LG | WD1216HTE | LG WD1216HTE Owner’s Manual

OWNER’S MANUAL
WASHING
MACHINE
Before beginning installation, read these instructions carefully.
This will simplify installation and ensure that the product is installed
correctly and safely. Leave these instructions near the product after
installation for future reference.
WD1216HTE
MFL69283958
www.lg.com
TABLE OF CONTENTS
This manual is produced for a group of products
and may contain images or content different from
the model you purchased.
This manual is subject to revision by the
manufacturer.
SAFETY INSTRUCTIONS.......................................03
Important Safety Instructions................................................................04
INSTALLATION........................................................08
Parts.....................................................................................................08
Accessories..........................................................................................08
Specifications.......................................................................................09
Installation Place Requirements...........................................................10
Unpacking and Removing Transit Bolts............................................... 11
Using Anti-Slip Sheets (Optional).........................................................12
Wooden Floors (Suspended Floors).....................................................12
Leveling the Appliance.........................................................................13
Connecting Supply Hose......................................................................13
Installing the Drain Hose......................................................................16
OPERATION............................................................17
Using the Washing Machine.................................................................17
Sorting Laundry....................................................................................18
Adding Cleaning Products....................................................................19
Control Panel........................................................................................21
Programme Table.................................................................................22
Option Programme...............................................................................26
Dry........................................................................................................30
SMART FUNCTIONS...............................................31
Application Installation..........................................................................31
Using the Wi-Fi Function......................................................................31
Open Source Software Notice Information...........................................32
Using the Smart Diagnosis™ Function................................................32
MAINTENANCE.......................................................34
Cleaning Your Washing Machine..........................................................34
Cleaning the Water Inlet Filter..............................................................34
Cleaning the Drain Pump Filter............................................................35
Cleaning the Dispenser........................................................................36
Tub Clean.............................................................................................36
Caution on Freezing During Winter......................................................37
TROUBLESHOOTING.............................................39
Diagnosing Problems...........................................................................39
Error Messages....................................................................................41
SAFETY INSTRUCTIONS
The following safety guidelines are intended to prevent unforeseen risks or
damage from unsafe or incorrect operation of the product.
The guidelines are separated into ‘WARNING’ and ‘CAUTION’ as described
below.
This symbol is displayed to indicate matters and operations that can
cause risk. Read the part with this symbol carefully and follow the
instructions in order to avoid risk.
WARNING - This indicates that the failure to follow the instructions
can cause serious injury or death.
CAUTION - This indicates that the failure to follow the instructions
can cause the minor injury or damage the product.
WARNING
To reduce the risk of fire, electric shock, or injury to persons when using
your product, basic safety precautions should be followed, including the
following:
Children in the Household
This appliance is not intended for use by persons (including children) with reduced
physical, sensory or mental capabilities, or lack of experience and knowledge,
unless they have been given supervision or instruction concerning use of the
appliance by a person responsible for their safety. Children should be supervised to
ensure that they do not play with the appliance.
WARNING - To avoid a fire
Do not wash clothes or items that have any contaminants of flammable
solvents or substances. Do not clean the product or expose it to
flammable substances.
03
Important Safety Instructions
WARNING
To reduce the risk of fire, electric shock, or injury to persons when using
your product, basic safety precautions should be followed, including the
following:
Installation
••Never attempt to operate this appliance if it is damaged, malfunctioning, partially
disassembled, or has missing or broken parts, including a damaged cord or plug.
••This appliance should only be transported by two or more people holding the
appliance securely.
••Do not install the appliance in a damp and dusty place. Do not install or store the
appliance in any outdoor area, or any area that is subject to weathering conditions
such as direct sunlight, wind, rain, or temperatures below freezing.
••Tighten the drain hose to avoid separation.
••If the power cord is damaged or the hole of the outlet socket is loose, do not use
the power cord and contact an authorized service centre.
••This appliance must not be installed behind a lockable door, a sliding door or a
door with a hinge on the opposite side to that of the appliance, in such a way that
a full opening of the appliance door is restricted.
••Do not plug multiple outlets socket, an extension power cable or adapter with this
appliance.
••This appliance must be grounded. In the event of malfunction or breakdown,
grounding will reduce the risk of electric shock by providing a path of least
resistance for electric current.
••This appliance is equipped with a power cord having an equipment-grounding
conductor and a grounding power plug. The power plug must be plugged into an
appropriate socket outlet that is installed and grounded in accordance with all local
codes and ordinances.
••Improper connection of the equipment-grounding conductor can result in risk of
electric shock. Check with a qualified electrician or service personnel if you are in
doubt as to whether the appliance is properly grounded.
••Do not modify the power cord provided with the appliance.If it does not fit the
outlet, have a proper outlet installed by a qualified electrician.
04
Operation
••Do not attempt to separate any panels or disassemble the appliance. Do not apply
any sharp objects to the control panel in order to operate the appliance.
••Do not repair or replace any part of the appliance. All repairs and servicing must
be performed by qualified service personnel unless specifically recommended in
this Owner’s Manual. Use only authorized factory parts.
••Keep the area underneath and around your appliances free of combustible
materials such as lint, paper, rags, chemicals, etc.
••Do not put animals, such as pets into the appliance or allow children to play with
the appliance.
••Do not leave this appliance door open. Children may hang on the door or crawl
inside the appliance, causing damage or injury.
••Use new hoses or hose-set supplied with the appliance. Reusing old hoses can
cause a water leak and subsequent property damage.
••Never reach into this appliance while it is operating. Wait until the drum has
completely stopped.
••Do not put in, wash or dry clothing articles that have been cleaned in, washed in,
soaked in, or spotted with combustible or explosive substances (such as wax, oil,
paint, gasoline, degreasers, drycleaning solvents, kerosene, vegetable oil, cooking
oil, etc.). Improper use can cause fire or an explosion.
••In case of flood, disconnect the power plug and contact the LG Electronics
customer information centre.
••Do not lean or push down on the door excessively, when the appliance door is
open.
••Do not touch the door during steam or drying programmes.
••Do not use flammable gas and combustible substances (benzene, gasoline,
thinner, petroleum, alcohol, etc.) near the appliance.
••If the drain hose or supply hose is frozen during winter, use it only after thawing.
••Keep all washing detergents, softener and bleach away from children.
••Do not touch the power plug or the appliance controls with wet hands.
••When pulling out the power plug from an outlet, hold the power plug, not the cable.
••Do not bend the power cable excessively or place a heavy object on it.
••Do not wash rugs, mats, shoes or pet blankets, or any other items other than
clothes or sheets, in this machine.
••This appliance must only be used for domestic household purposes and should
not be used in mobile applications.
••If there is a gas leakage (isobutane, propane, natural gas, etc.), do not touch the
appliance or power plug and ventilate the area immediately.
05
Maintenance
••Securely plug the power plug in the socket outlet after completely removing any
moisture and dust.
••Disconnect the power cord before cleaning the appliance. Turning the unit off
into stand by mode from the front panel will not isolate the mains supply from the
appliance.
••Never unplug the appliance by pulling on the power cable. Always grip the power
plug firmly and pull straight out from the socket outlet.
••Do not spray the water inside or outside the appliance to clean it.
