LG F2721HTWV Owner’s Manual

OWNER’S MANUAL
WASHING
MACHINE
Before beginning installation, read these instructions carefully.
This will simplify installation and ensure that the product is installed
correctly and safely. Leave these instructions near the product after
installation for future reference.
F2721HTWV
www.lg.com
Made in Korea
MFL69283974
Copyright © 2017 LG Electronics Inc. All Rights Reserved
TABLE OF CONTENTS
This manual is produced for a group of products
and may contain images or content different from
the model you purchased.
This manual is subject to revision by the
manufacturer.
SAFETY INSTRUCTIONS.......................................03
Important Safety Instructions................................................................05
INSTALLATION........................................................08
Specifications.......................................................................................08
Accessories..........................................................................................08
Installation Place Requirements...........................................................09
Unpacking and Removing Shipping Bolts............................................10
Using Anti-Slip Sheets (Optional)......................................................... 11
Wooden Floors (Suspended Floors)..................................................... 11
Leveling the Washing Machine.............................................................12
Connecting Inlet Hose..........................................................................12
Installation of Drain Hose.....................................................................15
OPERATION............................................................16
Using the Washing Machine.................................................................16
Sorting Iaundry.....................................................................................17
Adding Cleaning Products....................................................................18
Control Panel........................................................................................20
Programme Table.................................................................................21
Option Cycle.........................................................................................25
Dry........................................................................................................29
SMART FUNCTIONS...............................................30
Using LG SmartThinQ Application........................................................30
Using Smart Diagnosis™.....................................................................32
MAINTENANCE.......................................................33
Cleaning your Washing Machine..........................................................33
Cleaning the Water Inlet Filter..............................................................33
Cleaning the Drain Pump Filter............................................................34
Cleaning the Dispenser .......................................................................35
Tub Clean.............................................................................................35
Caution on Freezing During Winter......................................................36
TROUBLESHOOTING.............................................38
Diagnosing Problems...........................................................................38
Error Messages....................................................................................41
WARRANTY.............................................................43
SAFETY INSTRUCTIONS
The following safety guidelines are intended to prevent unforeseen risks or
damage from unsafe or incorrect operation of the product.
The guidelines are separated into ‘WARNING’ and ‘CAUTION’ as described
below.
This symbol is displayed to indicate matters and operations that can
cause risk. Read the part with this symbol carefully and follow the
instructions in order to avoid risk.
WARNING - This indicates that the failure to follow the instructions
can cause serious injury or death.
CAUTION - This indicates that the failure to follow the instructions
can cause the minor injury or damage the product.
WARNING
To reduce the risk of fire, electric shock, or injury to persons when using
your product, basic safety precautions should be followed, including the
following.
CHILDREN IN THE HOUSEHOLD
This appliance is not intended for use by persons (including children) with reduced
physical, sensory or mental capabilities, or lack of experience and knowledge, unless
they have been given supervision or instruction concerning use of the appliance by a
person responsible for their safety. Children should be supervised to ensure that they do
not play with the appliance.
For use in Europe:
This appliance can be used by children aged from 8 years and above and persons with
reduced physical, sensory or mental capabilities or lack of experience and knowledge if
they have been given supervision or instruction concerning use of the appliance in a safe
way and understand the hazards involved. Children shall not play with the appliance.
Cleaning and user maintenance shall not be made by children without supervision.
Children of less than 3 years should be kept away unless continuously supervised.
03
GROUNDING REQUIREMENTS
WARNING
For your safety, the information in this manual must be followed to
minimize the risk of fire, explosion, or electric shock, or to prevent
property damage, injury to persons, or death.
••This appliance must be grounded. In the event of malfunction or breakdown, grounding
will reduce the risk of electric shock by providing a path of least resistance for electric
current.
••This appliance is equipped with a cord having an equipment-grounding conductor and
grounding plug. The plug must be plugged into an appropriate outlet that is properly
installed and grounded in accordance with all local codes and ordinances.
••Improper connection of the equipment-grounding conductor can result in risk of electric
shock. Check with a qualified electrician or service person if you are in doubt as to
whether the appliance is properly grounded.
••Do not modify the plug provided with the appliance. If it does not fit the outlet, have a
proper outlet installed by a qualified electrician.
04
Important Safety Instructions
WARNING
To reduce the risk of fire, electric shock, or injury to persons when using
your product, basic safety precautions should be followed, including the
following.
Installation
Operation
••Never attempt to operate this appliance
if it is damaged, malfunctioning, partially
disassembled, or has missing or broken
parts, including a damaged cord or plug.
It can cause electric shock or injury.
••Do not use a sharp object like drill or pin
to press or separate an operation unit. It
can cause the electric shock or injury.
••This appliance is heavy. Two or more
people may be needed to install and
move the appliance. Failure to do so
can result in injury.
••Store and install this appliance where
it will not be exposed to temperatures
below freezing or exposed to outdoor
weather conditions. Failure to do so can
result in leakage.
••Tighten the drain hose to avoid
separation. Splashing of water may
cause electric shock.
••If the supply cord is damaged, it must
be replaced by the manufacturer or
its service agents or similarly qualified
person in order to avoid a hazard.
••The appliance must not be installed
behind a lockable door, a sliding door
or a door with a hinge on the opposite
side to that of the tumble dryer, in such
a way that a full opening of the tumble
dryer door is restricted. The washing
machine shall not be installed at a
humid place.
••Only an authorized repair person from
LG Electronics service centre should
disassemble, repair, or modify the
product. Improper service may cause
injury, electric shock or fire.
••Do not spray the water inside or outside
the product to clean it. Water can
damage the insulation, causing electric
shock or fire.
••Keep the area underneath and around
your appliances free of combustible
materials such as lint, paper, rags,
chemicals, etc. Improper use can cause
fire or explosion.
••Do not put living animals, such as pets
into the product. It may cause injury.
••Do not leave this appliance door open.
Children may hang on the door or crawl
inside the appliance, causing damage
or injury.
••Never reach into this appliance while
it is operating. Wait until the drum has
completely stopped. Failure to do so
may result in injury.
05
••Do not put in, wash or dry articles that
have been cleaned in, washed in,
soaked in, or spotted with combustible
or explosive substances (such as
wax, oil, paint, gasoline, degreasers,
drycleaning solvents, kerosene,
vegetable oil, cooking oil, etc.). Improper
use can cause fire or explosion.
••In case of flood, stop using the product
and contact the LG Electronics service
centre. Contact with water can cause
electric shock.
••Do not push down the door excessively,
when the appliance door is open. Doing
so may topple over the appliance and it
can cause the injury.
••Use new hose-sets supplied with the
appliance. Old hose-sets should not
be reused. Water leakage may cause
property damage.
••Do not touch the door during steam
cycles, drying or high-temperature
washing. The door surface can become
very hot. Allow the door lock to release
before opening the door. Failure to do
so may result in injury.
••Do not use inflammable gas and
combustible substances (benzene,
gasoline, thinner, petroleum, alcohol,
etc.) around the product. It may cause
explosion or fire.
06
••If the drain hose or inlet hose is frozen
during winter, use it only after thawing.
Freezing may cause fire or electric
shock, and frozen parts may cause
product malfunction or reduction in
product life span.
••Keep all washing detergents, softener
and bleach away from children. These
products contain poisonous materials.
••Do not plug multiple products into
multiple socket-outlets or extension
cords. This can cause fire.
••Remove the power plug when you clean
the product. Not removing the plug may
result in electric shock or injury.
••Do not touch the power plug with wet
hands. It can cause the electric shock
or injury.
••When pulling out the power plug from
an outlet, hold the power plug, not the
cable. Damage of the cable can cause
the electric shock or injury.
