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OWNER’S MANUAL DIGITAL SIGNAGE MEDIA PLAYER (Hardware) Please read this manual carefully before operating the product and retain it for future reference. DIGITAL SIGNAGE MEDIA PLAYER MP500-A*** MP500-B*** MP500-F*** www.lgsupersign.com www.lg.com TABLE OF CONTENTS Licenses......................................................................................4 Replacing Flash Memory Battery................................................4 MP500-A*** / MP500-B*** Specifications..............................................................................5 General Specifications................................................................................................... 5 Multi I/O Port.................................................................................................................. 5 Operational Specifications............................................................................................. 6 Included in the Box......................................................................7 Basic Components......................................................................................................... 7 Optional Items................................................................................................................ 7 Connections................................................................................8 Front Panel..................................................................................................................... 8 Back Panel..................................................................................................................... 8 How to Install on Monitor.............................................................9 **WS50, **LT55A Models............................................................................................... 9 **WX50MF Model......................................................................................................... 10 In/Out Cable Connection...........................................................11 Connecting a Monitor with an HDMI Cable.................................................................. 12 Connecting/Disconnecting HDMI Audio Device in Windows........................................ 14 Connecting a Monitor with DP Cable........................................................................... 15 Connection to Multiple Monitors................................................................................... 18 2 MP500-F*** Specifications............................................................................20 General Specifications................................................................................................. 20 Multi I/O Port................................................................................................................ 20 Operational Specifications........................................................................................... 21 Included in the Box....................................................................22 Basic Components....................................................................................................... 22 Optional Items.............................................................................................................. 22 Connections..............................................................................23 Front Panel................................................................................................................... 23 Back Panel................................................................................................................... 23 How to Install on Monitor...........................................................24 **WS50, **LT55A Models............................................................................................. 24 **WX50MF Model......................................................................................................... 25 How to Install the Guide Bracket...............................................26 In/Out Cable Connection...........................................................28 Connecting a Monitor with DP Cable........................................................................... 29 Connecting/Disconnecting DP Audio Device in Windows............................................ 32 Connection to Multiple Monitors................................................................................... 33 Limitations of Microsoft Windows Embedded Standard............35 Frequently Asked Questions (FAQs).........................................35 Unified Codecs..........................................................................36 Network Setting.........................................................................36 Attention ● LG Electronics does not guarantee the service of the OS not included in the purchase of the product. 