2017 chilli billie manual new

User instructions
Chilli Billie diagram with parts
Diagram of Chilli Billie
With side shelf & dimensions
Description of Chilli Billie
Table of technical details
Chilli Billie
Pre lighting warning
Diagram of Chilli Billie and
Lighting your first fire
Description of penguin enclosure
Principles of combustion
Table of technical details
penguin enclosure
The environment
Stove maintenance
Domestic installation-warning
Routine checks and cleaning
Other structures, installation
Glass replacement
Smoke control adaptation
Fire bricks
Smoke control principles
Stove paint
Essential information
Heat shield
Flue height & sweeping
Flue distance to combustibles
Installation diagrams
A very warm Welcome and Croeso to your
new Chilli Penguin stove
The charter of the penguin
We guarantee that your stove is good quality and well made
We know this because we design and make them ourselves here in Wales
We hope that your stove will make the bad days bearable and the good days great
We think that humans beings with stoves are happier than those without
We believe that your life has just got better
We put alot of time and energy into developing and improving our stoves to enable
them to run as efficiently as possible and be simple to use. Please spend a few
minutes familiarising yourself with these instructions so you can get the best possible
performance out of it, section 4 is the user guide, with instructions for lighting your
first fire.
We love to hear how the penguins get on in their new homes, if you have any
comments or questions, please get in touch (www.chillipenguin.co.uk).
The Chilli Penguin Team
Your stove should arrive with
A pair of heat resistant gloves
A tool for removing the ash pan
Installation and operating manual
Ash pan drawer
An aerosol of spray paint - coloured stoves only
Let your inner penguin
2. Chilli Billie dimensions
2.1 Diagram of Chilli Billie
with side shelf
2.2 Technical details Chilli Billie (not in enclosure)
Fuel type
Wood only
Nominal output
Total energy efficiency %
Height 504mm
Width 321mm
Width with side shelf 531mm
Depth 405mm
Distance to combustibles
Side 400mm
Rear 400mm
Above 400mm
Distance to non combustibles
Side 100mm
Above 150mm
Optional side shelf
Yes, need to specify right/left
Can stove be adapted for Smoke Control area
Max log length x diameter
250mm x 80mm
Flue aperture diameter
105mm (105-125mm adaptor required, often sold
as 4-5”adaptor)
Flue size required for stove without
smoke control adaptation
Single skinned 125mm
increasing to double skinned 150mm
Flue size required with smoke control
Single skinned 125mm
Increasing to double skinned 125mm (minimum)
Flue exit
Top only
Hearth type in house or structure with
permanently fixed floor
12mm superimposed hearth,
stove should be fixed to it, stove anchor plate available
Hearth type in structure without
permanently fixed floor
Min 12mm , on level ground, stove should be fixed
to it, (refer to hearth section), stove anchor plate available
Chimney draught required
Welded steel, painted finish
Nett weight
Flue gas g/s
Mean flue gas temp
249 Celsius
CO content @13% oxygen
2.3 Diagram of Chilli Billie in penguin enclosure
2.4 Description of penguin enclosure
• The steel enclosure ensures a safe and secure housing for the stove, it maintains safe
distance to combustibles for the stove and single walled flue, if enclosure distances are
maintained. It maintains a separate and distinct visual area where the fire occurs.
• Flue bracket provides stability for the flue without the need for wall brackets.
• Stove anchor plate available to attach stove to enclosure
in Penguin
2.2 2.5
in penguin
Penguin enclosure
Height 865mm
Diameter 650mm
Distance from enclosure to combustible
Side 100mm
Rear 50mm
Hearth type needed when in an enclosure
Enclosure acts as hearth in house or
structure with a permanent shell.
Other structures require a hearth
(refer to hearth section)
Max length of single walled flue in
Type of adaptor as flue exits stove
4-5” increasing stepped adaptor
Welded steel, painted finish
Stove anchor plate available to fix stove to enclosure (or hearth)
3. Installation
3.1 Domestic installations (in houses) - warning
All local and national regulations must be observed when installing the appliance. If
installed incorrectly serious accidents can be caused.
Building Regulation Document J must be refered to when installing this appliance.
It is the installers responsibility to ensure the manufacturers instructions are complied
A HETAS qualified installation engineer should carry out the installation and issue a
compliance certificate or alternatively your local Building control department needs to
inspect the installation and register the work carried out.
