Control Server Quick Start Guide
QUICK START GUIDE: Control Server
What Ships in the Box
Important Safety Instructions
• Control Server hardware device.
• Composer CD-ROM (Windows).
• One Symetrix part number 12-0036
switching power supply which provides 12
VDC @ 3 amperes. NOTE: Power supply
will accept a 100-240 VAC input.
• This Quick Start Guide.
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What You Need to Provide
A Windows PC with 1 GHz or higher
processor and:
• Windows 7 or higher.
• 250 MB free storage space.
• 1280x1024 graphics capability.
• 16-bit or higher colors.
• CD-ROM drive or Internet connection.
• 512 MB or more of RAM as required by
your operating system.
• Network (Ethernet) interface.
• CAT5/6 cable or an existing Ethernet
network.
• Rack mount and surface mount kits sold separately.
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Composer, the Windows software that
configures Control Server hardware, includes
a help file which acts as a complete User’s
Guide for both hardware and software. If you
have questions beyond the scope of this
Quick Start Guide, contact our Customer
Support Group in the following ways:
7:00 am to 5:00 pm
Monday through Friday,
Pacific Time
Web:http://www.symetrix.co
Email:support@symetrix.co
Chat:
http://symetrix.casengo.com/vip/
Note: This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to part 15 of the FCC Rules. These
limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses
and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will
not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct
the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Modifications not expressly approved by the manufacturer could void the
user’s authority to operate the equipment under FCC rules.
Cet appariel numerique de la classe B respecte toutes les Exigences du
Reglement sur le materiel brouilleur du Canada.
www.symetrix.co | +1.425.778.7728
Heed all warnings.
TO REDUCE THE RISK OF FIRE OR
SHOCK DO NOT EXPOSE
WARNING: ELECTRIC
THIS EQUIPMENT TO RAIN OR MOISTURE
Follow all instructions.
Do not use this apparatus near water. This
apparatus shall not be exposed to dripping
or splashing and no objects filled with
liquids, such as vases, shall be placed on
the apparatus.
DE CHOC ELECTRIQUE
AVIS: RISQUE
NE PAS OUVRIR
SEE OWNERS MANUAL. VOIR CAHIER D’INSTRUCTIONS.
No user serviceable parts inside. Refer servicing to qualified service personnel.
Il ne se trouve a l’interieur aucune piece pourvant entre reparée l’usager.
S’adresser a un reparateur compétent.
G
The lightning flash with arrowhead
symbol within an equilateral triangle is
intended to alert the user of the presence
of uninsulated “dangerous voltage” within
the product’s enclosure that may be of
sufficient magnitude to constitute a risk of
electric shock to persons. The exclamation
point within an equilateral triangle is
intended to alert the user of the presence
of important operating and maintenance
(servicing) instructions in the literature
accompanying the product (i.e. this Quick
Start Guide).
G
CAUTION: To prevent electric shock, do
not use the polarized plug supplied with the
device with any extension cord, receptacle,
or other outlet unless the prongs can be
fully inserted.
G
Power Source: This Symetrix hardware
uses a universal input supply that
automatically adjusts to the applied
voltage. Ensure that your AC mains voltage
is somewhere between 100-240 VAC,
50-60 Hz. Use only the power cord and
connector specified for the product and
your operating locale. A protective ground
connection, by way of the grounding
conductor in the power cord, is essential
for safe operation. The appliance inlet and
coupler shall remain readily operable once
the apparatus has been installed.
G
User Serviceable Parts: There are no
user serviceable parts inside this Symetrix
product. In case of failure, customers
inside the U.S. should refer all servicing to
the Symetrix factory. Customers outside
the U.S. should refer all servicing to an
authorized Symetrix distributor. Distributor
contact information is available online at:
http://www.symetrix.co.
Clean only with dry cloth.
Do not block any ventilation openings.
Install only in accordance with the
manufacturer’s instructions.
Do not install near any heat sources such
as radiators, heat registers, stoves, or
other apparatus (including amplifiers) that
produce heat.
(
This apparatus shall be connected to
a mains socket outlet with a protective
earthing connection. Do not defeat
the safety purpose of the polarized or
grounding-type plug. A polarized plug has
two blades with one wider than the other.
A grounding type plug has two blades and
a third grounding prong. The wide blade
or the third prong are provided for your
safety. If the provided plug does not fit
into your outlet, consult an electrician for
replacement of the obsolete outlet.
BL
Ensure proper ESD control and grounding
when handling exposed I/O terminals.
BM
Protect the power cord from being walked
on or pinched particularly at plugs,
convenience receptacles, and the point
where they exit from the apparatus.
BN
Only use attachments/accessories
specified by the manufacturer.
