Samsung | PH49F | Samsung PM43F User Manual

USER
MANUAL
PM32F / PM43F / PM49F / PM55F
PH43F / PH49F / PH55F
PH43F-P / PH49F-P / PH55F-P
The colour and the appearance may differ depending on the product, and the specifications
are subject to change without prior notice to improve the performance.
Recommended hours of use per day for the PM32F models is less than 16 hours. If the
product is used for longer than 16 hours a day, the warranty may be void.
2
Table of contents
Table of contents
01.Safety
Source selection
Safety precautions
5
Electricity and safety
5
36
Installation6
03.PC software (Multiple Display
Control)
Operation7
Installation/uninstallation
Storage8
Installation37
Cleaning9
Uninstallation37
Precautions when handling the panel
Connection
38
Using the RS-232C cable
38
Using the ethernet cable
38
9
02.Device setup
Installation
10
What’s Included
10
37
04.Home screen
Parts11
Player
40
Reverse side
12
Viewing content
40
Anti-theft lock
13
When content is running
41
Plug In Module (Sold separately)
14
File formats compatible with Player
41
Remote control
15
Schedule
46
Guided installation
17
URL Launcher
46
External connection
20
URL Launcher Setting
46
Checkpoints20
Clone Product
46
Cable Connection
20
When a duplicate file is not found on the external
Control Codes
22
storage device
PC connection
31
When a duplicate file is found on the external storage
AV connection
34
device47
LAN connection
36
46
ID Settings
47
Device ID
47
Device ID Auto Set
47
PC Connection Cable
47
Video Wall
48
Video Wall
48
Network Status
48
Picture Mode
49
On/Off Timer
49
On Timer
49
Off Timer
50
Ticker
50
Approving a connected device from the server
51
05.Menu
Screen adjustment
53
OnScreen display adjustment
57
Sound adjustment
59
Network
60
Network Settings (Wired)
62
Network Setting (Wireless)
64
WPS(PBC)65
System
66
Anynet+ (HDMI-CEC)
71
3
Table of contents
Support
73
06.Troubleshooting
Before you contact us
74
Diagnosis74
Screen Resolution
74
Checkpoints75
Frequently asked questions
80
07.Appendix
Specifications
81
General81
Standard signal mode table
83
Responsibility for the pay service (Cost to Customers)
85
Not a product defect
85
A product damage caused by customer’s fault
85
Others85
Optimum picture quality and afterimage burn-in
prevention
86
Optimum picture quality
86
Prevention of afterimage burn-in
86
Preventing afterimage burn-in
87
License
88
4
About this manual
About this manual
Copyright
The contents of this manual are subject to change without notice to improve quality.
© 2015 Samsung Electronics
Samsung Electronics owns the copyright for this manual.
Use or reproduction of this manual in parts or entirety without the authorization of
Samsung Electronics is prohibited.
Microsoft, Windows are registered trademarks of Microsoft Corporation.
VESA, DPM and DDC are registered trademarks of the Video Electronics Standards
Association.
Ownership of all other trademarks is attributed to their due owner.
• An administration fee may be charged if either
a an engineer is called out at your request and there is no defect in the product
(i.e. where you have failed to read this user manual).
b you bring the unit to a repair centre and there is no defect in the product
(i.e. where you have failed to read this user manual).
• The amount of such administration charge will be advised to you before any work
or home visit is carried out.
Symbols
WARNING
A serious or fatal injury may result if instructions are not followed.
CAUTION
Injury or damage to property may result if instructions are not followed.
Note
Instructions marked by this symbol must be followed.
5
Chapter 1. Safety
Safety
Safety precautions
Clean any dust around the pins of the power plug or the power socket with a dry cloth.
CAUTION
CAUTION
RISK OF ELECTRIC SHOCK! DO NOT OPEN THE PRODUCT.
Do not disconnect the power cord while the product is being used.
TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE COVER. (OR BACK)
• The product may become damaged by an electric shock.
THERE ARE NO USER SERVICEABLE PARTS INSIDE.
REFER ALL SERVICING TO QUALIFIED PERSONNEL.
Electricity and safety
WARNING
• A fire may result.
Only use the power cord provided with your product by Samsung. Do not use the
power cord with other products.
• A fire or electric shock may result.
Keep the power socket where the power cord is connected unobstructed.
Do not use multiple products with a single power socket.
• The power cord must be disconnected to cut off power to the product when an issue
occurs.
• Note that the product is not completely powered down by using only the power
button on the remote.
• Overheated power sockets may cause a fire.
Hold the plug when disconnecting the power cord from the power socket.
Do not touch the power plug with wet hands. Otherwise, an electric shock may result.
• An electric shock or fire may result.
Do not use a damaged power cord or plug, or a loose power socket.
• An electric shock or fire may result.
Insert the power plug all the way in so it is not loose.
• An unsecure connection may cause a fire.
Connect the power plug to a grounded power socket (type 1 insulated devices only).
• An electric shock or injury may result.
Do not bend or pull the power cord with force. Be careful not to leave the power cord
under a heavy object.
• Damage to the cord may result in a fire or electric shock.
Do not place the power cord or product near heat sources.
• A fire or electric shock may result.
6
Chapter 1. Safety
Installation
WARNING
Do not place candles, insect repellants or cigarettes on top of the product. Do not
install the product near heat sources.
• A fire may result.
Have a technician install the wall-mount hanger.
• Installation by an unqualified person can result in an injury.
• Only use approved cabinets.
Do not install the product in poorly ventilated spaces such as a bookcase or closet.
• An increased internal temperature may cause a fire.
Install the product at least 10 cm away from the wall to allow ventilation.
• An increased internal temperature may cause a fire.
Keep the plastic packaging out of the reach of children.
• Children may suffocate.
Do not install the product on an unstable or vibrating surface (insecure shelf, sloped
surface, etc.)
• The product may fall and become damaged and/or cause an injury.
• Using the product in an area with excess vibration may damage the product or cause
a fire.
Do not install the product in a vehicle or a place exposed to dust, moisture (water
drips, etc.), oil, or smoke.
• A fire or electric shock may result.
Do not expose the product to direct sunlight, heat, or a hot object such as a stove.
• The product lifespan may be reduced or a fire may result.
Do not install the product within the reach of young children.
• The product may fall and injure children.
• As the front is heavy, install the product on a flat and stable surface.
Edible oil, such as soybean oil, can damage or deform the product. Do not install the
product in a kitchen or near a kitchen counter.
CAUTION
Do not drop the product while moving.
• Product failure or personal injury may result.
Do not set down the product on its front.
• The screen may become damaged.
When installing the product on a cabinet or shelf, make sure that the bottom edge of
the front of the product is not protruding.
• The product may fall and become damaged and/or cause an injury.
• Install the product only on cabinets or shelves of the right size.
Set down the product gently.
• Product failure or personal injury may result.
Installing the product in an unusual place (a place exposed to a lot of fine dust,
chemical substances, extreme temperatures or a significant presence of moisture, or
a place where the product will operate continuously for an extended period of time)
may seriously affect its performance.
• Be sure to consult Samsung Customer Service Centre if you want to install the
product at such a place.
7
Chapter 1. Safety
Operation
• Product failure, an electric shock or fire may result from a damaged cable.
WARNING
If a gas leakage is found, do not touch the product or power plug. Also, ventilate the
area immediately.
There is a high voltage inside the product. Never disassemble, repair or modify the
product yourself.
• Sparks can cause an explosion or fire.
• A fire or electric shock may result.
• Contact Samsung Customer Service Centre for repairs.
Do not lift or move the product by pulling the power cord or any cable.
Before moving the product, turn off the power switch and disconnect the power cable
and all other connected cables.
Do not use or keep combustible spray or an inflammable substance near the product.
• Damage to the cord may result in a fire or electric shock.
If the product generates abnormal sounds, a burning smell or smoke, disconnect the
power cord immediately and contact Samsung Customer Service Centre.
• An electric shock or fire may result.
Do not let children hang from the product or climb on top of it.
• Children may become injured or seriously harmed.
If the product is dropped or the outer case is damaged, turn off the power switch and
disconnect the power cord. Then contact Samsung Customer Service Centre.
• Continued use can result in a fire or electric shock.
Do not leave heavy objects or items that children like (toys, sweets, etc.) on top of the
product.
• The product or heavy objects may fall as children try to reach for the toys or sweets
resulting in a serious injury.
During a lightning or thunderstorm, power off the product and remove the power
cable.
• A fire or electric shock may result.
Do not drop objects on the product or apply impact.
• A fire or electric shock may result.
Do not move the product by pulling the power cord or any cable.
• Product failure, an electric shock or fire may result from a damaged cable.
• An explosion or fire may result.
Ensure the vents are not blocked by tablecloths or curtains.
• An increased internal temperature may cause a fire.
Do not insert metallic objects (chopsticks, coins, hairpins, etc) or objects that burn
easily (paper, matches, etc) into the product (via the vent or input/output ports, etc).
• Be sure to power off the product and disconnect the power cord when water or other
foreign substances have entered the product.
Then contact Samsung Customer Service Centre.
• Product failure, an electric shock or fire may result.
Do not place objects containing liquid (vases, pots, bottles, etc) or metallic objects on
top of the product.
• Be sure to power off the product and disconnect the power cord when water or other
foreign substances have entered the product.
Then contact Samsung Customer Service Centre.
• Product failure, an electric shock or fire may result.
CAUTION
Leaving the screen fixed on a stationary image for an extended period of time may
cause afterimage burn-in or defective pixels.
• Activate power saving mode or a moving-picture screen saver if you will not be
using the product for an extended period of time.
8
Chapter 1. Safety
Disconnect the power cord from the power socket if you do not plan on using the
product for an extended period of time (vacation, etc).
• Dust accumulation combined with heat can cause a fire, electric shock or electric
leakage.
Be careful that children do not place the battery in their mouths when removed from
the remote control. Place the battery in a location that children or infants cannot
reach.
• If children have had the battery in their mouths, consult your doctor immediately.
Use the product at the recommended resolution and frequency.
When replacing the battery, insert it with the right polarity (+, -).
• Your eyesight may deteriorate.
• Otherwise, the battery may become damaged or it may cause fire, personal injury or
damage due to leakage of the internal liquid.
Do not hold the product upside-down or move it by holding the stand.
• The product may fall and become damaged or cause an injury.
Looking at the screen too close for an extended period of time can deteriorate your
eyesight.
Do not use humidifiers or stoves around the product.
• A fire or electric shock may result.
Rest your eyes for more than 5 minutes for every 1 hour of product use.
• Eye fatigue will be relieved.
Do not touch the screen when the product has been turned on for an extended period
of time as it will become hot.
Store small accessories out of the reach of children.
Exercise caution when adjusting the product angle or stand height.
• Your hand or finger may get stuck and injured.
• Tilting the product at an excessive angle may cause the product to fall and an injury
may result.
Do not place heavy objects on the product.
• Product failure or personal injury may result.
When using headphones or earphones, do not turn the volume too high.
• Having the sound too loud may damage your hearing.
Use only the specified standardized batteries, and do not use a new battery and a
used battery at the same time.
• Otherwise, the batteries may be damaged or cause fire, personal injury or damage
due to a leakage of the internal liquid.
The batteries (and rechargeable batteries) are not ordinary refuse and must be
returned for recycling purposes. The customer is responsible for returning the used or
rechargeable batteries for recycling.
• The customer can return used or rechargeable batteries to a nearby public recycling
centre or to a store selling the same type of the battery or rechargeable battery.
Storage
Due to the characteristics of high-glossy products, using a UV humidifier nearby may
create white-colored stains on the product.
Contact Customer Service Centre if the inside of the product needs cleaning
(service fee will be charged).
Chapter 1. Safety
Cleaning
Exercise care when cleaning as the panel and exterior are easily scratched.
Take the following steps when cleaning.
1 Power off the product and computer.
2 Disconnect the power cord from the product.
3
4
5
6
‒‒ Hold the power cable by the plug and do not touch the cable with wet hands.
Otherwise, an electric shock may result.
Wipe the product with a clean, soft and dry cloth.
‒‒ Do not use detergents that contain alcohol, solvent or surface-active agents.
‒‒ Do not spray water or detergent directly on the product.
Wet a soft and dry cloth in water and wring thoroughly to clean the exterior of the
product.
Connect the power cord to the product when cleaning is finished.
Power on the product and computer.
Precautions when handling the panel
Do not stand the product upright on the floor. The panel is fragile and can get
damaged.
Lay the product down to handle it (the packaging can be used).
Ensure you use the handles on the back when moving the product.
Do not hold or grasp any area of the product within 15 mm from the front.
9
10
Chapter 2. Device setup
Device setup
Installation
What’s Included
Components may differ in different locations.
Contact the vendor where you purchased the product if any components are missing.
The appearance of the components may differ from the images shown.
A stand is not provided with the product. To install a stand, you can purchase one separately.
The RS232C adapter can be used to connect to another monitor using the D-SUB (9-pin) type RS232C cable.
-
+
-
•
•
•
•
•
+
Quick Setup Guide
Warranty card (Not available in
some locations)
Regulatory guide
Power cord
Remote control
RS232C(IN) adapter
Screw (M3L8, 1 piece)
USB cover
Batteries (Not available in some
locations)
11
Chapter 2. Device setup
Parts
Remote sensor and spacer logo (optional)
The colour and shape of parts may differ from what is shown.
Spacer logo
Power
Panel key
Remote sensor
Remote sensor
Speaker
Panel key
Power on
Press and hold for three seconds.
Power off
Press the panel key. A popup menu appears.
Make sure Power Off is selected and then, press and hold
the panel key until the display turns off.
Select source
Press the panel key. A popup menu appears.
Press the panel key again to select Source. Then, press
and hold the panel key to cycle through the desired
source.
• To use the panel key, make sure the sliding panel key is not protruding from the
bottom of the product.
• To use remote/eco sensor, make sure the sliding panel key is protruding from
the bottom of the product.
Press a button on the remote control pointing at the remote sensor on the product to
perform the corresponding function.
• Using other display devices in the same space as the remote control of this product
can cause the other display devices to be inadvertently controlled.
Use the remote control within 7 m to 10 m from the sensor on the product at an angle
of 30° from the left and right.
The product’s screen also works as a remote sensor.
When pointing the remote control at the screen, make sure:
• the remote control is pointing towards the center of the screen.
• to use the remote control 40 cm to 70 cm away from the screen.
WARNING
Store used batteries out of reach of children and recycle.
12
Chapter 2. Device setup
• Do not use a new and used battery together. Replace both batteries at the same
time.
• Remove batteries when the remote control is not to be used for an extended
period of time.
Spacer logo (optional)
Reverse side
The colour and shape of parts may differ from what is shown.
USB1
(1.0A)
Do not pull on the spacer logo using force. The logo may tear or break off.
