LG | GR-B404ELDZ | LG GR-B404ELDZ Owner’s Manual

ENGLISH
OWNER’S MANUAL
FREEZER
Read this owner's manual thoroughly before operating the appliance
and keep it handy for reference at all times.
www.lg.com
MFL68864564_Rev.01
Copyright © 2017 - 2018 LG Electronics Inc. All Rights Reserved.
This manual is produced for a group of products
and may contain images or content different from
the model you purchased.
This manual is subject to revision by the
manufacturer.
......................................03
Important Safety Instructions ....................................................... 05
12
Notes for Installation ................................................................... 12
Leg Adjustment ........................................................................... 12
To Reverse the Doors.................................................................. 13
To Install Refrigerators in Pairs................................................... 13
14
Parts and Functions.....................................................................14
Notes for Operation ....................................................................15
Using Control Panel.....................................................................16
Using Ice Maker...........................................................................19
Using Easy Open Door ................................................................19
Using Other Functions ................................................................19
SMART FUNCTIONS .............................................. 20
Using LG SmartThinQ Application .............................................. 20
Using the Smart Diagnosis™ Function ....................................... 22
PRODUCT MANAGEMENT....................................23
Cleaning ..................................................................................... 23
............................................24
ENGLISH
SAFETY INSTRUCTIONS
The following safety guidelines are intended to prevent unforeseen risks or
damage from unsafe or incorrect operation of the product.
The guidelines are separated into ‘WARNING’ and ‘CAUTION’ as described
below.
This symbol is displayed to the indicate matters and operations that
can cause risk. Read the part with this symbol carefully and follow the
instructions in order to avoid risk.
WARNING - This indicates that the failure to follow the instructions
can cause serious injury or death.
CAUTION - This indicates that the failure to follow the instructions
can cause the minor injury or damage the product.
WARNING
To reduce the risk of fire, electric shock, or injury to persons when using
your product, basic safety precautions should be followed, including the
following.
CHILDREN IN THE HOUSEHOLD
This appliance can be used by children aged from 8 years and above and persons with
reduced physical, sensory or mental capabilities or lack of experience and knowledge if
they have been given supervision or instruction concerning use of the appliance in a safe
way and understand the hazards involved. Children shall not play with the appliance.
Cleaning and user maintenance shall not be made by children without supervision.
PROHIBITION OF STORAGE OF EXPLOSIVE SUBSTANCES
• Do not store explosive substances such as aerosol cans with a flammable propellant in
this appliance.
03
TECHNICAL SAFETY
• Keep ventilation openings, in the appliance enclosure or in the built-in structure, clear
of obstruction.
• Do not use mechanical devices or other means to accelerate the defrosting process,
other than those recommended by the manufacturer.
• Do not damage the refrigerant circuit.
• Do not use electrical appliances inside the food storage compartments of the appliance,
unless they are of the type recommended by the manufacturer.
• The refrigerant and insulation blowing gas used in the appliance require special
disposal procedures. Consult with service agent or a similarly qualified person before
disposing of them.
• This appliance contains a small amount of isobutane refrigerant (R600a), natural gas
with high environmental compatibility, but it is also combustible. When transporting and
installing the appliance, care should be taken to ensure that no parts of the refrigerating
circuit are damaged.
• Refrigerant squirting out of the pipes could ignite or cause an eye injury.
• If a leak is detected, avoid any naked flames or potential sources of ignition and air
the room in which the appliance is standing for several minutes. In order to avoid the
creation of a flammable gas air mixture if a leak in the refrigerating circuit occurs, the
size of the room in which the appliance is used should correspond to the amount of
refrigerant used. The room must be 1 m2 in size for every 8 g of R600a refrigerant
inside the appliance.
• The amount of refrigerant in your particular appliance is shown on the identification
plate inside the appliance.
• Never start up an appliance showing any signs of damage. If in doubt, consult your
dealer.
APPLIANCE USAGE RANGE
This appliance is intended to be used in household and similar applications such as
• staff kitchen areas in shops, offices and other working environments;
• farm houses and by clients in hotels, motels and other residential type environments;
• bed and breakfast type environments;
• catering and similar non-retail applications.
04
ENGLISH
Important Safety Instructions
WARNING
To reduce the risk of fire, electric shock, or injury to persons when using
your product, basic safety precautions should be followed, including the
following.
Installation
• Ground the product for safety. For more
details on grounding, inquire at an LG
Electronics service centre. Improper
grounding of the product can cause
product failure or electric shock due to
short circuit.
• Install the product on a solid and flat
area. If the product is installed on an
uneven floor, it can generate vibration
and noise or cause misalignment of the
door. If the product is not installed on an
even floor, it may fall, causing injury or
death.
• Be careful not to let the door fall during
assembly or disassembly. This can
cause injury.
