LG | GR-X24FTKHL | LG GR-X24FTKHL Owner’s Manual

Read this owner's manual thoroughly before operating the appliance and keep
it handy for reference at all times.
Copyright © 2018 LG Electronics Inc. All Rights Reserved.
This manual may contain images or
content different from the model you
This manual is subject to revision by the
SAFETY INSTRUCTIONS........................................................3
IMPORTANT SAFETY INSTRUCTIONS..................................................... 3
Disposal of Your Old Appliance (as per e-waste Rules)............................ 12
Compartments........................................................................................... 13
Notes for Movement and Transport........................................................... 14
Notes for Installation.................................................................................. 14
Dimensions and Clearances...................................................................... 15
Ambient Temperature................................................................................ 15
Removing the Door.................................................................................... 16
Adjusting the Height of the Door................................................................ 18
Adjusting a Tilted Appliance....................................................................... 20
Connecting the Water Line........................................................................ 20
Parts and Functions................................................................................... 22
Notes for Operation................................................................................... 26
Control Panel............................................................................................. 28
Extra Space (Optional).............................................................................. 30
Door Mullion.............................................................................................. 30
InstaView Function.................................................................................... 31
Door in Door (Optional)............................................................................. 31
Moving Basket (Optional).......................................................................... 32
Fresh Zone (Optional)............................................................................... 32
Water and Ice Dispenser........................................................................... 33
Automatic Icemaker................................................................................... 33
Removing the Ice Storage Bin................................................................... 34
SMART FUNCTIONS..............................................................35
Using LG SmartThinQ Application............................................................. 35
Using Smart Diagnosis™.......................................................................... 37
Notes for Cleaning..................................................................................... 38
Cleaning the Shelf..................................................................................... 39
Cleaning the Vegetable Box...................................................................... 39
Cleaning the Fridge/Freezer Basket.......................................................... 40
Cleaning the Door in Door......................................................................... 41
Cleaning the Freezer Tray/Drawer............................................................ 42
Cleaning the Water Dispenser................................................................... 42
Replacing the Water Filter......................................................................... 43
WARRANTY.............................................................................................. 52
The following safety guidelines are intended to prevent
unforeseen risks or damage from unsafe or incorrect
operation of the appliance.
The guidelines are separated into ‘WARNING’ and ‘CAUTION’
as described below.
This symbol is displayed to indicate matters and
operations that can cause risk. Read the part with this
symbol carefully and follow the instructions in order to
avoid risk.
This indicates that the failure to follow the instructions can
cause serious injury or death.
This indicates that the failure to follow the instructions can
cause the minor injury or damage to the product.
To reduce the risk of explosion, fire, death, electric shock,
injury or scalding to persons when using this product,
follow basic precautions, including the following:
Children in the Household
appliance is not intended for use by persons (including
children) with reduced physical, sensory or mental capabilities, or
lack of experience and knowledge, unless they have been given
supervision or instruction concerning use of the appliance by a
person responsible for their safety. Children should be supervised
to ensure that they do not play with the appliance.
• the appliance is equipped with a lock (some countries only),
keep the key out of reach of children.
appliance should only be transported by two or more people
holding the appliance securely.
that the socket outlet is properly grounded, and that the
earth pin on the power cord is not damaged or removed from the
power plug. For more details on grounding, inquire at an LG
Electronics customer information centre.
appliance is equipped with a power cord having an
equipment-grounding conductor and a grounding power plug. The
power plug must be plugged into an appropriate socket outlet that
is installed and grounded in accordance with all local codes and
• the power cord is damaged or the hole of the socket outlet is
loose, do not use the power cord and contact an authorized
service centre.
• not plug the appliance into a multi socket adapter which does
not have a power cable(mounted). Failure to do so may result in
• not modify or extend the power cable.
using any extension cords or double adaptor. The appliance
should be connected to a dedicated power line which is separately
• not use a multi socket outlet which is not properly
grounded(portable). In case of using a properly-grounded multi
socket outlet (portable), use the multi socket outlet with the current
capacity of the power code rating or higher and use the multi
socket outlet only for the appliance. Failure to do so may result in
electric shock or fire due to the heat of multi socket outlet. The
power may be shut off when the circuit breaker is operated.
the appliance in a place where is easy to unplug the power
plug of the appliance.
• careful not to point the power plug up or let the appliance lean
against the power plug.
the appliance on a firm and level floor.
• not install the appliance in a damp and dusty place. Do not
install or store the appliance in any outdoor area, or any area that
is subject to weathering conditions such as direct sunlight, wind,
rain, or temperatures below freezing.
• not place the appliance in direct sunlight or expose it to the
heat from heating appliances such as stoves or heaters.
• careful not to expose the rear of the appliance when installing.
• careful not to let the appliance door fall during assembly or
• careful not to pinch, crush, or damage the power cable during
assembly or disassembly of the appliance door.
• not connect a plug adapter or other accessories to the power
• not use the appliance for any purpose (storage of medical or
experimental materials or shipping) other than any domestic
household food storage use.
• case of flood, disconnect the power plug and contact the LG
Electronics customer information centre.
the power plug during a severe thunderstorm or lightening
or when not in use for a long period of time.
• not touch the power plug or the appliance controls with wet
• not bend the power cable excessively or place a heavy object
on it.
• water penetrates electrical parts of the appliance, disconnect
power plug and contact an LG Electronics customer information
• not place hands or metallic objects inside the area emitting the
cold air, cover or heat releasing grille on the back.
• not apply excessive force or impact to the back cover of the
• not put animals, such as pets into the appliance.
• careful of nearby children when you open or close the
appliance door. The door may bump the child and cause injury.
the danger of children getting trapped inside the appliance.
A child trapped inside the appliance can cause suffocation.
• not place heavy or fragile objects, containers filled with liquid,
combustible substances, flammable objects(such candles, lamps,
etc.), or heating devices(such as stoves, heaters, etc.) on the
• there is a gas leakage (isobutane, propane, natural gas, etc.),
do not touch the appliance or power plug and ventilate the area
immediately. This appliance uses a very eco-friendly gas
(isobutane, R600a) as the refrigerant. Although it uses a small
amount of the gas, it is still combustible gas. Gas leakage during
appliance transport, installation or operation can cause fire,
explosion or injury if sparks are caused.
• not use or store flammable or combustible substances (ether,
benzene, alcohol, chemical, LPG, combustible spray, insecticide,
air freshener, cosmetics, etc.) near the appliance.
unplug the power plug and contact an LG Electronics
customer information centre if you detect a strange sound, odour,
or smoke coming from the appliance.
• with potable water only into icemaker or dispenser water tank.
• not damage the refrigerant circuit.
• not place any electronic appliance (such as heater and mobile
phone) inside the appliance.
the power cord before cleaning the appliance or
replacing the inside lamp (where fitted).
plug the power plug in the socket outlet after completely
removing any moisture and dust.
unplug the appliance by pulling on the power cable. Always
grip the power plug firmly and pull straight out from the socket
• not spray water or inflammable substances(toothpaste, alcohol,
thinner, benzene, flammable liquid, abrasive, etc.) over the interior
or exterior of the appliance to clean it.
• not clean the appliance with brushes, cloths or sponges with
rough surfaces or which are made of metallic material.
qualified service personnel from LG Electronics service
centre should disassemble, repair, or modify the appliance.
Contact an LG Electronics customer information centre if you
move and install the appliance in a different location.
• not use a hair drier to dry the inside of the appliance or place
a candle inside to remove the odours.
• not use mechanical devices or other means to accelerate the
defrosting process.
the water supply line (for plumbed models only) to a
potable water source only. Otherwise, impurities in the water may
cause illness.
discarding the appliance, remove the door gasket while
leaving the shelves and baskets in place and keep children away
from the appliance.
of all packaging materials (such as plastic bags and
styrofoam) away from children. The packaging materials can
cause suffocation.
Technical Safety
ventilation openings, in the appliance enclosure or in the
built-in structure, clear of obstruction.
