LG | GR-D31FBGHL | LG GR-D31FBGHL Owner’s Manual

OWNER’S MANUAL
BOTTOM FREEZER
FRIDGE
Please read this owner's manual thoroughly before
operating and keep it handy for reference at all times.
GR-D31FBGHL
www.lg.com
MFL68302786_Rev.01
Copyright © 2017 LG Electronics Inc. All Rights Reserved.
2
TABLE OF CONTENTS
TABLE OF CONTENTS
3
4
PRODUCT FEATURES
IMPORTANT SAFETY
INSTRUCTIONS
7
COMPONENTS
7
Fridge Exterior
8
Fridge Interior
21
Big Fresh Zone
21
- Removal of the Big Fresh Zone drawer
21
- Refitting the Big Fresh Zone drawer
22
How to disassemble and assemble the
Fresh Zone Compartment
23
Extra Space
23
Dairy Corner
23
Tilting Fresh Basket
24
Tilting Fresh Basket Disassembly
24Door-In-Door
25
- How to open magic space inner case
25
- Door-In-Door Shelf Disassembly
INSTALLATION
26
Adjustable Moving Basket
Installation Overview
26
Freezer Drawer
10
Unpacking Your Fridge
26
- Freezer Drawer Removal
10
Choosing the Proper Location
27
- Refitting the Freezer Drawer
10
- Flooring
27
Easy Ice Maker
11
- Dimensions and Clearances
28
- How to Disassemble Easy Ice Maker
- Ambient Temperature
29
-C
leaning the Ice tray
11
Turning On the Power
29
Freezer Basket
11
How to Remove the Fridge Door
12
How to Remove the Freezer Door
12
Height Adjustment
12
- Fridge Door Height Adjustment
13
- When the Freezer Door is Lower
9
9
11
14HOW TO USE
14
Before Use
15
Control Panel
15
- Control Panel Features
16
Storing Food
16
- Food Preservation Location
18
- Food Storage Tips
18
- Storing Frozen Food
19
Adjusting the Fridge Shelves
19
- Detaching the Shelf
19
- Refitting the Shelf
20
- Using the Folding Shelf
20
- When Closing the Door
30SMART FUNCTIONS
30
Using LG SmartThinQ Application
32
Using Smart Diagnosis™
33MAINTENANCE
33Cleaning
35TROUBLESHOOTING
PRODUCT FEATURES
3
PRODUCT FEATURES
* Depending on the model, some of the following functions may not be available.
Door Alarm
The Door Alarm function is designed to prevent fridge malfunctioning that
could occur if a fridge door or freezer door remains open. If a fridge door or
freezer door is left open for more than 60 seconds, a warning alarm sounds
in 30 second intervals until it is closed.
Auto Closing Hinge
The fridge doors close automatically with a slight push.
Express FREEZE
The freezer section is maintained at the coldest temperature for a 24-hour
period before automatically resuming normal operation. The freezer display
temperature will not change when Express Freeze is engaged. It will also
enhance ice production whilst it is on.
4
IMPORTANT SAFETY INSTRUCTIONS
IMPORTANT SAFETY INSTRUCTIONS
READ ALL INSTRUCTIONS BEFORE USING THE APPLIANCE.
This guide contains many important safety messages. Always read and obey all safety messages.
This is the safety alert symbol. It alerts you to safety messages that inform you of
hazards that can kill or hurt you or others, or cause damage to the product.
All safety messages will be preceded by the safety alert symbol and the hazard
signal word WARNING or CAUTION. These words mean:
WARNING
CAUTION
You can be killed or seriously injured if you do not follow instructions.
Indicates an imminently hazardous situation which, if not avoided, may result
in minor or moderate injury, or product damage.
WARNING
To reduce the risk of fire, electric shock, or personal injury when using your product, basic safety
precautions should be followed, including the following.
Power
•• NEVER unplug your fridge by pulling on the power cord. Always grip the plug firmly and pull it straight
out from the outlet.
•• If the supply cord is damaged, it must be replaced by the manufacturer or its service agent or a
similarly qualified person in order to avoid a hazard. Do not use a cord that shows cracks or abrasion
damage along its length or at either the plug or connector end.
•• Do not use an uncertified power outlet.
•• Unplug the power plug immediately in the event of a blackout or thunderstorm.
•• Plug in the power plug with the power cord facing downward.
Installation
•• Contact an authorized service center when you install or relocate the fridge.
•• When moving your fridge away from the wall, be careful not to roll over or damage the power cord.
•• Connect this product to a dedicated grounded electric outlet conforming with the rating prior to use. It
is the user’s responsibility to replace a standard 2-prong wall outlet with a standard 3-prong wall outlet.
•• Do not install the fridge where there may be a danger of it falling. Installation on a non sturdy timber
floor may cause difficulty in door alignment and cause the cabinet to deform.
Use
•• DO NOT allow children to climb, stand, or hang on the fridge doors or shelves in the fridge. They could
damage the fridge and seriously injure themselves.
•• Where fitted, do not place heavy objects on the dispenser of the fridge or hang onto it.
•• Do not place heavy or dangerous objects (bottles or vases with liquid) on the fridge.
•• Do not put live animals inside of the fridge.
•• Do not allow children to climb into the product when it is in or out of use.
•• In the event of a gas leak (propane/LPG), ventilate sufficiently and contact an authorized service center
before use. Do not touch or disassemble the electric outlet of the fridge.
•• In the event of a refrigerant leak, move flammable objects away from the fridge. Ventilate sufficiently
and contact an authorized service center.
•• Do not use or place flammable substances (chemicals, medicine, cosmetics, etc) near the fridge or
store them inside the fridge. Do not place the fridge in the vicinity of flammable gas.
•• The tempered glass on door can be broken by impact. Do not touch the broken parts. You may be
injured.
IMPORTANT SAFETY INSTRUCTIONS
5
READ ALL INSTRUCTIONS BEFORE USING THE APPLIANCE.
To reduce the risk of fire, electric shock, or personal injury when using your product, basic safety
precautions should be followed, including the following.
•• This appliance is intended to be used in household and similar applications such as
- staff kitchen areas, offices and other working environments;
- farm houses and by clients in hotels, motels and other residential type environments;
- bed and breakfast type environments.
•• Do not use this product for special purposes or mobile applications (storage of medicine or test materials
or on ships, etc).
•• Unplug the power plug before cleaning or repairing the fridge.
•• If the fridge is fitted with light bulbs and require replacing, unplug the fridge or turn off the power before
doing so.
•• Do not modify or extend the power cord.
•• Do not use a hair dryer to dry the interior. Do not light a candle to remove any interior odor.
•• For your safety, this appliance must be properly grounded. Have the wall outlet and the circuit checked
by a qualified electrician to make sure the outlet is properly grounded.
•• Do not use an outlet that can be turned off via a remote switch. Do not use an extension cord. It is the
user’s responsibility to replace a standard 2-prong wall outlet with a standard 3-prong wall outlet.
•• Do not, under any circumstances, cut or remove the third (ground) prong from the power cord.
•• Do not use an adapter plug and plug the power plug into a multi-outlet extension cord.
•• Disconnect the power cord immediately if you hear a noise, smell a strange odor or detect smoke.
•• Turn the power off if dust or water from above or below penetrates into the fridge. Call a service agent.
•• Do not disassemble or modify the fridge.
•• Do not put hands, feet, or metal objects below or behind the fridge.
