Samsung | SUR40 | Samsung SUR40 Benutzerhandbuch

Samsung SUR40 for Microsoft® Surface®
User Manual
The color and the appearance may differ depending on the product, and the specifications are subject to
change without prior notice to improve the performance.
BN46-00030A-05
Chapter. 1
Before Using the Product
Copyright
The contents of this manual are subject to change without notice to improve quality.
© 2011 Samsung Electronics
Samsung Electronics owns the copyright for this manual.
Use or reproduction of this manual in parts or entirety without the authorization of Samsung Electronics is prohibited.
The SAMSUNG and SyncMaster logos are registered trademarks of Samsung Electronics.
Microsoft® Surface® and Windows are registered trademarks of Microsoft Corporation.
VESA, DPM and DDC are registered trademarks of the Video Electronics Standards Association.
Ownership of all other trademarks is attributed to their due owner.
• An administration fee may be charged if either.
◦◦ (a) an engineer is called out at your request and there is no defect in the product
(i.e. where you have failed to read this user manual).
◦◦ (b) you bring the unit to a repair center and there is no defect in the product
(i.e. where you have failed to read this user manual).
• The amount of such administration charge will be advised to you before any work or
home visit is carried out.
2
Table of
Contents
Chapter. 1
BEFORE USING THE
PRODUCT
Chapter. 3
CONNECTING AND USING A
SOURCE DEVICE
2
5
5
5
6
7
9
23Checklist before Connecting to
Source Devices
23
Pre-connection Checkpoints
24
Before using the product
25
Connecting to an External Display
26
Connecting to a Source Device
Copyright
Safety Precautions
Symbols
Electricity and Safety
Installation and Safety
Operation and Safety
Cleaning
Chapter. 2
PREPARATION
10
Checking the Contents
10
Removing the Packaging
11
Checking the Components
11
Parts
11
Side View
12
Rear View
12
Tidy-up the Wires
13Samsung SUR40 for Microsoft®
Surface® Venue Readiness Guide
13
Introduction
13
Technical specifications
14
Unit placement
19
Location optimization
20
Preparing for delivery
21
Checklist: Before your unit arrives
22
Installing the Wall Mount
22
Preparing before installing Wall-Mount
22
Installing the Wall Mount Kit
22
Wall Mount Kit Specifications (VESA)
Chapter. 4
USING THE PRODUCT
28
28
29
29
30
31
33
34
About the Product
Windows and Surface Mode
Configuring the system
Creating a Windows user account
Selecting the system language
Using Bing™ for Microsoft® Surface®
Re-installing Windows 7
Using the On Screen Display (OSD) Menu
Chapter. 5
USING THE CALIBRATION
TOOL
35
To run calibration
3
Chapter. 6
TROUBLESHOOTING GUIDE
36Requirements Before Contacting
Samsung Customer Service Center
36
Check the following.
Chapter. 7
SPECIFICATIONS
38
39
39
40
General
Power Consumption
Screen Water Ingress Conditions
Dimensions
Chapter. 8
APPENDIX
41
Contact SAMSUNG WORLDWIDE
44
Correct Disposal
45Responsibility for the Pay Service
(Cost to Customers)
46Optimum Picture Quality and
Afterimage Burn-in Prevention
46
Optimum Picture Quality
46
Prevention of Afterimage Burn-in
4
Safety Precautions
Electricity and Safety
The following images are for reference only. Real-life situations may differ from what is
shown in the images.
Caution
TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE COVER (OR BACK).
THERE ARE NO USER SERVICEABLE PARTS INSIDE.
REFER ALL SERVICING TO QUALIFIED PERSONNEL.
Warning
Do not use a damaged power cable or plug, or a loose power socket.
-- An electric shock or fire may result.
Symbols
Warning
A serious or fatal injury may result if instructions are not followed.
Caution
Personal injury or damage to properties may result if instructions are not
followed.
Do not use multiple products with a single power socket.
-- Overheated power sockets may cause a fire.
Do not touch the power cable with wet hands. Otherwise, an electric shock
may result.
Activities marked by this symbol are prohibited.
Instructions marked by this symbol must be followed.
Insert the power cable all the way in so it is not loose.
-- An unsecure connection may cause a fire.
!
Ensure you connect the power cable to a grounded power socket.(type 1
insulated devices only)
!
-- An electric shock or injury may result.
Do not bend or pull the power cable with force. Be careful not to leave the
power cord under a heavy object.
-- Damage to the cord may result in a fire or electric shock.
5
Do not place the power cable or product near heat sources.
Installation and Safety
-- A fire or electric shock may result.
Clean any dust around the pins of the power cable or the power outlet
using a dry cloth.
!
The following images are for reference only. Real-life situations may differ from what is
shown in the images.
Warning
-- A fire may result.
DO NOT PLACE CANDLES, INSECT REPELLANTS OR CIGARETTES ON TOP
OF THE PRODUCT. DO NOT INSTALL THE PRODUCT NEAR HEAT SOURCES.
-- A fire may result.
Caution
Have a technician install the wall-mount hanger.
Do not disconnect the power cable while the product is being used.
-- Installation by an unqualified person can result in an injury.
-- The product may become damaged by an electric shock.
!
Do not install the product in poorly ventilated spaces such as a bookcase or
closet.
Only use the power cable provided with your product by Samsung. Do not
use the power cord with other products.
!
-- An increased internal temperature may cause a fire.
-- A fire or electric shock may result.
Install the product at least 10 cm (4 inches) away from the wall to allow
ventilation.
Keep the power socket where the power cable is connected unobstructed.
!
-- The power cable must be disconnected to cut off power to the product
when an issue occurs.
!
-- An increased internal temperature may cause a fire.
Keep the plastic packaging out of the reach of children.
Hold the plug when disconnecting the power cable from the power socket.
-- Children may suffocate.
-- A fire or electric shock may result.
!
-- Ensure you use the wall mounts kit of specified VESA size.
!
Do not install the product on an unstable or vibrating surface (insecure
shelf, sloped surface, etc.)
-- The product may fall and become damaged and/or cause an injury.
-- Using the product in an area with excess vibration may damage the
product or cause a fire.
6
Do not install the product in a vehicle or a place exposed to dust, moisture
(water drips, etc.), oil, or smoke.
!
-- A fire or electric shock may result.
SAMSUNG
!
Installing the product in an unusual place (a place exposed to a lot of fine
particles, chemical substances or extreme temperatures where the product
should operate continuously for an extended period of time) may seriously
affect its performance.
-- Be sure to consult Samsung Customer Service Center if you want to
install the product at such a place.
Do not expose the product to direct sunlight, heat, or a hot object such as
a stove.
-- The product lifespan may be reduced or a fire may result.
Edible oil, such as soybean oil, can damage or deform the product.
Do not install the product in a kitchen or near a kitchen counter.
Operation and Safety
The following images are for reference only. Real-life situations may differ from what is
shown in the images.
Warning
Caution
There is a high voltage inside the product. Never disassemble, repair or
modify the product yourself.
Do not drop the product while moving.
-- A fire or electric shock may result.
-- Product failure or personal injury may result.
-- Contact Samsung Customer Service Center for repairs.
!
Before moving the product, turn off the power switch and disconnect the
power cable and all other connected cables.
Do not set down the product on its front.
-- The screen may become damaged.
!
If the product generates abnormal sounds, a burning smell or smoke,
disconnect the power cable immediately and contact Samsung Customer
Service Center.
Set down the product gently
-- Product failure or personal injury may result.
!
!
-- Damage to the cord may result in a fire or electric shock.
-- An electric shock or fire may result.
Do not let children hang from the product or climb on top of it.
-- Children may become injured or seriously harmed.
7
If the product is dropped or the outer case is damaged, turn off the power
switch and disconnect the power cable. Then contact Samsung Customer
Service Center.
-- Continued use can result in a fire or electric shock.
Do not use or keep combustible spray or an inflammable substance near
the product.
-- An explosion or fire may result.
!
Ensure the vents are not blocked by tablecloths or curtains.
Do not leave heavy objects or items that children like (toys, sweets, etc.)
on top of the product.
-- An increased internal temperature may cause a fire.
-- The product or heavy objects may fall as children try to reach for the toys
or sweets resulting in a serious injury.
During a lightning or thunderstorm, power off the product and remove the
power cable.
-- A fire or electric shock may result.
!
Do not drop or throw objects on the product.
-- A fire or electric shock may result.
-- Product failure, an electric shock or fire may result.
Do not move the product by pulling the power cable or any cable.
-- Product failure, an electric shock or fire may result from a damaged
cable.
If a gas leakage is found, do not touch the product or power cable. Also,
ventilate the area immediately.
GAS
Do not insert metallic objects (chopsticks, coins, hairpins, etc) or objects
that burn easily (paper, matches, etc) into the product (via the vent or
input/output ports, etc).
-- Be sure to power off the product and disconnect the power cable when
water or other foreign substances have entered the product. Then
contact Samsung Customer Service Center.