USB2
(0.5A)
RS232C
IN
RS232C
OUT
AUDIO
IN
AUDIO
OUT
HDMI1
HDMI2
DVI / PC /
MAGICINFO IN
DP IN
DAISY CHAIN
RJ45
13
Chapter 2. Device setup
Port
USB1
(1.0A)
USB2
(0.5A)
RS232C IN
Description
Anti-theft lock
Connect to a USB memory device.
An anti-theft lock allows you to use the product securely even in public places.
Connects to MDC using an RS232C adapter.
The locking device shape and locking method depend on the manufacturer. Refer to
the user manual provided with your anti-theft locking device for details.
The following images are for reference only. Real-life situations may differ from
what is shown in the images.
RS232C OUT
AUDIO IN
Receives sound from a source device via an audio cable.
AUDIO OUT
Connects to the audio of a source device.
HDMI1
Connects to a source device using an HDMI cable.
To lock an anti-theft locking device:
HDMI2
DVI / PC / MAGICINFO
IN
DVI IN: Connects to a source device using a DVI cable or
HDMI-DVI cable.
PC IN: Use the (dedicated) D-SUB - DVI cable (or D-SUB
cable with D-SUB to DVI adapter) when connecting a PC.
MAGICINFO IN: Use the (dedicated) DP-DVI cable when
connecting a network box (sold separately).
DP IN
Connects to a source device using a DP cable.
DAISY CHAIN
Connects to another product using a daisy chain (DP port)
cable.
RJ45
Connects to MDC using a LAN cable.
1
2
3
4
Fix the cable of your anti-theft locking device to a heavy object such as a desk.
Put one end of the cable through the loop on the other end.
Insert the locking device into the anti-theft lock slot at the back of the product.
Lock the locking device.
• An anti-theft locking device can be purchased separately.
Anti-theft locking devices can be purchased at electronics retailers or online.
• Refer to the user manual provided with your anti-theft locking device for details.
14
Chapter 2. Device setup
Plug In Module (Sold separately)
• The colour and shape of parts may differ from what is shown. Specifications are
subject to change without notice to improve quality.
• PM43F-P/PM49F-P/PM55F-P models are only supported.
PIM slot
To use Plug In Module, make sure you connect a Samsung PIM (sold separately).
To connect a device made by another manufacturer, ensure the device is compatible
with Open Pluggable Specification (OPS) standards.
• For details on how to connect a device, refer to the user manual provided with the
PIM upon purchase.
• To obtain optimum audio quality, configure the HDMI audio settings using
the Windows Control Panel on the OPS device. For products made by other
manufacturers, this only applies to HDMI compatible devices.
• To enable sound output from the product with an OPS device that does not support
HDMI, configure the analogue audio settings using the Windows Control Panel, go to
Plug In Module > Edit Name and set the input source to PC, DVI PC or DVI.
15
Chapter 2. Device setup
Remote control
• Using other display devices in the same space as the remote control of this product can cause the other display devices to be inadvertently controlled.
• A button without a description in the image below is not supported on the product.
Remote control button functions may differ for different products.
POWER
OFF
Power on the product.
.QZ
ABC
DEF
GHI
JKL
MNO
PRS
TUV
WXY
DEL-/--
SYMBOL
1
4
7
Adjust the volume.
Change the input source.
2
5
8
0
3
6
SOURCE
Number buttons
Enter the password in the OSD menu.
9
CH LIST
MUTE
VOL
Power off the product.
CH
Mute the sound.
Unmuting the sound: Press
control( + VOL - ) button.
MUTE
again or press the volume
Use this hotkey to directly access MagicInfo.
Display or hide the onscreen display menu, or return to the
previous menu.
MENU
HOME
MagicInfo
Player I
This hotkey is available when a network box or PIM (Plug In
Module) is connected.
Home launch button.
16
Chapter 2. Device setup
Quickly select frequently used functions.
TOOLS
INFO
Display information about the current input source.
Move to the upper, lower, left or right menu, or adjust an
option’s setting.
Return to the previous menu.
It sets safe lock function.
If multiple products are connected through the Video Wall
feature, press the SET button and enter a product ID using
the number buttons. Control the product using the remote
control.
Cancel a value that has been set using the SET button and
control all connected products using the remote control.
To place batteries in the remote control
RETURN
EXIT
PC
DVI
HDMI
DP
A
B
C
D
UNSET
LOCK
IR control
SET
Confirm a menu selection.
Exit the current menu.
Manually select a connected input source from PC, DVI,
HDMI or DisplayPort.
Used in Anynet+ mode and multimedia mode.
17
Chapter 2. Device setup
Guided installation
WARNING
To prevent injury, this apparatus must be securely attached to the floor/wall in
accordance with the installation instructions.
• Ensure that an authorized installation company installs the wall mount.
Otherwise, it may fall and cause personal injury.
• Make sure to install the specified wall mount.
• Contact Samsung Customer Service Centre for further details.
When installing the product on a perpendicular wall, allow at least 40 mm of space
between the product and wall surface for ventilation and ensure that the ambient
temperature is kept below 35 °C.
Installation on an indented wall
Contact Samsung Customer Service Centre for further details.
D
B
Ventilation
D
Side view
Installation on a perpendicular wall
A
C
E
A
B
Side view
A Minimum 40 mm
B Ambient temperature: Under 35 °C
Side view
A
B
C
D
E
Minimum 40 mm
Minimum 70 mm
Minimum 50 mm
Minimum 50 mm
Ambient temperature: Under 35 °C
When installing the product on an indented wall, allow at least the space specified
above between the product and wall for ventilation and ensure that the ambient
temperature is kept below 35 °C.
18
Chapter 2. Device setup
Wall mount installation
Wall mount kit specifications (VESA)
Preparing before installing wall mount
Install your wall mount on a solid wall perpendicular to the floor. Before attaching the
wall mount to surfaces other than plaster board, please contact your nearest dealer
for additional information.
WARNING
1
If you install the product on a slanted wall, it may fall and result in severe personal
injury.
A
To install a wall mount from another manufacturer, use the Holder-Ring ( 1 ).
Installing the wall mount
• The wall mount kit (sold separately) allows you to mount the product on the wall.
• For detailed information on installing the wall mount, see the instructions provided
with the wall mount.
• We recommend you contact a technician for assistance when installing the wall
mount bracket.
WARNING
• Samsung Electronics is not responsible for any damage to the product or injury
to yourself or others if you elect to install the wall mount on your own.
B
• Samsung wall mount kits contain a detailed installation manual and all parts
necessary for assembly are provided.
• For wall mounts that do not comply with the VESA standard screw specifications, the
length of the screws may differ depending on the wall mount specifications.
• Standard dimensions for wall mount kits are shown in the table below.
19
Chapter 2. Device setup
Unit: mm
Model name
VESA screw hole specs (A * B)
in millimeters
Standard screw
Quantity
PM32F
200.0 mm * 200.0 mm
M8
4
PM43F / PH43F /
PH43F-P
PM49F / PH49F /
PH49F-P
400.0 mm * 400.0 mm
PM55F / PH55F /
PH55F-P
WARNING
• Do not fasten the screws too firmly. This may damage the product or cause the
product to fall, leading to personal injury. Samsung is not liable for these kinds
of accidents.
• Samsung is not liable for product damage or personal injury when a non-VESA
or non-specified wall mount is used or the consumer fails to follow the product
installation instructions.
CAUTION
• Always have two people mount the product on a wall.
• Do not use screws that are longer than the standard length or do not comply
with the VESA standard screw specifications. Screws that are too long may cause
damage to the inside of the product.
• Do not install your Wall Mount Kit while your product is turned on. It may result
in personal injury due to electric shock.
20
Chapter 2. Device setup
External connection
Pin assignment
1 2 3 4 5
Checkpoints
• Before connecting a source device, read the user manual provided with it.
The number and locations of ports on source devices may differ from device to
device.
• Connect the sound ports correctly: left = white and right = red.
• Check the types of ports at the back of the product you want to connect.
The appearance may differ depending on the product.
6 7 8 9
Pin
Signal
WARNING
1
Detect data carrier
Do not connect the power cable until all connections are completed.
2
Received data
Connecting the power cable during connection may damage the product.
3
Transmitted data
4
Prepare data terminal
5
Signal ground
6
Prepare data set
7
Send request
8
Clear to send
9
Ring indicator
Cable Connection
RS232C Cable
Interface
RS232C (9 pins)
Pin
TxD (No.2), RxD (No.3), GND (No.5)
Bit rate
9600 bps
Data bits
8 bit
RS232C cable
Parity
None
• Connector: 9-Pin D-Sub to Stereo Cable
Stop bit
1 bit
Flow control
None
Maximum length
15 m (only shielded type)
6
1
3
2
1
-P2-
9
-P1-
5
21
Chapter 2. Device setup
-P1-
-P1-
Male
type
-P2-
-P2-
Rx
3

1
Tx
STEREO
Tx
2

2
Rx
PLUG
Gnd
5
—
3
GND
(3.5ø)
Direct LAN cable (PC to HUB)
• Connector: RJ45
HUB
P1
P2
LAN Cable
Pin assignment
RJ45
P1
P2
RJ45 MDC
1 2 3 4 5 6 7 8
Signal
P1
P2
Signal
TX+
1

1
TX+
TX-
2

2
TX-
RX+
3

3
RX+
RX-
6

6
RX-
Cross LAN cable (PC to PC)
Pin No
Standard Colour
Signal
1
White and orange
TX+
2
Orange
TX-
3
White and green
RX+
4
Blue
NC
5
White and blue
NC
6
Green
RX-
Signal
P1
7
White and brown
NC
TX+
1
8
Brown
NC
TX-
RJ45
P1
P2
P2
Signal

3
RX+
2

6
RX-
RX+
3

1
TX+
RX-
6

2
TX-
22
Chapter 2. Device setup
Connection
Connection 3
• Ensure you connect each of the adapters to the correct RS232C IN or OUT port on
the product.
Connection 1
RJ45
IN
RS232C
OUT
IN
RS232C
OUT
IN
RS232C
OUT
IN
RS232C
RS232C
OUT
RS232C
IN
OUT
IN
RS232C
OUT
IN
RS232C
OUT
OUT
Control Codes
Viewing control state (Get control command)
Connection 2
Header
Command
ID
0xAA
Command type
Data length
Checksum
0
Controlling (Set control command)
RJ45
RJ45
Header
Command
0xAA
Command type
ID
Data
length
Data
1
Value
Checksum
23
Chapter 2. Device setup
Command
E.g. Power On & ID=0
Header
Command
0xAA
0x11
Header
Command
0xAA
0x11
ID
Data
length
Data 1
1
"Power"
Data
length
Data 1
1
1
Checksum
No.
Command type
Command
Value range
1
Power control
0x11
0~1
2
Volume control
0x12
0~100
3
Input source control
0x14
-
4
Screen mode control
0x18
-
5
Screen size control
0x19
0~255
6
PIP on/off control
0x3C
0~1
7
Auto adjustment control (PC and
BNC only)
0x3D
0
• To control all devices connected by a serial cable simultaneously irrespective of IDs,
set the ID as “0xFE” and transmit commands. Commands will be executed by each
device but ACK will not respond.
8
Video wall mode control
0x5C
0~1
Power control
9
Safety Lock
0x5D
0~1
Function
10
Video Wall On
0x84
0~1
• A product can be powered on and off using a PC.
11
Video Wall User Control
0x89
-
Viewing power state (Get Power ON/OFF Status)
• All communications take place in hexadecimals. The checksum is calculated by
adding up all values except the header. If a checksum adds up to be more than 2
digits as shown below (11+FF+01+01=112), the first digit is removed.
Header
Command
0xAA
0x11
ID
ID
Data length
12
Checksum
0
Setting power ON/Off (Set Power ON/OFF)
Header
Command
0xAA
0x11
ID
“Power”: Power code to be set on a product.
• 1: Power ON
• 0: Power OFF
Data
length
Data
1
“Power”
Checksum
24
Chapter 2. Device setup
Ack
Ack
Header
Command
0xAA
0xFF
ID
Data
length
Ack /
Nak
r-CMD
Val1
3
‘A’
0x11
"Power"
Checksum
Header
Command
0xAA
0xFF
ID
Data
length
Ack /
Nak
r-CMD
Val1
3
‘A’
0x12
“Volume”
“Power”: Power code to be set on a product.
“Volume”: Volume value code to be set on a product. (0-100)
Nak
Nak
Header
Command
0xAA
0xFF
ID
Data
length
Ack /
Nak
r-CMD
Val1
3
‘N’
0x11
“ERR”
Checksum
Header
Command
0xAA
0xFF
ID
Data
length
Ack /
Nak
r-CMD
Val1
3
‘N’
0x12
“ERR”
“ERR” : A code showing what error has occurred.
“ERR” : A code showing what error has occurred.
Volume control
Input source control
Function
Function
• The volume of a product can be adjusted using a PC.
• The input source of a product can be changed using a PC.
Viewing volume state (Get Volume Status)
Viewing input source state (Get Input Source Status)
Header
Command
0xAA
0x12
ID
Data length
Checksum
0
Setting the volume (Set Volume)
Header
Command
0xAA
0x12
ID
Data
length
Data
1
“Volume”
“Volume”: Volume value code to be set on a product. (0-100)
Checksum
Header
Command
0xAA
0x14
ID
Data length
0
Checksum
Checksum
Checksum
25
Chapter 2. Device setup
Setting the input source (Set Input Source)
Header
Command
0xAA
0x14
ID
Ack
Data
length
Data
1
“Input Source”
Checksum
Header
Command
0xAA
0xFF
ID
Data
length
Ack /
Nak
r-CMD
Val1
3
‘A’
0x14
“Input
Source”
“Input Source”: An input source code to be set on a product.
“Input Source”: An input source code to be set on a product.
0x14
PC
0x18
DVI
0x0C
Input source
0x08
Component
0x20
MagicInfo
0x1F
DVI_video
0x30
RF(TV)
Screen mode control
0x40
DTV
Function
0x21
HDMI1
0x22
HDMI1_PC
0x23
HDMI2
0x24
HDMI2_PC
0x25
DisplayPort
DVI_video, HDMI1_PC and HDMI2_PC cannot be used with the “Set” command. They
only respond to “Get” commands.
• This model does not support HDMI1, HDMI1_PC, HDMI2 and HDMI2_PC ports.
• MagicInfo is only available with models that contain the MagicInfo function.
• RF(TV), DTV are only available with models that include a TV.
Checksum
Nak
Header
Command
0xAA
0xFF
ID
Data
length
Ack /
Nak
r-CMD
Val1
3
‘N’
0x14
“ERR”
Checksum
“ERR” : A code showing what error has occurred.
• The screen mode of a product can be changed using a PC.
• Screen mode cannot be controlled when the Video Wall function is enabled.
• This control can only be used on models that include a TV.
