LG | T2735NTWV | LG T2735NTWV Owner’s Manual

Before beginning installation, read these instructions carefully. This
will simplify installation and ensure that the product is installed
correctly and safely. Leave these instructions near the product after
installation for future reference.
This manual may contain images or content
different from the model you purchased.
This manual is subject to revision by the
SAFETY INSTRUCTIONS����������������������������������������3
Important Safety Instructions.......................................................... 4
Parts............................................................................................... 7
Accessories.................................................................................... 7
Specifications................................................................................. 8
Installation Place Requirements..................................................... 9
Unpacking and Removing Packing Materials������������������������������ 10
Stacking the Pedestal Washing Machine������������������������������������ 10
Connecting the Supply Hose.........................................................11
Installation the Drain Hose........................................................... 13
Leveling the Appliance.................................................................. 14
Using the Appliance...................................................................... 16
Sorting Laundry............................................................................ 17
Closing the Door and Drawer....................................................... 18
Adding Cleaning Products............................................................ 18
Control Panel................................................................................ 20
Programme Table......................................................................... 21
Option Programme....................................................................... 22
SMART FUNCTION.................................................23
Using the Smart Diagnosis™ Function......................................... 23
Cleaning Your Washing Machine.................................................. 24
Tub Clean..................................................................................... 25
Cleaning the Water Inlet Filter...................................................... 25
Cleaning the Lint Filter.................................................................. 26
Caution on Freezing During Winter.............................................. 26
Diagnosing Problems................................................................... 28
Error Messages............................................................................ 33
The following safety guidelines are intended to prevent unforeseen risks or
damage from unsafe or incorrect operation of the product.
The guidelines are separated into ‘WARNING’ and ‘CAUTION’ as described
This symbol is displayed to the indicate matters and operations that
can cause risk. Read the part with this symbol carefully and follow the
instructions in order to avoid risk.
This indicates that the failure to follow the instructions can cause serious
injury or death.
This indicates that the failure to follow the instructions can cause the minor
injury or damage to the product.
To reduce the risk of explosion, fire, death, electric shock, injury or
scalding to persons when using this product, follow basic precautions,
including the following:
Children in the Household
This appliance is not intended for use by persons (including children) with reduced
physical, sensory or mental capabilities, or lack of experience and knowledge,
unless they have been given supervision or instruction concerning use of the
appliance by a person responsible for their safety. Children should be supervised to
ensure that they do not play with the appliance.
Important Safety Instructions
To reduce the risk of explosion, fire, death, electric shock, injury or
scalding to persons when using this product, follow basic precautions,
including the following:
•• Never attempt to operate the appliance if it is damaged, malfunctioning, partially
disassembled, or has missing or broken parts, including a damaged cord or plug.
•• This appliance should only be transported by two or more people holding the
appliance securely.
•• Do not install the appliance in a damp and dusty place. Do not install or store the
appliance in any outdoor area, or any area that is subject to weathering conditions
such as direct sunlight, wind, or rain or temperatures below freezing.
•• Tighten the drain hose to avoid separation.
•• If the power cord is damaged or the hole of the socket outlet is loose, do not use the
power cord and contact an authorized service centre.
•• This appliance must not be installed behind a lockable door, a sliding door or a door
with a hinge on the opposite side to that of the appliance, in such a way that a full
opening of the appliance door is restricted.
•• This pedestal washing machine must be installed underneath a matching LG frontloading washing machine manufactured after 2009.
•• This appliance must be grounded. In the event of malfunction or breakdown,
grounding will reduce the risk of electric shock by providing a path of least resistance
for electric current.
•• This appliance is equipped with a power cord having an equipment-grounding
conductor and a grounding power plug. The power plug must be plugged into an
appropriate socket outlet that is installed and grounded in accordance with all local
codes and ordinances.
•• Improper connection of the equipment-grounding conductor can result in risk of
electric shock. Check with a qualified electrician or service personnel if you are in
doubt as to whether the appliance is properly grounded.
•• Do not modify the power plug provided with the appliance. If it does not fit the outlet,
have a proper outlet installed by a qualified electrician.
•• Do not use a sharp object like drill or pin to press or separate an operation unit.
•• Do not repair or replace any part of the appliance. All repairs and servicing must be
performed by qualified service personnel unless specifically recommended in this
Owner’s Manual. Use only authorized factory parts.
•• Use new hose or hose-set supplied with the appliance. Reusing old hoses can cause
a water leak and subsequent property damage.
•• Do not reach into the appliance if the tub or agitator is moving.
•• Keep the area underneath and around the appliance free of combustible materials
such as lint, paper, rags, chemicals, etc.
•• Do not put animals, such as pets into the appliance.
•• Do not leave the appliance door open. Children may hang on the door or crawl inside
the appliance, causing damage or injury.
•• Never reach into the appliance while it is operating. Wait until the drum has completely
•• Do not put in, wash or dry articles that have been cleaned in, washed in, soaked in, or
spotted with combustible or explosive substances (such as wax, oil, paint, gasoline,
degreasers, drycleaning solvents, kerosene, vegetable oil, cooking oil, etc.). Improper
use can cause fire or explosion.
•• In case of flood, disconnect the power plug and contact the LG Electronics customer
information centre.
•• Do not push down the door excessively, when the appliance door is open.