• Be careful not to puncture or tear the
cable during assembly or disassembly
of the product door. This can cause
electric shock or fire.
• Do not install the product in a damp
area and keep away from splashing
rain or water. Water can damage the
insulation causing the electric shock or
fire.
• Be careful not to expose the rear of the
product during the installation. Exposure
can cause electric shock or injury.
05
Power
• This appliance is equipped with a
cord having an equipment-grounding
conductor and grounding plug. The plug
must be plugged into an appropriate
outlet that is properly installed and
grounded in accordance with all local
codes and ordinances.
• Use only grounded extension socket
outlets. Using an ungrounded extension
socket outlet can cause electric shock
or injury.
• Do not plug multiple products into
multiple socket-outlets or extension
cords. This can cause a fire.
• Be careful not to point the power plug
up or let the product lean against the
plug. This may allow moisture into the
power plug or damage the power plug
causing the electric shock or fire.
• Remove the power plug when you
clean the product or replace the inside
lamp. Not removing the plug can cause
electric shock or injury.
• Do not touch the power plug with wet
hands. It can cause the electric shock
or injury.
06
• Plug the power in the outlet tightly
after removing the moisture and dust
completely. Improper contact can cause
the electric shock or fire.
• When pulling out the power plug from
an outlet, hold the power plug, not the
cable. Damage of the cable can cause
the electric shock or injury.
• If the power cable or power plug is
damaged or the hole of the outlet socket
is loose, do not use the power plug and
contact LG Electronics service centre.
Improper contact can cause electric
shock or fire.
• Unplug the power plug during thunder
or lightening or when not in use for a
long period of time. Storms can cause
electric shock or fire.
• Do not bend the power cable
excessively or place a heavy object on
top of it. Damage of the power cable
can cause electric shock or fire.
• Do not extend the length of the power
cable or alter it. Electrical damage of the
power cable can cause electric shock or
fire.
ENGLISH
Operation
• In case of flood, stop using the product
and contact the LG Electronics service
centre. Contact with water can cause
electric shock or fire.
• If there is a gas leakage (isobutane,
propane, natural gas, etc.), do not touch
the product or power plug and ventilate
the area immediately. Sparks can cause
explosion, fire or injury. This product
uses a very eco-friendly gas (isobutane,
R600a) as the refrigerant. Although
it uses a small amount of the gas, it
is still combustible gas. Gas leakage
during product transport, installation or
operation can cause fire, explosion or
injury if sparks are caused.
• Do not spray the water inside or outside
the product to clean it. Water can
damage the insulation to cause electric
shock or fire.
• Do not clean the product with brushes,
cloths or sponges with rough surfaces
or which are made of metallic material.
This can damage the insulation and
cause electric shock or fire.
• Immediately unplug the power plug and
contact an LG Electronics service centre
if you detect any abnormal noise, odour
or smoke. This may indicate fire danger.
• Do not use the product for any purpose
(storage of medical or experimental
materials or shipping) other than
household use. Improper use can cause
electric shock, fire or explosion.
• Do not place hands or metallic objects
inside the area emitting the cold air,
cover or heat releasing grill on the back.
The bottom and back of the product are
made of steel, and may cause electric
shock or injury.
• Be careful of nearby children when you
open or close the product door. The
door may bump the child and cause
injury.
• Be careful of a child being trapped
inside the product. A child trapped inside
the product can suffocate and die.
• Only an authorized repair person from
LG Electronics service centre should
disassemble, repair, or modify the
product. Contact an LG Electronics
service centre if you move the product.
Improper service may cause injury,
electric shock or fire.
• Do not place heavy or fragile objects,
liquids, combustible substances, or
flammable objects (such as candles and
lamps) on the product. This can cause
electric shock, injury or fire.
07
Disposal
• Do not use or store flammable or
combustible substances (ether,
benzene, alcohol, chemical, LPG,
combustible spray, insecticide, air
freshener, cosmetics, etc.) near the
product. This can cause explosion or
fire.
• Do not use a hair drier to dry the inside
of the product or place a candle inside
to remove the odours. This can cause
electric shock or fire.
• If moisture penetrates inside the
product, unplug the power and contact
an LG Electronics service centre. This
can cause electric shock or fire.
• Do not apply excessive force or impact
to the back cover of the product.
This can cause electric shock, fire,
malfunction or explosion.
08
• When you dispose the product, remove
the door gasket while all parts are
where they should be and keep children
away from the product. A child trapped
inside the product can be killed.
• Dispose of the packaging material (such
as vinyl and styrofoam) away from
children. The packaging material can
suffocate a child.
Disposal of Your Old Appliance (as per e-waste Rules)
• When this crossed out wheeled bin symbol is depicted on the product and its
operator’s manual, it means the product is covered by the e-waste Management and
Handling Rules, 2011 and are meant to be recycled, dismantled, refurbished or
disposed off.