!
!
100
-- Sparks can cause an explosion or fire.
Do not lift or move the product by pulling the power cable or any cable.
-- Product failure, an electric shock or fire may result from a damaged
cable.
Do not place objects containing liquid (vases, pots, bottles, etc) or metallic
objects on top of the product. When liquid (water, etc.) is spilled, wipe it off
immediately with a soft dry cloth to prevent the liquid from seeping into the
product.
-- Be sure to power off the product and disconnect the power cable when
water or other foreign substances have entered the product. Then
contact Samsung Customer Service Center.
-- Product failure, an electric shock or fire may result.
Do not climb on the product.
-- You may fall from the product and hurt yourself or damage the product
while descending.
Do not put food or an object hotter than 40 degrees Celsius on top of the
product.
-- Product failure, electric shock or fire may result.
8
Ensure at least two persons help when moving the product as a safety
precaution.
The following images are for reference only. Real-life situations may differ from what is
shown in the images.
-- The product is heavy and may cause personal injury.
!
The panel and exterior of the cutting-edge LCD product scratch easily and require careful
attention. Clean the product according to the following steps:
Caution
-_!
Cleaning
1. Power off the product.
Disconnect the power cable from the power socket if you do not plan on
using the product for an extended period of time (vacation, etc.).
2. Remove the power cable from the product.
-- Dust accumulation combined with heat can cause a fire, electric shock or
electric leakage.
NOTE
Hold the power cable by the plug and do not touch the cable with wet
hands. Otherwise, an electric shock may result.
Use the product at the recommended resolution and frequency.
-- Your eyesight may deteriorate.
3. Wipe the product screen using a clean, soft and dry cloth.
!
-- Do not use detergents that contain alcohol or solvent.
Do not use humidifiers or stoves around the product.
!
-- A fire or electric shock may result.
-- Do not spray water or detergent directly on the product.
4. To clean the exterior of the product, use a moist soft cloth and wring
thoroughly before wiping the exterior.
Rest your eyes for more than 5 minutes for every 1 hour of product use.
-- Eye fatigue will be relieved.
5. After cleaning the product, connect the power cable to the product.
!
6. Power on the product to use it.
Store small accessories out of the reach of children.
NOTE
!
Do not place heavy objects on the product.
-- Product failure or personal injury may result.
During use, the screen can be cleaned with a soft and dry cloth to remove finger prints or
smudges.
Storage
Due to the characteristics of high-glossy products, using a ultrasonic humidifier nearby may
create white-colored stains on the product.
9
Chapter. 2
Preparation
Checking the Contents
2. Using the grooves in the box, lift and remove the top of the box.
Removing the Packaging
NOTE
The appearance of actual components may differ from the images shown.
1. Remove the black locking device at the bottom of the box.
3. Check the components and remove the styrofoam and plastic bag.
2
3
10
Preparation
Checking the Components
Parts
NOTE
• Contact the vendor where you purchased the product if any components are missing.
• The appearance of the components and items sold separately may differ from the image
shown.
Components
NOTE
• The color and shape of parts may differ from what is shown. Specifications are subject to
change without notice to improve quality.
• The table legs are sold separately.
NOTE
• To locate the buttons and ports, detach the jack cover from the product.
Components may vary depending on the country.
Quick setup guide
Side View
Warranty card
User manual and
Administrator Guides
for CD
Cleaning cloth
SD
SD
Power cable
Jack cover
Calibration board
Items sold separately
BUTTONS AND PORTS
NOTE
FUNCTIONS
Power on the product.
The following items can be purchased at your nearest retailer.
NOTE
Pressing this button very briefly when the product is turned
on will display the OSD(On-screen display) menu.
HDMI cable
HDMI-DVI cable
RCA stereo cable
Connect to headphones.
Optical cable
Connect to a microphone.
Connect to a USB device (keyboard, mouse, etc.).
SD
LAN cable
Table legs
Connect to a memory card.
VESA mount
11
Preparation
Rear View
Tidy-up the Wires
NOTE
NOTE
The color and shape of parts may differ from what is shown. Specifications are subject to
change without notice to improve quality.
The table legs are sold separately.
A
ON
LAN
POWER S/W
POWER IN
HDMI OUT
USB
A
AUDIO OUT
- AUDIO -
PORTS
DIGITAL
AUDIO OUT
(OPTICAL)
HDMI IN
FUNCTIONS
[POWER IN]
Connect to the power cable.
[POWER S/W]
Power switch
[AUDIO OUT]
Connect to external speakers.
[DIGITAL AUDIO OUT
(OPTICAL)]
[HDMI IN]
[HDMI OUT]
[LAN]
[USB
A
Connect to an audio output device to produce higher-quality
audio output (optical).
Connects to a source device using a HDMI cable or HDMI-DVI
cable.
Connect to another display using the HDMI or HDMI-DVI cable.
Connect to a network using the LAN cable.
]
Connect to a USB device (keyboard, mouse, etc.).
Speakers
12
Preparation
Samsung SUR40 for Microsoft®
Surface® Venue Readiness Guide
Introduction
The Samsung SUR40 for Microsoft® Surface® (“SUR40”) unit enables people to communicate,
collaborate and connect by easily interacting with digital content using touch and physical
objects. This guide helps you choose the best location for your unit within your venue and
helps you prepare your site before your unit is delivered.
This guide includes the following sections:
• Technical specifications describe the basic technical capabilities, dimensions and weight of
SUR40 so you can choose a location that will support the unit.
• Unit placement describes how to assess the physical area around the device, including the
types and levels of light, air circulation, and the availability of power and other connections.
• Location optimization describes how to stage the area around SUR40 to attract people to
the unit and enhance their experience with it, including comfort and creating visual interest.
• Preparing for delivery describes what to expect when a unit is delivered, including where to
unpack a SUR40 and what you need to have ready for the installation to proceed efficiently
and successfully.
• Checklist: Before your unit arrives lists the information and preparations you should have
ready when your SUR40 is delivered, including choosing the unpacking and staged locations
and creating the appropriate passwords.
For more information on the Samsung SUR40 for Microsoft Surface and Microsoft Surface 2.0
documentation and guidelines, please see the Samsung and Microsoft Surface websites.
Technical specifications
Make sure that you have the right people and enough space to move a SUR40 unit around
your venue (for example, from a moving truck or loading dock through hallways, doorways,
and elevators to its final location).
Physical and administrative technical specifications
Audio out
HDMI / stereo RCA / SPDIF optical audio / 3.5mm audio
out jack
Brightness
300 CD/m2
Communications
1 Gb Ethernet / 802.11 b/g/n / Bluetooth
HDMI in / out
Yes
I/O ports
4 USB, SD card reader
Operating temperature
Max ambient 30° C / 86° F
Display size
40” diagonal
Power
Power Supply: Max 400W SMPS / Power Consumption:
300W(Max – On Mode) / 220W (Typ – On Mode) /
3W (Standby Mode) / 0W (Off Mode)
System management
tools
DASH / PowerShell / Active Directory
13
Preparation
Physical dimensions
Space
Item
Width
Height
Depth
Weight
SUR40 unit
1095 mm /
43.1 inches
707.4 mm /
27.85 inches
103 mm /
4.05 inches
36.8 kg /
81.1 lbs
SUR40 legs
642.2 mm /
25.28 inches
736.6 mm /
29 inches
74.7 mm /
2.94 inches
13.6 kg /
29.9 lbs
SUR40 unit + legs
1095 mm /
43.1 inches
707.4 mm /
27.85 inches
728 mm /
28.66 inches
50.4 kg /
111.11 lbs
SUR40 package
1214 mm /
47.79 inches
832 mm /
32.75 inches
299 mm /
11.77 inches
42.5 kg /
93.69 lbs
SUR40 legs
package
981 mm /
38.6 inches
213 mm /
8.38 inches
906 mm /
35.67 inches
19.9 kg /
48.8 lbs
Unit placement
As you prepare your venue for a SUR40 unit, you should choose an indoor area that provides
the best experience for people and enables the unit to operate safely and reliably.
The area should meet the following qualifications:
• Provides enough room for people to comfortably interact with the SUR40 on all sides. For
more information, see the Space section.
• Includes indirect lighting and avoids direct light, that does not cause glare, reflection, or
interferes with the SUR40 display. For more information, see the following Lighting section.
• Is near electrical outlets and other connections (such as network) that you need.
For more information, see the following Connections and electrical power section.
The SUR40 location must provide enough space for the unit and for people. You should
address the following questions:
• Will the area accommodate the size of the SUR40?
• Will people be able to approach the unit from all four sides? Will people be able to approach
the unit from the front and stand side-by-side if vertically mounted?
• Will people have enough space to interact with the unit from any point around the display
without impeding nearby traffic flow when horizontally mounted?
• Will the SUR40 be at the right height for people to use when vertically mounted?
NOTE
You must not place a SUR40 near, or over, any heat sources such as radiators, heat ducts,
registers, stoves, or heating appliances.