•• Do not touch the door during a high temperature programme.
•• Do not use flammable gas and combustible substances (benzene, gasoline, thinner,
petroleum, alcohol, etc.) near the appliance.
•• If the drain hose or inlet hose is frozen during winter, use it only after thawing.
•• Keep all washing detergents, softener and bleach away from children.
•• Do not touch the power plug or the appliance controls with wet hands.
•• When pulling out the power plug from an outlet, hold the power plug, not the cable.
•• Do not bend the power cable excessively or place a heavy object on it.
•• If there is a gas leakage (isobutane, propane, natural gas, etc.), do not touch the
appliance or power plug and ventilate the area immediately.
••Do not operate the pedestal washing machine with two or more pedestal washing
machines stacked.
•• To avoid breaking the door glass, do not push too hard on the door when closing.
•• Do not step on the pedestal washing machine.
•• Do not wash rugs, mats, shoes or pet blankets, or any other items other than clothes
or sheets, in this machine.
•• This appliance must only be used for domestic household purposes and should not be
used in mobile applications.
•• Securely plug the power plug in the socket outlet after completely removing any
moisture and dust.
•• Disconnect the power cord before cleaning the appliance.
•• Never unplug the appliance by pulling on the power cable. Always grip the power plug
firmly and pull straight out from the socket outlet.
•• Do not spray water inside or outside the appliance to clean it.
•• Before discarding an old appliance, unplug it. Cut off the cable directly behind the
appliance to prevent misuse.
•• Dispose of all packaging materials (such as plastic bags and styrofoam) away from
children. The packaging materials can cause suffocation.
•• Remove the door before disposing of or discarding this appliance to avoid the danger
of children or small animals getting trapped inside.
Lint Filter
Control Panel
Water Supply Hose
Power Plug
Water Drain Hose
Leveling Feet
Water supply hose
(for cold water)
supply hose
Water drain hose
Water supply hose
General-type connector / Screw-type
Cable tie
Water drain hose
Anti-slip sheets
Detergent measuring
Hose clip
•• Different accessories may apply to each model.
3.5 kg (Wash)
3.5 kg (Wash)
Power Supply
220 V~, 60 Hz
220~240 V~, 50 Hz
700 mm (W) x 770 mm (D) x 360 mm
700 mm (W) x 770 mm (D) x 360 mm
Product Weight
45 kg
45 kg
Water Pressure
0.1 - 0.8 MPa (1.0 - 8.0 kgf / cm²)
0.1 - 0.8 MPa (1.0 - 8.0 kgf / cm²)
•• Appearance and specifications may change without notice to improve the quality of the product.
•• The external hot water supply MUST NOT exceed 65°C.
•• No further backflow protection required for connection to the water supply.
Installation Place Requirements
•• Ensure that when the appliance is installed, it is
easily accessible for an engineer in the event of a
133 cm
128 cm
2.5 cm
70 cm
2.5 cm
•• Do not install the appliance in rooms where
freezing temperatures may occur. Frozen hoses
may burst under pressure. The reliability of
the electronic control unit may be impaired at
temperatures below freezing point.
(51 cm additional
needed for service)
Level floor : Allowable slope under the entire
appliance is 1°.
Power outlet : Must be within 1.5 meters of either
side of the location of the appliance.
•• Do not overload the outlet with more than one
Additional Clearance : 2.5 cm at the sides and 10
cm behind the unit.
•• Do not place or store laundry products on top of the
appliance at any time.
•• These products may damage the finish or controls.
•• The plug must be plugged into an appropriate
outlet that is properly installed and grounded in
accordance with all local codes and ordinances.
•• Install the appliance on a flat hard floor.
•• Make sure that air circulation around the appliance
is not impeded by carpets, rugs, etc.
•• Never try to correct any unevenness in the floor
with pieces of wood, cardboard or similar materials
under the appliance.
•• If it is impossible to avoid positioning the appliance
next to a gas cooker or coal burning stove, an
insulation (85x60 cm) covered with aluminum foil
on the side facing the cooker or stove must be
inserted between the two appliances.
•• With the appliance installed, adjust all four feet
using a transit bolt spanner to ensure the appliance
is stable, and a clearance of approximately 20 mm
is left between the top of the appliance and the
underside of any work-top.
•• If the appliance is delivered in winter and
temperatures are below freezing, place the
appliance at room temperature for a few hours
before putting it into operation.
•• Do not use a drip pan as it can block the drawer.
Using the drip pan may result in increased vibration
and noise during operation.
•• This equipment is not designed for maritime use
or for use in mobile installations such as caravans,
aircraft etc.
Electrical Connection
•• Do not use an extension cord or double adapter.
•• Always unplug the appliance and turn off the water
supply after use.
•• Connect the appliance to an earthed socket in
accordance with current wiring regulations.
•• The appliance must be positioned so that the plug
is easily accessible.
•• Repairs to the appliance must only be carried out
by qualified personnel. Repairs carried out by
inexperienced persons may cause injury or serious
malfunctioning. Contact your local service centre.
Unpacking and Removing
Packing Materials
Stacking the Pedestal Washing
Lift the appliance off the foam base.
Pull and save the foam block for future use.
•• If you must lay the appliance down to remove
the carton base, always protect the side of the
appliance and lay it carefully on its side. Do
not lay the appliance on its front or back.
