Samsung | SM-T550 | Samsung Galaxy Tab A (SM-T550N) Benutzerhandbuch (Marshmallow)

SM-P350
SM-T350
SM-P550
SM-T550
User Manual
English. 06/2016. Rev.1.0
www.samsung.com
Table of Contents
Read me first
Network connectivity
34Wi-Fi
Getting started
7
8
11
14
16
17
18
S Pen features
Package contents
Device layout
S Pen
Charging the battery
Using a memory card
Turning the device on and off
Locking and unlocking the screen
35 Air command
36 Action memo
38 Smart select
39 Screen write
40 S Note
43Scrapbook
44 Using the S Pen
Basics
19
22
26
28
28
30
32
32
33
Motions & usability features
Using the touch screen
Home screen layout
Notifications panel
Opening apps
Installing or uninstalling apps
Entering text
Screen capture
My Files
Power saving feature
47 Advanced features
48 Multi window
Personalising
53
54
55
56
58
2
Managing the Home and Apps screens
Setting wallpaper and ringtones
Changing the screen lock method
Private mode
Setting up accounts
Table of Contents
Contacts
Connecting with other
devices
59 Adding contacts
59 Importing and exporting contacts
60 Searching for contacts
78Bluetooth
80 Wi-Fi Direct
81 Quick connect
83SideSync
88 Smart View
90 Mobile printing
Camera
61 Basic shooting
62 Shooting modes
64 Camera settings
Device & data manager
91 Transferring data from your previous
device
92 Using the device as a removable disk
for data transfer
93 Updating the device
94 Backing up and restoring data
94 Performing a data reset
Gallery
65 Viewing content on the device
Useful apps and features
66 S Finder
66 S Planner
68Email
70Internet
71Music
72Video
73Clock
74Calculator
74Memo
75 Smart Manager
76 Google apps
Settings
95 About Settings
95Wi-Fi
95Bluetooth
95 Flight mode
96 Data usage
96 More connection settings
97Applications
97Sound
3
Table of Contents
98Display
98 S Pen
99 Advanced features
99Wallpaper
99 Lock screen and security
100Privacy
100Accessibility
102Accounts
102 Backup and reset
103 Language and input
103Battery
104Storage
104Accessories
104 Date and time
104 About device
Appendix
105Troubleshooting
110 Removing the battery (non-removable
type)
4
Read me first
Please read this manual before using the device to ensure safe and proper use.
• Descriptions are based on the device’s default settings.
• Some content may differ from your device depending on the region, service provider,
model specifications, or device’s software.
• Content (high quality content) that requires high CPU and RAM usage will affect the
overall performance of the device. Apps related to the content may not work properly
depending on the device’s specifications and the environment that it is used in.
• Samsung is not liable for performance issues caused by apps supplied by providers other
than Samsung.
• Samsung is not liable for performance issues or incompatibilities caused by edited
registry settings or modified operating system software. Attempting to customise the
operating system may cause the device or apps to work improperly.
• Software, sound sources, wallpapers, images, and other media provided with this device
are licensed for limited use. Extracting and using these materials for commercial or other
purposes is an infringement of copyright laws. Users are entirely responsible for illegal
use of media.
• Default apps that come with the device are subject to updates and may no longer be
supported without prior notice. If you have questions about an app provided with
the device, contact a Samsung Service Centre. For user-installed apps, contact service
providers.
• Modifying the device’s operating system or installing softwares from unofficial sources
may result in device malfunctions and data corruption or loss. These actions are violations
of your Samsung licence agreement and will void your warranty.
• Depending on the region, you can view the regulatory information on the device. To view
the information, tap Apps → Settings → About device → Regulatory information.
5
Read me first
Instructional icons
Warning: situations that could cause injury to yourself or others
Caution: situations that could cause damage to your device or other equipment
Note: notes, usage tips, or additional information
6
Getting started
Package contents
Check the product box for the following items:
• Device
• Quick start guide
• The items supplied with the device and any available accessories may vary
depending on the region or service provider.
• The supplied items are designed only for this device and may not be compatible
with other devices.
• Appearances and specifications are subject to change without prior notice.
• You can purchase additional accessories from your local Samsung retailer. Make
sure they are compatible with the device before purchase.
• Use only Samsung-approved accessories. Using unapproved accessories may cause
the performance problems and malfunctions that are not covered by the warranty.
• Availability of all accessories is subject to change depending entirely on
manufacturing companies. For more information about available accessories, refer
to the Samsung website.
7
Getting started
Device layout
– – Type 1 (SM-P350, SM-T350):
Light sensor
Front camera
Microphone
Power button
Touch screen
Volume button
Home button
Memory card slot
Recent apps button
Back button
Headset jack
Multipurpose jack
S Pen (SM-P350)
GPS antenna
Push clip
Rear camera
Push clip
Speaker
8
Getting started
– – Type 2 (SM-P550, SM-T550):
Light sensor
Front camera
Microphone
Power button
Touch screen
Volume button
Home button
Memory card slot
Recent apps button
Back button
Headset jack
Multipurpose jack
S Pen (SM-P550)
GPS antenna (SM-P550)
GPS antenna (SM-T550)
Push clip
Rear camera
Push clip
Speaker
Speaker
9
Getting started
• Do not cover the antenna area with your hands or other objects. This may cause
connectivity problems or drain the battery.
• Using a Samsung-approved screen protector is recommended. Unapproved screen
protectors may cause the sensors to malfunction.
• Do not allow water to contact the touch screen. The touch screen may malfunction
in humid conditions or when exposed to water.
Buttons
Button
Function
Power
Recent apps
Home
• Press and hold to turn the device on or off.
• Press to turn on or lock the screen.
• Tap to open the list of recent apps.
• Tap and hold to launch the split screen view.
• Press to turn on the screen while the screen is locked.
• Press to return to the Home screen.
• Press and hold to launch Google.
Back
• Tap to return to the previous screen.
Volume
• Press to adjust the device volume.
10
Getting started
S Pen
S Pen is only included in some devices.
S Pen button
S Pen nib
Tweezers
Name
S Pen nib
S Pen button
Tweezers
Functions
• Use the S Pen to write, draw, or perform touch actions on the
screen.
• Hover the S Pen over items on the screen to access additional
S Pen features, such as Air Button and the air view feature.
• Hover the S Pen over the screen and press the S Pen button to
display the air command features.
• While pressing and holding the S Pen button, drag the S Pen over
items to select them.
• Remove the S Pen nib with the tweezers when replacing the nib.
11
Getting started
Removing the S Pen
When you remove the S Pen from the slot, the device launches Air command or displays the
air command features depending on the S Pen detachment option setting.
To change the setting, open the Apps screen and tap Settings → S Pen → Detachment
options.
Replacing the S Pen nib
If the nib is dull, replace it with a new one.
1 Firmly hold the nib with the tweezers and remove it.
12
Getting started
2 Insert a new nib into the S Pen.
Be careful not to pinch your fingers with the tweezers.
• Do not reuse old nibs. Doing so may cause the S Pen to malfunction.
• Do not press the nib excessively when inserting the nib into the S Pen.
• Do not insert the round end of the nib into the S Pen. Doing so may cause damage
to the S Pen or your device.
• If the S Pen is not working properly, take it to a Samsung Service Centre. For more
information about the S Pen, visit the Samsung website.
• If you use the S Pen at sharp angles on the screen, the device may not recognise
the S Pen actions. Do not bend or apply excessive pressure with the S Pen while
using it.
• The Recent apps button and the Back button can be used with the S Pen.
13
Getting started
Charging the battery
Use the charger to charge the battery before using it for the first time. A computer can be also
used to charge the battery by connecting them via the USB cable.
Use only Samsung-approved chargers, batteries, and cables. Unapproved chargers or
cables can cause the battery to explode or damage the device.
• When the battery power is low, the battery icon appears empty.
• If the battery is completely discharged, the device cannot be turned on
immediately when the charger is connected. Allow a depleted battery to charge for
a few minutes before turning on the device.
• If you use multiple apps at once, network apps, or apps that need a connection
to another device, the battery will drain quickly. To avoid disconnecting from the
network or losing power during a data transfer, always use these apps after fully
charging the battery.
1 Connect the USB cable to the USB power adaptor and then plug the end of the USB cable
into the multipurpose jack.
Connecting the charger improperly may cause serious damage to the device. Any
damage caused by misuse is not covered by the warranty.
14
Getting started
2 Plug the USB power adaptor into an electric socket.
• The device can be used while it is charging, but it may take longer to fully charge
the battery.
• If the device receives an unstable power supply while charging, the touch screen
may not function. If this happens, unplug the charger from the device.
• While charging, the device may heat up. This is normal and should not affect the
device’s lifespan or performance. If the battery gets hotter than usual, the charger
may stop charging.
• If the device is not charging properly, take the device and the charger to a
Samsung Service Centre.
3 After fully charging, disconnect the device from the charger. First unplug the charger
from the device, and then unplug it from the electric socket.
To save energy, unplug the charger when not in use. The charger does not have a
power switch, so you must unplug the charger from the electric socket when not in
use to avoid wasting power. The charger should remain close to the electric socket
and easily accessible while charging.
Reducing the battery consumption
Your device provides options that help you save the battery power. By customising these
options and deactivating features in the background, you can use the device longer between
charges:
• Optimise the device using the Smart manager.
• When you are not using the device, switch to sleep mode by pressing the Power button.
• Close unnecessary apps using the task manager.
• Deactivate the Bluetooth feature.
• Deactivate the Wi-Fi feature.
• Deactivate auto-syncing of apps.
• Decrease the backlight time.
• Decrease the screen brightness.
15
Getting started
Using a memory card
Installing a memory card
Your device accepts memory cards with maximum capacities of 128 GB. Depending on the
memory card manufacturer and type, some memory cards may not be compatible with your
device.
• Some memory cards may not be fully compatible with the device. Using an
incompatible card may damage the device or the memory card, or corrupt the data
stored in it.
• Use caution to insert the memory card right-side up.
• The device supports the FAT and the exFAT file systems for memory cards. When
inserting a card formatted in a different file system, the device asks to reformat the
memory card.
• Frequent writing and erasing of data shortens the lifespan of memory cards.
• When inserting a memory card into the device, the memory card’s file directory
appears in the My Files → SD card folder.
