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OWNER'S MANUAL FRIDGE& FREEZER Read this owner's manual thoroughly before operating the appliance and keep it handy for reference at all times. EN ENGLISH MFL70583705 Rev.00_040218 www.lg.com Copyright © 2018 LG Electronics Inc. All Rights Reserved. TABLE OF CONTENTS This manual may contain images or content different from the model you purchased. This manual is subject to revision by the manufacturer. SAFETY INSTRUCTIONS........................................................3 IMPORTANT SAFETY INSTRUCTIONS..................................................... 3 INSTALLATION.......................................................................13 Compartments........................................................................................... 13 Notes for Movement and Transport........................................................... 14 Notes for Installation.................................................................................. 14 Dimensions and Clearances...................................................................... 15 Ambient Temperature................................................................................ 15 Removing the Door.................................................................................... 16 Refitting the Door....................................................................................... 16 Adjusting the Height of the Door................................................................ 17 OPERATION............................................................................18 Parts and Functions................................................................................... 18 Notes for Operation................................................................................... 22 Using Control Panel................................................................................... 24 Icemaker.................................................................................................... 26 InstaView Function.................................................................................... 28 Door in Door (Optional)............................................................................. 29 Other Functions......................................................................................... 29 SMART FUNCTIONS..............................................................30 Using LG SmartThinQ Application............................................................. 30 Using Smart Diagnosis™.......................................................................... 32 MAINTENANCE.......................................................................33 Notes for Cleaning..................................................................................... 33 Cleaning the Door Basket.......................................................................... 33 Cleaning the Shelf..................................................................................... 34 Cleaning the Vegetable Drawer................................................................. 34 TROUBLESHOOTING............................................................35 SAFETY INSTRUCTIONS EN The following safety guidelines are intended to prevent unforeseen risks or damage from unsafe or incorrect operation of the appliance. The guidelines are separated into ‘WARNING’ and ‘CAUTION’ as described below. This symbol is displayed to indicate matters and operations that can cause risk. Read the part with this symbol carefully and follow the instructions in order to avoid risk. WARNING This indicates that the failure to follow the instructions can cause serious injury or death. CAUTION This indicates that the failure to follow the instructions can cause the minor injury or damage to the product. IMPORTANT SAFETY INSTRUCTIONS WARNING To reduce the risk of explosion, fire, death, electric shock, injury or scalding to persons when using this product, follow basic precautions, including the following: Children in the Household •This • appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety. Children should be supervised to ensure that they do not play with the appliance. 3 EN •If • the appliance is equipped with a lock (some countries only), keep the key out of reach of children. Installation •This • appliance should only be transported by two or more people holding the appliance securely. •Ensure • that the socket outlet is properly grounded, and that the earth pin on the power cord is not damaged or removed from the power plug. For more details on grounding, inquire at an LG Electronics customer information centre. •This • appliance is equipped with a power cord having an equipment-grounding conductor and a grounding power plug. The power plug must be plugged into an appropriate socket outlet that is installed and grounded in accordance with all local codes and ordinances. •If • the power cord is damaged or the hole of the socket outlet is loose, do not use the power cord and contact an authorized service centre. •Do • not plug the appliance into a multi socket adapter which does not have a power cable(mounted). •Do • not modify or extend the power cable. 4 EN •Avoid • using any extension cords or double adaptor. The appliance should be connected to a dedicated power line which is separately fused. •Do • not use a multi socket outlet which is not properly grounded(portable). In case of using a properly-grounded multi socket outlet (portable), use the multi socket outlet with the current capacity of the power code rating or higher and use the multi socket outlet only for the appliance. Failure to do so may result in electric shock or fire due to the heat of multi socket outlet. The power may be shut off when the circuit breaker is operated. •Install • the appliance in a place where is easy to unplug the power plug of the appliance. •Be • careful not to point the power plug up or let the appliance lean against the power plug. •Install • the appliance on a firm and level floor. •Do • not install the appliance in a damp and dusty place. Do not install or store the appliance in any outdoor area, or any area that is subject to weathering conditions such as direct sunlight, wind, or rain or temperatures below freezing. •Do • not place the appliance in direct sunlight or expose it to the heat from heating appliances such as stoves or heaters. •Be • careful not to expose the rear of the appliance when installing. •Be • careful not to let the appliance door fall during assembly or disassembly. •Be • careful not to pinch, crush, or damage the power cable during assembly or disassembly of the appliance door. •Do • not connect a plug adapter or other accessories to the power plug. 5 EN Operation •Do • not use the appliance for any purpose (storage of medical or