Space for people around the SUR40
Make sure that the space around a SUR40 is large enough so that people can comfortably
interact with the display on all four sides, when horizontal, or in front of the unit, when
vertical.
Many people approach a horizontal SUR40 unit in groups of two or more. You should provide
enough space for more than one person to approach and use the device. If you want to
provide seating, you should also choose a location that has enough space for the SUR40 and
the seats (if you are using them) without impeding the normal flow of people traffic. (For more
information about seating, see the Seating section later in this guide.) People can interact with
horizontal SUR40 units from any side equally, so you should provide enough space for people
to walk completely around the unit.
Whether horizontal or vertical, other people might also want to watch people interact with the
Surface experience, so we recommend that you provide space for onlookers to watch people
interact with the unit.
• Keeps cables out of the way of people and correctly routes cables through and around the
unit.
14
Preparation
Environmental space around the unit
Basic lighting considerations
Make sure that there are no heating or air conditioning ducts immediately around the SUR40
so that people don’t experience sudden temperature changes and so they can remain
comfortable in the location.
1. Ensure that no light sources shine directly onto, above, or across the SUR40 display.
Shining a light directly into people’s eyes makes it difficult for them to see. Similarly, light
shining directly on the SUR40 display makes it difficult for the device to see the touches
and objects placed on the screen. Avoid using direct lighting, and use caution when
diffused lights are pointed at the display. Indirect lighting should be used, as it is the best
option.
The SUR40 device requires air to circulate through its interior, so make sure that the air intake
vents and the air exhaust vents are not blocked or impeded, whether deployed horizontally or
vertically.
Lighting considerations
You should set up the proper type and level of lighting around the unit because lighting can
affect how well the unit can detect input and how well people can see images on the SUR40
screen.
NOTE
Evaluate and plan the environment lighting for your Samsung SUR40 for Microsoft Surface
deployment.
Lighting type, intensity and direction can impact the performance of the SUR40 unit. Before
deployment, always verify lighting conditions by using the Environment Lighting Optimizer tool.
The SUR40 uses an amazing new technology called PixelSense™ to sense fingers and objects
touching the screen. This exciting capability is possible because it sees and reacts to light –
taking sixty pictures every second in a way that is similar to a movie camera or the human
eye. Those pictures are rapidly analyzed to provide the incredible interactions that are
available on SUR40.
Like anything, or anyone, that sees and reacts to light, it’s important to follow a few
guidelines to make sure that it works well. Just as you wouldn’t shine a light into a person’s
eyes, or stare at the sun without eye protection; SUR40 works best when given the similar
consideration.
15
Preparation
2. Ensure the SUR40 display does not have a direct line of sight to exterior windows. Sunlight
can be several thousand times brighter than indoor lighting and can easily overpower a
room, making electronic displays difficult to read. The Sun’s position and intensity changes
throughout the year, day, and often minute to minute – making it fine one second and not
the next. If the SUR40 is near windows, the best approach is to use shades and screens
to directly block all incoming exterior light. Also, check for objects and décor that may
redirect sunlight onto the SUR40 display, negatively impacting performance.
3. Keep lighting levels within target thresholds. Lower lighting levels are more conducive
to using the SUR40. Lighting is not always constant. Make sure you consider how light
around a SUR40 changes during the day. Many venues are open between 8 and 24 hours
a day. Natural and artificial lighting in such venues can change radically from morning to
afternoon to evening, and vary with season.
Even if you design light specifically for a SUR40, you may have to change or modify the
light during the day or throughout the year. For example, natural or indirect light might
darken during the evening, requiring you to turn up fluorescent lighting that is installed
specifically for the unit.
Evaluate changing lighting conditions over time to provide a better sense of how lighting
levels may vary. (See Evaluating lighting conditions data for threshold values.)
4. Use diffused energy efficient compact fluorescent lights (CFLs) or LEDS to light the
surrounding area. Not all lights are created equal. Compact fluorescent lights are widely
available, cost effective and efficient means to light an environment. That efficiency
also makes them the best choice for lighting the areas around the SUR40. Tube style
fluorescent lights can also work, but it’s often harder to make sure they don’t shine directly
on the display. LED lights with a cool color temperature are the next best choice.
They are the most energy efficient and increasingly cost effective lighting source available
– and they can easily replace a wider range of older style light sources. Less efficient
light sources like incandescent bulbs, metal halide, vapor lamps and halogens are not
recommended as the emitted energy can impact SUR40 performance.
16
Preparation
Measuring environment lighting conditions
Evaluating lighting condition data
Before receiving your SUR40 you should measure the lighting conditions with a commercially
available light meter. This is the kind of device that photographers use to know how much
light is shining on something. They measure light in quantities called lux – without getting too
technical you can think of lux as the brightness at a particular point in the room.
There are a few simple things that will help you make sure your measurements are as easy
and accurate as possible.
When you have the readings it is important to know which lighting types you have. You may
need to consult your facilities management team to get accurate data on specific lighting and
bulb types in a particular venue.
Then, match the lux value with the lighting type in the chart below. Lower numbers indicate
better expected device performance in those lighting conditions. Aim to keep your lighting
levels in the “best performance” range.
1. Always take the light readings from the same position, angle, and height as where the
SUR40 will be placed. Light readings can vary greatly based on where the measurement is
taken. A slight change in position can sometimes produce very different results.
Lighting type
Target performance and lux thresholds
Best performance: <600 lux
Compact Fluorescent Light
(CFL)
Reduced performance: 600-1000 lux
Poor performance: >1000 lux
Best performance: <560 lux
Cool White LED (4900K)
Reduced performance: 560-800 lux
Poor performance: >800 lux
Best performance: <530 lux
Vapor Lamps
Reduced performance: 530-900 lux
Poor performance: >900 lux
Best performance: <400 lux
Sunlight
(through filtered window)
Reduced performance: 400-600 lux
Poor performance: >600 lux
2. Improve accuracy by isolating different lighting types when operating in mixed
environments. Many places do not have a single type of light – often mixing two or more
different types. Try to take separate measurement for each light type (e.g. turn off all but
one type of light source, take readings, then switch light sources). It’s not always possible,
but it will help improve accuracy.
Best performance: <370 lux
Metal Halide
Reduced performance: 370-550 lux
Poor performance: >550 lux
3. Make sure to correctly note the type of lighting you are measuring. As noted earlier, some
lights are better than others. Knowing the exact kind of light you are using will help you
determine if the environment lighting conditions exceed the maximum safe lux values.
17
Preparation
Lighting type
Target performance and lux thresholds
Best performance: <300 lux
Warm White LED (3000K)
Reduced performance: 300-460 lux
Poor performance: >460 lux
Best performance: <160 lux
Sunlight (unfiltered)
Halogen
Reduced performance: 160-250 lux
At a minimum, a SUR40 requires a connection to electrical power. Your applications might also
require a connection to a network or accessories.
Make sure that you have all the appropriate cables and connections available and conveniently
located so that you can route all the cables efficiently and safely around the SUR40 device.
NOTE
SUR40 includes a power cord, but it does not include any other connection cables.
Electrical power
Poor performance: >250 lux
SUR40 includes an AC power cord that is 300 cm / 118.1 in. Choose a location for your unit
that is close enough for this cord to plug in to an electrical outlet.
Best performance: <60 lux
You must take appropriate precautions to avoid serious injury to people or damage to the
SUR40. These precautions include the following:
Reduced performance: 60-90 lux
• Do not place the power cord in an area where it could become a tripping hazard or be
exposed to possible damage.
Poor performance: >90 lux
• Use only the AC power cord that is included with a SUR40 to connect to the AC power
connector.
Best performance: <50 lux
Incandescent
Connections and electrical power
Reduced performance: 50-80 lux
Poor performance: >80 lux
Fine tuning lighting after setup
Once you have a SUR40 you should use the Environment Lighting Optimizer tool found on the
device to fine tune lighting. It is a helpful utility that will provide immediate feedback about
the exact lighting conditions and help you make environmental adjustments when necessary
or if lighting conditions change.
A simple green, yellow, red indication system lets you know which part of the display is being
impacted by light. Using the four lighting considerations you should be able to optimize your
environment for a great experience that your customers will enjoy. For more information on
the Environmental Lighting Optimizer please see the Microsoft Surface 2.0 Administration
Guide.
• Do not use non-standard power sources, such as generators or inverters, even if the voltage
and frequency appear acceptable. Use only AC power that a standard wall outlet provides.
• Confirm that your electrical outlet provides the type of power that is required for the device.
If you are not sure of the type of power that is supplied to your venue, consult a qualified
electrician.
Electrical outlet placement
If you have the opportunity to configure the electrical outlet and other connections for
your site, consider the location carefully and consider a custom installation that provides all
connections that you need now or might want in the future.
The ideal electrical outlet for a SUR40 when the unit is deployed horizontally is a recessed
outlet in the floor immediately adjacent to the device.