BO
Use only with the cart, stand, tripod,
bracket, or table specified
by the manufacturer,
or sold with the
apparatus. When a cart is
used, use caution when
moving the cart/apparatus
combination to avoid injury from tip-over.
Tel:+1.425.778.7728
RISK OF ELECTRIC SHOCK
DO NOT OPEN
Keep these instructions.
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Getting Help
CAUTION
Read these instructions.
BP
Unplug this apparatus during lightning
storms or when unused for long periods of
time.
BQ
Refer all servicing to qualified service
personnel. Servicing is required when the
apparatus has been damaged in any way,
such as power-supply cord or plug cord
is damaged, liquid has been spilled or
objects have fallen into the apparatus, the
apparatus has been exposed to rain or
moisture, does not operate normally, or has
been dropped.
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QUICK START GUIDE: Control Server
Software Installation
Composer is the software that provides real-time set-up and
control of Control Server from a Win­dows PC environment.
Use one of the following procedures to install Composer on
your computer.
Connecting to Control Server from a host computer
on the same LAN
From the CD-ROM:
1.Insert the CD into your computer’s CD-ROM drive.
Both Control Server, and the host computer require the
following 3 items:
2.Open “My Computer”. The “My Computer” icon is
typically on your desktop or in the “Start” menu.
1.IP Address - The unique address of a node on a network.
3.Double click on your CD-ROM drive. This is typically drive
“D:\”. If your CD-ROM drive isn’t “D:\”, then substitute its
drive letter.
4.Double-click “Setup.exe”.
From the Symetrix web site (http://www.symetrix.co):
1.Download the Composer software installer from the
Symetrix web site.
2.Double-click on the file you just downloaded and follow
the on screen directions to install.
After installing the software, refer to the Help File for full
connection and configuration information.
About DHCP
Control Server boots with DHCP enabled by default. This
means that as soon as you connect it to a network, it will
look for a DHCP server in order to obtain an IP address. If
a DHCP server is present, Control Server will obtain an IP
address from it. This process may take several minutes. With
your PC attached to the same network, and thus getting its
IP address from the same DHCP server, all will be ready to
go.
When there is no DHCP server present to assign IP
addresses to either Control Server, or your PC, you may
need to configure your PC with a static IP in the range of
169.254.x.x with a Subnet Mask of 255.255.0.0 in order to
communicate with Control Server in a direct connect mode.
However, if your PC is using the default network settings,
it should also have automatically self-assigned a similar
private IP address in the range of 169.254.x.x, and if this is
the case, you should be able to connect to Control Server
directly.
www.symetrix.co | +1.425.778.7728
2.Subnet Mask - Configuration that defines which IP
Addresses are included in a particular subnet.
3.Default Gateway (optional) - The IP address of a device
that routes traffic from one subnet to another. (This is only
needed when the PC and Control Server are on different
subnets).
If you are adding Control Server to an existing network,
a network administrator will be able to provide the above
information or it may have been provided automatically by a
DHCP server. For security reasons, it is not recommended
to put Control Server directly on the Internet. If you do, a
network administrator or your Internet Service Provider can
provide the above information.
Network Setup
If your network does not have a DHCP server, Control
Server will not be able to obtain an IP address. While
waiting, Control Server will default to a private IP address
in the range of 169.254.x.x where x.x is the last four
alphanumeric characters of Control Server’s MAC address
(MAC address hex value is converted to decimal for IP
address). Control Server’s MAC address can be found on a
sticker on the bottom of the hardware.
Even if the PC’s default settings have been changed, Control
Server will try to establish communications by setting up
appropriate routing table entries to reach devices with
169.254.x.x addresses.
If you are on your own private network, directly or indirectly
connected to Control Server, you may allow Control Server
to choose an automatic IP address or you may choose to
assign it a static IP address. If you are building your own
separate network with static assigned addresses, you may
consider using an IP Address from one of the “Private-Use”
networks noted in RFC-1918:
1.172.16.0.0/12 = IP Addresses 172.16.0.1 through
172.31.254.254 and a Subnet Mask of 255.240.0.0
2.192.168.0.0/16 = IP Addresses 192.168.0.1 through
192.168.254.254 and a Subnet Mask of 255.255.0.0
3.10.0.0.0/8 = IP Addresses 10.0.0.1 through
10.254.254.254 and a Subnet Mask of 255.0.0.0
Connecting to Control Server through a Firewall/VPN
We have successfully tested control of Control Server
through a firewall and VPN, but are unable to guarantee
performance of these types of connections at this time.
Configuration instructions are specific to each firewall and
VPN, so specifics are not available. Additionally, wireless
communications are also not guaranteed, though they have
also been successfully tested.
