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OWNER'S MANUAL FRIDGE& FREEZER Read this owner's manual thoroughly before operating the appliance and keep it handy for reference at all times. MFL69349620 Rev.01_071017 www.lg.com Copyright © 2017 LG Electronics Inc. All Rights Reserved. TABLE OF CONTENTS This manual may contain images or content different from the model you purchased. This manual is subject to revision by the manufacturer. SAFETY INSTRUCTIONS................................................................................ 3 IMPORTANT SAFETY INSTRUCTIONS....................................................................................3 Disposal of Your Old Appliance................................................................................................ 11 INSTALLATION............................................................................................... 12 Notes for Movement and Transport..........................................................................................12 Notes for Installation.................................................................................................................12 Leg Adjustment.........................................................................................................................13 To Reverse the Doors...............................................................................................................13 Parts and Functions..................................................................................................................14 OPERATION.................................................................................................... 16 Notes for Operation..................................................................................................................16 Control Panel............................................................................................................................17 Water Dispenser (Optional)......................................................................................................19 Ice Tray.....................................................................................................................................21 Fresh Converter (Optional).......................................................................................................21 Fresh Vegetable Drawer (Optional)..........................................................................................21 Folding Shelf.............................................................................................................................22 Easy Open Door (Optional)......................................................................................................22 Other Functions........................................................................................................................22 Maximum Storage....................................................................................................................22 SMART FUNCTIONS...................................................................................... 23 Using LG SmartThinQ Application............................................................................................23 Using Smart Diagnosis™.........................................................................................................24 MAINTENANCE............................................................................................... 26 Notes for Cleaning....................................................................................................................26 Cleaning the Door Basket.........................................................................................................26 Cleaning the Shelf....................................................................................................................27 Cleaning the Vegetable Drawer................................................................................................27 Cleaning the Crisper Cover......................................................................................................28 Cleaning the Water Dispenser..................................................................................................28 TROUBLESHOOTING.................................................................................... 29 SAFETY INSTRUCTIONS EN The following safety guidelines are intended to prevent unforeseen risks or damage from unsafe or incorrect operation of the appliance. The guidelines are separated into ‘WARNING’ and ‘CAUTION’ as described below. This symbol is displayed to indicate matters and operations that can cause risk. Read the part with this symbol carefully and follow the instructions in order to avoid risk. WARNING This indicates that the failure to follow the instructions can cause serious injury or death. CAUTION This indicates that the failure to follow the instructions can cause the minor injury or damage to the product. IMPORTANT SAFETY INSTRUCTIONS WARNING To reduce the risk of explosion, fire, death, electric shock, injury or scalding to persons when using this product, follow basic precautions, including the following: Children in the Household This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety. Children should be supervised to ensure that they do not play with the appliance. 3 EN Installation •This • appliance should only be transported by two or more people holding the appliance securely. •Ensure • that the socket outlet is properly grounded, and that the earth pin on the power cord is not damaged or removed from the power plug. For more details on grounding, inquire at an LG Electronics customer information centre. •This • appliance is equipped with a power cord having an equipment-grounding conductor and a grounding power plug. The power plug must be plugged into an appropriate socket outlet that is installed and grounded in accordance with all local codes and ordinances. •If • the power cord is damaged or the hole of the socket outlet is loose, do not use the power cord and contact an authorized service centre. •Do • not plug the appliance into a multi socket adapter which does not have a power cable(mounted). •Do • not modify or extend the power cable. •Avoid • using any extension cords or double adaptor. The appliance should be connected to a dedicated power line which is separately fused. •Do • not use a multi socket outlet which is not properly grounded(portable). Upon using a properly-grounded multi socket outlet (portable), use a product with the current capacity of the power code rating or higher. Failure to do so may result in electric shock or fire due to the heat of multi socket outlet. The power may be shut off when the circuit breaker is operated. 