Samsung | SM-J330F/DS | Samsung SM-J330F/DS User Manual

SM-J330F
SM-J330F/DS
SM-J330F/DD SM-J330FN
SM-J330G
SM-J330G/DS
User Manual
English. 07/2017. Rev.1.0
www.samsung.com
Table of Contents
Basics
Applications
4
5
51 Installing or uninstalling apps
53Phone
57Contacts
62Messages
65Internet
66Email
67Camera
78Gallery
83 Samsung Members
84 Game Launcher
86 Samsung Notes
87Calendar
89 S Health
92 Voice Recorder
93 My Files
93Clock
95Calculator
95Radio
96 Google apps
Read me first
Device overheating situations and
solutions
8 Package contents
9 Device layout
11Battery
13 SIM or USIM card (nano-SIM card)
18 Memory card
21 Turning the device on and off
22 Controlling the touchscreen
24 Home screen and Apps screen
29 Lock screen
30 Notification panel
32 Entering text
34 Screen capture
34 Opening apps
35 Secure Folder
39 Multi window
43 Samsung account
44 Transferring data from your previous
device
47 Device and data management
49 Sharing features
50 Emergency mode
2
Table of Contents
Settings
98Introduction
98Connections
108 Sounds and vibration
109Notifications
110Display
110 Wallpapers and themes
111 Advanced features
113 Device maintenance
115Apps
115 Lock screen and security
116 Cloud and accounts
118Google
118Accessibility
119 General management
120 Software update
120 User manual
120 About phone
Appendix
121Troubleshooting
126 Removing the battery
3
Basics
Read me first
Please read this manual before using the device to ensure safe and proper use.
• Descriptions are based on the device’s default settings.
• Some content may differ from your device depending on the region, service provider,
model specifications, or device’s software.
• Content (high quality content) that requires high CPU and RAM usage will affect the
overall performance of the device. Apps related to the content may not work properly
depending on the device’s specifications and the environment that it is used in.
• Samsung is not liable for performance issues caused by apps supplied by providers other
than Samsung.
• Samsung is not liable for performance issues or incompatibilities caused by edited
registry settings or modified operating system software. Attempting to customise the
operating system may cause the device or apps to work improperly.
• Software, sound sources, wallpapers, images, and other media provided with this device
are licensed for limited use. Extracting and using these materials for commercial or other
purposes is an infringement of copyright laws. Users are entirely responsible for illegal
use of media.
• You may incur additional charges for data services, such as messaging, uploading and
downloading, auto-syncing, or using location services depending on your data plan. For
large data transfers, it is recommended to use the Wi-Fi feature.
• Default apps that come with the device are subject to updates and may no longer be
supported without prior notice. If you have questions about an app provided with
the device, contact a Samsung Service Centre. For user-installed apps, contact service
providers.
• Modifying the device’s operating system or installing softwares from unofficial sources
may result in device malfunctions and data corruption or loss. These actions are violations
of your Samsung licence agreement and will void your warranty.
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Basics
• Depending on the region or model, some devices are required to receive approval from
the Federal Communications Commission (FCC). If your device is approved by the FCC,
you can view the FCC ID of the device. To view the FCC ID, launch the Settings app and
tap About phone → Battery information.
• Depending on the region, you can view the regulatory information on the device. To
view the information, launch the Settings app and tap About phone → Regulatory
information.
Instructional icons
Warning: situations that could cause injury to yourself or others
Caution: situations that could cause damage to your device or other equipment
Notice: notes, usage tips, or additional information
Device overheating situations and solutions
When the device heats up while charging the battery
While charging, the device and the charger may become hot. During wireless charging or fast
charging, the device may feel hotter to the touch. This does not affect the device’s lifespan or
performance and is in the device’s normal range of operation. If the battery becomes too hot,
the charger may stop charging.
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Basics
Do the following when the device heats up:
• Disconnect the charger from the device and close any running apps. Wait for the
device to cool down and then begin charging the device again.
• If the lower part of the device overheats, it could be because the connected USB
cable is damaged. Replace the damaged USB cable with a new Samsung-approved
one.
• When using a wireless charger, do not place foreign materials, such as metal objects,
magnets, and magnetic stripe cards, between the device and the wireless charger.
The wireless charging or fast charging feature is only available on supported models.
When the device heats up during use
When you use features or apps that require more power or use them for extended periods,
your device may temporarily heat up due to increased battery consumption. Close any
running apps and do not use the device for a while.
The following are examples of situations in which the device may overheat. Depending on
the functions and apps you use, these examples may not apply to your model.
• During the initial setup after purchase or when restoring data
• When downloading large files
• When using apps that require more power or using apps for extended periods
– – When playing high-quality games for extended periods
– – When recording videos for extended periods
– – When streaming videos while using the maximum brightness setting
– – When connecting to a TV
• While multitasking (or, when running many apps in the background)
– – When using Multi window
– – When updating or installing apps while recording videos
– – When downloading large files during a video call
– – When recording videos while using a navigation app
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Basics
• When using large amount of data for syncing with the cloud, email, or other accounts
• When using a navigation app in a car while the device is placed in direct sunlight
• When using the mobile hotspot and tethering feature
• When using the device in areas with weak signals or no reception
• When charging the battery with a damaged USB cable
• When the device’s multipurpose jack is damaged or exposed to foreign materials, such as
liquid, dust, metal powder, and pencil lead
• When you are roaming
Do the following when the device heats up:
• Keep the device updated with the latest software.
• Conflicts between running apps may cause the device to heat up. Restart the device.
• Deactivate the Wi-Fi, GPS, and Bluetooth features when not using them.
• Close apps that increase battery consumption or that run in the background when
not in use.
• Delete unnecessary files or unused apps.
• Decrease the screen brightness.
• If the device overheats or feels hot for a prolonged period, do not use it for a while. If
the device continues to overheat, contact a Samsung Service Centre.
Device limitations when the device overheats
When the device heats up, the features and performance may be limited or the device may
turn off to cool down. This feature is only available on supported models.
• If the device becomes hotter than usual, a device overheating message will appear. To
lower the device’s temperature, the screen brightness and the performance speed will be
limited and battery charging will stop. Running apps will be closed and you will only be
able to make emergency calls until the device cools down.
• If the device overheats or feels hot for a prolonged period, a power off message will
appear. Turn off the device, and wait until it cools down.
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Basics
Precautions for operating environment
Your device may heat up due to the environment in the following conditions. Use caution to
avoid shortening the battery’s lifespan, damaging the device, or causing a fire.
• Do not store your device in very cold or very hot temperatures.
• Do not expose your device to direct sunlight for extended periods.
• Do not use or store your device for extended periods in very hot areas, such as inside a
car in the summertime.
• Do not place the device in any areas that may overheat, such as on an electric heating
mat.
• Do not store your device near or in heaters, microwaves, hot cooking equipment, or high
pressure containers.
• Never use a damaged charger or battery.
Package contents
Check the product box for the following items:
• Device
• Quick start guide
• The items supplied with the device and any available accessories may vary
depending on the region or service provider.
• The supplied items are designed only for this device and may not be compatible
with other devices.
• Appearances and specifications are subject to change without prior notice.
• You can purchase additional accessories from your local Samsung retailer. Make
sure they are compatible with the device before purchase.
• Use only Samsung-approved accessories. Using unapproved accessories may cause
the performance problems and malfunctions that are not covered by the warranty.
• Availability of all accessories is subject to change depending entirely on
manufacturing companies. For more information about available accessories, refer
to the Samsung website.
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Basics
Device layout
Speaker
Front camera
Flash
Speaker
Proximity sensor
Power key
Touchscreen
Home key
Recents key
Back key
Multipurpose jack
Headset jack
Microphone
Rear camera
GPS antenna
NFC antenna
(SM-J330FN model only)
Volume key
Flash
SIM card tray
► Single SIM models:
Memory card tray
► Dual SIM models: SIM
card / Memory card tray
Main antenna
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Basics
• Connectivity problems and battery drain may occur in the following situations:
– – If you attach metallic stickers on the antenna area of the device
– – If you attach a device cover made with metallic material to the device
– – If you cover the device’s antenna area with your hands or other objects while
using certain features, such as calls or the mobile data connection
• Using a Samsung-approved screen protector is recommended. Unapproved screen
protectors may cause the sensors to malfunction.
• Do not cover the proximity sensor area with screen accessories, such as a screen
protector or stickers. Doing so may cause the sensor to malfunction.
Keys
Key
Power
Recents
Function
• Press and hold to turn the device on or off.
• Press to turn on or lock the screen.
• Tap to open the list of recent apps.
• Press to turn on the screen while the screen is locked.
Home
• Press to return to the Home screen.
• Press and hold to launch Google.
• Tap to return to the previous screen.
Back
• Tap and hold to access additional options for the current
screen.
Volume
• Press to adjust the device volume.
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Basics
Battery
Charging the battery
Charge the battery before using it for the first time or when it has been unused for extended
periods.
Use only Samsung-approved chargers, batteries, and cables. Unapproved chargers or
cables can cause the battery to explode or damage the device.
Connecting the charger improperly may cause serious damage to the device. Any
damage caused by misuse is not covered by the warranty.
To save energy, unplug the charger when not in use. The charger does not have a
power switch, so you must unplug the charger from the electric socket when not in
use to avoid wasting power. The charger should remain close to the electric socket
and easily accessible while charging.
1 Connect the USB cable to the USB power adaptor, and plug the USB cable into the
device’s multipurpose jack.
2 Plug the USB power adaptor into an electric socket.
3 After fully charging, disconnect the device from the charger. First unplug the charger
from the device, and then unplug it from the electric socket.
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Basics
Reducing the battery consumption
Your device provides various options that help you conserve battery power.
• Optimise the device using the device maintenance feature.
• When you are not using the device, turn off the screen by pressing the Power key.
• Activate power saving mode.
• Close unnecessary apps.
• Deactivate the Bluetooth feature when not in use.
• Deactivate the Wi-Fi feature when not in use.
• Deactivate auto-syncing of apps that need to be synced, such as emails.
• Decrease the backlight time.
• Decrease the screen brightness.
Battery charging tips and precautions
• When the battery power is low, the battery icon appears empty.
• If the battery is completely discharged, the device cannot be turned on immediately
when the charger is connected. Allow a depleted battery to charge for a few minutes
before turning on the device.
• If you use multiple apps at once, network apps, or apps that need a connection to
another device, the battery will drain quickly. To avoid losing power during a data
transfer, always use these apps after fully charging the battery.
• Using a power source other than the charger, such as a computer, may result in a slower
charging speed due to a lower electric current.
• The device can be used while it is charging, but it may take longer to fully charge the
battery.
• If the device receives an unstable power supply while charging, the touchscreen may not
function. If this happens, unplug the charger from the device.
• While charging, the device and the charger may heat up. This is normal and should not
affect the device’s lifespan or performance. If the battery gets hotter than usual, the
charger may stop charging.
• If you charge the device while the multipurpose jack is wet, the device may be damaged.
Thoroughly dry the multipurpose jack before charging the device.
• If the device is not charging properly, take the device and the charger to a Samsung
Service Centre.
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Basics
SIM or USIM card (nano-SIM card)
Installing the SIM or USIM card
Insert the SIM or USIM card provided by the mobile telephone service provider.
Use caution not to lose or let others use the SIM or USIM card. Samsung is not
responsible for any damages or inconveniences caused by lost or stolen cards.
• Dual SIM models: In some areas, data transfer speeds may be slower if two SIM
cards are inserted in the device than when one SIM card is inserted.
• Some LTE services may not be available depending on the service provider. For
more information about service availability, contact your service provider.
► Single SIM models:
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Basics
► Dual SIM models:
– – SIM card tray 1:
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Basics
– – SIM card tray 2:
1 Insert the ejection pin into the hole on the SIM card tray to loosen the tray.
Ensure that the ejection pin is perpendicular to the hole. Otherwise, the device may
be damaged.
2 Pull out the SIM card tray gently from the tray slot.
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Basics
3 ► Single SIM models: Place the SIM or USIM card on the SIM card tray with the goldcoloured contacts facing downwards.
► Dual SIM models: Place the SIM or USIM card on the SIM card tray with the goldcoloured contacts facing downwards.
Place the primary SIM or USIM card on the SIM card tray 1 and the secondary SIM or USIM
card on the SIM card tray 2.
4 Gently press the SIM or USIM card into the SIM card tray to secure it.
If the card is not fixed firmly into the tray, the SIM card may leave or fall out of the tray.
5 Insert the SIM card tray back into the tray slot.
• If you insert the tray into your device while the tray is wet, your device may be
damaged. Always make sure the tray is dry.
• Fully insert the tray into the tray slot to prevent liquid from entering your device.
Correct card installation
► Dual SIM models:
Nano-SIM card
Nano-SIM card
microSD card
Use only a nano-SIM card.
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Basics
Removing the SIM or USIM card
1 Insert the ejection pin into the hole on the SIM card tray to loosen the tray.
2 Pull out the SIM card tray gently from the tray slot.
3 Remove the SIM or USIM card.
► Single SIM models:
► Dual SIM models:
4 Insert the SIM card tray back into the tray slot.
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Basics
Using dual SIM or USIM cards (dual SIM models)
If you insert two SIM or USIM cards, you can have two phone numbers or service providers for
a single device.
Activating SIM or USIM cards
On the Apps screen, tap Settings → Connections → SIM card manager. Select a SIM or
USIM card and tap the switch to activate it.
Customising SIM or USIM cards
On the Apps screen, tap Settings → Connections → SIM card manager and select a SIM or
USIM card to access the following options:
• Icon: Change the icon of the SIM or USIM card.