Viewing screen status (Get Screen Mode Status)
Header
Command
0xAA
0x18
ID
Data length
Checksum
0
Setting the picture size (Set Picture Size)
Header
Command
0xAA
0x18
ID
Data
length
Data
1
“Screen Mode”
“Screen Mode”: A code that sets the product status
Checksum
26
Chapter 2. Device setup
Ack
0x01
16 : 9
0x04
Zoom
0x31
Wide Zoom
0x0B
4:3
Ack
Header
Command
0xAA
0xFF
ID
Data
length
Ack /
Nak
r-CMD
Val1
3
‘A’
0x19
“Screen
Size”
Checksum
“Screen Size”: product screen size (range: 0 – 255, unit: inch)
Header
Command
0xAA
0xFF
ID
Data
length
Ack /
Nak
r-CMD
Val1
3
‘A’
0x18
“Screen
Mode”
Checksum
“Screen Mode”: A code that sets the product status
Command
0xAA
0xFF
ID
Header
Command
0xAA
0xFF
ID
Data
length
Ack /
Nak
r-CMD
Val1
3
‘N’
0x18
“ERR”
Checksum
Screen size control
3
‘N’
0x19
“ERR”
Checksum
The PIP mode of a product can be turned on or off using a PC.
Only available on models that have the PIP function.
The mode cannot be controlled if Video Wall is set to On.
This function is not available in MagicInfo.
Header
Command
Viewing the screen size (Get Screen Size Status)
0xAA
0x3C
0x19
Val1
Function
• The screen size of a product can be changed using a PC.
0xAA
r-CMD
Viewing PIP on/off state (Get the PIP ON/OFF Status)
Function
Command
Ack /
Nak
PIP On/Off control
•
•
•
•
“ERR” : A code showing what error has occurred.
Header
Data
length
“ERR” : A code showing what error has occurred.
Nak
Header
Nak
ID
Data length
0
Checksum
ID
Data length
0
Checksum
27
Chapter 2. Device setup
Setting PIP on/off (Set the PIP ON/OFF)
Header
Command
0xAA
0x3C
ID
Setting auto adjustment (Set Auto Adjustment)
Data
length
Data
1
“PIP”
Checksum
“PIP”: A code used to turn the PIP mode of a product on or off
• 1: PIP ON
• 0: PIP OFF
Command
0xAA
0xFF
ID
Data
length
Ack /
Nak
r-CMD
Val1
3
‘A’
0x3C
“PIP”
Checksum
0xAA
0xFF
ID
0x3D
Data
length
Data
Checksum
1
“Auto
Adjustment”
Header
Command
0xAA
0xFF
ID
Data
length
Ack /
Nak
r-CMD
Val1
Checksum
3
‘A’
0x3D
“Auto
Adjustment”
Nak
Nak
Command
0xAA
ID
Ack
“PIP”: A code used to turn the PIP mode of a product on or off
Header
Command
“Auto Adjustment”: 0x00 (at all times)
Ack
Header
Header
Data
length
Ack /
Nak
r-CMD
Val1
3
‘N’
0x3C
“ERR”
“ERR” : A code showing what error has occurred.
Auto adjustment control (PC and BNC only)
Function
Header
Command
0xAA
0xFF
ID
Checksum
Data
length
Ack /
Nak
r-CMD
Val1
3
‘N’
0x3D
“ERR”
Checksum
“ERR” : A code showing what error has occurred.
Video Wall Mode Control
Function
• Automatically adjust the PC system screen using a PC.
• Video Wall mode can be activated on a product using a PC.
• This control is only available on a product whose Video Wall is enabled.
Viewing auto adjustment state (Get Auto Adjustment Status)
Viewing video wall mode (Get Video Wall Mode)
• None
Header
Command
0xAA
0x5C
ID
Data length
0
Checksum
28
Chapter 2. Device setup
Safety Lock
Setting the video wall (Set Video Wall Mode)
Header
Command
0xAA
0x5C
ID
Data
length
Data
Checksum
1
“Video Wall
Mode”
0xAA
0xFF
ID
Data
length
Ack /
Nak
r-CMD
Val1
3
‘A’
0x5C
“Video Wall
Mode”
Header
Command
0xAA
0x5D
ID
Data length
Checksum
0
Enabling or disabling safety lock (Set Safety Lock Enable / Disable)
Ack
Command
• PC can be used to turn the Safety Lock function on or off on a product.
• This control is available regardless of whether or not the power is turned on.
Viewing the safety lock state (Get Safety Lock Status)
“Video Wall Mode”: A code used to activate Video Wall mode on a product
• 1: Full
• 0: Natural
Header
Function
Checksum
Header
Command
0xAA
0x5D
ID
Data
length
Data
Checksum
1
“Safety Lock”
“Safety Lock”: Safety lock code to be set on a product
• 1: ON
• 0: OFF
“Video Wall Mode”: A code used to activate Video Wall mode on a product
Nak
Ack
Header
Command
0xAA
0xFF
ID
Data
length
Ack /
Nak
r-CMD
Val1
3
‘N’
0x5C
“ERR”
“ERR” : A code showing what error has occurred.
Checksum
Header
Command
0xAA
0xFF
ID
Data
length
Ack /
Nak
r-CMD
Val1
3
‘A’
0x5D
“Safety Lock”
Checksum
“Safety Lock”: Safety lock code to be set on a product
Nak
Header
Command
0xAA
0xFF
ID
Data
length
Ack /
Nak
r-CMD
Val1
3
‘N’
0x5D
“ERR”
“ERR” : A code showing what error has occurred.
Checksum
29
Chapter 2. Device setup
Video Wall On
Video Wall User Control
Function
Function
• Turn Video Wall on or off on the product from your computer.
• Turn the Video Wall function on or off on the product from your computer.
Get Video Wall On/Off Status
Get Video Wall Status
Header
Command
0xAA
0x84
ID
Data length
Checksum
0
Set Video Wall On/Off
Header
Command
0xAA
0x84
Command
0xAA
0x89
ID
Data
length
Data
Checksum
1
V.Wall_On
Data length
Checksum
0
Header
Command
0xAA
0x89
Data
length
Ack /
Nak
r-CMD
3
‘A’
0x84
Data
length
Val1
Val2
Checksum
2
Wall_Div
Wall_SNo
10x10 Video Wall Model
1
Off
ID
ID
Wall_Div: Video Wall Divider code assigned to the product
Ack
Command
ID
Set Video Wall
V.Wall_On: Video Wall code to be assigned to the product
• 1: Video Wall ON
• 0: Video Wall OFF
Header
Header
Val1
Checksum
2
3
4
5
6
7
8
9
10
11
12
13
14
15
0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00
1
0x11
0x12
2
0x21
0x22 0x23 0x24 0x25 0x26
3
0x31
0x32 0x33 0x34 0x35 0x36 0x37 0x38 0x39 0x3A 0x3B 0x3C 0x3D 0x3E 0x3F
V.Wall_On : Same as above
4
0x41 0x42 0x43 0x44 0x45 0x46 0x47 0x48 0x49 0x4A 0x4B 0x4C 0x4D 0x4E 0x4F
Nak
5
0x51
0x52 0x53 0x54 0x55 0x56 0x57 0x58 0x59 0x5A 0x5B 0x5C 0x5D 0x5E 0x5F
6
0x61
0x62 0x63 0x64 0x65 0x66 0x67 0x68 0x69 0x6A 0x6B 0x6C 0x6D 0x6E 0x6F
7
0x71
0x72
8
0x81 0x82 0x83 0x84 0x85 0x86 0x87 0x88 0x89 0x8A 0x8B 0x8C
N/A
N/A
N/A
9
0x91
N/A
N/A
N/A
N/A
10
0xA1 0xA2 0xA3 0xA4 0xA5 0xA6 0xA7 0xA8 0xA9 0xAA
N/A
N/A
N/A
N/A
N/A
11
0xB1 0xB2 0xB3 0xB4 0xB5 0xB6 0xB7 0xB8 0xB9
N/A
N/A
N/A
N/A
N/A
0xAA
0xFF
Header
Command
0xAA
0xFF
ID
V.Wall_On
Data
length
Ack /
Nak
r-CMD
Val1
3
‘N’
0x84
“ERR”
“ERR” : A code showing what error has occurred.
Checksum
0x13
0x73
0x14
0x74
0x15
0x75
0x16
0x76
0x17
0x18
0x19
0x1A 0x1B 0x1C 0x1D 0x1E
0x1F
0x27 0x28 0x29 0x2A 0x2B 0x2C 0x2D 0x2E 0x2F
0x77
0x78 0x79 0x7A 0x7B 0x7C 0x7D 0x7E
0x92 0x93 0x94 0x95 0x96 0x97 0x98 0x99 0x9A 0x9B
N/A
N/A
30
Chapter 2. Device setup
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
12
0xC1 0xC2 0xC3 0xC4 0xC5 0xC6 0xC7 0xC8
N/A
N/A
N/A
N/A
N/A
N/A
N/A
13
0xD1 0xD2 0xD3 0xD4 0xD5 0xD6 0xD7
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
14
0xE1 0xE2 0xE3 0xE4 0xE5 0xE6 0xE7
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
15
0xF1
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
0xF2 0xF3 0xF4 0xF5 0xF6
N/A
• Wall_SNo: Product Number code assigned to the product
10x10 Video Wall Model : (1 ~ 100)
Set Number
Data
1
0x01
2
0x02
...
...
99
0x63
100
0x64
Ack
Header
Command
0xAA
0xFF
ID
Data
length
Ack /
Nak
r-CMD
Val1
Val2
3
‘A’
0x89
Wall_
Div
Wall_
SNo
Checksum
Nak
Header
Command
0xAA
0xFF
ID
Data
length
Ack /
Nak
r-CMD
Val1
3
‘N’
0x89
“ERR”
“ERR” : A code showing what error has occurred.
Checksum
31
Chapter 2. Device setup
PC connection
You can use the DVI port on the product as an HDMI port by using a DVI-HDMI adapter.
• Do not connect the power cable before connecting all other cables.
Ensure you connect a source device first before connecting the power cable.
• A PC can be connected to the product in a variety of ways.
Select a connection method suitable for your PC.
• Connecting parts may differ in different products.
Connection using a DVI cable (Digital type)
DVI / PC / MAGICINFO IN
HDMI
The appearance may differ depending on the product.
Connection using a D-SUB cable (Analog type)
The appearance may differ depending on the product.
DVI / PC / MAGICINFO IN
AUDIO IN
DVI / PC / MAGICINFO IN
AUDIO IN
32
Chapter 2. Device setup
You can use the DVI port on the product as a D-SUB port by using a D-SUB-DVI
adapter.
DVI / PC / MAGICINFO IN
Connection using an HDMI-DVI cable
The appearance may differ depending on the product.
After connecting a computer to the product with an HDMI-DVI cable, make sure
to configure the settings as shown below to enable the video and audio from the
computer.
• Sound → set HDMI Sound to PC(DVI)
• Picture → set each screen mode to Text under Picture Mode
• System → General → set HDMI Hot Plug to Off
HDMI1, HDMI2
AUDIO IN
33
Chapter 2. Device setup
Connection using an HDMI cable
The appearance may differ depending on the product.
HDMI1, HDMI2
Connection using an DP cable
The appearance may differ depending on the product.
DP IN
Precautions for using DP
• To increase the standby power capacity, the product stops DP communication when
it is turned off or in power saving mode.
If the product in dual monitor mode is turned off or goes into power saving mode,
monitor setting changes may not be updated. As a result, screen output may not be
displayed properly.
In the occurrence of this issue, set Max. Power Saving to Off before using the
product.
• Some graphics cards that are not compliant with the DP standard may prevent the
Windows Booting/Bios screen from being displayed when the product is in power
saving mode. If this is the case, make sure to turn on the product first before turning
on your PC.
• The DisplayPort interface (DP IN) on the product and the provided DP cable are
designed based on the VESA standards. Using a DP cable that is not VESA compliant
may cause the product to function improperly. Samsung Electronics shall not be
held responsible for any issues from using a cable that is not VESA compliant.
Make sure to use a DP cable that is VESA compliant.
34
Chapter 2. Device setup
AV connection
• Do not connect the power cable before connecting all other cables.
Ensure you connect a source device first before connecting the power cable.
• You can connect a video device to the product using a cable.
‒‒ Connecting parts may differ in different products.
‒‒ Press the SOURCE button on the remote control to change the source.
• Supported resolutions include 1080p (50/60 Hz), 720p (50/60 Hz), 480p, and 576p.
HDMI1, HDMI2
Connection using an HDMI-DVI cable
The appearance may differ depending on the product.
AUDIO IN
DVI / PC / MAGICINFO IN
HDMI
• Audio will not be enabled if the product is connected to a video device using an
HDMI-DVI cable. To resolve this, additionally connect an audio cable to the audio
ports on the product and video device.
• After connecting a video device to the product with an HDMI-DVI cable, make sure to
configure the settings as shown below to enable the video and audio from the video
device.
‒‒ Sound → set HDMI Sound to AV(HDMI)
‒‒ Picture → set each screen mode to Video/Image under Picture Mode
‒‒ System → General → set HDMI Hot Plug to On
35
Chapter 2. Device setup
Connection using an HDMI cable (up to 1080p)
The appearance may differ depending on the product.
• For better picture and audio quality, connect to a digital device using an HDMI cable.
• An HDMI cable supports digital video and audio signals, and does not require an
audio cable.
‒‒ To connect the product to a digital device that does not support HDMI output, use
an HDMI-DVI and audio cables.
• The picture may not display normally (if at all) or the audio may not work if an
external device that uses an older version of HDMI mode is connected to the
product. If such a problem occurs, ask the manufacturer of the external device about
the HDMI version and, if out of date, request an upgrade.
• Be sure to use an HDMI cable with a thickness of 14 mm or less.
• Be sure to purchase a certified HDMI cable. Otherwise, the picture may not display
or a connection error may occur.
• A basic high-speed HDMI cable or one with ethernet is recommended.
This product does not support the ethernet function via HDMI.
HDMI1, HDMI2
Audio system connection
• The appearance may differ depending on the product.
• Connecting parts may differ in different products.
AUDIO OUT
36
Chapter 2. Device setup
LAN connection
• The appearance may differ depending on the product.
• Connecting parts may differ in different products.
Use Cat7(*STP Type) cable for the connection.
• *Shielded Twist Pair.
Edit
SOURCE
→ Source →

→ Edit →
Edit the name and device type of a connected external device.
• The list can include the following source devices. Source devices on the list differ
depending on the selected source.
HDMI1 / HDMI2 / DisplayPort / DVI / Cable Box / Game Console / PC / Blu-ray
Player
• You cannot edit the following sources.
MagicInfo S / URL Launcher / Web Browser / Screen Mirroring / MagicInfo / PC
Information
RJ45
INFO
You can see detailed information about the selected external device.
