LG | WD1013NDE | LG WD1013NDW Owner’s Manual

OWNER’S MANUAL
WASHING
MACHINE
Before beginning installation, read these instructions carefully.
This will simplify installation and ensure that the product is installed
correctly and safely. Leave these instructions near the product after
installation for future reference.
WD1013NDW
WD1013NDE
www.lg.com
MFL69306275
Copyright © 2017 LG Electronics Inc. All rights reserved
TABLE OF CONTENTS
This manual is produced for a group of products
and may contain images or content different from
the model you purchased.
This manual is subject to revision by the
manufacturer.
SAFETY INSTRUCTIONS.......................................03
Important Safety Instructions................................................................04
INSTALLATION........................................................08
Parts.....................................................................................................08
Accessories..........................................................................................08
Specifications.......................................................................................09
Installation Place Requirements...........................................................10
Unpacking and Removing Transit Bolts............................................... 11
Using Anti-Slip Sheets (Optional).........................................................12
Wooden Floors (Suspended Floors).....................................................12
Leveling the Appliance.........................................................................13
Connecting Supply Hose......................................................................13
Installing the Drain Hose......................................................................16
OPERATION............................................................17
Using the Washing Machine.................................................................17
Sorting Laundry....................................................................................18
Adding Cleaning Products....................................................................19
Control Panel........................................................................................21
Programme Table.................................................................................22
Option Programme...............................................................................25
SMART FUNCTIONS...............................................29
Using LG SmartThinQ Application........................................................29
Using Smart Diagnosis™.....................................................................31
MAINTENANCE.......................................................32
Cleaning Your Washing Machine..........................................................32
Cleaning the Water Inlet Filter..............................................................32
Cleaning the Drain Pump Filter............................................................33
Cleaning the Dispenser Drawer...........................................................34
Tub Clean.............................................................................................34
Caution on Freezing During Winter......................................................35
TROUBLESHOOTING.............................................37
Diagnosing Problems...........................................................................37
Error Messages....................................................................................41
SAFETY INSTRUCTIONS
The following safety guidelines are intended to prevent unforeseen risks or
damage from unsafe or incorrect operation of the product.
The guidelines are separated into ‘WARNING’ and ‘CAUTION’ as described
below.
This symbol is displayed to indicate matters and operations that can
cause risk. Read the part with this symbol carefully and follow the
instructions in order to avoid risk.
WARNING - This indicates that the failure to follow the instructions
can cause serious injury or death.
CAUTION - This indicates that the failure to follow the instructions
can cause the minor injury or damage the product.
WARNING
To reduce the risk of fire, electric shock, or injury to persons when using
your product, basic safety precautions should be followed, including the
following:
Children in the Household
This appliance is not intended for use by persons (including children) with reduced
physical, sensory or mental capabilities, or lack of experience and knowledge,
unless they have been given supervision or instruction concerning use of the
appliance by a person responsible for their safety. Children should be supervised to
ensure that they do not play with the appliance.
WARNING - To avoid a fire
Do not wash clothes or items that have any contaminants of flammable
solvents or substances. Do not clean the product or expose it to
flammable substances.
03
Important Safety Instructions
WARNING
To reduce the risk of fire, electric shock, or injury to persons when using
your product, basic safety precautions should be followed, including the
following:
Installation
••Never attempt to operate this appliance if it is damaged, malfunctioning, partially
disassembled, or has missing or broken parts, including a damaged cord or plug.
••This appliance should only be transported by two or more people holding the
appliance securely.
••Do not install the appliance in a damp and dusty place. Do not install or store the
appliance in any outdoor area, or any area that is subject to weathering conditions
such as direct sunlight, wind, rain, or temperatures below freezing.
••Tighten the drain hose to avoid separation.
••If the power cord is damaged or the hole of the outlet socket is loose, do not use
the power cord and contact an authorized service centre.
••This appliance must not be installed behind a lockable door, a sliding door or a
door with a hinge on the opposite side to that of the appliance, in such a way that
a full opening of the appliance door is restricted.
••Do not plug multiple outlets socket, an extension power cable or adapter with this
appliance.
••This appliance must be grounded. In the event of malfunction or breakdown,
grounding will reduce the risk of electric shock by providing a path of least
resistance for electric current.
••This appliance is equipped with a power cord having an equipment-grounding
conductor and a grounding power plug. The power plug must be plugged into an
appropriate socket outlet that is installed and grounded in accordance with all local
codes and ordinances.
••Improper connection of the equipment-grounding conductor can result in risk of
electric shock. Check with a qualified electrician or service personnel if you are in
doubt as to whether the appliance is properly grounded.
••Do not modify the power cord provided with the appliance.If it does not fit the
outlet, have a proper outlet installed by a qualified electrician.
04
Operation
••Do not attempt to separate any panels or disassemble the appliance. Do not apply
any sharp objects to the control panel in order to operate the appliance.
••Do not repair or replace any part of the appliance. All repairs and servicing must
be performed by qualified service personnel unless specifically recommended in
this Owner’s Manual. Use only authorized factory parts.
••Keep the area underneath and around your appliances free of combustible
materials such as lint, paper, rags, chemicals, etc.
••Do not put animals, such as pets into the appliance or allow children to play with
the appliance.
••Do not leave this appliance door open. Children may hang on the door or crawl
inside the appliance, causing damage or injury.
••Use new hoses or hose-set supplied with the appliance. Reusing old hoses can
cause a water leak and subsequent property damage.
••Never reach into this appliance while it is operating. Wait until the drum has
completely stopped.
••Do not put in, wash or dry clothing articles that have been cleaned in, washed in,
soaked in, or spotted with combustible or explosive substances (such as wax, oil,
paint, gasoline, degreasers, drycleaning solvents, kerosene, vegetable oil, cooking
oil, etc.). Improper use can cause fire or an explosion.
••In case of flood, disconnect the power plug and contact the LG Electronics
customer information centre.
••Do not lean or push down on the door excessively, when the appliance door is
open.
••Do not touch the door during steam or drying programmes.
••Do not use flammable gas and combustible substances (benzene, gasoline,
thinner, petroleum, alcohol, etc.) near the appliance.
••If the drain hose or supply hose is frozen during winter, use it only after thawing.
••Keep all washing detergents, softener and bleach away from children.
••Do not touch the power plug or the appliance controls with wet hands.
••When pulling out the power plug from an outlet, hold the power plug, not the cable.
••Do not bend the power cable excessively or place a heavy object on it.
••Do not wash rugs, mats, shoes or pet blankets, or any other items other than
clothes or sheets, in this machine.
••This appliance must only be used for domestic household purposes and should
not be used in mobile applications.
••If there is a gas leakage (isobutane, propane, natural gas, etc.), do not touch the
appliance or power plug and ventilate the area immediately.
05
Maintenance
••Securely plug the power plug in the socket outlet after completely removing any
moisture and dust.
••Disconnect the power cord before cleaning the appliance. Turning the unit off
into stand by mode from the front panel will not isolate the mains supply from the
appliance.