Make sure the leveling feet on the front-loading
washing machine are fully retracted before
stacking. Place the front-loading washing
machine on top of the pedestal washing
machine. Make sure the holes on the pedestal
washing machine align with the holes in the
front-loading washing machine.
•• If the washing machine must be moved in
the future, the foam block will help prevent
damage to the washing machine during
Stacking holes
Stacking holes
Install 4 long screws (included in box) at each
corner to securely attach the front-loading
washing machine to the pedestal washing
•• To prevent damage, do not remove the foam block
until the washing machine is at the final location.
Turn the top cover about 180 degrees.
•• Cover the upper hole with the top cover and
install 4 short screws (included in packing box)
to fix it in place.
Long screws
Turn the feet of the front-loading washing
machine slightly until it is snugged up against the
pedestal washing machine.
Short screws
Top cover
•• The top cover must be installed to avoid the risk
of electric shock or short circuit from water drops.
Failure to do so can cause serious injury, fire,
electric shock or death.
•• This pedestal washing machine must be installed
underneath a matching LG front-loading washing
machine manufactured after 2009. (16-21 kg
washing machine only)
•• The pedestal washing machine will not work as a
standalone unit.
•• The pedestal washing machine must be stacked
under an LG front-loading washing machine in
order to operate properly.
Connecting the Supply Hose
Connecting Hose to Water Tap
•• Water supply pressure must be between 0.1 MPa
and 0.8 MPa (1.0‒8.0 kgf/cm2).
Connecting Screw-Type Hose to Tap with
•• Do not strip or crossthread when connecting supply
hose to the valve.
Screw the hose connector onto the water supply tap.
•• If the water supply pressure is more than 0.8 MPa,
a decompression device should be installed.
•• Periodically check the condition of the hose and
replace the hose if necessary.
Checking the Rubber Seal on the
Supply Hose
Two rubber seals are supplied with the water supply
hoses. They are used for preventing water leaks.
Make sure the connection to taps is sufficiently tight.
Connecting Screw-Type Hose to Tap Without
Loose the four fixing screws.
Hose connector
Rubber seal
Fixing screw
Hose connector
Rubber seal
Remove the guide plate if the tap is too large to
fit the adapter.
Guide plate
Push the adapter onto the end of the tap so that
the rubber seal forms a watertight connection.
Tighten the four fixing screws.
Push the supply hose vertically upwards so
that the rubber seal within the hose can adhere
completely to the tap and then tighten it by
screwing it to the right.
Push the adapter onto the end of the tap so that
the rubber seal forms a watertight connection.
Tighten the four fixing screws and the adapter
ring plate.
Pull the connector latch plate down, push the
supply hose onto the adapter, and release the
connector latch plate. Make sure the adapter
locks into place.
Latch plate
Connecting One Touch Type Hose to Tap
Without Thread
Unscrew the adapter ring plate and loose the
four fixing screws.
Ring plate
Remove the guide plate if the tap is too large to
fit the adapter.
Guide plate
•• After connecting the supply hose to the water
tap, turn on the water tap to flush out foreign
substances (dirt, sand, sawdust, and etc.) in the
water lines. Let the water drain into a bucket, and
check the water temperature.
Connecting Hose to Two Washing
Connect the water supply hose connector to the
water supply hose of the front-loading washing
machine. Open the accessory package for
pedestal washing machine installation.
Installation the Drain Hose
•• The drain hose should not be placed higher than
100 cm above the floor. Water in the appliance may
not drain or may drain slowly.
Insert the hose clip onto the drain hose elbow.
Hose clip
Water supply
hose connector
Drain hose elbow
With the hose leading up from the elbow, insert
the elbow onto the drain outlet on the back of the
pedestal washing machine.
Adjust the hose clip in place to prevent leaking.
Locate the water supply hose of pedestal
washing machine to the water supply hose
connector. pedestal washing machine to be
Connect the additionally provided water supply
hose of the front-loading washing machine to the
water supply hose connector and water faucet.
Hose clip
Water supply hose connector
Using the Drain Hose Connector
Leveling the Appliance
Connect the drain hose of the front-lading washing
machine and the pedestal washing machine to the
drain connector. Insert the included wire hose clamps
on to the ends of the two drain hoses. Push the drain
hoses firmly onto the drain connector. Adjust the wire
hose clamps to prevent the hoses from coming loose
or leaking. Failure to do so could result in flooding.
Use of the drain connector helps avoid siphoning,
odors, or improper draining.
If the floor is uneven, turn the adjustable feet as
required (Do not insert pieces of wood etc. under
the feet). Make sure that all four feet are stable and
resting on the floor and then check that the appliance
is perfectly level (Use a spirit level).
•• Once the appliance is level, tighten the lock nuts
up towards the base of the appliance. All lock nuts
must be tightened.
Drain hose
Lock nut
Tighten all 4
lock nuts securely
Diagonal Check
•• When pushing down the edges of the top plate
diagonally, the appliance should not move up and
down at all (check both directions). If the appliance
rocks when pushing the machine top plate
diagonally, adjust the feet again.
•• When stacking the front-loading washing machine
on the pedestal washing machine, use the leveling
feet on the pedestal washing machine to level
both. The front-loading washing machine´s leveling
feet should be minimized and the locknuts turned
counterclockwise to secure them.