•• Do not operate the fridge or touch the power cord with wet hands.
•• In fridges with automatic icemakers, avoid contact with the moving parts of the ejector mechanism or
with the heating element that releases the cubes. Do not place fingers or hands on the automatic icemaking mechanism while the fridge is plugged in.
•• When dispensing ice from the dispenser, do not use crystal ceramics.
•• Do not touch the cold surfaces in the freezer compartment with wet or damp hands, when your fridge is
in operation.
•• Do not put glass containers, glass bottles or beverage cans in the freezer.
•• Do not store explosive substances such as aerosol cans with a flammable propellant in this appliance.
•• This appliance is not intended for use by persons (including children) with reduced physical, sensory or
mental capabilities, or lack of experience and knowledge, unless they have been given supervision or
instruction concerning the use of the appliance by a person responsible for their safety.
•• If the appliance is equipped with a lock (some countries only), keep the key out of reach of children.
•• Do not refreeze frozen foods that have thawed completely. It may result in serious health issues.
•• If you are throwing away your old fridge, make sure the CFC coolant is removed for proper disposal by
a qualified servicer. If you release CFC coolant, you may be fined or imprisoned in accordance with the
relevant environmental law.
•• Disposed or abandoned fridges are dangerous, even if they are sitting for only a few days. When
disposing the fridge, remove the packing materials from the door or take off the doors but leave the
shelves in place so that children may not easily climb inside.
•• If the refrigerant gas has leaked, do not touch the fridge or the power outlet and ventilate the room
immediately. A spark could trigger an explosion causing a fire or burns. Because this fridge uses
natural gas (isobutene, R600a) as the environment-friendly refrigerant, even a small amount (50~60g) is
combustible. If gas leaks from severe damage during delivering, installing or using the fridge, any spark
may cause fire or burns.
6
IMPORTANT SAFETY INSTRUCTIONS
READ ALL INSTRUCTIONS BEFORE USING THE APPLIANCE.
To reduce the risk of fire, electric shock, or personal injury when using your product, basic safety
precautions should be followed, including the following.
CAUTION
Installation
•• The fridge must be properly installed in accordance with the Installer Instructions that were taped to
the front of the fridge.
•• Be careful when you unpack and install the fridge. Immediately dispose of packing materials (plastic)
out of reach of children.
Use
•• Close the doors carefully when children are around.
•• Keep fingers out of pinch point areas; clearances between the doors and cabinets are necessarily
small. Be careful closing doors when children are in the area.
•• If food is stacked or stored poorly on the shelves, it may fall and cause injury when the door is opened.
•• Do not move fridge while the fridge is operating. A Compressor rattling noise may occur as a result
and will only stop when the compressor cycles off, or when the power to the unit is turned off and
back on again. (This is normal and will not impact on the performance or the life of the compressor.
The rattling will stop after the compressor comes to a rest.)
•• Do not place glass containers, bottles or cans (especially those containing carbonated drinks) in the
freezer compartment, shelves or ice bin that will be exposed to temperatures below freezing.
Maintenance
•• Do not use strong detergents like wax or thinners for cleaning. Clean with a soft fabric.
•• Wipe foreign objects (dust, water, etc) off the prongs of the power plug and contact areas before
connecting.
WARNING
•• Use drinkable water for ice making.
WARNING
•• Keep ventilation openings, in the appliance enclosure or in the built-in structure, clear of obstruction.
•• Do not use mechanical devices or other means to accelerate the defrosting process, other than those
recommended by the manufacturer.
•• Do not damage the refrigerant circuit.
•• Do not use electrical appliances inside the food storage compartments of the appliance, unless they
are of the type recommended by the manufacturer.
•• The refrigerant and insulation blowing gas used in the appliance require special disposal procedures.
When disposal, please consult with service agent or a similarly qualified person.
This appliance contains a small amount of isobutane refrigerant (R600a), natural gas with high
environmental compatibility, but it is also combustible. When transporting and installing the
appliance, care should be taken to ensure that no parts of the refrigerating circuit are damaged.
Refrigerant squirting out of the pipes could ignite or cause an eye injury. If a leak is detected,
avoid any naked flames or potential sources of ignition and air the room in which the appliance is
standing for several minutes.
Never start up an appliance showing any signs of damage. If in doubt, consult your dealer.
SAVE THESE INSTRUCTIONS
COMPONENTS
7
COMPONENTS
Use this page to become more familiar with the parts and features of your fridge.
Page references are included for your convenience.
*The appearance and specifications of the actual product may differ depending on the model.
Fridge Exterior (Applicable to some models only)
LED Display
Displays the fridge and freezer’s
target temperature, the water
filter condition and the dispenser
status.
Door in Door release
Button
Fridge
Door in Door release
Button
Freezer
8
COMPONENTS
Fridge Interior (Applicable to some models only)
LED interior lamps
The interior lamps light up the inside of
the fridge.
Hygiene Fresh filter
Shelf
Dairy Product Bin
Used to preserve dairy
products.
Dairy Product Bin
Used to preserve dairy
products.
Shelf
Folding Shelf
Door-In-Door
Door-In-Door
Big Fresh Zone
Big Fresh Zone
Tilting Fresh
Basket
Extra Space
Easy Ice Maker
Freezer Basket
Freezer Basket
Drawer
Drawer
INSTALLATION
9
INSTALLATION
Installation Overview
Please read the following installation instructions first after purchasing this product or transporting
it to another location.
1 Unpacking your
fridge
2 Choosing the proper
location
3 Leveling and Door
Alignment
SUGGESTION FOR ENERGY SAVING
•• Please do not keep the door open for a long time, close door in the shortest time.
•• Too much food are not advised to be put in. Enough space should be kept for cool air circulating
freely.
•• Do not set the temperature of fridge lower than needed. Do not put the food near the
temperature sensor.
•• Allow hot food to cool prior to storing. Placing hot food in the fridge-freezer could spoil other
food, and lead to higher electric bills.
•• Do not block air vents with food. Smooth circulation of cold air keeps fridge-freezer temperature
even.
•• Do not open the door frequently. Opening the door lets warm air enter the fridge-freezer, and
cause temperature to rise.
•• The automatic defrosting system in the appliance ensures that the compartment remains free
of ice buildup under normal operating conditions.
10
INSTALLATION
Unpacking Your Fridge
WARNING
••Use two or more people to move and install
the fridge. Failure to do so can result in back
or other injury.
••Your fridge is heavy. When moving the fridge
for cleaning or service, be sure to protect
the floor. Always pull the fridge straight
out when moving it. Do not wiggle or walk
the fridge when trying to move it, as floor
damage could occur. Wind the leveling feet
up first so that the unit is on its rollers.
••Keep flammable materials and vapors, such
as gasoline, away from the fridge. Failure to
do so can result in fire, explosion, or death.
Remove tape and any temporary labels from your
fridge before using. Do not remove any warningtype labels, the model and serial number label, or
the Tech Sheet that is located under the front of
the fridge.
To remove any remaining tape or glue, rub the
area briskly with your thumb. Tape or glue residue
can also be easily removed by rubbing a small
amount of liquid dish soap over the adhesive with
your fingers. Wipe with warm water and dry.
Do not use sharp instruments, rubbing alcohol,
flammable fluids, or abrasive cleaners to remove
tape or glue. These products can damage the
surface of your fridge.
Fridge shelves are installed in the shipping
position. Please reinstall shelves according to
your individual storage needs.
