®
®
Copyright © ParTech, Inc. 2013. All Rights Reserved. This product and related documentation are protected by copyright and are distributed under licenses restricting their use, copying, distribution, and decompilation. No part of this product or related documentation may be reproduced in any form by any means without prior written authorization of PAR and any requisite licensors.
PixelPoint, ParTech, and their respective logos are all trademarks of PAR Technology
Corporation.
PAR may have patents, patent applications, trademarks, copyrights, or other intellectual property rights covering subject matter in this document.
Except as expressly provided in any written license agreement from PAR, the furnishing of this document does not give you any license to these patents, trademarks, copyrights, or other intellectual property.
Microsoft® and Windows® are registered trademarks of Microsoft Corporation in the
United States and/or other countries. Other product names may be trademarks or registered trademarks of their respective companies and are hereby acknowledged.
PAR has thoroughly reviewed this document and believes it to be reliable. However, this document is provided for informational purposes only and PAR makes no warranties, either expressed or implied, in this document. Information in this document is subject to change without notice. Risk of use and responsibility for the results of use of this document lie with the user.
The following patents apply to some areas of functionality within the PixelPoint software suite: Pat. 6,384,850; 6,871,325; 6,982,733; 8,146,077; 8,287,340
PixelPoint BackOffice | Welcome 7
Thank you for using PixelPoint POS.
This guide contains information about back office operations; specifically, it is about how to program a point-of-sale (POS) system using PixelPoint's BackOffice program.
Each BackOffice pull-down menu is presented as a separate chapter, and each item on these pulldown menus is presented in its own section. For example, the menu options in the
Administrator
menu are in a chapter with that name, and are presented in the order they appear on that pulldown menu.
The table of contents and the index will be of great help to you in locating the information you may need. You are advised to make extensive use of both of them. In addition, this printed document includes an extensive glossary in the back matter which will aid you if any concept is unclear.
This guide is intended for anybody with authorization to use BackOffice (but especially for those programming the POS system). This document is written with the assumption that the PixelPoint
POS software has already been installed and that the reader is aware of basic POS concepts.
For information about front-end operations, see the PixelPoint POS User's Guide. For information about installing the software, see the PixelPoint POS Installation Guide.
PixelPoint BackOffice | Welcome
PAR Technology Corporation is an industry leader in systems and service solutions for the hospitality industry. For more than 30 years, PAR has developed technology solutions for hospitality companies: restaurant, hotel, spa, retail, entertainment venues and cruise ships. We are committed to delivering innovative solutions that optimize the guest experience.
With point-of-sale systems in more than 50,000 restaurants and more than 110 countries, PAR is redefining the point of sale to bring technological innovation to all corners of the enterprise. Our software is complemented by reliable hardware and is backed by PAR's international services infrastructure.
We are also a leading global provider of hospitality management solutions for enterprises such as city-center hotels, destination spa and golf properties, cruise ships, and casino resorts. Our pioneering SMS|Host
®
Hospitality Management System set the standard in guest-centric property management systems. We are now revolutionizing the industry with the ATRIO™ hospitality technology platform. ATRIO is moving hospitality to "The Cloud", a new user experience and to a new business paradigm. We also offer SpaSoft
®
, a dynamic activities management/scheduling software solution, specifically designed to meet the unique needs of resorts, day spas, medi-spas and health clubs.
In addition to PAR's hospitality solutions, PAR is a leading provider of technical solutions to the government sector. PAR's Government business is a wholly owned subsidiary of PAR Technology
Corporation and is comprised of PAR Government Systems Corporation and Rome Research
Corporation., PAR's Government business delivers innovative information management solutions through advanced technology and professional services to Federal, State, and local Government agencies as well as private industry customers throughout the world.
Par Technology Corporation stock is traded on the New York Stock Exchange under the symbol
PAR.
8
PAR's origins date back to 1968 when PAR Technology Corporation was founded as a high tech, government contracting firm. PAR is an acronym for "Pattern Analysis and Recognition". PAR's founder, John W. Sammon, was determined to utilize "technology transfer" as an engine of new opportunity as he and his colleagues developed and transferred government funded research and development initiatives to the commercial sector as viable products with real business applications. PAR then successfully embarked upon a mission to use this transferred technology to develop the industry's first stand alone POS terminal for McDonald's Corporation in 1978.
PixelPoint BackOffice | Welcome
The following patents apply to some areas of functionality within the PAR EverServ PixelPoint software : Pat.
6,384,850; 6,871,325; 6,982,733; 8,146,077.
This PAR EverServ® POS PixelPoint® End-User License Agreement (“Agreement”) sets forth the terms and conditions under which you are granted a limited license to use: (a) the PAR EverServ POS PixelPoint software and any third party software, each as provided in digital form with which this Agreement is provided (the
“Software”); (b) any explanatory written materials, videos, technical reference documents, and Internet and other web delivered content provided or made available to you by PAR or its distributors (“Documentation”); and (c) modified versions, releases, upgrades, updates, additions, and copies of the Software, if any, licensed to you by PAR (collectively, “Updates”). Collectively the Software, Documentation and Updates are referred to as the “Licensed Materials”.
PAR grants to you a nonexclusive, non-transferable license to use the Licensed Materials upon the following terms and conditions:
: You may install and use the Software: (a) on that number of single terminal computers, and/or (b) for use by that number of end users; each as permitted by the hardware licensing devices approved by, and delivered by, PAR on with the Software (the
“Permitted Number of Computers and Users”).
: You may install one copy of the Software on a single file server for the purpose of downloading, installing and using the Software on a hard disk or other storage device of up to the Permitted Number of Computers that are on the same internal network as the file server. Any use of the Software on any other network is not permitted.
: In no event shall the Software be installed or used on any number of computers or made available to any number of users in excess of the Permitted Number of
Computers and Users.
: You may not modify, alter, enhance, reverse-engineer, disassemble, decompile, make any attempt to view or use the source code of the Software, or create any derivative works from the Software. Any activity to obtain the underlying information or code that is not visible to the user in connection with the normal use of the
Software is prohibited. Any attempt relating to any of the foregoing will be a material violation of this Agreement.
: The Software may not be used, disclosed, made accessible or distributed for profit.
: All copyright and other proprietary rights notices and legends shall be maintained unaltered on the Software.
9
The Licensed Materials are licensed, not sold.
With PAR’s prior written consent, you may use or allow a third party on
PixelPoint BackOffice | Welcome
10 your behalf to use: (a) the username and password (“Authorizations”) to access the Software databases and (b) the technical reference document explaining the read/write access for the
Software databases for the sole purpose of importing data into the Software databases residing on the terminals located in your restaurants. Contact PAR or your reseller for more information.
A separate license agreement may be required.
. All title, ownership and copyrights to the Licensed Materials and any copies that you are permitted to make, and all intellectual and industrial rights therein (including without limitation, copyrights, trademarks, patents, industrial designs, trade names and trade secrets), are owned by PAR and its licensors, and the structure, organization, and code of the Software and any Updates thereto are the valuable trade secrets of PAR and its licensors. The Licensed Materials are also protected by the copyright laws of various countries, international copyright treaties as well as other intellectual property laws and treaties. You may not copy the Licensed Materials, except as set forth in the ‘Use of the
Licensed Materials’ section above. Trademarks can only be used to identify printed output produced by the Software and such use does not give you any rights of ownership in that trademark. Except as stated above, this Agreement does not grant you any intellectual or industrial property rights in the Licensed
Materials.
. You may not rent, lease, sublease, lend, disclose, host or otherwise share the Licensed
Materials in any manner whatsoever. You may not assign or transfer this Agreement or the Licensed
Materials to any third party without PAR’s prior written consent.
. If the Software is an Update to a previous version of the Software, you must possess a valid license to such previous version to use the Update, and you may use the previous version for ninety (90) days after you receive the Update to assist you in the transition to the Update. After such time you no longer have a license to use the previous version, except for the sole purpose of enabling you to install the Update. At all times the use of any Update shall be governed by the provisions of this
Agreement.
.
PAR will provide the following Software
Maintenance Services for the Software:
.
PAR shall provide Service Packs to you on a periodic basis as such corrections and bug fixes are developed and bundled. Service Packs mean bug fixes and corrections for the
PAR EverServ PixelPoint® Software.
. PAR shall provide Revisions to you on a periodic basis. Revisions mean new releases of the PAR EverServ PixelPoint® Software which may include corrections, modifications and enhancements. The PAR EverServ PixelPoint® Software is identified by a number, in the form of X.Y, Z where X is the version number, Y is the release number and Z is the build number. An increment in Y or Z is a Revision.
. PAR shall provide Upgrades to you on an annual basis. Upgrades mean a new version of the PAR EverServ PixelPoint® Software which may include significant changes from the previous version. The PAR EverServ PixelPoint® Software is identified by a number, in the form of X.Y, Z where X is the version number and Y is the release number. An increment in X or Y is an Upgrade.
. Software Maintenance does not include any of the following (i) telephone or email reporting of defects, responding to your inquiries or other support services; (ii) customized modifications or enhancements to the PAR EverServ PixelPoint® Software other than Service
Packs, Revisions and Upgrades, (iii) user education and training, (iv) implementation or installation assistance, (v) consultation for new programs or equipment, (vi) correction of problems and assistance regarding problems caused by operator errors (such as entering of incorrect data, not following recommended procedures and keeping inadequate backup copies),
PixelPoint BackOffice | Welcome
11
(vii) hardware problems including any malfunction of hardware, (viii) correction of errors attributable to software other than the Software, (ix) maintenance services for any third party products used in connection with the Software notwithstanding that we may have recommended or supplied such third party products, and (x) problems arising due to external causes such as accident, disaster, electrostatic discharge, fire, flood, lightning, wind or water damage.
. Annual Software Maintenance Fees (except if you are purchasing under a Subscription Model) shall be due and payable within thirty (30) days of the date of PARs invoice thereof , prior to the commencement of each said twelve (12) month period and shall be billed at PARs then current rates.
. PAR DOES NOT WARRANT THE SOFTWARE ITSELF. THE SOFTWARE IS
PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED
INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY AND FITNESS
FOR A PARTICULAR PURPOSE.
No distributor, dealer or any other entity or person is authorized to expand or alter this warranty or any other provisions of this Agreement. PAR does not warrant that the functions contained in the Software will meet your requirements or that the operation of the Software will be uninterrupted or error-free or free from malicious code.
THE FOREGOING STATES THE SOLE AND EXCLUSIVE REMEDIES FOR PAR'S OR ITS
SUPPLIERS' BREACH OF WARRANTY.
. EXCEPT FOR THE LIMITED WARRANTY EXPRESSLY
SET FORTH IN SECTION 5 ABOVE, PAR, AND ITS SUPPLIERS, LICENSORS AND
DISTRIBUTORS MAKE NO REPRESENTATIONS, WARRANTIES OR CONDITIONS, EXPRESS,
IMPLIED, OR STATUTORY, AND EXPRESSLY DISCLAIM TO THE FULLEST EXTENT
PERMITTED BY APPLICABLE LAW ALL OTHER REPRESENTATIONS, WARRANTIES AND
CONDITIONS, EITHER EXPRESS OR IMPLIED, AS TO ANY AND ALL OTHER MATTERS,
INCLUDING BUT NOT LIMITED TO NON-INFRINGEMENT OF THIRD-PARTY RIGHTS,
MERCHANTABILITY, MERCHANTABLE QUALITY OR FITNESS FOR ANY PARTICULAR
PURPOSE AND PAR, AND ITS SUPPLIERS DO NOT AND CANNOT WARRANT THE
PERFORMANCE OR RESULTS YOU MAY OBTAIN BY USING THE LICENSED MATERIALS.
You assume full responsibility for the selection of the Licensed Materials to achieve your intended results, for the selection and purchase of any equipment necessary to use the Licensed Materials and for the installation, use and results obtained from the Licensed Materials. You are responsible for taking precautionary measures to prevent the loss or destruction of your data and databases such as, for example, making regular backups and verifying the results obtained from using the Licensed Materials, and PAR, and its suppliers, shall have no liability whatsoever for any such loss or destruction. Some states or jurisdictions do not allow the exclusion of implied warranties or limitations on how long an implied warranty may last, so the above limitations may not apply to you. To the fullest extent permissible, any implied warranties determined to exist are limited to thirty (30) days.
.
(a) FOR ANY BREACH OR DEFAULT BY PAR OF ANY OF THE PROVISIONS OF THIS
AGREEMENT, OR WITH RESPECT TO ANY CLAIM ARISING FROM OR RELATED TO THIS
AGREEMENT OR THE LICENSED MATERIALS, PIXELPOINT’S ENTIRE LIABILITY FOR
CUSTOMER’S DIRECT, PROVABLE DAMAGES SHALL IN NO EVENT EXCEED THE
AMOUNT PAID FOR THE LICENSED MATERIALS THAT ARE THE SUBJECT OF THE CLAIM,
AND IN THE AGGREGATE WITH RESPECT TO ALL CLAIMS UNDER OR RELATED TO THIS
AGREEMENT, THE AMOUNT PAID FOR THE LICENSED MATERIALS.
(b)
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL
PAR OR ITS SUPPLIERS, LICENSORS AND DISTRIBUTORS BE LIABLE FOR ANY
CONSEQUENTIAL, INDIRECT, INCIDENTAL, PUNITIVE, OR SPECIAL DAMAGES
PixelPoint BackOffice | Welcome 12
WHATSOEVER, INCLUDING WITHOUT LIMITATION, ANY LOST PROFITS, LOST SAVINGS,
LOST BUSINESS, LOST DATA OR ANY OTHER LOSS SUFFERED OR INCURRED BY YOU OR
ANY THIRD PARTY ARISING FROM OR IN CONNECTION WITH THE LICENSED
MATERIALS OR PAR’S TERMINATION OF THIS AGREEMENT IN ACCORDANCE WITH THE
TERMS HEREOF, EVEN IF A REPRESENTATIVE OF PAR, OR ANY OF ITS SUPPLIERS,
LICENSORS OR DISTRIBUTORS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY. PAR OR ITS SUPPLIERS WILL
NOT HAVE ANY LIABILITY FOR ANY UNTRUE STATEMENT OR REPRESENTATION MADE
BY THEIR AGENTS OR ANYONE ELSE (WHETHER INNOCENTLY OR NEGLIGENTLY) UPON
WHICH YOU RELIED UPON IN ENTERING INTO THIS AGREEMENT.
(c) THE LIMITATIONS, EXCLUSIONS AND DISCLAIMERS IN THIS AGREEMENT SHALL
APPLY IRRESPECTIVE OF THE NATURE OF THE CAUSE OF ACTION, DEMAND OR CLAIM,
INCLUDING BUT NOT LIMITED TO BREACH OF CONTRACT, NEGLIGENCE, TORT, STRICT
LIABILITY OR ANY OTHER LEGAL THEORY AND SHALL SURVIVE A FUNDAMENTAL
BREACH OR BREACHES OR THE FAILURE OF THE ESSENTIAL PURPOSE OF THIS
AGREEMENT OR ANY REMEDY HEREIN.
(d)
The aforesaid limitation liability shall not be construed as limited to defects in the Licensed
Materials, but shall also apply to all defects/mistakes in: (1) preset data programmed by PAR; and (2) defects in Documentation. Under no circumstances shall PAR be liable for any damages resulting from failure of the Software to comply with specifications of any local governmental authority. You shall be responsible for determining the applicability of any local laws or regulations in any specific country with respect to use of the Software and shall also inform PAR prior to your acceptance of this
Agreement of any such laws or regulations. Any additional costs associated with compliance with such laws or regulations shall be borne by you.
Without limiting any rights or remedies available to it at law or in equity, upon providing you with written notice PAR may terminate this Agreement in the event of your breach of this
Agreement, including, but not limited to, your failure to pay Annual Software Maintenance Fees, and in such instances when, in PAR’s sole judgment, a cure can be effected, your failure to cure such breach within ten (10) days of written notice thereof. Upon termination you shall cease all use of the Licensed
Materials, and return or permanently destroy all copies of the Licensed Materials. Upon PAR’s request, you shall certify in writing that the Licensed Materials and all copies thereof have been returned or permanently destroyed.
. This Agreement shall be construed and interpreted in accordance with the laws of the
State of New York. You hereby agree to submit to the exclusive jurisdiction and venue of the United
States District Court for the Northern District of New York and the Supreme Court of the State of New
York for the purposes of adjudicating any dispute or action arising out of or in connection with this
Agreement. This Agreement will not be governed by the United Nations Convention on Contracts for the International Sale of Goods, the application of which is expressly excluded.
. If the Software is acquired by or on behalf of a unit or agency of the United States Government, the Software and has been developed entirely at private expense and is delivered and licensed as "Commercial Items", as that term is defined at 48 C.F.R. §2.101, consisting of
"Commercial Computer Licensed Software" and "Commercial Computer Licensed Software
Documentation", as such terms are used in 48 C.F.R. §12.212 or 48 C.F.R. §227.7202, as applicable.
Consistent with 48 C.F.R. §12.212 or 48 C.F.R. §227.7202-1 through 227.7202-4, as applicable, the
Commercial Computer Licensed Software and Commercial Computer Licensed Software
Documentation are being licensed to U.S. Government end users (a) only as Commercial Items and (b) with only those rights as are granted to all other end users pursuant to the terms and conditions herein.
Unpublished-rights reserved under the copyright laws of the United States.
. You agree that you will not export or re-export the Software except as authorized by United States law and the laws of the jurisdiction in which the Software was obtained. In particular, but without limitation, the Software may not be exported or re-exported (a) into any U.S. embargoed
PixelPoint BackOffice | Welcome 13
countries or (b) to anyone on the U.S. Treasury Department's list of Specially Designated Nationals or the U.S. Department of Commerce Denied Person’s List or Entity List. By using the Software, you represent and warrant that you are not located in any such country or on any such list. You also agree that you will not use these products for any purposes prohibited by United States law, including, without limitation, the development, design, manufacture or production of nuclear, missiles, or chemical or biological weapons.
. You agree that upon request of PAR or PAR's representative, you will within thirty (30) days fully document and provide an officer’s certificate that your use of any and all
Licensed Materials at the time of the request is in conformity with your valid licenses from PAR.
The terms and conditions of this Agreement shall apply to all Licensed
Materials ordered by and delivered to you or your representatives as well as all Updates or subsequent license purchases unless superseded by a license agreement bearing a later date. If you are purchasing licenses for multiple site locations, the terms and conditions of this Agreement shall apply to the installation locations identified in your sales agreement.
. (Applicable to use within the U.S. only). PAR currently has a
License Agreement with Ameranth, Inc. Your sale or use of the Software to process mobile/on-line ordering for food/beverage orders, payment processing, restaurant reservations and the processing of such transactions on a wireless handheld computing device and on internet web pages is not covered by PAR’s License
Agreement with Ameranth, absent a separate license Agreement (or other authorization) from Ameranth to you or a third party that you license from to process such transactions.
. If you are downloading or installing the Software on behalf of another person or entity, you hereby represent and warrant that you have the authority to bind the party or entity for which you are performing the download or installation to the terms and conditions of this Agreement. If you do not have such authority, you may not download or install the Software.
SAP Crystal Reports runtime product (“Runtime Product”) is provided with the Software.
You agree not to: modify, disassemble, decompile, translate, adapt or reverse-engineer the Runtime Product or the report file (.RPT) format; distribute the Runtime Product to any third party or use the Runtime Product on a rental or timesharing basis or to operate a service bureau facility for the benefit of third-parties; use the Runtime Product to create for distribution a product that is generally competitive with SAP’s product offerings; use the Runtime Product to create for distribution a product that converts the report file
(.RPT) format to an alternative report file format used by any general-purpose report writing, data analysis or report delivery product that is not the property of SAP.
.
Definitions Applicable to this Section 18.
"Limited Use" or "ADL" means use of the Programs, as incorporated within the Software, is only for purposes of running the Software (and is not for running other applications), and that access to the Programs, by you or by another application, is solely through the Software interface.
PixelPoint BackOffice | Welcome 14
“Programs” means SQL Anywhere client/server RDBMS.
"
PSLTs" means the additional or supplemental Free Download Components terms and conditions specific to a particular Program ("Product Specific License Terms"), which are posted on www.sybase.com/pslt as of the date of the order for such
Programs; wherein, the reference to "the iAnywhere Agreement accompanying this
Program" shall mean the Agreement. By installing or using the Program in any way,
Partner acknowledges and agrees that it has read, understands and agrees to the applicable Product Specific License Terms.
"Seat" means a specific identifiable unique access or of information, such as (but not limited to) a terminal, personal computer, single user workstation, personal digital assistant (PDA), or wireless or real time device.
"Server" means a computer containing software that permits it to await and fulfill services to other computers.
PAR sublicenses to you the SAP Sybase SQL Anywhere (Prepay) software in accordance with the following terms and conditions:
You are only granted a non-exclusive, non-transferable right to use the Program(s) for your own internal business purposes.
You may only use the Program(s) with and as part of the Software, and you are prohibited from using the Prograrn(s) for application development purposes or on a standalone basis.
Your use of the Prograrn(s), as incorporated into the Software, shall be restricted to the number of Seats and/or Servers (as applicable) equal to the respective number of Seat and
Server Licenses purchased by you.
You shall be prohibited from (a) sublicensing, timesharing, rental, facility management, or service bureau use of the Program(s); and (b) permitting third parties to remotely access and use the Program, as incorporated within the Software, over the internet, unless PAR has paid iAnywhere the applicable fees for any such usage of the Programs. "Service bureau" shall mean an arrangement pursuant to which (i) third parties are permitted to access and use the Programs, as incorporated within the Software, directly or indirectly by any means to process their own data; or (ii) you use the Programs, as incorporated within the Software, to process the data of any third party.
iAnywhere retains title to the Program(s), and all copies thereof, and associated intellectual property rights therein. You may not copy the Program(s), except for inactive backup and archival purposes, and must include on any copy of a Program(s) all copyright, government restricted rights and other proprietary notices or legends included on the Program(s) when it was provided to you.
iAnywhere, as licensor of software included in the Software, is an intended third party beneficiaries of this sublicense agreement and may enforce it directly against you.
iAnywhere and its licensors shall not be responsible for any direct, indirect, incidental, special and consequential damages.
Only object code versions of the Prograrn(s) are licensed to you, and reverse engineering, disassembly or decompilation to derive source code shall be prohibited (except to the extent
PixelPoint BackOffice | Welcome 15
expressly allowed under applicable law without possibility of waiver).
You agree to comply with all export and re-export restrictions and regulations ("Export
Restrictions") imposed by the governments of the United States and the United Kingdom.
If you are the U.S. government, use, duplication or disclosure of the Program(s) and documentation by you shall be subject to terms and conditions consistent with any applicable FAR provisions, for example, FAR 52.227-19.
Although copyrighted, the Program(s) is unpublished and contain proprietary and confidential information of iAnywhere. You will agree to maintain the Program(s) in confidence and shall use a reasonable degree of care to protect the confidentiality of the
Program(s).
Upon termination of this Agreement, you shall destroy or return all copies of the Program
(s).
PAR shall have the right to conduct and/or direct an independent accounting firm to conduct, during normal business hours, an audit of your appropriate records to verify compliance with the terms of the sublicense agreement.
You shall be restricted to Limited Use of the Program(s).
.
– The Initial Term of the Subscription Model shall commence on the date you purchase the subscription, and shall continue for one (1) year thereafter. Upon the expiration of the Initial
Term, your subscription shall automatically renew for successive one (1) year terms (“Renewal
Terms”), unless you provide PAR with written notice of non-renewal at least (60) days prior to the end of the Initial Term or any Renewal Term. The Initial Term or the Renewal Term shall be referred to collectively herein as the “Term.”
Any provision associated with the Free Download Components identified in the PSLT that is required to be passed on to an End User licensee, as indicated in the PSLT.
- To subscribe, you, or a reseller of the subscription, shall pay the subscription fees per license as ordered. The Subscription Fees shall be non-refundable, except as otherwise provided herein. PAR will provide you with thirty (30) days notice of any change in the Subscription Fees prior to any Renewal Term. Subscription Fees include Software
Maintenance as set forth in Section 5.
–You consent to PAR, or a reseller of the subscription, charging your credit card in advance for the amount of the Subscription Fees in accordance with the payment terms selected by you when you subscribed. You agree to notify PAR, or a reseller of the subscription, at least thirty (30) days prior to the date your credit card will expire. If you fail to provide PAR, or a reseller of the subscription, with such notification, your subscription will be automatically cancelled without notice to you and you will be unable to use the Software.
.
PAR, or a reseller of the subscription, shall have the right to terminate this Agreement and your subscription should you, or a reseller of the subscription, on your behalf, fails to make any payment within ten (10) days of its due date.
PixelPoint BackOffice | Welcome 16
PAR, or a reseller of a subscription, shall also have the right to immediately terminate this Agreement, including all license rights granted to you, without refund of any
Subscription Fees paid, by written notice to you (i) if you become insolvent or become a party to any bankruptcy or receivership proceeding prior to full payment of all amounts payable hereunder, (ii) if you sell or assign your rights, duties, or obligations under this
Agreement to any person or entity, in whole or in part, whether by assignment, merger, transfer of assets, operation of law, or otherwise, without obtaining our prior written consent, or (iii) upon your breach of this Agreement, or (iv) upon a violation of our proprietary rights under this Agreement. Your obligation to pay all charges which have accrued will survive any termination of this Agreement. PAR’s termination of this
Agreement will be in addition to any other remedies PAR may have at law or in equity.
. This Agreement shall automatically terminate, without prejudice to any of PAR’s rights hereunder, upon failure by you to comply with its terms, in which event you must destroy all copies of the Licensed Materials. This Agreement may only be modified by way of a written document duly signed by an authorized officer of PAR. If any provision of this Agreement is deemed invalid or unenforceable by any court having competent jurisdiction, that particular provision will be deemed modified to the extent necessary to make the provision valid and enforceable, and the remaining provisions will remain in full force and effect. This Agreement shall be binding upon, and shall enure to the benefit of, the parties hereto and their agents, successors and permitted assigns.
PixelPoint BackOffice | Welcome 17
There are two PixelPoint agents that must be running in order for the POS and BackOffice to function. They are PixelSQLBase - the PixelPoint SQL Engine, and PixelPoint License Manager.
Since these agents must both be running before other PixelPoint software will be able to, it is best to create shortcuts to these two agents so that after a system reboot, it will be easy to start up the PixelSQLBase engine and License Manager to connect to the DB through it. PixelPoint software will then be ready to run.
PixelPoint BackOffice | System Concepts 18
This chapter discusses some of the more basic concepts behind BackOffice, such as how to get into the program and how to move around within it.
It also discusses some basic programming and system configuration topics, such as the order in which you should program system components and how printers should be set up.
The contents of this chapter are:
BackOffice Overview
Programming Changes
Order of Programming
Navigation Bar
Active And Inactive Records
Printing Concepts
PixelPoint BackOffice | System Concepts
You can access BackOffice in two ways:
1. From the POS front-end.
Select [Manager] from the Table Layout screen. Then select [BackOffice].
2. From the Windows desktop.
Select Start > Programs > PixelPoint POS > POS BackOffice.
You can also create a Windows desktop shortcut for it, or simply navigate to:
"\\posserver\pixelpos\systemset.exe".
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The screen has three sections (shown below):
Pull-down menus:
Listed across the top in a gray bar are pull-down menus which grant access to all programming sections within BackOffice.
When you click on a menu, the applicable pull-down menu appears.
Toolbar:
The blue toolbar contains shortcut icons to various programming functions contained in the pull-down menus. You can customize this toolbar by right-clicking on the blue area and selecting Customize from the right-click menu; although the default selections are perhaps the most frequently used, you can change what is on the toolbar if there is something else you use more often.
When you right-click on the blue toolbar to customize it, a window appears. To remove an icon from the toolbar, click on it and drag it to this window. To add an icon, select it from the
'Actions' window and click and drag it to the toolbar. You can also rearrange the toolbar icons by clicking on them and dragging them to a new location.
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Display Area:
The empty white area below can be filled by a website, and can also display the BackOffice programming screens as they are selected.
The contents of each PixelPoint manual are available by selecting the [Help] button where provided. You can also access help by pressing the [F1] function key or from the BackOffice
screen by selecting the [Help] pull-down menu. See "Help" for more information regarding the
Help function.
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Most updates and changes to system programming take effect at the front-end, when you log out of the system. However, you may need to restart the PixelPoint POS system before changes involving some of the higher-level settings for system configuration can take place. Generally speaking, you need to restart the POS in order for changes made under the Administrator menu to take effect.
For example, if you add a new coupon you only need to log out for it to take effect. Upon logging back in, you will see the coupon in the system. But if you add a station or change a printer's configuration, you have to restart the system in order for those changes to take effect.
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When programming a PixelPoint POS system from scratch, you may find it difficult to know where to start and what is the best sequence to follow. Below is the recommended path of programming for a basic system.
1. Initial Setup
12.Station Setup
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)
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)
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)
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)
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)
2. Employee Setup
5. Employee Performance Points
3. General Setup
4. Product and Menu Setup
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(under
General Setup
)
(under
Administrator
)
PixelPoint BackOffice | System Concepts 23
*Form Designer appears for a second time in the recommended order of programming since product grid and button appearance settings (which you can design in Form Designer) ought to be programmed once you have created products, designed order pages, and completed other menu-related programming.
Note:
The recommended order of programming for a Quick Service establishment is the same as that presented above, except that the three steps under Table Setup (#9-11) in the
"Initial Setup" section are not necessary.
You may find that some of these steps do not need to be programmed for your particular system.
If you do, simply continue on to the next step. There are also many optional features and functions within BackOffice that are not included in this list (such as members and inventory).
They are not critical components to the operation of the POS system and can be programmed any time after completing the main system setup.
PixelPoint BackOffice | System Concepts
24
This navigation bar is very common throughout BackOffice. It will help guide you to whichever database record you are looking for, and also enables you to add and edit records. The function of each button is as follows:
Moves to the first record.
Moves to the previous record.
Moves to the next record.
Moves to the last record.
Searches all records; presents them in a database table format.
Refreshes the display.
Adds a new record.
Edits the current record.
Copies the record and puts its information into a new record, thus saving you from having to enter all of the information again. This is very useful, for example, if you have similar products with a lot of the same features or characteristics.
Leaves the function.
Saves the change (in edit mode).
Cancels the change (in edit mode).
PixelPoint BackOffice | System Concepts 25
You do not delete database records from the PixelPoint database; instead, you set them as inactive.
In many of the setup screens, you will see this checkbox located in the upper right corner. If you wish to remove a record (be it for an employee, product or something else), simply open the record and then uncheck this box; the record will no longer display.
If you want to see the record again, go into BackOffice and select the Window menu
.
Un-check
Show Active Records Only
. You will now be able to view and edit inactive records. Open the record again and check the 'Is Active?' box to re-activate the record.
PixelPoint BackOffice | System Concepts 26
There are three basic types of PixelPoint POS configurations. Your system will be configured in one of these ways. Each of them is explained and illustrated below. This section also discusses the way printers and cash drawers fit into the system.
In this configuration, a back office PC, referred to as POSSERVER, resides out of the way of the restaurant operation in an isolated area. The PixelPoint POS software resides on this PC. The POS stations used by the employees are located elsewhere throughout the establishment. Each station is numbered. This configuration is used in establishments that make intensive use of the system
(such as larger establishments with many stations or those with high customer traffic).
Here, POSSERVER is also a station—POSSERVER and Station 1 are the same unit. The PixelPoint
POS software resides on this unit, but it is placed somewhere in the establishment where it is used by employees for normal operations. This configuration is used in establishments that need to make moderate use of the system (such as establishments needing two to four stations, or ones with low to moderate customer traffic).
PixelPoint BackOffice | System Concepts 27
In this configuration, POSSERVER and Station 1 are the same unit, as in non-dedicated server configurations. However, here there are no other stations; there is only this one unit. This configuration is used in small establishments that need only one station.
System printers fall into two general categories: local printers and remote printers. A local printer is one right next to the station you are at. A remote printer is one that is elsewhere in the establishment (the kitchen or the bar, for example). Local printers are connected to a station. In turn, cash drawers are connected to a local printer. PixelPoint sends special print jobs to get the drawer to open.
PixelPoint BackOffice | System Concepts 28
This section discusses basic printing concepts you will need to know before you set up PixelPoint to work with your printer system. The section covers topics like printer names and printer channels. The contents are:
Since menu options for programming printers and channels are under the Administrator menu, indepth explanation about how to set these up can be found in that chapter (See here).
PixelPoint BackOffice | System Concepts 29
This section gives you some guidelines for naming printers so they are easy to keep straight and program into the system setup. This section follows a scenario; in this example, the establishment has two stations and three printers. The POS unit at the order station is Station 1.
The POS unit at the bar is Station 2. The printer in the kitchen is connected to Station 1.
It is recommended that you name printers with their primary function followed by the station number they are connected to. For instance, in this example the primary function of the printer at the order station is transaction-oriented printing (such as receipts, charge slips, cash out reports).
Printing of this nature is localized to the station, so its primary function is called local printing.
Therefore, this printer should be named "LOCAL1" (Local for its primary function and 1 for the number of the station it is connected to).
Similarly, the printer at the bar does local printing for Station 2. However, it also serves a second purpose—beverage orders from Station 1 print here as well. This latter kind of printing is called remote printing. It is done on a printer that is not locally attached to the station that started the print. In this case, the primary function is not local printing but bar printing. So this printer should be named "BAR2" (Bar for its primary function and 2 for the station it is connected to).
The printer in the kitchen generates kitchen (or food) orders and is connected to Station 1.
Following this same naming scheme, this printer should be named "KITCHEN1" (or "FOOD1").
PixelPoint BackOffice | System Concepts 30
A printer channel is a pre-defined path an item takes when it is being printed. Think of it like a highway where you have lanes for specific types of vehicles (like one for food trucks and one for beverage trucks). While each vehicle may have a different destination, the lane (or path) that type of vehicle takes is specifically intended for them.
Applying this to a restaurant environment, say that an order containing food and beverages is sent from a station; the food will take one channel, likely to the kitchen, and the beverages will take another channel (likely to the bar).
Bear in mind that a channel can have multiple destinations (since, for example, there may be more than one bar or kitchen). Say a Martini is ordered and sent. It will follow the Bar channel, but it could be programmed to go to any of the establishment's bars. The actual destinations are assigned within Station Setup. If the Martini is ordered from Station 1, it may go to Bar1, while a
Martini ordered from Station 2 may go to Bar2. However, both Martinis still use the same Bar printer channel.
Printer channels isolate items for specific print jobs. If I added a printer exclusively for printing dessert orders, for example, then I would need a new printer channel to isolate those dessert items. Or if I had one kitchen printer for hot items and one for cold items, I would need two printer channels to isolate the hot items from the cold items (one channel for each). You assign
products to print channels within Report Category Setup. Determining what printer channels you
need takes some thought; some guidelines and help can be found in "Determining Printer
PixelPoint BackOffice | System Concepts 31
The printing system is an important part of any establishment using POS. It is therefore crucial that it be configured properly. To do this, you first need to determine the establishment's printing needs. Say, for example, they are as follows:
1. All slips and receipts need to print at the station.
2. All food needs to print in the kitchen.
3. All beverages need to print to the bar.
Based on these needs, you formulate the printer channels. Remember that channels are used to isolate items from each other; if you want to print a certain kind of item or order, you need a channel for it. Channels are generally named for the kind of destination they reach (such as kitchen or bar).
#1 above has to do with local printing at the station—it includes all transaction-oriented printing, such as charge slips, cash out reports and receipts. Since the destination is right there at the station, a good name for the channel is "LOCAL". It is important to note that all POS systems need local station printing, so your first printer channel should always be "LOCAL".
#2 addresses the printing of food orders. They are printed in the kitchen, so in this example your next printer channel should be "KITCHEN".
#3 concerns the printing of beverage orders. All alcoholic and non-alcoholic beverages will print to the bar, so your final printer channel here should be "BAR".
You can program up to 9 printer channels (each channel representing one of the 9 possible ports you can configure on a station). In most cases you will only need 3-5 channels; you do not have to use all 9.
Below are some questions and answers that further address the issue of determining printer channels:
If the establishment had two kitchens, each with a printer, would you need a channel for each kitchen?
The answer is No. Remember that a printer channel is like a specialized lane of traffic.
Regardless of the destination (or number of destinations), you only need the one channel
(or lane) to handle the common print traffic (being kitchen orders).
If the establishment added a printer specifically for pizza orders, would you need a channel for this?
The answer is Yes. You need a separate channel to isolate the pizza items from other kitchen items.
If a second pizza printer was also added, would you need a channel for this?
The answer is No. All pizza items only need the one channel, regardless of how many destinations they may go to.
If the establishment also wanted desserts to print at the pizza printer, would you need a channel for this?
The answer is No. The products included on the channel have simply increased to include dessert items. For the sake of efficiency however, it would be a good idea to rename the pizza channel to "Pizza & Dessert".
PixelPoint BackOffice | System Concepts 32
A consolidation print is a summary print that separates out the components of the products on an order and tells the reader how much of that component is in the whole order. For example, say an order for more than ten people prints in the kitchen. Time is crucial and the chef needs to know what needs to be put on the grill right away. The consolidation print shows up at the bottom of the kitchen print identifying all grill items and the quantities ordered. It does not provide information such as desired cooking duration or sauces, since that information is provided in the regular order printout and is not needed until after the initial prep stages; the purpose of the consolidation print is only to speed up the preparation of critical items.
Print consolidation is applied to specific printers through Administrator / Network Printer Setup /
General Tab and applied to specific items through Products / Product Setup / Product Setup Tab.
That is, in order for remote prints to show consolidated items, the printer(s) that print them must have print consolidation enabled, and individual products must be programmed for print consolidation as well.
PixelPoint BackOffice | BackOffice Menus 33
This menu is used to configure the establishment's menus and products. Options on this menu enable you to do things such as create and modify products, report categories and configuration categories, order pages and menus. Each menu option is explained in its own section of the chapter. In addition, this chapter has several sections that explain important concepts concerning products, such as product types, forced questions and combos.
This chapter's contents are:
PixelPoint BackOffice | BackOffice Menus 34
This section discusses some important concepts you should be familiar with before reading about products in PixelPoint POS.
Product
The term "product" includes many things in PixelPoint. Often a product is something that can be ordered by customers; food and beverage items (sometimes referred to as menu items) are the most common kinds of products. However, the term also includes other things that can be bought, like retail items and rentals. Some kinds of products, however, cannot be bought at all.
For example, both bussing commands and kitchen commands are products as well. See "Product
Types" for a full list and description of all of the types of products in PixelPoint.
Report Category
Similar products are grouped together into report categories for reporting purposes. For example, say the establishment offers several types of soups. These separate products can be grouped together into a Soup report category. When you generate a report category report, you can see how well soups (as a group) are selling.
Summary Group
As a further extension of reporting, similar report categories are grouped into summary groups.
For example, all report categories involving food items could be grouped into a Food summary group. When you generate a summary group report, you can compare food sales to the sales of other summary groups, such as beverages and retail items.
Similar products have similar characteristics, such as where they can print, what taxes should be applied and what modifier pages may be needed. Rather than program these settings for each product, you can instead program them into the report category. In doing this, all products in that report category inherit those settings.
PixelPoint BackOffice | BackOffice Menus 35
Not all items that establishments use PixelPoint POS for are things that can be bought. Also, even products that are bought sometimes need to be handled differently, as far as things like pricing go. Because of this, PixelPoint POS has many different product types programmed for your use.
Each of these is explained in detail below.
Ordering Product
Any item that is listed on a menu read by customers is an ordering product. Ordering products have a price and print on the receipt. A "Ham Sandwich" is an example of an ordering product.
Option (Hold)
A modifier; something that modifies other products (typical modifiers are things like condiments, sauces, etc.). Options may or may not carry a price. An option must be associated to an ordering product. "Extra Cheese" is an example of an option.
Kitchen Command
A message that prints to a remote printer in the kitchen. It has no price and will not print on the receipt. You can use kitchen commands to give instructions to kitchen staff without having to go to the kitchen and tell them in person. "See server" is an example of a kitchen command.
Bussing Command
A message intended for bussing staff. It has no price, will not print on the receipt and has no screen button associated with it. You access bussing commands through a pop up window when you select [Send Command] on the front end's Table Layout Screen; the system asks you to select the desired table and then the list of bussing commands displays. After you select a bussing command, it prints at the designated printer. "Clear Table" is an example of a bussing command.
Seating Position
A numbered order marker, enabling you to separate seats (and therefore orders) at the same table. By using seating positions, you can separate people's orders on remote prints, split checks more easily, and navigate through a table's order more efficiently. A seating position product has no price and does not show up on the receipt.
Rated/Hour Product
A rental; a product with a price that increases as time passes. The timer for a rated product can be stopped by selecting the [Stop All Timers] function or by printing the receipt. "Pool table" is an example of a rated item.
Delay Print Command
A command that pauses remote printing; used when you want to delay the printing of certain items to the kitchen. These commands can be set for different amounts of time. For example, when placing an order, you could select the appetizers, select "Delay" (which, say, is set for 10 minutes), then select the entrees. In the kitchen, an order would print containing just the appetizers. Ten minutes later, another order would print containing the entrees. Delays can be
programmed for any length of time by using the 'Time To Serve' field on the Product Setup
Advanced Tab. Delays do not print on the receipt.
Delays can be based on the preparation time of menu items, if this information has been programmed into the menu items' product information. For example, say you order a soup and a salad, apply a delay and then order a steak. The delay will look to the items ordered before it and delay the printing of the steak by the preparation time of either the soup or the salad (whichever is the longest); in this way, the steak will not be prepared before the customer has received the appetizer. In order for this to apply, the 'Time To Serve' field for the Delay product has to be
PixelPoint BackOffice | BackOffice Menus 36 empty.
Delays can also be applied in a Hold & Fire operation, in which the delay is indefinite. For example, when ordering an appetizer and an entree, the entree will not print in the kitchen until you void the delay. To apply delays in a Hold & Fire operation, you must program the Delay command with feature code "3".
Merchandise
A retail item. It is selected by using a barcode scanner rather than the touch screen. When the barcode is scanned, the item will appear on the check. Merchandise items print on the receipt.
"Large Polo Shirt" is an example of a merchandise item. The barcode is applied to the "Ref Code/
UPC" field on the Product Setup Advanced Tab.
Minimum Charge
A product with a price that changes to ensure that the check total meets the minimum allowable amount. For example, say that the establishment has a minimum charge of $10; all customers must pay this amount, no matter if what they order costs less. You select 'Minimum Charge', and then the customer asks for something that costs $6. When you order the item, the minimum charge will change its price to $4, so the total is $10. If the customer now orders something costing $2, bringing the total worth of items to $8, the minimum charge will adjust its price to $2, still keeping the total at $10. When the amount of the check surpasses the minimum charge, the price of the minimum charge product will be zero and it will not show up on the receipt.
Ticket Number
A product that, when selected, asks you to enter a reference number. The number you enter attaches itself to the product label. A price can be applied to the ticket number and it can show up on the receipt. Ticket numbers are used for things like limited edition products, which have serial numbers used keeping track of what specific copies have been sold. For example, say the establishment sells boxes of Cuban cigars, each of which has a serialized seal label. You select
"Box Cuban Cigars" and the system prompts you to enter the box's serial number. The receipt shows both the product label and the serial number.
Cover Charge
An admission ticket. When this item is ordered it generates a ticket. This ticket is then given to the customer as an entry ticket. Admission into a movie theater is an example of a cover charge product. In this case, ordering an "Adult Admission" would print a ticket that the customer would take to use to get into the theater.
Recipe Item
An item that is used to make ordering products; recipe items are food ingredients that are not usually sold by themselves (and so do not have their own buttons on the Order Screen). A recipe item is used to post raw inventory usage. For example, say the chef needs to process the inventory that was used for a buffet. Selecting [Post Inv Usage] at the front-end presents a list of all recipe item products, and the chef selects the items and quantities that were used from this list. This same function can also be used for recording waste.
Manual Keyboard
A product that enables you to type in a name or description. An example of this would be
"Message To Chef". When you choose 'Manual Keyboard', the system displays a touch screen keyboard, enabling you to type a brief message that will be included on the remote print. This product is a kind of customizable command product (See kitchen command and bussing command above); instead of selecting a message from a list, you manually enter your own.
PixelPoint BackOffice | BackOffice Menus 37
Products / Product Setup / Combo Items
Products / Forced Questions
A combo meal is a single product that is made up of several ordering products. The following explains how to program a typical combo. There are a few ways to do this using PixelPoint POS; this section explains two of them, both using the following example combo.
Say there is a combo called the "Burger Combo" that is made up of a hamburger, fries and soda.
The individual products and the combo have the prices given below. By ordering the hamburger, medium fries and medium soda in a combo, customers save $1.
Product
Hamburger
Medium Fries
Medium Soda
Burger Combo
Price
3.95
1.50
1.50
5.95
To Create the Combo:
1. Create the "Burger Combo" product in Product Setup.
2. Switch to the Combo Items tab.
3. Add the products in the combo, using [+ Add Product].
4. Add any forced questions using [+Add Question].
If you want to use Auto Combo Recognition, select the 'Required Item' checkbox for the products you want this combo to display for. That is, if you want this combo to display on the Combo grid automatically when, say, a customer orders a 'Hamburger', then select the checkbox in the
'Required Item' column next to the 'Hamburger' product. If you only want the combo to display when a customer orders both the hamburger and fries, then select the 'Required Item' checkbox
PixelPoint BackOffice | BackOffice Menus next to 'Medium Fries' too.
Note:
You must also have the
AutoComboRecognition
policy enabled and an appropriate
Order Screen form in use for auto combo recognition to work.
38
To Create the Combo Using a Forced Question:
1. Create the "Burger Combo" product.
2. Edit the three products in the combo, making their modify price $0.
3. Create a forced question for the "Burger Combo".
4. Add each item in the combo as an answer to the forced question.
5. Set 'Number of Choices', 'Minimum Number of Answers' and 'Number of Mod Price Choices' to "3" (matching the number of answers in the Answer List).
6. Check 'Automatic OK'.
7. Save and apply the forced question to the "Burger Combo" product.
However you decide to program the combo, when the "Burger Combo" is ordered at the frontend, the system automatically orders all of the individual products and gives them each a price of
$0, with the combo itself costing $5.95. If any of the combo components have Forced Questions of their own (like one asking about the flavor of soda), they are presented as well.
PixelPoint BackOffice | BackOffice Menus 39
The combo product can also be used in conjunction with [Size Up] and [Size Down] to "Super
Size" or "Kid Size" the combo (changing the fries and soda to either a large or small size). See
the "Product Setup Advanced Tab" for more information about Size Up and Size Down. You can
also use combos in conjunction with shift products for related functionality (See "Shift Products
Tab" for more information about shift products).
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Products / Product Setup
This menu option enables you to program all of the different features and aspects of individual products, such as ordering products and PLUs (See "Product Types"). Products in PixelPoint POS are feature-rich and highly-customizable, and it is here where you specify exactly what you want each product to be like. Selecting this menu option presents a setup screen with many different tabs, each of which has its own subsection in this section. In addition, this section has a subsection about feature codes, which are very useful for adding even further functionality to individual products. This section is organized as follows:
PixelPoint BackOffice | BackOffice Menus
Products / Product Setup
The Product Setup tab enables you to program settings for all of your individual products.
41
Description
The product description that prints on the customer receipt. It is important that short forms be avoided here if possible, as customers want to know what everything on the receipt means, and short forms can be difficult to understand.
Printed Description
The description that prints on remote printers. Short forms can be used here. For example, you could shorten "Fried Chicken Dinner" down to FR CHKN DNR. The only people who see this description are kitchen staff, so this description should be suitable for them.
POS Button
The label on the product's touch screen button. This description should be written with servers in mind, as they are the ones who will be using it to place orders for the product. You can fit three lines of text on the button.
Button Font
Enables you to specify a particular font for this individual button.
Text Color
Presents a color chart you can use to select the color of the text on the POS Button. You can choose from among 48 basic color tiles, or apply custom colors. To apply a custom color, select
[Define Custom Colors], pick a custom color box to modify, select the desired color from the rainbow tablet and then select [Add To Custom Colors].
Back Color
Presents a color chart you can use to select the color of the POS Button itself. As with the text
PixelPoint BackOffice | BackOffice Menus 42 color above, you can choose from among 48 basic color tiles, or apply custom colors. See 'Text
Color' above for instructions on how to apply a custom color.
Button Image
Enables you to apply an image to the POS Button. You can use this to show a photo of the product itself on the touch screen order menu. It is recommended that you use small images, around 100-150 pixels in size. Square images appear best, though the system will stretch nonsquare images to fit the button.
Use Grid Settings
If checked, the product button will use the alignment and font settings assigned to the product
grid in Form Designer. If unchecked, the button will use the settings assigned to it on this screen.
Vertical Alignment
The vertical position of the text on the button. It can be set to Top, Center or Bottom.
Horizontal Alignment
The horizontal position of the text on the button. It can be set to Left, Center, or Right.