1 Open the cover of the memory card slot.
2 Insert a memory card with the gold-coloured contacts facing downwards.
3 Push the memory card into the slot until it locks in place.
4 Close the cover of the memory card slot.
16
Getting started
Removing the memory card
Before removing the memory card, first unmount it for safe removal. On the Home screen, tap
Apps → Settings → Storage → SD card → Unmount.
1 Open the cover of the memory card slot.
2 Push the memory card until it disengages from the device, and then pull it out.
3 Close the cover of the memory card slot.
Do not remove the memory card while the device is transferring or accessing
information. Doing so can cause data to be lost or corrupted or can damage the
memory card or device. Samsung is not responsible for losses that result from the
misuse of damaged memory cards, including the loss of data.
Formatting the memory card
A memory card formatted on a computer may not be compatible with the device. Format the
memory card on the device.
On the Home screen, tap Apps → Settings → Storage → SD card → Format → FORMAT.
Before formatting the memory card, remember to make backup copies of all
important data stored in the device. The manufacturer’s warranty does not cover loss
of data resulting from user actions.
Turning the device on and off
Press and hold the Power button for a few seconds to turn on the device.
When you turn on your device for the first time or after performing a data reset, follow the onscreen instructions to set up your device.
To turn off the device, press and hold the Power button, and then tap Power off.
Follow all posted warnings and directions from authorised personnel in areas where
the use of wireless devices is restricted, such as aeroplanes and hospitals.
17
Getting started
Restarting the device
If your device is frozen and unresponsive, press and hold the Power button and the Volume
Down button simultaneously for more than 7 seconds to restart it.
Power button
Volume Down button
Locking and unlocking the screen
Pressing the Power button turns off the screen and locks it. Also, the screen turns off and
automatically locks if the device is not used for a specified period.
To unlock the screen, press the Power button or the Home button and flick your finger in any
direction within the unlock screen area.
You can change the unlock code to unlock the screen. Refer to Changing the screen lock
method for more information.
18
Basics
Using the touch screen
• Do not allow the touch screen to come into contact with other electrical devices.
Electrostatic discharges can cause the touch screen to malfunction.
• To avoid damaging the touch screen, do not tap it with anything sharp or apply
excessive pressure to it with your fingertips.
• The device may not recognise touch inputs close to the edges of the screen, which
are outside of the touch input area.
• Leaving the touch screen idle for extended periods may result in afterimages
(screen burn-in) or ghosting. Turn off the touch screen when you do not use the
device.
Tapping
To open an app, to select a menu item, to press an on-screen button, or to enter a character
using the keyboard on the screen, tap it with a finger or the S Pen.
19
Basics
Tapping and holding
Tap and hold an item or the screen for more than 2 seconds to access available options.
Dragging
To move an item, tap and hold it and drag it to the target position.
20
Basics
Double-tapping
Double-tap on a webpage or image to zoom in. Double-tap again to return.
Flicking
Flick left or right on the Home screen or the Apps screen to see another panel. Flick up or
down to scroll through a webpage or a list of items, such as contacts.
Spreading and pinching
Spread two fingers apart on a webpage, map, or image to zoom in a part. Pinch to zoom out.
21
Basics
Home screen layout
Home screen
The Home screen is the starting point for accessing all of the device’s features. It displays
widgets, shortcuts to apps, and more. Widgets are small apps that launch specific app
functions to provide information and convenient access on your Home screen.
To view other panels, scroll left or right, or tap one of the screen indicators at the bottom of
the screen. To customise the Home screen, refer to Managing the Home screen.
A widget
An app
A folder
Screen indicators
Favourite apps
22
Basics
Home screen options
On the Home screen, tap and hold an empty area, or pinch your fingers together to access
the available options.
23
Basics
Apps screen
The Apps screen displays icons for all apps, including newly installed apps.
On the Home screen, tap Apps to open the Apps screen. To view other panels, scroll left or
right, or select a screen indicator at the bottom of the screen. To customise the Apps screen,
refer to Managing the Apps screen.
Edit the Apps
screen.
An app
A screen indicator
24
Basics
Indicator icons
Indicator icons appear on the status bar at the top of the screen. The icons listed in the table
below are most common.
• The status bar may not appear at the top of the screen in some apps. To display the
status bar, drag down from the top of the screen.
• Some indicator icons may vary depending on the devices.
Icon
Meaning
Wi-Fi connected
Bluetooth feature activated
GPS activated
Alarm activated
Mute mode activated
Flight mode activated
Error occurred or caution required
Battery power level
25
Basics
Notifications panel
Using the notifications panel
When you receive new notifications, such as messages, indicator icons appear on the status
bar. To see more information about the icons, open the notifications panel and view the
details.
To open the notifications panel, drag the status bar downwards. To close the notifications
panel, drag the bar from the bottom of the screen upwards.
You can use the following functions on the notifications panel.
Launch Settings.
Activate or deactivate options.
Tap and hold a button to view
more detailed settings.
View more quick setting
buttons.
Adjust the brightness.
Launch Quick connect.
Tap a notification and perform
various actions.
Clear all notifications.
26
Basics
Rearranging quick setting buttons
To rearrange quick setting buttons on the notifications panel, tap
an item, drag the item to another location, and then tap DONE.
→ EDIT, tap and hold
Using the quick setting buttons
You can activate or deactivate some features on the notifications panel. Tap the following
options to activate or deactivate them. You can view more detailed settings if you tap and
hold a button.
• Wi-Fi: Refer to Wi-Fi for more information.
• Location: Activate or deactivate the GPS feature.
• Sound / Mute: Select a sound mode.
• Auto rotate / Portrait: Allow or prevent the interface from rotating when you rotate the
device.
Some apps do not allow screen rotation.
• Bluetooth: Refer to Bluetooth for more information.
• Power saving: Refer to Power saving feature for more information.
• Flight mode: Refer to Flight mode for more information.
• Do not disturb: Activate or deactivate blocking mode. In blocking mode, the device will
block notifications. To select which notifications will be blocked, tap Settings → Do not
disturb.
• Reading mode: Activate or deactivate reading mode. In reading mode, the device helps
protect your eyes when reading at night.
• U. power saving: Refer to Ultra power saving mode for more information.
This feature may not be supported by some devices.
• Private mode: Refer to Private mode for more information.
• Smart View: Refer to Smart View for more information.
• Sync: When you activate this feature, the device automatically syncs apps, such as
calendar or email.
27
Basics
Opening apps
On the Home screen or the Apps screen, select an app icon to open it.
To open the list of recently-used apps, tap
and select an app icon to open.
Closing an app
Tap
and drag an app icon to the left or right to close it. To close all running apps, tap
CLOSE ALL.
Installing or uninstalling apps
Galaxy Apps
Use this app to purchase and download apps.
Tap Galaxy Apps on the Apps screen.
This app may not be available depending on the region or service provider.
Installing apps
Browse apps by category or tap SEARCH to search for a keyword.
Select an app to view information about it. To download free apps, tap INSTALL. To purchase
and download apps where charges apply, tap the button that shows the app’s price.
To change the auto update settings, tap
then select an option.
28
→ Settings → Auto update apps, and
Basics
Play Store
Use this app to purchase and download apps.
Tap Play Store on the Apps screen.
Installing apps
Browse apps by category or tap the search field to search for a keyword.
Select an app to view information about it. To download free apps, tap INSTALL. To purchase
and download apps where charges apply, tap the price and follow the on-screen instructions.
To change the auto update settings, tap
then select an option.
→ Settings → Auto-update apps, and
Managing apps
Uninstalling or disabling apps
To disable default apps, open the Apps screen and tap EDIT.
can disable. Select an app and tap DISABLE → DONE.
appears on the apps that you
To uninstall downloaded apps, open the Apps screen and tap EDIT → → OK. Alternatively,
on the Apps screen, tap Settings → Applications → Application manager, select an app,
and then tap UNINSTALL.
Enabling apps
On the Apps screen, tap Settings → Applications → Application manager →
Disabled, select an app, and then tap ENABLE.
→
• Disabling apps: Disable selected default apps that cannot be uninstalled from the
device. You cannot use disabled apps.
• Uninstalling apps: Uninstall downloaded apps.
29
Basics
Entering text
Keyboard layout
A keyboard appears automatically when you enter text to send messages, create memos, and
more.
• Text entry is not supported in some languages. To enter text, you must change the
input language to one of the supported languages.
• This feature may not be supported by some devices.
Delete a preceding character.
Break to the next line.
Enter uppercase. For all caps,
tap it twice.
Move the cursor.
Enter punctuation marks.
Switch to handwriting mode.
Enter a space.
Changing the input language
Tap and hold , tap → Add input languages, and then select the languages to use. If
you select two or more languages, you can switch between the input languages by sliding
the space key left or right.
Using additional keyboard functions
Tap and hold
to use various functions. Other icons may appear instead of
on the last function that was used.
depending
• : Enter text by voice.
Start or pause entering text by
voice.
30
Basics
• : Switch to handwriting mode.
Enter numbers and symbols.
Switch to the standard
keyboard.
This feature may not be available depending on the region or service provider.
• : Add an item from the clipboard.
• : Enter emoticons.
• : Switch to the floating or split keyboard.
• : Change the keyboard settings.
Copying and pasting
1 Tap and hold over text.
2 Drag or to select the desired text, or tap Select all to select all text.
3 Tap Copy or Cut. The selected text is copied to the clipboard.
4 Place the cursor where the text is to be inserted and tap → Paste. To paste text that
you have previously copied, tap
→ Clipboard and select the text.
31
Basics
Screen capture
Capture a screenshot while using the device.
Press and hold the Home button and the Power button simultaneously. You can view
captured images in Gallery. After capturing a screenshot, you can edit the image and share it
with others.
You can also capture screenshots using other methods. Refer to Palm swipe to capture for
more information.
It is not possible to capture a screenshot while using some apps.
My Files
Use this app to access various files stored in the device.
This feature may vary depending on the devices.
Tap My Files on the Apps screen.
View recent files.
Access additional options.
View files stored in the device.
View files by categories.
View storage information.
32
Basics
Power saving feature
Power saving mode
Save the battery power by limiting the device’s functions.
On the Apps screen, tap Settings → Battery → Power saving mode, and then tap the switch
to activate it.
To automatically activate power saving mode when the remaining battery power reaches the
preset level, tap Start power saving and select an option.
Ultra power saving mode
Use this mode to extend the device’s battery power. In ultra power saving mode, the device
performs the following:
• Restricts the available apps to essential and selected apps only.
