OWNER’S MANUAL BOTTOM FREEZER REFRIGERATOR Please read this owner’s manual thoroughly before operating and keep it handy for reference at all times. GR-M24FWCHL www.lg.com 2 TABLE OF CONTENTS TABLE OF CONTENTS 3 21 Big Fresh Zone 21 - Removal of the Big Fresh Zone drawer 21 - Refitting the Big Fresh Zone drawer 22 How to disassemble and assemble the vegetable box 23 Extra Space 23 Fridge Basket 23 In & Out Carrier 24 Tilting Fresh Basket 24 Dairy Corner 24 Door-In-Door 25 - Door-In-Door Shelf Disassembly INSTALLATION 26 Adjustable Moving Basket Installation Overview 26 Ice Maker 10 Unpacking Your Refrigerator 27 Fresh Zone 10 Choosing the Proper Location 27 Freezer Drawer 10 - Flooring 27 - Freezer Drawer Removal 11 - Ambient Temperature 28 - Refitting the Freezer Drawer 11 Turning On the Power 28 Freezer/Fridge Basket 11 How to Remove the Refrigerator Door 12 How to Remove the Freezer Door 12 Height Adjustment 12 - Fridge Door Height Adjustment 13 - When the Freezer Door is Lower 4 PRODUCT FEATURES IMPORTANT SAFETY INSTRUCTIONS 7 COMPONENTS 7 Refrigerator Exterior 8 Refrigerator Interior 9 9 14 HOW TO USE 14 Before Use 15 Control Panel 15 - Control Panel Features 16 Storing Food 16 - Food Storage Location 18 - Food Storage Tips 18 - Storing Frozen Food 19 Adjusting the Refrigerator Shelves 19 - Detaching the Shelf 19 - Refitting the Shelf 20 - Using the Folding Shelf 20 - When Closing the Door 29 MAINTENANCE 29 Cleaning 31 SMART DIAGNOSIS 31 Using Smart Diagnosis 32 TROUBLESHOOTING PRODUCT FEATURES 3 PRODUCT FEATURES * Depending on the model, some of the following functions may not be available. DOOR ALARM The Door Alarm function is designed to prevent refrigerator malfunctioning that could occur if a refrigerator door or freezer door remains open. If a refrigerator door or freezer door is left open for more than 60 seconds, a warning alarm sounds in 30 second intervals until it is closed. AUTO CLOSING HINGE The refrigerator doors close automatically with a slight push. (The door only closes automatically when it is open at an angle less than 30°.) EXPRESS FREEZE The freezer section is maintained at the coldest temperature for a 24-hour period before automatically resuming normal operation. The freezer display temperature will not change when Express Freeze is engaged. It will also enhance ice production whilst it is on. 4 IMPORTANT SAFETY INSTRUCTIONS IMPORTANT SAFETY INSTRUCTIONS READ ALL INSTRUCTIONS BEFORE USING THE APPLIANCE. This guide contains many important safety messages. Always read and obey all safety messages. This is the safety alert symbol. It alerts you to safety messages that inform you of hazards that can kill or hurt you or others, or cause damage to the product. All safety messages will be preceded by the safety alert symbol and the hazard signal word WARNING or CAUTION. These words mean: WARNING CAUTION You can be killed or seriously injured if you do not follow instructions. Indicates an imminently hazardous situation which, if not avoided, may result in minor or moderate injury, or product damage. WARNING To reduce the risk of fire, electric shock, or personal injury when using your product, basic safety precautions should be followed, including the following. Power y NEVER unplug your refrigerator by pulling on the power cord. Always grip the plug firmly and pull it straight out from the outlet. y If the supply cord is damaged, it must be replaced by the manufacturer or its service agent or a similarly qualified person in order to avoid a hazard. Do not use a cord that shows cracks or abrasion damage along its length or at either the plug or connector end. y Do not use an uncertified power outlet. y Unplug the power plug immediately in the event of a blackout or thunderstorm. y Plug in the power plug with the power cord facing downward. Installation y Contact an authorized service center when you install or relocate the refrigerator. y When moving your refrigerator away from the wall, be careful not to roll over or damage the power cord. y Connect this product to a dedicated grounded electric outlet conforming with the rating prior to use. It is the user’s responsibility to replace a standard 2-prong wall outlet with a standard 3-prong wall outlet. y Do not install the refrigerator where there may be a danger of it falling. Installation on a non sturdy timber floor may cause difficulty in door alignment and cause the cabinet to deform. Use y DO NOT allow children to climb, stand, or hang on the refrigerator doors or shelves in the refrigerator. They could damage the refrigerator and seriously injure themselves. y Where fitted, do not place heavy objects on the dispenser of the refrigerator or hang onto it. y Do not place heavy or dangerous objects (bottles or vases with liquid) on the refrigerator. y Do not put live animals inside of the refrigerator. y Do not allow children to climb into the product when it is in or out of use. y In the event of a gas leak (propane/LPG), ventilate sufficiently and contact an authorized service center before use. Do not touch or disassemble the electric outlet of the refrigerator. y In the event of a refrigerant leak, move flammable objects away from the refrigerator. Ventilate sufficiently and contact an authorized service center. y Do not use or place flammable substances (chemicals, medicine, cosmetics, etc) near the refrigerator or store them inside the refrigerator. Do not place the refrigerator in the vicinity of flammable gas. IMPORTANT SAFETY INSTRUCTIONS 5 READ ALL INSTRUCTIONS BEFORE USING THE APPLIANCE. To reduce the risk of fire, electric shock, or personal injury when using your product, basic safety precautions should be followed, including the following. y This appliance is intended to be used in household and similar applications such as - staff kitchen areas, offices and other working environments; - farm houses and by clients in hotels, motels and other residential type environments; - bed and breakfast type environments. y Do not use this product for special purposes or mobile applications (storage of medicine or test materials or on ships, etc). y Unplug the power plug before cleaning or repairing the refrigerator. y If the refrigerator is fitted with light bulbs and require replacing, unplug the refrigerator or turn off the power before doing so. y Do not modify or extend the power cord. y Do not use a hair dryer to dry the interior. Do not light a candle to remove any interior odor. y For your safety, this appliance must be properly grounded. Have the wall outlet and the circuit checked by a qualified electrician to make sure the outlet is properly grounded. y Do not use an outlet that can be turned off via a remote switch. Do not use an extension cord. It is the user’s responsibility to replace a standard 2-prong wall outlet with a standard 3-prong wall outlet. y