Price A-J
The product's price(s). The product's default price is Price A. If you enter the price of the item in the
Price A
box and press the
Tab
key, the system applies the same price to all of the other price fields. You can set different prices for any of the other fields, however; there are 10 price levels you can use to adjust pricing for a wide variety of circumstances. You can configure the system to apply these different price levels using any of the following criteria:
Report Category
- All items in a report category can be set to switch price levels based on
the category's schedule in Report Category Setup. For example, say that Wednesday night
from 8:00-9:00 is 'Happy Hour.' You can set all liquor report categories to shift to Price B at this time. You can also apply this same function to an individual product by using the schedule in Product Setup.
Member Group
- Members are assigned to groups (See "Member Group Setup"). You can
set a group to use a different price level than other groups. So, for example, you could set
Seniors to use Price B and Students to use Price C.
Station
- You can set each station to use a different price level. For example, Station 1 could use Price A and Station 2 could use Price B.
Sales Type
- You can set each sales type to use a different price level. For example, Dine-In sales could use Price A and Delivery sales could use Price B.
Modify Price
This is a special price level that applies when an Ordering Product is used as an Option. For example, say a Salad is $4, but, if you order the Steak Dinner, you can add that Salad for $1. $1 would be set as the product's modify price. The modify price is applied through the use of a
Forced Question; when Ordering Products are selected as choices in Forced Questions, their modify price is added to the transaction.
Report Cat
The report category the product belongs to. When you select this, the product adopts all of the programming that was applied to that report category (for example, modifier pages, taxes, print location and price schedule). You can use the [...] button to the right of this field to select from existing report categories; you can also use the [New Item] button on the window that displays to create a new report category, or the [Edit] button to modify one of the existing report categories.
Type of Product
The product's type has a big effect on how it acts in the system. See "Product Types" for details
about each product type.
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Forced Questions
You can apply up to five Forced Questions to a product (Forced questions apply modifiers to
products. See "Forced Questions" for more information). Every product within each Forced
Question can also have five Forced Questions as well. For example, say ordering a dinner presents a Forced Question of 'Soup or Salad' and that you choose the salad. That salad product may then have a Forced Question asking about the type of salad.
Continuing with this example, say you choose a type of salad called "Chef Salad". That product may have its own Forced Question asking about the choice of dressing. All of this stems from just the one Forced Question applied to the dinner product. You could still program four more Forced
Questions for that dinner if you wanted to.
You can also search, add and edit Forced Questions from this screen. There is a search button
[...], located next to each Forced Question selection line, that enables you to do all of this without leaving Product Setup.
Ask Questions at Once
Presents all of the Forced Questions programmed for the product on the screen at the same time
(when the product is ordered at the front-end). For example, a burger combo may have all of the following questions—what burger type, what toppings, what side item(s) and what flavor of beverage. If this option is checked, the system will display all of these questions at once, rather
PixelPoint BackOffice | BackOffice Menus 44 than displaying them one at a time. If this option is not checked, the questions will be asked separately, one after the other.
Note:
PixelPoint prevents "Ask Questions at Once" from applying to PocketPOS applications, since PDAs are too small to display many questions on the screen at the same time. Instead,
PixelPoint prompts you for an answer to each question individually.
Course
Specifies the course this product is typically served. The course you select here affects where the
product is printed on remote prints (if set to sort by course). See the "Sort Order Tab" in Network
Printer Setup for further details.
Printing Priority
The product's printing priority number; this number determines where the product is in the list of items on remote prints that are sorted by printing priority. The higher the number is, the higher priority it has and the closer to the top of the list of items it will print. You can assign up to
999,999,999 priority numbers. See the "Sort Order Tab" in Network Printer Setup for further
details.
Consolidate On Orders
Checking this box tells the system to consolidate this item on remote prints. You can consolidate both options and ordering products. For example, say you place an order for 6 steaks (1 rare, 2 medium, 3 well done) and that consolidation is set for both the steaks and the temperatures. The consolidated print will have a line for the steaks themselves, as well as (indented) lines for each of the meat temperatures, showing how many should be cooked rare, medium and well done.
See "Print Consolidation" for more information about consolidation.
Option Printing
The selection in this box applies if the product type is 'Option';it determines how options print on receipts. Normally, an option will not print if it has no price. If it does have a price, the option will print on its own line with its price.
Normal
enforces the above, where only those options with prices print on the receipt.
Print Always
forces the option to print on the receipt regardless of whether it has a price or not.
Roll-up Price
adds the price of the option to the option's master item. It thus appears as if the option does not have a price, although the name of the option still prints on its own line.
See the example below.
PixelPoint BackOffice | BackOffice Menus 45
PixelPoint BackOffice | BackOffice Menus 46
Products / Product Setup / Custom
This product setup tab enables you to by-pass product settings inherited from the assigned report
category (See "Report Category Setup") and/or configuration category (See "Configuration
Setup"). You can also use this tab to apply a security level to the individual product.
Define Custom
Enables you to define the taxes, schedule, print channel and modify screens for this product individually. By using this feature, you can make these settings unique to this product instead of the same as all other products in the same report category or even in the same configuration category. Checking this box activates the other fields and settings on this screen; if this box is not checked, the other fields will be grayed out.
Print Channel
Sets the printer channel(s) where this item prints. See "Determining Printer Channels" for more
information about printer channels.
Modify Screens
The modify order pages this specific product uses. When the product is ordered, these order pages will show up in the Modifier Grid on the Order Screen.
Add Taxes
Taxes that have a check mark next to them are applied to the product. Check and uncheck these boxes to add or remove taxes.
[Schedule]
Selecting this button enables you to set a different price schedule for this one product, rather
than using the report category's price schedule. See "Report Category Setup" for more
information about setting up price schedules.
PixelPoint BackOffice | BackOffice Menus 47
Min Security
You can apply security to an individual product so that management authorization will be needed in order to order the product. You would usually use this for expensive products such as rare bottles of wine.
Accounting Codes
These fields are for reporting purposes only. You can have a separate 'Accounting Code', 'Cost
Accounting Code' and 'Inventory Accounting Code'. There are reports in Report Viewer that can make use of the contents of each of these fields.
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Products / Product Setup / Recipe
The recipe tab enables you to program the product's recipe. A recipe is a list of all the inventory or stock items used to make a product. It also includes the amount of each item used to make the product. The system records the fact that these amounts of these stock items were used whenever the product is ordered, enabling you to generate an Inventory Usage Report. If used in conjunction with Inventory Manager, the system will also deplete the recipe items from the specified warehouse(s) whenever the product is ordered.
Note:
In order to make use of this tab, you must first have inventory items programmed in
[Inventory Item]
The description or name of the stock item.
# of Units
The number of stock units that go into making the product.
Unit Description
The type of unit used in the recipe; the system retrieves this description from the stock item record when you add it to the recipe.
Item Cost
The cost per unit of the stock item, which the system also retrieves from the stock item record, multiplied by the # of units.
[+ Inventory Item]
Adds a stock item to the product recipe. Selecting this button displays a window showing you all
PixelPoint BackOffice | BackOffice Menus 49 of the stock items. To add one, select the item and then press [OK]. The system then asks how many units it should apply to the recipe.
[- Inventory Item]
Removes an item from the product recipe. Select the item and then select this button.
Total Recipe Cost
The sum total of all stock item costs, giving the total recipe cost of this product.
Product Selling Price
The selling price of the product (Price A).
Suggested Selling Price
A calculated selling price for the product, based on recipe cost and a specified profit margin. You can use the slide bar and percent field below to set how much of the selling price you want to be profit and how much you want to be cost.
In the example above, the cost price of 3 pieces of fried chicken is $0.42. The selling price is
$8.50. When these values are set, the slide bar positions itself automatically and the value of the percentage field changes— showing that, in this case, the cost price of the meal is 4.93% of the selling price. You can manually slide the bar up and down, changing the amount that recipe cost is a factor in the selling price. You can also enter an exact value by using the percentage field; the slide bar automatically changes positions when you change the percentage field's value.
Note:
This is the product cost price and does not include additional expenses.
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Products / Product Setup / Advanced
The advanced tab contains fields to extend the functionality of the product. For example, by changing settings on this tab you can make better use of the Billboard screen, amongst many other things.
Time To Serve
The time (in minutes) it takes to prepare and serve the item. If this product record is a Delay
Print Command, this field specifies how long the system should wait until it sends the next item
on the order. For further information, see Delay Print Command in "Product Types".
Ref Code/UPC
Either the product's PLU number or its UPC barcode number. If the product type is 'Merchandise
Item', then you would enter the UPC code in this field. If you are using the PLU custom function button, you would record the PLU number here.
# of Items Remaining (Countdown)
The quantity of this item that is available for order. This number appears in the corner of the product's button on the Order Screen. As the product is ordered, the number gets smaller; when it reaches zero, the item is automatically declared as Sold Out. If no number is entered here, no countdown will occur, and you can order the product indefinitely, unless it is manually set as Sold
Out.
Manually Entered
This box contains settings you can specify be manually entered when the product is ordered from the Order Screen. If 'Price Mode' is checked, the system will ask that you enter the product's price every time it is ordered; this overrides any prices applied on the Product Setup tab. If
'Description' is checked, PixelPoint will prompt you to enter a label for the item whenever the item is ordered; this label is printed on remote prints and the receipt.
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Feature Code
A special numeric value which enables you to carry out special functions (See "Feature Codes").
Tax Exempt #
If this product is exempt from certain taxes, a special reference number or general ledger number may need to be applied. Use this field to enter this number.
Label Capacity
How many items of this product can fit on a label (used primarily in catering environments). For example, say that order information about 5 sandwiches can fit on one of the establishment's labels. The label capacity in this case would be 5. If there were an order for 12 sandwiches, three labels would print (two with 5 sandwiches each, and one with 2 sandwiches).
Prep Location
A number that indicates the station where this product is prepared, used so employees dealing with the product know where to go to prepare it or get it. This number is reflected on catering print out reports.
Covers
The number of guests one order of this product would normally cover or serve. For example, products such as hamburgers would have a cover of 1 (as they are made individually for each person). But products such as a "Seafood Platter", for instance, would have a larger cover
(perhaps 2, 3 or 4), as they are intended for a number of guests.
Points Awarded
Points redemption is one method of client retention that PixelPoint offers. When a member is applied to a check, the member is credited points for each item on the check. The points for each item are configured here. For example, if the Soup of the Day is worth 10 points, you would enter
"10" as the value of this field on the "Soup of the Day" product record. Compare this to the other member points system configured in System Setup that offers points by net amount spent on the bill (rounded down). If the system is configured to issue points by net amount spent, the points configured for individual products will be ignored.
Employee Points
The number of points an employee gets if a customer orders this product. Used in employee
[Make Info]
Displays a setup screen that enables you to program How to Make information for the product.
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Load Image:
Enables you to apply an image of the product
Clear:
Removes the currently-applied image.
Save Changes:
Saves the information programmed on the screen, including the image.
Close Form:
Returns you to the Product Setup Advanced Tab.
POS Info tab:
The text entered here displays when you select [How To Make] or [Make Info] at the front end.
This function is very useful for identifying ingredients that may cause allergic reactions, describing preparation instructions or nutritional content, or providing any other information customers may want to know before ordering the product.
Weighed Item On Scale
Checking this box tells PixelPoint to interface with an attached weight scale when this product is ordered; PixelPoint looks to the weight on the scale and applies that as the quantity.
Two fields appear in the box when this checkbox is enabled. 'Tare Weight' enables you to enter the weight of the plate or container the product is stored in; this weight is deducted from the total weight presented on the scale when the product is ordered, so customers do not pay for it.
'Unit Description' is the unit of measurement that the product is weighed in. For example, sliced ham may be weighed in terms of grams or kilograms, or a measure in another system, such as ounces. You can use the browse button on the right to select from currently-used terms or to add a new one.
Reporting Product
The product that you want this product listed as on reports. There may be instances where you do not want this product to be reported as itself. For example, if this product's price is set to
$0.00 because it is used as a modifier or an option to a forced question, you will not get appropriate sales data for your reports. You can use this field to tell the system to report this product as a different product instead.
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Size Up/Down Product
Size-Up and Size-Down are two functions that make it easier for the operator to adjust the size of a meal ordered. These functions were designed for the Quick Service industry but may also be applied to Table Service environments.
For example, in the case of pizza orders, if the customer changes the size of their pizza (say, from a medium to a large), the toppings and related inventory recipes are adjusted as well. The same applies in the case of combo orders. Say that someone "super-sizes" their combo. If you use the Size Up function, the corresponding size-up combo will contain the appropriate items
(being a large fries and large soda) and the appropriate ingredients will be depleted from your inventory as well. Of course, prices will adjust accordingly too.
You can specify which product this product changes to when [Size Up] or [Size Down] is selected at the front-end by enabling the checkboxes here and clicking on the green bars. For detailed information about programming Size Up and Size Down, see the PixelPoint POS Installation Guide.
Active Date Range
You can set an active date range for the product. Using this, you can program an item to appear on the POS on a specified date and disappear after a different date. This is ideal for programming daily and weekly specials or promotional items.
Item Special
Changing the selection from 'Normal' here identifies the product as a Special or Dessert. The product then shows up in the corresponding column on the Billboard screen. To remove the item from either column, simply select the 'Normal' box.
Active Surcharge
A surcharge is an additional charge you want to apply to the check. It is a percentage calculation based on either the Net Total (total before taxes) or the Final Total (total after taxes) of the check. You use this checkbox to make the current product record a surcharge.
The image below demonstrates this. When you check the 'Active Surcharge' box, the surcharge definition window displays, enabling you to define its parameters. 'Minimum Charge' means that regardless of what the system calculates as the surcharge, the minimum amount it can apply is
(in this case) $1.00. 'Maximum Charge' means that regardless of what the system calculates as the surcharge, the maximum amount it can apply is (in this case) $20.00.
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The radio buttons below these fields enable you to indicate whether you want the surcharge calculated to be based on the Net total or Final total. This information, in addition to the values you set for 'Minimum Charge' and 'Maximum Charge', is carried across to the pricing section on
On that tab, Price Levels A through H now reflect the surcharge percent to be applied for that price level. If you applied this to a transaction, the surcharge would be 10%. You can set different percentage levels for each price level (A-H).
Price Level I reflects the minimum charge you applied earlier. So say you were working on Price
Level A and the amount of the check came to $8.00. The 10% surcharge would be $0.80, but because the minimum surcharge (Price Level I) is set to $1.00, the surcharge applied would be
$1.00 instead of $.80.
Price Level J represents the maximum charge you have applied. So say you were still on Price
Level A and the amount of the check came to $220.00. The 10% surcharge would be $22.00, but because the maximum surcharge (Price Level J) is set to $20.00, the surcharge applied would be
$20.00 instead of $22.00.
Active Surcharge works great in a delivery environment where you want to apply a delivery charge to the order. You can configure the Delivery sales type to use a feature called 'Auto Order
Item' with the active surcharge, so this surcharge is applied to every delivery order automatically
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The
Feature Code
field in the Advanced tab of the Product Setup screen can be used to add special functionality to your system above and beyond the features and functions that come enabled stock.
To use feature codes, enter the feature code value into the field in the Advanced tab of each applicable product record.
Tax Inclusive Pricing
Use this feature if you want the product's price to include applicable taxes. When this feature is in effect, the system internally back-calculates the price of the item so that its price (plus tax) matches the price you entered. For example, say that Beer is priced at $4. Using feature code 1, the price (including tax) would be $4—there would be no additional tax added onto the order for this item. However, without feature code 1, Beer would be $4 plus additional taxes.
This function is commonly used in situations where the bar menu is tax-inclusive but the rest of the menu is not. Of course, establishments under VAT taxation laws do not use this feature, since everything is tax inclusive (this would be addressed using a tax DLL.). It is important to remember that due to rounding and taxation issues, some tax inclusive prices may be off by a cent.
Note:
Within Station Setup is a checkbox called 'Use Tax Inclusive Pricing When Feature
Code =1'. This must be applied to each station that will honor tax-inclusive pricing. With that being said, it is possible to apply both tax-inclusive pricing and non-tax-inclusive pricing within the same establishment.
Default Print Locations. By default, when using an Ordering Product in a Forced Question the product behaves like an Option and prints to the same place as the master product it modifies.
Use feature code 2 when you do NOT want the product to follow the item when printing. Instead the product item will print where it is normally set to print in BackOffice.
For example, say you order [Wings & Beer] and that this includes (through a Forced Question) the ordering products [Bucket of Wings] and [Pitcher of Beer]. The problem is, you do not want the wings to print at the bar or the beer to print in the kitchen; because the two products are, in effect, Options in this case, they will both print to the same place. Apply feature code 2 to the ordering products within the Forced Question—the wings will print in the kitchen and the beer will print at the bar, where their product records set them to print.
Note:
Feature code 2 will not affect OPTION products.
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Hold & Fire
Use this feature code to set up a Hold & Fire operation. Create a product called "Hold & Fire" with
'Delay Print Command' as its product type, and feature code "3" on the Advanced tab. When placing an order, the system will send all of the items ordered before the Hold & Fire product to the bar/kitchen. When it comes to the Hold & Fire product, it stops, and it delays printing all items after the Hold & Fire line until you void the Hold & Fire line item.
Multiple Hold & Fire items can be applied to a check. For example, say you order [Soup], [Hold &
Fire], [Steak], [Hold & Fire], [Pie]. The soup will be sent first, but the steak will only be sent when you void the first Hold & Fire and the pie will only be sent when you void the second Hold &
Fire.
Note:
You cannot print a receipt with a Hold & Fire item on it. The system checks for these items and will not print the receipt if it finds one. In addition, you cannot use Hold & Fire with rated items. The system will automatically remove any Hold & Fire feature it finds when you order a rated product.
Order Later
This feature code enables you to wait until later before choosing an ordered item. It tells the system that a product is going to be ordered, but that you will specify which product later. This feature code is ideal for "Full Meal" products concepts. For example, say you order a product called the $20 Meal—it includes your choice of appetizer, main course and dessert. When selecting from the dessert Forced Question, you select a product called "Order Later", which has been programmed to use feature code 4. The system applies this item to the check as the customer's choice for dessert.
When the customer decides what they want for dessert (likely after they have finished the main course), use the [Substitute] custom function button on the [Order Later] item and then select the product the customer wants.
Note:
If you want to use this feature, remember to add the "Order Later" product as an answer to the necessary Forced Questions.
Quantity Forced Questions
This feature code tells the system to ask the product's Forced Questions for each instance that is ordered. That is, if you use the quantity button to order 3 Steaks, feature code 5 will make sure that any Forced Question accompanying the order of a Steak is asked three times instead of once.
Cannot Coupon Item
With this feature code in effect, no coupon discounts can be applied to this item, regardless of any other programming in the system.
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Quantity Price Equals One
If an ordered item's quantity is less than one, the system will charge the same price as if the quantity were one.
For example, say pizza toppings are $1 each but a customer wants you to split their toppings— they want half of the pizza to have sausage and the other half to have chicken. Feature code 9 would make sure that the half toppings still cost $1, rather than $0.50.
Manual Surcharge
When this feature code is programmed on a product using a manually entered price, ordering this product prompts for a % surcharge of the net total. A keypad prompting you to 'Enter Surcharge
15=15%' displays when you select the product on the front-end Order Screen—this can be used for setting gratuity.
Auto Order Item
These feature codes are used to tell PixelPoint to automatically order products when a transaction is started. Any product set with feature code 101, 102, 103, or 104 is automatically added to the order when a check is opened. PixelPoint adds products with the highest of these feature codes first and products with the lowest last (that is, it will order 104 items first, 103 items second, etc.).
Note:
Some POS functions (such as selling Gift Cards) may be affected by the application of auto-ordered items. Take this into consideration before applying these feature codes.
Also note:
Feature codes 101-104 only apply to Table Service mode.
Auto Order Item Where Qty = Customers
PixelPoint automatically orders items with feature code 105 in a quantity equal to the number of customers on the check.
For example, you could use this feature code to set your system to automatically apply 3 seating positions when you open a table with 3 customers.
Note:
Feature code 105 only applies to Table Service mode.
Apply Active Surcharge
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These feature codes determine how an active surcharge is applied. Feature code 301 applies the surcharge based on the Net Total. Feature code 302 applies the surcharge based on the Final
Total. Feature codes 301 and 302 are entered for you automatically when you set up the Active
Surcharge using the radio button options under the Active Surcharge field to the right of the
Feature Code field on the Product Setup Advanced Tab. On the other hand, entering "301" or
"302" in the Feature Code field causes the Active Surcharge options box to open with the appropriate radio button selected.
Linked Modifier Item Groups
These feature codes enable you to set conditions as to when certain modifiers can be applied to a check. Modifiers with these feature codes can only be applied if their linked master item has been ordered.
For example, a modifier item that has feature code 605 can only be used to modify an ordering product that also contains feature code 605.
Linked Product Item Groups
These are similar to the linked modifier item groups except they apply to all product types—not just modifiers. The 800 series of numbers scans the entire check, looking for a corresponding 700 series number. If that number is present, the item can be ordered. If it is not, you cannot order the item.
For example, you could program "Soda" with feature code 724 and "Soda Refill" with feature code
824, preventing "Soda Refill" from being ordered unless "Soda" has been ordered. When you try to order a product with feature code "824", PixelPoint scans the check for feature code "724", only adding the 824 product when it finds one with 724.
Shift Products Buttons
These feature codes indicate that the product is a shift product button; selecting one of these buttons on the front-end Order Screen will shift a product to one of a possible ten products
programmed on a product's Shift Products Tab. Feature code 901 corresponds to the first row on
that tab ('Shift 1'), feature code 902 corresponds to the second row ('Shift 2'), and so on. See
the Shift Products Tab for more information about configuring products with these feature codes.
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Products / Product Setup / Combo Items
The Combo Items tab enables you to program this product as a combo. All of the products and forced questions listed on this tab are automatically added to the order or asked when this product's button is selected on the front-end Order Screen.
Combo Item
The products and forced questions included in this combo. When this combo product is ordered, all of the products here are added to the check and all of the forced questions are asked.
Price Mode
The price level this product uses in this combo. By default, all products are added to the combo using the 'Fixed Price' level. You can change this price level by clicking on it two times and selecting from the drop-down box.
Fixed Price
The value of this product in this combo. This is a manually-entered price level for the product, specific to this combo. By default, the fixed price of all products is "$0.00" when they are added to combos here. You can set the fixed price to any value by typing the amount into the field. If the product is set to use a price level other than 'Fixed Price', this column will be blank for the product.
Required Item
Used in automatic combo recognition. If the products marked as 'required' on this tab are ordered individually, the Combo Grid on the Order Screen will automatically display the combo's product button, indicating that the products that have been ordered are available in a combo, and enabling users to add the combo directly.
Suggested Description
Used in automatic combo recognition. A description or question for each product that users can
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[+ Add Product]
Adds a product to the list of items in the combo.
[+ Add Question]
Adds a forced question to the combo.
[Change]
Enables you to select a different product or question instead of the one that is currently selected.
[- Remove]
Removes the selected item from the combo.
Up / Down Arrows
Change the order the products in the combo are added to the check, and/or the order that forced questions are asked when the combo is ordered.
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Products / Product Setup / Shift Products
This tab enables you to link this product to multiple other products, and so create a shift products group. The different products specified here will be ordered if you first select one of the shift buttons on the front-end Order Screen before selecting this product's button. This means that, for all of the products specified here, you only need one button on the menu.
This tab only appears in Product Setup if it has been enabled in Policy Setup. The specific option
that controls it is "UseProductShiftsKeys".
Shift Products are usually used for products that have several different sizes or types. For example, you could have [Small], [Med], [Large] and [Extra Large] shift buttons—selecting one of these buttons and then selecting a menu item on the Order Screen would add the corresponding size of the menu item you selected to the order. Each shift button is linked to one of the fields on this tab. Selecting the [Shift 3] function button on the front-end Order Screen, for example, would shift the product to the product specified in the 'Shift 3' row on this tab (in the example shown in the image above, this would order a "Large Pizza" if you then selected the [Pizza] button on the Order Screen).
For information about how to program shift products, see the PixelPoint POS Installation Guide.
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Products / Product Setup / User Definable
This tab appears when the
ShowProductCustomFields
policy is enabled in Policy Setup. This tab is
just like the User Definable Tab in Employee Setup, except it can be used to create custom fields more appropriate for your products. For more information about this tab and about creating
custom fields, see "User Definable Tab" in Employee Setup.
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Products / Product Setup / Kiosk Forms
This tab enables you to program settings specific to the product's use in a Kiosk application. The
it is "UseKioskConfigurations", in the BackOffice folder.
You can use this tab to specify what modify screens this product should use, as well as what forced questions should be asked when it is ordered.
See the Kiosk section of the PixelPoint Form Designer Guide for more information about products used in kiosks.
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Products / Order Page Setup
At the front-end, order pages are used on the Order Screen to access groups of products; selecting an order page changes what appears in the Product Grid. Modifier pages perform the same function, except with modifier products.
This setup screen is used to create and modify order pages and modifier pages. Order pages and
modifier pages must be created before adding products to them in Menu Setup.
Description
The description of the Order Page. Pressing [TAB] applies this description to the POS Button (see below).
POS Button
The title that appears on the touch screen button. This description is intended for the server placing the order. There is no limit to the number of characters you can have in the description, but space on the button is limited (how many characters fit depends on the font type and size).
Button Font
Enables you to specify a particular font for this individual button.
Text Color
Presents a color chart you can use to select the color of the text on the POS Button. You can choose from among 48 basic color tiles, or apply custom colors. To apply a custom color, select
[Define Custom Colors], pick a custom color box to modify, select the desired color from the rainbow tablet and then select [Add To Custom Colors].
Background Color
Presents a color chart you can use to select the color of the POS Button itself. As with the text color above, you can choose from among 48 basic color tiles, or apply custom colors. See 'Text
Color' above for instructions on how to apply a custom color.
Button Image
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Enables you to use a graphic image on the POS Button. It is recommended that you use small images around 100-150 pixels in height. Square images appear best, but the system will stretch other-shaped images to fit.
Use Grid Settings
If checked, the order page button will use the alignment and font settings assigned to the order
page grid in Form Designer. If unchecked, the button will use the settings assigned to it on this
screen.
Vertical Alignment
The vertical position of the text on the button. It can be set to Top, Center or Bottom.
Horizontal Alignment
The horizontal position of the text on the button. It can be set to Left, Center, or Right.
Type of Menu
The option selected here determines whether the page will be used as an Order Page or Modifier page. If the latter is selected, the page will be included in the drop-down list of modifier pages
that displays when setting up things like Report Categories (See "Report Category Setup").
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Products / Report Category Setup
A report category is a group of similar products. It is a level of product classification between
Summary Group (which is a very general grouping of products, such as "Food" or "Beverage") and Product (being individual items, such as "8oz Peppercorn Steak" or "apple pie").
Report categories serve two functions. The first involves reporting. A report category enables you to view the sales activity of groups of related products (such as "Bottled Beers" or "Desserts").
This is useful when you want information that is more detailed than what a summary group can provide, but is broader than what you get in reports detailing the sales of each individual product.
The second function is reducing redundant programming. When a product is assigned to a report category, it inherits the information that was programmed into that report category. So items with common taxes, modifier pages and print location can simply inherit this programming by being assigned to the same report category, instead of having to have all of this programmed in for each item.
Category Description
The name of the report category.
Summary Group
The summary group the report category belongs to. For example, an Appetizer report category
would belong to the summary group "Food" rather than "Beverage" or "Bar". See "Summary
Group Setup" for more information.
Revenue Center
If the establishment has multiple revenue centers, you can select which revenue center to apply
the report category to. See "Revenue Center Setup" for more information.
Default Print Location
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The print channel(s) items with this report category will print to (for remote prints). For example, all appetizers may use the Kitchen (or Food) print channel whereas all beer would print to the Bar print channel.
Note:
It is not necessary to include the Local print channel here. This setting has to do with the remote prints only.
Default Taxes For Group
The taxes all items with this report category are subject to. Click on the various checkboxes to select and deselect the different taxes.
Default Modify Screens
The modify pages that you want to appear when items with this report category are selected on the front-end Order Screen. They should be modifier pages that are appropriate for the kind of products in the report category (for instance, if you were programming a Hamburger report category, you likely would not want "Bar Holds" as a modifier page. "Food Holds" would be more appropriate).
[Schedule]
Selecting this button presents a schedule screen that allows you to set times when the price level for products in this report category changes. For example, you could set this report category to use Schedule B on Mondays and Schedule C on Tuesdays. Click and drag on the schedule to select a time range. Then click on the color tile next to the price level you want to set. There is also a 'Not Present' option that sets products in this report category as unavailable for order during that time.
In the above example, products in the Beer category are unavailable from 7am to noon, and switch to Price B on Tuesdays from 9pm till closing at 3am.
Printing Priority
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The priority this report category takes if the receipt is sorted by Report Category (See "Sort
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Products / Summary Group Setup
A summary group is a very wide and generic group of products. It is the highest level of groups of products created for reporting purposes. Common examples of summary groups are "Food" and
"Beverage". Summary groups can be broken down into a number of smaller groups, called Report
Categories.
Report Type
Although the Summary Group is the largest product group you program, multiple summary groups can also be grouped together. Every Summary Group has one of five Report Types. When generating a summary group report, summary groups with the same report type get grouped together. For example, say the summary groups "Hot Food" and "Cold Food" both have the report type "Food". If you generate a summary group sales report, the totals for these two groups would be combined to give an overall "Food" total. In addition, the total cost of all items in each report type is printed at the bottom of customer receipts.
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This section discusses the master report for PixelPoint: the Sales Summary Report. This is a compilation of multiple reports, created to give an overall view of the day's activities. You can generate a sales summary report in Report Viewer.
Remember that the numbers and labels included in the example report below are only examples.
Excepting the section titles, the contents of your reports will be different. Some sections may or may not be included.
This section summarizes the sales totals for each Summary Group. It does not include taxes or discounts. The field "Round Difference" represents any rounding that may have been done within the day. For example, the calculation of tax on a split check could result in a half-cent difference.
That half cent would be accounted for here. Another situation where you may find round differences is within a 24 hour operation. If a coffee is ordered before the End of Day, and then the End of Day is run before the transaction is closed, the coffee's value will show up as a round difference. However, it would be removed from the round difference when the transaction is closed. You would only see this if you ran the Sales Summary Report immediately after End of
Day while the check was still open.
You can cross-check the value for Gross Sales using Total Receipts less taxes, less discounts.
This section tracks all discounts and coupons applied during the day. Next to each title is a number in a square bracket. This represents the quantity (number of instances). In the example,
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Coupon 1 and Coupon 2 were each applied once. The values deducted from checks were $2.37
and $1.19 respectively.
This section reports what taxes were collected during the day. The "Taxable" values give the dollar value of taxable sales. In the example, $459.85 of sales were applicable for both State and
Federal taxation. If any item or transaction was tax exempt, that value would show up in the "Tax
Exempt" column.
You can cross-check the value for "Total Receipts" using Gross Sales (in the Sales Summary summary) plus taxes, less discounts.
The sales received section focuses on the specific tender values brought in to the establishment.
Sales are broken down by revenue center and then payment type. The numbers in brackets give the number of transactions included in the numbers on that line. For example, the "15" in square brackets next to 'Total Received' indicates the total number of transactions (10+3+2) included in the $724.10 net total and other numbers on the line.
The 'Debits' column shows the amount received for each method of payment. 'Credits' indicates how much was given out (such as with item returns). Values in the 'Net' column are Debits —
Credits. 'Tip' indicates the amount of tips applied to each method of payment. Tip values for the
CASH payment method are derived from employees' declared cash tips. The 'Total' column is calculated as Net + Tip.
The value for 'Cash Due Less Tips' represents the total amount of physical cash the establishment is receiving after paying out tips to its employees. Note that employees would remove cash to cover their charge tips (the establishment is reimbursed those funds when the charges are settled).
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The tender balance section reports entries made within the front-end Tender Balance screen (if used). For further information on Tender Balancing, see the PixelPoint BackOffice User's Guide.
All pay-ins and pay-outs are recorded within this section. In the example report, a $25 cash payin and a $35 cash pay-out were applied. We know that each total consisted of one occurrence due to the number indicated in the square brackets.
The 'Calculated' column gives totals that PixelPoint has calculated; the values here are also displayed on the front-end Tender Balance screen. The equation used to calculate these numbers is "Net Total + Tip + Pay In — Pay Out + Floats". The 'Actual' column indicates totals counted and entered by staff on the front-end Tender Balance screen (either as part of the cashout process or
End of Day process).
The difference between what PixelPoint has calculated and the amount entered is shown in 'Over/
Short'. In this example, PixelPoint calculated $381.63 in Visa sales. The amount entered into the
Tender Balance screen was only $380.63. The over/short column shows that the total on hand for
Visa is short $1 from what PixelPoint says should be there.
This section shows all voids/refunds that have been applied within the system. This section is once again broken down by revenue centers, and it is further broken down by refund reasons, indicating the number of instances as well as the total dollar value of each refund reason.
The information contained in this section is related to time and attendance activity. It is divided into departments, then into job positions.
# of Shifts:
Number of employees who worked.
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Hours Worked:
Total number of hours worked.
Wage:
Total wages (sum of wages x hours worked).
% of Wage:
Percent of total wages (wage / wage total).
% Wage/Net Sales:
Percent of wage to total net sales (wage / total net sales).
This section describes sales and customer information for the whole establishment.
Transactions:
Total number of transactions.
Customers:
Total number of customers.
Net:
Total net sales (gross sales without tax, discounts and coupons).
Avg/Cust:
Average value per customer (Net / Customers).
Avg/Trans:
Average value per transaction (Net / Transactions).
This section describes sales and customer information for each dining section.
Transactions:
Total number of transactions.
Customers:
Total number of customers.
Net:
Total net sales (gross sales without tax, discounts and coupons).
Avg/Cust:
Average value per customer (Net / Customers).
Avg/Trans:
Average value per transaction (Net / Transactions).
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This section describes sales and customer information for each sale type.
Transactions:
Total number of transactions.
Customers:
Total number of customers.
Net:
Total net sales (gross sales without tax, discounts and coupons).
Avg/Cust:
Average value per customer (Net / Customers).
Avg/Trans:
Average value per transaction (Net / Transactions).
This section describes sales specific to member transactions.
Transactions:
Total number of transactions.
Customers:
Total number of customers.
Net:
Total net sales (gross sales without tax, discounts and coupons).
Avg/Cust:
Average value per customer (Net / Customers).
Avg/Trans:
Average value per transaction (Net / Transactions).
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Products / Forced Questions
A Forced Question (sometimes called a forced modifier) is a pop-up window that appears when you order an item. It forces the user to select some of the options on it and applies these as modifiers. You can tell where Forced Questions need to be applied when you read, for example, a restaurant's menu; if there are any choices involved in ordering an item, a Forced Question will need to be applied.
Forced Question screens are designed in Form Designer. You can set these screens to include all
sort of different elements, including the contents of the current check, company logos, product images, and how to make information.
Examples of common Forced Questions are:
Dressings — French, Italian or Ranch
Meat Temperature — Rare, Medium or Well Done
Sauces — Mild, Medium or Hot
Flavors — Vanilla, Chocolate or Strawberry
This section discusses how to set up Forced Questions themselves, using the
Forced Questions
menu option under the BackOffice
Products
menu. The different parts of the setup screen are explained below.
Answer List
The possible answers the user could choose from when they are asked the question. Use the arrow keys to the right to arrange the answers in any order. The Price Mode column enables you to apply a specific price level to that answer within that Forced Question. For example, pepperoni may be used in several Forced Questions. One question may use the pepperoni’s modify price while another question may use the regular (scheduled) price and a third question may use Price
E. The Fixed Price column enables you to set a specific price for the answer when used in this particular question.
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[+ Answer] / [- Answer]
Enable you to add and remove answers from the Answer List. Selecting [+ Answer] presents the product list; choose a product and select [OK] to apply it as one of the possible answers. If the product does not currently exist in the product file, choose [New Item] (on the product list window) to create it. You can then apply it to the Forced Question. Select an item from the
Answer List and then select [- Answer] to remove it as a possible answer.
[Sort Alphabetically]
Sorts all of the Forced Question's answers alphabetically.
Name
The question's name or title.
Question
The actual question that is asked when the question displays at the front-end.
Number of Choices User May Select
Limits the number of choices customers may select when answering the question. For example, the number of choices for a salad dressing is usually one, in that there is usually only one dressing on a single salad. However, customers usually have several different toppings on a pizza, and so the number of choices customers may select for this question may be quite high.
Minimum Number of Answers
The fewest answers you want customers to choose. For example, if you wanted to permit customers to not choose an option (because, for example, they may want the product to be plain), you would set this to "0". But if the question referred to something such as a cooking time for meat, you would need an answer, and so you would place a "1" in this field, indicating that they must choose at least one of the answers.
Number of Mod Price Choices
One of the prices you can set in Product Setup is called the Modify Price (See "Product Setup
Tab"). This price is used when an Ordering Product is used as an Option (such as adding a salad
to a meal for only $1 when you normally charge $4 for the salad on its own). You can program the Forced Question to use this price instead of other price levels.
'Number of Mod Price Choices' limits the number of modify prices used when the question is answered. For example, say a pizza comes with three free toppings and that every topping added after that costs $0.50. You could program each topping to have a modify price of $0.00 and you would then set the Number of Mod Price Choices field to "3". When a customer adds any of the first three toppings, it would be added at no charge, since it is added at its modify price.
However, the fourth topping (and any topping added after it) would cost $0.50, as it is not added at its modify price.
Maximum Allowable Splits
You can split the items applied within a Forced Question. For example, say you want a pizza with a particular topping on one half; this would be a split of 2. This field enables you to choose the maximum number of splits you want the user to select.
When an answer is selected in a split, the quantity of the product will be proportional to the split
(as will be the price and the amount of the product depleted from the inventory). You do not have to apply the split as soon as the Forced Question displays, however. For example, you can order a pizza, apply pepperoni to the entire pizza, and then select
[Split]
and order further toppings. The pepperoni will apply to the whole pizza (although it will show up in each split section on the receipt with proportional quantity). Any further toppings will apply only to the one split (and will have proportional quantity).
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Allow Multiple
Checking this box enables users to select the same answer more than once. For example, they could order double or even triple cheese on a pizza. Note however, that this only works if the
Forced Question is asked using the Button format (see "Use Buttons", below). You can only select items in the list format once.
Use Buttons
Checking this box displays the answers to the Forced Question as individual buttons when the question is asked. Un-checking it displays the answers in a list format. Use the list format when you have insufficient screen space to fit in all of the button answers.
Substitute
Checking this box enables you to go back to a selected answer and substitute one of the other answers in its place. For example, you could substitute Fries with Onion Rings. This option is designed for single-selection Forced Questions. It is not recommended for questions involving multiple answers (such as pizza toppings).
Automatic OK
This saves you from having to select [OK] in situations where the customer only has one choice to make. For example, say a Forced Question asks you to choose one (and only one) salad dressing.
If Automatic OK has been checked, then, rather than having to select the customer's choice and then [OK] to finish with the question, the Forced Question window will disappear as soon as you select the customer's choice.
Forced Questions From Product Setup
You can also search, add and edit Forced Questions from Product Setup. There is a search button
([...]) located next to each Forced Question drop-down box that enables you to do all of this
without leaving Product Setup. (See "Product Setup Tab".)
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Products / Multi Menu Setup
This setup screen enables you to create and modify multiple menus for the establishment. These multiple menus can be completely different, yet be on the same POS system.
This is useful, for instance, in establishments that have different revenue centers. Each revenue center would have its own menu (such as one menu for the dining room and one for the bar lounge). This can also be used in even more complex applications, such as an entire food court.
Every store in the food court could work on a single PixelPoint POS system; each store would have its own menu.
Menu Name Description
The menu's name or title.
Order Form Template
The order form this menu uses. Select the folder icon on the right to choose the order form. This
determines the way the front-end Order Screen will look. Forms are designed using Form
Revenue Center
The revenue center that this menu is assigned to.
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Products / Menu Setup
Menu Setup enables you to program the Order Screen. You can create and modify order pages, create and modify products and assign both to button locations on the Order Screen. The screen is divided into three sections.
1. Item List
Contains two tabs. The Pages tab contains a list of all order pages that have been created. The
Products tab contains a list of all products that have been created.
2. Product Grid
Contains the buttons that appear in the product grid on the front-end. To add a product to this grid, select the product title from the Products tab in the Item List section. Click-and-drag it to the desired button cell in the Product Grid.
3. Order Page Grid
Contains the buttons that appear in the order page grid on the front-end. To add an order page to this grid, select an order page title from the Pages tab in the Item List section. Click-and-drag it to the desired button cell in the Order Page Grid.
Adding Items
Another way you can add an order page to the Order Page Grid (3) is by selecting an empty cell on the Order Page Grid, right-clicking on an order page title in the Item List (1) and then
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Insert Page
from the menu. Or, rather than right-clicking, you can select the [Insert
Page] button at the top of the screen.
Similarly, you can add a product to the Product Grid by selecting an empty cell in the Product Grid
(2), right-clicking on a product title, and selecting
Insert Product
from the menu. Or, you can select [Insert Product].
To change the products displayed on the product grid to those on another order page, simply select the order page title from the Order Page Grid or the Pages tab. The title of the Product Grid changes to reflect that order page and the product buttons change to reflect the products currently on it.
Creating & Editing Items
When you select an empty cell in either the Order Page Grid or Product Grid, [Edit Button] (next to the trash can icon) will change to [Create Order Page] or [Create Product], depending on which
grid the empty cell is in. [Create Order Page] brings you to a blank record on the Order Page
Setup screen (See here)and [Create Product] brings you to a blank record on the Product Setup
screen (See here). PixelPoint applies the item to the empty cell when you save the record.
If you click on a cell that already has a button in it, the button in the toolbar will change to [Edit
Page] or [Edit Product]. [Edit Page] brings you to that page's record on the Order Page Setup
screen (see here) and [Edit Product] brings you to that product's record on the Product Setup
screen (See here). PixelPoint updates the item in the cell when you save the record. You can also
edit a product or order page by right-clicking on the button and choosing
Edit Page
or
Edit
Product
.
Positioning Items
You can arrange the buttons in any order on the grid by clicking and dragging them from one cell to another. You can also remove items from the grid by dragging them to the trash can icon at the top of the screen.
Show Info
Right-clicking on a product button and selecting this option displays the product's price levels and report category.
Lock Position
Lock Position is an option on the menu that appears when you right-click on a button icon.
Selecting this option locks the button's position and prevents users with lesser security from moving it. Locked positions have a small lock icon in the corner of the button. This icon disappears when you unlock the position by selecting
Unlock Position
from the right-click menu.
You can set different security levels when locking products by selecting another option,
Security
Level
, from the right-click menu.
Flash View Button
The lightning-bolt shaped button at the top of the screen (next to the trash bin) enables you to
"run" or preview what the menu will look like at the Front-end.
Multiple Menus
If you have created multiple menus (using Multi Menu Setup), you can access each one on the
Multi Menu
pull-down menu at the top of the screen. The Order Page Grid and Product Grid will change to match the order template programmed for the menu that you select.
For example, the order template for the Dining Room menu may contain an order page grid that has 5 rows of 5 buttons, but the order template for the Patio menu may have 3 rows of 8 buttons.
The grids on the Menu Setup screen change accordingly when you select each menu.
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Modifiers & Modifier Pages
Menu Setup is where you add individual modifiers to the modifier pages. To help you distinguish between order pages and modifier pages, modifier pages are highlighted on the Page tab. Note, however, that modifier page buttons themselves are not applied here. They are applied within
You can apply modifiers to a modifier page by selecting the modifier page title on the Pages tab— this changes the title of the Product Grid to the modifier page title (just as if you had selected an order page button). At this point, simply apply the modifier products to the grid in the same way
you add other products (See "Adding Items", above).
Tagging Products
Say you want to apply the same change to many products. Rather than apply the change one product at a time, you can tag the products you want to change and then make the change only once.
To tag products:
1. Hold the CTRL button on the keyboard.
2. Use your mouse to click on the products that you want to make changes to. Buttons will be highlighted as they are selected.
3. Select the
Tag Menu
pull-down menu at the top of the screen.
You can also retrieve the tag menu options by right-clicking on one of the tagged items and choosing
Tag Menu
from the menu that appears.
4. Select a tag menu option.
Tag Menu
The tag menu has many options that enable you to make changes to a number of buttons and/or the products behind them. This menu enables you to change the price, report category, and print location of the selected product(s). It also enables you to change the selected button(s) background and text colors. The last option on this menu,
Throw Tag in garbage
, removes the tag.
You can use a tag to lock the position of many buttons at once. Simply tag the items and then select
Lock Position
from the right-click menu.
Special Menu
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The
Special
pull-down menu has two options.
Sort Page Alphabetically
sorts the contents of the product grid alphabetically. By default, the Products tab automatically filters products matching the revenue center of the selected menu.
Show Products From All Revenue Centers
enables you to view all products on file, regardless of their revenue center. This option enables you to share common items between revenue centers.
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Products / Configuration Setup
This menu option enables you to add and modify configuration categories. Configuration categories function as groups of custom-defined products. For example, if multiple items require certain programming to be different from what is defined in their report category, a configuration category could be created and applied to those specific items. The products are still included in the assigned report category, but their settings can be different.
Category Description
The name of the configuration category.
Revenue Center
If the establishment has multiple revenue centers, you can select which one to apply the
configuration category to. (See "Revenue Center Setup".)
Default Print Location
The print channel(s) items in this configuration category will print to (for remote prints). For example, all baked goods may use the Kitchen (or Food) print channel whereas all beers would print to the Bar print channel.
Note:
It is not necessary to include the Local print channel here. This setting has to do with remote prints only.
Default Modify Screens
The modify pages that you want to appear when items in this configuration category are selected on the front-end Order Screen. They should be modifier pages that are appropriate for the kind of products in the category (for instance, if you were programming a Cheeseburger report category,
PixelPoint BackOffice | BackOffice Menus 84 you likely would not want "Bar Holds" as a modifier page. "Food Holds" would be more appropriate).
Default Taxes For Group
The taxes all items with this configuration category are subject to. Click on the various checkboxes to select and deselect the different taxes.
[Schedule]
Selecting this button presents a schedule screen that enables you to set times when the price level for products in this configuration category changes. As this feature is identical to that in
Report Category Setup, see that section for more information.
Configuration Setup
is only visible on the
Products
menu if configuration categories are enabled
located in the BackOffice folder.
When Configuration Categories are enabled, a new field appears on the Product Setup Tab. This
field enables you to assign the product to a configuration category, thus giving it those programming settings that are different from the other products in the report category the product is assigned to.
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Note:
Although settings defined in the configuration category override the settings for the
report category, those defined in 'Define Custom' (on the Product Setup Custom Tab) override
the settings for the configuration category.
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Product / Refund Reasons
When voiding an item that has been sent to the bar or kitchen to be prepared, the system asks you to select a reason for removing the item. It displays a list of reasons that you choose from.
This setup screen enables you to configure that list of refund reasons. All of these voids are included in various management reports and are categorized under their respective reasons.
Refund Description
The name or label of the refund type. This appears as a line on the list of refund reasons at the front-end, enabling you to choose this reason.
Reduce Inventory
If checked, the system will reduce the inventory of the voided item each time this refund is selected. If unchecked, no change to inventory will take place.
Print Refund on Receipt
If checked, the system will print the refund and reason on the customer receipt. If unchecked, the item will simply be omitted from the receipt altogether.
Print Refund on Print Channels
If checked, the system will print the refund and reason on the remote printer that received the original order.
Min Security Required
The job position with the least amount of security authorization needed to approve refunds using this reason.
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Products / Exit Setup
This menu option closes the BackOffice system. If you accessed BackOffice from the front-end, you return to the front-end. If you accessed BackOffice from a Windows desktop shortcut, you return to the Windows desktop.
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PixelPoint contains an internal e-mail function that enables management to send messages to staff. These messages can be addressed to a specific person, everyone with a certain job position, or everyone who uses the system.
The Mail menu has two options: Send Mail, which enables you to create a mail message, and View
Response Mail, which enables you to view the responses employees have given to response mail
messages.
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Mail / Send Mail
This menu option enables you to create and send a mail message through the system. Simply select from the options at the top of the screen (each of which are explained below), type your message in the white text field, and then press [Send].
Person:
Sends the message to one person. Selecting this presents a field enabling you to select the person to receive the mail.
Job Position:
Sends the message to everyone with a particular job position. Selecting this presents a field enabling you to specify the job position.
Everyone:
Sends the message to all employees in the system.
Mail Message:
This type of message is useful for long messages that contain substantial and detailed information.
Broadcast Message:
This type of message is a short, one line message that is received in a broadcast alert such as the one below.
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Response Mail:
This type of message requires all readers to give a "Yes" or "No" response, and so is used when you want to ask the recipients a question. You should create a unique message title (in the 'Subject' field) when using this kind of mail, since the title is used to record answers and enables you to retrieve them later.
Subject:
The subject or title of the message. You should always create unique titles, so you can tell messages apart.
[Clear Message]:
Clears the entire message area so you can retype the message.
[Send]:
Sends your message to the designated person or people.