• Deactivates the Wi-Fi and Bluetooth feature.
On the Apps screen, tap Settings → Battery → Ultra power saving mode, and tap switch to
activate it.
To add an app to the Home screen, tap
and select an app.
To remove an app from the Home screen, tap MORE → Remove, select an app with
then tap OK.
, and
To change the settings for ultra power saving mode, such as network connectivity or sound,
tap MORE → Settings.
To deactivate ultra power saving mode, tap MORE → Disable Ultra power saving mode.
• This feature may not be supported by some devices.
• The usage time left shows the time remaining before the battery power runs
out. Usage time left may vary depending on your device settings and operating
conditions.
33
Network connectivity
Wi-Fi
Connect the device to a Wi-Fi network to use the Internet or share media files with other
devices. Refer to Wi-Fi for additional options.
• Your device uses a non-harmonised frequency and is intended for use in all
European countries. The WLAN can be operated in the EU without restriction
indoors, but cannot be operated outdoors.
• Turn off Wi-Fi to save the battery when not in use.
1 On the Apps screen, tap Settings → Wi-Fi, and then tap the switch to activate it.
2 Select a network from the Wi-Fi networks list. Networks that require a password appear
with a lock icon.
3 Tap CONNECT.
Once the device connects to a Wi-Fi network, the device will reconnect to that
network each time it is available without requiring a password. To prevent the device
connecting to the network automatically, select it from the list of networks and tap
FORGET.
34
S Pen features
S Pen is only included in some devices.
Air command
Remove the S Pen from the slot, or hover the S Pen over any part of the screen and press the
S Pen button to access four useful features.
With the air command features, you can perform various actions.
Action memo
Smart select
Screen write
• Action memo: Write memos quickly and link actions to them. You can send messages,
search the web, and more. Refer to Action memo for more information.
• Smart select: Collect content quickly. Refer to Smart select for more information.
• Screen write: Capture, edit, and write memos on screenshots, and then share them. Refer
to Screen write for more information.
35
S Pen features
Action memo
Open the Action memo pad and create memos to perform various actions using the written
or drawn information.
1 On the air command panel, tap Action memo.
2 Write or draw a memo.
3 Tap MORE → Link to action.
The entire memo will be selected. If you want to use specific information from the
memo, tap the outside of the selected area to deselect the memo and draw around the
information to use it.
Save the memo.
Erase the memo.
Access additional options.
Write a memo or change the
pen colour.
Discard the memo.
Available functions for the
selected memo information
Adjust the size of the memo
pad.
36
S Pen features
4 Select an app to use with the selected memo information.
The selected app will launch from Action memo.
Search the web.
Send an email.
Search for a location.
Create a contact.
Create a task.
Viewing memos
On the Action memo screen, tap List. Select a memo to view and edit it.
Adding Action memo widgets on the Home screen
After composing a memo, tap MORE → Pin to home screen. The memo will automatically be
saved and an Action memo widget will be added to the Home screen. Tap the widget on the
Home screen to view or edit the memo.
Editing a memo as S Note file
While composing a memo, tap MORE → Edit as S Note file to open S Note and edit the memo
in it. The same pen colour that you were using in Action memo will be applied in S Note.
37
S Pen features
Smart select
Collect the desired area of content appearing on the screen with the S Pen. You can collect
content from webpages or music and videos during playback.
1 When there is content you want to collect, such as a part of a webpage, open the air
command panel and tap Smart select.
2 Drag the S Pen across the content you want to collect.
3 Select an option to use with the collected item.
• : Extract text from the item. You can copy the extracted text to the clipboard.
Extract text.
• Share: Share the item with others.
• Save in Scrapbook: Save the item in Scrapbook.
38
S Pen features
Screen write
Capture screenshots to write or draw on them.
1 When there is content you want to capture, such as a part of a webpage, open the air
command panel and tap Screen write.
The current screen is automatically captured and the editing toolbar appears on the
screen.
2 Write a memo on the screenshot.
3 Select an option to use with the screenshot.
• Share: Share the screenshot with others.
• Save in Gallery: Save the screenshot. You can view captured images in Gallery.
It is not possible to capture a screenshot while using some apps.
39
S Pen features
S Note
Create custom notes by recording your thoughts and ideas. You can insert multimedia files
and create Photo notes.
Using the S Note widget
You can launch some S Note features directly from the S Note widget.
On the Home screen, tap an icon in the S Note widget.
Launch S Note.
Create a note in text mode.
Create a note in handwriting
mode.
Creating notes
1 Tap S Note on the Apps screen.
Alternatively, on the Home screen, tap
in the S Note widget.
2 Tap .
3 Compose a note.
Tap Pen to write or draw on the screen, or tap Text to enter text using the keyboard.
Write a note.
Access additional options.
Save the note.
Erase the note.
Enter a note.
Undo and redo the last action.
Append another page to the
current note.
40
S Pen features
Changing the pen settings
When writing or drawing on the screen, tap Pen once more to change the pen type, line
thickness, or pen colour.
Change the pen type.
Change the line thickness.
Select a new colour using the
colour picker.
Change the pen colour.
Fountain pen
Calligraphy pen
Using the line eraser
1 Tap Eraser.
2 Tap an area to erase.
The whole line on the area will be erased. The line eraser can erase your S Note line by
line.
• To only erase the area you touch with the S Pen, tap Eraser once more and tap Erase
touched area. You can adjust the size of the eraser by dragging the size adjustment
bar.
• To clear the note, tap ERASE ALL.
Even with a smaller eraser, you may still not be able to precisely erase the intended
part.
41
S Pen features
Editing handwritten notes
Edit handwritten notes using various editing options, such as cutting, moving, resizing, or
transforming.
1 When there is handwriting or a drawing on the note, tap MORE → Selection mode.
2 Tap or draw a line around the input to select and edit it.
To move the input to another location, select the input, and then drag it to a new
location.
To resize the input, select the input and drag the frame handle.
3 Use one of the following options:
• Layout: Arrange the layers.
• Cut: Cut out the input. To paste it to another location, tap and hold the location, and
then tap Paste.
• Copy: Copy the input. To paste it to another location, tap and hold the location, and
then tap Paste.
42
S Pen features
Scrapbook
Collect content from various sources to create your own digital scrapbook. While viewing
webpages or videos, you can select and add a desired area to scrapbooks.
This app may not be available depending on the region or service provider.
When you launch this app for the first time or restart it after performing a data reset, read and
agree to the terms and conditions, and then set a sync option.
1 Tap Scrapbook on the Apps screen.
2 Tap to select a category and select a scrapbook.
If there is a link below the scrapbook content, tap the link to go to the source.
3 Tap EDIT to edit it.
You can add a title, text, memos, or tags to the scrapbook.
4 Tap SAVE to save the changes.
43
S Pen features
Using the S Pen
Write, draw, or perform touch actions with the S Pen. You can easily access additional features
by pressing the S Pen button.
Air view
Hover over an item on the screen with the S Pen to perform various functions.
If this feature is not activated, open the Apps screen, tap Settings → S Pen → Air
view, and then tap the switch to activate it.
Previewing information
Point at the screen to preview content or view information in a pop-up window.
44
S Pen features
Using Air Button
Hovering the S Pen over items in some apps, such as Gallery and Video, will display Air
Button on the preview window. You can perform various actions directly from the preview
window using Air Button.
Air Button
Pen Select
While pressing and holding the S Pen button, drag the S Pen over text or item lists to select
multiple items or text. You can also copy and paste the selected items or text into another
app or share them with others.
45
S Pen features
Direct pen input
Fill in forms and write messages using your handwriting with the S Pen.
If this feature is not activated, open the Apps screen, tap Settings → S Pen → Direct
pen input, and then tap the switch to activate it.
Writing in text fields
1 Hover the S Pen over a text field.
2 Tap to open the handwriting field.
3 Write with the S Pen.
4 When you are finished, tap DONE.
46
Motions & usability features
Advanced features
Excessive shaking or impact on the device may result in unintended inputs. Control
motions properly.
Palm swipe to capture
On the Apps screen, tap Settings → Advanced features → Palm swipe to capture, and then
tap the switch to activate it.
Place the side of your hand on the screen and sweep it across the screen from the right to
the left or vice versa to capture a screenshot. You can view captured images in Gallery. After
capturing a screenshot, you can edit the image and share it with others.
It is not possible to capture a screenshot while using some apps.
47
Motions & usability features
Easy mute
On the Apps screen, tap Settings → Advanced features → Easy mute, and then tap the
switch to activate it.
Cover the screen with your palm to mute alarms.
Multi window
About Multi window
Multi window lets you run two apps at the same time in the split screen view. You can also run
multiple apps at the same time in the pop-up view.
Some apps may not support this feature.
Split screen view
1 Tap
to open the list of recently used apps.
48
Motions & usability features
2 Swipe upwards or downwards and tap
on a recent app window.
The selected app will launch in the upper window.
3 Select another app to launch.
You can also launch the split screen view by tapping and holding
49
.
Motions & usability features
Using additional options
When using apps in the split screen view, select an app window and tap the circle between
the app windows to access the following options:
• : Switch locations between app windows.
• : Drag and drop text or copied images from one window to another. Tap and hold an
item in the selected window and drag it to a location in another window.
Some apps may not support this feature.
50
Motions & usability features
• : Minimise the window.
• : Maximise the window.
• : Close the app.
Adjusting the window size
Drag the circle between the app windows up or down to adjust the size of the windows.
Pop-up view
1 On the Apps screen, launch an app to use in the pop-up view.
2 Drag down diagonally from either end of the top edge.
The app screen will appear in the pop-up view.
Drag and drop content.
Minimise the window.
Close the app.
Maximise the window.
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Motions & usability features
Moving pop-up windows
To move a pop-up window, tap and hold the circle on a window and drag it to a new location.
Launching the pop-up view from the split screen view
1 On the split screen view, tap an app window to launch it in the pop-up view.
2 Tap and hold the circle between the app windows.
The selected app will launch in a pop-up window.
52
Personalising
Managing the Home and Apps screens
Managing the Home screen
Adding items
Tap and hold an app or a folder from the Apps screen, and then drag it to the Home screen.
To add widgets, open the Home screen, tap and hold an empty area, tap Widgets, tap and
hold a widget, and then drag it to the Home screen.
