out the plug from the socket. Remove all the cables from the printer.
57
3. Maintenance
3. Pull the tray carefully until it stops, lift the front side of the tray, and then pull it out of the
printer.
DUP202
Place the tray on a flat surface.
4. If there is paper in the tray, remove the paper.
5. Wipe the areas indicated in the illustrations below using a dry or damp cloth.
• Friction pad
DSE101
Use only a dry cloth to clean the friction pad.
DSE257
• Paper tray
58
Cleaning the Printer
DSE259
• Paper feed roller
Wipe around the paper feed roller by turning it with a damp cloth. Then, wipe it with a dry
cloth to remove any water.
DUP349
After that, wipe it with a dry cloth to remove the water.
6. Load the removed paper stack in the tray.
7. Lift the front side of the tray, and then slide it into the printer carefully until it stops.
DUP203
Do not slide the paper tray in forcefully. Otherwise, the front and side guides might move.
8. Firmly insert the plug of the power cord into the wall socket. Connect all the interface
cables that were removed.
9. Turn the main power switch on.
59
3. Maintenance
Cleaning the Registration Roller
When you use paper other than the standard types, specks of paper may stick on the registration roller,
causing problems. Clean the registration roller if white dots appear on prints.
Clean the registration roller if printed paper becomes smeared after a paper jam is cleared.
• The inside of the machine could be very hot. Do not touch the parts with a label indicating the
"hot surface". Otherwise, an injury might occur.
• Do not use chemical cleaners or organic solvents such as thinners or benzine.
1. Turn off the printer and unplug the power cord.
2. Pull out the plug from the socket. Remove all the cables from the printer.
3. Pull the front cover open lever, and then open the front cover with both hands carefully.
1
2
DUP327
The registration roller is set in the position shown by the illustration.
DUP350
Do not touch the registration roller.
60
Cleaning the Printer
DSE261
4. Using a cloth, wipe the rubber registration roller.
DSE262
5. Close the front cover with both hands carefully.
DUP333
6. Firmly insert the plug of the power cord into the wall socket. Connect all the interface
cables that were removed.
7. Turn on the main power switch.
61
3. Maintenance
Cleaning the LED Heads
• The inside of the machine could be very hot. Do not touch the parts with a label indicating the
"hot surface". Otherwise, an injury might occur.
• Some of this machine’s components get damaged on contact. Do not touch the sensors,
connectors, or other fragile parts that are shown in this manual. Otherwise, a malfunction might
occur.
DSE836
1. Turn off the printer and unplug the power cord.
2. Pull the top cover open lever upward to open the top cover.
DUP311
62
Cleaning the Printer
3. Pull the inner cover open lever to unlock the inner cover, and then fully open the inner
cover.
1
2
DUP351
4. Wipe the lens of the LED heads softly with an LED lens cleaner.
There are four LED heads.
Raising the LED head at the bottom (4) with your hand makes it easier to clean it.
Be careful not to touch the LED lens surface with your fingers.
1
2
3
4
DSE263
5. Close the inner and top covers with both hands carefully.
DUP352
6. Securely insert the plug of the power cord into the wall socket. Connect all the interface
cables that were removed.
7. Turn the main power switch on.
63
3. Maintenance
Cleaning the Power Cord Plug
To clean the power cord plug, wipe the plug with a soft, dry cloth with the power cord connected to the
printer.
• Be sure to disconnect the plug from the wall outlet at least once a year and check for the
following:
• There are burn marks on the plug.
• The prongs on the plug are deformed.
• If any of the above conditions exist, do not use the plug and consult your dealer or service
representative. Use of the plug could result in fire or electric shock.
• Be sure to disconnect the power cord from the wall outlet at least once a year and check for the
following:
• The power cord's inner wires are exposed, broken, etc.
• The power cord's coating has a crack or dent.
• When bending the power cord, the power turns off and on.
• Part of the power cord becomes hot.
• The power cord is damaged.
• If any of the above conditions exist, do not use the power cord and consult your dealer or
service representative. Use of the power cord could result in fire or electric shock.
• When disconnecting the power cord from the wall outlet, always pull the plug, not the cord.
Pulling the cord can damage the power cord. Use of damaged power cords could result in fire
or electric shock.
• Be sure to disconnect the plug from the wall outlet and clean the prongs and the area around
the prongs at least once a year. Allowing dust to build up on the plug constitutes a fire hazard.
• Turn off the main power switch before unplugging the power cord. See page 17 "Turning On/Off
the Power".
64
Updating the Firmware
Updating the Firmware
Check the version of the firmware. If it is not the latest version, update the firmware. The procedure for
updating the firmware is as follows:
1. Download the latest firmware from the following URL.
http://www.ricoh.com/support/
• Click [Downloads] under "Office Products". Perform the subsequent procedure depending on
your region.
2. Update the firmware using Web Image Monitor.
For details, see Firmware Update Guide.
65
3. Maintenance
66
4. Troubleshooting
This chapter provides solutions to common problems and it also explains how to correct unwanted print
results.
When a Panel Tone Beeps
The following table describes various beep patterns that the printer produces to alert users about printer
conditions and the meaning of each beep pattern.
Beep pattern
Single short beep
Meaning
Causes
• Screen input accepted.
• A control panel key was pressed.
• Login/logout
successful.
• A user has logged in to or out
from the printer successfully.
Two long beeps
Printer has warmed up.
When the power is turned on or the
printer exits Sleep mode, the printer
has fully warmed up and is ready for
use.
Single long beep
Job completed.
A Printer job has finished.
Five short beeps repeated
five times.
Strong alert
The printer requires user attention
because paper has jammed, the toner
needs replenishing, or other problems
have occurred.
• Beep alerts cannot be muted. If the printer's covers are opened and closed repeatedly within a
short space of time during an alert indicating a paper jam or insufficient toner, a beep alert might
continue, even after normal status has resumed.
• You can change the sound type and volume. For details, see "Sound Settings", Operating
Instructions.
67
4. Troubleshooting
When Checking the Indicator Lamps, Status
Icons, and Messages on the Control Panel
Indicators
This section describes the indicators displayed when the printer requires the user to remove misfed
paper, to add paper, or to perform other procedures.
Indicator
: Paper Misfeed indicator
Status
Appears when a paper misfeed occurs.
For details about removing jammed paper, see page 98
"Removing Jammed Paper".