Do not, under any circumstances, cut or remove the third (ground) prong from the power cord. y Do not use an adapter plug and plug the power plug into a multi-outlet extension cord. y Disconnect the power cord immediately if you hear a noise, smell a strange odor or detect smoke. y Turn the power off if dust or water from above or below penetrates into the refrigerator. Call a service agent. y Do not disassemble or modify the refrigerator. y Do not put hands, feet, or metal objects below or behind the refrigerator. y Do not operate the refrigerator or touch the power cord with wet hands. y In refrigerators with automatic icemakers, avoid contact with the moving parts of the ejector mechanism or with the heating element that releases the cubes. Do not place fingers or hands on the automatic icemaking mechanism while the refrigerator is plugged in. y When dispensing ice from the dispenser, do not use crystal ceramics. y Do not touch the cold surfaces in the freezer compartment with wet or damp hands, when your refrigerator is in operation. y Do not put glass containers, glass bottles or beverage cans in the freezer. y Do not store explosive substances such as aerosol cans with a flammable propellant in this appliance. y This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning the use of the appliance by a person responsible for their safety. y Do not refreeze frozen foods that have thawed completely. It may result in serious health issues. y If you are throwing away your old refrigerator, make sure the CFC coolant is removed for proper disposal by a qualified servicer. If you release CFC coolant, you may be fined or imprisoned in accordance with the relevant environmental law. y Disposed or abandoned refrigerators are dangerous, even if they are sitting for only a few days. When disposing the refrigerator, remove the packing materials from the door or take off the doors but leave the shelves in place so that children may not easily climb inside. y If the refrigerant gas has leaked, do not touch the refrigerator or the power outlet and ventilate the room immediately. A spark could trigger an explosion causing a fire or burns. Because this refrigerator uses natural gas (isobutene, R600a) as the environment-friendly refrigerant, even a small amount (50~60g) is combustible. If gas leaks from severe damage during delivering, installing or using the refrigerator, any spark may cause fire or burns. 6 IMPORTANT SAFETY INSTRUCTIONS READ ALL INSTRUCTIONS BEFORE USING THE APPLIANCE. To reduce the risk of fire, electric shock, or personal injury when using your product, basic safety precautions should be followed, including the following. CAUTION Installation y The refrigerator must be properly installed in accordance with the Installer Instructions that were taped to the front of the refrigerator. y Be careful when you unpack and install the refrigerator. Immediately dispose of packing materials (plastic) out of reach of children. Use y Close the doors carefully when children are around. y Keep fingers out of pinch point areas; clearances between the doors and cabinets are necessarily small. Be careful closing doors when children are in the area. y If food is stacked or stored poorly on the shelves, it may fall and cause injury when the door is opened. y Do not move refrigerator while the refrigerator is operating. A Compressor rattling noise may occur as a result and will only stop when the compressor cycles off, or when the power to the unit is turned off and back on again. (This is normal and will not impact on the performance or the life of the compressor. The rattling will stop after the compressor comes to a rest.) Maintenance y Do not use strong detergents like wax or thinners for cleaning. Clean with a soft fabric. y Wipe foreign objects (dust, water, etc) off the prongs of the power plug and contact areas before connecting. WARNING y Use drinkable water for ice making. WARNING y Keep ventilation openings, in the appliance enclosure or in the built-in structure, clear of obstruction. y Do not use mechanical devices or other means to accelerate the defrosting process, other than those recommended by the manufacturer. y Do not damage the refrigerant circuit. y Do not use electrical appliances inside the food storage compartments of the appliance, unless they are of the type recommended by the manufacturer. y The refrigerant and insulation blowing gas used in the appliance require special disposal procedures. When disposal, please consult with service agent or a similarly qualified person. This appliance contains a small amount of isobutane refrigerant (R600a), natural gas with high environmental compatibility, but it is also combustible. When transporting and installing the appliance, care should be taken to ensure that no parts of the refrigerating circuit are damaged. Refrigerant squirting out of the pipes could ignite or cause an eye injury. If a leak is detected, avoid any naked flames or potential sources of ignition and air the room in which the appliance is standing for several minutes. In order to avoid the creation of a flammable gas air mixture if a leak in the refrigerating circuit occurs, the size of the room in which the appliance may be sited depends on the amount of refrigerant used. The room must be 1m2 in size for every 8g of R600a refrigerant inside the appliance. The amount of refrigerant in your particular appliance is shown on the identification plate inside the appliance. Never start up an appliance showing any signs of damage. If in doubt, consult your dealer. SAVE THESE INSTRUCTIONS COMPONENTS 7 COMPONENTS Use this page to become more familiar with the parts and features of your refrigerator. Page references are included for your convenience. *The appearance and specifications of the actual product may differ depending on the model. Refrigerator Exterior (Applicable to some models only) LED Display Displays the refrigerator and freezer’s target temperature, the water filter condition and the dispenser status. Door in Door release Button Refrigerator Freezer 8 COMPONENTS Refrigerator Interior (Applicable to some models only) Hygiene Fresh filter LED interior lamps The interior lamps light up the inside of the refrigerator. Shelf Dairy Product Bin Fridge Basket Used to preserve dairy products. Shelf Folding Shelf Door-In-Door Big Fresh Zone Big Fresh Zone Tilting Fresh Basket Extra Space Ice Maker Fresh Zone Freezer Basket Freezer Basket Drawer Drawer INSTALLATION 9 INSTALLATION Installation Overview Please read the following installation instructions first after purchasing this product or transporting it to another location. 