••Do not bend the power cable
excessively or place a heavy object on
top of it. Damage of the power cable
can cause electric shock or fire.
Technical Safety for Using the
Tumble Dryer
••Do not dry unwashed items in the
appliance.
••Items that have been soiled with
substances such as cooking oil,
vegetable oil, acetone, alcohol, petrol,
kerosene, spot removers, turpentine,
waxes and wax removers should be
washed in hot water with an extra
amount of detergent before being dried
in the appliance.
••Fabric softeners or other similar
products should be used according to
the fabric softener instructions.
Disposal
••Before discarding an old appliance,
unplug it. Render the plug useless.
Cut off the cable directly behind the
appliance to prevent misuse.
••Dispose of the packaging material (such
as vinyl and styrofoam) away from
children. The packaging material can
suffocate a child.
••Remove the door to the washing
compartment before this appliance is
removed from service or discarded to
avoid the danger of children or small
animals getting trapped inside. Failure
to do so can result in serious injury to
persons or death.
••Remove all objects from pockets such
as lighters and matches.
••Never stop this appliance before the
end of the drying cycle unless all items
are quickly removed and spread out so
that the heat is dissipated.
••This appliance is not to be used if
industrial chemicals have been used for
cleaning.
••Items such as foam rubber (latex foam),
shower caps, waterproof textiles, rubber
backed articles and clothes or pillows
fitted with foam rubber pads should not
be dried in this appliance.
07
INSTALLATION
Specifications
Transit bolts
Power plug
Detergent
dispenser
Control panel
Drum
Door
Drain hose
Drain plug
Drain pump filter
Cover cap
(Location may
vary depending on
products)
Adjustable feet
: 220-240 V~, 50 Hz
••Power supply
: 700 mm (W) x 835 mm (D) x 990 mm (H)
••Size : 105 kg
••Product weight : 21 kg (Wash) / 12 kg (Dry)
••Wash Capacity 2
••Permissible water pressure : 0.1 - 1.0 MPa (1.0 - 10.0 kgf / cm )
••Appearance and specifications may vary without notice to improve the quality of the
product.
Accessories
Inlet hose (1EA)
(Option : Hot
(1EA))
08
Spanner
Elbow Bracket Anti–slip sheets Caps for covering
(for securing
(2EA)
shipping bolt
drain hose)
(Optional)
holes
Tie strap
Grounding
conductor
Installation Place Requirements
Location
59.4 cm
15 cm
80.2 cm
10 cm 2.5 cm
2.5 cm
139.6 cm
Level floor : Allowable slope under the entire washing
machine is 1°.
Power outlet : Must be within 1.5 meters of either side
of the location of the washing machine.
•• Do not overload the outlet with more than one
appliance.
Additional Clearance : For the wall, 10 cm: rear
/2.5 cm: right & left side
•• Do not place or store laundry products on top of the
washing machine at any time.
•• These products may damage the finish or controls.
•• Do not install your washing machine in rooms where
freezing temperatures may occur. Frozen hoses may
burst under pressure. The reliability of the electronic
control unit may be impaired at temperatures below
freezing point.
•• Please ensure that when the washing machine is
installed, it is easily accessible for an engineer in the
event of a breakdown.
•• With the washing machine installed, adjust all four feet
using the transit bolt spanner provided to ensure the
appliance is stable, and a clearance of approximately
15 cm is left between the top of the washing machine
and the underside of any work-top.
•• This equipment is not designed for maritime use or for
use in mobile installations such as caravans, aircraft
etc.
Electrical Connection
•• Do not use an extension cord or double adapter.
•• Always unplug the washing machine and turn off the
water supply after use.
•• Connect the washing machine to an earthed socket in
accordance with current wiring regulations.
•• The washing machine must be positioned so that the
plug is easily accessible.
Positioning
•• Install the washing machine on a flat hard floor.
•• Make sure that air circulation around the washing
machine is not impeded by carpets, rugs, etc.
•• Never try to correct any unevenness in the floor with
pieces of wood, cardboard or similar materials under
the washing machine.
•• Repairs to the washing machine must only be carried
out by qualified personnel. Repairs carried out by
inexperienced persons may cause injury or serious
malfunctioning. Contact your local service centre.
•• If the washing machine is delivered in winter and
temperatures are below freezing, place the washing
machine at room temperature for a few hours before
putting it into operation.
•• If it is impossible to avoid positioning the washing
machine next to a gas cooker or coal burning
insulation (85x60 cm) covered with aluminum foil on
the side facing the cooker or stove must be inserted
between the two appliances.
09
Unpacking and Removing
Shipping Bolts
1
Lift the washing machine off the foam base.
•• After removing the carton and shipping material,
lift the washing machine off the foam base. Make
sure the tub support comes off with the base
and is not stuck to the bottom of the washing
machine.
•• If you must lay the washing machine down to
remove the carton base, always protect the side
of the washing machine and lay it carefully on
its side. DO NOT lay the washing machine on its
front or back.
3
Install the hole caps.
•• Locate the hole caps included in the accessory
pack and install them in the shipping bolt holes.
Cap
NOTE
•• Save the bolt assemblies for future use. To
prevent damage to internal components, DO NOT
transport the washing machine without reinstalling
the shipping bolts.
•• Failure to remove shipping bolts and retainers
may cause severe vibration and noise, which
can lead to permanent damage to the washing
machine. The cord is secured to the back of the
washing machine with a shipping bolt to help
prevent operation with shipping bolts in place.
Tub Support
(Optional)
2
Carton base
Remove the bolt assemblies.
•• Starting with the bottom two shipping bolts, use
the spanner (included) to fully loosen all shipping
bolts by turning them counterclockwise. Remove
the bolt assemblies by wiggling them slightly
while pulling them out.
Retainer
Shipping
bolt
10
Using Anti–Slip Sheets (Optional)
If you install the washing machine on a slippery surface,
it may move because of excessive vibration. Incorrect
leveling may cause malfunction through noise and
vibration. If this occurs, install the anti-slip sheets under
the leveling feet and adjust the level.
1
2
3
Clean the floor to attach the anti-slip sheets.
•• Use a dry rag to remove and clean foreign
objects and moisture. If moisture remains, the
anti-slip sheets may slip.
Adjust the level after placing the washing machine
in the installation area.
Place the adhesive side of the anti-slip sheet on
the floor.
•• It is most effective to install the anti-slip sheets
under the front legs. If it is difficult to place the
pads under the front legs, place them under the
back legs.
This side up
Adhesive side
Wooden Floors (Suspended
Floors)
•• Wooden floors are particularly susceptible to vibration.
•• To prevent vibration we recommend you place rubber
cups at least 15 mm thick of the each foot of the
washing machine, secured to at least two floor beams
with screws.
Rubber Cup
•• If possible install the washing machine in one of the
corners of the room, where the floor is more stable.
•• Fit the rubber cups to reduce vibration.
•• You can obtain rubber cups (p/no.4620ER4002B) from
the LG Service Centre.
NOTE
•• Proper placement and leveling of the washing
machine will ensure long, regular, and reliable
operation.
•• The washing machine must be 100% horizontal
and stand firmly in position.
•• It must not ‘Seesaw’ across corners under the
load.
•• The installation surface must be clean, free from
floor wax and other lubricant coatings.
•• Do not let the feet of the washing machine get
wet. Failure to do so may cause vibration or noise.
4
Ensure the washing machine is level.
•• Push or rock the top edges of the washing
machine gently to make sure that the washing
machine does not rock. If the washing machine
rocks, level the washing machine again.
11
Leveling the Washing Machine
Connecting Inlet Hose
If the floor is uneven, turn the adjustable feet as required
(Do not insert pieces of wood etc. under the feet). Make
sure that all four feet are stable and resting on the floor
and then check that the appliance is perfectly level (Use
a spirit level).