Choosing the Proper Location
•• The fridge should always be plugged
into its own individual properly grounded
electrical outlet rated for 230 Volts, 50 Hz,
AC only, and fused at 15 or 20 amperes.
This provides the best performance and
also prevents overloading house wiring
circuits which could cause a fire hazard from
overheated wires. It is recommended that a
separate circuit serving only this appliance
be provided.
•• After installing the appliance, connect the
power plug into a socket outlet. Before
moving and discarding the appliance,
disconnect the plug from the socket outlet.
Warning
To reduce the risk of electric shock, do not
install the fridge in a wet or damp area.
do not install in any outdoor or sheltered
outdoor location or direct sunlight.
Flooring
To avoid noise and vibration, the unit must be
leveled and installed on a solidly constructed
floor. If required, adjust the leveling legs to
compensate for unevenness of the floor. The
front should be slightly higher than the rear to
aid in door closing. Leveling legs can be turned
easily by tipping the cabinet slightly. Turn the
leveling legs to the left to raise the unit or to
the right to lower it. Poorly constructed timber
flooring can cause a limit in door adjustment
and the cabinet to become out of shape. (See
Leveling and door AlIgnment.)
Note
Installing on carpeting, soft tile surfaces,
a platform or weakly supported structure
is not recommended.
INSTALLATION
Turning On The Power
Dimensions and Clearances
Too small of a distance from adjacent items
may result in degradation of freezing capability
and increased electricity costs. Allow over
50mm clearance from each adjacent wall when
installing the appliance.
Plug in the fridge.
Caution
••Connect to a rated power outlet.
••Have a certified electrician check
the wall outlet and wiring for proper
grounding.
••Do not damage or cut off the ground
terminal of the power plug.
A
D
GF E
B
H
C
A
B
C
D
E
F
G
H
11
Size
912 mm
1797 mm
923 mm
5 mm
913 mm
918 mm
1288 mm
1732 mm
How to Remove the Fridge
Door (TURN OFF THE MAIN
POWER. Same procedure for
left and right doors)
1
Remove the fridge door hinge cover. (left
side)
2
Disassemble connection plugs and ground
wires.
Ambient Temperature
The appliance is designed to operate within a
limited range of ambient temperatures, depending
on the climate zone. Do not use the appliance at
a temperature exceeding the limit. The internal
temperatures could be affected by the location
of the appliance, the ambient temperature, the
frequency of door opening and so on.
The climate class can be found on the rating label.
Climate Class
SN (Extended
Temperate)
N (Temperate)
ST (Subtropical)
T (Tropical)
Ambient Temperature
Range °C
+10 - +32
+16 - +32
+16 - +38
+16 - +43 / +10 - +43*
*Australia, India, Kenya
NOTE
•• The appliances rated from SN to T are
intended to be used at an ambient
temperature between 10 °C and 43 °C.
12
3
INSTALLATION
Turn 1 around to release lock and raise
hinge up.
Keeper
3
Remove the door by raising it from the
lower hinge.
Upper hinge
Lower hinge
4
Disassemble Door, raising it from Hinge
Center.
Height Adjustment
Leveling the doors may not be possible when
the floor is not leveled, or is of weak or poor
construction. The fridge is heavy and should
be installed on a rigid and solid surface. Some
Timber flooring may cause levelling difficulties
if it flexes excesively.
Fridge Door Height Adjustment
Caution
Remove it after you open Door to 90
degrees.
How to Remove the Freezer
Door (TURN OFF THE MAIN
POWER. Same procedure for
left and right doors)
1
•• If the left side door is lower, lift the left
side door, and turn the hinge bolt using the
spanner as in the drawing. (for upper fridge
doors, use spanner 1 .)
•• If the right side door is lower, lift the right
side door, and use a pair of long nose pliers
(not supplied) to additionally insert 3 a
snap ring until the heights are balanced as
in the drawing.
Height difference
Remove the inner hinge bolt.
Fridge door
Freezer door
2
Twist the hinge to raise the pivoting end
so that the door can be lifted off.
Fridge door
Freezer door
INSTALLATION
When the Freezer Door is Lower
•• Method 1 is recommended.
•• Use spanner
2
for freezer door adjustment.
13
2(Method 2)
(1) Using the large side of the number 2
spanner, rotate the locking nut (
)
clockwise to unlock it before adjusting the
Adjust-Hinge pin.
Nut Releasing
Height difference
1
(Method 1 recommended.)
)
(2) Rotate the Adjust-hinge pin either (
clockwise or (
) counter-clockwise
using the narrow side of the spanner
spanner to adjust the level difference
between the fridge door and freezer door
(this method provides limited adjustment).
Open the door and adjust the level by
using the nut on the adjustable round foot
of the lower side first by using the supplied
number 2 spanner as per the below
diagram.
Release Locking
Nut
Raising
Door Up
Adjust Hinge Pin
Lower Door Down
Raising Door Up
Spanner
Lower Door
Down
(3) After adjusting door height, firmly tighten
) counter-clockwise
the Locking nut (
until secured.
Nut Tightening
Caution
Do not adjust the hinge pin height level
too much. The hinge pin can fall out.
(Range of height adjustment : Max. 3mm)
14
HOW TO USE
HOW TO USE
Before use
Clean the fridge.
Clean your fridge thoroughly and wipe off all dust that may have accumulated
during shipping.
Caution
•• Do not scratch the fridge with a sharp object or use a detergent that
contains alcohol, a flammable liquid or an abrasive when removing any tape
or adhesive from the fridge,.
•• Do not peel off the model or serial number label or the technical information
on the rear surface of the fridge.
Note
Remove adhesive residue by wiping it off with your thumb or dishwashing detergent.
Connect the power supply.
Check if the power supply is connected before use.
Read the “Turning On The Power” section. (Your plug type might be different from
the picture.)
Wait for the fridge to cool.
Allow your fridge to run for at least three to four hours before putting food in it.
Check the flow of cold air in the freezer compartment to ensure proper cooling.
Caution
Putting food in the fridge before it has cooled could cause the food to
spoil, or a bad odor could remain inside the fridge.
The fridge makes a loud noise after initial operation.
This is normal. The loudness will decrease as the temperature lowers.
Before Plugging in, open the fridge doors to ventilate the interior.
The inside of the fridge may smell like plastic at first. Remove any adhesive tape
from inside the fridge and open the fridge doors for ventilation until any odors have
subsided.
HOW TO USE
15
Control Panel (Applicable to some models only)
Control Panel Features
Hygiene Fresh
•• The Hygiene Fresh function has three modes,
Auto (when icon is lit up) Power mode (when
icon and Power are lit up) and Off (when icon
is not lit up). Power mode can be engaged
by pressing the Hygiene Fresh touch control
respectively.
Auto > Power > Off > Auto.....
Power mode will resume back to Auto mode
after 4 hours.
Express Freeze
This function increases both ice making and
freezing capabilities.
•• When you touch the Express Freeze button,
the graphic will illuminate in the display and
will continue for 3 hours. The function will
automatically disable itself after 3 hours.
•• You can stop this function manually by touching
the button one more time.
seconds
Fridge Temperature
Indicates the set target temperature of the fridge
compartment in Celsius (°C).
The recommended Fridge set temperature in
normal ambient conditions and loads is 3°C ~ 4°C.