: Load Paper indicator
Appears when paper runs out.
For details about loading paper, see page 25 "Loading Paper".
: Add Toner indicator
Appears when toner runs out.
For details about adding toner, see "Replacing the Print
Cartridge", Operating Instructions.
: Waste Toner Full icon
Appears when the waste toner bottle is full.
For details about replace the waste toner bottle, see "Replacing
Other Consumables", Operating Instructions.
68
: Service Call indicator
Appears when the printer is malfunctioning or requires
maintenance.
: Cover Open indicator
Appears when one or more covers of the printer are open.
If USB Connection Fails
If USB Connection Fails
Problem
Causes
Solutions
The printer is not
automatically recognized.
The USB cable is not
connected properly.
Disconnect the USB cable, turn off the
printer, and then turn it on again. When
the printer has fully booted up, reconnect
the USB cable.
The printer is not
automatically recognized.
Windows has already
configured the USB
settings.
Check whether or not the computer has
identified the printer as an unsupported
device.
Open Windows' Device Manager, and
then, under [Universal Serial Bus
controllers], remove any conflicting
devices. A [!] or [?] icon is displayed for
conflicting devices. Take care not to
accidentally remove required devices.
For details, see Windows Help.
69
4. Troubleshooting
When Messages Are Displayed
This section describes the main messages that appear on the display panel and printed error logs and
reports. If other messages appear, follow their instructions.
Status Messages
Message
70
Status
"Energy Saver Mode"
The printer is in Energy Saver mode. Press any key to recover to the
normal mode.
"Loading Toner..."
The printer is loading the toner. Wait a while.
"Offline"
The printer is offline.
"Please wait..."
This message might appear for a second or two while the printer is
preparing, performing initial adjustments, or adding toner. Wait a
while.
"Printing..."
The printer is printing. Wait a while.
"Printing Suspended"
Printing is suspended.
"Ready"
This is the default ready message. The printer is ready for use. No
action is required.
"Resetting job..."
The printer is resetting the print job. Wait until "Ready" appears on the
display panel.
"Setting change..."
The printer is changing settings. You cannot use the control panel while
this message is displayed. Wait a while.
"Updating certificate..."
The @Remote certificate is being updated. Wait a while.
"Waiting for print data..."
The printer is waiting for the next data to print. Wait a while.
When Messages Are Displayed
Alert Messages (Displayed on the Control Panel)
Message
Cause
Solution
"Add Toner"
The toner has run out. Replace the
print cartridge.
For details, see "Replacing the
Print Cartridge", Operating
Instructions.
"Change (Tray name) to the
following settings:"
The size of the paper in the tray
does not match the paper size
specified in the printer driver.
Select a tray containing paper
that is the same size as the
specified paper size.
"Do you want to continue
printing by changing an
included Adobe font?"
The print data contains data that
cannot be printed.
"Ethernet Board Error"
An error has occurred in the
Ethernet interface.
Turn the main power switch off
and then back on again. If the
message appears again, contact
your service representative.
"Load paper in" (Tray
name).
The printer driver settings are
incorrect or the tray does not
contain paper of the size selected
in the printer driver.
Check that the printer driver
settings are correct, and then load
paper of the size selected in the
printer driver into the input tray.
For details about how to change
the paper size, see page 25
"Loading Paper".
• Press [continue] to execute
printing. Alternatively, press
[Job Reset] to cancel
printing.
71
4. Troubleshooting
Message
Cause
"Paper size/type mismatch." The printer driver settings are
incorrect or the tray does not
contain paper of the size or type
selected in the printer driver.
Solution
• Check that the printer driver
settings are correct, and then
load paper of the size
selected in the printer driver
into the input tray. For details
about how to load paper,
see page 25 "Loading
Paper".
• Select the tray manually to
continue printing, or cancel
a print job. For details about
how to select the tray
manually, or cancel a print
job, see "If an Error Occurs
with the Specified Paper Size
and Type", Operating
Instructions.
72
"Printer Font Error"
An error has occurred in the font
settings.
Contact your service
representative.
"Problem: Wireless Board"
An error has occurred in the
wireless LAN.
Turn off the main power switch. If
the message appears again,
contact your service
representative.
"Remove the paper from
Standard Tray."
The standard tray is full.
Remove the paper.
"ReplRqrd:Drum Unit: Black"
You need to replace the black
drum unit.
For details, see "Replacing Other
Consumables", Operating
Instructions.
"ReplRqrd:Drum Unit: Color" You need to replace the color
drum unit.
For details, see "Replacing Other
Consumables", Operating
Instructions.
"USB has a problem."
Turn the main power switch off
and then back on again. If the
message appears again, contact
your service representative.
An error has occurred in the USB
interface.
When Messages Are Displayed
Message
"Waste Toner Bottle full"
Cause
The waste toner bottle is full.
Solution
Replace the waste toner bottle.
For details, see "Replacing Other
Consumables", Operating
Instructions.
Alert Messages (Printed on Error Logs and Reports)
This section describes likely causes of and possible solutions for the error messages that are printed on
the error logs or reports.
Message
Cause
Solution
"Collate cancelled."
Collate was canceled.
Decrease the number of files sent
to the printer.
"Command Error"
A command error occurred.
Check that the communication
between a device and the printer
is working correctly.
"Duplex cancelled."
Duplex printing was canceled.
Select the proper paper size for
the duplex function. For details
about paper size, see page 49
"Paper Size Specifications".
"Error has occurred."
A syntax error, etc., occurred.
Check that the PDF file is valid.
"Error occured. Prntd/
Cncld."
An error occurred during printing,
but it was skipped.
Check that the data is valid.
"Exceeded max. No. of
files."
While printing a Stored Print file,
the maximum file capacity was
exceeded.
Delete unneeded files stored in
the printer.
"Exceeded max. No. of
pages"
While printing a Stored Print file,
the maximum page capacity was
exceeded.
• Delete unneeded files stored
in the printer.
• Reduce the number of pages
to print.
73
4. Troubleshooting
Message
"I/O buffer overflow."
Cause
An input buffer overflow occurred.
Solution
• In [I/O Buffer] under the
[Host Interface] menu, set the
maximum buffer size to a
larger value.
• Reduce the number of files
being sent to the printer.
"Insufficient Memory"
A memory allocation error
occurred.
PCL 5/PostScript 3:
Select a lower resolution on the
printer driver. For details about
how to change the resolution
setting, see the printer driver Help.
