Panasonic Digital Business System 576 Section

Panasonic Digital Business System 576 Section
Panasonic Telephone Systems
www.voicesonic.com
Phone 877-289-2829
®
Technical Manual
Section 200
General Description
USA
DBS 576 - Version 2.5
issued March 1999
The contents of this document are subject to change without notice and do not constitute a
commitment on the part of Panasonic Telecommunication Systems Company (PTSC). Every effort
has been made to ensure the accuracy of this document. However, due to ongoing product
improvements and revisions, Panasonic cannot guarantee the accuracy of printed material after the
date of publication, nor can it accept responsibility for errors or omissions. Panasonic will update and
revise this document as needed.
The software and hardware described in this document may be used or copied only in accordance
with the terms of the license pertaining to said software or hardware.
Reproduction, publication, or duplication of this manual or any part thereof, in any manner
mechanically, electronically, or photographically, is prohibited without permission of PTSC.
 copyright 1998 by Panasonic Telecommunication Systems Company (PTSC)
a division of Matsushita Electric Corporation of America
All rights reserved.
Win32s, Windows, Windows 95, and Windows NT are either trademarks or registered trademarks of
Microsoft Corporation in the United States and/or other countries.
Reference to third-party products is for information only and does not constitute an endorsement or
recommendation. Panasonic does not assume responsibility for the performance of third-party
products.
2
This section provides information the telephone company may require before providing you with service. Additionally, important
notices and warnings are listed for your knowledge and safety.
The Federal Communications Commission (FCC) has established rules which permit the DBS 576 to be directly connected to
the telephone network. To ensure that the DBS 576 complies with these FCC rules, the local telephone company may ask you
for the FCC registration numbers when attaching their equipment to the DBS 576.
The DBS 576 can be configured as either a KEY or Hybrid telephone system. The way you register your system depends on
how you use the system. First, determine how you will be operating the system, and then refer to the table below for FCC
registration numbers. The following tables also list additional information that may be required by your local telephone
company.
A KEY system requires you to manually select an outside line to make an outgoing call. Typically, line keys on a
telephone represent the specific lines that are attached to the system (for example, Key 1 represents line 1; Key 2
represents line 2; etc.).
A Hybrid system allows automatic selection of outgoing lines, such as pooled key operation, dial access, least cost
routing (LCR), etc. (for example, depress a key to select from a pool of lines; or dial 9 to select an outside line).
System
Operation
Ringer Equivalence
Network Address
Signaling Code
FCC Registration
DBS 576
KEY
Loop Start: 0.5B/2.8DC*
DID: 0.0B*
E
JNVUSA-32340-KF-E
DBS 576
HYBRID
Loop Start: 0.5B/2.8DC*
DID: 0.0B*
E
JNVUSA-32339-MF-E
* The Ringer Equivalence Number (REN) is useful to determine the quantity of devices that you may connect to your telephone
line and still have all of those devices ring when your number is called. In most, but not all areas, the sum of the RENs of all
devices on any one line should not exceed five (5). To be certain of the number of devices you may connect to your line, as
determined by the REN, you should call your telephone company to determine the maximum REN for your calling area.
The DBS 576 offers several types of interface cards that allow you to connect to different circuits offered by your telephone
company. Listed below is additional information that the telephone company may require before providing you with these
different services.
Port Type
Type of Interface
Loop Start Trunk
2-wire loop
USOC Jack Connector Service Order Code
Facility Interface Code
RJ21X
9.0F
02LS2
Ground Start Trunk 2-wire ground
RJ21X
9.0F
02GS2
DID Trunk
2-wire DID
RJ21X
AS.2
02RV2-T
T-1 Trunk
T-1
RJ48C
6.0P
04DU9-DN, 04DU9-1SN
ISDN
PRI
RJ48C
6.0P
04DU9-DN, 04DU9-1SN
ISDN
BRI
RJ48C
6.0P
02IS5
E&M
Type I 2-wire
Type I 4-wire
Type II 2-wire
Type II 4-wire
Type V 2-wire
RJ1CX
9.0F
TL11M, 2-wire
TL31M, 4-wire
TL12M, Type II 2-wire
TL32M, Type II 4-wire
-- (European standard)
Preface - Requirements 3
Operating this equipment in a manner that does not provide for proper answer supervision is a violation of Part 68 of the FCC
Rules. Proper answer supervision occurs when:
(A)
(B)
this equipment returns answer supervision to the Public Switched Telephone Network (PSTN) when DID calls are:
•
answered by the called station
•
answered by the attendant
•
routed to a recorded announcement that can be administered by the Customer Premise Equipment (CPE) user
•
routed to a dial prompt.
this equipment provides answer supervision on all DID calls forwarded to the PSTN.
Permissible exceptions are:
•
A call is unanswered.
•
A busy tone is received.
•
A reorder tone is received.
This device must only be attached to the T-1 network connected behind an FCC Part 68 registered Channel Service Unit
(CSU). Direct connection is not allowed.
•
This equipment may not be used on coin service provided by the telephone company. This equipment should not be used on
party lines.
•
If the unit appears to be malfunctioning, it should be disconnected from the telephone lines until you determine if either your
equipment or the telephone line is the source of the problem. If your equipment needs repair, it should not be reconnected
until it is repaired.
•
If the telephone company finds that this equipment is exceeding tolerable parameters, the telephone company may
temporarily disconnect service, although they will attempt to give you advance notice if possible.
•
Under the FCC Rules, no customer is authorized to repair this equipment. This restriction applies regardless of whether the
equipment is in or out of warranty.
•
The goal of the telephone company is to provide the best service it can. In order to do this, it may occasionally be necessary
for them to make changes to their equipment, operations, or procedures. If these changes might affect your service or the
operation of your equipment, the telephone company will give you notice, in writing, to allow you to make any changes
necessary to maintain uninterrupted service.
•
This equipment is capable of providing users access to interstate provider of operator services through the use of access
codes. Modification of this equipment by call aggregators to block access dialing codes is a violation of the Telephone
Operator Consumers Act of 1990.
•
If you experience trouble with the DBS 576, please contact your Panasonic DBS authorized service provider for repair/
warranty information. The telephone company may ask you to disconnect this equipment from the network until the problem
has been corrected.
4 Preface - Requirements
THIS EQUIPMENT GENERATES, USES, AND CAN RADIATE RADIO FREQUENCY ENERGY, AND, IF NOT
INSTALLED AND USED PROPERLY, THAT IS, IN STRICT ACCORDANCE WITH THE INSTRUCTION MANUAL,
MAY CAUSE INTERFERENCE TO RADIO AND TELEVISION RECEPTION. THIS EQUIPMENT HAS BEEN
TESTED AND FOUND TO COMPLY WITH THE LIMITS FOR A CLASS A COMPUTING DEVICE IN SUBJECT J
OF PART 15 OF FCC RULES, WHICH ARE DESIGNED TO PROVIDE REASONABLE PROTECTION AGAINST
SUCH INTERFERENCE IN A RESIDENTIAL INSTALLATION. HOWEVER, THERE IS NO GUARANTEE THAT
INTERFERENCE WILL NOT OCCUR IN A PARTICULAR INSTALLATION. IF THIS EQUIPMENT DOES CAUSE
INTERFERENCE, CORRECT BY ONE OR MORE OF THE FOLLOWING MEASURES:
1. REORIENT THE RECEIVING ANTENNA,
2. RELOCATE THE KEY SERVICE UNIT AND KEY TELEPHONES WITH RESPECT TO THE
RECEIVER,
3. MOVE THE EQUIPMENT FROM THE RECEIVER,
4. PLUG THE KEY SERVICE UNIT INTO A DIFFERENT OUTLET SO THAT THE EQUIPMENT AND
RECEIVER ARE ON DIFFERENT BRANCH CIRCUITS.
The following statement applies if you purchased backup batteries with your system.
THE PRODUCT YOU HAVE PURCHASED MAY CONTAIN SEALED LEAD ACID BATTERIES WHICH ARE RECYCLABLE. AT THE END OF THEIR USEFUL LIFE, UNDER VARIOUS STATE AND LOCAL LAWS, IT IS ILLEGAL TO DISPOSE OF THESE BATTERIES
INTO YOUR MUNICIPAL WASTE STREAM. PLEASE CALL 1-800-SAV-LEAD FOR
INFORMATION ON HOW TO RECYCLE THESE BATTERIES.
In accordance with U.S. Copyright Law, a license may be required from the American Society of Composers,
Authors and Publishers (ASCAP), or other similar organization, if radio or TV broadcasts are transmitted through
the music-on-hold connection on this DBS 576 product. Panasonic Information & Communications Company/
Business Telephones Systems Division, hereby disclaims any liability arising out of failure to obtain such a
license.
Preface - Requirements 5
!
PREFACE - REQUIREMENTS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
FCC Registration Numbers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Key Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Hybrid Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Interface Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Direct Inward Dialing (DID) Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
T-1 Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Additional Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
FCC Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Battery Recycling Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Important Notice: Music-On-Hold Source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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CHAPTER 1 - SYSTEM OVERVIEW . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Introducing the Next-Generation Phone System from Panasonic . . . . . . . . . . . . . . . . . . . . . . . . . . .
System Technology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Power Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Diagnostic Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Programming the Phone System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Supporting Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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CHAPTER 2 - SYSTEM HARDWARE . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cabinets. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Common Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Telephone Company Interface Equipment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Station Interface Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Optional and Miscellaneous Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Station Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
System Hardware Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cabinets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Base Cabinet (VB-44020) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Expansion Cabinet (VB-44021) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
–48V Cabinet Power Supply (VB-44022) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Battery Backup (VB-44025) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Switch Box (VB-44023) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Control Unit Processor Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Control Processor Card (96-port) - CPC-96 (VB-44410) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Control Processor Card (288-port) - CPC-288 (VB-444201) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Control Processor Card (576-port) - CPC-576 (VB-444301) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
6 Table of Contents
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Time Switch Card - TSW-288 (VB-444202). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Time Switch Card - TSW-576 (VB-444302). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Building Block Expansion Cable Kit - CBL (VB-44451) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
DBS 576 to DBS Expansion Cable Kit - CBLDBS (VB-44452) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Network Synchronizing Unit - SYNC (VB-44460) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Trunk/Tie Line Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Loop Start Trunk Card - LTRK/8 (VB-44510). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Loop Start/Ground Start Trunk Card - LGTRK/8 (VB-44511) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Caller ID Unit - CID (VB-44513). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
ISDN Primary Rate Interface Card (T/S-point) - PRI/23 (VB-44540). . . . . . . . . . . . . . . . . . . . . . . . . . .
ISDN Basic Rate Interface Card (T-point) - TBRI/4 (VB-44530) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
E&M Trunk Card - E&M/4 (VB-44560). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
DID Trunk Card - DIDTR/8 (VB-44520) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
T-1 Interface Card - T-1 (VB-44550) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Trunk MDF Interface - MDF-CO (VB-44512) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Extension Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Digital Extension Card - DEC/8 (VB-44610) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Analog Extension Card - AEC/8 (VB-44520) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
ISDN Primary Rate Interface Card (T/S-point) - PRI/23 (VB-44540). . . . . . . . . . . . . . . . . . . . . . . . . . .
ISDN Basic Rate Interface Card (S-point) - SBRI/4 (VB-44630) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Extension MDF Interface - MDF-EXT (VB-44611). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Service Circuit Card - SCC (VB-44181). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
DTMF Multi-Frequency Receiver Card - MFR/8 (VB-44110). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Power Failure Transfer Unit (VB-43703) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Conference Card (4 circuits) - CONF (VB-44120) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Application Processor Interface Card - API (VB-44131) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Built-In ACD Card - ACD (VB-44140) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Built-In Voice Storage Card - VSSC (VB-44170) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Voice Processing Card (4 circuits) - VPU/4 (VB-44160) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Voice Processing Card (8 circuits) - VPU/8 (VB-44150) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Station Equipment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Model Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Model Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Digital Single Line Telephone (DSLT) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
16-Key Standard Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
22-Key Standard Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
22-Key Small-Display Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
22-Key Small-Display Phone with Voice Response. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
22-Key Large-Display Phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
34-Key Standard Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
34-Key Small-Display Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
24-Key Expansion Module (EM/24) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
72-Key Direct Station Select/Busy Lamp Field Module (DSS/72) . . . . . . . . . . . . . . . . . . . . . . . . . . .
Optional Terminal Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Voice Recognition Unit Adapter (VB-44101) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
PC Phone (VB-44332) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
PC Attendant Console/96 (VB-44330). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
PC Attendant Console/384 (VB-44331). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Telephone Key Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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22
22
22
22
22
23
23
23
23
23
23
24
24
24
24
24
24
24
24
25
25
25
25
25
26
26
27
27
27
27
28
28
28
28
29
29
29
29
30
30
30
30
30
31
Table of Contents 7
CHAPTER 3 - SYSTEM FEATURES . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Popular System Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
AEC Disconnect. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Attendant Groups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Auto Day/Night Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Automatic Route Selection (ARS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Call Traffic Reporting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Caller ID. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Class of Service (COS) Restriction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Conferencing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
CTI (Computer Telephony Integration) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Data Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Delayed Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
DISA (Direct Inward System Access) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Distinctive Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Flexible Dial Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Flexible Ringing Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
“Howler” Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Multiple Direct Inward Dial (DID) Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Recall Timers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Slide Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Station Message Detail Recording (SMDR) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
System Speed Dialing (SSD). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Toll Restriction Service (TRS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Walking TRS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
List of Available System Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
35
35
35
35
35
36
36
36
37
37
37
38
38
38
39
39
39
40
40
41
41
41
42
43
44
44
45
CHAPTER 4 - STATION FEATURES . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Popular Station Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Account Code Capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Alarm Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Alarm Tone for Lengthy Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Auto-Repeat Dialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Background Music (BGM) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Busy Override (“Barge-In”) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Call Duration Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Call Pick-up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Callback Request. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Camp-On (Call Waiting). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Do-Not-Disturb (DND) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
DP-to-DTMF Signal Conversion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
DSS/BLF Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Dual-Color LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Flexible Feature Keys (“FF-Keys”). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
8 Table of Contents
48
48
48
49
49
49
49
50
50
50
51
51
52
52
52
52
53
53
54
Hands-Free Answerback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Headset Capability. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Hot Dial Pad. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Hot Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Meet-Me Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Message-Waiting/Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Mute. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Name Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Off-Hook Monitoring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Off-Hook Signaling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Off-Hook Voice Announce (OHVA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
On-Hook Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
One-Touch Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Prime Line Preference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Ringing Line Preference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Soft Key Variable Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Speed Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Walking TRS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
List of Available Station Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
54
54
55
55
55
56
56
56
56
57
57
57
58
58
58
58
59
59
59
59
60
60
CHAPTER 5 - SPECIAL APPLICATIONS . . . . . . . . . . . . . . . . . . . . . . . . 63
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Private Networking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Computer Telephony Integration (CTI) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
PC Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
PC Attendant Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Built-In Voice Mail with 2-Way Call Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Panavoice -- Panasonic’s Digital Voice Mail System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Third-Party Voice Mail Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Voice Mail Transfer Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
MSG Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
One-Touch Key for Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Answer Supervision for Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
DID to Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Follow-Along Identification. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Positive Disconnect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Automatic Call Distribution (ACD) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Built-In ACD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
63
63
64
64
65
66
66
67
67
67
67
68
68
68
68
68
69
69
CHAPTER 6 - SPECIFICATIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Electrical Characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Table of Contents 9
Battery Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Environmental Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Temperature and Humidity Requirements for System Operation (excluding Built-In Voice Mail) . . . . .
Temperature and Humidity Requirements (Built-In Voice Mail operation only) . . . . . . . . . . . . . . . . . . .
Dimensions and Weight for Single-Cabinet Systems and Telephones . . . . . . . . . . . . . . . . . . . . . . . . .
Resource Maximums. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Line Capacities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Feature-Related Capacities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Hardware Maximums . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cabling Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Maximum Cabling Distances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Voice/Data Transmission . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Voice Path from Digital Keyphones to the DBS 576 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Data Communication Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Modem Speed Throughput . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Signaling Characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Signaling to CO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Transmission Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
DTMF Frequencies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
10 Table of Contents
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71
71
71
71
72
72
72
74
76
76
77
77
77
77
78
78
78
78
!"#$%&&'
to meet the very real demand for an effective,
responsive, user-friendly communications system. They know that their phone system is a
kind of “welcome mat” to the outside world -- and their most important link to it.
To provide them with such a phone system, they need a company who’s already out there on
the front lines. With a solid reputation for reliability. Flexibility. Feature-rich options.
Expansion capability. New technology, smartly applied. And all of this at an affordable price.
At Panasonic, we’re one of the world’s largest electronics companies. We’ve established a worldwide
reputation for solid reliability and innovative design in all of our products. As a result, we’ve become a
major world-class manufacturer of electronic telecommunications products.
Panasonic is already one of the largest suppliers of business telephone systems in the U.S. With our
popular line of Digital Business System (DBS) telephone switches for small- to medium-size
businesses, we’ve developed a reputation for providing cost-effective digital technology, dependable
functionality, and user-oriented design. Our current U.S. customer base includes hundreds of
authorized dealers, over 1,200 certified technicians, and nearly 1 million users.
And we’re listening to them. They want a phone system that can expand beyond its current capacities
to accommodate a larger phone base. They’re asking for ISDN. Computer Telephony Integration.
Automatic Call Distribution. Two-Way Call Recording. Video-Conferencing. Networking. Voice
Recognition. And other advanced technology that will help them keep a competitive edge in today’s
(and tomorrow’s) extremely competitive marketplace.
As a result, Panasonic is proud to introduce the next-generation phone system in the DBS product
line: the
It’s a robust, feature-rich, flexible, reliable phone system that can grow with
the company it serves. At the best price/performance combination available.
Here are just a few of the cutting-edge features of this new
Key/PBX system:
Supports a larger phone base.
The DBS 576 is expandable from 0 to 576 ports.
Simple cabinet structure.
The two types of cabinets - base and expansion - have
exactly the same card slot structure, so there’s no
confusion about where to install cards. Many of the
parts in these two cabinets are also the same.
Chapter 1 - System Overview 11
Universal ports.