• not use electrical appliances inside the food storage
compartments of the appliance, unless they are of the type
recommended by the manufacturer.
refrigerant and insulation blowing gas used in the appliance
require special disposal procedures. Consult with service agent or
a similarly qualified person before disposing of them.
appliance contains a small amount of isobutane refrigerant
(R600a), natural gas with high environmental compatibility, but it is
also combustible. When transporting and installing the appliance,
care should be taken to ensure that no parts of the refrigerating
circuit are damaged.
leaking out of the pipes could ignite or cause an
• a leak is detected, avoid any naked flames or potential sources
of ignition and air the room in which the appliance is standing for
several minutes. In order to avoid the creation of a flammable gas
air mixture if a leak in the refrigerating circuit occurs, the size of
the room in which the appliance is used should correspond to the
amount of refrigerant used. The room must be 1 m² in size for
every 8 g of R600a refrigerant inside the appliance.
amount of refrigerant in your particular appliance is shown on
the identification plate inside the appliance.
start up an appliance showing any signs of damage. If in
doubt, consult your dealer.
appliance is intended to be used in household and similar
applications only. It should not be used for commercial, or catering
purposes, or in any mobile application such as a caravan or boat.
• not store explosive substances such as aerosol cans with a
flammable propellant in this appliance.
To reduce the risk of minor injury to persons, malfunction,
or damage to the product or property when using this
product, follow basic precautions, including the following:
• not tilt the appliance to pull or push it when transporting.
sure not to get a body part such as a hand or foot stuck
while moving the appliance.
• not touch frozen food or the metal parts in the freezer
compartment with wet or damp hands. It may cause frostbite.
• not place glass containers, bottles or cans (especially those
containing carbonated drinks) in the freezer compartment, shelves
or ice bin that will be exposed to temperatures below freezing.
tempered glass on the front side of the appliance door or the
shelves can be damaged by an impact. If it is broken, do not
touch it with hands, as this may result in injury.
• not place heavy objects on top of the door in door.
• not use the door in door as a chopping board and ensure it is
not scratched by a sharp tool, as this may cause appliance
• not hang from the appliance door, storage room, shelf or fridge
door in door or climb up into it.
• not store an excessive amount of water bottles or containers
for side dishes on the door baskets. The basket may break or
your hand may bump into the surrounding structure, causing
food organized inside the appliance.
animals from nibbling on the power cable or water hose.
• not open or close the appliance door with excessive force.
• the hinge of the appliance door is damaged or operates
improperly, stop using the appliance and contact an authorized
service centre.
• not clean glass shelves or covers with warm water when they
are cold. They may break if exposed to sudden temperature
eat frozen foods immediately after they have been taken
out in the freezer compartment.
• not insert your hands into the mechanical part of the automatic
icemaker such as the ice bin or the ice dispenser.
• not use a thin crystal cup or chinaware when dispensing.
• not remove the cover of the automatic icemaker. Touching any
mechanical part of the automatic icemaker. It may result in injury.
sure not to get a hand or foot stuck upon opening or closing
the appliance door.
• not open the door of the appliance with the door in door open,
or do not open the door in door while the door of the appliance is
open. The door in door may be struck by the edge of the
appliance and damaged.
• not insert the shelves upside down. The shelves may fall,
causing injury.
• remove frost from the appliance, contact an LG Electronics
customer information centre.
of the ice inside the ice bin in the freezer compartment
during an extended power outage.
Disposal of Your Old Appliance (as per e-waste Rules)
••When this crossed out wheeled bin symbol is depicted on the product and its
operator’s manual, it means the product is covered by the e-waste Management and
Handling Rules, 2011 and are meant to be recycled, dismantled, refurbished or
disposed off.
−−a. The product is required to be handed over only to the authorized recycler for
−−b. Keep the product in isolated area, after it becomes non-functional/unrepairable
so as to prevent its accidental breakage.
−−a. The product should not be opened by the user himself/herself, but only by
authorized service personnel.
−−b. The product is not meant for re-sale to any unauthorized agencies/scrap dealer/
−−c. The product is not meant for mixing into household waste stream.
−−d. Do not keep any replaced spare part(s) from the product in exposed area.
••Any disposal through unauthorized agencies/person will attract action under
Environment (Protection) Act 1986.
••Hazards of improper handling or accidental breakage :
−−a. The refrigerant (R134a) used, if overexposed, might cause dizziness and loss of
concentration. Liquid contact can cause irritation and frostbite. The refrigerant
(R600a), squirting out of the pipes could ignite or cause eye injury.
−−b. The blowing agent cyclopentane is highly flammable liquid and vapor. Harmful to
aquatic life. Contact with liquid may cause cold burns/frost bites. Repeated
exposure causes skin dryness.
••This product is complied with the requirement of Hazardous Substances as specified
under Rule 13 (1) & (2) of the E-Waste (Management & Handling) Rules, 2011.
••To locate a nearest collection centre or call for pick-up (limited area only) for disposal
of this appliance, please contact Toll Free No. 1800-315-9999 / 1800-180-9999 for
details. All collection centre and pick up facilities are done by third parties with LG
Electronics India Pvt. Ltd. Merely as a facilitator. For more detailed information ,
please visit : http://www.lge.com/in
Spanner Type 1
Spanner Type 2
Owner's Manual
Egg Box (Optional)
Ring Sheet
Cleaning Cloth (Optional)
Water Filter
••The appearance or components of the appliance may differ from model to model.
Notes for Movement and
••Remove all food from inside the appliance.
Then, transport the appliance only after fixing
fragile parts such as shelves and the door
handle with tape. Failure to do so may cause
appliance damage.
••Pull the power plug out, insert and fix it into
the power plug hook at the rear or on top of
the appliance. Failure to do so may cause
damage to the power plug or floor scratch.
••When transporting the appliance, more than
two people should transport the appliance
carefully. Dropping the appliance, which is
extremely heavy, may cause personal injury or
appliance failure.
••When transporting the appliance over a long
distance, keep the appliance upright. The
appliance may fall over, causing malfunctions.
Never transport the appliance laying down as
it can cause a refrigerant circulation
malfunction when it is turned back on again.
Notes for Installation
••Install the appliance on a solid and flat area.
−−If the appliance is installed on an uneven
floor, it can cause vibration and noise
causing the appliance to fall resulting in
injury. It could also cause the doors not to
close correctly and introduce moisture inside
the unit during operation.
−−If the appliance front or rear is not level,
adjust the front feet so that it can be
corrected. Severe cases may need the floor
to be packed out with strips of thin timber.
••Avoid placing the unit near heat sources,
direct sunlight or moisture.
••Connect the power supply cord (or plug) to
the outlet. Don't double up with other
appliances on the same outlet.
••After connecting the power supply cord (or
plug) to the outlet, Wait two or three hours
before you put food into the appliance. If you
add food before the appliance has cooled
completely, your food may spoil.
••After installing the appliance, connect the
power plug into a socket outlet. Before moving
and discarding the appliance, disconnect the
plug from the socket outlet.
Dimensions and Clearances
Ambient Temperature
••Too small of a distance from adjacent items
may result in the degradation of freezing
capability and increased electricity costs. Allow
over 50 mm of clearance from each adjacent
wall when installing the appliance.
••The appliance is designed to operate within a
limited range of ambient temperatures,
depending on the climate zone. Do not use
the appliance at a temperature exceeding the
••The internal temperature could be affected by
the location of the appliance, the ambient
temperature, the frequency of door opening
and so on.
••The climate class can be found on the rating
Depth A
912 mm
1797 mm
924 mm
20 mm
898 mm
904 mm
1263 mm
1637 mm
Depth B
912 mm
1797 mm
759 mm
20 mm
733 mm
739 mm
1098 mm
1637 mm
Climate Class
SN (Extended
N (Temperate)
ST (Subtropical)
T (Tropical)
Ambient Temperature
Range ºC
+10 - +32
+16 - +32
+16 - +38
+16 - +43 / +10 - +43*
*Australia, India, Kenya
••The appliances rated from SN to T are
intended to be used at an ambient
temperature between 10 ºC and 43 ºC.
