LG | TWC1409S3W | LG TWC1409S3W Owner’s Manual

OWNER'S MANUAL
WASHING
MACHINE
Before beginning installation, read these instructions carefully. This
will simplify installation and ensure that the product is installed
correctly and safely. Leave these instructions near the product after
installation for future reference.
EN
ENGLISH
F4J7VY(P)(0~9)W/SD F4J8VY(P)(0~9)W/SD F2J7VY(P)(0~9)W/SD
F4J7TY(P)(0~9)W/SD F4J8TY(P)(0~9)W/SD F2J7TY(P)(0~9)W/SD
TWC1409S3W
FH4U2VY(P)(0~9)W/SD
F2J8VY(P)(0~9)W/SD
F2J8TY(P)(0~9)W/SD
www.lg.com
MFL62693487
Rev.00_122017
Copyright © 2017 LG Electronics Inc. All Rights Reserved.
TABLE OF CONTENTS
This manual may contain images or
content different from the model you
purchased.
This manual is subject to revision by the
manufacturer.
SAFETY INSTRUCTIONS..................................................................3
IMPORTANT SAFETY INSTRUCTIONS..................................................................3
Disposal of Your Old Appliance................................................................................8
INSTALLATION...................................................................................9
Parts.........................................................................................................................9
Accessories..............................................................................................................9
Specifications.........................................................................................................10
Installation Place Requirements............................................................................. 11
Unpacking and Removing Transit Bolts..................................................................12
Using Anti-Slip Sheets (Optional)...........................................................................13
Wooden Floors (Suspended Floors).......................................................................13
Leveling the Appliance............................................................................................14
Connecting the Water Supply Hose.......................................................................14
Installing the Drain Hose........................................................................................17
OPERATION......................................................................................18
Using the Washing Machine...................................................................................18
Sorting Laundry......................................................................................................19
Adding Cleaning Products......................................................................................20
Control Panel..........................................................................................................22
Programme Table...................................................................................................23
Option Programme.................................................................................................29
SMART FUNCTIONS........................................................................32
Using LG SmartThinQ Application..........................................................................32
Using Smart Diagnosis™.......................................................................................35
MAINTENANCE.................................................................................37
Cleaning Your Washing Machine............................................................................37
Cleaning the Water Inlet Filter................................................................................37
Cleaning the Drain Pump Filter..............................................................................38
Cleaning the Dispenser Drawer..............................................................................39
Tub Clean (
) (Optional).....................................................................................39
Caution on Freezing During Winter........................................................................40
TROUBLESHOOTING......................................................................42
Diagnosing Problems.............................................................................................42
Error Messages......................................................................................................45
WARRANTY.......................................................................................47
SAFETY INSTRUCTIONS
EN
The following safety guidelines are intended to prevent
unforeseen risks or damage from unsafe or incorrect operation
of the appliance.
The guidelines are separated into ‘WARNING’ and ‘CAUTION’
as described below.
This symbol is displayed to indicate matters and
operations that can cause risk. Read the part with this
symbol carefully and follow the instructions in order to
avoid risk.
WARNING
This indicates that the failure to follow the instructions can
cause serious injury or death.
CAUTION
This indicates that the failure to follow the instructions can
cause the minor injury or damage to the product.
IMPORTANT SAFETY INSTRUCTIONS
WARNING
To reduce the risk of explosion, fire, death, electric shock,
injury or scalding to persons when using this product, follow
basic precautions, including the following:
Children in the Household
This appliance is not intended for use by persons (including children)
with reduced physical, sensory or mental capabilities, or lack of
experience and knowledge, unless they have been given supervision
or instruction concerning use of the appliance by a person
responsible for their safety. Children should be supervised to ensure
that they do not play with the appliance.
3
EN
For use in Europe:
This appliance can be used by children aged from 8 years and
above and persons with reduced physical, sensory or mental
capabilities or lack of experience and knowledge if they have been
given supervision or instruction concerning use of the appliance in
a safe way and understand the hazards involved. Children shall not
play with the appliance. Cleaning and user maintenance shall not be
made by children without supervision.
Children of less than 3 years should be kept away unless
continuously supervised.
Installation
•Never
•
attempt to operate the appliance if it is damaged,
malfunctioning, partially disassembled, or has missing or broken
parts, including a damaged cord or plug.
•This
•
appliance should only be transported by two or more people
holding the appliance securely.
•Do
• not install the appliance in a damp and dusty place. Do not
install or store the appliance in any outdoor area, or any area that
is subject to weathering conditions such as direct sunlight, wind, or
rain or temperatures below freezing.
•Tighten
•
the drain hose to avoid separation.
•If
• the power cord is damaged or the hole of the socket outlet is
loose, do not use the power cord and contact an authorized service
centre.
•Do
• not plug multiple socket outlets, an extension power cable or
adapter with this appliance.
4
EN
•This
•
appliance must not be installed behind a lockable door, a
sliding door or a door with a hinge on the opposite side to that of
the appliance, in such a way that a full opening of the appliance
door is restricted.
•This
•
appliance must be grounded. In the event of malfunction or
breakdown, grounding will reduce the risk of electric shock by
providing a path of least resistance for electric current.
•This
•
appliance is equipped with a power cord having an equipmentgrounding conductor and a grounding power plug. The power plug
must be plugged into an appropriate socket outlet that is installed
and grounded in accordance with all local codes and ordinances.
•Improper
•
connection of the equipment-grounding conductor can
result in risk of electric shock. Check with a qualified electrician or
service personnel if you are in doubt as to whether the appliance is
properly grounded.
•Do
• not modify the power plug provided with the appliance. If it
does not fit the outlet, have a proper outlet installed by a qualified
electrician.
•Do
• not lay the appliance completely when moving or installing the
appliance. It may cause noise or appliance damage.
Operation
•Do
• not attempt to separate any panels or disassemble the
appliance. Do not apply any sharp objects to the control panel in
order to operate the appliance.
•Do
• not repair or replace any part of the appliance. All repairs
and servicing must be performed by qualified service personnel
unless specifically recommended in this Owner’s Manual. Use only
authorized factory parts.
5
EN
•Do
• not put animals, such as pets into the appliance.
•Keep
•
the area underneath and around the appliance free of
combustible materials such as lint, paper, rags, chemicals, etc.
•Do
• not leave the appliance door open. Children may hang on the
door or crawl inside the appliance, causing damage or injury.
•Use
•
new hose or hose-set supplied with the appliance. Reusing old
hoses can cause a water leak and subsequent property damage.
•Do
• not put in, wash or dry articles that have been cleaned in,
washed in, soaked in, or spotted with combustible or explosive
substances (such as waxes, wax removers, oil, paint, gasoline,
degreasers, drycleaning solvents, kerosene, petrol, spot removers,
turpentine, vegetable oil, cooking oil, acetone, alcohol, etc.).
Improper use can cause fire or explosion.
•Never
•
reach into the appliance while it is operating. Wait until the
drum has completely stopped.
•In
• case of flood, disconnect the power plug and contact the LG
Electronics customer information centre.
•Do
• not push down the door excessively, when the appliance door is
open.
•Do
• not touch the door during a high temperature programme.
•Do
• not use flammable gas and combustible substances (benzene,
gasoline, thinner, petroleum, alcohol, etc.) near the appliance.
•If
• the drain hose or inlet hose is frozen during winter, use it only
after thawing.
•Keep
•
all washing detergents, softener and bleach away from
children.
6
EN
•Do
• not touch the power plug or the appliance controls with wet
hands.