Moving and removing an item
Tap and hold an item on the Home screen, and then drag it to a new location.
To move the item to another panel, drag it to the side of the screen.
You can also move frequently-used apps to the shortcuts area at the bottom of the Home
screen.
To remove an item, tap and hold the item. Then, drag it to Remove that appears at the top of
the screen.
Creating a folder
1 On the Home screen, tap and hold an app, and then drag it over another app.
2 Enter a folder name.
To add more apps to the folder, tap and hold another app, and then drag it to the folder.
53
Personalising
Managing panels
On the Home screen, tap and hold an empty area to add, move, or remove a panel.
To add a panel, scroll left to the last panel, and then tap
.
To move a panel, tap and hold a panel preview, and then drag it to a new location.
To remove a panel, tap and hold a panel preview, and then drag it to Remove at the top of
the screen.
To set a panel as the main Home screen, tap
.
Managing the Apps screen
Moving items
On the Apps screen, tap EDIT. Tap and hold an item and drag it to a new location.
To move the item to another panel, drag it to the side of the screen.
Setting wallpaper and ringtones
Setting wallpaper
Set an image or photo stored in the device as wallpaper for the Home screen or the locked
screen.
1 On the Home screen, tap and hold an empty area, and then tap Wallpapers. Alternatively,
on the Apps screen, tap Settings → Wallpaper.
2 Select a screen to change or apply wallpaper to.
3 Scroll left or right and select from images displayed at the bottom of the screen.
To select photos taken by the device’s camera or other images, tap From Gallery.
4 Tap SET AS WALLPAPER or DONE.
54
Personalising
Changing ringtones
Change ringtones for notifications.
On the Apps screen, tap Settings → Sound.
To set a ringtone for notifications, tap Notification sounds → Default notification sound,
select a ringtone, and then tap OK.
Changing the screen lock method
You can change the way that you lock the screen to prevent others from accessing your
personal information.
On the Apps screen, tap Settings → Lock screen and security → Screen lock type, and then
select a screen lock method. The device requires an unlock code whenever unlocking it.
If the unlock code is forgotten, take the device to a Samsung Service Centre to reset it.
Pattern
Draw a pattern by connecting four dots or more, and then draw the pattern again to verify it.
Set a backup PIN to unlock the screen when you forget the pattern.
PIN
A PIN consists of numbers only. Enter at least four numbers, and then enter the password
again to verify it.
Password
A password consists of characters and numbers. Enter at least four characters including
numbers and symbols, and then enter the password again to verify it.
55
Personalising
Private mode
Use this mode to prevent others from using or accessing specific content, such as images and
documents, stored on the device. You can save content to a specific location and deactivate
private mode to hide items securely.
Activating private mode
1 On the Apps screen, tap Settings → Privacy → Private mode, and then tap the switch to
activate it.
If you are activating private mode for the first time, follow the on-screen instructions to
set up a private mode access code.
2 Follow the on-screen instructions to enter the preset private mode access code.
Private mode is activated and
appears on the status bar.
You can view and access the hidden items only when private mode is activated. To
hide items stored in the private folder, deactivate private mode.
Hiding content
1 On the Apps screen, launch an app to hide items.
2 Select an item and tap MORE → Move to Private.
If private mode is not activated, follow the on-screen instructions to enter the preset
private mode access code.
The selected items will be moved to the private folder.
56
Personalising
Viewing hidden content
You can view hidden items only when private mode is activated.
1 On the Apps screen, tap Settings → Privacy → Private mode, and then tap the switch to
activate it.
2 Follow the on-screen instructions to enter the preset private mode access code.
3 On the Apps screen, tap My Files → Private.
Items moved to the private folder will appear on the screen.
Unhiding content
1 In the private folder, tap and hold an item, and then tick items to unhide.
2 Tap MORE → Remove from Private.
3 Select a folder to move the items to, and then tap DONE.
The items will be moved to the selected folder.
Automatically deactivating private mode
You can set the device to automatically deactivate private mode each time the screen turns
off.
1 On the Apps screen, tap Settings → Privacy → Private mode, and then tap the switch to
activate it.
2 Follow the on-screen instructions to enter the preset private mode access code.
3 Tap the Auto disable switch to activate it.
When the Auto disable option is enabled, the device will fail to transfer files to the
private folder if the screen turns off during transfer.
57
Personalising
Setting up accounts
Adding accounts
Some apps used on your device require a registered account. Create accounts to have the
best experience with your device.
On the Apps screen, tap Settings → Accounts → Add account and select an account service.
Then, follow the on-screen instructions to complete the account setup.
To sync content with your accounts, select an account and select items to sync.
Removing accounts
On the Apps screen, tap Settings → Accounts, select an account, and then tap MORE →
Remove account.
58
Contacts
Adding contacts
Moving contacts from other devices
You can move contacts from other devices to your device. Refer to Transferring data from
your previous device for more information.
Creating contacts manually
1 On the Apps screen, tap Contacts.
2 Tap and enter contact information.
• : Add an image.
• /
: Add or delete a contact field.
3 Tap SAVE.
Importing and exporting contacts
Import contacts from storage services to your device or export contacts from the device to
storage services.
On the Apps screen, tap Contacts.
Tap MORE → Settings → Import/Export contacts, and then select an import or export
option.
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Contacts
Searching for contacts
On the Apps screen, tap Contacts.
Use one of the following search methods:
• Scroll up or down the contacts list.
• Drag a finger along the index at the left side of the contacts list to scroll through it
quickly.
• Tap the search field at the top of the contacts list and enter search criteria.
Once a contact is selected, take one of the following actions:
• : Add to favourite contacts.
• : Compose an email.
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Camera
Basic shooting
Taking photos or recording videos
1 Tap Camera on the Apps screen.
2 Tap the image on the preview screen where the camera should focus.
3 Tap to take a photo or tap to record a video.
• Spread two fingers apart on the screen to zoom in, and pinch to zoom out.
• To capture an image from the video while recording, tap Capture.
• To change the focus while recording a video, tap where you want to focus. To focus on
the centre of the screen, tap .
Display current
mode.
View photos and
videos you have
captured.
Select among various
effects that are
available.
Start recording a
video.
Use this for
delayed-time shots.
Take a photo.
Switch between the
front and rear
cameras.
Change camera
settings.
Change the shooting
mode.
• The camera automatically shuts off when unused.
• Make sure that the lens is clean. Otherwise, the device may not work properly in
some modes that require high resolutions.
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Camera
Launching Camera on the locked screen
To quickly take photos of special moments, launch Camera on the locked screen.
On the locked screen, drag
outside the large circle.
This feature may not be available depending on the region or service provider.
Camera etiquette
• Do not take photos or record videos of other people without their permission.
• Do not take photos or record videos where legally prohibited.
• Do not take photos or record videos in places where you may violate other people’s
privacy.
Shooting modes
Auto
Use this mode to allow the camera to evaluate the surroundings and determine the ideal
mode for the photo.
On the Apps screen, tap Camera → MODE → Auto.
Panorama
Use this mode to take a photo composed of many photos strung together.
On the Apps screen, tap Camera → MODE → Panorama.
To get the best shot, follow these tips:
• Move the camera slowly in one direction.
• Keep the image within the frame on the camera’s viewfinder.
• Avoid taking photos of indistinct backgrounds, such as an empty sky or a plain
wall.
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Camera
Continuous shot
Use this mode to take a series of photos of moving subjects.
On the Apps screen, tap Camera → MODE → Continuous shot.
Tap and hold
to take several photos continuously.
Beauty face
Use this mode to take a photo with lightened faces for gentler images.
On the Apps screen, tap Camera → MODE → Beauty face.
Interval shot
Use this mode to take series of self-portraits at an interval and save photos you want.
1 On the Apps screen, tap Camera.
2 Tap to use the front camera.
3 Tap MODE → Interval shot.
4 When the device detects your face, tap
to take a photo of yourself. You can also tap the
screen to take a photo.
The device will take photos at the two-second intervals.
5 Tick photos you want to save and tap SAVE.
Sound & shot
Use this mode to take a photo with sound. The device identifies the photos with
On the Apps screen, tap Camera → MODE → Sound & shot.
Sports
Use this mode to take a photo of fast-moving subjects.
On the Apps screen, tap Camera → MODE → Sports.
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in Gallery.
Camera
Camera settings
On the Apps screen, tap Camera → SETTINGS. Not all of the following options are available
in both still camera and video camera modes.
• Video size (rear): Select a resolution. Higher resolutions result in higher quality videos,
however they will take up more memory.
• Gesture control: Set the device to detect your palm, so you can use it to take selfportraits.
• Save pictures as previewed: Invert the image to create a mirror-image of the original
scene, when taking photos with the front camera.
• View mode: Change the aspect ratio of the preview screen.
• Grid lines: Display viewfinder guides to help composition when selecting subjects.
• Location tags: Set the device to attach the location tag to the photo.
• To improve GPS signals, avoid shooting in locations where the signal may be
obstructed, such as between buildings or in low-lying areas, or in poor weather
conditions.
• When you share a photo with the location tag attached, the location information
may be exposed to others. To avoid this, when viewing the photo, tap MORE
→ Details → EDIT, and then tap under Location to delete your location
information.
• Review pictures: Set the device to show photos after capturing them.
• Storage location: Select the memory location for storage.
• Volume keys function: Set the device to use the Volume button to control the shutter or
zoom function.
• Reset settings: Reset the camera settings.
The available options vary depending on the mode used.
64
Gallery
Viewing content on the device
On the Apps screen, tap Gallery and select an image or a video.
Video files show the
icon on the preview thumbnail.
To hide or show the menus, tap the screen.
Add to the favourites list.
Access additional options.
Move to the previous screen.
Modify the image.
Share the image to others.
Delete the image.
65
Useful apps and features
S Finder
Use this app to search for content on the device. You can apply various filters and view the
search history.
Open the notifications panel and tap
→ S Finder.
Searching for content
Tap the search field and enter a keyword, or tap
and say a keyword.
To get more refined results, tap Filter and apply filters under the search field.
To select search categories, tap MORE → Select search locations.
S Planner
Creating events
1 Tap S Planner on the Apps screen.
2 Tap . Alternatively, select a date with no events in it and tap the date again.
If the date already has saved events in it, tap the date and tap
66
.
Useful apps and features
3 Enter event details.
Enter a title.
Set a start and end date for the
event.
