Gas Log Heaters
THESE INSTRUCTIONS CONTAIN IMPORTANT INFORMATION ABOUT INSTALLATION AND USE.
Latitude
Instruction Manual
Please read this manual before
installing and using this heater
Model
Model
Latitude 1000
Latitude 1500
This heater is approved for Natural Gas
Please leave instruction manual with the owner
Distributor
This appliance is designed, manufactured and distributed by:
Tel:1300 727 421
CONTENTS
PAGE
WARRANTY
3
SAFETY WARNINGS5
5
OPERATION - REMOTE CONTROL
6
LATITUDE 1000 SPECIFICATIONS
9
LATITUDE 1500 SPECIFICATIONS
11
INSTALLATION INSTRUCTIONS
13
WALL LINING
20
FASCIA AND GLASS REMOVAL / INSTALLATION
20
ELECTRICAL AND GAS CONNECTION
21
SETTING THE GAS PRESSURE
22
LOG SET INSTALLATION
23
INSTALLATION CHECKLIST
25
SERVICE INSTRUCTIONS
26
WIRING DIAGRAM
28
TROUBLESHOOTING
29
Cannon Latitude | 2
WARRANTY
This Warranty against defects for your newly purchased
Cannon product is proudly prepared by IXL Home Pty Ltd
of 1K Marine Parade Abbotsford, VIC 3067, phone 1300
727 421.
1. IXL Home products come with guarantees that do not
exclude the following consumer entitlements under
the Australian Consumer law:
a. replacement or refund for a major failure and
compensation for any other reasonably
foreseeable loss or damage; and
b. to have the goods repaired or replaced if goods fail
to be of acceptable quality and the failure does not
amount to a major failure.
2. IXL Home warrants that your product and related
supply will be free from defects in materials and
workmanship during the warranty term. Your warranty
terms are divided into different values depending on
each part (see TABLE 1), commencing from the date
of purchase. IXL Home acknowledges this product
requires professional installation and product removal
is hazardous to consumers. Accordingly any
necessary inspections and services will be carried out
on site. You should not attempt de-installation.
3. Subject to Point 1, IXL Home will repair any defects in
materials and workmanship during the warranty term
and if the product is deemed irreparable provide a
replacement of an equivalent current model where the
balance of the warranty period from the original date
of purchase will take effect.
4. To the fullest extent permitted by law and subject
always to Point 1, IXL Home will not be liable for:
a. any loss or damage arising from loss of use, loss
of profits or revenue; or
b. for any indirect or consequential loss or damage
resulting from any breach of this warranty against
defects.
5. Defective IXL Home products may be repaired using
refurbished parts or if required, completely replaced
by a refurbished product of the same type.
c. will not apply where the defect in or failure of the
product is attributable to misuse, abuse, accident
or non-observation of the manufacturer’s
instructions. This product must be used in
accordance with the manufacturer’s instructions;
d. will not cover faults due to normal wear and tear
with reasonable use nor consumable components
such as globes, filters, glass items, etc;
e. will not cover any damages or problems caused
to this product by natural forces eg. storm, fire,
flood, and earthquake; or by intrusion or
accumulation (or both) of foreign matters eg. dust,
soil, and moisture. IXL Home recommends that
you take out appropriate insurances to protect
your product to this end;
f.
will not apply if this product is installed in a mobile
dwelling eg. caravan or boat;
g. will not apply if this product is removed from the
location where it was first installed;
h. is immediately void if the serial or model number
label is removed or defaced;
I.
is immediately void if the product is serviced or
repaired by an unauthorised/unqualified
personnel;
j.
covers use of this product for domestic use only;
k. will not be restarted or extended upon repair or
replacement of the product or a part.
How to Make a Claim Under Your Cannon Warranty
7. To make a claim under this Warranty you will need to:
a. contact IXL Home service department on 1300
727 421 or service@ixlhome.com.au to provide
details and register your claim enabling a IXL
Home assessment;
b. submit proof of purchase with your claim eg. tax
invoice or purchase receipt;
c. where a property has been constructed by a
builder/developer and it is fitted with Cannon
products, please submit proof of purchase by way
of the certificate of occupancy, with your claim.
Limitations to Your Cannon Warranty
6. Subject to Point 1, this Warranty:
8. IXL Home will contact you to make arrangements for
service on site.
a. will only be provided to the original purchaser
where the original purchase was made from an IXL 9. Subject to Point 1, you will be responsible for any
costs relating to the provision of your product to a IXL
Home Authorised Dealer or reseller and proof of
Home Authorised Service Dealer.
such purchase can be presented at the time of
10.Subject to Point 1, in the event you live more than 50
service;
km from an IXL Home Authorised Service Dealer you
b. only applies to IXL Home products purchased in
may be subject to travel or transport costs to facilitate
Australia from an IXL Home Authorised Dealer or
the repairing or replacement of your Cannon product.
reseller and installed by a qualified person where a
Certificate of Compliance in accordance with
State/Territory laws is provided;
3 | Cannon Latitude
WARRANTY
11. IXL Home and its Authorised Service Dealers
reserve the right to seek reimbursement of any
costs incurred by them should your Cannon
product be found to be in good working order.
Privacy
The privacy of your personal information has always
been important to us. To learn more about how we
collect, keep and use your personal information,
please obtain a copy of our privacy statement by
visiting our website at www.ixlhome.com.au or by
contacting us via email on info@ixlhome.com.au or by
telephone on 1300 727 421.
Enter the details of the date installed and the
Compliance Certificate number in the appropriate
area on the rear page of this manual.
DO NOT operate this appliance before reading the
instruction manual.
DO NOT place articles on or against this appliance.
DO NOT store chemicals or flammable materials, or
spray aerosols near this appliance.
DO NOT operate with panels, covers or guards
removed from this appliance.
DO NOT connect an LP gas cylinder located indoors.
Don't risk your appliance warranty.
Only a licensed person will give you a
Compliance Certificate, showing that the work
complies with all the relevant standards.
Only a licensed person will have insurance
protecting their workmanship for 6 years.
You MUST use a licensed person to install this
appliance who MUST give you your Compliance
Certificate to ensure the manufacturer’s
appliance warranty will be honoured.
Warranty Life
10 Year
5 Year
Fire Box
Heater Exchanger
3 Year
2 Year
1 Year
Controls (Pilot assembly, flame sense electrode, spark electrode,
pressure switch, ON/OFF switch, over-temperature switch, remote
control)
Room Fans
Combustion Fan
Surround
Flue Components
Combustion Fan Housing
Burners
Logs
Glass
TABLE 1 Warranty terms (from date of purchase).
Cannon Latitude | 4
SAFETY WARNINGS
Please read this manual before installing and using the
heater.
8. DO NOT PLACE ARTICLES ON OR AGAINST THIS
APPLIANCE.
Safety Warnings
1. What to do if you smell gas
a. Turn OFF the main gas supply
b. Extinguish any open flame
c. Open windows
d. Do not touch electrical switches
e. Do not use your telephone
f. Call your gas supplier immediately from a
neighbour’s phone
DO NOT USE OR STORE FLAMMABLE
MATERIALS NEAR THIS APPLIANCE.
DO NOT INSTALL OR USE THIS APPLIANCE IN
MARINE CRAFT OR MOBILE HOMES.
DO NOT SPRAY AEROSOLS IN THE VICINITY OF
THIS APPLIANCE WHILE IT IS IN OPERATION.
DO NOT MODIFY THIS APPLIANCE.