•• Timber or suspended type flooring may contribute
to excessive vibration and unbalance.
•• If the washing machine is installed on a raised
platform, it must be securely fastened in order to
eliminate the risk of falling off.
Using Anti-Slip Sheets (Optional)
If you install the appliance on a slippery surface, it
may move because of excessive vibration. Incorrect
leveling may cause malfunction through noise and
vibration. If this occurs, install the anti-slip sheets
under the leveling feet and adjust the level.
Clean the floor to attach the anti-slip sheets.
Adjust the level after placing the appliance in the
installation area.
Place the adhesive side of the anti-slip sheets on
the floor.
•• Use a dry rag to remove and clean foreign
objects and moisture. If moisture remains, the
anti-slip sheets may slip.
•• It is most effective to install the anti-slip sheets
under the front feet. If it is difficult to place the
pads under the front feet, place them under
the back feet.
This side up
Adhesive side
Ensure the appliance is level.
•• Push or rock the top edges of the appliance
gently to make sure that the appliance does
not rock. If the appliance rocks, level the
appliance again.
•• You can obtain anti-slip sheets from the LG Service
Using the Appliance
Sort laundry and load items.
Add cleaning products.
Begin cycle.
Add softener.
End of cycle.
•• Sort laundry by fabric type, soil level, colour
and load size as needed. Open the door and
load items into the washing machine.
•• Add the proper amount of detergent with the
detergent measuring cup to the washing drum
Closing the door and drawer.
Turn on the washing machine.
Choose the desired washing cycle.
•• Press the Power button to turn on the washing
•• Press the cycle button repeatedly until the
desired cycle is selected.
•• Press the Start/Pause button to begin the
cycle. The washing machine will agitate briefly
without water to measure the weight of the
load. If the Start/Pause button is not pressed
within 5 minutes, the washing machine will
shut off and all settings will be lost.
•• When the machine chimes for about 20
seconds, add the softener and press Start/
Pause to restart the cycle.
•• When the cycle is finished, a melody will
sound. Immediately remove your clothing from
the washing machine to remove wrinkling and
•• After washing is complete, wipe off the
washing machine door, gasket and inside
the washing drum with a dry towel for clean
Sorting Laundry
Look for a care label on your clothes.
•• This will tell you about the fabric content of
your garment and how it should be washed.
•• Symbols on the care labels.
Wash temperature
Normal machine wash
Caring before loading.
•• Do not wash 'memory wire' on female inner
wear (such as a brassiere) as it may damage
other clothes or the washing machine and
create noise.
•• Check all pockets to make sure that they
are empty. Items such as nails, hair clips,
matches, pens, coins and keys can damage
both your washing machine and your clothes.
Permanent press
Hand wash
Do not wash
Sorting laundry.
•• To get the best results, sort clothes into loads
that can be washed with the same wash cycle.
•• Different fabrics need to be washed at varying
temperatures and spin speeds.
•• Wash two or more towels or knits together.
If washed separately, laundry which absorbs
a lot of water may not be washed well or
abnormal spin-drying may occur due to
•• Always sort dark colours from pale colours
and whites. Wash separately as dye and lint
transfer can occur causing discolouration of
white and pale garments. If possible, do not
wash heavily soiled items with lightly soiled
−− Soil (Heavy, Normal, Light) :
Separate clothes according to amount of
−− Colour (White, Lights, Darks):
Separate white fabrics from coloured
•• Close zippers, hooks and strings to make sure
that these items don’t snag on other clothes.
•• Pre-treat dirt and stains by brushing a small
amount of detergent dissolved water onto
stains to help lift dirt.
•• If an item of clothing has a long lace attached
to it, arrange the lace so it cannot be tangled
or put it into a washing net.
•• Remove the insides of cushions, pillows,
or sitting mats and only wash the cover.
The insides may protrude, damaging other
laundry. Plastic parts may generate abnormal
•• Divide laundry in large volume for washing so
that the laundry can be submerged under water
completely. If laundry expands during washing, it
may cause damage to the laundry and parts during
washing or spin.
−− Lint (Lint producers, Collectors):
Wash lint producers and lint collectors
Closing the Door and Drawer
Adding Cleaning Products
Detergent Dosage
Push the washing machine door until it clicks.
•• Detergent should be used according to the
instruction of the detergent manufacturer and
selected according to type, colour, soiling of the
fabric and washing temperature.
Push the drawer completely closed.
•• Do not let your hands get stuck between the door
and the washing machine, as this can cause injury.
•• Forcing the drawer or the door to open can cause
part damages and safety problems.
•• Closing the drawer before having closed the door
completely may scratch the door glass.
•• Ensure the drawer is pulled out completely to
prevent the door from contacting the front load
washing machine.
•• If too much detergent is used, too many suds can
occur and this will result in poor washing results or
cause heavy load to the motor.
•• If you wish to use liquid detergent follow the
guidelines provided by the detergent manufacturer.
•• If too many suds occur, reduce the detergent
•• Detergent usage may need to be adjusted for water
temperature, water hardness, size and soil level of
the load. For best results, avoid oversudsing.
•• Refer to the label of the clothes, before chooseing
the detergent and water temperature.
•• When using the washing machine, use designated
detergent for each type of clothing only:
•• Door lock may fail if there is too much laundry in
the machine or if the door is not completely closed.