experimental materials or shipping) other than any domestic household food storage use. •In • case of flood, disconnect the power plug and contact the LG Electronics customer information centre. •Unplug • the power plug during a severe thunderstorm or lightening or when not in use for a long period of time. •Do • not touch the power plug or the appliance controls with wet hands. •Do • not bend the power cable excessively or place a heavy object on it. •If • water penetrates electrical parts of the appliance, disconnect power plug and contact an LG Electronics customer information centre. •Do • not place hands or metallic objects inside the area emitting the cold air, cover or heat releasing grille on the back. •Do • not apply excessive force or impact to the back cover of the appliance. •Do • not put animals, such as pets into the appliance. •Be • careful of nearby children when you open or close the appliance door. The door may bump the child and cause injury. •Avoid • the danger of children getting trapped inside the appliance. A child trapped inside the appliance can cause suffocation. •Do • not place heavy or fragile objects, containers filled with liquid, combustible substances, flammable objects(such candles, lamps, etc.), or heating devices(such as stoves, heaters, etc.) on the appliance. 6 EN •If • there is a gas leakage (isobutane, propane, natural gas, etc.), do not touch the appliance or power plug and ventilate the area immediately. This appliance uses a very eco-friendly gas (isobutane, R600a) as the refrigerant. Although it uses a small amount of the gas, it is still combustible gas. Gas leakage during appliance transport, installation or operation can cause fire, explosion or injury if sparks are caused. •Do • not use or store flammable or combustible substances (ether, benzene, alcohol, chemical, LPG, combustible spray, insecticide, air freshener, cosmetics, etc.) near the appliance. •Immediately • unplug the power plug and contact an LG Electronics customer information centre if you detect a strange sound, odour, or smoke coming from the appliance. •Fill • with potable water only into icemaker or dispenser water tank. Maintenance •Disconnect • the power cord before cleaning the appliance or replacing the inside lamp (where fitted). •Securely • plug the power plug in the socket outlet after completely removing any moisture and dust. •Never • unplug the appliance by pulling on the power cable. Always grip the power plug firmly and pull straight out from the socket outlet. •Do • not spray water or inflammable substances(toothpaste, alcohol, thinner, benzene, flammable liquid, abrasive, etc.) over the interior or exterior of the appliance to clean it. •Do • not clean the appliance with brushes, cloths or sponges with rough surfaces or which are made of metallic material. 7 EN •Only • qualified service personnel from LG Electronics service centre should disassemble, repair, or modify the appliance. Contact an LG Electronics customer information centre if you move and install the appliance in a different location. •Do • not use a hair drier to dry the inside of the appliance or place a candle inside to remove the odours. •Do • not use mechanical devices or other means to accelerate the defrosting process. Disposal •When • discarding the appliance, remove the door gasket while leaving the shelves and baskets in place and keep children away from the appliance. •Dispose • of all packaging materials (such as plastic bags and styrofoam) away from children. The packaging materials can cause suffocation. Technical Safety •Keep • ventilation openings, in the appliance enclosure or in the built-in structure, clear of obstruction. •Do • not use electrical appliances inside the food storage compartments of the appliance, unless they are of the type recommended by the manufacturer. •The • refrigerant and insulation blowing gas used in the appliance require special disposal procedures. Consult with service agent or a similarly qualified person before disposing of them. 8 EN •This • appliance contains a small amount of isobutane refrigerant (R600a), natural gas with high environmental compatibility, but it is also combustible. When transporting and installing the appliance, care should be taken to ensure that no parts of the refrigerating circuit are damaged. •Refrigerant • leaking out of the pipes could ignite or cause an explosion. •If • a leak is detected, avoid any naked flames or potential sources of ignition and air the room in which the appliance is standing for several minutes. In order to avoid the creation of a flammable gas air mixture if a leak in the refrigerating circuit occurs, the size of the room in which the appliance is used should correspond to the amount of refrigerant used. The room must be 1 m² in size for every 8 g of R600a refrigerant inside the appliance. •The • amount of refrigerant in your particular appliance is shown on the identification plate inside the appliance. •Never • start up an appliance showing any signs of damage. If in doubt, consult your dealer. •This • appliance is intended to be used in household and similar applications only. It should not be used for commercial, or catering purposes, or in any mobile application such as a caravan or boat. •Do • not store explosive substances such as aerosol cans with a flammable propellant in this appliance. 9 EN CAUTION To reduce the risk of minor injury to persons, malfunction, or damage to the product or property when using this product, follow basic precautions, including the following: Installation •Do • not tilt the appliance to pull or push it when transporting. •Make • sure not to get a body part such as a hand or foot stuck while moving the appliance. Operation •Do • not touch frozen food or the metal parts in the freezer compartment with wet or damp hands. It may cause frostbite. •Do • not place glass containers, bottles or cans (especially those containing carbonated drinks) in the freezer compartment, shelves or ice bin that will be exposed to temperatures below freezing. •The • tempered glass on the front side of the appliance door or the shelves can be damaged by an impact. If it is broken, do not touch it with wet hands, as this may result in injury. •Do • not place heavy objects on top of the door in door. •Do • not use the door in door as a chopping board and ensure it is not scratched by a sharp tool, as this may cause appliance damage. •Do • not hang from the appliance door, storage room, shelf or fridge door in door or climb up into it. •Do • not store an excessive amount of water bottles or containers for side dishes on the door baskets. The basket may break or your hand may bump into the surrounding structure, causing injury. 