LG | F12U1TCN4 | LG F12U1TCN4 Owner’s Manual

Before beginning installation, read these instructions carefully.
This will simplify installation and ensure that the washer is
installed correctly and safely. Leave these instructions near
the washer after installation for future reference.
Product Features......................3
Thank you for buying a LG Fully
Automatic Washing Machine.
Important safety instructions
Important safety instructions....................4
Basic safety precautions..........................5
Save these instructions............................7
Specifications ...........................8
Please read your owner’s manual
carefully, it provides instruction on safe
installation, use and maintenance.
Retain it for future reference.
Removing packing ...................................9
Removing transit bolts .............................9
Installation place requirements ..............10
Connecting water supply hose...............12
Installation of drain hose........................14
Leveling .................................................15
Record the model and serial number of
your washing machine.
Model No.
Serial No.
Date of Purchase
How to use washer
Operating washing machine ..................17
Care before washing..............................18
Washing program table..........................19
Extra options..........................................20
Operating data .......................................21
Control panel .........................................22
Options ..................................................23
- Pre Wash.............................................23
- Medic Rinse.........................................23
- Favorite................................................23
- Crease Care ........................................23
- Delay ...................................................24
- Wash ...................................................24
- Temp. ..................................................24
- Rinse ...................................................24
- Spin .....................................................24
Child Lock ..............................................25
Beep On/Off...........................................25
Tub Clean ..............................................26
Door Lock & Detecting...........................26
Before using the Tag On function
Turning on the NFC function of the
smart phone...........................................27
The Tag On guide..................................28
Adding detergent
Adding detergent and fabric softener.....29
The water inlet filter ...............................31
The drain pump filter..............................32
Dispenser drawer...................................33
The washing drum .................................34
Cleaning your washer ............................34
Cold conditions ......................................34
Troubleshooting guide
Diagnosing problem...............................35
Error message .......................................37
Using SmartDiagnosis™........................38
Terms of warranty ..................39
Operating Data........................40
Product Features
Inverter Direct Drive system
The advanced Brushless DC motor directly drives the drum without
belt and pulley.
6 Motion
Washer is able to perform various drum actions or a combination of
different actions depending on the wash program selected.
Combined with a controlled spin speed and the ability of the drum to
rotate both left and right, the wash performance of the machine is
greatly improved, giving you perfect results every time.
Turbo Wash
Wash cycle in under 1 hour with energy and water saving.
(based on half of laundry)
Tag on
This is a function that may use Diagnosis, Download Cycle, Washing
Coach, One Touch Washing, etc. when you touch the Tag On logo of
the washing machine by using your smartphone with NFC.
More economical with Intelligent Wash system
Intelligent Wash System detects the size of load and water temperature,
and then determines the optimum water level and washing time to
minimize energy and water consumption.
Child Lock
The Child Lock prevents children from pressing any button to change
the settings during operation.
Low noise speed control system
By sensing the amount of load and balance, it evenly distributes load
to minimize the spinning noise level.
Auto Restart
Auto Restart allows the program to restart all by itself in case of power
failure. It does from the stage where it stopped.
Should you experience any technical difficulty with your washing
machine, it has the capability of transmitting data by phone to the
Customer Information Center. The call center agent records the data
transmitted from your machine and uses it to analyze the issue,
providing a fast and effective diagnosis.
Important safety instructions
For your safety, the information in this manual must be followed to minimize the risk of fire or
explosion, electric shock, or to prevent property damage, injury to persons, or death.
Your Safety and the safety of others are very important.
We have provided many important safety messages in this manual and on your appliance.
Always read and obey all safety messages.
This is the safety alert symbol.
This symbol alerts you to potential hazards that can kill or hurt you and others.
All safety messages will follow the safety alert symbol and either the word DANGER,
These words mean:
You will be killed or seriously injured if you don’t immediately follow instructions.
You can be killed or seriously injured if you don’t follow instructions.
You may be slightly injured or cause damage to the product if you do not follow instructions.
All safety messages will tell you what the potential hazard is, tell you how to reduce the chance
of injury, and tell you what can happen if the instructions are not followed.
Important safety instructions
■ Basic safety precautions
To reduce the risk of fire, electric shock, or injury to persons when using the washer, follow basic
precautions, including the following:
• To reduce the risk of personal
injury, adhere to all industry
recommended safety
procedures including the use
of long sleeved gloves and
safety glasses. Failure to follow
all of the safety warnings in this
manual could result in property,
personal injury or death.
• When the machine runs high
temperature, the front door
may be very hot. Don’t touch it.
• Never reach into washer while
it is moving. Wait until the drum
has completely stopped.
• To minimize the possibility of
electric shock, unplug this
appliance from the power
supply or disconnect the
washer at the household
distribution panel by removing
the fuse or switching off the
circuit breaker before
attempting any maintenance or
• When a product was under
water, Please call service
center. There is a risk of electric
shock and fire.
• Do not wash or dry articles that
have been cleaned in, washed
in, soaked in, or spotted with
combustible or explosive
substances (such as wax, oil,
paint, gasoline, degreasers,
dry-cleaning solvents,
kerosene, etc.) which may
ignite or explode. Oil may
remain in the tub after a whole
cycle resulting in fire during
So, do not load oiled clothes.
• Keep the area underneath and
around your appliances free of
combustible materials such as
lint, paper, rags, chemicals, etc.
• Keep small animals away from
the appliance.
• Do not leave the washer door
An open door could entice
children to hang on the door or
crawl inside the washer.
• Before installation, check
exterior damages. If it has, do
not install.
• Do not install or store the
washer where it will be
exposed to the weather.
Important safety instructions
■ Basic safety precautions
To reduce the risk of fire, electric shock, or injury to persons when using the washer, follow basic
precautions, including the following:
• Do not tamper with controls.
• Do not repair or replace any
part of the washer or attempt
any servicing unless
specifically recommended in
the user-maintenance
instructions or published userrepair instructions that you
understand and have the skills
to carry out.
• The laundry process can reduce
the flame retardant of fabrics. To
avoid such a result, carefully
follow the garment
manufacturer’s wash and care
• Do not slam the washer door
closed or try to force the door
open when locked. This could
result in damage to the washer.