4 EN •Install • the appliance in a place where is easy to unplug the power plug of the appliance. •Be • careful not to point the power plug up or let the appliance lean against the power plug. •Install • the appliance on a firm and level floor. •Do • not install the appliance in a damp and dusty place. Do not install or store the appliance in any outdoor area, or any area that is subject to weathering conditions such as direct sunlight, wind, or rain or temperatures below freezing. •Do • not place the appliance in direct sunlight or expose it to the heat from heating appliances such as stoves or heaters. •Be • careful not to expose the rear of the appliance when installing. •Be • careful not to let the appliance door fall during assembly or disassembly. •Be • careful not to pinch, crush, or damage the power cable during assembly or disassembly of the appliance door. •Do • not connect a plug adapter or other accessories to the power plug. Operation •Do • not use the appliance for any purpose (storage of medical or experimental materials or shipping) other than any domestic household food storage use. •In • case of flood, disconnect the power plug and contact the LG Electronics customer information centre. •Unplug • the power plug during a severe thunderstorm or lightening or when not in use for a long period of time. •Do • not touch the power plug or the appliance controls with wet hands. •Do • not bend the power cable excessively or place a heavy object on it. •If • water penetrates electrical parts of the appliance, disconnect power plug and contact an LG Electronics customer information centre. 5 EN •Do • not place hands or metallic objects inside the area emitting the cold air, cover or heat releasing grille on the back. •Do • not apply excessive force or impact to the back cover of the appliance. •Do • not put animals, such as pets into the appliance. •Be • careful of nearby children when you open or close the appliance door. The door may bump the child and cause injury. •Avoid • the danger of children getting trapped inside the appliance. A child trapped inside the appliance can cause suffocation. •Do • not place heavy or fragile objects, containers filled with liquid, combustible substances, flammable objects(such candles, lamps, etc.), or heating devices(such as stoves, heaters, etc.) on the appliance. •If • there is a gas leakage (isobutane, propane, natural gas, etc.), do not touch the appliance or power plug and ventilate the area immediately. This appliance uses a very eco-friendly gas (isobutane, R600a) as the refrigerant. Although it uses a small amount of the gas, it is still combustible gas. Gas leakage during appliance transport, installation or operation can cause fire, explosion or injury if sparks are caused. •Do • not use or store flammable or combustible substances (ether, benzene, alcohol, chemical, LPG, combustible spray, insecticide, air freshener, cosmetics, etc.) near the appliance. •Immediately • unplug the power plug and contact an LG Electronics customer information centre if you detect a strange sound, odour, or smoke coming from the appliance. •Fill • with potable water only into icemaker or dispenser water tank. 6 EN Maintenance •Disconnect • the power cord before cleaning the appliance or replacing the inside lamp (where fitted). •Securely • plug the power plug in the socket outlet after completely removing any moisture and dust. •Never • unplug the appliance by pulling on the power cable. Always grip the power plug firmly and pull straight out from the socket outlet. •Do • not spray water or inflammable substances(toothpaste, alcohol, thinner, benzene, flammable liquid, abrasive, etc.) over the interior or exterior of the appliance to clean it. •Do • not clean the appliance with brushes, cloths or sponges with rough surfaces or which are made of metallic material. •Only • qualified service personnel from LG Electronics service centre should disassemble, repair, or modify the appliance. Contact an LG Electronics customer information centre if you move and install the appliance in a different location. •Do • not use a hair drier to dry the inside of the appliance or place a candle inside to remove the odours. •Do • not use mechanical devices or other means to accelerate the defrosting process. Disposal •When • discarding the appliance, remove the door gasket while leaving the shelves and baskets in place and keep children away from the appliance. •Dispose • of all packaging materials (such as plastic bags and styrofoam) away from children. The packaging materials can cause suffocation. Technical Safety •Keep • ventilation openings, in the appliance enclosure or in the built-in structure, clear of obstruction. 7 EN •Do • not use electrical appliances inside the food storage compartments of the appliance, unless they are of the type recommended by the manufacturer. •The • refrigerant and insulation blowing gas used in the appliance require special disposal procedures. Consult with service agent or a similarly qualified person before disposing of them. •This • appliance contains a small amount of isobutane refrigerant (R600a), natural gas with high environmental compatibility, but it is also combustible. When transporting and installing the appliance, care should be taken to ensure that no parts of the refrigerating circuit are damaged. •Refrigerant • leaking out of the pipes could ignite or cause an explosion. •If • a leak is detected, avoid any naked flames or potential sources of ignition and air the room in which the appliance is standing for several minutes. In order to avoid the creation of a flammable gas air mixture if a leak in the refrigerating circuit occurs, the size of the room in which the appliance is used should correspond to the amount of refrigerant used. The room must be 1 m² in size for every 8 g of R600a refrigerant inside the appliance. •The • amount of refrigerant in your particular appliance is shown on the identification plate inside the appliance. •Never • start up an appliance showing any signs of damage. If in doubt, consult your dealer. •This • appliance is intended to be used in household and similar applications only. It should not be used for commercial, or catering purposes, or in any mobile application such as a caravan or boat. 8 EN •Do • not store explosive substances such as aerosol cans with a flammable propellant in this appliance. CAUTION To reduce the risk of minor injury to persons, malfunction, or damage to the product or property when using this product, follow basic precautions, including the following: Installation •Do • not tilt the appliance to pull or push it when transporting. •Make • sure not to get a body part such as a hand or foot stuck while moving the appliance. Operation •Do • not touch frozen food or the metal parts in the freezer compartment with wet or damp hands. It may cause frostbite. •Do • not place glass containers or bottles in the freezer compartment, shelves or ice bin that will be exposed to temperatures below freezing. •The • tempered glass on the front side of the appliance door or the shelves can be damaged by an impact. If it is broken, do not touch it with wet hands, as this may result in injury. •Do • not hang from the appliance doors, storage room, shelf or climb up into it. •Do • not store an excessive amount of water bottles or containers for side dishes on the door baskets. The basket may break or your hand may bump into the surrounding structure, causing injury. •Keep • food organized inside the appliance. •Prevent • animals from nibbling on the power cable or water hose. •Do • not open or close the appliance door with excessive force. 