LG | GR-Q24FTKHL | LG GR-Q24FTKHL Owner’s Manual

Read this owner's manual thoroughly before operating the appliance and keep
it handy for reference at all times.
Copyright © 2018 LG Electronics Inc. All Rights Reserved.
This manual may contain images or
content different from the model you
This manual is subject to revision by the
SAFETY INSTRUCTIONS........................................................3
IMPORTANT SAFETY INSTRUCTIONS..................................................... 3
Compartments........................................................................................... 13
Notes for Movement and Transport........................................................... 14
Notes for Installation.................................................................................. 14
Dimensions and Clearances...................................................................... 15
Ambient Temperature................................................................................ 15
Removing the Door.................................................................................... 16
Refitting the Doors..................................................................................... 17
Adjusting the Height of the Door................................................................ 17
Adjusting a Tilted Appliance....................................................................... 19
Earth (Grounding) Construction (Optional)................................................ 20
Parts and Functions................................................................................... 21
Notes for Operation................................................................................... 25
Control Panel............................................................................................. 27
Extra Space (Optional).............................................................................. 29
In & Out Basket......................................................................................... 30
Tilting Fresh Basket................................................................................... 30
Door Mullion.............................................................................................. 31
InstaView Function.................................................................................... 31
Door in Door (Optional)............................................................................. 32
Moving Basket (Optional).......................................................................... 32
Icemaker.................................................................................................... 33
Fresh Zone (Optional)............................................................................... 34
SMART FUNCTIONS..............................................................35
Using LG SmartThinQ Application............................................................. 35
Using Smart Diagnosis™.......................................................................... 37
Notes for Cleaning..................................................................................... 38
Cleaning the Shelf..................................................................................... 39
Cleaning the Vegetable Box...................................................................... 39
Cleaning the Fridge/Freezer Basket.......................................................... 40
Cleaning the Door in Door......................................................................... 41
Cleaning the Freezer Tray/Drawer............................................................ 42
Cleaning the Easy Icemaker...................................................................... 42
The following safety guidelines are intended to prevent
unforeseen risks or damage from unsafe or incorrect
operation of the appliance.
The guidelines are separated into ‘WARNING’ and ‘CAUTION’
as described below.
This symbol is displayed to indicate matters and
operations that can cause risk. Read the part with this
symbol carefully and follow the instructions in order to
avoid risk.
This indicates that the failure to follow the instructions can
cause serious injury or death.
This indicates that the failure to follow the instructions can
cause the minor injury or damage to the product.
To reduce the risk of explosion, fire, death, electric shock,
injury or scalding to persons when using this product,
follow basic precautions, including the following:
Children in the Household
appliance is not intended for use by persons (including
children) with reduced physical, sensory or mental capabilities, or
lack of experience and knowledge, unless they have been given
supervision or instruction concerning use of the appliance by a
person responsible for their safety. Children should be supervised
to ensure that they do not play with the appliance.
• the appliance is equipped with a lock (some countries only),
keep the key out of reach of children.
appliance should only be transported by two or more people
holding the appliance securely.
that the socket outlet is properly grounded, and that the
earth pin on the power cord is not damaged or removed from the
power plug. For more details on grounding, inquire at an LG
Electronics customer information centre.
appliance is equipped with a power cord having an
equipment-grounding conductor and a grounding power plug. The
power plug must be plugged into an appropriate socket outlet that
is installed and grounded in accordance with all local codes and
• the power cord is damaged or the hole of the socket outlet is
loose, do not use the power cord and contact an authorized
service centre.
• not plug the appliance into a multi socket adapter which does
not have a power cable(mounted). Failure to do so may result in
• not modify or extend the power cable.
using any extension cords or double adaptor. The appliance
should be connected to a dedicated power line which is separately
• not use a multi socket outlet which is not properly
grounded(portable). In case of using a properly-grounded multi
socket outlet (portable), use the multi socket outlet with the current
capacity of the power code rating or higher and use the multi
socket outlet only for the appliance. Failure to do so may result in
electric shock or fire due to the heat of multi socket outlet. The
power may be shut off when the circuit breaker is operated.
the appliance in a place where is easy to unplug the power
plug of the appliance.
• careful not to point the power plug up or let the appliance lean
against the power plug.
the appliance on a firm and level floor.
• not install the appliance in a damp and dusty place. Do not
install or store the appliance in any outdoor area, or any area that
is subject to weathering conditions such as direct sunlight, wind,
or rain or temperatures below freezing.
• not place the appliance in direct sunlight or expose it to the
heat from heating appliances such as stoves or heaters.
• careful not to expose the rear of the appliance when installing.
• careful not to let the appliance door fall during assembly or
• careful not to pinch, crush, or damage the power cable during
assembly or disassembly of the appliance door.
• not connect a plug adapter or other accessories to the power
• not use the appliance for any purpose (storage of medical or
experimental materials or shipping) other than any domestic
household food storage use.
• case of flood, disconnect the power plug and contact the LG
Electronics customer information centre.
the power plug during a severe thunderstorm or lightening
or when not in use for a long period of time.
• not touch the power plug or the appliance controls with wet
• not bend the power cable excessively or place a heavy object
on it.
• water penetrates electrical parts of the appliance, disconnect
power plug and contact an LG Electronics customer information
• not place hands or metallic objects inside the area emitting the
cold air, cover or heat releasing grille on the back.
• not apply excessive force or impact to the back cover of the
• not put animals, such as pets into the appliance.
• careful of nearby children when you open or close the
appliance door. The door may bump the child and cause injury.
the danger of children getting trapped inside the appliance.
A child trapped inside the appliance can cause suffocation.
• not place heavy or fragile objects, containers filled with liquid,
combustible substances, flammable objects(such candles, lamps,
etc.), or heating devices(such as stoves, heaters, etc.) on the
• there is a gas leakage (isobutane, propane, natural gas, etc.),
do not touch the appliance or power plug and ventilate the area
immediately. This appliance uses a very eco-friendly gas
(isobutane, R600a) as the refrigerant. Although it uses a small
amount of the gas, it is still combustible gas. Gas leakage during
appliance transport, installation or operation can cause fire,
explosion or injury if sparks are caused.
• not use or store flammable or combustible substances (ether,
benzene, alcohol, chemical, LPG, combustible spray, insecticide,
air freshener, cosmetics, etc.) near the appliance.
unplug the power plug and contact an LG Electronics
customer information centre if you detect a strange sound, odour,
or smoke coming from the appliance.