Technical Safety for Using the Dryer
••Do not dry unwashed items in the appliance.
••Items that have been soiled with substances such as cooking oil, vegetable oil,
acetone, alcohol, petroleum, kerosene, spot removers, turpentine, waxes and wax
removers should be washed in hot water with an extra amount of detergent before
being dried in the appliance.
••Fabric softeners, or similar products, should be used as specified by the fabric
softener instructions.
••Remove all objects from pockets such as lighters and matches.
••Never stop this appliance before the end of the drying cycle unless all items are
quickly removed and spread out so that the heat is dissipated.
••This appliance is not to be used if industrial chemicals have been used for
cleaning.
••Items such as foam rubber (latex foam), shower caps, waterproof textiles, rubber
backed articles and clothes or pillows fitted with foam rubber pads should not be
dried in this appliance.
••Oil-affected items can ignite spontaneously, especially when exposed to heat
sources such as in a tumble dryer. The items become warm, causing an oxidation
reaction in the oil. Oxidation create heat. If the heat cannot escape, the items can
become hot enough to catch fire. Piling, stacking or storing oilaffected items can
prevent heat from escaping and so create a fire hazard.
••If it is unavoidable that fabrics that contain vegetable or cooking oil or have been
contaminated by hair care products be placed in a tumble dryer they should first
be washed in hot water with extra detergent – this will reduce, but not eliminate,
the hazard.
06
Disposal
••Before discarding an old appliance, unplug it. Cut off the cable directly behind the
appliance to prevent misuse.
••Dispose of all packaging materials (such as plastic bags and styrofoam) away from
children. The packaging material can cause suffocatoion.
••Remove the door before disposing of or discarding this appliance to avoid the
danger of children or small animals getting trapped inside.
••Before the washing machine is removed from service or discarded, remove the lid
to prevent children from climbing inside.
07
INSTALLATION
Parts
Transit bolts
Power plug
Detergent
dispenser
Control panel
Drum
Door
Drain hose
Drain plug
Drain pump filter
Cover cap
(Location may
vary depending on
products)
Adjustable feet
Accessories
Cold supply hose (1EA)
(Option: Hot (1EA))
Spanner
Caps for covering transit bolt
holes
Elbow bracket (for securing
drain hose)
Tie strap
Grounding conductor
(Optional)
(applicable for some
countries only)
08
Anti–slip sheets (2EA)
(Optional)
Specifications
Model
WD1216HTE
Wash Capacity
16 kg (Wash) / 9 kg (Dry)
Power Supply
220 - 240 V~, 50 Hz
Size
700 mm (W) x 835 mm (D) x 990 mm (H)
Product Weight
105 kg
Permissible Water pressure
0.1 - 0.8 MPa (1.0 - 8.0 kgf / cm²)
•• Appearance and specifications may change without notice to improve the quality of the product.
•• The external hot water supply MUST NOT exceed 65°C.
•• No further backflow protection required for connection to the water supply.
•• Permissible cold water temperature : 4 - 25°C
09
Installation Place Requirements
Location
59.4 cm
•• Do not install your appliance in rooms where freezing
temperatures may occur. Frozen hoses may burst
under pressure. The reliability of the electronic control
unit may be impaired at temperatures below freezing
point.
•• Ensure that when the appliance is installed, it is
easily accessible for an engineer in the event of a
breakdown.
80.2 cm
10 cm 2.5 cm
2.5 cm
139.6 cm
Level Floor : Allowable slope under the entire appliance
is 1°.
Power Outlet : Must be within 1.5 meters of either side
of the location of the appliance.
•• Do not overload the outlet with more than one
appliance.
Additional Clearance : For the wall, 10 cm: rear
/2.5 cm: right & left side
•• Do not place or store laundry products on top of the
appliance at any time.
•• These products may damage the finish or controls.
WARNING
•• The plug must be plugged into an appropriate outlet
that is properly installed and grounded in accordance
with all local codes and ordinances.
•• With the appliance installed, adjust all four feet
using the transit bolt spanner provided to ensure the
appliance is stable, and a clearance of approximately
20 mm is left between the top of the appliance and the
underside of any work-top.
•• If the appliance is delivered in winter and temperatures
are below freezing, place the appliance at room
temperature for a few hours before putting it into
operation.
WARNING
•• This equipment is not designed for maritime use or for
use in mobile installations such as caravans, aircraft
etc.
Electrical Connection
•• Do not use an extension cord or double adapter.
•• Always unplug the appliance and turn off the water
supply after use.
•• Connect the appliance to an earthed socket in
accordance with the current wiring regulations.
Positioning
•• The appliance must be positioned so that the plug is
easily accessible.
•• Install the appliance on a flat hard floor. Do not install
the appliance on an elevated surface or stand unless
it is supplied by LG electronics for this model.
•• Repairs to the appliance must only be carried out
by qualified personnel. Repairs carried out by
inexperienced persons may cause injury or serious
malfunctioning. Contact your local service centre.
•• Make sure that air circulation around the appliance is
not impeded by carpets, rugs, etc.
•• Never try to correct any unevenness in the floor with
pieces of wood, cardboard or similar materials under
the appliance.
•• If it is impossible to avoid positioning the appliance
next to a gas cooker or coal burning stove, an
insulation (85x60 cm) covered with aluminum foil on
the side facing the cooker or stove must be inserted
between the two appliances.
10
Unpacking and Removing Transit
Bolts
1
Lift the appliance off the foam base.
•• After removing the carton and shipping material,
lift the appliance off the foam base. Make sure
the tub support comes off with the base and is
not stuck to the bottom of the appliance.
3
Install the hole caps.
•• Locate the hole caps included in the accessory
pack and install them in the shipping bolt holes.
Cap
•• If you must lay the appliance down to remove
the carton base, always protect the side of the
appliance and lay it carefully on its side. Do not
lay the appliance on its front or back.
NOTE
•• Save the bolt assemblies for future use. To prevent
damage to internal components, Do not transport the
washing machine without reinstalling the transit bolts.
Tub Support
(Optional)
2
Carton base
•• Failure to remove transit bolts and retainers may
cause severe vibration and noise, which can lead to
permanent damage to the washing machine. The cord
is secured to the back of the washing machine with
a shipping bolt to help prevent operation with transit
bolts in place.
Remove the bolt assemblies.
•• Starting with the bottom two transit bolts, use the
spanner (included) to fully loosen all transit bolts
by turning them counterclockwise. Remove the
bolt assemblies by wiggling them slightly while
pulling them out.
Retainer
Transit
bolt
11
Using Anti-Slip Sheets (Optional)
If you install the appliance on a slippery surface, it may
move because of excessive vibration. Incorrect leveling
may cause malfunction through noise and vibration. If
this occurs, install the anti-slip sheets under the leveling
feet and adjust the level.
1
2
3
Clean the floor to attach the anti-slip sheets.
•• Use a dry rag to remove and clean foreign
objects and moisture. If moisture remains, the
anti-slip sheets may slip.
Adjust the level after placing the appliance in the
installation area.
Place the adhesive side of the anti-slip sheets on
the floor.
