USER MANUAL PM32F-BC / PM55F-BC The colour and the appearance may differ depending on the product, and the specifications are subject to change without prior notice to improve the performance. Recommended hours of use per day for the PM32F-BC models is less than 16 hours. If the product is used for longer than 16 hours a day, the warranty may be void. This product is a digital touch signage product. Because a touch sensor has been applied, wave patterns (moire phenomenon) may occur depending on the types of content being played. (For example, if dot patterns are on the content being played.) 2 Table of contents Table of contents 01.Safety Source selection Safety precautions 5 Electricity and safety 5 37 Installation6 03.PC software (Multiple Display Control) Operation7 Installation/uninstallation Storage8 Installation38 Cleaning9 Uninstallation38 Precautions when handling the panel Connection 39 Using the RS-232C cable 39 Using the ethernet cable 39 9 02.Device setup Installation 10 What’s Included 10 38 04.Home screen Parts11 Player 41 Reverse side 12 Viewing content 41 Connecting the touch overlay 14 When content is running 42 Anti-theft lock 15 File formats compatible with Player 42 Remote control 16 Schedule 47 Guided installation 18 URL Launcher 47 External connection 21 URL Launcher Setting 47 Checkpoints21 Clone Product 47 Cable Connection 21 When a duplicate file is not found on the external Control Codes 23 storage device PC connection 32 When a duplicate file is found on the external storage AV connection 35 device48 LAN connection 37 47 ID Settings 48 Device ID 48 Device ID Auto Set 48 PC Connection Cable 48 Video Wall 49 Video Wall 49 Network Status 49 Picture Mode 50 On/Off Timer 50 On Timer 50 Off Timer 51 Holiday Management 51 Ticker 51 Approving a connected device from the server 52 05.Menu Screen adjustment 54 OnScreen display adjustment 58 Sound adjustment 60 Network 61 Network Settings (Wired) 63 Network Setting (Wireless) 65 WPS(PBC)66 System 67 Anynet+ (HDMI-CEC) 72 3 Table of contents Support 74 06.Troubleshooting Before you contact us 75 Diagnosis75 Screen Resolution 75 Checkpoints76 Frequently asked questions 81 07.Appendix Specifications 82 General82 Standard signal mode table 84 Responsibility for the pay service (Cost to Customers) 86 Not a product defect 86 A product damage caused by customer’s fault 86 Others86 Optimum picture quality and afterimage burn-in prevention 87 Optimum picture quality 87 Prevention of afterimage burn-in 87 Preventing afterimage burn-in 88 License 89 4 About this manual About this manual Copyright The contents of this manual are subject to change without notice to improve quality. © 2015 Samsung Electronics Samsung Electronics owns the copyright for this manual. Use or reproduction of this manual in parts or entirety without the authorization of Samsung Electronics is prohibited. Microsoft, Windows are registered trademarks of Microsoft Corporation. VESA, DPM and DDC are registered trademarks of the Video Electronics Standards Association. Ownership of all other trademarks is attributed to their due owner. • An administration fee may be charged if either a an engineer is called out at your request and there is no defect in the product (i.e. where you have failed to read this user manual). b you bring the unit to a repair centre and there is no defect in the product (i.e. where you have failed to read this user manual). • The amount of such administration charge will be advised to you before any work or home visit is carried out. Symbols WARNING A serious or fatal injury may result if instructions are not followed. CAUTION Injury or damage to property may result if instructions are not followed. Note Instructions marked by this symbol must be followed. 5 Chapter 1. Safety Safety Safety precautions Clean any dust around the pins of the power plug or the power socket with a dry cloth. CAUTION CAUTION RISK OF ELECTRIC SHOCK! DO NOT OPEN THE PRODUCT. Do not disconnect the power cord while the product is being used. TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE COVER. (OR BACK) • The product may become damaged by an electric shock. THERE ARE NO USER SERVICEABLE PARTS INSIDE. REFER ALL SERVICING TO QUALIFIED PERSONNEL. Electricity and safety WARNING • A fire may result. Only use the power cord provided with your product by Samsung. Do not use the power cord with other products. • A fire or electric shock may result. Keep the power socket where the power cord is connected unobstructed. Do not use multiple products with a single power socket. • The power cord must be disconnected to cut off power to the product when an issue occurs. • Note that the product is not completely powered down by using only the power button on the remote. • Overheated power sockets may cause a fire. Hold the plug when disconnecting the power cord from the power socket. Do not touch the power plug with wet hands. Otherwise, an electric shock may result. • An electric shock or fire may result. Do not use a damaged power cord or plug, or a loose power socket. • An electric shock or fire may result. Insert the power plug all the way in so it is not loose. • An unsecure connection may cause a fire. Connect the power plug to a grounded power socket (type 1 insulated devices only). • An electric shock or injury may result. Do not bend or pull the power cord with force. Be careful not to leave the power cord under a heavy object. • Damage to the cord may result in a fire or electric shock. Do not place the power cord or product near heat sources. • A fire or electric shock may result. 6 Chapter 1. Safety Installation WARNING Do not place candles, insect repellants or cigarettes on top of the product. Do not install the product near heat sources. • A fire may result. Have a technician install the wall-mount hanger. • Installation by an unqualified person can result in an injury. • Only use approved cabinets. Do not install the product in poorly ventilated spaces such as a bookcase or closet. • An increased internal temperature may cause a fire. Install the product at least 10 cm away from the wall to allow ventilation. • An increased internal temperature may cause a fire. Keep the plastic packaging out of the reach of children. • Children may suffocate. Do not install the product on an unstable or vibrating surface (insecure shelf, sloped surface, etc.) • The product may fall and become damaged and/or cause an injury. • Using the product in an area with excess vibration may damage the product or cause a fire. Do not install the product in a vehicle or a place exposed to dust, moisture (water drips, etc.), oil, or smoke. • A fire or electric shock may result. Do not expose the product to direct sunlight, heat, or a hot object such as a stove. • The product lifespan may be reduced or a fire may result. Do not install the product within the reach of young children. • The product may fall and injure children. • As the front is heavy, install the product on a flat and stable surface. Edible oil, such as soybean oil, can damage or deform the product. Do not install the product in a kitchen or near a kitchen counter. CAUTION Do not drop the product while moving. • Product failure or personal injury may result. Do not set down the product on its front. • The screen may become damaged. When installing the product on a cabinet or shelf, make sure that the bottom edge of the front of the product is not protruding. • The product may fall and become damaged and/or cause an injury. • Install the product only on cabinets or shelves of the right size. Set down the product gently. • Product failure or personal injury may result. Installing the product in an unusual place (a place exposed to a lot of fine dust, chemical substances, extreme temperatures or a significant presence of moisture, or a place where the product will operate continuously for an extended period of time) may seriously affect its performance. • Be sure to consult Samsung Customer Service Centre if you want to install the product at such a place. 7 Chapter 1. Safety Operation • Product failure, an electric shock or fire may result from a damaged cable. WARNING If a gas leakage is found, do not touch the product or power plug. Also, ventilate the area immediately. There is a high voltage inside the product. Never disassemble, repair or modify the product yourself. • Sparks can cause an explosion or fire. • A fire or electric shock may result. • Contact Samsung Customer Service Centre for repairs. Do not lift or move the product by pulling the power cord or any cable. Before moving the product, turn off the power switch and disconnect the power cable and all other connected cables. Do not use or keep combustible spray or an inflammable substance near the product. • Damage to the cord may result in a fire or electric shock. If the product generates abnormal sounds, a burning smell or smoke, disconnect the power cord immediately and contact Samsung Customer Service Centre. • An electric shock or fire may result. Do not let children hang from the product or climb on top of it. • Children may become injured or seriously harmed. If the product is dropped or the outer case is damaged, turn off the power switch and disconnect the power cord. Then contact Samsung Customer Service Centre. • Continued use can result in a fire or electric shock. Do not leave heavy objects or items that children like (toys, sweets, etc.) on top of the product. • The product or heavy objects may fall as children try to reach for the toys or sweets resulting in a serious injury. During a lightning or thunderstorm, power off the product and remove the power cable. • A fire or electric shock may result. Do not drop objects on the product or apply impact. • A fire or electric shock may result. Do not move the product by pulling the power cord or any cable. • Product failure, an electric shock or fire may result from a damaged cable. • An explosion or fire may result. Ensure the vents are not blocked by tablecloths or curtains. • An increased internal temperature may cause a fire. Do not insert metallic objects (chopsticks, coins, hairpins, etc) or objects that burn easily (paper, matches, etc) into the product (via the vent or input/output ports, etc). • Be sure to power off the product and disconnect the power cord when water or other foreign substances have entered the product. Then contact Samsung Customer Service Centre. • Product failure, an electric shock or fire may result. Do not place objects containing liquid (vases, pots, bottles, etc) or metallic objects on top of the product. • Be sure to power off the product and disconnect the power cord when water or other foreign substances have entered the product. Then contact Samsung Customer Service Centre. • Product failure, an electric shock or fire may result. CAUTION Leaving the screen fixed on a stationary image for an extended period of time may cause afterimage burn-in or defective pixels. • Activate power saving mode or a moving-picture screen saver if you will not be using the product for an extended period of time. 8 Chapter 1. Safety Disconnect the power cord from the power socket if you do not plan on using the product for an extended period of time (vacation, etc). • Dust accumulation combined with heat can cause a fire, electric shock or electric leakage. Be careful that children do not place the battery in their mouths when removed from the remote control. Place the battery in a location that children or infants cannot reach. • If children have had the battery in their mouths, consult your doctor immediately. Use the product at the recommended resolution and frequency. When replacing the battery, insert it with the right polarity (+, -). • Your eyesight may deteriorate. • Otherwise, the battery may become damaged or it may cause fire, personal injury or damage due to leakage of the internal liquid. Do not hold the product upside-down or move it by holding the stand. • The product may fall and become damaged or cause an injury. Looking at the screen too close for an extended period of time can deteriorate your eyesight. Do not use humidifiers or stoves around the product. • A fire or electric shock may result. Rest your eyes for more than 5 minutes for every 1 hour of product use. • Eye fatigue will be relieved. Do not touch the screen when the product has been turned on for an extended period of time as it will become hot. Store small accessories out of the reach of children. Exercise caution when adjusting the product angle or stand height. • Your hand or finger may get stuck and injured. • Tilting the product at an excessive angle may cause the product to fall and an injury may result. Do not place heavy objects on the product. • Product failure or personal injury may result. When using headphones or earphones, do not turn the volume too high. • Having the sound too loud may damage your hearing. Use only the specified standardized batteries, and do not use a new battery and a used battery at the same time. • Otherwise, the batteries may be damaged or cause fire, personal injury or damage due to a leakage of the internal liquid. The batteries (and rechargeable batteries) are not ordinary refuse and must be returned for recycling purposes. The customer is responsible for returning the used or rechargeable batteries for recycling. • The customer can return used or rechargeable batteries to a nearby public recycling centre or to a store selling the same type of the battery or rechargeable battery. Storage Due to the characteristics of high-glossy products, using a UV humidifier nearby may create white-colored stains on the product. Contact Customer Service Centre if the inside of the product needs cleaning (service fee will be charged). Chapter 1. Safety Cleaning Exercise care when cleaning as the panel and exterior are easily scratched. Take the following steps when cleaning. 1 Power off the product and computer. 2 Disconnect the power cord from the product. 3 4 5 6 ‒‒ Hold the power cable by the plug and do not touch the cable with wet hands. Otherwise, an electric shock may result. Wipe the product with a clean, soft and dry cloth. ‒‒ Do not use detergents that contain alcohol, solvent or surface-active agents. ‒‒ Do not spray water or detergent directly on the product. Wet a soft and dry cloth in water and wring thoroughly to clean the exterior of the product. Connect the power cord to the product when cleaning is finished. Power on the product and computer. Precautions when handling the panel Do not stand the product upright on the floor. The panel is fragile and can get damaged. Lay the product down to handle it (the packaging can be used). Ensure you use the handles on the back when moving the product. Do not hold or grasp any area of the product within 15 mm from the front. 