•Do
• not bend the power cable excessively or place a heavy object
on it.
•Do
• not wash rugs, mats, shoes or pet blankets, or any other items
other than clothes or sheets, in this machine.
•This
•
appliance must only be used for domestic household purposes
and should not be used in mobile applications.
•If
• there is a gas leakage (isobutane, propane, natural gas, etc.),
do not touch the appliance or power plug and ventilate the area
immediately.
Maintenance
•Securely
•
plug the power plug in the socket outlet after completely
removing any moisture and dust.
•Disconnect
•
the appliance from the power supply before cleaning
the appliance. Setting the controls to the OFF or stand by position
does not disconnect this appliance from the power supply.
•Do
• not spray water inside or outside the appliance to clean it.
•Never
•
unplug the appliance by pulling on the power cable. Always
grip the power plug firmly and pull straight out from the socket
outlet.
Disposal
•Before
•
discarding an old appliance, unplug it. Cut off the cable
directly behind the appliance to prevent misuse.
•Dispose
•
of all packaging materials (such as plastic bags and
styrofoam) away from children. The packaging materials can cause
suffocation.
•Remove
•
the door before disposing of or discarding this appliance to
avoid the danger of children or small animals getting trapped inside.
7
EN
Disposal of Your Old Appliance
•• This crossed-out wheeled bin symbol indicates that waste electrical and electronic
products (WEEE) should be disposed of separately from the municipal waste stream.
•• Old electrical products can contain hazardous substances so correct disposal of your
old appliance will help prevent potential negative consequences for the environment
and human health. Your old appliance may contain reusable parts that could be
used to repair other products, and other valuable materials that can be recycled to
conserve limited resources.
•• You can take your appliance either to the shop where you purchased the product,
or contact your local government waste office for details of your nearest authorised
WEEE collection point. For the most up to date information for your country please
see www.lg.com/global/recycling.
8
INSTALLATION
EN
Parts
1 Transit bolts
2 Power plug
3 Drawer
4 Control panel
5 Drum
6 Door
7 Drain hose
8 Drain plug
9 Drain pump filter
10 Cover cap (Location may
vary depending on products)
Adjustable feet
11 Adjustable feet
Accessories
Cold supply hose (1 EA)
(Option: Hot (1 EA))
Spanner
Elbow bracket for
securing drain hose
(Optional)
Tie strap (Optional)
Caps for covering
transit bolt holes
(Optional)
Anti–slip sheets (2 EA)
(Optional)
9
EN
Specifications
TWC1409S3W
Model
F*J*VY(P)(0~9)*D
F*J*TY(P)(0~9)*D
FH4U2VY(P)(0~9)W/SD
Wash Capacity
Power Supply
Size
Product Weight
Permissible Water pressure
9 kg
8 kg
220 - 240 V~, 50/60 Hz
600 mm (W) x 560 mm (D) x 850 mm (H)
74 kg
0.1 - 1.0 MPa (1.0 - 10.0 kgf / cm²)
••Appearance and specifications may change without notice to improve the quality of the product.
••No further backflow protection required for connection to the water supply.
10
EN
Installation Place
Requirements
Location
0.5 cm
10 cm
2 cm
2 cm
Level floor : Allowable slope under the entire
appliance is 1°.
Power outlet : Must be within 1 meter of either
side of the location of the appliance.
••Do not overload the outlet with more than one
appliance.
Additional Clearance : For the wall, 10 cm:
rear/2 cm: right & left side
••Do not place or store laundry products on top
of the appliance at any time. These products
may damage the finish or controls.
WARNING
••The plug must be plugged into an appropriate
outlet that is properly installed and grounded
in accordance with all local codes and
ordinances.
Positioning
••Install the appliance on a flat hard floor.
••Make sure that air circulation around the
appliance is not impeded by carpets, rugs, etc.
••Never try to correct any unevenness in the
floor with pieces of wood, cardboard or similar
materials under the appliance.
••If it is impossible to avoid positioning the
appliance next to a gas cooker or coal burning
stove, an insulation (85x60 cm) covered with
aluminum foil on the side facing the cooker
or stove must be inserted between the two
appliances.
••Do not install the appliance in rooms where
freezing temperatures may occur. Frozen
hoses may burst under pressure. The reliability
of the electronic control unit may be impaired
at temperatures below freezing point.
••Ensure that when the appliance is installed, it
is easily accessible for an engineer in the event
of a breakdown.
••With the appliance installed, adjust all four
feet using the transit bolt spanner provided to
ensure the appliance is stable, and a clearance
of approximately 5 mm is left between the
top of the appliance and the underside of any
worktop
••If the appliance is delivered in winter and
temperatures are below freezing, place the
appliance at room temperature for a few hours
before putting it into operation.
WARNING
••This equipment is not designed for maritime
use or for use in mobile installations such as
caravans, aircraft etc.
Electrical Connection
••Do not use an extension cord or double
adapter.
••Always unplug the appliance and turn off the
water supply after use.
••Connect the appliance to an earthed socket in
accordance with current wiring regulations.
••The appliance must be positioned so that the
plug is easily accessible.
••Repairs to the appliance must only be carried
out by qualified personnel. Repairs carried out
by inexperienced persons may cause injury
or serious malfunctioning. Contact your local
service centre.
11
EN
Unpacking and Removing
Transit Bolts
1
Lift the appliance off the foam base.
••After removing the carton and shipping
material, lift the appliance off the foam
base. Make sure the tub support comes
off with the base and is not stuck to the
bottom of the appliance.
••If you must lay the appliance down to
remove the carton base, always protect the
side of the appliance and lay it carefully
on its side. Do not lay the appliance on its
front or back.
3
Install the hole caps.
••Locate the hole caps included in the
accessory pack or attached on the back.
Cap
NOTE
••Save the bolt assemblies for future use. To
prevent damage to internal components, Do
not transport the washing machine without
reinstalling the transit bolts.
••Failure to remove transit bolts and retainers
may cause severe vibration and noise, which
can lead to permanent damage to the washing
machine. The cord is secured to the back of
the washing machine with a transit bolt to help
prevent operation with transit bolts in place.
Tub Support
(Optional)
2
Carton base
Remove the bolt assemblies.
••Starting with the bottom two transit
bolts, use the spanner (included) to fully
loosen all transit bolts by turning them
counterclockwise. Remove the bolt
assemblies by wiggling them slightly while
pulling them out.
Retainer
Transit
bolt
12
EN
Using Anti-Slip Sheets
(Optional)
Wooden Floors (Suspended
Floors)
If you install the appliance on a slippery surface,
it may move because of excessive vibration.
Incorrect leveling may cause malfunction
through noise and vibration. If this occurs, install
the anti-slip sheets under the leveling feet and
adjust the level.
••Wooden floors are particularly susceptible to
vibration.
••To prevent vibration we recommend you place
rubber cups at least 15 mm thick of the each
foot of the appliance, secured to at least two
floor beams with screws.
1
Clean the floor to attach the anti-slip sheets.
••Use a dry rag to remove and clean foreign
objects and moisture. If moisture remains,
the anti-slip sheets may slip.
2
Adjust the level after placing the appliance in
the installation area.
3
Place the adhesive side of the anti-slip
sheets on the floor.
This side up
Adhesive side
4
Ensure the appliance is level.
••Push or rock the top edges of the
appliance gently to make sure that the
appliance does not rock. If the appliance
rocks, level the appliance again.
Rubber Cup
••If possible install the appliance in one of the
corners of the room, where the floor is more
stable.
••Fit the rubber cups to reduce vibration.