Source selection
Source
SOURCE
→ Source
Source allows you to select a variety of sources and change source device names.
You can display the screen of a source device connected to the product. Select a
source from source list to display the screen of the selected source.
• The input source can also be changed by using the SOURCE button on the remote
control.
• The screen may not display correctly if an incorrect source is selected for the source
device you want to convert to.
37
Chapter 3. PC software (Multiple Display Control)
PC software (Multiple Display Control)
Multiple display control “MDC” is an application that allows you to easily control
multiple display devices simultaneously using a PC.
For details on how to use the MDC programme, refer to Help after installing the
programme. The MDC programme is available on the website.
Installation/uninstallation
Installation
• MDC installation can be affected by the graphics card, mother board and network
conditions.
1 Click the MDC Unified installation programme.
2 Select a language for installation. Next, click “OK”.
3 When the “Welcome to the InstallShield Wizard for MDC_Unified” screen appears,
click “Next”.
4 In the “License Agreement” window displayed, select “I accept the terms in the
license agreement” and click “Next”.
5 In the displayed “Customer Information” window, fill out all the information fields
and click “Next”.
6 In the displayed “Destination Folder” window, select the directory path you want to
install the programme in and click “Next”.
‒‒ If the directory path is not specified, the programme will be installed in the
default directory path.
7 In the displayed “Ready to Install the Program” window, check the directory path to
install the programme in and click “Install”.
8 Installation progress will be displayed.
9 Click “Finish” in the displayed “InstallShield Wizard Complete” window.
‒‒ Select “Launch MDC Unified” and click “Finish” to run the MDC programme
immediately.
10The MDC Unified shortcut icon will be created on the desktop after installation.
‒‒ The MDC execution icon may not be displayed depending on the PC system or
product specifications.
‒‒ Press F5 if the execution icon is not displayed.
Uninstallation
1
2
3
4
Go to Control Panel.
Under Programs, click Uninstall a program.
Select MDC Unified from the list.
Click Uninstall/Change.
Path and name of the menu may differ depending on the operating system.
38
Chapter 3. PC software (Multiple Display Control)
Connection
Using the ethernet cable
Enter the IP for the primary display device and connect the device to the PC. Display
devices can be connected to each other using a LAN cable.
Using the RS-232C cable
Connection using a direct LAN cable
The appearance may differ depending on the product.
An RS-232C serial cable must be connected to the serial ports on the PC and monitor.
The appearance may differ depending on the product.
Multiple products can be connected using the RJ45 port on the product and the LAN
ports on the HUB.
RS232C IN
Monitor 1
RS232C IN RS232C OUT
RS232C OUT
RS232C IN
Computer
Monitor 2
RJ45
HUB
Monitor 1
Computer
Monitor 2
39
Chapter 3. PC software (Multiple Display Control)
Connection using a cross LAN cable
The appearance may differ depending on the product.
Multiple products can be connected using the RS232C IN / OUT port on the product.
RS232C IN
Monitor 1
RS232C OUT
RJ45
RS232C OUT
RS232C IN
Monitor 2
Computer
40
Chapter 4. Home screen
Home screen
No.
Description
2
Play content, templates and schedules configured on the server.
• You can view whether the server is connected (approval) in the
Player screen. To view whether the server is connected when a
Network Channel is running, press INFO on the remote.
1 Select Network Channel from the Player screen. The No Channel
message appears if no channel has been registered in Network
Channel.
2 Network Channel will run.
3
Play content stored on the server.
4
Play a template stored in the internal memory.
5
Select a content type as criterion to search for a desired content list.
6
Set different options for Player.
Player
HOME
→ Player →
Play a range of content such as channels with schedules assigned, templates or files.
• To use the Player feature, set Play via to MagicInfo in System.
• The displayed image may differ depending on the model.
Player
Internal Memory
Used
199.33 MB
1
Filter By: All
5
No Channel.
2
Network Channel
3
Network File
4
My Templates
No.
Description
1
Select between internal or external memory.
6
Available
4.26 GB(95%)
Options
Viewing content
1 Select either internal or external memory. The files saved in the selected memory
appear.
2 Select the desired file. The content appears on the screen.
(For more information on compatible file formats, see the “File formats compatible
with Player” section.)
41
Chapter 4. Home screen
When content is running
Menu
Description
Control buttons on the remote
Background Music
You can use buttons on your remote control to play, pause, or skip between content on
the playlist.
Set the background music to be played when content is
running.
Reset
Reset the background music.
Button
Function
Pause
Pause the background music.
TOOLS
Brings up the menu bar.
Prev
Play the previous background music on the list.
INFO
Displays the information of the content.
Next
Play the next background music on the list.

Goes to next file or page.

Goes to previous file or page.
/
/
Plays or pauses slide show or video content.
Stops displaying content and goes to the Player screen.
Rewinds the video content.
Fast forwards the video content.
Available menu
Press the
settings.
TOOLS
button on the remote control during content playback to configure
Reset, Pause, Prev, Next only appear when the background music is set.
File formats compatible with Player
• Supported file systems include FAT32 and NTFS.
• A file with a vertical and horizontal resolution larger than the maximum resolution
cannot be played.
• Check the vertical and horizontal resolution of the file.
• Check the supported video and audio Codec types and Versions.
• Check the supported file versions.
‒‒ PowerPoint version up to 97 – 2007 is supported
• Only the last USB device that was connected is recognized.
Network Schedule Multiframe
Menu
Description
Playlist
View a list of content items currently playing.
Picture Mode
Customises the screen settings for the content currently
playing.
Sound Mode
Customises the audio settings for the content currently
playing.
• A maximum of two video files (Video) can be played simultaneously.
• In portrait playback mode, only one video file can be played at a time.
• For Office files (PPT and Word files) and PDF files, only one file type is supported at a
time.
• LFD(.lfd) files are not supported.
Repeat
Set the repeat mode.
Sound output restrictions
Playback restrictions
• More than one sound output cannot be used.
Chapter 4. Home screen
• Playback priority: network BGM > local BGM > video file in the main frame selected
by the user
‒‒ Network BGM: Settings can be configured in step 1 when creating a server
schedule.
‒‒ Local BGM: BGM settings can be configured using the tools displayed after the
TOOLS button is pressed during Player playback.
‒‒ User-selected main frame: Main frame settings can be configured in step 2 when
creating a server schedule.
Template files and LFD(.lfd) files
Restrictions
• Ensure a distributed folder (content / schedules) exists in Internal / USB memory.
Playback restrictions
• A maximum of two video (Video) files can be played.
• For Office files (PPT and Word files) and PDF files, only one file type is supported at a
time.
• Multiple videos (Video) cannot be played on a single display of a video wall
simultaneously.
Sound output restrictions
• More than one sound output cannot be used.
• Playback priority: network BGM > local BGM > video file in the main frame selected
by the user
42
43
Chapter 4. Home screen
Contents
File extension
Container
Video Codec
Resolution
Frame rate (fps)
Bit rate (Mbps)
Audio Codec
*.avi
*.mkv
*.asf
*.wmv
*.mp4
*.mov
*.3gp
*.vro
*.mpg
*.mpeg
*.ts
*.tp
*.trp
*.mov
*.flv
*.vob
*.svi
*.m2ts
*.mts
*.divx
AVI
H.264 BP/MP/HP
4096x2160
4096X2160: 24
40
AC3
MKV
ASF
3840X2160: 30
LPCM
60
MP4
HEVC (H.265 - Main,
Main10, Main4:2:2 10)
3GP
Motion JPEG
30
80
60
20
MOV
FLV
VRO
VOB
PS
TS
SVAF
MVC
80
ADPCM(IMA, MS)
AAC
1920x1080
DivX 3.11 / DivX 4 /
DivX 5 / DivX 6
HE-AAC
WMA
DD+
MPEG(MP3)
DTS (Core , LBR)
MPEG4 SP/ASP
G.711(A-Law, μ-Law)
Window Media Video
v9 (VC1)
MPEG2
MPEG1
Microsoft MPEG-4 v1,
v2, v3
30
20
Window Media Video
v7(WMV1), v8(WMV2)
H 263 Sorrenson
VP6
*.webm
WebM
VP8
1920x1080
90
20
VP9
4096x2160
4096X2160: 24
20
Vorbis
3840X2160: 30
*.rmvb
RMVB
RV8/9/10 (RV30/40)
1920x1080
60
20
RealAudio 6
44
Chapter 4. Home screen
Video
Audio
• 3D video is not supported.
• Content with a resolution larger than the resolution specified in the table above is
not supported.
• Video content with a Bit rate or Frame rate larger than the rate specified in the table
above can cause choppy video during playback.
• Video content will not play, or not play correctly, if there is an error in the content or
the container.
• Some USB/digital camera devices may not be compatible with the player.
• Supports up to H.264, Level 4.1
• H.264 FMO / ASO / RS, VC1 SP / MP / AP L4 and AVCHD are not supported.
• For all Video codecs except MVC, VP8, VP6:
‒‒ Below 1280 x 720: 60 frame max
‒‒ Above 1280 x 720: 30 frame max
• GMC 2 or higher is not supported.
• Supports only BD MVC Spec.
• Only one video file can play at a time if video files on the monitor use incompatible
• Audio content with a Bit rate or Frame rate larger than the rate specified in the table
above can cause choppy audio during playback.
• Audio content will not play, or not play correctly, if there is an error in the content or
the container.
• Some USB/digital camera devices may not be compatible with the player.
• Supports up to WMA 10 Pro 5.1 channel. WMA lossless audio is not supported.
• QCELP, AMR NB/WB are not supported.
codecs or the resolution is 1080 x 1920.
• When a single video file is playing, Seamless mode is not supported under the
following conditions:
‒‒ Incompatible codec (MVC, VP3, MJPEG)  Incompatible codec
‒‒ Incompatible codec  Compatible codec
‒‒ The resolution is different from that of the monitor
‒‒ The frequency is different from that of the monitor
Image
• Compatible image file format : JPEG, PNG, BMP
‒‒ 32-bit, 24-bit and 8-bit BMP files are supported.
• Supported maximum resolution : 4096 x 4096
• Supported maximum file size: 20MB
• Supported image effects : 9 effects (Fade1, Fade2, Blind, Spiral, Checker, Linear,
Stairs, Wipe, Random)
Power Point
• Compatible document file formats
‒‒ Extension : ppt, pptx
‒‒ Version : Office 97 ~ Office 2007
45
Chapter 4. Home screen
• Functions not supported
‒‒ Animation effect
‒‒ 3D shapes (which will be displayed in 2D)
‒‒ Header and footer (some subitems are not supported)
‒‒ Word Art
‒‒ Align
∙∙ A group alignment error may occur.
‒‒ Office 2007
∙∙ SmartArt is not fully supported. 97 out of 115 subitems are supported.
‒‒ Object insertion
‒‒ Half-width characters
‒‒ Letter spacing
‒‒ Charts
‒‒ Vertical text
∙∙ Some subitems are not supported
‒‒ Slide notes and handout
PDF
• Compatible document file formats
‒‒ Extension : pdf
• Functions not supported
‒‒ Content less than 1 pixel not supported because of performance degradation
issue.
‒‒ Masked Image, Tiled Image content not supported.
‒‒ Content with Rotated Text, not supported.
‒‒ 3D Shadow Effects not supported.
‒‒ Some characters not supported (Special characters may be corrupted)
WORD
• Compatible document file formats
‒‒ Extension : .doc, .docx
‒‒ Version : Office 97 ~ Office 2007
• Functions not supported
‒‒ Page background effect
‒‒ Some paragraph styles
‒‒ Word Art
‒‒ Align
∙∙ A group alignment error may occur
‒‒ 3D shapes (which will be displayed in 2D)
‒‒ Office 2007
∙∙ SmartArt is not fully supported. 97 out of 115 subitems are supported.
‒‒ Charts
‒‒ Half-width characters
‒‒ Letter spacing
‒‒ Vertical text
∙∙ Some subitems are not supported
‒‒ Slide notes and handout
Template files
• Creation/editing/playback are only available in Template.
LFD
• Supported in Network Channel and Local Channel
• Compatible document file formats
‒‒ Extension : .lfd
46
Chapter 4. Home screen
Schedule
HOME
URL Launcher
→ Schedule →
HOME
You can check the content’s playback schedule on the server, imported from an
external storage, or on a mobile device.
Schedule
Connected
1
Network
Sun
The displayed image may differ depending on the model.
For details on how to use the URL Launcher feature, contact the dealer the product
was purchased from.
• To use the URL Launcher feature, set Play via to URL Launcher in System.
Mon
Tue
Wed
Thu
Fri
Sat
URL Launcher Setting
AM
2
HOME
Information
3
All Day
PM
All Day
All Day
All Day
All Day
Location:
Internal Memory
Date:
06-07-2016 ~
12-31-2999
Repeat:
Daily
Time:
All Day
AM
No.
Description
1
Select between server and external memory.
2
View weekly schedule of content playback.
Select to view detailed information of each event.
3
→ URL Launcher →
View a thumbnail image and brief information of the content.
→ URL Launcher Setting →
URL Launcher Setting allows you to install/uninstall web apps, configure Timeout
Settings, and set Developer Mode.
•
•
•
•
•
Install Web App: Install the web application by entering an address.
Install from USB Device: Install the web application from the USB storage device.
Uninstall: Remove the installed web application.
Timeout Settings: Set the timeout period for connecting to the URL.
Developer Mode: Select to set developer mode.
Clone Product
HOME
→ Clone Product →
Export settings on the product to an external storage device. You can also import
settings from an external storage device.
This option is useful when assigning the same settings to several products.
When a duplicate file is not found on the external storage
device
1 Connect the external storage device, then run the Clone Product function.
47
Chapter 4. Home screen
2 The No cloning file found on the external storage device. Export this device's
settings to the external storage device? message appears.
3 Select Export to export the settings.
When a duplicate file is found on the external storage device
1 Connect the external storage device, then run the Clone Product function.
2 The Cloning file found. Please select an option. message appears.
3 Select Clone from External Storage Device or Clone to External Storage Device.
‒‒ Clone from External Storage Device: Copy settings saved on an external storage
device to the product.
‒‒ Clone to External Storage Device: Copy settings on the product to an external
storage device.
After configuration is complete, the product is rebooted automatically.
ID Settings
HOME
→ ID Settings →
Assign an ID to a set.
Device ID
Enter the ID number of the product connected to the input cable for input signal
reception. (Range: 0~224)
• Press ▲/▼ to select a number, and press
.
• Enter the number you want using the number buttons on the remote control.
Device ID Auto Set
This feature automatically allots an ID number to a device connected via an RS232C
cable.
When multiple devices are connected, enable the feature on either the first or last
device.
PC Connection Cable
Select a method to connect to MDC to receive the MDC signal.
• RS232C cable
Communicate with MDC via the RS232C-stereo cable.