•• Water supply pressure must be between 0.1 MPa and
1.0 MPa (1.0 ‒ 10.0 kgf/cm2).
•• Once the washing machine is level, tighten the lock
nuts up towards the base of the washing machine. All
lock nuts must be tightened.
•• Do not strip or crossthread when connecting inlet hose
to the valve.
•• If the water supply pressure is more than 1.0 MPa, a
decompression device should be installed.
•• Periodically check the condition of the hose and
replace the hose if necessary.
Checking Rubber Seal Inlet Hose
Raise
Lower
Lock Nut
Two rubber seals are supplied with the water inlet hoses.
They are used for preventing water leaks. Make sure the
connection to taps is sufficiently tight.
Tighten all 4
locknuts securely
•• Diagonal Check
When pushing down the edges of the washing
machine top plate diagonally, the washing machine
should not move up and down at all (Check both
directions). If the washing machine rocks when
pushing the machine top plate diagonally, adjust the
feet again.
Hose connector
Rubber seal
NOTE
•• Timber or suspended type flooring may contribute
to excessive vibration and unbalance.
•• If the washing machine is installed on a raised
platform, it must be securely fastened in order to
eliminate the risk of falling off.
12
Hose connector
Rubber seal
Connecting Hose to Water Tap
3
Push the adapter onto the end of the tap so that
the rubber seal forms a watertight connection.
Tighten the four fixing screws.
4
Push the inlet hose vertically upwards so that the
rubber seal within the hose can adhere completely
to the tap and then tighten it by screwing it to the
right.
Connecting screw-type hose to tap with thread
Screw the hose connector onto the water supply tap.
Connecting screw-type hose to tap without
Plate
thread
1
Loose the four fixing screws.
Upper
connector
Inlet hose
Rubber
seal
Connecting one touch type hose to tap without
Fixing screw
2
Remove the guide plate if the tap is too large to fit
the adapter.
thread
1
Unscrew the adapter ring plate and loose the four
fixing screws.
Guide plate
Ring plate
2
Remove the guide plate if the tap is too large to fit
the adapter.
Guide plate
13
3
Push the adapter onto the end of the tap so that
the rubber seal forms a watertight connection.
Tighten the adapter ring plate and the four fixing
screws.
Connecting Hose to Washing Machine
Make sure that there are no kinks in the hose and that
they are not crushed.
When your washing machine has two valves.
•• The Inlet hose with the red connector is for the hot
water tap.
4
Pull the connector latch plate down, push the inlet
hose onto the adapter, and release the connector
latch plate. Make sure the adapter locks into place.
NOTE
Latch plate
NOTE
•• After connecting the inlet hose to the water
tap, turn on the water tap to flush out foreign
substances (dirt, sand, sawdust, etc.) in the water
lines. Let the water drain into a bucket, and check
the water temperature.
•• After completing connection, if water leaks from
the hose, repeat the same steps.
Use the most conventional type of tap for the
water supply. In case the tap is square or too big,
remove the guide plate before inserting the tap
into the adaptor.
Using the horizontal tap
Horizontal tap
Extension tap
Square tap
14
Installation of Drain Hose
•• The drain hose should not be placed higher than 100
cm above the floor. Water in the washing machine
may not drain or may drain slowly.
•• Securing the drain hose correctly will protect the floor
from damage due to water leakage.
•• If the drain hose is too long, do not force it back into
the washing machine. This will cause abnormal noise.
about 100 cm
max. 100 cm
about 145 cm
about 105 cm
•• When installing the drain hose to a sink, secure it
tightly with string.
•• Securing the drain hose correctly will protect the floor
from damage due to water leakage.
Laundry tub
Tie strap
max. 100 cm
max. 100 cm
Hose
retainer
15
OPERATION
Using the Washing Machine
4
Choose the desired washing cycle.
5
Begin cycle.
6
End of cycle.
Before the first wash, select a cycle (Normal 60 °C, add
a half load of detergent), allow the washing machine
to wash without clothing. This will remove residue and
water from the drum that may have been left during
manufacturing.
1
2
Sort laundry and load items.
•• Sort laundry by fabric type, soil level, colour and
load size as needed. Open the door and load
items into the washing machine.
16
•• Press the Start/Pause button to begin the cycle.
The washing machine will agitate briefly without
water to measure the weight of the load. If the
Start/Pause button is not pressed within 60
minutes, the washing machine will shut off and
all settings will be lost.
Add cleaning products and/or detergent and
softener.
•• Add the proper amount of detergent to the
detergent dispenser. If desired, add bleach or
fabric softener to the appropriate areas of the
dispenser.
3
•• Press the Cycle button repeatedly or turn the
cycle selector knob until the desired cycle is
selected.
Turn on the washing machine.
•• Press the Power button to turn ON the washing
machine.
•• When the cycle is finished, a melody will sound.
Immediately remove your clothing from the
washing machine to reduce wrinkling. Check
around the door seal when removing the load for
small items that may be caught in the seal.
Sorting Iaundry
1
3
Look for a care label on your clothes.
•• This will tell you about the fabric content of your
garment and how it should be washed.
•• Symbols on the care labels.
Wash temperature
Normal machine wash
Permanent press
Delicate
Caring before loading.
•• Combine large and small items in a load. Load
large items first.
•• Large items should not be more than half the
total wash load. Do not wash single items. This
may cause an unbalanced load. Add one or two
similar items.
•• Check all pockets to make sure that they are
empty. Items such as nails, hair clips, matches,
pens, coins and keys can damage both your
washing machine and your clothes.
Hand wash
Do not wash
2
Sorting laundry.
•• To get the best results, sort clothes into loads
that can be washed with the same wash cycle.
•• Different fabrics need to be washed at varying
temperatures and spin speeds.
•• Always sort dark colours from pale colours and
whites. Wash separately as dye and lint transfer
can occur causing discolouration of white and
pale garments. If possible, do not wash heavily
soiled items with lightly soiled ones.
•• Close zippers, hooks and strings to make sure
that these items don’t snag on other clothes.
•• Pre-treat dirt and stains by brushing a small
amount of detergent dissolved water onto stains
to help lift dirt.
•• Check the folds of the flexible gasket (gray) and
remove any small articles.
•• Check inside the drum and remove any items
from a previous wash.
–– Soil (Heavy, Normal, Light)
Separate clothes according to amount of soil.
–– Colour (White, Lights, Darks)
Separate white fabrics from coloured fabrics.
–– Lint (Lint producers, Collectors)
Wash lint producers and lint collectors
separately.
•• Remove any clothing or items from the flexible
gasket to prevent clothing and gasket damage.
17
Adding Cleaning Products
Detergent Dosage
•• Detergent should be used according to the instruction
of the detergent manufacturer and selected according
to type, colour, soiling of the fabric and washing
temperature.
•• If too much detergent is used, too many suds can
occur and this will result in poor washing results or
cause heavy load to the motor.
•• If you wish to use liquid detergent follow the guidelines
provided by the detergent manufacturer.
•• You can pour liquid detergent directly into the main
detergent dispenser if you are starting the cycle
immediately.
•• Do not use liquid detergent if you are using Time
delay, or if you have selected Pre Wash, as the liquid
may harden.
•• If too many suds occur, reduce the detergent amount.
•• Detergent usage may need to be adjusted for water
temperature, water hardness, size and soil level of the
load. For best results, avoid oversudsing.
•• Refer to the label of the clothes, before choosing the
detergent and water temperature:
•• When using the washing machine, use designated
detergent for each type of clothing only:
–– General powdered detergents for all types of fabric
–– Powdered detergents for delicate fabric
NOTE
•• Do not let the detergent harden.