3 Licenses Supported licenses may differ by model. For more information of the licenses, visit www.lg.com. HDMI, the HDMI logo and High-Definition Multimedia Interface are trademarks or registered trademarks of HDMI Licensing LLC. Note ● It may differ depending on the product. Replacing Flash Memory Battery The flash memory battery helps maintain the system (BIOS) settings when the computer is powered off. The flash memory battery is a consumable part. Flash Memory Battery Attention 4 ● When you change the flash memory battery, it is recommended that you seek assistance from the LG Electronics Service Center. ● Using a non-standard battery may cause a malfunction. ● If a malfunction is caused by trying to replace a part on your own, servicing will be charged. ● If the product is not connected to the AC power for an extended period of time, the flash memory battery may be discharged. In this case, servicing will be charged. ● When the battery is discharged, the message below will appear on the boot screen. In this case, you should replace the battery. => ERROR 0271: Check data and time settings WARNING 0251: System CMOS checksum bad - Default configuration used Press <F1> to resume, <F2> to Setup MP500-A*** / MP500-B*** Specifications Attention ●P roduct specifications may change without prior notice to improve performance. General Specifications Dimensions Weight CPU Chip Set Main Memory Secondary Storage Device 260 mm (W) x 40.1 mm (H) x 275.9 mm (D) (only Set) 2.08 Kg (only Set) Intel Celeron Processor P4500 (2M Cache, 1.86 GHz) Intel Core™ i5-520M Processor (3M Cache, 2.40 GHz) Mobile Intel QM57 Express Chipset DDR3 1333 SODIMM type 2 GB SSD 8 GB, 16 GB, 32 GB, 64 GB Microsoft Windows Embedded Standard Microsoft Windows Embedded Standard 7 E Microsoft Windows Embedded Standard 7 P O/S Note ● Windows 7 is not supported in case of SSD 8 GB. Multi I/O Port Serial Port One external RS-232 Serial port USB Port Hi-Speed USB 2.0 port 480 Mbps rate (x4) LAN Port Intel 82577 Gigabit Ethernet PHY HDMI / DP Intel HD Graphics Controller Mini PCIe Supported LINE OUT Supported 5 Operational Specifications Resolution Power Operating Condition Environmental Conditions Maximum Resolution DP: 2560 x 1600 60 Hz HDMI: 1920 x 1200 60 Hz Recommended Resolution 1920 x 1080 Power Rating 100-240 V~ 50/60 Hz 1.8 A 60 Hz Sync (H/V) Video LED Normal Mode On/On Active On Deep Sleep Mode (Set = Off) Off/Off Off Off 5 ℃ to 40 ℃ Humidity 10 % to 80 % -20 ℃ to 60 ℃ Humidity 5 % to 95 % Operating Conditions Storage Conditions Note ● The resolution which is supported may differ depending on the monitors. ● Booting the Media Player using a device connected via a USB port may not work properly, depending on the device. 6 Included in the Box Basic Components The MP500 with the following components. Please check that these components have been included prior to installation. MP500 User Manual / Cards Power Cable M 3.0 mm x Pitch 0.5 mm x Length 6.0 mm X 4 ea Attention ● These illustrations may differ from your product and are subject to change. ● In some countries, a Y-type cable may be provided instead of the power cord. ● Always use genuine components to ensure safety and product life. Any damages or injuries by misuse or using an improper accessory are not covered by the warranty. Optional Items The following items are supported by the MP500, but are not provided with the product. Please purchase optional items as needed. ● HDMI cable, DP cable, LINE-OUT cable, LAN cable, mouse, keyboard. 7 Connections Front Panel I Back Panel A E Number 8 C B D E G F H Connection Description A Power Cable In For the power cable. B RS-232C Out For the RS-232C cable. C Power Button Turns MP500 on. D LINE-OUT Connector For a LINE-OUT cable for analog audio transfer. E USB In For USB-type devices, including memory, hard disk, CD-ROM, keyboard, and mouse. F HDMI Out For an HDMI-compatible monitor. G LAN Connector For a LAN cable. H DP Output Port Connects the cable to the DP-supporting monitor. I Monitor Docking Port Connects the MP500 to a monitor. How to Install on Monitor **WS50, **LT55A Models We recommend you to use the items provided with your MP500 and follow our instructions for integrating the product with your monitor in order to ensure the correct results. Attention ● The illustrations shown are to guide your integration and may differ from your product. 1 Place a soft cloth on the table and put the product with the screen facing downward. Push the MP500 into the compartment to mount it. 2 Attach the MP500 on the set using the four screws provided. Attention ● Be careful of sharp edges on the rail and the handle. ●F ixing the product with non-standard screws may cause damage or the product to fall down. LG Electronics is not liable for any accidents relating to the use of non-standard screws. ●D o not over tighten the screws as this may cause damage to the product and void your warranty. 9 **WX50MF Model For proper use, it is recommended to use the basic components provided with the MP500 to attach it to a monitor. Attention ● The illustrations shown are to guide your integration and may differ from your product. 