18
Preparation
Data and other connections
Visibility
If your software applications require a network connection to run (for example, to access data
on a shared network drive), you may ensure that there is an available network connection
near the SUR40 device.
A clearly defined area separates a SUR40 from its surroundings, highlights it as a centerpiece,
and attracts people to come closer and interact with the unit.
If you are doing a custom outlet installation, consider adding other types of connections that
you need now or that you might want in the future in the same location.
NOTE
But before people can approach a SUR40 they must first know that it exists. You should place
the unit in a location where people who are passing by can see the device and see other
people interacting with the experience. This sight will encourage first-time users to approach
and try interacting with the SUR40. You can also add descriptive signs to help attract people.
The Samsung SUR40 also supports a wireless network connection.
Clutter and cleanliness
Location optimization
Clutter around a SUR40 makes people think that the device is not working or that it is simply
a table where they can temporarily place bags or boxes. Make sure that clutter does not
accumulate on, or around, the SUR40.
After you’ve chosen where to place SUR40 you can optimize the area around the device to
highlight the unit and enhance the experience. These types of changes can affect whether
people notice the SUR40 and how long they interact with it.
This section describes how to change the general staging, manage people traffic, and arrange
seating to optimize SUR40 location.
General staging
A well-staged setting highlights a SUR40 in its surroundings and attracts people to the unit.
The staging can increase how people perceive the quality and appeal of the device and
increase how many people interact using the Surface experience.
You can change the architecture and general décor around SUR40 to define stage settings.
For example, you can add furnishings or dividers to invite people towards the SUR40 and
clarify how they should approach and orient themselves around the unit.
Easily moveable furniture, such as stools and chairs, can enable people to arrange things to
individual taste and give them a level of privacy. Subtle changes (such as to the lighting or
color) and less tangible changes (such as different levels of complexity in the environment or
different decor styles) can help draw attention to the device.
The cables and cords that are connected to a SUR40 might also appear to be clutter around
the unit if they are visible to people. These cables and cords might be tripping hazards and
might decrease the unit’s perceived quality.
Carefully consider how you will connect electricity and other accessories (such as a network
cable) to the device.
Poor cleanliness (such as dust, scrap paper, pen marks, used napkins, or food residue)
also deters potential users. People are less likely to approach or use a SUR40 if it is clearly
dirty. Make sure that someone regularly cleans the display and clears the surrounding area.
Consider also using this cleaning time to check device operation.
Nearby attractions
Other attractions around a SUR40 (such as a TV or arcade game) will likely compete with the
SUR40 for people’s attention, especially if the other attractions are loud or moving.
These attractions might prevent people from being attracted to and using the device.
Make sure that the area around a SUR40 is free of competing attractions, or consider moving
obvious competing attractions away from the device.
Publicity is a common reason for people to want to interact with a SUR40 for the first time.
Consider adding descriptive signs to help attract first-time users.
Make sure you also consider the visibility and cleanliness of the SUR40 and what other
attractions or noise might impact whether people are attracted to a SUR40 device.
19
Preparation
Noise
SUR40 includes speakers that play sounds when people interact with it, so ambient noise can
interfere with the Surface experience. Also, ambient noise from nearby attractions (such as a
TV or arcade game) will compete with application sounds for people’s attention, especially if
the attractions include loud noises, flashing lights, and so on.
These types of distractions can quickly divert potential users from the device.
Consider eliminating or reducing the volume of any background noise so that people can hear
the application audio.
NOTE
SUR40 includes 10W x 2 speakers. You can change the volume level by using the On Screen
Display (accessed through the power button) or in Windows Mode.
People traffic
You should choose seats that are lower than the height of the display (when horizontal).
This height reduces how much people have to bend from the waist and provides a more
comfortable experience.
If you provide seats, you should also consider the following factors:
• Provide enough seats for the number of people that you expect. People tend to approach a
SUR40 in groups of two or more, so multiple seats enables people to interact together.
• You can artificially limit the number people you want to interact with a SUR40 at one time
by how you choose the number and placement of seats. To avoid large crowds, you should
minimize the number of seats around the SUR40.
• Choose seats that enable people to keep their knees under the edge of the SUR40 (when
horizontal). This position enables people to get close to the unit and reduces the amount of
bending and twisting required.
People can interact with SUR40 from any side, so make sure that when deployed horizontally
that the unit is located away from walls or other obstructions that might prevent people from
getting close to the display on all four sides.
Preparing for delivery
Also, make sure that the SUR40 is near people traffic without impeding the people. If a unit is
placed far away from where people typically walk, they are less likely to notice the device and
less likely to approach it.
• Are all the doorways, thresholds, hallways, and elevators in your venue wide enough
and strong enough to accommodate the SUR40? Are any sharp corners wide enough to
accommodate the shipping box as it is pivoted around the corner?
Seating
• Do you want your technician to unpack the SUR40 in full view of customers? If not, you
might want the technician to unpack the SUR40 away from customers.
In this case, you need to choose a separate unpacking location and make sure that the
device can be easily moved from the unpacking location to its final destination.
Seating around SUR40 can help improve people’s comfort while they interact with the
application experience.
The best seating height depends on how long you expect people to interact with the SUR40,
from only a few minutes to 20 minutes or longer:
• If you expect people to interact with the SUR40 for short durations, people can stand next
to the device while they interact.
Seating might help them be more comfortable while they interact with the unit.
To prepare for your SUR40, please address the following:
If you choose to unpack the SUR40 in a separate location, the technician can start to set up
the device in the unpacking location.
But the technician cannot completely set up the device until the unit is moved to its final
location (because of the required connections and lighting adjustments).
For more information about how to prepare your site for a SUR40, see the following checklist.
• If you expect people to interact with the SUR40 for longer durations, you should provide
seating to make the experience more comfortable for people.
Most people want to sit on the edge of their seats (also known as perch seating) to get closer
to the SUR40.
You should choose seats that have a firm front edge to enable this type of sitting and to make
sure that people don’t fall or tip off the seats.
20
Preparation
Checklist: Before your unit arrives
Personnel
Administration
• Prepare an administrator account name and password to use when the technician sets up
the SUR40.
Choose the technical people who will set up the SUR40. The people must provide the
appropriate information from this checklist and accept the Software License Agreement.
• Prepare a machine name for each unit.
Locations
• Make sure an electrical outlet and any other connections are prepared and ready. If you
are not able to use a floor-recessed receptacle, be sure you have a cable protector or other
solution so that cables are not a tripping hazard.
• Choose a final destination for the SUR40 that can support the device and that provides
enough room for people to interact with device from all sides.
• Finish any optimizations to the area around the SUR40 (such as staging or seating).
• Choose an unpacking location and make sure that the SUR40 can easily move from the
unpacking location to the final destination.
• Make sure there is ventilation in the Surface location to expel heat away from the unit.
• Prepare security measures to keep the SUR40 safe in the venue.
Lighting
• Ensure that no light sources shine directly onto, above, or across the surface display.
• Ensure the Surface display does not have a direct line of sight to exterior windows.
Connections
• Prepare network or accessory connections and have the cables ready to attach to the
SUR40.
Software and hardware
• Prepare your applications (and any additional software that they require) for installation.
• Prepare any security or network software that is required for your company (for example,
antivirus software or settings to connect the SUR40 to your Wi-Fi network, domain or
workgroup).
• Review the SUR40 Quick Start Guide and Microsoft Surface 2.0 Administration Guide (http://
technet.microsoft.com/en-us/library/ee692162.aspx) for more information regarding setup.
• Keep lighting levels within target thresholds.
• Use diffused energy efficient compact fluorescent lights (CFLs) or cool white LEDs to light
the surrounding area.
• Measure and evaluate environmental lighting conditions.
• Fine tune lighting with the Environment Lighting Optimizer after deploying SUR40.
21
Preparation
Installing the Wall Mount
NOTE
• Standard dimensions for wall mount kits are shown in the
table below.
Preparing before installing Wall-Mount
• Samsung wall mount kits contain a detailed installation
manual and all parts necessary for assembly are provided.
To install a wall-mount from another manufacturer,
use the Holder-Ring.
• Do not use screws that do not comply with the VESA
standard screw specifications.
1
• Do not use screws that are longer than the standard length or
do not comply with the VESA standard screw specifications.
Screws that are too long may cause damage to the inside of
the product.
• For wall mounts that do not comply with the VESA standard
screw specifications, the length of the screws may differ
depending on the wall mount specifications.
Installing the Wall Mount Kit
The wall mount kit (sold separately) allows you to mount the product on the wall.
For detailed information on installing the wall mount, see the instructions provided with the
wall mount. We recommend you contact a technician for assistance when installing the wall
mount bracket.
Samsung Electronics is not responsible for any damage to the product or injury to yourself or
others if you elect to install the wall mount on your own.
• Do not fasten the screws too firmly.
This may damage the product or cause the product to fall,
leading to personal injury.
Samsung is not liable for these kinds of accidents.
• Samsung is not liable for product damage or personal injury
when a non-VESA or non-specified wall mount is used or the
consumer fails to follow the product installation instructions.