The DBS 576 offers flexible slot configuration. You can
mount Trunk or Extension Cards in any of the 12 Free Slots
in the cabinet. With this built-in flexibility, you can design
the system the way you want it: efficiently, cost-effectively,
whichever way makes the most sense. (In other words,
YOU control the system -- the system doesn’t control you.)
Seamless expansion capabilities.
Start out with one cabinet to begin with, then pile on more
cabinets later as your business expands. The expansion
will be transparent, except for the fact that you’ll suddenly
be able to plug in more phones. You won’t have to reprogram the entire system when you add on, either (just
the new additions). This expansion design allows you to
pay for what you need today, while allowing for future expansion tomorrow.
Flash memory upgrades.
No more chip change-outs. No more complicated hookups. No more waiting forever to download/
upload from the phone system. The DBS 576 phone system can be upgraded in a handful of
minutes with a small diskette known as a PCMCIA card. Simply plug it onto the processor card,
and perform a few simple programming steps. That’s all there is to it: the system now contains the
latest-and-greatest software release.
Simple expansion for existing PBX users.
For current owners of DBS phone systems, we’ve designed the new switch so that you can
expand the system you already have (without having to chuck the whole thing and start from
scratch) into the new DBS 576. All of your existing telephones can be used with it. Even some of
the cabinets and circuit cards from the old DBS can still be used.
Voice Recognition phones.
With these special phones and DBS 576 technology, users can literally tell their phones what to
do. Instead of dialing your home phone number, for example, press the Voice Recognition key and
say, “Home.” The phone will automatically call your house. Or press the same key and say, "Jeff."
The phone will call Jeff for you. The future is right here.
Dynamic Bandwidth Allocation for ISDN digital switching.
The DBS 576 provides the ability to allocate bandwidth on demand to several different sources, via
hardware installations of special ISDN adapters. This powerful technology can be used to perform
different applications from a single phone outlet. It means you can do video-conferencing, data
transmission, multiple phones, voice, etc. - all from the same station position.
In fact, the DBS 576 offers full ISDN support, with both BRI (Basic Rate Interface) and PRI
(Primary Rate Interface) capability. ISDN provides fully digital signaling, combines voice and data
into one signaling system, and supports large-bandwidth applications such as video-conferencing.
Computer Telephony interface capability.
We’ve developed proprietary software for several Computer Telephony applications, in which the
desktop phone and the PC computer merge together into a single entity. The merger works like
this: #1) Install a special board inside the computer. #2) Install our software in Windows. #3) Plug
the phone’s handset into the board. #4) Plug the board into the phone jack. Presto! you can now
click-and-drag call transfers, monitor the status of other extensions, generate your own call traffic
reports, and many other tasks you couldn’t do before on your desktop computer.
12 Chapter 1 - System Overview
Panasonic offers two PC Console applications for the Attendant position. One is a low-end
product (supports up to 96 extensions) and the other is high-end (up to 384 extensions). The PC
Console controls the system’s calls from the computer, and the attendant can watch everything on
the PC monitor.
Panasonic also offers proprietary software for a PC Phone, which replaces the desktop extension
phone. End-users can control their own phone calls using the computer.
Networking services.
The DBS 576 offers several ways to set up networking -- tying multiple DBS 576 systems together
through the public switching network. E&M Tie Lines let you connect directly to another DBS 576
system using a leased voice line. T-1 Networking lets you tie multiple systems together through
the network, so that (for example) when one location closes for the day, its calls can be picked up
by another location across the country. A user can also turn a long-distance call into a local one by
accessing another location and then dialing the number as a local call.
The system can also be set up in a Tandem (T-1 Network) environment, adding further benefits to
the users at each location. For example, each switch can analyze the number dialed, and
automatically route the call to other locations, extensions, or go through another location’s switch
to place a local call.
Automatic Call Distribution.
With the DBS 576’s Built-in ACD option, calls can be automatically distributed to the least-busy
extension first, or on a next-available-extension basis. If the extension doesn’t answer the call,
you can program the system to continue searching, transfer to a particular extension, transfer to
Voice Mail, or disconnect the call. You can control what the caller hears while he/she is waiting.
Supervisors can instantly access the current status of all agents right from their desk using a
Large-Display telephone - no need for costly computer programs to provide “real-time reporting.”
MIS reports can also be generated. For even more sophisticated functionality, Panasonic is
releasing an Enhanced ACD version in the near future, with CTI support and enhanced call
routing/reporting capabilities.
2-Way Call Recording.
This is another Built-in option with the DBS 576. Users can record phone conversations, and store
them (like voicemail messages) in their mailboxes.
The DBS 576 is a completely digital system. Information is
exchanged between the major system components using Pulse
Code Modulation (PCM). The conversation exchange between
digital telephones is also digital, converting the digital information to
analog just before it reaches your handset or speaker.
Stored Program Control (SPC) is accomplished via 16-bit and 32-bit
processors. This technology controls the powerful system features
of the DBS 576. Each processor’s customized memory (program
settings) is backed up by an on-board, 6-year lithium battery.
The system provides maximum protection from outside power
surges, with built-in triple surge protection for CO outside line
connectors.
Chapter 1 - System Overview 13
The system must be connected to an input power source of 117V AC (+/-10%), 60 Hz. Each cabinet’s
power supply automatically generates 5V DC and 24V DC necessary to power the various printed
circuit boards for station and peripheral equipment. Optional backup batteries are available, and are
designed to safely fit into the cabinet. The power supply contains a charger that maintains a full
charge to the backup batteries, which have a 3-year life and can support the phone system for up to
30 minutes at a time.
The printed circuit board (PCB) cards are designed to slide easily into slots within the DBS 576
cabinet. By using diagnostic troubleshooting, small problems can be isolated to specific cards. Some
cards are designed to be installed and extracted from slots without turning off the power, allowing
system maintenance to be completed without interrupting the entire system.
For example, say you’re having a problem with one of the trunks on a Loop Start/Ground Start Trunk
Card. Instead of having to turn off the power, or reprogram anything, or alert anyone to get off the
phone, all you have to do is throw a Maintenance switch on the Card. This will busy-out the trunks on
that Card that aren’t being used at the moment, but will leave the trunks in use alone, allowing people
to finish their phone calls without any disruption. The LEDs on the Card will tell you when the trunks
become vacant. When all LEDs are extinguished, the Card can be replaced.
Programming can be accomplished in several ways without disrupting normal phone system
operation. Most programming changes take place as you are programming, what we refer to as “live”
programming.
Programming from a display telephone.
Programming can be performed on any small-display or large-display extension phone. A largedisplay phone is recommended because its LCD buttons can perform special one-touch functions in
programming (such as “stepping” through addresses, entering a pause in a speed-dial number, etc.).
Only authorized access is allowed; you must enter a valid password to get into Programming mode.
Programming from the RS232 port.
A PC computer or laptop can be connected to the DBS 576 phone system, via a DB9-pin RS232 port
on the SCC card inside the cabinet. Then, from the computer, you can program the phone system
with our proprietary PC-based software, PC Customized Tool.
This popular software package runs in a Windows 95 environment and makes programming and
maintaining phone systems easy and fun. With PC Customized Tool, multiple phone systems can be
maintained in separate databases on the computer. The phone system parameters are grouped
together in windows so you can see the current settings all on the same page. To set a parameter,
simply click a button, or select from a multiple-choice field, or type in an entry. It even has contextsensitive help if you get stuck (press F1 and a help screen will pop-up, explaining the field you’re in).
You can use PC Customized Tool to “build” a phone system, then download it into the phone system’s
memory all at once. Or you can perform individual, “live” changes to phone system memory from the
computer. It can also be used for backing up and restoring phone system databases.
Programming from a remote location.
Again using PC Customized Tool, the DBS 576 can be programmed from a remote location, using an
offsite computer terminal to call into the phone system. You can perform “live” changes in this manner
as well as downloads/uploads (for backup/restoring).
14 Chapter 1 - System Overview
Panasonic provides extensive end-user documentation for the DBS 576 (all of which are available on
our Web site for authorized dealers):
Section 511: 2-Way Call Recording User Guide (VB-44199; set of 25 Guides)
This is an end-user guide that contains step-by-step instructions such as accessing your mailbox,
recording a message, etc.
Section 521: Built-In ACD Supervisor Guide (2 Guides provided with each ACD Card)
This is an end-user guide intended for the ACD Supervisor. It is a condensed version of the ACD
Reference manual, and includes only the commands appropriate for the ACD Supervisor.
Section 700: Feature Operation (1 provided with each CPC Card)
This is a general operating reference guide for the DBS 576. It describes system and telephone
features. It is designed for use by both the dealer and the end-user.
Section 720: SLT Phone Quick-Reference (8 provided with each AEC Card)
This is a quick-reference guide for Analog devices such as the SLT phone. It covers only the most
commonly-used features, and is intended for the end-user.
Section 750: Digital Key Phone User Guide (VB-44299; 25 Guides + 25 Quick-Reference)
This is a general end-user guide for the 44-series Digital Key Telephone.
Section 751: Digital Key Phone/DSLT Quick-Reference (25 provided in VB-44299 kit)
This is a quick-reference guide for Digital Key Telephones and DSLTs (Digital Single-Line
Telephones). It covers only the most commonly-used features, and is intended for the end-user.
Section 770: Voice Recognition Telephone Adapter User Guide (1 provided with VR-AD)
This is a user guide describing the additional features of the Voice Recognition Telephone. It is
intended for the end-user.
®
The products you need. The services you deserve.
From the name you trust.
Chapter 1 - System Overview 15
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This section describes the purpose and functionality of the main components of the system. By
understanding how these components work, you can easily configure a system that meets your
specific needs.
This section is divided into the following categories:
The DBS 576 cabinets are explained in detail below. Both the base cabinet and the expansion
cabinet share the same PCB cards. Both cabinets can attach to any of the proprietary telephone
sets offered by Panasonic. Each cabinet includes its own power supply, and is designed with
dedicated slots for CPC and option cards, and free slots for trunk, extension, and built-in option
cards.
The common cards control the signaling and features used by all other cards in the system.
Without common cards, other cards cannot function. The common card which is considered the
“brains of the system” is called the Central Processor Card, or CPC. Each phone system
requires a processor to operate.
Panasonic offers a wide variety of interface circuits that allow the DBS 576 to attach to Central
Office (CO) and/or common carrier equipment. This interface equipment is explained here in
Chapter 2.
The DBS 576 allows for connection of Panasonic proprietary telephones as well as various
analog telephones and devices provided by other manufacturers. This chapter includes
descriptions of the cards and equipment needed to accomplish these connections.
The cards and interfaces that provide optional services, and all miscellaneous equipment, are
explained later in this chapter.
All Panasonic proprietary stations are explained later in this chapter.
Shown on the next page is an illustration of DBS 576 trunk and extension line connections, as well as
some of the more popular peripheral connections.
16 Chapter 2 - System Hardware
System Connections (trunks, extensions, peripheral equipment)
Chapter 2 - System Hardware 17
Two types of cabinets are used in the DBS 576:
1)
the Base cabinet
2)
the Expansion cabinet
Each cabinet provides 96 universal ports. Systems can be configured with one to six cabinets in a
"building-block" fashion. The bottom cabinet in a column is the Base cabinet. The middle and top
cabinets in a column must be Expansion cabinets.
The maximum configuration for a fully expanded (6-cabinet) system supports a maximum of 576
ports, and contains two Base cabinets and four Expansion cabinets (see figure below).
Maximum 6-Cabinet Configuration
!""#$#%
Each Base cabinet supports up to 96 ports using flexible or universal card slots. Up to two Base
cabinets can be installed in a system.
Multiple slot types are used in the Base cabinet. These slot types are as follows:
Slot type
# of slots
Unit type to be installed
Power slot
1
Accommodates the cabinet power supply. The power supply comes installed in
the cabinet.
Main processor slot
1
CPC in first Base cabinet
CBL (expansion interconnection card) in second Base cabinet
Flexible slots
12
For trunk cards, station cards, and other circuit cards.
Option slots
2
For optional cards such as SCC, TSW, and MFR/8.
Optional backup batteries can be installed for system operation in the event of a power failure.
18 Chapter 2 - System Hardware
The Base Cabinet
& !""#$'%
Each added Expansion cabinet expands the system capability by an additional 96 ports. One or two
Expansion cabinets can be installed on top of a Base cabinet. Up to four Expansion cabinets can be
installed in a fully equipped, 6-cabinet system.
Multiple slot types are used in the Expansion cabinet. These slot types are as follows:
Slot type
# of slots
Power slot
1
Unit type to be installed
For the cabinet power supply (which comes installed in the cabinet).
CPC slot
1
For the cable expansion interconnection card.
Flexible slots
12
For trunk cards, station cards, and other circuit cards.
Option slots
2
For optional cards such as MFR/8.
NOTE: Optional backup batteries can be installed for system operation in the event of a power failure.
(") * !""#$$%
A –48V power supply must be installed in a cabinet when either DID, E&M and/or Ground Start
Trunks are employed in the cabinet. The –48v power supply is “shelf-sensitive,” meaning any cabinet
which holds either DID, E&M, and/or Ground-Start trunk cards must have its own –48v power supply.
+ !""#$,%
The backup batteries supply power to the system in the event of a power failure. If the Battery
Backup option is chosen for the system, each cabinet requires its own set of batteries (1 kit per
cabinet, 2 batteries per kit). The batteries can back up the system for up to 30 minutes.
& !""#$-%
The Switch Box installs in the Base cabinet, and controls power for the Base cabinet and up to 2
Expansion cabinet(s) installed above it. When the power supply is turned on or off in the Base
cabinet, power is also turned on or off for the Expansion cabinet(s).
Chapter 2 - System Hardware 19
*./!%!*!./ !"""'#%
The CPC-96 supports a single cabinet (96 ports) and utilizes a 16-bit Central Processor Unit (CPU).
Included are the time switch functions (4 highway X 4 highway), 4 DTMF receivers, 8 pairs of
conference circuits (3 Member), service tones, DTMF generators, an input terminal for external
Music-On-Hold source (RCA jack), connecting terminals for network synchronous package, I/F
connector for an external PC card, and a built-in emergency modem (300 bps).
*$))!%!*!$)) !"""$#'%
The CPC-288 supports up to three cabinets (288 ports) and utilizes a 16-bit CPU.
Included are 4 DTMF receivers, an input terminal for external Music-On-Hold source (RCA jack), I/F
connector for an external PC card, and a built-in emergency modem (300bps).
The CPC-288 requires the TSW-288 Time Switch Card.
*,0/!%!*!,0/ !"""-#'%
This unit supports up to six cabinets (576 ports) and utilizes a 32-bit CPU.
It provides 4 DTMF receivers, an input terminal for external Music-On-Hold source (RCA jack), an I/F
connector for a customized PCMCIA memory card, and a built-in emergency modem (300bps).
The CPC-576 requires the TSW-576 Time Switch Card.
Program downloads are performed to the internal memory of the system through the attached
customized PCMCIA card. The PCMCIA card is necessary during normal operating time and cannot
be removed during normal operation.
CPC Card Processor Unit
Specifications
CPC-96
(VB-44410)
CPC-288
(VB-444201)
CPC-576
(VB-444301)
68000 (16-bit)
12.288 MHz
Program Area FLASH: 4MB
(ROM):
Boot ROM: 128kB
68000 (16-bit)
19.6608 MHz
FLASH: 4MB
Boot ROM: 128kB
Work Area
(DRAM):
2MB
2MB
Backup Area
(SRAM):
2MB
2MB
68020 (32-bit)
20.000 MHz
6MB, including 128kB boot
ROM (implemented as
Simms)
6MB (implemented as
Simms)
3MB
128kB
n/a
n/a
MPU (Main Processor Unit)
CPU Used
Operating Clock
Memory
Tone/PAD/CNF ROM
FPU (Function Processor Unit, for controlling Expansion cabinets)
CPU Used
n/a
68000 (16-bit)
Operating Clock
n/a
12.288 MHz
Memory
Program Area n/a
128kB
68000 (16-bit)
12.288 MHz
128kB
(ROM):
Work Area
(DP-RAM):
n/a
32kB
32kB
Backup Area
(SRAM):
n/a
64kB
64kB
20 Chapter 2 - System Hardware
!1!$)) !"""$#$%
The TSW-288 provides the time switch circuitry required for up to 288 ports. This card must be used
with the CPC-288. This unit installs in the first option slot of the first Base cabinet. Only one card can
be installed in a system.
The TSW-288 provides the time switch (14 highway X 14 highway), service tones, DTMF generator,
connecting terminals for network synchronizing unit interface, and eight 3-party conference circuits.
!1!,0/ !"""-#$%
The TSW-576 provides the time switch circuitry required for up to 576 ports. This card must be used
with the CPC-576. This card installs in the first option slot of the first Base cabinet. Only one card can
be installed in a system.
The TSW-576 provides the time switch (24 highway X 24 highway), service tones, DTMF generator,
connecting terminals for network synchronizing unit interface, and eight 3-party conference circuits.
2+&3!4 !""",'%
This card supports the interconnection between DBS 576 cabinets in a multiple-cabinet system. This
card establishes the bus connections (PCM highway and terminal control) of the Base cabinet and
additional DBS 576 cabinets. It also controls the connection to the time switch unit (TSW-288/TSW576) in the first Base cabinet.
Each cabinet after the first cabinet requires a CBL kit. The supplied card must be installed in the main
processor slots of all but the first cabinet. The supplied intercabinet connection cable is used with
each added cabinet.
5,0/5&3!45 !""",$%
The CBLDBS card supports the
interconnection between cabinets
when DBS cabinets are connected
to the DBS 576. This card
establishes the bus connections
(PCM highway and terminal
control) between the base DBS
576 cabinet and the DBS
cabinet(s). It also controls the
connection to the time switch unit
(TSW-288/TSW-576) installed in
the first Base cabinet.
The CBLDBS card installs in the
AUX1 slot of each connected DBS
cabinet. An inter-cabinet
connection cable is used with each
cabinet.
NOTE: The DBS-576-to-DBS
configuration can support a maximum
of 528 ports, including the ports in the
DBS cabinet. Up to 2 DBS cabinets
can be included in the configuration.
DBS DEC (Digital Extension Cards)
are supported, but there is no DBS
TRK (trunk) card support. A special
MDF board is required; it’s included
with the CBLDBS kit.