NOTE
••Proper placement and leveling of the washing
machine will ensure long, regular, and reliable
operation.
••The washing machine must be 100%
horizontal and stand firmly in position.
••It must not ‘Seesaw’ across corners under the
load.
••The installation surface must be clean, free
from floor wax and other lubricant coatings.
••Do not let the feet of the washing machine get
wet. Failure to do so may cause vibration or
noise.
••You can obtain rubber cups
(p/no.4620ER4002B) from the LG Service
Centre.
NOTE
••You can obtain anti-slip sheets from the LG
Service Centre.
13
EN
Leveling the Appliance
If the floor is uneven, turn the adjustable feet as
required (Do not insert pieces of wood etc. under
the feet). Make sure that all four feet are stable
and resting on the floor and then check that the
appliance is perfectly level (Use a spirit level).
••Once the appliance is level, tighten the lock
nuts up towards the base of the appliance. All
lock nuts must be tightened.
Raise
Lower
Lock nut
Tighten all 4
lock nuts securely
Diagonal Check
••When pushing down the edges of the top plate
diagonally, the appliance should not move up
and down at all (check both directions). If the
appliance rocks when pushing the machine top
plate diagonally, adjust the feet again.
Connecting the Water Supply
Hose
••Water pressure must be between 0.1 MPa and
1.0 MPa (1.0‒10.0 kgf/cm2).
••Do not strip or crossthread when connecting
supply hose to the valve.
••If the water pressure is more than 1.0 MPa, a
decompression device should be installed.
••Periodically check the condition of the hose
and replace the hose if necessary.
Checking the Rubber Seal on the
Water Supply Hose
Two rubber seals are supplied with the water
inlet hoses. They are used for preventing water
leaks. Make sure the connection to taps is
sufficiently tight.
Hose connector
Rubber seal
NOTE
••Timber or suspended type flooring may
contribute to excessive vibration and
unbalance.
••If the washing machine is installed on a raised
platform, it must be securely fastened in order
to eliminate the risk of falling off.
14
Hose connector
Rubber seal
EN
Connecting Hose to Water Tap
3
Push the adapter onto the end of the tap
so that the rubber seal forms a watertight
connection. Tighten the four fixing screws.
4
Push the supply hose vertically upwards
so that the rubber seal within the hose
can adhere completely to the tap and then
tighten it by screwing it to the right.
Connecting Screw-Type Hose to Tap
with Thread
Screw the hose connector onto the water supply
tap.
Plate
Connecting Screw-Type Hose to Tap
Without Thread
1
Supply
hose
Loose the four fixing screws.
Upper
connector
Rubber
seal
Connecting One Touch Type Hose to
Tap Without Thread
1
Fixing screw
2
Unscrew the adapter ring plate and loose the
four fixing screws.
Remove the guide plate if the tap is too large
to fit the adapter.
Ring plate
Guide plate
15
EN
2
Remove the guide plate if the tap is too large
to fit the adapter.
Guide plate
Connecting Hose to Appliance
Attach the hot water line to the hot water supply
on the back of the washer. Attach the cold water
line to the cold water supply on the back of the
washer.
Cold
water
supply
3
Hot water
supply
(optional)
Push the adapter onto the end of the tap
so that the rubber seal forms a watertight
connection. Tighten the four fixing screws
and the adapter ring plate.
NOTE
••After completing connection, if water leaks
from the hose, repeat the same steps. Use
the most conventional type of tap for the water
supply. In case the tap is square or too big,
remove the guide plate before inserting the tap
into the adaptor.
4
Pull the connector latch plate down, push the
supply hose onto the adapter, and release
the connector latch plate. Make sure the
adapter locks into place.
Latch plate
NOTE
••Before connecting the supply hose to the water
tap, turn on the water tap to flush out foreign
substances (dirt, sand, sawdust, and etc.)
in the water lines. Let the water drain into a
bucket, and check the water temperature.
16
Using the Horizontal Tap
Horizontal tap
Extension tap
Square tap
EN
Installing the Drain Hose
••The drain hose should not be placed higher
than 100 cm above the floor. Water in the
appliance may not drain or may drain slowly.
••Securing the drain hose correctly will protect
the floor from damage due to water leakage.
••If the drain hose is too long, do not force
it back into the appliance. This will cause
abnormal noise.
~ 100 cm
~ 145 cm
~ 105 cm
max. 100 cm
••When installing the drain hose to a sink, secure
it tightly with string.
••Securing the drain hose correctly will protect
the floor from damage due to water leakage.
Laundry tub
Hose retainer
max. 100 cm
Tie strap
max. 100 cm
17
OPERATION
Using the Washing Machine
EN
4
Choose the desired washing cycle.
••Press the cycle button repeatedly or turn
the cycle selector knob until the desired
cycle is selected.
5
Begin cycle.
••Press the Start/Pause button to begin the
cycle. The washing machine will agitate
briefly without water to measure the weight
of the load. If the Start/Pause button is not
pressed within 15 minutes, the washing
machine will shut off and all settings will
be lost.
6
End of cycle.
••When the cycle is finished, a melody will
sound. Immediately remove your clothing
from the washing machine to reduce
wrinkling. Check around the door seal
when removing the load for small items
that may be caught in the seal.
Before the first wash, select a washing
programme, allow the washing machine to wash
without clothing. This will remove residue and
water from the drum that may have been left
during manufacturing.
1
2
3
18
Sort laundry and load items.
••Sort laundry by fabric type, soil level,
colour and load size as needed. Open
the door and load items into the washing
machine.
Add cleaning products and/or detergent and
softener.
••Add the proper amount of detergent to the
detergent dispenser drawer. If desired, add
bleach or fabric softener to the appropriate
areas of the dispenser.
Turn on the washing machine.
••Press the Power button to turn on the
washing machine.
EN
Sorting Laundry
1
3
Look for a care label on your clothes.
••This will tell you about the fabric content
of your garment and how it should be
washed.
••Symbols on the care labels.
Wash temperature
Normal machine wash
Caring before loading.
••Combine large and small items in a load.
Load large items first.
••Large items should not be more than half
the total wash load. Do not wash single
items. This may cause an unbalanced
load. Add one or two similar items.
••Check all pockets to make sure that
they are empty. Items such as nails, hair
clips, matches, pens, coins and keys can
damage both your washing machine and
your clothes.
Permanent press
Delicate
Hand wash
Do not wash
2
Sorting laundry.
••To get the best results, sort clothes into
loads that can be washed with the same
wash cycle.
••Different fabrics need to be washed at
varying temperatures and spin speeds.
••Always sort dark colours from pale
colours and whites. Wash separately as
dye and lint transfer can occur causing
discolouration of white and pale garments.
If possible, do not wash heavily soiled
items with lightly soiled ones.
−−Soil (Heavy, Normal, Light) :
Separate clothes according to amount of
soil.
−−Colour (White, Lights, Darks):
Separate white fabrics from coloured
fabrics.
−−Lint (Lint producers, Collectors):
Wash lint producers and lint collectors
separately.
••Close zippers, hooks and strings to make
sure that these items don’t snag on other
clothes.
••Pre-treat dirt and stains by brushing a
small amount of detergent dissolved water
onto stains to help lift dirt.
••Check the folds of the flexible gasket (gray)
and remove any small articles.
CAUTION
••Check inside the drum and remove any items
from a previous wash.
••Remove any clothing or items from the flexible
gasket to prevent clothing and gasket damage.
19
EN
Adding Cleaning Products
Detergent Dosage
••Detergent should be used according to the
instruction of the detergent manufacturer and
selected according to type, colour, soiling of
the fabric and washing temperature.