2. Improper installation, adjustment, alteration, service
or maintenance can cause injury or property
damage. Refer to the sections of this manual for
correct procedures, or consult with place of
purchase, a licensed plumber, a gas supplier or the
Cannon distributor.
3. Install the heater only in locations that are referred
to in the installation instructions. Do not build the
heater into bookcases, walls or enclosures
(combustible materials) without the use of stand off
brackets fitted (supplied with heater).
4. Due to high temperatures the room heater should be
located out of traffic and away from:
• Furniture and draperies
• Combustible materials
• Gasoline and other flammable liquids
Do not place clothing or other flammable
material on or near the heater.
5. Keep curtains, clothes, furniture and other
flammable materials at least 900mm from front and
sides of heater. The manufacturer takes no
responsibility if curtain clearance is less than
900mm and not restrained.
6. Children and adults should be alerted to the
hazard of high surface temperatures and should
take care to avoid burns or clothing ignition.
This appliance is not intended for use by
persons (including children) with reduced
physical, sensory or mental capabilities or lack
of experience and knowledge, unless they have
been given supervision or instruction
concerning use of the appliance by a person
responsible for their safety. Children should be
supervised to ensure that they do not play with
the appliance.
7. Never attempt to burn paper or any other material in
the heater.
5 | Cannon Latitude
9. If removed, all glass windows must be put back onto
the unit prior to operating the heater.
10. Installation and repairs must be performed by a
licensed service person only, refer to back of
manual for service number.
11. On first lighting your heater an odour and possibly
some harmless smoke may be emitted due to its
new condition. This is quite normal and will
disappear after a few hours use.
12.The remote control supplied with you heater allows
for the heater to be switched on either manually or
automatically. The automatic function has predetermined times which will allow the heater to
switch on automatically. Therefore you MUST
ensure all combustible materials are at least 900mm
from the front and sides of heater, irrespective of
whether the heater is operated manually or
automatically.
Important: When this heater is operating the mesh
guard/glass front is hot and can cause injury if
touched. The mesh guard or glass front is fitted to
this appliance to reduce the risk of fire or injury
from burns and no part of it should be permanently
removed. For protection of young children or the
infirm, a secondary guard is recommended (not
supplied with heater).
This appliance meets the following standards:
Standards Australia
AS/NZS 3100
AS/NZS 5601.1
AS/NZS 5263.1.3
Operating the heater in freezing conditions;
contact IXL Home for advice.
OPERATION - REMOTE CONTROL
This heater can only be operated with the supplied remote control
Note: The Latitude heater incorporates a 40 second purge prior to any ignition attempt.
To prevent cold air being blown into the room, the circulation fan will start when the
internal temperatures are warm.
Initial Start-Up
1. LCD DISPLAY
Plug the power cord into the power outlet and turn the
power to the heater on (FIG 1). Alternatively, switch on
the isolation switch and circuit breaker at the main
switchboard if the heater has fixed wiring. Refrain from
using an extension cord.
2. ON-OFF/PILOT
3. MANUAL/AUTOMATIC MODE
4. INCREASE/DECREASE
5. SLEEP-PROGRAM MODE*
KEYBOARD RELEASE**
Insert the 3 x AAA batteries supplied into the back of the
remote control. The TIME display will blink. Set the
current hour, minute and day using the button
and
use the
button to confirm each value.
Press the push button on the inside right of the heater
fascia to ON.
To switch the heater on, hold the
the remote for at least 2 seconds.
button (FIG 2) on
FIG 3 Remote control
(*) Button 5 moves between SLEEP, PROGRAM and MODE.
(**) Press and hold button 5 for at least 5 seconds to toggle between
locked and unlocked keyboard.
Automatic-Manual Mode Selection
11. DATA
TRANSMISSION
TO RECEIVER
With the heater is lit, the operational mode can be
switched between Manual and Automatic by pressing the
button . When Automatic mode is active, the display
shows the SET TEMPERATURE and the AUTO icon.
13. PROGRAM
TIMER
10. FLAME
SETTING
When Manual mode is active, the display shows the
MAN icon, the FLAME SETTING icon and the FLAME
SET LEVEL.
14. CURRENT
DAY
15. TIME
DISPLAY
9. FLAME SET
LEVEL
8. CLOCK
SETTING
Setting Temperature - Manual Mode
16. SET
TEMPERATURE
7. WEEKLY
TIMER
SELECTED
Manual mode is used to set the heat output from the
unit, from Level 1 to Level 3.
When Manual mode is selected, the button is used to
increase and decrease the heat output from the unit.
12. SLEEP FUNCTION
17.
TEMPERATURE
UNIT
6. FUNCTIONING
MODE
18. ROOM
TEMPERATURE
SYMBOL
19. ROOM TEMPERATURE
The operation is not cyclic.
21. KEYPAD LOCK
20. LOW BATTERY
In manual mode it is not possible to have a level lower
than level 1.
FIG 4 LCD Display
Setting Temperature - Automatic Mode
LCD Display see FIG 4
Automatic mode is used to set a specific room
temperature.
When Automatic mode is selected, use the
set the target temperature.
The following information relates to FIG 4.
6.
Functioning mode symbols (Manual Thermostatic - Pilot).
7.
Digits identifying the current weekly timer
PROGRAM selected.
8.
Clock setting symbol. When this symbol
appears, the clock setting displayed can be
adjusted.
9.
Flame setting: 1 bar = Level 1, 2 bars = level 2,
etc. Level 3 is the maximum level.
10.
Flame symbol indicating the current flame
power. An outline of the flame will appear if the
heater is in PILOT mode.
11.
Data transmission to receiver is occurring.
button to
In automatic mode, the heater will go down to PILOT or
up to Level 3 to achieve the target temperature.
FIG 1 Power outlet
FIG 2 Control buttons
Important
The remote handpiece includes a temperature sensor and for proper operation must be
located within the room being heated
Cannon Latitude | 6
OPERATION
12.
SLEEP function. If this symbol does not
appear, the SLEEP function is not active. If only
the outline of the symbol appears, the SLEEP
function is active, meaning that the appliance will
switch off at the end of the countdown period set
by the user and shown by symbol 15. A Solid
black symbol indicates that you are in the
SLEEP setting menu.
Sleep Function
The “SLEEP” function is used to turn the heater off
automatically after a set period of time. Navigate the
menu to SLEEP (see Menu Navigation). The SLEEP
symbol will appear in solid black when selected and the
time remaining until the unit is turned off will appear in
the TIME DISPLAY section. The time can be adjusted
using the
button and can be set at 15 minute
intervals. To set the time, press the
button. When the
SLEEP mode has been set, the remaining time until the
heater is turned off will be shown in the TIME DISPLAY
section. Note: if STANDBY is scheduled as part of a
PROGRAM while the SLEEP function is activated,
STANDBY is ignored until the SLEEP interval is
complete. However, a manual STANDBY or shut off
disables previous SLEEP command.
13.
PROGRAM timer function. If the symbol
does not appear, the PROGRAM timer is not
active. If only the outline of the symbol appears,
the PROGRAM timer is active. A solid black
symbol indicates that you are in the PROGRAM
timer setting menu.
14.
Current day
15.
Internal clock. The clock also functions as a
countdown timer when the SLEEP
function is selected.
16.
Temperature set by user, for the heater to
With remote off, press and hold the
button for at least
achieve desired heat setting in AUTOMATIC
5 seconds and the temperature unit will change from
mode. This symbol does not appear in MANUAL Celsius to Fahrenheit and vice versa.
mode.
17.