DBS
Cabinet
DBS
Cabinet
DBS 576
Expansion
Cabinet
DBS 576
Expansion
Cabinet
DBS 576
Base
Cabinet
DBS 576
Base
Cabinet
Chapter 2 - System Hardware 21
6+728!96 !"""/#%
This unit provides network synchronization and is required with digital circuits such as ISDN and T1.
The SYNC card synchronizes the PCM clock with an outside resource. When digital circuits are used,
one SYNC card is required and installs on the CPC-96, TSW-288, or TSW-576 card.
!"
4+!4:3;) !"",'#%
The Loop Start Card supports up to 8 loop start CO lines and can be installed in any flexible slot. This
card meets UL1459 safety requirements, and can be directly connected to CO lines.
4;<+!4<:3;) !"",''%
This card supports both Loop Start and Ground Start Trunks. Up to 8 CO lines of any combination of
types can be connected. This card installs in any flexible slot. An internal –48V Power Supply (VB44022) must be installed in the same cabinet with the Loop Start/Ground Start Card.
This card meets UL1459 safety requirements, and can be directly connected to CO lines.
58!5 !"",'-%
This card supports Caller ID on loop start trunks. This unit installs directly on top of the Loop Start
Trunk Card (VB-44510), and supports all 8 of that Card’s circuits for Caller ID.
56*
:;!%!*:;$- !"","#%
This supports T-point Integrated Services Digital Network (ISDN) Primary Rate Interface (PRI)
(23B+D/24B:1544kbps) and also S-point ISDN PRI.
The PRI card can be set to support either 8, 16 or 23/24 channels. When the card is set for 16
channels, the card logically occupies 2 flexible card slots. When the card is set for 23/24 channels, the
card logically occupies 3 flexible card slots.
Unlike most other cards, due to the interaction between card slots, the PRI card must be installed in
specific Free Slots. Up to 3 PRI cards can be installed in a single cabinet. A fully configured 6-cabinet
system can support up to 18 PRI cards.
T-point PRI requires a DSU (Digital Service Unit) for connection to the carrier circuit.
A Network Sync card is also required.
56:!%!:;" !"",-#%
This supports T-point Integrated Services Digital Network (ISDN) Basic Rate Interface (BRI)
(2B+D:144kbps). This card can be installed in any flexible slot. Up to 4 T-point ISDN lines can be
connected to each TBRI/4 Card.
The T-point BRI Unit supports information transferring capability (speech and data) at the CO trunk.
The TBRI/4 Card connects via NT1 (Network Termination Unit/Type 1) to the T-point ISDN interface.
=+!=;" !"",/#%
This card supports E&M type tie line interface (Speech pass 4W/2W, Control line 4W). The signaling
methods that are supported include Immediate and Wink methods. Each E&M card includes 4
circuits.
When installed in any flexible slot, the E&M Trunk Card supports call signal detection and answer
from other PBX or carrier equipment, calling to the E&M tie line, dial sending and speech.
22 Chapter 2 - System Hardware
An internal –48V Power Supply (VB-44022) must be installed in the same cabinet with the E&M/4
Card.
The E&M interface can connect to another PBX with E&M capability (Types 1, 2 and 5 are supported).
External safety devices (available from standard telecommunications suppliers) are required when
installing this unit outside the building.
55+!55:;) !"",$#%
This card supports 8 DID incoming CO lines using Immediate and Wink signaling methods. The DID
can be either Dial Pulse (10PPS) or DTMF (only for Wink). DTMF circuits are used when the Wink
method is selected.
An internal –48V Power Supply (VB-44022) must be installed in the same cabinet with the DID Trunk
Card.
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The T-1 interface is a digital CO line card that provides up to 24 voice channels over a four-wire
circuit.
The T-1 card can be set to support either 8, 16, or 24 channels. When the card is set for 16 channels,
the card logically occupies 2 flexible card slots. When the card is set for 24 channels, the card
logically occupies 3 flexible card slots.
Unlike most other cards, due to the interaction between card slots, the T-1 card must be installed in
selected flexible card slots. Up to 3 T-1 cards can be installed in a single cabinet. A fully configured 6cabinet system can support up to 18 T-1 cards.
The T-1 interface requires a DSU (Digital Service Unit) for connection to the carrier circuit. A Network
Sync card is also required.
+5>!5>! !"",'$%
The Trunk MDF interface card provides easy connection from the cabinet to the MDF via standard
female 25-pair cables. This card supports Loop Start, Ground Start, and DID trunks. Since each of
these trunk cards uses modular connectors, connection can be made directly to the modular
connectors, bypassing the MDF if so desired.
Each Trunk MDF Interface Card can support up to three trunk cards (24 trunk circuits). Up to 10 Trunk
MDF Interface Cards can be installed in each cabinet. MDF cards attach to the sides of the cabinet
and are hidden by the housing for a neat appearance.
#$
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This card provides 8 digital circuits. Each circuit supports the Panasonic Digital Key Telephone, Digital
Single Line Telephone, DSS/72, and EM/24. Supply voltage for the telephones is supplied by the
digital circuits.
This card can be installed in any flexible slot.
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This card provides 8 analog circuits. Each circuit supports standard analog telephone devices such as
analog telephones, answering machines, fax machines, modems, cordless telephones, etc. The
connected device(s) can be either pulse dial (rotary) or DTMF. Ringer circuitry is built into the card.
Chapter 2 - System Hardware 23
56*
:;!%!*:;$- !"","#%
The PRI/23 card supports both S-point and T-point ISDN. See pg. 22 for more information.
56:!%!:;" !""/-#%
This unit supports Basic Rate Interface (2B+D:144kbps) for S-point ISDN. Each card provides 4 BRI
circuits.
This card can be installed in any flexible slot.
The S-point BRI Unit supports information transferring capability (speech and data) at the CO trunk.
&5>!5>[email protected] !""/''%
The Extension MDF Interface provides for connection from the cabinet to the MDF using standard 25pair cables. A cable is run from the front of the extension card to the Extension MDF card. Each
Extension MDF card can support any combination of up to 3 DEC/8 or AEC/8 extension cards. Up to
10 extension MDF interfaces can be installed in each cabinet.
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This card provides enhanced service functions such as two RS232C ports (9600bps), a Background
Music input, and two-way external paging control.
Only one SCC can be installed in a DBS 576 phone system.
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The MFR/8 card accepts dialed DTMF tones and determines the dialed digits. Each card contains 8
receiver circuits.
This card can be installed in either an option slot or any flexible slot. The maximum number of MFR/8
cards that can be installed depends on the number of ports in the system: 1 MFR/8 card in a 96-port
(1-cabinet) system; 2 MFR/8 cards in a 192-port (2-cabinet) system, ... 6 MFR/8 cards in a 576-port
(6-cabinet system). However, all the MFR/8 cards can be placed in the same cabinet.
*>8 !"-0#-%
This 4-line unit is designed to switch outside dial tone from the telephone company direct to an SLT
phone when power is lost. The Power Failure Transfer Unit connects 4 SLTs to 4 CO lines.
"%!6> !""'$#%
This is a conference speech card with four 8-party conference circuits. One conference card per
cabinet can be installed into any flexible slot (if only one circuit is used), or into flexible slot 1, 5, or 9 (if
more than one circuit is used). An 8-party conference can consist of 8 extensions; 7 extensions + 1
external line; or 1 extension + 7 external lines (or any combination in between).
24 Chapter 2 - System Hardware
?*!?* !""'-'%
The API provides an interface path between the telephone system’s information BUS and a personal
computer-based application (such as external integrated voice mail or external enhanced ACD).
External interface: RS232C port (19200bps maximum)
!?5!?5 !""'"#%
This card, combined with the Voice Processor Unit card (4 circuits) (VB-44160), provides basic
Automatic Call Distribution functions. MIS (Management Information System) reports can be output
from the RS232C port of the ACD card. The reports can be printed out by connecting a printer to the
RS232C port. However, a PC and printer cannot be simultaneously connected to the RS232C (the
RS232C cable must be used exclusively for one connection).
Only one Built-In ACD can be installed in a cabinet. A maximum of two Built-In ACDs can be installed
in a system.
Built-In Voice Mail and Built-In ACD cannot be installed in the same cabinet, since they use the same
flexible slots.
! 2! !""'0#%
This is one of two cards required for Built-In Voice Mail (the Voice Processing Card is also required see below).
The Voice Storage Card provides most of the functions of Built-In Voice Mail, including hard disk
storage of the voice data.
Only 1 Built-In Voice Mail Unit can be installed in a single cabinet. A maximum of 4 Built-In Voice Mails
can be installed in a multiple-cabinet (4 or more cabinets) system.
Built-In Voice Mail and Built-In ACD cannot be installed in the same cabinet, since they use the same
flexible slots.
*2"%! *8;" !""'/#%
This card contains 4 voice processing circuits. It can be used with Built-In Voice Mail and Built-In
ACD. (There is another Voice Processing Card, VB-44150, that contains 8 voice processing circuits
and can be used only with Built-In Voice Mail.)
Built-In Voice Mail requires 1 or 2 voice processing cards; any combination of the two types is
acceptable. Built-In ACD uses only 1 voice processing card (the 4-circuit card).
*2)%! *8;) !""',#%
This card contains 8 voice processing circuits. It can be used only with Built-In Voice Mail, either alone
or in a 2-card combination of voice processing card types (4-circuit or 8-circuit).
Chapter 2 - System Hardware 25
#
AA
The full line of Panasonic DBS phone systems offer a wide variety of critically acclaimed telephones.
All models except for the DSLT are available in two colors: pearl gray and black. (The DSLT comes in
pearl gray only.)
As the user interface, the station instrument is a crucial element of the communications system. All
DBS telephones are designed to provide easy access to system features and functions. A mixture of
fixed and programmable feature keys allow the station to be specifically customized to accommodate
the needs of each user. A wide variety of telephones are offered with different combinations of
programmable keys, speakerphones, and liquid crystal displays to provide a complete solution to any
telecommunication requirement. The advanced economic design and quality manufacturing assure
longevity of the DBS system and stations, protecting the investment of the end-user.
All telephones are designed with the following features:
A 1” LED Message-Waiting lamp for voicemail/internal message alert.
Dual-color LEDs for status indication.
Off-Hook Voice Announce circuitry.
Off-Hook Monitoring circuitry that allows additional listeners the opportunity to hear phone
conversations through the speaker.
Key lettering is a part of the key mold, making it impossible for lettering to fade or rub off.
Special film coating enables displays to be seen under extremely bright lighting
conditions.
Adjustable display contrast levels adapt to different lighting conditions.
Adjustable base for 3 different LCD viewing positions (VB-44 series only).
Photo coupled controlled hookswitch, which extends the life of the hookswitch.
Unique one-board design that allows for a more compact, durable product.
Special material separating the keys from the PCB reduces damage from liquid spills.
Built-in processors provide automatic identification when plugged in at any digital port,
assuring instant operation.
Above-standard cords contain clamps to attach to the telephone’s base, alleviating stress
on modular connectors.
Volume controls of dB levels can be automatically and/or manually adjusted.
Hearing-aid compatible.
Headset compatible.
Built-in wall mounting capability in the base of the telephone.
Textured finish on selected high-contact areas reduces scratching and fingerprints.
Molded with an extremely durable, high-impact polymaterial for break resistance.
Telephone handsets allow easy installation of handset cord swivels.
26 Chapter 2 - System Hardware
Panasonic offers a wide variety of options for telephones so that you can select the one that is just
right for you. All phones are digital, and all except for the DSLT have a microphone and speaker for
Hands-Free Answerback and Off-Hook Monitoring (the ability to conduct calls on-speaker without
lifting the handset). All display phones are “speakerphones,” meaning they have additional built-in
circuitry for background-noise cancellation during outside calls. The Small-Display phones have a 2line LCD; the Large-Display phone has a 7-line LCD.
Also available on all phones except DSLTs are Flexible Function (FF) keys, which have dual-colored
LEDs and can be programmed by end-users to access outside lines or execute system and station
features. And the EM/24 and DSS/72 units offer additional panels of FF-keys that you can add-on to
any digital station.
The following table shows some of the options available with the different models.
Station Telephone Models
Description
Digital Single Line Telephone (DSLT)
16-Key Standard Phone
22-Key Standard Phone
22-Key Small-Display Phone
22-Key Small-Display Phone with
Voice Response
22-Key Large-Display Phone
34-Key Standard Phone
34-Key Small-Display Phone
24-Key Expansion Module (EM/24)
72-Key DSS/BLF Module (DSS/72)
No. of
FF-Keys
HFABICM
0
6
12
12
12
12
24
24
24
72
Speaker
phone
Display
Gray
Black
5
!"!#"##!#$%&"#
Provides single-line service on a digital
telephone. Buttons include hold, on/off,
auto, redial, flash and conference. Large
message-waiting light. Slide controls for
volume adjustment. Does not support
hands-free answerback on intercom.
Requires one digital port. Does not include
user tray.
'(#) "* +*%&"#
Provides 6 flexible feature/line keys (dual
colored LED) and 10 personal speed dial
keys. Supports hands-free answerback on
intercom, offhook voice announce, and
headsets. Requires one digital port. Wallmountable. Includes user tray and elevation
supports.
DIGITAL BUSINESS SYSTEM
No.
NAME
No.
NAME
1
1
2 3 DEF
4 GHI
5 JKL
6 MNO
7 PRS
8 TUV
9 WXY
*
0OPER
#
Chapter 2 - System Hardware 27
,,(#) "* +*%&"#
03:14 Fri DEC 05
Provides 12 flexible feature/line keys (dual colored LED)
and 10 personal speed dial keys. Supports hands-free
answerback on intercom, offhook voice announce, and
headsets. Requires one digital port. Wall-mountable.
Includes user tray and elevation supports.
164 Davidson C
DIGITAL BUSINESS SYSTEM
,,(#)- !!.$! )%&"#
Provides 12 flexible feature/line keys (dual colored LED)
and 10 personal speed dial keys with an integrated
hands-free speakerphone and a 2-line liquid crystal
display (LCD). 4 programmable softkeys are included
with the display to provide access to advanced system
features. Supports hands-free answerback on intercom,
offhook voice announce, and headsets. Requires one
digital port. Wall-mountable. Includes user tray and
elevation supports.
,,(#)- !!.$! )%&"#/%&0##.$&".#
ABC DEF
GHI
JKL MNO
PRS TUV WXY
28 Chapter 2 - System Hardware
! 03:14 Fri DEC 05
164 Davidson C
,,(#) +#.$! )%&"#
Provides 12 flexible feature/line keys (dual colored
LED) with a 7-line Liquid Crystal interactive display.
The top line of the display contains 15 characters. The
remaining 6 lines contain 16 characters each. There
are 10 softkeys to interact with the large screen
display. User-definable screens provide ultimate userfriendly flexibility. This telephone comes equipped with
a built-in speakerphone for hands-free conversation
on outside line calls, and a hands-free answerback
circuit for responding to intercom calls. This telephone
also supports offhook voice announce and headsets.
Requires one digital port. Wall-mountable. Includes
user tray and elevation supports.
Speakerphone
Provides 12 flexible feature/line keys (dual colored
LED) and 10 personal speed dial keys, with an
integrated hands-free speakerphone and a 2-line
liquid crystal display (LCD). 4 programmable softkeys
are included with the display to provide access to
advanced system features. Supports hands-free
answerback on intercom, offhook voice announce,
and headsets. Requires one digital port. Wallmountable. Includes user tray and elevation supports.
Internal circuitry for Voice Recognition feature.
ABC DEF
GHI
JKL MNO
PRS TUV WXY
Speakerphone
"#
$ 12(#) "* +*%&"#
03:14 Fri DEC 05
Provides 24 flexible feature/line keys (dual colored
LED) and 10 personal speed dial keys. Supports
hands-free answerback on intercom, offhook voice
announce, and headsets. Requires one digital port.
Wall-mountable. Includes user tray and elevation
supports.
164 Davidson C
12(#)- !!.$! )%&"#
Provides 24 flexible feature/line keys (dual colored
LED) and 10 personal speed dial keys, with an
integrated hands-free speakerphone and a 2-line
liquid crystal display (LCD). 4 programmable softkeys
are included with the display to provide access to
advanced system features. Supports hands-free
answerback on intercom, offhook voice announce,
and headsets. Requires one digital port. Wallmountable. Includes user tray and elevation supports.
ABC DEF
GHI
JKL MNO
PRS TUV WXY
Speakerphone
!
!! ,2(#)3$ ".&"&*4!#5,2
Provides 24 flexible feature/line/DSS/
BLF keys (dual colored LED). This unit
is used in conjunction with a digital
station. Comes equipped with a joining
bracket to connect it to the telephone to
give the appearance of one complete
unit. Requires its own digital port. Wallmountable. Includes elevation
supports.
6,(#)+#0 &"#!#054.)
-$#!*&*4!#56,
Provides 72 flexible feature/line/DSS/
BLF keys (dual colored LED). Normally
used in conjunction with attendant
console positions, but can be used with
any digital station. Comes equipped
with a joining bracket to connect it to
the attendant telephone to give the
appearance of one complete unit. Up to
5 DSS/72s can be joined to a single
phone. Each DSS/72 requires its own
digital port. Wall-mountable. Includes
elevation supports.
%&'
! '(
! Chapter 2 - System Hardware 29
:28? !""'#'%
Working in conjunction with the 22 Button Display Telephone (VB-44224G/B), this adapter adds voice
response functions to the telephone. The user can program the telephone to automatically dial
numbers based on the user’s voice commands.
** !""--$%
The PC Phone is designed to replace an extension phone, adding telephony capability to a desktop
PC. It is comprised of a PC card installed inside the computer; application software; and various
connections to the computer (e.g., handset, headset, etc.). The PC Phone then plugs into a DBS 576
extension port, and becomes a sophisticated “on-screen” phone for the end-user. For more
information, see Chapter 5 - Special Applications.