1 Unpacking your refrigerator 2 Choosing the proper location 3 Leveling and Door Alignment 10 INSTALLATION Unpacking Your Refrigerator WARNING y Use two or more people to move and install the refrigerator. Failure to do so can result in back or other injury. y Your refrigerator is heavy. When moving the refrigerator for cleaning or service, be sure to protect the floor. Always pull the refrigerator straight out when moving it. Do not wiggle or walk the refrigerator when trying to move it, as floor damage could occur. Wind the leveling feet up first so that the unit is on its rollers. y Keep flammable materials and vapors, such as gasoline, away from the refrigerator. Failure to do so can result in fire, explosion, or death. Remove tape and any temporary labels from your refrigerator before using. Do not remove any warning-type labels, the model and serial number label, or the Tech Sheet that is located under the front of the refrigerator. To remove any remaining tape or glue, rub the area briskly with your thumb. Tape or glue residue can also be easily removed by rubbing a small amount of liquid dish soap over the adhesive with your fingers. Wipe with warm water and dry. Do not use sharp instruments, rubbing alcohol, flammable fluids, or abrasive cleaners to remove tape or glue. These products can damage the surface of your refrigerator. Refrigerator shelves are installed in the shipping position. Please reinstall shelves according to your individual storage needs. Choosing the Proper Location y The refrigerator should always be plugged into its own individual properly grounded electrical outlet rated for 220 Volts, 60 Hz, AC only, and fused at 15 or 20 amperes. This provides the best performance and also prevents overloading house wiring circuits which could cause a fire hazard from overheated wires. It is recommended that a separate circuit serving only this appliance be provided. WARNING To reduce the risk of electric shock, do not install the refrigerator in a wet or damp area. do not install in any outdoor or sheltered outdoor location or direct sunlight. Flooring To avoid noise and vibration, the unit must be leveled and installed on a solidly constructed floor. If required, adjust the leveling legs to compensate for unevenness of the floor. The front should be slightly higher than the rear to aid in door closing. Leveling legs can be turned easily by tipping the cabinet slightly. Turn the leveling legs to the left to raise the unit or to the right to lower it. Poorly constructed timber flooring can cause a limit in door adjustment and the cabinet to become out of shape. (See Leveling and door AlIgnment.) NOTE Installing on carpeting, soft tile surfaces, a platform or weakly supported structure is not recommended. INSTALLATION Ambient Temperature Turning On The Power Install this appliance in an indoor area where the temperature is between 55°F (13°C) and 110°F (43°C). If the temperature around the appliance is too low or high, the cooling ability may be adversely affected. Plug in the refrigerator. 1 Place your appliance where it is easy to use. 2 Avoid placing the unit near heat sources, direct sunlight or moisture. 3 To ensure proper air circulation around the fridge -freezer, please maintain sufficient space on both the sides as well as top and maintain at least 2 inches (5.08 cm) from the rear wall. 4 To avoid vibrations, the appliance must be leveled. 5 Don’t install the appliance below 41°F (5°C). It may affect the performance. 11 CAUTION y Connect to a rated power outlet. y Have a certified electrician check the wall outlet and wiring for proper grounding. y Do not damage or cut off the ground terminal of the power plug. How to Remove the Refrigerator Door (TURN OFF THE MAIN POWER. Same procedure for left and right doors) 1 Remove the refrigerator door hinge cover. (left side) 2 Disassemble connection plugs and ground wires. 24” (61 cm) 2” (5.08 cm) 12 3 INSTALLATION Turn 1 around to release lock and raise hinge up. Keeper 3 Remove the door by raising it from the lower hinge. Upper hinge Lower hinge 4 Disassemble Door, raising it from Hinge Center. Height Adjustment Leveling the doors may not be possible when the floor is not leveled, or is of weak or poor construction. The refrigerator is heavy and should be installed on a rigid and solid surface. Some Timber flooring may cause levelling difficulties if it flexes excesively. CAUTION Remove it after you open Door to 90 degrees. Fridge Door Height Adjustment y If the left door is lower, lift the door and screw a door hinge bolt using a spanner as illustrated in the figure. y Use How to Remove the Freezer Door (TURN OFF THE MAIN POWER. Same procedure for left and right doors) 1 1 spanner in refrigerator. y If the right door is lower, lift the right door and insert an additional 3 snap ring using a long nose plier until both doors are level. Height difference Remove the inner hinge bolt. Refrigerator door Freezer door 2 Twist the hinge to raise the pivoting end so that the door can be lifted off. Refrigerator door Freezer door INSTALLATION When the Freezer Door is Lower y Method 1 is recommended. y Use spanner 2 for freezer door adjustment. 13 2 (Method 2) (1) Using the large side of the number 2 spanner, rotate the locking nut ( ) clockwise to unlock it before adjusting the Adjust-Hinge pin. Nut Releasing Height difference 1 (Method 1 recommended.) Open the door and adjust the level by using the nut on the adjustable round foot of the lower side first by using the supplied number 2 spanner as per the below diagram. ) (2) Rotate the Adjust-hinge pin either ( clockwise or ( ) counter-clockwise using the narrow side of the spanner spanner to adjust the level difference between the refrigerator door and freezer door (this method provides limited adjustment). Release Locking Nut Raising Door Up Adjust Hinge Pin Lower Door Down Raising Door Up Spanner Lower Door Down (3) After adjusting door height, firmly tighten ) counter-clockwise the Locking nut ( until secured. Nut Tightening CAUTION Do not adjust the hinge pin height level too much. The hinge pin can fall out. (Range of height adjustment : Max. 3mm) 14 HOW TO USE HOW TO USE Before use Clean the refrigerator. Clean your refrigerator thoroughly and wipe off all dust that may have accumulated during shipping. CAUTION y Do not scratch the refrigerator with a sharp object or use a detergent that contains alcohol, a flammable liquid or an abrasive when removing any tape or adhesive from the refrigerator,. y Do not peel off the model or serial number label or the technical information on the rear surface of the refrigerator. NOTE Remove adhesive residue by wiping it off with your thumb or dishwashing detergent. Connect the power supply. Check if the power supply is connected before use. Read the “Turning On The Power” section. (Your plug type might be different from the picture.) Wait for the refrigerator to cool. Allow your refrigerator to run for at least three to four hours before putting food in it. Check the flow of cold