• with potable water only into icemaker or dispenser water tank.
the power cord before cleaning the appliance or
replacing the inside lamp (where fitted).
plug the power plug in the socket outlet after completely
removing any moisture and dust.
unplug the appliance by pulling on the power cable. Always
grip the power plug firmly and pull straight out from the socket
• not spray water or inflammable substances(toothpaste, alcohol,
thinner, benzene, flammable liquid, abrasive, etc.) over the interior
or exterior of the appliance to clean it.
• not clean the appliance with brushes, cloths or sponges with
rough surfaces or which are made of metallic material.
qualified service personnel from LG Electronics service
centre should disassemble, repair, or modify the appliance.
Contact an LG Electronics customer information centre if you
move and install the appliance in a different location.
• not use a hair drier to dry the inside of the appliance or place
a candle inside to remove the odours.
• not use mechanical devices or other means to accelerate the
defrosting process.
discarding the appliance, remove the door gasket while
leaving the shelves and baskets in place and keep children away
from the appliance.
of all packaging materials (such as plastic bags and
styrofoam) away from children. The packaging materials can
cause suffocation.
Technical Safety
ventilation openings, in the appliance enclosure or in the
built-in structure, clear of obstruction.
• not use electrical appliances inside the food storage
compartments of the appliance, unless they are of the type
recommended by the manufacturer.
refrigerant and insulation blowing gas used in the appliance
require special disposal procedures. Consult with service agent or
a similarly qualified person before disposing of them.
appliance contains a small amount of isobutane refrigerant
(R600a), natural gas with high environmental compatibility, but it is
also combustible. When transporting and installing the appliance,
care should be taken to ensure that no parts of the refrigerating
circuit are damaged.
leaking out of the pipes could ignite or cause an
• a leak is detected, avoid any naked flames or potential sources
of ignition and air the room in which the appliance is standing for
several minutes. In order to avoid the creation of a flammable gas
air mixture if a leak in the refrigerating circuit occurs, the size of
the room in which the appliance is used should correspond to the
amount of refrigerant used. The room must be 1 m² in size for
every 8 g of R600a refrigerant inside the appliance.
amount of refrigerant in your particular appliance is shown on
the identification plate inside the appliance.
start up an appliance showing any signs of damage. If in
doubt, consult your dealer.
appliance is intended to be used in household and similar
applications only. It should not be used for commercial, or catering
purposes, or in any mobile application such as a caravan or boat.
• not store explosive substances such as aerosol cans with a
flammable propellant in this appliance.
To reduce the risk of minor injury to persons, malfunction,
or damage to the product or property when using this
product, follow basic precautions, including the following:
• not tilt the appliance to pull or push it when transporting.
sure not to get a body part such as a hand or foot stuck
while moving the appliance.
• not touch frozen food or the metal parts in the freezer
compartment with wet or damp hands. It may cause frostbite.
• not place glass containers, bottles or cans (especially those
containing carbonated drinks) in the freezer compartment, shelves
or ice bin that will be exposed to temperatures below freezing.
tempered glass on the front side of the appliance door or the
shelves can be damaged by an impact. If it is broken, do not
touch it with wet hands, as this may result in injury.
• not place heavy objects on top of the door in door.
• not use the door in door as a chopping board and ensure it is
not scratched by a sharp tool, as this may cause appliance
• not hang from the appliance door, storage room, shelf or fridge
door in door or climb up into it.
• not store an excessive amount of water bottles or containers
for side dishes on the door baskets. The basket may break or
your hand may bump into the surrounding structure, causing
food organized inside the appliance.
animals from nibbling on the power cable or water hose.
• not open or close the appliance door with excessive force.
• the hinge of the appliance door is damaged or operates
improperly, stop using the appliance and contact an authorized
service centre.
• not damage the refrigerant circuit.
• not place any electronic appliance (such as heater and mobile
phone) inside the appliance.
• not clean glass shelves or covers with warm water when they
are cold. They may break if exposed to sudden temperature
eat frozen foods immediately after they have been taken
out in the freezer compartment.
• not insert your hands into the mechanical part of the automatic
icemaker such as the ice bin or the ice dispenser.
• not use a thin crystal cup or chinaware when dispensing.
• not remove the cover of the automatic icemaker. Touching any
mechanical part of the automatic icemaker. It may result in injury.
sure not to get a hand or foot stuck upon opening or closing
the appliance door.
• not open the door of the appliance with the door in door open,
or do not open the door in door while the door of the appliance is
open. The door in door may be struck by the edge of the
appliance and damaged.
• not insert the shelves upside down. The shelves may fall,
causing injury.
• remove frost from the appliance, contact an LG Electronics
customer information centre.
of the ice inside the ice bin in the freezer compartment
during an extended power outage.
the water supply line (for plumbed models only) to a
potable water source only. Otherwise, impurities in the water may
cause illness.
Spanner Type 1
Spanner Type 2
Owner's Manual
Egg Box (Optional)
Ring Sheet
Cleaning Cloth (Optional)
••The appearance or components of the appliance may differ from model to model.
Notes for Movement and
••Remove all food from inside the appliance.
Then, transport the appliance only after fixing
fragile parts such as shelves and the door
handle with tape. Failure to do so may cause
appliance damage.
••Pull the power plug out, insert and fix it into
the power plug hook at the rear or on top of
the appliance. Failure to do so may cause
damage to the power plug or floor scratch.
••When transporting the appliance, more than
two people should transport the appliance
carefully. Dropping the appliance, which is
extremely heavy, may cause personal injury or
appliance failure.
••When transporting the appliance over a long
distance, keep the appliance upright. The
appliance may fall over, causing malfunctions.
Never transport the appliance laying down as
it can cause a refrigerant circulation
malfunction when it is turned back on again.
Notes for Installation
••Install the appliance on a solid and flat area.
−−If the appliance is installed on an uneven
floor, it can cause vibration and noise
causing the appliance to fall resulting in
injury. It could also cause the doors not to
close correctly and introduce moisture inside
the unit during operation.
−−If the appliance front or rear is not level,
adjust the front feet so that it can be
corrected. Severe cases may need the floor
to be packed out with strips of thin timber.
••Avoid placing the unit near heat sources,
direct sunlight or moisture.