••Never unplug the appliance by pulling on the power cable. Always grip the power
plug firmly and pull straight out from the socket outlet.
••Do not spray the water inside or outside the appliance to clean it.
Technical Safety for Using the Dryer
••Do not dry unwashed items in the appliance.
••Items that have been soiled with substances such as cooking oil, vegetable oil,
acetone, alcohol, petroleum, kerosene, spot removers, turpentine, waxes and wax
removers should be washed in hot water with an extra amount of detergent before
being dried in the appliance.
••Fabric softeners, or similar products, should be used as specified by the fabric
softener instructions.
••Remove all objects from pockets such as lighters and matches.
••Never stop this appliance before the end of the drying cycle unless all items are
quickly removed and spread out so that the heat is dissipated.
••This appliance is not to be used if industrial chemicals have been used for
cleaning.
••Items such as foam rubber (latex foam), shower caps, waterproof textiles, rubber
backed articles and clothes or pillows fitted with foam rubber pads should not be
dried in this appliance.
••Oil-affected items can ignite spontaneously, especially when exposed to heat
sources such as in a tumble dryer. The items become warm, causing an oxidation
reaction in the oil. Oxidation creates heat. If the heat cannot escape, the items can
become hot enough to catch fire. Piling, stacking or storing oil-affected items can
prevent heat from escaping and so create a fire hazard.
••If it is unavoidable that fabrics that contain vegetable or cooking oil or have been
contaminated by hair care products be placed in a tumble dryer they should first
be washed in hot water with extra detergent – this will reduce, but not eliminate,
the hazard.
06
Disposal
••Before discarding an old appliance, unplug it. Cut off the cable directly behind the
appliance to prevent misuse.
••Dispose of all packaging materials (such as plastic bags and styrofoam) away from
children. The packaging material can cause suffocatoion.
••Remove the door before disposing of or discarding this appliance to avoid the
danger of children or small animals getting trapped inside.
••Before the washing machine is removed from service or discarded, remove the lid
to prevent children from climbing inside.
07
INSTALLATION
Parts
Transit bolts
Power plug
Drawer
Control panel
Drum
Door
Drain hose
Drain plug
Drain pump filter
Cover cap
(Location may
vary depending on
products)
Adjustable feet
Accessories
08
Cold supply hose (1EA)
(Option: Hot (1EA))
Spanner
Anti–slip sheets (2EA)
(Optional)
Caps for covering transit bolt holes
Elbow bracket
(for securing drain hose)
Tie strap
(Optional)
Specifications
Model
WD1013NDW
WD1013NDE
Wash Capacity
13 kg
Power Supply
220 - 240 V~, 50 Hz
Size
645 mm (W) x 770 mm (D) x 940 mm (H)
Product Weight
77 kg
Max. Watt
1900 - 2100 W
Permissible Water pressure
0.1 - 0.8 MPa (1.0 - 8.0 kgf / cm²)
•• Appearance and specifications may change without notice to improve the quality of the product.
•• The external hot water supply MUST NOT exceed 65°C.
•• No further backflow protection required for connection to the water supply.
•• Permissible cold water temperature : 4 - 25°C
09
Installation Place Requirements
Location
0.5 cm
•• Do not install your appliance in rooms where freezing
temperatures may occur. Frozen hoses may burst
under pressure. The reliability of the electronic control
unit may be impaired at temperatures below freezing
point.
•• Ensure that when the appliance is installed, it is
easily accessible for an engineer in the event of a
breakdown.
10 cm
2 cm
2 cm
Level Floor : Allowable slope under the entire appliance
is 1°.
Power Outlet : Must be within 1.5 meters of either side
of the location of the appliance.
•• Do not overload the outlet with more than one
appliance.
Additional Clearance : For the wall, 10 cm: rear
/2.5 cm: right & left side
•• Do not place or store laundry products on top of the
appliance at any time.
•• These products may damage the finish or controls.
WARNING
•• The plug must be plugged into an appropriate outlet
that is properly installed and grounded in accordance
with all local codes and ordinances.
Positioning
•• Install the appliance on a flat hard floor. Do not install
the appliance on an elevated surface or stand unless
it is supplied by LG electronics for this model.
•• Make sure that air circulation around the appliance is
not impeded by carpets, rugs, etc.
•• Never try to correct any unevenness in the floor with
pieces of wood, cardboard or similar materials under
the appliance.
•• If it is impossible to avoid positioning the appliance
next to a gas cooker or coal burning stove, an
insulation (85x60 cm) covered with aluminum foil on
the side facing the cooker or stove must be inserted
between the two appliances.
10
•• With the appliance installed, adjust all four feet
using the transit bolt spanner provided to ensure the
appliance is stable, and a clearance of approximately
5 mm is left between the top of the appliance and the
underside of any work-top.
•• If the appliance is delivered in winter and temperatures
are below freezing, place the appliance at room
temperature for a few hours before putting it into
operation.
WARNING
•• This equipment is not designed for maritime use or for
use in mobile installations such as caravans, aircraft
etc.
Electrical Connection
•• Do not use an extension cord or double adapter.
•• Always unplug the appliance and turn off the water
supply after use.
•• Connect the appliance to an earthed socket in
accordance with the current wiring regulations.
•• The appliance must be positioned so that the plug is
easily accessible.
•• Repairs to the appliance must only be carried out
by qualified personnel. Repairs carried out by
inexperienced persons may cause injury or serious
malfunctioning. Contact your local service centre.
Unpacking and Removing Transit
Bolts
1
Lift the appliance off the foam base.
•• After removing the carton and shipping material,
lift the appliance off the foam base. Make sure
the tub support comes off with the base and is
not stuck to the bottom of the appliance.
3
Install the hole caps.
•• Locate the hole caps included in the accessory
pack and install them in the shipping bolt holes.
Cap
•• If you must lay the appliance down to remove
the carton base, always protect the side of the
appliance and lay it carefully on its side. Do not
lay the appliance on its front or back.
NOTE
•• Save the bolt assemblies for future use. To prevent
damage to internal components, Do not transport the
washing machine without reinstalling the transit bolts.
Tub Support
(Optional)
2
Carton base
•• Failure to remove transit bolts and retainers may
cause severe vibration and noise, which can lead to
permanent damage to the washing machine. The cord
is secured to the back of the washing machine with
a shipping bolt to help prevent operation with transit
bolts in place.
Remove the bolt assemblies.
•• Starting with the bottom two transit bolts, use the
spanner (included) to fully loosen all transit bolts
by turning them counterclockwise. Remove the
bolt assemblies by wiggling them slightly while
pulling them out.
Retainer
Transit
bolt
11
Using Anti-Slip Sheets (Optional)
If you install the appliance on a slippery surface, it may
move because of excessive vibration. Incorrect leveling
may cause malfunction through noise and vibration. If
this occurs, install the anti-slip sheets under the leveling
feet and adjust the level.