3.2 Installations in other structures - warning
We recommend that you fit a Chilli Billie in any structure to the same standards that
you would in a house. Some structures may not currently be certifiable by HETAS or
building regulations but the risks are the same, if not greater in a small space.
Combustible surfaces are likely to be closer, so it needs careful design consideration in
the planning stage.
We believe that there are additional risks in canvas structures e.g. yurts, teepees and
safari tents. Adverse weather can cause movement of the surface the flue is exiting
through. The flashing must allow for some movement and the stove, enclosure and
each section of flue should be mechanically fixed to each other and the hearth to
prevent smoke spillage under these circumstances.
We recommend that you be guided by the principle of taking all and every reasonable
precaution to protect and preserve safety. This is of particular importance if these
structures are used for holiday/event rental as the users can be unfamiliar with wood
burning stoves and any risks factors that a single, regular user might be sensitive to.
3.3 Smoke control adaptation
To make the Chilli Billie suitable to burn in a smoke control area, there is simple
adaptation. The secondary air control dial need to be removed. Make a note in this
manual if this has been done (in section 6).
3.4 Smoke control principles
The general principle to be observed in an Exempt Chilli Penguin stove, suitable for use in
smoke control zones, is that the air controls cannot be completely closed, allowing a
permenant air supply to the fire chamber. This means that fuel burns more efficiently, thereby
emmiting less smokey emissions into the atmosphere.
“The Clean Air Act 1993 and Smoke Control Areas”
Under the Clean Air Act local authorities may declare the whole or part of the district of the
authority to be a smoke control area. It is an offence to emit smoke from a chimney of a
building, from a furnace or from any fixed boiler if located in a designated smoke control area.
It is also an offence to acquire an "unauthorised fuel" for use within a smoke control area
unless it is used in an "exempt" appliance ("exempted" from the controls which generally apply
in the smoke control area).
The Secretary of State for Environment, Food and Rural Affairs has powers under the Act to
authorise smokeless fuels or exempt appliances for use in smoke control areas in England. In
Scotland and Wales this power rests with Ministers in the devolved administrations for those
countries. Separate legislation, the Clean Air (Northern Ireland) Order 1981, applies in Northern
Ireland. Therefore it is a requirement that fuels burnt or obtained for use in smoke control
areas have been "authorised" in Regulations and that appliances used to burn solid fuel in
those areas (other than "authorised" fuels) have been exempted by an Order made and signed
by the Secretary of State or Minister in the devolved administrations.
Further information on the requirements of the Clean Air Act can be found here:
Your local authority is responsible for implementing the Clean Air Act 1993 including
designation and supervision of smoke control areas and you can contact them for details of
Clean Air Act requirements.
The Chilli Billie with smoke control adaptation has been recommended as suitable for use in
smoke control areas.
3.5 Ventilation
3.5a VentilationDomestic installations
• In order for a stove to operate correctly there needs to be sufficient combustion air.
• For stoves of 5 kW and under such as the Chilli Billie a permanently open vent is sometimes
required, usually in new build houses and extensions. This can depend on the air permeability
(air leakage) of your property. Your HETAS installer should be able to guide you.
• In addition a stove should not be fitted in a room with an appliance such as extractor fan,
ceiling fan or tumble drier, it will affect the draw of the stove and could lead to fumes entering
the room.
• All air vents should be positioned so that thay are not liable to blockage.
3.5b VentilationNon-domestic/other structures
• In addition to the above considerations we recommend an air vent in any small
sealed structure such a shepherds hut, garden shed /office placed at low level. This
is a provision for combustion air in small spaces and a carbon monoxide precaution.
3.6 Floors – domestic and other
• Make sure the floor can take the weight of the stove, the flue, the hearth/enclosure and
any decorative surround.
• The stove and enclosure should not be able to be moved or disturbed by foot traffic eg. a
person walking by on a sprung floor in a house or a non fixed floor in yurt
3.7 Hearth
3.7a Hearth
Domestic installations
• The Chilli Billie can either sit in a penguin enclosure or on 12mm superimposed
hearth (a non combustible decorative hearth material e.g. slate/granite)
• The stove should be fixed to the enclosure or hearth
• The enclosure if used, should be fixed to the floor or hearth
3.6 installation-Hearth
3.7 Hearth (cont)(cont)
3.7a Hearth requirements
Summary table
Chilli Billie, no enclosure
12mm superimposed, stove fixed to hearth
(Stove anchor plate available)
Chilli Billie in enclosure
Hearth is integral to enclosure, stove fixed to
enclosure & enclosure fixed to floor
(Stove anchor plate available)
Hearth in front of stove
Hearth both sides of stove
apply in non domestic structure with a fixed shall and firm, stable
permanent floor e.g. shepherds hut.