Doing so may lead to blockages, poor rinse
performance or odour.
•• Full load : According to manufacturer’s
recommendation.
•• Part load : 3/4 of the normal amount
•• Minimum load : 1/2 of full load
Adding Detergent and Fabric Softener
Adding detergent
•• Main wash only →
•• Pre wash+Main wash →
NOTE
•• Too much detergent, bleach or softener may
cause an overflow.
•• Be sure to use the appropriate amount of
detergent.
Adding fabric softener
•• Do not exceed the maximum fill line. Overfilling can
cause early dispensing of the fabric softener, which
may stain clothes. Close the dispenser lid slowly.
–– Liquid detergents for all types of fabric or
designated detergents only for wool
•• For better washing performance and whitening, use
detergent with the general powdered bleach.
•• Detergent is flushed from the dispenser at the
beginning of the cycle.
•• Do not place or store laundry products, such as
detergent, bleach, or liquid fabric softener, on top of
your washer or dryer. Wipe up any spills immediately.
These products can damage the machine's finish and
controls.
18
NORMAL
NORMAL
RMAL
•• Do not leave the fabric softener in the detergent
dispenser for more than 2 days (Fabric softener may
harden).
•• Softener will automatically be added during the last
rinse cycle.
CAUTION
•• To avoid injury, do not place fingers under the lid
or between the lid and the top plate when pressing
or sliding the detergent dispenser lid open or
closed.
•• Do not open the dispenser lid when water is being
supplied.
•• Solvents (benzene, etc) should not be used.
NOTE
•• Do not pour fabric softener directly on the clothes.
Adding water softener
•• A water softener, such as Anti-limescale (e.g. Calgon)
can be used to cut down on the use of detergent in
extremely hard water areas. Dispense according to
the amount specified on the packaging. First add
detergent and then the water softener.
•• Use the quantity of detergent required for soft water.
MAX
NORMAL
Using tablet
1
Open the door and put tablets into the drum.
2
Load the laundry into the drum and close the door.
19
Control Panel
Power button
Programme button
•• Press the Power button to turn the washing
machine on.
•• Programmes are available according to laundry
type.
•• Press and hold the Power button for 1 second
to turn the washing machine off.
•• Lamp will light up to indicate the selected
programme.
Start/Pause button
Options
•• This Start/Pause button is used to start the
wash cycle or pause the wash cycle.
•• This allows you to select an additional cycle
and will light when selected.
•• If a temporary stop of the wash cycle is needed,
press the Start/Pause button.
•• Use these buttons to select the desired cycle
options for the selected cycle.
Display
•• The display shows the settings, estimated
time remaining, options, and status messages.
When the product is turned on, the default
settings in the display will illuminate.
•• The display shows estimate time remaining.
While the size of the load is being calculated
automatically, blinking
or ‘Detecting’
appears.
20
Programme Table
Washing Programme
Programme
Normal
Allergy Care
Description
Provides better performance by
combining various drum motions.
Fabric Type
Coloured fast garments (shirts,
nightdresses, pajamas, etc)
and normally soiled cotton load
(underwear).
Removes allergens such as house
mites, pollen, and cat fur.
Cotton, underwear, pillow covers,
bed sheets, baby wear
Proper
Temp.
Maximum
Load
40 °C
(Cold to
60 °C)
Rating
No
choice
Sanitary
Washes laundry in a hot cycle
Refresh
Helps to remove wrinkles within 20
mins with dry.
Cotton mixed, Polyester mixed Dress
shirts, blouses.
Baby Care
Removes solid and protein stains,
provides better rinse performance.
Lightly soiled baby wear.
Duvet
This cycle is for large items such as
bed cover, pillows, sofa covers, etc.
Cotton bedding except special
garments (delicates, wool, silk, etc.)
with filling: duvets, pillows, blankets,
sofa covers with light filling.
Cold
(Cold to
40 °C)
Sports Wear
This cycle is suitable for sports wear
such as jogging clothes and running
wear.
Coolmax, Gore-tex, Fleece and
Sympatex.
*30 °C
(Cold to
30 °C)
Machine washable woolens with
pure now wool only
40 °C
(Cold to
40 °C)
Wool
Speed Wash
Enables to wash wool fabrics.
(Please use detergent for
machinewashable woolens).
This cycle provides fast washing
time for small loads and lightly soiled
clothes.
Coloured laundry which is lightly
soiled.
CAUTION : Use less than 20 g of
detergent (for 2.0 kg load) otherwise
detergent may remain on the clothes.
3.0 kg
95 °C
No
choice
3 items
5.0 kg
1 king size
3.0 kg
*40 °C
(Cold to
3.0 kg
40 °C)
21
Fabric Type
Proper
Temp.
Maximum
Load
Speed Wash and Dry
A small amount of laundry which can
be dried in an hour.
40 °C
1.0 kg
Single Shirt
Dry
Dries a small load in 19 minutes.
Small load, shirts
1 item
Rinse+Spin
Use for laundry that need rinsing only
of to add rinse-added fabric softener
to laundry
Normal fabrics which can be
washable.
Rating
Programme
Speed
Wash+Dry
Description
Duvets, blankets, pillowcases,
shams, and other bedding.
Bedding
Care
Cold Wash
Downloaded
Removes damp and odors from
bedding without washing.
Low power washing
No
choice
CAUTION : Check fabric care labels
on blankets or duvets before using
the Bedding care programme. The
heated air of the programme may
shrink or damage some items.
Cotton, underwear, pillow covers,
bed sheets
1 item
Cold
Rating
For downloadable cycles. If you did not download any cycles, the default is Silent.
•• * : Proper temperature can be selected after deleting the steam option, automatically-included in the cycle.
•• Water Temperature: Select the appropriate water temperature for chosen wash cycle. Always follow garment
manufacturer’s care label or instructions when washing.
NOTE
•• Neutral detergent is recommended.
22
Drying Programme
Programme
Turbo Dry
Air Dry
Description
Select this cycle to reduce cycle time during the
drying cycle.
Select this cycle to reduce water and energy
usage during the drying cycle.
Fabric Type
Cotton or linen fabrics such as cotton towels,
t-shirts, and linen laundries.
Time 30 min.
Time 60 min.
Time 90 min.
You can change the drying time according to the
maximum load.
Cotton, towel
Time 120 min.
Time 150 min.
NOTE
•• Select maximum selectable spin speed of washing programme to ensure drying results.
•• Where the amount of laundry to be washed and dried in one programme does not exceed the maximum weight
permitted for the drying programme, washing and drying in one continuous sequence is recommended.
23
Extra Options
Programme
Time
Delay
Steam
Add Item
Turbo
Wash™
Turbo
Dry
Air Dry
Time Dry
Normal
●
●
●
●**
●
●
●
Allergy Care
●
●*
●
●
●
●
●
Sanitary
●
●
●
●
●
●
●
Refresh
●
●*
Baby Care
●
●*
●
●
●
●
●
Duvet
●
●
●
Sports Wear
●
●
●
Wool
●
Speed Wash
●
●**
●
●**
●
●
●
Speed
Wash+Dry
●
●*
●
●*
Single Shirt Dry
●
●
●*
Rinse+Spin
●
●
●
●
●
Bedding Care
●
●
Cold Wash
●
●
●
●
●
Downloaded
●
●
●
●
●
●**
●
●
* : This option is automatically included in the cycle and can not be deleted.
** : This option is automatically included in the cycle and can be deleted.
24
●*
Option Cycle
Add Item
Time Delay
Use this function to add loads or remove the foreign
material.
You can set a time delay so that the washing machine
will start automatically and finish after a specified time
interval.
1
Press the Power button.
2
Select a washing programme.
3
Press the Time Delay button and set time required.