9 10 Chapter 2. Device setup Device setup Installation What’s Included Components may differ in different locations. Contact the vendor where you purchased the product if any components are missing. The appearance of the components may differ from the images shown. A stand is not provided with the product. To install a stand, you can purchase one separately. The RS232C adapter can be used to connect to another monitor using the D-SUB (9-pin) type RS232C cable. Use the provided Ring-type holder (HOLDER-WALL RING, BN61-14912A) to install the PM32F-BC model on the wall. - + - • • • • • + Quick Setup Guide Warranty card (Not available in some locations) Regulatory guide Power cord Batteries (Not available in some locations) USB Cable Remote control RS232C(IN) adapter Screw (M3L8, 1 piece) Ring-type holder (4 pieces) (PM32F-BC model only) USB cover 11 Chapter 2. Device setup Parts Remote sensor and spacer logo (optional) The colour and shape of parts may differ from what is shown. Power 2m Panel key Speaker Panel key 50° Remote sensor Remote sensor Press a button on the remote control pointing at the remote sensor on the product to perform the corresponding function. Power on Press and hold for three seconds. Power off Press the panel key. A popup menu appears. • Using other display devices in the same space as the remote control of this product can cause the other display devices to be inadvertently controlled. Make sure Power Off is selected and then, press and hold the panel key until the display turns off. Use the remote control within 2 m from the sensor on the product at an angle of 50° from the left and right. Press the panel key. A popup menu appears. The product’s screen also works as a remote sensor. When pointing the remote control at the screen, make sure: Select source Press the panel key again to select Source. Then, press and hold the panel key to cycle through the desired source. • To use the panel key, make sure the sliding panel key is not protruding from the bottom of the product. • the remote control is pointing towards the center of the screen. • to use the remote control 40 cm to 70 cm away from the screen. WARNING Store used batteries out of reach of children and recycle. 12 Chapter 2. Device setup • Do not use a new and used battery together. Replace both batteries at the same time. • Remove batteries when the remote control is not to be used for an extended period of time. Reverse side The colour and shape of parts may differ from what is shown. PM55F-BC Spacer logo (optional) Do not pull on the spacer logo using force. The logo may tear or break off. USB1 (1.0A) USB2 (0.5A) TOUCH OUT SCREEN TOUCH OUT PC RS232C IN RS232C OUT AUDIO IN AUDIO OUT HDMI1 HDMI2 DVI/PC/ MAGICINFO IN DP IN DAISY CHAIN RJ45 13 Chapter 2. Device setup PM32F-BC USB1 (1.0A) USB2 (0.5A) TOUCH OUT SCREEN RS232C IN Port Description TOUCH OUT SCREEN Connect to a USB port on the product to use the touch function. TOUCH OUT PC Connect to a PC to use the touch function. USB1 (1.0A) Connect to a USB memory device. USB2 (0.5A) RS232C IN TOUCH OUT PC RS232C OUT RS232C OUT AUDIO IN AUDIO IN Receives sound from a source device via an audio cable. AUDIO OUT Connects to the audio of a source device. HDMI1 Connects to a source device using an HDMI cable. HDMI2 AUDIO OUT DVI / PC / MAGICINFO IN HDMI1 DVI IN: Connects to a source device using a DVI cable or HDMI-DVI cable. PC IN: Use the (dedicated) D-SUB - DVI cable (or D-SUB cable with D-SUB to DVI adapter) when connecting a PC. MAGICINFO IN: Use the (dedicated) DP-DVI cable when connecting a network box (sold separately). HDMI2 DVI/PC/ MAGICINFO IN Connects to MDC using an RS232C adapter. DP IN DAISY CHAIN RJ45 DP IN Connects to a source device using a DP cable. DAISY CHAIN Connects to another product using a daisy chain (DP port) cable. RJ45 Connects to MDC using a LAN cable. 14 Chapter 2. Device setup Connecting the touch overlay To use the touchscreen with a PC or network box (sold separately) The Touch function can only be used in MagicInfo S, Web Browser and other applications that support the function. You cannot use the Touch function on the menu. Connect another USB cable between TOUCH OUT PC and USB port on the PC or the network box. PM55F-BC Connect the USB cable between TOUCH OUT SCREEN and USB1 or USB2 port on the product. PM55F-BC PM32F-BC TOUCH OUT PC USB1, USB2 TOUCH OUT SCREEN PM32F-BC Chapter 2. Device setup Anti-theft lock An anti-theft lock allows you to use the product securely even in public places. The locking device shape and locking method depend on the manufacturer. Refer to the user manual provided with your anti-theft locking device for details. The following images are for reference only. Real-life situations may differ from what is shown in the images. To lock an anti-theft locking device: 1 2 3 4 Fix the cable of your anti-theft locking device to a heavy object such as a desk. Put one end of the cable through the loop on the other end. Insert the locking device into the anti-theft lock slot at the back of the product. Lock the locking device. • An anti-theft locking device can be purchased separately. Anti-theft locking devices can be purchased at electronics retailers or online. • Refer to the user manual provided with your anti-theft locking device for details. 15 16 Chapter 2. Device setup Remote control • Using other display devices in the same space as the remote control of this product can cause the other display devices to be inadvertently controlled. • A button without a description in the image below is not supported on the product. Remote control button functions may differ for different products. POWER OFF Power on the product. .QZ ABC DEF GHI JKL MNO PRS TUV WXY DEL-/-- SYMBOL 1 4 7 Adjust the volume. Change the input source. 2 5 8 0 3 6 SOURCE Number buttons Enter the password in the OSD menu. 9 CH LIST MUTE VOL Power off the product. CH Mute the sound. Unmuting the sound: Press control( + VOL - ) button. MUTE again or press the volume Use this hotkey to directly access MagicInfo. Display or hide the onscreen display menu, or return to the previous menu. MENU HOME MagicInfo Player I This hotkey is available when a network box or PIM (Plug In Module) is connected. Home launch button. 17 Chapter 2. Device setup Quickly select frequently used functions. TOOLS INFO Display information about the current input source. Move to the upper, lower, left or right menu, or adjust an option’s setting. Return to the previous menu. It sets safe lock function. If multiple products are connected through the Video Wall feature, press the SET button and enter a product ID using the number buttons. Control the product using the remote control. Cancel a value that has been set using the SET button and control all connected products using the remote control. To place batteries in the remote control RETURN EXIT PC DVI HDMI DP A B C D UNSET LOCK IR control SET Confirm a menu selection. Exit the current menu. Manually select a connected input source from PC, DVI, HDMI or DisplayPort. Used in Anynet+ mode and multimedia mode. 18 Chapter 2. Device setup Guided installation WARNING To prevent injury, this apparatus must be securely attached to the floor/wall in accordance with the installation instructions. • Ensure that an authorized installation company installs the wall mount. Otherwise, it may fall and cause personal injury. • Make sure to install the specified wall mount. • Contact Samsung Customer Service Centre for further details. When installing the product on a perpendicular wall, allow at least 40 mm of space between the product and wall surface for ventilation and ensure that the ambient temperature is kept below 35 °C. Installation on an indented wall Contact Samsung Customer Service Centre for further details. D B Ventilation D Side view Installation on a perpendicular wall A C E A B Side view A Minimum 40 mm B Ambient temperature: Under 35 °C Side view A B C D E Minimum 40 mm Minimum 70 mm Minimum 50 mm Minimum 50 mm Ambient temperature: Under 35 °C When installing the product on an indented wall, allow at least the space specified above between the product and wall for ventilation and ensure that the ambient temperature is kept below 35 °C. 19 Chapter 2. Device setup Wall mount installation Wall mount kit specifications (VESA) Preparing before installing wall mount Install your wall mount on a solid wall perpendicular to the floor. Before attaching the wall mount to surfaces other than plaster board, please contact your nearest dealer for additional information. WARNING 1 If you install the product on a slanted wall, it may fall and result in severe personal injury. A To install a wall mount from another manufacturer, use the Holder-Ring ( 1 ). Installing the wall mount • The wall mount kit (sold separately) allows you to mount the product on the wall. • For detailed information on installing the wall mount, see the instructions provided with the wall mount. • We recommend you contact a technician for assistance when installing the wall mount bracket. WARNING • Samsung Electronics is not responsible for any damage to the product or injury to yourself or others if you elect to install the wall mount on your own. B • Samsung wall mount kits contain a detailed installation manual and all parts necessary for assembly are provided. • For wall mounts that do not comply with the VESA standard screw specifications, the length of the screws may differ depending on the wall mount specifications. • Standard dimensions for wall mount kits are shown in the table below. Unit: mm Model name VESA screw hole specs (A * B) in millimeters Standard screw Quantity PM32F-BC 200.0 mm * 200.0 mm M8 4 PM55F-BC 400.0 mm * 400.0 mm Chapter 2. Device setup WARNING • Do not fasten the screws too firmly. This may damage the product or cause the product to fall, leading to personal injury. Samsung is not liable for these kinds of accidents. • Samsung is not liable for product damage or personal injury when a non-VESA or non-specified wall mount is used or the consumer fails to follow the product installation instructions. CAUTION • Always have two people mount the product on a wall. • Do not use screws that are longer than the standard length or do not comply with the VESA standard screw specifications. Screws that are too long may cause damage to the inside of the product. • Do not install your Wall Mount Kit while your product is turned on. It may result in personal injury due to electric shock. 20 21 Chapter 2. Device setup External connection Pin assignment 1 2 3 4 5 Checkpoints • Before connecting a source device, read the user manual provided with it. The number and locations of ports on source devices may differ from device to device. • Connect the sound ports correctly: left = white and right = red. • Check the types of ports at the back of the product you want to connect. The appearance may differ depending on the product. 6 7 8 9 Pin Signal WARNING 1 Detect data carrier Do not connect the power cable until all connections are completed. 2 Received data Connecting the power cable during connection may damage the product. 3 Transmitted data 4 Prepare data terminal 5 Signal ground 6 Prepare data set 7 Send request 8 Clear to send 9 Ring indicator Cable Connection RS232C Cable Interface RS232C (9 pins) Pin TxD (No.2), RxD (No.3), GND (No.5) Bit rate 9600 bps Data bits 8 bit RS232C cable Parity None • Connector: 9-Pin D-Sub to Stereo Cable Stop bit 1 bit Flow control None Maximum length 15 m (only shielded type) 6 1 3 2 1 -P2- 9 -P1- 5 22 Chapter 2. Device setup -P1- -P1- Male type -P2- -P2- Rx 3 1 Tx STEREO Tx 2 2 Rx PLUG Gnd 5 — 3 GND (3.5ø) Direct LAN cable (PC to HUB) • Connector: RJ45 HUB P1 P2 LAN Cable Pin assignment RJ45 P1 P2 RJ45 MDC 1 2 3 4 5 6 7 8 Signal P1 P2 Signal TX+ 1 1 TX+ TX- 2 2 TX- RX+ 3 3 RX+ RX- 6 6 RX- Cross LAN cable (PC to PC) Pin No Standard Colour Signal 1 White and orange TX+ 2 Orange TX- 3 White and green RX+ 4 Blue NC 5 White and blue NC 6 Green RX- Signal P1 7 White and brown NC TX+ 1 8 Brown NC TX- RJ45 P1 P2 P2 Signal 3 RX+ 2 6 RX- RX+ 3 1 TX+ RX- 6 2 TX- 23 Chapter 2. Device setup Connection Connection 3 • Ensure you connect each of the adapters to the correct RS232C IN or OUT port on the product. Connection 1 RJ45 IN RS232C OUT IN RS232C OUT IN RS232C OUT IN RS232C RS232C OUT RS232C IN OUT IN RS232C OUT IN RS232C OUT OUT Control Codes Viewing control state (Get control command) Connection 2 Header Command ID 0xAA Command type Data length Checksum 0 Controlling (Set control command) RJ45 RJ45 Header Command 0xAA Command type ID Data length Data 1 Value Checksum 24 Chapter 2. Device setup Command E.g. Power On & ID=0 Header Command 0xAA 0x11 Header Command 0xAA 0x11 ID Data length Data 1 1 "Power" Data length Data 1 1 1 Checksum No. Command type Command Value range 1 Power control 0x11 0~1 2 Volume control 0x12 0~100 3 Input source control 0x14 - 4 Screen mode control 0x18 - 5 Screen size control 0x19 0~255 6 PIP on/off control 0x3C 0~1 7 Auto adjustment control (PC and BNC only) 0x3D 0 • To control all devices connected by a serial cable simultaneously irrespective of IDs, set the ID as “0xFE” and transmit commands. Commands will be executed by each device but ACK will not respond. 8 Video wall mode control 0x5C 0~1 Power control 9 Safety Lock 0x5D 0~1 Function 10 Video Wall On 0x84 0~1 • A product can be powered on and off using a PC. 11 Video Wall User Control 0x89 - Viewing power state (Get Power ON/OFF Status) • All communications take place in hexadecimals. The checksum is calculated by adding up all values except the header. If a checksum adds up to be more than 2 digits as shown below (11+FF+01+01=112), the first digit is removed. Header Command 0xAA 0x11 ID ID Data length 12 Checksum 0 Setting power ON/Off (Set Power ON/OFF) Header Command 0xAA 0x11 ID “Power”: Power code to be set on a product. • 1: Power ON • 0: Power OFF Data length Data 1 “Power” Checksum 25 Chapter 2. Device setup Ack Ack Header Command 0xAA 0xFF ID Data length Ack / Nak r-CMD Val1 3 ‘A’ 0x11 "Power" Checksum Header Command 0xAA 0xFF ID Data length Ack / Nak r-CMD Val1 3 ‘A’ 0x12 “Volume” “Power”: Power code to be set on a product. “Volume”: Volume value code to be set on a product. (0-100) Nak Nak Header Command 0xAA 0xFF ID Data length Ack / Nak r-CMD Val1 3 ‘N’ 0x11 “ERR” Checksum Header Command 0xAA 0xFF ID Data length Ack / Nak r-CMD Val1 3 ‘N’ 0x12 “ERR” “ERR” : A code showing what error has occurred. “ERR” : A code showing what error has occurred. Volume control Input source control Function Function • The volume of a product can be adjusted using a PC. • The input source of a product can be changed using a PC. Viewing volume state (Get Volume Status) Viewing input source state (Get Input Source Status) Header Command 0xAA 0x12 ID Data length Checksum 0 Setting the volume (Set Volume) Header Command 0xAA 0x12 ID Data length Data 1 “Volume” “Volume”: Volume value code to be set on a product. (0-100) Checksum Header Command 0xAA 0x14 ID Data length 0 Checksum Checksum Checksum 26 Chapter 2. Device setup Setting the input source (Set Input Source) Header Command 0xAA 0x14 ID Ack Data length Data 1 “Input Source” Checksum Header Command 0xAA 0xFF ID Data length Ack / Nak r-CMD Val1 3 ‘A’ 0x14 “Input Source” “Input Source”: An input source code to be set on a product. “Input Source”: An input source code to be set on a product. 