•• It is most effective to install the anti-slip sheets
under the front legs. If it is difficult to place the
pads under the front legs, place them under the
back legs.
This side up
Adhesive side
Wooden Floors (Suspended
Floors)
•• Wooden floors are particularly susceptible to vibration.
•• To reduce vibration we recommend you place rubber
cups at least 15 mm thick under each foot of the
appliance, secured to at least two floor beams with
screws.
Rubber Cup
•• If possible install the appliance in one of the corners of
the room, where the floor is more stable.
•• Fit the rubber cups to reduce vibration.
NOTE
•• Proper placement and leveling of the washing machine
will ensure long, regular, and reliable operation.
•• The washing machine must be 100% horizontal and
stand firmly in position.
•• It must not ‘Seesaw’ across corners under the load.
•• The installation surface must be clean, free from floor
wax and other lubricant coatings.
•• Do not let the feet of the washing machine get wet.
Failure to do so may cause vibration or noise.
•• You can obtain rubber cups (p/no.4620ER4002B) from
the LG Service Centre.
4
Ensure the appliance is level.
•• Push or rock the top edges of the appliance
gently to make sure that the appliance does not
rock. If the appliance rocks, level the appliance
again.
NOTE
•• You can obtain anti-slip sheets from the LG Service
Centre.
12
•• Do not place the washer on an elevated surface, plinth
or stand, unless the stand is manufactured by LG and
is intended for use with this model.
Leveling the Appliance
Connecting Supply Hose
If the floor is uneven, turn the adjustable feet as required
(Do not insert pieces of wood etc. under the feet). Make
sure that all four feet are stable and resting on the floor
and then check that the appliance is perfectly level (Use
a spirit level).
•• Water supply pressure must be between 0.1 MPa and
0.8 MPa (1.0‒8.0 kgf/cm2).
•• Once the appliance is level, tighten the lock nuts up
towards the base of the appliance. All lock nuts must
be tightened.
Raise
Lower
Lock nut
Tighten all 4
lock nuts securely
Diagonal Check
•• When pushing down the edges of the top plate
diagonally, the appliance should not move up and
down at all (Check both directions). If the appliance
rocks when pushing the machine top plate diagonally,
adjust the feet again.
•• Do not strip or crossthread when connecting supply
hose to the valve.
•• If the water supply pressure is more than 0.8 MPa, a
decompression device should be installed.
•• Periodically check the condition of the hose and
replace the hose if necessary.
Checking the Rubber Seal on the Supply
Hose
Two rubber seals are supplied with the water supply
hoses.
They are used for preventing water leaks. Make sure
the connection to taps is sufficiently tight. Do not over
tighten the hoses with any mechanical device.
Hose connector
Rubber seal
NOTE
•• Timber or suspended type flooring may contribute
to excessive vibration and unbalance errors and
malfunctions.
Hose connector
Rubber seal
13
Connecting Hose to Water Tap
3
Push the adapter onto the end of the tap so that
the rubber seal forms a watertight connection.
Tighten the four fixing screws.
4
Push the supply hose vertically upwards so that the
rubber seal within the hose can adhere completely
to the tap and then tighten it by screwing it to the
right.
Connecting Screw-Type Hose to Tap with
Thread
Screw the hose connector onto the water supply tap.
Plate
Connecting Screw-Type Hose to Tap Without
Thread
1
Supply
hose
Loose the four fixing screws.
Upper
connector
Rubber
seal
Connecting One Touch Type Hose to Tap
Without Thread
Fixing screw
2
1
Remove the guide plate if the tap is too large to fit
the adapter.
Unscrew the adapter ring plate and loose the four
fixing screws.
Guide plate
Ring plate
2
Remove the guide plate if the tap is too large to fit
the adapter.
Guide plate
14
3
Push the adapter onto the end of the tap so that
the rubber seal forms a watertight connection.
Tighten the four fixing screws and the adapter ring
plate .
4
Pull the connector latch plate down, push the
supply hose onto the adapter, and release the
connector latch plate. Make sure the adapter locks
into place.
Latch plate
Connecting Hose to Appliance
Attach the hot water line to the hot water supply on the
back of the washer. Attach the cold water line to the cold
water supply on the back of the washer.
NOTE
•• After completing connection, if water leaks from the
hose, repeat the same steps.
Use the most conventional type of tap for the water
supply. In case the tap is square or too big, remove
the guide plate before inserting the tap into the
adaptor.
Using the Horizontal Tap
Horizontal tap
NOTE
•• After connecting the supply hose to the water tap,
turn on the water tap to flush out foreign substances
(dirt, sand, sawdust, and etc.) in the water lines. Let
the water drain into a bucket, and check the water
temperature.
Extension tap
Square tap
15
Installing the Drain Hose
•• The drain hose should not be placed higher than 100
cm above the floor. Water in the appliance may not
drain or may drain slowly.
•• Securing the drain hose correctly will protect the floor
from damage due to water leakage.
•• If the drain hose is too long, do not force it back into
the appliance. This will cause abnormal noise.
about 100 cm
about 145 cm
about 105 cm
•• When installing the drain hose to a sink, secure it
tightly with string or chain to prevent the hose from
lifting itself off the sink when the water flows from it.
•• Securing the drain hose correctly will protect the floor
from damage due to water leakage.
Laundry tub
Hose
retainer
Tie strap
16
OPERATION
Using the Washing Machine
4
Choose the desired washing cycle.
5
Begin cycle.
6
End of cycle.
Before the first wash, select a washing programme,
allow the washing machine to wash without clothing.
This will remove residue and water from the drum that
may have been left during manufacturing.
1
2
Sort laundry and load items.
•• Sort laundry by fabric type, soil level, colour and
load size as needed. Open the door and load
items into the washing machine.
•• Press the Start/Pause button to begin the cycle.
The washing machine will agitate briefly without
water to measure the weight of the load. If the
Start/Pause button is not pressed within 5
minutes, the washing machine will shut off and
all settings will be lost.
Add cleaning products and/or detergent and
softener.
•• Add the proper amount of detergent to the
detergent dispenser. If desired, add bleach or
fabric softener to the appropriate areas of the
dispenser.
3
•• Press the programme button repeatedly or turn
the cycle selector knob until the desired cycle is
selected.
•• When the cycle is finished, a melody will sound.
Immediately remove your clothing from the
washing machine to reduce wrinkling. Check
around the door seal when removing the load for
small items that may be caught in the seal.
Turn on the washing machine.
•• Press the Power button to turn on the washing
machine.
17
Sorting Laundry
1
3
Look for a care label on your clothes.
•• This will tell you about the fabric content of your
garment and how it should be washed.
•• Symbols on the care labels.
Wash temperature
Normal machine wash
Permanent press
Delicate
Caring before loading.
•• Combine large and small items in a load. Load
large items first.
•• Large items should not be more than half the
total wash load. Do not wash single items. This
may cause an unbalanced load. Add one or two
similar items.
•• Check all pockets to make sure that they are
empty. Items such as nails, hair clips, matches,
pens, coins and keys can damage both your
washing machine and your clothes.
Hand wash
Do not wash
2
Sorting laundry.
•• To get the best results, sort clothes into loads
that can be washed with the same wash cycle.