• Name: Change the display name of the SIM or USIM card.
• Network mode: Select a network type to use with the SIM or USIM card.
Setting preferred SIM or USIM cards
When two cards are activated, you can assign voice calls, messaging, and data services to
specific cards.
On the Apps screen, tap Settings → Connections → SIM card manager and set the feature
preferences for your cards in PREFERRED SIM CARD.
Memory card
Installing a memory card
Your device’s memory card capacity may vary from other models and some memory cards
may not be compatible with your device depending on the memory card manufacturer and
type. To view your device’s maximum memory card capacity, refer to the Samsung website.
• Some memory cards may not be fully compatible with the device. Using an
incompatible card may damage the device or the memory card, or corrupt the data
stored in it.
• Use caution to insert the memory card right-side up.
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Basics
• The device supports the FAT and the exFAT file systems for memory cards. When
inserting a card formatted in a different file system, the device will ask to reformat
the card or will not recognise the card. If the device does not recognise your
memory card, format it on your computer.
• Frequent writing and erasing of data shortens the lifespan of memory cards.
• When inserting a memory card into the device, the memory card’s file directory
appears in the My Files → SD card folder.
1 Insert the ejection pin into the hole on the memory card tray to loosen the tray.
Ensure that the ejection pin is perpendicular to the hole. Otherwise, the device may
be damaged.
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Basics
2 Pull out the memory card tray gently from the tray slot.
3 Place a memory card on the memory card tray with the gold-coloured contacts facing
downwards.
4 Gently press the memory card into the memory card tray to secure it.
If the card is not fixed firmly into the tray, the memory card may leave or fall out of the
tray.
5 Insert the memory card tray back into the tray slot.
• If you insert the tray into your device while the tray is wet, your device may be
damaged. Always make sure the tray is dry.
• Fully insert the tray into the tray slot to prevent liquid from entering your device.
Removing the memory card
Before removing the memory card, first unmount it for safe removal.
On the Apps screen, tap Settings → Device maintenance → Storage → → Storage
settings → SD card → UNMOUNT.
1 Insert the ejection pin into the hole on the memory card tray to loosen the tray.
2 Pull out the memory card tray gently from the tray slot.
3 Remove the memory card.
4 Insert the memory card tray back into the tray slot.
Do not remove the memory card while the device is transferring or accessing
information. Doing so can cause data to be lost or corrupted or damage to the
memory card or device. Samsung is not responsible for losses that result from the
misuse of damaged memory cards, including the loss of data.
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Basics
Formatting the memory card
A memory card formatted on a computer may not be compatible with the device. Format the
memory card on the device.
On the Apps screen, tap Settings → Device maintenance → Storage → → Storage
settings → SD card → Format → FORMAT.
Before formatting the memory card, remember to make backup copies of all
important data stored in the memory card. The manufacturer’s warranty does not
cover loss of data resulting from user actions.
Turning the device on and off
Press and hold the Power key for a few seconds to turn on the device.
When you turn on your device for the first time or after performing a data reset, follow the onscreen instructions to set up your device.
To turn off the device, press and hold the Power key, and then tap Power off.
Follow all posted warnings and directions from authorised personnel in areas where
the use of wireless devices is restricted, such as aeroplanes and hospitals.
Restarting the device
If your device is frozen and unresponsive, press and hold the Power key and the Volume
Down key simultaneously for more than 7 seconds to restart it.
Volume Down key
Power key
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Basics
Controlling the touchscreen
• Do not allow the touchscreen to come into contact with other electrical devices.
Electrostatic discharges can cause the touchscreen to malfunction.
• To avoid damaging the touchscreen, do not tap it with anything sharp or apply
excessive pressure to it with your fingertips.
• The device may not recognise touch inputs close to the edges of the screen, which
are outside of the touch input area.
• Leaving the touchscreen idle for extended periods may result in afterimages
(screen burn-in) or ghosting. Turn off the touchscreen when you do not use the
device.
• It is recommended to use fingers when you use the touchscreen.
Tapping
To open an app, to select a menu item, to press an on-screen button, or to enter a character
using the keyboard on the screen, tap it with your finger.
Tapping and holding
Tap and hold an item or the screen for more than 2 seconds to access available options.
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Basics
Dragging
To move an item, tap and hold it and drag it to the target position.
Double-tapping
Double-tap on a webpage or image to zoom in. Double-tap again to return.
Swiping
Swipe to the left or right on the Home screen or the Apps screen to view other panels. Swipe
upwards or downwards to scroll through a webpage or a list of items, such as contacts.
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Basics
Spreading and pinching
Spread two fingers apart on a webpage, map, or image to zoom in a part. Pinch to zoom out.
Home screen and Apps screen
Introduction
The Home screen is the starting point for accessing all of the device’s features. It displays
widgets, shortcuts to apps, and more.
The Apps screen displays icons for all apps, including newly installed apps.
The screen may appear differently depending on the region or service provider.
A widget
An app
A folder
News screen indicator. View the
latest articles in various
categories.
A screen indicator
Favourite apps
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Basics
Switching between Home and Apps screens
On the Home screen, swipe upwards or downwards to open the Apps screen. To return to
the Home screen, swipe upwards or downwards on the Apps screen. Alternatively, press the
Home key or tap the Back key.
Home screen
Apps screen
Moving items
Tap and hold an item, and then drag it to a new location. To move the item to another panel,
drag it to the side of the screen.
To add a shortcut to an app on the Home screen, tap and hold an item on the Apps screen,
and then drag it to the top or bottom of the screen. A shortcut to the app will be added on
the Home screen.
You can also move frequently used apps to the shortcuts area at the bottom of the Home
screen.
Creating folders
Create folders and gather similar applications to quickly access and launch apps.
1 On the Home screen or the Apps screen, tap and hold an app, and then drag it over
another app.
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Basics
2 Drop the app when a folder frame appears around the apps.
A new folder containing the selected apps will be created. Tap Enter folder name and
enter a folder name.
Adding more apps
Tap ADD APPS on the folder. Tick the apps to add and tap ADD. You can also add an app by
dragging it to the folder.
Moving apps from a folder
Tap and hold an app to drag it to a new location.
Deleting a folder
Tap and hold a folder, and then tap Delete folder. Only the folder will be deleted. The folder’s
apps will be relocated to the Apps screen.
Editing the Home screen
On the Home screen, tap and hold an empty area, or pinch your fingers together to access
the editing options. You can set the wallpaper, add widgets, and more. You can also add,
delete, or rearrange Home screen panels.
• Adding pages: Swipe to the left, and then tap
.
• Moving pages: Tap and hold a panel preview, and then drag it to a new location.
• Deleting pages: Tap
on the page.
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Basics
• Wallpapers and themes: Change the device’s wallpaper, theme, or icons.
• Widgets: Widgets are small apps that launch specific app functions to provide
information and convenient access on your Home screen. Tap and hold a widget, and
then drag it to the Home screen. The widget will be added on the Home screen.
• Home screen settings: Change the size of the grid to display more or fewer items on the
Home screen and more.
Displaying all apps on the Home screen
Without using a separate Apps screen, you can set the device to display all apps on the
Home screen. On the Home screen, tap and hold an empty area, and then tap Home screen
settings → Home screen layout → Home screen only → APPLY.
You can now access all your apps by swiping to the left on the Home screen.
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Indicator icons
Indicator icons appear on the status bar at the top of the screen. The icons listed in the table
below are most common.
The status bar may not appear at the top of the screen in some apps. To display the
status bar, drag down from the top of the screen.
Icon
Meaning
No signal
/
Signal strength
/
Roaming (outside of normal service area)
/
Preferred SIM or USIM card for calls (dual SIM models)
GPRS network connected
EDGE network connected
UMTS network connected
HSDPA network connected
HSPA+ network connected
/
LTE network connected
Wi-Fi connected
Bluetooth feature activated
Location services being used
Call in progress
Missed call
New text or multimedia message
Alarm activated
Mute mode activated
Vibration mode activated
Flight mode activated
Error occurred or caution required
Battery charging
Battery power level
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Lock screen
Pressing the Power key turns off the screen and locks it. Also, the screen turns off and
automatically locks if the device is not used for a specified period.
The screen is locked with Swipe, the default screen lock method.
Press the Power key or the Home key and swipe in any direction to unlock the screen.
To change the screen lock method, on the Apps screen, tap Settings → Lock screen and
security → Screen lock type, and then select a method.
When you set a pattern, PIN or password for the screen lock method, you can protect your
personal information by preventing others from accessing your device. After setting the
screen lock method, the device will require an unlock code whenever unlocking it.
• Swipe: Swipe in any direction on the screen to unlock it.
• Pattern: Draw a pattern with four or more dots to unlock the screen.
• PIN: Enter a PIN with at least four numbers to unlock the screen.
• Password: Enter a password with at least four characters, numbers, or symbols to unlock
the screen.
• None: Do not set a screen lock method.
You can set your device to perform a factory data reset if you enter the unlock code
incorrectly several times in a row and reach the attempt limit. On the Apps screen,
tap Settings → Lock screen and security → Secure lock settings and tap the Auto
factory reset switch to activate it.
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Notification panel
Using the notification panel
When you receive new notifications, such as messages or missed calls, indicator icons appear
on the status bar. To see more information about the icons, open the notification panel and
view the details.
To open the notification panel, drag the status bar downwards. To close the notification panel,
swipe upwards on the screen.
You can open the notification panel, even on the locked screen.
You can use the following functions on the notification panel.
► Single SIM models:
Launch Settings.
Quick setting buttons
Tap a notification and perform
various actions.
Clear all notifications.
Block notifications from apps.
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► Dual SIM models:
Launch Settings.
Quick setting buttons
SIM and USIM card feature
preferences. Tap to access the
SIM card manager.
Tap a notification and perform
various actions.
Clear all notifications.
Block notifications from apps.
Using quick setting buttons
Tap quick setting buttons to activate certain features. Swipe downwards on the notification
panel to view more buttons.
To change feature settings, tap the text under each button. To view more detailed settings,
tap and hold a button.
To rearrange buttons, tap → Button order, tap and hold a button, and then drag it to
another location.
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Entering text
Keyboard layout
A keyboard appears automatically when you enter text to send messages, create notes, and
more.
Text entry is not supported in some languages. To enter text, you must change the
input language to one of the supported languages.
Enter uppercase. For all caps, tap
it twice.
Delete a preceding character.
Enter symbols.
Break to the next line.
Change the keyboard settings.
Enter a space.
Changing the input language
Tap → Languages and types → MANAGE INPUT LANGUAGES, and then select the
languages to use. When you select two or more languages, you can switch between the input
languages by swiping to the left or right on the space key.
Changing the keyboard layout
Tap
→ Languages and types, select a language, and then select a keyboard layout to use.
On 3x4 keyboard, a key has three or four characters. To enter a character, tap the
corresponding key repeatedly until the desired character appears.
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Additional keyboard functions
Tap and hold to use various functions. Other icons may appear instead of the
depending on the last function that was used.
icon
• : Enter text by voice.
Change the voice input settings.
Start or pause entering text by
voice.
• : Add an item from the clipboard.
• : Enter emoticons.
• : Change the keyboard for one-handed operation.
• : Change the keyboard settings.
Copying and pasting
1 Tap and hold over text.
2 Drag or to select the desired text, or tap Select all to select all text.
3 Tap Copy or Cut.
The selected text is copied to the clipboard.
4 Tap and hold where the text is to be inserted and tap Paste.
To paste text that you have previously copied, tap Clipboard and select the text.
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Dictionary
Look up definitions for words while using certain features, such as when browsing webpages.
1 Tap and hold over a word that you want to look up.
If the word you want to look up is not selected, drag
or
to select the desired text.
2 Tap More → Dictionary on the options list.
If a dictionary is not preinstalled on the device, tap Move to Manage dictionaries →
next to a dictionary to download it.
3 View the definition in the dictionary pop-up window.
To switch to the full screen view, tap . Tap the definition on the screen to view more
definitions. In the detailed view, tap to add the word to your favourite words list or tap
Search Web to use the word as a search term.
Screen capture
Capture a screenshot while using the device.
Press and hold the Home key and the Power key simultaneously. You can view captured
images in Gallery.
It is not possible to capture a screenshot while using some apps and features.
Opening apps
On the Home screen or the Apps screen, select an app icon to open it.
To open an app from the list of recently used apps, tap
and select a recent app window.
Closing an app
Tap , and tap or drag a recent app window to the left or right to close it. To close all
running apps, tap CLOSE ALL.
34
Basics
Secure Folder
Introduction
Secure Folder protects your private content and apps, such as photos and notes, from being
accessed by others. You can keep your private content and apps secure even when the device
is unlocked.
Secure Folder is a separate, secured storage area. The data in Secure Folder cannot be
transferred to other devices via unapproved sharing methods, such as USB or Wi-Fi
Direct. Attempting to customise the operating system or modifying software will
cause Secure Folder to be automatically locked and inaccessible. Before saving data in
Secure Folder, make sure to back up a copy of the data in another secure location.
35
Basics
Creating Secure Folder
1 On the Apps screen, tap Settings → Lock screen and security → Secure Folder.
2 Tap SIGN IN and sign in to your Samsung account.
3 Select a lock method to use for Secure Folder and follow the on-screen instructions to
complete the setup.
If you forget your Secure Folder unlock code, you can reset it using your Samsung
account. Tap the reset button that appears when an incorrect unlock code is entered,
and enter your Samsung account password.
Setting auto lock for Secure Folder
Set the device to automatically lock Secure Folder when it is not being used.