Unit of temperature measurement (Celsius Fahrenheit).
Pilot Mode
18.
Symbol for room temperature.
19.
Room temperature, as measured by remote
control’s built-in sensor.
To turn the heater to pilot mode, press and hold the
button for <1 second. The FLAME SETTING icon will
change from solid black to an outline of the icon.
20.
Low battery. When this symbol disappears
completely without flashing, the batteries must
be replaced.
21.
Change Temperature Units
Turn Off
To turn the heater off press and hold the
seconds.
button for 2
Keypad lock. Lock function prevents accidental
operation of buttons.
Program Function
Menu Navigation
Press to sequentially move through the functions
SLEEP and PROGRAM then back to MODE.
The “PROGRAM” function is used to automatically turn
the heater on and off at specific times. There are 10
weekly programs (FIG 5). Programs cannot be added
nor can exisiting programs be modified.
If no key is pressed for 7 seconds the display will return
back to the active MODE.
Navigate the menu to “PROGRAM” (see Menu
Navigation). The PROGRAM symbol will appear solid
Adjusting Clock
black when selected and the desired weekly program
can then be selected using the
button. To turn off the
After batteries inserted: As soon as the batteries are
newly inserted the TIME display will blink. Set the current program function, scroll down to “OFF”. To accept the
program press the
button.
hour, minute and day using the
button and use
to
confirm each value.
When the PROGRAM mode has been selected, the
outline of the PROGRAM symbol will be shown.
During operation: Press and hold both
and
for 3
seconds. The word “CLOCK” will appear on the screen
and the time settings can then be changed using the
procedure above.
7 | Cannon Latitude
OPERATION
Time Table
N°
Days
P01
Mon - Fri
Sat - Sun
P02
Mon - Fri
Sat - Sun
P03
Mon - Fri
Sat - Sun
P04
Mon - Sat
Sun
P05
Mon - Sat
Sun
P06
Mon - Fri
Sat - Sun
P07
Mon - Fri
Sat - Sun
P08
Mon - Fri
Sat - Sun
P09
Mon - Fri
Sat - Sun
P10
Fri
Sat-Sun
12:00 AM
1:00 AM
2:00 AM
3:00 AM
4:00 AM
5:00 AM
6:00 AM
7:00 AM
8:00 AM
9:00 AM
10:00 AM
11:00 AM
12:00 PM
1:00 PM
2:00 PM
3:00 PM
4:00 PM
5:00 PM
6:00 PM
7:00 PM
8:00 PM
9:00 PM
10:00 PM
11:00 PM
W eekly Program
FIG 5 Preprogrammed weekly schedules
Cleaning
Important
All cleaning should be carried out when the heater is
cold. Normally the heater should only need wiping with a
lint-free damp cloth. Any stubborn stains can be removed
with a nonabrasive spray on cleaner. If an abrasive
cleaner is used the paint finish will be damaged.
It is recommended that the appliance be serviced
annually by an authorised service person. This
maintenance cost is not covered under the warranty
terms and conditions.
Clean the outer glass with a mild liquid or spray on glass
cleaner. Do not use harsh abrasive cleaners or sharp
metal scrapers to clean the heater glass front as they
can scratch the surface, which may result in shattering of
the glass.
Air filters should be removed and cleaned regularly
(see Service Instructions page 26). More frequent
cleaning of the unit may be required due to
excessive lint build-up from carpeting, bedding
materials, pet hair, etc.
Internally the heater should only be cleaned by an
authorised service person.
It is imperative that control compartments, burners
and circulating air passage ways of the appliance be
kept clean.
If your heater requires attention contact your supplier or
an authorised service person.
Do not use this heater if the glass is cracked or the
glass is removed.
The heater is designed to operate with luminous flames
and may exhibit slight carbon deposit on the logs. If
there is any excess carbon build-up on logs, or the
burner flame is unstable, contact IXL Home.
Do not use heater with broken or missing logs.
High wind gusts can affect the heaters flueing and
switch the heater off. If this happens, restart the
heater as normal. If the problem persists contact IXL
Home.
Cannon Latitude | 8
LATITUDE 1000 SPECIFICATIONS
9 | Cannon Latitude
Gas type
Natural gas,
Gas consumption
36 MJ/hr input
Energy output
8.4 kW / 30.2 MJ/hr
Energy star rating
4.4 stars
Heater type
Gas space heater approved
to AS/NZS 5263.1.3:2016
Operating pressure
Natural gas 0.80 kPa (High)
/ 0.40 kPa (Low)
Injector size
Natural gas 2.10 mm
Gas regulator
Integral part of controller
Min. inlet pressure
1.13 kPa (NG)
Fan
3 speed
Ignition
Power requirement
Electronic direct spark
Power consumption
90 VA maximum
Removable air filters
Yes
Heat settings
Air room fans
3
2
Flue type
Powerflue
Flue air inlet
Ø61mm
Flue exhaust outlet
Ø81mm
Minimum cavity
dimensions
Height 910mm
Width 1320mm
Depth - Refer to FIG 26 / 28
Overall dimensions
Refer to FIG 6
240V AC 10 Amp
switch socket
LATITUDE 1000 SPECIFICATIONS
Burner beds
2
Heat exchangers
2
120m²
Area heated
Viewable glass area
Fascia finish
1000 x 380
Anodised aluminium
Available fascia
sizes
• 25 mm
• 10 mm
Available fascia
colours
• Silver
• Black
Trim panel finish
Anodised aluminium
Available trim panel
colours
• Silver
• Black
Available fire box
finishes
• Matte black
• Enamel gloss black*
• Patterned enamel black*
Notes:
Plinth colour
Grey enamel
Fire bed accessories
• Stylized log*
• Traditional log
Fluing options
• Horizontal
• Vertical
* - subject to availability
Minimum Flue length 0.6 metres,
Maximum flue length 15 metres / 5 bends.
283
660
1320
FIG 6
30
270
405 PLASTER OPENING
1025
Front Top and Side View of Latitude 1000
Cannon Latitude | 10
LATITUDE 1500 SPECIFICATIONS
11 | Cannon Latitude
Gas type
Natural gas
Gas consumption
48 MJ/hr input
Energy output
11.7 kW / 42.2 MJ/hr
Energy star rating
5.0 stars
Heater type
Gas space heater approved
to AS/NZS 5263.1.3:2016
Operating pressure
Natural gas 0.80 kPa (High)
/ 0.40 kPa (Low)
Injector size
Natural gas 2.15 mm
Gas regulator
Integral part of controller
Min. inlet pressure
1.13 kPa (NG)
Fan
3 speed
Ignition
Power requirement
Electronic direct spark
Power consumption
90 VA maximum
Removable air filters
Yes
Heat settings
Air room fans
3
3
Flue type
Powerflue
Flue air inlet
Ø61mm
Flue exhaust outlet
Ø81mm
Minimum cavity
dimensions
Height 910mm
Width 1820mm
Depth - Refer to FIG 26 / 27
Overall dimensions
Refer to FIG 7
240V AC 10 Amp
switch socket
LATITUDE 1500 SPECIFICATIONS
Burner beds
3
Heat exchangers
3
Area heated
185m²
Viewable glass area
Fascia finish
1500 x 380
Anodised aluminium
Available fascia
sizes
• 25 mm
• 10 mm
Available fascia
colours
• Silver
• Black
Trim panel finish
Anodised aluminium
Available trim panel
colours
• Silver
• Black
Available fire box
finishes
• Matte black
• Enamel gloss black*
• Patterned enamel black*
Notes:
Plinth colour
Grey enamel
Fire bed accessories
• Stylized log*
• Traditional log
Fluing options
• Horizontal
* - subject to availability
• Vertical
80
Minimum Flue length 0.6 metres,
Maximum flue length 15 metres / 5 bends.