PCL 6:
Select a lower resolution on the
printer driver. For details about
how to change the resolution
setting, see the printer driver Help.
On the printer driver's [Detailed
Settings] tab, click [Print
Quality:Advanced] in "Menu:",
and then select [Raster] in the
"Vector/Raster:" list. In some
cases, it will take a long time to
complete a print job.
74
"Paper Size Error"
Job Reset is automatically
performed if the specified paper
size is incorrect.
Specify the correct paper size,
and then print the file again.
"Paper Type Error"
The printer does not recognize the Check that the printer is
paper type specified using the
connected to the network
printer driver.
correctly and bidirectional
communication is enabled. If the
problem persists, confirm the user
paper type settings of the printer.
"PDL File error."
The printer language error
occurred.
Press [OK].
When Messages Are Displayed
Message
Cause
Solution
"Print overrun."
Images were discarded while
printing.
Select a lower resolution on the
printer driver. For details about
how to change the resolution
setting, see the printer driver Help.
"Receiving data failed."
Data reception was aborted.
Resend the data.
"Sending data failed."
The printer received a command
to stop transmission from the
printer driver.
Check that the computer is
working correctly.
"Supplies order has failed."
The automatic supply order failed. The message indicates the printer
tried to order the supplies.
If printing does not start, contact your service representative.
• The contents of errors may be printed on the Configuration Page. Check the Configuration Page in
conjunction with the error log. For details about how to print the Configuration Page, see "Test
Printing", Operating Instructions.
75
4. Troubleshooting
When You Cannot Print
Problem
76
Cause
Solution
Printing does not start.
The power is off.
For details about how to turn on
the main power switch, see
page 17 "Turning On/Off the
Power".
Printing does not start.
The cause is displayed on the
screen of the control panel.
Check the error message or
warning status on the display
panel, and then take the
required action. For details about
solutions, see page 70 "When
Messages Are Displayed".
Printing does not start.
The interface cable is not
connected correctly.
For details about how to connect
interface cables correctly, see
"Connecting the Printer",
Operating Instructions.
Printing does not start.
The correct interface cable is
not being used.
The type of interface cable to use
depends on the computer. Be
sure to use the correct one. If the
cable is damaged or worn,
replace it. For details about
interface cable, see "Connecting
the Printer", Operating
Instructions.
Printing does not start.
The interface cable was
connected after the printer was
switched on.
Connect the interface cable
before turning on the main
power switch.
When You Cannot Print
Problem
Printing does not start.
Cause
Solution
If the printer is using wireless
LAN, failure to print might result
from a weak wireless signal.
Check the radio signal status of
the wireless LAN in [System
Settings]. If the signal quality is
not satisfactory, move the printer
to a location where radio waves
can pass or remove objects that
might cause interference.
You can check the signal status
only when wireless LAN is used
in infrastructure mode. For details
about the radio signal status of
the wireless LAN, see "Checking
the signal", Operating
Instructions.
Printing does not start.
If the printer is using wireless
LAN, when there is a
microwave oven, mobile
phone, industrial machine,
scientific instrument, or medical
instrument which uses the same
frequency range near the
device, radio waves may be
interfering with the wireless
LAN's communication.
Turn off the microwave oven,
mobile phone, industrial
machine, scientific instrument, or
medical instrument which uses
the same frequency range and
then try printing again. If printing
is successful, move the device to
a location where it does not
interfere.
Printing does not start.
If the printer is using wireless
LAN, SSID settings may be
incorrect.
Check that the SSID is correctly
set using the printer's display
panel. For details about SSID
Setting, see "Connecting to the
Wireless LAN Interface",
Operating Instructions.
77
4. Troubleshooting
Problem
Cause
Solution
Printing does not start.
If the printer is using wireless
LAN, the receiver's MAC
address may be preventing
communication with the access
point.
Check the access point settings
when using the infrastructure
mode. Depending on the access
point, client access may be
filtered by MAC address. Also,
check that there are no
transmission problems between
the access point and wired
clients, and between the access
point and wireless clients.
[List / Test Print] is disabled.
A mechanical error might have
occurred.
Contact your service
representative.
Printing does not start when
using the extended wireless
LAN in Ad-hoc Mode.
The correct Communication
Mode is not set.
• Turn the main power switch
off and then back on again.
For details about how to
turn on/off the main power
switch, see page 17
"Turning On/Off the
Power".
• Change [Communication
Mode] in [Wireless LAN] to
[802.11 Ad-hoc Mode],
and then select [Off] for
[Security Method]. For
details about
Communication Mode, see
"Host Interface", Operating
Instructions.
The Data In indicator does not
light up or flash after a print job
starts.
The data is not being sent to the
printer.
• When a cable is used to
connect the computer
directly to the printer, check
whether the print ports are
configured correctly.
• When the computer is
connected to the network,
ask your administrator
about the computer's
network connection.
78
When You Cannot Print
If printing does not start, contact your service representative.
79
4. Troubleshooting
Other Printing Problems
This section describes likely causes of and possible solutions for problems that can occur when a print
job is performed from a computer.
When You Cannot Print Properly
Problem
The printed image is smudged.
Cause
Settings for thick paper have
not been configured when
printing on thick paper in the
bypass tray.
Solution
PCL 5c:
On the printer driver's [Paper]
tab, select [Bypass Tray] in the
"Input Tray:" list. Then in the
"Type:" list, select a proper
paper type.
PCL 6/PostScript 3:
On the printer driver's [Detailed
Settings] tab, click [Paper] in
"Menu:", and then select [Bypass
Tray] in the "Input Tray:" list. Then
in the "Paper Type:" list, select a
proper paper type.
80
Printed images contain blots or
are patchy.
The paper is damp.
Use paper that has been stored
in the recommended temperature
and humidity conditions. For
details about the proper way to
store paper, see page 54 "Paper
Precautions".
Printed images contain blots or
are patchy.
The printer is not on a level
surface.
The printer must be placed on a
stable and level surface. Check
the printer environment and
select an appropriate location.
For details about the printer's
environment, see "Install
Location", Operating Instructions.
Printed images contain blots or
are patchy.
The LED heads is dirty.
Clean the LED heads. For details,
see "Cleaning the LED Heads",
Operating Instructions.
Other Printing Problems
Problem
Printed images contain blots or
are patchy.