10 EN •Keep • food organized inside the appliance. •Prevent • animals from nibbling on the power cable or water hose. •Do • not open or close the appliance door with excessive force. •If • the hinge of the appliance door is damaged or operates improperly, stop using the appliance and contact an authorized service centre. •Do • not damage the refrigerant circuit. •Do • not place any electronic appliance (such as heater and mobile phone) inside the appliance. •Do • not clean glass shelves or covers with warm water when they are cold. They may break if exposed to sudden temperature changes. •Never • eat frozen foods immediately after they have been taken out in the freezer compartment. •Do • not insert your hands into the mechanical part of the automatic icemaker such as the ice bin or the ice dispenser. •Do • not use a thin crystal cup or chinaware when dispensing. •Do • not remove the cover of the automatic icemaker. Touching any mechanical part of the automatic icemaker. It may result in injury. •Make • sure not to get a hand or foot stuck upon opening or closing the appliance door. •Do • not open the door of the appliance with the door in door open, or do not open the door in door while the door of the appliance is open. The door in door may be struck by the edge of the appliance and damaged. 11 EN Maintenance •Do • not insert the shelves upside down. The shelves may fall, causing injury. •To • remove frost from the appliance, contact an LG Electronics customer information centre. •Dispose • of the ice inside the ice bin in the freezer compartment during an extended power outage. •Connect • the water supply line (for plumbed models only) to a potable water source only. Otherwise, impurities in the water may cause illness. 12 INSTALLATION EN Compartments Egg Box (Optional) Spanner Owner's Manual ••The appearance or components of the appliance may differ from model to model. 13 EN Notes for Movement and Transport ••Remove all food from inside the appliance. Then, transport the appliance only after fixing fragile parts such as shelves and the door handle with tape. Failure to do so may cause appliance damage. ••Pull the power plug out, insert and fix it into the power plug hook at the rear or on top of the appliance. Failure to do so may cause damage to the power plug or floor scratch. ••When transporting the appliance, more than two people should transport the appliance carefully. Dropping the appliance, which is extremely heavy, may cause personal injury or appliance failure. ••When transporting the appliance over a long distance, keep the appliance upright. The appliance may fall over, causing malfunctions. Never transport the appliance laying down as it can cause a refrigerant circulation malfunction when it is turned back on again. 14 Notes for Installation ••Install the appliance on a solid and flat area. −−If the appliance is installed on an uneven floor, it can cause vibration and noise causing the appliance to fall resulting in injury. It could also cause the doors not to close correctly and introduce moisture inside the unit during operation. −−If the appliance front or rear is not level, adjust the front feet so that it can be corrected. Severe cases may need the floor to be packed out with strips of thin timber. ••Avoid placing the unit near heat sources, direct sunlight or moisture. ••Connect the power supply cord (or plug) to the outlet. Don't double up with other appliances on the same outlet. ••After connecting the power supply cord (or plug) to the outlet, Wait two or three hours before you put food into the appliance. If you add food before the appliance has cooled completely, your food may spoil. ••After installing the appliance, connect the power plug into a socket outlet. Before moving and discarding the appliance, disconnect the plug from the socket outlet. EN Dimensions and Clearances Ambient Temperature Too small of a distance from adjacent items may result in the degradation of freezing capability and increased electricity costs. Allow over 50 mm of clearance from each adjacent wall when installing the appliance. The appliance is designed to operate within a limited range of ambient temperatures, depending on the climate zone. Do not use the appliance at a temperature exceeding the limit. The internal temperature could be affected by the location of the appliance, the ambient temperature, the frequency of door opening and so on. The climate class can be found on the rating label. A D F B E G C A B C D E F G Size 912 mm 1790 mm 738 mm 10 mm 728 mm 1180 mm 1750 mm Climate Class SN (Extended Temperate) N (Temperate) ST (Subtropical) T (Tropical) Ambient Temperature Range ºC +10 - +32 +16 - +32 +16 - +38 +16 - +43 / +10 - +43* *Australia, India, Kenya NOTE ••The appliances rated from SN to T are intended to be used at an ambient temperature between 10 ºC and 43 ºC. 15 EN Removing the Door 3 When it is necessary to move the appliance through a narrow opening, removing the doors is the recommended procedure. Remove the hinge lever by tapping the end of it toward the outside edge of the cabinet. WARNING ••Disconnect the power cord, house fuse or circuit breaker before installing or servicing the appliance. Failure to follow these instructions may result in death, fire or electric shock. If your entrance door is too narrow for the appliance to pass through, remove the appliance doors and pass the appliance laterally. [For both freezer and fridge] 1 Remove the screw of the hinge cover on top of the appliance by rotating it counterclockwise. CAUTION ••When removing the upper hinge, be sure to support the door as it will fall forwards. It is recommended that two or more people carry out the door removal and refitting. 4 Lift the upper hinge fixed between the appliance and the appliance door and then remove it. Upper hinge Door 2 While pressing (1) hook of the link of the electrical connectors, remove the link by pulling it in both directions. 5 Remove the freezer and fridge compartment door by lifting it upward. Refitting the Door Mount the doors in the reverse sequence of their removal once the appliance has been passed through all access doors. 16 EN Adjusting the Height of the Door 3 After adjusting the difference in the height of the appliance door, fasten the keeper nut by rotating it clockwise. If the door of the appliance is not level, adjust the difference in the height of appliance door using the following method. NOTE ••Because the hinge pin may fall out, do not adjust the height of the appliance door more than 5 cm. If it is impossible to adjust the height of the appliance door through the above method, level the door according to the following guide. [Method1] *Reference Keeper nut Adjustment hinge pin Spanner 1 Loosen the keeper nut by rotating it counterclockwise using a 19 mm spanner. To loosen the nut 2 To tighten the nut Adjust the difference in the height of the appliance door by rotating the adjustment hinge pin clockwise or counterclockwise with an 8 mm spanner. [Method2] If the freezer compartment door is lower than the fridge compartment door Level the door by inserting flat(-type) driver into groove of the left height adjusting screw and rotate it clockwise. If the freezer compartment door is higher than the fridge compartment door Level the door by inserting flat(-type) driver into groove of the right height adjusting screw and rotate it clockwise. Up Down 17 OPERATION Parts and Functions 1 Control Panel To set the freezer and fridge temperatures. 