Once mail has been sent, the message will be received immediately by anyone currently logged into the system. No matter what screen is currently displayed on their station, the message will appear on top of it. If the recipient is not currently logged into the system, the message will appear when they next log in.
The image below shows what Response Mail messages look like. Mail messages are almost identical, except for the fact that they have an [OK] button instead of the Response Mail's [Yes] and [No] buttons.
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Mail / View Response Mail
Response Mail messages are used when you want each recipient to give you a response to a question. To view all of the responses to a response mail message, select
Mail / View Response
from the BackOffice pull-down menus.
Subject
The name of the currently loaded response file.
[Open Response File]
Enables you to retrieve a response file by displaying a list of all of the response mail messages.
Select one and press
[OK]
to view it.
[Delete Subject]
Removes the currently-loaded response file.
Employees who responded YES
A list of all of the employees who received the message and responded "Yes".
Employees who responded NO
A list of all of the employees who received the message and responded "No".
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This menu enables you to control components of the system that have to do with inventory.
Options on this menu bring you to screens that you can use to program, create and modify stocked items, suppliers and warehouses. You can also use this menu to access PixelPoint's inventory control system. Each of the options on this menu is explained in its own section of the chapter, which is organized as follows:
Inventory Order of Programming
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PixelPoint POS includes basic inventory functionality right out of the box. This functionality is referred to as "Inventory Without StockBoy" (Stockboy is a separate module with more advanced features).
Inventory Without StockBoy can be used to create stock items and add them to product recipes.
PixelPoint will then record the usage of stock items as products are ordered. Inventory usage reports can then be made to see what has been used and in what quantities.
To Use Inventory Without StockBoy:
1. Create a report category for stock items. This will help to keep stock items separate from
ordering items. See "Report Category Setup" for further information.
2. Get or make a list of all stock items that the establishment uses. Packaging information, such as how many slices of bread are in a loaf, is very helpful.
3. Get a list of all recipes. If a pre-made list is unavailable, you may need to review the contents of every menu item with the chef.
4. Create a record for each stocked item in
Inventory / Stocked Items
. When creating the stock item, make sure you set descriptions that suit the recipes. For example, you should think about questions like what one unit of Tomato is. Some establishments may only use tomatoes as slices. So a unit could be a "slice" rather than a whole tomato. Other establishments, however, may also use tomatoes diced in salads or blended in sauces. In such cases, one unit of Tomato might be best represented as a "tomato" or a "cup" or
"ounce". When creating a stock item, carefully consider how it is going to be used in all
recipes and choose a unit that best covers all situations. See "Stocked Items" for more
information.
5. Make sure you enter a price per package in the 'Price for' field. Based on this value and the quantities applied on this screen, the system will calculate a static cost per unit.
6. In the Product Setup's Recipe Tab, create the recipe for each product sold (regardless of
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whether it is an ordering product or option). See "Recipe Tab" for more information.
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With the stock items created and applied to recipes, no further data entry is needed for inventory.
As products are ordered, the system will record usage of the stock items attached to the recipes.
Note:
Programming you do here will migrate to Inventory Using StockBoy, if you choose to
switch to that solution. See "Inventory Manager" for more information.
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Inventory / Stocked Items
This menu option, the first on the
Inventory
pull-down menu, enables you to program all of the different features and aspects of stock items. A stocked item is an actual inventory item and so is the basis for all inventory management (whether you use PixelPoint StockBoy or not). The setup screen that displays when you select this menu option has several tabs with many features on them. They are as follows:
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Employees / Shift Rules
This tab enables you to program the most essential features of stock items in managing inventory. Stock items are broken down into three size levels—unit, container and package. When defining your units, containers and packages, it is important that you have a clear understanding of what each one represents with respect to recipes, warehouse counts and ordering.
Unit Description
The basic measurement of the ingredient; it is what you use in recipes. When a product is ordered, the stock items in its recipe are depleted by units. For example, a unit of rum would be an ounce. You apply 1 or 2 or however many ounces of rum to the recipe of each drink that has rum in it. When entering in the unit description, make sure it represents a unit measurement that is suitable for all applicable recipes.
Container Description
The measurement that contains units of the ingredient; the next step up from a unit. For example, the container for an ounce of liquor would be a bottle; the container for a slice of bread would be a loaf; the container for a pickle would be a jar.
Package Description
The type of measurement that containers of the ingredient come in; the next step up from a container. Generally, this is what the stock item is shipped in. Descriptions at this level are generally things like cases, crates, pallets and so on.
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Each of the container size fields has a search button [...] to the right of it, enabling you to select from a list of pre-existing descriptions when programming stock items. This helps to standardize unit descriptions in the system. If the description you want is not on the list, you can add it.
Reorder Level
The amount of the stock item you want to reorder at. This level is based on units. Referring back to the olives, if you wanted to reorder when you only have 1 box left, you would enter "720" here
(1 box = 12 jars of 60 olives each = 720 olives).
PAR Level
The Par level represents the optimum level you want to bring the stock up to. So if you wanted to replenish your olives to, say, 4 boxes, you would enter "2880" (4 boxes = 48 jars of 60 olives each = 2880 olives).
Order By
The default level of measurement when ordering this product. You can choose to order by the item's unit, container or package.
Report Category
The stock item's report category. Unless you want to separate different groups of stock items, you should create a general "Stock Item" report category to separate stock items from other
products. See "Report Category Setup".
Unit/Container
The descriptions you program into the record are carried across to the middle column. For example, for the image above, the title of this field changed to 'Olive/Jar' after these descriptions were entered into the system. You use this field to enter the number of units in a typical container. In this example, you would enter the number of olives that are in a typical jar. For example, there may be 60 olives in each jar.
Container/Package
Your descriptions are carried across again to this field, changing the title, in this example, to 'Jar/
Box'. Here you enter the numbers of containers that are in each package. In this example, you would enter the number of jars that are in a box. For example, there may be 12 jars in each box.
Note:
When you save the stock item record, the units/container and container/package values will be locked. They can be changed using [Edit], just to the right of them. However, this will only work if there is none of the item in stock. Once the stock item has a quantity in stock, the unit/container and container/package numbers cannot be changed.
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Price For Package
The price a package of the stock item costs. The system divides the package price by the number of units in it to determine the Price Per Unit (displayed under this field).
Note:
This field is only active if using Inventory Without StockBoy. If StockBoy has been activated, this field will be grayed out.
Reference #
PixelPoint automatically creates this number for you. You will be able to look up this item by using it later on.
Yield %
The amount of this item that is usable. For example, a head of lettuce would have an 80% yield, since the core, about 20% of the total head, is unusable.
Auto Order
This field works in conjunction with the
Auto PO
function, and enables you to specify how the system should determine the order amount. You can set it to round up or down to the nearest
Order By level; you can also set it to 'Allow Partial', meaning that no rounding will take place. For example, if PixelPoint calculates that 4 jars of olives will be used by the shipping date, the Auto
PO may show as follows:
Round Up = 1 box of Olives.
Round Down = 0 box of Olives.
Allow Partial = 240 Olives (that is, 4 jars).
On Order
The number of units that are currently on order and have yet to be received (the amount of this stock item that is included in current POs
).
Suppliers
This window enables you to enter suppliers for the stock item. Each row represents a supplier, and includes a checkbox to indicate which one is the primary (default) supplier, as well as fields for applying SKU and barcode numbers. The corresponding contact name, phone number and account code for the selected supplier are shown immediately below this window.
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Inventory / Stocked Items / Advanced
99
Stock Depletion
Select one of the options in this area to indicate how the stock item is to be depleted from the inventory.
By Recipe
- Depletes when it is used in a recipe. For example, any food and beverage would be set to deplete by recipe.
By Customer
- Depletes with every new customer. For example, things like mints or toothpicks are usually set to deplete by customer.
By Check
- Depletes by check. For example, promotional items that are given away with each order.
By Day
- Depletes every day. For example, things that are changed daily, like newspapers laid out for customer to read.
By Employee Shift
- Depletes every shift. For example, hair nets and rubber gloves are usually set to deplete by shift, since employees use new ones every time they start a shift.
Note:
Selecting customer, check, day or shift displays a quantity field that enables you to specify how many of the item are depleted for each customer, check, etc.
Exists In
If your system has multiple warehouses, you can define which warehouse this stock item will be primarily associated with by using this drop-down box.
[Create Recipe Item]
Adds the stock item to the list of items that shows up when you use the Post Inventory Usage function on the front-end Functions Menu. Selecting this button is not required for adding the ingredient to recipes themselves. When you select this button, you create a Product called
'99=stock item' (with the words "stock item" being replaced with the stock item's description). All
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[Post Inventory Usage]
on the Functions
Menu. This benefit of this button, then, is that it enables you to specify what stock items show up in the Post Inventory Usage list, and you do not simply get the entire list of stock ingredients when you use the function.
Location and Levels
Lists the warehouses that currently have an amount of this stock item in them, as well as what that amount of stock is. You can specify individual re-order and par levels for this stock item in each warehouse by clicking on the corresponding field under 'ReOrderUnits' or 'ParLevel' and typing the number in.
Is this item taxable for any of the following taxes?
A checked box here indicates that the establishment pays the tax the box represents when it acquires this stock item. An unchecked box means that the stock item is not subject to that tax.
The taxes listed here are those that have been programmed into System Setup's System Taxes
Include in Cost?
If checked, the amount for this tax will be considered to be included in the stock item's cost. If unchecked, the amount for this tax will be added onto the cost.
Liquor Weighing
It is easy to take inventory of a bar if you are only counting full bottles. But counting opened bottles takes more work. If you know the weight of 1 ounce of the liquid and the weight of the empty bottle, you can calculate how many ounces are in the bottle by weighing it. The following three fields are most often used for such calculations.
Weight of Ounce
- The weight of one ounce of the liquor.
Zero Scale of Bottle
- The tare weight of the bottle (the weight of an empty bottle).
Emp Price/Ounce
- The price charged to employees for spillage.
The field labels given here are labeled as they are because the unit measure of liquor is always ounce and the container measure is bottle. Note that in the image of the Olive record above the fields are instead labeled according to the olive's measures.
Prep Location
This field is primarily for catering-related situations. It enables you to link the item to a food preparation station. You can link Stock items, Sub-Recipe items and Product items to prep locations. Assign each prep location a number and enter it here.
Prep Days
The number of days needed to prepare the item. For example, say you have a stock item called
"Chicken meat". The prep days for chicken may be 2 days, which is the time needed to thaw the frozen meat. If the ingredient is then used in Chicken Salad, it may take another day to cook the meat and process it with other ingredients to make the sub-recipe item "Chicken Salad".
Say, for instance, that, in several days time, you have an order of products that includes chicken salad. If you have specified the number of prep days, PixelPoint can report that you need to pull out the chicken now so you can have it ready for that order. There are a series of catering-related reports available in the reports folder.
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Inventory / Stocked Items / Sub-Recipe
A sub-recipe is a recipe within a stock item. For example, say the establishment makes potato salad and includes it as a recipe item in many of its products. You can use this tab to specify the potato salad's own recipe. When you first come to this tab, it will be blank, except for a 'Has
Recipe?' box in the top-right corner. To add a sub-recipe, check this box.
The sub-recipe you enter here is for the stock item's package measure (in this case, a Batch). The batch of potato salad would be broken down into several Bowls or Jars (its container measure) and these would have a certain number of ounces in them (its unit measure). The image above shows the recipe for a batch of Potato Salad.
You can specify whether this recipe is a batch recipe or a nested recipe. A batch recipe is one that involves a special process to make, such as the potato salad above. A nested recipe could be something like a hamburger, which itself consists of a patty and a bun (its sub-recipe), and which could be used as one ingredient in many meal recipes.
Add recipe items with [+ Inventory Item] and remove them with [- Inventory Item]. You can change the order of recipe items by using the [Move Up] and [Move Down] arrow buttons.
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Inventory / Stocked Items / How To Make
You can also apply How to Make information to stock items.
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This tab is primarily intended for items with sub-recipes. For example, if someone asks what ingredients go into a potato salad, you can apply this ‘How To Make’ information to the stock item
product with a sub-recipe. See the "Product Setup Advanced Tab" for more information about
specifying How To Make information.
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Inventory / Stocked Items / User Definable
This tab will only appear in Stocked Items when configured to do so by the
ShowInventoryCustomFields
This tab is like the User Definable tab in Employee Setup, except that it can be used to create custom fields more appropriate for your stocked items. For more information about this tab and
about creating custom fields, see the "User Definable Tab" in Employee Setup.
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Inventory / Supplier Setup
Use this function to set up stock suppliers on the system. The default supplier record, called ABC
Supplier, can be set as inactive by unchecking the 'Is Active?' box located in the top right corner of the screen.
This form mostly contains contact information for the supplier. The few other fields on this screen are explained below.
Your Acct #
If you have an account set up with the supplier, enter the account number here. The information
on this screen will be reflected in your Purchase Orders (See "Purchase Orders Menu").
Payment Terms
The terms of payment you have arranged with the supplier.
Ship Via
The method of shipping the supplier uses to ship items to you.
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Inventory / Supplier Setup / Advanced
This tab has a section that enables you to indicate whether your orders from this supplier are
exempt from any of the system taxes (which are programmed on System Setup's System Taxes
[Show Linked Inventory Items]
Displays all inventory items that have this company set as one of their suppliers.
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Inventory / Warehouse Setup
A warehouse can be anything from a walk-in refrigerator to a cupboard behind a counter, to a full wholesale building. Use this menu option to set up the warehouse(s) on the system. Each station is set to deplete inventory from a particular warehouse; you assign warehouses to stations in
Station Setup.
Most of the information on this form is contact information. It can be filled manually, or by using
[Copy From Company Info].
Warehouse Reference #
Used for reporting purposes, this enables you to relate inventory items to an accounting system or to invoices and documents about the warehouse and its items.
[Copy From Company Info]
Enables you to copy the establishment's contact information (programmed into System Setup's
"Company Info Tab") to this screen, thus filling in this screen's fields automatically. If the
warehouse address is different from the establishment's, enter the contact information manually.
This information serves as the warehouse's 'Ship To' information.
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If you assign a warehouse to a station, the system will deplete inventory ordered at that station from that warehouse. For example, say that Station 2 is assigned to a Bar warehouse (and that this warehouse is just a refrigerator unit behind the bar—it has drinks and nothing else). As beverages are ordered from the station, they deplete from the stock in that warehouse.
However, if food were ordered from Station 2, the inventory would not come from the Bar warehouse. In this case, the system will record the depletion nonetheless, and will show a negative stock level. (For example, "Olives -10".)
The warehouse that does contain the stock item (the Food warehouse, say) will not deplete the inventory, but will show its stock level as being over by that quantity. (Following the above example, "Olives +10".)
When it comes times to do a physical inventory count, the Variance By Warehouse report will show overages and shortages, identifying what happened to the stock.
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Inventory / Inventory Manager
Inventory Manager integrates the various functions for managing inventory. You can create and process purchase orders (POs), add and update stock levels, and transfer stock between
warehouses, all using this screen. StockBoy must be enabled in System Setup, on the System
The pull-down menus at the top of the screen are explained and discussed in separate sections.
They are:
The remainder of this section discusses the other parts of the main Inventory Manager screen.
Below are short descriptions of each of the icons that appear on the default toolbar. Other menu options and icons you can add to the toolbar are described and explained in other sections of this chapter.
The blue toolbar across the top is customizable just like the toolbar in other parts of BackOffice.
Simply right-click on the blue area and select
Customize
. Click and drag icons between the icon window and the toolbar to add and remove them from the screen display. Remember that the various functions these icons perform are also accessible from pull-down menus listed above the toolbar (and so are also described in the sections of this chapter about menus).
Creates a PO . You can either save the PO or apply the stock immediately.
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Receives a PO into the system. Processes the delivery of goods, closing off the PO and applying stock.
Cancels a PO.
Enables you to immediately add new stock. Can also be used for creating POs.
Enables you to view stock levels in any warehouse. It will point out stock levels that are low.
Displays stock levels and enables you to adjust those levels.
Transfers inventory from one warehouse to another.
Enables you to set up your supplier records. Starts the same function as selecting
Inventory / Supplier Setup
on the main BackOffice menu.
Automatically creates a PO for you, based on stock levels and usage; orders items based on programmed re-order and PAR levels.
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Sets up recipes for products. Performs much the same function as selecting
Products / Product Setup
on the main BackOffice menu.
Allows you to record spillage and waste.
Allows you to record the process of creating a batch recipe. Within this process, it will remove the raw ingredients from stock and re-apply them back in as the processed stock item.
This section enables you to filter the PO records shown below it, in order to isolate POs of a certain kind and find the POs you want quicker.
Show
Enables you to view either all POs or only those with a certain status (Active, Closed, Canceled or
Back Order).
Of Type
All
- Displays both POs and warehouse transfers.
Orders
- Displays all open POs.
Transfers
- Displays all outstanding warehouse transfers.
Orders for...
Enables you to filter POs by supplier. You can toggle between displaying all POs or those from a specific supplier by selecting [All] or [Specific]. When you select [Specific] a list of all of the suppliers programmed into the system displays, enabling you to choose one.
And for...
Enables you to control the date range of the POs you want to be displayed. You can toggle between displaying all POs or those for a specific date range in the same way as with the 'Orders for...' line (except that calendars display when you select [Specific]).
[Find PO!]
Enables you to retrieve any PO, regardless of its status.
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Inventory / Inventory Manager / Manager
Inventory Manager's
Manager
menu has two options. The first is
Options
, which configures settings for Inventory Manager itself. The second is
Pause Inventory Depletion
, which stops stock levels from being reduced until you start inventory depletion again. Both of these are explained in more detail below.
Selecting this menu option displays the following dialog box, which enables you to change purchase order settings. You can set each setting to "Yes" or "No".
AllowBackOrders
Determines whether or not the system allows POs to be partially received or not. If set to "No", the system will alert you when you accept a partial PO; it will ask you to confirm that you want to place the remainder of the PO on back order. If set to "Yes", the PO will be accepted automatically, and any items that have a 'Rcvd' quantity that is less than the 'Order' quantity will be put on back order.
AutoReceivePO
The default setting of "Yes" tells the system to assume that the full amounts of stock items are received in POs, unless you specify otherwise. After selecting [Receive PO] from the toolbar, you can simply select [Receive PO] on the PO screen to receive the order, and the full amounts will be entered into inventory.
When this option is set to "No", you must manually enter in the amount of each stock item you received before you can select [Receive PO] on the PO screen.
OnlyShowSupplierItems
When set to "Yes", the list of stock items displayed while adding items to POs is limited to only those items distributed by the selected supplier, and the option to show 'Show All Supplier Items' is not available.
When set to "No", the system gives you the choice of viewing items distributed by the currently selected supplier or by all suppliers.
Pause Inventory Depletion
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Temporarily suspends stock depletion, enabling you to enter physical counts while the system continues to operate.
When inventory depletion is paused, the menu option label changes to
Restart Inventory
Depletion
; selecting this resumes stock depletion. During the paused time, stock depletion is stored or "spooled". Once depletion is re-activated, the system will catch up.
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Inventory / Inventory Manager / Purchase Orders
This section discusses each menu option on Inventory Manager's
Purchase Order
menu and fully explains purchase orders (POs) themselves.
When you select [New PO], the system prompts you to select a supplier from the drop-down box.
Other fields on the screen open up once you do this.
Warehouse to:
The system prompts you to select the warehouse the order will be going to. If the order is for a mixture of items (such as food as well as beverages), then select Warehouse
General; upon delivery, the different types of items can be separated and put in appropriate
warehouses by using the Transfers function (on the Stock pull-down menu) (See "Stock Menu").
Ship via:
Enter the shipping method by typing it in or by selecting the search button ([...]) and choosing from previously-used terms.
Date Entered
- The date the PO was created; this is automatically entered when you select [New
PO].
Ref Code
- You can enter a code here to keep track of POs for reporting purposes.
Payment Terms
- How the order is going to be paid for.
Ship Date
- The date when you want the PO to ship.
Ship Time
- The time when you want the PO to ship.
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The buttons shown above control the list of items contained in the order and changes you make to them. You can also press the down arrow to add another item to the order.
Ref Code:
A reference code for the stock item. This number is usually automatically entered for you. A list of products available from the current supplier will display if you double-click on this field, however, and you can choose a product from the list to add to the order. In the event the item you wish to order has not been ordered from this supplier before, select the supplier field and choose [All Suppliers] to retrieve the complete list of stock items. Double-click on an item to enter it into the PO.
Inventory Item:
A description of the stock item. This is displayed automatically when you add a product to the PO.
Order:
The quantity of items being ordered. You need to specify this quantity.
Units:
The item's package description; this is automatically entered for you when you add a product. However, you can change this to either the container or unit description by doubleclicking the field.
Cost Each:
The price for one unit (be it a package, container or stock unit). Enter the price of the item here. You can also double-click on this field to view the order history of this item from all suppliers.
Line Total:
The cost for the number of units you have entered. The system automatically calculates Units x Cost Each.
Item Taxes:
The taxes this stock item is subject to. If taxes have been specified for the particular stock item in its record, they will be displayed here when it is added to the PO. In addition, selecting this cell displays a full list of the taxes in the system, enabling you to add or remove them from this order of the stock item.
Status:
The PO's status. Created, saved and unreceived POs are flagged as 'Active'. Received POs are flagged as 'Closed'. Deleted or cancelled POs are flagged as 'Cancelled' (and are not actually removed from the system). POs that are not wholly received are kept open and flagged as 'Back
Order'.
Taxes:
The lower part of the screen has a column for each tax that is marked with a blue numbered icon. You can apply the taxes before or after the order has been received.
Shipping:
The amount it costs to have the PO shipped; double-click on this field to enter a shipping amount.
Ship Tax:
If a shipping amount has been put in the 'Shipping' cell of a row, this cell will display each of the blue tax number icons that apply to the shipping charges. You can double-click on this cell to remove or add taxes that apply to the shipping.
Print To:
Prints the PO[Preview]), an actual printer ([Printer]), or various file formats ([Send
To]). You can send the PO to a printer or save it in different file formats from the screen that displays if you select [Preview], too.
Save PO:
Saves the PO in the system and adds a row to the list of POs on the main Inventory
Manager screen.
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Right-clicking on a line item in a Purchase Order displays the Line Item Menu. This enables you do various things to the line item, such as canceling the item, changing the unit cost or applying a comment.
One option unique to this menu is
Performance
. This applies to items that have been ordered and are about to be received, and thus is only active when you right-click on the PO screen after selecting [Receive PO]. This function enables you to evaluate the delivered item.
For example, if you find that your orders of olives from supplier ABC are typically slow, understocked and overpriced, you can make note of this using Performance (by checking the boxes next to those terms (as has been done in the image above)). You can later review performance information from this and other POs as an aid for selecting suppliers and negotiating prices for new orders.
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Revise PO
Enables you to change the details of the selected PO.
Receive PO
Enters the inventory included in the PO into the system. That is, this indicates that you have received the PO. Use it when an order comes in and you want the system to update with the new inventory.
Begin by selecting the corresponding PO from the main screen (see image). Then select this menu option.
The PO then displays on the screen. At this point you can enter the received units or adjusted units (if the shipment is incomplete), make additional changes to the contents, and/or re-print the PO.
To finish receiving the PO, select [Receive PO]. The system will ask if you want to process into inventory. Select [Yes] to add the contents to inventory and to clear the PO from the list.
Selecting [No] saves any changes that were made to the order, but keeps it on the list and makes no changes to inventory levels.
Cancel PO
Removes the selected PO from the PO list without updating inventory.
Input New Stock
Enables you to create and process a PO in one step. This function is for adding in the initial inventory at a location or for processing shipments in which a PO was not initially created (such as in a forced order). The process is the same as with [New PO], except you automatically receive the PO and are asked whether the system should process the order into the inventory right away.
Auto PO
Automatically creates POs for you based on stock levels and usage. Selecting this causes the following dialogue box to display.
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Identify the warehouse you want the PO to be added to and the date you want the order to ship.
Then click on [OK]; doing so tells the system to create a PO for each applicable supplier.
The calculation method for creating the Auto PO uses the following information:
Historical daily usage
Projected usage from the current date up to the shipping date
Saved future orders from the current date up to the shipping date
Find PO!
Enables you to find a specific PO by entering the PO number into the window that displays.
Print PO
Enables you to print a hardcopy of a PO. Selecting this menu option displays a window that gives you a choice between getting a print preview, printing to a printer, or sending the PO to one of several file formats.
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Inventory / Inventory Manager / Stock
This menu option displays a screen that shows you the current amount of stock you have. You can use the two drop-down boxes at the top of the screen to filter the inventory items displayed by warehouse, and/or by report category. You can also manually sort the order of inventory items by using the two arrow buttons at the bottom of the screen.
Physical Counts
This screen is quite similar to the Stock Levels screen discussed above, except this is used to record a manual count of inventory. It enables you to compare your own numbers to those that the system calculates you should have.
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The variance column automatically calculates the difference in levels between your physical count and what the system calculates as being in stock. You can click on 'Show System' to see what
PixelPoint shows as being in stock.
If you do not modify any of the stock item quantities, the system will not post any variance to the existing totals. This enables you to take inventory on a select group of items more frequently than on others.
In addition, adjustments will not be posted until you select [Process Variance]. You can leave this information in here indefinitely, without selecting [Process Variance]. Note that the adjustments do not affect the average cost per unit. It is simply posted as a direct adjustment.
The arrow buttons enable you to adjust the sort order of stock items within a warehouse. This order is carried across to the Stock Count report, which is used to take physical counts of inventory within a warehouse. You can set the order of this display to match the way your stock is organized in the actual warehouse (such as grouping your steaks together, then your chicken pieces, then the fish and so on). It is much easier to take physical counts when the order of the list you are using matches the order of items residing in the warehouse.
Transfers
The Transfer Screen enables you to record the exchange of inventory items from one warehouse to another.
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To Transfer Inventory:
1. Select the source of the inventory from the 'Supplier' drop-down box at the top of the screen.
2. Select the warehouse the inventory is going to.
3. Double-click on the 'Inventory Item' cell of a blank row, or select the expansion button [...] that appears in this field box when you click on it once, to select the item you want to transfer.
4. Identify how many of the item you have selected you want to transfer; you can also enter a reason for the transfer, if you wish.
The list of items includes each item's current stock level.
5. Press [Save Transfer].
6. Press [Yes] when asked whether you want to process the transfer into inventory. Inventory levels will be updated immediately.
Note:
Transfers is between warehouses within the same establishment. This is NOT an interstore transfer.
Add Batch Recipe
This function records the fact that a batch recipe has been made or used and so adds the product to the inventory. A batch recipe is a stock item that contains a sub-recipe and which is itself made
out of other stock ingredients. See Stocked Items' "Sub Recipe Tab" for more information.
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When you use this function, Inventory Manager depletes inventory by the raw ingredients and applies the processed inventory to stock all in one easy step. This function only applies to inventory items containing a sub-recipe with a 'Batch' recipe type (it does not apply to inventory items with a 'Nested' recipe type).
Though the fields in this example use "Batch" (being the Package description for "Potato Salad"), you can also apply it in Unit or Container levels by selecting either of those descriptions from the drop-down box that says "Batch" in the image above.
Add Spillage/Waste
This function enables you to apply spillage/waste adjustments to inventory in one easy step.
The Inventory Item field will enable you to choose from any stock item on file. Although the fields in this example use the item's container description ("bottle"), you can also use the Unit or
Package descriptions by selecting either of them from the drop-down box that says "bottle" in the image above.
Stock Item Setup
This menu option displays the Stocked Items screen and function. See "Stocked Items" for more
information.
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Recipe Setup
This method of setting up recipes is similar to the Product Setup method (
Product Setup / Recipe
Tab
) (See "Recipe Tab") except that the emphasis is placed on the recipe rather than on the
product it is being applied to.
The list of products on the left is filtered by Report Category. Select from the 'Report Category' drop-down box at the top to change report categories. Select a product from the left panel. When you do, the product's description is displayed on the top-right of the screen, with all of its price levels underneath.
To add an item to the product's recipe, select [+ Add], or select the pull-down arrow in the
'Inventory Item' field below the price levels. This will show all stock items; select the one you want to add to the recipe. As you apply items to the recipe, PixelPoint calculates your cost and profit margin automatically.
The slide at the bottom helps you determine a selling price. For example, say you have the entire recipe for a product put in, and you want the cost of the product to equal 25% of the selling price.
Simply move the slide to 25% (or enter "25" in the % field next to the slide) and the system will calculate what that price is.
Stock Supplier Setup
This menu option displays the
Supplier Setup
screen and function. See "Supplier Setup" for more
information.
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Following is the recommended order for applying Inventory to PixelPoint if you are using
StockBoy. The procedure below presumes that you have the conventional POS system set up and all ordering products and modifiers programmed.
1. Determine what your inventory consists of.
Create lists of suppliers, stock items, required order dates, recipes, and purchase orders, so all inventory-related information is readily available for entry into the system.
Determine stock reorder levels and par (top-up) levels.
2. Create report categories, using Report Category Setup.
Stock items must be assigned to a report category. It is recommended that stock items have their own unique report category (or categories), and so these should be created before creating stock items.
3. Activate the StockBoy agent.
StockBoy should be activated now since data entry screens will vary in slight ways if it is activated later. However, if the establishment wishes to begin with an "ideal cost" for each stock item, then wait until all stock items have been programmed and the 'Price
For Package' field has been entered on each stock record.
4. Select the StockBoy icon in the system tray and set how inventory is to be calculated (if you did not do step 3, you cannot do this step yet).
5. Create suppliers, using Supplier Setup.
Program each supplier into PixelPoint. Even if a supplier is not used often, you should still include them; multiple suppliers can be assigned to each stock item.
6. Optionally, create warehouses using Warehouse Setup.
Avoid using multiple warehouses if possible, as having many warehouses makes it more difficult to manage and monitor inventory depletion. For example, as orders are received, they must be assigned to a warehouse. If the order contents are spread out amongst multiple warehouses, then the those items across.
Transfers
function will be required to move
Stations may also need to be assigned to a warehouse, depending on how warehouses are used. If this is the case, then assign stations to a warehouse on Station Setup's
Advanced Tab. See "Station Depletion By Warehouse" for more information.
If uncertain of what to enter for the 'Unit Description/Container Description' or
'Container Description/Package Description' fields, enter an estimated value. You can change these fields later, so long as there is none of the product in stock.
If you did not do steps 3 or 4 because you wanted to program an "ideal cost" for stock items, make sure you enter your ideal cost into the 'Price For Package' field during this step.
8. Create sub-recipes for those stock items that have them, using the Sub Recipe Tab.
Creating all sub-recipes after creating actual stock items ensures that the required items for the sub-recipes are already in the system.
9. Apply stock items to recipes, using Product Setup's Recipe Tab.
If you entered an "ideal cost" for the stock items, the 'Item Cost' column will be populated. If an "ideal cost" was not applied, this field will be blank until the first order containing the stock item has been received.
10.Open Inventory Manager. If you did not do Steps 3 and 4 above, do them now.
11.Record all existing purchase orders, using
Input New Stock
This enables you to process the quantities into inventory immediately.
If you have multiple warehouses, and all items on any of the initial POs go to the same warehouse, then you can choose to input the items there directly. However, it is recommended that you input all items at the General Warehouse and then transfer them.
12.Transfer stock from the General Warehouse to other warehouses (if using multiple
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Transfers
.
Note the physical counts in each warehouse you set up above and transfer the appropriate amount of each stock item to each location.
13.Perform a physical count of all stock not included in an existing purchase order. Use
Input
New Stock
for these items and apply the most likely supplier at an "ideal cost".
14.Review all counts and create new POs (using
[New PO]
) to bring inventory up to its par levels.
15.Establish inventory flow.
Monitor stock usage and stock level reports closely and daily for about a month to get a feel for the flow of depletion and ordering. Cost information for each product will get more accurate as orders are received and recorded, as prices are updated when POs are entered.
Use the
Auto PO
function, but note that its calculations will also tighten up over time; it may not be 100% accurate if you use it during your first few weeks of inventory control.
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This menu is where you make employee-specific changes. It enables you to change an individual employee's job position, their department, the level of security clearance they have, and many other things. Before presenting information about each individual menu option, this chapter has a small section about important concepts to do with employees. The chapter is organized as follows:
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You must have Job Positions and Departments set up before applying employees to the POS.
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Job Position
A job position is a role that an employee is paid to fill (like waiter, busser, dishwasher, chef, etc.).
Every employee is assigned to a job position. The employee record will inherit all programming associated with that job position (such as the security level and tip declaration settings, for example). This also enables the person scheduling work shifts to group people, making it easier for them to focus on specific job positions (and so do things like schedule a shift specifically for bartenders).
Department
A department is a group of job positions performing a similar role or working in a similar area, such as the kitchen. All job positions are grouped into departments; this makes for easier reporting.
Instructions for setting up job positions and departments are found in their respective sections of
this chapter. See "Job Position Setup" and "Department Setup".
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Employees / Employee Setup
This is where you create records for all employees who will have access to the system and where you configure how each employee will be able to use the system. Employee Setup has several different tabs, each of which is explained in its own section. The tabs are as follows:
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Employees / Employee Setup / Employee Info
This tab displays by default when you select
Employee Setup
from the Employee pull-down menu.
Most of the fields on this tab are self-explanatory. Any fields that may need some explanation are described below.
P.O.S. Name
The name that shows up on the customer receipt (that is, the name that tells customers who served them). It is recommended that you only provide the server's first name or commonly used nickname.
Invisible to POS Functions
Checking this box prevents the employee record from showing up on employee-related functions such as schedules. This box is usually only checked on employee records for people like POS technicians, who need access but do not actually use the system.
SIN
Social Insurance Number. Also called Social Security Number (SSN). This is a secured field; numbers entered here are masked to prevent those with low security authorization from seeing it.
The security level that controls who can see the value of this field is 'Access SIN' (See "Security
Training Mode
Checking this box restricts the way the employee affects the POS system, in order to minimize problems due to mistakes made while training in the establishment. The employee can open checks, place orders and use functions, but nothing prints, either remotely or locally. The system does not retain any transaction information while in training mode, nor does it report transaction information in the day's sales numbers.
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Swipe #
The employee swipe card number. You can assign either a number or an actual swipe card by selecting [Assign Card]. You cannot view the contents of the 'Swipe #' field on records of employees whose security level is higher than your own.
Reference #
This field is for reporting purposes only; you can use it, for example, to create a payroll reference number.
Job Position Setup
This is where you designate what job position the employee has. This determines the employee's level of security on the system. You can also assign a pay rate with the job position; this is reflected on time and attendance reports. You can assign more than one job position to the employee record. For example, on Mondays the person could be a server and on Tuesdays they could be a bartender. The rate of pay can vary with each job position too.
The primary column enables you to place a check in the box next to the job position that the employee normally or most frequently works, to better distinguish the job positions.
You can change the job position either by clicking on the job position title or by using the [+/- Job
Position] buttons. You cannot assign someone a job position that is higher than your own.
Yearly Salary
If the employee, or the job position they usually perform, is paid on salary, you can enter the salary into this checkbox.
[Picture]
Enables you to add an image of the employee to the record. Selecting this button displays the following window.
[Load Image]
- Loads a pre-saved JPG image on the hard drive instead of acquiring one
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[Select Source]
- Selects the input source (such as a scanner, digital camera, etc.) of the image, if multiple sources are available.
[Acquire Image]
- Pulls the image from the source.
[Print Emp Card]
- Uses the picture and pertinent information from the rest of the employee record to print a card for the employee (if a card printer is attached to the system).
[Save Changes]
- Saves the image and other changes you made and returns you to the
Employee Setup screen.
[Schedule]
Enables you to define the employee's schedule preferences. There are three preferences you can schedule:
Not Wanted (Red)
- Can work at this time but would prefer not to.
Wanted (Green)
- Can work and wants to work.
Cannot Work (Black)
- Is unable to work.
The
Hours Preferred
field enables you to indicate how many hours a week the employee wants to work. There is also a
Skill Level
field that enables you to indicate their general skill level.
The schedule information you input here is transferred across to the Employee Scheduler,
although you can override this process if you want to.
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Employees / Employee Setup / Advanced
The Advanced tab contains information about the employee's operational interface and shiftrelated settings.
System Interface
This determines the operational interface that the employee uses upon logging in. This setting can be changed at the front-end through the Your Settings screen. The system brings you to a different screen or displays different features in each system interface:
Restaurant Seating:
Presents you with the Table Layout screen; you must select a table in order to open a check.
Quick Order:
Presents you with either a blank check or the Transaction View screen. You do not select tables to open checks.
Host/Hostess:
Presents you with the Host(ess) screen for taking reservations and seating people.
Driver:
Presents you with the Delivery Driver screen for taking orders for delivery.
Delivery Mode:
Presents you with the Delivery Order Taker screen for taking delivery and pickup orders.
Clock In/Out Only:
Presents you with the Your Settings screen; you are only able to use
PixelPoint's time & attendance functions.
Security
When
Enable Strong Employee Passwords
is turned on in the Security tab of System Setup (see
"System Setup>Security Tab"), these options are available:
Must change password on next login:
Forces the employee to change their password on next login. This option is disabled when
Cannot change password
(the next option) is selected.
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Cannot change password:
Disables the employee's ability to change their password in the
POS via the Change Password function.
Password never expires:
System Setup.
Overrides the global password expiry settings configured in
[Reset Password]:
Overrides the existing employee password with a new one.
Ref#
A reference number for reporting purposes. For example, you could enter a payroll reference number here.
Shift Rules
Enables you to override the normal Shift Rules settings and apply a specific set of rules for this
Disregard Employee Shift Hours
This is used for Till Employees. A till employee is an employee record created for a drawer insert that is assigned to a station (just like an employee). At the end of a shift, the till is cashed out. All staff who used that till share responsibility for the balance of its contents.
Checking this box sets the till's hours to zero on clock-out. This prevents confusion when reviewing employee time & attendance reports in that it eliminates all time calculations for the tills; by using this function, you will not have to schedule tills.
Manager On Duty
This indicates that the employee, when clocked in, should be assumed to be the manager on the floor. As a result, this person will receive all Shift Rules alerts as well as other related alerts (like printer errors).
Till Employee/Card
This options makes an employee a till employee and allows a particular station to be locked to that till employee/card.
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Employees / Employee Setup / EmployeeHR
The Human Resources tab enables you to apply employment-related information that may be pertinent for governmental reporting and accountability.
Personal
Gender:
Specifies the individual's gender.
Marital Status:
Specifies whether the employee is married or not.
Hire Status:
Specifies whether the employee is a new hire, re-hire, transfer, borrow, or on leave.
EEOC:
Specifies the individual's ethnicity; called so after the Equal Employment Opportunity
Commission.
The search boxes next to each of these four fields enable you to choose from a list of labels. In addition, the dialog box that pops up has an [Add] button that enables you to create new labels that may be more appropriate.
Driver's License
These two fields enable you to input driver's license information. This is critical information for staff designated as delivery drivers.
Alien Card
These two fields enable you to input the employee's work visa information; this is necessary if the employee is from a foreign country.
Notes
This text field enables you to enter in any other pertinent information about the individual.
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Employees / Employee Setup / User Definable
This tab enables you to create and edit your own custom fields relevant to employees. There are
also User Definable tabs for Stocked Items and Product Setup that you can customize to create
custom fields more appropriate for stocked items and products. These tabs appear when turned
on in Policy Setup; for example, this Employee User Definable tab is controlled by the
ShowEmployeeCustomFields
policy in Policy Setup.
User definable fields can be used to apply custom information that you may need for interfacing with third-party software.
To create a custom field, select [Customize]. The following screen displays.
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There are six possible types of fields you can create, and each one can be set as optional or required. The types are distinguished by the kinds of values or answers they can have:
Integer:
Numeric integer value (1,2,3,-1, -5…).
Enumerated:
Custom added word values (Small, Medium, Large, e.g.).
Text:
General text; input when using the field, not creating it.
Boolean:
Yes or No.
Real:
Real Number (1.2, 0.5, 3, 6, -7, -1.478…).
Date/Time:
Calendar Date or Time.
Once you have created a custom field, it is available on all applicable records. You do not need to create it for each record. However, the field needs to be assigned a value for each record. To do this, select the [Edit] button on the field's line.
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Employees / Department Setup
Employees are assigned to departments; this screen is where you create the different departments you want to assign employees to.
Department Description
The name or description of the department.
Report Type
The employee type that best matches the department. When you generate a departmental report, all departments with a matching report type will be grouped together in calculating totals.
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Employees / Employee Performance Points
PixelPoint can record the compliments and complaints management receives about employee performance. Each compliment and complaint has a point value tagged onto it. Every time you apply performance points, the employee they are for is automatically notified by an onscreen bulletin that they received a good or bad performance rating.
This information is retained in the system and is available for review in the form of a report.
Performance Description
A description of the reason for awarding or removing employee points.
Weight (+/-)
A numeric value (positive or negative) that tells the system how many performance points should be added or removed for this type of performance. Compliments should have positive values and complaints should have negative values.
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Employees / Job Position Setup
Before adding employees, you need to set up job positions. Default job positions have already been created for you. However, you can change or create new ones to suit your needs.
Position Title
Name of the job position.
Department Description
The department this position belongs to. See "Department Setup" for more information about
departments.
Security Level For Position
A numeric value that represents the authority available to this position. The higher the number,
the greater the authority this position holds. See "Security Level Definitions" for more
information.
Enforce Declared Cash Tips
You can use the options here to require employees with this job position to declare their cash tips.
By default, 'Do not Enforce' is selected.
Do Not Enforce:
Employees are not required to declare cash tips.
On Cash Out:
Employees must declare cash tips when they cash out.
On Clock Out:
Employees must declare cash tips when they clock out.
When declaring cash tips is enforced, the system displays a window requiring employees to enter cash tips; they will be prevented from cashing out or clocking out (depending on which option is selected) until they declare their tips.
Do Not Send POS Announcements
Prevents messages about changes concerning products (such as "Sold Out" or "Sold In") and
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Employees / Job Position Setup / Advanced
This tab contains additional settings and fields for the job position.
140
Initial Float
This area enables you specify the float that employees with this job position start with. There are three options:
Don't Prompt:
Does not prompt for float declaration and assumes no float.
Prompt:
Prompts for float declaration when employees clock in.
Start With:
Does not prompt for float declaration, but automatically assumes a float of the amount indicated within the adjoining field.
Employee Cash Out Report
This enables you to apply a cash out report that is specific to this job position. This is useful, for example, if the establishment uses cashiers; because the person who closes the check gets credit for the sale, servers do not get credit for sales when cashiers are working—the regular cash out report shows zero values for servers. Changing the Employee Cash Out Report for the server job position to show sales based on Employee Who Started would enable you to see servers' activity.
% of Tip Out Received
The percentage of the tip pool that employees with this job position receive as a group. If the establishment does not pool tips, do not enter any value here.
So, if this field is set to 25% for the Bartender job position, then the bartenders will share 25% of the tip pool. This 25% will then be broken down based on the hours each bartender worked. For example, if Tom worked 8 hours, Sue worked 2 hours and Fred did not work at all that day, then
Tom will get 80%, Sue will get 20% and Fred will get 0% of the bartender portion of the total tip pool.
Shift Rules
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The set of shift rules that apply to this job position. You can override this setting for a specific
employee through the Employee Setup Advanced Tab. See "Shift Rules" for more information
about Shift Rules.
Biometric Authentication Required
This area enables you to set when employees with this job position need to use fingerprint scanning in order to clock in or out. You must have a biometric system installed for this to apply.
Never:
Employees never need to scan their fingerprint to log in.
Clock In/Out:
Employees need to scan their fingerprint at the beginning and end of their shift.
Clock In/Out and Breaks:
Employees need to scan their fingerprint at the beginning and end of their shift, as well as when they go on or come back from taking a break.
Min/Max Pay Rate
This enables you to set a minimum and maximum allowable pay rate for this job position. This
prevents the 'Pay Rate/Hour' field (on the Employee Info Tab) for employees with this job position
from being outside the range these settings define.
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Employees / Security Level Setup
This screen addresses the application of security levels to all major functions of the POS. Though security can also be applied in other areas (such as Payment Method Setup and Coupon Setup), everything to do with granting access to secured functions and applications is set here.
Function
A description of the function. This description is also used for the search function (which is accessed by selecting the flashlight icon in the navigation bar).
Minimum Security Required
The security level needed for this function. Click on the up arrow or down arrow to change the security level. By default, the level values are set to 1, 25, 50, 75 and 99 (each of which corresponds to a pre-programmed job position). However, you can set up additional numbers in
Minimum Job Title Required
A list of all of the job positions; those that cannot use the currently-displayed function have an asterisk next to them, whereas those that can use the currently-displayed function are listed without an asterisk. As you change the 'Minimum Security Required' setting, asterisks will appear and disappear next to the job titles.
Ask for Reasons
[Ask For Reasons] will allow you to specify which reasons can be applied to this action and identify the frequency of use. When set to "Always" or "Always and Override", a list of reasons
will appear (as shown above). See "The Reasons List" below.
Log Security
Checking this will apply the activity of this task to the System Log.
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When the logged-in user selects a function in the POS that requires a security level above their clearance and the
Ask for Reason
option described above is enabled, a reason for this attempt to use a secured function will need to be selected. To configure a list of reasons to appear, begin by selecting [Add].
Add:
Opens a window with saved security reasons. If an applicable reason is not already in the list, select the [Add] button to enter your own. To edit an existing one, select [Edit]. Otherwise, choose a reason from the list and select [Apply].
Remove:
Removes the selected reason from the list for that function.
Change:
Replaces the selected reason with a new one.
Ask for Ref:
When a checkbox is selected beside a reason, the the POS will ask for a reference when that reason is selected.
Tip:
To allow a security reason to be entered in the POS that has not been predefined here, add a reason called "Other Reason". The POS automatically recognizes that this particular option should be logged differently from the other security reasons and opens an onscreen keyboard to allow the user to list their own reason. Make sure that both the
TrackReceipts
and the
LogAction
policies are enabled in Policy Setup. They are required in order to use this feature.
To change the wording of "Other Reason", enter the line "204493,XYZ" in the NewLanguage text file (where "XYZ" is the new wording) and then edit the "Other Reason" security reason in
Security Level Setup to match "XYZ".
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This section contains explanations of all of the security levels programmed into Security Level
them.
A/R Module For Accounts
Inactive
Access SIN
Access To All Tables
Access To Authorization
Manager
Access To Detailed Button
Access To Lock
Components
Access To Lock Products
Access to Another Person's
Table
Access to Authorization
Manager within Manager
Ability to lock product buttons in Menu Setup
Access To Any Table
Access To Changing Cash
Drawer
Access To Employee
Settings
Access To Lock Order
Pages
Adding Coupons
Adding Products Adding New Report Or
Group
Adding Products After
Coupon
All Employee Time Clock
Access to Employee Time
Clock within Manager
Alert Manager
Allow Edit Default Member
Assign New Member PIN
Backup Now
Access to Backup Now!
Attach Coupon To Receipt
Bar Interface Manager
Cash Management
Cashout Management
Access to Cash Management
Ability to cash out through
Cash Management
Cash Out Employee
Change Employee
Interface
Change Own Password In
POS
Charge Gratuity
Controls who can change their password in POS
Access to Charge Gratuity within Functions
Clocking Out Employee Self
Ability to Clock Out without management authorization
Closing Tables
Access to Finish
Change PunchClock Times
Clocking In Employee Self
Closing Special Function
Credit (PayOut)
Ability to see SIN/SSN #s in
Employee Setup
Access to Any Table on the
Floor Layout
Access to Cash Drawer within
Your Settings
Access to Employee Functions within Manager
Ability to lock order page buttons in Menu Setup
Ability to add Products
Access to Alert Manager
Access to Bar Interface within
Manager
Access to Cash Out within
Your Settings
Access to System Interface within Your Settings
Access to Punch Clock within
Manager/BackOffice
Ability to Clock In without management authorization
Inactive
Customize BackOffice
Toolbar
Driver Order Rejection
Employee Contests
Employee Performance
Good
Employee Till Assignment
Enter Configuration
Category
EULA Acceptance
FixPixelBase - Database
Editor
Form Designer
HO Access Filter
Inv Manager: Access
Inv Manager: Add Spill/
Waste
Inv Manager: Delete PO
Ability to reject orders on the
Driver Screen
Access to Employee Contests in BackOffice
Access to Good Performance within Functions
Ability to override Till
Assignment
Access to Configuration Setup
Access to Database Editor in
FixPixelBase
Access to Form Designer
Access to Inventory Manager
Access to Add Spill/Waste within Inventory Manager
Access to Delete PO within
Deposits (Cash Drop)
Easy-Add POS Item
Employee Performance
Bad
Employee Schedule
Employee User Defined
Fields
Enter Expenses
Exit POS Software
FixPixelBase - Login
Fractional Ordering
Identity Switching
Inv Manager: Add Batch
Recipe
Inv Manager: Change PO
Inv Manager: Input Stock
Access to Pay Out within Your
Settings
Access to Pick Up within Your
Settings
Access to Easy Add New Item within Functions
Access to Poor Performance within Functions
Access to Employee Schedule within Manager
Access to user-defined fields in Employee Setup
Access to Pay Expenses in
Manager
Access to Exit POS Software within Manager
Ability to log in to
FixPixelBase
Ability to order non-integer quantity values within [@1]
Ability to log in as other employees using [Identity]
Access to Add Batch Recipe within Inventory Manager
Access to Change PO within
Inventory Manager
Access to Input Stock within
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Inv Manager: New PO
Inv Manager: Purchase
Orders
Inv Manager: Setup
Recipes
Inv Manager: Stock Levels
Inventory User Defined
Fields
Keep CC Info
Manual Card Entry
Manually Entered Credit
Card
Member Browser
Modifying Locked
Transaction
Moving Items Between
Splits
Moving Tables
No Sale Transaction
Closing
Payment (PayIn)
Payment Reassignment
POS: Add New Member
POS: No Tax Button
Post Inventory Usage
Price Override
Printer Manager
Product User Defined
Fields
Re-Cashout Employee
Receivables (PayIn)
Remove Discounts
(Coupons)
Rep Svr: Config Report
Server
Inventory Manager
Access to New PO within
Inventory Manager
Access to Purchase Orders within Inventory Manager
Access to Setup Recipes within Inventory Manager
Access to Stock Levels within
Inventory Manager
Access to user-defined fields in Stocked Items
Ability to modify Report
Server
Inv Manager: Physical
Counts
Inv Manager: Receive PO
Inv Manager: Show Sys/
Variance
Inv Manager: Transfers
Joining Tables
Lookup: Lookup Values
Inventory Manager
Access to Physical Counts within Inventory Manager
Access to Receive PO within
Inventory Manager
Ability to enable 'Show
System' in Physical Counts within Inventory Manager
Access to Transfers within
Inventory Manager
Access to Move Tables for joining within Functions
Ability to add/edit Lookup words.