• Do's
− a. The product is required to be handed over only to the authorized recycler for
disposal.
− b. Keep the product in isolated area, after it becomes non-functional/unrepairable
so as to prevent its accidental breakage.
• Don't
− a. The product should not be opened by the user himself/herself, but only by
authorized service personnel.
− b. The product is not meant for re-sale to any unauthorized agencies/scrap dealer/
kabariwalah.
− c. The product is not meant for mixing into household waste stream.
− d. Do not keep any replaced spare part(s) from the product in exposed area.
• Any disposal through unauthorized agencies/person will attract action under
Environment (Protection) Act 1986.
• Hazards of improper handling or accidental breakage :
− a. The refrigerant (R134a) used, if overexposed, might cause dizziness and loss of
concentration. Liquid contact can cause irritation and frostbite. The refrigerant
(R600a), squirting out of the pipes could ignite or cause eye injury.
− b. The blowing agent cyclopentane is highly flammable liquid and vapor. Harmful to
aquatic life. Contact with liquid may cause cold burns/frost bites. Repeated
exposure causes skin dryness.
• This product is complied with the requirement of Hazardous Substances as specified
under Rule 13 (1) & (2) of the E-Waste (Management & Handling) Rules, 2011.
• To locate a nearest collection centre or call for pick-up (limited area only) for disposal
of this appliance, please contact Toll Free No. 1800-315-9999 / 1800-180-9999 for
details. All collection centre and pick up facilities are done by third parties with LG
Electronics India Pvt. Ltd. Merely as a facilitator. For more detailed information ,
please visit : http://www.lge.com/in
09
CAUTION
Violating this direction may cause injury or damage to house or contents.
Always be careful, please.
Installation
Operation
• Do not tilt the product to pull or push it
when transporting. The product can fall
down and cause injury.
• Do not touch the contents of the freezer
with a wet hand. This can cause
frostbite.
• The product should only be transported
by multiple people and while holding
handles on the front bottom and the rear
top of the product securely. Accidently
dropping the product may cause product
damage or body injury.
• Do not place glass containers, bottles
or cans (especially those containing
carbonated drinks) in the freezer
compartment, shelves or ice bin that
will be exposed to temperatures below
freezing.
• Do not place a living animal inside the
product. The animal can suffocate.
• Do not cling to the product door,
storage room or shelf or climb up on
it. The product can fall down or pinch
the hand in the door causing injury.
Be particularly cautious of children
operating the product.
• Keep food organized inside the product.
Items may fall down when you open or
close the product door causing injury.
• Prevent animals or pets from nibbling
on the power cable or water hose. This
can cause electric shock to the animal
or damage the product or property.
10
09
• Do not open or close the product door
with excessive force. Food stored inside
may fall causing injury.
• If the hinge of the product door is
damaged or operates improperly, stop
using it and contact an LG Electronics
service centre. If products fall down, it
can cause the product damage or injury.
• Supervise a child or a person with poor
cognitive skills to ensure they use the
product safely. This can cause injury.
• To remove frost from inside the product,
contact an LG Electronics service
centre. Defrosting improperly can cause
product damage.
• Be careful not to damage the refrigerant
line while using. Otherwise, it may
cause product damage.
• Do not place another electronic product
(such as heater and mobile phone)
inside the product during use. Using
the product for any purpose other than
storing food can cause fire or product
damage.
• Dispose of the ice inside the ice storage
bucket in the freezer during extended
power outage. The melting ice can
damage the product.
• Do not insert the shelves upside down.
The shelves may fall, causing injury.
10
11
INSTALLATION
Notes for Installation
•
cause vibration and noise causing the product to fall
resulting in injury.
• If the product front or rear are not level, put a solid
and push the product to level it horizontally.
Avoid placing the unit near heat sources, direct sunlight
or moisture.
Install accessories such as ice cube box, etc., in their
proper places. They are packed together to prevent
possible damage during shipment.
Connect the power supply cord (or plug) to the outlet.
Don't double up with other appliances on the same
outlet.
Product with handle shall be located at least 55 mm from
the wall on the hinge side to open door by 90°.
The warm air under and behind the product must be
able to escape or power consumption will increase.
• After installing the appliance, connect the power
plug into a socket outlet. Before moving and
discarding the appliance, disconnect the plug from
the socket outlet.
Ambient Temperature
The appliance is designed to operate within a
limited range of ambient temperatures, depending
on the climate zone. Do not use the appliance at
a temperature exceeding the limit. The internal
temperatures could be affected by the location of the
appliance, the ambient temperature, the frequency
of door opening and so on. The climate class can be
found on the rating label.