• Do not mount the product at more than a 15 degree tilt.
• Always have two people mount the product on a wall.
Wall Mount Kit Specifications (VESA)
NOTE
Install your wall mount on a solid wall perpendicular to the floor. Before attaching the wall
mount to surfaces other than plaster board, please contact your nearest dealer for additional
information. If you install the product on a ceiling or slanted wall, it may fall and result in
severe personal injury.
VESA SCREW HOLE SPECS
(A * B) IN MILLIMETERS
STANDARD SCREW
QUANTITY
600 X 400
M8
4
Do not install your Wall Mount Kit while your product is turned on.
It may result in personal injury due to electric shock.
When the product is installed vertically, do not use portrait orientation.
22
Chapter. 3
Connecting and Using a Source Device
Checklist before Connecting to
Source Devices
Check the following before you connect this product with other devices.
The product can connect to a camcorder, audio player, set-top box, DVD player, etc.
(Note that the optimal performance can be achieved when the resolution of the source device
is Full HD 1080p.)
Pre-connection Checkpoints
-- Check the available ports on the back of the source device.
-- Refer to the user manual for the source device when connecting it to the product.
The number and locations of ports can vary depending on the source device.
-- Do not connect the power cable until all connections are completed.
Connecting the power cable during connection may damage the product.
23
Connecting and Using a Source Device
Before using the product
Connecting USB Devices
Connecting the Power
POWER S/W
USB
USB
POWER IN
ON
1. Connect the power cable to the product and power outlet. Next, turn on the power switch.
1. Connect a USB device (keyboard, mouse, etc.) to a [USB
] port on the product.
NOTE
USB 2.0 devices are supported.
24
Connecting and Using a Source Device
Connecting to an External Display
Connection Using an HDMI-DVI Cable
Connection Using an HDMI-HDMI Cable
HDMI OUT
HDMI OUT
AUDIO IN
HDMI IN
1. Connect the HDMI cable to [HDMI OUT] on the product and HDMI IN on the external
display.
2. Connect the power cable to the product, and turn on the power switch. Next, power on
the external display.
3. After connecting the HDMI cable, set the input source for the product to HDMI.
- Press the
button on the product.
Go to Input source on the on-screen display menu. Next, select HDMI.
DVI IN
1. Connect the HDMI-DVI cable to [HDMI OUT] on the product and DVI IN on the external
display.
2. Connect the RCA cable to [AUDIO OUT] on the product and AUDIO IN on the external
display.
3. Connect the power cable to the product, and turn on the power switch. Next, power on
the external display.
NOTE
The HDMI-DVI cable does not support audio. To enable the audio, connect the stereo cable.
25
Connecting and Using a Source Device
Connecting to a Source Device
Connecting to an Amplifier
Choose an appropriate connection method to connect to the source device.
Connection Using an HDMI-HDMI Cable
DIGITAL
AUDIO OUT
(OPTICAL)
HDMI IN
OPTICAL
HDMI OUT
1. Connect the HDMI cable to [HDMI IN] on the product and HDMI OUT on the source
device.
2. Connect the power cable to the product and power outlet. Next, turn on the power switch
on the source device.
1. Connect the [DIGITAL AUDIO OUT(OPTICAL)] port on the product to the digital audio
input port on the digital amplifier using the optical cable.
NOTE
For further details on how to connect to speakers or an amplifier, refer to the user manual for
the speakers (or amplifier).
NOTE
• The picture may not display colors properly and/or the audio may not be available if a
source device using an older version of HDMI is connected to the product using a later
version of HDMI.
If such a problem occurs, ask the manufacturer of the source device for the HDMI version.
If it is an older version, request an upgrade.
• This product does not support the Ethernet function via HDMI.
This product supports HDMI version 1.3.
• Audio output will not be supported if the audio content is protected.
26
Connecting and Using a Source Device
Connecting to Headphones or a Microphone
Connection Using the LAN Cable
LAN
1. Connect the headphones and microphone to [
] and [
HUB
] on the product respectively.
SD (HC) Card Slot Connection
1. Connect the LAN cable to [LAN] on the product.
NOTE
• It is not supported when the network speed is below 10 Mbps.
SD
1. Insert the memory card into [
SD
• Ensure you use the CAT 5 (*STP type) cable.
*Shielded Twist Pair
] on the product.
NOTE
The maximum external memory capacity may vary depending on the memory card.
27
Chapter. 4
Using the Product
About the Product
Entering the Surface Mode
The Samsung SUR40 for Microsoft® Surface® includes the Windows 7 operating system,
Surface 2.0 with PixelSense™ technology, and the Bing™ for Microsoft® Surface® application.
Other applications and custom solutions come from the many, worldwide Surface development
partners. You can find a Surface partner and applications on www.surface.com or use the
Surface 2.0 software development Kit (SDK) to create your own applications.
Download the Surface 2.0 SDK from www.msdn.com/windows/surface.
2. When the Surface Application screen is displayed, tap the Surface icon in the middle of the
screen.
1. On the Windows desktop, click the Enter Surface Mode icon.
3. A list of applications available will be displayed as shown below.
With this product, you can use it in a variety of ways including as a table, mounted on the
wall (satisfies VESA mount standards), or in a custom enclosure. Multiple people can use the
device at the same time with 52 simultaneous inputs. Objects using Surface tags (8-bit optical
tags) can trigger digital content and control an application experience.
Learn more about the unique features of Surface computing and this device at www.
samsunglfd.com or www.surface.com.
Windows and Surface Mode
NOTE
• In Surface mode, the product can only be controlled by touch input.
• Windows mode is the standard Windows 7 desktop which is used for product configuration
and administration. Surface mode is the user-facing experience that is controlled by touch
and tagged objects. Enter Surface mode for deployment using the instructions next.
4. Move left or right on the screen then tap to select the desired application.
28
Using the product
Closing an Application
Configuring the system
Please follow the instructions provided in the Microsoft® Surface® 2.0 Administrators Guide
which can be found on the CD that was included with this product, via the Start Menu in
Windows Mode, or on www.surface.com.
Creating a Windows user account
NOTE
To use the product, you must create a Windows user account during installation.
The Windows user account creation screen appears when the product powers on for the first
time after purchase.
Create an account following the instructions on the screen before using the product.
Touch and drag an Access Point in the corner diagonally towards the center of the screen.
The display will return to the screen showing the applications available.
Exiting the Surface Mode
NOTE
Ensure you set the language for Windows properly when using the product for the first time
after purchase. The language cannot be changed after initial settings are configured.
Please see the Microsoft® Surface® 2.0 Administrator Guide for further instruction.
Microsoft® Surface® 2.0 Administrator Guide can also be downloaded from www.samsunglfd.
com or www.surface.com.
To close the product, you must close Surface mode to return to Windows mode.
Exiting the mode using the OSD menu
1. Press the
button on the product.
2. In the OSD menu displayed, select Exit Surface Mode.
3. Enter your Windows administrator login and password, and select Exit Surface Mode.
If you don’t establish password, Exit Surface Mode can’t run.
Exiting the mode using a shortcut key
1. Connect your keyboard to a USB port on the product.
2. Press Ctrl + Alt + Delete on the keyboard.
3. Select Log off on the screen.
NOTE
You can not log back into Surface Mode from the Windows login screen.
29
Using the product
Selecting the system language
5. Proceed to the rest of the installation process following the on-screen instructions.
A user account will be created when the installation is complete.
Ensure you set the language for Windows properly when using the product for the first time
after purchase.
6. Click the user account icon created as shown below.
NOTE
The Windows language cannot be changed after initial settings are configured.
Surface language can be changed in the Surface Configuration Editor.
1. The following screen will appear when you turn on the product for the first time after
purchase. Specify the OS language you want to install. Then, click Next.
7. The Windows desktop will be displayed shortly.
Windows has successfully been installed.
2. Configure the country, time and keyboard settings (Country or region, Time and currency,
Keyboard layout). Then, click Next.
3. Enter your user and computer names. Then, click Next.
4. Enter your password, and click Next.
30
Using the product
Using Bing™ for Microsoft® Surface®
Default Location
You can use the Bing™ for Microsoft® Surface® application to search for images and maps
with local category information (where available). As an administrator, you can modify some
of the settings of the application using the Bing Configuration Tool.
The default location that is displayed on map
searches as a star icon.
To open the application, on the Start menu, click All Programs, click Bing™ for Microsoft®
Surface®, and then click Bing Configuration Tool.
The Bing Configuration Tool
To change the default location, type the
location you are interested in, click the search
icon, and then select the radio button that best
reflects the location you are interested in.
Map Default Location Label
This location is displayed when you click the
star icon that shows your current location.
The following map shows an example of the
location and label of a customized map.
You can use the Bing Configuration Tool to modify the variables described in the following
sections.
Safe Search
By default, safe search is turned on. When this filter is turned on, any queries sent to the Bing
Search APIs are set with the Adult.Strict option.
