OWNER’S MANUAL BOTTOM FREEZER FRIDGE Please read this owner's manual thoroughly before operating and keep it handy for reference at all times. GR-D31FBGHL www.lg.com MFL68302786_Rev.01 Copyright © 2017 LG Electronics Inc. All Rights Reserved. 2 TABLE OF CONTENTS TABLE OF CONTENTS 3 4 PRODUCT FEATURES IMPORTANT SAFETY INSTRUCTIONS 7 COMPONENTS 7 Fridge Exterior 8 Fridge Interior 21 Big Fresh Zone 21 - Removal of the Big Fresh Zone drawer 21 - Refitting the Big Fresh Zone drawer 22 How to disassemble and assemble the Fresh Zone Compartment 23 Extra Space 23 Dairy Corner 23 Tilting Fresh Basket 24 Tilting Fresh Basket Disassembly 24Door-In-Door 25 - How to open magic space inner case 25 - Door-In-Door Shelf Disassembly INSTALLATION 26 Adjustable Moving Basket Installation Overview 26 Freezer Drawer 10 Unpacking Your Fridge 26 - Freezer Drawer Removal 10 Choosing the Proper Location 27 - Refitting the Freezer Drawer 10 - Flooring 27 Easy Ice Maker 11 - Dimensions and Clearances 28 - How to Disassemble Easy Ice Maker - Ambient Temperature 29 -C leaning the Ice tray 11 Turning On the Power 29 Freezer Basket 11 How to Remove the Fridge Door 12 How to Remove the Freezer Door 12 Height Adjustment 12 - Fridge Door Height Adjustment 13 - When the Freezer Door is Lower 9 9 11 14HOW TO USE 14 Before Use 15 Control Panel 15 - Control Panel Features 16 Storing Food 16 - Food Preservation Location 18 - Food Storage Tips 18 - Storing Frozen Food 19 Adjusting the Fridge Shelves 19 - Detaching the Shelf 19 - Refitting the Shelf 20 - Using the Folding Shelf 20 - When Closing the Door 30SMART FUNCTIONS 30 Using LG SmartThinQ Application 32 Using Smart Diagnosis™ 33MAINTENANCE 33Cleaning 35TROUBLESHOOTING PRODUCT FEATURES 3 PRODUCT FEATURES * Depending on the model, some of the following functions may not be available. Door Alarm The Door Alarm function is designed to prevent fridge malfunctioning that could occur if a fridge door or freezer door remains open. If a fridge door or freezer door is left open for more than 60 seconds, a warning alarm sounds in 30 second intervals until it is closed. Auto Closing Hinge The fridge doors close automatically with a slight push. Express FREEZE The freezer section is maintained at the coldest temperature for a 24-hour period before automatically resuming normal operation. The freezer display temperature will not change when Express Freeze is engaged. It will also enhance ice production whilst it is on. 4 IMPORTANT SAFETY INSTRUCTIONS IMPORTANT SAFETY INSTRUCTIONS READ ALL INSTRUCTIONS BEFORE USING THE APPLIANCE. This guide contains many important safety messages. Always read and obey all safety messages. This is the safety alert symbol. It alerts you to safety messages that inform you of hazards that can kill or hurt you or others, or cause damage to the product. All safety messages will be preceded by the safety alert symbol and the hazard signal word WARNING or CAUTION. These words mean: WARNING CAUTION You can be killed or seriously injured if you do not follow instructions. Indicates an imminently hazardous situation which, if not avoided, may result in minor or moderate injury, or product damage. WARNING To reduce the risk of fire, electric shock, or personal injury when using your product, basic safety precautions should be followed, including the following. Power •• NEVER unplug your fridge by pulling on the power cord. Always grip the plug firmly and pull it straight out from the outlet. •• If the supply cord is damaged, it must be replaced by the manufacturer or its service agent or a similarly qualified person in order to avoid a hazard. Do not use a cord that shows cracks or abrasion damage along its length or at either the plug or connector end. •• Do not use an uncertified power outlet. •• Unplug the power plug immediately in the event of a blackout or thunderstorm. •• Plug in the power plug with the power cord facing downward. Installation •• Contact an authorized service center when you install or relocate the fridge. •• When moving your fridge away from the wall, be careful not to roll over or damage the power cord. •• Connect this product to a dedicated grounded electric outlet conforming with the rating prior to use. It is the user’s responsibility to replace a standard 2-prong wall outlet with a standard 3-prong wall outlet. •• Do not install the fridge where there may be a danger of it falling. Installation on a non sturdy timber floor may cause difficulty in door alignment and cause the cabinet to deform. Use •• DO NOT allow children to climb, stand, or hang on the fridge doors or shelves in the fridge. They could damage the fridge and seriously injure themselves. •• Where fitted, do not place heavy objects on the dispenser of the fridge or hang onto it. •• Do not place heavy or dangerous objects (bottles or vases with liquid) on the fridge. •• Do not put live animals inside of the fridge. •• Do not allow children to climb into the product when it is in or out of use. •• In the event of a gas leak (propane/LPG), ventilate sufficiently and contact an authorized service center before use. Do not touch or disassemble the electric outlet of the fridge. •• In the event of a refrigerant leak, move flammable objects away from the fridge. Ventilate sufficiently and contact an authorized service center. •• Do not use or place flammable substances (chemicals, medicine, cosmetics, etc) near the fridge or store them inside the fridge. Do not place the fridge in the vicinity of flammable gas. •• The tempered glass on door can be broken by impact. Do not touch the broken parts. You may be injured. IMPORTANT SAFETY INSTRUCTIONS 5 READ ALL INSTRUCTIONS BEFORE USING THE APPLIANCE. To reduce the risk of fire, electric shock, or personal injury when using your product, basic safety precautions should be followed, including the following. •• This appliance is intended to be used in household and similar applications such as - staff kitchen areas, offices and other working environments; - farm houses and by clients in hotels, motels and other residential type environments; - bed and breakfast type environments. •• Do not use this product for special purposes or mobile applications (storage of medicine or test materials or on ships, etc). •• Unplug the power plug before cleaning or repairing the fridge. •• If the fridge is fitted with light bulbs and require replacing, unplug the fridge or turn off the power before doing so. •• Do not modify or extend the power cord. •• Do not use a hair dryer to dry the interior. Do not light a candle to remove any interior odor. •• For your safety, this appliance must be properly grounded. Have the wall outlet and the circuit checked by a qualified electrician to make sure the outlet is properly grounded. •• Do not use an outlet that can be turned off via a remote switch. Do not use an extension cord. It is the user’s responsibility to replace a standard 2-prong wall outlet with a standard 3-prong wall outlet. •• Do not, under any circumstances, cut or remove the third (ground) prong from the power cord. •• Do not use an adapter plug and plug the power plug into a multi-outlet extension cord. •• Disconnect the power cord immediately if you hear a noise, smell a strange odor or detect smoke. •• Turn the power off if dust or water from above or below penetrates into the fridge. Call a service agent. •• Do not disassemble or modify the fridge. •• Do not put hands, feet, or metal objects below or behind the fridge. •• Do not operate the fridge or touch the power cord with wet hands. •• In fridges with automatic icemakers, avoid contact with the moving parts of the ejector mechanism or with the heating element that releases the cubes. Do not place fingers or hands on the automatic icemaking mechanism while the fridge is plugged in. •• When dispensing ice from the dispenser, do not use crystal ceramics. •• Do not touch the cold surfaces in the freezer compartment with wet or damp hands, when your fridge is in operation. •• Do