Select a calendar to use or
sync with.
Set a reminder for the event.
Enter the location of the event.
Attach a map showing the
location of the event.
Add more details.
4 Tap SAVE to save the event.
Creating tasks
1 Tap S Planner on the Apps screen.
2 Tap TASKS, enter details, and then tap TODAY or TOMORROW to set a due date.
To add more details, tap
.
3 Tap SAVE to save the task.
Syncing events and tasks with your accounts
Tap S Planner on the Apps screen.
To add accounts to sync with, tap MORE → Manage calendars → Add account. Then, select
an account to sync with and sign in.
To change an account’s syncing option, open the Apps screen, tap Settings → Accounts, and
then select an account service.
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Useful apps and features
Email
Setting up email accounts
Tap Email on the Apps screen.
Set up an email account when opening Email for the first time.
Enter the email address and password. Tap SIGN IN for a private email account or tap
MANUAL SETUP for a company email account. After that, follow the on-screen instructions to
complete the setup.
To set up another email account, tap MORE → Settings → Add account.
If you have more than one email account, you can set one as the default account. Tap MORE
→ Settings → MORE → Set default account, select an account, and then tap DONE.
Sending emails
Tap Email on the Apps screen.
Tap
at the bottom of the screen to compose an email.
Attach images, videos and
others.
Send the email.
Access additional options.
Add recipients.
Add a CC or BCC.
Enter a subject.
Add recipients from the
contacts list.
Enter the email text.
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Useful apps and features
Reading emails
Tap Email on the Apps screen.
Select an email account to use, and new emails are retrieved.
Tap an email to read.
Go to the previous or next
email.
Access additional options.
Add this email address to the
contacts list or view other
options.
Mark the email as a reminder.
Open attachments.
Forward the email.
Reply to all recipients.
Delete the email.
Reply to the email.
69
Useful apps and features
Internet
1 Tap Internet on the Apps screen.
2 Tap the address field.
3 Enter the web address or a keyword, and then tap Go.
To view the toolbars, drag your finger downwards slightly on the screen.
Refresh the current webpage.
Move to the previously-visited
page.
Access additional options.
View your bookmarks, saved
pages, and recent Internet
history.
Close the tab.
Open a new tab.
Open the homepage.
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Useful apps and features
Music
Playing music
Tap Music on the Apps screen.
Select a music category, and then select a song to play.
Access additional options.
Open the playlist.
Adjust the volume.
Set the file as your favourite
song.
Turn on shuffle.
Change the repeat mode.
Skip to the previous song. Tap
and hold to move backwards
quickly.
Skip to the next song. Tap and
hold to move forwards
quickly.
Pause and resume playback.
To listen to songs at equal volume levels, tap MORE → Settings, and then tap the Smart
volume switch to activate it.
When Smart volume is activated, the volume may end up louder than the device
volume level. Use caution to avoid long-term exposure to loud sounds to prevent
damage to your hearing.
Smart volume may not be activated for some files.
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Useful apps and features
Video
Playing videos
Tap Video on the Apps screen.
Select a video to play.
Open the playlist.
Access additional
options.
Move forwards or
backwards by dragging
the bar.
Adjust the volume.
Move the control panel
to the left.
Move the control panel
to the right.
Switch to the pop-up
video player.
Change screen ratio.
Skip to the previous
video. Tap and hold to
move backwards
quickly.
Skip to the next video.
Tap and hold to move
forwards quickly.
Pause and resume
playback.
72
Useful apps and features
Clock
ALARM
On the Apps screen, tap Clock → ALARM.
Setting alarms
Set an alarm time and tap OPTIONS to set other various alarm options, and then tap SAVE.
To open the keypad to enter an alarm time, tap the time input field.
To activate or deactivate alarms, tap
next to the alarm in the alarms list.
Stopping alarms
Tap DISMISS to stop an alarm. If you have previously enabled the snooze option, tap
SNOOZE to repeat the alarm after a specified length of time.
Deleting alarms
Tap
on an alarm in the list of alarms.
WORLD CLOCK
On the Apps screen, tap Clock → WORLD CLOCK.
Creating clocks
Enter a city name or select a city from the cities list or globe, and then tap
Deleting clocks
Tap
on a clock.
STOPWATCH
On the Apps screen, tap Clock → STOPWATCH.
Tap START to time an event. Tap LAP to record lap times.
Tap STOP to stop timing. To clear lap times, tap RESET.
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.
Useful apps and features
TIMER
On the Apps screen, tap Clock → TIMER.
Set the duration, and then tap START.
To open the keypad to enter the duration, tap the duration input field.
Tap DISMISS when the timer goes off.
Calculator
Use this app for simple or complex calculations.
Tap Calculator on the Apps screen.
To clear the history, tap CLEAR HISTORY.
Memo
Use this app to create memos and organise them by category.
This app may not be available depending on the region or service provider.
Tap Memo on the Apps screen.
Composing memos
Tap on the memos list and enter a memo. While composing a memo, use the following
options:
• Category: Create or set a category.
• Tasks: Add tick boxes at the beginning of each row to create a list of tasks.
• Image: Insert images.
• Voice: Make a voice recording to insert.
To save the memo, tap SAVE.
To edit a memo, tap a memo, and then tap the content of the memo.
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Useful apps and features
Searching for memos
Tap SEARCH on the memos list and enter a keyword to search for memos that include the
keyword.
Smart Manager
The Smart manager provides an overview of the status of your device’s battery, storage, RAM,
and system security. You can also automatically optimise the device with one tap of your
finger.
Using the quick optimisation feature
On the Apps screen, tap Smart Manager → CLEAN ALL.
The quick optimisation feature improves device performance through the following actions.
• Identifying apps that use excessive battery power and clearing some memory.
• Deleting unnecessary files and closing apps running in the background.
• Scanning for malware.
Using the Smart manager
On the Apps screen, tap Smart Manager and select a feature.
Battery
Check the remaining battery power and time to use the device. For devices with low battery
levels, conserve battery power by activating power saving features and closing apps that are
consuming an excessive amount of battery power.
The usage time left shows the time remaining before the battery power runs
out. Usage time left may vary depending on your device settings and operating
conditions.
Storage
Check the status of used and available memory capacity. You can delete unused and residual
files or uninstall apps that you do not use any more.
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Useful apps and features
RAM
Check the amount of available RAM. You can close background apps and reduce the amount
of RAM you are using to speed up your device.
Device security
Check the device’s security status. This feature scans your device for malware.
Google apps
Google provides entertainment, social network, and business apps. You may require a Google
account to access some apps. Refer to Setting up accounts for more information.
To view more app information, access each app’s help menu.
Some apps may not be available or may be labelled differently depending on the
region or service provider.
Chrome
Search for information and browse webpages.
Gmail
Send or receive emails via the Google Mail service.
Google+
Share your news and follow updates that your family, friends, and others share. You can also
back up your photos and videos, and more.
Maps
Find your location on the map, search for locations, and view location information for various
places.
Play Music
Discover, listen to, and share music on your device.
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Useful apps and features
Play Movies & TV
Watch videos stored on your device and download various content to watch from Play Store.
Play Books
Download various books from Play Store and read them.
Play Newsstand
Read news and magazines that interest you in one convenient location.
Play Games
Download games from Play Store and play them with others.
Drive
Store your content on the cloud, access it from anywhere, and share it with others.
YouTube
Watch or create videos and share them with others.
Photos
Manage photos, albums, and videos that you have saved on the device and uploaded to
Google+.
Hangouts
Chat with your friends individually or in groups and use images, emoticons, and video calls
while you are chatting.
Google
Search quickly for items on the Internet or your device.
Voice Search
Search quickly for items by saying a keyword or phrase.
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Connecting with other devices
Bluetooth
About Bluetooth
Bluetooth creates a direct wireless connection between two devices over short distances. Use
Bluetooth to exchange data or media files with other devices.
• Samsung is not responsible for the loss, interception, or misuse of data sent or
received via Bluetooth.
• Always ensure that you share and receive data with devices that are trusted
and properly secured. If there are obstacles between the devices, the operating
distance may be reduced.
• Some devices, especially those that are not tested or approved by the Bluetooth
SIG, may be incompatible with your device.
• Do not use the Bluetooth feature for illegal purposes (for example, pirating copies
of files or illegally tapping communications for commercial purposes).
Samsung is not responsible for the repercussion of illegal use of the Bluetooth
feature.
Pairing with other Bluetooth devices
1 On the Apps screen, tap Settings → Bluetooth, and then tap the switch to activate it.
The detected devices are listed.
2 Select a device to pair with.
If the device you want to pair with is not in the list, request that the device turns on its
visibility option.
3 Accept the Bluetooth connection request on your device to confirm.
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Connecting with other devices
Sending and receiving data
Many apps support data transfer via Bluetooth. You can share data, such as contacts or media
files, with other Bluetooth devices. The following actions are an example of sending an image
to another device.
Sending an image
1 On the Apps screen, tap Gallery.
2 Select an image.
3 Tap Share → Bluetooth, and then select a device to transfer the image to.
If the device you want to pair with is not in the list, request that the device turns on its
visibility option.
4 Accept the Bluetooth authorisation request on the other device.
Receiving an image
When another device sends you an image, accept the Bluetooth authorisation request. You
can view received images in Gallery.
Unpairing Bluetooth devices
1 On the Apps screen, tap Settings → Bluetooth.
The device displays the paired devices in the list.
2 Tap next to the device’s name to unpair.
3 Tap Unpair.
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Connecting with other devices
Wi-Fi Direct
About Wi-Fi Direct
Wi-Fi Direct connects devices directly via a Wi-Fi network without requiring an access point.
Connecting to other devices
1 On the Apps screen, tap Settings → Wi-Fi, and then tap the switch to activate it.
2 Tap Wi-Fi Direct.
The detected devices are listed.
If the device you want to connect to is not in the list, request that the device turns on its
Wi-Fi Direct feature.
3 Select a device to connect to.
4 Accept the Wi-Fi Direct authorisation request on the other device to confirm.
Sending and receiving data
You can share data, such as contacts or media files, with other devices. The following actions
are an example of sending an image to another device.
Sending an image
1 On the Apps screen, tap Gallery.
2 Select an image.
3 Tap Share → Wi-Fi Direct, select a device to transfer the image to.
4 Accept the Wi-Fi Direct authorisation request on the other device.
If the devices are already connected, the image will be sent to the other device without
the connection request procedure.