• When unplugging power cord,
do not pull out by grasping the
cord. Otherwise, the power cord
may be damaged.
• Never attempt to operate this
appliance if it is damaged,
malfunctioning, partially
disassembled, or has missing
or broken parts, including a
damaged cord or plug.
• Before discarding an old
machine unplug it. Render the
plug useless. Cut off the cable
directly behind the appliance to
prevent misuse.
• Do not push down the door
excessively, when washer door
open. This could topple over the
• The new hose-sets supplied
with the appliance are to be
used and that old hose-sets
should not be reused.
• If the supply cord is damaged, it
must be replaced by the
manufacturer, its service agent or
similarly qualified persons in order
to avoid a hazard.
• This appliance is not intended for
use by persons (including
children) with reduced physical,
sensory or mental capabilities, or
lack of experience and
knowledge, unless they have
been given supervision or
instruction concerning use of the
appliance by a person
responsible for their safety.
• Children should be supervised to
ensure that they do not play with
the appliance.
Important safety instructions
■ Basic safety precautions
To reduce the risk of fire, electric shock, or injury to persons when using the washer, follow basic
precautions, including the following:
For use in Europe:
• This appliance can be used by
• Cleaning and user maintenance
children aged from 8 years and
shall not be made by children
above and persons with reduced
without supervision.
physical, sensory or mental
• Children of less than 3 years
capabilities or lack of experience
should be kept away unless
and knowledge if they have been
continuously supervised.
given supervision or instruction
concerning use of the appliance
in a safe way and understand the
hazards involved. Children shall
not play with the appliance.
■ Save these instructions
This appliance must be grounded. In the event of malfunction or
breakdown, grounding will reduce the risk of electric shock by providing
a path of least resistance for electric current. This appliance is equipped
with a cord having an equipment-grounding conductor and grounding
plug. The plug must be plugged into an appropriate outlet that is properly
installed and grounded in accordance with all local codes and ordinance.
• Do not use an adapter this will defeat the grounding plug.
• If you don’t have the proper outlet, consult an electrician.
Improper connection of the equipment-grounding conductor can result in
electric shock.
Check with a qualified electrician or serviceman if you are in doubt as to
whether the appliance is properly grounded. Do not modify the plug
provided with the appliance - if it does not fit the outlet, have a proper
outlet installed by a qualified electrician.
Power plug
Transit bolts
• If the supply cord is damaged,
it must be replaced by the
manufacturer or its service agents
or a similarly qualified person in
order to avoid a hazard.
(For detergent and
fabric softener)
Control panel
Drain hose
Drain pump filter
Drain plug
Adjustable feet
Cover cap
■ Name
: Front loading washing machine
■ Power supply
: 220 - 240 V~, 50 Hz
■ Size
: 600 mm (W) 560 mm (D) 850 mm (H)
■ Weight
: 62 kg
■ Max.Watt
: 2100 W
0.45 W (The off-mode, The left-on mode)
■ Wash capacity
: 8 kg
■ Permissible water pressure
: 100 - 1000 kPa (1.0 - 10.0 kgf / cm2)
The appearance and specifications may vary without notice to improve the quality of the unit.
■ Accessories
Inlet hose
■ Removing packing
1. Remove the cardboard box and
styrofoam packing.
2. Lift the washing machine and remove
the base packing.
3. Remove the tape securing the power
supply cord and drain hose.
Base Packing
4. Remove the inlet hose from the drum.
• Keep the spanner provided for
future use.
• Packaging material (e.g. Films, Styrofoam) can be dangerous for children.
There is a risk of suffocation ! Keep all packaging well away from children.
■ Removing transit bolts
To prevent internal damage during transport, the 4 special bolts are locked.
Before operating the washer, remove the bolts along with the rubber bungs.
If they are not removed, it may cause heavy vibration, noise and malfunction.
1. Unscrew the 4 bolts with the spanner
2. Take out the 4 bolts along with the
rubber bungs by slightly twisting the
• Keep the transit bolts for future use.
3. Close the holes with the caps supplied.
Transit bolt
■ Installation place requirements
‹ Location
• Level floor :
Allowable slope under entire washer is 1˚
• Power outlet :
Must be within 1.5 meters of either side of location of washer.
Do not overload the outlet with more than one appliance.
• Additional Clearance :
For Wall, 10cm:rear / 2cm : right & left side
Do not place or store laundry products on top of washer at
any time.
They can damage the finish or controls.
• Install the washer on a flat hard floor.
• Make sure that air circulation around the washer is not impeded by carpets, rugs, etc.
• Never try to correct any unevenness in the floor with pieces of wood, cardboard or similar materials under
the washer.
• If it is impossible to avoid positioning the washer next to a gas cooker or coal burning stove,an
insulating(85x60cm) covered with aluminum foil on the side facing the cooker or stove,must be inserted
between the two appliance.
• The washer must not be installed in rooms where the temperature can drop below 0°C.
• Please ensure that when the washer is installed, it is easily accessible for the engineer in the event of a
• With the washer installed, adjust all four feet using the transit bolt spanner provided ensuring the appliance
is stable, and a clearance of approximately 20mm is left between the top of the washer and the underside of
any work-top.
• This equipment is not designed for maritime use or for use in a mobile installations such as caravans,
aircraft etc.
‹Electrical connection
• Do not use an extension cord or double adapter.
• If the supply cord is damaged, it must be replaced by the manufacturer or its service agents or similarly
qualified person in order to avoid a hazard.
• Always unplug the machine and turn off the water supply after use.
• Connect the machine to an earthed socket in accordance with current wiring regulations.
• The appliance must be positioned so that the plug is easily accessible.
• Repairs to the washing machine must only be carried out by qualified personnel.
Repairs carried out by inexperienced persons may cause injury or serious malfunctioning. Contact your
local service center
• Do not install your washing machine in rooms where temperature below freezing may occur. Frozen
hoses may burst under pressure. The reliability of the electronic control unit may be impaired at
temperatures below freezing point.
• If the appliance is delivered in the winter months and temperatures are below freezing : Place the
washing machine at room temperature for a few hours before putting it into operation.