••If too much detergent is used, too many suds
can occur and this will result in poor washing
results or cause heavy load to the motor.
••If you wish to use liquid detergent follow
the guidelines provided by the detergent
manufacturer.
••You can pour liquid detergent directly into the
main detergent drawer if you are starting the
cycle immediately.
••Do not use liquid detergent if you are using
Time delay, or if you have selected Pre Wash,
as the liquid may harden.
••If too many suds occur, reduce the detergent
amount.
••Detergent usage may need to be adjusted for
water temperature, water hardness, size and
soil level of the load. For best results, avoid
oversudsing.
••Refer to the label of the clothes, before
choosing the detergent and water temperature.
••When using the washing machine, use
designated detergent for each type of clothing
only:
−−General powdered detergents for all types of
fabric
−−Powdered detergents for delicate fabric
−−Liquid detergents for all types of fabric or
designated detergents only for wool
••For better washing performance and whitening,
use detergent with the general powdered
bleach.
••Detergent is flushed from the dispenser at the
beginning of the cycle.
20
NOTE
••Do not let the detergent harden. Doing so may
lead to blockages, poor rinse performance or
odour.
••Full load : According to manufacturer’s
recommendation.
••Part load : 3/4 of the normal amount
••Minimum load : 1/2 of full load
Adding Detergent and Fabric
Softener
Adding Detergent
••Main wash only →
••Pre wash+Main wash →
NOTE
••Too much detergent, bleach or softener may
cause an overflow.
••Be sure to use the appropriate amount of
detergent.
Adding Fabric Softener
••Do not exceed the maximum fill line. Overfilling
can cause early dispensing of the fabric
softener, which may stain clothes. Close the
dispenser drawer slowly.
EN
••Do not leave the fabric softener in the
detergent drawer for more than 2 days (Fabric
softener may harden).
••Softener will automatically be added during the
last rinse cycle.
••Do not open the drawer when water is being
supplied.
••Solvents (benzene, etc.) must not be used.
Using Tablet
1
Open the door and put tablets into the drum.
2
Load the laundry into the drum and close
the door.
NOTE
••Do not pour fabric softener directly on the
clothes.
Adding Water Softener
••A water softener, such as anti-limescale (e.g.
Calgon) can be used to cut down on the use
of detergent in extremely hard water areas.
Dispense according to the amount specified
on the packaging. First add detergent and then
the water softener.
••Use the quantity of detergent required for soft
water.
21
EN
Control Panel
1 Power Button
••Press the Power button to turn the
washing machine on.
2 Start/Pause Button
••This Start/Pause button is used to start the
wash cycle or pause the wash cycle.
••If a temporary stop of the wash cycle is
needed, press the Start/Pause button.
3 Display
••The display shows the settings, estimated
time remaining, options, and status
messages. When the product is turned
on, the default settings in the display will
illuminate.
••The display shows estimate time
remaining. While the size of the load is
being calculated automatically, blinking
or ‘Detecting’ appears.
••The RPM may differ depending on the
models.
22
4 Programme Knob
••Programmes are available according to the
laundry type.
••The lamp will light up to indicate the
selected programme.
5 Options
••This allows you to select an additional
programme and will light when selected.
••Use these buttons to select the desired
programme options for the selected cycle.
••In order to use the Remote Start function,
refer to SMART FUNCTIONS.
EN
Programme Table
Washing Programme
Programme
Cotton
Cotton+
Easy Care
Description
Provides better
performance by
combining various drum
motions.
Provides optimised
washing performance
for large amount
of laundry with less
energy consumption.
Suitable for casual
shirts that do not need
ironing after washing.
Fabric Type
Coloured fast garments
(shirts, nightdresses,
pajamas, etc.) and
normally soiled cotton
load (underwear).
Proper Temp.
Maximum
Load
40 °C
(Cold to 95 °C)
Rating
60 °C
(Cold to 60 °C)
Polyamide, acrylic,
polyester.
40 °C
(Cold to 60 °C)
40 °C
(Cold to 40 °C)
Mix
Enables various
fabrics to be washed
simultaneously.
Various kind of
fabrics except special
garments (silk/delicate,
sports wear, dark
clothes, wool, duvet/
curtains).
Allergy Care
Helps to remove
allergens such as
house mites, pollen,
and cat fur.
Cotton, underwear,
pillow covers, bed
sheets, baby wear
For large items such
as bed covers, pillows,
sofa covers, etc.
Cotton bedding except
special garments
(delicates, wool, silk,
etc.) with filling: duvets,
pillows, blankets, sofa
covers with light filling
Cold
(Cold to 40 °C)
1 single size
Coolmax, gore-tex,
fleece and sympatex
40 °C
(Cold to 40 °C)
2.0 kg
60 °C
4.0 kg
Duvet
Sports Wear
Baby Steam
Care
Suitable for sports wear
such as jogging clothes
and running wear.
Removes solid
and protein stains,
provides better rinse
performance.
Lightly soiled baby
wear.
4.0 kg
60 °C
23
EN
Programme
Silent Wash
Delicate
Speed 14
Gentle Care
Stain Care
Download
Cycle
24
Fabric Type
Proper Temp.
Maximum
Load
Provides less noise
and vibration and
saves money by using
overnight electricity.
Coloured fast garments
(shirts, nightdresses,
pajamas, etc.) and
lightly soiled white
cotton (underwear).
40 °C
(Cold to 60 °C)
4.5 kg
For delicate clothes
such as underwear,
blouses, etc.
Delicate, easily
damaged laundry.
20 °C
(Cold to 40 °C)
1.5 kg
Description
Coloured laundry which
is lightly soiled fast.
This cycle provides fast CAUTION : Use less
washing time for small than 20g of detergent
20 °C
2.0 kg
loads and lightly soiled (for 2.0kg load)
(20 °C to 40 °C)
clothes.
otherwise detergent
may remain on the
clothes.
For hand and machine
washable delicate
clothes such as
Wool, hand washable
20 °C
washable wool, lingerie, clothes, delicate, easily
1.5 kg
(Cold to 30 °C)
dresses etc. (Use
damaged laundry.
detergent for machine
washable woolens).
Wash off several
kinds of stain such as
wine, juice, dirt, etc.
Cotton blended fabrics,
60 °C
(Water temperature is
3.0 kg
no delicate clothes.
(30 °C to 60 °C)
increased step by step
for washing various
stains).
For downloadable programmes. If you did not download any programmes, the
default is Rinse+Spin.
EN
••Water Temperature: Select the appropriate water temperature for chosen wash programme. Always
follow garment manufacturer’s care label or instructions when washing.
••Set program at "Cotton+, 40 °C (Half Load)", "Cotton+, 60 °C (Half Load)", "Cotton+, 60 °C (Full
Load)" option for test in conformity with EN60456 and Regulation 1015/2010.
−−Standard 60 °C cotton program : Cotton+
+ 60°C (Full Load)
−−Standard 60 °C cotton program : Cotton+
+ 60°C (Half Load)
−−Standard 40 °C cotton program : Cotton+
+ 40°C (Half Load)
(They are suitable to clean normally soiled cotton laundry.)
(They are the most efficient programmes in terms of combined energy and water consumptions for
washing that type of cotton laundry.)
••Actual water temperature may differ from the declared cycle temperature.
••The test results depend on water pressure, water hardness, water inlet temperature, room
temperature, type and amount of load, degree of soiling utilized detergent, fluctuations in the main
electricity supply and chosen additional options.