*?;./ !""--#%
This is one of two PC Attendant Consoles offered by Panasonic; both consoles are designed to
replace an Attendant phone and add telephony capability to a desktop PC. The PC Attendant
Console/96 is a 2-port solution that is equivalent to one key phone (either a 34-key small-display
phone, or a 22-key large-display phone) with one DSS/72; it can monitor up to 96 extension ports. For
more information, see Chapter 5 - Special Applications.
*?;-)" !""--'%
This is one of two PC Attendant Consoles offered by Panasonic; both consoles are designed to
replace an Attendant phone and add telephony capability to a desktop PC. The PC Attendant
Console/384 is a 6-port solution that is equivalent to one key phone (either a 34-key small-display
phone, or a 22-key large-display phone) with five DSS/72 consoles; it can monitor up to 384 extension
ports. For more information, see Chapter 5 - Special Applications.
30 Chapter 2 - System Hardware
%"
Small-Display Phone Features
No.
Feature
Description
1
Message Waiting Indicator
Indicates that you have a message.
2
Display
Displays information about the phone’s status, menus, and dialing
directories.
3
MODE Key
Used to change display modes from Default Mode to Speed Dial
Mode or Extension Directory Mode.
4
5
END Key
Used to exit Directory Mode and return the display to Default Mode.
Soft Keys
Used to select speed dial directories, Caller ID numbers, or extension
numbers.
Chapter 2 - System Hardware 31
No.
Feature
Description
6
PROG Key
Used to program Flexible Function (FF) and one-touch keys, to adjust
ringer volume, and to send a flash signal. Depending on the setup of
your system, may also be used to transfer calls.
7
CONF Key
Used to establish conference calls and to check FF key and onetouch features.
8
One-Touch Keys
Used to make outside calls or to access system features.
9
Flexible Function (FF) Keys
Used to access outside lines or to access system features.
10
DND/CF Indicator
Indicates that Do-Not-Disturb (DND) or Call Forwarding is set.
11
MUTE Indicator
Indicates that your voice is muted (i.e., party on the other end cannot
hear you). Lights solid when your hands-free microphone is muted
and flashes when your handset is muted.
12
EXT Indicator
Lights when you are on a call and flashes when you hold a call.
13
ON/OFF Indicator
Lights when the ON/OFF key has been pressed.
14
REDIAL Key
Used to redial the last number dialed.
15
MUTE Key
Used to activate/deactivate the Mute function. When activated, the
party on the other end cannot hear you. (See item 11, MUTE
Indicator.)
16
AUTO Key
Used to access speed dialing or enter account codes.
17
ON/OFF Key
Used to make a call without lifting the handset or to turn the speaker
on and off.
18
FLASH Key
Used to end an outside call and to either restore outside dial tone or
switch to external dial tone status without hanging up the receiver.
19
VOLUME Key
Used to adjust the level of tones, background music, ringing, receiver
volume, and display contrast.
20
HOLD Key
Used to hold calls, to retrieve held calls, and to complete FF key
programming.
21
Microphone
Used to talk to another party without using the handset.
22
Speaker
Outputs tones and voice at your extension.
32 Chapter 2 - System Hardware
Large-Display Phone Features
No.
Feature
Description
1
Message Waiting Indicator
Indicates that you have a message.
2
Display
Displays information about the phone’s status, menus, and dialing
directories.
3
Soft Keys
Used to select menus, directories, speed dial numbers, and to access
call-handling features.
4
MSG Key
Used for calling back another telephone that has left a MessageWaiting; or to access voice messages.
5
CONF Key
Used to establish conference calls and to check Flexible Function
(FF) and one-touch key settings.
Chapter 2 - System Hardware 33
No.
Feature
Description
6
MENU Key
Used to return to the default Main Menu screen which contains the
following items:
• Personal Dial
• System Dial
• Extension
• Function System
• Function Ext
7
PREV Key
Used to return to the previous screen.
8
NEXT Key
Used to advance to the next screen.
9
PROG Key
Used to program FF and one-touch keys, to adjust ringer volume and
to send a flash signal. Depending on the setup of your system, may
also be used to transfer calls.
10
Flexible Function (FF) Keys
Used to access outside lines or to access system features.
11
DND/CF Indicator
Indicates that Do-Not-Disturb (DND) or Call Forwarding is set.
12
MUTE Indicator
Indicates that your voice is muted (i.e., party on the other end cannot
hear you). Lights solid when your hands-free microphone is muted
and flashes when your handset is muted.
13
14
EXT Indicator
Lights when you are on a call and flashes when you hold a call.
ON/OFF Indicator
Lights when the ON/OFF key has been pressed.
15
REDIAL Key
Used to redial the last number dialed.
16
MUTE Key
Used to activate/deactivate the Mute function. When activated, the
party on the other end cannot hear you. (See item 12, MUTE
Indicator.)
17
AUTO Key
Used to access speed dialing or enter account codes.
18
ON/OFF Key
Used to make a call without lifting the handset or to turn the speaker
on and off.
19
FLASH Key
Used to end an outside call and to either restore outside dial tone or
switch to external dial tone status without hanging up the receiver.
20
VOLUME Key
Used to adjust level of tones, background music, ringing, receiver
volume, and display contrast.
21
HOLD Key
Used to hold calls, to retrieve held calls, and to complete FF key
programming.
22
23
Microphone
Used to talk to another party without using the handset.
Speaker
Outputs tones and voice at your extension.
34 Chapter 2 - System Hardware
!"*$+
This chapter describes some of the most powerful, technologically advanced features inherent in the
DBS 576 that are available system-wide. The first part of this chapter highlights the most popular
features in alphabetical order. Following these highlights is a complete list of system features and the
DBS 576 versions to which they apply.
&
?566
!
Analog station ports can generate a positive disconnect (open loop) to devices that are attached
to it upon hang-up.
"
!
•
Allows quick disconnection from third-party voicemail or similar devices.
?65?6<:8*
!
Many systems are designed with multiple answering positions to handle the various call traffic
which exists within an organization. With this in mind, the DBS 576 was designed to allow
attendant groups to be set up to handle these calls. When “0” is dialed, the system will hunt
through a pre-established list of extensions to make sure the call is answered.
"
!
•
•
Relief for attendants is automatically built-in.
All calls will be answered.
#
!
•
Any organization that handles many calls throughout the working period
?85?9;6<5
!
The DBS 576 system provides three different modes of operation. We call them Day 1, Day 2
and Night mode. Each of these modes can have a different Attendant as well as different ringing
position assignments for extensions. The system can be programmed to automatically switch in
and out of any one of these modes at a preset time each day. Weekends, holidays, and other
special days can also be programmed with their own separate modes.
"
!
•
Enables the system’s ringing and dialing capabilities to change automatically when
the mode is switched.
Chapter 3 - System Features 35
#
!
•
•
•
Lines that need to be switched over to an answering machine or voicemail system
after-hours
Lines that require toll restrictions after-hours so unauthorized personnel cannot dial
long distance
Different mode for lunchtime operation
?8?:846?:%
This feature enables the system to select the most appropriate route for an outgoing call (i.e., the
least expensive one). Working in conjunction with Toll Restriction Service (TRS), the call can also
be denied based on the TRS level for the station (or user) placing the call.
There are three levels of ARS, based on the number dialed after the ARS access code:
•
•
•
Direct Route Selection. The simplest form of ARS routing. Directly selects the trunk
group and (if programmed) modifies the dialed number by deleting some of the first
digits dialed, and/or adding digits to the beginning or end of the dialed number.
Route List Selection. A more complex routing method that includes up to 5
alternative levels of route selection.
Time List Selection. The most complex routing method that determines the
appropriate route list based on the day and time.
For “exceptions to the rule” such as holidays, up to 20 Special Days can be defined in
programming with their own separate ARS routing methods.
Codes can be defined in ARS programming for automatic adding to (or deleting from) the
beginning or end of a dialed phone number (the user won’t even know these Codes are being
dialed). For example, these Codes can insert a pause, or switch signaling to DTMF, or just tack
on additional digits that are needed by the CO.
Forced ARS (where the user must dial an ARS access code to be able to dial-out) can be
enabled/disabled via the Extension COS assignment.
"
!
•
•
•
Lets the customer (management) control the routing of outgoing calls by defining the
route to be selected.
Provides an effective means of cost control for expensive long-distance calls.
Provides greater security, as end-users don’t need to know the Itemized Codes or
Authorization Codes used to place calls to the CO.
?44:?>>:*:6<
!
Traffic data can be stored and printed for intercom calls, incoming trunk calls, and outgoing trunk
calls.
"
!
•
Information can be used to evaluate CO line usage and control costs.
?44:5
!
Caller Identification (CID) is an optional service offered by your local telephone company which
adds the following functions to a display phone:
36 Chapter 3 - System Features
LCD indication of caller information. Users can see caller information (both name and
number) displayed while the incoming call is ringing their extension. This includes ISDN
digital messaging through the D-channel, also known as ANI (Automatic Number
Identification).
Log of caller information. The Call Log keeps a record of the last 10 CID calls received at
an individual phone, and allows the user to view the Log and select from it to place a call.
Up to 20 phones per cabinet can have the Call Log feature.
SMDR recording. CID information can be sent to the RS232C serial port so that it can be
printed to a serial printer or call accounting system.
CID notice to CTI. CID information sent by the CO can be output to TAPI and other CTI
devices.
"
!
•
•
Allows users to handle calls more efficiently by knowing who is calling before they
answer.
Enables users to return calls that ring unanswered at their phones.
4?>: %::6
!
Specific feature restrictions can be placed on extensions or on trunks. There are up to 16
definable classes of service for extensions, and 16 more for trunks. If no COS is assigned, most
features are allowed.
"
!
•
Allows users to have telephones customized to their needs.
#
!
•
Users with Single Line Telephones (SLTs) or those who need to limit access to
various features on selected telephones
6>:66<
!
Any digital phone user can initiate a conference that includes from 2 to 7 other participants, who
can be either intercom phone users or outside parties. (NOTE: Optional equipment must be
installed in the DBS 576 cabinet to support more than 3 parties in a conference.) During a 3-party
conference, a digital intercom phone participant can establish a private conversation with one of
the other parties, then rejoin both to the conference. Since the system is digital, there is no
internal dB loss during a conference - but you can still program additional dB gain/loss settings
for conference calls.
"
!
•
•
Saves time and money associated with conferencing geographically-separated
employees, customers, etc.
Users can establish their own conference calls without auxiliary equipment.
*8:4*696<:?6%
!
For desktop computer-driven applications on a station-to-station basis, the Panasonic DBS 576
supports Microsoft’s Windows-based Telephone Application Programming Interface (TAPI). The
Chapter 3 - System Features 37
system also offers powerful computer/phone integrations for the Attendant position (via our PC
Attendant Console) as well as end-user phones (via our PC Phone). For more information
about these CTI applications, see Chapter 5 - Special Applications in this document.
"
!
•
Enables customers to operate more efficiently by taking advantage of the latest
telephone and computer convergence. These industries are coming together to offer
a more intelligent and streamlined way to do business.
#
!
•
•
Control and pull up information on your “on-screen” phone based on caller
information
Allows computer applications to control telephone operation
5??8:9
!
Data Security makes it possible to prevent interruptions on a phone. This feature is often used
when the phone is hooked up to a modem, but it could also be used for confidential or sensitive
calls. Data Security can be implemented for all phone usage, or it can apply only to outside line
use.
"
!
•
•
Ensures confidentiality on important calls.
Protects data transmissions from being interrupted or cut off.
#
!
•
•
Modem phones
Sensitive accounts (i.e., lawyers, doctors, etc.) where confidentiality is important
54?95:6<6<
!
An incoming or transferred call as well as intercom calls can be programmed to ring at a
secondary answering position if the call rings the primary answering position more than a
specified length of time. The call can be programmed to ring at one or more delay ringing
positions (including phones with BLF keys). This feature also works with Direct Inward Dialing
(DID) calls.
"
!
•
Ensures that a call does not go unanswered or ring for an extended period of time.
#
!
•
•
Any company that experiences short, temporary periods of high traffic and needs to
ensure that calls are answered
Backup support functions to cover void periods of the workday.
5?5:61?:59?%
!
Any number of CO lines can be assigned to DISA lines which after being accessed, will enable
the incoming caller to dial any extension within the system. Or, if the proper security code is
entered, the caller will be able to access outside lines. Remote programming can also be done
over these lines after entering a password.
38 Chapter 3 - System Features
"
!
•
•
Allows internal personnel to access the system without tying up the attendant or other
lines coming into the system.
Enables people away from the office to access T1, FX (Foreign Exchange), Network,
etc., to make long-distance calls using less expensive means.
#
!
•
Field sales people, repeat customers, etc.
56 :6<6<
!
Individual CO lines and stations can have their own unique ring pattern and frequency for
incoming calls, to distinguish them from other lines or phones. If no distinctive ringing is
assigned, the CO’s ring pattern will be heard.
"
!
•
Allows users to recognize the ring of their own individual telephones, or distinguish
between different types of incoming calls.
#
!
•
Companies with separate departments or large, open bullpen areas
>[email protected]?4*4?6
!
The DBS 576’s dial plan is flexible. This means that the system comes with a default set of
feature codes, which can be changed. (For example, the default Call Forward-All Calls feature
code is 721. But you can change it to 7, or 2#, or ***, or anything else between 1 and 4 digits
long.)
It also means that you can have two different sets of feature codes for each system, dividing
extensions into two different groups (for example, SLT phones can have a different set of feature
codes than digital extensions). Each extension can be assigned Dial Plan #1 or Dial Plan #2.
"
!
•
•
Analog and digital phones can each have a unique set of feature codes.
The 576 can be designed to match the current phone system’s feature numbering
plan, therefore minimizing training.
>[email protected]:6<6<?<66
!
Ringing assignment is completely flexible so any CO line can be assigned to ring at any station
with a line-appearance key. This ringing assignment can differ in Day 1, Day 2, and Night modes
depending on user requirements.
"
!
•
•
Assures coverage for outside lines, increasing customer satisfaction.
Allows for customization of the system in order to meet a wide variety of applications.
#
!
•
•
Any organization that is separated from main answering position
Departments that continue operations after receptionist switches system into Night
mode can continue to make and receive calls
Chapter 3 - System Features 39
B14:C6
!
If any phone is unintentionally left off-hook, the phone will emit a “howler” tone so someone
nearby will notice and hang it up. This feature can be enabled/disabled system-wide, and the
timer for it is also programmable.
"
!
•
Helps keep phones or trunk lines from being inadvertently tied up because someone
didn’t put the handset back in the cradle.
86<:8*
!
Calls can be automatically transferred to hunt groups, which consist of member positions #1 thru
#20 to which extensions can be assigned (for example, Extension 201 is Member #1, Extension
314 is Member #2, Extension 268 is Member #3, ... Extension 107 is Member #20). For each
hunt group, you can choose one of four different automatic hunting methods in programming:
Pilot Terminal hunting. When a call is directed to the pilot number of the hunt group,
Member #1 is tried first. Hunting proceeds forward through the sequential members to the
end of the hunt group. If Member #20 (last member) doesn’t answer, the call then returns to
Member #1 again, and the hunt cycle is repeated until a member answers the call.
Pilot Distributed hunting. When a call is directed to the pilot number of the hunt group, the
next sequential member after the member who received the last call, is tried first. Hunting
then proceeds forward from that member, through the sequential members to the end of the
hunt group. If Member #20 (last member) doesn’t answer, the call then goes to Member #1,
and hunting proceeds forward through the hunt group again. The hunting cycle (Member #1
thru Member #20) repeats until a member answers the call.
Circular hunting. This is for direct calls to member extensions (no pilot number involved).
Starting at the member extension receiving the call, hunting proceeds forward through the
sequential members to the end of the hunt group. If Member #20 (last member) doesn’t
answer, the call then goes to Member #1, and hunting proceeds forward through the hunt
group again. The hunting cycle (Member #1 thru Member #20) repeats until a member
answers the call.
Switchback hunting. This is also for direct calls to member extensions (no pilot number
involved). Starting at the member extension receiving the call, hunting proceeds forward
through the sequential members to the end of the hunt group. It then returns to the receiving
(originally called) member, and hunts backward through the members to the beginning of
the hunt group. Then it returns to the receiving member again, and hunts forward. This
return-forward/return-backward hunt cycle repeats until a member answers the call.
The number of hunt groups available depends on how many cabinets you specify in
programming (12 hunt groups per cabinet). Each hunt group can have its own unique
characteristics such as hunting method, no-answer timeout/destination, etc. In other words, via
programming you can control how long a Member will ring before the call moves to the next
Member, and also how long before (or whether) the call will be transferred out of the Hunt Group
to an extension or to another Hunt Group.
40 Chapter 3 - System Features
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•
•
Allows calls to be distributed among a group of extensions where a group of people
answer the same calls.
Voicemail systems use hunt groups to distribute calls.
#
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Customer service departments, sales & marketing divisions, technical support
groups, etc.
84*45:61?:55?455%?<66
!
This feature allows a DID number to ring on more than one telephone through the use of virtual
ports. Also, one telephone can have multiple DID numbers assigned to it.
"
!
•
Improves coverage of DID numbers and allows more flexibility in how an end-user
can program the numbers.
#
!
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Executive suites, travel agencies, answering services
:?44:
!
The DBS 576 is equipped with various system-wide and station-specific recall timers that help
direct unanswered (maybe forgotten) calls to someone who can answer them:
Start Recall from Hold or Park - how long a call will remain on hold before recalling
(ringing at) the extension, SLT, or Attendant that put it on hold or park hold. Each of these
destination types has its own separate recall timer in the system. Also, individual groups of
stations can be programmed to recall more quickly/slowly from their own calls on hold.
Start Recall from Transfer - the maximum amount of time a transferred call will ring
unanswered before it goes back to (starts ringing at) the phone that made the transfer.
Attendants have their own Transfer Recall Timer, separate from extensions and SLTs. Also,
individual groups of stations can have a quicker/slower timer for their own unanswered
transfers.
Recall Duration - how long a recall will ring before reverting to the default phone position
(usually the Attendant Group).
Reversion Duration - how long a reverted call rings the Attendant Group before being
disconnected (this can be set to “ring indefinitely”).
"
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•
Improves call handling efficiency and ensures that held/transferred calls will not be
lost or forgotten.
45:6<6<
!