1 Place a soft cloth on the table and put the product with the screen facing downward. Remove the opening cover by unfastening two screws as shown in the picture. 2 Push the MP500 into the compartment to mount it. 3 Attach the MP500 on the product using the two screws provided. Attention 10 ● Be careful of sharp edges on the rail and the handle. ● Attaching the product with non-standard screws may cause damage or the product to fall down. LG Electronics is not liable for any accidents relating to the use of non-standard screws. ● Do not over tighten the screws as this may cause damage to the product and void your warranty. In/Out Cable Connection To view images on the monitor that is not connected to the monitor docking port of MP500, you need to connect the MP500 to the monitor via an HDMI or DP cable. Attention ● HDMI, DP, LINE-OUT, and LAN cables are not included in the basic components. You need to purchase a cable separately as it is not provided as an accessory. ● After cabling is complete, assign the SET ID of the monitor to be connected to MP500. ● To configure the SET ID, please refer to the owner’s manual for your monitor. Note When using the SuperSign Manager software: ● The monitor's SET ID is a unique number used to identify the monitor. You can choose a number from 1 to 25. The SET ID allows the SuperSign Manager software to identify the monitor. ● In order to directly connect the monitor to the MP500, its SET ID must be set to 1. ● To use SuperSign Manager, the monitor that will be connected to a MP500 must support the LG RS232C protocol. A monitor supporting the LG RS232C protocol can be controlled the monitor functions, such as brightness and sound, using SuperSign Manager. 11 Connecting a Monitor with an HDMI Cable HDMI connections allow digital video and audio signals to be transferred with one cable. HDMI cable connections do not require an additional audio in cable. Attention ● The monitor to connect with MP500 should have the HDMI in for the HDMI connection. ● To use an HDMI device, connection should be done on the Windows, the operating system of MP500. To connect and disconnect the HDMI audio device, see the Connecting/Disconnecting HDMI Audio Device in Windows section of this document. 12 1 Connect the appropriate power cables to a monitor and MP500 respectively. 2 Connect MP500 to a monitor with an HDMI cable. 3 Connect MP500 (OUT) to the monitor (IN) with an RS-232C cable. 4 Connect a LAN cable to MP500. 13 Connecting/Disconnecting HDMI Audio Device in Windows Connecting HDMI Audio Device Move to the desktop of the monitor connected to the MP500. 1 Click the 2 Select Start > Control Panel > Sounds and Audio Devices > Audio. 3 Select Play Sounds > Intel(R) Display Audio Output 1 from the list and click OK. button in the lower left of the screen. Disconnecting HDMI Audio Device Move to the desktop of the monitor connected to the MP500. 1 Click the 2 Select Start > Control Panel > Sounds and Audio Devices > Audio. 3 Select Play Sounds > Realtek HD Audio output from the list and click OK. button in the lower left of the screen. Connecting/Disconnecting HDMI Audio Device in Windows Embedded Standard 7 E,P 1 Select Start > Control Panel > Hardware and Sound > Sound. 2 Click the Play tap first. Right-click on the HDMI device or speakers you want and select Set as Default Device then click OK to connect the HDMI audio device or select Disable to disconnect it. ※ In order to change the audio devices, you may restart the computer. Attention 14 ● If an audio device is connected or removed while media content is played, you need to stop the content and play again. ● If an HDMI cable is removed from the MP500, sound does not play. In addition, when the cable is reconnected, it may take time before sound plays again. Connecting a Monitor with DP Cable Attention ● To enable DP connection, the monitor that will be connected to MP500 must support the DP input port. ● When connecting the DP (DisplayPort) cable, use the standard cable. Using a non-standard cable may cause a malfunction. 1 Connect the appropriate power cables to a monitor and MP500 respectively. 2 Connect MP500 to the monitor via a DP cable. 15 3 Connect MP500 to the monitor (IN) with an RS-232C cable. 4 Connect the MP500 to the monitor with a LINE-OUT cable. AUDIO IN AUDIO IN AUDIO IN 16 5 Connect a LAN cable to MP500 Attention ● MP500 prioritizes video output in the following order: DP → HDMI. If you connect multiple cables simultaneously and turn the product on, video output is prioritized accordingly. ● When the product is turned on after cable connection or the operating system is completely booted, DP and HDMI video output start operating. ● The product does not support a dual mode where DP can be switched either to HDMI or DVI. It is only for DP output. ●The DisplayPort (DP) of the MP500 does not support digital audio output. It is recommended to use it with a line-out cable for analog audio output. 