SM-T715 SM-T715Y User Manual English. 10/2015. Rev.1.1 www.samsung.com Table of Contents Basics 54Camera 63Gallery 65 Smart Manager 66 S Planner 68 SideSync 3.0 73Music 74Video 75Memo 75Clock 77Calculator 78 Google apps 4 Read me first 5 Package contents 6 Device layout 8Battery 11 SIM or USIM card 13 Memory card 15 Turning the device on and off 15Touchscreen 18 Home screen 24 Lock screen 25 Notification panel 29 Entering text 32 Screen capture 32 Opening apps 33 Multi window 38 Device and data management 42 Connecting to a TV Settings 80Introduction 80Wi-Fi 82Bluetooth 84 Flight mode 84 Mobile hotspot and tethering 85 Data usage 86 Mobile networks 86 More connection settings 88 Sounds and notifications 89Display 89 Motions and gestures 90Applications 90Wallpaper 90 Lock screen and security 94Privacy Applications 44 Installing or uninstalling apps 45 My Files 46Phone 49Contacts 50Messages 52Internet 53Email 2 Table of Contents 97Accessibility 98Accounts 99 Backup and reset 99 Language and input 100Battery 100Storage 100Accessories 101 Date and time 101 User manual 101 About device Appendix 102Troubleshooting 107 Removing the battery 3 Basics Read me first Please read this manual before using the device to ensure safe and proper use. • Descriptions are based on the device’s default settings. • Some content may differ from your device depending on the region, service provider, or device’s software. • Content (high quality content) that requires high CPU and RAM usage will affect the overall performance of the device. Apps related to the content may not work properly depending on the device’s specifications and the environment that it is used in. • Samsung is not liable for performance issues caused by apps supplied by providers other than Samsung. • Samsung is not liable for performance issues or incompatibilities caused by edited registry settings or modified operating system software. Attempting to customise the operating system may cause the device or apps to work improperly. • Software, sound sources, wallpapers, images, and other media provided with this device are licensed for limited use. Extracting and using these materials for commercial or other purposes is an infringement of copyright laws. Users are entirely responsible for illegal use of media. • You may incur additional charges for data services, such as messaging, uploading and downloading, auto-syncing, or using location services depending on your data plan. For large data transfers, it is recommended to use the Wi-Fi feature. • Default apps that come with the device are subject to updates and may no longer be supported without prior notice. If you have questions about an app provided with the device, contact a Samsung Service Centre. For user-installed apps, contact service providers. • Modifying the device’s operating system or installing softwares from unofficial sources may result in device malfunctions and data corruption or loss. These actions are violations of your Samsung licence agreement and will void your warranty. 4 Basics • Depending on the region or model, some devices are required to receive approval from the Federal Communications Commission (FCC). If your device is approved by the FCC, you can view the FCC ID of the device. To view the FCC ID, tap Apps → Settings → About device. • Depending on the region, you can view the regulatory information on the device. To view the information, tap Apps → Settings → About device → Regulatory information. Instructional icons Warning: situations that could cause injury to yourself or others Caution: situations that could cause damage to your device or other equipment Notice: notes, usage tips, or additional information Package contents Check the product box for the following items: • Device • Quick start guide • The items supplied with the device and any available accessories may vary depending on the region or service provider. • The supplied items are designed only for this device and may not be compatible with other devices. • Appearances and specifications are subject to change without prior notice. • You can purchase additional accessories from your local Samsung retailer. Make sure they are compatible with the device before purchase. • Use only Samsung-approved accessories. Using unapproved accessories may cause the performance problems and malfunctions that are not covered by the warranty. • Availability of all accessories is subject to change depending entirely on manufacturing companies. For more information about available accessories, refer to the Samsung website. 5 Basics Device layout Proximity/Light sensor Front camera Speaker Power key Touchscreen Volume key Home key (Fingerprint recognition sensor) Memory card tray Recents key SIM card tray Loud speaker Back key Headset jack Loud speaker Microphone Multipurpose jack GPS antenna Main antenna Microphone Main antenna Push clip Rear camera Push clip 6 Basics • Do not cover the antenna area with your hands or other objects. This may cause connectivity problems or drain the battery. • Using a Samsung-approved screen protector is recommended. Unapproved screen protectors may cause the sensors to malfunction. • Do not allow water to contact the touchscreen. The touchscreen may malfunction in humid conditions or when exposed to water. Keys Key Power Recents Home Function • Press and hold to turn the device on or off. • Press to turn on or lock the screen. • Tap to open the list of recent apps. • Tap and hold to launch the split screen view. • Press to turn on the screen while the screen is locked. • Press to return to the Home screen. • Press and hold to launch Google. Back • Tap to return to the previous screen. Volume • Press to adjust the device volume. 7 Basics Battery Charging the battery Charge the battery before using it for the first time or when it has been unused for extended periods. Use only Samsung-approved chargers, batteries, and cables. Unapproved chargers or cables can cause the battery to explode or damage the device. 1 Connect the USB cable to the USB power adaptor, and then plug the end of the USB cable into the multipurpose jack. Connecting the charger improperly may cause serious damage to the device. Any damage caused by misuse is not covered by the warranty. 2 Plug the USB power adaptor into an electric socket. 3 After fully charging, disconnect the device from the charger. First unplug the charger from the device, and then unplug it from the electric socket. To save energy, unplug the charger when not in use. The charger does not have a power switch, so you must unplug the charger from the electric socket when not in use to avoid wasting power. The charger should remain close to the electric socket and easily accessible while charging. 8 Basics Viewing the remaining charging time While charging, open the Home screen and tap Apps → Settings → Battery. The actual charging time may vary depending on the status of your device and the charging conditions. The remaining charging time may not be displayed when you charge the device in very cold or very hot conditions. Reducing the battery consumption Your device provides various options that help you conserve battery power. • Optimise the device using the Smart manager. • When you are not using the device, switch to sleep mode by pressing the Power key. • Activate power saving mode. • Close unnecessary apps. • Deactivate the Bluetooth feature when not in use. • Deactivate the Wi-Fi feature when not in use. • Deactivate auto-syncing of apps. • Decrease the backlight time. • Decrease the screen brightness. Battery charging tips and precautions • When the battery power is low, the battery icon appears empty. • If the battery is completely discharged, the device cannot be turned on immediately when the charger is connected. Allow a depleted battery to charge for a few minutes before turning on the device. • If you use multiple apps at once, network apps, or apps that need a connection to another device, the battery will drain quickly. To avoid disconnecting from the network or losing power during a data transfer, always use these apps after fully charging the battery. • Using a power source other than the USB power adaptor, such as a computer, may result in a slower charging speed due to a lower electric current. 9 Basics • The device can be used while it is charging, but it may take longer to fully charge the battery. • If the device receives an unstable power supply while charging, the touchscreen may not function. If this happens, unplug the charger from the device. • While charging, the device and the charger may heat up. This is normal and should not affect the device’s lifespan or performance. If the battery gets hotter than usual, the charger may stop charging. • If the device is not charging properly, take the device and the charger to a Samsung Service Centre. Power saving mode Save the battery power by limiting the device’s functions. On the Home screen, tap Apps → Settings → Battery → Power saving mode, and then tap the switch to activate it. To automatically activate power saving mode when the remaining battery power reaches the preset level, tap Start power saving and select an option. Ultra power saving mode Use this mode to extend the device’s battery power. In ultra power saving mode, the device performs the following: • Displays colours on the screen as grey tones. • Restricts the available apps to essential and selected apps only. • Deactivates the mobile data connection when the screen turns off. • Deactivates the Wi-Fi and Bluetooth features. On the Home screen, tap Apps → Settings → Battery → Ultra power saving mode, and then tap the switch to activate it. To deactivate ultra power saving mode, tap MORE → Disable ultra power saving mode. The usage time left shows the time remaining before the battery power runs out. Usage time left may vary depending on your device settings and operating conditions. 10 Basics SIM or USIM card Installing the SIM or USIM card Insert the SIM or USIM card provided by the mobile telephone service provider. • Only nano-SIM cards work with the device. • Some LTE services may not be available depending on the service provider. For more information about service availability, contact your service provider. 1 Insert the ejection pin into the hole on the SIM card tray to loosen the tray. Ensure that the ejection pin is perpendicular to the hole. Otherwise, the device may be damaged. 11 Basics 2 Pull out the SIM card tray gently from the SIM card tray slot. 3 Place the SIM or USIM card on the SIM card tray with the gold-coloured contacts facing downwards. Use caution not to lose or let others use the SIM or USIM card. Samsung is not responsible for any damages or inconveniences caused by lost or stolen cards. 4 Insert the SIM card tray back into the SIM card tray slot. Removing the SIM or USIM card 1 Insert the ejection pin into the hole on the SIM card tray to loosen the tray. 2 Pull out the SIM card tray gently from the SIM card tray slot. 3 Remove the SIM or USIM card. 4 Insert the SIM card tray back into the SIM card tray slot. 12 Basics Memory card Installing a memory card Your device accepts memory cards with maximum capacities of 128 GB. Depending on the memory card manufacturer and type, some memory cards may not be compatible with your device. • Some memory cards may not be fully compatible with the device. Using an incompatible card may damage the device or the memory card, or corrupt the data stored in it. • Use caution to insert the memory card right-side up. • The device supports the FAT and the exFAT file systems for memory cards. When inserting a card formatted in a different file system, the device asks to reformat the memory card. • Frequent writing and erasing of data shortens the lifespan of memory cards. • When inserting a memory card into the device, the memory card’s file directory appears in the My Files → SD card folder. 13 Basics 1 Insert the ejection pin into the hole on the memory card tray to loosen the tray. Ensure that the ejection pin is perpendicular to the hole. Otherwise, the device may be damaged. 2 Pull out the memory card tray gently from the memory card tray slot. 3 Place a memory card on the memory card tray with the gold-coloured contacts facing downwards. 