Ability to manually enter an
Employee Card Number
Ability to manually enter a
Credit Card Number
Access to Member Browser
Ability to move items from one split to another
Access to Move Tables within
Functions
Ability to settle to a zero dollar value
Manual Price Limit
Manually Entered Member
Card
Member Payment
Move Open Trans To
Current Day
Moving Items To Another
Table
Negative Final Total
Ordering Products
Ability to process payments for un-owned checks.
Access to Add Member within
Functions
Ability to apply No Tax within
Finish
Access to Post Inventory
Usage within Functions
Ability to pre-void items added through the Bar
Interface
Access to Printer Manager within Manager
Access to user-defined fields in Product Setup
Ability to perform a Cash Out more than once
Access to Pay In within Your
Settings
Payment (PayOut)
PixelPoint CreditCheck
POS: Member/Delivery
POS: Reorder Button
Pre-Void Bar Interface
Items
Print Employee Reports
Printing Receipts
Quick Order Access
Receipt Reprint Audit
Release Station Employee
Lock
Remove Pending Charges
Ability to manually enter a
Member Card Number
Access to Move Items within
Functions
Ability to settle with a
Negative Final Total
Ability to order products
Access to [Setup] in
Authorization Manager.
Access to Member/Delivery within Functions
Access to Reorder within
Functions
Access to [Print Reports] in
Your Settings
Ability to apply the Print
Receipt button
Ability to apply the Quick
Order button
Ability to reprint more than one receipt at a time.
Ability to override Employee
Lockout on multiple stations
Rep Svr: Run Report
Ability to run reports within
DataMiner
Rep Svr: Tree Management
Ability to modify your personal report Tree within
DataMiner
Reports
Access to Report Viewer
Re-Print Checks
Retip
Schedule Configuration
Selling In Items
Replication Rules
Ability to Reprint a Check/
Receipt
Ability to apply a Charge Tip more than once
Reservation
Return/Exchange Items
Access to Schedule Setup in
Employee Scheduler and
Time-Clock Manager
Schedule Future Order
Access to Sold In in Manager /
Selling Out Items
Access to Reservations within
Manager
Access to Return/Exchange
Items within Functions
Ability to Schedule a Future
Order on a member order
Access to Sold Out in Manager
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Setting CountDown
Settling Charges
Setup: Banner Message
Setup: Coupons
Setup: Exit Setup
Setup: Internet Setup
Setup: MealTime Setup
Setup: MultiMenu Setup
Setup: Order Templates
Billboard
Access to Item Countdown within Manager
Access to Settle All Charges within Manager
Access to Banner Setup
Access to Coupon Setup
Access to Exit Setup
Access to Meal Time Setup
Access to MultiMenu Setup
Access to Order Template
Setup
Access to Pay In/Out Reasons
Setting Employee Access
/ Billboard
Access to Set Employee
Access Card within Manager
Access to Collaboration Setup
Setup: Access
Collaboration
Setup: Billboard Message
Setup: Employee
Performance Points
Setup: Forced Questions
Access to Billboard Setup
Access to Performance Points
Setup
Access to Forced Questions
Setup
Access to Report Category
Setup
Setup: Item Category
Setup
Setup: Menu Setup
Setup: Order Page Setup
Access to Order Page Setup
Setup: Pay In/Out Reasons
Access to Pay In/Out Reasons
Setup
Setup: Policies Setup: Payment
Adjustment Reasons
Setup: POS Functions
Setup
Setup: Product Setup
Setup: Refund Reasons
Setup: Replication
Setup: Send Mail
Access to POS Functions
Setup
Access to Product Setup
Access to Refund Reasons
Setup
Access to Send Mail
Setup: Price Change
Setup: Receipt
Setup: Regions Config
Setup: Schedule
Setup: Setup Companies
Access to Delivery Zone Setup
Setup: Setup Departments
Access to Price Change within
BackOffice (HeadOffice)
Access to Receipt Setup
Access to Regions Setup within BackOffice (HeadOffice)
Access to Schedule in
BackOffice
Access to Member Company
Setup
Access to Departments Setup
Setup: Setup Delivery
Zones
Setup: Setup Employees
Setup: Setup Member
Groups
Setup: Setup Network
Printers
Setup: Setup Printer
Channels
Setup: Setup Revenue
Centers
Setup: Setup Security
Levels
Setup: Setup System
Setup: Stock Adjustment
Setup: Stores Config
Setup: Supplier Setup
Setup: Table Layout
Access to Employee Setup
Access to Member Group
Setup
Access to Network Printers
Setup
Access to Printer Channel
Setup
Access to Revenue Center
Setup
Access to Security Levels
Setup
Access to Setup System
Inactive
Access to Store Setup within
BackOffice (HeadOffice)
Access to Supplier Setup
Access to Table Layout Setup
Access to Table Settings
Setup: Setup Job Positions
Setup: Setup Members
Setup: Setup Payment
Methods
Setup: Setup Printer Codes
Setup: Setup Sales Type
Setup: Setup Stations
Access to Job Position Setup
Access to Member Setup
Access to Payment Methods
Setup
Access to Printer Codes Setup
Access to Sales Type Setup
Access to Station Setup
Setup: Shift Rules
Access to Shift Rules Setup
Setup: Stocked Items
Setup: Summary Group
Setup
Setup: System Setup
Access to Stock Item Setup
Access to Summary Group
Setup
Setup: Table Sections
Access to System Setup within Manager
Access to Table Sections
Setup
Setup: Time-Clock Manager
Access to Time-Clock Manager
Setup: Table Settings
Setup: View Response Mail
Tender Settlement - Cash
Out
Tip Entry Over % Warning
Access to View Response Mail
Ability to perform a tender balance on cash out
Ability to add tips greater
Setup: Warehouse Setup
Training mode On/Off
Access to Warehouse Setup
Setup: Weather Conditions
Access to Weather Conditions
Setup
Shut Down System For Day
Access to Day: Finish Sales
Splitting Checks
Starting/Ending Rated
Products
SysLog Access
within Manager
Access to Split Check within
Functions
Shift Rules Override
Shut Down Windows®
Environment
Start Day Receipts
Ability to over-ride shift rules
(at the front-end)
Access to Shut Down System within Manager
Access to [Start Day] on the screen after End of Day is performed.
Ability to order Rated Items & access Stop All Timers within
Functions
Access to System Log
Station User Defined Fields
System Setup
Ability to access BackOffice
Tender Settlement - EOD
Ability to perform a Tender
Balance on End of Day
Ability to place an employee
PixelPoint BackOffice | BackOffice Menus 147 than the programmed % level.
Transaction View Filter Transaction Viewer
Transfer Table Ownership
User Defined Fields
View Guests
Your Transactions View
Ability to Transfer Check/
Transfer All Checks
Access to all user-defined fields
Access to Who Is Here on the
Table Layout screen
Access to Transaction Viewer within Your Settings
Un-Close Check
View Current Day Sales
Void Items Before Print
in/out of Training Mode
Access to Transaction Viewer within Manager
Ability to Unclose a Check
Access to View Current Day
Sales
Ability to perform a Void before sending
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Employees / Time-Clock Manager
This function enables you to make changes to an employee's time clock. It is used in situations where you need to modify their clock-in or clock-out times, or to alter their rate of pay or change their job position for a specific shift.
1. Calendar Area
An interactive calendar, which you can use to select the day for the schedule you wish to review.
Use the arrow buttons at the top to change the month.
2. Modify Shift Area
Displays, in adjustable fields, the details of the record selected in the Shift Display area (3). This enables you to modify the values displayed there. Using these fields, you can change the employee's clock-in and out times, the business day (posting date) they worked, their rate of pay for the shift and the job position they worked. You can also use this area for applying breaks and designating whether it is a paid shift or not. Select [Save] to apply the changes.
3. Shift Display Area
Displays shift information for each employee who worked on the day selected in the Calendar area
(1). Shift records display here after you press [Get Shifts]. You can use this area to select a shift record so you can make changes to it in the 'Modify Shift' area (2).
File Pull-down Menu
Located at the very top of the screen.
Setup
configures what is displayed on the main Employee
Scheduler screen and Exit closes the Time Clock Manager function.
Special Pull-down Menu
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Add Shift:
Enables you to create shifts from scratch. For example, several people may have worked when the establishment is closed and the POS time and attendance features were not used (they were not scheduled beforehand to work then). You can go in after-the-fact to create the shifts and apply work and break times. Shifts are stored in order based on the date of the shift.
Delete Shift:
Removes an existing shift from the system. Select the shift and then select this.
Delete Break:
Removes a break from the selected shift.
View Change Log:
Displays any changes that have been applied to the shift.
[Get Shifts]
Retrieves the shift records for the date you have selected on the Calendar area (1).
Filter Job Positions
Checking this box enables you to filter the shifts displayed in the Shift Display area (3), such that the area only shows shifts from a certain job position. When you check this box a drop-down menu appears beside it; you can use this menu to select the job position you want to filter for.
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Employees / Schedule
Employee Scheduler is a management tool designed for coordinating employee work schedules and time off. When you select
Schedule
from the Employees menu, the system displays a calendar with the current day highlighted and circled, prompting you to select a schedule.
By default, a schedule represents 1 week. Select the day you wish to look at. It will load the entire schedule for that week and take you directly to the schedule settings for that specific day.
The Employee Scheduler has its own menus and toolbar, and contains many different features and functions. Accordingly, there are many sections in this chapter. For ease of reference, they are listed below.
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At the top of the Employee Scheduler screen is a blue toolbar containing quick access icons to all of the major functions of the employee scheduler system; generally speaking, you use the buttons on this toolbar to modify or create shifts. For explanation of the other buttons you see on
this screen, see "Schedule Tab".
Loads another schedule. Selecting this icon presents a calendar you can use to select a day. When you selecting the day, the schedule for that week loads.
Applies the current shift type to selected cells. Click and drag across the time cells you want to apply to a shift and then click this button.
Adds the selected cell, through to the closing hour of the establishment, to the shift. Select the first cell for the employee's shift and then select this; you must
have your establishment's hours of operation configured in Schedule Setup.
Adds the selected cell, back to the opening time of the establishment, to the shift.
Select the last cell for the employee's shift and then select this; again, you must
have your establishment's hours of operation configured in Schedule Setup.
Enables you to make changes to the selected shift. When you select this icon, the
Modify Shift window displays (see below). You can also access this by right-clicking on a shift and selecting
Modify Shift
.
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Removes the selected shift from the schedule.
Displays an employee's scheduled times for the current schedule. Click on a shift or employee name, then click on this icon. You can also access this by double-clicking on the employee's name.
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Prints an 8.5x11 copy of everyone's shifts for that schedule. This report includes non-working schedules (such as holidays and time off).
Copies the selected employee's previous schedule's shifts to the current schedule.
Exits the Scheduler, returning you to the main BackOffice screen.
Although there are other parts of the Employee Schedule screen that appear no matter what tab
is selected, they are explained in the next section, about the "Schedule Tab".
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Employees / Schedule / Schedule
The Schedule tab displays by default when you open the Employee Scheduler. You use it to view and make employees' work schedules. The screen contains rows that represent employees and columns that represent intervals of time. The rows and columns intersect to form cells. These can be filled with different colored bars to indicate the type of shift activity the employee is scheduled for during that time.
By default, green cells indicate when the employee is scheduled to work, yellow cells indicate when the employee has time off and red cells indicate when the employee has scheduled vacation
time. These colors, however, can be changed (See "Shift Type Setup").
This application interacts with the Schedule part of Employee Setup (on the Employee Info Tab),
reflecting the employee's preferences for the number of hours they want to work, the specific times and days they prefer not to work and the times and days they cannot work. Green diagonal lines show up where the employee prefers not to work and red 'x's show up where they have stated they cannot work.
For an explanation of each of the buttons on the blue toolbar at the top of the screen, see
Search:
Enables you to type in the last name of an employee in order to speed up finding that particular employee in a long list of names.
Show:
Enables you to filter the list of employees by job position, such that the employee schedules shown will only be those with the job position you selected.
Interval:
Defines the amount of time each cell in the schedule area represents. Options for this setting vary from 15-minute to 4-hour intervals.
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Shift Type:
Enables you to change the type of shift that is added when you select one of the add buttons.
Hrs/Pref
Cells in this column contain two numbers. The first number indicates the total number of hours the employee is scheduled to work within the current schedule. The second number represents the number of hours they want to work within the schedule. For example, if the cell shows 12/15, then the employee has 12 hours scheduled and they want to work 15 hours. The second number
('Pref') is pulled from the employee's personal schedule specified on Employee Setup's Employee
Info Tab (or accessed through this screen by double-clicking on the employee name and then
selecting [Employee Preferences]). Double-clicking on this column title changes the cells from the numerical display discussed above to a graphic one, showing a bar chart with hours scheduled compared to hours wanted.
Skill
Shows the skill level of the employee (on a scale of 1 to 10). This number is also specified on the
Employee Info Tab (and can also be changed through this screen by double-clicking on the
employee name and then selecting [Employee Preferences]).
# of Shifts/Forecast
Cells in this row contain two numbers. The first number indicates the number of employees scheduled to work during that time period. The second number represents the average number of employees who worked during that time period on the last three schedules; this number tells you how many employees you usually schedule for that time period. For example, if you are scheduling Bartenders and the cell shows 2/3, then you currently have two Bartenders assigned to a time slot where (on average) you usually designate three Bartenders.
Total Wage
If you double-click on [# of Shifts/Forecast], the button changes to [Total Wage] and the contents of the row change as well. [Total Wage] shows the total amount of money it will cost to pay all those employees who are scheduled to work during that time slot. As you assign more employees to work, the amount of the wage field goes up. In order for this field to provide
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Summary Area
Displays the total number of employees, hours, wages for all of the selected day's shifts, and wages for the overall schedule. These numbers are calculated from the content in the rows and columns above.
[Previous Day] / [Next Day]
Moves you from one day of the schedule to the next, so you can see scheduled times for different days of the shift. You can go back as far as the first day of the shift and forward as far as the last day of the shift. To select a day outside of that range, you must load another shift.
[Close]
Closes the Employee Scheduler.
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Employees / Schedule / Shift Times
The Shift Times tab contains cells that display the start and end time of each employee's shift for
each day. Double-clicking on a cell displays the Modify Shift window (See here), showing the start
time, end time, shift type and wage of that shift (and enabling you to modify this information, if you want to). You can also double-click on an empty cell to add a new shift.
This screen is particularly useful for getting an overview of all shifts applied to the schedule. For example, you can easily see what an employee's work schedule looks like for the week and can get a good idea of whether it makes sense or could use some adjustment. In the event an employee has been given a split shift (more than 1 shift on a single day), the first shift time will have an asterisk next to it, alerting you about it.
Right-clicking in Employee Scheduler enables you to access many of the options on the blue toolbar, in addition to some found on the
Schedule
pull-down menu at the top of the screen and a few that are not found elsewhere.
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The first five options on the right-click menu (in addition to
Copy Schedule
) are also default icons on the blue toolbar at the top of the screen and are discussed in the section about that toolbar
(See "Employee Scheduler Toolbar"). The remainder of this section discusses options not found on
the toolbar.
Shift Type Setup:
Presents the Shift Type Setup screen (See here).
Setup:
Presents the Schedule Setup screen (See here).
Copy All Schedules:
Copies the shifts of all employees from the previous schedule to the current schedule.
Send Schedule via Email / Send All Schedules via Email:
Schedule information can also be emailed to employees using either
Send Schedule via Email
for selected individuals or
Send All
Schedules via Email
for all staff.
Though email addresses are contained in employee records, setup of the email function within
PixelPoint is done on the Email Setup Tab.
There are several ways you can add a shift in Employee Scheduler.
A.
1. Click and drag across the cells you wish to apply to a schedule.
2. Click [Add As Selected] on the toolbar.
B.
1. Click and drag across the cells you wish to apply to a schedule.
2. Right-click and select
Add Shift
. The word 'Shift' on the menu may change based on the current shift type.
C.
1. Click the first cell of a block you wish to apply to a schedule.
2. Right-click and select
Till Close
, or select [Till Close] on the toolbar. This schedules the employee to work every hour from the cell you selected up until when the establishment
closes. Hours of operation must be pre-defined in Schedule Setup for this function to work
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D.
1. Click the last cell of a block you wish to apply to a schedule.
2. Right-click and select
To Open
, or select [To Open] on the toolbar. This schedules the employee to work every hour from the time the establishment opens up to the cell you
selected. Hours of operation must be pre-defined in Schedule Setup for this method to work
Note:
You can schedule shifts for any cell, regardless of its status (closed, not wanted or cannot work).
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Employees / Schedule / Schedule / Shift Type Setup
Using this menu option, you can modify existing shift types (Shift, Vacation, Time Off) and create new ones.
Description
The name of the type of shift. The color tile to the right of this field shows the color this kind of shift will be on schedules. You can change this color by clicking on the color tile.
Is Active
Indicates whether this shift type is an active option or not. You will not be able to schedule anyone to work this type of shift if this box is not checked.
Can Work
Indicates whether this shift is a work shift or a non-work shift (vacation and time off, for example, are non-work shifts). Work shifts print in black on schedule printouts. Non-work shifts print in gray.
This checkbox also determines whether shifts of this type increase the staff and wage totals calculated for the rows and columns on the Schedule and Scheduled Shift Times tabs.
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Employees / Schedule / Schedule / Setup
The Setup screen is where you define the establishment's hours of operation. It is also where you set the number of days to be included in a schedule, the default time interval for scheduling shifts and the first day of the schedule. To access Setup, select the
Schedule
pull-down menu at the top of the screen, then select
Setup
.
Start Time:
The time the establishment opens each day. Change the times by using the up/down arrows on each day's field.
End Time:
The time the establishment closes each day. Change the times by using the up/down arrows on each day's field.
Pay Periods Per Year:
The duration of pay periods, or how long there is between pay days.
Last Pay Period End:
Anchors pay periods to a specific calendar date. This field tells the system when the last pay period ended, so it can calculate dates for upcoming pay periods.
Edit Days Prior Pay Period End:
The number of allowed grace days past the last pay period end that are permitted to edit punch clock information.
Week Start Day:
Designates the first day of the schedule; some establishments' work week starts on a different day than other establishments' do. For example, if you want to exclude weekends, set
Days To Load
to 5 and set this field to Monday.
Days To Load:
Specifies the number of days a single schedule is for. By default, a schedule
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Interval:
Defines the default amount of time each cell on a schedule screen represents. Options for this setting vary from 15-minute to 4-hour intervals.
Show Skill Indicator:
Shows/hides the skill level indicator column.
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Employees / Schedule / Schedule / Template Setup
Using this menu option, you can create and modify templates for use on the Template Tab. For
example, the establishment may be extra busy on Friday nights after 5pm. So, you could design a template to ensure that each department is properly staffed for that time slot. If you have a banquet booked for a given night, a schedule template could be designed to properly staff that as well.
Selecting this menu option displays the screen shown below. Select the drop-down box to select an existing template or [New] to create a new one.
There are two types of templates: Fixed and Custom. A Fixed template is programmed for a specific day of the week and has a set name, start and end time. A template designed for busy
Friday nights is an example of a fixed template. Fixed templates are pre-created and applied to the schedule.
Custom templates are created manually and identified by name; you can use custom templates for events such as banquets or sporting events that may require special templates to ensure sufficient staff are scheduled to work.
After selecting the template, simply add the shift job positions by selecting [Add] (or use [Edit] to modify a job position already on the template). Indicate the number of staff needed for each, as well as the start and end times for the shifts. This information is loaded with the template when
you go to fill it in with staff on the Template Tab.
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Employees / Schedule / Template
This tab enables you to fill schedule templates for specific days and events. You can create and modify templates by selecting
Schedule / Template Setup
from the pull-down menu at the top of
the screen (See "Template Setup").
The 'Template' field next to the [Load Template] button tells you which template is currently loaded, and [Load Template] itself loads an already-made template.
The template tab is divided into two main sections. The left window pane contains the template; it contains a list of the job positions needed, the number of employees needed for each position, the employees who are currently scheduled to fill those spots, and the times they are scheduled to work. In the example above, you can see that three out of three managers are scheduled to work, but only four out of the six needed wait staff employees are scheduled.
The right window pane contains a list of all of the employees who have the job position that is currently selected in the left window pane. It lists the hours they are currently scheduled to work, the number of hours they would like to work (both of which are in the 'Hrs/Pref' column), and
their skill level. A graphic representation of the employees' schedules, like that on the Schedule
Tab, is on the very right of the pane.
You can add and remove employees from the schedule by using the [Add] and [Remove] buttons in between the two panels. To add an employee, just select a row under the job position title and then the employee's name. Now select [Add]. To remove an employee, select the row on the left window pane and then select [Remove]. The currently-selected row in the job position window pane is highlighted in blue, and its title is listed at the top of the right window pane. The currently-selected employee has a green icon with a white arrow on it next to their name.
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Employees / Schedule / Schedule / Forecast Setup
This menu option enables you to set up and modify how the Employee Scheduler builds labor forecasts on the Forecast Tab.
To set up the forecast, enter the number of staff in each job position the establishment needs working for every X amount of dollars sold. Then enter the hourly sales amounts for each position
(the X amount of dollars sold). You can adjust the number of weeks of sales data the forecast is based on by changing the value in the 'Number of weeks' field. You can also adjust the forecast values by any given percentage, by selecting 'Adjust by...' and then changing the % value that appears.
For example, say that the sales for Monday at 12:00 for the past 4 weeks has been: $1000,
$2000, $1000 and $2000. The system will forecast that next Monday’s sales at 12:00 will be
$1000. Since, using the example in the image above, 6 servers are required for every $1000, the system will forecast that the establishment needs 6 servers to be working Monday at 12:00.
If that Monday's sales are as predicted, the following Monday's sales at 12:00 would be forecast to be $2000 and the system would forecast that the establishment needs 12 servers to be working during that hour. Regardless of the actual dollar amount, the forecast is calculated using
(in this example) $2000 as the benchmark.
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Employees / Schedule / Forecast
The Forecast tab enables you to compare labor to past sales over a range of time, and thus to forecast how many employees of certain job positions you will need at a certain time.
The forecast is based on sales amounts for a specified number of previous weeks (a minimum of
4); they are determined in Forecast Setup.
To forecast the amount of labor required for a given period, select [Build Forecast] below the blue
toolbar. This populates the Forecast tab with information pulled from Forecast Setup and the sales
history in the database. It displays each job position, the number of employees used in the forecast, and the $/hour value used. For each job position, the screen has a row for the actual number of employees scheduled to work, a row for the number of employees the system has forecast should be working, and a row showing the difference between the two rows ('Over/
Short').
The Forecast Tab also has tabs of its own. The tab shown above is the Data Tab, where numbers display the forecasted labor schedule. However, you can also select on the Graph Tab to get a visual look at the predicted sales amounts during the day, to help you better understand the forecast and assist with scheduling more or fewer employees.
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Employees / Shift Rules
This section enables you to set shift parameters and save them as a set of rules. You can create multiple sets of Shift Rules and apply them globally in System Setup, to a specific group of
employees through Job Position Setup, or to individuals through Employee Setup (See "Where
The Shift Rules Setup General Tab has two sets of options for two different kind of breaks— regular breaks and meal breaks. Each shift rule record can be for one or both of these types of breaks.
Note:
This section shows and explains options for a Meal Break. The options and fields for regular breaks are identical, however (except they do not have the word 'Meal'), and so this section nevertheless applies to regular breaks as well.
Description
The description or title of this set of rules. This label is used throughout the POS to reference this shift rule (when doing things such as applying shift rules to job positions, for example).
Alert Employee on Log IN
If checked, PixelPoint will alert employees about break events when they log in.
Enable
If checked, the settings and rules for this shift rule can be changed and modified. If unchecked, break settings will default to being unpaid with no parameter settings. When creating a new shift rule, select this checkbox so the options become available for modification.
Is It Paid
If checked, employees will be paid for the time during their breaks. If unchecked, employees' time clocks will pause during the break (and they will therefore not be paid for the time).
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Is a manager override required when employee exceeds break time?
If checked, employees will need management authorization to return from a break when they have taken longer than the Maximum Duration.
Meal Break Every
The amount of time between breaks, and before the first break. For example, in some areas meal breaks are required every 300 minutes, by law.
...and alert before
The amount of time before a break you want the system to send a message to the employee, telling them that their break is coming up. For example, you may want to alert the employee 5 minutes before a meal break that it is coming up.
Minimum Required Duration
The shortest amount of time the employee is allowed to take as a break.
...to a Maximum Duration
The longest amount of time the employee is allowed to take as a break.
Can employee waive a Meal Break?
The option selected here determines whether employees can decide whether to take a scheduled break or not.
No
- Employees must take all scheduled breaks.
Yes With Manager Override
- Employees can decide not to take a break, but need management authorization each time they do.
Yes Without Manager Override
- Employees can decide not to take a break and do not need any authorization or permission to do so.
Early Meal Break IN?
The option selected here determines whether employees can return from breaks before the minimum required duration is up.
Not Allowed
– Employees cannot punch in early.
Yes with manager override, break remains
– Employees may punch in early, if given management authorization, and the break is considered taken.
Yes with manager override, break is canceled
– Employees may punch in early, if given management authorization, but the break is removed, and considered not taken.
Yes without manager override, break remains
– Employees may punch in early, without manager authorization, and the break is considered taken.
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Employees / Shift Rules
The Advanced tab contains additional features you can program for the Shift Rule.
170
Upon Clock In
Show the Following Message
If checked, the text in this field displays when employees who are using this rule clock in.
Overtime Warn Hours
This is the number of hours in the employee's work day. If employees work more hours than allotted here, the manager on duty will be warned about them going into overtime.
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As mentioned briefly in the main shift rules section (See here), shift rules can be assigned in
three different areas. Where specifically this is done is explained in more detail below.
Global Assignment
The field for assigning a Shift Rule to all employees is located on the System tab of System Setup, which is found on the
Administrator
pull-down menu. (See "System Tab".)
Job Position Assignment
The field for assigning a Shift Rule to employees with a particular job position is located on the
Advanced tab of Job Position Setup, which is found on the
Employees
Position Setup Advanced Tab".)
Employee Assignment
The field for assigning a Shift Rule to a specific employee is located on the Advanced tab of
Employee Setup, which is found on the
Employees
pull-down menu. (See "Employee Setup
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Employees / Collaboration
Selecting this menu option turns the collaboration screen on and off. When you leave BackOffice and then return, the system will default back to having it turned on.
If you have set up an intranet site, as discussed in the section on System Setup's Collaboration
Tab, turning the collaboration screen on may make the main BackOffice screen look something like the image below.
You must have something in the
Collaboration URL Address
field in System Setup's Collaboration
Tab for this menu option to be active.
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Employees / Cash Management
The Cash Management function enables you to take greater control over the management of cash and deposits.
When you select
Cash Management
from the Employees pull-down menu, the toolbar changes to display icons for commonly-used cash management functions. The pull-down menus located across the top also change to enable you to access all cash management functions. The main area below the tool bar is divided into two window panes. The one on the left shows a tree of the various processes you can select from. Choosing one displays all related functions in the pane on the right.
You can execute functions by using the pull-down menus, by selecting icons on the toolbar or in the "Contents of:" window pane, or by selecting them from the right-click menu that displays when you right-click on icons in the "Contents of:" window pane.
Some key functions of Cash Management are:
Cash Levels
Enables you to quickly view the contents of each safe, all active deposits and petty cash levels.
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Bank Deposits
Enables you to view and manage all deposits to an external bank or other institution. This not only includes cash, but all deposits that are not transferred electronically, like checks, foreign currency and credit slips from a manual credit system.
Safe Management
Enables you to create and manage multiple safes, and do things like transfer funds from one safe
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Petty Cash
Enables you to create, balance and transfer the contents of Petty Cash. You can also have multiple petty cashes and transfer contents from a safe to petty cash or from one petty cash to another.
Petty cash can also be broken down by denomination, in the same way as safes.
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For in-depth information about Cash Management, see the PixelPoint Cash Management Guide available on the PAR Partner Center website.
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Employees / Contests
You can set up contests and reward systems for the employees at your establishment, to encourage friendly competition and give employees incentive to perform better. Contests can be scheduled to last for different time periods and to give different amounts of points for any number of different products.
Name
The contest's name.
Contests Period
How long the contest lasts. You can set it to last for the day, the week, the month, or a manuallyspecified date range.
Description
A text field for you to program a written description of the contest, explaining things like what it is for and the rules involved.
Products
The products that are included in this contest. If any product listed here is ordered, then the employee who sold it will receive points for it.
Categories
The report categories that are included in this contest. If any product included in one of the report categories listed here is ordered, then the employee who sold it will receive points for it.
Job Positions
The job positions that are included in this contest. If any employee with a job position listed here sells a product that is part of this contest, the employee who sold the product will receive points for it.
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[Change Points]
Changes the number of points the selected item is worth in this contest. For products, the default
number is programmed on the Product Setup Advanced Tab, but can be changed here for this
specific contest.
To program the contest further, switch to the "Advanced Tab" shown in the next section. The contest results are presented in the front-end in Your Settings.
Section 1 shows the list of all active contests. Section 2 shows the results (usually being the top 3 contenders). Section 3 shows a graphic representation of the results.
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Employees / Contests / Advanced
The Advanced tab contains additional settings for the employee contest.
179
Contest runs all day
Sets the contest to be active for all hours of each day that it is programmed to run (That is, each day of its 'Contest Period').
If you do not enable this option, you can use the clock fields next to 'Contest runs between' to program which daily hours the contest will be active for.
Show top X employees (set to 0 to show all employees)
Restricts the front-end Contests screen to show only how this number of employees are performing in the contest. The employees that are shown will be the highest-ranking employees in the contest, whether or not the current employee is amongst them.
Hide other employee product quantities sold
Displays, when a user selects [Show Products] on the front-end Contests Screen, only those products which that employee has sold — not products sold by other employees in the contest.
With this checkbox enabled, employees cannot see what products their co-workers have sold in the competition. Employees can still see how many points their co-workers have when they select
[Show Employees].
Show employees with points only
Displays, on the front-end Contests screen, only those employees who have accumulated points.
That is, an employee will be visible on the front-end Contests screen only when they have sold at least one of the products included in the contest.
Disable editing once contest starts
Prevents changes from being made to the contest once its 'Contest Period' has started.
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This menu is where you program components of the system that have to do with members. It is therefore especially important for Delivery Service and Pickup Service. The menu contains options that enable you to create and modify members' records, as well as do things such as set up and specify the member group they belong to, the company they work for and the delivery zone they are in. This chapter is organized as follows:
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Before getting into details about the BackOffice menu options and setup screens that deal with members, there are some important things to note about what members are and how they are used in PixelPoint POS. This section explains some basic concepts involving members on the system.
Client Retention
Some establishments may want to reward their customers (especially those who are repeat customers). The establishment can track and reward customers who make purchases by granting them membership. As a member, the customer can acquire points which are assigned to specific products. As these products are ordered, the member accumulates points. Upon achieving a certain number of points, the member can redeem them for rewards such as a discount or promotional item.
Reservations and Ordering
Member records also keep specific customer information for functions that need particular details about a member.
For example, for reservations, the establishment needs a name and phone number in order to hold a table for a customer. Similar to a reservation, the establishment also needs a customer name and phone number for a take out order. This links the order to a person's name for retrieval when the customer arrives. The phone number is needed in case it is necessary to contact the customer regarding the order.
In the case of a delivery order, the establishment needs further information, such as an address and directions for delivery. The member record can hold this information as well.
Member Defaults Record
Whenever you first go to Member Setup or some of the member functions, the record that is retrieved is the Member Defaults record. It is the record, for instance, that appears automatically on the Search Tab. Any changes you apply to this record will be transferred as default field settings when you create a new member record. This can save you a lot of time in member creation. However, it is easy to unintentionally modify this record and therefore cause trouble for yourself later on—you should always look at what record is displayed before changing member information, to make sure that it is not the Member Defaults record you are modifying.
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Members/VIP / Member Group Setup
Members can be categorized into groups. These groups can behave differently in the POS, depending on how they are programmed. This setup screen enables you to create and program member groups.
Group Name
The name of the member group.
Points Rate
Point amounts can be applied to products; when a member is assigned to a check, all points accumulated from products on that order will be applied to the member record. The idea behind this is that you can create member incentive rewards that members get when they redeem accumulated member points.
The 'Points Rate' field enables you to set each group to have a unique rate of point accumulation.
For example, you could set Group #1 to have a points rate of 1 (meaning a 10-point item is worth
10 points), but Group #2 to have a points rate of 5 (meaning a 10-point item is worth 50 points).
This then enables you to have different incentive programs that are appropriate to different types of groups. Say that the establishment has a product, "Steak", that is worth 10 points, and that there are two incentive programs defined in Coupon Setup. The first incentive program offers a
$10 discount in exchange for 100 points. The second offers an expensive watch in exchange for
1,000 points. Keeping with the groups and points rates given as examples above, a member from
Group #1 would be able to achieve the $10 discount but would (in all practicality) find the expensive watch unattainable. However, a member of Group #2 could more easily achieve the
1,000 points needed for the watch because Group #2 accumulates points 5 times faster than
Group #1.
Auto Apply Coupon
Checking this box displays a window that asks you to select a coupon that will be automatically applied when a member from this group is applied to the check. This is one easy way, for
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Member Price Level
This drop-down box enables you to set different member groups to use different price levels. For example, a hamburger may cost a different amount for student members than for VIP members; this can be programmed by having the student member group use a different price level.
Note that if you apply different price levels here, you must also configure price levels in Station
Setup to 'Use Member Group' (See Station Setup's Advanced Tab). You must do this for all
stations you want to use this setting.
TAX Exempt
Checking one of these boxes exempts ALL members in this group from the particular tax in the box's label.
There is a checkbox here for each tax programmed into the system. Individual members can be exempt from taxes on the Advanced Tab.
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Members/VIP / Company Setup
When you are creating or modifying member records, you can specify the company the member works for or belongs to. Doing this enables the establishment to invoice the company for employee purchases. This invoice is a report available in Report Viewer.
In order to apply companies to member records, however, you need to enter information about the company. You use this setup screen to do that. Most of the fields here are straightforward contact and address information fields and do not require explanation.
When you have created the company record, it can be applied to member records on Member
RefNum
A reference number for reporting purposes. It is entered manually and can have any format you want.
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This menu option enables you to create member records by inputting information about customers who regularly come to your establishment, or who place delivery or takeout orders.
Selecting this option from the menu displays a Member Setup screen that has five tabs, each of which is explained separately in this section. They are:
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Members/VIP / Member Setup / Search
The search tab enables you to locate a specific member record quickly.
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Search By:
This drop-down box enables you to search for members using one of a wide variety of criteria.
You can search by last name, first name, city, home telephone, address, business telephone, card number, email or reference number.
Enter your search terms in the text field next to the drop-box and then select [Search].
[Show All]
Displays the entire list of member records.
You can use the scroll bars on the right of the screen, or the keyboard arrow keys, to scroll through the list of member names. Double click on any row to view the full record.
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Members/VIP / Member Setup / Member Info
This tab contains the selected member's information; it is the main part of the member record.
Most of the fields are self-explanatory. Those that are not are discussed below.
The phone number, card number, and last names entered here may be used as search parameters in PixelPoint POS to locate the member.
Card #
The member record can be retrieved by name, phone number or card number. To use the last of these, the member will have to be assigned a number. You can assign the member either a swipe card or a manual entry number for quick retrieval by selecting the [Assign Card #] button next to this field.
Ref #
This number is used for reporting purposes only. If you want to include this member in your reporting processes, type a unique number in this field.
Is Gift Certificate
A gift certificate (gift card) is a member record that has a credit balance on it. Checking this box tells the system that the Balance field reflects pre-purchased funds. As these funds are already spent, the balance will be reduced as the member makes purchases, but the amount owing will not increase, as these funds are not owed to the establishment (like in a credit situation). Gift certificate balances can be replenished. No matter the balance on the card, the card can still be used for things like point redemption programs (even if the balance is $0).
Do Not Solicit
Indicates that this member does not want to be contacted (about things like promotions and special offers, for example).
Credit Limit
Members can be granted a "house account" credit limit with which the member can pay On
Account. In doing this, the amount owing on the check will be deducted from the "Credit Limit"
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NOT checked.
Note:
PixelPoint's Authorization Manager program is required if applying either member Gift
Certificates or Credit Limits.
[Picture]
You can apply a JPG image of the member to their record. You can also print this image on a member card. Selecting [Picture] displays the screen below.
[Load Image]
- Loads a pre-saved JPG image on the hard drive instead of acquiring one from a connected input source.
[Select Source]
- Selects the input source (such as a scanner, digital camera, etc.) of the image, if multiple sources are available.
[Acquire Image]
- Pulls the image from the source.
[Print VIP Card]
- Uses the picture and pertinent information from the rest of the employee record to print a card for the employee (if a card printer is attached to the system).
[Save Changes]
- Saves the image and other changes you made and returns you to the
Employee Setup screen.
Delivery Zone
You can assign members to delivery zones to reduce the randomness of delivery destinations. For example, if several orders are ready to be delivered, you could have one driver deliver orders to
the East and another driver deliver orders to the West. See "Delivery Zone Setup" for more
information.
Dates
Member Since:
When the member record was created.
Expiry Date:
When the record is no longer active.
Anniversary Date:
Special member date.
Birth Date:
Member's birthday.
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Members/VIP / Member Setup / Ship To
This tab enables you to program addresses used exclusively for shipping orders and products to the member. You can program in multiple addresses, giving each a description (like "Office" or
"Building 2"). Users will be able to select these addresses when taking orders at the front-end.
This tab is visible when the "ShowMemberShipTo" policy in the "POS" folder of policies in Policy
Setup is enabled (See "Policy Setup").
If there are shipping addresses programmed in to the system already, they will be listed as buttons on the left side of the window.
You can enter a new shipping address on this tab by filling in the contact information fields on it.
Select [Save] when you are finished. Select [New] to add an additional address.
[Remove] deletes this particular shipping address.
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Members/VIP / Member Setup / Notes
This tab contains two text fields you can use to enter information about the member.
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Comment
You can use this window to enter extra information about the member that is only viewable on the member's record. It does not print anywhere. You could, for example, enter information such as where the customer likes to seat or any allergies they have.
Directions
This field contains driving instructions for getting to the member's address. This information will print on the delivery order so that the driver will know how to get there.
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Members/VIP / Member Setup / Stats
The information contained here is updated automatically when members place orders. This tab can be used to view statistics collected for each member.
# of Visits:
The number of in-person (non-delivery) orders this member has placed.
Last Visit Date:
The date of the latest transaction the member made in person.
# of Deliveries:
The number of delivery orders this member has placed.
Last Delivery: T
he date of the last delivery to this member.
Current Points:
How many points the member currently has. Points are earned by purchasing products that are set to award points, or automatically when the system is configured to issue points based on the net amount spent.
Points Used:
The total number of points the member has redeemed.
TOTAL:
The total dollar amount the member has spent.
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Members/VIP / Member Setup / History
This tab shows details about all of the member's transactions and orders. It represents the member's history with the establishment.
Select Period:
By choosing one of the four options here, you can review transaction details for the current day, the last 30 days, last 60 days or a date range that you specify yourself.
Show:
By default, the window on the right shows sales transactions. However, you can select
'Payments On Account' here in this section to switch the transactions displayed to those that were paid for On Account.
Transactions:
A list of all of the member's transactions during the selected time period.
Payment Details:
Information about how the selected transaction was paid for.
Transaction Details:
Information about each product in the selected transaction, including the time it was ordered, its quantity and price.
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General Setup / Coupon Groups / Advanced
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Apply To Members Only
Selecting this box restricts the availability of the coupon group to checks that have a member applied to them. The coupon group will not appear on the list that displays when you select
[Coupons] at the front-end, but will instead appear on the list of specials displayed when you select [Specials] (both buttons can be added to the Finish Screen).
Auto Calculate
If checked, the value of the applied coupon in the group or the value of the products it applies to will be recalculated if the check is modified. If unchecked, the coupon will only apply to what is on the check at the time; the % discount or other value will not change, even if the check's amount does.
For example, say you apply a coupon group to a check, and the coupon that gets applied is a
50% off coupon. You then order additional items. If this box is checked, the coupon will recalculate so that it applies to the whole check—the total value of the coupon will be greater, because it is now giving 50% off more items than it was before. If this box is unchecked, the coupon will only give 50% off those items that were already on the check.
Note:
This field does not work if the coupons in the group are 'Manually Entered' type coupons.
Auto Apply
Automatically applies the coupon group to each transaction, as long as the criteria for the group
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Client Points Coupon
Indicates that this is a points redemption coupon group. When a coupon in the group is used, points will be deducted from the member's points balance.
Points Required
The number of points this coupon group uses. This number of points is deducted from the member's points balance when a coupon in this group is applied.
Barcode
Enter the UPC that matches the barcode printed on the coupons in the group. Scanning the barcode will automatically retrieve the coupon group.
Schedule
Enables you to schedule times when the price value of the coupons in the group change. See
'Percent Off' on the Coupon Tab, regarding applying different values.
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Members/VIP / Delivery Zone Setup
This menu option enables you to create the establishment's different delivery zones. Creating these zones allows order takers to assign members to geographic regions, which will aid in the allocation of delivery orders.
Delivery zones are text strings describing the zone in such a way that order takers and drivers can easily understand what area the name refers to.
When you have created the delivery zones, they can be applied to member records on the
Member Setup
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Members/VIP / Member Browser
This function enables you to export member information from the PixelPoint system, so you can use it elsewhere. This can be used for things such as mail-outs and importing data into thirdparty software.
This function works by using filters to control what members and what information about them is exported. Select a filter from the list on the left and then select one of the export buttons at the top of the screen.
Filters are saved SQL statements which you can write yourself. Specifically, the filter is the
'where' clause for a statement that selects information from the member table in the PixelPoint database.
Export to:
Exports the currently selected data to the format indicated. [File] exports data to an XML or CSV file. You can select which format to save to and type in a name for the file. [Excel] opens
Microsoft Excel (if installed) and loads the data into a spreadsheet for you. Your system may also have a [Go] button and a drop-down box to the right of these buttons that enable you to export data into third-party software.
Filter Selection
The buttons below this label change how the filters are listed. They represent the basic Windows folder views (large icons, small icons, list, report).
Filter Name
Lists the filters currently saved in the system. Select a filter name here to load data into the window on the right.
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[Add]
Opens a blank filter screen, enabling you to program a new filter.
[Edit]
Opens the currently selected filter, enabling you to change it.
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Only with Email Addresses
Displays only those members who have e-mail addresses entered in the system.
Only with Solicit Consent
Displays only those members who have not indicated they do not want to be contacted. Members who do not want to be solicited are not included if this is enabled.
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This menu enables you to configure various components of the POS system. Options on this menu enable you to, among other things, modify and set up the establishment's receipt, coupons and mealtimes. Another important function of this menu is that it enables you to access the system's reporting functions. Each menu option is explained in its own section of the chapter; they are listed below.
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General Setup / Coupon Setup
This menu option sets up coupons, discounts and member incentive rewards. There is no limit to how many of each of these you can program and provide.
Coupon Setup has two main tabs:
Coupon Tab
Advanced Tab
Tip:
Search tab can be configured to appear in Coupon Setup via the
UseSearchTab
policy in Policy Setup.
You can also further configure coupons in PixelPoint POS through the "ShowCouponList" policy in
Policy Setup. "ShowCouponList" is included in the "POS" group of policies.
This policy determines the list of coupons available for users to select at the front-end. By default, the system displays all coupons (the policy has a default value of "0"). Changing this policy to another value ("1" or "2") hides all those coupons that do not apply at the time.
In particular, setting this policy to "1" shows all currently-applicable coupons with amount discounts greater than "0.00". Setting this policy to "2" shows all those coupons displayed when the policy is set to "1", but also shows all auto-calculating coupons as well.
You can use the Coupon Groups option on the General Setup pull-down menu to create groups of similar coupons, in which only one coupon will apply at a certain time.
For example, you can set up volume discounting for a product, where you have one coupon for if a customer purchases 4 of an item, another coupon if they purchase 5, another if they purchase
6, and so on.
Typically, you would offer a greater discount if more products are purchased, and this discount is programmed using separate coupons for each different level. You can add these coupons to a coupon group, and, since only one of these coupons applies at a time, the POS can determine which one to apply, so users do not have to do so every time a customer orders those products.
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General Setup / Coupon Setup / Coupon
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Description
The coupon's description or label. This shows up on the Finish screen under either [Coupons] or
[Special] (which applies to member incentives).
Security Level
You can restrict usage of the coupon by selecting the minimum job position needed to apply it.
For example, you may want a server to be able to apply a 10% discount but not a 100% discount.
Revenue Center
Restricts application of this coupon to a specific revenue center.
Max Coupon Amount
Places a dollar value cap on the coupon. For example, the coupon may give you 50% off your order, but only up to a maximum savings value of $20.
Category
Applies a coupon category to the coupon/coupon group. Choose from existing coupon categories, or create/edit a category using the [...] button to the right of the menu.
Type of Coupon
There are four general types of coupons:
Percent Off:
Deducts a percentage, such as 10% off.
Amount Off:
Deducts a dollar value, such as $10.00 off.
Fixed Price:
Reduces the price of all applicable items to a set dollar value. For example, any large pizza could be $10.00, regardless of its regular price.
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Manual by Amount:
Deducts a dollar value that is determined at the time the coupon is used.
Manual by Percentage:
Deducts a percentage off, determined at the time the coupon is used.
Percent Off / % Discount B / % Discount C
You can set three separate values for the coupon, each of which may be used at particular times you specify on the Advanced Tab. For example, a coupon may be good for 20% off on any day except Tuesdays, when prices are ordinarily reduced. On Tuesdays, the coupon may be 10% off, because of the already-reduced prices. The label for this area of the Coupon Setup screen is replaced with 'Amount Off' for Amount Off coupons and 'Fixed Price' for Fixed Price Item specials.
Minimum
Quantity:
Enables you to set a minimum quantity of products that must be ordered before the coupon can be used.
Price:
Enables you to set a minimum price the item or items must cost before the coupon can be used. For example, if this field is set to $10, it will not work if you try to apply it to a check for $9 or less.
Calculation Method
When 'Quantity' is enabled, a 'Calculation Method' drop-down box appears. This enables you to determine how the 'Quantity' value is used by the system.
Minimum - Default:
The 'Quantity' value determines the minimum quantity of the item(s) that a customer needs to have ordered in order for the coupon to apply. The coupon will still apply if more of the item(s) is ordered, but up until this particular quantity is ordered, the coupon will not apply. For example, if the value specified here is "3", then the coupon will apply if the customer ordered 3 or more of the item(s), but not if they only ordered 1 or 2.
This is the default way in which the system uses the 'Quantity' value.
Increment:
The 'Quantity' value determines the number of items in a set, with the coupon applying for each set of the item(s) the customer has ordered. For example, if the value specified here is "3", then the coupon will apply for every set of 3 the customer orders (that is, it applies when they have ordered 3, 6, 9, etc., not if they have ordered 1,2, 4, 5, 7 or 8).
Volume:
The 'Quantity' value determines the exact quantity of the item(s) the customer needs to have ordered in order for the coupon to apply. For example, if the value specified here is "3", then the coupon will only apply if the customer ordered 3 of the item(s), not any other amount.
Coupon
Applies To Certain Categories:
Applies the coupon to specific report categories. For example, a coupon may give 10% off any Soup or Salad. Select [Set Report Categories] to specify what report categories the coupon should apply to.
Applies To All Categories:
Applies the coupon to the entire check.