0x14 PC 0x18 DVI 0x0C Input source 0x08 Component 0x20 MagicInfo 0x1F DVI_video 0x30 RF(TV) Screen mode control 0x40 DTV Function 0x21 HDMI1 0x22 HDMI1_PC 0x23 HDMI2 0x24 HDMI2_PC 0x25 DisplayPort DVI_video, HDMI1_PC and HDMI2_PC cannot be used with the “Set” command. They only respond to “Get” commands. • This model does not support HDMI1, HDMI1_PC, HDMI2 and HDMI2_PC ports. • MagicInfo is only available with models that contain the MagicInfo function. • RF(TV), DTV are only available with models that include a TV. Checksum Nak Header Command 0xAA 0xFF ID Data length Ack / Nak r-CMD Val1 3 ‘N’ 0x14 “ERR” Checksum “ERR” : A code showing what error has occurred. • The screen mode of a product can be changed using a PC. • Screen mode cannot be controlled when the Video Wall function is enabled. • This control can only be used on models that include a TV. Viewing screen status (Get Screen Mode Status) Header Command 0xAA 0x18 ID Data length Checksum 0 Setting the picture size (Set Picture Size) Header Command 0xAA 0x18 ID Data length Data 1 “Screen Mode” “Screen Mode”: A code that sets the product status Checksum 27 Chapter 2. Device setup Ack 0x01 16 : 9 0x04 Zoom 0x31 Wide Zoom 0x0B 4:3 Ack Header Command 0xAA 0xFF ID Data length Ack / Nak r-CMD Val1 3 ‘A’ 0x19 “Screen Size” Checksum “Screen Size”: product screen size (range: 0 – 255, unit: inch) Header Command 0xAA 0xFF ID Data length Ack / Nak r-CMD Val1 3 ‘A’ 0x18 “Screen Mode” Checksum “Screen Mode”: A code that sets the product status Command 0xAA 0xFF ID Header Command 0xAA 0xFF ID Data length Ack / Nak r-CMD Val1 3 ‘N’ 0x18 “ERR” Checksum Screen size control 3 ‘N’ 0x19 “ERR” Checksum The PIP mode of a product can be turned on or off using a PC. Only available on models that have the PIP function. The mode cannot be controlled if Video Wall is set to On. This function is not available in MagicInfo. Header Command Viewing the screen size (Get Screen Size Status) 0xAA 0x3C 0x19 Val1 Function • The screen size of a product can be changed using a PC. 0xAA r-CMD Viewing PIP on/off state (Get the PIP ON/OFF Status) Function Command Ack / Nak PIP On/Off control • • • • “ERR” : A code showing what error has occurred. Header Data length “ERR” : A code showing what error has occurred. Nak Header Nak ID Data length 0 Checksum ID Data length 0 Checksum 28 Chapter 2. Device setup Setting PIP on/off (Set the PIP ON/OFF) Header Command 0xAA 0x3C ID Setting auto adjustment (Set Auto Adjustment) Data length Data 1 “PIP” Checksum “PIP”: A code used to turn the PIP mode of a product on or off • 1: PIP ON • 0: PIP OFF Command 0xAA 0xFF ID Data length Ack / Nak r-CMD Val1 3 ‘A’ 0x3C “PIP” Checksum 0xAA 0xFF ID 0x3D Data length Data Checksum 1 “Auto Adjustment” Header Command 0xAA 0xFF ID Data length Ack / Nak r-CMD Val1 Checksum 3 ‘A’ 0x3D “Auto Adjustment” Nak Nak Command 0xAA ID Ack “PIP”: A code used to turn the PIP mode of a product on or off Header Command “Auto Adjustment”: 0x00 (at all times) Ack Header Header Data length Ack / Nak r-CMD Val1 3 ‘N’ 0x3C “ERR” “ERR” : A code showing what error has occurred. Auto adjustment control (PC and BNC only) Function Header Command 0xAA 0xFF ID Checksum Data length Ack / Nak r-CMD Val1 3 ‘N’ 0x3D “ERR” Checksum “ERR” : A code showing what error has occurred. Video Wall Mode Control Function • Automatically adjust the PC system screen using a PC. • Video Wall mode can be activated on a product using a PC. • This control is only available on a product whose Video Wall is enabled. Viewing auto adjustment state (Get Auto Adjustment Status) Viewing video wall mode (Get Video Wall Mode) • None Header Command 0xAA 0x5C ID Data length 0 Checksum 29 Chapter 2. Device setup Safety Lock Setting the video wall (Set Video Wall Mode) Header Command 0xAA 0x5C ID Data length Data Checksum 1 “Video Wall Mode” 0xAA 0xFF ID Data length Ack / Nak r-CMD Val1 3 ‘A’ 0x5C “Video Wall Mode” Header Command 0xAA 0x5D ID Data length Checksum 0 Enabling or disabling safety lock (Set Safety Lock Enable / Disable) Ack Command • PC can be used to turn the Safety Lock function on or off on a product. • This control is available regardless of whether or not the power is turned on. Viewing the safety lock state (Get Safety Lock Status) “Video Wall Mode”: A code used to activate Video Wall mode on a product • 1: Full • 0: Natural Header Function Checksum Header Command 0xAA 0x5D ID Data length Data Checksum 1 “Safety Lock” “Safety Lock”: Safety lock code to be set on a product • 1: ON • 0: OFF “Video Wall Mode”: A code used to activate Video Wall mode on a product Nak Ack Header Command 0xAA 0xFF ID Data length Ack / Nak r-CMD Val1 3 ‘N’ 0x5C “ERR” “ERR” : A code showing what error has occurred. Checksum Header Command 0xAA 0xFF ID Data length Ack / Nak r-CMD Val1 3 ‘A’ 0x5D “Safety Lock” Checksum “Safety Lock”: Safety lock code to be set on a product Nak Header Command 0xAA 0xFF ID Data length Ack / Nak r-CMD Val1 3 ‘N’ 0x5D “ERR” “ERR” : A code showing what error has occurred. Checksum 30 Chapter 2. Device setup Video Wall On Video Wall User Control Function Function • Turn Video Wall on or off on the product from your computer. • Turn the Video Wall function on or off on the product from your computer. Get Video Wall On/Off Status Get Video Wall Status Header Command 0xAA 0x84 ID Data length Checksum 0 Set Video Wall On/Off Header Command 0xAA 0x84 Command 0xAA 0x89 ID Data length Data Checksum 1 V.Wall_On Data length Checksum 0 Header Command 0xAA 0x89 Data length Ack / Nak r-CMD 3 ‘A’ 0x84 Data length Val1 Val2 Checksum 2 Wall_Div Wall_SNo 10x10 Video Wall Model 1 Off ID ID Wall_Div: Video Wall Divider code assigned to the product Ack Command ID Set Video Wall V.Wall_On: Video Wall code to be assigned to the product • 1: Video Wall ON • 0: Video Wall OFF Header Header Val1 Checksum 2 3 4 5 6 7 8 9 10 11 12 13 14 15 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 1 0x11 0x12 2 0x21 0x22 0x23 0x24 0x25 0x26 3 0x31 0x32 0x33 0x34 0x35 0x36 0x37 0x38 0x39 0x3A 0x3B 0x3C 0x3D 0x3E 0x3F V.Wall_On : Same as above 4 0x41 0x42 0x43 0x44 0x45 0x46 0x47 0x48 0x49 0x4A 0x4B 0x4C 0x4D 0x4E 0x4F Nak 5 0x51 0x52 0x53 0x54 0x55 0x56 0x57 0x58 0x59 0x5A 0x5B 0x5C 0x5D 0x5E 0x5F 6 0x61 0x62 0x63 0x64 0x65 0x66 0x67 0x68 0x69 0x6A 0x6B 0x6C 0x6D 0x6E 0x6F 7 0x71 0x72 8 0x81 0x82 0x83 0x84 0x85 0x86 0x87 0x88 0x89 0x8A 0x8B 0x8C N/A N/A N/A 9 0x91 N/A N/A N/A N/A 10 0xA1 0xA2 0xA3 0xA4 0xA5 0xA6 0xA7 0xA8 0xA9 0xAA N/A N/A N/A N/A N/A 11 0xB1 0xB2 0xB3 0xB4 0xB5 0xB6 0xB7 0xB8 0xB9 N/A N/A N/A N/A N/A 0xAA 0xFF Header Command 0xAA 0xFF ID V.Wall_On Data length Ack / Nak r-CMD Val1 3 ‘N’ 0x84 “ERR” “ERR” : A code showing what error has occurred. Checksum 0x13 0x73 0x14 0x74 0x15 0x75 0x16 0x76 0x17 0x18 0x19 0x1A 0x1B 0x1C 0x1D 0x1E 0x1F 0x27 0x28 0x29 0x2A 0x2B 0x2C 0x2D 0x2E 0x2F 0x77 0x78 0x79 0x7A 0x7B 0x7C 0x7D 0x7E 0x92 0x93 0x94 0x95 0x96 0x97 0x98 0x99 0x9A 0x9B N/A N/A 31 Chapter 2. Device setup 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 12 0xC1 0xC2 0xC3 0xC4 0xC5 0xC6 0xC7 0xC8 N/A N/A N/A N/A N/A N/A N/A 13 0xD1 0xD2 0xD3 0xD4 0xD5 0xD6 0xD7 N/A N/A N/A N/A N/A N/A N/A N/A 14 0xE1 0xE2 0xE3 0xE4 0xE5 0xE6 0xE7 N/A N/A N/A N/A N/A N/A N/A N/A 15 0xF1 N/A N/A N/A N/A N/A N/A N/A N/A 0xF2 0xF3 0xF4 0xF5 0xF6 N/A • Wall_SNo: Product Number code assigned to the product 10x10 Video Wall Model : (1 ~ 100) Set Number Data 1 0x01 2 0x02 ... ... 99 0x63 100 0x64 Ack Header Command 0xAA 0xFF ID Data length Ack / Nak r-CMD Val1 Val2 3 ‘A’ 0x89 Wall_ Div Wall_ SNo Checksum Nak Header Command 0xAA 0xFF ID Data length Ack / Nak r-CMD Val1 3 ‘N’ 0x89 “ERR” “ERR” : A code showing what error has occurred. Checksum 32 Chapter 2. Device setup PC connection You can use the DVI port on the product as an HDMI port by using a DVI-HDMI adapter. • Do not connect the power cable before connecting all other cables. Ensure you connect a source device first before connecting the power cable. • A PC can be connected to the product in a variety of ways. Select a connection method suitable for your PC. • Connecting parts may differ in different products. Connection using a DVI cable (Digital type) DVI / PC / MAGICINFO IN HDMI The appearance may differ depending on the product. Connection using a D-SUB cable (Analog type) The appearance may differ depending on the product. DVI / PC / MAGICINFO IN DVI / PC / MAGICINFO IN AUDIO IN AUDIO IN 33 Chapter 2. Device setup You can use the DVI port on the product as a D-SUB port by using a D-SUB-DVI adapter. DVI / PC / MAGICINFO IN Connection using an HDMI-DVI cable The appearance may differ depending on the product. After connecting a computer to the product with an HDMI-DVI cable, make sure to configure the settings as shown below to enable the video and audio from the computer. • Sound → set HDMI Sound to PC(DVI) • Picture → set each screen mode to Text under Picture Mode • System → General → set HDMI Hot Plug to Off HDMI1, HDMI2 AUDIO IN 34 Chapter 2. Device setup Connection using an HDMI cable The appearance may differ depending on the product. HDMI1, HDMI2 Connection using an DP cable The appearance may differ depending on the product. DP IN Precautions for using DP • To increase the standby power capacity, the product stops DP communication when it is turned off or in power saving mode. If the product in dual monitor mode is turned off or goes into power saving mode, monitor setting changes may not be updated. As a result, screen output may not be displayed properly. In the occurrence of this issue, set Max. Power Saving to Off before using the product. • Some graphics cards that are not compliant with the DP standard may prevent the Windows Booting/Bios screen from being displayed when the product is in power saving mode. If this is the case, make sure to turn on the product first before turning on your PC. • The DisplayPort interface (DP IN) on the product and the provided DP cable are designed based on the VESA standards. Using a DP cable that is not VESA compliant may cause the product to function improperly. Samsung Electronics shall not be held responsible for any issues from using a cable that is not VESA compliant. Make sure to use a DP cable that is VESA compliant. 35 Chapter 2. Device setup AV connection • Do not connect the power cable before connecting all other cables. Ensure you connect a source device first before connecting the power cable. • You can connect a video device to the product using a cable. ‒‒ Connecting parts may differ in different products. ‒‒ Press the SOURCE button on the remote control to change the source. Connection using an HDMI-DVI cable • Supported resolutions include 1080p (50/60 Hz), 720p (50/60 Hz), 480p, and 576p. HDMI1, HDMI2 The appearance may differ depending on the product. AUDIO IN DVI / PC / MAGICINFO IN HDMI • Audio will not be enabled if the product is connected to a video device using an HDMI-DVI cable. To resolve this, additionally connect an audio cable to the audio ports on the product and video device. • After connecting a video device to the product with an HDMI-DVI cable, make sure to configure the settings as shown below to enable the video and audio from the video device. ‒‒ Sound → set HDMI Sound to AV(HDMI) ‒‒ Picture → set each screen mode to Videos/Images under Picture Mode ‒‒ System → General → set HDMI Hot Plug to On 36 Chapter 2. Device setup Connection using an HDMI cable (up to 1080p) The appearance may differ depending on the product. • For better picture and audio quality, connect to a digital device using an HDMI cable. • An HDMI cable supports digital video and audio signals, and does not require an audio cable. ‒‒ To connect the product to a digital device that does not support HDMI output, use an HDMI-DVI and audio cables. • The picture may not display normally (if at all) or the audio may not work if an external device that uses an older version of HDMI mode is connected to the product. If such a problem occurs, ask the manufacturer of the external device about the HDMI version and, if out of date, request an upgrade. • Be sure to use an HDMI cable with a thickness of 14 mm or less. • Be sure to purchase a certified HDMI cable. Otherwise, the picture may not display or a connection error may occur. • A basic high-speed HDMI cable or one with ethernet is recommended. This product does not support the ethernet function via HDMI. HDMI1, HDMI2 Audio system connection • The appearance may differ depending on the product. • Connecting parts may differ in different products. AUDIO OUT 37 Chapter 2. Device setup LAN connection • The appearance may differ depending on the product. • Connecting parts may differ in different products. Use Cat7(*STP Type) cable for the connection. • *Shielded Twist Pair. Edit SOURCE → Source → → Edit → Edit the name and device type of a connected external device. • The list can include the following source devices. Source devices on the list differ depending on the selected source. HDMI1 / HDMI2 / DisplayPort / DVI / Cable Box / Game Console / PC / Blu-ray player • You cannot edit the following sources. MagicInfo S / URL Launcher / Web Browser / Screen Mirroring / MagicInfo / PC Information RJ45 INFO You can see detailed information about the selected external device. Source selection Source SOURCE → Source Source allows you to select a variety of sources and change source device names. You can display the screen of a source device connected to the product. Select a source from source list to display the screen of the selected source. • The input source can also be changed by using the SOURCE button on the remote control. • The screen may not display correctly if an incorrect source is selected for the source device you want to convert to. 38 Chapter 3. PC software (Multiple Display Control) PC software (Multiple Display Control) Multiple display control “MDC” is an application that allows you to easily control multiple display devices simultaneously using a PC. For details on how to use the MDC programme, refer to Help after installing the programme. The MDC programme is available on the website. Installation/uninstallation Installation • MDC installation can be affected by the graphics card, mother board and network conditions. 1 Click the MDC Unified installation programme. 2 Select a language for installation. Next, click “OK”. 3 When the “Welcome to the InstallShield Wizard for MDC_Unified” screen appears, click “Next”. 4 In the “License Agreement” window displayed, select “I accept the terms in the license agreement” and click “Next”. 5 In the displayed “Customer Information” window, fill out all the information fields and click “Next”. 6 In the displayed “Destination Folder” window, select the directory path you want to install the programme in and click “Next”. ‒‒ If the directory path is not specified, the programme will be installed in the default directory path. 7 In the displayed “Ready to Install the Program” window, check the directory path to install the programme in and click “Install”. 8 Installation progress will be displayed. 9 Click “Finish” in the displayed “InstallShield Wizard Complete” window. ‒‒ Select “Launch MDC Unified” and click “Finish” to run the MDC programme immediately. 10The MDC Unified shortcut icon will be created on the desktop after installation. ‒‒ The MDC execution icon may not be displayed depending on the PC system or product specifications. ‒‒ Press F5 if the execution icon is not displayed. Uninstallation 1 2 3 4 Go to Control Panel. Under Programs, click Uninstall a program. Select MDC Unified from the list. Click Uninstall/Change. Path and name of the menu may differ depending on the operating system. 39 Chapter 3. PC software (Multiple Display Control) Connection Using the ethernet cable Enter the IP for the primary display device and connect the device to the PC. Display devices can be connected to each other using a LAN cable. Using the RS-232C cable Connection using a direct LAN cable The appearance may differ depending on the product. An RS-232C serial cable must be connected to the serial ports on the PC and monitor. The appearance may differ depending on the product. Multiple products can be connected using the RJ45 port on the product and the LAN ports on the HUB. RS232C IN Monitor 1 RS232C IN RS232C OUT RS232C OUT RS232C IN Computer Monitor 2 RJ45 HUB Monitor 1 Computer Monitor 2 40 Chapter 3. PC software (Multiple Display Control) Connection using a cross LAN cable The appearance may differ depending on the product. Multiple products can be connected using the RS232C IN / OUT port on the product. RS232C IN Monitor 1 RS232C OUT RJ45 RS232C OUT RS232C IN Monitor 2 Computer 41 Chapter 4. Home screen Home screen No. Description 2 Play content, templates and schedules configured on the server. • You can view whether the server is connected (approval) in the Player screen. To view whether the server is connected when a Network Channel is running, press INFO on the remote. 1 Select Network Channel from the Player screen. The No Channel message appears if no channel has been registered in Network Channel. 