CAUTION concerning the Power cord
• Most appliances recommend they be placed upon a dedicated circuit; that is, a single
outlet circuit which powers only that appliance and has no additional outlets or branch
circuits. Check the specification page of this owner's manual to be certain.
• Do not overload wall outlets. Overloaded wall outlets, loose or damaged wall outlets,
extension cords, frayed power cords, or damaged or cracked wire insulation are
dangerous. Any of these conditions could result in an electric shock or fire.
• Periodically examine the cord of your appliance, and if its appearance indicates
damage or deterioration, unplug it, discontinue use of the appliance, and have the cord
replaced with an exact replacement part by an authorized servicer.
• Protect the power cord from physical or mechanical abuse, such as being twisted,
kinked, pinched, closed in a door, or walked upon. Pay particular attention to plugs,
wall outlets, and the point where the cord exits the appliance.
If the appliance is supplied from a cord extension set or an electrical portable outlet
device, The cord extension set on electrical portable outlet device must be positioned
so that it is not subject to splashing or ingress of moisture.
• The appliance is not intended for use by young children or infirm persons without
• Young children should be supervised to ensure that they do not play with appliance.
‹BS plug safety details (for U.K. user)
Green and
Cord grip
The wires in this mains lead are coloured in
accordance with the following code:
Green and yellow: Earth
Blue: Neutral
Brown: Live
This appliance must be earthed.
As the colours of the wires in the mains lead of this apparatus may not correspond with the
coloured markings identifying the terminals in your plug, proceed as follows:
The wire which is coloured Green and Yellow must be connected to the terminal in the plug which
is marked with the letter E or by the earth symbol
or coloured Green or Green and Yellow.
The wire which is coloured Blue must be connected to the terminal which is marked with the letter
N or coloured Black.
The wire which is coloured Brown must be connected to the terminal which is marked with the
letter L or coloured Red.
If a 13 amp (BS 1363) plug is used, fit a 13 amp BS 1362 fuse.
■ Connecting water supply hose
• Water supply pressure must be between 100 kPa and 1000 kPa (1.0 - 10.0 kgf / cm2).
• Do not strip or crossthread when connecting inlet hose to the valve.
• If the water supply pressure is more than 1000 kPa, a decompression device should be installed.
• Periodically check the condition of the hose and replace the hose if necessary.
‹Step1 : Check rubber seal inlet hose
• Two rubber seals are supplied with the
water inlet hoses.
They are used for preventing water leaks.
Make sure the connection to taps is
sufficiently tight.
‹Step2 : Connect hose to water tap
Type-A : Connecting Screw-type hose to tap with thread
• Screw the hose connector onto water
supply tap.
Type-B : Connecting Screw-type hose to tap without thread
Fixing screw
Water supply
1. Unscrew the adapter ring plate and the 4
adapter retaining screws.
2. Push the adapter onto the end of the tap
so that the rubber seal forms a watertight
connection. Tighten the adapter ring plate
and the 4 screws.
3. Push the water supply hose vertically
upwards so that the rubber packing within
the hose can adhere completely to the
tap and then tighten it by screwing it to
the right.
Type-C : Connecting one touch type hose to tap without thread
1. Unscrew the adapter ring plate and
the 4 adapter retaining screws.
2. Remove the guide plate if the tap is
too large to fit the adapter.
Ring plate
Guide plate
3. Push the adapter onto the end of
the tap so that the rubber seal forms
a watertight connection.
Tighten the adapter ring plate and
the 4 screws.
4. Pull the connector latch plate down,
push the inlet hose onto the adapter,
and release the connector latch plate.
Make sure the adapter locks into place.
• After connecting inlet hose to water
tap, turn on the water tap to flush
out foreign substances (dirt, sand or
sawdust) in the water lines. Let
water drain into a bucket, and
check the water temperature.
Latch plate
‹Step3: Connect hose to washer
• Make sure that there are no kinks in the
hose and that they are not crushed.
‹When your washer has two valves.
• The Inlet hose which has red connector is
for the hot water tap.
• If the washer has two valves, the energy is
saved by using hot valve.
• After completing connection, if water leaks from the hose, repeat the same steps.
Use the most conventional type of faucet for water supply. In case the faucet is square or
too big, remove the spacing ring before inserting the faucet into the adaptor.
Please use the horizontal tap
Horizontal tap
Extension tap
Square tap
Installation of drain hose
• The drain hose should not be placed
higher than 100 cm above the floor.
Water in the washer does not drain or
drains slowly.
about 100 cm
• Securing the drain hose correctly will
protect the floor from damage due to
water leakage.
max. 100 cm
about 145 cm
• If the drain hose is too long, do not force
back into the washer.
This will cause abnormal noise.
about 105 cm
• When installing the drain hose to a sink,
secure it tightly with string.
• Securing the drain hose correctly will
protect the floor from damage due to
water leakage.
Laundry tub
max. 100 cm
max. 100 cm
Tie strap
■ Leveling
1. Leveling the washing machine properly
prevents excessive noise and vibration.
Install the appliance on a solid and level
floor surface, preferably in a corner of the
• Timber or suspended type flooring
may contribute to excessive
vibration and unbalance.
2. If the floor is uneven, turn the adjustable feet
as required. (do not insert pieces of wood
etc. under the feet)
Make sure that all four feet are stable and
resting on the floor and then check that the
appliance is perfectly level. (use a spirit
• Once the washer is level, tighten the lock
nuts up towards the base of the washer.
All lock nuts must be tightened.
Tighten all 4
lock nuts securely
• Diagonal Check
When pushing down the edges of the
washing machine top plate diagonally,
the machine should not move up and down
at all (Please, check both directions). If
machine rocks when pushing the machine
top plate diagonally, adjust the feet again.
• If the washing machine is installed on a raised platform, it must be securely fastened in
order to eliminate the risk of falling off.
‹Concrete floors
• The installation surface must be clean, dry and level.
• Install washer on a flat hard floor.
‹Tile floors (Slippery floors)
• Position each foot on the Tread Mate and level the machine to suit. (Cut Tread Mate into
70x70 mm sections and stick the pieces on to the dry tile where machine is to be placed.)