•• Different fabrics need to be washed at varying
temperatures and spin speeds.
•• Always sort dark colours from pale colours and
whites. Wash separately as dye and lint transfer
can occur causing discolouration of white and
pale garments. If possible, do not wash heavily
soiled items with lightly soiled ones.
–– Soil (Heavy, Normal, Light) :
Separate clothes according to amount of soil.
•• Close zippers, hooks and strings to make sure
that these items don’t snag on other clothes.
•• Pre-treat dirt and stains by brushing a small
amount of detergent dissolved water onto stains
to help lift dirt.
•• Check the folds of the flexible gasket (gray) and
remove any small articles.
CAUTION
•• Check inside the drum and remove any items from a
previous wash.
–– Colour (White, Lights, Darks):
Separate white fabrics from coloured fabrics.
–– Lint (Lint producers, Collectors):
Wash lint producers and lint collectors
separately.
•• Remove any clothing or items from the flexible gasket
to prevent clothing and gasket damage.
18
Adding Cleaning Products
Detergent Dosage
•• Detergent should be used according to the instruction
of the detergent manufacturer and selected according
to type, colour, soiling of the fabric and washing
temperature.
•• If too much detergent is used, too many suds can
occur and this will result in poor washing results
or cause heavy load to the motor and cause a
malfunction.
•• If you wish to use liquid detergent, follow the
guidelines provided by the detergent manufacturer.
NOTE
•• Do not let the detergent harden. Doing so may lead to
blockages, poor rinse performance or bad odours.
•• Full load : According to manufacturer’s
recommendation.
•• Part load : 3/4 of the normal amount
•• Minimum load : 1/2 of full load
Adding Detergent and Fabric Softener
Adding Detergent
•• Main wash only →
•• You can pour liquid detergent directly into the main
detergent if you are starting the cycle immediately.
•• Pre wash+Main wash →
•• Do not use liquid detergent if you are using Time
delay, or if you have selected Pre Wash, as the liquid
may harden.
NOTE
•• If too many suds occur, reduce the detergent amount.
Drum type detergent must only be used in Front
loaders. excessive suds can be caused by using the
wrong type of detergent.
•• Detergent usage may need to be adjusted for water
temperature, water hardness, size and soil level of the
load. For best results, avoid oversudsing.
•• Refer to the label of the clothes, before chooseing the
detergent and water temperature.
•• Too much detergent, bleach or softener may cause an
overflow of that liquid and cause damage or staining
to the clothes.
•• Be sure to use the appropriate amount of detergent.
Adding Fabric Softener
•• Do not exceed the maximum fill line. Overfilling can
cause early dispensing of the fabric softener, which
may stain clothes. Close the dispenser lid slowly.
•• When using the washing machine, use designated
detergent for each type of clothing only:
–– General powdered detergents for all types of fabric
–– Powdered detergents for delicate fabric
–– Liquid detergents for all types of fabric or
designated detergents only for wool
NORMAL
NORMAL
RMAL
•• For better washing performance and whitening, use
detergent with the general powdered bleach.
•• Detergent is flushed from the dispenser at the
beginning of the cycle.
•• Do not place or store laundry products, such as
detergent, bleach, or liquid fabric softener, on top of
your washer or dryer. Wipe up any spills immediately.
These products can damage the machine's finish and
controls.
19
•• Do not leave the fabric softener in the detergent for
more than 2 days (Fabric softener may harden).
•• Softener will automatically be added during the last
rinse cycle.
•• Do not open the dispenser lid when water is being
supplied.
CAUTION
•• To avoid injury, do not place fingers under the lid or
between the lid and the top plate when pressing or
sliding the detergent dispenser lid open or closed.
•• Solvents (benzene, etc.) must not be used.
NOTE
•• Do not pour fabric softener directly on the clothes.
Adding Water Softener
•• A water softener, such as anti-limescale (e.g. Calgon)
can be used to cut down on the use of detergent in
extremely hard water areas. Dispense according to
the amount specified on the packaging. First add
detergent and then the water softener.
•• Use the quantity of detergent required for soft water.
MAX
NORMAL
Using tablet
20
1
Open the door and put tablets into the drum.
2
Load the laundry into the drum and close the door.
Control Panel
Power Button
Programme Button
•• Press the Power button to turn the washing
machine on.
•• Programmes are available according to laundry
type.
Start/Pause Button
•• Lamp will light up to indicate the selected
programme.
•• This Start/Pause button is used to start the
wash cycle or pause the wash cycle.
Options
•• If a temporary stop of the wash cycle is needed,
press the Start/Pause button.
•• This allows you to select an additional
programme and will light when selected.
•• Press and hold the Start/Pause button to start
or resume selected programme.
•• Use these buttons to select the desired
programme options for the selected cycle.
Display
•• The display shows the settings, estimated
time remaining, options, and status messages.
When the product is turned on, the default
settings in the display will illuminate.
•• The display shows estimate time remaining.
While the size of the load is being calculated
automatically, blinking
or ‘Detecting’
appears.
21
Programme Table
Washing Programme
Programme
Cotton
Allergy Care
Description
Provides better performance by
combining various drum motions.
Removes pet hair and allergens such
as house mite and pollen.
Fabric Type
Coloured fast garments (shirts,
nightdresses, pajamas, etc)
and normally soiled cotton load
(underwear).
Cotton, underwear, pillow covers, bed
sheets, baby wear.
Proper
Temp.
Maximum
Load
Weight
40 °C
(Cold to
60 °C)
Rated
Capacity
No
choice
Hygiene
Washes laundry in a hot cycle
Refresh
Helps to remove wrinkles within 20
mins with steam.
Cotton mixed, Polyester mixed Dress
shirts, blouses.
Baby Care
Removes solid and protein stains,
provides better rinse performance.
Lightly soiled baby wear.
Duvet
This cycle is for large items such as
bed cover, pillows, sofa covers, etc.
Cotton bedding except special
garments (delicates, wool, silk, etc.)
with filling: duvets, pillows, blankets,
sofa covers with light filling.
Cold
(Cold to
40 °C)
Sports Wear
This cycle is suitable for sports wear
such as jogging clothes and sports
wear.
Coolmax, Gore-tex, Fleece and
Sympatex.
*30 °C
(Cold to
30 °C)
Wool
Enables to wash wool fabrics. (Please
use detergent for machinewashable
woolens).
Machine washable woolens with pure
wool and new wool only.
40 °C
(Cold to
40 °C)
Speed Wash
This cycle provides a fast washing
time for small loads and lightly soiled
clothes.
Coloured laundry which is lightly soiled
for fast wash.
CAUTION : Use less than 20 g of
detergent (for 2.0 kg load) otherwise
detergent may remain on the clothes.
*40 °C
(Cold to
40 °C)
22
95 °C
No
choice
Less than
3.0 kg
3 items
Less than
5.0 kg
1 king size
Less than
3.0 kg
Programme
Speed
Wash+Dry
Description
Fabric Type
Proper
Temp.
Maximum
Load
Weight
40 °C
Less than
1.0 kg
Speed Wash and Dry
A small amount of laundry which can
be dried in an hour.
Single Shirt
Dry
Dries a small load in 19 minutes.