Applies To a Product:
Applies the coupon to a specific product. For example, a coupon may give 10% off Tomato Soup, but no other product. Select [Product] to choose the product you want the coupon to apply to.
Applies To Selected Product:
Applies the coupon to one item on the check at the time when the coupon is selected. At the front-end, you select the product on the check and then apply the coupon. For example, for a 10% discount coupon, you could select the Tomato
Soup that was ordered and then apply the coupon to give the customer 10% off the Tomato
Soup.
Applies to Certain Products:
Applies the coupon to a group of products you specify by selecting [Select Products]. This group can contain any product and may be any size. The coupon will apply to any and all of the products in the group that have been ordered and added to the check.
...But Requires
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Determines which other products (besides the product(s) the coupon gives a discount for) must be ordered on the check in order for the coupon to apply. By default, 'No Other Items' is selected, meaning that it does not matter what else is on the check — the coupon will apply if the other criteria are met. The other options for this drop-down box enable it to be used to program coupons along lines such as "Get $X off Y when you purchase Z." These non-default options enable you to determine what Z can be.
No Other Items:
The coupon does not require any other particular item(s) to be on the check. This is the default option.
Other Categories:
The coupon requires an item in any of the specified report categories to be on the check in order to apply. The item can be any item as long as its report category has been specified using the [Select other categories] button that appears when this option is selected.
Other Products:
The coupon requires a specific item to be on the check in order to apply.
The item can be any one of the items that have been specified using the [Select other products] button that appears when this option is selected.
X for Y Coupon
If this option is selected and an 'X Value' and 'Y Value' is configured, the most expensive item on the bill (or the least expensive, depending on the chosen settings) with a quantity of
X
will be charged
Y
times instead of
X
times. If
X
were set to 2 and
Y
were set to 1, the customer would receive two of the same item for the price of one. In the event that a matching item is not present, it looks for the closest-priced item on the check and applies the discount to that. For example, say the coupon is for 2 large pizzas for the price of 1, and the order contains one large, one medium and one small pizza. In this case, the discount will apply to the medium pizza, since there is no other large pizza, and since the medium pizza is closer in price to the large pizza than the small pizza.
Apply To Members Only
Selecting this box restricts the availability of the coupon to checks that have a member applied to them. The coupon will not appear on the list that displays when you select [Coupons], but will appear on the list of specials displayed when you select [Specials] instead (both buttons can be applied to the Finish Screen).
One Per Check Maximum
Limits the use of this coupon to one per check. If unchecked, you can apply more than one of these coupons to the same check.
Allow Other Category Coupons
Enables the use of other coupons on the same check, provided they do not apply to the same report category as this coupon does.
Allow Other Product Coupons
Enables the use of other product coupons on the same check, provided they do not apply to the same product as this coupon does.
Apply Only Once If Multiple Products Found
Restricts the use of the coupon to only one applicable item in the event there are several applicable items on the check. For example, say the coupon is for a free slice of pie, but the customer ordered four slices. Selecting this box would apply the coupon to only one slice, not all four.
Auto Calculate
If checked, the value of the coupon or the products it applies to will be recalculated if the check is modified. If unchecked, the coupon will only apply to what is on the check at the time; the % discount or other value will not change, even if the check's amount does.
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For example, say you apply a 50% off coupon to a check and then order additional items. If this box is checked, the coupon will recalculate so that it applies to the whole check—the total value of the coupon will be greater, because it is now giving 50% off more items than it was before. If this box is unchecked, the coupon will only give 50% off those items that were already on the check.
Note:
This field does not work with 'Manually Entered' type coupons.
Auto Apply
Automatically applies the coupon to each transaction, as long as the criteria for the coupon are met. If one or more of the criteria is not met, then the coupon will not apply. If this option is enabled, users at the front-end do not need to select the coupon from a list and apply it themselves — the system will do it automatically.
Auto Order Item
Causes an item to be automatically ordered when the coupon is used. For example, the coupon may be for a promotional item, such as a toy, that customers get when they order a specific product. Select the product that will be automatically ordered by pressing the [Product] button that appears. You can specify how many of the promotional items are ordered by changing the value in the 'Quan' field next to [Product].
Client Points Coupon
Indicates that this is a points redemption coupon. Specify the number of points needed for a customer to be eligible to use this coupon in the 'Points Required' field that appears to the right.
When a member uses the coupon, this points value will be deducted from the member's points balance.
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General Setup / Coupon Setup / Advanced
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Active Date Range
Sets a start date and an end date for the coupon. These dates default to a start date of the current date (that is, the coupon is effective immediately) and a very distant expiry date (that is, the coupon is effective indefinitely). These dates can be changed to enable you to program future promotions with specific cutoff dates.
Accounting Code
This field is for reporting purposes only. You can use it to set a reference code, such as a general ledger account code.
Schedule
Enables you to schedule times when the price value of the coupon changes. See 'Percent Off' on
the Coupon Tab (Click here), regarding applying different values.
Barcode
Enter the UPC that matches the barcode printed on the coupon. Scanning the barcode will automatically retrieve the coupon.
Deduct Taxes
Enables you to specify whether to include or exclude certain taxes in the discount. For example, a
100% off coupon could apply to the total before or after taxes.
Requires Voucher
Sets whether a voucher must be presented by the customer and kept in the cash drawer for reporting purposes.
Part of a coupon group
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Lists the coupon groups this coupon is included in.
Custom DLL
Enables you to specify a DLL for this coupon. If a coupon requires extra programming, a custom
DLL may be developed for it and placed in the \PixelPOS\DLLS folder.
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General Setup / Coupon Groups
This menu option sets up groups of coupons, the members of which are coupons that are typically all programmed along the same lines, excepting one or two features or criteria (like the minimum quantity of items required or the dollar amount off, for example).
A coupon group appears in the front-end list of coupons as a single item, enabling users to select it once, like a single coupon, and leave the work of determining which coupon best fits the situation to the POS. You can also set coupon groups to automatically apply, making the POS determine the appropriate discount amount according to what you have programmed.
When a coupon group is applied, the POS scans through the coupons in the group and determines which single coupon best matches the circumstances with the items on the check. It does this by starting at the bottom of the list and applying the first coupon it finds that has all of its criteria met; this process is performed each time the check changes, too, making sure that the best coupon always applies.
For example, if you have programmed volume discounting for a particular product, you can use a coupon group to have the highest-volume coupon automatically apply without users needing to find a particular coupon for the specific number of items a customer has purchased and then having to apply a different coupon if the number of items changes. The POS will automatically change the applied coupon to be the one for the new quantity.
Coupon Groups has two main tabs, each of which is explained in its own section:
Coupon Tab
Advanced Tab
Note:
Coupons themselves are programmed in Coupon Setup.
You can also further configure coupon groups in PixelPoint POS through the "ShowCouponList" policy in Policy Setup. "ShowCouponList" is included in the "POS" group of policies.
This policy determines the list of coupons and coupon groups available for users to select at the
front-end. For more information about this policy, see "Coupon Setup".
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General Setup / Coupon Groups / Coupon
The Coupon tab enables you to set the name of the coupon group and determine which coupons are included in the group.
To add a new coupon group or find a particular one that already exists one, use the buttons on
the navigation bar as you would in other parts of BackOffice (See "Navigation Bar").
Description
The coupon group's description or label. This is what displays as the label in the list of coupon
(groups) that appears when users press either [Coupons] or [Special] (which applies to member incentives) on the Finish screen at the front-end.
In this list individual coupons and coupon groups are indistinguishable, but coupons which are included in a coupon group will not appear in the list as individual items.
Security Level
You can restrict usage of the coupon group by selecting the minimum job position needed to use it. For example, you may want a server to be able to apply certain coupon groups, but not others.
In this case, you would set the 'Security Level' of the coupon groups you do not want servers to be able to use to a job position with greater security authorization than what servers have.
Revenue Center
Restricts application of this coupon group to a specific revenue center.
Coupon Group Detail
Lists the coupons that are currently a part of the group. Use the [Move Up] and [Move Down]
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Program the coupons in increasing order, so that the higher-value coupons are nearer the bottom. In the example, the coupon for customers purchasing fewer items are at the top of the list, and those for more items are at the bottom.
Add Coupon
Adds a coupon to the group. Select the coupon you want to add from the list that appears.
Remove
Removes the selected coupon from the group.
Change
Substitutes the coupon for another one. Select the coupon you want to change the selected coupon to from the list that appears.
The group can be scheduled, have a common security level and have a set start/end date.
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General Setup / Coupon Groups / Advanced
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Apply To Members Only
Selecting this box restricts the availability of the coupon group to checks that have a member applied to them. The coupon group will not appear on the list that displays when you select
[Coupons] at the front-end, but will instead appear on the list of specials displayed when you select [Specials] (both buttons can be added to the Finish Screen).
Auto Calculate
If checked, the value of the applied coupon in the group or the value of the products it applies to will be recalculated if the check is modified. If unchecked, the coupon will only apply to what is on the check at the time; the % discount or other value will not change, even if the check's amount does.
For example, say you apply a coupon group to a check, and the coupon that gets applied is a
50% off coupon. You then order additional items. If this box is checked, the coupon will recalculate so that it applies to the whole check—the total value of the coupon will be greater, because it is now giving 50% off more items than it was before. If this box is unchecked, the coupon will only give 50% off those items that were already on the check.
Note:
This field does not work if the coupons in the group are 'Manually Entered' type coupons.
Auto Apply
Automatically applies the coupon group to each transaction, as long as the criteria for the group
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Client Points Coupon
Indicates that this is a points redemption coupon group. When a coupon in the group is used, points will be deducted from the member's points balance.
Points Required
The number of points this coupon group uses. This number of points is deducted from the member's points balance when a coupon in this group is applied.
Barcode
Enter the UPC that matches the barcode printed on the coupons in the group. Scanning the barcode will automatically retrieve the coupon group.
Schedule
Enables you to schedule times when the price value of the coupons in the group change. See
'Percent Off' on the Coupon Tab, regarding applying different values.
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General Setup / Receipt Setup
Receipt Setup is where the header and footer of the establishment's receipts are set up.
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The legend identifies the different codes you can use on each line. Note that the code for Print
Logo (^G) requires that (1) the receipt printers are capable of retaining a graphic image and (2)
the print string of the graphic image has been applied within Printer Code Setup.
Receipt Header:
Contains the graphic indicators and text that appear at the top of the receipt.
Receipt Footer:
Contains the graphic indicators and text that appear at the bottom of the receipt.
Note:
This receipt setup is for the master receipt for the entire POS. You can override this receipt and set up a different receipt header/footer for specific stations in the Administrator /
Station Setup / Receipt Setup Tab.
Tip:
Receipts can be reprinted a certain number of times through the use of the
ReprintXReceipt
policy. Use the
ReprintWhatReceipt
policy to establish the type of receipt that the
ReprintXReceipt
policy governs (closed transactions, unclosed transactions, or both).
Another option for receipts is the ability to print receipt type labels on receipts. Use the
ReceiptTypeOnReceipt
policy to print the following receipt types on receipts:
<-TRAINING-> (Language ID: 204301)
This receipt, belonging to a training employee, prints after a payment has been finalized.
<-REFUND-> (Language ID: 204302)
This receipt prints after a negative value payment has been applied.
<-NO RECEIPT-> (Language ID: 204303)
This is a presentation receipt given to the customer before finalizing the order with a payment method.
<-COPY-> (Language ID: 204304)
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This is a copy of a normal receipt. If the
AllowPrintReceiptAfterPayment
policy is disabled, this label does not apply.
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General Setup / Receipt Setup / Layout
This tab enables you to create a layout for the global guest receipt.
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General Setup / Receipt Setup / Sort
This tab enables you to sort the guest receipt by Course, Printing Priority, Summary Group Report
Type or Seating Position. It is similar to the Network Printer Sort Order Tab—for more
information, see that topic.
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General Setup / Mealtime Setup
Mealtime Setup enables you to group hours of the day together into periods and therefore enables you to compare and gauge activities among each period. Each of these periods is a meal time. For example, you could define the Breakfast Mealtime as being 6:00am-11:00am. This will enable you to generate a mealtime report, providing you with information about sales revenue generated during the breakfast period.
Day of Week
Each day of the week is assigned a number within the database.
Name of Day
You define what day will be Day 1, Day 2, and so on, by entering the name of the day here. This is reflected in your reports.
Cell Titles
Each row (1:00, 2:00, 3:00...) represents an hour of the day. Each column (0-15, 15-30...) represents a 15 minute interval. For example, the cell in row 13:00 and column 30-45 represents
1:30pm-1:45pm.
Cell Contents
All cells are defaulted to Mealtime 1. This means that, by default, mealtime reports group all sales for the day into one period. Changing a cell to a 2, 3, 4, etc., distinguishes the sales activities during that time period from period 1. You can set up to 9 mealtimes per day and they can vary from day to day.
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General Setup / Pay In/Out Reasons
A pay-in is money put into a till outside of a conventional transaction. For example, someone may pay money into the till for a deposit or debt owed. A pay-out is money that is taken out of a till for something other than making change for customers. For example, the server may take money out of the till to pay for supplies or services.
Pay in/out reasons are used to categorize all pay-ins and pay-outs. When performing a pay-in or a pay-out, PixelPoint prompts you to select one of these reasons.
Description
The description of the reason.
Reference #
This field is for reporting purposes only. You can place a reference code, such as a general ledger account code, in this field.
Pay In / Pay Out
Checking either box causes this particular reason to appear in the front-end list of reasons for that pay type.
Open Cash Drawer
Checking this box causes the cash drawer to open when the reason is selected. If this box is unchecked, the cash drawer will not open when the reason is selected.
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General Setup / Billboard Message Setup
When you select [Billboard] on the Table Layout screen, it displays three windows, identifying the current Specials, Desserts and Sold Out items. But above these three windows is a billboard message window that can contain a message intended for all staff.
This setup screen,
Billboard Message Setup
, is where you program that message window.
You can use your mouse and keyboard to edit the text within this window. The new version will be applied to stations immediately.
The only exception is that, if a user is currently logged in when this message is saved, it will not appear until the user has logged out and then back in again.
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General Setup / Banner Message
A pole display unit displays transaction information on a small LCD or CRT window, enabling the customer to view the total and change due.
When the station is not in the middle of an order, the pole display will instead show a Banner
Message.
You can customize this banner message by editing the text on this window. For example, you might want to change it to help advertise your latest promotion or special.
To change the banner message, simply click on the white space on this screen and then type in and/or delete the text characters. Since the banner message is presented as a scrolling marquis, the first line will display followed by a blank space then the next line of text.
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General Setup / Weather Conditions
Weather conditions can be applied to the End of Day report to help explain revenue totals for outdoor dining sections, such as a patio. This screen is where you define the different types of weather conditions the establishment may possibly experience and adjust their weight value.
Description
The description of the weather condition; this displays in the Set Weather window at the frontend.
Weight (+/-)
A numeric value that explains the severity of the type of weather, and thus the amount it would affect the establishment's sales.
A negative value should be applied to poor weather and a positive value applied to good weather
(since, for outdoor patios, at least, poor weather decreases sales and good weather increases sales).
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General Setup / System Log
This screen enables you to audit all BackOffice activity. It logs all program changes and provides specific details about those changes.
You can control what activity is displayed on the right side of the screen by using the controls on the left.
You can filter the data by employee, database table, specific actions, and station number by using one or more of the drop-down boxes on the bottom-left of the screen. You can also choose to review actions from the current day, the last 30 days, last 60 days, or a different specified daterange, by selecting the respective blue button on the upper-left. Only actions that have occurred at least once will appear in the Actions filter list.
Tip:
With the
EnhancedSysLog
policy enabled and the
SecEventLog
policy set to Yes, the system log will be merged with security event logs.
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General Setup / Backup Now!
This menu option runs PixelPoint's Backup program, enabling you to perform backups of the database from right within BackOffice.
This version of the Backup program runs with the following options:
Backup Directory
The directory where you want the backup stored. Use the browse button […] to the right of this field to select an alternate path, or type it in the field itself. The path can be a local folder or a valid network path. Note that selecting a network path will slow down POS speed. Make sure you only do this when the system is not busy.
Database Validation Required
Validates the backup before saving it. The purpose of this is to check data integrity, making sure that the contents are undamaged and will be able to be used if you need to restore the database.
Though it is an extra step in the backup process, you should enable this as a precaution against making an unusable backup. If validation fails, the process will stops and a backup will not be made.
Compress Archives
Compresses the data in the backup in the form of a ZIP file. While this saves space, it takes a little longer to do the backup.
[Ok.]
Starts the backup running. It displays a number of separate windows showing the backup's progress.
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Other options are available if you run the Backup program from outside of BackOffice. See the
PixelPoint POS Installation Guide for more information.
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General Setup / Alert Manager
Runs a version of PixelPoint's Alert Manager, enabling you to configure POS alerts right from within BackOffice.
You can enable and program alerts by selecting [Add Alert Schedule].
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The Alert Manager also has a History tab which you can switch to see a list of the alerts that the program has sent out.
You can also filter this history list to make it more specific. For example, you may want to just see alerts from a particular schedule, or just a certain number of the most recent alerts.
See the PixelPoint POS Installation Guide for more information.
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This menu is used for configuring the dining area(s) in establishments that offer Table Service.
Options on this menu enable you to modify and set up the floor plan, floor sections, and individual tables. Each menu option is explained in its own section in this chapter. The menu options are:
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Table Setup / Table Section Setup
Many Table Service establishments divide their dining area into table sections (such as Smoking and Non-smoking areas). This tab enables you to set up and modify table sections, so you can quickly navigate to those sections on the Table Layout Screen at the front-end.
Section Description
The name of the table section. This description appears in the Sections window on the Table
Layout Screen. When on that screen, selecting this section title moves the display to that dining section.
Revenue Center
You can assign different dining sections to different revenue centers. This is reflected in your sales and operations reports.
Enforce Employee Lockout
Checking this box prevents other employees from accessing a table in this section if someone has opened a check on it. When unchecked, this allows multiple servers to access the check.
Enforce Rated Item Before Ordering
Used for sections with tables that are or have rated items (like pool tables). If checked, this ensures that tables within this section cannot accept a food or beverage order if a rated item
(rental) has not been ordered first.
Hide From Floor Layout
Removes this particular table section from the Sections window on the Table Layout Screen. This can be used, for example, to remove an outdoor patio during the winter season.
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Table Setup / Table Settings
This screen enables you to designate the section and number of seats, in addition to other details, for each table.
Click on any cell and apply your changes directly to the field. There is no limit to the number of tables you can have. However, certain number ranges have been set aside for specific applications. Table numbers 5,000-29,999 are reserved for tab cards and 30,000-32,000 are reserved for quick order table numbers.
Double-clicking on the 'Section Description' field presents a drop-down box with the various table
sections, which are set up in Table Section Setup. To remove a table from the list, click on the
table's record and select the minus (-) button.
'# of Customers' is the number of guests the table is regularly set for. 'Min:' is the minimum numbers of guests that can be seated at the table. 'Max:' is the number of guests that can possibly be seated at the table. 'Can Reserve' determines whether hosts and hostesses can book reservations at that particular table or not.
'Sales Type' is the default sales type for checks opened on the table. Tables are programmed by
default to use the station's default sales type, programmed on Station Setup's Station Options
Tab, but if you double-click in this 'Sales Type' column, you can use the drop-down box that
appears to pick a different default sales type for the table.
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Table Setup / Table Layout Setup
The Table Layout screen is a graphic representation of the dining area of the establishment. It is used to access to customer checks and employee-related functions.
Table Layout Setup enables you to create the floor layout portion of the Table Layout screen. You can add, remove, modify and position the various tables within the establishment, defining their size, shape and number. You can also draw objects such as walls, platforms and dividers to reflect the appearance of the establishment. Select File / Load Layout to make changes to an existing floor plan.
The File menu has an option entitled "Print Layout Section" that prints a paper copy of the selected floor section. This is particularly useful for establishments that use a manual system for seating customers. Selecting this option prompts you to select a floor section, which is then saved as a BMP and loaded in the Layout Print Editor. This editor enables you to perform many functions that modify the printout (such as labeling sections and adding colors to different parts). You can also access this editor by selecting
File / Open Print Editor
from the Table Layout Setup screen; you can open any saved BMP or JPG file after opening the editor in this way.
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The toolbar is used to apply tables and objects to the layout.
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Table Buttons
There are three table buttons: circle, square and diamond. Click-and-drag from any of these buttons onto the floor layout to create a table with that button's shape. After you release the mouse button, a numeric keypad will pop up, asking you to give the table a number. Each time you create a table after that, the system will automatically increase the number by one for you.
Of course, you can still change the number to whatever number you like.
Table Size Selections
You can standardize table sizes using the Regular, Medium and Large radio buttons. You can also, however, resize tables individually, but only when in Edit mode (refer to the Edit Button, below).
Object Pattern Buttons
These buttons enable you to apply a pattern to an object. Select an object in edit mode (refer to the Edit Button), then select the pattern you want to apply to it.
Object Buttons
There are four object buttons to the right of the pattern buttons; there is a rounded square, circle, square and straight line. To create an object, click on one of these, then click-and-drag on the layout area; the farther you drag, the larger the object will be.
Text Button: [Aa]
The text button, [Aa], enables you to add text to the floor layout. To add text, select this button and then click on the floor layout where you wish the text to go. Now type in the text. You can change the text size and font by selecting
Layout Settings / Layout Font
from the pull-down menus at the top of the screen. The font used for table numbers is the Medium font setting
specified within Station Setup, on the Fonts tab (See "Fonts Tab").
Edit Button
Selecting the Edit button puts you into edit mode. When in this mode, you can change the size, shape, color and pattern of any object. You can also resize tables, by clicking-and-dragging the top-left corner of the table.
Color Button
The Color button enables you to set the color of an object. The default color is blue. To change the default color of objects click on this color button and select a new color. To change the color of a particular object, select the color button when in Edit mode (refer to the Edit button, above).
Arrow Buttons
These buttons enable you to layer tables and objects. For example, say that you create an object that represents a rug. If you create it on an area that already has tables on it, the object will cover them. To fix this, select [Edit], the object, and then the down arrow. This will send the object (the rug) to the back, making the tables visible. The up arrow button brings the selected object to the front. The down arrow button sends the selected object to the back.
Snap To Grid Button
When selected, objects and tables are moved within a hidden 10 x 10 grid, and snap to positions along this grid. This means that the system will automatically move the object to the grid position
PixelPoint BackOffice | BackOffice Menus 230 it is closest to when you finish moving it. This option is useful in ensuring objects are aligned properly. When this button is not selected, the system will not adjust the position of objects at all when you move them, and you will be able to position them freely without being forced to the 10 x 10 grid.
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Table sections are created in Table Section Setup, but are defined here on the floor layout.
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Guide Lines
The horizontal and vertical lines on the layout screen are dimension guides; they help you to gauge the size of each dining section layout. You can adjust the area size of these guide lines by selecting
Layout Settings / Layout Resolution
from the top of the screen. You can set the guidelines for standard resolutions like 640x480, 800x600 or 1024x768, but you can also set them to a custom dimension or remove them from the layout screen. Guidelines never show up on the floor layout at the front end, whether you remove them from this screen or not.
Section Markers
After you have created the table layout and table sections, you need to indicate where each section is. Go to the middle of one of your sections and double-click. When the section marker window displays, select the desired dining section. At the front end, when you select the dining section from the list of sections on the Table Layout screen, the system will move the display to that particular area of the floor layout.
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Color
The default background color of the floor layout is white. You can change this by selecting
Layout
Settings / Floor Color
. This will display a color template, from which you can select a color.
Image
You can place a graphic image in the background to represent the layout of the establishment, texture of flooring or company logo. To do this:
1. Create or download the image. Make sure it is in JPG format and that the size matches (or closely matches) your layout dimensions.
2. Copy the file to the "\PixelPOS" folder.
3. Rename the image to "floorlayout.jpg".
The JPG image is separate from the floor layout file (which is an FLR file in the "\PixelPOS" folder). When you go into Table Layout Setup, the background JPG image appears automatically and can be seen underneath any FLR file. The floor file contains the layout of the tables and objects which lie over top of the JPG image. You can turn the background off by either renaming the JPG file or selecting
Layout Settings / Display Background
from the pull-down menu in Table
Layout Setup.
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You can work with multiple tables at the same time. To do this, you can tag them by holding the left CTRL key and clicking each of the tables you want to apply the change to. They will be highlighted as they are selected.
Right-click on one of the tables to display a table edit menu. You can select from any of the following options.
Table Info
Provides set up information for each table, starting with the table that has the lowest number in the group. It shows the table's number, section and seating capacity.
Change Table Number
Changes the selected table's table number. If multiple tables have been tagged, the change will be applied to the lowest table number only.
Change # of Seats
Changes the seating capacity of all selected tables. If you use this, all selected tables will have the same number of seats.
Change Table Type
Changes the selected tables' shape, shifting from circular to square to diamond (and then back to circular, etc.)
Change Table Section
Changes the floor section the selected tables belong to; selecting this displays a list of all of the table sections and enables you to select the one you want.
Change Sales Type
Changes the default sales type of checks that are started on the selected tables. You can use this to easily create, for example, Quick Service and Dine-IN sections on the same layout. Or, say you have an area where you process Take-Out orders, you can use this to change the sales type for those tables to 'Pick-Up'.
Align Left/Top Sides
These two options help you line up tables on the floor layout; you need to have more than one table selected for them to be effective. Align Left Sides moves selected tables to be verticallyaligned with the left-most table of the group; it moves the tables so all of the left sides are perfectly aligned. Align Top Sides does the same thing, but moves the selected tables so they are horizontally-aligned with the top-most table of the group.
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Table Setup / Table Drawing
This menu option displays a window that enables you to determine the overall style of the tables on the front-end Table Layout Screen.
[2D]
Draws tables with a flat, two-dimensional look, making them look as they did in versions earlier than 9.0.
[3D]
Draws tables with greater-detailed images, adding visual effects that give them the appearance of three dimensions.
[3D with shadow]
Draws tables with the same greater-detailed images as the [3D] option, but adds a shadow effect to them as well.
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Table Setup / Reservations
You can view, edit and accept dining reservations in BackOffice by selecting this option from the pull-down menus.
The Name window on the left of the screen shows all of the day's reservations. Selecting any one of them displays its details on the right. In the image above, the selected member is in a party of two, and has reserved table 25 in the Terrace section for 5:30pm on September 28 th
.
You can view the reservations for any other day by using either the arrow buttons or [Change
Date].
To Add a Reservation:
1. Select [Add Reservation]. The following screen displays.
The remaining steps follow the buttons on the image below.
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2. Select the year for the reservation by using the arrow keys.
3. Select the month.
4. Select the calendar day.
5. Select the time when the reservation will start. Select [AM] or [PM] to change from one to the other.
6. Select the number of guests who are expected.
7. Select the estimated duration of the reservation.
8. Select [Next]. A screen displays, listing all of the tables and prompting you to specify where the guest wants to dine.
The guest can request a specific dining section, table or group of tables. You can reserve an entire dining section or the entire restaurant for the guest, if necessary.
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9. Select a table or tables.
10.Select [Reserve].
11.Choose the member from the Member Screen when it displays. If the guest is not in the system already, create a new member record.
If a member has already been applied to this reservation, the member screen will not display. Proceed to step 13 if this is the case.
12.Select [Use Member] to finish the member selection process. The system returns you to the table list screen.
13.Select either [Next] or [OK]. If you select [Next], you can identify the reason for the reservation (such as an anniversary or birthday) and also add a comment.
To Edit a Reservation:
1. Select the reservation you wish to edit from the list on the left of the main Reservations screen.
2. Select [Remove Table].
3. Select [Edit] (or [Edit By Reference] if you know the reservation's reference number). The
Add Reservation screen displays, enabling you to change any of the reservation's details.
The reason for un-reserving the table first is to ensure that the selected tables are appropriate for the revised reservation. For example, if you reserved Table 3 for 6:00 and needed to move the reservation to 7:00, it may conflict with another reservation on Table 3. Or, if the number of customers changes from 4 people to 6 people, the 4-seat table originally selected would not be big enough for the new number of guests.
Note:
Licensing for PixelPoint's TableTime module is required for this function to work. Make sure you have checked "Use Reservations" in
Administrator / System Setup / System
tab.
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The content and options in the items on the Administrator menu are crucial for the programming of the PixelPoint system. Unlike with many other changes, for which you only need to log out before they take effect, changes you make here often do not take effect until you restart the system.
The options on the Administrator menu are:
Station Setup
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Administrator / System Setup
System Setup addresses programming that has to do with the overall operation of the system.
For example, it is here where you enter your company name and information and where you tell the system what taxes you want to apply to all of the orders. This chapter has many tabs, each of which is presented in its own section. They are organized as follows:
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Administrator / System Setup / System
The main focus of this tab is the opening of interfaces to various PixelPoint modules.
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Company:
The establishment's name. This field is used for reporting purposes.
Open 24 Hours:
Specifies whether the establishment ever closes for the day or whether it is open for 24 hours. This checkbox enables the establishment to do its "End of Day" while it is open for business. During End of Day, open tables are moved over to the next day and employees remain clocked-in.
Use Inventory Manager (StockBoy):
Checking this indicates that the PixelPoint (StockBoy)
Module is being used with the POS Software. Only use this function if you are running the
StockBoy agent in the background.
Use Authorization Manager:
Checking this indicates that the PixelPoint Authorization Manager
(Authorization Manager) module is being used. Only use this function if you are running the
Authorization Manager agent in the background.
Use Reservations:
Checking this indicates that the PixelPoint Reservation Module is being used with the POS software.
Ask For Daily Weather Conditions:
Causes a prompt for the day's weather conditions to display automatically when End of Day is run, ensuring that weather information is included in the
End of Day report.
Printers Have Dual Ply Paper:
Sets the system to only print charge slips once, since having dual-ply paper in the printer means that two copies will print at the same time. If this field is unchecked, the system will print a customer copy (without a signature line) and a store copy
(with a signature line).
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Num Stations:
The number of stations set up on the system. This number is used for reporting purposes.
Store No:
The store’s number. If this is the only location, keep this as "1". If the establishment is one of a chain of stores, change this to the appropriate number. This number is used for reporting purposes.
Disable Auto-Prompt For Member Coupons:
When a member is eligible for a coupon, the system will ask you if you wish to apply the coupon. Checking this field disables this auto-prompt.
Show Third Party Reference Field:
Reveals hidden fields at the bottom of BackOffice setup screens (shown below). These fields can be filled with text (including spaces and symbols) and are intended to help with interfacing with third party software.
When you uncheck 'Show Third Party Reference Field', the fields will be hidden once again.
However, the contents of those fields will remain in the system and can be revealed again at a later date.
Customer Display:
Some terminals have two displays: one used by the order taker and the other facing customers. This field specifies the Form Designer form to be used on secondary or customer displays throughout the establishment. This setting can be overridden for specific stations by assigning different forms in Station Setup. The image below shows the default customer display form as it appears at the front-end.
Screen Saver:
If you have specified a customer display form for the system (in the field above),
PixelPoint BackOffice | BackOffice Menus 242 you can use this field to specify a form that determines how customer displays appear when not in a transaction. If nothing is assigned here ('None Selected'), the customer display form will always be displayed, no matter whether terminals are in open transactions or not. The 'Screen
Saver' field only appears if a customer display is specified for the whole system.
Shift Rules:
The default shift rule for all employees in the system. Use the drop-down box to
are shift rules assigned to particular job positions (in "Job Position Setup") or to particular
employees (in "Employee Setup"), they will take precedence over the Shift Rules assigned here in
System Setup.
Auto End of Day System:
Determines whether the system should automatically attempt to perform End of Day. 'Auto-EOD time' is the time it should do so. If the establishment is not open for 24 hours, End of Day can be done at any time after the establishment has closed.
System Telephone Mask:
The format for all phone numbers entered into the system. The default format is (000)000-0000, which is common to North America and many countries worldwide. The default mask used for this format is "!\(000\)000-0000;0;_".
If your establishment is located in a region that does not use this format for telephone numbers, you can change this mask by changing the number of zeros and other characters.
For example, London, England phone numbers have this format: (000) 0000 0000. To change the mask for this, simply add a zero after the parentheses, remove the hyphen and replace it with a space. You should get "!\(000\)0000 0000;0;_".
Numbers in Shanghai have eight digits in them, with the format 0000 0000. To change the mask for this, remove everything in the parentheses, add a zero after the remaining backslash, remove the hyphen and add a space. You should get "!\0000 0000;0;_".
There are many different formats throughout the world, but PixelPoint's system telephone mask can be changed to fit any of them just by adding or removing characters in the way described above.
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Administrator / System Setup / Taxes
One of the most critical elements of the system is the application of taxes. This section looks at how to apply taxes in several different situations. Taxes themselves are programmed in the
System Taxes tab in Product Setup (which is found on the Administrator pull-down menu in
BackOffice) and are applied to report categories and products on their respective BackOffice setup screens.
The System Taxes tab enables you to set up all tax rates that are to be applied in the system.
The actual application of these taxes takes place in Report Category Setup and Product Setup.
However, it is here that you define the taxes and set their values.
You can set up five different taxes. Each one has a field for its description, its rate, and an accounting code. Also, rates can be set to apply to gratuity or not, on a case-by-case basis.
Tax "x" Desc.
The name or description of the tax. This will be displayed in many areas of the system. If this tax is applied to any ordering products, it will be displayed on the customer receipt when any of those products are ordered.
Tax "x" Rate
The rate this tax is applied at. The number entered here represents the percent (for example, "8"
= 8%).
Accounting Code
The tax's accounting code can be used with reports and accounting software packages. The code must be numeric in value. If your particular interface needs a format that is not recognized, you may need custom programming for this field.
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Least Common Unit
Specifies the least common unit of the base currency and determines how the system handles it
(for things such as rounding).
For example, countries that no longer use 1 cent coins (pennies) have their smallest denomination in 5 cent coins. The least common unit for installations in these countries would be
"5" (in contrast to installations in countries that do use 1 cent coins, where the least common unit would be "1"). If you need to program in a least common unit, first set the 'Cash' field; the value specified here tells the system to round cash transactions to this value.
Because it does not matter for charge transactions what kind of coins a country uses, set 'Charge' to "1"; this tells the system to round charge transactions to the nearest cent (resulting in no change to the transaction total).
Lastly, set 'Round Up' to "3"; this is a database code setting that tells the system to initiate rounding. For Least Common Unit to work properly, certain DLL files must be listed in the [DLLS] section of "Pixel32.ini" and be installed in the PixelPOS folder. The necessary DLLs are
CalcTransv81 or CalcTransVATv81. In addition, in Australia, "Australia=Y" must also be present in
"Pixel32.ini".
Note:
This function may not work with Quick Swipe, voice authorizations, split payments and future ordering.
VAT Environment
Value Added Tax (VAT) is a form of taxation in which everything is tax-inclusive. Check with your local tax laws to determine whether this is an acceptable configuration before you configure it. If checked, the system will treat the prices used throughout the system as including the taxes listed above. That is, the system will presume that the establishment is working in a VAT environment.
After enabling
VAT Environment
in BackOffice, make sure that no other VAT DLLs are called on in
Pixel32.ini:
1. Open the "Pixel32.ini" file.
2. Remove any "CALCTAX=" line that calls on a VAT DLL. For example, remove
"CALCTAX=DLLS/CALCTRANSVAT.DLL" but keep "CALCTAX=DLLS/CALCTRANS.DLL".
3. Save the file.
Tax-Inclusive Pricing
When you are given the menu(s) for an establishment, you may notice that the bar prices are round numbers (such as $5.00 for a bottle of beer, $30.00 for a bottle of wine, etc.). This suggests that the prices are to be considered tax-inclusive (meaning the tax is included in the price) and is typical of most establishments that serve alcohol.
To change a product from "Price + Tax" to "Price including Tax", go into the Advanced Tab in
Product Setup
and apply a "1" to the 'Feature Code' field. PixelPoint will take the taxes programmed into the system into account and will internally calculate the product's price so that
"price + tax" matches the price you have entered on the main Product Setup tab.
Regional Tax Laws
Some countries and regions may require special programming to accommodate their particular tax laws. PixelPoint has developed special tax DLLs that you can apply to the [DLLS] section of
"Pixel32.ini" in order to program regional taxes.
For example, if you look in the "\PixelPOS\DLLs" folder, you will see that there are such files for
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Australia, Ohio and Ontario. If you are installing a PixelPoint system in any of these regions, make sure you change the CALCTAX line in "Pixel32.ini" from "CALTRANS.DLL" to the appropriate DLL file. This will take into account all of the elements of that region's tax laws.
If you know that the state or country you are installing in has particular tax laws that may require a special DLL (aside from those in the DLLS folder), contact PixelPoint Support to see if such a
DLL is available for download.
Note:
If your regional tax laws need functionality beyond what is defined on this screen, this can be done by using a custom DLL applied within "Pixel32.ini".
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Administrator / System Setup / Company Info
This tab contains address and contact information for the establishment.
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The information contained here is applied in two other areas. The first is member billing, so that the establishment's mailing information is included on the invoice. The second area is mapping routes for delivery drivers. The driver map application needs a starting point in order to assemble directions to the delivery destination. It pulls that information from here.
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Administrator / System Setup / POS Reports
This tab focuses on the application of reports to various front-end operations.
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Employee Cash Out Report:
The report to be used when an employee cashes out. By selecting the folder icon, you can choose different reports to run; hold the CTRL key to select more than one. The default report was specially designed for employee cash outs and it is recommended that you use it.
End of Day Batch Reports:
The report(s) to be applied to the End of Day process. [Add
Reports] enables you to include additional reports.
Note:
You can only use 40-column reports for the Employee Cash-Out and End of the Day report. 40-column reports start with "SQLPOS" in the file name. The browse window for selecting the reports automatically filters the appropriate reports for you.
Employee Clockout Report:
The report(s) to be used when an employee clocks out.
Reports Table:
At the front-end, located within the Manager Functions menu, is a Sales Function sub-menu that enables you to get quick views of sales-related reports. This table enables you to specify what reports will be available for quick viewing. The reports here are 80 column reports.
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Administrator / System Setup / Preset Payment
This tab has to do with the management of money with respect to preset payments, pay-ins and pay-outs, and tender balancing.
Auto Apply Preset Payment
When checked, this tells the system to presume that preset payments are cash. For example, if this is checked, and a server placing an order selects the 100 preset payment button on the Finish
Screen, PixelPoint will assume a customer has given the server a $100 cash bill. If unchecked, it will accept $100 as payment, but will ask you to select the method of payment (such as a foreign currency) instead.
Preset Payment 1-6
Each of these fields that has a value makes a custom function button appear on the front-end
Finish Screen. Each field represents a fixed amount of currency. For example, say the total of a check is $86.53 and the customer gives you a $100 bill. Rather than selecting three separate buttons, [1] [0] [0], on the keypad, you can simply select the [100] button on the Finish screen
(see the image below). When you select the method of payment, the system will then calculate and display the appropriate change.
You can apply up to six preset payment values. If a field is left blank, the button will not appear on the Finish Screen. In the image below, there are four preset payment buttons.
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Allow Pay Ins/Pay Outs
Determines whether you can process pay-ins and pay-outs at the front end. If checked, [Pay In] and [Pay Out] will be present on the Your Settings screen.
Tender Balancing
You can apply tender balancing in one of two ways. If you select the 'Balance On Cashout' option, the tender balance screen will be incorporated into the Employee Cash Out process. When you select [Cash Out] at the front end, the tender balance screen (shown below) will appear and prompt you to enter values for each applicable method of payment.
If you select the 'Balance On End of Day' option, the tender balance function will take place as part of the End of Day process. In this case, you can access the tender balance screen by selecting [Tender Balance] on the Sales Functions sub-menu of the Manager Functions Menu at the front-end. The totals entered there, however, are for the entire establishment, not just one employee. For more information about Tender Balancing, see the PixelPoint User's Guide.
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Administrator / System Setup / Orders
The Orders tab addresses three areas: future ordering, line prefixes on kitchen prints, and gratuities.
Entering values into the three fields in this section activates the future ordering function. For example, if a call comes in for a pick up order, the customer can indicate when they would like to pick it up. Future orders can extend beyond the current day without interfering with the End of
Day process. Future orders only apply to member transactions; customers who place future orders are entered into the system as members.
Order will be processed this number of minutes before scheduled time
The lead time you need in order to prepare the order. In the example shown above, the order will print in the kitchen 30 minutes before the scheduled time. For example, say an order is to be picked up at 6:00. The order will print in the kitchen at 5:30, so there is 30 minutes to prepare the order before the customer arrives.
Order must be scheduled at least this many hours into the future
How much of a lead time you need to process a future order. In the example shown above, the future order must be at least two hours from now.
Order can be scheduled no more than this many hours into the future
The maximum number of hours ahead you want to permit a future order to be placed. In the example shown above, you can place one up to 48 hours in advance. This means, for example, that customers cannot place orders they want to receive in three days time.
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You can apply courses to your ordering process and have the characters in this field show up on kitchen prints. If your system is set as in the example image above, every line containing an appetizer will begin with an A. You can use numbers, symbols and words as prefixes. It is recommended, however, that you keep the prefix short, as line space is limited on remote prints.
Use the drop-down box to change from one course to another, and type in text to set the prefix in the 'Prefix' field. You can also select [...] to type in a new name for each course.
Automatically applies set gratuity amount to guest checks. Default receipts will print with an indication that the total amount either includes the suggested tip or the enforced tip, depending on whether or not
Enforce Gratuity Amount When Closing Check
is selected.
Auto Gratuity Charge
The size of the gratuity. For example, "13.5" means that the gratuity will equal 13.5% of the net total.
When # of Customers >=
This is one of two criteria that control when you want the auto gratuity to apply. The gratuity will be applied when the number of guests dining at the table is greater than or equal to this number.
So, in the example image above, the auto gratuity will be applied when there are 8 or more people seated at the table.
When Amount of Check >=
This is the second of the two criteria. The gratuity will be applied when the amount of the guest check is greater than or equal to this number. So, in the example image, the auto gratuity will be applied when the total cost of the items on the check exceeds or is equal to $100.
Note:
The auto gratuity applies when the check matches either criterion. If you want only one criterion to apply, set the other to an unattainable number. For example, if you only want
'When Amount of Check' to apply, set the number of customers to "999".
Some local laws permit an establishment to force the customer to pay the total including gratuity.
Establishments in some locations can only offer it as a "suggestion". This field determines whether the 'Amount Owing' field in the Finish Screen includes the gratuity or not. If checked, the amount will include the gratuity and the check will not settle for less than the amount including tip. If unchecked, you can close the check for the amount excluding tip.
Refer to the System Setup section of this manual for further information.
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Tip:
The
ChargeGratuityHandling
policy offers additional options regarding the manner that gratuity gets saved to transactions.
Member points in PixelPoint POS can be issued based on the particular product sold, or by the gross or net total on the bill. When they are issued by gross or net total, points can be either rounded down to the nearest amount, or rounded up when the
Round Points
option is enabled and the total is at least midway to the next nearest amount. Point amounts that are issued by product are set in Product Setup.
Tip:
To prevent users from cashing in the points that they just earned from the current check towards a discount, modify the
AllowCurrentTransactionPoints
policy.
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Administrator / System Setup / Defaults
This tab is generally only used for troubleshooting purposes, if some programming that should not be changed has been changed. Note that these fields are already programmed for you when you first run PixelPoint POS. Those programming the database for the first time may find these options useful, but careful attention should be paid to the way in which they are used.
Default Split Comment Product is
The product that PixelPoint POS uses to print the labels for splits ("Split 1 of 2", for example). You can select any product with a 'Manual Keyboard' product type, but the actual content of the label is determined in the language table of the database or the "NewLanguage.txt" file your system is using. By default, the product here is "Default Message", which is a product that comes preprogrammed in the database. If you want to change the label for each "split", you must modify the entry in the language table of the database.
Default Seating Position is
A product PixelPoint POS uses for seat labels. The product here should be one with a "Seating
Position" product type (like the default product, "Default Seat"). If you want to create a seating position product, follow the steps below.
To program seats:
2. Create a product with a 'Seating Position' product type.
3. Name the product according to what you want each seating position to be called.
"Seat", or "Guest", for example.
4. Add the seating position product to an order page in Menu Setup.
A useful option for seating positions is feature code 105, which automatically orders items in the amount equal to the number of customers as soon as you open a check.
With this done, your remote prints that use seats will include identifiers such as 'Seat 1', 'Seat 2'
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Default Coupon (OnFinish Check Plugin) is
An OnFinish Check Plugin DLL may be programmed to use a particular coupon or the default one.
The default one is selected here. Refer to the OnFinish Check Plugin Interface document for more information regarding this feature and its use.
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Administrator / System Setup / Collaboration
The collaboration tab enables you to apply intranet functionality to your PixelPoint system.
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When set up, users can log into a corporate intranet site from within the BackOffice screen. From here, managers can manage and share schedules, documents and messages (among many other things), and so collaborate with each other on various tasks and projects.
To Set up an Intranet:
1. Enter the intranet URL. The address should be something like "clientname.website.com". You can enter the URL by copying and pasting from a web browser.
2. Check the 'Auto Connect' and 'Auto Logon' boxes if you want the intranet to open automatically when authorized users log on.
Checking only 'Auto Connect' connects users to the intranet site, but does not log them in.
Checking neither box means that users will have to both manually connect and log-in to the intranet site.
3. Go to the Advanced tab in Employee Setup (See here).
4. Open the records of employees you want to have access to the intranet.
5. Click the checkbox for 'Web Access'.
Depending on the intranet service, you may have to ensure the record has an email address.
6. Select [Set Password] and apply one.
7. Log out.
8. Log back into BackOffice as one of the employees whose record you just updated, to ensure that the intranet has been configured properly. The setup screen may appear similar to the one shown below.
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Note:
If the server PC has Internet access, you can apply any web site URL to the collaboration field and browse from there. You will not have access, however, to browser functions like [Home], [Back] or an address field.
You can also set up a BackOffice wallpaper image by using the collaboration tab. Instead of having an intranet site as the 'Collaboration URL Address', you can simply refer to a local JPG file
(for example, "C:\Image.jpg"). As with setting up an intranet, you need to edit employee records to enable 'Web Access'. In addition, on the Collaboration tab, 'Auto Connect' must be checked.
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Administrator / System Setup / Email Setup
Several PixelPoint applications are capable of sending emails to staff and customers. Use this tab to configure email service functionality within the POS system.
In this tab, there are three sub-tabs - Overview, Employee Schedule, and Confirmation Agent.
Overview:
An overview, which allows you to select which function(s) you wish to interact with.
Employee Schedule:
A tab for configuring employee emailing of work schedules.
Confirmation Agent:
A tab for emailing order confirmations.
The content in the subject and body fields on each of the sub-tabs serves as a template for email the system sends. Make sure you set up settings in accordance with your establishment’s mail server settings.
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Administrator / System Setup / Advanced
This is where the global OnFinish Check Plugin DLL that is to be used across all stations is set.
Use the [Browse] button to locate the DLL and then save changes.
To set the interface plugin on a per-station basis, use the Advanced tab in Station Setup.
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Administrator / System Setup / Security
This tab in System Setup provides options governing password security, and configures PixelPoint
POS to store authorization data using file-based methods for PCI PA-DSS compliance.
To temporarily store authorization data outside the PixelPoint database in order to adhere to PCI
PA-DSS requirements, select the
File Based Authorizations
option.
Several options are available to increase employee password security. They are:
Number of days password expires:
Determines how many days the same password can be used for before a change is required.
Minimum password character length:
required within the password.
Determines the minimum number of characters
Number of password entry retries:
The number of failed login attempts allowed before the employee is locked out and their password must be reset.
Number of history passwords use:
The number of password changes before an old password may be reused.
Allow Alphanumeric passwords:
Switches to an alphanumeric keyboard at login instead of numeric keypad. This is necessary if employee passwords contain alphanumeric characters and a physical keyboard is not available.
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Select
Enable Strong Employee Passwords
to make these password options available. Doing so
will enable additional password options in Employee Setup (see "Employee Setup>Advanced
Tab") and also prompt employees to enter their password (instead of swipe #) at login.
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Administrator / Station Setup
Station Setup controls the programming of each individual station. It is here where you tell the system things like what menu each station should use and which printers they should print to.
Each setting you change has an effect on one station only. You can switch from the settings of one station to the next by using the Navigation Bar (See here). Station Setup has five tabs, each of which is presented individually below:
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Administrator / Station Setup / Station Options
The main focus of the station options tab has to do with operational configuration of the station.
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Station #
Each station is assigned a number. You can move from one station to another by using the left and right arrow buttons on the navigation bar. Though 20 stations are created by default, you can add far more. To add another station, select the [+] button in the navigation bar. There is virtually no limit to the number of stations you can create. To remove a station, make the record inactive by unchecking the 'Is Active?' box.
Description
The station's description or name. Each station is labeled as Station 1, Station 2 and so on by default. While these descriptions should be sufficient for most any application, you can change them if you want.
Auto Logout In Seconds
Should a server forget to log out of the station and leave it on the table layout, the next server could accidentally open a new table under the previous user. To help prevent this from happening, you can program the station to automatically log out (if the screen remains untouched) after the number of seconds defined in this field.