air in the freezer compartment to ensure proper cooling. CAUTION Putting food in the refrigerator before it has cooled could cause the food to spoil, or a bad odor could remain inside the refrigerator. The refrigerator makes a loud noise after initial operation. This is normal. The loudness will decrease as the temperature lowers. Before Plugging in, open the refrigerator doors to ventilate the interior. The inside of the refrigerator may smell like plastic at first. Remove any adhesive tape from inside the refrigerator and open the refrigerator doors for ventilation until any odors have subsided. HOW TO USE 15 Control Panel (Applicable to some models only) Control Panel Features Express Freeze This function increases both ice making and freezing capabilities. y When you touch the Express Freeze button, the graphic will illuminate in the display and will continue for 3 hours. The function will automatically disable itself after 3 hours. y You can stop this function manually by touching the button one more time. Hygiene Fresh y The Hygiene Fresh function has three modes, Auto (when icon is lit up) Power mode (when icon and Power are lit up) and Off (default mode when icon is not lit up). Power mode can be engaged by pressing the Hygiene Fresh touch control respectively. Off > Auto > Power > Off > Auto..... Power mode will resume back to Auto mode after 4 hours. Control Lock Fridge Temperature Indicates the set target temperature of the refrigerator compartment in Celsius (°C). The recommended Fridge set temperature in normal ambient conditions and loads is 3°C ~ 4°C. Freezer Temperature Indicates the set target temperature of the freezer compartment in Celsius (°C). The recommended Freezer set temperature in normal ambient conditions and loads is -17°C ~ -19 °C. NOTE The displayed temperature is the target temperature, and not the actual temperature of the refrigerator. The actual refrigerator temperature depends on the food inside the refrigerator as well as ambient temperatures and how often the doors are opened and closed. The Control Lock function disables the button functions only on the display. y When power is initially connected to the refrigerator, the Lock function is off. y If you want to activate the Lock function to lock other buttons, press and hold the Lock button for 3 seconds or more. The Lock icon will display and the Lock function is now enabled. y To disable the Lock function, press and hold the Lock button for approximately 3 seconds. 16 HOW TO USE Storing Food Food Preservation Location (Applicable to some models only) Each compartment inside the refrigerator is designed to store different types of food. Store your food in the optimal space to enjoy the freshest taste. Fridge Basket Store beverages, water, etc. Big Fresh Zone Preserve vegetables and fruits. Tilting Fresh Basket Preserve short term ready to eat vegetables. Ice Maker If necessary, preserve ices made in icemaker. Freezer Basket Preserve small packaged frozen food or frequently-taken out foods. Drawer (1) Preserve small packaged frozen food or frequently-taken out foods. Drawer(2) Preserve frozen food to keep it long. HOW TO USE 17 Food Preservation Location (Applicable to some models only) (continued) Dairy Product Bin Store diary foods such as butter, cheese, etc. Folding Shelf Fold a shelf to store large-sized container or food. Door-In-Door Preserve frequently-taken out foods such as beverages, snacks, etc. Extra Space Preserve small foods such as eggs, ham, etc. Fresh Zone It is possible to keep fresh some food for long-term storage for a long time without the odor mixed with other food. This container can be stored in the refrigeration chamber or freezer chamber according to the food in the container. CAUTION y Do not store food with high moisture content towards the top of the refrigerator. The moisture could come in direct contact with the cold air and freeze. y Wash food before storing it in the refrigerator. Vegetables and fruit should be washed, and food packaging should be wiped down to prevent adjacent foods from being contaminated. y If the refrigerator is kept in a hot and humid place, frequent opening of the door or storing a lot of vegetables in the refrigerator may cause condensation to form. Wipe off the condensation with a clean cloth or a paper towel. y If the refrigerator doors are opened or closed too often, warm air may penetrate the refrigerator and raise its temperature. It can also increase the refrigerator’s electricity usage. NOTE y If you are leaving home for a short period of time, like a short vacation, the refrigerator should be left on. Refrigerated foods that are able to be frozen will stay preserved longer if stored in the freezer. y If you are leaving the refrigerator turned off for an extended period of time, remove all food and unplug the power cord. Clean the interior, and leave the doors slightly ajar to prevent mold from growing in the refrigerator. y The Cheese & Butter and Condiment bins are not recommended for storing items that spoil easily such as milk and mayonnaise. 18 HOW TO USE Food Storage Tips * The following tips may not be applicable depending on the model. Wrap or store food in the refrigerator in airtight and moisture-proof material unless otherwise noted. This prevents food odor and taste transfer throughout the refrigerator. For dated products, check use by dates to ensure freshness. Food How to Butter or Margarine Keep opened butter in a covered dish or closed compartment. When storing an extra supply, wrap in freezer packaging and freeze. Cheese Store in the original wrapping until you are ready to use it. Once opened, rewrap tightly in plastic wrap or aluminum foil. Milk Wipe milk cartons. For best storage, place milk on interior shelf, not on door shelf. Eggs Store in original carton on interior shelf, not on door shelf. Fruit Do not wash or prepare fruit until it is ready to be used. Sort and keep fruit in its original container, in a crisper, or store in a completely closed paper bag on a refrigerator shelf. Leafy Vegetables Remove store wrapping and trim or tear off bruised and discolored areas. Wash in cold water and drain. Place in plastic bag or plastic container and store in crisper. Vegetables with skins (carrots, peppers) Place in plastic bags or plastic container and store in crisper. Fish Store fresh fish and shellfish in the freezer section if they are not being consumed the same day of purchase. It is recommended to consume fresh fish and shellfish the same day purchased. Leftovers Cover leftovers with plastic wrap, aluminum foil, or plastic containers with tight lids. Storing Frozen Food NOTE Check a freezer food guide or a reliable cookbook for further information about preparing food for freezing or food storage times. Freezing Your freezer will not quick-freeze a large quantity