••Connect the power supply cord (or plug) to
the outlet. Don't double up with other
appliances on the same outlet.
••After connecting the power supply cord (or
plug) to the outlet, Wait two or three hours
before you put food into the appliance. If you
add food before the appliance has cooled
completely, your food may spoil.
••After installing the appliance, connect the
power plug into a socket outlet. Before moving
and discarding the appliance, disconnect the
plug from the socket outlet.
Dimensions and Clearances
Ambient Temperature
••Too small of a distance from adjacent items
may result in the degradation of freezing
capability and increased electricity costs. Allow
over 50 mm of clearance from each adjacent
wall when installing the appliance.
••The appliance is designed to operate within a
limited range of ambient temperatures,
depending on the climate zone. Do not use
the appliance at a temperature exceeding the
••The internal temperature could be affected by
the location of the appliance, the ambient
temperature, the frequency of door opening
and so on.
••The climate class can be found on the rating
Depth A
912 mm
1797 mm
918 mm
20 mm
898 mm
996 mm
1637 mm
Depth B
912 mm
1797 mm
753 mm
20 mm
733 mm
996 mm
1637 mm
Climate Class
SN (Extended
N (Temperate)
ST (Subtropical)
T (Tropical)
Ambient Temperature
Range ºC
+10 - +32
+16 - +32
+16 - +38
+16 - +43 / +10 - +43*
*Australia, India, Kenya
••The appliances rated from SN to T are
intended to be used at an ambient
temperature between 10 ºC and 43 ºC.
••You can determine what type of appliance it is
by looking at the label inside the fridge
Removing the Door
When it is necessary to move the appliance
through a narrow opening, removing the doors
is the recommended procedure.
Rotate the hinge lever counterclockwise.
Lift the top hinge free of the hinge lever
• Disconnect the power cord, house fuse or
circuit breaker before installing or servicing the
appliance. Failure to follow these instructions
may result in death, fire or electric shock.
Removing the Fridge Door
Open the door. Remove the top hinge cover
screw (1) and the hinge cover (2).
Hinge cover
Hinge lever latch
• When removing the upper hinge, be sure to
support the door as it will fall forwards. It is
recommended that two or more people carry
out the door removal and refitting.
• When lifting the hinge free of the latch, be
careful that the door does not fall forward.
• Place the door, inside facing up, on a
non-scratching surface.
Lift the upper hinge fixed between the
appliance and the appliance door and then
remove it.
Upper hinge
Disconnect all the wire harnesses.
Lift the door from the middle hinge pin and
remove the door.
• Place the door on a non-scratching surface
with the inner side facing up.
Removing the Freezer Door
Remove the two hinge bolts.
Adjusting the Height of the
If the door is too low, lift the door up and screw
on a door hinge bolt in the manner shown
below using a spanner and a pair of long nose
Adjusting the Fridge Door
Twist the hinge to raise the pivoting end so
that the door can be lifted off.
Lift the door off the lower hinge pin and
remove it.
Left Door
Open the fridge door and use the spanner type
1 to rotate the door hinge bolt as shown below.
Height difference
Fridge door
Remove the door by lifting it off the lower
hinge pin.
Freezer door
Lower Hinge
Refitting the Doors
Mount the doors in the reverse sequence of
their removal once the appliance has been
passed through all access doors.
Right Door
If the door is too low, use the spanner type 1 to
rotate the door hinge bolt as shown below.
Adjusting the Freezer Door
If the door is too low, lift the right door up and
insert use a pair of long nose pliers to insert
ring sheets until both doors are level.
Keeper nut
Adjustment hinge pin
Height difference
Loosen the keeper nut by rotating it
counterclockwise using a 19 mm spanner.
Fridge door
Freezer door
To loosen the nut
Fridge door
Adjust the difference in the height of the
appliance door by rotating the adjustment
hinge pin clockwise or counterclockwise
with an 8 mm spanner.
Freezer door
After adjusting the difference in the height
of the appliance door, fasten the keeper nut
by rotating it clockwise.
To tighten the nut
If it is impossible to adjust the height of the
appliance door through the above method, level
the door according to the following guide.
Adjusting a Tilted Appliance
When the appliance is tilted forward or
backward, use the spanner type 2 to rotate the
adjustment nut.
Adjustment nut
Door Up
Door Down
Height difference
Open the door and use the supplied spanner
type 2 to adjust the level of the lower side,
using the nut on the adjustable round foot as
per the below diagram.
Earth (Grounding)
Construction (Optional)
*Applicable to some models only
Assemble (Install) the earth firmly
(Applicable to some models only)
When the earth connection is unstable, it can
cause a problem or an electric shock in case of
electricity leakage.
When installing and using the product in the
following location, you must do an earth
construction by requesting to your retailer.
(Earth construction is not free.)
••Unfloored or dirt floored (room with dirt and no
floor),concrete floor etc., and location where
leakage and dew drops can occur including
locations where water can drip such as near
the sink, basement etc.Connect the earth wire
to the earth connecting screw on the rear side
of the product.
Do not connect the earth wire to the following
••Water pipe and gas pipe have the possibility
of explosion and flammable danger.
••Telephone line earth and lightning rod are
dangerous with high current in case of
When installing near wet locations, you are
obligated to install the circuit breaker in addition
to the earth wire. Consult with your retailer.
Earth (grounding) construction
(Applicable to some models only)
It is recommended to install the earth to prevent
electric shock in case of electricity leakage.
About connection :
••Connect the earth line to the earth wire
assembly screw on the back of the
Do not connect the earth wire to the following
••Gas pipe
It can cause an explosion and can be
••Telephone earth wire and lightning rod
It is dangerous during lighting.
••Water pipe and water tap
The earth wire connection will not work when
the middle of the water pipe is made of
When installing the product in a humid or wet
location, you must install the earth wire.
−− Unfloored or dirt floored room (Room with
dirt and no floor), concrete floor
−− Location where it can get wet such as near
the sink
−− Location where water can leak or is humid
such as basement
−− Other wet or humid location
Especially, for locations where it always get wet
such as near the restaurant sink, you are
obligated by the law to install a circuit breaker
in addition to the earth wire.
After consulting with your retailer or electric
construction company, you must do the earth
wire construction (Type 3 earth construction).
Earth construction is not done for free.
Parts and Functions
1 Control Panel
To set the freezer and fridge temperatures.