9 EN •If • the hinge of the product door is damaged or operates improperly, stop using the appliance and contact an authorized service centre. •Do • not damage the refrigerant circuit. •Do • not place any electronic appliance (such as heater and mobile phone) inside the appliance. •Do • not clean glass shelves or covers with warm water when they are cold. They may break if exposed to sudden temperature changes. •Never • eat frozen foods immediately after they have been taken out in the freezer compartment. •Do • not use a thin crystal cup or chinaware when dispensing. •Make • sure not to get a hand or foot stuck upon opening or closing the appliance door. Maintenance •Do • not insert the shelves upside down. The shelves may fall, causing injury. •To • remove frost from the appliance, contact an LG Electronics customer information centre. •Dispose • of the ice inside the ice bin in the freezer compartment during an extended power outage. 10 EN Disposal of Your Old Appliance ••When this crossed out wheeled bin symbol is depicted on the product and its operator’s manual, it means the product is covered by the e-waste Management and Handling Rules, 2011 and are meant to be recycled, dismantled, refurbished or disposed off. ••Do's −−a. The product is required to be handed over only to the authorized recycler for disposal. −−b. Keep the product in isolated area, after it becomes non-functional/unrepairable so as to prevent its accidental breakage. ••Don't −−a. The product should not be opened by the user himself/herself, but only by authorized service personnel. −−b. The product is not meant for re-sale to any unauthorized agencies/scrap dealer/ kabariwalah. −−c. The product is not meant for mixing into household waste stream. −−d. Do not keep any replaced spare part(s) from the product in exposed area. ••Any disposal through unauthorized agencies/person will attract action under Environment (Protection) Act 1986. ••Hazards of improper handling or accidental breakage : −−a. The refrigerant (R134a) used, if overexposed, might cause dizziness and loss of concentration. Liquid contact can cause irritation and frostbite. The refrigerant (R600a), squirting out of the pipes could ignite or cause eye injury. −−b. The blowing agent cyclopentane is highly flammable liquid and vapor. Harmful to aquatic life. Contact with liquid may cause cold burns/frost bites. Repeated exposure causes skin dryness. ••This product is complied with the requirement of Hazardous Substances as specified under Rule 13 (1) & (2) of the E-Waste (Management & Handling) Rules, 2011. ••To locate a nearest collection centre or call for pick-up (limited area only) for disposal of this appliance, please contact Toll Free No. 1800-315-9999 / 1800-180-9999 for details. All collection centre and pick up facilities are done by third parties with LG Electronics India Pvt. Ltd. Merely as a facilitator. For more detailed information , please visit : http://www.lge.com/in 11 INSTALLATION Notes for Movement and Transport ••Remove all food from inside the appliance. Then, transport the appliance only after fixing fragile parts such as shelves and the door handle with tape. Failure to do so may cause appliance damage. ••Pull the power plug out, insert and fix it into the power plug hook at the rear or on top of the appliance. Failure to do so may cause damage to the power plug or floor scratch. ••When transporting the appliance, more than two people should transport the appliance carefully. Dropping the appliance, which is extremely heavy, may cause personal injury or appliance failure. ••When transporting the appliance over a long distance, keep the appliance upright. The appliance may fall over, causing malfunctions. Never transport the appliance laying down as it can cause a refrigerant circulation malfunction when it is turned back on again. 12 EN Notes for Installation ••Install the appliance on a solid and flat area. −−If the appliance is installed on an uneven floor, it can cause vibration and noise causing the appliance to fall resulting in injury. It could also cause the doors not to close correctly and introduce moisture inside the unit during operation. −−If the appliance front or rear is not level, adjust the front feet so that it can be corrected. Severe cases may need the floor to be packed out with strips of thin timber. ••Avoid placing the unit near heat sources, direct sunlight or moisture. ••Connect the power supply cord (or plug) to the outlet. Don't double up with other appliances on the same outlet. ••After connecting the power supply cord (or plug) to the outlet, Wait two or three hours before you put food into the appliance. If you add food before the appliance has cooled completely, your food may spoil. ••Models with handles should be located at least 55 mm from the wall on the hinge side to open door by 90°. ••Allow over 55 mm clearance to the right, left, back and top when installing. EN Leg Adjustment To Reverse the Doors To avoid vibration, the unit must be leveled. If required, adjust the leveling screws to compensate for the uneven floor. The front should be slightly higher than the rear to aid in door closing. Leveling screws can be turned easily by tipping the cabinet slightly. Turn the leveling screws counterclockwise to raise the unit, clockwise to lower it. Your appliance is designed with reversible doors, do that they may open from either the left of right hand side to suit your kitchen design. NOTE ••However when you want to reverse the doors your appliance in pairs, you must call to service center. Revising the doors is not covered by the warranty. 13 EN Parts and Functions 1 8 2 9 3 4 10 5 11 6 7 13 12 14 1 Smart Diagnosis Unit (Optional) Using this function when contacting LG Electronics customer information centre to help make an accurate diagnosis when the appliance operates abnormally or a failure occurs. 