17 Connection to Multiple Monitors Multiple monitors can be connected to a single MP500. (The maximum number of monitors connected varies depending on the monitor type.) You can set the tile mode by connecting multiple monitors. 1 Connect the RS-232C Out port of the MP500 to the RS-232C In port of the first monitor (SET ID 1). 2 Connect rest of the monitors using a RS-232C cable. (Be careful about input and output ports.) **WS50, **LT55A MP500 RS232C Cable ( SET ID Max ) **WX50MF MP500 ( SET ID Max ) RS232C Cable Attention 18 ● You may want to purchase additional RS-232C cables to use several monitors together. ● You cannot connect multiple monitors using an HDMI cable or DP cable. ● Refer to the owner's manual of the monitor for the SET ID Max. value. Attention ●S hut down the system properly using the Windows Start menu. Otherwise, this may cause errors such as data loss, which will lead damage to the product. ●K eep the air inlet/outlet at the top of the product from getting clogged by dust or foreign matter and prevent debris from attaching to the fan. Otherwise, this may cause malfunction. ●A void using the product in a closed environment which could prevent the flow of the air. Otherwise, this may increase the product temperature, which will prevent it from operating normally and affect the product life. ● Using converting devices, such as DP to HDMI adapter and HDMI to DVI cable, may cause compatibility issues. ●W hen connecting the MP500 into **WS50, **LT55A or **WX50MF through the monitor docking port, set the monitor input to SuperSign. ● When connecting/removing the MP500 into/from the monitor through the monitor docking port, make sure to unplug the power cord connected to monitor and MP500 respectively. ● The following monitors support the connection through the monitor docking port. **WS50, **LT55A (LG Electronics) **WX50MF (LG Electronics) ● Disconnect the power cord first before moving or installing the product. Otherwise, this may result in electric shock. ● Make sure to reboot the MP500, when connecting the MP500 through the monitor docking port and using the Factory Reset function. ● Do not touch the air inlet/outlet while it is operating. It may cause burns. ● Using wireless devices may cause a malfunction. 19 MP500-F*** Specifications Attention ●P roduct specifications may change without prior notice to improve performance. General Specifications Dimensions 260 mm (W) x 40.1 mm (H) x 276.75 mm (D) (only Set) Weight 2.0 Kg (only Set) CPU Intel Celeron™ N2920 Processor (2M Cache, 1.86/2 GHz) Intel Celeron™ N2930 Processor (2M Cache, 1.83/2.16 GHz) Chip Set Intel Bay Trail-M Chipset Main Memory DDR3L 1066MHz 4096MB/2048MB SO-DIMM type Secondary Storage Device SSD O/S Windows Embedded Standard 7 P 16 GB, 32 GB, 64 GB Note ● The OS may not be provided, depending on the product. Multi I/O Port 20 Serial Port One external RS-232 Serial port USB Port USB Port x 4 LAN Port Gigabit Ethernet PHY DP Intel® HD Graphics Controller Mini PCIe Supported LINE OUT Supported Operational Specifications Maximum Resolution DP: 1920 x 1080 @ 60 Hz Resolution Recommended Resolution 1920 x 1080 Power Power Rating 100-240 V~ 50/60 Hz 1.5 A Operating Condition Environmental Conditions Max Mode Deep Sleep Mode (Set = Off) Operating Conditions Storage Conditions 60 Hz Video LED Wattage Active On ≤15W Off Off ≤1W 5 ℃ to 40 ℃ Humidity 10 % to 80 % -20 ℃ to 60 ℃ Humidity 5 % to 95 % Note ● The resolution which is supported may differ depending on the monitors. ● Booting the Media Player using a device connected via a USB port may not work properly, depending on the device. 21 Included in the Box Basic Components The MP500-F*** with the following components. Please check that these components have been included prior to installation. MP500-F*** Power Cable User Manual / Cards M3 L6 x 4 EA (fixing screws for MP500-F***) Guide Bracket M3 L8 x 4 EA (fixing screws M3 L12 x 4 EA (fixing screws for metal back cover) for plastic back cover) Attention ● These illustrations may differ from your product and are subject to change. ● In some countries, a Y-type cable may be provided instead of the power cord. ● Always use genuine components to ensure safety and product life. Any damages or injuries by misuse or using an improper accessory are not covered by the warranty. Optional Items The following items are supported by the MP500-F***, but are not provided with the product. Please purchase optional items as needed. ● HDMI kit, HDMI cable, DP cable, LINE-OUT cable, LAN cable, mouse, keyboard. 22 Connections Front Panel H Back Panel A E Number C B D E E F G Connection Description A Power Cable In For the power cable. B RS-232C Out For the RS-232C cable. C Power Button Turns MP500-F*** on. D LINE-OUT Connector For a LINE-OUT cable for analog audio transfer. E USB In For USB-type devices, including memory, hard disk, CD-ROM, keyboard, and mouse. F LAN Connector For a LAN cable. G DP Output Port Connects the cable to the DP-supporting monitor. H Monitor Docking Port Connects the MP500-F*** to a monitor. 