Climate Class
Ambient Temperature
Range °C
SN (Extended Temperate)
+10 - +32
N (Temperate)
+16 - +32
ST (Subtropical)
+16 - +38
T (Tropical)
+16 - +43 / +10 - +43*
* Australia, India, Kenya
NOTE
•The appliances rated from SN to T are intended
to be used at an amb ient temperature between
10 °C and 43 °C
Dimensions and Clearances
• Too small of a distance from adjacent items may
result in degradation of freezing capability and
increased electricity costs. Allow over 50mm
clearance from each adjacent wall when installing
the appliance.
A
D
G
Leg Adjustment
To avoid vibration, the unit must be leveled.
If required, adjust the leveling screws to compensate for
The front should be slightly higher than the rear to aid in
door closing.
F E
Leveling screws can be turned easily by tipping the
cabinet slightly.
B
H
Turn the leveling screws counterclockwise (
raise the unit, clockwise (
) to lower it.
) to
C
A
B
C
D
E
F
G
H
12
4J[F
595 mm
1850 mm
673 mm
30 mm
606 mm
643 mm
1120 mm
870 mm
11
To Reverse the Doors
Your freezer is designed with reversible doors, do that
they may open from either the left of right hand side to
suit your kitchen design.
NOTE
• However when you want to reverse the doors
your refrigerators in pairs, you must call to service
center. Revising the doors is not covered by the
warranty.
To Install Refrigerators in Pairs
Your freezer can be installed with fridge in pairs as the
below image.
NOTE
• However when you want to install your
refrigerators in pairs, you must call to service
center. Installation condition is not covered by the
warranty.
12
13
OPERATION
Parts and Functions
Control Panel
This adjusts the inside temperature of the freezer.
Freezer Shelf
, can be stored.
•
What is Two Star Section?(Optional) : -12 ºC – -18 ºC is maintained to store frozen foods.
Ice Maker
This is where ice is made and stored.
Freezer Basket
This is for long-term storage of frozen items.
• The appearance or components of the product may differ from model to model.
14
Notes for Operation
Suggestion for Energy Saving
• Please do not keep the door open for a long time,
close door in the shortest time.
•
air circulating freely.
• Do not set the temperature of product lower than
needed. Do not put the food near the temperature
sensor. Keep the distance of least 5 mm from the
sensors.
• Allow hot food to cool prior to storing. Placing hot
food in the product could spoil other food, and lead to
higher electric bills.
• Do not block air vents with food. Smooth circulation of
cold air keeps product temperature even.
• Do not open the door frequently. Opening the door lets
warm air enter the product, and cause temperature to
rise.
• To keep a position of inner parts like as baskets,
drawers, shelves and Fridge Supplied by manufacturer
• Please note that a temperature rise after defrosting
has a permissible range in the appliance
specifications. If you wish to minimise the impact this
may have on the food storage due to a temperature
rise, seal or wrap the stored food in several layers.
•
space. Cold air cannot circulate properly if the product
• Cool hot food before storing. If too much hot food is
placed inside, the internal temperature of the product
can increase and negatively affect other foods stored
in the product.
• Do not open or close the product door excessively.
• Limit storage inside the freezer to 1–3 weeks.
• Always keep the product clean.
• In the event of a blackout, call the electricity company
and ask how long it is going to last.
−You should avoid d oor openings while the power is off.
−When the power supply gets back to normal, check the
condition of the food.
Maximum Storage
• To get better air circulation, insert all drawers.
• If large quantities of food are to be stored, all the
freezer drawers and the Flap Cover shall be taken
out of the appliance except the bottom one and the
food shall be stacked directly on the freezer shelves.
• If you are leaving the appliance turned off for an
extended period of time, remove all food and unplug
the power cord. Clean the interior, and leave the
doors slightly ajar to prevent mold from growing in
the appliance.
• The automatic defrosting system in the appliance
ensures that the compartment remains free of ice
buildup under normal operating conditions.
NOTE
•
Storing Foods Effectively
• Store frozen food or refrigerated food inside sealed
containers.
• Check the expiration date and label (storage
instructions) before storing food in the product.
• Do not store food for a long period of time if it spoils
easily at a low temperature.
• Place the refrigerated food or frozen food inside each
fridge or freezer immediately after purchasing.
14
drawers. Then use the handle of drawers, pull out
the drawers carefully. It may cause injury.
• The shape of each drawer may be different, insert
in the right position.
Max Freezing Capacity
• If there is already food in the compartment, button on
Express Freeze several hours before placing fresh
produce in the freezer compartment to get maximum
15
Using Control Panel
Units and Functions
Control Panel
• This image shows the initial display.
• To display function settings, press the buttons
in
–
.
Power
• This turns the power on and off.
Freezer Temperature
• This adjusts the freezer temperature.
Wi-Fi
• This sets the freezer to connect to your home’s
Wi-Fi network.