Small load, shirts
1 item
Rinse+Spin
Use for laundry that need rinsing only
of to add rinse-added fabric softener to
laundry
Normal fabrics which can be washable.
Rating
Duvets, blankets, pillowcases, shams,
and other bedding.
Bedding Care
Cold Wash
Downloaded
Removes damp and odors from
bedding without washing.
Low power washing
No
choice
CAUTION : Check fabric care labels
on blankets or duvets before using the
Bedding care programme. The heated
air of the programme may shrink or
damage some items.
Cotton, underwear, pillow covers, bed
sheets
1 item
Cold
Rating
For downloadable cycles. If you did not download any cycles, the default is Silent Wash.
•• * : Proper temperature can be selected after deleting the steam option, automatically-included in the cycle.
•• Water Temperature: Select the appropriate water temperature for chosen wash programme. Always follow garment
manufacturer’s care label or instructions when washing.
•• Set program at “Cotton, 40 °C, Intensive Wash, Rinse 3, Extra High Spin, Turbo Clean” option for a normally soiled
cotton load and test in accordance or in conformity with AS/NZS 2040.1.
•• Set program at “Air Dry, Extra High Spin" option for test in accordance or in conformity with AS/NZS 2442.1.
NOTE
•• Neutral detergent is recommended.
23
Drying Programme
Programme
Description
Turbo Dry
Select this cycle to reduce the cycle time during the
drying cycle.
Air Dry
Select this cycle to reduce water and energy usage
during the drying cycle.
Fabric Type
Cotton or linen fabrics such as cotton towels,
t-shirts, and linen garments.
Time 30 min.
Time 60 min.
Time 90 min.
You can change the drying time according to the
maximum load.
Cotton, towel
Time 120 min.
Time 150 min.
NOTE
•• Select maximum selectable spin speed of washing programme to improve the drying results.
•• Where the amount of laundry to be washed and dried in one programme does not exceed the maximum weight
permitted for the drying programme, washing and drying in one continuous sequence is recommended.
24
Extra Options
Programme
Time
Delay
Steam
Add Item
Turbo
Clean™
Turbo Dry
Air Dry
Time Dry
Cotton
●
●
●
●**
●
●
●
Allergy Care
●
●*
●
●
●
●
●
Hygiene
●
●
●
●
●
●
●
Refresh
●
●*
Baby Care
●
●*
●
●
●
●
●
Duvet
●
●
●
Sports Wear
●
●
●
Wool
●
Speed Wash
●
●**
●
●**
●
●
●
Speed Wash+Dry
●
●*
●
●*
Single Shirt Dry
●
●
●*
Rinse+Spin
●
●
●
●
●
Bedding Care
●
●
Cold Wash
●
●
●
●
●
Downloaded
●
●
●
●
●
●**
●
●
●*
* : This option is automatically included in the cycle and can not be deleted.
** : This option is automatically included in the cycle and can be deleted.
25
Option Programme
Add Item
Time Delay
Use this function to add loads or remove the foreign
material.
You can set a time delay so that the washing machine
will start automatically and finish after a specified time
interval.
1
Press the Power button.
2
Select a washing programme.
3
Press the Time Delay button and set time required.
4
Press the Start/Pause button.
NOTE
•• The delay time is the time to the end of the
programme, not the start. The actual running time may
vary due to water temperature, wash load and other
factors. Do not use Liquid detergent for this operation.
1
Press the Add Item button.
2
Close the door after add loads or remove the
foreign material (e.g. coin or pin etc.)
3
Press the Start/Pause button.
•• Results when choosing Add Item during cycles.
-W
hen the tub is spinning : Tub stops and Door Lock
is off.
-W
hen water temperature in the tub is higher than
45°C : Add Item is not available with short warning
sound for safety.
-W
hen lots of water is in the tub : Door Lock is off
after draining by safe water level.
NOTE
•• Open the door when Door Lock is off after checking
the safety.
Turbo Clean™
•• Add Item doesn't work when Tub Cleaning course is
in progress for safety.
Adding the Turbo Clean™ option reduces cycle time and
provides good performance in normal cycle. Using Turbo
Clean™ saves time without sacrificing performance.
•• Put the laundry into the tub completely. Laundry
caught in between door closing part can damage door
packing (rubber part) and might cause failure.
1
Press the Power button.
2
Select a washing programme.
3
Press the Turbo Clean™ button..
4
Press the Start/Pause button.
NOTE
•• Turbo Clean™ function of Some courses is selected
automatically.
26
Steam
Light
Steam Wash features enhance washing performance
with low energy consumption.
Refresh cycle reduces creases in clothes.
This cycle is suitable for lightly soiled clothing.
1
Press the Power button.
•• Selectable options will differ depending on selected
course.
2
Select steam course.
3
Press the Steam button.
4
Press the Start/Pause button.
Steam Wash
•• For heavily stained clothes, underwear, or baby
clothes.
•• Refresh cycle is always Steam Wash.
•• Do not use Steam Wash for delicates such as wool,
silk, and easily discoloured clothes.
Wash
Soak
Use this mode to wash normal clothes or thick and
heavy clothes which are excessively dirty.
Pre Wash
If the laundry is heavily soiled, the Pre Wash cycle is
recommended.
Intensive
If the load is normal and heavily soiled, the Intensive
option is effective.
Medium
This option is automatically selected in every course
except for Rinse+Spin, Baby Care, Single Shirt Dry.
NOTE
Rinse
By pressing the Rinse button the Rinse times can be
selected.
•• 1 / 2 / 3 / 4 / 5 (times)
Spin
•• Spin speed level can be selected by pressing the Spin
button repeatedly.
- Extra High / High / Medium / Low / Extra Low
•• Spin Only
1
Press the Power button.
2
Press the Spin button to select spin speed.
3
Press the Start/Pause button.
Temp.
The Temp. button selects the wash temperature for the
selected cycle. Press this button until the desired setting
is lit. All rinses use the water from the cold water hose
connection.
•• Select the water temperature suitable for the type of
load you are washing. Follow the garment fabric care
labels for best results.
27
Child Lock (
Wi-Fi(
)
Select this function to lock the buttons on the control
assembly to prevent tampering.
)
Press and hold the Wi-Fi button for 3 seconds. When
Wi-Fi is turned on, the Wi-Fi icon (
) on the control
panel is lit.
Locking the control panel
1
2
Press and hold the Wash and Rinse button for 3
seconds.
A beep will sound, and ‘
display.
’ will appear on the
When the child lock is set, all buttons are locked
except the Power button.
NOTE
•• Turning off the power will not reset the child lock
function. You must deactivate child lock before you
can access any other functions.
Unlocking the control panel
Press and hold the Wash and Rinse button for 3
seconds.
•• A beep will sound and the remaining time for the
current programme will reappear on the display.
Remote Start
Use a smart phone to control your appliance remotely.
You can also monitor your cycle operation so you know
how much time is left in the cycle.
NOTE
•• You must first connect to a gateway and register your
appliance in order to use the Remote Start function.
(Refer to 'Smart Functions'.)
To use Remote Start:
1
Press the Power button.
2
Put the laundry in the drum.
3
Press and hold Remote Start button for 3 seconds
to enable Remote Start function.