2 Network Channel will run. 3 Play content stored on the server. 4 Play a template stored in the internal memory. 5 Select a content type as criterion to search for a desired content list. 6 Set different options for Player. Player HOME → Player → Play a range of content such as channels with schedules assigned, templates or files. • To use the Player feature, set Play via to MagicInfo in System. • The displayed image may differ depending on the model. Player Internal Memory Used 199.33 MB 1 Filter By: All 5 No Channel. 2 Network Channel 3 Network File 4 My Templates No. Description 1 Select between internal or external memory. 6 Available 4.26 GB(95%) Options Viewing content 1 Select either internal or external memory. The files saved in the selected memory appear. 2 Select the desired file. The content appears on the screen. (For more information on compatible file formats, see the “File formats compatible with Player” section.) 42 Chapter 4. Home screen When content is running Menu Description Control buttons on the remote Background Music You can use buttons on your remote control to play, pause, or skip between content on the playlist. Set the background music to be played when content is running. Reset Reset the background music. Button Function Pause Pause the background music. TOOLS Brings up the menu bar. Prev Play the previous background music on the list. INFO Displays the information of the content. Next Play the next background music on the list. Goes to next file or page. Goes to previous file or page. / / Plays or pauses slide show or video content. Stops displaying content and goes to the Player screen. Rewinds the video content. Fast forwards the video content. Available menu Press the settings. TOOLS button on the remote control during content playback to configure Reset, Pause, Prev, Next only appear when the background music is set. File formats compatible with Player • Supported file systems include FAT32 and NTFS. • A file with a vertical and horizontal resolution larger than the maximum resolution cannot be played. • Check the vertical and horizontal resolution of the file. • Check the supported video and audio Codec types and Versions. • Check the supported file versions. ‒‒ PowerPoint version up to 97 – 2007 is supported • Only the last USB device that was connected is recognized. Network Schedule Multiframe Menu Description Playlist View a list of content items currently playing. Picture Mode Customises the screen settings for the content currently playing. Sound Mode Customises the audio settings for the content currently playing. • A maximum of two video files (Video) can be played simultaneously. • In portrait playback mode, only one video file can be played at a time. • For Office files (PPT and Word files) and PDF files, only one file type is supported at a time. • LFD(.lfd) files are not supported. Repeat Set the repeat mode. Sound output restrictions Playback restrictions • More than one sound output cannot be used. Chapter 4. Home screen • Playback priority: network BGM > local BGM > video file in the main frame selected by the user ‒‒ Network BGM: Settings can be configured in step 1 when creating a server schedule. ‒‒ Local BGM: BGM settings can be configured using the tools displayed after the TOOLS button is pressed during Player playback. ‒‒ User-selected main frame: Main frame settings can be configured in step 2 when creating a server schedule. Template files and LFD(.lfd) files Restrictions • Ensure a distributed folder (content / schedules) exists in Internal / USB memory. Playback restrictions • A maximum of two video (Video) files can be played. • For Office files (PPT and Word files) and PDF files, only one file type is supported at a time. • Multiple videos (Video) cannot be played on a single display of a video wall simultaneously. Sound output restrictions • More than one sound output cannot be used. • Playback priority: network BGM > local BGM > video file in the main frame selected by the user 43 44 Chapter 4. Home screen Contents File extension Container Video Codec Resolution Frame rate (fps) Bit rate (Mbps) Audio Codec *.avi *.mkv *.asf *.wmv *.mp4 *.mov *.3gp *.vro *.mpg *.mpeg *.ts *.tp *.trp *.mov *.flv *.vob *.svi *.m2ts *.mts *.divx AVI H.264 BP/MP/HP 4096x2160 4096X2160: 24 40 AC3 MKV ASF 3840X2160: 30 LPCM 60 MP4 HEVC (H.265 - Main, Main10, Main4:2:2 10) 3GP Motion JPEG 30 80 60 20 MOV FLV VRO VOB PS TS SVAF MVC 80 ADPCM(IMA, MS) AAC 1920x1080 DivX 3.11 / DivX 4 / DivX 5 / DivX 6 HE-AAC WMA DD+ MPEG(MP3) DTS (Core , LBR) MPEG4 SP/ASP G.711(A-Law, μ-Law) Window Media Video v9 (VC1) MPEG2 MPEG1 Microsoft MPEG-4 v1, v2, v3 30 20 Window Media Video v7(WMV1), v8(WMV2) H 263 Sorrenson VP6 *.webm WebM VP8 1920x1080 90 20 VP9 4096x2160 4096X2160: 24 20 Vorbis 3840X2160: 30 *.rmvb RMVB RV8/9/10 (RV30/40) 1920x1080 60 20 RealAudio 6 45 Chapter 4. Home screen Video Audio • 3D video is not supported. • Content with a resolution larger than the resolution specified in the table above is not supported. • Video content with a Bit rate or Frame rate larger than the rate specified in the table above can cause choppy video during playback. • Video content will not play, or not play correctly, if there is an error in the content or the container. • Some USB/digital camera devices may not be compatible with the player. • Supports up to H.264, Level 4.1 • H.264 FMO / ASO / RS, VC1 SP / MP / AP L4 and AVCHD are not supported. • For all Video codecs except MVC, VP8, VP6: ‒‒ Below 1280 x 720: 60 frame max ‒‒ Above 1280 x 720: 30 frame max • GMC 2 or higher is not supported. • Supports only BD MVC Spec. • Only one video file can play at a time if video files on the monitor use incompatible • Audio content with a Bit rate or Frame rate larger than the rate specified in the table above can cause choppy audio during playback. • Audio content will not play, or not play correctly, if there is an error in the content or the container. • Some USB/digital camera devices may not be compatible with the player. • Supports up to WMA 10 Pro 5.1 channel. WMA lossless audio is not supported. • QCELP, AMR NB/WB are not supported. codecs or the resolution is 1080 x 1920. • When a single video file is playing, Seamless mode is not supported under the following conditions: ‒‒ Incompatible codec (MVC, VP3, MJPEG) ←→ Incompatible codec ‒‒ Incompatible codec Compatible codec ‒‒ The resolution is different from that of the monitor ‒‒ The frequency is different from that of the monitor Image • Compatible image file format : JPEG, PNG, BMP ‒‒ 32-bit, 24-bit and 8-bit BMP files are supported. • Supported maximum resolution : 4096 x 4096 • Supported maximum file size: 20MB • Supported image effects : 9 effects (Fade1, Fade2, Blind, Spiral, Checker, Linear, Stairs, Wipe, Random) Power Point • Compatible document file formats ‒‒ Extension : ppt, pptx ‒‒ Version : Office 97 ~ Office 2007 46 Chapter 4. Home screen • Functions not supported ‒‒ Animation effect ‒‒ 3D shapes (which will be displayed in 2D) ‒‒ Header and footer (some subitems are not supported) ‒‒ Word Art ‒‒ Align ∙∙ A group alignment error may occur. ‒‒ Office 2007 ∙∙ SmartArt is not fully supported. 97 out of 115 subitems are supported. ‒‒ Object insertion ‒‒ Half-width characters ‒‒ Letter spacing ‒‒ Charts ‒‒ Vertical text ∙∙ Some subitems are not supported ‒‒ Slide notes and handout PDF • Compatible document file formats ‒‒ Extension : pdf • Functions not supported ‒‒ Content less than 1 pixel not supported because of performance degradation issue. ‒‒ Masked Image, Tiled Image content not supported. ‒‒ Content with Rotated Text, not supported. ‒‒ 3D Shadow Effects not supported. ‒‒ Some characters not supported (Special characters may be corrupted) WORD • Compatible document file formats ‒‒ Extension : .doc, .docx ‒‒ Version : Office 97 ~ Office 2007 • Functions not supported ‒‒ Page background effect ‒‒ Some paragraph styles ‒‒ Word Art ‒‒ Align ∙∙ A group alignment error may occur ‒‒ 3D shapes (which will be displayed in 2D) ‒‒ Office 2007 ∙∙ SmartArt is not fully supported. 97 out of 115 subitems are supported. ‒‒ Charts ‒‒ Half-width characters ‒‒ Letter spacing ‒‒ Vertical text ∙∙ Some subitems are not supported ‒‒ Slide notes and handout Template files • Creation/editing/playback are only available in Template. LFD • Supported in Network Channel and Local Channel • Compatible document file formats ‒‒ Extension : .lfd 47 Chapter 4. Home screen Schedule HOME URL Launcher → Schedule → HOME You can check the content’s playback schedule on the server, imported from an external storage, or on a mobile device. Schedule Connected 1 Network Sun The displayed image may differ depending on the model. For details on how to use the URL Launcher feature, contact the dealer the product was purchased from. • To use the URL Launcher feature, set Play via to URL Launcher in System. Mon Tue Wed Thu Fri Sat URL Launcher Setting AM 2 HOME Information 3 All Day PM All Day All Day All Day All Day Location: Internal Memory Date: 06-07-2016 ~ 12-31-2999 Repeat: Daily Time: All Day AM No. Description 1 Select between server and external memory. 2 View weekly schedule of content playback. Select to view detailed information of each event. 3 → URL Launcher → View a thumbnail image and brief information of the content. → URL Launcher Setting → URL Launcher Setting allows you to install/uninstall web apps, configure Timeout Setting, and set Developer Mode. • • • • • Install Web App: Install the web application by entering an address. Install from USB Device: Install the web application from the USB storage device. Uninstall: Remove the installed web application. Timeout Settings: Set the timeout period for connecting to the URL. Developer Mode: Select to set developer mode. Clone Product HOME → Clone Product → Export settings on the product to an external storage device. You can also import settings from an external storage device. This option is useful when assigning the same settings to several products. When a duplicate file is not found on the external storage device 1 Connect the external storage device, then run the Clone Product function. 48 Chapter 4. Home screen 2 The No cloning file found on the external storage device. Export this device's settings to the external storage device? message appears. 3 Select Export to export the settings. When a duplicate file is found on the external storage device 1 Connect the external storage device, then run the Clone Product function. 2 The Cloning file found. Please select an option. message appears. 3 Select Clone from External Storage Device or Clone to External Storage Device. ‒‒ Clone from External Storage Device: Copy settings saved on an external storage device to the product. ‒‒ Clone to External Storage Device: Copy settings on the product to an external storage device. After configuration is complete, the product is rebooted automatically. ID Settings HOME → ID Settings → Assign an ID to a set. Device ID Enter the ID number of the product connected to the input cable for input signal reception. (Range: 0~224) • Press ▲/▼ to select a number, and press . • Enter the number you want using the number buttons on the remote control. Device ID Auto Set This feature automatically allots an ID number to a device connected via an RS232C cable. When multiple devices are connected, enable the feature on either the first or last device. PC Connection Cable Select a method to connect to MDC to receive the MDC signal. • RS232C cable Communicate with MDC via the RS232C-stereo cable. • RJ-45 (LAN)/Wi-Fi Network Communicate with MDC via the RJ45 cable or Wi-Fi network. 49 Chapter 4. Home screen Video Wall HOME → Video Wall → Assign an ID to a set. Customize the layout of multiple displays that are connected to form a video wall. In addition, display part of a whole picture or repeat the same picture on each of the connected multiple displays. To display multiple images, refer to MDC Help or the MagicInfo user manual. Some models may not support the MagicInfo function. Video Wall You can activate or deactivate Video Wall. To organize a video wall, select On. Horizontal x Vertical This feature automatically splits a video wall display based on a video wall matrix configuration. Enter the video wall matrix. The video wall display is split based on the configured matrix. The number of vertical or horizontal display devices can be set within the range 1 and 15. A video wall display can be split into a maximum of 16 screens. The Horizontal x Vertical option is only enabled when Video Wall is set to On. Screen Position To rearrange split screens, adjust the number for each product in the matrix using the Screen Position feature. Selecting Screen Position will display the video wall matrix with the numbers assigned to the products that form the video wall. To rearrange products, use the direction buttons on the remote control to move a product to another desired number. Press the button. • All Displays: Assign screen positions to all displays. Then, you don’t need to set up video wall for individual displays. • Current Displays: Only assign screen position for this first display. Screen Position allows you to split the screen into a maximum of 16 views (15x15). The maximum number of views that can be split when products are connected via DP Loopout is also 16. • The Screen Position option is only enabled when Video Wall is set to On. • To use the function, make sure Horizontal x Vertical is configured. Format Select how to display images on the video wall display. • Full: Display images in full screen with no margin. • Natural: Display images in the original aspect ratio without enlarging or reducing the size. The Format option is only enabled when Video Wall is set to On. Network Status HOME → Network Status → Check the current network and Internet connection. 