Cause
Solution
The paper is creased, curled, or Smooth out the wrinkles or
has blemishes.
replace the paper. For details
about paper, see page 54
"Paper Precautions".
The printed image is faded over The paper is damp.
the entire page.
Use paper that has been stored
in the recommended temperature
and humidity conditions. For
details about the proper way to
store paper, see page 54 "Paper
Precautions".
The printed image is faded over The paper is unsuitable. Printing
the entire page.
on coarse or treated paper
might result in faint print image.
Use recommended paper. For
details about recommended
paper, see page 49 "Paper Size
Specifications" and page 52
"Paper Type Specifications".
The printed image is faded over If [On] is selected in the
the entire page.
"Economy Color" list in the
printer driver settings, the entire
page will be faded when
printed.
PCL 6/PostScript 3:
Images smudge when rubbed.
(Toner is not fixed.)
PCL 5c:
The specified paper type and
the paper that is actually
loaded might be different. For
example, thick paper might be
loaded but not specified as the
paper type.
On the printer driver's [Detailed
Settings] tab, click [Print
Quality:Standard] in "Menu:",
and then select [Off] in the
"Economy Color".
On the printer driver's [Paper]
tab, select a proper paper type
in the [Type:] box.
PCL 6/PostScript 3:
On the printer driver's [Detailed
Settings] tab, click [Paper] in
"Menu:", and then select a
proper paper type in the "Paper
Type:" list.
81
4. Troubleshooting
Problem
Cause
Solution
The printed image is different
from the image on the
computer's display.
Printing will be performed by
the printer's graphic processing
function.
PCL 6:
The image is too dark or too
light.
The paper type settings are not
configured correctly.
Check that the paper loaded on
the paper tray or bypass tray
matches the paper type set on
the display panel. For details
about paper type settings, see
page 46 "Paper Settings".
The image is too dark or too
light.
The paper is loaded reverse
side up. Printing on non-print
surfaces reduces print quality
and can damage the printer's
internal components.
Before printing on special paper,
check its surface carefully. For
details about special paper, see
page 54 "Paper Precautions".
Image is dirty.
Use of non-recommended toner Use genuine manufacturer toner.
can result in a loss of print
Contact your service
quality and other problems.
representative.
Vertical streaks appear on the
printed page.
The LED heads or intermediate
transfer unit is dirty.
On the printer driver's [Detailed
Settings] tab, click [Print
Quality:Advanced] in "Menu:",
and then select [Raster] in the
"Vector/Raster:" list.
• Clean the LED heads. For
details, see "Cleaning the
LED Heads", Operating
Instructions.
• Perform the [Cleaning]
menu from the control
panel. If the problem
persists, contact your sales
or service representative.
For details about
[Cleaning], see "Quality
Maintenance", Operating
Instructions.
Black or white streaks appear
on the printed page.
82
The LED heads is dirty.
Clean the LED heads. For details,
see "Cleaning the LED Heads",
Operating Instructions.
Other Printing Problems
Problem
Cause
Solution
Horizontal lines appear when
an image filled in black is
printed.
A black-and-white image is
occasionally recognized as a
color image and printed as a
streak when a large number of
pages that contain both blackand-white and color images
are printed continuously.
Change [Gray Reproduction] in
the [Print Quality:Standard]
menu of the printer driver to
[CMY + K].
Horizontal streaks appear on
the printed page.
Horizontal streaks may
sometimes appear on the
printed pages when a large
number of pages are
continuously printed in a hightemperature or humid
environment.
Perform the automatic gradation
correction. For details, see
"Correcting the Color
Gradation", Operating
Instructions.
The lower half of the page
appears faded when a filled-in
image is printed.
When the "Toner Cartridge is
almost empty. Replace Toner
Cartridge." message is
displayed on the display panel,
the toner is running low and the
printed page may appear
faded.
Replace the print cartridge.
Printed graphics do not match
graphics on the screen.
If the printer driver is configured
to use the graphics command,
the graphics command from the
printer is used to print.
If you want to print accurately,
set the printer driver to print
without using the graphics
command. For details about
settings for printer driver, see the
printer driver Help.
Print result differs from the
display.
A non-Windows operating
system is being used.
Check that the application
supports the printer driver.
83
4. Troubleshooting
Problem
Cause
Solution
Print result differs from the
display.
The printer is not selected for
printing.
Use the printer driver of the
printer and check that the printer
is the specified printer. For details
about how to open the printer
driver settings screen, see
"Displaying the Printing
Preferences dialog box from the
[Start] menu", Operating
Instructions.
Print result differs from the
display.
Data transmission failed or was
canceled during printing.
Check whether there is failed or
canceled data remaining. For
details about how to identify the
cause of the error, see "Checking
the Error Log", Operating
Instructions.
Characters differ from the
display.
The loaded paper is unsuitable.
Printing on recommended paper
produces better resolution. For
details about recommended
paper, see page 49 "Paper Size
Specifications" and page 52
"Paper Type Specifications".
Image position differs from the
display.
The page layout settings are not Check the page layout settings
configured correctly.
configured using the application.
For details about page layout
settings, see the application's
Help.
Image position differs from the
display.
The page layout settings are not PCL 5c:
configured correctly.
On the printer driver's [Paper]
tab, select [Print On] box, and
then select the desired size.
PCL 6 / PostScript 3:
On the printer driver's [Detailed
Settings] tab, click [Basic] in
"Menu:", and then select the
desired size in the "Print On:" list.
84
Other Printing Problems
Problem
Cause
Solution
Lines of garbled or unwanted
alphanumeric characters
appear.
An incorrect printer language
might have been selected.
Select the correct printer driver,
and then print the file again.
Images are cut off, or excess is
printed.
You may be using paper
smaller than the size selected in
the application.
Use the same size paper as that
selected in the application. If you
cannot load paper of the correct
size, use the reduction function to
reduce the image, and then print.
For details about the reduction
function, see the printer driver
Help.
Photo images are grainy.
Some applications print at a
lower resolution.
Use the application's or printer
driver's settings to specify a
higher resolution. For details
about printer driver's settings, see
the printer driver Help.
A solid line is printed as a
Dither patterns do not match.
dashed line or appears blurred.
PostScript 3:
Fine lines are fuzzy with
inconsistent thickness or color,
or do not appear.
PostScript 3:
Super fine lines have been
specified in the application, or
a color that is too light has been
specified for the lines.