1 On the Apps screen, tap Secure Folder.
2 Tap → Settings → Auto lock Secure Folder.
3 Select a lock option.
To manually lock your Secure Folder, tap Lock.
Moving content
Move content, such as photos and contacts, to Secure Folder. The following actions are an
example of moving an image from the default storage to Secure Folder.
1 On the Apps screen, tap Gallery.
2 Select an image and tap → Move to Secure Folder.
The selected items will be moved to the corresponding app in Secure Folder.
You can move content from Secure Folder to the corresponding app in the default
storage. Select an item and tap → Move out of Secure Folder.
36
Basics
Adding apps
Add an app to use in Secure Folder.
1 On the Apps screen, tap Secure Folder.
2 Tap Add apps.
3 Tick one or more apps installed on the device and tap ADD.
To install apps from Play Store, tap DOWNLOAD FROM PLAY STORE.
To install apps from Galaxy Apps, tap DOWNLOAD FROM GALAXY APPS.
Removing apps from Secure Folder
Tap Edit apps, tick apps, and then tap Uninstall.
Adding accounts
Add your Samsung and Google accounts, or other accounts, to sync with the apps in Secure
Folder.
1 On the Apps screen, tap Secure Folder.
2 Tap → Settings → Accounts → Add account.
3 Select an account service.
4 Follow the on-screen instructions to complete the account setup.
Hiding Secure Folder
You can hide the Secure Folder shortcut from the Apps screen.
1 On the Apps screen, tap Secure Folder.
2 Tap → Settings and tap the Show Secure Folder switch to deactivate it.
To show the Secure Folder shortcut again, open the Apps screen, tap Settings → Lock screen
and security → Secure Folder, and then tap the Show Secure Folder switch to activate it.
37
Basics
Backing up and restoring Secure Folder
Back up content and apps in Secure Folder to Samsung Cloud using your Samsung account
and restore them later.
Backing up data
1 On the Apps screen, tap Secure Folder.
2 Tap → Settings → Backup and restore.
3 Tap Add account and register and sign in to your Samsung account.
4 Tap Back up Secure Folder data.
5 Tick items you want to back up and tap BACK UP NOW.
Data will be backed up to Samsung Cloud.
Restoring data
1 On the Apps screen, tap Secure Folder.
2 Tap → Settings → Backup and restore.
3 Tap Restore backup.
4 Select a device and the data types you want to restore and tap RESTORE.
Backed up data will be restored to your device.
38
Basics
Uninstalling Secure Folder
You can uninstall Secure Folder, including the content and apps in it.
1 On the Apps screen, tap Settings → Lock screen and security → Secure Folder →
Uninstall.
2 Tap UNINSTALL.
To back up content before uninstalling Secure Folder, tick Move media files out of
Secure Folder and tap UNINSTALL. To access data backed from Secure Folder, open
the Samsung folder, launch the My Files app, and then tap Internal storage → Secure
Folder.
Notes saved in Samsung Notes will not be backed up.
Multi window
Introduction
Multi window lets you run two apps at the same time in the split screen view.
Some apps may not support this feature.
Split screen view
39
Basics
Split screen view
1 Tap to open the list of recently used apps.
2 Swipe upwards or downwards and tap on a recent app window.
The selected app will launch in the upper window.
3 In the lower window, swipe upwards or downwards to select another app to launch.
To launch apps not in the list of recently used apps, tap MORE APPS and select an app.
40
Basics
Using additional options
Tap the bar between the app windows to access additional options.
Switch locations between
app windows.
Close the currently
selected app.
Adjusting the window size
Drag the bar between the app windows up or down to adjust the size of the windows.
41
Basics
Sharing text or images between windows
Drag and drop text or copied images from one window to another. Tap and hold an item in
the selected window and drag it to a location in another window.
Some apps may not support this feature.
Minimising the split screen view
Press the Home key to minimise the split screen view. The icon will appear on the status
bar. The app in the lower window will close and the app in the upper window will remain
active in the minimised split screen view.
To close the minimised split screen view, open the notification panel and tap the
the Multi window notification.
icon on
Maximising a window
Tap an app window and drag the bar between the app windows to the top or bottom edge of
the screen.
42
Basics
Samsung account
Introduction
Your Samsung account is an integrated account service that allows you to use a variety of
Samsung services provided by mobile devices, TVs, and the Samsung website. Once your
Samsung account has been registered, you can use apps provided by Samsung, without
signing in to your account.
Create your Samsung account with your email address.
To check the list of services that can be used with your Samsung account, visit
account.samsung.com. For more information on Samsung accounts, open the Apps screen
and tap Settings → Cloud and accounts → Accounts → Samsung account → Help.
Registering your Samsung account
Registering a new Samsung account
If you do not have a Samsung account, you should create one.
1 On the Apps screen, tap Settings → Cloud and accounts → Accounts → Add account.
2 Tap Samsung account → CREATE ACCOUNT.
3 Follow the on-screen instructions to complete creating your account.
Registering an existing Samsung account
If you already have a Samsung account, register it to the device.
1 On the Apps screen, tap Settings → Cloud and accounts → Accounts → Add account.
2 Tap Samsung account → SIGN IN.
3 Enter your email address and password, and then tap SIGN IN.
If you forget your account information, tap Forgotten your ID or password? You can find
your account information when you enter the required information and security code
displayed that is on the screen.
43
Basics
Removing your Samsung account
When you remove your registered Samsung account from the device, your data, such as
contacts or events, will also be removed.
1 On the Apps screen, tap Settings → Cloud and accounts → Accounts.
2 Tap Samsung account → → Remove account → OK.
3 Enter your Samsung account password and then tap REMOVE ACCOUNT.
Transferring data from your previous device
You can transfer contacts, images, and other data from a previous device to your device via
Smart Switch or Samsung Cloud.
• This feature may not be supported on some devices or computers.
• Limitations apply. Visit www.samsung.com/smartswitch for details. Samsung
takes copyright seriously. Only transfer content that you own or have the right to
transfer.
Transferring data via Smart Switch
You can transfer data from a previous device to your device via Samsung Smart Switch.
The following versions of Samsung Smart Switch are available.
• Mobile version: Transfer data between mobile devices. You can download the app from
Galaxy Apps or Play Store.
• Computer version: Transfer data between your device and a computer. You can
download the app from www.samsung.com/smartswitch.
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Basics
Transferring data wirelessly via Wi-Fi Direct
Transfer data from your previous device to your device wirelessly via Wi-Fi Direct.
1 On both devices, download and install Smart Switch from Galaxy Apps or Play Store.
2 Place the devices near each other.
3 Launch Smart Switch on both devices.
4 On the previous device, tap WIRELESS → SEND → CONNECT.
5 On your device, tap WIRELESS → RECEIVE and select the previous device type.
6 Follow the on-screen instructions to transfer data from your previous device.
Transferring backup data from a computer
Transfer data between your device and a computer. You must download the Smart Switch
computer version app from www.samsung.com/smartswitch. Back up data from your
previous device to a computer and import the data to your device.
45
Basics
1 On the computer, visit www.samsung.com/smartswitch to download Smart Switch.
2 On the computer, launch Smart Switch.
If your previous device is not a Samsung device, back up data to a computer using a
program provided by the device’s manufacturer. Then, skip to the fifth step.
3 Connect your previous device to the computer using the USB cable.
4 On the computer, follow the on-screen instructions to back up data from the device.
Then, disconnect your previous device from the computer.
5 Connect your device to the computer using the USB cable.
6 On the computer, follow the on-screen instructions to transfer data to your device.
Transferring data via Samsung Cloud
Back up data from your previous device to Samsung Cloud and restore the data to your
device. You must register and sign in to your Samsung account to use Samsung Cloud. Refer
to Samsung account for more information.
1 On the previous device, back up the data to your Samsung account.
2 On your device, launch the Settings app and tap Cloud and accounts → Samsung
Cloud → Restore.
3 Tap and select the previous device from the devices list.
4 Tick the data types you want to restore and tap RESTORE NOW.
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Basics
Device and data management
Connecting the device to a computer for data transfer
Move audio, video, image, or other types of files from the device to the computer, or vice
versa.
Do not disconnect the USB cable from the device when you are transferring files.
Doing so may cause data loss or device damage.
The devices may not connect properly if they are connected via a USB hub. Directly
connect the device to the computer’s USB port.
1 Connect the device to the computer using the USB cable.
2 Open the notification panel, and then tap Transferring media files via USB → Transfer
media files.
If the computer cannot recognise your device, tap Transfer images.
3 Tap ALLOW to permit the computer to access your device’s data.
When the computer recognises your device, the device will appear in My PC.
4 Transfer files between your device and the computer.
Updating the device
The device can be updated to the latest software.
Updating over the air
The device can be directly updated to the latest software by the firmware over-the-air (FOTA)
service.
On the Apps screen, tap Settings → Software update → Download updates manually.
When you tap the Download updates automatically switch to activate it, updates
will be downloaded when the device is connected to a Wi-Fi network.
47
Basics
Updating with Smart Switch
Connect the device to a computer and update the device to the latest software.
1 On the computer, visit www.samsung.com/smartswitch to download and install Smart
Switch.
2 On the computer, launch Smart Switch.
3 Connect the device to the computer using a USB cable.
4 If a software update is available, follow the on-screen instructions to update the device.
• Do not turn off the computer or disconnect the USB cable while the device is
updating.
• While updating the device, do not connect other media devices to the computer.
Doing so may interfere with the update process. Before updating, disconnect all
other media devices from the computer.
Backing up and restoring data
Keep your personal information, app data, and settings safe on your device. You can back up
your sensitive information and access it later. You must sign in to your Google or Samsung
account to back up or restore data. Refer to Samsung account and Accounts for more
information.
Using a Samsung account
On the Apps screen, tap Settings → Cloud and accounts → Backup and restore → Backup
settings for the Samsung account, tap the switches next to the items you want to back up to
activate them, and then tap BACK UP NOW.
Data will be backed up to Samsung Cloud. Refer to Samsung Cloud for more information.
To set the device to automatically back up data, tap the AUTO BACK UP switch to activate it.
To restore backup data from Samsung Cloud using a Samsung account, tap Restore. Select a
device and the data types you want to restore and tap RESTORE NOW. The selected data will
be restored to your device.
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Basics
Using a Google account
On the Apps screen, tap Settings → Cloud and accounts → Backup and restore and tap the
Back up my data switch for the Google account to activate it. Tap Backup account and select
an account as the backup account.
To restore data using a Google account, tap the Automatic restore switch to activate it. When
you reinstall apps, backed up settings and data will be restored.
Performing a data reset
Delete all settings and data on the device. Before performing a factory data reset, ensure you
back up all important data stored on the device. Refer to Backing up and restoring data for
more information.
On the Apps screen, tap Settings → General management → Reset → Factory data reset
→ RESET → DELETE ALL. The device automatically restarts.
Sharing features
Share content by using various sharing options. The following actions are an example of
sharing images.
You may incur additional charges when sharing files via the mobile network.
1 Tap Gallery on the Apps screen.
2 Select an image.
3 Tap Share and select a sharing method, such as Bluetooth and email.
49
Basics
You can also use the following option:
• Link Sharing: Upload content to the Samsung storage server and share the link and
the access code with others, even if they are not saved in your contacts list. To use this
feature, your phone number must be verified.
When you have a communication or sharing history, the people you contacted will
appear on the sharing options panel. To directly share content with them via the
corresponding app, select a person’s icon. If the feature is not activated, open the
Apps screen, tap Settings → Advanced features, and then tap the Direct share
switch to activate it.
4 Follow the on-screen instructions to share the image with others.
When the image is sent to the recipients’ devices, a notification will appear on their devices.
Tap the notification to view or download the image.
Emergency mode
You can switch the device to emergency mode to reduce battery consumption. Some apps
and functions will be restricted. In emergency mode, you can make an emergency call, send
your current location information to others, sound an emergency alarm, and more.
Press and hold the Power key, and then tap Emergency mode.
The usage time left shows the time remaining before the battery power runs
out. Usage time left may vary depending on your device settings and operating
conditions.
Deactivating emergency mode
To deactivate emergency mode, tap → Disable Emergency mode. Alternatively, press and
hold the Power key, and then tap Emergency mode.
50
Applications
Installing or uninstalling apps
Galaxy Apps
Purchase and download apps. You can download apps that are specialised for Samsung
Galaxy devices.
Tap Samsung → Galaxy Apps on the Apps screen.
This app may not be available depending on the region or service provider.
Installing apps
Browse apps by category or tap the search field to search for a keyword.
Select an app to view information about it. To download free apps, tap INSTALL. To purchase
and download apps where charges apply, tap the price and follow the on-screen instructions.
To change the auto update settings, tap → Settings → Auto update apps, and
then select an option.
Play Store
Purchase and download apps.
Tap Play Store on the Apps screen.
Installing apps
Browse apps by category or search for apps by keyword.
Select an app to view information about it. To download free apps, tap INSTALL. To purchase
and download apps where charges apply, tap the price and follow the on-screen instructions.
To change the auto update settings, tap
then select an option.
51
→ Settings → Auto-update apps, and
Applications
Managing apps
Uninstalling apps and using app sleep mode
Tap and hold an app and select an option.
• Disable: Disable selected default apps that cannot be uninstalled from the device.
• Sleep: Put apps in sleep mode to save the battery by preventing them from running in
the background.
• Uninstall: Uninstall downloaded apps.
Enabling apps
On the Apps screen, tap Settings → Apps →
ENABLE.
→ Disabled, select an app, and then tap
Setting app permissions
For some apps to operate properly, they may need permission to access or use information
on your device. When you open an app, a pop-up window may appear and request access to
certain features or information. Tap ALLOW on the pop-up window to grant permissions to
the app.