4 Insert the memory card tray back into the memory card tray slot. Removing the memory card Before removing the memory card, first unmount it for safe removal. On the Home screen, tap Apps → Settings → Storage → Unmount SD card. 1 Insert the ejection pin into the hole on the memory card tray to loosen the tray. 2 Pull out the memory card tray gently from the memory card tray slot. 3 Remove the memory card. 4 Insert the memory card tray back into the memory card tray slot. Do not remove the memory card while the device is transferring or accessing information. Doing so can cause data to be lost or corrupted or damage to the memory card or device. Samsung is not responsible for losses that result from the misuse of damaged memory cards, including the loss of data. 14 Basics Formatting the memory card A memory card formatted on a computer may not be compatible with the device. Format the memory card on the device. On the Home screen, tap Apps → Settings → Storage → Format SD card → FORMAT SD CARD → ERASE EVERYTHING. Before formatting the memory card, remember to make backup copies of all important data stored in the memory card. The manufacturer’s warranty does not cover loss of data resulting from user actions. Turning the device on and off Press and hold the Power key for a few seconds to turn on the device. When you turn on your device for the first time or after performing a data reset, follow the onscreen instructions to set up your device. To turn off the device, press and hold the Power key, and then tap Power off. • If your device is frozen and unresponsive, press and hold the Power key and the Volume key down simultaneously for more than 7 seconds to restart it. • Follow all posted warnings and directions from authorised personnel in areas where the use of wireless devices is restricted, such as aeroplanes and hospitals. Touchscreen • Do not allow the touchscreen to come into contact with other electrical devices. Electrostatic discharges can cause the touchscreen to malfunction. • To avoid damaging the touchscreen, do not tap it with anything sharp or apply excessive pressure to it with your fingertips. • The device may not recognise touch inputs close to the edges of the screen, which are outside of the touch input area. • Leaving the touchscreen idle for extended periods may result in afterimages (screen burn-in) or ghosting. Turn off the touchscreen when you do not use the device. • It is recommended to use fingers when you use the touchscreen. 15 Basics Tapping To open an app, to select a menu item, to press an on-screen button, or to enter a character using the keyboard on the screen, tap it with your finger. Tapping and holding Tap and hold an item or the screen for more than 2 seconds to access available options. Dragging To move an item, tap and hold it and drag it to the target position. 16 Basics Double-tapping Double-tap on a webpage or image to zoom in. Double-tap again to return. Swiping Swipe to the left or right on the Home screen or the Apps screen to view other panels. Swipe upwards or downwards to scroll through a webpage or a list of items, such as contacts. Spreading and pinching Spread two fingers apart on a webpage, map, or image to zoom in a part. Pinch to zoom out. 17 Basics Home screen Home screen The Home screen is the starting point for accessing all of the device’s features. It displays widgets, shortcuts to apps, and more. To view other panels, swipe to the left or right, or tap one of the screen indicators at the bottom of the screen. A widget Screen indicators A folder An app Apps screen icon Favourite apps 18 Basics Home screen options On the Home screen, tap and hold an empty area, or pinch your fingers together to access the available options. Customise the Home screen by adding, deleting, or rearranging Home screen panels. You can also set the Home screen wallpaper, add widgets to the Home screen, and more. • Wallpapers: Change the wallpaper settings for the Home screen and the locked screen. • Widgets: Add widgets to the Home screen. Widgets are small apps that launch specific app functions to provide information and convenient access on your Home screen. 19 Basics Flipboard Briefing View the latest articles in various categories. You can get up to date on news that interests you using this feature. On the Home screen, tap or swipe to the right to open Flipboard Briefing. Swipe upwards or downwards to browse articles in each news category. To deactivate Flipboard Briefing, tap and hold an empty area on the Home screen. Then, swipe to the right and deselect the tick box at the top of the Flipboard Briefing panel. Adding items Tap and hold an app or a folder from the Apps screen, and then drag it to the Home screen. To add widgets, tap and hold an empty area on the Home screen, tap Widgets, tap and hold a widget, and then drag it to the Home screen. Moving and removing an item Tap and hold an item on the Home screen, and then drag it to a new location. To move the item to another panel, drag it to the side of the screen. You can also move frequently used apps to the shortcuts area at the bottom of the Home screen. To remove an item, tap and hold the item. Then, drag it to Remove at the top of the screen. 20 Basics Creating folders 1 On the Home screen, tap and hold an app, and then drag it over another app. 2 Drop the app when a folder frame appears around the apps. A new folder containing the selected apps will be created. 3 Tap Enter folder name. and enter a folder name. To add more apps to the folder, tap and hold another app, and then drag it to the folder. Managing panels On the Home screen, tap and hold an empty area to add, move, or remove a panel. To add a panel, swipe to the left, and then tap . To move a panel, tap and hold a panel preview, and then drag it to a new location. To remove a panel, tap and hold a panel preview, and then drag it to Remove at the top of the screen. To set a panel as the main Home screen, tap . 21 Basics Apps screen The Apps screen displays icons for all apps, including newly installed apps. On the Home screen, tap Apps to open the Apps screen. To view other panels, swipe to the left or right, or select a screen indicator at the bottom of the screen. Moving items This feature may not be available depending on the region or service provider. On the Apps screen, tap EDIT. Tap and hold an item and drag it to a new location. To move the item to another panel, drag it to the side of the screen. Creating folders This feature may not be available depending on the region or service provider. 1 On the Apps screen, tap EDIT. 2 Tap and hold an app, and then drag it over another app. 3 Drop the app when a folder frame appears around the apps. A new folder containing the selected apps will be created. 22 Basics 4 Tap Enter folder name. and enter a folder name. To add more apps to the folder, tap and hold another app, and then drag it to the folder. Indicator icons Indicator icons appear on the status bar at the top of the screen. The icons listed in the table below are most common. The status bar may not appear at the top of the screen in some apps. To display the status bar, drag down from the top of the screen. Icon Meaning No signal Signal strength Roaming (outside of normal service area) GPRS network connected EDGE network connected UMTS network connected HSDPA network connected HSPA+ network connected / LTE network connected Wi-Fi connected Bluetooth feature activated GPS activated Call in progress Missed call New text or multimedia message Alarm activated Mute mode activated Vibration mode activated Flight mode activated 23 Basics Icon Meaning Error occurred or caution required Battery power level Lock screen Pressing the Power key turns off the screen and locks it. Also, the screen turns off and automatically locks if the device is not used for a specified period. To unlock the screen, press the Power key or the Home key and swipe in any direction. You can change the way that you lock the screen to prevent others from accessing your personal information. On the Apps screen, tap Settings → Lock screen and security → Screen lock type, and then select a screen lock method. The device requires an unlock code whenever unlocking it. If the unlock code is forgotten, take the device to a Samsung Service Centre to reset it. Pattern Draw a pattern by connecting four dots or more, and then draw the pattern again to verify it. Set a backup PIN to unlock the screen when you forget the pattern. 24 Basics PIN A PIN consists of numbers only. Enter at least four numbers, and then enter the password again to verify it. Password A password consists of characters and numbers. Enter at least four characters including numbers and symbols, and then enter the password again to verify it. Fingerprints Register your fingerprints to unlock the screen. Refer to Fingerprint recognition for more information. Notification panel Using the notification panel When you receive new notifications, such as messages or missed calls, indicator icons appear on the status bar. To see more information about the icons, open the notification panel and view the details. To open the notification panel, drag the status bar downwards. To close the notification panel, swipe upwards on the screen. 25 Basics You can use the following functions on the notification panel. Rearrange quick setting buttons. Quick setting buttons Launch Settings. Adjust the brightness. Launch S Finder. Launch Quick Connect. Tap a notification and perform various actions. Clear all notifications. Using quick setting buttons Tap quick setting buttons to activate some features. Swipe to the left or right on the buttons area to view more buttons. To view more detailed settings, tap and hold a button. To rearrange buttons, tap EDIT, tap and hold a button, and then drag it to another location. S Finder Search for a wide variety of content with a keyword. Searching for content on the device Open the notification panel and tap S Finder. Enter a keyword in the search field or tap and say a keyword. To get more refined results, tap the filter buttons under the search field, and then select filter details. Setting search categories You can set search categories to search for content in specific search fields. Tap MORE → Select search locations and select categories. 26 Basics Quick Connect Automatically search for nearby devices and quickly connect to them. • If the device you want to connect does not support the Quick connect feature, activate its Wi-Fi Direct feature before launching Quick Connect on your device. • Connection methods may vary depending on the type of connected devices or the shared content. Connecting to other devices 1 Open the notification panel and tap Quick Connect. If you are using this feature for the first time, select a visibility option and tap ENABLE QUICK CONNECT. When the panel opens, the Wi-Fi feature is activated automatically and the device searches for nearby devices. If you have installed Samsung Link on your device, the list of devices registered with Samsung Link will appear at the top of the screen. For more information about Samsung Link, visit link.samsung.com. 2 Select a device from the list and connect to it by following the on-screen instructions. The next steps may vary depending on the connected device. To change your device’s visibility setting, tap SETTINGS → Device visibility, and then select an option. Re-searching for devices If the desired device does not appear in the list, search for the device. Tap REFRESH and select the device from the list of detected devices. 27 Basics Sharing content Share content with the connected devices. 1 Open the notification panel and tap Quick Connect. 2 Select a device from the list of detected devices. 3 Tap Share content and select a media category. 4 Follow the on-screen instructions to send content to the connected device. The next steps may vary depending on the selected media category. Screen Mirroring View your device’s displayed content on a larger screen via a wireless connection. If a large screen, such as a TV, does not support the Screen mirroring feature, use compatible accessories to enable the feature. Compatible accessories include HomeSync and an AllShare Cast dongle. To activate this feature on your device, open the notification panel and tap EDIT → Screen Mirroring. For more information about connecting your device and the large screen, refer to the user manual for the large screen or the Screen mirroring-enabled accessory. • This feature may not be available depending on the region or service provider. • Some files may be buffered during playback, depending on the network connection. • To save energy, deactivate this feature when not in use. • If you specify a Wi-Fi frequency, AllShare Cast dongles or HomeSync may not be detected or connected. • If you play videos or games on a TV, select an appropriate TV mode to get the best experience. 28 Basics Entering text Keyboard layout A keyboard appears automatically when you enter text to send messages, create memos, and more. Text entry is not supported in some languages. To enter text, you must change the input language to one of the supported languages. Delete a preceding character. Enter punctuation marks. Break to the next line. Enter uppercase. For all caps, tap it twice. Move the cursor. Change the keyboard settings. Enter a space. Changing the input language Tap → Input languages → Add input languages, and then select the languages to use. When you select two or more languages, you can switch between the input languages by swiping to the left or right on the space key. 29 Basics Additional keyboard functions Tap and hold to use various functions. Other icons may appear instead of the depending on the last function that was used. icon • : Enter text by voice. Start or pause entering text by voice. Open the keyboard. • : Switch to handwriting mode. Switch between number mode and character mode. Switch to the standard keyboard. This feature may not be available depending on the region or service provider. • : Add an item from the clipboard. • : Enter emoticons. • : Switch to the floating or split keyboard. You can move the keyboard to another location by dragging the tab. • : Change the keyboard settings. 