not put glass containers, glass bottles or beverage cans in the freezer. •• Do not store explosive substances such as aerosol cans with a flammable propellant in this appliance. •• This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning the use of the appliance by a person responsible for their safety. •• If the appliance is equipped with a lock (some countries only), keep the key out of reach of children. •• Do not refreeze frozen foods that have thawed completely. It may result in serious health issues. •• If you are throwing away your old fridge, make sure the CFC coolant is removed for proper disposal by a qualified servicer. If you release CFC coolant, you may be fined or imprisoned in accordance with the relevant environmental law. •• Disposed or abandoned fridges are dangerous, even if they are sitting for only a few days. When disposing the fridge, remove the packing materials from the door or take off the doors but leave the shelves in place so that children may not easily climb inside. •• If the refrigerant gas has leaked, do not touch the fridge or the power outlet and ventilate the room immediately. A spark could trigger an explosion causing a fire or burns. Because this fridge uses natural gas (isobutene, R600a) as the environment-friendly refrigerant, even a small amount (50~60g) is combustible. If gas leaks from severe damage during delivering, installing or using the fridge, any spark may cause fire or burns. 6 IMPORTANT SAFETY INSTRUCTIONS READ ALL INSTRUCTIONS BEFORE USING THE APPLIANCE. To reduce the risk of fire, electric shock, or personal injury when using your product, basic safety precautions should be followed, including the following. CAUTION Installation •• The fridge must be properly installed in accordance with the Installer Instructions that were taped to the front of the fridge. •• Be careful when you unpack and install the fridge. Immediately dispose of packing materials (plastic) out of reach of children. Use •• Close the doors carefully when children are around. •• Keep fingers out of pinch point areas; clearances between the doors and cabinets are necessarily small. Be careful closing doors when children are in the area. •• If food is stacked or stored poorly on the shelves, it may fall and cause injury when the door is opened. •• Do not move fridge while the fridge is operating. A Compressor rattling noise may occur as a result and will only stop when the compressor cycles off, or when the power to the unit is turned off and back on again. (This is normal and will not impact on the performance or the life of the compressor. The rattling will stop after the compressor comes to a rest.) •• Do not place glass containers, bottles or cans (especially those containing carbonated drinks) in the freezer compartment, shelves or ice bin that will be exposed to temperatures below freezing. Maintenance •• Do not use strong detergents like wax or thinners for cleaning. Clean with a soft fabric. •• Wipe foreign objects (dust, water, etc) off the prongs of the power plug and contact areas before connecting. WARNING •• Use drinkable water for ice making. WARNING •• Keep ventilation openings, in the appliance enclosure or in the built-in structure, clear of obstruction. •• Do not use mechanical devices or other means to accelerate the defrosting process, other than those recommended by the manufacturer. •• Do not damage the refrigerant circuit. •• Do not use electrical appliances inside the food storage compartments of the appliance, unless they are of the type recommended by the manufacturer. •• The refrigerant and insulation blowing gas used in the appliance require special disposal procedures. When disposal, please consult with service agent or a similarly qualified person. This appliance contains a small amount of isobutane refrigerant (R600a), natural gas with high environmental compatibility, but it is also combustible. When transporting and installing the appliance, care should be taken to ensure that no parts of the refrigerating circuit are damaged. Refrigerant squirting out of the pipes could ignite or cause an eye injury. If a leak is detected, avoid any naked flames or potential sources of ignition and air the room in which the appliance is standing for several minutes. Never start up an appliance showing any signs of damage. If in doubt, consult your dealer. SAVE THESE INSTRUCTIONS COMPONENTS 7 COMPONENTS Use this page to become more familiar with the parts and features of your fridge. Page references are included for your convenience. *The appearance and specifications of the actual product may differ depending on the model. Fridge Exterior (Applicable to some models only) LED Display Displays the fridge and freezer’s target temperature, the water filter condition and the dispenser status. Door in Door release Button Fridge Door in Door release Button Freezer 8 COMPONENTS Fridge Interior (Applicable to some models only) LED interior lamps The interior lamps light up the inside of the fridge. Hygiene Fresh filter Shelf Dairy Product Bin Used to preserve dairy products. Dairy Product Bin Used to preserve dairy products. Shelf Folding Shelf Door-In-Door Door-In-Door Big Fresh Zone Big Fresh Zone Tilting Fresh Basket Extra Space Easy Ice Maker Freezer Basket Freezer Basket Drawer Drawer INSTALLATION 9 INSTALLATION Installation Overview Please read the following installation instructions first after purchasing this product or transporting it to another location. 1 Unpacking your fridge 2 Choosing the proper location 3 Leveling and Door Alignment SUGGESTION FOR ENERGY SAVING •• Please do not keep the door open for a long time, close door in the shortest time. •• Too much food are not advised to be put in. Enough space should be kept for cool air circulating freely. •• Do not set the temperature of fridge lower than needed. Do not put the food near the temperature sensor. •• Allow hot food to cool prior to storing. Placing hot food in the fridge-freezer could spoil other food, and lead to higher electric bills. •• Do not block air vents with food. Smooth circulation of cold air keeps fridge-freezer temperature even. •• Do not open the door frequently. Opening the door lets warm air enter the fridge-freezer, and cause temperature to rise. •• The automatic defrosting system in the appliance ensures that the compartment remains free of ice buildup under normal operating conditions. 10 INSTALLATION Unpacking Your Fridge WARNING ••Use two or more people to move and install the fridge. Failure to do so can result in back or other injury. ••Your fridge is heavy. When moving the fridge for cleaning or service, be sure to protect the floor. Always pull the fridge straight out when moving it. Do not wiggle or walk the fridge when trying to move it, as floor damage could occur. Wind the leveling feet up first so that the unit is on its rollers. ••Keep flammable materials and vapors, such as gasoline, away from the fridge. Failure to do so can result in fire, explosion, or death. Remove tape and any temporary labels from your fridge before using. Do not remove any warningtype labels, the model and serial number label, or the Tech Sheet that is located under the front of the fridge. To remove any remaining tape or glue, rub the area briskly with your thumb. Tape or glue residue can also be easily removed by rubbing a small amount of liquid dish soap over the adhesive with your fingers. Wipe with warm water and dry. Do not use sharp instruments, rubbing alcohol, flammable fluids, or abrasive cleaners to remove tape or glue. These products can damage the surface of your fridge. Fridge shelves are installed in the shipping position. Please reinstall shelves according to your individual storage needs. Choosing the Proper Location •• The fridge should always be plugged into its own individual properly grounded electrical outlet rated for 230 Volts, 50 Hz, AC only, and fused at 15 or 20 amperes. This provides the best performance and also prevents overloading