2 InstaView Door in DoorTM The InstaView Door in DoorTM compartment allows for easy access to commonly used food items. 3 Door in Door Lever This lever opens Door in Door. ••The appearance or components of the appliance may differ from model to model. 18 EN EN 1 (1) 3 2 1 5 1 Freezer Door Basket This is where small packages of frozen food can be stored. • Do not store ice cream or food which will be stored for a long period of time within these baskets. 2 Icemaker This is where ice is manually produced and stored. 3 LED Lamp The LED lamps inside the appliance light up when you open the door. 4 Freezer Shelf (Optional) This is where frozen foods such as meat, fish, and ice cream can be stored. 5 Freezer Drawer (Optional) This is for long-term storage of frozen items. NOTE • The 2-star section ( ) basket or drawer can be used to store ice and food from -12 °C to -18 °C for short periods. • The top shelf of the freezer(1) will reach the set temperature the most quickly. 19 EN 1 2 2 3 7 4 6 5 9 8 1 Smart Diagnosis Unit Use this function when contacting LG Electronics customer information centre to help make an accurate diagnosis when the appliance operates abnormally or a failure occurs. 2 LED Lamp The LED lamps inside the appliance light up when you open the door. 3 Hygiene Fresh This function minimizes bacteria and odor inside the appliance. 4 Fridge Shelf This is where refrigerated foods and other items are stored. • The shelf height can be adjusted by inserting the shelf in another groove of different height. • Store the foods with higher moisture content at the front of the shelf. • The actual number of shelves will differ from model to model. 5 Temperature Sensor This sensor senses the temperature of the fridge compartment. • Maintain the distance between the sensor and food to accurately sense the temperature. 20 EN 1 2 2 3 7 4 6 5 9 8 6 Vegetable Drawer This is where fruits and vegetables are stored to remain fresh for as long as possible. • The actual number of drawers will differ from model to model. 7 Door in Door This is where foods which are taken out frequently such as beverages and snacks are stored. 8 Egg Box (Optional) This is where eggs are stored. • You can move it to and use it at a desired position as needed. However, do not use it as the ice bin or place it on the shelf on top of the fridge or the vegetable drawer. 9 Fridge Door Basket This is where small packages of refrigerated foods, drinks and sauce containers are stored. 21 EN Notes for Operation Suggestion for Energy Saving ••Do not use the ice water dispenser tank for beverages other than drinking water. ••Users should keep in mind that frost can form. If the door is not closed completely, if the humidity is high during the summer, or if the freezer door is opened frequently. ••Ensure there is sufficient space between food stored on the shelf or door basket to allow the door to close completely. ••Opening the door lets warm air enter the appliance, and may cause the internal temperature to rise. ••Do not open or close the appliance door excessively. ••The LED lamp is only intended for use in domestic appliances and is not suitable for household room illumination. ••If you are leaving the appliance turned off for an extended period of time, remove all food and unplug the power cord. Clean the interior, and leave the doors slightly ajar to prevent mold from growing in the appliance. ••Ensure there is sufficient space between stored foods. This allows cold air to be circulated evenly and lowers electricity bills. ••Store hot food only after it has cooled in order to prevent dew or frost. ••When storing food in the freezer compartment, set the freezer temperature lower than the temperature indicated on the appliance. ••Do not set the temperature of the appliance lower than needed. For ice making in normal climates, the freezer temperatures should be set to -19 °C or colder. ••Do not put food near the temperature sensor of the fridge compartment. Keep a distance of at least 3 cm from the sensor. ••Please note that a temperature rise after defrosting has a permissible range in the appliance specifications. If you wish to minimise the impact this may have on the food storage due to a temperature rise, seal or wrap the stored food in several layers. ••The automatic defrosting system in the appliance ensures that the compartment remains free of ice buildup under normal operating conditions. 22 EN Storing Foods Effectively Max Freezing Capacity ••Store frozen food or refrigerated food inside sealed containers. ••Check the expiration date and label (storage instructions) before storing food in the appliance. ••Do not store food for a long period of time (more than four weeks) if it spoils easily at a low temperature. ••Place the refrigerated food or frozen food in each fridge or freezer compartment immediately after purchasing. ••Avoid refreezing any food which has been completely thawed. Freezing any food which has been completely thawed again will lower its taste and nutrition. ••Do not wrap and store vegetables with newspaper. Printing material of newspaper or other foreign substances may smear and contaminate food. ••Do not overfill the appliance. Fill less than 70 % of the space. Cold air can not circulate properly if the appliance is overfilled. ••Cool hot food before storing. If too much hot food is placed inside, the internal temperature of the appliance can increase and negatively affect other foods stored in the appliance. ••If you set an excessively low temperature for food, it may become frozen. Do not set a temperature lower than the required temperature for the food to be stored correctly. ••Always keep the appliance clean. ••If there are chill compartments in the appliance, do not store vegetables and fruits with higher moisture content in the chill compartments as they may freeze due to the lower temperature. ••In the event of a blackout, call the electricity company and ask how long it is going to last. −−You should avoid door openings while the power is off. −−When the power supply gets back to normal, check the condition of the food. ••The Express Freeze function will allow the freezer to its maximum freezing capacity. This generally takes up to seven hours, however, it will automatically turn off after a given time and can also be turned off manually at any given time. ••To get better air circulation, insert all inner parts like baskets, drawers, and shelves. Maximum Storage ••To get better air circulation, insert all drawers. ••If large quantities of food are to be stored, all the freezer drawers shall be taken out of the appliance except the bottom one and the food shall be stacked directly on the freezer shelves in the freezer compartment. NOTE ••To remove the drawers, first pick the food out of drawers. Then use the handle of drawers, pull out the drawers carefully. It may cause injury. ••The shape of each drawer may be different, insert in the right position. 