4
Press the Start/Pause button.
NOTE
•• The delay time is the time to the end of the
programme, not the start. The actual running time
may vary due to water temperature, wash load
and other factors.
1
Press the Add Item button.
2
Close the door after add loads or remove the
foreign material. (e.g. coin or pin etc.)
3
Press the Start/Pause button.
•• Results when choosing Add Item during cycles.
-W
hen the tub is spinning : Tub stops and Door Lock
is off.
-W
hen water temperature in the tub is higher than
45°C : Add Item is not available with short warning
sound for safety.
-W
hen lots of water is in the tub : Door Lock is off
after draining by safe water level.
NOTE
•• Open the door when Door Lock is off after
checking the safety.
Turbo Wash™
Wash cycle in under 1 hour with energy and water
saving. (based on half of laundry)
1
Press the Power button.
2
Select a washing programme.
3
Press the Turbo Wash™ button.
4
Press the Start/Pause button.
•• Add Item doesn't work when Tub Cleaning course
is in progress for safety.
•• Put the laundry into the tub completely. Laundry
caught in between door closing part can damage
door packing (rubber part) and might cause failure.
NOTE
•• Turbo Wash™ function of Some courses is
selected automatically.
25
Steam
Light
Steam Wash features enhance washing performance
with low energy consumption.
Refresh cycle reduces creases in clothes.
This cycle is suitable for lightly soiled clothing.
NOTE
•• Selectable options will differ depending on
selected course.
1
Press the Power button.
2
Select steam course.
3
Press the Steam button.
Rinse
4
Press the Start/Pause button.
By pressing the Rinse button, the Rinse times can be
selected.
Steam Wash
•• For heavily stained clothes, underwear, or baby
clothes.
•• Refresh cycle is always Steam Wash.
•• Do not use Steam Wash for delicates such as wool,
silk, and easily discoloured clothes.
•• 1 / 2 / 3 / 4 / 5 (times)
Spin
•• Spin speed level can be selected by pressing the Spin
button repeatedly.
- Extra High / High / Medium / Low / Extra Low
•• Spin Only
Wash
1
Press the Power button.
Soak
2
Press the Spin button to select spin speed.
3
Press the Start/Pause button.
Use this mode to wash normal clothes or thick and
heavy clothes which are excessively dirty.
Pre Wash
If the laundry is heavily soiled, the Pre Wash cycle is
recommended.
Intensive
If the laundry is normal and heavily soiled, the Intensive
option is effective.
Normal
This option is automatically selected in every course
except for Rinse+Spin, Baby Care, Single Shirt Dry.
26
Temp.
The Temp. button selects the wash and rinse
temperature combination for the selected cycle. Press
this button until the desired setting is lit. All rinses use
cold tap water.
•• Select the water temperature suitable for the type of
load you are washing. Follow the garment fabric care
labels for best results.
Child Lock (
Wi-Fi(
)
Select this function to lock the buttons on the control
assembly to prevent tampering.
)
Press and hold the Wi-Fi button for 3 seconds. When
Wi-Fi is turned on, the Wi-Fi icon (
) on the control
panel is lit.
Locking the control panel
1
Press and hold the Wash and Rinse button for 3
seconds.
2
A beeper will sound, and ‘
display.
’ will appear on the
When the child lock is set, all buttons are locked
except the Power button.
NOTE
•• Turning off the power will not reset the child lock
function. You must deactivate child lock before
you can access any other functions.
Unlocking the control panel
Press and hold the Wash and Rinse button for 3
seconds.
•• A beeper will sound and the remaining time for the
current programme will reappear on the display.
Refresh Cycle
1
Press the Power button.
2
Select the Refresh programme.
3
Press the Start/Pause button.
Remote Start
Use a smart phone to control your appliance remotely.
You can also monitor your cycle operation so you know
how much time is left in the cycle.
NOTE
•• You must first connect to a gateway and register
your appliance in order to use the Remote Start
function.
To use Remote Start:
1
Press the Power button.
2
Put the laundry in the drum.
3
Press and hold Remote Start button for 3 seconds
to enable Remote Start function.
4
Start a cycle from the LG SmartThinQ application
on your smart phone.
NOTE
•• If you do not start your appliance, it will wait to
start a cycle until you turn off your appliance
from the application or disable the Remote Start
function.
•• When Remote Start is turned on, the door is
automatically locked.
NOTE
•• For better performance load 3 items or less.
When Refresh cycle finishes, laundry will continue
to be tumbled slowly for up to 30 minutes to
prevent wrinkling.
You can open the door in this time by pressing
any button.
To disable Remote Start:
When the Remote Start is activated, press and hold
Remote Start button for 3 seconds.
27
Downloaded
The Downloaded features of this appliance allow you to
download new and special cycles that are not included
in the appliance's basic cycles.
Appliances that have been successfully registered
can download a variety of specialty cycles specific to
the appliance. Only one cycle can be stored on the
appliance at a time.
Once Cycle Download is completed in the washer, the
product keeps the downloaded cycle until you change it
to a new downloaded cycle.
NOTE
•• You can download cycles after registering the
product and configuring the Wi-Fi connection.
•• You can download a desired cycle through the 'LG
SmartThinQ' app. For more information on each
cycle, refer to the 'LG SmartThinQ' app.
•• Depending on the type of washer purchased,
different cycles will be available.
•• The downloaded cycles may be different
depending on the updated version of the 'LG
SmartThinQ' app.
28
Dry
Permanent Press and Synthetics
Use the your Automatic cycles to dry most loads.
Electronic sensors measure the temperature of the
exhaust to increase or decrease drying temperatures for
faster reaction time and tighter temperature control.
•• Do not overload your washing machine
•• Cold water tap must be left on during drying cycles.
•• This washing machine’s automatic process from
washing to drying can be selected easily.
•• For most even drying, make sure all articles in the
clothes load are similar in material and thickness.
•• Do not overload the washing machine by stuffing too
many articles into the drum. Items must be able to
tumble freely.
•• If you open the door and remove the load before the
washing machine has finished its cycle, remember to
press the Start/Pause button.
•• After the end of dry, ‘ ’ is displayed. ‘ ’ means
crease decreasing. The drying cycle is already done.
Press any button and take out clothes. If you do not
press any button, the programme ends after about 4
hours.
NOTE
•• When you turn the washing machine off of the
drying cycle, the drying fan motor can be operated
to save itself for 1 minute.
•• Be careful when removing your clothing from the
washing machine, as the clothing or washing
machine may be hot.
Woolen Articles
•• Do not tumble dry woolen articles. Pull them to their
original shape and dry them flat.
Woven and Loopknit Materials
•• Some woven and loopknit materials may shrink, by
varying amounts, depending on their quality.
•• Always stretch these materials out immediately after
drying.
•• Take out permanent press articles as soon as the
washing machine stops to reduce wrinkles.
Baby clothes and Night Gowns
•• Always check the manufacturer’s instructions.
Rubber and Plastics
•• Do not dry any items made from or containing rubber
or plastics, such as:
–– aprons, bibs, chair covers
–– curtains and table cloths
–– bathmats
Fiber glass
•• Do not dry fiberglass articles in your washing machine.
Glass particles left in the washing machine may be
picked up by your clothes the next time you use the
washing machine and cause skin irritation.
Drying Time Guide
•• The drying time can be selected by pressing the Time
Dry button.
•• These drying times are given as a guide to help you
set your washing machine for manual drying.
NOTE
•• The estimated drying time varies from the actual
drying time during the Automatic cycle. The
type of fabric, size of the load, and the dryness
selected affect drying time.
•• When you select drying only, spinning runs
automatically for energy efficiency.