••You can determine what type of appliance it is
by looking at the label inside the fridge
Removing the Door
While pressing down on the hook of the
wire harness connector, remove the
connector by pulling it in both directions.
Rotate the hinge lever counterclockwise.
Lift the top hinge free of the hinge lever
When it is necessary to move the appliance
through a narrow opening, removing the doors
is the recommended procedure.
••Disconnect the power cord, house fuse or
circuit breaker before installing or servicing the
appliance. Failure to follow these instructions
may result in death, fire or electric shock.
Removing the Left Fridge Door
The water supply line is connected to the top
right part in the back of the appliance. While
pressing the collet towards the the tube
connector, remove the connected water tube.
Tube connector
Water tube
Removing the Left and Right
Fridge Door
Open the door. Remove the top hinge cover
screw (1) and the hinge cover (2).
Hinge cover
Hinge lever latch
••When removing the upper hinge, be sure to
support the door as it will fall forwards. It is
recommended that two or more people carry
out the door removal and refitting.
••When lifting the hinge free of the latch, be
careful that the door does not fall forward.
••Place the door, inside facing up, on a
non-scratching surface.
Lift the left fridge door upward (1). At this
time, the door should be lifted high enough
so that the water tube with the spiral spring
(2) has come entirely out.
<Left fridge door>
• When moving the left fridge door, be careful
not to damage the water tubes. The doors
should be laid down on a blanket in a safe
area once they have been removed.
• If the water tube end is damaged, it should be
trimmed to ensure it does not leak when
Not straight
• While pressing the collet toward the tube
connector, gently insert the water tube until
only one line is visible. Pull on the water tube
to make sure that the tube is tightly fastened.
Lift the upper hinge fixed between the
appliance and the appliance door and then
remove it.
<Right fridge door>
Upper hinge
Water tube
Insert line
• Place the door on a non-scratching surface
with the inner side facing up.
Lift the door off of the middle hinge pin and
remove the door.
Refitting the Fridge Doors
Mount the doors in the reverse sequence of
their removal once the appliance has been
passed through all access doors.
Removing the Freezer Door
Remove the two hinge bolts.
Adjusting the Height of the
If the door is too low, lift the door up and screw
on a door hinge bolt in the manner shown
below using a spanner and a pair of long nose
Adjusting the Fridge Door
Twist the hinge to raise the pivoting end so
that the door can be lifted off.
Lift the door off the lower hinge pin and
remove it.
Left Door
Open the fridge door and use the spanner type
1 to rotate the door hinge bolt as shown below.
Height difference
Remove the door by lifting it off the lower
hinge pin.
Fridge door
Freezer door
Lower Hinge
Refitting the Freezer Doors
Mount the doors in the reverse sequence of
their removal once the appliance has been
passed through all access doors.
Right Door
If the door is too low, lift the right door up and
insert use a pair of long nose pliers to insert
ring sheets until both doors are level.
Loosen the keeper nut by rotating it
counterclockwise using a 19 mm spanner.
Height difference
To loosen the nut
Fridge door
Adjust the difference in the height of the
appliance door by rotating the adjustment
hinge pin clockwise or counterclockwise
with an 8 mm spanner.
Freezer door
Adjusting the Freezer Door
If the door of the appliance is not level, adjust
the difference in the height of appliance door
using the following method.
After adjusting the difference in the height
of the appliance door, fasten the keeper nut
by rotating it clockwise.
••Because the hinge pin may fall out, do not
adjust the height of the appliance door more
than 5 cm.
To tighten the nut
If it is impossible to adjust the height of the
appliance door through the above method, level
the door according to the following guide.
Keeper nut
Adjustment hinge pin
Adjusting a Tilted Appliance
Connecting the Water Line
If the door of the appliance is not level, adjust
the difference in the height of appliance door
using the following method.
••Because the hinge pin may falll out, do not
adjust the height of the appliance door more
than 5 cm.
Water Tube
Installation Parts
Water Supply Requirements
Adjustment nut
Door Up
Door Down
Height difference
A cold water supply with water pressure
between 138 kPa and 827 kPa (1.4-8.4 kgf/cm²)
is required to operate the water dispenser. If the
refrigerator is installed in an area with low water
pressure (below 138 kPa), you can install a
booster pump to compensate for the low
If a reverse osmosis water filtration system is
connected to your cold water supply, the water
pressure to the reverse osmosis system needs
to be a minimum of 138 kPa to 827 kPa
(1.4-8.4 kgf/cm²)
Open the door and use the supplied spanner
type 2 to adjust the level of the lower side,
using the nut on the adjustable round foot as
per the below diagram.
••Unplug the appliance before carrying out any
work on connecting the water line. Failure to
do so may cause electric shock.
••Only connect the water line to a cold water
supply. Failure to do so may cause the water
filter to malfunction. Water hammer (water
banging in the pipes) in house plumbing can
cause damage to appliance parts and can
lead to water leakage or flooding.
••Connecting the water line must only be
installed by a qualified plumber and in
accordance with local legislation and
regulations governing water quality.
••This water line installation is not covered by
the appliance warranty.
Connecting to the Appliance
Unscrew the metal threaded collar nut at
the back of the appliance and place it over
one end of the water tube.
Firmly push the water tube onto the water
inlet valve and tighten up the collar nut.
Checking the Water Connection
Turn on the water supply and switch on the
appliance. Carefully check all fittings for
possible leaks due to poorly fitted hoses.
Press and hold the Water Filter button for
three seconds. That resets the Replacement
Filter icon. The new water filter has been
Place a cup under the water dispenser to
verify that water is flowing through the
Check the connecting tube and joints for
leaks once again.
The water filter should be fixed at a
appropriate place where it is easy to reach
for replacement purposes.
Parts and Functions
1 Control Panel
Displays the ice maker and dispenser modes the water filter status.
2 InstaView Door in Door
The InstaView Door in Door compartment allows for easy access to commonly used food items.
3 Door in Door Lever
This lever opens Door in Door.
••The appearance or components of the appliance may differ from model to model.
1 Smart Diagnosis Unit
Use this function when contacting LG Electronics customer information centre to help make an
accurate diagnosis when the appliance operates abnormally or a failure occurs.
2 Bluetooth Sound Bar (Optional)
You can connect your smart device to a bluetooth sound bar. Please see the enclosed guide in
the appliance for more details.
3 LED Lamp
The LED lamps inside the appliance light up when you open the door.
4 Hygiene Fresh
This function minimizes bacteria and odor inside the appliance.
5 Fridge Shelf
This is where refrigerated foods and other items are stored.
• The shelf height can be adjusted by inserting the shelf in another groove of different height.
• Store the foods with higher moisture content at the front of the shelf.
• The actual number of shelves will differ from model to model.
6 Folding Shelf
Shelf is adjustable to meet individual storage needs.
7 Vegetable Box
This is where fruits and vegetables are stored to remain fresh for as long as possible.
8 Extra Space (Optional)
This is where small food items such as cheese and ham can be stored.
9 Door Mullion
This prevents cold air from leaking from the appliance.
10 Fridge Door Basket
This is where small packages of refrigerated foods, drinks and sauce containers are stored.
11 Automatic Icemaker
This is where ice is automatically produced and stored.
12 Dairy Basket
This is where dairy foods such as butter and cheese can be stored.
13 Door in Door
This is where foods which are taken out frequently such as beverages and snacks are stored.
1 Freezer Basket
This is where small packages of frozen food can be stored.
• Do not store ice cream or food which will be stored for a long period of time within these
2 Fresh Zone (Optional)
This compartment is designed to be able to store fresh food for a long time without the odour
mixing with other stored food.
• Put food in the fresh zone and keep the lid tightly closed.
3 Freezer Tray
This is where frozen foods such as meat, fish, and ice cream can be stored.
• The sliding trays allow easy access and convenience of use.
4 Freezer Drawer
This is for long-term storage of frozen items.
Notes for Operation
Suggestion for Energy Saving
••Do not use the ice water dispenser tank for
beverages other than drinking water.
••Users should keep in mind that frost can form.