NOTE
••Neutral detergent is recommended.
25
EN
Extra Options
Programme
Turbo Wash
Intensive
Rinse+
Delay End
Pre Wash
Cotton
Cotton+
Mix
Easy Care
Duvet
Allergy Care
Baby Steam
Care
Sports Wear
Gentle Care
Delicate
Stain Care
Silent Wash
Speed 14
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●*
••*: This option is automatically included in the cycle and can not be deleted.
26
●*
EN
Operating Data
Max RPM
Programme
F4J****
TWC1409S3W
F2J****
FH4U2VY(P)(0~9)W/SD
Cotton
Cotton+
Mix
Easy Care
Duvet
Allergy Care
Baby Steam Care
Sports Wear
Gentle Care
Delicate
Stain Care
Silent Wash
Speed 14
1400
1400
1400
1000
1000
1400
1000
800
800
800
1400
1000
800
1200
1200
1200
1000
1000
1200
1000
800
800
800
1200
1000
800
27
EN
Operating Data
[F*J*VY(P)(0~9)*D]/[TWC1409S3W]/[FH4U2VY(P)(0~9)W/SD]
BYUE
Time in Minutes
Programme
9 kg
1400 rpm
1200 rpm
96
225
94
224
Cotton (40 °C)
Cotton+ (60 °C)
Remaining moisture
content
Water in
Litre
Energy in
kWh
1400 rpm
1200 rpm
9 kg
9 kg
44 %
44 %
53%
53%
52
38
0.40
0.61
Water in
Litre
Energy in
kWh
[F*J*TY(P)(0~9)*D]
Time in Minutes
Programme
Cotton (40 °C)
Cotton+ (60 °C)
8 kg
1400 rpm
1200 rpm
96
245
94
244
Remaining moisture
content
1400 rpm
1200 rpm
8 kg
8 kg
44 %
44 %
53%
53%
52
38
0.40
0.45
NOTE
••Information of main washing programmes at half load.
28
EN
Option Programme
Intensive (
Delay End (
If the laundry is normal and heavily soiled,
Intensive option is effective.
)
You can set a time delay so that the washing
machine will start automatically and finish after a
specified time interval.
)
1
Press the Power button.
1
Press the Power button.
2
Select a washing programme.
2
Select a washing programme.
3
Press the Intensive button.
3
Press the Delay End button to set time
required.
4
Press the Start/Pause button.
4
Press the Start/Pause button.
Wi-Fi ( )
NOTE
••The delay time is the time to the end of the
programme, not the start. The actual running
time may vary due to water temperature, wash
load and other factors.
••To cancel the function, the power button should
be pressed.
••Avoid using liquid detergent for this option.
Pre Wash (
)
If the laundry is heavily soiled, the Pre Wash
programme is recommended.
1
Press the Power button.
2
Select a washing programme.
3
Press the Pre Wash button for three
seconds.
4
Press the Start/Pause button.
When Wi-Fi is connected, the Wi-Fi icon on the
control panel is lit.
Turbo Wash (
)
Wash cycle in under 1 hour with energy and
water saving. (based on half of laundry)
1
Press the Power button.
2
Select a washing programme.
3
Press the Turbo Wash button.
4
Press the Start/Pause button.
29
EN
Temp.
The Temp. button selects the wash and rinse
temperature combination for the selected
programme. Press this button until the desired
setting is lit. All rinses use cold tap water.
••Select the water temperature suitable for
the type of load you are washing. Follow the
garment fabric care labels for best results.
Spin
••Spin speed level can be selected by pressing
the Spin button repeatedly.
••Spin Only
1
Press the Power button.
2
Press the Spin button to select RPM.
3
Press the Start/Pause button.
NOTE
••When you select No, it will still rotate for a
short time to drain quickly.
Rinse
Rinse+ (
)
Add rinse once.
30
Add Item (
)
Laundry can be added or removed after the
washing programme is started.
1
Press the Add Item button when the LED is
turned on.
2
Add or remove laundry.
3
Close the door and Press the Start/Pause
button.
NOTE
••For safety reasons, the door remains locked
when the water level or temperature is high. It
is not possible to add laundry during this time.
••If the water temperature in the drum is high,
wait until it cools down.
CAUTION
••When adding laundry, make sure to completely
push it into the drum. If laundry gets stuck in
the door latch hole, the rubber packing may
be damaged, causing water leakage and
malfunction.
••Forcing the door open may cause part
damage, destruction, or safety problems.
••If you open the door while there are a lot of
suds and water in the drum, the suds or water
may flow, causing burn injury or wet floor.
EN
Child Lock
Beep On / Off
Use this option to disable the controls. This
feature can prevent children from changing
cycles or operating the appliance
1
Press the Power button.
2
Press the Start/Pause button.
3
Press and hold the Temp. and Spin button
simultaneously for 3 seconds to set the Beep
on/off function.
Locking the Control Panel
1
Press and hold the Child Lock button for
three seconds.
2
A beeper will sound, and
will appear on
the display.
When the Child Lock is set, all buttons are
locked except the Power button.
NOTE
NOTE
••Once the Beep on/off function is set, the
setting is memorized even after the power is
turned off.
••If you want to turn the Beeper off, simply
repeat this process.
••Turning off the power will not reset the child
lock function. You must deactivate child lock
before you can access any other functions.
Unlocking the Control Panel
Press and hold the Child Lock button for three
seconds.
••A beeper will sound and the remaining time for
the current programme will reappear on the
display.
31
SMART FUNCTIONS
Using LG SmartThinQ
Application
NOTE
Things to check before using LG
SmartThinQ
••For appliances with the
or
logo
1
Check the distance between the appliance
and the wireless router (Wi-Fi network).
••If the distance between the appliance and
the wireless router is too far, the signal
strength becomes weak. It may take a long
time to register or installation may fail.
2
Turn off the Mobile data or Cellular Data on
your smartphone.
••For iPhones, turn data off by going to
Settings → Cellular → Cellular Data.
3
Connect your smartphone to the wireless
router.
32
EN
••To verify the Wi-Fi connection, check that Wi-Fi
icon on the control panel is lit.
••The appliance supports 2.4 GHz Wi-Fi
networks only. To check your network
frequency, contact your Internet service
provider or refer to your wireless router
manual.
••LG SmartThinQ is not responsible for any
network connection problems or any faults,
malfunctions, or errors caused by network
connection.
••If the appliance is having trouble connecting
to the Wi-Fi network, it may be too far from
the router. Purchase a Wi-Fi repeater (range
extender) to improve the Wi-Fi signal strength.
••The Wi-Fi connection may not connect or may
be interrupted because of the home network
environment.
••The network connection may not work properly
depending on the Internet service provider.
••The surrounding wireless environment can
make the wireless network service run slowly.
••The appliance cannot be registered due to
problems with the wireless signal transmission.
Unplug the appliance and wait about a minute
before trying again.
••If the firewall on your wireless router is
enabled, disable the firewall or add an
exception to it.
••The wireless network name (SSID) should be
a combination of English letters and numbers.
(Do not use special characters.)
••Smartphone user interface (UI) may vary
depending on the mobile operating system
(OS) and the manufacturer.
••If the security protocol of the router is set
to WEP, you may fail to set up the network.
Please change it to other security protocols
(WPA2 is recommended) and register the
product again.
EN
Installing LG SmartThinQ
Search for the LG SmartThinQ application from
the Google Play Store or Apple App Store on a
smart phone. Follow instructions to download
and install the application.
NOTE
••If you choose the simple login to access the LG
SmartThinQ application, you must go through
the appliance registration process each time
you change your smartphone or reinstall the
application.