When the filter is turned off, any queries sent return unfiltered results.
Turning the filter off is not recommended.
31
Using the product
Location Categories
Predefined Searches
You can use the configuration tool to modify the categories shown in the Show Nearby
section.
You can use the Bing Configuration Tool to register predefined searches with tagged objects.
When a tagged object that matches the series and value specified in the configuration tool
is placed on the display, a Search button will appear that will allow a user to search for the
registered term without having to type it. Both Image and Map searches can be done as
predefined searches by entering a tag series, tag value, search type and search query as
shown in the example below.
For instructions on producing byte tags, please see www.msdn.com/windows/surface.
You can also use the configuration tool to remove, edit, and add new categories.
To add a new category, click Add a new category.
Type the category name as you want it to appear in the application, then click the Subcategory
Searches field. This will bring up a tree view that allows you to select the Bing Categories that
will be queries for the category you created. For example, the Food & Dining category in the
application groups the Bing Categories as shown below:
NOTE
You must enter the tag value as it appears on the center of the tag. For byte tags, the only tag
supported in this release, the tag series is always 0.
For example, the following registration value will result in the following search experience.
When you are done using the Bing Configuration Tool, to save your changes, click Save.
That way, the next time you use Bing™ for Microsoft® Surface®, it will maintain the changes
you made.
32
Using the product
Re-installing Windows 7
3. Click Reinstall Windows.
If the need arises, you can reinstall the Windows 7 operating system using the restore
function.
NOTE
Ensure you back up important data to a memory device (USB memory or external hard drive)
before initializing Windows 7.
1. Go to Start
Control Panel
System and Security
Recover system settings or your computer.
Backup and Restore, and click
4. You will be prompted to confirm that you want to back up files as shown below. Back up
your important data. After backup, restart the system. Re-installation of Windows 7 will
start.
2. Click Advanced recovery methods.
NOTE
You can also use recovery mode on the following method.
- When boot up, press [F1] before Windows booted.
- When boot up, press [F8] and select Repair Your Computer.
33
Using the product
Using the On Screen Display (OSD) Menu
NOTE
The OSD menu of this product can only be controlled by touch input.
1. Press the
button on the product.
2. Select a language and menu.
Configuring the OSD Menu Settings
English
Brightness
Français
78
Deutsch
Nederlands
Volume
60
Dansk
Italiano
Input source
Norsk
HDMI
PC/Surface
Español
Svenska
한국어
Reset
Exit Surface Mode
Exit
Version: MCU : M-SU40MWWAC-****.* FPGA: *.*.*****.** USB:*.*.*****.**
-- Brightness : Y
ou can adjust the general brightness of the picture. (Range: 0~100)
A higher value will make the picture appear brighter.
-- Volume : Adjust the audio volume.
-- Input source : Select an input source.
-- Reset : Reset the menu properties to factory default value.
-- Exit Surface Mode : Switch from Surface mode to Windows mode (Windows 7 desktop).
-- Exit : Close the OSD menu.
34
Chapter. 5
Using the Calibration Tool
When you observe touch performance starting to degrade, under consistent environmental
lighting conditions, the Samsung SUR40 for Microsoft® Surface® may need to be recalibrated.
To run calibration
1. Preparing Samsung SUR40 for calibration:
-- To ensure optimal calibration, allow Samsung SUR40 to be powered on for at least one
hour, allowing the device to warm to normal operating temperatures.
-- Clean the screen of the device. Follow the user manual for cleaning instructions. (p.09)
-- Be sure to have the calibration board ready that you receive when You purchase SUR40.
If the package does not contain a calibration board, contact your dealer or a Samsung
Customer Service Center.
-- Connect a keyboard to the USB port.
-- Turn up the speaker volume.
Take care to ensure that the On Screen Display (the device menu activated by pressing the
device power button) does not appear during the calibration process.
This will affect the calibration accuracy; it may cause problems in the touch performance
and also display artifacts in the user interface.
2. To perform a calibration, locate the shortcut for the calibration tool on the Windows
desktop or in the Program Menu.
The tool is located in the Surface folder: C:\Program Files (x86)\Microsoft Surface\v2.0\
SUR40CalibrationTool.exe
NOTE
If a User Account Control window appears, click Allow. If the tool detects that the operating
temperature is low (less than 32°C), you will receive a warning message. To exit the tool
without running calibration, press Alt+F4.
3. Remove all items from on top of Samsung SUR40 for Microsoft® Surface®, place the white
side of the calibration board so that it completely covers the screen and press Enter on the
keyboard. This step may take 30-90 seconds. When this step is complete, you will hear a
sound.
Once calibration has started, you should not exit the tool. Do not exiting the tool during the
calibration process. If you exit, it could cause touch function poorly.
4. Place the black side of the calibration board so that it completely covers the screen, press
Enter on the keyboard. This step may take 5-15 seconds. When this step is complete, you
will hear a sound.
5. Remove the calibration board. Calibration data is then analyzed and saved. You will see a
message indicating that calibration completed successfully.
6. Press Enter on the keyboard to close the tool. You have completed calibration.
In the event an error occurs during calibration, you should receive an error message.
If calibration fails more than three times, or if a catastrophic event is detected, you will be
directed to contact the SAMSUNG customer care center.
35
Chapter. 6
Troubleshooting Guide
Requirements Before Contacting
Samsung Customer Service Center
Before calling Samsung Customer Service Center, test your product as follows.
If the problem persists, contact Samsung Customer Service Center.
Check the following.
TROUBLESHOOTING
GUIDE
The screen appears
unstable and shaky.
Check that the resolution and frequency of the PC and
graphics card are set within a range compatible with the
product. Then, change the screen settings if required by
referring to the Additional Information on the product menu.
There are shadows or
ghost images left on the
screen.
The screen is too bright.
The screen is too dark.
Adjust the Brightness in the OSD.
Audio issues
Screen issue
TROUBLESHOOTING
GUIDE
TROUBLESHOOTING
GUIDE
The Power LED is turned
off.
Make sure that the power cord is connected.
There is no sound.
Check the connection of the stereo cable or adjust the volume.
Check that the device connected to the product is powered on.
The screen is blank.
The images on the
screen look distorted.
Check the cable connection to the product
The screen is not clear.
The screen is blurry.
Set the resolution and frequency to the recommended level.
The volume is too low.
Adjust the volume.
If the volume is still low after turning it up to the maximum
level, adjust the volume on your PC sound card or software
program.
36
Troubleshooting Guide
Touch input issues
TROUBLESHOOTING
GUIDE
Touch input is not
working properly.
Adjust the light intensity to be as dark as possible in the area
where you are using the product.
In Windows mode, use the Environmental Lighting Optimizer
(ELO) tool to see if lighting is affecting product performance.
If necessary, adjust lighting conditions.
Power the product off and on again.
37
Chapter. 7
Specifications
General
1080p 50/60 Hz, 720p 50/60 Hz, 576p 50 Hz,
480p 50/60 Hz
- Interlace mode is not available.
Model Name
Panel
Synchronization
SUR40
40 inches (101 cm)
- The deep color feature is not available.
Display area
885.6 mm (H) x 498.15 mm (V)
-O
nly RGB444 mode is available.
(YCbCr444 and YCbCr422 are not available.)
HDMI Input
Horizontal: VESA timing is not supported
Vertical: VESA timing is not supported
16.7 M
Optimum
Resolution
1920 x 1080 60 Hz
Maximum
Resolution
1920 x 1080 60 Hz
Maximum Pixel Clock
148.5 MHz (Digital)
Power Supply
This product uses 100 to 240V.
Refer to the label at the back of the product as the
standard voltage can vary in different countries.
Ports
Connectivity
- PC Timing is not available.
Size
Display Color
Resolution
HDMI Input Resolution
Side
Headphone, MIC In, USB(2DOWN), SD card
Rear View
HDMI OUT, LAN, USB(2DOWN), HDMI IN, DIGITAL
AUDIO OUT(OPTICAL), AUDIO OUT(L,R)
WiFi 802.11b/g/n, Bluetooth 3.0+HS
HDMI Input Audio Format
2-channel L-PCM
Dimensions (W x H x D) /
Weight
1095.0 x 103.0 x 707.4 mm / 36.8 Kg
43.11 x 4.06 x 27.85 inches / 81.1 lbs
Temperature : 41 °F - 86 °F (5 °C - 30 °C)
Operating
Environmental
conditions
Temperature : -4°F - 113°F (-20°C - 45°C)
Storage
Panel Dots (Pixels)
Humidity : 8 % - 85 %, non-liquefied, an altitude of
2000m or lower
Humidity : 5 % - 95 %, non-liquefied, an altitude of
3000m or lower
Due to the nature of the manufacturing of this
product, approximately 1 pixel per million (1ppm) may
be brighter or darker on the LCD panel. This does not
affect product performance.
The above specifications are subject to change without notice to improve quality.
This device is a Class A digital apparatus.