23 How to Install on Monitor **WS50, **LT55A Models We recommend you to use the items provided with your MP500-F*** and follow our instructions for integrating the product with your monitor in order to ensure the correct results. Attention ● The illustrations shown are to guide your integration and may differ from your product. 1 Place a soft cloth on the table and put the product with the screen facing downward. Push the MP500-F*** into the compartment to mount it. Attention 24 ● Be careful of sharp edges on the rail and the handle. ●F ixing the product with non-standard screws may cause damage or the product to fall down. LG Electronics is not liable for any accidents relating to the use of non-standard screws. ●D o not over tighten the screws as this may cause damage to the product and void your warranty. 2 Attach the MP500-F*** on the set using the four screws provided. **WX50MF Model For proper use, it is recommended to use the basic components provided with the MP500-F*** to attach it to a monitor. Attention ● The illustrations shown are to guide your integration and may differ from your product. 1 Place a soft cloth on the table and put the product with the screen facing downward. Remove the opening cover by unfastening two screws as shown in the picture. 2 Push the MP500-F*** into the compartment to mount it. 3 Attach the MP500-F*** on the product using the two screws provided. Attention ● Be careful of sharp edges on the rail and the handle. ● Attaching the product with non-standard screws may cause damage or the product to fall down. LG Electronics is not liable for any accidents relating to the use of non-standard screws. ● Do not over tighten the screws as this may cause damage to the product and void your warranty. 25 How to Install the Guide Bracket 1 Make sure to match the numbers carved on the guide bracket and the numbers on the back cover when assembling the guide bracket. 2 Attach the guide bracket to the back of your monitor. (3 or 4 screws are required depending on the model.) <Model that requires 3 fixing screws for assembling the guide bracket> 1 1 2 2 1 1 1 2 2 2 <Model that requires 4 fixing screws for assembling the guide bracket> 26 3 Assemble the MP500-F*** to the guide bracket with the fixing screws. <Model that requires 3 fixing screws for assembling the guide bracket> <Model that requires 3 fixing screws for assembling the guide bracket> Attach the MP500-F*** to the guide bracket with 4 fixing screws. <Model that requires 4 fixing screws for assembling the guide bracket> <Model that requires 4 fixing screws for assembling the guide bracket> Attach the MP500-F*** to the guide bracket with 4 fixing screws. 27 In/Out Cable Connection To view images on the monitor that is not connected to the monitor docking port of MP500-F***, you need to connect the MP500-F*** to the monitor via a DP cable. Attention ● HDMI kit, HDMI, DP, LINE-OUT, and LAN cables are not included in the basic components. You need to purchase a cable separately as it is not provided as an accessory. ● After cabling is complete, assign the SET ID of the monitor to be connected to MP500-F***. ● To configure the SET ID, please refer to the owner’s manual for your monitor. Note When using the SuperSign Manager software: ● The monitor's SET ID is a unique number used to identify the monitor. You can choose a number from 1 to 25. The SET ID allows the SuperSign Manager software to identify the monitor. ● In order to directly connect the monitor to the MP500-F***, its SET ID must be set to 1. ● To use SuperSign Manager, the monitor that will be connected to a MP500-F*** must support the LG RS232C protocol. A monitor supporting the LG RS232C protocol can be controlled the monitor functions, such as brightness and sound, using SuperSign Manager. 28 Connecting a Monitor with DP Cable Attention ● To enable DP connection, the monitor that will be connected to MP500-F*** must support the DP input port. ● When connecting the DP (DisplayPort) cable, use the standard cable. Using a non-standard cable may cause a malfunction. 1 Connect the appropriate power cables to a monitor and MP500-F*** respectively. 2 Connect MP500-F*** to the monitor via a DP cable. 29 30 3 Connect MP500-F*** to the monitor (IN) with an RS-232C cable. 4 Connect a LAN cable to MP500-F***. Attention ● When the product is turned on after cable connection or the operating system is completely booted, DP video output starts operating. ● The product does not support a dual mode where DP can be switched either to HDMI or DVI. It is only for DP output. 31 Connecting/Disconnecting DP Audio Device in Windows Connecting/Disconnecting DP Audio Device in Windows Embedded Standard 7 P 1 Select Start > Control Panel > Hardware and Sound > Sound. 