This is a type of delayed ringing for CO line FF-keys. You can program a CO line to ring incoming
calls on certain phones first, then (if they remain unanswered) have them start ringing on other
phones that have an FF-key appearance for that line. You can enable/disable this feature on
individual extensions and individual trunks. You can also set a timer for determining when Slide
Ringing begins on the FF-keys.
Chapter 3 - System Features 41
"
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Provides delayed ringing for multiple line-appearance calls.
?6?<5?4::56<5:%
!
By attaching a serial printer to the RS232C port, a detailed record of all incoming and outgoing
calls, can be kept for future reference.
Through programming, the titles for each page can be removed to allow for connection to call
accounting services.
The following is an explanation concerning the output format and display contents for call data:
SMDR Output Data Format
Format #1
1
3
2
1
4
6
5
7
8 12
Format #2
1
2
3
4
5
6
7
8
1
9
1
10
11
12
Condition Code:
INCOMING CALLS:
Incoming Call
DID Incoming Call
Hold Incoming Call
Network Incoming Call
DISA Incoming Call
Transfer Incoming Call
OUTGOING CALLS:
Call Forward Outside
Hold Outgoing Call
LCR Outgoing Call
Outgoing (non-LCR) Call
Transfer Outgoing Call
Closed Numbering Outgoing Call
Abandoned Incoming Call
2
Call Start Time (Month/Day, Hour:Minute:Second)
3
Call Duration Time (Hours:Minutes:Seconds)
4
Trunk User No. (Internal Line No. 0 to 9999, or Trunk No. C1 to C576)
5
Trunk No. (1 to 576, or *1 to *576 when trunk is disconnected while the call is on hold)
6
Dialed No. (24 digits max., including 0-9, *, #. Hidden numbers will appear as * instead of digits.
Format #2 only: “I” precedes digits for incoming calls. Security/Access Codes will not appear as
dialed digits.)
42 Chapter 3 - System Features
7
Account Codes (Unverified: 10 digits max., or Verified: either first 4 digits, or Code Pgming Table
No. V100-V500)
8
DISA Security Code (Pgming Table No. D001-D016)
9
Caller Data (Format #2 only)
10
ISDN Charge Data (Format #2 only -- Not Used/for future use)
11
Call Ringing Duration (Format #2 only; includes abandoned calls)
12
Carriage Return Line Feed
NOTE: Centrex and PBX codes, DISA security codes, and ARS access codes will not appear as
dialed digits.
If the Caller ID Feature is installed and enabled, “Private” will appear for calls with restricted
Caller ID display. “Out of Area” will appear for long-distance calls that do not provide Caller ID
information.
"
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•
•
•
•
Provides accounting management tool for allocation of telephone expenses.
Identifies areas for system or feature upgrade.
Provides customer with record of telephone usage which can be used in making
budgetary and planning forecasts.
Prevents telephone abuse and misuse by identifying unauthorized outgoing calls.
Provides personnel evaluation tool to measure amount of employee’s time spent on
the telephone.
#
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Customers whose operation requires call tracking capabilities (e.g., lawyers,
consultants, etc.)
9*55?46<5%
!
The system can store up to 800 SSD bin numbers that can be accessed by any user. Selected
users can program the SSDs on their extension phones (if their phones are enabled for it in
programming).
The phone numbers stored inside the SSD bins can be up to 24 digits in length. End-users can
“chain” up to 6 SSDs together inside a PSD (Personal Speed Dial) bin, to handle phone numbers
that are longer than 24 digits. Also, the system can be set to automatically access a trunk group
whenever an SSD is dialed (so you won’t have to program trunk access into the SSD bins).
On a proprietary telephone, an SSD number can be dialed by pressing a pre-programmed
Flexible Feature (FF) key, or by pressing “Auto” and dialing the SSD bin number (00-79 or 000799). Or, on display phones, the user can display an SSD Index that shows a list of current SSDs
in the system, and press the soft key next to the desired SSD to dial it automatically.
Individual phones can be programmed to display (or not display) the actual phone number being
outpulsed for the SSD.
The DBS 576 can be programmed so that SSDs will override any toll restrictions that would
normally apply.
Chapter 3 - System Features 43
"
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•
•
Saves time and increases productivity by allowing the user to use abbreviated dialing
to access frequently-called numbers.
Provides a way for users to store frequently-used feature codes into SSD bins for
easy, one-touch feature activation.
#
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General business environment where many people call the same locations or
customers
44::6: :%
!
TRS lets you control user access to outside lines on a per-station and per-line basis. It can be
combined with ARS to block calls based on the number dialed, the outside line used, the
extension phone used, the time of day (via Day, Night and Night 2 modes), and/or the day of the
week/month/year.
A TRS Class can be assigned to each extension and trunk. Up to 50 different TRS Classes
are available.
Each TRS Class is then assigned to a TRS Level. It is this Level that is used as the basis for
allowing/restricting calls.
There are 10 TRS Levels available. Level 0 denies all calls. Levels 1-8 can be partially
restrictive per assignments. Level 9 allows all calls.
TRS can restrict the number of digits dialed (1-20 digits, or no limit).
TRS can restrict the use of SSDs for outdialing, based on TRS Class assignments. Either all
SSDs or a range of them can be restricted.
TRS can also restrict the dialing of
The same phone can have different TRS restrictions during Day and Night modes.
* and #, again based on TRS Class assignments.
"
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•
•
Controls toll calling expenses by allowing the customer to define an individual
station’s capability to use outside CO line groups.
Prevents toll calling abuse by providing automatic blocking of calls placed to
restricted phone numbers.
1?436<:
!
A user can use his or her calling privileges at another extension by entering a 4-digit (0-9) ID
code. This enables the other extension to temporarily have CO line access capabilities which are
defined by the Toll Restriction Service (TRS) data of the user’s extension. When the user hangs
up the telephone, the extension returns to its original TRS type. This allows a user to make a call
from a telephone that is normally restricted, such as a warehouse phone or lobby phone.
NOTE: The Walking TRS code must be programmed at the user’s extension before it can be
entered at a different extension. The same code can be programmed on multiple extensions. The
entered code will show up on the SMDR report as: “Wnnnn” (W means Walking TRS code; nnnn
is the 4-digit code).
44 Chapter 3 - System Features
Since a phone can have a different TRS Class assignment during Day, Night and Night 2 modes,
the Walking TRS codes will follow these assignments. For example, long-distance calls can be
allowed on the phone during the day, but restricted at night.
"
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Allows a telephone to be restricted, but still allows certain users to override the
restriction.
#
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Warehouse telephones, waiting area, etc.
"'(&
System Feature
Notes
Alarm Ringing
to alert other users of unanswered calls
Alarm Tone
to alert the user of a lengthy CO call
Analog (AEC) Disconnect Signal
for quick-disconnect from 3rd-party Voice Mail systems
Analog Device Compatibility
Attendant Group
up to 20 phones per Att.Group; each system mode (Day1,
Day2, and Night) has its own Att.Group
Auto Day/Night Mode
system automatically switches modes at preset times
Automatic Route Selection (ARS)
least cost routing
Automatic Trunk-to-Trunk Transfer
automatically connect two outside calls together
Background Music (BGM) / Music-on-Hold
(MOH) Separation
a different music source for each
Battery Backup
can support the phone system for up to 30 minutes at a time
Behind PBX/Centrex Compatibility
BLF Ringing
FF-keys can be programmed to represent other extensions
Building Block Configuration
up to 6 cabinets per system
Built-In 2-Way Voice Mail
with 2-way call recording/storing capability
Built-In ACD
basic Automatic Call Distribution functions
Call Progress Tones
dial tone, busy tone, ringback tone, error tone, confirmation
tone, splash tone
Caller ID
LCD Display, Call Log, CTI, SMDR
(available on display phones only)
Centralized Attendant
one Attendant position for all extensions in a tie-line network
Centralized Voice Mail
one VM system serving multiple PBXs in a tie-line network
Class of Service (COS)
CO/Tie-Line feature, Extension feature
Extension-to-Extension and Trunk-to-Trunk restriction
Closed Numbering
for networking systems together
CO Trunk Interface
DID, E&M Wink-Start, Ground-Start, ISDN BRI and PRI,
Loop Start, T-1
Computer Telephony Integration (CTI)
Capability
Conferencing
TAPI, PC Phone, PC Attendant
3-party to 8-party conferences, including up to 7 outside lines;
2-party private conversations during a conference
Chapter 3 - System Features 45
System Feature
Notes
Data Security
for SLT devices
Delayed Ring
separate controls for Day/Night Modes
Digital Pad Settings for Volume Adjustment
dB volume adjustments between different connections
DID/DNIS (Direct Inward Dial/
Dialed Number Identification Service)
delayed ringing, direct to Voice Mail, multiple-ringing, name
display, night ringing assignments
DISA (Direct Inward System Access)
Outside callers dialing-in on a DISA trunk can use internal
features such as paging, transfer, outside-line access, etc.
Up to 16 DISA Security Codes can be assigned for outsideline access, each Code with its own TRS Class of Service.
Distinctive Ringing
for both individual CO lines and stations
Door Box Connection
CO connection
Doorphone
Visitors at a locked outside door can call a user, who can open
the door by dialing a code on the desktop phone.
Flexible Numbering
1-4 digits in Extension Nos.; changeable Feature Access
Codes
Flexible Station Functions
(available on large-display phones only)
Free Slot Configuration
most cards can be installed in any flexible slot
Hot Line
up to 20 phones can be programmed to automatically call
another extension or SSD when the user goes off-hook
Howler Tone
an alarm for abnormally long off-hook/dial-tone conditions
Hunt Groups
Pilot No.; Circular/Distributed/Switchback/Terminal hunting;
Attendant Hunt Groups; Extension Hunt Groups
ISDN (Integrated Services Digital Network)
T-point/S-point BRI and PRI
Maintenance
local and remote
MCO Tenant Groups
trunk groups can be assigned to different phone areas within
the same system, for outside-line access and incoming calls
Memory Backup
on-site or via remote computer
Multiple Ringing
the same trunk call ringing on multiple phones via DSS/BLF
keys, CO/MCO keys, and Directory Numbers (up to 3 PDNs
and 3 NPDNs per phone)
MOH (Music-On-Hold)
external and internal sources
Non-Blocking Architecture
all extensions/lines available for use at the same time
Page Zones
up to 5 external/10 internal page zones per system;
UNA calls over paging system (all or per-zone)
PC Based Programming
PC Customized Tool (proprietary)
Port/Channel Close (“Station Lockout”)
trunk/extension ports can be disabled for use
Power Fail Transfer
Up to 4 SLT phones can automatically receive dial tone from a
trunk line in the event of a power failure.
Power-On Maintenance
for extensions and trunks
Privacy
includes Privacy Release
Private Networking (E&M)
two or more PBXs in different locations, connected together in
a tie-line network
Program Data Output
for maintenance/troubleshooting
Recall Timers
system-wide or station-specific
46 Chapter 3 - System Features
System Feature
Notes
Slide Ringing
delayed ringing for FF-key line appearances
Soft Key Operation
(available on display phones only)
Speed Dialing (SSDs/PSDs)
2-digit or 3-digit SSD codes (up to 80 or 800 per system);
2-digit PSD codes (up to 20 per phone)
Station Message Detail Recording (SMDR)
includes abandoned calls
Station Name Assignment
up to 10 characters each
System Fault Recording
Bus Monitor; storing/printout via programming
System Speed Dial (SSD)
up to 800 SSDs per system; name assignments for display
phones; toll restriction override
T-1 Networking
T-1 point-to-point private networks (E&M)
Tandem Connection
E&M and T-1
Telephone Programming
(available on display phones only)
TRS (Toll Restriction Service)
Outgoing calls can be allowed/blocked based on the path
(originating ext.-to-seized-trunk) and dialed digits.
Traffic Measurement
trunk (separate inbound/outbound) and intercom call traffic;
30-minute interval storing/printout via programming
Trunk Groups
inbound and outbound; up to 99 groups per system; 96
members/cabinet in each group; MCO trunk group chaining
Trunk Name Assignment
(available on display phones only)
UNA (Universal Night Answer)
incoming calls ringing over the paging system
Virtual Ports
for multiple ringing, floating park, etc.
Voice Mail Integration
built-in and 3rd-party analog/digital
Walking TRS
codes for overriding TRS on a phone
Chapter 3 - System Features 47
!",+
This chapter describes the many features that end-users can perform on DBS 576 station phones.
Some of the most popular functions are highlighted below. A complete list of Station Features is
included at the end of this chapter.
&
?865?*?49
!
This feature works with Station Message Detail Recording (SMDR). During a phone call, a
station user can silently enter an accounting or client billing code. The entered Code will display
on the phone’s LCD as it’s dialed, so the user can tell it’s being registered. Subsequent SMDR
reports will show the Code dialed for each call.
There are two different types of account codes you can use in the DBS 576:
Non-Verified Account Codes: Codes that aren’t checked by the system for validity; the user
can enter anything from 1-10 digits long. Individual phones can be programmed to accept
forced Account Codes (the user must enter a code for every call) or voluntary Account Codes
(the user can enter a code, but doesn’t have to, for each call).
Non-Verified Account Codes can be assigned to incoming and/or outgoing calls. For incoming
calls, the user can enter the Code anytime during the call. For outgoing calls, the user either
enters the Code before accessing an outside line (for forced Codes), or anytime during the
call (for voluntary Codes).
Verified Account Codes: Codes entered by phone users that must match a code of up to 10
digits that has been preprogrammed into an Account Code Table. If the dialed Code doesn’t
have a matching entry in the Table, the user gets fast-busy and is unable to place the call.
These codes can also be either forced or voluntary. You can program these codes with their
own Toll Restriction Service (TRS) Class assignment so that, when entered, they will override
the extension’s TRS Class (which would normally be used to allow/restrict the call).
"
!
•
•
•
•
Provides a way to allocate telephone expenses (outgoing calls) to specific clients/
departments as a cost accounting tool.
Doesn’t limit the expense allocation by phone; the Account Codes are specific to the
phone users, not to the phones.
Displays the entered Account Code on the phone’s LCD, allowing the user to verify it
immediately.
Provides record-keeping confidentiality by allowing the user to enter the Account
Code while the call is in progress, without interrupting the conversation or showing
any other indication to the outside party.
48 Chapter 4 - Station Features
#
!
•
•
Customers who need to track outgoing calls so they can bill clients such as lawyers,
accountants, etc.
Customers who allocate phone call expenses by project
?4?::6<6<
!
If an incoming trunk call rings unanswered for a (programmable) period of time, the call’s ringing
pattern and dB level changes automatically so users can tell which calls have been ringing
longer. You can program the pattern of the ringing. You can also enable this feature on some
trunks, and disable it on others.
"
!
•
Users can distinguish between calls that have been ringing longer than others.
#
!
•
Noisy office environments; heavy call traffic
?4?:6>:46<9?44
!
If a user is on a phone call for a long time, an alarm tone sounds intermittently in the handset
receiver. This feature can be turned on/off system-wide in programming. If you turn it on, you can
also enable/disable individual phones and trunks for it, as well as programming the amount of
time before the alarm goes off.
"
!
•
The DBS 576 can automatically monitor call duration, and let users know when
they’ve been on a phone call too long.
?8!:*?5?46<
!
If a user places an outside phone call and gets a busy tone, he/she can stay on the line and
press REDIAL. The DBS 576 will automatically send a Flash signal, redial the call, and wait to
detect busy tone on the line (note: this doesn’t work on E&M tie-lines or ground-start trunks). If
the line is still busy, the system will try again and again, at programmable intervals, until one of
the following happens (whichever occurs first): 1) the called party answers; 2) the user hangs up;
or 3) the system tries 14 more times.
You can turn this feature on/off for individual extensions, and also enable/disable it on individual
trunks. You can also program the amount of time the system waits to detect busy or answer, as
well as the interval between redial attempts.
"
!
•
An automatic feature that helps phone users save time and reduce dialing errors.
?3<:8658<%
!
Users can set their phones to play Background Music on-speaker while the phone is idle. If the
phone receives a call, or the user goes off-hook, BGM will go away until the phone becomes idle
Chapter 4 - Station Features 49
again. BGM can be turned off by dialing the same code that turned it on. BGM can have a
different sound source than Music-On-Hold (MOH) (what callers hear when they get put on hold).
#
!
•
One sound source for employees (BGM, typically music), another for callers (MOH,
such as recorded advertisements).
89 ::5B?:<!6C%
!
An extension user can barge into a call on another extension, whether it’s an outside or intercom
call. Phones set to Do-Not-Disturb (DND) can also be barged into; see DO NOT DISTURB for
more information.
When a barge-in occurs, a 3-party conference call is created; all three parties can hear each
other and talk to each other. There are two ways to barge-in on a call:
Extension Busy Override, where the user dials the extension, gets busy tone, and dials a
code to barge-in.
CO Key Busy Override, where the user presses the lit CO line key on his/her phone that
represents the call in progress.
You can program the DBS 576 to send an alert tone to all parties when the barge-in occurs. You
can also allow/block the phone’s ability to perform this feature based on the phone’s Class of
Service assignment (see CLASS OF SERVICE RESTRICTION in Chapter 3 - System Features
for more information).
"
!
•
•
Allows operators, secretaries, bosses, etc. to interrupt calls in progress with urgent
information or other calls that need to be answered.
Provides a way to establish a 3-party conference between two users and an outside
party, or between three users.
?4458:?65*4?9
!
The length of a call in progress (minutes and seconds) is tracked and displayed on the phone’s
LCD.
"
!
•
Users can tell how long they’ve been on a call -- and what the SMDR report is going
to show for that call.
?44>:1?:56<
!
Call Forwarding allows users to automatically send their calls to another extension, to an outside
line, or to voicemail. There are several different types of call forwarding that can be set:
All Calls
If Busy
If No Answer
If Busy or No Answer
Call Forward/Outside
50 Chapter 4 - Station Features
All types can be set or cancelled manually by the phone user (you can allow/disallow this ability
for groups of users in programming). Most types can also be programmed on a permanent basis.
The user can also clear the phone of all of its Call Forward and DND settings with a single code.