• Tread Mate is a self adhesive material used on ladders & steps that prevents slipping.
‹Wooden floors (Suspended floors)
• Wooden floors are particularly susceptible to vibration.
Rubber Cup
• To prevent vibration we recommend you place rubber cups under
each foot under washer at least 15mm thick, secured to at least
2 floor beams with screws.
• If possible install the washer in one of the corners of the room, where the floor is more stable.
• Fit the rubber cups to reduce vibration.
• You can obtain the rubber cups (p/no.4620ER4002B) from the LG spares dept.
• Proper placement and leveling of the washer will ensure long, regular and reliable
• The washer must be 100% horizontal and stand firmly in position.
• It must not “Seesaw” across corners under load.
• The installation surface must be clean, free from floor wax and other lubricant coatings.
• Do not let the feet of the washer get wet. If feet of the washer get wet, slipping may occur.
How to use washer
Operating washing machine
1. Sort Laundry.
(Refer to 18 page)
2. Open the door and load laundry.
3. Touch the Power button.
4. Select a Program.
(Refer to 19 ~ 21 page)
Select options at this time.
(Refer to 23 ~ 26 page)
5. Add detergent.
(Refer to 29 ~ 30 page)
6. Touch the Start/Pause button.
How to use washer
■ Care before washing
Wash temperature
Normal machine wash
Permanent press
Hand wash
Do not wash
Sort laundry by...
Fabric type
1. Care Labels
Look for a care label on your clothes.
This will tell you about the fabric content of your garment and
how it should be washed.
2. Sorting
To get the best results, sort clothes into loads that can be
washed with the same wash cycle.
Water temperature and spin speed and different fabrics need to
be washed in different ways.
Always sort dark colors from pale colors and whites. Wash
separately as dye and lint transfer can occur causing
discolouration of white etc. If possible, do not wash heavily
soiled items with lightly soiled one.
• Soil (Heavy, Normal, Light)
Separate clothes according to amount of soil.
• Color (White, Lights, Darks)
Separate white fabrics from colored fabrics.
• Lint (Lint producers, Collectors)
Wash lint producers and lint collectors separately.
3. Caring before loading
Combine large and small items in a load. Load large items first.
Large items should not be more than half the total wash load. Do
not wash single items.
This may cause an out-of-balance load. Add one or two similar
• Check all pockets to make sure that they are empty. Items such
as nails, hair clip, matches, pens, coins and keys can damage
both your washer and your clothes.
• Close zippers, hooks and strings to make sure that these items
don’t snag on other clothes.
• Pre treat dirt and stains by brushing a little detergent dissolved in
water onto stains like collars and cuffs to help lift dirt.
• Check the folds of the flexible gasket (gray) and remove any
small articles.
• Check inside of the drum and remove any item from a previous
• Remove any clothing or items from the flexible gasket to prevent
clothing and gasket damage.
• Before the first wash, select a cycle (Cotton 60°C, add a half load of detergent) allow the unit to
wash without clothing. This will remove residues and water from the drum that may have been
left during manufacturing.
How to use washer
Washing program table
• Recommended cycle according to the laundry type.
Provides better performance by
combining various drum motions.
Provides optimized washing
performance for large amount of laundry
with less energy consumption.
This cycle is suitable for casual shirts
Easy Care
that do not need ironing after washing.
Polyamide, Acrylic, Polyester.
(Cold to 60°C)
Fabric type
Enables various fabrics to be washed
Various kind of fabrics except special
Less than
garments. (Silk/delicate, sports wear,
(Cold to 40°C) 3.0 kg
dark clothes, wool, Duvet/Curtains).
Washes laundry in a hot cycle
Cotton, underwear, pillow covers,
bed sheets, baby wear.
Provides less noise and vibration and
saves money by using overnight
Baby Care Removes solid and protein stains,
provides better rinse performance.
Color fast garments (shirts,
nightdresses, pajamas, etc) and
soiled cotton load normally
(Cold to 95°C)
(Cold to 60°C)
This cycle is for large items such as
bed cover, pillows, sofa covers, etc.
This cycle is suitable for sports wear
such as jogging clothes and running
If it's possible for clothes to decolourate,
please use this cycle.
The cycle prevent decolorization.
(Please use detergent for colored fabrics.)
Color fast garments (shirts,
nightdresses, pajamas, etc) and lightly
(Cold to 60°C) Less than
soiled white cotton (underwear).
4.5 kg
Lightly soiled baby wear.
(60°C to 95°C)
Cotton bedding except special
garments (delicates, wool, silk, etc.)
with filling: duvets, pillows, blankets,
sofa covers with light filling.
This cycle is for hand and machine
washable delicate clothes such as
washable wool, lingerie, dresses etc.
(Please use detergent for machine
washable woolens).
(Cold to 40°C)
1 single
Coolmax, Gore-tex, fleece and
Dark garments made from cotton
or mixed fabrics.
Colored laundry which is lightly
soiled fast.
This cycle provides fast washing time for CAUTION : Use less than 20g of
Speed 14
small loads and lightly soiled clothes.
detergent (for 2.0kg load) otherwise
detergent may remain on the
Wool, hand washable clothes.
Delicate, easily damaged laundry.
Wash off several kinds of stain such as
Cotton blended fabrics.
wine, juice, dirt, etc.
Stain Care
(Water temperature is increased step by NOT delicate clothes.
step for washing various stains.)
(Cold to 40°C)
Less than
2.0 kg
(20°C to 40°C)
Less than
(Cold to 30°C) 1.5 kg
Less than
(30°C to 60°C) 3.0 kg
Download For downloadable cycle.
If you did not download any cycle, ‘Rinse+Spin’ is set.
How to use washer
• Water Temperature: Select water temperature to suit wash cycles.
Always follow garment manufacture’s care label or instructions when washing.
• Set program at "Cotton Large 40°C (Half Load)", "Cotton Large 60°C (Half Load)",
"Cotton Large 60°C (Full Load)" option for test in conformity with EN60456 and Regulation
- Standard 60°C cotton program : Cotton Large
- Standard 60°C cotton program : Cotton Large
- Standard 40°C cotton program : Cotton Large
+ 60°C (Full Load)
+ 60°C (Half Load)
+ 40°C (Half Load)
(They are suitable to clean normally soiled cotton laundry.)