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Connecting with other devices
Receiving an image
When another device sends you an image, accept the Wi-Fi Direct authorisation request. You
can view received images in Gallery.
Ending the device connection
1 On the Apps screen, tap Settings → Wi-Fi.
2 Tap Wi-Fi Direct.
The device displays the connected devices in the list.
3 Tap the device name to disconnect the devices.
Quick connect
About Quick connect
Use this feature to easily search and connect to nearby devices.
• Connection methods may vary depending on the type of connected devices or the
shared content.
• Device name may vary depending on the Bluetooth devices to pair with. For
example, the device name can be shown as BT MAC.
Connecting to other devices
1 Open the notifications panel and tap Quick connect.
If you are using this feature for the first time, tap START.
When the panel opens, the Wi-Fi and Bluetooth features are activated automatically and
the device searches for nearby devices.
If you have installed Samsung Link on your device, the list of devices registered with
Samsung Link will appear at the top of the screen.
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Connecting with other devices
2 Tap Scan for nearby devices.
If there is no previously connected device, the device will automatically search for nearby
devices.
3 Select a device to connect to.
The next steps may vary depending on the connected device. Follow the on-screen
instructions to complete the connection between the devices.
To allow nearby devices to search for your device and connect to it, tap MORE → Set
device visibility, and then select an option.
Re-searching for devices
If the desired device does not appear in the list, search for the device.
Tap REFRESH and select the device from the list of detected devices.
Deactivating the Quick connect feature
Tap
.
Sharing content
Share content with the connected devices.
1 Open the notifications panel and tap Quick connect.
2 Select a device from the list of detected devices.
3 Tap Share content and select a media category.
4 Select the content to share and tap DONE.
Your device sends the content to the connected device.
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Connecting with other devices
SideSync
About SideSync
SideSync allows you to easily share your screen and data between Samsung Android
smartphones, tablets, and any computers. You can check notifications from the dashboard or
in pop-up windows.
Before you start
• The SideSync app must be installed on both devices that you want to connect. If
SideSync is not installed, use one of the following methods to download and install it:
– – To download and install SideSync on your Samsung Android tablet or smartphone,
search for SideSync in Galaxy Apps or Play Store. If your device does not support
SideSync, you may not be able to find the app.
– – To download and install SideSync on your computer, visit
www.samsung.com/sidesync. On the webpage, you can also find the information
about SideSync system requirements.
• To connect your smartphone and tablet, they must support Wi-Fi Direct.
• To wirelessly connect your tablet and computer, they must be connected to the same
wireless access point.
Connecting to computers or smartphones
Connecting to a computer
1 Connect your tablet to your computer using a USB cable.
Alternatively, connect both devices to the same access point.
2 Launch SideSync on both devices.
3 Tap START on both devices.
Both devices will scan each other and connect. Then, the dashboard will appear on your
computer.
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Connecting with other devices
Connecting to a smartphone via Wi-Fi Direct
1 Launch SideSync on both your tablet and smartphone.
2 Tap START on both devices.
Both devices will scan each other and connect.
3 On your tablet, select your smartphone from the detected devices list.
4 On the smartphone, accept the connection request.
The dashboard will appear on your tablet.
Connecting devices automatically
If two devices have been previously connected, you can set them to reconnect automatically.
On the tablet, tap SideSync → MORE → Settings, and then tap the Auto connect devices
switch to activate the auto connection feature.
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Connecting with other devices
Using the dashboard
Launch frequently used apps or view notifications from your tablet.
When you tap a notification, the related app or program will launch. The following is an image
of the tablet’s dashboard on the computer.
Minimise the dashboard.
Access additional options.
Close the dashboard.
Add more apps.
Turn on the virtual tablet
screen.
Tap a notification and perform
various actions.
You can rearrange or delete apps when you right-click on an app icon.
Continuing media playback
You can pause music or videos on your tablet and continue playback on another device.
On the dashboard, select the play button on the music controller or a video notification.
Playback will pause on your tablet and start playing on your other device.
The connected device’s music controller and a video notification will appear only
when you play media files via the default music or video app.
Sharing a webpage
You can open a webpage on your tablet and display it in the web browser of the connected
device.
While browsing webpages on your tablet, a web access notification will appear on the
dashboard. On the dashboard, select the notification. Then, the same webpage will appear on
your connected device.
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Connecting with other devices
Using the virtual screen
SideSync mirrors a device’s screen on another device. You can use a device’s functions via the
virtual screen. The following is an image of the virtual tablet screen on the computer.
On the dashboard, tap Tablet screen.
• Some functions may not work through the virtual screen.
• The appearance and functions of the virtual screen may vary depending on the
connected device.
Minimise the virtual screen.
Close the virtual screen.
Maximise the virtual screen.
Tap
to use the following options:
• Always on top: Set the virtual screen to always stay on top.
• Rotate: Rotate the screen.
• Window transparency: Adjust the transparency level of the virtual screen.
• Capture: Capture a screenshot.
• Enable Presentation mode: Turn on the tablet’s screen to control it from both your
computer and tablet. This feature may not be available depending on the connected
device.
• Add to Favourites: Add the current app to the dashboard.
To move the virtual screen, click and drag the top of the virtual screen to a new location.
To adjust the size of the virtual screen, place the mouse pointer over the edge of the virtual
screen, then click and drag it.
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Connecting with other devices
Switching between screens
To use your tablet’s actual screen, press the Power button or the Home button on your tablet.
The virtual screen turns off and the tablet’s screen turns on.
To return to the virtual screen, click the virtual tablet screen on the computer. The actual
screen turns off and the virtual screen turns on.
You can view and control the virtual screen and the connected device’s screen
→ Enable Presentation mode to turn
simultaneously. On the virtual screen, tap
on the connected device’s screen. This feature may not be available depending on the
connected device.
Sharing files and clipboard
Copying files to your tablet
Select files on the computer and drag them to the dashboard or the virtual tablet screen. The
files will be saved in the My Files → Device storage → SideSync folder.
While composing an email on the virtual screen, the copied files will be attached to the email
being composed.
When the tablet’s virtual screen and actual screen are turned on, you cannot share
files.
Sharing clipboard
You can conveniently copy and paste text between the connected devices via the clipboard
sharing feature. Copy or cut text from the virtual screen and paste it into a text field outside of
the virtual screen, or vice versa.
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Connecting with other devices
Smart View
About Smart View
Use this feature to connect your device to a large screen with an AllShare Cast dongle or
HomeSync and then share your contents.
Smart View-enabled
devices
(AllShare Cast dongle,
HomeSync)
• This feature may not be available depending on the region or service provider.
• Some files may be buffered during playback, depending on the network
connection.
• To save energy, deactivate this feature when not in use.
• If you specify a Wi-Fi frequency, AllShare Cast dongles or HomeSync may not be
detected or connected.
• If you play videos or games on a TV, select an appropriate TV mode to get the best
experience.
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Connecting with other devices
Viewing content on a TV
Before you connect your device to a TV, connect the Smart View-enabled device to the TV. To
set up the connection, refer to the device’s user manual. The following actions are an example
of viewing content on a TV connected via an AllShare Cast dongle.
1 Connect the AllShare Cast dongle to the TV using an HDMI cable.
2 On the TV, select a connection mode, such as HDMI mode, to connect an external device.
3 Open the notifications panel and tap → Smart View.
The detected devices are listed.
4 Select a device to connect to.
Your device’s screen appears on the TV screen.
If you connect the device for the first time, tap and hold the dongle’s name in the list and
enter the PIN shown on the TV screen.
5 Open or play a file, and then control the display with the keys on your device.
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Connecting with other devices
Mobile printing
Connect the device to a printer via Wi-Fi or Wi-Fi Direct, and print images or documents.
Some printers may not be compatible with the device.
Adding printer plug-ins
Add printer plug-ins for printers you want to connect the device to.
On the Apps screen, tap Settings → More connection settings → Printing → Download
plug-in, and search for a printer plug-in in Play Store. Select a printer plug-in and install it.
Connecting to a printer
On the Apps screen, tap Settings → More connection settings → Printing, select a printer
plug-in, and then tap the switch to activate it. The device searches for printers that are
connected to the same Wi-Fi network as your device.
To add printers manually, select a printer plug-in, tap MORE → Add printer → ADD
PRINTER, enter details, and then tap OK.
To change print settings, select a printer plug-in and tap MORE → Printing settings.
Printing content
While viewing content, such as images or documents, tap Share → Print →
printers, and then select a printer.
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→ All
Device & data manager
Transferring data from your previous device
You can transfer data from a previous device to your new device via Samsung Smart Switch.
The following versions of Samsung Smart Switch are available.
• Mobile version (Smart Switch Mobile): Transfer data between mobile devices. You can
download the app from Galaxy Apps or Play Store.
• Computer version: Transfer data between your device and a computer. You can download
the app from www.samsung.com/smartswitch.
• Samsung Smart Switch is not supported on some devices or computers.
• Limitations apply. Visit www.samsung.com/smartswitch for details. Samsung
takes copyright seriously. Only transfer content that you own or have the right to
transfer.
Transferring data from a mobile device
Transfer data from your previous device to your new device.
Download and install Smart Switch from Galaxy Apps or Play Store.
Launch Smart Switch and follow the on-screen instructions to transfer data from your
previous device.
Transferring data from a computer
Back up data from your previous device to a computer and import the data to your new
device.
1 On the computer, visit www.samsung.com/smartswitch to download Smart Switch.
2 On the computer, launch Smart Switch.
If your previous device is not a Samsung device, back up data to a computer using a
program provided by the device’s manufacturer. Then, skip to the fifth step.
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Device & data manager
3 Connect your previous device to the computer using the USB cable.
4 On the computer, follow the on-screen instructions to back up data from the device.
Then, disconnect your previous device from the computer.
5 Connect your new device to the computer using the USB cable.
6 On the computer, follow the on-screen instructions to transfer data to your new device.
Using the device as a removable disk for data
transfer
Move audio, video, image, or other types of files from the device to the computer, or vice
versa.
Do not disconnect the USB cable from the device when you are transferring files.
Doing so may cause data loss or device damage.
The devices may not connect properly if they are connected via a USB hub. Directly
connect the device to the computer’s USB port.
1 Connect the device to the computer using the USB cable.
2 Open the notifications panel, and then tap USB for file transfer → Transferring media
files.