Wi-Fi
The Wi-Fi button, when used with the LG Smart
ThinQ application, allows the refrigerator to
connect to a home Wi-Fi network.
The Wi-Fi icon shows the status of the
refrigerator’s network connection. The icon
illuminates when the refrigerator is connected to
the Wi-Fi network.
Control Lock
Freezer Temperature
Indicates the set target temperature of the freezer
compartment in Celsius (°C).
The recommended Freezer set temperature
in normal ambient conditions and loads is
-17°C ~ -19 °C.
Note
The displayed temperature is the target
temperature, and not the actual temperature
of the fridge. The actual fridge temperature
depends on the food inside the fridge as well
as ambient temperatures and how often the
doors are opened and closed.
The Control Lock function disables the button
functions only on the display.
•• When power is initially connected to the fridge,
the Lock function is off.
•• If you want to activate the Lock function to lock
other buttons, press and hold the Lock button
for 3 seconds or more. The Lock icon will
display and the Lock function is now enabled.
•• To disable the Lock function, press and hold the
Lock button for approximately 3 seconds.
16
HOW TO USE
Storing Food
Food Preservation Location (Applicable to some models only)
Each compartment inside the fridge is designed to store different types of food.
Store your food in the optimal space to enjoy the freshest taste.
Dairy Product Bin
Store diary foods such as butter,
cheese, etc.
Big Fresh Zone
Preserve vegetables and fruits.
Door-In-Door
Preserve frequently-taken out foods
such as beverages, snacks, etc.
Tilting Fresh Basket
Preserve short term ready to eat
vegetables.
Easy Ice Maker
Makes and stores ice in the ice tray
when water is added.
Freezer Basket
Preserve small packaged frozen
food or frequently-taken out foods.
HOW TO USE
17
Food Preservation Location (Applicable to some models only) (continued)
Dairy Product Bin
Store diary foods such as butter, cheese, etc.
Folding Shelf
Fold a shelf to store large-sized
container or food.
Door-In-Door
Preserve frequently-taken out foods
such as beverages, snacks, etc.
Extra Space
Preserve small foods such as eggs,
ham, etc.
Drawer (1)
Preserve small packaged frozen food
or frequently-taken out foods.
Drawer(2)
Preserve frozen food to keep it long.
Caution
•• Do not store food with high moisture content towards the top of the fridge. The moisture could
come in direct contact with the cold air and freeze.
•• Wash food before storing it in the fridge. Food packaging should be wiped down to prevent
adjacent foods from being contaminated.
•• If the fridge is kept in a hot and humid place, frequent opening of the door or storing a lot of
vegetables in the fridge may cause condensation to form. Wipe off the condensation with a clean
cloth or a paper towel.
•• If the fridge doors are opened or closed too often, warm air may penetrate the fridge and raise its
temperature. It can also increase the fridge’s electricity usage.
•• If there are chill compartments in the appliance, do not store vegetables and fruits with higher
moisture content in the chill compartments as they may freeze due to the lower temperature.
Note
•• If you are leaving home for a short period of time, like a short vacation, the fridge should be left
on. Refrigerated foods that are able to be frozen will stay preserved longer if stored in the freezer.
•• If you are leaving the appliance turned off for an extended period of time, remove all food and
unplug the power cord. Clean the interior, and leave the doors slightly ajar to prevent mold from
growing in the appliance.
•• In the event of a blackout, call the electricity company and ask how long it is going to last.
− You should avoid door openings while the power is off.
− When the power supply gets back to normal, check the condition of the food.
18
HOW TO USE
Food Storage Tips
*T
he following tips may not be applicable
depending on the model.
Wrap or store food in the fridge in airtight and
moisture-proof material unless otherwise noted.
This prevents food odor and taste transfer
throughout the fridge. For dated products, check
use by dates to ensure freshness.
Food
How to
Butter or
Margarine
Keep opened butter in a covered
dish or closed compartment.
When storing an extra supply,
wrap in freezer packaging and
freeze.
Cheese
Store in the original wrapping
until you are ready to use it.
Once opened, rewrap tightly in
plastic wrap or aluminum foil.
Milk
Wipe milk cartons. For best
storage, place milk on interior
shelf, not on door shelf.
Eggs
Store in original carton on
interior shelf, not on door shelf.
Fruit
Do not wash or prepare fruit
until it is ready to be used. Sort
and keep fruit in its original
container, in a crisper, or store
in a completely closed paper
bag on a fridge shelf.
Leafy
Vegetables
Remove store wrapping and
trim or tear off bruised and
discolored areas. Wash in cold
water and drain. Place in plastic
bag or plastic container and
store in crisper.
Vegetables
with skins
(carrots,
peppers)
Place in plastic bags or plastic
container and store in crisper.
Fish
Store fresh fish and shellfish
in the freezer section if they
are not being consumed the
same day of purchase. It is
recommended to consume
fresh fish and shellfish the
same day purchased.
Leftovers
Cover leftovers with plastic
wrap, aluminum foil, or plastic
containers with tight lids.
Storing Frozen Food
Note
Check a freezer food guide or a reliable
cookbook for further information about preparing
food for freezing or food storage times.
Freezing
Your freezer will not quick-freeze a large
quantity of food. Do not put more unfrozen
food into the freezer than will freeze within 24
hours (no more than 1 to 1.5kg. of food per
cubic foot of freezer space). Leave enough
space in the freezer for air to circulate around
packages. Be careful to leave enough room at
the front so the door can close tightly.
Storage times will vary according to the quality
and type of food, the type of packaging or wrap
used (how airtight and moisture-proof) and
the storage temperature. Ice crystals inside a
sealed package are normal. This simply means
that moisture in the food and air inside the
package have condensed, creating ice crystals.
Note
Allow hot foods to cool at room temperature
for 30 minutes, then package and freeze.
Cooling hot foods before freezing saves
energy.
Note
Never freeze beverage cans or bottles of any
kind as they can explode or shatter.
HOW TO USE
19
Storing Frozen Food (continued)
Adjusting the Fridge Shelves
Packaging
The shelves in your fridge are adjustable to
meet your individual storage needs. Your
model may have either glass or wire shelves.
Successful freezing depends on correct
packaging. When you close and seal the
package, it must not allow air or moisture in or
out. If it does, you could have food odor and
taste transfer throughout the fridge and could
also dry out frozen food.
Adjusting the shelves to fit different heights
of items will make finding the exact item you
want easier. Doing so will also reduce the
amount of time the fridge door is open which
will save energy.
Packaging recommendations:
•• Rigid plastic containers with tight-fitting
lids
Detaching the Shelf
•• Straight-sided canning/freezing jars
Tilt up the front of the shelf and lift it straight
up. Pull the shelf out.
•• Heavy-duty aluminum foil
•• Plastic-coated paper
•• Non-permeable plastic wraps
•• Specified freezer-grade self-sealing plastic
bags
Follow package or container instructions for
proper freezing methods.
Do not use
•• Bread wrappers
•• Non-polyethylene plastic containers
•• Containers without tight lids
•• Wax paper or wax-coated freezer wrap
•• Thin, semi-permeable wrap
Refitting the Shelf
Tilt the front of the shelf up and guide the
shelf hooks into the slots at the desired height.
Then, lower the front of the shelf so that the
hooks drop into the slots.
Caution
Make sure that shelves are level from
one side to the other. Failure to do so
may result in the shelf falling or spilling
food.