• RJ-45 (LAN)/Wi-Fi Network
Communicate with MDC via the RJ45 cable or Wi-Fi network.
48
Chapter 4. Home screen
Video Wall
HOME
→ Video Wall →
Assign an ID to a set.
Customize the layout of multiple displays that are connected to form a video wall.
In addition, display part of a whole picture or repeat the same picture on each of the
connected multiple displays.
To display multiple images, refer to MDC Help or the MagicInfo user manual. Some
models may not support the MagicInfo function.
Video Wall
You can activate or deactivate Video Wall.
To organize a video wall, select On.
Horizontal x Vertical
This feature automatically splits a video wall display based on a video wall matrix
configuration.
Enter the video wall matrix.
The video wall display is split based on the configured matrix. The number of vertical
or horizontal display devices can be set within the range 1 and 15.
A video wall display can be split into a maximum of 16 screens.
The Horizontal x Vertical option is only enabled when Video Wall is set to On.
Screen Position
To rearrange split screens, adjust the number for each product in the matrix using the
Screen Position feature.
Selecting Screen Position will display the video wall matrix with the numbers
assigned to the products that form the video wall.
To rearrange products, use the direction buttons on the remote control to move a
product to another desired number. Press the
button.
• All Displays: Assign screen positions to all displays. Then, you don’t need to set up
video wall for individual displays.
• Current Displays: Only assign screen position for this first display.
Screen Position allows you to split the screen into a maximum of 16 views (15x15).
The maximum number of views that can be split when products are connected via DP
Loopout is also 16.
• The Screen Position option is only enabled when Video Wall is set to On.
• To use the function, make sure Horizontal x Vertical is configured.
Format
Select how to display images on the video wall display.
• Full: Display images in full screen with no margin.
• Natural: Display images in the original aspect ratio without enlarging or reducing
the size.
The Format option is only enabled when Video Wall is set to On.
Network Status
HOME
→ Network Status →
Check the current network and Internet connection.
49
Chapter 4. Home screen
Picture Mode
HOME
→ Picture Mode →
Select a picture mode (Picture Mode) suitable for the environment where the product
will be used.
Video/Image mode improves the picture quality of the video device. Text mode
improves the picture quality of the computer.
• Shop & Mall
Suitable for shopping malls.
‒‒ Select either Video/Image or Text depending on the picture mode.
• Office & School
Suitable for offices and schools.
‒‒ Select either Video/Image or Text depending on the picture mode.
• Terminal & Station
Suitable for bus terminals and train stations.
‒‒ Select either Video/Image or Text depending on the picture mode.
• Video Wall
Suitable for environments where video wall display are used.
‒‒ Select either Video/Image or Text depending on the picture mode.
• Calibration
In this mode, the brightness, colour and gamma settings customized using the
colour calibration programme Advanced Colour Management are applied.
‒‒ To apply the Calibration mode properly, make sure you configure the picture
quality settings, such as brightness, colour and gamma, using the colour
calibration programme Advanced Colour Management.
‒‒ To download the Advanced Colour Management programme, visit www.samsung.
com/displaysolutions.
On/Off Timer
HOME
→ On/Off Timer →
You must set Clock before you can use this feature.
On Timer
Set On Timer so that your product turns on automatically at a time and on a day of
your choosing.
The power is turned on with the specified volume or input source.
Set the on timer by making a selection from one of the seven options. Ensure you set
the current time first. (On Timer 1 ~ On Timer 7)
• Setup: Select Off, Once, Everyday, Mon~Fri, Mon~Sat, Sat~Sun or Manual.
If you select Manual, you can choose the days you want On Timer to turn on your
product.
‒‒ The check mark indicates days you’ve selected.
• Time: Set the hour and minute. Use the number buttons or ▲/▼ buttons to enter
numbers. Use ◀/▶ buttons to change entry fields.
• Volume: Set the desired volume level. Use the up and down arrow buttons to
change the volume level.
• Source: Select the input source of your choice.
• Content: Select specific content within the internal or external memory.
Content is only available when source is set to Internal/USB.
50
Chapter 4. Home screen
• If there is no music file on the USB device or you don’t select a folder containing
a music file, the Timer function does not operate correctly.
• If there is only one photo file in the USB, the Slide Show will not play.
• If a folder name is too long, the folder cannot be selected. Up to 255 characters
are recognizable.
• We recommend that you use a USB memory stick and a multi card reader when
using On Timer.
• The On Timer function may not work with USB devices with a built-in battery,
MP3 players, or PMPs made by some manufacturers because the product can
take too long to recognize these devices.
Off Timer
Set the off timer (Off Timer) by making a selection from one of the seven options. (Off
Timer 1 ~ Off Timer 7)
• Setup: Select Off, Once, Everyday, Mon~Fri, Mon~Sat, Sat~Sun or Manual.
If you select Manual, you can choose the days you want Off Timer to turn off your
product.
‒‒ The check mark indicates days you’ve selected.
• Time: Set the hour and minute. Use the number buttons or ▲/▼ buttons to enter
numbers. Use ◀/▶ buttons to change entry fields.
Ticker
HOME
→ Ticker →
Input text while a video or image is displayed and display the text on the screen.
•
•
•
•
•
•
•
Off / On
Message: Enter a message to display on the screen.
Time: Set the Start Time and End Time to display a Message.
Font options: Set the font options for the message.
Position: Select an orientation to display a Message.
Scroll: Specify the scroll Direction and Speed for the message.
Preview: Preview configured caption settings.
51
Chapter 4. Home screen
Approving a connected device from the server
First configure Server Network Settings before device approval.
4 Select Unapproved from the sub-menus.
5 Select the device from the list and click the Approve button.
1 Access the server you have assigned to your device.
2 Enter your ID and password to log in.
3 Select Device from the side menu bar.
6 Enter the information required to approve the device.
‒‒ Device Name: Enter the device name.
‒‒ Device Group: Select to specify the group.
‒‒ Location: Enter the current location of the device.
‒‒ Expired: Set expiry date for the device's approval. If you do not want to set the
expiry date, select Never expired.
‒‒ Pressing the INFO button on the remote when a network schedule is running
will display the details of the schedule. Check that the correct device has been
selected by viewing the device ID in the details.
52
Chapter 4. Home screen
Setting the current time
A schedule may not run if the time set on the device is different from the server’s
current time.
7 Select the All menu to check that the device has been registered.
8 When the device is approved by the server, the schedule registered in the
selected group will be downloaded to the device. The schedule will run after it is
downloaded.
• For further details on how to configure a schedule, refer to the “MagicInfo Server
user’s manual”.
• If a device is deleted from the list of devices approved by the server, the device
will reboot to reset its settings.
1
2
3
4
Select Device from the side menu bar.
Select your device.
Select Edit  Setup.
Select Time Zone.
‒‒ When connecting to the server for the first time, the time on the product is set
using the GMT time of the region where the server is installed.
‒‒ The time on the product can be changed from the server.
‒‒ Turning the product off and then on again will restore the time setting on the
product to the last time that was set from the server.
• For further details on how to manage the time (scheduling, holiday
management, etc.), refer to the “MagicInfo Server user’s manual”.
53
Chapter 5. Menu
Menu
Screen adjustment
Picture ▼
2nd
3rd
Description
Picture Mode
Shop & Mall / Office & School /
Terminal & Station / Video Wall
/ Calibration
Select a picture mode (Picture Mode) suitable for the environment where the product will be used.
Video/Image mode improves the picture quality of the video device. Text mode improves the picture quality of the
computer.
• Calibration
In this mode, the brightness, colour and gamma settings customized using the colour calibration programme
Advanced Colour Management are applied.
‒‒ To apply the Calibration mode properly, make sure you configure the picture quality settings, such as
brightness, colour and gamma, using the colour calibration programme Advanced Colour Management.
‒‒ To download the Advanced Colour Management programme, visit www.samsung.com/displaysolutions.
Backlight / Contrast /
Brightness / Sharpness /
Colour / Tint (G/R)
Colour Temperature
Your product has several options for adjusting picture quality.
• When you make changes to Backlight, Contrast, Brightness, Sharpness, Colour or Tint (G/R), the OSD will be
adjusted accordingly.
• You can adjust and store settings for each external device you have connected to an input on the product.
• Lowering picture brightness reduces power consumption.
Adjust the colour temperature (Red / Green / Blue). (Range: 2800K–16000K)
• Enabled when Colour Tone is set to Off.
• Colour Temperature is disabled if Picture Mode is set to Calibration.
White Balance
2 Point
Controls the white balance in 2 point interval by adjusting the red, green, and blue brightness.
10 Point
Controls the white balance in 10 point interval by adjusting the red, green, and blue brightness.
• Some external devices may not support this function.
• Enabled when Picture Mode is set to Office & School (Video/Image).
54
Chapter 5. Menu
Picture ▼
2nd
3rd
Description
Gamma
Adjust the primary colour intensity.
• If Picture Mode is set to Calibration, Gamma is disabled.
Calibrated Value
Select whether to apply the brightness, colour and gamma settings customized using the colour calibration
programme Advanced Colour Management to the Information and Advertisement modes.
• To download the Advanced Colour Management programme, visit www.samsung.com/displaysolutions.
• If Picture Mode is set to Calibration, Calibrated Value is disabled.
Advanced Settings
Dynamic Contrast
Adjust the screen contrast.
Black Tone
Select the black level to adjust the screen depth.
Flesh Tone
Emphasize pink Flesh Tone.
RGB Only Mode
Displays the Red, Green and Blue colour for making fine adjustments to the hue and saturation.
Colour Space
Adjusts the range and variety of colors (the colour space) available to create images.
• To adjust Colour, Red, Green, Blue and Reset, set Colour Space to Custom.
HDMI UHD Colour
Enable to optimize picture quality for HDMI UHD connections. Available for HDMI1, HDMI2 and DisplayPort.
• When this setting is on, only UHD products are supported.
• When this setting is on, you must apply the same settings on all the products in a loop out connection.
Motion Lighting
Reduces power consumption by reducing screen brightness when the picture on the screen is in motion.
• Enabled when Picture Mode is set to Terminal & Station (Video/Image).
Picture Options
Colour Tone
Select a colour tone that best suits your viewing needs.
• If Picture Mode is set to Calibration, Colour Tone is disabled.
• Settings can be adjusted and stored for each external device connected to an input on the product.
Digital Clean View
If the broadcast signal received by your product is weak, you can activate the Digital Clean View feature to reduce
any static and ghosting that may appear on the screen.
• Received signal intensity is the strongest when the bar is green.
• When the signal is weak, try all the options until the the product displays the best picture.
55
Chapter 5. Menu
Picture ▼
2nd
3rd
Description
HDMI Black Level
Selects the black level on the screen to adjust the screen depth.
Film Mode
This mode is suitable to view movies.
Sets the product to automatically sense and process film signals from all sources and adjust the picture for
optimum quality.
• Available in HDMI (1080i).
Picture Size
Dynamic Backlight
Automatically adjust the backlight to provide the best possible screen contrast under the current conditions.
Picture Size
Different screen adjustment options are displayed depending on the current input source.
CAUTION
Do not set your product to 4:3 format for a long time.
The borders displayed on the left and right, or top and bottom of the screen may cause image retention (screen
burn) which is not covered by the warranty.
Fit to Screen
When selected, the full programme image will be displayed. No part of the image will be cut off.
Zoom/Position
Adjusts the picture zoom and position. Picture Size must be set to Custom for the option to be available.
• Custom under Picture Size is only enabled when Picture Mode is set to Video/Image while in DVI mode.
• If you want to reset the picture to its original position, select Reset in the Zoom/Position screen.
The picture will be set to its default position.
Auto Adjustment
PC Screen Adjustment
Adjust frequency values/positions and fine tune the settings automatically.
Coarse / Fine
Removes or reduces picture noise.
If the noise is not removed by Fine-tuning alone, use the Coarse function to adjust the frequency as best as possible
(Coarse) and Fine-tune again. After the noise has been reduced, re-adjust the picture so that it is aligned with the
centre of screen.
Position
To adjust the PC’s screen position if it is not centreed or does not fit the product screen.
Press the  or  button to adjust the vertical position. Press the  or  button to adjust the horizontal position.
Image Reset
Resets the image to the default settings.
56
Chapter 5. Menu
Picture ▼
2nd
Picture Off
3rd
Description
Selecting Picture Off switches off the screen. The volume is not disabled.
To switch the screen on, press any button other than the volume button.
Reset Picture
Resets your current picture mode to its default settings.
57
Chapter 5. Menu
OnScreen display adjustment
OnScreen Display ▼
2nd
3rd
Description
Display Orientation
Onscreen Menu Orientation
Set the menu screen orientation.
Source Content Orientation
Set the orientation of content from external devices connected to the product.
Aspect Ratio
Set the rotated screen to be either full screen or original.
• Available only when Source Content Orientation is set to Portrait.
Screen Protection
Auto Protection Time
If the screen displays a still image for a certain period of time you define, the product activates the screen saver to
prevent the formation of burnt in ghost images on the screen.
Screen Burn Protection
To reduce the possibility of screen burn, this unit is equipped with Screen Burn Protection screen burn prevention
technology.
Screen Burn Protection moves the picture slightly on the screen.
• Pixel Shift
‒‒ Minimize image retention by finely moving pixels horizontally or vertically.
‒‒ Displaying a still image or a 4:3 output for an extended period of time may cause image retention. This is not a
defect in the product.
• Timer
‒‒ You can set the timer for Screen Burn Protection.
‒‒ The Screen Burn Protection feature stops automatically after a specified period of time.
• Immediate display
‒‒ Select the screen saver you want to display immediately.
Message Display
Source Info
Select whether to display the source OSD when the input source changes.
No Signal Message
Select whether to display the no-signal OSD when no signal is detected.
MDC Message
Select whether to display the MDC OSD when the product is controlled by the MDC.
Download Status Message
Select to display the status when downloading content from a server or other device.
58
Chapter 5. Menu
OnScreen Display ▼
2nd
Language
3rd
Description
Set the menu language.
• A change to the language setting will only be applied to the onscreen menu display. It will not be applied to other
functions on your PC.
Reset OnScreen
Display
This option returns the current settings under OnScreen Display to the default factory settings.
59
Chapter 5. Menu
Sound adjustment
Sound ▼
2nd
Sound Mode
3rd
Description
You can select a sound mode to suit your personal preferences.
• If Sound Output is set to External, Sound Mode is disabled.
Balance
Adjust speaker volume levels for sound balance optimization.
• If Sound Output is set to External, Balance is disabled.
Equaliser
Adjust the equaliser to customize the volume and pitch, and enhance the richness of the sound output.
• If Sound Output is set to External, Equaliser is disabled.
HDMI Sound
Select the sound source whether to hear from AV(HDMI) or PC(DVI).
Sound on Video Call
Select sound output to listen to during a video call.