Menu
You can program multiple menus into the system (such as a bar menu, a floor menu, or menus involving different revenue centers). This field enables you to identify which menu this particular station should use. For example, Station 1 may use the Bar Menu and Station 2 may use the
Dining Room Menu (because they are each situated in those areas). The order screens on each would look different and may contain different items simply because each station is using a different menu.
Finish Form
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The form that determines how the front-end Finish screen appears; you can program a different
Finish screen form for each and every station. Forms are created in Form Designer.
Question form
The form that determines how Forced Questions appear on this station; you can program stations
to display Forced Questions differently by using this field and forms created in Form Designer.
Floor File
The floor layout this station uses. You can program multiple table layouts into the system and assign these to the various stations using this field. For example, say that Station 1 is on the first floor and Station 2 is on the second floor. You would want the table layout screen for each to look different, so that each station shows the dining sections in its respective area.
Customer Display
Some terminals have two displays: one used by the order taker and the other facing customers.
This field specifies the form to be used on this station's secondary or customer display. Forms
assigned here will override the system default specified on System Setup's System Tab. Customer
display forms are listed as 'Other' forms in Form Designer (See "Other Forms").
Screen Saver
If you have specified a customer display form (in the field above), you can use this field to specify a form that determines how the customer display appears when not in a transaction. If nothing is assigned here ('None Selected'), the customer display form will always be displayed, no matter whether the station is in an open transaction or not. This field only appears if a customer display is specified for the station.
Keyboard Form
The form this station should use for the keyboard screen that displays when users select
[Keyboard] or otherwise enter into an editable text field (such as on the Member Screen).
Keyboard forms are listed as 'Other' forms in Form Designer (See "Other Forms").
Floor Zoom %
The dining areas on the table layout screen can vary greatly in size, depending on the application.
A small dining section may only need to cover 10 tables, while a banquet area may include over
100 tables. In the banquet case, you can program the default zoom scale for each station so the
Table Layout Screen displays a much wider dining area. The default scale is set to 100.
Decreasing the zoom scale will zoom out from the floor area. Increasing the scale will zoom in closer.
Always Print Receipt On Close
This checkbox sets the station to automatically print the receipt when you close the check. If it is unchecked, the user will have to use [Print Receipt] in order to generate the receipt.
Tip:
suppress the printing of receipts for non-authorized payment methods by enabling the
SuppressReceiptOnNoAuthPayment
policy.
Station Has A Magnetic Card Reader Attached
Checking this box removes [Manual Login] from the log-in screen, making a magnetic swipe card the only way to access the station. If this box is unchecked, you can use both manual entry numbers and swipe cards.
Print Type of Sale On Orders
This checkbox controls whether the system prints the sales type on remote prints. For example, it would be important to kitchen staff to know whether the order is dine-in or take-out; that would determine whether they serve it on a plate or in a container. So you may want to check this box
PixelPoint BackOffice | BackOffice Menus 264 for stations that print orders to the kitchen. If this box is unchecked, the sales type will not appear on remote prints.
Default Sales Type
Each station has a default sales type that is specified in this drop-down box. If a station is situated at the take-out counter, you would want the default sales type to be take-out. If it is situated on the dining floor, you would want it set to dine-in. The sales type can be changed using
[Sales Type], but having this default setting programmed appropriately prevents the server from having to change the sales type for every order that is different from orders on another station.
Revenue Center
You can assign stations to specific revenue centers. This can then be reflected in your reports, enabling you to see sales by revenue centers (which would cover a group of stations) as well as by individual stations.
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Administrator / Station Setup / Printer Ports
Once you have defined your printer channels (See "Printer Channel Setup") and programmed all
network printers (See "Network Printer Setup"), you need to ask questions like, "If I want to print
something from this station, where do I want it to print?" It is on this tab that you specify those printing destinations.
1. Printer Channels
This is the list of the printer channels you have programmed into PixelPoint. What appears here
represents what you have put in Printer Channel Setup.
2. Network Printers
Each drop-down box contains a list of all of the network printers programmed into PixelPoint
(Specified in Network Printer Setup). Match up the printer channel to the desired printer for the
current station. In the example shown above, Station 1's drink orders (the Bar channel) will print to the bar printer attached to Station 2 (Bar2).
Note:
The print requirements for each station may vary. Each station's printing requirements must be treated as unique when you program them.
3. Advanced Options
Notice that the values of these fields are all 1. 1 refers to the first printer channel (being Local).
When set in this way, each of these settings will print on the local channel. If you ever want to change one or more of these to print elsewhere, you do so by changing the value of these fields.
So, for instance, in the example image above, the 'Receipt Printer' setting is set to 1, meaning
PixelPoint BackOffice | BackOffice Menus 266 that receipts will print at the printer programmed to channel #1 (which in this case is the Local printer). If you were to change this setting to 6, then whenever you print a receipt from Station
1, the receipt would print at the printer programmed to channel #6, being the Salad Printer (the sixth one down).
Drawer #X:
You can program up to three cash drawers per station. These settings identify which printer each drawer will print to when activation of that drawer is needed.
Receipt Printer:
The printer this station will print receipts to.
Charge Slip Printer:
The printer this station will print charge slips to.
Report Printer:
The printer this station will print reports (such as Cash Outs) to.
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Administrator / Station Setup / Fonts
This tab enables you to change the type and size of font used on each station. You can set different stations to use different types and sizes of fonts.
System Font
Used for navigational buttons, information boxes, table numbers and report information.
Medium Size Font
Used for floor sections, modifier prompts and payment types.
Large Size Font
Used for all other areas of the POS, except for items that are automatically-scaled (see below).
Auto-Font Sizing
Auto-Font Sizing is a feature built into PixelPoint POS. Its effect is that fonts for items that display in a list on the front-end, such as methods of payments and system interface selections, adapt to the display configuration of the system; text will get bigger or smaller, depending on the display settings.
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Administrator / Station Setup / Advanced
This tab contains advanced-level settings for the station.
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Station Price Level
This field enables you to set price levels by station. For example, Station 1 may be set to use
Price Level A whereas Station 2 would use Price Level B. If left at the default setting of 'Use
Schedule Pricing', the stations will default to Price Level A, unless another price level has been
specified in the report category's schedule (See "Report Category Setup"). This drop-box also has
options that set the station to use price levels assigned to member groups or sales types ('Use
Member Group' and 'Use SalesType Pricing', respectively). See "Sales Type Setup" and "Member
Group Setup" for more information.
Warehouse Depletion
Each station is assigned to a warehouse from which it will deplete stock. If the station uses inventory that exists in other warehouses (such as for a food and beverage order when the station is assigned to a beverage-only warehouse), the depletion will show as a shortage on the
assigned warehouse and an overage at the actual warehouse. See "Station Depletion By
Warehouse" for more information.
Quick Order Table Num
If a quick order check is saved at this station, the order has a special table number assigned to it.
That table number is defined here, and must be between 30001 and 32000. When you use [Save
Check], the order will be saved to the table number identified in this field; only stations that have that same table number programmed into their 'Quick Order Table Num' field will be able to retrieve the order by using [Get Check]. This is commonly done in Bar Tab and Drive-Thru applications where you want to limit saved checks to a restricted group of stations, preventing other stations from seeing and retrieving them.
Print Receipt Reminder Message
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The content of this field displays on the screen as a bulletin whenever a receipt is printed.
Employees will not get a bulletin message if this field is blank.
Kiosk Employee
The employee who will be credited with sales ordered on this kiosk station. This is mostly used for reporting purposes. Create an employee record with general server (Wait Staff Normal) security settings, name it something generic like "Kiosk Employee", and apply it to this field.
OnFinish Check Plugin
The OnFinish Check Plugin chosen here applies to a particular station. Global plugins can be set in
BackOffice System Setup in the Advanced tab. Refer to the OnFinish Check Plugin Interface document for more information regarding this feature and its use.
Play Animation on Main Screen
If checked, the default flash animation plays on the login screen. If unchecked, a stationary
PixelPoint logo appears on the login screen instead.
Disable Save/Get Check Function
If checked, this removes [Save Check] from the quick order screen. Because of this, [Get Check] becomes unavailable too.
Disable Floor Zoom IN/OUT Buttons
If checked, this removes [Zoom In] and [Zoom Out] from the Table Layout screen.
Tax Inclusive Pricing When Feature Code =1
This enables tax-inclusive pricing for the station. Any item containing Feature Code 1 and ordered from this station will have tax included in the price. For example, say Station 1 has this field checked and Station 2 does not. You order a beer for $4 at Station 1, and the price is $4 including tax. If I ordered that same beer from Station 2, the price would be $4 plus tax. (This is assuming that the 'Feature Code' field in the beer item's product record has a "1" in it.)
Start Quick Order Mode in Transaction View
If checked, anyone in quick order mode who logs into this screen will be presented with the transaction view screen. If unchecked, those users will be presented with a blank check. The transaction view screen is shown below.
Show Quick Order Summary by Default
This field works in conjunction with the 'Start Quick Order Mode In Transaction View' field. If checked, the summary screen displays on the Transaction View screen by default. Using this, a
Quick Service user can easily retrieve either a saved check or generate a new check. The image below shows the upper part of a Transaction View screen when this checkbox is not checked; the summary window does not display—instead, multiple checks display alongside each other.
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Disable Transaction View in Floor Layout
If checked, this removes [Transaction View] from the Table Layout screen.
Disable Auto-Gratuity
If auto-gratuity has been programmed at the establishment (See "Orders Tab"), this option
enables you to apply it selectively to individual stations. This works well in situations where, for example, you do not want auto-gratuity to apply to a station that manages take-out orders.
Sale Auth (No PreAuth)
If you are using Authorization Manager, this enables you to set the station's credit authorizations for immediate, rather than pre-authorized, credit settlement. If immediate settlement is enabled, charge tipping is not needed, and the charge is settled right away. This is usually applied to stations that are used for Take Out orders and Retail transactions.
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Administrator / Station Setup / User Definable
This tab allows user definable fields (such as unique station identifiers, for example) to be created and printed on receipts.
Note:
This tab is only visible when the
ShowStationCustomFields
policy is configured to make it visible.
Customize
Use the [Customize] button to open the custom field setup.
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To create a new field:
:
1. Select [Add]
2. Enter a name for the field and choose a data type.
3. Select [Save].
If creating a custom field of type "Enumerated", you will also need to add possible values in the
Possible Values section.
To edit an existing field, choose one from the Available Custom Fields list and modify the name, data type, and possible values (if applicable) for it.
Select [OK] to return to the User Definable tab in Station Setup and use the [Edit] button to associate a value with the defined field(s).
To show these fields on a receipt, add "&user_stn_field_" followed by the field name and
"&user_stn_value_" followed by the field value in the desired location. Make sure to surround names and values with quotation marks if there are spaces in them. For example:
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Administrator / Station Setup / Receipt Setup
This tab enables you to change the header and footer on each station's receipts.
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By default, stations use the receipts set up in General Setup / Receipt Setup (See "Receipt
enabled through policies.
When you check the 'Custom Receipt' box, the screen displays the header and footer windows and enables you to modify them. The header information prints at the top of the customer receipt and the footer information prints after the check total at the bottom of the receipt.
The special characters listed in the legend on the left of the screen can be applied to the header and footer as well. Note that the Red Print feature will only work if the printer attached to the station has red ink in it.
Note also that the Print Logo feature will only work if the designated printer has the ability to print a graphic image. In addition, you must first have the print string for the image entered into the
Print Logo field located in Printer Code Setup. Only then can you use the ^G feature. It is
suggested that you leave the graphic image left-justified. Centering it may affect the appearance of the image.
The custom receipt screen should only be used if stations need different headers and footers
(such as in an establishment with multiple revenue centers). As mentioned, the main receipt
header and footer setup is found in General Setup / Receipt Setup (See here).
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This tab enables you to have a separate receipt layout for this station. See the "Receipt Setup
Layout Tab" for the system-wide receipt layout.
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Administrator / Revenue Center Setup
A revenue center is a business that operates within a larger business (and is sometimes referred to as a profit center). For example, a hotel may contain a restaurant, a lounge and a retail shop.
Though all three businesses reside in the one establishment, they are each run independently and each may have completely different POS requirements.
This setup screen enables you to create these revenue centers and program the system to accommodate the different menus, screens and methods of operation for each one. When you create a new revenue center, you will be able to apply stations, menus and employees to it. You
do this on each of these components' respective setup screens—on Station Setup's Station
Options Tab, in Multi Menu Setup, and on Employee Setup's Employee Info Tab.
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Administrator / Sales Type Setup
PixelPoint easily manages multiple sales types. Several of the most common sales types have been programmed by default. They are: Dine-in, Pick-up, Delivery, Catering, Drive-Thru and
Quick Service.
Note:
Try to avoid making changes to the sales types that are already programmed. If you need to change the programming, it is recommended that you set the originals as inactive and create new ones.
Sales Type Description
The sales type's name or description. It can be up to 30 characters in length.
Sales Type Price Level
This field enables you to set price levels by sales type. For example, you may want the price of a sandwich to vary based on the type of sale (Say, $5 for Pick-Up orders, but $6 for Dine-In orders). The default setting for this field is 'Use Schedule Pricing', which means the system uses whatever price level has been programmed elsewhere. The other options (Force Price A through
J) enable you to assign one of the price levels to this sales type and so override the schedule.
Sale Auth (No Pre-Auth)
You can set each sales type to have either pre-authorized or immediately-settled credit authorization. If this box is checked, all credit transactions with this sales type will settle immediately, without pre-authorization.
Print Member Information
If checked, information about the member assigned to the current check will print on the guest check when this sales type is used.
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Enforce Member
Prevents users from settling checks with this sales type if there is no member assigned to the transaction; brings users to the member screen after they select [Apply Payment], if there is no member assigned. The Member Screen will have a red 'Member Selection is Required!' message at the top of it.
Auto Order Item
If checked, the system will automatically add a specified product to every check opened with this sales type. For example, for orders with a Take Out sales type, you could program the system to automatically order a condiment package or promotional item. If you check this box, a [Select] button appears. Select the button and then choose the item to be automatically ordered.
Delivery Mode
Specifies how orders with this sales type are to be received by the customer.
Dine-In:
All orders with this sales type will be served to the customer, who will be dining onlocation.
Delivery:
All orders with this sales type will be delivered to an address specified by the customer; these orders will show up on the Delivery Screen and drivers will be able to pick these orders for delivery.
Pickup:
All orders with this sales type will be picked up and taken elsewhere by the customer. They will show up on the pickup tab and drivers will not be able to access them.
Tax Exempt
The right-most part of the screen has a checkbox for each tax programmed on the system. You can exempt transactions with this sales type from a particular tax by unchecking the appropriate tax-exempt box.
Print Receipt Location
The printer channel that receipts for transactions with this sales type print on. Select the printer icon next to this field to change the channel.
[Load Image]
Enables you to load an image to represent this sales type on order screens.
[Clear]
Removes the loaded image.
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Administrator / POS Functions Setup
This application enables you to modify the contents of the various function menus used at the front-end.
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You can move the buttons around by clicking-and-dragging them. To remove a button, click-anddrag it to the trash can icon at the top of the screen. To add a function, select it from the
"Available menu functions" list and drag it to an empty button space.
Show
This field enables you to switch from one function menu to another. The example above shows the Manager Functions menu, but you can use this drop-down box to modify any other menu, such as the Employee Functions menu or Sales Functions menu. Buttons with a green down-arrow contain sub-menus, which can also be accessed by using the Show drop-down box. Buttons that have a red "exe" at the bottom are applications run from a separate executable program.
Show All
Checking this box lists all of the functions you can add to this particular menu, not just those that are unused. Functions that have a blue circle next to them are unused; those that have a red circle next to them are already on a menu.
BackOffice
One of the selections in the [Show] field is called Back Office. Selecting this will present an empty grid from which you can right-click on a button to create a new button which links to an external application (see below).
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Selecting [Run Program], you can browse and apply the executable program and apply a security level for running this function. Once completed and saved, right-click on the BackOffice task bar and the new entry will appear in the "Programs" category. Click-and-drag to apply it to the task bar.
A word of caution though, make sure you do not place it on the far right position (where Exit
Setup appears). This may affect back office performance.
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Administrator / Payment Method Setup
This is where each payment method is configured. The first method (Cash) should always refer to the local base currency (that is, one for which the exchange rate is 1:1).
Description
Name of the payment method.
Is Currency
Indicates whether the payment method is currency or credit.
Exchange Rate
The value of one dollar of the currency in terms of the base currency. This is used for foreign currencies. For example, if the base currency is US Dollars, the exchange rate for a Canadian
Dollar may be something like "0.95", whereas the exchange rate for a Euro may be more like
"1.46".
# of Decimals
Some national currencies do not use decimal places and some may use more than the default of two decimal places. This field enables you to stipulate how many decimal places this payment method uses.
Select
Each payment method must be set for one of the following Authorization Types.
No Authorization:
The payment method does not need any authorization. For example,
Cash never requires authorization.
Member/VIP Auth.:
The payment method is authorized by being entered on a Member or
VIP Card.
Credit Card Auth.:
The payment method is authorized as a Credit Card and needs to have a
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Front Desk Auth.:
The payment method needs authorization from the Front Desk
(commonly needed, for example, in Hotels/Motels).
Debit Card:
The payment method is authorized as a Debit Card and needs to have a card swiped and pin number entered.
Custom:
The payment method needs custom written authorization.
Gift Card (third party):
The payment method needs authorization from a third-party gift card system.
External Authorization:
The payment method is authorized by another third-party device.
PixelPoint Authorization Manager is needed for all authorization types except 'No Authorization',
'Gift Card' and 'External Authorization'.
Min. Security Required
The job position with the smallest amount of security-clearance that can accept and process this type of payment.
% Emp Tip Surcharge
Normally the bank charges a transaction fee (surcharge) for each credit card transaction. The surcharge is a percentage of the total amount including the tip. Entering a value into this field enables you to deduct the tip portion of the surcharge from the server's charge-tip amount. For example, say the charge tip is $10 and that the bank's surcharge fee on the tip is 3%. Entering
"3" into this field ensures that the employee gets $9.70 of the tip and that the remaining $0.30 is kept by the establishment to cover the bank surcharge for processing that tip.
Payment Options
Options in this box enable you to further customize the payment method.
Sale Auth (No PreAuth)
If checked, charge transactions will be settled immediately, rather than being pre-authorized. No charge tipping is needed when charge transactions are not pre-authorized.
Disable Cash Drawer Opening
Prevents the cash drawer from opening when this payment method is tendered. This is usually applied to credit transactions in establishments where charge slips are placed in a slot underneath the drawer insert.
Allow Retip
Some credit card verifications systems are unable to process tips more than once. If working with such a system, you can prevent employees from applying the tip more than once by checking this box.
Force Tender Settlement
Checking this box requires totals for this payment method to be entered during the Tender
Balance process.
Show Calculated Tender Amt
Determines whether the amount the system has calculated for this payment method is displayed during Tender Balance (and so 'Force Tender Settlement' must also be checked in order for this to apply). If unchecked, the system's calculations will not be visible; this is called a blind tender balance.
Is Bank Deposit Item (non-EFT)
Used to specify whether this payment method is money that you can deposit into a bank. Check this box if it is, uncheck it if it is not.
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Ask For Cashback
Enables the user at the front-end to provide the customer with
cashback
, if the customer wants it. A message box appears when this payment method is applied on the front-end Order Screen, enabling users to choose whether cashback is performed or not. If unchecked, this message box does not appear, and users at the front-end cannot give cashback for any transaction using this payment method. Note that not all payment processors support cashback; check with PixelPoint
Support for payment DLLs for certified processors.
Card Prefixes
The starting digits in this method of payment. Only enter values here if all card numbers for this payment method begin the same way. Having values entered here enables the system to recognize the card type by reading the first few numbers in the card. As examples, Visa
®
cards always start with a 4, and MasterCard
®
cards start with 50, 51, 52, 53, or 54. Internal member
Pixel cards begin with 99 by default but can be changed using the
MemberSwipe
policy.
[Load Image]
Enables you to load an image to represent this payment method on finish forms.
[Clear]
Removes the loaded image.
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Administrator / Payment Method Setup / Advanced
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Accounting Code
A number you can use to represent this Payment Method when interfacing with accounting software.
Tip Accounting Code
A number that represents tips added with this Payment Method when interfacing with accounting software.
Custom DLL
If a custom DLL is needed for this Payment Method, you specify it here. Select [Browse] to locate the DLL. It is likely in the "\PixelPOS\DLLS" folder.
Cash Change Processing
Three options are available for change handling. The default (shown above) treats change in the normal fashion. Other options allow for the house to keep the change, and for remaining balances on gift cards to be returned in cash after the payment has been validated.
Print Customer Authorization Slip with Transaction Receipt
Prints an authorization slip along with the transaction receipt. Also available is an option to reprint the authorization slip with each transaction receipt reprint.
Min and Max Value Fields
The minimum and maximum values set here dictate in what amount gift cards may be issued/ reloaded in by the Gift Card Wizard.
Always Print on Receipt
Checking this box sets receipts to include the amount due in this Payment Method. For example, if the establishment accepts a foreign currency, you may want receipts to include the amount due
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Payment Method's record.
Do Not Ask for Swipe
If checked, PixelPoint does not ask for a card swipe when this Payment Method is selected; instead, a keypad appears, enabling you to enter a number. This feature is designed for payment methods that work with third-party products that have an agent that prompts for the card swipe instead.
Do Not Ask for Expiry Date
If checked, PixelPoint does not ask for a card expiry date when this Payment Method is selected.
Ask for CVV on Manual Entry
If checked, a CVV key pad will appear in the POS after manually entering a credit card number
(and expiration date if so configured) for credit card types that have this feature enabled. With this option enabled, CVV information will be sent to the payment processor along with the credit card number and expiration date. Note that some payment processors will not use CVV in their approval process.
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Administrator / Payment Method Setup / Payment Denominations
This tab enables you to specify any bills and coin that may be used with this method of payment.
This technically applies to currencies only, but you can also use it to track vouchers or coupons of various denominations, if you have configured them as payment methods.
In the example below, Cash has been broken down into bill denominations ranging from $5 to
$50. Smaller change has been grouped together under the general description of Coin. To create a denomination, select [Add].
Has Denominations
Checking this box activates the other fields on the screen. This instructs the system to use denominations on cash out.
Denomination
The numeric value of the denomination.
Description
The written description or name of the denomination.
Type
Specifies whether the denomination is a paper bank note (bill) or coin.
PAR Level
The ideal amount of this denomination you want to bring your stock up to when you replenish it
each with a starting float containing four $20 bills, then you would want your par level for the $20 denomination to be 20 (being 4 bills x 5 tills).
Re-Order
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The lowest amount of this denomination you want to have before you replenish your stock; the amount which, when the establishment falls below it, indicates that it is time to get more.
Entered By
The 'Par Level' and 'Re-Order' values can be taken as a 'Number of items' or as a total "Amount".
'Number of items' refers to the quantity of actual bills or coins, whereas 'Amount (Currency)' refers to the currency value of all of the bills added together. In the example shown in the image above, "20" in the 'Par Level' field represents twenty $20 bills, since the 'Number of items' option is selected. If you changed 'Entered By' to 'Amount (Currency)', then the "20" would represent an accumulated total value of $20 (being one $20 bill). The equivalent 'Amount (Currency)' value to
20 'Number of items' for the $20 denomination would be 400 (that is, 20 items x 20 dollars each).
[Set Inactive]
Sets the denomination as inactive. If an inactive denomination is selected on this screen, this button's label is [Set Active] and selecting it changes the denomination's status back to active.
[Save]
Saves the programming of the selected denomination.
[Cancel]
Abandons any unsaved changes.
[Move Up] / [Move Dn]
Enable you to set the order that the denominations appear in.
Setup for payment denominations is also accessible through Cash Management, which you can access by selecting
Manager / Payment Denominations
from the pull-down menu.
For more information, see "Cash Management".
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Administrator / Printer Channel Setup
This screen enables you to create and modify the system's Printer Channels. Before creating
Printer Channels, make sure you have read "Determining Printer Channels". The first printer
channel must always be "Local". The reason for this is that Advanced Option printing uses the
need to use all 9 print channels. Use only those that you need.
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Administrator / Printer Code Setup
This screen enables you to set Printer Codes for each type of printer that you may be using. The system already comes with several different printer types programmed with their default settings and codes.
You can leave the printer settings at the manufacturer's specifications or you can customize the codes to better suit your requirements. You can locate many of these codes either within the printer's manual or the manufacturer's web site.
Note:
Printer codes must be numbers separated by commas.
Print Description:
The printer's name or description.
Printer Start Job Code:
Tells the printer to start a print job.
Cut Code if Applicable:
Tells the printer to cut the paper after printing.
Open Drawer #X:
Sends signals through the printer to cash drawers, telling one of them to open. You can attach up to 3 cash drawers per station.
Normal Print:
Codes that generate normal-sized text.
Turn Red Print On/Off:
Codes that activate and deactivate printing text in red (for printers with black/red ink ribbons).
Turn Wide Print On/Off:
Codes that activate and deactivate wide-text printing (such as title lines and remote printing).
Prefix on Modifiers:
Codes that indent lines for modifiers.
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End Job:
Codes that indicate when a print job has completed.
Print Barcode:
Applies a printed barcode of the transaction number (not available on all models of printers).
Print Logo:
The print string of an image saved within the printer that is to be used as the logo on receipts. The printer must have the ability to retain a graphic image in order to use this function.
See "Receipt Setup" for more information about printing logos.
# of Char/Normal:
The maximum number of normal-sized characters that can be printed on a single line.
# of Char/Wide Mode:
The maximum number of wide-sized characters that can be printed on a single line.
Lines Between Jobs:
The number of blank lines the printer should put between print jobs.
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Administrator / Network Printer Setup
This is where you program the system (network) printers. You must program a network printer into PixelPoint for every physical printer on the system. For example, if there are five printers attached to the POS system, you must have five printers programmed into PixelPoint.
Note:
Do not edit or remove the ‘No Printer’ record. It is necessary for deactivating print settings and making changes to the printing system.
Network Printer Setup has four tabs:
This section concludes with a subsection about printing using printers programmed through
Windows
®
. It is called "Windows Printing".
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Administrator / Network Printer Setup / General
This tab contains basic information about the printer, such as its name, type and how it is connected to the system.
Network Printer Name
Each network printer should be given a unique name. The name should describe its primary function plus the station it is tied into. If a printer is being used for both local printing and remote printing, the remote printing it does would be its primary function. For example, if the printer is used to generate bar orders, its primary function would be Bar. If wired into Station 2, the name should be Bar2.
Printer Description
The network printer name is sufficient for this in most cases, but you can change this description to better differentiate one printer from another. The description appears with the name when
assigning printers to station printer channels (See Station Setup's "Printer Ports Tab").
Printer Type
The type of printer being set up. The list of available types is generated from the records defined
in "Printer Code Setup". If your printer is not listed, you can create a record for it through the
Connect to Station #
The station number the printer is physically connected to.
On Port
The port on the station that the printer is connected to. The drop-down box displays all possible ports.
Timeout in Seconds
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How much time (in seconds) the system will wait for the printer to respond to a print command before displaying an error message. Serial port printers should be set for about 40 seconds and parallel port printers for about 15 seconds.
Consolidate On Orders
If checked, any remote prints this printer prints will have a consolidated items section (provided
there are items that have been programmed for print consolidation). See "Print Consolidation" for
more information about print consolidation.
Auto Redirect Print to
The printer that orders sent to this printer should be redirected to if this printer goes down.
Auto Cancel Redirect
If checked, the system will automatically cancel the redirection when the printer comes back online.
Broadcast Redirect Message
If checked, PixelPoint will automatically broadcast a message to all stations whenever a printer goes down and the system starts to redirect print jobs sent to it.
Broadcast Error Message
If checked, PixelPoint will automatically broadcast a message to all stations when a printer has an error.
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Administrator / Network Printer Setup / Print Filter
This tab is used to filter remote prints by sales type. It is used in situations where you want a printer to only generate orders with certain sale types.
For example, say you have two printers in the kitchen. One is for Dine-in orders and one is for
Take-out orders. You could program the station to print to both printers. Then go to the Print
Filter tab for each printer and identify which orders you want to be filtered out. The Dine-In printer would filter out Take-Out orders. The Take-Out printer would filter out Dine-In orders.
The window on the left displays all of the sales types programmed into PixelPoint. Select the sales type you want to filter out and then select [Add]. This moves it to the window on the right, which contains a list of all those sales types that will not print. [Remove] moves the filtered sales type back into the allowable list, setting the printer to print orders with that sales type. [Remove All] moves all sales types to the left window, setting the printer to print all orders.
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Administrator / Network Printer Setup / Sort Order
This tab enables you to program remote prints; content on remote prints can be grouped and sorted by one of four orders. If there is nothing in the 'Sort Order' window, the remote print will show items in the order they were entered.
Course
If course sorting has been applied within Product Setup (See "Product Setup Tab"), this option
groups and sorts your remote prints in order of courses. That is, appetizers will print first and will be followed by main course items, which will then be followed by desserts.
Seating
If you have seating positions programmed on the system, this option groups and sorts your remote prints by seat number. For example, Seat 1's order will print first, Seat 2's order will print next, and so on.
Report Category Printing Priority
This sorts your remote prints by the report categories of the various items. For example, all pasta dishes would be grouped together, as would beef dishes, chicken dishes, desserts, and so on. You can determine the order in which report categories print by assigning each report category a
printing priority number in Report Category Setup.
Product Printing Priority
You can define your own order of printing by using Print Priority (specified within Product Setup
(See "Product Setup Tab")). For example, you may want all combos to be printed first, single
burgers to be printed next, and so on. After you have specified the print priority number for each product, select this option here in Network Printers Setup to have remote prints print in order of priority.
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Note:
You can combine sort orders. The first one selected (showing at the top of the Sort
Order list) is the primary order. However, you can have secondary sorts under that. For example, you could sort by Course as well as Seating Position. In this case, the kitchen print would show each course and within each course section would be orders grouped for each seat.
Split Options Section
This section, at the bottom of the screen, becomes active when there is at least one sort order in the 'Sort Order' window. It always applies to the primary (first on the list) sort order. For example, if Course is the primary sort order, the window will be labeled 'Split Course', and the option selected will apply between each course. If Seat is the primary sort order, the window will be labeled 'Split Seat' and the option selected will apply between each seat. The four options are:
Do Not Split
No splitting will separate primary orders. The contents of the remote print will not be divided—the appropriate primary order titles will print together.
Use Dividing Line
A line will print between each primary order. For example, the remote print would present Seat 1, followed by its contents. Then a line would print, and then the remote print would present Seat 2, followed by its contents.
Use Separate Job
Each part of the primary order criteria will be on a completely separate print. For example, an order slip would print for Seat 1, then an order slip would print for Seat 2, and so on.
Separate Job For Each Item
Every ordered item will have its own separate print. For example, an order slip for the Chicken
Soup at Seat 1 would print, then an order slip for the Salad at Seat 2 would print and so on. This is often used in situations where order contents are handed to a variety of staff to prepare.
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Administrator / Network Printer Setup / Custom Chit
This tab enables you to program a custom order chit for this network printer to use.
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To program a custom order chit for the network printer, enable 'Use Custom Chit' and type the formatting for the chit into the text box. See the PixelPoint POS Installation Guide for detailed information about how to program and write custom chits.
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PixelPoint works in conjunction with Windows
®
network printing and USB printing. PixelPoint
looks to the list of Windows printers before accepting settings assigned within Network Printer
Setup; if there is a printer plugged in by USB, and which matches the name of a printer
programmed in Network Printers Setup, PixelPoint will use the Windows printer. If that Windows printer is removed or renamed, PixelPoint will then use the settings defined within Network
Printers Setup.
To set this up, program the printer as you normally would (following other sections in this guide).
The one thing that is different for programming this printer is that you must program it for an unused port. Assigning the printer to the station is still important, since the routing of print jobs is still managed through PixelPoint.
Note:
Setting up printers in this way is recommended for local receipt printers only. Also, it should only be used when circumstances prevent direct port printing.
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Administrator / Policy Setup
This menu option displays a setup screen that enables you to modify all of the major Pixel32 options without having to leave the program and modify the "Pixel32.ini" file itself. Each option in
Policy Setup has preset values and a description explaining what it does.
Selecting one of the folder icons in the left window pane expands the application category to display all of its associated INI command options. Highlighting a command displays that command’s options, description and value fields in the right part of the screen. You can change the current value setting by using the 'New Value' drop-down box, and you can specify whether you want this new value to apply to all stations or just the current station’s record by selecting from the 'Applies To' drop-down box.
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Administrator / Form Designer
Form Designer is an extremely powerful design tool that enables the programmer to create and modify custom Finish screens, Order screens, Forced Question screens, Kiosk screens and other screens, such as customer display screens for dual-screen station terminals. Form Designer differs from Order Templates (used before v9.0) in that it applies to forms other than just the order template. It is significantly more versatile in the functionality it can provide and is much more graphic-oriented as well.
Given Form Designer's versatility and high functionality, this part of the guide is complex and has many sections of its own. It is organized as follows:
Glossary of Component Toolbar Icons
Glossary of Component Inspector Fields
When you select
Form Designer
from the Administrator menu, the system displays the following screen, which lists all of the different forms currently in the system. They are displayed by category—Finish Form, Order Form, Question Form, Kiosk and Other. Selecting a template title and then selecting [Open] displays the Form Designer screen with that template loaded.
Begin by selecting the template panel for the type of template you want to create. This is
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Form, an "ORD" extension if you select Order Form, "QST" if you select Question Form, "KIK" if you select Kiosk, and "OTH" if you select Other.
Now select [New]. A window asking for a template title displays. Type in a name and select [OK].
The new title will be added to the list of templates. At this point, the form record has been created but no file (template) has been attached to it. Select the new title and click [Open]. A message like the one below displays.
Select [Yes]. A window displays, showing all files with an extension matching the form type you selected (.fin, .ord, .qst, .kik, .oth). If the template was created on another computer and then copied to the local hard drive, this is how you would apply it. After you select the file, click [OK] to open it. The Form Designer screen will display with the template loaded.
If the template was last saved in an earlier version of the program, there may be settings
(properties) that are not on the local system; this results in an error message.
If this should occur, select [Yes] or [All] to continue loading—the form template will keep all original components. Make sure that you re-save the form; this prevents the error messages from displaying when the form is opened again.
Rather than creating the form name and then applying a file, you can also select a form panel and then click [Open From File]. This displays the file browser, enabling you to select a template file.
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The Form Designer screen has three basic sections. The first is the Component Toolbar. This contains icons for each component that can be applied or edited on the form.
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The second section is the Component Inspector. This is a window containing the settings of the selected screen component. The contents of the Component Inspector vary with the selected component.
Each field displayed in the Component Inspector has to do with an element of the component. For example, the "BtnWidth" field contains the setting that determines the width of the buttons in the element. Changing this setting's value alters the width of all associated buttons.
The third section of the Form Designer screen is the Form Display. This contains the actual components as they appear on the given form. Everything here — the grids, buttons, etc. — is considered a component. When you select any one of them, the contents of the Component
Inspector change to display all of the configuration settings associated with that item.
An overview of each of the main kinds of forms you can design in Form Designer is given in the sub-sections below. They are:
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Finish Forms are used as front-end Finish screens. Form Designer can handle many Finish Forms, so you can assign different Finish Forms to individual stations.
This screen can be completely rearranged to suit your needs. For example, the quick-close buttons (including [Next $] (which rounds the tendered amount up to the next full dollar value)) can be reprogrammed to any value. The payment method buttons can be adjusted in size and color and can include an image of that tender. You can add or remove function buttons like [Void
Item], [No Tax], [Divide By] and [Toggle Style] (which is the Sales Type button). The dotted gray background can be programmed with any solid color, a gradient transition from one color to another, or a graphic image. The icons that appear in the item list are part of the display and will
not appear on the front-end. See the Glossary of Component Toolbar Icons for an explanation of
each one.
The Finish Form is applied in Station Setup.
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Order Forms are used as front-end Order screens. Form Designer can handle many Finish Forms, so you can assign different Order Forms to individual stations.
The default forms have the three order grids (Product, Modifier Page and Order Page) along with the white area on the left (known as the Item List), the panel containing "Net Total" and "Final
Total", and several function buttons.
You can change both the appearance and function of any of these components. The number of rows and columns contained in any grid can be changed easily, as can the buttons' color, size, font and appearance. Additional function buttons can be added to the template and the existing ones can be reprogrammed to perform different functions. The dotted gray background can be programmed with any solid color, a gradient transition from one color to another, or a graphic image. The icons that appear in the item list are part of the display and will not appear on the
front-end. See the Glossary of Component Toolbar Icons for an explanation of each one.
To apply an order form to a menu, simply specify it in Multi Menu Setup.
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Question Forms are used as front-end Forced Question screens. Form Designer can handle many
Question Forms, so you can assign different Question Forms to individual stations.
When forced questions display, they can be presented on a form screen designed specifically for them. The possible answers are displayed in the Question Grid (shown as three rows of gray buttons in the image above). As you select answers to the forced question, they display in the
Answer Box located in the lower left area of the screen. The white window on the right is the Item
List, which contains the list of ordered items on the check.
Though the number of rows, columns and button sizes can be adjusted within the Question Grid, you may still need to have more answers than can fit on the screen at one time. The default
Question form has function buttons for displaying more choices and toggling back and forth between them.
The dotted gray background can be programmed with any solid color, a gradient transition from one color to another, or a graphic image. The two icons that appear at the top of the form are
part of the display and will not appear on the front-end. See the Glossary of Component Toolbar
Icons for an explanation of each one.
The Question Form is applied on the Station Options Tab in Station Setup. Note that if "Question
Forms" is set to "Use Default", forced questions will display as programmed within conventional
BackOffice programming (without the aid of Form Designer).
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A kiosk is a self-service point-of-sale station. Since the customer is also the person using the POS system, the screens must be designed to easily navigate the user through the ordering process without any training.
Designing a kiosk system is considerably different from designing a conventional POS ordering system in that every possible screen must be carefully designed and linked to associated screens.
For example, a kiosk may need separate screens for order pages, products, modifiers and forced questions. These must have user-friendly graphics and possibly verbal instruction (in the form of sound files) to help guide the customer through the order-taking process.
For more information about Kiosk forms and about programming kiosks, see the PixelPoint POS
Installation Guide.
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Other Forms include all forms other than Finish, Order, Question and Kiosk forms.
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The default forms under Other are used specifically on dual-display terminals; these forms are
Customer Displays and Screen Savers.
The Customer Display form shows the customer the contents of their transaction. Along with the list of ordered items, this form could include an image of the selected item and a description of how it is made. It should also include the Amount Due field, to show the customer the current check total. As an added touch, the Customer Display screen could include a flash video showing the company logo or a company commercial.
This display can be programmed to change to a Screen Saver when not in a transaction. The
Screen Saver form can have generic information such as a flash video or an Internet browser displaying news, weather, or sports information.
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The Customer Display and Screen Saver screens for individual stations are programmed on
Station Setup
The 'Screen Saver' field displays if a "Customer Display" is assigned. Note that these screens only apply to dual-screen stations. They will also display on PCs that have multiple monitors, however.
These screens can also be programmed for all stations on System Setup's System Tab. Screens
applied to individual stations in Station Setup override the screens applied here.
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Keyboard forms act like computer keyboards and enable users to input text using the touch screen. These forms are customizable, just like other front-end screens. You can add function buttons to them if you like. One feature that is especially useful for Keyboard forms is the Lookup function. This function enables users to select a single button and enter a whole word as text, instead of having to 'type' each letter of the word one at a time. For example, you could program a "Cities" Lookup button that contains a list of the most common cities serviced by the establishment. When a user wants to type in the name of a city, they just need to select the appropriate city from the list of cities, instead of having to type the whole name out using the touch-screen keyboard keys.
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This section explains how to use Form Designer to design the many different kinds of forms discussed in earlier sections. It discusses things like how to create different function buttons, roll panels and images, and has sections on how to enhance each of these in order to make full use of
Form Designer's capabilities. This section is organized as follows:
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When adapting a form template, make sure that its dimensions match the resolution used on the stations. In the example below, the template is set for an 800x600 resolution.
The horizontal dimension matches up exactly with the screen or monitor width, because the form occupies that entire area (in the example above, the form goes right to 800 pixels). The vertical dimension, however, must take into account the form title bar (see below on the left). This means that the form template takes up more pixels on the vertical dimension, making it appear larger than 600 (see below on the right).
The best way to make sure the form has the proper dimensions is to select the Form Style icon.
This presents the form "Height" and "Width" fields in the Component Inspector. Set these to the dimensions of the screen. It will take the Windows® title bar into account.
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The background of any form can be set to a solid color, a gradient, or a graphic image. The following shows how to change the background's appearance. By default, the background is set as a vertical transition from blue to white.
To change this, select the
[Form Style]
icon on the Component Toolbar and place it on the Form
Display. Then select the icon in the Form Display; this shows the Form Style settings in the
Component Inspector.
The settings indicate that the background is a gradient going from blue to white. Select the fields
'ColorFrom' and 'ColorTo' to change the transition colors.
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'GradientType' determines the direction of the color transition; it can be set to Vertical or
Horizontal. The above image is set to "gtHorizontal"; it changes from left to right.
'Picture' applies a JPG image as background wallpaper.
You can use the setting in 'BackGround' to Center, Stretch or Tile the background picture.
The image below shows the "bgTile" setting.
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The image below shows the "bgCenter" setting.
The image below shows the "bgStretch" setting.
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If the value of 'ShowBackGround' is "False", neither a gradient nor a picture will be visible at the front-end (whether they are programmed or not), resulting in a blank, white background.
If you want another solid color as the background, make sure that 'ShowBackGround' is set to
"False" and then click on the background in the Form Display to change the Component Inspector settings. Select "Color" to change the background from white to any other color.
In this example, it has been changed to Yellow.
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To create a function button, start by selecting the [Function] component button from the
Component Toolbar.
Click-and-drag on the screen to create a generic button. The contents of the Component
Inspector window will change to the settings for the function button.
Select the 'FunctionType' field and click on the drop-down box. In this example, the payment function "ftPayment" was chosen. Now select the 'FunctionName' field.
When you select the drop-down box, the field options will all be methods of payment. This is because of the "ftPayment" Function Type selected above. Select which payment method you want this button to be for. In this example, "CASH" has been selected; this automatically changes the caption on the button and displays the Cash icon, as seen in the image.
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You can change a function button in many ways. This section shows how some of the Component
Inspector settings can change a function button's appearance.
Button Layout
Changes the position of the image in relation to the button's text. For example, "pbsImageLeft" puts the image to the left of the text.
Color
Changes the color of the button. For example, "clYellow" colors the button yellow.
BevelWidth
Enhances the button's bevel, giving it an appearance of three dimensions. For example, increasing the 'BevelWidth' of "2" in the image above to "8" gives the image below.
Caption
Changes the default text. For example, you could change the default word "CASH" to "MONEY".
You must also set 'CustomCaption' to "True" in order for this to work.
Font
Contains numerous sub-settings to do with text lettering. (Click on the plus sign icon next to the field name to expand the sub-settings.) For example, the text in the image below was made by changing 'Color' to Navy Blue, increasing 'Size' to "16" and enabling "fsBold" within "Style".
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Push
Determines how depressed the button looks when it is selected. Below, the image on the left has a setting of "2" while the one on the right has a setting of "12".
Show Caption
Applies or removes caption text from the button.
Text Options
Contains numerous sub-settings. (Click on the plus sign icon next to the field name to expand the sub-settings.) For example, applying 'TextStyle' with the value "tsShadow" makes the text appear with shadows.
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The Component Toolbar has icons for four different grids. They are (in order from left to right)
[Order Page], [Product], [Modifier Page], [Question] and [Combo].
To create a grid, select one of the four icons from the Component Toolbar (1). Now click-and-drag where you want the grid to be (2). The contents of the Component Inspector will change to settings that control the grid (3). Repeat these steps for any other grids you want to have on the form. Once you have created all of your grids, you need to associate them with each other.
Select the order page grid. Now select 'ProductGrid' in the Component Inspector and choose the product grid that will be associated with that order page grid. This way, when a user selects an order page at the front-end, the contents of the product grid change accordingly.
Next, select the product grid. Now select 'ModifierGrid' in the Component Inspector and choose the modifier grid that will be associated with that product grid. This way, when a user selects a product at the front-end, the contents of the modifier grid change accordingly.
Finally, select the modifier grid. Select 'ProductGrid' in the Component Inspector and choose the product grid that will be associated with that modifier grid. This way, when a user selects a modifier page at the front-end, the contents of the product grid change accordingly.
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You can change a grid in many ways. This section shows how some of the Component Inspector fields can change a grid's appearance. This section uses an order page grid as an example, but the fields discussed here affect all kinds of grids in the same way.
To ensure that the Order Page buttons use the settings defined in Form Designer, make sure that
"Use Grid Settings" is checked in Order Page Setup. This overrides any alignment, color and font
settings defined for that order page button in Order Page Setup. For product grids, you would
instead make sure that this box is checked on Product Setup's Product Setup Tab.
Say, for example, that the image below represents how your Order Page appears at the frontend.
Button Gap
Places a space between each button in the grid. For example, changing this setting to "2" causes the grid to appear as in the front-end image below.
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Font
Contains a number of sub-settings that determine the font face, size and style of lettering applied to the button text. For example, changing the value of "fsItalic" (in "Style") to "True" causes the text to be italicized, as in the front-end image below.
Text Align
Sets the alignment of the text on all buttons in the grid. For example, to center text both horizontally and vertically, select "gbaMiddleCenter".
Transparent
Setting this to "True" removes the background color of the grid, showing only active buttons.
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UseGridSettings
Activates all settings applied in the Component Inspector.
To change the buttons to graphic images, select the [PNG Image List] icon on the Component
Toolbar (See the "Glossary of Component Toolbar Icons"). Apply the icon to the form display
area. Double-click this icon and add the button images (in PNG format) by selecting files on your local hard drive. You can create your own button images using any drawing program that saves files in a PNG format.
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Note the index number associated with each image in the list.
ImageDownIndex
The index number for the image list file that is used when the button is pressed.
ImageNormalIndex
The index number for the image list file that is normally used for the button.
ButtonStyle
Applies the image selections to the buttons.
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A few more minor changes to the font color and grid size make the buttons appear as below; they are now finished. In the preview of the order screen below, [Seafood] has been pressed, and so shows the image defined in the "ImageDownIndex" field.
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A roll panel is a panel that rolls out or expands to reveal buttons within it. Anything from images to function buttons to order grids can be placed in a roll panel, thus enabling you to make optimal use of every bit of space on a display screen.
To create a roll panel, begin by selecting the roll panel icon on the Component Toolbar. If you then click on the Form Display, Form Designer will create a roll panel. Use the blue handles to resize it. The Component Inspector will display the settings for the panel.
Rolled
Can be set to "True" (rolled out) or "False" (rolled up).
Roll Type
Enables you to set the nature of the roll out. Drop settings instantly expand the panel, whereas
Roll settings show a transition from rolled up to rolled out.
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Use the 'Rolled' field to roll the panel up again. Place the rolled up panel in the desired position then roll it out again. Adjust the panel to the desired size, making sure it fits on the screen in both a rolled up and a rolled down position.
Caption
Enables you to change the name of the panel. Remember that this panel functions as a button, so give it an appropriate label.
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Unroll the panel and place something on it. For example, you could put the order page grid there.
You may need to reposition the contents and adjust the panel size to get the effect you want.
Leave some room at the top to keep it clear of content when rolled up. The caption should be the only thing displaying when the panel is rolled up. Right-click the panel to set the roll-up and rolldown sizes. You can also use
Roll It!
to toggle between the rolled up and rolled out views.
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The following shows how some of the Component Inspector fields can affect a roll panel’s appearance and function.
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BevelInner
Enhances the appearance of the rolled up panel, giving it the appearance of a three dimensional button.
Color
Changes the button's color.
AutoRollup
Automatically rolls up the panel when a button on it is selected. Note, however, that this setting must be programmed for the content in the panel (like the Order Page grid in the example below), not in the settings for the panel itself.
A roll panel can also be associated with a function button so it will roll out when that button is selected. When striving for continuity of appearance, this is a better method than using the roll panel by itself.
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To set this up, create the function button and the roll panel. Within the function button settings, set 'PixRollPanel' to the name of the roll panel to be affected, and set 'AutoRollUp' to "Yes".
When run, the function button will roll the associated roll panel down. It is critical that
'AutoRollUp' be activated, since this is the panel's only way of rolling up. The panel will now roll up when something is selected within it.
You can test the function by selecting the [Run] icon in the Component Toolbar or simply by right-clicking the function button and selecting Roll It!.
If, however, you want the panel to remain open after selecting something, you need to have a separate button that you can use when you do want to close it. Create another function button inside the rolled out panel. Set 'AutoRollUp' to "Yes" and label it something like "Close". This will ensure that the panel has a means of closing on demand.
In this example, the function button [Payments...] opens a roll panel. On that panel, [Close...] enables the user to close the roll panel on demand.