283
1820
1525
30
270
405 PLASTER OPENING
400
FIG 7
Front Top and Side View of Latitude 1500
70
Cannon Latitude | 12
INSTALLATION INSTRUCTIONS
Regulatory Location
Minimum Clearances Required for Flue Terminals
Figure 6.2 from Amdt 2:2016 AS/NZS 5601:2013
Ref
a
Minimum
clearances mm
Item
Below eaves, balconies and other projections:
For appliances up to 50 MJ/h input
200
For appliances over 50 MJ/h input
300
b
From the ground, above a balcony or other surface *
c
From a return wall or external corner *
300
300
d
From a gas meter (M) (see Note 5)
(see Clause 5.11.5.9 for vent terminal location of regulator)
1 000
†
e
From an electricity meter or fuse box (P) (see Note 5)
f
From a drain pipe or soil pipe
g
Horizontally from any building structure * or obstruction facing
a terminal
500
75
500
300
h
From any other flue terminal, cowl, or combustion air intake *
j
Horizontally from an openable window, door, non- mechanical air inlet, or any other opening
into a building with the exception of sub floor ventilation:
-
1 500
From a mechanical air inlet, including a spa blower
1 000
k
Vertically below an openable window, non - mechanical air inlet, or any other opening into a building with the
exception of sub-floor ventilation:
n
For space heaters up to 50 MJ/h input
150
1 000
For appliances over 50 MJ/h input and up to 150 MJ/h input
* Unless appliance is certified for closer installation .
† Prohibited area below electricity meter or fuse box extends to ground level.
Notes:
1. Where dimensions c, j or k cannot be achieved an equivalent distance horizontal distance measured
diagonally from the nearest discharge point of the terminal to the opening may be deemed by the
Technical regulator to comply.
2. See Clause 6.9.4 for restrictions on a flue terminal under a covered area.
3. See Figure J3 for minimum clearances required from a flue terminal to an LP Gas cylinder. A flue
terminal is considered as a source of ignition.
4. For minimum clearances not addressed above acceptance should be obtained from the Technical
Regulator.
5. Minimum clearances d and e also apply to any combustion air openings of appliances.
The Latitude heater is Fan Assisted
This chart MUST be read in-conjunction with the full Australian Standard - Gas Installations AS/NZS 5601.1
FIG 8
13 | Cannon Latitude
INSTALLATION INSTRUCTIONS
Overview
Flue Requirements
1. This appliance MUST be installed by an authorised
plumber/gas fitter only.
The flue system for the Latitude heaters includes a Flue
Transfer Box which needs to be powered from the
2. This appliance shall be installed in accordance with the heater. This box must be located such that it can be
manufacturer’s installation instructions, local gas fitting accessed for maintenance.
regulations, municipal building codes, electrical wiring
The heater is supplied with components to suit either a
regulations and AS/NZS 5601.1 (Gas Installations).
horizontal or a vertical flue installation. The horizontal
DO NOT INSTALL INTO A FIREPLACE
flue terminal is designed to be fitted to the outside wall
This heater is supplied with stand off brackets to ensure
with suitable and flexible flue sealant. The vertical flue
adequate spacing from surrounding; do not remove.
installation utilises a coaxial flue assembly which is
Please dispose of packaging appropriately. Keep away
mounted through the roof.
from children.
The Latitude heater has been approved to have a
Before connecting the heater, check whether the local
connection conditions ( type of gas) are compatible with
the heater settings. The connection specifications for the
heater are on the data label located in the fan chamber,
REAR OF LOWER FASCIA PANEL.
maximum total flue length of 15 metres.
Flue piping is provided to connect the heater to the Flue
Terminal. The straight pipework and the elbow fittings
have internal seals on each connection and can be
pushed together to form the required route. Additional
A duplicate data label is also supplied in this manual (refer piping is available as an optional accessory, where an
to back page) This will enable the user to identify the
extended pipe route is required.
heater model in the event of customer service being
Do not use or combine flueing components from
required.
different flueing systems.
Warning:
Fire hazard is an extreme risk if clearance
requirements to combustible materials are not
adhered to.
Clearances
For required minimum clearances see FIG 9.
Under AS/NZS 5601.1 guidelines a minimum distance of
25mm to combustibles must be maintained at all times.
Ensure the minimum clearances to combustible materials
are maintained during installation, including adequate
space for the proper operation and servicing of the heater.
For clearances to furniture and curtains refer to Safety
Warnings on page 5.
For clearances to electronics (including televisions),
consult respective manufacturer. It is the responsibility of
the end user to check the installation clearances of any
electrical appliances that may be mounted directly above
the heater.
If either the flue exhaust or the air intake pipes need to
be reduced in length, always cut the end without the
seal. Make sure the cut end of the pipe is clear of any
rough metal edges or burrs. With a file create a bevelled
outer edge to ensure the flue pipe is smooth and avoids
damaging the inner seal when engaging with the next
flue pipe. Failure to do so may damage the inner seal
that can create a leak in the flue system.
To assist with the assembly of the flue lengths, wet the
inner seal with water. Once assembled, check that the
flue inner seal has not been pushed out of position.
The combustion air inlet and the flue outlet are located
on the top of the heater. The air inlet piping is made of
60mm diameter tubes, while the flue outlet piping uses
80mm diameter tubes. The supplied tubes are 1000mm
long each.
Minimum ceiling height of 1.0m above top of heater.
COMBUSTION AIR INLET
EXHAUST OUTLET
300 MIN
VENTURI ASSEMBLY
FIG 9 Minimum distance to protruding objects above fireplace.
FIG 10 Combustion Air Inlet and Exhaust Outlet positions.
Cannon Latitude | 14
INSTALLATION INSTRUCTIONS
(990)
660
(910)
The flue pipe cannot have any low points that will
accumulate condensation (FIG 13).
205
740
FIG 12 Top View of the heater detailing dimensions to Exhaust
FIG 13 A low point in the flue pipes will result in condensation build
Outlet and Combustion Air Inlet. Dimensions shown are for the 1000
and (1500) units.
up, which can prevent the heater from working.
Condensate
On installations with a long flue run, the heater will
produce condensate. The control of this condensation is
important to both the function of the appliance and the
integrity of the building, therefore the condensate must
be drained to a suitable discharge point. Suitable
discharge points are waste outlets, soil or sand. DO
NOT discharge onto footpaths, electrical connections,
copper pipes, concrete paths, ponds, water holding
devices or against a wall. Condensate is a by-product of
the combustion process and is acidic and corrosive.
A condensate drainage elbow will be required at all low
points in the pipe route where condensate could
accumulate. The fall of the pipe should be towards the
condensate line to avoid condensate flowing back into
the heater, as shown in FIG 14. The condensate
drainage line must also have adequate fall to ensure
condensate does not accumulate.
Condensate can form towards the Flue Terminal Box as
the flue gases cool down and this should be considered
when installing flue pipes. For long horizontal flue pipe
routes a condensate drainage elbow may be required,
which can be supplied as an optional accessory.
Fitting on Condensate Drainage
The vertical condensate drain trap and the condensate
drain elbow are supplied with adaptors which allow
fitment of a 20mm plastic drain line.
NOTE; The 20 mm plastic drain line is not supplied with
the flue kits.