If the computer cannot recognise your device, tap Transferring images.
3 Transfer files between your device and the computer.
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Device & data manager
Updating the device
The device can be updated to the latest software.
Updating over the air
The device can be directly updated to the latest software by the firmware over-the-air (FOTA)
service.
On the Apps screen, tap Settings → About device → Download updates manually.
Updating with Smart Switch
Connect the device to a computer and update the device to the latest software.
1 On the computer, visit www.samsung.com/smartswitch to download and install Smart
Switch.
2 On the computer, launch Smart Switch.
3 Connect the device to the computer using a USB cable.
4 On the computer, click the update button in the connection window.
• Do not turn off the computer or disconnect the USB cable while the device is
updating.
• While updating the device, do not connect other media devices to the computer.
Doing so may interfere with the update process. Before updating, disconnect all
other media devices from the computer.
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Device & data manager
Backing up and restoring data
Keep your personal information, app data, and settings safe on your device. You can back up
your sensitive information to a backup account and access it later. You must sign in to your
Google or Samsung account to back up or restore data. Refer to Setting up accounts for more
information.
Using a Samsung account
On the Apps screen, tap Settings → Backup and reset → Back up my data, select the items
to back up, and then tap BACK UP NOW.
To set the device to automatically back up data, tap the Auto back up switch to activate it.
To restore data using a Samsung account, tap Restore. Current data will be deleted from the
device to restore the selected items.
Using a Google account
On the Apps screen, tap Settings → Backup and reset, and then tap the Back up my data
switch to activate it. Tap Backup account and select an account as the backup account.
To restore data using a Google account, tap the Automatic restore switch to activate it. When
you reinstall apps, backed up settings and data will be restored.
Performing a data reset
Delete all settings and data on the device. Before performing a factory data reset, ensure you
back up all important data stored on the device. Refer to Backing up and restoring data for
more information.
On the Apps screen, tap Settings → Backup and reset → Factory data reset → RESET
DEVICE → ERASE EVERYTHING. The device automatically restarts.
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Settings
About Settings
Use this app to configure the device, set app options, and add accounts.
Tap Settings on the Apps screen.
To search for settings by entering keywords, tap SEARCH.
Wi-Fi
Activate the Wi-Fi feature to connect to a Wi-Fi network and access the Internet or other
network devices.
On the Settings screen, tap Wi-Fi, and then tap the switch to activate it.
To use options, tap MORE.
Setting Wi-Fi sleep policy
Tap MORE → Keep Wi-Fi on during sleep.
Bluetooth
Activate the Bluetooth feature to exchange information over short distances.
On the Settings screen, tap Bluetooth, and then tap the switch to activate it.
Flight mode
This disables all wireless functions on your device. You can use only non-network services.
On the Settings screen, tap Flight mode, and then tap the switch to activate it.
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Settings
Data usage
Keep track of your data usage amount.
On the Settings screen, tap Data usage.
To use more options, tap MORE.
• Restrict networks: Set the device to disable sync in the background while using Wi-Fi
network.
More connection settings
Customise settings to control networks.
On the Settings screen, tap More connection settings.
Printing
Configure settings for printer plug-ins installed on the device. You can search for available
printers or add one manually to print files.
VPN
Set up and connect to virtual private networks (VPNs).
Ethernet
The Ethernet option is available when an Ethernet adaptor is connected to the device. Use
this option to activate the Ethernet feature and configure network settings.
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Settings
Applications
Manage the device’s apps and change their settings.
On the Settings screen, tap Applications.
Application manager
View and manage the apps on your device.
Default applications
Select a default setting for using apps.
Application settings
Customise the settings for each app.
Sound
Change settings for various sounds on the device.
On the Settings screen, tap Sound.
• Sound mode: Set the device to use sound mode or silent mode.
• Volume: Adjust the volume level for music and videos, system sounds, and notifications.
• Sound quality and effects: Select a sound effect to apply when you adjust to music.
97
Settings
Display
Change the display settings.
On the Settings screen, tap Display.
• Brightness: Set the brightness of the display.
• Font: Change the font size and type.
• Screen timeout: Set the length of time the device waits before turning off the display’s
backlight.
• Smart stay: Set the device to prevent the display backlight from turning off while you are
looking at the display.
• Screen mode: Change the screen mode.
• Screensaver: Set the device to launch a screensaver when the device is charging.
S Pen
Change the settings for using the S Pen.
S Pen is only included in some devices.
On the Settings screen, tap S Pen.
• Air command: Set the device to display the air command features when you hover the
S Pen over the screen and press the S Pen button.
• Air view: Activate the air view feature to perform various actions with the S Pen.
• Direct pen input: Set the device to display the handwriting field icon when hovering the
S Pen over a text input field.
• Pointer: Set the device to display the S Pen pointer when hovering the S Pen over the
screen.
• Detachment options: Set the device to automatically launch Action memo or display the
air command features when the S Pen is removed from the slot.
• S Pen power saver: Set the screen not to respond to the other S Pens when the S pen is
inserted.
• S Pen sound: Set the device to make writing sounds when you write or draw on the
screen with the S Pen.
98
Settings
Advanced features
Activate the motion recognition feature and change the settings that control motion
recognition on your device.
On the Settings screen, tap Advanced features.
• Palm swipe to capture: Set the device to capture a screenshot when you sweep your
hand to the left or right across the screen.
• Easy mute: Set the device to mute alarms by using palm motions.
Wallpaper
Change the wallpaper settings for the Home screen and the locked screen.
On the Settings screen, tap Wallpaper.
Lock screen and security
Change settings for securing the device.
On the Settings screen, tap Lock screen and security.
The available options may vary depending on the screen lock method selected.
• Screen lock type: Change the screen lock method.
• Info and app shortcuts: Change settings for the items displayed on the locked screen.
• Notifications on lock screen: Set whether or not to show the content of notifications on
the locked screen.
• Find My Mobile: Access the Find my mobile website (findmymobile.samsung.com). You
can track and control your lost or stolen device from the Find my mobile website.
• Unknown sources: Set the device to allow the installation of apps from unknown
sources.
• Other security settings: Configure additional security settings.
99
Settings
Privacy
Change the settings for maintaining your privacy.
On the Settings screen, tap Privacy.
• Location: Change settings for location information permissions.
• Private mode: Set the device to prevent others from accessing your personal content by
activating private mode.
• Report diagnostic info: Set the device to automatically send the device’s diagnostic and
usage information to Samsung.
Accessibility
Use this feature to improve accessibility to the device.
On the Settings screen, tap Accessibility.
• Vision: Customise the settings to improve accessibility for visually impaired users.
– – Voice Assistant: Activate Voice Assistant, which provides voice feedback.
– – Voice Assistant help: View help information to learn how to use Voice Assistant.
– – Dark screen: Set the device to turn the screen off at all times to keep the content on
your screen private.
– – Rapid key input: Set the device to enter a character when you release your finger
from the character on the keyboard. You can use this feature to enter characters
instead of releasing your finger and double-tapping on the screen.
– – Speak passwords: Set the device to read the password aloud when you enter the
password while Voice Assistant is activated.
– – Text-to-speech: Change the settings for text-to-speech features used when Voice
Assistant is activated, such as languages, speed, and more.
– – Accessibility shortcut: Set the device to activate Voice Assistant when you press and
hold the Power button, and then tap and hold the screen with two fingers.
– – Font size: Change the font size.
– – Magnifier window: Activate a magnifier to zoom in on the screen to view a larger
version of the content.
100
Settings
– – Magnification gestures: Set the device to magnify the screen and to zoom in on a
specific area.
– – Greyscale: Display colours on the screen as grey tones.
– – Negative colours: Reverse the display colours to improve visibility.
– – Colour adjustment: Adjust the colour scheme for the screen when the device
determines that you are colour blind or having difficulty reading content.
• Hearing: Customise the settings to improve accessibility for users with hearing
impairment.
– – Turn off all sounds: Set the device to mute all device sounds, such as media sounds.
– – Samsung subtitles (CC): Set the device to display closed captions on content
supported by Samsung and to change the closed caption settings.
– – Google subtitles (CC): Set the device to display closed captions on content supported
by Google and to change the closed caption settings.
– – Left/right sound balance: Set the device to adjust the sound balance when using a
headset.
– – Mono audio: Set the device to switch the sound output from stereo to mono when a
headset is connected.
• Dexterity and interaction: Customise the settings to improve accessibility for users who
have reduced dexterity.
– – Universal switch: Set the device to scan and highlight items on the screen, and then
read them aloud. You can control the touch screen by connecting an external switch,
tapping the screen, or by using head movements and face gestures.
– – Assistant menu: Set the device to show the assistive shortcut icon that helps you
access functions supported by external buttons or features on the notifications panel.
You can also edit the menu on the shortcut icon.
– – Tap and hold delay: Set the recognition time for tapping and holding the screen.
– – Interaction control: Activate interaction control mode to restrict the device’s reaction
to inputs while using apps.
• Direction lock: Create a directional combination to unlock the screen.
• Direct access: Set the device to open selected accessibility menus when you press the
Home button three times quickly.
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Settings
• Notification reminder: Set the device to alert you to notifications that you have not
checked at the interval.
• Single tap mode: Set the device to control notifications by tapping the button instead of
dragging it.
• Manage accessibility: Export or import the accessibility settings to share them with
other devices.
• Services: View accessibility services installed on the device.
Accounts
Add email or SNS accounts.
On the Settings screen, tap Accounts.
Backup and reset
Change the settings for managing settings and data.
On the Settings screen, tap Backup and reset.
• Back up my data: Back up your personal information and app data to the Samsung
server. You can also set the device to automatically back up data.
• Restore: Restore previously backed up personal information and app data from your
Samsung account.
• Back up my data: Set the device to back up settings and app data to the Google server.
• Backup account: Set up or edit your Google backup account.
• Automatic restore: Set the device to restore settings and app data when the apps are
reinstalled on the device.
• Factory data reset: Reset settings to the factory default values and delete all data.
102
Settings
Language and input
Change the settings for text input. Some options may not be available depending on the
selected language.
On the Settings screen, tap Language and input.
• Language: Select a display language for all menus and apps.
• Default keyboard: Select a default keyboard type for text input.
• Samsung keyboard: Change the Samsung keyboard settings.
The available options may vary depending on the region or service provider.
• Google voice typing: Change the voice input settings.
