Samsung | GT-E1182 | Samsung GT-E1182 User Manual

Mobile Phone
user manual
Safety precautions
This product meets applicable national SAR
limits of 2.0 W/kg. The specific maximum
SAR values can be found in the SAR
information section of this manual.
When carrying the product or using it while
worn on your body, maintain a distance of
1.5 cm from the body to ensure compliance
with RF exposure requirements.
Warning: Prevent electric shock, fire, and
• Some of the contents in this manual may differ from your
phone depending on the software of the phone or your
service provider.
• Third party services may be terminated or interrupted at any
time, and Samsung makes no representation or warranty
that any content or service will remain available for any
period of time.
• This product includes certain free/open source software. The
exact terms of the licences, disclaimers, acknowledgements
and notices are available on the Samsung's website
Do not use damaged power cords or plugs, or loose electrical
Do not touch the power cord with wet hands, or disconnect the
charger by pulling on the cord
Do not bend or damage the power cord
Do not use your device while charging or touch your device
with wet hands
Do not short-circuit the charger or the battery
Do not drop or cause an impact to the charger or the battery
Do not charge the battery with chargers that are not approved
by the manufacturer
Do not use your device during a thunderstorm
To prevent injury to yourself and others or damage to your device, read all of the following information before using your device.
Handle and dispose of batteries and chargers with care
Do not use your device near a pacemaker
• Use only Samsung-approved batteries and chargers specifically
designed for your device. Incompatible batteries and chargers can
cause serious injuries or damage to your device.
• Never dispose of batteries or devices in a fire. Follow all local
regulations when disposing of used batteries or devices.
• Never place batteries or devices on or in heating devices, such as
microwave ovens, stoves, or radiators. Batteries may explode when
• Never crush or puncture the battery. Avoid exposing the battery to
high external pressure, which can lead to an internal short circuit and
• Avoid using your device within a 15 cm range of a pacemaker if
possible, as your device can interfere with the pacemaker.
• If you must use your device, keep at least 15 cm away from the
• To minimise the possible interference with a pacemaker, use your
device on the opposite side of your body from the pacemaker.
Protect the device, batteries, and chargers from damage
• Avoid exposing your device and batteries to very cold or very hot
• Extreme temperatures can cause the deformation of the device and
reduce the charging capacity and life of your device and batteries.
• Prevent batteries from contacting metal objects, as this can create a
connection between the + and – terminals of your batteries and lead
to temporary or permanent battery damage.
• Never use a damaged charger or battery.
Caution: Follow all safety warnings and
regulations when using your device in restricted
Turn off your device where prohibited
Your device may malfunction and your risk of electric shock is increased.
Comply with all regulations that restrict the use of a mobile device in a
particular area.
Do not handle a damaged or leaking Lithium Ion (Li-Ion) battery
Do not use your device near other electronic devices
Printed in Korea
English (EU). 05/2013. Rev. 1.5
For safe disposal of your Li-Ion batteries, contact your nearest
authorised service centre.
Most electronic devices use radio frequency signals. Your device may
interfere with other electronic devices.
• Use your device to call for help. Dial a local emergency number in
the case of fire, traffic accident, or medical emergencies.
• Use your device to help others in emergencies. If you see an auto
accident, a crime in progress, or a serious emergency where lives
are in danger, call a local emergency number.
• Call roadside assistance or a special, non-emergency assistance
number when necessary. If you see a broken-down vehicle posing
no serious hazard, a broken traffic signal, a minor traffic accident
where no one appears injured, or a vehicle you know to be stolen,
call roadside assistance or another special, non-emergency number.
Do not store your device near magnetic fields
• If children use the device, make sure that they use the device
Proper care and use of your mobile device
• The battery may leak.
• Your device may overheat and cause a fire.
Keep your device dry
• Humidity and all types of liquids may damage device parts or
electronic circuits.
• When wet, remove the battery without turning on your device. Dry
your device with a towel and take it to a service centre.
• Liquids will change the colour of the label that indicates water
damage inside the device. Water damage to your device can void
your manufacturer’s warranty.
• Your device may malfunction or the battery may discharge from
exposure to magnetic fields.
• Magnetic stripe cards, including credit cards, phone cards, passbooks,
and boarding passes, may be damaged by magnetic fields.