To avoid the build up of condensate, all horizontal
sections of flue pipes must be sloped downwards
towards the Flue Terminal or condensate drain at a
rate no less than 20mm per 1000mm as shown in
FIG 14 and FIG 15.
A condensate drainage elbow is not required where
the condensate can freely dissipate through the Flue
Terminal Box, as shown in FIG 15.
If the exhaust gas flue pipe traps and collects
condensation it will adversely affect the performance
and lifetime of the heater.
Flue Length
Condensate Drainage Line
The condensate drainage line should run internally
as far as possible before going externally. The
external run of the condensate drainage line should
be kept as short as possible, otherwise a suitable
water resistant and waterproof material should be
used to insulate the line against freezing.
The flue pipes must not have an effective length
greater than 15m. The effective length is the sum of
straight ducting in metres, plus 1.5m for every 90°
elbow. For example two sections of 1m straight ducting
and three 90° elbows would have an effective length
of 6.5m.
FALL TOWARDS FLUE
TERMINAL BOX
FALL TOWARDS CONDENSATE
ELBOW
EXHAUST
OUTLET
CONDENSATE DRAINAGE
ELBOW
FALL TOWARDS
CONDENSATE ELBOW
EXHAUST
OUTLET
FALL TOWARDS FLUE
TERMINAL BOX
FLUE TERMINAL BOX
ROUTE CONDENSATE
DRAINAGE LINE TO
SUITABLE DISCHARGE
POINT
EXTERNAL WALL
EXTERNAL WALL
FIG 15 An elbow with a condensate outlet is not necessary with this
FIG 14 Location of condensate elbow.
15| Cannon Latitude
configuration.
INSTALLATION INSTRUCTIONS
The Horizontal flue kit comes supplied with 3 elbows,
with additional 90° and 45° elbows available as an
optional accessory. A total of no more than five elbows
is recommended.
Flue kits will consist of:
Horizontal:
4 x 60 mm dia.tubes,
4 x 80mm dia. tubes,
3 x elbows ( 60 + 80), 3 clamps.
Vertical:
3 x 60 mm dia.tubes,
5 x 80 mm dia.tubes, 3 x clamps.
1 x Flue cowl
1 X Transition
1 x Vertical condensate trap
Using pipe and fittings supplied, route the pipe from the
heater to the pipe location bracket, ensuring that all
horizontal sections are sloped downwards to the
Flue Terminal at a rate no less than 20mm per
1000mm.
The pipe location bracket ensures that the fan box can
be located on to the pipes. If necessary locate the flue
pipes using suitable clamps. Fig 19
Power cable
(length 15 meters)
Horizontal - Flue
The Flue Terminal Box is to be installed on an external
wall and must be located so the pipes from the heater
are no longer than 15m.
EXHAUST OUTLET
Using the dimensions for the cut-out shown in (FIG 16),
make a hole for the Flue Terminal Box Mounting
Bracket. Do not locate the Flue Terminal Box within
proximity of a chimney or any other source of foreign
gases (see page 13 Regulatory Location).
COMBUSTION AIR
FIG 18
Flue Terminal Box.
270
360
FAN BOX
FIG 16
Flue terminal box cut-out.
FIG 19 Pipes located in bracket
Remove the fan box from the mounting bracket. Install
the mounting bracket and the pipe location bracket into
the hole using suitable fasteners and flexible sealant
between the wall and bracket. ( FIG 17).
Insert the Fan Box into the Mounting Bracket using the
Fan Box Fasteners and then mount the Fascia onto
the Fan Box.
EXTERNAL WALL
EXHAUST OUTLET
FLUE TERMINAL
STANDOFF BRACKET
MOUNTING BRACKET
COMBUSTION AIR
OUTSIDE WALL
FAN BOX
FLUE
TERMINAL
FASCIA
FASCIA
FAN BOX FASTENERS
FIG 17
Flue Terminal Box installation.
MOUNTING FRAME
AND PIPE LOCATOR
FIG 20
Horizontal Flue Terminal Box layout.
The flue pipes should be suitably supported at every 2
metres with the clamps supplied.
Cannon Latitude | 16
INSTALLATION INSTRUCTIONS - VERTICAL FLUING
Vertical Fluing
The vertical flue length must be no longer than 15m from
the heater.
Vertical Flue Transfer Box
The Vertical Flue Transfer Box MUST be accessible for
service. This Vertical Flue Transfer Box can be mounted
within the roof space or in a location where it can be
easily accessed. The Vertical Flue Transfer Box must be
fixed in place and MUST NOT be supported by the flue
pipes. A Vertical Condensate Drain Trap must be
installed below the vertical flue transfer box at maximum
of 3 metres above the heater as shown FIG 22. For
Vertical Flue installations where a section of flue is in the
horizontal position, these flue pipes must be on a
downwards fall to the Condensate Drain as shown in
FIG 21. The flue MUST be installed with a downwards
fall at a rate no less than 20mm per 1000mm to the
condensate drain.
ROOF
FLASHING
ROOF
VERTICAL FLUE
TRANSFER BOX
MUST BE SECURELY
MOUNTED
CONDENSATE
DRAIN TRAP
ROOF
FLASHING
ROUTE CONDENSATE
DRAINAGE LINE TO
SUITABLE DISCHARGE
POINT
ROOF
VERTICAL FLUE
TRANSFER BOX MUST
BE SECURELY
MOUNTED
FIG 22 Vertical Flue condensate drainage line fitted.
CO-AXIAL
VERTICAL
FLUE
ROUTE
CONDENSATE
DRAINAGE LINE TO
SUITABLE
DISCHARGE POINT
FLUE
TRANSITION
AIR
INTAKE
PIPE
VERTICAL
CONDENSATE
DRAIN TRAP
FIG 21 Vertical Flue System, with horizontal flue
lengths and condensate drainage line fitted.
Roof Flashing
Roof flashing for the flue exiting the building will require
flashing to be installed around the flue terminal. This Roof
Flashing is NOT supplied with the Vertical Flue.
17 | Cannon Latitude
EXHAUST
PIPE
VERTICAL FLUE
TRANSFER BOX
AIR INTAKE
PIPE
EXHAUST
PIPE
FIG 23 Components used for Vertical Fluing
INSTALLATION INSTRUCTIONS
Flue Power Electrical Connection
Cavity Requirements
The combustion fan is located within the Flue Terminal
and is powered from the heater. The cable supplied
must be routed from the Flue Terminal and plugged in to
the heater prior to fitment of wall lining. This cable
must be routed at least 150mm away from the flue
pipe. To connect, insert the plug into the socket as
shown in FIG 24.
The cavity must be prepared to accept the heater first.
After the cavity has been made, the heater is installed,
the flue is connected, the wall is put on and lastly the
fascia is inserted onto the heater. The heater is
supported in each corner of the unit; the corners of the
cavity that support the unit must be flat and level.
The supporting structure must be capable of holding
the weight of the unit, which is 160 kgs and 120 kgs for
the Latitude 1500 and 1000 respectively. Directly
above the heater cavity, there must be no mantle or
protruding ledge within the distance specified in FIG 9.
TO FLUE TERMINAL BOX
SOCKET
PLUG
Using the dimensions on page 19, the wall structure
will fit around the heater and the fascia will cover the
clearance between the heater and the wall finishing.
Wall finishing materials must not encroach upon the
cut-out specified.
FIG 24 Power plug and socket for the combustion fan in the Flue
Terminal Box.