2 InstaView Door in Door
The InstaView Door in Door compartment allows for easy access to commonly used food items.
3 Door in Door Lever
This lever opens Door in Door.
••The appearance or components of the appliance may differ from model to model.
1 Smart Diagnosis Unit
Use this function when contacting LG Electronics customer information centre to help make an
accurate diagnosis when the appliance operates abnormally or a failure occurs.
2 Bluetooth Sound Bar (Optional)
You can connect your smart device to a bluetooth sound bar. Please see the enclosed guide in
the appliance for more details.
3 LED Lamp
The LED lamps inside the appliance light up when you open the door.
4 Hygiene Fresh
This function minimizes bacteria and odor inside the appliance.
5 Fridge Shelf
This is where refrigerated foods and other items are stored.
• The shelf height can be adjusted by inserting the shelf in another groove of different height.
• Store the foods with higher moisture content at the front of the shelf.
• The actual number of shelves will differ from model to model.
6 Folding Shelf
Shelf is adjustable to meet individual storage needs.
7 Vegetable Box
This is where fruits and vegetables are stored to remain fresh for as long as possible.
8 Extra Space (Optional)
This is where small food items such as cheese and ham can be stored.
9 Door Mullion
This prevents cold air from leaking from the appliance.
10 Fridge Door Basket
This is where small packages of refrigerated foods, drinks and sauce containers are stored.
11 In & Out Basket
This is where cooking condiments can be stored.
If necessary, the in & out basket may be taken out separately.
12 Tilting Fresh Basket
This is where fresh vegetables that should be eaten soon can be stored.
13 Dairy Basket
This is where dairy foods such as butter and cheese can be stored.
14 Door in Door (Optional)
This is where foods which are taken out frequently such as beverages and snacks are stored.
1 Easy Icemaker (Type 1)
This is where ice is manually produced and stored.
2 Freezer Basket
This is where small packages of frozen food can be stored.
• Do not store ice cream or food which will be stored for a long period of time within these
3 Icemaker (Type 2)
This is where ice is manually produced and stored.
4 Fresh Zone (Optional)
This compartment is designed to be able to store fresh food for a long time without the odour
mixing with other stored food.
• Put food in the fresh zone and keep the lid tightly closed.
5 Freezer Tray
This is where frozen foods such as meat, fish, and ice cream can be stored.
• The sliding trays allow easy access and convenience of use.
6 Freezer Drawer
This is for long-term storage of frozen items.
Notes for Operation
Suggestion for Energy Saving
••Do not use the ice water dispenser tank for
beverages other than drinking water.
••Users should keep in mind that frost can form.
If the door is not closed completely, if the
humidity is high during the summer, or if the
freezer door is opened frequently.
••Ensure there is sufficient space between food
stored on the shelf or door basket to allow the
door to close completely.
••Opening the door lets warm air enter the
appliance, and may cause the internal
temperature to rise.
••Do not open or close the appliance door
••The LED lamp is only intended for use in
domestic appliances and is not suitable for
household room illumination.
••If you are leaving the appliance turned off for
an extended period of time, remove all food
and unplug the power cord. Clean the interior,
and leave the doors slightly ajar to prevent
mold from growing in the appliance.
••Ensure there is sufficient space between
stored foods. This allows cold air to be
circulated evenly and lowers electricity bills.
••Store hot food only after it has cooled in order
to prevent dew or frost.
••When storing food in the freezer compartment,
set the freezer temperature lower than the
temperature indicated on the appliance.
••Do not set the temperature of the appliance
lower than needed. For ice making in normal
climates, the freezer temperatures should be
set to -18 °C or colder.
••Do not put food near the temperature sensor
of the fridge compartment. Keep a distance of
at least 3 cm from the sensor.
••Please note that a temperature rise after
defrosting has a permissible range in the
appliance specifications. If you wish to
minimise the impact this may have on the
food storage due to a temperature rise, seal
or wrap the stored food in several layers.
••The automatic defrosting system in the
appliance ensures that the compartment
remains free of ice buildup under normal
operating conditions.
Storing Foods Effectively
Max Freezing Capacity
••Store frozen food or refrigerated food inside
sealed containers.
••Check the expiration date and label (storage
instructions) before storing food in the
••Do not store food for a long period of time
(more than four weeks) if it spoils easily at a
low temperature.
••Place the refrigerated food or frozen food in
each fridge or freezer compartment
immediately after purchasing.
••Avoid refreezing any food which has been
completely thawed. Freezing any food which
has been completely thawed again will lower
its taste and nutrition.
••Do not wrap and store vegetables with
newspaper. Printing material of newspaper or
other foreign substances may smear and
contaminate food.
••Do not overfill the appliance. Fill less than 70
% of the space. Cold air can not circulate
properly if the appliance is overfilled.
••Cool hot food before storing. If too much hot
food is placed inside, the internal temperature
of the appliance can increase and negatively
affect other foods stored in the appliance.
••If you set an excessively low temperature for
food, it may become frozen. Do not set a
temperature lower than the required
temperature for the food to be stored correctly.
••Always keep the appliance clean.
••If there are chill compartments in the
appliance, do not store vegetables and fruits
with higher moisture content in the chill
compartments as they may freeze due to the
lower temperature.
••In the event of a blackout, call the electricity
company and ask how long it is going to last.
−−You should avoid opening the doors, while
the power is off.
−−When the power supply gets back to normal,
check the condition of the food.
••The Express Freeze function will allow the
freezer to its maximum freezing capacity. This
generally takes up to 24 hours, however, it will
automatically turn off after a given time and
can also be turned off manually at any given
••To get better air circulation, insert all inner
parts like baskets, drawers, and shelves.
Maximum Storage
••To get better air circulation, insert all drawers.
••If large quantities of food are to be stored, all
the freezer drawers shall be taken out of the
appliance except the bottom one and the food
shall be stacked directly on the freezer
shelves in the freezer compartment.
••To remove the drawers, first pick the food out
of drawers. Then use the handle of drawers,
pull out the drawers carefully. It may cause
••The shape of each drawer may be different,
insert in the right position.
Control Panel
Units and Functions
1 Fridge Temperature
••This sets the fridge target temperature.
2 Freezer Temperature
••This sets the freezer target temperature.
3 Hygiene Fresh
••This sets the Hygiene Fresh function.
4 Express Freeze
••This sets Express Freeze functions.