Express Freeze
• This sets Express Freeze functions.
Eco Friendly
• This controls the Power Save mode for lowering
energy consumption.
Door Alarm
• The actual control panel may differ from model to
model.
• This sets the alarm sound which is activated
when the product door is opened.
Lock
• This locks the buttons on the control panel.
16
15
Setting Power
Setting Express Freeze
This turns the power on and off.
The function can quickly freeze a large amount of ice or
frozen foods.
• Press the Power button for 3 seconds or longer. The
control panel lights, and the power is on.
• Turn off the power when you are not using the
product.
• When you press the Power button to turn off the
product, the product is no longer operating. Turn it off
only when you are not using the product.
• When you press the Express Freeze button, the
Express Freeze icon lights on the control panel. The
function is enabled and disabled in turn each time you
press the button.
• The Express Freeze function is automatically
terminated after a certain period of time (24 hours).
Adjusting the Freezer Temperature
Setting Power Save Mode
This adjusts the freezer temperature.
If you are away from home for a long period, you can
adjust the Power Save mode to save energy.
• Press the Freezer Temperature button to adjust the
temperature.
• The initial temperature is set to -20 °C, and the freezer
temperature can be adjusted between -15 °C – -23 °C.
• Adjust the freezer temperature according to the
change of the temperature inside the product. The
actual inner temperature varies depending on the food
status, as the indicated setting temperature is a target
temperature, not actual temperature within freezer.
NOTE
• Allow your refrigerator to run for at least two to
three hours before putting food in it.
• When you press the Eco Friendly button, the Eco
Friendly icon lights on the control panel, and the
mode is set. The mode is enabled and disabled in
turn each time you press the button.
• The Freezer Temperature or Express Freeze function
cannot be used in Power Save mode.
• The Eco Friendly
press the Freezer Temperature or Express Freeze
button in Power Save mode.
• To use the Freezer Temperature or Express Freeze
function, press the Eco Friendly button again to
disable the Power Save mode.
Setting Wi-Fi
The Wi-Fi button, when used with the LG Smart
ThinQ application, allows the freezer to connect to
a home Wi-Fi network.
• The Wi-Fi icon shows the status of the freezer’s
network connection. The icon illuminates when the
freezer is connected to the Wi-Fi network.
17
Setting Door Alarm
Using Ice Maker
This sets an alarm to activate when the product door is
opened.
Fill the ice maker up to the indicator line with water.
• When you press the Door Alarm button, the Door
Alarm icon lights and activates the alarm. The
function is enabled and disabled in turn each time you
press the button.
• Contact an LG Electronics service centre if the alarm
continues after closing the door.
• Fill with potable water only.
•
• Press the Express Freeze button on the control panel
to make ice quickly.
Setting and Resetting Lock
This locks the buttons on the control panel.
• When you press the Lock button for 3 second,
the Set/Reset icon on the control panel lights. The
function is enabled and disabled in turn each time you
press the button.
• If you press a button other than Lock when the lock is
set, the button will not function.
To remove the ice, turn the handle of the ice tray
clockwise.
• Ice can be removed more easily by pouring water on
the ice maker or immersing it in water and twisting the
• When you press a button other than Lock when the
child lock is set, the Set/Reset icon on the control
• To use another function, press the Lock button for 3
second to disable the function.
• Do not store ice that is not completely frozen.
• You can remove the ice maker or ice bucket to create
more space inside the freezer if you do not use it.
CAUTION
• Be careful not to twist the ice maker with force
since it can be broken.
• Do not freeze the ice in the ice bucket. It can
break the ice bucket and cause product damage
or injury.
18
17
Using Easy Open Door
Using Other Functions
To easily open the door, hold the handle and softly turn it
to the right.
Door Open Alarm
The alarm sounds 3 times in a 30-second interval if the
door is left open or not completely closed for one minute.
• Contact an LG Electronics service centre if the alarm
sound continues even after closing the door.
Failure Detection
The product can automatically detect problems during
the operation.
• If a problem is detected, the product does not operate
and an error code is displayed even when any button
is pressed.
• When this occurs, do not turn off the power and
immediately contact the LG Electronics service centre.
If you turn off the power, the repair technician from LG
Electronics service centre may have difficulty finding
the problem.
18
19
SMART FUNCTIONS
Using LG SmartThinQ
Application
Things to check before using LG
SmartThinQ
•• For appliances with the
1
or
logo
Check the distance between the appliance and
the wireless router (Wi-Fi network).
•If the distance between the appliance and the
wireless router is too far, the signal strength
becomes weak. It may take a long time to
register or installation may fail.
2
Turn off the Mobile data or Cellular Data on your
smartphone.
•For iPhones, turn data off by going to
Settings → Cellular → Cellular Data.