Do not place any soft furnishing within 1150mm of the stoves
3.7b Hearth
non-domestic/other structures
If the structure that the Chilli Billie is being installed in has a non-permanent shell or floor
we recommend a hearth even with the enclosure. This is to provide a stable level base of
support for the stove and flue system. This base should be placed directly onto the ground
rather than on top of a superficial floor surface and should be completely level. This is to
avoid any possibility of disturbance to flue joints/stove by foot traffic.
3.7b Hearth requirements
Non domestic
Summary table
Chilli Billie no enclosure
12mm superimposed, placed on flat level
stable ground, stove fixed to hearth
(Stove anchor plate available)
Chilli Billie in enclosure
12mm superimposed, placed on flat level
stable ground, stove fixed to enclosure &
enclosure fixed to heath (stove anchor plate
Hearth in front of stove
Hearth both sides
These recommendations apply in structures with no fixed shell or permanent floor eg yurt,
tepee. Do not place soft furnishings within 1150 mm of the stoves.
3.8 Heat shielding
• In some installations a heat shield may be advised but be aware that heat shielding
cannot achieve more that a 50% reduction in distances to combustibles.
• A heat shield must include an air gap between the heat shield and the wall so the
heat is not transferred, see diagram below.
• The penguin enclosure is a form of heat shield. We also manufacture a wall mounted
heat shield.
3.8 Heat shielding- diagram
3.9 Flue height and sweeping access
Flue information
Must comply with all current building legislation and be certified by either HETAS or your
local building control department. A flue should achieve a minimum of 12Pa flue draught
Flue height domestic
4.5 metres from the top of the stove
This is the current building regulation
(See installation diagrams 3.11)
Flue height non domestic/other types of
If you have situation with a single height,
non domestic structure, not certifiable, you
may be able to use a shorter flue. You will
need to demonstrate 12Pa can be achieved
Chilli Billie
Not adapted for smoke control zones
Line with 150mm diameter class 1 liner, with
125mm pipe exiting stove
(plus adaptor for stove aperture)
Chilli Billie
adapted for smoke control zones
Line with minimum 125mm class 1 liner,
with 125mm pipe exiting stove
(plus adaptor for stove aperture)
Flue sections must have sockets facing upwards
All joints should be sealed with fire cement AND mechanically fixed with rivets or stainless
steel self tapping screws and have suitable flashings. This is particularly important for
structures with canvas roofs so that the flue cannot be disturbed during adverse weather
A flue way must not be shared with other appliances
A flue way must be gas tight and free of tar deposits
Provision must be made for sweeping access and the removal of soot and debris, usually ans
access panel on the pipe is needed. In some installations in other structures you may be able
to sweep from the top
See diagrams 3.11 a. Installation non combustible wall
3.11 b. Installation combustible walls
3.11 c. Installation in penguin enclosure
3.11 d. Installation using heat shield
3.10 Flue distance to combustibles
• It can be overlooked that the flue must maintain distances from combustibles as well
as the stove.
• If the room size is limited you are likely to need to consider heat shielding the length
of the single skinned flue (refer to heat shielding section).
• Once in double skinned flue the distance to combustibles are reduced, see table
Single skinned flue
• Distance to combustibles =
3 x diameter of flue
• Max length for single walled flue is
Double skinned flue
Distance to combustibles =
50-75mm depending on flue
As flue exits the ceiling /roof/wall it must be double skinned
See installation diagrams 3.11
3.11a Installation diagram
Non-combustible wall
3.11b Installation diagram
Combustible wall with no heat protection
3.11c Installation diagram
Combustible wall with Penguin Enclosure
3.11d Installation diagram
Combustible wall with heat shield
4. User instructions
4. 1 Diagram of Chilli Billie
4. 1
4. 2 description
Description of
of Chilli
Chilli Billie
Chilli Billie is a top loading wood burner. It has primary and secondary air controls. There
is a separate ash pan door and a lighting/boost disc. The top surface can be used to boil
a kettle on. It produces 2.5-3.5 kW of heat.