−− General powdered detergents for all types of
•• If the product is operating or the Drawer Lock ( ),
indicator is displayed, the door cannot open. To
open the door, press the Start/Pause button to stop
the product, and when Drawer Lock ( ), indicator
disappears, open the door. Do not force the drawer
and door open.
−− Powdered detergents for delicate fabric
•• If (
) or a warning sign appears
on the display, close the drawer and the door
completely. After doing so, press the Start/Pause
−− Liquid detergents for all types of fabric or
designated detergents only for wool
•• For better washing performance and whitening, use
detergent with the general powdered bleach.
Adding Detergent
Measure the detergent with the detergent dispenser
and pour it into the tub.
•• If the drawer cannot be opened completely, pull the
drawer forward with a little force using both hands.
•• If power failure occurs during product operation,
the door cannot be opened. Provide the power
again or contact the LG service center. (in case of
boil wash, the door may not open after the power is
supplied again due to high temperature inside the
washing machine).
•• If the door cannot open due to high temperature,
carry out rinsing with cold water using the
Rinse+Spin programme or wait a while before
opening the door.
•• Use the provided detergent measuring cup to add
only one cup of detergent.
•• Reduce the amount of detergent for lightly soiled
laundry. If you use too much detergent, excessive
bubbles will remain after rinsing.
Adding Softeners
Adding Fabric Softener
CASE 1. When the machine chimes:
Press Start/Pause to pause the cycle.
Add the liquid fabric softener.
Close the door, slide the drawer closed, and
press Start/Pause to restart the cycle.
•• Do not directly put bleach to the laundry. This may
cause partial discoloration and severe damage to
the laundry.
•• Do not use chlorine bleach or acidic cleaner when
washing the laundry, as it can cause damage to
clothes such as discoloration and decoloration of
•• To disable or enable the fabric softener alert, press
and hold the Extra Rinse button for three seconds.
CASE 2. If you miss the softener add point:
Press the Power button to interrupt the cycle.
Select the Rinse+Spin programme and press
the Start button to start the cycle. Add the fabric
softner at the chimes.
Close the door, slide the drawer closed, and
press Start/Pause to restart the cycle.
•• Do not pour fabric softener directly on the clothes.
•• The softener can also be diluted with water and
added directly into the drum. Do not pour undiluted
softener directly onto clothing because it may stain
Adding Water Softener
•• A water softener, such as anti-limescale (e.g.
Calgon) can be used to cut down on the use
of detergent in extremely hard water areas.
Dispense according to the amount specified on the
packaging. First add detergent and then the water
•• Use the quantity of detergent required for soft
Control Panel
Boil Wash
Baby Wear
Speed Wash
Power Button
•• Press the Power button to turn the washing
machine on.
•• The display shows the cycle status and
estimated time remaining.
: Drawer lock indicator
•• If there is any water remaining in the drum
after the washing machine shuts off, it will
drain following 4 minutes delay. The washing
machine can be restarted any time before the
drain begins. However, once the water begins
to drain, all functions will be suspended until
the water has been completely drained and
the washing machine shuts off.
: Heating indicator
: Child lock indicator
Start/Pause Button
•• This Start/Pause button is used to start the
wash cycle or pause the wash cycle.
•• If a temporary stop of the wash cycle is
needed, press the Start/Pause button.
•• If you do not press the Start/Pause button
within 4 minutes of selecting a programme,
the washing machine automatically turns
off and all cycle settings are lost. Any water
remaining in the tub will be drained.
Programme Button
•• Programmes are available according to
laundry type.
•• Use these buttons to select the desired
options for the selected programme.
•• The setting lights above the buttons illuminate
to show the current selection.
Programme Table
Washing Programme
Use this programme to
wash lightly soiled normal
items, except delicate
fabrics such as wool or silk.
•• Pressing the Start/Pause button without
selecting a programme will cause the Normal
programme to begin immediately using the
default settings.
3.5 kg.
Use this programme to
wash delicate items such as
lingerie or sheer and lacy
clothes which could easily
be damaged in a normal
•• This programme is effective for washing
heavily stained cotton T-shirts or inner wear.
•• This programme is not for silk items.
1.5 kg.
Use this programme to
wash textiles, lingerie, or
fine clothes likely to shrink
or deform.
•• To reduce damage to textiles and improve
washing performance, use special neutral
detergent for wool.
•• To prevent damage to clothes, the drum spins
gently to the left and right for washing.
1.5 kg.
Use this programme to
wash under wears or baby
wear to be sterilized and
•• In this programme, laundry is washed
thoroughly due to high temperature. Use 1/2
the amount of detergent recommended by the
manufacturer for a normal load.
•• Do not wash white or brightly colored laundry
with darkly colored laundry that can discharge
•• It is more effective to pre-wash laundry which
is stained with blood or milk briefly with cold
water before carrying out main washing can
remove stains more effectively.
•• In this programme, water is heated using the
heating system of the washing machine.
•• Bubble Removing Function: If an excessive
amount of detergent is used, the bubble
removing function may operate.
•• Lowering Drain Temperature Function: For
the safety, cold water is briefly supplied before
draining to lower the water temperature.
1.5 kg.
Baby Wear
Use this programme
to wash baby wear
•• Select a proper type of neutral detergent.