To view your app permission settings, open the Apps screen and tap Settings → Apps.
Select an app and tap Permissions. You can view the app’s permissions list and change its
permissions.
To view or change app permission settings by permission category, open the Apps screen,
tap Settings → Apps → → App permissions. Select an item and tap the switches next to
apps to grant permissions.
If you do not grant permissions to apps, the basic features of the apps may not
function properly.
52
Applications
Phone
Introduction
Make or answer voice and video calls.
Making calls
1 Tap Phone on the Apps screen.
2 Enter a phone number.
If the keypad does not appear on the screen, tap
3 ► Single SIM models: Tap
to open the keypad.
to make a voice call, or tap
to make a video call.
Access additional options.
Add the number to the contacts
list.
Preview the phone number.
Delete a preceding character.
Hide the keypad.
53
Applications
► Dual SIM models: Tap
or
to make a voice call, or tap
to make a video call.
Access additional options.
Add the number to the contacts
list.
Preview the phone number.
Delete a preceding character.
Hide the keypad.
Using speed dial
Set speed dial numbers to quickly make calls.
To set a number to speed dial, tap → Speed dial, select a speed dial number, and then add a
phone number.
To make a call, tap and hold a speed dial number on the keypad. For speed dial numbers 10
and up, tap the first digit(s) of the number, and then tap and hold the last digit.
For example, if you set the number 123 as a speed dial number, tap 1, tap 2, and then tap and
hold 3.
Making calls from the locked screen
On the locked screen, drag
outside the large circle.
Making calls from call logs, contacts list, or places
Tap RECENTS, CONTACTS or PLACES, and then swipe to the right on a contact or a phone
number to make a call.
54
Applications
Making an international call
1 Tap to open the keypad if the keypad does not appear on the screen.
2 Tap and hold 0 until the + sign appears.
3 ► Single SIM models: Enter the country code, area code, and phone number, and then
tap
.
► Dual SIM models: Enter the country code, area code, and phone number, and then
or
.
tap
Receiving calls
Answering a call
When a call comes in, drag
outside the large circle.
Rejecting a call
When a call comes in, drag
outside the large circle.
To send a message when rejecting an incoming call, drag the rejection message bar upwards.
To create various rejection messages, open the Apps screen, tap Phone → → Settings →
Quick decline messages, enter a message, and then tap .
Missed calls
If a call is missed, the
icon appears on the status bar. Open the notification panel to view
the list of missed calls. Alternatively, on the Apps screen, tap Phone → RECENTS to view
missed calls.
55
Applications
Blocking phone numbers
Block calls from specific numbers added to your block list.
1 On the Apps screen, tap Phone → → Settings → Block numbers.
2 Tap , tick contacts, and then tap DONE.
To manually enter a number, tap Enter phone number, enter a phone number, and then
tap .
When blocked numbers try to contact you, you will not receive notifications. The calls will be
logged in the call log.
You can also block incoming calls from people that do not show their caller ID. Tap the
Block unknown callers switch to activate the feature.
Options during calls
During a voice call
The following actions are available:
• : Access additional options.
• Add call: Dial a second call.
• Extra volume: Increase the volume.
• Bluetooth: Switch to a Bluetooth headset if it is connected to the device.
• Speaker: Activate or deactivate the speakerphone. When using the speakerphone, keep
the device away from your ears.
• Keypad / Hide: Open or close the keypad.
• Mute: Turn off the microphone so that the other party cannot hear you.
• : End the current call.
56
Applications
During a video call
Tap the screen to use the following options:
• : Access additional options.
• Camera: Turn off the camera so that the other party cannot see you.
• Switch: Switch between the front and rear cameras.
• : End the current call.
• Mute: Turn off the microphone so that the other party cannot hear you.
• Speaker: Activate or deactivate the speakerphone. When using the speakerphone, keep
the device away from your ears.
Contacts
Introduction
Create new contacts or manage contacts on the device.
Adding contacts
Creating a new contact
1 Tap Contacts on the Apps screen.
2 Tap and select a storage location.
57
Applications
3 Enter contact information.
Select a storage location.
Add an image.
Enter contact information.
Open more information fields.
Scan contact information from a
business card.
Depending on the selected storage location, the types of information you can save
may vary.
4 Tap SAVE.
Adding a phone number to Contacts from the keypad
1 Tap Phone on the Apps screen.
2 Enter the number and tap ADD TO CONTACTS.
If the keypad does not appear on the screen, tap
to open the keypad.
3 Tap Create contact to create a new contact, or tap Update existing to add the number to
an existing contact.
58
Applications
Adding a phone number to Contacts from the calls list
1 On the Apps screen, tap Phone → RECENTS.
2 Tap a caller’s image, or tap a phone number → Details.
3 Tap CREATE CONTACT to create a new contact, or tap UPDATE EXISTING to add the
number to an existing contact.
Importing contacts
Add contacts by importing them from other storages to your device.
1 Tap Contacts on the Apps screen.
2 Tap → Manage contacts → Import/Export contacts → IMPORT.
3 Select a storage location to import contacts from.
4 Tick VCF files or contacts to import and tap DONE.
5 Select a storage location to save contacts to and tap IMPORT.
Synching contacts with your web accounts
Sync your device contacts with online contacts saved in your web accounts, such as your
Samsung account.
On the Apps screen, tap Settings → Cloud and accounts → Accounts, select an account
name, select the account to sync with, and then tap Contacts (Samsung account) or Sync
Contacts.
59
Applications
Searching for contacts
On the Apps screen, tap Contacts.
Use one of the following search methods:
• Scroll up or down the contacts list.
• Drag a finger along the index at the right side of the contacts list to scroll through it
quickly.
• Tap the search field at the top of the contacts list and enter search criteria.
Tap the contact’s image, or tap the contact’s name → Details. Then take one of the following
actions:
• : Add to favourite contacts.
• /
: Make a voice or video call.
• : Compose a message.
• : Compose an email.
Sharing contacts
You can share contacts with others by using various sharing options.
1 Tap Contacts on the Apps screen.
2 Tap → Share.
3 Tick contacts and tap SHARE.
4 Select a sharing method.
Saving and sharing profile
Share your profile information, such as your photo and status message, with others using the
profile sharing feature.
• This feature may not be available depending on the region or service provider.
• This feature is only available for contacts who have activated the profile sharing
feature on their device.
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Applications
1 Tap Contacts on the Apps screen.
2 Select your profile.
3 Tap EDIT, edit your profile, and tap SAVE.
4 Tap → Profile sharing, and then tap the switch to activate it.
To use this feature, your phone number must be verified. You can view your contacts’ updated
profile information in Contacts.
To set additional items to share, tap Shared content and select items.
To set a contact group to share your profile with, tap Share with and select an option.
Merging duplicate contacts
When you import contacts from other storages, or sync or move contacts to other accounts,
your contacts list may include duplicate contacts. Merge duplicate contacts into one to
streamline your contacts list.
1 Tap Contacts on the Apps screen.
2 Tap → Manage contacts → Merge contacts.
3 Tick contacts and tap MERGE.
Deleting contacts
1 Tap Contacts on the Apps screen.
2 Tap → Delete.
3 Tick contacts and tap DELETE.
To delete contacts one by one, open the contacts list and tap a contact’s image or tap a
contact’s name → Details. Then tap → Delete.
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Applications
Messages
Introduction
Send and view messages by conversation.
Sending messages
You may incur additional charges for sending messages when you are roaming.
1 Tap Messages on the Apps screen.
2 Tap .
3 Add recipients and tap COMPOSE.
4 Enter a message.
► Single SIM models:
Access additional options.
Edit recipients.
Add recipients from the contacts
list.
Enter emoticons.
Enter a message.
Attach files.
Send the message.
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Applications
► Dual SIM models:
Access additional options.
Edit recipients.
Add recipients from the contacts
list.
Enter emoticons.
Enter a message.
Select a SIM or USIM card.
Attach files.
5 ► Single SIM models: Tap SEND to send the message.
► Dual SIM models: Tap
or
to send the message.
Viewing messages
Messages are grouped into message threads by contact.
You may incur additional charges for receiving messages when you are roaming.
1 Tap Messages on the Apps screen.
2 On the messages list, select a contact.
3 View your conversation.
► Single SIM models: To reply to the message, enter a message and tap SEND.
► Dual SIM models: To reply to the message, enter a message and tap
63
or
.
Applications
Blocking unwanted messages
Block messages from specific numbers added to your block list.
1 Tap Messages on the Apps screen.
2 Tap → Settings → Block messages → Block numbers.
3 Tap INBOX or CONTACTS, select a contact, and then tap
.
To manually enter a number, tap Enter number, and then enter a phone number.
Setting the message notification
You can change notification sound, display options, and more.
1 Tap Messages on the Apps screen.
2 Tap → Settings → Notifications, and then tap the switch to activate it.
3 Change the notification settings.
• Notification sound: Change the notification sound.
• Vibrate when sound plays: Set the device to vibrate when you receive messages.
• Pop-up display: Set the device to display messages in pop-up windows.
• Preview message: Set the device to display message content on the locked screen
and in pop-up windows.
Setting a message reminder
You can set an alert at an interval to let you know that you have unchecked notifications.
If this feature is not activated, open the Apps screen, tap Settings → Accessibility →
Notification reminder, and then tap the switch to activate it. Then, tap the Messages switch
to activate it.
64
Applications
Internet
Introduction
Browse the Internet to search for information and bookmark your favourite webpages to
access them conveniently.
Browsing webpages
1 On the Apps screen, tap Samsung → Internet.
2 Tap the address field.
3 Enter the web address or a keyword, and then tap Go.
To view the toolbars, drag your finger downwards slightly on the screen.
Bookmark the current webpage.
Access additional options.
Refresh the current webpage.
Open the homepage.
View your bookmarks, saved
webpages, and recent browsing
history.
Move between pages.
Open the browser's tab
manager.
65
Applications
Using secret mode
In secret mode, you can separately manage open tabs, bookmarks, and saved pages. You can
lock secret mode using a password.
Activating secret mode
In the toolbar at the bottom of the screen, tap Tabs → TURN ON SECRET MODE. If you are
using this feature for the first time, set whether to use a password for secret mode.
In secret mode, you cannot use some features, such as screen capture.
In secret mode, the device will change the colour of the toolbars.
Changing security settings
You can change your password or the lock method.
Tap → Settings → Privacy → Secret mode security → Change password.
Deactivating secret mode
In the toolbar at the bottom of the screen, tap Tabs → TURN OFF SECRET MODE.
Email
Setting up email accounts
Set up an email account when opening Email for the first time.
1 On the Apps screen, tap Samsung → Email.
2 Enter the email address and password, and then tap SIGN IN.
To manually register an email account, tap MANUAL SETUP.
3 Follow the on-screen instructions to complete the setup.
To set up another email account, tap
→
→ Add account.
If you have more than one email account, you can set one as the default account. Tap
→ → Set default account.
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→
Applications
Sending emails
1 Tap to compose an email.
2 Add recipients and enter an email text.
3 Tap SEND to send the mail.
Reading emails
When Email is open, the device will automatically retrieve new emails. To manually retrieve
emails, swipe downwards on the screen.
Tap an email on the screen to read it.
If email syncing is disabled, new emails cannot be retrieved. To enable email syncing,
tap → → your account name, and then tap the Sync account switch to activate
it.
Camera
Introduction
Take photos and record videos using various modes and settings.
Camera etiquette
• Do not take photos or record videos of other people without their permission.
• Do not take photos or record videos where legally prohibited.
• Do not take photos or record videos in places where you may violate other people’s
privacy.
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Applications
Launching Camera
Use the following methods to launch Camera:
• Tap Camera on the Apps screen.
• Press the Home key twice quickly.
• On the locked screen, drag
outside the large circle.
• Some methods may not be available depending on the region or service provider.
• Some camera features are not available when you launch Camera from the locked
screen or when the screen is turned off while the security features are activated.
Using swipe gestures
Quickly control the preview screen by swiping in different directions. You can change the
shooting mode, switch between cameras, or apply filter effects.
Front camera preview
Shooting modes
Rear camera preview
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Filters and other effects
Applications
Switching cameras
On the preview screen, swipe upwards or downwards to switch between cameras.
Viewing shooting modes
On the preview screen, swipe from the left to the right to open the shooting modes list.
Viewing filter effects
On the preview screen, swipe from the right to the left to open the filter effects list. You can
apply a unique feel to your photos or videos.
This feature is only available in some shooting modes.
Basic shooting
Taking photos or recording videos
1 Tap the image on the preview screen where the camera should focus.
2 Tap to take a photo or tap to record a video.
• Spread two fingers apart on the screen to zoom in, and pinch to zoom out.
• To adjust the brightness of photos or videos, tap the screen. When the adjustment bar
appears, drag on the adjustment bar towards or .
• To capture an image from the video while recording, tap
.
• To change the focus while recording a video, tap where you want to focus. To focus on
the centre of the screen, tap .
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Applications
Current mode
Make faces appear
brighter and clearer.
Camera settings
Preview thumbnail
Change the flash
setting.
Take a photo.
Record a video.
Switch between the
front and rear
cameras.
Filter effects
Shooting modes
• The preview screen may vary depending on the shooting mode and which camera
is being used.
• The camera automatically shuts off when unused.
• Make sure that the lens is clean. Otherwise, the device may not work properly in
some modes that require high resolutions.
• The front camera features a wide-angle lens. Minor distortion may occur in wideangle photos and does not indicate device performance problems.
Locking the focus and exposure
You can lock the focus or exposure on a selected area to prevent the camera from
automatically adjusting based on changes to the subjects or light sources.