Change the dithering settings on
the printer driver. For details
about the dithering settings, see
the printer driver Help.
Change the dithering settings on
the printer driver. For details
about the dithering settings, see
the printer driver Help.
If the problem continues after
you change the dithering
settings, use the settings of the
application in which the image
was created to change the color
and thickness of the lines.
85
4. Troubleshooting
Problem
Images appear only partially
colored.
Cause
The paper is damp.
Solution
Use paper that has been stored
in the recommended temperature
and humidity conditions. For
details about the proper way to
store paper, see page 54 "Paper
Precautions".
Paper Misfeeds Occur Frequently
Problem
Paper is not fed from the
selected tray.
Cause
When you are using Windows,
printer driver settings override
those settings using the display
panel.
Solution
PCL 5c:
On the printer driver's [Paper]
tab, select the desired input tray
in the "Input Tray:" list.
PCL 6/PostScript 3:
On the printer driver's [Detailed
Settings] tab, click [Paper] in
"Menu:", and then select the
desired input tray in the "Input
Tray:" list.
86
Images are printed at a slant.
The tray's side fences might not
be locked.
Check that the side fences are
locked. For details about how to
set the side fences, see page 26
"Loading Paper into Paper Trays"
or page 32 "Loading Paper into
the Bypass Tray".
Images are printed at a slant.
The paper is feeding in at a
slant.
Load the paper correctly. For
details about loading paper, see
page 26 "Loading Paper into
Paper Trays" or page 32
"Loading Paper into the Bypass
Tray".
Other Printing Problems
Problem
Cause
Solution
Misfeeds occur frequently.
The number of sheets loaded
exceeds the capacity of the
printer.
Load paper only as high as the
upper limit markings on the side
fences of the paper tray, or the
markings on the paper guides of
the bypass tray.
Misfeeds occur frequently.
The paper tray's side fences are Push the side fences lightly, and
set too tightly.
then reset them.
Misfeeds occur frequently.
The paper is damp.
Use paper that has been stored
in the recommended temperature
and humidity conditions. For
details about the proper way to
store paper, see page 54 "Paper
Precautions".
Misfeeds occur frequently.
The paper is too thick or too
thin.
Use recommended paper. For
details about recommended
paper, see page 49 "Paper Size
Specifications" and page 52
"Paper Type Specifications".
Misfeeds occur frequently.
The paper is wrinkled or has
been folded/creased.
• Use recommended paper.
For details about
recommended paper, see
page 49 "Paper Size
Specifications" and
page 52 "Paper Type
Specifications".
• Use paper that has been
stored in the recommended
temperature and humidity
conditions. For details about
the proper way to store
paper, see page 54 "Paper
Precautions".
87
4. Troubleshooting
Problem
Misfeeds occur frequently.
Cause
Paper edges are burred when
cut in the manufacturing
process.
Solution
• Remove the burrs, for
example, with a ruler.
• Load paper upside down.
• Use clean cut paper with no
burrs.
88
Misfeeds occur frequently.
Printed paper is being used.
Do not load sheets that have
already been copied or printed
by another printer.
Misfeeds occur frequently.
Sheets are sticking together.
Fan the sheets thoroughly before
loading them. Alternatively, feed
the sheets into the printer one at
a time.
Sheets are feeding in together,
resulting in jams.
Sheets are sticking together.
Fan the sheets thoroughly before
loading them. Alternatively, feed
the sheets into the printer one at
a time.
Printed paper becomes
creased.
The paper is damp.
Use paper that has been stored
in the recommended temperature
and humidity conditions. For
details about the proper way to
store paper, see page 54 "Paper
Precautions".
Printed paper becomes
creased.
The paper is too thin.
Use recommended paper. For
details about recommended
paper, see page 49 "Paper Size
Specifications" and page 52
"Paper Type Specifications".
Edges of sheets are creased.
The paper is damp.
Use paper that has been stored
in the recommended temperature
and humidity conditions. For
details about the proper way to
store paper, see page 54 "Paper
Precautions".
Other Printing Problems
Problem
Cause
Solution
Edges of sheets are creased.
You are using nonrecommended paper.
Use recommended paper. For
details about recommended
paper, see page 49 "Paper Size
Specifications" and page 52
"Paper Type Specifications".
Duplex printing is
malfunctioning.
You have selected a paper tray
that is not set for duplex print.
Change the setting to enable
duplex printing for the paper
tray.
Duplex printing is
malfunctioning.
You have selected a paper type In [General Settings], select a
that cannot be used for duplex paper type that can be used for
printing.
duplex printing. For details about
the paper types that can be
used, see "Printing on Both Sides
of a Page", Operating
Instructions.
The image on the back side of
duplex printing has mottled
blank patches or is smudged.
Missing patches and smudges
are caused by moisture leaking
from the paper.
• Do not install the printer in
areas that are susceptible to
low temperature.
• Use paper that has been
stored in the recommended
temperature and humidity
conditions. For details about
the proper way to store
paper, see page 54 "Paper
Precautions".
Additional Troubleshooting
Problem
The output sheet falls from the
standard tray.
Causes
Depending on the size, type, or
printing conditions of the prints,
the output sheets may become
Blocking occurs (the output
sheets on the standard tray stick badly curled.
together).
Solutions
• Pull out the stop fence of the
standard tray before
printing.
• Turn over the stack of paper
in the tray.
• Remove all output sheets.
89
4. Troubleshooting
Problem
It takes a long time to complete
a print job.
Causes
Photographs and other data
intensive pages take a long
time for the printer to process,
so simply wait when printing
such data.
Solutions
If the Data In indicator is
flashing, data has been received
by the printer. Wait for a
moment.
Changing the following settings
with the printer driver may help
speed up printing:
• Select [Speed] in "Print
Priority" list.
• Select a lower resolution.
For details about how to change
the settings, see the printer driver
Help.
90
Images are printed in the
wrong orientation.
The feed orientation you
selected and the feed
orientation selected in the
printer driver's option setup
might not be the same.
Set the printer's feed orientation
and the printer driver's feed
orientation accordingly. For
details about settings for printer
driver, see the printer driver
Help.
Optional components
connected to the printer are not
recognized.
Bidirectional communication is
not working.
Set up optional devices on the
properties of the printer. For
details about how to set up
optional devices, see the printer
driver Help.
Combined printing, booklet
printing, or Auto Reduce/
Enlarge printing does not come
out as expected.