house wiring circuits which could cause a fire hazard from overheated wires. It is recommended that a separate circuit serving only this appliance be provided. •• After installing the appliance, connect the power plug into a socket outlet. Before moving and discarding the appliance, disconnect the plug from the socket outlet. Warning To reduce the risk of electric shock, do not install the fridge in a wet or damp area. do not install in any outdoor or sheltered outdoor location or direct sunlight. Flooring To avoid noise and vibration, the unit must be leveled and installed on a solidly constructed floor. If required, adjust the leveling legs to compensate for unevenness of the floor. The front should be slightly higher than the rear to aid in door closing. Leveling legs can be turned easily by tipping the cabinet slightly. Turn the leveling legs to the left to raise the unit or to the right to lower it. Poorly constructed timber flooring can cause a limit in door adjustment and the cabinet to become out of shape. (See Leveling and door AlIgnment.) Note Installing on carpeting, soft tile surfaces, a platform or weakly supported structure is not recommended. INSTALLATION Turning On The Power Dimensions and Clearances Too small of a distance from adjacent items may result in degradation of freezing capability and increased electricity costs. Allow over 50mm clearance from each adjacent wall when installing the appliance. Plug in the fridge. Caution ••Connect to a rated power outlet. ••Have a certified electrician check the wall outlet and wiring for proper grounding. ••Do not damage or cut off the ground terminal of the power plug. A D GF E B H C A B C D E F G H 11 Size 912 mm 1797 mm 923 mm 5 mm 913 mm 918 mm 1288 mm 1732 mm How to Remove the Fridge Door (TURN OFF THE MAIN POWER. Same procedure for left and right doors) 1 Remove the fridge door hinge cover. (left side) 2 Disassemble connection plugs and ground wires. Ambient Temperature The appliance is designed to operate within a limited range of ambient temperatures, depending on the climate zone. Do not use the appliance at a temperature exceeding the limit. The internal temperatures could be affected by the location of the appliance, the ambient temperature, the frequency of door opening and so on. The climate class can be found on the rating label. Climate Class SN (Extended Temperate) N (Temperate) ST (Subtropical) T (Tropical) Ambient Temperature Range °C +10 - +32 +16 - +32 +16 - +38 +16 - +43 / +10 - +43* *Australia, India, Kenya NOTE •• The appliances rated from SN to T are intended to be used at an ambient temperature between 10 °C and 43 °C. 12 3 INSTALLATION Turn 1 around to release lock and raise hinge up. Keeper 3 Remove the door by raising it from the lower hinge. Upper hinge Lower hinge 4 Disassemble Door, raising it from Hinge Center. Height Adjustment Leveling the doors may not be possible when the floor is not leveled, or is of weak or poor construction. The fridge is heavy and should be installed on a rigid and solid surface. Some Timber flooring may cause levelling difficulties if it flexes excesively. Fridge Door Height Adjustment Caution Remove it after you open Door to 90 degrees. How to Remove the Freezer Door (TURN OFF THE MAIN POWER. Same procedure for left and right doors) 1 •• If the left side door is lower, lift the left side door, and turn the hinge bolt using the spanner as in the drawing. (for upper fridge doors, use spanner 1 .) •• If the right side door is lower, lift the right side door, and use a pair of long nose pliers (not supplied) to additionally insert 3 a snap ring until the heights are balanced as in the drawing. Height difference Remove the inner hinge bolt. Fridge door Freezer door 2 Twist the hinge to raise the pivoting end so that the door can be lifted off. Fridge door Freezer door INSTALLATION When the Freezer Door is Lower •• Method 1 is recommended. •• Use spanner 2 for freezer door adjustment. 13 2(Method 2) (1) Using the large side of the number 2 spanner, rotate the locking nut ( ) clockwise to unlock it before adjusting the Adjust-Hinge pin. Nut Releasing Height difference 1 (Method 1 recommended.) ) (2) Rotate the Adjust-hinge pin either ( clockwise or ( ) counter-clockwise using the narrow side of the spanner spanner to adjust the level difference between the fridge door and freezer door (this method provides limited adjustment). Open the door and adjust the level by using the nut on the adjustable round foot of the lower side first by using the supplied number 2 spanner as per the below diagram. Release Locking Nut Raising Door Up Adjust Hinge Pin Lower Door Down Raising Door Up Spanner Lower Door Down (3) After adjusting door height, firmly tighten ) counter-clockwise the Locking nut ( until secured. Nut Tightening Caution Do not adjust the hinge pin height level too much. The hinge pin can fall out. (Range of height adjustment : Max. 3mm) 14 HOW TO USE HOW TO USE Before use Clean the fridge. Clean your fridge thoroughly and wipe off all dust that may have accumulated during shipping. Caution •• Do not scratch the fridge with a sharp object or use a detergent that contains alcohol, a flammable liquid or an abrasive when removing any tape or adhesive from the fridge,. •• Do not peel off the model or serial number label or the technical information on the rear surface of the fridge. Note Remove adhesive residue by wiping it off with your thumb or dishwashing detergent. Connect the power supply. Check if the power supply is connected before use. Read the “Turning On The Power” section. (Your plug type might be different from the picture.) Wait for the fridge to cool. Allow your fridge to run for at least three to four hours before putting food in it. Check the flow of cold air in the freezer compartment to ensure proper cooling. Caution Putting food in the fridge before it has cooled could cause the food to spoil, or a bad odor could remain inside the fridge. The fridge makes a loud noise after initial operation. This is normal. The loudness will decrease as the temperature lowers. Before Plugging in, open the fridge doors to ventilate the interior. The inside of the fridge may smell like plastic at first. Remove any adhesive tape from inside the fridge and open the fridge doors for ventilation until any odors have subsided. HOW TO USE 15 Control Panel (Applicable to some models only) Control Panel Features Hygiene Fresh •• The Hygiene Fresh function has three modes, Auto (when icon is lit up) Power mode (when icon and Power are lit up) and Off (when icon is not lit up). Power mode can be engaged by pressing the Hygiene Fresh touch control respectively. Auto > Power > Off > Auto..... Power mode will resume back to Auto mode after 4 hours. Express Freeze This function increases both ice making and freezing capabilities. •• When you touch the Express Freeze button, the graphic will illuminate in the display and will continue for 3 hours. The function will automatically disable itself after 3 hours. •• You can stop this function manually by touching the button one more time. seconds Fridge Temperature Indicates the set target temperature of the fridge compartment in Celsius (°C). The recommended Fridge set temperature in normal ambient conditions and loads is 3°C ~ 4°C. Wi-Fi The Wi-Fi button, when used with the LG Smart ThinQ application, allows the refrigerator to connect to a home Wi-Fi network. The Wi-Fi icon shows the status of the refrigerator’s network connection. The icon illuminates when the refrigerator is connected to the Wi-Fi network. Control Lock Freezer Temperature Indicates the set target temperature of the freezer compartment in Celsius (°C). The recommended Freezer set temperature in normal ambient conditions and loads is -17°C ~ -19 °C. Note The displayed temperature is the target temperature, and not the actual temperature of the fridge. The actual fridge temperature depends on the food inside the fridge as well as ambient temperatures and how often the doors are opened and closed. The Control Lock function disables the button functions only on the display. •• When power is initially connected to the fridge, the Lock function is off. •• If you want to activate the Lock function to lock other buttons, press and hold the Lock button for 3 seconds or more. The Lock icon will display and the Lock function is now enabled. •• To disable the Lock function, press and hold the Lock button for approximately 3 seconds. 