3
Connect your smartphone to the wireless router.
•The Wi-Fi connection may not connect or may
be interrupted because of the home network
environment.
•The network connection may not work properly
depending on the Internet service provider.
•The surrounding wireless environment can make
the wireless network service run slowly.
•The appliance cannot be registered due to
problems with the wireless signal transmission.
Unplug the appliance and wait about a minute
before trying again.
•If the firewall on your wireless router is enabled,
disable the firewall or add an exception to it.
•The wireless network name (SSID) should be a
combination of English letters and numbers. (Do
not use special characters.)
•Smartphone user interface (UI) may vary
depending on the mobile operating system (OS)
and the manufacturer.
•If the security protocol of the router is set to
WEP, you may fail to set up the network. Please
change it to other security protocols (WPA2 is
recommended) and register the product again.
Installing LG SmartThinQ
NOTE
•To verify the Wi-Fi connection, check that Wi-Fi
icon on the control panel is lit.
•The appliance supports 2.4 GHz Wi-Fi networks
only. To check your network frequency, contact
your Internet service provider or refer to your
wireless router manual.
•LG SmartThinQ is not responsible for any
network connection problems or any faults,
malfunctions, or errors caused by network
connection.
•If the appliance is having trouble connecting
to the Wi-Fi network, it may be too far from
the router. Purchase a Wi-Fi repeater (range
extender) to improve the Wi-Fi signal strength.
20
Search for the LG SmartThinQ application from
the Google Play Store or Apple App Store on a
smart phone. Follow instructions to download
and install the application.
NOTE
•If you choose the simple login to access the LG
SmartThinQ application, you must go through
the appliance registration process each time
you change your smartphone or reinstall the
application.
Wi-Fi Function
•• For appliances with the
or
logo
Communicate with the appliance from a smart phone
using the convenient smart features.
Firmware Update
Keep the appliance performance updated.
Smart Diagnosis™
If you use the Smart Diagnosis function, you will be
provided with the useful information such as a correct
way of using the appliance based on the pattern of
use.
Settings
Allows you to set various options on the refrigerator
and in the application.
NOTE
•If you change your wireless router, your Internet
service provider or your password after
registering the appliance, please delete it from
the LG SmartThinQ Settings → Edit Product and
register again.
•The application is subject to change for
appliance improvement purposes without notice
to users.
•Functions may vary by model.
Connecting to Wi-Fi
The Wi-Fi button, when used with the LG SmartThinQ
application, allows the refrigerator to connect to a
home Wi-Fi network. The Wi-Fi icon shows the status
of the refrigerator’s network connection. The icon
illuminates when the refrigerator is connected to the
Wi-Fi network.
Initial Appliance Registration
Run the LG SmartThinQ application and follow
the instructions in the application to register the
appliance.
Re-registering the Appliance or
Registering Another User
Press and hold the Wi-Fi button for 3 seconds
to temporarily turn it off. Run the LG SmartThinQ
application and follow the instructions in the
application to register the appliance.
NOTE
•To disable the Wi-Fi function, press and hold the
Wi-Fi button for 3 seconds. Wi-Fi icon will be
turned off.
Open Source Software Notice
Information
To obtain the source code under GPL, LGPL, MPL,
and other open source licenses, that is contained in
this product, please visit http://opensource.lge.com.
In addition to the source code, all referred license
terms, warranty disclaimers and copyright notices are
available for download.
LG Electronics will also provide open source code
to you on CD-ROM for a charge covering the cost
of performing such distribution (such as the cost of
media, shipping, and handling) upon email request to
opensource@lge.com. This offer is valid for a period of
three years after our last shipment of this product. This
offer is valid to anyone in receipt of this information.
Smart Diagnosis™ Using a Smart Phone
•• For appliances with the
logo
Use this function if you need an accurate diagnosis
by an LG Electronics customer information centre
when the appliance malfunctions or fails.
Smart Diagnosis™ can not be activated unless the
appliance is connected to power. If the appliance is
unable to turn on, then troubleshooting must be done
without using Smart Diagnosis™.
21
Using the Smart Diagnosis™
Function
4
Open the product door and place a phone on the
speaker hole in the upper right corner.
• Position the phone so that its microphone is
aligned with the speaker hole.
Use this function if you need an accurate diagnosis
by an LG Electronics service centre when the product
malfunctions or fails. Use this function only to contact
the service representative, not during normal operation.
• The Smart Diagnosis™ sound is generated
after around 3 seconds.
1
Close the product door.
• Do not take the phone off the speak hole while
the data is transmitted.
2
Press the Lock button on the control panel for 3
second to activate the lock.
• Hold the phone on the upper right speaker hole
and wait while the data is transmitted for Smart
Diagnosis™.