2 LED Lamp The LED lamps inside the appliance light up when you open the door. 3 Fridge Shelf This is where refrigerated foods and other items are stored. ••The shelf height can be adjusted by inserting the shelf in another groove of different height. ••Store the foods with higher moisture content at the front of the shelf. ••The actual number of shelves will differ from model to model. 4 Bottle Rack (Optional) CAUTION This is where drinks tall bottles or containers are stored. ••Do not store short bottles or containers. The items may fall and cause an injury or appliance damage. 5 Folding Shelf (Optional) This is where refrigerated foods and high items are stored. 6 Fresh Vegetable Drawer (Optional) This is where fruits and vegetables are stored to help maintain freshness by adjusting the humidity controller. ••The appearance or components of the appliance may differ from model to model. 14 7 Fresh Converter (Optional) This is where meat, fish and vegetables are stored. Help maintain freshness by adjusting the humidity controller located in the back of the fridge compartment. 8 Dairy Corner This is where dairy products such as the butter or cheese are stored. 9 Movable Egg Tray This is where eggs are stored. ••You can move it to and use it at a desired position as needed. However, do not use it as the ice bin or place it on the shelf on top of the fridge or the vegetables drawer. 10 Fridge Door Basket This is where small packages of refrigerated foods, drinks and sauce containers are stored. 11 Water Dispenser Tank (Optional) This is where water to supply the dispenser or the automatic icemaker is stored. It requires manual filling. (Non plumbed models only) 12 Ice Tray This is where ice is produced and stored. 13 Freezer Tray This is where frozen foods such as the meat, fish, and ice cream, can be stored. 14 Freezer Drawer This is for long-term storage of frozen items. 15 OPERATION EN Notes for Operation Storing Foods Effectively ••Do not use the ice water dispenser tank for beverages other than drinking water. ••Users should keep in mind that frost can form If the door is not closed completely, if the humidity is high during the summer, or if the freezer door is opened frequently. ••Ensure there is sufficient space between food stored on the shelf or door basket to allow the door to close completely. ••Opening the door lets warm air enter the appliance, and may cause the internal temperature to rise. ••Do not open or close the appliance door excessively. ••The LED lamp is only intended for use in domestic appliances and is not suitable for household room illumination. ••Store frozen food or refrigerated food inside sealed containers. ••Check the expiration date and label (storage instructions) before storing food in the appliance. ••Do not store food for a long period of time (more than four weeks) if it spoils easily at a low temperature. ••Place the refrigerated food or frozen food in each fridge or freezer compartment immediately after purchasing. ••Avoid refreezing any food which has been completely thawed. Freezing any food which has been completely thawed again will lower its taste and nutrition. ••Do not wrap and store vegetables with newspaper. Printing material of newspaper or other foreign substances may smear and contaminate food. ••Do not overfill the appliance. Fill less than 70 % of the space. Cold air can not circulate properly if the appliance is overfilled. ••Cool hot food before storing. If too much hot food is placed inside, the internal temperature of the appliance can increase and negatively affect other foods stored in the appliance. ••If you set an excessively low temperature for food, it may become frozen. Do not set a temperature lower than the required temperature for the food to be stored correctly. ••Always keep the appliance clean. Suggestion for Energy Saving ••Ensure there is sufficient space between stored foods. This allows cold air to be circulated evenly and lowers electricity bills. ••Store hot food only after it has cooled in order to prevent dew or frost. ••When storing food in the freezer compartment, set the freezer temperature lower than the temperature indicated on the appliance. ••Do not set the temperature of the appliance lower than needed. For ice making in normal climates, the freezer temperatures should be set to -19 or colder. ••Do not put food near the temperature sensor of the fridge compartment. Keep a distance of at least 3 cm from the sensor. ••Please note that a temperature rise after defrosting has a permissible range in the appliance specifications. If you wish to minimise the impact this may have on the food storage due to a temperature rise, seal or wrap the stored food in several layers. 16 Max Freezing Capacity ••The Express Freeze function will set the freezer to its maximum freezing capacity. ••This generally takes up to 24 hours and automatically switches off. ••If the maximum freezing capacity is to be used, Express Freeze must be switched on for seven hours before fresh produce is placed in the freezer compartment. EN Control Panel Units and Functions <Type 1> On the Refrigerator Door <Type 2> Inside the Refrigerator 7 8 1 Fridge Temperature ••This sets the fridge target temperature. 2 Freezer Temperature ••This sets the freezer target temperature. 3 Express Freeze ••This sets Express Freeze functions. 4 Eco Friendly ••This controls the Power Save mode for lowering energy consumption. 5 Door Alarm ••This sets the alarm sound which is activated when the appliance door is opened. 6 Lock ••This locks the buttons on the control panel. 7 Power ••This turns the power on and off. 8 Wi-Fi ••This sets the refrigerator to connect to your home’s Wi-Fi network. ••The actual control panel may differ from model to model. 