Users can also set/clear Call Forward settings on other extensions from their own phones. (This
can all be allowed/disallowed in programming.) The DBS 576 also provides timers in
programming for ringing duration before and after call forwarding.
"
!
•
•
Provides a way to pick up calls for absent personnel who are not part of a call
coverage group.
Allows for integration of Voice Mail systems.
#
!
•
•
Sales, marketing, customer service, etc.
Companies using Automated Attendant and/or Voice Mail
?44*?:3
!
This feature is often used with Paging. It’s a type of transfer that doesn’t involve the phone
ringing; you simply “move” the call to another location. There are three types of Call Park:
System Park. Also known as Park Orbit or “Floating” Park. Users can park the call to an
orbit (ie., Virtual port), and page the person to pick up the call from any extension by dialing
a Park Pickup code and the orbit number.
Remote Park. The call can be parked onto another (physical) extension, when the user
wants to walk over to another desk and conduct the call from there.
Station Park. The call can be parked on a user’s phone, and retrieved from another phone.
If the parked call isn’t picked up within a programmable timeout, it will return to (begin ringing) the
original extension again.
"
!
•
•
Better call handling capabilities.
When a party cannot be reached at his/her phone, a user can “park” the call and
page the party to pick up the call.
?44*3!8*
!
Phone users can pick up calls ringing on another (single) extension, other (multiple-ringing)
extensions, in an Extension Group, on a specific trunk, or in an MCO Trunk Group. Almost any
type of call can be picked up, including DID/DISA calls, network calls, and voice intercom calls.
"
!
•
Allows phone users to pick up calls, no matter where they’re ringing, without leaving
their workstations.
#
!
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•
•
Customers who need call coverage for unattended stations
Organizations with department structure
Customers who presently have a key system (1A2) operating behind a PABX to
provide group pick-up capability
Chapter 4 - Station Features 51
?44?3:D8
!
A phone can alert the user when another, busy extension becomes free. Say Extension “A” calls
Extension “B” who is busy. “A” can dial a Callback Request code, hang up, and concentrate on
other things. When “B” becomes free, “A” will ring. When the “A” user picks up the handset, the
“A” phone will automatically ring the “B” phone. (Or, “A” can change their mind and cancel the
Callback Request.)
"
!
•
The user doesn’t have to keep redialing a busy extension; the phone does all the work.
?*!6?441?6<%
!
You can program phones to be able to “camp-on” calls to other extensions. This in effect
“queues” the call onto a busy extension. On phones that are programmed for Automatic CampOn, put the call on hold, dial the extension to transfer the call to, and hang up. For Manual
Camp-On, users dial a Camp-On code before hanging up. The busy extension will receive a
splash tone on-speaker (this tone can be turned on/off in programming).
To pick up a camped-on call, either hang up from the current call and then go off-hook again, or
put the current call on hold. You’ll be automatically connected to the caller.
"
!
•
Users only have to call a busy extension once. They don’t have to wait for the station
to become free, or interrupt the current call, to transfer a waiting call to it.
#
!
•
•
Any user who wants to be notified of another call, without the current caller being
aware of it
Attendants who don’t have time to wait for extensions to become free before
transferring calls to them
5!6!58:565%
!
DND enables station users to stop all transferred intercom and CO calls from ringing their
station, but still be able to make outgoing calls. Anyone who calls the DND station will hear a
distinctive busy signal. But individual phones can be programmed with the ability to override
DND settings on other phones. The DND On/Off code can be programmed into an FF-key; the
user simply presses the key to activate DND (key LED will be lit red), or turn it off (key LED will
extinguish).
"
!
•
Enables a user to quickly and easily initiate privacy for important meetings, etc.
5*!!5><6?46 :6
!
While on a DP (dial pulse) trunk, a user can switch to DTMF (dual tone multi-frequency) signaling
by pressing the * or # key. DTMF signaling is required whenever additional digits are dialed after
connecting to an automated answering system such as Voice Mail, Auto Attendant, etc.
52 Chapter 4 - Station Features
You can program the DBS 576 to automatically change DP to DTMF tones based on incoming
and outgoing timer programming for each trunk.
"
!
•
Doesn’t limit users to certain trunks whenever they have to dial additional digits.
#
!
•
Users dialing into a Voice Mail or Auto-Attendant system on a DP trunk. They’ll need
to switch to DTMF signaling to select Voice Mail options by dialing numbers on the
phone when prompted. (for example, they’ll hear: “To reach Sales, press 1. To reach
Purchasing, press 2.”)
5;4>39
!
With the Direct Station Select/Busy Lamp Field feature, a phone’s FF-key can be programmed to
represent another extension. The FF-key can be programmed to do one of the following:
Monitor the extension’s current status. The DSS/BLF key will be lit red when the
extension it represents is currently busy. It’ll flash when there’s an incoming call ringing to
that extension. Or, it’ll be blank (unlit) while the extension is idle.
Call the extension. Just press the (unlit) DSS/BLF key to ring the extension or transfer a
call to it. No pressing Hold, no dialing the extension number, no transfer codes. Just press
the DSS/BLF key.
Immediate-ring the extension’s calls to your phone. The DSS/BLF key will flash and
your phone will ring at exactly the same time the extension is ringing. Just pick up the
handset to connect to the caller. (Or, press the flashing DSS/BLF key if the phone isn’t
ringing.)
Delay-ring the extension’s calls to your phone. After a programmable period of time,
your phone will start ringing for the extension’s unanswered calls. Pick up the handset to
answer the call.
"
!
•
•
Users can monitor calls to other extensions, and answer them if no one else does.
Users can transfer calls to an extension simply by pressing the DSS/BLF key for it.
#
!
•
Receptionists, secretaries, operators -- anyone who needs a quick and simple way to
get calls to, and receive them from, other extensions
58?4!4:45
!
Each LED key has dual colors underneath. Red is a busy CO line and green is the CO line you
are speaking on. These dual colors are utilized to indicate busy or DND stations.
"
!
•
•
Lets users know what CO line they’re talking on; especially useful for calls on hold.
Helps users monitor the status of stations (if the key is being used as a DSS/BLF).
#
!
•
•
Systems that are designed as “squared,” and multiple lines appear on telephones
Boss/Secretary applications
Chapter 4 - Station Features 53
>[email protected]>?8:39B>>!39C%
!
Every FF-key on a telephone can be programmed by the end-user for a variety of one-touch
features. The following is a list of some of those features:
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•
•
Flexibility to custom-configure a telephone to suit the individual user’s needs.
Easy one-touch feature access, instead of having to remember (and dial) codes.
?65!>:?61:?3
!
Station users receiving an intercom call can answer a Voice call on-speaker, without picking up
the handset or otherwise touching the phone. Individual phones can be initially set for Voice
calling via the Extension COS (Class of Service) assignment in programming. Extensions can
also be individually enabled or disabled for Send Voice Calls and Receive Voice Calls (again, via
the Extension COS assignment). If a user begins a Tone call, he/she can switch to Voice calling
by dialing “1” or pressing a programmed key. A “splash” tone alerting the called party of the onspeaker condition can be enabled/disabled system-wide.
"
!
•
Users can answer intercom calls without touching the phone.
?5?*?49
!
A proprietary phone’s FF-key can be programmed for activating/deactivating Headset Mode on
the phone. When it’s activated (FF-key LED is lit red), all audio for the phone (including the
speaker) is switched to the Headset jack, and the “RELEASE” and “ANSWER” buttons replace
handset on/off-hook functions.
During Headset Mode, headset users can activate Zip Mode (automatic answer of the next
incoming call); the user will hear a short notification tone (double-beep) before connecting to the
caller. Also, individual phones can be programmed to lower the dial-tone volume when the
headset user accesses an outside line.
"
!
•
Increases user efficiency by allowing headset operation from any proprietary
telephone, eliminating the need to lift or hang up the handset.
#
!
•
Attendant position, customer service, etc.
54 Chapter 4 - Station Features
45
!
With its variable Call Holding features, the DBS 576 lets you control who can pick up a call on
hold:
System Hold: Anyone can retrieve the held call from any phone.
Exclusive Hold: Only the person who put the call on hold can retrieve it.
Station Park Hold: Users can “park” a call at any phone (effectively putting it on hold
there), and retrieve it when they’re ready.
Floating Hold: A kind of System Park where the user can transfer the call to a Floating
Hold key, and any phone with that key (set according to a programmable dial plan) can pick
up the call.
Brokers Hold: A user can toggle between two calls by pressing HOLD (one call is current,
the other is on hold).
"
!
•
•
You can limit the number of people who can pick up a call on hold.
You can allow anyone to be able to pick it up, no matter where it’s put on hold.
5?4*?5
!
A user can simply walk up to a digital phone and start dialing without picking up the handset. The
call immediately switches to the phone’s speaker, and the entire call can be conducted on it. Of
course, the user can pick up the handset anytime to take the call off-speaker.
This feature can be enabled/disabled on individual extensions in programming. There is no
limitation on the number of digital phones that can have Hot Dial Pad. It’ll work whenever the
phone is idle, has another call on hold, or is receiving a page.
"
!
•
Calls can be initiated hands-free (no handset required).
#
!
•
•
Fast-paced environments
Emergency-dial situations
46
!
When somebody lifts the handset, the phone automatically dials a preassigned extension or
speed-dial number. (The user doesn’t dial any digits.)
#
!
•
Lobby areas, elevators, etc. (for example, a sign above the phone that reads “For
assistance, pick up the phone”)
Chapter 4 - Station Features 55
!?61:
!
With Meet-Me Answer, a user can answer a page from any extension without having to run to a
certain phone. All the user has to do is pick up the handset on the nearest phone, and dial the
universal Meet-Me Answer Code (the default Code is ##) to connect to the initiator of the page.
"
!
•
•
Users can answer their calls from any phone in the building.
Attendants don’t have to chase people down to relay important messages.
?<!1?6<;?44?3
!
This is similar to Call Waiting. The difference is, the called party isn’t as obligated to call you back
when they get off the phone. The Message-Waiting LED will blink on the called party’s phone,
and its LCD will also indicate the Message-Waiting callback request. The called party can go offhook and press the MSG key to call you back. Or, he/she can ignore it. (The indications won’t go
away, but they won’t interrupt anything else from happening on the phone, either.)
"
!
•
A more polite, less urgent way to ask someone to call you back, when they get a
minute.
#
!
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Voice Mail. Whenever users get a new message in their mailbox, this is how the
phone lets them know.
8
!
Mute is often used as an alternative to putting a caller on hold. Say a station user is on a call. The
boss walks up and start silently mouthing words to the user. Instead of putting the caller on hold,
the user can press an FF-key programmed for Mute, to block audio to the outside party (or, if the
call is on-speaker, press the MUTE button). The user can still hear the outside party. But the
outside party can’t hear the user. Or the boss, who can now speak freely. The user can reestablish audio by pressing the FF-key or MUTE button again.
"
!
•
There is no indication to the outside party (other than silence) that he/she can’t hear
the station user anymore.
6??<66
!
The DBS 576 lets you create a more user-friendly, personalized system by allowing various
name assignments that will display on phone LCDs. You can assign names to:
CO Lines
DID/DNIS Numbers
Extensions
Extension Index
Personal Speed Dial (PSD) Codes
System Speed Dial (SSD) Codes
56 Chapter 4 - Station Features
SSD Index
"
!
•
Lets users look up a phone number by name, and have the phone dial it
automatically.
#
!
•
Executive suites, doctors offices, travel agencies
>>!36:6<
!
With Off-Hook Monitoring, a call can be conducted through the handset and on-speaker at the
same time. After lifting the handset and placing/answering a call, the user can press the ON/OFF
key to “share” the call on-speaker. The outside party can be heard both in the handset receiver
and through the speaker. But the outside party can hear the user only if he/she is talking into the
handset. (The spf microphone in the phone’s speaker won’t transmit.) NOTE: This feature isn’t
available during Headset Mode.
"
!
•
Others nearby (such as Supervisors) can listen in on a call without conferencing-in.
>>!3<6?46<
!
This applies to calls with multiple-line appearances (those calls that ring on multiple phones). OffHook Signaling sends a tone to a busy extension to indicate that another CO call has arrived.
Off-Hook Signaling applies to direct calls, Automatic Camp-Ons, and Manual Camp-Ons.
"
!
•
The user (especially the Attendant) knows when a second or third call is ringing in.
>>!3 ?6686 ?%
!
This is a type of barge-in that doesn’t include the outside party. A station user calls a busy
extension and wants to break in. So he/she dials a code, and tells the busy extension of the
important message. The busy extension user can (if desired) press a preprogrammed OHVA key
to mute conversation to the outside party, and connect to the user who’s trying to relay the
message. In the meantime, the outside party doesn’t hear what’s going on behind-the-scenes. To
resume normal conversation with the outside party (and disconnect from the extension that
broke in), press the OHVA key again.
"
!
•
•
Allows more flexibility for users who want to be alerted that there are other calls or
important messages waiting, without putting the outside caller on hold.
Confidentiality.
#
!
•
•
Boss/Secretary relationship
Any office environment
Chapter 4 - Station Features 57
6!35?46<
!
With this feature, station users can dial out without picking up the handset, by pressing the ON/
OFF key and then dialing the number. They’ll hear everything -- dial tones, DTMF signals, talk,
etc. -- through the phone speaker. To take the call off speaker, just lift the handset.
"
!
•
•
Easier dialing.
Hands-free phone conversations on speakerphones.
6!839
!
DBS 576 phones have several different types of keys that can be programmed to execute
features or store frequently-dialed numbers. Instead of dialing a series of digits, the user can just
press the key. There are FF-keys (with LEDs that flash red or green, indicating certain features
or phone status), Labeled Keys (that perform a specific function such as Hold, Flash, Mute,
etc.), Soft Keys (surrounding the phone’s LCD, that execute the feature name that’s displayed
on the LCD), and One-Touch Feature Keys (solid one-touch keys, not available on some
phones, that store additional feature codes or frequently-dialed numbers).
"
!
•
Gives users many one-touch options for performing features such as CO line access,
camp-ons, barge-ins, etc.
*?<6<
!
The DBS 576 allows users to make both internal pages (heard on phone speakers) and external
pages (heard over a loudspeaker system). Users can respond to pages for calls on hold with
Meet-Me Answer. You can create up to 10 different internal and 5 different external paging
zones, and an extension can belong to more than one of them. Paging Override settings are also
available.
"
!
•
•
Improves operating efficiency by providing dial access to paging equipment and to
stations in designated paging zones.
Improves customer satisfaction by facilitating a faster response to callers on hold.
*:46*:>:6
!
A phone can be programmed to automatically access an MCO trunk when the user goes offhook or presses ON/OFF.
#
!
•
Users who need instant access to an outside line.
58 Chapter 4 - Station Features
:6<6<46*:>:6
!
This feature gives station users the ability to answer a ringing incoming call simply by lifting the
handset or pressing ON/OFF. If this feature is disabled on the phone, the user must press the
flashing CO line key to answer the call.
"
!
•
Users can pick up calls quickly.
#
!
•
Easier access to ringing calls
>39 ?:?45
!
Soft Key Variable Mode allows Small-Display phone users to access frequently-used features
through their soft keys, while the phone is in different call states such as during intercom call,
during CO dial tone, during a trunk call, and during busy tone (after calling a busy extension).
"
!
•
•
Provides easy feature access via customized phone keys.
Displays the feature name next to the soft key during the call state in which it’s
available.
*55?46<
!
Users can program any of their one-touch keys for speed-dialing. There’s Personal Speed Dial
codes which can be different on each extension (up to 20 PSDs per phone). There’s also
System Speed Dial codes (up to 800) that can be used by everyone. Some of the wonderful
things you can do with these speed-dial codes in programming:
Set individual extensions to be able to override TRS restrictions with SSD numbers.
Chain SSDs and PSDs together (useful for entering account codes, navigating through
automated answering machines, etc.).
Divide the SSDs into blocks and assign them to different phone areas.
Set the system to automatically select a trunk whenever an SSD or PSD is dialed.
"
!
•
Saves time and increases productivity by allowing one-touch dialing of frequentlycalled numbers, or one-touch feature activation.
:?6>:
!
The DBS 576’s Transfer feature allows station users to transfer their outside line or inter-station
calls without attendant intervention. Transferring calls can be either supervised by the user (who
waits for the third party to answer, then announces the call before transferring it) or unsupervised
(user hangs up before the third party answers). If the third party doesn’t pick up, the call will
return to the extension that originated the transfer. If that extension doesn’t answer it either, the
call will revert to the Attendant Group.
Chapter 4 - Station Features 59
"
!
•
Provides efficient, user-friendly call handling capabilities.
1?436<:
!
By entering a Walking TRS (Toll Restriction Service) code on any phone, a station user can
temporarily have access to the less-restrictive call capabilities of his/her own phone. For
example, the user can walk over to another phone that is set to restrict long-distance calls, pick
up the handset and dial his/her Walking TRS code (which is associated with the user’s own
phone), and be able to make a long-distance call. When the user hangs up, the phone will return
to its original TRS setting.
"
!
•
Allows a telephone to be restricted, but still allows certain users to override the
restrictions.
#
!
•
Warehouse phones, waiting areas, etc.
"'(&
Station Feature
Notes
Absence Messages
users can set their phones to send one of 10 preprogrammed
messages, which will appear on other phones that try to call
when the user is absent
Account Codes
10-digit forced or voluntary; 4-digit verified or unverified
Alarm Ringing (phone)
ring pattern changes for unanswered calls
Alarm Ringing (handset)
beep heard by user for a lengthy call
Auto Busy Redial
phone will automatically redial a busy number
Background Music
users can turn BGM off/on on their own phone speakers
BLF Keys
4 modes for representing another ext.
Busy Override (“Barge-In”)
creates a 3-party conference
Callback Request
Users can set their phones to ring when another busy
extension becomes available.
Call Duration Display
displays the running time duration of a call in progress
Call Forwarding
All Calls, Busy, No-Answer, Outside; Destination/Source
Display; Set/Clear on another extension
Call Park
Users can put a call on hold at another phone.