••This sets the appliance to connect to your
home’s Wi-Fi network.
5 *Lock
••This locks the buttons on the control panel.
−−The actual control panel may differ from model to model.
Notes for Using the Control Panel
••The control panel will turn on in any of the
following cases.
−−When the power is turned on
−−When a button is pressed
−−When the appliance door (fridge
compartment, freezer compartment, door in
door) is opened
••The control panel will turn off automatically for
energy saving in any of the following cases.
−−When one minute has passed after turning
on the power
−−When no button operation is carried out for
20 seconds after a desired button is pressed
−−When 20 seconds has passed after the
appliance door (fridge compartment, freezer
compartment, door in door) is opened and
••If there is any finger or skin contact to the
control panel while cleaning it, the button
function may operate.
Setting the Temperature
This sets the fridge temperature or freezer
••Press the Fridge button or Freezer button to
adjust the temperature.
••The initial temperature is set.
−−Fridge : 3 °C
−−Freezer : -18 °C
••The temperature can be adjusted.
−−Fridge : from 0 °C to 6 °C
−−Freezer : from -24 °C to -16 °C
••The actual inner temperature varies
depending on the food status, as the indicated
setting temperature is a target temperature,
not actual temperature within the appliance.
••The default temperature setting may vary
depending on the appliance.
••Wait until two or three hours have passed
after connecting the appliance to the outlet
before storing food in the appliance.
••The appliance can automatically detect
problems during the operation.
••If a problem is detected, the appliance may
not operate and an error code is displayed
even when any button is pressed.
••When this occurs, do not turn off the power
and immediately contact the LG Electronics
customer information centre. If you turn off the
power, the repair technician from the LG
Electronics customer information centre may
have difficulty finding the problem.
Setting Hygiene Fresh
Bacteria and odor inside the appliance can be
minimized with the Hygiene Fresh function.
However, the function is only effective for
bacteria floating in the appliance, not bacteria
adsorbed onto food.
••Each time you press the Hygiene Fresh
button, the Hygiene Fresh function mode will
change to Auto → Power → Off → Auto
Setting Express Freeze
Extra Space (Optional)
The function can quickly freeze a large amount
of ice or frozen foods.
••When you press the Express Freeze button,
the Express Freeze icon lights on the control
••The function is enabled and disabled in turn
each time you press the button.
••The Express Freeze function automatically
terminates after a specific period has passed.
Store small food items like cheese, ham,
cheese, etc.
Open and close by pushing or pulling the grips.
Setting and Resetting Lock
This locks the buttons on the control panel.
••Press and hold the Lock button for 3 seconds
. When the Lock function is set, all buttons are
••When you press the Lock button for 3
seconds, the Lock/Unlock icon on the control
panel lights. The function is enabled and
disabled in turn each time you press the
••If you press a button other than lock when the
lock is set, the button will not function.
••When you press a button other than lock
when the lock is set, the Lock/Unlock icon on
the control panel will flash 3 times.
••To change a setting, first press the Lock
button for three seconds to disable the
Extra space
••Be careful when handling and storing larger
eggs. They can break if the drawer is pushed
in while the cover is not completely closed.
••Observe the above diagrams when removing
and refitting the extra space supporter after
••Store all moist and easily-frozen food such as
tofu, sesame leaves, etc. on the front of the
In & Out Basket
Tilting Fresh Basket
This is meant to be used to store and carry
multiple items to and from the fridge
••When needed, the in & out carrier can be
taken out separately. It can be used to move
required condiments, drinks, snacks, etc. for
cooking at the same time.
This is ideal for storing vegetables that must be
eaten soon.
In & out basket
To open, press the latch and gently pull the
basket back.
To close, push the basket in until a “click”
sound is heard.
In & out carrier
••This basket must only be used for items
stored in the fridge. Do not place near any
heat sources.
••To avoid damaging the drawer, do not
overload it or apply excessive force when
opening or closing.
••Do not allow children to hang from the basket
when it is open or closed.
Door Mullion
InstaView Function
This door mullion prevents cold air from leaking
from the appliance.
The InstaView function on the Door-in-Door lets
you see if you’re running low on frequently used
items like beverages and snacks, without
opening the refrigerator door.
••The door alarm will sound every 30 seconds if
the door remains open longer than one
minute. Ensure that the folding mullion is
folded in before closing the left-hand door.
••To reduce the risk of door scratches and
breaking the centre door mullion, make sure
that the appliance door mullion is always
folded in.
Knock twice on the glass to turn the LED
light inside the Door-in-Door on or off.
The LED light turns off automatically after
ten seconds.
••The InstaView Door-in-Door function is
disabled when the right refrigerator door and
the left freezer door are open, for two seconds
after closing the door, and when the ice
dispenser is in use.
••Knock near the center of the glass. Knocking
near the edges of the glass may not activate
the InstaView Door-in-Door function properly.
••Knock hard enough that the knocking sound is
••The InstaView Door-in-Door function may
activate if a loud noise occurs near the
Door in Door (Optional)
Pull the lever at the bottom of the door upwards
until the door in door opens.
There is plenty of storage space inside the door
in door and its surrounding baskets, allowing
you to store food in an organized manner.
To lower moving basket, press up to release
the levers at the side of the basket and
lower the basket until it clicks into place.
• To avoid personal injury or damage to the
basket or its contents, empty the moving
basket bin before moving it up or down.
Moving Basket (Optional)
Easily move moving basket up and down as
• Remove all items from the moving basket
before moving it up or down.
• Adjusting the moving basket allows taller food
items to be stored more conveniently.
To raise the moving basket, hold the basket
in the centre and push the basket up until it
clicks into place.
This is where ice is manually produced and
••Take out the empty ice tray, fill it with water to
the water level line, and carefully push it back
in to avoid spilling the water.
Easy Icemaker (Type 1)
Filling the Ice Tray with Water Using the
Water Tank
Water level line
Remove the water tank from the top easy
••Ensure that it is slowly pushed all the way
back in before gently closing the freezer door.
Open the cover of the water tank and fill it
with water to the water level line.
Water level line
••It is normal for the water tank to have some
ice in it. Remove any ice from it when refilling
it water.
••Ensure that there is enough space in the ice
storage bin before filling it with ice from the
ice tray.
••Fill with potable water only.
Refit the cover and place the filled water
tank back into the easy icemaker.