38
Specifications
Power Consumption
(USA Only)
Dispose unwanted electronics through an approved recycler.
To find the nearest recycling location, go to our website:
www.samsung.com/recyclingdirect or call, (877) 278 - 0799
CALIFORNIA USA ONLY (Applicable for networking models only.)
This Perchlorate warning applies only to primary CR(Manganese Dioxide) Lithium coin cells
in the product sold or distributed ONLY in California USA
“Perchloate Material - special handling may apply, See www.dtsc.ca.gov/hazardouswaste/
perchlorate.”
FCC / IC Compliance Information
This device complies with Part 15 of FCC Rules and Industry Canada ICES-003.
Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and
(2) This device must accept any interference received including interference that may cause
undesired operation.
NORMAL
OPERATION
POWER OFF
(Windows is closed)
POWER OFF
(Mechanical switch off)
Power Indicator
On (white)
Off
Off
Power Consumption
220 Watts
Less than 3 Watts
0 Watts
The power consumption level can vary in different operating conditions or when settings
are changed.
To reduce the power consumption to 0, turn off the switch at the back or disconnect
the power cord. Disconnect the power cable if you will not be using the product for an
extended period of time (during vacation, etc.).
Screen Water Ingress Conditions
Warnings
This equipment has been tested and found to comply with limits for a class A digital device,
pursuant to Part 15 of the FCC Rules and Industry Canada ICES-003.
These limits are designed to provide reasonable protection against harmful interference
when the equipment is operated in a commercial environmental. This equipment can
generates, uses, and radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications.
Operation of this equipment in residential area is likely to cause harmful interference in
which case the user will be required to correct the interference at his own expense.
Conditions
Acceptable level
Amount of liquid
16 oz. (0.5L)
Type of liquid
Water, or liquid with less than 25% ethanol concentration
Guaranteed maximum safe
hours of exposure to liquid
2 hours
[ Recommendation - EU Only ]
Hereby, Samsung Electronics, declares that this [Monitor] is in
compliance with the essential requirements and other relevant
provisions of Directive 1999/5/EC.
The official Declaration of Conformity may be found at http://www.
samsung.com, go to Support > Search Product Support and enter the
model name.
In France, this equipment may only be used indoors.
This equipment may be operated in all EU countries.
39
Specifications
Dimensions
1095.0 mm
887.7 mm
103.0 mm
500.2 mm 707.4 mm
NOTE
All drawings are not necessarily to scale. Some dimensions are subject to change without prior
notice. Refer to the dimensions prior to performing installation of your product.
Not responsible for typographical or printed errors.
40
Chapter. 8
Appendix
Contact SAMSUNG WORLDWIDE
NOTE
If you have any questions or comments relating to Samsung products, please contact the
SAMSUNG customer care Center.
NORTH AMERICA
U.S.A
CANADA
MEXICO
1-800-SAMSUNG (726-7864)
1-866-SAM4BIZ (726-4249)
http://www.samsung.com
1-800-313-8513
http://www.samsung.com/ca
1-800-SAMSUNG (726-7864)
http://www.samsung.com/ca_fr (French)
01-800-SAMSUNG (726-7864)
http://www.samsung.com
LATIN AMERICA
ARGENTINA
BRAZIL
BOLIVIA
CHILE
COLOMBIA
0800-333-3733
0800-124-421
4004-0000
800-10-7260
800-SAMSUNG (726-7864)
From mobile 02-482 82 00
01-8000112112
http://www.samsung.com
COSTA RICA
0-800-507-7267
http://www.samsung.com
DOMINICA
1-800-751-2676
http://www.samsung.com
ECUADOR
1-800-10-7267
http://www.samsung.com
EL SALVADOR
800-6225
http://www.samsung.com
GUATEMALA
1-800-299-0013
http://www.samsung.com
HONDURAS
800-27919267
http://www.samsung.com
JAMAICA
1-800-234-7267
http://www.samsung.com
NICARAGUA
00-1800-5077267
http://www.samsung.com
PANAMA
800-7267
http://www.samsung.com
PERU
0-800-777-08
http://www.samsung.com
PUERTO RICO
1-800-682-3180
http://www.samsung.com
1-800-SAMSUNG (726-7864)
http://www.samsung.com
0-800-100-5303
http://www.samsung.com
TRINIDAD &
TO-BAGO
http://www.samsung.com
VENEZUELA
http://www.samsung.com
http://www.samsung.com
http://www.samsung.com
41
Appendix
EUROPE
ALBANIA
AUSTRIA
LUXEMBURG
261 03 710
http://www.samsung.com
0810 - SAMSUNG
http://www.samsung.com
MACEDONIA
023 207 777
http://www.samsung.com
MONTENEGRO
020 405 888
http://www.samsung.com
(7267864,€ 0.07/min)
02-201-24-18
http://www.samsung.com/be_fr
BOSNIA
05 133 1999
http://www.samsung.com
BULGARIA
07001 33 11
http://www.samsung.com
CROATIA
062 SAMSUNG (062 726 7864)
http://www.samsung.com
800-SAMSUNG(800-726786)
http://www.samsung.com
Samsung Electronics Czech and Slovak, s.r.o., Oasis Florenc, Sokolovská
394/17, 180 00, Praha 8
DENMARK
70 70 19 70
http://www.samsung.com
FINLAND
030 - 6227 515
http://www.samsung.com
FRANCE
01 48 63 00 00
http://www.samsung.com
GERMANY
CYPRUS
01805 - SAMSUNG
(726-7864, € 0,14/Min)
From landline : 8009 4000
http://www.samsung.com
http://www.samsung.com
From landline : 80111-SAM-SUNG
GREECE
http://www.samsung.com
http://www.samsung.co
(French)
CZECH
+381 0113216899
42 27 5755
http://www.samsung.com/be (Dutch)
BELGIUM
KOSOVO
(7267864)
From landline & mobile : (+30)
NETHERLANDS
NORWAY
POLAND
PORTUGAL
(0900-7267864) (€ 0,10/Min)
815-56 480
0 801-1SAMSUNG(172-678)
+48 22 607-93-33
http://www.samsung.com
http://www.samsung.com
http://www.samsung.com
808 20-SAMSUNG (808 20 7267) http://www.samsung.com
From landline : 08010-SAM-SUNG
RUMANIA
(7267864)
From landline & mobile : (+40)
http://www.samsung.com
21 206 01 10
SERBIA
0700 SAMSUNG (0700 726 7864) http://www.samsung.com
SLOVAKIA
0800 - SAMSUNG (0800-726786) http://www.samsung.com
SPAIN
SWEDEN
SWITZERLAND
http://www.samsung.com
210 6897691
0900-SAMSUNG
902 - 1 - SAMSUNG (902 172
678)
0771 726 7864 (SAMSUNG)
0848 - SAMSUNG
(7267864, CHF 0.08/min)
http://www.samsung.com
http://www.samsung.com
http://www.samsung.com
http://www.samsung.com/ch_fr/
(French)
U.K
0330 SAMSUNG (7267864)
http://www.samsung.com
HUNGARY
06-80-SAMSUNG (726-7864)
http://www.samsung.com
EIRE
0818 717100
http://www.samsung.com
ITALIA
800-SAMSUNG (726-7864)
http://www.samsung.com
LITHUANIA
8-800-77777
http://www.samsung.com
42
Appendix
LATVIA
8000-7267
http://www.samsung.com
ESTONIA
800-7267
http://www.samsung.com
AUSTRALIA
1300 362 603
http://www.samsung.com
TURKEY
444 77 11
http://www.samsung.com
NEW ZEALAND
0800 SAMSUNG (0800 726 786)
http://www.samsung.com
CHINA
400-810-5858
http://www.samsung.com
HONG KONG
(852) 3698 - 4698
CIS
RUSSIA
8-800-555-55-55
http://www.samsung.com
GEORGIA
8-800-555-555
http://www.samsung.com
ARMENIA
0-800-05-555
http://www.samsung.com
AZERBAIJAN
088-55-55-555
http://www.samsung.com
KAZAKHSTAN
8-10-800-500-55-500
(GSM:7799)
http://www.samsung.com
UZBEKISTAN
8-10-800-500-55-500
http://www.samsung.com
KYRGYZSTAN
00-800-500-55-500
http://www.samsung.com
TADJIKISTAN
8-10-800-500-55-500
http://www.samsung.com
MONGOLIA
-
http://www.samsung.com
UKRAINE
0-800-502-000
http://www.samsung.com/ua
http://www.samsung.com/ua_ru
ASIA PACIFIC
http://www.samsung.com/hk
http://www.samsung.com/hk_en/
1800 1100 11
INDIA
3030 8282
1800 3000 8282
http://www.samsung.com
1800 266 8282
INDONESIA
0800-112-8888
021-5699-7777
http://www.samsung.com
JAPAN
0120-327-527
http://www.samsung.com
MALAYSIA
1800-88-9999
http://www.samsung.com
1-800-10-SAMSUNG (726-7864)
for PLDT
1-800-3-SAMSUNG (726-7864)
PHILIPPINES
for Digitel
http://www.samsung.com
1-800-8-SAMSUNG (726-7864)
BELARUS
810-800-500-55-500
http://www.samsung.com
for Globe
MOLDOVA
00-800-500-55-500
http://www.samsung.com
02-5805777
SINGAPORE
THAILAND
TAIWAN
VIETNAM
1800-SAMSUNG (726-7864)
1800-29-3232
02-689-3232
0800-329-999
0266-026-066
1 800 588 889
http://www.samsung.com
http://www.samsung.com
http://www.samsung.com
http://www.samsung.com
43
Appendix
Correct Disposal
MIDDLE EAST
IRAN
021-8255
http://www.samsung.com
OMAN
800-SAMSUNG (726-7864)
http://www.samsung.com
KUWAIT
183-2255
http://www.samsung.com
BAHRAIN
8000-4726
http://www.samsung.com
EGYPT
08000-726786
http://www.samsung.com
JORDAN
800-22273
http://www.samsung.com
MOROCCO
080 100 2255
http://www.samsung.com
SAUDI ARABIA
9200-21230
http://www.samsung.com
U.A.E
800-SAMSUNG (726-7864)
http://www.samsung.com
CAMEROON
7095- 0077
http://www.samsung.com
COTE D’LVOIRE
8000 0077
http://www.samsung.com
GHANA
0302-200077
(Applicable in the European Union and other European countries with separate
collection systems)
This marking on the product, accessories or literature indicates that the product
and its electronic accessories (e.g. charger, headset, USB cable) should not be
disposed of with other household waste at the end of their working life. To prevent
possible harm to the environment or human health from uncontrolled waste
disposal, please separate these items from other types of waste and recycle them
responsibly to promote the sustainable reuse of material resources.