16 HOW TO USE Storing Food Food Preservation Location (Applicable to some models only) Each compartment inside the fridge is designed to store different types of food. Store your food in the optimal space to enjoy the freshest taste. Dairy Product Bin Store diary foods such as butter, cheese, etc. Big Fresh Zone Preserve vegetables and fruits. Door-In-Door Preserve frequently-taken out foods such as beverages, snacks, etc. Tilting Fresh Basket Preserve short term ready to eat vegetables. Easy Ice Maker Makes and stores ice in the ice tray when water is added. Freezer Basket Preserve small packaged frozen food or frequently-taken out foods. HOW TO USE 17 Food Preservation Location (Applicable to some models only) (continued) Dairy Product Bin Store diary foods such as butter, cheese, etc. Folding Shelf Fold a shelf to store large-sized container or food. Door-In-Door Preserve frequently-taken out foods such as beverages, snacks, etc. Extra Space Preserve small foods such as eggs, ham, etc. Drawer (1) Preserve small packaged frozen food or frequently-taken out foods. Drawer(2) Preserve frozen food to keep it long. Caution •• Do not store food with high moisture content towards the top of the fridge. The moisture could come in direct contact with the cold air and freeze. •• Wash food before storing it in the fridge. Food packaging should be wiped down to prevent adjacent foods from being contaminated. •• If the fridge is kept in a hot and humid place, frequent opening of the door or storing a lot of vegetables in the fridge may cause condensation to form. Wipe off the condensation with a clean cloth or a paper towel. •• If the fridge doors are opened or closed too often, warm air may penetrate the fridge and raise its temperature. It can also increase the fridge’s electricity usage. •• If there are chill compartments in the appliance, do not store vegetables and fruits with higher moisture content in the chill compartments as they may freeze due to the lower temperature. Note •• If you are leaving home for a short period of time, like a short vacation, the fridge should be left on. Refrigerated foods that are able to be frozen will stay preserved longer if stored in the freezer. •• If you are leaving the appliance turned off for an extended period of time, remove all food and unplug the power cord. Clean the interior, and leave the doors slightly ajar to prevent mold from growing in the appliance. •• In the event of a blackout, call the electricity company and ask how long it is going to last. − You should avoid door openings while the power is off. − When the power supply gets back to normal, check the condition of the food. 18 HOW TO USE Food Storage Tips *T he following tips may not be applicable depending on the model. Wrap or store food in the fridge in airtight and moisture-proof material unless otherwise noted. This prevents food odor and taste transfer throughout the fridge. For dated products, check use by dates to ensure freshness. Food How to Butter or Margarine Keep opened butter in a covered dish or closed compartment. When storing an extra supply, wrap in freezer packaging and freeze. Cheese Store in the original wrapping until you are ready to use it. Once opened, rewrap tightly in plastic wrap or aluminum foil. Milk Wipe milk cartons. For best storage, place milk on interior shelf, not on door shelf. Eggs Store in original carton on interior shelf, not on door shelf. Fruit Do not wash or prepare fruit until it is ready to be used. Sort and keep fruit in its original container, in a crisper, or store in a completely closed paper bag on a fridge shelf. Leafy Vegetables Remove store wrapping and trim or tear off bruised and discolored areas. Wash in cold water and drain. Place in plastic bag or plastic container and store in crisper. Vegetables with skins (carrots, peppers) Place in plastic bags or plastic container and store in crisper. Fish Store fresh fish and shellfish in the freezer section if they are not being consumed the same day of purchase. It is recommended to consume fresh fish and shellfish the same day purchased. Leftovers Cover leftovers with plastic wrap, aluminum foil, or plastic containers with tight lids. Storing Frozen Food Note Check a freezer food guide or a reliable cookbook for further information about preparing food for freezing or food storage times. Freezing Your freezer will not quick-freeze a large quantity of food. Do not put more unfrozen food into the freezer than will freeze within 24 hours (no more than 1 to 1.5kg. of food per cubic foot of freezer space). Leave enough space in the freezer for air to circulate around packages. Be careful to leave enough room at the front so the door can close tightly. Storage times will vary according to the quality and type of food, the type of packaging or wrap used (how airtight and moisture-proof) and the storage temperature. Ice crystals inside a sealed package are normal. This simply means that moisture in the food and air inside the package have condensed, creating ice crystals. Note Allow hot foods to cool at room temperature for 30 minutes, then package and freeze. Cooling hot foods before freezing saves energy. Note Never freeze beverage cans or bottles of any kind as they can explode or shatter. HOW TO USE 19 Storing Frozen Food (continued) Adjusting the Fridge Shelves Packaging The shelves in your fridge are adjustable to meet your individual storage needs. Your model may have either glass or wire shelves. Successful freezing depends on correct packaging. When you close and seal the package, it must not allow air or moisture in or out. If it does, you could have food odor and taste transfer throughout the fridge and could also dry out frozen food. Adjusting the shelves to fit different heights of items will make finding the exact item you want easier. Doing so will also reduce the amount of time the fridge door is open which will save energy. Packaging recommendations: •• Rigid plastic containers with tight-fitting lids Detaching the Shelf •• Straight-sided canning/freezing jars Tilt up the front of the shelf and lift it straight up. Pull the shelf out. •• Heavy-duty aluminum foil •• Plastic-coated paper •• Non-permeable plastic wraps •• Specified freezer-grade self-sealing plastic bags Follow package or container instructions for proper freezing methods. Do not use •• Bread wrappers •• Non-polyethylene plastic containers •• Containers without tight lids •• Wax paper or wax-coated freezer wrap •• Thin, semi-permeable wrap Refitting the Shelf Tilt the front of the shelf up and guide the shelf hooks into the slots at the desired height. Then, lower the front of the shelf so that the hooks drop into the slots. Caution Make sure that shelves are level from one side to the other. Failure to do so may result in the shelf falling or spilling food. 20 HOW TO USE Using the Folding Shelf When Closing the Door You can store taller items, such as containers or bottles, by simply pushing the front half of the shelf underneath the back half of the shelf. Pull the front of the shelf firmly toward you to return to a full shelf. Caution Caution •• Do not clean glass shelves with warm water while they are cold. Shelves may break if exposed to sudden temperature changes or impact. •• Glass shelves are heavy. Use special care when removing them. •• To reduce the risk of door scratches and breaking the door centre mullion, please make sure that the fridge door mullion is always folded in. •• The door Alarm will sound if the door remains open after 1 minute. Ensure that the folding mullion is folded in before closing the left hand door. HOW TO USE 21 Big Fresh Zone Refitting the Big Fresh Zone drawer. Removal of the Big Fresh Zone drawer. 