Call Pickup
Direct; Group; Multiple-Line Appearance
Caller ID Log
up to 20 phones/cabinet; up to 10 entries/phone
Camp-On
both automatic and manual
Conferencing
digital phone users can initiate 3-party to 8-party conferences,
including up to 7 outside lines; 2-party private conversations
during a conference
Dial Tone Shut-Off
Dial tone can be muted.
Direct CO Line Access
Users can select a specific trunk to make an outgoing call.
Direct CO Line Answer
Users can select a specific trunk to answer an incoming call.
60 Chapter 4 - Station Features
Station Feature
Notes
Directory Number Keys
for handling multiple calls simultaneously on the same phone;
up to 3 PDNs and 3 NPDNs per phone (plus a direct call
ringing in on the “EXT” LED)
DSS/72 (Direct Station Select/72-key) Module can be used with any digital station phone
Directory Display & Dial
Extension, PSD, SSD directories
Display
call status, called party, calling party, date/time
Distinctive Ringing
for individual CO lines and stations
Do Not Disturb
set/clear on own ext. or another ext.
DP-to-DTMF Signal Conversion
Dial-pulse signaling can be switched to DTMF, either manually
or automatically.
DSS/BLF Keys
4 modes for representing another ext.
Dual-Color LEDs
for easier detection of call status/priority
Extension Directory
Users can toggle through a displayed Directory of extensions,
and press a soft key to select & call the extension.
EM/24 (Extension Module/24-Key)
attachable to any keyphone; provides 24 extra FF-keys
Flash
for toggling between 2 calls on an SLT phone, or seizing
another trunk line without hanging up
Flexible Feature Keys
with dual-colored LEDs; can program executable codes for
one-touch feature access
Floating Park Hold and Retrieve
Anyone can pick up a call on Floating Hold.
Hands-Free Answerback
voice calling; intercom calls are established through the
phone’s speaker (don’t have to lift handset)
Hands-Free Operation
Press ON/OFF to put a call on speaker, then hang up and
conduct the call over the speaker.
Headset Operation
user-activated; automatic answer; dial-tone muting
Hold
Brokers, Exclusive, Floating, System
Hot Dial Pad
dial without lifting handset
Hot Line
lift handset (no dialing) - the phone automatically dials a preprogrammed number
Interactive Screens
(available on large-display phones only)
Intercom Calling
Tone, Voice
Key Bank Hold
on DSS/72s
Line Appearances
the same trunk line “appears” (via FF-key) on multiple phones
MCO Line Preference
press ON/OFF to seize an MCO trunk
MCO Trunk Access
access an MCO trunk group to make an outside call; the
system decides which trunk in the group will be used
Meet-Me Answer
answer an intercom page from any phone
Message Waiting/Callback
send a Message-Waiting signal to another phone; dial a code
to automatically callback the Message-Waiting sender
Mute
block audio to the outside party (Tone Calling only)
Name Assignments
Extension, Trunk, SSD, PSD, DID/DNIS, Extension Index,
SSD Index
Chapter 4 - Station Features 61
Station Feature
Notes
Off-Hook Monitoring
press ON/OFF to put an outside caller on speaker, and
continue to conduct the call through the handset (outside
caller can only hear through the handset)
Off-Hook Signaling
phone “beeps” to alert user of another incoming call
Off-Hook Voice Announce
intercom calls on speaker; originate and receive
On-Hook Dialing
via ON/OFF key, or Hot Dial Pad
One-Touch Keys
for feature access/execution
Paging
internal receive; internal/external access; UNA pickup
Personal Speed Dial (PSD)
up to 20 PSDs per phone; Directory; Name Assignment
(7 char.)
Prime Line Preference
(“Hot Line”) Go off-hook; system automatically dials a
preprogrammed extension number or SSD code.
Redial Last Number
Press the REDIAL key to automatically call the last dialed no.
Ringing Line Preference
Go off-hook to answer an incoming call (don’t have to also
press a key).
Soft Key Variable Mode
(available on small-display phones only) Access another set of
features by switching to Variable Mode.
Speakerphone
(available on speakerphones only)
Speed-Dialing
System (SSD); Personal (PSD); SSD/PSD chaining
Station Callback Display
(available on display phones only)
Station Function List
(available on large-display phones only)
Station Lockout
users can temporarily change their phone’s TRS Class to
restrict others from placing outside calls on it
Step Calling
after calling a busy extension, users can dial only the last digit
of the next extension to transfer to it
System Speed Dial (SSD)
up to 800 SSDs per system; SSD Directory; SSD Name
Assignment (up to 16 char.)
Text Messages
during Call Waiting/OHVA or Camp-On, a user can send one
of 10 pre-programmed messages that will display on the called
extension
Time & Date Display
(available on display phones only)
Timed Reminder
phone issues an alarm tone at a pre-set time
Transfer
screened (transfer/wait for answer) and unscreened (transfer/
hang up)
Trunk Queuing
(for direct trunk access and MCO-1) Users can “queue” (wait
in line) for a trunk to become available.
Trunk-to-Trunk Connection
connect two outside calls together
Voice Mail Transfer Key
transfer calls to someone’s voice mailbox
Voice Recognition
requires Adapter Kit for each phone
Volume Control
handset; monitor (speaker); ringing
Walking TRS
codes for overriding TRS on a phone
Zip Mode
automatically answer next incoming call during Headset Mode
62 Chapter 4 - Station Features
!"-
The DBS 576 is designed to accommodate a wide variety of features as described throughout this
document. However, this powerful phone system is also designed to support fast-emerging
technological trends and specialized 3rd-party product integrations. Listed below are some examples.
) Companies with two or more offices can benefit from the DBS 576’s powerful networking features by
establishing private phone connections between the sites. Typically, companies with multiple sites
have a high level of call traffic between them, resulting in astronomical phone bills if they’re using the
public switching network (COs). In a private network, however, the company pays a fixed rental fee for
the private lines, regardless of how often they are used. In fact, the more they’re used, the more
money the company saves. A private network also provides other benefits, such as increased
efficiency by allowing the user to dial an extension number instead of a long-distance number.
The DBS 576 can provide networking features such as:
Network Call Transfers. Allows a call at an extension to be transferred to an extension in
another network PBX.
Network Extension Calling. Allows you to reach an extension on another DBS 576. Based on
the number you dial, the DBS 576 network routes the call automatically.
Network Paging. Allows users on one DBS 576 system to page on another DBS 576, when the
appropriate Class of Service allows.
Network Call Routing (“Closed Numbering”). Allows multiple systems that are interconnected
in a network, to direct calls to a specific tie line based on the number dialed (the call does not
leave the network). This allows intercom calls to be conducted between locations that would
normally be considered long-distance calling.
Tandem Connection. Allows calls over network tie lines to be automatically routed to another
PBX, out to the public network, or to internal extensions. The tandem relay function increases
network efficiency via automatic routing methods between multiple PBXs, thus reducing the
number of tie lines needed.
Centralized Attendant. Via tie-line routing, operator calls and associated operator functions
(paging, transfer, reversion for unanswered calls) are performed from one Attendant position in
the network.
Centralized Voice Mail. One voice mail system, installed in one of the network PBXs, serves all
extensions in the network. The functions needed for voice mail operation (Call Forwarding to the
user’s mailbox, Priority Message-Waiting to indicate the mailbox message on the user’s phone,
and MSG ID Notification for accessing the mailbox and retrieving messages) are simply
programmed to be routed over the tie lines.
These powerful networking functions are facilitated by the following DBS 576 hardware connections:
E&M Tie Lines. Multiple DBS 576 sites can be connected over leased voice lines.
T-1 Interface. Multiple sites (called “nodes”) can be tied together through network trunk lines, so
that (for example) when one site closes for the day, another node across the country can pick up
their calls. Network users can also turn a long-distance call into a local one, by accessing
another (long-distance) node and then dialing the (local) number.
Chapter 5 - Special Applications 63
*+*,
CTI technology ties computers and phone systems together, allowing phone users to combine the
advantages of both technologies for fast, accurate, effective response to incoming callers. It’s a
powerful tool for increasing customer satisfaction, which in turn increases sales for the company that
has CTI built into their phone system. For example:
Customer information could be automatically displayed on a Customer Representative’s
computer screen, based on the caller’s phone number.
A computer-based phone directory could be used to look up a phone number, and select it onscreen to automatically place the call.
PBX features such as call transfers, pickups, forwarding, etc. could be executed by clicking on a
computer icon or responding to a screen prompt (no more trying to remember a feature access
code or sequence).
Panasonic is constantly developing new, more powerful CTI applications to work with the DBS 576.
The following describes the CTI products that are currently available.
**6
Our PC Phone is effectively a “Super-Executive Keyphone” which is designed to replace an
extension phone. We have redesigned our telephone circuit cards to fit within a PC. Software allows
us to replicate the dial pad, LCDs, and keys of the phone which are modeled after the popular “LargeScreen Display” telephone.
Comprised of a PC card (installed inside the computer), application software, and various connecting
items (leads, handset, headset, etc.), the PC Phone connects to a DBS 576 extension port and
provides a sophisticated “on-screen” phone for the end-user.
PC Phone Connectivity
DIGITAL KEYPHONE
DBS 576 PHONE SYSTEM
DIGITAL EXTENSION PORTS
DIGITAL KEYPHONE
DIGITAL EXTENSION PORTS
MULTIMEDIA
SPEAKER
MULTIMEDIA
SPEAKER
PC COMPUTER
HEADSET
64 Chapter 5 - Special Applications
HANDSET
MOUSE
Here’s just a few of the many features and benefits that come with the PC Phone:
Flexible configuration. It’s easily configured by size or by features, to provide a simple interface
that the end-user can customize to his/her exact requirements.
Easy to use. DBS 576 features are easily selected via on-screen menus, tool bars, and
programmable keys, without the need to consult a user guide.
Online help. An easy-to-search help facility is available that describes all PC Phone features.
Directory. An unlimited database of contacts that can be searched by name, address, etc.,
allowing easy dialing of internal or external calls.
Caller ID. End-users can identify incoming callers by the number they’re calling from (if the CO
supports Caller ID functionality).
Call logging. The PC Phone can record and report every incoming and outgoing call with time,
date, duration, calling/called name from directory, etc.
Compatibility with other applications. The PC Phone comes with a TAPI middleware software
package which allows connectivity with many TAPI-compatible software applications such as
ACT!, Goldmine, and Maximizer, to name a few.
).#-#74+#-#".8&+%&"#
• CPC-96, CPC-288, or CPC-576 (all versions)
• an 80486 or compatible processor, running at 33 MHz or higher
• 8MB of RAM
• 1.44MB (3-1/2”) floppy disk drive
• Microsoft Windows 95 or Windows NT Version 3.51
• Windows-compatible mouse
• 1 spare ISA expansion slot
*?65?664
The PC Attendant Console is for the receptionist/operator position. It is designed to replace the
DSS/72 console & keyphone combination that’s commonly used as the Attendant.
PC Attendant Console Connectivity
DBS 576 PHONE SYSTEM
PC COMPUTER
(up to 4 added DSS ports)
DSS #1 PORT
KEYPHONE PORT
HEADSET
HANDSET
MOUSE
Chapter 5 - Special Applications 65
This product is offered in two capacities: a 2-port solution (equivalent to one 24-key phone with one
DSS/72 console) which is capable of monitoring up to 96 ports; and a 6-port solution (equivalent to
one 24-key phone with five DSS/72 consoles) which supports a maximum of 384 ports.
In addition to providing all the features of a PC Phone, the PC Attendant Console will also offer:
Flexible, scalable Busy Lamp Field (BLF). One Console can display up to 384 BLFs.
Line prioritization. The PC Attendant Console can assign priorities to incoming calls
independent and separate from DBS 576 priorities.
Reporting. The PC Attendant Console can produce graphical and text reports on system and
operator performance.
).#-#74+#-#".8&+#"* "&".&!#59'
. -# .%&"#
• CPC-96, CPC-288, or CPC-576 (all versions)
• an 80486 or compatible processor, running at 33 MHz or higher
• 8MB of RAM
• 1.44MB (3-1/2”) floppy disk drive
• Microsoft Windows 95 or Windows NT Version 3.51
• Windows-compatible mouse
• 1 spare ISA expansion slot
).#-#74+#-#".8&+#"* "&".&!#51:2
• CPC-96, CPC-288, or CPC-576 (all versions)
• an 80486 or compatible processor, running at 33 MHz or higher
• 8MB of RAM
• 1.44MB (3-1/2”) floppy disk drive
• Microsoft Windows Version 3.1x (using Win 32s), Windows 95, or Windows NT Version 3.51
• Windows-compatible mouse
• 3 spare ISA expansion slots
-
With the DBS 576, Voice Mail can either be built-in (installed and programmed internally) or external
(a third-party application hooked up to the phone system). Both are explained below.
84!6 ?41$!1?9?44::56<
The DBS 576’s Built-In Voice Mail option provides simplified Voice Mail functionality. Hardware for this
option is installed inside the DBS 576 cabinet, and it is customized in system programming.
Each Built-In Voice Mail system supports up to 248 private extension mailboxes, plus another 6 for
general use. Up to 16 users can simultaneously access a single Voice Mail system. A multiple-cabinet
system can support up to 4 Voice Mail systems (minimum 4-cabinet configuration).
These are some of the functions of Built-In Voice Mail:
Extensions can be automatically assigned mailboxes (the mailbox number is the same as the
extension number).
66 Chapter 5 - Special Applications
General-use mailboxes can be set up.
Basic functions of Auto Attendant and backup call answering can be programmed.
Messages can be “broadcast” (copied) to multiple extensions.
Calls can be evenly distributed to different mailboxes during auto-answer mode.
2-way call recording can be performed. A recording can be either automatically or manually
stored as a message in any mailbox.
1-digit intercom dialing can be used during Voice Mail service (for example, the caller wants to
transfer himself to another extension after leaving a message).
Automatic notification of a mailbox message to an outside pager or phone number can be
programmed.
$#080 &".8&+4!"&0# !
•
•
•
Maximum Number of Mailboxes: 254
Maximum Message Storage Time: 40 hours
Voice Ports: up to 16
*?6? !!*?6?6E5<?4 ?49
PanaVOICE is an external PC-based Voice Mail system offered by Panasonic. PanaVOICE is fully
digital (connects to DBS 576 digital ports), and comes in an integrated and non-integrated version.
The integrated version provides improved messaging via the API port (Message-Waiting indication,
constant message count on display phones, visual menus on Large-display phones). See your
PanaVOICE documentation for further details.
:5!*?:9 ?48**:
The DBS 576 also provides features for external Voice Mail products from a third-party vendor. Some
of these features are explained below.
NOTE: The fact that the DBS 576 offers these features does NOT guarantee that all features offered
by the third-party Voice Mail manufacturer will work with the DBS 576.
(
!
Users can program any one-touch key on their phones to transfer to a mailbox without waiting for
the Voice Mail system to answer. Two Transfer Keys are available. One can be used for external
transfers to greetings, and the other for external transfers without greetings.
"
!
•
Calls can be transferred to a personal mailbox faster, with fewer buttons to press.
(
!
Large-Display phone users can program the MSG key to retrieve their Voice Mail messages.
"
!
•
The MSG key is already labeled; it’s simple to remember and simple to press.
Chapter 5 - Special Applications 67
(
!
Allows a user to program any one-touch key on the phone to automatically dial Voice Mail. The
dial number for Voice Mail along with the user’s password can be stored under the key. If this
feature is programmed on an FF-key or DSS key, the key will flash red when a new message is
left in your voice mailbox. This key can also be used by the Attendant to transfer a caller into a
specific person’s mailbox, by hitting the Voice Mail key and the DSS key for that person.
"
!
•
Allows a station user to have a larger message waiting lamp for Voice Mail and a
quicker way to retrieve messages from Voice Mail.
!
The DBS 576 can be programmed to send an answer supervision signal to a 3rd-party Voice
Mail or Auto Attendant system, when the extension user answers a call. (Voice Mail doesn’t wait
for the ringing to stop before releasing the call.)
"
!
•
•
Voice Mail releases calls to the extension more quickly.
The one-touch access and flashing key serves as an excellent tool for prompt voice
mail interaction.
!
DID numbers can be assigned to ring directly to a voice mailbox that is not associated with a
physical station. When the Voice Mail answers the DID call, automatic digits can be sent to route
the call to a specific personal mailbox.
"
!
•
Station equipment doesn’t have to be used for routing incoming DID calls to specific
mailboxes.
!
When your extension is forwarded to Voice Mail, this feature sends a string of digits when Voice
Mail answers. This enables the outside caller to skip the Voice Mail main greeting, forwarding
directly to a personal mailbox. Any combination of digits 0-9, pause, and # (maximum 16) can
be programmed to make this feature work, depending on what the Voice Mail manufacturer
requires.
*
"
!
•
Outside callers are not inconvenienced by having to dial extra digits to reach a
personal greeting.
!
Analog station ports can generate a positive disconnect (open loop) to devices that are attached
to them upon hang-up.
"
!
•
Sending this signal allows quick disconnection from third-party Voice Mail or similar
devices.
68 Chapter 5 - Special Applications
(+(,
ACD provides efficient presentation, handling, and management of incoming calls for phone systems
that experience heavy call traffic. Calls can be evenly (or fairly) distributed to different groups of
specialized users, called “agents.” And call traffic data can be sent to a PC computer or printer
through the DBS 576’s RS232C serial port.
84!6?5
Panasonic’s Built-In ACD offers low-cost, easy installation, programming, and operation of ACD
functionality. Some of the strong points of this product are:
One-vendor solution. There is only one place you have to call - Panasonic - to support and
service your ACD. Saves time and eliminates miscommunication.
Easy installation. This is a card-type product. All you have to do is insert the unit into the DBS
576 cabinet, and enter a few program settings for it. You don’t need to wire any cable or install
any awkward, extra equipment.
Simple operation. Agents can use our Large-LCD phones to handle calls efficiently. Agent
features can be performed simply by following the prompts displayed on the LCD.
Easy programming and flexibility. Use a Large-LCD phone to enter the DBS 576
programming mode, and go to one area of settings specifically for ACD. No special equipment or
complicated programming is required.
Powerful ACD functionality. Incoming calls can be routed to the first available agent, or
transferred to Voice Mail. Supervisors can instantly access the current status of all agents. MIS
reports can be generated.