of food. Do not put more unfrozen food into the freezer than will freeze within 24 hours (no more than 1 to 1.5kg. of food per cubic foot of freezer space). Leave enough space in the freezer for air to circulate around packages. Be careful to leave enough room at the front so the door can close tightly. Storage times will vary according to the quality and type of food, the type of packaging or wrap used (how airtight and moisture-proof) and the storage temperature. Ice crystals inside a sealed package are normal. This simply means that moisture in the food and air inside the package have condensed, creating ice crystals. NOTE Allow hot foods to cool at room temperature for 30 minutes, then package and freeze. Cooling hot foods before freezing saves energy. NOTE Never freeze beverage cans or bottles of any kind as they can explode or shatter. HOW TO USE Storing Frozen Food (continued) Packaging Successful freezing depends on correct packaging. When you close and seal the package, it must not allow air or moisture in or out. If it does, you could have food odor and taste transfer throughout the refrigerator and could also dry out frozen food. Packaging recommendations: 19 Adjusting the Refrigerator Shelves The shelves in your refrigerator are adjustable to meet your individual storage needs. Your model may have either glass or wire shelves. Adjusting the shelves to fit different heights of items will make finding the exact item you want easier. Doing so will also reduce the amount of time the refrigerator door is open which will save energy. y Rigid plastic containers with tight-fitting lids Detaching the Shelf y Straight-sided canning/freezing jars Tilt up the front of the shelf and lift it straight up. Pull the shelf out. y Heavy-duty aluminum foil y Plastic-coated paper y Non-permeable plastic wraps y Specified freezer-grade self-sealing plastic bags Follow package or container instructions for proper freezing methods. Do not use y Bread wrappers y Non-polyethylene plastic containers y Containers without tight lids y Wax paper or wax-coated freezer wrap y Thin, semi-permeable wrap Refitting the Shelf Tilt the front of the shelf up and guide the shelf hooks into the slots at the desired height. Then, lower the front of the shelf so that the hooks drop into the slots. CAUTION Make sure that shelves are level from one side to the other. Failure to do so may result in the shelf falling or spilling food. 20 HOW TO USE Using the Folding Shelf When Closing the Door You can store taller items, such as containers or bottles, by simply pushing the front half of the shelf underneath the back half of the shelf. Pull the front of the shelf firmly toward you to return to a full shelf. CAUTION CAUTION y Do not clean glass shelves with warm water while they are cold. Shelves may break if exposed to sudden temperature changes or impact. y Glass shelves are heavy. Use special care when removing them. y To reduce the risk of door scratches and breaking the door centre mullion, please make sure that the refrigerator door mullion is always folded in. y The door Alarm will sound if the door remains open after 1 minute. Ensure that the folding mullion is folded in before closing the left hand door. HOW TO USE 21 Big Fresh Zone Refitting the Big Fresh Zone drawer Removal of the Big Fresh Zone drawer. 1 Insert the left and right roller of the drawer into the guides whilst the draw is slightly lifted at the front. and push it in gently while lowering it at the same time. 2 Push it in gently while lowering it at the same time. The Moisture (balance) keeper helps optimize humidity in the vegetable compartment. 1 2 Pull the drawer back to the end of its travel. Lift the front of the draw up and remove it from its guide. CAUTION y Always empty the draws before removing them and use both hands when removing and refitting. y Make sure that the refrigerator doors are fully open before removing and refitting the drawers. 22 HOW TO USE How to disassemble and assemble the vegetable box How to assemble vegetable box 1 Lift the vegetable box askew and push into the refrigeration chamber. 2 Lift the vegetable box horizontally with the height as high as the vegetable box in the refrigeration chamber and put it down on the floor. (It is to avoid contact with the side of the refrigeration chamber.) 3 If there is a gap in the back side as in the drawing, slightly lift the vegetable box and push. How to disassemble vegetable box 1 2 3 While the refrigeration chamber door is wide open, take out all the shelves from the refrigeration chamber. Lift the vegetable box with both hands and make space in the back by pulling it toward you. Grab the back side with one hand to lift the vegetable box, and at this time, take it out as tilted. CAUTION y Make sure to disassemble with both hands. Heavy food in storage may cause injury. y When you disassemble or assemble the vegetable box, make sure to widely open the refrigeration chamber door. HOW TO USE 23 Extra Space Fridge Basket Store small foods like eggs, ham, cheese, etc. Preserve drinks like small packs, milk, beer, juice etc. Multi-collection corner supporter In & Out Carrier y Open and close pushing or pulling grips. CAUTION y Be careful when handling and storing larger eggs. They can be broken if the cover is not completely closed and the drawer is pushed in. y Observe the above diagrams when removing and refitting the MultiCollection corner after cleaning. Ideally used to store and carry multiple items to and from the refrigerator. y When necessary, In & Out Carrier may be taken out seperately. It can be used to move required condiments, drinks, snacks, etc. for cooking at the same time. In & Out Carrier y Store all moist and easily-freezing foods like soy bean curd, sesame leaf, etc. on the front of the shelves. y This basket must only be used for items stored in the refrigerator. Do not place near any heat sources. 24 HOW TO USE Tilting Fresh Basket Dairy Corner Ideal for storing vegetables soon to be eaten. You can store dairy products such as butter, cheese etc. If you close the refrigerator door with the dairy corner left open, the refrigerator door may not close properly. It could also result in damage to the lid. To open, lift the latch and gently pull the basket back. Door-In-Door (Applicable to some models only) < OPEN > To close, push the basket in until a “click” sound is heard. The Door-In-Door compartment allows for easy access of commonly used food items. The inner Door-In-Door includes two door bins, Cheese & Butter and Condiment bins, that are specially designed for food that can be stored at a warmer temperature. This makes spreading butter and slicing cheese easier. NOTE < CLOSE > y To avoid damaging the drawer, do not overload it or apply excessive force when opening or closing. CAUTION y Do not allow children to hang from the basket when it is open or closed. This will damage the basket and could cause injury. The Cheese & Butter and Condiment bins are not recommended for storing items that spoil easily such as milk and mayonnaise. Press the the door button on the Home Bar until you hear a click sound. y You can store more food in the larger Home Bar. y With the larger storage room, you can organize your foods better. Press until you hear the “Click” sound HOW TO USE 25 Door-In-Door Shelf Disassembly (Applicable to some models only) 1 2 4 Remove screws on both sides of magic space cover. 