29
SMART FUNCTIONS
Using LG SmartThinQ Application
Things to check before using LG
SmartThinQ
•• For appliances with the
1
or
logo
Check the distance between the appliance and the
wireless router (Wi-Fi network).
•• If the distance between the appliance and the
wireless router is too far, the signal strength
becomes weak. It may take a long time to
register or installation may fail.
2
Turn off the Mobile data or Cellular Data on your
smartphone.
•• For iPhones, turn data off by going to
Settings → Cellular → Cellular Data.
NOTE
•• To verify the Wi-Fi connection, check the Wi-Fi
icon on the control panel is lit.
•• The appliance supports 2.4 GHz Wi-Fi networks
only. To check your network frequency, contact
your Internet service provider or refer to your
wireless router manual.
•• LG SmartThinQ is not responsible for any network
connection problems or any faults, malfunctions,
or errors caused by network connection.
•• If the appliance is having trouble connecting to the
Wi-Fi network, it may be too far from the router.
Purchase a Wi-Fi repeater (range extender) to
improve the Wi-Fi signal strength.
•• The Wi-Fi connection may not connect or may
be interrupted because of the home network
environment.
•• The network connection may not work properly
depending on the Internet service provider.
•• The surrounding wireless environment can make
the wireless network service run slowly.
3
Connect your smartphone to the wireless router.
•• The appliance cannot be registered due to
problems with the wireless signal transmission.
Unplug the appliance and wait about a minute
before trying again.
•• If the firewall on your wireless router is enabled,
disable the firewall or add an exception to it.
•• The wireless network name (SSID) should be a
combination of English letters and numbers. (Do
not use special characters.)
•• Smartphone user interface (UI) may vary
depending on the mobile operating system (OS)
and the manufacturer.
•• If the security protocol of the router is set to
WEP, you may fail to set up the network. Please
change it to other security protocols (WPA2 is
recommended) and register the product again.
30
Installing LG SmartThinQ
Push Alert
Search for the LG SmartThinQ application from the
Google Play Store or Apple App Store on a smart
phone. Follow instructions to download and install the
application.
Turn on the Push Alerts to receive appliance status
notifications. The notifications are triggered even if the
LG SmartThinQ application is off.
NOTE
•• If you choose the simple login to access the LG
SmartThinQ application, you must go through
the appliance registration process each time
you change your smartphone or reinstall the
application.
NOTE
•• If you change your wireless router, your Internet
service provider or your password after registering
the appliance, please delete it from the LG
SmartThinQ Settings → Edit Product and
register again.
•• The application is subject to change for appliance
improvement purposes without notice to users.
•• Functions may vary by model.
Wi-Fi Function
•• For appliances with the
or
logo
Communicate with the appliance from a smart phone
using the convenient smart features.
Washer Cycle
Open Source Software Notice Information
To obtain the source code under GPL, LGPL, MPL, and
other open source licenses, that is contained in this
product, please visit http://opensource.lge.com.
Set or download any perferred cycle and operate by
remote control.
In addition to the source code, all referred license terms,
warranty disclaimers and copyright notices are available
for download.
Tub Clean Coach
LG Electronics will also provide open source code to you
on CD-ROM for a charge covering the cost of performing
such distribution (such as the cost of media, shipping,
and handling) upon email request to opensource@lge.
com. This offer is valid for three (3) years from the date
on which you purchased the product.
Check the appropriate Tub Clean period based on the
washing frequency.
Energy Monitoring
Check the energy consumption of the recently used
cycles and monthly average.
Smart Diagnosis
If you use the Smart Diagnosis function, you will be
provided with the useful information such as a correct
way of using the appliance based on the pattern of use.
Settings
Allows you to set various options on the appliance and
in the application.
31
Smart Diagnosis™ Using a Smart Phone
•• For appliances with the
or
4
logo
Use this function if you need an accurate diagnosis by
an LG Electronics customer information centre when the
appliance malfunctions or fails.
Smart Diagnosis™ can not be activated unless the
appliance is connected to power. If the appliance is
unable to turn on, then troubleshooting must be done
without using Smart Diagnosis™.
Using Smart Diagnosis™
Smart Diagnosis™ Through the
Customer Information Centre
Use this function if you need an accurate diagnosis by
an LG Electronics customer information center when the
appliance malfunctions or fails. Use this function only
to contact the service representative, not during normal
operation.
1
Press the Power button to turn on the washing
machine. Do not press any other buttons or turn
the cycle selector knob.
2
When instructed to do so by the call centre, place
the mouthpiece of your phone close to the Power
button.
Max
m
10 m
3
32
Press and hold the Temp. button for 3 seconds,
while holding the phone mouthpiece to the icon or
Power button.
Keep the phone in place until the tone transmission
has finished. Time remaining for data transfer is
displayed.
•• For best results, do not move the phone while
the tones are being transmitted.
•• If the call centre agent is not able to get an
accurate recording of the data, you may be
asked to try again.
5
Once the countdown is over and the tones have
stopped, resume your conversation with the call
centre agent, who will then be able to assist you
using the information transmitted for analysis.
NOTE
•• The Smart Diagnosis™ function depends on the
local call quality.
•• The communication performance will improve and
you can receive better service if you use the home
phone.
•• If the Smart Diagnosis™ data transfer is poor due
to poor call quality, you may not receive the best
Smart Diagnosis™ service.
MAINTENANCE
WARNING
•• Unplug the washing machine before cleaning to
avoid the risk of electric shock. Failure to follow
this warning may result in serious injury, fire,
electric shock, or death.
•• Never use harsh chemicals, abrasive cleaners, or
solvents to clean the washing machine. They may
damage the finish.
Cleaning your Washing Machine
Care and Cleaning of the Interior
•• Use a towel or soft cloth to wipe around the washing
machine door opening and door glass.
•• Always remove items from the washing machine as
soon as the cycle is complete. Leaving damp items
in the washing machine can cause wrinkling, colour
transfer, and odour.
•• Run the Tub Clean cycle once a month (or more often
if needed) to remove detergent buildup and other
residue.
Care After Wash
•• After the cycle is finished, wipe the door and the inside
of the door seal to remove any moisture.
•• Leave the door open to dry the drum interior.
•• Wipe the body of the washing machine with a dry cloth
to remove any moisture.
Cleaning the Water Inlet Filter
•• Turn off the stopclock if the washing machine is to be
left for any length of time (e.g. holiday), especially if
there is no floor drain (gully) in the immediate vicinity.
•• ‘ ’ icon will be displayed on the control panel when
water is not entering the detergent dispenser.
Proper care of your washing machine can extend its life.
•• If water is very hard or contains traces of lime deposit,
the water inlet filter may become clogged. It is
therefore a good idea to clean it occasionally.
Door:
1
Turn off the water tap and unscrew the water inlet
hose.
2
Clean the filter using a hard bristle brush.
Cleaning the Exterior
•• Wash with a damp cloth on the outside and inside and
then dry with a soft cloth.
Exterior:
•• Immediately wipe off any spills.
•• Wipe with a damp cloth.
•• Do not press the surface or the display with sharp
objects.
33
Cleaning the Drain Pump Filter
4
After cleaning, turn the pump filter and insert the
drain plug.
5
Close the cover cap.
•• The drain filter collects threads and small objects left
in the laundry. Check regularly that the filter is clean to
ensure smooth running of your washing machine.
•• Allow the water to cool down before cleaning the drain
pump, carrying out emergency emptying, or opening
the door in an emergency.
1
2
Open the cover cap and pull out the hose.
Unplug the drain plug and open the filter by turning
it to the left.
2
Container to
collect the
drained water.
CAUTION
•• First drain using the drain hose and then open the
pump filter to remove any threads or objects.
•• Be careful when draining, as the water may be
hot.
1
3
34
Remove any extraneous matter from the pump
filter.