17 EN Notes for Use the Control Panel Setting the Temperature ••The control panel will turn on in any of the following cases. −−When the power is turned on −−When a button is touched −−When the appliance door (fridge compartment, freezer compartment, door in door) is opened ••The control panel will turn off automatically for energy saving in any of the following cases. −−When one minute has passed after turning on the power −−When no button operation is carried out for 20 seconds after a desired button is pressed −−When 20 seconds has passed after the appliance door (fridge compartment, freezer compartment, door in door) is opened and closed ••If there is any finger or skin contact to the control panel while cleaning it, the button function may operate. This sets the fridge temperature or freezer temperature. ••Press the Fridge button or Freezer button to adjust the temperature. ••The temperature can be adjusted. −−Fridge : from 1 °C to 7 °C −−Freezer : from -15 °C to -23 °C ••The initial temperature is set. −−Fridge : 3 °C −−Freezer : -20 °C ••The actual inner temperature varies depending on the food status, as the indicated setting temperature is a target temperature, not actual temperature within the appliance. Setting Eco Friendly ••The function makes the fridge-freezer work in the power saving mode which is useful when you are away on a holiday as it reduces energy consumption. ••Pressing the Eco Friendly button starts the operation with the lamp on, and pressing it again stops the operation. ••When the Eco Friendly mode is on, the other buttons will not operate. When you finish using the Eco Friendly mode, turn it off so that other buttons work and the refrigerator returns to its previous temperature setting. Setting Wi-Fi (Optional) The Wi-Fi button, when used with the LG Smart ThinQ application, allows the refrigerator to connect to a home Wi-Fi network. ••The Wi-Fi icon shows the status of the refrigerator’s network connection. The icon illuminates when the refrigerator is connected to the Wi-Fi network. ••Press and hold the Wi-Fi button for 3 seconds to connect to the network. The icon blinks while the connection is being made, then turns on once the connection is successfully made. 18 NOTE ••The default temperature setting may vary depending on the appliance. ••Wait until two or three hours have passed after connecting the appliance to the outlet before storing food in the appliance. ••The appliance can automatically detect problems during the operation. ••If a problem is detected, the appliance does not operate and an error code is displayed even when any button is pressed. ••When this occurs, do not turn off the power and immediately contact an LG Electronics customer information centre. If you turn off the power, the repair technician from the LG Electronics customer information centre. It may have difficulty finding the problem. EN Setting Express Freeze High Temperature Alarm The function can quickly freeze a large amount of ice or frozen foods. ••When you press the Express Freeze button, the Express Freeze icon lights on the control panel. ••The function is enabled and disabled in turn each time you press the button. ••The Express Freeze function automatically terminates after a specific period has passed. When the freezer temperature goes too high due to power failure, the freezer temperature LED lamp blinks and an alarm sounds. ••Press Freezer button to stop. ••If the temperature is sufficiently cold, the blinking and alarm will automatically stop. This function could occur. ••When the refrigerator is turned on. ••When the freezer compartment gets too warm. ••When there is a power outage that lasts for a long period of time. ••When large amounts of warm food are placed in the freezer compartment. ••When the freezer door is left open for too long or too frequently. Setting and Resetting Lock This locks the buttons on the control panel. ••Press and hold the Lock button for 3 seconds . When the Lock function is set, all buttons are locked. NOTE ••You must deactivate Lock function before you can access any other functions. Setting Power (Optional) Water Dispenser (Optional) Press the lever of the water dispenser to get cold water. This turns the power on and off. ••Press the Power button for 3 seconds or longer. The control panel lights, and the power is on. NOTE ••Turn off the power when you are not using the appliance. Dispenser Lever CAUTION ••Keep children away from the dispenser to prevent children playing with or damaging the controls. 19 EN NOTE NOTE ••If you open the freezer door while water is being dispensed, the water supply will stop. ••If you open the fridge door while water is being dispensed, dispensing will paused. ••If the cup rim is small, water may splash out of the glass or miss it completely. ••Use a cup with a rim of over 68 mm in diameter when dispensing water. ••Before using the water dispenser tank after installing the appliance, it should be washed before filling it with water. ••Check if the water dispenser tank has been placed on the appliance correctly. If it is not assembled correctly, water may leak from the tank into the appliance. ••If there is no water in the water dispenser tank, the cold water function of the dispenser cannot be used. Check if there is water in the water dispenser tank and then fill it with water if there is not. ••Wait at least 15 seconds before removing the water tank after having dispensed water. ••Sound from the water tank will be normal when supplying water to the dispenser. It is not a sign of malfunction. Water Dispenser tank (Optional) 1 Open the cap (small cover) on the top of the water tank. 2 Fill the water tank with potable water and close the cap (small cover). ••The water tank can hold up to 2.3 L. CAUTION ••Children should not be allowed near the dispenser tank. If the child drops the water dispenser tank while it is completely filled with water, injury may occur. Do not fill the water tank with drinks other than water or fill with hot water. ••Do not apply excessive force or impact when removing or assembling the water dispenser tank. Doing so can cause appliance damage or injury. 20 EN Ice Tray Fresh Converter (Optional) The temperature in the fresh converter can be controlled by sliding the lever, where located in the back of the compartment, in either direction. When keeping vegetables after setting up Meat or Fish, the cold injury may occur. Fill the ice tray up to the indicator line with water. ••Fill with potable water only. ••If the Ice Tray is overfilled, the ice cubes may stick together and be difficult to remove. ••Press the Express Freeze button on the control panel to make ice quickly. ••Ice can be removed more easily by pouring water on the ice tray or immersing it in water and twisting the tray first. ••Do not store ice that is not completely frozen. ••You can remove the ice tray or ice cubes bucket to create more space inside the freezer compartment if you do not use it. CAUTION ••Be careful not to twist the ice tray with force since it can be broken. ••Do not freeze the ice bucket. It can break the ice bucket and cause appliance damage or injury. Type 1 Type 2 Type 3 ••Type 1: For storing meat. ••Type 2: For storing fish. ••Type 3: For storing vegetables. Fresh Vegetable Drawer (Optional) Vegetable compartment can adjust the humidity by moving the knob. If moved to the left side, cover and tray are opened, and if moved to the right side, cover and tray are closed therefore, it can maintain the humidity. Closed state is recommended for keeping vegetables, and open state is recommended for keeping fruits. 