(They are the most efficient programmes in terms of combined energy and water
consumptions for washing that type of cotton laundry.)
* Actual water temperature may differ from the declared cycle temperature.
• The test results depend on water pressure, water hardness, water inlet temperature, room
temperature, type and amount of load, degree of soiling utilized detergent, fluctuations in
the main electricity supply and chosen additional options.
• Neutral detergent is recommended.
Extra options
Rinse+ Intensive
Cotton Large
Easy Care
Silent Wash
Baby Care
Sports Wear
Dark Wash
Speed 14
Gentle Care
Stain Care
* : This option is automatically included in the cycle and can not be deleted.
** : This option is automatically included in the cycle and can be deleted.
How to use washer
Operating data
Cotton Large
Easy Care
Silent Wash
Baby Care
Sports Wear
Dark Wash
Speed 14
Gentle Care
Stain Care
• Information of main washing programmes at half load.
Time in
Remaining moisture content
1400 rpm
1200 rpm
in Liter
in kWh
Cotton (40°C)
40 %
53 %
Cotton Large (60°C)
44 %
53 %
How to use washer
■ Control panel
Power Button
Start/Pause Button
SmartDiagnosis™ function is
available only for the products with
a SmartDiagnosis™ mark.
LED display
Program button
Program button
• Touch and release your fingers to turn it
• Programs are available according to the
laundry type.
• Touch and release your fingers after
1 second to turn it off.
• Lamp will light up to indicate selected
• This Start/Pause button is used to start
wash cycle or pause the wash cycle.
• If temporary stop of wash cycle is
needed, touch the Start/Pause button.
LED display
• The display shows the settings, estimated
time remaining, options, and status
messages for your washer.
The display will remain on through the
• When in Pause, the power is turned off
automatically after 4 minutes.
• This allows you to select an additional
cycle and will light when selected.
• Use these buttons to select the desired
cycle options for the selected cycle.
How to use washer
■ Options
Pre Wash (
Crease Care (
If the laundry is heavily soiled, “Pre Wash”
cycle is effective.
If you want to prevent creasing, select
Crease Care option.
1. Touch the Power button.
1. Touch the Power button.
2. Select a cycle.
2. Select a cycle.
3. Touch the Pre Wash button.
3. Touch the Crease Care button.
4. Touch the Start/Pause button.
4. Touch the Start/Pause button.
Medic Rinse (
For best results or for cleaner rinsing.
This allows the final rinse to be heated to 40
1. Touch the Power button.
2. Select a cycle.
3. Touch the Medic Rinse button and set time
4. Touch the Start/Pause button.
Favorite (
Favorite program allows you to store
a customized wash cycle for future use.
1. Touch the Power button.
2. Select a cycle.
3. Select the cycle.
(Washing method, number of rinses, spin
speed, water temperature etc.)
4. Touch and hold Favorite program button
for 3 seconds.
The Favorite program is now stored for future
To reuse the program, select Favorite
program and touch the Start/Pause.
How to use washer
Delay (
You can set a time delay so that the washing
machine will start automatically and finish
after a specified time interval.
• The delay time is the time to the end
of the programme, not the start.
The actual running time may vary
due to water temperature, wash load
and other factors.
1. Touch the Power button.
2. Select a cycle.
3. Touch the Time Delay button and set time
Rinse (
• Rinse plus (
) : Add rinse once.
• Rinse Hold (
) : The cycle is paused until
start button is touched again when rinse is
• By touching the Temp. button the water
temperature can be selected.
- Cold (0)
- 20°C, 30°C, 40°C, 60°C, 95°C
• Water temperature can be selected
according to the program.
4. Touch the Start/Pause button.
Wash (
• Turbo Wash (
Wash cycle in under 1 hour with energy and
water saving. (based on half of laundry)
• Spin Speed level can be selected by
touching 'Spin' button repeatedly.
• Intensive (
) : If the laundry is normal
and heavily soiled, “Intensive” option is
1. Touch the Power button.
1.. Touch the Power button.
2.. Select a cycle.
3. To choose Turbo Wash or Intensive
touch the Wash button.
4.. Touch the Start/Pause button.
• Spin Only
2. Touch the Spin button to select RPM.
3. Touch the Start/Pause.
When you select "No Spin", it will still
rotate for a short time with low speed to
drain quickly.
How to use washer
■ Child Lock
Select this function to lock the buttons on the control assembly to prevent tampering.
Locking the control panel
1. Touch and hold the Child Lock button for
3 seconds.
2. A beeper will sound, and '
' will appear on
the LED display.
When the child lock is set, all buttons are
locked except the Power button.
• Turning off the power will not reset the
child lock function. You must deactivate
child lock before you can access any
other functions.
Unlocking the control panel
1. Touch and hold the Child Lock button for
3 seconds.
2. A beeper will sound and the remaining time
for the current programme will reappear on
the LED display.
■ Beep On / Off
1. Touch the Power button.
2. Touch the Start/Pause button.
3. Touch and hold the Temp. and Rinse button
simultaneously for three seconds to set Beep
on/off function.
Once the Beep on/off function is set, the setting
is memorized even after the power is turned off.
• If you want to turn the Beeper off,
simply repeat this process.
How to use washer
■ Tub Clean (
Tub Clean is a special cycle to clean the inside of the washing machine.
A higher water level is used in this cycle at higher spin speed. Perform this cycle regularly.
1. Remove any clothing or items from the
washer and close the door.
2. Open the dispenser drawer and add Anti
limescale(e.g. Calgon) to the main wash
3. Close the dispenser drawer slowly.
4. Power On and then touch and hold Tub
Clean button for 3 seconds. Then '
and tub clean pictogram will be displayed
on the LED display.
5. Touch the Start/Pause button to start.
6. After the cycle is complete, leave the door
open to allow the washer door opening,
flexible gasket and door glass to dry.
• Do not add any detergent to the detergent compartments.
• Excessive suds may generate and leak from the washer.
• If there is a child, be careful not to leave the door open for too long.