FIG 25 Installation sequence, from left to right: construct cavity, connect flue outlet /combustion air inlet / electrical connections and gas, then fit
plaster/fascia
Cannon Latitude | 18
INSTALLATION INSTRUCTIONS
Making The Cavity
1820 MIN
910 MIN
The framework to mount the heater is the first part of
making the cavity; the heater is then mounted,
connected and lastly the wall lining is fitted.
The required cavity dimensions for the Latitude 1500,
are shown in figures FIG 26 and FIG 27.
The required cavity dimensions for the Latitude 1000,
is shown in figures FIG 26 and FIG 28.
To ensure that the electrical and gas inlet opening
on the heater is not obstructed the timber used for
the stud at the front of the heater should be no
thicker than 45mm. Refer FIG 26 .
1570
FIG 27 Framing dimensions for the Latitude 1500
For FIG 26 the dimension shown measures from the
outside of the wall to the rear of the cavity, therefore
the thickness of the wall lining (eg. plaster/tile/etc)
must be know before the frame can be constructed.
1320 MIN
910 MIN
The maximum recommended thickness for the
wall lining is 18mm.
If using the Double Glass Kit, the depth of the cavity is
constrained by the dimensions shown in FIG 29.
The frame must be able to hold the weight of the
heater; 165 kgs and 125kgs for the Latitude 1500 and
1000 respectively.
Once the frame has been erected, the heater can be
placed and mounted.
FIG 28 Framing dimensions for the Latitude 1000
402 MIN
452 MAX
402 MIN
FASCIA
1070
REAR OF CAVITY
FASCIA
FASCIA
GAS ENTRY
45mm
45mm
FIG 26 Framing dimensions for standard model. Dimension shown
FIG 29 Framing dimensions for Double Glass Kit. Dimension shown
is from front of wall lining to rear of cavity.
is to outsides of wall lining.
19 | Cannon Latitude
WALL LINING
The unit must be installed and connected prior to
installing the finishing wall lining (eg. plaster, tiles, etc).
1525
405
It is recommended that the heater is turned on and
tested to verify that both the unit and Flue Terminal
Box function correctly before installing the finishing
wall lining.
270
405
270
1025
FIG 30 Required wall lining cut-out for Latitude 1000
(dimensions inclusive of required clearance).
FIG 31 Required wall lining cut-out for Latitude 1500
(dimensions inclusive of required clearance).
The cut-out dimensions for the wall lining are shown in
FIG 30 and FIG 31 for the Latitude 1000 and 1500
respectively. Ensure that any finishing material on the
wall lining does not encroach on the cut-out area.
Dimensions shown are inclusive of clearance for the
heater; the fascia is designed to cover the gaps
between the wall and heater when installed.
FASCIA AND GLASS REMOVAL / INSTALLATION
After the finished wall surface has been installed the
fascia can be inserted into the heater.
The fascia is inserted into the heater as per FIG 32.
For a Double Glass Kit, the fascia and glass removal
installation is identical for each side.
INNER GLASS
INNER GLASS CLAMPS
Installing Fascia and Outer Glass Assembly
1. Insert Fascia Mounting Bracket into the inside of the
heater. The brackets must be installed with the clips
facing inside in order to clamp the Fascia.
2. Ensure the front face of the Fascia Mounting
Bracket is flush with the wall. The Fascia Mounting
Bracket must sit on the outside of the wall lining.
OUTER GLASS ASSEMBLY
3. To install the Outer Glass Assembly, tilt forward at
approximately 10° and slide the top part of
assembly up and into position. Once the top is
located, lower the assembly vertically until the
bottom locates into position.
4. Ensuring the Fascia is held square to the heater,
push directly into the heater until Fascia Mounting
Brackets clamp and hold Fascia.
FASCIA MOUNTING BRACKET
FASCIA
FIG 32
Removing fascia and glass
3. Remove fasteners on top Inner Glass Clamp. The
top Inner Glass Clamp can be left hanging in
position.
4. Restraining the Inner Glass from falling out, remove
the 3 fasteners on each side Inner Glass Clamp.
Removal of Inner and Outer Glass
5. With the aid of suctions cups, remove inner glass.
1. Remove Fascia by pulling away from heater
6. Complete steps in reverse order to reinstate.
Ensure sealing tape is used if Inner Glass is
replaced.
2. Lift Outer Glass Assembly up vertically, then pull
bottom out to remove.
Cannon Latitude | 20
ELECTRICAL AND GAS CONNECTION
This appliance is designed to operate on 240V AC
power supply. Failure to operate unit at correct supply
voltage may create unsafe conditions.
The heater is supplied with a flexible power cord with a
plug fitted. The heater must be either plugged into a
power outlet or hard wired to a switch within the same
room as the heater.
Run the power cord through the cord access located on
the side panel of the unit by pushing the access plate in
from the bottom. The rubber grommet that is fitted over
the cord must be located correctly in the cut-out of the
cord access plate. Refer to FIG 33.
A suitable double pole isolation switch MUST be
installed externally for servicing or emergency
shutdown of the heater. All fixed wiring MUST be
installed by a suitably qualified person and comply to the
appropriate electrical wiring rules.
All electrical connections must be completed prior
to wall lining being installed.
It is critical that the appliance is earthed and that the
active and neutral are not reversed. Issues arising
from incorrect electrical wiring at premises will not be
covered under warranty (including use of extension
cords). We recommend that the heater is connected
directly to a switch socket by its own power cord.
Refrain from using extension leads.
All gas plumbing MUST be installed by a suitably
qualified person and comply with relevant Australian
Standards.
1. Remove the front cover plate off the front bottom of
the heater (FIG 34). Note: the front cover plate
cannot be removed after the wall finishing has been
installed.
2. Push the gas inlet access plate on the right side of
the heater in and insert gas supply pipe. Heater
MUST NOT be connected using flexible hose.
3. Connect gas supply pipe to the 1/2" compression
fitting (FIG 36) and tighten.
4. Test all connections for gas soundness.
5. Push the gas inlet access plate back to original
position and seal with appropriate easily removable
material.
All gas connections must be completed prior to
wall lining being installed.
It is recommended that the heater is turned on and
tested to verify that both the unit and Flue
Terminal Box function correctly before installing
the finishing wall lining.
30
CORD ACCESS PLATE
GROMMET
70
FIG 33 Grommet for electrical cable
300
FIG 35 Dimensions of gas inlet
Gas Connection
A suitable isolation point for the gas supply MUST
be installed on the inlet connection of the heater
for apartments and commercial buildings.
GAS INLET
SOLID COPPER
PIPE TO BE
USED ONLY
GAS VALVE
GAS CONNECTION
½” COMPRESSION FITTING
FIG 34
Remove front panel to access gas valve.
21 | Cannon Latitude
FIG 36
Remove front panel to access gas valve.
SETTING THE GAS PRESSURE
Pressures for “Burner High Flame” and “Burner Low
Flame” are factory set, however if pressures need to be
checked or adjusted follow the procedures described
below.
PLASTIC CAP
1. Locate gas valve, as shown in Installation
Instructions on Fig 36,page 21. Remove plastic cap
from the Pressure Adjustment (see FIG 37), using a
screw driver to pry off.
2. The pressure test point is closed with a captive screw.
Turn screw 6 revolutions anticlockwise to open the
pressure test point as indicated in FIG 38 and place
manometer tube over the test point as per FIG 39.
3. Put the remote on Manual Mode (see section
Operation on page 6), and set the heater to Level 3.