5 Hold the bottom of lower basket and raise it up to take it out. Raise magicspace cover up and take it out. Hold the bottom of daily basket and raise it up to take it out. Hold both ends of the basket and lift up the front part of the basket. 3 Move floating basket to the top compartment from magic space cover from which daily corner is removed. y Assemble in the same method as disassembly. 26 HOW TO USE Adjustable Moving Basket It can be moved up and down as necessary, and used conveniently. Ice Maker y To make ice cubes, fill the ice tray with water and insert in its position. y To move Adjustable Moving Basket up or down, remove all items from the basket first. Ice Trays y Hold the center of basket gently with upward pressure Ice Cube Box y Press the levers on both sides at the bottom of the lower section upward, and then move it up or down. y Adjusting the Moving Door Basket allows taller food items to be stored more conveniently. 3 3 2 2 1 1 y To remove ice cubes, hold the lever of the tray and pull turn gently. Then, ice cubes drop in to the ice cube box. 3 2 1 NOTE CAUTION y Remove all food items from basket before moving it up or down. Not doing so could cause damage to the basket or food items. You can disassemble the Ice Maker to secure space in the freezer. WARNING y Do not use anything other than water. y Fill the water up to the marked line. HOW TO USE 27 Fresh Zone Freezer Drawer Removal y Put food in the fresh zone and keep the cap tightly closed for storage. 1 Pull out the Freezer drawer to the end of its travel (as per below fig)and remove all of the contents. 2 When the drawer is fully extended, lift up the front and continue to pull it out (as per below fig). y It is possible to keep fresh some food for long-term storage for a long time without the odor mixed with other food. y This container can be stored in the refrigeration chamber or freezer chamber according to the food in the container. Freezer Drawer Use the compartment for packed frozen foods and frequently-taken out foods. You can have a wide space available by taking out the ice maker or fresh zone from the top compartment according to the purpose of use. Use the bottom compartment for frozen foods. (Dried fish & condiments) y The sliding freezer drawers allow easy access and convenience of use. CAUTION y Always remove drawers with both hands to avoid breakage or injury. y Always open the freezer doors all the way before removing or refitting the drawers. 28 HOW TO USE Refitting the Freezer Drawer Freezer/Fridge basket 1 You can store small packaged frozen food (Freezer basket), small packaged refrigerated food or beverages (Fridge basket) such as milk, water, juice, beer etc. Do Not store ice cream or foods intended for long term storage in the Freezer Basket. Insert both rollers into the guides with the front of the drawer slightly raised and gently push in. while lowering the drawer to the correct level. To remove the basket, hold the basket with both hands and slightly lift up the front part to pull it out. 2 Continue to push in the drawer all the way while lowering the drawer to the correct level. CAUTION y Always remove drawers with both hands to avoid breakage or injury. y Always open the freezer doors all the way before removing or refitting the drawers. To refit the basket, align both sides of the basket with the guides and push it down until secure. MAINTENANCE 29 MAINTENANCE Cleaning y Both the refrigerator and freezer sections defrost automatically; however, clean both sections about once a month to prevent odors. y Wipe up spills immediately. y Always unplug the refrigeration before cleaning. General Cleaning Tips y Unplug refrigerator or disconnect power. y Remove all removable parts, such as shelves, crispers, etc. y Use a clean sponge or soft cloth and a mild detergent in only warm water. Do not use abrasive or harsh cleaners. y Hand wash, rinse and dry all surfaces thoroughly. Exterior Waxing external painted metal surfaces helps provide rust protection. Do not wax plastic parts. Wax painted metal surfaces at least twice a year using appliance wax (or auto paste wax). Apply wax with a clean, soft cloth. For products with a stainless steel exterior, use a clean sponge or soft cloth and a mild detergent in warm water. Do not use abrasive or harsh cleaners. Dry thoroughly with a soft cloth. CAUTION y Do not use a rough cloth or sponge when cleaning the interior and exterior of the refrigerator. y Do not place your hand on the bottom surface of the refrigerator when opening and closing. WARNING Use non-flammable cleaner. Failure to do so can result in fire, explosion, or death. Always remove power cord from the wall outlet prior to cleaning in the vicinity of electrical parts (lamps, switches, covers, controls, etc.). Wipe up excess moisture with a sponge or cloth to prevent water or Liquid from getting into any electrical part and causing an electric shock. Never use metallic scouring pads, brushes, coarse abrasive cleaners, Strong alkaline solutions, industrial detergent (bleach containing detergent) Flammable or toxic cleaning liquids on any surface. Do not use Hot water to clean the interior or any interior parts of the unit when they are cold. 30 MAINTENANCE Inside Walls (allow freezer to warm up so the cloth will not stick) To help remove odors, you can wash the inside of the refrigerator with a mixture of baking soda and warm water. Mix 2 tablespoons of baking soda to 1 litre of warm water. Be sure the baking soda is completely dissolved so it does not scratch the surfaces of the refrigerator. Door Liners and Gaskets Use a clean sponge or soft cloth and a mild detergent in warm water. Do not use cleaning waxes, concentrated detergents, bleaches, or cleaners containing petroleum on plastic refrigerator parts. Plastic Parts (covers and panels) Use a clean sponge or soft cloth and a mild detergent in warm water. Do not use window sprays, abrasive cleansers, or flammable fluids. These can scratch or damage the material. Condenser Coil Cover Use a vacuum cleaner with an attachment to clean the condenser cover and vents located at the rear of the appliance. Do not remove the panel covering the condenser coil area. Always disconnect the main power before cleaning. SMART DIAGNOSIS 31 SMART DIAGNOSIS Should you experience any problems with your refrigerator, it has the capability of transmitting data via your telephone to the LG service center. This gives you the capability of speaking directly to our trained specialists. The specialist records the data transmitted from your machine and uses it to analyze the issue, providing a fast and effective diagnosis. If you experience problems with your refrigerator, call to the LG service center. Only use the Smart Diagnosis feature when instructed to do so by the LG call center agent. The transmission sounds that you will hear are normal and sound similar to a fax machine. 