50 Chapter 4. Home screen Picture Mode HOME → Picture Mode → Select a picture mode (Picture Mode) suitable for the environment where the product will be used. Videos/Images mode improves the picture quality of the video device. Text mode improves the picture quality of the computer. • Shops & Shopping Centres Suitable for shopping malls. ‒‒ Select either Videos/Images or Text depending on the picture mode. • Offices & Schools Suitable for offices and schools. ‒‒ Select either Videos/Images or Text depending on the picture mode. • Terminals & Stations Suitable for bus terminals and train stations. ‒‒ Select either Videos/Images or Text depending on the picture mode. • Video Wall Suitable for environments where video wall display are used. ‒‒ Select either Videos/Images or Text depending on the picture mode. • Calibration In this mode, the brightness, colour and gamma settings customized using the colour calibration programme Advanced Colour Management are applied. ‒‒ To apply the Calibration mode properly, make sure you configure the picture quality settings, such as brightness, colour and gamma, using the colour calibration programme Advanced Colour Management. ‒‒ To download the Advanced Colour Management programme, visit www.samsung. com/displaysolutions. On/Off Timer HOME → On/Off Timer → You must set Clock before you can use this feature. On Timer Set On Timer so that your product turns on automatically at a time and on a day of your choosing. The power is turned on with the specified volume or input source. Set the on timer by making a selection from one of the seven options. Ensure you set the current time first. (On Timer 1 ~ On Timer 7) • Setup: Select Off, Once, Everyday, Mon~Fri, Mon~Sat, Sat~Sun or Manual. If you select Manual, you can choose the days you want On Timer to turn on your product. ‒‒ The check mark indicates days you’ve selected. • Time: Set the hour and minute. Use the number buttons or ▲/▼ buttons to enter numbers. Use ◀/▶ buttons to change entry fields. • Volume: Set the desired volume level. Use the up and down arrow buttons to change the volume level. • Source: Select the input source of your choice. • Content: Select specific content within the internal or external memory. Content is only available when source is set to Internal/USB. 51 Chapter 4. Home screen • If there is no music file on the USB device or you don’t select a folder containing a music file, the Timer function does not operate correctly. • If there is only one photo file in the USB, the Slide Show will not play. • If a folder name is too long, the folder cannot be selected. Up to 255 characters are recognizable. • We recommend that you use a USB memory stick and a multi card reader when using On Timer. • The On Timer function may not work with USB devices with a built-in battery, MP3 players, or PMPs made by some manufacturers because the product can take too long to recognize these devices. Off Timer Set the off timer (Off Timer) by making a selection from one of the seven options. (Off Timer 1 ~ Off Timer 7) • Setup: Select Off, Once, Everyday, Mon~Fri, Mon~Sat, Sat~Sun or Manual. If you select Manual, you can choose the days you want Off Timer to turn off your product. ‒‒ The check mark indicates days you’ve selected. • Time: Set the hour and minute. Use the number buttons or ▲/▼ buttons to enter numbers. Use ◀/▶ buttons to change entry fields. Holiday Management Timer will be disabled during a period specified as a holiday. • Add Holiday: Specify the period you want to add as a holiday. Select the start and end dates of the holiday you want to add using the ▲/▼ buttons, and click the Save button. The period will be added to the list of holidays. ‒‒ Start: Set the start date of the holiday. ‒‒ End: Set the end date of the holiday. ‒‒ Delete: Delete selected items from the list of holidays. ‒‒ Edit: Select a holiday item and then change the date. • Set Applied Timer: Set the On Timer and Off Timer to not activate on public holidays. ‒‒ Press to select the On Timer and Off Timer settings you do not want to activate. ‒‒ The selected On Timer and Off Timer will not activate. Ticker HOME → Ticker → Input text while a video or image is displayed and display the text on the screen. • • • • • • • Off / On Message: Enter a message to display on the screen. Time: Set the Start Time and End Time to display a Message. Font options: Set the font options for the message. Position: Select an orientation to display a Message. Scroll: Specify the scroll Direction and Speed for the message. Preview: Preview configured caption settings. 52 Chapter 4. Home screen Approving a connected device from the server First configure Server Network Settings before device approval. 4 Select Unapproved from the sub-menus. 5 Select the device from the list and click the Approve button. 1 Access the server you have assigned to your device. 2 Enter your ID and password to log in. 3 Select Device from the side menu bar. 6 Enter the information required to approve the device. ‒‒ Device Name: Enter the device name. ‒‒ Device Group: Select to specify the group. ‒‒ Location: Enter the current location of the device. ‒‒ Expired: Set expiry date for the device's approval. If you do not want to set the expiry date, select Never expired. ‒‒ Pressing the INFO button on the remote when a network schedule is running will display the details of the schedule. Check that the correct device has been selected by viewing the device ID in the details. 53 Chapter 4. Home screen Setting the current time A schedule may not run if the time set on the device is different from the server’s current time. 7 Select the All menu to check that the device has been registered. 8 When the device is approved by the server, the schedule registered in the selected group will be downloaded to the device. The schedule will run after it is downloaded. • For further details on how to configure a schedule, refer to the “MagicInfo Server user’s manual”. • If a device is deleted from the list of devices approved by the server, the device will reboot to reset its settings. 1 2 3 4 Select Device from the side menu bar. Select your device. Select Edit Setup. Select Time Zone. ‒‒ When connecting to the server for the first time, the time on the product is set using the GMT time of the region where the server is installed. ‒‒ The time on the product can be changed from the server. ‒‒ Turning the product off and then on again will restore the time setting on the product to the last time that was set from the server. • For further details on how to manage the time (scheduling, holiday management, etc.), refer to the “MagicInfo Server user’s manual”. 54 Chapter 5. Menu Menu Screen adjustment Picture ▼ 2nd 3rd Description Picture Mode Shops & Shopping Centres / Offices & Schools / Terminals & Stations / Video Wall / Calibration Select a picture mode (Picture Mode) suitable for the environment where the product will be used. Backlight / Contrast / Brightness / Sharpness / Colour / Tint (G/R) Your product has several options for adjusting picture quality. Colour Temperature Videos/Images mode improves the picture quality of the video device. Text mode improves the picture quality of the computer. • Calibration In this mode, the brightness, colour and gamma settings customized using the colour calibration programme Advanced Colour Management are applied. ‒‒ To apply the Calibration mode properly, make sure you configure the picture quality settings, such as brightness, colour and gamma, using the colour calibration programme Advanced Colour Management. ‒‒ To download the Advanced Colour Management programme, visit www.samsung.com/displaysolutions. • When you make changes to Backlight, Contrast, Brightness, Sharpness, Colour or Tint (G/R), the OSD will be adjusted accordingly. • You can adjust and store settings for each external device you have connected to an input on the product. • Lowering picture brightness reduces power consumption. Adjust the colour temperature (Red / Green / Blue). (Range: 2800K–16000K) • Enabled when Colour Tone is set to Off. • Colour Temperature is disabled if Picture Mode is set to Calibration. White Balance 2 Point Controls the white balance in 2 point interval by adjusting the red, green, and blue brightness. 10 Point Controls the white balance in 10 point interval by adjusting the red, green, and blue brightness. • Some external devices may not support this function. • Enabled when Picture Mode is set to Offices & Schools (Videos/Images). 55 Chapter 5. Menu Picture ▼ 2nd 3rd Description Gamma Adjust the primary colour intensity. • If Picture Mode is set to Calibration, Gamma is disabled. Calibrated value Select whether to apply the brightness, colour and gamma settings customized using the colour calibration programme Advanced Colour Management to the Information and Advertisement modes. • To download the Advanced Colour Management programme, visit www.samsung.com/displaysolutions. • If Picture Mode is set to Calibration, Calibrated value is disabled. Advanced Settings Dynamic Contrast Adjust the screen contrast. Black Tone Select the black level to adjust the screen depth. Flesh Tone Emphasize pink Flesh Tone. RGB Only Mode Displays the Red, Green and Blue colour for making fine adjustments to the hue and saturation. Colour Space Adjusts the range and variety of colors (the colour space) available to create images. • To adjust Colour, Red, Green, Blue and Reset, set Colour Space to Custom. HDMI UHD Colour Enable to optimize picture quality for HDMI UHD connections. Available for HDMI1, HDMI2 and DisplayPort. • When this setting is on, only UHD products are supported. • When this setting is on, you must apply the same settings on all the products in a loop out connection. Motion Lighting Reduces power consumption by reducing screen brightness when the picture on the screen is in motion. • Enabled when Picture Mode is set to Terminals & Stations (Videos/Images). Picture Options Colour Tone Select a colour tone that best suits your viewing needs. • If Picture Mode is set to Calibration, Colour Tone is disabled. • Settings can be adjusted and stored for each external device connected to an input on the product. Digital Clean View If the broadcast signal received by your product is weak, you can activate the Digital Clean View feature to reduce any static and ghosting that may appear on the screen. • Received signal intensity is the strongest when the bar is green. • When the signal is weak, try all the options until the the product displays the best picture. 56 Chapter 5. Menu Picture ▼ 2nd 3rd Description HDMI Black Level Selects the black level on the screen to adjust the screen depth. Film Mode This mode is suitable to view movies. Sets the product to automatically sense and process film signals from all sources and adjust the picture for optimum quality. • Available in HDMI (1080i). Picture Size Dynamic Backlight Automatically adjust the backlight to provide the best possible screen contrast under the current conditions. Picture Size Different screen adjustment options are displayed depending on the current input source. CAUTION Do not set your product to 4:3 format for a long time. The borders displayed on the left and right, or top and bottom of the screen may cause image retention (screen burn) which is not covered by the warranty. Fit to Screen When selected, the full programme image will be displayed. No part of the image will be cut off. Zoom/Position Adjusts the picture zoom and position. Picture Size must be set to Custom for the option to be available. • Custom under Picture Size is only enabled when Picture Mode is set to Videos/Images while in DVI mode. • If you want to reset the picture to its original position, select Reset in the Zoom/Position screen. The picture will be set to its default position. Auto Adjustment PC Screen Adjustment Adjust frequency values/positions and fine tune the settings automatically. Coarse / Fine Removes or reduces picture noise. If the noise is not removed by Fine-tuning alone, use the Coarse function to adjust the frequency as best as possible (Coarse) and Fine-tune again. After the noise has been reduced, re-adjust the picture so that it is aligned with the centre of screen. Position To adjust the PC’s screen position if it is not centreed or does not fit the product screen. Press the or button to adjust the vertical position. Press the or button to adjust the horizontal position. Image Reset Resets the image to the default settings. 57 Chapter 5. Menu Picture ▼ 2nd Picture Off 3rd Description Selecting Picture Off switches off the screen. The volume is not disabled. To switch the screen on, press any button other than the volume button. Reset Picture Resets your current picture mode to its default settings. 58 Chapter 5. Menu OnScreen display adjustment OnScreen Display ▼ 2nd 3rd Description Display Orientation Onscreen Menu Orientation Set the menu screen orientation. Source Content Orientation Set the orientation of content from external devices connected to the product. Aspect Ratio Set the rotated screen to be either full screen or original. • Available only when Source Content Orientation is set to Portrait. Screen Protection Auto Protection Time If the screen displays a still image for a certain period of time you define, the product activates the screen saver to prevent the formation of burnt in ghost images on the screen. Screen Burn Protection To reduce the possibility of screen burn, this unit is equipped with Screen Burn Protection screen burn prevention technology. Screen Burn Protection moves the picture slightly on the screen. • Pixel Shift ‒‒ Minimize image retention by finely moving pixels horizontally or vertically. ‒‒ Displaying a still image or a 4:3 output for an extended period of time may cause image retention. This is not a defect in the product. • Timer ‒‒ You can set the timer for Screen Burn Protection. ‒‒ The Screen Burn Protection feature stops automatically after a specified period of time. • Immediate display ‒‒ Select the screen saver you want to display immediately. Message Display Source Info Select whether to display the source OSD when the input source changes. No Signal Message Select whether to display the no-signal OSD when no signal is detected. MDC Message Select whether to display the MDC OSD when the product is controlled by the MDC. Download Status Message Select to display the status when downloading content from a server or other device. 59 Chapter 5. Menu OnScreen Display ▼ 2nd Language 3rd Description Set the menu language. • A change to the language setting will only be applied to the onscreen menu display. It will not be applied to other functions on your PC. Reset OnScreen Display This option returns the current settings under OnScreen Display to the default factory settings. 60 Chapter 5. Menu Sound adjustment Sound ▼ 2nd Sound Mode 3rd Description You can select a sound mode to suit your personal preferences. • If Sound Output is set to External, Sound Mode is disabled. Balance Adjust speaker volume levels for sound balance optimization. • If Sound Output is set to External, Balance is disabled. Equaliser Adjust the equaliser to customize the volume and pitch, and enhance the richness of the sound output. • If Sound Output is set to External, Equaliser is disabled. HDMI Sound Select the sound source whether to hear from AV(HDMI) or PC(DVI). Sound on Video Call Select sound output to listen to during a video call. Sound Output If you are listening to the sound track of a broadcast or movie through an external receiver, you may hear a sound echo caused by the difference in decoding speed between the products speakers and the speakers attached to your audio receiver. If this occurs, set the product to External. • When you set Sound Output to External, the products speakers are turned off. You will hear sound through the external speakers only. When the Sound Output is set to Internal, both the product speakers and the external speakers are on. You will hear sound through both. • If there is no video signal, both the products speakers and the external speakers will be mute. Auto Volume The volume can vary depending on the channel. Automatically equalize the volume level when switching to another channel. • To use the volume control of a connected source device, set Auto Volume to Off. A change to the volume control of the connected source device may not be applied if Auto Volume is set to Normal or Night. • If Sound Output is set to External, Auto Volume is disabled. Reset Sound Reset all sound settings to the factory defaults. 61 Chapter 5. Menu Network Network ▼ 2nd 3rd Description Network Status You can check the current network and Internet status. Open Network Settings Configure network settings to use various smart hub features such as Internet search, content sharing through a home network and feature updates. Server Network Settings Wi-Fi Direct Connect to Server To run Player connect to a network. • If the SSL option is enabled, the server is configured to use https and data transfer is encrypted. • Enter the server IP address and port number. Use 7001 as the port number. (If unable to connect to the server using port number 7001, check with your server administrator to find the correct port number and then change the port number.) MagicInfo Mode Select the appropriate MagicInfo Mode depending on the environment where you are using the product. Server Access Allow or deny access from MagicInfo server. FTP Mode Specify the FTP operating mode. Proxy server Turn on or off and configure proxy server settings. Set to connect the product to wireless mobile devices. Using this function, you can connect wireless mobile devices with your product directly without a router. • To use this function, your mobile device should be supported by the Wi-Fi Direct. To connect your mobile device with your product using Wi-Fi Direct, follow these steps: 1 Go to Wi-Fi Direct screen. The product starts to search devices. 