■ Door Lock & Detecting
“Door Lock” - For safety reasons, the
door will lock while machine is in use and the
“Door Lock” icon will light up.
You can safely open the door after the “Door
Lock” icon turns off.
While "Detecting" is shown on the
display the washing machine rotates slowly
and detects how much laundry is loaded in
the drum.
It will take a short time.
Before using the Tag On function
• The Tag On function allows you to conveniently use the LG SmartDiagnosis™ and Cycle
Download features to communicate with your appliance right from your own smart phone.
• To use the Tag On function:
1. Download the LG Smart Laundry & DW App to your smart phone.
2. Turn on the NFC (Near Field Communication) function in your smart phone.
• The Tag On function can only be used with most smart phones equipped with the NFC
function and based on the Android operating system (OS).
■ Turning on the NFC function of the smart phone
1. Enter the "Settings" menu of the smart phone and
select "Share & Connect" under "WIRELESS &
2. Set "NFC" and "Direct Android Beam" to ON and
select "NFC".
3. Check "Use Read and Write/P2P receive".
• Depending on the smart phone manufacturer and
Android OS version, the NFC activation process
may differ.
• Refer to the manual of your smart phone for
Before using the Tag On function
■ The Tag On guide
Tag On position
Tag On:
Look for the Tag On icon next to the LCD screen on the
control panel.
This is where you position your smart phone when
using the Tag On function with the LG
SmartDiagnosis™ and Cycle Download features of the
LG Smart Laundry & DW App.
• When you use the Tag On function, position your
smart phone so that the NFC antenna on the back of
your smart phone matches the position of the Tag On
icon on the appliance.
If you do not know the position of your NFC antenna,
move your smart phone very slightly in a circular
motion until the application verifies the connection.
• Because of the characteristics of NFC, if the transmission distance is too far, or if there is a
metal sticker or a thick case on the phone, transmission will not be good. In some cases,
NFC-equipped phones may be unable to transmit successfully.
• Press
in the LG Smart Laundry & DW app for a more detailed guide on how to use
the Tag On function.
■ EU Conformity Notice:
LG Electronics hereby declares that this product is in compliance with the following
R&TTE Directive 1999/5/EC
Adding detergent
■ Adding detergent and fabric softener
‹The dispenser drawer
• Main wash only ➔
• Pre Wash + Main Wash ➔
• Keep all washing detergents away from
children as there is danger of poisoning.
• Too much detergent, bleach or softener
may cause an overflow.
• Be sure to use the appropriate amount of
‹Adding fabric softener
• Do not exceed the maximum fill line.
Overfilling can cause early dispensing of the
fabric softener which could stain clothes.
Close the dispenser drawer slowly.
• Do not leave the fabric softener in the detergent
drawer for more than 2 days.
(Fabric softener could be harden)
• Softener will automatically be added during
the last rinse cycle.
• Do not open the drawer when water is supplied.
• Solvents(benzene, etc) should not be used.
• Do not pour fabric softener directly on the clothes.
Adding detergent
‹Detergent dosage
• Detergent should be used according to the instruction of the detergent manufacturer and selected
according to type, colour, soiling of the fabric and washing temperature.
• If too much detergent is used, too many suds can occur and this will decrease the washing result or
cause heavy load to the motor.
• It is recommended that you use powdered detergent for best results.
• If you wish to use liquid detergent follow guidelines provided by the detergent manufacturer.
• You can pour liquid detergent directly into the main detergent drawer if you are starting the cycle
• Please do not use liquid detergent if you are using ‘Time Delay’ as the liquid may harden, or if you
have selected ‘Pre Wash’.
• If too many suds occur, please reduce the detergent amount.
• Detergent usage may need to be adjusted for water temperature, water hardness, size and soil level
of the load. For best results, avoid oversudsing.
• Refer to the label of the clothes, before choose the detergent and water temperature.
• To use the washing machine, put the designated detergent only.
- General powdered detergents for all types of fabric (Cold - 95°C)
- Powdered detergents for delicate fabric (Cold - 40°C)
- Liquid detergents for all types of fabric (Cold - 95°C) or designated detergents only for wool
(Cold - 40°C)
• For better washing performance and whitening, use the detergent with the General powdered bleach.
• Do not let the detergent harden.
Doing so may lead to blockages, poor rinse performance or bad odor.
• Full load : according to manufacturer’s recommendation.
• Part load : 3/4 of the normal amount.
• Minimum load : 1/2 of full load.
• Detergent is flushed from the dispenser at the beginning of the cycle.
‹Adding water softener
• A water softener, such as Anti-limescale (e.g.
Calgon) can be used to cut down on the use of
detergent in extremely hard water areas.
Dispense according to the amount specified on
the packaging. First add detergent and then the
water softener.
• Use the quantity of detergent as for soft water.
‹Using tablet
1. Open the door and put tablets into the
2. Load the laundry into the drum and
close the door.
• Before cleaning the washer interior, unplug the electrical power cord to avoid electrical
shock hazards.
• Turn off the stopcock if the machine is to be left for any length of time (e.g. holiday),
especially if there is no floor drain(gully) in the immediate vicinity.
The water inlet filter
" icon will be displayed on the control panel when water does not enter the
detergent drawer.
• If water is very hard or contains traces of lime deposit, the water inlet filter may become
It is therefore a good idea to clean it from time to time.
1. Turn off the water tap.
2. Unscrew the water inlet hose.
3. Clean the filter using a hard bristle brush.
4. Tighten up the inlet hose.
The drain pump filter
• The drain filter collects threads and small objects left in the laundry.
Check regularly that the filter is clean to ensure smooth running of your machine.
• First drain using the drain hose and then open the pump filter to remove any threads or objects.
Be careful when draining if the water is hot.
• Allow the water to cool down before cleaning the drain pump, carrying out emergency
emptying or opening the door in an emergency.
1. Open the lower cover cap.
pull out the hose.
Container to
collect the
drained water.
2. Unplug the drain plug.
Open the filter by turning to the left.
3. Remove any extraneous matter from
the pump filter.
4. After cleaning, turn the pump filter and insert
the drain plug.