3 Hold the mouthpiece of your phone in front of the speaker that is located on the right hinge of the refrigerator door, when instructed to do so by the call center. 4 Press and hold the Freezer Temperature button for three seconds while continuing to hold your phone to the speaker. 5 After you hear three beeps, release the Freezer Temperature button. 6 Keep the phone in place until the tone transmission has finished. This takes about 3 seconds, and the display will count down the time. Once the countdown is over and the tones have stopped, resume your conversation with the specialist, who will then be able to assist you in using the information transmitted for analysis. Smart Diagnosis cannot be activated unless your refrigerator is connected to power. If your refrigerator is unable to turn on, then troubleshooting must be done without using Smart Diagnosis. Using Smart Diagnosis First, call to the LG service center. Only use the Smart Diagnosis feature when instructed to do so by the LG call center agent. 1 Lock the display. To lock the display, press and hold the Lock button for three seconds. (If the display has been locked for over five minutes, you must deactivate the lock and then reactivate it.) NOTE y For best results, do not move the phone while the tones are being transmitted. y If the call center agent is not able to get an accurate recording of the data, you may be asked to try again. 2 Open the right refrigerator door. NOTE y Call quality differences by region may affect the function. y Use the home telephone for better communication performance, resulting in better service. y Bad call quality either from a mobile or home phone may result in poor data transmission from your phone to the diagnostics call centre, which could cause Smart Diagnosis to not work properly. 32 TROUBLESHOOTING TROUBLESHOOTING Review the Troubleshooting section before calling for service; doing so will save you both time and money. Problem Refrigerator and Freezer section are not cooling. Cooling System runs too much. Possible Causes Solutions The refrigerator display control is set to OFF (some models). Cancel the OFF mode so that the unit commences operation. Refer to the Setting the Controls section for proper temperature settings, or call Customer Service if OFF remains on the Display panel. Refrigerator is in the defrost cycle. During the defrost cycle, the temperature of each compartment may raise slightly. Wait 40 minutes to confirm the proper temperature has been restored once the defrost cycle has completed. Refrigerator was recently installed. It may take up to 24 hours for each compartment to reach the desired temperature. Refrigerator was recently relocated. If the refrigerator was stored for a long period of time or moved on its side, it is necessary for the refrigerator to stand upright for 24 hours before connecting it to power. Refrigerator is replacing an older model. Modern refrigerators require more operating time but use less energy due to more efficient technology. Refrigerator was recently plugged in or power restored. The refrigerator will take up to 24 hours to cool completely. Door opened often or a large amount of food / hot food was added. Adding food and opening the door warms the refrigerator, requiring the compressor to run longer in order to cool the refrigerator back down. In order to conserve energy, try to get everything you need out of the refrigerator at once, keep food organized so it is easy to find, and close the door as soon as the food is removed. (Refer to the Food Storage Guide.) Doors are not closed completely. Firmly push the doors shut. If they will not shut all the way, see the Doors will not close completely or pop open section in Parts & Features Troubleshooting. Refrigerator is installed in a hot The compressor will run longer under warm location. conditions. At normal room temperatures 70°F(21°C) expect your compressor to run about 40% to 80% of the time. Under warmer conditions, expect it to run even more often. The refrigerator should not be operated above 110°F(43°C). Condenser / back cover is clogged. Use a vacuum cleaner with an attachment to clean the condenser cover and vents. Do not remove the panel covering the condenser coil area. Disconnect the mains before cleaning. TROUBLESHOOTING 33 Problem Possible Causes Refrigerator or Refrigerator was recently Freezer section is installed. too warm. Air vents are blocked. Doors are opened often or for long periods of time. Solutions It may take up to 24 hours for each compartment to reach the desired temperature. Rearrange items to allow air to flow throughout the compartment. Refer to the Airflow diagram in the Using Your Refrigerator section. When the doors are opened often or for long periods of time, warm, humid air enters the compartment. This raises the temperature and moisture level within the compartment. To lessen the effect, reduce the frequency and duration of door openings. Unit is installed in a hot location. The refrigerator should not be operated in temperatures above 110°F(43°C). A large amount of food or hot food was added to either compartment. Adding food warms the compartment requiring the cooling system to run. Allowing hot food to cool to room temperature before putting it in the refrigerator will reduce this effect. Doors not closed correctly. See the Doors will not close correctly or pop open section in Parts & Features Troubleshooting. Temperature control is not set correctly. If the temperature is too warm, adjust the control one increment at a time and wait for the temperature to stabilize. Refer to the Setting the Controls section for more information. Defrost cycle has recently completed. During the defrost cycle, the temperature of each compartment may raise slightly and condensation may form on the back wall. Wait 40 minutes and confirm the proper temperature has been restored once the defrost cycle has completed. 