21 EN Folding Shelf Other Functions Store taller items, such as a gallon container or bottles, by pushing the front half of the shelf underneath the back half the shelf. Pull the front of the shelf forward to return to a full shelf. Door Open Alarm 1 Lift the front side of the shelf and shift it on its back side. The alarm sounds 3 times in a 30 seconds interval if the door (fridge compartment, freezer compartment) is left open or not completely closed for one minute. ••Contact an LG Electronics customer information centre if the alarm sound continues even after closing the door. Failure Detection 2 Lift the front side of the shelf and shift it under its back side. From this position, both sides of the shelf can be lifted up to free more space. The appliance can automatically detect problems during the operation. ••If a problem is detected, the appliance does not operate and an error code is displayed even when any button is pressed. ••When this occurs, do not turn off the power and immediately contact an LG Electronics customer information centre. If you turn off the power, the repair technician from an LG Electronics customer information center may have difficulty finding the problem. Maximum Storage Easy Open Door (Optional) To easily open the door, hold the handle and softly turn it to the outside. 22 If large quantities of food are to be stored, all the freezer drawers shall be taken out of the appliance except the bottom one and the food shall be stacked directly on the freezer shelves. SMART FUNCTIONS Using LG SmartThinQ Application Things to check before using LG SmartThinQ ••For appliances with the or logo 1 Check the distance between the appliance and the wireless router (Wi-Fi network). ••If the distance between the appliance and the wireless router is too far, the signal strength becomes weak. It may take a long time to register or installation may fail. 2 Turn off the Mobile data or Cellular Data on your smartphone. ••For iPhones, turn data off by going to Settings → Cellular → Cellular Data. 3 Connect your smartphone to the wireless router. EN ••If the appliance is having trouble connecting to the Wi-Fi network, it may be too far from the router. Purchase a Wi-Fi repeater (range extender) to improve the Wi-Fi signal strength. ••The Wi-Fi connection may not connect or may be interrupted because of the home network environment. ••The network connection may not work properly depending on the Internet service provider. ••The surrounding wireless environment can make the wireless network service run slowly. ••The appliance cannot be registered due to problems with the wireless signal transmission. Unplug the appliance and wait about a minute before trying again. ••If the firewall on your wireless router is enabled, disable the firewall or add an exception to it. ••The wireless network name (SSID) should be a combination of English letters and numbers. (Do not use special characters.) ••Smartphone user interface (UI) may vary depending on the mobile operating system (OS) and the manufacturer. ••If the security protocol of the router is set to WEP, you may fail to set up the network. Please change it to other security protocols (WPA2 is recommended) and register the product again. Open Source Software Notice Information NOTE ••To verify the Wi-Fi connection, check that Wi-Fi icon on the control panel is lit. ••The appliance supports 2.4 GHz Wi-Fi networks only. To check your network frequency, contact your Internet service provider or refer to your wireless router manual. ••LG SmartThinQ is not responsible for any network connection problems or any faults, malfunctions, or errors caused by network connection. To obtain the source code under GPL, LGPL, MPL, and other open source licenses, that is contained in this product, please visit http:// opensource.lge.com. In addition to the source code, all referred license terms, warranty disclaimers and copyright notices are available for download. LG Electronics will also provide open source code to you on CD-ROM for a charge covering the cost of performing such distribution (such as the cost of media, shipping, and handling) upon email request to [email protected]. This offer is valid for three (3) years from the date on which you purchased the product. 23 EN Installing LG SmartThinQ Search for the LG SmartThinQ application from the Google Play Store or Apple App Store on a smart phone. Follow instructions to download and install the application. NOTE ••If you choose the simple login to access the LG SmartThinQ application, you must go through the appliance registration process each time you change your smartphone or reinstall the application. Wi-Fi Function ••For appliances with the or logo Communicate with the appliance from a smart phone using the convenient smart features. Firmware Update Keep the appliance performance updated. Smart Diagnosis™ If you use the Smart Diagnosis function, you will be provided with the useful information such as a correct way of using the appliance based on the pattern of use. Settings Allows you to set various options on the refrigerator and in the application. NOTE ••If you change your wireless router, your Internet service provider or your password after registering the appliance, please delete it from the LG SmartThinQ Settings → Edit Product and register again. ••The application is subject to change for appliance improvement purposes without notice to users. ••Functions may vary by model. 24 Smart Diagnosis™ Using a Smart Phone ••For appliances with the or logo Use this function if you need an accurate diagnosis by an LG Electronics customer information centre when the appliance malfunctions or fails. Smart Diagnosis™ can not be activated unless the appliance is connected to power. If the appliance is unable to turn on, then troubleshooting must be done without using Smart Diagnosis™. Using Smart Diagnosis™ Smart Diagnosis™ Through the Customer Information Centre Use this function if you need an accurate diagnosis by an LG Electronics customer information center when the appliance malfunctions or fails. Use this function only to contact the service representative, not during normal operation. Display panel is on the Fridge door. 1 Press the Lock button to activate the lock function. ••If the lock function has been activated already, press the Lock button to deactivate the lock function, and then press the Lock button again to activate the lock function. ••Please note that the Smart Diagnosis function will not operate until five minutes has passed since the lock function was activated. EN 2 Press and hold the Freezer button for three seconds or longer while continuing to hold your phone to the speaker. 