Tap and hold the area to focus, the AF/AE frame will appear on the area and the focus and
exposure setting will be locked. The setting remains locked even after you take a photo.
This feature is only available in some shooting modes.
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Applications
Customising shooting modes
On the preview screen, swipe to the right to open the shooting modes list and select a mode.
To view the description of each mode, tap → Info.
To rearrange modes, tap → Edit, tap and hold a mode icon, and then drag it to a new
location.
To add mode shortcuts to the Home screen, tap → Add shortcut on home screen.
Auto mode
Auto mode allows the camera to evaluate the surroundings and determine the ideal mode
for the photo.
On the shooting modes list, tap Auto.
Pro mode
Take photos while manually adjusting various shooting options, such as exposure value and
ISO value.
On the shooting modes list, tap Pro. Select options and customise the settings, and then tap
to take a photo.
• : Select an appropriate white balance, so images have a true-to-life colour range. You
can set the colour temperature.
• : Select an ISO value. This controls camera light sensitivity. Low values are for
stationary or brightly lit objects. Higher values are for fast-moving or poorly lit objects.
However, higher ISO settings can result in noise in photos.
• : Change the exposure value. This determines how much light the camera’s sensor
receives. For low-light situations, use a higher exposure.
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Applications
Panorama
Take a series of photos horizontally or vertically and then stitch them together to create a
wide scene.
To get the best shots using panorama mode, follow these tips:
• Move the camera slowly in one direction.
• Keep the image within the frame on the camera’s viewfinder. If the preview
image is out of the guide frame or you do not move the device, the device will
automatically stop taking photos.
• Avoid taking photos of indistinct backgrounds, such as an empty sky or a plain
wall.
1 On the shooting modes list, tap Panorama.
2 Tap and move the device slowly in one direction.
3 Tap to stop taking photos.
4 On the preview screen, tap the preview thumbnail.
Continuous shot
Take a series of photos of moving subjects.
On the shooting modes list, tap Continuous shot.
Tap and hold
to take several photos continuously.
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Applications
HDR (Rich tone)
Take photos with rich colours and reproduce details even in bright and dark areas.
On the shooting modes list, tap HDR (Rich tone).
Without effect
With effect
Night
Take a photo in low-light conditions, without using the flash.
On the shooting modes list, tap Night.
Sports
Take a photo of fast-moving subjects.
On the shooting modes list, tap Sports.
Sound & shot
Take a photo with sound. The device identifies the photos with
On the shooting modes list, tap Sound & shot.
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in Gallery.
Applications
Selfie
Take self-portraits with the front camera. You can preview various beauty effects on the
screen.
1 On the preview screen, swipe upwards or downwards, or tap
to switch to the front
camera for self-portraits.
2 On the shooting modes list, tap Selfie.
3 Face the front camera lens.
4 When the device detects your face, show your palm to the front camera. After
recognising your palm, a countdown timer will appear. When the time is up, the device
will take a photo.
To use various shooting options for the front camera, tap
and then tap the switches to activate them.
→ Shooting methods,
Using the selfie flash
When taking self-portraits with the front camera in low-light situations, the touchscreen can
serve as a flash.
On the preview screen, tap
repeatedly until you reach .
When you take a photo, the touchscreen will flash.
Applying beauty effects
You can modify facial features, such as your skin tone or face shape, before taking selfportraits.
This feature is available only in Selfie mode.
1 On the preview screen, tap .
2 Select the options below to apply beauty effects to your face on the preview screen and
take a photo of yourself.
• Skin Tone: Make your skin appear brighter and clearer.
• Slim Face: Adjust the face shape and make your face appear slimmer.
• Large Eyes: Make your eyes appear bigger.
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Applications
Wide selfie
Take a wide self-portrait and include as many people in the photo as possible to avoid leaving
people out.
1 On the preview screen, swipe upwards or downwards, or tap
to switch to the front
camera for self-portraits.
2 On the shooting modes list, tap Wide selfie.
3 Face the front camera lens.
4 When the device detects your face, show your palm to the front camera. After
recognising your palm, a countdown timer will appear. When the time is up, the device
will take a photo.
To use various shooting options for the front camera, tap
and then tap the switches to activate them.
→ Shooting methods,
5 Slowly swivel the device left and then right or vice versa to take a wide self-portrait.
The device will take additional photos when the white frame moves to each end of the
viewfinder window.
• Make sure to keep the white frame inside the viewfinder window.
• The subjects should remain still while taking wide self-portraits.
• The top and bottom parts of the image displayed on the preview screen may be
cut out of the photo depending on the shooting conditions.
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Applications
Camera settings
Quick settings
On the preview screen, use the following quick settings.
The available options may vary depending on the shooting mode and which camera
is being used.
• : Select a metering method. This determines how light values are calculated.
Centre-weighted uses the light in the centre portion of the shot to calculate the
exposure of the shot. Spot uses the light in a concentrated centre area of the shot to
calculate the exposure of the shot. Matrix averages the entire scene.
• : Activate or deactivate the flash.
Do not use the flash close to your eyes. Using a flash close to the eyes may cause
temporary loss of vision or damage to the eyes.
• : Set the device to record sound before or after taking a photo.
Camera settings
On the preview screen, tap
.
The available options may vary depending on the shooting mode and which camera
is being used.
REAR CAMERA
• Picture size: Select a resolution for photos. Using a higher resolution will result in higher
quality photos, but they will take up more memory.
• Video size: Select a resolution for videos. Using a higher resolution will result in higher
quality videos, but they will take up more memory.
• Timer: Select the length of the delay before the camera automatically takes a photo.
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Applications
FRONT CAMERA
• Picture size: Select a resolution for photos. Using a higher resolution will result in higher
quality photos, but they will take up more memory.
• Video size: Select a resolution for videos. Using a higher resolution will result in higher
quality videos, but they will take up more memory.
• Save pictures as previewed: Invert the image to create a mirror-image of the original
scene, when taking photos with the front camera.
• Shooting methods: Select shooting options to use.
• Timer: Select the length of the delay before the camera automatically takes a photo.
COMMON
• Grid lines: Display viewfinder guides to help composition when selecting subjects.
• Location tags: Attach a GPS location tag to the photo.
• GPS signal strength may decrease in locations where the signal is obstructed, such
as between buildings or in low-lying areas, or in poor weather conditions.
• Your location may appear on your photos when you upload them to the Internet.
To avoid this, deactivate the location tag setting.
• Review pictures: Set the device to show photos after capturing them.
• Quick launch: Set the device to launch the camera by pressing the Home key twice
quickly.
• Storage location: Select the memory location for storage.
• Floating Camera button: Add the customisable shutter button on the preview screen.
• Volume key function: Set the device to use the Volume key to control the shutter.
• Reset settings: Reset the camera settings.
• Contact us: Ask questions or view frequently asked questions. Refer to Samsung
Members for more information.
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Applications
Gallery
Introduction
View images and videos stored in your device. You can also manage images and videos by
album or create stories to share with others.
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Applications
Viewing images and videos
Viewing images
1 On the Apps screen, tap Gallery → PICTURES.
2 Select an image.
Access additional options.
View image details.
Add the image to favourites.
Modify the image.
Share the image with others.
Delete the image.
To hide or show the menus, tap the screen.
You can create a GIF animation or collage from multiple images. Tap → Animate or
Collage, and then select images. You can select up to six images for your collage.
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Applications
Viewing videos
1 On the Apps screen, tap Gallery → PICTURES.
2 Select a video to play. Video files show the icon on the preview thumbnail.
Access additional
options.
Skip to the previous
video. Tap and hold
to rewind.
Skip to the next
video. Tap and hold
to fast-forward.
Pause and resume
playback.
Rewind or
fast-forward by
dragging the bar.
Change screen ratio.
Lock the playback
screen.
Switch to the
pop-up video player.
Create a GIF
animation.
Drag your finger up or down on the left side of the playback screen to adjust the brightness,
or drag your finger up or down on the right side of the playback screen to adjust the volume.
Viewing albums
You can sort the images and videos saved in your device by folder or album. The animations
or collages you have created will also be sorted in your folders on the albums list.
On the Apps screen, tap Gallery → ALBUMS and select an album.
Viewing stories
When you capture or save images and videos, the device will read their date and location
tags, sort the images and videos, and then create stories. To create stories automatically, you
must capture or save multiple images and videos.
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Applications
Creating stories
Create stories with various themes.
1 On the Apps screen, tap Gallery → STORIES.
2 Tap → Create story.
3 Tick images or videos to include in the story and tap DONE.
4 Enter a title for the story and tap CREATE.
To add images or videos to a story, select a story and tap ADD.
To remove images or videos from a story, select a story, tap → Edit, tick images or videos to
remove, and then tap → Remove from story.
Sharing stories
You can share stories with your contacts.
1 On the Apps screen, tap Gallery → STORIES.
2 Select a story to share.
3 Tap INVITE, tick contacts, and then tap DONE.
When your contacts accept the share request, the story will be shared and more images
and videos can be added to the story by your contacts.
• To use this feature, your phone number must be verified.
• You may incur additional charges when sharing files via the mobile network.
• If the recipients have not verified their phone numbers or if their devices do not
support the feature, a link to the files will be sent to them via text message. Link
recipients may not be able to use some features. The link will expire after a certain
period.
Deleting stories
1 On the Apps screen, tap Gallery → STORIES.
2 Tap and hold a story to delete, and tap DELETE.
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Applications
Syncing images and videos with Samsung Cloud
You can sync images and videos saved in Gallery with Samsung Cloud and access them from
other devices. You must register and sign in to your Samsung account to use Samsung Cloud.
Refer to Samsung account for more information.
On the Apps screen, tap Gallery → → Settings and tap the Samsung Cloud switch to
activate it. Images and videos captured on the device will be automatically saved to Samsung
Cloud.
Deleting images or videos
Deleting an image or a video
Select an image or a video and tap Delete at the bottom of the screen.
Deleting multiple images and videos
1 On the Gallery screen, tap and hold an image or a video to delete.
2 Tick the images or videos to delete.
3 Tap DELETE.
Sharing images or videos
Select an image or a video, tap Share at the bottom of the screen, and then select a sharing
method.
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Applications
Samsung Members
Samsung Members offers support services to customers, such as device problem diagnosis,
and lets users submit questions and error reports. You can also share information with others
in the Galaxy users’ community or view the latest Galaxy news and tips. Samsung Members
can help you solve any problems you might encounter while using your device.
Additional options
Send feedback
• This app’s availability and supported features may vary depending on the region or
service provider.
• This app may appear in the Samsung folder depending on the region or service
provider.
• To submit your feedback or post your comments, you must sign in to your
Samsung account. Refer to Samsung account for more information.
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Applications
Game Launcher
Introduction
Game Launcher gathers your games downloaded from Play Store and Galaxy Apps into one
place for easy access. You can set the device to game mode to play games more easily.
Access additional options.
Add games.
View a list of the most popular
games for Galaxy users.
Reduce the battery usage for
playing games.
Turn on or off the Game Tools
icon.
Open games with or without
sound.
Using Game Launcher
1 On the Apps screen, tap Settings → Advanced features → Games → Game Launcher
and tap the switch to activate it.
Game Launcher will be added to the Home screen and the Apps screen.
When you deactivate the feature, Game Launcher will be removed from the Home
screen and the Apps screen.
2 On the Apps screen, tap Game Launcher.
3 Tap a game from the games list.
Games downloaded from Play Store and Galaxy Apps will be automatically shown
on the game launcher screen. If you cannot see your games, tap Add apps.
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Applications
Removing a game from Game Launcher
Tap and hold a game and tap Remove.
Activating game power saving mode
When you activate game power saving mode, the device will lower games’ resolution and
frame rate to reduce battery consumption.
On the Apps screen, tap Game Launcher → Save power.
Battery power efficiency may vary by game.
Using Game Tools
You can set the Game Tools icon to be displayed as a floating icon on game screens.
On the Apps screen, tap Settings → Advanced features → Games and tap the Game Tools
switch to activate it.
While playing a game, tap
To move the icon, tap
to display the game tools.
and drag it to a new location.
To hide the icon from the current game screen, tap and hold
of the screen.
and drag it to Hide at the top
To show the icon on the game screen again, open the notification panel and tap the Game
Tools notification.
Mute notification sounds and
display only notifications for
incoming calls and emergency
alerts.
Lock the Recents and Back keys.
Lock the game screen during
games.
Game Tools icon
Capture screenshots.
Record your game session.
Access the Game Tools settings.
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Applications
Blocking notifications during games
→
Tap
to mute notification sounds and display only notifications for incoming calls
and emergency alerts, so that you can enjoy your games without being disturbed. If you
receive an incoming call, a small notification will appear at the top of the screen.
Samsung Notes
Introduction
Create notes by entering text from the keyboard or by writing or drawing on the screen. You
can also insert images or voice recordings into your notes.
Creating notes
1 On the Apps screen, tap Samsung Notes → ALL → .
2 Select an input method from the toolbar at the top of the screen and compose a note.
Tap Pen to write or draw.
Tap Brush to paint with various brushes.
Tap Image to insert an image by selecting from Gallery or by taking a photo.
Tap Voice to record a voice recording and insert it into the note. Voice recording will start
immediately.
Enter text using the keyboard.
Write or draw with pens.
Insert a voice recording.
Paint with brushes.
Insert an image.
3 When you are finished composing the note, tap SAVE.
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Applications
Deleting notes
1 On the Apps screen, tap Samsung Notes.
2 Tap ALL, or tap COLLECTIONS and select a category.
3 Tap and hold a note to delete.
To delete multiple notes, tick more notes to delete.