5. Close the lower cover cap.
Dispenser drawer
• After a while, detergents and fabric softeners leave a deposit in the drawer.
• It should be cleaned from time to time with a jet of running water.
• If necessary it can be removed completely from the machine by pressing the catch
downwards and by pulling it out.
• To facilitate cleaning, the upper part of the fabric softener compartment can be removed.
1. Pull out the dispenser drawer.
2. Clean the dispenser drawer under water.
3. Clean inside the recess with an brush.
4. Insert the dispenser drawer.
The washing drum
• If you live in a hard water area, limescale may build up continuously in places where it cannot be seen
and thus not easily removed. Over time the build up of scale clogs appliances, and if it is not kept in
check these may have to be replaced.
• Although the washing drum is made of Stainless steel, specks of rust can be caused by small metal
articles (paper clips, safety pins) which have been left in the drum.
• The washing drum should be cleaned from time to time.
• If you use descaling agents, dyes or bleaches, make sure they are suitable for washing machine use.
• Descaler may contain chemicals that may damage part of your washing machine.
• Remove any spots with a stainless steel cleaning agent.
• Never use steel wool.
■ Cleaning your washer
• Proper care of your washer can extend its life.
• The outside of the machine can be cleaned with warm water and a neutral non abrasive household
• Immediately wipe off any spills. Wipe with damp cloth.
• Try not to hit surface with sharp objects.
• Do not use methylated spirits, diluents or similar products.
• Dry around the washer door opening, flexible gasket and door glass.
• Run washer through a complete cycle using hot water.
• Repeat process if necessary.
• Dilute 5g of bleach with 5l of warm water. (1000 times dilution)
• Wipe the gasket by using diluted bleach. (MUST wear the rubber gloves)
• Dry up the gasket by using a dry cloth.
• Open the door until it is completely dry.
• Clean the gasket more than once a month.
* use of undiluted bleach may damage parts of the washing machine.
• To remove hard water deposits, use only cleaners labelled washer safe.
■ Cold conditions
If the washer is stored in an area where freezing may occur or moved in freezing temperatures, follow
these instructions to prevent damage to the washer:
• Turn off water supply tap.
• Disconnect hoses from water supply and drain water from hoses.
• Plug electrical cord into a properly grounded electrical outlet.
• Add 1gallon (3.8L) of nontoxic recreational vehicle(RV) antifreeze into an empty wash drum. Close the
• Set spin cycle and let washer spin for 1minute to drain out all water. Not all of the RV antifreeze will be
• Unplug electrical power cord, dry the drum interior, and close the door.
• Remove dispenser drawer, drain and dry excess water from the compartments.
• Store washer in an upright position.
• To remove antifreeze from washer after storage, run empty washer through a complete cycle using
detergent. Do not add wash load.
Troubleshooting guide
• This washing machine is equipped with automatic safety functions which detect and
diagnose faults at an early stage and react appropriately.
When the machine does not function properly or does not function at all, check the
following points before you contact your service provider.
Diagnosing Problem
Possible Cause
Rattling and
clanking noise
• Foreign objects such as coins or
safety pins maybe in drum or
Stop washer, check drum and drain
If noise continues after washer
is restarted, call your authorised
service centre.
Thumping sound
• Heavy wash loads may produce
a thumping sound. This is usually
If sound continues, washer is
probably out of balance. Stop and
redistribute wash load.
Vibrating noise
• Have all the transit bolts and
packing been removed?
• Are all the feet resting firmly on
the ground?
If not removed during
installation, refer to Installation guide
for removing transit bolts.
Wash load may be unevenly
distributed in drum. Stop washer and
rearrange wash load.
Water leaks.
• Fill hoses or drain hose are loose
at tap or washer.
Check and tighten hose connections.
• House drain pipes are clogged.
Unclog drain pipe. Contact plumber
if necessary.
Too much detergent or unsuitable
detergent may cause excessive
foaming which may result in water
Water does not enter
washer or it enters
Water in the washer
does not drain or
drains slowly.
• Water supply is not adequate in
Check another tap in the house.
• Water supply tap is not
completely open.
Fully open tap.
• Water inlet hose(s) are kinked.
Straighten hose.
• The filter of the inlet hose(s)
Check the filter of the inlet hose.
• Drain hose is kinked or clogged.
Clean and straighten the drain hose.
• The drain filter is clogged.
Clean the drain filter
Troubleshooting guide
Possible Cause
Washer does not
• Electrical power cord may not be
plugged in or connection may be
Make sure plug fits tightly in wall
• House fuse blown, circuit breaker
tripped,or a power outage has
Reset circuit breaker or replace
fuse. Do not increase fuse capacity.
If problem is a circuit overload, have
it corrected by a qualified electrician.
• Water supply tap is not turned on.
Turn on water supply tap.
• Check that the door is firmly shut.
Close the door and touch the
Start/Pause button. After touching
the Start/Pause button, it may take a
few moments before the washer
begins to spin. The door must be
locked before spin can be achieved.
Add 1 or 2 similar items to help
balance the load. Rearrange load to
allow proper spinning.
Washer will not
Door does not
Once machine has started, the door
cannot be opened for safety
reasons. Check if the "Door Lock"
icon is illuminated. You can safely
open the door after the "Door Lock"
icon turns off.
Wash cycle time
The washing time may vary by the
amount of laundry, water
pressure, water temperature and
other usage conditions.
If an imbalance is detected or if the
suds removing programme is on, the
wash time shall be increased.
Fabric softener
too early
Too much softener may cause an
Follow softener guidelines to ensure
appropriate amount is used.
Do not exceed the maximum fill line
Close the dispenser drawer slowly.
Do not open the drawer during the
wash cycle.
Troubleshooting guide
Error Messages
Possible Cause
• Water supply is not adequate in area.
• Water supply taps are not completely
• Water inlet hose(s) are kinked.
• The filter of the inlet hose(s) are clogged.
Check another tap in the house.
Fully open tap.
• Drain hose is kinked or clogged.
• The drain filter is clogged.
Clean and straighten the drain hose.
Clean the drain filter.
• Load is too small.
• Load is out of balance.