Sound Output
If you are listening to the sound track of a broadcast or movie through an external receiver, you may hear a sound
echo caused by the difference in decoding speed between the products speakers and the speakers attached to your
audio receiver. If this occurs, set the product to External.
• When you set Sound Output to External, the products speakers are turned off.
You will hear sound through the external speakers only. When the Sound Output is set to Internal, both the
product speakers and the external speakers are on. You will hear sound through both.
• If there is no video signal, both the products speakers and the external speakers will be mute.
Auto Volume
The volume can vary depending on the channel.
Automatically equalize the volume level when switching to another channel.
• To use the volume control of a connected source device, set Auto Volume to Off. A change to the volume control of
the connected source device may not be applied if Auto Volume is set to Normal or Night.
• If Sound Output is set to External, Auto Volume is disabled.
Reset Sound
Reset all sound settings to the factory defaults.
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Chapter 5. Menu
Network
Network ▼
2nd
3rd
Description
Network Status
You can check the current network and Internet status.
Open Network
Settings
Configure network settings to use various smart hub features such as Internet search, content sharing through a
home network and feature updates.
Server Network
Settings
Wi-Fi Direct
Connect to Server
To run Player connect to a network.
• If the SSL option is enabled, the server is configured to use https and data transfer is encrypted.
• Enter the server IP address and port number. Use 7001 as the port number. (If unable to connect to the server using
port number 7001, check with your server administrator to find the correct port number and then change the port
number.)
MagicInfo Mode
Select the appropriate MagicInfo Mode depending on the environment where you are using the product.
Server Access
Allow or deny access from MagicInfo server.
FTP Mode
Specify the FTP operating mode.
Proxy server
Turn on or off and configure proxy server settings.
Set to connect the product to wireless mobile devices. Using this function, you can connect wireless mobile devices
with your product directly without a router.
• To use this function, your mobile device should be supported by the Wi-Fi Direct.
To connect your mobile device with your product using Wi-Fi Direct, follow these steps:
1 Go to Wi-Fi Direct screen. The product starts to search devices.
2 Turn on the Wi-Fi Direct function on your device. Select the desired Wi-Fi device.
‒‒ PBC (Push Button Configuration): Press the WPS(PBC) button on your Wi-Fi device within 2 minutes. Your
product automatically acquires all the network setting values it needs and connects to your network.
‒‒ PIN: Input the displayed PIN on your device.
• If you want to disconnect the device, select the connected Wi-Fi device, and then select Disconnected.
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Chapter 5. Menu
Network ▼
2nd
3rd
Description
Mobile Device
Manager
Access Notification
Change the settings for notification display when device is connected.
Mobile Device List
View and manage connected devices.
Device Name
Select or enter a device name.
This name can be shown on network remote controls over the network.
62
Chapter 5. Menu
Network Settings (Wired)
Connecting to a Wired Network
There are three ways to attach your product to your LAN using cable.
• You can attach your product to your LAN by connecting the LAN port on the back of
your product to an external modem using a LAN cable.
See the diagram below.
• Depending on how your network is configured, you may be able to attach your
product to your LAN by connecting the LAN port on the back of your product directly
to a network wall outlet using a LAN cable.
See the diagram below. Note that the wall outlet is attached to a modem or router
elsewhere in your house.
LAN
LAN port
on the wall
RJ45
LAN
Modem port
on the wall
External modem (ADSL/
VDSL)
RJ45
LAN cable
LAN cable
Modem cable
• You can attach your product to your LAN by connecting the LAN port on the back
of your product to an IP Sharer which is connected to an external modem. Use LAN
cable for the connection.
See the diagram below.
Modem port
on the wall
LAN
External modem
(ADSL/VDSL)
IP sharer (having
DHCP server)
RJ45
If you have a Dynamic Network, you should use an ADSL modem or router that
supports the Dynamic Host Configuration Protocol (DHCP). Modems and routers that
support DHCP automatically provide the IP address, subnet mask, gateway, and DNS
values your product needs to access the Internet so you do not have to enter them
manually. Most home networks are Dynamic Networks.
Some networks require a Static IP address. If your network requires a Static IP address,
you must enter the IP address, subnet mask, gateway, and DNS values manually on
your product Cable Setup Screen when you set up the network connection. To get
the IP address, subnet mask, gateway, and DNS values, contact your Internet Service
Provider (ISP).
If you have a Windows computer, you can also get these values through your
computer.
Modem cable
LAN cable
LAN cable
• You can use ADSL modems that support DHCP if your network requires a Static IP
address.
• ADSL modems that support DHCP also let you use Static IP addresses.
Chapter 5. Menu
Automatic Network Settings (Wired)
Connect to the network using a LAN cable.
Make sure a LAN cable is connected first.
How to set up automatically
1 Press the MENU button on the remote control.
2 Select Network - Open Network Settings.
3 Select Wired.
‒‒ The network test screen appears and then the verification process starts.
4 When the connection has been verified, select OK.
• If the connection process fails, check the LAN port connection.
• If the automatic process cannot find the network connection values or if you want to
set the connection manually, go to the next section, network setup.
Manual Network Settings (Wired)
Offices may use static IP addresses.
If this is the case, ask the network administrator for the IP address, subnet mask,
gateway and DNS server address. Enter these values manually.
Getting the Network Connection Values
To view the Network connection values on most Windows computers, follow these
steps.
1 Right click the Network icon on the bottom right of the screen.
2 In the pop-up menu that appears, click Status.
3 On the dialog that appears, click the Support tab.
4 On the Support Tab, click the Details button. The Network connection values are
displayed.
How to set up manually
1 Press the MENU button on the remote control.
2 Select Network - Open Network Settings.
3 Select Wired.
‒‒ The network test screen appears and then the verification process starts.
4 Select Stop. The verification process stops.
63
5 Select IP Settings. The IP Settings screen appears.
6 Select IP Setting and set it to Enter Manually.
‒‒ Setting IP Setting to Enter Manually automatically changes DNS Setting to Enter
Manually.
7 Enter the network connection values.
‒‒ IP Address, Subnet Mask, Gateway, DNS Server.
8 When done, select OK at the bottom of the page, and then press
. The network
test screen appears and the verification process starts.
9 When the connection has been verified, select OK.
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Chapter 5. Menu
Network Setting (Wireless)
Connecting to a Wireless Network
LAN port on the
wall
Wireless IP sharer
(router having DHCP
server)
LAN cable
Samsung recommends using IEEE 802.11n. When you play video over a network
connection, the video may not play smoothly.
• Select a channel for the wireless IP sharer that is not currently being used. If the
channel set for the wireless IP sharer is currently being used by another device
nearby, this will result in interference and communication failure.
• Your product supports only the following wireless network security protocols.
If you select the Pure High-throughput (Greenfield) 802.11n mode and the
Encryption type is set to WEP, TKIP or TKIP AES (WPS2Mixed) on your AP or wireless
router, Samsung products will not support a connection in compliance with new WiFi certification specifications.
• If your wireless router supports WPS (Wi-Fi Protected Setup), you can connect to
the network via PBC (Push Button Configuration) or PIN (Personal Identification
Number). WPS will automatically configure the SSID and WPA key in either mode.
• Connection Methods: You can setup the wireless network connection in three ways.
Auto Setup (Using the Auto Network Search function), Manual Setup, WPS(PBC)
Automatic Network Setup (Wireless)
Most wireless networks have an optional security system that requires devices
that access the network to transmit an encrypted security code called an Access or
Security Key. The Security Key is based on a Pass Phrase, typically a word or a series
of letters and numbers of a specified length you were asked to enter when you set up
security for your wireless network. If you use this method of setting up the network
connection, and have a Security Key for your wireless network, you will have to enter
the Pass Phrase during the the automatic or manual setup process.
How to set up automatically
1 Press the MENU button on the remote control.
2 Select Network - Open Network Settings.
3 Select Wireless.
‒‒ The network function searches for available wireless networks. When done, it
displays a list of the available networks.
4 In the list of networks, press the  or  button to select a network, and then press
.
5
6
7
8
‒‒ If the desired wireless router does not appear, select Refresh to search again.
‒‒ If the router cannot be found after retrying, select the Stop button. The Add
Network button appears and you can set the network manually.
If the Enter password screen appears, go to step 6. If you select a wireless router
that does not have security, go to step 8.
If the router has security, enter the password. (Security key or PIN).
When done, use the  button to move the cursor to Done, and then press
. The
network test screen appears and then the verification process starts.
When the connection has been verified, select OK.
Chapter 5. Menu
Manual Network Setup (Wireless)
Offices may use static IP addresses.
If this is the case, ask the network administrator for the IP address, subnet mask,
gateway and DNS server address. Enter these values manually.
Getting the Network Connection Values
To view the Network connection values on most Windows computers, follow these
steps.
1 Right click the Network icon on the bottom right of the screen.
2 In the pop-up menu that appears, click Status.
3 On the dialog that appears, click the Support tab.
4 On the Support Tab, click the Details button. The Network connection values are
displayed.
How to set up manually
1 Press the MENU button on the remote control.
2 Select Network - Open Network Settings.
3 Select Wireless.
‒‒ The network function searches for available wireless networks. When done, it
displays a list of the available networks.
4 Select Stop. The verification process stops.
5 Select Add Network.
6 Enter the SSID of the network and select Done.
7 Select the Security type and select OK. If you select Open, move to step 10.
8 If the router has security, enter the password. (Security key or PIN)
9 When done, use the  button to move the cursor to Done, and then press
. The
network test screen appears and then the verification process starts.
10When the connection has been verified, select OK.
WPS(PBC)
How to set up using WPS(PBC)
If your router has a WPS(PBC) button, follow these steps.
65
1 Press the MENU button on the remote control.
2 Select Network - Open Network Settings.
3 Select Wireless.
‒‒ The network function searches for available wireless networks. When done, it
displays a list of the available networks.
4 Select Stop. The verification process stops.
5 Select Use WPS and press
.
6 Press the WPS(PBC) button on your router within 2 minutes. Your product
automatically acquires all the network setting values it needs and connects to your
network.
7 The network connection screen appears, and network setup is done.
66
Chapter 5. Menu
System
System ▼
2nd
3rd
Description
Accessibility
Voice Guide
Switch Voice Guide on or off and configure the volume, speed and pitch of the voice. The language used for Voice
Guide will be the same as the language to be set in Language.
Menu Transparency
Adjust transparency of menu box.
High Contrast
Set the background and font to high-contrast colors in Menu. Menu transparencies become opaque when the option
is selected.
Enlarge
Enlarge the size of the menu.
Start Setup
Restore your TV to its original settings and perform initial Setup again.
• Enter your 4 digit PIN number. The default PIN number is “0-0-0-0”.
If you want to change the PIN number, use the Change PIN function.
Time
Configure various time-related settings.
• Press the
Clock Set
INFO
button if you want to view the current time.
Select Clock Set. Select Date or Time, and then press
.
Use the number buttons to enter numbers or press the up and down arrow buttons. Use the  and  buttons to
move from one entry field to the next. Press
when done.
NTP Settings
Set up the server URL and time zone to use the network time.
DST
Switches the DST (Daylight Saving Time) function on or off.
Sleep Timer
Automatically shuts off the product after a preset period of time.
• Use the up and down arrows to select a period of time, and then press
Power On Delay
Auto Source Switching
. To cancel Sleep Timer, select Off.
When connecting multiple products, adjust the power-on time for each product to prevent power overload (within
the range 0–50 seconds).
Turning on the display when Auto Source Switching is On, the display automatically searches for the active input
sources.
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Chapter 5. Menu
System ▼
2nd
3rd
Description
Auto Source Switching
When the Auto Source Switching is On, the display video source will automatically be searched for active video.
The Primary Source selection will be activated, if the current video source is not recognized.
The Secondary Source selection will become active, if no primary video source is available.
If both the primary and secondary input sources are not recognized, the display will perform two searches for an
active source, each search checking the primary and then secondary source. If both searches fail, the display will
return to the first video source and display a message indicating that there is no signal.
When the Primary Source selection is set to All, the display will search all the video source inputs twice in sequence
looking for an active video source, returning back to the first video source in the sequence if no video is found.
Primary Source Recovery
Select whether to restore the selected primary input source when a primary input source is connected.
• The Primary Source Recovery function is disabled if Primary Source is set to All.
Primary Source
Specify Primary Source for the automatic input source.
Secondary Source
Specify Secondary Source for the automatic input source.
DVI Connection
Select the source device that is connected to the DVI input.
• Restart the source device if the screen is not displayed.
Power Control
Auto Power On
This feature automatically turns on the product as soon as it is plugged in. Pressing the power button is not needed.
PC module power
The PC module can be turned on/off separately from the LFD.
Max. Power Saving
Turns off the product to reduce power consumption after the PC has been left idle for a specified period of time.
• Available only DVI, HDMI, DisplayPort mode.
Standby Control
You can set the screen standby mode to be applied when an input signal is received.
• Available only DVI, HDMI, DisplayPort mode.
• Ensure that the source device is connected correctly when the Signal is weak or no signal message appears.
• If No Signal Message is set to Off, the Signal is weak or no signal message does not appear. Set No Signal
Message to On.
Network Standby
This feature keeps the network power on when the product turns off.
68
Chapter 5. Menu
System ▼
2nd
Eco Solution
3rd
Description
Power Button
The power button (on the top left corner of the remote control) can be set to either turn on the power or turn on/off
the power.
Energy Saving Mode
Reduce the power consumption by adjusting the screen brightness.
Eco Sensor
To enhance your power savings, the picture settings will automatically adapt to the light in the room.
• Adjusting the Backlight setting in the Picture menu disables the Eco Sensor.
• If Eco Sensor is On, the display brightness may change (become slightly darker or brighter) depending on the
surrounding light intensity.
Screen Lamp Schedule
Adjust the panel brightness. A value closer to 100 makes the panel brighter.
No Signal Power Off
Save power by turning the device off when no signal is received from any source.
• Disabled when an attached PC is in power saving mode.
• The product will automatically power off at a specified time. The time can be changed as required.
Auto Power Off
Temperature Control
The product will automatically turn off if you don’t press a button on the remote or touch a button on product front
panel within select hours to prevent overheating.
This function detects the internal temperature of the product. You can specify the temperature range that is
acceptable.
The default temperature is set to 77 °C.
The recommended operating temperature for this product is 75 °C to 80 °C (based on an ambient temperature of
40 °C).
• The screen will become darker if the current temperature exceeds the specified temperature limit. If the
temperature continues to rise, the product will power off to prevent overheating.
Input Device Manager
Set the language, type and input language shortcut for a connected keyboard.
Play via
Select the appropriate Play via mode depending on the environment where you are using the product.
The home screen may be different depending on the setting.
69
Chapter 5. Menu
System ▼
2nd
3rd
Change PIN
Description
The Change PIN screen will appear.