If the door is not closed completely, if the
humidity is high during the summer, or if the
freezer door is opened frequently.
••Ensure there is sufficient space between food
stored on the shelf or door basket to allow the
door to close completely.
••Opening the door lets warm air enter the
appliance, and may cause the internal
temperature to rise.
••Do not open or close the appliance door
••The LED lamp is only intended for use in
domestic appliances and is not suitable for
household room illumination.
••If you are leaving the appliance turned off for
an extended period of time, remove all food
and unplug the power cord. Clean the interior,
and leave the doors slightly ajar to prevent
mold from growing in the appliance.
••Ensure there is sufficient space between
stored foods. This allows cold air to be
circulated evenly and lowers electricity bills.
••Store hot food only after it has cooled in order
to prevent dew or frost.
••When storing food in the freezer compartment,
set the freezer temperature lower than the
temperature indicated on the appliance.
••Do not set the temperature of the appliance
lower than needed. For ice making in normal
climates, the freezer temperatures should be
set to -18 °C or colder.
••Do not put food near the temperature sensor
of the fridge compartment. Keep a distance of
at least 3 cm from the sensor.
••Please note that a temperature rise after
defrosting has a permissible range in the
appliance specifications. If you wish to
minimise the impact this may have on the
food storage due to a temperature rise, seal
or wrap the stored food in several layers.
••The automatic defrosting system in the
appliance ensures that the compartment
remains free of ice buildup under normal
operating conditions.
Storing Foods Effectively
Max Freezing Capacity
••Store frozen food or refrigerated food inside
sealed containers.
••Check the expiration date and label (storage
instructions) before storing food in the
••Do not store food for a long period of time
(more than four weeks) if it spoils easily at a
low temperature.
••Place the refrigerated food or frozen food in
each fridge or freezer compartment
immediately after purchasing.
••Avoid refreezing any food which has been
completely thawed. Freezing any food which
has been completely thawed again will lower
its taste and nutrition.
••Do not wrap and store vegetables with
newspaper. Printing material of newspaper or
other foreign substances may smear and
contaminate food.
••Do not overfill the appliance. Fill less than 70
% of the space. Cold air can not circulate
properly if the appliance is overfilled.
••Cool hot food before storing. If too much hot
food is placed inside, the internal temperature
of the appliance can increase and negatively
affect other foods stored in the appliance.
••If you set an excessively low temperature for
food, it may become frozen. Do not set a
temperature lower than the required
temperature for the food to be stored correctly.
••Always keep the appliance clean.
••If there are chill compartments in the
appliance, do not store vegetables and fruits
with higher moisture content in the chill
compartments as they may freeze due to the
lower temperature.
••In the event of a blackout, call the electricity
company and ask how long it is going to last.
−−You should avoid opening the doors, while
the power is off.
−−When the power supply gets back to normal,
check the condition of the food.
••The Express Freeze function will allow the
freezer to its maximum freezing capacity. This
generally takes up to 24 hours, however, it will
automatically turn off after a given time and
can also be turned off manually at any given
••To get better air circulation, insert all inner
parts like baskets, drawers, and shelves.
Maximum Storage
••To get better air circulation, insert all drawers.
••If large quantities of food are to be stored, all
the freezer drawers shall be taken out of the
appliance except the bottom one and the food
shall be stacked directly on the freezer
shelves in the freezer compartment.
••To remove the drawers, first pick the food out
of drawers. Then use the handle of drawers,
pull out the drawers carefully. It may cause
••The shape of each drawer may be different,
insert in the right position.
Control Panel
Units and Functions
1 Express Freeze
••This sets Express Freeze functions.
6 *Lock
••This locks the buttons on the control
2 *Wi-Fi
••This sets the appliance to connect to your
home’s Wi-Fi network.
7 Ice On/Off
••This sets turns the Icemaker ON or OFF.
3 Freezer Temperature
••This sets the freezer target temperature.
4 Fridge Temperature
••This sets the fridge target temperature.
5 Hygiene Fresh
••This sets the Hygiene Fresh function.
8 Replacement Filter
••This shows the replacement period of the
water filter automatically.
9 Water Dispenser
••This sets the function of Cubed ice, Water,
Crushed ice.
−−The actual control panel may differ from model to model.
Notes for Using the Control Panel
Setting the Temperature
••The control panel will turn on in any of the
following cases.
−−When the power is turned on
−−When a button is pressed
−−When the appliance door (fridge
compartment, freezer compartment, door in
door) is opened
••The control panel will turn off automatically for
energy saving in any of the following cases.
−−When one minute has passed after turning
on the power
−−When no button operation is carried out for
20 seconds after a desired button is pressed
−−When 20 seconds has passed after the
appliance door (fridge compartment, freezer
compartment, door in door) is opened and
••If there is any finger or skin contact to the
control panel while cleaning it, the button
function may operate.
This sets the fridge temperature or freezer
••Press the Fridge button or Freezer button to
adjust the temperature.
••The initial temperature is set.
−−Fridge : 3 °C
−−Freezer : -18 °C
••The temperature can be adjusted.
−−Fridge : from 0 °C to 6 °C
−−Freezer : from -24 °C to -16 °C
••The actual inner temperature varies
depending on the food status, as the indicated
setting temperature is a target temperature,
not actual temperature within the appliance.
Setting Express Freeze
The function can quickly freeze a large amount
of ice or frozen foods.
••When you press the Express Freeze button,
the Express Freeze icon lights on the control
••The function is enabled and disabled in turn
each time you press the button.
••The Express Freeze function automatically
terminates after a specific period has passed.
••The default temperature setting may vary
depending on the appliance.
••Wait until two or three hours have passed
after connecting the appliance to the outlet
before storing food in the appliance.
••The appliance can automatically detect
problems during the operation.
••If a problem is detected, the appliance may
not operate and an error code is displayed
even when any button is pressed.
••When this occurs, do not turn off the power
and immediately contact the LG Electronics
customer information centre. If you turn off the
power, the repair technician from the LG
Electronics customer information centre may
have difficulty finding the problem.
Setting Hygiene Fresh
Bacteria and odor inside the appliance can be
minimized with the Hygiene Fresh function.
However, the function is only effective for
bacteria floating in the appliance, not bacteria
adsorbed onto food.
••Each time you press the Hygiene Fresh
button, the Hygiene Fresh function mode will
change to Auto → Power → Off → Auto
Setting and Resetting Lock
Door Mullion
This locks the buttons on the control panel.
• Press and hold the Lock button for 3 seconds
. When the Lock function is set, all buttons are
• When you press the Lock button for 3
seconds, the Lock/Unlock icon on the control
panel lights. The function is enabled and
disabled in turn each time you press the
• If you press a button other than lock when the
lock is set, the button will not function.
• When you press a button other than lock
when the lock is set, the Lock/Unlock icon on
the control panel will flash 3 times.
• To change a setting, first press the Lock
button for three seconds to disable the
This door mullion prevents cold air from leaking
from the appliance.
• The door alarm will sound every 30 seconds if
the door remains open longer than one
minute. Ensure that the folding mullion is
folded in before closing the left-hand door.
Extra Space (Optional)
Store small food items like cheese, ham,
cheese, etc.
Open and close by pushing or pulling the grips.
• To reduce the risk of door scratches and
breaking the centre door mullion, make sure
that the appliance door mullion is always
folded in.
Extra space
• Be careful when handling and storing larger
eggs. They can break if the drawer is pushed
in while the cover is not completely closed.
• Observe the above diagrams when removing
and refitting the extra space supporter after
• Store all moist and easily-frozen food such as
tofu, sesame leaves, etc. on the front of the
InstaView Function
Door in Door (Optional)
The InstaView function on the Door-in-Door lets
you see if you’re running low on frequently used
items like beverages and snacks, without
opening the refrigerator door.
Pull the lever at the bottom of the door upwards
until the door in door opens.
There is plenty of storage space inside the door
in door and its surrounding baskets, allowing
you to store food in an organized manner.
Knock twice on the glass to turn the LED
light inside the Door-in-Door on or off.