Water tank
Ice tray
Ice storage bin
Taking Out Ice
Rotate the knob on the easy icemaker
Icemaker (Type 2)
To make ice, fill the ice tray with water and
insert it into its position.
Ice tray
Ice storage bin
Lift the ice storage bin slightly and remove.
To take ice out, rotate the knob of the ice
tray clockwise.
••If half-frozen ice is put into the ice storage bin,
it will cause the exiting ice cubes to lump
together. (It takes about 4 hours at - 20 °C for
ice production.)
••If the freezer door is frequently opened, warm
air enters the freezer compartment. It may
take a longer time to freeze ice.
••The icemaker produces ice normally once
approximately 48 hours have passed after the
appliance is initially installed.
••Be careful of pieces of ice and pointed ice.
••Lift and remove the ice storage bin gently
when it has ice in it.
••The maximum capacity of the ice storage bin
is 3 ice trays full of ice.
••Do not store ice that is not completely frozen.
••Be careful not to twist the ice maker with force
since it can break.
••Do not freeze the ice in the ice storage bin.
This could break it and cause appliance
damage or injury.
••You can remove the icemaker or ice storage
bin to create more space inside the freezer if
you do not use it.
Fresh Zone (Optional)
This compartment is designed to be able to
store fresh food for a long time without the
odour mixing with other stored food.
••Put food in the fresh zone and keep the lid
tightly closed.
Using LG SmartThinQ
Things to check before using LG
••For appliances with the
Check the distance between the appliance
and the wireless router (Wi-Fi network).
••If the distance between the appliance and
the wireless router is too far, the signal
strength becomes weak. It may take a
long time to register or installation may
Turn off the Mobile data or Cellular Data
on your smartphone.
••For iPhones, turn data off by going to
Settings → Cellular → Cellular Data.
Connect your smartphone to the wireless
••If the appliance is having trouble connecting to
the Wi-Fi network, it may be too far from the
router. Purchase a Wi-Fi repeater (range
extender) to improve the Wi-Fi signal strength.
••The Wi-Fi connection may not connect or may
be interrupted because of the home network
••The network connection may not work
properly depending on the Internet service
••The surrounding wireless environment can
make the wireless network service run slowly.
••The appliance cannot be registered due to
problems with the wireless signal
transmission. Unplug the appliance and wait
about a minute before trying again.
••If the firewall on your wireless router is
enabled, disable the firewall or add an
exception to it.
••The wireless network name (SSID) should be
a combination of English letters and numbers.
(Do not use special characters.)
••Smartphone user interface (UI) may vary
depending on the mobile operating system
(OS) and the manufacturer.
••If the security protocol of the router is set to
WEP, you may fail to set up the network.
Please change it to other security protocols
(WPA2 is recommended) and register the
product again.
Installing LG SmartThinQ
••To verify the Wi-Fi connection, check that
icon on the control panel is lit.
••The appliance supports 2.4 GHz Wi-Fi
networks only. To check your network
frequency, contact your Internet service
provider or refer to your wireless router
••LG SmartThinQ is not responsible for any
network connection problems or any faults,
malfunctions, or errors caused by network
Search for the LG SmartThinQ application from
the Google Play Store or Apple App Store on a
smart phone. Follow instructions to download
and install the application.
••If you choose the simple login to access the
LG SmartThinQ application, you must go
through the appliance registration process
each time you change your smartphone or
reinstall the application.
Wi-Fi Function
••For appliances with the
Communicate with the appliance from a smart
phone using the convenient smart features.
Firmware Update
Re-registering the Appliance or
Registering Another User
Press and hold the Wi-Fi button for 3 seconds
to temporarily turn it off. Run the LG
SmartThinQ application and follow the
instructions in the application to register the
Keep the appliance performance updated.
Smart Diagnosis™
••To disable the Wi-Fi function, press and hold
the Wi-Fi button for 3 seconds. Wi-Fi icon will
be turned off.
If you use the Smart Diagnosis function, you will
be provided with the useful information such as
a correct way of using the appliance based on
the pattern of use.
Allows you to set various options on the
refrigerator and in the application.
••If you change your wireless router, your
Internet service provider or your password
after registering the appliance, please delete it
from the LG SmartThinQ Settings → Edit
Product and register again.
••The application is subject to change for
appliance improvement purposes without
notice to users.
••Functions may vary by model.
Connecting to Wi-Fi
The Wi-Fi button, when used with the LG
SmartThinQ application, allows the appliance to
connect to a home Wi-Fi network. The Wi-Fi
icon shows the status of the appliance’s
network connection. The icon illuminates when
the appliance is connected to the Wi-Fi network.
Initial Appliance Registration
Run the LG SmartThinQ application and follow
the instructions in the application to register the
Open Source Software Notice
To obtain the source code under GPL, LGPL,
MPL, and other open source licenses, that is
contained in this product, please visit http://
In addition to the source code, all referred
license terms, warranty disclaimers and
copyright notices are available for download.
LG Electronics will also provide open source
code to you on CD-ROM for a charge covering
the cost of performing such distribution (such as
the cost of media, shipping, and handling) upon
email request to opensource@lge.com. This
offer is valid for a period of three years after our
last shipment of this product. This offer is valid
to anyone in receipt of this information.
Smart Diagnosis™ Using a Smart
••For appliances with the
Use this function if you need an accurate
diagnosis by an LG Electronics customer
information centre when the appliance
malfunctions or fails.
Smart Diagnosis™ can not be activated unless
the appliance is connected to power. If the
appliance is unable to turn on, then
troubleshooting must be done without using
Smart Diagnosis™.
Using Smart Diagnosis™
Smart Diagnosis™ Through the
Customer Information Centre
Use this function if you need an accurate
diagnosis by an LG Electronics customer
information centre when the appliance
malfunctions or fails. Use this function only to
contact the service representative, not during
normal operation.
Press the Lock button to activate the lock
••If the lock function has been activated
already, press the Lock button to
deactivate the lock function, and then
press the Lock button again to activate
the lock function.
••Please note that the Smart Diagnosis
function will not operate until five minutes
has passed since the lock function was
Open the fridge door and then hold the
phone on the upper right speaker hole.
••Position the phone so that its microphone
is aligned with the speaker hole.
Press and hold the Freezer button for three
seconds or longer while continuing to hold
your phone to the speaker.
After the data transfer is complete, the
service agent will explain the result of the
Smart Diagnosis™.