23 EN Using Control Panel Units and Functions 1 Fridge Temperature ••This sets the fridge target temperature. 2 Freezer Temperature ••This sets the freezer target temperature. 3 Hygiene Fresh ••This sets the Hygiene Fresh function. Hygiene Fresh Power 4 Express Freeze ••This sets Express Freeze functions. *Wi-Fi ••This sets the appliance to connect to your home’s Wi-Fi network. 5 *Lock ••This locks the buttons on the control panel. ••The actual control panel may differ from model to model. 24 EN Notes for Using the Control Panel ••The control panel will turn on in any of the following cases. −−When the power is turned on −−When a button is pressed −−When the appliance door (fridge compartment, freezer compartment, door in door) is opened ••The control panel will turn off automatically for energy saving in any of the following cases. −−When one minute has passed after turning on the power −−When no button operation is carried out for 20 seconds after a desired button is pressed −−When 20 seconds has passed after the appliance door (fridge compartment, freezer compartment, door in door) is opened and closed ••If there is any finger or skin contact to the control panel while cleaning it, the button function may operate. Setting the Temperature This sets the fridge temperature or freezer temperature. ••Press the Fridge button or Freezer button to adjust the temperature. ••The temperature can be adjusted. −−Fridge : from 1 °C to 7 °C −−Freezer : from -14 °C to -24 °C ••The actual inner temperature varies depending on the food status, as the indicated setting temperature is a target temperature, not actual temperature within the appliance. NOTE ••The default temperature setting may vary depending on the appliance. ••Wait until two or three hours have passed after connecting the appliance to the outlet before storing food in the appliance. ••The appliance can automatically detect problems during the operation. ••If a problem is detected, the appliance may not operate and an error code is displayed even when any button is pressed. ••When this occurs, do not turn off the power and immediately contact the LG Electronics customer information centre. If you turn off the power, the repair technician from the LG Electronics customer information centre may have difficulty finding the problem. Setting Hygiene Fresh Bacteria and odor inside the appliance can be minimized with the Hygiene Fresh function. However, the function is only effective for bacteria floating in the appliance, not bacteria adsorbed onto food. ••Each time you press the Hygiene Fresh button, the Hygiene Fresh function mode will change to Auto → Power → Off → Auto alternatively. 25 EN Setting Express Freeze Icemaker The function can quickly freeze a large amount of ice or frozen foods. • When you press the Express Freeze button, the Express Freeze icon lights on the control panel. • The function is enabled and disabled in turn each time you press the button. • The Express Freeze function automatically terminates after a specific period has passed. This is where ice is manually produced and stored. Making Ice <Type 1> 1 Hold the handle of ice tray and pull it out. 2 Fill the ice tray with water up to the water level. 3 Place the ice tray back to its position carefully not to spill water on the floor. Setting and Resetting Lock This locks the buttons on the control panel. • Press and hold the Lock button for 3 seconds . When the Lock function is set, all buttons are locked. • When you press the Lock button for 3 seconds, the Lock/Unlock icon on the control panel lights. The function is enabled and disabled in turn each time you press the button. • If you press a button other than lock when the lock is set, the button will not function. • When you press a button other than lock when the lock is set, the Lock/Unlock icon on the control panel will flash 3 times. • To change a setting, first press the Lock button for three seconds to disable the function. CAUTION • Do not freeze any liquids (barley tea, juice) other than water. Doing so could cause the icemaker to malfunction. • Check whether there is any ice remaining in the ice tray before putting water into it. • When adding water, fill it up to the water line. Adding too much water could cause the ice dispenser to malfunction. • After filling with water, be careful not to spill any water when inserting the ice tray into the icemaker. • Do not close the freezer door roughly after filling the ice tray with water. 26 EN Taking Out Ice Removing the Icemaker <Type 2> 1 Grab both sides of the freezer door basket on top of the icemaker and pull upwards to remove it. 2 Grab both sides of the icemaker and pull upwards to remove it. 3 Grab both sides of the ice storage bin and pull upwards to remove it. 1 Rotate the ice separation handle on the icemaker clockwise. 2 Lift the ice storage bin slightly and remove. CAUTION • If you open and close the freezer door frequently, it may take longer for water to be frozen. • There may be slight differences in the time it takes the water to freeze depending on the season. • The time for water to be frozen may vary according to the season. Until 24 hours after initial installation, the temperature inside the appliance may not be stabilized so that it may take longer for water to be frozen. • Make sure to be careful as the edges of the ejected ice may be sharp. CAUTION • Separate each part in the proper order. Removing the ice tray first could cause damage to the product. • When removing the icemaker, hold onto the ice tray to make sure it doesn’t fall out. 27 EN Cleaning the Ice Tray InstaView Function 1 Hold onto the ice tray handle and pull outward to remove it. The InstaView function on the Door-in-Door lets you see if you’re running low on frequently used items like beverages and snacks, without opening the refrigerator door. 2 Put it back in its place after cleaning. CAUTION • When cleaning, wipe all components except the ice tray with a wet towel and wait until they are completely dry before using. Failure to do so could cause the product to malfunction. 