• The data transfer sound may be harsh to the
ear while the Smart Diagnosis™ data is being
transmitted, but do not take the phone off the
speaker hole for accurate diagnosis until the
data transfer sound has stopped.
• If the lock is already set, press the Lock button
and hold it to release the lock and then press
the Lock button and hold it again to reset.
• Please note that the Smart Diagnosis™
function will not operate until 5 minutes have
passed since the locking was set.
3
Press and hold the Freezer Temperature button
for 3 seconds or longer.
• Only 3 will be lit on the control panel.
• The Smart Diagnosis™ function is automatically
terminated, and the operation is returned to its
original status 5 minutes after 3 is displayed on
the control panel when the door is closed.
5
After the data transfer is complete, the service
agent will explain the result of the Smart
Diagnosis™.
• When the data transfer is complete, the transfer
completion message is displayed and the
control panel is automatically turned off and
then on again after a few seconds. After the
counsellor explains the diagnosis result, take
the recommended measures.
NOTE
• The Smart Diagnosis™ function depends on the
local call quality.
• The communication performance will improve and
you can receive better service if you use the home
phone.
• If the Smart Diagnosis™ data transfer is poor due
to poor call quality, you may not receive the best
Smart Diagnosis™ service.
22
20
PRODUCT MANAGEMENT
Cleaning
Detaching Top Shelf
Notes for Cleaning
1
Push the shelf cover up, slightly lift the ice maker,
ice bucket and freezer basket, and pull them out.
2
Slightly lift the front side of the shelf and pull it out.
Detach the shelves and drawers and clean them with
to time as they get dirty easily.
Regularly wipe the door packing with a wet soft towel.
• If you use the door packing stained with the juice of
food or fruit, the packing on the product door can be
damaged quicker and the bottom part will become
particularly messier.
After cleaning, check if the power cable is damaged,
warm or improperly plugged.
•
shelf, remove it along with the shelf.
Keep the air exhaust on the exterior of the product
clean.
•
damage.
Use a soft wet towel to wipe the product exterior. If you
used a neutral detergent, wipe it with a clean towel to
make sure it doesn’t stain.
Do not use a rough brush, or detergent (such as
liquid or polish) to remove adhesive marks or hand
prints.
• This can cause discolouration of product exterior or
product damage.
Detaching Freezer Basket
1
Hold the handle of the freezer basket and pull it
forward.
2
Lift the freezer basket slightly while pulling it to
remove it.
Never clean the shelves or containers in the dishwasher.
• The parts may become misshapen!
23
TROUBLESHOOTING
Symptoms
There is no refrigeration
or freezing.
There is poor
refrigeration or
freezing.
The product has a bad
smell.
The inside lamp in the
appliance does not turn
on.
24
22
Reason
Solution
Is the power turned off?
• Press the power button on the control
panel to turn it on.
Is there a power interruption?
• Check the power of other products.
If the power plug unplugged from
the outlet?
• Plug the power plug in the outlet properly.
Is the fridge or freezer
temperature set to 'Weak'?
• Set the fridge or freezer temperature to
'Medium'.
Does the product in direct
sunlight, or is it near a heat
generating object such as a
microwave oven?
• Check the installation area and reinstall it
away from heat generating objects.
Did you store hot food without
cooling it first
• Cool the hot food first before putting it
inside the fridge or freezer.
Did you put in too much food?
• Maintain an appropriate space between
food.
Is the product door completely
closed?
• Completely close the door and make sure
that stored food is not stuck in the door.
Is there enough space around the
product?
• Adjust the installation position to make
enough space around the product. (10
cm)
Is the fridge or freezer
temperature set to 'Weak'?
• Set the fridge or freezer temperature to
'Medium'.
Did you put in food with a strong
smell?
• Store food with strong smell in a sealed
container.
Is the vegetable in the vegetable
drawer rotten?
• Throw away rotten vegetables and clean
the vegetable drawer. Do not store
vegetables too long in the vegetable
drawer.
Does the inside lamp in the
appliance turn off?
• It is hard for customers to replace the
inside lamp in the appliance as they
are not serviceable. If the inside lamp
does not turn on, please contact an
LG Electronics customer information
centre.
Symptoms
The product door is not
closed tightly.
Reason
Solution
Is the product leaning forward?
• Adjust the elevation adjustment screw to
raise the front side slightly.
Were the shelves properly
assembled?
• Reassemble the shelves if needed.
Did you close the door with
excessive force?
• If you apply too much force or speed
when closing the door, it may remain
that you do not push the door too hard.
It is difficult to open the
product door.
Did you open the door right after
you closed it?
Did you store hot food without
cooling it first
There is condensation
inside the product or
on the bottom of the
vegetable drawer cover.
Frosts has formed in
the freezer.
• If you try to open the product door within 1
minute after you closed it, you may have
the product. Open the product door again
in a few moments.