If you need a smoke control version, the secondary air control disc should be removed
to allow a free flow of combustion air
• Top loading door: lift this upwards to load wood into the fire box
• Primary air control: allows air in underneath the wood, adjustable to reduce or
increase air flow,
• Secondary air control: allows air in over the top of the wood, adjustable to reduce or
increase air flow
• Lighting/boost disc: this has two functions:
It can be used to light the fire so that you can get a match into the base of the fire.
It can also be used as boost disc. If opened when you light the fire it will allow
additional oxygen to get the fire going.
• Ash pan: this is where the ash from the fire falls into, it will need emptying when full.
4. 3 Pre-lighting warning
4.3 Warnings and Pre-lighting checks
The manufacturer will not be responsible for any damage caused to the stove due to
either the incorrect use or incorrect installation of the stove. We strongly recommend
the use of a qualified and experienced installer. Please read through these warnings
and following information carefully prior to use.
Protecting the stove surface
Your stove has been painted using a high temperature paint, this will give a long lasting and durable finish after the
paint has cured. The process of curing occurs during the first few times you light the stove, (see stove paint section).
Care must be taken when handling the stove prior to the first firings. It is at its most vulnerable at this stage. With the
lighter colours, particularly the almond, we recommend you wear clean gloves from unpacking onwards. It is dry
surface clean only, do not use damp cloths. If you are plastering /decorating in the same room, keep the stove
Painting flue or stove
If you wish to touch up your stove or paint your flue pipe to match the stove, please read the stove paint instructions
before you begin. All coloured stoves will come with an aerosol of the matching colour.
While the stove paint is curing, it will give off fumes. Please ensure you ventilate the room, opening doors and
windows as necessary.
Smoke emissions
Properly installed and operated the stove will not emit smoke into your home with the exception of the occcasional
smoke from de-ashing and re-fuelling. Occasionally adverse weather conditions can cause a down-draught, this
should be very occasional. Persistent smoke emission is dangerous and must not be tolerated. If smoke emission
does persist:
Open all doors and windows
Let the fire go out
Check flue or chimney for blockage.
Do not re-light fire until cause of problem has been rectified. Seek professional help.
Hot surfaces
The surfaces of the appliance are designed to get hot during operation. It is recommended to use a fireguard in the
presence of children or vulnerable adults.
SAFETY Alarms: It is a legal requirement to install a Carbon Monoxide and smoke alarm when you install a
solid fuel appliance such as a stove.
Only burn dry seasoned wood
Chimney fire
In the event of a chimney fire close all stove doors and air vents. Evacuate and phone the fire brigade.
Pre- Lighting checks
The loading door closes correctly and the rope seals and glass are intact.
All labels and packaging have been removed ( including from the flue system)
Any access points in the flue are closed off.
4. 4 Lighting your first fire
Simple guide to your first fire
We recommend the goldilocks and the three bears method; small fire,
medium fire, hot fire. This will warm the stove up gently, and properly
cure the paint.
Scrunch up paper/firelighter, place under kindling in a teepee shape
inside the firebox. Arrange paper so it is accessible via front lighting hole.
Close lid.
Air controls
Open all air controls: primary , secondary, lighting hole and ash pan door
Small fire
Light a match, long ones are easier and light the paper through the
lighting hole. Burn for 15 minutes.
Medium fire
Once the kindling fire is well established add larger split logs, use gloves,
close ash door and adjust controls. Burn for about an hour.
Hot fire
Add extra wood , burn for an additional hour. Your stove paint should be
largely cured!
4.5 Principles of combustion
• All fuels need the presence of oxygen to burn. The more oxygen a fire gets the hotter
and faster it will burn. When, where and how air is introduced into a firebox of a stove
will greatly influence the heat output, burning rate, fuel efficiency and impact on the
• Wood needs to be seasoned (left for at least one year after cutting) prior to burning in
the stove. As a fuel it gives a good flame and a reasonably high heat output, the burn
rate is high and will vary considerably depending on size and species.
• Wood requires combustion air to be directed down onto it (down draught) to burn
most efficiently.
There are 3 stages in the burning of wood.
Drying out. When a piece of wood enters the firebox it will stay below the boiling
point of water (100 C) until all the moisture has been driven out. Between 150 – 200
degrees C wood begins to give off volatile gases, some of these will burn while others
will mix with the carbon dioxide and water vapour and be carried out the chimney as
In the second stage of combustion temperatures must reach 600 C for the gases to
start burning off. This will only occur with the right amount of air and heat leading to
higher efficiencies. These gases burn as a yellow flame above the wood.