1
Clean the floor to attach the anti-slip sheets.
•• Use a dry rag to remove and clean foreign
objects and moisture. If moisture remains, the
anti-slip sheets may slip.
2
Adjust the level after placing the appliance in the
installation area.
3
Place the adhesive side of the anti-slip sheets on
the floor.
•• It is most effective to install the anti-slip sheets
under the front legs. If it is difficult to place the
pads under the front legs, place them under the
back legs.
This side up
Adhesive side
Wooden Floors (Suspended
Floors)
•• Wooden floors are particularly susceptible to vibration.
•• To reduce vibration we recommend you place rubber
cups at least 15 mm thick under each foot of the
appliance, secured to at least two floor beams with
screws.
Rubber Cup
•• If possible install the appliance in one of the corners of
the room, where the floor is more stable.
•• Fit the rubber cups to reduce vibration.
NOTE
•• Proper placement and leveling of the washing machine
will ensure long, regular, and reliable operation.
•• The washing machine must be 100% horizontal and
stand firmly in position.
•• It must not ‘Seesaw’ across corners under the load.
•• The installation surface must be clean, free from floor
wax and other lubricant coatings.
•• Do not let the feet of the washing machine get wet.
Failure to do so may cause vibration or noise.
•• You can obtain rubber cups (p/no.4620ER4002B) from
the LG Service Centre.
4
Ensure the appliance is level.
•• Push or rock the top edges of the appliance
gently to make sure that the appliance does not
rock. If the appliance rocks, level the appliance
again.
NOTE
•• You can obtain anti-slip sheets from the LG Service
Centre.
12
•• Do not place the washer on an elevated surface, plinth
or stand, unless the stand is manufactured by LG and
is intended for use with this model.
Leveling the Appliance
Connecting Supply Hose
If the floor is uneven, turn the adjustable feet as required
(Do not insert pieces of wood etc. under the feet). Make
sure that all four feet are stable and resting on the floor
and then check that the appliance is perfectly level (Use
a spirit level).
•• Water supply pressure must be between 0.1 MPa and
0.8 MPa (1.0‒8.0 kgf/cm2).
•• Once the appliance is level, tighten the lock nuts up
towards the base of the appliance. All lock nuts must
be tightened.
Raise
Lower
Lock nut
Tighten all 4
lock nuts securely
Diagonal Check
•• When pushing down the edges of the top plate
diagonally, the appliance should not move up and
down at all (Check both directions). If the appliance
rocks when pushing the machine top plate diagonally,
adjust the feet again.
•• Do not strip or crossthread when connecting supply
hose to the valve.
•• If the water supply pressure is more than 0.8 MPa, a
decompression device should be installed.
•• Periodically check the condition of the hose and
replace the hose if necessary.
Checking the Rubber Seal on the Supply
Hose
Two rubber seals are supplied with the water supply
hoses.
They are used for preventing water leaks. Make sure
the connection to taps is sufficiently tight. Do not over
tighten the hoses with any mechanical device.
Hose connector
Rubber seal
NOTE
•• Timber or suspended type flooring may contribute
to excessive vibration and unbalance errors and
malfunctions.
Hose connector
Rubber seal
13
Connecting Hose to Water Tap
3
Push the adapter onto the end of the tap so that
the rubber seal forms a watertight connection.
Tighten the four fixing screws.
4
Push the supply hose vertically upwards so that the
rubber seal within the hose can adhere completely
to the tap and then tighten it by screwing it to the
right.
Connecting Screw-Type Hose to Tap with
Thread
Screw the hose connector onto the water supply tap.
Plate
Connecting Screw-Type Hose to Tap Without
Thread
1
Supply
hose
Loose the four fixing screws.
Upper
connector
Rubber
seal
Connecting One Touch Type Hose to Tap
Without Thread
Fixing screw
2
1
Remove the guide plate if the tap is too large to fit
the adapter.
Unscrew the adapter ring plate and loose the four
fixing screws.
Guide plate
Ring plate
2
Remove the guide plate if the tap is too large to fit
the adapter.
Guide plate
14
3
Push the adapter onto the end of the tap so that
the rubber seal forms a watertight connection.
Tighten the four fixing screws and the adapter ring
plate .
4
Pull the connector latch plate down, push the
supply hose onto the adapter, and release the
connector latch plate. Make sure the adapter locks
into place.
Latch plate
Connecting Hose to Appliance
Attach the hot water line to the hot water supply on the
back of the washer. Attach the cold water line to the cold
water supply on the back of the washer.
NOTE
•• After completing connection, if water leaks from the
hose, repeat the same steps.
Use the most conventional type of tap for the water
supply. In case the tap is square or too big, remove
the guide plate before inserting the tap into the
adaptor.
Using the Horizontal Tap
Horizontal tap
NOTE
•• After connecting the supply hose to the water tap,
turn on the water tap to flush out foreign substances
(dirt, sand, sawdust, and etc.) in the water lines. Let
the water drain into a bucket, and check the water
temperature.
Extension tap
Square tap
15
Installing the Drain Hose
•• The drain hose should not be placed higher than 100
cm above the floor. Water in the appliance may not
drain or may drain slowly.
•• Securing the drain hose correctly will protect the floor
from damage due to water leakage.
•• If the drain hose is too long, do not force it back into
the appliance. This will cause abnormal noise.
about 100 cm
about 145 cm
about 105 cm
•• When installing the drain hose to a sink, secure it
tightly with string or chain to prevent the hose from
lifting itself off the sink when the water flows from it.
•• Securing the drain hose correctly will protect the floor
from damage due to water leakage.
Laundry tub
Hose
retainer
Tie strap
16
OPERATION
Using the Washing Machine
4
Choose the desired washing cycle.
5
Begin cycle.
6
End of cycle.
Before the first wash, select a washing programme,
allow the washing machine to wash without clothing.
This will remove residue and water from the drum that
may have been left during manufacturing.
1
2
Sort laundry and load items.
•• Sort laundry by fabric type, soil level, colour and
load size as needed. Open the door and load
items into the washing machine.
•• Press the Start/Pause button to begin the cycle.
The washing machine will agitate briefly without
water to measure the weight of the load. If the
Start/Pause button is not pressed within 14
minutes, the washing machine will shut off and
all settings will be lost.
Add cleaning products and/or detergent and
softener.
•• Add the proper amount of detergent to the
detergent dispenser drawer. If desired, add
bleach or fabric softener to the appropriate areas
of the dispenser.
3
•• Press the programme button repeatedly or turn
the cycle selector knob until the desired cycle is
selected.
•• When the cycle is finished, a melody will sound.
Immediately remove your clothing from the
washing machine to reduce wrinkling. Check
around the door seal when removing the load for
small items that may be caught in the seal.
Turn on the washing machine.
•• Press the Power button to turn on the washing
machine.
17
Sorting Laundry
1
3
Look for a care label on your clothes.
•• This will tell you about the fabric content of your
garment and how it should be washed.
•• Symbols on the care labels.