30 Basics Copying and pasting 1 Tap and hold over text. 2 Drag or to select the desired text, or tap Select all to select all text. 3 Tap Copy or Cut. The selected text is copied to the clipboard. 4 Tap and hold where the text is to be inserted and tap Paste. To paste text that you have previously copied, tap Clipboard and select the text. Dictionary Look up definitions for words while using certain features, such as when browsing webpages. 1 Tap and hold over a word that you want to look up. If the word you want to look up is not selected, drag 2 Tap Dictionary on the options list. If a dictionary is not preinstalled on the device, tap 3 View the definition in the dictionary pop-up window. or to select the desired text. next to a dictionary to download it. To switch to the full screen view, tap . Tap the definition on the screen to view more definitions. In the detailed view, tap to add the word to your favourite words list or tap SEARCH WEB to use the word as a search term. 31 Basics Screen capture Capture a screenshot while using the device. Press and hold the Home key and the Power key simultaneously. You can view captured images in Gallery. You can also capture screenshots by swiping your hand to the left or right across the screen. Refer to Motions and gestures for more information. It is not possible to capture a screenshot while using some apps and features. Opening apps On the Home screen or the Apps screen, select an app icon to open it. To open an app from the list of recently used apps, tap and select a recent app window. Closing an app Tap and drag a recent app window to the left or right to close it. To close all running apps, tap CLOSE ALL. 32 Basics Multi window Introduction Multi window lets you run two apps at the same time in the split screen view. You can also run multiple apps at the same time in the pop-up view. Some apps may not support this feature. Split screen view Pop-up view 33 Basics Split screen view 1 Tap to open the list of recently used apps. 2 Swipe upwards or downwards and tap on a recent app window. The selected app will launch in the upper window. 3 Select another app to launch. You can also launch the split screen view by tapping and holding 34 . Basics Using additional options When using apps in the split screen view, select an app window and tap the circle between the app windows to access the following options: • : Switch locations between app windows. • : Drag and drop text or copied images from one window to another. Tap and hold an item in the selected window and drag it to a location in another window. Some apps may not support this feature. • : Minimise the window. • : Maximise the window. • : Close the app. 35 Basics Adjusting the window size Drag the circle between the app windows up or down to adjust the size of the windows. Pop-up view 1 On the Apps screen, launch an app to use in the pop-up view. 2 Drag down diagonally from either end of the top edge. The app screen will appear in the pop-up view. Drag and drop content. Minimise the window. Close the app. Maximise the window. 36 Basics Moving pop-up windows To move a pop-up window, tap and hold the circle on a window and drag it to a new location. Launching the pop-up view from the split screen view 1 On the split screen view, tap an app window to launch it in the pop-up view. 2 Tap and hold the circle between the app windows. The selected app will launch in a pop-up window. 37 Basics Device and data management Transferring data from your previous device You can transfer data from a previous device to your new device via Samsung Smart Switch. The following versions of Samsung Smart Switch are available. • Mobile version: Transfer data between mobile devices. You can download the app from Galaxy Apps or Play Store. • Computer version: Transfer data between your device and a computer. You can download the app from www.samsung.com/smartswitch. • Samsung Smart Switch is not supported on some devices or computers. • Limitations apply. Visit www.samsung.com/smartswitch for details. Samsung takes copyright seriously. Only transfer content that you own or have the right to transfer. Transferring data from a mobile device Transfer data from your previous device to your new device. When you turn on your new device for the first time, tap DOWNLOAD AND OPEN in the Smart Switch installation pop-up window to install the app. Alternatively, download and install Smart Switch from Galaxy Apps or Play Store. Launch Smart Switch and follow the on-screen instructions to transfer data from your previous device. Transferring data from a computer Back up data from your previous device to a computer and import the data to your new device. 1 On the computer, visit www.samsung.com/smartswitch to download Smart Switch. 2 On the computer, launch Smart Switch. If your previous device is not a Samsung device, back up data to a computer using a program provided by the device’s manufacturer. Then, skip to the fifth step. 38 Basics 3 Connect your previous device to the computer using the USB cable. 4 On the computer, follow the on-screen instructions to back up data from the device. Then, disconnect your previous device from the computer. 5 Connect your new device to the computer using the USB cable. 6 On the computer, follow the on-screen instructions to transfer data to your new device. Using the device as a removable disk for data transfer Move audio, video, image, or other types of files from the device to the computer, or vice versa. Do not disconnect the USB cable from the device when you are transferring files. Doing so may cause data loss or device damage. The devices may not connect properly if they are connected via a USB hub. Directly connect the device to the computer’s USB port. 1 Connect the device to the computer using the USB cable. 2 Open the notification panel, and then tap Connected as a media device → Media device (MTP). Tap Camera (PTP) if your computer does not support Media Transfer Protocol (MTP) or not have any appropriate driver installed. 3 Transfer files between your device and the computer. 39 Basics Updating the device The device can be updated to the latest software. Updating over the air The device can be directly updated to the latest software by the firmware over-the-air (FOTA) service. On the Apps screen, tap Settings → About device → Software update → Update now. To automatically check for available updates, tap the Auto update switch to activate it. To download updates only when a Wi-Fi connection is activated, tap the Wi-Fi only switch to activate it. Updating with Smart Switch Connect the device to a computer and update the device to the latest software. 1 On the computer, visit www.samsung.com/smartswitch to download and install Smart Switch. 2 On the computer, launch Smart Switch. 3 Connect the device to the computer using a USB cable. 4 If a software update is available, follow the on-screen instructions to update the device. • Do not turn off the computer or disconnect the USB cable while the device is updating. • While updating the device, do not connect other media devices to the computer. Doing so may interfere with the update process. Before updating, disconnect all other media devices from the computer. 40 Basics Backing up and restoring data Keep your personal information, app data, and settings safe on your device. You can back up your sensitive information to a backup account and access it later. You must sign in to your Google or Samsung account to back up or restore data. Refer to Accounts for more information. Using a Samsung account On the Apps screen, tap Settings → Backup and reset → Back up my data, select the items to back up, and then tap BACK UP NOW. To set the device to automatically back up data, tap the Auto back up switch to activate it. To restore data using a Samsung account, tap Restore. Current data will be deleted from the device to restore the selected items. Using a Google account On the Apps screen, tap Settings → Backup and reset, and then tap the Back up my data switch to activate it. Tap Backup account and select an account as the backup account. To restore data using a Google account, tap the Automatic restore switch to activate it. When you reinstall apps, backed up settings and data will be restored. Performing a data reset Delete all settings and data on the device. Before performing a factory data reset, ensure you back up all important data stored on the device. Refer to Backing up and restoring data for more information. On the Apps screen, tap Settings → Backup and reset → Factory data reset → RESET DEVICE → ERASE EVERYTHING. The device automatically restarts. 41 Basics Connecting to a TV Introduction Register a TV to your device to easily share content between them. • This feature is compatible with Samsung Smart TVs released in 2015 or later that support the Bluetooth Low Energy (BLE) feature. • Some files may be buffered during playback, depending on the network connection. Registering a TV Register a TV to your device. Once you register a TV, you can easily share the screen between your device and TV and use the Briefing on TV feature. 1 Turn on the TV and place your device close to the TV. 2 Open the notification panel and tap Quick Connect. 3 Select the TV and tap Register TV. Sharing screen You can mirror your device’s screen on a TV or vice versa. Mirroring your device’s screen to a TV When your device recognises the registered TV while you are watching a video, the icon will appear on the device. Tap the icon to stream the video from your device to your TV. If the TV is turned off and registered with Quick Connect, it will automatically turn on and your device’s screen will appear on the TV screen. This feature is supported by the default video player app only. 42 Basics Mirroring a TV screen to your device 1 Open the notification panel and tap Quick Connect. The registered TV appears on the list. 2 Select the registered TV. 3 Tap TV to mobile device. The TV screen will appear on your device. Using the Briefing on TV feature Your registered TV turns on automatically according to the preset time set on your device and displays the time, weather, and your schedule information on the screen. To use this feature, your device and the TV must be connected to the same access point. 1 Open the notification panel and tap Quick Connect. The registered TV will appear on the list. 2 Select the registered TV. 3 Tap Briefing on TV and set a time and day to use the Briefing on TV feature. Time, weather, and schedule information will be displayed on the right side of the TV screen at the preset time. 43 Applications Installing or uninstalling apps Galaxy Apps Purchase and download apps. You can download apps that are specialised for Samsung Galaxy devices. Tap Galaxy Apps on the Apps screen. This app may not be available depending on the region or service provider. Installing apps Browse apps by category or tap SEARCH to search for a keyword. Select an app to view information about it. To download free apps, tap INSTALL. To purchase and download apps where charges apply, tap the price and follow the on-screen instructions. To change the auto update settings, tap then select an option. → Settings → Auto update apps, and Play Store Purchase and download apps. Tap Play Store on the Apps screen. Installing apps Browse apps by category or tap to search for a keyword. Select an app to view information about it. To download free apps, tap INSTALL. To purchase and download apps where charges apply, tap the price and follow the on-screen instructions. To change the auto update settings, tap then select an option. 44 → Settings → Auto-update apps, and Applications Managing apps Uninstalling or disabling apps On the Apps screen, tap EDIT. The icon appears on the apps that you can disable or uninstall. Select an app and tap DISABLE or UNINSTALL. Alternatively, on the Apps screen, tap Settings → Applications → Application manager, select an app, and then tap DISABLE or UNINSTALL. • DISABLE: Disable selected default apps that cannot be uninstalled from the device. • UNINSTALL: Uninstall downloaded apps. Enabling apps On the Apps screen, tap Settings → Applications → Application manager, scroll to DISABLED, select an app, and then tap ENABLE. My Files Access and manage various files stored in the device or in other locations, such as cloud storage services. On the Apps screen, tap My Files. • Recent files: View recent files. • Category: View files by category. • Local storage: View files stored in the device. • Cloud storage: View files stored in the cloud storage service. • STORAGE USAGE: View your device’s memory information. To search for files or folders, tap SEARCH. 