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The most commonly used non-button image is perhaps your establishment's logo, though the use of non-button images is certainly not limited to that. To apply an image to a form, select the
[Image] icon in the Component Toolbar.
Note:
Form Designer uses PNG (Portable Network Graphic) images.
Click-and-drag on the Form Display where you want the image to be; an outlined window appears where you selected.
Picture
Loads the image to be applied. When first loaded, the image is presented in its original size, regardless of the size of the image window. Notice that in the example image above the picture is too large for the window; the rest of the word "PixelPoint" is cut off.
AutoSize
Resizes the window to match the dimensions of the image.
Stretch
Resizes the image to match the dimensions of the window. This fills the window completely, but may distort the image in doing so.
Proportional
Resizes the image to match the dimensions of the window, but maintains the image's aspect ratio.
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Combining components can result in an enhanced display. This section discusses how to combine a panel and an image, and discusses Component Inspector settings used in enhancing images generally.
In the image above, the Component Inspector shows that the panel has 'BevelOuter' and
'BevelInner' both set to "bvRaised". In addition, 'BevelWidth' has been set to "8", making the bevel thick and giving the panel the appearance of three dimensions.
Make a panel and give it a bevel. Now place an image on it. Select the panel again and set
'AutoSize' to "True". This resizes any component placed on the panel. It this case, it should resize your image to fit on the panel. Note that it incorporates the bevel—the image does not cover any of the edges you gave the panel.
Make further adjustments to the size of the image as you see fit—you may want to set
'Proportional' or 'Stretch' to "True". Select the [Run] icon on the Component Toolbar to see how it will look at the front-end. The image below shows how an example appears on the Run screen.
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Make sure you remove the contents of 'Name' before finishing the form (note how you can see the label in the image above). You can make other changes now too. For example, you could change 'Color' to change the panel's color.
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A button list is a group of associated buttons that are combined into a single component. This makes them much easier to manage, in that any changes applied to one button will apply to all of the buttons in the list. To create a button list, begin by selecting the [Button List] icon on the
Component Toolbar (See the "Glossary of Component Toolbar Icons"). Click-and-drag on the
Form Display to create the list window.
Function Type
Determines the type of list. "fltPayment" populates the list with method of payment buttons.
"fltSalesType" populates it with sales type buttons. When you select either of these, the buttons will be sized to fit the window as best as possible. You may want to resize the window for a better fit.
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Changing many other Component Inspector fields affects the way a button list looks and works.
Some of these are discussed below.
Align
Positions and resizes the button list to a specified area of the form. In the image below, the button list is assigned to the top of the screen; Form Designer has resized the list to occupy the entire top of the form.
ButtonAllowUp
Determines how the button reacts when pressed. If set to "False", the button remains depressed.
If set to "True", the button pops back up after being selected.
ButtonFocusedColor
Sets the color the button is when pressed. The default is "clWhite". In the image below, it has been changed to "clRed".
ButtonFocusedFontColor
Sets the color of the font when the button is pressed. The default is "clBlue". In the image below, it has been changed to "clPurple".
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ButtonImage
Determines whether the button image is visible or not. Setting "bVisible" to "False" removes the image from view.
ButtonLayout
Sets the location of the image with respect to the text.
ButtonOffset
Enables detailed positioning of both text and image with respect to the center of the button.
ButtonOptions
Contains general button settings. For example, setting "boButtonFace" to "False" removes the bevel and border.
ButtonText
Contains basic text settings for the button's text. For example, setting "tVisible" to "False" removes the text from the button.
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ShowFrame
Draws framing lines around the buttons and list. Setting this to "False" removes the black framing lines around each button.
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The item list is the window containing the list of ordered items; it shows the contents of the current check. This is the one component that could realistically appear on every form. To add the
item list to a form, select the [Item List] icon on the Component Toolbar (See the "Glossary of
Component Toolbar Icons"). Click and drag on the area where you want it to display.
Color
Changes the color of the item list. The default is White.
Ctl3D
Applies a beveled edge, giving the window a three dimensional appearance.
ScrollType
When the list of items exceeds the length of the display window, you need to be able to scroll up or down to see the rest of the check's contents. Function buttons can be applied to manage this
(See "Enhancing An Item List"). This setting determines whether the function buttons scroll item-
by-item or page-by-page.
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In addition to discussing how changing Component Inspector fields affects the way an item list looks and works, this section also discusses how to program scroll buttons for an item list.
ItemColors
Adjusts the color scheme for the item list, so you can design it to suit any POS appearance. The fields (shown in this example) represent the color settings for every possible application within
the Item List. See the "Glossary of Component Inspector Fields" for full information about each of
the sub-settings included here.
Scroll Buttons
Scroll buttons enable the user to navigate up and down the list of items in the Item List when the number of ordered items exceeds the length of the Item List window. The remainder of this section explains how to apply a scroll button.
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To create a scroll button, select the [Function Button] icon on the Component Toolbar (See the
"Glossary of Component Toolbar Icons"). Then click and drag on the Form Display to create the
button. Create two scroll buttons—one for scrolling up and one for scrolling down. Some of the component inspector fields discussed below must be set to a particular value in order for the scroll buttons to work. Other fields discussed below affect things such as the buttons' appearance and can be set optionally.
It is a good idea to program one of the buttons (up or down) and then copy-and-paste to create the second button. The only setting you need to change for the second button, then, is the
'FunctionName' field.
Function Type
Set to "Special". This makes the appropriate selections appear in 'FunctionName'.
Function Name
Determines what kind of button this is—in this case, it determines whether the button scrolls up or scrolls down. After you copy-and-paste the button, change this field for one of the buttons to the other value.
Button Image
Contains settings for the button image. If you want an image for the button, make sure "bVisible" and "bStretch" are set to "True". If you do not want an image for the button, make sure "bVisible" is set to "False".
Caption
Displays text on the button. You can remove the text simply by deleting it in this field.
Color
The color of the button.
Image Color
The color of the image.
Image Normal
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Specifies a graphic image for the button.
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You can add flash images to any form you want. To add one, select the FlashList icon on the
Component Toolbar (See the "Glossary of Component Toolbar Icons"). Double-click the icon on
the Form Display or select "Flashs" from the Component Inspector with the component selected.
Use the Flash List Editor to add all of the flash files you want to have on the POS. These files must be Shockwave Flash files, with an .swf file extension. As you add files to the list, they are given an index number.
With the Flash List complete, select the PixelFlashPlayer icon on the Component Toolbar (See the
"Glossary of Component Toolbar Icons"). Click-and-drag on the Form Display to create the area
where you want the flash image to play.
The Component Inspector will change to have the settings for that flash image. Select the
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"FlashList" field and use the drop-down box to load the flash list you just created.
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Input the specific flash image's "Flash Index" number (listed in the Flash List Editor (see above)) into the Component Inspector's "FlashIndex" field.
Note:
The settings of 'FunctionType', 'FunctionName' and 'Navigate' can all be applied to a flash image. You can therefore use Flash images just like a function button.
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If you have How To Make information and/or an attached image programmed for your products
(See "Product Setup Advanced Tab"), you can include these on Form Designer forms. This section
explains how to do this.
Including Images
Select the [Function Button] icon on the Component Toolbar (See the "Glossary of Component
Toolbar Icons"). Click and drag across the area where you want the image to appear. Program the
Component Inspector as follows:
'ButtonImage' – set 'Proportional' to "True".
'FunctionType' – set to "Special".
'FunctionName' – set to "Product Image".
Including Product Information
Select the Pixel Memo icon on the Component Toolbar. Click and drag across the area where you want the information to display. Program the Component Inspector as follows:
'FunctionType' – set to "Special".
'FunctionName' – set to "Product Info".
You can set and change additional Component Inspector settings, but setting those discussed above gives the essential result.
Note:
In the absence of How To Make information, the system will use the image applied to the button.
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Browser windows can be added to any form so that people can view web pages from the Internet.
This makes it possible to show both information on an Intranet to staff and information on the
Internet to customers.
Proceed with caution. This Form Designer element is literally a web browser, which means that links can be followed. Be very careful in determining what you choose to display and do what you can to make sure there are no unwanted links; test out your forms yourself before applying them.
Also, beware that Internet browsers can eat up system resources; they are displaying live content. Use Internet windows sparingly and make sure that both the hardware and the Internet connection's bandwidth are sufficient for their application.
The simplest way to add an Internet window to a form is to select the [Internet Browser] icon on
the Component Toolbar (See the "Glossary of Component Toolbar Icons"). Then click-and-drag
across the area on the Form Display where you want the browser to be. Select 'URL' in the
Component Inspector and input the web address of the page or content you want to display.
The window will load the content into the Form Display (as seen in the image above). Note that if the web page's content is larger than the window you created (as will normally be the case with any full web page), then the window will have scroll bars to compensate for the difference in size.
Only when the window is larger than the size of the page or content will the scroll bars disappear.
Moving and resizing the browser area is done a little differently than moving or resizing other components, since the entirety of the component represents the web page. To access the sizing tabs, you must click-and-drag over an area that includes, and is larger than, the browser component. Another way of achieving this is applying 'BevelOuter' to the window and increasing the bevel's thickness ('BevelWidth'). Then select the bevel to grab the window for movement and resizing.
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One of the best uses of Form Designer’s web browser is applying a web sticker. A web sticker is a small banner that connects with a website to display information like the weather, or banner advertising.
Note:
The following examples are used for educational purposes only. PAR PixelPoint does not endorse any third-party websites, applications or services.
The image above shows an HTML sticker from a website providing weather information. Websites with such stickers available for free typically provide HTML source code that you can copy into an
HTM file in order to use yourself.
To apply a web sticker in Form Designer, save the HTML source code with an HTM extension on the hard drive. Enter the file path and name in the Component Inspector's "URL" field (See the image above). Form Designer will connect to the Internet and apply the sticker to the form.
Modifying the HTML code may change the way the sticker appears and functions; you can edit it if you know how to.
If the HTML code is relatively short, you can copy it directly into the Component Inspector's
"HTML" field, rather than using an HTM file and the "URL" field.
The web browser function is not limited to just web stickers. Anything you can display on a web page can be displayed on a form screen. One constructive use of this is displaying a web cam that is set to stream to a local web page; you can apply the web cam content to the "URL" field. Using this functionality, a drive-thru display screen can contain a camera window, giving the order taker a live image of the customer placing the order. Another possible application is to have a web cam in the kitchen, enabling the order taker to monitor the progress of customer orders.
The possible uses of web browsers are many and varied, but no matter what you use them for, it is important to ensure that the system has enough power and speed for them to function properly.
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You can change the color scheme of PixelPoint as well as the contents of the blue task bar at the bottom of the order screen.
Located in Form Manager is a filter located within the [Other] selection called Themes. There are several color schemes available. Create a new theme and the system will prompt you to import one of the default themes of Yellow, Blue, Gray, Pink, Green or Red.
Theme templates consist of the various components that go into the various screens such as display panels, information windows the numeric keypad and the task bar that displays across the bottom of the Table Layout, Order and Finish screens. You will notice however, that you can now program the contents of task bar by applying new functions to the [TopButton#] buttons.
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Having saved the theme, you can then apply it globally (under System Setup) or by station
(under Station Setup). Shown below are samples of the various themes provided.
Buttons normally located in the blue bar along the bottom of the POS can be relocated anywhere in a form using Form Designer. These buttons are:
Coupons:
Retrieves the list of applicable coupons.
Finish:
Retrieves the Finish screen.
Functions:
Retrieves the sales functions menu.
Gift Card:
Retrieves the Gift Card Wizard.
Split:
Retrieves the split check screen and automatically creates the first split.
Save/Get:
Saves the check and toggles to Get Check to retrieve a check.
Leave:
Leaves the check.
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This is a glossary of all of the icons on the Form Designer menu toolbar.
Open
Opens the Form Manager window, enabling you to select another template.
Save
Saves the current template. This icon is inactive if you have not made any changes since opening the form or since saving the form.
Close
Run
Closes the current form.
Generates a screen representation of the form as it would appear at the frontend. Click the X in the top-right corner of the display to close it.
Cut
Delete
Removes the selected component from the form.
Copy
Removes the selected component from the form but saves it in memory for pasting elsewhere. "Ctrl + X" also does this.
Copies the selected component into memory for pasting elsewhere. "Ctrl + C" also does this.
Paste
Lock
Pastes the component currently in memory. "Ctrl + V" also does this.
Locks the positions of the buttons and components.
Select All
Selects all components on the template. "Ctrl + A" also does this.
Bring To
Front
Moves the selected component to the top layer, closest to view, placing it in front of anything else occupying that same spot.
Send To
Back
Moves the selected component to the bottom layer, farthest from view, placing it behind anything else occupying that same spot.
Align
Presents a window for aligning the selected component. It contains two columns
—one for horizontal alignment and one for vertical alignment.
Size
Presents a window for determining text size on the selected component. It contains two columns—one for width and one for height.
Designer
Options
Presents a window for setting options for working within Form Designer.
Settings include grid settings, component grab color and "Show invisible components".
Component
Inspector
Displays the component inspector window.
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This is a glossary of all of the icons on the Component Toolbar.
Pointer Enables you to select any component on the screen.
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Form Style Used to make changes to things like the screen background, form dimensions, and settings that apply to the form as a whole.
Label Enables you to place a label panel on the screen. With it selected, click-anddrag on the screen to create the label. Change the 'Caption' field in the
Component Inspector to replace the label’s text. Change the function type, name and ID to turn it into a function.
Memo
Panel
Places a memo window on the screen (for example, the area that displays the subtotal, taxes and final total on the Finish screen). You can change the
'FunctionType' and 'FunctionName' fields to use this memo window to display functions such as Sales Total or Product Information.
Places a display panel on the screen. It serves well as a background for other components such as grids and labels. Moving the panel also moves all components contained within it.
Image Places a graphic image on the screen. Click-and-drag on the screen to specify where you want the image to be. Use the "Picture’" field in the Component
Inspector to load the image you want.
Shape Places a shape object such as a circle or square on the screen. The Component
Inspector settings determine the shape and its appearance.
Bevel
Timer
Creates a beveled panel. Bevels give an item a three dimensional appearance.
Raised bevels appear to push out from the screen, whereas lowered bevels appear as indentations.
Enables a timer to perform an automated action. Component Inspector settings specify its function and determine the length of time it waits. Note:
Most kiosk forms should have a timer.
Button List Adds a list of buttons for sales types or methods of payment. The
'FunctionType' field in the Component Inspector determines which list it presents.
Item List Displays a window showing the contents of the check.
Roll Panel Same as a plain panel, except this present its contents in a roll-down format.
The button appears small until it is selected. It then expands (rolls out) to show all contents.
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Flash Player Adds a flash image to the form.
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Flash List Stores the list of available flash items. Apply this icon to the form display area, then open the "Flash List Editor" (double-click on the icon) to add flash images.
PNG Image
List
Stores the list of available PNG images. Double-click this icon on the Form
Display to modify the list of images.
Wave List Stores the list of available wave files. Apply this icon to the form display area, then open the "Wave List Editor" (double-click on the icon) to add sound files.
Order Menu
Grid
Adds an order page grid to the form.
Product
Menu Grid
Adds a product grid to the form.
Modifier
Menu Grid
Adds a modifier page grid to the form.
Question
Button Grid
Adds a question grid to the form. It contains a list of commonly asked forced questions. This only functions within a question form.
Combo Menu Adds a combo item grid to the form.
Grid
Function
Button
Places a function button on the screen. The 'FunctionType' and 'FunctionName' fields in the Component Inspector determine which function the button serves.
Web
Browser
Adds a web browser window to the screen.
Pixel Image A combination of Image and PNG Image List; contains inspector settings for both.
Mask Edit Adds a field that can take 'keyboard' input. Works in conjunction with components that have a "ftKeybrdKey" 'FunctionType'; used primarily in
creating Keyboard forms. See the "Glossary of Function Types" for more
information.
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This is a glossary of the fields in the Component Inspector. Which of these fields are visible at a given time depends on what component is selected; some of these fields only apply to a particular kind of component.
AllowAllUp:
Applies to button programming, when used in a group. If set to "True", all buttons in the group will be unpressed (will be up) by default. If set to "False", at least one button in the group must be selected (pressed). You can determine which button is selected by default by setting the value of its 'Down' setting to "True". The rest of the buttons in the group will be set to
"False".
Align:
Applies to components that are not buttons, such as the item list, a label or a panel.
Determines where on the form the selected component is situated. By default, it is set to
"alCustom" (align custom) or "alNone" (align none). Changing the value to a defined position
(such as "alTop") resizes the component to fill that entire area of the screen. Note that this field is different than the
Align
option on the right-click menu, which applies to text-positioning and not component position.
AnimatedScroll:
Applies to grid components (order page, product, etc.). If the grid contains more items than can fit on one screen at the same time, the remaining items are not visible.
When viewing the hidden items, the screen normally just changes to show the next group of items. Enabling this setting changes that to make it look like the grid itself has scrolled down to them.
AutoRollup:
Applies to the Rollout function. Setting this to "True" automatically rolls up the expanded window when a user makes a selection.
AutoSize:
Applies to labels and image components. Setting this to "True" expands or contracts the label or image to its default size. If this field is set to "False", you can determine the size of the image.
BevelEdges:
A bevel is a border applied to the edge of a button to give it the appearance of height. This setting applies to buttons in certain grids (such as method of payment). It is a compilation of the sub-settings listed below.
beLeft:
Enables/disables the appearance of the bevel on the left side.
beTop:
Enables/disables the appearance of the bevel on the top.
beRight:
Enables/disables the appearance of the bevel on the right side.
beBottom:
Enables/disables the appearance of the bevel on the bottom.
BevelInner:
There are two parts to a bevel (inner and outer). This determines whether the inner portion of the bevel will be raised, lowered or invisible (no inner bevel). Also see 'BevelOuter'.
BevelKind:
Modifies the appearance of the bevel. Influences how sharply the bevel stands out.
When used in combination with 'BevelWidth' and the cut of the bevel (specified by 'BevelInner' and 'BevelOuter'), it can create a flat, soft or tile effect.
BevelOuter:
Determines whether the outer portion of the bevel will be raised, lowered or invisible (no outer bevel).
BevelWidth:
Determines how wide or thick the bevel is—the greater the width, the higher the button appears.
BtnHeight:
Applies to grid components. Adjusts the height of all buttons in the grid. The height of the overall grid also changes as the height of the individual buttons is adjusted. This setting is measured in pixels and can also be set by clicking-and-dragging the boundaries of the grid.
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BtnWidth:
Same as 'BtnHeight', except it applies to width instead of height.
ButtonColor:
Determines the buttons' color.
ButtonFocusedColor:
Determines the color of the button's top (not including the bevel) when it is depressed.
ButtonFocusedFontColor:
Determines the button's font color when it is depressed.
ButtonGap:
Determines the amount of space between buttons in grid components. Measured in pixels.
ButtonImage:
Contains settings for the image on the button. The sub-settings are listed below.
bVisible:
Determines whether the image is visible or not.
bStretch:
Stretches the graphic image to match the size of the button.
bProportional:
As the button changes in size (vertically and/or horizontally), setting this to
"True" alters the dimensions of the graphic image, making it proportional to the button.
bTransparent:
Makes the button image transparent.
OriginX:
Applies to buttons in a grid. Sets the horizontal offset of the text.
OriginY:
Applies to buttons in a grid. Sets the vertical offset of the text.
Proportional:
See "bProportional".
ShowImage:
Shows the graphic image on the button.
Stretch:
See "bStretch".
Transparent:
See "bTransparent".
ButtonLayout:
Determines where on the button an image is placed (if there is an image at all).
It can be placed at the top, bottom, left, right or center of the button.
ButtonOffset
ImageX:
Determines the horizontal offset of the button image.
ImageY:
Determines the vertical offset of the button image.
TextX:
Determines the horizontal offset of the button text.
TextY:
Determines the vertical offset of the button text.
ButtonStyle:
Determines whether or not to apply the button under the graphic image.
Caption:
The text that appears on the component.
Center:
Centers the text or image.
Color:
The color of the component. For example, in a grid, this is the color of the grid background, not the buttons on it.
ColumnCount:
Applies to grids. Determines the number of columns of buttons the grid contains.
CustomCaption:
Overrides the default caption.
DisabledAlpha:
Shows the button as transparent, if it is disabled.
DisabledColor:
Determines the color of the item when it is disabled.
Down:
Determines whether a button is shown, by default, as down (pressed). If set to "True", the image in 'ImageDown' displays.
Enabled:
Enables/disables the component. If "False" (disabled), the component will be grayed out.
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FadeSpeed:
Determines the rate at which one grid disappears and the next grid appears, when the screen changes from one grid to another (when, for example, switching between order pages).
FlashSelection:
Defines the length of the flash when a component is selected (when, for example, selecting an item from a product grid).
Font:
Contains sub-settings affecting text font.
Color:
The text's color.
Height:
The text's height (changes when "Size" is changed).
Name:
The text's font face.
Size:
The text letters' size (changes when "Height" is changed).
Style:
Contains sub-settings affecting the text's style.
o o o o
fsBold:
Bolds the text.
fsItalic:
Italicizes the text.
fsUnderline:
Underlines the text.
fsStrikeOut:
Strikes or crosses out the text.
FrameColor:
The color of the frame around the component. 'ShowFrame' must be set as "True" for this color to display.
FunctionID:
The index number automatically applied to the selected function. The value you specify in 'FunctionName' determines the value of this field.
FunctionName:
The kind of function this component performs.
FunctionType:
The type of function. This determines the options available in 'FunctionName'.
GroupIndex:
Identifies components as part of a group. All components with the same value in this field are treated as belonging to the same group.
Height:
Determines the component's height (in pixels). Clicking-and-dragging the component's edges also changes this setting.
HideDisabled:
Hides the button, if it is disabled.
ImageColor:
Blends a specified color into the selected image.
ImageDown:
The image used for the button when it is selected (when it is pressed).
ImageDownIndex:
The index number identifying the image specified in 'ImageDown'. This field is automatically filled.
ImageNormal:
The image used for the button when it is not selected (when it is unpressed).
ImageNormalIndex:
The index number identifying the image specified in 'ImageNormal'. This field is automatically filled.
Interval:
The number of milliseconds a timer waits before executing its programmed function.
"1000" = 1 second.
ItemColors:
Applies to Item List (TPixelItemList) components. Contains sub-settings affecting the colors of the line items in the component. Each item in the list below represents two subsettings in Form Designer; each one has a "Bcgd" and a "Text" field (For example, "Answer", below, has 'AnswerBcgd' and 'AnswerText' fields).
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"Bcgd" fields control the background color of an item and "Text" fields control the font color of the text on the item.
Answer:
Answers to Forced Questions.
Default:
Default colors for items (including ordering products) that do not get colors from the other fields here.
Delay:
Items with a 'Delay Print Command' product type.
KitchnBand:
Items with a 'Kitchen Command' product type.
ManDesc:
Items with a 'Manual Keyboard' product type.
MsgBand:
Items with a 'Seating Position' product type.
Option:
Items with an 'Option' (e.g.
Hold
) product type.
OrderLater:
Items with feature code "4" (Order Later).
Rated:
Items with a 'Rated/Hour Product' product type.
Refund:
Voided items.
Selected:
The currently selected item.
WaitingBcgd:
The background color for unsent/unfired items. Note that there is no
'WaitingText' field; unsent items use the font color of whatever item type they are. This background color, however, overrides others; items use their own background color when they are sent.
(See "Product Types" for information about the product types mentioned here.)
ItemHeight:
Applies to Item List (TPixelItemList) components. The height of each line item on the Item List.
Left:
Determines the screen location of the left side of a component. Clicking-and-dragging the item also changes this setting.
Margin:
Specifies the left/right margins of the component text. Setting this to zero will maximize the margins.
Name:
This field is automatically filled when the component is created. This name is also displayed at the top of the Component Inspector.
Navigate:
Applies to kiosks. Specifies the form the user is taken to when this button is selected or when the timer completes its 'Interval' period.
NavigateID:
The index number identifying the form specified in 'Navigate'. This field is automatically filled with a value based on the value of 'Navigate'.
NavigateOnFail:
Applies to timers based on an automated action. Specifies the form the user is taken to if the automated action fails (if a payment authorization request is declined, for example).
NavigateOnFailID:
The index number identifying the form specified in 'NavigateOnFail'. This field is automatically filled with a value based on the value of 'NavigateOnFail'.
OrderGrid:
Applies to function buttons; used for linking function buttons to order grids. The order page grid selected here displays when this function button is pressed. Related order page grid sub-settings appear in the Component Inspector when this field is given a value.
Picture:
Applies to images. Specifies the graphic image applied to a component.
PixRollPanel:
Applies to function buttons; used for linking function buttons to roll panels. The roll panel programmed here will roll out or up when this function button is pressed.
PNGImageList:
Contains sub-settings related to the application of an image to the component.
The List contains available PNG images.
PngImages:
The name of the selected PNG image being applied. The available images vary
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Tag:
Not currently used.
ProductGrid:
Applies to function buttons; used for linking function buttons to product grids. The product grid selected here displays when this function button is pressed. Related product grid sub-settings appear in the Component Inspector when this field is given a value.
Proportional:
Makes the image proportional to the dimensions of the component. The image may be stretched or compressed if this is set to "False".
Push:
The distance a button moves when it is pressed. The default is 2 pixels.
QuestionGrid:
Applies to function buttons; used for linking function buttons to question grids. A question grid contains the list of possible answers to a forced question.
RowCount:
Applies to grids. Determines the number of rows of buttons a grid contains.
RoundedCorners:
Rounds the corners of buttons in a Button List.
SecurityLevel:
Sets the minimum security level a user must have in order to use the function button without a Security Override prompt appearing.
ShowCaption:
Determines whether the contents of the Caption field are displayed or not.
ShowFrame:
Shows the frame of the component.
ShowCourse:
Shows the course for each item in the Order Receipt Window (the PixelItemList component).
dcsNone:
Displays no course indicator. Default.
dcsText:
Displays the course letter in square brackets ([A], for example).
dcsUseTableDrawing:
Displays the course in the same way that the
TableCourseIndicator
policy is set to display it on tables.
SlideShow:
slideshow.
Cycles through an image list, or the images in a specified folder, to create a
Stretch:
Stretches the image to match the dimensions of the control.
StretchButton:
Enables the stretching of a button.
SwipeCardType:
Sets what kind of data the form reads. Set for the form's TPixelFormStyle component.
stBarCode:
Reads barcode data and adds the product to the check.
stCreditCard:
Reads credit card data.
stLabelCCName:
Labels the transaction with the name on a swiped credit card.
stMemberBarCode:
Reads both member cards and barcodes.
stMemberCard:
Reads member card data and applies the member to the transaction.
stNone:
Reads no data.
Tag:
Used for language. Represents an index number from the Language table in the database. It is used for components that are not static (the button used for applying the selected method of payment, for example).
TextAlign:
The alignment of text on the control.
TextStyle:
The style of text, such as raised or recessed.
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Top:
The amount of distance from the top of the form to the component. If this component is contained within another component (such as a panel), this setting will refer to the top of that parent component.
Transparent:
Determines whether the component background is transparent or not.
WaveIndex:
The index number of the wave file in the 'WaveList' that this component is associated with.
WaveList:
Applies to buttons, forms and flash items. Enables you to store a list of applicable wave files.
WaveOptions:
Contains sub-settings affecting how a wave file functions.
wpoASync:
Plays the wave automatically.
wpoSync:
Plays the wave when the component is selected.
wpoNoDefault:
Assigns default wave settings.
wpoLoop:
Continuously replays the wave file.
wpoNoStop:
Does not stop any currently playing sound.
Width:
The width of the component.
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Glossary of Function Types
This is a glossary of the options that can be applied to function buttons' 'FunctionType' field, and the corresponding 'FunctionName' settings in the Component Inspector. All 'FunctionType' values for function buttons begin with the prefix "ft".
Action
Action buttons are only used in kiosk environments. They will not function with non-kiosk forms.
Cancel Order:
Cancels the current transaction and follows the setting defined in 'Navigate'.
Exit:
Exits from the current form to the Windows desktop. This is used when designing and testing the kiosk but should be removed before going live.
Finalize Order:
Prepares the order for navigation to the Finish form.
Go Back:
Returns to the previous form, regardless of what that form is.
Go Forward:
Currently not used.
New Order:
Creates a new transaction. This is critical on the Welcome form.
Revise Order:
Currently not used.
Save Order:
Saves the current check, enabling the kiosk user to pay by cash at the front counter. Used on the Finish form.
Coupon
A list of all coupons programmed into the POS. This function does not have any corresponding entries in 'FunctionName'.
Course
Creates buttons for setting the course. Changes the 'FunctionName' field to contain a list of all the courses programmed into the system.
Finish
Divide By:
Enables you to divides the check total to help customers share payment of the check equally.
No Tax:
Removes tax from the order.
Quantity:
Applies the quantity function otherwise seen as the [@1] button at the bottom of the order screen.
Void Item:
Removes the item selected on the Item List from the check.
Keyboard Keys
Used in creating Keyboard forms, or for placing Keyboard function keys on any other form (for creating Lookups, for example).
BackSpace:
Backspace key, for deleting one character at a time.
Caps Lock:
Changes all of the keys from lowercase to uppercase letters.
Clear:
Deletes all 'typed' content from the text field.
Keys:
Creates a key for adding characters to the text field. The text that is added when this key is pressed is whatever is in this component's 'Caption' field. So, for example, to create a key that will add a "b" to the text field, put "b" in the 'Caption' field. Or, to create a key that will add, say, "Orlando" to the text field, put "Orlando" in the 'Caption' field.
Space:
Space key, to emulate the Space bar.
Keypad
0-9:
Numeric values.
00:
Single button abbreviation for cents (¢).
Clear:
Clears the last selected keypad value.
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Normal
Used when creating a function button that relies on the settings in other Component Inspector fields. This function does not have any corresponding entries in 'FunctionName'.
Order
Many of these order functions are on the Functions menu.
Balance Inquiry:
Checks the current member's credit balance.
Charge Gratuity:
Asks you to enter a gratuity amount (%).
Close Cash:
Closes the transaction to Cash, assuming exact change.
Create Splits by Seating:
Splits the check by seating position.
Detailed Order Info:
Displays detailed information about the order.
Easy-Add New Item:
Adds a new product to the Order Screen.
Fire Order:
Sends off the next part of the order to the kitchen. If the system is set up for course-based orders, this will display a list of the courses and ask the user to select one to fire off.
Get From Tab:
Similar to [Get Check] except that it applies to Member transactions only. In addition, the person who saved the check is able to Cash Out with the check still open. This function works in conjunction with [Save To Tab].
Hold Order:
Holds the entire order, enabling users to leave the check without sending any items, and either come back to make changes to it, or else simply send the whole order later.
When a user selects this function button, no items are sent and the user is logged out.
How To Make Item:
Displays How To Make information.
Label:
Creates a check label.
Label CC Name:
Labels the transaction with the name stored on a swiped credit card.
Member/Delivery:
Brings up the Member window.
New Items:
Moves items to another table.
Move Table:
Moves the check to another table or joins it with another table's check.
PLU Lookup:
Retrieves a product by its reference (price look up) number.
Post Inv Usage:
Posts manual adjustments to inventory levels.
Preset Quantity:
A quantity button with a pre-defined value.
Print Receipt:
Prints the check and receipt.
Question Substitution:
Retrieves and modifies the answers given to a forced question for an ordered item.
Quick Unclose:
Retrieves a list of closed quick order checks, so you can unclose one.
Re-Order:
Reorders previously ordered items
.
Return Exchange Item:
Permits the returning of a sold item.
Save to Tab:
Similar to [Save Check] except that it applies to Member transactions only and the person who saved the check is able to Cash Out with the check still open. Works in conjunction with [Get From Tab].
Seat Number:
Applies a seating position to the check. Starts at 1 and increments each time it is selected.
Send Order:
Sends the order off to the kitchen (or wherever) without exiting the check.
Set # Of Customers:
Changes the number of customers at the current table.
Size Down:
Down sizes the selected item.
Size Up:
Up sizes the selected item.
Stop All Timers:
Stops all rated items at the current table.
Transfer Check:
Transfers the check to another employee.
Void Entire Check:
Voids all ordered items on the entire check.
OrderPage
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Changes the 'FunctionName' field to list all of the order page buttons and modifier page buttons programmed into the POS. Used to program a button to represent a specific order or modifier page.
Payment
Changes the 'FunctionName' field to list all of the methods of payment programmed into the POS.
Used to program a button to represent a specific method of payment.
PresetPayment
Changes the 'FunctionName' field to list all of the preset payment buttons programmed into the
POS. Used to program a button to represent one of those preset values.
Product
Changes the 'FunctionName' field to list all of the products programmed into the POS. Used to program a button to represent a specific product. It can represent any type of product, including
Kitchen Commands and Delay Print Commands.
SalesType
Changes the 'FunctionName' field to list all of the sale types programmed into the POS. Used to program a button to represent a specific sales type.
Popup List Style:
Displays a pop-up menu showing all of the sales types at once, enabling users to choose one of them to change the order's sales type to.
Toggle Style:
Changes the order's sales type.
ShiftKey
Changes the 'FunctionName' field to list shift key levels. Used to program a button to represent a shift level. You can then change the 'Caption' field to label the function button something that best describes the kind of product that shift key level is programmed for. For example, your first shift products level may represent "Small" sized beverages. To work this into your Order form, you could design a button using this function type ("ftShiftKey") and the function name
"ShiftKey1", and you could then change the value of the caption field to "Small". For further information, see the Shift Products section in the PixelPoint POS Installation Guide.
Special
Add Deposit:
Applies a deposit payment to an open transaction.
Apply Payment:
Applies the selected method of payment to close the check.
Apply Points:
Applies points redemption to the transaction.
Combo DN:
Scrolls down the Combo grid. It must be associated with the grid.
Combo It:
Interacts with a Combo grid component; becomes active when a combo is recognized. Displays an associated roll panel (with the combo grid component on it, for example) when selected. This can save a lot of space on the order screen by essentially reducing the size of the combo grid to just a button (until you select the button).
Combo Scroll:
Scrolls up and down the Combo grid. It must be associated with the grid.
Combo UP:
Scrolls up the Combo grid. It must be associated with the grid.
Menu DN:
Scrolls down the Order Page grid. It must be associated with the grid.
Menu Scroll:
Scrolls up and down the Order Page grid. It must be associated with the grid.
Menu UP:
Scrolls up the Order Page grid. It must be associated with the grid.
Numeric Keypad:
Presents the numeric keypad for input.
Order Items DN:
Scrolls down the list of items contained in the Item List.
Order Items UP:
Scrolls up the list of items contained in the Item List.
Payment Qty:
Prompts for the quantity of the payment method being used. For example, 10 vouchers, each worth $1.58.
Product Image:
Displays the How To Make image for the selected product.
Products DN:
Scrolls down the Product grid. It must be associated with the grid.
Products Scroll:
Scrolls up and down the Product grid. It must be associated with the grid.
Products UP:
Scrolls up the Product grid. It must be associated with the grid.
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Question DN:
Scrolls down the Question grid. It must be associated with the grid.
Question Scroll:
Scrolls up and down the Question grid. It must be associated with the grid.
Question UP:
Scrolls up the Question grid. It must be associated with the grid.
Void Payment:
Voids a payment that has been applied to the check.
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This is a glossary of options you can apply to label components' 'FunctionType' field, and the corresponding 'FunctionName' settings in the Component Inspector. All 'FunctionType' values for labels begin with the prefix "lt".
Normal
Used when creating a function button that relies on the settings in other Component Inspector fields. This function does not have any corresponding entries in 'FunctionName'.
Special
Amount Due:
The yellow bar showing the amount owing on the Finish form.
Amount Due Description:
The text above the Amount Due bar, reading 'Amount Due'.
Last Change:
The amount of change given out for the last order. Displayed on the Order form.
Last Order:
The amount of the last order. Displayed on the Order form.
Member Label:
The name of the member associated with the check. Displayed on the Order form.
Member Points:
The member's current points balance.
Net Total:
The amount owing before taxes and discounts. Displayed on the Kiosk Products form.
Number Of Customers:
The number of customers. Displayed on the Order form.
Order Number:
The transaction number. Displayed on the Kiosk Products form.
Order Page:
The title of the last order page selected.
Order Time:
A timer that starts when the first item on the bill is ordered; shows the amount of time since the order was started.
Product:
The name of the selected item. Displayed on the Question form.
Question:
The forced question being asked. Displayed on the Question form.
Sale Type:
The applied sales type.
Server:
The name of the server who owns the check. Displayed on the Order form.
Table Label:
The label applied to the check. Displayed on the Order form.
Table Number:
The table number of the current order. Displayed on the Order form.
Tender:
The amount tendered. Displayed on the Finish form.
Time Seated:
The time the customer was seated. Displayed on the Order form.
Transaction Number:
Entire transaction number.
Transaction Points:
Points earned this check.
Transaction Tax:
Sum of all applied taxes.
Transaction Total:
The amount due. Displayed on the Kiosk Finish form.
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This menu contains only one option (Show Active Records Only). However, it is a very important option. It controls whether the system displays all of the records in the database, or only those set as 'Active' (See "Active And Inactive Records").
By default, this option is enabled and has a checkmark beside it, meaning that the system will only show active records. Selecting this option when it is checked disables the option and tells the system to display all records, including those set as inactive. Selecting this option when the option is disabled enables it again.
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This menu contains options generally designed to assist you with your use of the system. It has options that open PixelPoint help files, bring you to a page containing information about PixelPoint news, and give you information about your particular system. Because most of these options point you to resources outside of the system itself, they do not require extensive explanation— each one is briefly explained below.
System Setup:
Opens the PixelPoint BackOffice User's Guide.
Admin and Install:
Opens the PixelPoint POS Installation Guide.
POS User Guide:
Opens the PixelPoint POS User's Guide.
Getting Started:
Opens the Order of Programming section of the PixelPoint BackOffice User's
Guide (See here).
PixelPoint News:
Opens a webpage with information about recent PixelPoint updates, news, and interesting features. You must be connected to the Internet for this to work.
Update POS Terminals:
Starts the process of updating all of the stations on the system with the latest updates to PixelPoint POS. Upgrade icense codes for updates to be installed.
About:
Displays a screen with information about your version of PixelPoint BackOffice, including its build number. Support technicians usually need this information in order to help you with system problems.
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This chapter discusses how to go about programming the system to perform some of the advanced functions PixelPoint POS can be programmed to perform. These functions usually involve programming in several different parts of BackOffice.
You should make sure you are familiar with the information in the System Concepts chapter of the PixelPoint BackOffice User's Guide. The information contained in this current chapter is pertinent to different parts of the Order of Programming section; this chapter details parts of each of the steps discussed there.
The contents of this chapter are:
Till Management
Print Emulator
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This section explains how to set up the Add Deposit function so users at the front-end have the ability to take a deposit from a guest at the beginning of the guest's visit and then apply the deposit when closing out the transaction.
In order for this function to work, the establishment's Finish form(s) must have an [Add Deposit] button and certain policies must be set. This section is therefore split into two parts, Form
Designer and Policy Setup, explaining each of these.
The default Finish template provided by PixelPoint already has an [Add Deposit] button on it (see the image below). This button will automatically appear on front-end Finish screens when the Add
Deposit function is enabled in Policy Setup (see below).
However, you may be using custom finish forms. In this case, you must add [Add Deposit] to your finish forms, unless you simply modified the default templates and kept the button. If your current forms do not have the button, you can easily copy the button from the default templates and then place it on any of your custom templates. The picture below shows the button on the default templates and the component inspector fields that control it.
You can also create the button yourself, instead of copying it. See the Form Designer section in the PixelPoint BackOffice User's Guide for detailed information about creating different kinds of buttons. To create [Add Deposit] specifically, follow the steps below:
1. Open BackOffice.
2. Select
Form Designer
from the Administrator pull-down menu.
3. Select the name of the template in the Finish Forms category or select [Open From File] and browse for the form file.
4. Select the [TPixelFunctionBtn] icon on the component toolbar.
5. Click where you want the button to be in the form display area.
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6. Change the 'FunctionType' to "ftSpecial" (using the drop-down list in the component inspector).
7. Change the 'FunctionName' to "Add Deposit" (using the drop-down list in the component inspector).
8. Resize and position the button as you like and apply any other Form Designer settings you want (such as background colors and images).
9. Save the form.
The [Add Deposit] button discussed above will not be visible at the front-end unless the function is enabled in Policy Setup. There will simply be a blank space where the button is on the template.
To Enable Add Deposit:
1. Select
Policy Setup
from the Administrator pull-down menu.
2. Open the 'POS' folder on the left of the screen.
3. Select the 'AllowDeposits' policy.
4. Change the 'New Value' to "Yes".
5. Select which station(s) this applies to by using the 'Applies To:' field.
6. Apply the changes by clicking [Apply].
Now, when you update the POS terminals and go into the front-end, you will see [Add Deposit] on the finish form (as long as you are using a form with that button on the template).
Using policies, you can also limit the total amount orders can be for when a deposit has been made. This limit is relative to the deposit amount.
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To Set the Deposit Order Limit:
1. Select the 'OrderDepositLimit' policy (in the 'POS' policy folder in Policy Setup).
2. Enter the maximum percent an order can be for in the 'New Value:' field.
A value of "0" means there is no limit.
3. Select [Apply].
For example, if you set the order deposit limit value to "100", then a customer can order up to
100% of their deposit. If they place a $50.00 deposit, they can order up to $50.00 worth of items. If the deposit limit value is "150" and they place a $50.00 deposit, they can order up to
$75.00 worth of items (the additional $25.00 would have to be paid for separately, however).
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This section takes you through how to program size-up and size-down. These functions are often used in Quick Service, in establishments that have many products with multiple sizes. Another way of programming multiple-sized products that you may want to consider is using Shift
Products (See "Shift Products Tab" for more information).
In this size-up/size-down example, the establishment has three sizes of pizza: small, medium, large. The price for each is $5, $7 and $9 respectively.
1. Program each product (small pizza, medium pizza and large pizzas) with its price.
2. Go to Product Setup for the "Medium Pizza".
3. Select 'Size Up Product' on the Advanced Tab.
4. Click on the bar that displays (labeled "not Selected"). A window showing a list of all ordering products displays.
5. Choose "Large Pizza". The bar under 'Size Up Product' will now display "Large Pizza".
6. Select 'Size Down Product'.
7. Click on the bar that displays (labeled "not Selected"). A window showing a list of all ordering products displays.
8. Choose "Small Pizza".
9. Save the product record.
By programming the Size Up option for the Medium Pizza as the "Large Pizza", you also program the Size Down option for the Large Pizza as the "Medium Pizza". That is, you do not need to go into the Large Pizza product record and program it for Size
Down, since you did this on the Medium Pizza's record.
The same goes for the Size Up option for the Small Pizza. By selecting "Small Pizza" as the Size Down option for the Medium Pizza, you also set the Small Pizza's Size Up function for Medium Pizza.
10.On the order form, create two custom function buttons: [Size Up] and [Size Down] (unless the order template you are using already has these buttons).
11.Save the order form.
Note:
If the modifiers (pizza toppings in this case) also come in different sizes and prices, apply size up/down for each of these items as well. Upon sizing the master item, the modifiers will automatically-size up/down as well.
Now, with this programmed, when you order a small pizza ($5) and select [Size Up] the small pizza changes to a medium pizza ($7). If you select [Size Up] again, the medium pizza changes to a large pizza ($9). When you select [Size Down] now, the large pizza changes back to a medium pizza ($7), and when you select [Size Down] again the medium pizza changes back to a small pizza ($5).
Note that you can extend this product chain beyond three items. For example, you can program
Size Up on the Large Pizza to link with an Extra-Large Pizza.
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This section explains how to program your system to use Shift Products.
Having shift product buttons on the Order Screen enables you to fit many more products onto one menu page, since you only need one button for each product, no matter how many sizes it comes in. This prevents users from having to scroll through pages and pages of buttons, since you will not have separate small medium and large buttons for each product they can order.
Not all products are normally programmed to use shift products, because not all products come in multiple sizes or varieties. Products like drinks are perfectly suited to this feature, however, since each kind of drink can usually be ordered in small, medium or large sizes (some establishments have additional sizes too). Products like pizzas are well suited to this feature as well, since you can get the same kind of pizza in different sizes as well.
To set up shift products, first enable the
UseProductShiftsKeys
policy in Policy Setup.
This section uses example ordering products to illustrate how you would go about setting up your products to work with a shift product set up. You should have your ordering products configured such that each individual size or type of item has its own product record and each is set up with its appropriate price.
For example, if you have three different sizes of a particular drink (Coke, for example), you may have products labeled, "Coke SM", "Coke MD" and "Coke LG". You must also have a regular unshifted product ("Coke") that is the default product for this group.
This is the basis of a shift product set up. You need to have records for each size of each product as well as a record for a default or unshifted product. The idea is that all of these products will be linked to one button on the menu; this section explains how they get linked. So, if your ordering products are set up in this way, then follow the steps below for each of the product groups you want to use your shift product buttons:
1. Open the default product's record ("Coke" in this example).
2. Select the Shift Products Tab.
3. Enter "Coke SM" into the "Shift 1" field.
You can use the drop-down box to get a list of products, or you can use the search button ([...]) to search for it.
4. Enter "Coke MD" into the "Shift 2" field.
5. Enter "Coke LG" into the "Shift 3" field.
The "Coke" product now has three different products it can be shifted to, if there are appropriate shift buttons on the Order form.
There are two ways you can create shift buttons, depending on where on the Order Screen you want them to be. They can either be in the menu product grid or you can have them as individual function buttons.
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If you want your shift buttons to be available through the product grid, you need to create product records for them and then add them to a menu page. If you want to have them as function buttons, you must add them to the Order Screen template in Form Designer. Steps for doing both are given below; follow the instructions in the appropriate section.
Product Grid
Shift button products are products with a feature code from "901" to "910"; they can have any product type, but must have one of these feature codes. Each feature code corresponds to one of the rows on the Shift Products tab (Feature code 904, for example, corresponds to 'Shift 4'). Shift button products should be set to have a price of $0.00, since each ordering product is priced individually.
Create a product record for each of your shift buttons; to program the example above, for instance, create three shift button products to fit with the different sizes of drinks. Follow the steps below.
1. Open Product Setup.
2. Create a new product record by selecting [+].
3. Name the product after the size or type of product (For example, your first shift button may be "Small").
4. Set the price to $0.00.
5. Set the product's 'Feature Code' field (on the Advanced Tab) to a value between "901" and
"910".
Your first shift button should use "901" and each shift button after that should use a consecutive feature code (Your second shift button should use "902", etc.).
6. Repeat steps 2 to 5 for each shift button product you want to create, increasing the feature code value by one each time you repeat.
7. Open Menu Setup.
8. Add the newly created shift button products to the appropriate menu page(s).
You can then use these shift button products for all of your menu items. For example, you can set up all of your other kinds of drinks without going through the steps in this subsection again. You already have the shift button product records created, so you just need to specify the shifted products on the Shift Products Tab for the other default products.
Form Designer
If you do not want your size buttons to be in the product grid, but rather appear as buttons outside of the grid, then you must add them to the Order screen templates in Form Designer by creating function buttons keyed to each shift function. This section explains how to do this.
Following the example above, we will create three shift products buttons ([Small], [Medium] and
[Large]). First, open your Order form in Form Designer and create a Function Button for the first shift ([Small]). Now set the Component Inspector settings given below.
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'FunctionType':
"ftShiftKey"
'FunctionName':
"ShiftKey1" (1 representing the first shift level)
'Caption':
"Small"
Right-click on the button and use
Copy
and
Paste
to create the other two buttons. Change their
'FunctionName' to "ShiftKey2" and "ShiftKey3" respectively, and label them accordingly (in this example they would be "Medium" and "Large").
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This section explains how you would program a system to use a Hold and Fire method of sending orders to remote printers.
There are two main kinds of Hold and Fire systems. One involves servers manually inserting hold commands into the order, so they specify what items get held at what points. The other system is based upon the courses each item is a part of and enables servers to fire off each course individually without having to worry about inserting hold commands.
Note:
Receipts cannot be printed if there is a Hold and Fire item on the order. The system checks for these items and will not print the receipt if it finds one. In addition, Hold and Fire does not work with rated items. The system will automatically remove any Hold and Fire feature it finds when you order a rated product.
To Program Manual Hold and Fire
Add the default "Hold and Fire" product to your menu (or add a custom-created hold and fire product - See below).
To Create a Hold and Fire Command Product:
1. Create a new product record.
2. Call it "Hold and Fire" or something similar.
3. Set it to have a 'Delay Print Command' product type.
4. Enter "3" in the 'Feature Code' field on the Advanced tab.
To Program Course-based Hold and Fire:
1. Create a 'Kitchen Command' product for each course you want to use in your hold and fire.
Label each product after the course name ("Appetizers", for example).
Make sure the 'Course' field is set to the appropriate course for this kitchen command.
It is recommended that you also create a "Drinks" line band. However, you should not assign this product a course.
2. Program a menu page (or menu pages) to have all of these course kitchen commands.
You could also program the system so that every check starts with these course bands already on it, so users do not have to add them themselves. You would simply set the kitchen commands to be automatically added to each check at the start of the transaction. To do this, use the Auto Order Item feature codes (101-104) (See
"Feature Codes"). If you are going to this, make sure you include a line band for drinks.