Wash temperature
Normal machine wash
Permanent press
Delicate
Caring before loading.
•• Combine large and small items in a load. Load
large items first.
•• Large items should not be more than half the
total wash load. Do not wash single items. This
may cause an unbalanced load. Add one or two
similar items.
•• Check all pockets to make sure that they are
empty. Items such as nails, hair clips, matches,
pens, coins and keys can damage both your
washing machine and your clothes.
Hand wash
Do not wash
2
Sorting laundry.
•• To get the best results, sort clothes into loads
that can be washed with the same wash cycle.
•• Different fabrics need to be washed at varying
temperatures and spin speeds.
•• Always sort dark colours from pale colours and
whites. Wash separately as dye and lint transfer
can occur causing discolouration of white and
pale garments. If possible, do not wash heavily
soiled items with lightly soiled ones.
–– Soil (Heavy, Normal, Light) :
Separate clothes according to amount of soil.
•• Close zippers, hooks and strings to make sure
that these items don’t snag on other clothes.
•• Pre-treat dirt and stains by brushing a small
amount of detergent dissolved water onto stains
to help lift dirt.
•• Check the folds of the flexible gasket (gray) and
remove any small articles.
CAUTION
•• Check inside the drum and remove any items from a
previous wash.
–– Colour (White, Lights, Darks):
Separate white fabrics from coloured fabrics.
–– Lint (Lint producers, Collectors):
Wash lint producers and lint collectors
separately.
•• Remove any clothing or items from the flexible gasket
to prevent clothing and gasket damage.
18
Adding Cleaning Products
Detergent Dosage
•• Detergent should be used according to the instruction
of the detergent manufacturer and selected according
to type, colour, soiling of the fabric and washing
temperature.
•• If too much detergent is used, too many suds can
occur and this will result in poor washing results
or cause heavy load to the motor and cause a
malfunction.
•• If you wish to use liquid detergent, follow the
guidelines provided by the detergent manufacturer.
•• You can pour liquid detergent directly into the
main detergent drawer if you are starting the cycle
immediately.
•• Do not use liquid detergent if you are using Time
Delay, or if you have selected Pre Wash, as the liquid
may harden.
•• If too many suds occur, reduce the detergent amount.
Drum type detergent must only be used in Front
loaders. excessive suds can be caused by using the
wrong type of detergent.
NOTE
•• Do not let the detergent harden. Doing so may lead to
blockages, poor rinse performance or bad odours.
•• Full load : According to manufacturer’s
recommendation.
•• Part load : 3/4 of the normal amount
•• Minimum load : 1/2 of full load
Adding Detergent and Fabric Softener
Adding Detergent
•• Main wash only →
•• Pre wash+Main wash →
NOTE
•• Too much detergent, bleach or softener may cause an
overflow of that liquid and cause damage or staining
to the clothes.
•• Be sure to use the appropriate amount of detergent.
•• Detergent usage may need to be adjusted for water
temperature, water hardness, size and soil level of the
load. For best results, avoid oversudsing.
•• Refer to the label of the clothes, before chooseing the
detergent and water temperature.
•• When using the washing machine, use designated
detergent for each type of clothing only:
–– General powdered detergents for all types of fabric
–– Powdered detergents for delicate fabric
–– Liquid detergents for all types of fabric or
designated detergents only for wool
•• For better washing performance and whitening, use
detergent with the general powdered bleach.
•• Detergent is flushed from the dispenser at the
beginning of the cycle.
19
Adding Fabric Softener
Using tablet
•• Do not exceed the maximum fill line. Overfilling can
cause early dispensing of the fabric softener, which
may stain clothes. Close the dispenser drawer slowly.
1
Open the door and put tablets into the drum.
2
Load the laundry into the drum and close the door.
•• Do not leave the fabric softener in the detergent
drawer for more than 2 days (Fabric softener may
harden).
•• Softener will automatically be added during the last
rinse cycle.
•• Do not open the drawer when water is being supplied.
•• Solvents (benzene, etc.) must not be used.
NOTE
•• Do not pour fabric softener directly on the clothes.
Adding Water Softener
•• A water softener, such as anti-limescale (e.g. Calgon)
can be used to cut down on the use of detergent in
extremely hard water areas. Dispense according to
the amount specified on the packaging. First add
detergent and then the water softener.
•• Use the quantity of detergent required for soft water.
20
Control Panel
Power button
Programme dial
•• Press the Power button to turn the washing
machine on.
•• Programmes are available according to laundry
type.
•• To cancel the Time Delay function, the Power
button should be pressed.
•• Lamp will light up to indicate the selected
programme.
Start/Pause button
Options
•• This Start/Pause button is used to start the
wash cycle or pause the wash cycle.
•• This allows you to select an additional
programme and will light when selected.
•• If a temporary stop of the wash cycle is needed,
press the Start/Pause button.
•• Use these buttons to select the desired
programme options for the selected cycle.
Display
•• The display shows the settings, estimated
time remaining, options, and status messages.
When the product is turned on, the default
settings in the display will illuminate.
•• The display shows estimate time remaining.
While the size of the load is being calculated
automatically, blinking ‘
’ or ‘Detecting’
appears.
21
Programme Table
Washing Programme
Programme
Cotton
Heavy Stain
Baby Care
Hygiene
Sports Wear
Wool
Speed Wash
22
Description
Fabric Type
Provides better performance by
combining various drum motions.
Coloured fast garments (shirts,
nightdresses, pajamas, etc)
and normally soiled cotton load
(underwear).
Wash off several kinds of stain such
as wine, juice, dirt, etc.
Cotton blended fabrics, No delicate
clothes
Removes solid and protein stains,
provides better rinse performance.
Lightly soiled baby wear.
Washes laundry in a hot cycle
Cotton, underwear, pillow covers,
bed sheets, baby wear.
This cycle is suitable for sports wear
such as jogging clothes and sports
wear.
Proper
Temp.
Maximum
Load
Weight
40 °C
(Cold to
60 °C)
Rated
Capacity
60 °C
(30ºC to
60ºC)
3.0 kg
No choice
5.0 kg
95 °C
3.0 kg
Coolmax, Gore-tex, Fleece and
Sympatex.
30 °C
(Cold to
30 °C)
5.0 kg
Enables to wash wool fabrics.
(Please use detergent for
machinewashable woolens).
Machine washable woolens with
pure wool and new wool only.
40 °C
(Cold to
40 °C)
4.0 kg
This cycle provides a fast washing
time for small loads and lightly soiled
clothes.
Coloured laundry which is lightly
soiled for fast wash.
CAUTION : Use less than 20 g of
detergent (for 2.0 kg load) otherwise
detergent may remain on the clothes.
40 °C
(Cold to
40 °C)
5.0 kg
Programme
Description
Silent Wash
Provides less noise and vibration
and saves money by using overnight
electricity.
Coloured fast garments (shirts,
nightdresses, pajamas, etc)
and normally soiled cotton load
(underwear).