The LED light turns off automatically after
ten seconds.
• The InstaView Door-in-Door function is
disabled when the right refrigerator door and
the left freezer door are open, for two seconds
after closing the door, and when the ice
dispenser is in use.
• Knock near the center of the glass. Knocking
near the edges of the glass may not activate
the InstaView Door-in-Door function properly.
• Knock hard enough that the knocking sound is
• The InstaView Door-in-Door function may
activate if a loud noise occurs near the
Moving Basket (Optional)
Fresh Zone (Optional)
Easily move moving basket up and down as
••Remove all items from the moving basket
before moving it up or down.
••Adjusting the moving basket allows taller food
items to be stored more conveniently.
This compartment is designed to be able to
store fresh food for a long time without the
odour mixing with other stored food.
••Put food in the fresh zone and keep the lid
tightly closed.
To raise the moving basket, hold the basket
in the centre and push the basket up until it
clicks into place.
To lower moving basket, press up to release
the levers at the side of the basket and
lower the basket until it clicks into place.
••To avoid personal injury or damage to the
basket or its contents, empty the moving
basket bin before moving it up or down.
Water and Ice Dispenser
Automatic Icemaker
You can dispense cubed ice, water and crushed
ice by pressing the respective button for the
desired mode.
••When you press the Cubed, Water or Crushed
button on the control panel, the lamp on the
control panel will turn on and the desired
mode will be set. At this time, when you press
the dispenser lever, the selected function
(cubed ice, water and crushed ice) will be
••The function is enabled and disabled in turn
each time you press the button on the control
The automatic icemaker can automatically make
70-182 cubes at a time, within a 24hr period if
conditions are favorable. This amount may vary
according to the environment (ambient
temperature around the appliance, frequency of
the door being opened, amount of food stored
in the appliance, etc.).
••If the ice bin is completely filled with ice, ice
production will stop.
••Sound of ice dropping into the ice bin is
••The icemaker produces ice normally when
approximately 48 hours have passed after the
appliance is initially installed.
••Discard ice produced for the first time without
using it.
••While the automatic icemaker is operating, do
not touch it with your hands directly.
••If ice cubes are stored in the ice bin for a long
period of time, they may clump together and
may not be separated easily. In such a case,
clean the ice bin before using it.
••Keep children away from the dispenser to
prevent children playing with or damaging the
••Throw away the first few batches of ice (about
20 cubes and 7 cups of water). This is also
necessary if the appliance has not been used
for a long time.
Turning the Automatic Icemaker
On or Off
To turn the automatic icemaker On/Off, press
and hold the Ice On/Off button on the control
panel for 3 seconds.
••If you open the freezer door while water is
being dispensed, the water supply will stop
and the control panel will return to the initial
••If you open the fridge door while water, cubed
ice or crushed ice is being dispensed,
dispensing will be paused. When you close
the door, the selected item for the previously
set mode will continue to be dispensed.
••If the cup rim is small, water may splash out
of the glass or miss it completely.
••Use a cup with a rim of over 68 mm in
diameter when dispensing water, cubed ice or
crushed ice.
••When the ice maker produces smaller ice
cubes, or the cubes become lumped together,
the amount of water supplied to the ice maker
may be low due to insufficient water in the
water tank. If ice is not used frequently, it may
also lump together.
Removing the Ice Storage Bin
Gently pull the handle to open the ice
To remove the in-door ice bin, grip the front
handle, lift up slightly while holding both the
top and bottom parts (1), and slowly pull out
the bin as shown (2).
••Do not touch the automatic icemaker’s
mechanical parts with your hand or a tool.
Otherwise, appliance damage or injury may
••Caution should be taken, as the automatic
icemaker operates continuously after the
freezer door is opened when the automatic
icemaker switch is set to the on position.
••Do not disassemble, repair or alter the
automatic icemaker. These tasks should only
be done by a service technician.
••Throw away the first few batches of ice (about
20 cubes and 7 cups of water). This is also
necessary if the appliance has not been used
for a long time.
••The first ice and water dispensed may include
particles or odor from the water supply line or
the water tank.
••Keep children away from the dispenser.
Children may play with or damage the
••The ice passage may become blocked with
frost if only crushed ice is used. Remove the
frost that accumulates by removing the ice bin
and clearing the passage with a rubber
spatula. Dispensing cubed ice periodically can
also help prevent frost buildup.
••If discolored ice is dispensed, check the water
tank and the water supply for a possible
source. If the problem continues, contact the
LG Electronics customer information centre.
Do not use the ice or water until the problem
is corrected.
••Dispense ice into a glass before filling it with
water or other beverages. Splashing may
occur if ice is dispensed into a glass that
already contains liquid.
••Do not touch the ice outlet or the automatic
icemaker with your hand or a tool. Otherwise,
appliance damage or injury may occur.
••When refitting the ice bin, ensure that it is
placed correctly. If it is tilted or unlevel, it may
not continue to make ice due to sensor
••Never use a glass that is exceptionally narrow
or deep. Ice may jam in the ice passage,
affecting the performance of the appliance.
••Keep the glass at a proper distance from the
ice outlet. A glass held too close to the outlet
may prevent ice from dispensing.
••Dispose of the ice inside the ice bin in the
freezer compartment if you go on vacation or
if an extended power outage occurs. Water
from melting ice may drop from the dispenser
onto the floor.
Using LG SmartThinQ
Things to check before using LG
••For appliances with the
Check the distance between the appliance
and the wireless router (Wi-Fi network).
••If the distance between the appliance and
the wireless router is too far, the signal
strength becomes weak. It may take a
long time to register or installation may
Turn off the Mobile data or Cellular Data
on your smartphone.
••For iPhones, turn data off by going to
Settings → Cellular → Cellular Data.
Connect your smartphone to the wireless
••If the appliance is having trouble connecting to
the Wi-Fi network, it may be too far from the
router. Purchase a Wi-Fi repeater (range
extender) to improve the Wi-Fi signal strength.
••The Wi-Fi connection may not connect or may
be interrupted because of the home network
••The network connection may not work
properly depending on the Internet service
••The surrounding wireless environment can
make the wireless network service run slowly.
••The appliance cannot be registered due to
problems with the wireless signal
transmission. Unplug the appliance and wait
about a minute before trying again.
••If the firewall on your wireless router is
enabled, disable the firewall or add an
exception to it.
••The wireless network name (SSID) should be
a combination of English letters and numbers.
(Do not use special characters.)
••Smartphone user interface (UI) may vary
depending on the mobile operating system
(OS) and the manufacturer.
••If the security protocol of the router is set to
WEP, you may fail to set up the network.
Please change it to other security protocols
(WPA2 is recommended) and register the
product again.
Installing LG SmartThinQ
••To verify the Wi-Fi connection, check that
icon on the control panel is lit.
••The appliance supports 2.4 GHz Wi-Fi
networks only. To check your network
frequency, contact your Internet service
provider or refer to your wireless router
••LG SmartThinQ is not responsible for any
network connection problems or any faults,
malfunctions, or errors caused by network
Search for the LG SmartThinQ application from
the Google Play Store or Apple App Store on a
smart phone. Follow instructions to download
and install the application.
Wi-Fi Function
••For appliances with the
Communicate with the appliance from a smart
phone using the convenient smart features.
Firmware Update
Keep the appliance performance updated.
Smart Diagnosis™
If you use the Smart Diagnosis function, you will
be provided with the useful information such as
a correct way of using the appliance based on
the pattern of use.
Allows you to set various options on the
refrigerator and in the application.
••If you change your wireless router, Internet
service provider, or password, delete the
registered appliance from the LG SmartThinQ
application and register it again.
••The application is subject to change for
appliance improvement purposes without
notice to users.
••Functions may vary by model.
Connecting to Wi-Fi
The Wi-Fi button, when used with the LG
SmartThinQ application, allows the appliance to
connect to a home Wi-Fi network. The Wi-Fi
icon shows the status of the appliance’s
network connection. The icon illuminates when
the appliance is connected to the Wi-Fi network.