20 HOW TO USE
Using the Folding Shelf
When Closing the Door
You can store taller items, such as containers
or bottles, by simply pushing the front half of
the shelf underneath the back half of the shelf.
Pull the front of the shelf firmly toward you to
return to a full shelf.
Caution
Caution
•• Do not clean glass shelves with
warm water while they are cold.
Shelves may break if exposed to
sudden temperature changes or
impact.
•• Glass shelves are heavy. Use special
care when removing them.
•• To reduce the risk of door scratches
and breaking the door centre mullion,
please make sure that the fridge door
mullion is always folded in.
•• The door Alarm will sound if the door
remains open after 1 minute. Ensure
that the folding mullion is folded in
before closing the left hand door.
HOW TO USE
21
Big Fresh Zone
Refitting the Big Fresh Zone drawer.
Removal of the Big Fresh Zone drawer.
1
Insert the left and right roller of the drawer
into the guides whilst the draw is slightly
lifted at the front, and push it in gently
while lowering it at the same time.
2
Push it in gently while lowering it at the
same time.
The Moisture (balance) keeper helps optimize
humidity in the vegetable compartment.
1
2
Pull the drawer back to the end of its
travel.
Lift the front of the draw up and remove it
from its guide.
Caution
•• Always empty the draws before
removing them and use both hands
when removing and refitting.
•• Make sure that the fridge doors
are fully open before removing and
refitting the drawers.
22 HOW TO USE
How to disassemble and
assemble the Fresh Zone
Compartment
How to assemble Fresh Zone
Compartment
1
Hold the cover at a 45-degree angle and
insert it into the refrigerator.
2
Supporting the cover with one hand, bring
the cover to a horizontal position and lower
it onto the guides. Push the cover back
into place.
3
Tilt up the front of one drawer and insert
the rollers into the side guides. Lower the
drawer and push it in. Repeat with second
drawer.
How to disassemble Fresh Zone
Compartment
1
2
3
Open both refrigerator doors completely
and empty and remove the Door-in-Door
case and bins. Empty contents from glass
cover and drawers.
Lift the front of one drawer to remove
it from its guides and pull straight out.
Repeat to remove the second drawer.
Support underneath the glass cover with
one hand while lifting the front of the
cover with the other hand. Push up from
underneath to release the cover from the
guides, then tilt the cover 45 degrees, and
pull it forward to remove it.
Caution
•• Make sure to disassemble with both
hands. Heavy food in storage may
cause injury.
•• When you disassemble or assemble
the vegetable box, make sure to widely
open the refrigeration chamber door.
HOW TO USE 23
Extra Space
Tilting Fresh Basket
Store small foods like eggs, ham, cheese, etc.
Ideal for storing vegetables soon to be eaten.
Multi-collection
corner supporter
To open, lift the latch and gently pull the
basket back.
•• Open and close pushing or pulling grips.
Caution
•• Be careful when handling and storing
larger eggs. They can be broken if the
cover is not completely closed and
the drawer is pushed in.
•• Observe the above diagrams when
removing and refitting the MultiCollection corner after cleaning.
< OPEN >
To close, push the basket in until a “click”
sound is heard.
•• Store all moist and easily-freezing
foods like soy bean curd, sesame leaf,
etc. on the front of the shelves.
< CLOSE >
Dairy Corner
You can store dairy products such as butter,
cheese etc.
•• To avoid damaging the drawer, do not
overload it or apply excessive force when
opening or closing.
Caution
•• Do not allow children to hang from
the basket when it is open or closed.
This will damage the basket and
could cause injury.
24 HOW TO USE
Tilting Fresh Basket Disassembly
1
Raise magicspace cover up and take it out.
Door-In-Door (Applicable to
some models only)
The Door-In-Door compartment allows for easy
access of commonly used food items.
The inner Door-In-Door includes two door bins,
Cheese & Butter and Condiment bins, that
are specially designed for food that can be
stored at a warmer temperature. This makes
spreading butter and slicing cheese easier.
Note
2
Hold both ends of the tiling fresh basket and
lift up the front part of the tilting fresh basket.
The Cheese & Butter and Condiment
bins are not recommended for storing
items that spoil easily such as milk and
mayonnaise.
Press the the door button on the Home Bar
until you hear a click sound.
•• You can store more food in the larger Home
Bar.
•• With the larger storage room, you can
organize your foods better.
Press until
you hear
the “Click”
sound
Door-In-Door (Right)
When you turn the lever below the left door
upward, the door opens along with ‘click’ sound.
Door-In-Door (Left)
HOW TO USE 25
Door-In-Door Shelf Disassembly
(Applicable to some models only)
1
5
Hold the bottom of lower
basket and raise it up to
take it out.
Raise magicspace cover up and take it out.
Hold both ends of the basket and lift up the
front part of the basket.
•• Assemble in the same method as
disassembly.
Left : removable
type
2
Right : single unit
type
Hold the bottom of daily
basket and raise it up to
take it out.
How to open magic space inner case
3
Move floating basket to
the top compartment
from magic space cover
from which daily corner is
removed.
4
Remove screws on both
sides of magic space
cover.
To open the case, lightly push the marked
area. The case can be taken on/off, and the
cleaning and adjustment are easy.
•• Lightly press the part marked as ‘Push’.
26 HOW TO USE
Adjustable Moving Basket
It can be moved up and down as necessary, and
used conveniently.
•• To move Adjustable Moving Basket up or
down, remove all items from the basket first.
•• Hold the center of basket gently with upward
pressure
•• Press the levers on both sides at the bottom of
the lower section upward, and then move it up
or down.
•• Adjusting the Moving Door Basket allows taller
food items to be stored more conveniently.
Freezer Drawer
Use the compartment for packed frozen foods
and frequently-taken out foods.
You can have a wide space available by taking
out the ice maker or fresh zone from the top
compartment according to the purpose of use.
Use the bottom compartment for frozen foods.
(Dried fish & condiments)
•• The sliding freezer drawers allow easy
access and convenience of use.
Freezer Drawer Removal
1
3
3
2
2
1
2
1
3
2
3
2
1
1
1
2
Caution
••Remove all food items from basket before
moving it up or down. Not doing so could
cause damage to the basket or food items.
Pull out the Freezer drawer to the end of
its travel (as per below fig)and remove all
of the contents. 3
When the drawer is fully extended, lift up
the front and continue to pull it out (as per
below fig).
Caution
••Always remove drawers with both
hands to avoid breakage or injury.
••Always open the freezer doors all the
way before removing or refitting the
drawers.
HOW TO USE 27
Refitting the Freezer Drawer
Easy Ice Maker
1
•• Remove the water reservoir from the ice
maker assembly.
Insert both rollers into the guides with
the front of the drawer slightly raised and
gently push in. while lowering the drawer
to the correct level.
•• Open the lid and fill with water to the
indicated guide line.
•• Refit the lid and swiftly place the filled
water reservoir back into the ice maker.
guide
line
guide line
2
Continue to push in the drawer all the way
while lowering the drawer to the correct
level.
Filling The Ice Tray Manually.
level line
Caution
••Always remove drawers with both
hands to avoid breakage or injury.
••Always open the freezer doors all the
way before removing or refitting the
drawers.
- Take out the empty ice tray, fill it with water
to the level line, and carefully push it back in
to avoid spilling the water.
- Ensure that it is slowly pushed all the way
back in (as per below fig.) before gently
closing the Freezer door.