28 1 Knock twice on the glass to turn the LED light inside the Door-in-Door on or off. 2 The LED light turns off automatically after ten seconds. • The InstaView Door-in-Door function is disabled when the right refrigerator door and the left freezer door are open, for two seconds after closing the door, and when the ice dispenser is in use. • Knock near the center of the glass. Knocking near the edges of the glass may not activate the InstaView Door-in-Door function properly. • Knock hard enough that the knocking sound is audible. • The InstaView Door-in-Door function may activate if a loud noise occurs near the refrigerator. EN Door in Door (Optional) Other Functions Pull the lever at the bottom of the door upwards until the door in door opens. There is plenty of storage space inside the door in door and its surrounding baskets, allowing you to store food in an organized manner. Door Open Alarm The alarm sounds 3 times in 30 second intervals if the door (fridge compartment, freezer compartment, door in door) is left open or not completely closed for one minute. • Contact the LG Electronics customer information centre if the alarm sound continues even after closing the door. Failure Detection Removing the Case from the Door in Door Hold the case from inside the door in door with both hands and remove it by lifting it upward. The appliance can automatically detect problems during the operation. • If a problem is detected, the appliance may not operate and an error code is displayed even when any button is pressed. • When this occurs, do not turn off the power and immediately contact the LG Electronics customer information centre. If you turn off the power, the repair technician from the LG Electronics customer information centre may have difficulty finding the problem. Refitting the Door in Door Case Mount them in the reverse order of the removal process. 29 SMART FUNCTIONS Using LG SmartThinQ Application Things to check before using LG SmartThinQ ••For appliances with the or logo 1 Check the distance between the appliance and the wireless router (Wi-Fi network). ••If the distance between the appliance and the wireless router is too far, the signal strength becomes weak. It may take a long time to register or installation may fail. 2 Turn off the Mobile data or Cellular Data on your smartphone. ••For iPhones, turn data off by going to Settings → Cellular → Cellular Data. 3 Connect your smartphone to the wireless router. EN ••If the appliance is having trouble connecting to the Wi-Fi network, it may be too far from the router. Purchase a Wi-Fi repeater (range extender) to improve the Wi-Fi signal strength. ••The Wi-Fi connection may not connect or may be interrupted because of the home network environment. ••The network connection may not work properly depending on the Internet service provider. ••The surrounding wireless environment can make the wireless network service run slowly. ••The appliance cannot be registered due to problems with the wireless signal transmission. Unplug the appliance and wait about a minute before trying again. ••If the firewall on your wireless router is enabled, disable the firewall or add an exception to it. ••The wireless network name (SSID) should be a combination of English letters and numbers. (Do not use special characters.) ••Smartphone user interface (UI) may vary depending on the mobile operating system (OS) and the manufacturer. ••If the security protocol of the router is set to WEP, you may fail to set up the network. Please change it to other security protocols (WPA2 is recommended) and register the product again. Installing LG SmartThinQ NOTE ••To verify the Wi-Fi connection, check that Wi-Fi icon on the control panel is lit. ••The appliance supports 2.4 GHz Wi-Fi networks only. To check your network frequency, contact your Internet service provider or refer to your wireless router manual. ••LG SmartThinQ is not responsible for any network connection problems or any faults, malfunctions, or errors caused by network connection. 30 Search for the LG SmartThinQ application from the Google Play Store or Apple App Store on a smart phone. Follow instructions to download and install the application. NOTE ••If you choose the simple login to access the LG SmartThinQ application, you must go through the appliance registration process each time you change your smartphone or reinstall the application. EN Wi-Fi Function ••For appliances with the or logo Communicate with the appliance from a smart phone using the convenient smart features. Firmware Update Re-registering the Appliance or Registering Another User Press and hold the Wi-Fi button for 3 seconds to temporarily turn it off. Run the LG SmartThinQ application and follow the instructions in the application to register the appliance. Keep the appliance performance updated. NOTE Smart Diagnosis™ ••To disable the Wi-Fi function, press and hold the Wi-Fi button for 3 seconds. Wi-Fi icon will be turned off. If you use the Smart Diagnosis function, you will be provided with the useful information such as a correct way of using the appliance based on the pattern of use. Settings Allows you to set various options on the refrigerator and in the application. NOTE ••If you change your wireless router, your Internet service provider or your password after registering the appliance, please delete it from the LG SmartThinQ Settings → Edit Product and register again. ••The application is subject to change for appliance improvement purposes without notice to users. ••Functions may vary by model. Connecting to Wi-Fi The Wi-Fi button, when used with the LG SmartThinQ application, allows the appliance to connect to a home Wi-Fi network. The Wi-Fi icon shows the status of the appliance’s network connection. The icon illuminates when the appliance is connected to the Wi-Fi network. Initial Appliance Registration Run the LG SmartThinQ application and follow the instructions in the application to register the appliance. Open Source Software Notice Information To obtain the source code under GPL, LGPL, MPL, and other open source licenses, that is contained in this product, please visit http:// opensource.lge.com. In addition to the source code, all referred license terms, warranty disclaimers and copyright notices are available for download. LG Electronics will also provide open source code to you on CD-ROM for a charge covering the cost of performing such distribution (such as the cost of media, shipping, and handling) upon email request to [email protected]. This offer is valid for a period of three years after our last shipment of this product. This offer is valid to anyone in receipt of this information. Smart Diagnosis™ Using a Smart Phone ••For appliances with the or logo Use this function if you need an accurate diagnosis by an LG Electronics customer information centre when the appliance malfunctions or fails. Smart Diagnosis™ can not be activated unless the appliance is connected to power. If the appliance is unable to turn on, then troubleshooting must be done without using Smart Diagnosis™. 