• Text-to-speech: Change the text-to-speech settings.
• Pointer speed: Adjust the pointer speed for the mouse or trackpad connected to your
device.
Battery
View battery power information and change power saving options.
On the Settings screen, tap Battery.
• Power saving mode: Activate power-saving mode and change the settings for powersaving mode.
• Ultra power saving mode: Extend standby time and reduce battery consumption by
displaying a simpler layout and allowing limited access to an app.
This feature may not be supported by some devices.
• Display battery percentage: Set the device to display the remaining battery life.
The usage time left shows the time remaining before the battery power runs
out. Usage time left may vary depending on your device settings and operating
conditions.
103
Settings
Storage
View memory information for your device and memory card, or format a memory card.
On the Settings screen, tap Storage.
Formatting a memory card permanently deletes all data from it.
The actual available capacity of the internal memory is less than the specified
capacity because the operating system and default apps occupy part of the memory.
The available capacity may change when you upgrade the device.
Accessories
Change the accessory settings.
On the Settings screen, tap Accessories.
• Automatic unlock: Set the device to unlock automatically when the cover is flipped
open. You can use this feature only for some screen lock methods.
Date and time
Access and alter the following settings to control how the device displays the time and date.
On the Settings screen, tap Date and time.
If the battery remains fully discharged, the time and date is reset.
• Automatic date and time: Automatically update the time and date when moving across
time zones.
• Use 24-hour format: Display time in 24-hour format.
About device
Access device information, edit the device name, or update device software.
On the Settings screen, tap About device.
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Appendix
Troubleshooting
Before contacting a Samsung Service Centre, please attempt the following solutions. Some
situations may not apply to your device.
When you turn on your device or while you are using the device, it
prompts you to enter one of the following codes:
• Password: When the device lock feature is enabled, you must enter the password you set
for the device.
• PIN: When using the device for the first time or when the PIN requirement is enabled, you
must enter the PIN supplied with the SIM or USIM card. You can disable this feature by
using the Lock SIM card menu.
• PUK: Your SIM or USIM card is blocked, usually as a result of entering your PIN incorrectly
several times. You must enter the PUK supplied by your service provider.
• PIN2: When you access a menu requiring the PIN2, you must enter the PIN2 supplied with
the SIM or USIM card. For more information, contact your service provider.
Your device displays network or service error messages
• When you are in areas with weak signals or poor reception, you may lose reception. Move
to another area and try again. While moving, error messages may appear repeatedly.
• You cannot access some options without a subscription. For more information, contact
your service provider.
Your device does not turn on
When the battery is completely discharged, your device will not turn on. Fully charge the
battery before turning on the device.
105
Appendix
The touch screen responds slowly or improperly
• If you attach a screen protector or optional accessories to the touch screen, the touch
screen may not function properly.
• If you are wearing gloves, if your hands are not clean while touching the touch screen,
or if you tap the screen with sharp objects or your fingertips, the touch screen may
malfunction.
• The touch screen may malfunction in humid conditions or when exposed to water.
• Restart your device to clear any temporary software bugs.
• Ensure that your device software is upgraded to the latest version.
• If the touch screen is scratched or damaged, visit a Samsung Service Centre.
Your device freezes or encounters a fatal error
Try the following solutions. If the problem is still not resolved, contact a Samsung Service
Centre.
Restarting the device
If your device freezes or hangs, you may need to close apps or turn off the device and turn it
on again.
Forcing restart
If your device is frozen and unresponsive, press and hold the Power button and the Volume
Down button simultaneously for more than 7 seconds to restart it.
Resetting the device
If the methods above do not solve your problem, perform a factory data reset.
On the Apps screen, tap Settings → Backup and reset → Factory data reset → RESET
DEVICE → ERASE EVERYTHING. Before performing the factory data reset, remember to
make backup copies of all important data stored in the device.
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Appendix
The Internet is often disconnected
• Ensure that you are not blocking the device’s internal antenna.
• When you are in areas with weak signals or poor reception, you may lose reception. You
may have connectivity problems due to issues with the service provider’s base station.
Move to another area and try again.
• When using the device while moving, wireless network services may be disabled due to
issues with the service provider’s network.
The battery icon is empty
Your battery is low. Charge the battery.
The battery does not charge properly (For Samsung-approved
chargers)
• Ensure that the charger is connected properly.
• Visit a Samsung Service Centre and have the battery replaced.
The battery depletes faster than when first purchased
• When you expose the device or the battery to very cold or very hot temperatures, the
useful charge may be reduced.
• Battery consumption increases when you use messaging features or some apps, such as
games or the Internet.
• The battery is consumable and the useful charge will get shorter over time.
Your device is hot to the touch
When you use apps that require more power or use apps on your device for an extended
period of time, your device may feel hot to the touch. This is normal and should not affect
your device’s lifespan or performance. If the device overheats or feels hot for a prolonged
period, do not use it for a while. If the device continues to overheat, contact a Samsung
Service Centre.
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Appendix
Error messages appear when launching the camera
Your device must have sufficient available memory and battery power to operate the camera
app. If you receive error messages when launching the camera, try the following:
• Charge the battery.
• Free some memory by transferring files to a computer or deleting files from your device.
• Restart the device. If you are still having trouble with the camera app after trying these
tips, contact a Samsung Service Centre.
Photo quality is poorer than the preview
• The quality of your photos may vary, depending on the surroundings and the
photography techniques you use.
• If you take photos in dark areas, at night, or indoors, image noise may occur or images
may be out of focus.
Error messages appear when opening multimedia files
If you receive error messages or multimedia files do not play when you open them on your
device, try the following:
• Free some memory by transferring files to a computer or deleting files from your device.
• Ensure that the music file is not Digital Rights Management (DRM)-protected. If the file is
DRM-protected, ensure that you have the appropriate licence or key to play the file.
• Ensure that the file formats are supported by the device. If a file format is not supported,
such as DivX or AC3, install an app that supports it. To confirm the file formats that your
device supports, visit www.samsung.com.
• Your device supports photos and videos captured with the device. Photos and videos
captured by other devices may not work properly.
• Your device supports multimedia files that are authorised by your network service
provider or providers of additional services. Some content circulated on the Internet,
such as ringtones, videos, or wallpapers, may not work properly.
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Appendix
Another Bluetooth device is not located
• Ensure that the Bluetooth wireless feature is activated on your device.
• Ensure that the Bluetooth wireless feature is activated on the device you wish to connect
to.
• Ensure that your device and the other Bluetooth device are within the maximum
Bluetooth range (10 m).
If the tips above do not solve the problem, contact a Samsung Service Centre.
A connection is not established when you connect the device to a
computer
• Ensure that the USB cable you are using is compatible with your device.
• Ensure that you have the proper driver installed and updated on your computer.
• If you are a Windows XP user, ensure that you have Windows XP Service Pack 3 or higher
installed on your computer.
Your device cannot find your current location
GPS signals may be obstructed in some locations, such as indoors. Set the device to use Wi-Fi
or a mobile network to find your current location in these situations.
Data stored in the device has been lost
Always make backup copies of all important data stored in the device. Otherwise, you cannot
restore data if it is corrupted or lost. Samsung is not responsible for the loss of data stored in
the device.
A small gap appears around the outside of the device case
• This gap is a necessary manufacturing feature and some minor rocking or vibration of
parts may occur.
• Over time, friction between parts may cause this gap to expand slightly.
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Removing the battery (non-removable type)
• These instructions are only for your service provider or an authorised repair agent.
• Damage or faults caused by the unauthorised removal of the battery are not
covered by the warranty.
• To remove or replace the battery, contact your service provider or an authorised
repair agent.
Type 1 (SM-P550):
1 Insert the device opening tool into the gap between the device’s screen and the back
cover.
Then, start separating the screen from the back cover by using the tool to pry them apart
as shown in the image below.
Take care when inserting the tool to avoid damaging the device’s internal
components.
2 Continue reinserting the tool and prying the screen and the back cover apart at close
intervals around the device.
Rotate the back cover carefully and ensure that the hooks are not damaged.
3 When the screen is disengaged, separate the screen and the back cover.
Then, put the back cover aside and place the screen face down on a flat work surface.
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4 Loosen and remove the screws as shown in the image below.
5 Disconnect the battery connector as shown in the image below.
6 Remove the battery.
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Type 2 (SM-T350):
1 Insert the device opening tool into the gap between the device’s screen and the back
cover.
Then, start separating the screen from the back cover by using the tool to pry them apart
as shown in the image below.
Take care when inserting the tool to avoid damaging the device’s internal
components.
2 Continue reinserting the tool and prying the screen and the back cover apart at close
intervals around the device.
Rotate the back cover carefully and ensure that the hooks are not damaged.
3 When the screen is disengaged, separate the screen and the back cover.
Then, put the back cover aside and place the screen face down on a flat work surface.
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4 Disconnect the battery connector as shown in the image below.
5 Peel the flap from the battery, and then pull it to remove the battery.
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Type 3 (SM-T550):
1 Insert the device opening tool into the gap between the device’s screen and the back
cover.
Then, start separating the screen from the back cover by using the tool to pry them apart
as shown in the image below.
Take care when inserting the tool to avoid damaging the device’s internal
components.
2 Continue reinserting the tool and prying the screen and the back cover apart at close
intervals around the device.
Rotate the back cover carefully and ensure that the hooks are not damaged.
3 When the screen is disengaged, separate the screen and the back cover.
Then, put the back cover aside and place the screen face down on a flat work surface.
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4 Loosen and remove the screws as shown in the image below.
5 Disconnect the battery connector as shown in the image below.
6 Remove the battery.
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Copyright
Copyright © 2016 Samsung Electronics
This manual is protected under international copyright laws.
No part of this manual may be reproduced, distributed, translated, or transmitted in any form
or by any means, electronic or mechanical, including photocopying, recording, or storing
in any information storage and retrieval system, without the prior written permission of
Samsung Electronics.
Trademarks
• SAMSUNG and the SAMSUNG logo are registered trademarks of Samsung Electronics.
• Bluetooth® is a registered trademark of Bluetooth SIG, Inc. worldwide.
• Wi-Fi®, Wi-Fi Protected Setup™, Wi-Fi Direct™, Wi-Fi CERTIFIED™, and the Wi-Fi logo are
registered trademarks of the Wi-Fi Alliance.
• All other trademarks and copyrights are the property of their respective owners.
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