Household users should contact either the retailer where they purchased this
product, or their local government office, for details of where and how they can
take these items for environmentally safe recycling.
Business users should contact their supplier and check the terms and conditions
of the purchase contract. This product and its electronic accessories should not be
mixed with other commercial wastes for disposal.
AFRICA
0800-10077
Correct Disposal of This Product
Correct disposal of batteries in this product
http://www.samsung.com
(Applicable in the European Union and other European countries with separate
battery return systems.)
The marking on the battery, manual or packaging indicates that the battery in this
product should not be disposed of with other household waste. Where marked, the
chemical symbols Hg, Cd or Pb indicate that the battery contains mercury, cadmium
or lead above the reference levels in EC Directive 2006/66.
KENYA
0800 724 000
http://www.samsung.com
NIGERIA
0800-726-7864
http://www.samsung.com
SENEGAL
800-00-0077
http://www.samsung.com
SOUTH AFRICA
0860-SAMSUNG (726-7864)
http://www.samsung.com
TANZANIA
0685 88 99 00
http://www.samsung.com
UGANDA
0800 300 300
http://www.samsung.com
The battery incorporated in this product is not user replaceable. For information on
its replacement, please contact your service provider. Do not attempt to remove the
battery or dispose it in a fire. Do not disassemble, crush, or puncture the battery. If
you intend to discard the product, the waste collection site will take the appropriate
measures for the recycling and treatment of the product, including the battery.
44
Appendix
Responsibility for the Pay Service
(Cost to Customers)
When the service is requested, in spite of in warranty, we may charge you for a visit from a
service technician in the following cases.
Not a product defect
Cleaning of the product, Adjustment, Explanation, Re-installation and etc.
-- If a service technician gives instructions on how to use TV or simply adjusts options without
disassembling product.
A Product damage caused by customer’s fault
Product damage caused by customer’s mishandling or wrong repair.
If a product damage is caused by;
-- external impact or drop.
-- use of supplies or separatly sold product unspecified by Samsung.
-- repair from a person besides an engineer of outsourcing service company or partner of
Samsung Electronics Co., Ltd.
-- remodeling or repairing the product by customer.
-- using it with incorrect voltage or non-authorised electrical connections.
-- not following the “cautions” in User Manual.
-- If a defect is caused by external environmental factors (Internet, Antenna, Wired Signal,
etc.).
Others
-- If a product is reinstalled or devices are connected additionally after installing the purchased
product for the first time.
-- If product fails by natural disaster (lightning, fire, earthquake, flood damage, etc).
-- If a product is reinstalled to move to a different spot or to move to a different house.
-- If customer requests instructions on how to use because of another company’s product.
-- If customer requests instructions on how to use the network or another company’s program.
-- If consumable components are all used up (Battery, Toner, Fluorescent lights, Head, Vibrator,
Lamp, Filter, Ribbon, etc.).
If customer requests a service in case the product has no defect, service fee may be
charged. So please read User Manual first.
-- If customer requests software installation and setup for the product.
-- If a service technician removes/cleans dusts or foreign materials inside of the product.
-- If customer requests an installation additionally after purchasing a product through homeshopping or online.
45
Appendix
Optimum Picture Quality and
Afterimage Burn-in Prevention
Optimum Picture Quality
-- To enjoy the optimum picture quality, go to the Control Panel in Windows Mode and adjust
the resolution and refresh rate as shown below. The picture quality of TFT-LCDs may
degrade if the optimum resolution is not selected.
RESOLUTION
VERTICAL FREQUENCY
1920 x 1080
60 Hz
-- Due to the nature of the manufacturing of this product, approximately 1 pixel per million
(1ppm) may be brighter or darker on the LCD panel. This does not affect product
performance.
Prevention of Afterimage Burn-in
What is afterimage burn-in?
Such a voltage difference between electrodes increases with time and makes the liquid
crystals thinner. When this occurs, a previous image can remain on the screen when the
pattern changes. To prevent this, the accumulated voltage difference should be reduced.
Black Matrix
Source
Common
Electrode (ITO)
Color-Filter
Drain
THE NUMBER OF SUB-PIXELS BY LCD PANEL TYPE
6,220,800
-- Unlike CDT monitors, TFT-LCD monitors (due to the nature of the panel) can be set to
only one resolution to obtain the optimum picture quality. Therefore, setting a resolution
other than the specified resolution may degrade the picture quality. To avoid this, it is
recommended that you select the optimum resolution specified for your monitor.
-- Light leakage could be on the edge of *SIP panel caused by functionality of SIP Panel, but it
does not affect performance of the product. (*SIP : Sensor in Pixel)
Gate
TFT
Pixel Electrode (ITO)
Storage
Capaccitor (Cs)
Data Bus-Line
-- It is likely to be seen at low contrast and black screen. To minimize the effect of light
leakage, it is recommended to use a color higher than 20-grey contrast level for background
of the screen.
46
Appendix
-- Powering Off, Screen Saver and Power Saving Mode
Move and change text every 30 minutes as shown below.
Ensure the product is powered off for 16 hours after it is used for 8 hours.
Set the product to power off according to the power supply specifications in the display
properties of the product.
-- Regular Color Change
FLIGHT
: TIME
FLIGHT
: TIME
OZ348
: 20:30
OZ348
: 20:30
[ Step 1 ]
Type 1
[ Step 2 ]
[ Step 3 ]
Type 2
FLIGHT
TIME
FLIGHT
TIME
OZ348
20:30
OZ348
20:30
UA102
21:10
UA102
21:10
Regularly display a moving image along with a logo.
Interval: Display a moving image along with a logo for 60 seconds after using for 4 hours.
The best way to protect the product from ghost image (image burn-in on the screen) is to
turn the power off or enable a screensaver when the product or system is not in use. Also,
Warranty service may be limited depending on instruction guide.
NOTE
Switch between 2 colors every 30 minutes as shown above.
-- Avoid combinations of a text color and background color of contrasting brightness.
Avoid using grey as it may contribute to afterimage burn-in.
Avoid using colors of contrasting brightness (black and white; grey).
FLIGHT : TIME
FLIGHT : TIME
OZ348 : 20:30
OZ348 : 20:30
PIXEL FUNCTION
BAR FUNCTION
ERASER FUNCTION
Black pixels move vertically.
Two black bars move
vertically and horizontally.
A black bar moves
horizontally.
FLIGHT
TIME
OZ348
20:30
UA102
21:10
Horizontal bar
-- Regular Text Color Change
Use bright colors of similar brightness.
Interval: Change text color and background color every 30 minutes
FLIGHT : TIME
OZ348
: 20:30
FLIGHT : TIME
FLIGHT : TIME
: 20:30
: 20:30
OZ348
OZ348
FLIGHT : TIME
OZ348
: 20:30
47
Index
A
M
S
Afterimage 46
Memory card 27
B
O
Screen resolution 38
Size 38
Sound 36
Surface Mode 28
Brightness 34
On Screen Display Menu
34
T
C
R
Components 11
Creating a Windows user
account 29
Rear View 12
Re-installing Windows 7 33
Reset (menu properties) 34
Troubleshooting 36
Touch 37
V
Volume 34
I
Items sold separately 11
Input source 34
48
Download PDF