31 EN Using Smart Diagnosis™ Smart Diagnosis™ Through the Customer Information Centre Use this function if you need an accurate diagnosis by an LG Electronics customer information centre when the appliance malfunctions or fails. Use this function only to contact the service representative, not during normal operation. 1 Press the Lock button to activate the lock function. ••If the lock function has been activated already, press the Lock button to deactivate the lock function, and then press the Lock button again to activate the lock function. ••Please note that the Smart Diagnosis function will not operate until five minutes has passed since the lock function was activated. 2 Open the fridge door and then hold the phone on the upper right speaker hole. ••Position the phone so that its microphone is aligned with the speaker hole. 3 Press and hold the Freezer button for three seconds or longer while continuing to hold your phone to the speaker. 32 4 After the data transfer is complete, the service agent will explain the result of the Smart Diagnosis™. NOTE ••Position the phone so that its microphone is aligned with the speaker hole. ••The Smart Diagnosis™ sound is generated after around three seconds. ••Hold the phone to the upper right speaker hole and wait while the data is transmitted. ••Do not take the phone off the speaker hole while the data is transmitted. ••The data transfer sound may be harsh to the ear while the Smart Diagnosis™ data is being transmitted, but do not take the phone off the speaker hole for accurate diagnosis until the data transfer sound has stopped. ••When the data transfer is complete, the transfer completion message is displayed and the control panel is automatically turned off and then on again after a few seconds. Afterwards the customer information centre explains the diagnosis result. ••The Smart Diagnosis™ function depends on the local call quality. ••The communication performance will improve and you can transmit a better signal if you use a land line home phone. ••If the Smart Diagnosis™ data transfer is poor due to poor call quality, you may not receive the best Smart Diagnosis™ service. MAINTENANCE Notes for Cleaning ••When removing a shelf or drawer from inside the appliance, remove all stored foods from the shelf or drawer to prevent injury or damage to the appliance. −−Otherwise, injury may occur due to the weight of stored foods. ••If cleaning the outside air vents of the appliance by means of vacuuming, then the power cord should be unplugged from the outlet to avoid any static discharge that can damage the electronics or cause an electric shock. ••Detach the shelves and drawers and clean them with water, and then dry them sufficiently, before replacing them. ••Regularly wipe the door gaskets with a wet soft towel. ••Door basket spills and stains should be cleaned as they can compromise storage ability of the basket and could even be damaged. ••After cleaning, check if the power cable is damaged, warm or improperly plugged. ••Keep the air vents on the exterior of the appliance clean. −−Blocked air vents can cause fire or appliance damage. ••Waxing external painted metal surfaces helps provide rust protection. Do not wax plastic parts. Wax painted metal surfaces at least twice a year using appliance wax (or auto paste wax). Apply wax with a clean, soft cloth. ••When cleaning the inside or outside of the appliance, do not wipe it with a rough brush, toothpaste, or flammable materials. Do not use cleaning agents containing flammable substances. −−This may cause discoloration or damage to the appliance. −−Flammable substances: alcohol (ethanol, methanol, isopropyl alcohol, isobutyl alcohol, etc.), thinner, bleach, benzene, flammable liquid, abrasive, etc. EN ••For the appliance exterior, use a clean sponge or soft cloth and a mild detergent in warm water. Do not use abrasive or harsh cleaners. Dry thoroughly with a soft cloth. ••Never clean the shelves or containers in the dishwasher. −−The parts may become deformed due to the heat. ••If the appliance is equipped with an LED lamp, do not remove lamp cover and LED lamp in any attempt to repair or service it. Please, contact the LG Electronics customer information centre. Cleaning the Door Basket Removing the Fridge/Freezer Door Basket Hold both edges of the basket and remove it by lifting it upward. Refitting the Fridge/Freezer Door Basket 1 Hold both edges of the door basket, gently push one edge to assemble, and then in the same manner assemble the other edge. 2 After assembling, tap the door basket gently to fix it horizontally. 33 EN Cleaning the Shelf 2 Removing the Fridge/Freezer Shelf Lift the vegetable drawer up and remove it by pulling it out. Remove the shelf by pulling it out. Refitting the Vegetable Drawer 1 If the vegetable drawer has a cover, lift it. 2 Insert the bottom of the vegetable drawer into its original position and gently push it back in while lowering it. Refitting the Fridge/Freezer Shelf Remove the shelf by pulling it out while slightly lifting the rear edge of the fridge shelf. Cleaning the Vegetable Drawer Removing the Vegetable Drawer 1 Remove the contents of the drawer. Hold the handle of the vegetable drawer and pull it out completely until it outward gently until it stops. CAUTION ••Please note that injuries can be caused by the weight of stored foods when removing the vegetable drawer. 34 TROUBLESHOOTING Symptoms There is no refrigeration or freezing. Reason Is there a power interruption? If the power plug unplugged from the outlet? Is the fridge or freezer temperature set to its warmest setting? Is the appliance in direct sunlight, or is it near a heat generating object such as cooking oven or heater? EN Solution ••Check the power of other appliances. ••Plug the power plug in the outlet properly. ••Set the fridge or freezer temperature to 'Medium'. ••Check the installation area and reinstall it away from heat generating objects. ••Cool the hot food first before putting it in the fridge or freezer compartment. • • Maintain an appropriate space Did you put in too much food? between food. • • Completely close the door and make Are the appliance doors sure that stored food is not completely closed? obstructing in the door. • • Adjust the installation position to Is there enough space around make enough space around the the appliance? appliance. Is the fridge or freezer ••Set the fridge or freezer temperature temperature set to 'Warm'? to 'Medium'. The appliance contains a bad smell. Did you put in food with a ••Store foods with strong smells in a strong smell? sealed containers. ••Throw away rotten vegetables and The appliance Vegetables or fruit may have clean the vegetable drawer. Do not contains a bad smell. spoiled in the drawer? store vegetables too long in the vegetable drawer. ••It is not possible for customers to replace the inside lamp in the The inside lamp in the Does the inside lamp in the appliance as they are not appliance does not serviceable. If the inside lamp does appliance turn off? turn on. not turn on, please contact the LG Electronics customer information centre. There is poor refrigeration or freezing. Did you store hot food without cooling it first? 