•• Clothes are washed at high temperature to
sterilize and remove mites.
•• It is more effective to pre-wash laundry stained
with food, sweat, urine and feces briefly before
•• Due to high temperature, this programme is not
recommended for wool, silk or any other delicates.
1.5 kg.
Select this programme
to rinse and spin a load
separately from a regular
•• Add fabric softener only.
1.5 kg.
Boil Wash
Option Programme
Tub Clean
Use this option to keep the drum clean by sterilizing
germs within the drum. For information on using
Tub Clean, see the Cleaning Your Washing Maching
Extra Rinse
Use this option to increase the number of rinsing
Press the Power button.
Select a washing programme.
Press the Extra Rinse button to set time
•• When you press the Extra Rinse button, the
number of rinsing cycles (1 - 5) to be added
will be displayed.
Press the Start/Pause button.
Child Lock
Use this option to disable the controls. This feature
can prevent children from changing cycles or
operating the appliance.
Locking the Control Panel
Press and hold the Tub Clean and Extra Rinse
button at the same time for three seconds.
will appear on the display.
When the Child Lock is set, all buttons are
locked except the Power button.
•• Turning off the power or completing all cycles
will not reset the child lock function. You must
deactivate child lock before you can access any
other functions.
Unlocking the Control Panel
Press and hold the Tub Clean and Extra Rinse
button at the same time for three seconds.
•• To change the cycle or option, press the Start/
Pause button to stop operation, and then choose
the cycle or option which you wish to change.
Using the Smart Diagnosis™
Use this function if you need an accurate diagnosis
by an LG Electronics service centre when the
product malfunctions or fails. Use this function only to
contact the service representative, not during normal
•• The communication performance will improve and
you can receive better service if you use the home
Press the Power button to turn on the washing
machine. Do not press any other buttons or turn
the cycle selector knob.
When instructed to do so by the call centre,
place the mouthpiece of your phone close to the
Power button.
•• The Smart Diagnosis™ function depends on the
local call quality.
•• If the Smart Diagnosis™ data transfer is poor due
to poor call quality, you may not receive the best
Smart Diagnosis™ service.
Max. 10 mm
Press and hold the Temp button for three
seconds, while holding the phone mouthpiece to
the icon or Power button.
Keep the phone in place until the tone
transmission has finished. Time remaining for
data transfer is displayed.
•• For best results, do not move the phone while
the tones are being transmitted.
•• If the call centre agent is not able to get an
accurate recording of the data, you may be
asked to try again.
LG Electronics
service centre
Once the countdown is over and the tones have
stopped, resume your conversation with the call
centre agent, who will then be able to assist you
using the information transmitted for analysis.
•• Unplug the washing machine before cleaning to
avoid the risk of electric shock. Failure to follow this
warning may result in serious injury, fire, electric
shock, or death.
•• Never use harsh chemicals, abrasive cleaners, or
solvents to clean the washing machine. They may
damage the finish.
Cleaning Your Washing
Care After Wash
•• After the cycle is finished, wipe the door and the
inside of the door seal to remove any moisture.
•• Leave the door open to dry the drum interior.
•• Wipe the body of the washing machine with a dry
cloth to remove any moisture.
Cleaning the Exterior
Proper care of your washing machine can extend its
•• Wash with a damp cloth on the outside and inside
and then dry with a soft cloth.
•• Immediately wipe off any spills.
•• Wipe with a damp cloth.
•• Do not press the surface or the display with sharp
Cleaning the Interior
•• Use a towel or soft cloth to wipe around the
washing machine door opening and door glass.
•• Always remove items from the washing machine as
soon as the cycle is complete. Leaving damp items
in the washing machine can cause wrinkling, colour
transfer, and odour.
•• Run the Tub Clean programme once a month (or
more often if needed) to remove detergent buildup
and other residue
Tub Clean
Cleaning the Water Inlet Filter
Use this option to keep the drum clean by sterilizing
germs within the drum.
•• Turn off the stopclock if the washing machine
is to be left for any length of time (e.g. holiday),
especially if there is no floor drain (gully) in the
immediate vicinity.
Press the Power button.
Dilute 200 ml liquid chlorine bleach in 1 ℓ of
water and pour the mixture in the drum.
Press the Tub Clean button to set time required.
Press the Start/Pause button.
icon may blink on the display when the
water pressure is weak or an inlet filter is clogged
with dirt. Clean the inlet filter.
•• The inlet filter screens could be plugged by hard
water scale, sediment in the water supply, or other
Turn off the water tap and unscrew the water
inlet hose.
Clean the filter using a hard bristle brush.
•• If there is a child, be careful not to leave the door
open for too long.
Cleaning the Lint Filter
The filter is a important part for efficient washing
performance result, so it needs special care from
you. It is recommended that the filter be cleaned
Pull the cap of the lint filter.
Caution on Freezing During
•• When frozen, the product does not operate
normally. Make sure to install the product where it
will not freeze during winter.
•• In case the product must be installed outside on a
porch or in other outdoor conditions, make sure to
check the following.
How to Keep the Product from
•• After closing the tap, disconnect the cold supply
hose from the tap, and remove water while keeping
the hose facing downwards.
Open the cap and remove lint and then wash
Insert the lower part of the filter into the drum
and close the cap until you hear a click sound.