34 TROUBLESHOOTING Problem Interior moisture buildup. Possible Causes Solutions Doors are opened often or for long periods of time. When the doors are opened often or for long periods of time, warm, humid air enters the compartment. This raises the temperature and moisture level within the compartment. To lessen the effect, reduce the frequency and duration of door openings. Doors not closed correctly. See the Doors will not close correctly section in the Troubleshooting section. Weather is humid. Humid weather allows additional moisture to enter the compartments when the doors are opened leading to condensation or frost. Maintaining a reasonable level of humidity in the home will help to control the amount of moisture that can enter the compartments. Defrost cycle recently completed. During the defrost cycle, the temperature of each compartment may be raised slightly and condensation may form on the back wall. Wait 40 minutes and confirm that the proper temperature has been restored once the defrost cycle has completed. Food is not packaged correctly. Food stored uncovered or unwrapped, and damp containers can lead to moisture accumulation within each compartment. Wipe all containers dry and store food in sealed packaging to prevent condensation and frost. Food is freezing Food with high water content in the refrigerator was placed near an air vent. compartment. Refrigerator temperature control is set incorrectly. Rearrange items with high water content away from air vents. If the temperature is too cold, adjust the control one increment at a time and wait for the temperature to stabilize. Refer to the Setting the Controls section for more information. Refrigerator is installed in a cold When the refrigerator is operated in temperatures location. below 41°F (5°C), food can freeze in the refrigerator compartment. The refrigerator should not be operated in temperature below 55°F (13°C). Frost or ice crystals form on frozen food (outside of package). Door is opened frequently or for When the doors are opened often or for long long periods of time. periods of time, warm, humid air enters the compartment. This raises the temperature and moisture level within the compartment. Increased moisture will lead to frost and condensation. To lessen the effect, reduce the frequency and duration of door openings. Door is not closing properly. Refrigerator or Incorrect temperature control Freezer section is settings. too cold. Refer to the Doors will not close correctly or pop open section in the Troubleshooting section. If the temperature is too cold, adjust the control one increment at a time and wait for the temperature to stabilize. Refer to the Setting the Controls section for more information. TROUBLESHOOTING 35 Problem Possible Causes Solutions Frost or ice Condensation from food with a crystals on frozen high water content has frozen food (inside of inside of the food package. sealed package). Food has been left in the freezer for a long period of time. This is normal for food items with a high water content. Clicking The defrost control will click when the automatic defrost cycle begins and ends. The thermostat control (or refrigerator control on some models) will also click when cycling on and off. Normal Operation Rattling Rattling noises may come from the flow of refrigerant, the water line on the back of the unit, or items stored on top of or around the refrigerator. Normal Operation Do not store food items with high water content in the freezer for a long period of time. Refrigerator is not resting solidly Floor is weak or uneven or leveling legs need to on the floor. be adjusted. See the Door Alignment section. Refrigerator with linear compressor was jarred while running. Normal Operation Evaporator fan motor is circulating air through the refrigerator and freezer compartments. Normal Operation Air is being forced over the condenser by the condenser fan. Normal Operation Gurgling Refrigerant flowing through the cooling system. Normal Operation Popping Contraction and expansion of the inside walls due to changes in temperature. Normal Operation Sizzling Water dripping on the defrost heater during a defrost cycle. Normal Operation Vibrating If the side or back of the To eliminate the noise, make sure that the sides refrigerator is touching a cabinet and back cannot vibrate against any wall or or wall, some of the normal cabinet. vibrations may make an audible sound. Dripping Water running into the drain pan Normal Operation during the defrost cycle. Whooshing 36 TROUBLESHOOTING Problem Pulsating or High-Pitched Sound Possible Causes Solutions Your refrigerator is designed Normal Operation to run more efficiently to keep your food items at the desired temperature. The high efficiency compressor may cause your new refrigerator to run longer than your old one, but it is still more energy efficient than previous models. While the refrigerator is running, it is normal to hear a pulsating or high-pitched sound. Doors will not Food packages are blocking the close correctly or door open. pop open. Ice bin, crisper cover, pans, shelves, door bins, or baskets are out of position. Rearrange food containers to clear the door and door shelves. Push bins all the way in and put crisper cover, pans, shelves and baskets into their correct positions. See the Using Your Refrigerator section for more information. The doors were removed during Remove and replace the doors according to the product installation and not Removing and Replacing Refrigerator Handles properly replaced. and Doors section. Refrigerator is not leveled properly. Doors are difficult The gaskets are dirty or sticky. to open. See Door Alignment in the Height adjustment section to level refrigerator. Clean the gaskets and the surfaces that they touch. Rub a thin coat of appliance polish or kitchen wax on the gaskets after cleaning. Door was recently closed. When you open the door, warmer air enters the refrigerator. As the warm air cools, it can create a vacuum. If the door is hard to open, wait one minute to allow the air pressure to equalize, then see if it opens more easily. Refrigerator wobbles or seems unstable. Leveling legs are not adjusted properly. Refer to the Leveling and Door Alignment section. Floor is not level. It may be necessary to add shims under the leveling legs or rollers to complete installation. Lights do not work. LED interior lighting failure. The refrigerator compartment lamp is LED interior lighting, and service should be performed by a qualified technician. Refrigerator has an unusual odor. The Hygiene Fresh filter may need to be set to the POWER setting or replaced. Set the Hygiene Fresh filter to the POWER setting. If the odor does not go away within 24 hours, the filter may need to be replaced. See the Replacing the Hygiene Fresh filter section for replacement instructions. The interior of the refrigerator is covered with dust or soot. The refrigerator is located near a Make sure that the refrigerator is not located near fire source, such as a fireplace, a fire source, such as a fireplace, chimney, heater chimney or candle. or candle.