1 Insert the left and right roller of the drawer into the guides whilst the draw is slightly lifted at the front, and push it in gently while lowering it at the same time. 2 Push it in gently while lowering it at the same time. The Moisture (balance) keeper helps optimize humidity in the vegetable compartment. 1 2 Pull the drawer back to the end of its travel. Lift the front of the draw up and remove it from its guide. Caution •• Always empty the draws before removing them and use both hands when removing and refitting. •• Make sure that the fridge doors are fully open before removing and refitting the drawers. 22 HOW TO USE How to disassemble and assemble the Fresh Zone Compartment How to assemble Fresh Zone Compartment 1 Hold the cover at a 45-degree angle and insert it into the refrigerator. 2 Supporting the cover with one hand, bring the cover to a horizontal position and lower it onto the guides. Push the cover back into place. 3 Tilt up the front of one drawer and insert the rollers into the side guides. Lower the drawer and push it in. Repeat with second drawer. How to disassemble Fresh Zone Compartment 1 2 3 Open both refrigerator doors completely and empty and remove the Door-in-Door case and bins. Empty contents from glass cover and drawers. Lift the front of one drawer to remove it from its guides and pull straight out. Repeat to remove the second drawer. Support underneath the glass cover with one hand while lifting the front of the cover with the other hand. Push up from underneath to release the cover from the guides, then tilt the cover 45 degrees, and pull it forward to remove it. Caution •• Make sure to disassemble with both hands. Heavy food in storage may cause injury. •• When you disassemble or assemble the vegetable box, make sure to widely open the refrigeration chamber door. HOW TO USE 23 Extra Space Tilting Fresh Basket Store small foods like eggs, ham, cheese, etc. Ideal for storing vegetables soon to be eaten. Multi-collection corner supporter To open, lift the latch and gently pull the basket back. •• Open and close pushing or pulling grips. Caution •• Be careful when handling and storing larger eggs. They can be broken if the cover is not completely closed and the drawer is pushed in. •• Observe the above diagrams when removing and refitting the MultiCollection corner after cleaning. < OPEN > To close, push the basket in until a “click” sound is heard. •• Store all moist and easily-freezing foods like soy bean curd, sesame leaf, etc. on the front of the shelves. < CLOSE > Dairy Corner You can store dairy products such as butter, cheese etc. •• To avoid damaging the drawer, do not overload it or apply excessive force when opening or closing. Caution •• Do not allow children to hang from the basket when it is open or closed. This will damage the basket and could cause injury. 24 HOW TO USE Tilting Fresh Basket Disassembly 1 Raise magicspace cover up and take it out. Door-In-Door (Applicable to some models only) The Door-In-Door compartment allows for easy access of commonly used food items. The inner Door-In-Door includes two door bins, Cheese & Butter and Condiment bins, that are specially designed for food that can be stored at a warmer temperature. This makes spreading butter and slicing cheese easier. Note 2 Hold both ends of the tiling fresh basket and lift up the front part of the tilting fresh basket. The Cheese & Butter and Condiment bins are not recommended for storing items that spoil easily such as milk and mayonnaise. Press the the door button on the Home Bar until you hear a click sound. •• You can store more food in the larger Home Bar. •• With the larger storage room, you can organize your foods better. Press until you hear the “Click” sound Door-In-Door (Right) When you turn the lever below the left door upward, the door opens along with ‘click’ sound. Door-In-Door (Left) HOW TO USE 25 Door-In-Door Shelf Disassembly (Applicable to some models only) 1 5 Hold the bottom of lower basket and raise it up to take it out. Raise magicspace cover up and take it out. Hold both ends of the basket and lift up the front part of the basket. •• Assemble in the same method as disassembly. Left : removable type 2 Right : single unit type Hold the bottom of daily basket and raise it up to take it out. How to open magic space inner case 3 Move floating basket to the top compartment from magic space cover from which daily corner is removed. 4 Remove screws on both sides of magic space cover. To open the case, lightly push the marked area. The case can be taken on/off, and the cleaning and adjustment are easy. •• Lightly press the part marked as ‘Push’. 26 HOW TO USE Adjustable Moving Basket It can be moved up and down as necessary, and used conveniently. •• To move Adjustable Moving Basket up or down, remove all items from the basket first. •• Hold the center of basket gently with upward pressure •• Press the levers on both sides at the bottom of the lower section upward, and then move it up or down. •• Adjusting the Moving Door Basket allows taller food items to be stored more conveniently. Freezer Drawer Use the compartment for packed frozen foods and frequently-taken out foods. You can have a wide space available by taking out the ice maker or fresh zone from the top compartment according to the purpose of use. Use the bottom compartment for frozen foods. (Dried fish & condiments) •• The sliding freezer drawers allow easy access and convenience of use. Freezer Drawer Removal 1 3 3 2 2 1 2 1 3 2 3 2 1 1 1 2 Caution ••Remove all food items from basket before moving it up or down. Not doing so could cause damage to the basket or food items. Pull out the Freezer drawer to the end of its travel (as per below fig)and remove all of the contents. 3 When the drawer is fully extended, lift up the front and continue to pull it out (as per below fig). Caution ••Always remove drawers with both hands to avoid breakage or injury. ••Always open the freezer doors all the way before removing or refitting the drawers. HOW TO USE 27 Refitting the Freezer Drawer Easy Ice Maker 1 •• Remove the water reservoir from the ice maker assembly. Insert both rollers into the guides with the front of the drawer slightly raised and gently push in. while lowering the drawer to the correct level. •• Open the lid and fill with water to the indicated guide line. •• Refit the lid and swiftly place the filled water reservoir back into the ice maker. guide line guide line 2 Continue to push in the drawer all the way while lowering the drawer to the correct level. Filling The Ice Tray Manually. level line Caution ••Always remove drawers with both hands to avoid breakage or injury. ••Always open the freezer doors all the way before removing or refitting the drawers. - Take out the empty ice tray, fill it with water to the level line, and carefully push it back in to avoid spilling the water. - Ensure that it is slowly pushed all the way back in (as per below fig.) before gently closing the Freezer door. 28 HOW TO USE Caution ••It is normal for the water reservoir bottle to have some ice in it. Remove any ice from it when refilling it. ••Ensure that there is enough space in the ice bank before twisting ready made ice out from the ice tray. •• Lift the ice bin gently when removing it if it has ice in it. •• Ensure the ice tray is fully inserted when refitting. •• The ice storage bin has a maximum storage capacity of 3 ice tray harvests. Over filling the ice bin will cause it to jam when removing it. Ejecting Ready Made Ice. •• Turn the rotary knob firmly until all the ice has ejected from the ice tray into the ice bin. Repeat the twisting action if necessary until all ice is removed. •• If unfrozen ice is ejected into the ice bin, it will cause the existing ice cubes in the ice bin to lump together. (It takes about 4 hours for ice production at -20°C) How to Disassemble Easy Ice Maker 1 Hold both ends of door basket on upper part of easy ice maker to remove it upward. 