2 Turn on the Wi-Fi Direct function on your device. Select the desired Wi-Fi device. ‒‒ PBC (Push Button Configuration): Press the WPS(PBC) button on your Wi-Fi device within 2 minutes. Your product automatically acquires all the network setting values it needs and connects to your network. ‒‒ PIN: Input the displayed PIN on your device. • If you want to disconnect the device, select the connected Wi-Fi device, and then select Disconnected. 62 Chapter 5. Menu Network ▼ 2nd 3rd Description Mobile Device Manager Access Notification Change the settings for notification display when device is connected. Mobile Device List View and manage connected devices. Device Name Select or enter a device name. This name can be shown on network remote controls over the network. 63 Chapter 5. Menu Network Settings (Wired) Connecting to a Wired Network There are three ways to attach your product to your LAN using cable. • You can attach your product to your LAN by connecting the LAN port on the back of your product to an external modem using a LAN cable. See the diagram below. • Depending on how your network is configured, you may be able to attach your product to your LAN by connecting the LAN port on the back of your product directly to a network wall outlet using a LAN cable. See the diagram below. Note that the wall outlet is attached to a modem or router elsewhere in your house. LAN LAN port on the wall RJ45 LAN Modem port on the wall External modem (ADSL/ VDSL) RJ45 LAN cable LAN cable Modem cable • You can attach your product to your LAN by connecting the LAN port on the back of your product to an IP Sharer which is connected to an external modem. Use LAN cable for the connection. See the diagram below. Modem port on the wall LAN External modem (ADSL/VDSL) IP sharer (having DHCP server) RJ45 If you have a Dynamic Network, you should use an ADSL modem or router that supports the Dynamic Host Configuration Protocol (DHCP). Modems and routers that support DHCP automatically provide the IP address, subnet mask, gateway, and DNS values your product needs to access the Internet so you do not have to enter them manually. Most home networks are Dynamic Networks. Some networks require a Static IP address. If your network requires a Static IP address, you must enter the IP address, subnet mask, gateway, and DNS values manually on your product Cable Setup Screen when you set up the network connection. To get the IP address, subnet mask, gateway, and DNS values, contact your Internet Service Provider (ISP). If you have a Windows computer, you can also get these values through your computer. Modem cable LAN cable LAN cable • You can use ADSL modems that support DHCP if your network requires a Static IP address. • ADSL modems that support DHCP also let you use Static IP addresses. Chapter 5. Menu Automatic Network Settings (Wired) Connect to the network using a LAN cable. Make sure a LAN cable is connected first. How to set up automatically 1 Press the MENU button on the remote control. 2 Select Network - Open Network Settings. 3 Select Wired. ‒‒ The network test screen appears and then the verification process starts. 4 When the connection has been verified, select OK. • If the connection process fails, check the LAN port connection. • If the automatic process cannot find the network connection values or if you want to set the connection manually, go to the next section, network setup. Manual Network Settings (Wired) Offices may use static IP addresses. If this is the case, ask the network administrator for the IP address, subnet mask, gateway and DNS server address. Enter these values manually. Getting the Network Connection Values To view the Network connection values on most Windows computers, follow these steps. 1 Right click the Network icon on the bottom right of the screen. 2 In the pop-up menu that appears, click Status. 3 On the dialog that appears, click the Support tab. 4 On the Support Tab, click the Details button. The Network connection values are displayed. How to set up manually 1 Press the MENU button on the remote control. 2 Select Network - Open Network Settings. 3 Select Wired. ‒‒ The network test screen appears and then the verification process starts. 4 Select Stop. The verification process stops. 64 5 Select IP Settings. The IP Settings screen appears. 6 Select IP Setting and set it to Enter Manually. ‒‒ Setting IP Setting to Enter Manually automatically changes DNS Setting to Enter Manually. 7 Enter the network connection values. ‒‒ IP Address, Subnet Mask, Gateway, DNS Server. 8 When done, select OK at the bottom of the page, and then press . The network test screen appears and the verification process starts. 9 When the connection has been verified, select OK. 65 Chapter 5. Menu Network Setting (Wireless) Connecting to a Wireless Network LAN port on the wall Wireless IP sharer (router having DHCP server) LAN cable Samsung recommends using IEEE 802.11n. When you play video over a network connection, the video may not play smoothly. • Select a channel for the wireless IP sharer that is not currently being used. If the channel set for the wireless IP sharer is currently being used by another device nearby, this will result in interference and communication failure. • Your product supports only the following wireless network security protocols. If you select the Pure High-throughput (Greenfield) 802.11n mode and the Encryption type is set to WEP, TKIP or TKIP AES (WPS2Mixed) on your AP or wireless router, Samsung products will not support a connection in compliance with new WiFi certification specifications. • If your wireless router supports WPS (Wi-Fi Protected Setup), you can connect to the network via PBC (Push Button Configuration) or PIN (Personal Identification Number). WPS will automatically configure the SSID and WPA key in either mode. • Connection Methods: You can setup the wireless network connection in three ways. Auto Setup (Using the Auto Network Search function), Manual Setup, WPS(PBC) Automatic Network Setup (Wireless) Most wireless networks have an optional security system that requires devices that access the network to transmit an encrypted security code called an Access or Security Key. The Security Key is based on a Pass Phrase, typically a word or a series of letters and numbers of a specified length you were asked to enter when you set up security for your wireless network. If you use this method of setting up the network connection, and have a Security Key for your wireless network, you will have to enter the Pass Phrase during the the automatic or manual setup process. How to set up automatically 1 Press the MENU button on the remote control. 2 Select Network - Open Network Settings. 3 Select Wireless. ‒‒ The network function searches for available wireless networks. When done, it displays a list of the available networks. 4 In the list of networks, press the or button to select a network, and then press . 5 6 7 8 ‒‒ If the desired wireless router does not appear, select Refresh to search again. ‒‒ If the router cannot be found after retrying, select the Stop button. The Add Network button appears and you can set the network manually. If the Enter password screen appears, go to step 6. If you select a wireless router that does not have security, go to step 8. If the router has security, enter the password. (Security key or PIN). When done, use the button to move the cursor to Done, and then press . The network test screen appears and then the verification process starts. When the connection has been verified, select OK. Chapter 5. Menu Manual Network Setup (Wireless) Offices may use static IP addresses. If this is the case, ask the network administrator for the IP address, subnet mask, gateway and DNS server address. Enter these values manually. Getting the Network Connection Values To view the Network connection values on most Windows computers, follow these steps. 1 Right click the Network icon on the bottom right of the screen. 2 In the pop-up menu that appears, click Status. 3 On the dialog that appears, click the Support tab. 4 On the Support Tab, click the Details button. The Network connection values are displayed. How to set up manually 1 Press the MENU button on the remote control. 2 Select Network - Open Network Settings. 3 Select Wireless. ‒‒ The network function searches for available wireless networks. When done, it displays a list of the available networks. 4 Select Stop. The verification process stops. 5 Select Add Network. 6 Enter the SSID of the network and select Done. 7 Select the Security type and select OK. If you select Open, move to step 10. 8 If the router has security, enter the password. (Security key or PIN) 9 When done, use the button to move the cursor to Done, and then press . The network test screen appears and then the verification process starts. 10When the connection has been verified, select OK. WPS(PBC) How to set up using WPS(PBC) If your router has a WPS(PBC) button, follow these steps. 66 1 Press the MENU button on the remote control. 2 Select Network - Open Network Settings. 3 Select Wireless. ‒‒ The network function searches for available wireless networks. When done, it displays a list of the available networks. 4 Select Stop. The verification process stops. 5 Select Use WPS and press . 6 Press the WPS(PBC) button on your router within 2 minutes. Your product automatically acquires all the network setting values it needs and connects to your network. 7 The network connection screen appears, and network setup is done. 67 Chapter 5. Menu System System ▼ 2nd 3rd Description Accessibility Menu Transparency Adjust transparency of menu box. High Contrast Set the background and font to high-contrast colors in Menu. Menu transparencies become opaque when the option is selected. Enlarge Enlarge the size of the menu. Start Setup Restore your TV to its original settings and perform initial Setup again. • Enter your 4 digit PIN number. The default PIN number is “0-0-0-0”. If you want to change the PIN number, use the Change PIN function. Time Configure various time-related settings. • Press the Clock Set INFO button if you want to view the current time. Select Clock Set. Select Date or Time, and then press . Use the number buttons to enter numbers or press the up and down arrow buttons. Use the and buttons to move from one entry field to the next. Press when done. NTP Settings Set up the server URL and time zone to use the network time. DST Switches the DST (Daylight Saving Time) function on or off. Sleep Timer Automatically shuts off the product after a preset period of time. • Use the up and down arrows to select a period of time, and then press Power On Delay Auto Source Switching . To cancel Sleep Timer, select Off. When connecting multiple products, adjust the power-on time for each product to prevent power overload (within the range 0–50 seconds). Turning on the display when Auto Source Switching is On, the display automatically searches for the active input sources. 68 Chapter 5. Menu System ▼ 2nd 3rd Description Auto Source Switching When the Auto Source Switching is On, the display video source will automatically be searched for active video. The Primary Source selection will be activated, if the current video source is not recognized. The Secondary Source selection will become active, if no primary video source is available. If both the primary and secondary input sources are not recognized, the display will perform two searches for an active source, each search checking the primary and then secondary source. If both searches fail, the display will return to the first video source and display a message indicating that there is no signal. When the Primary Source selection is set to All, the display will search all the video source inputs twice in sequence looking for an active video source, returning back to the first video source in the sequence if no video is found. Primary Source Recovery Select whether to restore the selected primary input source when a primary input source is connected. • The Primary Source Recovery function is disabled if Primary Source is set to All. Primary Source Specify Primary Source for the automatic input source. Secondary Source Specify Secondary Source for the automatic input source. DVI Connection Select the source device that is connected to the DVI input. • Restart the source device if the screen is not displayed. Power Control Auto Power On This feature automatically turns on the product as soon as it is plugged in. Pressing the power button is not needed. PC module power The PC module can be turned on/off separately from the LFD. Max. Power Saving Turns off the product to reduce power consumption after the PC has been left idle for a specified period of time. • Available only DVI, HDMI, DisplayPort mode. Standby Control You can set the screen standby mode to be applied when an input signal is received. • Available only DVI, HDMI, DisplayPort mode. • Ensure that the source device is connected correctly when the Signal is weak or no signal message appears. • If No Signal Message is set to Off, the Signal is weak or no signal message does not appear. Set No Signal Message to On. Network Standby This feature keeps the network power on when the product turns off. 69 Chapter 5. Menu System ▼ 2nd Eco Solution 3rd Description Power Button The power button (on the top left corner of the remote control) can be set to either turn on the power or turn on/off the power. Energy Saving Mode Reduce the power consumption by adjusting the screen brightness. Screen Lamp Schedule Adjust the panel brightness. A value closer to 100 makes the panel brighter. No Signal Power Off Save power by turning the device off when no signal is received from any source. • Disabled when an attached PC is in power saving mode. • The product will automatically power off at a specified time. The time can be changed as required. Auto Power Off Temperature Control The product will automatically turn off if you don’t press a button on the remote or touch a button on product front panel within select hours to prevent overheating. This function detects the internal temperature of the product. You can specify the temperature range that is acceptable. The default temperature is set to 77 °C. The recommended operating temperature for this product is 75 to 80 °C (based on an ambient temperature of 40 °C). • The screen will become darker if the current temperature exceeds the specified temperature limit. If the temperature continues to rise, the product will power off to prevent overheating. Input Device Manager Set the language, type and input language shortcut for a connected keyboard. Play via Select the appropriate Play via mode depending on the environment where you are using the product. The home screen may be different depending on the setting. Change PIN The Change PIN screen will appear. Choose any 4 digits for your PIN and enter it in Enter New PIN. Reenter the same 4 digits in Confirm New PIN. • Default password: 0 - 0 - 0 - 0 70 Chapter 5. Menu System ▼ 2nd 3rd Description Security Safety Lock • Enter your 4 digit PIN number and press . The default PIN number is “0-0-0-0”. If you want to change the PIN number, use the Change PIN function. All the menus and buttons of the product and remote control, except for the be locked by the Safety Lock function. LOCK button on the remote control, will To unlock the menus and buttons, press any button and then enter the password (default password: 0 - 0 - 0 - 0). Turn on Power On Button to enable the remote control’s Power button to turn on the device while Safety Lock is enabled. Button Lock This menu can be used to lock the button on the product. Only the remote control can control the product if Button Lock is set to On. USB Auto Play Lock Select whether to automatically play MagicInfo content saved on a connected USB device. • Connecting a USB device containing MagicInfo content displays “USB Auto Play Lock: On.” for five seconds. Mobile Connection Lock Restrict other devices on your network, such as smart phones and tablets, to share content with your signage. Touch Control Lock Prevent touch gestures from controlling your device. Remote Management You can Allow or Deny external commands to access your device via a network. • The changed setting remains even after the product is turned off and on using the Panel key or Power switch. General Smart Security This function protects all the external devices connected to the TV from hackers, spywares, and viruses. Anynet+ (HDMI-CEC) Refer to Anynet+ (HDMI-CEC) on page 72. HDMI Hot Plug This feature is used to activate the time delay to turn on a DVI/HDMI source device. 