Wi-Fi Function
••For appliances with the
or
logo
Communicate with the appliance from a smart
phone using the convenient smart features.
Push Alert
Turn on the Push Alerts to receive appliance
status notifications. The notifications are
triggered even if the LG SmartThinQ application
is off.
NOTE
••If you change your wireless router, your
Internet service provider or your password after
registering the appliance, please delete it from
the LG SmartThinQ Settings → Edit Product
and register again.
••The application is subject to change for
appliance improvement purposes without
notice to users.
••Functions may vary by model.
Washer Cycle (Remote Start, Download
Cycle)
Set or download any preferred cycle and operate
by remote control.
Tub Clean Coach
This function shows how many cycles remain
before It is time to run the Tub Clean cycle.
Energy Monitoring
Check the energy consupmtion of the recently
used cycles and monthly average.
Smart Diagnosis™
This function provides useful information for
diagnosing and solving issues with the appliance
based on the pattern of use.
Settings
Various functions are available.
33
EN
Using Washer Cycle
Remote Start (
)
Use a smart phone to control your appliance
remotely. You can also monitor your cycle
operation so you know how much time is left in
the cycle.
To Use Remote Start:
1
Press the Power button.
2
Put the laundry in drum.
3
Press and hold Remote Start button for 3
seconds to enable Remote Start function.
4
Start a cycle from the LG Smart ThinQ
application on your smart phone.
NOTE
••Once the Remote Start mode is enabled,
you can start a cycle from the LG Smart
ThinQ smartphone application. If the cycle
is not started, the machine will wait to start
the cycle until it is turned off remotely from
the application or the Remote Start mode is
disabled.
••When Remote Start is turned on, the door is
automatically locked.
To Disable Remote Start:
When the Remote Start is activated, press and
hold Remote Start button for 3 seconds.
34
Download Cycle
Download new and special cycles that are not
included in the basic cycles on the appliance.
Appliances that have been successfully
registered can download a variety of specialty
cycles specific to the appliance.
Only one cycle can be stored on the appliance
at a time.
Once cycle download is completed in the
appliance, the product keeps the downloaded
cycle until a new cycle is downloaded.
Standby power consumption
0.5 W
Network standby power
3.0 W
consumption
The period of time after which
the power management function,
or a similar function, switches
the equipment automatically into
20 min.
standby and/or off mode and/or
the condition providing networked
standby
EN
Open Source Software Notice
Information
To obtain the source code under GPL, LGPL,
MPL, and other open source licenses, that is
contained in this product, please visit http://
opensource.lge.com.
In addition to the source code, all referred
license terms, warranty disclaimers and
copyright notices are available for download.
LG Electronics will also provide open source
code to you on CD-ROM for a charge covering
the cost of performing such distribution (such as
the cost of media, shipping, and handling) upon
email request to opensource@lge.com. This
offer is valid for three (3) years from the date on
which you purchased the product.
Smart Diagnosis™ Using a Smart
Phone
••For appliances with the
or
logo
Use this function if you need an accurate
diagnosis by an LG Electronics customer
information centre when the appliance
malfunctions or fails.
Smart Diagnosis™ can not be activated
unless the appliance is connected to power.
If the appliance is unable to turn on, then
troubleshooting must be done without using
Smart Diagnosis™.
Using Smart Diagnosis™
Smart Diagnosis™ Through the
Customer Information Centre
Use this function if you need an accurate
diagnosis by an LG Electronics service
centre when the product malfunctions or fails.
Use this function only to contact the service
representative, not during normal operation.
1
Press the Power button to turn on the
washing machine. Do not press any other
buttons or turn the programme selector
knob.
2
When instructed to do so by the call centre,
place the mouthpiece of your phone close to
the Power button.
x.
Ma
mm
10
35
EN
3
Press and hold the Temp. button for
three seconds, while holding the phone
mouthpiece to the icon or Power button.
4
Keep the phone in place until the tone
transmission has finished. Time remaining
for data transfer is displayed.
••For best results, do not move the phone
while the tones are being transmitted.
••If the call centre agent is not able to get an
accurate recording of the data, you may be
asked to try again.
5
Once the countdown is over and the tones
have stopped, resume your conversation
with the call centre agent, who will then
be able to assist you using the information
transmitted for analysis.
NOTE
••The Smart Diagnosis™ function depends on
the local call quality.
••The communication performance will improve
and you can receive better service if you use
the home phone.
••If the Smart Diagnosis™ data transfer is poor
due to poor call quality, you may not receive
the best Smart Diagnosis™ service.
36
MAINTENANCE
WARNING
••Unplug the washing machine before cleaning
to avoid the risk of electric shock. Failure to
follow this warning may result in serious injury,
fire, electric shock, or death.
••Never use harsh chemicals, abrasive cleaners,
or solvents to clean the washing machine.
They may damage the finish.
Cleaning Your Washing
Machine
Care After Wash
••After the cycle is finished, wipe the door and
the inside of the door seal to remove any
moisture.
••Leave the door open to dry the drum interior.
••Wipe the body of the washing machine with a
dry cloth to remove any moisture.
EN
Cleaning the Interior
••Use a towel or soft cloth to wipe around the
washing machine door opening and door glass.
••Always remove items from the washing
machine as soon as the cycle is complete.
Leaving damp items in the washing machine
can cause wrinkling, colour transfer, and odour.
••Run the Tub Clean programme once a month
(or more often if needed) to remove detergent
buildup and other residue
Cleaning the Water Inlet Filter
••Turn off the supply taps to the machine if the
washing machine is to be left for any length of
time (e.g. holiday), especially if there is no floor
drain (gully) in the immediate vicinity.
•• icon will be displayed on the control panel
when water is not entering the detergent
drawer.
••If water is very hard or contains traces of lime
deposit, the water inlet filter may become
clogged. It is therefore a good idea to clean it
occasionally.
1
Turn off the water tap and unscrew the water
supply hose.
2
Clean the filter using a hard bristle brush.
Cleaning the Exterior
Proper care of your washing machine can
extend its life.
Door:
••Wash with a damp cloth on the outside and
inside and then dry with a soft cloth.
Exterior:
••Immediately wipe off any spills.
••Wipe with a damp cloth.
••Do not press the surface or the display with
sharp objects.
37
EN
Cleaning the Drain Pump
Filter
4
After cleaning, turn the pump filter and insert
the drain plug.
5
Close the cover cap.
••The drain filter collects threads and small
objects left in the laundry. Check regularly that
the filter is clean to ensure smooth running of
your washing machine.
••Allow the water to cool down before cleaning
the drain pump, carrying out emergency
emptying, or opening the door in an
emergency.
1
Open the cover cap and pull out the hose.
2
Unplug the drain plug and open the filter by
turning it to the left.
2
Container to collect the
drained water.
1
3
38
Remove any extraneous matter from the
pump filter.
CAUTION
••First drain using the drain hose and then
open the pump filter to remove any threads or
objects.
••Be careful when draining, as the water may be
hot.
EN
Cleaning the Dispenser
Drawer
Tub Clean (
) (Optional)
Detergent and fabric softener may build up in
the dispenser drawer. Remove the drawer and
inserts and check for buildup once or twice a
month.
Tub Clean is a special programme to clean the
inside of the washing machine.
A higher water level is used in this programme
at higher spin speed. Perform this programme
regularly.
1
1
Remove any clothing or items from the
washing machine and close the door.
2
Open the dispenser drawer and add antilimescale (e.g. Calgon) to the main wash
compartment.