1 2 Caution ••If the freezer door (door of the ice maker) is frequently opened, warm air enters the freezer, and the time for water to freeze may be longer. ••Ice may not be made until 24 hours after the initial installation of the fridge. ••Be careful of pointed corners of some dispensed ice cubes. 2 Hold both ends 1 of defrosting compartment on upper part of easy ice maker to remove it upward. 2 Caution ••Disassembly must be in the above order to avoid damage to the ice maker parts ••When the ice making section is storage bin, hold it level and pull it out so that the ice storage bin does not fall out. HOW TO USE 29 Cleaning the Ice tray Freezer basket 1 Remove the ice tray by pulling it out. Caution should be taken if the ice tray is full of ice. Dispose of any ice if it is contaminated. You can store small packaged frozen food (Freezer basket). Do Not store ice cream or foods intended for long term storage in the Freezer Basket. 2 Clean the ice tray only with running water before refitting it back into the original position. To remove the basket, hold the basket with both hands and slightly lift up the front part to pull it out. Caution ••Clean the other parts of the ice maker with a damp towel only and dry completely before refitting. not doing so may cause the ice twisting mechanism to freeze and not operate. To refit the basket, align both sides of the basket with the guides and push it down until secure. 30 SMART FUNCTIONS SMART FUNCTIONS Using LG SmartThinQ Application Note •• If the appliance is having trouble connecting to the Wi-Fi network, it may be too far from the router. Purchase a Wi-Fi repeater (range extender) to improve the Wi-Fi signal strength. Things to check before using LG SmartThinQ •• The Wi-Fi connection may not connect or may be interrupted because of the home network environment. •• For appliances with the •• The network connection may not work properly depending on the Internet service provider. 1 or logo Check the distance between the appliance and the wireless router (Wi-Fi network). •• If the distance between the appliance and the wireless router is too far, the signal strength becomes weak. It may take a long time to register or installation may fail. 2 Turn off the Mobile data or Cellular Data on your smartphone. •• For iPhones, turn data off by going to Settings → Cellular → Cellular Data. 3 Connect your smartphone to the wireless router. Note •• To verify the Wi-Fi connection, check that icon on the control panel is lit. Wi-Fi •• The appliance supports 2.4 GHz Wi-Fi networks only. To check your network frequency, contact your Internet service provider or refer to your wireless router manual. •• LG SmartThinQ is not responsible for any network connection problems or any faults, malfunctions, or errors caused by network connection. •• The surrounding wireless environment can make the wireless network service run slowly. •• The appliance cannot be registered due to problems with the wireless signal transmission. Unplug the appliance and wait about a minute before trying again. •• If the firewall on your wireless router is enabled, disable the firewall or add an exception to it. •• The wireless network name (SSID) should be a combination of English letters and numbers. (Do not use special characters.) •• Smartphone user interface (UI) may vary depending on the mobile operating system (OS) and the manufacturer. •• If the security protocol of the router is set to WEP, you may fail to set up the network. Please change it to other security protocols (WPA2 is recommended) and register the product again. Installing LG SmartThinQ Search for the LG SmartThinQ application from the Google Play Store or Apple App Store on a smart phone. Follow instructions to download and install the application. Note •• If you choose the simple login to access the LG SmartThinQ application, you must go through the appliance registration process each time you change your smartphone or reinstall the application. SMART FUNCTIONS Wi-Fi Function •• For appliances with the 31 Note or logo Communicate with the appliance from a smart phone using the convenient smart features. Firmware Update Keep the appliance performance updated. Smart Diagnosis™ If you use the Smart Diagnosis function, you will be provided with the useful information such as a correct way of using the appliance based on the pattern of use. Settings Allows you to set various options on the refrigerator and in the application. Note •• To disable the Wi-Fi function, press and hold the Wi-Fi button for 3 seconds. Wi-Fi icon will be turned off. Open Source Software Notice Information To obtain the source code under GPL, LGPL, MPL, and other open source licenses, that is contained in this product, please visit http:// opensource.lge.com. In addition to the source code, all referred license terms, warranty disclaimers and copyright notices are available for download. LG Electronics will also provide open source code to you on CD-ROM for a charge covering the cost of performing such distribution (such as the cost of media, shipping, and handling) upon email request to email@example.com. •• If you change your wireless router, your Internet service provider or your password after registering the appliance, please delete it from the LG SmartThinQ Settings → Edit Product and register again. This offer is valid for a period of three years after our last shipment of this product. This offer is valid to anyone in receipt of this information. •• The application is subject to change for appliance improvement purposes without notice to users. Smart Diagnosis™ Using a Smart Phone •• Functions may vary by model. •• For appliances with the Connecting to Wi-Fi The Wi-Fi button, when used with the LG SmartThinQ application, allows the refrigerator to connect to a home Wi-Fi network. The Wi-Fi icon shows the status of the refrigerator’s network connection. The icon illuminates when the refrigerator is connected to the Wi-Fi network. Initial Appliance Registration Run the LG SmartThinQ application and follow the instructions in the application to register the appliance. Re-registering the Appliance or Registering Another User Press and hold the Wi-Fi button for 3 seconds to temporarily turn it off. Run the LG SmartThinQ application and follow the instructions in the application to register the appliance. or logo logoUse this function if you need an accurate diagnosis by an LG Electronics customer information centre when the appliance malfunctions or fails. Smart Diagnosis™ can not be activated unless the appliance is connected to power. If the appliance is unable to turn on, then troubleshooting must be done without using Smart Diagnosis™. 32 SMART FUNCTIONS Using Smart Diagnosis™ Smart Diagnosis™ Through the Customer Information Center Use this function if you need an accurate diagnosis by an LG Electronics customer information center when the appliance malfunctions or fails. Use this function only to contact the service representative, not during normal operation. 1 Press the Lock button to activate the lock function. • If the lock function has been activated already, press the Lock button to deactivate the lock function, and then press the Lock button again to activate the lock function. • Please note that the Smart Diagnosis function will not operate until five minutes has passed since the lock function was activated. 2 Open the fridge door and then hold the phone on the upper right speaker hole. • Position the phone so that its microphone is aligned with the speaker hole. 3 Press and hold the Freezer button for three seconds or longer while continuing to hold your phone to the speaker. 