28 HOW TO USE
Caution
••It is normal for the water reservoir
bottle to have some ice in it. Remove
any ice from it when refilling it.
••Ensure that there is enough space
in the ice bank before twisting ready
made ice out from the ice tray.
•• Lift the ice bin gently when removing it if it
has ice in it.
•• Ensure the ice tray is fully inserted when
refitting.
•• The ice storage bin has a maximum storage
capacity of 3 ice tray harvests. Over filling
the ice bin will cause it to jam when
removing it.
Ejecting Ready Made Ice.
•• Turn the rotary knob firmly until all the ice
has ejected from the ice tray into the ice
bin. Repeat the twisting action if necessary
until all ice is removed.
•• If unfrozen ice is ejected into the ice bin, it
will cause the existing ice cubes in the ice
bin to lump together.
(It takes about 4 hours for ice production at
-20°C)
How to Disassemble Easy Ice Maker
1
Hold both ends
of door basket on
upper part of easy
ice maker to remove
it upward.
1
2
Caution
••If the freezer door (door of the ice
maker) is frequently opened, warm air
enters the freezer, and the time for
water to freeze may be longer.
••Ice may not be made until 24 hours
after the initial installation of the
fridge.
••Be careful of pointed corners of some
dispensed ice cubes.
2
Hold both ends
1
of defrosting
compartment on
upper part of easy
ice maker to remove
it upward.
2
Caution
••Disassembly must be in the above
order to avoid damage to the ice
maker parts
••When the ice making section is
storage bin, hold it level and pull it
out so that the ice storage bin does
not fall out.
HOW TO USE 29
Cleaning the Ice tray
Freezer basket
1
Remove the ice tray by pulling it out.
Caution should be taken if the ice tray
is full of ice. Dispose of any ice if it is
contaminated.
You can store small packaged frozen food
(Freezer basket).
Do Not store ice cream or foods intended for
long term storage in the Freezer Basket.
2
Clean the ice tray
only with running
water before
refitting it back
into the original
position.
To remove the basket, hold the basket with
both hands and slightly lift up the front part to
pull it out.
Caution
••Clean the other parts of the ice
maker with a damp towel only and
dry completely before refitting. not
doing so may cause the ice twisting
mechanism to freeze and not operate.
To refit the basket, align both sides of the
basket with the guides and push it down until
secure.
30 SMART FUNCTIONS
SMART FUNCTIONS
Using LG SmartThinQ
Application
Note
•• If the appliance is having trouble connecting
to the Wi-Fi network, it may be too far
from the router. Purchase a Wi-Fi repeater
(range extender) to improve the Wi-Fi signal
strength.
Things to check before using LG
SmartThinQ
•• The Wi-Fi connection may not connect or
may be interrupted because of the home
network environment.
•• For appliances with the
•• The network connection may not work
properly depending on the Internet service
provider.
1
or
logo
Check the distance between the appliance
and the wireless router (Wi-Fi network).
•• If the distance between the appliance and
the wireless router is too far, the signal
strength becomes weak. It may take a
long time to register or installation may
fail.
2
Turn off the Mobile data or Cellular Data on
your smartphone.
•• For iPhones, turn data off by going to
Settings → Cellular → Cellular Data.
3
Connect your smartphone to the wireless
router.
Note
•• To verify the Wi-Fi connection, check that
icon on the control panel is lit.
Wi-Fi
•• The appliance supports 2.4 GHz Wi-Fi
networks only. To check your network
frequency, contact your Internet service
provider or refer to your wireless router
manual.
•• LG SmartThinQ is not responsible for any
network connection problems or any faults,
malfunctions, or errors caused by network
connection.
•• The surrounding wireless environment can
make the wireless network service run
slowly.
•• The appliance cannot be registered due
to problems with the wireless signal
transmission. Unplug the appliance and
wait about a minute before trying again.
•• If the firewall on your wireless router is
enabled, disable the firewall or add an
exception to it.
•• The wireless network name (SSID) should
be a combination of English letters and
numbers.
(Do not use special characters.)
•• Smartphone user interface (UI) may vary
depending on the mobile operating system
(OS) and the manufacturer.
•• If the security protocol of the router is set
to WEP, you may fail to set up the network.
Please change it to other security protocols
(WPA2 is recommended) and register the
product again.
Installing LG SmartThinQ
Search for the LG SmartThinQ application from
the Google Play Store or Apple App Store on a
smart phone. Follow instructions to download
and install the application.
Note
•• If you choose the simple login to access
the LG SmartThinQ application, you must
go through the appliance registration
process each time you change your
smartphone or reinstall the application.
SMART FUNCTIONS
Wi-Fi Function
•• For appliances with the
31
Note
or
logo
Communicate with the appliance from a smart
phone using the convenient smart features.
Firmware Update
Keep the appliance performance updated.
Smart Diagnosis™
If you use the Smart Diagnosis function, you will
be provided with the useful information such as a
correct way of using the appliance based on the
pattern of use.
Settings
Allows you to set various options on the
refrigerator and in the application.
Note
•• To disable the Wi-Fi function, press and
hold the Wi-Fi button for 3 seconds. Wi-Fi
icon will be turned off.
Open Source Software Notice Information
To obtain the source code under GPL, LGPL,
MPL, and other open source licenses, that is
contained in this product, please visit http://
opensource.lge.com.
In addition to the source code, all referred license
terms, warranty disclaimers and copyright notices
are available for download.
LG Electronics will also provide open source code
to you on CD-ROM for a charge covering the
cost of performing such distribution (such as the
cost of media, shipping, and handling) upon email
request to opensource@lge.com.
•• If you change your wireless router, your
Internet service provider or your password
after registering the appliance, please
delete it from the LG SmartThinQ Settings
→ Edit Product and register again.
This offer is valid for a period of three years after
our last shipment of this product. This offer is
valid to anyone in receipt of this information.
•• The application is subject to change for
appliance improvement purposes without
notice to users.
Smart Diagnosis™ Using a Smart
Phone
•• Functions may vary by model.
•• For appliances with the
Connecting to Wi-Fi
The Wi-Fi button, when used with the LG
SmartThinQ application, allows the refrigerator to
connect to a home Wi-Fi network. The Wi-Fi icon
shows the status of the refrigerator’s network
connection. The icon illuminates when the
refrigerator is connected to the Wi-Fi network.
Initial Appliance Registration
Run the LG SmartThinQ application and follow
the instructions in the application to register the
appliance.
Re-registering the Appliance or Registering
Another User
Press and hold the Wi-Fi button for 3 seconds to
temporarily turn it off. Run the LG SmartThinQ
application and follow the instructions in the
application to register the appliance.
or
logo
logoUse this function if you need an accurate
diagnosis by an LG Electronics customer
information centre when the appliance
malfunctions or fails.
Smart Diagnosis™ can not be activated unless the
appliance is connected to power. If the appliance
is unable to turn on, then troubleshooting must be
done without using Smart Diagnosis™.
32 SMART FUNCTIONS
Using Smart Diagnosis™
Smart Diagnosis™ Through the
Customer Information Center
Use this function if you need an accurate
diagnosis by an LG Electronics customer
information center when the appliance
malfunctions or fails. Use this function only to
contact the service representative, not during
normal operation.
1
Press the Lock button to activate the lock
function.
• If the lock function has been activated
already, press the Lock button to deactivate
the lock function, and then press the Lock
button again to activate the lock function.
• Please note that the Smart Diagnosis
function will not operate until five minutes
has passed since the lock function was
activated.