• Do not use carrying cases or accessories with magnetic closures or
allow your device to come in contact with magnetic fields for extended
periods of time.
Do not store your device near or in heaters, microwaves, hot
cooking equipment, or high pressure containers
Do not use a flash close to the eyes of people or animals
Using a flash close to the eyes may cause temporary loss of vision or
damage to the eyes.
Dust can cause your device to malfunction.
• Avoid charging batteries for more than a week, as overcharging may
shorten battery life.
• Over time, unused batteries will discharge and must be recharged
before use.
• Disconnect chargers from power sources when not in use.
• Use batteries only for their intended purposes.
Do not store your device in hot or cold areas. Use your device
at -20 °C to 50 °C
• Your device can explode if left inside a closed vehicle, as the inside
temperature can reach up to 80 °C.
• Do not expose your device to direct sunlight for extended periods of
time (such as on the dashboard of a car).
• Store the battery at 0 °C to 40 °C.
Do not store your device with such metal objects as coins,
keys and necklaces
• Your device may become deformed or malfunction.
• If the battery terminals are in contact with metal objects, it may
cause a fire.
Tests for SAR are conducted using standard operating positions with
the device transmitting at its highest certified power level in all tested
frequency bands. The highest SAR values under the ICNIRP guidelines
for this device model are:
Maximum SAR for this model and conditions under which it
was recorded
Head SAR
0.99 W/kg
Body-worn SAR
0.421 W/kg
During use, the actual SAR values for this device are usually well
below the values stated above. This is because, for purposes of system
efficiency and to minimise interference on the network, the operating
power of your mobile device is automatically decreased when full
power is not needed for the call. The lower the power output of the
device, the lower its SAR value.
A body-worn SAR test has been performed on this device at a
separation distance of 1.5 cm. To meet RF exposure guidelines during
body-worn operation, the device must be positioned at least 1.5 cm
away from the body.
Organisations such as the World Health Organisation and the US Food
and Drug Administration have suggested that if people are concerned
and want to reduce their exposure, they could use a hands-free
accessory to keep the wireless device away from the head and body
during use, or reduce the amount of time spent using the device.
For more information, visit and search for your
device with the model number.
Correct disposal of this product
(Waste Electrical & Electronic Equipment)
(Applicable in the European Union and other European
countries with separate collection systems)
This marking on the product, accessories or literature
indicates that the product and its electronic accessories
(e.g. charger, headset, USB cable) should not be disposed
of with other household waste at the end of their working
Internal antenna
Use manufacturer-approved batteries, chargers, accessories
and supplies
• Using generic batteries or chargers may shorten the life of your device
or cause the device to malfunction.
• Samsung cannot be responsible for the user’s safety when using
accessories or supplies that are not approved by Samsung.
Do not bite or suck on the device or the battery
• Hold the device with a relaxed grip, press the keys lightly, use special
features that reduce the number of keys you have to press (such as
templates and predictive text), and take frequent breaks.
Protect your hearing
• Excessive exposure to loud sounds can cause hearing
• Exposure to loud sounds while driving may distract
your attention and cause an accident.
• Always turn the volume down before plugging the
earphones into an audio source and use only the
minimum volume setting necessary to hear your
conversation or music.
Use caution when using the device while walking or moving
Always be aware of your surroundings to avoid injury to yourself or
Do not carry your device in your back pockets or around your
• Doing so may damage the device or cause explosion.
You can be injured or damage the device if you fall.
To prevent possible harm to the environment or human health from
uncontrolled waste disposal, please separate these items from other
types of waste and recycle them responsibly to promote the sustainable
reuse of material resources.
Household users should contact either the retailer where they purchased
this product, or their local government office, for details of where and
how they can take these items for environmentally safe recycling.
Business users should contact their supplier and check the terms and
conditions of the purchase contract. This product and its electronic
accessories should not be mixed with other commercial wastes for
Phone layout
(Applicable in the European Union and other European
countries with separate battery return systems)
This marking on the battery, manual or packaging indicates
that the batteries in this product should not be disposed of
with other household waste at the end of their working life.
Where marked, the chemical symbols Hg, Cd or Pb indicate that the
battery contains mercury, cadmium or lead above the reference levels
in EC Directive 2006/66. If batteries are not properly disposed of, these
substances can cause harm to human health or the environment.