••For tablets put into the drum.
3
Close the dispenser drawer slowly.
4
Power on and then press and hold Tub
Clean button for 3 seconds. Then
will be
displayed on the display.
5
Press the Start/Pause button to start.
6
After the programme is complete, leave the
door open to allow the washing machine
door opening, flexible gasket and door glass
to dry.
2
3
Remove the detergent dispenser drawer by
pulling it straight out until it stops.
••Press down hard on the disengage button
and remove the drawer.
Remove the inserts from the drawer.
••Rinse the inserts and the drawer with
warm water to remove buildup from
laundry products. Use only water to clean
the dispenser drawer. Dry the inserts and
drawer with a soft cloth or towel.
To clean the drawer opening, use a cloth or
small, non-metal brush to clean the recess.
••Remove all residue from the upper and
lower parts of the recess.
4
Wipe any moisture off the recess with a soft
cloth or towel.
5
Return the inserts to the proper
compartments and replace the drawer.
CAUTION
••If there is a child, be careful not to leave the
door open for too long.
NOTE
••Do not add any detergent to the detergent
compartments. Excessive suds may generate
and leak from the washing machine.
39
EN
Caution on Freezing During
Winter
••After closing the tap, disconnect the cold
supply hose from the tap, and remove water
while keeping the hose facing downwards.
••When frozen, the product does not operate
normally. Make sure to install the product
where it will not freeze during winter.
••In case the product must be installed outside
on a porch or in other outdoor conditions, make
sure to check the following.
How to Keep the Product from
Freezing
••After washing, remove water remaining inside
the pump completely with the opening hose
plug used for removal of residual water. When
the water is removed completely, close the
hose plug used for removal of residual water
and cover cap.
Supply hose
Check for Freezing
••If water does not drain when opening the hose
plug used for removal of residual water, check
the drainage unit.
Drain plug
Cover cap
Drain plug
Cover cap
••Hang down drain hose to pull out water inside
the hose completely.
••Turn the power on, choose a washing
programme, and press the Start/Pause button.
Detergent drawer
Drain hose
CAUTION
••When the drain hose is installed in a curved
shape, the inner hose may freeze.
Drain hose
••When ' ' is shown in display window while
the product is in operation, check water supply
unit and drainage unit (Some models do not
have an alarm function that indicates freezing).
NOTE
••Check that water is coming into the detergent
drawer while rinsing, and water is draining
through the drain hose while spinning.
40
EN
How to Handle Freezing
••Make sure to empty the drum, pour warm
water of 50–60 °C up to the rubber part inside
the drum, close the door, and wait for 1–2
hours.
••When water is removed completely from the
drum, close the hose plug used for removal of
residual water, choose a washing programme,
and press the Start/Pause button.
Detergent drawer
Drain hose
50-60 °C
NOTE
CAUTION
••When the drain hose is installed in a curved
shape, the inner hose may freeze.
••Open the cover cap and hose plug used for
removal of residual water to extract water
completely.
••Check that water is coming into the detergent
drawer while rinsing, and water is draining
through the drain hose while spinning.
••When water supply problems occur, take the
following measures.
−−Turn off the tap, and thaw out the tap and
both connection areas of inlet hose of the
product using a hot water cloth.
−−Take out inlet hose and immerse in warm
water below 50–60 °C.
Drain plug
Cover cap
Supply hose
50-60 °C
NOTE
••If water does not drain, this means the ice is
not melted completely. Wait more.
41
TROUBLESHOOTING
EN
••Your washing machine is equipped with an automatic error-monitoring system to detect and
diagnose problems at an early stage. If your washing machine does not function properly or does not
function at all, check the following before you call for service:
Diagnosing Problems
Symptoms
Reason
Solution
••Check all pockets to make sure that
they are empty. Items such as clips,
matches, pens, coins, and keys can
damage both your washer and your
Rattling and
Foreign objects such as coins or
clothes.
clanking noise
safety pins may be in drum or pump. ••Close zippers, hooks, and
drawstrings to prevent these items
from snagging or tangling on other
clothes.
Heavy wash loads may produce a
••If sound continues, washing machine
Thumping sound thumping sound. This is usually
is probably out of balance. Stop and
redistribute wash load.
normal.
••If not removed during installation,
Have all the transit bolts and tub
refer to Installation guide for
support been removed?
removing transit bolts.
Are all the feet resting firmly on the ••Make sure the washing machine is
level and tighten the lock nuts up
Vibrating noise
ground?
towards the base of the appliance.
Have you ever laid down the
contact the customer
appliance when moving or installing ••Please
information center.
it?
Supply hoses or drain hose are
••Check and tighten hose connections.
loose at tap or washing machine.
Water leaks
••Unclog drain pipe. Contact plumber if
House drain pipes are clogged.
necessary.
Too much detergent or unsuitable
••Make sure that the suggested
detergent may cause excessive
Oversudsing
amount of detergent is used per the
foaming which may result in water
manufacturer's recommendations.
leaks.
Water supply is not adequate in that
••Check another tap in the house.
location.
Water does not
Water supply tap is not completely
••Fully open tap.
enter washing
open.
machine or it
Water supply hose(s) are kinked.
••Straighten hose.
enters slowly
The filter of the supply hose(s)
••Check the filter of the supply hose.
clogged.
42
EN
Symptoms
Reason
Water in the
Drain hose is kinked or clogged.
washing machine
does not drain or The drain filter is clogged.
drains slowly
Electrical power cord may not be
plugged in or connection may be
loose.
Washing
machine does
House fuse blown, circuit breaker
not start
tripped,or a power outage has
occurred.
Solution
••Clean and straighten the drain hose.
••Clean the drain filter.
••Make sure plug fits tightly in wall
outlet.
Washing
machine will not
spin
Check that the door is firmly shut.
Door does not
open
Once washing machine has started,
the door cannot be opened for
safety reasons.
••Reset circuit breaker or replace fuse.
Do not increase fuse capacity. If
problem is a circuit overload, have it
corrected by a qualified electrician.
••Turn on water supply tap.
••Close the door and press the Start/
Pause button. After pressing the
Start/Pause button, it may take a
few moments before the washing
machine begins to spin. The door
must be locked before spin can be
achieved. Add 1 or 2 similar items
to help balance the load. Rearrange
load to allow proper spinning.
••Check if the ‘Door Lock’ icon is
illuminated. You can safely open the
door after the ‘Door Lock’ icon turns
off.
Wash cycle time
delayed
If an imbalance is detected or if the
suds removing programme is on,
the wash time will increase.
••This is normal. The time remaining
shown in the display is only an
estimate. Actual time may vary.
Fabric softener
overflow
Too much softener may cause an
overflow.
Softeners
dispensed too
early
Too much softener may cause an
premature dispensing.
••Follow softener guidelines to ensure
appropriate amount is used. Do not
exceed the maximum fill line.
••Follow the guidelines provided by the
detergent manufacturer.
••Close the dispenser drawer slowly.
Do not open the drawer during the
wash cycle.
The buttons may
not function
properly.
The button cannot be recognized
when the door is open.
Water supply tap is not turned on.
••Press again after closing the door.
43
EN
Symptoms
Dry problem
Reason
Check water supply tap.
This odor is caused by the rubber
attached to the washing machine.
Odor
If the rubber door gasket and door
seal area are not cleaned regularly,
odors can occur from mold or
foreign substances.
Odors can occur if foreign
substances are left in the drainage
pump filter.
Odors can occur if the drainage
hose is not properly installed,
causing siphoning (water flowing
back inside the washing machine).