Dark Wash
If it's possible for clothes to
decolourate, please use this cycle.
The cycle prevent decolorization.
(Please use detergent for colored
fabrics.)
Dark garments made from cotton or
mixed fabrics.
Duvet
This cycle is for large items such as
bed cover, pillows, sofa covers, etc.
Cotton bedding except special
garments (delicates, wool, silk, etc.)
with filling: duvets, pillows, blankets,
sofa covers with light filling.
Use for laundry that need rinsing only
of to add rinse-added fabric softener
to laundry
Normal fabrics which can be
washable.
Rinse+Spin
Download
Cycle
Fabric Type
Proper
Temp.
Maximum
Load
Weight
40 °C
(Cold to
60°C)
5.0 kg
30 °C
(Cold to
40 °C)
5.0 kg
Cold
(Cold to
40 °C)
1 king
size
No choice
3.0 kg
For downloadable cycles. If you did not download any cycles, the default is Cold Wash.
•• Water Temperature: Select the appropriate water temperature for chosen wash programme. Always follow garment
manufacturer’s care label or instructions when washing.
•• Set program at “Cotton, Intensive Wash, Rinse 3, 40 °C, Extra High Spin” option for a normally soiled cotton load
and test in accordance or in conformity with AS/NZS 2040.1.
NOTE
•• Neutral detergent is recommended.
23
Extra Options
Programme
Time Delay
Turbo Clean™
Custom PGM
Add Item
Crease Care
Cotton
●
●**
●
●
●
Heavy Stain
●
●
●
●
●
Baby Care
●
●
●
●
●
Hygiene
●
●
●
●
●
Sports Wear
●
●
●
●
●
Wool
●
●
●
Speed Wash
●
●
●
Silent Wash
●
●
●
●
Dark Wash
●
●
●
●
●
Duvet
●
●
●
●
Rinse+Spin
●
●
●
●
Download Cycle
●
●
●
●**
●
** : This option is automatically included in the cycle and can be deleted.
24
Option Programme
Add Item
Time Delay
Use this function to add loads or remove the foreign
material.
You can set a time delay so that the washing machine
will start automatically and finish after a specified time
interval.
1
Press the Power button.
2
Select a washing programme.
3
Press the Time Delay button and set time required.
4
Press the Start/Pause button.
NOTE
•• The delay time is the time to the end of the
programme, not the start. The actual running time may
vary due to water temperature, wash load and other
factors. Do not use Liquid detergent for this operation.
1
Press the Add Item button.
2
Close the door after add loads or remove the
foreign material (e.g. coin or pin etc.)
3
Press the Start/Pause button.
•• Results when choosing Add Item during cycles.
-W
hen the tub is spinning : Tub stops and Door Lock
is off.
-W
hen water temperature in the tub is higher than
45°C : Add Item is not available with short warning
sound for safety.
-W
hen lots of water is in the tub : Door Lock is off
after draining by safe water level.
NOTE
•• Open the door when Door Lock is off after checking
the safety.
Turbo Clean™
•• Add Item doesn't work when Tub Cleaning course is
in progress for safety.
Adding the Turbo Clean™ option reduces cycle time and
provides good performance in normal cycle. Using Turbo
Clean™ saves time without sacrificing performance.
•• Put the laundry into the tub completely. Laundry
caught in between door closing part can damage door
packing (rubber part) and might cause failure.
1
Press the Power button.
2
Select a washing programme.
3
Press the Turbo Clean™ button..
4
Press the Start/Pause button.
NOTE
•• Turbo Clean™ function of Some courses is selected
automatically.
25
Custom PGM
Wash
Custom PGM programme allows you to store a
customized wash cycle for future use.
Soak
1
Press the Power button.
Use this mode to wash normal clothes or thick and
heavy clothes which are excessively dirty.
2
Select a washing programme.
Pre Wash
3
Select the option. (Washing method, number of
rinses, spin speed, water temperature etc.)
4
Press and hold the Custom PGM button for 3
seconds.
If the laundry is heavily soiled, the Pre Wash cycle is
recommended.
Intensive
NOTE
If the load is normal and heavily soiled, the Intensive
option is effective.
•• The Custom PGM programme is now stored for future
use.
Medium
•• To reuse the programme, select Custom PGM
programme and press the Start/Pause button.
This option is automatically selected in every course
except for Rinse+Spin, Baby Care.
Light
Crease Care
This cycle is suitable for lightly soiled clothing.
If you want to prevent creasing, select Crease Care
option.
NOTE
•• Selectable options will differ depending on selected
course.
1
Press the Power button.
2
Select a washing programme.
3
Press the Crease Care button.
Rinse
4
Press the Start/Pause button.
By pressing the Rinse button the Rinse times can be
selected.
•• 1 / 2 / 3 / 4 / 5 (times)
26
Spin
Child Lock (
•• Spin speed level can be selected by pressing the Spin
button repeatedly.
- Extra High / High / Medium / Low / Extra Low
Select this function to lock the buttons on the control
assembly to prevent tampering.
•• Spin Only
1
Press the Power button.
2
Press the Spin button to select spin speed.
3
Press the Start/Pause button.
)
Locking the control panel
1
Press and hold the Wash and Rinse button for 3
seconds.
2
A beep will sound, and ‘
display.
’ will appear on the
When the child lock is set, all buttons are locked
except the Power button.
NOTE
Temp.
The Temp. button selects the wash temperature for the
selected cycle. Press this button until the desired setting
is lit. All rinses use the water from the cold water hose
connection.
•• Select the water temperature suitable for the type of
load you are washing. Follow the garment fabric care
labels for best results.
•• Turning off the power will not reset the child lock
function. You must deactivate child lock before you
can access any other functions.
Unlocking the control panel
Press and hold the Wash and Rinse button for 3
seconds.
•• A beep will sound and the remaining time for the
current programme will reappear on the display.
27
Wi-Fi (
Download Cycle
)
Press and hold the Wi-Fi button for 3 seconds. When
Wi-Fi is turned on, the Wi-Fi icon (
) on the control
panel is lit.
Remote Start
Use a smart phone to control your appliance remotely.
You can also monitor your cycle operation so you know
how much time is left in the cycle.
NOTE
•• You must first connect to a gateway and register your
appliance in order to use the Remote Start function.
The Download Cycle features of this appliance allow
you to download new and special cycles that are not
included in the appliance's basic cycles.
Appliances that have been successfully registered
can download a variety of specialty cycles specific to
the appliance. Only one cycle can be stored on the
appliance at a time.
Once Cycle Download is completed in the washer, the
product keeps the downloaded cycle until you change it
to a new downloaded cycle.
NOTE
•• You can download cycles after registering the product
and configuring the Wi-Fi connection.
To use Remote Start:
•• You can download a desired cycle through the 'LG
SmartThinQ' app. For more information on each cycle,
refer to the 'LG SmartThinQ' app.
1
Press the Power button.
•• Depending on the type of washer purchased, different
cycles will be available.