To protect natural resources and to promote material reuse, please
separate batteries from other types of waste and recycle them through
your local, free battery return system.
If you are using a hearing aid, contact the manufacturer for
information about radio interference
Some hearing aids may be interfered with by the radio frequency of
your device. Contact the manufacturer to ensure the safety of your
hearing aid.
Turn off the device in potentially explosive environments
• Turn off your device in potentially explosive environments instead of
removing the battery.
• Always comply with regulations, instructions and signs in potentially
explosive environments.
• Do not use your device at refuelling points (service stations), near
fuels or chemicals, and at blasting areas.
• Do not store or carry flammable liquids, gases, or explosive materials
in the same compartment as the device, its parts, or accessories.
Turn off your device when in an aircraft
Using your device in an aircraft is illegal. Your device may interfere with
the electronic navigation instruments of the aircraft.
Electronic devices in your car may malfunction due to radio frequency
of your device. Contact the manufacturer for more information.
Comply with all safety warnings and
regulations regarding mobile device usage
while operating a vehicle
While driving, safely operating the vehicle is your first responsibility.
Never use your mobile device while driving, if it is prohibited by law. For
your safety and the safety of others, practice good common sense and
remember the following tips:
• Use a hands-free device.
• Get to know your device and its convenience features, such as
speed dial and redial. These features help you reduce the time
needed to place or receive calls on your mobile device.
• Position your device within easy reach. Be able to access your
wireless device without removing your eyes from the road. If you
receive an incoming call at an inconvenient time, let your voice mail
answer it for you.
• Let the person you are speaking with know you are driving. Suspend
calls in heavy traffic or hazardous weather conditions. Rain, sleet,
snow, ice, and heavy traffic can be hazardous.
• Do not take notes or look up phone numbers. Jotting down a “to do”
list or flipping through your address book takes attention away from
your primary responsibility of driving safely.
• Dial sensibly and assess the traffic. Place calls when you are not
moving or before pulling into traffic. Try to plan calls when your
car will be stationary. If you need to make a call, dial only a few
numbers, check the road and your mirrors, then continue.
• Do not engage in stressful or emotional conversations that may be
distracting. Make people you are talking with aware you are driving
and suspend conversations that have the potential to divert your
attention from the road.
Do not disassemble, modify, or repair your device
Handle SIM cards or memory cards with care
• Any changes or modifications to your device can void your
manufacturer’s warranty. For service, take your device to a Samsung
Service Centre.
• Do not disassemble or puncture the battery, as this can cause
explosion or fire.
• Do not remove a card while the device is transferring or accessing
information, as this could result in loss of data and/or damage to the
card or device.
• Protect cards from strong shocks, static electricity, and electrical
noise from other devices.
• Do not touch gold-coloured contacts or terminals with your fingers or
metal objects. If dirty, wipe the card with a soft cloth.
Do not paint or put stickers on your device
Paint and stickers can clog moving parts and prevent proper operation.
If you are allergic to paint or metal parts of the product, you may
experience itching, eczema, or swelling of the skin. When this happens,
stop using the product and consult your physician.
Ensure access to emergency services
Emergency calls from your device may not be possible in some areas
or circumstances. Before travelling in remote or undeveloped areas,
plan an alternate method of contacting emergency services personnel.
• Wipe your device or charger with a towel or a rubber.
• Clean the terminals of the battery with a cotton ball or a towel.
• Do not use chemicals or detergents.
Be sure to back up important data
Do not use the device if the screen is cracked or broken
Do not distribute copyright-protected material that you have recorded
to others without the permission of the content owners. Doing this
may violate copyright laws. The manufacturer is not liable for any legal
issues caused by the user’s illegal use of copyrighted material.
Broken glass or acrylic could cause injury to your hands and face. Take
the device to a Samsung Service Centre to have it repaired.
Do not use the device for anything other than its intended use
Avoid disturbing others when using the device in public
Do not allow children to use your device
Your device is not a toy. Do not allow children to play with it as they
could hurt themselves and others, damage the device, or make calls that
increase your charges.
Install mobile devices and equipment with caution
• Ensure that any mobile devices or related equipment installed in your
vehicle are securely mounted.
• Avoid placing your device and accessories near or in an air bag
deployment area. Improperly installed wireless equipment can cause
serious injury when air bags inflate rapidly.