Initial Appliance Registration
Run the LG SmartThinQ application and follow
the instructions in the application to register the
Re-registering the Appliance or
Registering Another User
Press and hold the Wi-Fi button for 3 seconds
to temporarily turn it off. Run the LG
SmartThinQ application and follow the
instructions in the application to register the
••To disable the Wi-Fi function, press and hold
the Wi-Fi button for 3 seconds. Wi-Fi icon will
be turned off.
Open Source Software Notice
To obtain the source code under GPL, LGPL,
MPL, and other open source licenses, that is
contained in this product, please visit http://
In addition to the source code, all referred
license terms, warranty disclaimers and
copyright notices are available for download.
LG Electronics will also provide open source
code to you on CD-ROM for a charge covering
the cost of performing such distribution (such as
the cost of media, shipping, and handling) upon
email request to opensource@lge.com. This
offer is valid for a period of three years after our
last shipment of this product. This offer is valid
to anyone in receipt of this information.
Smart Diagnosis™ Using a Smart
••For appliances with the
Use this function if you need an accurate
diagnosis by an LG Electronics customer
information centre when the appliance
malfunctions or fails.
Smart Diagnosis™ can not be activated unless
the appliance is connected to power. If the
appliance is unable to turn on, then
troubleshooting must be done without using
Smart Diagnosis™.
Using Smart Diagnosis™
Smart Diagnosis™ Through the
Customer Information Centre
Use this function if you need an accurate
diagnosis by an LG Electronics customer
information centre when the appliance
malfunctions or fails. Use this function only to
contact the service representative, not during
normal operation.
Press the Lock button to activate the lock
••If the lock function has been activated
already, press the Lock button to
deactivate the lock function, and then
press the Lock button again to activate
the lock function.
••Please note that the Smart Diagnosis
function will not operate until five minutes
has passed since the lock function was
Open the fridge door and then hold the
phone on the upper right speaker hole.
••Position the phone so that its microphone
is aligned with the speaker hole.
Press and hold the Freezer button for three
seconds or longer while continuing to hold
your phone to the speaker.
After the data transfer is complete, the
service agent will explain the result of the
Smart Diagnosis™.
••Position the phone so that its microphone is
aligned with the speaker hole.
••The Smart Diagnosis™ sound is generated
after around three seconds.
••Hold the phone to the upper right speaker
hole and wait while the data is transmitted.
••Do not take the phone off the speaker hole
while the data is transmitted.
••The data transfer sound may be harsh to the
ear while the Smart Diagnosis™ data is being
transmitted, but do not take the phone off the
speaker hole for accurate diagnosis until the
data transfer sound has stopped.
••When the data transfer is complete, the
transfer completion message is displayed and
the control panel is automatically turned off
and then on again after a few seconds.
Afterwards the customer information centre
explains the diagnosis result.
••The Smart Diagnosis™ function depends on
the local call quality.
••The communication performance will improve
and you can transmit a better signal if you use
a land line home phone.
••If the Smart Diagnosis™ data transfer is poor
due to poor call quality, you may not receive
the best Smart Diagnosis™ service.
Notes for Cleaning
••When removing a shelf or drawer from inside
the appliance, remove all stored foods from
the shelf or drawer to prevent injury or
damage to the appliance.
−−Otherwise, injury may occur due to the
weight of stored foods.
••If cleaning the outside air vents of the
appliance by means of vacuuming, then the
power cord should be unplugged from the
outlet to avoid any static discharge that can
damage the electronics or cause an electric
••Detach the shelves and drawers and clean
them with water, and then dry them
sufficiently, before replacing them.
••Regularly wipe the door gaskets with a wet
soft towel.
••Door basket spills and stains should be
cleaned as they can compromise storage
ability of the basket and could even be
••After cleaning, check if the power cable is
damaged, warm or improperly plugged.
••Keep the air vents on the exterior of the
appliance clean.
−−Blocked air vents can cause fire or appliance
••Waxing external painted metal surfaces helps
provide rust protection. Do not wax plastic
parts. Wax painted metal surfaces at least
twice a year using appliance wax (or auto
paste wax). Apply wax with a clean, soft cloth.
••When cleaning the inside or outside of the
appliance, do not wipe it with a rough brush,
toothpaste, or flammable materials. Do not
use cleaning agents containing flammable
−−This may cause discoloration or damage to
the appliance.
−−Flammable substances: alcohol (ethanol,
methanol, isopropyl alcohol, isobutyl alcohol,
etc.), thinner, bleach, benzene, flammable
liquid, abrasive, etc.
••For the appliance exterior, use a clean sponge
or soft cloth and a mild detergent in warm
water. Do not use abrasive or harsh cleaners.
Dry thoroughly with a soft cloth.
••Never clean the shelves or containers in the
−−The parts may become deformed due to the
••If the appliance is equipped with an LED
lamp, do not remove lamp cover and LED
lamp in any attempt to repair or service it.
Please, contact the LG Electronics customer
information centre.
Cleaning the Shelf
Cleaning the Vegetable Box
Removing the Fridge Shelf
Removing the Vegetable Box
Tilt the front of the shelf up and then lift the
shelf straight up.
Open the fridge door and take all the
shelves out from the fridge compartment.
Lift the vegetable box with both hands and
make space in the back by pulling it toward
Pull the shelf out.
Refitting the Fridge Shelf
Tilt the front of the shelf up and guide the
shelf hooks into the holes at the desired
Lower the front of the shelf so that the
hooks into the holes.
Grab the back side with one hand to lift the
vegetable box, and at this time, take it out
tilted at an angle.
Refitting the Vegetable Box
Mount them in the reverse order of the removal
Removing the Vegetable Drawer
Open the doors and remove the contents of
the door in door cases and baskets.
Remove the door in door case from the
Refitting the Vegetable Drawer
Insert the bottom of the vegetable drawer into
its original position and gently push it back in
while lowering it.
Cleaning the Fridge/Freezer
Removing the Fridge/Freezer
To remove the basket, hold the basket with both
hands and slightly lift up the front part to pull it
Remove the contents of the drawer. Hold
the handle of the vegetable drawer and
gently pull it out completely until it stops.
Refitting the Fridge/Freezer
Lift the vegetable drawer up and remove it
by pulling it out.
Tilt the cover slightly and support it with
both hands while pulling it out.
Mount them in the reverse order of the removal
Cleaning the Door in Door
Removing the Case from the Door
in Door
Lift and remove the moving basket from the
case after remove the screws from each of
the side rails.
Lift the case from door in door up and take
it out with both hands.
Refitting the Case from the Door
in Door
Mount them in the reverse order of the removal
Lift and remove the bottom of the dairy
basket from the whole case.
Removing the Fridge Basket from
the Door in Door
Hold both ends of the basket and lift up the
front part of the basket.
• Assemble in the same method as
Move the moving basket to the top position.
Refitting the Fridge Basket from
the Door in Door
Mount them in the reverse order of the removal
Cleaning the Freezer Tray/
Cleaning the Water Dispenser
Removing the Freezer Tray/
The dispenser tray may become wet easily due
to spilled ice or water. Wipe the entire area with
a damp cloth.
Open both freezer doors completely. Pull
out the freezer trays and drawers to full
extension and remove all of the contents.
Cleaning the Dispenser Tray
Cleaning the Water and Ice Outlet
With the trays and drawers fully extended,
lift up the front and pull the trays and
drawers out to remove them.
Wipe the water or ice outlet frequently with a
clean cloth as it may get dirty easily. Please
note that lint from a cloth may adhere to the
Water Outlet
Ice Outlet
••The trays and drawers are heavy. Always use
two hands when removing or assembling the
trays and drawers to avoid product damage or
personal injury.
••Always open the freezer doors completely
before removing or assembling the trays and
Refitting the Freezer Tray/Drawer
Mount them in the reverse order of the removal
Replacing the Water Filter
Replace the disposable water filter when
indicated on the Replacement Filter icon or at
least every 6 months.
To give you enough time to get a new filter, the
light will come on just before the capacity of the
current filter runs out. Changing the filter on
time ensures that you always get fresh and
clean water from the appliance.