•• When the lint filter is damaged, contact LG service
•• Do not operate the washing machine without the
lint filter.
•• Do not place the lint filter loosely. Doing so may
damage the fabrics or the washing machine.
Supply hose
How to Handle Freezing
Step 1. When the Door is Frozen
Select the Rinse+Spin programme and press
the Start/Pause button to check that the
washing machine works.
•• Thaw out the door using a hot water cloth.
Step 2. When the Water Supply Hose is
icon appears on the display, thaw
out the drain hose inner part with the hot water.
icon may blink on the display when
water supply problems occur, take the following
−− Take out water supply hose and connect to the
tap and check that water comes from the tap
and supply hose.
−− Turn off the tap, and thaw out the tap and both
connection areas of supply hose of the product
using a hot water cloth.
−− Take out supply hose and immerse in warm
water below 50–60 °C.
50‒60 °C
Step 3. When the Drain Pump is Frozen
icon may blink on the display when
drain pump problems occur, take the following
Pour 15 ℓ warm water below 50–60 °C in the
drum until washing machine wing nuts are
immersed and wait for an hour.
Press the Power button and then run the Boil
Wash programme for an hour.
•• When
icon appears on the display,
repeat stpes 1 to 2.
Turn off the power when the Boil Wash
programme is fnished. If the drawer is open,
select the Extra Rinse to the number of 9 and
press the Start/Pause button to run the Spin.
The appliance is equipped with an automatic error-monitoring system to detect and diagnose problems at an
early stage. If the appliance does not function properly or does not function at all, check the following before you
call for service:
Diagnosing Problems
Foreign objects, such as keys,
coins, or safety pins may be in
•• Stop washing machine, check drum for
foreign objects. If noise continues after
washing machine is restarted, call for
Heavy wash loads may produce
a thumping sound.
•• If sound continues, washing machine
is probably out of balance. Stop and
redistribute wash load.
Wash load may be out of
•• Pause the cycle and redistribute the load
after the door unlocks.
Packaging materials were not
•• Remove packing materials
Wash load may be unevenly
distributed in the drum.
•• Pause the cycle and redistribute the load
after the door unlocks.
Not all leveling feet are resting
firmly and evenly on the floor.
•• See Leveling the Appliance in the Installation
Floor not rigid enough.
•• Make sure that the floor is solid and does not
Water leaks every
Hoses not installed correctly.
•• Check all fill and drain hose connections to
ensure that they are tight and secure.
Excessive sudsing
Too much detergent or
incorrect detergent.
•• Reduce the amount of detergent for
lightly soiled laundry. If you use too much
detergent, excessive bubbles will remain
after rinsing.
Clothes were not properly
•• Always wash dark colors separately
from light colors and whites to prevent
•• Never wash heavily soiled items washed
with lightly soiled items.
Rattling and
clanking noise
Thumping sound
Vibrating noise
Supply hose connection is
loose at the tap, washing
machine, or drain hose
•• Check hoses and drain hose connectors for
leaks, cracks and splits.
•• Tighten hose connections.
House drain pipes are clogged.
•• The washing machine pumps out water
very rapidly. Check for water backing up
out of the drain pipe during drain. If water
is seen coming out of the drain, check for
proper drain hose installation and check for
restrictions in the drain. Contact a plumber to
repair drain pipe.
Drain hose has come out
of drain connector or is not
inserted far enough.
•• Tie drain hose to supply hose or standpipe
to prevent it from coming out during drain.
For smaller drain pipes, insert the drain hose
into the pipe as far as the drain hose flange.
For larger drain pipes, insert the drain hose
into the pipe 2-5 cm past the flange.
Load is too large for the drum.
•• Reduce the load or use the front-loading
washing machine.
•• Stop the washing machine and check the
load. Make sure the load fits loosely in the
drum and the door closes easily.
Washing machine not unloaded
•• Always remove items from the washing
machine as soon as the cycle is complete.
Washing machine overloaded.
•• The washing machine can be fully loaded,
but the drum should not be tightly packed
with items. The door of the washing machine
should close easily.
Hot and cold water supply
hoses are reversed.
•• Hot water rinse can set wrinkles in garments.
Check the supply hose connections.
Oversudsing of detergent.
•• Oversudsing may create leaks, and may be
caused by the type and amount of detergent
used. Always reduce the amount of
detergent if the load is small or lightly soiled,
or if your water is very soft. Never use more
than the maximum amount shown in the
dispenser provided.
Water leaking
Water leaks
Filter clogged.
•• Make sure the inlet filters on the fill valves
are not clogged. Refer to the filter cleaning
Supply hoses may be kinked.
•• Check that supply hoses are not kinked or
Insufficient water supply.
•• Make sure that both hot and cold water taps
are turned on all the way.
door and drawer are open.
•• The washing machine will not operate if
the door is open. Close the door and make
sure that nothing is caught under the door
preventing it from closing completely.
Hot and cold supply hoses are
•• Check supply hose connections.
Water level is too low.
•• The fill level is optimized for the wash motion
to achieve the best wash performance.
Washing machine
not filling properly
Control panel has powered off
due to inactivity.
•• This is normal. Press the Power button to
turn the washing machine on.
Washing machine is unplugged.
•• Make sure cord is plugged securely into a
working outlet.