3 Open the fridge door and then hold the phone on the upper right speaker hole. 4 After the data transfer is complete, the service agent will explain the result of the Smart Diagnosis™. Display panel is inside the Fridge. 1 Open the fridge door. 2 Press and hold the Freezer button for three seconds or longer. 3 Open the fridge door and then hold the phone on the upper right speaker hole. 4 After the data transfer is complete, the service agent will explain the result of the Smart Diagnosis™. NOTE ••Position the phone so that its microphone is aligned with the speaker hole. ••The Smart Diagnosis™ sound is generated after around three seconds. ••Do not take the phone off the speaker hole while the data is transmitted. ••Hold the phone to the upper right speaker hole and wait while the data is transmitted. ••The data transfer sound may be harsh to the ear while the Smart Diagnosis™ data is being transmitted, but do not take the phone off the speaker hole for accurate diagnosis until the data transfer sound has stopped. ••When the data transfer is complete, the transfer completion message is displayed and the control panel is automatically turned off and then on again after a few seconds. After the customer information centre explains the diagnosis result. 25 MAINTENANCE Notes for Cleaning ••When removing a shelf or drawer from inside the appliance, remove all stored foods from the shelf or drawer to prevent injury or damage to the appliance. −−Otherwise, injury may occur due to the weight of stored foods. ••If cleaning the outside air vents of the appliance by means of vacuuming, then the power cord should be unplugged from the outlet to avoid any static discharge that can damage the electronics or cause an electric shock. ••Detach the shelves and drawers and clean them with water, and then dry them sufficiently, before replacing them. ••Regularly wipe the door gaskets with a wet soft towel. ••Door basket spills and stains should be cleaned as they can compromise storage ability of the basket and could even be damaged. ••After cleaning, check if the power cable is damaged, warm or improperly plugged. ••Keep the air vents on the exterior of the appliance clean. −−Blocked air vents can cause fire or appliance damage. ••Waxing external painted metal surfaces helps provide rust protection. Do not wax plastic parts. Wax painted metal surfaces at least twice a year using appliance wax (or auto paste wax). Apply wax with a clean, soft cloth. ••When cleaning the inside or outside of the appliance, do not wipe it with a rough brush, toothpaste, or flammable materials. Do not use cleaning agents containing flammable substances. −−This may cause discoloration or damage to the appliance. −−Flammable substances: alcohol (ethanol, methanol, isopropyl alcohol, isobutyl alcohol, etc.), thinner, bleach, benzene, flammable liquid, abrasive, etc. ••For the appliance exterior, use a clean sponge or soft cloth and a mild detergent in warm water. Do not use abrasive or harsh cleaners. Dry thoroughly with a soft cloth. 26 ••Never clean the shelves or containers in the dishwasher. −−The parts may become deformed due to the heat. ••If the appliance is equipped with an LED lamp, do not remove lamp cover and LED lamp in any attempt to repair or service it. Please, contact an LG Electronics customer information center. Cleaning the Door Basket Removing the Fridge/Freezer Door Basket Hold both edges of the basket and remove it by lifting it upward. EN Refitting the Fridge/Freezer Door Basket Cleaning the Vegetable Drawer 1 Removing the Vegetable Drawer 2 Hold both edges of the door basket, gently push one edge to assemble, and then in the same manner assemble the other edge. 1 Remove the contents of the drawer. Hold the handle of the vegetable drawer and pull it out completely until it outward gently until it stops. 2 Lift the vegetable drawer up and remove it by pulling it out. After assembling, tap the door basket gently to fix it horizontally. Cleaning the Shelf Removing the Fridge/Freezer Shelf Refitting the Vegetable Drawer Remove the shelf by pulling it out while slightly lifting the rear edge of the fridge shelf. 1 If the vegetable drawer has a cover, lift it. 2 Insert the bottom of the vegetable drawer into its original position and gently push it back in while lowering it. Refitting the Fridge/Freezer Shelf Mount them in the reverse order of the removal process. CAUTION ••Please note that injuries can be caused by the weight of stored foods when removing the vegetable drawer. 27 EN Cleaning the Crisper Cover Cleaning the Water Dispenser Removing the Crisper Cover Cleaning the Dispenser Tray 1 2 After removing the vegetable drawer cover, pull the top section of the crisper cover down. Remove the crisper cover by pulling it out. The dispenser tray may become wet easily due to spilled ice or water. Wipe the entire area with a damp cloth. Cleaning the Water and Ice Outlet Refitting the Crisper Cover 1 Place the protrusions inside the crisper cover on the grooves inside the shelf. 2 Insert the protrusions in front of the crisper cover into the grooves in front of the shelf and push the crisper cover up to assemble. 28 Wipe the water or ice outlet frequently with a clean cloth as it may get dirty easily. Please note that lint from a cloth may adhere to the outlet. TROUBLESHOOTING Symptoms There is no refrigeration or freezing. EN Reason the power of other Is there a power interruption? ••Check appliances. If the power plug unplugged ••Plug the power plug in the from the outlet? outlet properly. Is the fridge or freezer ••Set the fridge or freezer temperature set to its temperature to 'Medium'. warmest setting? Is the appliance in direct sunlight, or is it near a heat generating object such as cooking oven or heater? There is poor refrigeration or freezing. Did you store hot food without cooling it first? Did you put in too much food? Are the appliance doors completely closed? Is there enough space around the appliance? Is the fridge or freezer temperature set to 'Warm'? Did you put in food with a The appliance contains a bad strong smell? smell. Vegetables or fruit may have spoiled in the drawer? The inside lamp in the appliance does not turn on. Solution Does the inside lamp in the appliance turn off? ••Check the installation area and reinstall it away from heat generating objects. ••Cool the hot food first before putting it in the fridge or freezer compartment. ••Maintain an appropriate space between food. ••Completely close the door and make sure that stored food is not obstructing in the door. ••Adjust the installation position to make enough space around the appliance. ••Set the fridge or freezer temperature to 'Medium'. ••Store foods with strong smells in a sealed containers. ••Throw away rotten vegetables and clean the vegetable drawer. Do not store vegetables too long in the vegetable drawer. ••It is hard for customers to replace the inside lamp in the appliance as they are not serviceable. If the inside lamp does not turn on, please contact the LG Electronics customer information centre. 