Choose any 4 digits for your PIN and enter it in Enter New PIN. Reenter the same 4 digits in Confirm New PIN.
• Default password: 0 - 0 - 0 - 0
Security
Safety Lock
• Enter your 4 digit PIN number and press
. The default PIN number is “0-0-0-0”.
If you want to change the PIN number, use the Change PIN function.
All the menus and buttons of the product and remote control, except for the
be locked by the Safety Lock function.
LOCK
button on the remote control, will
To unlock the menus and buttons, press any button and then enter the password (default password: 0 - 0 - 0 - 0).
Turn on Power On Button to enable the remote control’s Power button to turn on the device while Safety Lock is
enabled.
Button Lock
This menu can be used to lock the button on the product.
Only the remote control can control the product if Button Lock is set to On.
USB Auto Play Lock
Select whether to automatically play MagicInfo content saved on a connected USB device.
• Connecting a USB device containing MagicInfo content displays “USB Auto Play Lock: On.” for five seconds.
Mobile Connection Lock
Restrict other devices on your network, such as smart phones and tablets, to share content with your signage.
Touch Control Lock
Prevent touch gestures from controlling your device.
Remote Management
You can Allow or Deny external commands to access your device via a network.
• The changed setting remains even after the product is turned off and on using the Panel key or Power switch.
General
Smart Security
This function protects all the external devices connected to the TV from hackers, spywares, and viruses.
Anynet+ (HDMI-CEC)
Refer to Anynet+ (HDMI-CEC) on page 69.
HDMI Hot Plug
This feature is used to activate the time delay to turn on a DVI/HDMI source device.
70
Chapter 5. Menu
System ▼
2nd
3rd
Description
Custom Logo
You can download, select, and set the display time of a custom logo that appears when the product turns on.
• Custom Logo
‒‒ You can select a custom logo (image/video) or turn off the custom logo display.
‒‒ You must download the custom logo from an external USB device to set the custom logo.
• Logo Display Time
‒‒ If the type of custom logo is Image, you can set the Logo Display Time.
• Download Logo File
‒‒ You can download a custom logo into the product from an external USB device.
‒‒ The file name of the custom logo you want to download must be saved as “samsung” in all small letters.
‒‒ When there are multiple numbers of external USB connections, the product will attempt to download the
custom logo from the last device that has been connected to the product.
Custom logo file restrictions
• For image type custom logo, only bitmap files (aRGB 32bpp format) are supported.
• The resolution of the image type custom logo must be between a minimum of 128x64 and the maximum
screen resolution. (Horizontal/Vertical values of the resolution must be multiples of 4.)
• For video type custom logo, only TS Stream types are supported.
• The maximum supported video file is 150 MB. The recommended length of a video file is 20 seconds or less.
Game Mode
When connecting to a game console such as PlayStation™ or Xbox™, you can enjoy a more realistic gaming
experience by selecting game mode.
• Precautions and limitations for Game Mode
To disconnect the game console and connect another external device, set Game Mode to Off in the setup menu.
Reset System
This option returns the current settings under system to the default factory settings.
71
Chapter 5. Menu
Anynet+ (HDMI-CEC)
Anynet+ (HDMI-CEC)
Anynet+ is a function that enables you to control all connected Samsung devices
that support Anynet+ with your Samsung product remote. The Anynet+ system can
be used only with Samsung devices that have the Anynet+ feature. To be sure your
Samsung device has this feature, check if there is an Anynet+ logo on it.
• You can only control Anynet+ devices using the product remote control, not the
buttons on the product.
• The product remote control may not work under certain conditions. If this occurs,
reselect the Anynet+ device.
• Anynet+ works when the AV device supporting Anynet+ is in the standby or on
status.
• While in PIP mode, Anynet+ functions only when an AV device is connected as
the primary display. It does not work if the AV device is connected as a secondary
display.
• Anynet+ supports up to 12 AV devices in total. Note that you can connect up to 3
Troubleshooting for Anynet+
Problem
Possible Solution
Anynet+ does not
work.
• Check if the device is an Anynet+ device. The Anynet+
system supports Anynet+ devices only.
• Check if the Anynet+ device power cord is properly
connected.
• Check the Anynet+ device’s Video/Audio/HDMI cable
connections.
• Check whether Anynet+ (HDMI-CEC) is set to On in the
System menu.
• Check whether the remote control is Anynet+
compatible.
• Anynet+ doesn’t work in certain situations. (initial
setup)
• If you have removed and then reconnected the HDMI
cable, please make sure to search devices again or turn
your product off and on again.
• Check if the Anynet+ function of the Anynet device is
set on.
I want to start
Anynet+.
• Check if the Anynet+ device is properly connected to
the product and check if the Anynet+ (HDMI-CEC) is set
to On in the System menu.
I want to exit Anynet+.
• Press the SOURCE button on the product remote control
and select a non- Anynet+ device.
The message
“Disconnecting
Anynet+ device ...”
appears on the screen.
• You cannot use the remote control when you are
configuring Anynet+ or switching to a view mode.
• Use the remote control after the product has
completed Anynet+ configuration or has finished
switching to Anynet+.
devices of the same type.
72
Chapter 5. Menu
Problem
Possible Solution
The Anynet+ device
does not play.
• You cannot use the play function when initial setup is in
progress.
The connected device
is not displayed.
• Check whether or not the device supports Anynet+
functions.
• Check whether or not the HDMI cable is properly
connected.
• Check whether Anynet+ (HDMI-CEC) is set to On in the
System menu.
• Search Anynet+ devices again.
• Anynet+ requires an HDMI connection. Make sure
the device is connected to your product with an HDMI
cable.
• Some HDMI cables may not support Anynet+ functions.
• If the connection is terminated because there has
been a power failure or the HDMI cable has been
disconnected, please repeat the device scan.
73
Chapter 5. Menu
Support
Support ▼
2nd
3rd
Software Update
Description
The Software Update menu lets you upgrade your product software to the latest version.
• Be careful not to turn off the power until the upgrade is complete. The product will turn off and on automatically
after completing the software upgrade.
• When you upgrade software, all video and audio settings you have made will return to their default settings. We
advise you to write down your settings so that you can easily reset them after the upgrade.
Contact Samsung
Update Now
Update the software to the latest version.
Auto update
This feature automatically updates the product when not in use.
View this information when your product does not work properly or when you want to upgrade the software.
You can find information regarding our call centres and how to download products and software.
• Contact Samsung and find the product Model Code and Software Version.
Reset All
This option returns all the current settings for a display to the default factory settings.
Chapter 6. Troubleshooting
Troubleshooting
Before you contact us
Before calling Samsung Customer Service Centre, test your product as follows. If the problem persists, contact Samsung Customer Service Centre.
Diagnosis
Check if your product is operating normally by using the product test function.
If the screen remains blank while the power LED blinks even when the product is correctly connected to a PC, perform product testing.
1 Power off both the PC and product.
2 Disconnect all the cables from the product.
3 Power on the product.
4 If No Cable Connected is displayed, the product is operating normally.
If the screen remains blank, check the PC system, video controller and cable.
Screen Resolution
Not Optimum Mode will briefly be displayed if a mode that exceeds a supported resolution is selected (refer to Supported Resolutions).
74
75
Chapter 6. Troubleshooting
Checkpoints
Installation issue (PC mode)
The screen keeps switching on and off.
Check the cable connection between the product and PC, and ensure the connection is secure.
Blank spaces are found on all four sides of the screen
when an HDMI or HDMI-DVI cable is connected to the
product and PC.
The blank spaces found on the screen have nothing to do with the product.
Blank spaces on the screen are caused by the PC or graphics card. To resolve the problem, adjust the screen size in
the HDMI or DVI settings for the graphics card.
If the graphics card settings menu does not have an option to adjust the screen size, update the graphics card driver
to the latest version.
(Please contact the graphics card or computer manufacturer for further details about how to adjust the screen
settings.)
PC is shown in Source when a PC is not connected.
PC is always shown in Source irrespective of whether or not a PC is connected.
Screen issue
The power LED is off. The screen will not switch on.
Check the cable connection between the product and PC, and ensure the connection is secure.
No Cable Connected is displayed on the screen.
Check that the product is connected correctly with a cable.
Check that the device connected to the product is powered on.
Not Optimum Mode is displayed.
This message is displayed when a signal from the graphics card exceeds the product’s maximum resolution and
frequency.
Refer to the Standard signal mode table and set the maximum resolution and frequency according to the product
specifications.
The images on the screen look distorted.
Check the cable connection to the product.
The screen is not clear. The screen is blurry.
Adjust Coarse and Fine.
Remove any accessories (video extension cable, etc) and try again.
Set the resolution and frequency to the recommended level.
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Chapter 6. Troubleshooting
The screen appears unstable and shaky.
There are shadows or ghost images left on the screen.
Check that the resolution and frequency of the PC and graphics card are set within a range compatible with the
product. Then, change the screen settings if required by referring to the Additional Information on the product
menu and the Standard Signal Mode Table.
The screen is too bright. The screen is too dark.
Adjust Brightness and Contrast.
Screen colour is inconsistent.
Go to Picture and adjust the Colour Space settings.
White does not really look white.
Go to Picture and adjust the White Balance settings.
There is no image on the screen and the power LED
blinks every 0.5 to 1 second.
The product is in power saving mode.
The product will turn off automatically.
Go to System and make sure Sleep Timer is set to Off.
Press any key on the keyboard or move the mouse to return to the previous screen.
If a PC is connected to the product, check the power status of the PC.
Make sure the power cable is connected properly to the product and power outlet.
If the signal from a connected device is not detected, the product automatically turns off after 10 to 15 minutes.
Picture quality of the product is different from the dealer
shop where it was purchased.
Use an HDMI cable to obtain high-definition (HD) picture quality.
The screen display does not look normal.
Encoded video content may cause the display to appear corrupted in scenes featuring fast moving objects such as in
a sports event or action video.
Low signal level or low picture quality may cause the display to appear corrupted. This does not mean the product is
defective.
A cell phone within a distance of one-meter radius may cause static on analogue and digital products.
The brightness and colour do not look normal.
Go to Picture and adjust the screen settings such as Picture Mode, Colour, Brightness and Sharpness.
Go to System and adjust the Energy Saving Mode settings.
Reset the screen settings to the default settings.
Broken lines are displayed on the edges of the screen.
If Picture Size is set to Fit to Screen, change the setting to 16:9 Standard.
Lines (red, green or blue) are displayed on the screen.
These lines are displayed when there is a defect in DATA SOURCE DRIVER IC on the monitor.
Contact a Samsung Service Centre to resolve the issue.
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Chapter 6. Troubleshooting
The display looks unstable and then freezes.
The screen may freeze when a resolution other than the recommended resolution is used or if the signal is not
stable. To resolve the issue, change the PC resolution to the recommended resolution.
The screen cannot be displayed in full screen.
A scaled SD (4:3) content file can cause black bars on both sides of an HD channel screen.
A video with an aspect ratio different from the product can cause black bars at the top and bottom of the screen.
Change the screen size setting to full screen on the product or source device.
Sound issue
There is no sound.
Check the connection of the audio cable or adjust the volume.
Check the volume.
The volume is too low.
Adjust the volume.
If the volume is still low after turning it up to the maximum level, adjust the volume on your PC sound card or
software programme.
Video is available but there is no sound.
If an HDMI cable is connected, check the audio output settings on the PC.
Go to Sound and change Sound Output to Internal.
If a source device is used
• Make sure the audio cable is properly connected to the audio input port on the product.
• Check the audio output settings for the source device.
(For example, if an HDMI cable is connected to the monitor, the audio setting for the cable box may need to be
changed to HDMI.)
If a DVI-HDMI cable is used, a separate audio cable is required.
If the product has a headphone port, make sure nothing is connected to it.
Reconnect the power cable to the device and then reboot the device.
There is static coming from the speakers.
Check the cable connection. Make sure a video cable is not connected to an audio input port.
Check the signal strength after connecting a cable.
Low signal level can cause corrupted sound.
78
Chapter 6. Troubleshooting
There is audible sound when the volume is muted.
When Sound Output is set to External, the volume button and mute function are disabled.
Adjust the volume for the external speakers.
Audio settings for main speakers are separate from the internal speakers on the product.
Changing or muting the volume on the product does not affect an external amplifier(decoder).
Sound from the monitor does not change after Sound
Mode is changed.
Audio settings for main speakers are separate from the internal speakers on the product.
There is an echo sound coming from the speakers.
Different decoding speeds between the product speakers and external speakers can cause an echo.
Audio settings on a source device do not affect the internal speaker settings on the product.
In this case, set Sound Output to External.
Remote control issue
The remote control does not work.
Make sure that the batteries are correctly in place (+/-).
Check if the batteries are flat.
Check for power failure.
Make sure that the power cord is connected.
Check for any special lighting or neon signs switched on in the vicinity.
Source device issue
A beeping sound is heard when my PC is booting.
If a beeping sound is heard when your PC is booting, have your PC serviced.
Other issue
The product smells like plastic.
The plastic smell is normal and disappears over time.
The monitor appears tilted.
Remove and then attach the stand again to the product.
Audio or video cuts out intermittently.
Check the cable connection and connect it again if required.
Using a very hard or thick cable may corrupt audio and video files.
Make sure cables are flexible enough to ensure durability. When mounting the product onto a wall, it is
recommended to use right-angle cables.
79
Chapter 6. Troubleshooting
Small particles are found on the edges of the product.
The particles are part of the product design. The product is not defective.
The PIP menu is not available.
The menu is enabled or disabled depending on the Source mode.
When I try to change the PC resolution, a message “The
defined resolution is not supported.” appears.
The message “The defined resolution is not supported.” appears if the input source resolution exceeds the
maximum resolution of the display.
To resolve the issue, change the PC resolution to a resolution supported on the display.
There is no sound from the speakers in HDMI mode when
a DVI-HDMI cable is connected.
DVI cables do not transmit sound data.
HDMI Black Level is not functioning properly on an HDMI
device with YCbCr output.
This function is available only when a source device, such as a DVD player and STB, is connected to
There is no sound in HDMI mode.
Displayed picture colors may not look normal. Video or sound may not be available. This can occur if a source device
that only supports an older version of the HDMI standard is connected to the product.
Make sure to connect the audio cable to the correct input jack to enable audio.
the product via an HDMI (RGB signal) cable.
If these issues occur, connect an audio cable along with the HDMI cable.
Some PC graphics cards may not automatically recognize HDMI signals that do not include sound.
In this case, manually select a sound input.
Sound input
Screen mode
PC
Auto
PC settings
DVI PC
Audio In (Stereo ports)
PC settings
In power saving mode, when the input source is
DisplayPort, PC display settings cannot be saved.
Go to System → Power Control and set Max. Power Saving to Off. Alternatively, configure the PC display output
settings again. Ensure the set is turned on.