4 Tap DELETE.
Calendar
Introduction
Manage your schedule by entering upcoming events or tasks in your planner.
Creating events
1 Tap Calendar on the Apps screen.
2 Tap or double-tap a date.
If the date already has saved events or tasks in it, tap the date and tap
3 Enter event details.
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.
Applications
Enter a title.
Set a start and end date for the
event.
Set an alarm.
Select a calendar to use or sync
with.
Enter the location of the event.
Attach a map showing the
location of the event.
Add a note.
Add more details.
4 Tap SAVE to save the event.
Creating tasks
1 Tap Calendar on the Apps screen.
2 Tap VIEW → Tasks.
3 Tap and enter task details.
4 Tap SAVE to save the task.
Syncing events and tasks with your accounts
On the Apps screen, tap Settings → Cloud and accounts → Accounts, select an account
name, select the account to sync with, and then tap Calendar (Samsung account) or Sync
Calendar.
To add accounts to sync with, open the Apps screen and tap Calendar → → Manage
calendars → Add account. Then, select an account to sync with and sign in. When an
account is added, it will appear on the list.
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Applications
S Health
Introduction
S Health helps you manage your wellness and fitness. Set fitness goals, check your progress,
and keep track of your overall wellness and fitness.
Starting S Health
When running this app for the first time or restart it after performing a data reset, follow the
on-screen instructions to complete the setup.
1 Tap Samsung → S Health on the Apps screen.
2 Follow the on-screen instructions to complete the setup.
Using S Health
You can view the key information from S Health menus and trackers to monitor your wellness
and fitness. You can also compare your step count records with other S Health users, compete
with your friends, and view health tips.
Tap Samsung → S Health on the Apps screen.
Some features may not be available depending on the region.
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Applications
Compare your step count
records with other S Health users
or compete with your friends.
Monitor your health and fitness.
View health tips.
Set your daily goals and track
your progress.
View and manage trackers.
View guide messages or
notifications from S Health.
To add items to the S Health screen, tap → Manage items, and then select items under each
tab.
• TRACKERS: Monitor your activities, food intake, and body measurements.
• GOALS: Set your daily fitness goals and view your progress.
• PROGRAMS: Use customisable exercise programmes.
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Applications
Additional information
• S Health is intended for fitness and wellness purposes only and is not intended for use
in the diagnosis of disease or other conditions, or in the cure, mitigation, treatment, or
prevention of disease.
• The available functions, features and addable applications for S Health may vary from
country to country due to different local laws and regulations. You should check the
features and applications available in your specific region before use.
• S Health applications and its service can be changed or discontinued without prior
notice.
• The purpose for data collection is limited to providing the service that you have
requested, including providing additional information to enhance your wellness, sync
data, data analysis and statistics or to develop and provide better services. (But if you
sign in to your Samsung account from S Health, your data may be saved on the server
for data backup purposes.) Personal information may be stored until the completion of
such purposes. You can delete personal data stored by S Health by using the Reset data
option in the Settings menu. To delete any data you have shared with social networks or
transferred to storage devices, you must delete them separately.
• You may share and/or sync your data with additional Samsung services or compatible
third party services that you select, as well as with any of your other connected devices.
Access to S Health information by such additional services or third party devices will only
be permitted with your express approval.
• You assume full responsibility for the inappropriate use of data shared on social networks
or transmitted to others. Use caution when sharing your personal data with others.
• If the device is connected to measuring devices, verify the communication protocol to
confirm proper operation. If you use a wireless connection, such as Bluetooth, the device
may be affected by electronic interference from other devices. Avoid using the device
near other devices that transmit radio waves.
• Please read Terms and Conditions and Privacy Policy of S Health carefully before using it.
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Applications
Voice Recorder
Use this app to record or play voice memos.
1 On the Apps screen, tap Samsung → Voice Recorder.
2 Tap to start recording. Speak into the microphone.
Tap
to pause recording.
While making a voice recording, tap BOOKMARK to insert a bookmark.
Access additional options.
Start recording.
3 Tap to finish recording.
4 Enter a file name and tap SAVE.
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Applications
My Files
Access and manage various files stored in the device.
On the Apps screen, tap Samsung → My Files.
View files that are stored in each storage. You can also view files in your device or a memory
card by category.
To free up the device’s storage, tap → Get more space.
To search for files or folders, tap
.
Clock
Introduction
Set alarms, check the current time in many cities around the world, time an event, or set a
specific duration.
ALARM
On the Apps screen, tap Clock → ALARM.
Setting alarms
Tap
in the alarms list, set an alarm time, select the days on which the alarm will repeat, set
other various alarm options, and then tap SAVE.
To open the keypad to enter an alarm time, tap the time input field.
To activate or deactivate alarms, tap the switch next to the alarm in the alarms list.
Stopping alarms
Tap DISMISS to stop an alarm. If you have previously enabled the snooze option, tap
SNOOZE to repeat the alarm after a specified length of time.
Deleting alarms
Tap and hold an alarm, tick alarms to delete, and then tap DELETE.
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Applications
WORLD CLOCK
On the Apps screen, tap Clock → WORLD CLOCK.
Creating clocks
Tap
, enter a city name or select a city from the globe, and then tap ADD.
Deleting clocks
Tap and hold a clock, tick clocks to delete, and then tap DELETE.
STOPWATCH
1 On the Apps screen, tap Clock → STOPWATCH.
2 Tap START to time an event.
To record lap times while timing an event, tap LAP.
3 Tap STOP to stop timing.
To restart the timing, tap RESUME.
To clear lap times, tap RESET.
TIMER
1 On the Apps screen, tap Clock → TIMER.
2 Set the duration, and then tap START.
To open the keypad to enter the duration, tap the duration input field.
3 Tap DISMISS when the timer goes off.
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Applications
Calculator
Perform simple or complex calculations.
Tap Calculator on the Apps screen.
Rotate the device to landscape orientation to display the scientific calculator. If Auto rotate is
disabled, tap to display the scientific calculator.
To see the calculation history, tap HISTORY. To close the calculation history panel, tap
KEYPAD.
To clear the history, tap HISTORY → CLEAR HISTORY.
To use the unit conversion tool, tap
temperature, into other units.
. You can convert various values, such as area, length, or
Radio
Listening to the FM radio
Tap Radio on the Apps screen.
Before you use this app, you must connect a headset, which serves as the radio antenna.
The FM radio scans and saves available stations automatically when running for the
first time.
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Applications
Tap
to turn on the FM radio. Select the radio station you want from the stations list.
Enter radio station frequency
manually.
Add the current radio station to
the favourites list.
Turn the FM radio on or off.
Record a song from the FM radio.
Access additional options.
Search for an available radio
station.
Fine-tune the frequency.
View the list of available stations.
Scan and save available stations
automatically.
Scanning radio stations
Tap Radio on the Apps screen.
Tap SCAN, and then select a scan option. The FM radio scans and saves available stations
automatically.
Select the radio station you want from the stations list.
Google apps
Google provides entertainment, social network, and business apps. You may require a Google
account to access some apps. Refer to Accounts for more information.
To view more app information, access each app’s help menu.
Some apps may not be available or may be labelled differently depending on the
region or service provider.
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Applications
Chrome
Search for information and browse webpages.
Gmail
Send or receive emails via the Google Mail service.
Maps
Find your location on the map, search the world map, and view location information for
various places around you.
Play Music
Discover, listen to, and share music on your device. You can upload music collections stored
on your device to the cloud and access them later.
Play Movies & TV
Purchase or rent videos, such as movies and TV programmes, from Play Store.
Drive
Store your content on the cloud, access it from anywhere, and share it with others.
YouTube
Watch or create videos and share them with others.
Photos
Search for, manage, and edit all your photos and videos from various sources in one place.
Duo
Have video calls with others.
Google
Search quickly for items on the Internet or your device.
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Settings
Introduction
Customise settings for functions and apps. You can make your device more personalised by
configuring various setting options.
On the Apps screen, tap Settings.
To search for settings by entering keywords, tap
.
Connections
Wi-Fi
Activate the Wi-Fi feature to connect to a Wi-Fi network and access the Internet or other
network devices.
Turn off Wi-Fi to save the battery when not in use.
Connecting to a Wi-Fi network
1 On the Settings screen, tap Connections → Wi-Fi, and then tap the switch to activate it.
2 Select a network from the Wi-Fi networks list.
Networks that require a password appear with a lock icon.
3 Tap CONNECT.
• Once the device connects to a Wi-Fi network, the device will reconnect to that
network each time it is available without requiring a password. To prevent the
device connecting to the network automatically, select it from the list of networks
and tap FORGET.
• If you cannot connect to a Wi-Fi network properly, restart your device’s Wi-Fi feature
or the wireless router.
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Settings
Wi-Fi Direct
Wi-Fi Direct connects devices directly via a Wi-Fi network without requiring an access point.
1 On the Settings screen, tap Connections → Wi-Fi, and then tap the switch to activate it.
2 Tap Wi-Fi Direct.
The detected devices are listed.
If the device you want to connect to is not in the list, request that the device turns on its
Wi-Fi Direct feature.
3 Select a device to connect to.
The devices will be connected when the other device accepts the Wi-Fi Direct connection
request.
Sending and receiving data
You can share data, such as contacts or media files, with other devices. The following actions
are an example of sending an image to another device.
1 Tap Gallery on the Apps screen.
2 Select an image.
3 Tap Share → Wi-Fi Direct and select a device to transfer the image to.
4 Accept the Wi-Fi Direct connection request on the other device.
If the devices are already connected, the image will be sent to the other device without
the connection request procedure.
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Settings
Ending the device connection
1 On the Settings screen, tap Connections → Wi-Fi.
2 Tap Wi-Fi Direct.
The device displays the connected devices in the list.
3 Tap the device name to disconnect the devices.
Bluetooth
Use Bluetooth to exchange data or media files with other Bluetooth-enabled devices.
• Samsung is not responsible for the loss, interception, or misuse of data sent or
received via Bluetooth.
• Always ensure that you share and receive data with devices that are trusted
and properly secured. If there are obstacles between the devices, the operating
distance may be reduced.
• Some devices, especially those that are not tested or approved by the Bluetooth
SIG, may be incompatible with your device.
• Do not use the Bluetooth feature for illegal purposes (for example, pirating copies
of files or illegally tapping communications for commercial purposes).
Samsung is not responsible for the repercussion of illegal use of the Bluetooth
feature.
Pairing with other Bluetooth devices
1 On the Settings screen, tap Connections → Bluetooth, and then tap the switch to
activate it.
The detected devices are listed.
2 Select a device to pair with.
If the device you want to pair with is not in the list, request that the device turns on its
visibility option. Refer to the other device’s user manuals.
Your device is visible to other devices while the Bluetooth settings screen is open.
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Settings
3 Accept the Bluetooth connection request on your device to confirm.
The devices will be connected when the other device accepts the Bluetooth connection
request.
Sending and receiving data
Many apps support data transfer via Bluetooth. You can share data, such as contacts or media
files, with other Bluetooth devices. The following actions are an example of sending an image
to another device.
1 Tap Gallery on the Apps screen.
2 Select an image.
3 Tap Share → Bluetooth, and then select a device to transfer the image to.
If your device has paired with the device before, tap the device name without confirming
the auto-generated passkey.
If the device you want to pair with is not in the list, request that the device turns on its
visibility option.
4 Accept the Bluetooth connection request on the other device.
Unpairing Bluetooth devices
1 On the Settings screen, tap Connections → Bluetooth.
The device displays the paired devices in the list.
2 Tap next to the device name to unpair.
3 Tap Unpair.
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Data usage
Keep track of your data usage amount and customise the settings for the limitation.
On the Settings screen, tap Connections → Data usage.
• Data saver: Prevent apps that are running in the background from using a mobile data
connection.
• Mobile data: Set the device to use data connections on any mobile network.
• Mobile data usage: Monitor your mobile data usage.
• Billing cycle and data warning: Set a limit for mobile data usage.
• Wi-Fi data usage: Monitor your Wi-Fi data usage.
• Restrict networks: Select Wi-Fi networks to prevent apps running in the background
from using them.
To change the monthly reset date for the monitoring period, tap Billing cycle and data
warning → Start billing cycle on.
Limiting data usage
Set the device to automatically disable the mobile data connection when the amount of
mobile data you have used reaches your specified limit.
1 On the Settings screen, tap Connections → Data usage → Billing cycle and data
warning, and then tap the Data limit switch to activate it.
2 Tap Data limit, enter the limit, and then tap SET.
3 Tap Data warning, enter a data usage alert level, and then tap SET.
The device will alert you when the warning level is reached.
Flight mode
This disables all wireless functions on your device. You can use only non-network services.
On the Settings screen, tap Connections and tap the Flight mode switch to activate it.
Make sure the device is turned off during takeoff and landing. After takeoff, you can
use the device in flight mode if allowed by aircraft personnel.
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Settings
NFC and payment
Your device allows you to read near field communication (NFC) tags that contain information
about products. You can also use this feature to make payments and buy tickets for
transportation or events after downloading the required apps.
The device contains a built-in NFC antenna. Handle the device carefully to avoid
damaging the NFC antenna.
This feature may not be supported by some devices.
Using the NFC feature
Use the NFC feature to send images or contacts to other devices, and read product
information from NFC tags.
1 On the Settings screen, tap Connections and tap the NFC and payment switch to
activate it.
2 Place the NFC antenna area on the back of your device near an NFC tag.
The information from the tag appears.
Ensure that the device’s screen is unlocked. Otherwise, the device will not read NFC
tags or receive data.
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Settings
Making payments with the NFC feature
Before you can use the NFC feature to make payments, you must register for the mobile
payment service. To register or get more information about the service, contact your service
provider.