4
Start a cycle from the LG Smart ThinQ application
on your smart phone.
Refresh Cycle
1
Press the Power button.
2
Select the Refresh programme.
3
Press the Start/Pause button.
NOTE
•• The appliance cannot be used manually if the Remote
Start function is turned on. The Remote Start function
must be turned off from the app or by disabling it
directly from the unit itself before using the machine
manually.
NOTE
•• When Remote Start is turned on, the door is
automatically locked.
•• For better performance load 3 item or less.
When Refresh cycle finishes, laundry will continue
to be tumbled slowly for up to 30 minutes to prevent
wrinkling. You can open the door in this time by
pressing any button.
To disable Remote Start:
28
When the Remote Start is activated, press and hold
Remote Start button for 3 seconds.
Downloaded
The Downloaded features of this appliance allow you to
download new and special cycles that are not included
in the appliance's basic cycles.
Appliances that have been successfully registered
can download a variety of specialty cycles specific to
the appliance. Only one cycle can be stored on the
appliance at a time.
Once Cycle Download is completed in the washer, the
product keeps the downloaded cycle until you change it
to a new downloaded cycle.
NOTE
•• You can download cycles after registering the product
and configuring the Wi-Fi connection. For information
on how to register the product and configure the Wi-Fi
connection, refer to 'Using the Wi-Fi Function'.
•• You can download a desired cycle through the 'LG
Smart ThinQ' app. For more information on each
cycle, refer to the 'LG Smart ThinQ' app.
•• Depending on the type of washer purchased, different
cycles will be available.
•• The downloaded cycles may be different depending
on the updated version of the 'LG Smart ThinQ' app.
29
Dry
Permanent Press and Synthetics
Use the Automatic cycles to dry most loads. Electronic
sensors measure the temperature of the exhaust to
increase or decrease drying temperatures for faster
reaction time and tighter temperature control.
•• Do not overload your washing machine
•• Cold water tap must be left on during drying cycles.
•• This washing machine’s automatic process from
washing to drying can be selected easily.
•• For most even drying, make sure all articles in the
clothes load are similar in material and thickness.
•• Do not overload the washing machine by stuffing too
many articles into the drum. Items must be able to
tumble freely.
•• If you open the door and remove the load before the
washing machine has finished its cycle, remember to
press the Start/Pause button.
•• After the end of the dry cycle, ‘ ’ is displayed. ‘ ’ means crease reduction. The drying cycle is
already done. Press any button to terminate the ' ' function and unlock the door. If you do not press
any button, the ' ' function will end after about 4
hours.
NOTE
•• When you turn the washing machine off of the drying
cycle, the drying fan motor can be operated to save
itself for 1 minute.
•• Be careful when removing your clothing from the
washing machine, as the clothing or washing machine
may be hot.
Woolen Articles
•• Do not tumble dry woolen articles. Pull them to their
original shape and dry them flat.
•• Take out permanent press articles as soon as the
washing machine stops to reduce wrinkles.
Baby clothes and Night Gowns
•• Always check the manufacturer’s instructions.
Rubber and Plastics
•• Do not dry any items made from or containing rubber
or plastics, such as:
–– aprons, bibs, chair covers
–– curtains and table cloths
–– bathmats
Fiber glass
•• Do not dry fiberglass articles in your washing machine.
Glass particles left in the washing machine may be
picked up by your clothes the next time you use the
washing machine and cause skin irritation.
Drying Time Guide
•• The drying time can be selected by pressing the Time
Dry button.
•• These drying times are given as a guide to help you
set your washing machine for manual drying.
NOTE
Woven and Loopknit Materials
•• The estimated drying time varies from the actual
drying time during the Automatic cycle. The type of
fabric, size of the load, and the dryness selected affect
drying time.
•• Some woven and loopknit materials may shrink, by
varying amounts, depending on their quality.
•• When you select drying only, spinning runs
automatically for energy efficiency.
•• Always stretch these materials out immediately after
drying.
30
SMART FUNCTION
Application Installation
Using the Wi-Fi Function
Search for the LG Smart ThinQ application from the
Google Play Store on a smart phone. Follow instructions
to download and install the application.
Communicate with the appliance from a smart phone
using the convenient smart features.
Product Registration
1
Run the LG Smart ThinQ application on a smart
phone.
2
Create an account and sign in.
3
Select Register product.
4
Select Front load washer.
5
Follow the instructions on the smart phone to
register the appliance and connect it to a Wi-Fi
network.
Using the Application
1
Select the appliance in the application and connect
it to a Wi-Fi network.
2
Select the menu on the upper right side to access
settings and features.
Washer Cycle
Set or download any perferred cycle and operate by
remote control.
Tub Clean Coach
Check the appropriate Tub Clean period based on the
washing frequency.
NOTE
•• To verify the Wi-Fi connection, check the Wi-Fi icon (
) on the control panel is lit.
•• LG Smart ThinQ is not responsible for any network
connection problems or any faults, malfunctions, or
errors caused by network connection.
•• The machine supports 2.4 GHz Wi-Fi networks only.
•• If the appliance is having trouble connecting to the WiFi network, it may be too far from the router.Purchase
a Wi-Fi repeater (range extender) to improve the Wi-Fi
signal strength.
•• The Wi-Fi connection may not connect or may be
interrupted because of the home network environment.
Energy Monitoring
Check the energy consumption of the recently used
cycles and monthly average. (not all models will have
this feature)
Smart Diagnosis
This function provides useful information for diagnosing
and solving issues with the appliance based on the
pattern of use.
•• The network connection may not work properly
depending on the internet service provider.
Setting
•• The surrounding wireless environment can make the
wireless network service run slowly.
Various functions are available.
•• This information is current at the time of publication.
Push Alert
The application is subject to change for appliance
improvement purposes without notice to users.
Turn on the Push Alerts to receive appliance status
notifications. The notifications are triggered even if the
LG Smart ThinQ application is off.
31
Open Source Software Notice
Information
Using the Smart Diagnosis™
Function
To obtain the source code under GPL, LGPL, MPL, and
other open source licenses, that is contained in this
product, please visit http://opensource.lge.com.
Should you experience any problems with the appliance,
it has the capability of transmitting data to a smart phone
using the LG Smart ThinQ application or via the phone
to the LG Smart ThinQ call centre.
In addition to the source code, all referred license terms,
warranty disclaimers and copyright notices are available
for download.
LG Electronics will also provide open source code to you
on CD-ROM for a charge covering the cost of performing
such distribution (such as the cost of media, shipping,
and handling) upon email request to opensource@lge.
com. This offer is valid for three (3) years from the date
on which you purchased the product.
RF Radiation Exposure Statement
This equipment should be installed and operated with
minimum distance 20 cm between the radiator and your
body.
Smart Diagnosis™ can not be activated unless the
appliance is turned on by pressing the Power button. If
the appliance is unable to turn on, then troubleshooting
must be done without using Smart Diagnosis™.
Smart Diagnosis™ Using a Smart Phone
1
Open the LG Smart ThinQ application on the smart
phone.
2
Select the appliance and then the menu on upper
right side.
3
Select the Smart Diagnosis, then press Start
smart diagnosis button.