Water supply is turned off.
•• Turn both hot and cold taps fully on.
Controls are not set properly.
•• Make sure the cycle was set correctly, close
the door and press the Start/Pause button.
Door or drawer is open.
•• Close the door and drawer make sure that
nothing is caught under the door preventing
it from closing completely.
Circuit breaker/fuse is tripped/
•• Check house circuit breakers/fuses. Replace
fuses or reset breaker. The washing machine
should be on a dedicated branch circuit.
The washing machine will resume the cycle
where it stopped once power is restored.
Control needs to be reset.
•• Press the Power button, then re-select the
desired programme and press the Start/
Pause button.
Start/Pause was not pressed
after a cycle was set.
•• Press the Power button then re-select the
desired programme and press the Start/
Pause button. The washing machine will
shut off if the Start/Pause button is not
pressed within 4 minutes.
Extremely low water pressure.
•• Check another tap in the house to make
sure that household water pressure is
Washing machine is too cold.
•• If the washing machine has been exposed to
temperatures below freezing for an extended
period of time, allow it to warm up before
pressing the Power button.
Washing machine
will not operate
Washing machine
will not drain water
Poor stain removal
Wash cycle time is
longer than usual
Musty or mildewy
odor in washing
Washing machine
chimes repeatedly
before final rinse
Kinked drain hose.
•• Ensure that the drain hose is not kinked.
Drain located higher than 2.4 m
above the floor.
•• Make sure that the drain hose is no higher
than 2.4 m above the bottom of the washing
machine and is no more than 1.5 m away
from the washing machine.
Heavily soiled load.
•• Use the front-loading washing machine.
Previously set stains.
•• Articles that have previously been washed
may have stains that have been set. These
stains may be difficult to remove and may
require hand washing or pre-treating to aid in
stain removal.
The washing machine
automatically adjusts the wash
time for the amount of laundry,
water pressure and other
operating conditions.
•• This is normal. The washing machine
adjusts cycle time automatically to provide
optimal results for the selected programme.
The time remaining shown in the display is
only an estimate. Actual time may vary.
Incorrect or too much detergent
has been used.
•• This machine requires very little detergent.
Use the provided detergent measuring cup.
Inside of drum was not cleaned
•• Run the Tub clean programme regularly.
This is not an error.
•• This is an alert to allow the addition of liquid
fabric softener before the final rinse.
Error Messages
Drawer is not closed properly
•• Close the drawer and press Start/Pause
button to start the cycle.
•• If the drawer is closed and the drawer lock
error message is displayed, call for service.
Door is not closed properly
•• Open the drawer and make sure the latch
area is free of clothing or other obstructions.
•• Close the door, shut the drawer, and press
Start/Pause to start the cycle.
•• If the door is closed and the door error
message is displayed, call for service.
Water supply taps are not fully
•• Make sure that the water taps are fully open.
Water line hoses are kinked,
pinched, or crushed.
•• Make sure that the hoses are not kinked
or pinched. Be careful when moving the
washing machine during cleaning and
Water inlet filters are clogged.
•• Clean the inlet filters.
Water supply pressure to tap or
house is too low.
•• Check another tap in the house to make sure
that household water pressure is adequate
and flow is not restricted. Disconnect the
supply hose from the washing machine and
run a few liters of water through the hose to
flush the water supply lines. If flow is too low,
contact a plumber to have the water lines
Water supply connected with
leak-limiting hoses.
•• Hoses designed to limit leaks can trip falsely
and prevent the washing machine from
filling. The use of leak limiting hoses is not
Drain hose is kinked, pinched,
or clogged
•• Make sure the drain hose is free of clogs,
kinks, etc., and is not pinched behind or
under the washing machine.
Drain discharge is more than
1.2 m above bottom of washing
•• Adjust or repair drain. Maximum drain height
is 1.2 m.
UE rebalancing operation is not
•• The automatic attempt to rebalance the load
was not successful. The cycle has been
paused to allow the load to be manually
The load is too small.
•• Add more items to allow the washing
machine to balance the loads.
Heavy articles are mixed with
lighter items.
•• Wash articles of somewhat similar weight.
The load is out of balance.
•• Manually redistribute the load if articles have
become tangled.
Control error.
•• Unplug the power plug and call for service.
Water level is too high due to a
faulty water valve.
•• Close the water taps, unplug the washing
machine, and call for service.
The water level sensor is not
working correctly.
•• Close the water taps, unplug the washing
machine, and call for service.
A motor error has occurred.
•• Allow the washing machine to stand for 30
minutes and then restart the cycle. If the LE
error code persists, call for service.
It is time to run the Tub Clean
•• Run the Tub Clean programme.
Pedestal washing machine is
being operated without a fullsize washing machine.
•• The pedestal washing machine will not
operate as a standalone unit. It must be
stacked under an LG front-loading washing
Stacking switch is not working
•• The stacking switch will not operate properly
if the unit is stacked under a non-LG
appliance, or an LG appliance manufactured
before 2009.
Drain hose, supply hose or
drain pump is frozen
•• Thaw out the supply hose using a hot water
•• Pour warm water in the drum.
CL is not an error. This prevents
children from changing cycles
or operating the appliance.
•• To deactivate, press the Tub Clean and
Extra Rinse button for three seconds.
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