2
Open the fridge door and then hold the phone
on the upper right speaker hole.
• Position the phone so that its microphone
is aligned with the speaker hole.
3
Press and hold the Freezer button for three
seconds or longer while continuing to hold
your phone to the speaker.
4
After the data transfer is complete, the
service agent will explain the result of the
Smart Diagnosis™.
NOTE
•• Position the phone so that its
microphone is aligned with the speaker
hole.
•• The Smart Diagnosis™ sound is
generated after around three seconds.
•• Do not take the phone off the speaker
hole while the data is transmitted.
•• Hold the phone to the upper right
speaker hole and wait while the data is
transmitted.
•• The data transfer sound may be harsh to
the ear while the Smart Diagnosis™ data
is being transmitted, but do not take the
phone off the speaker hole for accurate
diagnosis until the data transfer sound
has stopped.
•• When the data transfer is complete,
the transfer completion message is
displayed and the control panel is
automatically turned off and then on
again after a few seconds. After the
customer information centre explains
the diagnosis result.
•• The Smart Diagnosis™ function depends
on the local call quality.
•• The communication performance will
improve and you can transmit a better
signal if you use a land line home phone.
•• If the Smart Diagnosis™ data transfer
is poor due to poor call quality, you may
not receive the best Smart Diagnosis™
service.
MAINTENANCE 33
MAINTENANCE
Cleaning
•• Both the fridge and freezer sections defrost automatically; however, clean both sections
about once a month to prevent odors.
•• Wipe up spills immediately.
•• Always unplug the refrigeration before cleaning.
General Cleaning Tips
•• Unplug fridge or disconnect power.
•• Remove all removable parts, such as
shelves, crispers, etc.
•• Use a clean sponge or soft cloth and a
mild detergent in only warm water. Do
not use abrasive or harsh cleaners.
•• Hand wash, rinse and dry all surfaces
thoroughly.
Exterior
Waxing external painted metal surfaces helps
provide rust protection. Do not wax plastic
parts. Wax painted metal surfaces at least
twice a year using appliance wax (or auto paste
wax). Apply wax with a clean, soft cloth.
For products with a stainless steel exterior,
use a clean sponge or soft cloth and a mild
detergent in warm water. Do not use abrasive
or harsh cleaners. Dry thoroughly with a soft
cloth.
Caution
•• Do not use a rough cloth or sponge
when cleaning the interior and exterior
of the fridge.
•• Do not place your hand on the bottom
surface of the fridge when opening
and closing.
Warning
Use non-flammable cleaner. Failure to do
so can result in fire, explosion, or death.
Always remove power cord from the
wall outlet prior to cleaning in the vicinity
of electrical parts (lamps, switches,
covers, controls, etc.).
Wipe up excess moisture with a sponge
or cloth to prevent water or Liquid
from getting into any electrical part and
causing an electric shock.
Never use metallic scouring pads,
brushes, coarse abrasive cleaners,
Strong alkaline solutions, industrial
detergent (bleach containing detergent)
Flammable or toxic cleaning liquids on
any surface. Do not use Hot water to
clean the interior or any interior parts of
the unit when they are cold.
34 MAINTENANCE
Inside Walls (allow freezer to warm
up so the cloth will not stick)
To help remove odors, you can wash the inside
of the fridge with a mixture of baking soda and
warm water. Mix 2 tablespoons of baking soda
to 1 litre of warm water. Be sure the baking
soda is completely dissolved so it does not
scratch the surfaces of the fridge.
Door Liners and Gaskets
Use a clean sponge or soft cloth and a mild
detergent in warm water. Do not use cleaning
waxes, concentrated detergents, bleaches, or
cleaners containing petroleum on plastic fridge
parts.
Plastic Parts (covers and panels)
Use a clean sponge or soft cloth and a mild
detergent in warm water. Do not use window
sprays, abrasive cleansers, or flammable fluids.
These can scratch or damage the material.
Condenser Coil Cover
Use a vacuum cleaner with an attachment to
clean the condenser cover and vents located
at the rear of the appliance. Do not remove the
panel covering the condenser coil area. Always
disconnect the main power before cleaning.
TROUBLESHOOTING 35
TROUBLESHOOTING
Review the Troubleshooting section before calling for service; doing so will save you both time
and money.
Problem
Fridge and
Freezer section
are not cooling.
Cooling System
runs too much.
Possible Causes
Solutions
The fridge display control is set Cancel the OFF mode so that the unit
to OFF (some models).
commences operation. Refer to the Setting the
Controls section for proper temperature settings,
or call Customer Service if OFF remains on the
Display panel.
Fridge is in the defrost cycle.
During the defrost cycle, the temperature of each
compartment may raise slightly. Wait 40 minutes
to confirm the proper temperature has been
restored once the defrost cycle has completed.
Fridge was recently installed.
It may take up to 24 hours for each compartment
to reach the desired temperature.
Fridge was recently relocated.
If the fridge was stored for a long period of time
or moved on its side, it is necessary for the fridge
to stand upright for 24 hours before connecting it
to power.
Fridge is replacing an older
model.
Modern fridges require more operating time but
use less energy due to more efficient technology.
Fridge was recently plugged in
or power restored.
The fridge will take up to 24 hours to cool
completely.
Door opened often or a large
amount of food / hot food was
added.
Adding food and opening the door warms the
fridge, requiring the compressor to run longer in
order to cool the fridge back down. In order to
conserve energy, try to get everything you need
out of the fridge at once, keep food organized so
it is easy to find, and close the door as soon as
the food is removed. (Refer to the Food Storage
Guide.)
Doors are not closed
completely.
Firmly push the doors shut. If they will not shut all
the way, see the Doors will not close completely
or pop open section in Parts & Features
Troubleshooting.
Fridge is installed in a hot
location.
The compressor will run longer under warm
conditions. At normal room temperatures
70°F(21°C) expect your compressor to run
about 40% to 80% of the time. Under warmer
conditions, expect it to run even more often. The
fridge should not be operated above 110°F(43°C).
Condenser / back cover is
clogged.
Use a vacuum cleaner with an attachment to
clean the condenser cover and vents. Do not
remove the panel covering the condenser coil
area. Disconnect the mains before cleaning.
36 TROUBLESHOOTING
Problem
Possible Causes
Solutions
Fridge or Freezer Fridge was recently installed.
section is too
warm.
Air vents are blocked.
It may take up to 24 hours for each compartment
to reach the desired temperature.
Doors are opened often or for
long periods of time.
When the doors are opened often or for long
periods of time, warm, humid air enters the
compartment. This raises the temperature and
moisture level within the compartment. To lessen
the effect, reduce the frequency and duration of
door openings.
Rearrange items to allow air to flow throughout
the compartment. Refer to the Airflow diagram in
the Using Your Fridge section.
Unit is installed in a hot location. The fridge should not be operated in
temperatures above 110°F(43°C).
A large amount of food or
hot food was added to either
compartment.
Adding food warms the compartment requiring
the cooling system to run. Allowing hot food to
cool to room temperature before putting it in the
fridge will reduce this effect.
Doors not closed correctly.
See the Doors will not close correctly or pop open
section in Parts & Features Troubleshooting.
Temperature control is not set
correctly.
If the temperature is too warm, adjust the
control one increment at a time and wait for the
temperature to stabilize. Refer to the Setting the
Controls section for more information.