••Position the phone so that its microphone is
aligned with the speaker hole.
••The Smart Diagnosis™ sound is generated
after around three seconds.
••Hold the phone to the upper right speaker
hole and wait while the data is transmitted.
••Do not take the phone off the speaker hole
while the data is transmitted.
••The data transfer sound may be harsh to the
ear while the Smart Diagnosis™ data is being
transmitted, but do not take the phone off the
speaker hole for accurate diagnosis until the
data transfer sound has stopped.
••When the data transfer is complete, the
transfer completion message is displayed and
the control panel is automatically turned off
and then on again after a few seconds.
Afterwards the customer information centre
explains the diagnosis result.
••The Smart Diagnosis™ function depends on
the local call quality.
••The communication performance will improve
and you can transmit a better signal if you use
a land line home phone.
••If the Smart Diagnosis™ data transfer is poor
due to poor call quality, you may not receive
the best Smart Diagnosis™ service.
Notes for Cleaning
••When removing a shelf or drawer from inside
the appliance, remove all stored foods from
the shelf or drawer to prevent injury or
damage to the appliance.
−−Otherwise, injury may occur due to the
weight of stored foods.
••If cleaning the outside air vents of the
appliance by means of vacuuming, then the
power cord should be unplugged from the
outlet to avoid any static discharge that can
damage the electronics or cause an electric
••Detach the shelves and drawers and clean
them with water, and then dry them
sufficiently, before replacing them.
••Regularly wipe the door gaskets with a wet
soft towel.
••Door basket spills and stains should be
cleaned as they can compromise storage
ability of the basket and could even be
••After cleaning, check if the power cable is
damaged, warm or improperly plugged.
••Keep the air vents on the exterior of the
appliance clean.
−−Blocked air vents can cause fire or appliance
••Waxing external painted metal surfaces helps
provide rust protection. Do not wax plastic
parts. Wax painted metal surfaces at least
twice a year using appliance wax (or auto
paste wax). Apply wax with a clean, soft cloth.
••When cleaning the inside or outside of the
appliance, do not wipe it with a rough brush,
toothpaste, or flammable materials. Do not
use cleaning agents containing flammable
−−This may cause discoloration or damage to
the appliance.
−−Flammable substances: alcohol (ethanol,
methanol, isopropyl alcohol, isobutyl alcohol,
etc.), thinner, bleach, benzene, flammable
liquid, abrasive, etc.
••For the appliance exterior, use a clean sponge
or soft cloth and a mild detergent in warm
water. Do not use abrasive or harsh cleaners.
Dry thoroughly with a soft cloth.
••Never clean the shelves or containers in the
−−The parts may become deformed due to the
••If the appliance is equipped with an LED
lamp, do not remove lamp cover and LED
lamp in any attempt to repair or service it.
Please, contact the LG Electronics customer
information centre.
Cleaning the Shelf
Cleaning the Vegetable Box
Removing the Fridge Shelf
Removing the Vegetable Box
Tilt the front of the shelf up and then lift the
shelf straight up.
Pull the shelf out.
Open the fridge door and take all the
shelves out from the fridge compartment.
Lift the vegetable box with both hands and
make space in the back by pulling it toward
Refitting the Fridge Shelf
Tilt the front of the shelf up and guide the
shelf hooks into the holes at the desired
Lower the front of the shelf so that the
hooks into the holes.
Grab the back side with one hand to lift the
vegetable box, and at this time, take it out
tilted at an angle.
Refitting the Vegetable Box
Mount them in the reverse order of the removal
Removing the Vegetable Drawer
Open the doors and remove the contents of
the door in door cases and baskets.
Remove the door in door case from the
Refitting the Vegetable Drawer
Insert the bottom of the vegetable drawer into
its original position and gently push it back in
while lowering it.
Cleaning the Fridge/Freezer
Removing and Refitting the
Fridge/Freezer Basket
Remove the contents of the drawer. Hold
the handle of the vegetable drawer and
gently pull it out completely until it stops.
To remove the basket, hold the basket with both
hands and slightly lift up the front part to pull it
Lift the vegetable drawer up and remove it
by pulling it out.
To refit the basket, align both sides of the
basket with the guides and push it down until
Tilt the cover slightly and support it with
both hands while pulling it out.
Cleaning the Door in Door
Removing the Case from the Door
in Door
Lift and remove the moving basket from the
case after removing the screws from each
of the side rails.
Lift the case from door in door up and take
it out with both hands.
Refitting the Case from the Door
in Door
Lift and remove the bottom of the dairy
basket from the whole case.
Mount them in the reverse order of the removal
Removing the Fridge Basket from
the Door in Door
Hold both ends of the basket and lift up the
front part of the basket.
Move the moving basket to the top position.
Refitting the Fridge Basket from
the Door in Door
Mount them in the reverse order of the removal
Cleaning the Freezer Tray/
Removing the Freezer Tray/
Cleaning the Easy Icemaker
Removing the Easy Icemaker
Hold both ends of the easy icemaker basket
on the upper part of the easy icemaker and
pull it upward to remove it.
Hold both ends of the ice storage bin on the
upper part of the easy icemaker and pull
upward to remove it.
Open both freezer doors completely. Pull
out the freezer trays and drawers to full
extension and remove all of the contents.
With the trays and drawers fully extended,
lift up the front and pull the trays and
drawers out to remove them.
••The trays and drawers are heavy. Always use
two hands when removing or assembling the
trays and drawers to avoid product damage or
personal injury.
••Always open the freezer doors completely
before removing or assembling the trays and
Refitting the Freezer Tray/Drawer
Mount them in the reverse order of the removal
••Disassembly must be done in the above order
to avoid damage to the icemaker.
Refitting the Easy Icemaker
Mount them in the reverse order of the removal
There is no
refrigeration or
Is there a power interruption?
If the power plug unplugged
from the outlet?
Is the fridge or freezer
temperature set to its warmest
Is the appliance in direct
sunlight, or is it near a heat
generating object such as
cooking oven or heater?
••Check the power of other
••Plug the power plug in the outlet
••Set the fridge or freezer temperature
to 'Medium'.
••Check the installation area and
reinstall it away from heat generating
••Cool the hot food first before putting
it in the fridge or freezer
Maintain an appropriate space
Did you put in too much food?
between food.
Completely close the door and make
Are the appliance doors
sure that stored food is not
completely closed?
obstructing in the door.