Cleaning the Dispenser
Tub Clean
Leaving detergent in the detergent dispenser for an
extended period of time or using the washing machine
for a long period of time may cause the build-up of
scales in the detergent dispenser. Pull out and clean the
detergent dispenser once a week.
Tub Clean is a special cycle to clean the inside of the
washing machine.
A higher water level is used in this cycle at higher spin
speed. Perform this cycle regularly.
1
Slide the detergent dispenser lid open.
1
Remove any clothing or items from the washing
machine and close the door.
2
Remove the detergent dispenser covers and pull
out the detergent cup.
2
Open the dispenser lid and add Anti limescale (e.g.
Calgon) to the main wash compartment.
3
Close the dispenser lid slowly.
4
Power On and then press and hold the Spin and
Temp. button for 3 seconds.
Then ‘
3
Clean them with warm water.
4
Wipe any moisture with a dry towel or cloth after
cleaning.
5
Replace the detergent cups and detergent
dispenser covers.
- Use a soft cloth or brush for cleaning and remove
any residue.
’ will be displayed on the display.
5
Press the Start/Pause button to start.
6
After the cycle is complete, leave the door open to
allow the washing machine door opening, flexible
gasket and door glass to dry.
CAUTION
•• If there is a child, be careful not to leave the door
open for too long.
NOTE
WARNING
•• Do not spray water inside the washing machine.
Doing so may cause fire or electric shock.
•• Do not add any detergent to the detergent
compartments. Excessive suds may generate and
leak from the washing machine.
NOTE
•• Use water only when you clean the detergent
dispenser. Make sure to use Rinse + Spin to rinse
the washer tub before the wash cycle when you
use a cleaning detergent to clean the washer tub.
35
Caution on Freezing During
Winter
•• After closing the tap, disconnect the cold inlet hose
from the tap, and remove water while keeping the
hose facing downwards.
•• When frozen, the product does not operate normally.
Make sure to install the product where it will not freeze
during winter.
•• In case the product must be installed outside on a
porch or in other outdoor conditions, make sure to
check the following.
Cold inlet
hose
How to Keep the Product from Freezing
•• After washing, remove water remaining inside the
pump completely with the opening hose plug used for
removal of residual water. When the water is removed
completely, close the hose plug used for removal of
residual water and cover cap.
Check for Freezing
•• If water does not drain when opening the hose plug
used for removal of residual water, check the drainage
unit.
Drain plug
Drain plug
Cover cap
•• Hang down drain hose to pull out water inside the
hose completely.
Cover cap
•• Turn the power on, select Rinse and Spin, and press
the Start/Pause button.
MAX
NORMAL
Drain hose
CAUTION
•• When the drain hose is installed in a curved
shape, the inner hose may freeze.
Dispenser
Drain hose
NOTE
•• Check that water is coming into the dispenser
while rinsing, and water is draining through the
drain hose while spinning.
’ is shown in display window while the
•• When ‘
product is in operation, check water supply unit and
drainage unit (Some models do not have an alarm
function that indicates freezing).
36
How to Handle Freezing
•• Make sure to empty the drum, pour warm water of
50–60 °C up to the rubber part inside the drum, close
the door, and wait for 1–2 hours.
•• When water is removed completely from the drum,
close the hose plug used for removal of residual
water, select Rinse and Spin, and press the Start/
Pause button.
MAX
NORMAL
50‒60 °C
Drain hose
Dispenser
NOTE
CAUTION
•• Do not use boiling water. It may cause burns or
damage to the product.
•• Open the cover cap and hose plug used for removal
of residual water to extract water completely.
•• Check that water is coming into the dispenser
while rinsing, and water is draining through the
drain hose while spinning.
•• When water supply problems occur, take the following
measures.
–– Turn off the tap, and thaw out the tap and both
connection areas of inlet hose of the product using
a hot water cloth.
–– Take out inlet hose and immerse in warm water
below 50–60 °C.
Drain plug
Cover cap
NOTE
•• If when water does not drain, this means the ice is
not melted completely. Wait more.
Inlet hose
50‒60 °C
37
TROUBLESHOOTING
•• Your washing machine is equipped with an automatic error-monitoring system to detect and diagnose problems at
an early stage. If your washing machine does not function properly or does not function at all, check the following
before you call for service:
Diagnosing Problems
Symptoms
Reason
Solution
•• Stop washing machine, check drum and
drain filter.
Rattling and
clanking noise
Foreign objects such as coins or
safety pins may be in drum or pump.
Thumping sound
Heavy wash loads may produce a
thumping sound. This is usually
normal.
•• If sound continues, washing machine
is probably out of balance. Stop and
redistribute wash load.
Have all the transit bolts and tub
support been removed?
•• If not removed during installation, refer to
Installation guide for removing transit bolts.
Are all the feet resting firmly on the
ground?
•• Make sure the washing machine is level and
tighten the lock nuts up towards the base of
the appliance.
Inlet hoses or drain hose are loose at
tap or washing machine.
•• Check and tighten hose connections.
House drain pipes are clogged.
•• Unclog drain pipe. Contact plumber if
necessary.
Vibrating noise
Water leaks
•• Too much detergent or unsuitable detergent
may cause excessive foaming which may
result in water leaks.
Oversudsing
Water does not
enter washing
machine or it
enters slowly
Water in the
washing
machine does
not drain or
drains slowly
38
•• If noise continues after washing machine
is restarted, call your authorised service
centre.
Water supply is not adequate in that
location.
•• Check another tap in the house.
Water supply tap is not completely
open.
•• Fully open tap.
Water inlet hose(s) are kinked.
•• Straighten hose.
The filter of the inlet hose(s) clogged.
•• Check the filter of the inlet hose.
Drain hose is kinked or clogged.
•• Clean and straighten the drain hose.
The drain filter is clogged.
•• Clean the drain filter.
Symptoms
Washing
machine does
not start
Washing
machine will not
spin
Reason
Solution
Electrical power cord may not be
plugged in or connection may be
loose.
•• Make sure plug fits tightly in wall outlet.
House fuse blown, circuit breaker
tripped,or a power outage has
occurred.
•• Reset circuit breaker or replace fuse. Do not
increase fuse capacity. If problem is a circuit
overload, have it corrected by a qualified
electrician.
Water supply tap is not turned on.
•• Turn on water supply tap.
Check that the door is firmly shut.
•• Close the door and press the Start/Pause
button. After pressing the Start/Pause
button, it may take a few moments before
the washing machine begins to spin. The
door must be locked before spin can be
achieved. Add 1 or 2 similar items to help
balance the load. Rearrange load to allow
proper spinning.
Door does not
open
•• Once washing machine has started, the
door cannot be opened for safety reasons.
Check if the ‘Door Lock’ icon is illuminated.
You can safely open the door after the ‘Door
Lock’ icon turns off.
Wash cycle time
delayed
•• The washing time may vary by the
amount of laundry, water pressure, water
temperature and other usage conditions.
If an imbalance is detected or if the suds
removing programme is on, the wash time
will increase.
Fabric softener
overflow
Too much softener may cause an
overflow.
•• Follow softener guidelines to ensure
appropriate amount is used. Do not exceed
the maximum fill line.
Softeners
dispensed too
early
•• Close the dispenser lid slowly. Do not open
the lid during the wash cycle.
Dry problem
•• Do not overload. Check that the washing
machine is draining properly to extract
adequate water from the load. Clothes load
is too small to tumble properly. Add a few
towels.
Does not dry
39
Symptoms
Odor
Your home
appliance and
smartphone is
not connected
to the Wi-Fi
network.
40
Reason
Solution
This odor is caused by the rubber
attached to the washing machine.
•• It is the normal odor of new rubber and will
disappear after the machine has been run a
few times.