29 EN Symptoms The appliance door is not closed tightly. Reason Is the appliance leaning forward? Were the shelves properly assembled? Solution ••Adjust the front feet to raise the front side slightly. ••Refit the shelves if needed. ••If you apply too much force or speed when closing the door, it may remain briefly open before closing. Make sure that you do not slam the door closed. Close without force. ••If you try to open the appliance door within one minute after you closed it, you may have difficulties because of It is difficult to open Did you open the door right the pressure inside the appliance. the appliance door. after you closed it? Try to open the appliance door again in a few minutes so that the internal pressure stabilizes. • • Cool the hot food first before putting Did you store hot food without it in the fridge or freezer cooling it first? compartment. ••Although the condensation will Did you leave the appliance disappear soon after you close the There is condensation door open? appliance door, you can wipe it with inside the appliance a dry cloth. or on the bottom of ••Condensation can form due to the the vegetable drawer Do you open and close the temperature difference from the cover. appliance door too frequently? outside. Wipe out the dampness with a dry cloth. Did you put warm or moist • • Store food in a covered or sealed food inside without sealing it container. in a container? Did you close the door with excessive force? Frosts has formed in the freezer compartment. 30 Doors may not be closed properly? Did you store hot food without cooling it first? ••Check if the food item inside the appliance is blocking the door and make sure that the door is tightly closed. ••Cool the hot food first before putting it in the fridge or freezer compartment. EN Symptoms Frosts has formed in the freezer compartment. Reason Solution Is the air entry or exit of the freezer compartment blocked? ••Make sure that air entry or exit is not blocked so that the air can circulate inside. ••Maintain an appropriate space between items. Is the freezer compartment overfilled? Did you open and close the or condensation can form if appliance door frequently or is ••Frosts the outside air penetrates inside the the appliance door improperly appliance. Frost or condensation closed? has formed inside or ••Condensation can appear on the outside the appliance. exterior of the appliance if the Is the installation environment installation area is too humid or on a humid? humid day such as a rainy day. Wipe off any moisture with a dry cloth. Is the appliance installed on a ••Install the appliance on a solid and weak floor or improperly flat area. leveled? The appliance is noisy and generates abnormal sounds. The side or front of the appliance is warm. There is water inside or outside of the appliance. ••Adjust the installation position to allow enough clearance around the appliance. Are objects scattered behind ••Remove the scattered objects from the appliance? behind the appliance. Is there an object on top of the ••Remove the object on top of the appliance? appliance. ••The heat releasing pipe to prevent condensation is installed on the front There are anti condensation and side of the appliance. You may pipes fitted to these areas of feel it particularly hot right after the the appliance to reduce appliance is installed or during the condensation forming from summer. You can be assured that around the door area. this is not a problem and is quite normal. Is there water leakage around ••Check if the water has leaked from a the appliance? sink or another place. • • Check if the water is from the Is there water on the bottom of thawed frozen food or a broken or the appliance? dropped container. Does the rear of the appliance touch the wall? 31 EN Symptoms Clicking noises Rattling noises Reason Appliance with linear compressor was moved while operating. Whooshing noises Gurgling noises Popping noises Vibrating 32 Solution The defrost control will click when the automatic defrost cycle begins and ends. The thermostat control (or ••Normal Operation appliance control on some models) will also click when cycling on and off. Rattling noises may come from the flow of appliance, the water line on the back of the ••Normal Operation unit (for plumbed models only), or items stored on top of or around the appliance. is weak or uneven or leveling Appliance is not resting evenly ••Floor legs need to be adjusted. See the on the floor. Door Alignment section. Evaporator fan motor is circulating air through the fridge and freezer compartments. Air is being forced over the condenser by the condenser fan. Appliance flowing through the cooling system Contraction and expansion of the inside walls due to changes in temperature. If the side or back of the appliance is touching a cabinet or wall, some of the normal vibrations may make an audible sound. ••Normal operation. If the compressor does not stop rattling after three minutes, turn the power to the appliance off and then on again. ••Normal Operation ••Normal Operation ••Normal Operation ••Normal Operation ••To eliminate the noise, make sure that the sides and back do not make any contact with any wall or cabinet. EN Symptoms Your home appliance and smartphone is not connected to the Wi-Fi network. Reason Solution ••Find the Wi-Fi network The password for the Wi-Fi connected to your smartphone that you are trying to connect and remove it, then register to is incorrect. your appliance on LG SmartThinQ ••Turn off the Mobile data of Mobile data for your your smartphone and register smartphone is turned on. the appliance using the Wi-Fi network. ••The wireless network name (SSID) should be a The wireless network name combination of English letters (SSID) is set incorrectly. and numbers. (Do not use special characters.) ••Only a 2.4 GHz router frequency is supported. Set the wireless router to 2.4 GHz and connect the appliance to The router frequency is not the wireless router. To check 2.4 GHz. the router frequency, check with your Internet service provider or the router manufacturer. ••If the distance between the appliance and the router is too far, the signal may be The distance between the weak and the connection may appliance and the router is not be configured correctly. too far. Move the location of the router so that it is closer to the appliance. 33 Memo
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