Put screwdriver in position shown in FIG 40 and use
a spanner to adjust the outer nut below in order to give
a high pressure reading (refer to specification table on
page 9 & 11). (Turn clockwise to increase pressure
and anticlockwise to decrease pressure).
PRESSURE
ADJUSTMENT
PRESSURE TEST POINT
(WITH CAPTIVE SCREW)
FIG 37
4. Still in Manual Mode, set the heater to Level 1.
Retain spanner in position and using a screwdriver
adjust the central screw control to give a low pressure
reading (refer to specification table on page 9 & 11).
(Turn clockwise to increase pressure and anticlockwise to decrease pressure). Refer to FIG 41.
MANOMETER TUBE
CAPTIVE SCREW
5. Remove spanner and screwdriver. Switch from Level 3
to Level 1 to ensure settings are correct.
6. Switch heater off and remove the manometer tube.
Tighten pressure test point by turning the captive
screw fully clockwise.
7. Replace plastic cap. Ensure the little lug is positioned
towards lower right hand side to clear the controls.
8. Refit the cover, making sure not to damage the power
cord or switch cable.
9. Operate the heater from Level 1 through to Level 3
setting. The flame should be stable, not lifting from the
burner and the logs should glow after approximately
15 minutes of operation on Level 3 setting.
FIG 38
FIG 39
HOLD
ADJUST
If the flame is unstable:
• Check that the burner is located correctly.
• Check that the glass front is located correctly and is
against the sealing tape.
• Check that the gas pressure is correctly adjusted.
• Check that flue is operating correctly.
ADJUST
HOLD
If the heater still does not operate to specification refer
to the troubleshooting chart on page 26, or contact
IXL Home.
FIG 40
FIG 41
Cannon Latitude | 22
LOG INSTALLATION
1500 Model
E
Note: if the heater has the Double Glass Kit
installed, the front of the heater will be the same
side as the Remote Bypass switch.
C
A
1. Layout Firewood Beds as per FIG 42
(each bed is marked with a letter on
the rear).
F
D
B
FRONT OF HEATER
PIN USAGE FOR LOGS
FIG 42 Placement of Firewood Beds on top of the Burners.
LOG 4
LOG 2
LOG 10
LOG 8
LOG 6
FIG 43
LOG 1
LOG 5
LOG 3
LOG 7
LOG 5
LOG 11
2. From the front of the heater, place Firewood pieces 1 and 2 (each piece of wood is
marked with a number on the rear) on the far most left of the Burner Beds,
using the pins in the Firewood Bed to locate them
LOG 2
( FIG 44).
LOG 2
LOG 1
LOG 1
FIG 44
3. Lay Firewood pieces 3,4 and 5 in position shown in FIG 45.
LOG 5
LOG 5
FIG 45
LOG 4
LOG 4
FIG 45
LOG 3
LOG 9
LOG 8
4. Lay Firewood pieces 8 and 9 in position shown in FIG 46.
FIG 46
23 | Cannon Latitude
LOG INSTALLATION
FIG 47
Add logs 6 and 7 Note log 7 rests on log 8
LOG 6
LOG 7
6. Lastly, lay Firewood pieces 10 and 11 in
position showed in FIG 48.
LOG 10
FIG 48
LOG 11
1000 Model
NOTE: The logs used in the 1000 model are numbered 4 to 11 these are the same logs as in
the 1500 model and are positioned in the same manner. Refer to the directions for the 1500 unit
to install the logs. Note: Logs 1 to 3 are not supplied as they are not applicable for use with
1000 Model.
E
1. Layout Firewood Beds as per FIG 49
(each bed is marked with a letter on
the rear).
FIG 49
C
F
Front of Heater
D
LOG 4
LOG 6
LOG 8
LOG 10
PIN USAGE FOR LOGS
Fig 50
LOG 5
LOG 7
LOG 9
LOG 11
Cannon Latitude | 24
INSTALLATION CHECKLIST
Checklist
The following is a final check of the installation procedure after completion. It is recommended that the
Installation Instructions starting on page 13 are read and completed before moving on to this check list.
Cavity
sized and levelled to accept heater
Electrical
isolation for unit installed within same room as heater, as per AS3000
Gas isolation
Gas joints
Minimum
point installed on gas inlet to heater (if commercial or apartment building) as per AS5601
have been checked for soundness
clearance to objects and combustibles around heater have been met (see Safety Warnings
on page 5).
Flue Terminal
Box installed and sealed with clearance requirements on page 13 satisfied
Flue Terminal
Box installed in position that can be accessed for maintenance
Flue pipes
installed and connected with a minimum of 20mm per 1000mm fall towards Flue Terminal Box
Flue pipes
installed with no low points that could accumulate condensation
Flue pipe
condensate lines installed and terminated appropriately, if required
Flue Terminal
Heater
appropriately fixed to cavity
Logs placed
Glass
Box electrical cord connected to heater
on Firewood Bed as per Log Installation on pages 23, 24
has been correctly fitted
Appliance
plugged into to mains power
Gas pressure
Heater
has been turned on and verified to be in correct working order
Finishing
Fascia
has been checked (refer to specification table on page 9 or 11 for gas settings)
wall surface installed
installed onto heater
Installation
Suction
date, Compliance Certificate No and Installer details completed at end of Instruction Manual
cup along with Instruction Manual to be left with customer
Operation
of heater has been explained to customer
25 | Cannon Latitude
SERVICE INSTRUCTIONS (DO NOT MODIFY THIS APPLIANCE)
General
1. Service work MUST be carried out by authorised
personnel only (except for filter removal and
cleaning).
2. Unplug from wall socket or turn off power at
isolation switch if heater is hard wired.
11.Disconnect each Room Fan from the wiring loom
and lift vertically off locating dowels. Lift the fan out
of the heater through the holes.
12. Remove Room Fan from mounting bracket.
13. Complete above sequence in reverse order to
reassemble heater.
NOTE: The switch on the heater is to bypass the
remote control IT DOES NOT ISOLATE the power.
3. Always shut off the gas supply and ensure that the
heater is cool before commencing any service
operations.
4. Always check for gas soundness after servicing.
BURNER
TRIM
To Remove Air Filters
1. Reach between fascia and front glass to locate
filters (see FIG 50).
2. Lift filters vertically and remove.
BURNERS
Note: if the heater has a Double Glass Kit, there will be
a set of filters on each side of the unit. The same
removal procedure can be used on both sets.
BURNER
PLINTH
Do not operate appliance without filters being fitted.
FAN COVER
UPPER
FAN COVER
LOWER
ROOM FAN
MAIN
ASSEMBLY
FIG 50 Filter removal. Note: the top half of the heater has been
omitted from image for clarity.
To Replace Power Cord
Contact IXL Home service department.
To Replace The Room Fan
1. Remove Fascia, Outer Glass and Inner Glass as per
Fascia Glass Removal / Install on page 20.
2. Remove logs from Burners.
3. Remove the Burner Trim (see FIG 51).
4. Lift each burner up at the left hand side (when looking
at heater from ON/OFF switch side) and then slide the
burner horizontally to the left. The burner can then be
lifted up vertically out of the heater.
5. Repeat the above until all Burners are removed.
6. Remove fasteners on top of the Burner Plinth and lift
the Burner Plinth up vertically to remove.
7. Remove all 8 fasteners on each Fan Cover Upper and
remove.
8. Repeat the above until all Fan Cover Uppers are
removed.
9. Lift up each Fan Cover Lower and lift through cut-out.
FIG 51 Removal of room fan. Note: top half of heater have been
omitted from image for clarity.