If the rubber door gasket and door
seal area are not cleaned regularly,
odors can occur from mold or foreign
substances.
•• Be sure to clean the gasket and door seal
regularly and check under the door seal for
small items when unloading the washer.
Odors can occur if foreign substances
are left in the drainage pump filter.
•• Be sure to clean the drainage pump filter
regularly.
Odors can occur if the drainage hose
is not properly installed, causing
siphoning (water flowing back inside
the washing machine).
•• When installing the drainage hose, be sure
that it doesn’t become kinked or blocked.
Using the dry function, odors can
occur from lint and other laundry
matter sticking to the heater.(Dryer
model only)
•• This is not a malfunction.
A particular odor can occur from
drying wet clothes with hot air. (Dryer
model only)
•• The odor will disappear after a short while.
The password for the Wi-Fi that you
are trying to connect to is incorrect.
•• Find the Wi-Fi network connectedto your
smartphone and remove it,then register
your appliance on LG SmartThinQ.
Mobile data for your smartphone is
turned on.
•• Turn off the Mobile data of your smartphone
and register the applianceusing the Wi-Fi
network.
The wireless network name (SSID) is
set incorrectly.
•• The wireless network name (SSID)should
be a combination of Englishletters and
numbers. (Do not usespecial characters.)
The router frequency is not 2.4 GHz.
•• Only a 2.4 GHz router frequency
issupported. Set the wireless router
to2.4 GHz and connect the applianceto
the wireless router. To check therouter
frequency, check with yourInternet service
provider or the routermanufacturer.
The distance between the appliance
and the router is too far.
•• If the distance between the applianceand the
router is too far, the signalmay be weak and
the connection maynot be configured correctly.
Move thelocation of the router so that it is
closerto the appliance.
Error Messages
Symptoms
Reason
Solution
Water supply is not adequate in
area.
•• Check another tap in the house.
Water supply taps are not
completely open.
•• Fully open tap.
Water inlet hose(s) are kinked.
•• Straighten hose(s).
The filter of the inlet hose(s) are
clogged.
•• Check the filter of the inlet hose.
If water leakage occurred in
the inlet hose, indicator ‘ ’ will
become red.
•• May vary depending on the model.
Drain hose is kinked or clogged.
•• Clean and straighten the drain hose.
The drain filter is clogged.
•• Clean the drain filter.
Load is too small.
•• Add 1 or 2 similar items to help balance
the load.
Load is out of balance.
•• Add 1 or 2 similar items to help balance
the load.
The appliance has an imbalance
detection and correction system.
If individual heavy articles are
loaded (e.g. bath mat, bath
robe, etc.) this system may stop
spinning or even interrupt the
spin cycle altogether.
•• Rearrange load to allow proper spinning.
If the laundry is still too wet at
the end of the cycle, add smaller
articles of laundry to balance the
load and repeat the spin cycle.
•• Rearrange load to allow proper spinning.
41
WARRANTY
Symptoms
Reason
Door is not closed properly.
Solution
•• Close the door completely.
If ‘ ,
,
’ is not released, call for
service.
•• Unplug the power plug and call for
service.
Water overfills due to the faulty
water valve.
Water level sensor has
malfunctioned.
42
•• Close the water tap.
•• Unplug the power plug.
•• Call for service.
•• Close the water tap.
•• Unplug the power plug.
•• Call for service.
Over load in motor.
•• Allow the washing machine to stand for
30 minutes to allow the motor to cool,
then restart the cycle.
Water leaks.
•• Call for service.
The washer experienced a power
failure.
•• Restart the cycle.
Control Error
•• Unplug the power plug and call for
service.
Is Inlet/outlet hose or drainage
pump frozen?
•• Supply warm water into the tub and
unfreeze outlet hose and drainage pump.
Wet a towel in warm water and apply to
inlet hose.
Do you have problems with
washing or drying your laundry?
•• When the detergent dispenser lid is open,
the washing or drying function is disabled.
Close the detergent dispenser lid tightly.
This limited warranty does not cover:
•• Service trips to deliver, pick up, or install or repair the product; instruction to the customer on operation of the
product; repair or replacement of fuses or correction of wiring or plumbing, or correction of unauthorized repairs/
installation.
•• Failure of the product to perform during power failures and interruptions or inadequate electrical service.
•• Damage caused by leaky or broken water pipes, frozen water pipes, restricted drain lines, inadequate or interrupted
water supply or inadequate supply of air.
•• Damage resulting from operating the Product in a corrosive atmosphere or contrary to the instructions outlined in the
Product’s owner’s manual.
•• Damage to the Product caused by accidents, pests and vermin, lightning, wind, fire, floods, or acts of God.
•• Damage or failure caused by unauthorized modification or alteration, or if it is used for other than the intended
purpose, or any water leakage where the product was not properly installed.
•• Damage or failure caused by incorrect electrical current, voltage, or plumbing codes, commercial or industrial use,
or use of accessories, components, or consumable cleaning products that are not approved by LG.
•• Damage caused by transportation and handling, including scratches, dents, chips, and/or other damage to the finish
of your product, unless such damage results from defects in materials or workmanship.
•• Damage or missing items to any display, open box, discounted, or refurbished Product.
•• Products with original serial numbers that have been removed, altered, or cannot be readily determined. Model and
Serial numbers, along with original retail sales receipt, are required for warranty validation.
•• Increases in utility costs and additional utility expenses.
•• Repairs when your Product is used in other than normal and usual household use or contrary to the instructions
outlined in the Product’s owner’s manual.
•• Costs associated with removal of your Product from your home for repairs.
•• The removal and reinstallation of the Product if it is installed in an inaccessible location or is not installed in
accordance with published installation instructions, including LG’s owner’s and installation manuals.
•• Damage resulting from misuse, abuse, improper installation, repair, or maintenance. Improper repair includes use of
parts not approved or specified by LG.
Strange vibration or noise
caused by not removing transit
bolts or tub support.
Leakage caused by dirt (hair,
lint) on gasket and door glass.
Tub
support
Carton
base
Transit
bolt
Remove the transit bolts &
tub support.
Clean the gasket & door
glass.
43
Not draining caused by clogging
of pump filter.
Clean the pump filter.
Water is not coming because
water inlet valve filters are
clogged or water inlet hoses are
kinked.
Clean the inlet valve filter
or reinstall the water inlet
hoses.
Water is not coming because too
much detergent use.
Laundry is hot or warm after
finished washing because the
inlet hoses are installed in
reverse.
Water is not supplied because
the water tap is not turned on.
Leakage caused by improper
installation of drain hose or
clogged drain hose.
Inlet Filter
Dispenser
Cold
Water
Inlet
Clean the detergent
disperser.
Hot
Water
Inlet
Reinstall the inlet hoses.
Turn on the water tap.
water tap
Elbow
Bracket
Reinstall the drain hose.
Tie Strap
Leakage caused by improper
installation of water inlet hose or
using other brand inlet hoses.
Reinstall the inlet hose.
No power problem caused by
loose connection of power cord
or electrical outlet problem.
Reconnect the power cord
or change the electrical
outlet.
44
Level
Service trips to deliver, pick
up, install the product or for
instruction on product use. The
removal and reinstallation of the
Product.
1°
If all screws are not installed
properly, it may cause excessive
vibration (Pedestal model only).
Water hammering (banging)
noise when washing machine is
filling with water.
The warranty covers
manufacturing defects
only. Service resulting from
improper Installation is not
covered.
Install 4 screws at each
corner (Total 16EA).
High
Pressure
Water
Hit!!
Natural
water flow
Sudden
stopping
Loud noise water flow
Adjust the water pressure
by turning down the water
valve or water tap in the
home.
45
Memo
Memo