Allow only qualified personnel to service your device
Allowing unqualified personnel to service your device may result in
damage to your device and will void your manufacturer’s warranty.
Confirm key
Select the highlighted menu
option or confirm an input;
In Idle mode, access Menu
Depending on your service
provider or region, the key
may perform differently
This EEE is compliant with RoHS.
Correct disposal of batteries in this product
If you personally use any medical equipment, contact the manufacturer
of the equipment to ensure the safety of your equipment from radio
When cleaning your device:
• The screen of your device may be damaged.
• If bent or deformed, your device may be damaged or parts may
Ensure maximum battery and charger life
If your device falls, it can be damaged.
• Hold the device upright, as you would with a traditional phone.
• Speak directly into the mouthpiece.
• Avoid contact with your device’s internal antenna. Touching the
antenna may reduce the call quality or cause the device to transmit
more radio frequency than necessary.
Do not drop your device or cause impacts to your device
Do not use or store your device in dusty, dirty areas
Do not store your device on slopes
When speaking on the device:
Do not use your device in a hospital or near medical equipment
that can be interfered with by radio frequency
Electronic devices in a motor vehicle may malfunction due to
the radio frequency of your device
Dial key
Make or answer a call; In
Idle mode, retrieve logs of
your calls and messages;
Send an SOS message
See "Activate and send an
SOS message"
Voice mail service key
In Idle mode, access voice
mails (press and hold)
Keypad lock key
In Idle mode, lock or unlock
the keypad (press and hold)
Perform actions indicated at
the bottom of the display
4-way navigation key
Scroll through menu options;
In Idle mode, access userdefined menus (left/right/
up/down); Make a fake call
See "Make fake calls"
Depending on your service
provider, the default home
screen or pre-defined menus
may differ
Power/End key
Turn the phone on and off
(press and hold); End a call;
In Menu mode, cancel input
and return to Idle mode
Alphanumeric key
SIM selection key
In Idle mode, switch between
SIM cards (press and hold)
Samsung is not responsible for data loss.
Do not distribute copyright-protected material
Specific Absorption Rate (SAR) certification
Your mobile device is a radio transmitter and receiver. It is designed
not to exceed the limits for exposure to radio waves (radio frequency
electromagnetic fields) recommended by international guidelines. The
guidelines were developed by an independent scientific organisation
(ICNIRP) and include a substantial safety margin designed to assure
the safety of all persons, regardless of age and health.
The radio wave exposure guidelines use a unit of measurement known
as the Specific Absorption Rate, or SAR. The SAR limit for mobile
devices is 2.0 W/kg.
Your phone displays the following status indicators on
the top of the screen:
Signal strength1
FM radio
Call in progress
New text message
Call diverting
SOS message
feature activated
Alarm activated
Roaming (outside
of normal service
FM radio on
New voice mail
Normal profile
Silent profile
Battery power level
1.This icon may vary
depending on your SIM
card setting.
Install the SIM card and battery
• Do not remove the battery before removing the
travel adapter. Doing this may cause damage to
the phone.
• To save energy, unplug the travel adapter when not
in use. The travel adapter does not have a power
switch, so you must unplug the travel adapter from
the outlet to interrupt the power supply. The travel
adapter should remain close to the socket when
in use.
1.Remove the back cover and insert the SIM card.
Back cover
SIM card 2
SIM card 1
2.Insert the battery and replace the back cover.
Charge the battery
1.Plug a travel adapter.
2.When charging is
finished, unplug the
travel adapter.
Instructional icons
Turn your phone on or off
To turn your phone on,
1.Press and hold [
2.Enter your PIN and press <Confirm> (if necessary).
3.When the setup wizard opens, customise your phone
as desired by following the screen.
If the battery is removed for more than a few
minutes, the time and date will be reset.
To turn your phone off, repeat step 1 above.
Note: notes, usage tips, or additional information
Access menus
To access your phone's menus,
Followed by: the order of options or menus
you must select to perform a step; for example:
In Menu mode, select Messages → Create
message (represents Messages, followed by
Create message)
Square brackets: phone keys; for example:
] (represents the Power/End key)
Angled brackets: softkeys that control different
functions at each screen; for example: <Save>
(represents the Save softkey)
To AC power outlet
1.In Idle mode, press <Menu> to access Menu mode.