45 Applications Phone Introduction Make or answer voice and video calls. Making calls 1 Tap Phone on the Apps screen. 2 Enter a phone number. If the keypad does not appear on the screen, tap 3 Tap to make a voice call, or tap to open the keypad. to make a video call. Access additional options. Add the number to the contacts list. Preview the phone number. Delete a preceding character. Hide the keypad. Making calls from the locked screen On the locked screen, drag outside the large circle. 46 Applications Making calls from call logs or contacts list Tap LOG or CONTACTS, and then swipe to the right on a contact or a phone number to make a call. Making an international call 1 Tap to open the keypad if the keypad does not appear on the screen. 2 Tap and hold 0 until the + sign appears. 3 Enter the country code, area code, and phone number, and then tap . Receiving calls Answering a call When a call comes in, drag outside the large circle. Rejecting a call When a call comes in, drag outside the large circle. To send a message when rejecting an incoming call, drag the reject message bar upwards. To create various rejection messages, open the Apps screen and tap Phone → MORE → Settings → Call rejection → Rejection messages, enter a message, and then tap . Missed calls If a call is missed, the icon appears on the status bar. Open the notification panel to view the list of missed calls. Alternatively, on the Apps screen, tap Phone → LOG to view missed calls. 47 Applications Options during calls During a voice call The following actions are available: • VOLUME: Adjust the volume. • HOLD: Hold a call. Tap Resume to retrieve the held call. • Add call: Dial a second call. • Extra volume: Increase the volume. • Bluetooth: Switch to a Bluetooth headset if it is connected to the device. • Speaker: Activate or deactivate the speakerphone. When using the speakerphone, speak into the microphone at the top of the device and keep the device away from your ears. • Keypad / Hide: Open or close the keypad. • Mute: Turn off the microphone so that the other party cannot hear you. • Email: Send an email. • Message: Send a message. • Internet: Browse webpages. • Contacts: Open the contacts list. • S Planner: Open the calendar. • Memo: Create a memo. • : End the current call. During a video call Tap the screen to use the following options: • : Switch between the front and rear cameras. • : End the current call. • : Turn off the microphone so that the other party cannot hear you. 48 Applications Contacts Introduction Create new contacts or manage contacts on the device. Adding contacts Creating contacts manually 1 Tap Contacts on the Apps screen. 2 Tap and select a storage location. 3 Enter contact information. • : Add an image. • / : Add or delete a contact field. 4 Tap SAVE. To add a phone number to the contacts list from the keypad, open the Apps screen and tap Phone. If the keypad does not appear on the screen, tap to open the keypad. Enter the number and tap Add to Contacts. To add a phone number to the contacts list from received calls or messages, open the Apps screen and tap Phone → LOG → a contact. Importing contacts Import contacts from storage services to your device. 1 Tap Contacts on the Apps screen. 2 On the contacts list, tap MORE → Settings → Import/Export contacts → IMPORT and select an import option. 49 Applications Searching for contacts On the Apps screen, tap Contacts. Use one of the following search methods: • Scroll up or down the contacts list. • Drag a finger along the index at the left side of the contacts list to scroll through it quickly. • Tap the search field at the top of the contacts list and enter search criteria. Once a contact is selected, take one of the following actions: • : Add to favourite contacts. • / : Make a voice or video call. • : Compose a message. • : Compose an email. Messages Introduction Send and view messages by conversation. Sending messages You may incur additional charges for sending messages when you are roaming. 1 Tap Messages on the Apps screen. 2 Tap . 50 Applications 3 Add recipients and enter a message. Access additional options. Enter recipients. Select contacts from the contacts list. Enter emoticons. Enter a message. Send the message. Attach files. 4 Tap SEND to send the message. Viewing messages Messages are grouped into message threads by contact. You may incur additional charges for receiving messages when you are roaming. 1 Tap Messages on the Apps screen. 2 On the messages list, select a contact. 3 View your conversation. 51 Applications Internet Browse the Internet to search for information and bookmark your favourite webpages to access them conveniently. 1 Tap Internet on the Apps screen. 2 Tap the address field. 3 Enter the web address or a keyword, and then tap Go. To view the toolbars, drag your finger downwards slightly on the screen. Move to the previously visited page. Access additional options. View your bookmarks, saved webpages, and recent history. Close the tab. Open the homepage. Open a new tab. Refresh the current webpage. 52 Applications Email Setting up email accounts Set up an email account when opening Email for the first time. 1 Tap Email on the Apps screen. 2 Enter the email address and password, and then tap NEXT. To manually register a company email account, tap MANUAL SETUP. 3 Follow the on-screen instructions to complete the setup. To set up another email account, tap MORE → Settings → Add account. If you have more than one email account, you can set one as the default account. Tap MORE → Settings → SET DEFAULT ACCOUNT. Sending emails 1 Tap to compose an email. 2 Add recipients and enter an email text. 3 Tap SEND to send the mail. Reading emails On the emails list, tap an email to read. 53 Applications Camera Introduction Take photos and record videos using various modes and settings. Basic shooting You can take photos or record videos. View your photos and videos in Gallery. Tap Camera on the Apps screen. Camera etiquette • Do not take photos or record videos of other people without their permission. • Do not take photos or record videos where legally prohibited. • Do not take photos or record videos in places where you may violate other people’s privacy. Taking photos or recording videos 1 Tap the image on the preview screen where the camera should focus. 2 Tap to take a photo or tap to record a video. • Spread two fingers apart on the screen to zoom in, and pinch to zoom out. • To capture an image from the video while recording, tap Capture. • To change the focus while recording a video, tap where you want to focus. To focus on the centre of the screen, tap . 54 Applications Current mode Preview thumbnail Record a video. Quick settings Take a photo. Switch between the front and rear cameras. Camera settings Shooting modes On the preview screen, swipe to the right to access the list of shooting modes. Or, swipe to the left to view photos and videos you have captured. • The preview screen may vary depending on the shooting mode and which camera is being used. • The camera automatically shuts off when unused. • Make sure that the lens is clean. Otherwise, the device may not work properly in some modes that require high resolutions. • The front camera features a wide-angle lens. Minor distortion may occur in wideangle photos and does not indicate device performance problems. • The maximum recording time may reduce when you record video at high resolution. Launching Camera on the locked screen To quickly take photos, launch Camera on the locked screen. On the locked screen, drag outside the large circle. • This feature may not be available depending on the region or service provider. • Some camera features are not available when you launch Camera from the locked screen while the security features are activated. 55 Applications Locking the focus and exposure Strong light/dark contrast and the subject being outside the auto focus area may make it difficult to achieve an appropriate exposure. Lock the focus or exposure and then take a photo. Tap and hold the area to focus, the AF/AE frame will appear on the area and the focus and exposure setting will be locked. The setting remains locked even after you take a photo. This feature is only available in some shooting modes. Auto mode Auto mode allows the camera to evaluate the surroundings and determine the ideal mode for the photo. On the preview screen, tap MODE → Auto. Pro mode Take photos while manually adjusting various shooting options, such as exposure value and ISO value. On the preview screen, tap MODE → Pro. Select options and customise the settings, and then tap to take a photo. • : Select an appropriate white balance, so images have a true-to-life colour range. • : Select an ISO value. This controls camera light sensitivity. Low values are for stationary or brightly lit objects. Higher values are for fast-moving or poorly lit objects. However, higher ISO settings can result in noise in photos. • : Change the exposure value. This determines how much light the camera’s sensor receives. For low-light situations, use a higher exposure. 56 Applications Panorama Take a series of photos horizontally or vertically and then stitch them together to create a wide scene. On the preview screen, tap MODE → Panorama. To get the best shots using panorama mode, follow these tips: • Move the camera slowly in one direction. • Keep the image within the frame on the camera’s viewfinder. • Avoid taking photos of indistinct backgrounds, such as an empty sky or a plain wall. Virtual shot Take a series of photos while circling a subject to create a view of the subject from multi angles. You can view the subject from different angles by dragging your finger left or right on the photo. 1 On the preview screen, tap MODE → Virtual shot. 2 Place a subject in the centre of the preview screen and tap . 3 Move the device around the subject slowly in one direction to take more photos. When the arrow becomes completely yellow or when you stop circling the subject, the device will automatically stop taking photos. 57 Applications Viewing virtual shot photos 1 On the preview screen, tap the preview thumbnail. 2 Tap . 3 Drag your finger left or right on the screen, or slowly swivel the device left or right to view the subject from different angles. HDR (Rich tone) Take photos with rich colours and reproduce details even in bright and dark areas. On the preview screen, tap MODE → HDR (Rich tone). Without effect With effect 58 Applications Shot & more Take a series of photos and modify them by applying various effects using the shooting modes. The zoom feature is not available while taking photos in this mode. 1 On the preview screen, tap MODE → Shot & more. 2 Tap . The device takes a series of photos and displays the available shooting modes. 3 Select a shooting mode and apply an effect to the photos. • Best photo: Save the best photo in the series. To view other photos in the series, swipe to the left or right. The device recommends the best photo and identifies it with . • Eraser: Erase unwanted moving objects. Tap Tap to restore the original photo. to erase unwanted moving objects. • Drama shot: Combine a series of photos to create an image that shows motion trails. Extend the motion trail in the image by selecting more photos from the bottom of the screen. • Panning shot: Apply an effect to the subject’s background that makes the subject appear to be moving fast. Tap Objects to select a subject. Tap Motion blur to change the angle of blurring to apply to the background. Tap and draw a circle with your finger around the large circle to adjust the angle of blurring. To adjust the level of background blurring, drag the adjustment bar. 4 When you are finished editing photos, tap SAVE. 59 Applications Dual Camera When you take a landscape photo with the rear camera, the photo or video captured by the front camera appears in an inset window, or vice versa. Use this feature to take a beautiful landscape photo and a self-portrait simultaneously. On the preview screen, tap MODE → Dual Camera. Tap recording. to take a photo or tap to start Select a frame type for the inset window. You can record videos in dual camera mode for up to 5 minutes in Full HD and up to 10 minutes in HD or VGA. Selfie Take self-portraits with the front camera. 1 On the preview screen, tap 2 Tap MODE → Selfie. to switch to the front camera for self-portraits. 60 Applications 3 Face the front camera lens. 4 When the device detects your face, tap the screen to take a photo of yourself. To take a photo using your palm, tap and tap the Gesture control switch to activate it. Show your palm to the front camera. After recognising your palm, the device will take a photo after a few seconds. Interval shot Take series of self-portraits at an interval and save photos you want. 1 On the preview screen, tap to switch to the front camera for self-portraits. 