To Replace The Control Box
1. Remove the right Room Fan only using steps from
“To Replace The Room Fan”.
2. Disconnect Control Box (see FIG 52).
3. Remove control box vertically through cut-outs (hook
and loop mounting tape is used to secure Control
Box).
4. Check and re-set gas pressures.
Cannon Latitude | 26
SERVICE INSTRUCTIONS (DO NOT MODIFY THIS APPLIANCE)
FAN BOX
COMBUSTION AIR FAN
GAS VALVE COVER
COMBUSTION AIR
PRESSURE SWITCH
COMBUSTION AIR
FAN FASTENERS
ROOM AIR FAN
CONTROL BOX
GAS VALVE
FAN BOX LID
FAN BOX LID FASTENERS
GAS SUPPLY
FASCIA
FIG 52 Internal layout of bottom of unit
FIG 54 Replacing the Combustion Air Fan (Horizontal configuation)
To Replace The Combustion Fan Pressure Switch
1. Remove the right Room Fan only using steps from
“To Replace The Room Fan”.
2. Disconnect Combustion Air Pressure Switch (see
FIG 52) electrical connections and manometer tube
(hook and loop mounting tape is used to secure
Combustion Air Pressure Switch).
Note: The black pressure tube is connected to the
black spigot on the pressure switch, the clear tube
connects to the white spigot.
To Replace The Gas Valve
1. Remove the right Room Fan only using steps from
“To Replace Room Fan”.
2. Remove the gas valve cover. Remove two screws
locating the gas valve. The gas valve can now be
moved to be underneath the room fan access
opening.
3. See FIG 52 for Gas Valve location.
4. Loosen compression fittings on valve and remove gas
connections.
5. Remove electrical connections.
6. Replace gas valve.
7. Complete above sequence in reverse to reinstall Gas
Valve.
8. Check connections for gas soundness (gas sensing
tube can be inserted next to gas valve after
components have been reinstalled).
To Replace The Combustion Air Fan
1. The Combustion Air Fan is located in the Flue
Terminal Box. Locate the Flue Terminal Box and Lift
the Fascia upwards to unhook from the Fan Box
(FIG 54).(* Horizontal flue terminal)
2. Remove the 4 Fan Box Lid Fasteners and remove
the Fan Box Lid.
3. Remove the 3 Combustion Air Fan Fasteners (nuts)
found inside the Fan Box around the Fan.
4. Disconnect electrical connections from Combustion
Air Fan.
5. Complete above sequence in reverse to reinstall
Combustion Air Fan.
FLAME SENSE
ELECTRODE
SPARK ELECTRODE
PILOT HEAD
FIG 53 Ignition assembly
To Replace Injectors
1. Remove burner plinth as detailed in “ To replace
the burner and Spark / Sense Electrodes.
2. Injectors can be removed from injector block.
27 | Cannon Latitude
Note: Check the gas pressure on Level 1 and Level 3
settings. Refer Setting the Gas Pressure on page 22.
To Replace The Burner and Spark/Sense Electrodes
1. Remove Fascia, Outer Glass and Inner Glass as per
Fascia Glass Removal / Install on page 20.
2. Remove logs from Burners.
3. Remove the Burner Trim (see FIG 51).
4. Lift each burner up at the left (when looking at heater
from the switch side) hand side and then slide the
burner horizontally to the left. The burner can then be
lifted up vertically out of the heater.
5. Remove fasteners on top of the Burner Plinth and lift
the Burner Plinth up vertically to remove.
6. Disconnect Spark/Sense Electrodes and remove.
7. Complete above sequence in reverse to reinstall
Spark/Sense Electrodes.
To Replace Pilot Assembly
1. Remove burner plinth as detailed in “To replace the
burner and Spark / Sense Electrodes.
2. Disconnect gas line to pilot head.
3. Remove and replace Pilot assembly
4. Reassemble in reverse order ensuring the gas
connection to the pilot head is sealed.
WIRING DIAGRAM
FIG 55 Wiring Diagram
Cannon Latitude | 28
TROUBLESHOOTING
To check the operation of the heater’s electrical system
you will require a digital multimeter with the functions
to measure AC/DC voltage, continuity, resistance and
micro-amps.
Notes:
The room fans are controlled by a temperature
probe above the fascia and do not turn on
immediately. They may take several minutes to
turn on depending on ambient temperature.
Due to a purge sequence as part of the
combustion air fan start-up, the fan will start up
and run for at least 40 seconds before the burners
begin to light and may run for longer if required.
Therefore it is important to wait for at least 4
minutes before trying to turn the unit on again,
after initial startup.
It is critical that the appliance is
earthed and that the active and
neutral are not reversed.
Diagnostic LED’s are mounted on control board below
burner chamber. To view control board remove outer
fascia and flier.
Fault Codes
LED Display
Fault Description
Red
LED
Action
Green
LED
Firebox Probe Too Hot
Ignition Lockout
A0
A1
ON
Blink once, 1 sec pause
ON
Blink once, 1 sec pause
High Water Level Fault
APT Fault
APS Fault
A2
A3
A4
ON
Blink 2 times, 1 sec pause
N/A
ON
Blink 3 times, 1 sec pause
ON
Blink 4 times, 1 sec pause
A5
Firebox Probe Failure
A6
Inadequate Combustion Airflow A7
A8
Room Probe Too Hot
Room Probe Failure
A9
ON
Blink 5 times, 1 sec pause
ON
Blink 6 times, 1 sec pause
ON
ON
Blink 7 times, 1 sec pause
Blink 8 times, 1 sec pause
N/A
Check air pressure sensor
Check fan functionality
Check room fan functionality
Check fire box probe and connection
Check for flue restriction
ON
Blink 9 times, 1 sec pause
Overheat Lockout
Check room fan functionality
Check gas presence
Check flame detection probe
Check Ignition probe
Check thermostat functionality
Check room probe probe and connection
Other Possible Faults
No gas to burner
The gas valve should open at the same time as the
igniter sparks. If there is no gas to the burner when this
occurs check the solenoid coils for continuity.
Check that the gas pressure is present at the test
point when the spark is being generated.
Check that there is gas to the inlet of the gas control.
Fuse blowing
If the fuse continues to blow check the solenoid coils for
a signs of short circuit.
Check the fans and wiring for short circuit.
Flame unstable
Check that the burner is located correctly.
Check that the inside glass is located correctly and is
against sealing rope.
Check that the gas pressure is correctly adjusted.
Check that the flue is operating correctly.
Ignition continues to spark
after burner flame has been
established
29 | Cannon Latitude
Check wiring of switch sockets to make sure active and
neutral wires are not reversed.
NOTES
Cannon Latitude | 30
COPY RATING LABEL HERE
Don’t Risk Your Appliance Warranty
Only a licensed person will give you a compliance certificate, showing that the work complies
with all the relevant standards. And only a licensed person will have insurance protecting their
workmanship for 6 years. So make sure you use a licensed person to install this appliance and ask
for your compliance certificate to ensure the manufacturers appliance warranty will be honoured.
Date Installed:
Compliance Certificate No:
Installed By:
Whilst every effort is made to provide current information at the time this manual was produced,
continuing product improvements mean the enclosed specifications, images and literature may
differ from what is currently available.
GMK 10473
AS/NZS 5263.1.3:2016
Part Number:
611080 B
For service to this appliance or spare parts
contact the CANNON manufacturer and distributor:
Phone: 1300 727 421
Fax: 1300 727 425
Email: service@ixl.com.au
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