The application or printer driver
settings are not configured
correctly.
Make sure the application's
paper size and orientation
settings match those of the printer
driver. If a different paper size
and orientation are set, select the
same size and orientation.
Other Printing Problems
Problem
Some types of data, such as
graphics data or data from
certain applications, do not
print.
Causes
The printer driver settings are
not configured correctly.
Solutions
PCL 5c:
On the printer driver's [Print
Quality] tab, select [600 dpi] in
the "Resolution" area.
PCL 6:
• On the printer driver's
[Detailed Settings] tab, click
[Print Quality:Standard] in
"Menu:", and then select
[Quality] in the "Print
Priority:" list.
• On the printer driver's
[Detailed Settings] tab, click
[Print Quality:Advanced] in
"Menu:", and then select
[Raster] in the "Vector/
Raster:" list.
PostScript 3:
On the printer driver's [Detailed
Settings] tab, click [Print
Quality:Standard] in "Menu:",
and then select [Photographic] in
the "Dithering:" list.
For details about the printer
driver settings, see the printer
driver Help.
91
4. Troubleshooting
Problem
Some characters are not
printed or appear strange.
Causes
The printer driver settings are
not configured correctly.
Solutions
PCL 5c:
On the printer driver's [Print
Quality:Standard] tab, select
[600 dpi] in the "Resolution"
area.
PCL 6:
• On the printer driver's
[Detailed Settings] tab, click
[Print Quality:Standard] in
"Menu:", and then select
[Quality] in the "Print
Priority:" list.
• On the printer driver's
[Detailed Settings] tab, click
[Print Quality:Advanced] in
"Menu:", and then select
[Raster] in the "Vector/
Raster:" list.
PostScript 3:
On the printer driver's [Detailed
Settings] tab, click [Print
Quality:Standard] in "Menu:",
and then select [Text] in the
"Dithering:" list.
For details about the printer
driver settings, see the printer
driver Help.
Print speed or application
relinquishing speed is slow.
The printer driver settings are
not configured correctly.
PCL 6:
On the printer driver's [Detailed
Settings] tab, click [Print
Quality:Standard] in "Menu:",
and then select [Speed] in the
"Print Priority:" list.
For details about the printer
driver settings, see the printer
driver Help.
Quit any other applications.
92
Other Printing Problems
Problem
Causes
Solutions
Print ends mid-job.
An error might have occurred.
Check the printer's display panel
to see if an error has occurred.
A print instruction was issued
from the computer, but printing
did not start.
User Code Authentication may
have been set.
For details about User Code
Authentication, see "User Code
Authentication", Security Guide.
Color originals are printed in
black and white.
No color print settings are
configured on the printer driver.
Change the "Color/ Black and
White:" setting on the printer
driver. For details about how to
change the "Color/ Black and
White:" setting, see the printer
driver Help.
PDF files do not print out/
PDF files are passwordcannot perform PDF direct print. protected.
To print password-protected PDF
files, enter the password.
PDF files do not print out/
PDF files cannot be printed if
cannot perform PDF direct print. they are print-disabled in PDF
file security setting.
Change the PDF file security
setting.
Cannot perform PDF direct
print.
Highly compressed PDFs
cannot be printed using PDF
Direct Print.
Open the relevant application
and print the PDF file using the
printer driver. Set the file format
to standard PDF.
Cannot perform PDF direct
print.
Depending on the creation
Open the relevant application
method, a PDF file requires a lot and print the PDF file using the
of memory to process and may printer driver.
fail to be printed.
"Resetting job..." appears and
printing is suspended.
Memory is insufficient.
In [System], select [Memory
Usage] to [Font Priority].
Printing via wireless LAN is
slow.
The number of jobs exceeds the
capacity of the printer.
Reduce the number of jobs.
93
4. Troubleshooting
Problem
Printing via wireless LAN is
slow.
Causes
Solutions
• A communication error
might have occurred.
• Interference from other
wireless LAN devices can
reduce the communication
speed
• If the printer is using a
wireless LAN, radio waves
may be interfering with the
wireless communication.
This may occur if there is a
microwave oven, cordless
telephone, industrial
printer, scientific
instrument, or medical
instrument using the same
frequency range near the
device.
• Move the printer farther
away from the wireless LAN
device.
• If there are active wireless
LAN devices nearby, move
the printer or disable those
devices.
• Turn off other printers or
instruments that use the
same frequency range, and
then try printing again. If
printing is successful, move
the devices to a location
where they do not interfere
with the printer.
The Printed Image is Different from the Image on the Computer
Problem
Solutions
The printed image is different
from the image on the
computer's display.
When you use some functions, such as enlargement or reduction,
the layout of the image might be different from that displayed on
the computer display.
Images are cut off, or excess
pages are printed.
If you are using paper smaller than the paper size selected in the
application, use the same size paper with that selected in the
application. If you cannot load paper of the correct size, use the
reduction function to reduce the image, and then print.
For details, see the printer driver's Help.
As a result of printing using PDF
Direct Printing, characters are
missing or misshapen.
94
Fonts were not embedded. Before printing, embed the font in the
PDF file to be printed.
Other Printing Problems
Problem
Solutions
The paper size appears on the When PDF Direct Print is used, printout requires paper set within the
control panel and printing is not PDF file. When a message indicating a paper size appears, either
performed with PDF Direct Print. place the indicated size in the paper tray or perform Form Feed.
Also, if [Sub Paper Size] in the [System] menu is set to [Auto],
printing is performed assuming Letter size and A4 size to be the
same size. For example, when a PDF file set to A4 size paper is
printed using PDF Direct Print and Letter size paper is loaded in the
paper tray, or vice versa, the file will be printed out.
The color of the printout is
different from the color on the
computer's display.
• The colors created using color toner are different from the
ones displayed on the display.
• If you select [On] for [Economy Color:] on the [Print
Quality:Standard] menu in the printer driver's dialog box, the
color gradation may appear differently.
For details, see the printer driver's Help.
• Turn the printer off, and then turn it on again. If the colors are
different from what you expect, perform [Color Registration].
For details, see "Adjusting the Color Registration", Operating
Instructions.
The color of the printout is
different from the color
specified.
If a specific color is missing turn the printer off, wait a few moments,
and then turn it on again. If this does not resolve the problem,
contact your sales or service representative.
The color changes significantly
when adjusted with the printer
driver.