4 After the data transfer is complete, the service agent will explain the result of the Smart Diagnosis™. NOTE •• Position the phone so that its microphone is aligned with the speaker hole. •• The Smart Diagnosis™ sound is generated after around three seconds. •• Do not take the phone off the speaker hole while the data is transmitted. •• Hold the phone to the upper right speaker hole and wait while the data is transmitted. •• The data transfer sound may be harsh to the ear while the Smart Diagnosis™ data is being transmitted, but do not take the phone off the speaker hole for accurate diagnosis until the data transfer sound has stopped. •• When the data transfer is complete, the transfer completion message is displayed and the control panel is automatically turned off and then on again after a few seconds. After the customer information centre explains the diagnosis result. •• The Smart Diagnosis™ function depends on the local call quality. •• The communication performance will improve and you can transmit a better signal if you use a land line home phone. •• If the Smart Diagnosis™ data transfer is poor due to poor call quality, you may not receive the best Smart Diagnosis™ service. MAINTENANCE 33 MAINTENANCE Cleaning •• Both the fridge and freezer sections defrost automatically; however, clean both sections about once a month to prevent odors. •• Wipe up spills immediately. •• Always unplug the refrigeration before cleaning. General Cleaning Tips •• Unplug fridge or disconnect power. •• Remove all removable parts, such as shelves, crispers, etc. •• Use a clean sponge or soft cloth and a mild detergent in only warm water. Do not use abrasive or harsh cleaners. •• Hand wash, rinse and dry all surfaces thoroughly. Exterior Waxing external painted metal surfaces helps provide rust protection. Do not wax plastic parts. Wax painted metal surfaces at least twice a year using appliance wax (or auto paste wax). Apply wax with a clean, soft cloth. For products with a stainless steel exterior, use a clean sponge or soft cloth and a mild detergent in warm water. Do not use abrasive or harsh cleaners. Dry thoroughly with a soft cloth. Caution •• Do not use a rough cloth or sponge when cleaning the interior and exterior of the fridge. •• Do not place your hand on the bottom surface of the fridge when opening and closing. Warning Use non-flammable cleaner. Failure to do so can result in fire, explosion, or death. Always remove power cord from the wall outlet prior to cleaning in the vicinity of electrical parts (lamps, switches, covers, controls, etc.). Wipe up excess moisture with a sponge or cloth to prevent water or Liquid from getting into any electrical part and causing an electric shock. Never use metallic scouring pads, brushes, coarse abrasive cleaners, Strong alkaline solutions, industrial detergent (bleach containing detergent) Flammable or toxic cleaning liquids on any surface. Do not use Hot water to clean the interior or any interior parts of the unit when they are cold. 34 MAINTENANCE Inside Walls (allow freezer to warm up so the cloth will not stick) To help remove odors, you can wash the inside of the fridge with a mixture of baking soda and warm water. Mix 2 tablespoons of baking soda to 1 litre of warm water. Be sure the baking soda is completely dissolved so it does not scratch the surfaces of the fridge. Door Liners and Gaskets Use a clean sponge or soft cloth and a mild detergent in warm water. Do not use cleaning waxes, concentrated detergents, bleaches, or cleaners containing petroleum on plastic fridge parts. Plastic Parts (covers and panels) Use a clean sponge or soft cloth and a mild detergent in warm water. Do not use window sprays, abrasive cleansers, or flammable fluids. These can scratch or damage the material. Condenser Coil Cover Use a vacuum cleaner with an attachment to clean the condenser cover and vents located at the rear of the appliance. Do not remove the panel covering the condenser coil area. Always disconnect the main power before cleaning. TROUBLESHOOTING 35 TROUBLESHOOTING Review the Troubleshooting section before calling for service; doing so will save you both time and money. Problem Fridge and Freezer section are not cooling. Cooling System runs too much. Possible Causes Solutions The fridge display control is set Cancel the OFF mode so that the unit to OFF (some models). commences operation. Refer to the Setting the Controls section for proper temperature settings, or call Customer Service if OFF remains on the Display panel. Fridge is in the defrost cycle. During the defrost cycle, the temperature of each compartment may raise slightly. Wait 40 minutes to confirm the proper temperature has been restored once the defrost cycle has completed. Fridge was recently installed. It may take up to 24 hours for each compartment to reach the desired temperature. Fridge was recently relocated. If the fridge was stored for a long period of time or moved on its side, it is necessary for the fridge to stand upright for 24 hours before connecting it to power. Fridge is replacing an older model. Modern fridges require more operating time but use less energy due to more efficient technology. Fridge was recently plugged in or power restored. The fridge will take up to 24 hours to cool completely. Door opened often or a large amount of food / hot food was added. Adding food and opening the door warms the fridge, requiring the compressor to run longer in order to cool the fridge back down. In order to conserve energy, try to get everything you need out of the fridge at once, keep food organized so it is easy to find, and close the door as soon as the food is removed. (Refer to the Food Storage Guide.) Doors are not closed completely. Firmly push the doors shut. If they will not shut all the way, see the Doors will not close completely or pop open section in Parts & Features Troubleshooting. Fridge is installed in a hot location. The compressor will run longer under warm conditions. At normal room temperatures 70°F(21°C) expect your compressor to run about 40% to 80% of the time. Under warmer conditions, expect it to run even more often. The fridge should not be operated above 110°F(43°C). Condenser / back cover is clogged. Use a vacuum cleaner with an attachment to clean the condenser cover and vents. Do not remove the panel covering the condenser coil area. Disconnect the mains before cleaning. 36 TROUBLESHOOTING Problem Possible Causes Solutions Fridge or Freezer Fridge was recently installed. section is too warm. Air vents are blocked. It may take up to 24 hours for each compartment to reach the desired temperature. Doors are opened often or for long periods of time. When the doors are opened often or for long periods of time, warm, humid air enters the compartment. This raises the temperature and moisture level within the compartment. To lessen the effect, reduce the frequency and duration of door openings. Rearrange items to allow air to flow throughout the compartment. Refer to the Airflow diagram in the Using Your Fridge section. Unit is installed in a hot location. The fridge should not be operated in temperatures above 110°F(43°C). A large amount of food or hot food was added to either compartment. Adding food warms the compartment requiring the cooling system to run. Allowing hot food to cool to room temperature before putting it in the fridge will reduce this effect. Doors not closed correctly. See the Doors will not close correctly or pop open section in Parts & Features Troubleshooting. Temperature control is not set correctly. If the temperature is too warm, adjust the control one increment at a time and wait for the temperature to stabilize. Refer to the Setting the Controls section for more information. Defrost cycle has recently completed. During the defrost cycle, the temperature of each compartment may raise slightly and condensation may form on the back wall. Wait 40 minutes and confirm the proper temperature has been restored once the defrost cycle has completed. TROUBLESHOOTING 37 Problem Interior moisture buildup. Food is freezing in the fridge compartment. Frost or ice crystals form on frozen