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QUICK START GUIDE: Control Server
Configuring IP Parameters
Declaration of Conformity
Locating Hardware
- or -
- or -
↓
Discovery of, and connection to, Control Server
hardware is done with the Locate Hardware
dialog found under the Hardware menu or by
clicking the Locate Hardware icon in the tool bar
or on a particular Control Server unit itself.
IP Configuration with Composer
The Locate Hardware dialog will scan the
network and list available units. Select the Control Server
unit you wish to assign an IP address to and click the
Properties button. If you wish to assign Control Server a
static IP address, select “Use the following IP address”
and enter the appropriate IP Address, Subnet mask and
Gateway. Click OK when finished. Now, back in the locate
hardware dialog, ensure the Control Server device is
selected and click “Select Hardware Unit” to use this Control
Server hardware in your Site File. Close the Locate Hardware
dialog.
The RJ45 connectors labeled “ARC” are only for use
with the ARC series of remotes. DO NOT plug the ARC
connectors on Symetrix products into any other RJ45
connector. The “ARC” RJ45 connectors on Symetrix
products can carry up to 24 VDC / 0.75 A (class 2 wiring)
which can damage Ethernet circuitry.
ARC Pinout
The RJ45 jack distributes power and RS-485 data to one
or more ARC devices. Uses standard straight-through UTP
CAT5/6 cabling
ARC PORT PINOUT
1
2
3
4
5
6
7
8
1
2
3
4
5
6
7
8
1 • AUDIO (+)
2 • AUDIO (-)
3 • COMMON GROUND
4 • RS-485 DATA (A)
5 • RS-485 DATA (B)
6 • COMMON GROUND
7 • POWER (+V)
8 • POWER (+V)
1
2
Pair 2
3
4
5
Pair 1
6
7
8
Pair 4
Pair 3
Note: The ARC Audio line may be grounded at the
Symetrix rack-mount device and the ARC wall panel
to provide additional distance.
We, Symetrix Incorporated, 6408 216th St. SW,
Mountlake Terrace, Washington, USA, declare under our
sole responsibility that the product:
Symetrix Control Server
to which this declaration relates, is in conformity with the
following standards:
Safety: UL/CSA/EN 60065
EMC: FCC 15.107:2017, FCC 15.109:2017, ICES003:2017
CE Radio Equipment Directive (RED): EN 300 328
V2.1.1:2016, EN 301 489-17 v3.1.1:2017, EN 301
893 V2.1.1:2017, EN 55103-2:2009, EN 55032, EN
61000-4-5:2014, EN 61000-3-2:2014, RoHS (health/
environmental)
This device complies with Part 15 of the FCC Rules, and
Industry Canada RSS-310. Operation is subject the following
two conditions:
(1) This device may not cause interference, and
(2) This device must accept any interference received,
including interference that may cause undesired operation.
Changes or modifications not expressly approved by the
manufacturer could void the user’s authority to operate the
equipment.
This equipment has been tested and found to comply with
the limits for a Class A device.
Wireless (Wi-Fi) is disabled in Control Server, by default, but
if enabled, must be set to the country/region the unit will
operate in. This is mandatory for regulatory compliance!
FCC ID: N6C-SXPCEAN2
Canada 310
IC Number: 4908A-SXPCEAN2
Radio Make: Silex
Radio Model: SX-PCEAN2C
Intended Use (CE): Audio Processing and Control Equipment
The technical construction file is maintained at:
Symetrix, Inc.
6408 216th St. SW
Mountlake Terrace, WA, 98043 USA
The authorized representative located within the European
Community is:
World Marketing Associates
P.O. Box 100
St. Austell, Cornwall, PL26 6YU, U.K.
Date of issue: 10/18/2017
Place of issue: Mountlake Terrace, Washington, USA
Authorized signature:
3 Warning! Refer to the RJ45 Warning for compatibility
information.
The Symetrix ARC-PSe provides serial control and power
distribution over standard CAT5/6 cable for systems with more
than 4 ARCs, or, when any number of ARCs are located long
distances from a Symetrix DSP unit.
www.symetrix.co | +1.425.778.7728
Dane Butcher, President, Symetrix Incorporated.
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QUICK START GUIDE: Control Server
The Symetrix Limited Warranty
Buyer Responsibilities:
By using Symetrix products, the Buyer agrees to be bound by the terms of
this Symetrix Limited Warranty. Buyers should not use Symetrix products
until the terms of this warranty have been read.
Symetrix recommends the Buyer make backup copies of site files before
having a unit serviced. During service it is possible that the site file will be
erased. In such an event, Symetrix is not responsible for the loss or the time
it takes to reprogram the site file.
