Quick Reference Guide UNIVERGE UCaaS UC Client Status Dropdown Set your status / Change preferences / Exit Voice mail Be notified of any voicemails Message of the Day Set a 140 character message of the day Missed Calls View your missed calls Call control Access your calls / swap between active calls Quick Set Preferences Access your quick profiles (set in preferences) Contacts Status Is the contact available to communicate? Do Not Disturb Check if your phone is set to Do Not Disturb Contacts Message of the day Your contact’s message of the day Soft phones See the status of your soft phone Contacts location Where is your contact? Search Enter text to search or numbers to dial Search View your last Search results Contact List management Manage the current list of contacts Call History Search your call history Dial a contact Call the person from your selected phone Contact List Access your contact lists Send an Instant Message Click to send and Instant message Get more information Navigate menus / redial / directory / volume Configuration When first installed the UNIVERGE 3C UC client needs to be told where to connect to the Corporate UNIVERGE 3C Server. 1. 2. 3. 4. In the Configuration URL enter http://___________________ Press Submit. If presented a choice of clusters, choose UNIVERGECLOUD Click Connect. Logging in 1. 2. 3. 4. Enter your username _________________________________ Enter you password: _________________________________ Click Remember me if desired. Click Sign in. Configuring your SMP softphone (Optional) 1. 2. 3. 4. From the UC Client click the status drop down Click Preferences. Click the Soft Media Phone tab button. For the Address Set 1: Address enter http://_____________________________________________ 5. 6. 7. 8. For Transport select __________________________________ For Port enter_______________________________________ Select your preferred Audio device from the list 9. I f you wish to use video, select your video device from the list. Click Save. Once configured you will see a check on the Soft Media phone icon. Presence Status Tab conversations One tab per conversation Your Video What the other party sees Current Conversation Your conversation Video Control Start/Stop video, resize full-screen View Conversation History Click to search previously sent messages Other party The other person’s video Your presence automatic reflects what you are doing (Online) or you can manually choose from one of the following by clicking on the status drop down Online Away Be Right Back Busy Control your fonts Choose which fonts to use for your messages Out To Lunch Out Of Office Click to dial Click to call the person you are chatting with Your Message Type your message here In a Meeting Appear Offline Auto Attendant: ________ Voice Mail: _________ Dial _______ to access your voicemail Dial _______ to access your voicemail Forward your phone to voicemail (first time) 1. 2. 3. 4. 5. 6. 7. From the UC Client click the status drop down Click Preferences. Click the forwarding arrow at the top of the screen. Click create forwarding now. Enter the name “voice mail” and click the search icon. Select how long you want it to ring before going to voicemail. Click OK. - Click Save. Time based call forwards UNIVERGE 3C allows you to decide the times/days a call forward is valid. 1. 2. 3. 4. 5. 6. 7. 8. From the UC Client click the status drop down Click Preferences. Click the forwarding arrow at the top of the screen. Click Modify on the call forward profile you want to change. Click the “right” arrow Select the days and times you want this forwarding active. Click the “right” arrow Select the dates you want the call forwards active for. Dual ring By default all of your 3C extensions ring, but you can also have it ring external numbers as well. 1. 2. 3. 4. 5. 6. 7. 8. From the UC Client click the status drop down Click Preferences. Click the forwarding arrow at the top of the screen. Click Modify on the call forward profile you want to change. Click New Destination. Enter the number you wish it to ring in +61392621111 format. Set the duration to “immediately”. Ensure you click continue to off the call so your 3C phones continue to ring. Preferences Call waiting The preference screen gives you access to a wide range of settings and features that allow you customise you communications experience. By default UNIVERGE 3C allows for you to handle 4 concurrent calls. You will hear a tone to tell you that have a call waiting, you will also get a separate call control strip for each call. 1. 2. From the UC Client click the status drop down Click Preferences. Setting your location 1. 2. 1. In the preferences dialog, click My Profile. Enter your location. Changing your active phone settings UNIVERGE 3C allows you to choose which of your phones you can answer a call on (active). Note you will always be able to initiate a call regardless of this setting. 1. 2. 3. 4. 5. 6. From the UC Client click the status drop down Click Preferences. Click the phone icon. Choose the phones you want to be Active. Choose the phone you want to be the default. Click Save. Call Control When on a call you will see a strip like the following appear in the UC Client. Dial pad (only on soft phone calls) Record the call (if allowed) UNIVERGE 3C allows you to set call forwards based on your status. From the UC Client click the status drop down Click Preferences. Click the forwarding arrow at the top of the screen. Click Modify on the call forward profile you want to change. Click Presence. Click Only forward when your presence is. Choose the presence states you want. Click Save. 2. 3. Create a new contact list 1. 2. 3. Click on any contact list. Click the contact list management button Select Add List. Quick Set Profiles Quick set profiles allow you to quickly set your presence and presence notes, and which phones are active. 1. From the UC Client click the status drop down 2. Click Preferences. 3. Click Quick Set Profiles. 4. Click Create New. 5. Enter a Name. 6. Choose your presence status from the list. 7. Enter a presence note if desired 8. Select the devices that you want to ring (active) 9. Click save. straight from the home screen. You can now choose the quick profile Hold / un-hold the call Transfer the call to another party Hang-up the call Swap the call to another phone. When someone calls you the UC Client will notify you of the incoming call (regardless of which devices are ringing). 1. From the UC Client click the status drop down 1. Click Preferences. 2. Click Alerts. 3. Choose an “Audible Call Notification” from the list, or choose your own from your music collection. Exiting the UC Client 1. 2. From the UC Client click the status drop down Select Exit. Getting Help 1. 2. Auto Attendant: ________ Voice Mail: _________ Enter part of the person’s name in the search box and hit enter. Click the Add contact to contact list button. Choose the list you want to add the contact too. UC Client Ring Tone Forward based on my status 1. 2. 3. 4. 5. 6. 7. 8. Add a contact to your list From the UC Client click the status drop down Select Help.
* Your assessment is very important for improving the work of artificial intelligence, which forms the content of this project