The 576 ACD software can be designed to efficiently handle incoming calls to a group of phones,
especially when the entire group is busy. At this point, the caller will be directed to a recording
asking the caller to hold, then sent to a Music-On-Hold source until an agent becomes available.
These processing steps are totally flexible and can be changed easily by the supervisor at any
time. Utilizing the Large-Screen Display phone, the supervisor can edit the existing script and
change the routing. For example, perhaps the office is closed as a result of weather conditions.
At this point, the supervisor can edit the script and record a special greeting for incoming callers.
This type of quick programmability will greatly increase customer satisfaction.
Reporting. Of course, reports are crucial for the group’s activities. These reports can give you
enough information to make intelligent staffing decisions. Unlike most of the competition, the
DBS 576 ACD system comes complete with reporting capabilities standard! Choose from
individual agent activity by week, day, etc., or choose an entire group.
$#080 &".8&+4!"
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Maximum no. of ACD Units per System: 2 (in a 2+ cabinet configuration)
Agent Groups per ACD Unit: 3
Agent IDs per Group: 64
Maximum Agent IDs per ACD Unit: 64
Number of Agents Simultaneously Logged In: 32
Supervisor IDs per Group: 1
Supervisor IDs per ACD Unit: 6
Voice Ports per Group: 4
Voice Ports per ACD Unit: 4
Music Ports: 1 (on main unit/external MOH source)
MIS Monitor Ports: 1 (RS232C 9600bps)
Guidance Length: 1-96 seconds (changeable)
Number of Guidance Messages: 1-6 (changeable)
Total Guidance Recording Length: 96 seconds for 6 messages
Chapter 5 - Special Applications 69
!"
This chapter provides detailed lists of all system specifications in an easy-to-follow table format.
Note: The following specifications are subject to change without notice.
#
Power Supply
Equipment
Specification/Requirements
All DBS 576 Cabinets
120 volts AC + 10% 60 Hz
Primary Power Input @ AC:
AC Frequency:
Watts per cabinet (continuous):
Wats for 6-cabinet system (continuous):
85 to 138 volts AC
50/60 Hz
360 watts
2,160 watts
Maximum Peak AC Input Current 1 cabinet:
2 cabinets:
3 cabinets:
4 cabinets:
5 cabinets:
6 cabinets:
3.3 amps
6.6 amps
9.9 amps
13.2 amps
16.5 amps
19.8 amps
DC Voltage Output Specification:
–24 volts DC (–26.0 to –27.6 volts DC)
+5 volts DC (+4.9 to +5.3 volts DC)
AEC (8-circuit card that supports single-line devices
such as rotary and DTMF standard phones; FAX
machines; dictation equipment; etc.) Ring Voltage:
Ringing Capability:
150 volts p-p
2.0 REN per circuit
Traffic Rating Characteristics:
6 ACS per station system-wide
DBS 576 key telephones
3 watts maximum (powered from the DBS 576)
Battery Backup
Equipment
Specification
Battery Pack: (Part No. VB-44025)
Capacity (with maximum traffic):
30 minutes
Battery Charger Characteristics Charger:
Nominal Voltage:
Battery Discharge Cut-Off Voltage:
Floating charge
27.2 volts
21.0 + 0.3 volts DC
70 Chapter 6 - Specifications
#
Temperature and Humidity Requirements for System Operation (excluding Built-In Voice Mail)
Environmental Conditions
Requirements
Temperature
32 to 104 degrees F (0 to 40 degrees C)
Relative Humidity
30% to 90% non-condensing
Storage Temperature
–4 to +140 degrees F (–20 to +60 degrees C)
Temperature and Humidity Requirements (Built-In Voice Mail operation only)
Environmental Conditions
Requirements
Temperature
41 to 95 degrees F (5 to 35 degrees C)
Relative Humidity
30% to 90% non-condensing
Dimensions and Weight for Single-Cabinet Systems and Telephones
Item
Base Cabinet
Expansion Cabinet
26 3/4” W x 10 7/8” D x 20 5/16” H
(including top panel)
26 3/4” W x 10 7/8” D x 17 2/16” H
(not including top panel)
Dimensions (H x W x D in inches)
Cabinet
Large-Display phone
4 1/8 x 7 3/8 x 9
Other key phones
3 3/4 x 7 3/8 x 9
DSLT
3 1/8 x 7 3/8 x 9 1/8
DSS/72
2 15/16 x 4 13/16 x 9 3/16
EM/24
2 15/16 x 2 3/8 x 9 3/16
Weight (lbs.)
Cabinet
approximately 44 lbs.
approximately 44 lbs.
Large-Display phone
2.3 lbs.
Other key phones
2.2 lbs.
DSLT
1.6 lbs.
DSS/72
1.2 lbs.
EM/24
.95 lbs.
Chapter 6 - Specifications 71
$
Line Capacities
System Resources
1 Cabinet
Ports (CO line or Station)
2 Cabinets 3 Cabinets 4 Cabinets 5 Cabinets 6 Cabinets
96
192
288
Speech Path Switching
(CO line/Station)
384
480
576
Nonblocking
Feature-Related Capacities
Maximum for
Resource
1 Cabinet
CPU Configuration
2 Cabinets 3 Cabinets 4 Cabinets 5 Cabinets 6 Cabinets
CPC-96
-----
-----
CPC-288
-----
-----
-----
-----
-----
-----
CPC-576
Interconnection Cabling
-----
1
2
3
4
5
Loop Start Trunks
96
192
288
384
480
576
Ground Start Trunks
96
192
288
384
480
576
T-point ISDN-BRI (channels)
48
96
144
192
240
288
T-point ISDN-PRI (8/16/24ch.) 3
6
9
12
15
18
DID (Trunks)
96
192
288
384
480
576
T1 (8/16/24) (Trunks)
3
6
9
12
15
18
E&M (Tie-Lines)
48
96
144
192
240
288
AEC (Extensions)
96
192
288
384
480
576
DEC (Extensions)
96
192
288
384
480
576
S-point ISDN-BRI (channels)
48
96
144
192
240
288
S-point ISDN-PRI (channels)
3
6
9
12
15
18
EM/24 Unit
96
192
288
384
480
576
DSS/72 Console
12
24
36
48
60
72
3-Party Conference (no card 8
required)
8
8
8
8
8
8-Party Conference (requires 4
1 CONF card per cabinet)
8
12
16
20
24
DTMF Unit
2
4
6
8
10
12
API Unit
1
2
3
4
5
6
Built-In ACD Unit
1
2
2
2
2
2
Built-In Voice Mail Unit
1
2
3
4
4
4
Traffic Condition
6 OHCS
Speech Pass
Time division PCM method
MCO Tenant Groups
12
24
36
48
60
72
MCO Trunk Groups
99
99
99
99
99
99
SSD Bins
800
800
800
800
800
800
PSD Bins
20
20
20
20
20
20
SSD/PSD String Length
24
24
24
24
24
24
SSD Name Length
16
16
16
16
16
16
72 Chapter 6 - Specifications
Maximum for
Resource
1 Cabinet
2 Cabinets 3 Cabinets 4 Cabinets 5 Cabinets 6 Cabinets
PSD Name Length
7
7
7
7
7
7
Trunk Name Length
10
10
10
10
10
10
Extension Name Length
10
10
10
10
10
10
Attendant Group
1
1
1
1
1
1
Attendant Group Members
20
20
20
20
20
20
Ext. Hunt Groups
12
24
36
48
60
72
Ext. Hunt Group Members
20
20
20
20
20
20
External Page Port
1
1
1
1
1
1
External Relay Control Port
5
5
5
5
5
5
Message Waiting Set (High
Priority) (per Ext.)
1
1
1
1
1
1
Message Waiting Set (Normal 4
Priority) (per Ext.)
4
4
4
4
4
Hot Dial Pad Extensions
(Digital)
96
192
288
384
480
576
Hot Lines
20
20
20
20
20
20
Virtual Ports
96
192
288
384
480
576
Extension COS
16
16
16
16
16
16
Trunk COS
16
16
16
16
16
16
TRS Class
50
50
50
50
50
50
ARS/TRS: Leading Digit
100
Strings (max. 10 digits/string)
100
100
100
100
100
ARS/TRS: Follow Digit
Strings (max. 8 digits/string)
500
500
500
500
500
500
ARS: Time List Tables
4
4
4
4
4
4
ARS: Time List Entries (per
Table)
50
50
50
50
50
50
ARS: Route List Paths
100
100
100
100
100
100
ARS: Digit Modify Strings
50
Authorization Codes (UK use) 8
50
50
50
50
50
8
8
8
8
8
DID/DNIS Tables
2
2
2
2
2
2
DID/DNIS Numbers (per
Table)
96
192
288
384
480
576
ISDN S-point DID Numbers
200
200
200
200
200
200
MSN Numbers
50
50
50
50
50
50
Closed Numbers
150
150
150
150
150
150
Tandem Exchange Numbers
50
50
50
50
50
50
Account Codes: Digit Length 10
10
10
10
10
10
Account Codes: Verified
500
500
500
500
500
500
Account Codes: Verified
Digits
4
4
4
4
4
4
Call Pickup Groups
12
24
36
48
60
72
Paging Groups
10
10
10
10
10
10
Paging Group Members
72
72
72
72
72
72
Chapter 6 - Specifications 73
Hardware Maximums
Maximum Quantity For
Part No.
Description
1
2
3
4
5
6
Cabinet Cabinets Cabinets Cabinets Cabinets Cabinets
Station Equipment
VB-44023
Switch Box
N/A
1
1
1
2
2
VB-44101
Voice Recognition Adaptor
96
192
288
384
480
576
VB-44210
16-key Standard Phone
96
192
288
384
480
576
VB-44220
22-key Standard Phone
96
192
288
384
480
576
VB-44223
22-key Small-Display Phone (2-line LCD)
96
192
288
384
480
576
VB-44224
22-key Small-Display Phone (2-line LCD) 96
with voice recognition capability
192
288
384
480
576
VB-44225
22-key Large-Display Phone (7-line LCD) 96
192
288
384
480
576
VB-44230
34-key Standard Phone
96
192
288
384
480
576
VB-44231
34-key Small-Display Phone (2-line LCD)
96
192
288
384
480
576
VB-44310
24-key Expansion Module (EM/24)
48
96
144
192
240
288
VB-44320
72-key DSS/BLF Module (DSS/72)
12
24
36
48
60
72
VB-44884
7 ft. handset cord
96
192
288
384
480
576
VB-44885
15 ft. handset cord
96
192
288
384
480
576
VB-44886
25 ft. handset cord
96
192
288
384
480
576
VB-44890
K-type handset
96
192
288
384
480
576
Common Equipment
VB-44181
SCC: service circuit card
1
1
1
1
1
1
VB-44410
CPC-96: call processor card
1
N/A
N/A
N/A
N/A
N/A
VB-444201 CPC-288: call processor card
1
1
1
N/A
N/A
N/A
VB-444202 TSW-288: time switch card
1
1
1
N/A
N/A
N/A
VB-444301 CPC-576: call processor card
1
1
1
1
1
1
VB-444302 TSW-576: time switch card
1
1
1
1
1
1
VB-44451
CBL: building-block expansion card
N/A
1
2
3
4
5
VB-44452
CBLDBS: connection cable card for DBS
(1 per DBS cabinet)
N/A
1
2
2
2
2
Telephone Company Interfaces
VB-43551
CID: Caller ID 8-circuit daughter board
12
24
36
48
60
72
VB-44460
SYNC: Sync Unit
1
1
1
1
1
1
VB-44510
LTRK/8: loop start trunk card (8-port)
12
24
36
48
60
72
VB-44511
LGTRK/8: loop-start/ground-start trunk
card (8-port)
12
24
36
48
60
72
VB-44512
Trunk MDF Interface
10
20
30
30
30
30
VB-44520
DID: Direct Inward Dial trunk card (8-port) 12
24
36
48
60
72
VB-44530
BRI: Basic Rate Interface card (T-point)
12
24
36
48
60
72
VB-44540
PRI: Primary Rate Interface card (T/Spoint)
3
6
9
12
15
18
VB-44550
T-1 Interface
3
6
9
12
15
18
VB-44560
E&M/4: E&M Tie Line trunk card (4-port)
12
24
36
42
60
72
74 Chapter 6 - Specifications
Maximum Quantity For
Part No.
Description
1
2
3
4
5
6
Cabinet Cabinets Cabinets Cabinets Cabinets Cabinets
Station Interfaces
VB-44110
MFR/8: DTMF signal receiver for 8 SLT
lines
1
2
3
4
5
6
VB-44610
DEC: digital extension card (8-port)
12
24
36
48
60
72
VB-44611
Extension MDF Interface
10
20
30
30
30
30
12
24
36
48
60
72
VB-446230 AEC: analog extension card (8-port)
VB-44630
BRI: Basic Rate Interface card (S-point)
12
24
36
48
60
72
VB-44540
PRI: Primary Rate Interface card (T/Spoint)
3
6
9
12
15
18
Optional Equipment
VB-43703
Power Failure Unit (4-line)
24
48
72
96
120
144
VB-44025
Built-in System Backup Battery Kit
(2 batteries per kit)
1
2
3
4
5
6
VB-44130
API: Application Processor Interface
1
2
3
4
5
6
VB-44140
Built-In ACD Unit
1
2
2
2
2
2
VB-44150
Voice processing card/8-port (VM only)
2
4
6
8
8
8
VB-44160
Voice processing card/4-port (VM/ACD)
2
4
6
8
9
10
VB-44170
Built-In VM Unit
1
2
3
4
4
4
VB-44330
PC Attendant Console 96
(1 Ext. + 1 DSS per Console unit)
12
24
36
48
60
72
VB-44331
PC Attendant Console 384
(1 Ext. + up to 5 DSSs per Console unit)
2
4
7
9
12
14
VB-44332
PC Phone
(1 Ext. per PC Phone unit)
96
192
288
384
480
576
(none)
PC Customize Tool
1
1
1
1
1
1
Note: These maximums are based on overall CO line capacities. They do not allow for CO lines used for outside lines.
Chapter 6 - Specifications 75
'
Maximum Cabling Distances
Loop Type Resistance
Key Telephone, EM/24
DSS/72
SLT
Resistance
40 Ohms
20 Ohms
100 Ohms
Doorphone (loop between the
DBS 576 and Doorphone
Adapters)
10 Ohms
Doorphone (loop between the
Doorphone Adapter and the
Doorphone)
10 Ohms
Cable Gauge (AWG)
Maximum Cabling Length in Feet
(distance from the DBS 576)
22
1239
24
779
26
490
22
619
24
330
26
245
22
3097
24
1948
26
1225
22
309
24
194
26
122
22
1239
24
779
26
490
NOTE: If a TAPI box or Voice Response Telephone Adapter is installed with the telephone, the measured resistance must be
less than 20 Ohms and the maximum cabling distance reduced in half compared to a standard key telephone.
76 Chapter 6 - Specifications
-!
Voice Path from Digital Keyphones to the DBS 576
Channel
Speed
Overall communications path
256 kbps
D-channel data
16 kbps
B-channel data
64 kbps
Data Communication Ports
Port
Serial Port 1
Maintenance (Built-in)
(Emergency)
Serial Port 2
Parameters
Interface:
RS232-C
Baud rate:
300, 600, 1200, 2400, 4800, 9600 Bps
Parity:
Even, odd, none
Stop bit length:
2 or 1
Data bit length:
7 or 8
Baud rate:
300
Stop bit length:
1
Data bit length:
8
Parity:
None
Interface:
RS232-C
Baud rate:
300, 600, 1200, 2400, 4800, 9600 Bps
Parity:
Even, odd, none
Stop bit length:
2 or 1
Data bit length:
7 or 8
Modem Speed Throughput
NOTE: The DBS 576 is capable of passing modem speeds up to 31,200 bps or less, depending on the
type and quality of the trunks and facilities used.
Modem Speed:
Protocol:
9,600 - 33,600 bps
ITU-T V.34
Error Control:
Data Compression:
Enabled (ITU-T V.42)
Enabled (ITU-T V.42bis)
Analog Ports
AEC to AEC in the same switch:
28,800 bps (maximum)
(Loss: 0 dB)
AEC to LS or GS Trunk in the same switch:
31,200 bps (maximum) - 16,800 bps (minimum)
(Loss: 0 - 17 dB, 24 AWG)
31,200 bps (maximum) - 21,000 bps (minimum)
(Loss: 0 - 17 dB, 24 AWG)
24,000 bps (maximum) - 9,600 bps (minimum)
(Loss: 0 - 17 dB, 24 AWG)
26,400 bps (maximum) - 14,400 bps (minimum)
(Loss: 0 - 17 dB, 24 AWG)
AEC to DID Trunk in the same switch:
AEC to E&M/2-Wire:
AEC to E&M/4-Wire:
Digital (ISDN) Ports
BRI to actual line:
26,400 bps (maximum)
T-BRI to S-BRI:
T-PRI to S-PRI:
28,800 bps (maximum)
28,800 bps (maximum)
Chapter 6 - Specifications 77
Signaling to CO
Item
Dial pulse
Specification
8 to 11 pulses per second
Break ratio
58% to 64%
Minimum pause
0.7 to 1.0 seconds
Trunk start signaling
Loop or ground start; E&M wink or immediate start
Transmission Specifications
Item
Impedance
Overload level
Insertion Loss
Specification
600 Ohms
600 Ohms
CO trunk to analog station
0 dB
Analog station to CO trunk
0 dB
CO trunk to digital station
0 dB
Digital station to CO trunk
0 dB
Digital station to digital station
6 dB
Digital station to analog station
6 dB
Analog station to digital station
6 dB
Analog station to analog station
6 dB
DTMF Frequencies
Digit
Frequency (Hz)
1
700 + 1200
2
700 + 1340
3
700 + 1480
4
760 + 1200
5
760 + 1340
6
760 + 1480
7
860 + 1200
8
860 + 1340
9
860 + 1480
0
940 + 1340
*
940 + 1200
#
940 + 1480
Panasonic Telephone Systems
See More
Panasonic Manuals
78 Chapter 6 - Specifications
www.voicesonic.com
Phone 877-289-2829
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