Do not make extreme settings for the color balance on the [Print
Quality:Advanced] menu under the [Detailed Settings] tab in the
printer driver's dialog box.
Note that the sample image displayed in the printer driver is used
only to show what processing will be performed, so it may not
match the print results.
For details, see the printer driver's Help.
Color documents are printed in
black and white.
• Color printing is not enabled for the printer.
For details, see the printer driver's Help.
• Some applications print color files in black and white.
Solid areas, lines, or text are
shiny or glossy when created as
a mixture of cyan, magenta,
yellow.
• Select [K (Black)] for [Gray Reproduction:] in the printer
driver's dialog box.
For details, see the printer driver's Help.
95
4. Troubleshooting
Problem
Black gradation is not natural.
Solutions
• Select [CMY + K] for [Gray Reproduction:] in the printer
driver's dialog box.
For details, see the printer driver's Help.
A color is missing or partially
blurred.
• Paper is damp. Use paper that has been stored properly.
For details, see page 54 "Paper Precautions".
• A print cartridge is almost empty. When the "Toner Cartridge
is almost empty. Replace Toner Cartridge." message appears
on the display panel. If the toner indicator on the initial screen
seems empty, replace the print cartridge of the displayed
color.
For details, see "Replacing the Print Cartridge", Operating
Instructions.
• Condensation may have collected. If there were sudden
changes in temperature or humidity, restart the printer when it
is acclimatized.
When Printer Is Not Functioning Properly
Problem
Paper is not fed from the
selected tray.
Solutions
When you are using a Windows operating system, the printer
driver settings override those set using the control panel. Set the
input tray you want using the printer driver.
For details, see the printer driver's Help.
Prints do not stack properly.
• Paper is damp. Use paper that has been stored properly. See
page 54 "Paper Precautions".
• If printed sheets come out curled, use the standard tray
extension. See page 10 "Guide to Components".
It takes too long to resume
printing.
• The data is so large or complex that it takes time to process it.
If Data In indicator is flashing, the data is being processed.
Wait until it resumes.
• The printer was in the Energy Saver mode or the Sleep mode.
To recover from these modes, the printer must warm up, and
this takes time until printing starts. For details, see page 18
"Saving Energy".
96
Other Printing Problems
Problem
Solutions
It takes too long to complete the
print job.
• Photographs and other data-intensive pages take a long time
for the printer to process, so wait when printing such data.
Changing the settings with printer driver may help to speed up
printing. For details, see the printer driver's Help.
• The data is so large or complex that it takes time for the printer
to process it. If Data In indicator is flashing, the data is being
processed. Wait until it resumes.
• If "Waiting for print data..." appears on the display, the printer
is now warming up. Wait for a while. The printer is adjusting
the color registration. Wait for a while.
Attached options are not
detected in the printer
properties.
The computer and printer are not in bidirectional communication.
You must configure attached options in the printer properties. For
details, see the printer driver's Help.
When printing combined prints
or bound prints.
Check that the paper size and direction set in the printer driver are
the same as those set in the application.
If the settings are not the same, change the settings of the printer
driver.
An empty tray is selected by
Auto Tray Select, and the
document is not printed due to
out of paper error.
If a paper tray is opened and closed while the printer is in Energy
Saver mode, the printer will initialize the tray upon recovery, but
the tray will not be selectable by Auto Tray Select.
To print from a paper tray that you opened and closed while the
printer was in Energy Saver mode, you must manually specify the
tray as the source paper tray before printing. When the printer
recovers from Energy Saver mode and completes initialization, it
will then print the document from the tray you have specified.
97
4. Troubleshooting
Removing Jammed Paper
An error message appears if a paper misfeed occurs. The error message indicates where the misfeed
occurs.
Check the location and remove the paper.
• The inside of the machine could be very hot. Do not touch the parts with a label indicating the
"hot surface." Otherwise, an injury might occur.
• Some of this machine's internal components get very hot. For this reason, take care when
removing misfed paper. Not doing so could result in burns.
• When removing jammed paper, make sure not to trap or injure your fingers.
• To prevent misfeeds, do not leave any torn scraps of paper inside the printer.
• When removing jammed paper, you can touch only those areas explicitly indicated in the manual.
• Contact your service representative if misfeeds occur frequently.
• If the error message remains displayed even after you remove misfed paper, open and close the
front cover.
Paper Misfeed Message (A1)
1. Pull the front cover open lever, and then open the front cover with both hands carefully.
1
2
DUP327
98
Removing Jammed Paper
2. Carefully pull the jammed paper upward and out.
DUP328
3. If you cannot see the jammed paper inside the printer, close the front cover to the position
just before it is locked as shown in the illustration below.
DUP329
4. Pull the tray carefully until it stops, lift the front side of the tray, and then pull it out of the
printer.
DUP330
99
4. Troubleshooting
5. Pull out the jammed paper carefully.
DUP331
6. Lift the front side of the tray, and then slide it into the printer carefully until it stops.
DUP332
7. Close the front cover with both hands carefully.
DUP333
• When closing the front cover, push the upper side of the cover firmly. After closing the cover, check
that the error is cleared.
100
Removing Jammed Paper
Paper Misfeed Message (A2)
1. Remove paper loaded in the bypass tray.
DUP334
2. Pull out the jammed paper carefully.
DUP335
3. Close the bypass tray.
DUP336
101
4. Troubleshooting
4. Pull the front cover open lever, and then open the front cover with both hands carefully.
1
2
DUP327
5. Pull out the jammed paper carefully.
DUP328
6. Close the front cover with both hands carefully.
DUP333
• When closing the front cover, push the upper side of the cover firmly. After closing the cover, check
that the error is cleared.
102
Removing Jammed Paper
Paper Misfeed Message (B)
• The inside of this printer becomes very hot. Before removing paper around the fusing unit, wait until
the temperature of the covers inside the fusing unit and paper transfer unit cools down.
1. Pull the front cover open lever, and then open the front cover with both hands carefully.
1
2
DUP327
2. Pull out the jammed paper carefully.
DUP328
3. Close the front cover with both hands carefully.
DUP333
103
4. Troubleshooting
• When closing the front cover, push the upper side of the cover firmly. After closing the cover, check
that the error has cleared.
Paper Misfeed Message (C)
• The inside of this printer becomes very hot. Before removing paper around the fusing unit, wait until
the temperature of the covers inside the fusing unit and paper transfer unit cools down.