You may need to press the Confirm key to access
Menu mode depending on your region or service
2.Use the Navigation key to scroll to a menu or option.
3.Press <Select>, <Save>, or <Set>,or the Confirm
key to confirm the highlighted option.
4.Press <Back> to move up one level; Press [
return to Idle mode.
] to
• When you access a menu requiring the PIN2, you
must enter the PIN2 supplied with the SIM card.
For details, contact your service provider.
• Samsung is not responsible for any loss of
passwords or private information or other damages
caused by illegal software.
Manage your SIM cards
3.Press <Change> to activate the auto switch feature.
4.Set the starting and ending time to use the SIM card.
To change the names and icons of the SIM cards 1.In Menu mode, select Settings → SIM cards
2.Select Register card.
3.Select a SIM card.
Your phone supports Dual SIM mode that enables you
to use two SIM cards at the same time without changing
them. Learn to activate SIM cards and change the card
4.Change the name and the icon of the card.
To switch networks Make a call
In Idle mode, press and hold [ ] to switch between
1.In Idle mode, enter an area code and a phone
To activate SIM cards 1.In Menu mode, select Settings → SIM cards
5.Press <Back>.
6.Repeat steps 3-5 for another SIM card.
2.Press [
] to dial the number.
3.To end the call, press [
2.Select Network and scroll left or right to a SIM card.
Answer a call
3.Press <Change> to activate the card.
1.When a call comes in, press [
To switch SIM cards automatically 2.To end the call, press [
1.In Menu mode, select Settings → SIM cards
2.Select SIM auto switch.
Adjust the volume
Change your ringtone
Use the smart home screen
Enter text
Symbol mode To adjust the volume of the ringtone 1.In Menu mode, select Settings → Sound profiles.
To change the text input mode 1.In Menu mode, select Settings → Sound profiles.
2.Scroll to the profile you are using.
The smart home screen allows you to access
applications or view the clock from Idle mode.
Press an appropriate alphanumeric key to enter a
2.Scroll to the profile you are using.
If you are using the silent or meeting profile, you are
not allowed to change the ringtone.
When you are using the smart home screen, the
Navigation key does not work as shortcuts.
• Press and hold [ ] to switch between T9 and ABC
modes. Depending on your region, you may be able
to access an input mode for your specific language.
• Press [ ] to change case or switch to Number mode.
• Press [ ] to switch to Symbol mode.
• Press and hold [ ] to select an input mode or change
the input language.
To use other features for text input 6.Select a ringtone.
2.Press <Edit>.
6.Scroll to Call alert.
To switch to another profile, select it from the list.
T9 mode • To move the cursor, press the Navigation key.
• To delete characters one by one, press <Clear>. To
delete characters quickly, press and hold <Clear>.
• To insert a space between characters, press [0].
• To change the line, press [0] three times.
• To enter punctuation marks, press [1].
7.Scroll left or right to adjust the volume level and
press <Save>.
Call a recently dialled number
3.Select the items to display on the smart home
For the shortcuts toolbar, you can add or delete
the shortcuts as desired. Press <Options> → Edit
1.Press appropriate alphanumeric keys to enter an
entire word.
Add a new contact
If you are using the silent profile, you are not
allowed to adjust the volume of the ringtone.
3.Press <Edit>.
4.Scroll left or right to a SIM card (if necessary).
5.Select Volume.
To adjust the volume of voice during a call While a call is in progress, press the Navigation key up
or down to adjust the volume.
In noisy environments, you may have difficulty
hearing the calls while using the speakerphone
feature. For better audio performance, use the
normal phone mode.
3.Press <Edit>.
4.Scroll left or right to a SIM card (if necessary).
To add items to the smart home screen 5.Select Voice call ringtone.
1.In Menu mode, select Settings → Display → Smart
1.In Idle mode, press [
2.Scroll left or right to a call type.
4.Press <Options> → Save.
3.Scroll up or down to a number or name.
5.Press the Confirm key.
4.Press the Confirm key to view details of the call or
[ ] to dial the number.
You can change the idle screen to another style. In
Menu mode, select Settings → Display → Smart
home and scroll left or right to a style you want.
2.When the word displays correctly, press [0] to insert
a space. If the correct word does not display, press
the Navigation key up or down to select an alternate
ABC mode Press an appropriate alphanumeric key until the
character you want appears on the display.