2 Tap MODE → Interval shot. 3 When the device detects your face, tap the screen to take a photo of yourself. The device will take four photos at the two-second intervals. To take a photo using your palm, tap and tap the Gesture control switch to activate it. Show your palm to the front camera. After recognising your palm, the device will take a photo after a few seconds. 4 Tick photos you want to save and tap SAVE. Downloading modes Download more shooting modes from Galaxy Apps. On the preview screen, tap MODE → Download. Some downloaded shooting modes do not have access to every feature. Swiping right to view the modes list and swiping left to view captured images and videos may not be available. 61 Applications Camera settings Quick settings On the preview screen, use the following quick settings. The available options may vary depending on the shooting mode and which camera is being used. • : Select a filter effect to use when taking photos or recording videos. To download more effects, tap Download. • : Select a metering method. This determines how light values are calculated. Centreweighted uses the light in the centre portion of the shot to calculate the exposure of the shot. Spot uses the light in a concentrated centre area of the shot to calculate the exposure of the shot. Matrix averages the entire scene. • : Select the length of the delay before the camera automatically takes a photo. • : Adjust the slide bar to take a photo with lightened faces for gentler images. Camera settings On the preview screen, tap . The available options may vary depending on the shooting mode and which camera is being used. • Picture size (rear) / Picture size (front): Select a resolution for photos. Using a higher resolution will result in higher quality photos, but they will take up more memory. • Video size (rear) / Video size (front): Select a resolution for videos. Using a higher resolution will result in higher quality videos, but they will take up more memory. • Gesture control: Set the device to detect your palm, so you can use it to take selfportraits. • Save pictures as previewed: Invert the image to create a mirror-image of the original scene, when taking photos with the front camera. • Video stabilisation: Activate anti-shake to reduce or eliminate blurriness resulting from camera shake while recording a video. 62 Applications • View mode: Change the aspect ratio of the preview screen. • Grid lines: Display viewfinder guides to help composition when selecting subjects. • Location tags: Attach a GPS location tag to the photo. • GPS signal strength may decrease in locations where the signal is obstructed, such as between buildings or in low-lying areas, or in poor weather conditions. • Your location may appear on your photos when you upload them to the Internet. To avoid this, deactivate the location tag setting. • Review pictures: Set the device to show photos after capturing them. • Storage location: Select the memory location for storage. • Volume keys function: Set the device to use the Volume key to control the shutter or zoom function. • Reset settings: Reset the camera settings. Gallery Introduction View and manage photos and videos stored in the device. Viewing images or videos 1 Tap Gallery on the Apps screen. 63 Applications 2 Select an image or a video. Video files show the icon on the preview thumbnail. To play a video, tap Move to the previous screen. More options Share the image with others. Modify the image. Add the image to favourites. Delete the image. To hide or show the menus, tap the screen. Deleting images or videos Deleting an image or a video Select an image or a video and tap Delete at the bottom of the screen. Deleting multiple images and videos 1 On the Gallery main screen, tap and hold an image or a video to delete. 2 Tick the images or videos to delete. 3 Tap DELETE. 64 . Applications Smart Manager Introduction The Smart manager provides an overview of the status of your device’s battery, storage, RAM, and system security. You can also automatically optimise the device with one tap of your finger. Using the quick optimisation feature On the Apps screen, tap Smart Manager → CLEAN ALL. The quick optimisation feature improves device performance through the following actions. • Identifying apps that use excessive battery power and clearing some memory. • Deleting unnecessary files and closing apps running in the background. • Scanning for malware. Using the Smart manager On the Apps screen, tap Smart Manager and select a feature. 65 Applications Battery Check the remaining battery power and time to use the device. For devices with low battery levels, conserve battery power by activating power saving features and closing apps that are consuming an excessive amount of battery power. The usage time left shows the time remaining before the battery power runs out. Usage time left may vary depending on your device settings and operating conditions. Storage Check the status of used and available memory capacity. You can delete unused and residual files or uninstall apps that you do not use any more. RAM Check the amount of available RAM. You can close background apps and reduce the amount of RAM you are using to speed up your device. Device security Check the device’s security status. This feature scans your device for malware. S Planner Introduction Manage your schedule by entering upcoming events or tasks in your planner. Creating events 1 Tap S Planner on the Apps screen. 2 Tap or double-tap a date. If the date already has saved events or tasks in it, tap the date and tap 66 . Applications 3 Enter event details. Enter a title. Select a calendar to use or sync with. Set a start and end date for the event. Set an alarm. Enter the location of the event. Attach a map showing the location of the event. Add more details. 4 Tap SAVE to save the event. Creating tasks 1 Tap S Planner on the Apps screen. 2 Tap TASKS. 3 Enter task details and tap TODAY or TOMORROW to set a due date. To add more details, tap . 4 Tap SAVE to save the task. Syncing events and tasks with your accounts On the Apps screen, tap Settings → Accounts, select an account service, and then tap the Sync Calendar switch to sync events and tasks with the account. To add accounts to sync with, open the Apps screen and tap S Planner → MORE → Manage calendars → Add account. Then, select an account to sync with and sign in. When an account is added, a green circle is displayed next to the account name. 67 Applications SideSync 3.0 Introduction SideSync allows you to easily share your screen and data between Samsung Android smartphones, tablets, and any computers. The SideSync app must be installed on both devices that you want to connect. If SideSync is not installed, use one of the following methods to download and install it: • To download and install SideSync on your Samsung Android tablet or smartphone, search for SideSync in Galaxy Apps or Play Store. If your device does not support SideSync, you may not be able to find the app. • To download and install SideSync on your computer, visit www.samsung.com/sidesync. On the webpage, you can also find the information about SideSync system requirements. Connecting your tablet and smartphone Your tablet and smartphone must support Wi-Fi Direct. 1 Launch SideSync 3.0 on both your tablet and smartphone. 2 On your tablet, select your smartphone from the detected devices list. 3 On the smartphone, accept the connection request. The virtual screen will appear on your tablet and the smartphone’s screen will turn off. 68 Applications Connecting your tablet and computer 1 Connect your tablet to your computer using a USB cable. Alternatively, connect both devices to the same access point. 2 Launch SideSync 3.0 on both devices. The virtual screen will appear on the computer and your tablet’s screen will turn off. 69 Applications Using the virtual screen SideSync mirrors a device’s screen on another device. You can use a device’s functions, such as making calls and launching apps, via the virtual screen. The following is an image of the virtual tablet screen. • Some functions may not work through the virtual screen. • The appearance and functions of the virtual screen may vary depending on the connected device. Minimise the virtual screen. End the connection. Share the tablet's mobile data connection with the computer. Tap Maximise the virtual screen. to use the following options: • : Share the computer’s keyboard and mouse with your tablet. • : Set the virtual screen to always stay on top. • : Rotate the screen. • : Capture a screenshot. • : Turn on the tablet’s screen to control it from both your computer and tablet. This feature may not be available depending on the connected device. • : Open the same webpage in the web browser of your computer. To move the virtual screen, click and drag the top of the virtual screen to a new location. To adjust the size of the virtual screen, place the mouse pointer over the edge of the virtual screen, then click and drag it. 70 Applications Switching between screens To use the actual screen on the connected device, press the Power key or the Home key on the connected device. The virtual screen turns off and the connected device’s screen turns on. If your tablet is connected to your computer, click the virtual tablet screen on the computer to return to it. If your smartphone is connected to your tablet, tap SWITCH TO TABLET on the tablet. You can view and control the virtual screen and the connected device’s screen → to turn on the connected simultaneously. On the virtual screen, tap device’s screen. This feature may not be available depending on the connected device. Sharing files and clipboard You can easily share files between connected devices. Select files on the virtual screen or outside the virtual screen. Then, drag and drop the selected files into or out of the virtual screen. The selected files will be copied to the intended device. You can also conveniently copy and paste text between the connected devices via the clipboard sharing feature. Copy or cut text from the virtual screen and paste it into a text field outside of the virtual screen, or vice versa. Sharing the computer’s keyboard and mouse Use your tablet’s screen as a dual monitor and control it with the computer’s keyboard and mouse. 1 On the virtual screen, tap → . The virtual screen will disappear from the computer’s screen. 71 Applications 2 Move the mouse pointer to the left or right edge of the computer’s screen to go to your tablet’s screen. The mouse pointer will appear on your tablet’s screen. 3 On your tablet, use the computer’s keyboard and mouse to perform actions, such as entering text, copying and pasting, and selecting items. To control the computer with the mouse again, return the pointer to the computer’s screen. 72 Applications Music Listen to music sorted by category and customise playback settings. Tap Music on the Apps screen. Select a category, and then select a song to play. Tap the album image at the bottom of the screen to open the music player screen. Access additional options. Open the playlist. Access the sound quality and effects settings. Set the file as your favourite song. Adjust the volume. Turn on shuffle. Change the repeat mode. Skip to the previous song. Tap and hold to rewind. Skip to the next song. Tap and hold to fast-forward. Pause and resume playback. 73 Applications Video Watch videos stored in the device and customise playback settings. Tap Video on the Apps screen. Select a video to play. Open the playlist. Access additional options. Pause and resume playback. Rewind or fast-forward by dragging the bar. Adjust the volume. Move the control panel to the left. Move the control panel to the right. Change screen ratio. Switch to the pop-up video player. Skip to the previous video. Tap and hold to rewind. Skip to the next video. Tap and hold to fast-forward. Drag your finger up or down on the left side of the playback screen to adjust the brightness, or drag your finger up or down on the right side of the playback screen to adjust the volume. To rewind or fast-forward, swipe to the left or right on the playback screen. 74 Applications Memo Create memos and organise them by category. On the Apps screen, tap Memo. Composing memos Tap on the memos list and enter a memo. While composing a memo, use the following options: • Category: Create or set a category. • Image: Insert images. • Voice: Make a voice recording to insert. • Tasks: Add tick boxes at the beginning of each row to create a list of tasks. To save the memo, tap SAVE. To edit a memo, tap a memo, and then tap the content of the memo. Searching for memos Tap SEARCH on the memos list and enter a keyword to search for memos that include the keyword. Clock Introduction Set alarms, check the current time in many cities around the world, time an event, or set a specific duration. ALARM On the Apps screen, tap Clock → ALARM. 