1. Pull the front cover open lever, and then open the front cover with both hands carefully.
1
2
DUP327
2. Pull out the jammed paper carefully.
DUP328
104
Removing Jammed Paper
3. If the paper is jammed in the upper side of the fusing unit, pull it upward.
DUP337
4. If you cannot see the jammed paper, pull the tabs on the fusing unit to open the cover,
and then check if the paper is jammed.
DUP338
5. If you can see the jammed paper in the standard tray, keep the front cover opened and
remove the paper.
DUP339
105
4. Troubleshooting
6. Close the front cover with both hands carefully.
DUP333
• When closing the front cover, push the upper side of the cover firmly. After closing the cover, check
that the error has cleared.
Paper Misfeed Message (Y)
The following messages are displayed according to the tray where the paper is jammed:
• " (Y1)": Tray 2
The procedure for removing jammed paper is the same for all trays. In the following procedure, a paper
jam that occurs in Tray 2 (with the (Y1) message displayed) is explained as an example.
1. Pull out the paper tray until it stops.
DUP340
106
Removing Jammed Paper
2. Pull out the jammed paper carefully.
DUP341
3. Return the paper tray to its original position.
DUP344
Paper Misfeed Message (Z)
1. Pull the front cover open lever, and then open the front cover with both hands carefully.
1
2
DUP327
107
4. Troubleshooting
2. Carefully remove jammed paper under the paper transfer unit.
DUP345
3. If you cannot pull out the paper, remove it by turning the knob on the right end of the
paper transfer unit as shown in the illustration below:
DUP346
DUP347
108
Removing Jammed Paper
4. If paper is jammed in the upper side of the transfer unit, pull it upward.
DUP348
5. Close the front cover with both hands carefully.
DUP333
• When closing the front cover, push the upper side of the cover firmly. After closing the cover, check
that the error has cleared.
109
4. Troubleshooting
Trademarks
Adobe, Acrobat, PageMaker, PostScript, and PostScript 3 are either registered trademarks or
trademarks of Adobe Systems Incorporated in the United States and/or other countries.
Bonjour, macOS, OS X, and Safari are trademarks of Apple Inc., registered in the U.S. and other
countries.
Firefox is a registered trademark of the Mozilla Foundation.
Google and Chrome are trademarks of Google Inc.
Java is a registered trademark of Oracle and/or its affiliates.
JAWS® is a registered trademark of Freedom Scientific, Inc., St. Petersburg, Florida and/or other
countries.
Microsoft, Windows, Windows Server, Windows Vista, and Internet Explorer are either registered
trademarks or trademarks of Microsoft Corp. in the United States and/or other countries.
QR Code is a registered trademark of DENSO WAVE INCORPORATED in Japan and in other countries.
The proper names of Internet Explorer 7, 8, and 9 are as follows:
• Microsoft® Internet Explorer® 7
• Windows® Internet Explorer® 8
• Windows® Internet Explorer® 9
The proper names of the Windows operating systems are as follows:
• The product names of Windows Vista are as follows:
Microsoft® Windows Vista® Ultimate
Microsoft® Windows Vista® Business
Microsoft® Windows Vista® Home Premium
Microsoft® Windows Vista® Home Basic
Microsoft® Windows Vista® Enterprise
• The product names of Windows 7 are as follows:
Microsoft® Windows® 7 Home Premium
Microsoft® Windows® 7 Professional
Microsoft® Windows® 7 Ultimate
Microsoft® Windows® 7 Enterprise
• The product names of Windows 8.1 are as follows:
Microsoft® Windows® 8.1
Microsoft® Windows® 8.1 Pro
Microsoft® Windows® 8.1 Enterprise
110
Trademarks
• The product names of Windows 10 are as follows:
Microsoft® Windows® 10 Home
Microsoft® Windows® 10 Pro
Microsoft® Windows® 10 Enterprise
Microsoft® Windows® 10 Education
• The product names of Windows Server 2008 are as follows:
Microsoft® Windows Server® 2008 Standard
Microsoft® Windows Server® 2008 Enterprise
• The product names of Windows Server 2008 R2 are as follows:
Microsoft® Windows Server® 2008 R2 Standard
Microsoft® Windows Server® 2008 R2 Enterprise
• The product names of Windows Server 2012 are as follows:
Microsoft® Windows Server® 2012 Foundation
Microsoft® Windows Server® 2012 Essentials
Microsoft® Windows Server® 2012 Standard
• The product names of Windows Server 2012 R2 are as follows:
Microsoft® Windows Server® 2012 R2 Foundation
Microsoft® Windows Server® 2012 R2 Essentials
Microsoft® Windows Server® 2012 R2 Standard
• The product names of Windows Server 2016 are as follows:
Microsoft® Windows Server® 2016 Standard
Microsoft® Windows Server® 2016 Essentials
Other product names used herein are for identification purposes only and might be trademarks of their
respective companies. We disclaim any and all rights to those marks.
Microsoft product screen shots reprinted with permission from Microsoft Corporation.
111
4. Troubleshooting
112
INDEX
B
Beeping pattern..................................................... 67
C
Control Panel......................................................... 14
E
Envelopes
Bypass tray......................................................................... 38
Loading envelopes............................................................ 36
Tray 1..................................................................................40
Extended tray......................................................... 30
Exterior................................................................... 10
Paper type.............................................................. 52
Problems................................................................. 80
S
Screen.................................................................... 16
T
Turning off.............................................................. 17
Turning on.............................................................. 17
U
USB connection..................................................... 69
W
Web Image Monitor............................................. 21
F
Firmware................................................................ 65
I
Indicators................................................................68
Interior.................................................................... 10
J
Jam..........................................................................98
M
Main power switch................................................ 17
Manuals................................................................... 4
Menu key............................................................... 20
Message
Control Panel......................................................................71
Logs..................................................................................... 73
Status...................................................................................70
Misfeed.................................................................. 98
P
Paper settings
Bypass tray......................................................................... 32
Envelopes........................................................................... 47
Loading paper................................................................... 26
Orientation-fixed paper.................................................... 34
paper size........................................................................... 46
paper type.......................................................................... 47
Precautions......................................................................... 54
Two-sided paper................................................................34
Workflow............................................................................ 25
Paper size...............................................................49
113
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MEMO
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M0B0-7708A
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M0B0-7708A
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