35 EN Symptoms The appliance door is not closed tightly. Reason Is the appliance leaning forward? Were the shelves properly assembled? Solution ••Adjust the front feet to raise the front side slightly. ••Refit the shelves if needed. ••If you apply too much force or speed when closing the door, it may remain briefly open before closing. Make sure that you do not slam the door closed. Close without force. ••If you try to open the appliance door within one minute after you closed it, you may have difficulties because of It is difficult to open Did you open the door right the pressure inside the appliance. the appliance door. after you closed it? Try to open the appliance door again in a few minutes so that the internal pressure stabilizes. • • Cool the hot food first before putting Did you store hot food without it in the fridge or freezer cooling it first? compartment. ••Although the condensation will Did you leave the appliance disappear soon after you close the There is condensation door open? appliance door, you can wipe it with inside the appliance a dry cloth. or on the bottom of ••Condensation can form due to the the vegetable drawer Do you open and close the temperature difference from the cover. appliance door too frequently? outside. Wipe out the dampness with a dry cloth. Did you put warm or moist • • Store food in a covered or sealed food inside without sealing it container. in a container? Did you close the door with excessive force? Frost has formed in the freezer compartment. 36 Doors may not be closed properly? Did you store hot food without cooling it first? ••Check if the food item inside the appliance is blocking the door and make sure that the door is tightly closed. ••Cool the hot food first before putting it in the fridge or freezer compartment. EN Symptoms Frost has formed in the freezer compartment. Reason Solution Is the air entry or exit of the freezer compartment blocked? ••Make sure that air entry or exit is not blocked so that the air can circulate inside. ••Maintain an appropriate space between items. Is the freezer compartment overfilled? Did you open and close the or condensation can form if the appliance door frequently or is ••Frost outside air penetrates inside the the appliance door improperly appliance. Frost or condensation closed? has formed inside or ••Condensation can appear on the outside the appliance. exterior of the appliance if the Is the installation environment installation area is too humid or on a humid? humid day such as a rainy day. Wipe off any moisture with a dry cloth. Is the appliance installed on a ••Install the appliance on a solid and weak floor or improperly flat area. leveled? The appliance is noisy and generates abnormal sounds. The side or front of the appliance is warm. There is water inside or outside of the appliance. ••Adjust the installation position to allow enough clearance around the appliance. Are objects scattered behind ••Remove the scattered objects from the appliance? behind the appliance. Is there an object on top of the ••Remove the object on top of the appliance? appliance. ••The heat releasing pipe to prevent condensation is installed on the front There are anti condensation and side of the appliance. You may pipes fitted to these areas of feel it particularly hot right after the the appliance to reduce appliance is installed or during the condensation forming from summer. You can be assured that around the door area. this is not a problem and is quite normal. Is there water leakage around ••Check if the water has leaked from a the appliance? sink or another place. • • Check if the water is from the Is there water on the bottom of thawed frozen food or a broken or the appliance? dropped container. Does the rear of the appliance touch the wall? 37 EN Symptoms Clicking noises Rattling noises Reason Appliance with linear compressor was moved while operating. Whooshing noises Gurgling noises Popping noises Vibrating 38 Solution The defrost control will click when the automatic defrost cycle begins and ends. The thermostat control (or ••Normal Operation appliance control on some models) will also click when cycling on and off. Rattling noises may come from the flow of appliance, the water line on the back of the ••Normal Operation unit (for plumbed models only), or items stored on top of or around the appliance. is weak or uneven or leveling Appliance is not resting evenly ••Floor legs need to be adjusted. See the on the floor. Door Alignment section. Evaporator fan motor is circulating air through the fridge and freezer compartments. Air is being forced over the condenser by the condenser fan. Appliance flowing through the cooling system Contraction and expansion of the inside walls due to changes in temperature. If the side or back of the appliance is touching a cabinet or wall, some of the normal vibrations may make an audible sound. ••Normal operation. If the compressor does not stop rattling after three minutes, turn the power to the appliance off and then on again. ••Normal Operation ••Normal Operation ••Normal Operation ••Normal Operation ••To eliminate the noise, make sure that the sides and back do not make any contact with any wall or cabinet. EN Symptoms Your home appliance and smartphone is not connected to the Wi-Fi network. Reason Solution ••Find the Wi-Fi network connected to The password for the Wi-Fi your smartphone and remove it, then that you are trying to connect register your appliance on LG to is incorrect. SmartThinQ • • Turn off the Mobile data of your Mobile data for your smartphone and register the smartphone is turned on. appliance using the Wi-Fi network. ••The wireless network name (SSID) The wireless network name should be a combination of English (SSID) is set incorrectly. letters and numbers. (Do not use special characters.) ••Only a 2.4 GHz router frequency is supported. Set the wireless router to 2.4 GHz and connect the appliance The router frequency is not 2.4 to the wireless router. To check the GHz. router frequency, check with your Internet service provider or the router manufacturer. ••If the distance between the appliance and the router is too far, The distance between the the signal may be weak and the appliance and the router is too connection may not be configured far. correctly. Move the location of the router so that it is closer to the appliance. 39 Memo
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