2 Click the Play tap first. Right-click on the Intel Display Audio or 2 - Realtek High Definition Audio and select Set as Default Device, then click OK to connect the DP audio device or select Disable to disconnect it. ※ In order to change the audio devices, you may restart the computer. Attention 32 ● If an audio device is connected or removed while media content is played, you need to stop the content and play again. ● If a DP cable is removed from the MP500-F***, sound does not play. In addition, when the cable is reconnected, it may take time before sound plays again. Connection to Multiple Monitors Multiple monitors can be connected to a single MP500-F***. (The maximum number of monitors connected varies depending on the monitor type.) You can set the tile mode by connecting multiple monitors. 1 Connect the RS-232C Out port of the MP500-F*** to the RS-232C In port of the first monitor (SET ID 1). 2 Connect rest of the monitors using a RS-232C cable. (Be careful about input and output ports.) **WS50, **LT55A MP500-F*** RS232C Cable ( SET ID Max ) **WX50MF MP500-F*** ( SET ID Max ) RS232C Cable Attention ● You may want to purchase additional RS-232C cables to use several monitors together. ● You cannot connect multiple monitors using a DP cable. ● Refer to the owner's manual of the monitor for the SET ID Max. value. 33 Attention ●S hut down the system properly using the Windows Start menu. Otherwise, this may cause errors such as data loss, which will lead damage to the product. ●A void using the product in a closed environment which could prevent the flow of the air. Otherwise, this may increase the product temperature, which will prevent it from operating normally and affect the product life. ●U sing converting devices, such as DP to HDMI adapter and HDMI to DVI cable, may cause compatibility issues. ●W hen connecting the MP500-F*** into **WS50, **LT55A or **WX50MF through the monitor docking port, set the monitor input to SuperSign. ●W hen connecting/removing the MP500-F*** into/from the monitor through the monitor docking port, make sure to unplug the power cord connected to monitor and MP500-F*** respectively. ● The following monitors support the connection through the monitor docking port. **WS50, **LT55A (LG Electronics) **WX50MF (LG Electronics) ●D isconnect the power cord first before moving or installing the product. Otherwise, this may result in electric shock. ●M ake sure to reboot the MP500-F***, when connecting the MP500-F*** through the monitor docking port and using the Factory Reset function. ●U sing wireless devices may cause a malfunction. 34 T S ● ● ● Limitations of Microsoft Windows Embedded Standard The following are potential errors that may occur due to internal limitations of Microsoft Windows Embedded Standard, which is the OS of Media Player. ● If you press Alt + Enter on the DOS window, text other than English may be shown corrupted. ● If you use Save As function in the Print window, the menu window name will be displayed in English. ● When you move to submenu items (such as in the Control Panel), some may appear in English. (e.g., HyperTerminal, Regional and Language Options, Device Manager) Frequently Asked Questions (FAQs) Question Answer Where can I get a vaccine program? This media player comes packaged with the Windows program only. Please purchase a vaccine program separately for use. The screen resolution is not adequate. Check whether the screen resolution of Windows is set properly. The edges of the image are cropped off. For some models, you need to set the monitor input to PC mode. For more information, please refer to the owner's manual of your monitor. 35 Unified Codecs You need to install codecs required to play videos. Video files may require different codecs for playing. Websites to download unified codecs are listed below: ·http://www.codecguide.com · ·http://shark007.net · ·http://www.free-codecs.com · Note ● The websites above are not related to LG Electronics, and are subject to change. ● Visit their websites for details about the codec license. ● Make sure that a codec required to play the content you require is included in the download package before you install it. ● Avoid duplicate installations of a codec package. ● If you want to install a different code package, uninstall the previous codec first. Network Setting There are various network connection methods depending upon the specifications of your carrier or Internet service provider. Attention ● Use a standard LAN cable (CAT5 or higher with a RJ45 connector). ● LG Electronics is not responsible for the Internet disconnection due to problems with or malfunctions of other connected devices. LG Electronics is not liable for any problems related to the Internet connection. 36 Make sure to read the Important Precautions before using the product. Keep the User’s Guide(CD) in an accessible place for furture reference. The model and serial number of the SET is located on the back and one side of the SET. Record it below should you ever need service. MODEL SERIAL WARNING - This is a class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures. Temporary noise is normal when powering ON or OFF this device.
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