What is Covered by this Warranty:
Symetrix, Inc. expressly warrants that the product will be free from defects
in material and workmanship for three (3) years from the date the product is
shipped from the Symetrix factory. Symetrix’ obligations under this warranty
will be limited to repairing or replacing, at Symetrix’ option, the part or parts
of the product which prove defective in material or workmanship within the
warranty period provided that the Buyer gives Symetrix prompt notice of any
defect or failure and satisfactory proof thereof. Symetrix may, at its option,
require proof of the original date of purchase (copy of original authorized
Symetrix Dealer’s or Distributors invoice). Final determination of warranty
coverage lies solely with Symetrix. This Symetrix product is designed and
manufactured for use in professional audio systems and is not intended for
other usage. With respect to products purchased by consumers for personal,
family, or household use, Symetrix expressly disclaims all implied
warranties, including, but not limited to, warranties of merchantability
and fitness for a particular purpose. This limited warranty, with all terms,
conditions and disclaimers set forth herein, shall extend to the original
purchaser and anyone who ‑‑purchases the product within the specified
warranty period from an authorized Symetrix Dealer or Distributor. This limited
warranty gives the Buyer certain rights. The Buyer may have additional rights
provided by applicable law.
What is not Covered by this Warranty:
Legal Disclaimers and Exclusion of other
Warranties:
The foregoing warranties are in lieu of all other warranties, whether oral,
written, express, implied or statutory. Symetrix, Inc. expressly disclaims
any IMPLIED warranties, including fitness for a particular purpose or
merchantability. Symetrix’ warranty obligation and Buyer’s remedies
hereunder are SOLELY and exclusively as stated herein.
Limitation of Liability:
The total liability of Symetrix on any claim, whether in contract, tort
(including negligence) or otherwise arising out of, connected with, or
resulting from the manufacture, sale, delivery, resale, repair, replacement
or use of any product will not exceed the retail price of the product or
any part thereof which gives rise to the claim. In no event will Symetrix
be liable for any incidental or consequential damages including but not
limited to damage for loss of revenue, cost of capital, claims of Buyers for
service interruptions or failure to supply, and costs and expenses incurred
in connection with labor, overhead, transportation, installation or removal
of products, substitute facilities or supply houses.
Servicing a Symetrix Product:
This warranty does not apply to any non-Symetrix branded hardware
products or any software even if packaged or sold with Symetrix Products.
Symetrix does not authorize any third party, including any dealer or sales
representative, to assume any liability or make any additional warranties or
representation regarding this product information on behalf of Symetrix.
The remedies set forth herein shall be the Buyer’s sole and exclusive
remedies with respect to any defective product. No repair or replacement
of any product or part thereof will extend the applicable warranty period
for the entire product. The specific warranty for any repair will extend for
a period of 90 days following the repair or the remainder of the warranty
period for the product, whichever is longer.
This warranty also does not apply to the following:
1. Damage caused by improper use, care, or maintenance or failure to follow the instructions contained in the Quick Start Guide or Help File.
2. Symetrix product that has been modified. Symetrix will not perform repairs on modified units.
3. Symetrix software. Some Symetrix products contain embedded software or apps and may also be accompanied by control software intended to be run on a personal computer.
4. Damage caused by accident, abuse, misuse, exposure to liquids, fire, earthquake, acts of God, or other external causes.
5. Damage caused by improper or unauthorized repair of a unit. Only Symetrix technicians and Symetrix international distributors are authorized to repair Symetrix products.
6. Cosmetic damage, including but not limited to scratches and dents, unless failure has occurred due to a defect in materials or workmanship within the warranty period.
Residents of the United States may contact the Symetrix Technical
Support Department for a Return Authorization (RA) number and
additional in-warranty or out-of-warranty repair information.
If a Symetrix product requires repair services outside of the United States
please contact the local Symetrix dealer or distributor for instructions on
how to obtain service.
Products may be returned by Buyer only after a Return Authorization
number (RA) has been obtained from Symetrix. Buyer will prepay
all freight charges to return the product to the Symetrix factory. Symetrix
reserves the right to inspect any products which may be the subject of
any warranty claim before repair or replacement is carried out. Products
repaired under warranty will be returned freight prepaid via commercial
carrier by Symetrix, to any location within the continental United States.
Outside the continental United States, products will be returned freight
collect.
7. Conditions caused by normal wear and tear or otherwise due to the normal aging of Symetrix products.
8. Damage caused by use with another product.
9. Product on which any serial number has been removed, altered or defaced.
10. Product that isn’t sold by an authorized Symetrix Dealer or Distributor.
www.symetrix.co | +1.425.778.7728
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