Charcoal is left once all the gases have been burnt off. The charcoal contains at least
half of the woods heat potential, at this stage the fire will burn more slowly and
without flame requiring less air.
• The secondary combustion air supply on your stove provides the air necessary for
burning off the volatile gases.
• It is important to burn wood in complete loads, this will ensure all the wood in the
load is at the same stage of combustion as much as possible. By doing this the
firebox temperature will stay in the gas burning stage for longer making the stove
more efficient and cleaner burning.
• Your Chilli Billie has been designed to burn wood efficiently. It is not advised to try
and keep a wood fire in overnight. When the air controls are put on a low setting,
logs can smoulder burn inefficiently, releasing harmful emissions into the
4. 6 The environment
• Wood emits as much carbon to the atmosphere as the tree took in growing it and the
amount of Carbon dioxide given off by rotting wood is the same as that produced
when burnt. Therefore wood is considered a carbon neutral fuel.
• As long as new growth is planted at the rate old growth is burned it is true renewable
energy source. However wood requires some care in preparation and use to burn at it
• When wood is cut down the cells are full of water. On average approximately 60% of
the wood weight is water. To visualise this: 1kg of wet wood will contain a mugs worth
of water.
• If you burn wood in this state, described as “wet” or “green” you will be using energy
to make steam to dry the wood out before the burn cycle can begin. In addition it will
produce flammable acidic tars which will cling to the inside of your chimney or flue,
causing damage.
• Seasoned wood will have a moisture content of 15-20%.
5. Stove maintenance
5.1 Routine checks and cleaning
As required
Stove surface should be cleaned with a soft brush or lint free cloth when cold, some
people use a vacuum cleaner attachment.
Ash pan should be emptied when cold. A bed of ash is fine for burning wood on, it
offers some protection to the grate as well
Glass cleaning should be done when cold. There are proprietary stove glass cleaners
available, however a paste made from wood ash and water is very effective (or dip a
damp cloth into the wood ash), or fine grade wire wool.
Every few months
Seals, loading door and ash door. Check to make sure the seals are secure, free from
damage and not brittle and check the doors both achieve a positive closure. Your local
stove shop should be able to supply replacement rope seal and glue. The Chilli Billie
uses 8mm black rope seal.
The chimney should be swept at least once per year, depending on use. You are likely
to be sweeping through an access hatch.
If the stove is left for long periods without use, i.e. over the summer, it is advisable to
clean the stove thoroughly and leave all the vents open. This will help prevent any
build-up of condensation and allow the stove to keep dry and limit internal corrosion.
The whole system should be checked after any prolonged period without use to ensure
that it is free from blockage.
5.2 Glass replacement
The Chilli Billie glass is held in place with 4 nut and dome head bolts. There is a metal
glass frame inside the stove, this sandwiches the glass up against the inside of the
circular opening. There is self adhesive glass rope seal applied to the glass. This is
applied to the edge of the glass and smoothed over either side, to offer some
protection. The nuts should only be FINGER TIGHT.
5.3 Fire (vermiculite) bricks
The vermiculite bricks which line the fire chamber will need replacing over time, they
are a perishable item. They are a pressed board, so it should be treated with care.
They insulate the stove allowing it to burn more efficiently and protect the steel body
from the heat of the stove. The amount of time they will last depends on stove usage,
the fuel you burn and the care you take re-fuelling.
5.3a Fire brick signs of damage
Crumbling edges and corners
Expected wear and tear, replace if steel of stove
body is exposed
Hairline cracks are caused by impact or vibration,
usually a log thrown in a little roughly or a log
that is slightly too large being pressed against the
bricks when the door closes, replace if steel body
of the stove is exposed or if the crack causes part
of the brick to fall it to the fire. A hairline crack in
a brick will not damage the stove body.
5.3b Caring for your vermiculite bricks
Do not used over sized logs
Do not over fill the fire chamber
Place logs in rather than throwing or dropping
If using a poker or tool inside the fire box try not to disturb the bricks
Do not use water or water based cleaning agents to clean the interior of the stove,
vermiculite will weaken if it absorbs water
Only burn seasoned wood, due to moisture content, see point above
5.4 Re-touching your stove or painting your flue
5.4 Re-touching your stove or painting your flue
If you are painting your vitreous flue to match the stove colour or touching up an area
of your stove there are 3 steps.
i. Preparing the surface
ii. Applying the paint
iii. Curing or setting the paint
The most critical step is surface preparation. The paint will adhere to the surface coat, if
there is rust, it will fail. If the stove/flue has a coating that is peeling, blistering or
chalking in any way, the topcoat will release in the same way. If there is
oil/grease/contaminant the paint will not adhere.
i. Preparing the surface
a. Remove all rust: sandblasting ,sanding or grinding. IF YOU APPLY ON TOP OF RUST the paint will adhere to the rust
and fail . A new stove /flue should arrive rust free, this will only be relevant if you are renovating an old stove.
b. Remove oil, grease, contaminants. New flue can arrive with a chemical on the surface used during the
manufacturing process. We recommend the use of an acetone based paint thinner and that you key the surface with
fine sandpaper. This preparation is vital.