•
inside the fridge or freezer.
Did you leave the product door
open?
• Although the condensation will disappear
when you close the product door, you can
wipe it with a dry rag.
Do you open and close the
product door too often?
• Condensation can form due to the
temperature difference from the outside.
Wipe out the dampness with a dry rag.
Did you put wet food inside
without sealing?
• Store food in a covered or sealed
container.
Did you close the product door
tightly?
• Check if the object inside the product is
blocking the door and make sure that the
door is tightly closed.
Did you store hot food without
cooling it first
•
inside the fridge or freezer.
Is the air entry or exit of the
freezer blocked?
• Make sure that air entry or exit is not
blocked so that the air can circulate
inside.
Is the freezer overfilled
• Maintain an appropriate space between
items.
25
Symptoms
Frost or condensation
has formed inside or
outside the product.
The product is
noisy and generates
abnormal sounds.
The side or front of the
product is warm.
There is the moisture
around the product.
26
24
Reason
Solution
Did you open and close the
product door too often or is the
product door improperly closed?
• Frosts or condensation can form if the
outside air penetrates inside the product.
Is the installation area humid?
• Condensation can appear on the exterior
of the product if the installation area is too
humid or on the humid day such as the
rainy day. Wipe out the moisture with a
dry rag.
Is the product installed on a weak
floor or unstably installed
• Install the product on a solid and flat area.
Does the product rear touch the
wall?
• Adjust the installation position to make
enough space around the product. (10
cm)
Are objects scattered behind the
product?
• Remove the scattered objects from
behind the product.
Is there an object on top of the
product?
• Remove the object on top of the product.
Did you touch the part with the
heat releasing pipe installed?
• The heat releasing pipe to prevent
condensation is installed on the front
and side of the product. You may feel it
particularly hot right after the product is
installed or during the summer. You can
be assured that this is not a problem and
use the product normally.
Is there water leakage around the
product?
• Check if the water has leaked from a sink
or another place.
Is there water on the bottom of
the product?
• Check if the water is from the thawed
frozen food or broken or dropped
container.
Symptoms
Reason
Solution
The defrost control will click
when the automatic defrost cycle
begins and ends. The thermostat
control (or refrigerator control
on some models) will also click
when cycling on and off.
• Normal Operation
Rattling noises may come from
the flow of refrigerant, the water
line on the back of the unit, or
items stored on top of or around
the refrigerator.
• Normal Operation
Refrigerator is not resting solidly
on the floo .
• Floor is weak or uneven or leveling
legs need to be adjusted. See the Door
Alignment section.
Refrigerator with linear
compressor was jarred while
running.
• Normal Operation
Evaporator fan motor is
circulating air through the
refrigerator and freezer
compartments.
• Normal Operation
Air is being forced over the
condenser by the condenser fan.
• Normal Operation
Gurgling
Refrigerant flowing through the
cooling system
• Normal Operation
Popping
Contraction and expansion of the
inside walls due to changes in
temperature.
• Normal Operation
Vibrating
If the side or back of the
refrigerator is touching a cabinet
or wall, some of the normal
vibrations may make an audible
sound.
• To eliminate the noise, make sure that the
sides and back cannot vibrate against any
wall or cabinet.
Clicking
Rattling
Whooshing
27
Symptoms
Your home appliance
and smartphone is not
connected to the Wi-Fi
network.
28
Reason
Solution
The password for the Wi-Fi that
you are trying to connect to is
incorrect.
•• Find the Wi-Fi network connected to your
smartphone and remove it, then register
your appliance on LG SmartThinQ.
Mobile data for your smartphone
is turned on.
•• Turn off the Mobile data of your
smartphone and register the appliance
using the Wi-Fi network.
The wireless network name (SSID)
is set incorrectly.
•• The wireless network name (SSID)
should be a combination of English
letters and numbers. (Do not use special characters.)
The router frequency is not 2.4
GHz.
•• Only a 2.4 GHz router frequency is
supported. Set the wireless router to
2.4 GHz and connect the appliance
to the wireless router. To check the
router frequency, check with your
Internet service provider or the router
manufacturer.
The distance between the
appliance and the router is too
far.
•• If the distance between the appliance
and the router is too far, the signal may
be weak and the connection may not be
configured correctly. Move the location
of the router so that it is closer to the
appliance.
Memo
Memo
LG Electronics India Pvt. Ltd.
Phone
1800-315-9999, 1800-180-9999
24 hours, 7 days a week (except for national holidays)
SMS
5757554
SNS
www.facebook.com/lghomeappliances
Address
Regd. Office: LG Electronics India Pvt. Ltd., A Wing (3rd Floor), D-3, District Center,
Saket, New Delhi-110017
CIN No. U32107DL1997PTC220109
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