When booting the PC with the input source set to
DisplayPort, the BIOS and booting screens do not appear.
Boot the PC when the set is turned on or when the input source is not DisplayPort.
80
Chapter 6. Troubleshooting
Frequently asked questions
Refer to the user manual for your PC or graphics card for further instructions on adjustment.
Question
Answer
How can I change the frequency?
Set the frequency on your graphics card.
• Windows 7: Go to Control Panel → Appearance and Personalization → Display → Adjust resolution → Advanced
Settings → Monitor and adjust the frequency in Monitor Settings.
• Windows 8: Go to Settings → Control Panel → Appearance and Personalization → Display → Adjust resolution →
Advanced Settings → Monitor and adjust the frequency in Monitor Settings.
• Windows 10: Go to Settings → System → Display → Advanced display settings → Display adapter properties →
Monitor, and adjust Screen refresh rate under Monitor settings.
How can I change the resolution?
• Windows 7: Go to Control Panel → Appearance and Personalization → Display → Adjust Resolution and adjust the
resolution.
• Windows 8: Go to Settings → Control Panel → Appearance and Personalization → Display → Adjust Resolution
and adjust the resolution.
• Windows 10: Go to Settings → System → Display → Advanced display settings, and adjust the resolution.
How do I set power saving mode?
• Windows 7: Set power saving mode in Control Panel → Appearance and Personalization → Personalization →
Screen Saver → Change power settings or BIOS SETUP on the PC.
• Windows 8: Set power saving mode in Settings → Control Panel → Appearance and Personalization → Personalize
→ Screen Saver Settings or BIOS SETUP on the PC.
• Windows 10: Set power saving mode in Settings → Personalization → Lock screen → Screen timeout settings →
Power & sleep or BIOS SETUP on the PC.
81
Chapter 7. Appendix
Appendix
Specifications
General
Model Name
PM32F
PM43F / PH43F / PH43F-P
PM49F / PH49F / PH49F-P
PM55F / PH55F / PH55F-P
Size
32 CLASS (80.1 cm /
31.5 inches)
43 CLASS (107.9 cm /
42.5 inches)
49 CLASS (123.2 cm /
48.5 inches)
55 CLASS (138.7 cm /
54.6 inches)
Display area
698.4 mm (H) x 392.85 mm (V)
(27.5 inches (H) x
15.5 inches (V))
940.89 mm (H) x
529.25 mm (V) (37.0 inches (H)
x 20.8 inches (V))
1073.78 mm (H) x
604.00 mm (V) (42.2 inches (H)
x 23.7 inches (V))
1209.6 mm (H) x 680.4 mm (V)
(47.7 inches (H) x 26.8 inches
(V))
Audio Output
10 W + 10 W
10 W + 10 W
10 W + 10 W
10 W + 10 W
Power Supply
AC 100 to 240 VAC (+/- 10%), 60 / 50 Hz ± 3 Hz
Panel
Refer to the label at the back of the product as the standard voltage can vary in different countries.
Environmental
considerations
Operating
Temperature : 0 °C – 40 °C (32 °F – 104 °F), With PIM : 10 °C – 40 °C (50 °F – 104 °F)
Humidity : 10% – 80%, non-condensing
CAUTION
For installing the housing, keep the internal temperature at 40 °C or below.
Storage
Temperature : -20 °C – 45 °C (-4 °F – 113 °F)
Humidity : 5% – 95%, non-condensing
Chapter 7. Appendix
• Plug-and-Play
This monitor can be installed and used with any Plug-and-Play compatible systems. Two-way data exchange between the monitor and PC system optimizes the monitor
settings.
Monitor installation takes place automatically. However, you can customize the installation settings if desired.
• Due to the nature of the manufacturing of this product, approximately 1 pixel per million (1ppm) may appear brighter or darker on the panel. This does not affect product
performance.
• This is a class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures.
• For detailed device specifications, visit the Samsung Electronics website.
Recommendation - EU only
•
•
•
•
Hereby, Samsung Electronics, declares that this Monitor is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC.
The official Declaration of Conformity may be found at http://www.samsung.com/displaysolutions, go to Support > Search Product Support and enter the model name.
This equipment may only be used indoors.
This equipment may be operated in all EU countries.
82
83
Chapter 7. Appendix
Standard signal mode table
This product can be set to only one resolution for each screen size to obtain the optimum picture quality due to the nature of the panel. Using a resolution other than the specified
resolution may degrade the picture quality. To avoid this, it is recommended that you select the optimum resolution specified for your product.
Check the frequency when you exchange a CDT product (connected to a PC) for an LCD product. If the LCD product does not support 85 Hz, change the vertical frequency to 60 Hz
using the CDT product before you exchange it with the LCD product.
Model Name
Synchronization
Resolution
PM32F / PM43F / PM49F / PM55F
PH43F / PH49F / PH55F / PH43F-P / PH49F-P / PH55F-P
Horizontal frequency
30 - 80 kHz
Vertical frequency
60 - 75 Hz
Optimum resolution
1920 x 1080 @ 60 Hz
Maximum resolution
1920 x 1080 @ 60 Hz
• Horizontal frequency
The time required to scan a single line from the left to the right side of the screen is called a horizontal cycle. The reciprocal number of a horizontal cycle is called horizontal
frequency. Horizontal frequency is measured in kHz.
• Vertical frequency
The product displays a single image multiple times per second (like a fluorescent light) to display what the viewer sees. The rate of a single image being displayed repeatedly
per second is called vertical frequency or refresh rate. Vertical frequency is measured in Hz.
The screen will automatically be adjusted if a signal that belongs to the following standard signal modes is transmitted from your PC. If the signal transmitted from the PC does
not belong to the standard signal modes, the screen may be blank with the power LED on. In such a case, change the settings according to the following table by referring to the
graphics card user manual.
Resolution
Horizontal Frequency (kHz)
Vertical Frequency (Hz)
Pixel Clock (MHz)
Sync Polarity
H
V
IBM, 720 x 400
31.469
70.087
28.322
−
+
MAC, 640 x 480
35.000
66.667
30.240
−
−
MAC, 832 x 624
49.726
74.551
57.284
−
−
84
Chapter 7. Appendix
Resolution
Horizontal Frequency (kHz)
Vertical Frequency (Hz)
Pixel Clock (MHz)
Sync Polarity
H
V
MAC, 1152 x 870
68.681
75.062
100.000
−
−
VESA, 640 x 480
31.469
59.940
25.175
−
−
VESA, 640 x 480
37.861
72.809
31.500
−
−
VESA, 640 x 480
37.500
75.000
31.500
−
−
VESA, 800 x 600
35.156
56.250
36.000
+
+
VESA, 800 x 600
37.879
60.317
40.000
+
+
VESA, 800 x 600
48.077
72.188
50.000
+
+
VESA, 800 x 600
46.875
75.000
49.500
+
+
VESA, 1024 x 768
48.363
60.004
65.000
−
−
VESA, 1024 x 768
56.476
70.069
75.000
−
−
VESA, 1024 x 768
60.023
75.029
78.750
+
+
VESA, 1152 x 864
67.500
75.000
108.000
+
+
VESA, 1280 x 720
45.000
60.000
74.250
+
+
VESA, 1280 x 800
49.702
59.810
83.500
−
+
VESA, 1280 x 1024
63.981
60.020
108.000
+
+
VESA, 1280 x 1024
79.976
75.025
135.000
+
+
VESA, 1366 x 768
47.712
59.790
85.500
+
+
VESA, 1440 x 900
55.935
59.887
106.500
−
+
VESA, 1600 x 900
60.000
60.000
108.000
+
+
VESA, 1680 x 1050
65.290
59.954
146.250
−
+
VESA, 1920 x 1080
67.500
60.000
148.500
+
+
85
Chapter 7. Appendix
Responsibility for the pay service (Cost to Customers)
When the service is requested, in spite of in warranty, we may charge you for a visit
from a service technician in the following cases.
Not a product defect
Cleaning of the product, Adjustment, Explanation, Re-installation and etc.
• If a service technician gives instructions on how to use product or simply adjusts
options without disassembling product.
• If a defect is caused by external environmental factors (Internet, Antenna, Wired
Signal, etc.)
• If a product is reinstalled or devices are connected additionally after installing the
purchased product for the first time.
• If a product is reinstalled to move to a different spot or to move to a different house.
• If customer requests instructions on how to use because of another company’s
product.
• If customer requests instructions on how to use the network or another company’s
programme.
• If customer requests software installation and setup for the product.
• If a service technician removes/cleans dusts or foreign materials inside of the
product.
• If customer requests an installation additionally after purchasing a product through
homeshopping or online.
A product damage caused by customer’s fault
Product damage caused by customer’s mishandling or wrong repair
If a product damage is caused by;
• External impact or drop.
• Use of supplies or separatly sold product unspecified by Samsung.
• Repair from a person besides an engineer of outsourcing service company or partner
of Samsung Electronics Co., Ltd.
• Remodeling or repairing the product by customer.
• Using it with incorrect voltage or non-authorised electrical connections.
• Not following the “cautions” in User Manual.
Others
• If product fails by natural disaster. (lightning, fire, earthquake, flood damage, etc)
• If consumable components are all used up. (Battery, Toner, Fluorescent lights, Head,
Vibrator, Lamp, Filter, Ribbon, etc.)
If customer requests a service in case the product has no defect, service fee may
be charged. So please read User Manual first.
86
Chapter 7. Appendix
Optimum picture quality and afterimage burn-in
prevention
Black Matrix
Common
Electrode
(ITO)
Colour-Filter
Optimum picture quality
• Due to the nature of the manufacturing of this product, approximately 1 pixel per
million (1 ppm) may be brighter or darker on the panel. This does not affect product
performance.
‒‒ The number of sub-pixels by panel type: 6,220,800
• Run Auto Adjustment to improve the picture quality. If noise is still found even after
auto adjustment, adjust Coarse or Fine.
• Leaving the screen fixed on a stationary image for an extended period of time may
cause afterimage burn-in or defective pixels.
‒‒ Activate power saving mode or a dynamic screen saver if you will not be using the
product for an extended period of time.
Prevention of afterimage burn-in
What is afterimage burn-in?
Afterimage burn-in should not occur when the LCD panel is operating normally.
Normal operation refers to a continuously changing video pattern. If the LCD panel
displays a fixed pattern for an extended period of time (more than 12 hours), a slight
voltage difference may occur between the electrodes in pixels that control the liquid
crystals.
Such a voltage difference between electrodes increases with time and makes the
liquid crystals thinner. When this occurs, a previous image can remain on the screen
when the pattern changes. To prevent this, the accumulated voltage difference should
be reduced.
Afterimage burn-in should not occur when an LCD panel is operating in proper
conditions.
Source
Drain
TFT
Data Bus-Line
Gate
Pixel
Electrode
(ITO)
Storage
Capaccitor (Cs)
87
Chapter 7. Appendix
Preventing afterimage burn-in
The best way to protect the product from afterimage burn-in is switching the power
off or setting the PC or system to run a screen saver when not in use. Also, Warranty
service may be limited depending on instruction guide.
‒‒ Use bright colors of similar brightness.
Interval: Change text colour and background colour every 30 minutes.
FLIGHT : TIME
• Powering Off, Screen Saver and Power Saving Mode
‒‒ Power off the product for 2 hours after using it for 12 hours.
‒‒ Go to Display Properties > Power Supply on your PC and set the product to power
off as required.
OZ348
‒‒ Using a screen saver is recommended.
It is best to use a single-colour or moving-image screen saver.
• Regular colour change
‒‒ Use 2 colours.
Switch between 2 colors every 30 minutes as shown above.
OZ348
Type 1
Type 2
FLIGHT
TIME
FLIGHT
TIME
OZ348
20:30
OZ348
20:30
UA102
21:10
UA102
21:10
• Avoid combinations of a text colour and background colour of contrasting
brightness. (Brightness: refers to the lightness or darkness of a colour which varies
depending on the amount of light emitted.)
• Avoid using grey as it may contribute to afterimage burn-in.
• Avoid using colors of contrasting brightness (black and white; grey).
FLIGHT : TIME
FLIGHT : TIME
OZ348 : 20:30
OZ348 : 20:30
• Regular Text colour Change
: 20:30
FLIGHT : TIME
: 20:30
FLIGHT : TIME
OZ348
: 20:30
FLIGHT : TIME
OZ348
: 20:30
‒‒ Move and change text every 30 minutes as shown below.
FLIGHT
: TIME
OZ348
: 20:30
Step 1
Step 2
FLIGHT
: TIME
OZ348
: 20:30
Step 3
‒‒ Regularly display a moving image along with a logo.
Interval: Display a moving image along with a logo for 60 seconds after using for
4 hours.
88
Chapter 7. Appendix
License
DivX Certified® to play DivX® video up to HD 1080p, including
premium content.
Manufactured under license from Dolby Laboratories.
Dolby, Dolby Audio, Pro Logic, and the double-D symbol are
trademarks of Dolby Laboratories.
For DTS patents, see http://patents.dts.com. Manufactured
under license from DTS, Inc. DTS, the Symbol, DTS in
combination with the Symbol, DTS Premium Sound|5.1, DTS
Digital Surround, DTS Express, and DTS Neo2:5 are registered
trademarks or trademarks of DTS, Inc. in the United States and/
or other countries. © DTS, Inc. All Rights Reserved.
Manufactured under a license from U.S. Patent No’s: 6,285,767,
8,027,477, 5,319,713, 5,333,201, 5,638,452, 5,771,295, 5,970,152,
5,912,976, 7,200,236, 7,492,907, 8,050,434, 7,720,240, 7,031,474,
7,907,736 and 7,764,802. DTS, the Symbol, and DTS and the
Symbol together are registered trademarks & DTS Studio Sound
is a trademark of DTS, Inc. ©2012 DTS, Inc. All Rights Reserved.
The terms HDMI and HDMI High-Definition Multimedia
Interface, and the HDMI Logo are trademarks or registered
trademarks of HDMI Licensing LLC in the United States and
other countries.
DivX®, DivX Certified® and associated logos are trademarks of
DivX, LLC and are used under license.
This DivX Certified® device has passed rigorous testing to
ensure it plays DivX® video.
To play purchased DivX movies, first register your device at vod.
divx.com. Find your registration code in the DivX VOD section of
your device setup menu.
Covered by one or more of the following U.S. patents:
7,295,673; 7,460,668; 7,515,710; 8,656,183; 8,731,369; RE45,052.
This device supports DivX Plus Streaming® for enjoying HD
movies and TV shows with advanced features (multi-language
subtitles, multiple audio tracks, chapters, smooth FF/RW, etc.)
streamed to your device.
Open Source Licence Notice
In the case of using open source software, Open Source Licences are available on the
product menu. Open Source Licence Notice is written only English.
For information on the Open Source Licence Notice, contact the Samsung Customer
Centre or send email to oss.request@samsung.com.
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