Is there enough space around ••Adjust the installation position to
make enough space around the
the appliance?
Is the fridge or freezer
••Set the fridge or freezer temperature
temperature set to 'Warm'?
to 'Medium'.
Did you put in food with a
••Store foods with strong smells in a
strong smell?
The appliance
sealed containers.
contains a bad smell.
••Throw away rotten vegetables and
Vegetables or fruit may have
clean the vegetable drawer. Do not
spoiled in the drawer?
store vegetables too long in the
vegetable drawer.
••It is not possible for customers to
replace the inside lamp in the
The inside lamp in the Does the inside lamp in the
appliance as they are not
appliance does not
serviceable. If the inside lamp does
turn on.
not turn on, please contact the LG
Electronics customer information
There is poor
refrigeration or
Did you store hot food without
cooling it first?
The appliance door is
not closed tightly.
Is the appliance leaning
Were the shelves properly
Did you close the door with
excessive force?
It is difficult to open
the appliance door.
Did you open the door right
after you closed it?
Door mullion does not Are front leveling legs
fold in and out
extended, appliance level, and
doors aligned?
••Adjust the front feet to raise the front
side slightly.
••Refit the shelves if needed.
••If you apply too much force or speed
when closing the door, it may remain
briefly open before closing. Make
sure that you do not slam the door
closed. Close without force.
••If you try to open the appliance door
within one minute after you closed it,
you may have difficulties because of
the pressure inside the appliance.
Try to open the appliance door again
in a few minutes so that the internal
pressure stabilizes.
••Once the door baskets are filled, the
doors may become misaligned,
preventing the door mullion or the
Auto Open Door function from
working properly. Extend both front
leveling legs fully so they are in firm
contact with the floor. Follow the
instruction in the Door Alignment
section to raise the left appliance
door until the door mullion is once
again working properly. Adjust the
right appliance door so it aligns with
the left appliance door.
the hot food first before putting
Did you store hot food without ••itCool
in the fridge or freezer
cooling it first?
••Although the condensation will
Did you leave the appliance
disappear soon after you close the
There is condensation door open?
appliance door, you can wipe it with
inside the appliance
a dry cloth.
or on the bottom of
Condensation can form due to the
the vegetable drawer
Do you open and close the
temperature difference from the
appliance door too frequently?
outside. Wipe out the dampness with
a dry cloth.
Did you put warm or moist
••Store food in a covered or sealed
food inside without sealing it
in a container?
Doors may not be closed
Frost has formed in
the freezer
Did you store hot food without
cooling it first?
Is the air entry or exit of the
freezer compartment blocked?
Is the freezer compartment
••Check if the food item inside the
appliance is blocking the door and
make sure that the door is tightly
••Cool the hot food first before putting
it in the fridge or freezer
••Make sure that air entry or exit is not
blocked so that the air can circulate
••Maintain an appropriate space
between items.
Did you open and close the
or condensation can form if the
appliance door frequently or is ••Frost
outside air penetrates inside the
the appliance door improperly
Frost or condensation closed?
has formed inside or
••Condensation can appear on the
outside the appliance.
exterior of the appliance if the
Is the installation environment
installation area is too humid or on a
humid day such as a rainy day. Wipe
off any moisture with a dry cloth.
Is the appliance installed on a
••Install the appliance on a solid and
weak floor or improperly
flat area.
The appliance is
noisy and generates
abnormal sounds.
The side or front of
the appliance is
There is water inside
or outside of the
••Adjust the installation position to
allow enough clearance around the
Are objects scattered behind
••Remove the scattered objects from
the appliance?
behind the appliance.
Is there an object on top of the ••Remove the object on top of the
••The heat releasing pipe to prevent
condensation is installed on the front
There are anti condensation
and side of the appliance. You may
pipes fitted to these areas of
feel it particularly hot right after the
the appliance to reduce
appliance is installed or during the
condensation forming from
summer. You can be assured that
around the door area.
this is not a problem and is quite
Is there water leakage around
••Check if the water has leaked from a
the appliance?
sink or another place.
Check if the water is from the
Is there water on the bottom of
thawed frozen food or a broken or
the appliance?
dropped container.
Does the rear of the appliance
touch the wall?
Clicking noises
Rattling noises
Appliance with linear
compressor was moved while
Whooshing noises
Gurgling noises
Popping noises
The defrost control will click
when the automatic defrost
cycle begins and ends. The
thermostat control (or
••Normal Operation
appliance control on some
models) will also click when
cycling on and off.
Rattling noises may come from
the flow of appliance, the
water line on the back of the
••Normal Operation
unit (for plumbed models
only), or items stored on top of
or around the appliance.
or uneven or leveling
Appliance is not resting evenly ••Floor is weakbe
adjusted. See the
legs need to
on the floor.
Door Alignment section.
Evaporator fan motor is
circulating air through the
fridge and freezer
Air is being forced over the
condenser by the condenser
Appliance flowing through the
cooling system
Contraction and expansion of
the inside walls due to
changes in temperature.
If the side or back of the
appliance is touching a cabinet
or wall, some of the normal
vibrations may make an
audible sound.
••Normal operation. If the compressor
does not stop rattling after three
minutes, turn the power to the
appliance off and then on again.
••Normal Operation
••Normal Operation
••Normal Operation
••Normal Operation
••To eliminate the noise, make sure
that the sides and back do not make
any contact with any wall or cabinet.
Your home appliance
and smartphone is
not connected to the
Wi-Fi network.
••Find the Wi-Fi network connected to
The password for the Wi-Fi
your smartphone and remove it, then
that you are trying to connect
register your appliance on LG
to is incorrect.
Turn off the Mobile data of your
Mobile data for your
smartphone and register the
smartphone is turned on.
appliance using the Wi-Fi network.
••The wireless network name (SSID)
The wireless network name
should be a combination of English
(SSID) is set incorrectly.
letters and numbers. (Do not use
special characters.)
••Only a 2.4 GHz router frequency is
supported. Set the wireless router to
2.4 GHz and connect the appliance
The router frequency is not 2.4
to the wireless router. To check the
router frequency, check with your
Internet service provider or the
router manufacturer.
••If the distance between the
appliance and the router is too far,
The distance between the
the signal may be weak and the
appliance and the router is too
connection may not be configured
correctly. Move the location of the
router so that it is closer to the
Download PDF