2
Put the laundry in the drum.
•• The downloaded cycles may be different depending
on the updated version of the 'LG SmartThinQ' app.
3
Press and hold Remote Start button for 3 seconds
to enable Remote Start function.
4
Start a cycle from the LG SmartThinQ application
on your smart phone.
NOTE
•• The appliance cannot be used manually if the Remote
Start function is turned on. The Remote Start function
must be turned off from the app or by disabling it
directly from the unit itself before using the machine
manually.
•• When Remote Start is turned on, the door is
automatically locked.
To disable Remote Start:
When the Remote Start is activated, press and hold
Remote Start button for 3 seconds.
28
SMART FUNCTION
Using LG SmartThinQ Application
Things to check before using LG
SmartThinQ
•• For appliances with the
1
or
logo
Check the distance between the appliance and the
wireless router (Wi-Fi network).
•• If the distance between the appliance and the
wireless router is too far, the signal strength
becomes weak. It may take a long time to
register or installation may fail.
2
Turn off the Mobile data or Cellular Data on your
smartphone.
•• For iPhones, turn data off by going to
Settings → Cellular → Cellular Data.
NOTE
•• To verify the Wi-Fi connection, check the Wi-Fi
icon on the control panel is lit.
•• The appliance supports 2.4 GHz Wi-Fi networks
only. To check your network frequency, contact your
Internet service provider or refer to your wireless
router manual.
•• LG SmartThinQ is not responsible for any network
connection problems or any faults, malfunctions, or
errors caused by network connection.
•• If the appliance is having trouble connecting to the WiFi network, it may be too far from the router.Purchase
a Wi-Fi repeater (range extender) to improve the Wi-Fi
signal strength.
•• The Wi-Fi connection may not connect or may be
interrupted because of the home network environment.
•• The network connection may not work properly
depending on the Internet service provider.
•• The surrounding wireless environment can make the
wireless network service run slowly.
•• The appliance cannot be registered due to problems
with the wireless signal transmission. Unplug the
appliance and wait about a minute before trying again.
3
Connect your smartphone to the wireless router.
•• If the firewall on your wireless router is enabled,
disable the firewall or add an exception to it.
•• The wireless network name (SSID) should be a
combination of English letters and numbers. (Do not
use special characters.)
•• Smartphone user interface (UI) may vary depending
on the mobile operating system (OS) and the
manufacturer.
•• If the security protocol of the router is set to WEP, you
may fail to set up the network. Please change it to
other security protocols (WPA2 is recommended) and
register the product again.
29
Installing LG SmartThinQ
Push Alert
Search for the LG SmartThinQ application from the
Google Play Store or Apple App Store on a smart
phone. Follow instructions to download and install the
application.
Turn on the Push Alerts to receive appliance status
notifications. The notifications are triggered even if the
LG SmartThinQ application is off.
NOTE
•• If you change your wireless router, your Internet
service provider or your password after registering the
appliance, please delete it from the LG SmartThinQ
Settings → Edit Product and register again.
•• If you choose the simple login to access the LG
SmartThinQ application, you must go through the
appliance registration process each time you change
your smartphone or reinstall the application.
NOTE
•• The application is subject to change for appliance
improvement purposes without notice to users.
•• Functions may vary by model.
Wi-Fi Function
•• For appliances with the
or
logo
Communicate with the appliance from a smart phone
using the convenient smart features.
Washer Cycle
Set or download any perferred cycle and operate by
remote control.
Tub Clean Coach
Check the appropriate Tub Clean period based on the
washing frequency.
Open Source Software Notice Information
To obtain the source code under GPL, LGPL, MPL, and
other open source licenses, that is contained in this
product, please visit http://opensource.lge.com.
In addition to the source code, all referred license terms,
warranty disclaimers and copyright notices are available
for download.
LG Electronics will also provide open source code to you
on CD-ROM for a charge covering the cost of performing
such distribution (such as the cost of media, shipping,
and handling) upon email request to opensource@lge.
com. This offer is valid for three (3) years from the date
on which you purchased the product.
Energy Monitoring
RF Radiation Exposure Statement
Check the energy consumption of the recently used
cycles and monthly average.
This equipment should be installed and operated with
minimum distance of 20 cm between the radiator and
your body.
Smart Diagnosis
If you use the Smart Diagnosis function, you will be
provided with the useful information such as a correct
way of using the appliance based on the pattern of use.
Settings
Allows you to set various options on the appliance and
in the application.
30
Smart Diagnosis™ Using a Smart Phone
•• For appliances with the
or
4
logo
Use this function if you need an accurate diagnosis by
an LG Electronics customer information centre when the
appliance malfunctions or fails.
Smart Diagnosis™ can not be activated unless the
appliance is connected to power. If the appliance is
unable to turn on, then troubleshooting must be done
without using Smart Diagnosis™.
Keep the phone in place until the tone transmission
has finished. Time remaining for data transfer is
displayed.
•• For best results, do not move the phone while
the tones are being transmitted.
•• If the call centre agent is not able to get an
accurate recording of the data, you may be
asked to try again.
5
Once the countdown is over and the tones have
stopped, resume your conversation with the call
centre agent, who will then be able to assist you
using the information transmitted for analysis.
Using Smart Diagnosis™
NOTE
Smart Diagnosis™ Through the
Customer Information Centre
•• The Smart Diagnosis™ function depends on the local
call quality.
Use this function if you need an accurate diagnosis by
an LG Electronics customer information center when the
appliance malfunctions or fails. Use this function only
to contact the service representative, not during normal
operation.
1
Press the Power button to turn on the washing
machine. Do not press any other buttons or turn
the cycle selector knob.
2
When instructed to do so by the call centre, place
the mouthpiece of your phone close to the Power
button.
•• The communication performance will improve and you
can receive better service if you use the home phone.
•• If the Smart Diagnosis™ data transfer is poor due to
poor call quality, you may not receive the best Smart
Diagnosis™ service.
Max
m
10 m
3
Press and hold the Temp. button for 3 seconds,
while holding the phone mouthpiece to the icon or
Power button.
31
MAINTENANCE
WARNING
•• Unplug the washing machine before cleaning to avoid
the risk of electric shock. Failure to follow this warning
may result in serious injury, fire, electric shock, or
death.
•• Never use harsh chemicals, abrasive cleaners, or
solvents to clean the washing machine. They may
damage the finish.
Cleaning Your Washing Machine
Care After Wash
•• After the cycle is finished, wipe the door and the inside
of the door seal to remove any moisture.
•• Leave the door open if it is safe to do so to dry the
drum interior.
•• Wipe the body of the washing machine with a dry cloth
to remove any moisture.
Cleaning the Interior
•• Use a towel or soft cloth to wipe around the washing
machine door opening and door glass.
•• Always remove items from the washing machine as
soon as the cycle is complete. Leaving damp items
in the washing machine can cause wrinkling, colour
transfer, and odour.
•• Run the Tub Clean programme once a month (or more
often if needed) to remove detergent buildup and
other residue.