1 On the Settings screen, tap Connections and tap the NFC and payment switch to
activate it.
2 Touch the NFC antenna area on the back of your device to the NFC card reader.
To set the default payment app, open the Settings screen and tap Connections → NFC and
payment → Tap and pay → PAYMENT, and then select an app.
The payment services list may not include all available payment apps.
Sending data
Allow data exchange when your device’s NFC antenna touches the other device’s NFC
antenna.
1 On the Settings screen, tap Connections → NFC and payment and tap the switch to
activate it.
2 Tap the Android Beam switch to activate it.
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Settings
3 Select an item and touch the other device’s NFC antenna to your device’s NFC antenna.
4 When Touch to beam. appears on the screen, tap your device’s screen to send the item.
If both devices try to send data simultaneously, the file transfer may fail.
Mobile hotspot and tethering
Use the device as a mobile hotspot to share the device’s mobile data connection with other
devices when the network connection is not available. Connections can be made via Wi-Fi,
USB, or Bluetooth.
On the Settings screen, tap Connections → Mobile hotspot and tethering.
You may incur additional charges when using this feature.
• Mobile hotspot: Use the mobile hotspot to share the device’s mobile data connection
with computers or other devices.
• Bluetooth tethering: Use Bluetooth tethering to share the device’s mobile data
connection with computers or other devices via Bluetooth.
• USB tethering: Use USB tethering to share the device’s mobile data connection with
a computer via USB. When connected to a computer, the device is used as a wireless
modem for the computer.
Using the mobile hotspot
Use your device as a mobile hotspot to share your device’s mobile data connection with other
devices.
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Settings
1 On the Settings screen, tap Connections → Mobile hotspot and tethering → Mobile
hotspot.
2 Tap the switch to activate it.
The icon appears on the status bar. Other devices can find your device in the Wi-Fi
networks list.
To set a password for the mobile hotspot, tap → Configure Mobile hotspot and select
the level of security. Then, enter a password and tap SAVE.
3 On the other device’s screen, search for and select your device from the Wi-Fi networks
list.
4 On the connected device, use the device’s mobile data connection to access the Internet.
Mobile networks
Configure your mobile network settings.
On the Settings screen, tap Connections → Mobile networks.
• Data roaming: Set the device to use data connections when you are roaming.
• Network mode (single SIM models): Select a network type.
Network mode SIM 1 / Network mode SIM 2 (dual SIM models): Select a network type.
• Access Point Names: Set up access point names (APNs).
• Network operators: Search for available networks and manually register a network.
SIM card manager (dual SIM models)
Activate your SIM or USIM cards and customise the SIM card settings. Refer to Using dual SIM
or USIM cards (dual SIM models) for more information.
On the Settings screen, tap Connections → SIM card manager.
• Calls: Select a SIM or USIM card for voice calls.
• Text messages: Select a SIM or USIM for messaging.
• Mobile data: Select a SIM or USIM card for data services.
• Confirm SIM card for calls: Set a SIM or USIM card for the next call when you make a call
without using your preferred SIM card.
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Settings
• Dual SIM always on: Set the device to allow incoming calls from the other SIM or USIM
card during a call.
When this feature is enabled, you may incur additional charges for call forwarding
depending on the region or service provider.
Location
Change settings for location information permissions.
On the Settings screen, tap Connections → Location.
• Locating method: Select a method to use for locating your device.
• Improve accuracy: Set the device to use the Wi-Fi or Bluetooth feature to increase the
accuracy of your location information, even when the features are deactivated.
• RECENT LOCATION REQUESTS: View which apps request your current location
information and their battery usage.
• LOCATION SERVICES: View the location services your device is using.
More connection settings
Customise settings to control other features.
On the Settings screen, tap Connections → More connection settings.
• Nearby device scanning: Set the device to scan for nearby devices to connect to.
• Printing: Configure settings for printer plug-ins installed on the device. You can search
for available printers or add one manually to print files. Refer to Printing for more
information.
• VPN: Set up and connect to virtual private networks (VPNs).
Printing
Configure settings for printer plug-ins installed on the device. You can connect the device to a
printer via Wi-Fi or Wi-Fi Direct, and print images or documents.
Some printers may not be compatible with the device.
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Settings
Adding printer plug-ins
Add printer plug-ins for printers you want to connect the device to.
1 On the Settings screen, tap Connections → More connection settings → Printing →
Download plug-in.
2 Search for a printer plug-in in Play Store.
3 Select a printer plug-in and install it.
4 Select the printer plug-in and tap the switch to activate it.
The device searches for printers that are connected to the same Wi-Fi network as your
device.
5 Select a printer to add.
To add printers manually, tap → Add printer.
Printing content
While viewing content, such as images or documents, access the options list, tap Print →
→ All printers..., and then select a printer.
Printing methods may vary depending on the content type.
Sounds and vibration
Change settings for various sounds on the device.
On the Settings screen, tap Sounds and vibration.
• Sound mode: Set the device to use sound mode or silent mode.
• Vibrate while ringing: Set the device to vibrate and play a ringtone for incoming calls.
• Default Volume key control: Set the default Volume key control.
• Volume: Adjust the volume level for call ringtones, music and videos, system sounds, and
notifications.
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Settings
• Ringtone (single SIM models): Change the call ringtone.
Ringtone (dual SIM models): Change the ringtones for calls or notifications.
• Vibration pattern: Select a vibration pattern.
• Notification sounds: Change the notification sound settings for each app.
• Do not disturb: Set the device to mute incoming calls, notification sounds, and media,
except for allowed exceptions.
• Touch sounds: Set the device to sound when you select an app or option on the
touchscreen.
• Screen lock sounds: Set the device to sound when you lock or unlock the touchscreen.
• Charging sound: Set the device to sound when it is connected to a charger.
• Dialling keypad tones: Set the device to sound when you tap the buttons on the keypad.
• Keyboard sound: Set the device to sound when a key is touched.
• Sound quality and effects: Configure additional sound settings.
Notifications
Change the notification settings for each app.
On the Settings screen, tap Notifications.
To customise notification settings, tap ADVANCED and select an app.
• Allow notifications: Allow notifications from the selected app.
• Show silently: Set the device to mute notification sounds and hide notification previews.
• On lock screen: Show or hide notifications from the selected app when the device is
locked.
• Set as priority: Display notifications at the top of the notification panel and include them
in the allowed list when Do not disturb is activated.
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Settings
Display
Options
Change the display and the Home screen settings.
On the Settings screen, tap Display.
• Brightness: Adjust the brightness of the display.
• Outdoor mode: Activate outdoor mode to make the display easier to see in bright
conditions.
• Screen mode: Change the screen mode to adjust the display’s colour and contrast.
• Screen zoom and font: Change the screen zoom setting or font size and style.
• Home screen: Customise the Home screen by adding, deleting, or rearranging Home
screen panels, and more. Refer to Editing the Home screen for more information.
• Easy mode: Switch to easy mode to display larger icons and apply a simpler layout to the
Home screen.
• Icon frames: Set whether to display shaded backgrounds to make icons stand out.
• Status bar: Customise the settings for displaying notifications or indicators on the status
bar.
• Screen timeout: Set the length of time the device waits before turning off the display’s
backlight.
• Screensaver: Set the device to launch a screensaver when the device is charging or
connected to a dock.
Wallpapers and themes
Change the wallpaper settings for the Home screen and the locked screen or apply various
themes to the device.
On the Settings screen, tap Wallpapers and themes.
• Wallpapers: Change the wallpaper settings for the Home screen and the locked screen.
• Themes: Change the device’s theme.
• Icons: Change the icon style.
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Settings
Advanced features
Options
Activate advanced features and change the settings that control them.
On the Settings screen, tap Advanced features.
Excessive shaking or impact to the device may cause unintended input for some
features.
• Games: Activate the Game Launcher and Game Tools icon and change the game-related
settings. Refer to Game Launcher for more information.
• Caller ID and spam protection: Set the device to identify unsaved phone numbers when
you receive incoming calls or messages.
This feature may not be available depending on the region or service provider.
• One-handed mode: Activate one-handed operation mode for your convenience when
using the device with one hand.
• Quick launch Camera: Set the device to launch the camera by pressing the Home key
twice quickly.
• Multi window: Select a Multi window launch method.
• Smart alert: Set the device to alert you if you have missed calls or new messages when
you pick up the device.
This feature may not work if the screen is turned on or the device is not on a flat
surface.
• Easy mute: Set the device to mute incoming calls or alarms by facing the device’s screen
downwards.
• Swipe to call or send messages: Set the device to make a call or send a message when
you drag a contact to the left or right in the contacts list.
• Dual Messenger: Select messaging apps to use a second app. You can use two different
accounts for the same app.
If you disable or uninstall the main messaging app, the second app will be deleted
automatically.
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Settings
• Send SOS messages: Set the device to send help messages by pressing the Power
key three times. You can also send sound recordings along with the message to the
recipients. Refer to Send SOS messages for more information.
• Direct share: Set the device to display the people you contacted on the sharing options
panel to allow you to share content directly.
Send SOS messages
In an emergency situation, quickly press the Power key three times. The device sends
messages to your emergency contacts. The messages include your location information.
1 On the Settings screen, tap Advanced features → Send SOS messages, and then tap the
switch to activate it.
2 Follow the on-screen instructions to add emergency contacts if you have not already
done so.
To send help messages with audio recordings or photos, tap the Attach audio recording or
Attach pictures switch to activate it.
The Attach pictures option may not be available depending on the region or service
provider.
Adding emergency contacts
On the Settings screen, tap Advanced features → Send SOS messages → Send messages
to → ADD. Tap Create contact and enter contact information or tap Select from Contacts to
add an existing contact as an emergency contact.
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Settings
Device maintenance
The device maintenance feature provides an overview of the status of your device’s battery,
storage, memory, and system security. You can also automatically optimise the device with a
tap of your finger.
Battery
Device security
Storage
Memory
Using the quick optimisation feature
On the Settings screen, tap Device maintenance → FIX NOW or OPTIMISE NOW.
The quick optimisation feature improves device performance through the following actions.
• Clearing some memory.
• Deleting unnecessary files and closing apps running in the background.
• Managing abnormal battery usage.
• Scanning for malware.
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Settings
Battery
Check the remaining battery power and time to use the device. For devices with low battery
levels, conserve battery power by activating power saving features.
On the Settings screen, tap Device maintenance → Battery.
• The usage time left shows the time remaining before the battery power runs
out. Usage time left may vary depending on your device settings and operating
conditions.
• You cannot receive notifications from apps that use power saving mode.
Power saving mode
• MID: Activate power saving mode to extend the battery’s usage time.
• MAX: In maximum power saving mode, the device decreases battery consumption
by applying the dark theme and limiting the apps and features available. Network
connections, except for the mobile network, will be deactivated.
Managing the battery
You can save battery power by preventing apps that are running in the background from
using battery power when they are not being used. Tick apps from the apps list and tap SAVE
POWER. Also, tap → Advanced settings to set app power monitor options.
Storage
Check the status of the used and available memory.
On the Settings screen, tap Device maintenance → Storage.
The actual available capacity of the internal memory is less than the specified
capacity because the operating system and default apps occupy part of the memory.
The available capacity may change when you update the device.
Managing the memory
To delete residual files, such as cache, tap CLEAN NOW. To delete files or uninstall apps that
you do not use any more, select a category under USER DATA. Then, tick items to select and
tap DELETE or UNINSTALL.
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Settings
Memory
On the Settings screen, tap Device maintenance → Memory.
To speed up your device by reducing the amount of memory you are using, tick apps from
the apps list, and tap CLEAN NOW.
Device security
Check the device’s security status. This feature scans your device for malware.
On the Settings screen, tap Device maintenance → Device security → SCAN PHONE.
Apps
Manage the device’s apps and change their settings. You can view the apps’ usage
information, change their notification or permission settings, or uninstall or disable
unnecessary apps.
On the Settings screen, tap Apps.
Lock screen and security
Options
Change the settings for securing the device and the SIM or USIM card.
On the Settings screen, tap Lock screen and security.
The available options may vary depending on the screen lock method selected.
• Screen lock type: Change the screen lock method.
• Smart Lock: Set the device to automatically unlock itself in certain situations.
• Secure lock settings: Change screen lock settings for the selected lock method.
• Information and FaceWidgets: Change the settings of the items displayed on the screen
when it is off or locked.
• Notifications: Set whether or not to show notification content on the locked screen and
select which notifications to display.
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Settings
• App shortcuts: Select apps to display shortcuts to them on the locked screen.
• Find My Mobile: Activate or deactivate the Find My Mobile feature. Access the Find My
Mobile website (findmymobile.samsung.com) to track and control your lost or stolen
device.
• Unknown sources: Set the device to allow the installation of apps from unknown
sources.
• Secure Folder: Create a secure folder to protect your private content and apps from
others. Refer to Secure Folder for more information.
• Secure startup: Protect your device by setting it to require a screen unlock code when
turning on the device. You must enter the unlock code to start the device and receive
messages and notifications.
• Encrypt SD card: Set the device to encrypt files on a memory card.
If you reset your device to the factory defaults with this setting enabled, the device
will not be able to read your encrypted files. Disable this setting before resetting the
device.
• Other security settings: Configure additional security settings.
Cloud and accounts
Introduction
Sync, back up, or restore your device’s data using Samsung Cloud. You can also register and
manage accounts, such as your Samsung account or Google account.
On the Settings screen, tap Cloud and accounts.
Regularly back up your data to a safe location, such as Samsung Cloud or a computer,
so that you can restore it if the data is corrupted or lost due to an unintended factory
data reset.