NOTE
•• If the diagnosis fails several times, use the following
instructions.
32
4
Select the Retry or Follow Audible Diagnosis.
5
Follow the instructions on the smart phone.
6
Keep the phone in place until the tone transmission
has finished. View the diagnosis on the phone.
Smart Diagnosis™ Through the
Customer Information Centre
1
2
Press the Power button to turn on the washing
machine. Do not press any other buttons or turn
the cycle selector knob.
When instructed to do so by the call centre, place
the mouthpiece of your phone close to the Power
button.
4
Once the countdown is over and the tones have
stopped, resume your conversation with the call
centre agent, who will then be able to assist you
using the information transmitted for analysis.
NOTE
•• The Smart Diagnosis™ function depends on the local
call quality.
•• The communication performance will improve and you
can receive better service if you use the home phone.
•• If the Smart Diagnosis™ data transfer is poor due to
poor call quality, you may not receive the best Smart
Diagnosis™ service.
Max.
m
10 m
3
5
Press and hold the Temp. button for 3 seconds,
while holding the phone mouthpiece to the icon or
Power button.
Keep the phone in place until the tone transmission
has finished. Time remaining for data transfer is
displayed.
•• For best results, do not move the phone while
the tones are being transmitted.
•• If the call centre agent is not able to get an
accurate recording of the data, you may be
asked to try again.
LG Electronics
service centre
33
MAINTENANCE
WARNING
•• Unplug the washing machine before cleaning to avoid
the risk of electric shock. Failure to follow this warning
may result in serious injury, fire, electric shock, or
death.
•• Never use harsh chemicals, abrasive cleaners, or
solvents to clean the washing machine. They may
damage the finish.
Cleaning Your Washing Machine
Care After Wash
•• After the cycle is finished, wipe the door and the inside
of the door seal to remove any moisture.
•• Leave the door open if it is safe to do so to dry the
drum interior.
•• Wipe the body of the washing machine with a dry cloth
to remove any moisture.
Cleaning the Interior
•• Use a towel or soft cloth to wipe around the washing
machine door opening and door glass.
•• Always remove items from the washing machine as
soon as the cycle is complete. Leaving damp items
in the washing machine can cause wrinkling, colour
transfer, and odour.
•• Run the Tub Clean programme once a month (or more
often if needed) to remove detergent buildup and
other residue.
Cleaning the Water Inlet Filter
•• Turn off the supply taps to the machine if the washing
machine is to be left for any length of time (e.g.
holiday), especially if there is no floor drain (gully) in
the immediate vicinity.
•• ' ' icon will be displayed on the control panel when
water is not entering the detergent dispenser.
•• If water is very hard or contains traces of lime deposit,
the water inlet filter may become clogged. It is
therefore a good idea to clean it occasionally.
1
Turn off the water tap and unscrew the water
supply hose.
2
Remove the filter with pincers or long nose pliers.
Clean the filter using a hard bristle brush.
Cleaning the Exterior
Proper care of your washing machine can extend its life.
Door:
•• Wash with a damp cloth on the outside and inside and
then dry with a soft cloth.
Exterior:
•• Immediately wipe off any spills.
•• Wipe with a damp cloth.
•• Do not press the surface or the display with sharp
objects.
34
Cleaning the Drain Pump Filter
4
After cleaning, refit the pump filter cap by turning it
to the right and insert the drain plug back onto the
drain tube.
5
Close the cover cap.
•• The drain filter collects threads and small objects left
in the laundry. Check regularly that the filter is clean to
ensure smooth running of your washing machine.
•• Allow the water to cool down before cleaning the drain
pump, carrying out emergency emptying, or opening
the door in an emergency.
1
2
Open the cover cap and pull out the hose.
Unplug the drain plug and allow all the excess
water to drain into a vessel before opening the filter
by turning it to the left.
2
Container to
collect residual
water.
CAUTION
•• First drain using the drain tube and then open the
pump filter cap to remove any threads or objects.
•• Be careful when draining, as the water may be hot.
1
3
Remove any extraneous matter, foreign debris and
lint from the pump filter trap.
35
Cleaning the Dispenser
Tub Clean
Leaving detergent in the detergent dispenser for an
extended period of time or using the washing machine
for a long period of time may cause the build-up of
scales in the detergent dispenser. Pull out and clean the
detergent dispenser once a week.
Tub Clean is a special cycle to clean the inside of the
washing machine.
A higher water level is used in this cycle at higher spin
speed. Perform this cycle regularly.
1
Slide the detergent dispenser lid open.
1
Remove any clothing or items from the washing
machine and close the door.
2
Remove the detergent dispenser covers and pull
out the detergent cup.
2
Open the dispenser lid and add anti-limescale (e.g.
Calgon) to the main wash compartment.
•• Cleaning tablets can be placed directly into the
drum.
3
Clean them with warm water.
4
Wipe any moisture with a dry towel or cloth after
cleaning.
5
Refit the detergent dispenser and cup after
cleaning them.
- Use a soft cloth or brush for cleaning and remove
any residue.
Close the dispenser lid when the unit is not in use.
3
Close the dispenser lid slowly.
4
Power On and then press and hold the Spin and
Temp. button for 3 seconds.
Then ‘
’ will be displayed on the display.
5
Press the Start/Pause button to start.
6
After the cycle is complete, leave the door open to
allow the washing machine and the flexible door
gasket and door glass to dry.
CAUTION
•• If there is a child present, be careful not to leave the
door open unless it is supervised by an adult
WARNING
•• Do not spray water inside the washing machine.
Doing so may cause fire or electric shock.
NOTE
•• Use water only when you clean the detergent
dispenser. Make sure to use Rinse + Spin to rinse
the washer tub before the wash cycle when you
use a cleaning detergent to clean the washer tub.
36
NOTE
•• Do not add any detergent to the detergent
compartments. Excessive suds may generate and
leak from the washing machine.
Caution on Freezing During
Winter
•• After closing the tap, disconnect the cold supply hose
from the tap, and remove water while keeping the
hose facing downwards.
•• When frozen, the product does not operate normally.
Install the product where it will not freeze during
winter.
•• Do not install the washer in any outdoor or sheltered
outdoor location as this will contribute water freezing
within the unit.
Supply
hose
How to Keep the Product from Freezing
•• After washing, remove any water remaining inside the
pump by opening the drain tube plug that's used for
removal of residual water. When the water is removed
completely, refit the drain tube and filter cap and then
close the filter cover cap.
Check for Freezing
•• If water does not drain when opening the drain tube
plug, check the drain pump body for ice by removing
the drain filter cap.
Drain tube
plug
Drain tube
plug
Cover cap
•• Lower the Drain tube so that any residual water
remaining in the tub can be drained into a low profile
vessel.
Cover cap
•• Turn the power on, choose a washing programme,
and press the Start/Pause button.
MAX
NORMAL
Drain hose
CAUTION
•• When the drain hose is installed in a curved shape,
the water within the curve of the hose may freeze.
Dispenser
Drain hose
is shown in the display window while the product
•• If
is in operation, check water supply taps, and all hoses
for ice build up (Some models do not have an
alarm function that indicates freezing).