Cleaning the Water Inlet Filter
•• Turn off the supply taps to the machine if the washing
machine is to be left for any length of time (e.g.
holiday), especially if there is no floor drain (gully) in
the immediate vicinity.
•• ‘ ’ icon will be displayed on the control panel when
water is not entering the detergent drawer.
•• If water is very hard or contains traces of lime deposit,
the water inlet filter may become clogged. It is
therefore a good idea to clean it occasionally.
1
Turn off the water tap and unscrew the water
supply hose.
2
Remove the filter with pincers or long nose pliers.
Clean the filter using a hard bristle brush.
Cleaning the Exterior
Proper care of your washing machine can extend its life.
Door:
•• Wash with a damp cloth on the outside and inside and
then dry with a soft cloth.
Exterior:
•• Immediately wipe off any spills.
•• Wipe with a damp cloth.
•• Do not press the surface or the display with sharp
objects.
32
Cleaning the Drain Pump Filter
4
After cleaning, refit the pump filter cap by turning it
to the right and insert the drain plug back onto the
drain tube.
5
Close the cover cap.
•• The drain filter collects threads and small objects left
in the laundry. Check regularly that the filter is clean to
ensure smooth running of your washing machine.
•• Allow the water to cool down before cleaning the drain
pump, carrying out emergency emptying, or opening
the door in an emergency.
1
2
Open the cover cap and pull out the hose.
Unplug the drain plug and allow all the excess
water to drain into a vessel before opening the filter
by turning it to the left.
2
Container to
collect residual
water.
CAUTION
•• First drain using the drain tube and then open the
pump filter cap to remove any threads or objects.
•• Be careful when draining, as the water may be hot.
1
3
Remove any extraneous matter, foreign debris and
lint from the pump filter trap.
33
Cleaning the Dispenser Drawer
Tub Clean
Detergent and fabric softener may build up in the
dispenser drawer. Remove the drawer and inserts and
check for buildup once or twice a month.
Tub Clean is a special cycle to clean the inside of the
washing machine.
1
Remove the detergent dispenser drawer by pulling
it straight out until it stops.
•• Press down hard on the disengage button and
remove the drawer.
A higher water level is used in this cycle at higher spin
speed. Perform this cycle regularly.
1
Remove any clothing or items from the washing
machine and close the door.
2
Open the dispenser drawer and add Anti limescale
(e.g. Calgon) to the main wash compartment.
•• Cleaning tablets can be placed directly into the
drum.
2
3
Remove the inserts from the drawer.
•• Rinse the inserts and the drawer with warm
water to remove buildup from laundry products.
Use only water to clean the dispenser drawer.
Dry the inserts and drawer with a soft cloth or
towel.
To clean the drawer opening, use a cloth or small,
non-metal brush to clean the recess.
•• Remove all residue from the upper and lower
parts of the recess.
4
Wipe any moisture off the recess with a soft cloth
or towel.
5
Return the inserts to the proper compartments and
replace the drawer.
3
Close the dispenser drawer slowly.
4
Power On and then press and hold the Spin and
Temp. button for 3 seconds.
Then ‘
’ will be displayed on the display.
5
Press the Start/Pause button to start.
6
After the cycle is complete, leave the door open to
allow the washing machine and the flexible door
gasket and door glass to dry.
CAUTION
•• If there is a child present, be careful not to leave the
door open unless it is supervised by an adult
NOTE
•• Do not add any detergent to the detergent
compartments. Excessive suds may generate and
leak from the washing machine.
34
Caution on Freezing During
Winter
•• After closing the tap, disconnect the cold supply hose
from the tap, and remove water while keeping the
hose facing downwards.
•• When frozen, the product does not operate normally.
Install the product where it will not freeze during
winter.
•• Do not install the washer in any outdoor or sheltered
outdoor location as this will contribute water freezing
within the unit.
Supply
hose
How to Keep the Product from Freezing
•• After washing, remove any water remaining inside the
pump by opening the drain tube plug that's used for
removal of residual water. When the water is removed
completely, refit the drain tube and filter cap and then
close the filter cover cap.
Check for Freezing
•• If water does not drain when opening the drain tube
plug, check the drain pump body for ice by removing
the drain filter cap.
Drain tube
plug
Drain tube
plug
Cover cap
•• Lower the Drain tube so that any residual water
remaining in the tub can be drained into a low profile
vessel.
Drain hose
CAUTION
•• When the drain hose is installed in a curved shape,
the water within the curve of the hose may freeze.
Cover cap
•• Turn the power on, choose a washing programme,
and press the Start/Pause button.
Detergent drawer
Drain hose
is shown in the display window while the product
•• If
is in operation, check water supply taps, and all hoses
for ice build up (Some models do not have an
alarm function that indicates freezing).
NOTE
•• Check that water is coming into the detergent drawer
while rinsing, and water is draining through the drain
hose while spinning.
35
How to Handle Freezing
•• Make sure to empty the drum, pour warm water of
50–60 °C up to the rubber part inside the drum, close
the door, and wait for 1–2 hours.
50‒60 °C
•• When water is removed completely from the drum,
close the drain tube plug used for removal of residual
water, choose a washing programme, and press the
Start/Pause button.
Drain hose
Detergent drawer
NOTE
CAUTION
•• When the drain hose is installed in a curved shape,
the inner hose may freeze.
•• Open the cover cap and drain tube plug used for
removal of residual water to extract water completely.
•• Check that water is coming into the detergent drawer
while rinsing, and water is draining through the drain
hose while spinning.
•• When water supply problems occur, take the following
measures.
–– Turn off the tap, and thaw out the tap and both
connection areas of supply hose of the product
using a hot water cloth.
–– Take out supply hose and immerse in warm water
below 50–60 °C.
Drain tube
plug
Cover cap
NOTE
•• If water does not drain, this means the ice is not
melted completely, or lint may be trapped inside.
36
Supply
hose
50‒60 °C
TROUBLESHOOTING
The appliance is equipped with an automatic error-monitoring system to detect and diagnose problems at an early
stage. If the appliance does not function properly or does not function at all, check the following before you call for
service:
Diagnosing Problems
Symptoms
Rattling and clanking
noise
Reason
Foreign objects such as coins or
safety pins may be in drum or pump.
Solution
•• Check all pockets to make sure that
they are empty. Items such as clips,
matches, pens, coins, and keys can
damage both your washer and your
clothes.
•• Close zippers, hooks, and drawstrings
to prevent these items from snagging
or tangling on other clothes.
Thumping sound
Heavy wash loads may produce a
thumping sound. This is usually
normal.
•• If sound continues, washing machine
is probably out of balance. Stop and
redistribute wash load.
Have all the transit bolts and tub
support been removed?
•• If not removed during installation,
refer to Installation guide for removing
transit bolts.
Are all the feet resting firmly on the
ground?
•• Make sure the washing machine is
level and tighten the lock nuts up
towards the base of the appliance.