Using the dry function, odors can
occur from lint and other laundry
matter sticking to the heater. (Dryer
model only)
A particular odor can occur from
drying wet clothes with hot air.
(Dryer model only)
44
••Be sure to clean the gasket and
door seal regularly and check under
the door seal for small items when
unloading the washer.
••Be sure to clean the drainage pump
filter regularly.
••When installing the drainage hose,
be sure that it doesn’t become kinked
or blocked.
••This is not a malfunction.
••The odor will disappear after a short
while.
••Find the Wi-Fi network connected
to your smartphone and remove it,
then register your appliance on LG
SmartThinQ.
•
•
Turn off the Mobile data of your
Mobile data for your smartphone is
smartphone and register the
turned on.
appliance using the Wi-Fi network.
••The wireless network name (SSID)
The wireless network name (SSID) is should be a combination of English
letters and numbers. (Do not use
set incorrectly.
special characters.)
••Only a 2.4 GHz router frequency is
supported. Set the wireless router to
2.4 GHz and connect the appliance
The router frequency is not 2.4 GHz.
to the wireless router. To check the
router frequency, check with your
Internet service provider or the router
manufacturer.
••If the distance between the appliance
and the router is too far, the signal
The distance between the appliance
may be weak and the connection
may not be configured correctly.
and the router is too far.
Move the location of the router so
that it is closer to the appliance.
The password for the Wi-Fi that you
are trying to connect to is incorrect.
Your home
appliance and
smartphone is
not connected
to the Wi-Fi
network.
Solution
••Do not overload. Check that the
washing machine is draining properly
to extract adequate water from the
load. Clothes load is too small to
tumble properly. Add a few towels.
••Turn off water supply tap.
••It is the normal odor of new rubber
and will disappear after the machine
has been run a few times.
EN
Error Messages
Symptoms
Reason
Water supply is not adequate
in area.
Water supply taps are not
completely open.
Water supply hose(s) are
kinked.
The filter of the supply
hose(s) are clogged.
If water leakage occurred in
the aqua stop supply hose,
indicator
will become red.
Solution
••Check another tap in the
house.
••Fully open tap.
••Straighten hose(s).
••Check the filter of the supply
hose.
••Use the aqua stop supply
hose.
May vary depending on the
model.
Load is too small.
Load is out of balance.
The appliance has an
imbalance detection and
correction system. If
individual heavy articles
are loaded (e.g. bath mat,
bath robe, etc.) this system
may stop spinning or even
interrupt the spin cycle
altogether.
If the laundry is still too wet
at the end of the cycle, add
smaller articles of laundry to
balance the load and repeat
the spin cycle.
••Add 1 or 2 similar items to
help balance the load.
••Add 1 or 2 similar items to
help balance the load.
••Rearrange load to allow
proper spinning.
••Rearrange load to allow
proper spinning.
45
EN
Symptoms
Reason
Solution
Drain hose is kinked or clogged.
••Clean and straighten the drain hose.
The drain filter is clogged.
••Clean the drain filter.
Ensure door is not open.
••Close the door completely. If ,
,
,
is not released, call for
service.
dE4
Door sensor has malfunctioned.
_
46
Control error.
••Unplug the power plug and call for
service.
Water overfills due to the faulty water
valve.
••Close the water tap.
••Unplug the power plug.
••Call for service.
Malfunction of water level sensor.
••Close the water tap.
••Unplug the power plug.
••Call for service.
Over load in motor.
••Allow the washing machine to stand for
30 minutes to allow the motor to cool,
then restart the cycle.
Is supply/drain hose or drain pump
frozen?
••Supply warm water into the drum and
unfreeze drain hose and drain pump.
Wet a towel in warm water and apply to
supply hose.
Water leaks.
••Call for service.
Does not dry
••Call for service.
WARRANTY
EN
THIS LIMITED WARRANTY DOES NOT COVER:
••Service trips to deliver, pick up, or install or repair the product; instruction to the customer on
operation of the product; repair or replacement of fuses or correction of wiring or plumbing, or
correction of unauthorized repairs/installation.
••Failure of the product to perform during power failures and interruptions or inadequate electrical
service.
••Damage caused by leaky or broken water pipes, frozen water pipes, restricted drain lines,
inadequate or interrupted water supply or inadequate supply of air.
••Damage resulting from operating the Product in a corrosive atmosphere or contrary to the
instructions outlined in the Product’s owner’s manual.
••Damage to the Product caused by accidents, pests and vermin, lightning, wind, fire, floods, or acts of
God.
••Damage or failure caused by unauthorized modification or alteration, or if it is used for other than the
intended purpose, or any water leakage where the product was not properly installed.
••Damage or failure caused by incorrect electrical current, voltage, or plumbing codes, commercial
or industrial use, or use of accessories, components, or consumable cleaning products that are not
approved by LG.
••Damage caused by transportation and handling, including scratches, dents, chips, and/or other
damage to the finish of your product, unless such damage results from defects in materials or
workmanship.
••Damage or missing items to any display, open box, discounted, or refurbished Product.
••Products with original serial numbers that have been removed, altered, or cannot be readily
determined. Model and Serial numbers, along with original retail sales receipt, are required for
warranty validation.
••Increases in utility costs and additional utility expenses.
••Repairs when your Product is used in other than normal and usual household use or contrary to the
instructions outlined in the Product’s owner’s manual.
••Costs associated with removal of your Product from your home for repairs.
••The removal and reinstallation of the Product if it is installed in an inaccessible location or is not
installed in accordance with published installation instructions, including LG’s owner’s and installation
manuals.
••Damage resulting from misuse, abuse, improper installation, repair, or maintenance. Improper repair
includes use of parts not approved or specified by LG.
47
EN
Strange vibration or noise
caused by not removing
transit bolts or tub support.
Tub
support
Transit
bolt
Carton
base
Remove the transit bolts
& tub support.
Leakage caused by dirt (hair,
lint) on gasket and door
glass.
Clean the gasket & door
glass.
Not draining caused by
clogging of pump filter.
Clean the pump filter.
Water is not coming because
water inlet valve filters are
clogged or water supply
hoses are kinked.
Clean the inlet valve
filter or reinstall the
water supply hoses.
Water is not coming because
too much detergent use.
Laundry is hot or warm after
finished washing because the
supply hoses are installed in
reverse.
Water is not supplied
because the water tap is not
turned on.
48
Inlet Filter
Clean the detergent
disperser drawer.
Dispenser
Cold
Cold Water supply
Water tap
Hot
Hot Water supply
Reinstall the supply
hoses.
Turn on the water tap.
EN
Leakage caused by improper
installation of drain hose or
clogged drain hose.
Elbow Bracket
Reinstall the drain hose.
Tie Strap
Leakage caused by improper
installation of water supply
hose or using other brand
supply hoses.
Reinstall the supply
hose.
No power problem caused
by loose connection of power
cord or electrical outlet
problem.
Reconnect the power
cord or change the
electrical outlet.
Level
Service trips to deliver, pick
up, install the product or
for instruction on product
use. The removal and
reinstallation of the product.
The warranty covers
manufacturing
defects only. Service
resulting from improper
Installation is not
covered.
If all screws are not installed
properly, it may cause
excessive vibration (Pedestal
model only).
Install 4 screws at each
corner (Total 16EA).
High pressure
water
Water hammering (banging)
noise when washing machine
is filling with water.
Natural water flow Adjust
Hit
Sudden stopping
Loud noise water flow
the water
pressure by turning
down the water valve or
water tap in the home.
49
Memo
Memo
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