71 Chapter 5. Menu System ▼ 2nd 3rd Description Custom Logo You can download, select, and set the display time of a custom logo that appears when the product turns on. • Custom Logo ‒‒ You can select a custom logo (image/video) or turn off the custom logo display. ‒‒ You must download the custom logo from an external USB device to set the custom logo. • Logo Display Time ‒‒ If the type of custom logo is Image, you can set the Logo Display Time. • Download Logo File ‒‒ You can download a custom logo into the product from an external USB device. ‒‒ The file name of the custom logo you want to download must be saved as “samsung” in all small letters. ‒‒ When there are multiple numbers of external USB connections, the product will attempt to download the custom logo from the last device that has been connected to the product. Custom logo file restrictions • For image type custom logo, only bitmap files (aRGB 32bpp format) are supported. • The resolution of the image type custom logo must be between a minimum of 128x64 and the maximum screen resolution. (Horizontal/Vertical values of the resolution must be multiples of 4.) • For video type custom logo, only TS Stream types are supported. • The maximum supported video file is 150 MB. The recommended length of a video file is 20 seconds or less. Game Mode When connecting to a game console such as PlayStation™ or Xbox™, you can enjoy a more realistic gaming experience by selecting game mode. • Precautions and limitations for Game Mode To disconnect the game console and connect another external device, set Game Mode to Off in the setup menu. Reset System This option returns the current settings under system to the default factory settings. 72 Chapter 5. Menu Anynet+ (HDMI-CEC) Anynet+ (HDMI-CEC) Anynet+ is a function that enables you to control all connected Samsung devices that support Anynet+ with your Samsung product remote. The Anynet+ system can be used only with Samsung devices that have the Anynet+ feature. To be sure your Samsung device has this feature, check if there is an Anynet+ logo on it. • You can only control Anynet+ devices using the product remote control, not the buttons on the product. • The product remote control may not work under certain conditions. If this occurs, reselect the Anynet+ device. • Anynet+ works when the AV device supporting Anynet+ is in the standby or on status. • While in PIP mode, Anynet+ functions only when an AV device is connected as the primary display. It does not work if the AV device is connected as a secondary display. • Anynet+ supports up to 12 AV devices in total. Note that you can connect up to 3 Troubleshooting for Anynet+ Problem Possible Solution Anynet+ does not work. • Check if the device is an Anynet+ device. The Anynet+ system supports Anynet+ devices only. • Check if the Anynet+ device power cord is properly connected. • Check the Anynet+ device’s Video/Audio/HDMI cable connections. • Check whether Anynet+ (HDMI-CEC) is set to On in the System menu. • Check whether the remote control is Anynet+ compatible. • Anynet+ doesn’t work in certain situations. (initial setup) • If you have removed and then reconnected the HDMI cable, please make sure to search devices again or turn your product off and on again. • Check if the Anynet+ function of the Anynet device is set on. I want to start Anynet+. • Check if the Anynet+ device is properly connected to the product and check if the Anynet+ (HDMI-CEC) is set to On in the System menu. I want to exit Anynet+. • Press the SOURCE button on the product remote control and select a non- Anynet+ device. The message “Disconnecting Anynet+ device ...” appears on the screen. • You cannot use the remote control when you are configuring Anynet+ or switching to a view mode. • Use the remote control after the product has completed Anynet+ configuration or has finished switching to Anynet+. devices of the same type. 73 Chapter 5. Menu Problem Possible Solution The Anynet+ device does not play. • You cannot use the play function when initial setup is in progress. The connected device is not displayed. • Check whether or not the device supports Anynet+ functions. • Check whether or not the HDMI cable is properly connected. • Check whether Anynet+ (HDMI-CEC) is set to On in the System menu. • Search Anynet+ devices again. • Anynet+ requires an HDMI connection. Make sure the device is connected to your product with an HDMI cable. • Some HDMI cables may not support Anynet+ functions. • If the connection is terminated because there has been a power failure or the HDMI cable has been disconnected, please repeat the device scan. 74 Chapter 5. Menu Support Support ▼ 2nd 3rd Software Update Description The Software Update menu lets you upgrade your product software to the latest version. • Be careful not to turn off the power until the upgrade is complete. The product will turn off and on automatically after completing the software upgrade. • When you upgrade software, all video and audio settings you have made will return to their default settings. We advise you to write down your settings so that you can easily reset them after the upgrade. Contact Samsung Update Now Update the software to the latest version. Auto update This feature automatically updates the product when not in use. View this information when your product does not work properly or when you want to upgrade the software. You can find information regarding our call centres and how to download products and software. • Contact Samsung and find the product Model Code and Software Version. Reset All This option returns all the current settings for a display to the default factory settings. Chapter 6. Troubleshooting Troubleshooting Before you contact us Before calling Samsung Customer Service Centre, test your product as follows. If the problem persists, contact Samsung Customer Service Centre. Diagnosis Check if your product is operating normally by using the product test function. If the screen remains blank while the power LED blinks even when the product is correctly connected to a PC, perform product testing. 1 Power off both the PC and product. 2 Disconnect all the cables from the product. 3 Power on the product. 4 If No Cable Connected is displayed, the product is operating normally. If the screen remains blank, check the PC system, video controller and cable. Screen Resolution Not Optimum Mode will briefly be displayed if a mode that exceeds a supported resolution is selected (refer to Supported Resolutions). 75 76 Chapter 6. Troubleshooting Checkpoints Installation issue (PC mode) The screen keeps switching on and off. Check the cable connection between the product and PC, and ensure the connection is secure. Blank spaces are found on all four sides of the screen when an HDMI or HDMI-DVI cable is connected to the product and PC. The blank spaces found on the screen have nothing to do with the product. Blank spaces on the screen are caused by the PC or graphics card. To resolve the problem, adjust the screen size in the HDMI or DVI settings for the graphics card. If the graphics card settings menu does not have an option to adjust the screen size, update the graphics card driver to the latest version. (Please contact the graphics card or computer manufacturer for further details about how to adjust the screen settings.) PC is shown in Source when a PC is not connected. PC is always shown in Source irrespective of whether or not a PC is connected. Screen issue The power LED is off. The screen will not switch on. Check the cable connection between the product and PC, and ensure the connection is secure. No Cable Connected is displayed on the screen. Check that the product is connected correctly with a cable. Check that the device connected to the product is powered on. Not Optimum Mode is displayed. This message is displayed when a signal from the graphics card exceeds the product’s maximum resolution and frequency. Refer to the Standard signal mode table and set the maximum resolution and frequency according to the product specifications. The images on the screen look distorted. Check the cable connection to the product. The screen is not clear. The screen is blurry. Adjust Coarse and Fine. Remove any accessories (video extension cable, etc) and try again. Set the resolution and frequency to the recommended level. 77 Chapter 6. Troubleshooting The screen appears unstable and shaky. There are shadows or ghost images left on the screen. Check that the resolution and frequency of the PC and graphics card are set within a range compatible with the product. Then, change the screen settings if required by referring to the Additional Information on the product menu and the Standard Signal Mode Table. The screen is too bright. The screen is too dark. Adjust Brightness and Contrast. Screen colour is inconsistent. Go to Picture and adjust the Colour Space settings. White does not really look white. Go to Picture and adjust the White Balance settings. There is no image on the screen and the power LED blinks every 0.5 to 1 second. The product is in power saving mode. The product will turn off automatically. Go to System and make sure Sleep Timer is set to Off. Press any key on the keyboard or move the mouse to return to the previous screen. If a PC is connected to the product, check the power status of the PC. Make sure the power cable is connected properly to the product and power outlet. If the signal from a connected device is not detected, the product automatically turns off after 10 to 15 minutes. Picture quality of the product is different from the dealer shop where it was purchased. Use an HDMI cable to obtain high-definition (HD) picture quality. The screen display does not look normal. Encoded video content may cause the display to appear corrupted in scenes featuring fast moving objects such as in a sports event or action video. Low signal level or low picture quality may cause the display to appear corrupted. This does not mean the product is defective. A cell phone within a distance of one-meter radius may cause static on analogue and digital products. The brightness and colour do not look normal. Go to Picture and adjust the screen settings such as Picture Mode, Colour, Brightness and Sharpness. Go to System and adjust the Energy Saving Mode settings. Reset the screen settings to the default settings. Broken lines are displayed on the edges of the screen. If Picture Size is set to Fit to Screen, change the setting to 16:9 Standard. Lines (red, green or blue) are displayed on the screen. These lines are displayed when there is a defect in DATA SOURCE DRIVER IC on the monitor. Contact a Samsung Service Centre to resolve the issue. 78 Chapter 6. Troubleshooting The display looks unstable and then freezes. The screen may freeze when a resolution other than the recommended resolution is used or if the signal is not stable. To resolve the issue, change the PC resolution to the recommended resolution. The screen cannot be displayed in full screen. A scaled SD (4:3) content file can cause black bars on both sides of an HD channel screen. A video with an aspect ratio different from the product can cause black bars at the top and bottom of the screen. Change the screen size setting to full screen on the product or source device. Sound issue There is no sound. Check the connection of the audio cable or adjust the volume. Check the volume. The volume is too low. Adjust the volume. If the volume is still low after turning it up to the maximum level, adjust the volume on your PC sound card or software programme. Video is available but there is no sound. If an HDMI cable is connected, check the audio output settings on the PC. Go to Sound and change Sound Output to Internal. If a source device is used • Make sure the audio cable is properly connected to the audio input port on the product. • Check the audio output settings for the source device. (For example, if an HDMI cable is connected to the monitor, the audio setting for the cable box may need to be changed to HDMI.) If a DVI-HDMI cable is used, a separate audio cable is required. If the product has a headphone port, make sure nothing is connected to it. Reconnect the power cable to the device and then reboot the device. There is static coming from the speakers. Check the cable connection. Make sure a video cable is not connected to an audio input port. Check the signal strength after connecting a cable. Low signal level can cause corrupted sound. 79 Chapter 6. Troubleshooting There is audible sound when the volume is muted. When Sound Output is set to External, the volume button and mute function are disabled. Adjust the volume for the external speakers. Audio settings for main speakers are separate from the internal speakers on the product. Changing or muting the volume on the product does not affect an external amplifier(decoder). Sound from the monitor does not change after Sound Mode is changed. Audio settings for main speakers are separate from the internal speakers on the product. There is an echo sound coming from the speakers. Different decoding speeds between the product speakers and external speakers can cause an echo. Audio settings on a source device do not affect the internal speaker settings on the product. In this case, set Sound Output to External. Remote control issue The remote control does not work. Make sure that the batteries are correctly in place (+/-). Check if the batteries are flat. Check for power failure. Make sure that the power cord is connected. Check for any special lighting or neon signs switched on in the vicinity. Touch function issue The touch function does not work. Only use your fingers to touch the screen. Do not use any other object. Make sure the screen or your fingers are not wet. Make sure your fingers are clean. Do not wear gloves. The touch function is not working properly in a If a programme is not working properly, contact the original software company. programme. A programme is not working properly. Source device issue A beeping sound is heard when my PC is booting. If a beeping sound is heard when your PC is booting, have your PC serviced. 