Defrost cycle has recently
completed.
During the defrost cycle, the temperature of each
compartment may raise slightly and condensation
may form on the back wall. Wait 40 minutes
and confirm the proper temperature has been
restored once the defrost cycle has completed.
TROUBLESHOOTING 37
Problem
Interior moisture
buildup.
Food is freezing
in the fridge
compartment.
Frost or ice
crystals form
on frozen food
(outside of
package).
Fridge or Freezer
section is too
cold.
Possible Causes
Solutions
Doors are opened often or for
long periods of time.
When the doors are opened often or for long
periods of time, warm, humid air enters the
compartment. This raises the temperature and
moisture level within the compartment. To
lessen the effect, reduce the frequency and
duration of door openings.
Doors not closed correctly.
See the Doors will not close correctly section in
the Troubleshooting section.
Weather is humid.
Humid weather allows additional moisture
to enter the compartments when the doors
are opened leading to condensation or frost.
Maintaining a reasonable level of humidity in the
home will help to control the amount of moisture
that can enter the compartments.
Defrost cycle recently
completed.
During the defrost cycle, the temperature
of each compartment may be raised slightly
and condensation may form on the back wall.
Wait 40 minutes and confirm that the proper
temperature has been restored once the defrost
cycle has completed.
Food is not packaged correctly.
Food stored uncovered or unwrapped, and damp
containers can lead to moisture accumulation
within each compartment. Wipe all containers
dry and store food in sealed packaging to prevent
condensation and frost.
Food with high water content
was placed near an air vent.
Rearrange items with high water content away
from air vents.
Fridge temperature control is
set incorrectly.
If the temperature is too cold, adjust the control
one increment at a time and wait for the
temperature to stabilize. Refer to the Setting the
Controls section for more information.
Fridge is installed in a cold
location.
When the fridge is operated in temperatures
below 41°F (5°C), food can freeze in the fridge
compartment. The fridge should not be operated
in temperature below 55°F (13°C).
Door is opened frequently or for When the doors are opened often or for long
long periods of time.
periods of time, warm, humid air enters the
compartment. This raises the temperature and
moisture level within the compartment. Increased
moisture will lead to frost and condensation.
To lessen the effect, reduce the frequency and
duration of door openings.
Door is not closing properly.
Refer to the Doors will not close correctly or pop
open section in the Troubleshooting section.
Incorrect temperature control
settings.
If the temperature is too cold, adjust the control
one increment at a time and wait for the
temperature to stabilize. Refer to the Setting the
Controls section for more information.
38 TROUBLESHOOTING
Problem
Possible Causes
Solutions
Frost or ice
Condensation from food with a
crystals on frozen high water content has frozen
food (inside of
inside of the food package.
sealed package).
Food has been left in the freezer
for a long period of time.
This is normal for food items with a high water
content.
Clicking
The defrost control will click
when the automatic defrost
cycle begins and ends. The
thermostat control (or fridge
control on some models) will
also click when cycling on and
off.
Normal Operation
Rattling
Rattling noises may come from
the flow of refrigerant, the
water line on the back of the
unit, or items stored on top of
or around the fridge.
Normal Operation
Fridge is not resting solidly on
the floor.
Floor is weak or uneven or leveling legs need to
be adjusted. See the Door Alignment section.
Fridge with linear compressor
was jarred while running.
Normal Operation
Whooshing
Do not store food items with high water content
in the freezer for a long period of time.
Evaporator fan motor is
Normal Operation
circulating air through the fridge
and freezer compartments.
Air is being forced over the
condenser by the condenser
fan.
Normal Operation
Gurgling
Refrigerant flowing through the
cooling system.
Normal Operation
Popping
Contraction and expansion of
the inside walls due to changes
in temperature.
Normal Operation
Sizzling
Water dripping on the defrost
heater during a defrost cycle.
Normal Operation
Vibrating
If the side or back of the fridge
is touching a cabinet or wall,
some of the normal vibrations
may make an audible sound.
To eliminate the noise, make sure that the sides
and back cannot vibrate against any wall or
cabinet.
Dripping
Water running into the drain pan Normal Operation
during the defrost cycle.
TROUBLESHOOTING 39
Problem
Pulsating or
High-Pitched
Sound
Possible Causes
Solutions
Your fridge is designed to
Normal Operation
run more efficiently to keep
your food items at the desired
temperature. The high efficiency
compressor may cause your
new fridge to run longer than
your old one, but it is still more
energy efficient than previous
models. While the fridge is
running, it is normal to hear a
pulsating or high-pitched sound.
Doors will not
Food packages are blocking the
close correctly or door open.
pop open.
Ice bin, crisper cover, pans,
shelves, door bins, or baskets
are out of position.
Rearrange food containers to clear the door and
door shelves.
Push bins all the way in and put crisper cover,
pans, shelves and baskets into their correct
positions. See the Using Your Fridge section for
more information.
The doors were removed during Remove and replace the doors according to the
product installation and not
Removing and Replacing Fridge Handles and
properly replaced.
Doors section.
Fridge is not leveled properly.
Doors are difficult The gaskets are dirty or sticky.
to open.
Door was recently closed.
Fridge wobbles or Leveling legs are not adjusted
seems unstable. properly.
See Door Alignment in the Height adjustment
section to level fridge.
Clean the gaskets and the surfaces that they
touch. Rub a thin coat of appliance polish or
kitchen wax on the gaskets after cleaning.
When you open the door, warmer air enters
the fridge. As the warm air cools, it can create
a vacuum. If the door is hard to open, wait one
minute to allow the air pressure to equalize, then
see if it opens more easily.
Refer to the Leveling and Door Alignment section.
Floor is not level.
It may be necessary to add shims under the
leveling legs or rollers to complete installation.
Lights do not
work.
LED interior lighting failure.
The fridge compartment lamp is LED interior
lighting, and service should be performed by a
qualified technician.
Fridge has an
unusual odor.
The Hygiene Fresh filter may
need to be set to the POWER
setting or replaced.
Set the Hygiene Fresh filter to the POWER
setting. If the odor does not go away within 24
hours, the filter may need to be replaced. See
the Replacing the Hygiene Fresh filter section for
replacement instructions.
The interior of the The fridge is located near a fire
fridge is covered source, such as a fireplace,
with dust or soot. chimney or candle.
Make sure that the fridge is not located near a fire
source, such as a fireplace, chimney, heater or
candle.
40 TROUBLESHOOTING
Problem
Your home
appliance and
smartphone is not
connected to the
Wi-Fi network.
Possible Causes
Solutions
The password for the Wi-Fi that Find the Wi-Fi network connected to your
you are trying to connect to is
smartphone and remove it, then register your
incorrect.
appliance on LG SmartThinQ.
Mobile data for your smartphone Turn off the Mobile data of your smartphone and
is turned on.
register the appliance using the Wi-Fi network.
The wireless network name
(SSID) is set incorrectly.
The wireless network name (SSID) should be a
combination of English letters and numbers. (Do
not use special characters.)
The router frequency is not 2.4
GHz.
Only a 2.4 GHz router frequency is supported.
Set the wireless router to 2.4 GHz and connect
the appliance to the wireless router. To check the
router frequency, check with your Internet service
provider or the router manufacturer.
The distance between the
appliance and the router is too
far.
If the distance between the appliance and the
router is too far, the signal may be weak and
the connection may not be configured correctly.
Move the location of the router so that it is closer
to the appliance.
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