NOTE
•• Check that water is coming into the dispenser while
washing, and water is draining through the drain hose
while spinning.
37
How to Handle Freezing
•• Make sure to empty the drum, pour warm water of
50–60 °C up to the rubber part inside the drum, close
the door, and wait for 1–2 hours.
•• When water is removed completely from the drum,
close the drain tube plug used for removal of residual
water, choose a washing programme, and press the
Start/Pause button.
MAX
NORMAL
50‒60 °C
Drain hose
Dispenser
NOTE
CAUTION
•• When the drain hose is installed in a curved shape,
the inner hose may freeze.
•• Open the cover cap and drain tube plug used for
removal of residual water to extract water completely.
•• Check that water is coming into the dispenser while
rinsing, and water is draining through the drain hose
while spinning.
•• When water supply problems occur, take the following
measures.
–– Turn off the tap, and thaw out the tap and both
connection areas of supply hose of the product
using a hot water cloth.
–– Take out supply hose and immerse in warm water
below 50–60 °C.
Drain tube
plug
Cover cap
NOTE
•• If water does not drain, this means the ice is not
melted completely, or lint may be trapped inside.
38
Supply
hose
50‒60 °C
TROUBLESHOOTING
The appliance is equipped with an automatic error-monitoring system to detect and diagnose problems at an early
stage. If the appliance does not function properly or does not function at all, check the following before you call for
service:
Diagnosing Problems
Symptoms
Reason
Solution
•• Check all pockets to make sure that they
are empty. Items such as clips, matches,
pens, coins, and keys can damage both
your washer and your clothes.
Rattling and clanking
noise
Foreign objects such as coins
or safety pins may be in drum or
pump.
Thumping sound
Heavy wash loads may produce a
thumping sound. This is usually
normal.
•• If sound continues, washing machine
is probably out of balance. Stop and
redistribute wash load.
Have all the transit bolts and tub
support been removed?
•• If not removed during installation, refer
to Installation guide for removing transit
bolts.
Are all the feet resting firmly on
the ground?
•• Make sure the washing machine is level
and tighten the lock nuts up towards the
base of the appliance.
Supply hoses or drain hose are
loose at tap or washing machine.
•• Check and tighten hose connections.
House drain pipes are clogged.
•• Unclog drain pipe. Contact plumber if
necessary.
Vibrating noise
Water leaks
•• Too much detergent or unsuitable
detergent may cause excessive foaming
which may result in water leaks.
Oversudsing
Water does not enter
washing machine or it
enters slowly
Water in the washing
machine does not drain
or drains slowly
•• Close zippers, hooks, and drawstrings
to prevent these items from snagging or
tangling on other clothes.
Water supply is not adequate in
that location.
•• Check another tap in the house.
Water supply tap is not
completely open.
•• Fully open tap.
Water supply hose(s) are kinked.
•• Straighten hose.
The filter of the supply hose(s)
clogged.
•• Check the filter of the supply hose.
Drain hose is kinked or clogged.
•• Clean and straighten the drain hose.
The drain filter is clogged.
•• Clean the drain filter.
39
Symptoms
Washing machine does
not start
Washing machine will
not spin
Reason
Solution
Electrical power cord may not be
plugged in or connection may be
loose.
•• Make sure plug fits tightly in wall outlet.
House fuse blown, circuit breaker
tripped,or a power outage has
occurred.
•• Reset circuit breaker or replace fuse. Do
not increase fuse capacity. If problem is
a circuit overload, have it corrected by a
qualified electrician.
Water supply tap is not turned on.
•• Turn on water supply tap.
Check that the door is firmly shut.
•• Close the door and press the Start/Pause
button. After pressing the Start/Pause
button, it may take a few moments before
the washing machine begins to spin. The
door must be locked before spin can be
achieved. Add 1 or 2 similar items to help
balance the load. Rearrange load to allow
proper spinning.
Door does not open
•• Once washing machine has started,
the door cannot be opened for safety
reasons. Check if the ‘Door Lock’ icon is
illuminated. You can safely open the door
after the ‘Door Lock’ icon turns off.
Wash cycle time
delayed
•• The washing time may vary by the
amount of laundry, water pressure, water
temperature and other usage conditions.
If an imbalance is detected or if the suds
removing programme is on, the wash time
will increase.
Fabric softener
overflow
Softeners dispensed
too early
Dry problem
Too much softener may cause an
overflow.
Too much softener may cause an
premature dispensing.
Check water supply.
•• Follow softener guidelines to ensure
appropriate amount is used. Do not
exceed the maximum fill line.
•• Follow the guidelines provided by the
detergent manufacturer.
•• Close the dispenser lid slowly. Do not
open the lid during the wash cycle.
•• Do not overload. Check that the washing
machine is draining properly to extract
adequate water from the load. Clothes
load is too small to tumble properly. Add a
few towels.
•• Turn off water supply tap.
40
Error Messages
Symptoms
Reason
Solution
Water supply pressure is not
adequate in area.
•• Check another tap in the house.
Water supply taps are not
completely open.
•• Fully open tap.
Water supply hose(s) are kinked.
•• Straighten hose(s).
The filter of the supply hose(s)
are clogged.
•• Check the filter of the supply hose.
If water leakage occurred in the
supply hose (aqua stop hose),
indicator
will become red.
•• May vary depending on the model.
Drain hose may not be installed
as per installation instructions.
•• Ensure that the drain hose is installed as
per the installation instructions.
The drain filter is clogged.
•• Clean the drain filter.
Load is too small.
•• Add 1 or 2 similar items to help balance
the load.
Feet are not adjusted correctly.
•• Adjust the front feet(or foot) so that there
is no rocking from corner to corner.
The appliance has an imbalance
detection and correction system.
If individual heavy articles are
loaded (e.g. bath mat, bath
robe, etc.) this system may stop
spinning or even interrupt the
spin cycle altogether.
•• Rearrange load to allow proper spinning.
If the laundry is still too wet at
the end of the cycle, add smaller
articles of laundry to balance the
load and repeat the spin cycle.
•• Rearrange load to allow proper spinning.
41
Symptoms
Reason
Solution
Door is not closed properly.
•• Close the door completely.
If ‘ ,
,
’ is not released, call for
service.
Thermistor control error.
•• Unplug the power plug and call for
service.
Water overfills due to a
malfunction or excessively high
water pressures.
•• Close the water tap.
•• Unplug the power plug.
•• Call for service.
•• Close the water tap.
Malfunction of water level sensor.
•• Unplug the power plug.
•• Call for service.
42
Over load in motor.
•• Allow the washing machine to stand for
30 minutes to allow the motor to cool,
then restart the cycle.
Water leaks.
•• Call for service.
The washer experienced a power
failure.
•• Restart the cycle.
Does not dry (only on combo
dryer models)
•• Call for service.
Is Inlet/outlet hose or drainage
pump frozen?
•• Supply warm water into the tub and
unfreeze outlet hose and drainage pump.
Wet a towel in warm water and apply to
inlet hose.
Do you have problems with
washing or drying your laundry?
•• When the detergent dispenser lid is
open, the washing or drying function is
disabled. Ensure the detergent dispenser
is properly closed.
Memo
Memo
Memo
Memo
Memo
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