3. Create a Form Designer Order Form that has a [Fire Order] function button (a
"TPixelFunctionBtn" component with an "ftOrder" 'FunctionType' and a "Fire Order"
'FunctionName').
You can change the default colors of the course bands in Form Designer by assigning different values to the 'KitchnBandBcgd' and 'KitchnBandText' properties (in the 'ItemColors' settings folder) of the Item List Window (the PixelItemList component).
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There are 3 levels of inventory you can apply to PixelPoint.
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StockBoy is an add-on agent that comes with a PixelPoint Professional License. However, you can apply limited inventory without it. In this "Inventory without StockBoy" solution, you apply recipes to products. As the product is ordered, PixelPoint records the use of the attached recipe items. Following are the steps to set up this method in BackOffice:
1. Create Stock Items (Select Stocked Items from the Inventory pull-down menu). When doing this, enter in the price for a package of the item. This is a general (fixed) price that you set to establish a cost per unit.
2. Create Recipes (Select the Recipe tab in Product Setup (from the Products pull-down menu)). When programming each product, apply the necessary stock items to the recipe tab, indicating the required quantity. The total recipe price (referred to as the product cost) will then be calculated from this.
This is a very popular inventory solution, for several reasons. (1) No data entry is needed beyond initial programming, (2) it provides enough information to manage basic inventory without getting complicated and (3) it can be easily upgraded to a StockBoy system.
StockBoy functions in the background and enables you to manage perpetual inventory by monitoring stock levels. As a product is ordered, its recipe items are depleted from their respective stock levels. The system will flag you when levels get low. You can then replenish those stock levels by creating purchase orders for suppliers. When an order comes in, you close off the purchase order, which automatically adds the inventory in the shipment to the current stock levels.
Cost per unit, by default, is calculated based on a weighted average of past prices (rather than a single manually-entered price); the value is averaged between multiple orders. For example, say that last week your order of 100 cabbages cost $40 and this week it cost $60. The value of your inventory is the average of the two: (40+60)/2 = 50. So the value is $50. Dividing this by number of units, the system establishes that your cost per unit of cabbage is $0.50 ($50/100 heads). For the sake of simplicity, we are assuming that a head of cabbage represents 1 unit. In reality it would likely be based on weight. Note that you can also change settings to program cost per unit to be based on the price from the last order. See the Inventory Costing Configuration section below for details.
To implement Inventory with StockBoy:
1. Go into Administrator / System Setup in BackOffice. Check the "Use Inventory Manager
(StockBoy)" box on the main tab.
2. Create an agent shortcut in the Windows Startup folder to "PixelStockManager.exe" and run it. A box icon displays in the system tray.
3. Create suppliers (by selecting Supplier Setup on the Inventory pull-down menu in
BackOffice).
4. (Optional) Create warehouses (by selecting Warehouse Setup on the same menu).
5. Create stock items (in Stocked Items). You can use any stock items created without
StockBoy.
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6. Create recipes. Again, you can use any recipes already created (without StockBoy).
7. Select Inventory Manager on the Inventory pull-down menu.
8. Do a physical count of the warehouse and then select [Physical Counts] on the StockBoy toolbar. PixelPoint includes a stock take report for assisting you with the physical count; print it and use it to perform your physical count. With this record, enter the stock levels into Inventory Manager. This gives your inventory starting values. Recipe values and cost per units will be updated as this is done.
When completed, you will have a digital warehouse containing stock items with inventory levels.
Ordering items at the front-end will now deplete these levels. You can use Inventory Manager to monitor these levels, generate purchase orders and then integrate received orders into your stock levels.
Generally speaking, StockBoy is a basic inventory system that addresses the needs of most establishments. If however, you have a client with inventory needs beyond what StockBoy can provide, there is a third inventory option. PixelPoint can interface to third-party inventory systems, including some of the leading inventory systems in the world (such as FoodTrak™), to provide a complete POS/Inventory solution.
Inventory costing can be done by average cost or last cost. To change this setting, maximize
StockBoy and select [Setup]. A secondary window will display enabling you to choose either
"Average Cost" or "Last Cost". By default it is set to "Average Cost".
Average cost values your inventory based on weighted average, taking into account what you have paid on your various orders and the quantities of each of them. Last cost values your inventory based on the last order applied to inventory.
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This section provides information on programming a kiosk. It covers each kind of screen a kiosk may use and provides examples. The following topics follow:
Programming a Kiosk
Welcome Form
Menu Form
Cancel Form
Product Form
Modify Item Form
Finish Form
Modify Select Item Form
Authorizing Payment Form
Confirmation Form
Declined Payment
Out Of Service Form
Exiting and Restarting a Kiosk
The Kiosk application requires separate licensing. Make sure that License Manager has been updated for Kiosk. The policy for Kiosk must also be enabled. Go into
Policy Setup
on the
Administrator menu, and change the setting for "UseKioskConfigurations" from "No" to "Yes".
Next, modify "Pixel32.ini" by adding "Kiosk=Y" to the sections of those stations that will be designated as kiosk stations.
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Kiosk stations need a kiosk employee to be logged in so that ordering can take place. To do this, create an employee record for each kiosk station. Set the job position to "Wait Staff Normal".
If Shift Rules are also being used at the site, make sure you go to the Advanced Tab in Employee
Setup and check the box [Disregard Employee Shift Hours]. This will prevent the kiosk employee from being flagged for breaks and overtime.
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Having created the employees, go into
Station Setup
(on the Administrator menu) and assign a kiosk employee to each station designated as a kiosk. The field for this is "Kiosk Employee"; it is found on the Advanced Tab. By assigning an employee record to this field, the station will automatically log in on start up with that employee. Logging in and out is not needed for kiosk stations if this is set up.
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Form Designer includes default forms for all of the essential screens needed in most kiosk applications.
385
Load the default Welcome form and note the ID number at the bottom of the form. When a kiosk starts, it automatically loads the form with the lowest ID number (by default this is "1000", the number hardcoded into the default Welcome form (as seen in the image above)). All default forms have an ID in the 1000 range. All forms created, modified or saved outside of these forms will be given a higher ID number.
This can be a problem when creating a new Welcome form; before going live with the kiosk, you need to make sure your Welcome Form has the lowest ID number. To do this, first load the default form (the Welcome form with the ID number "1000"). Now select
Import From File
from the
Form
pull-down menu. Then select and load your custom form. Form Designer will overwrite the existing form with your new content while maintaining the original ID number.
The default forms needed for a kiosk are as follows:
Welcome:
Used to start a check.
Menu:
Contains order pages.
Products:
Contains order items.
Finish:
Settles the check.
Cancel Order:
Cancels the current check.
Decline Payment:
Notifies customers about declined authorization.
Confirmation:
Confirms authorization.
Out of Service:
Sets the kiosk as inactive.
Authorizing Payment:
Displays during credit authorization.
Modify Item:
Modifies the selected item.
Select Modify Item:
Modifies, voids and substitutes a selected item.
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The Welcome form is what displays on an active kiosk when there is no check or order open. It is the default screen upon logging in.
This screen needs to give customers a way to place an order. You could have a defined order button, or you could simply have the entire screen act as one by having a transparent full-screen button. Regardless of how it is applied, the button on this page must contain the following settings with the following values:
Order
Component:
Function Button or Flash Movie.
'FunctionType':
Set to "ftAction".
'FunctionName':
Set to "New Order".
'Navigate':
Set to "Menu".
The 'FunctionName' "New Order" starts a check when a user selects the component. "Menu" navigates the user to the Menu Form. It is very important that "New Order" be applied here; screen functions on subsequent forms will not work if a check has not been opened first.
Timer
'FunctionType':
Set to "ftAction".
'FunctionName':
Set to "Service Check".
'Navigate':
Set to "Out Of Service".
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The Menu form contains the Order Menu Grid, which shows the order pages. If you have programmed images for order pages in
Order Page Setup
, they can be used on this form.
Order Page Grid
Component:
Order Menu Grid.
'Navigate':
Set to "Products".
Cancel
Component:
Function Button.
'FunctionType':
Set to "ftNormal".
'Navigate':
Set to "Cancel Order".
Timer
Component:
Timer.
'FunctionType':
Set to "ftNormal".
'Interval':
Set to "10000" (or another reasonable setting).
'Navigate':
Set to "Cancel Order".
Item List
Component:
Item List.
'Navigate':
Set to "Modify Select Item".
Pay Now
Component:
Function Button or Flash.
'FunctionType':
Set to "ftAction".
'FunctionName':
Set to "Finish Order".
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The Cancel form confirms whether the customer wants to cancel the current transaction.
388
This form should contain a button that cancels the order and another button that continues ordering. Critical settings and values for these buttons are as follows:
Cancel
Component:
Function Button.
'FunctionType':
Set to "ftAction".
'FunctionName':
Set to "Cancel Order".
'Navigate':
Set to "Welcome".
Continue
Component:
Function Button.
'FunctionType':
Set to "ftAction".
'FunctionName':
Set to "Go Back".
The "Go Back" setting navigates back to the previous form.
Timer
Component:
Timer.
'FunctionType':
Set to "ftAction".
'FunctionName':
Set to "Cancel Order".
'Interval':
Set to "10000" (or another reasonable setting).
'Navigate':
Set to "Welcome".
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The Product form contains the products associated with the order page the customer selected on the Menu Form (See page ____).
Pictures help to sell an item. When creating this screen, consider including an image of the product and information about it. In the example shown above, product image and product information have been applied to the screen. The product image can also be applied to the product buttons.
It is also important to anticipate functions that the user may need if they are placing a large order. For example, in the image above, the arrow buttons above the Total field will scroll up and down the item list. You could also add arrow buttons on the left, for example, that would scroll through the product grid when there are more products available than fit on the screen. These scroll buttons can appear as icons, images or ordinary buttons. Critical settings for some key components on this screen are as follows:
Product Grid
Component:
Product Grid.
'Navigate':
Set to "Menu".
Pay Now
Component:
Function Button or Flash.
'FunctionType':
Set to "ftAction".
'FunctionName':
Set to "Finish Order".
Item List
Component:
Item List.
'Navigate':
Set to "Modify Select Item".
PixelPoint BackOffice | Advanced Programming
Item List Navigation
Component:
Function Button.
'FunctionType':
Set to "ftSpecial".
'FunctionName':
Set to "Order Items Up" and "Order Items Dn".
How To Make Information (optional)
Component:
Memo.
'FunctionType':
Set to "ftSpecial".
'FunctionName':
Set to "Product Info".
Product Scroll (optional)
Component:
Function Button.
'FunctionType':
Set to "ftSpecial".
'FunctionName':
Set to "Products Up" or "Products Dn".
Timer
Component:
Timer.
'FunctionType':
Set to "ftNormal".
'Interval':
Set to "10000" (or another reasonable setting).
'Navigate':
Set to "Cancel Order".
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The Modify Item form contains modifiers related to a selected product. Access to this form can be through the Modify Select Item Form (See page ____) or directly from Item List navigation
(although the first is recommended).
The main components of this screen are the modifier grid and the product grid. Make sure they are associated with each other. Remember that the modifier order pages associated with this form are programmed in
Product Setup
, on the Kiosk Forms Tab. If modifiers have not been applied on the Kiosk Forms tab, there will be no modifiers on this form. Critical settings for some key components on this screen are as follows:
Modifier Page Grid
Component:
Modifier Menu Grid.
'Navigate':
"Products".
Product Grid
Component:
Product Menu Grid.
'Modifier Grid':
Set to "ModifierMenuGrid1".
Go Back
Component:
Function Button.
'FunctionType':
Set to "ftAction".
'FunctionName':
Set to "Go Back".
Item List
Component:
Item List.
'Navigate':
Set to "Modify Select Item".
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Cancel Order
Component:
Function Button.
'FunctionType':
Set to "ftNormal".
'Navigate':
Set to "Cancel Order".
Main Menu
Component:
Function Button.
'FunctionType':
Set to "ftNormal".
'Navigate':
Set to "Menu".
Pay Now
Component:
Function Button or Flash.
'FunctionType':
Set to "ftAction".
'FunctionName':
Set to "Finish Order".
Timer
Component:
Timer.
'FunctionType':
Set to "ftNormal".
'Interval':
Set to "10000" (or another reasonable setting).
'Navigate':
Set to "Cancel Order".
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Unlike on a conventional POS finish screen, activity on the kiosk finish screen should be restricted to payment only. Printing of the guest check should be automatic and check splitting should not be permitted. Make sure, however, that this form has a window for displaying split tendering (it will not appear unless a partial payment has been applied, however).
You can design the payment buttons either as an Item List or as individual function buttons (in which case you can decide which ones are applied and how each one appears). Integrated credit authorization is required for credit payments on a kiosk. Note that in the image above there is also a [Pay At The Cashier] option for cash transactions. This is not programmed as a Cash method of payment function button, but as [Save Check], thus enabling the cashier to retrieve the check at the sales counter. As with all screens, make sure that this screen gives customers the ability to return to the check ([Revise Order]) and to cancel the check ([Cancel Order]).
Critical settings for some key components on this screen are as follows:
Payment Buttons
Component:
Function Button (or Button List).
'FunctionType':
Set to "ftPayment".
'FunctionName':
Method of payment.
'Navigate':
Set to "Authorizing Payment".
Revise Order
Component:
Function Button.
'FunctionType':
Set to "ftAction".
'FunctionName':
Set to "Go Back".
Cancel Order
Component:
Function Button.
'FunctionType':
Set to "ftNormal".
PixelPoint BackOffice | Advanced Programming
'Navigate':
Set to "Cancel Order".
Timer
Component:
Timer.
'FunctionType':
Set to "ftNormal".
'Interval':
Set to "10000" (or another reasonable setting).
'Navigate':
Set to "Cancel Order".
394
PixelPoint BackOffice | Advanced Programming 395
The Modify Select Item form enables the user to pick an ordered item and apply a modifier to it, remove (void) it, or substitute it for another item.
It is recommended that you set Item List navigation to this form before navigating to the Modify
Item Form (See page ____). You can have users navigate to the Modify Item form through this form by designing a [Modify] function button like the one discussed below (and shown in the image above). Critical settings for some key components on this screen are as follows:
Modify
Component:
Function Button.
'FunctionType':
Set to "ftAction".
'FunctionName':
Set to "Go Forward".
'Navigate':
Set to "Modify Item".
Remove
Component:
Function Button.
'FunctionType':
Set to "ftFinish".
'FunctionName':
Set to "Void Item".
'Navigate':
Set to "Go Back".
Substitution
Component:
Function Button.
'FunctionType':
Set to "ftOrder".
'FunctionName':
Set to "Question Substitution".
'Navigate':
Set to "Go Back".
Go Back
Component:
Function Button.
PixelPoint BackOffice | Advanced Programming 396
'FunctionType':
Set to "ftAction".
'FunctionName':
Set to "Go Back".
Cancel Order
Component:
Function Button.
'FunctionType':
Set to "ftNormal".
'Navigate':
Set to "Cancel Order".
Main Menu
Component:
Function Button.
'FunctionType':
Set to "ftNormal".
'Navigate':
Set to "Menu".
Pay Now
Component:
Function Button or Flash.
'FunctionType':
Set to "ftAction".
'FunctionName':
Set to "Finish Order".
Timer
Component:
Timer.
'FunctionType':
Set to "ftNormal".
'Interval':
Set to "10000" (or another reasonable setting).
'Navigate':
Set to "Cancel Order".
Pretzels (Item List Item)
This component is labeled "Pretzels" because that is the selected product name in the example form shown above. This refers to items on the Item List.
Component:
Label.
'FunctionType':
Set to "ftSpecial".
'FunctionName':
Set to "Product".
'Transparent':
Set to "True".
PixelPoint BackOffice | Advanced Programming 397
The Authorizing Payment form displays when a credit method of payment has been applied on the
Finish Form (See page 209). The Authorizing Payment form serves two functions. First, it gives the customer something to look at while waiting for credit approval. Second, it removes any buttons from the screen, thus ensuring that the user cannot do anything to disrupt the approval process.
The only function applied to this screen is the Timer. Critical settings and values for this component are as follows:
Timer
Component:
"Timer".
'FunctionType':
Set to "ftAction".
'FunctionName':
Set to "Process Payment Authorization".
'Interval':
Set to "10000" (or another reasonable setting).
'Navigate':
"Confirmation".
"NavigateOnFail":
Set to "Declined Payment".
The function "Process Payment Auth" checks every 10 seconds (as defined in 'Interval') for a payment authorization. If the authorization is approved, the timer executes the 'Navigate' setting.
If the authorization is declined, the timer executes the "NavigateOnFail" setting.
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The Confirmation form automatically displays when payment is approved. By the time this screen is displayed, the transaction is considered closed by the POS system.
The one critical component of this screen is the order number. Critical settings and values for this field are as follows:
Confirmation Number
Component:
Label.
'FunctionType':
Set to "ftSpecial".
'FunctionName':
Set to "Order Number".
Timer
Component:
Timer.
'FunctionType':
Set to "ftNormal".
'Interval':
Set to "10000" (or another reasonable setting).
'Navigate':
Set to "Welcome".
This screen will display the transaction number for 10 seconds (as defined in 'Interval') before automatically navigating to the Welcome Form.
PixelPoint BackOffice | Advanced Programming
This form displays if a credit authorization request is declined.
399
Critical settings and values for components on this screen are as follows:
Revise Order
Component:
Function Button.
'FunctionType':
Set to "ftNormal".
'Navigate':
Set to "Finish".
Cancel Order
Component:
Function Button.
'FunctionType':
Set to "ftNormal".
'Navigate':
Set to "Cancel Order".
Timer
Component:
Timer.
'FunctionType':
Set to "ftNormal".
'Interval':
Set to "10000" (or another reasonable setting).
'Navigate':
Set to "Cancel Order".
"Cancel Order" navigates to the Cancel Form. "Try Again" navigates back to the Finish Form.
PixelPoint BackOffice | Advanced Programming 400
This form prevents customers from using the kiosk simply by having no buttons for navigating anywhere else. It is a good idea, however, to have some information about the kiosk's status and perhaps about when it will be back in service.
This screen is activated remotely from a non-kiosk station. The Employee Time Clock's [Break] button changes to [Set Out Of Service] when you select a kiosk employee. Selecting [Set Out Of
Service] puts the kiosk employee on break and navigates the kiosk station to the Out Of Service form. Cashing out and Clocking out the kiosk employee will not affect the Out Of Service display; the kiosk station will remain on this screen until the Kiosk Employee is clocked in or is taken off break.
PixelPoint BackOffice | Advanced Programming 401
Critical settings and values for the timer on this form are as follows:
Timer
Component:
Timer.
'FunctionType':
Set to "ftAction".
'FunctionName':
Set to "In Service Check".
'Interval':
Set to "5000" (or another reasonable setting).
'Navigate':
Set to "Welcome".
PixelPoint BackOffice | Advanced Programming 402
When designing a kiosk, you can apply an [Exit] function button to any form so programmers can easily exit the application. However, this button should be removed from all forms before the kiosk goes live.
To exit from a Kiosk when it is live, swipe into the unit from the Welcome Form (See page 202).
This navigates the station to the PixelPoint POS Login screen. A second swipe logs you into the
POS. From there, exit and/or shut down the station by going into
Manager Functions / Special
Functions / Exit POS Software
or
Shutdown System
.
To resume kiosk operations, swipe the Kiosk employee swipe card when on the Login screen.
Restarting the kiosk unit automatically logs in the Kiosk Employee.
PixelPoint BackOffice | Glossary 403
Agent:
A program that runs on its own and operates in the background. Examples of agent programs are Authorization Manager (CreditCheck) and Inventory Manager (StockBoy).
All at once:
An option that presents multiple questions on the screen at the same time, instead of one at a time.
Ask at once:
Another term for All At Once.
Authorization Manager:
PixelPoint's credit authorization program; an add-on module that enables you to process credit transactions directly through the POS system.
Back-end:
That part of the system that is not exposed to customers and does not deal with them directly. The back-end is behind closed doors. In the software, back-end operations are usually restricted to managers and have a direct effect on the front-end part of the software.
Bar Service:
A type of hospitality service that involves pouring, making and serving drinks to customers.
Barcode:
A printed horizontal strip of vertical bars used for identifying products. The codes, which represent numerical data, are read by a barcode reader and interpreted as the equivalent of a manually entered number.
Biometrics:
Methods for uniquely identifying people based on some feature or trait they alone have. Currently in the hospitality industry this usually means fingerprint scanning, but can also refer to things like iris recognition/scanning.
Blind tender balance:
A tender balance in which the totals the system has calculated are not visible to the user.
Buffet:
A type of dining in which large quantities of food are placed on a long table and the guests serve themselves. Buffets usually allow the guests to return for more food as often as they like.
Bump-bar:
A hardware device used to indicate that orders have been filled and to remove them from a VDS (Video Display System).
Bussing:
A job position with duties that generally involve helping servers. Bussers are usually responsible for clearing and setting the tables.
Bussing command:
A message that prints to a remote printer and is intended for bussing staff, so they know what needs to be done at what table. It has no price and does not print on receipts.
E.g.: [Clear Table].
Call display:
A feature that enables you to identify the person calling on the phone.
PixelPoint BackOffice | Glossary 404
Cash Out:
A function that collects and summarizes all of an employee's sales data. Typically, employees who work with money during their shift need to cash out before they can end their shift.
Cashback:
A feature where a customer asks that a specified amount of money be added to a transaction total, with the understanding that the customer will pay with an EFT payment method and will be given back cash equal to that specified amount added to the total.
Cashier:
An employee whose duty it is to settle checks and help customers pay for their orders.
Cashier Service:
A type of Table Service that has at least one employee whose duty it is to settle checks and help customers pay for their orders (this employee is called a cashier).
CCVS:
An acronym for Credit Card Verification System.
Charge:
A credit transaction.
Charge slip:
A printout for a charge transaction that gives information about the card being used and the transaction being performed, and has a blank space for the customer to write down a tip amount and/or the final total. Charge slips (except for customer copies printed on single-ply paper) also include a line for the customer to sign to authorize the withdrawal of funds from the card.
Charge tip:
A tip added to a check that is paid for by credit card or debit card.
Check:
A printout detailing the customer's order and how much he or she owes the establishment for it.
Chit:
A slip that prints at a remote printer, usually in the kitchen, summarizing the items on the order, in order to give staff a heads-up and time to prepare the items. Aka 'order chit' or 'kitchen chit'.
COD:
An acronym for Cash On Delivery, which refers to paying for orders at the time when they are delivered. Traditionally this was always done by using cash.
Combo:
A specific combination of products that are offered, as a single unit, at a discounted price.
Comp:
To give something free or complimentary.
Consolidation:
Combining similar items into a summary format.
Coupon:
A printed form entitling the customer to a specific discount or incentive program.
Cover charge:
An admission fee.
Cover charge (product type):
An admission ticket. Represents payment for entry to certain establishments and venues. When this item is ordered, it generates and prints a ticket slip, which is then given to the customer. E.g., buying a ticket to see a movie.
CreditCheck:
PixelPoint's credit authorization program; an add-on module that enables you to process credit transactions directly through the POS system.
PixelPoint BackOffice | Glossary 405
Data:
Information contained within a database record.
Database:
An organized body of related information. Comprises database tables, which contain database records. A database can be thought of as a computer filing cabinet, which contains drawers (database tables) and file folders (database records).
Database record:
A single row of data in a database table. It usually has multiple columns, with each cell of the row giving a different kind of information about the one entity. For example, the record for 'John Smith' would contain data pertaining to that one person, but there would be a cell for his name, address, phone number, etc. A database record can be thought of as a filing folder in one of the drawers of a computer filing cabinet.
Database table:
A file comprised of related database records, such as all employees, taxes or products. A database table can be thought of as a drawer inside a computer filing cabinet. This drawer itself contains file folders (database records).
Delay print command:
A command that pauses remote printing. Used when you want to delay the printing of certain items to the kitchen. For example, when placing an order, you select the appetizers, select [Delay] (which for example, is set to delay 10 minutes), then select the entrees. In the kitchen, an order will print containing just the appetizers. Ten minutes later, another order will print containing the entrees.
Delivery driver:
An employee who takes delivery orders to the addresses given by the customers who placed them.
Delivery order:
An order the customer wants to be brought to his or her own address, or another specified address.
Delivery Service:
A type of hospitality service in which customers call in orders or place them on-line and request that the establishment bring them to a specified address.
Department:
A group of job positions performing a similar role or working in a similar area, such as the Kitchen.
Deposit:
An amount of money a guest gives the establishment at the start of the transaction
(before they order anything). In terms of Cash Management, a deposit is when money is taken out of a safe and transported to the bank.
DLL:
An acronym for Dynamic Link Library, a kind of file known as an "Application Extension". It can be thought of a plug-in for a program; it contains code used by the program for small functions. It is much easier to modify or change a DLL for a program than a large part of the core programming of the software itself.
Driver:
An employee whose duty it is to transport products from one place to another. Drivers are often delivery drivers, in the hospitality industry.
EFT:
An acronym for Electronic Funds Transfer, a method of moving money that is usually done over the internet, without physically moving anything.
End of Day:
The process of tallying the day's sales and time clock information, reporting the totals and resetting the system for use the next day.
PixelPoint BackOffice | Glossary 406
Float:
Money put in a till at the beginning of a shift, used so change can be given to the first customers.
Forced question:
A question that forces you to apply a modifier (or several modifiers) to the product being ordered. For example, in order to place an order for a steak, you are usually asked how it should be cooked (well-done, medium, rare, etc.).
Front-end:
That part of the system, and operations using it, that deals directly with customers, at the actual point-of-sale. The front-end of the establishment is that part out on the floor. This is also known as the front-of-house. This part of the system is where stations are located and used.
Gift card:
A magnetic swipe card with pre-purchased funds on it. The balance can be replenished at any time.
Gratuity:
A tip with a set amount, usually used with large parties.
Happy hour:
A designated time when bar prices are reduced to encourage sales.
Hardware:
The part(s) of your system that you can physically touch. The computers, the printers, the cabling are hardware. See Software for related information.
Hold & Fire:
A method of ordering in which the server controls when certain courses print in the kitchen.
Hold order:
A function that pauses the whole order and lets you log out in order to confirm details with a customer and to do so while also letting other servers use the station.
Host:
An employee who seats customers, takes reservations, and does other tasks to manage the tables at the establishment. A female employee with this position is often called a hostess.
Hostess Service:
A type of Table Service that has at least one employee whose duty it is to seat customers, take reservations, and generally manage the tables on the floor (this employee is called a host or hostess).
House account:
A type of house credit in which a member is given a set amount of funds they can use for ordering at the establishment, and which they do not need to pay at the end of their visit, but are instead billed for on a monthly basis (or on some other regular schedule). To use these funds, the member requests that checks be settled "On Account".
House credit:
Credit given to a customer by the establishment. There are two forms of house credit, both of which can be applied to a member record. They are gift cards and house accounts.
PixelPoint BackOffice | Glossary 407
Incentive program:
A program where prizes are awarded to members to encourage them to continue their patronage. Incentive programs usually involve accumulating points through purchases. For example, if a member collects 100 points, they may be awarded a discount or promotional item.
Inherit:
To automatically receive settings from a preceding function or element.
Interface:
Something designed to act as the connection between two independent systems, allowing them to share or exchange information. Also used a verb, with the meaning "to communicate or exchange information".
Intranet:
A group of computers that are networked together, and which access the internet via a single through-point. Intranets can be thought of as localized versions of the internet, with the common connection point to the bigger network (the internet) providing added security to the intranet computers. An intranet site is a website that usually requires a username and password to access and contains things like company-related bulletins, documentation and schedules.
Inventory Manager:
PixelPoint's inventory management system; an add-on module that enables you to monitor and control your inventory with great detail and precision.
IP Address:
Internet Protocol address. Each networked device has a unique IP address that identifies it and enables other devices to communicate with it.
Job position:
The role that an employee is paid to fill, such as waiter, busser, dishwasher, chef.
Kitchen chit:
Kitchen command:
A message that prints to a remote printer and so gives information to employees in another location. It has no price and does not print on the receipt.
Label:
A name given to a check in order to identify it more easily than it could be if using the transaction number. Customers' names are most commonly used as labels.
LDS:
An acronym for Liquor Dispensing System, an automated system for bars that controls and monitors liquor pouring.
License Manager:
PixelPoint's program for managing authorization of the software and its addon components. License Manager must be running in order for the PixelPoint system to work.
Local printing:
Printing done on the printer next to the station.
PixelPoint BackOffice | Glossary 408
Manual keyboard product:
A product type that enables you to type in a name or description, creating a kind of custom product type that does not have a price. Often used for sending messages to certain locations in an establishment, since "ordering" this product sends what is typed in to a remote printer. E.g.: [Message To Chef].
Member group:
A group of people with member accounts at the establishment and who share some characteristic that distinguishes them from other members. This characteristic can be anything, but is commonly things like age, sex, income level, etc.
Merchandise:
Retail items. They are selected using a bar code scanner rather than on a touch screen. When you scan the bar code on a merchandise item, it gets added to the check. E.g.:
[Large Polo Shirt].
Minimum charge:
A product that adjusts its price to ensure that the check total meets a minimum allowable amount. The price decreases as the total amount of the check increases, and will appear on the receipt until the minimum allowable amount is reached (i.e., until the "price" of the minimum charge reaches $0).
Modifier:
An item or description that modifies an ordering product, telling those making and preparing the product exactly what the customer wants. "No cheese", "Extra tomato", "Medium
Rare" and "On the side" are common examples of modifiers.
Modify price:
A special price level that applies when an ordering product is used as an option.
For example, say a Salad is regularly $4, but if you order the Steak Dinner, you can add that
Salad for $1. $1 is the salad's modify price. This pricing level is applied through the use of a forced question.
Multiple tendering:
Settling a check by using more than one method of payment. E.g., putting half of the total on a credit card and using a gift card for the rest of it.
Nested Recipe:
NSF:
An acronym for Non-Sufficient Funds, an error message returned in settling charge transactions, indicating that the customer does not have enough money in that particular account for the payment to be pre-authorized.
Octet:
A part of an IP address, separated from other octets by a period. Each IP address consists of four octets.
Open architecture:
Describes software that can work on different brands of hardware. The opposite of this is 'Proprietary', which means that it only works on a specific brand of products.
Option:
A product modifier that enables customers to customize the product they have ordered.
For example, salads usually have an option for salad dressing, in that customers choose what kind they want. Options may or may not carry a price.
Order chit:
PixelPoint BackOffice | Glossary 409
Order number:
The number of the order. Numbering orders gives each one a unique ID that can be used for a number of things in the POS.
Order taker:
An employee who enters delivery and pickup orders into the system.
Ordering product:
Any item that is listed on an establishment's menu. Every ordering product has a price and is printed on a receipt. E.g.: [Ham Sandwich].
Over:
An amount of money by which a reported total is greater than what the system has calculated it should be.
Pay-in:
Money put into a till or safe from something other than regular sales transactions.
Pay-out:
Money taken out of a till or safe for something outside of regular sales transactions.
PDA:
An acronym for Personal Digital Assistant, a hand-held computer device.
Pick up:
A withdrawal of money from a till when it is overly full. Money is usually moved to a safe to make more room.
Pickup Service:
A type of hospitality service in which customers call in orders or place them online, and then go to the establishment to pick them up and then bring them elsewhere.
PIN pad:
Hardware with a numeric keyboard used for entering PINs or other security information for charge transactions.
Ping:
A system command that lets you verify that a particular IP address exists and can accept requests. For example, "ping 10.10.10.10" will send a ping signal across the network to the PC with the IP address of 10.10.10.10 and verify that it is present on the network and received that signal.
PLU:
An acronym for Price Look Up, which is a method of ordering in which items are assigned a number. Upon entering the number, the corresponding item is added to the check. These numbers themselves are PLUs.
PO:
An acronym for Purchase Order (see below).
POSSERVER:
The default name given to the server computer that holds the PixelPoint software and database.
Pre-authorized:
An adjective describing that state in the processing of credit cards in which the bank has authorized an eventual transaction in the amount of the check total (plus an allowance for tips), but no funds have yet been transferred, and will not be transferred until the final amount (including the tip) is determined and the establishment sends it through to be settled.
Pre-void:
A cancellation of an item that has not been sent to the kitchen or bar. Pre-voids are often used to correct immediate mistakes.
Price level:
A set price for a product or group of products; products and report categories can have multiple price levels, and each one may be higher or lower than others. They can be set to change from one price level to another based on a particular schedule, or on other criteria.
PixelPoint BackOffice | Glossary 410
Printer channel:
A figurative channel or lane of traffic that orders of a specific type take to get to their printing destination(s). Systems generally have a printer channel for each kind of printing destination, and the channels are named after these destinations. "Local", "Kitchen" and "Bar" are examples of printer channel names.
Product:
A menu item, usually. However, products can also be things like rentals, minimum charges and commands. 13 different types of products can be programmed into PixelPoint.
Punch index:
A reference number for an individual employee shift.
Purchase order:
A record of a request to buy or order something.
Quick Service:
A type of hospitality service where customers place, get and pay for orders at stations at the beginning of their stay at the establishment. Orders may be "to go", in which case customers take their orders out of the establishment, or, if there is a seating area, they may be
"for here", in which case customers take their orders and sit down but are not waited on by anyone.
Rated product:
A rental; a kind of product with a price that increases as time passes. E.g.: [Pool
Table].
Receipt:
A printout detailing the customer's order and how he or she paid the establishment for it. A receipt is almost the same as a check, except it includes the method of payment(s) used.
Recipe item:
Food products that are not purchased by themselves, but which are components of items that are ordered, such as a hamburger, or a buffet lunch. Recipe items are used to post raw inventory usage. The [Post Inv Usage] function presents a list of all recipe item products, and someone, such as a chef, selects the items and quantities that were used.
Reference number:
A number printed on charge slips so tips can be applied to the right transaction after the charge slip has been signed and picked up.
Remote print:
A piece of paper printed on a printer not next to the station.
Remote printing:
Printing done on a printer that is not next to the station.
Rental:
An item that is rented for a period of time, and the price of which increases the longer the item is rented.
Report category:
A group of similar products. For example, soups, salads, pizzas, etc.
Report Viewer:
PixelPoint's reporting tool. Creates reports using Crystal Reports.
Reservation:
An arrangement, or a record of an arrangement, for a customer (or customers) to dine or stay at the establishment at a set time or date; usually involves the holding of a table or room for the said customer(s), to ensure that there will be space at the reserved time.
PixelPoint BackOffice | Glossary 411
Sales type:
The way an item is sold; for example, some orders are to be delivered, others are sold on-site.
Seating:
A system for keeping track of what items were ordered by each seat at a table. This makes for easy splitting of checks, so each customer can pay for only what he or she ordered.
Seating position:
An order marker allowing you to separate one person's order from another's on the same check. A seating position product has no price and does not show up on the receipt.
Sent:
Sent to the bar or kitchen, etc., to be prepared.
Shift:
The time an employee works within a given day. Also refers to a range of days when discussing employee scheduling.
Short:
An amount of money by which a reported total is smaller than what the system has calculated it should be.
Software:
Those parts of your system that you cannot physically touch. The PixelPoint program,
your data and the Windows operating system are all software. See 'Hardware' for related
information.
Split:
To divide a check between customers so each has their own check. You can split individual products too, so that each customer pays for their share of it. You can also split tenders, in that you can use one method of payment for part of the total and other methods of payment for the remainder.
Split check:
A check on a table that has multiple checks on it; each of these checks has been split from the table's original check. When customers request to have "separate checks", you do this by splitting the check into several smaller checks.
Split modifier:
A modifier, or part of a modifier, that has been split into several smaller portions.
For example, for a half-and-half pizza, each modifier (a topping) is split into two.
Split tendering:
Settling a check by using more than one method of payment. E.g., putting half of the total on a credit card and using a gift card for the rest of it.
SQL Database Engine:
The utility program that manages the flow of information to and from the system database. It must be running in order for the PixelPoint system to work. SQL is an acronym for Structured Query Language, and is a computer language for querying and modifying data and managing databases; PixelPoint POS is entirely SQL-based.
StaffTime:
PixelPoint's employee scheduling program; an add-on module that enables you to create and modify employee shifts, forecast labor needs and costs, and take advantage of many other scheduling features.
Station:
A touch-screen terminal or other computer used to place orders, settle checks, and perform other front-end operations.
Station 1:
The master station. It is the first station you start up at the beginning of the day. It is also the station you perform the End Of Day process on.
StockBoy:
PixelPoint's inventory management system; an add-on module that enables you to monitor and control your inventory with great detail and precision.
PixelPoint BackOffice | Glossary 412
Sub-recipe:
A recipe inside of a stock item. For example, you may have a stock item called potato salad which is included in several meal products. The recipe for potato salad has its own ingredients, however, and so this recipe is a sub-recipe.
Summary group:
A group of similar report categories. For example, all report categories referring to food items are grouped into a Food summary group.
System interface:
A configuration of the software, designed for a particular kind of service mode or job position. Every POS user has a specified system interface, and this determines what screen is displayed when the user logs in, as well as what functions are available to him/her.
Tab card:
A swipe card with a table number stored on it, enabling restaurants to access a particular transaction by swiping the card. Usually used in market style restaurants, in which each customer is given a tab card.
Table Service:
A type of hospitality service where customers dine-in at the establishment and are waited upon by employees throughout their stay.
TableTime:
PixelPoint's table management program; an add-on module that allows you to process reservations and manage guest seating directly through the POS system.
Take out order:
An order of food the customer wishes to be packaged in order that it may be taken out of the establishment and eaten elsewhere.
TCP/IP:
Transmission Control Protocol / Internet Protocol. The basic communications protocol of the Internet. It is also the communications protocol for the POS network.
Tender balance:
The process of comparing the amount of money you should have received for orders to the amount of money you actually received. You balance the predicted amounts and the actual amounts for each method of payment.
Ticket number:
A kind of product that also has a reference number associated with it. When you add a ticket number to the check, the system asks for the reference number and prints it on the receipt with the price and product name. Ticket numbers are often expensive items with serial numbers, such as boxes of cigars or bottles of vintage wine.
Till:
A cash drawer insert.
Time Clock Manager:
A module that makes changes to employees' time clocks. It can be used to modify clock-in or clock-out times, rates of pay or job positions.
Timer:
A rental or rated item, such as a pool table or bowling lane, the price of which increases as time passes (hence 'timer').
UPC:
An acronym for Universal Product Code, a barcode that identifies the product it is on. All barcode scanners can read the product's UPC and identify it accurately.
UPS:
An acronym for Uninterruptible Power Supply. Refers to a backup battery power supply that keeps the PC running if the power goes out.
PixelPoint BackOffice | Glossary 413
VAT:
An acronym for Value Added Tax, a pricing system which includes applicable taxes in the listed prices.
PixelPoint BackOffice | ,QGH[
%XWWRQV
[+/- Job Position], 128
[Acquire Image], 128
[Add Alert Schedule], 223
[As Selected], 151
[Assign Card], 128
[Auto PO], 108
[Cancel PO], 108
[Change Date], 235
[Clear Message], 89
[Copy From Company Info], 106
[Copy Schedule], 151
[Create Recipe Item], 99
[Delete Shift], 151
[Exit], 151
[Input New Stock], 108
[Load Image], 128
[Load Schedule], 151
[Make Info], 50
[Modify Shift], 151
[New PO], 108
[Physical Counts], 108
[Picture], 128
Member Setup, 187
[Print Emp Card], 128
[Print], 151
[Product], 199
[Receive PO], 108
[Recipe Setup], 108
[Schedule],
Config. Category Setup, 83
Employee Setup, 128
Report Category Setup, 66
[Select Products], 199
[Select Source], 128
[Send], 89
[Set Report Categories], 199
[Show Employee], 151
[Show Linked Inventory Items], 105
[Stock Levels], 108
[Stock Supplier Setup], 108
[Till Close], 151
[To Open], 151
[Transfers], 108
A
Accessing,
BackOffice, 19
Active And Inactive Records, 25
Active Surcharge, 50
Adding,
a Member, 187 a Product, 41 an Employee, 128
Batch Recipes, 118
Spillage/Waste, 118
Administrator Menu, 238
Advanced Tab,
Coupon Setup, 204
Employee Setup, 131
Job Positions, 140
Payment Method Setup, 284
Product Setup, 50
Shift Rules, 170
Station Setup, 268
Stocked Items, 99
Alert Manager, 223
All At Once, 41
Ask At Once, 41
Auto,
Combo Recognition, 37
Gratuity, 250
PO, 113
Redirect Printer, 292
B
Background Image, 255
Background of Table Layout, 232
BackOffice,
News Support, 370
Starting, 19
Toolbar, 19
Backup Now!, 221
Banner Message Setup, 218
Batch Recipe, 118
Billboard Message Setup, 217
Bussing,
Commands, 35
C
Cancel PO, 113
Cash,
Drawers, 26
System Configuration, 26
Cash Management, 173
Changes in Programming, 21
Collaboration,
Function, 172
Tab, 255
Combos, 37
Combo Items Tab, 59
414
PixelPoint BackOffice | ,QGH[
Company,
Info Tab, 246
Setup, 184
Configuration Category Setup, 83
Configuration Setup, 83
Contests, 177
Advanced Tab, 179
Coupon Setup, 199
Advanced Tab, 204
Course,
Network Printer Setup, 295
Prefixes, 250
Product Setup, 41
Sorting, 295
Cover Charges, 35
Credit,
Limit, 187
Custom,
Fields, 134
Tab, 46
Custom Chit Tab, 297
Customer Displays, 310
Customizing Toolbars, 19
D
Dedicated Server, 26
Defaults Tab,
System Setup, 253
Delay Print Commands, 35
Deleting Records, 25
Delivery Zone Setup, 195
Departments, 126
Setup, 136
E
Email Tab, 257
Employee,
Advanced Tab, 131
Concepts, 126
Contests, 177
Departments, 136
Employee Info Tab, 128
EmployeeHR Tab, 133
Forecast Setup, 166
Forecast Tab, 167
Info Tab, 128
Job Positions, 138
Order of Programming, 22
Performance Points, 137
Schedule Tab, 154
Scheduled Shift Times Tab, 157
Scheduler, 150
Security Levels, 142
Setup, 127, 161
Shift Type Setup, 160
Template Setup, 163
Template Tab, 165
Toolbar, 151
EmployeeHR Tab, 133
Employees Menu, 125
Exit Setup, 87
F
Feature Codes, 55
Filter by Sales Type, 294
Find PO!, 113
Fonts Tab, 267
Forced Questions, 75
in Product Setup, 41
Forecast,
Setup, 166
Tab, 167
Form Designer, 300
Button Lists, 340
Component Inspector, 302
Component Toolbar, 302
Components, 313
Finish Forms, 303
Form Display, 302
Forms, 303
Function Buttons, 320
Function Types, 364
Glossary of, 364
Images, 336
Inspector Fields, 358
Kiosk Forms, 309
Label Types, 368
Menu Icons, 355
Order Forms, 305
Order Grids, 324
Other Forms, 310
Question Forms, 307
Roll Panels, 331
Toolbar Icons, 356
Future Orders, 250
G
General Setup, 198
Order of Programming, 22
General Tab, 292
Gratuity, 250
415
PixelPoint BackOffice | ,QGH[
H
Help Menu, 370
History Tab, 192
Hold and Fire, 55
How To Make,
Product Setup, 50
Stocked Items, 102
I
Initial Set Up,
Order of Programming, 22
Input New Stock, 113
Interfaces, 131
Intranets, 255
Inventory, 92
Manager, 108
Manager Menu, 111
Order of Programming, 123
Purchase Orders Menu, 113
Stock Menu, 118
Stocked Items, 95
Supplier Setup, 104
Warehouse Setup, 106
Without StockBoy, 93
J
Job Positions, 126
Advanced Tab, 140
Setup, 138
K
Keyboard Forms, 310
Kiosk Forms Tab, 63
Kitchen Commands, 35
L
Liquor Weighing, 99
M
Mail, 88
Response, 91
Send, 89
Manager Menu, 111
Manual Keyboard, 35
Mealtime Setup, 215
Member,
Browser, 196
Concepts, 181
Group Setup, 182
History Tab, 192
Info Tab, 187
Member/VIP Menu, 180
Notes Tab, 190
Order History, 192
Search Tab, 186
Setup, 185
Ship To Tab, 189
Shipping Address, 189
Stats Tab, 191
Menu Setup, 79
Order of Programming, 22
Merchandise, 35
Minimum Charges, 35
Modes, 131
Modifiers, 35
on Menus, 79
Modify Prices, 41
Multi Menu Setup, 78
N
Naming Printers, 29
Navigation Bar, 24
Network Printer Setup, 291
Network Printers Setup,
Custom Chit Tab, 297
General Tab, 292
Print Filter Tab, 294
Sort Order Tab, 295
New PO, 113
Non-Dedicated Server, 26
Notes Tab, 190
O
Online Help, 19
Options, 35
Order of Programming, 22
Inventory, 123
Order Page,
Setup, 64
Ordering,
Products, 35
Orders Tab, 250
Overview, 19
P
Pause Inventory Depletion, 111
Pay In or Out Reasons, 216
Payment,
416
PixelPoint BackOffice | ,QGH[
Payment,
Advanced Tab, 284
Denominations Tab, 286
Methods Setup, 281
P. Denominations Tab, 286
Performance Points, 137
Physical Counts, 118
Policy Setup, 299
POS Functions Setup, 279
POS Reports Tab, 247
Preset Payment Tab, 248
Print,
Consolidation, 32
Filter, 294
PO, 113
Printer,
Channels, 30
Code Setup, 289
Concept, 30
Determining, 31
Ports Tab, 265
Setup, 288
System Configuration, 26
Printing Concepts, 28
Product, 33
Advanced Tab, 50
Combo Items Tab, 59
Concepts, 34
Custom Tab, 46
Kiosk Forms Tab, 63
Order of Programming, 22
Recipe Tab, 48
Setup, 40
Setup Tab, 41
Shift Products Tab, 61
Types, 35
User Definable Tab, 62
Programming,
Changes, 21
Order, 22
Purchase Orders, 113
R
Rated Products, 35
Receipt,
in Station Setup, 274
Setup, 211
Sort Tab, 214
Receive PO, 113
Recipe Items, 35
Recipe Setup, 118
Recipe Tab, 48
Redirect Printer, 292
Refund Reasons, 86
Report,
Category Concept, 34
Category Setup, 66
Reservations, 235
Revenue Center Setup, 276
Revise PO, 113
S
Sales Type,
Filter by, 294
Setup, 277
Schedule, 150
Setup, 161
Tab, 154
Scheduled Shift Times,
Employee Scheduler, 157
Screen Savers, 310
Search Tab, 186
Seating Positions, 35
Sections, 226
Security Level Setup, 142
Security Levels,
Definitions, 144
Send Mail, 89
Server Configurations, 26
Service Modes, 131
Shift,
Assignment, 171
Products Tab, 61
Rules, 168
Types, 160
Ship To Tab, 189
Shipping Addresses, 189
Size Up/Down, 50
Sort By,
Course, 295
Product Printing Priority, 295
Report Category Printing Priority, 295
Seat, 295
Sort Order Tab, 295
Sort Tab, 214
Spillage,
Adding to inventory, 118
Standalone Server, 26
Starting BackOffice, 19
Station,
Advanced Tab, 268
Depletion, 107
417
PixelPoint BackOffice | ,QGH[
Station,
Fonts Tab, 267
Options, 262
Printer Ports Tab, 265
Receipt Setup Tab, 274
Setup, 261
Station Options Tab, 262
Stats Tab, 191
Stock,
Depletion, 99
Levels, 118
Menu, 118
Stock Item Setup, 118
Stock Supplier Setup, 118
Stocked Items, 95
Advanced Tab, 99
How To Make Tab, 102
Stocked Items Tab, 96
Sub-Recipe Tab, 101
User Definable Tab, 103
Sub-Recipe Tab, 101
Summary Group,
Concept, 34
Setup, 69
Supplier Setup, 104
Advanced Tab, 105
Surcharge, 50
System,
Collaboration Tab, 255
Company Info Tab, 246
Concepts, 18
Configurations, 26
Defaults Tab, 253
Email Tab, 257
Interfaces, 131
Log, 220
Orders Tab, 250
Setup, 239
SystemTab, 240
Tab, 240
Taxes, 243
T
Table,
Background, 232
Drawing, 234
Layout, 228, 232
Reservations, 235
Sections, 226, 231
Settings, 227
Setup, 225, 228
Table Settings, 227
Tagging Tables, 233
Toolbar, 229
Tag Menu, 79
Tagging,
Products, 79
Tables, 233
Tax Setup, 243
Template,
Setup, 163
Tab, 165
Ticket Numbers, 35
Time Clock Manager, 148
Toolbar,
BackOffice, 19
Employee Scheduler, 151
Table Layout Setup, 229
Transfers, 118
U
USB Printers, 298
User Definable Tab, 134
V
VAT Environment, 243
View Response Mail, 91
VIP Menu, 180
W
Warehouse Setup, 106
Waste,
Adding to inventory, 118
Weather Conditions, 219
Window Menu, 369
Windows Printing, 298
418
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