75 Applications Setting alarms Set an alarm time and tap SAVE. To open the keypad to enter an alarm time, tap KEYPAD. To set an alarm with various alarm options, tap OPTIONS, set alarm options, and then tap SAVE. To activate or deactivate alarms, tap the clock icon next to the alarm in the alarms list. Stopping alarms Tap DISMISS to stop an alarm. If you have previously enabled the snooze option, tap SNOOZE to repeat the alarm after a specified length of time. Deleting alarms Tap on an alarm in the list of alarms. WORLD CLOCK On the Apps screen, tap Clock → WORLD CLOCK. Creating clocks Enter a city name or select a city from the globe, and then tap Deleting clocks Tap on a clock. 76 . Applications STOPWATCH 1 On the Apps screen, tap Clock → STOPWATCH. 2 Tap START to time an event. To record lap times while timing an event, tap LAP. 3 Tap STOP to stop timing. To restart the timing, tap RESUME. To clear lap times, tap RESET. TIMER 1 On the Apps screen, tap Clock → TIMER. 2 Set the duration, and then tap START. To open the keypad to enter the duration, tap KEYPAD. 3 Tap DISMISS when the timer goes off. Calculator Perform simple or complex calculations. Tap Calculator on the Apps screen. You can see the calculation history at the upper part of the screen. To clear the history, tap CLEAR HISTORY. 77 Applications Google apps Google provides entertainment, social network, and business apps. You may require a Google account to access some apps. Refer to Accounts for more information. To view more app information, access each app’s help menu. Some apps may not be available or may be labelled differently depending on the region or service provider. Chrome Search for information and browse webpages. Gmail Send or receive emails via the Google Mail service. Maps Find your location on the map, search for locations, and view location information for various places. Play Music Discover, listen to, and share music on your device. Play Movies & TV Watch videos stored on your device and download various content to watch from Play Store. Drive Store your content on the cloud, access it from anywhere, and share it with others. YouTube Watch or create videos and share them with others. 78 Applications Photos Search for, manage, and edit all your photos and videos from various sources in one place. Hangouts Chat with your friends individually or in groups and use images, emoticons, and video calls while you are chatting. Google Search quickly for items on the Internet or your device. Voice Search Search quickly for items by saying a keyword or phrase. Google Settings Configure settings for some features provided by Google. 79 Settings Introduction Customise settings for functions and apps. You can make your device more personalised by configuring various setting options. On the Apps screen, tap Settings. To search for settings by entering keywords, tap SEARCH. Wi-Fi Connecting to a Wi-Fi network Activate the Wi-Fi feature to connect to a Wi-Fi network and access the Internet or other network devices. • Your device uses a non-harmonised frequency and is intended for use in all European countries. The WLAN can be operated in the EU without restriction indoors, but cannot be operated outdoors. • Turn off Wi-Fi to save the battery when not in use. 1 On the Settings screen, tap Wi-Fi, and then tap the switch to activate it. 2 Select a network from the Wi-Fi networks list. Networks that require a password appear with a lock icon. 80 Settings 3 Tap CONNECT. Once the device connects to a Wi-Fi network, the device will reconnect to that network each time it is available without requiring a password. To prevent the device connecting to the network automatically, select it from the list of networks and tap FORGET. Wi-Fi Direct Wi-Fi Direct connects devices directly via a Wi-Fi network without requiring an access point. 1 On the Settings screen, tap Wi-Fi, and then tap the switch to activate it. 2 Tap Wi-Fi Direct. The detected devices are listed. If the device you want to connect to is not in the list, request that the device turns on its Wi-Fi Direct feature. 3 Select a device to connect to. The devices will be connected when the other device accepts the Wi-Fi Direct connection request. Sending and receiving data You can share data, such as contacts or media files, with other devices. The following actions are an example of sending an image to another device. 1 Tap Gallery on the Apps screen. 2 Select an image. 3 Tap Share → Wi-Fi Direct, select a device to transfer the image to, and then tap SHARE. 4 Accept the Wi-Fi Direct connection request on the other device. If the devices are already connected, the image will be sent to the other device without the connection request procedure. 81 Settings Ending the device connection 1 Tap Wi-Fi on the Settings screen. 2 Tap Wi-Fi Direct. The device displays the connected devices in the list. 3 Tap the device name to disconnect the devices. Bluetooth Introduction Use Bluetooth to exchange data or media files with other Bluetooth-enabled devices. • Samsung is not responsible for the loss, interception, or misuse of data sent or received via Bluetooth. • Always ensure that you share and receive data with devices that are trusted and properly secured. If there are obstacles between the devices, the operating distance may be reduced. • Some devices, especially those that are not tested or approved by the Bluetooth SIG, may be incompatible with your device. • Do not use the Bluetooth feature for illegal purposes (for example, pirating copies of files or illegally tapping communications for commercial purposes). Samsung is not responsible for the repercussion of illegal use of the Bluetooth feature. 82 Settings Pairing with other Bluetooth devices 1 On the Settings screen, tap Bluetooth, and then tap the switch to activate it. The detected devices are listed. 2 Select a device to pair with. If your device has paired with the device before, tap the device name without confirming the auto-generated passkey. If the device you want to pair with is not in the list, request that the device turns on its visibility option. Refer to the other device’s user manuals. Your device is visible to other devices while the Bluetooth settings screen is open. 3 Accept the Bluetooth connection request on your device to confirm. The devices will be connected when the other device accepts the Bluetooth connection request. Sending and receiving data Many apps support data transfer via Bluetooth. You can share data, such as contacts or media files, with other Bluetooth devices. The following actions are an example of sending an image to another device. 1 Tap Gallery on the Apps screen. 2 Select an image. 3 Tap Share → Bluetooth, and then select a device to transfer the image to. If the device you want to pair with is not in the list, request that the device turns on its visibility option. 4 Accept the Bluetooth connection request on the other device. 83 Settings Unpairing Bluetooth devices 1 Tap Bluetooth on the Settings screen. The device displays the paired devices in the list. 2 Tap next to the device name to unpair. 3 Tap Unpair. Flight mode This disables all wireless functions on your device. You can use only non-network services. On the Settings screen, tap Flight mode. Mobile hotspot and tethering Use the device as a mobile hotspot to share the device’s mobile data connection with other devices when the network connection is not available. Connections can be made via Wi-Fi, USB, or Bluetooth. On the Settings screen, tap Mobile hotspot and tethering. You may incur additional charges when using this feature. • Mobile hotspot: Use the mobile hotspot to share the device’s mobile data connection with computers or other devices. • Bluetooth tethering: Use Bluetooth tethering to share the device’s mobile data connection with computers or other devices via Bluetooth. • USB tethering: Use USB tethering to share the device’s mobile data connection with a computer via USB. When connected to a computer, the device is used as a wireless modem for the computer. 84 Settings Using the mobile hotspot Use your device as a mobile hotspot to share your device’s mobile data connection with other devices. 1 On the Settings screen, tap Mobile hotspot and tethering → Mobile hotspot. 2 Tap the switch to activate it. The icon appears on the status bar. Other devices can find your device in the Wi-Fi networks list. To set a password for the mobile hotspot, tap MORE → Configure Mobile hotspot and select the level of security. Then, enter a password and tap SAVE. 3 On the other device’s screen, search for and select your device from the Wi-Fi networks list. 4 On the connected device, use the device’s mobile data connection to access the Internet. Data usage Keep track of your data usage amount and customise the settings for the limitation. On the Settings screen, tap Data usage. • Mobile data: Set the device to use data connections on any mobile network. • Set mobile data limit: Set a limit for mobile data usage. To change the monthly reset date for the monitoring period, tap → Change cycle. Limiting data usage 1 On the Settings screen, tap Data usage and tap the Set mobile data limit switch to activate it. 2 Drag the limit adjustment bar upwards or downwards to set the limit. 3 Drag the warning adjustment bar upwards or downwards to set a data usage alert level. The device will alert you when the warning level is reached. 85 Settings Mobile networks Configure your mobile network settings. On the Settings screen, tap Mobile networks. • Data roaming: Set the device to use data connections when you are roaming. • Access Point Names: Set up access point names (APNs). • Network mode: Select a network type. • Network operators: Search for available networks and manually register a network. More connection settings Options Customise settings to control other features. On the Settings screen, tap More connection settings. • Printing: Configure settings for printer plug-ins installed on the device. You can search for available printers or add one manually to print files. Refer to Printing for more information. • Download booster: Set the device to download files larger than 30 MB, faster via Wi-Fi and mobile networks simultaneously. Refer to Download booster for more information. • VPN: Set up and connect to virtual private networks (VPNs). • Default messaging app: Select the default app to use for messaging. • Ethernet: The Ethernet option is available when an Ethernet adaptor is connected to the device. Use this option to activate the Ethernet feature and configure network settings. 86 Settings Printing Configure settings for printer plug-ins installed on the device. You can connect the device to a printer via Wi-Fi or Wi-Fi Direct, and print images or documents. Some printers may not be compatible with the device. Adding printer plug-ins Add printer plug-ins for printers you want to connect the device to. 1 On the Settings screen, tap More connection settings → Printing → Download plug-in. 2 Search for a printer plug-in in Play Store. 3 Select a printer plug-in and install it. 4 Select the printer plug-in and tap the switch to activate it. The device searches for printers that are connected to the same Wi-Fi network as your device. To add printers manually, tap MORE → Add printer → ADD PRINTER. To change print settings, tap MORE → Printing settings. Printing content While viewing content, such as images or documents, tap Share → Print → printers, and then select a printer. 