80 Chapter 6. Troubleshooting Other issue The product smells like plastic. The plastic smell is normal and disappears over time. The monitor appears tilted. Remove and then attach the stand again to the product. Audio or video cuts out intermittently. Check the cable connection and connect it again if required. Using a very hard or thick cable may corrupt audio and video files. Make sure cables are flexible enough to ensure durability. When mounting the product onto a wall, it is recommended to use right-angle cables. Small particles are found on the edges of the product. The particles are part of the product design. The product is not defective. The PIP menu is not available. The menu is enabled or disabled depending on the Source mode. When I try to change the PC resolution, a message “The defined resolution is not supported.” appears. The message “The defined resolution is not supported.” appears if the input source resolution exceeds the maximum resolution of the display. To resolve the issue, change the PC resolution to a resolution supported on the display. There is no sound from the speakers in HDMI mode when a DVI-HDMI cable is connected. DVI cables do not transmit sound data. HDMI Black Level is not functioning properly on an HDMI device with YCbCr output. This function is available only when a source device, such as a DVD player and STB, is connected to There is no sound in HDMI mode. Displayed picture colors may not look normal. Video or sound may not be available. This can occur if a source device that only supports an older version of the HDMI standard is connected to the product. Make sure to connect the audio cable to the correct input jack to enable audio. the product via an HDMI (RGB signal) cable. If these issues occur, connect an audio cable along with the HDMI cable. Some PC graphics cards may not automatically recognize HDMI signals that do not include sound. In this case, manually select a sound input. In power saving mode, when the input source is DisplayPort, PC display settings cannot be saved. Sound input Screen mode PC Auto PC settings DVI PC Audio In (Stereo ports) PC settings Go to System → Power Control and set Max. Power Saving to Off. Alternatively, configure the PC display output settings again. Ensure the set is turned on. 81 Chapter 6. Troubleshooting When booting the PC with the input source set to DisplayPort, the BIOS and booting screens do not appear. Boot the PC when the set is turned on or when the input source is not DisplayPort. Frequently asked questions Refer to the user manual for your PC or graphics card for further instructions on adjustment. Question Answer How can I change the frequency? Set the frequency on your graphics card. • Windows 7: Go to Control Panel → Appearance and Personalization → Display → Adjust resolution → Advanced Settings → Monitor and adjust the frequency in Monitor Settings. • Windows 8: Go to Settings → Control Panel → Appearance and Personalization → Display → Adjust resolution → Advanced Settings → Monitor and adjust the frequency in Monitor Settings. • Windows 10: Go to Settings → System → Display → Advanced display settings → Display adapter properties → Monitor, and adjust Screen refresh rate under Monitor settings. How can I change the resolution? • Windows 7: Go to Control Panel → Appearance and Personalization → Display → Adjust Resolution and adjust the resolution. • Windows 8: Go to Settings → Control Panel → Appearance and Personalization → Display → Adjust Resolution and adjust the resolution. • Windows 10: Go to Settings → System → Display → Advanced display settings, and adjust the resolution. How do I set power saving mode? • Windows 7: Set power saving mode in Control Panel → Appearance and Personalization → Personalization → Screen Saver → Change power settings or BIOS SETUP on the PC. • Windows 8: Set power saving mode in Settings → Control Panel → Appearance and Personalization → Personalize → Screen Saver Settings or BIOS SETUP on the PC. • Windows 10: Set power saving mode in Settings → Personalization → Lock screen → Screen timeout settings → Power & sleep or BIOS SETUP on the PC. 82 Chapter 7. Appendix Appendix Specifications General Model Name PM32F-BC PM55F-BC Size 32 CLASS (80.1 cm / 31.5 inches) 55 CLASS (138.7 cm / 54.6 inches) Display area 698.4 mm (H) x 392.85 mm (V) (27.5 inches (H) x 15.5 inches (V)) 1209.6 mm (H) x 680.4 mm (V) (47.7 inches (H) x 26.8 inches (V)) Audio Output 10 W + 10 W 10 W + 10 W Power Supply AC 100 to 240 VAC (+/- 10%), 60 / 50 Hz ± 3 Hz Panel Refer to the label at the back of the product as the standard voltage can vary in different countries. Environmental considerations Operating Temperature : 0 °C – 40 °C (32 °F – 104 °F) Humidity : 10% – 80%, non-condensing CAUTION For installing the housing, keep the internal temperature at 40 °C or below. Storage Temperature : -20 °C – 45 °C (-4 °F – 113 °F) Humidity : 5% – 95%, non-condensing Chapter 7. Appendix • Plug-and-Play This monitor can be installed and used with any Plug-and-Play compatible systems. Two-way data exchange between the monitor and PC system optimizes the monitor settings. Monitor installation takes place automatically. However, you can customize the installation settings if desired. • Due to the nature of the manufacturing of this product, approximately 1 pixel per million (1ppm) may appear brighter or darker on the panel. This does not affect product performance. • This is a class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures. • For detailed device specifications, visit the Samsung Electronics website. Recommendation - EU only • • • • Hereby, Samsung Electronics, declares that this Monitor is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC. The official Declaration of Conformity may be found at http://www.samsung.com/displaysolutions, go to Support > Search Product Support and enter the model name. This equipment may only be used indoors. This equipment may be operated in all EU countries. 83 84 Chapter 7. Appendix Standard signal mode table This product can be set to only one resolution for each screen size to obtain the optimum picture quality due to the nature of the panel. Using a resolution other than the specified resolution may degrade the picture quality. To avoid this, it is recommended that you select the optimum resolution specified for your product. Check the frequency when you exchange a CDT product (connected to a PC) for an LCD product. If the LCD product does not support 85 Hz, change the vertical frequency to 60 Hz using the CDT product before you exchange it with the LCD product. Model Name Synchronization Resolution PM32F-BC / PM55F-BC Horizontal frequency 30 - 80 kHz Vertical frequency 60 - 75 Hz Optimum resolution 1920 x 1080 @ 60 Hz Maximum resolution 1920 x 1080 @ 60 Hz • Horizontal frequency The time required to scan a single line from the left to the right side of the screen is called a horizontal cycle. The reciprocal number of a horizontal cycle is called horizontal frequency. Horizontal frequency is measured in kHz. • Vertical frequency The product displays a single image multiple times per second (like a fluorescent light) to display what the viewer sees. The rate of a single image being displayed repeatedly per second is called vertical frequency or refresh rate. Vertical frequency is measured in Hz. The screen will automatically be adjusted if a signal that belongs to the following standard signal modes is transmitted from your PC. If the signal transmitted from the PC does not belong to the standard signal modes, the screen may be blank with the power LED on. In such a case, change the settings according to the following table by referring to the graphics card user manual. Resolution Horizontal Frequency (kHz) Vertical Frequency (Hz) Pixel Clock (MHz) Sync Polarity H V IBM, 720 x 400 31.469 70.087 28.322 − + MAC, 640 x 480 35.000 66.667 30.240 − − MAC, 832 x 624 49.726 74.551 57.284 − − MAC, 1152 x 870 68.681 75.062 100.000 − − 85 Chapter 7. Appendix Resolution Horizontal Frequency (kHz) Vertical Frequency (Hz) Pixel Clock (MHz) Sync Polarity H V VESA, 640 x 480 31.469 59.940 25.175 − − VESA, 640 x 480 37.861 72.809 31.500 − − VESA, 640 x 480 37.500 75.000 31.500 − − VESA, 800 x 600 35.156 56.250 36.000 + + VESA, 800 x 600 37.879 60.317 40.000 + + VESA, 800 x 600 48.077 72.188 50.000 + + VESA, 800 x 600 46.875 75.000 49.500 + + VESA, 1024 x 768 48.363 60.004 65.000 − − VESA, 1024 x 768 56.476 70.069 75.000 − − VESA, 1024 x 768 60.023 75.029 78.750 + + VESA, 1152 x 864 67.500 75.000 108.000 + + VESA, 1280 x 720 45.000 60.000 74.250 + + VESA, 1280 x 800 49.702 59.810 83.500 − + VESA, 1280 x 1024 63.981 60.020 108.000 + + VESA, 1280 x 1024 79.976 75.025 135.000 + + VESA, 1366 x 768 47.712 59.790 85.500 + + VESA, 1440 x 900 55.935 59.887 106.500 − + VESA, 1600 x 900 60.000 60.000 108.000 + + VESA, 1680 x 1050 65.290 59.954 146.250 − + VESA, 1920 x 1080 67.500 60.000 148.500 + + 86 Chapter 7. Appendix Responsibility for the pay service (Cost to Customers) When the service is requested, in spite of in warranty, we may charge you for a visit from a service technician in the following cases. Not a product defect Cleaning of the product, Adjustment, Explanation, Re-installation and etc. • If a service technician gives instructions on how to use product or simply adjusts options without disassembling product. • If a defect is caused by external environmental factors (Internet, Antenna, Wired Signal, etc.) • If a product is reinstalled or devices are connected additionally after installing the purchased product for the first time. • If a product is reinstalled to move to a different spot or to move to a different house. • If customer requests instructions on how to use because of another company’s product. • If customer requests instructions on how to use the network or another company’s programme. • If customer requests software installation and setup for the product. • If a service technician removes/cleans dusts or foreign materials inside of the product. • If customer requests an installation additionally after purchasing a product through homeshopping or online. A product damage caused by customer’s fault Product damage caused by customer’s mishandling or wrong repair If a product damage is caused by; • External impact or drop. • Use of supplies or separatly sold product unspecified by Samsung. • Repair from a person besides an engineer of outsourcing service company or partner of Samsung Electronics Co., Ltd. • Remodeling or repairing the product by customer. • Using it with incorrect voltage or non-authorised electrical connections. • Not following the “cautions” in User Manual. Others • If product fails by natural disaster. (lightning, fire, earthquake, flood damage, etc) • If consumable components are all used up. (Battery, Toner, Fluorescent lights, Head, Vibrator, Lamp, Filter, Ribbon, etc.) If customer requests a service in case the product has no defect, service fee may be charged. So please read User Manual first. 87 Chapter 7. Appendix Optimum picture quality and afterimage burn-in prevention Black Matrix Common Electrode (ITO) Colour-Filter Optimum picture quality • Due to the nature of the manufacturing of this product, approximately 1 pixel per million (1 ppm) may be brighter or darker on the panel. This does not affect product performance. ‒‒ The number of sub-pixels by panel type: 6,220,800 • Run Auto Adjustment to improve the picture quality. If noise is still found even after auto adjustment, adjust Coarse or Fine. • Leaving the screen fixed on a stationary image for an extended period of time may cause afterimage burn-in or defective pixels. ‒‒ Activate power saving mode or a dynamic screen saver if you will not be using the product for an extended period of time. Prevention of afterimage burn-in What is afterimage burn-in? Afterimage burn-in should not occur when the LCD panel is operating normally. Normal operation refers to a continuously changing video pattern. If the LCD panel displays a fixed pattern for an extended period of time (more than 12 hours), a slight voltage difference may occur between the electrodes in pixels that control the liquid crystals. Such a voltage difference between electrodes increases with time and makes the liquid crystals thinner. When this occurs, a previous image can remain on the screen when the pattern changes. To prevent this, the accumulated voltage difference should be reduced. Afterimage burn-in should not occur when an LCD panel is operating in proper conditions. Source Drain TFT Data Bus-Line Gate Pixel Electrode (ITO) Storage Capaccitor (Cs) 88 Chapter 7. Appendix Preventing afterimage burn-in The best way to protect the product from afterimage burn-in is switching the power off or setting the PC or system to run a screen saver when not in use. Also, Warranty service may be limited depending on instruction guide. ‒‒ Use bright colors of similar brightness. Interval: Change text colour and background colour every 30 minutes. FLIGHT : TIME • Powering Off, Screen Saver and Power Saving Mode ‒‒ Power off the product for 2 hours after using it for 12 hours. ‒‒ Go to Display Properties > Power Supply on your PC and set the product to power off as required. OZ348 ‒‒ Using a screen saver is recommended. It is best to use a single-colour or moving-image screen saver. • Regular colour change ‒‒ Use 2 colors. Switch between 2 colors every 30 minutes as shown above. OZ348 Type 1 Type 2 FLIGHT TIME FLIGHT TIME OZ348 20:30 OZ348 20:30 UA102 21:10 UA102 21:10 • Avoid combinations of a text colour and background colour of contrasting brightness. (Brightness: refers to the lightness or darkness of a colour which varies depending on the amount of light emitted.) • Avoid using grey as it may contribute to afterimage burn-in. • Avoid using colors of contrasting brightness (black and white; grey). FLIGHT : TIME FLIGHT : TIME OZ348 : 20:30 OZ348 : 20:30 • Regular Text colour Change : 20:30 FLIGHT : TIME : 20:30 FLIGHT : TIME OZ348 : 20:30 FLIGHT : TIME OZ348 : 20:30 ‒‒ Move and change text every 30 minutes as shown below. FLIGHT : TIME OZ348 : 20:30 Step 1 Step 2 FLIGHT : TIME OZ348 : 20:30 Step 3 ‒‒ Regularly display a moving image along with a logo. Interval: Display a moving image along with a logo for 60 seconds after using for 4 hours. 89 Chapter 7. Appendix License This DivX Certified® device can play DivX® HD video files (including .avi, .divx). Manufactured under license from Dolby Laboratories. Dolby, Dolby Audio, Pro Logic, and the double-D symbol are trademarks of Dolby Laboratories. For DTS patents, see http://patents.dts.com. Manufactured under license from DTS, Inc. DTS, the Symbol, DTS in combination with the Symbol, DTS Premium Sound|5.1, DTS Digital Surround, DTS Express, and DTS Neo2:5 are registered trademarks or trademarks of DTS, Inc. in the United States and/ or other countries. © DTS, Inc. All Rights Reserved. Ⓡ Manufactured under a license from U.S. Patent No’s: 6,285,767, 8,027,477, 5,319,713, 5,333,201, 5,638,452, 5,771,295, 5,970,152, 5,912,976, 7,200,236, 7,492,907, 8,050,434, 7,720,240, 7,031,474, 7,907,736 and 7,764,802. DTS, the Symbol, and DTS and the Symbol together are registered trademarks & DTS Studio Sound is a trademark of DTS, Inc. ©2012 DTS, Inc. All Rights Reserved. The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing LLC in the United States and other countries. Download free software at www.divx.com to create, play and stream digital videos. This DivX Certified® device can play DivX® HD video (including .avi, .divx). DivX®, DivX Certified® and associated logos are trademarks of DivX, LLC and are used under license. Covered by one or more of the following U.S. patents: 8,731,369; RE45,052. Open Source Licence Notice In the case of using open source software, Open Source Licences are available on the product menu. Open Source Licence Notice is written only English. For information on the Open Source Licence Notice, contact the Samsung Customer Centre or send email to email@example.com.