To access the smart home items Number mode Press the Navigation key to scroll through the items on
the smart home screen and press the Confirm key to
select an item.
Press an appropriate alphanumeric key to enter a
Send and view messages
Activate and send an SOS message
To send an SOS message Activate the torch light
To send a text message In an emergency, you can send SOS messages to your
family or friends for help.
1.With the keys locked, press [ ] four times to send
an SOS message to preset numbers.
The phone switches to SOS mode and sends the
preset SOS message.
The torch light feature helps you see in dark places by
making the flash as bright as possible.
1.In Menu mode, select Messages → Create
2.Enter a recipient number and scroll down.
To activate the SOS message 2.To exit SOS mode, press [
3.Enter your message text. See "Enter text"
1.In Menu mode, select Messages → Settings →
SOS messages → Sending options.
4.Press the Confirm key to send the message.
2.Press the Confirm key to turn on the SOS message.
To view text messages 3.Scroll down and press the Confirm key to open the
recipient list.
1.Plug a headset into the phone.
4.Press <Search> to open your contact list.
You can also enter phone numbers including a
country code (with +) in the recipient list. Skip to
step 7.
3.Press the Confirm key to start the FM radio.
1.In Menu mode, select Messages → Inbox.
2.Select a text message.
Make fake calls
You can simulate an incoming call when you want to get
out of meetings or unwanted conversations.
5.Select a contact.
6.Select a number (if necessary).
To activate the fake call feature 7.When you are finished selecting contacts, press the
Confirm key to save the recipients.
In Menu mode, select Settings → Call → Fake call →
Fake call hot key.
8.Scroll down and set the number of times to repeat the
SOS message.
To make a fake call • In Idle mode, press and hold the Navigation key
• When the keys are locked, press the Navigation key
down four times.
9.Press <Back> → <Yes>.
Listen to the FM radio
2.In Menu mode, select FM radio.
4.Press <Yes> to start automatic tuning.
The radio scans and saves available stations
The first time you turn on the FM radio, you will be
prompted to start automatic tuning.
5. Control the FM radio using the following keys:
Turn the FM radio on or off
• Left/Right: Fine-tune the frequency;
Search for an available radio station
(press and hold)
• Up/Down: Adjust the volume
In Idle mode, press and hold the Navigation key up to
turn on the torch light. To turn off the torch light, press
and hold the Navigation key up again.
The use of the torch light will affect how quickly the
phone consumes battery power.
The memory location to save new contacts may
be preset depending on your service provider. To
change the memory location, in Menu mode, select
Contacts → <Options> → Settings → Save new
contacts to → a memory location.
1.In Idle mode, enter a phone number and press
2.Select Add to Contacts → a memory location (if
necessary) → Create contact.
3.Select a number type (if necessary).
4.Enter contact information.
5.Press the Confirm key to add the contact to memory.
Declaration of Conformity
Product details
For the following
Product : GSM Mobile Phone
Model(s) : GT-E1182
Declaration & Applicable standards
We hereby declare, that the product above is in compliance with the essential
requirements of the R&TTE Directive (1999/5/EC) by application of:
EN 60950-1 : 2006 + A12 : 2011
EN 50360 : 2001 / AC 2006
EN 62209-1 : 2006
EN 62209-2 : 2010
EN 62311 : 2008
EN 301 489-01 V1.9.2 (09-2011)
EN 301 489-07 V1.3.1 (11-2005)
EN 301 511 V9.0.2 (03-2003)
and the Directive (2011/65/EU) on the restriction of the use of certain hazardous
substances in electrical and electronic equipment.
The conformity assessment procedure referred to in Article 10 and detailed in Annex[IV]
of Directive 1999/5/EC has been followed with the involvement of the following Notified
TÜV SÜD BABT, Octagon House, Concorde Way, Fareham,
Hampshire, PO15 5RL, UK*
Identification mark: 0168
Representative in the EU
Samsung Electronics Euro QA Lab.
Blackbushe Business Park, Saxony Way,
Yateley, Hampshire, GU46 6GG, UK
(Place and date of issue)
Joong-Hoon Choi / Lab. Manager
(Name and signature of authorised person)
*This is not the address of Samsung Service Centre. For the address or the phone number of
Samsung Service Centre, see the warranty card or contact the retailer where you purchased
your product.
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