87 → All Settings Download booster Set the device to download files larger than 30 MB, faster via Wi-Fi and mobile networks simultaneously. A stronger Wi-Fi signal will provide a faster download speed. On the Settings screen, tap More connection settings → Download booster. • You may incur additional charges when downloading files via the mobile network. • When you download large files, the device may heat up. If the device exceeds a set temperature, the feature will turn off. • If network signals are unstable, the speed and performance of this feature may be affected. • If the Wi-Fi and mobile network connections have significantly different data transfer speeds, the device may use only the fastest connection. • This feature supports Hypertext Transmission Protocol (HTTP) 1.1 and Hypertext Transmission Protocol Secure (HTTPS). The feature cannot be used with other protocols, such as FTP. Sounds and notifications Change settings for various sounds on the device. On the Settings screen, tap Sounds and notifications. • Sound mode: Set the device to use sound mode or silent mode. • Volume: Adjust the volume level for call ringtones, music and videos, system sounds, and notifications. • Ringtones and sounds: Change the ringtone and system sound settings. • Vibrations: Change the vibration settings. • Sound quality and effects: Configure additional sound settings. • Do not disturb: Set the device to mute incoming call and notification sounds, except for allowed exceptions. • Notifications on lock screen: Set whether or not to show the content of notifications on the locked screen. • App notifications: Change the notification settings for each app. 88 Settings Display Change the display settings. On the Settings screen, tap Display. • Brightness: Adjust the brightness of the display. • Font: Change the font size and type. • Screen timeout: Set the length of time the device waits before turning off the display’s backlight. • Smart stay: Set the device to prevent the display backlight from turning off while you are looking at the display. • Screen mode: Change the screen mode to adjust the display’s colour and contrast. • Daydream: Set the device to launch a screensaver when the device is charging or connected to a dock. Motions and gestures Activate the motion recognition feature and change the settings that control motion recognition on your device. On the Settings screen, tap Motions and gestures. Excessive shaking or impact on the device may result in unintended inputs. Control motions properly. • Direct call: Set the device to make a voice call by picking up and holding the device near your ear while viewing call, message, or contact details. • Smart alert: Set the device to alert you if you have missed calls or new messages when you pick up the device. This feature may not work if the screen is turned on or the device is not on a flat surface. • Mute: Set the device to mute incoming calls or alarms by using palm motions. • Palm swipe to capture: Set the device to capture a screenshot when you swipe your hand to the left or right across the screen. You can view the captured images in Gallery. It is not possible to capture a screenshot while using some apps and features. 89 Settings Applications Manage the device’s apps and change their settings. On the Settings screen, tap Applications. • Application manager: View and manage the apps on your device. • Default applications: Select a default setting for using apps. • Application settings: Customise the settings for each app. Wallpaper Change the wallpaper settings for the Home screen and the locked screen. On the Settings screen, tap Wallpaper. Lock screen and security Options Change the settings for securing the device and the SIM or USIM card. On the Settings screen, tap Lock screen and security. The available options may vary depending on the screen lock method selected. • Screen lock type: Change the screen lock method. • Show information: Change settings for the items displayed on the locked screen. • Unlock effect: Select an effect that you see when you unlock the screen. • Fingerprints: Register your fingerprint to the device to secure the device or sign in to your Samsung account. Refer to Fingerprint recognition for more information. • Device security: Check the device’s security status and scan the device for malware. 90 Settings • Find My Mobile: Activate or deactivate the Find My Mobile feature. This feature can help you locate your device if it is lost or stolen. You can also access the Find my mobile website (findmymobile.samsung.com) to track and control your lost or stolen device. • Unknown sources: Set the device to allow the installation of apps from unknown sources. • Other security settings: Configure additional security settings. Fingerprint recognition In order for fingerprint recognition to function, your fingerprint information needs to be registered and stored in your device. After registering, you can set the device to use your fingerprint for the features below: • Screen lock • Web sign-in • Verify Samsung account • This feature may not be available depending on the region or service provider. • Fingerprint recognition uses the unique characteristics of each fingerprint to enhance the security of your device. The likelihood of the fingerprint sensor confusing two different fingerprints is very low. However, in rare cases where separate fingerprints are very similar the sensor may recognise them as identical. For better fingerprint recognition When you scan your fingerprints on the device, be aware of the following conditions that may affect the feature’s performance: • The Home key contains a fingerprint recognition sensor. Ensure that the Home key is not scratched or damaged by metal objects, such as coins, keys, and necklaces. • The screen protector supplied with the device may cause the fingerprint recognition sensor to malfunction. Remove the screen protector to improve fingerprint sensitivity. • Ensure that the fingerprint recognition area and your fingers are clean and dry. • The device may not recognise fingerprints that are affected by wrinkles or scars. 91 Settings • The device may not recognise fingerprints from small or thin fingers. • If you bend your finger or use a fingertip, the device may not recognise your fingerprints. Make sure to cover the entire Home key with your finger. • To improve recognition performance, register fingerprints of the hand used most often to perform tasks on the device. • In dry environments, static electricity can build up in the device. Avoid using this feature in dry environments or before using the feature, discharge static electricity by touching a metal object. Registering fingerprints 1 On the Settings screen, tap Lock screen and security → Fingerprints → Add fingerprint. 2 Place your finger on the Home key. 3 After the device detects your finger, lift it up and place it on the Home key again. Repeat this action using the same finger until the fingerprint is registered. 4 When a screen appears requesting to register a backup password, enter the backup password, and then tap CONTINUE. 5 Enter the backup password again to verify it, and then tap OK. You can use the backup password instead of scanning your fingerprints. 6 When a fingerprint lock pop-up window appears, tap OK. You can use your fingerprints to unlock the screen. 92 Settings Deleting fingerprints You can delete registered fingerprints using the fingerprint manager. 1 On the Settings screen, tap Lock screen and security → Fingerprints. 2 Scan a registered fingerprint, or tap Backup password and enter the backup password. 3 Tap EDIT. 4 Tick fingerprints to delete and tap REMOVE. Changing the backup password You can change the password that you use as a backup to scanning your fingerprints. 1 On the Settings screen, tap Lock screen and security → Fingerprints. 2 Scan a registered fingerprint, or tap Backup password and enter the backup password. 3 Tap Change backup password. 4 Enter a new password and tap CONTINUE. 5 Enter the password again and tap OK. Verifying the Samsung account password Use fingerprints to verify your Samsung account password. You can use a fingerprint instead of entering your password, for example, when you purchase content from Galaxy Apps. 1 On the Settings screen, tap Lock screen and security → Fingerprints. 2 Scan a registered fingerprint, or tap Backup password and enter the backup password. 93 Settings 3 Tap the Verify Samsung account switch to activate it. 4 Sign in to your Samsung account. Using fingerprints to sign in to accounts You can use your fingerprints to sign in to webpages that support password saving. 1 On the Settings screen, tap Lock screen and security → Fingerprints. 2 Scan a registered fingerprint, or tap Backup password and enter the backup password. 3 Tap the Web sign-in switch to activate it. 4 Open a webpage that you want to sign in to with a fingerprint. 5 Enter your user name and password, and then tap the webpage’s sign in button. 6 Tick Sign in using your fingerprints and tap REMEMBER. You can use your fingerprint to verify your account and password to sign in to the webpage. Privacy Options Change the settings for maintaining your privacy. On the Settings screen, tap Privacy. • Location: Change settings for location information permissions. • Private mode: Activate private mode to prevent others from accessing your personal content. Refer to Private mode for more information. • Report diagnostic info: Set the device to automatically send the device’s diagnostic and usage information to Samsung. 94 Settings Private mode Hide personal content in your device to prevent others from accessing it. Activating private mode 1 On the Settings screen, tap Privacy → Private mode, and then tap the switch to activate it. If you are activating private mode for the first time, follow the on-screen instructions to set up a private mode access code. 2 Follow the on-screen instructions to enter the preset private mode access code. Private mode is activated and the icon appears on the status bar. You can view and access the hidden items only when private mode is activated. To hide items stored in the private folder, deactivate private mode. Hiding content 1 On the Apps screen, launch an app to hide items. 2 Select an item and tap MORE → Move to Private. If private mode is not activated, follow the on-screen instructions to enter the preset private mode access code. The selected items will be moved to the private folder. 95 Settings Viewing hidden content You can view hidden items only when private mode is activated. 1 On the Settings screen, tap Privacy → Private mode, and then tap the switch to activate it. 2 Follow the on-screen instructions to enter the preset private mode access code. 3 On the Apps screen, tap My Files → Private. Items moved to the private folder will appear on the screen. For bookmarks, you can view them with the Internet app. Unhiding content 1 In the private folder, tap and hold an item, and then tick items to unhide. 2 Tap MORE → Remove from Private. 3 Select a folder to move the items to, and then tap MOVE HERE. The items will be moved to the selected folder. Automatically deactivating private mode You can set the device to automatically deactivate private mode each time the screen turns off. 1 On the Settings screen, tap Privacy → Private mode, and then tap the switch to activate it. 2 Follow the on-screen instructions to enter the preset private mode access code. 3 Tap the Auto disable switch to activate it. When the Auto disable option is enabled, the device will fail to transfer files to the private folder if the screen turns off during transfer. 96 Settings Accessibility Configure various settings to improve accessibility to the device. On the Settings screen, tap Accessibility. • Vision: Customise the settings to improve accessibility for visually impaired users. • Hearing: Customise the settings to improve accessibility for users with hearing impairment. • Dexterity and interaction: Customise the settings to improve accessibility for users who have reduced dexterity. • Direction lock: Change the directional combination settings for unlocking the screen. • Direct access: Set the device to open selected accessibility menus when you press the Home key three times quickly. • Notification reminder: Set the device to alert you to notifications that you have not checked at the interval. • Answering and ending calls: Change the method of answering or ending calls. • Single tap mode: Set the device to control incoming calls or notifications by tapping the button instead of dragging it. • Manage accessibility: Export or import the accessibility settings to share them with other devices. • Services: View accessibility services installed on the device. 97 Settings Accounts Add your Samsung and Google accounts, or other accounts, to sync with. Adding accounts Some apps used on your device require a registered account. Create accounts to have the best experience with your device. 1 On the Settings screen, tap Accounts → Add account. 2 Select an account service. 3 Follow the on-screen instructions to complete the account setup. To sync content with your accounts, select an account and select items to sync. Registering Samsung accounts You need a Samsung account when using some Samsung apps. You can back up or restore data saved in the device to your Samsung account. Register your Samsung account to the device to conveniently use Samsung services. 1 On the Settings screen, tap Accounts → Add account. 2 Tap Samsung account. 3 Follow the on-screen instructions to complete the account setup. Once your Samsung account has been registered, you can use apps requiring your Samsung account without the sign in procedure. Removing accounts On the Settings screen, tap Accounts, select an account name, select the account to remove, and then tap MORE → Remove account. 