Unplug the appliance.
Turn off the water supply to the appliance.
Remove the disposable water filter.
Replace with a new water filter. Insert the
new filter into the filter head and rotate it
clockwise until the arrow on the new filter
lines up with the arrow on the filter head.
Swing the filter back into the compartment.
Turn on the water supply and switch on the
Press and hold the Water Filter button for
three seconds. That resets the Replacement
Filter icon. The new water filter has been
There is no
refrigeration or
Is there a power interruption?
If the power plug unplugged
from the outlet?
Is the fridge or freezer
temperature set to its warmest
Is the appliance in direct
sunlight, or is it near a heat
generating object such as
cooking oven or heater?
••Check the power of other
••Plug the power plug in the outlet
••Set the fridge or freezer temperature
to 'Medium'.
••Check the installation area and
reinstall it away from heat generating
••Cool the hot food first before putting
it in the fridge or freezer
Maintain an appropriate space
Did you put in too much food?
between food.
Completely close the door and make
Are the appliance doors
sure that stored food is not
completely closed?
obstructing in the door.
Adjust the installation position to
Is there enough space around
make enough space around the
the appliance?
Is the fridge or freezer
••Set the fridge or freezer temperature
temperature set to 'Warm'?
to 'Medium'.
Did you put in food with a
••Store foods with strong smells in a
strong smell?
sealed containers.
The appliance
contains a bad smell.
••Throw away rotten vegetables and
Vegetables or fruit may have
clean the vegetable drawer. Do not
spoiled in the drawer?
store vegetables too long in the
vegetable drawer.
••It is not possible for customers to
replace the inside lamp in the
The inside lamp in the Does the inside lamp in the
appliance as they are not
appliance does not
serviceable. If the inside lamp does
turn on.
not turn on, please contact the LG
Electronics customer information
There is poor
refrigeration or
Did you store hot food without
cooling it first?
The appliance door is
not closed tightly.
Is the appliance leaning
Were the shelves properly
Did you close the door with
excessive force?
It is difficult to open
the appliance door.
Did you open the door right
after you closed it?
Door mullion does not Are front leveling legs
fold in and out
extended, appliance level, and
doors aligned?
••Adjust the front feet to raise the front
side slightly.
••Refit the shelves if needed.
••If you apply too much force or speed
when closing the door, it may remain
briefly open before closing. Make
sure that you do not slam the door
closed. Close without force.
••If you try to open the appliance door
within one minute after you closed it,
you may have difficulties because of
the pressure inside the appliance.
Try to open the appliance door again
in a few minutes so that the internal
pressure stabilizes.
••Once the door baskets are filled, the
doors may become misaligned,
preventing the door mullion or the
Auto Open Door function from
working properly. Extend both front
leveling legs fully so they are in firm
contact with the floor. Follow the
instruction in the Door Alignment
section to raise the left appliance
door until the door mullion is once
again working properly. Adjust the
right appliance door so it aligns with
the left appliance door.
the hot food first before putting
Did you store hot food without ••itCool
in the fridge or freezer
cooling it first?
••Although the condensation will
Did you leave the appliance
disappear soon after you close the
There is condensation door open?
appliance door, you can wipe it with
inside the appliance
a dry cloth.
or on the bottom of
Condensation can form due to the
the vegetable drawer
Do you open and close the
temperature difference from the
appliance door too frequently?
outside. Wipe out the dampness with
a dry cloth.
Did you put warm or moist
••Store food in a covered or sealed
food inside without sealing it
in a container?
Doors may not be closed
Frost has formed in
the freezer
Did you store hot food without
cooling it first?
Is the air entry or exit of the
freezer compartment blocked?
Is the freezer compartment
••Check if the food item inside the
appliance is blocking the door and
make sure that the door is tightly
••Cool the hot food first before putting
it in the fridge or freezer
••Make sure that air entry or exit is not
blocked so that the air can circulate
••Maintain an appropriate space
between items.
Did you open and close the
or condensation can form if the
appliance door frequently or is ••Frost
outside air penetrates inside the
the appliance door improperly
Frost or condensation closed?
has formed inside or
••Condensation can appear on the
outside the appliance.
exterior of the appliance if the
Is the installation environment
installation area is too humid or on a
humid day such as a rainy day. Wipe
off any moisture with a dry cloth.
Is the appliance installed on a
••Install the appliance on a solid and
weak floor or improperly
flat area.
The appliance is
noisy and generates
abnormal sounds.
The side or front of
the appliance is
There is water inside
or outside of the
••Adjust the installation position to
allow enough clearance around the
Are objects scattered behind
••Remove the scattered objects from
the appliance?
behind the appliance.
Is there an object on top of the ••Remove the object on top of the
••The heat releasing pipe to prevent
condensation is installed on the front
There are anti condensation
and side of the appliance. You may
pipes fitted to these areas of
feel it particularly hot right after the
the appliance to reduce
appliance is installed or during the
condensation forming from
summer. You can be assured that
around the door area.
this is not a problem and is quite
Is there water leakage around
••Check if the water has leaked from a
the appliance?
sink or another place.
Check if the water is from the
Is there water on the bottom of
thawed frozen food or a broken or
the appliance?
dropped container.
Does the rear of the appliance
touch the wall?
The automatic
icemaker does not
produce ice or
produces a small
amount of ice.
Ice is not dispensed.
••The ice maker produces ice normally
when approximately 48 hours have
Did you install the appliance
passed after the appliance is
Did you connect the water
••Connect the water supply pipe to the
supply pipe to the appliance
appliance and open the supply valve
and open the supply valve?
If the water supply hose is bent, the
Is the water supply hose bent?
water flow could be compromised.
It takes approximately 24 hours to
Have you dispensed a large
produce more ice in the automatic
amount of ice recently?
icemaker. Please wait.
••Press I on the automatic icemaker
Did you set the ice maker
switch or set ON for the automatic
switch or the automatic
icemaker button on the control
icemaker button on the control
panel. (For more details on how to
panel to ON?
use, visit LG electronics website or
use your smart device.)
••If the set temperature is too warm,
Is the temperature of the
ice will be produced slowly or not at
freezer compartment set too
all. Set the Freezer temperature to
-18 °C for normal operation of the
automatic icemaker.
••If you open the appliance door
frequently, cold air will escape,
Have you been opening the
lowering the speed of ice production.
appliance door frequently?
Do not open and close the appliance
door frequently.
••If the appliance door is not
completely closed, the temperature
of the freezer compartment will
Is the appliance door
increase, slowing down the ice
completely closed?
production speed. Close the
appliance door completely.
Check whether there is ice in the ice
Is there ice in the ice bin?
Separate the ice bin and shake it.
Is the ice clumped in the ice
Discard the remaining clumped ice
after shaking the ice bin.
Unable to hear the sound of
ice coming out?
Ice is not dispensed.
Water does not come
Is the ice path blocked? (You
can check the ice passage by
separating the ice bin.)
The supply valve may be
turned off? (For Plumbed
models Only)
The water dispenser tank may
be empty? (Non plumbed
models only)
Is the water supply valve
closed? (For Plumbed models
••Open the water supply valve.
••Fill the water dispenser tank.
••Open the water supply valve.
Are you using unfiltered
••Unfiltered water can contain a large
amount of various heavy metals or
foreign substances, so the filter may
be clogged in the early stage
regardless of the life of the filter.
Is the taste of water different
when comparing it with the
taste of water from the
previous water purifier?
••Has the purified water or cold water
not been used for an extended
period of time?
Has it been a long time since
you installed and replaced the
Water tastes strange.
••In the control panel, select the
modes for cubed ice and crushed ice
alternately to dispense the ice.
••Ice may not be dispensed properly if
the ice passage is blocked. Check
the ice and clean the ice path
Have you flushed out the filter
properly in the initial stage
after installing it?
Has the purified water or cold
water not been used for an
extended period of time?
••If an expired filter is used, the
purification performance may
decline. It is recommended to
replace the filter according to the
filter replacement period.