Trouble shooting
Paint coming off in patches indicates a problem with surface preparation. The remedy is to remove the paint, prepare
the surface and start again.
Applying the paint (vapour and propellant are flammable, avoid all naked flames and sparks)
a. Best results are achieved when the paint, the stove/flue surface and the air temp. are above 18C/66F -29C/85F. You
can warm a cold can of paint by running a hot tap over it for 2 minutes. DO NOT expose to flames.
b. Shake the paint for 2 minutes to thoroughly mix the pigments, metallic and solvents
c. Do a test spay onto a piece of cardboard, the first spray can be mostly propellant with no pigment
d. Apply the first of 2-3 light coats. The first coat should be a mist coat (it will look like dots on the surface). Apply
from 12-15 inches, if you are too close the paint will drip/run, if you are too far away you will get a gritty finish.
e. You can apply the second coat after 15 minutes. The paint will be touch dry in about 20 minutes. We recommend
leaving it 4 hours before lighting the first fire, described above.
f. If you are touching up a stove be aware that there are minute variations from batch to batch of paint so you may
need to paint a whole surface to avoid these variations showing. E.g. if you are covering a mark on the top you may
want to apply a coat to the whole top plate. YOU WILL BE COMPARING CURED PAINT WITH UNCURED PAINT SO THE
Trouble shooting
If paint peels/looks like shattered glass/comes off in thin strips, too much paint was applied. If the surface is gritty the
spray was applied too far fom the surface. The remedy is to remove as much paint as possible, prepare the surface
and repaint.
5.4 Re-touching your stove paint or painting your flue
iii. To set or "cure" your paint
a. Wait 4 hours after paint is applied (this does not apply if unpacking a new stove,
this time is allowed in the workshop).
Then we recommend the Goldilocks and the 3
bears method; small fire, medium fire, big fire.
b. Light a small kindling fire, keep burning for 10-15 minutes
c. Add fuel gradually to build a medium fire. Building a hot fire immediately will "shock"
the paint and cause it to release from the surface. Keep it burning like this for about 60
minutes ( bringing the stove surface temperature to 450 F/230 C)
d. For the final stage of curing, add fuel to make very hot fire. Keep it at this level for
about 60 minutes (achieving temperatures above 600 F/315 C)
Don't touch the surface with anything during the curing process. There is likely to be
strong smell when the paint is curing, ventilate the room well, open windows/doors as
necessary. Take extra care if anyone else in the household has breathing difficulties.
6. Chilli Billie 5 Year Guarantee
of penguin greatness
The Chilli Billie guarantee covers the materials listed plus the construction
and workmanship.The assembly, installation and operation of the stove,
because they do not come under our direct control, are not included in this
guarantee. You are advised to take these matters up with your stove
supplier or accredited installation engineer.
In the unlikely event of the failure of components covered by this
guarantee, CPS will repair or replace them to their original specification.
Labour and shipping costs will be discretionary. It is important to use only
replacement parts recommended by CPS.
The steel body
Fuel loading door
Those items that are considered service items, these include; vermiculite bricks, door
seals, stove glass, ash pan, operating tool and gloves.
Should any components arrive in a damaged state upon delivery they will be replaced
provided a written claim is made within 5 days.
The whole of the guarantee is invalid if there is any unauthorised modification of the
appliance or if any part of the stove assembly, installation, operation and maintenance
does not comply with the instructions supplied and with all Building Regulations in force
at the time of purchase.
You must retain your receipt of purchase in order to validate this guarantee.
We will only validate the 5 year guarantee if your stove was purchased from one of our
official stockists.
Purchase date
(retain proof of purchase)
Official stockist
Installation date
Smoke control adaptation
Installer name
(certifiable installation)
Installer Hetas no.
(certifiable installation)
Or local authority building control ref
(certifiable installation)