• Samsung Cloud: Manage the content that you want to store securely in Samsung Cloud.
Check the usage status of your Samsung Cloud storage, and sync, back up, and restore
your data. Refer to Samsung Cloud for more information.
• My Profile: Manage your personal information and Samsung account details.
• Accounts: Add your Samsung and Google accounts, or other accounts, to sync with. Refer
to Accounts for more information.
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Settings
• Backup and restore: Keep your personal information, app data, and settings safe on your
device. You can back up your sensitive information and access it later. You must sign in to
your Google or Samsung account to back up or restore data. Refer to Backup and restore
for more information.
Samsung Cloud
You can manage the content that you want to store securely in Samsung Cloud. Check the
usage status of your Samsung Cloud storage, and sync, back up, and restore your data.
On the Settings screen, tap Cloud and accounts → Samsung Cloud.
Manage cloud storage
View the amount of storage space you are currently using in Samsung Cloud and the amount
of usage by data type. You can also delete backup data from old devices after restoring data.
BACK UP AND RESTORE
Back up your application data and device settings to Samsung Cloud, and restore them when
needed. Refer to Backing up and restoring data for more information.
DATA TO SYNC
Customise the sync settings of your data, such as contacts, calendar events, images, and
videos.
Accounts
Add your Samsung and Google accounts, or other accounts, to sync with.
Adding accounts
Some apps used on your device require a registered account. Create accounts to have the
best experience with your device.
1 On the Settings screen, tap Cloud and accounts → Accounts → Add account.
2 Select an account service.
3 Follow the on-screen instructions to complete the account setup.
To sync content with your accounts, select an account and select items to sync.
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Settings
Removing accounts
On the Settings screen, tap Cloud and accounts → Accounts, select an account name, select
the account to remove, and then tap → Remove account.
Backup and restore
Change the settings for managing settings and data.
On the Settings screen, tap Cloud and accounts → Backup and restore.
SAMSUNG ACCOUNT
• Backup settings: Back up your personal information and app data to Samsung Cloud.
You can also set the device to automatically back up data.
• Restore: Restore previously backed up personal information and app data from Samsung
Cloud.
GOOGLE ACCOUNT
• Back up my data: Set the device to back up settings and app data to the Google server.
• Backup account: Set up or edit your Google backup account.
• Automatic restore: Set the device to automatically restore settings and app data from
the Google server when apps are reinstalled.
Google
Configure settings for some features provided by Google.
On the Settings screen, tap Google.
Accessibility
Configure various settings to improve accessibility to the device.
On the Settings screen, tap Accessibility.
• Vision: Customise the settings to improve accessibility for visually impaired users.
• Hearing: Customise the settings to improve accessibility for users with hearing
impairment.
• Dexterity and interaction: Customise the settings to improve accessibility for users who
have reduced dexterity.
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Settings
• Text-to-speech: Change the settings for text-to-speech features used when Voice
Assistant is activated, such as languages, speed, and more.
• Direct access: Set the device to open selected accessibility menus when you press the
Home key three times quickly.
• Notification reminder: Set the device to alert you to notifications that you have not
checked at the interval.
• Answering and ending calls: Change the method of answering or ending calls.
• Single tap mode: Set the device to control incoming calls or notifications by tapping the
button instead of dragging it.
• SERVICES: View accessibility services installed on the device.
General management
Customise your device’s system settings or reset the device.
On the Settings screen, tap General management.
• Language and input: Select device languages and change settings, such as keyboards
and voice input types. Some options may not be available depending on the selected
language.
• Date and time: Access and alter the following settings to control how the device displays
the time and date.
If the battery remains fully discharged or removed from the device, the time and date
is reset.
• Contact us: Ask questions or view frequently asked questions. Refer to Samsung
Members for more information.
• Report diagnostic information: Set the device to automatically send the device’s
diagnostic and usage information to Samsung.
• Marketing information: Set whether to receive Samsung marketing information, such as
special offers, membership benefits, and newsletters.
• Reset: Reset your device’s settings or perform a factory data reset.
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Settings
Software update
Update your device’s software or change the update settings.
On the Settings screen, tap Software update.
• Download updates manually: Check for and install updates manually.
• Download updates automatically: Set the device to check for and download updates
automatically when connected to a Wi-Fi network.
• Scheduled software updates: Set the device to install downloaded updates at a
specified time.
User manual
View help information to learn how to use the device and apps or configure important
settings.
On the Settings screen, tap User manual.
About phone
Access your device’s information.
On the Settings screen, tap About phone.
• My phone number: View your phone number.
• Status: View various device information, such as the SIM card status, Wi-Fi MAC address,
and serial number.
• Legal information: View legal information related to the device, such as safety
information and the open source licence.
• Device name: View and edit the name that will be displayed when connecting your
device with other devices via Bluetooth, Wi-Fi Direct, and other methods.
• Model number: View the device’s model number.
• Software information: View the device’s software information, such as its operating
system version and firmware version.
• Battery information: View the device’s battery status and information.
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Appendix
Troubleshooting
Before contacting a Samsung Service Centre, please attempt the following solutions. Some
situations may not apply to your device.
When you turn on your device or while you are using the device, it
prompts you to enter one of the following codes:
• Password: When the device lock feature is enabled, you must enter the password you set
for the device.
• PIN: When using the device for the first time or when the PIN requirement is enabled, you
must enter the PIN supplied with the SIM or USIM card. You can disable this feature by
using the Lock SIM card menu.
• PUK: Your SIM or USIM card is blocked, usually as a result of entering your PIN incorrectly
several times. You must enter the PUK supplied by your service provider.
• PIN2: When you access a menu requiring the PIN2, you must enter the PIN2 supplied with
the SIM or USIM card. For more information, contact your service provider.
Your device displays network or service error messages
• When you are in areas with weak signals or poor reception, you may lose reception. Move
to another area and try again. While moving, error messages may appear repeatedly.
• You cannot access some options without a subscription. For more information, contact
your service provider.
Your device does not turn on
When the battery is completely discharged, your device will not turn on. Fully charge the
battery before turning on the device.
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Appendix
The touchscreen responds slowly or improperly
• If you attach a screen protector or optional accessories to the touchscreen, the
touchscreen may not function properly.
• If you are wearing gloves, if your hands are not clean while touching the touchscreen,
or if you tap the screen with sharp objects or your fingertips, the touchscreen may
malfunction.
• The touchscreen may malfunction in humid conditions or when exposed to water.
• Restart your device to clear any temporary software bugs.
• Ensure that your device software is updated to the latest version.
• If the touchscreen is scratched or damaged, visit a Samsung Service Centre.
Your device freezes or encounters a fatal error
Try the following solutions. If the problem is still not resolved, contact a Samsung Service
Centre.
Restarting the device
If your device freezes or hangs, you may need to close apps or turn off the device and turn it
on again.
Forcing restart
If your device is frozen and unresponsive, press and hold the Power key and the Volume
Down key simultaneously for more than 7 seconds to restart it.
Resetting the device
If the methods above do not solve your problem, perform a factory data reset.
On the Apps screen, tap Settings → General management → Reset → Factory data reset
→ RESET → DELETE ALL. Before performing the factory data reset, remember to make
backup copies of all important data stored in the device.
If you registered a Google account to the device, you must sign in to the same Google
account after resetting the device.
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Appendix
Calls are not connected
• Ensure that you have accessed the right cellular network.
• Ensure that you have not set call barring for the phone number you are dialling.
• Ensure that you have not set call barring for the incoming phone number.
Others cannot hear you speaking on a call
• Ensure that you are not covering the built-in microphone.
• Ensure that the microphone is close to your mouth.
• If using a headset, ensure that it is properly connected.
Sound echoes during a call
Adjust the volume by pressing the Volume key or move to another area.
A cellular network or the Internet is often disconnected or audio
quality is poor
• Ensure that you are not blocking the device’s internal antenna.
• When you are in areas with weak signals or poor reception, you may lose reception. You
may have connectivity problems due to issues with the service provider’s base station.
Move to another area and try again.
• When using the device while moving, wireless network services may be disabled due to
issues with the service provider’s network.
The battery icon is empty
Your battery is low. Charge the battery.
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The battery does not charge properly (For Samsung-approved
chargers)
• Ensure that the charger is connected properly.
• Visit a Samsung Service Centre and have the battery replaced.
The battery depletes faster than when first purchased
• When you expose the device or the battery to very cold or very hot temperatures, the
useful charge may be reduced.
• Battery consumption increases when you use messaging features or some apps, such as
games or the Internet.
• The battery is consumable and the useful charge will get shorter over time.
Error messages appear when launching the camera
Your device must have sufficient available memory and battery power to operate the camera
app. If you receive error messages when launching the camera, try the following:
• Charge the battery.
• Free some memory by transferring files to a computer or deleting files from your device.
• Restart the device. If you are still having trouble with the camera app after trying these
tips, contact a Samsung Service Centre.
Photo quality is poorer than the preview
• The quality of your photos may vary, depending on the surroundings and the
photography techniques you use.
• If you take photos in dark areas, at night, or indoors, image noise may occur or images
may be out of focus.
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Appendix
Error messages appear when opening multimedia files
If you receive error messages or multimedia files do not play when you open them on your
device, try the following:
• Free some memory by transferring files to a computer or deleting files from your device.
• Ensure that the music file is not Digital Rights Management (DRM)-protected. If the file is
DRM-protected, ensure that you have the appropriate licence or key to play the file.
• Ensure that the file formats are supported by the device. If a file format is not supported,
such as DivX or AC3, install an app that supports it. To confirm the file formats that your
device supports, visit www.samsung.com.
• Your device supports photos and videos captured with the device. Photos and videos
captured by other devices may not work properly.
• Your device supports multimedia files that are authorised by your network service
provider or providers of additional services. Some content circulated on the Internet,
such as ringtones, videos, or wallpapers, may not work properly.
Another Bluetooth device is not located
• Ensure that the Bluetooth wireless feature is activated on your device.
• Ensure that the Bluetooth wireless feature is activated on the device you wish to connect
to.
• Ensure that your device and the other Bluetooth device are within the maximum
Bluetooth range (10 m).
If the tips above do not solve the problem, contact a Samsung Service Centre.
A connection is not established when you connect the device to a
computer
• Ensure that the USB cable you are using is compatible with your device.
• Ensure that you have the proper driver installed and updated on your computer.
• If you are a Windows XP user, ensure that you have Windows XP Service Pack 3 or higher
installed on your computer.
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Appendix
Your device cannot find your current location
GPS signals may be obstructed in some locations, such as indoors. Set the device to use Wi-Fi
or a mobile network to find your current location in these situations.
Data stored in the device has been lost
Always make backup copies of all important data stored in the device. Otherwise, you cannot
restore data if it is corrupted or lost. Samsung is not responsible for the loss of data stored in
the device.
A small gap appears around the outside of the device case
• This gap is a necessary manufacturing feature and some minor rocking or vibration of
parts may occur.
• Over time, friction between parts may cause this gap to expand slightly.
There is not enough space in the device’s storage
Delete unnecessary data, such as cache, using the device maintenance or manually delete
unused apps or files to free up storage space.
Removing the battery
• To remove the battery, contact an authorised service centre. To obtain battery
removal instructions, please visit www.samsung.com/global/ecodesign_energy.
• For your safety, you must not attempt to remove the battery. If the battery is not
properly removed, it may lead to damage to the battery and device, cause personal
injury, and/or result in the device being unsafe.
• Samsung does not accept liability for any damage or loss (whether in contract or tort,
including negligence) which may arise from failure to precisely follow these warnings and
instructions, other than death or personal injury caused by Samsung’s negligence.
126
Copyright
Copyright © 2017 Samsung Electronics
This manual is protected under international copyright laws.
No part of this manual may be reproduced, distributed, translated, or transmitted in any form
or by any means, electronic or mechanical, including photocopying, recording, or storing
in any information storage and retrieval system, without the prior written permission of
Samsung Electronics.
Trademarks
• SAMSUNG and the SAMSUNG logo are registered trademarks of Samsung Electronics.
• Bluetooth® is a registered trademark of Bluetooth SIG, Inc. worldwide.
• Wi-Fi®, Wi-Fi Protected Setup™, Wi-Fi Direct™, Wi-Fi CERTIFIED™, and the Wi-Fi logo are
registered trademarks of the Wi-Fi Alliance.
• All other trademarks and copyrights are the property of their respective owners.
About HEVC Advance
THIS PRODUCT IS SOLD WITH A LIMITED LICENCE AND IS AUTHORISED TO BE USED ONLY
IN CONNECTION WITH HEVC CONTENT THAT MEETS EACH OF THE THREE FOLLOWING
QUALIFICATIONS: (1) HEVC CONTENT ONLY FOR PERSONAL USE; (2) HEVC CONTENT THAT IS
NOT OFFERED FOR SALE; AND (3) HEVC CONTENT THAT IS CREATED BY THE OWNER OF THE
PRODUCT.
THIS PRODUCT MAY NOT BE USED IN CONNECTION WITH HEVC ENCODED CONTENT
CREATED BY A THIRD PARTY, WHICH THE USER HAS ORDERED OR PURCHASED FROM A THIRD
PARTY, UNLESS THE USER IS SEPARATELY GRANTED RIGHTS TO USE THE PRODUCT WITH SUCH
CONTENT BY A LICENSED SELLER OF THE CONTENT.
YOUR USE OF THIS PRODUCT IN CONNECTION WITH HEVC ENCODED CONTENT IS DEEMED
ACCEPTANCE OF THE LIMITED AUTHORITY TO USE AS NOTED ABOVE.
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