••When you install or replace the filter
for the first time, you need to remove
air and activated carbon residue
from inside the filter. Use the
appliance after dispensing and
discharging approximately 5 litres of
purified water from the dispenser by
pressing the water dispensing lever.
(Activated carbon is harmless to
••The taste of old water may change
due to bacterial growth. Use the
product after dispensing and
discharging approximately 5 litres
(approximately three minutes) from
the water dispenser.
Clicking noises
Rattling noises
Appliance with linear
compressor was moved while
Whooshing noises
Gurgling noises
Popping noises
The defrost control will click
when the automatic defrost
cycle begins and ends. The
thermostat control (or
••Normal Operation
appliance control on some
models) will also click when
cycling on and off.
Rattling noises may come from
the flow of appliance, the
water line on the back of the
••Normal Operation
unit (for plumbed models
only), or items stored on top of
or around the appliance.
Floor is weak or uneven or leveling
Appliance is not resting evenly ••legs
need to be adjusted. See the
on the floor.
Door Alignment section.
Evaporator fan motor is
circulating air through the
fridge and freezer
Air is being forced over the
condenser by the condenser
Appliance flowing through the
cooling system
Contraction and expansion of
the inside walls due to
changes in temperature.
If the side or back of the
appliance is touching a cabinet
or wall, some of the normal
vibrations may make an
audible sound.
••Normal operation. If the compressor
does not stop rattling after three
minutes, turn the power to the
appliance off and then on again.
••Normal Operation
••Normal Operation
••Normal Operation
••Normal Operation
••To eliminate the noise, make sure
that the sides and back do not make
any contact with any wall or cabinet.
Your home appliance
and smartphone is
not connected to the
Wi-Fi network.
••Find the Wi-Fi network connected to
The password for the Wi-Fi
your smartphone and remove it, then
that you are trying to connect
register your appliance on LG
to is incorrect.
off the Mobile data of your
Mobile data for your
smartphone and register the
smartphone is turned on.
appliance using the Wi-Fi network.
••The wireless network name (SSID)
The wireless network name
should be a combination of English
(SSID) is set incorrectly.
letters and numbers. (Do not use
special characters.)
••Only a 2.4 GHz router frequency is
supported. Set the wireless router to
2.4 GHz and connect the appliance
The router frequency is not 2.4
to the wireless router. To check the
router frequency, check with your
Internet service provider or the
router manufacturer.
••If the distance between the
appliance and the router is too far,
The distance between the
the signal may be weak and the
appliance and the router is too
connection may not be configured
correctly. Move the location of the
router so that it is closer to the
The LG Refrigerator comes with 1 + 4 or 9*(Selected Model) year warranty, from the date of purchase, that comprises of a 1 year warranty on all Parts (except
Consumables, Loose Plastic Parts, Glass) in the first year and thereafter a 4 or 9*(Selected Model) year Additional warranty on the compressor,
from the date of purchase of the product, provided always that the warranty card bears the rubber stamp, date and signature of our Authorised Dealer.
The 4 or 9*(Selected Model) year warranty on Compressor will continue even after the expiry of 1 year period from the date of purchase. This warranty
covers Compressor only. Gas/Gas Charging will be charged to the customer. Gas charging is included only when compressor is defective & inoperative.
During the additional warranty period, it does not cover any part such as condenser, freezer, capillary, suction line, overload protector, relay, thermostat
etc.. Standard visiting charges will be applicable within the municipal limit of town where LG Electronics India Pvt. Ltd. (LGEIL) has it’s Authorized
Service centre, Service outside municipal limit will attract to and fro traveling, other incidental expenses in addition to standard visiting charges, as
prevailing from time to time. During the warranty period, only the part replaced or repaired shall be free of costs, but service charges shall always
be payable by the customer.
The warranty is confined to the first purchaser of the Refrigerator only & is non-transferable.
Repairs & replacements will be carried out by the dealer from whom the product has been purchased, or through the Authorized Service Centers
of LGEIL. In case the customer shifts the place of residence during warranty period, it is advised to contact Authorized Service Centre directly or
call our help line.
Repairs under warranty shall be carried out by an authorized service personnel only. The details of centralized help lines are attached.
For units installed beyond municipal limits of the jurisdiction of company’s Authorized Service Center, it is responsibility of the purchaser to contact
the nearest authorized service center and bring the unit to the authorized service center at its own cost and risk. All expenses incurred in collecting
the units or parts thereof from the company’s authorized service center, as well as expenses incurred with deputizing of service personnel/technicians
towards conveyance and other incidentals etc. will be borne by the customer. Local Charges for transportation and handling charges may vary
from location to location. Customers are advised to verify before. In case the customer desires to bring the unit on its own to the Authorized Service
Centre, the same shall be at its own risks & consequences.
The concerned authorized service center will advise the customer whether to effect the repairs at sire or at the authorized service center.
Call registered with the centralized helpline/Authorized service center, wherein only cleaning of the unit/parts in the unit due to dust accumulation
on portions of the unit, general explanations/returning, are not to be considered as defects.
In case of repairs or replacement of any part/s of the unit, this warranty will thereafter continue and remain in force only for the unexpired period
of the warranty. Replacement of parts would be purely at the discretion of LGEIL alone. In case the replacement of the entire unit is being made,
(subject to the sole discretion of LGEIL), the same model shall be replaced and in the event such model has been discontinued, it shall be replaced
with the model of price equivalent at the time of purchase.
In case of any damage to the product / customer abuse/ repairs by un-authorised personnels/ misuse detected/ by the Authorized Service Center
personnel, the warranty conditions are not applicable and repairs will be done subject to availability of parts and on a chargeable basis only.
This warranty shall not cover any consequential or resulting liability, damage or loss to property or life arising directly or indirectly out of any defect
in the Refrigerator. The company’s obligation under this warranty shall be limited to repair or providing replacement of defective parts only under
the warranty period.
The company or its Authorized Service Center reserves the right to retain any part/s or component replaced at its discretion, in the event of a defect
being noticed in the equipment during warranty period.
While the company will make every effort to carry out repairs at the earliest, it however is made expressly clear that the company is under no obligation
to do so in a specified period of time.
Warranty does not cover accessories external to the equipment supplied by the dealer.
If any coloured internal or external components are replaced, there will be commitment to ensure that the shades match with the original or other
components. The replaced shades, patterns, tints may vary from the customer’s unit due to continuous usage of the unit. Any matching components
changed at customer’s request will be on chargeable basis except the component which actually needed.
Warranty is not applicable in any of the following cases :
1. The warranty card is not completed properly at the time of purchase. 2. The completed warranty card is not presented to authorized service personnelat
the time of service of the product. 3. The product is not operated according to instructions given in the Operating Instruction Booklet. 4. Defects are caused
by improper or reckless use, which shall be determined by the company personnel. 5. Any repair work is carried out by persons other than authorized
service personnel. 6.Defects are caused by due to causes beyond control like lightening, abnormal voltage, acts of God or while in transit to service center
or purchaser’s residence. 7. The warranty is not valid in case, the serial number is deleted, defected or altered. 8. Damage to the product or any part/s
due to transportation or shifting is not covered by warranty. 9. a) This warranty wil l automatically terminate on the expiry of the warranty period of 12 months,
even if the Refrigerator may not be in use for any time during the warranty period for any reason. b) The warranty on compressor will automatically terminate
on expiry of 4 or 9*(Selected Model) years (after 1 year warranty period) even if the Refrigerator may not be in use for any time during the said period
for any reason. 10. Only courts in state of Delhi and places where LGEIL has it’s branch office shall have the jurisdiction for settling any claims, disputes
arising under the warranty.
Customer’s Signature
Dealer’s Signature
This card is valid only if it is filled in and stamped by our authorised dealer on the date of purchase.
LG Electronics India Pvt. Ltd.
1800-315-9999, 1800-180-9999
24 hours, 7 days a week (except for national holidays)
Regd. Office: LG Electronics India Pvt. Ltd., A Wing (3rd Floor), D-3, District Center,
Saket, New Delhi-110017
CIN No. U32107DL1997PTC220109
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