food (outside of package). Fridge or Freezer section is too cold. Possible Causes Solutions Doors are opened often or for long periods of time. When the doors are opened often or for long periods of time, warm, humid air enters the compartment. This raises the temperature and moisture level within the compartment. To lessen the effect, reduce the frequency and duration of door openings. Doors not closed correctly. See the Doors will not close correctly section in the Troubleshooting section. Weather is humid. Humid weather allows additional moisture to enter the compartments when the doors are opened leading to condensation or frost. Maintaining a reasonable level of humidity in the home will help to control the amount of moisture that can enter the compartments. Defrost cycle recently completed. During the defrost cycle, the temperature of each compartment may be raised slightly and condensation may form on the back wall. Wait 40 minutes and confirm that the proper temperature has been restored once the defrost cycle has completed. Food is not packaged correctly. Food stored uncovered or unwrapped, and damp containers can lead to moisture accumulation within each compartment. Wipe all containers dry and store food in sealed packaging to prevent condensation and frost. Food with high water content was placed near an air vent. Rearrange items with high water content away from air vents. Fridge temperature control is set incorrectly. If the temperature is too cold, adjust the control one increment at a time and wait for the temperature to stabilize. Refer to the Setting the Controls section for more information. Fridge is installed in a cold location. When the fridge is operated in temperatures below 41°F (5°C), food can freeze in the fridge compartment. The fridge should not be operated in temperature below 55°F (13°C). Door is opened frequently or for When the doors are opened often or for long long periods of time. periods of time, warm, humid air enters the compartment. This raises the temperature and moisture level within the compartment. Increased moisture will lead to frost and condensation. To lessen the effect, reduce the frequency and duration of door openings. Door is not closing properly. Refer to the Doors will not close correctly or pop open section in the Troubleshooting section. Incorrect temperature control settings. If the temperature is too cold, adjust the control one increment at a time and wait for the temperature to stabilize. Refer to the Setting the Controls section for more information. 38 TROUBLESHOOTING Problem Possible Causes Solutions Frost or ice Condensation from food with a crystals on frozen high water content has frozen food (inside of inside of the food package. sealed package). Food has been left in the freezer for a long period of time. This is normal for food items with a high water content. Clicking The defrost control will click when the automatic defrost cycle begins and ends. The thermostat control (or fridge control on some models) will also click when cycling on and off. Normal Operation Rattling Rattling noises may come from the flow of refrigerant, the water line on the back of the unit, or items stored on top of or around the fridge. Normal Operation Fridge is not resting solidly on the floor. Floor is weak or uneven or leveling legs need to be adjusted. See the Door Alignment section. Fridge with linear compressor was jarred while running. Normal Operation Whooshing Do not store food items with high water content in the freezer for a long period of time. Evaporator fan motor is Normal Operation circulating air through the fridge and freezer compartments. Air is being forced over the condenser by the condenser fan. Normal Operation Gurgling Refrigerant flowing through the cooling system. Normal Operation Popping Contraction and expansion of the inside walls due to changes in temperature. Normal Operation Sizzling Water dripping on the defrost heater during a defrost cycle. Normal Operation Vibrating If the side or back of the fridge is touching a cabinet or wall, some of the normal vibrations may make an audible sound. To eliminate the noise, make sure that the sides and back cannot vibrate against any wall or cabinet. Dripping Water running into the drain pan Normal Operation during the defrost cycle. TROUBLESHOOTING 39 Problem Pulsating or High-Pitched Sound Possible Causes Solutions Your fridge is designed to Normal Operation run more efficiently to keep your food items at the desired temperature. The high efficiency compressor may cause your new fridge to run longer than your old one, but it is still more energy efficient than previous models. While the fridge is running, it is normal to hear a pulsating or high-pitched sound. Doors will not Food packages are blocking the close correctly or door open. pop open. Ice bin, crisper cover, pans, shelves, door bins, or baskets are out of position. Rearrange food containers to clear the door and door shelves. Push bins all the way in and put crisper cover, pans, shelves and baskets into their correct positions. See the Using Your Fridge section for more information. The doors were removed during Remove and replace the doors according to the product installation and not Removing and Replacing Fridge Handles and properly replaced. Doors section. Fridge is not leveled properly. Doors are difficult The gaskets are dirty or sticky. to open. Door was recently closed. Fridge wobbles or Leveling legs are not adjusted seems unstable. properly. See Door Alignment in the Height adjustment section to level fridge. Clean the gaskets and the surfaces that they touch. Rub a thin coat of appliance polish or kitchen wax on the gaskets after cleaning. When you open the door, warmer air enters the fridge. As the warm air cools, it can create a vacuum. If the door is hard to open, wait one minute to allow the air pressure to equalize, then see if it opens more easily. Refer to the Leveling and Door Alignment section. Floor is not level. It may be necessary to add shims under the leveling legs or rollers to complete installation. Lights do not work. LED interior lighting failure. The fridge compartment lamp is LED interior lighting, and service should be performed by a qualified technician. Fridge has an unusual odor. The Hygiene Fresh filter may need to be set to the POWER setting or replaced. Set the Hygiene Fresh filter to the POWER setting. If the odor does not go away within 24 hours, the filter may need to be replaced. See the Replacing the Hygiene Fresh filter section for replacement instructions. The interior of the The fridge is located near a fire fridge is covered source, such as a fireplace, with dust or soot. chimney or candle. Make sure that the fridge is not located near a fire source, such as a fireplace, chimney, heater or candle. 40 TROUBLESHOOTING Problem Your home appliance and smartphone is not connected to the Wi-Fi network. Possible Causes Solutions The password for the Wi-Fi that Find the Wi-Fi network connected to your you are trying to connect to is smartphone and remove it, then register your incorrect. appliance on LG SmartThinQ. Mobile data for your smartphone Turn off the Mobile data of your smartphone and is turned on. register the appliance using the Wi-Fi network. The wireless network name (SSID) is set incorrectly. The wireless network name (SSID) should be a combination of English letters and numbers. (Do not use special characters.) The router frequency is not 2.4 GHz. Only a 2.4 GHz router frequency is supported. Set the wireless router to 2.4 GHz and connect the appliance to the wireless router. To check the router frequency, check with your Internet service provider or the router manufacturer. The distance between the appliance and the router is too far. If the distance between the appliance and the router is too far, the signal may be weak and the connection may not be configured correctly. Move the location of the router so that it is closer to the appliance.