Supply hoses or drain hose are
loose at tap or washing machine.
•• Check and tighten hose connections.
House drain pipes are clogged.
•• Unclog drain pipe. Contact plumber if
necessary.
Vibrating noise
Water leaks
•• Too much detergent or unsuitable
detergent may cause excessive
foaming which may result in water
leaks.
Oversudsing
Water does not enter
washing machine or it
enters slowly
Water supply is not adequate in that
location.
•• Check another tap in the house.
Water supply tap is not completely
open.
•• Fully open tap.
Water supply hose(s) are kinked.
•• Straighten hose.
The filter of the supply hose(s)
clogged.
•• Check the filter of the supply hose.
37
Symptoms
Water in the washing
machine does not drain
or drains slowly
Washing machine does
not start
Washing machine will
not spin
Reason
Solution
Drain hose is kinked or clogged.
•• Clean and straighten the drain hose.
The drain filter is clogged.
•• Clean the drain filter.
Electrical power cord may not be
plugged in or connection may be
loose.
•• Make sure plug fits tightly in wall outlet.
House fuse blown, circuit breaker
tripped,or a power outage has
occurred.
•• Reset circuit breaker or replace fuse.
Do not increase fuse capacity. If
problem is a circuit overload, have it
corrected by a qualified electrician.
Water supply tap is not turned on.
•• Turn on water supply tap.
Check that the door is firmly shut.
•• Close the door and press the Start/
Pause button. After pressing the
Start/Pause button, it may take a few
moments before the washing machine
begins to spin. The door must be
locked before spin can be achieved.
Add 1 or 2 similar items to help
balance the load. Rearrange load to
allow proper spinning.
Door does not open
•• Once washing machine has started,
the door cannot be opened for safety
reasons. Check if the ‘Door Lock’ icon
is illuminated. You can safely open the
door after the ‘Door Lock’ icon turns
off.
Wash cycle time
delayed
•• The washing time may vary by the
amount of laundry, water pressure,
water temperature and other usage
conditions. If an imbalance is detected
or if the suds removing programme is
on, the wash time will increase.
Fabric softener
overflow
Softeners dispensed
too early
38
Too much softener may cause an
overflow.
Too much softener may cause an
premature dispensing.
•• Follow softener guidelines to ensure
appropriate amount is used. Do not
exceed the maximum fill line.
•• Follow the guidelines provided by the
detergent manufacturer.
•• Close the dispenser drawer slowly. Do
not open the drawer during the wash
cycle.
Symptoms
Dry problem
Reason
Check water supply.
Solution
•• Do not overload. Check that the
washing machine is draining properly
to extract adequate water from the
load. Clothes load is too small to
tumble properly. Add a few towels.
•• Turn off water supply tap.
Odor
This odor is caused by the rubber
attached to the washing machine.
•• It is the normal odor of new rubber and
will disappear after the machine has
been run a few times.
If the rubber door gasket and door
seal area are not cleaned regularly,
odors can occur from mold or
foreign substances.
•• Be sure to clean the gasket and
door seal regularly and check under
the door seal for small items when
unloading the washer.
Odors can occur if foreign
substances are left in the drainage
pump filter.
•• Be sure to clean the drainage pump
filter regularly.
Odors can occur if the drainage
hose is not properly installed,
causing siphoning (water flowing
back inside the washing machine).
•• When installing the drainage hose, be
sure that it doesn’t become kinked or
blocked.
Using the dry function, odors can
occur from lint and other laundry
matter sticking to the heater.
•• This is not a malfunction.
(Dryer model only)
A particular odor can occur from
drying wet clothes with hot air.
(Dryer model only)
•• The odor will disappear after a short
while.
39
Symptoms
Reason
The password for the Wi-Fi that you
are trying to connect to is incorrect.
•• Find the Wi-Fi network connectedto
your smartphone and remove it,then
register your appliance on LG
SmartThinQ.
Mobile data for your smartphone is
turned on.
•• Turn off the Mobile data of your
smartphone and register the
applianceusing the Wi-Fi network.
The wireless network name (SSID)
is set incorrectly.
•• The wireless network name
(SSID)should be a combination of
Englishletters and numbers. (Do not
usespecial characters.)
The router frequency is not 2.4 GHz.
•• Only a 2.4 GHz router frequency
issupported. Set the wireless
router to2.4 GHz and connect the
applianceto the wireless router. To
check therouter frequency, check with
yourInternet service provider or the
routermanufacturer.
The distance between the appliance
and the router is too far.
•• If the distance between the applianceand
the router is too far, the signalmay be
weak and the connection maynot be
configured correctly. Move thelocation
of the router so that it is closerto the
appliance.
Your home appliance
and smartphone is not
connected to the Wi-Fi
network.
40
Solution
Error Messages
Symptoms
Reason
Solution
Water supply pressure is not
adequate in area.
•• Check another tap in the house.
Water supply taps are not
completely open.
•• Fully open tap.
Water supply hose(s) are kinked.
•• Straighten hose(s).
The filter of the supply hose(s)
are clogged.
•• Check the filter of the supply hose.
If water leakage occurred in the
supply hose (aqua stop hose),
indicator
will become red.
•• May vary depending on the model.
Drain hose may not be installed
as per installation instructions.
•• Ensure that the drain hose is installed as
per the installation instructions.
The drain filter is clogged.
•• Clean the drain filter.
Load is too small.
•• Add 1 or 2 similar items to help balance
the load.
Feet are not adjusted correctly.
•• Adjust the front feet(or foot) so that there
is no rocking from corner to corner.
The appliance has an imbalance
detection and correction system.
If individual heavy articles are
loaded (e.g. bath mat, bath
robe, etc.) this system may stop
spinning or even interrupt the
spin cycle altogether.
•• Rearrange load to allow proper spinning.
If the laundry is still too wet at
the end of the cycle, add smaller
articles of laundry to balance the
load and repeat the spin cycle.
•• Rearrange load to allow proper spinning.
41
Symptoms
Reason
Door is not closed properly.
Solution
•• Close the door completely.
If ‘ ,
,
,
’ is not released,
call for service.
Door sensor has malfunctioned.
Thermistor control error.
Water overfills due to a
malfunction or excessively high
water pressures.
•• Unplug the power plug and call for
service.
•• Close the water tap.
•• Unplug the power plug.
•• Call for service.
•• Close the water tap.
Malfunction of water level sensor.
•• Unplug the power plug.
•• Call for service.
42
Over load in motor.
•• Allow the washing machine to stand for
30 minutes to allow the motor to cool,
then restart the cycle.
Water leaks.
•• Call for service.
The washer experienced a power
failure.
•• Restart the cycle.
Does not dry (only on combo
dryer models)
•• Call for service.
Is Inlet/outlet hose or drainage
pump frozen?
•• Supply warm water into the tub and
unfreeze outlet hose and drainage pump.
Wet a towel in warm water and apply to
inlet hose.
Memo
Memo
Memo
Memo
Memo
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