• The appliance has an imbalance
detection and correction system. If
individual heavy articles are loaded (e.g.
bath mat, bath robe, etc.) this system
may stop spinning or even interrupt the
spin cycle altogether.
• If the laundry is still too wet at the end of
the cycle, add smaller articles of laundry
to balance the load and repeat the spin
Add 1 or 2 similar items to help
balance the load.
Rearrange load to allow proper
• Ensure door is not open.
Close the door completely.
If “
” is not released,
call for service.
Straighten hose(s).
Check the filter of the inlet hose.
Unplug the power plug and call for
• Water overfills due to the faulty water
Close the water tap.
Unplug the power plug.
Call for service.
• Water level sensor has malfunctioned.
• Over load in motor.
Allow the washer to stand for 30
minutes to allow the motor to cool;
then restart the cycle.
Troubleshooting guide
• SmartDiagnosis™ function is available only for the products with a SmartDiagnosis™ mark. In case
of a mobile phone with static option, the SmartDiagnosis™ function might not operate.
Using SmartDiagnosis™
• Only use this feature when instructed to do so by the call center.
The transmission sounds similar to a fax machine, and so has no meaning except to the call center.
• SmartDiagnosis™ cannot be activated if the washer does not power up.
If this happens, then troubleshooting must be done without SmartDiagnosis™.
If you experience problems with your washer, call to Customer Information Center.
Follow the call center agent's instructions, and do the following steps when requested:
1. Press the Power button to turn on the washer. Do not press any
other buttons or turn the cycle selector knob.
2. When instructed to do so by the call center, place the mouthpiece
of your phone very close to the Power button.
Max. 10 mm
3. Touch and hold the “Temp.” button for three seconds, while holding the phone mouthpiece to the icon or
Power button.
4. Keep the phone in place until the tone transmission has finished.
This takes about 6 seconds, and the display will count down the time.
• For best results, do not move the phone while the tones are being transmitted.
• If the call center agent is not able to get an accurate recording of the data, you may be asked to try
5. Once the countdown is over and the tones have stopped, resume your conversation with the call center
agent, who will then be able to assist you using the information transmitted for analysis at the call to
Customer information center.
• Smart Diagnosis is a troubleshooting feature designed to assist, not replace, the traditional method of
troubleshooting through service calls. The effectiveness of this feature depends upon various factors,
including, but not limited to, the reception of the cellular phone being used for transmission, any external
noise that may be present during the transmission, and the acoustics of the room where the machine is
Accordingly, LG does not guarantee that Smart Diagnosis would accurately troubleshoot any given issue.
Terms of Warranty
Disposal of your old appliance
1. All electrical and electronic products should be disposed of
separately from the municipal waste stream via designated
collection facilities appointed by the government or the local
2. The correct disposal of your old appliance will help prevent
potential negative consequences for the environment and human
3. For more detailed information about disposal of your old
appliance, please contact your city office, waste disposal service
or the shop where you purchased the product.
• When disposing of the appliance, cut off the mains cable, destroy the plug and
disable the door lock to prevent children being trapped inside.
What Is Not Covered:
• Service trips to your home to teach you how to use the product.
• If the product is connected to any voltage other than that shown on the rating plate.
• If the fault is caused by accident, neglect, misuse or Act of God.
• If the fault is caused by factors other than normal domestic use or use in accordance with the owner's
• Provide instruction on use of product or change the set-up of the product.
• If the fault is caused by pests for example, rats or cockroaches, etc.
• Noise or vibration that is considered normal, for example water drain sound,
spin sound, or warning beeps.
• Correcting the installation. For example, levelling the product, adjustment of drain.
• Normal maintenance which is recommended by the owner's manual.
• Removal of foreign objects / substances from the machine, including the pump and inlet hose filter, For
example, grit, nails, bra wires, buttons etc.
• Replace fuses in or correct house wiring or correct house plumbing.
• Correction of unauthorized repairs.
• Incidental or consequential damage to personal property caused by possible defects with this appliance.
• If this product is used for commercial purpose, it is not warranted.
(Example : Public places such as public bathroom, lodging house, training center, dormitory)
If the product is installed outside the normal service area, any cost of transportation involved in the repair
of the product, or the replacement of a defective part, shall be borne by the owner.
Operating Data
Product fiche_Commission Delegated Regulation(EU) No 1061/2010
Supplier’s name or trade mark
Supplier’s model
Rated capacity
Energy efficiency class
F14U1TCN(0~9) F12U1TCN(0~9)
Awarded an “EU Ecolabel award” under Regulation (EC) No 66/2010
Weighted annual energy consumption (AEC) in kWh per year based on 220
standard washing cycles for cotton programmes at 60°C and 40°C at full
and partial load, and the consumption of the low-power modes. Actual
energy consumption will depend on how the appliance is used.
kWh /
- The standard 60°C cotton programme at full load
- The standard 60°C cotton programme at partial load
- The standard 40°C cotton programme at partial load
Weighted power consumption of the off-mode and of the left-on mode.
Weighted annual water consumption (AWC) in litres per year based on
220 standard washing cycles for cotton programmes at 60°C and 40°C
at full and partial load. Actual water consumption will depend on how
the appliance is used.
litres /
The energy consumption
Spin-drying efficiency class on a scale from G (least efficient) to A
(most efficient).
Maximum spin speed attained for the standard 60°C cotton programme at
full load or the standard 40°C cotton programme at partial load, whichever is
the lower, and remaining moisture content attained for the standard 60°C
cotton programme at full load or the standard 40°C cotton programme at
partial load, whichever is the greater.
The “Cotton Large 60°C / 40°C” are the standard washing programmes to which the information in the label and the
fiche relates, that these programmes are suitable to clean normally soiled cotton laundry and that they are the most
efficient programmes in terms of combined energy and water consumption;
The programme time
- The standard 60°C cotton programme at full load
- The standard 60°C cotton programme at partial load
- The standard 40°C cotton programme at partial load
The duration of the left-on mode (Tl)
52 (Wash)
52 (Wash)
73 (Spin)
72 (Spin)
Airborne acoustical noise emissions expressed in dB(A) re 1 pW and
rounded to the nearest integer during the washing and spinning phases for
the standard 60°C cotton programme at full load;
Free Standing
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