98 Settings Backup and reset Change the settings for managing settings and data. On the Settings screen, tap Backup and reset. • Back up my data: Back up your personal information and app data to the Samsung server. You can also set the device to automatically back up data. • Restore: Restore previously backed up personal information and app data from your Samsung account. • Backup account: Set up or edit your Google backup account. • Back up my data: Set the device to back up settings and app data to the Google server. • Automatic restore: Set the device to automatically restore settings and app data from the Google server when apps are reinstalled. • Factory data reset: Reset settings to the factory default values and delete all data. Language and input Change the settings for text input. Some options may not be available depending on the selected language. On the Settings screen, tap Language and input. • Language: Select a display language for all menus and apps. • Default keyboard: Select a default keyboard type for text input. • Samsung keyboard: Change the Samsung keyboard settings. • Google voice typing: Change the voice input settings. • Voice input: Select a default voice input service. You can also change settings for each service. • Text-to-speech options: Change the text-to-speech settings. • Pointer speed: Adjust the pointer speed for the mouse or trackpad connected to your device. 99 Settings Battery View battery power information and change power saving options. On the Settings screen, tap Battery. The usage time left shows the time remaining before the battery power runs out. Usage time left may vary depending on your device settings and operating conditions. • Power saving mode: Activate power-saving mode and change the settings for powersaving mode. Refer to Power saving mode for more information. • Ultra power saving mode: Extend standby time and reduce battery consumption by displaying a simpler layout and allowing limited access to an app. Refer to Ultra power saving mode for more information. • Display battery percentage: Set the device to display the remaining battery life. Storage View memory information for your device. On the Settings screen, tap Storage. The actual available capacity of the internal memory is less than the specified capacity because the operating system and default apps occupy part of the memory. The available capacity may change when you update the device. Accessories Change the accessory settings. On the Settings screen, tap Accessories. • Automatic unlock: Set the device to unlock automatically when the cover is flipped open. You can use this feature only for some screen lock methods. 100 Settings Date and time Access and alter the following settings to control how the device displays the time and date. On the Settings screen, tap Date and time. If the battery remains fully discharged or removed from the device, the time and date is reset. • Automatic date and time: Automatically update the time and date when moving across time zones. • Automatic time zone: Set the device to receive time zone information from the network when you move across time zones. • Set date: Set the current date manually. • Set time: Set the current time manually. • Select time zone: Set the home time zone. • Use 24-hour format: Display time in 24-hour format. • Select date format: Select a date format. User manual View help information to learn how to use the device and apps or configure important settings. On the Settings screen, tap User manual. About device Access device information, edit the device name, or update device software. On the Settings screen, tap About device. 101 Appendix Troubleshooting Before contacting a Samsung Service Centre, please attempt the following solutions. Some situations may not apply to your device. When you turn on your device or while you are using the device, it prompts you to enter one of the following codes: • Password: When the device lock feature is enabled, you must enter the password you set for the device. • PIN: When using the device for the first time or when the PIN requirement is enabled, you must enter the PIN supplied with the SIM or USIM card. You can disable this feature by using the Lock SIM card menu. • PUK: Your SIM or USIM card is blocked, usually as a result of entering your PIN incorrectly several times. You must enter the PUK supplied by your service provider. • PIN2: When you access a menu requiring the PIN2, you must enter the PIN2 supplied with the SIM or USIM card. For more information, contact your service provider. Your device displays network or service error messages • When you are in areas with weak signals or poor reception, you may lose reception. Move to another area and try again. While moving, error messages may appear repeatedly. • You cannot access some options without a subscription. For more information, contact your service provider. Your device does not turn on When the battery is completely discharged, your device will not turn on. Fully charge the battery before turning on the device. 102 Appendix The touchscreen responds slowly or improperly • If you attach a protective cover or optional accessories to the touchscreen, the touchscreen may not function properly. • If you are wearing gloves, if your hands are not clean while touching the touchscreen, or if you tap the screen with sharp objects or your fingertips, the touchscreen may malfunction. • The touchscreen may malfunction in humid conditions or when exposed to water. • Restart your device to clear any temporary software bugs. • Ensure that your device software is updated to the latest version. • If the touchscreen is scratched or damaged, visit a Samsung Service Centre. Your device freezes or has fatal errors If your device freezes or hangs, you may need to close apps or turn off the device and turn it on again. If your device is frozen and unresponsive, press and hold the Power key and the Volume key down simultaneously for more than 7 seconds to restart it. If this does not solve the problem, perform a factory data reset. On the Apps screen, tap Settings → Backup and reset → Factory data reset → RESET DEVICE → ERASE EVERYTHING. Before performing the factory data reset, remember to make backup copies of all important data stored in the device. If the problem is still not resolved, contact a Samsung Service Centre. Calls are not connected • Ensure that you have accessed the right cellular network. • Ensure that you have not set call barring for the phone number you are dialling. • Ensure that you have not set call barring for the incoming phone number. Others cannot hear you speaking on a call • Ensure that you are not covering the built-in microphone. • Ensure that the microphone is close to your mouth. • If using a headset, ensure that it is properly connected. 103 Appendix Sound echoes during a call Adjust the volume by pressing the Volume key or move to another area. A cellular network or the Internet is often disconnected or audio quality is poor • Ensure that you are not blocking the device’s internal antenna. • When you are in areas with weak signals or poor reception, you may lose reception. You may have connectivity problems due to issues with the service provider’s base station. Move to another area and try again. • When using the device while moving, wireless network services may be disabled due to issues with the service provider’s network. The battery icon is empty Your battery is low. Charge the battery. The battery does not charge properly (For Samsung-approved chargers) • Ensure that the charger is connected properly. • Visit a Samsung Service Centre and have the battery replaced. The battery depletes faster than when first purchased • When you expose the device or the battery to very cold or very hot temperatures, the useful charge may be reduced. • Battery consumption increases when you use messaging features or some apps, such as games or the Internet. • The battery is consumable and the useful charge will get shorter over time. Your device is hot to the touch When you use apps that require more power or use apps on your device for an extended period of time, your device may feel hot to the touch. This is normal and should not affect your device’s lifespan or performance. 104 Appendix Error messages appear when launching the camera Your device must have sufficient available memory and battery power to operate the camera app. If you receive error messages when launching the camera, try the following: • Charge the battery. • Free some memory by transferring files to a computer or deleting files from your device. • Restart the device. If you are still having trouble with the camera app after trying these tips, contact a Samsung Service Centre. Photo quality is poorer than the preview • The quality of your photos may vary, depending on the surroundings and the photography techniques you use. • If you take photos in dark areas, at night, or indoors, image noise may occur or images may be out of focus. Error messages appear when opening multimedia files If you receive error messages or multimedia files do not play when you open them on your device, try the following: • Free some memory by transferring files to a computer or deleting files from your device. • Ensure that the music file is not Digital Rights Management (DRM)-protected. If the file is DRM-protected, ensure that you have the appropriate licence or key to play the file. • Ensure that the file formats are supported by the device. If a file format is not supported, such as DivX or AC3, install an app that supports it. To confirm the file formats that your device supports, visit www.samsung.com. • Your device supports photos and videos captured with the device. Photos and videos captured by other devices may not work properly. • Your device supports multimedia files that are authorised by your network service provider or providers of additional services. Some content circulated on the Internet, such as ringtones, videos, or wallpapers, may not work properly. 105 Appendix Another Bluetooth device is not located • Ensure that the Bluetooth wireless feature is activated on your device. • Ensure that the Bluetooth wireless feature is activated on the device you wish to connect to. • Ensure that your device and the other Bluetooth device are within the maximum Bluetooth range (10 m). If the tips above do not solve the problem, contact a Samsung Service Centre. A connection is not established when you connect the device to a computer • Ensure that the USB cable you are using is compatible with your device. • Ensure that you have the proper driver installed and updated on your computer. • If you are a Windows XP user, ensure that you have Windows XP Service Pack 3 or higher installed on your computer. Your device cannot find your current location GPS signals may be obstructed in some locations, such as indoors. Set the device to use Wi-Fi or a mobile network to find your current location in these situations. Data stored in the device has been lost Always make backup copies of all important data stored in the device. Otherwise, you cannot restore data if it is corrupted or lost. Samsung is not responsible for the loss of data stored in the device. A small gap appears around the outside of the device case • This gap is a necessary manufacturing feature and some minor rocking or vibration of parts may occur. • Over time, friction between parts may cause this gap to expand slightly. 106 Appendix Removing the battery • To remove the battery, you must visit an authorised service centre with the provided instructions. • For your safety, you must not attempt to remove the battery. If the battery is not properly removed, it may lead to damage to the battery and device, cause personal injury, and/or result in the device being unsafe. • Samsung does not accept liability for any damage or loss (whether in contract or tort, including negligence) which may arise from failure to precisely follow these warnings and instructions, other than death or personal injury caused by Samsung’s negligence. 1 Remove the SIM card and memory card trays from the device. 2 To soften the adhesive that holds the front panel to the main device, the device must be warmed to a controlled level using a dedicated temperature controlled chamber. Attach a suction pad removal tool to the lower end of the front panel and while holding the device firmly, pull the front panel away from the bottom upwards. 3 Loosen and remove the screws at the location points and remove the chassis. 4 Disconnect the battery connector and remove the battery. 107 Copyright Copyright © 2015 Samsung Electronics This manual is protected under international copyright laws. No part of this manual may be reproduced, distributed, translated, or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or storing in any information storage and retrieval system, without the prior written permission of Samsung Electronics. Trademarks • SAMSUNG and the SAMSUNG logo are registered trademarks of Samsung Electronics. • Bluetooth® is a registered trademark of Bluetooth SIG, Inc. worldwide. • Wi-Fi®, Wi-Fi Protected Setup™, Wi-Fi Direct™, Wi-Fi CERTIFIED™, and the Wi-Fi logo are registered trademarks of the Wi-Fi Alliance. • All other trademarks and copyrights are the property of their respective owners.